2020 Public Service Employee Survey Results for Canada Revenue Agency
Organizational Structure
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Branches
- Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Service, Innovation and Integration Branch
- Appeals Branch
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Assessment & Benefit Services Branch
- Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Digital Services Directorate
- Business Returns Directorate
- Call Centre Services Directorate
- Major Projects and System Integration Directorate
- Individual Returns Directorate
- Benefit Programs Directorate
- Horizontal Integration Directorate
- Audit, Evaluation, and Risk Branch
- Collections & Verification Branch
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Compliance Programs Branch
- Assistant Commissioner's Office / Scientific Research & Experimental Development Directorate/ Issues management and corporate review section/ High Impact Compliance Operations
- Small & Medium Enterprises Directorate
- GST/HST Directorate
- Criminal Investigations Directorate
- International & Large Business Directorate
- Compliance Services Directorate
- High Net Worth Compliance Directorate (HNWCD)
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Finance & Administration Branch
- Assistant Commissioner's Office / Corporate and Management Services Division / Service Enhancement Division
- Atlantic Region, FAB
- Ontario Region, FAB
- Western Region, FAB
- Quebec Region, FAB
- Financial Management Advisory Services Directorate (FMASD)
- Security and Internal Affairs Directorate (SIAD)
- Financial Administration Directorate (FAD)
- Resource Management Directorate (RMD)
- Administration Directorate (AD)
- Real Property & Service Integration Directorate
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Human Resources Branch
- Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Executive Coordinator's Office / Strategic Business Integration Directorate
- National HR Operations Directorate
- Workplace Relations & Compensation Directorate
- Employment Programs Directorate
- Learning and Development Directorate
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Information Technology Branch
- Assistant Commissioner and Chief Information Officer's Office / ACO Internal and Corporate Reporting / Deputy Assistant Commissioner, Corporate Systems and Support's Office/Branch Business Management Division
- Systems Integrity Directorate
- Corporate Enterprise Solutions Directorate
- Client Service Management Directorate
- National Support Services Directorate
- Solutions Architecture and Integration Directorate
- Data and Business Intelligence Directorate
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Business and Enterprise Solutions Directorate
- Director General's Office / Business Suite Assessing Systems Division
- Business Accounting and Infodec Division
- Common Financial, Office and Document Management Services Division
- Enterprise Correspondence Division
- Business Registration and Infrastructure Support Division
- Portals and E-Services Division
- Individual Returns Systems Directorate
- Benefits Systems Directorate
- Compliance Management Directorate
- Debt Management, Regulatory Affairs and Appeals Directorate
- Legislative Policy & Regulatory Affairs Branch
- Public Affairs Branch
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Regions
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Atlantic Region
- Assistant Commissioner's Office / BIQA / Programs
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Newfoundland & Labrador NVCC/TSO
- Director's Office / Program Services / Audit Division - Newfoundland & Labrador NVCC/TSO
- Call Centre Division - Newfoundland & Labrador NVCC/TSO
- Validation Division - Newfoundland & Labrador NVCC/TSO
- Verifications & Collections Division / Revenue Collections Division - Newfoundland & Labrador NVCC/TSO
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Nova Scotia TSO
- Director's Office / Program Services / Criminal Investigations Division - Nova Scotia TSO
- Legislative Policy & Regulatory Affairs and Scientific Research & Experimental Development Division - Nova Scotia TSO
- Appeals Division - Nova Scotia TSO
- Audit Division - Nova Scotia TSO
- Revenue Collections & Taxpayer Services Division - Nova Scotia TSO
- New Brunswick TSO
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Prince Edward Island TC/TSO
- Audit Division - Prince Edward Island TC/TSO
- Revenue Collections Division - Prince Edward Island TC/TSO
- Business Returns Division / Directors Office / Program Services - Prince Edward Island TC/TSO
- Business & Accounting Division - Prince Edward Island TC/TSO
- Rebates, Charities & Imaging Division / Print to Mail - Prince Edward Island TC/TSO
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Ontario Region
- Assistant Commissioner's Office / Regional Programs /Service Renewal / Corporate Secretariat / BIQA
- Ottawa TSO
- East Central Ontario Tax TSO
- Toronto Centre TSO
- Kitchener-Waterloo TSO
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Hamilton-Niagara TSO
- Director's Office / Program Services Division / Legislative Policy & Regulatory Affairs Programs - Hamilton-Niagara TSO
- GST/HST Audit Division - Hamilton-Niagara TSO
- Income Tax Audit Division - Hamilton-Niagara TSO
- Revenue Collections & Client Services - Hamilton-Niagara TSO
- Call Centre - Hamilton-Niagara TSO
- London-Windsor TSO
- Sudbury TC
- Toronto East TSO
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Toronto West-Thunder Bay TSO
- Director's Office / Program Support / Scientific Research & Experimental Development - Toronto West-Thunder Bay TSO
- Criminal Investigations - Toronto West-Thunder Bay TSO
- Income Tax Audit Division - Toronto West-Thunder Bay TSO
- Revenue Collections & Client Services - Toronto West-Thunder Bay TSO
- GST/HST Audit - Toronto West-Thunder Bay TSO
- Toronto North TSO
- North Central Ontario TSO
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Western Region
- Assistant Commissioner's Office / Strategic Initiatives and Special Projects/ AC Admin Support/ Regional Admin Team/ Regional Program Services/ Integration & Implementation / Western Region Programs Office
- BIQA - Western Region (Pacific and Prairie)
- Winnipeg TSO
- Saskatchewan TSO
- Southern Alberta TSO
- Edmonton TSO
- Winnipeg TC
- Southern Interior TSO
- Vancouver TSO
- Vancouver Island & North TSO
- Surrey - National Verification Collections Centre (NVCC)
- Fraser Valley TSO
- Quebec Region
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Atlantic Region