2020 Public Service Employee Survey Results for Parks Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - Student

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 39 47 3 11 0 0 0 86 11 36

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 92 6 0 0 3 0 0 97 3 36
2017 Student 85 10 1 2 0 0 1 97 2 476
2014 Student 86 9 3 0 1 0 0 96 1 268

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 33 3 8 3 0 3 86 11 36
2019 Student 60 28 5 6 2 0 0 88 7 654
2017 Student 67 26 3 4 0 0 0 93 4 476
2014 Student 63 21 4 9 3 0 0 84 12 267

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 39 6 6 0 0 3 89 6 36
2019 Student 51 34 5 7 2 0 0 85 9 655
2018 Student 49 39 5 6 2 0 0 88 7 496
2017 Student 52 35 7 5 1 0 0 87 6 476
2014 Student 38 41 4 15 2 0 0 79 17 268

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 72 14 3 11 0 0 0 86 11 36
2019 Student 65 25 4 5 1 0 0 91 6 650
2017 Student 68 27 2 1 0 0 0 96 2 475
2014 Student 59 34 4 3 0 0 0 93 4 268

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 72 17 6 6 0 0 0 89 6 36
2019 Student 57 26 8 4 2 1 1 85 7 654
2018 Student 48 30 13 5 2 1 1 79 8 493
2017 Student 54 29 9 4 1 1 1 85 6 475
2014 Student 44 27 14 7 0 0 7 76 8 268

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 25 3 11 3 0 0 83 14 36
2019 Student 50 35 7 6 2 0 0 84 9 654
2018 Student 44 38 10 6 2 0 0 82 8 492
2017 Student 53 38 6 3 1 0 0 90 4 476
2014 Student 46 42 9 1 1 0 0 88 2 268

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 36 3 6 0 0 0 92 6 36
2019 Student 49 35 8 5 3 0 0 84 8 654
2018 Student 41 36 12 8 4 0 0 77 11 495
2017 Student 53 32 9 5 2 0 0 84 7 476
2014 Student 45 35 6 11 3 0 0 81 14 268

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 33 47 8 8 3 0 0 81 11 36
2019 Student 47 38 7 6 2 0 0 85 8 650
2018 Student 38 40 11 8 2 0 0 78 11 494
2017 Student 44 42 7 6 2 0 0 85 8 476

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 39 11 3 3 0 0 83 6 36
2019 Student 58 28 6 5 3 1 0 86 8 653
2018 Student 50 37 7 3 2 0 0 87 6 495
2017 Student 56 34 5 3 2 0 0 90 5 474
2014 Student 46 32 11 7 0 3 0 81 8 268

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 31 6 8 0 0 0 86 8 36
2019 Student 51 30 8 6 3 0 0 82 10 653
2018 Student 41 40 9 8 3 0 0 80 10 496
2017 Student 52 34 9 4 1 0 0 86 5 476

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 61 25 6 6 3 0 0 86 8 36
2019 Student 61 25 9 4 2 0 0 86 5 653
2018 Student 52 36 9 2 1 0 0 88 3 492
2017 Student 60 31 7 1 0 0 0 91 1 473
2014 Student 59 35 6 0 0 0 0 93 1 267

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 31 6 8 3 0 0 83 11 36
2019 Student 40 36 9 9 5 0 0 77 15 654
2018 Student 35 35 14 11 5 0 0 70 16 494
2017 Student 41 39 10 7 2 0 1 80 9 472
2014 Student 29 43 14 4 8 2 0 74 13 267

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 25 8 8 0 0 0 83 8 36
2019 Student 49 30 10 6 4 0 0 79 10 653
2018 Student 44 34 11 6 5 0 0 78 11 491
2017 Student 53 32 9 5 1 0 0 85 6 473
2014 Student 41 39 11 8 1 0 0 80 10 268

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 33 8 0 3 3 0 89 3 36
2019 Student 52 35 7 4 1 1 0 88 5 654
2018 Student 43 38 12 4 2 1 0 82 6 495
2017 Student 53 36 6 3 1 1 0 90 4 473
2014 Student 40 42 15 2 0 0 2 83 2 267

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 22 8 3 3 0 0 86 6 36
2019 Student 62 26 6 4 1 0 0 89 5 656
2018 Student 55 32 8 4 1 0 0 87 6 495
2017 Student 64 28 5 2 1 0 0 92 4 473
2014 Student 54 34 9 3 0 0 0 88 3 268

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 63 26 11 0 0 0 0 89 0 35
2019 Student 65 24 7 1 1 0 1 91 2 653
2018 Student 70 22 5 2 0 0 1 93 2 499
2017 Student 64 30 5 1 0 0 0 94 1 476
2014 Student 63 25 8 2 2 0 0 88 4 268

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 3 8 31 33 25 0 0 58 11 36
2019 Student 4 12 22 28 30 1 3 60 17 651
2018 Student 5 14 23 31 24 2 1 57 19 495
2017 Student 3 11 30 25 24 2 4 53 15 474
2014 Student 10 15 32 28 10 4 1 40 26 266

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 8 11 33 36 6 6 78 9 36
2019 Student 3 8 18 26 39 4 2 70 12 651
2018 Student 5 10 16 29 34 3 2 67 16 493
2017 Student 2 8 18 22 41 5 5 70 11 473
2014 Student 7 6 28 27 24 4 3 55 14 267

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 6 19 28 19 22 0 6 44 26 36
2019 Student 7 13 18 18 33 6 5 56 23 647
2018 Student 9 16 19 18 30 6 3 52 27 495
2017 Student 6 16 19 19 27 6 6 53 25 475
2014 Student 13 17 25 19 15 3 9 38 34 266

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 3 11 25 61 0 0 86 3 36
2019 Student 2 3 8 25 54 2 6 87 5 646
2018 Student 2 3 12 30 46 3 5 82 5 493
2017 Student 1 3 8 28 49 2 9 87 4 474
2014 Student 2 3 10 29 50 1 5 85 5 267

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 11 8 25 53 0 3 80 11 36
2019 Student 4 7 15 24 43 2 4 72 12 649
2018 Student 6 8 20 25 33 4 4 63 15 490
2017 Student 2 5 17 23 41 5 7 73 8 474
2014 Student 13 9 19 21 29 3 6 55 24 267

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 3 3 19 25 39 8 3 72 6 36
2019 Student 3 5 10 18 48 9 7 78 10 647
2018 Student 3 7 12 20 43 9 7 74 12 490
2017 Student 2 5 10 16 45 10 11 78 9 472
2014 Student 3 10 16 23 31 7 10 66 15 266

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 3 17 28 22 19 8 3 47 22 36
2019 Student 6 9 16 20 38 5 6 65 17 644
2018 Student 5 12 19 20 34 6 5 60 19 494
2017 Student 5 9 22 16 35 7 8 59 16 471
2014 Student 6 16 24 18 25 6 6 48 24 266

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 8 0 36 28 28 0 0 56 8 36
2019 Student 9 17 30 21 19 1 2 41 27 648
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 43 29 11 6 0 3 9 81 6 35
2019 Student 41 28 10 7 5 4 5 76 13 651
2018 Student 30 29 18 11 4 6 3 65 16 498
2017 Student 34 31 13 8 3 5 6 73 13 476
2014 Student 36 23 16 8 5 3 9 67 15 268

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 14 11 3 0 0 3 85 3 35
2019 Student 57 24 7 8 4 0 1 82 12 654
2018 Student 49 28 8 11 3 0 0 77 15 498
2017 Student 54 28 7 7 3 0 0 83 10 476
2014 Student 45 24 10 17 4 0 0 69 21 268

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 26 6 0 0 0 0 94 0 35
2019 Student 58 29 4 6 2 0 1 88 8 655
2018 Student 50 32 9 7 2 0 0 82 9 497
2017 Student 56 34 4 4 2 0 0 90 6 475
2014 Student 45 40 10 4 0 0 0 85 4 269

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 26 6 3 0 0 0 91 3 34
2019 Student 55 30 7 6 2 1 0 85 8 654
2018 Student 45 35 12 5 3 0 0 80 7 499

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 63 26 0 3 0 3 6 97 3 35
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 19 11 8 0 3 6 79 9 36
2019 Student 46 24 13 6 2 1 8 77 9 652

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 33 0 14 0 0 0 86 14 36
2019 Student 51 28 9 7 3 0 0 80 10 653
2018 Student 50 31 7 7 4 1 0 83 11 499
2017 Student 50 31 7 8 4 1 0 82 11 476
2014 Student 57 25 7 7 3 0 0 83 10 269

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 78 19 3 0 0 0 0 97 0 36

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 17 6 11 0 0 3 83 11 36
2019 Student 61 25 6 4 2 1 0 88 6 651
2018 Student 56 26 9 5 3 1 1 83 8 498
2017 Student 58 27 6 6 1 0 1 86 7 476
2014 Student 55 28 9 6 1 1 0 84 7 269

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 31 69 36

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 61 19 3 3 0 6 8 94 3 36

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 75 14 6 6 0 0 0 89 6 36
2019 Student 65 22 6 6 2 0 0 86 8 652
2018 Student 59 23 9 5 3 0 0 82 9 498
2017 Student 64 20 7 5 3 0 0 84 9 474
2014 Student 60 22 12 3 3 0 0 82 6 267
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 67 19 0 0 3 11 0 97 3 36
2019 Student 54 25 7 5 2 6 1 85 7 652
2018 Student 50 27 9 6 2 5 0 82 9 496
2017 Student 57 25 5 3 1 8 1 89 5 475
2014 Student 44 34 6 7 4 2 2 82 12 268

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 25 0 0 3 8 0 97 3 36
2019 Student 55 22 8 6 3 4 1 82 10 653
2018 Student 49 28 9 7 3 3 0 80 10 495
2017 Student 55 27 7 6 2 3 1 85 8 473
2014 Student 40 31 15 2 7 5 0 75 9 268

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 36 42 3 3 3 14 0 90 6 36
2019 Student 42 25 10 10 4 8 1 74 15 651
2018 Student 34 31 15 10 5 5 0 69 16 495
2017 Student 41 29 10 7 3 9 1 78 11 473
2014 Student 22 40 14 9 5 7 2 69 16 267

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 42 3 0 3 8 0 94 3 36
2019 Student 36 28 10 13 6 5 1 69 20 652
2018 Student 33 31 14 12 6 4 0 67 19 493
2017 Student 41 30 9 10 4 6 1 76 15 473
2014 Student 22 41 10 17 4 6 0 67 22 267

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 11 17 0 6 14 6 72 7 36
2019 Student 35 15 11 10 7 18 4 64 22 653
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 33 6 0 0 8 0 94 0 36
2019 Student 50 36 9 3 1 1 0 87 5 654
2018 Student 43 39 9 6 2 1 0 83 8 497
2017 Student 53 36 7 3 0 0 0 90 3 474
2014 Student 39 39 10 9 1 3 0 80 10 268

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 39 3 3 0 6 0 94 3 36
2019 Student 37 33 11 11 3 5 0 74 15 648

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 25 6 6 6 11 0 81 13 36
2019 Student 47 28 10 7 3 3 1 79 11 652
2018 Student 43 31 12 7 4 2 1 76 11 496
2017 Student 43 32 11 6 2 4 2 80 9 474
2014 Student 31 41 8 7 5 3 4 78 13 267

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 42 3 0 0 8 0 97 0 36
2019 Student 52 31 11 3 2 1 0 84 5 653
2018 Student 45 34 13 6 1 1 0 80 7 495

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 11 14 3 0 14 0 81 3 36
2019 Student 45 23 11 9 5 5 2 73 15 654
2018 Student 37 30 16 6 4 7 1 73 10 497
2017 Student 37 25 9 10 4 10 5 73 16 473
2014 Student 24 30 18 9 6 9 5 62 17 268

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 28 0 14 3 8 0 82 18 36
2019 Student 46 27 12 5 2 6 2 79 8 652
2018 Student 43 30 13 6 3 4 0 76 10 497
2017 Student 48 27 10 5 1 7 2 83 6 473
2014 Student 34 31 7 6 3 12 8 81 10 268

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 22 8 11 8 0 6 71 21 36
2019 Student 32 30 12 8 5 6 7 71 15 654
2018 Student 30 30 12 11 7 4 6 67 20 497
2017 Student 33 24 12 9 3 7 11 71 15 475
2014 Student 22 24 8 9 7 5 25 66 22 268

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 36 3 11 0 3 0 86 11 36
2019 Student 56 24 8 2 1 1 8 88 3 651

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 28 14 6 3 6 0 76 9 36
2019 Student 59 17 10 4 2 1 7 83 7 652

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 78 11 6 0 0 6 0 94 0 36
2019 Student 83 7 2 0 0 1 6 97 0 652

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 78 8 3 0 3 6 3 94 3 36
2019 Student 78 8 2 1 1 1 8 95 2 650

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 42 39 8 3 0 8 0 88 3 36
2019 Student 30 38 15 9 3 4 0 72 13 655
2018 Student 32 40 14 8 3 2 0 74 12 498
2017 Student 38 35 14 6 2 4 1 76 9 476

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 11 3 3 0 6 0 94 3 35
2019 Student 56 30 6 5 2 1 0 87 6 656
2018 Student 53 34 6 4 1 1 1 88 6 494
2017 Student 62 27 5 3 1 2 0 91 4 473
2014 Student 52 35 5 7 0 1 0 88 7 267

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 14 8 6 0 14 0 84 6 36
2019 Student 52 29 10 4 1 3 1 84 6 656
2018 Student 50 30 10 5 2 3 0 82 7 497
2017 Student 53 28 9 3 1 5 1 86 4 474
2014 Student 49 26 9 3 4 8 0 82 8 269

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 19 6 8 3 17 3 79 14 36

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 61 28 0 0 3 0 8 97 3 36

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 74 20 6 0 0 0 0 94 0 35
2019 Student 73 21 3 2 1 1 0 95 3 656
2018 Student 68 25 3 2 1 0 0 94 3 495
2017 Student 73 21 4 1 0 1 0 95 1 476
2014 Student 66 24 9 0 0 0 0 91 1 265

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 22 8 0 0 0 0 92 0 36
2019 Student 67 21 7 3 2 0 0 88 5 654
2018 Student 63 24 9 2 2 0 0 87 4 496
2017 Student 69 21 7 3 1 1 0 90 3 475
2014 Student 60 26 9 2 1 2 0 88 3 267

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 22 8 0 0 0 0 92 0 36
2019 Student 64 23 6 4 2 1 0 87 6 654
2018 Student 59 26 9 3 2 0 0 85 6 496
2017 Student 65 24 7 2 1 1 0 90 3 475
2014 Student 53 29 8 7 3 0 0 83 10 269

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 25 17 0 0 6 0 82 0 36
2019 Student 43 23 14 7 5 6 1 72 12 656
2018 Student 39 22 20 9 4 5 2 65 14 497
2017 Student 46 22 15 5 3 6 2 74 9 476
2014 Student 42 20 14 11 4 8 1 68 16 268
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Student 50 19 31 36
2019 Student 57 11 32 654
2018 Student 58 13 30 481
2017 Student 51 14 35 473
2014 Student 54 14 32 266

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Student 0 5 4 2 87 2 369
2018 Student 0 5 2 4 88 1 286
2017 Student 0 2 1 3 93 1 241
2014 Student 0 14 11 16 9999 59 128
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 10 90 653

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 66

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 66

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 66

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 11 89 66

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 58

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 39 17 6 3 3 25 8 83 8 36
2019 Student 31 16 10 6 4 21 12 70 15 653
2018 Student 28 19 12 4 3 22 12 70 12 496
2017 Student 30 16 8 3 2 24 17 77 9 475
2014 Student 25 18 11 5 3 22 17 70 12 266

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 14 14 3 0 11 3 81 3 36
2019 Student 51 22 10 5 2 8 2 82 8 651
2018 Student 44 26 13 3 2 11 2 79 6 495
2017 Student 49 24 9 3 1 11 2 84 5 473
2014 Student 39 25 9 7 1 15 5 79 9 268
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 6 94 655

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 36

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 36

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 17 83 35

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 35

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 36

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 14 86 36

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 0 100 36

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 31 17 6 0 3 31 14 85 5 36
2019 Student 36 13 10 2 2 25 13 78 6 650
2018 Student 32 18 12 2 1 24 10 77 5 489
2017 Student 31 13 10 2 1 27 16 78 5 475
2014 Student 33 19 9 1 0 22 16 83 2 267

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 17 6 3 0 17 3 90 3 36
2019 Student 54 22 9 2 2 10 3 86 4 652
2018 Student 48 23 11 3 1 12 2 83 4 490
2017 Student 51 19 11 1 1 12 6 85 2 475
2014 Student 47 19 9 3 0 15 7 85 3 267
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 31 19 3 0 0 0 78 3 36

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 22 31 28 11 8 0 0 53 19 36
2019 Student 26 27 22 12 12 0 0 53 24 654
2018 Student 22 26 26 14 12 0 0 48 26 494
2017 Student 18 30 26 13 12 0 1 48 26 476

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 33 17 6 0 0 0 78 6 36
2019 Student 51 30 13 4 2 0 0 81 5 656
2018 Student 48 28 15 6 3 0 0 76 9 496
2017 Student 45 32 17 4 1 0 1 78 5 476

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 67 22 8 3 0 0 0 89 3 36
2019 Student 72 17 5 2 1 0 2 92 3 653
2018 Student 64 20 8 3 2 0 3 87 5 492
2017 Student 66 20 8 3 1 0 3 88 4 475

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 56 25 17 0 3 0 0 81 3 36
2019 Student 46 23 15 8 6 0 1 70 15 653
2018 Student 43 23 16 9 8 0 1 67 16 498
2017 Student 48 26 15 7 3 0 1 75 10 476

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 14 6 0 0 0 0 94 0 36
2019 Student 69 18 7 3 1 0 2 89 4 655
2018 Student 63 21 10 2 2 0 2 86 4 494
2017 Student 60 22 9 3 1 0 4 86 4 475

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 39 33 22 3 3 0 0 72 6 36
2019 Student 42 29 19 7 3 0 0 71 11 655
2018 Student 42 28 19 5 5 1 0 70 10 494
2017 Student 39 29 20 8 3 0 0 69 11 475

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 19 3 3 0 3 14 93 3 36

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 17 17 9 0 3 0 74 9 35
2019 Student 50 26 13 7 4 1 0 76 11 652
2018 Student 47 27 16 6 3 1 1 75 9 497
2017 Student 51 28 13 5 2 0 1 80 7 475

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 36 14 0 3 3 0 83 3 36
2019 Student 56 24 11 5 3 1 1 81 8 655
2018 Student 51 25 13 6 3 1 2 78 9 497
2017 Student 52 29 11 4 3 1 1 83 7 474

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 26 14 3 3 0 0 80 6 35
2019 Student 52 25 12 6 4 0 1 78 9 654
2018 Student 40 27 19 7 5 1 1 68 12 497
2017 Student 44 29 16 7 3 0 0 74 10 475

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 67 22 11 0 0 0 0 89 0 36
2019 Student 61 20 10 5 3 0 0 82 8 654

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 31 17 28 17 8 0 0 47 25 36

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 25 22 3 0 0 0 75 3 36
2019 Student 59 25 8 4 2 0 0 85 6 653
2018 Student 51 28 13 5 1 1 1 80 6 497
2017 Student 51 29 14 3 2 0 1 81 5 475

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 67 17 14 0 3 0 0 83 3 36
2019 Student 60 22 10 4 3 0 0 83 7 653
2018 Student 60 20 12 4 3 0 1 80 8 497
2017 Student 66 24 8 1 1 0 1 90 2 474

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 22 8 14 3 0 0 75 17 36

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 86 8 3 0 3 0 0 94 3 36
2019 Student 83 9 2 1 2 0 2 95 3 652
2018 Student 80 10 2 1 1 3 2 95 3 497

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 89 8 0 3 0 0 0 97 3 36
2019 Student 81 10 4 2 2 0 1 92 4 656
2018 Student 77 13 4 2 2 1 2 91 5 496
2017 Student 86 7 3 1 1 0 1 94 3 475

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 17 3 3 0 0 0 94 3 35
2019 Student 66 19 9 2 3 0 0 85 5 654
2018 Student 56 25 11 5 2 0 1 81 8 493
2017 Student 58 24 13 3 1 0 1 83 4 476

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 83 14 0 3 0 0 0 97 3 36
2019 Student 72 14 7 2 3 0 0 87 6 652
2018 Student 65 18 9 4 3 0 0 84 7 491
2017 Student 72 16 6 3 2 0 1 89 5 474

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 3 0 0 0 0 17 100 0 36
2019 Student 79 2 2 0 0 0 17 98 0 648
2018 Student 67 2 1 0 1 0 28 97 1 490
2017 Student 73 3 0 1 1 0 22 97 2 475

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 31 3 0 3 0 0 94 3 36
2019 Student 62 21 9 3 3 0 1 84 6 653
2018 Student 52 27 11 5 2 0 3 81 8 494
2017 Student 57 26 11 2 1 0 4 86 3 472

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 42 19 11 14 14 0 0 61 28 36
2019 Student 70 12 7 4 4 1 4 85 8 655
2018 Student 62 15 7 4 7 1 4 81 12 494
2017 Student 60 16 10 4 4 0 6 81 9 476

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 44 33 14 8 0 0 0 78 8 36
2019 Student 57 25 12 3 2 0 1 83 5 655
2018 Student 54 25 12 3 3 1 1 81 7 495
2017 Student 52 28 12 5 2 0 1 82 7 474

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 25 53 8 14 0 0 0 78 14 36

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 28 44 25 3 0 0 0 72 3 36
2019 Student 31 44 19 4 2 0 0 75 5 656
2018 Student 29 43 21 5 1 0 0 72 6 497
2017 Student 23 47 25 3 1 0 0 70 4 476

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 3 8 33 33 22 0 0 56 11 36
2019 Student 8 14 27 30 21 0 0 50 22 655
2018 Student 8 12 32 30 18 0 0 48 19 498
2017 Student 5 12 34 28 19 1 1 48 17 475

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 36 42 8 8 0 6 0 82 9 36
2019 Student 26 30 19 15 6 4 0 59 22 654
2018 Student 22 31 18 15 9 6 1 56 25 500
2017 Student 20 36 18 11 7 7 1 61 20 476

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 33 8 3 0 6 0 88 3 36

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 36 42 6 11 3 3 0 80 14 36

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 28 8 6 0 3 3 85 6 36

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 36 14 0 0 3 0 86 0 36
2019 Student 37 30 16 11 4 2 0 69 15 654
2018 Student 31 36 16 11 4 3 0 69 15 500
2017 Student 36 38 11 9 1 4 0 77 11 476

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 36 3 6 3 3 0 89 9 36

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 25 11 3 0 3 0 86 3 36

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 40 34 11 6 3 6 0 79 9 35

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 28 6 0 0 3 0 94 0 36

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 66 17 6 0 0 6 6 94 0 35

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 53 19 8 6 3 11 0 81 9 36

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 19 8 6 0 3 0 86 6 36

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 14 8 8 0 6 0 82 9 36
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 6 94 36

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 0 100 36
2019 Student 10 90 652
2017 Student 8 92 473
2014 Student 8 92 266

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Student 80 20 61
2017 Student 76 24 37
2014 Student 98 2 16

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Student 44 42 4 2 2 0 6 91 4 48
2017 Student 61 21 4 7 0 0 7 88 8 28
2014 Student 71 27 2 0 0 0 0 98 0 15

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 47 33 8 6 0 3 3 85 6 36
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 31 43 26 0 58 42 35

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 63 17 6 0 6 3 6 88 6 35
2019 Student 43 20 13 5 4 2 12 74 11 644
2018 Student 43 21 12 7 5 2 9 72 14 496
Date modified: