2020 Public Service Employee Survey Results for Financial Management Advisory Services Directorate (FMASD)

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Canada Revenue Agency 42 45 3 8 2 0 0 87 10 30473
2020 Branches 44 43 3 8 2 0 0 88 9 9459
2020 Finance & Administration Branch 48 41 4 6 2 0 0 89 8 1294
2020 Financial Management Advisory Services Directorate (FMASD) 44 41 5 8 2 0 0 84 10 148

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Canada Revenue Agency 81 14 2 1 1 0 1 96 2 30395
2020 Branches 78 15 2 1 1 1 1 95 3 9445
2020 Finance & Administration Branch 78 17 3 1 1 0 1 96 2 1292
2020 Financial Management Advisory Services Directorate (FMASD) 74 21 4 0 1 1 0 95 1 147

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Canada Revenue Agency 44 38 8 8 2 0 0 82 10 30444
2020 Branches 44 38 7 8 2 0 0 83 10 9450
2020 Finance & Administration Branch 47 37 7 6 2 0 0 85 8 1293
2020 Financial Management Advisory Services Directorate (FMASD) 40 41 5 10 4 1 0 82 14 148

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Canada Revenue Agency 35 42 10 9 3 0 1 77 12 30353
2020 Branches 38 39 11 8 3 0 1 78 11 9419
2020 Finance & Administration Branch 41 40 10 6 2 0 1 82 8 1286
2020 Financial Management Advisory Services Directorate (FMASD) 35 44 11 6 4 0 0 79 10 147

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Canada Revenue Agency 50 35 7 6 2 0 0 85 7 30245
2020 Branches 52 34 7 5 2 0 0 86 7 9390
2020 Finance & Administration Branch 56 32 7 3 1 0 0 89 4 1281
2020 Financial Management Advisory Services Directorate (FMASD) 49 36 9 3 3 0 0 85 6 145

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Canada Revenue Agency 52 31 9 5 2 0 0 84 8 30379
2020 Branches 55 29 7 6 2 0 0 85 8 9435
2020 Finance & Administration Branch 57 28 7 5 2 0 0 86 7 1291
2020 Financial Management Advisory Services Directorate (FMASD) 54 32 6 7 2 0 0 85 9 147

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Canada Revenue Agency 42 38 10 6 3 0 0 81 8 30452
2020 Branches 45 38 9 5 3 0 0 84 8 9454
2020 Finance & Administration Branch 50 35 9 4 2 0 0 85 6 1294
2020 Financial Management Advisory Services Directorate (FMASD) 47 35 11 4 2 1 0 83 6 148

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Canada Revenue Agency 35 37 14 9 4 0 0 72 13 30438
2020 Branches 43 36 10 7 3 0 0 80 10 9448
2020 Finance & Administration Branch 44 37 11 5 3 0 0 81 8 1295
2020 Financial Management Advisory Services Directorate (FMASD) 40 41 13 5 1 1 0 82 5 148

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Canada Revenue Agency 42 41 9 6 2 0 0 83 8 30265
2020 Branches 41 41 9 7 2 0 0 82 9 9377
2020 Finance & Administration Branch 44 42 8 5 1 0 0 86 6 1287
2020 Financial Management Advisory Services Directorate (FMASD) 43 45 7 5 0 0 0 88 5 148

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Canada Revenue Agency 54 35 7 3 1 0 0 89 4 30266
2020 Branches 56 34 6 3 1 0 0 90 4 9385
2020 Finance & Administration Branch 59 32 6 2 1 0 0 91 3 1283
2020 Financial Management Advisory Services Directorate (FMASD) 54 40 3 1 1 1 0 95 2 147

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Canada Revenue Agency 38 37 13 8 4 0 0 75 12 30374
2020 Branches 46 35 10 6 3 0 0 81 9 9424
2020 Finance & Administration Branch 47 35 11 5 3 0 0 81 8 1293
2020 Financial Management Advisory Services Directorate (FMASD) 48 36 9 3 3 1 0 85 7 148

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Canada Revenue Agency 57 30 9 2 1 0 0 88 4 30192
2020 Branches 59 30 8 2 1 0 0 89 3 9370
2020 Finance & Administration Branch 64 27 7 1 2 0 0 90 3 1280
2020 Financial Management Advisory Services Directorate (FMASD) 56 32 8 2 2 0 0 88 4 146

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Canada Revenue Agency 34 37 14 9 5 1 1 71 14 30275
2020 Branches 45 37 10 6 3 0 0 82 9 9393
2020 Finance & Administration Branch 46 34 11 6 2 0 0 81 8 1285
2020 Financial Management Advisory Services Directorate (FMASD) 46 34 15 4 1 1 0 80 5 148

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Canada Revenue Agency 37 33 16 8 4 0 1 71 13 30390
2020 Branches 48 33 11 5 3 0 0 81 8 9433
2020 Finance & Administration Branch 49 32 12 4 2 0 0 82 6 1290
2020 Financial Management Advisory Services Directorate (FMASD) 48 41 6 2 3 1 0 89 5 148

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Canada Revenue Agency 41 41 10 6 2 0 0 82 8 30124
2020 Branches 46 38 9 5 2 0 0 84 7 9355
2020 Finance & Administration Branch 49 37 7 5 1 0 0 87 6 1274
2020 Financial Management Advisory Services Directorate (FMASD) 41 43 9 6 1 1 0 85 7 147

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Canada Revenue Agency 49 36 9 4 2 0 0 85 6 30437
2020 Branches 53 34 8 4 2 0 0 87 5 9460
2020 Finance & Administration Branch 57 32 7 3 1 0 0 89 4 1291
2020 Financial Management Advisory Services Directorate (FMASD) 48 36 11 3 1 0 0 84 5 148

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Canada Revenue Agency 47 32 13 4 2 0 1 80 6 30209
2020 Branches 42 34 14 6 3 0 0 77 9 9377
2020 Finance & Administration Branch 47 33 13 4 2 0 0 80 6 1280
2020 Financial Management Advisory Services Directorate (FMASD) 43 31 19 4 3 1 0 74 7 145

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Canada Revenue Agency 8 22 35 22 10 1 2 33 31 30433
2020 Branches 8 21 36 23 10 1 1 33 30 9450
2020 Finance & Administration Branch 6 21 35 25 11 0 1 36 28 1290
2020 Financial Management Advisory Services Directorate (FMASD) 7 28 37 23 5 0 1 27 35 147

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Canada Revenue Agency 5 11 25 32 22 3 2 57 17 30335
2020 Branches 4 9 23 35 25 2 2 63 14 9406
2020 Finance & Administration Branch 3 10 23 35 26 2 1 62 14 1288
2020 Financial Management Advisory Services Directorate (FMASD) 3 7 26 45 17 1 1 64 9 148

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Canada Revenue Agency 8 16 31 25 15 2 3 42 25 30362
2020 Branches 10 19 34 22 11 1 2 34 30 9437
2020 Finance & Administration Branch 8 19 35 23 12 1 2 36 28 1292
2020 Financial Management Advisory Services Directorate (FMASD) 6 16 46 24 5 2 2 30 22 148

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Canada Revenue Agency 4 10 27 33 22 1 3 58 14 30284
2020 Branches 6 14 31 30 18 1 1 48 20 9409
2020 Finance & Administration Branch 5 12 31 29 21 0 1 51 18 1292
2020 Financial Management Advisory Services Directorate (FMASD) 15 20 35 23 5 1 1 28 36 148

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Canada Revenue Agency 6 14 27 28 20 2 3 51 21 30337
2020 Branches 8 17 27 27 18 1 2 46 26 9429
2020 Finance & Administration Branch 6 13 28 28 22 1 2 51 20 1289
2020 Financial Management Advisory Services Directorate (FMASD) 11 12 35 31 10 1 1 42 23 148

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Canada Revenue Agency 5 10 22 30 24 5 4 59 17 30228
2020 Branches 5 10 24 32 23 3 3 59 16 9399
2020 Finance & Administration Branch 4 12 25 29 25 2 2 57 17 1279
2020 Financial Management Advisory Services Directorate (FMASD) 5 13 32 30 16 3 2 48 18 147

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Canada Revenue Agency 7 17 34 23 15 2 2 40 25 30299
2020 Branches 8 16 34 24 14 2 2 39 25 9412
2020 Finance & Administration Branch 6 16 34 25 15 2 2 42 23 1286
2020 Financial Management Advisory Services Directorate (FMASD) 6 19 40 27 7 1 1 34 25 148

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Canada Revenue Agency 6 16 37 26 14 1 1 40 22 30425
2020 Branches 5 14 36 28 15 1 1 44 19 9449
2020 Finance & Administration Branch 3 10 35 31 19 1 2 51 13 1294
2020 Financial Management Advisory Services Directorate (FMASD) 3 10 43 30 11 1 2 42 13 148
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Canada Revenue Agency 32 32 17 6 3 6 4 71 10 30394
2020 Branches 35 30 16 5 3 6 4 73 9 9441
2020 Finance & Administration Branch 37 30 16 6 3 4 4 73 10 1291
2020 Financial Management Advisory Services Directorate (FMASD) 36 30 18 3 2 5 7 74 5 148

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Canada Revenue Agency 54 28 8 5 3 1 0 84 9 30367
2020 Branches 57 27 7 5 3 1 0 85 8 9422
2020 Finance & Administration Branch 55 29 7 6 3 1 0 84 9 1290
2020 Financial Management Advisory Services Directorate (FMASD) 57 30 5 5 3 1 0 87 8 146

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Canada Revenue Agency 60 29 5 4 2 0 0 90 5 30279
2020 Branches 63 27 5 4 1 0 0 90 5 9398
2020 Finance & Administration Branch 61 28 5 5 1 0 0 89 6 1278
2020 Financial Management Advisory Services Directorate (FMASD) 63 28 5 3 1 0 0 91 4 147

Question 22. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Canada Revenue Agency 46 34 11 3 2 2 1 83 5 30172
2020 Branches 54 32 8 3 1 1 0 87 5 9373
2020 Finance & Administration Branch 52 34 8 2 2 1 1 87 4 1281
2020 Financial Management Advisory Services Directorate (FMASD) 54 34 6 3 1 1 1 90 4 147

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Canada Revenue Agency 48 23 12 4 3 6 3 78 8 30421
2020 Branches 54 21 10 3 3 6 4 82 6 9436
2020 Finance & Administration Branch 55 21 11 4 2 4 4 82 6 1286
2020 Financial Management Advisory Services Directorate (FMASD) 48 25 11 3 3 5 5 81 7 146
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Canada Revenue Agency 46 25 15 4 2 2 6 77 6 30419
2020 Branches 58 25 10 2 2 1 3 86 4 9445
2020 Finance & Administration Branch 57 25 10 3 1 0 3 85 4 1291
2020 Financial Management Advisory Services Directorate (FMASD) 59 25 8 1 1 1 4 89 3 148

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Canada Revenue Agency 51 30 10 5 3 1 1 82 8 30399
2020 Branches 54 29 8 5 3 0 0 84 8 9436
2020 Finance & Administration Branch 54 30 9 4 3 0 0 85 6 1287
2020 Financial Management Advisory Services Directorate (FMASD) 53 35 7 2 2 0 0 89 4 148

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Canada Revenue Agency 54 23 12 4 3 2 2 80 7 30355
2020 Branches 59 22 10 3 3 1 1 83 7 9428
2020 Finance & Administration Branch 58 23 10 3 3 1 1 83 6 1288
2020 Financial Management Advisory Services Directorate (FMASD) 59 22 9 4 3 2 1 84 7 148

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Canada Revenue Agency 56 29 8 4 2 1 1 86 6 30400
2020 Branches 57 28 8 4 2 1 1 86 7 9436
2020 Finance & Administration Branch 56 28 8 4 2 1 1 86 6 1288
2020 Financial Management Advisory Services Directorate (FMASD) 50 36 7 3 3 1 0 87 7 148

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 188363
2020 Canada Revenue Agency 40 60 30482
2020 Branches 39 61 9464
2020 Finance & Administration Branch 38 62 1292
2020 Financial Management Advisory Services Directorate (FMASD) 45 55 148

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Canada Revenue Agency 50 17 10 2 2 6 12 82 5 30449
2020 Branches 59 17 7 2 2 5 9 88 4 9455
2020 Finance & Administration Branch 57 18 7 3 2 3 10 86 5 1295
2020 Financial Management Advisory Services Directorate (FMASD) 62 22 6 2 3 1 4 89 5 148

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Canada Revenue Agency 62 24 7 4 2 0 1 87 6 30468
2020 Branches 65 22 7 3 2 0 0 88 6 9465
2020 Finance & Administration Branch 65 23 6 3 2 0 0 88 6 1295
2020 Financial Management Advisory Services Directorate (FMASD) 65 22 7 3 3 0 0 87 6 148
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Canada Revenue Agency 43 28 12 5 3 8 1 78 8 30462
2020 Branches 47 28 11 4 3 7 0 81 8 9459
2020 Finance & Administration Branch 49 28 11 4 3 5 0 81 7 1294
2020 Financial Management Advisory Services Directorate (FMASD) 53 26 7 3 4 9 0 86 7 148

Question 32. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Canada Revenue Agency 41 32 13 7 4 3 0 75 11 30394
2020 Branches 43 32 12 7 4 2 0 77 10 9438
2020 Finance & Administration Branch 46 32 11 5 4 2 0 80 9 1290
2020 Financial Management Advisory Services Directorate (FMASD) 50 32 9 2 5 2 0 84 7 148

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Canada Revenue Agency 31 33 16 9 4 6 0 69 14 30386
2020 Branches 33 35 15 9 4 4 0 71 13 9435
2020 Finance & Administration Branch 36 36 15 7 3 3 0 73 11 1287
2020 Financial Management Advisory Services Directorate (FMASD) 39 36 11 5 3 5 0 79 9 144

Question 34. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Canada Revenue Agency 31 37 14 10 5 3 0 70 15 30439
2020 Branches 33 38 13 10 4 2 0 72 14 9452
2020 Finance & Administration Branch 34 40 11 9 4 2 0 76 13 1289
2020 Financial Management Advisory Services Directorate (FMASD) 32 44 11 9 3 2 0 77 11 147

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Canada Revenue Agency 37 17 10 5 4 20 6 74 13 30456
2020 Branches 48 24 11 4 2 8 3 81 7 9462
2020 Finance & Administration Branch 50 19 10 5 3 8 6 79 9 1295
2020 Financial Management Advisory Services Directorate (FMASD) 49 28 11 1 3 7 0 84 4 148
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Canada Revenue Agency 40 42 11 4 1 1 0 83 6 30425
2020 Branches 41 42 10 4 1 1 0 84 6 9447
2020 Finance & Administration Branch 43 42 10 3 1 1 0 85 4 1293
2020 Financial Management Advisory Services Directorate (FMASD) 42 43 11 2 1 0 1 87 3 147

Question 37. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Canada Revenue Agency 28 41 16 10 3 2 0 71 13 30291
2020 Branches 30 41 15 9 3 2 0 72 12 9400
2020 Finance & Administration Branch 32 44 13 7 2 1 0 78 9 1285
2020 Financial Management Advisory Services Directorate (FMASD) 31 48 13 5 2 2 0 80 7 146

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Canada Revenue Agency 40 35 12 6 3 3 1 78 10 30383
2020 Branches 41 34 12 6 3 3 2 78 10 9424
2020 Finance & Administration Branch 42 35 12 6 3 2 1 78 9 1287
2020 Financial Management Advisory Services Directorate (FMASD) 35 39 12 8 2 3 1 77 10 147

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Canada Revenue Agency 46 36 12 4 2 1 0 82 6 30335
2020 Branches 46 35 12 3 2 1 0 83 5 9422
2020 Finance & Administration Branch 48 36 10 4 2 1 0 84 5 1291
2020 Financial Management Advisory Services Directorate (FMASD) 44 44 8 2 1 1 0 89 3 147

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Canada Revenue Agency 29 27 17 11 7 7 2 62 20 30390
2020 Branches 29 27 17 10 7 8 3 62 19 9438
2020 Finance & Administration Branch 29 27 18 11 7 7 2 61 19 1290
2020 Financial Management Advisory Services Directorate (FMASD) 22 27 17 11 7 13 3 59 21 147

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Canada Revenue Agency 33 34 15 9 6 2 0 69 16 30375
2020 Branches 37 36 13 8 5 2 0 74 13 9433
2020 Finance & Administration Branch 41 34 13 7 3 2 0 76 10 1292
2020 Financial Management Advisory Services Directorate (FMASD) 37 39 15 7 2 0 0 76 9 148

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Canada Revenue Agency 30 30 15 12 9 2 2 63 22 30456
2020 Branches 34 31 13 10 8 2 2 67 19 9458
2020 Finance & Administration Branch 35 29 14 12 7 1 2 66 19 1294
2020 Financial Management Advisory Services Directorate (FMASD) 30 41 14 9 3 1 2 73 13 148

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Canada Revenue Agency 55 21 11 4 3 1 4 81 7 30487
2020 Branches 57 21 11 4 2 0 4 82 7 9456
2020 Finance & Administration Branch 60 21 9 4 2 1 3 84 6 1293
2020 Financial Management Advisory Services Directorate (FMASD) 55 20 14 3 5 1 2 78 8 148

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Canada Revenue Agency 51 24 13 5 3 1 4 79 8 30434
2020 Branches 56 23 11 4 2 1 3 83 6 9445
2020 Finance & Administration Branch 58 23 10 4 1 1 3 85 5 1292
2020 Financial Management Advisory Services Directorate (FMASD) 48 25 13 4 4 3 3 78 8 147

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Canada Revenue Agency 75 9 4 2 2 4 4 91 5 30348
2020 Branches 78 8 4 2 2 3 4 92 4 9411
2020 Finance & Administration Branch 80 8 3 2 2 2 3 93 4 1286
2020 Financial Management Advisory Services Directorate (FMASD) 77 6 4 3 1 3 5 91 4 146

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Canada Revenue Agency 73 10 4 1 1 2 7 92 3 30374
2020 Branches 77 10 4 1 1 1 7 94 2 9432
2020 Finance & Administration Branch 79 9 3 1 1 1 5 95 2 1289
2020 Financial Management Advisory Services Directorate (FMASD) 74 11 4 0 2 5 5 93 2 148

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Canada Revenue Agency 26 40 18 8 3 5 1 69 12 30395
2020 Branches 32 42 14 6 2 3 0 77 8 9438
2020 Finance & Administration Branch 34 42 14 5 2 3 0 79 7 1290
2020 Financial Management Advisory Services Directorate (FMASD) 31 42 15 2 3 6 1 79 5 146

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Canada Revenue Agency 44 37 10 5 2 2 0 82 7 30273
2020 Branches 48 36 9 4 2 1 0 85 6 9393
2020 Finance & Administration Branch 49 35 9 4 1 1 0 86 5 1290
2020 Financial Management Advisory Services Directorate (FMASD) 42 43 6 5 2 2 0 87 7 147

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Canada Revenue Agency 50 33 10 3 2 3 0 85 4 30357
2020 Branches 51 32 9 3 2 3 0 86 5 9426
2020 Finance & Administration Branch 53 32 9 3 1 2 0 86 4 1288
2020 Financial Management Advisory Services Directorate (FMASD) 48 38 6 4 1 2 1 88 5 146

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Canada Revenue Agency 48 31 12 3 2 4 1 83 5 30401
2020 Branches 48 31 12 3 2 5 1 83 5 9439
2020 Finance & Administration Branch 50 31 11 3 1 4 1 84 4 1290
2020 Financial Management Advisory Services Directorate (FMASD) 44 33 10 4 2 5 2 83 6 147

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Canada Revenue Agency 47 29 10 5 3 4 2 81 8 30329
2020 Branches 49 28 9 4 3 4 2 83 8 9419
2020 Finance & Administration Branch 51 28 9 6 2 3 3 83 8 1286
2020 Financial Management Advisory Services Directorate (FMASD) 41 32 10 6 3 5 2 79 10 146

Question 49. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Canada Revenue Agency 58 31 6 3 2 0 0 89 4 30364
2020 Branches 62 28 6 2 1 0 0 90 4 9425
2020 Finance & Administration Branch 63 28 6 2 1 0 0 91 3 1285
2020 Financial Management Advisory Services Directorate (FMASD) 57 36 5 1 1 1 0 93 2 146

Question 50. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Canada Revenue Agency 53 31 10 4 2 0 0 84 6 30307
2020 Branches 57 29 8 3 2 0 0 87 5 9402
2020 Finance & Administration Branch 60 28 7 2 2 1 0 89 4 1284
2020 Financial Management Advisory Services Directorate (FMASD) 60 32 5 2 1 1 0 92 3 147

Question 51. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Canada Revenue Agency 50 34 10 4 2 0 0 84 7 30170
2020 Branches 55 31 9 4 2 0 0 86 5 9362
2020 Finance & Administration Branch 58 30 7 3 2 0 0 89 4 1277
2020 Financial Management Advisory Services Directorate (FMASD) 59 32 3 3 1 1 0 93 4 145

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Canada Revenue Agency 42 26 16 8 4 3 0 71 13 30403
2020 Branches 50 25 13 6 3 3 0 77 9 9438
2020 Finance & Administration Branch 52 25 13 4 3 3 0 80 7 1291
2020 Financial Management Advisory Services Directorate (FMASD) 48 31 12 4 3 3 0 81 7 147
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Public Service 24 41 35 188494
2020 Canada Revenue Agency 20 45 34 30515
2020 Branches 23 44 34 9472
2020 Finance & Administration Branch 22 43 35 1295
2020 Financial Management Advisory Services Directorate (FMASD) 30 38 32 148

Question 54. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Canada Revenue Agency 25 49 16 3 3 4 6202
2020 Branches 26 49 14 3 4 5 2183
2020 Finance & Administration Branch 25 49 13 2 6 5 282
2020 Financial Management Advisory Services Directorate (FMASD) 11 58 18 2 7 4 44
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 188242
2020 Canada Revenue Agency 8 92 30474
2020 Branches 7 93 9459
2020 Finance & Administration Branch 8 92 1292
2020 Financial Management Advisory Services Directorate (FMASD) 9 91 147

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 18665
2020 Canada Revenue Agency 45 55 2455
2020 Branches 46 54 721
2020 Finance & Administration Branch 37 63 105
2020 Financial Management Advisory Services Directorate (FMASD) 46 54 13

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 62 38 18665
2020 Canada Revenue Agency 62 38 2455
2020 Branches 61 39 721
2020 Finance & Administration Branch 68 32 105
2020 Financial Management Advisory Services Directorate (FMASD) 62 38 13

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2020 Canada Revenue Agency 6 94 2455
2020 Branches 6 94 721
2020 Finance & Administration Branch 5 95 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 18665
2020 Finance & Administration Branch 0 100 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 18665
2020 Canada Revenue Agency 5 95 2455
2020 Branches 7 93 721
2020 Finance & Administration Branch 5 95 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2020 Canada Revenue Agency 11 89 2455
2020 Branches 3 97 721
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 56g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 18665
2020 Canada Revenue Agency 5 95 2455
2020 Branches 4 96 721
2020 Finance & Administration Branch 5 95 105

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 18664
2020 Canada Revenue Agency 36 64 2454
2020 Branches 37 63 720
2020 Finance & Administration Branch 31 69 105

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 41 59 18664
2020 Canada Revenue Agency 38 62 2454
2020 Branches 41 59 720
2020 Finance & Administration Branch 42 58 105

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 47 53 18664
2020 Canada Revenue Agency 41 59 2454
2020 Branches 48 52 720
2020 Finance & Administration Branch 49 51 105
2020 Financial Management Advisory Services Directorate (FMASD) 46 54 13

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 43 57 18664
2020 Canada Revenue Agency 42 58 2454
2020 Branches 44 56 720
2020 Finance & Administration Branch 44 56 105
2020 Financial Management Advisory Services Directorate (FMASD) 61 39 13

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 33 67 18664
2020 Canada Revenue Agency 27 73 2454
2020 Branches 32 68 720
2020 Finance & Administration Branch 33 67 105
2020 Financial Management Advisory Services Directorate (FMASD) 38 62 13

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 54 46 18664
2020 Canada Revenue Agency 52 48 2454
2020 Branches 50 50 720
2020 Finance & Administration Branch 47 53 105
2020 Financial Management Advisory Services Directorate (FMASD) 38 62 13

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 38 62 18664
2020 Canada Revenue Agency 34 66 2454
2020 Branches 34 66 720
2020 Finance & Administration Branch 40 60 105

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 18664
2020 Canada Revenue Agency 1 99 2454
2020 Finance & Administration Branch 0 100 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18664
2020 Canada Revenue Agency 6 94 2454
2020 Branches 5 95 720
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18664
2020 Canada Revenue Agency 11 89 2454
2020 Branches 10 90 720
2020 Finance & Administration Branch 9 91 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 52 48 18664
2020 Canada Revenue Agency 50 50 2454
2020 Branches 51 49 720
2020 Finance & Administration Branch 43 57 105
2020 Financial Management Advisory Services Directorate (FMASD) 54 46 13

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 25 75 18664
2020 Canada Revenue Agency 21 79 2454
2020 Branches 18 82 720
2020 Finance & Administration Branch 15 85 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 18664
2020 Canada Revenue Agency 14 86 2454
2020 Branches 12 88 720
2020 Finance & Administration Branch 16 84 105

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 51 49 18666
2020 Canada Revenue Agency 46 54 2455
2020 Branches 50 50 721
2020 Finance & Administration Branch 49 51 105
2020 Financial Management Advisory Services Directorate (FMASD) 46 54 13

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2020 Canada Revenue Agency 25 75 2455
2020 Branches 26 74 721
2020 Finance & Administration Branch 21 79 105

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 18666
2020 Canada Revenue Agency 4 96 2455
2020 Branches 6 94 721
2020 Finance & Administration Branch 8 92 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 18666
2020 Canada Revenue Agency 23 77 2455
2020 Branches 15 85 721
2020 Finance & Administration Branch 13 87 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2020 Canada Revenue Agency 9 91 2455
2020 Branches 8 92 721
2020 Finance & Administration Branch 11 89 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18666
2020 Canada Revenue Agency 6 94 2455
2020 Branches 5 95 721
2020 Finance & Administration Branch 8 92 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18666
2020 Canada Revenue Agency 11 89 2455
2020 Branches 10 90 721
2020 Finance & Administration Branch 7 93 105
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2020 Canada Revenue Agency 9 91 2455
2020 Branches 9 91 721
2020 Finance & Administration Branch 9 91 105

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2020 Canada Revenue Agency 29 71 2455
2020 Branches 28 72 721
2020 Finance & Administration Branch 34 66 105

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 17329
2020 Canada Revenue Agency 13 87 2295
2020 Branches 12 88 685
2020 Finance & Administration Branch 9 91 97
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 17329
2020 Canada Revenue Agency 18 82 2295
2020 Branches 17 83 685
2020 Finance & Administration Branch 13 87 97

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2020 Canada Revenue Agency 9 91 2295
2020 Branches 8 92 685
2020 Finance & Administration Branch 6 94 97

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 17329
2020 Canada Revenue Agency 7 93 2295
2020 Branches 7 93 685
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2020 Canada Revenue Agency 9 91 2295
2020 Branches 10 90 685
2020 Finance & Administration Branch 16 84 97

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 17329
2020 Canada Revenue Agency 9 91 2295
2020 Branches 10 90 685
2020 Finance & Administration Branch 7 93 97

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2020 Canada Revenue Agency 9 91 2295
2020 Branches 17 83 685
2020 Finance & Administration Branch 8 92 97

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 17329
2020 Canada Revenue Agency 12 88 2295
2020 Branches 11 89 685
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2020 Canada Revenue Agency 14 86 2295
2020 Branches 15 85 685
2020 Finance & Administration Branch 11 89 97

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 32 68 17329
2020 Canada Revenue Agency 28 72 2295
2020 Branches 30 70 685
2020 Finance & Administration Branch 17 83 97

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2020 Canada Revenue Agency 9 91 2295
2020 Branches 9 91 685
2020 Finance & Administration Branch 6 94 97

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 49 51 17329
2020 Canada Revenue Agency 45 55 2295
2020 Branches 46 54 685
2020 Finance & Administration Branch 43 57 97

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 17329
2020 Canada Revenue Agency 2 98 2295
2020 Branches 1 99 685
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 57 43 17329
2020 Canada Revenue Agency 53 47 2295
2020 Branches 56 44 685
2020 Finance & Administration Branch 50 50 97
2020 Financial Management Advisory Services Directorate (FMASD) 54 46 13

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 17329
2020 Canada Revenue Agency 4 96 2295
2020 Branches 3 97 685
2020 Finance & Administration Branch 5 95 97
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 13

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2020 Canada Revenue Agency 14 86 2295
2020 Branches 11 89 685
2020 Finance & Administration Branch 15 85 97

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Canada Revenue Agency 27 18 15 4 3 25 7 66 11 30424
2020 Branches 26 18 15 4 3 26 8 66 12 9449
2020 Finance & Administration Branch 27 21 14 5 3 24 7 69 12 1292
2020 Financial Management Advisory Services Directorate (FMASD) 20 20 18 2 3 28 9 63 7 148

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Canada Revenue Agency 46 30 12 4 2 6 1 81 6 30419
2020 Branches 45 29 12 3 2 7 1 81 6 9439
2020 Finance & Administration Branch 47 30 12 3 2 5 1 82 5 1287
2020 Financial Management Advisory Services Directorate (FMASD) 42 30 17 1 2 7 1 78 4 148
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 188014
2020 Canada Revenue Agency 6 94 30435
2020 Branches 5 95 9450
2020 Finance & Administration Branch 6 94 1288
2020 Financial Management Advisory Services Directorate (FMASD) 7 93 147

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 36 64 12247
2020 Canada Revenue Agency 30 70 1751
2020 Branches 36 64 496
2020 Finance & Administration Branch 26 74 74

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 77 23 12247
2020 Canada Revenue Agency 76 24 1751
2020 Branches 76 24 496
2020 Finance & Administration Branch 80 20 74

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2020 Canada Revenue Agency 3 97 1751
2020 Branches 4 96 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 12247
2020 Finance & Administration Branch 0 100 74
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2020 Canada Revenue Agency 6 94 1751
2020 Branches 8 92 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2020 Canada Revenue Agency 9 91 1751
2020 Branches 3 97 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2020 Canada Revenue Agency 10 90 1751
2020 Branches 9 91 496
2020 Finance & Administration Branch 11 89 74

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 28 72 12245
2020 Canada Revenue Agency 31 69 1750
2020 Branches 30 70 496
2020 Finance & Administration Branch 26 74 74

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 12245
2020 Canada Revenue Agency 21 79 1750
2020 Branches 21 79 496
2020 Finance & Administration Branch 18 82 74

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12245
2020 Canada Revenue Agency 22 78 1750
2020 Branches 19 81 496
2020 Finance & Administration Branch 16 84 74

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12245
2020 Canada Revenue Agency 5 95 1750
2020 Branches 5 95 496

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 26 74 12245
2020 Canada Revenue Agency 24 76 1750
2020 Branches 22 78 496
2020 Finance & Administration Branch 19 81 74

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 12245
2020 Canada Revenue Agency 22 78 1750
2020 Branches 25 75 496
2020 Finance & Administration Branch 31 69 74

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 12245
2020 Canada Revenue Agency 4 96 1750
2020 Branches 4 96 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 12245
2020 Canada Revenue Agency 1 99 1750
2020 Branches 1 99 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12245
2020 Canada Revenue Agency 6 94 1750
2020 Branches 5 95 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2020 Canada Revenue Agency 15 85 1750
2020 Branches 14 86 496
2020 Finance & Administration Branch 15 85 74

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 1 99 12245
2020 Canada Revenue Agency 1 99 1750
2020 Finance & Administration Branch 0 100 74
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 12245
2020 Canada Revenue Agency 17 83 1750
2020 Branches 16 84 496
2020 Finance & Administration Branch 21 79 74

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 0 100 12245
2020 Canada Revenue Agency 0 100 1750
2020 Branches 0 100 496
2020 Finance & Administration Branch 0 100 74
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2020 Canada Revenue Agency 17 83 1750
2020 Branches 18 82 496
2020 Finance & Administration Branch 15 85 74

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 30 70 12247
2020 Canada Revenue Agency 28 72 1751
2020 Branches 28 72 496
2020 Finance & Administration Branch 31 69 74

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 12247
2020 Canada Revenue Agency 14 86 1751
2020 Branches 15 85 496
2020 Finance & Administration Branch 18 82 74
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2020 Canada Revenue Agency 3 97 1751
2020 Branches 5 95 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12247
2020 Canada Revenue Agency 20 80 1751
2020 Branches 14 86 496
2020 Finance & Administration Branch 12 88 74
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2020 Canada Revenue Agency 5 95 1751
2020 Branches 5 95 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12247
2020 Canada Revenue Agency 7 93 1751
2020 Branches 5 95 496
2020 Finance & Administration Branch 10 90 74
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2020 Canada Revenue Agency 8 92 1751
2020 Branches 7 93 496
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2020 Canada Revenue Agency 7 93 1751
2020 Branches 8 92 496
2020 Finance & Administration Branch 10 90 74

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 12247
2020 Canada Revenue Agency 49 51 1751
2020 Branches 52 48 496
2020 Finance & Administration Branch 48 52 74

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 11497
2020 Canada Revenue Agency 6 94 1634
2020 Branches 6 94 470
2020 Finance & Administration Branch 7 93 67
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 15 85 11497
2020 Canada Revenue Agency 13 87 1634
2020 Branches 14 86 470
2020 Finance & Administration Branch 10 90 67

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2020 Canada Revenue Agency 3 97 1634
2020 Branches 4 96 470
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2020 Canada Revenue Agency 2 98 1634
2020 Branches 2 98 470
2020 Finance & Administration Branch 0 100 67
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2020 Canada Revenue Agency 3 97 1634
2020 Branches 3 97 470
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2020 Canada Revenue Agency 5 95 1634
2020 Branches 6 94 470
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 11497
2020 Canada Revenue Agency 8 92 1634
2020 Branches 16 84 470
2020 Finance & Administration Branch 9 91 67
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 11497
2020 Canada Revenue Agency 12 88 1634
2020 Branches 10 90 470
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 11497
2020 Canada Revenue Agency 12 88 1634
2020 Branches 10 90 470
2020 Finance & Administration Branch 8 92 67
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 28 72 11497
2020 Canada Revenue Agency 26 74 1634
2020 Branches 26 74 470
2020 Finance & Administration Branch 27 73 67
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 11497
2020 Canada Revenue Agency 8 92 1634
2020 Branches 9 91 470
2020 Finance & Administration Branch 10 90 67

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 46 54 11497
2020 Canada Revenue Agency 44 56 1634
2020 Branches 42 58 470
2020 Finance & Administration Branch 41 59 67

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 11497
2020 Canada Revenue Agency 2 98 1634
2020 Branches 2 98 470
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 63 37 11497
2020 Canada Revenue Agency 60 40 1634
2020 Branches 62 38 470
2020 Finance & Administration Branch 61 39 67
2020 Financial Management Advisory Services Directorate (FMASD) 50 50 10

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2020 Canada Revenue Agency 4 96 1634
2020 Branches 3 97 470
2020 Financial Management Advisory Services Directorate (FMASD) 0 100 10

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 11497
2020 Canada Revenue Agency 12 88 1634
2020 Branches 13 87 470
2020 Finance & Administration Branch 16 84 67

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 22 17 18 4 4 29 6 60 12 187795
2020 Canada Revenue Agency 28 18 16 3 2 27 6 69 8 30401
2020 Branches 27 18 15 3 2 29 6 69 7 9434
2020 Finance & Administration Branch 29 20 15 3 2 24 7 71 7 1288
2020 Financial Management Advisory Services Directorate (FMASD) 19 23 17 0 3 27 12 68 4 147

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 30 16 4 3 9 1 73 9 187913
2020 Canada Revenue Agency 46 30 12 3 2 6 1 82 5 30424
2020 Branches 46 29 12 3 2 7 1 82 5 9450
2020 Finance & Administration Branch 47 30 11 3 2 6 1 83 5 1292
2020 Financial Management Advisory Services Directorate (FMASD) 40 31 15 1 3 9 2 79 4 148

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 2 6 21 17 39 12 1 10 66 3416
2020 Canada Revenue Agency 3 9 24 17 33 13 0 15 57 550
2020 Branches 1 6 25 20 35 13 0 8 63 150
2020 Finance & Administration Branch 0 11 32 26 27 5 0 11 56 19
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 25 18 11 11 0 1 60 22 188246
2020 Canada Revenue Agency 41 23 15 9 10 0 2 65 19 30478
2020 Branches 46 21 14 8 8 0 2 68 17 9452
2020 Finance & Administration Branch 38 23 17 11 9 0 2 62 20 1293
2020 Financial Management Advisory Services Directorate (FMASD) 41 24 10 11 13 1 2 66 24 148

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 28 19 10 9 0 1 62 19 187765
2020 Canada Revenue Agency 41 29 17 7 5 0 1 71 12 30401
2020 Branches 48 28 14 6 3 0 1 77 9 9426
2020 Finance & Administration Branch 46 29 15 6 4 0 1 75 10 1288
2020 Financial Management Advisory Services Directorate (FMASD) 38 36 14 6 5 0 1 75 11 147

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 21 27 25 15 11 0 1 48 26 188096
2020 Canada Revenue Agency 26 29 24 12 7 0 1 55 20 30442
2020 Branches 23 28 25 13 9 0 0 52 22 9441
2020 Finance & Administration Branch 28 30 23 12 6 0 0 59 18 1291
2020 Financial Management Advisory Services Directorate (FMASD) 13 28 28 20 11 1 0 41 31 148

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 31 29 20 11 7 0 2 61 18 187628
2020 Canada Revenue Agency 37 29 18 9 5 1 3 68 14 30371
2020 Branches 30 30 20 11 7 0 1 62 18 9428
2020 Finance & Administration Branch 36 30 18 10 6 0 1 67 16 1292
2020 Financial Management Advisory Services Directorate (FMASD) 15 28 26 12 18 1 0 43 31 148

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 24 21 14 12 1 1 52 26 187371
2020 Canada Revenue Agency 39 25 17 9 6 2 3 67 16 30314
2020 Branches 31 27 21 11 8 1 1 59 20 9415
2020 Finance & Administration Branch 38 27 18 9 6 1 1 66 15 1292
2020 Financial Management Advisory Services Directorate (FMASD) 23 27 23 11 12 3 1 52 24 148

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 23 13 7 5 0 4 74 13 187251
2020 Canada Revenue Agency 61 17 8 3 2 1 7 85 6 30308
2020 Branches 52 23 11 6 4 0 4 78 11 9409
2020 Finance & Administration Branch 57 20 10 5 3 0 5 81 8 1285
2020 Financial Management Advisory Services Directorate (FMASD) 37 27 18 8 7 1 2 66 15 148

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 30 27 21 12 10 0 1 58 21 187793
2020 Canada Revenue Agency 36 28 19 9 7 0 1 65 16 30394
2020 Branches 34 28 19 10 7 0 1 63 17 9439
2020 Finance & Administration Branch 39 28 17 10 5 0 1 67 15 1295
2020 Financial Management Advisory Services Directorate (FMASD) 27 24 22 15 11 1 0 52 26 148

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 23 18 10 9 0 6 60 21 187713
2020 Canada Revenue Agency 35 24 18 9 8 0 5 62 18 30344
2020 Branches 36 24 18 9 7 0 7 64 17 9404
2020 Finance & Administration Branch 36 25 18 9 7 0 5 65 17 1286
2020 Financial Management Advisory Services Directorate (FMASD) 28 25 18 11 11 1 6 57 23 147

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 33 19 8 5 1 1 68 13 187500
2020 Canada Revenue Agency 38 32 17 6 3 1 2 73 9 30300
2020 Branches 40 34 16 6 2 1 1 76 8 9402
2020 Finance & Administration Branch 42 34 15 5 2 1 1 78 7 1288
2020 Financial Management Advisory Services Directorate (FMASD) 36 40 17 3 2 1 1 78 5 148

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 26 32 22 12 7 1 1 59 19 187397
2020 Canada Revenue Agency 29 32 21 10 5 1 1 62 16 30298
2020 Branches 30 35 20 10 5 1 1 65 15 9387
2020 Finance & Administration Branch 34 35 18 8 3 1 1 70 12 1286
2020 Financial Management Advisory Services Directorate (FMASD) 24 36 23 13 3 1 1 60 16 148

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 31 19 10 6 0 1 65 16 187439
2020 Canada Revenue Agency 39 31 16 8 4 1 1 71 12 30307
2020 Branches 40 32 16 8 4 0 1 73 12 9394
2020 Finance & Administration Branch 44 31 15 6 3 0 1 76 9 1284
2020 Financial Management Advisory Services Directorate (FMASD) 30 41 17 8 2 1 1 72 10 148

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 26 14 8 6 1 1 72 14 187021
2020 Canada Revenue Agency 49 26 13 6 4 1 1 76 11 30223
2020 Branches 55 24 10 5 4 0 1 81 9 9380
2020 Finance & Administration Branch 54 27 11 4 3 0 1 82 7 1282
2020 Financial Management Advisory Services Directorate (FMASD) 43 40 9 4 3 1 1 85 7 148

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 30 30 21 11 6 0 1 61 17 187621
2020 Canada Revenue Agency 30 31 22 11 6 0 1 61 17 30353
2020 Branches 34 32 20 9 4 0 1 67 13 9418
2020 Finance & Administration Branch 38 32 18 8 3 0 0 70 11 1287
2020 Financial Management Advisory Services Directorate (FMASD) 33 32 21 10 3 1 0 66 13 148

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 28 31 22 12 8 0 1 59 19 187551
2020 Canada Revenue Agency 25 31 22 12 8 0 1 57 21 30328
2020 Branches 32 34 20 9 5 0 1 66 14 9405
2020 Finance & Administration Branch 33 33 19 9 5 0 1 67 14 1285
2020 Financial Management Advisory Services Directorate (FMASD) 21 36 20 14 5 1 2 59 20 147

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 28 14 5 3 0 1 77 9 186877
2020 Canada Revenue Agency 53 27 12 4 2 0 1 81 7 30209
2020 Branches 54 28 11 4 2 0 1 83 6 9377
2020 Finance & Administration Branch 56 28 11 3 2 0 0 84 5 1278
2020 Financial Management Advisory Services Directorate (FMASD) 46 30 13 4 6 1 0 77 10 146

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 35 20 8 4 0 0 68 13 187065
2020 Canada Revenue Agency 35 35 19 7 4 0 0 70 11 30249
2020 Branches 36 36 18 7 3 0 0 72 10 9382
2020 Finance & Administration Branch 43 35 14 5 3 0 0 78 8 1282
2020 Financial Management Advisory Services Directorate (FMASD) 28 39 18 5 9 1 0 68 14 143

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 68 17 7 2 2 1 4 89 4 186977
2020 Canada Revenue Agency 68 17 6 2 2 1 5 89 4 30234
2020 Branches 71 16 5 2 1 0 4 92 3 9385
2020 Finance & Administration Branch 73 16 5 1 1 1 4 93 2 1280
2020 Financial Management Advisory Services Directorate (FMASD) 65 20 5 1 3 2 3 89 5 146

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 76 10 5 3 3 1 3 89 6 186882
2020 Canada Revenue Agency 79 9 4 2 2 1 3 91 4 30257
2020 Branches 81 8 4 2 2 1 3 92 4 9386
2020 Finance & Administration Branch 79 9 4 2 2 1 3 92 4 1278
2020 Financial Management Advisory Services Directorate (FMASD) 71 15 5 0 2 3 3 93 2 146

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 67 20 7 3 2 0 2 89 4 186557
2020 Canada Revenue Agency 74 16 5 2 1 0 2 92 3 30151
2020 Branches 71 18 6 2 1 0 2 91 4 9358
2020 Finance & Administration Branch 71 18 5 3 1 0 2 91 4 1278
2020 Financial Management Advisory Services Directorate (FMASD) 66 22 5 3 2 1 2 90 5 146

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 66 16 8 4 4 0 1 84 9 186974
2020 Canada Revenue Agency 70 15 6 3 3 1 2 87 6 30235
2020 Branches 72 14 6 3 3 0 2 88 6 9387
2020 Finance & Administration Branch 69 17 6 3 3 0 2 88 6 1282
2020 Financial Management Advisory Services Directorate (FMASD) 63 24 7 0 3 1 2 90 3 146

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 61 11 4 2 1 0 21 91 3 187272
2020 Canada Revenue Agency 61 8 3 1 1 0 24 93 3 30289
2020 Branches 63 10 4 1 1 0 20 93 3 9399
2020 Finance & Administration Branch 61 11 4 1 1 0 21 92 2 1286
2020 Financial Management Advisory Services Directorate (FMASD) 56 18 3 1 1 1 21 95 2 146

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 68 18 7 2 1 0 3 89 4 187971
2020 Canada Revenue Agency 65 18 8 3 1 1 4 88 4 30437
2020 Branches 74 14 4 1 1 0 5 93 2 9445
2020 Finance & Administration Branch 75 15 5 1 1 1 4 93 2 1294
2020 Financial Management Advisory Services Directorate (FMASD) 74 15 3 0 1 1 7 96 1 147

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 68 16 7 4 4 0 2 86 8 188032
2020 Canada Revenue Agency 63 16 8 5 6 0 2 81 11 30463
2020 Branches 74 14 5 2 2 0 2 90 5 9452
2020 Finance & Administration Branch 68 16 7 3 4 1 2 86 7 1294
2020 Financial Management Advisory Services Directorate (FMASD) 70 15 8 1 1 1 3 89 3 148

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 30 15 5 3 0 1 77 8 188018
2020 Canada Revenue Agency 44 30 16 5 3 0 1 75 9 30444
2020 Branches 46 30 15 5 2 0 1 78 8 9453
2020 Finance & Administration Branch 46 31 13 5 2 1 1 78 8 1295
2020 Financial Management Advisory Services Directorate (FMASD) 46 28 17 4 3 1 1 76 7 148

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 40 22 7 4 0 0 67 11 188168
2020 Canada Revenue Agency 30 40 20 6 3 0 0 70 10 30468
2020 Branches 35 40 18 4 2 0 0 76 6 9462
2020 Finance & Administration Branch 32 42 19 4 2 0 0 75 7 1293
2020 Financial Management Advisory Services Directorate (FMASD) 25 48 20 2 3 1 1 75 5 148

Question 72. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 14 33 34 13 5 0 0 48 18 188144
2020 Canada Revenue Agency 18 35 33 10 3 0 0 53 14 30446
2020 Branches 19 36 31 10 3 0 0 55 13 9451
2020 Finance & Administration Branch 21 37 31 9 2 0 0 58 11 1293
2020 Financial Management Advisory Services Directorate (FMASD) 14 39 31 14 1 1 0 53 16 148

Question 73. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 11 20 38 21 9 0 0 31 31 187534
2020 Canada Revenue Agency 9 18 41 23 9 0 0 32 28 30313
2020 Branches 8 17 39 24 11 0 0 35 26 9407
2020 Finance & Administration Branch 6 17 40 24 13 0 0 37 23 1288
2020 Financial Management Advisory Services Directorate (FMASD) 9 19 47 18 7 1 0 25 28 148

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 40 39 11 5 3 1 0 81 8 187949
2020 Canada Revenue Agency 46 38 9 4 1 1 0 86 5 30430
2020 Branches 46 38 9 4 1 1 0 85 5 9438
2020 Finance & Administration Branch 48 38 9 3 1 1 0 86 5 1291
2020 Financial Management Advisory Services Directorate (FMASD) 43 38 14 2 2 1 0 82 4 147

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 32 14 10 6 3 0 70 16 187564
2020 Canada Revenue Agency 41 33 13 7 3 4 0 77 10 30348
2020 Branches 41 34 13 7 3 3 0 77 10 9424
2020 Finance & Administration Branch 44 32 12 6 3 3 0 79 9 1288
2020 Financial Management Advisory Services Directorate (FMASD) 36 35 17 5 3 5 0 74 8 146

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 28 12 11 8 1 1 69 20 187730
2020 Canada Revenue Agency 41 28 12 10 7 2 1 71 17 30372
2020 Branches 44 28 11 9 6 2 1 74 15 9421
2020 Finance & Administration Branch 47 27 10 9 5 1 1 75 15 1289
2020 Financial Management Advisory Services Directorate (FMASD) 41 26 14 11 5 2 2 69 16 148

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 27 13 4 4 3 1 79 8 187225
2020 Canada Revenue Agency 51 26 12 3 2 4 1 82 6 30299
2020 Branches 55 26 11 3 2 3 1 84 5 9407
2020 Finance & Administration Branch 56 26 10 3 2 2 1 85 6 1290
2020 Financial Management Advisory Services Directorate (FMASD) 54 25 10 3 2 3 3 84 6 147

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 33 15 10 7 2 0 68 17 188058
2020 Canada Revenue Agency 39 34 15 6 3 2 0 75 10 30417
2020 Branches 43 34 13 6 3 2 0 78 9 9446
2020 Finance & Administration Branch 45 33 12 6 2 1 0 79 9 1292
2020 Financial Management Advisory Services Directorate (FMASD) 42 33 16 2 3 2 1 78 5 147

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 39 10 8 3 0 0 78 12 188293
2020 Canada Revenue Agency 45 39 8 6 1 0 0 85 7 30482
2020 Branches 46 39 8 5 1 0 0 86 6 9460
2020 Finance & Administration Branch 43 43 8 4 1 0 0 86 5 1294
2020 Financial Management Advisory Services Directorate (FMASD) 35 44 13 5 1 1 1 80 7 148

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 37 12 9 4 1 0 76 13 187495
2020 Canada Revenue Agency 44 37 10 6 2 1 0 82 8 30338
2020 Branches 45 37 11 5 1 1 0 82 7 9414
2020 Finance & Administration Branch 43 39 11 5 1 1 0 82 7 1287
2020 Financial Management Advisory Services Directorate (FMASD) 36 39 16 4 1 3 1 78 5 146

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 37 17 6 3 1 1 74 9 186885
2020 Canada Revenue Agency 41 37 15 4 1 1 1 80 5 30258
2020 Branches 40 36 16 4 1 1 1 78 6 9405
2020 Finance & Administration Branch 40 37 16 4 1 0 1 78 5 1286
2020 Financial Management Advisory Services Directorate (FMASD) 31 38 23 3 2 1 2 71 5 146

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 34 12 4 2 1 1 81 7 187583
2020 Canada Revenue Agency 51 34 10 3 1 1 1 86 4 30343
2020 Branches 52 32 10 3 1 1 1 86 4 9424
2020 Finance & Administration Branch 52 33 9 2 1 1 1 87 3 1285
2020 Financial Management Advisory Services Directorate (FMASD) 45 37 7 3 1 4 1 87 5 146

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 65 18 6 1 1 7 3 92 2 187791
2020 Canada Revenue Agency 67 17 5 1 0 8 3 94 1 30392
2020 Branches 74 16 4 0 0 4 2 95 1 9428
2020 Finance & Administration Branch 70 18 3 1 1 5 3 95 2 1293
2020 Financial Management Advisory Services Directorate (FMASD) 72 19 5 1 1 2 1 94 1 148

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 50 33 9 5 2 2 0 84 7 187455
2020 Canada Revenue Agency 58 30 6 3 1 2 0 90 4 30323
2020 Branches 57 30 7 3 1 2 0 89 4 9404
2020 Finance & Administration Branch 58 29 7 2 1 2 0 89 3 1288
2020 Financial Management Advisory Services Directorate (FMASD) 53 31 10 1 1 3 1 88 2 148

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 50 29 9 7 5 1 0 80 12 187389
2020 Canada Revenue Agency 52 29 8 6 3 1 0 82 9 30330
2020 Branches 57 27 8 5 3 1 0 84 8 9409
2020 Finance & Administration Branch 58 26 7 5 3 1 0 85 8 1284
2020 Financial Management Advisory Services Directorate (FMASD) 53 29 6 5 3 3 1 86 8 146

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 52 28 9 6 4 1 0 81 10 187701
2020 Canada Revenue Agency 60 27 7 3 1 1 0 89 4 30363
2020 Branches 63 25 7 2 1 1 1 90 4 9418
2020 Finance & Administration Branch 62 27 6 3 1 1 0 90 4 1285
2020 Financial Management Advisory Services Directorate (FMASD) 61 28 3 1 2 5 1 94 3 148

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 23 47 13 12 3 1 1 71 15 44705
2020 Canada Revenue Agency 25 47 12 12 3 1 0 73 15 4414
2020 Branches 25 48 11 11 3 1 1 74 14 1788
2020 Finance & Administration Branch 29 46 12 8 3 1 1 76 11 315
2020 Financial Management Advisory Services Directorate (FMASD) 20 55 8 8 8 0 0 75 17 36

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 89 11 44722
2020 Canada Revenue Agency 98 2 4418
2020 Branches 97 3 1790
2020 Finance & Administration Branch 90 10 315
2020 Financial Management Advisory Services Directorate (FMASD) 97 3 36

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 20 35 18 18 8 0 0 56 26 41680
2020 Canada Revenue Agency 22 42 15 15 5 0 0 64 20 4312
2020 Branches 22 39 16 16 6 0 0 61 22 1739
2020 Finance & Administration Branch 23 37 17 17 5 1 0 61 22 283
2020 Financial Management Advisory Services Directorate (FMASD) 14 46 14 17 9 0 0 60 26 35
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 187153
2020 Canada Revenue Agency 9 91 30281
2020 Branches 9 91 9419
2020 Finance & Administration Branch 7 93 1288
2020 Financial Management Advisory Services Directorate (FMASD) 9 91 145

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 187417
2020 Canada Revenue Agency 14 86 30317
2020 Branches 13 87 9430
2020 Finance & Administration Branch 11 89 1291
2020 Financial Management Advisory Services Directorate (FMASD) 9 91 146

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 50 50 24105
2020 Canada Revenue Agency 56 44 4259
2020 Branches 54 46 1230
2020 Finance & Administration Branch 58 42 140
2020 Financial Management Advisory Services Directorate (FMASD) 39 61 13

Question 90. Were any workplace accommodation measures implemented?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 79 21 24104
2020 Canada Revenue Agency 82 18 4259
2020 Branches 82 18 1230
2020 Finance & Administration Branch 84 16 140
2020 Financial Management Advisory Services Directorate (FMASD) 69 31 13

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 33 8 7 3 0 0 82 10 19149
2020 Canada Revenue Agency 50 34 7 7 2 0 0 84 9 3492
2020 Branches 54 33 5 6 2 0 0 87 8 1006
2020 Finance & Administration Branch 55 35 4 3 1 1 0 91 4 117

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 30 9 5 3 2 3 82 8 187986
2020 Canada Revenue Agency 53 28 8 4 2 2 3 86 6 30432
2020 Branches 56 27 7 3 1 2 3 88 5 9459
2020 Finance & Administration Branch 57 26 8 3 1 2 2 87 5 1293
2020 Financial Management Advisory Services Directorate (FMASD) 51 25 13 3 1 4 3 82 4 148
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 29 50 20 1 63 37 188516
2020 Canada Revenue Agency 14 59 25 2 81 19 30518
2020 Branches 13 65 20 1 83 17 9470
2020 Finance & Administration Branch 16 64 19 1 80 20 1295
2020 Financial Management Advisory Services Directorate (FMASD) 17 67 15 1 80 20 148

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 37 63 53712
2020 Canada Revenue Agency 58 42 4289
2020 Branches 55 45 1292
2020 Finance & Administration Branch 50 50 199
2020 Financial Management Advisory Services Directorate (FMASD) 46 54 26

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 11 20 17 20 26 1 4 34 49 53684
2020 Canada Revenue Agency 14 24 19 18 16 2 7 41 38 4300
2020 Branches 16 26 16 18 16 1 7 45 37 1292
2020 Finance & Administration Branch 14 24 19 20 12 2 8 43 36 199
2020 Financial Management Advisory Services Directorate (FMASD) 15 12 23 19 11 4 15 33 38 26

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 16 15 21 36 1 3 24 60 53711
2020 Canada Revenue Agency 10 22 18 21 22 2 5 35 46 4296
2020 Branches 11 24 16 20 23 1 6 37 46 1291
2020 Finance & Administration Branch 9 21 17 22 20 2 9 33 48 199
2020 Financial Management Advisory Services Directorate (FMASD) 4 12 15 15 23 8 23 22 56 26

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 18 12 7 6 2 10 71 15 188101
2020 Canada Revenue Agency 54 17 8 3 2 3 11 84 6 30447
2020 Branches 54 18 9 4 3 2 10 82 8 9452
2020 Finance & Administration Branch 51 19 10 5 4 2 9 79 10 1293
2020 Financial Management Advisory Services Directorate (FMASD) 46 22 10 5 4 3 9 78 10 148
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