2020 Public Service Employee Survey Results for National Film Board of Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	38	50	3	6	3	0	0	88	9	87
2020	Does not provide services to public	44	45	3	7	1	0	0	89	8	216

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	72	21	3	4	0	0	93	4	86
2020	Does not provide services to public	70	24	2	4	0	0	94	4	213
2017	Provides services to public	55	33	4	7	0	0	89	7	74
2017	Does not provide services to public	56	35	3	3	1	1	92	5	168

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	43	31	11	11	2	2	76	13	87
2020	Does not provide services to public	33	43	13	8	3	0	76	11	218
2019	Provides services to public	33	34	16	12	5	0	67	17	64
2019	Does not provide services to public	31	39	11	13	5	0	71	18	112
2017	Provides services to public	29	40	11	15	5	0	69	20	74
2017	Does not provide services to public	36	38	15	7	4	0	74	11	169

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	24	38	15	16	4	0	4	64	20	87
2020	Does not provide services to public	22	39	14	18	4	1	2	63	22	217
2019	Provides services to public	4	36	18	28	14	0	0	40	42	64
2019	Does not provide services to public	13	38	8	30	10	0	0	51	40	112
2018	Provides services to public	10	40	12	21	16	0	0	50	38	59
2018	Does not provide services to public	9	41	17	19	12	0	3	51	32	133
2017	Provides services to public	12	45	19	16	7	0	1	58	23	75
2017	Does not provide services to public	16	41	22	14	6	0	1	57	21	169

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	32	17	8	1	2	74	9	87
2020	Does not provide services to public	39	42	12	6	0	0	81	7	217
2019	Provides services to public	28	36	14	17	4	1	64	22	64
2019	Does not provide services to public	27	50	13	9	1	0	76	11	112
2017	Provides services to public	35	49	8	5	0	3	87	5	75
2017	Does not provide services to public	34	45	13	6	1	1	80	7	168

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	45	11	7	5	0	0	77	12	87
2020	Does not provide services to public	44	39	9	5	2	0	1	83	7	217
2019	Provides services to public	20	41	14	12	12	0	0	62	24	63
2019	Does not provide services to public	26	40	16	16	2	0	0	66	18	110
2018	Provides services to public	54	27	7	5	7	0	0	81	12	59
2018	Does not provide services to public	29	35	17	13	4	0	3	65	18	133
2017	Provides services to public	27	38	17	15	3	0	0	65	18	75
2017	Does not provide services to public	37	36	14	8	3	1	1	75	11	169

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	36	8	7	4	81	10	87
2020	Does not provide services to public	46	40	10	3	2	86	5	217
2019	Provides services to public	36	32	17	9	6	68	15	64
2019	Does not provide services to public	19	50	12	15	5	68	20	112
2018	Provides services to public	44	37	9	3	6	82	9	58
2018	Does not provide services to public	30	54	7	4	5	84	9	131
2017	Provides services to public	23	61	8	7	1	84	8	75
2017	Does not provide services to public	40	45	7	5	3	85	8	169

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	35	14	18	6	62	24	87
2020	Does not provide services to public	31	44	13	9	3	75	13	218
2019	Provides services to public	25	33	18	9	15	58	24	64
2019	Does not provide services to public	19	44	15	10	11	63	21	112
2018	Provides services to public	32	38	5	16	9	70	25	59
2018	Does not provide services to public	22	38	22	10	7	60	17	133
2017	Provides services to public	20	39	19	12	11	59	22	75
2017	Does not provide services to public	26	41	16	14	3	67	17	168

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	41	16	17	5	1	61	22	86
2020	Does not provide services to public	28	47	16	7	2	0	75	9	217
2019	Provides services to public	24	39	9	23	6	0	63	28	64
2019	Does not provide services to public	15	47	21	16	1	0	62	17	110
2018	Provides services to public	27	40	11	18	4	0	67	22	59
2018	Does not provide services to public	18	54	16	7	6	0	72	13	132
2017	Provides services to public	18	42	17	14	9	0	60	22	73
2017	Does not provide services to public	23	50	12	11	4	0	73	15	169

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	39	13	6	3	0	78	9	87
2020	Does not provide services to public	44	43	8	3	2	0	87	5	217
2019	Provides services to public	29	38	17	12	4	0	67	16	64
2019	Does not provide services to public	33	51	11	5	1	0	83	6	112
2018	Provides services to public	48	33	12	5	2	0	81	7	60
2018	Does not provide services to public	34	47	15	3	1	0	81	4	133
2017	Provides services to public	29	45	10	8	5	1	75	14	74
2017	Does not provide services to public	34	46	12	3	2	1	82	6	169

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	42	9	18	8	65	26	87
2020	Does not provide services to public	31	45	13	8	3	76	11	218
2019	Provides services to public	21	32	24	8	15	53	23	64
2019	Does not provide services to public	21	44	13	12	10	65	22	111
2018	Provides services to public	29	48	9	6	9	76	15	60
2018	Does not provide services to public	23	45	19	9	3	69	12	132
2017	Provides services to public	19	50	13	8	11	68	18	75
2017	Does not provide services to public	25	49	12	11	3	74	14	169

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	36	3	8	1	88	9	86
2020	Does not provide services to public	52	42	5	1	1	93	2	212
2019	Provides services to public	45	39	11	1	4	84	6	64
2019	Does not provide services to public	41	41	13	4	1	82	6	111
2018	Provides services to public	69	25	4	1	1	95	2	59
2018	Does not provide services to public	46	43	5	4	2	89	6	133
2017	Provides services to public	39	53	6	1	0	92	1	75
2017	Does not provide services to public	47	42	7	2	2	90	3	169

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	33	16	12	7	66	18	87
2020	Does not provide services to public	30	44	14	8	4	74	12	218
2019	Provides services to public	18	40	12	14	17	58	30	64
2019	Does not provide services to public	14	46	13	16	11	61	26	112
2018	Provides services to public	19	49	13	14	5	68	19	60
2018	Does not provide services to public	17	44	19	14	6	61	20	133
2017	Provides services to public	18	48	14	13	7	66	20	75
2017	Does not provide services to public	27	50	10	8	5	77	13	169

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	39	7	17	4	0	72	21	87
2020	Does not provide services to public	37	38	15	8	3	0	74	11	218
2019	Provides services to public	21	34	19	9	17	0	55	26	64
2019	Does not provide services to public	17	42	21	7	12	0	60	19	111
2018	Provides services to public	39	39	12	8	2	0	78	10	60
2018	Does not provide services to public	20	50	15	10	5	0	70	15	132
2017	Provides services to public	30	45	9	9	7	0	75	16	75
2017	Does not provide services to public	32	47	10	8	3	1	79	10	169

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	19	49	10	17	6	0	68	22	84
2020	Does not provide services to public	26	46	18	8	2	0	72	10	215
2019	Provides services to public	13	35	20	16	16	0	48	33	63
2019	Does not provide services to public	10	44	20	16	7	2	56	24	112
2018	Provides services to public	16	50	5	28	2	0	66	30	60
2018	Does not provide services to public	20	28	30	18	4	0	48	22	132
2017	Provides services to public	15	48	16	9	12	0	63	21	75
2017	Does not provide services to public	22	44	18	13	2	1	67	15	169

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	46	6	5	2	0	0	87	7	87
2020	Does not provide services to public	45	44	8	1	1	0	0	89	2	218
2019	Provides services to public	40	38	12	5	3	1	2	80	8	64
2019	Does not provide services to public	28	47	15	10	1	0	0	74	11	111
2018	Provides services to public	54	32	8	5	1	0	0	85	6	60
2018	Does not provide services to public	33	51	8	5	2	0	0	85	8	133
2017	Provides services to public	30	56	11	1	2	0	0	87	3	75
2017	Does not provide services to public	46	40	9	5	1	0	0	85	6	169

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	24	24	19	6	0	0	51	25	86
2020	Does not provide services to public	36	35	15	9	4	0	0	71	14	214
2019	Provides services to public	18	41	18	15	8	0	0	60	23	64
2019	Does not provide services to public	29	37	18	11	5	0	0	66	16	110
2018	Provides services to public	20	39	22	10	9	0	0	59	19	60
2018	Does not provide services to public	24	42	14	7	10	0	1	67	18	133
2017	Provides services to public	31	38	11	11	8	0	1	70	18	75
2017	Does not provide services to public	33	36	14	10	6	1	1	70	16	168

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	12	20	45	17	6	0	1	23	32	87
2020	Does not provide services to public	7	22	41	20	7	0	2	28	31	217
2019	Provides services to public	9	46	29	16	0	0	1	16	55	65
2019	Does not provide services to public	16	30	40	6	6	0	1	12	47	110
2018	Provides services to public	11	31	41	14	3	0	0	17	42	60
2018	Does not provide services to public	12	34	32	15	3	1	3	19	47	133
2017	Provides services to public	8	34	34	19	4	0	1	23	43	75
2017	Does not provide services to public	7	31	39	13	6	1	3	19	40	169

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	9	14	39	24	11	0	3	36	24	87
2020	Does not provide services to public	6	11	32	32	16	2	1	49	18	216
2019	Provides services to public	10	32	30	24	3	1	1	27	42	64
2019	Does not provide services to public	12	26	29	21	8	2	1	31	40	109
2018	Provides services to public	15	19	39	20	8	0	0	28	33	59
2018	Does not provide services to public	3	19	29	28	9	9	5	42	25	133
2017	Provides services to public	8	17	38	14	9	8	7	27	29	75
2017	Does not provide services to public	3	18	35	24	10	4	6	37	24	168

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	30	32	13	2	0	2	16	51	87
2020	Does not provide services to public	14	32	28	19	5	1	1	25	46	216
2019	Provides services to public	35	38	23	3	0	0	1	3	74	65
2019	Does not provide services to public	36	32	21	6	1	3	1	7	71	110
2018	Provides services to public	32	29	28	8	2	0	1	10	62	59
2018	Does not provide services to public	25	36	23	7	4	2	2	12	64	133
2017	Provides services to public	20	33	31	6	4	0	6	11	56	75
2017	Does not provide services to public	20	21	34	14	7	0	4	22	43	168

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	17	42	22	8	0	1	30	28	87
2020	Does not provide services to public	4	14	43	28	9	0	1	37	19	218
2019	Provides services to public	11	24	39	24	1	0	1	26	35	65
2019	Does not provide services to public	11	23	37	25	4	0	0	29	34	110
2018	Provides services to public	6	19	41	24	9	1	0	33	26	58
2018	Does not provide services to public	10	31	29	24	5	0	1	29	42	132
2017	Provides services to public	7	17	48	20	4	1	3	25	25	75
2017	Does not provide services to public	7	21	40	21	10	1	1	32	28	166

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	16	35	21	22	7	0	0	28	50	87
2020	Does not provide services to public	8	19	41	19	9	0	2	29	28	218
2019	Provides services to public	32	19	33	8	8	0	0	16	51	65
2019	Does not provide services to public	19	40	19	11	9	1	1	20	61	110
2018	Provides services to public	21	34	23	14	8	0	1	22	55	60
2018	Does not provide services to public	24	24	22	15	6	1	7	23	53	132
2017	Provides services to public	24	28	21	17	4	1	4	23	55	75
2017	Does not provide services to public	12	28	25	20	8	2	4	31	43	169

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	4	14	18	38	22	1	4	63	19	87
2020	Does not provide services to public	3	7	24	33	29	2	2	64	11	211
2019	Provides services to public	7	20	33	22	13	2	2	37	29	65
2019	Does not provide services to public	14	17	23	22	17	5	2	42	33	110
2018	Provides services to public	13	14	23	44	5	1	1	50	27	60
2018	Does not provide services to public	4	18	25	33	10	3	7	48	24	132
2017	Provides services to public	5	17	20	28	16	4	9	51	25	75
2017	Does not provide services to public	2	12	21	30	26	4	4	61	16	169

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	22	23	36	12	4	3	0	16	47	87
2020	Does not provide services to public	14	23	37	14	8	0	2	23	39	218
2019	Provides services to public	29	23	33	14	0	1	1	14	53	65
2019	Does not provide services to public	29	34	22	9	2	1	2	12	65	110
2018	Provides services to public	34	30	25	8	1	0	2	10	65	60
2018	Does not provide services to public	25	34	29	5	3	2	2	8	62	133
2017	Provides services to public	19	26	41	7	2	3	3	9	48	75
2017	Does not provide services to public	15	28	37	10	8	0	2	19	44	169

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	1	16	37	32	13	0	1	45	17	87
2020	Does not provide services to public	4	7	33	37	17	0	2	56	11	218
2019	Provides services to public	16	32	34	18	0	0	1	18	48	64
2019	Does not provide services to public	11	20	35	22	9	2	0	32	32	109

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	37	15	18	9	3	0	57	28	87
2020	Does not provide services to public	22	40	23	8	3	3	1	65	11	218
2019	Provides services to public	7	32	22	18	13	2	5	42	34	65
2019	Does not provide services to public	18	33	25	12	10	0	3	52	23	112
2018	Provides services to public	17	46	11	16	10	1	0	63	26	60
2018	Does not provide services to public	14	47	22	7	4	2	3	65	12	133
2017	Provides services to public	14	43	13	16	10	3	3	59	27	75
2017	Does not provide services to public	17	38	20	12	6	5	3	60	19	169

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	31	7	13	7	1	72	21	87
2020	Does not provide services to public	48	36	8	4	3	0	84	7	218
2019	Provides services to public	35	33	11	5	13	2	70	19	65
2019	Does not provide services to public	32	36	18	12	2	0	68	14	112
2018	Provides services to public	29	46	11	10	3	0	76	13	59
2018	Does not provide services to public	32	50	7	9	2	0	82	12	133
2017	Provides services to public	33	49	8	4	5	0	83	9	75
2017	Does not provide services to public	36	44	11	8	1	0	80	9	169

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	42	9	12	4	75	16	87
2020	Does not provide services to public	50	42	5	3	1	92	3	217
2019	Provides services to public	36	42	9	6	6	78	13	64
2019	Does not provide services to public	37	38	14	10	1	75	11	112
2018	Provides services to public	41	36	14	7	2	77	9	60
2018	Does not provide services to public	34	53	8	5	0	87	5	131
2017	Provides services to public	29	48	12	8	3	77	11	75
2017	Does not provide services to public	37	50	9	2	1	87	4	168

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	41	13	9	2	0	0	76	11	87
2020	Does not provide services to public	40	47	12	1	0	0	0	87	2	216
2019	Provides services to public	28	47	13	7	4	1	1	76	11	65
2019	Does not provide services to public	31	43	17	7	3	0	0	74	9	112
2018	Provides services to public	36	50	5	5	3	1	0	87	8	60
2018	Does not provide services to public	36	45	13	5	1	0	0	81	6	133

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	29	13	7	1	2	1	78	9	87
2020	Does not provide services to public	53	37	3	3	1	2	0	92	5	218

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	54	27	11	5	2	1	1	82	7	87
2020	Does not provide services to public	57	28	13	1	0	0	1	86	1	216
2019	Provides services to public	39	35	11	4	8	0	3	76	12	65
2019	Does not provide services to public	40	35	10	5	4	0	6	80	10	112

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	33	16	11	4	2	0	69	15	87
2020	Does not provide services to public	46	31	16	6	1	1	0	77	7	218
2019	Provides services to public	35	27	14	15	9	0	0	62	24	65
2019	Does not provide services to public	28	35	15	17	4	0	0	64	21	112
2018	Provides services to public	36	35	18	7	3	1	0	72	9	60
2018	Does not provide services to public	30	39	13	10	6	0	2	71	16	134
2017	Provides services to public	24	42	13	13	8	0	0	66	21	75
2017	Does not provide services to public	26	43	17	10	4	1	0	69	14	169

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	24	13	13	7	2	2	65	21	87
2020	Does not provide services to public	42	34	16	4	3	0	0	77	7	218

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	31	13	13	2	1	0	72	15	87
2020	Does not provide services to public	49	34	9	6	2	0	0	83	7	218
2019	Provides services to public	38	32	5	11	14	0	0	70	25	65
2019	Does not provide services to public	29	41	15	12	3	0	0	70	15	110
2018	Provides services to public	44	29	11	11	4	1	0	73	16	60
2018	Does not provide services to public	33	36	14	13	2	0	1	71	15	134
2017	Provides services to public	27	43	16	9	5	0	0	69	15	75
2017	Does not provide services to public	32	45	11	10	3	1	0	77	12	169

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	50	50	87
2020	Does not provide services to public	48	52	218

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	21	8	1	1	1	5	89	2	86
2020	Does not provide services to public	66	24	2	0	0	1	7	98	0	218

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	26	12	11	3	1	74	14	87
2020	Does not provide services to public	60	29	8	3	1	0	89	3	218
2019	Provides services to public	44	23	13	8	13	0	67	21	64
2019	Does not provide services to public	33	38	8	18	3	0	71	21	111
2018	Provides services to public	50	31	6	10	3	0	81	13	60
2018	Does not provide services to public	38	33	14	8	6	1	72	14	134
2017	Provides services to public	35	43	9	5	8	0	77	13	75
2017	Does not provide services to public	39	38	13	6	4	0	77	10	169

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	35	17	19	7	3	1	55	27	87
2020	Does not provide services to public	21	38	25	10	3	4	0	61	14	218
2019	Provides services to public	13	20	17	30	20	0	0	33	51	65
2019	Does not provide services to public	13	21	26	21	14	5	0	35	37	111
2018	Provides services to public	20	25	32	13	4	5	0	48	19	60
2018	Does not provide services to public	17	31	22	19	3	9	0	53	24	132
2017	Provides services to public	7	38	24	12	8	12	0	51	22	75
2017	Does not provide services to public	17	30	29	14	5	5	0	50	20	169

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	23	21	20	19	2	38	40	87
2020	Does not provide services to public	16	31	28	17	8	1	47	25	217
2019	Provides services to public	5	18	13	33	31	0	23	64	65
2019	Does not provide services to public	8	13	17	35	26	0	21	61	111
2018	Provides services to public	15	22	19	26	14	4	38	42	60
2018	Does not provide services to public	12	27	28	22	10	1	39	32	132
2017	Provides services to public	3	31	27	25	13	1	34	39	75
2017	Does not provide services to public	13	33	27	17	9	2	47	26	169

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	29	21	20	20	1	1	37	41	87
2020	Does not provide services to public	10	32	29	20	8	1	0	42	29	218
2019	Provides services to public	5	5	24	34	32	1	0	10	66	63
2019	Does not provide services to public	4	12	17	28	37	3	0	16	66	111
2018	Provides services to public	11	11	27	32	18	1	0	22	50	59
2018	Does not provide services to public	4	23	29	31	10	4	0	28	42	131
2017	Provides services to public	1	21	35	30	13	0	0	22	43	75
2017	Does not provide services to public	9	24	30	23	8	5	0	35	33	169

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	32	21	20	17	2	41	38	87
2020	Does not provide services to public	15	34	23	21	7	1	49	28	218
2019	Provides services to public	1	7	13	42	35	1	8	78	65
2019	Does not provide services to public	5	13	16	42	24	0	18	66	111
2018	Provides services to public	5	18	8	44	25	0	23	69	59
2018	Does not provide services to public	3	27	26	29	13	1	31	43	132
2017	Provides services to public	1	26	31	27	13	1	28	40	75
2017	Does not provide services to public	8	35	25	21	10	1	44	31	169

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	66	26	5	2	1	0	1	93	3	87
2020	Does not provide services to public	71	19	5	3	1	0	0	91	4	218
2019	Provides services to public	62	25	4	4	4	0	1	88	9	65
2019	Does not provide services to public	65	19	9	1	3	1	2	87	4	112

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	50	18	20	5	0	57	25	87
2020	Does not provide services to public	17	47	21	12	3	0	64	15	218
2019	Provides services to public	5	27	28	24	16	0	32	39	65
2019	Does not provide services to public	11	28	28	21	11	0	39	32	112
2018	Provides services to public	18	37	27	15	3	0	55	18	60
2018	Does not provide services to public	17	49	19	13	0	1	67	14	132
2017	Provides services to public	9	47	26	17	1	0	56	18	75
2017	Does not provide services to public	20	44	18	13	4	1	65	17	169

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	28	31	21	11	1	36	33	87
2020	Does not provide services to public	10	30	34	18	8	2	41	25	216
2019	Provides services to public	7	6	17	33	38	0	12	71	65
2019	Does not provide services to public	5	10	24	41	21	0	14	62	111

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	40	15	19	8	3	0	57	28	87
2020	Does not provide services to public	23	46	17	9	4	1	0	70	13	218
2019	Provides services to public	10	36	18	21	14	0	0	47	35	65
2019	Does not provide services to public	18	39	17	12	11	2	0	59	23	112
2018	Provides services to public	24	38	6	25	3	5	0	64	29	59
2018	Does not provide services to public	24	48	11	9	0	4	3	77	10	133
2017	Provides services to public	16	42	17	18	4	4	0	60	22	75
2017	Does not provide services to public	21	47	12	11	5	3	1	71	16	169

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	16	41	27	14	2	0	1	57	16	86
2020	Does not provide services to public	25	46	18	9	1	0	0	71	10	216
2019	Provides services to public	15	28	21	27	9	0	0	43	36	65
2019	Does not provide services to public	14	38	29	15	4	0	0	52	18	112
2018	Provides services to public	26	40	16	17	1	0	0	66	18	60
2018	Does not provide services to public	25	48	19	6	1	1	0	74	6	134

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	14	34	18	13	12	8	0	52	28	87
2020	Does not provide services to public	17	32	21	14	5	7	3	55	21	218
2019	Provides services to public	12	7	28	31	15	6	1	20	50	64
2019	Does not provide services to public	13	23	27	20	9	7	1	39	32	112
2018	Provides services to public	15	31	14	20	11	7	1	50	34	60
2018	Does not provide services to public	4	33	26	16	6	12	4	44	25	133
2017	Provides services to public	14	21	23	20	12	9	1	38	36	74
2017	Does not provide services to public	12	33	22	17	5	10	1	51	25	169

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	22	28	14	25	3	0	31	40	86
2020	Does not provide services to public	11	22	29	23	11	2	1	35	35	218
2019	Provides services to public	5	9	36	18	30	2	0	14	49	65
2019	Does not provide services to public	2	14	23	38	21	3	0	16	60	112
2018	Provides services to public	12	21	19	25	21	1	0	34	46	59
2018	Does not provide services to public	9	22	29	26	11	3	0	32	38	134
2017	Provides services to public	9	33	20	20	14	3	0	44	35	75
2017	Does not provide services to public	8	32	25	23	8	4	1	42	32	169

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	7	28	21	13	28	0	4	36	43	87
2020	Does not provide services to public	9	22	25	23	15	2	4	33	40	218
2019	Provides services to public	6	14	25	14	36	6	0	20	53	65
2019	Does not provide services to public	2	18	21	24	32	1	2	20	58	112
2018	Provides services to public	8	28	12	26	25	1	1	36	51	59
2018	Does not provide services to public	8	20	18	24	22	3	5	30	50	133
2017	Provides services to public	5	26	22	27	15	3	3	33	44	75
2017	Does not provide services to public	9	25	22	20	19	3	2	36	41	169

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	22	12	2	4	2	4	81	7	87
2020	Does not provide services to public	59	21	11	4	2	1	4	84	5	218
2019	Provides services to public	47	25	17	1	7	0	3	74	9	65
2019	Does not provide services to public	48	20	16	1	3	1	11	77	5	112

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	22	12	11	10	4	6	64	23	87
2020	Does not provide services to public	42	23	20	5	4	1	5	69	10	218
2019	Provides services to public	24	31	14	11	9	4	8	62	22	65
2019	Does not provide services to public	29	22	21	10	9	1	8	56	21	112

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	9	3	5	6	7	7	84	12	86
2020	Does not provide services to public	72	13	3	0	1	6	5	94	2	218
2019	Provides services to public	66	10	2	6	2	9	5	88	9	64
2019	Does not provide services to public	62	12	3	5	0	6	12	90	6	112

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	16	4	0	3	4	10	92	4	87
2020	Does not provide services to public	71	10	5	1	0	3	9	92	2	217
2019	Provides services to public	78	4	10	0	0	0	9	89	0	63
2019	Does not provide services to public	71	11	1	0	1	2	14	98	1	111

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	13	42	18	18	4	4	1	58	23	85
2020	Does not provide services to public	18	44	26	8	1	3	0	63	10	218
2019	Provides services to public	12	34	15	19	15	5	1	49	36	65
2019	Does not provide services to public	12	27	29	24	5	3	0	40	30	111
2018	Provides services to public	11	54	22	11	3	0	0	64	14	60
2018	Does not provide services to public	15	24	34	14	4	8	0	43	19	134
2017	Provides services to public	3	52	23	16	6	0	0	55	23	75
2017	Does not provide services to public	13	43	26	8	5	4	1	59	14	169

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	19	44	18	13	6	0	63	19	87
2020	Does not provide services to public	25	48	18	7	2	0	73	9	218
2019	Provides services to public	15	49	9	14	12	2	65	26	64
2019	Does not provide services to public	25	44	20	5	6	1	69	11	111
2018	Provides services to public	45	28	20	5	1	1	73	6	59
2018	Does not provide services to public	32	47	13	7	0	0	80	7	134
2017	Provides services to public	21	56	10	11	3	0	77	13	75
2017	Does not provide services to public	31	52	9	8	0	1	83	8	169

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	16	48	15	9	10	3	66	19	87
2020	Does not provide services to public	28	40	20	8	3	1	69	10	218
2019	Provides services to public	22	34	18	15	7	4	58	23	65
2019	Does not provide services to public	30	48	11	4	3	2	80	8	111
2018	Provides services to public	43	36	11	5	6	0	78	11	58
2018	Does not provide services to public	39	50	6	1	0	4	92	1	134
2017	Provides services to public	23	39	18	12	6	2	63	18	75
2017	Does not provide services to public	32	49	14	4	1	0	81	5	169

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	60	10	8	8	0	0	75	15	87
2020	Does not provide services to public	33	44	13	6	4	0	0	78	10	217

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	44	5	9	4	2	1	81	13	87
2020	Does not provide services to public	41	43	8	2	2	3	1	87	4	218

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	51	7	7	2	84	9	87
2020	Does not provide services to public	44	46	8	2	0	90	2	218
2019	Provides services to public	26	54	9	3	8	80	11	65
2019	Does not provide services to public	29	50	13	8	0	79	8	112
2018	Provides services to public	44	53	1	0	2	97	2	59
2018	Does not provide services to public	34	50	14	2	0	85	2	134
2017	Provides services to public	27	59	6	4	3	87	7	75
2017	Does not provide services to public	37	55	5	2	0	92	2	168

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	21	41	18	14	5	0	63	19	86
2020	Does not provide services to public	31	40	19	6	3	1	72	10	218
2019	Provides services to public	17	25	31	13	14	0	42	27	65
2019	Does not provide services to public	13	27	31	23	7	0	39	30	111
2018	Provides services to public	27	49	12	7	4	0	76	11	58
2018	Does not provide services to public	19	45	29	7	1	0	63	8	133
2017	Provides services to public	18	41	26	11	4	0	59	15	75
2017	Does not provide services to public	28	43	20	7	2	1	71	9	169

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	44	18	14	6	0	62	20	87
2020	Does not provide services to public	29	42	18	10	2	0	70	12	218
2019	Provides services to public	12	40	19	11	18	0	52	29	65
2019	Does not provide services to public	10	31	31	25	3	0	41	28	112
2018	Provides services to public	23	40	22	9	5	0	63	15	59
2018	Does not provide services to public	17	50	23	10	0	0	67	10	134
2017	Provides services to public	15	52	20	12	1	0	67	13	75
2017	Does not provide services to public	26	45	19	9	1	1	71	10	169

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	32	22	4	6	4	1	67	10	87
2020	Does not provide services to public	43	32	16	3	2	3	0	78	5	218
2019	Provides services to public	34	33	12	9	7	4	0	70	17	65
2019	Does not provide services to public	22	29	19	19	8	3	0	52	27	112
2018	Provides services to public	37	39	10	5	8	1	0	77	13	59
2018	Does not provide services to public	30	34	18	8	1	6	1	69	11	134
2017	Provides services to public	25	42	12	8	4	9	0	74	13	75
2017	Does not provide services to public	36	33	16	7	2	4	1	73	9	169

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Provides services to public	17	50	33	87
2020	Does not provide services to public	12	61	27	218
2019	Provides services to public	15	54	31	65
2019	Does not provide services to public	23	45	33	112
2018	Provides services to public	5	57	38	60
2018	Does not provide services to public	20	45	35	134
2017	Provides services to public	16	50	34	74
2017	Does not provide services to public	14	64	22	169

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Provides services to public	28	21	16	11	13	11	16
2020	Does not provide services to public	36	26	6	9	13	10	24
2019	Provides services to public	60	12	7	17	0	5	12
2019	Does not provide services to public	20	9	19	41	0	11	18
2017	Provides services to public	25	25	8	17	17	8	12
2017	Does not provide services to public	33	0	8	26	16	17	23

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	10	90	86
2020	Does not provide services to public	5	95	217
2019	Provides services to public	13	87	65
2019	Does not provide services to public	8	92	112
2018	Provides services to public	11	89	60
2018	Does not provide services to public	5	95	134

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	5	26	20	12	7	21	9	44	28	87
2020	Does not provide services to public	12	20	26	5	4	27	6	48	13	218
2019	Provides services to public	13	14	20	5	10	30	8	43	25	65
2019	Does not provide services to public	5	16	27	7	15	22	7	31	32	112
2018	Provides services to public	20	18	23	13	5	11	10	48	23	60
2018	Does not provide services to public	7	24	20	7	5	31	5	49	19	134
2017	Provides services to public	9	23	25	11	4	23	5	45	20	75
2017	Does not provide services to public	10	22	19	9	5	30	5	49	21	169

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	13	36	21	11	7	11	1	56	21	87
2020	Does not provide services to public	20	40	26	8	1	4	0	63	9	218
2019	Provides services to public	14	28	26	8	7	16	0	51	18	65
2019	Does not provide services to public	15	29	23	14	5	13	1	51	22	112
2018	Provides services to public	29	23	21	13	3	9	4	59	18	60
2018	Does not provide services to public	16	44	19	6	6	8	0	66	13	134
2017	Provides services to public	15	41	23	8	5	8	0	60	15	75
2017	Does not provide services to public	15	42	18	7	4	14	1	67	13	169

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	64
2019	Does not provide services to public	7	93	112

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	21	22	10	6	28	7	44	23	87
2020	Does not provide services to public	12	21	24	7	2	28	6	50	13	217
2019	Provides services to public	15	12	24	11	9	22	8	38	28	64
2019	Does not provide services to public	11	13	31	4	3	29	8	39	10	110
2018	Provides services to public	18	16	35	4	5	17	5	44	11	59
2018	Does not provide services to public	14	24	16	1	0	36	8	68	3	133
2017	Provides services to public	8	26	24	3	8	27	5	50	15	75
2017	Does not provide services to public	10	25	18	4	1	35	7	59	9	169

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	41	13	12	5	12	0	67	18	87
2020	Does not provide services to public	25	38	25	7	1	4	0	65	8	218
2019	Provides services to public	14	27	26	6	7	18	1	51	16	65
2019	Does not provide services to public	19	33	20	9	1	15	3	63	12	111
2018	Provides services to public	32	28	22	3	5	11	0	66	9	60
2018	Does not provide services to public	24	44	12	3	0	15	2	82	4	134
2017	Provides services to public	18	41	19	6	4	12	0	67	12	75
2017	Does not provide services to public	22	45	15	3	2	13	1	77	5	169

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	56	13	14	8	9	0	0	69	17	87
2020	Does not provide services to public	49	24	14	7	4	0	2	74	12	218

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	24	14	6	6	0	0	74	12	87
2020	Does not provide services to public	48	30	14	6	1	0	1	79	7	217
2019	Provides services to public	34	20	23	11	12	0	0	54	24	65
2019	Does not provide services to public	38	31	15	9	4	0	2	70	14	112
2018	Provides services to public	28	25	31	10	3	0	3	55	13	59
2018	Does not provide services to public	27	29	27	8	5	3	2	59	13	133
2017	Provides services to public	27	20	24	13	10	1	4	50	25	75
2017	Does not provide services to public	30	32	21	9	6	1	1	63	16	169

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	8	30	26	24	12	0	0	38	36	87
2020	Does not provide services to public	15	24	36	14	11	0	0	39	25	218
2019	Provides services to public	8	21	33	19	19	0	0	29	37	65
2019	Does not provide services to public	10	21	29	25	15	0	0	31	40	112
2018	Provides services to public	2	19	42	19	19	0	0	21	37	60
2018	Does not provide services to public	5	20	37	18	20	0	0	25	38	133
2017	Provides services to public	12	23	32	17	15	0	1	35	32	75
2017	Does not provide services to public	9	23	31	23	12	1	0	33	36	169

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	19	33	23	16	9	0	0	52	25	87
2020	Does not provide services to public	22	28	32	11	7	0	0	50	18	218
2019	Provides services to public	8	39	25	12	16	0	0	46	28	65
2019	Does not provide services to public	13	30	25	18	13	0	0	43	32	112
2018	Provides services to public	9	30	33	23	5	0	0	39	28	59
2018	Does not provide services to public	12	23	35	19	12	0	0	35	30	132
2017	Provides services to public	11	36	31	14	8	0	1	47	22	74
2017	Does not provide services to public	11	32	27	20	9	1	1	44	29	167

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	15	22	22	27	13	0	1	37	41	86
2020	Does not provide services to public	17	28	26	20	9	0	1	46	28	218
2019	Provides services to public	14	9	27	26	23	0	1	23	49	65
2019	Does not provide services to public	14	21	21	24	19	0	1	36	43	111
2018	Provides services to public	5	21	33	25	15	0	0	27	41	60
2018	Does not provide services to public	7	15	31	24	20	0	4	23	45	133
2017	Provides services to public	13	18	27	19	18	1	4	33	39	75
2017	Does not provide services to public	16	19	26	22	15	1	1	36	38	169

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	31	30	23	10	7	0	0	61	17	86
2020	Does not provide services to public	36	30	19	9	4	0	2	67	14	216
2019	Provides services to public	29	25	24	11	9	0	3	56	20	65
2019	Does not provide services to public	35	26	18	10	6	0	4	64	17	112
2018	Provides services to public	30	26	20	18	5	1	0	57	23	60
2018	Does not provide services to public	25	35	26	6	5	0	3	62	11	133
2017	Provides services to public	28	35	11	16	1	1	7	69	19	74
2017	Does not provide services to public	28	31	21	7	5	2	7	64	13	169

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	33	20	9	9	0	1	61	19	87
2020	Does not provide services to public	36	28	17	12	6	0	0	65	18	218
2019	Provides services to public	15	37	21	11	15	0	1	53	26	65
2019	Does not provide services to public	26	31	26	9	9	0	0	57	17	112
2018	Provides services to public	29	28	20	16	7	0	0	58	23	60
2018	Does not provide services to public	21	34	30	7	7	0	0	56	14	132
2017	Provides services to public	25	36	18	12	7	0	1	62	19	75
2017	Does not provide services to public	31	28	25	11	3	1	1	60	15	168

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	24	26	11	5	0	4	56	17	86
2020	Does not provide services to public	25	32	20	11	5	0	7	61	17	217

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	19	38	27	12	4	0	0	57	16	86
2020	Does not provide services to public	29	29	30	9	2	1	0	59	10	217
2019	Provides services to public	4	25	28	23	20	0	0	29	43	65
2019	Does not provide services to public	11	24	37	17	8	1	2	36	26	111
2018	Provides services to public	16	31	26	25	2	0	0	47	27	60
2018	Does not provide services to public	15	30	29	19	8	0	0	44	27	134
2017	Provides services to public	13	35	28	13	6	1	3	50	20	75
2017	Does not provide services to public	17	38	29	8	7	1	1	56	15	168

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	36	20	14	11	1	2	54	25	86
2020	Does not provide services to public	19	32	33	11	4	0	0	51	15	218
2019	Provides services to public	6	22	25	29	18	0	1	28	47	65
2019	Does not provide services to public	8	19	29	29	12	0	2	27	43	111
2018	Provides services to public	8	23	32	23	14	0	0	31	37	60
2018	Does not provide services to public	14	22	32	19	12	0	0	36	31	133
2017	Provides services to public	13	22	28	20	15	1	1	36	35	75
2017	Does not provide services to public	12	29	34	16	8	1	0	41	25	168

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	38	22	9	12	0	2	57	21	86
2020	Does not provide services to public	32	32	21	12	3	0	0	64	14	217
2019	Provides services to public	9	26	21	31	12	0	1	35	44	64
2019	Does not provide services to public	12	24	29	24	9	0	1	37	34	110
2018	Provides services to public	22	24	26	21	7	0	0	46	28	60
2018	Does not provide services to public	23	29	22	18	8	0	0	52	26	134
2017	Provides services to public	15	32	24	17	9	1	1	48	27	75
2017	Does not provide services to public	17	34	23	20	4	1	1	52	24	168

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	32	32	12	12	10	2	66	22	85
2020	Does not provide services to public	39	30	18	11	2	0	69	13	213
2019	Provides services to public	26	28	20	16	9	1	55	25	64
2019	Does not provide services to public	29	27	22	13	10	0	56	23	111

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	21	27	30	11	11	0	0	47	22	86
2020	Does not provide services to public	22	33	25	17	3	0	0	55	19	217

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	24	30	27	12	6	2	0	55	18	86
2020	Does not provide services to public	32	27	23	15	3	0	0	59	18	218
2019	Provides services to public	20	32	17	11	19	0	1	53	30	65
2019	Does not provide services to public	10	36	32	13	9	0	0	46	22	111
2018	Provides services to public	16	21	46	11	7	0	0	36	18	59
2018	Does not provide services to public	9	38	27	12	12	0	1	48	25	133
2017	Provides services to public	20	32	24	10	10	1	3	54	21	75
2017	Does not provide services to public	17	30	32	13	6	1	1	48	19	168

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	23	14	9	2	2	74	11	87
2020	Does not provide services to public	49	25	15	6	2	3	77	8	217
2019	Provides services to public	38	28	15	9	9	1	67	18	65
2019	Does not provide services to public	38	28	20	6	4	3	69	11	110
2018	Provides services to public	50	16	20	7	2	6	70	9	59
2018	Does not provide services to public	40	34	14	3	3	7	79	6	133
2017	Provides services to public	44	28	13	4	8	3	74	12	75
2017	Does not provide services to public	50	24	15	6	3	2	75	10	169

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	31	21	6	0	0	0	72	6	87
2020	Does not provide services to public	47	31	15	6	1	0	0	78	7	216

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	64	14	13	0	0	0	9	86	0	86
2020	Does not provide services to public	72	18	5	2	0	1	2	93	2	215
2019	Provides services to public	67	5	3	4	5	0	16	86	11	64
2019	Does not provide services to public	63	18	5	0	0	3	11	94	0	111
2018	Provides services to public	72	9	7	1	1	1	9	90	2	60
2018	Does not provide services to public	70	15	3	0	3	0	9	93	3	133

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	67	8	8	4	4	2	8	83	9	87
2020	Does not provide services to public	81	9	4	1	2	1	2	93	4	216
2019	Provides services to public	70	8	5	3	6	4	5	84	10	64
2019	Does not provide services to public	72	15	3	3	5	0	1	89	8	111
2018	Provides services to public	68	11	5	3	3	1	9	88	6	60
2018	Does not provide services to public	78	8	2	1	3	1	6	92	5	134
2017	Provides services to public	67	17	5	3	3	0	5	89	6	75
2017	Does not provide services to public	68	19	6	2	3	1	1	89	5	169

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	43	34	10	8	5	1	78	13	86
2020	Does not provide services to public	59	24	11	3	3	0	83	6	214
2019	Provides services to public	40	31	13	8	6	1	72	14	65
2019	Does not provide services to public	49	24	18	3	5	1	74	8	111
2018	Provides services to public	43	27	11	13	4	2	72	17	60
2018	Does not provide services to public	38	32	14	4	5	7	76	10	134
2017	Provides services to public	48	26	13	11	1	0	74	12	75
2017	Does not provide services to public	50	23	14	6	5	2	74	11	169

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	24	8	9	7	0	77	16	86
2020	Does not provide services to public	69	17	8	4	2	1	87	6	217
2019	Provides services to public	40	24	11	11	11	4	66	23	64
2019	Does not provide services to public	45	32	13	5	5	1	77	10	112
2018	Provides services to public	52	23	11	10	3	2	76	13	60
2018	Does not provide services to public	49	25	11	6	5	5	78	11	134
2017	Provides services to public	46	24	20	4	3	3	72	7	75
2017	Does not provide services to public	50	30	10	3	4	2	82	8	168

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	19	5	2	4	1	23	86	8	87
2020	Does not provide services to public	54	13	5	1	1	0	25	90	3	217
2019	Provides services to public	46	10	6	2	0	0	36	88	3	64
2019	Does not provide services to public	46	18	6	2	0	1	26	88	4	111
2018	Provides services to public	57	12	11	5	1	0	14	80	7	59
2018	Does not provide services to public	42	15	7	3	0	1	32	85	4	130
2017	Provides services to public	49	12	4	4	0	0	31	88	6	74
2017	Does not provide services to public	50	14	5	3	3	0	25	86	8	168

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	27	15	2	1	0	2	82	3	87
2020	Does not provide services to public	67	20	5	2	1	0	4	91	3	218
2019	Provides services to public	44	16	24	3	0	4	9	69	3	65
2019	Does not provide services to public	59	26	7	2	1	0	5	90	3	112
2018	Provides services to public	53	24	16	6	0	0	2	78	6	59
2018	Does not provide services to public	56	19	8	6	0	0	11	84	7	134
2017	Provides services to public	58	23	9	1	0	1	7	88	1	75
2017	Does not provide services to public	63	18	5	2	1	1	9	90	4	168

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	60	18	15	3	3	2	0	79	6	85
2020	Does not provide services to public	58	20	11	5	4	0	2	80	9	215
2019	Provides services to public	45	27	7	7	11	2	1	75	18	65
2019	Does not provide services to public	65	21	5	2	3	0	4	90	5	112
2018	Provides services to public	55	20	10	9	3	0	3	77	12	60
2018	Does not provide services to public	57	29	4	4	3	1	2	89	7	134
2017	Provides services to public	59	16	16	1	5	0	3	77	7	75
2017	Does not provide services to public	53	24	10	5	3	1	4	80	9	169

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	31	16	6	0	6	77	6	87
2020	Does not provide services to public	53	27	15	3	1	1	80	5	218
2019	Provides services to public	50	25	8	8	4	5	79	13	65
2019	Does not provide services to public	64	24	11	1	0	1	88	1	112
2018	Provides services to public	60	19	8	11	0	2	81	11	60
2018	Does not provide services to public	47	28	21	0	1	3	78	1	134
2017	Provides services to public	55	17	23	2	1	1	73	4	75
2017	Does not provide services to public	58	18	17	4	1	3	78	5	169

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	43	25	10	4	0	0	61	14	87
2020	Does not provide services to public	20	39	33	5	1	0	1	60	7	216

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	5	31	40	16	8	0	0	36	24	86
2020	Does not provide services to public	10	26	47	13	4	1	0	36	17	218
2019	Provides services to public	3	31	35	22	10	0	0	34	31	65
2019	Does not provide services to public	10	26	41	17	7	0	0	36	24	112
2018	Provides services to public	9	22	43	24	2	0	0	31	26	60
2018	Does not provide services to public	6	21	41	26	6	0	0	27	32	134
2017	Provides services to public	7	23	41	23	5	0	1	30	28	75
2017	Does not provide services to public	8	28	48	10	5	1	0	36	16	169

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	9	22	45	23	1	0	0	24	30	86
2020	Does not provide services to public	3	20	47	19	10	1	0	30	23	217
2019	Provides services to public	6	31	39	18	6	0	0	24	37	64
2019	Does not provide services to public	9	28	38	18	7	0	0	25	37	112
2018	Provides services to public	6	15	44	30	5	0	0	35	21	60
2018	Does not provide services to public	9	22	33	26	10	0	0	35	32	132
2017	Provides services to public	5	23	39	26	4	0	3	31	29	74
2017	Does not provide services to public	4	18	43	27	8	0	0	35	22	169

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	16	50	15	16	3	1	67	19	87
2020	Does not provide services to public	22	41	24	9	2	2	64	12	218
2019	Provides services to public	7	24	32	20	17	1	31	37	65
2019	Does not provide services to public	7	21	37	18	11	6	30	30	112
2018	Provides services to public	12	30	37	14	6	1	42	20	60
2018	Does not provide services to public	7	32	33	11	8	9	43	21	134
2017	Provides services to public	3	41	27	16	8	6	46	26	74
2017	Does not provide services to public	9	30	29	16	9	7	42	27	168

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	40	18	20	5	0	0	57	25	87
2020	Does not provide services to public	28	37	18	9	5	2	0	67	14	217

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	29	40	10	12	9	0	0	69	21	87
2020	Does not provide services to public	36	39	10	8	4	2	0	77	13	217

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	37	35	12	9	4	3	0	75	13	87
2020	Does not provide services to public	44	37	12	3	1	3	0	84	4	215

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	20	40	14	19	8	0	0	59	27	87
2020	Does not provide services to public	20	46	23	7	3	0	0	67	10	218
2019	Provides services to public	6	33	12	25	21	3	0	40	48	65
2019	Does not provide services to public	6	19	23	36	15	0	0	25	51	112
2018	Provides services to public	13	36	31	11	8	1	0	50	19	60
2018	Does not provide services to public	5	39	20	21	11	4	0	46	33	134
2017	Provides services to public	8	42	16	20	10	4	1	53	31	75
2017	Does not provide services to public	14	36	24	18	8	0	0	49	26	169

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	49	43	5	4	0	0	0	91	4	87
2020	Does not provide services to public	50	39	5	6	0	0	0	90	6	218

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	41	3	5	0	1	0	92	5	86
2020	Does not provide services to public	51	37	6	4	1	0	0	89	5	215

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	43	43	10	3	1	0	0	86	4	87
2020	Does not provide services to public	47	36	10	5	1	0	1	84	6	218

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	39	7	3	2	1	8	87	5	87
2020	Does not provide services to public	57	34	5	2	0	1	1	92	2	218

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	81	18	1	0	0	0	0	99	0	87
2020	Does not provide services to public	76	21	0	1	0	1	0	98	1	218

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	47	11	5	1	0	0	83	6	86
2020	Does not provide services to public	42	40	10	5	2	1	0	83	7	213

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	35	6	8	2	3	0	83	11	87
2020	Does not provide services to public	51	36	5	6	1	1	0	88	7	214

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	55	29	9	3	2	2	0	86	5	87
2020	Does not provide services to public	55	35	7	3	1	0	0	89	4	215

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	23	36	5	31	5	0	59	36	16
2020	Does not provide services to public	10	40	28	22	0	0	49	22	51
2019	Provides services to public	0	5	32	59	5	0	5	64	10
2019	Does not provide services to public	2	11	24	44	3	16	16	56	28

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	100	0	16
2020	Does not provide services to public	95	5	51

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	14	34	16	16	20	0	0	48	36	16
2020	Does not provide services to public	14	18	22	39	7	0	0	32	46	49

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	8	92	85
2020	Does not provide services to public	7	93	216

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	7	93	86
2020	Does not provide services to public	10	90	217
2019	Provides services to public	13	87	65
2019	Does not provide services to public	9	91	112
2017	Provides services to public	15	85	75
2017	Does not provide services to public	9	91	169

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	65	35	11
2017	Does not provide services to public	57	43	14

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	31	52	8	3	2	2	3	87	5	87
2020	Does not provide services to public	46	39	7	2	0	2	4	90	2	218

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	18	54	29	0	75	25	87
2020	Does not provide services to public	15	61	25	0	80	20	218

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	48	52	16
2020	Does not provide services to public	48	52	35

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	10	17	18	39	0	5	22	60	16
2020	Does not provide services to public	28	28	18	13	11	0	2	58	24	35

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	5	16	17	19	19	0	24	29	49	15
2020	Does not provide services to public	16	7	15	28	15	8	10	28	54	35

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	54	16	2	1	1	3	22	95	2	87
2020	Does not provide services to public	60	8	6	2	0	3	21	89	2	218
2019	Provides services to public	55	13	12	1	4	2	12	80	6	64
2019	Does not provide services to public	58	13	4	1	0	2	22	94	1	111
2018	Provides services to public	76	8	1	0	3	1	11	96	3	60
2018	Does not provide services to public	73	7	4	0	3	0	13	92	4	134

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for National Film Board of Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making