2020 Public Service Employee Survey Results for Statistical Survey Operations by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 37 4 9 4 0 0 83 13 768
2020 Non-shift worker 34 36 6 19 5 0 0 69 24 238

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 82 14 2 1 1 0 0 97 2 764
2020 Non-shift worker 76 18 4 1 1 1 0 94 2 236
2017 Shift worker 79 16 3 1 1 0 0 95 2 737
2017 Non-shift worker 83 13 2 1 0 0 1 96 2 500
2014 Shift worker 77 16 2 2 2 0 1 94 4 607
2014 Non-shift worker 82 13 1 2 1 0 1 96 2 425

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 28 10 8 4 0 1 77 13 768
2020 Non-shift worker 39 33 11 9 6 0 1 73 16 236
2019 Shift worker 38 35 8 11 5 0 3 75 17 548
2019 Non-shift worker 38 33 11 5 2 0 10 79 8 337
2017 Shift worker 32 34 10 13 7 0 3 68 21 739
2017 Non-shift worker 39 26 11 7 6 0 11 74 14 502
2014 Shift worker 36 35 10 11 7 0 2 72 18 608
2014 Non-shift worker 35 27 12 8 5 0 13 70 16 421

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 38 10 12 5 0 0 73 16 764
2020 Non-shift worker 27 38 11 15 8 0 0 65 24 236
2019 Shift worker 36 39 8 14 3 0 0 75 17 551
2019 Non-shift worker 42 40 6 9 2 0 0 82 12 338
2018 Shift worker 36 47 6 8 3 0 0 83 11 613
2018 Non-shift worker 38 44 6 10 2 0 0 81 12 363
2017 Shift worker 34 43 9 10 5 0 0 77 15 737
2017 Non-shift worker 41 41 7 8 2 0 0 83 11 503
2014 Shift worker 33 42 9 11 5 0 0 76 15 609
2014 Non-shift worker 33 47 8 10 3 0 0 79 13 425

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 29 10 9 4 0 1 77 13 765
2020 Non-shift worker 37 36 10 11 5 0 1 73 16 237
2019 Shift worker 39 31 12 12 5 0 0 71 18 553
2019 Non-shift worker 34 38 12 10 5 0 1 72 15 339
2017 Shift worker 35 35 12 11 6 0 0 71 17 736
2017 Non-shift worker 39 37 8 11 4 0 1 76 16 504
2014 Shift worker 36 33 12 11 6 1 1 70 18 609
2014 Non-shift worker 33 39 9 12 5 1 1 73 18 425

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 28 17 9 7 1 1 65 17 769
2020 Non-shift worker 28 29 18 14 9 0 0 58 24 236
2019 Shift worker 31 29 14 14 11 1 0 61 25 553
2019 Non-shift worker 32 34 14 10 7 1 1 68 18 339
2018 Shift worker 25 32 14 13 14 1 1 58 27 615
2018 Non-shift worker 33 30 17 10 8 1 1 64 19 363
2017 Shift worker 27 28 18 13 13 0 1 56 26 738
2017 Non-shift worker 32 32 15 11 8 0 2 66 19 503
2014 Shift worker 28 31 15 13 11 1 1 60 25 606
2014 Non-shift worker 33 33 14 12 7 0 2 66 19 425

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 36 14 7 5 1 0 74 12 773
2020 Non-shift worker 34 35 15 10 5 0 0 70 15 238
2019 Shift worker 30 34 18 9 8 0 0 65 17 553
2019 Non-shift worker 42 37 12 5 3 0 0 79 9 339
2018 Shift worker 25 39 18 10 8 0 0 64 18 615
2018 Non-shift worker 39 36 14 7 5 0 0 75 12 363
2017 Shift worker 25 40 16 11 8 0 0 65 19 739
2017 Non-shift worker 39 41 11 6 4 0 0 80 9 504
2014 Shift worker 24 41 19 9 7 0 0 65 16 607
2014 Non-shift worker 39 44 11 4 2 0 0 83 6 423

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 32 23 11 9 3 1 55 21 772
2020 Non-shift worker 20 34 21 15 8 1 1 55 24 238
2019 Shift worker 21 26 18 17 18 1 0 47 35 553
2019 Non-shift worker 25 32 13 19 10 1 0 58 29 338
2018 Shift worker 16 29 17 19 19 0 0 45 38 615
2018 Non-shift worker 24 30 16 15 13 1 0 55 29 362
2017 Shift worker 16 30 16 19 18 0 0 47 37 738
2017 Non-shift worker 21 40 15 14 10 0 0 61 24 504
2014 Shift worker 20 33 15 16 15 0 0 54 31 608
2014 Non-shift worker 22 39 16 14 9 0 0 60 23 424

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 36 11 13 3 0 0 73 15 762
2020 Non-shift worker 31 44 13 9 3 0 0 76 11 236
2019 Shift worker 35 39 12 10 4 0 0 74 14 551
2019 Non-shift worker 46 33 12 6 2 0 0 80 8 339
2018 Shift worker 32 41 13 10 3 0 1 74 13 612
2018 Non-shift worker 43 40 8 6 3 0 0 83 9 364
2017 Shift worker 34 42 10 9 4 0 0 77 13 737
2017 Non-shift worker 47 40 6 4 1 0 0 88 6 504

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 35 9 5 2 1 0 84 7 769
2020 Non-shift worker 39 42 12 4 2 1 0 83 6 236
2019 Shift worker 45 35 11 6 3 1 0 80 9 551
2019 Non-shift worker 48 34 11 6 1 0 0 82 7 339
2018 Shift worker 41 39 8 7 4 1 0 81 11 613
2018 Non-shift worker 51 31 11 4 3 0 0 82 7 363
2017 Shift worker 41 36 11 7 4 1 0 78 10 737
2017 Non-shift worker 53 34 9 2 1 0 0 88 3 503
2014 Shift worker 39 42 9 6 4 0 0 82 9 609
2014 Non-shift worker 49 38 7 4 1 0 0 87 6 424

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 34 18 13 9 1 0 59 22 771
2020 Non-shift worker 22 31 22 13 10 1 0 54 23 238
2019 Shift worker 21 31 19 14 14 0 0 53 28 553
2019 Non-shift worker 26 35 18 13 7 1 0 61 21 339
2018 Shift worker 16 31 22 14 17 0 0 47 31 614
2018 Non-shift worker 21 37 14 14 15 0 0 58 29 364
2017 Shift worker 17 30 20 17 16 0 0 47 33 739
2017 Non-shift worker 24 38 16 12 9 0 0 62 22 504

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 28 11 4 2 0 0 83 6 761
2020 Non-shift worker 52 32 9 4 3 0 0 84 6 235
2019 Shift worker 47 28 17 4 3 0 0 75 7 552
2019 Non-shift worker 60 29 7 2 2 0 0 89 4 339
2018 Shift worker 41 35 16 4 4 1 0 76 8 615
2018 Non-shift worker 56 29 9 4 2 0 0 85 6 364
2017 Shift worker 46 31 14 6 3 0 0 77 9 737
2017 Non-shift worker 58 31 7 2 2 0 0 89 4 504
2014 Shift worker 55 28 12 3 2 0 0 83 5 609
2014 Non-shift worker 70 23 7 1 0 0 0 92 1 425

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 24 24 20 15 3 1 39 36 770
2020 Non-shift worker 12 26 22 19 17 2 2 40 37 236
2019 Shift worker 14 24 16 21 23 1 1 39 45 552
2019 Non-shift worker 16 28 19 22 14 1 0 44 36 338
2018 Shift worker 8 21 23 19 26 1 1 30 46 613
2018 Non-shift worker 11 29 19 20 19 1 1 41 39 364
2017 Shift worker 10 24 19 21 24 1 2 35 45 737
2017 Non-shift worker 16 31 20 15 16 0 1 48 32 503
2014 Shift worker 11 29 19 21 18 1 2 41 40 609
2014 Non-shift worker 12 35 19 18 15 0 0 48 32 424

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 20 28 16 16 2 2 38 33 771
2020 Non-shift worker 15 29 21 16 16 1 2 46 33 239
2019 Shift worker 14 21 21 19 24 1 1 35 43 552
2019 Non-shift worker 17 26 21 19 13 2 2 44 34 339
2018 Shift worker 10 22 20 23 24 0 2 32 47 615
2018 Non-shift worker 15 27 21 18 19 0 1 42 37 364
2017 Shift worker 12 24 18 21 23 1 2 36 45 735
2017 Non-shift worker 22 28 20 16 13 0 1 51 29 502
2014 Shift worker 14 23 23 19 18 0 2 38 38 609
2014 Non-shift worker 19 30 22 16 11 1 1 50 27 424

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 37 17 10 5 1 0 68 15 764
2020 Non-shift worker 22 39 18 13 6 1 1 62 20 237
2019 Shift worker 22 33 23 11 9 1 0 56 21 553
2019 Non-shift worker 27 38 18 11 5 1 1 66 16 339
2018 Shift worker 20 33 21 16 8 1 0 54 24 614
2018 Non-shift worker 23 36 19 14 7 0 1 59 22 364
2017 Shift worker 18 39 19 12 11 1 0 57 24 731
2017 Non-shift worker 27 39 18 11 5 0 1 67 15 503
2014 Shift worker 23 35 20 13 7 2 1 59 20 608
2014 Non-shift worker 27 39 15 14 5 1 1 66 19 423

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 37 12 6 4 1 0 78 10 772
2020 Non-shift worker 39 35 13 8 5 1 0 74 13 237
2019 Shift worker 36 34 17 8 6 0 0 70 13 552
2019 Non-shift worker 44 37 10 6 2 0 0 82 8 338
2018 Shift worker 30 38 18 8 7 0 0 67 15 614
2018 Non-shift worker 43 37 10 5 5 0 0 80 10 363
2017 Shift worker 30 37 18 7 7 0 0 68 14 735
2017 Non-shift worker 50 34 9 5 3 0 0 83 8 503
2014 Shift worker 34 36 16 8 6 0 0 70 14 608
2014 Non-shift worker 52 36 8 4 1 0 0 88 5 422

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 23 10 2 1 2 4 86 4 769
2020 Non-shift worker 52 23 12 4 1 1 6 81 5 239
2019 Shift worker 53 27 9 2 0 1 7 87 3 552
2019 Non-shift worker 49 26 13 2 1 0 9 83 3 337
2018 Shift worker 56 25 8 2 1 1 7 88 3 615
2018 Non-shift worker 58 23 9 2 0 0 7 88 2 364
2017 Shift worker 57 24 7 2 0 2 9 91 2 737
2017 Non-shift worker 57 25 6 3 1 1 8 90 4 503
2014 Shift worker 54 29 8 1 1 1 6 89 2 608
2014 Non-shift worker 54 26 8 1 1 0 10 89 2 423

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 16 29 21 20 2 4 44 25 768
2020 Non-shift worker 11 22 26 24 11 3 2 37 35 237
2019 Shift worker 6 12 32 26 20 2 2 48 19 552
2019 Non-shift worker 6 10 30 29 19 2 4 51 17 337
2018 Shift worker 8 17 25 23 17 3 7 45 28 610
2018 Non-shift worker 7 12 23 28 24 1 5 54 21 363
2017 Shift worker 6 12 29 23 23 3 5 50 19 737
2017 Non-shift worker 4 10 28 27 24 2 6 55 15 502
2014 Shift worker 7 15 29 23 19 2 5 46 24 607
2014 Non-shift worker 3 11 29 31 24 0 3 56 15 424

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 11 22 23 26 6 4 54 21 766
2020 Non-shift worker 12 14 22 23 20 7 2 48 28 236
2019 Shift worker 6 13 26 26 24 3 1 52 20 548
2019 Non-shift worker 6 14 24 23 27 3 4 53 21 337
2018 Shift worker 12 18 24 17 21 3 5 42 32 612
2018 Non-shift worker 10 18 18 21 26 2 4 51 30 364
2017 Shift worker 10 15 23 20 23 5 5 48 27 734
2017 Non-shift worker 6 10 24 20 30 4 5 55 18 501
2014 Shift worker 11 18 23 19 22 2 5 44 31 606
2014 Non-shift worker 5 11 25 24 29 2 3 56 17 423

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 10 20 19 26 9 10 56 20 766
2020 Non-shift worker 9 13 22 16 22 9 8 47 27 236
2019 Shift worker 6 12 20 24 22 9 7 55 22 548
2019 Non-shift worker 6 12 23 23 20 7 8 51 21 339
2018 Shift worker 10 13 23 17 18 6 12 43 29 609
2018 Non-shift worker 10 18 18 22 21 2 9 49 31 362
2017 Shift worker 8 13 19 18 22 6 14 51 26 733
2017 Non-shift worker 5 11 26 21 22 5 11 51 19 502
2014 Shift worker 9 12 18 21 23 6 11 52 26 606
2014 Non-shift worker 4 15 27 20 22 5 7 48 22 425

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 2 5 16 26 38 4 9 74 8 765
2020 Non-shift worker 4 6 24 28 30 5 3 63 11 235
2019 Shift worker 3 5 16 32 33 4 8 73 9 550
2019 Non-shift worker 4 6 21 35 27 1 6 67 11 339
2018 Shift worker 4 8 22 24 31 2 10 62 13 613
2018 Non-shift worker 4 9 20 30 32 0 4 65 14 363
2017 Shift worker 3 6 16 29 31 4 11 71 10 729
2017 Non-shift worker 3 6 20 31 34 2 6 70 9 502
2014 Shift worker 3 6 21 31 28 2 8 66 11 608
2014 Non-shift worker 2 7 21 37 27 1 4 68 10 425

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 8 17 21 36 5 7 65 16 767
2020 Non-shift worker 5 18 23 18 27 5 5 50 25 237
2019 Shift worker 5 10 19 24 30 4 9 61 17 548
2019 Non-shift worker 4 9 23 28 28 2 6 61 14 337
2018 Shift worker 7 13 22 21 26 3 8 53 22 611
2018 Non-shift worker 7 13 22 22 29 0 7 55 21 363
2017 Shift worker 5 9 18 22 30 4 12 61 17 736
2017 Non-shift worker 5 9 21 24 33 1 7 62 15 501
2014 Shift worker 6 11 24 23 26 2 8 54 19 606
2014 Non-shift worker 4 10 21 27 30 0 7 62 16 424

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 11 17 17 24 20 7 56 21 762
2020 Non-shift worker 4 10 22 21 23 14 5 55 18 238
2019 Shift worker 13 15 21 18 19 9 4 43 33 549
2019 Non-shift worker 7 12 22 20 23 7 9 51 23 336
2018 Shift worker 17 20 22 14 14 6 7 33 42 612
2018 Non-shift worker 10 11 20 19 27 5 7 53 24 364
2017 Shift worker 11 15 21 16 22 7 8 45 30 735
2017 Non-shift worker 6 7 21 23 29 6 8 60 15 501
2014 Shift worker 12 16 19 17 21 7 7 45 32 609
2014 Non-shift worker 4 14 18 18 29 7 9 57 21 423

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 12 25 20 25 7 6 51 20 771
2020 Non-shift worker 7 15 29 19 18 7 5 42 25 235
2019 Shift worker 7 16 28 18 21 6 4 43 26 548
2019 Non-shift worker 4 12 26 24 23 6 5 53 18 338
2018 Shift worker 12 19 25 18 16 3 7 38 35 613
2018 Non-shift worker 10 20 21 18 21 3 7 44 33 364
2017 Shift worker 11 14 26 17 22 4 8 44 27 736
2017 Non-shift worker 5 12 23 22 27 2 8 55 20 502
2014 Shift worker 10 13 27 17 22 5 7 44 26 608
2014 Non-shift worker 5 14 30 19 21 4 7 46 20 424

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 13 29 25 23 1 3 50 19 767
2020 Non-shift worker 9 20 34 18 17 1 1 35 30 239
2019 Shift worker 9 15 31 24 17 2 2 43 25 547
2019 Non-shift worker 6 13 30 26 21 1 2 49 20 339
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 22 22 7 5 14 13 55 16 766
2020 Non-shift worker 16 22 25 9 4 13 11 51 16 238
2019 Shift worker 21 22 18 10 10 13 6 53 25 553
2019 Non-shift worker 26 25 16 9 6 11 8 63 18 335
2018 Shift worker 12 22 23 15 12 10 6 40 33 617
2018 Non-shift worker 13 22 21 15 9 10 10 44 30 364
2017 Shift worker 16 22 20 13 13 10 6 46 31 736
2017 Non-shift worker 23 25 18 10 8 7 10 57 22 505
2014 Shift worker 20 27 20 12 8 8 5 53 23 618
2014 Non-shift worker 24 27 15 10 5 7 13 63 18 426

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 22 13 8 6 9 4 70 16 769
2020 Non-shift worker 37 26 11 9 6 8 3 70 17 235
2019 Shift worker 33 27 9 12 12 4 2 64 26 553
2019 Non-shift worker 43 29 8 7 6 4 3 77 14 336
2018 Shift worker 30 25 12 14 15 3 1 58 30 620
2018 Non-shift worker 30 27 15 9 12 4 2 61 23 364
2017 Shift worker 30 27 14 14 12 3 1 59 27 738
2017 Non-shift worker 39 28 10 10 6 4 3 72 17 505
2014 Shift worker 32 25 16 13 10 3 1 60 24 616
2014 Non-shift worker 41 29 12 7 4 5 3 75 12 423

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 31 9 4 1 3 3 85 6 768
2020 Non-shift worker 50 27 11 4 1 4 3 83 6 238
2019 Shift worker 37 38 9 9 4 0 2 76 14 552
2019 Non-shift worker 48 33 9 5 2 1 2 84 7 339
2018 Shift worker 32 39 11 11 5 1 1 73 16 621
2018 Non-shift worker 38 38 9 6 2 4 3 81 9 366
2017 Shift worker 34 39 11 10 5 1 1 74 15 739
2017 Non-shift worker 43 38 7 5 3 2 2 85 8 505
2014 Shift worker 32 38 15 11 3 1 1 71 14 616
2014 Non-shift worker 46 36 8 4 2 2 2 85 6 424

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 28 24 6 5 8 5 60 12 765
2020 Non-shift worker 26 31 22 6 2 8 5 66 9 237
2019 Shift worker 24 30 21 10 6 5 4 60 17 552
2019 Non-shift worker 33 32 20 4 4 2 5 70 8 339
2018 Shift worker 16 30 27 9 7 7 4 52 17 621
2018 Non-shift worker 23 33 21 8 5 4 5 62 15 366

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 17 15 5 4 15 10 68 12 770
2020 Non-shift worker 38 17 15 3 1 11 14 74 6 237
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 16 23 5 8 6 26 46 20 769
2020 Non-shift worker 18 18 22 8 8 5 21 48 22 237
2019 Shift worker 13 15 19 8 14 5 26 40 33 553
2019 Non-shift worker 21 22 14 6 9 1 27 59 21 337

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 31 16 10 7 4 5 63 19 771
2020 Non-shift worker 35 23 19 13 6 2 1 61 20 239
2019 Shift worker 34 30 14 14 8 1 0 64 22 557
2019 Non-shift worker 39 33 11 11 6 0 0 72 17 339
2018 Shift worker 35 36 11 10 8 0 0 71 18 621
2018 Non-shift worker 39 38 8 8 7 0 0 77 14 367
2017 Shift worker 36 33 11 12 9 0 0 69 20 739
2017 Non-shift worker 47 31 11 8 3 0 0 78 11 505
2014 Shift worker 39 36 11 8 5 0 0 76 13 614
2014 Non-shift worker 50 31 7 7 5 0 0 81 11 425

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 18 25 6 7 11 12 51 17 768
2020 Non-shift worker 23 19 25 10 6 4 12 50 20 238

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 28 17 9 6 4 4 65 17 771
2020 Non-shift worker 33 27 19 10 6 3 1 64 17 239
2019 Shift worker 33 32 13 12 7 2 1 67 19 556
2019 Non-shift worker 42 33 9 12 5 0 0 75 16 338
2018 Shift worker 32 36 12 11 7 1 0 69 18 620
2018 Non-shift worker 40 32 12 10 5 1 1 73 15 367
2017 Shift worker 31 34 13 13 6 1 1 67 20 739
2017 Non-shift worker 45 36 9 7 3 0 0 81 10 504
2014 Shift worker 33 40 11 10 5 1 1 73 16 616
2014 Non-shift worker 50 34 8 6 2 0 0 84 8 426

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 29 71 771
2020 Non-shift worker 34 66 238

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 13 16 5 7 13 26 54 19 761
2020 Non-shift worker 21 17 15 7 5 10 25 60 18 239

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 27 17 9 5 2 1 67 15 772
2020 Non-shift worker 39 32 14 10 4 1 0 72 14 239
2019 Shift worker 37 29 17 11 6 0 0 66 17 558
2019 Non-shift worker 45 28 11 9 5 0 0 74 15 338
2018 Shift worker 35 32 14 12 8 0 0 66 19 621
2018 Non-shift worker 42 30 13 9 6 0 0 72 15 367
2017 Shift worker 30 34 18 10 8 0 0 64 18 738
2017 Non-shift worker 48 29 11 7 3 0 0 78 11 506
2014 Shift worker 38 33 13 7 7 0 0 72 14 615
2014 Non-shift worker 54 26 10 7 4 0 0 80 11 426
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 23 14 6 5 19 2 69 14 770
2020 Non-shift worker 36 16 18 5 5 19 1 65 13 239
2019 Shift worker 28 23 17 13 9 10 1 57 25 554
2019 Non-shift worker 29 28 16 8 4 13 1 67 14 336
2018 Shift worker 19 29 17 12 13 8 1 53 28 612
2018 Non-shift worker 25 26 18 9 7 14 2 60 19 364
2017 Shift worker 25 29 16 12 11 7 1 59 24 738
2017 Non-shift worker 31 28 13 7 6 13 2 70 15 500
2014 Shift worker 24 31 18 10 10 7 1 59 21 604
2014 Non-shift worker 35 25 13 8 3 15 1 72 13 421

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 26 15 10 7 9 1 64 19 769
2020 Non-shift worker 31 29 14 10 7 8 0 66 19 238
2019 Shift worker 26 28 18 14 11 2 0 55 26 555
2019 Non-shift worker 27 34 18 10 7 4 1 64 18 336
2018 Shift worker 21 27 19 17 14 2 0 49 32 614
2018 Non-shift worker 22 31 21 15 9 2 0 55 24 364
2017 Shift worker 24 30 16 15 13 2 1 55 29 736
2017 Non-shift worker 28 32 16 12 8 3 1 62 21 500
2014 Shift worker 23 32 17 14 11 2 1 56 26 605
2014 Non-shift worker 32 31 18 10 5 4 1 66 15 423

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 26 18 11 8 13 2 57 22 768
2020 Non-shift worker 23 23 21 12 11 11 0 51 25 239
2019 Shift worker 17 27 19 18 12 7 0 47 33 555
2019 Non-shift worker 20 30 20 14 8 8 1 55 24 336
2018 Shift worker 14 23 22 20 15 7 0 40 37 614
2018 Non-shift worker 17 28 19 18 10 9 0 49 30 364
2017 Shift worker 16 31 18 15 13 7 0 50 29 736
2017 Non-shift worker 19 32 18 14 6 10 1 57 23 503
2014 Shift worker 15 29 23 16 9 8 0 48 27 611
2014 Non-shift worker 16 37 20 11 5 11 0 59 18 426

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 27 15 13 12 9 0 56 27 769
2020 Non-shift worker 20 26 19 16 13 6 0 48 31 239
2019 Shift worker 15 25 16 20 16 6 0 43 39 554
2019 Non-shift worker 17 33 18 14 12 5 1 53 27 337
2018 Shift worker 13 23 20 21 20 3 0 37 42 613
2018 Non-shift worker 19 27 14 20 14 6 0 48 36 362
2017 Shift worker 14 29 16 18 19 4 0 45 38 738
2017 Non-shift worker 21 30 16 16 10 7 0 55 28 502
2014 Shift worker 14 29 17 21 14 5 0 45 37 611
2014 Non-shift worker 20 34 17 15 6 8 1 59 23 426

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 15 7 3 4 25 3 81 9 771
2020 Non-shift worker 36 10 7 3 6 28 10 74 14 238
2019 Shift worker 39 16 8 6 7 21 3 73 17 554
2019 Non-shift worker 35 11 6 3 4 31 9 78 12 335
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 34 16 9 5 5 1 69 14 767
2020 Non-shift worker 26 35 21 10 4 4 0 63 15 237
2019 Shift worker 24 36 20 11 6 2 0 62 17 558
2019 Non-shift worker 26 36 17 12 7 1 0 64 19 339
2018 Shift worker 19 38 20 13 8 1 0 59 22 620
2018 Non-shift worker 24 36 19 12 8 1 0 61 20 366
2017 Shift worker 23 37 16 15 7 2 1 62 22 736
2017 Non-shift worker 27 40 18 9 4 1 1 68 14 505
2014 Shift worker 24 40 16 11 7 1 0 65 19 619
2014 Non-shift worker 30 42 15 6 5 2 1 74 11 429

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 28 17 12 7 11 1 58 22 763
2020 Non-shift worker 21 27 23 17 8 4 1 50 27 233
2019 Shift worker 14 28 24 18 10 6 0 45 30 556
2019 Non-shift worker 14 30 21 16 9 8 0 48 28 337

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 27 15 9 8 7 4 64 19 769
2020 Non-shift worker 26 29 15 12 7 9 3 62 21 238
2019 Shift worker 28 29 16 10 10 5 2 61 21 557
2019 Non-shift worker 31 35 11 7 6 7 3 73 14 339
2018 Shift worker 25 33 14 12 10 5 2 62 23 620
2018 Non-shift worker 26 33 16 11 8 3 2 63 20 367
2017 Shift worker 26 33 14 12 9 4 1 63 23 737
2017 Non-shift worker 34 34 12 7 5 4 3 73 14 506
2014 Shift worker 28 33 14 11 8 4 1 64 21 619
2014 Non-shift worker 38 31 12 6 3 6 3 77 10 426

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 29 18 7 4 9 1 68 12 766
2020 Non-shift worker 33 27 22 7 3 7 1 65 11 237
2019 Shift worker 25 29 23 10 7 3 1 57 18 558
2019 Non-shift worker 30 30 21 8 4 5 1 64 13 339
2018 Shift worker 23 31 24 10 10 3 1 56 20 621
2018 Non-shift worker 26 31 22 9 8 3 1 59 18 366

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 19 16 13 11 16 3 52 29 762
2020 Non-shift worker 23 20 18 10 11 15 2 52 26 234
2019 Shift worker 17 20 14 15 19 14 1 43 40 558
2019 Non-shift worker 20 20 17 14 13 13 3 48 32 337
2018 Shift worker 14 19 16 18 21 12 1 38 44 620
2018 Non-shift worker 19 22 17 11 17 12 2 47 33 367
2017 Shift worker 13 22 17 15 21 12 1 40 41 738
2017 Non-shift worker 18 19 14 14 17 14 3 46 38 506
2014 Shift worker 15 21 18 18 18 9 1 40 40 620
2014 Non-shift worker 20 22 19 13 14 10 2 48 31 429

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 18 21 12 10 19 4 45 28 763
2020 Non-shift worker 15 20 25 12 10 14 5 43 27 235
2019 Shift worker 13 16 23 14 21 11 2 33 40 558
2019 Non-shift worker 9 18 25 16 15 13 4 32 37 339
2018 Shift worker 10 16 23 16 24 9 2 29 45 619
2018 Non-shift worker 9 19 23 17 19 9 3 32 42 367
2017 Shift worker 9 17 21 15 23 12 3 31 44 739
2017 Non-shift worker 13 20 25 13 13 10 5 39 31 505
2014 Shift worker 9 16 25 19 18 10 3 28 42 618
2014 Non-shift worker 13 21 25 11 13 12 5 40 29 424

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 18 18 11 16 14 7 44 34 770
2020 Non-shift worker 14 16 18 19 13 11 9 38 39 238
2019 Shift worker 14 17 17 13 27 8 4 35 45 558
2019 Non-shift worker 9 18 21 14 19 9 9 33 41 339
2018 Shift worker 9 21 16 17 27 6 4 33 49 622
2018 Non-shift worker 8 14 18 21 25 7 8 25 53 370
2017 Shift worker 9 18 17 16 27 8 4 31 49 738
2017 Non-shift worker 9 18 21 17 20 7 9 31 44 506
2014 Shift worker 10 15 22 19 25 5 4 27 48 620
2014 Non-shift worker 12 18 20 16 18 8 8 36 40 427

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 18 11 7 4 3 12 74 13 770
2020 Non-shift worker 37 21 14 7 8 2 11 67 17 238
2019 Shift worker 40 21 14 8 5 4 9 70 15 556
2019 Non-shift worker 40 20 15 5 6 1 14 70 12 337

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 14 11 4 7 8 13 72 14 770
2020 Non-shift worker 42 15 16 7 5 6 10 67 14 237
2019 Shift worker 35 12 13 11 9 8 11 59 25 557
2019 Non-shift worker 34 18 16 6 6 5 14 65 15 339

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 5 4 2 2 7 11 90 5 770
2020 Non-shift worker 67 10 4 2 0 6 10 92 3 236
2019 Shift worker 60 10 6 4 4 7 9 84 9 557
2019 Non-shift worker 69 5 4 3 3 4 13 89 6 338

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 7 6 2 3 6 16 86 7 768
2020 Non-shift worker 60 10 5 2 2 4 16 88 5 238
2019 Shift worker 61 7 5 3 4 5 14 84 10 557
2019 Non-shift worker 64 7 5 1 2 2 19 90 4 339

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 24 22 14 10 16 2 43 31 759
2020 Non-shift worker 10 28 20 17 12 10 2 44 33 236
2019 Shift worker 9 22 20 20 18 9 1 35 43 558
2019 Non-shift worker 9 22 22 18 17 9 4 35 39 339
2018 Shift worker 6 15 26 25 18 9 1 23 48 621
2018 Non-shift worker 9 21 22 19 19 7 2 33 42 370
2017 Shift worker 5 20 23 19 23 8 1 28 47 739
2017 Non-shift worker 11 27 21 17 13 8 3 43 34 506

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 28 15 7 7 11 1 68 15 761
2020 Non-shift worker 31 31 19 8 4 7 0 67 13 235
2019 Shift worker 30 32 16 11 8 3 1 64 20 558
2019 Non-shift worker 27 32 16 10 6 7 2 65 18 340
2018 Shift worker 29 33 16 10 9 3 0 64 19 622
2018 Non-shift worker 29 34 17 10 3 6 0 67 14 370
2017 Shift worker 35 33 15 8 6 2 0 70 15 735
2017 Non-shift worker 36 37 12 6 3 5 1 78 10 506
2014 Shift worker 35 34 16 8 3 4 1 73 11 619
2014 Non-shift worker 32 37 14 5 2 8 1 76 9 428

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 23 11 4 3 15 2 78 9 761
2020 Non-shift worker 37 26 16 4 2 14 1 74 7 237
2019 Shift worker 39 30 10 7 6 6 1 75 14 557
2019 Non-shift worker 32 26 16 5 3 13 5 70 10 338
2018 Shift worker 33 29 17 9 7 5 0 65 17 621
2018 Non-shift worker 32 30 18 4 3 10 3 72 8 369
2017 Shift worker 37 28 17 6 6 4 1 69 14 738
2017 Non-shift worker 35 29 14 3 4 11 5 76 8 506
2014 Shift worker 39 30 14 6 4 5 1 74 11 619
2014 Non-shift worker 36 25 16 2 3 13 4 74 7 428

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 21 15 5 3 21 2 70 11 768
2020 Non-shift worker 35 22 20 3 1 16 3 70 5 236

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 27 12 5 5 9 4 76 11 767
2020 Non-shift worker 38 27 14 4 3 8 6 76 8 239

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 28 11 5 4 2 0 80 9 769
2020 Non-shift worker 47 31 9 10 2 1 0 79 12 238
2019 Shift worker 45 28 10 9 6 1 0 74 15 559
2019 Non-shift worker 46 30 11 8 4 0 1 76 12 338
2018 Shift worker 37 37 10 10 7 0 0 74 17 622
2018 Non-shift worker 38 32 16 8 5 1 0 71 13 370
2017 Shift worker 40 35 10 9 6 0 0 75 14 737
2017 Non-shift worker 47 33 9 7 4 0 1 81 10 506
2014 Shift worker 42 36 12 5 4 0 0 79 9 619
2014 Non-shift worker 48 36 8 5 3 1 1 84 8 426

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 30 17 8 6 2 0 68 14 768
2020 Non-shift worker 36 25 20 7 9 2 0 63 16 239
2019 Shift worker 29 26 17 15 12 1 0 56 27 557
2019 Non-shift worker 33 29 20 11 6 0 1 63 17 338
2018 Shift worker 26 26 22 12 13 1 0 52 25 622
2018 Non-shift worker 27 31 18 12 11 1 1 59 23 370
2017 Shift worker 25 31 20 11 12 0 0 56 23 738
2017 Non-shift worker 34 32 16 9 8 0 1 67 17 506
2014 Shift worker 26 32 19 12 9 2 0 59 22 620
2014 Non-shift worker 34 32 19 9 5 1 1 67 14 428

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 30 16 9 7 2 0 68 15 766
2020 Non-shift worker 34 32 16 10 6 1 0 67 16 237
2019 Shift worker 29 30 17 13 10 0 0 59 24 558
2019 Non-shift worker 32 34 17 10 6 0 1 67 16 338
2018 Shift worker 23 31 22 13 11 1 0 55 23 622
2018 Non-shift worker 28 32 18 13 8 1 0 61 21 370
2017 Shift worker 25 35 17 12 10 0 0 60 23 737
2017 Non-shift worker 36 35 14 10 5 0 1 71 15 506
2014 Shift worker 26 35 20 11 7 1 0 61 18 619
2014 Non-shift worker 37 33 17 9 4 1 1 70 13 427

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 18 24 13 9 10 2 48 25 770
2020 Non-shift worker 26 20 26 10 8 8 2 51 20 239
2019 Shift worker 24 16 16 12 22 9 1 45 38 558
2019 Non-shift worker 27 20 19 12 8 11 4 55 23 339
2018 Shift worker 16 15 19 19 21 8 2 35 44 621
2018 Non-shift worker 21 21 21 14 14 6 3 46 31 369
2017 Shift worker 18 14 22 18 19 8 1 35 41 737
2017 Non-shift worker 26 21 22 9 13 6 3 51 25 505
2014 Shift worker 16 19 22 14 18 8 2 40 36 620
2014 Non-shift worker 26 21 19 11 11 9 3 54 25 425
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 21 38 42 772
2020 Non-shift worker 15 45 40 239
2019 Shift worker 26 44 30 552
2019 Non-shift worker 19 51 30 337
2018 Shift worker 26 41 33 606
2018 Non-shift worker 22 49 28 360
2017 Shift worker 19 42 40 736
2017 Non-shift worker 20 54 26 502
2014 Shift worker 28 40 32 606
2014 Non-shift worker 18 55 27 426

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 9 20 19 10 32 10 158
2020 Non-shift worker 30 8 25 11 15 12 37
2019 Shift worker 13 11 39 17 3 15 139
2019 Non-shift worker 44 11 21 6 5 13 63
2018 Shift worker 17 10 38 16 6 13 159
2018 Non-shift worker 38 8 21 16 8 10 83
2017 Shift worker 13 2 39 18 10 17 135
2017 Non-shift worker 42 11 17 14 5 11 95
2014 Shift worker 14 8 21 33 9999 24 155
2014 Non-shift worker 46 12 15 20 9999 8 76
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 769
2020 Non-shift worker 10 90 237
2019 Shift worker 22 78 551
2019 Non-shift worker 17 83 338
2018 Shift worker 22 78 617
2018 Non-shift worker 19 81 370

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 48
2020 Non-shift worker 22 78 24
2019 Shift worker 44 56 122
2019 Non-shift worker 22 78 59
2018 Shift worker 42 58 114
2018 Non-shift worker 24 76 62

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 68 32 48
2020 Non-shift worker 67 33 24
2019 Shift worker 58 42 122
2019 Non-shift worker 56 44 59
2018 Shift worker 66 34 128
2018 Non-shift worker 67 33 67

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 48
2020 Non-shift worker 0 100 24
2019 Shift worker 0 100 122
2019 Non-shift worker 0 100 59
2018 Shift worker 0 100 110
2018 Non-shift worker 0 100 60

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 39 61 48
2020 Non-shift worker 28 72 24
2019 Shift worker 36 64 122
2019 Non-shift worker 46 54 59
2018 Shift worker 39 61 116
2018 Non-shift worker 52 48 65

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 48
2020 Non-shift worker 33 67 24
2019 Shift worker 40 60 123
2019 Non-shift worker 44 56 59
2018 Shift worker 44 56 120
2018 Non-shift worker 53 47 65

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 44 56 48
2020 Non-shift worker 28 72 24
2019 Shift worker 33 67 123
2019 Non-shift worker 43 57 59
2018 Shift worker 40 60 115
2018 Non-shift worker 36 64 63

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 40 60 48
2020 Non-shift worker 26 74 24
2019 Shift worker 33 67 123
2019 Non-shift worker 30 70 59
2018 Shift worker 29 71 114
2018 Non-shift worker 37 63 63

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 33 67 48
2020 Non-shift worker 41 59 24
2019 Shift worker 38 62 123
2019 Non-shift worker 37 63 59
2018 Shift worker 44 56 117
2018 Non-shift worker 34 66 64

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 22 78 48
2020 Non-shift worker 24 76 24
2019 Shift worker 22 78 123
2019 Non-shift worker 29 71 59
2018 Shift worker 23 77 116
2018 Non-shift worker 25 75 62

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 53 47 48
2020 Non-shift worker 59 41 24
2019 Shift worker 54 46 123
2019 Non-shift worker 65 35 59
2018 Shift worker 53 47 119
2018 Non-shift worker 57 43 67

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 48
2020 Non-shift worker 26 74 24
2019 Shift worker 32 68 123
2019 Non-shift worker 30 70 59
2018 Shift worker 28 72 113
2018 Non-shift worker 40 60 63

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 48
2020 Non-shift worker 0 100 24

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 123
2019 Non-shift worker 13 87 59
2018 Shift worker 25 75 115
2018 Non-shift worker 17 83 63

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 123
2019 Non-shift worker 34 66 59
2018 Shift worker 24 76 114
2018 Non-shift worker 34 66 60

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 55 45 48
2020 Non-shift worker 41 59 24
2019 Shift worker 47 53 123
2019 Non-shift worker 45 55 59
2018 Shift worker 52 48 121
2018 Non-shift worker 43 57 63

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 48
2020 Non-shift worker 24 76 24
2019 Shift worker 35 65 123
2019 Non-shift worker 48 52 59
2018 Shift worker 32 68 116
2018 Non-shift worker 41 59 61

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 24 76 48
2020 Non-shift worker 22 78 24
2019 Shift worker 16 84 123
2019 Non-shift worker 23 77 59
2018 Shift worker 15 85 114
2018 Non-shift worker 12 88 60

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 42 58 48
2020 Non-shift worker 50 50 24
2019 Shift worker 53 47 123
2019 Non-shift worker 65 35 59
2018 Shift worker 51 49 122
2018 Non-shift worker 63 37 68

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 123
2019 Non-shift worker 21 79 59
2018 Shift worker 23 77 114
2018 Non-shift worker 20 80 64

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 25 75 123
2019 Non-shift worker 19 81 59
2018 Shift worker 23 77 115
2018 Non-shift worker 26 74 61

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 13 87 111
2018 Non-shift worker 10 90 60

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 10 90 114
2018 Non-shift worker 11 89 59

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 123
2019 Non-shift worker 20 80 59
2018 Shift worker 23 77 112
2018 Non-shift worker 19 81 59

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 12 88 123
2019 Non-shift worker 10 90 59
2018 Shift worker 7 93 109
2018 Non-shift worker 15 85 60

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 48
2020 Non-shift worker 41 59 24
2019 Shift worker 30 70 123
2019 Non-shift worker 24 76 59
2018 Shift worker 45 55 118
2018 Non-shift worker 35 65 61

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 15 85 105
2018 Non-shift worker 16 84 56

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 30 70 108
2018 Non-shift worker 18 82 53

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 18 82 104
2018 Non-shift worker 12 88 53

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 7 93 104
2018 Non-shift worker 12 88 51

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 15 85 104
2018 Non-shift worker 15 85 51

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 21 79 103
2018 Non-shift worker 14 86 52

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 39 61 105
2018 Non-shift worker 29 71 55

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 48 52 109
2018 Non-shift worker 50 50 56

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 59 41 113
2018 Non-shift worker 61 39 55

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 18 82 103
2018 Non-shift worker 14 86 52

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 10 13 4 4 41 12 55 17 763
2020 Non-shift worker 16 10 16 5 4 36 12 50 18 238
2019 Shift worker 14 12 13 9 11 32 9 45 33 543
2019 Non-shift worker 14 8 16 6 7 36 13 44 24 333
2018 Shift worker 11 13 18 9 10 32 6 40 31 610
2018 Non-shift worker 11 12 21 6 8 35 7 40 24 361
2017 Shift worker 11 14 18 6 9 33 8 43 26 737
2017 Non-shift worker 15 15 14 6 6 35 9 53 22 504
2014 Shift worker 12 14 22 9 8 29 6 40 26 613
2014 Non-shift worker 14 17 16 6 6 34 8 53 20 429

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 21 14 4 3 23 3 71 11 771
2020 Non-shift worker 36 19 16 5 3 19 2 69 10 238
2019 Shift worker 29 24 15 6 8 16 2 64 18 543
2019 Non-shift worker 31 19 15 6 4 21 3 66 14 334
2018 Shift worker 21 29 20 7 9 13 2 58 19 608
2018 Non-shift worker 24 26 18 5 7 16 3 62 16 360
2017 Shift worker 24 27 16 8 7 14 2 62 19 737
2017 Non-shift worker 27 28 14 6 5 16 4 69 14 503
2014 Shift worker 24 30 20 6 5 13 1 63 14 618
2014 Non-shift worker 25 28 17 5 3 19 3 68 11 430
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 767
2020 Non-shift worker 5 95 238
2019 Shift worker 13 87 552
2019 Non-shift worker 5 95 340
2018 Shift worker 11 89 614
2018 Non-shift worker 8 92 369

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 33
2020 Non-shift worker 0 100 11
2019 Shift worker 29 71 68
2019 Non-shift worker 34 66 18
2018 Shift worker 27 73 55
2018 Non-shift worker 35 65 27

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 72 28 68
2019 Non-shift worker 75 25 18
2018 Shift worker 91 9 65
2018 Non-shift worker 77 23 28

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 33
2020 Non-shift worker 0 100 11

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 33
2020 Non-shift worker 0 100 11
2019 Shift worker 0 100 68
2019 Non-shift worker 0 100 18
2018 Shift worker 0 100 51
2018 Non-shift worker 0 100 26

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 68
2019 Non-shift worker 0 100 18

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 35 65 68
2019 Non-shift worker 28 72 18
2018 Shift worker 24 76 53
2018 Non-shift worker 23 77 26

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 24 76 33
2020 Non-shift worker 43 57 11
2019 Shift worker 18 82 67
2019 Non-shift worker 49 51 18
2018 Shift worker 28 72 55
2018 Non-shift worker 19 81 26

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 67
2019 Non-shift worker 37 63 18
2018 Shift worker 27 73 55
2018 Non-shift worker 25 75 26

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 11 89 67
2019 Non-shift worker 31 69 18
2018 Shift worker 20 80 52
2018 Non-shift worker 27 73 26

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 9 91 67
2019 Non-shift worker 34 66 18

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 33
2020 Non-shift worker 0 100 11

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 33
2020 Non-shift worker 0 100 11

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 33
2020 Non-shift worker 0 100 11
2019 Shift worker 0 100 67
2019 Non-shift worker 0 100 18
2018 Shift worker 0 100 50
2018 Non-shift worker 0 100 26

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 31 69 58
2018 Non-shift worker 21 79 26

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 33
2020 Non-shift worker 0 100 11
2019 Shift worker 0 100 67
2019 Non-shift worker 0 100 18

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 33
2020 Non-shift worker 0 100 11
2019 Shift worker 20 80 67
2019 Non-shift worker 40 60 18
2018 Shift worker 42 58 54
2018 Non-shift worker 29 71 28

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 33 67 68
2019 Non-shift worker 47 53 18
2018 Shift worker 44 56 59
2018 Non-shift worker 54 46 27

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 33
2020 Non-shift worker 0 100 11
2018 Shift worker 10 90 54
2018 Non-shift worker 21 79 26

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 35 65 57
2018 Non-shift worker 25 75 26

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 33
2020 Non-shift worker 0 100 11
2018 Shift worker 13 87 52
2018 Non-shift worker 0 100 26

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 68
2019 Non-shift worker 0 100 18

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 36 64 33
2020 Non-shift worker 53 47 11
2019 Shift worker 50 50 68
2019 Non-shift worker 50 50 18
2018 Shift worker 49 51 56
2018 Non-shift worker 40 60 28

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 7 93 60
2019 Non-shift worker 0 100 17

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 60
2019 Non-shift worker 0 100 17
2018 Shift worker 0 100 42
2018 Non-shift worker 0 100 21

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 20 80 44
2018 Non-shift worker 24 76 22

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 30 70 60
2019 Non-shift worker 33 67 17
2018 Shift worker 48 52 46
2018 Non-shift worker 39 61 21

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 54 46 60
2019 Non-shift worker 34 66 17
2018 Shift worker 71 29 51
2018 Non-shift worker 32 68 22

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 76 24 60
2019 Non-shift worker 69 31 17
2018 Shift worker 80 20 50
2018 Non-shift worker 75 25 23

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 11 13 4 3 43 9 61 13 767
2020 Non-shift worker 19 7 14 6 2 40 12 55 16 238
2019 Shift worker 15 10 17 6 7 37 7 46 23 549
2019 Non-shift worker 14 10 16 4 3 42 12 51 13 334
2018 Shift worker 12 14 19 5 7 37 7 46 21 608
2018 Non-shift worker 12 13 19 3 5 42 6 48 15 361
2017 Shift worker 13 15 18 4 5 37 7 51 17 737
2017 Non-shift worker 14 16 17 1 3 40 8 57 9 498
2014 Shift worker 14 16 22 4 4 36 5 50 13 612
2014 Non-shift worker 15 16 16 2 2 41 7 60 8 427

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 19 14 4 2 24 4 72 9 767
2020 Non-shift worker 33 22 15 5 1 19 4 72 8 238
2019 Shift worker 31 21 16 5 6 20 1 66 14 549
2019 Non-shift worker 33 20 14 3 2 25 4 74 6 334
2018 Shift worker 24 27 17 5 7 18 1 64 15 607
2018 Non-shift worker 25 29 16 3 4 20 2 70 9 362
2017 Shift worker 27 30 16 5 5 16 2 69 12 737
2017 Non-shift worker 29 30 12 2 3 22 3 78 6 499
2014 Shift worker 28 31 16 5 3 16 2 71 10 614
2014 Non-shift worker 27 26 14 2 1 26 3 76 4 430
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 14 8 5 6 0 6 80 12 769
2020 Non-shift worker 55 18 10 5 6 0 6 77 11 237

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 24 21 12 8 1 1 58 21 767
2020 Non-shift worker 28 25 22 13 11 1 0 54 24 239
2019 Shift worker 32 28 19 10 10 1 1 61 20 556
2019 Non-shift worker 35 33 17 8 6 0 1 68 14 340
2018 Shift worker 25 25 24 11 14 0 1 51 26 621
2018 Non-shift worker 30 21 20 15 11 0 2 53 27 368
2017 Shift worker 30 21 23 12 12 1 0 52 24 737
2017 Non-shift worker 31 26 19 11 11 0 1 58 22 506

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 23 17 7 5 1 2 70 12 771
2020 Non-shift worker 36 29 20 9 4 1 0 66 14 239
2019 Shift worker 49 24 16 5 3 1 2 76 8 558
2019 Non-shift worker 42 30 17 7 2 0 2 74 9 341
2018 Shift worker 43 27 18 6 3 1 4 72 9 620
2018 Non-shift worker 44 29 16 6 3 0 4 75 9 367
2017 Shift worker 50 25 15 4 2 0 4 78 7 737
2017 Non-shift worker 47 26 15 6 2 1 3 76 8 505

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 20 11 5 3 2 4 79 9 767
2020 Non-shift worker 46 25 16 5 4 2 2 74 9 235
2019 Shift worker 53 23 11 4 3 1 5 81 8 557
2019 Non-shift worker 48 27 15 5 1 1 2 77 7 341
2018 Shift worker 47 22 13 4 3 1 9 77 9 620
2018 Non-shift worker 45 27 14 7 2 1 5 77 9 367
2017 Shift worker 53 22 11 4 3 1 7 81 7 733
2017 Non-shift worker 51 25 13 4 2 1 4 79 7 506

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 18 11 5 3 8 3 79 9 765
2020 Non-shift worker 46 19 14 8 6 5 1 70 15 236
2019 Shift worker 57 18 10 5 3 3 4 80 9 558
2019 Non-shift worker 55 21 11 7 2 2 2 79 9 339
2018 Shift worker 50 21 11 5 3 4 7 80 8 619
2018 Non-shift worker 55 21 10 3 3 2 6 83 7 368
2017 Shift worker 59 20 7 4 2 3 5 86 6 737
2017 Non-shift worker 61 16 9 4 2 4 5 84 6 504

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 18 9 5 3 2 5 82 8 762
2020 Non-shift worker 53 22 12 2 6 1 4 79 9 235
2019 Shift worker 64 13 7 2 2 1 11 87 5 557
2019 Non-shift worker 59 18 9 3 1 1 9 85 5 340
2018 Shift worker 56 14 8 3 2 1 16 85 5 618
2018 Non-shift worker 58 18 7 3 2 0 12 86 6 369
2017 Shift worker 63 13 6 1 1 0 15 90 3 733
2017 Non-shift worker 61 14 7 3 1 1 13 88 5 504

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 24 20 12 9 1 1 59 21 769
2020 Non-shift worker 30 24 20 12 13 1 0 54 25 238
2019 Shift worker 34 25 18 12 11 0 1 59 23 557
2019 Non-shift worker 35 26 21 8 9 0 1 62 17 340
2018 Shift worker 25 28 20 12 14 0 1 54 26 621
2018 Non-shift worker 36 28 17 9 8 0 2 65 17 370
2017 Shift worker 25 29 20 14 11 0 1 54 25 737
2017 Non-shift worker 40 29 15 7 8 0 1 70 15 504

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 21 13 7 7 1 7 71 15 764
2020 Non-shift worker 34 22 12 10 13 1 8 62 25 237

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 22 16 10 6 3 4 66 17 771
2020 Non-shift worker 34 26 23 9 5 2 2 62 15 239
2019 Shift worker 32 23 19 12 8 2 5 58 22 558
2019 Non-shift worker 36 26 19 8 7 0 3 64 16 341
2018 Shift worker 28 21 19 13 12 3 3 53 27 621
2018 Non-shift worker 32 24 21 8 9 1 5 59 19 369
2017 Shift worker 26 26 20 14 10 1 3 54 25 735
2017 Non-shift worker 37 25 19 9 6 1 3 65 15 506

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 26 17 8 7 4 3 66 15 768
2020 Non-shift worker 29 25 20 12 10 2 2 57 22 235
2019 Shift worker 38 25 16 8 6 2 5 68 15 555
2019 Non-shift worker 44 27 14 8 4 1 2 73 13 340
2018 Shift worker 34 24 15 11 7 2 7 64 19 619
2018 Non-shift worker 41 22 15 9 5 3 5 69 15 369
2017 Shift worker 41 22 18 8 7 1 4 66 15 736
2017 Non-shift worker 42 31 14 5 3 2 3 76 9 505

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 25 17 9 7 2 1 67 16 770
2020 Non-shift worker 35 27 21 9 6 1 0 63 15 238
2019 Shift worker 40 29 16 8 5 1 2 70 13 557
2019 Non-shift worker 53 26 10 4 5 1 1 80 9 341
2018 Shift worker 37 31 13 9 7 1 3 70 17 619
2018 Non-shift worker 49 30 13 4 3 0 3 80 6 369
2017 Shift worker 37 27 17 10 8 0 2 66 18 738
2017 Non-shift worker 51 28 11 5 3 1 1 80 8 505

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 25 13 6 8 3 1 71 15 767
2020 Non-shift worker 39 26 17 9 6 1 1 67 15 235
2019 Shift worker 38 23 12 11 13 1 1 63 25 556
2019 Non-shift worker 41 28 12 8 10 0 1 70 18 340

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 24 20 13 10 1 1 56 23 768
2020 Non-shift worker 33 24 16 13 12 1 2 58 25 239

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 28 20 12 8 1 2 59 21 765
2020 Non-shift worker 24 26 20 12 16 2 0 51 28 238
2019 Shift worker 47 29 13 5 3 1 2 78 8 557
2019 Non-shift worker 47 29 15 4 3 0 2 77 7 341
2018 Shift worker 43 30 15 6 3 1 2 75 9 617
2018 Non-shift worker 53 27 10 4 2 0 4 84 6 370
2017 Shift worker 49 27 12 4 3 1 3 80 7 737
2017 Non-shift worker 55 27 9 5 1 1 3 84 7 504

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 20 10 4 3 1 3 82 8 766
2020 Non-shift worker 52 21 13 5 3 1 5 78 8 238
2019 Shift worker 47 23 14 8 4 1 3 73 12 558
2019 Non-shift worker 52 21 14 6 2 0 6 77 9 340
2018 Shift worker 49 20 16 7 5 0 3 72 12 619
2018 Non-shift worker 48 24 15 5 3 0 5 76 9 368
2017 Shift worker 46 23 16 7 5 0 4 71 12 738
2017 Non-shift worker 54 22 10 5 4 0 6 81 9 503

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 30 18 7 5 0 1 70 12 768
2020 Non-shift worker 32 27 17 15 7 0 1 60 23 238

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 69 11 8 3 2 1 7 87 5 767
2020 Non-shift worker 64 13 8 3 1 1 10 87 4 239
2019 Shift worker 65 13 7 4 3 1 7 85 8 558
2019 Non-shift worker 69 10 5 3 1 1 12 90 4 341
2018 Shift worker 60 12 6 4 2 5 10 85 8 615
2018 Non-shift worker 63 10 6 0 1 5 15 91 2 365

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 79 8 3 2 2 2 5 93 4 768
2020 Non-shift worker 79 8 3 2 1 1 5 93 3 237
2019 Shift worker 68 12 6 3 5 1 4 84 9 558
2019 Non-shift worker 73 6 8 3 3 1 6 85 7 339
2018 Shift worker 62 14 9 5 5 2 3 80 11 621
2018 Non-shift worker 63 15 5 3 4 2 7 86 8 370
2017 Shift worker 69 14 7 4 3 0 3 86 7 735
2017 Non-shift worker 70 13 6 2 4 1 5 88 6 504

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 10 3 1 0 1 5 96 1 768
2020 Non-shift worker 83 10 1 0 0 1 4 98 1 238
2019 Shift worker 67 17 6 3 2 1 3 88 5 558
2019 Non-shift worker 77 11 3 1 1 1 6 94 2 341
2018 Shift worker 64 19 9 3 2 0 3 86 5 619
2018 Non-shift worker 68 15 5 3 2 1 7 90 5 370
2017 Shift worker 68 19 6 3 2 0 2 90 4 737
2017 Non-shift worker 73 17 3 1 1 0 5 95 2 506

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 14 8 4 2 1 4 85 7 768
2020 Non-shift worker 61 22 7 5 2 2 1 86 7 238
2019 Shift worker 54 20 11 5 7 1 1 76 13 556
2019 Non-shift worker 60 20 8 4 4 1 4 84 8 340
2018 Shift worker 46 24 13 7 8 0 2 72 15 621
2018 Non-shift worker 52 19 11 6 6 1 5 76 13 370
2017 Shift worker 54 19 13 6 7 0 2 74 12 735
2017 Non-shift worker 61 20 8 4 4 0 3 83 9 504

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 4 1 1 0 1 34 98 1 766
2020 Non-shift worker 53 6 2 0 0 1 39 97 0 239
2019 Shift worker 51 5 2 1 0 1 40 96 1 554
2019 Non-shift worker 53 4 2 0 0 0 41 97 0 338
2018 Shift worker 40 6 3 0 1 1 49 92 2 615
2018 Non-shift worker 41 4 1 0 1 0 52 96 1 369
2017 Shift worker 47 5 2 1 1 0 45 94 3 733
2017 Non-shift worker 46 6 1 1 0 0 45 96 2 501

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 16 9 3 3 1 5 84 7 769
2020 Non-shift worker 58 21 10 6 3 0 2 81 9 238
2019 Shift worker 53 16 11 5 5 1 8 77 11 557
2019 Non-shift worker 49 20 13 3 3 0 12 78 8 338
2018 Shift worker 46 17 13 7 4 1 12 73 13 622
2018 Non-shift worker 41 20 13 6 4 1 14 72 12 370
2017 Shift worker 53 17 9 6 3 1 11 79 10 737
2017 Non-shift worker 48 23 13 4 3 0 8 77 8 503

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 20 17 11 10 1 2 61 22 772
2020 Non-shift worker 38 23 17 6 15 1 0 62 21 236
2019 Shift worker 30 23 18 9 18 1 1 54 28 557
2019 Non-shift worker 39 19 17 11 11 0 3 61 22 341
2018 Shift worker 23 19 18 13 24 1 1 44 38 621
2018 Non-shift worker 27 19 14 15 22 0 2 47 38 370
2017 Shift worker 23 20 17 17 22 0 1 44 39 736
2017 Non-shift worker 32 19 17 11 18 1 2 53 30 506

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 21 14 6 3 1 2 77 9 767
2020 Non-shift worker 51 25 16 3 4 0 1 76 8 236
2019 Shift worker 50 25 14 5 3 1 2 77 8 558
2019 Non-shift worker 55 24 9 4 3 1 4 83 7 340
2018 Shift worker 44 27 14 6 5 1 3 74 11 620
2018 Non-shift worker 56 23 10 4 2 0 5 83 7 369
2017 Shift worker 45 29 13 6 4 0 3 77 10 738
2017 Non-shift worker 56 27 7 3 2 0 4 87 6 505

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 29 14 5 4 1 1 77 9 770
2020 Non-shift worker 41 33 20 3 3 0 0 74 6 239

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 34 28 9 5 1 0 58 14 772
2020 Non-shift worker 17 33 35 11 5 1 0 50 15 238
2019 Shift worker 19 32 32 12 6 1 0 51 17 558
2019 Non-shift worker 13 40 35 9 3 0 0 53 12 341
2018 Shift worker 17 29 34 13 6 0 0 47 20 617
2018 Non-shift worker 18 31 33 11 6 0 0 50 17 367
2017 Shift worker 16 33 31 12 8 0 0 49 20 737
2017 Non-shift worker 18 37 33 8 4 0 0 55 12 504

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 16 34 24 13 1 0 37 28 767
2020 Non-shift worker 10 22 38 19 10 1 0 29 33 239
2019 Shift worker 14 20 32 21 13 0 0 34 34 558
2019 Non-shift worker 6 15 41 24 14 0 1 38 21 341
2018 Shift worker 12 18 37 20 12 0 0 32 30 618
2018 Non-shift worker 7 15 37 24 15 0 1 40 22 368
2017 Shift worker 11 17 34 25 12 0 0 37 28 736
2017 Non-shift worker 7 13 35 25 19 0 0 45 21 503

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 34 12 6 4 8 1 76 11 771
2020 Non-shift worker 39 32 13 7 2 6 1 76 10 239
2019 Shift worker 15 32 19 16 12 7 0 50 29 558
2019 Non-shift worker 24 33 21 8 7 6 1 60 17 341
2018 Shift worker 15 29 22 14 14 6 0 47 30 617
2018 Non-shift worker 18 31 21 12 8 7 2 54 23 366
2017 Shift worker 11 25 23 16 18 7 0 39 36 737
2017 Non-shift worker 19 34 21 10 8 6 1 58 19 506

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 22 16 11 6 14 1 61 20 769
2020 Non-shift worker 26 26 22 12 2 10 2 59 16 237

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 22 15 15 15 5 2 52 32 768
2020 Non-shift worker 26 26 12 15 15 6 1 56 31 238

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 22 19 5 7 16 3 62 15 759
2020 Non-shift worker 30 22 22 8 4 11 2 61 14 238

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 25 18 11 8 8 2 59 21 771
2020 Non-shift worker 28 22 23 11 8 5 2 54 21 238
2019 Shift worker 16 23 21 17 15 7 1 42 35 556
2019 Non-shift worker 20 27 20 13 9 5 5 53 24 339
2018 Shift worker 15 23 20 18 19 4 1 40 39 615
2018 Non-shift worker 16 28 21 17 11 3 5 47 30 368
2017 Shift worker 11 27 19 19 20 4 1 40 41 738
2017 Non-shift worker 19 33 20 13 8 3 3 56 23 506

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 31 10 5 1 4 1 83 6 770
2020 Non-shift worker 47 32 12 4 2 2 1 82 6 239

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 28 10 6 2 4 1 81 9 760
2020 Non-shift worker 49 29 10 7 2 2 1 80 10 237

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 24 18 8 3 3 3 69 12 760
2020 Non-shift worker 35 27 21 10 3 2 2 64 14 237

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 22 18 5 2 8 4 73 7 764
2020 Non-shift worker 42 21 20 4 1 7 6 72 6 237

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 12 4 0 1 10 3 94 1 765
2020 Non-shift worker 67 13 5 1 0 9 5 93 1 239

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 26 8 5 4 5 2 82 9 762
2020 Non-shift worker 54 27 7 4 1 4 3 87 5 235

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 26 12 8 8 4 2 70 17 766
2020 Non-shift worker 40 25 13 10 6 5 2 69 17 235

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 19 11 3 3 5 3 81 7 770
2020 Non-shift worker 56 21 11 5 2 5 2 81 7 237

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 26 21 19 27 2 0 33 46 49
2020 Non-shift worker 11 38 17 34 0 0 0 49 34 27
2019 Shift worker 4 33 13 30 17 3 0 39 49 40
2019 Non-shift worker 17 27 17 29 6 0 3 46 36 23

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 98 2 49
2020 Non-shift worker 100 0 27

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 28 17 23 19 0 0 41 42 47
2020 Non-shift worker 26 26 14 23 11 0 0 53 34 27
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 744
2020 Non-shift worker 8 92 236

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 750
2020 Non-shift worker 14 86 237
2019 Shift worker 22 78 552
2019 Non-shift worker 14 86 338
2017 Shift worker 25 75 738
2017 Non-shift worker 13 87 502
2014 Shift worker 22 78 609
2014 Non-shift worker 9 91 426

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 54 46 97
2020 Non-shift worker 52 48 34

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 79 21 97
2020 Non-shift worker 81 19 34
2019 Shift worker 80 20 120
2019 Non-shift worker 74 26 43
2017 Shift worker 76 24 187
2017 Non-shift worker 69 31 64
2014 Shift worker 86 14 137
2014 Non-shift worker 70 30 39

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 26 16 12 4 0 1 67 17 74
2020 Non-shift worker 52 32 8 4 4 0 0 84 8 26
2019 Shift worker 40 28 9 13 10 0 0 68 23 95
2019 Non-shift worker 49 27 7 9 7 0 0 76 16 30
2017 Shift worker 40 33 4 13 8 1 0 74 22 141
2017 Non-shift worker 54 25 2 7 10 2 0 81 17 44
2014 Shift worker 36 37 7 10 7 2 1 76 17 117
2014 Non-shift worker 54 27 3 12 3 0 0 82 15 26

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 28 11 6 5 8 8 73 13 766
2020 Non-shift worker 33 26 11 11 3 6 10 70 17 238
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 36 41 13 78 22 773
2020 Non-shift worker 13 41 40 6 76 24 238

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 77
2020 Non-shift worker 33 67 31

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 22 15 21 20 4 7 38 45 76
2020 Non-shift worker 7 16 19 17 28 7 7 26 52 31

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 11 23 14 17 5 19 30 40 77
2020 Non-shift worker 7 5 19 24 31 7 7 14 64 31

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 6 4 2 1 13 29 88 6 769
2020 Non-shift worker 50 8 3 2 1 11 25 90 5 238
2019 Shift worker 45 8 3 2 3 7 30 85 9 552
2019 Non-shift worker 54 6 4 1 2 5 28 89 5 331
2018 Shift worker 51 11 4 1 3 7 23 87 7 600
2018 Non-shift worker 54 5 3 1 3 5 28 88 7 355
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