2020 Public Service Employee Survey Results for National Film Board of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	61	0	0	0	100	0	10
2020	Communications or public affairs	39	48	0	11	2	87	13	35
2020	Science and technology	38	41	11	5	5	79	10	19
2020	Administration and operations	42	51	0	6	1	93	7	60
2020	Financial management	50	37	9	4	0	88	4	19
2020	Information management	49	42	0	10	0	90	10	10
2020	Information technology	57	34	0	6	3	91	9	29
2020	Project management	25	49	10	15	0	75	15	30
2020	Other services to the public	60	34	5	0	0	95	0	18
2020	None of the above	35	52	4	8	2	87	10	46

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	74	15	2	6	0	2	92	6	35
2020	Science and technology	60	20	20	0	0	0	80	0	19
2020	Administration and operations	64	27	0	9	0	0	91	9	59
2020	Financial management	79	9	0	9	4	0	88	12	19
2020	Information management	68	32	0	0	0	0	100	0	10
2020	Information technology	80	18	0	3	0	0	97	3	28
2020	Project management	70	30	0	0	0	0	100	0	29
2020	Other services to the public	76	24	0	0	0	0	100	0	18
2020	None of the above	67	30	0	4	0	0	96	4	46
2017	Client contact centre	46	45	9	0	0	0	91	0	11
2017	Science and technology	39	39	21	0	0	0	79	0	15
2017	Administration and operations	67	28	0	6	0	0	94	6	42
2017	Financial management	42	58	0	0	0	0	100	0	12
2017	Information management	55	45	0	0	0	0	100	0	11
2017	Information technology	55	33	4	0	4	4	92	4	27
2017	Project management	48	47	0	5	0	0	95	5	19
2017	Other services to the public	43	57	0	0	0	0	100	0	11
2017	None of the above	55	28	5	10	2	0	83	12	57

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	37	9	0	0	0	91	0	10
2020	Communications or public affairs	34	46	3	18	0	0	79	18	35
2020	Science and technology	48	37	5	9	0	0	86	9	20
2020	Administration and operations	41	36	14	7	1	0	77	8	60
2020	Financial management	36	39	12	0	12	0	75	12	19
2020	Information management	39	42	0	19	0	0	81	19	10
2020	Information technology	28	30	32	3	0	6	63	3	29
2020	Project management	18	40	14	22	5	0	58	27	30
2020	Other services to the public	50	40	0	5	5	0	91	9	18
2020	None of the above	33	44	12	8	4	0	77	11	47
2019	Communications or public affairs	46	31	6	17	0	0	77	17	19
2019	Administration and operations	38	42	9	11	0	0	80	11	30
2019	Financial management	0	64	18	0	18	0	64	18	10
2019	Information technology	34	43	7	17	0	0	77	17	19
2019	Project management	32	28	27	7	5	0	60	12	18
2019	None of the above	26	27	18	22	7	0	54	28	27
2017	Client contact centre	29	45	0	18	9	0	73	27	11
2017	Science and technology	21	54	19	5	0	0	76	5	15
2017	Administration and operations	40	26	21	10	3	0	66	13	42
2017	Financial management	41	42	0	9	9	0	83	17	12
2017	Information management	29	53	9	9	0	0	82	9	11
2017	Information technology	23	37	18	14	7	0	60	22	27
2017	Project management	35	47	18	0	0	0	82	0	19
2017	Other services to the public	48	33	20	0	0	0	80	0	11
2017	None of the above	28	39	14	12	7	0	67	19	57

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	53	18	0	0	0	82	0	10
2020	Communications or public affairs	18	39	21	18	0	2	59	19	34
2020	Science and technology	34	47	9	10	0	0	81	10	20
2020	Administration and operations	18	35	15	27	4	1	53	32	60
2020	Financial management	25	29	16	21	9	0	54	30	19
2020	Information management	39	32	0	10	10	10	79	21	10
2020	Information technology	16	52	17	14	0	0	69	14	29
2020	Project management	13	50	12	17	7	0	63	25	30
2020	Other services to the public	15	35	15	9	5	22	63	18	18
2020	None of the above	29	23	19	21	4	4	55	25	47
2019	Communications or public affairs	18	37	8	34	3	0	55	37	19
2019	Administration and operations	15	22	4	35	24	0	37	59	30
2019	Financial management	0	33	0	45	22	0	33	67	10
2019	Information technology	2	49	17	32	0	0	51	32	19
2019	Project management	4	41	18	29	9	0	44	38	18
2019	None of the above	5	25	19	33	19	0	29	52	27
2018	Communications or public affairs	13	44	23	0	4	15	68	5	14
2018	Science and technology	19	52	14	11	3	0	71	14	12
2018	Administration and operations	0	41	9	23	27	0	41	50	27
2018	Financial management	0	30	13	10	47	0	30	57	16
2018	Information technology	2	69	10	9	9	0	71	19	16
2018	Project management	3	34	18	26	12	6	39	41	21
2018	Other services to the public	10	17	0	56	16	0	27	73	11
2018	None of the above	7	27	33	24	8	0	34	33	32
2017	Client contact centre	9	62	20	9	0	0	71	9	11
2017	Science and technology	7	52	27	13	0	0	59	13	15
2017	Administration and operations	15	47	12	16	10	0	62	26	42
2017	Financial management	9	33	16	8	34	0	42	42	12
2017	Information management	11	44	18	18	9	0	55	27	11
2017	Information technology	7	39	22	25	4	4	48	30	27
2017	Project management	19	42	10	20	10	0	61	29	20
2017	Other services to the public	33	39	28	0	0	0	72	0	11
2017	None of the above	10	37	26	18	7	2	48	25	57

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	37	0	9	0	0	91	9	10
2020	Communications or public affairs	49	31	16	5	0	0	80	5	35
2020	Science and technology	58	28	9	0	0	4	90	0	20
2020	Administration and operations	30	39	18	12	1	0	69	13	59
2020	Financial management	36	36	16	9	4	0	72	12	19
2020	Information management	49	31	11	10	0	0	79	10	10
2020	Information technology	40	51	8	0	0	0	92	0	29
2020	Project management	29	41	20	10	0	0	70	10	30
2020	Other services to the public	41	34	16	9	0	0	75	9	18
2020	None of the above	37	50	6	4	0	4	90	4	47
2019	Communications or public affairs	54	19	16	8	0	3	76	8	19
2019	Administration and operations	12	28	21	34	5	0	40	39	30
2019	Financial management	27	49	18	6	0	0	76	6	10
2019	Information technology	17	74	9	0	0	0	91	0	19
2019	Project management	25	37	4	31	4	0	62	34	18
2019	None of the above	17	56	7	11	9	0	73	20	27
2017	Client contact centre	9	65	0	27	0	0	73	27	11
2017	Science and technology	27	59	14	0	0	0	86	0	15
2017	Administration and operations	36	38	17	9	0	0	73	9	42
2017	Financial management	25	49	9	9	9	0	74	17	12
2017	Information management	51	39	0	10	0	0	90	10	10
2017	Information technology	25	45	22	4	4	0	71	7	27
2017	Project management	50	45	5	0	0	0	95	0	20
2017	Other services to the public	27	65	8	0	0	0	92	0	11
2017	None of the above	31	46	15	5	0	4	80	5	57

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	44	9	0	0	0	0	91	0	10
2020	Communications or public affairs	31	46	10	8	6	0	0	77	14	35
2020	Science and technology	58	33	4	5	0	0	0	91	5	20
2020	Administration and operations	36	40	8	8	7	0	0	76	15	60
2020	Financial management	52	28	9	11	0	0	0	80	11	19
2020	Information management	29	40	11	10	0	10	0	77	11	10
2020	Information technology	47	41	6	0	3	0	3	91	3	28
2020	Project management	42	24	24	5	2	0	3	68	7	30
2020	Other services to the public	31	55	5	9	0	0	0	86	9	18
2020	None of the above	34	52	6	4	4	0	0	87	8	47
2019	Communications or public affairs	32	34	23	8	3	0	0	66	11	19
2019	Administration and operations	27	32	7	22	12	0	0	59	34	30
2019	Financial management	18	33	27	22	0	0	0	51	22	10
2019	Information technology	31	49	11	10	0	0	0	80	10	19
2019	Project management	22	31	19	23	5	0	0	53	28	17
2019	None of the above	19	46	3	23	9	0	0	65	32	27
2018	Communications or public affairs	30	43	19	4	4	0	0	73	8	14
2018	Science and technology	30	34	22	11	0	0	3	65	12	12
2018	Administration and operations	34	36	12	16	2	0	0	70	18	27
2018	Financial management	21	26	10	29	13	0	0	47	42	16
2018	Information technology	24	52	3	21	0	0	0	76	21	16
2018	Project management	29	51	2	3	15	0	0	80	18	21
2018	Other services to the public	47	7	39	0	0	0	8	58	0	11
2018	None of the above	24	33	22	8	5	0	7	61	15	32
2017	Client contact centre	27	18	29	27	0	0	0	45	27	11
2017	Science and technology	42	7	39	12	0	0	0	49	12	15
2017	Administration and operations	39	43	7	12	0	0	0	81	12	42
2017	Financial management	17	34	9	25	16	0	0	51	41	12
2017	Information management	20	36	36	9	0	0	0	55	9	11
2017	Information technology	29	37	19	11	4	0	0	67	14	27
2017	Project management	38	42	5	10	0	6	0	85	10	20
2017	Other services to the public	38	37	10	7	8	0	0	75	16	11
2017	None of the above	28	40	17	8	5	0	2	69	14	57

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	34	17	0	0	83	0	10
2020	Communications or public affairs	57	40	2	0	0	98	0	35
2020	Science and technology	57	29	14	0	0	86	0	20
2020	Administration and operations	34	41	13	8	4	75	12	59
2020	Financial management	39	32	21	4	4	72	7	19
2020	Information management	40	39	21	0	0	79	0	10
2020	Information technology	42	43	9	0	6	85	6	29
2020	Project management	50	43	0	7	0	93	7	30
2020	Other services to the public	67	29	5	0	0	95	0	18
2020	None of the above	46	37	6	8	4	83	11	47
2019	Communications or public affairs	39	50	3	5	3	89	8	19
2019	Administration and operations	11	48	17	20	5	59	25	30
2019	Financial management	6	19	54	18	4	24	22	10
2019	Information technology	15	63	14	5	2	78	7	19
2019	Project management	25	56	4	5	11	80	16	18
2019	None of the above	30	41	5	13	12	71	25	27
2018	Communications or public affairs	42	39	15	4	0	81	4	14
2018	Science and technology	42	29	18	11	0	71	11	12
2018	Administration and operations	21	60	7	9	2	81	12	26
2018	Financial management	27	44	3	0	26	71	26	15
2018	Information technology	24	57	19	0	0	81	0	16
2018	Project management	56	31	0	3	10	88	12	21
2018	Other services to the public	41	46	0	13	0	87	13	11
2018	None of the above	36	51	8	0	5	87	5	32
2017	Client contact centre	0	73	18	9	0	73	9	11
2017	Science and technology	48	45	0	0	7	93	7	15
2017	Administration and operations	36	50	5	7	2	86	9	42
2017	Financial management	16	67	17	0	0	83	0	12
2017	Information management	46	36	9	9	0	82	9	11
2017	Information technology	29	45	11	7	7	75	14	27
2017	Project management	43	46	0	6	5	90	10	20
2017	Other services to the public	62	38	0	0	0	100	0	11
2017	None of the above	32	48	11	7	2	81	8	57

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	39	17	17	0	66	17	10
2020	Communications or public affairs	50	28	10	10	2	77	12	35
2020	Science and technology	33	38	15	14	0	71	14	20
2020	Administration and operations	22	49	12	10	8	70	18	60
2020	Financial management	16	57	4	7	16	73	23	19
2020	Information management	19	71	0	0	10	90	10	10
2020	Information technology	35	45	6	14	0	80	14	29
2020	Project management	33	31	15	17	4	64	21	30
2020	Other services to the public	35	41	9	14	0	77	14	18
2020	None of the above	17	44	22	14	4	61	17	47
2019	Communications or public affairs	34	52	3	11	0	86	11	19
2019	Administration and operations	23	21	18	9	29	44	39	30
2019	Financial management	6	55	22	18	0	60	18	10
2019	Information technology	15	55	21	0	9	71	9	19
2019	Project management	31	35	14	9	11	66	20	18
2019	None of the above	19	49	13	7	14	67	20	27
2018	Communications or public affairs	38	54	0	4	4	92	8	14
2018	Science and technology	23	41	26	11	0	63	11	12
2018	Administration and operations	7	43	32	12	7	50	19	27
2018	Financial management	27	29	21	0	23	56	23	16
2018	Information technology	5	26	28	22	19	31	41	16
2018	Project management	37	42	5	5	10	80	15	21
2018	Other services to the public	39	36	13	13	0	74	13	11
2018	None of the above	15	47	16	17	5	62	22	32
2017	Client contact centre	18	38	18	18	9	55	27	11
2017	Science and technology	37	28	22	6	8	65	13	14
2017	Administration and operations	22	47	9	17	5	69	22	42
2017	Financial management	8	26	34	24	9	33	33	12
2017	Information management	29	27	27	9	9	55	18	11
2017	Information technology	22	27	25	22	4	49	26	27
2017	Project management	23	41	16	14	6	64	20	20
2017	Other services to the public	27	55	10	0	8	82	8	11
2017	None of the above	18	50	16	11	5	68	16	57

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	18	17	26	0	0	57	26	10
2020	Communications or public affairs	41	23	16	15	5	0	65	20	35
2020	Science and technology	29	42	24	0	5	0	71	5	20
2020	Administration and operations	22	53	17	5	3	0	76	8	60
2020	Financial management	20	39	17	15	9	0	59	24	18
2020	Information management	19	42	10	19	10	0	61	29	10
2020	Information technology	18	58	22	3	0	0	76	3	28
2020	Project management	27	44	7	19	2	0	72	21	30
2020	Other services to the public	30	61	0	9	0	0	91	9	18
2020	None of the above	17	49	21	8	4	2	67	12	47
2019	Communications or public affairs	9	58	8	22	3	0	67	25	19
2019	Administration and operations	29	36	11	19	5	0	65	24	30
2019	Financial management	9	42	45	4	0	0	51	4	10
2019	Information technology	9	57	22	11	0	0	66	11	18
2019	Project management	32	36	9	23	0	0	68	23	18
2019	None of the above	23	33	13	23	8	0	56	31	26
2018	Communications or public affairs	26	70	4	0	0	0	96	0	14
2018	Science and technology	22	58	16	0	4	0	80	4	11
2018	Administration and operations	5	43	29	13	9	0	48	23	27
2018	Financial management	22	42	3	34	0	0	64	34	16
2018	Information technology	5	52	41	2	0	0	57	2	16
2018	Project management	40	32	13	3	12	0	72	15	21
2018	Other services to the public	28	59	0	0	13	0	87	13	11
2018	None of the above	8	54	18	12	9	0	62	20	32
2017	Client contact centre	18	45	29	9	0	0	62	9	11
2017	Science and technology	27	60	0	6	7	0	87	13	15
2017	Administration and operations	29	47	7	12	5	0	76	17	42
2017	Financial management	8	34	25	25	9	0	42	34	12
2017	Information management	20	54	18	9	0	0	73	9	11
2017	Information technology	19	37	22	18	4	0	56	22	27
2017	Project management	19	46	10	14	10	0	65	25	20
2017	Other services to the public	27	57	8	8	0	0	84	8	11
2017	None of the above	14	52	12	13	9	0	67	22	55

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	44	9	9	0	0	83	9	10
2020	Communications or public affairs	50	34	7	6	3	0	84	8	34
2020	Science and technology	43	37	15	0	5	0	80	5	20
2020	Administration and operations	40	51	4	3	3	0	91	5	60
2020	Financial management	52	12	28	4	4	0	64	7	19
2020	Information management	50	50	0	0	0	0	100	0	10
2020	Information technology	35	48	8	9	0	0	83	9	29
2020	Project management	42	37	13	4	4	0	79	9	30
2020	Other services to the public	65	35	0	0	0	0	100	0	18
2020	None of the above	37	50	10	2	2	0	86	4	47
2019	Communications or public affairs	24	61	3	11	0	0	86	11	19
2019	Administration and operations	31	53	8	8	0	0	84	8	30
2019	Financial management	21	40	40	0	0	0	60	0	10
2019	Information technology	38	49	4	9	0	0	87	9	19
2019	Project management	38	41	20	0	0	0	80	0	18
2019	None of the above	32	39	5	16	8	0	72	23	27
2018	Communications or public affairs	49	47	4	0	0	0	96	0	14
2018	Science and technology	31	55	11	3	0	0	86	3	12
2018	Administration and operations	23	39	18	16	5	0	62	20	27
2018	Financial management	43	47	0	10	0	0	90	10	16
2018	Information technology	24	43	31	2	0	0	67	2	16
2018	Project management	54	46	0	0	0	0	100	0	21
2018	Other services to the public	71	29	0	0	0	0	100	0	12
2018	None of the above	33	52	12	2	2	0	84	3	32
2017	Client contact centre	18	53	9	0	9	11	80	10	11
2017	Science and technology	27	51	21	0	0	0	79	0	15
2017	Administration and operations	34	54	5	7	0	0	88	7	42
2017	Financial management	33	50	9	9	0	0	83	9	12
2017	Information management	29	45	9	0	9	9	81	10	11
2017	Information technology	22	50	11	14	4	0	71	18	27
2017	Project management	40	34	15	5	6	0	74	10	20
2017	Other services to the public	72	28	0	0	0	0	100	0	11
2017	None of the above	26	47	17	5	5	0	73	10	56

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	65	9	9	0	83	9	10
2020	Communications or public affairs	34	51	5	8	2	85	10	35
2020	Science and technology	33	42	9	10	5	76	15	20
2020	Administration and operations	25	42	17	11	5	67	16	60
2020	Financial management	37	31	12	16	4	68	20	19
2020	Information management	19	61	10	0	10	81	10	10
2020	Information technology	26	57	3	11	3	83	14	29
2020	Project management	30	39	10	14	7	69	21	30
2020	Other services to the public	40	31	15	9	5	71	14	18
2020	None of the above	19	43	19	14	5	62	19	47
2019	Communications or public affairs	28	61	0	8	3	89	11	19
2019	Administration and operations	15	17	33	9	26	32	36	29
2019	Financial management	21	40	18	0	22	60	22	10
2019	Information technology	15	63	11	4	7	79	11	19
2019	Project management	26	54	14	5	0	80	5	18
2019	None of the above	19	41	11	14	15	60	29	27
2018	Communications or public affairs	49	23	23	0	4	73	4	14
2018	Science and technology	19	55	22	3	0	74	3	12
2018	Administration and operations	16	34	29	19	2	50	21	27
2018	Financial management	30	36	13	0	21	66	21	16
2018	Information technology	5	60	14	21	0	64	21	16
2018	Project management	44	30	11	5	10	74	15	21
2018	Other services to the public	27	69	3	0	0	97	0	12
2018	None of the above	12	71	7	7	3	83	10	32
2017	Client contact centre	18	46	9	18	9	64	27	11
2017	Science and technology	27	52	6	7	7	80	14	15
2017	Administration and operations	29	47	5	9	9	77	19	42
2017	Financial management	0	50	33	17	0	50	17	12
2017	Information management	29	36	9	9	18	64	27	11
2017	Information technology	22	41	26	11	0	63	11	27
2017	Project management	19	62	0	14	6	80	20	20
2017	Other services to the public	27	65	0	0	8	92	8	11
2017	None of the above	17	55	13	10	5	72	15	57

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	46	0	0	0	100	0	10
2020	Communications or public affairs	49	46	3	3	0	95	3	34
2020	Science and technology	48	47	4	0	0	96	0	20
2020	Administration and operations	43	38	13	3	4	81	7	58
2020	Financial management	42	37	13	4	4	80	8	18
2020	Information management	60	40	0	0	0	100	0	10
2020	Information technology	62	30	0	9	0	91	9	28
2020	Project management	59	41	0	0	0	100	0	30
2020	Other services to the public	73	27	0	0	0	100	0	17
2020	None of the above	57	38	0	4	0	96	4	47
2019	Communications or public affairs	58	42	0	0	0	100	0	19
2019	Administration and operations	44	37	14	5	0	81	5	30
2019	Information technology	41	45	12	2	0	86	2	19
2019	Project management	55	34	0	0	11	89	11	18
2019	None of the above	42	32	17	0	9	74	9	27
2018	Communications or public affairs	83	13	0	4	0	96	4	13
2018	Science and technology	45	41	0	3	11	86	14	12
2018	Administration and operations	39	50	9	2	0	88	2	27
2018	Financial management	68	8	10	13	0	77	13	16
2018	Information technology	28	60	3	9	0	88	9	16
2018	Project management	62	38	0	0	0	100	0	21
2018	Other services to the public	66	34	0	0	0	100	0	12
2018	None of the above	41	54	0	2	3	95	5	32
2017	Client contact centre	20	45	35	0	0	65	0	11
2017	Science and technology	56	44	0	0	0	100	0	15
2017	Administration and operations	43	45	7	2	2	88	5	42
2017	Financial management	17	66	17	0	0	83	0	12
2017	Information management	38	45	9	9	0	82	9	11
2017	Information technology	41	45	7	4	4	86	7	27
2017	Project management	56	40	0	5	0	95	5	20
2017	Other services to the public	82	18	0	0	0	100	0	11
2017	None of the above	37	59	2	0	2	97	2	57

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	66	0	17	0	83	17	10
2020	Communications or public affairs	39	44	12	2	2	83	5	35
2020	Science and technology	18	53	14	4	10	71	14	20
2020	Administration and operations	23	38	17	18	4	61	22	60
2020	Financial management	50	23	11	4	12	73	16	19
2020	Information management	29	40	21	0	10	69	10	10
2020	Information technology	35	43	12	11	0	77	11	29
2020	Project management	37	36	15	4	7	73	12	30
2020	Other services to the public	30	46	5	15	5	76	19	18
2020	None of the above	26	43	20	9	2	69	11	47
2019	Communications or public affairs	41	28	0	31	0	69	31	19
2019	Administration and operations	13	48	10	9	19	62	29	30
2019	Financial management	4	53	4	18	22	56	40	10
2019	Information technology	17	61	13	2	7	78	9	19
2019	Project management	25	43	12	14	5	68	20	18
2019	None of the above	9	39	9	27	17	47	44	27
2018	Communications or public affairs	26	55	0	15	4	81	19	14
2018	Science and technology	19	58	11	11	0	78	11	12
2018	Administration and operations	5	43	23	25	5	48	29	27
2018	Financial management	45	8	10	16	21	53	36	16
2018	Information technology	12	47	31	0	9	60	9	16
2018	Project management	17	49	19	5	10	66	15	21
2018	Other services to the public	17	64	12	7	0	81	7	12
2018	None of the above	8	48	25	16	3	56	19	32
2017	Client contact centre	18	20	27	27	9	38	36	11
2017	Science and technology	14	51	13	7	14	66	21	15
2017	Administration and operations	22	55	12	2	9	77	11	42
2017	Financial management	33	42	26	0	0	74	0	12
2017	Information management	29	36	9	9	18	64	27	11
2017	Information technology	23	43	8	19	7	66	26	27
2017	Project management	28	55	11	0	6	83	6	20
2017	Other services to the public	35	49	0	15	0	85	15	11
2017	None of the above	20	50	12	14	3	70	18	57

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	56	9	9	9	74	17	10
2020	Communications or public affairs	43	45	7	5	0	88	5	35
2020	Science and technology	43	38	5	4	10	81	14	20
2020	Administration and operations	22	43	11	20	4	65	24	60
2020	Financial management	53	7	27	12	0	61	12	19
2020	Information management	31	40	19	0	10	71	10	10
2020	Information technology	41	42	8	9	0	83	9	29
2020	Project management	48	25	12	13	2	73	15	30
2020	Other services to the public	40	36	10	14	0	76	14	18
2020	None of the above	26	47	14	10	4	73	13	47
2019	Communications or public affairs	29	50	10	8	3	80	11	19
2019	Administration and operations	12	36	17	9	27	48	35	30
2019	Financial management	22	39	22	18	0	60	18	10
2019	Information technology	11	35	36	2	17	45	19	19
2019	Project management	21	47	16	0	16	68	16	18
2019	None of the above	13	41	21	16	9	54	25	27
2018	Communications or public affairs	38	43	15	4	0	81	4	14
2018	Science and technology	26	48	14	0	11	74	11	12
2018	Administration and operations	13	43	27	14	2	57	16	27
2018	Financial management	27	47	5	0	21	74	21	16
2018	Information technology	5	64	19	12	0	69	12	16
2018	Project management	43	26	21	0	10	69	10	21
2018	Other services to the public	40	41	7	12	0	81	12	12
2018	None of the above	15	64	5	16	0	79	16	31
2017	Client contact centre	18	27	11	27	18	45	45	11
2017	Science and technology	33	40	13	7	7	73	14	15
2017	Administration and operations	41	40	15	5	0	81	5	42
2017	Financial management	17	49	26	9	0	66	9	12
2017	Information management	20	62	9	0	9	82	9	11
2017	Information technology	26	41	12	11	11	67	22	27
2017	Project management	34	50	10	0	6	84	6	20
2017	Other services to the public	54	38	0	8	0	92	8	11
2017	None of the above	24	53	7	14	2	77	16	57

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	55	18	9	0	0	73	9	10
2020	Communications or public affairs	20	55	10	12	2	0	76	15	35
2020	Science and technology	48	42	10	0	0	0	90	0	20
2020	Administration and operations	20	46	15	11	9	0	66	19	58
2020	Financial management	32	45	7	16	0	0	77	16	19
2020	Information management	10	51	29	0	10	0	61	10	10
2020	Information technology	18	52	15	12	3	0	70	15	27
2020	Project management	23	46	17	14	0	0	69	14	30
2020	Other services to the public	35	30	21	9	5	0	65	14	18
2020	None of the above	18	49	19	12	2	0	67	14	45
2019	Communications or public affairs	24	47	14	14	0	0	72	14	19
2019	Administration and operations	13	37	14	26	10	0	50	36	30
2019	Financial management	9	33	18	4	36	0	42	40	10
2019	Information technology	2	42	31	15	0	10	49	17	19
2019	Project management	5	46	29	4	16	0	51	20	18
2019	None of the above	13	30	19	17	21	0	43	38	26
2018	Communications or public affairs	30	47	19	4	0	0	77	4	14
2018	Science and technology	49	34	14	3	0	0	82	3	12
2018	Administration and operations	2	34	18	43	2	0	37	45	27
2018	Financial management	22	13	13	29	23	0	35	52	16
2018	Information technology	5	41	33	21	0	0	45	21	16
2018	Project management	16	37	13	33	0	0	54	33	21
2018	Other services to the public	17	39	41	3	0	0	56	3	12
2018	None of the above	15	33	22	28	2	0	48	29	32
2017	Client contact centre	27	27	9	20	18	0	53	38	11
2017	Science and technology	20	47	18	7	7	0	67	14	15
2017	Administration and operations	22	40	22	14	2	0	62	16	42
2017	Financial management	0	42	17	41	0	0	42	41	12
2017	Information management	11	62	9	0	9	9	80	10	11
2017	Information technology	22	30	25	19	4	0	53	22	27
2017	Project management	20	44	16	10	10	0	64	20	20
2017	Other services to the public	30	61	10	0	0	0	90	0	11
2017	None of the above	12	51	22	5	8	1	64	14	57

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	43	0	0	0	0	0	100	0	10
2020	Communications or public affairs	62	38	0	0	0	0	0	100	0	35
2020	Science and technology	52	43	0	5	0	0	0	95	5	20
2020	Administration and operations	28	51	11	4	5	0	0	79	9	60
2020	Financial management	32	39	21	4	4	0	0	72	7	19
2020	Information management	50	40	10	0	0	0	0	90	0	10
2020	Information technology	43	43	11	0	3	0	0	86	3	29
2020	Project management	56	39	4	0	0	0	0	96	0	30
2020	Other services to the public	71	24	5	0	0	0	0	95	0	18
2020	None of the above	33	56	8	4	0	0	0	88	4	47
2019	Communications or public affairs	62	35	0	0	0	3	0	100	0	19
2019	Administration and operations	22	38	31	7	2	0	0	59	10	29
2019	Financial management	15	45	18	22	0	0	0	60	22	10
2019	Information technology	22	64	2	12	0	0	0	86	12	19
2019	Project management	46	34	14	5	0	0	0	80	5	18
2019	None of the above	30	42	5	12	5	0	6	77	18	27
2018	Communications or public affairs	61	19	0	19	0	0	0	81	19	14
2018	Science and technology	45	41	3	0	11	0	0	86	11	12
2018	Administration and operations	28	50	18	5	0	0	0	77	5	27
2018	Financial management	48	26	0	23	3	0	0	74	26	16
2018	Information technology	7	66	26	0	0	0	0	74	0	16
2018	Project management	48	42	10	0	0	0	0	90	0	21
2018	Other services to the public	37	59	3	0	0	0	0	97	0	12
2018	None of the above	36	52	3	7	2	0	0	88	9	32
2017	Client contact centre	29	54	18	0	0	0	0	82	0	11
2017	Science and technology	43	50	7	0	0	0	0	93	0	15
2017	Administration and operations	41	43	9	5	2	0	0	84	7	42
2017	Financial management	41	33	26	0	0	0	0	74	0	12
2017	Information management	46	36	9	9	0	0	0	82	9	11
2017	Information technology	22	63	4	11	0	0	0	86	11	27
2017	Project management	44	41	5	5	6	0	0	85	10	20
2017	Other services to the public	92	8	0	0	0	0	0	100	0	11
2017	None of the above	36	44	16	2	2	0	0	80	3	57

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	36	20	20	16	7	0	0	57	23	35
2020	Science and technology	46	39	5	5	5	0	0	85	10	19
2020	Administration and operations	38	28	9	14	10	0	0	67	24	59
2020	Financial management	32	20	11	17	16	0	4	54	35	19
2020	Information management	39	51	10	0	0	0	0	90	0	10
2020	Information technology	33	39	22	6	0	0	0	72	6	28
2020	Project management	26	42	16	14	2	0	0	67	16	30
2020	Other services to the public	31	39	16	9	5	0	0	70	14	18
2020	None of the above	31	33	25	11	0	0	0	64	11	47
2019	Communications or public affairs	24	42	3	23	8	0	0	66	31	19
2019	Administration and operations	24	22	35	12	7	0	0	46	19	29
2019	Financial management	24	31	18	6	22	0	0	55	27	10
2019	Information technology	24	63	9	3	0	0	0	87	3	18
2019	Project management	12	70	5	12	0	0	0	83	12	18
2019	None of the above	36	28	18	17	2	0	0	63	19	27
2018	Communications or public affairs	27	60	13	0	0	0	0	87	0	14
2018	Science and technology	55	37	8	0	0	0	0	92	0	12
2018	Administration and operations	12	43	16	5	25	0	0	54	30	27
2018	Financial management	3	21	23	5	37	0	10	27	47	16
2018	Information technology	5	78	7	9	0	0	0	84	9	16
2018	Project management	36	14	21	27	2	0	0	50	29	21
2018	Other services to the public	29	33	10	12	16	0	0	62	28	12
2018	None of the above	31	42	12	14	2	0	0	73	15	32
2017	Client contact centre	35	29	9	9	18	0	0	64	27	11
2017	Science and technology	52	22	13	13	0	0	0	74	13	14
2017	Administration and operations	29	40	15	9	7	0	0	69	16	42
2017	Financial management	17	34	9	16	25	0	0	51	41	12
2017	Information management	45	55	0	0	0	0	0	100	0	11
2017	Information technology	34	44	8	7	0	0	7	84	8	27
2017	Project management	26	29	20	10	10	5	0	58	21	20
2017	Other services to the public	38	28	20	0	15	0	0	66	15	11
2017	None of the above	25	40	15	13	7	0	0	65	19	57

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	35	56	0	9	0	0	9	35	10
2020	Communications or public affairs	13	16	30	28	13	0	0	41	29	35
2020	Science and technology	10	14	48	23	5	0	0	28	24	20
2020	Administration and operations	8	18	45	25	4	0	0	29	26	60
2020	Financial management	17	28	50	4	0	0	0	4	46	19
2020	Information management	10	21	40	19	0	0	10	21	34	10
2020	Information technology	11	31	52	3	3	0	0	6	42	29
2020	Project management	0	23	39	27	5	0	5	34	24	30
2020	Other services to the public	5	15	40	15	20	0	5	37	20	18
2020	None of the above	7	25	45	14	9	0	0	23	33	47
2019	Communications or public affairs	14	9	36	21	18	0	3	39	23	20
2019	Administration and operations	7	52	29	5	7	0	0	12	59	30
2019	Financial management	27	40	33	0	0	0	0	0	67	10
2019	Information technology	23	31	44	0	0	0	2	0	55	19
2019	Project management	16	34	37	4	5	4	0	9	52	18
2019	None of the above	21	19	31	28	2	0	0	30	40	26
2018	Communications or public affairs	0	15	27	40	17	0	0	57	15	14
2018	Science and technology	0	26	45	14	4	0	11	20	29	12
2018	Administration and operations	7	59	28	7	0	0	0	7	66	27
2018	Financial management	10	45	19	16	0	0	10	18	62	16
2018	Information technology	41	40	17	3	0	0	0	3	81	16
2018	Project management	10	17	43	14	8	8	0	24	30	21
2018	Other services to the public	0	12	54	26	7	0	0	33	12	12
2018	None of the above	25	25	28	19	3	0	0	22	50	32
2017	Client contact centre	9	55	9	27	0	0	0	27	64	11
2017	Science and technology	13	26	34	6	7	0	14	15	45	15
2017	Administration and operations	7	31	36	19	5	0	2	24	39	42
2017	Financial management	0	59	41	0	0	0	0	0	59	12
2017	Information management	0	27	54	20	0	0	0	20	27	11
2017	Information technology	18	47	19	8	4	0	4	13	67	27
2017	Project management	6	29	47	9	5	5	0	14	37	20
2017	Other services to the public	0	7	58	28	7	0	0	35	7	11
2017	None of the above	10	27	41	14	6	0	2	20	38	57

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	27	26	30	9	0	0	39	36	10
2020	Communications or public affairs	16	16	24	21	23	0	0	44	32	34
2020	Science and technology	5	0	39	28	28	0	0	56	5	20
2020	Administration and operations	6	8	36	38	12	0	0	50	14	59
2020	Financial management	12	9	48	20	7	4	0	28	22	19
2020	Information management	19	0	19	42	10	10	0	57	21	10
2020	Information technology	3	19	35	35	5	0	3	42	23	29
2020	Project management	5	15	29	32	10	3	5	46	22	30
2020	Other services to the public	5	9	36	20	26	0	5	48	15	18
2020	None of the above	6	15	39	28	13	0	0	41	20	47
2019	Communications or public affairs	12	6	44	13	21	0	3	35	19	19
2019	Administration and operations	7	24	49	15	5	0	0	20	31	29
2019	Financial management	36	27	33	4	0	0	0	4	63	10
2019	Information technology	10	34	33	17	7	0	0	23	44	19
2019	Project management	20	27	41	7	5	0	0	12	47	18
2019	None of the above	14	24	20	28	8	6	0	38	41	26
2018	Communications or public affairs	0	0	18	56	10	0	17	79	0	13
2018	Science and technology	0	7	42	22	15	3	11	44	8	12
2018	Administration and operations	5	12	45	18	7	11	2	29	19	27
2018	Financial management	5	41	19	12	3	10	10	18	59	16
2018	Information technology	9	41	14	17	9	9	0	29	55	16
2018	Project management	0	5	44	37	5	8	0	46	6	21
2018	Other services to the public	0	16	51	13	21	0	0	34	16	12
2018	None of the above	10	17	37	29	2	5	0	32	29	32
2017	Client contact centre	0	36	45	11	0	9	0	12	39	11
2017	Science and technology	7	6	33	27	6	0	21	42	17	15
2017	Administration and operations	7	15	41	12	12	5	9	28	25	42
2017	Financial management	9	17	50	9	8	9	0	18	28	12
2017	Information management	9	18	36	20	9	9	0	32	29	11
2017	Information technology	4	36	29	19	4	0	8	25	43	27
2017	Project management	6	10	35	31	14	5	0	47	16	20
2017	Other services to the public	7	10	30	18	25	10	0	48	19	11
2017	None of the above	3	20	32	29	6	4	7	38	26	56

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	46	45	0	9	0	0	9	46	10
2020	Communications or public affairs	18	24	30	19	8	0	0	28	43	35
2020	Science and technology	10	19	29	33	9	0	0	41	29	20
2020	Administration and operations	33	35	11	16	6	0	0	22	67	60
2020	Financial management	13	17	50	17	4	0	0	20	30	18
2020	Information management	10	21	19	21	10	0	19	38	38	10
2020	Information technology	0	11	54	29	0	6	0	31	12	29
2020	Project management	10	53	29	7	0	0	0	7	63	30
2020	Other services to the public	5	25	31	27	0	0	12	31	34	17
2020	None of the above	23	41	22	8	4	2	0	12	65	47
2019	Communications or public affairs	39	37	18	0	3	0	3	3	79	20
2019	Administration and operations	30	27	30	2	2	5	4	5	62	30
2019	Financial management	44	51	6	0	0	0	0	0	94	10
2019	Information technology	25	20	28	17	0	10	0	18	51	19
2019	Project management	75	25	0	0	0	0	0	0	100	18
2019	None of the above	43	51	0	6	0	0	0	6	94	26
2018	Communications or public affairs	15	37	31	12	4	0	0	16	52	14
2018	Science and technology	11	34	14	0	26	0	14	30	53	12
2018	Administration and operations	54	16	21	7	0	0	2	7	72	27
2018	Financial management	16	53	16	3	13	0	0	16	68	16
2018	Information technology	19	52	26	3	0	0	0	3	71	16
2018	Project management	31	32	23	8	6	0	0	14	63	21
2018	Other services to the public	15	46	29	10	0	0	0	10	61	12
2018	None of the above	33	28	21	12	2	5	0	14	64	32
2017	Client contact centre	18	62	20	0	0	0	0	0	80	11
2017	Science and technology	14	18	48	5	0	0	14	6	38	15
2017	Administration and operations	28	26	24	12	6	0	5	18	56	42
2017	Financial management	25	17	50	8	0	0	0	8	42	12
2017	Information management	18	18	27	38	0	0	0	38	36	11
2017	Information technology	15	19	34	20	4	0	7	26	37	26
2017	Project management	25	31	34	5	5	0	0	10	56	20
2017	Other services to the public	0	25	65	10	0	0	0	10	25	11
2017	None of the above	24	25	25	9	8	0	9	18	54	57

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	9	44	30	9	0	0	39	17	10
2020	Communications or public affairs	5	23	36	23	11	0	2	34	28	35
2020	Science and technology	10	5	29	43	13	0	0	56	15	20
2020	Administration and operations	8	10	42	27	13	0	0	40	18	60
2020	Financial management	9	11	50	27	4	0	0	31	20	19
2020	Information management	10	19	21	50	0	0	0	50	29	10
2020	Information technology	5	3	66	21	5	0	0	26	8	29
2020	Project management	0	20	58	15	7	0	0	23	20	30
2020	Other services to the public	5	9	34	32	20	0	0	52	14	18
2020	None of the above	8	19	37	31	6	0	0	36	27	47
2019	Communications or public affairs	3	37	33	21	3	0	3	24	42	20
2019	Administration and operations	12	23	45	17	2	0	0	20	35	30
2019	Financial management	9	40	33	18	0	0	0	18	49	10
2019	Information technology	14	22	41	13	10	0	0	23	36	19
2019	Project management	14	27	44	14	0	0	0	14	42	18
2019	None of the above	19	25	29	25	2	0	0	27	44	26
2018	Communications or public affairs	15	19	30	27	8	0	0	35	34	14
2018	Science and technology	14	11	11	37	15	0	11	58	29	12
2018	Administration and operations	5	39	45	11	0	0	0	11	43	27
2018	Financial management	10	50	16	11	13	0	0	24	60	16
2018	Information technology	23	37	29	11	0	0	0	11	60	15
2018	Project management	0	28	37	29	6	0	0	35	28	21
2018	Other services to the public	0	26	40	17	17	0	0	34	26	12
2018	None of the above	9	26	37	26	2	0	0	28	35	30
2017	Client contact centre	11	27	53	9	0	0	0	9	38	11
2017	Science and technology	6	22	28	23	14	0	8	40	29	14
2017	Administration and operations	5	28	34	26	2	0	5	30	34	42
2017	Financial management	0	34	58	9	0	0	0	9	34	12
2017	Information management	9	0	54	38	0	0	0	38	9	11
2017	Information technology	16	36	25	19	0	4	0	20	54	25
2017	Project management	6	14	51	10	19	0	0	29	20	20
2017	Other services to the public	0	0	82	0	18	0	0	18	0	11
2017	None of the above	10	19	42	20	8	0	2	28	29	57

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	17	39	18	9	0	0	27	34	10
2020	Communications or public affairs	2	38	18	17	21	0	2	39	42	35
2020	Science and technology	9	19	24	37	10	0	0	48	29	20
2020	Administration and operations	17	11	37	25	8	1	1	33	28	60
2020	Financial management	21	20	41	15	4	0	0	18	41	19
2020	Information management	10	29	42	10	0	0	10	11	43	10
2020	Information technology	5	30	38	14	9	0	3	24	37	29
2020	Project management	2	29	57	2	10	0	0	13	31	30
2020	Other services to the public	9	23	26	31	11	0	0	42	33	18
2020	None of the above	7	28	41	20	4	0	0	24	35	47
2019	Communications or public affairs	17	21	30	0	32	0	0	32	38	20
2019	Administration and operations	17	54	5	15	5	2	2	21	74	30
2019	Financial management	42	22	33	0	0	0	4	0	66	10
2019	Information technology	24	28	19	17	12	0	0	29	52	19
2019	Project management	43	25	22	5	5	0	0	10	68	18
2019	None of the above	43	32	22	3	0	0	0	3	75	26
2018	Communications or public affairs	0	0	60	8	8	0	23	21	0	14
2018	Science and technology	14	31	0	29	15	0	11	49	51	12
2018	Administration and operations	39	34	9	9	9	0	0	18	72	27
2018	Financial management	47	19	16	8	0	0	10	9	73	16
2018	Information technology	21	28	0	22	9	9	9	39	61	16
2018	Project management	32	17	35	10	6	0	0	16	49	20
2018	Other services to the public	12	16	39	13	7	0	12	24	32	12
2018	None of the above	22	37	22	16	3	0	0	19	59	32
2017	Client contact centre	45	20	18	18	0	0	0	18	65	11
2017	Science and technology	0	37	29	14	13	0	7	30	40	15
2017	Administration and operations	11	28	24	22	10	0	5	33	42	42
2017	Financial management	16	33	43	8	0	0	0	8	49	12
2017	Information management	9	18	18	55	0	0	0	55	27	11
2017	Information technology	25	22	19	27	0	0	7	29	51	27
2017	Project management	20	15	30	20	5	5	5	27	39	20
2017	Other services to the public	17	35	20	18	10	0	0	28	52	11
2017	None of the above	18	34	24	10	6	4	5	17	57	57

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	17	9	37	37	0	0	74	17	10
2020	Communications or public affairs	3	13	21	31	29	3	0	62	16	34
2020	Science and technology	5	0	14	32	48	0	0	81	5	20
2020	Administration and operations	3	17	18	28	30	3	3	61	20	60
2020	Financial management	13	11	51	20	0	4	0	21	25	18
2020	Information management	0	0	29	31	31	0	10	68	0	10
2020	Information technology	3	6	9	51	22	6	3	80	11	27
2020	Project management	5	12	16	50	16	0	0	66	17	29
2020	Other services to the public	5	5	10	37	38	0	5	80	10	17
2020	None of the above	2	4	32	38	20	0	4	61	6	46
2019	Communications or public affairs	6	8	21	39	21	0	6	63	15	20
2019	Administration and operations	9	29	36	9	11	2	2	21	41	30
2019	Financial management	49	27	6	18	0	0	0	18	76	10
2019	Information technology	12	9	15	20	31	7	7	59	24	19
2019	Project management	11	40	21	14	10	4	0	25	53	18
2019	None of the above	10	22	38	6	12	12	0	21	36	26
2018	Communications or public affairs	0	15	8	57	4	0	15	73	18	14
2018	Science and technology	0	11	31	32	15	0	11	53	13	12
2018	Administration and operations	14	32	16	26	5	2	5	33	50	26
2018	Financial management	16	45	21	5	3	0	10	9	68	16
2018	Information technology	9	3	33	22	14	9	9	45	15	16
2018	Project management	3	18	55	8	16	0	0	24	21	21
2018	Other services to the public	0	12	26	62	0	0	0	62	12	12
2018	None of the above	2	14	20	44	15	0	5	63	16	32
2017	Client contact centre	18	27	9	27	11	9	0	41	49	11
2017	Science and technology	7	6	6	32	42	0	7	79	14	15
2017	Administration and operations	5	17	21	24	24	2	7	53	24	42
2017	Financial management	8	25	51	8	0	9	0	8	36	12
2017	Information management	9	18	18	44	11	0	0	55	27	11
2017	Information technology	0	29	11	35	19	4	4	57	31	27
2017	Project management	0	5	31	30	29	5	0	63	5	20
2017	Other services to the public	0	0	17	30	45	8	0	81	0	11
2017	None of the above	0	11	21	31	21	3	13	62	13	57

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	38	26	20	9	0	0	28	46	10
2020	Communications or public affairs	13	18	41	13	16	0	0	29	31	35
2020	Science and technology	24	5	28	23	15	5	0	40	31	20
2020	Administration and operations	29	22	31	14	5	0	0	18	51	60
2020	Financial management	12	12	64	4	7	0	0	11	25	19
2020	Information management	10	0	61	19	0	0	10	22	11	10
2020	Information technology	5	14	49	23	5	0	3	29	20	29
2020	Project management	17	35	41	7	0	0	0	7	52	30
2020	Other services to the public	9	19	29	26	16	0	0	43	28	18
2020	None of the above	21	38	29	8	2	2	0	10	61	47
2019	Communications or public affairs	14	45	21	15	3	0	3	18	61	20
2019	Administration and operations	29	36	22	13	0	0	0	13	65	29
2019	Information technology	21	28	26	2	7	7	10	10	59	19
2019	Project management	46	49	5	0	0	0	0	0	95	18
2019	None of the above	56	12	26	6	0	0	0	6	68	27
2018	Communications or public affairs	19	9	56	8	8	0	0	16	28	14
2018	Science and technology	7	42	11	14	15	0	11	33	54	12
2018	Administration and operations	47	30	16	5	0	0	2	5	79	27
2018	Financial management	39	23	25	3	10	0	0	13	62	16
2018	Information technology	17	43	38	3	0	0	0	3	60	16
2018	Project management	42	38	20	0	0	0	0	0	80	21
2018	Other services to the public	38	39	10	10	0	0	3	10	79	12
2018	None of the above	24	35	25	9	2	5	0	11	62	32
2017	Client contact centre	9	54	37	0	0	0	0	0	63	11
2017	Science and technology	14	24	41	7	6	0	7	14	42	15
2017	Administration and operations	14	26	41	7	5	2	5	13	43	42
2017	Financial management	25	26	41	9	0	0	0	9	51	12
2017	Information management	9	27	56	9	0	0	0	9	36	11
2017	Information technology	18	22	40	12	8	0	0	20	40	27
2017	Project management	21	44	25	5	6	0	0	10	65	20
2017	Other services to the public	20	10	51	0	20	0	0	20	30	11
2017	None of the above	19	30	32	9	6	0	4	15	51	57

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	17	37	18	27	0	0	45	17	10
2020	Communications or public affairs	0	8	36	25	31	0	0	56	8	35
2020	Science and technology	9	14	14	43	19	0	0	62	24	20
2020	Administration and operations	8	8	35	34	14	0	0	48	16	60
2020	Financial management	0	0	46	31	23	0	0	54	0	19
2020	Information management	19	0	10	51	10	0	10	68	21	10
2020	Information technology	0	11	17	60	9	0	3	71	11	29
2020	Project management	5	18	31	37	9	0	0	46	23	30
2020	Other services to the public	0	0	29	51	16	0	5	70	0	18
2020	None of the above	0	9	44	31	15	0	0	47	9	47
2019	Communications or public affairs	18	16	40	23	0	0	3	24	35	19
2019	Administration and operations	14	37	30	16	2	0	0	18	51	30
2019	Financial management	4	40	33	24	0	0	0	24	44	10
2019	Information technology	7	15	33	16	23	7	0	42	23	19
2019	Project management	16	20	23	27	11	4	0	39	37	18
2019	None of the above	19	35	35	5	6	0	0	11	53	25

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	47	9	27	9	0	0	56	36	10
2020	Communications or public affairs	24	39	15	17	0	5	0	66	18	35
2020	Science and technology	19	51	30	0	0	0	0	70	0	20
2020	Administration and operations	25	35	19	10	10	0	1	61	20	60
2020	Financial management	25	27	28	12	4	0	4	54	17	19
2020	Information management	10	42	29	0	19	0	0	51	19	10
2020	Information technology	20	42	18	12	8	0	0	62	20	29
2020	Project management	13	57	16	7	2	0	5	74	10	30
2020	Other services to the public	26	26	30	9	0	9	0	57	10	18
2020	None of the above	15	38	30	9	4	4	0	56	13	47
2019	Communications or public affairs	9	24	28	18	6	0	15	38	29	20
2019	Administration and operations	12	38	19	10	18	0	4	52	28	30
2019	Financial management	6	13	36	18	27	0	0	19	45	10
2019	Information technology	9	25	35	9	11	2	10	38	22	19
2019	Project management	23	67	11	0	0	0	0	89	0	18
2019	None of the above	25	22	26	10	11	6	0	51	22	27
2018	Communications or public affairs	28	25	39	4	4	0	0	53	8	14
2018	Science and technology	37	34	26	0	0	0	3	73	0	12
2018	Administration and operations	9	46	25	7	7	5	2	59	15	28
2018	Financial management	6	40	16	11	13	0	13	54	28	15
2018	Information technology	3	60	12	21	5	0	0	62	26	16
2018	Project management	32	39	5	16	0	8	0	77	18	21
2018	Other services to the public	17	44	35	0	3	0	0	62	3	12
2018	None of the above	12	43	23	5	15	2	0	56	21	32
2017	Client contact centre	18	46	9	9	9	0	9	70	20	11
2017	Science and technology	14	45	20	0	14	0	6	63	15	15
2017	Administration and operations	15	40	17	19	5	2	2	57	25	42
2017	Financial management	9	16	26	33	9	9	0	27	45	12
2017	Information management	18	36	9	18	9	0	11	60	30	11
2017	Information technology	19	37	22	7	11	0	4	58	19	27
2017	Project management	9	46	15	19	6	5	0	58	26	20
2017	Other services to the public	17	53	30	0	0	0	0	70	0	11
2017	None of the above	13	40	18	13	10	5	2	56	24	57

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	18	9	9	9	0	74	17	10
2020	Communications or public affairs	52	27	8	10	0	2	82	10	35
2020	Science and technology	48	37	9	0	5	0	86	5	20
2020	Administration and operations	42	35	4	11	8	0	77	19	60
2020	Financial management	45	32	20	0	4	0	77	4	19
2020	Information management	31	39	21	0	10	0	69	10	10
2020	Information technology	55	23	8	12	3	0	78	14	29
2020	Project management	41	45	7	4	2	0	86	7	30
2020	Other services to the public	35	51	5	5	0	5	90	5	18
2020	None of the above	43	36	8	7	5	0	79	13	47
2019	Communications or public affairs	44	36	3	11	6	0	80	17	20
2019	Administration and operations	24	42	2	22	10	0	66	32	30
2019	Financial management	15	27	54	0	4	0	42	4	10
2019	Information technology	27	39	19	7	9	0	66	15	19
2019	Project management	41	43	0	16	0	0	84	16	18
2019	None of the above	31	27	24	6	6	6	62	12	27
2018	Communications or public affairs	40	42	9	9	0	0	82	9	13
2018	Science and technology	52	48	0	0	0	0	100	0	12
2018	Administration and operations	11	46	15	15	11	0	58	27	28
2018	Financial management	25	51	11	11	3	0	76	13	15
2018	Information technology	24	41	24	12	0	0	65	12	16
2018	Project management	32	53	0	15	0	0	85	15	21
2018	Other services to the public	44	37	3	16	0	0	81	16	12
2018	None of the above	33	46	7	12	2	0	79	14	32
2017	Client contact centre	36	64	0	0	0	0	100	0	11
2017	Science and technology	26	42	33	0	0	0	67	0	15
2017	Administration and operations	31	47	7	9	5	0	79	14	42
2017	Financial management	33	50	9	9	0	0	83	9	12
2017	Information management	29	53	9	0	9	0	82	9	11
2017	Information technology	34	33	11	19	4	0	67	22	27
2017	Project management	39	45	6	5	6	0	84	10	20
2017	Other services to the public	37	53	10	0	0	0	90	0	11
2017	None of the above	26	56	9	7	2	0	82	9	57

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	66	9	0	9	0	83	9	10
2020	Communications or public affairs	47	39	6	7	0	0	87	7	35
2020	Science and technology	43	42	9	5	0	0	86	5	20
2020	Administration and operations	44	42	6	6	1	0	87	8	60
2020	Financial management	45	52	0	0	4	0	96	4	19
2020	Information management	31	29	19	11	10	0	60	21	10
2020	Information technology	52	29	5	9	5	0	81	14	29
2020	Project management	48	47	2	2	0	0	96	2	30
2020	Other services to the public	40	55	0	5	0	0	95	5	18
2020	None of the above	49	38	6	7	0	0	87	7	47
2019	Communications or public affairs	68	9	9	11	3	0	77	14	20
2019	Administration and operations	41	27	20	9	2	0	68	11	29
2019	Financial management	6	71	0	24	0	0	76	24	10
2019	Information technology	29	46	16	7	2	0	75	9	19
2019	Project management	48	47	0	5	0	0	95	5	18
2019	None of the above	32	50	8	8	3	0	82	10	27
2018	Communications or public affairs	76	14	5	5	0	0	90	5	13
2018	Science and technology	38	56	3	0	0	3	97	0	12
2018	Administration and operations	31	46	5	18	0	0	77	18	27
2018	Financial management	30	70	0	0	0	0	100	0	15
2018	Information technology	14	55	28	2	0	0	69	2	16
2018	Project management	48	41	0	11	0	0	89	11	21
2018	Other services to the public	56	41	3	0	0	0	97	0	12
2018	None of the above	24	50	17	9	0	0	74	9	32
2017	Client contact centre	18	73	0	9	0	0	91	9	11
2017	Science and technology	20	58	21	0	0	0	79	0	15
2017	Administration and operations	39	47	7	8	0	0	85	8	41
2017	Financial management	34	41	26	0	0	0	74	0	12
2017	Information management	46	27	18	0	9	0	73	9	11
2017	Information technology	27	52	14	0	7	0	78	7	27
2017	Project management	35	50	6	9	0	0	85	9	20
2017	Other services to the public	35	55	10	0	0	0	90	0	11
2017	None of the above	25	58	10	6	2	0	83	7	57

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	66	9	9	0	0	0	83	9	10
2020	Communications or public affairs	47	40	10	2	0	0	0	88	2	35
2020	Science and technology	14	71	5	10	0	0	0	85	10	20
2020	Administration and operations	34	45	17	3	1	0	0	79	4	60
2020	Financial management	57	11	28	4	0	0	0	68	4	19
2020	Information management	29	31	31	0	10	0	0	60	10	10
2020	Information technology	35	45	5	12	3	0	0	80	14	29
2020	Project management	51	43	4	2	0	0	0	93	2	30
2020	Other services to the public	45	51	5	0	0	0	0	95	0	18
2020	None of the above	39	48	13	0	0	0	0	87	0	46
2019	Communications or public affairs	33	58	6	0	0	3	0	94	0	20
2019	Administration and operations	35	24	14	25	0	0	2	61	26	30
2019	Financial management	9	73	18	0	0	0	0	82	0	10
2019	Information technology	21	55	15	2	7	0	0	76	9	19
2019	Project management	28	56	11	5	0	0	0	84	5	18
2019	None of the above	21	48	25	6	0	0	0	69	6	27
2018	Communications or public affairs	56	35	0	4	0	4	0	96	4	14
2018	Science and technology	31	66	3	0	0	0	0	97	0	12
2018	Administration and operations	26	53	11	2	5	0	2	81	7	28
2018	Financial management	39	40	0	21	0	0	0	79	21	15
2018	Information technology	29	40	19	12	0	0	0	69	12	16
2018	Project management	43	34	13	10	0	0	0	77	10	21
2018	Other services to the public	55	42	3	0	0	0	0	97	0	12
2018	None of the above	26	48	23	2	2	0	0	74	3	32

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	40	0	17	0	0	0	83	17	10
2020	Communications or public affairs	55	28	10	7	0	0	0	83	7	35
2020	Science and technology	39	42	9	5	5	0	0	81	10	20
2020	Administration and operations	61	30	5	3	1	0	0	91	4	60
2020	Financial management	53	20	4	0	7	12	4	87	9	19
2020	Information management	49	22	10	10	10	0	0	71	19	10
2020	Information technology	43	46	9	3	0	0	0	89	3	29
2020	Project management	57	39	2	2	0	0	0	96	2	30
2020	Other services to the public	40	51	0	5	0	5	0	95	5	18
2020	None of the above	49	33	12	4	0	0	2	84	4	47

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	39	17	0	0	0	83	0	10
2020	Communications or public affairs	58	30	10	2	0	0	88	2	35
2020	Science and technology	37	53	5	5	0	0	90	5	20
2020	Administration and operations	60	28	11	0	0	1	89	0	60
2020	Financial management	53	28	18	0	0	0	82	0	19
2020	Information management	19	31	21	10	10	10	55	21	10
2020	Information technology	52	25	17	6	0	0	77	6	29
2020	Project management	69	24	4	0	0	3	96	0	30
2020	Other services to the public	56	14	26	5	0	0	70	5	18
2020	None of the above	57	24	16	2	2	0	81	4	47
2019	Communications or public affairs	50	15	20	15	0	0	66	15	20
2019	Administration and operations	33	34	11	10	10	2	68	20	30
2019	Financial management	49	45	6	0	0	0	94	0	10
2019	Information technology	37	40	7	0	7	10	86	7	19
2019	Project management	56	36	5	4	0	0	91	4	18
2019	None of the above	37	24	22	8	3	6	65	11	27

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	10	17	17	0	0	0	66	17	10
2020	Communications or public affairs	50	35	10	2	2	0	0	85	5	35
2020	Science and technology	33	42	15	5	5	0	0	75	10	20
2020	Administration and operations	46	28	17	5	3	1	0	75	8	60
2020	Financial management	46	23	11	12	4	4	0	72	17	19
2020	Information management	19	21	40	10	10	0	0	40	19	10
2020	Information technology	41	43	5	11	0	0	0	84	11	29
2020	Project management	53	28	12	7	0	0	0	81	7	30
2020	Other services to the public	40	15	41	5	0	0	0	55	5	18
2020	None of the above	36	35	15	12	0	2	0	72	12	47
2019	Communications or public affairs	47	21	12	17	3	0	0	68	20	20
2019	Administration and operations	24	38	5	32	2	0	0	61	34	30
2019	Financial management	31	24	27	18	0	0	0	55	18	10
2019	Information technology	19	53	11	10	7	0	0	73	17	19
2019	Project management	54	22	7	14	4	0	0	75	17	18
2019	None of the above	45	28	5	11	12	0	0	73	22	27
2018	Communications or public affairs	30	62	4	0	0	4	0	96	0	14
2018	Science and technology	31	52	14	0	3	0	0	82	3	12
2018	Administration and operations	25	42	20	14	0	0	0	66	14	28
2018	Financial management	27	5	23	13	31	0	0	33	44	16
2018	Information technology	16	45	10	28	0	0	0	62	28	16
2018	Project management	37	52	5	5	0	0	0	90	5	21
2018	Other services to the public	41	19	12	12	3	0	12	68	18	12
2018	None of the above	33	43	12	7	5	0	0	76	12	32
2017	Client contact centre	27	45	11	18	0	0	0	71	18	11
2017	Science and technology	27	40	12	13	7	0	0	67	20	15
2017	Administration and operations	26	44	9	12	9	0	0	70	21	42
2017	Financial management	9	24	9	25	34	0	0	32	59	12
2017	Information management	20	62	9	0	9	0	0	82	9	11
2017	Information technology	12	49	32	7	0	0	0	60	7	27
2017	Project management	30	35	10	14	6	5	0	68	21	20
2017	Other services to the public	37	38	8	17	0	0	0	75	17	11
2017	None of the above	25	44	17	10	4	0	0	69	14	57

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	18	9	17	0	0	0	74	17	10
2020	Communications or public affairs	51	24	17	3	2	0	2	77	5	35
2020	Science and technology	33	43	14	0	10	0	0	76	10	20
2020	Administration and operations	49	33	10	5	4	0	0	81	9	60
2020	Financial management	37	32	23	4	0	4	0	72	4	19
2020	Information management	19	21	19	31	10	0	0	40	40	10
2020	Information technology	47	35	8	9	3	0	0	81	11	29
2020	Project management	45	36	7	10	2	0	0	82	12	30
2020	Other services to the public	35	14	26	5	9	0	11	55	16	18
2020	None of the above	29	31	22	9	8	2	0	60	17	47

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	18	9	17	0	0	0	74	17	10
2020	Communications or public affairs	58	22	15	5	0	0	0	80	5	35
2020	Science and technology	38	47	5	0	10	0	0	85	10	20
2020	Administration and operations	47	38	6	8	0	0	0	85	8	60
2020	Financial management	46	43	4	7	0	0	0	89	7	19
2020	Information management	19	22	19	19	19	0	0	42	39	10
2020	Information technology	43	40	3	14	0	0	0	83	14	29
2020	Project management	59	14	20	4	2	0	0	74	7	30
2020	Other services to the public	40	36	5	15	5	0	0	76	19	18
2020	None of the above	40	31	18	8	2	2	0	72	10	47
2019	Communications or public affairs	27	52	6	15	0	0	0	79	15	20
2019	Administration and operations	32	32	7	19	10	0	0	64	29	30
2019	Information technology	33	48	13	0	7	0	0	80	7	19
2019	Project management	56	32	0	9	4	0	0	88	12	18
2019	None of the above	41	31	2	21	5	0	0	72	26	26
2018	Communications or public affairs	22	47	23	4	0	4	0	71	4	14
2018	Science and technology	49	34	0	14	3	0	0	82	18	12
2018	Administration and operations	33	33	14	20	0	0	0	66	20	28
2018	Financial management	40	26	10	13	10	0	0	66	23	16
2018	Information technology	16	53	21	9	0	0	0	69	9	16
2018	Project management	51	18	19	12	0	0	0	69	12	21
2018	Other services to the public	44	3	16	12	12	0	12	54	28	12
2018	None of the above	38	45	10	7	0	0	0	83	7	32
2017	Client contact centre	27	54	20	0	0	0	0	80	0	11
2017	Science and technology	27	52	0	6	14	0	0	80	20	15
2017	Administration and operations	29	47	14	7	2	0	0	77	9	42
2017	Financial management	8	33	26	25	9	0	0	41	34	12
2017	Information management	38	45	9	0	9	0	0	82	9	11
2017	Information technology	29	48	4	15	4	0	0	78	19	27
2017	Project management	18	47	10	14	6	5	0	68	21	20
2017	Other services to the public	55	17	20	8	0	0	0	72	8	11
2017	None of the above	32	46	12	9	2	0	0	78	10	57

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	36	64	10
2020	Communications or public affairs	40	60	35
2020	Science and technology	58	42	20
2020	Administration and operations	47	53	60
2020	Financial management	64	36	19
2020	Information management	31	69	10
2020	Information technology	51	49	29
2020	Project management	57	43	30
2020	Other services to the public	24	76	18
2020	None of the above	48	52	47

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	9	10	0	0	0	9	89	0	10
2020	Communications or public affairs	67	17	11	0	0	2	2	89	0	35
2020	Science and technology	68	32	0	0	0	0	0	100	0	20
2020	Administration and operations	79	16	0	1	0	0	4	99	1	59
2020	Financial management	74	26	0	0	0	0	0	100	0	19
2020	Information management	10	40	21	0	10	0	19	62	12	10
2020	Information technology	71	24	3	0	0	3	0	97	0	29
2020	Project management	50	30	2	0	0	0	18	97	0	30
2020	Other services to the public	49	26	9	0	0	0	16	89	0	18
2020	None of the above	65	17	4	2	0	2	10	93	2	47

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	27	9	0	0	0	91	0	10
2020	Communications or public affairs	54	36	10	0	0	0	90	0	35
2020	Science and technology	57	33	0	5	5	0	90	10	20
2020	Administration and operations	61	26	3	8	1	1	88	9	60
2020	Financial management	62	22	12	0	0	4	87	0	19
2020	Information management	10	21	29	31	10	0	31	40	10
2020	Information technology	67	22	3	6	3	0	89	9	29
2020	Project management	57	24	14	2	2	0	81	4	30
2020	Other services to the public	45	9	37	9	0	0	54	9	18
2020	None of the above	54	31	10	6	0	0	85	6	47
2019	Communications or public affairs	50	30	6	14	0	0	79	14	19
2019	Administration and operations	38	30	2	17	12	0	68	29	30
2019	Financial management	31	45	0	24	0	0	76	24	10
2019	Information technology	31	47	9	7	7	0	78	13	19
2019	Project management	50	26	0	20	4	0	77	23	18
2019	None of the above	46	19	16	3	16	0	65	19	27
2018	Communications or public affairs	49	43	4	4	0	0	92	4	14
2018	Science and technology	38	45	14	0	3	0	82	3	12
2018	Administration and operations	33	33	20	11	2	0	66	14	28
2018	Financial management	27	26	13	21	13	0	53	34	16
2018	Information technology	16	36	17	12	19	0	52	31	16
2018	Project management	54	31	2	5	0	8	92	6	21
2018	Other services to the public	44	15	12	25	3	0	59	28	12
2018	None of the above	52	31	12	3	2	0	83	5	32
2017	Client contact centre	36	45	0	20	0	0	80	20	11
2017	Science and technology	40	40	0	13	7	0	80	20	15
2017	Administration and operations	46	31	19	5	0	0	77	5	42
2017	Financial management	0	49	17	8	26	0	49	34	12
2017	Information management	38	45	9	0	9	0	82	9	11
2017	Information technology	33	34	26	4	4	0	67	7	27
2017	Project management	29	36	15	10	10	0	65	20	20
2017	Other services to the public	37	53	0	10	0	0	90	10	11
2017	None of the above	40	42	6	5	7	0	82	12	57

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	40	17	17	9	0	9	53	28	10
2020	Communications or public affairs	28	34	16	17	2	2	0	64	20	35
2020	Science and technology	13	43	24	5	5	10	0	62	11	20
2020	Administration and operations	18	32	23	15	5	6	0	53	22	60
2020	Financial management	31	41	12	12	4	0	0	72	16	19
2020	Information management	31	11	39	0	19	0	0	42	19	10
2020	Information technology	27	43	25	5	0	0	0	70	5	29
2020	Project management	13	46	24	15	0	3	0	60	15	30
2020	Other services to the public	25	45	0	5	20	5	0	74	26	18
2020	None of the above	17	30	26	22	0	4	0	50	23	47
2019	Communications or public affairs	41	21	18	9	8	3	0	64	17	20
2019	Administration and operations	27	18	7	21	24	2	0	46	46	30
2019	Financial management	6	33	18	26	0	18	0	47	31	10
2019	Information technology	15	15	34	21	13	2	0	31	34	19
2019	Project management	5	11	41	20	24	0	0	16	43	18
2019	None of the above	5	24	9	40	23	0	0	28	63	27
2018	Communications or public affairs	34	43	23	0	0	0	0	77	0	14
2018	Science and technology	23	48	11	3	0	14	0	83	4	12
2018	Administration and operations	7	18	49	15	2	9	0	27	19	28
2018	Financial management	22	30	13	11	11	13	0	60	24	15
2018	Information technology	0	40	5	36	0	19	0	49	44	16
2018	Project management	22	21	39	18	0	0	0	43	18	21
2018	Other services to the public	40	28	19	10	0	3	0	70	10	12
2018	None of the above	5	34	21	26	7	7	0	42	36	32
2017	Client contact centre	0	9	29	18	27	18	0	11	54	11
2017	Science and technology	7	30	34	14	14	0	0	37	29	15
2017	Administration and operations	15	38	29	16	2	0	0	52	19	42
2017	Financial management	16	34	26	25	0	0	0	50	25	12
2017	Information management	20	27	18	18	9	9	0	51	30	11
2017	Information technology	4	37	35	11	4	11	0	45	16	27
2017	Project management	9	40	31	10	0	10	0	55	11	20
2017	Other services to the public	27	38	27	0	0	8	0	71	0	11
2017	None of the above	13	31	28	12	8	9	0	48	21	57

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	20	37	17	9	0	38	26	10
2020	Communications or public affairs	23	25	18	32	2	0	48	34	35
2020	Science and technology	9	48	33	0	10	0	57	10	20
2020	Administration and operations	18	21	24	26	8	3	40	35	60
2020	Financial management	33	20	30	8	9	0	54	17	18
2020	Information management	10	22	29	10	29	0	32	39	10
2020	Information technology	18	37	28	11	5	0	55	16	29
2020	Project management	2	30	29	24	13	3	33	37	30
2020	Other services to the public	15	46	9	5	25	0	61	30	18
2020	None of the above	15	19	19	20	25	2	35	45	47
2019	Communications or public affairs	21	38	15	15	11	0	59	26	20
2019	Administration and operations	7	31	7	28	27	0	38	55	30
2019	Financial management	6	11	22	22	40	0	17	62	10
2019	Information technology	13	4	22	43	17	0	17	60	19
2019	Project management	0	9	7	36	45	4	9	84	18
2019	None of the above	5	15	14	18	48	0	20	67	27
2018	Communications or public affairs	26	51	4	19	0	0	77	19	14
2018	Science and technology	31	48	11	7	3	0	79	10	12
2018	Administration and operations	0	38	9	33	11	9	41	49	28
2018	Financial management	15	24	21	6	24	11	43	33	15
2018	Information technology	2	16	43	38	0	0	19	38	16
2018	Project management	13	22	30	20	14	0	35	34	21
2018	Other services to the public	17	25	44	13	0	0	43	13	12
2018	None of the above	12	16	28	23	22	0	27	45	32
2017	Client contact centre	0	18	11	27	45	0	18	71	11
2017	Science and technology	7	24	41	14	14	0	31	29	15
2017	Administration and operations	12	33	29	21	2	3	46	24	42
2017	Financial management	8	50	33	0	9	0	58	9	12
2017	Information management	11	44	9	18	18	0	55	36	11
2017	Information technology	0	34	45	11	11	0	34	22	27
2017	Project management	5	34	20	27	10	5	40	39	20
2017	Other services to the public	0	55	20	17	0	8	60	19	11
2017	None of the above	5	31	29	21	11	2	37	33	57

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	30	10	26	17	0	9	42	47	10
2020	Communications or public affairs	11	30	31	20	8	0	0	41	28	35
2020	Science and technology	4	43	29	14	10	0	0	47	24	20
2020	Administration and operations	10	21	31	24	15	0	0	30	39	60
2020	Financial management	11	48	23	9	9	0	0	59	17	19
2020	Information management	21	11	29	29	10	0	0	32	39	10
2020	Information technology	15	46	18	17	3	0	0	61	20	29
2020	Project management	2	27	27	27	13	5	0	30	41	30
2020	Other services to the public	10	30	16	30	9	5	0	42	41	18
2020	None of the above	6	29	21	21	23	0	0	35	44	47
2019	Communications or public affairs	21	18	33	26	3	0	0	38	29	20
2019	Administration and operations	5	20	18	28	29	0	0	24	58	30
2019	Financial management	0	11	18	13	40	18	0	14	64	10
2019	Information technology	7	7	22	29	35	0	0	13	64	19
2019	Project management	0	0	4	58	29	9	0	0	96	17
2019	None of the above	5	6	14	19	56	0	0	11	75	26
2018	Communications or public affairs	22	31	34	8	0	4	0	56	8	14
2018	Science and technology	11	45	26	14	3	0	0	57	18	12
2018	Administration and operations	0	14	36	37	13	0	0	14	50	27
2018	Financial management	0	36	11	8	24	21	0	45	41	15
2018	Information technology	0	7	45	31	17	0	0	7	48	16
2018	Project management	3	33	24	24	17	0	0	36	41	20
2018	Other services to the public	17	15	29	38	0	0	0	33	38	12
2018	None of the above	2	12	17	54	10	5	0	14	68	32
2017	Client contact centre	0	20	9	36	36	0	0	20	71	11
2017	Science and technology	7	25	41	13	14	0	0	32	27	15
2017	Administration and operations	7	24	38	26	2	3	0	32	29	42
2017	Financial management	0	25	42	16	9	9	0	27	27	12
2017	Information management	11	27	9	27	27	0	0	37	54	11
2017	Information technology	0	22	37	26	14	0	0	22	40	27
2017	Project management	4	19	25	37	5	10	0	26	46	20
2017	Other services to the public	10	35	39	15	0	0	0	45	15	11
2017	None of the above	5	22	33	27	9	4	0	28	37	57

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	30	27	17	9	0	47	26	10
2020	Communications or public affairs	13	35	13	28	8	2	50	37	35
2020	Science and technology	14	38	28	10	10	0	52	20	20
2020	Administration and operations	16	22	20	21	17	3	40	39	60
2020	Financial management	27	36	25	12	0	0	63	12	19
2020	Information management	10	32	19	29	10	0	42	39	10
2020	Information technology	15	51	17	11	6	0	66	16	29
2020	Project management	2	36	22	30	7	3	39	38	30
2020	Other services to the public	25	34	37	0	5	0	59	5	18
2020	None of the above	7	23	25	28	18	0	30	45	47
2019	Communications or public affairs	3	21	15	59	3	0	24	62	20
2019	Administration and operations	7	17	14	26	36	0	24	62	30
2019	Financial management	6	9	4	58	24	0	15	81	10
2019	Information technology	7	12	35	34	13	0	19	47	19
2019	Project management	0	9	4	49	34	5	9	87	18
2019	None of the above	5	6	13	27	49	0	11	76	27
2018	Communications or public affairs	13	28	19	35	4	0	41	40	14
2018	Science and technology	11	42	33	0	14	0	53	14	12
2018	Administration and operations	0	20	7	34	39	0	20	73	28
2018	Financial management	0	46	13	13	16	11	52	33	15
2018	Information technology	2	12	38	29	19	0	14	48	16
2018	Project management	8	21	10	39	22	0	29	60	21
2018	Other services to the public	0	48	26	22	3	0	48	26	12
2018	None of the above	2	17	21	45	15	0	19	60	31
2017	Client contact centre	0	18	9	55	18	0	18	73	11
2017	Science and technology	7	31	26	21	14	0	38	36	15
2017	Administration and operations	5	35	21	34	2	2	41	37	42
2017	Financial management	0	42	49	0	9	0	42	9	12
2017	Information management	11	27	45	0	18	0	37	18	11
2017	Information technology	0	47	27	7	15	4	49	23	27
2017	Project management	5	28	26	31	10	0	33	41	20
2017	Other services to the public	0	47	30	15	8	0	47	24	11
2017	None of the above	9	21	35	23	13	0	29	35	57

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	83	9	9	0	0	0	0	91	0	10
2020	Communications or public affairs	67	23	10	0	0	0	0	90	0	35
2020	Science and technology	67	23	5	5	0	0	0	90	5	20
2020	Administration and operations	68	17	5	7	1	0	1	86	9	60
2020	Financial management	72	28	0	0	0	0	0	100	0	19
2020	Information management	69	21	0	0	10	0	0	90	10	10
2020	Information technology	59	27	3	3	6	0	3	89	9	29
2020	Project management	72	14	10	4	0	0	0	86	4	30
2020	Other services to the public	81	9	9	0	0	0	0	91	0	18
2020	None of the above	68	28	2	2	0	0	0	96	2	47
2019	Communications or public affairs	74	12	11	0	3	0	0	86	3	20
2019	Administration and operations	56	27	0	2	10	2	2	87	13	30
2019	Financial management	96	4	0	0	0	0	0	100	0	10
2019	Information technology	48	26	13	7	0	0	7	79	7	19
2019	Project management	75	25	0	0	0	0	0	100	0	18
2019	None of the above	81	13	0	6	0	0	0	94	6	27

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	66	9	17	0	0	74	17	10
2020	Communications or public affairs	18	35	15	32	0	0	53	32	35
2020	Science and technology	19	43	29	4	5	0	61	9	20
2020	Administration and operations	19	46	12	19	4	0	65	23	60
2020	Financial management	22	41	21	7	9	0	63	16	19
2020	Information management	19	61	10	0	10	0	81	10	10
2020	Information technology	11	72	17	0	0	0	83	0	29
2020	Project management	2	47	24	17	7	3	50	25	30
2020	Other services to the public	21	45	25	9	0	0	66	9	18
2020	None of the above	6	45	28	19	4	0	50	22	47
2019	Communications or public affairs	18	30	23	24	6	0	47	30	20
2019	Administration and operations	9	33	31	19	6	0	43	26	30
2019	Financial management	6	31	36	9	18	0	37	27	10
2019	Information technology	19	24	26	25	7	0	42	32	19
2019	Project management	10	19	20	27	23	0	30	50	18
2019	None of the above	11	20	25	31	14	0	30	45	27
2018	Communications or public affairs	22	62	8	8	0	0	84	8	14
2018	Science and technology	22	60	18	0	0	0	82	0	12
2018	Administration and operations	11	53	14	22	0	0	64	22	28
2018	Financial management	38	36	0	13	3	10	82	18	16
2018	Information technology	0	70	12	17	0	0	70	17	15
2018	Project management	17	39	24	21	0	0	55	21	20
2018	Other services to the public	30	32	35	3	0	0	62	3	12
2018	None of the above	10	53	28	7	2	0	64	8	32
2017	Client contact centre	0	55	27	18	0	0	55	18	11
2017	Science and technology	7	32	41	20	0	0	39	20	15
2017	Administration and operations	21	52	12	12	2	0	74	15	42
2017	Financial management	25	32	17	9	9	9	63	19	12
2017	Information management	28	36	18	9	9	0	64	18	11
2017	Information technology	7	48	26	12	7	0	55	19	27
2017	Project management	5	53	10	31	0	0	58	31	20
2017	Other services to the public	45	48	0	7	0	0	93	7	11
2017	None of the above	16	48	20	12	5	0	64	17	57

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	46	28	17	9	0	46	26	10
2020	Communications or public affairs	16	28	21	25	10	0	44	35	35
2020	Science and technology	5	49	25	10	10	0	54	21	19
2020	Administration and operations	10	21	40	19	11	0	31	29	60
2020	Financial management	8	26	37	13	13	4	35	27	18
2020	Information management	10	22	49	10	10	0	32	19	10
2020	Information technology	0	48	35	9	6	3	49	15	29
2020	Project management	2	24	39	27	5	3	27	33	30
2020	Other services to the public	15	41	9	30	0	5	59	31	18
2020	None of the above	12	19	32	24	13	0	31	37	47
2019	Communications or public affairs	29	9	8	34	20	0	38	54	20
2019	Administration and operations	2	9	12	48	28	0	11	76	30
2019	Financial management	6	6	22	44	24	0	11	67	10
2019	Information technology	0	7	34	60	0	0	7	60	19
2019	Project management	0	16	9	67	9	0	16	75	18
2019	None of the above	11	2	11	22	54	0	13	76	27

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	57	17	17	0	0	0	66	17	10
2020	Communications or public affairs	31	36	14	10	7	2	0	68	17	35
2020	Science and technology	9	52	24	0	5	10	0	68	6	20
2020	Administration and operations	22	41	17	10	10	0	0	63	20	60
2020	Financial management	23	36	25	12	4	0	0	59	16	19
2020	Information management	21	40	19	0	19	0	0	61	19	10
2020	Information technology	12	54	19	3	3	6	3	73	6	29
2020	Project management	15	41	17	27	0	0	0	56	27	30
2020	Other services to the public	35	40	11	14	0	0	0	75	14	18
2020	None of the above	13	48	14	17	8	0	0	62	25	47
2019	Communications or public affairs	21	49	21	6	3	0	0	69	9	20
2019	Administration and operations	22	41	9	5	24	0	0	62	29	30
2019	Financial management	22	47	9	18	4	0	0	69	22	10
2019	Information technology	9	34	30	7	11	10	0	47	19	19
2019	Project management	19	34	31	16	0	0	0	53	16	18
2019	None of the above	11	38	6	29	17	0	0	48	46	27
2018	Communications or public affairs	22	62	4	8	0	0	4	87	8	14
2018	Science and technology	34	56	3	3	0	3	0	93	3	12
2018	Administration and operations	11	49	7	20	2	11	0	67	25	28
2018	Financial management	45	29	3	3	0	10	10	93	3	16
2018	Information technology	0	59	12	29	0	0	0	59	29	16
2018	Project management	27	42	15	16	0	0	0	69	16	21
2018	Other services to the public	17	57	0	26	0	0	0	74	26	12
2018	None of the above	15	31	34	7	0	12	0	53	8	30
2017	Client contact centre	18	29	27	27	0	0	0	46	27	11
2017	Science and technology	12	39	27	7	14	0	0	51	21	15
2017	Administration and operations	34	47	9	7	2	0	0	81	10	42
2017	Financial management	8	67	9	0	8	9	0	82	8	12
2017	Information management	20	53	9	0	18	0	0	73	18	11
2017	Information technology	11	49	14	19	4	4	0	62	23	27
2017	Project management	19	52	14	5	5	6	0	75	10	20
2017	Other services to the public	27	30	8	28	0	7	0	61	30	11
2017	None of the above	10	46	15	19	5	3	2	59	25	57

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	57	17	9	0	0	9	72	9	10
2020	Communications or public affairs	29	41	16	15	0	0	0	69	15	35
2020	Science and technology	10	65	15	0	10	0	0	75	10	19
2020	Administration and operations	30	31	29	9	1	0	0	61	10	59
2020	Financial management	20	48	28	4	0	0	0	68	4	19
2020	Information management	51	39	0	0	10	0	0	90	10	10
2020	Information technology	24	54	18	3	0	3	0	79	3	29
2020	Project management	10	42	25	20	2	0	0	52	23	29
2020	Other services to the public	31	44	20	5	0	0	0	75	5	18
2020	None of the above	23	37	18	22	0	0	0	60	22	47
2019	Communications or public affairs	38	24	22	9	6	0	0	63	15	20
2019	Administration and operations	32	23	34	4	7	0	0	55	11	30
2019	Financial management	6	24	49	22	0	0	0	29	22	10
2019	Information technology	7	73	12	9	0	0	0	79	9	19
2019	Project management	17	34	22	14	9	4	0	54	24	18
2019	None of the above	11	45	9	25	11	0	0	55	36	27
2018	Communications or public affairs	32	43	20	4	0	0	0	76	4	14
2018	Science and technology	49	51	0	0	0	0	0	100	0	12
2018	Administration and operations	15	35	22	25	2	0	0	51	27	28
2018	Financial management	32	32	26	0	0	10	0	71	0	16
2018	Information technology	0	92	0	8	0	0	0	92	8	16
2018	Project management	39	27	34	0	0	0	0	66	0	21
2018	Other services to the public	30	54	3	12	0	0	0	84	12	12
2018	None of the above	26	49	14	12	0	0	0	74	12	32

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	46	20	0	17	0	9	60	19	10
2020	Communications or public affairs	30	36	15	5	7	5	2	71	13	35
2020	Science and technology	9	52	19	0	10	10	0	68	11	20
2020	Administration and operations	15	35	16	25	7	3	0	51	32	60
2020	Financial management	21	27	9	16	4	16	7	63	26	19
2020	Information management	19	32	10	19	19	0	0	51	39	10
2020	Information technology	18	35	22	5	8	12	0	59	15	29
2020	Project management	2	44	20	14	0	15	5	58	18	30
2020	Other services to the public	26	21	19	14	5	16	0	56	22	18
2020	None of the above	12	19	35	20	8	6	0	33	30	47
2019	Communications or public affairs	15	20	25	11	9	18	3	43	25	20
2019	Administration and operations	17	14	14	35	17	2	0	32	53	30
2019	Financial management	18	29	42	0	0	4	8	53	0	10
2019	Information technology	9	30	24	7	9	22	0	50	19	19
2019	Project management	10	25	35	17	4	9	0	39	23	18
2019	None of the above	13	14	27	30	16	0	0	27	46	26
2018	Communications or public affairs	23	40	29	4	0	4	0	66	4	13
2018	Science and technology	0	57	26	0	0	14	3	69	0	12
2018	Administration and operations	9	22	33	14	7	15	0	36	24	28
2018	Financial management	3	39	5	3	0	23	27	84	5	16
2018	Information technology	0	26	24	19	10	21	0	33	37	16
2018	Project management	3	37	29	17	11	3	0	41	29	21
2018	Other services to the public	10	30	16	28	12	3	0	42	42	12
2018	None of the above	5	34	19	19	15	7	0	43	37	32
2017	Client contact centre	18	9	9	55	9	0	0	27	64	11
2017	Science and technology	7	26	45	7	14	0	0	33	21	15
2017	Administration and operations	12	28	31	16	5	7	0	43	23	42
2017	Financial management	0	41	26	16	0	17	0	50	19	12
2017	Information management	20	36	0	0	18	18	9	76	24	11
2017	Information technology	4	38	22	14	4	14	4	51	23	27
2017	Project management	16	32	20	27	5	0	0	48	32	19
2017	Other services to the public	27	20	20	10	8	15	0	55	21	11
2017	None of the above	11	30	18	18	13	11	0	46	35	57

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	28	37	26	9	0	0	28	34	10
2020	Communications or public affairs	11	25	31	16	10	5	2	39	28	35
2020	Science and technology	9	42	25	9	14	0	0	52	23	20
2020	Administration and operations	7	15	31	20	26	1	0	22	47	60
2020	Financial management	25	11	41	4	12	4	4	39	17	19
2020	Information management	21	31	19	10	10	0	10	57	21	10
2020	Information technology	24	26	19	23	8	0	0	50	31	29
2020	Project management	2	14	26	33	22	3	0	17	56	30
2020	Other services to the public	11	26	16	32	15	0	0	37	46	17
2020	None of the above	6	18	33	26	15	4	0	24	42	47
2019	Communications or public affairs	18	9	11	46	17	0	0	27	63	20
2019	Administration and operations	5	12	29	13	41	0	0	17	54	30
2019	Financial management	0	17	29	36	18	0	0	17	54	10
2019	Information technology	0	9	20	52	9	10	0	10	68	19
2019	Project management	0	4	28	40	20	9	0	4	65	18
2019	None of the above	5	8	38	12	38	0	0	13	49	27
2018	Communications or public affairs	17	43	8	16	0	15	0	71	19	14
2018	Science and technology	11	34	34	7	14	0	0	45	21	12
2018	Administration and operations	0	29	13	30	27	0	0	29	57	27
2018	Financial management	29	12	3	44	13	0	0	40	57	16
2018	Information technology	2	26	40	14	17	0	0	28	32	16
2018	Project management	26	11	15	38	10	0	0	37	48	21
2018	Other services to the public	17	13	42	16	12	0	0	30	28	12
2018	None of the above	3	9	31	34	20	4	0	12	56	32
2017	Client contact centre	9	35	9	38	9	0	0	44	47	11
2017	Science and technology	14	18	54	13	0	0	0	33	13	15
2017	Administration and operations	7	31	24	19	12	7	0	41	33	42
2017	Financial management	0	43	24	17	9	9	0	46	28	12
2017	Information management	11	27	18	27	18	0	0	38	45	11
2017	Information technology	4	38	25	19	11	0	4	43	31	27
2017	Project management	9	31	15	35	0	9	0	45	38	20
2017	Other services to the public	10	72	10	0	8	0	0	82	8	11
2017	None of the above	7	24	26	25	17	2	0	31	42	57

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	57	17	17	9	0	0	57	26	10
2020	Communications or public affairs	7	35	17	20	10	0	11	47	33	35
2020	Science and technology	4	28	19	9	24	10	4	38	39	20
2020	Administration and operations	8	25	23	11	31	0	1	34	42	60
2020	Financial management	12	20	34	7	16	4	7	36	26	19
2020	Information management	0	51	10	10	19	0	10	57	32	10
2020	Information technology	12	23	22	32	11	0	0	35	43	29
2020	Project management	2	19	24	25	27	3	0	22	54	30
2020	Other services to the public	21	15	14	21	14	0	16	42	42	18
2020	None of the above	7	13	34	25	17	0	4	21	44	47
2019	Communications or public affairs	15	26	21	8	28	0	3	42	37	20
2019	Administration and operations	0	13	23	21	41	2	0	14	63	30
2019	Financial management	0	17	22	18	40	0	4	17	60	10
2019	Information technology	0	10	17	44	23	0	7	10	71	19
2019	Project management	0	47	12	7	28	5	0	50	37	18
2019	None of the above	9	10	25	16	41	0	0	18	57	27
2018	Communications or public affairs	13	13	43	8	0	0	23	34	11	14
2018	Science and technology	19	45	15	3	18	0	0	64	21	12
2018	Administration and operations	2	20	7	34	32	0	5	23	69	27
2018	Financial management	16	11	0	21	36	0	16	32	68	16
2018	Information technology	2	5	9	43	32	9	0	8	82	16
2018	Project management	0	21	19	37	23	0	0	21	60	21
2018	Other services to the public	17	41	10	3	25	3	0	61	29	12
2018	None of the above	5	21	26	28	20	0	0	26	48	32
2017	Client contact centre	18	18	11	45	9	0	0	35	54	11
2017	Science and technology	7	33	40	12	7	0	0	41	20	15
2017	Administration and operations	5	35	22	15	21	2	0	41	37	42
2017	Financial management	0	50	17	17	16	0	0	50	33	12
2017	Information management	11	36	18	9	18	9	0	51	30	11
2017	Information technology	7	19	34	18	19	0	4	27	38	27
2017	Project management	4	21	19	36	15	5	0	26	54	20
2017	Other services to the public	17	57	18	0	8	0	0	74	8	11
2017	None of the above	7	14	20	29	19	5	5	24	54	57

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	26	10	0	0	0	9	89	0	10
2020	Communications or public affairs	52	17	18	0	5	0	7	75	6	35
2020	Science and technology	63	22	14	0	0	0	0	86	0	20
2020	Administration and operations	58	15	12	9	3	1	3	76	12	60
2020	Financial management	61	23	7	0	9	0	0	84	9	19
2020	Information management	42	39	10	0	10	0	0	81	10	10
2020	Information technology	46	28	5	6	0	6	9	87	7	29
2020	Project management	56	17	17	7	3	0	0	73	10	30
2020	Other services to the public	76	19	5	0	0	0	0	95	0	18
2020	None of the above	50	32	8	0	0	2	8	92	0	47
2019	Communications or public affairs	32	43	8	0	3	0	15	88	4	20
2019	Administration and operations	59	11	27	0	0	0	2	72	0	30
2019	Financial management	27	4	11	0	22	0	36	49	34	10
2019	Information technology	52	17	28	0	0	2	0	71	0	19
2019	Project management	49	25	18	0	0	0	9	80	0	18
2019	None of the above	37	32	7	6	6	0	13	79	14	27

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	39	9	0	0	0	17	90	0	10
2020	Communications or public affairs	38	31	13	5	5	0	7	75	11	35
2020	Science and technology	49	37	14	0	0	0	0	86	0	20
2020	Administration and operations	37	22	18	13	5	1	4	63	19	60
2020	Financial management	57	15	7	9	9	4	0	74	18	19
2020	Information management	40	11	19	0	19	0	10	57	21	10
2020	Information technology	29	17	30	3	6	6	9	54	10	29
2020	Project management	35	20	18	15	10	3	0	56	25	30
2020	Other services to the public	54	36	5	0	5	0	0	91	5	18
2020	None of the above	26	23	32	5	5	0	8	54	11	47
2019	Communications or public affairs	31	8	18	21	5	0	18	47	31	20
2019	Administration and operations	17	42	0	14	17	8	2	66	34	30
2019	Financial management	24	4	13	6	18	0	36	43	37	10
2019	Information technology	17	28	34	17	0	4	0	48	17	19
2019	Project management	47	28	9	11	0	0	5	80	11	18
2019	None of the above	13	38	20	13	11	2	4	54	25	27

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	30	0	0	0	0	9	100	0	10
2020	Communications or public affairs	72	5	6	2	2	2	10	88	6	35
2020	Science and technology	76	24	0	0	0	0	0	100	0	20
2020	Administration and operations	75	6	6	1	4	6	1	88	6	60
2020	Financial management	69	11	4	0	0	9	7	96	0	19
2020	Information technology	60	11	0	0	12	9	9	86	14	29
2020	Project management	59	27	4	2	0	7	0	93	2	30
2020	Other services to the public	72	5	0	9	0	14	0	89	11	18
2020	None of the above	73	8	6	2	0	2	10	92	2	47
2019	Communications or public affairs	51	24	11	0	0	0	15	88	0	20
2019	Administration and operations	51	22	0	10	2	12	2	86	14	30
2019	Financial management	39	0	0	0	0	22	40	100	0	10
2019	Information technology	58	18	7	7	2	2	7	83	9	19
2019	Project management	87	0	0	4	0	0	9	96	4	17
2019	None of the above	68	0	2	6	0	11	13	90	8	27

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	18	0	0	0	0	9	100	0	10
2020	Communications or public affairs	56	19	11	0	0	0	15	87	0	35
2020	Science and technology	81	14	0	5	0	0	0	95	5	20
2020	Administration and operations	73	6	9	3	0	5	4	88	3	60
2020	Financial management	69	11	4	0	0	9	7	96	0	19
2020	Information management	60	10	11	0	10	10	0	77	11	10
2020	Information technology	58	12	6	0	6	6	12	85	8	28
2020	Project management	75	18	2	0	0	0	5	98	0	30
2020	Other services to the public	67	19	5	0	0	0	9	95	0	18
2020	None of the above	63	14	0	2	0	0	21	98	2	47
2019	Communications or public affairs	59	23	3	0	0	0	15	96	0	19
2019	Administration and operations	69	20	0	0	2	2	6	97	3	29
2019	Financial management	33	24	0	0	0	4	40	100	0	10
2019	Information technology	84	3	7	0	0	2	4	93	0	19
2019	Project management	86	0	0	0	0	0	14	100	0	18
2019	None of the above	81	0	6	0	0	0	13	93	0	27

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	40	17	34	0	0	0	49	34	10
2020	Communications or public affairs	23	60	12	2	2	0	0	83	5	35
2020	Science and technology	13	55	17	5	10	0	0	68	15	20
2020	Administration and operations	16	32	28	19	1	3	0	50	21	59
2020	Financial management	21	36	23	12	0	7	0	61	13	19
2020	Information technology	17	46	22	9	6	0	0	63	15	29
2020	Project management	2	42	34	17	0	5	0	46	18	30
2020	Other services to the public	31	25	30	9	0	5	0	58	10	18
2020	None of the above	15	50	28	6	0	0	2	66	6	47
2019	Communications or public affairs	24	67	3	6	0	0	0	91	6	20
2019	Administration and operations	5	23	33	20	18	2	0	28	38	30
2019	Financial management	22	17	40	22	0	0	0	38	22	10
2019	Information technology	9	31	25	29	7	0	0	40	35	19
2019	Project management	14	11	27	33	0	16	0	29	39	18
2019	None of the above	14	19	17	21	18	9	2	36	44	27
2018	Communications or public affairs	34	47	4	0	0	15	0	95	0	14
2018	Science and technology	19	29	34	18	0	0	0	49	18	12
2018	Administration and operations	5	37	33	18	2	5	0	44	22	28
2018	Financial management	32	16	21	0	0	31	0	69	0	16
2018	Information technology	2	36	33	19	0	9	0	42	21	16
2018	Project management	8	32	39	11	10	0	0	40	20	21
2018	Other services to the public	7	54	16	10	12	0	0	62	22	12
2018	None of the above	7	31	47	14	2	0	0	37	16	32
2017	Client contact centre	0	29	9	45	18	0	0	29	62	11
2017	Science and technology	7	58	20	7	7	0	0	66	14	15
2017	Administration and operations	15	40	28	8	7	3	0	56	15	42
2017	Financial management	0	42	33	17	9	0	0	42	25	12
2017	Information management	0	47	27	9	9	0	9	51	19	11
2017	Information technology	7	52	18	11	8	0	4	62	20	27
2017	Project management	14	49	21	6	0	10	0	70	6	20
2017	Other services to the public	10	65	18	7	0	0	0	75	7	11
2017	None of the above	6	43	31	13	5	2	0	50	19	57

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	57	9	17	0	0	74	17	10
2020	Communications or public affairs	27	46	12	13	2	0	73	15	35
2020	Science and technology	14	76	0	0	10	0	90	10	20
2020	Administration and operations	23	43	17	15	1	0	67	17	60
2020	Financial management	41	39	16	0	4	0	80	4	19
2020	Information management	21	40	19	0	19	0	61	19	10
2020	Information technology	35	33	16	9	6	0	69	15	29
2020	Project management	10	50	32	9	0	0	59	9	30
2020	Other services to the public	35	45	10	9	0	0	81	9	18
2020	None of the above	18	50	21	9	2	0	67	11	47
2019	Communications or public affairs	24	56	17	0	0	3	83	0	20
2019	Administration and operations	17	50	8	12	12	0	67	25	30
2019	Financial management	33	49	18	0	0	0	82	0	10
2019	Information technology	11	46	33	2	7	0	58	9	18
2019	Project management	23	53	16	4	0	5	80	4	18
2019	None of the above	16	33	14	26	12	0	49	38	27
2018	Communications or public affairs	36	44	20	0	0	0	80	0	13
2018	Science and technology	48	41	11	0	0	0	89	0	12
2018	Administration and operations	11	51	33	5	0	0	62	5	28
2018	Financial management	58	39	0	3	0	0	97	3	16
2018	Information technology	10	69	2	19	0	0	79	19	16
2018	Project management	55	21	8	16	0	0	76	16	21
2018	Other services to the public	53	0	41	3	0	3	55	3	12
2018	None of the above	33	45	14	8	0	0	78	8	32
2017	Client contact centre	18	55	9	18	0	0	73	18	11
2017	Science and technology	7	66	14	12	0	0	73	12	15
2017	Administration and operations	46	35	12	7	0	0	81	7	42
2017	Financial management	41	51	8	0	0	0	92	0	12
2017	Information management	46	27	9	9	9	0	73	18	11
2017	Information technology	22	60	14	4	0	0	82	4	27
2017	Project management	25	39	20	16	0	0	64	16	20
2017	Other services to the public	27	48	10	15	0	0	75	15	11
2017	None of the above	15	72	2	11	0	0	87	11	57

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	83	0	9	0	0	91	9	10
2020	Communications or public affairs	20	44	16	10	8	2	66	18	35
2020	Science and technology	14	61	10	0	5	10	83	6	20
2020	Administration and operations	32	32	19	10	7	0	64	17	60
2020	Financial management	46	31	20	0	0	4	80	0	19
2020	Information management	50	21	10	0	19	0	71	19	10
2020	Information technology	40	31	15	8	6	0	71	15	29
2020	Project management	10	43	23	17	2	5	56	21	30
2020	Other services to the public	26	55	9	5	5	0	81	9	18
2020	None of the above	16	52	19	11	2	0	68	13	47
2019	Communications or public affairs	40	36	18	6	0	0	76	6	20
2019	Administration and operations	26	26	18	20	10	0	51	30	30
2019	Information technology	19	53	15	2	0	10	81	2	19
2019	Project management	39	25	24	7	0	5	67	7	18
2019	None of the above	25	44	13	13	0	6	73	14	27
2018	Communications or public affairs	66	25	8	0	0	0	92	0	13
2018	Science and technology	52	45	3	0	0	0	97	0	12
2018	Administration and operations	27	48	9	7	9	0	75	16	27
2018	Financial management	58	32	10	0	0	0	90	0	16
2018	Information technology	12	88	0	0	0	0	100	0	16
2018	Project management	44	45	8	0	0	3	92	0	21
2018	Other services to the public	53	28	3	0	3	12	92	4	12
2018	None of the above	27	42	17	8	0	5	73	9	32
2017	Client contact centre	9	47	18	27	0	0	55	27	11
2017	Science and technology	14	39	47	0	0	0	53	0	15
2017	Administration and operations	29	47	14	5	5	0	77	9	42
2017	Financial management	25	66	9	0	0	0	91	0	12
2017	Information management	46	9	27	9	9	0	55	18	11
2017	Information technology	33	41	15	11	0	0	74	11	27
2017	Project management	21	44	15	20	0	0	65	20	20
2017	Other services to the public	38	54	8	0	0	0	92	0	11
2017	None of the above	26	54	10	5	3	2	82	8	57

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	91	0	0	0	0	100	0	10
2020	Communications or public affairs	24	46	8	15	8	0	69	22	35
2020	Science and technology	22	63	5	5	5	0	85	10	20
2020	Administration and operations	35	40	11	4	10	0	76	13	60
2020	Financial management	32	55	12	0	0	0	88	0	19
2020	Information management	40	31	10	0	19	0	71	19	10
2020	Information technology	34	46	8	0	9	3	82	9	29
2020	Project management	17	48	13	22	0	0	65	22	29
2020	Other services to the public	26	60	9	0	5	0	86	5	18
2020	None of the above	26	54	11	7	2	0	80	9	47

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	56	10	9	0	0	9	80	9	10
2020	Communications or public affairs	30	47	2	8	7	2	2	82	16	35
2020	Science and technology	27	58	4	5	5	0	0	86	10	20
2020	Administration and operations	44	37	13	4	1	1	0	82	5	60
2020	Financial management	62	31	0	0	0	4	4	100	0	19
2020	Information management	50	11	10	0	19	0	10	68	21	10
2020	Information technology	49	43	8	0	0	0	0	92	0	29
2020	Project management	30	53	13	2	0	3	0	84	2	30
2020	Other services to the public	45	35	0	9	0	11	0	90	10	18
2020	None of the above	35	52	6	4	0	4	0	90	4	47

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	66	0	17	0	83	17	10
2020	Communications or public affairs	57	41	0	2	0	98	2	35
2020	Science and technology	38	62	0	0	0	100	0	20
2020	Administration and operations	40	45	11	4	0	85	4	60
2020	Financial management	57	31	9	0	4	88	4	19
2020	Information management	40	40	10	0	10	81	10	10
2020	Information technology	46	46	5	0	3	92	3	29
2020	Project management	44	37	14	5	0	80	5	30
2020	Other services to the public	51	39	5	5	0	90	5	18
2020	None of the above	23	63	9	5	0	86	5	47
2019	Communications or public affairs	56	41	3	0	0	97	0	20
2019	Administration and operations	19	38	19	22	2	56	25	30
2019	Financial management	33	59	8	0	0	92	0	10
2019	Information technology	29	38	26	7	0	67	7	19
2019	Project management	34	66	0	0	0	100	0	18
2019	None of the above	19	62	10	4	6	81	10	27
2018	Communications or public affairs	47	49	4	0	0	96	0	13
2018	Science and technology	48	41	11	0	0	89	0	12
2018	Administration and operations	18	71	9	2	0	89	2	28
2018	Financial management	53	44	0	3	0	97	3	16
2018	Information technology	2	86	12	0	0	88	0	16
2018	Project management	53	41	0	6	0	94	6	21
2018	Other services to the public	43	32	25	0	0	75	0	12
2018	None of the above	24	64	10	2	0	88	2	32
2017	Client contact centre	18	55	18	9	0	73	9	11
2017	Science and technology	7	71	14	7	0	79	7	15
2017	Administration and operations	41	56	0	2	0	98	2	42
2017	Financial management	33	51	9	8	0	84	8	12
2017	Information management	47	45	0	0	9	91	9	11
2017	Information technology	32	57	11	0	0	89	0	27
2017	Project management	39	55	0	6	0	94	6	20
2017	Other services to the public	53	47	0	0	0	100	0	11
2017	None of the above	22	62	10	3	2	84	5	56

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	57	26	9	0	0	66	9	10
2020	Communications or public affairs	34	43	15	5	3	0	77	7	34
2020	Science and technology	32	38	20	10	0	0	70	10	20
2020	Administration and operations	26	40	21	5	8	0	66	13	60
2020	Financial management	41	31	16	4	9	0	72	12	19
2020	Information management	29	40	11	10	10	0	69	19	10
2020	Information technology	29	49	14	3	3	3	80	6	29
2020	Project management	40	28	13	19	0	0	68	19	30
2020	Other services to the public	51	19	26	5	0	0	70	5	18
2020	None of the above	11	47	23	17	2	0	58	19	47
2019	Communications or public affairs	32	34	17	17	0	0	66	17	20
2019	Administration and operations	12	26	22	21	18	0	39	39	29
2019	Financial management	6	27	22	9	36	0	33	45	10
2019	Information technology	20	11	40	27	2	0	30	29	19
2019	Project management	19	25	29	27	0	0	44	27	18
2019	None of the above	11	26	22	27	15	0	37	41	27
2018	Communications or public affairs	43	33	24	0	0	0	76	0	13
2018	Science and technology	34	60	7	0	0	0	93	0	12
2018	Administration and operations	7	50	36	7	0	0	57	7	27
2018	Financial management	16	45	23	13	3	0	61	16	16
2018	Information technology	0	19	72	9	0	0	19	9	16
2018	Project management	34	43	5	18	0	0	77	18	21
2018	Other services to the public	34	54	12	0	0	0	88	0	12
2018	None of the above	11	60	16	10	3	0	71	13	31
2017	Client contact centre	0	46	36	18	0	0	46	18	11
2017	Science and technology	7	58	27	0	7	0	66	7	15
2017	Administration and operations	34	38	24	2	2	0	71	5	42
2017	Financial management	16	34	33	9	0	9	55	9	12
2017	Information management	28	36	18	9	9	0	64	18	11
2017	Information technology	22	35	22	18	4	0	56	22	27
2017	Project management	24	61	0	10	5	0	85	15	20
2017	Other services to the public	45	45	10	0	0	0	90	0	11
2017	None of the above	16	45	28	9	2	0	61	10	57

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	74	9	0	0	0	91	0	10
2020	Communications or public affairs	29	51	5	15	0	0	80	15	35
2020	Science and technology	27	48	10	15	0	0	75	15	20
2020	Administration and operations	20	41	22	12	4	0	62	16	60
2020	Financial management	36	27	21	7	9	0	63	16	19
2020	Information management	21	49	11	10	10	0	69	19	10
2020	Information technology	29	54	9	5	3	0	83	8	29
2020	Project management	35	29	16	14	5	0	64	19	30
2020	Other services to the public	42	28	26	5	0	0	70	5	18
2020	None of the above	9	43	27	15	6	0	52	21	47
2019	Communications or public affairs	35	39	12	14	0	0	74	14	20
2019	Administration and operations	7	50	9	19	15	0	57	34	30
2019	Financial management	6	9	58	27	0	0	15	27	10
2019	Information technology	13	17	40	25	4	0	30	29	19
2019	Project management	19	31	25	25	0	0	50	25	18
2019	None of the above	11	32	2	25	31	0	42	56	27
2018	Communications or public affairs	43	37	16	4	0	0	80	4	13
2018	Science and technology	34	48	7	11	0	0	82	11	12
2018	Administration and operations	7	53	26	14	0	0	60	14	28
2018	Financial management	25	26	34	5	10	0	51	16	16
2018	Information technology	0	55	36	9	0	0	55	9	16
2018	Project management	27	39	16	18	0	0	66	18	21
2018	Other services to the public	34	66	0	0	0	0	100	0	12
2018	None of the above	7	52	28	12	2	0	59	13	32
2017	Client contact centre	18	38	36	9	0	0	55	9	11
2017	Science and technology	7	58	34	0	0	0	66	0	15
2017	Administration and operations	26	47	19	5	2	0	73	8	42
2017	Financial management	16	43	25	9	0	9	64	9	12
2017	Information management	20	54	9	9	9	0	73	18	11
2017	Information technology	18	38	26	18	0	0	56	18	27
2017	Project management	20	65	0	15	0	0	85	15	20
2017	Other services to the public	39	61	0	0	0	0	100	0	11
2017	None of the above	16	44	25	15	0	0	60	15	57

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	45	17	0	0	0	0	83	0	10
2020	Communications or public affairs	41	39	15	2	0	2	0	82	3	35
2020	Science and technology	37	48	9	0	5	0	0	86	5	20
2020	Administration and operations	37	24	24	4	4	7	0	66	9	60
2020	Financial management	28	31	28	0	12	0	0	59	12	19
2020	Information management	31	50	10	0	10	0	0	81	10	10
2020	Information technology	41	26	23	5	3	3	0	69	8	29
2020	Project management	54	27	10	4	2	3	0	83	7	30
2020	Other services to the public	51	23	10	0	0	11	5	88	0	18
2020	None of the above	35	33	20	6	0	4	2	73	7	47
2019	Communications or public affairs	44	36	9	6	0	5	0	84	6	20
2019	Administration and operations	13	26	34	9	7	10	0	44	18	30
2019	Financial management	6	13	0	36	45	0	0	19	81	10
2019	Information technology	15	34	22	25	2	2	0	50	28	19
2019	Project management	55	23	4	18	0	0	0	78	18	18
2019	None of the above	19	32	16	20	10	2	2	53	31	27
2018	Communications or public affairs	59	17	8	0	0	16	0	90	0	13
2018	Science and technology	42	37	3	11	3	0	3	82	15	12
2018	Administration and operations	20	33	29	9	5	5	0	56	14	28
2018	Financial management	21	10	29	13	16	10	0	35	32	16
2018	Information technology	9	36	28	17	0	9	0	50	19	16
2018	Project management	33	56	0	3	0	0	8	97	3	21
2018	Other services to the public	44	44	0	12	0	0	0	88	12	12
2018	None of the above	30	43	22	0	3	2	0	74	3	32
2017	Client contact centre	29	45	18	9	0	0	0	73	9	11
2017	Science and technology	21	33	39	0	7	0	0	54	7	15
2017	Administration and operations	36	33	14	2	5	10	0	77	8	42
2017	Financial management	24	43	9	9	0	16	0	80	10	12
2017	Information management	29	45	0	0	27	0	0	73	27	11
2017	Information technology	22	23	22	22	0	7	4	50	25	27
2017	Project management	35	40	10	10	0	5	0	78	11	20
2017	Other services to the public	62	30	0	0	0	8	0	100	0	11
2017	None of the above	30	40	15	11	2	3	0	72	13	57

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	0	91	9	10
2020	Communications or public affairs	8	75	17	35
2020	Science and technology	15	66	19	20
2020	Administration and operations	18	39	42	60
2020	Financial management	16	45	39	19
2020	Information management	0	71	29	10
2020	Information technology	17	52	31	29
2020	Project management	22	51	27	30
2020	Other services to the public	25	51	24	18
2020	None of the above	10	60	31	47
2019	Communications or public affairs	3	73	24	20
2019	Administration and operations	20	33	47	30
2019	Financial management	40	33	27	10
2019	Information technology	32	35	34	19
2019	Project management	17	72	11	18
2019	None of the above	7	44	49	27
2018	Communications or public affairs	15	81	4	14
2018	Science and technology	22	52	26	12
2018	Administration and operations	24	38	38	28
2018	Financial management	29	19	53	16
2018	Information technology	9	38	52	16
2018	Project management	12	64	24	21
2018	Other services to the public	28	34	38	12
2018	None of the above	9	53	38	32
2017	Client contact centre	18	38	45	11
2017	Science and technology	29	55	17	15
2017	Administration and operations	12	69	19	42
2017	Financial management	16	50	34	12
2017	Information management	27	64	9	11
2017	Information technology	19	53	29	27
2017	Project management	5	57	38	19
2017	Other services to the public	26	57	17	11
2017	None of the above	13	64	23	57

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Administration and operations	32	24	7	7	7	24	10

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	0	100	20
2020	Information technology	18	82	28
2018	Communications or public affairs	0	100	14
2018	Science and technology	0	100	12
2018	Financial management	0	100	16

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	57	9	9	9	0	17	69	21	10
2020	Communications or public affairs	13	24	26	5	5	23	5	51	13	35
2020	Science and technology	9	29	20	5	0	38	0	60	8	20
2020	Administration and operations	13	12	25	8	6	24	13	39	22	60
2020	Financial management	12	20	7	0	4	50	7	75	8	19
2020	Information management	11	21	29	0	10	29	0	45	14	10
2020	Information technology	3	19	28	15	11	15	9	29	34	29
2020	Project management	5	21	35	7	0	23	8	38	11	30
2020	Other services to the public	16	15	30	0	0	34	5	50	0	18
2020	None of the above	2	33	21	9	4	28	4	51	19	47
2019	Communications or public affairs	18	22	17	0	6	14	24	63	10	20
2019	Administration and operations	2	31	16	7	7	21	15	53	22	30
2019	Financial management	6	0	15	0	58	22	0	7	74	10
2019	Information technology	7	9	37	7	11	31	0	22	25	19
2019	Project management	5	7	17	23	4	29	14	22	47	18
2019	None of the above	17	8	28	0	19	26	3	34	27	27
2018	Communications or public affairs	22	19	27	0	0	19	12	60	0	14
2018	Science and technology	11	19	26	0	0	40	3	54	0	12
2018	Administration and operations	0	20	38	2	7	29	4	30	14	28
2018	Financial management	13	16	3	5	0	44	19	78	15	16
2018	Information technology	0	33	29	0	5	33	0	49	7	16
2018	Project management	15	32	16	16	0	19	2	59	21	21
2018	Other services to the public	17	13	19	22	12	12	3	36	41	12
2018	None of the above	0	13	33	21	14	14	5	16	43	32
2017	Client contact centre	0	18	38	18	9	18	0	22	33	11
2017	Science and technology	14	33	26	7	14	0	6	50	23	15
2017	Administration and operations	13	16	21	8	0	33	9	50	13	42
2017	Financial management	0	25	17	8	0	51	0	50	15	12
2017	Information management	0	27	18	9	9	37	0	43	29	11
2017	Information technology	0	31	19	11	4	32	4	48	22	27
2017	Project management	9	26	20	0	5	40	0	59	8	20
2017	Other services to the public	17	27	10	8	0	28	10	71	13	11
2017	None of the above	7	17	27	12	6	25	5	34	27	57

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	66	9	9	9	0	9	72	19	10
2020	Communications or public affairs	16	47	20	8	5	5	0	65	13	35
2020	Science and technology	14	56	20	10	0	0	0	70	10	20
2020	Administration and operations	28	31	20	14	3	4	0	62	17	60
2020	Financial management	37	27	32	0	4	0	0	64	4	19
2020	Information management	21	39	21	0	10	10	0	66	11	10
2020	Information technology	18	31	26	14	5	3	3	52	21	29
2020	Project management	5	45	40	5	0	5	0	53	6	30
2020	Other services to the public	30	19	21	16	0	14	0	57	18	18
2020	None of the above	11	39	27	8	4	12	0	57	13	47
2019	Communications or public affairs	35	18	22	8	0	18	0	65	9	20
2019	Administration and operations	12	45	19	5	2	15	2	69	9	30
2019	Financial management	6	15	40	36	4	0	0	21	40	10
2019	Information technology	13	27	21	15	2	22	0	51	22	19
2019	Project management	10	18	52	7	4	9	0	31	12	18
2019	None of the above	17	31	13	5	15	17	3	59	24	27
2018	Communications or public affairs	30	23	27	15	0	4	0	56	16	14
2018	Science and technology	38	48	3	0	0	11	0	96	0	12
2018	Administration and operations	5	42	27	2	5	19	0	58	9	28
2018	Financial management	25	29	34	3	0	10	0	59	3	16
2018	Information technology	2	59	22	5	0	12	0	69	5	16
2018	Project management	35	40	0	12	0	11	2	87	13	21
2018	Other services to the public	43	19	3	22	12	0	0	62	35	12
2018	None of the above	3	36	28	12	17	4	0	41	30	32
2017	Client contact centre	9	29	36	0	18	9	0	41	20	11
2017	Science and technology	7	53	26	0	14	0	0	60	14	15
2017	Administration and operations	20	35	19	8	0	16	2	67	9	42
2017	Financial management	9	42	9	8	0	34	0	76	11	12
2017	Information management	20	35	18	18	9	0	0	55	27	11
2017	Information technology	0	53	14	11	7	14	0	62	21	27
2017	Project management	10	40	31	5	0	14	0	58	6	20
2017	Other services to the public	27	57	0	8	0	8	0	91	9	11
2017	None of the above	14	41	21	7	5	13	0	63	13	57

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2020	Client contact centre	100	10
2020	Project management	100	30
2020	Other services to the public	100	18
2019	Financial management	100	10
2019	Project management	100	18
2018	Communications or public affairs	100	14
2018	Science and technology	100	12
2018	Financial management	100	16
2018	Project management	100	21
2018	Other services to the public	100	11

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	66	17	9	0	0	9	72	9	10
2020	Communications or public affairs	11	31	18	13	2	20	5	55	20	35
2020	Science and technology	9	29	10	10	0	42	0	66	17	20
2020	Administration and operations	13	14	27	4	6	22	14	42	15	60
2020	Financial management	12	12	18	0	0	57	0	58	0	19
2020	Information management	0	31	10	0	19	40	0	51	33	10
2020	Information technology	15	20	24	6	3	21	12	51	13	28
2020	Project management	5	9	43	17	0	23	3	19	23	30
2020	Other services to the public	11	15	26	9	0	40	0	42	15	18
2020	None of the above	6	28	27	4	2	27	6	51	9	47
2019	Communications or public affairs	15	22	20	0	6	14	24	58	10	20
2019	Administration and operations	8	17	31	13	5	15	11	33	25	29
2019	Financial management	24	6	9	18	0	44	0	52	32	10
2019	Information technology	9	12	45	0	9	26	0	28	12	19
2019	Project management	5	27	34	7	0	12	14	44	10	18
2019	None of the above	19	0	25	2	6	36	12	36	15	26
2018	Communications or public affairs	13	28	27	0	0	8	23	60	0	14
2018	Science and technology	11	53	4	0	0	29	3	95	0	12
2018	Administration and operations	0	20	38	9	0	29	4	30	14	28
2018	Financial management	23	5	5	0	0	47	19	84	0	16
2018	Information technology	0	31	20	2	0	48	0	58	4	16
2018	Project management	41	18	13	0	0	25	2	82	0	21
2018	Other services to the public	20	24	25	3	0	28	0	61	5	12
2018	None of the above	10	27	23	2	7	25	6	53	13	30
2017	Client contact centre	0	36	11	18	18	18	0	43	44	11
2017	Science and technology	14	33	33	0	7	0	13	54	8	15
2017	Administration and operations	10	23	23	0	2	36	5	57	4	42
2017	Financial management	8	25	17	0	0	50	0	66	0	12
2017	Information management	18	18	18	0	9	37	0	57	14	11
2017	Information technology	4	19	27	7	4	36	4	38	18	27
2017	Project management	0	30	21	0	0	45	5	59	0	20
2017	Other services to the public	7	10	18	0	0	45	20	49	0	11
2017	None of the above	7	25	23	8	0	32	5	51	13	57

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	91	0	9	0	0	0	91	9	10
2020	Communications or public affairs	16	50	15	15	2	2	0	67	18	35
2020	Science and technology	18	57	15	5	5	0	0	75	10	20
2020	Administration and operations	27	38	16	10	3	7	0	70	13	60
2020	Financial management	37	31	28	4	0	0	0	68	4	19
2020	Information management	31	31	10	10	10	10	0	68	21	10
2020	Information technology	35	33	20	6	3	3	0	70	9	29
2020	Project management	10	33	37	14	0	5	0	46	15	30
2020	Other services to the public	35	19	27	9	0	9	0	60	10	18
2020	None of the above	18	35	28	6	2	11	0	59	9	47
2019	Communications or public affairs	36	37	16	0	3	8	0	79	3	19
2019	Administration and operations	15	25	27	20	2	12	0	45	25	30
2019	Financial management	24	51	4	18	0	4	0	77	19	10
2019	Information technology	15	27	27	9	2	20	0	53	13	19
2019	Project management	10	30	40	7	0	9	4	46	8	18
2019	None of the above	19	28	15	0	6	24	9	69	9	27
2018	Communications or public affairs	30	27	39	0	0	4	0	60	0	14
2018	Science and technology	29	42	14	0	0	11	3	83	0	12
2018	Administration and operations	4	31	36	5	0	24	0	46	6	28
2018	Financial management	45	19	13	3	0	21	0	80	3	16
2018	Information technology	2	64	10	2	0	21	0	84	3	16
2018	Project management	51	33	0	6	0	8	2	94	6	21
2018	Other services to the public	50	22	12	3	0	12	0	82	4	12
2018	None of the above	14	48	10	2	7	14	5	77	10	32
2017	Client contact centre	9	37	18	18	9	9	0	51	29	11
2017	Science and technology	7	58	27	0	7	0	0	66	7	15
2017	Administration and operations	27	39	15	2	0	15	2	80	3	42
2017	Financial management	33	33	9	0	0	26	0	89	0	12
2017	Information management	29	35	18	9	9	0	0	64	18	11
2017	Information technology	7	50	22	0	4	18	0	69	4	27
2017	Project management	21	28	20	10	0	21	0	62	12	20
2017	Other services to the public	27	58	8	0	0	7	0	91	0	11
2017	None of the above	15	48	21	5	0	12	0	71	6	57

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	20	20	9	0	0	71	9	10
2020	Communications or public affairs	68	16	3	2	11	0	84	13	35
2020	Science and technology	37	5	29	10	5	15	49	18	20
2020	Administration and operations	43	32	9	7	9	0	75	16	60
2020	Financial management	57	16	7	16	4	0	73	20	19
2020	Information management	49	10	21	10	11	0	58	21	10
2020	Information technology	40	32	11	3	14	0	72	17	29
2020	Project management	71	10	13	5	0	0	81	5	30
2020	Other services to the public	70	5	25	0	0	0	75	0	18
2020	None of the above	44	21	22	10	2	2	66	12	47

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	27	26	20	0	0	0	54	20	10
2020	Communications or public affairs	61	28	2	0	8	0	0	89	8	34
2020	Science and technology	57	19	15	4	5	0	0	75	9	20
2020	Administration and operations	43	30	15	12	0	0	0	72	12	60
2020	Financial management	50	12	23	7	4	4	0	64	11	19
2020	Information management	39	42	10	10	0	0	0	81	10	10
2020	Information technology	44	41	14	0	0	0	0	86	0	29
2020	Project management	46	37	12	5	0	0	0	83	5	30
2020	Other services to the public	62	9	19	5	5	0	0	71	9	18
2020	None of the above	52	23	13	4	2	0	6	80	6	47
2019	Communications or public affairs	52	17	24	8	0	0	0	69	8	20
2019	Administration and operations	37	27	19	9	7	0	0	64	17	30
2019	Financial management	24	19	36	4	0	0	18	52	5	10
2019	Information technology	52	28	13	7	0	0	0	81	7	19
2019	Project management	41	9	29	22	0	0	0	49	22	18
2019	None of the above	19	43	11	8	20	0	0	61	28	27
2018	Communications or public affairs	36	36	19	0	4	0	4	76	4	14
2018	Science and technology	29	22	42	0	3	0	3	53	3	12
2018	Administration and operations	31	22	36	2	4	0	5	56	7	28
2018	Financial management	19	29	29	13	0	10	0	53	15	16
2018	Information technology	16	33	26	19	5	0	0	50	24	16
2018	Project management	33	23	8	24	12	0	0	56	36	21
2018	Other services to the public	31	13	12	12	3	12	16	61	22	12
2018	None of the above	29	25	35	3	7	0	0	54	10	31
2017	Client contact centre	29	9	18	36	9	0	0	38	45	11
2017	Science and technology	35	11	40	7	7	0	0	46	14	15
2017	Administration and operations	23	28	14	19	12	0	3	53	32	42
2017	Financial management	9	41	17	8	17	9	0	55	27	12
2017	Information management	27	38	27	0	9	0	0	64	9	11
2017	Information technology	38	29	15	7	4	0	7	72	12	27
2017	Project management	20	43	17	10	6	5	0	66	16	20
2017	Other services to the public	34	30	26	0	10	0	0	64	10	11
2017	None of the above	28	29	32	4	3	0	3	60	7	57

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	37	29	17	9	0	0	45	26	10
2020	Communications or public affairs	10	20	29	22	18	0	0	30	41	35
2020	Science and technology	34	32	24	0	10	0	0	66	10	20
2020	Administration and operations	21	26	21	17	15	0	0	47	32	60
2020	Financial management	16	25	27	16	16	0	0	41	32	19
2020	Information management	10	39	31	21	0	0	0	49	21	10
2020	Information technology	3	50	36	0	11	0	0	52	11	29
2020	Project management	10	10	45	30	4	0	0	20	35	30
2020	Other services to the public	11	21	44	19	5	0	0	32	24	18
2020	None of the above	8	30	44	7	11	0	0	37	18	47
2019	Communications or public affairs	3	35	31	15	15	0	0	38	30	20
2019	Administration and operations	5	30	22	15	29	0	0	35	44	30
2019	Financial management	24	0	27	22	27	0	0	24	49	10
2019	Information technology	16	17	36	31	0	0	0	33	31	19
2019	Project management	9	25	18	33	16	0	0	33	49	18
2019	None of the above	11	13	38	19	19	0	0	23	38	27
2018	Communications or public affairs	0	27	49	23	0	0	0	27	23	14
2018	Science and technology	14	18	53	0	11	0	3	34	12	12
2018	Administration and operations	5	9	31	24	31	0	0	14	55	28
2018	Financial management	10	8	19	0	63	0	0	19	63	16
2018	Information technology	0	33	40	24	3	0	0	33	26	16
2018	Project management	0	29	43	8	20	0	0	29	28	21
2018	Other services to the public	3	22	48	26	0	0	0	26	26	12
2018	None of the above	2	21	30	26	22	0	0	23	48	32
2017	Client contact centre	9	0	36	27	29	0	0	9	55	11
2017	Science and technology	7	46	14	33	0	0	0	53	33	15
2017	Administration and operations	9	24	31	20	14	0	2	34	35	42
2017	Financial management	0	9	17	34	40	0	0	9	74	12
2017	Information management	20	27	36	18	0	0	0	46	18	11
2017	Information technology	0	29	42	18	11	0	0	29	29	27
2017	Project management	10	26	20	26	15	5	0	37	42	20
2017	Other services to the public	18	20	30	7	25	0	0	38	33	11
2017	None of the above	9	19	37	24	12	0	0	28	36	57

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	57	26	9	0	0	0	66	9	10
2020	Communications or public affairs	15	29	35	10	11	0	0	44	21	35
2020	Science and technology	43	23	24	0	10	0	0	66	10	20
2020	Administration and operations	29	27	23	11	10	0	0	56	21	60
2020	Financial management	28	28	12	22	9	0	0	57	31	19
2020	Information management	10	29	42	10	10	0	0	39	19	10
2020	Information technology	18	46	19	12	6	0	0	63	17	29
2020	Project management	7	25	56	9	2	0	0	33	11	30
2020	Other services to the public	46	20	24	9	0	0	0	67	9	18
2020	None of the above	11	42	25	16	7	0	0	53	23	47
2019	Communications or public affairs	3	56	12	20	9	0	0	59	29	20
2019	Administration and operations	5	46	23	14	12	0	0	51	27	30
2019	Financial management	22	6	24	26	24	0	0	27	49	10
2019	Information technology	14	25	37	12	12	0	0	39	24	19
2019	Project management	14	16	27	33	11	0	0	30	43	18
2019	None of the above	13	28	24	11	24	0	0	41	35	27
2018	Communications or public affairs	0	35	41	8	15	0	0	35	23	14
2018	Science and technology	18	37	34	0	11	0	0	55	11	12
2018	Administration and operations	7	16	50	15	11	0	0	23	27	28
2018	Financial management	21	0	32	23	23	0	0	21	47	16
2018	Information technology	10	30	27	24	10	0	0	39	34	15
2018	Project management	6	56	18	20	0	0	0	62	20	21
2018	Other services to the public	11	36	31	22	0	0	0	46	22	12
2018	None of the above	9	18	37	26	9	0	0	28	35	31
2017	Client contact centre	9	18	27	27	20	0	0	27	47	11
2017	Science and technology	14	21	30	22	13	0	0	35	35	14
2017	Administration and operations	7	45	19	19	7	0	2	53	27	42
2017	Financial management	0	9	26	51	15	0	0	9	66	12
2017	Information management	11	45	36	9	0	0	0	55	9	11
2017	Information technology	4	22	38	25	11	0	0	26	36	27
2017	Project management	0	59	26	5	0	5	4	66	6	19
2017	Other services to the public	18	27	37	18	0	0	0	45	18	11
2017	None of the above	13	28	26	21	12	0	0	42	33	56

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	27	29	17	9	0	0	45	26	10
2020	Communications or public affairs	18	22	24	20	16	0	0	40	36	35
2020	Science and technology	27	34	30	4	5	0	0	61	9	20
2020	Administration and operations	28	25	25	10	11	0	0	53	21	59
2020	Financial management	20	28	20	20	12	0	0	48	32	19
2020	Information management	19	40	0	21	19	0	0	60	40	10
2020	Information technology	0	33	26	28	9	3	3	35	38	29
2020	Project management	13	21	22	35	10	0	0	34	45	30
2020	Other services to the public	16	38	19	28	0	0	0	54	28	18
2020	None of the above	10	30	30	21	7	0	2	40	29	47
2019	Communications or public affairs	18	22	18	21	21	0	0	40	42	20
2019	Administration and operations	15	17	34	6	27	0	0	32	34	29
2019	Financial management	6	0	18	49	27	0	0	6	76	10
2019	Information technology	17	25	17	35	0	0	7	44	37	19
2019	Project management	10	12	25	36	16	0	0	23	52	18
2019	None of the above	14	6	4	52	23	0	2	20	76	27
2018	Communications or public affairs	4	31	45	4	0	0	15	42	5	14
2018	Science and technology	18	34	14	8	22	0	3	53	32	12
2018	Administration and operations	7	7	35	13	36	0	2	14	50	28
2018	Financial management	16	5	16	37	26	0	0	21	63	16
2018	Information technology	0	33	24	31	12	0	0	33	43	16
2018	Project management	10	19	16	26	29	0	0	29	55	21
2018	Other services to the public	16	10	58	16	0	0	0	26	16	12
2018	None of the above	0	16	19	42	22	0	2	16	65	32
2017	Client contact centre	9	9	37	9	36	0	0	18	45	11
2017	Science and technology	20	26	14	27	5	0	7	49	35	15
2017	Administration and operations	12	22	29	20	16	0	2	34	36	42
2017	Financial management	0	0	9	60	32	0	0	0	91	12
2017	Information management	20	27	27	27	0	0	0	47	27	11
2017	Information technology	14	12	30	22	22	0	0	27	43	27
2017	Project management	6	30	26	20	9	5	5	40	32	20
2017	Other services to the public	18	10	47	7	18	0	0	28	25	11
2017	None of the above	15	18	27	16	21	0	4	34	38	57

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	30	9	0	0	0	0	91	0	10
2020	Communications or public affairs	33	23	14	17	13	0	0	56	31	35
2020	Science and technology	63	9	19	0	0	0	10	79	0	20
2020	Administration and operations	47	27	14	3	10	0	0	73	13	59
2020	Financial management	32	16	27	17	7	0	0	48	25	19
2020	Information management	40	39	11	10	0	0	0	79	10	10
2020	Information technology	25	44	14	5	9	0	3	71	15	29
2020	Project management	8	48	29	15	0	0	0	56	15	29
2020	Other services to the public	46	20	24	9	0	0	0	67	9	18
2020	None of the above	28	39	23	8	2	0	0	67	10	46
2019	Communications or public affairs	9	12	49	8	8	0	15	25	18	20
2019	Administration and operations	35	27	31	2	5	0	0	62	7	30
2019	Financial management	40	6	15	18	22	0	0	45	40	10
2019	Information technology	41	22	21	16	0	0	0	63	16	19
2019	Project management	17	30	25	24	0	0	4	50	25	18
2019	None of the above	31	38	15	9	6	0	2	71	15	27
2018	Communications or public affairs	16	63	17	4	0	0	0	79	4	14
2018	Science and technology	55	22	19	0	0	0	3	80	0	12
2018	Administration and operations	16	31	29	22	2	0	0	47	24	28
2018	Financial management	24	13	23	13	16	0	10	41	33	16
2018	Information technology	17	52	19	9	0	0	3	71	10	16
2018	Project management	20	32	40	8	0	0	0	53	8	21
2018	Other services to the public	36	36	28	0	0	0	0	72	0	12
2018	None of the above	19	37	17	15	12	0	0	56	28	32
2017	Client contact centre	45	29	0	18	0	0	9	80	20	11
2017	Science and technology	27	26	14	11	7	0	14	62	21	15
2017	Administration and operations	31	41	17	4	0	0	7	77	5	42
2017	Financial management	17	26	9	17	32	0	0	42	49	12
2017	Information management	64	9	9	18	0	0	0	73	18	11
2017	Information technology	29	37	19	4	4	0	7	71	8	27
2017	Project management	27	35	5	20	4	5	5	68	27	20
2017	Other services to the public	18	58	0	17	7	0	0	75	25	11
2017	None of the above	22	32	26	10	3	0	7	58	14	56

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	56	9	0	0	0	0	91	0	10
2020	Communications or public affairs	35	29	12	10	14	0	0	65	23	35
2020	Science and technology	53	32	10	4	0	0	0	86	4	20
2020	Administration and operations	32	30	14	11	13	0	0	63	24	60
2020	Financial management	28	25	4	32	7	0	4	55	41	19
2020	Information management	31	29	0	21	19	0	0	60	40	10
2020	Information technology	31	34	14	15	3	0	3	67	18	29
2020	Project management	22	22	34	12	10	0	0	44	22	30
2020	Other services to the public	51	20	19	10	0	0	0	71	10	18
2020	None of the above	27	37	30	6	0	0	0	64	6	47
2019	Communications or public affairs	6	52	27	8	8	0	0	58	15	20
2019	Administration and operations	25	34	19	2	19	0	0	60	22	30
2019	Financial management	18	31	6	24	22	0	0	49	45	10
2019	Information technology	19	34	38	10	0	0	0	52	10	19
2019	Project management	12	27	23	38	0	0	0	39	38	18
2019	None of the above	28	29	23	2	18	0	0	57	19	27
2018	Communications or public affairs	4	35	60	0	0	0	0	40	0	14
2018	Science and technology	34	23	20	23	0	0	0	57	23	11
2018	Administration and operations	11	35	29	19	5	0	0	47	24	28
2018	Financial management	19	5	31	16	29	0	0	24	45	16
2018	Information technology	9	43	38	9	0	0	0	53	9	16
2018	Project management	20	30	27	8	15	0	0	50	23	21
2018	Other services to the public	43	16	41	0	0	0	0	59	0	12
2018	None of the above	22	47	16	7	9	0	0	69	15	32
2017	Client contact centre	27	20	27	18	9	0	0	47	27	11
2017	Science and technology	21	30	42	7	0	0	0	51	7	15
2017	Administration and operations	28	33	24	7	7	0	0	62	14	42
2017	Financial management	25	9	34	8	25	0	0	34	32	12
2017	Information management	29	45	18	0	9	0	0	73	9	11
2017	Information technology	30	32	27	7	0	0	4	64	8	26
2017	Project management	25	35	10	27	0	5	0	62	28	20
2017	Other services to the public	10	36	17	27	10	0	0	46	37	11
2017	None of the above	33	26	21	14	3	0	3	61	17	57

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	28	29	0	0	0	71	0	10
2020	Communications or public affairs	34	28	15	10	8	5	65	19	35
2020	Science and technology	27	14	39	0	4	15	49	5	20
2020	Administration and operations	26	28	24	14	1	7	58	17	60
2020	Financial management	12	28	11	7	21	20	51	35	19
2020	Information management	21	19	19	21	19	0	40	40	10
2020	Information technology	13	41	17	18	9	3	55	27	29
2020	Project management	12	37	27	18	7	0	49	25	30
2020	Other services to the public	34	20	15	21	0	10	60	23	17
2020	None of the above	30	32	26	6	0	6	66	6	47

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	39	17	9	9	0	0	66	17	10
2020	Communications or public affairs	31	28	31	7	2	0	0	59	10	35
2020	Science and technology	48	14	34	0	0	5	0	65	0	20
2020	Administration and operations	18	33	35	14	1	0	0	50	15	59
2020	Financial management	34	15	36	12	0	4	0	50	13	19
2020	Information management	21	19	31	10	10	0	10	45	21	10
2020	Information technology	26	46	14	8	6	0	0	72	14	29
2020	Project management	15	40	34	11	0	0	0	55	11	30
2020	Other services to the public	33	26	26	15	0	0	0	60	15	17
2020	None of the above	21	38	30	9	2	0	0	60	11	47
2019	Communications or public affairs	3	38	24	17	3	0	15	48	23	20
2019	Administration and operations	12	10	28	29	18	2	0	23	48	30
2019	Financial management	6	4	51	40	0	0	0	9	40	10
2019	Information technology	4	48	36	10	2	0	0	52	12	19
2019	Project management	24	13	37	15	11	0	0	36	26	17
2019	None of the above	2	23	34	14	27	0	0	25	40	27
2018	Communications or public affairs	32	40	8	19	0	0	0	73	19	14
2018	Science and technology	34	7	37	22	0	0	0	41	22	12
2018	Administration and operations	9	42	29	5	15	0	0	51	20	28
2018	Financial management	8	42	23	26	0	0	0	51	26	16
2018	Information technology	0	17	17	57	9	0	0	17	67	16
2018	Project management	24	54	13	10	0	0	0	77	10	21
2018	Other services to the public	30	16	38	16	0	0	0	46	16	12
2018	None of the above	9	21	42	20	8	0	0	29	29	32
2017	Client contact centre	0	27	29	27	9	0	9	29	39	11
2017	Science and technology	18	40	14	13	14	0	0	58	27	15
2017	Administration and operations	21	34	33	2	9	0	0	55	12	42
2017	Financial management	17	17	49	9	9	0	0	34	17	12
2017	Information management	20	27	36	0	18	0	0	47	18	11
2017	Information technology	8	47	19	19	4	0	4	57	23	26
2017	Project management	15	50	21	10	5	0	0	65	14	20
2017	Other services to the public	27	38	28	7	0	0	0	65	7	11
2017	None of the above	11	40	32	10	5	0	2	52	16	57

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	57	26	9	0	0	0	66	9	10
2020	Communications or public affairs	28	25	31	8	7	0	0	53	16	35
2020	Science and technology	14	56	15	10	5	0	0	70	15	20
2020	Administration and operations	18	34	26	12	7	0	3	54	19	60
2020	Financial management	12	27	41	7	12	0	0	39	20	19
2020	Information management	0	40	19	21	10	0	10	45	34	10
2020	Information technology	22	34	26	9	9	0	0	56	18	29
2020	Project management	10	34	37	16	2	0	0	45	18	30
2020	Other services to the public	21	45	19	10	5	0	0	66	15	17
2020	None of the above	24	23	31	17	4	2	0	47	21	47
2019	Communications or public affairs	0	50	18	5	12	0	15	59	19	20
2019	Administration and operations	10	6	42	27	15	0	0	16	42	30
2019	Financial management	18	6	13	27	36	0	0	24	63	10
2019	Information technology	0	20	39	27	14	0	0	20	41	19
2019	Project management	11	16	26	30	17	0	0	27	47	17
2019	None of the above	10	27	12	32	17	0	2	37	51	27
2018	Communications or public affairs	32	40	9	19	0	0	0	72	19	14
2018	Science and technology	26	11	34	14	11	3	0	38	27	12
2018	Administration and operations	7	18	25	46	5	0	0	24	50	28
2018	Financial management	16	25	23	13	23	0	0	40	36	16
2018	Information technology	0	7	43	21	29	0	0	7	50	16
2018	Project management	19	28	40	3	10	0	0	47	12	21
2018	Other services to the public	30	29	19	22	0	0	0	58	22	12
2018	None of the above	5	23	35	21	16	0	0	28	37	31
2017	Client contact centre	9	18	18	29	27	0	0	27	56	11
2017	Science and technology	27	6	41	26	0	0	0	33	26	15
2017	Administration and operations	12	37	37	2	12	0	0	49	14	42
2017	Financial management	8	9	42	33	9	0	0	17	42	12
2017	Information management	20	27	27	18	9	0	0	47	27	11
2017	Information technology	4	24	27	26	19	0	0	28	45	26
2017	Project management	10	40	20	26	5	0	0	50	30	20
2017	Other services to the public	25	20	48	7	0	0	0	45	7	11
2017	None of the above	9	33	31	15	10	0	2	42	26	57

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	39	26	9	9	0	57	17	10
2020	Communications or public affairs	34	28	23	8	7	0	62	15	34
2020	Science and technology	38	42	5	14	0	0	81	14	20
2020	Administration and operations	26	26	30	7	8	3	53	16	60
2020	Financial management	27	46	4	20	0	4	76	20	19
2020	Information management	31	19	10	31	10	0	50	40	10
2020	Information technology	31	34	20	8	6	0	65	15	29
2020	Project management	17	48	16	11	7	0	65	19	30
2020	Other services to the public	27	49	10	15	0	0	76	15	17
2020	None of the above	29	25	37	7	2	0	54	9	47
2019	Communications or public affairs	4	52	14	14	16	0	55	30	19
2019	Administration and operations	14	16	25	32	12	0	30	45	30
2019	Financial management	9	18	24	31	18	0	27	49	10
2019	Information technology	4	20	47	11	12	7	25	24	19
2019	Project management	28	28	18	26	0	0	55	26	17
2019	None of the above	17	23	8	42	8	2	41	51	27
2018	Communications or public affairs	37	51	8	0	4	0	88	4	14
2018	Science and technology	48	26	22	0	3	0	74	3	12
2018	Administration and operations	11	22	39	25	2	0	34	27	28
2018	Financial management	19	12	23	23	23	0	30	47	16
2018	Information technology	0	26	19	36	19	0	26	55	16
2018	Project management	35	39	14	12	0	0	74	12	21
2018	Other services to the public	40	22	22	16	0	0	62	16	12
2018	None of the above	13	24	31	14	17	0	38	31	32
2017	Client contact centre	0	35	37	18	9	0	35	27	11
2017	Science and technology	20	33	27	13	7	0	53	20	15
2017	Administration and operations	31	30	24	9	2	3	63	12	42
2017	Financial management	8	0	50	33	9	0	8	42	12
2017	Information management	20	27	36	9	9	0	46	18	11
2017	Information technology	4	32	15	34	11	4	38	47	26
2017	Project management	10	51	14	25	0	0	61	25	20
2017	Other services to the public	17	38	30	16	0	0	55	16	11
2017	None of the above	16	39	17	19	7	2	57	26	57

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	39	17	17	0	0	66	17	10
2020	Communications or public affairs	46	29	17	3	5	0	75	8	35
2020	Science and technology	53	19	29	0	0	0	71	0	20
2020	Administration and operations	27	33	18	15	4	3	62	19	58
2020	Financial management	39	30	15	17	0	0	68	17	18
2020	Information management	29	32	10	19	10	0	61	29	10
2020	Information technology	42	29	12	9	9	0	71	18	28
2020	Project management	29	32	20	16	2	0	61	19	30
2020	Other services to the public	60	10	5	10	15	0	71	24	17
2020	None of the above	29	41	15	11	4	0	70	15	47
2019	Communications or public affairs	30	31	3	36	0	0	61	36	20
2019	Administration and operations	28	15	17	23	18	0	42	41	29
2019	Financial management	11	40	45	4	0	0	51	4	10
2019	Information technology	37	31	4	11	17	0	69	27	19
2019	Project management	25	26	22	21	5	0	51	26	17
2019	None of the above	23	29	26	2	17	2	53	20	27

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	37	18	17	0	0	64	17	10
2020	Communications or public affairs	34	27	21	7	11	0	61	18	35
2020	Science and technology	9	56	20	10	5	0	65	15	20
2020	Administration and operations	29	25	24	14	7	1	54	22	60
2020	Financial management	28	32	28	11	0	0	61	11	19
2020	Information management	10	21	11	49	10	0	31	58	10
2020	Information technology	28	29	14	11	18	0	57	29	29
2020	Project management	2	24	42	32	0	0	27	32	30
2020	Other services to the public	11	50	34	5	0	0	61	5	17
2020	None of the above	16	29	35	20	0	0	45	20	46

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	39	17	0	0	0	0	83	0	10
2020	Communications or public affairs	34	20	26	10	11	0	0	53	20	35
2020	Science and technology	24	47	14	5	10	0	0	71	15	20
2020	Administration and operations	27	28	19	25	1	0	0	55	26	60
2020	Financial management	25	32	32	11	0	0	0	57	11	19
2020	Information management	0	31	40	19	10	0	0	31	29	10
2020	Information technology	27	44	20	6	3	0	0	71	9	29
2020	Project management	28	31	27	14	0	0	0	59	14	30
2020	Other services to the public	50	25	10	5	5	5	0	79	10	17
2020	None of the above	32	16	30	15	5	2	0	49	21	47
2019	Communications or public affairs	3	77	9	6	5	0	0	80	11	20
2019	Administration and operations	14	20	36	24	7	0	0	33	31	30
2019	Financial management	24	6	45	26	0	0	0	29	26	10
2019	Information technology	4	48	22	13	13	0	0	52	26	19
2019	Project management	9	33	29	0	29	0	0	42	29	17
2019	None of the above	13	30	27	11	18	0	2	43	29	27
2018	Communications or public affairs	21	58	17	4	0	0	0	79	4	14
2018	Science and technology	14	37	34	0	14	0	0	52	14	12
2018	Administration and operations	7	21	41	16	16	0	0	28	32	27
2018	Financial management	3	19	16	40	23	0	0	21	63	16
2018	Information technology	0	65	21	2	12	0	0	65	14	16
2018	Project management	19	19	47	5	11	0	0	38	16	20
2018	Other services to the public	30	10	48	12	0	0	0	40	12	12
2018	None of the above	9	47	24	12	8	0	0	56	20	32
2017	Client contact centre	0	55	35	0	9	0	0	55	9	11
2017	Science and technology	7	39	34	13	7	0	0	46	20	15
2017	Administration and operations	31	26	32	9	2	0	0	56	12	42
2017	Financial management	0	25	34	34	8	0	0	25	42	12
2017	Information management	38	18	27	0	18	0	0	55	18	11
2017	Information technology	8	34	35	7	11	0	4	44	19	26
2017	Project management	15	25	29	21	5	0	6	42	27	20
2017	Other services to the public	20	46	25	10	0	0	0	66	10	11
2017	None of the above	19	30	28	9	10	0	4	51	19	57

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	27	9	0	0	0	91	0	10
2020	Communications or public affairs	62	23	10	5	0	0	85	5	34
2020	Science and technology	57	38	0	0	0	5	100	0	20
2020	Administration and operations	48	15	18	12	1	6	67	14	60
2020	Financial management	37	23	23	12	0	4	63	13	19
2020	Information management	31	39	0	11	10	10	77	23	10
2020	Information technology	48	31	9	6	3	3	82	9	29
2020	Project management	32	31	30	7	0	0	63	7	30
2020	Other services to the public	57	29	10	5	0	0	85	5	18
2020	None of the above	58	22	12	2	2	4	84	4	47
2019	Communications or public affairs	30	30	23	3	15	0	60	18	20
2019	Administration and operations	34	20	30	10	2	4	56	13	30
2019	Financial management	49	4	24	6	18	0	53	24	10
2019	Information technology	27	46	10	11	0	7	78	11	19
2019	Project management	44	47	9	0	0	0	91	0	17
2019	None of the above	43	30	22	4	0	2	74	4	27
2018	Communications or public affairs	69	19	12	0	0	0	88	0	14
2018	Science and technology	29	42	11	11	3	3	73	15	12
2018	Administration and operations	42	36	5	5	2	11	87	8	28
2018	Financial management	8	25	51	3	3	10	37	6	16
2018	Information technology	45	48	5	0	2	0	93	2	16
2018	Project management	45	29	15	0	8	3	77	8	21
2018	Other services to the public	52	17	4	14	0	14	80	16	11
2018	None of the above	32	27	31	2	3	5	62	5	32
2017	Client contact centre	36	27	29	0	0	9	69	0	11
2017	Science and technology	54	33	12	0	0	0	88	0	15
2017	Administration and operations	57	21	10	5	5	2	80	10	42
2017	Financial management	25	41	9	9	17	0	66	26	12
2017	Information management	29	27	18	9	9	9	61	19	11
2017	Information technology	53	26	11	4	4	4	81	7	27
2017	Project management	60	19	21	0	0	0	79	0	20
2017	Other services to the public	52	10	28	10	0	0	62	10	11
2017	None of the above	42	27	15	7	7	2	71	14	57

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	10	17	0	0	83	0	10
2020	Communications or public affairs	50	28	16	6	0	78	6	34
2020	Science and technology	52	34	9	5	0	86	5	20
2020	Administration and operations	41	30	20	9	0	71	9	59
2020	Financial management	66	27	0	4	4	93	7	19
2020	Information management	19	31	40	0	10	50	10	10
2020	Information technology	56	29	15	0	0	85	0	29
2020	Project management	27	34	25	15	0	60	15	30
2020	Other services to the public	46	29	25	0	0	75	0	18
2020	None of the above	40	45	11	4	0	85	4	47

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	90	10	0	0	0	0	0	100	0	10
2020	Communications or public affairs	62	11	17	0	0	0	10	81	0	34
2020	Science and technology	76	14	10	0	0	0	0	90	0	20
2020	Administration and operations	76	14	6	0	0	1	3	94	0	59
2020	Financial management	78	11	4	4	4	0	0	89	7	19
2020	Information management	68	32	0	0	0	0	0	100	0	10
2020	Information technology	56	35	0	3	0	0	6	97	3	29
2020	Project management	65	9	21	5	0	0	0	74	5	29
2020	Other services to the public	71	15	0	0	0	0	14	100	0	18
2020	None of the above	71	21	0	0	0	2	6	100	0	47
2019	Communications or public affairs	64	14	3	0	15	5	0	82	15	20
2019	Administration and operations	59	22	8	0	2	0	9	89	3	30
2019	Financial management	44	11	6	0	0	18	22	91	0	10
2019	Information technology	54	26	7	0	0	0	13	93	0	19
2019	Project management	74	0	0	0	0	0	26	100	0	17
2019	None of the above	79	9	6	0	0	0	6	94	0	26
2018	Communications or public affairs	73	4	8	0	0	0	15	90	0	14
2018	Science and technology	52	31	11	0	3	0	3	85	3	12
2018	Administration and operations	73	9	7	0	2	0	9	90	3	28
2018	Financial management	33	18	23	0	15	0	11	58	16	15
2018	Information technology	83	14	0	0	2	0	0	98	2	16
2018	Project management	84	5	0	0	0	0	11	100	0	21
2018	Other services to the public	66	6	0	0	0	3	25	100	0	12
2018	None of the above	64	27	3	0	0	0	5	96	0	32

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	83	9	9	0	0	0	0	91	0	10
2020	Communications or public affairs	84	6	3	3	2	0	3	92	5	34
2020	Science and technology	91	4	5	0	0	0	0	95	0	20
2020	Administration and operations	83	7	4	3	0	0	3	93	3	60
2020	Financial management	74	7	7	4	4	0	4	85	8	19
2020	Information management	60	21	10	0	10	0	0	81	10	10
2020	Information technology	42	17	17	3	15	0	6	63	19	29
2020	Project management	88	5	2	4	0	0	0	93	4	30
2020	Other services to the public	76	10	0	0	0	5	9	100	0	18
2020	None of the above	82	6	0	2	2	2	6	96	4	46
2019	Communications or public affairs	83	3	8	3	3	0	0	86	6	20
2019	Administration and operations	73	15	0	8	5	0	0	88	12	30
2019	Financial management	65	27	0	4	0	0	4	96	4	10
2019	Information technology	67	25	0	0	9	0	0	91	9	19
2019	Project management	69	11	4	0	0	0	17	96	0	18
2019	None of the above	75	7	0	6	3	9	0	90	10	26
2018	Communications or public affairs	81	0	0	0	4	0	15	95	5	14
2018	Science and technology	89	0	0	11	0	0	0	89	11	12
2018	Administration and operations	66	16	0	5	2	0	11	92	8	28
2018	Financial management	78	0	3	3	0	0	16	93	3	16
2018	Information technology	76	17	0	2	3	0	3	95	5	16
2018	Project management	87	3	6	0	0	0	5	94	0	21
2018	Other services to the public	59	12	0	0	12	3	12	85	15	12
2018	None of the above	69	12	12	2	5	0	0	81	7	32
2017	Client contact centre	55	27	18	0	0	0	0	82	0	11
2017	Science and technology	49	39	5	0	7	0	0	88	7	15
2017	Administration and operations	69	19	5	0	5	0	2	90	5	42
2017	Financial management	59	9	16	9	8	0	0	68	16	12
2017	Information management	56	36	0	0	9	0	0	91	9	11
2017	Information technology	64	11	7	7	4	0	7	81	12	27
2017	Project management	76	19	0	5	0	0	0	95	5	20
2017	Other services to the public	74	10	8	0	0	0	8	91	0	11
2017	None of the above	66	16	9	2	2	2	3	86	4	57

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	37	17	0	9	0	74	9	10
2020	Communications or public affairs	41	36	11	3	10	0	77	13	33
2020	Science and technology	38	39	19	0	4	0	77	4	20
2020	Administration and operations	58	19	16	6	1	0	77	7	60
2020	Financial management	36	46	4	7	7	0	82	15	19
2020	Information management	61	19	10	10	0	0	81	10	10
2020	Information technology	43	32	15	5	5	0	75	11	29
2020	Project management	76	12	7	2	2	0	88	4	30
2020	Other services to the public	57	34	0	5	0	5	95	5	18
2020	None of the above	63	28	4	2	4	0	91	5	46
2019	Communications or public affairs	68	9	11	9	3	0	77	12	20
2019	Administration and operations	67	17	14	2	0	0	84	2	30
2019	Financial management	24	55	18	4	0	0	78	4	10
2019	Information technology	48	25	16	2	9	0	73	11	19
2019	Project management	28	34	17	20	0	0	62	20	18
2019	None of the above	27	38	25	3	8	0	64	11	26
2018	Communications or public affairs	47	16	9	4	4	19	79	10	14
2018	Science and technology	60	14	19	0	7	0	74	7	12
2018	Administration and operations	51	20	22	7	0	0	71	7	28
2018	Financial management	43	16	10	10	0	21	74	13	16
2018	Information technology	33	40	13	9	2	3	75	12	16
2018	Project management	35	49	3	11	0	3	86	11	21
2018	Other services to the public	49	35	3	0	12	0	84	12	12
2018	None of the above	26	30	31	8	5	0	56	14	32
2017	Client contact centre	36	27	29	9	0	0	62	9	11
2017	Science and technology	62	18	12	0	7	0	80	7	15
2017	Administration and operations	47	29	12	7	5	0	76	12	42
2017	Financial management	34	25	9	26	8	0	58	33	12
2017	Information management	38	18	18	9	9	9	61	20	11
2017	Information technology	42	26	11	11	7	4	70	19	27
2017	Project management	59	5	11	10	10	5	67	21	20
2017	Other services to the public	44	36	10	10	0	0	80	10	11
2017	None of the above	47	27	18	7	2	0	73	9	57

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	18	9	0	9	0	83	9	10
2020	Communications or public affairs	59	30	8	2	0	0	89	2	34
2020	Science and technology	80	15	5	0	0	0	95	0	20
2020	Administration and operations	61	15	14	10	0	0	76	10	59
2020	Financial management	57	21	11	7	4	0	78	11	19
2020	Information management	31	10	19	21	10	10	45	34	10
2020	Information technology	69	14	3	6	9	0	83	15	29
2020	Project management	77	14	0	5	4	0	90	10	30
2020	Other services to the public	67	24	0	5	5	0	91	9	18
2020	None of the above	64	25	4	2	5	0	89	7	47
2019	Communications or public affairs	68	14	6	6	6	0	82	12	20
2019	Administration and operations	43	32	9	5	10	0	76	15	30
2019	Financial management	42	35	24	0	0	0	76	0	10
2019	Information technology	50	18	19	7	7	0	68	13	19
2019	Project management	53	23	7	0	0	17	92	0	18
2019	None of the above	38	24	10	14	12	2	64	27	26
2018	Communications or public affairs	69	4	4	0	4	19	90	5	14
2018	Science and technology	60	11	14	14	0	0	71	14	12
2018	Administration and operations	46	22	18	5	9	0	68	14	28
2018	Financial management	40	21	13	13	3	10	68	18	16
2018	Information technology	45	29	3	19	3	3	75	22	16
2018	Project management	54	26	14	3	0	3	83	3	21
2018	Other services to the public	72	12	12	3	0	0	84	3	12
2018	None of the above	40	23	15	10	12	0	63	22	32
2017	Client contact centre	18	27	46	9	0	0	45	9	11
2017	Science and technology	56	18	7	11	7	0	74	18	15
2017	Administration and operations	45	36	10	5	2	2	83	7	42
2017	Financial management	26	50	16	0	9	0	76	9	12
2017	Information management	47	27	9	0	9	9	80	10	11
2017	Information technology	49	22	11	4	7	7	77	12	27
2017	Project management	27	43	15	10	5	0	70	15	20
2017	Other services to the public	53	30	17	0	0	0	83	0	11
2017	None of the above	54	25	14	2	4	2	81	6	57

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	64	9	9	0	9	0	10	81	9	10
2020	Communications or public affairs	52	21	14	0	5	0	7	80	5	34
2020	Science and technology	52	0	5	0	4	0	38	85	7	20
2020	Administration and operations	53	13	11	5	0	0	19	81	6	60
2020	Financial management	32	23	4	7	4	0	30	79	16	19
2020	Information management	32	19	0	0	10	0	39	84	16	10
2020	Information technology	44	20	0	0	3	0	34	96	4	29
2020	Project management	66	17	2	0	2	0	12	95	2	30
2020	Other services to the public	67	14	0	0	0	0	19	100	0	18
2020	None of the above	52	15	2	0	0	0	31	97	0	47
2019	Communications or public affairs	44	9	21	3	0	0	23	69	4	20
2019	Administration and operations	57	7	5	2	0	0	29	90	3	29
2019	Financial management	24	6	18	0	4	0	49	57	7	10
2019	Information technology	59	36	0	3	0	0	2	97	3	19
2019	Project management	44	33	0	0	0	0	23	100	0	18
2019	None of the above	43	8	7	2	0	3	37	85	3	26
2018	Communications or public affairs	48	0	11	5	5	0	32	70	14	13
2018	Science and technology	50	0	22	0	0	0	28	70	0	11
2018	Administration and operations	34	26	9	0	0	0	31	88	0	28
2018	Financial management	36	8	21	6	0	0	29	63	9	16
2018	Information technology	35	17	3	0	0	9	36	95	0	16
2018	Project management	71	16	2	0	0	0	11	97	0	21
2018	Other services to the public	88	12	0	0	0	0	0	100	0	12
2018	None of the above	41	14	10	0	0	0	35	85	0	32
2017	Client contact centre	46	18	9	0	0	0	27	88	0	11
2017	Science and technology	55	18	5	0	0	0	21	93	0	15
2017	Administration and operations	44	16	2	5	5	0	27	83	14	41
2017	Financial management	34	0	16	17	8	0	26	45	33	12
2017	Information management	47	9	0	0	0	0	45	100	0	11
2017	Information technology	42	11	4	4	7	0	33	78	16	27
2017	Project management	53	16	5	6	0	0	20	86	7	19
2017	Other services to the public	37	17	10	0	0	0	36	85	0	11
2017	None of the above	59	12	6	2	0	0	22	90	2	57

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	74	0	17	9	0	0	0	74	9	10
2020	Communications or public affairs	64	20	16	0	0	0	0	84	0	35
2020	Science and technology	47	35	0	0	0	0	19	100	0	20
2020	Administration and operations	63	23	13	1	0	0	0	86	1	60
2020	Financial management	69	23	4	4	0	0	0	93	4	19
2020	Information management	50	21	10	0	0	0	19	88	0	10
2020	Information technology	60	24	0	5	0	0	11	94	6	29
2020	Project management	70	19	4	4	2	0	0	89	7	30
2020	Other services to the public	77	19	5	0	0	0	0	95	0	18
2020	None of the above	60	22	13	0	2	0	4	85	2	47
2019	Communications or public affairs	74	12	11	3	0	0	0	86	3	20
2019	Administration and operations	50	20	22	5	0	0	4	72	5	30
2019	Financial management	45	27	0	0	6	0	22	93	7	10
2019	Information technology	63	35	0	0	0	0	2	100	0	19
2019	Project management	59	9	29	0	0	0	4	70	0	18
2019	None of the above	52	28	8	2	0	0	11	89	2	27
2018	Communications or public affairs	77	0	4	0	0	0	19	95	0	14
2018	Science and technology	66	8	22	3	0	0	0	74	3	12
2018	Administration and operations	40	42	11	2	0	0	5	86	2	28
2018	Financial management	30	16	21	13	0	0	21	58	16	16
2018	Information technology	55	24	9	9	0	0	3	81	10	16
2018	Project management	57	40	0	3	0	0	0	97	3	20
2018	Other services to the public	74	3	10	12	0	0	0	78	12	12
2018	None of the above	52	8	12	14	0	0	14	70	16	32
2017	Client contact centre	27	46	9	9	0	9	0	80	10	11
2017	Science and technology	67	26	7	0	0	0	0	93	0	15
2017	Administration and operations	64	24	5	5	0	0	3	90	5	42
2017	Financial management	67	16	9	0	0	0	9	91	0	12
2017	Information management	64	18	0	0	0	9	9	100	0	11
2017	Information technology	64	11	7	0	4	0	14	87	4	27
2017	Project management	60	21	5	0	5	0	9	90	5	20
2017	Other services to the public	39	17	18	0	0	0	25	76	0	11
2017	None of the above	65	15	4	3	0	0	13	92	4	57

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	9	17	10	0	0	0	73	10	10
2020	Communications or public affairs	71	10	11	0	8	0	0	81	8	34
2020	Science and technology	46	34	11	10	0	0	0	80	10	19
2020	Administration and operations	47	19	21	8	3	0	1	67	11	60
2020	Financial management	45	28	20	4	0	0	4	76	4	19
2020	Information management	51	19	10	10	0	0	10	79	11	10
2020	Information technology	66	22	3	0	3	3	3	93	3	27
2020	Project management	62	15	10	2	10	0	0	78	13	30
2020	Other services to the public	65	15	10	5	5	0	0	80	10	17
2020	None of the above	66	17	11	4	2	0	0	83	6	47
2019	Communications or public affairs	55	21	11	3	11	0	0	76	14	20
2019	Administration and operations	54	27	10	2	0	2	4	87	3	30
2019	Financial management	58	24	0	0	0	0	18	100	0	10
2019	Information technology	69	25	7	0	0	0	0	93	0	19
2019	Project management	51	27	4	14	0	0	4	81	15	18
2019	None of the above	64	20	3	5	6	0	3	86	11	27
2018	Communications or public affairs	49	43	0	4	0	0	4	96	4	14
2018	Science and technology	55	22	0	19	0	0	3	80	20	12
2018	Administration and operations	66	11	18	2	0	0	2	79	2	28
2018	Financial management	36	21	13	0	21	0	10	63	23	16
2018	Information technology	52	40	3	5	0	0	0	93	5	16
2018	Project management	61	27	0	10	0	0	3	90	10	21
2018	Other services to the public	77	20	0	0	3	0	0	97	3	12
2018	None of the above	54	26	7	10	2	0	0	81	12	32
2017	Client contact centre	45	18	29	0	9	0	0	62	9	11
2017	Science and technology	74	18	7	0	0	0	0	93	0	15
2017	Administration and operations	55	23	15	0	7	0	0	78	7	42
2017	Financial management	58	25	9	9	0	0	0	83	9	12
2017	Information management	45	11	18	0	18	0	9	61	19	11
2017	Information technology	56	15	14	4	4	0	7	77	8	27
2017	Project management	59	10	16	10	0	0	5	73	10	20
2017	Other services to the public	43	20	18	10	0	0	10	69	11	11
2017	None of the above	45	31	11	7	2	1	3	80	9	57

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	36	17	0	0	0	83	0	10
2020	Communications or public affairs	37	33	23	5	0	2	72	5	35
2020	Science and technology	48	42	10	0	0	0	90	0	20
2020	Administration and operations	54	25	8	9	3	1	80	11	60
2020	Financial management	50	11	39	0	0	0	61	0	19
2020	Information management	60	10	31	0	0	0	69	0	10
2020	Information technology	46	28	14	6	0	5	79	6	29
2020	Project management	54	33	10	2	0	0	88	2	30
2020	Other services to the public	56	21	19	0	0	5	81	0	18
2020	None of the above	54	28	10	4	0	4	86	4	47
2019	Communications or public affairs	36	36	11	3	15	0	72	18	20
2019	Administration and operations	51	29	10	8	0	2	82	8	30
2019	Financial management	51	27	22	0	0	0	78	0	10
2019	Information technology	61	30	7	2	0	0	91	2	19
2019	Project management	60	16	4	17	0	4	79	17	18
2019	None of the above	79	11	8	2	0	0	90	2	27
2018	Communications or public affairs	56	16	23	4	0	0	73	4	14
2018	Science and technology	52	11	23	0	14	0	63	14	12
2018	Administration and operations	47	29	13	9	0	2	78	9	28
2018	Financial management	27	16	26	10	0	21	54	13	16
2018	Information technology	64	19	12	0	3	3	85	3	16
2018	Project management	34	55	8	3	0	0	89	3	21
2018	Other services to the public	63	12	25	0	0	0	75	0	12
2018	None of the above	37	30	28	2	2	2	69	3	32
2017	Client contact centre	27	27	29	9	9	0	53	18	11
2017	Science and technology	74	13	7	5	0	0	88	5	15
2017	Administration and operations	61	17	15	2	2	2	80	5	42
2017	Financial management	33	33	25	9	0	0	66	9	12
2017	Information management	47	18	36	0	0	0	64	0	11
2017	Information technology	45	27	14	7	0	7	77	8	27
2017	Project management	50	5	36	5	0	5	57	5	20
2017	Other services to the public	34	16	39	10	0	0	51	10	11
2017	None of the above	65	15	18	0	0	2	82	0	57

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	56	17	9	0	0	74	9	10
2020	Communications or public affairs	34	25	33	6	2	0	59	8	35
2020	Science and technology	14	32	39	5	0	10	51	6	20
2020	Administration and operations	21	37	32	7	3	0	58	10	60
2020	Financial management	23	57	4	12	4	0	80	16	19
2020	Information management	10	40	29	21	0	0	50	21	10
2020	Information technology	22	45	20	6	6	0	67	12	29
2020	Project management	15	38	39	8	0	0	53	8	29
2020	Other services to the public	0	61	33	5	0	0	61	5	18
2020	None of the above	12	39	45	4	0	0	51	4	46

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	27	55	0	9	0	37	9	10
2020	Communications or public affairs	11	10	47	24	7	0	21	32	34
2020	Science and technology	24	24	42	10	0	0	48	10	20
2020	Administration and operations	10	27	39	15	6	3	38	21	60
2020	Financial management	23	28	20	20	9	0	52	28	19
2020	Information management	10	0	69	11	10	0	10	21	10
2020	Information technology	5	46	36	3	9	0	52	12	29
2020	Project management	0	20	54	24	2	0	20	26	30
2020	Other services to the public	0	61	29	10	0	0	61	10	18
2020	None of the above	8	23	54	11	4	0	31	15	47
2019	Communications or public affairs	21	35	23	21	0	0	56	21	20
2019	Administration and operations	2	31	39	19	9	0	32	29	30
2019	Financial management	18	24	17	36	6	0	42	42	10
2019	Information technology	14	36	35	9	7	0	50	15	19
2019	Project management	4	9	66	10	11	0	12	21	18
2019	None of the above	2	26	34	25	14	0	28	38	27
2018	Communications or public affairs	12	28	44	15	0	0	40	15	14
2018	Science and technology	4	29	48	8	11	0	33	19	12
2018	Administration and operations	7	9	42	39	2	0	16	42	28
2018	Financial management	13	3	8	63	13	0	16	76	16
2018	Information technology	3	26	50	21	0	0	28	21	16
2018	Project management	16	33	21	21	10	0	48	31	21
2018	Other services to the public	10	20	55	16	0	0	30	16	12
2018	None of the above	2	17	45	33	3	0	19	36	32
2017	Client contact centre	0	18	36	46	0	0	18	46	11
2017	Science and technology	20	20	41	11	7	0	41	18	15
2017	Administration and operations	12	18	58	5	7	0	30	12	42
2017	Financial management	0	9	41	17	25	9	9	45	12
2017	Information management	0	20	54	18	9	0	20	27	11
2017	Information technology	12	29	38	22	0	0	40	22	27
2017	Project management	0	29	46	10	10	5	30	21	20
2017	Other services to the public	10	28	27	25	10	0	38	35	11
2017	None of the above	3	31	47	15	3	0	34	18	57

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	9	55	28	0	0	0	28	17	10
2020	Communications or public affairs	5	28	42	7	18	0	0	25	33	35
2020	Science and technology	0	9	39	24	28	0	0	52	9	20
2020	Administration and operations	11	22	39	22	3	3	0	26	34	59
2020	Financial management	11	17	16	39	16	0	0	55	28	19
2020	Information management	0	40	60	0	0	0	0	0	40	10
2020	Information technology	0	17	54	23	5	0	0	28	17	29
2020	Project management	2	30	58	10	0	0	0	10	32	29
2020	Other services to the public	0	19	54	16	11	0	0	27	19	18
2020	None of the above	6	16	53	21	4	0	0	25	22	47
2019	Communications or public affairs	18	14	15	39	15	0	0	54	31	20
2019	Administration and operations	12	37	33	11	7	0	0	18	49	30
2019	Financial management	24	36	13	4	24	0	0	27	59	10
2019	Information technology	2	30	45	19	4	0	0	24	32	19
2019	Project management	17	0	63	20	0	0	0	20	17	17
2019	None of the above	7	38	35	18	2	0	0	20	45	27
2018	Communications or public affairs	0	19	40	36	4	0	0	40	19	14
2018	Science and technology	11	0	59	29	0	0	0	29	11	12
2018	Administration and operations	22	9	56	9	5	0	0	14	31	28
2018	Financial management	24	41	13	8	13	0	0	22	65	15
2018	Information technology	0	31	19	29	21	0	0	50	31	16
2018	Project management	12	16	24	38	10	0	0	48	28	21
2018	Other services to the public	0	25	13	54	7	0	0	62	25	12
2018	None of the above	5	26	46	20	3	0	0	23	31	32
2017	Client contact centre	18	37	45	0	0	0	0	0	55	11
2017	Science and technology	7	13	46	27	6	0	0	33	20	15
2017	Administration and operations	5	10	42	36	7	0	0	43	15	41
2017	Financial management	9	42	33	17	0	0	0	17	50	12
2017	Information management	0	18	47	36	0	0	0	36	18	11
2017	Information technology	0	29	29	26	15	0	0	41	29	27
2017	Project management	5	21	50	25	0	0	0	25	26	20
2017	Other services to the public	0	25	45	30	0	0	0	30	25	11
2017	None of the above	7	15	43	21	12	0	2	34	23	57

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	62	9	0	0	0	0	91	0	10
2020	Communications or public affairs	26	47	10	16	0	2	0	74	16	35
2020	Science and technology	18	48	24	5	5	0	0	66	10	20
2020	Administration and operations	24	24	29	17	6	0	0	48	23	60
2020	Financial management	16	59	25	0	0	0	0	75	0	19
2020	Information management	21	39	11	0	10	19	0	74	12	10
2020	Information technology	38	37	11	6	5	3	0	77	12	29
2020	Project management	0	53	33	14	0	0	0	53	14	30
2020	Other services to the public	24	46	16	9	0	5	0	74	10	18
2020	None of the above	9	47	29	13	2	0	0	56	15	47
2019	Communications or public affairs	29	15	37	9	6	3	0	46	16	20
2019	Administration and operations	10	17	31	29	9	4	0	28	40	30
2019	Financial management	0	29	44	6	22	0	0	29	27	10
2019	Information technology	2	20	55	9	2	12	0	25	12	19
2019	Project management	4	25	40	12	20	0	0	28	32	18
2019	None of the above	2	45	21	10	20	3	0	48	30	27
2018	Communications or public affairs	13	31	32	4	0	19	0	55	5	14
2018	Science and technology	26	23	26	0	11	11	3	56	13	12
2018	Administration and operations	17	21	29	29	2	2	0	39	32	28
2018	Financial management	22	14	21	10	23	10	0	40	37	16
2018	Information technology	0	26	65	0	0	9	0	28	0	16
2018	Project management	0	49	21	11	18	0	0	49	29	21
2018	Other services to the public	0	39	35	13	12	0	0	39	26	12
2018	None of the above	9	23	53	7	2	7	0	34	9	32
2017	Client contact centre	0	19	39	12	29	0	0	19	41	10
2017	Science and technology	7	26	46	13	7	0	0	33	20	15
2017	Administration and operations	5	38	19	26	7	5	0	45	35	42
2017	Financial management	0	33	26	16	9	17	0	40	30	12
2017	Information management	11	62	0	9	18	0	0	73	27	11
2017	Information technology	4	23	31	20	11	11	0	31	35	26
2017	Project management	10	24	27	21	10	10	0	37	34	20
2017	Other services to the public	0	48	37	7	8	0	0	48	15	11
2017	None of the above	7	35	36	10	6	5	0	44	18	57

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	37	9	9	17	0	66	26	10
2020	Communications or public affairs	28	36	19	15	0	2	66	15	35
2020	Science and technology	24	37	29	5	5	0	61	10	20
2020	Administration and operations	25	24	22	11	15	3	51	27	59
2020	Financial management	45	47	9	0	0	0	91	0	19
2020	Information management	31	40	19	0	10	0	71	10	10
2020	Information technology	26	51	5	14	3	0	77	17	29
2020	Project management	13	47	15	20	2	3	62	23	30
2020	Other services to the public	25	52	9	14	0	0	77	14	18
2020	None of the above	17	30	30	18	4	2	48	22	47

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	27	10	9	0	9	80	9	10
2020	Communications or public affairs	30	43	8	17	2	0	73	20	35
2020	Science and technology	29	48	9	9	5	0	76	14	20
2020	Administration and operations	48	32	8	4	8	0	80	12	60
2020	Financial management	32	45	16	4	4	0	77	7	19
2020	Information management	11	29	10	11	29	10	45	45	10
2020	Information technology	40	33	17	5	3	3	75	8	29
2020	Project management	39	42	2	10	4	3	83	14	30
2020	Other services to the public	35	31	10	15	9	0	66	24	18
2020	None of the above	18	45	13	16	8	0	63	24	47

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	27	18	9	0	0	73	9	10
2020	Communications or public affairs	36	44	13	7	0	0	80	7	35
2020	Science and technology	38	43	9	4	5	0	81	9	20
2020	Administration and operations	57	30	7	4	3	0	87	7	59
2020	Financial management	32	41	20	0	4	4	76	4	19
2020	Information management	11	29	31	10	10	10	45	21	10
2020	Information technology	44	36	11	5	3	3	81	8	29
2020	Project management	42	41	12	3	2	0	84	5	30
2020	Other services to the public	45	20	10	5	0	20	82	6	18
2020	None of the above	39	37	14	6	0	4	79	6	46

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	28	9	26	9	0	0	57	34	10
2020	Communications or public affairs	23	36	23	15	2	0	0	59	17	35
2020	Science and technology	28	53	14	0	5	0	0	81	5	20
2020	Administration and operations	27	27	27	14	5	0	0	54	19	60
2020	Financial management	21	39	32	4	4	0	0	61	7	19
2020	Information management	10	21	49	11	10	0	0	31	21	10
2020	Information technology	17	59	13	5	6	0	0	76	11	29
2020	Project management	5	62	21	10	2	0	0	68	12	30
2020	Other services to the public	31	50	10	5	5	0	0	81	9	18
2020	None of the above	11	47	17	19	6	0	0	58	25	47
2019	Communications or public affairs	29	27	15	23	3	3	0	58	27	20
2019	Administration and operations	5	17	16	38	23	0	0	22	62	30
2019	Financial management	0	15	0	44	42	0	0	15	85	10
2019	Information technology	0	36	38	22	2	2	0	37	25	19
2019	Project management	9	17	27	36	11	0	0	26	47	18
2019	None of the above	8	21	14	26	26	6	0	31	54	27
2018	Communications or public affairs	17	71	12	0	0	0	0	88	0	14
2018	Science and technology	11	49	29	11	0	0	0	60	11	12
2018	Administration and operations	11	22	22	36	9	0	0	33	45	28
2018	Financial management	8	35	10	10	26	10	0	48	41	16
2018	Information technology	0	36	24	31	0	9	0	39	34	16
2018	Project management	6	55	10	11	18	0	0	60	29	21
2018	Other services to the public	13	20	52	3	12	0	0	33	16	12
2018	None of the above	7	28	34	15	9	7	0	37	26	32
2017	Client contact centre	0	27	18	9	38	9	0	29	51	11
2017	Science and technology	7	33	46	6	7	0	0	41	13	15
2017	Administration and operations	10	45	16	19	5	5	0	57	25	42
2017	Financial management	16	26	0	41	17	0	0	42	58	12
2017	Information management	11	44	27	9	9	0	0	55	18	11
2017	Information technology	15	33	30	18	4	0	0	48	22	27
2017	Project management	15	29	20	30	6	0	0	44	36	20
2017	Other services to the public	17	45	20	8	10	0	0	62	18	11
2017	None of the above	13	32	20	24	11	0	2	45	35	57

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	44	0	0	100	0	10
2020	Communications or public affairs	58	31	5	6	89	6	35
2020	Science and technology	37	53	0	9	91	9	20
2020	Administration and operations	55	25	4	16	80	16	60
2020	Financial management	64	36	0	0	100	0	19
2020	Information management	39	61	0	0	100	0	10
2020	Information technology	37	55	5	3	92	3	29
2020	Project management	34	53	13	0	87	0	30
2020	Other services to the public	66	25	5	5	91	5	18
2020	None of the above	49	45	4	2	94	2	47

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	34	10	0	0	0	90	0	10
2020	Communications or public affairs	67	21	3	8	0	0	89	8	34
2020	Science and technology	37	58	0	4	0	0	96	4	20
2020	Administration and operations	51	39	1	6	3	0	89	9	60
2020	Financial management	67	30	4	0	0	0	96	0	18
2020	Information management	60	31	10	0	0	0	90	0	10
2020	Information technology	37	49	9	6	0	0	85	6	29
2020	Project management	40	46	13	0	0	0	87	0	28
2020	Other services to the public	55	31	5	5	0	5	90	5	18
2020	None of the above	49	39	6	6	0	0	88	6	47

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	44	0	0	0	0	100	0	10
2020	Communications or public affairs	53	29	10	5	0	2	84	5	35
2020	Science and technology	33	58	9	0	0	0	91	0	20
2020	Administration and operations	51	29	6	11	4	0	80	15	60
2020	Financial management	64	32	4	0	0	0	96	0	19
2020	Information management	50	40	0	0	0	10	100	0	10
2020	Information technology	34	46	17	0	3	0	80	3	29
2020	Project management	42	40	13	5	0	0	82	5	30
2020	Other services to the public	46	29	25	0	0	0	75	0	18
2020	None of the above	38	45	10	7	0	0	83	7	47

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	64	36	0	0	0	0	0	100	0	10
2020	Communications or public affairs	58	29	10	3	0	0	0	87	3	35
2020	Science and technology	37	58	5	0	0	0	0	95	0	20
2020	Administration and operations	54	28	3	8	3	0	4	86	12	60
2020	Financial management	66	27	0	4	0	0	4	96	4	19
2020	Information management	60	29	11	0	0	0	0	89	0	10
2020	Information technology	37	49	8	0	0	0	6	91	0	29
2020	Project management	57	36	5	2	0	0	0	93	2	30
2020	Other services to the public	51	30	9	0	0	5	5	90	0	18
2020	None of the above	51	35	8	0	0	2	4	92	0	47

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	83	17	0	0	0	100	0	10
2020	Communications or public affairs	80	20	0	0	0	100	0	35
2020	Science and technology	57	43	0	0	0	100	0	20
2020	Administration and operations	78	15	3	3	1	94	3	60
2020	Financial management	85	15	0	0	0	100	0	19
2020	Information management	89	11	0	0	0	100	0	10
2020	Information technology	60	37	0	3	0	97	3	29
2020	Project management	88	12	0	0	0	100	0	30
2020	Other services to the public	90	10	0	0	0	100	0	18
2020	None of the above	84	14	0	0	2	100	0	47

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	62	0	0	0	0	100	0	10
2020	Communications or public affairs	48	45	2	5	0	0	93	5	35
2020	Science and technology	22	62	11	5	0	0	84	5	17
2020	Administration and operations	45	30	10	9	6	0	75	15	58
2020	Financial management	43	48	9	0	0	0	91	0	19
2020	Information management	31	60	0	0	10	0	90	10	10
2020	Information technology	44	41	9	3	0	3	88	3	29
2020	Project management	36	29	26	10	0	0	65	10	30
2020	Other services to the public	53	32	10	5	0	0	85	5	17
2020	None of the above	27	53	13	6	0	2	81	6	47

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	27	9	9	0	0	83	9	10
2020	Communications or public affairs	54	36	2	5	0	2	93	5	35
2020	Science and technology	42	39	9	9	0	0	81	9	20
2020	Administration and operations	54	32	3	9	3	0	85	12	58
2020	Financial management	41	47	9	0	0	4	91	0	19
2020	Information management	21	39	10	21	10	0	60	31	10
2020	Information technology	38	42	12	5	0	3	83	5	28
2020	Project management	54	34	3	10	0	0	88	10	30
2020	Other services to the public	58	16	6	15	5	0	75	19	17
2020	None of the above	52	36	4	4	0	4	92	4	47

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	64	36	0	0	0	0	100	0	10
2020	Communications or public affairs	66	26	3	6	0	0	91	6	35
2020	Science and technology	47	38	9	5	0	0	86	5	20
2020	Administration and operations	53	21	12	8	3	3	77	11	58
2020	Financial management	61	27	12	0	0	0	88	0	19
2020	Information management	40	50	0	0	10	0	90	10	10
2020	Information technology	37	42	18	3	0	0	79	3	29
2020	Project management	54	46	0	0	0	0	100	0	30
2020	Other services to the public	63	27	5	5	0	0	90	5	17
2020	None of the above	56	38	6	0	0	0	94	0	47

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	4	30	49	18	0	0	0	34	18	16

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	91	9	16

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	14	5	18	53	9	0	0	19	62	15

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	10
2020	Communications or public affairs	0	100	35
2020	Science and technology	0	100	20
2020	Administration and operations	13	87	59
2020	Financial management	7	93	19
2020	Information management	19	81	10
2020	Information technology	8	92	29
2020	Project management	0	100	30
2020	Other services to the public	14	86	18
2020	None of the above	13	87	45

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	10
2020	Communications or public affairs	10	90	35
2020	Science and technology	5	95	20
2020	Administration and operations	7	93	60
2020	Financial management	16	84	19
2020	Information management	10	90	10
2020	Information technology	16	84	29
2020	Project management	7	93	30
2020	Other services to the public	14	86	18
2020	None of the above	8	92	46
2019	Communications or public affairs	3	97	20
2019	Administration and operations	20	80	30
2019	Financial management	0	100	10
2019	Information technology	15	85	19
2019	Project management	4	96	18
2019	None of the above	4	96	27
2017	None of the above	9	91	57

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	46	10	0	0	0	17	88	0	10
2020	Communications or public affairs	48	45	5	0	0	0	2	95	0	35
2020	Science and technology	28	62	0	5	5	0	0	90	10	20
2020	Administration and operations	46	42	5	5	0	0	1	90	5	60
2020	Financial management	46	43	4	0	4	0	4	92	4	19
2020	Information management	10	51	19	10	10	0	0	61	19	10
2020	Information technology	40	37	15	0	0	0	9	84	0	29
2020	Project management	37	41	13	5	0	3	2	82	5	30
2020	Other services to the public	51	23	10	0	0	16	0	88	0	18
2020	None of the above	42	49	0	0	0	5	4	100	0	47

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	28	17	34	66	10
2020	Communications or public affairs	17	50	32	74	26	35
2020	Science and technology	19	53	28	74	26	20
2020	Administration and operations	23	57	21	71	29	60
2020	Financial management	4	66	30	95	5	19
2020	Information management	11	31	58	73	27	10
2020	Information technology	8	70	22	90	10	29
2020	Project management	9	48	43	85	15	30
2020	Other services to the public	24	71	5	75	25	18
2020	None of the above	12	65	23	85	15	47

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	30	70	12

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	30	11	6	27	26	0	0	42	53	12

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	19	6	11	27	30	0	7	27	61	12

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	9	10	0	0	9	0	89	0	10
2020	Communications or public affairs	67	11	0	0	0	0	22	100	0	35
2020	Science and technology	62	4	4	0	0	5	25	94	0	20
2020	Administration and operations	66	5	3	4	0	4	18	91	6	60
2020	Financial management	47	12	17	4	0	0	20	74	5	19
2020	Information management	40	11	19	0	0	19	10	73	0	10
2020	Information technology	42	17	3	3	0	3	33	91	4	29
2020	Project management	54	10	10	0	0	0	25	86	0	30
2020	Other services to the public	71	10	0	0	0	5	15	100	0	18
2020	None of the above	51	12	2	0	0	2	33	97	0	47
2019	Communications or public affairs	66	11	0	0	0	0	24	100	0	20
2019	Administration and operations	62	12	10	0	0	5	11	88	0	30
2019	Financial management	54	6	0	0	4	0	37	94	6	10
2019	Information technology	41	14	2	0	0	0	43	96	0	19
2019	Project management	73	4	0	0	0	4	20	100	0	18
2019	None of the above	65	12	11	5	0	3	5	83	5	27
2018	Communications or public affairs	66	13	0	0	0	4	17	100	0	14
2018	Science and technology	74	15	0	0	8	0	3	92	8	12
2018	Administration and operations	95	2	0	0	0	0	2	100	0	28
2018	Financial management	74	0	3	0	10	0	13	85	12	16
2018	Information technology	52	5	19	3	0	0	21	73	3	16
2018	Project management	67	0	0	0	11	0	22	86	14	21
2018	Other services to the public	84	12	0	0	3	0	0	97	3	12
2018	None of the above	79	8	2	0	0	0	11	98	0	32

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for National Film Board of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making