2020 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	61	0	0	0	100	0	23
2020	Administration and operations	42	48	2	8	0	90	8	50
2020	Human resources	70	25	0	5	0	95	5	20
2020	Financial management	48	47	0	5	0	95	5	17
2020	Policy	51	37	3	9	0	88	9	30
2020	Project management	48	42	3	5	2	89	7	57
2020	Other services to the public	33	50	0	17	0	83	17	12
2020	None of the above	85	15	0	0	0	100	0	14

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	74	26	0	0	0	0	0	100	0	23
2020	Administration and operations	92	2	0	2	2	2	0	96	4	50
2020	Human resources	85	15	0	0	0	0	0	100	0	20
2020	Financial management	71	23	0	0	0	0	6	100	0	17
2020	Policy	97	0	0	0	0	0	3	100	0	30
2020	Project management	90	3	2	2	2	0	2	95	3	57
2020	Other services to the public	67	17	8	8	0	0	0	84	8	12
2020	None of the above	92	8	0	0	0	0	0	100	0	14
2017	Communications or public affairs	83	17	0	0	0	0	0	100	0	17
2017	Administration and operations	86	7	2	2	0	0	2	95	2	42
2017	Human resources	88	12	0	0	0	0	0	100	0	16
2017	Financial management	78	22	0	0	0	0	0	100	0	10
2017	Policy	78	15	7	0	0	0	0	93	0	28
2017	Project management	75	16	6	0	0	0	3	94	0	32
2017	Other services to the public	91	9	0	0	0	0	0	100	0	10
2017	None of the above	69	14	11	6	0	0	0	83	6	20
2014	Communications or public affairs	69	25	0	0	6	0	0	94	6	16
2014	Administration and operations	80	16	0	2	2	0	0	96	4	47
2014	Human resources	100	0	0	0	0	0	0	100	0	11
2014	Financial management	74	20	0	6	0	0	0	94	6	16
2014	Other services to the public	63	30	4	0	4	0	0	93	4	28
2014	None of the above	75	15	4	2	0	0	4	94	2	52

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	47	39	9	4	0	0	0	87	4	23
2020	Administration and operations	31	48	2	10	0	2	8	87	11	50
2020	Human resources	40	45	0	15	0	0	0	85	15	20
2020	Financial management	42	29	17	6	5	0	0	71	12	17
2020	Policy	30	44	9	17	0	0	0	74	17	31
2020	Project management	51	35	7	5	2	0	0	86	7	57
2020	Other services to the public	16	50	9	8	17	0	0	66	25	12
2020	None of the above	57	43	0	0	0	0	0	100	0	14
2019	Communications or public affairs	30	48	4	18	0	0	0	78	18	23
2019	Administration and operations	69	18	9	4	0	0	0	87	4	46
2019	Human resources	72	17	0	11	0	0	0	89	11	18
2019	Financial management	65	29	0	6	0	0	0	94	6	17
2019	Information technology	64	18	9	0	9	0	0	82	9	11
2019	Policy	76	14	3	3	0	3	0	93	4	29
2019	Project management	66	23	3	6	3	0	0	89	9	35
2019	Other services to the public	61	39	0	0	0	0	0	100	0	13
2019	None of the above	62	33	5	0	0	0	0	95	0	21
2017	Communications or public affairs	54	34	6	6	0	0	0	88	6	17
2017	Administration and operations	60	33	0	7	0	0	0	93	7	42
2017	Human resources	33	37	12	13	6	0	0	70	19	16
2017	Financial management	91	9	0	0	0	0	0	100	0	10
2017	Policy	68	22	3	7	0	0	0	90	7	28
2017	Project management	53	35	6	6	0	0	0	87	6	32
2017	Other services to the public	53	19	0	19	9	0	0	72	28	10
2017	None of the above	40	54	6	0	0	0	0	94	0	20
2014	Communications or public affairs	18	31	13	18	19	0	0	50	37	16
2014	Administration and operations	30	20	10	16	24	0	0	50	40	47
2014	Human resources	10	63	9	9	9	0	0	73	18	11
2014	Financial management	14	25	6	25	31	0	0	38	56	16
2014	Other services to the public	28	15	8	25	25	0	0	43	50	28
2014	None of the above	41	28	2	13	15	0	0	69	29	52

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	39	4	22	0	0	0	74	22	23
2020	Administration and operations	37	42	4	11	2	2	2	82	14	50
2020	Human resources	45	40	10	5	0	0	0	85	5	20
2020	Financial management	23	23	18	30	0	0	6	49	32	17
2020	Policy	52	25	10	12	0	0	0	78	12	31
2020	Project management	39	40	5	12	3	0	0	80	15	57
2020	Other services to the public	25	67	0	0	8	0	0	92	8	12
2020	None of the above	43	35	8	14	0	0	0	78	14	14
2019	Communications or public affairs	18	41	14	18	5	5	0	62	24	22
2019	Administration and operations	32	35	11	11	7	0	4	70	18	46
2019	Human resources	78	17	6	0	0	0	0	94	0	18
2019	Financial management	18	47	24	12	0	0	0	65	12	17
2019	Information technology	36	36	0	27	0	0	0	73	27	11
2019	Policy	38	48	10	0	0	3	0	89	0	29
2019	Project management	30	38	12	12	9	0	0	68	21	34
2019	Other services to the public	38	46	0	0	16	0	0	84	16	13
2019	None of the above	43	24	15	14	5	0	0	66	19	21
2018	Communications or public affairs	29	35	12	18	6	0	0	65	23	17
2018	Administration and operations	29	40	18	10	0	0	3	71	11	36
2018	Human resources	44	38	13	6	0	0	0	81	6	16
2018	Financial management	26	51	5	9	9	0	0	77	18	21
2018	Information technology	28	46	18	9	0	0	0	73	9	11
2018	Policy	36	40	10	10	0	0	2	79	11	36
2018	Project management	39	39	7	11	4	0	0	79	14	28
2018	None of the above	25	55	5	10	5	0	0	80	15	20
2017	Communications or public affairs	17	71	12	0	0	0	0	88	0	17
2017	Administration and operations	26	51	7	11	5	0	0	77	16	42
2017	Human resources	38	50	0	12	0	0	0	88	12	16
2017	Financial management	21	29	10	12	28	0	0	50	40	10
2017	Policy	35	35	7	19	0	3	0	73	20	28
2017	Project management	40	41	3	13	3	0	0	81	16	32
2017	Other services to the public	21	19	11	30	19	0	0	40	49	10
2017	None of the above	15	34	25	14	11	0	0	50	25	20
2014	Communications or public affairs	6	31	6	38	13	6	0	39	54	16
2014	Administration and operations	22	40	12	18	8	0	0	62	26	47
2014	Human resources	46	36	0	18	0	0	0	82	18	11
2014	Financial management	7	38	6	31	18	0	0	45	49	16
2014	Other services to the public	29	29	0	35	7	0	0	58	42	28
2014	None of the above	29	32	10	19	10	0	0	62	28	52

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	35	4	0	0	0	0	96	0	23
2020	Administration and operations	48	37	2	2	2	4	6	94	4	50
2020	Human resources	60	30	5	5	0	0	0	90	5	20
2020	Financial management	53	23	11	6	0	0	6	81	6	17
2020	Policy	68	16	10	7	0	0	0	84	7	31
2020	Project management	58	32	5	3	2	0	0	90	5	57
2020	Other services to the public	37	36	8	19	0	0	0	73	19	11
2020	None of the above	72	28	0	0	0	0	0	100	0	14
2019	Communications or public affairs	45	46	0	9	0	0	0	91	9	22
2019	Administration and operations	57	39	2	2	0	0	0	96	2	46
2019	Human resources	89	11	0	0	0	0	0	100	0	18
2019	Financial management	35	53	12	0	0	0	0	88	0	17
2019	Information technology	91	9	0	0	0	0	0	100	0	11
2019	Policy	79	17	0	3	0	0	0	97	3	29
2019	Project management	75	17	0	9	0	0	0	91	9	35
2019	Other services to the public	54	38	0	0	8	0	0	92	8	13
2019	None of the above	76	14	10	0	0	0	0	90	0	21
2017	Communications or public affairs	60	35	0	6	0	0	0	94	6	17
2017	Administration and operations	57	29	9	4	0	0	0	86	4	41
2017	Human resources	76	24	0	0	0	0	0	100	0	16
2017	Financial management	50	40	0	10	0	0	0	90	10	10
2017	Policy	56	29	3	8	0	3	0	88	9	28
2017	Project management	53	38	3	6	0	0	0	91	6	32
2017	Other services to the public	53	37	0	0	10	0	0	90	10	10
2017	None of the above	26	60	14	0	0	0	0	86	0	20
2014	Communications or public affairs	19	75	0	6	0	0	0	94	6	16
2014	Administration and operations	36	40	8	10	6	0	0	76	16	47
2014	Human resources	46	36	9	9	0	0	0	82	9	11
2014	Financial management	18	51	6	6	19	0	0	69	25	16
2014	Other services to the public	36	32	4	14	15	0	0	67	29	28
2014	None of the above	50	33	4	10	4	0	0	83	13	52

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	35	48	9	9	0	0	0	83	9	23
2020	Administration and operations	51	37	4	6	2	0	0	88	8	50
2020	Human resources	55	45	0	0	0	0	0	100	0	20
2020	Financial management	46	24	6	24	0	0	0	70	24	17
2020	Policy	38	45	7	7	3	0	0	83	10	31
2020	Project management	58	23	11	3	5	0	0	81	9	57
2020	Other services to the public	26	66	0	0	8	0	0	92	8	12
2020	None of the above	64	36	0	0	0	0	0	100	0	14
2019	Communications or public affairs	39	52	4	4	0	0	0	91	4	23
2019	Administration and operations	51	38	7	2	0	0	2	91	2	45
2019	Human resources	83	17	0	0	0	0	0	100	0	18
2019	Financial management	59	29	12	0	0	0	0	88	0	17
2019	Information technology	73	18	9	0	0	0	0	91	0	11
2019	Policy	59	34	3	3	0	0	0	93	3	29
2019	Project management	51	26	3	20	0	0	0	77	20	35
2019	Other services to the public	69	15	0	8	8	0	0	84	16	13
2019	None of the above	53	24	19	5	0	0	0	76	5	21
2018	Communications or public affairs	35	41	12	12	0	0	0	77	12	17
2018	Administration and operations	53	39	8	0	0	0	0	92	0	36
2018	Human resources	63	31	0	6	0	0	0	94	6	16
2018	Financial management	40	37	9	14	0	0	0	77	14	21
2018	Information technology	91	9	0	0	0	0	0	100	0	11
2018	Policy	47	34	10	8	0	0	0	82	8	36
2018	Project management	43	39	4	7	7	0	0	82	14	28
2018	None of the above	58	37	5	0	0	0	0	95	0	19
2017	Communications or public affairs	71	29	0	0	0	0	0	100	0	17
2017	Administration and operations	45	35	8	11	0	0	0	81	11	41
2017	Human resources	41	36	5	18	0	0	0	77	18	16
2017	Financial management	40	50	10	0	0	0	0	90	0	10
2017	Policy	52	26	7	15	0	0	0	78	15	28
2017	Project management	44	31	3	9	9	3	0	77	19	32
2017	Other services to the public	28	32	9	11	19	0	0	61	30	10
2017	None of the above	30	25	21	14	11	0	0	55	24	20
2014	Communications or public affairs	18	31	13	25	13	0	0	49	37	16
2014	Administration and operations	31	24	18	12	15	0	0	55	27	47
2014	Human resources	55	36	9	0	0	0	0	91	0	11
2014	Financial management	31	32	0	24	12	0	0	63	37	16
2014	Other services to the public	25	28	7	11	29	0	0	53	40	28
2014	None of the above	33	35	10	6	17	0	0	68	23	52

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	43	4	9	4	0	83	13	23
2020	Administration and operations	46	38	6	6	4	0	84	10	50
2020	Human resources	31	58	5	5	0	0	89	5	19
2020	Financial management	29	36	17	11	6	0	65	17	17
2020	Policy	39	41	14	6	0	0	80	6	30
2020	Project management	57	26	7	9	2	0	83	10	57
2020	Other services to the public	34	25	8	33	0	0	59	33	12
2020	None of the above	56	22	15	7	0	0	78	7	14
2019	Communications or public affairs	30	43	13	9	4	0	74	13	23
2019	Administration and operations	45	42	4	7	2	0	87	9	46
2019	Human resources	56	28	6	11	0	0	83	11	18
2019	Financial management	35	35	23	6	0	0	71	6	17
2019	Information technology	36	36	18	9	0	0	73	9	11
2019	Policy	45	41	3	10	0	0	86	10	29
2019	Project management	43	37	9	6	6	0	80	12	35
2019	Other services to the public	47	31	0	23	0	0	77	23	13
2019	None of the above	53	38	9	0	0	0	91	0	21
2018	Communications or public affairs	23	53	6	18	0	0	77	18	17
2018	Administration and operations	46	36	10	8	0	0	82	8	36
2018	Human resources	25	56	6	13	0	0	81	13	16
2018	Financial management	19	49	14	18	0	0	68	18	21
2018	Information technology	27	55	9	0	0	9	90	0	11
2018	Policy	42	42	13	3	0	0	84	3	35
2018	Project management	53	29	4	7	7	0	82	14	28
2018	None of the above	33	44	11	11	0	0	77	11	18
2017	Communications or public affairs	36	47	12	6	0	0	83	6	17
2017	Administration and operations	46	35	8	9	2	0	81	11	42
2017	Human resources	28	53	0	12	0	7	87	13	16
2017	Financial management	31	39	21	10	0	0	70	10	10
2017	Policy	21	53	10	15	0	0	74	15	28
2017	Project management	41	41	0	12	6	0	81	19	32
2017	Other services to the public	23	49	9	19	0	0	72	19	10
2017	None of the above	32	28	16	24	0	0	60	24	20
2014	Communications or public affairs	12	69	6	13	0	0	81	13	16
2014	Administration and operations	28	34	8	15	16	0	61	31	47
2014	Human resources	45	37	0	18	0	0	82	18	11
2014	Financial management	31	26	12	25	6	0	57	31	16
2014	Other services to the public	25	39	10	7	18	0	65	25	28
2014	None of the above	17	48	19	13	2	0	66	15	52

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	44	9	9	9	0	0	74	17	23
2020	Administration and operations	54	32	8	4	0	2	0	88	4	50
2020	Human resources	47	24	19	10	0	0	0	71	10	21
2020	Financial management	29	41	19	11	0	0	0	70	11	17
2020	Policy	47	30	13	3	0	3	3	82	4	31
2020	Project management	60	21	7	7	3	2	0	82	10	57
2020	Other services to the public	51	25	0	24	0	0	0	76	24	12
2020	None of the above	64	22	0	14	0	0	0	86	14	14
2019	Communications or public affairs	17	44	13	17	4	0	4	64	23	23
2019	Administration and operations	50	24	13	7	7	0	0	74	13	46
2019	Human resources	67	33	0	0	0	0	0	100	0	18
2019	Financial management	29	35	18	18	0	0	0	65	18	17
2019	Information technology	46	18	9	27	0	0	0	64	27	11
2019	Policy	48	41	7	3	0	0	0	90	3	29
2019	Project management	34	43	14	9	0	0	0	77	9	35
2019	Other services to the public	46	39	0	0	16	0	0	84	16	13
2019	None of the above	48	28	14	5	5	0	0	76	10	21
2018	Communications or public affairs	23	53	6	12	6	0	0	77	18	17
2018	Administration and operations	46	29	10	13	3	0	0	74	15	36
2018	Human resources	31	50	13	6	0	0	0	81	6	16
2018	Financial management	19	35	28	5	14	0	0	54	19	21
2018	Information technology	45	37	9	0	0	9	0	90	0	11
2018	Policy	37	42	13	5	3	0	0	79	8	36
2018	Project management	28	43	4	7	18	0	0	71	25	28
2018	None of the above	48	26	15	11	0	0	0	74	11	19
2017	Communications or public affairs	36	52	6	6	0	0	0	88	6	17
2017	Administration and operations	38	26	17	14	2	2	0	66	17	42
2017	Human resources	34	41	6	12	0	7	0	81	13	16
2017	Financial management	21	61	0	18	0	0	0	82	18	10
2017	Policy	28	49	14	3	5	0	0	78	8	28
2017	Project management	31	37	12	6	9	3	0	71	16	32
2017	Other services to the public	12	49	21	0	19	0	0	60	19	10
2017	None of the above	26	20	16	29	10	0	0	46	38	20
2014	Communications or public affairs	12	44	19	25	0	0	0	56	25	16
2014	Administration and operations	24	26	26	16	8	0	0	50	24	47
2014	Human resources	73	9	18	0	0	0	0	82	0	11
2014	Financial management	25	32	6	12	25	0	0	57	37	16
2014	Other services to the public	18	29	7	29	18	0	0	46	47	28
2014	None of the above	20	32	23	4	21	0	0	52	25	52

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	22	52	4	22	0	0	0	74	22	23
2020	Administration and operations	36	50	0	12	2	0	0	86	14	50
2020	Human resources	38	38	14	5	5	0	0	76	10	21
2020	Financial management	36	23	24	17	0	0	0	59	17	17
2020	Policy	32	54	3	10	0	0	0	87	10	31
2020	Project management	54	29	7	9	2	0	0	83	10	56
2020	Other services to the public	10	82	0	0	8	0	0	92	8	11
2020	None of the above	36	37	13	14	0	0	0	73	14	14
2019	Communications or public affairs	13	39	13	22	9	0	4	54	32	23
2019	Administration and operations	49	33	4	14	0	0	0	82	14	45
2019	Human resources	61	33	0	6	0	0	0	94	6	18
2019	Financial management	23	47	18	12	0	0	0	70	12	17
2019	Information technology	50	20	10	20	0	0	0	70	20	10
2019	Policy	21	52	17	10	0	0	0	72	10	29
2019	Project management	34	37	11	14	3	0	0	71	17	35
2019	Other services to the public	46	46	0	0	8	0	0	92	8	13
2019	None of the above	38	43	5	14	0	0	0	81	14	21
2018	Communications or public affairs	23	35	23	18	0	0	0	59	18	17
2018	Administration and operations	51	29	15	5	0	0	0	79	5	36
2018	Human resources	56	38	0	6	0	0	0	94	6	16
2018	Financial management	14	49	5	9	23	0	0	63	32	21
2018	Information technology	36	55	9	0	0	0	0	91	0	11
2018	Policy	27	42	15	10	5	0	0	70	16	36
2018	Project management	36	36	4	21	4	0	0	71	25	28
2018	None of the above	26	42	10	21	0	0	0	68	21	19
2017	Communications or public affairs	19	57	23	0	0	0	0	77	0	17
2017	Administration and operations	39	34	14	13	0	0	0	73	13	42
2017	Human resources	44	37	6	6	0	7	0	87	7	16
2017	Financial management	40	10	22	10	19	0	0	49	29	10
2017	Policy	25	35	22	19	0	0	0	60	19	28
2017	Project management	28	37	9	6	19	0	0	65	25	32
2017	Other services to the public	21	69	0	10	0	0	0	90	10	10
2017	None of the above	28	28	10	25	10	0	0	56	35	20

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	39	0	9	0	91	9	23
2020	Administration and operations	71	25	0	4	0	96	4	49
2020	Human resources	48	43	5	5	0	90	5	21
2020	Financial management	44	43	13	0	0	87	0	16
2020	Policy	61	30	10	0	0	90	0	31
2020	Project management	61	32	4	2	2	93	3	57
2020	Other services to the public	50	34	8	9	0	84	9	12
2020	None of the above	71	22	8	0	0	92	0	14
2019	Communications or public affairs	52	31	0	13	4	83	17	23
2019	Administration and operations	65	30	4	0	0	96	0	46
2019	Human resources	78	17	6	0	0	94	0	18
2019	Financial management	41	47	6	6	0	88	6	17
2019	Information technology	46	36	9	9	0	82	9	11
2019	Policy	48	34	10	3	3	83	7	29
2019	Project management	49	37	11	3	0	86	3	35
2019	Other services to the public	54	30	0	15	0	85	15	13
2019	None of the above	57	28	10	5	0	86	5	21
2018	Communications or public affairs	59	30	0	12	0	88	12	17
2018	Administration and operations	72	15	10	3	0	87	3	36
2018	Human resources	63	38	0	0	0	100	0	16
2018	Financial management	37	45	14	5	0	82	5	21
2018	Information technology	45	46	9	0	0	91	0	11
2018	Policy	60	29	8	3	0	89	3	35
2018	Project management	61	25	4	7	4	86	11	28
2018	None of the above	60	30	5	5	0	90	5	20
2017	Communications or public affairs	37	40	23	0	0	77	0	17
2017	Administration and operations	62	33	2	3	0	95	3	42
2017	Human resources	71	23	6	0	0	94	0	16
2017	Financial management	31	59	0	0	10	90	10	10
2017	Policy	42	40	3	14	0	83	14	28
2017	Project management	53	31	3	12	0	85	12	32
2017	Other services to the public	63	18	0	10	10	81	19	10
2017	None of the above	42	33	5	16	5	75	21	20
2014	Communications or public affairs	25	45	12	18	0	69	18	16
2014	Administration and operations	51	31	6	6	6	82	12	47
2014	Human resources	63	28	9	0	0	91	0	11
2014	Financial management	37	44	6	6	6	82	12	16
2014	Other services to the public	46	17	18	4	15	64	19	28
2014	None of the above	49	36	6	4	6	85	9	52

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	44	0	9	9	0	83	17	23
2020	Administration and operations	47	40	6	8	0	0	87	8	50
2020	Human resources	47	29	19	5	0	0	76	5	21
2020	Financial management	29	23	30	18	0	0	52	18	17
2020	Policy	48	35	10	7	0	0	83	7	31
2020	Project management	59	23	7	5	5	0	83	10	57
2020	Other services to the public	42	43	0	8	8	0	84	16	12
2020	None of the above	56	21	8	14	0	0	78	14	14
2019	Communications or public affairs	22	43	9	18	9	0	65	26	23
2019	Administration and operations	58	24	4	7	7	0	82	13	45
2019	Human resources	61	22	6	11	0	0	83	11	18
2019	Financial management	41	41	12	6	0	0	82	6	17
2019	Information technology	46	18	18	9	9	0	64	18	11
2019	Policy	45	41	3	7	0	3	89	7	29
2019	Project management	40	28	6	23	3	0	68	26	35
2019	Other services to the public	69	15	0	0	16	0	84	16	13
2019	None of the above	62	24	5	0	9	0	86	9	21
2018	Communications or public affairs	41	23	12	18	6	0	65	23	17
2018	Administration and operations	46	26	15	10	3	0	72	13	36
2018	Human resources	31	50	13	6	0	0	81	6	16
2018	Financial management	19	40	18	14	9	0	59	23	21
2018	Information technology	45	45	0	0	0	9	100	0	11
2018	Policy	52	32	5	5	5	0	84	11	35
2018	Project management	36	25	7	25	7	0	61	32	28
2018	None of the above	45	29	15	10	0	0	75	10	20
2017	Communications or public affairs	47	41	12	0	0	0	88	0	17
2017	Administration and operations	44	27	15	10	4	0	71	14	41
2017	Human resources	46	29	12	6	0	7	81	6	16
2017	Financial management	40	51	0	10	0	0	90	10	10
2017	Policy	22	49	10	14	5	0	71	19	28
2017	Project management	28	44	0	15	13	0	72	28	32
2017	Other services to the public	21	32	19	19	10	0	53	28	10
2017	None of the above	41	14	11	24	10	0	55	34	20

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	22	13	9	4	0	0	74	13	23
2020	Administration and operations	59	30	6	4	2	0	0	88	6	50
2020	Human resources	57	33	10	0	0	0	0	90	0	21
2020	Financial management	48	17	24	12	0	0	0	64	12	17
2020	Policy	42	35	17	3	0	0	3	80	3	31
2020	Project management	67	21	9	2	2	0	0	88	3	57
2020	Other services to the public	34	40	17	9	0	0	0	75	9	12
2020	None of the above	64	28	8	0	0	0	0	92	0	14
2019	Communications or public affairs	30	48	9	5	9	0	0	78	13	23
2019	Administration and operations	62	27	11	0	0	0	0	89	0	45
2019	Human resources	67	28	6	0	0	0	0	94	0	18
2019	Financial management	30	53	12	6	0	0	0	82	6	17
2019	Information technology	73	9	9	9	0	0	0	82	9	11
2019	Policy	41	34	17	7	0	0	0	76	7	29
2019	Project management	60	31	6	0	3	0	0	91	3	35
2019	Other services to the public	69	23	0	7	0	0	0	93	7	13
2019	None of the above	71	24	5	0	0	0	0	95	0	21
2018	Communications or public affairs	59	18	23	0	0	0	0	77	0	17
2018	Administration and operations	61	26	5	8	0	0	0	87	8	36
2018	Human resources	44	31	25	0	0	0	0	75	0	16
2018	Financial management	32	40	28	0	0	0	0	72	0	21
2018	Information technology	45	46	0	0	0	9	0	100	0	11
2018	Policy	48	38	13	0	0	0	0	87	0	35
2018	Project management	64	14	7	11	4	0	0	79	14	28
2018	None of the above	60	15	15	10	0	0	0	75	10	20
2017	Communications or public affairs	53	41	6	0	0	0	0	94	0	17
2017	Administration and operations	56	34	10	0	0	0	0	90	0	42
2017	Human resources	53	23	12	6	0	7	0	81	6	16
2017	Financial management	50	28	12	10	0	0	0	78	10	10
2017	Policy	39	46	12	3	0	0	0	85	3	28
2017	Project management	53	28	13	6	0	0	0	81	6	32
2017	Other services to the public	42	39	9	10	0	0	0	81	10	10
2017	None of the above	46	29	10	16	0	0	0	75	16	20
2014	Communications or public affairs	43	38	12	7	0	0	0	81	7	16
2014	Administration and operations	56	24	15	2	4	0	0	79	6	47
2014	Human resources	54	37	9	0	0	0	0	91	0	11
2014	Financial management	37	32	6	24	0	0	0	69	24	16
2014	Other services to the public	58	35	0	0	4	4	0	96	4	28
2014	None of the above	58	29	9	4	0	0	0	87	4	52

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	39	9	17	4	0	70	22	23
2020	Administration and operations	45	44	9	2	0	0	89	2	50
2020	Human resources	42	43	5	10	0	0	86	10	21
2020	Financial management	42	35	6	17	0	0	77	17	17
2020	Policy	54	33	10	3	0	0	87	3	31
2020	Project management	48	38	5	5	3	0	86	9	57
2020	Other services to the public	33	41	9	9	8	0	74	17	12
2020	None of the above	64	29	0	7	0	0	93	7	14
2019	Communications or public affairs	26	48	9	13	4	0	74	18	23
2019	Administration and operations	50	39	2	7	2	0	89	9	46
2019	Human resources	61	39	0	0	0	0	100	0	18
2019	Financial management	35	35	24	6	0	0	70	6	17
2019	Information technology	64	18	0	18	0	0	82	18	11
2019	Policy	48	38	10	3	0	0	86	3	29
2019	Project management	37	34	9	17	3	0	71	20	35
2019	Other services to the public	33	50	0	8	8	0	83	17	12
2019	None of the above	48	38	9	0	5	0	86	5	21
2018	Communications or public affairs	47	35	12	6	0	0	82	6	17
2018	Administration and operations	54	28	13	5	0	0	82	5	36
2018	Human resources	38	56	0	0	6	0	94	6	16
2018	Financial management	31	41	14	14	0	0	72	14	21
2018	Information technology	72	18	0	0	0	9	100	0	11
2018	Policy	47	43	8	0	3	0	89	3	35
2018	Project management	46	25	11	14	4	0	71	18	28
2018	None of the above	35	35	10	10	10	0	70	20	20
2017	Communications or public affairs	53	40	6	0	0	0	94	0	17
2017	Administration and operations	44	35	12	7	2	0	79	9	42
2017	Human resources	52	24	0	12	6	7	81	19	16
2017	Financial management	31	59	10	0	0	0	90	0	10
2017	Policy	29	43	14	12	3	0	71	15	28
2017	Project management	44	31	6	16	3	0	75	19	32
2017	Other services to the public	21	60	0	9	10	0	81	19	10
2017	None of the above	36	15	10	30	5	5	53	37	20
2014	Communications or public affairs	25	37	6	25	7	0	62	32	16
2014	Administration and operations	14	48	10	20	8	0	62	28	47
2014	Human resources	63	28	9	0	0	0	91	0	11
2014	Financial management	33	31	6	18	12	0	63	30	16
2014	Other services to the public	25	18	14	28	14	0	44	42	28
2014	None of the above	24	44	11	13	8	0	68	21	52

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	39	13	4	9	0	74	13	23
2020	Administration and operations	59	35	6	0	0	0	94	0	50
2020	Human resources	62	33	5	0	0	0	95	0	21
2020	Financial management	36	29	12	12	11	0	65	23	17
2020	Policy	51	26	20	3	0	0	77	3	31
2020	Project management	59	27	7	2	5	0	86	7	56
2020	Other services to the public	42	43	0	16	0	0	84	16	12
2020	None of the above	56	37	0	7	0	0	93	7	14
2019	Communications or public affairs	39	39	17	4	0	0	78	4	23
2019	Administration and operations	59	28	6	4	2	0	87	7	46
2019	Human resources	72	28	0	0	0	0	100	0	18
2019	Financial management	35	29	35	0	0	0	65	0	17
2019	Information technology	55	18	18	9	0	0	73	9	11
2019	Policy	59	24	10	7	0	0	83	7	29
2019	Project management	40	40	9	9	3	0	80	12	35
2019	Other services to the public	46	38	8	0	8	0	84	8	13
2019	None of the above	57	29	10	5	0	0	86	5	21
2018	Communications or public affairs	53	35	12	0	0	0	88	0	17
2018	Administration and operations	54	30	14	3	0	0	84	3	34
2018	Human resources	50	31	13	0	6	0	81	6	16
2018	Financial management	35	46	5	14	0	0	81	14	21
2018	Information technology	72	18	0	0	0	9	100	0	11
2018	Policy	49	24	21	5	0	0	73	5	35
2018	Project management	43	32	7	11	7	0	75	18	28
2018	None of the above	35	50	10	5	0	0	85	5	20
2017	Communications or public affairs	65	28	6	0	0	0	94	0	17
2017	Administration and operations	44	33	13	10	0	0	77	10	42
2017	Human resources	52	29	12	0	0	7	87	0	16
2017	Financial management	21	69	10	0	0	0	90	0	10
2017	Policy	47	35	10	5	3	0	81	8	28
2017	Project management	31	37	9	19	3	0	69	22	32
2017	Other services to the public	21	51	0	28	0	0	72	28	10
2017	None of the above	27	24	14	14	21	0	51	35	20
2014	Communications or public affairs	37	32	13	18	0	0	69	18	16
2014	Administration and operations	20	27	26	15	12	0	47	27	47
2014	Human resources	54	37	9	0	0	0	91	0	11
2014	Financial management	31	20	6	12	31	0	51	43	16
2014	Other services to the public	25	18	7	26	25	0	43	50	28
2014	None of the above	31	21	20	17	11	0	52	29	52

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	22	50	18	9	0	0	0	73	9	22
2020	Administration and operations	37	49	4	8	2	0	0	86	10	49
2020	Human resources	42	43	5	10	0	0	0	85	10	21
2020	Financial management	36	42	6	17	0	0	0	77	17	17
2020	Policy	47	40	3	3	0	0	7	93	3	31
2020	Project management	46	39	8	5	2	0	0	85	7	56
2020	Other services to the public	23	52	9	8	8	0	0	75	16	12
2020	None of the above	56	37	0	7	0	0	0	93	7	14
2019	Communications or public affairs	32	41	5	23	0	0	0	73	23	22
2019	Administration and operations	56	28	7	9	0	0	0	85	9	46
2019	Human resources	50	44	6	0	0	0	0	94	0	18
2019	Financial management	29	53	18	0	0	0	0	82	0	17
2019	Information technology	55	18	18	0	9	0	0	73	9	11
2019	Policy	38	52	3	7	0	0	0	90	7	29
2019	Project management	48	31	9	9	3	0	0	80	12	35
2019	Other services to the public	38	46	0	8	8	0	0	84	16	13
2019	None of the above	43	29	14	9	5	0	0	72	14	21
2018	Communications or public affairs	65	23	6	6	0	0	0	88	6	17
2018	Administration and operations	47	37	5	10	0	0	0	84	10	36
2018	Human resources	44	38	0	19	0	0	0	81	19	16
2018	Financial management	35	41	5	14	5	0	0	77	19	21
2018	Information technology	63	27	0	0	0	9	0	100	0	11
2018	Policy	46	27	19	8	0	0	0	73	8	35
2018	Project management	39	36	11	11	4	0	0	75	14	28
2018	None of the above	40	35	10	10	5	0	0	75	15	20
2017	Communications or public affairs	48	46	6	0	0	0	0	94	0	17
2017	Administration and operations	40	37	13	5	5	0	0	78	10	42
2017	Human resources	53	17	18	12	0	0	0	70	12	16
2017	Financial management	39	20	22	10	10	0	0	59	19	10
2017	Policy	32	36	19	10	0	0	3	70	11	28
2017	Project management	37	34	16	9	3	0	0	72	13	32
2017	Other services to the public	32	21	10	10	28	0	0	53	37	10
2017	None of the above	20	34	10	25	11	0	0	55	36	20
2014	Communications or public affairs	31	50	6	7	6	0	0	81	13	16
2014	Administration and operations	28	32	18	8	14	0	0	60	22	47
2014	Human resources	70	30	0	0	0	0	0	100	0	10
2014	Financial management	19	32	0	12	37	0	0	51	49	16
2014	Other services to the public	29	14	7	25	25	0	0	43	50	28
2014	None of the above	23	38	12	8	17	0	2	63	25	52

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	48	17	4	0	0	78	4	23
2020	Administration and operations	55	30	10	2	2	2	86	4	50
2020	Human resources	35	35	25	5	0	0	70	5	20
2020	Financial management	41	30	17	0	12	0	71	12	17
2020	Policy	48	36	16	0	0	0	84	0	31
2020	Project management	60	26	3	9	2	0	86	11	57
2020	Other services to the public	25	42	9	24	0	0	67	24	12
2020	None of the above	56	23	14	7	0	0	79	7	14
2019	Communications or public affairs	39	30	13	13	4	0	69	18	23
2019	Administration and operations	58	26	11	4	0	0	85	4	46
2019	Human resources	50	33	11	6	0	0	83	6	18
2019	Financial management	41	24	35	0	0	0	65	0	17
2019	Information technology	73	9	18	0	0	0	82	0	11
2019	Policy	41	41	14	3	0	0	83	3	29
2019	Project management	57	25	6	6	6	0	83	12	35
2019	Other services to the public	69	7	8	15	0	0	77	15	13
2019	None of the above	48	38	9	5	0	0	86	5	21
2018	Communications or public affairs	47	29	12	12	0	0	77	12	17
2018	Administration and operations	59	23	11	8	0	0	82	8	36
2018	Human resources	25	44	13	19	0	0	69	19	16
2018	Financial management	23	44	9	23	0	0	68	23	21
2018	Information technology	63	27	0	0	0	9	100	0	11
2018	Policy	53	36	8	0	3	0	89	3	35
2018	Project management	57	14	11	14	4	0	71	18	28
2018	None of the above	50	30	10	10	0	0	80	10	20
2017	Communications or public affairs	48	41	12	0	0	0	88	0	17
2017	Administration and operations	50	26	17	2	4	0	76	7	42
2017	Human resources	46	23	12	12	0	7	74	13	16
2017	Financial management	41	38	12	10	0	0	78	10	10
2017	Policy	32	39	19	7	3	0	71	10	28
2017	Project management	56	25	9	6	3	0	81	9	32
2017	Other services to the public	33	39	19	10	0	0	72	10	10
2017	None of the above	41	14	24	21	0	0	56	21	20
2014	Communications or public affairs	25	50	12	7	7	0	74	13	16
2014	Administration and operations	29	37	14	10	10	0	66	20	47
2014	Human resources	45	55	0	0	0	0	100	0	11
2014	Financial management	31	14	6	24	24	0	45	49	16
2014	Other services to the public	25	32	22	14	7	0	57	21	28
2014	None of the above	22	50	15	9	4	0	72	13	52

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	22	43	30	4	0	0	0	65	4	23
2020	Administration and operations	31	32	22	12	4	0	0	63	15	50
2020	Human resources	10	50	40	0	0	0	0	60	0	20
2020	Financial management	29	36	23	6	5	0	0	65	11	17
2020	Policy	33	38	19	7	3	0	0	71	10	31
2020	Project management	25	29	28	14	3	0	0	55	18	57
2020	Other services to the public	8	25	44	16	8	0	0	33	23	12
2020	None of the above	23	43	21	7	7	0	0	66	14	14
2019	Communications or public affairs	26	52	22	0	0	0	0	78	0	23
2019	Administration and operations	33	29	22	11	4	0	0	62	16	45
2019	Human resources	28	39	33	0	0	0	0	67	0	18
2019	Financial management	47	41	6	0	6	0	0	88	6	17
2019	Information technology	55	9	27	0	9	0	0	64	9	11
2019	Policy	28	38	27	3	3	0	0	66	7	29
2019	Project management	26	34	34	6	0	0	0	60	6	35
2019	Other services to the public	31	46	15	8	0	0	0	77	8	13
2019	None of the above	19	28	38	9	5	0	0	47	14	21
2018	Communications or public affairs	29	47	18	6	0	0	0	77	6	17
2018	Administration and operations	28	42	10	7	10	3	0	72	17	36
2018	Human resources	13	50	31	0	6	0	0	63	6	16
2018	Financial management	28	49	14	9	0	0	0	77	9	21
2018	Information technology	64	36	0	0	0	0	0	100	0	11
2018	Policy	28	36	24	7	3	0	2	66	10	36
2018	Project management	21	39	21	14	4	0	0	61	18	28
2018	None of the above	35	35	25	5	0	0	0	70	5	20
2017	Communications or public affairs	31	63	0	6	0	0	0	94	6	17
2017	Administration and operations	25	47	19	7	2	0	0	72	9	42
2017	Human resources	31	6	38	12	7	7	0	39	20	16
2017	Financial management	39	28	20	12	0	0	0	68	12	10
2017	Policy	36	35	22	7	0	0	0	71	7	28
2017	Project management	34	38	19	6	3	0	0	72	9	32
2017	Other services to the public	9	29	30	21	11	0	0	38	32	10
2017	None of the above	24	35	17	14	11	0	0	59	24	20
2014	Communications or public affairs	25	18	32	6	19	0	0	43	25	16
2014	Administration and operations	34	27	22	8	8	0	0	61	16	47
2014	Human resources	19	45	27	9	0	0	0	64	9	11
2014	Financial management	19	37	26	12	6	0	0	55	18	16
2014	Other services to the public	25	25	21	8	22	0	0	49	30	28
2014	None of the above	17	56	13	8	6	0	0	73	14	52

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	9	31	26	30	4	0	0	35	39	23
2020	Administration and operations	6	28	41	15	9	0	2	24	34	50
2020	Human resources	0	24	38	29	10	0	0	38	24	21
2020	Financial management	11	28	43	17	0	0	0	17	40	17
2020	Policy	12	22	46	13	3	0	3	16	36	31
2020	Project management	15	37	32	9	4	2	2	13	54	57
2020	Other services to the public	16	24	35	8	9	9	0	19	43	12
2020	None of the above	22	16	22	15	16	9	0	34	41	13
2019	Communications or public affairs	13	26	43	13	4	0	0	17	39	23
2019	Administration and operations	15	17	30	20	15	2	0	35	34	46
2019	Human resources	0	17	50	28	6	0	0	33	17	18
2019	Financial management	6	41	29	24	0	0	0	24	47	17
2019	Information technology	0	18	36	27	18	0	0	46	18	11
2019	Policy	7	24	38	17	14	0	0	31	31	29
2019	Project management	14	26	43	11	6	0	0	17	40	35
2019	Other services to the public	8	31	31	23	8	0	0	30	38	13
2019	None of the above	14	29	28	10	14	5	0	25	45	21
2018	Communications or public affairs	6	30	41	18	6	0	0	23	35	17
2018	Administration and operations	8	36	41	12	0	0	3	13	45	36
2018	Human resources	6	19	44	25	6	0	0	31	25	16
2018	Financial management	19	21	37	19	0	5	0	19	42	21
2018	Information technology	0	18	9	18	37	0	18	67	22	11
2018	Policy	5	20	40	27	3	0	5	32	26	36
2018	Project management	11	41	33	7	7	0	0	15	52	27
2018	None of the above	5	30	25	15	10	5	10	29	41	20
2017	Communications or public affairs	12	7	62	6	6	6	0	13	20	16
2017	Administration and operations	7	24	41	11	12	0	5	24	32	41
2017	Human resources	0	12	45	25	11	7	0	39	13	16
2017	Financial management	0	19	81	0	0	0	0	0	19	10
2017	Policy	7	25	51	7	10	0	0	17	31	28
2017	Project management	22	22	31	25	0	0	0	25	44	32
2017	Other services to the public	19	20	28	23	10	0	0	33	40	10
2017	None of the above	19	33	32	5	6	0	5	11	55	20
2014	Communications or public affairs	12	44	25	6	6	6	0	13	60	16
2014	Administration and operations	16	22	43	13	6	0	0	19	38	47
2014	Human resources	0	27	55	18	0	0	0	18	27	11
2014	Financial management	30	37	20	6	6	0	0	12	68	16
2014	Other services to the public	36	22	18	14	10	0	0	25	58	28
2014	None of the above	19	27	36	14	2	0	2	16	47	52

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	0	13	22	39	26	0	0	65	13	23
2020	Administration and operations	2	8	25	30	31	4	0	64	10	50
2020	Human resources	0	5	29	52	14	0	0	67	5	21
2020	Financial management	12	17	35	23	12	0	0	36	29	17
2020	Policy	3	0	21	43	29	0	3	74	3	31
2020	Project management	2	14	36	30	14	2	2	46	16	57
2020	Other services to the public	0	25	9	48	9	9	0	63	27	12
2020	None of the above	7	7	23	15	39	9	0	59	16	13
2019	Communications or public affairs	0	22	26	35	13	4	0	50	23	23
2019	Administration and operations	11	11	24	28	24	2	0	53	22	46
2019	Human resources	0	28	11	33	28	0	0	61	28	18
2019	Financial management	19	13	31	31	6	0	0	37	31	16
2019	Information technology	0	18	55	18	9	0	0	27	18	11
2019	Policy	3	0	35	34	28	0	0	62	3	29
2019	Project management	9	31	23	25	11	0	0	37	40	35
2019	Other services to the public	15	15	31	15	15	8	0	33	33	13
2019	None of the above	10	19	33	10	24	5	0	35	30	21
2018	Communications or public affairs	6	23	35	12	23	0	0	35	29	17
2018	Administration and operations	16	33	10	31	5	3	3	38	51	36
2018	Human resources	19	13	31	25	13	0	0	38	31	16
2018	Financial management	23	35	23	14	5	0	0	18	59	21
2018	Information technology	0	18	9	18	37	0	18	67	22	11
2018	Policy	5	8	57	17	8	0	5	26	14	36
2018	Project management	21	36	32	11	0	0	0	11	57	28
2018	None of the above	25	20	5	20	14	10	5	41	53	20
2017	Communications or public affairs	0	25	31	13	24	6	0	40	27	16
2017	Administration and operations	12	24	28	15	17	2	2	34	37	41
2017	Human resources	19	12	32	19	12	7	0	33	33	16
2017	Financial management	32	28	29	0	11	0	0	11	60	10
2017	Policy	17	15	26	31	10	0	0	42	32	28
2017	Project management	25	38	25	9	0	0	3	9	65	32
2017	Other services to the public	30	19	19	23	10	0	0	33	49	10
2017	None of the above	38	15	18	17	5	6	0	23	57	20
2014	Communications or public affairs	12	51	12	12	0	12	0	14	72	16
2014	Administration and operations	12	29	32	10	15	0	2	26	41	47
2014	Human resources	0	18	9	36	37	0	0	73	18	11
2014	Financial management	55	20	18	7	0	0	0	7	75	16
2014	Other services to the public	33	25	29	7	4	4	0	11	59	28
2014	None of the above	19	25	30	16	8	0	2	24	45	51

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	17	30	39	13	0	0	0	13	48	23
2020	Administration and operations	6	13	40	24	12	2	2	38	20	50
2020	Human resources	0	10	33	33	24	0	0	57	10	21
2020	Financial management	11	6	40	43	0	0	0	43	17	17
2020	Policy	3	16	42	26	10	0	3	37	19	31
2020	Project management	14	23	38	16	7	2	0	24	38	56
2020	Other services to the public	16	16	50	9	9	0	0	18	31	12
2020	None of the above	21	20	36	7	7	8	0	16	45	14
2019	Communications or public affairs	26	17	35	13	9	0	0	22	44	23
2019	Administration and operations	7	16	29	29	18	2	0	47	23	45
2019	Human resources	0	11	17	56	17	0	0	72	11	18
2019	Financial management	12	29	41	6	6	0	6	13	44	17
2019	Information technology	0	36	36	9	18	0	0	27	36	11
2019	Policy	10	21	34	28	7	0	0	35	31	29
2019	Project management	23	14	37	8	11	3	3	21	40	35
2019	Other services to the public	15	38	16	15	15	0	0	31	54	13
2019	None of the above	14	19	38	5	19	5	0	25	35	21
2018	Communications or public affairs	12	18	41	23	6	0	0	29	29	17
2018	Administration and operations	10	23	42	19	3	0	3	22	35	36
2018	Human resources	0	13	25	44	19	0	0	63	13	16
2018	Financial management	14	23	40	18	5	0	0	23	37	21
2018	Information technology	0	18	27	27	9	0	18	44	22	11
2018	Policy	10	16	40	20	8	0	5	30	28	36
2018	Project management	36	36	18	10	0	0	0	10	72	28
2018	None of the above	30	20	25	0	15	5	5	16	56	20
2017	Communications or public affairs	6	43	40	6	0	6	0	6	51	17
2017	Administration and operations	11	21	30	21	12	2	2	35	33	41
2017	Human resources	0	12	44	31	5	7	0	39	13	16
2017	Financial management	10	10	42	28	11	0	0	39	19	10
2017	Policy	17	19	46	7	11	0	0	18	36	28
2017	Project management	44	19	28	9	0	0	0	9	63	32
2017	Other services to the public	28	19	21	21	11	0	0	33	47	10
2017	None of the above	33	14	20	16	5	6	5	24	53	20
2014	Communications or public affairs	31	32	25	6	0	6	0	7	67	16
2014	Administration and operations	22	26	24	16	0	8	4	18	55	47
2014	Human resources	0	0	18	46	36	0	0	82	0	11
2014	Financial management	49	13	18	14	6	0	0	20	62	16
2014	Other services to the public	53	22	7	10	4	4	0	15	77	28
2014	None of the above	37	30	19	6	4	0	4	11	70	52

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	4	30	39	17	9	0	0	26	35	23
2020	Administration and operations	10	16	37	22	13	0	2	36	26	50
2020	Human resources	5	10	33	43	10	0	0	52	14	21
2020	Financial management	17	17	18	36	12	0	0	48	34	17
2020	Policy	3	16	40	30	7	0	3	38	20	30
2020	Project management	9	35	33	14	6	2	2	21	45	57
2020	Other services to the public	9	36	37	9	10	0	0	19	45	11
2020	None of the above	15	15	23	15	24	9	0	43	32	13
2019	Communications or public affairs	13	17	35	22	13	0	0	35	31	23
2019	Administration and operations	13	13	24	28	19	0	2	49	27	46
2019	Human resources	6	6	39	39	11	0	0	50	11	18
2019	Financial management	0	29	23	24	18	0	6	44	31	17
2019	Information technology	9	9	9	9	55	0	9	70	20	11
2019	Policy	7	19	41	22	11	0	0	33	26	27
2019	Project management	3	40	17	26	11	3	0	38	44	35
2019	Other services to the public	8	15	39	31	8	0	0	38	23	13
2019	None of the above	0	10	57	9	19	5	0	30	10	21
2018	Communications or public affairs	0	18	29	35	18	0	0	53	18	17
2018	Administration and operations	13	10	46	20	8	0	3	29	24	36
2018	Human resources	19	6	25	38	13	0	0	50	25	16
2018	Financial management	0	9	45	42	5	0	0	46	9	21
2018	Information technology	0	9	0	54	19	0	18	89	11	11
2018	Policy	0	21	40	29	5	0	5	36	22	36
2018	Project management	7	18	39	28	4	0	4	33	26	28
2018	None of the above	20	15	30	25	5	5	0	31	37	20
2017	Communications or public affairs	0	19	56	6	13	6	0	20	20	16
2017	Administration and operations	7	23	28	24	19	0	0	42	30	41
2017	Human resources	0	19	44	13	17	7	0	33	20	16
2017	Financial management	0	19	42	39	0	0	0	39	19	10
2017	Policy	7	17	34	35	7	0	0	42	24	28
2017	Project management	22	25	34	19	0	0	0	19	47	32
2017	None of the above	19	29	20	20	5	6	0	27	51	20
2014	Communications or public affairs	19	38	25	12	0	6	0	13	61	16
2014	Administration and operations	14	26	32	16	12	0	0	28	40	47
2014	Human resources	9	9	27	37	18	0	0	55	18	11
2014	Financial management	25	19	20	37	0	0	0	37	43	16
2014	Other services to the public	21	33	32	14	0	0	0	14	54	28
2014	None of the above	27	17	27	17	6	0	6	25	46	52

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	9	17	35	30	9	0	0	39	26	23
2020	Administration and operations	10	17	28	14	21	4	6	39	30	50
2020	Human resources	0	24	38	23	15	0	0	38	24	21
2020	Financial management	11	35	6	24	24	0	0	48	46	17
2020	Policy	10	16	29	35	7	0	3	43	27	31
2020	Project management	10	40	22	14	7	4	2	23	54	57
2020	Other services to the public	17	33	50	0	0	0	0	0	50	12
2020	None of the above	23	7	38	7	16	9	0	25	33	13
2019	Communications or public affairs	13	35	17	22	13	0	0	35	48	23
2019	Administration and operations	13	17	26	15	26	0	2	42	31	46
2019	Human resources	6	11	39	22	17	6	0	41	18	18
2019	Financial management	6	23	29	18	24	0	0	41	29	17
2019	Information technology	9	9	18	9	46	9	0	60	20	11
2019	Policy	7	14	25	18	32	4	0	52	22	28
2019	Project management	12	34	29	6	17	3	0	23	47	35
2019	Other services to the public	8	8	46	15	23	0	0	38	16	13
2019	None of the above	9	38	19	14	10	5	5	26	53	21
2018	Communications or public affairs	18	23	35	24	0	0	0	24	41	17
2018	Administration and operations	13	27	29	21	3	3	5	25	43	36
2018	Human resources	19	0	63	19	0	0	0	19	19	16
2018	Financial management	18	45	9	23	5	0	0	27	63	21
2018	Information technology	0	27	9	27	19	0	18	56	33	11
2018	Policy	5	15	34	20	16	4	5	39	23	36
2018	Project management	18	43	28	7	4	0	0	11	61	28
2018	None of the above	25	15	30	15	0	5	10	18	47	20
2017	Communications or public affairs	0	12	51	6	24	6	0	33	13	16
2017	Administration and operations	12	23	26	20	14	0	4	35	37	42
2017	Human resources	19	24	33	6	12	0	7	19	46	16
2017	Financial management	20	40	40	0	0	0	0	0	60	10
2017	Policy	11	19	24	24	14	3	3	41	33	28
2017	Project management	28	31	19	12	3	3	3	16	64	32
2017	Other services to the public	9	42	21	19	10	0	0	28	51	10
2017	None of the above	24	29	14	22	5	6	0	28	57	20
2014	Communications or public affairs	31	12	25	25	0	6	0	27	46	16
2014	Administration and operations	18	26	26	20	8	0	2	28	45	47
2014	Human resources	9	9	63	9	10	0	0	19	18	11
2014	Financial management	56	20	18	6	0	0	0	6	76	16
2014	Other services to the public	36	29	10	21	4	0	0	25	65	28
2014	None of the above	21	27	25	19	2	2	4	22	51	52

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	0	4	53	26	13	4	0	41	5	23
2020	Administration and operations	2	9	29	22	24	4	10	53	14	50
2020	Human resources	0	5	24	57	10	0	5	70	5	21
2020	Financial management	6	11	36	29	11	0	6	43	18	17
2020	Policy	0	10	20	41	27	0	3	70	10	31
2020	Project management	3	16	40	21	14	4	2	38	20	57
2020	Other services to the public	0	16	33	33	18	0	0	52	16	12
2020	None of the above	8	16	25	16	26	9	0	46	27	12
2019	Communications or public affairs	0	14	45	18	18	5	0	38	14	22
2019	Administration and operations	11	15	22	22	26	4	0	50	27	46
2019	Human resources	0	6	28	44	17	6	0	65	6	18
2019	Financial management	12	12	35	18	24	0	0	41	24	17
2019	Information technology	0	18	36	27	18	0	0	46	18	11
2019	Policy	7	7	24	31	28	0	3	61	14	29
2019	Project management	9	26	20	31	14	0	0	46	34	35
2019	Other services to the public	15	16	23	31	15	0	0	46	31	13
2019	None of the above	20	10	35	15	15	5	0	32	31	20
2018	Communications or public affairs	0	25	50	0	19	0	6	20	27	16
2018	Administration and operations	16	34	29	14	0	3	5	15	54	35
2018	Human resources	25	6	25	31	13	0	0	44	31	16
2018	Financial management	34	27	24	15	0	0	0	15	61	20
2018	Information technology	0	18	18	36	9	0	18	56	22	11
2018	Policy	8	10	37	28	5	7	5	37	21	36
2018	Project management	15	37	30	15	3	0	0	18	52	27
2018	None of the above	40	20	15	10	0	10	5	12	71	20
2017	Communications or public affairs	0	13	50	24	6	6	0	33	14	16
2017	Administration and operations	14	32	22	8	13	7	5	23	52	41
2017	Human resources	25	6	32	13	17	7	0	33	33	16
2017	Financial management	22	39	40	0	0	0	0	0	60	10
2017	Policy	7	12	32	28	14	3	3	45	20	28
2017	Project management	31	40	13	13	3	0	0	16	72	32
2017	Other services to the public	18	21	0	40	21	0	0	61	39	10
2017	None of the above	44	23	0	17	5	11	0	25	75	20
2014	Communications or public affairs	19	6	38	18	12	6	0	33	27	16
2014	Administration and operations	15	12	38	20	16	0	0	36	27	47
2014	Human resources	0	18	0	45	28	9	0	80	20	11
2014	Financial management	25	24	24	26	0	0	0	26	49	16
2014	Other services to the public	18	18	36	14	11	0	3	26	37	28
2014	None of the above	6	19	41	21	8	0	6	30	26	52

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	5	18	36	32	9	0	0	41	23	22
2020	Administration and operations	8	6	31	32	17	4	2	53	14	50
2020	Human resources	0	10	29	42	15	0	5	60	10	21
2020	Financial management	11	18	29	29	12	0	0	42	29	17
2020	Policy	3	7	44	26	16	0	3	44	10	31
2020	Project management	14	24	38	12	9	0	2	22	39	57
2020	Other services to the public	16	25	24	26	9	0	0	36	40	12
2020	None of the above	15	29	17	7	24	9	0	34	48	13
2019	Communications or public affairs	9	22	35	26	9	0	0	35	31	23
2019	Administration and operations	7	13	39	22	19	0	0	41	20	46
2019	Human resources	0	0	33	50	17	0	0	67	0	18
2019	Financial management	6	41	24	24	6	0	0	29	47	17
2019	Information technology	0	36	9	36	18	0	0	55	36	11
2019	Policy	11	25	25	28	11	0	0	39	36	28
2019	Project management	18	21	38	12	9	3	0	21	40	34
2019	Other services to the public	8	31	38	15	8	0	0	23	39	13
2019	None of the above	10	19	24	23	19	5	0	44	30	21
2018	Communications or public affairs	6	12	41	18	18	6	0	38	19	17
2018	Administration and operations	10	13	44	25	3	3	3	29	25	36
2018	Human resources	0	13	50	25	13	0	0	38	13	16
2018	Financial management	5	26	41	23	5	0	0	27	31	21
2018	Information technology	0	9	37	36	9	0	9	50	10	11
2018	Policy	8	13	45	24	3	3	5	29	23	36
2018	Project management	21	32	32	11	4	0	0	14	54	28
2018	None of the above	35	15	20	5	10	10	5	17	59	20
2017	Communications or public affairs	0	25	40	17	12	6	0	30	27	17
2017	Administration and operations	5	14	44	24	5	2	5	31	21	41
2017	Human resources	6	6	44	31	6	7	0	40	13	16
2017	Financial management	10	20	51	19	0	0	0	19	29	10
2017	Policy	14	22	35	10	15	0	3	26	37	28
2017	Project management	35	34	22	9	0	0	0	9	69	32
2017	Other services to the public	19	18	19	32	11	0	0	44	37	10
2017	None of the above	19	34	26	5	11	5	0	17	56	20
2014	Communications or public affairs	26	18	18	12	13	12	0	29	50	16
2014	Administration and operations	10	28	36	10	12	2	2	23	39	47
2014	Human resources	0	9	46	18	27	0	0	45	9	11
2014	Financial management	31	24	32	6	0	6	0	6	59	16
2014	Other services to the public	50	18	7	18	3	4	0	22	70	28
2014	None of the above	29	27	27	10	0	2	6	10	60	52

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	0	9	31	43	17	0	0	61	9	23
2020	Administration and operations	6	8	28	36	23	0	0	59	14	50
2020	Human resources	0	0	43	38	19	0	0	57	0	21
2020	Financial management	11	6	36	29	18	0	0	47	18	17
2020	Policy	3	6	22	42	23	0	3	67	9	31
2020	Project management	0	20	34	33	10	0	2	44	21	57
2020	Other services to the public	0	43	16	33	9	0	0	42	43	12
2020	None of the above	0	7	23	30	31	9	0	67	8	13
2019	Communications or public affairs	0	0	13	56	30	0	0	87	0	23
2019	Administration and operations	7	6	31	28	24	0	4	54	14	46
2019	Human resources	0	0	22	39	39	0	0	78	0	18
2019	Financial management	0	6	24	35	35	0	0	71	6	17
2019	Information technology	0	18	27	18	36	0	0	55	18	11
2019	Policy	7	28	14	35	17	0	0	52	35	29
2019	Project management	3	17	31	31	14	3	0	47	21	35
2019	Other services to the public	0	23	23	54	0	0	0	54	23	13
2019	None of the above	5	14	52	19	10	0	0	29	19	21

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	21	39	22	17	0	0	0	61	17	23
2020	Administration and operations	36	27	12	2	0	14	8	82	2	50
2020	Human resources	38	24	19	5	0	10	5	72	6	21
2020	Financial management	29	29	12	0	6	18	6	77	8	17
2020	Policy	48	16	23	3	0	10	0	71	3	31
2020	Project management	47	35	9	2	0	2	5	89	2	57
2020	Other services to the public	40	18	17	16	0	9	0	64	17	12
2020	None of the above	25	41	0	0	0	0	34	100	0	12
2019	Communications or public affairs	30	26	26	9	4	4	0	59	14	23
2019	Administration and operations	54	24	9	4	4	0	4	82	9	46
2019	Human resources	67	11	6	0	0	6	11	93	0	18
2019	Financial management	35	17	24	6	0	6	12	64	7	17
2019	Information technology	46	27	0	9	0	0	18	89	11	11
2019	Policy	62	21	10	3	0	3	0	86	4	29
2019	Project management	44	24	18	12	3	0	0	67	15	34
2019	Other services to the public	54	16	15	7	8	0	0	69	15	13
2019	None of the above	48	10	14	5	9	5	10	67	16	21
2018	Communications or public affairs	18	53	6	12	6	0	6	75	19	17
2018	Administration and operations	41	30	13	3	5	5	3	78	9	36
2018	Human resources	50	25	6	6	0	13	0	86	7	16
2018	Financial management	18	50	9	9	9	5	0	71	19	21
2018	Information technology	36	27	18	0	0	0	19	77	0	11
2018	Policy	41	25	10	5	5	5	8	76	12	36
2018	Project management	36	36	7	14	7	0	0	71	21	28
2018	None of the above	42	37	10	5	0	5	0	84	5	19
2017	Communications or public affairs	48	28	18	0	0	0	6	81	0	17
2017	Administration and operations	44	26	11	7	2	6	5	78	10	42
2017	Human resources	38	38	0	0	6	11	7	92	8	16
2017	Financial management	21	22	39	10	0	9	0	47	11	10
2017	Policy	39	32	3	14	8	3	0	73	23	28
2017	Project management	25	44	19	3	3	3	3	73	7	32
2017	Other services to the public	42	11	0	19	28	0	0	53	47	10
2017	None of the above	22	23	16	15	19	5	0	47	36	20
2014	Communications or public affairs	37	31	26	6	0	0	0	68	6	16
2014	Administration and operations	22	24	18	16	10	10	0	51	29	47
2014	Human resources	64	18	9	9	0	0	0	82	9	11
2014	Financial management	12	20	12	19	37	0	0	33	55	16
2014	Other services to the public	28	29	7	14	18	0	4	59	34	28
2014	None of the above	35	21	17	6	13	6	2	61	21	52

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	44	4	4	4	0	0	87	9	23
2020	Administration and operations	63	23	2	8	0	2	2	90	8	50
2020	Human resources	62	29	0	10	0	0	0	90	10	21
2020	Financial management	41	24	17	12	5	0	0	65	17	17
2020	Policy	74	10	10	3	0	3	0	86	3	31
2020	Project management	68	22	7	2	2	0	0	90	3	57
2020	Other services to the public	66	17	0	9	8	0	0	83	17	12
2020	None of the above	75	8	0	8	0	9	0	91	9	12
2019	Communications or public affairs	36	46	0	5	14	0	0	82	18	22
2019	Administration and operations	67	11	11	4	4	2	0	80	9	46
2019	Human resources	83	17	0	0	0	0	0	100	0	18
2019	Financial management	62	13	12	6	0	6	0	80	7	16
2019	Information technology	82	9	9	0	0	0	0	91	0	11
2019	Policy	69	24	0	7	0	0	0	93	7	29
2019	Project management	54	26	6	12	3	0	0	80	14	35
2019	Other services to the public	54	31	0	8	8	0	0	84	16	13
2019	None of the above	81	5	5	5	5	0	0	86	9	21
2018	Communications or public affairs	29	41	0	18	12	0	0	71	29	17
2018	Administration and operations	58	30	0	8	5	0	0	87	13	36
2018	Human resources	63	19	6	13	0	0	0	81	13	16
2018	Financial management	23	50	14	9	5	0	0	72	14	21
2018	Information technology	55	27	0	9	0	0	9	90	10	11
2018	Policy	56	21	10	5	5	3	0	79	11	36
2018	Project management	44	26	0	19	11	0	0	70	30	27
2018	None of the above	63	31	0	0	5	0	0	95	5	19
2017	Communications or public affairs	48	40	6	6	0	0	0	88	6	17
2017	Administration and operations	57	22	6	10	4	0	2	80	14	42
2017	Human resources	49	32	0	12	0	7	0	87	13	16
2017	Financial management	21	41	19	19	0	0	0	62	19	10
2017	Policy	50	31	3	10	5	0	0	81	15	28
2017	Project management	31	47	3	9	6	3	0	81	16	32
2017	Other services to the public	44	28	0	9	19	0	0	72	28	10
2017	None of the above	47	18	11	14	10	0	0	65	24	20
2014	Communications or public affairs	31	26	7	18	12	6	0	60	33	16
2014	Administration and operations	34	24	12	14	10	4	2	62	26	47
2014	Human resources	64	27	0	9	0	0	0	91	9	11
2014	Financial management	33	18	6	12	30	0	0	51	43	16
2014	Other services to the public	42	22	4	18	15	0	0	64	33	28
2014	None of the above	49	21	4	10	17	0	0	69	27	52

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	35	0	13	0	0	0	87	13	23
2020	Administration and operations	81	16	2	0	0	0	2	98	0	49
2020	Human resources	76	24	0	0	0	0	0	100	0	21
2020	Financial management	54	29	6	5	5	0	0	83	11	17
2020	Policy	81	13	3	0	0	3	0	97	0	31
2020	Project management	79	18	2	2	0	0	0	96	2	55
2020	Other services to the public	57	35	0	8	0	0	0	92	8	12
2020	None of the above	66	34	0	0	0	0	0	100	0	12
2019	Communications or public affairs	52	26	0	13	9	0	0	78	22	23
2019	Administration and operations	65	26	2	7	0	0	0	91	7	46
2019	Human resources	83	17	0	0	0	0	0	100	0	18
2019	Financial management	65	24	6	6	0	0	0	88	6	17
2019	Information technology	64	27	9	0	0	0	0	91	0	11
2019	Policy	79	17	0	3	0	0	0	97	3	29
2019	Project management	57	31	8	3	0	0	0	89	3	35
2019	Other services to the public	46	38	0	8	7	0	0	85	15	13
2019	None of the above	81	10	5	5	0	0	0	91	5	21
2018	Communications or public affairs	35	47	6	12	0	0	0	82	12	17
2018	Administration and operations	62	31	3	3	3	0	0	92	5	36
2018	Human resources	73	27	0	0	0	0	0	100	0	15
2018	Financial management	24	67	10	0	0	0	0	90	0	20
2018	Information technology	73	27	0	0	0	0	0	100	0	11
2018	Policy	64	18	13	3	3	0	0	82	5	36
2018	Project management	53	32	11	4	0	0	0	86	4	28
2018	None of the above	63	21	5	5	0	0	5	89	5	19
2017	Communications or public affairs	60	29	12	0	0	0	0	88	0	17
2017	Administration and operations	63	31	2	5	0	0	0	93	5	41
2017	Human resources	82	12	6	0	0	0	0	94	0	16
2017	Financial management	11	61	0	28	0	0	0	72	28	10
2017	Policy	60	25	3	12	0	0	0	85	12	28
2017	Project management	50	35	9	6	0	0	0	84	6	32
2017	Other services to the public	32	30	10	0	28	0	0	62	28	10
2017	None of the above	54	14	6	20	5	0	0	69	25	20
2014	Communications or public affairs	37	37	6	13	6	0	0	75	19	16
2014	Administration and operations	41	32	12	10	4	2	0	74	14	47
2014	Human resources	64	36	0	0	0	0	0	100	0	11
2014	Financial management	32	19	0	43	6	0	0	51	49	16
2014	Other services to the public	47	28	0	18	8	0	0	75	25	28
2014	None of the above	46	39	4	8	4	0	0	85	11	52

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	47	39	4	9	0	0	0	87	9	23
2020	Administration and operations	64	26	2	2	0	6	0	96	2	50
2020	Human resources	62	38	0	0	0	0	0	100	0	21
2020	Financial management	54	35	11	0	0	0	0	89	0	17
2020	Policy	67	19	10	3	0	0	0	87	3	31
2020	Project management	66	28	2	2	0	2	0	96	2	57
2020	Other services to the public	40	52	0	8	0	0	0	92	8	12
2020	None of the above	65	26	9	0	0	0	0	91	0	12
2019	Communications or public affairs	45	32	0	14	5	5	0	81	19	22
2019	Administration and operations	69	20	4	4	2	0	0	89	7	46
2019	Human resources	83	17	0	0	0	0	0	100	0	18
2019	Financial management	41	35	12	6	0	6	0	81	6	17
2019	Information technology	55	18	18	9	0	0	0	73	9	11
2019	Policy	76	21	0	3	0	0	0	97	3	29
2019	Project management	54	23	14	9	0	0	0	77	9	35
2019	Other services to the public	46	31	8	7	8	0	0	77	15	13
2019	None of the above	67	19	14	0	0	0	0	86	0	21
2018	Communications or public affairs	59	23	6	12	0	0	0	82	12	17
2018	Administration and operations	64	28	3	5	0	0	0	92	5	36
2018	Human resources	56	31	13	0	0	0	0	88	0	16
2018	Financial management	23	49	23	5	0	0	0	72	5	21
2018	Information technology	63	18	0	9	0	0	9	90	10	11
2018	Policy	60	32	5	0	3	0	0	92	3	35
2018	Project management	48	33	15	4	0	0	0	81	4	27
2018	None of the above	63	31	0	5	0	0	0	95	5	19

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	31	9	13	4	4	76	14	23
2020	Administration and operations	61	15	7	0	10	6	91	0	50
2020	Human resources	62	24	10	0	0	5	90	0	21
2020	Financial management	29	41	5	0	24	0	93	0	17
2020	Policy	64	23	3	7	3	0	90	7	31
2020	Project management	70	15	8	5	0	2	87	5	57
2020	Other services to the public	67	18	8	8	0	0	84	8	12
2020	None of the above	41	16	19	0	9	16	75	0	12

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	26	17	4	0	0	0	78	4	23
2020	Administration and operations	72	22	2	0	0	0	4	98	0	49
2020	Human resources	57	29	14	0	0	0	0	86	0	21
2020	Financial management	52	19	18	11	0	0	0	71	11	17
2020	Policy	76	13	7	0	0	0	3	93	0	31
2020	Project management	82	14	2	2	0	0	0	96	2	57
2020	Other services to the public	67	16	9	8	0	0	0	83	8	12
2020	None of the above	62	23	0	15	0	0	0	85	15	13
2019	Communications or public affairs	52	22	17	4	0	0	4	77	5	23
2019	Administration and operations	61	28	9	0	0	0	2	91	0	46
2019	Human resources	71	18	6	0	0	0	6	94	0	17
2019	Financial management	41	24	18	18	0	0	0	65	18	17
2019	Information technology	73	0	9	9	0	9	0	80	10	11
2019	Policy	83	10	7	0	0	0	0	93	0	29
2019	Project management	57	29	11	3	0	0	0	86	3	35
2019	Other services to the public	61	15	8	8	8	0	0	77	16	13
2019	None of the above	57	24	10	0	5	0	5	85	5	21

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	35	9	0	4	0	0	87	4	23
2020	Administration and operations	50	35	8	6	0	0	2	86	6	49
2020	Human resources	67	14	19	0	0	0	0	81	0	21
2020	Financial management	36	41	0	23	0	0	0	77	23	17
2020	Policy	51	32	10	3	3	0	0	83	7	31
2020	Project management	63	28	2	7	0	0	0	91	7	57
2020	Other services to the public	57	26	9	0	8	0	0	83	8	12
2020	None of the above	44	36	7	7	7	0	0	80	14	14
2019	Communications or public affairs	43	22	13	22	0	0	0	65	22	23
2019	Administration and operations	52	31	13	2	2	0	0	82	4	46
2019	Human resources	61	28	0	11	0	0	0	89	11	18
2019	Financial management	29	35	24	12	0	0	0	65	12	17
2019	Information technology	46	27	9	0	18	0	0	73	18	11
2019	Policy	54	25	14	7	0	0	0	79	7	28
2019	Project management	51	23	23	0	3	0	0	74	3	35
2019	Other services to the public	53	23	0	23	0	0	0	77	23	13
2019	None of the above	62	19	10	5	5	0	0	81	9	21
2018	Communications or public affairs	29	47	12	12	0	0	0	77	12	17
2018	Administration and operations	61	13	15	10	0	0	0	74	10	36
2018	Human resources	56	31	6	6	0	0	0	88	6	16
2018	Financial management	23	36	14	9	14	5	0	62	24	21
2018	Information technology	36	37	18	0	0	0	9	80	0	11
2018	Policy	48	26	8	8	8	0	3	76	16	36
2018	Project management	32	50	11	4	4	0	0	82	7	28
2018	None of the above	42	37	0	16	0	0	5	83	17	19
2017	Communications or public affairs	48	47	6	0	0	0	0	94	0	17
2017	Administration and operations	46	29	11	9	5	0	0	75	14	42
2017	Human resources	68	25	0	0	0	7	0	100	0	16
2017	Financial management	11	48	12	19	10	0	0	59	29	10
2017	Policy	35	39	7	19	0	0	0	74	19	28
2017	Project management	50	31	9	6	3	0	0	81	9	32
2017	Other services to the public	31	39	21	10	0	0	0	69	10	10
2017	None of the above	46	24	11	5	5	5	4	77	11	20
2014	Communications or public affairs	37	44	7	12	0	0	0	81	12	16
2014	Administration and operations	32	34	16	13	6	0	0	65	19	47
2014	Human resources	73	27	0	0	0	0	0	100	0	11
2014	Financial management	20	12	6	31	30	0	0	33	61	16
2014	Other services to the public	36	32	14	7	11	0	0	68	18	28
2014	None of the above	37	27	20	4	11	0	2	65	15	52

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	50	36	5	9	0	0	0	86	9	22
2020	Administration and operations	60	22	8	0	2	4	4	89	2	48
2020	Human resources	67	29	5	0	0	0	0	95	0	21
2020	Financial management	30	23	18	17	5	6	0	56	24	17
2020	Policy	65	22	3	0	3	6	0	93	4	31
2020	Project management	75	12	5	3	2	2	0	89	5	57
2020	Other services to the public	59	25	0	8	8	0	0	84	16	12
2020	None of the above	62	7	16	7	7	0	0	70	15	13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	39	4	13	0	0	0	83	13	23
2020	Administration and operations	60	30	2	2	0	2	4	96	2	49
2020	Human resources	71	19	10	0	0	0	0	90	0	21
2020	Financial management	35	42	0	23	0	0	0	77	23	17
2020	Policy	55	32	7	3	0	0	3	90	3	31
2020	Project management	70	28	0	0	2	0	0	98	2	56
2020	Other services to the public	57	28	0	8	8	0	0	84	16	12
2020	None of the above	40	31	15	7	7	0	0	71	15	13
2019	Communications or public affairs	36	32	5	23	0	5	0	71	24	22
2019	Administration and operations	56	33	4	2	4	0	0	89	7	46
2019	Human resources	72	17	0	11	0	0	0	89	11	18
2019	Financial management	35	35	24	6	0	0	0	71	6	17
2019	Information technology	55	27	0	9	9	0	0	82	18	11
2019	Policy	52	45	3	0	0	0	0	97	0	29
2019	Project management	47	35	9	6	3	0	0	82	9	34
2019	Other services to the public	38	46	0	8	8	0	0	84	16	13
2019	None of the above	52	24	10	5	5	0	5	80	10	21
2018	Communications or public affairs	23	59	18	0	0	0	0	82	0	17
2018	Administration and operations	66	13	13	8	0	0	0	79	8	36
2018	Human resources	56	31	6	6	0	0	0	88	6	16
2018	Financial management	41	31	14	5	5	5	0	76	10	21
2018	Information technology	63	18	9	0	0	0	9	90	0	11
2018	Policy	51	18	13	8	8	3	0	71	16	36
2018	Project management	43	36	7	11	4	0	0	79	14	28
2018	None of the above	42	31	0	27	0	0	0	73	27	19
2017	Communications or public affairs	53	35	12	0	0	0	0	88	0	17
2017	Administration and operations	55	31	4	7	2	0	0	86	9	42
2017	Human resources	64	24	12	0	0	0	0	88	0	16
2017	Financial management	31	40	0	19	10	0	0	71	29	10
2017	Policy	49	25	3	22	0	0	0	74	22	28
2017	Project management	38	38	9	13	3	0	0	75	16	32
2017	Other services to the public	42	48	10	0	0	0	0	90	0	10
2017	None of the above	37	24	25	5	5	0	4	64	10	20
2014	Communications or public affairs	37	44	6	7	6	0	0	81	13	16
2014	Administration and operations	32	28	12	12	16	0	0	60	28	47
2014	Human resources	73	27	0	0	0	0	0	100	0	11
2014	Financial management	13	38	12	12	24	0	0	51	37	16
2014	Other services to the public	43	17	11	22	4	4	0	63	26	28
2014	None of the above	41	28	11	8	9	0	2	71	17	52

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	52	48	23
2020	Administration and operations	38	62	50
2020	Human resources	43	57	21
2020	Financial management	47	53	17
2020	Policy	38	62	31
2020	Project management	47	53	57
2020	Other services to the public	24	76	12
2020	None of the above	21	79	14

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	74	9	9	0	0	0	9	90	0	23
2020	Administration and operations	56	21	0	0	4	6	12	95	5	50
2020	Human resources	47	10	5	0	0	5	33	92	0	21
2020	Financial management	58	17	12	6	0	0	6	81	7	17
2020	Policy	54	26	0	0	0	10	10	100	0	31
2020	Project management	72	12	3	2	2	0	9	92	4	57
2020	Other services to the public	51	26	8	8	0	0	8	83	8	12
2020	None of the above	42	22	7	0	7	7	15	82	9	14

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	35	4	9	0	0	0	87	9	23
2020	Administration and operations	67	23	2	6	0	0	2	92	6	50
2020	Human resources	71	5	19	5	0	0	0	76	5	21
2020	Financial management	65	17	12	0	5	0	0	83	5	17
2020	Policy	80	13	7	0	0	0	0	93	0	31
2020	Project management	77	18	2	3	0	0	0	95	3	57
2020	Other services to the public	58	34	0	0	8	0	0	92	8	12
2020	None of the above	55	38	7	0	0	0	0	93	0	13
2019	Communications or public affairs	39	39	13	9	0	0	0	78	9	23
2019	Administration and operations	67	20	9	2	2	0	0	87	4	46
2019	Human resources	89	0	0	6	6	0	0	89	11	18
2019	Financial management	35	47	6	12	0	0	0	82	12	17
2019	Information technology	64	9	18	9	0	0	0	73	9	11
2019	Policy	79	21	0	0	0	0	0	100	0	29
2019	Project management	54	31	6	9	0	0	0	86	9	35
2019	Other services to the public	66	25	8	0	0	0	0	92	0	12
2019	None of the above	67	14	5	10	5	0	0	81	14	21
2018	Communications or public affairs	41	35	18	0	6	0	0	77	6	17
2018	Administration and operations	62	22	10	0	5	0	0	84	5	36
2018	Human resources	69	13	19	0	0	0	0	81	0	16
2018	Financial management	28	45	9	5	9	5	0	76	14	21
2018	Information technology	63	9	18	0	0	0	9	80	0	11
2018	Policy	48	21	21	3	5	3	0	71	8	36
2018	Project management	36	36	7	11	11	0	0	71	21	28
2018	None of the above	63	16	5	16	0	0	0	79	16	19
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	17
2017	Administration and operations	55	24	8	11	2	0	0	78	14	42
2017	Human resources	50	31	6	6	0	7	0	87	7	16
2017	Financial management	41	28	31	0	0	0	0	69	0	10
2017	Policy	39	32	12	14	3	0	0	71	17	28
2017	Project management	53	25	3	16	3	0	0	78	19	32
2017	Other services to the public	33	39	19	10	0	0	0	72	10	10
2017	None of the above	51	25	10	5	5	0	4	80	10	20
2014	Communications or public affairs	55	26	12	6	0	0	0	82	6	16
2014	Administration and operations	36	38	8	10	8	0	0	74	18	47
2014	Human resources	82	18	0	0	0	0	0	100	0	11
2014	Financial management	26	12	6	19	37	0	0	39	55	16
2014	Other services to the public	46	18	7	14	15	0	0	64	29	28
2014	None of the above	45	27	10	6	11	0	2	73	18	52

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	35	4	17	9	4	0	68	27	23
2020	Administration and operations	61	27	2	2	2	6	0	94	4	50
2020	Human resources	33	38	19	5	0	5	0	75	5	21
2020	Financial management	31	47	5	0	0	17	0	93	0	17
2020	Policy	49	28	7	7	0	10	0	85	7	31
2020	Project management	61	31	5	0	0	2	0	94	0	57
2020	Other services to the public	55	27	0	0	8	10	0	91	9	11
2020	None of the above	30	29	16	0	8	17	0	71	10	13
2019	Communications or public affairs	30	43	13	9	4	0	0	74	13	23
2019	Administration and operations	54	24	11	2	4	4	0	82	7	46
2019	Human resources	44	39	0	17	0	0	0	83	17	18
2019	Financial management	12	71	12	0	0	6	0	88	0	17
2019	Information technology	45	27	0	18	0	9	0	80	20	11
2019	Policy	41	45	10	0	3	0	0	86	3	29
2019	Project management	37	37	17	3	6	0	0	74	9	35
2019	Other services to the public	61	31	0	0	8	0	0	92	8	13
2019	None of the above	43	29	14	5	0	10	0	79	5	21
2018	Communications or public affairs	23	53	12	6	6	0	0	77	12	17
2018	Administration and operations	61	16	21	0	3	0	0	77	3	36
2018	Human resources	50	31	6	13	0	0	0	81	13	16
2018	Financial management	18	31	23	14	5	9	0	54	21	21
2018	Information technology	46	18	18	0	0	9	9	78	0	11
2018	Policy	56	26	10	3	0	5	0	86	3	36
2018	Project management	32	54	0	7	7	0	0	86	14	28
2018	None of the above	50	20	15	5	0	10	0	78	6	20
2017	Communications or public affairs	28	48	24	0	0	0	0	76	0	17
2017	Administration and operations	45	25	19	5	0	7	0	75	5	41
2017	Human resources	31	38	18	6	0	7	0	74	7	16
2017	Financial management	11	28	31	10	10	10	0	44	22	10
2017	Policy	46	32	12	7	0	3	0	81	7	28
2017	Project management	31	34	3	16	10	6	0	70	27	32
2017	Other services to the public	21	51	9	9	10	0	0	72	19	10
2017	None of the above	21	24	0	24	19	11	0	51	49	20
2014	Communications or public affairs	12	50	13	13	6	6	0	66	20	16
2014	Administration and operations	18	28	14	26	8	6	0	49	37	47
2014	Human resources	37	63	0	0	0	0	0	100	0	11
2014	Financial management	6	26	0	25	37	6	0	34	66	16
2014	Other services to the public	29	17	10	21	15	7	0	50	39	28
2014	None of the above	20	28	17	17	11	6	0	51	30	52

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	44	13	13	4	0	0	70	17	23
2020	Administration and operations	63	29	4	2	2	0	0	92	4	50
2020	Human resources	40	45	15	0	0	0	0	85	0	20
2020	Financial management	37	41	6	5	0	11	0	87	6	17
2020	Policy	49	42	0	3	3	3	0	94	6	31
2020	Project management	58	31	9	0	0	2	0	90	0	57
2020	Other services to the public	34	49	0	0	8	9	0	91	9	12
2020	None of the above	46	22	8	16	0	0	9	74	17	13
2019	Communications or public affairs	26	43	13	13	4	0	0	69	18	23
2019	Administration and operations	58	20	16	2	2	2	0	79	5	45
2019	Human resources	39	39	11	11	0	0	0	78	11	18
2019	Financial management	18	65	6	6	0	6	0	88	6	17
2019	Information technology	36	18	18	9	9	9	0	60	20	11
2019	Policy	39	39	11	11	0	0	0	79	11	28
2019	Project management	46	28	11	12	3	0	0	74	14	35
2019	Other services to the public	54	38	0	8	0	0	0	92	8	13
2019	None of the above	48	24	15	9	0	5	0	75	10	21
2018	Communications or public affairs	23	59	6	6	6	0	0	82	12	17
2018	Administration and operations	41	31	15	13	0	0	0	72	13	36
2018	Human resources	44	38	0	19	0	0	0	81	19	16
2018	Financial management	14	42	14	24	5	0	0	57	29	20
2018	Information technology	37	36	27	0	0	0	0	73	0	11
2018	Policy	53	26	10	5	0	5	0	83	6	36
2018	Project management	39	36	0	14	11	0	0	75	25	28
2018	None of the above	35	25	15	5	5	15	0	70	12	20
2017	Communications or public affairs	34	42	18	6	0	0	0	76	6	17
2017	Administration and operations	42	27	17	12	0	2	0	71	12	41
2017	Human resources	30	45	6	12	0	7	0	81	13	16
2017	Financial management	11	48	10	22	10	0	0	59	31	10
2017	Policy	53	26	14	4	0	3	0	82	4	28
2017	Project management	19	41	9	16	13	3	0	61	29	32
2017	Other services to the public	23	31	0	37	0	10	0	59	41	10
2017	None of the above	27	14	15	10	29	6	0	44	41	20
2014	Communications or public affairs	12	56	19	0	6	6	0	73	7	16
2014	Administration and operations	18	23	22	20	12	4	0	44	34	47
2014	Human resources	46	45	9	0	0	0	0	91	0	11
2014	Financial management	6	26	7	18	43	0	0	32	61	16
2014	Other services to the public	18	21	14	18	29	0	0	39	47	28
2014	None of the above	22	23	19	9	23	4	0	46	34	52

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	31	17	22	4	0	0	57	26	23
2020	Administration and operations	48	24	10	10	0	8	0	78	11	49
2020	Human resources	40	20	30	10	0	0	0	60	10	20
2020	Financial management	31	35	6	0	5	23	0	85	7	17
2020	Policy	39	42	7	6	0	6	0	86	7	31
2020	Project management	29	50	9	10	0	2	0	81	10	57
2020	Other services to the public	50	25	0	9	8	9	0	82	18	12
2020	None of the above	31	7	31	22	0	9	0	42	24	13
2019	Communications or public affairs	17	35	13	17	18	0	0	52	35	23
2019	Administration and operations	37	33	11	9	4	7	0	74	14	46
2019	Human resources	33	44	11	6	0	6	0	82	6	18
2019	Financial management	18	41	12	24	0	6	0	62	25	17
2019	Information technology	45	9	9	18	9	9	0	60	30	11
2019	Policy	31	45	10	14	0	0	0	76	14	29
2019	Project management	28	31	11	14	14	0	0	60	29	35
2019	Other services to the public	46	39	0	7	8	0	0	85	15	13
2019	None of the above	28	24	24	15	5	5	0	55	20	21
2018	Communications or public affairs	23	47	18	6	6	0	0	71	12	17
2018	Administration and operations	35	28	19	11	3	5	0	66	14	35
2018	Human resources	44	38	13	6	0	0	0	81	6	16
2018	Financial management	5	36	9	32	14	5	0	42	48	21
2018	Information technology	18	45	28	0	0	0	9	69	0	11
2018	Policy	36	35	13	8	3	5	0	75	11	36
2018	Project management	18	39	7	18	18	0	0	57	36	28
2018	None of the above	25	25	10	15	10	15	0	59	30	20
2017	Communications or public affairs	17	42	24	17	0	0	0	59	17	17
2017	Administration and operations	29	28	23	15	0	5	0	60	16	42
2017	Human resources	30	37	8	18	0	7	0	72	19	16
2017	Financial management	11	28	29	12	10	10	0	44	24	10
2017	Policy	22	53	11	14	0	0	0	75	14	28
2017	Project management	16	12	9	38	19	6	0	30	60	32
2017	Other services to the public	12	32	0	28	9	19	0	54	46	10
2017	None of the above	15	15	5	20	33	11	0	34	60	20
2014	Communications or public affairs	12	37	25	13	6	6	0	53	20	16
2014	Administration and operations	10	24	20	34	6	6	0	36	43	47
2014	Human resources	28	72	0	0	0	0	0	100	0	11
2014	Financial management	6	14	12	31	37	0	0	20	68	16
2014	Other services to the public	10	15	10	25	36	3	0	26	63	28
2014	None of the above	12	19	16	28	19	6	0	33	50	52

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	35	4	26	9	0	61	35	23
2020	Administration and operations	45	39	6	6	0	4	88	6	50
2020	Human resources	48	14	24	14	0	0	62	14	21
2020	Financial management	30	29	12	12	5	11	66	20	17
2020	Policy	32	39	10	10	3	6	75	14	31
2020	Project management	36	38	9	14	2	2	75	16	57
2020	Other services to the public	34	25	9	16	8	8	64	26	12
2020	None of the above	22	42	15	14	0	8	69	15	14
2019	Communications or public affairs	9	48	13	18	13	0	56	31	23
2019	Administration and operations	34	33	11	11	4	7	72	16	46
2019	Human resources	28	50	0	17	6	0	78	22	18
2019	Financial management	12	53	18	18	0	0	65	18	17
2019	Information technology	27	27	18	9	9	9	60	20	11
2019	Policy	28	38	17	17	0	0	66	17	29
2019	Project management	29	37	3	26	6	0	66	32	35
2019	Other services to the public	38	16	23	16	8	0	53	23	13
2019	None of the above	33	19	19	24	0	5	55	25	21
2018	Communications or public affairs	12	47	12	18	12	0	59	29	17
2018	Administration and operations	36	41	13	10	0	0	77	10	36
2018	Human resources	44	38	0	13	6	0	81	19	16
2018	Financial management	17	42	5	28	9	0	59	37	21
2018	Information technology	36	27	37	0	0	0	63	0	11
2018	Policy	38	34	13	8	3	5	75	11	36
2018	Project management	39	21	11	21	7	0	61	29	28
2018	None of the above	35	35	0	20	10	0	70	30	20
2017	Communications or public affairs	25	28	18	29	0	0	53	29	17
2017	Administration and operations	37	24	7	25	4	2	63	30	42
2017	Human resources	24	33	12	12	12	7	61	26	16
2017	Financial management	11	29	41	19	0	0	40	19	10
2017	Policy	25	45	23	7	0	0	70	7	28
2017	Project management	19	34	6	35	6	0	53	41	32
2017	Other services to the public	33	11	19	37	0	0	44	37	10
2017	None of the above	32	14	9	10	29	6	50	41	20
2014	Communications or public affairs	0	37	6	45	6	6	39	54	16
2014	Administration and operations	6	20	21	22	25	6	28	50	47
2014	Human resources	64	36	0	0	0	0	100	0	11
2014	Financial management	0	26	19	18	37	0	26	55	16
2014	Other services to the public	11	18	3	25	36	7	31	65	28
2014	None of the above	14	27	14	28	17	0	41	46	52

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	30	35	9	0	0	0	56	9	23
2020	Administration and operations	33	25	16	10	2	14	0	68	13	50
2020	Human resources	33	33	10	0	15	5	5	73	16	21
2020	Financial management	19	23	29	5	0	24	0	55	7	17
2020	Policy	9	35	36	10	3	3	3	47	14	31
2020	Project management	31	33	18	13	0	6	0	68	13	57
2020	Other services to the public	9	8	49	17	0	17	0	20	21	12
2020	None of the above	29	28	15	20	0	8	0	61	22	14
2019	Communications or public affairs	26	39	22	4	4	4	0	68	9	23
2019	Administration and operations	46	19	24	2	2	7	0	70	5	46
2019	Human resources	50	22	11	0	0	17	0	87	0	18
2019	Financial management	6	23	29	6	6	24	6	42	17	17
2019	Information technology	36	18	18	18	0	9	0	60	20	11
2019	Policy	28	21	21	14	7	7	3	54	23	29
2019	Project management	37	17	14	26	0	6	0	58	27	35
2019	Other services to the public	23	23	38	15	0	0	0	46	15	13
2019	None of the above	33	28	29	0	0	10	0	68	0	21

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	61	4	4	0	0	0	91	4	23
2020	Administration and operations	55	38	4	4	0	0	0	93	4	50
2020	Human resources	67	24	0	10	0	0	0	90	10	21
2020	Financial management	47	36	12	0	5	0	0	83	5	17
2020	Policy	51	39	3	3	3	0	0	90	7	31
2020	Project management	49	45	2	3	0	0	0	95	3	57
2020	Other services to the public	9	83	0	0	8	0	0	92	8	12
2020	None of the above	50	36	8	7	0	0	0	85	7	14
2019	Communications or public affairs	56	44	0	0	0	0	0	100	0	23
2019	Administration and operations	70	26	2	2	0	0	0	96	2	46
2019	Human resources	78	22	0	0	0	0	0	100	0	18
2019	Financial management	35	47	18	0	0	0	0	82	0	17
2019	Information technology	36	27	18	18	0	0	0	64	18	11
2019	Policy	57	39	4	0	0	0	0	96	0	28
2019	Project management	51	31	9	9	0	0	0	83	9	35
2019	Other services to the public	46	54	0	0	0	0	0	100	0	13
2019	None of the above	62	19	14	0	0	5	0	85	0	21
2018	Communications or public affairs	41	35	18	6	0	0	0	77	6	17
2018	Administration and operations	60	35	3	3	0	0	0	95	3	35
2018	Human resources	44	50	6	0	0	0	0	94	0	16
2018	Financial management	19	63	9	9	0	0	0	82	9	21
2018	Information technology	54	28	18	0	0	0	0	82	0	11
2018	Policy	44	35	8	5	3	3	2	83	8	36
2018	Project management	39	43	7	4	7	0	0	82	11	28
2018	None of the above	40	50	10	0	0	0	0	90	0	20
2017	Communications or public affairs	42	34	18	6	0	0	0	77	6	17
2017	Administration and operations	53	33	7	7	0	0	0	86	7	42
2017	Human resources	43	57	0	0	0	0	0	100	0	16
2017	Financial management	21	50	10	19	0	0	0	71	19	10
2017	Policy	49	43	8	0	0	0	0	92	0	28
2017	Project management	37	41	6	13	3	0	0	78	16	32
2017	Other services to the public	32	40	9	9	10	0	0	72	19	10
2017	None of the above	35	30	16	5	14	0	0	65	19	20
2014	Communications or public affairs	25	69	6	0	0	0	0	94	0	16
2014	Administration and operations	28	45	12	12	0	4	0	75	12	47
2014	Human resources	64	27	0	9	0	0	0	91	9	11
2014	Financial management	20	37	18	0	18	6	0	61	19	16
2014	Other services to the public	25	40	21	7	7	0	0	65	14	28
2014	None of the above	35	36	13	10	6	0	0	72	15	52

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	35	9	22	4	0	65	26	23
2020	Administration and operations	35	49	4	8	2	2	86	10	50
2020	Human resources	42	38	10	10	0	0	81	10	21
2020	Financial management	24	29	24	12	5	6	56	18	17
2020	Policy	29	55	6	3	3	3	87	7	31
2020	Project management	30	41	14	9	2	4	74	11	57
2020	Other services to the public	25	51	8	9	8	0	76	16	12
2020	None of the above	50	14	15	14	0	8	69	15	14
2019	Communications or public affairs	35	39	13	13	0	0	74	13	23
2019	Administration and operations	37	26	17	13	4	2	64	18	46
2019	Human resources	50	33	11	0	0	6	88	0	18
2019	Financial management	18	47	6	23	6	0	65	30	17
2019	Information technology	18	18	45	0	9	9	40	10	11
2019	Policy	27	48	7	14	0	3	79	14	29
2019	Project management	14	54	17	12	3	0	68	14	35
2019	Other services to the public	8	62	8	15	8	0	69	23	13
2019	None of the above	33	24	14	19	5	5	60	25	21

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	26	4	22	0	4	0	73	23	23
2020	Administration and operations	55	35	4	6	0	0	0	90	6	50
2020	Human resources	57	29	5	10	0	0	0	85	10	21
2020	Financial management	35	12	18	11	0	17	6	62	15	17
2020	Policy	48	35	10	3	3	0	0	83	7	31
2020	Project management	43	29	10	13	5	0	0	72	18	57
2020	Other services to the public	33	42	0	18	8	0	0	75	25	12
2020	None of the above	46	22	16	7	0	9	0	75	8	13
2019	Communications or public affairs	22	52	9	13	4	0	0	74	18	23
2019	Administration and operations	56	24	6	7	2	2	2	84	9	46
2019	Human resources	72	22	6	0	0	0	0	94	0	18
2019	Financial management	29	12	24	12	12	12	0	46	27	17
2019	Information technology	46	36	0	9	9	0	0	82	18	11
2019	Policy	55	34	7	3	0	0	0	90	3	29
2019	Project management	34	37	11	11	3	3	0	73	15	35
2019	Other services to the public	38	31	8	0	16	8	0	75	17	13
2019	None of the above	33	43	10	5	5	5	0	80	10	21
2018	Communications or public affairs	59	29	6	0	0	6	0	94	0	17
2018	Administration and operations	50	21	13	16	0	0	0	71	16	35
2018	Human resources	69	31	0	0	0	0	0	100	0	16
2018	Financial management	23	35	14	18	5	5	0	61	24	21
2018	Information technology	46	37	9	0	9	0	0	82	9	11
2018	Policy	51	23	10	10	0	3	2	78	11	36
2018	Project management	39	32	14	11	4	0	0	71	14	28
2018	None of the above	65	15	10	5	0	5	0	84	5	20
2017	Communications or public affairs	65	24	6	6	0	0	0	89	6	17
2017	Administration and operations	60	27	4	7	0	0	2	88	7	42
2017	Human resources	76	12	6	5	0	0	0	88	5	16
2017	Financial management	21	29	12	28	10	0	0	50	38	10
2017	Policy	49	21	16	7	3	3	0	73	11	28
2017	Project management	38	37	3	9	10	3	0	77	19	32
2017	Other services to the public	40	42	10	9	0	0	0	81	9	10
2017	None of the above	31	34	16	5	14	0	0	65	19	20
2014	Communications or public affairs	38	49	0	7	0	0	6	93	7	16
2014	Administration and operations	28	44	6	16	4	2	0	74	20	47
2014	Human resources	91	9	0	0	0	0	0	100	0	11
2014	Financial management	19	33	6	6	37	0	0	51	43	16
2014	Other services to the public	46	14	4	14	15	7	0	65	31	28
2014	None of the above	41	28	9	11	6	4	0	72	18	52

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	43	13	0	0	0	0	87	0	23
2020	Administration and operations	57	31	8	4	0	0	0	88	4	50
2020	Human resources	57	33	5	5	0	0	0	90	5	21
2020	Financial management	30	40	24	0	0	6	0	74	0	17
2020	Policy	41	43	7	7	0	3	0	86	7	31
2020	Project management	53	35	7	5	0	0	0	87	5	57
2020	Other services to the public	67	26	0	0	8	0	0	92	8	12
2020	None of the above	42	50	8	0	0	0	0	92	0	14
2019	Communications or public affairs	39	48	4	5	4	0	0	87	9	23
2019	Administration and operations	56	37	7	0	0	0	0	93	0	46
2019	Human resources	67	22	11	0	0	0	0	89	0	18
2019	Financial management	29	41	6	0	12	12	0	80	13	17
2019	Information technology	27	54	0	18	0	0	0	82	18	11
2019	Policy	69	24	3	3	0	0	0	93	3	29
2019	Project management	43	34	11	9	3	0	0	77	11	35
2019	Other services to the public	46	31	0	8	15	0	0	77	23	13
2019	None of the above	62	19	5	0	9	5	0	85	10	21
2018	Communications or public affairs	47	47	6	0	0	0	0	94	0	17
2018	Administration and operations	61	19	20	0	0	0	0	80	0	35
2018	Human resources	56	44	0	0	0	0	0	100	0	16
2018	Financial management	23	54	18	5	0	0	0	77	5	21
2018	Information technology	55	18	18	0	0	9	0	80	0	11
2018	Policy	58	23	8	3	3	3	2	86	6	36
2018	Project management	53	36	7	4	0	0	0	89	4	28
2018	None of the above	60	35	0	5	0	0	0	95	5	20

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	17	22	17	22	9	13	0	45	35	23
2020	Administration and operations	35	26	15	4	2	16	2	74	7	50
2020	Human resources	33	33	14	5	5	5	5	73	11	21
2020	Financial management	17	11	31	6	5	24	6	40	16	17
2020	Policy	50	13	10	13	6	3	3	68	21	30
2020	Project management	37	24	23	5	5	3	2	65	11	57
2020	Other services to the public	25	60	0	8	8	0	0	84	16	12
2020	None of the above	28	13	15	21	7	8	7	48	33	14
2019	Communications or public affairs	13	39	13	13	13	4	4	57	29	23
2019	Administration and operations	41	22	13	9	7	2	7	69	17	46
2019	Human resources	44	11	28	6	0	0	11	62	6	18
2019	Financial management	12	29	18	6	12	24	0	54	23	17
2019	Information technology	46	18	18	0	9	9	0	70	10	11
2019	Policy	41	31	14	10	3	0	0	72	14	29
2019	Project management	23	37	14	11	12	3	0	62	24	35
2019	Other services to the public	31	16	0	15	23	15	0	55	45	13
2019	None of the above	33	19	19	0	10	10	10	65	12	21
2018	Communications or public affairs	24	35	18	23	0	0	0	59	23	17
2018	Administration and operations	38	20	18	16	5	0	3	59	22	35
2018	Human resources	25	25	25	6	6	0	13	57	14	16
2018	Financial management	9	31	18	9	23	9	0	44	35	21
2018	Information technology	63	28	9	0	0	0	0	91	0	11
2018	Policy	41	16	8	18	3	3	12	67	24	36
2018	Project management	21	25	18	18	18	0	0	46	36	28
2018	None of the above	35	20	10	25	5	5	0	57	32	20
2017	Communications or public affairs	41	30	29	0	0	0	0	71	0	17
2017	Administration and operations	33	19	23	9	9	2	5	56	19	42
2017	Human resources	34	6	18	12	12	12	6	48	30	16
2017	Financial management	11	28	12	49	0	0	0	39	49	10
2017	Policy	7	21	36	15	7	7	8	32	26	28
2017	Project management	25	15	6	28	19	3	3	43	50	32
2017	Other services to the public	21	21	0	0	28	19	11	60	40	10
2017	None of the above	16	4	16	20	29	10	4	24	57	20
2014	Communications or public affairs	6	31	18	12	13	7	12	46	31	16
2014	Administration and operations	4	10	23	30	26	4	2	15	60	47
2014	Human resources	28	9	27	18	9	9	0	40	30	11
2014	Financial management	20	13	0	24	37	6	0	35	65	16
2014	Other services to the public	18	18	7	14	36	7	0	39	54	28
2014	None of the above	12	9	18	15	29	15	2	26	53	52

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	39	4	17	4	4	0	73	23	23
2020	Administration and operations	46	26	16	6	0	6	0	77	6	49
2020	Human resources	47	29	14	10	0	0	0	76	10	21
2020	Financial management	35	12	12	35	0	6	0	50	37	17
2020	Policy	48	29	16	0	3	3	0	80	3	31
2020	Project management	45	34	9	7	3	2	0	80	10	57
2020	Other services to the public	42	50	0	0	8	0	0	92	8	12
2020	None of the above	49	22	14	7	0	8	0	77	7	14
2019	Communications or public affairs	17	48	13	13	9	0	0	65	22	23
2019	Administration and operations	45	22	13	7	9	4	0	70	16	46
2019	Human resources	78	17	6	0	0	0	0	94	0	18
2019	Financial management	24	23	24	12	6	6	6	53	20	17
2019	Information technology	18	36	0	18	9	9	9	67	33	11
2019	Policy	41	45	3	3	3	3	0	89	7	29
2019	Project management	20	46	6	20	6	3	0	67	27	35
2019	Other services to the public	39	30	8	8	15	0	0	69	23	13
2019	None of the above	43	24	10	14	0	5	5	74	15	21
2018	Communications or public affairs	24	41	12	18	6	0	0	65	23	17
2018	Administration and operations	39	27	8	21	5	0	0	66	27	35
2018	Human resources	38	44	13	0	6	0	0	81	6	16
2018	Financial management	5	45	14	23	9	5	0	52	34	21
2018	Information technology	37	9	27	9	0	19	0	56	11	11
2018	Policy	38	34	10	5	8	3	2	75	14	36
2018	Project management	36	21	11	11	21	0	0	57	32	28
2018	None of the above	40	35	5	5	5	5	5	83	11	20
2017	Communications or public affairs	37	46	6	12	0	0	0	82	12	17
2017	Administration and operations	24	30	21	16	2	2	5	58	19	42
2017	Human resources	19	44	18	6	6	7	0	67	13	16
2017	Financial management	11	20	0	60	10	0	0	31	69	10
2017	Policy	25	28	14	21	12	0	0	53	33	28
2017	Project management	28	31	13	22	6	0	0	59	28	32
2017	Other services to the public	42	0	0	39	9	10	0	47	53	10
2017	None of the above	25	16	21	14	19	5	0	43	35	20
2014	Communications or public affairs	6	37	32	19	0	6	0	46	20	16
2014	Administration and operations	12	20	18	18	25	8	0	35	46	47
2014	Human resources	19	54	18	0	0	9	0	80	0	11
2014	Financial management	6	38	19	6	31	0	0	44	37	16
2014	Other services to the public	7	29	7	40	18	0	0	36	57	28
2014	None of the above	14	27	8	26	25	0	0	41	51	52

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	17	44	13	0	22	4	0	64	23	23
2020	Administration and operations	27	36	9	12	6	4	6	69	20	50
2020	Human resources	33	29	10	19	5	0	5	65	25	21
2020	Financial management	23	17	17	24	12	6	0	43	39	17
2020	Policy	39	34	0	3	16	3	3	79	21	31
2020	Project management	40	34	9	7	7	2	2	77	15	57
2020	Other services to the public	16	17	34	8	25	0	0	33	33	12
2020	None of the above	42	8	15	20	7	8	0	54	30	14
2019	Communications or public affairs	22	30	13	13	22	0	0	52	35	23
2019	Administration and operations	46	17	9	4	17	7	0	67	23	46
2019	Human resources	56	22	6	6	0	0	11	87	6	18
2019	Financial management	24	12	18	24	12	0	12	40	40	17
2019	Information technology	9	18	18	27	9	9	9	33	44	11
2019	Policy	41	24	21	7	7	0	0	66	14	29
2019	Project management	23	28	20	17	9	3	0	53	27	35
2019	Other services to the public	39	23	8	8	23	0	0	62	31	13
2019	None of the above	38	24	5	10	14	5	5	69	26	21
2018	Communications or public affairs	18	29	23	6	23	0	0	47	29	17
2018	Administration and operations	32	19	8	19	23	0	0	50	42	35
2018	Human resources	19	31	19	13	13	6	0	53	27	16
2018	Financial management	0	45	5	23	18	5	5	49	46	21
2018	Information technology	28	9	9	0	36	0	19	45	44	11
2018	Policy	20	24	13	17	10	0	16	52	33	36
2018	Project management	18	25	14	25	18	0	0	43	43	28
2018	None of the above	15	35	10	10	25	0	5	53	37	20
2017	Communications or public affairs	17	59	0	18	6	0	0	76	24	17
2017	Administration and operations	17	31	9	21	15	3	2	52	39	42
2017	Human resources	7	36	12	19	13	7	6	50	36	16
2017	Financial management	10	19	10	41	19	0	0	29	60	10
2017	Policy	29	21	7	17	26	0	0	50	43	28
2017	Project management	25	31	3	25	16	0	0	56	41	32
2017	Other services to the public	23	11	10	9	37	10	0	38	52	10
2017	None of the above	25	26	21	5	19	5	0	53	25	20
2014	Communications or public affairs	12	19	31	25	6	6	0	33	33	16
2014	Administration and operations	6	14	14	14	47	6	0	21	65	47
2014	Human resources	9	46	9	18	9	0	9	60	30	11
2014	Financial management	6	0	12	33	49	0	0	6	82	16
2014	Other services to the public	7	18	3	21	47	4	0	26	70	28
2014	None of the above	12	10	6	26	40	0	6	23	71	52

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	39	4	0	9	0	4	86	9	23
2020	Administration and operations	51	14	18	4	6	0	8	70	10	50
2020	Human resources	71	24	5	0	0	0	0	95	0	21
2020	Financial management	41	35	5	0	0	6	12	93	0	17
2020	Policy	52	26	6	10	6	0	0	79	16	31
2020	Project management	53	17	14	9	5	0	2	71	14	57
2020	Other services to the public	26	24	16	9	17	0	8	55	28	12
2020	None of the above	59	34	7	0	0	0	0	93	0	14
2019	Communications or public affairs	39	43	9	0	4	0	4	86	5	23
2019	Administration and operations	52	22	13	7	0	0	7	79	7	46
2019	Human resources	72	11	11	0	6	0	0	83	6	18
2019	Financial management	53	41	6	0	0	0	0	94	0	17
2019	Information technology	55	27	18	0	0	0	0	82	0	11
2019	Policy	55	17	21	7	0	0	0	72	7	29
2019	Project management	46	34	11	3	0	3	3	85	3	35
2019	Other services to the public	46	31	8	7	8	0	0	77	15	13
2019	None of the above	62	9	10	0	10	0	9	79	11	21

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	57	26	0	9	4	0	4	86	14	23
2020	Administration and operations	62	12	12	4	2	0	8	80	6	50
2020	Human resources	57	19	24	0	0	0	0	76	0	21
2020	Financial management	30	11	30	6	11	6	6	47	19	17
2020	Policy	70	17	10	3	0	0	0	87	3	31
2020	Project management	62	22	11	3	0	0	2	85	4	56
2020	Other services to the public	51	25	23	0	0	0	0	77	0	12
2020	None of the above	70	23	7	0	0	0	0	93	0	13
2019	Communications or public affairs	52	31	13	0	4	0	0	83	4	23
2019	Administration and operations	61	13	7	4	2	4	9	85	7	46
2019	Human resources	89	11	0	0	0	0	0	100	0	18
2019	Financial management	41	47	0	6	0	6	0	94	6	17
2019	Information technology	55	9	27	9	0	0	0	64	9	11
2019	Policy	55	31	10	0	0	3	0	89	0	29
2019	Project management	48	31	14	3	0	0	3	82	3	35
2019	Other services to the public	38	46	8	8	0	0	0	84	8	13
2019	None of the above	62	24	5	0	5	0	5	90	5	21

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	91	0	0	0	4	0	4	95	5	23
2020	Administration and operations	88	0	0	0	2	2	8	98	2	50
2020	Human resources	76	14	0	0	0	5	5	100	0	21
2020	Financial management	70	6	0	5	0	12	6	93	7	17
2020	Policy	85	3	9	0	0	3	0	91	0	31
2020	Project management	80	3	7	4	2	2	2	87	6	56
2020	Other services to the public	92	8	0	0	0	0	0	100	0	12
2020	None of the above	92	0	0	0	0	0	8	100	0	14
2019	Communications or public affairs	74	9	0	4	4	4	4	91	9	23
2019	Administration and operations	82	2	0	2	2	7	4	95	5	45
2019	Human resources	94	0	0	0	0	6	0	100	0	18
2019	Financial management	65	17	0	0	0	18	0	100	0	17
2019	Information technology	100	0	0	0	0	0	0	100	0	11
2019	Policy	90	7	0	0	0	3	0	100	0	29
2019	Project management	68	15	9	0	3	0	6	87	3	34
2019	Other services to the public	54	15	15	0	8	8	0	75	8	13
2019	None of the above	77	0	0	0	9	0	14	89	11	21

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	91	4	0	0	0	0	4	100	0	23
2020	Administration and operations	74	2	4	0	2	2	16	93	2	50
2020	Human resources	90	0	0	0	0	0	10	100	0	21
2020	Financial management	70	18	0	0	0	6	6	100	0	17
2020	Policy	94	6	0	0	0	0	0	100	0	31
2020	Project management	85	5	2	2	0	0	6	96	2	56
2020	Other services to the public	76	9	0	0	8	0	8	92	8	12
2020	None of the above	100	0	0	0	0	0	0	100	0	14
2019	Communications or public affairs	83	4	4	0	0	4	4	95	0	23
2019	Administration and operations	85	4	0	0	0	4	7	100	0	46
2019	Human resources	94	0	0	0	0	0	6	100	0	18
2019	Financial management	76	12	0	0	0	6	6	100	0	17
2019	Information technology	91	9	0	0	0	0	0	100	0	11
2019	Policy	93	3	3	0	0	0	0	97	0	29
2019	Project management	86	6	0	3	0	0	6	97	3	35
2019	Other services to the public	62	23	0	7	8	0	0	85	15	13
2019	None of the above	80	0	5	0	5	0	10	89	5	20

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	61	0	17	0	9	0	81	19	23
2020	Administration and operations	57	39	2	2	0	0	0	96	2	50
2020	Human resources	40	45	10	5	0	0	0	85	5	20
2020	Financial management	24	35	24	0	5	6	6	66	6	17
2020	Policy	38	39	20	3	0	0	0	76	3	31
2020	Project management	37	51	7	3	2	0	0	88	5	57
2020	Other services to the public	57	9	9	24	0	0	0	67	24	12
2020	None of the above	50	50	0	0	0	0	0	100	0	14
2019	Communications or public affairs	22	44	17	9	4	4	0	68	14	23
2019	Administration and operations	39	42	7	7	2	2	2	84	9	46
2019	Human resources	50	45	0	0	0	6	0	100	0	18
2019	Financial management	29	53	6	6	6	0	0	82	12	17
2019	Information technology	36	36	18	9	0	0	0	73	9	11
2019	Policy	45	45	7	0	0	3	0	93	0	29
2019	Project management	34	37	11	12	3	3	0	73	15	35
2019	Other services to the public	31	46	16	8	0	0	0	77	8	13
2019	None of the above	52	24	14	10	0	0	0	76	10	21
2018	Communications or public affairs	23	59	18	0	0	0	0	82	0	17
2018	Administration and operations	47	27	13	5	5	3	0	75	11	35
2018	Human resources	38	50	13	0	0	0	0	88	0	16
2018	Financial management	12	55	14	14	5	0	0	68	19	21
2018	Information technology	55	37	9	0	0	0	0	91	0	11
2018	Policy	36	38	16	5	0	3	2	78	6	36
2018	Project management	22	37	26	7	7	0	0	59	15	27
2018	None of the above	40	25	15	10	0	10	0	72	11	20
2017	Communications or public affairs	48	34	18	0	0	0	0	82	0	17
2017	Administration and operations	31	31	26	7	2	2	0	64	9	42
2017	Human resources	40	41	6	6	0	7	0	87	7	16
2017	Financial management	11	60	19	10	0	0	0	71	10	10
2017	Policy	25	43	21	8	0	3	0	70	9	28
2017	Project management	25	38	9	28	0	0	0	63	28	32
2017	Other services to the public	21	42	9	10	19	0	0	63	28	10
2017	None of the above	26	20	16	19	10	9	0	51	31	20

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	48	30	13	9	0	0	78	9	23
2020	Administration and operations	61	35	0	2	0	2	98	2	50
2020	Human resources	62	24	10	0	0	5	90	0	21
2020	Financial management	38	44	12	6	0	0	82	6	16
2020	Policy	55	35	3	7	0	0	90	7	31
2020	Project management	61	36	3	0	0	0	97	0	56
2020	Other services to the public	51	41	0	8	0	0	92	8	12
2020	None of the above	77	15	8	0	0	0	92	0	14
2019	Communications or public affairs	35	44	4	9	9	0	78	17	23
2019	Administration and operations	61	30	0	4	4	0	91	9	46
2019	Human resources	72	28	0	0	0	0	100	0	18
2019	Financial management	59	18	18	6	0	0	76	6	17
2019	Information technology	64	9	27	0	0	0	73	0	11
2019	Policy	59	28	7	3	0	3	89	4	29
2019	Project management	43	37	9	9	3	0	80	11	35
2019	Other services to the public	46	46	0	8	0	0	92	8	13
2019	None of the above	60	30	0	10	0	0	90	10	20
2018	Communications or public affairs	47	29	12	6	6	0	77	12	17
2018	Administration and operations	62	30	0	5	3	0	92	8	36
2018	Human resources	63	38	0	0	0	0	100	0	16
2018	Financial management	46	40	9	0	0	5	90	0	21
2018	Information technology	73	18	9	0	0	0	91	0	11
2018	Policy	57	30	8	3	0	3	89	3	35
2018	Project management	57	39	0	0	4	0	96	4	28
2018	None of the above	55	40	5	0	0	0	95	0	20
2017	Communications or public affairs	54	40	0	6	0	0	94	6	17
2017	Administration and operations	56	34	11	0	0	0	89	0	42
2017	Human resources	50	50	0	0	0	0	100	0	16
2017	Financial management	11	68	22	0	0	0	78	0	10
2017	Policy	53	36	8	3	0	0	88	3	28
2017	Project management	22	57	12	9	0	0	78	9	32
2017	Other services to the public	21	42	0	9	28	0	63	37	10
2017	None of the above	50	20	6	10	10	4	74	20	20
2014	Communications or public affairs	50	44	0	6	0	0	94	6	16
2014	Administration and operations	32	28	14	10	12	4	63	23	47
2014	Human resources	73	27	0	0	0	0	100	0	11
2014	Financial management	19	44	19	6	12	0	63	18	16
2014	Other services to the public	36	28	11	18	8	0	64	25	28
2014	None of the above	30	38	15	2	11	4	70	14	52

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	65	17	17	0	0	0	0	83	0	23
2020	Administration and operations	65	31	0	4	0	0	0	96	4	50
2020	Human resources	62	19	10	10	0	0	0	81	10	21
2020	Financial management	42	35	11	0	0	12	0	87	0	17
2020	Policy	55	22	20	0	0	3	0	79	0	31
2020	Project management	50	40	3	2	0	4	0	95	2	57
2020	Other services to the public	75	17	0	8	0	0	0	92	8	12
2020	None of the above	50	42	8	0	0	0	0	92	0	14
2019	Communications or public affairs	61	31	4	4	0	0	0	91	4	23
2019	Administration and operations	74	9	11	2	2	0	2	84	4	46
2019	Human resources	78	22	0	0	0	0	0	100	0	18
2019	Financial management	65	6	18	0	0	12	0	80	0	17
2019	Information technology	64	36	0	0	0	0	0	100	0	11
2019	Policy	66	34	0	0	0	0	0	100	0	29
2019	Project management	51	32	14	3	0	0	0	83	3	35
2019	Other services to the public	54	31	8	8	0	0	0	84	8	13
2019	None of the above	62	24	9	0	0	5	0	90	0	21
2018	Communications or public affairs	71	18	6	6	0	0	0	88	6	17
2018	Administration and operations	69	29	0	3	0	0	0	97	3	36
2018	Human resources	69	31	0	0	0	0	0	100	0	16
2018	Financial management	41	50	5	5	0	0	0	91	5	21
2018	Information technology	54	19	9	9	0	9	0	80	10	11
2018	Policy	60	29	5	0	3	3	0	92	3	35
2018	Project management	64	29	4	0	4	0	0	93	4	28
2018	None of the above	60	30	5	0	5	0	0	90	5	20
2017	Communications or public affairs	71	22	6	0	0	0	0	94	0	17
2017	Administration and operations	60	21	14	2	0	2	0	83	2	42
2017	Human resources	50	43	0	0	0	7	0	100	0	16
2017	Financial management	29	61	10	0	0	0	0	90	0	10
2017	Policy	53	37	7	0	0	3	0	93	0	28
2017	Project management	41	43	3	3	3	6	0	90	7	32
2017	Other services to the public	42	49	0	0	9	0	0	91	9	10
2017	None of the above	46	19	16	10	5	5	0	68	15	20
2014	Communications or public affairs	63	31	0	0	0	6	0	100	0	16
2014	Administration and operations	34	31	18	7	2	8	0	71	10	47
2014	Human resources	55	45	0	0	0	0	0	100	0	11
2014	Financial management	33	43	19	0	6	0	0	75	6	16
2014	Other services to the public	42	36	11	8	0	4	0	81	8	28
2014	None of the above	43	30	15	2	4	6	0	78	6	52

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	57	30	9	4	0	0	87	4	23
2020	Administration and operations	61	33	4	0	2	0	96	0	50
2020	Human resources	62	19	5	15	0	0	81	15	21
2020	Financial management	43	34	12	0	12	0	87	0	17
2020	Policy	47	16	27	0	6	3	70	0	31
2020	Project management	55	30	5	6	4	0	88	6	56
2020	Other services to the public	75	17	0	8	0	0	92	8	12
2020	None of the above	64	28	8	0	0	0	92	0	14

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	50	14	14	18	0	5	0	67	19	22
2020	Administration and operations	63	29	2	4	0	2	0	94	4	50
2020	Human resources	66	14	10	5	0	0	5	85	5	21
2020	Financial management	35	41	0	6	0	18	0	93	7	17
2020	Policy	46	31	6	10	0	6	0	82	11	30
2020	Project management	55	33	4	5	2	0	2	89	7	57
2020	Other services to the public	67	25	0	8	0	0	0	92	8	12
2020	None of the above	56	14	16	0	0	0	14	81	0	14

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	30	9	4	4	0	0	83	9	23
2020	Administration and operations	75	24	0	2	0	0	0	98	2	50
2020	Human resources	71	19	10	0	0	0	0	90	0	21
2020	Financial management	60	28	6	5	0	0	0	89	5	17
2020	Policy	69	24	4	4	0	0	0	93	4	29
2020	Project management	72	23	0	5	0	0	0	95	5	57
2020	Other services to the public	67	26	0	8	0	0	0	92	8	12
2020	None of the above	71	29	0	0	0	0	0	100	0	14
2019	Communications or public affairs	39	44	4	13	0	0	0	83	13	23
2019	Administration and operations	67	22	4	4	2	0	0	89	7	46
2019	Human resources	72	22	6	0	0	0	0	94	0	18
2019	Financial management	59	30	6	6	0	0	0	88	6	17
2019	Information technology	73	9	18	0	0	0	0	82	0	11
2019	Policy	76	17	0	3	0	3	0	96	4	29
2019	Project management	51	37	9	3	0	0	0	89	3	35
2019	Other services to the public	54	31	7	0	8	0	0	85	8	13
2019	None of the above	71	19	5	0	5	0	0	91	5	21
2018	Communications or public affairs	59	23	6	6	6	0	0	82	12	17
2018	Administration and operations	62	28	5	3	3	0	0	90	5	36
2018	Human resources	75	13	13	0	0	0	0	88	0	16
2018	Financial management	49	32	5	9	5	0	0	81	14	21
2018	Information technology	73	18	9	0	0	0	0	91	0	11
2018	Policy	71	19	3	5	0	0	3	92	6	35
2018	Project management	57	29	4	7	4	0	0	86	11	28
2018	None of the above	55	40	5	0	0	0	0	95	0	20
2017	Communications or public affairs	71	18	12	0	0	0	0	88	0	17
2017	Administration and operations	62	28	11	0	0	0	0	89	0	42
2017	Human resources	64	23	6	0	0	7	0	93	0	16
2017	Financial management	11	80	10	0	0	0	0	90	0	10
2017	Policy	56	32	12	0	0	0	0	88	0	28
2017	Project management	41	41	9	6	3	0	0	81	9	32
2017	Other services to the public	44	19	9	0	28	0	0	63	28	10
2017	None of the above	35	39	11	10	5	0	0	75	14	20
2014	Communications or public affairs	43	51	6	0	0	0	0	94	0	16
2014	Administration and operations	37	26	12	18	8	0	0	62	26	47
2014	Human resources	82	18	0	0	0	0	0	100	0	11
2014	Financial management	39	19	19	6	18	0	0	57	24	16
2014	Other services to the public	39	21	21	4	15	0	0	60	19	28
2014	None of the above	43	34	8	13	2	0	0	77	15	52

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	48	35	9	4	4	0	83	9	23
2020	Administration and operations	61	24	9	0	4	2	86	4	50
2020	Human resources	57	24	14	5	0	0	81	5	21
2020	Financial management	54	6	40	0	0	0	60	0	17
2020	Policy	60	27	10	0	3	0	87	3	30
2020	Project management	59	28	6	7	0	0	88	7	56
2020	Other services to the public	59	25	0	9	8	0	84	16	12
2020	None of the above	58	28	7	7	0	0	86	7	14
2019	Communications or public affairs	39	30	22	9	0	0	69	9	23
2019	Administration and operations	63	17	6	11	2	0	80	13	46
2019	Human resources	56	33	6	6	0	0	89	6	18
2019	Financial management	53	24	23	0	0	0	77	0	17
2019	Information technology	55	18	18	9	0	0	73	9	11
2019	Policy	62	27	7	3	0	0	90	3	29
2019	Project management	43	29	9	14	6	0	71	20	35
2019	Other services to the public	69	0	7	23	0	0	69	23	13
2019	None of the above	38	33	19	0	5	5	75	5	21
2018	Communications or public affairs	35	30	23	12	0	0	65	12	17
2018	Administration and operations	61	5	28	3	3	0	67	5	36
2018	Human resources	56	13	13	13	6	0	69	19	16
2018	Financial management	37	31	5	23	5	0	68	28	21
2018	Information technology	63	28	9	0	0	0	91	0	11
2018	Policy	63	19	11	5	3	0	81	8	35
2018	Project management	46	14	7	21	11	0	61	32	28
2018	None of the above	55	30	5	10	0	0	85	10	20
2017	Communications or public affairs	48	35	12	6	0	0	83	6	17
2017	Administration and operations	45	33	14	7	2	0	77	9	42
2017	Human resources	33	18	24	12	6	7	55	19	16
2017	Financial management	31	28	31	0	10	0	59	10	10
2017	Policy	32	46	15	4	3	0	78	7	28
2017	Project management	31	25	22	6	13	3	58	20	32
2017	Other services to the public	23	10	30	10	28	0	33	37	10
2017	None of the above	35	15	26	5	19	0	51	24	20
2014	Communications or public affairs	12	50	13	18	7	0	62	25	16
2014	Administration and operations	24	24	21	16	14	0	49	30	47
2014	Human resources	46	36	9	9	0	0	82	9	11
2014	Financial management	6	26	12	6	49	0	33	55	16
2014	Other services to the public	18	17	18	32	15	0	36	47	28
2014	None of the above	18	31	25	13	13	0	49	27	52

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	48	35	9	4	4	0	83	9	23
2020	Administration and operations	58	28	4	8	0	2	88	8	49
2020	Human resources	57	24	10	10	0	0	81	10	21
2020	Financial management	48	23	23	0	0	6	75	0	17
2020	Policy	57	29	10	0	3	0	86	3	30
2020	Project management	60	26	9	5	0	0	86	5	57
2020	Other services to the public	59	17	8	9	8	0	76	16	12
2020	None of the above	58	28	7	7	0	0	86	7	14
2019	Communications or public affairs	39	26	17	18	0	0	65	18	23
2019	Administration and operations	65	17	2	13	2	0	82	15	46
2019	Human resources	56	28	17	0	0	0	83	0	18
2019	Financial management	53	24	23	0	0	0	77	0	17
2019	Information technology	46	36	9	9	0	0	82	9	11
2019	Policy	52	37	7	4	0	0	89	4	27
2019	Project management	41	32	9	12	6	0	73	18	34
2019	Other services to the public	69	7	7	16	0	0	77	16	13
2019	None of the above	48	33	10	0	9	0	81	9	21
2018	Communications or public affairs	29	41	23	6	0	0	71	6	17
2018	Administration and operations	48	26	18	5	3	0	74	8	36
2018	Human resources	50	25	13	6	6	0	75	13	16
2018	Financial management	37	26	9	23	5	0	63	28	21
2018	Information technology	63	28	9	0	0	0	91	0	11
2018	Policy	57	21	16	3	3	0	79	5	35
2018	Project management	44	19	11	15	11	0	63	26	27
2018	None of the above	50	35	10	5	0	0	85	5	20
2017	Communications or public affairs	53	29	12	6	0	0	83	6	17
2017	Administration and operations	41	35	15	7	2	0	76	9	42
2017	Human resources	33	24	24	6	6	7	61	13	16
2017	Financial management	20	58	12	10	0	0	78	10	10
2017	Policy	35	28	22	14	0	0	64	14	28
2017	Project management	28	34	16	16	6	0	62	22	32
2017	Other services to the public	23	49	0	9	19	0	72	28	10
2017	None of the above	32	19	31	10	10	0	50	19	20
2014	Communications or public affairs	18	37	25	12	7	0	56	19	16
2014	Administration and operations	18	32	11	20	18	0	51	38	47
2014	Human resources	46	36	18	0	0	0	82	0	11
2014	Financial management	6	26	12	12	43	0	33	55	16
2014	Other services to the public	14	21	14	32	18	0	36	50	28
2014	None of the above	16	35	21	17	11	0	51	29	52

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	30	4	13	13	4	4	67	29	23
2020	Administration and operations	46	26	14	12	0	2	0	74	12	50
2020	Human resources	33	38	14	5	5	5	0	75	10	21
2020	Financial management	43	29	17	11	0	0	0	72	11	17
2020	Policy	34	37	16	10	3	0	0	71	13	30
2020	Project management	49	35	9	4	4	0	0	84	7	57
2020	Other services to the public	42	16	9	25	8	0	0	58	33	12
2020	None of the above	42	29	7	14	0	8	0	77	15	14
2019	Communications or public affairs	35	26	13	17	9	0	0	61	26	23
2019	Administration and operations	50	15	9	7	9	11	0	73	17	46
2019	Human resources	44	22	22	11	0	0	0	67	11	18
2019	Financial management	47	18	24	12	0	0	0	65	12	17
2019	Information technology	55	9	0	18	9	9	0	70	30	11
2019	Policy	41	38	7	10	3	0	0	79	14	29
2019	Project management	37	31	11	14	6	0	0	68	20	35
2019	Other services to the public	54	8	15	7	16	0	0	62	23	13
2019	None of the above	28	24	24	10	5	5	5	58	16	21
2018	Communications or public affairs	35	30	12	6	12	6	0	69	19	17
2018	Administration and operations	59	3	13	18	5	3	0	63	24	36
2018	Human resources	13	44	13	19	13	0	0	56	31	16
2018	Financial management	9	35	14	28	14	0	0	45	41	21
2018	Information technology	36	28	18	18	0	0	0	64	18	11
2018	Policy	40	19	18	16	5	0	3	60	22	35
2018	Project management	29	21	14	14	21	0	0	50	36	28
2018	None of the above	45	5	15	15	10	5	5	55	28	20
2017	Communications or public affairs	24	23	41	6	0	6	0	50	6	17
2017	Administration and operations	40	7	15	21	9	5	2	51	33	42
2017	Human resources	7	20	35	19	12	7	0	29	33	16
2017	Financial management	10	49	22	19	0	0	0	59	19	10
2017	Policy	18	18	31	26	7	0	0	36	33	28
2017	Project management	28	19	22	9	22	0	0	47	31	32
2017	Other services to the public	11	12	28	20	28	0	0	23	49	10
2017	None of the above	37	19	6	10	29	0	0	56	38	20
2014	Communications or public affairs	18	12	31	13	19	6	0	33	34	16
2014	Administration and operations	22	8	20	25	24	2	0	30	50	47
2014	Human resources	28	36	18	0	9	9	0	70	10	11
2014	Financial management	6	12	20	19	43	0	0	18	62	16
2014	Other services to the public	11	15	21	14	29	10	0	28	48	28
2014	None of the above	18	11	27	15	25	2	2	31	41	52

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Communications or public affairs	22	30	48	23
2020	Administration and operations	29	36	36	50
2020	Human resources	43	10	47	21
2020	Financial management	40	18	42	17
2020	Policy	40	13	47	31
2020	Project management	34	33	33	57
2020	Other services to the public	23	36	41	12
2020	None of the above	36	50	14	14
2019	Communications or public affairs	26	30	44	23
2019	Administration and operations	28	41	31	46
2019	Human resources	39	17	44	18
2019	Financial management	30	23	47	17
2019	Information technology	36	27	36	11
2019	Policy	48	17	34	29
2019	Project management	34	23	43	35
2019	Other services to the public	38	23	38	13
2019	None of the above	19	43	38	21
2018	Communications or public affairs	31	38	31	16
2018	Administration and operations	26	27	47	36
2018	Human resources	38	6	56	16
2018	Financial management	41	31	28	21
2018	Information technology	37	9	54	11
2018	Policy	57	12	31	36
2018	Project management	36	32	32	28
2018	None of the above	31	35	34	20
2017	Communications or public affairs	0	28	72	17
2017	Administration and operations	31	22	47	42
2017	Human resources	32	6	62	16
2017	Financial management	29	10	61	10
2017	Policy	51	14	35	28
2017	Project management	28	41	31	32
2017	Other services to the public	38	34	28	10
2017	None of the above	41	30	30	20
2014	Communications or public affairs	44	12	44	16
2014	Administration and operations	41	8	51	47
2014	Human resources	18	37	45	11
2014	Financial management	69	12	19	16
2014	Other services to the public	54	14	32	28
2014	None of the above	40	12	48	52

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Administration and operations	0	36	21	0	37	6	14
2020	Policy	0	34	49	0	17	0	12
2020	Project management	5	40	16	11	23	5	19
2019	Administration and operations	7	32	15	7	15	23	13
2019	Policy	0	14	57	14	7	7	14
2019	Project management	0	25	34	8	33	0	12
2018	Administration and operations	10	10	20	10	49	0	10
2018	Policy	0	18	59	5	18	0	20
2018	Project management	10	40	30	10	0	10	10
2017	Administration and operations	7	22	34	0	36	0	13
2017	Policy	0	7	73	7	14	0	14
2014	Administration and operations	0	15	59	21	9999	5	19
2014	Financial management	0	9	91	0	9999	0	11
2014	Other services to the public	8	7	40	39	9999	6	15
2014	None of the above	0	5	81	14	9999	0	21

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	31
2019	Human resources	0	100	18
2019	Policy	0	100	28
2019	Project management	20	80	35
2019	None of the above	24	76	21
2018	Information technology	0	100	11
2018	Project management	21	79	28

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	17	17	9	0	13	9	67	11	23
2020	Administration and operations	41	16	9	0	2	26	6	83	3	50
2020	Human resources	42	14	10	0	0	24	10	86	0	21
2020	Financial management	23	17	18	0	5	30	6	64	8	17
2020	Policy	36	21	13	3	0	24	3	78	4	30
2020	Project management	30	19	14	4	0	28	5	73	6	57
2020	Other services to the public	50	18	8	8	0	16	0	81	9	12
2020	None of the above	21	21	22	0	0	22	14	66	0	14
2019	Communications or public affairs	39	17	13	0	4	4	22	76	6	23
2019	Administration and operations	39	22	9	4	2	17	7	80	9	46
2019	Human resources	56	17	17	0	0	11	0	81	0	18
2019	Financial management	17	23	18	12	0	24	6	58	17	17
2019	Information technology	54	9	18	0	0	0	18	78	0	11
2019	Policy	47	21	11	4	0	7	11	83	4	28
2019	Project management	28	23	20	9	6	11	3	60	17	35
2019	Other services to the public	23	16	15	15	7	23	0	50	30	13
2019	None of the above	38	5	15	9	5	10	19	60	20	21
2018	Communications or public affairs	35	18	29	6	0	12	0	60	7	17
2018	Administration and operations	31	25	8	8	5	18	5	73	17	36
2018	Human resources	38	6	19	0	0	38	0	70	0	16
2018	Financial management	18	31	5	14	5	28	0	68	25	21
2018	Information technology	55	0	18	0	0	28	0	75	0	11
2018	Policy	36	22	13	10	0	8	10	72	13	36
2018	Project management	33	22	19	11	7	7	0	60	20	27
2018	None of the above	20	36	20	0	0	20	5	73	0	20
2017	Communications or public affairs	25	36	24	0	0	15	0	71	0	16
2017	Administration and operations	24	14	21	7	4	20	10	55	16	42
2017	Human resources	33	23	12	6	0	26	0	76	8	16
2017	Financial management	11	10	29	0	0	40	10	41	0	10
2017	Policy	18	14	15	14	0	40	0	53	23	28
2017	Project management	20	23	27	13	13	3	0	45	28	30
2017	Other services to the public	23	10	19	9	19	21	0	41	36	10
2017	None of the above	26	10	6	19	30	10	0	39	54	20
2014	Communications or public affairs	6	44	6	18	7	6	12	62	31	16
2014	Administration and operations	8	18	23	8	14	26	2	37	31	47
2014	Human resources	28	54	0	0	0	18	0	100	0	11
2014	Financial management	6	0	6	26	49	12	0	7	86	16
2014	Other services to the public	26	14	31	4	15	11	0	44	21	28
2014	None of the above	18	11	23	8	17	21	2	38	32	52

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	43	4	0	0	0	0	96	0	23
2020	Administration and operations	75	17	4	4	0	0	0	93	4	50
2020	Human resources	60	15	5	0	0	20	0	94	0	20
2020	Financial management	48	11	6	5	5	24	0	77	14	17
2020	Policy	67	13	10	3	0	7	0	86	3	31
2020	Project management	56	29	9	2	0	4	0	89	2	57
2020	Other services to the public	75	18	0	8	0	0	0	92	8	12
2020	None of the above	64	21	7	0	0	8	0	93	0	14
2019	Communications or public affairs	52	31	9	0	9	0	0	83	9	23
2019	Administration and operations	67	26	7	0	0	0	0	93	0	46
2019	Human resources	78	6	11	0	0	6	0	88	0	18
2019	Financial management	59	18	23	0	0	0	0	77	0	17
2019	Information technology	55	18	9	9	0	0	9	80	10	11
2019	Policy	79	21	0	0	0	0	0	100	0	28
2019	Project management	46	28	14	6	3	3	0	76	9	35
2019	Other services to the public	58	25	17	0	0	0	0	83	0	12
2019	None of the above	67	19	5	5	0	5	0	90	5	21
2018	Communications or public affairs	47	35	18	0	0	0	0	82	0	17
2018	Administration and operations	66	21	5	3	3	3	0	89	5	36
2018	Human resources	63	25	6	0	0	6	0	93	0	16
2018	Financial management	54	18	18	5	0	5	0	76	5	21
2018	Information technology	63	18	9	0	0	9	0	90	0	11
2018	Policy	66	18	5	3	3	3	2	89	6	36
2018	Project management	55	37	4	4	0	0	0	93	4	27
2018	None of the above	55	35	5	0	0	0	5	95	0	20
2017	Communications or public affairs	48	40	12	0	0	0	0	88	0	17
2017	Administration and operations	49	22	15	5	2	4	2	77	7	42
2017	Human resources	38	37	6	6	0	13	0	86	7	16
2017	Financial management	11	39	29	10	0	12	0	56	11	10
2017	Policy	25	52	15	5	0	3	0	80	5	28
2017	Project management	28	37	16	16	3	0	0	65	19	32
2017	Other services to the public	23	30	9	9	19	9	0	59	31	10
2017	None of the above	41	10	6	14	24	5	0	53	40	20
2014	Communications or public affairs	37	25	18	7	6	0	6	67	14	16
2014	Administration and operations	22	28	18	14	8	10	0	55	24	47
2014	Human resources	55	27	9	0	0	9	0	90	0	11
2014	Financial management	6	13	26	18	37	0	0	19	55	16
2014	Other services to the public	32	22	18	7	15	7	0	58	24	28
2014	None of the above	28	27	21	4	11	9	0	60	17	52

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	21
2020	Project management	9	91	57
2019	Human resources	0	100	18
2019	Financial management	0	100	17
2019	Information technology	0	100	11
2018	Human resources	0	100	16
2018	Financial management	0	100	21
2018	Information technology	0	100	11
2018	Project management	18	82	28

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	17	17	0	4	18	4	72	6	23
2020	Administration and operations	43	14	4	6	0	30	4	85	9	50
2020	Human resources	47	14	5	5	0	29	0	87	7	21
2020	Financial management	18	17	23	0	0	36	6	61	0	17
2020	Policy	46	20	10	3	0	17	3	83	4	30
2020	Project management	32	17	14	2	2	28	5	73	5	57
2020	Other services to the public	51	17	16	8	0	9	0	74	8	12
2020	None of the above	28	22	14	0	0	29	7	78	0	14
2019	Communications or public affairs	43	0	22	0	0	17	17	67	0	23
2019	Administration and operations	43	15	9	2	0	20	11	84	3	46
2019	Human resources	56	22	11	6	0	6	0	82	6	18
2019	Financial management	17	23	29	0	0	24	6	58	0	17
2019	Information technology	45	18	18	0	0	0	18	78	0	11
2019	Policy	45	14	14	0	3	10	14	77	5	29
2019	Project management	31	23	14	6	3	20	3	70	11	35
2019	Other services to the public	23	8	23	15	0	23	8	45	22	13
2019	None of the above	33	10	10	0	9	19	19	69	15	21
2018	Communications or public affairs	30	18	35	0	0	18	0	57	0	17
2018	Administration and operations	34	22	13	3	3	21	5	76	7	36
2018	Human resources	38	19	13	0	0	25	6	82	0	16
2018	Financial management	18	26	9	9	0	37	0	71	14	21
2018	Information technology	55	0	18	0	0	19	9	75	0	11
2018	Policy	38	13	16	3	3	16	13	71	7	36
2018	Project management	39	21	21	4	4	11	0	68	8	28
2018	None of the above	15	25	20	10	0	25	5	57	14	20
2017	Communications or public affairs	12	24	31	0	7	20	6	49	9	16
2017	Administration and operations	30	12	15	5	2	33	3	66	10	42
2017	Human resources	33	11	12	12	0	24	8	64	18	16
2017	Financial management	11	20	0	10	10	50	0	61	39	10
2017	Policy	15	18	7	8	0	52	0	68	17	28
2017	Project management	19	10	41	6	0	22	3	38	8	32
2017	Other services to the public	0	30	10	0	19	30	12	51	33	10
2017	None of the above	20	15	24	11	10	19	0	44	25	20
2014	Communications or public affairs	12	25	6	12	0	38	6	67	22	16
2014	Administration and operations	10	10	20	2	2	46	10	46	9	47
2014	Human resources	55	9	18	0	0	18	0	78	0	11
2014	Financial management	20	0	19	12	31	18	0	25	52	16
2014	Other services to the public	21	7	26	4	8	32	3	43	17	28
2014	None of the above	8	16	29	0	8	35	6	40	13	52

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	39	4	4	0	0	0	91	4	23
2020	Administration and operations	73	19	2	2	0	2	2	96	2	50
2020	Human resources	71	5	10	0	0	15	0	89	0	21
2020	Financial management	42	17	12	5	0	23	0	77	7	17
2020	Policy	66	10	10	6	0	7	0	82	7	30
2020	Project management	56	32	4	3	2	4	0	91	5	57
2020	Other services to the public	76	16	0	8	0	0	0	92	8	12
2020	None of the above	64	21	7	0	0	8	0	93	0	14
2019	Communications or public affairs	74	13	9	0	4	0	0	87	4	23
2019	Administration and operations	67	22	7	0	0	2	2	93	0	46
2019	Human resources	72	17	6	6	0	0	0	89	6	18
2019	Financial management	53	12	35	0	0	0	0	65	0	17
2019	Information technology	64	0	18	0	0	0	18	78	0	11
2019	Policy	76	21	3	0	0	0	0	97	0	29
2019	Project management	57	26	9	3	3	3	0	85	6	35
2019	Other services to the public	62	23	7	8	0	0	0	85	8	13
2019	None of the above	67	19	5	5	0	5	0	90	5	21
2018	Communications or public affairs	47	23	23	0	0	6	0	75	0	17
2018	Administration and operations	58	26	11	3	0	3	0	86	3	35
2018	Human resources	63	25	6	0	0	6	0	93	0	16
2018	Financial management	49	23	18	0	0	10	0	80	0	21
2018	Information technology	63	18	9	0	0	9	0	90	0	11
2018	Policy	64	21	0	3	3	5	5	94	6	36
2018	Project management	53	25	14	0	4	4	0	81	4	28
2018	None of the above	45	40	5	10	0	0	0	85	10	20
2017	Communications or public affairs	37	46	12	0	0	6	0	87	0	17
2017	Administration and operations	48	18	15	4	0	15	0	77	5	42
2017	Human resources	44	43	6	0	0	7	0	94	0	16
2017	Financial management	11	48	10	10	10	12	0	67	22	10
2017	Policy	39	39	7	5	0	10	0	87	5	28
2017	Project management	34	31	22	9	0	3	0	68	10	32
2017	Other services to the public	21	42	0	0	19	18	0	77	23	10
2017	None of the above	32	21	20	12	10	5	0	56	23	19
2014	Communications or public affairs	63	19	6	0	6	6	0	87	7	16
2014	Administration and operations	22	21	22	8	2	24	0	58	13	47
2014	Human resources	55	27	9	0	0	9	0	90	0	11
2014	Financial management	20	6	12	12	31	18	0	32	52	16
2014	Other services to the public	25	21	25	4	8	18	0	56	14	28
2014	None of the above	28	31	23	2	6	11	0	66	9	52

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	74	13	9	0	0	4	91	0	23
2020	Administration and operations	51	16	12	4	8	8	74	13	50
2020	Human resources	47	29	24	0	0	0	76	0	21
2020	Financial management	63	25	6	0	6	0	88	6	17
2020	Policy	45	35	7	6	7	0	80	13	31
2020	Project management	52	26	11	5	7	0	78	12	57
2020	Other services to the public	33	25	16	8	18	0	58	26	12
2020	None of the above	64	14	7	15	0	0	78	15	14

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	18	17	9	0	0	4	73	9	23
2020	Administration and operations	50	14	20	12	4	0	0	64	16	50
2020	Human resources	33	52	10	5	0	0	0	85	5	21
2020	Financial management	46	35	0	13	0	0	6	86	14	17
2020	Policy	65	12	7	12	0	3	0	80	13	31
2020	Project management	36	27	26	7	4	0	0	63	11	56
2020	Other services to the public	50	33	9	8	0	0	0	83	8	12
2020	None of the above	50	29	14	0	7	0	0	79	7	14
2019	Communications or public affairs	22	26	35	9	9	0	0	48	17	23
2019	Administration and operations	28	33	19	11	9	0	0	61	20	46
2019	Human resources	39	39	17	6	0	0	0	78	6	18
2019	Financial management	53	41	0	0	6	0	0	94	6	17
2019	Information technology	73	18	0	0	9	0	0	91	9	11
2019	Policy	21	48	14	7	10	0	0	69	17	29
2019	Project management	32	31	14	23	0	0	0	63	23	35
2019	Other services to the public	15	31	8	23	23	0	0	46	46	13
2019	None of the above	45	25	10	5	10	0	5	74	16	20
2018	Communications or public affairs	6	35	35	18	6	0	0	41	23	17
2018	Administration and operations	25	28	19	10	18	0	0	54	28	36
2018	Human resources	31	25	19	19	6	0	0	56	25	16
2018	Financial management	18	32	31	5	14	0	0	50	19	21
2018	Information technology	37	18	27	0	9	0	9	61	10	11
2018	Policy	16	39	21	10	8	0	7	58	20	36
2018	Project management	25	18	32	11	14	0	0	43	25	28
2018	None of the above	30	15	15	10	25	0	5	47	37	20
2017	Communications or public affairs	12	28	29	25	6	0	0	40	31	17
2017	Administration and operations	23	27	25	2	19	2	2	52	22	42
2017	Human resources	30	13	19	18	19	0	0	44	37	16
2017	Financial management	20	40	20	10	10	0	0	60	20	10
2017	Policy	26	14	28	19	7	3	3	42	28	28
2017	Project management	22	44	13	6	16	0	0	66	22	32
2017	Other services to the public	0	42	30	0	28	0	0	42	28	10
2017	None of the above	15	9	31	10	29	6	0	26	41	20

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	35	30	13	9	0	0	48	22	23
2020	Administration and operations	15	24	24	28	8	0	2	40	36	50
2020	Human resources	9	24	43	14	10	0	0	33	24	21
2020	Financial management	18	24	29	17	11	0	0	42	29	17
2020	Policy	30	25	26	16	3	0	0	55	20	31
2020	Project management	13	23	26	14	24	0	0	36	38	57
2020	Other services to the public	0	8	26	33	33	0	0	8	66	12
2020	None of the above	22	44	13	14	7	0	0	66	21	14
2019	Communications or public affairs	9	56	13	9	13	0	0	65	22	23
2019	Administration and operations	21	33	18	19	9	0	0	54	28	46
2019	Human resources	6	39	50	6	0	0	0	44	6	18
2019	Financial management	18	35	29	12	6	0	0	53	18	17
2019	Information technology	36	18	27	9	9	0	0	55	18	11
2019	Policy	17	28	31	17	7	0	0	45	24	29
2019	Project management	11	40	23	17	9	0	0	51	26	35
2019	Other services to the public	23	46	16	15	0	0	0	69	15	13
2019	None of the above	5	30	25	35	0	5	0	36	37	20
2018	Communications or public affairs	6	41	23	29	0	0	0	47	29	17
2018	Administration and operations	10	26	44	17	3	0	0	36	20	36
2018	Human resources	6	19	38	19	19	0	0	25	38	16
2018	Financial management	18	23	31	28	0	0	0	41	28	21
2018	Information technology	37	45	0	9	0	0	9	90	10	11
2018	Policy	13	35	42	5	3	0	3	49	8	36
2018	Project management	11	32	25	25	7	0	0	43	32	28
2018	None of the above	10	30	20	20	15	0	5	42	37	20
2017	Communications or public affairs	12	42	23	17	6	0	0	53	23	17
2017	Administration and operations	14	34	28	16	5	0	3	49	22	42
2017	Human resources	12	13	32	24	19	0	0	24	43	16
2017	Financial management	11	29	32	28	0	0	0	40	28	10
2017	Policy	22	24	21	15	18	0	0	46	33	28
2017	Project management	19	28	25	19	10	0	0	47	28	32
2017	Other services to the public	10	42	10	20	19	0	0	51	39	10
2017	None of the above	14	26	19	10	24	6	0	43	36	20

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	9	39	39	9	4	0	0	48	13	23
2020	Administration and operations	17	30	24	19	8	0	2	48	28	50
2020	Human resources	19	43	19	10	5	0	5	65	15	21
2020	Financial management	30	30	23	11	6	0	0	60	17	17
2020	Policy	33	32	26	6	3	0	0	65	10	31
2020	Project management	5	35	26	16	17	0	0	41	34	57
2020	Other services to the public	9	8	35	33	16	0	0	17	48	12
2020	None of the above	22	22	28	21	8	0	0	44	29	14
2019	Communications or public affairs	17	39	17	18	9	0	0	56	26	23
2019	Administration and operations	24	28	19	18	7	0	4	54	25	46
2019	Human resources	11	72	11	0	6	0	0	83	6	18
2019	Financial management	24	41	29	6	0	0	0	65	6	17
2019	Information technology	64	0	18	9	9	0	0	64	18	11
2019	Policy	18	36	29	11	7	0	0	54	18	28
2019	Project management	23	23	29	20	6	0	0	46	26	35
2019	Other services to the public	25	33	25	8	8	0	0	58	17	12
2019	None of the above	10	35	30	10	0	5	10	53	12	20
2018	Communications or public affairs	18	47	35	0	0	0	0	65	0	17
2018	Administration and operations	15	34	27	16	8	0	0	50	24	36
2018	Human resources	13	44	19	19	6	0	0	56	25	16
2018	Financial management	14	41	31	14	0	0	0	55	14	21
2018	Information technology	72	9	0	9	0	0	9	90	10	11
2018	Policy	22	40	30	5	0	0	3	64	5	36
2018	Project management	11	28	29	21	11	0	0	39	32	28
2018	None of the above	10	40	30	5	10	0	5	52	16	20
2017	Communications or public affairs	12	40	31	18	0	0	0	52	18	17
2017	Administration and operations	19	31	24	12	9	0	5	52	22	42
2017	Human resources	23	34	30	6	7	0	0	57	13	16
2017	Financial management	11	70	10	0	10	0	0	81	10	10
2017	Policy	30	31	17	11	11	0	0	61	22	28
2017	Project management	22	19	19	22	19	0	0	41	41	32
2017	Other services to the public	0	19	42	30	9	0	0	19	39	10
2017	None of the above	15	17	19	24	14	6	4	35	43	20

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	4	39	26	13	17	0	0	43	30	23
2020	Administration and operations	15	19	28	16	18	0	4	35	35	49
2020	Human resources	23	34	33	10	0	0	0	57	10	21
2020	Financial management	24	11	30	17	11	6	0	37	31	17
2020	Policy	43	25	19	6	7	0	0	68	13	31
2020	Project management	13	17	33	18	19	0	0	30	37	57
2020	Other services to the public	0	9	41	17	33	0	0	9	50	12
2020	None of the above	22	36	7	20	7	8	0	63	30	14
2019	Communications or public affairs	22	39	13	18	9	0	0	61	26	23
2019	Administration and operations	24	33	15	13	13	0	2	58	27	46
2019	Human resources	6	50	28	17	0	0	0	55	17	18
2019	Financial management	35	29	23	6	6	0	0	65	12	17
2019	Information technology	27	18	27	18	9	0	0	46	27	11
2019	Policy	28	28	20	14	10	0	0	55	24	29
2019	Project management	23	14	34	17	12	0	0	37	29	35
2019	Other services to the public	8	69	8	8	8	0	0	77	15	13
2019	None of the above	15	15	25	20	15	10	0	33	39	20
2018	Communications or public affairs	12	35	41	6	6	0	0	47	12	17
2018	Administration and operations	15	30	17	28	8	3	0	46	36	36
2018	Human resources	6	38	31	6	19	0	0	44	25	16
2018	Financial management	14	27	18	26	14	0	0	41	40	21
2018	Information technology	37	36	9	9	0	0	9	80	10	11
2018	Policy	18	39	27	13	0	0	3	58	13	36
2018	Project management	4	21	28	25	21	0	0	25	47	28
2018	None of the above	0	31	16	26	26	0	0	31	53	19
2017	Communications or public affairs	17	22	48	0	12	0	0	40	12	17
2017	Administration and operations	15	14	26	21	15	0	10	32	40	42
2017	Human resources	12	39	6	24	19	0	0	51	43	16
2017	Financial management	11	19	10	51	10	0	0	30	60	10
2017	Policy	24	29	14	18	15	0	0	53	33	28
2017	Project management	16	16	19	16	31	0	3	32	48	32
2017	Other services to the public	19	21	40	0	20	0	0	40	20	10
2017	None of the above	15	9	36	15	19	6	0	26	36	20

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	30	39	4	0	0	0	57	4	23
2020	Administration and operations	31	22	26	16	4	0	2	54	20	50
2020	Human resources	47	14	24	14	0	0	0	62	14	21
2020	Financial management	24	41	12	17	0	0	6	68	18	17
2020	Policy	45	22	20	10	3	0	0	67	13	31
2020	Project management	26	28	16	7	19	2	2	56	27	57
2020	Other services to the public	0	25	35	25	16	0	0	25	40	12
2020	None of the above	37	14	29	21	0	0	0	50	21	14
2019	Communications or public affairs	52	26	18	4	0	0	0	78	4	23
2019	Administration and operations	52	24	4	15	2	0	2	78	18	46
2019	Human resources	39	44	11	6	0	0	0	83	6	18
2019	Financial management	71	12	12	0	0	0	6	88	0	17
2019	Information technology	64	27	9	0	0	0	0	91	0	11
2019	Policy	38	21	34	7	0	0	0	59	7	29
2019	Project management	41	26	18	6	6	0	3	70	12	34
2019	Other services to the public	31	53	8	8	0	0	0	84	8	13
2019	None of the above	25	35	26	5	5	5	0	63	10	20
2018	Communications or public affairs	41	47	6	6	0	0	0	88	6	17
2018	Administration and operations	46	30	14	7	0	3	0	78	7	36
2018	Human resources	31	50	6	13	0	0	0	81	13	16
2018	Financial management	37	32	31	0	0	0	0	69	0	21
2018	Information technology	72	0	9	9	0	0	9	80	10	11
2018	Policy	42	39	15	0	3	0	3	82	3	36
2018	Project management	36	39	11	7	4	0	4	78	11	28
2018	None of the above	15	35	20	5	5	0	20	63	12	20
2017	Communications or public affairs	48	40	0	0	0	0	12	100	0	17
2017	Administration and operations	45	24	14	5	5	0	8	75	10	42
2017	Human resources	17	45	25	0	7	0	6	66	8	16
2017	Financial management	20	47	32	0	0	0	0	68	0	10
2017	Policy	46	24	7	14	8	0	0	71	22	28
2017	Project management	37	38	13	6	3	0	3	77	10	32
2017	Other services to the public	19	31	21	0	30	0	0	49	30	10
2017	None of the above	20	39	10	10	15	6	0	64	26	20

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	4	48	30	9	9	0	0	52	17	23
2020	Administration and operations	25	22	24	22	6	0	2	48	28	50
2020	Human resources	38	19	19	10	10	0	5	60	20	21
2020	Financial management	24	29	23	24	0	0	0	53	24	17
2020	Policy	23	29	26	12	10	0	0	52	21	31
2020	Project management	24	28	16	13	19	0	0	52	32	56
2020	Other services to the public	17	8	41	9	25	0	0	25	34	12
2020	None of the above	30	43	13	14	0	0	0	73	14	14
2019	Communications or public affairs	26	39	26	4	4	0	0	65	9	23
2019	Administration and operations	32	31	13	17	4	0	2	64	22	46
2019	Human resources	44	33	17	0	6	0	0	78	6	18
2019	Financial management	59	24	17	0	0	0	0	83	0	17
2019	Information technology	27	36	27	0	9	0	0	64	9	11
2019	Policy	28	24	28	14	7	0	0	52	21	29
2019	Project management	31	31	20	9	9	0	0	63	17	35
2019	Other services to the public	31	38	15	7	8	0	0	69	15	13
2019	None of the above	30	20	20	20	5	5	0	52	26	20
2018	Communications or public affairs	24	41	18	18	0	0	0	65	18	17
2018	Administration and operations	29	28	33	5	3	3	0	59	8	36
2018	Human resources	31	38	13	6	13	0	0	69	19	16
2018	Financial management	23	19	40	9	9	0	0	42	19	21
2018	Information technology	63	9	18	0	0	0	9	80	0	11
2018	Policy	34	27	27	8	3	0	3	62	11	36
2018	Project management	11	36	36	14	4	0	0	46	18	28
2018	None of the above	20	25	25	10	10	0	10	50	22	20
2017	Communications or public affairs	31	51	12	0	6	0	0	82	6	17
2017	Administration and operations	21	36	24	14	2	0	2	59	17	42
2017	Human resources	14	31	25	12	19	0	0	45	31	16
2017	Financial management	21	61	18	0	0	0	0	82	0	10
2017	Policy	24	31	26	15	3	0	0	55	19	28
2017	Project management	22	22	31	16	10	0	0	43	25	32
2017	Other services to the public	31	19	11	20	19	0	0	49	39	10
2017	None of the above	24	15	14	30	10	6	0	42	43	20

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	32	32	18	5	5	9	70	10	22
2020	Administration and operations	34	12	28	10	9	6	49	21	50
2020	Human resources	28	10	10	10	14	29	53	34	21
2020	Financial management	29	30	18	0	11	12	66	13	17
2020	Policy	56	10	9	10	13	3	67	23	31
2020	Project management	35	10	24	16	9	6	48	26	56
2020	Other services to the public	17	25	8	25	25	0	42	50	12
2020	None of the above	36	21	14	20	0	8	63	22	14

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	39	9	26	0	0	0	65	26	23
2020	Administration and operations	51	32	13	2	2	0	0	82	4	50
2020	Human resources	38	43	5	10	5	0	0	81	14	21
2020	Financial management	37	25	32	6	0	0	0	62	6	16
2020	Policy	45	38	10	7	0	0	0	83	7	31
2020	Project management	35	40	17	6	4	0	0	74	9	55
2020	Other services to the public	34	42	0	24	0	0	0	76	24	12
2020	None of the above	44	28	14	7	0	0	8	78	7	14
2019	Communications or public affairs	35	26	18	17	4	0	0	61	22	23
2019	Administration and operations	45	33	15	0	4	0	2	80	4	46
2019	Human resources	39	44	11	0	0	0	6	88	0	18
2019	Financial management	18	59	18	0	0	0	6	81	0	17
2019	Information technology	27	36	36	0	0	0	0	64	0	11
2019	Policy	24	38	28	10	0	0	0	62	10	29
2019	Project management	34	28	20	14	3	0	0	63	17	35
2019	Other services to the public	23	61	7	0	8	0	0	85	8	13
2019	None of the above	50	20	15	5	0	5	5	78	5	20
2018	Communications or public affairs	30	18	41	12	0	0	0	47	12	17
2018	Administration and operations	44	38	10	8	0	0	0	82	8	36
2018	Human resources	31	56	6	6	0	0	0	88	6	16
2018	Financial management	14	58	14	10	5	0	0	72	14	21
2018	Information technology	40	40	0	10	0	0	10	89	11	10
2018	Policy	24	42	26	5	0	3	0	68	5	36
2018	Project management	18	33	26	19	4	0	0	52	22	27
2018	None of the above	25	40	5	15	10	0	5	68	26	20
2017	Communications or public affairs	42	40	6	12	0	0	0	82	12	17
2017	Administration and operations	35	35	17	8	0	0	5	74	8	42
2017	Human resources	36	33	25	6	0	0	0	69	6	16
2017	Financial management	20	39	12	19	10	0	0	59	29	10
2017	Policy	18	46	26	7	4	0	0	64	11	28
2017	Project management	28	28	9	25	10	0	0	56	34	32
2017	Other services to the public	12	21	30	0	28	0	10	36	31	10
2017	None of the above	27	10	33	5	10	11	4	44	17	20

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	39	26	13	4	0	4	54	18	23
2020	Administration and operations	21	28	27	19	4	0	0	49	24	50
2020	Human resources	28	29	29	10	5	0	0	57	14	21
2020	Financial management	18	6	63	6	6	0	0	25	12	16
2020	Policy	30	33	25	10	3	0	0	62	13	31
2020	Project management	15	32	26	15	12	0	0	47	27	56
2020	Other services to the public	18	16	35	16	16	0	0	34	31	12
2020	None of the above	44	14	13	20	0	0	8	63	22	14
2019	Communications or public affairs	13	39	13	18	17	0	0	52	35	23
2019	Administration and operations	31	29	22	11	5	0	2	61	16	45
2019	Human resources	22	50	28	0	0	0	0	72	0	18
2019	Financial management	12	53	12	12	12	0	0	65	24	17
2019	Information technology	27	46	9	9	9	0	0	73	18	11
2019	Policy	21	38	24	17	0	0	0	59	17	29
2019	Project management	20	31	20	20	9	0	0	51	29	35
2019	Other services to the public	30	31	23	0	15	0	0	62	15	13
2019	None of the above	20	25	30	15	0	5	5	50	16	20
2018	Communications or public affairs	12	35	41	12	0	0	0	47	12	17
2018	Administration and operations	21	30	22	13	13	0	0	52	26	36
2018	Human resources	6	56	19	13	6	0	0	63	19	16
2018	Financial management	5	37	26	14	19	0	0	41	33	21
2018	Information technology	40	29	10	10	0	0	10	78	11	10
2018	Policy	24	34	27	8	5	3	0	59	13	36
2018	Project management	11	25	32	18	14	0	0	36	32	28
2018	None of the above	15	40	30	5	5	0	5	57	11	20
2017	Communications or public affairs	17	29	28	19	6	0	0	46	25	17
2017	Administration and operations	27	29	34	5	3	0	3	58	7	40
2017	Human resources	23	13	31	26	0	7	0	39	28	16
2017	Financial management	11	0	49	21	20	0	0	11	40	10
2017	Policy	28	19	21	18	14	0	0	47	32	28
2017	Project management	15	25	9	28	22	0	0	40	50	32
2017	Other services to the public	21	21	18	21	19	0	0	42	40	10
2017	None of the above	10	22	20	19	19	11	0	35	43	20

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	43	26	4	13	0	0	56	17	23
2020	Administration and operations	44	26	14	12	4	0	0	70	16	50
2020	Human resources	33	43	10	14	0	0	0	76	14	21
2020	Financial management	23	18	48	11	0	0	0	41	11	17
2020	Policy	35	40	12	10	3	0	0	75	13	31
2020	Project management	36	34	9	15	6	0	0	71	20	55
2020	Other services to the public	26	16	33	17	8	0	0	42	25	12
2020	None of the above	29	42	7	14	0	0	8	77	15	14
2019	Communications or public affairs	22	35	17	13	13	0	0	56	26	23
2019	Administration and operations	35	30	20	6	7	0	2	66	13	46
2019	Human resources	28	39	33	0	0	0	0	67	0	18
2019	Financial management	23	35	24	12	6	0	0	59	18	17
2019	Information technology	27	18	36	9	9	0	0	45	18	11
2019	Policy	24	45	10	14	7	0	0	69	21	29
2019	Project management	17	40	20	11	12	0	0	57	23	35
2019	Other services to the public	38	23	30	0	8	0	0	62	8	13
2019	None of the above	25	25	25	10	5	5	5	55	16	20
2018	Communications or public affairs	18	24	35	23	0	0	0	41	23	17
2018	Administration and operations	41	33	11	10	5	0	0	74	15	36
2018	Human resources	25	50	19	6	0	0	0	75	6	16
2018	Financial management	19	27	22	23	9	0	0	46	32	21
2018	Information technology	30	39	10	10	0	0	10	78	11	10
2018	Policy	21	34	21	16	5	3	0	57	21	36
2018	Project management	14	32	25	21	7	0	0	46	29	28
2018	None of the above	30	35	10	15	5	0	5	68	21	20
2017	Communications or public affairs	31	17	34	18	0	0	0	48	18	17
2017	Administration and operations	38	27	19	11	2	0	3	67	14	42
2017	Human resources	41	27	26	0	0	7	0	72	0	16
2017	Financial management	19	29	10	22	19	0	0	49	41	10
2017	Policy	16	28	21	21	14	0	0	44	35	28
2017	Project management	25	28	19	13	16	0	0	53	28	32
2017	Other services to the public	42	0	30	9	19	0	0	42	28	10
2017	None of the above	15	27	14	19	14	11	0	47	37	20

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	22	13	17	4	0	0	65	22	23
2020	Administration and operations	58	16	16	10	0	0	0	74	10	50
2020	Human resources	48	24	19	5	0	0	5	75	5	21
2020	Financial management	29	23	48	0	0	0	0	52	0	17
2020	Policy	71	19	0	7	3	0	0	90	10	31
2020	Project management	57	24	9	7	3	0	0	80	11	56
2020	Other services to the public	34	33	33	0	0	0	0	67	0	12
2020	None of the above	79	7	0	7	0	0	8	93	7	14
2019	Communications or public affairs	39	31	17	4	9	0	0	70	13	23
2019	Administration and operations	61	17	9	9	4	0	0	78	13	46
2019	Human resources	56	33	11	0	0	0	0	89	0	18
2019	Financial management	47	12	30	12	0	0	0	59	12	17
2019	Information technology	45	27	18	0	9	0	0	73	9	11
2019	Policy	65	24	3	7	0	0	0	90	7	29
2019	Project management	49	25	14	3	9	0	0	74	12	35
2019	Other services to the public	53	8	23	8	8	0	0	61	16	13
2019	None of the above	53	29	5	5	5	5	0	85	10	21

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	39	22	0	13	65	13	23
2020	Administration and operations	36	26	24	4	10	63	14	50
2020	Human resources	33	38	24	5	0	71	5	21
2020	Financial management	24	29	24	23	0	52	23	17
2020	Policy	22	36	32	10	0	58	10	31
2020	Project management	38	31	17	9	6	69	14	55
2020	Other services to the public	17	16	33	8	26	33	34	12
2020	None of the above	50	42	8	0	0	92	0	14

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	21	39	26	13	0	0	0	61	13	23
2020	Administration and operations	25	40	11	12	12	0	0	65	24	50
2020	Human resources	28	19	53	0	0	0	0	47	0	21
2020	Financial management	30	29	24	12	5	0	0	59	17	17
2020	Policy	52	25	13	6	3	0	0	78	10	31
2020	Project management	25	39	22	11	4	0	0	63	14	56
2020	Other services to the public	17	8	33	25	17	0	0	25	42	12
2020	None of the above	64	15	15	7	0	0	0	79	7	14
2019	Communications or public affairs	48	26	9	9	9	0	0	74	18	23
2019	Administration and operations	39	24	22	4	11	0	0	63	15	46
2019	Human resources	28	28	44	0	0	0	0	56	0	18
2019	Financial management	12	47	12	24	6	0	0	59	30	17
2019	Information technology	36	36	27	0	0	0	0	73	0	11
2019	Policy	50	28	7	7	4	4	0	81	11	28
2019	Project management	40	31	11	11	6	0	0	71	17	35
2019	Other services to the public	31	39	7	15	8	0	0	69	23	13
2019	None of the above	35	35	25	0	0	5	0	74	0	20
2018	Communications or public affairs	53	18	18	12	0	0	0	71	12	17
2018	Administration and operations	27	41	19	8	5	0	0	68	13	36
2018	Human resources	31	25	25	6	13	0	0	56	19	16
2018	Financial management	23	18	46	12	0	0	0	41	12	21
2018	Information technology	50	20	10	10	0	0	10	78	11	10
2018	Policy	40	28	24	5	0	3	0	70	5	36
2018	Project management	28	29	25	11	7	0	0	57	18	28
2018	None of the above	40	15	15	15	15	0	0	55	31	20
2017	Communications or public affairs	31	29	22	12	6	0	0	60	18	17
2017	Administration and operations	34	29	24	8	0	0	5	66	9	41
2017	Human resources	24	24	39	12	0	0	0	49	12	16
2017	Financial management	31	22	47	0	0	0	0	53	0	10
2017	Policy	33	38	15	3	11	0	0	71	14	28
2017	Project management	34	25	22	3	16	0	0	59	19	32
2017	Other services to the public	23	28	40	0	9	0	0	51	9	10
2017	None of the above	30	16	29	9	10	6	0	49	20	20

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	13	17	9	0	0	0	74	9	23
2020	Administration and operations	50	22	12	2	8	2	4	77	11	50
2020	Human resources	57	34	10	0	0	0	0	90	0	21
2020	Financial management	48	35	5	5	6	0	0	83	12	17
2020	Policy	45	29	20	3	3	0	0	74	7	31
2020	Project management	70	15	13	2	0	0	0	85	2	57
2020	Other services to the public	34	16	24	26	0	0	0	50	26	12
2020	None of the above	64	36	0	0	0	0	0	100	0	14
2019	Communications or public affairs	52	30	13	4	0	0	0	82	4	23
2019	Administration and operations	69	16	11	4	0	0	0	84	4	45
2019	Human resources	72	11	11	6	0	0	0	83	6	18
2019	Financial management	76	24	0	0	0	0	0	100	0	17
2019	Information technology	73	18	0	9	0	0	0	91	9	11
2019	Policy	76	14	0	3	0	3	3	96	4	29
2019	Project management	71	11	11	0	6	0	0	83	6	35
2019	Other services to the public	77	23	0	0	0	0	0	100	0	13
2019	None of the above	60	25	0	5	0	5	5	95	5	20
2018	Communications or public affairs	59	23	12	0	6	0	0	82	6	17
2018	Administration and operations	72	13	10	3	3	0	0	85	5	36
2018	Human resources	56	25	13	0	6	0	0	81	6	16
2018	Financial management	65	23	8	0	5	0	0	88	5	21
2018	Information technology	60	30	0	0	0	0	10	100	0	10
2018	Policy	62	11	19	3	3	3	0	75	5	35
2018	Project management	71	14	7	4	0	0	4	89	4	28
2018	None of the above	55	20	15	5	5	0	0	75	10	20
2017	Communications or public affairs	59	23	12	6	0	0	0	82	6	17
2017	Administration and operations	72	19	2	7	0	0	0	91	7	42
2017	Human resources	42	21	24	6	7	0	0	63	13	16
2017	Financial management	70	30	0	0	0	0	0	100	0	10
2017	Policy	76	10	11	3	0	0	0	86	3	28
2017	Project management	62	28	6	0	3	0	0	90	3	32
2017	Other services to the public	81	0	0	0	19	0	0	81	19	10
2017	None of the above	69	20	5	0	0	6	0	95	0	20

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	48	30	13	9	0	78	9	23
2020	Administration and operations	27	47	13	6	6	74	12	50
2020	Human resources	33	34	29	5	0	67	5	21
2020	Financial management	46	30	12	6	5	76	12	17
2020	Policy	42	36	19	0	3	78	3	31
2020	Project management	39	33	22	3	4	71	7	57
2020	Other services to the public	33	8	32	18	9	40	28	12
2020	None of the above	54	31	7	8	0	85	8	13

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	87	9	4	0	0	0	0	96	0	23
2020	Administration and operations	76	10	2	2	2	0	8	93	4	50
2020	Human resources	76	5	0	0	0	0	19	100	0	21
2020	Financial management	75	12	6	6	0	0	0	87	6	17
2020	Policy	97	0	0	3	0	0	0	97	3	31
2020	Project management	86	7	2	0	2	0	3	96	2	57
2020	Other services to the public	65	0	17	18	0	0	0	65	18	12
2020	None of the above	92	8	0	0	0	0	0	100	0	14
2019	Communications or public affairs	82	9	5	0	0	0	5	95	0	22
2019	Administration and operations	85	7	0	2	0	0	7	98	2	46
2019	Human resources	89	6	0	0	0	0	6	100	0	18
2019	Financial management	77	17	0	0	6	0	0	94	6	17
2019	Information technology	91	0	9	0	0	0	0	91	0	11
2019	Policy	83	3	7	3	0	0	3	89	4	29
2019	Project management	88	3	0	0	6	0	3	94	6	34
2019	Other services to the public	69	15	0	0	15	0	0	85	15	13
2019	None of the above	77	0	5	5	5	5	5	85	10	21
2018	Communications or public affairs	88	6	0	0	0	0	6	100	0	17
2018	Administration and operations	73	11	5	3	5	0	3	86	8	35
2018	Human resources	94	0	0	0	0	0	6	100	0	16
2018	Financial management	64	31	0	0	0	0	5	100	0	21
2018	Information technology	80	10	0	0	0	0	10	100	0	10
2018	Policy	79	8	3	2	0	3	5	94	3	36
2018	Project management	75	11	4	4	0	0	7	92	4	28
2018	None of the above	90	10	0	0	0	0	0	100	0	20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	83	9	4	4	0	0	0	91	4	23
2020	Administration and operations	85	4	4	2	2	0	4	92	4	50
2020	Human resources	80	10	0	0	0	10	0	100	0	20
2020	Financial management	82	6	0	5	0	6	0	94	6	17
2020	Policy	97	0	3	0	0	0	0	97	0	31
2020	Project management	91	5	0	2	2	0	0	96	4	57
2020	Other services to the public	84	9	0	8	0	0	0	92	8	12
2020	None of the above	85	0	7	0	0	0	8	93	0	14
2019	Communications or public affairs	78	5	13	0	4	0	0	83	4	23
2019	Administration and operations	80	9	4	0	4	0	2	91	5	46
2019	Human resources	94	6	0	0	0	0	0	100	0	18
2019	Financial management	83	6	12	0	0	0	0	88	0	17
2019	Information technology	91	9	0	0	0	0	0	100	0	11
2019	Policy	90	0	3	3	0	0	3	93	4	29
2019	Project management	63	23	9	3	3	0	0	86	6	35
2019	Other services to the public	54	15	7	7	8	0	8	75	17	13
2019	None of the above	67	10	0	0	9	5	9	89	11	21
2018	Communications or public affairs	71	12	12	0	6	0	0	82	6	17
2018	Administration and operations	74	13	10	0	3	0	0	87	3	36
2018	Human resources	81	13	6	0	0	0	0	94	0	16
2018	Financial management	59	31	0	0	9	0	0	91	9	21
2018	Information technology	80	10	0	0	0	0	10	100	0	10
2018	Policy	74	8	8	0	3	3	5	89	3	36
2018	Project management	68	18	4	4	7	0	0	86	11	28
2018	None of the above	70	15	15	0	0	0	0	85	0	20
2017	Communications or public affairs	88	0	0	6	0	0	6	93	7	17
2017	Administration and operations	69	15	7	0	5	0	5	88	5	42
2017	Human resources	75	13	0	6	0	0	7	94	6	16
2017	Financial management	72	10	18	0	0	0	0	82	0	10
2017	Policy	74	15	3	3	0	4	0	93	4	28
2017	Project management	62	6	13	9	9	0	0	69	19	32
2017	Other services to the public	51	11	9	0	19	0	9	69	21	10
2017	None of the above	35	5	25	14	5	11	4	48	23	20

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	65	22	13	0	0	0	0	87	0	23
2020	Administration and operations	84	10	2	0	2	0	2	96	2	50
2020	Human resources	75	20	0	0	0	0	5	100	0	20
2020	Financial management	89	0	0	5	0	6	0	94	6	17
2020	Policy	80	13	3	0	0	3	0	96	0	30
2020	Project management	81	12	7	0	0	0	0	93	0	57
2020	Other services to the public	65	26	9	0	0	0	0	91	0	12
2020	None of the above	85	7	8	0	0	0	0	92	0	14
2019	Communications or public affairs	57	30	9	0	4	0	0	87	4	23
2019	Administration and operations	69	19	4	2	2	0	2	91	4	46
2019	Human resources	72	22	6	0	0	0	0	94	0	18
2019	Financial management	59	29	12	0	0	0	0	88	0	17
2019	Information technology	55	45	0	0	0	0	0	100	0	11
2019	Policy	66	24	3	0	3	0	3	93	4	29
2019	Project management	69	14	11	0	3	3	0	85	3	35
2019	Other services to the public	62	15	7	7	0	0	8	84	8	13
2019	None of the above	48	38	0	0	0	5	9	100	0	21
2018	Communications or public affairs	53	30	18	0	0	0	0	82	0	17
2018	Administration and operations	50	45	0	3	0	0	3	97	3	36
2018	Human resources	63	38	0	0	0	0	0	100	0	16
2018	Financial management	48	37	15	0	0	0	0	85	0	20
2018	Information technology	63	27	0	0	0	0	9	100	0	11
2018	Policy	55	27	8	5	3	3	0	84	8	36
2018	Project management	61	32	7	0	0	0	0	93	0	28
2018	None of the above	55	30	10	0	0	0	5	90	0	20
2017	Communications or public affairs	65	23	6	6	0	0	0	88	6	17
2017	Administration and operations	55	27	8	4	0	0	5	87	5	42
2017	Human resources	60	28	13	0	0	0	0	87	0	15
2017	Financial management	30	60	0	0	10	0	0	90	10	10
2017	Policy	60	33	0	7	0	0	0	93	7	28
2017	Project management	63	22	9	6	0	0	0	84	6	32
2017	Other services to the public	42	30	0	0	28	0	0	72	28	10
2017	None of the above	45	30	5	5	0	6	9	89	6	20

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	47	18	26	4	4	0	0	65	9	23
2020	Administration and operations	76	10	10	0	4	0	0	86	4	50
2020	Human resources	76	10	14	0	0	0	0	86	0	21
2020	Financial management	82	6	0	6	0	6	0	94	6	16
2020	Policy	84	10	0	3	0	3	0	97	3	31
2020	Project management	77	11	9	2	2	0	0	88	3	57
2020	Other services to the public	67	18	8	0	8	0	0	84	8	12
2020	None of the above	78	0	7	7	0	8	0	85	7	14
2019	Communications or public affairs	55	18	14	9	5	0	0	73	14	22
2019	Administration and operations	61	22	11	4	0	0	2	84	5	46
2019	Human resources	61	22	11	6	0	0	0	83	6	18
2019	Financial management	59	18	23	0	0	0	0	77	0	17
2019	Information technology	73	9	9	9	0	0	0	82	9	11
2019	Policy	59	24	14	0	0	0	3	86	0	29
2019	Project management	60	20	17	0	0	3	0	82	0	35
2019	Other services to the public	69	16	7	0	8	0	0	85	8	13
2019	None of the above	67	10	0	0	9	5	9	89	11	21
2018	Communications or public affairs	59	18	12	6	6	0	0	77	12	17
2018	Administration and operations	77	8	8	8	0	0	0	85	8	36
2018	Human resources	75	13	13	0	0	0	0	88	0	16
2018	Financial management	37	35	14	5	5	5	0	75	10	21
2018	Information technology	72	18	0	0	0	0	9	100	0	11
2018	Policy	41	33	16	0	8	3	0	76	8	36
2018	Project management	37	37	4	19	4	0	0	74	22	27
2018	None of the above	60	20	10	5	0	0	5	84	5	20
2017	Communications or public affairs	69	17	8	6	0	0	0	86	6	17
2017	Administration and operations	53	22	11	9	2	0	3	77	12	41
2017	Human resources	49	32	6	6	0	0	7	87	6	16
2017	Financial management	60	30	10	0	0	0	0	90	0	10
2017	Policy	67	12	10	3	7	0	0	79	11	28
2017	Project management	59	22	13	3	3	0	0	81	6	32
2017	Other services to the public	42	30	9	10	9	0	0	72	19	10
2017	None of the above	37	14	10	19	5	11	4	61	28	20

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	83	13	0	0	0	0	4	100	0	23
2020	Administration and operations	59	10	4	0	2	0	26	92	3	50
2020	Human resources	62	24	0	0	0	0	14	100	0	21
2020	Financial management	71	5	6	0	0	6	12	93	0	17
2020	Policy	74	10	3	0	0	0	13	96	0	31
2020	Project management	80	11	7	0	0	0	2	93	0	56
2020	Other services to the public	53	23	0	0	0	0	24	100	0	12
2020	None of the above	78	7	0	0	8	0	7	91	9	14
2019	Communications or public affairs	70	4	4	0	0	0	22	94	0	23
2019	Administration and operations	52	13	2	0	0	0	33	97	0	46
2019	Human resources	61	17	0	0	0	0	22	100	0	18
2019	Financial management	65	0	12	0	0	0	23	85	0	17
2019	Information technology	73	18	0	0	0	0	9	100	0	11
2019	Policy	76	3	3	3	0	0	14	92	4	29
2019	Project management	76	3	6	0	3	3	9	90	3	34
2019	Other services to the public	58	8	8	0	0	0	25	89	0	12
2019	None of the above	47	24	0	0	0	5	24	100	0	21
2018	Communications or public affairs	59	12	0	0	0	0	29	100	0	17
2018	Administration and operations	60	15	4	0	0	0	21	95	0	36
2018	Human resources	44	13	0	0	0	0	44	100	0	16
2018	Financial management	46	18	12	0	0	0	23	84	0	21
2018	Information technology	63	9	0	0	0	0	28	100	0	11
2018	Policy	51	9	8	3	0	3	26	85	4	36
2018	Project management	61	14	0	4	0	0	21	95	5	28
2018	None of the above	65	0	10	5	0	0	20	82	6	20
2017	Communications or public affairs	71	6	0	6	0	0	17	93	7	17
2017	Administration and operations	59	16	3	0	0	0	23	96	0	42
2017	Human resources	72	0	0	0	0	0	28	100	0	15
2017	Financial management	49	19	10	0	0	0	22	88	0	10
2017	Policy	63	8	4	0	0	0	26	95	0	28
2017	Project management	47	19	6	0	0	0	28	91	0	32
2017	Other services to the public	51	0	11	0	0	0	37	82	0	10
2017	None of the above	54	5	0	6	0	11	24	91	9	20

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	87	4	9	0	0	0	0	91	0	23
2020	Administration and operations	76	12	6	2	0	0	4	92	2	49
2020	Human resources	86	10	0	0	0	0	5	100	0	21
2020	Financial management	76	12	0	0	6	6	0	94	6	17
2020	Policy	91	6	0	0	0	0	3	100	0	31
2020	Project management	72	19	7	2	0	0	0	91	2	57
2020	Other services to the public	59	8	16	9	0	0	9	74	9	12
2020	None of the above	85	7	0	0	0	8	0	100	0	14
2019	Communications or public affairs	87	9	0	0	0	0	4	100	0	23
2019	Administration and operations	76	11	9	0	0	0	4	91	0	46
2019	Human resources	61	33	6	0	0	0	0	94	0	18
2019	Financial management	83	12	0	0	0	0	6	100	0	17
2019	Information technology	91	9	0	0	0	0	0	100	0	11
2019	Policy	71	25	0	0	0	0	4	100	0	28
2019	Project management	79	15	3	0	0	3	0	97	0	34
2019	Other services to the public	77	15	0	0	0	0	8	100	0	13
2019	None of the above	57	10	15	0	0	5	14	82	0	21
2018	Communications or public affairs	82	12	6	0	0	0	0	94	0	17
2018	Administration and operations	65	27	3	3	0	0	3	95	3	36
2018	Human resources	81	6	13	0	0	0	0	88	0	16
2018	Financial management	60	26	9	0	0	0	5	90	0	21
2018	Information technology	72	18	0	0	0	0	9	100	0	11
2018	Policy	68	16	5	0	0	3	8	94	0	36
2018	Project management	64	29	4	0	0	4	0	96	0	28
2018	None of the above	65	15	10	5	0	0	5	84	5	20
2017	Communications or public affairs	75	13	6	0	0	0	5	94	0	17
2017	Administration and operations	74	18	5	0	0	0	3	94	0	42
2017	Human resources	74	20	0	0	0	0	7	100	0	16
2017	Financial management	50	40	10	0	0	0	0	90	0	10
2017	Policy	68	18	4	0	0	0	10	96	0	28
2017	Project management	72	19	6	0	0	0	3	94	0	32
2017	Other services to the public	60	0	21	0	9	0	10	67	10	10
2017	None of the above	50	25	0	0	0	11	15	100	0	20

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	22	4	4	9	0	0	83	13	23
2020	Administration and operations	73	10	10	2	2	0	2	85	5	48
2020	Human resources	80	15	0	0	5	0	0	95	5	20
2020	Financial management	58	11	12	0	12	6	0	74	13	17
2020	Policy	87	7	0	3	3	0	0	93	7	31
2020	Project management	79	16	2	2	2	0	0	94	4	57
2020	Other services to the public	84	16	0	0	0	0	0	100	0	12
2020	None of the above	79	15	7	0	0	0	0	93	0	14
2019	Communications or public affairs	74	13	4	4	4	0	0	87	9	23
2019	Administration and operations	78	4	4	2	11	0	0	83	13	46
2019	Human resources	89	11	0	0	0	0	0	100	0	18
2019	Financial management	59	12	23	0	6	0	0	71	6	17
2019	Information technology	73	9	9	9	0	0	0	82	9	11
2019	Policy	86	7	3	0	0	0	3	96	0	29
2019	Project management	80	17	0	0	0	0	3	100	0	35
2019	Other services to the public	38	23	15	8	8	0	8	67	17	13
2019	None of the above	72	5	0	5	9	5	5	84	16	21
2018	Communications or public affairs	59	18	6	12	6	0	0	77	18	17
2018	Administration and operations	54	15	3	16	10	0	3	71	27	36
2018	Human resources	75	13	0	0	6	0	6	93	7	16
2018	Financial management	45	32	14	5	5	0	0	77	9	21
2018	Information technology	63	9	0	0	9	0	19	89	11	11
2018	Policy	74	8	8	5	5	0	0	82	10	36
2018	Project management	86	7	0	0	4	0	4	96	4	28
2018	None of the above	55	5	14	10	5	5	5	67	17	20
2017	Communications or public affairs	35	29	8	23	6	0	0	64	29	17
2017	Administration and operations	42	15	7	14	19	0	2	58	34	42
2017	Human resources	39	17	19	20	5	0	0	56	25	16
2017	Financial management	30	10	40	0	20	0	0	40	20	10
2017	Policy	62	7	17	0	10	3	0	71	11	28
2017	Project management	59	16	3	6	12	0	3	77	19	32
2017	Other services to the public	62	10	0	0	28	0	0	72	28	10
2017	None of the above	46	5	24	5	5	11	5	60	12	20

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	47	22	22	4	4	0	0	70	9	23
2020	Administration and operations	47	31	12	4	4	0	2	80	8	49
2020	Human resources	48	23	29	0	0	0	0	71	0	21
2020	Financial management	52	6	24	12	0	6	0	62	13	17
2020	Policy	49	43	6	0	3	0	0	91	3	31
2020	Project management	51	21	23	5	0	0	0	72	5	57
2020	Other services to the public	33	8	41	9	9	0	0	41	18	12
2020	None of the above	71	15	7	0	7	0	0	85	7	14
2019	Communications or public affairs	64	9	18	9	0	0	0	73	9	22
2019	Administration and operations	71	11	11	2	4	0	0	82	7	45
2019	Human resources	56	28	11	6	0	0	0	83	6	18
2019	Financial management	59	29	12	0	0	0	0	88	0	17
2019	Information technology	45	27	18	9	0	0	0	73	9	11
2019	Policy	62	17	17	0	0	0	3	82	0	29
2019	Project management	60	31	6	0	0	0	3	94	0	35
2019	Other services to the public	47	23	8	7	7	0	8	76	16	13
2019	None of the above	50	20	10	5	0	10	5	82	6	20
2018	Communications or public affairs	35	47	12	6	0	0	0	82	6	17
2018	Administration and operations	53	28	8	5	3	3	0	84	8	35
2018	Human resources	50	31	6	6	6	0	0	81	13	16
2018	Financial management	37	23	36	5	0	0	0	60	5	21
2018	Information technology	63	0	18	0	0	0	19	78	0	11
2018	Policy	47	29	15	7	3	0	0	76	9	36
2018	Project management	57	25	14	4	0	0	0	82	4	28
2018	None of the above	45	15	25	0	5	0	10	67	6	20
2017	Communications or public affairs	60	22	18	0	0	0	0	82	0	17
2017	Administration and operations	65	9	16	4	0	0	5	79	5	42
2017	Human resources	39	29	25	0	0	0	7	73	0	15
2017	Financial management	40	30	20	10	0	0	0	71	10	10
2017	Policy	51	28	7	3	4	3	3	84	8	28
2017	Project management	47	31	13	3	6	0	0	78	9	32
2017	Other services to the public	81	0	10	0	0	0	9	90	0	10
2017	None of the above	50	30	5	0	0	6	9	94	0	20

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	44	22	0	4	0	74	4	23
2020	Administration and operations	28	44	24	4	0	0	73	4	50
2020	Human resources	33	38	19	5	0	5	75	5	21
2020	Financial management	38	24	26	6	6	0	62	13	16
2020	Policy	30	34	20	6	7	3	66	13	31
2020	Project management	30	44	12	12	2	0	74	14	57
2020	Other services to the public	25	31	27	9	8	0	56	17	12
2020	None of the above	42	58	0	0	0	0	100	0	14

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	9	39	39	9	4	0	0	48	13	23
2020	Administration and operations	12	31	43	12	2	0	0	43	14	50
2020	Human resources	5	43	43	5	0	0	5	50	5	21
2020	Financial management	17	11	65	6	0	0	0	29	6	17
2020	Policy	16	42	29	10	3	0	0	58	13	31
2020	Project management	13	33	29	14	11	0	0	46	25	57
2020	Other services to the public	8	25	25	35	8	0	0	33	43	12
2020	None of the above	23	36	42	0	0	0	0	58	0	14
2019	Communications or public affairs	4	48	35	9	4	0	0	52	13	23
2019	Administration and operations	24	33	26	11	7	0	0	57	18	46
2019	Human resources	33	17	44	6	0	0	0	50	6	18
2019	Financial management	12	35	47	0	6	0	0	47	6	17
2019	Information technology	18	27	45	9	0	0	0	46	9	11
2019	Policy	21	35	38	7	0	0	0	55	7	29
2019	Project management	14	28	40	12	6	0	0	43	17	35
2019	Other services to the public	23	46	8	15	8	0	0	69	23	13
2019	None of the above	19	19	38	14	5	5	0	40	20	21
2018	Communications or public affairs	0	35	59	6	0	0	0	35	6	17
2018	Administration and operations	8	34	44	15	0	0	0	42	15	36
2018	Human resources	0	25	50	19	6	0	0	25	25	16
2018	Financial management	5	40	32	14	9	0	0	44	23	21
2018	Information technology	73	18	0	9	0	0	0	91	9	11
2018	Policy	15	41	31	10	0	0	3	58	11	36
2018	Project management	7	39	32	21	0	0	0	46	21	28
2018	None of the above	20	20	40	15	0	5	0	42	16	20
2017	Communications or public affairs	17	24	52	0	6	0	0	42	6	17
2017	Administration and operations	9	33	41	12	4	0	0	42	16	42
2017	Human resources	6	13	50	18	13	0	0	19	31	16
2017	Financial management	10	42	30	18	0	0	0	52	18	10
2017	Policy	3	31	47	11	7	0	0	35	18	28
2017	Project management	13	19	47	19	3	0	0	31	22	32
2017	Other services to the public	10	21	40	20	10	0	0	30	30	10
2017	None of the above	0	45	15	21	20	0	0	45	40	20

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	13	44	30	0	0	0	30	26	23
2020	Administration and operations	2	23	46	27	2	0	0	29	25	50
2020	Human resources	14	10	38	33	5	0	0	38	24	21
2020	Financial management	12	35	31	17	5	0	0	23	47	17
2020	Policy	10	20	31	26	12	0	0	39	30	31
2020	Project management	16	25	30	14	15	0	0	29	41	56
2020	Other services to the public	25	33	33	0	9	0	0	9	58	12
2020	None of the above	7	22	23	23	24	0	0	47	29	13
2019	Communications or public affairs	17	9	48	17	9	0	0	26	26	23
2019	Administration and operations	12	16	43	18	11	0	0	30	27	44
2019	Human resources	0	11	50	17	22	0	0	39	11	18
2019	Financial management	6	24	41	18	12	0	0	29	29	17
2019	Information technology	9	9	45	27	0	0	9	30	20	11
2019	Policy	0	21	38	24	17	0	0	41	21	29
2019	Project management	14	26	28	23	9	0	0	32	40	35
2019	Other services to the public	7	16	46	23	8	0	0	31	23	13
2019	None of the above	10	34	28	9	14	0	5	25	45	21
2018	Communications or public affairs	0	12	59	30	0	0	0	30	12	17
2018	Administration and operations	3	25	35	22	13	3	0	36	28	36
2018	Human resources	0	50	25	19	6	0	0	25	50	16
2018	Financial management	9	32	31	27	0	0	0	27	41	21
2018	Information technology	0	0	27	9	64	0	0	73	0	11
2018	Policy	3	15	52	23	8	0	0	31	17	36
2018	Project management	0	36	36	25	4	0	0	29	36	28
2018	None of the above	0	15	55	20	5	5	0	26	16	20
2017	Communications or public affairs	0	18	42	29	12	0	0	41	18	17
2017	Administration and operations	2	14	49	24	11	0	0	35	16	42
2017	Human resources	13	36	32	13	6	0	0	19	49	16
2017	Financial management	19	30	41	10	0	0	0	10	50	10
2017	Policy	11	10	62	7	10	0	0	17	21	28
2017	Project management	9	19	47	16	9	0	0	25	28	32
2017	Other services to the public	10	30	31	19	12	0	0	30	39	10
2017	None of the above	5	20	42	11	15	7	0	28	26	19

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	61	0	9	0	0	0	91	9	23
2020	Administration and operations	67	29	4	0	0	0	0	96	0	50
2020	Human resources	40	55	5	0	0	0	0	95	0	20
2020	Financial management	24	41	17	6	0	12	0	73	7	17
2020	Policy	44	36	13	7	0	0	0	80	7	31
2020	Project management	49	40	9	2	0	0	0	89	2	57
2020	Other services to the public	58	35	8	0	0	0	0	92	0	12
2020	None of the above	71	29	0	0	0	0	0	100	0	14
2019	Communications or public affairs	30	52	9	4	4	0	0	83	9	23
2019	Administration and operations	47	31	11	7	2	2	0	80	9	46
2019	Human resources	72	17	6	6	0	0	0	89	6	18
2019	Financial management	24	47	23	0	6	0	0	71	6	17
2019	Information technology	36	46	9	9	0	0	0	82	9	11
2019	Policy	52	38	7	0	0	3	0	93	0	29
2019	Project management	32	44	6	18	0	0	0	76	18	34
2019	Other services to the public	39	54	0	0	7	0	0	93	7	13
2019	None of the above	57	19	5	5	5	10	0	84	11	21
2018	Communications or public affairs	41	41	12	6	0	0	0	82	6	17
2018	Administration and operations	32	45	18	5	0	0	0	77	5	36
2018	Human resources	44	56	0	0	0	0	0	100	0	16
2018	Financial management	23	53	15	0	0	10	0	84	0	20
2018	Information technology	36	37	0	18	0	9	0	80	20	11
2018	Policy	27	47	18	0	3	3	2	78	3	36
2018	Project management	32	54	11	4	0	0	0	86	4	28
2018	None of the above	40	55	5	0	0	0	0	95	0	20
2017	Communications or public affairs	41	54	0	6	0	0	0	94	6	17
2017	Administration and operations	39	36	20	2	0	2	0	77	3	41
2017	Human resources	20	68	6	6	0	0	0	88	6	16
2017	Financial management	0	69	31	0	0	0	0	69	0	10
2017	Policy	3	57	15	14	3	7	0	65	19	28
2017	Project management	19	47	13	19	3	0	0	65	22	32
2017	None of the above	20	40	19	10	0	11	0	68	11	20

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	30	26	13	22	4	4	59	27	23
2020	Administration and operations	56	34	6	2	0	2	92	2	49
2020	Human resources	57	38	5	0	0	0	95	0	21
2020	Financial management	29	24	29	11	0	6	57	12	17
2020	Policy	42	29	16	10	0	3	73	10	31
2020	Project management	51	35	7	5	2	0	86	7	57
2020	Other services to the public	74	9	0	0	8	9	91	9	12
2020	None of the above	71	21	0	0	0	8	100	0	14

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	48	17	17	17	0	0	65	17	23
2020	Administration and operations	51	20	15	12	2	0	71	14	50
2020	Human resources	47	24	10	10	0	10	79	11	21
2020	Financial management	29	31	6	22	6	6	63	30	17
2020	Policy	44	33	10	10	3	0	77	13	31
2020	Project management	53	31	5	7	2	2	86	9	57
2020	Other services to the public	41	35	0	16	8	0	77	23	12
2020	None of the above	50	21	0	22	7	0	71	29	14

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	30	13	0	0	4	0	86	0	23
2020	Administration and operations	54	25	16	0	2	2	2	82	2	50
2020	Human resources	57	29	5	0	0	5	5	95	0	21
2020	Financial management	42	18	28	0	0	12	0	68	0	17
2020	Policy	64	19	7	7	0	3	0	86	7	31
2020	Project management	68	19	7	2	2	2	0	90	3	57
2020	Other services to the public	58	26	8	0	8	0	0	84	8	12
2020	None of the above	57	20	16	7	0	0	0	77	7	14

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	22	39	13	22	4	0	0	61	26	23
2020	Administration and operations	55	29	12	2	2	0	0	85	4	50
2020	Human resources	57	29	14	0	0	0	0	86	0	21
2020	Financial management	24	35	24	11	0	6	0	63	12	17
2020	Policy	38	33	20	7	3	0	0	70	10	31
2020	Project management	45	34	14	7	0	0	0	79	7	57
2020	Other services to the public	25	67	0	0	8	0	0	92	8	12
2020	None of the above	56	21	15	0	0	8	0	84	0	14
2019	Communications or public affairs	30	35	13	22	0	0	0	65	22	23
2019	Administration and operations	47	31	11	4	7	0	0	78	11	46
2019	Human resources	56	33	11	0	0	0	0	89	0	18
2019	Financial management	24	47	29	0	0	0	0	71	0	17
2019	Information technology	36	27	18	9	0	9	0	70	10	11
2019	Policy	55	24	7	7	0	7	0	85	7	29
2019	Project management	31	37	8	14	9	0	0	68	23	35
2019	Other services to the public	23	54	0	15	8	0	0	77	23	13
2019	None of the above	40	30	20	5	0	5	0	74	5	20
2018	Communications or public affairs	23	47	18	12	0	0	0	71	12	17
2018	Administration and operations	32	37	10	21	0	0	0	69	21	36
2018	Human resources	44	38	6	13	0	0	0	81	13	16
2018	Financial management	14	44	18	14	5	5	0	61	20	21
2018	Information technology	55	28	0	9	0	9	0	90	10	11
2018	Policy	40	32	16	3	5	3	2	75	8	36
2018	Project management	25	36	18	18	4	0	0	61	21	28
2018	None of the above	35	65	0	0	0	0	0	100	0	20
2017	Communications or public affairs	34	42	11	12	0	0	0	77	12	17
2017	Administration and operations	36	26	20	12	2	4	0	64	15	42
2017	Human resources	25	63	0	12	0	0	0	88	12	16
2017	Financial management	11	39	22	19	10	0	0	49	29	10
2017	Policy	14	52	19	4	3	7	0	72	8	27
2017	Project management	13	47	13	12	16	0	0	59	28	32
2017	Other services to the public	12	21	30	9	28	0	0	32	37	10
2017	None of the above	22	29	5	29	5	11	0	57	37	20

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	35	4	0	96	0	23
2020	Administration and operations	72	24	0	4	96	4	50
2020	Human resources	42	53	5	0	95	0	21
2020	Financial management	47	42	12	0	88	0	17
2020	Policy	74	22	0	3	97	3	31
2020	Project management	50	40	5	4	91	4	57
2020	Other services to the public	66	26	8	0	92	0	12
2020	None of the above	78	22	0	0	100	0	14

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	69	26	4	0	0	96	0	23
2020	Administration and operations	71	21	6	0	2	94	0	50
2020	Human resources	71	29	0	0	0	100	0	21
2020	Financial management	52	36	6	6	0	88	6	17
2020	Policy	71	22	3	3	0	93	3	31
2020	Project management	54	37	4	5	0	91	5	57
2020	Other services to the public	65	27	8	0	0	92	0	12
2020	None of the above	78	22	0	0	0	100	0	14

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	35	17	9	0	74	9	23
2020	Administration and operations	57	31	10	2	0	88	2	50
2020	Human resources	65	20	15	0	0	85	0	20
2020	Financial management	58	24	12	6	0	82	6	17
2020	Policy	65	23	12	0	0	88	0	31
2020	Project management	50	38	9	2	2	89	2	56
2020	Other services to the public	66	17	8	9	0	83	9	12
2020	None of the above	54	38	8	0	0	92	0	13

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	61	31	9	0	0	91	0	23
2020	Administration and operations	71	19	8	0	2	92	0	50
2020	Human resources	67	19	10	0	5	90	0	21
2020	Financial management	42	35	12	5	6	82	6	17
2020	Policy	78	19	3	0	0	97	0	31
2020	Project management	65	31	2	2	0	96	2	55
2020	Other services to the public	66	18	16	0	0	84	0	12
2020	None of the above	78	8	14	0	0	86	0	14

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	Communications or public affairs	78	13	9	0	0	91	23
2020	Administration and operations	77	15	4	2	2	96	50
2020	Human resources	81	10	5	5	0	95	21
2020	Financial management	44	25	18	6	6	79	16
2020	Policy	87	10	0	3	0	100	31
2020	Project management	73	17	4	6	0	96	57
2020	Other services to the public	83	9	8	0	0	92	12
2020	None of the above	70	8	7	8	7	91	14

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	70	22	4	4	0	91	4	23
2020	Administration and operations	83	13	2	0	2	98	0	50
2020	Human resources	65	30	0	0	5	100	0	20
2020	Financial management	58	17	24	0	0	76	0	17
2020	Policy	59	27	6	3	3	90	4	30
2020	Project management	67	28	5	0	0	95	0	57
2020	Other services to the public	68	24	0	8	0	92	8	12
2020	None of the above	77	15	0	0	8	100	0	14

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	74	13	4	9	0	0	87	9	23
2020	Administration and operations	61	25	10	0	2	2	88	2	50
2020	Human resources	62	33	5	0	0	0	95	0	21
2020	Financial management	35	18	30	5	6	6	56	12	17
2020	Policy	67	26	0	7	0	0	93	7	31
2020	Project management	65	35	0	0	0	0	100	0	57
2020	Other services to the public	55	20	8	8	8	0	75	17	11
2020	None of the above	56	28	8	0	0	8	91	0	14

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	74	17	4	4	0	0	91	4	23
2020	Administration and operations	89	9	2	0	0	0	98	0	50
2020	Human resources	81	15	5	0	0	0	95	0	21
2020	Financial management	58	11	30	0	0	0	70	0	17
2020	Policy	77	13	3	3	3	0	90	7	31
2020	Project management	68	30	0	2	0	0	98	2	57
2020	Other services to the public	67	25	0	8	0	0	92	8	12
2020	None of the above	77	15	0	0	0	8	100	0	14

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Project management	26	60	7	7	0	0	87	7	15
2019	Administration and operations	49	41	0	10	0	0	90	10	10
2019	Policy	0	70	0	10	10	10	88	12	10

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	100	0	15

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Project management	41	33	13	7	7	0	0	74	13	15

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	9	91	23
2020	Administration and operations	10	90	50
2020	Human resources	0	100	21
2020	Financial management	5	95	17
2020	Policy	3	97	30
2020	Project management	13	87	57
2020	Other services to the public	0	100	12
2020	None of the above	8	92	14

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	9	91	23
2020	Administration and operations	8	92	50
2020	Human resources	0	100	21
2020	Financial management	6	94	17
2020	Policy	0	100	30
2020	Project management	13	87	57
2020	Other services to the public	16	84	12
2020	None of the above	15	85	14
2019	Communications or public affairs	22	78	23
2019	Administration and operations	17	83	46
2019	Human resources	0	100	18
2019	Financial management	6	94	17
2019	Information technology	9	91	11
2019	Policy	17	83	29
2019	Project management	20	80	35
2019	Other services to the public	15	85	13
2019	None of the above	14	86	21
2017	Administration and operations	24	76	42
2017	Financial management	0	100	10
2017	Project management	19	81	32
2017	None of the above	30	70	20
2014	Administration and operations	22	78	47
2014	Financial management	37	63	16
2014	Other services to the public	19	81	28
2014	None of the above	11	89	52

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	86	14	10
2014	Administration and operations	73	27	11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	52	39	0	4	0	0	4	95	5	23
2020	Administration and operations	53	31	6	0	0	0	9	93	0	50
2020	Human resources	71	14	0	0	0	5	10	100	0	21
2020	Financial management	53	23	6	6	0	6	6	87	7	17
2020	Policy	51	32	0	3	3	3	7	93	7	31
2020	Project management	67	28	2	0	0	0	3	98	0	57
2020	Other services to the public	50	18	23	0	8	0	0	69	8	12
2020	None of the above	56	44	0	0	0	0	0	100	0	14

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	26	43	26	4	63	37	23
2020	Administration and operations	37	45	12	6	55	45	50
2020	Human resources	33	52	10	5	61	39	21
2020	Financial management	23	52	18	6	69	31	17
2020	Policy	29	48	23	0	62	38	31
2020	Project management	50	27	17	6	35	65	57
2020	Other services to the public	16	75	9	0	83	17	12
2020	None of the above	42	21	29	8	33	67	14

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	22	78	19
2020	Project management	34	66	29

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	21	27	11	15	21	6	0	51	38	19
2020	Project management	31	31	3	24	10	0	0	62	34	29

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	16	16	10	16	37	0	5	35	55	19
2020	Project management	7	31	7	27	27	0	0	38	55	29

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	57	21	4	4	0	0	13	90	5	23
2020	Administration and operations	54	12	10	6	2	2	14	78	9	50
2020	Human resources	62	19	10	5	0	0	5	85	5	21
2020	Financial management	52	18	12	0	12	0	6	75	13	17
2020	Policy	51	16	7	6	3	3	13	81	11	31
2020	Project management	47	26	9	3	4	4	7	82	8	57
2020	Other services to the public	68	16	8	0	8	0	0	84	8	12
2020	None of the above	42	7	15	7	7	0	22	63	18	14
2019	Communications or public affairs	39	22	17	4	4	0	13	70	10	23
2019	Administration and operations	49	13	13	7	4	2	11	72	13	45
2019	Human resources	61	22	6	6	0	0	6	88	6	18
2019	Financial management	53	13	20	0	0	0	13	77	0	15
2019	Information technology	64	9	18	9	0	0	0	73	9	11
2019	Policy	52	21	7	3	10	3	3	78	15	29
2019	Project management	57	26	9	6	0	0	3	85	6	35
2019	Other services to the public	46	15	8	8	7	0	15	73	18	13
2019	None of the above	53	19	0	5	10	0	14	83	17	21
2018	Communications or public affairs	59	12	18	6	0	0	6	75	6	17
2018	Administration and operations	39	24	12	10	13	0	3	64	24	36
2018	Human resources	50	25	13	6	0	0	6	80	7	16
2018	Financial management	49	23	9	9	0	0	9	80	10	21
2018	Information technology	63	0	9	9	0	0	19	78	11	11
2018	Policy	51	17	10	0	8	0	13	79	9	36
2018	Project management	47	29	7	11	3	0	4	78	15	28
2018	None of the above	50	25	10	5	0	0	10	83	6	20

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making