2020 Public Service Employee Survey Results for Internal Client Services

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Indigenous Services Canada	34	46	4	12	4	79	16	3282
2020	First Nations & Inuit Health	31	44	3	16	5	76	21	1102
2020	First Nations & Inuit Health - Headquarters	31	45	4	15	5	75	21	362
2020	Internal Client Services	21	56	6	17	0	77	17	34

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	1	94	3	187710
2020	Indigenous Services Canada	75	18	3	2	1	1	94	3	3272
2020	First Nations & Inuit Health	73	19	3	2	1	1	94	3	1097
2020	First Nations & Inuit Health - Headquarters	75	16	4	2	2	0	91	4	358
2020	Internal Client Services	70	21	3	6	0	0	91	6	34

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Indigenous Services Canada	38	37	10	11	3	1	76	14	3280
2020	First Nations & Inuit Health	38	36	9	12	5	1	75	17	1102
2020	First Nations & Inuit Health - Headquarters	36	35	10	12	5	1	72	17	361
2020	Internal Client Services	43	22	9	21	6	0	65	27	33

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	1	73	15	187496
2020	Indigenous Services Canada	31	40	12	12	5	1	72	17	3268
2020	First Nations & Inuit Health	31	40	11	12	5	0	71	18	1098
2020	First Nations & Inuit Health - Headquarters	34	39	11	11	3	1	74	15	361
2020	Internal Client Services	30	44	3	14	6	3	76	21	34

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	81	10	186897
2020	Indigenous Services Canada	42	36	10	8	3	79	11	3254
2020	First Nations & Inuit Health	41	36	9	11	3	77	14	1088
2020	First Nations & Inuit Health - Headquarters	44	32	10	11	3	77	13	355
2020	Internal Client Services	51	32	6	11	0	83	11	34

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	77	13	187730
2020	Indigenous Services Canada	43	31	10	10	6	74	16	3268
2020	First Nations & Inuit Health	41	31	10	11	8	72	18	1095
2020	First Nations & Inuit Health - Headquarters	44	31	9	9	7	75	16	361
2020	Internal Client Services	68	15	6	12	0	83	12	34

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	78	11	188177
2020	Indigenous Services Canada	41	38	10	6	3	80	10	3274
2020	First Nations & Inuit Health	40	40	11	6	3	79	9	1096
2020	First Nations & Inuit Health - Headquarters	43	37	12	5	4	79	9	362
2020	Internal Client Services	47	33	3	11	6	80	17	34

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	69	17	188210
2020	Indigenous Services Canada	35	34	13	12	6	69	18	3274
2020	First Nations & Inuit Health	32	34	13	14	7	66	21	1100
2020	First Nations & Inuit Health - Headquarters	38	36	9	9	7	75	16	362
2020	Internal Client Services	42	37	6	6	9	79	15	34

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	0	76	13	187222
2020	Indigenous Services Canada	34	40	11	11	4	0	74	15	3260
2020	First Nations & Inuit Health	32	40	11	12	4	0	73	16	1093
2020	First Nations & Inuit Health - Headquarters	36	40	11	10	3	0	76	13	359
2020	Internal Client Services	30	50	6	11	0	3	83	12	34

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	85	7	187373
2020	Indigenous Services Canada	49	36	8	5	2	85	7	3260
2020	First Nations & Inuit Health	48	36	9	5	2	84	8	1095
2020	First Nations & Inuit Health - Headquarters	53	37	4	3	2	91	5	361
2020	Internal Client Services	59	29	3	9	0	88	9	34

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	71	16	187805
2020	Indigenous Services Canada	37	33	13	10	6	71	17	3267
2020	First Nations & Inuit Health	34	34	13	12	7	67	20	1096
2020	First Nations & Inuit Health - Headquarters	38	35	13	8	5	74	13	361
2020	Internal Client Services	47	26	12	6	9	74	15	34

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	86	5	186823
2020	Indigenous Services Canada	58	30	8	2	2	88	4	3260
2020	First Nations & Inuit Health	59	30	8	2	2	89	4	1097
2020	First Nations & Inuit Health - Headquarters	60	30	6	1	2	90	3	362
2020	Internal Client Services	77	14	6	3	0	91	3	34

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	0	71	16	187289
2020	Indigenous Services Canada	36	37	12	10	5	0	73	14	3258
2020	First Nations & Inuit Health	35	36	13	11	5	0	72	16	1094
2020	First Nations & Inuit Health - Headquarters	43	35	11	7	4	1	78	11	360
2020	Internal Client Services	62	23	0	12	3	0	85	15	34

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	71	14	187895
2020	Indigenous Services Canada	40	34	13	8	5	74	13	3270
2020	First Nations & Inuit Health	38	33	14	9	6	71	15	1101
2020	First Nations & Inuit Health - Headquarters	44	33	11	5	5	78	11	362
2020	Internal Client Services	71	12	9	3	6	82	9	34

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	0	75	12	186744
2020	Indigenous Services Canada	35	38	12	10	4	0	74	14	3249
2020	First Nations & Inuit Health	32	38	13	12	5	0	71	16	1086
2020	First Nations & Inuit Health - Headquarters	38	38	13	7	4	1	76	11	359
2020	Internal Client Services	62	24	9	3	3	0	86	6	34

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	83	8	188122
2020	Indigenous Services Canada	47	36	9	5	2	83	8	3280
2020	First Nations & Inuit Health	47	36	9	5	2	83	8	1103
2020	First Nations & Inuit Health - Headquarters	48	36	9	4	3	84	7	362
2020	Internal Client Services	65	26	3	6	0	91	6	34

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	1	70	13	187208
2020	Indigenous Services Canada	33	31	17	10	8	0	64	18	3261
2020	First Nations & Inuit Health	32	29	19	10	9	0	61	20	1092
2020	First Nations & Inuit Health - Headquarters	35	31	17	10	6	1	66	17	358
2020	Internal Client Services	32	48	17	0	3	0	80	3	34

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Indigenous Services Canada	12	25	35	18	8	1	1	27	38	3279
2020	First Nations & Inuit Health	13	25	33	19	8	1	1	27	38	1102
2020	First Nations & Inuit Health - Headquarters	10	24	34	20	10	1	2	31	35	362
2020	Internal Client Services	3	35	42	15	6	0	0	21	38	34

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Indigenous Services Canada	8	18	28	27	15	2	2	44	27	3259
2020	First Nations & Inuit Health	9	21	26	25	15	2	2	41	31	1097
2020	First Nations & Inuit Health - Headquarters	6	16	25	30	17	2	3	50	23	360
2020	Internal Client Services	9	12	43	19	9	0	9	30	22	34

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Indigenous Services Canada	13	22	32	20	9	2	2	30	37	3269
2020	First Nations & Inuit Health	12	25	30	20	9	2	2	30	38	1099
2020	First Nations & Inuit Health - Headquarters	11	19	31	25	9	3	3	35	32	361
2020	Internal Client Services	6	13	46	21	6	0	9	29	20	34

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Indigenous Services Canada	10	17	32	26	13	1	1	40	28	3259
2020	First Nations & Inuit Health	8	16	32	28	15	1	2	43	24	1096
2020	First Nations & Inuit Health - Headquarters	8	15	30	29	15	1	2	46	23	359
2020	Internal Client Services	0	14	41	35	9	0	0	44	14	34

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Indigenous Services Canada	14	21	28	20	14	1	2	35	37	3274
2020	First Nations & Inuit Health	15	22	26	20	14	1	2	35	38	1098
2020	First Nations & Inuit Health - Headquarters	12	14	31	22	16	2	3	40	28	361
2020	Internal Client Services	3	8	47	27	12	0	3	40	12	34

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Indigenous Services Canada	11	18	27	22	16	3	2	40	31	3263
2020	First Nations & Inuit Health	13	21	26	20	15	3	2	37	36	1096
2020	First Nations & Inuit Health - Headquarters	10	17	24	27	16	3	4	46	29	359
2020	Internal Client Services	9	17	38	15	9	3	9	27	30	34

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Indigenous Services Canada	14	21	33	18	11	2	2	30	37	3268
2020	First Nations & Inuit Health	16	22	29	19	11	2	2	31	39	1098
2020	First Nations & Inuit Health - Headquarters	14	17	30	21	13	2	3	36	33	361
2020	Internal Client Services	12	18	40	18	6	0	6	26	32	33

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Indigenous Services Canada	10	21	37	23	9	0	1	33	31	3275
2020	First Nations & Inuit Health	12	23	35	20	9	0	1	29	36	1099
2020	First Nations & Inuit Health - Headquarters	11	23	38	19	7	0	1	26	34	360
2020	Internal Client Services	9	36	31	18	6	0	0	24	45	34

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Indigenous Services Canada	27	29	19	9	7	5	3	61	17	3274
2020	First Nations & Inuit Health	24	28	21	11	8	5	3	57	21	1100
2020	First Nations & Inuit Health - Headquarters	28	32	16	9	5	6	4	67	15	360
2020	Internal Client Services	29	33	12	6	9	9	3	70	17	34

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	78	13	187747
2020	Indigenous Services Canada	46	28	9	10	6	1	75	16	3273
2020	First Nations & Inuit Health	41	29	10	11	8	1	71	19	1099
2020	First Nations & Inuit Health - Headquarters	49	31	4	7	8	1	81	15	360
2020	Internal Client Services	53	26	0	6	15	0	79	21	34

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	85	8	187251
2020	Indigenous Services Canada	51	32	7	7	3	83	10	3259
2020	First Nations & Inuit Health	46	34	8	9	4	80	12	1095
2020	First Nations & Inuit Health - Headquarters	55	32	5	6	3	87	8	360
2020	Internal Client Services	45	43	6	3	3	88	6	34

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	82	7	186700
2020	Indigenous Services Canada	45	35	10	6	3	1	81	8	3258
2020	First Nations & Inuit Health	43	36	10	7	3	1	80	10	1098
2020	First Nations & Inuit Health - Headquarters	50	32	9	5	2	2	84	7	360
2020	Internal Client Services	56	29	3	6	6	0	85	12	34

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Indigenous Services Canada	46	25	12	6	5	4	2	75	11	3279
2020	First Nations & Inuit Health	42	26	15	7	6	3	2	71	13	1101
2020	First Nations & Inuit Health - Headquarters	45	26	13	5	4	4	2	76	10	362
2020	Internal Client Services	56	17	9	9	6	0	3	75	15	34

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Indigenous Services Canada	53	24	12	4	3	1	3	80	7	3273
2020	First Nations & Inuit Health	49	25	13	6	4	1	3	77	10	1100
2020	First Nations & Inuit Health - Headquarters	54	20	13	6	3	1	3	78	9	361
2020	Internal Client Services	72	16	3	3	6	0	0	88	9	34

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Indigenous Services Canada	47	28	12	7	5	0	0	76	12	3275
2020	First Nations & Inuit Health	46	27	13	9	6	1	0	73	14	1101
2020	First Nations & Inuit Health - Headquarters	51	25	12	8	3	0	0	77	11	360
2020	Internal Client Services	59	26	6	0	9	0	0	85	9	34

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Indigenous Services Canada	51	22	14	5	4	2	1	75	10	3269
2020	First Nations & Inuit Health	48	22	15	7	5	2	1	73	12	1100
2020	First Nations & Inuit Health - Headquarters	56	19	15	6	1	2	1	77	8	361
2020	Internal Client Services	62	23	9	6	0	0	0	85	6	34

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Indigenous Services Canada	48	29	12	7	4	0	0	77	11	3272
2020	First Nations & Inuit Health	44	29	13	9	5	0	0	73	14	1101
2020	First Nations & Inuit Health - Headquarters	53	25	11	8	3	0	0	78	10	361
2020	Internal Client Services	65	14	12	6	3	0	0	79	9	34

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Indigenous Services Canada	37	63	3281
2020	First Nations & Inuit Health	35	65	1103
2020	First Nations & Inuit Health - Headquarters	35	65	362
2020	Internal Client Services	23	77	34

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Indigenous Services Canada	51	17	9	3	3	4	12	82	7	3280
2020	First Nations & Inuit Health	46	16	10	4	3	4	17	78	9	1103
2020	First Nations & Inuit Health - Headquarters	51	12	9	3	2	5	17	81	7	361
2020	Internal Client Services	62	12	11	3	0	0	12	84	3	34

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	0	82	9	188350
2020	Indigenous Services Canada	55	24	10	6	4	0	80	10	3286
2020	First Nations & Inuit Health	50	26	10	8	5	1	77	13	1104
2020	First Nations & Inuit Health - Headquarters	55	26	8	6	5	0	82	11	362
2020	Internal Client Services	71	15	0	6	9	0	85	15	34

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	73	13	188297
2020	Indigenous Services Canada	38	30	13	8	5	6	72	14	3281
2020	First Nations & Inuit Health	38	27	14	9	7	5	68	17	1101
2020	First Nations & Inuit Health - Headquarters	46	31	10	3	4	5	82	7	361
2020	Internal Client Services	48	23	18	6	6	0	71	12	34

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	68	17	187817
2020	Indigenous Services Canada	36	31	15	9	7	2	69	16	3272
2020	First Nations & Inuit Health	36	31	13	10	8	2	68	19	1095
2020	First Nations & Inuit Health - Headquarters	44	35	10	4	5	2	81	9	359
2020	Internal Client Services	42	32	15	3	9	0	74	12	34

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	60	21	187771
2020	Indigenous Services Canada	26	33	18	11	7	4	62	19	3270
2020	First Nations & Inuit Health	27	32	17	11	9	4	62	20	1098
2020	First Nations & Inuit Health - Headquarters	32	37	18	5	3	6	73	8	358
2020	Internal Client Services	42	38	3	3	9	6	85	12	34

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	61	24	188175
2020	Indigenous Services Canada	25	35	15	13	8	2	62	22	3274
2020	First Nations & Inuit Health	25	32	14	14	11	2	59	26	1101
2020	First Nations & Inuit Health - Headquarters	31	36	16	9	5	3	69	14	362
2020	Internal Client Services	36	38	9	11	6	0	74	17	34

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Indigenous Services Canada	35	17	11	7	8	13	8	67	19	3278
2020	First Nations & Inuit Health	32	15	10	6	10	16	11	65	22	1104
2020	First Nations & Inuit Health - Headquarters	46	22	12	6	5	7	3	75	12	362
2020	Internal Client Services	55	33	6	3	0	3	0	91	3	34

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	74	11	188081
2020	Indigenous Services Canada	29	43	16	8	3	1	73	11	3283
2020	First Nations & Inuit Health	26	43	15	10	4	2	71	14	1101
2020	First Nations & Inuit Health - Headquarters	31	47	13	6	2	2	79	8	360
2020	Internal Client Services	43	37	12	8	0	0	80	8	34

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Indigenous Services Canada	19	34	20	17	8	2	54	25	3260
2020	First Nations & Inuit Health	19	31	19	20	10	2	51	30	1092
2020	First Nations & Inuit Health - Headquarters	20	35	23	11	8	4	57	20	357
2020	Internal Client Services	23	37	15	16	9	0	60	24	32

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Indigenous Services Canada	30	34	15	12	6	2	1	66	19	3272
2020	First Nations & Inuit Health	29	32	16	12	7	2	1	63	20	1101
2020	First Nations & Inuit Health - Headquarters	33	34	13	11	6	2	1	69	17	360
2020	Internal Client Services	49	24	12	9	3	3	0	75	12	33

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Indigenous Services Canada	31	36	18	8	4	2	68	13	3267
2020	First Nations & Inuit Health	31	35	18	10	5	1	67	15	1097
2020	First Nations & Inuit Health - Headquarters	35	39	15	5	4	1	75	10	359
2020	Internal Client Services	45	35	14	3	3	0	80	6	34

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Indigenous Services Canada	21	23	19	13	13	10	2	49	30	3277
2020	First Nations & Inuit Health	20	22	18	15	15	9	1	47	33	1101
2020	First Nations & Inuit Health - Headquarters	18	28	17	14	9	12	2	54	27	362
2020	Internal Client Services	12	29	21	23	6	9	0	45	32	34

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	61	21	187687
2020	Indigenous Services Canada	27	31	19	12	8	2	60	20	3273
2020	First Nations & Inuit Health	27	29	19	12	10	3	57	23	1097
2020	First Nations & Inuit Health - Headquarters	30	33	17	8	7	4	66	17	362
2020	Internal Client Services	39	32	15	12	3	0	71	15	34

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Indigenous Services Canada	24	27	17	13	13	4	2	54	28	3279
2020	First Nations & Inuit Health	22	26	18	14	15	4	2	51	30	1099
2020	First Nations & Inuit Health - Headquarters	24	25	20	13	12	5	1	52	27	359
2020	Internal Client Services	38	23	15	15	6	3	0	63	21	34

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Indigenous Services Canada	48	24	14	7	4	1	3	74	11	3278
2020	First Nations & Inuit Health	46	23	15	7	5	1	3	72	13	1100
2020	First Nations & Inuit Health - Headquarters	48	25	15	6	5	1	2	74	11	360
2020	Internal Client Services	60	29	3	3	6	0	0	89	9	34

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Indigenous Services Canada	47	24	14	6	4	1	3	75	10	3281
2020	First Nations & Inuit Health	44	24	16	7	5	2	3	71	12	1103
2020	First Nations & Inuit Health - Headquarters	45	25	15	8	5	1	2	72	13	362
2020	Internal Client Services	51	20	11	14	0	0	3	73	15	34

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Indigenous Services Canada	70	11	6	2	4	3	3	87	6	3263
2020	First Nations & Inuit Health	69	11	6	2	4	4	4	87	7	1095
2020	First Nations & Inuit Health - Headquarters	75	8	4	2	4	4	2	89	7	361
2020	Internal Client Services	76	6	6	3	9	0	0	83	12	34

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Indigenous Services Canada	71	12	5	2	2	2	7	91	4	3274
2020	First Nations & Inuit Health	71	11	6	2	2	2	7	90	4	1100
2020	First Nations & Inuit Health - Headquarters	74	11	4	3	1	1	5	91	4	360
2020	Internal Client Services	77	11	0	3	0	3	6	97	3	34

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	68	14	187878
2020	Indigenous Services Canada	24	42	17	9	4	3	68	14	3276
2020	First Nations & Inuit Health	23	41	18	10	4	4	66	15	1102
2020	First Nations & Inuit Health - Headquarters	27	41	15	11	2	5	71	13	362
2020	Internal Client Services	38	32	15	3	6	6	75	9	34

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	77	10	187243
2020	Indigenous Services Canada	37	37	13	8	4	1	75	12	3268
2020	First Nations & Inuit Health	36	35	15	9	6	1	71	14	1096
2020	First Nations & Inuit Health - Headquarters	43	32	14	7	3	0	75	10	361
2020	Internal Client Services	48	29	9	9	6	0	77	15	34

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Indigenous Services Canada	41	35	13	5	3	3	0	78	8	3276
2020	First Nations & Inuit Health	40	35	13	6	3	3	0	77	10	1100
2020	First Nations & Inuit Health - Headquarters	45	33	11	6	2	3	0	80	8	361
2020	Internal Client Services	48	29	9	9	6	0	0	77	15	34

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Indigenous Services Canada	36	33	16	7	4	5	0	72	11	3284
2020	First Nations & Inuit Health	34	33	16	7	4	5	0	71	12	1103
2020	First Nations & Inuit Health - Headquarters	38	34	14	6	2	6	0	77	8	362
2020	Internal Client Services	51	20	6	15	3	6	0	75	19	34

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Indigenous Services Canada	42	29	13	7	5	3	1	74	12	3274
2020	First Nations & Inuit Health	40	30	14	8	5	3	1	73	13	1099
2020	First Nations & Inuit Health - Headquarters	45	30	11	5	3	4	1	80	8	361
2020	Internal Client Services	53	26	9	9	3	0	0	80	12	34

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	85	7	187707
2020	Indigenous Services Canada	49	33	10	5	3	83	7	3274
2020	First Nations & Inuit Health	47	33	11	6	3	80	9	1098
2020	First Nations & Inuit Health - Headquarters	53	31	11	3	2	84	5	359
2020	Internal Client Services	62	20	12	6	0	82	6	34

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	0	75	12	187475
2020	Indigenous Services Canada	37	31	17	9	6	1	68	15	3278
2020	First Nations & Inuit Health	35	30	17	10	7	1	65	17	1100
2020	First Nations & Inuit Health - Headquarters	37	32	16	9	5	1	69	14	360
2020	Internal Client Services	45	26	15	6	9	0	71	15	34

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	0	75	12	186722
2020	Indigenous Services Canada	37	34	16	9	4	0	71	13	3262
2020	First Nations & Inuit Health	34	32	18	10	6	1	67	15	1096
2020	First Nations & Inuit Health - Headquarters	37	36	15	9	3	0	73	12	360
2020	Internal Client Services	49	24	18	3	6	0	73	9	33

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Indigenous Services Canada	35	24	18	12	7	3	0	61	20	3276
2020	First Nations & Inuit Health	32	26	18	12	8	4	0	60	21	1099
2020	First Nations & Inuit Health - Headquarters	34	28	16	13	6	3	1	64	20	361
2020	Internal Client Services	50	23	6	12	6	3	0	76	18	34

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Indigenous Services Canada	27	35	38	3283
2020	First Nations & Inuit Health	25	36	39	1102
2020	First Nations & Inuit Health - Headquarters	27	36	37	362
2020	Internal Client Services	23	50	26	34

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Indigenous Services Canada	14	29	42	3	4	8	923
2020	First Nations & Inuit Health	17	26	43	2	4	8	301
2020	First Nations & Inuit Health - Headquarters	14	30	48	0	3	5	103

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Indigenous Services Canada	15	85	3277
2020	First Nations & Inuit Health	18	82	1101
2020	First Nations & Inuit Health - Headquarters	13	87	361

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Indigenous Services Canada	49	51	487
2020	First Nations & Inuit Health	53	47	190
2020	First Nations & Inuit Health - Headquarters	50	50	43

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Indigenous Services Canada	57	43	487
2020	First Nations & Inuit Health	53	47	190
2020	First Nations & Inuit Health - Headquarters	52	48	43

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Indigenous Services Canada	8	92	487
2020	First Nations & Inuit Health	8	92	190

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Indigenous Services Canada	2	98	487
2020	First Nations & Inuit Health - Headquarters	0	100	43

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2020	Indigenous Services Canada	8	92	487
2020	First Nations & Inuit Health	10	90	190

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Indigenous Services Canada	15	85	487
2020	First Nations & Inuit Health	17	83	190

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2020	Indigenous Services Canada	6	94	487
2020	First Nations & Inuit Health	7	93	190

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Indigenous Services Canada	43	57	487
2020	First Nations & Inuit Health	47	53	190
2020	First Nations & Inuit Health - Headquarters	38	62	43

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Indigenous Services Canada	44	56	487
2020	First Nations & Inuit Health	48	52	190
2020	First Nations & Inuit Health - Headquarters	42	58	43

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Indigenous Services Canada	46	54	487
2020	First Nations & Inuit Health	48	52	190
2020	First Nations & Inuit Health - Headquarters	56	44	43

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Indigenous Services Canada	42	58	487
2020	First Nations & Inuit Health	40	60	190
2020	First Nations & Inuit Health - Headquarters	36	64	43

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Indigenous Services Canada	40	60	487
2020	First Nations & Inuit Health	40	60	190
2020	First Nations & Inuit Health - Headquarters	43	57	43

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Indigenous Services Canada	53	47	487
2020	First Nations & Inuit Health	55	45	190
2020	First Nations & Inuit Health - Headquarters	40	60	43

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Indigenous Services Canada	36	64	487
2020	First Nations & Inuit Health	36	64	190
2020	First Nations & Inuit Health - Headquarters	44	56	43

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Indigenous Services Canada	2	98	487
2020	First Nations & Inuit Health - Headquarters	0	100	43

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2020	Indigenous Services Canada	5	95	487
2020	First Nations & Inuit Health	4	96	190

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Indigenous Services Canada	13	87	487
2020	First Nations & Inuit Health	13	87	190

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Indigenous Services Canada	49	51	487
2020	First Nations & Inuit Health	50	50	190
2020	First Nations & Inuit Health - Headquarters	53	47	43

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Indigenous Services Canada	25	75	487
2020	First Nations & Inuit Health	29	71	190
2020	First Nations & Inuit Health - Headquarters	18	82	43

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Indigenous Services Canada	20	80	487
2020	First Nations & Inuit Health	20	80	190
2020	First Nations & Inuit Health - Headquarters	30	70	43

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Indigenous Services Canada	58	42	487
2020	First Nations & Inuit Health	57	43	190
2020	First Nations & Inuit Health - Headquarters	68	32	43

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Indigenous Services Canada	29	71	487
2020	First Nations & Inuit Health	31	69	190
2020	First Nations & Inuit Health - Headquarters	44	56	43

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Indigenous Services Canada	10	90	487
2020	First Nations & Inuit Health	9	91	190
2020	First Nations & Inuit Health - Headquarters	11	89	43

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Indigenous Services Canada	20	80	487
2020	First Nations & Inuit Health	22	78	190
2020	First Nations & Inuit Health - Headquarters	21	79	43

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Indigenous Services Canada	12	88	487
2020	First Nations & Inuit Health	12	88	190
2020	First Nations & Inuit Health - Headquarters	16	84	43

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18666
2020	Indigenous Services Canada	8	92	487
2020	First Nations & Inuit Health	7	93	190

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18666
2020	Indigenous Services Canada	11	89	487
2020	First Nations & Inuit Health	13	87	190
2020	First Nations & Inuit Health - Headquarters	20	80	43

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Indigenous Services Canada	14	86	487
2020	First Nations & Inuit Health	14	86	190

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Indigenous Services Canada	22	78	487
2020	First Nations & Inuit Health	20	80	190
2020	First Nations & Inuit Health - Headquarters	14	86	43

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	17329
2020	Indigenous Services Canada	12	88	444
2020	First Nations & Inuit Health	13	87	175

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	17329
2020	Indigenous Services Canada	13	87	444
2020	First Nations & Inuit Health	13	87	175

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Indigenous Services Canada	7	93	444
2020	First Nations & Inuit Health	8	92	175

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	17329
2020	Indigenous Services Canada	7	93	444
2020	First Nations & Inuit Health	7	93	175

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Indigenous Services Canada	9	91	444
2020	First Nations & Inuit Health	6	94	175

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	17329
2020	Indigenous Services Canada	8	92	444
2020	First Nations & Inuit Health	7	93	175

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Indigenous Services Canada	12	88	444
2020	First Nations & Inuit Health	11	89	175

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	17329
2020	Indigenous Services Canada	12	88	444
2020	First Nations & Inuit Health	10	90	175

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Indigenous Services Canada	18	82	444
2020	First Nations & Inuit Health	19	81	175

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	32	68	17329
2020	Indigenous Services Canada	33	67	444
2020	First Nations & Inuit Health	36	64	175

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Indigenous Services Canada	6	94	444
2020	First Nations & Inuit Health	3	97	175

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	49	51	17329
2020	Indigenous Services Canada	50	50	444
2020	First Nations & Inuit Health	49	51	175

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	17329
2020	Indigenous Services Canada	2	98	444

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	57	43	17329
2020	Indigenous Services Canada	61	39	444
2020	First Nations & Inuit Health	62	38	175

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	17329
2020	Indigenous Services Canada	4	96	444
2020	First Nations & Inuit Health	5	95	175

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Indigenous Services Canada	15	85	444
2020	First Nations & Inuit Health	14	86	175

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	17	17	7	6	27	7	56	19	188041
2020	Indigenous Services Canada	17	15	19	7	9	26	6	48	24	3281
2020	First Nations & Inuit Health	17	16	20	8	11	23	5	45	27	1101
2020	First Nations & Inuit Health - Headquarters	18	17	19	6	5	27	8	54	17	360
2020	Internal Client Services	17	30	24	9	3	15	3	57	14	34

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	29	15	6	5	8	1	71	12	187964
2020	Indigenous Services Canada	29	28	20	7	7	8	1	63	16	3279
2020	First Nations & Inuit Health	28	26	21	8	9	8	1	59	18	1099
2020	First Nations & Inuit Health - Headquarters	31	31	18	6	4	9	2	70	11	361
2020	Internal Client Services	39	26	12	9	6	8	0	71	16	34

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	188014
2020	Indigenous Services Canada	9	91	3270
2020	First Nations & Inuit Health	11	89	1100
2020	First Nations & Inuit Health - Headquarters	8	92	361
2020	Internal Client Services	15	85	34

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	36	64	12247
2020	Indigenous Services Canada	36	64	293
2020	First Nations & Inuit Health	40	60	118
2020	First Nations & Inuit Health - Headquarters	31	69	32

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	77	23	12247
2020	Indigenous Services Canada	75	25	293
2020	First Nations & Inuit Health	72	28	118
2020	First Nations & Inuit Health - Headquarters	82	18	32

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Indigenous Services Canada	7	93	293
2020	First Nations & Inuit Health	7	93	118

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	12247
2020	Indigenous Services Canada	4	96	293
2020	First Nations & Inuit Health - Headquarters	0	100	32

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Indigenous Services Canada	9	91	293
2020	First Nations & Inuit Health	9	91	118

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Indigenous Services Canada	16	84	293
2020	First Nations & Inuit Health	17	83	118

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Indigenous Services Canada	9	91	293
2020	First Nations & Inuit Health	11	89	118

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	12245
2020	Indigenous Services Canada	44	56	293
2020	First Nations & Inuit Health	43	57	118
2020	First Nations & Inuit Health - Headquarters	55	45	32

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	12245
2020	Indigenous Services Canada	26	74	293
2020	First Nations & Inuit Health	24	76	118
2020	First Nations & Inuit Health - Headquarters	33	67	32

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12245
2020	Indigenous Services Canada	18	82	293
2020	First Nations & Inuit Health	19	81	118
2020	First Nations & Inuit Health - Headquarters	21	79	32

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12245
2020	Indigenous Services Canada	3	97	293
2020	First Nations & Inuit Health - Headquarters	0	100	32

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	26	74	12245
2020	Indigenous Services Canada	27	73	293
2020	First Nations & Inuit Health	28	72	118

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	12245
2020	Indigenous Services Canada	21	79	293
2020	First Nations & Inuit Health	19	81	118
2020	First Nations & Inuit Health - Headquarters	13	87	32

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	12245
2020	Indigenous Services Canada	5	95	293
2020	First Nations & Inuit Health	4	96	118

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	12245
2020	Indigenous Services Canada	4	96	293
2020	First Nations & Inuit Health	4	96	118

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12245
2020	Indigenous Services Canada	6	94	293
2020	First Nations & Inuit Health	5	95	118

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Indigenous Services Canada	15	85	293
2020	First Nations & Inuit Health	11	89	118
2020	First Nations & Inuit Health - Headquarters	14	86	32

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	1	99	12245
2020	First Nations & Inuit Health	0	100	118
2020	First Nations & Inuit Health - Headquarters	0	100	32

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	12245
2020	Indigenous Services Canada	14	86	293
2020	First Nations & Inuit Health	11	89	118

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	0	100	12245
2020	First Nations & Inuit Health - Headquarters	0	100	32

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Indigenous Services Canada	20	80	293
2020	First Nations & Inuit Health	19	81	118

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	30	70	12247
2020	Indigenous Services Canada	35	65	293
2020	First Nations & Inuit Health	34	66	118
2020	First Nations & Inuit Health - Headquarters	36	64	32

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	12247
2020	Indigenous Services Canada	17	83	293
2020	First Nations & Inuit Health	15	85	118

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Indigenous Services Canada	8	92	293
2020	First Nations & Inuit Health	7	93	118

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12247
2020	Indigenous Services Canada	18	82	293
2020	First Nations & Inuit Health	17	83	118
2020	First Nations & Inuit Health - Headquarters	18	82	32

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Indigenous Services Canada	6	94	293
2020	First Nations & Inuit Health	5	95	118
2020	First Nations & Inuit Health - Headquarters	18	82	32

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12247
2020	Indigenous Services Canada	8	92	293
2020	First Nations & Inuit Health	7	93	118

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Indigenous Services Canada	6	94	293
2020	First Nations & Inuit Health	6	94	118

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Indigenous Services Canada	10	90	293
2020	First Nations & Inuit Health	10	90	118

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	12247
2020	Indigenous Services Canada	43	57	293
2020	First Nations & Inuit Health	42	58	118
2020	First Nations & Inuit Health - Headquarters	41	59	32

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	11497
2020	Indigenous Services Canada	4	96	269

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	15	85	11497
2020	Indigenous Services Canada	9	91	269
2020	First Nations & Inuit Health	7	93	109

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Indigenous Services Canada	3	97	269

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Indigenous Services Canada	4	96	269

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Indigenous Services Canada	6	94	269
2020	First Nations & Inuit Health	7	93	109

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	11497
2020	Indigenous Services Canada	8	92	269
2020	First Nations & Inuit Health	7	93	109

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Indigenous Services Canada	13	87	269
2020	First Nations & Inuit Health	12	88	109

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	11497
2020	Indigenous Services Canada	13	87	269
2020	First Nations & Inuit Health	13	87	109

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	11497
2020	Indigenous Services Canada	29	71	269
2020	First Nations & Inuit Health	29	71	109

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	11497
2020	Indigenous Services Canada	6	94	269
2020	First Nations & Inuit Health	3	97	109

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	46	54	11497
2020	Indigenous Services Canada	41	59	269
2020	First Nations & Inuit Health	39	61	109

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	11497

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	63	37	11497
2020	Indigenous Services Canada	67	33	269
2020	First Nations & Inuit Health	66	34	109

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Indigenous Services Canada	3	97	269

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Indigenous Services Canada	15	85	269
2020	First Nations & Inuit Health	17	83	109

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	22	17	18	4	4	29	6	60	12	187795
2020	Indigenous Services Canada	18	15	22	5	4	29	6	52	14	3272
2020	First Nations & Inuit Health	18	15	23	6	5	28	5	50	16	1097
2020	First Nations & Inuit Health - Headquarters	20	16	21	4	2	31	6	58	9	360
2020	Internal Client Services	26	24	15	6	3	23	3	68	12	34

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	30	16	4	3	9	1	73	9	187913
2020	Indigenous Services Canada	31	29	19	6	4	10	1	67	11	3272
2020	First Nations & Inuit Health	30	28	20	7	4	10	1	65	12	1097
2020	First Nations & Inuit Health - Headquarters	33	31	15	5	2	12	2	74	8	360
2020	Internal Client Services	45	29	12	3	3	9	0	81	6	34

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	2	6	21	17	39	12	1	10	66	3416
2020	Indigenous Services Canada	4	8	18	22	40	9	0	13	68	133
2020	First Nations & Inuit Health	1	5	22	24	37	10	0	7	68	55
2020	First Nations & Inuit Health - Headquarters	5	0	9	34	32	20	0	6	82	19

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	25	18	11	11	1	60	22	188246
2020	Indigenous Services Canada	34	25	17	10	12	1	60	23	3277
2020	First Nations & Inuit Health	32	26	19	10	12	1	59	22	1101
2020	First Nations & Inuit Health - Headquarters	39	26	16	9	9	1	66	18	361
2020	Internal Client Services	27	37	14	10	12	0	64	22	34

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	28	19	10	9	0	1	62	19	187765
2020	Indigenous Services Canada	29	30	19	11	10	0	1	60	20	3265
2020	First Nations & Inuit Health	28	29	19	13	10	1	1	58	22	1096
2020	First Nations & Inuit Health - Headquarters	26	30	22	12	9	0	1	57	21	359
2020	Internal Client Services	14	35	29	7	15	0	0	49	21	34

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	27	25	15	11	1	48	26	188096
2020	Indigenous Services Canada	17	25	25	17	16	0	42	33	3279
2020	First Nations & Inuit Health	17	25	24	16	18	0	42	35	1101
2020	First Nations & Inuit Health - Headquarters	17	29	24	17	13	0	45	31	361
2020	Internal Client Services	12	32	30	18	8	0	44	26	34

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	29	20	11	7	0	2	61	18	187628
2020	Indigenous Services Canada	24	29	22	13	10	0	1	55	23	3269
2020	First Nations & Inuit Health	27	31	20	11	9	1	1	59	21	1097
2020	First Nations & Inuit Health - Headquarters	24	33	21	12	7	0	2	59	20	360
2020	Internal Client Services	27	32	27	12	3	0	0	59	15	34

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	24	21	14	12	1	1	52	26	187371
2020	Indigenous Services Canada	22	23	22	16	16	1	1	45	33	3268
2020	First Nations & Inuit Health	20	21	22	16	19	1	1	42	36	1096
2020	First Nations & Inuit Health - Headquarters	20	23	25	17	12	1	1	45	30	360
2020	Internal Client Services	12	29	33	9	14	0	3	42	24	34

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	23	13	7	5	4	74	13	187251
2020	Indigenous Services Canada	40	24	14	10	9	2	66	19	3254
2020	First Nations & Inuit Health	37	26	14	11	9	2	65	21	1087
2020	First Nations & Inuit Health - Headquarters	41	25	13	13	7	2	67	20	359
2020	Internal Client Services	35	44	6	6	8	0	80	14	34

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	27	21	12	10	1	58	21	187793
2020	Indigenous Services Canada	26	26	21	13	13	0	53	26	3261
2020	First Nations & Inuit Health	26	28	19	14	13	0	54	28	1095
2020	First Nations & Inuit Health - Headquarters	29	26	16	15	14	0	54	29	358
2020	Internal Client Services	21	32	16	17	14	0	53	32	34

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	23	18	10	9	6	60	21	187713
2020	Indigenous Services Canada	31	24	19	10	10	6	58	21	3266
2020	First Nations & Inuit Health	31	26	18	10	11	6	60	22	1095
2020	First Nations & Inuit Health - Headquarters	35	22	15	11	11	6	60	24	358
2020	Internal Client Services	15	30	28	9	12	6	49	22	33

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	33	19	8	5	1	1	68	13	187500
2020	Indigenous Services Canada	31	35	19	8	5	1	1	67	13	3269
2020	First Nations & Inuit Health	29	35	21	9	5	0	1	65	15	1096
2020	First Nations & Inuit Health - Headquarters	34	37	18	6	3	0	1	72	9	360
2020	Internal Client Services	27	46	12	6	3	0	6	78	10	33

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	32	22	12	7	1	1	59	19	187397
2020	Indigenous Services Canada	25	30	24	13	7	0	1	56	20	3266
2020	First Nations & Inuit Health	24	30	23	13	8	0	1	56	21	1093
2020	First Nations & Inuit Health - Headquarters	26	34	24	8	6	0	2	61	14	357
2020	Internal Client Services	22	29	18	16	9	0	6	54	26	32

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	31	19	10	6	1	65	16	187439
2020	Indigenous Services Canada	31	31	19	12	7	1	62	19	3267
2020	First Nations & Inuit Health	28	32	18	12	8	1	61	21	1094
2020	First Nations & Inuit Health - Headquarters	31	36	18	9	5	1	68	14	359
2020	Internal Client Services	25	40	12	15	6	3	66	21	33

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	26	14	8	6	1	1	72	14	187021
2020	Indigenous Services Canada	46	25	13	8	6	1	1	71	15	3258
2020	First Nations & Inuit Health	44	25	13	10	7	1	0	69	18	1093
2020	First Nations & Inuit Health - Headquarters	49	26	10	8	6	0	1	76	14	358
2020	Internal Client Services	47	25	9	3	12	0	3	74	16	32

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	30	21	11	6	1	61	17	187621
2020	Indigenous Services Canada	28	32	22	11	7	1	60	18	3263
2020	First Nations & Inuit Health	26	31	22	10	9	1	58	20	1094
2020	First Nations & Inuit Health - Headquarters	25	33	20	11	11	0	58	22	359
2020	Internal Client Services	21	33	18	9	19	0	54	28	33

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	31	22	12	8	1	59	19	187551
2020	Indigenous Services Canada	26	31	23	12	7	1	57	20	3263
2020	First Nations & Inuit Health	22	29	24	15	9	0	52	24	1096
2020	First Nations & Inuit Health - Headquarters	27	31	24	11	7	0	58	18	360
2020	Internal Client Services	24	21	42	3	9	0	45	12	33

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	28	14	5	3	1	77	9	186877
2020	Indigenous Services Canada	47	30	15	5	3	1	77	8	3258
2020	First Nations & Inuit Health	46	30	15	3	4	1	78	7	1090
2020	First Nations & Inuit Health - Headquarters	47	29	14	4	3	2	78	8	356
2020	Internal Client Services	53	26	7	6	6	3	81	12	34

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	35	20	8	4	0	68	13	187065
2020	Indigenous Services Canada	28	35	21	9	6	0	63	15	3259
2020	First Nations & Inuit Health	24	35	23	9	8	0	59	18	1094
2020	First Nations & Inuit Health - Headquarters	22	37	22	10	8	1	60	18	360
2020	Internal Client Services	18	44	24	6	9	0	62	15	34

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	17	7	2	2	1	4	89	4	186977
2020	Indigenous Services Canada	66	19	7	2	2	0	4	88	4	3262
2020	First Nations & Inuit Health	64	19	7	2	2	0	5	88	5	1094
2020	First Nations & Inuit Health - Headquarters	66	16	7	3	3	0	6	87	6	360
2020	Internal Client Services	56	27	8	6	0	0	3	86	6	34

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	10	5	3	3	1	3	89	6	186882
2020	Indigenous Services Canada	73	12	5	3	3	1	2	88	7	3264
2020	First Nations & Inuit Health	70	13	6	4	4	1	2	86	8	1098
2020	First Nations & Inuit Health - Headquarters	77	10	5	2	2	1	3	90	5	361
2020	Internal Client Services	76	12	3	6	0	0	3	91	6	34

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	67	20	7	3	2	2	89	4	186557
2020	Indigenous Services Canada	62	24	8	3	2	2	87	4	3255
2020	First Nations & Inuit Health	56	28	10	3	2	2	85	5	1094
2020	First Nations & Inuit Health - Headquarters	66	23	7	2	2	1	89	4	361
2020	Internal Client Services	62	23	9	0	3	3	88	3	34

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	66	16	8	4	4	1	84	9	186974
2020	Indigenous Services Canada	62	18	9	4	5	1	82	9	3251
2020	First Nations & Inuit Health	59	19	11	5	5	1	79	10	1088
2020	First Nations & Inuit Health - Headquarters	66	16	10	3	4	0	83	6	359
2020	Internal Client Services	74	6	11	3	3	3	82	6	34

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	61	11	4	2	1	0	21	91	3	187272
2020	Indigenous Services Canada	58	13	5	2	1	0	21	91	3	3263
2020	First Nations & Inuit Health	56	14	5	2	1	0	23	90	4	1094
2020	First Nations & Inuit Health - Headquarters	63	12	4	2	0	1	19	93	3	359
2020	Internal Client Services	68	20	6	0	0	0	6	94	0	34

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	18	7	2	1	3	89	4	187971
2020	Indigenous Services Canada	61	22	9	4	2	3	86	5	3277
2020	First Nations & Inuit Health	55	25	10	5	2	3	83	7	1099
2020	First Nations & Inuit Health - Headquarters	65	19	7	3	2	4	88	5	360
2020	Internal Client Services	71	14	6	0	6	3	88	6	34

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	16	7	4	4	0	2	86	8	188032
2020	Indigenous Services Canada	67	17	7	3	3	1	2	86	7	3280
2020	First Nations & Inuit Health	66	17	7	3	4	1	2	86	7	1101
2020	First Nations & Inuit Health - Headquarters	71	14	6	3	3	1	1	87	7	361
2020	Internal Client Services	67	15	6	9	3	0	0	82	12	34

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	15	5	3	1	77	8	188018
2020	Indigenous Services Canada	46	30	15	5	2	1	77	8	3277
2020	First Nations & Inuit Health	46	32	12	6	2	1	79	8	1101
2020	First Nations & Inuit Health - Headquarters	44	32	13	8	2	1	77	10	360
2020	Internal Client Services	42	32	15	9	0	3	76	9	34

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	40	22	7	4	67	11	188168
2020	Indigenous Services Canada	29	40	21	7	4	69	11	3274
2020	First Nations & Inuit Health	26	38	23	8	4	64	13	1101
2020	First Nations & Inuit Health - Headquarters	29	40	20	6	4	70	10	361
2020	Internal Client Services	17	53	21	8	0	71	8	34

Question 72. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	14	33	34	13	5	0	48	18	188144
2020	Indigenous Services Canada	13	32	35	14	5	0	45	20	3274
2020	First Nations & Inuit Health	11	31	37	15	6	0	42	21	1099
2020	First Nations & Inuit Health - Headquarters	14	35	34	12	4	0	49	16	360
2020	Internal Client Services	9	44	30	9	6	3	55	15	34

Question 73. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	38	21	9	0	31	31	187534
2020	Indigenous Services Canada	14	22	38	19	7	0	26	36	3265
2020	First Nations & Inuit Health	16	24	36	19	6	0	24	40	1092
2020	First Nations & Inuit Health - Headquarters	12	24	35	21	7	1	28	36	357
2020	Internal Client Services	12	16	47	15	9	0	24	28	33

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	39	11	5	3	1	81	8	187949
2020	Indigenous Services Canada	39	40	13	5	2	1	80	7	3279
2020	First Nations & Inuit Health	38	40	14	5	3	1	79	7	1100
2020	First Nations & Inuit Health - Headquarters	42	40	11	5	2	0	82	7	361
2020	Internal Client Services	60	29	6	3	3	0	88	6	34

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	32	14	10	6	3	70	16	187564
2020	Indigenous Services Canada	34	34	14	11	5	2	69	17	3259
2020	First Nations & Inuit Health	31	33	15	12	6	3	66	19	1085
2020	First Nations & Inuit Health - Headquarters	37	35	13	10	3	3	73	14	352
2020	Internal Client Services	50	30	12	0	6	3	82	6	33

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	28	12	11	8	1	1	69	20	187730
2020	Indigenous Services Canada	39	28	10	12	8	1	1	69	21	3268
2020	First Nations & Inuit Health	36	27	10	14	10	1	0	65	25	1097
2020	First Nations & Inuit Health - Headquarters	39	32	10	12	6	1	0	72	18	359
2020	Internal Client Services	45	26	12	6	9	3	0	73	15	34

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	27	13	4	4	3	1	79	8	187225
2020	Indigenous Services Canada	48	26	13	5	4	3	1	78	9	3262
2020	First Nations & Inuit Health	45	27	13	6	5	3	1	75	11	1099
2020	First Nations & Inuit Health - Headquarters	51	27	12	5	2	3	0	80	7	360
2020	Internal Client Services	60	26	12	0	3	0	0	85	3	34

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	33	15	10	7	2	68	17	188058
2020	Indigenous Services Canada	32	32	16	11	7	2	65	19	3280
2020	First Nations & Inuit Health	29	29	17	14	10	2	59	24	1101
2020	First Nations & Inuit Health - Headquarters	33	36	14	10	4	2	71	15	360
2020	Internal Client Services	49	34	3	9	6	0	83	14	34

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	39	10	8	3	0	78	12	188293
2020	Indigenous Services Canada	39	42	10	7	2	0	81	9	3279
2020	First Nations & Inuit Health	35	43	11	8	2	0	78	11	1101
2020	First Nations & Inuit Health - Headquarters	41	41	10	6	1	0	82	8	360
2020	Internal Client Services	42	43	3	9	0	3	88	9	34

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	12	9	4	1	0	76	13	187495
2020	Indigenous Services Canada	38	39	11	9	3	1	0	78	11	3278
2020	First Nations & Inuit Health	35	41	11	11	3	0	0	76	13	1101
2020	First Nations & Inuit Health - Headquarters	35	43	11	9	1	1	0	79	10	360
2020	Internal Client Services	36	41	8	12	0	0	3	79	12	34

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	37	17	6	3	1	1	74	9	186885
2020	Indigenous Services Canada	36	39	16	6	2	1	1	76	8	3252
2020	First Nations & Inuit Health	37	38	15	7	2	0	1	76	9	1093
2020	First Nations & Inuit Health - Headquarters	37	36	16	8	1	1	1	75	9	358
2020	Internal Client Services	39	32	17	6	0	0	6	76	6	34

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	34	12	4	2	1	1	81	7	187583
2020	Indigenous Services Canada	44	35	12	4	2	2	1	81	6	3270
2020	First Nations & Inuit Health	41	35	13	6	2	2	1	78	8	1098
2020	First Nations & Inuit Health - Headquarters	46	33	13	3	0	2	1	83	4	359
2020	Internal Client Services	57	29	6	6	0	0	3	88	6	34

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	65	18	6	1	1	7	3	92	2	187791
2020	Indigenous Services Canada	58	17	8	1	1	8	6	88	3	3276
2020	First Nations & Inuit Health	54	19	8	1	1	9	7	88	3	1097
2020	First Nations & Inuit Health - Headquarters	68	21	4	1	1	4	3	95	1	360
2020	Internal Client Services	77	17	0	3	0	0	3	97	3	34

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	33	9	5	2	2	0	84	7	187455
2020	Indigenous Services Canada	50	34	9	4	2	1	0	86	5	3263
2020	First Nations & Inuit Health	48	34	10	4	3	1	0	83	7	1097
2020	First Nations & Inuit Health - Headquarters	51	34	7	3	3	1	1	87	6	360
2020	Internal Client Services	65	20	11	0	0	0	3	88	0	34

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	29	9	7	5	1	80	12	187389
2020	Indigenous Services Canada	50	28	9	7	5	1	79	12	3263
2020	First Nations & Inuit Health	46	29	9	8	6	1	76	15	1095
2020	First Nations & Inuit Health - Headquarters	51	31	7	7	4	0	82	11	356
2020	Internal Client Services	62	21	14	0	3	0	83	3	34

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	28	9	6	4	1	0	81	10	187701
2020	Indigenous Services Canada	55	27	10	5	3	1	0	83	7	3275
2020	First Nations & Inuit Health	51	28	11	6	3	1	0	80	9	1101
2020	First Nations & Inuit Health - Headquarters	61	22	8	5	2	1	0	85	7	361
2020	Internal Client Services	65	23	9	0	0	0	3	91	0	34

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	23	47	13	12	3	1	1	71	15	44705
2020	Indigenous Services Canada	23	45	13	14	4	1	0	69	18	902
2020	First Nations & Inuit Health	26	45	15	10	4	0	0	71	14	295
2020	First Nations & Inuit Health - Headquarters	28	46	16	10	0	1	0	74	10	99
2020	Internal Client Services	34	46	6	13	0	0	0	80	13	15

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	89	11	44722
2020	Indigenous Services Canada	94	6	903
2020	First Nations & Inuit Health	89	11	294
2020	First Nations & Inuit Health - Headquarters	97	3	99
2020	Internal Client Services	100	0	15

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	35	18	18	8	56	26	41680
2020	Indigenous Services Canada	15	32	18	22	13	48	34	861
2020	First Nations & Inuit Health	11	35	22	18	13	47	31	271
2020	First Nations & Inuit Health - Headquarters	11	36	24	18	11	47	29	96
2020	Internal Client Services	0	74	20	6	0	74	6	15

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	187153
2020	Indigenous Services Canada	11	89	3260
2020	First Nations & Inuit Health	11	89	1092
2020	First Nations & Inuit Health - Headquarters	12	88	362
2020	Internal Client Services	20	80	34

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	187417
2020	Indigenous Services Canada	14	86	3269
2020	First Nations & Inuit Health	15	85	1097
2020	First Nations & Inuit Health - Headquarters	17	83	362
2020	Internal Client Services	23	77	34

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	50	50	24105
2020	Indigenous Services Canada	51	49	448
2020	First Nations & Inuit Health	57	43	169
2020	First Nations & Inuit Health - Headquarters	55	45	65

Question 90. Were any workplace accommodation measures implemented?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	79	21	24104
2020	Indigenous Services Canada	77	23	448
2020	First Nations & Inuit Health	75	25	169
2020	First Nations & Inuit Health - Headquarters	80	20	65

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	33	8	7	3	82	10	19149
2020	Indigenous Services Canada	54	29	8	6	2	84	8	349
2020	First Nations & Inuit Health	54	28	10	5	2	82	8	131
2020	First Nations & Inuit Health - Headquarters	60	24	9	3	4	83	7	53

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	30	9	5	3	2	3	82	8	187986
2020	Indigenous Services Canada	51	29	9	4	3	2	3	83	8	3276
2020	First Nations & Inuit Health	48	30	10	5	3	2	3	81	9	1102
2020	First Nations & Inuit Health - Headquarters	56	28	8	4	3	0	1	85	7	362
2020	Internal Client Services	68	24	3	3	3	0	0	91	6	34

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	29	50	20	1	63	37	188516
2020	Indigenous Services Canada	33	47	20	1	59	41	3285
2020	First Nations & Inuit Health	34	46	19	1	58	42	1102
2020	First Nations & Inuit Health - Headquarters	35	44	21	1	56	44	361
2020	Internal Client Services	32	44	24	0	57	43	34

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	37	63	53712
2020	Indigenous Services Canada	38	62	1088
2020	First Nations & Inuit Health	38	62	370
2020	First Nations & Inuit Health - Headquarters	37	63	124
2020	Internal Client Services	28	72	11

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	17	20	26	1	4	34	49	53684
2020	Indigenous Services Canada	13	21	16	20	26	0	4	35	48	1087
2020	First Nations & Inuit Health	12	20	17	22	25	1	4	33	49	370
2020	First Nations & Inuit Health - Headquarters	10	20	14	25	24	2	5	32	53	123
2020	Internal Client Services	9	27	18	9	27	0	9	40	40	11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	16	15	21	36	1	3	24	60	53711
2020	Indigenous Services Canada	8	17	14	20	39	1	1	25	60	1090
2020	First Nations & Inuit Health	8	19	15	21	35	1	1	27	57	372
2020	First Nations & Inuit Health - Headquarters	7	24	17	18	33	1	1	32	51	124
2020	Internal Client Services	9	9	27	9	36	0	9	21	50	11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	18	12	7	6	2	10	71	15	188101
2020	Indigenous Services Canada	41	19	13	8	8	2	9	67	18	3273
2020	First Nations & Inuit Health	42	19	12	8	7	3	10	70	17	1101
2020	First Nations & Inuit Health - Headquarters	41	21	10	8	6	2	12	71	16	360
2020	Internal Client Services	35	20	12	9	12	3	9	63	24	33

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Internal Client Services

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack