2020 Public Service Employee Survey Results for Parks Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	50	7	17	4	0	72	20	49
2020	Federal regulators	15	64	0	21	0	0	79	21	14
2020	Compliance, inspection and enforcement	24	54	4	13	5	0	78	18	89
2020	Communications or public affairs	30	52	5	11	1	0	83	12	252
2020	Security	21	68	0	0	12	0	88	12	10
2020	Science and technology	30	54	4	12	1	0	84	13	403
2020	Administration and operations	38	46	4	10	3	0	84	12	529
2020	Human resources	35	50	4	9	2	0	85	11	214
2020	Financial management	36	51	3	7	2	0	88	9	178
2020	Procurement	49	37	4	8	2	0	86	10	52
2020	Real property	32	46	9	7	4	2	80	11	115
2020	Materiel management	16	54	20	10	0	0	71	10	22
2020	Information management	38	45	3	11	3	0	83	14	32
2020	Information technology	43	41	4	10	2	0	84	12	59
2020	Data sciences	36	50	4	10	0	0	86	10	27
2020	Policy	21	48	5	23	3	0	69	26	113
2020	Project management	23	54	6	14	3	0	77	17	270
2020	Other services to the public	27	48	8	13	3	0	75	17	340
2020	None of the above	28	46	7	15	4	0	74	19	449

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	32	2	4	2	2	0	92	6	49
2020	Federal regulators	73	20	0	7	0	0	0	93	7	14
2020	Compliance, inspection and enforcement	77	17	4	2	0	0	0	94	2	89
2020	Communications or public affairs	79	18	1	2	0	0	0	97	2	253
2020	Security	68	21	0	0	12	0	0	88	12	10
2020	Science and technology	82	12	3	2	0	1	0	95	2	402
2020	Administration and operations	78	15	2	1	2	1	1	95	3	527
2020	Human resources	73	19	3	3	1	1	1	93	4	212
2020	Financial management	84	14	1	1	1	1	0	98	1	178
2020	Procurement	77	19	2	2	0	0	0	96	2	52
2020	Real property	70	20	6	1	1	1	2	92	2	115
2020	Materiel management	78	19	3	0	0	0	0	97	0	22
2020	Information management	73	24	3	0	0	0	0	97	0	31
2020	Information technology	70	22	2	7	0	0	0	91	7	59
2020	Data sciences	75	14	3	7	0	0	0	89	7	27
2020	Policy	69	23	4	1	3	0	0	92	4	111
2020	Project management	72	21	5	2	0	0	0	93	2	268
2020	Other services to the public	70	22	4	2	1	1	0	93	3	340
2020	None of the above	66	23	6	4	1	0	1	89	5	448
2017	Client contact centre	61	29	3	4	1	0	1	91	5	211
2017	Federal regulators	69	24	0	0	0	7	0	100	0	12
2017	Compliance, inspection and enforcement	69	28	2	0	2	0	0	97	2	58
2017	Communications or public affairs	78	16	3	2	0	0	1	95	2	275
2017	Security	52	37	0	0	0	11	0	100	0	13
2017	Science and technology	81	13	2	2	1	0	1	96	2	332
2017	Administration and operations	73	19	4	4	0	0	1	92	4	497
2017	Human resources	75	20	3	1	0	0	0	96	1	209
2017	Financial management	70	25	3	1	0	1	0	95	1	169
2017	Procurement	72	14	5	7	2	0	0	86	9	40
2017	Real property	53	34	6	2	3	1	0	88	6	126
2017	Materiel management	55	31	3	9	0	2	0	88	9	26
2017	Information management	64	26	2	0	0	0	7	98	0	31
2017	Information technology	69	21	1	6	2	0	0	90	8	60
2017	Data sciences	81	11	3	3	0	3	0	94	3	27
2017	Policy	72	19	6	0	3	0	0	91	3	68
2017	Project management	70	21	5	3	0	0	1	92	3	310
2017	Other services to the public	76	16	3	3	1	1	1	93	4	702
2017	None of the above	71	20	5	3	1	0	1	91	4	767
2014	Client contact centre	55	31	10	3	2	0	0	86	4	198
2014	Federal regulators	58	42	0	0	0	0	0	100	0	11
2014	Compliance, inspection and enforcement	63	25	5	1	2	1	1	91	4	73
2014	Communications or public affairs	76	20	1	1	0	1	0	97	2	232
2014	Security	50	18	7	13	0	12	0	77	15	13
2014	Science and technology	72	20	4	2	1	0	0	92	3	288
2014	Administration and operations	70	23	4	2	0	0	1	93	3	443
2014	Human resources	83	14	1	1	0	0	0	98	1	182
2014	Financial management	70	23	1	3	1	1	1	95	3	140
2014	Procurement	70	30	0	0	0	0	0	100	0	24
2014	Real property	61	31	5	1	1	1	0	94	1	117
2014	Materiel management	67	27	0	3	2	0	1	95	5	41
2014	Information management	70	22	0	6	2	0	0	92	8	33
2014	Information technology	62	26	6	6	0	0	0	88	6	50
2014	Other services to the public	75	15	4	2	2	0	2	92	4	729
2014	None of the above	68	22	4	3	1	1	2	92	4	661

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	42	13	20	2	0	0	65	22	48
2020	Federal regulators	30	36	14	21	0	0	0	66	21	14
2020	Compliance, inspection and enforcement	32	38	4	18	8	0	0	70	25	89
2020	Communications or public affairs	29	42	10	17	2	0	1	72	18	254
2020	Security	30	40	18	0	12	0	0	70	12	10
2020	Science and technology	31	41	10	15	2	0	0	72	18	402
2020	Administration and operations	41	37	9	9	4	0	0	79	13	528
2020	Human resources	41	42	6	8	3	0	0	83	11	214
2020	Financial management	38	39	10	10	3	0	0	78	12	178
2020	Procurement	41	44	4	10	2	0	0	85	11	52
2020	Real property	33	42	17	5	4	0	0	75	8	113
2020	Materiel management	49	41	0	9	0	0	0	91	9	22
2020	Information management	34	42	9	12	3	0	0	76	15	32
2020	Information technology	59	26	8	5	2	0	0	85	7	59
2020	Data sciences	34	42	10	14	0	0	0	75	14	27
2020	Policy	20	31	15	30	3	0	1	51	34	113
2020	Project management	24	41	12	20	4	0	0	64	24	270
2020	Other services to the public	36	37	12	11	2	0	1	75	14	341
2020	None of the above	33	39	11	11	5	0	1	72	17	449
2019	Client contact centre	35	45	6	12	2	0	0	80	14	173
2019	Federal regulators	44	29	6	12	9	0	0	72	21	14
2019	Compliance, inspection and enforcement	32	33	4	20	12	0	0	65	31	91
2019	Communications or public affairs	41	38	6	9	5	0	0	79	15	361
2019	Security	16	70	7	7	0	0	0	86	7	13
2019	Science and technology	35	41	6	14	4	0	0	76	18	410
2019	Administration and operations	45	35	4	12	4	0	0	80	16	578
2019	Human resources	53	33	4	8	1	0	0	86	9	252
2019	Financial management	47	34	7	7	5	0	0	81	12	164
2019	Procurement	66	25	4	4	2	0	0	91	5	46
2019	Real property	43	32	7	12	6	0	0	75	18	128
2019	Materiel management	28	49	11	10	2	0	0	77	12	31
2019	Information management	44	39	6	6	3	0	2	85	8	35
2019	Information technology	45	34	11	10	0	0	0	79	10	48
2019	Data sciences	46	31	2	16	4	0	0	77	21	43
2019	Policy	39	41	4	13	4	0	0	80	17	78
2019	Project management	46	27	5	15	6	0	0	74	21	287
2019	Other services to the public	46	35	7	8	4	0	1	81	12	844
2019	None of the above	43	34	6	12	5	0	1	78	17	650
2017	Client contact centre	32	44	6	15	3	0	0	76	17	211
2017	Federal regulators	37	38	10	7	7	0	0	75	15	12
2017	Compliance, inspection and enforcement	27	42	7	15	9	0	0	69	24	58
2017	Communications or public affairs	41	35	6	13	4	0	0	76	17	274
2017	Security	32	22	11	35	0	0	0	54	35	13
2017	Science and technology	37	39	4	15	5	0	0	76	20	333
2017	Administration and operations	48	33	5	10	4	0	0	80	15	496
2017	Human resources	50	29	4	14	3	0	0	79	17	208
2017	Financial management	44	42	4	8	3	0	0	85	11	168
2017	Procurement	45	29	12	7	7	0	0	75	14	41
2017	Real property	28	39	8	14	11	0	0	67	24	126
2017	Materiel management	38	37	4	7	14	0	0	75	21	26
2017	Information management	50	28	5	13	0	4	0	81	13	31
2017	Information technology	46	32	7	10	4	0	0	78	15	60
2017	Data sciences	54	17	10	19	0	0	0	71	19	27
2017	Policy	44	31	7	12	5	0	0	75	18	68
2017	Project management	35	33	8	18	6	0	0	68	24	310
2017	Other services to the public	47	33	6	8	6	0	0	80	14	701
2017	None of the above	40	36	7	10	6	0	1	77	16	769
2014	Client contact centre	33	42	9	12	4	0	0	75	16	198
2014	Federal regulators	50	42	0	8	0	0	0	92	8	11
2014	Compliance, inspection and enforcement	25	28	7	29	10	0	0	53	40	73
2014	Communications or public affairs	51	23	8	14	4	0	0	74	18	232
2014	Security	13	50	6	25	6	0	0	63	31	13
2014	Science and technology	40	34	6	15	6	0	0	73	20	288
2014	Administration and operations	43	38	5	10	4	0	0	81	14	442
2014	Human resources	47	29	9	5	9	0	0	77	14	182
2014	Financial management	52	30	5	10	3	1	0	82	12	140
2014	Procurement	41	31	4	20	3	0	0	72	23	24
2014	Real property	35	41	8	13	3	0	0	76	16	117
2014	Materiel management	31	47	6	14	2	0	0	78	16	41
2014	Information management	31	31	11	25	2	0	0	62	28	34
2014	Information technology	46	28	6	14	6	0	0	74	20	50
2014	Other services to the public	43	32	6	12	5	0	1	76	17	729
2014	None of the above	43	34	6	11	5	0	1	78	16	661

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	41	21	10	2	0	0	67	12	49
2020	Federal regulators	25	34	0	27	14	0	0	59	41	14
2020	Compliance, inspection and enforcement	24	40	16	16	3	0	1	64	20	89
2020	Communications or public affairs	30	46	10	12	1	0	1	78	12	252
2020	Security	27	21	18	33	0	0	0	48	33	10
2020	Science and technology	30	46	12	12	0	0	0	76	12	403
2020	Administration and operations	31	44	11	11	3	0	0	75	14	526
2020	Human resources	35	45	7	10	2	0	1	80	12	213
2020	Financial management	37	41	11	9	2	0	0	78	11	178
2020	Procurement	25	45	16	12	2	0	0	70	14	52
2020	Real property	26	41	10	19	3	0	0	67	23	114
2020	Materiel management	7	57	19	16	0	0	0	64	16	22
2020	Information management	46	36	6	12	0	0	0	82	12	32
2020	Information technology	35	23	26	8	5	2	0	60	14	59
2020	Data sciences	34	48	7	4	4	0	4	85	8	27
2020	Policy	29	36	14	19	2	0	0	65	21	113
2020	Project management	28	44	12	12	4	0	0	72	16	268
2020	Other services to the public	30	39	15	14	3	0	1	69	17	341
2020	None of the above	30	38	12	15	5	0	0	69	20	447
2019	Client contact centre	26	45	14	9	6	0	0	71	15	172
2019	Federal regulators	26	34	0	24	16	0	0	60	40	14
2019	Compliance, inspection and enforcement	25	43	7	20	5	0	0	68	25	91
2019	Communications or public affairs	29	43	12	13	3	0	0	73	16	358
2019	Security	46	28	7	19	0	0	0	74	19	13
2019	Science and technology	34	45	6	12	3	0	0	79	15	407
2019	Administration and operations	28	40	12	16	5	0	0	67	20	580
2019	Human resources	26	44	11	14	5	0	0	70	19	250
2019	Financial management	30	40	8	16	7	0	0	69	23	161
2019	Procurement	42	35	12	5	6	0	0	77	11	46
2019	Real property	22	38	25	10	5	0	0	60	15	129
2019	Materiel management	16	35	32	9	9	0	0	51	17	31
2019	Information management	40	34	8	16	2	0	0	74	18	35
2019	Information technology	9	48	26	10	7	0	0	57	18	48
2019	Data sciences	34	45	4	14	2	0	0	79	16	43
2019	Policy	17	50	11	15	6	0	0	67	22	78
2019	Project management	21	46	9	19	3	0	1	68	22	286
2019	Other services to the public	38	37	8	12	5	0	0	75	17	844
2019	None of the above	34	39	10	12	5	0	0	73	17	651
2018	Client contact centre	22	48	12	15	4	0	0	70	18	207
2018	Compliance, inspection and enforcement	22	51	7	13	6	0	0	73	19	92
2018	Communications or public affairs	30	45	8	11	5	0	0	76	16	350
2018	Security	34	46	0	20	0	0	0	80	20	17
2018	Science and technology	25	50	10	11	3	0	0	76	14	396
2018	Administration and operations	22	46	10	15	6	0	1	69	21	588
2018	Human resources	22	45	10	16	7	0	0	67	23	237
2018	Financial management	21	46	12	15	5	0	1	67	21	162
2018	Procurement	24	53	4	13	5	0	0	77	18	42
2018	Real property	18	37	15	20	10	0	0	56	29	116
2018	Materiel management	16	40	19	22	4	0	0	55	26	38
2018	Information management	34	47	5	11	0	0	3	83	11	34
2018	Information technology	23	34	15	16	12	0	0	57	28	49
2018	Data sciences	42	44	9	3	3	0	0	85	6	33
2018	Policy	13	53	11	11	10	0	1	67	21	85
2018	Project management	17	48	14	14	6	0	0	66	20	314
2018	Other services to the public	29	42	9	14	5	0	1	72	19	786
2018	None of the above	26	41	10	15	7	0	1	68	22	613
2017	Client contact centre	25	38	18	14	5	0	0	63	19	211
2017	Federal regulators	29	42	8	21	0	0	0	71	21	12
2017	Compliance, inspection and enforcement	28	47	8	13	4	0	0	75	17	58
2017	Communications or public affairs	27	38	11	15	8	0	0	66	23	275
2017	Security	23	35	18	24	0	0	0	58	24	13
2017	Science and technology	27	45	8	14	6	0	0	72	20	333
2017	Administration and operations	27	38	12	18	6	0	0	65	23	497
2017	Human resources	33	37	11	13	6	0	0	70	19	209
2017	Financial management	20	46	10	13	11	1	0	66	24	169
2017	Procurement	20	30	10	27	14	0	0	50	41	41
2017	Real property	15	46	16	12	12	0	0	61	23	125
2017	Materiel management	20	40	13	20	7	0	0	60	27	25
2017	Information management	34	35	18	13	0	0	0	69	13	31
2017	Information technology	27	42	15	12	4	0	0	69	16	61
2017	Data sciences	37	32	9	19	3	0	0	69	22	27
2017	Policy	32	41	10	14	4	0	0	72	18	68
2017	Project management	19	44	9	18	8	1	0	64	27	310
2017	Other services to the public	33	35	11	16	6	0	0	67	22	702
2017	None of the above	25	41	11	15	8	0	0	66	23	767
2014	Client contact centre	21	45	14	14	6	0	0	66	20	197
2014	Federal regulators	27	32	8	32	0	0	0	60	32	11
2014	Compliance, inspection and enforcement	22	45	13	13	7	0	0	67	20	73
2014	Communications or public affairs	27	36	13	19	6	0	0	62	25	232
2014	Security	25	19	20	36	0	0	0	44	36	13
2014	Science and technology	18	44	12	21	6	0	0	62	26	288
2014	Administration and operations	21	42	10	18	9	0	0	63	27	443
2014	Human resources	21	38	12	23	6	0	0	59	29	182
2014	Financial management	24	34	9	24	8	1	0	58	32	140
2014	Procurement	22	27	4	20	27	0	0	49	47	24
2014	Real property	13	40	18	22	7	0	1	53	29	117
2014	Materiel management	9	46	6	28	11	0	0	55	39	41
2014	Information management	25	50	14	3	8	0	0	76	11	34
2014	Information technology	30	39	14	6	10	0	0	70	16	50
2014	Other services to the public	25	39	11	18	7	0	0	64	25	730
2014	None of the above	21	40	12	19	7	0	0	61	27	659

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	54	15	7	0	0	0	78	7	49
2020	Federal regulators	32	34	21	14	0	0	0	66	14	14
2020	Compliance, inspection and enforcement	33	40	7	15	5	0	0	72	20	88
2020	Communications or public affairs	47	40	5	7	0	0	0	88	7	252
2020	Science and technology	47	38	9	6	0	0	0	85	6	402
2020	Administration and operations	47	37	8	6	2	0	0	84	8	525
2020	Human resources	54	33	5	5	3	0	0	87	7	213
2020	Financial management	52	34	7	5	1	0	0	86	7	176
2020	Procurement	45	40	7	8	0	0	0	85	8	52
2020	Real property	48	34	10	8	0	0	0	82	8	115
2020	Materiel management	46	18	16	13	7	0	0	64	19	22
2020	Information management	55	30	0	15	0	0	0	85	15	32
2020	Information technology	50	39	5	6	0	0	0	89	6	59
2020	Data sciences	45	30	18	7	0	0	0	75	7	27
2020	Policy	33	34	10	19	4	0	0	67	23	113
2020	Project management	40	42	8	8	2	0	0	82	11	269
2020	Other services to the public	40	40	9	9	2	0	0	80	11	338
2020	None of the above	41	37	9	12	2	0	0	78	14	447
2019	Client contact centre	45	39	5	7	2	1	0	86	9	171
2019	Federal regulators	49	28	6	18	0	0	0	77	18	14
2019	Compliance, inspection and enforcement	23	41	4	23	7	2	0	66	31	90
2019	Communications or public affairs	54	30	9	3	3	0	0	84	6	357
2019	Security	44	44	0	12	0	0	0	88	12	13
2019	Science and technology	47	39	6	6	2	0	0	86	8	407
2019	Administration and operations	48	34	9	6	3	0	0	82	9	580
2019	Human resources	54	34	5	4	2	0	1	89	7	251
2019	Financial management	44	38	10	6	3	0	0	82	9	159
2019	Procurement	66	23	7	0	4	0	0	89	4	46
2019	Real property	50	35	4	9	2	0	1	85	11	128
2019	Materiel management	28	50	18	4	0	0	0	78	4	31
2019	Information management	50	34	8	8	0	0	0	84	8	34
2019	Information technology	51	35	11	0	2	0	0	86	2	46
2019	Data sciences	54	27	9	10	0	0	0	81	10	43
2019	Policy	45	42	2	10	1	0	0	86	11	79
2019	Project management	47	40	5	5	2	0	0	87	7	283
2019	Other services to the public	49	33	7	8	3	0	0	82	11	845
2019	None of the above	47	34	6	9	4	0	0	81	13	650
2017	Client contact centre	41	41	7	8	2	0	0	82	11	211
2017	Federal regulators	37	24	17	22	0	0	0	61	22	12
2017	Compliance, inspection and enforcement	37	41	6	14	2	0	0	78	15	58
2017	Communications or public affairs	56	30	6	6	1	0	0	86	7	274
2017	Security	36	30	24	0	11	0	0	65	11	13
2017	Science and technology	51	35	5	7	2	0	0	86	9	332
2017	Administration and operations	47	40	6	5	2	0	0	87	7	494
2017	Human resources	60	28	6	3	2	0	1	89	5	207
2017	Financial management	49	40	5	3	2	1	0	90	6	167
2017	Procurement	47	39	12	2	0	0	0	86	2	41
2017	Real property	38	47	3	6	6	0	0	85	12	126
2017	Materiel management	34	33	16	13	4	0	0	67	17	26
2017	Information management	61	21	7	2	4	4	0	85	7	31
2017	Information technology	40	47	10	3	0	0	0	87	3	61
2017	Data sciences	71	16	0	13	0	0	0	87	13	27
2017	Policy	61	37	2	1	0	0	0	97	1	68
2017	Project management	47	37	4	10	3	0	0	84	12	310
2017	Other services to the public	49	34	7	7	4	0	0	83	11	698
2017	None of the above	46	38	7	8	2	0	0	84	10	764
2014	Client contact centre	42	38	10	9	1	0	0	80	10	198
2014	Federal regulators	33	59	8	0	0	0	0	92	0	11
2014	Compliance, inspection and enforcement	28	44	11	15	1	0	0	72	16	73
2014	Communications or public affairs	60	30	4	4	2	0	0	89	6	232
2014	Security	25	51	0	24	0	0	0	76	24	13
2014	Science and technology	45	40	7	6	2	0	0	85	8	288
2014	Administration and operations	49	36	6	7	2	0	0	85	9	443
2014	Human resources	53	39	3	3	1	0	0	92	4	182
2014	Financial management	47	35	7	7	3	1	1	83	10	140
2014	Procurement	48	52	0	0	0	0	0	100	0	24
2014	Real property	41	47	8	2	2	0	0	88	5	117
2014	Materiel management	47	31	11	9	2	0	0	78	11	41
2014	Information management	31	40	22	5	0	3	0	73	5	34
2014	Information technology	50	36	10	0	4	0	0	86	4	50
2014	Other services to the public	40	42	5	9	3	0	0	82	12	730
2014	None of the above	44	40	7	7	3	0	0	83	10	661

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	34	14	8	4	0	0	74	13	49
2020	Federal regulators	52	41	0	0	7	0	0	93	7	14
2020	Compliance, inspection and enforcement	33	36	10	15	6	1	0	69	21	89
2020	Communications or public affairs	55	32	7	5	1	0	0	87	5	251
2020	Security	61	27	12	0	0	0	0	88	0	10
2020	Science and technology	45	35	10	7	3	0	0	80	10	402
2020	Administration and operations	48	31	10	8	3	1	0	79	12	523
2020	Human resources	58	29	5	7	1	0	0	87	8	214
2020	Financial management	49	34	5	9	2	0	0	84	11	178
2020	Procurement	51	28	12	8	2	0	0	78	10	52
2020	Real property	49	33	11	7	1	0	0	82	7	113
2020	Materiel management	36	31	23	7	3	0	0	68	10	22
2020	Information management	64	18	12	6	0	0	0	82	6	32
2020	Information technology	57	23	14	2	4	0	0	81	5	59
2020	Data sciences	55	24	3	14	4	0	0	79	17	27
2020	Policy	48	24	12	10	6	0	0	72	16	113
2020	Project management	47	28	12	6	7	0	0	75	13	270
2020	Other services to the public	38	31	16	7	7	0	0	70	14	340
2020	None of the above	40	31	11	12	6	0	0	72	18	446
2019	Client contact centre	50	28	14	4	1	1	2	80	6	172
2019	Federal regulators	58	12	6	24	0	0	0	70	24	13
2019	Compliance, inspection and enforcement	32	31	9	16	12	0	0	63	28	91
2019	Communications or public affairs	51	32	7	6	3	0	0	83	9	361
2019	Security	40	27	19	7	7	0	0	67	14	13
2019	Science and technology	40	38	9	9	4	0	0	78	13	409
2019	Administration and operations	43	33	10	10	3	0	0	76	14	579
2019	Human resources	52	28	9	7	3	0	1	81	10	249
2019	Financial management	47	29	13	7	4	0	0	75	11	164
2019	Procurement	42	31	17	6	4	0	0	73	10	46
2019	Real property	46	32	13	5	3	0	0	79	8	129
2019	Materiel management	31	31	20	13	4	0	0	63	18	31
2019	Information management	56	39	0	0	5	0	0	95	5	35
2019	Information technology	51	28	8	11	2	0	0	79	13	48
2019	Data sciences	47	30	14	5	0	5	0	81	5	43
2019	Policy	35	36	9	12	9	0	0	71	21	79
2019	Project management	46	34	6	10	4	0	0	80	14	287
2019	Other services to the public	44	30	9	9	7	0	0	75	16	846
2019	None of the above	43	32	9	9	5	1	0	76	15	646
2018	Client contact centre	37	33	15	9	4	0	2	72	13	207
2018	Compliance, inspection and enforcement	28	40	11	13	9	0	0	67	22	92
2018	Communications or public affairs	44	36	8	8	3	0	0	80	12	348
2018	Security	52	28	6	14	0	0	0	80	14	17
2018	Science and technology	39	36	10	12	3	0	0	75	15	397
2018	Administration and operations	42	33	14	7	4	0	0	75	11	588
2018	Human resources	48	34	5	9	2	1	0	83	12	237
2018	Financial management	51	29	15	4	2	0	0	80	6	162
2018	Procurement	55	35	3	5	2	0	0	91	7	42
2018	Real property	37	39	6	7	11	0	0	76	18	115
2018	Materiel management	33	33	17	9	6	0	2	67	15	38
2018	Information management	56	39	5	0	0	0	0	95	0	34
2018	Information technology	49	35	4	10	2	0	0	84	12	49
2018	Data sciences	55	31	11	0	3	0	0	86	3	33
2018	Policy	36	45	8	4	8	0	0	81	11	85
2018	Project management	45	30	11	9	5	0	0	75	14	315
2018	Other services to the public	38	34	13	9	6	1	0	72	15	782
2018	None of the above	35	33	12	10	9	0	1	69	19	611
2017	Client contact centre	32	39	13	7	5	1	3	74	13	211
2017	Federal regulators	23	41	17	0	19	0	0	64	19	12
2017	Compliance, inspection and enforcement	39	25	12	19	6	0	0	63	25	58
2017	Communications or public affairs	43	34	11	7	5	0	0	77	12	275
2017	Security	62	13	18	7	0	0	0	74	7	13
2017	Science and technology	41	35	9	8	5	0	1	77	14	333
2017	Administration and operations	37	37	12	9	4	0	0	74	14	495
2017	Human resources	53	27	7	9	3	0	1	81	12	208
2017	Financial management	46	36	13	1	3	0	0	82	5	168
2017	Procurement	50	25	19	7	0	0	0	75	7	41
2017	Real property	30	45	10	9	5	0	1	75	14	126
2017	Materiel management	36	31	5	21	8	0	0	67	28	26
2017	Information management	54	14	9	18	4	0	0	68	23	31
2017	Information technology	50	27	13	6	3	1	0	78	9	61
2017	Data sciences	43	45	5	0	8	0	0	88	8	27
2017	Policy	41	45	0	11	3	0	0	86	14	68
2017	Project management	44	32	10	8	5	1	0	77	13	308
2017	Other services to the public	42	30	9	10	8	0	0	73	18	700
2017	None of the above	42	32	11	10	5	0	0	74	15	767
2014	Client contact centre	34	32	17	11	4	1	3	68	15	198
2014	Federal regulators	17	50	8	24	0	0	0	68	24	11
2014	Compliance, inspection and enforcement	27	41	18	9	4	0	1	69	13	73
2014	Communications or public affairs	38	31	15	9	3	0	4	72	13	232
2014	Security	38	25	13	24	0	0	0	63	24	13
2014	Science and technology	33	38	11	13	4	0	0	72	17	288
2014	Administration and operations	39	33	12	9	5	1	1	73	15	443
2014	Human resources	40	30	7	10	3	0	9	78	14	182
2014	Financial management	45	28	9	10	6	1	1	74	17	140
2014	Procurement	52	19	12	9	8	0	0	71	17	24
2014	Real property	39	37	9	9	5	0	1	77	14	117
2014	Materiel management	23	45	18	12	2	0	0	67	14	41
2014	Information management	32	54	8	3	0	3	0	89	3	34
2014	Information technology	53	28	14	4	2	0	0	81	6	50
2014	Other services to the public	39	32	11	10	6	1	1	72	17	729
2014	None of the above	38	33	12	10	5	0	1	72	16	661

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	45	12	9	4	0	75	13	49
2020	Federal regulators	7	47	32	7	7	0	54	14	14
2020	Compliance, inspection and enforcement	30	32	15	17	6	0	62	23	89
2020	Communications or public affairs	44	39	9	7	2	0	82	9	254
2020	Security	50	27	0	12	12	0	77	23	10
2020	Science and technology	42	42	8	6	1	0	85	7	403
2020	Administration and operations	42	40	10	6	2	0	82	8	529
2020	Human resources	48	37	6	7	1	0	85	9	214
2020	Financial management	41	42	8	7	2	0	82	9	178
2020	Procurement	32	49	7	12	0	0	81	12	52
2020	Real property	38	42	12	5	4	0	79	9	115
2020	Materiel management	43	54	0	0	3	0	97	3	21
2020	Information management	40	36	12	9	3	0	76	12	32
2020	Information technology	42	43	2	10	4	0	85	13	59
2020	Data sciences	31	51	11	7	0	0	82	7	27
2020	Policy	42	35	10	10	3	0	77	13	113
2020	Project management	39	44	9	4	4	0	83	7	270
2020	Other services to the public	38	41	9	7	4	0	79	12	341
2020	None of the above	40	36	10	9	5	0	76	14	450
2019	Client contact centre	43	32	17	6	1	0	76	7	173
2019	Federal regulators	19	28	20	27	6	0	47	33	14
2019	Compliance, inspection and enforcement	36	33	13	13	5	0	69	18	91
2019	Communications or public affairs	40	42	8	8	2	0	82	10	360
2019	Security	35	53	5	7	0	0	88	7	13
2019	Science and technology	49	39	6	4	2	0	88	6	410
2019	Administration and operations	41	38	11	7	3	0	78	11	580
2019	Human resources	43	36	8	11	2	0	79	13	252
2019	Financial management	31	44	12	7	5	0	76	12	164
2019	Procurement	57	28	8	5	2	0	85	7	46
2019	Real property	45	38	10	6	1	0	83	6	127
2019	Materiel management	35	31	17	13	4	0	66	18	31
2019	Information management	37	42	16	2	2	0	80	5	35
2019	Information technology	41	36	15	5	2	0	78	8	48
2019	Data sciences	52	28	11	5	4	0	80	9	43
2019	Policy	37	43	8	8	4	0	81	11	79
2019	Project management	44	43	6	6	1	0	87	7	286
2019	Other services to the public	47	34	8	7	4	0	81	11	846
2019	None of the above	45	36	11	5	4	0	81	8	649
2018	Client contact centre	37	43	13	5	1	0	81	7	203
2018	Compliance, inspection and enforcement	21	43	19	11	5	0	64	17	92
2018	Communications or public affairs	39	40	12	7	2	0	79	10	346
2018	Security	46	39	14	0	0	0	86	0	17
2018	Science and technology	43	44	7	4	2	0	87	6	396
2018	Administration and operations	38	41	12	6	3	0	79	9	586
2018	Human resources	41	42	9	7	2	0	83	8	235
2018	Financial management	31	51	11	5	2	0	82	7	162
2018	Procurement	43	45	2	5	5	0	89	9	42
2018	Real property	34	32	14	12	8	0	66	19	116
2018	Materiel management	27	31	22	15	6	0	58	20	38
2018	Information management	29	60	3	5	2	0	90	8	34
2018	Information technology	33	42	15	10	0	0	75	10	49
2018	Data sciences	48	40	12	0	0	0	88	0	33
2018	Policy	42	39	8	6	5	0	81	11	85
2018	Project management	43	41	8	7	2	0	83	9	315
2018	Other services to the public	42	39	10	5	4	0	81	10	781
2018	None of the above	40	37	9	9	4	0	78	13	603
2017	Client contact centre	39	40	10	6	4	1	79	10	211
2017	Federal regulators	15	66	0	19	0	0	81	19	12
2017	Compliance, inspection and enforcement	29	49	15	3	4	0	78	7	57
2017	Communications or public affairs	43	44	4	8	1	0	87	9	275
2017	Security	39	41	20	0	0	0	80	0	13
2017	Science and technology	47	40	5	6	2	0	88	7	332
2017	Administration and operations	37	47	7	7	2	0	84	9	496
2017	Human resources	41	45	6	4	3	0	87	7	209
2017	Financial management	34	48	8	7	3	0	82	10	168
2017	Procurement	55	34	9	2	0	0	89	2	41
2017	Real property	34	44	8	6	8	0	78	14	126
2017	Materiel management	32	49	4	9	5	0	81	15	26
2017	Information management	32	46	10	9	4	0	78	13	31
2017	Information technology	38	40	13	6	3	0	78	9	61
2017	Data sciences	46	36	10	3	5	0	82	8	27
2017	Policy	40	46	7	8	0	0	85	8	67
2017	Project management	45	42	6	4	2	1	87	7	310
2017	Other services to the public	44	38	7	7	4	0	82	11	702
2017	None of the above	42	42	8	5	3	0	84	8	768
2014	Client contact centre	33	51	11	4	2	0	83	6	198
2014	Federal regulators	25	26	0	16	33	0	51	49	11
2014	Compliance, inspection and enforcement	31	49	9	4	8	0	79	12	73
2014	Communications or public affairs	45	40	6	7	2	0	85	9	232
2014	Security	50	38	0	12	0	0	88	12	13
2014	Science and technology	42	45	6	6	2	0	87	7	288
2014	Administration and operations	37	43	9	7	4	0	80	10	443
2014	Human resources	35	44	12	7	2	0	79	9	182
2014	Financial management	24	57	8	6	4	1	82	10	140
2014	Procurement	43	44	9	4	0	0	87	4	24
2014	Real property	31	53	6	4	7	0	84	10	117
2014	Materiel management	31	57	12	0	0	0	88	0	41
2014	Information management	31	47	17	5	0	0	78	5	34
2014	Information technology	34	46	10	8	2	0	80	10	50
2014	Other services to the public	45	40	7	5	2	0	86	7	729
2014	None of the above	41	41	8	8	2	0	82	10	660

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	36	19	20	4	0	0	56	24	49
2020	Federal regulators	34	32	13	21	0	0	0	66	21	14
2020	Compliance, inspection and enforcement	15	43	9	16	17	0	0	58	33	89
2020	Communications or public affairs	42	40	8	7	4	0	0	81	11	254
2020	Security	30	38	9	0	23	0	0	68	23	10
2020	Science and technology	29	43	12	12	4	0	0	72	16	404
2020	Administration and operations	34	39	13	8	6	0	0	73	15	527
2020	Human resources	45	35	9	8	3	0	0	80	11	214
2020	Financial management	37	41	12	6	3	0	0	78	9	178
2020	Procurement	47	27	18	5	4	0	0	73	9	52
2020	Real property	31	47	9	9	4	0	0	78	13	115
2020	Materiel management	19	44	20	10	7	0	0	63	16	22
2020	Information management	43	45	3	10	0	0	0	87	10	32
2020	Information technology	33	34	12	13	7	0	0	68	21	59
2020	Data sciences	34	38	10	14	3	0	0	72	18	27
2020	Policy	38	34	11	16	1	0	0	72	16	113
2020	Project management	36	32	14	13	5	0	0	68	18	270
2020	Other services to the public	24	37	16	12	10	0	0	62	21	341
2020	None of the above	28	34	16	14	7	0	0	62	22	448
2019	Client contact centre	39	34	14	11	2	0	0	73	13	172
2019	Federal regulators	23	28	26	6	17	0	0	51	23	14
2019	Compliance, inspection and enforcement	19	32	18	14	17	0	0	51	31	90
2019	Communications or public affairs	36	41	13	7	3	0	0	77	10	361
2019	Security	17	28	18	30	7	0	0	45	37	13
2019	Science and technology	29	40	14	12	4	0	0	69	16	410
2019	Administration and operations	28	40	16	12	5	0	0	67	17	577
2019	Human resources	36	34	16	10	3	0	0	71	14	251
2019	Financial management	25	41	18	9	7	0	0	67	16	163
2019	Procurement	29	35	12	20	4	0	0	64	24	46
2019	Real property	22	45	17	9	6	0	0	68	15	128
2019	Materiel management	17	44	18	8	13	0	0	61	22	31
2019	Information management	46	34	13	3	5	0	0	79	8	35
2019	Information technology	23	43	17	12	5	0	0	66	16	48
2019	Data sciences	43	29	15	9	4	0	0	72	13	43
2019	Policy	18	49	9	18	6	0	1	67	24	79
2019	Project management	30	43	10	13	4	0	0	73	17	287
2019	Other services to the public	33	37	10	12	8	0	0	70	19	846
2019	None of the above	30	33	16	11	9	0	0	63	20	646
2018	Client contact centre	26	35	19	14	6	0	0	61	20	207
2018	Compliance, inspection and enforcement	22	34	16	17	11	0	0	55	28	92
2018	Communications or public affairs	30	41	14	10	4	0	0	71	15	349
2018	Security	24	49	22	5	0	0	0	74	5	16
2018	Science and technology	26	41	15	13	5	0	0	67	18	397
2018	Administration and operations	24	39	16	13	7	1	0	64	20	589
2018	Human resources	33	39	11	9	7	1	0	73	16	236
2018	Financial management	28	39	20	5	7	0	0	67	13	161
2018	Procurement	35	46	4	15	0	0	0	81	15	42
2018	Real property	23	32	17	9	19	0	0	55	28	116
2018	Materiel management	28	21	18	23	11	0	0	48	34	38
2018	Information management	40	37	16	2	5	0	0	77	7	34
2018	Information technology	27	28	18	10	17	0	0	56	27	49
2018	Data sciences	46	28	17	6	3	0	0	74	9	33
2018	Policy	30	32	18	12	8	0	0	62	20	83
2018	Project management	32	32	17	12	7	0	0	64	19	315
2018	Other services to the public	27	35	15	14	10	0	0	62	23	784
2018	None of the above	23	34	14	15	14	0	0	58	28	613
2017	Client contact centre	22	41	13	19	4	0	0	63	23	211
2017	Federal regulators	0	64	10	7	19	0	0	64	27	12
2017	Compliance, inspection and enforcement	27	34	19	9	11	0	0	61	20	57
2017	Communications or public affairs	38	39	7	10	5	0	0	77	15	275
2017	Security	5	47	18	7	22	0	0	52	30	13
2017	Science and technology	28	39	15	10	7	1	0	67	17	331
2017	Administration and operations	28	41	13	11	6	0	0	69	17	496
2017	Human resources	41	33	10	10	5	0	0	74	16	209
2017	Financial management	31	44	10	10	5	0	0	74	15	169
2017	Procurement	29	39	11	18	2	0	0	68	21	41
2017	Real property	20	41	14	15	9	1	0	61	24	126
2017	Materiel management	23	24	25	18	10	0	0	47	28	26
2017	Information management	38	21	23	18	0	0	0	59	18	31
2017	Information technology	26	46	12	7	8	0	0	73	15	61
2017	Data sciences	42	24	18	12	5	0	0	66	17	27
2017	Policy	33	38	7	18	3	1	0	72	21	67
2017	Project management	30	39	13	12	6	0	0	69	18	309
2017	Other services to the public	33	32	12	13	9	0	0	65	23	701
2017	None of the above	28	37	14	12	8	1	0	65	21	767
2014	Client contact centre	23	37	15	21	5	0	0	60	25	198
2014	Federal regulators	27	16	16	24	17	0	0	43	41	11
2014	Compliance, inspection and enforcement	16	35	23	16	10	0	0	51	26	73
2014	Communications or public affairs	39	33	8	13	7	0	0	72	19	232
2014	Security	13	37	26	24	0	0	0	50	24	13
2014	Science and technology	25	38	14	16	7	0	0	63	23	288
2014	Administration and operations	26	39	15	12	8	0	0	66	20	443
2014	Human resources	36	40	7	9	8	0	0	76	17	182
2014	Financial management	26	37	14	14	7	2	0	64	21	140
2014	Procurement	30	31	7	24	8	0	0	61	32	24
2014	Real property	23	40	15	16	6	0	0	63	22	117
2014	Materiel management	9	53	23	9	6	0	0	62	15	40
2014	Information management	34	38	17	8	3	0	0	72	11	34
2014	Information technology	26	30	28	8	6	2	0	57	14	50
2014	Other services to the public	27	35	11	18	9	0	0	62	28	730
2014	None of the above	23	41	13	15	7	0	0	64	22	660

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	41	21	19	4	56	23	49
2020	Federal regulators	21	37	15	27	0	57	27	14
2020	Compliance, inspection and enforcement	14	46	16	17	7	60	24	88
2020	Communications or public affairs	30	43	10	14	3	73	17	252
2020	Security	18	41	9	9	23	59	32	10
2020	Science and technology	27	48	14	10	2	74	12	403
2020	Administration and operations	35	42	12	7	4	77	11	524
2020	Human resources	43	34	10	10	3	77	13	211
2020	Financial management	38	36	15	8	3	74	11	178
2020	Procurement	31	50	11	4	5	81	8	51
2020	Real property	24	55	11	9	1	79	10	114
2020	Materiel management	16	48	16	10	10	65	19	22
2020	Information management	34	48	3	13	3	81	16	32
2020	Information technology	24	32	23	14	7	56	21	58
2020	Data sciences	41	23	14	14	7	65	21	27
2020	Policy	35	41	10	11	3	76	14	112
2020	Project management	31	40	16	9	4	71	13	269
2020	Other services to the public	29	41	15	9	6	70	15	338
2020	None of the above	27	40	16	13	4	67	17	445
2019	Client contact centre	38	37	14	10	1	75	11	172
2019	Federal regulators	23	31	20	20	6	55	26	14
2019	Compliance, inspection and enforcement	26	48	7	9	9	74	18	90
2019	Communications or public affairs	32	40	10	12	5	72	18	359
2019	Security	46	42	12	0	0	88	0	13
2019	Science and technology	32	44	11	10	3	76	13	408
2019	Administration and operations	28	42	14	11	5	71	15	568
2019	Human resources	35	40	13	8	4	75	12	250
2019	Financial management	22	50	12	12	4	72	16	161
2019	Procurement	39	33	12	11	4	72	15	46
2019	Real property	26	41	18	11	4	67	15	127
2019	Materiel management	18	34	22	15	11	52	26	31
2019	Information management	34	48	3	8	8	82	15	34
2019	Information technology	16	43	7	29	5	59	34	48
2019	Data sciences	43	41	7	5	4	84	9	43
2019	Policy	24	39	14	18	5	63	23	79
2019	Project management	24	50	10	12	4	74	16	286
2019	Other services to the public	37	41	8	10	4	78	14	844
2019	None of the above	32	41	14	8	5	73	13	643
2018	Client contact centre	28	36	20	12	4	64	16	206
2018	Compliance, inspection and enforcement	15	49	17	11	7	64	18	92
2018	Communications or public affairs	26	45	13	13	4	70	16	350
2018	Security	27	43	18	11	0	70	11	17
2018	Science and technology	29	43	15	9	4	72	13	397
2018	Administration and operations	29	41	15	10	4	71	15	587
2018	Human resources	28	43	10	14	5	71	19	236
2018	Financial management	27	39	16	13	4	66	18	162
2018	Procurement	33	46	7	7	7	80	14	42
2018	Real property	17	38	14	21	11	54	32	116
2018	Materiel management	22	30	20	9	19	52	28	38
2018	Information management	39	39	14	3	5	78	7	34
2018	Information technology	24	32	21	16	6	57	22	49
2018	Data sciences	41	36	13	6	3	78	9	33
2018	Policy	26	38	10	20	7	63	26	85
2018	Project management	27	45	10	13	6	72	19	314
2018	Other services to the public	32	41	12	10	6	73	15	784
2018	None of the above	28	37	13	13	9	65	22	613
2017	Client contact centre	24	44	14	12	6	68	18	211
2017	Federal regulators	7	51	31	10	0	59	10	12
2017	Compliance, inspection and enforcement	25	46	16	9	5	71	14	57
2017	Communications or public affairs	29	46	10	10	5	76	15	275
2017	Security	26	32	31	11	0	58	11	13
2017	Science and technology	34	39	11	12	5	72	17	332
2017	Administration and operations	29	44	12	12	4	73	16	496
2017	Human resources	32	49	7	7	6	81	13	209
2017	Financial management	29	41	12	13	5	70	19	169
2017	Procurement	37	36	14	11	3	72	14	41
2017	Real property	22	39	14	15	9	61	24	125
2017	Materiel management	20	45	11	20	3	65	24	26
2017	Information management	30	42	9	14	4	72	19	31
2017	Information technology	24	44	15	13	3	69	16	61
2017	Data sciences	25	59	6	6	5	83	11	27
2017	Policy	30	37	14	15	4	67	19	67
2017	Project management	28	41	10	14	7	69	21	310
2017	Other services to the public	37	40	10	8	4	77	12	700
2017	None of the above	26	45	11	12	6	71	18	766

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	45	5	14	6	0	0	74	20	48
2020	Federal regulators	28	59	0	14	0	0	0	86	14	14
2020	Compliance, inspection and enforcement	34	35	13	15	3	0	0	68	18	89
2020	Communications or public affairs	42	43	9	4	2	0	0	85	6	252
2020	Security	69	19	0	0	12	0	0	88	12	10
2020	Science and technology	47	42	7	3	1	0	0	89	4	404
2020	Administration and operations	50	37	8	3	2	0	0	87	5	527
2020	Human resources	50	37	9	3	1	0	0	87	4	214
2020	Financial management	50	36	11	2	1	0	0	86	3	178
2020	Procurement	50	39	8	0	3	0	0	89	3	52
2020	Real property	41	35	19	2	3	0	0	76	5	114
2020	Materiel management	30	53	7	10	0	0	0	83	10	21
2020	Information management	47	43	6	3	0	0	0	90	3	32
2020	Information technology	42	31	14	9	4	0	0	74	12	59
2020	Data sciences	50	36	7	7	0	0	0	86	7	26
2020	Policy	54	36	5	4	1	0	0	90	5	113
2020	Project management	48	42	6	4	1	0	0	90	5	269
2020	Other services to the public	39	43	9	5	3	0	0	83	8	335
2020	None of the above	40	38	13	8	1	0	0	78	9	445
2019	Client contact centre	47	29	16	6	2	0	0	76	8	172
2019	Federal regulators	17	46	21	10	6	0	0	63	16	14
2019	Compliance, inspection and enforcement	39	41	6	8	6	0	0	79	15	90
2019	Communications or public affairs	48	35	10	5	3	0	0	82	7	361
2019	Security	62	38	0	0	0	0	0	100	0	13
2019	Science and technology	49	41	4	4	1	0	0	90	5	409
2019	Administration and operations	48	37	9	4	2	0	0	85	6	573
2019	Human resources	51	36	5	6	2	0	0	87	8	249
2019	Financial management	35	49	9	4	2	0	0	84	7	162
2019	Procurement	64	28	4	0	4	0	0	92	4	45
2019	Real property	37	42	12	4	5	0	0	79	9	127
2019	Materiel management	27	44	13	6	9	0	0	71	15	31
2019	Information management	46	37	6	8	2	0	0	83	11	34
2019	Information technology	44	38	9	6	2	0	0	82	8	48
2019	Data sciences	57	34	5	2	2	0	0	91	4	43
2019	Policy	49	30	12	8	1	0	0	79	9	79
2019	Project management	51	36	8	3	2	0	0	87	5	286
2019	Other services to the public	52	31	7	6	4	0	0	84	9	841
2019	None of the above	44	34	14	5	2	1	0	79	7	645
2018	Client contact centre	36	45	10	5	3	0	0	81	8	206
2018	Compliance, inspection and enforcement	37	38	14	7	4	0	0	75	11	92
2018	Communications or public affairs	52	39	4	4	2	0	0	91	5	347
2018	Security	44	46	10	0	0	0	0	90	0	16
2018	Science and technology	48	39	8	4	2	0	0	87	5	397
2018	Administration and operations	44	42	9	4	2	0	0	86	5	585
2018	Human resources	54	38	4	4	0	0	0	92	4	234
2018	Financial management	42	47	6	2	3	0	0	89	5	162
2018	Procurement	56	39	2	2	0	0	0	96	2	42
2018	Real property	31	40	12	10	6	0	0	72	16	116
2018	Materiel management	34	44	12	6	4	0	0	78	9	38
2018	Information management	38	57	3	0	2	0	0	95	2	34
2018	Information technology	46	37	8	4	4	0	0	83	9	49
2018	Data sciences	51	40	6	3	0	0	0	91	3	33
2018	Policy	52	34	5	9	0	0	0	86	9	84
2018	Project management	51	39	5	3	1	0	0	90	4	314
2018	Other services to the public	45	37	10	5	2	1	0	83	7	786
2018	None of the above	40	37	12	8	3	1	0	77	11	614
2017	Client contact centre	33	48	7	9	3	1	0	81	12	209
2017	Federal regulators	20	54	10	17	0	0	0	74	17	12
2017	Compliance, inspection and enforcement	37	36	16	8	3	0	0	73	11	57
2017	Communications or public affairs	48	37	6	6	3	0	0	85	9	274
2017	Security	35	54	11	0	0	0	0	89	0	13
2017	Science and technology	49	35	6	6	3	0	0	85	10	331
2017	Administration and operations	47	38	9	4	3	0	0	85	6	496
2017	Human resources	47	39	10	2	2	0	0	87	3	209
2017	Financial management	43	41	9	4	3	1	0	85	7	169
2017	Procurement	57	34	9	0	0	0	0	91	0	41
2017	Real property	30	37	15	10	8	0	0	68	18	126
2017	Materiel management	42	29	16	4	10	0	0	70	14	26
2017	Information management	49	33	7	7	0	4	0	85	7	31
2017	Information technology	45	35	9	7	3	0	0	80	11	61
2017	Data sciences	52	43	0	5	0	0	0	95	5	27
2017	Policy	44	43	7	4	1	0	0	87	6	67
2017	Project management	47	39	7	6	1	0	0	86	7	308
2017	Other services to the public	48	35	9	4	4	0	0	83	8	701
2017	None of the above	37	43	10	6	3	0	0	81	9	768
2014	Client contact centre	33	35	12	14	4	2	1	70	18	195
2014	Federal regulators	49	35	0	8	8	0	0	84	16	11
2014	Compliance, inspection and enforcement	25	48	9	14	4	0	0	73	18	73
2014	Communications or public affairs	56	30	6	5	2	1	0	87	7	232
2014	Security	57	19	6	18	0	0	0	76	18	13
2014	Science and technology	41	43	6	7	1	1	0	85	9	288
2014	Administration and operations	44	37	12	4	3	0	0	81	7	442
2014	Human resources	45	32	15	5	2	0	0	78	7	182
2014	Financial management	40	42	11	3	2	2	0	84	5	140
2014	Procurement	57	38	4	0	0	0	0	96	0	24
2014	Real property	36	39	10	4	3	8	0	81	8	117
2014	Materiel management	29	52	14	3	1	0	0	81	4	41
2014	Information management	47	51	2	0	0	0	0	98	0	34
2014	Information technology	40	30	24	4	0	2	0	72	4	50
2014	Other services to the public	43	37	12	5	1	1	0	81	7	726
2014	None of the above	42	39	10	5	2	1	0	82	8	661

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	37	17	11	6	0	0	66	17	48
2020	Federal regulators	21	37	29	14	0	0	0	57	14	14
2020	Compliance, inspection and enforcement	18	33	13	19	18	0	0	50	37	89
2020	Communications or public affairs	37	42	10	6	4	0	0	80	10	252
2020	Security	30	28	9	9	23	0	0	59	32	10
2020	Science and technology	35	41	12	8	4	0	0	76	13	403
2020	Administration and operations	39	37	13	7	4	0	0	76	11	527
2020	Human resources	46	35	10	8	2	0	0	80	10	213
2020	Financial management	39	41	11	6	3	1	0	80	9	176
2020	Procurement	48	36	4	6	6	0	0	85	12	52
2020	Real property	38	35	15	7	5	0	0	72	12	115
2020	Materiel management	34	33	16	7	10	0	0	67	16	22
2020	Information management	37	32	13	18	0	0	0	69	18	32
2020	Information technology	34	28	19	15	4	0	0	63	18	59
2020	Data sciences	36	22	21	14	7	0	0	58	21	27
2020	Policy	42	33	13	9	3	1	0	76	11	113
2020	Project management	36	36	12	10	5	0	0	72	15	270
2020	Other services to the public	29	38	15	11	7	0	0	67	18	338
2020	None of the above	29	34	15	13	8	0	0	64	21	448
2019	Client contact centre	40	34	14	9	3	0	0	74	12	170
2019	Federal regulators	11	36	32	9	12	0	0	47	21	14
2019	Compliance, inspection and enforcement	30	22	16	20	12	0	0	52	32	90
2019	Communications or public affairs	40	38	9	8	5	0	0	78	13	360
2019	Security	39	39	7	14	0	0	0	79	14	13
2019	Science and technology	37	40	12	7	4	0	0	76	12	409
2019	Administration and operations	31	40	14	11	4	0	0	71	15	576
2019	Human resources	37	37	13	10	3	0	0	74	13	249
2019	Financial management	27	46	8	9	9	0	0	74	18	163
2019	Procurement	44	31	9	10	5	0	0	75	15	46
2019	Real property	32	43	11	6	8	0	0	75	14	128
2019	Materiel management	26	34	19	13	9	0	0	59	22	31
2019	Information management	46	26	16	8	5	0	0	71	13	35
2019	Information technology	30	43	13	11	2	0	0	73	13	48
2019	Data sciences	44	28	12	11	4	0	0	72	16	43
2019	Policy	30	47	10	5	8	0	0	77	13	79
2019	Project management	36	39	9	11	5	0	0	76	16	287
2019	Other services to the public	39	33	12	10	6	0	0	72	16	846
2019	None of the above	32	34	14	12	8	0	0	67	20	644
2018	Client contact centre	28	37	19	8	9	0	0	64	17	205
2018	Compliance, inspection and enforcement	27	27	15	17	14	0	0	54	31	92
2018	Communications or public affairs	37	40	11	9	4	0	0	77	13	347
2018	Security	21	59	6	15	0	0	0	79	15	16
2018	Science and technology	31	43	12	10	5	0	0	74	15	398
2018	Administration and operations	29	41	13	13	4	0	0	70	17	586
2018	Human resources	34	49	6	9	2	0	0	83	11	234
2018	Financial management	26	44	18	5	7	0	0	70	12	162
2018	Procurement	36	43	7	9	5	0	0	79	14	42
2018	Real property	27	34	13	11	16	0	0	60	27	116
2018	Materiel management	16	42	15	21	6	0	0	58	27	38
2018	Information management	52	36	3	2	7	0	0	87	10	34
2018	Information technology	31	39	18	8	4	0	0	70	13	49
2018	Data sciences	40	45	12	0	3	0	0	85	3	33
2018	Policy	36	38	8	12	7	0	0	74	18	84
2018	Project management	35	39	11	9	7	0	0	74	16	314
2018	Other services to the public	31	39	11	11	8	0	0	70	19	785
2018	None of the above	26	36	14	12	11	1	0	63	23	610
2017	Client contact centre	29	38	16	12	5	0	0	67	17	211
2017	Federal regulators	15	50	26	10	0	0	0	64	10	12
2017	Compliance, inspection and enforcement	20	44	12	17	7	0	0	64	24	57
2017	Communications or public affairs	37	42	9	7	5	0	0	79	12	274
2017	Security	24	34	26	11	5	0	0	58	16	13
2017	Science and technology	35	34	14	11	7	0	0	69	18	332
2017	Administration and operations	30	41	12	11	6	0	0	71	17	495
2017	Human resources	44	35	9	6	5	0	0	79	11	209
2017	Financial management	35	40	9	12	5	0	0	75	17	168
2017	Procurement	39	34	18	7	2	0	0	73	9	41
2017	Real property	23	42	15	9	11	0	0	65	20	126
2017	Materiel management	25	33	15	16	10	0	0	58	26	26
2017	Information management	34	38	12	12	0	0	4	75	12	31
2017	Information technology	35	29	23	6	6	0	0	64	12	61
2017	Data sciences	42	27	13	14	5	0	0	68	19	27
2017	Policy	33	35	13	16	3	0	0	68	19	67
2017	Project management	34	40	11	8	6	0	0	74	14	308
2017	Other services to the public	35	33	13	11	8	1	0	68	19	701
2017	None of the above	29	38	12	11	10	1	0	68	20	768

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	44	12	2	2	0	0	84	4	48
2020	Federal regulators	34	34	18	14	0	0	0	68	14	14
2020	Compliance, inspection and enforcement	43	36	8	12	1	0	0	79	13	89
2020	Communications or public affairs	49	37	7	5	2	0	0	86	7	254
2020	Security	70	18	0	12	0	0	0	88	12	10
2020	Science and technology	54	34	9	2	1	0	0	88	2	403
2020	Administration and operations	57	31	8	3	0	0	0	89	3	524
2020	Human resources	59	31	6	4	0	0	0	90	4	214
2020	Financial management	55	34	9	1	1	0	0	88	2	177
2020	Procurement	63	25	6	2	4	0	0	88	6	52
2020	Real property	49	39	9	1	1	0	0	89	2	113
2020	Materiel management	71	29	0	0	0	0	0	100	0	22
2020	Information management	42	43	6	9	0	0	0	85	9	32
2020	Information technology	54	34	7	5	0	0	0	88	5	59
2020	Data sciences	40	39	18	4	0	0	0	79	4	27
2020	Policy	53	34	11	3	0	0	0	87	3	113
2020	Project management	53	37	7	2	1	0	0	89	4	267
2020	Other services to the public	57	33	6	2	1	0	0	90	3	339
2020	None of the above	57	32	7	2	1	0	0	89	3	447
2019	Client contact centre	55	24	14	5	2	0	0	79	7	170
2019	Federal regulators	24	43	33	0	0	0	0	67	0	14
2019	Compliance, inspection and enforcement	55	31	8	1	4	0	0	87	5	89
2019	Communications or public affairs	53	35	7	4	2	0	0	88	6	358
2019	Security	47	42	5	7	0	0	0	88	7	13
2019	Science and technology	59	32	6	2	1	0	0	92	3	407
2019	Administration and operations	54	33	8	4	1	0	0	86	6	574
2019	Human resources	60	27	9	3	1	0	0	87	4	251
2019	Financial management	49	38	7	4	2	0	0	87	6	162
2019	Procurement	60	31	6	0	4	0	0	90	4	46
2019	Real property	56	37	6	0	1	0	0	93	1	126
2019	Materiel management	29	56	10	4	0	0	0	85	4	31
2019	Information management	45	34	19	2	0	0	0	79	2	35
2019	Information technology	54	31	11	2	2	0	0	85	5	48
2019	Data sciences	52	34	7	5	2	0	0	87	7	43
2019	Policy	42	47	5	5	0	0	0	90	5	78
2019	Project management	66	27	5	1	1	0	0	93	2	287
2019	Other services to the public	62	24	9	3	2	0	0	86	4	844
2019	None of the above	63	27	7	2	1	0	0	90	3	643
2018	Client contact centre	50	37	9	3	1	0	0	87	4	205
2018	Compliance, inspection and enforcement	41	38	10	7	3	0	0	80	11	91
2018	Communications or public affairs	56	32	9	3	1	0	0	88	4	348
2018	Security	44	52	4	0	0	0	0	96	0	16
2018	Science and technology	56	34	6	2	2	0	0	90	4	394
2018	Administration and operations	55	32	10	2	1	0	0	87	4	584
2018	Human resources	57	34	4	4	0	0	0	91	5	232
2018	Financial management	50	39	7	2	1	0	0	89	4	162
2018	Procurement	59	37	2	2	0	0	0	96	2	42
2018	Real property	47	38	6	2	6	0	0	85	8	114
2018	Materiel management	34	45	15	6	0	0	0	80	6	38
2018	Information management	43	49	6	2	0	0	0	92	2	34
2018	Information technology	52	40	2	4	2	0	0	92	6	48
2018	Data sciences	56	31	13	0	0	0	0	87	0	32
2018	Policy	50	39	7	4	0	0	0	89	4	84
2018	Project management	61	30	7	2	1	0	0	91	3	311
2018	Other services to the public	56	33	8	1	1	0	0	90	2	782
2018	None of the above	59	28	8	4	1	0	0	88	5	611
2017	Client contact centre	54	34	7	5	1	0	1	88	6	210
2017	Federal regulators	49	41	0	10	0	0	0	90	10	12
2017	Compliance, inspection and enforcement	57	34	6	2	1	0	0	91	3	58
2017	Communications or public affairs	58	34	4	2	1	0	0	93	3	274
2017	Security	42	50	7	0	0	0	0	93	0	13
2017	Science and technology	62	29	6	3	1	0	0	91	3	330
2017	Administration and operations	56	35	7	1	1	0	0	91	3	497
2017	Human resources	60	31	6	2	0	0	0	91	2	209
2017	Financial management	51	40	7	2	1	0	0	91	2	168
2017	Procurement	70	19	12	0	0	0	0	88	0	40
2017	Real property	52	32	8	6	2	0	0	84	8	125
2017	Materiel management	59	37	4	0	0	0	0	96	0	26
2017	Information management	55	31	14	0	0	0	0	86	0	30
2017	Information technology	50	35	11	0	2	1	0	86	2	60
2017	Data sciences	61	21	10	8	0	0	0	82	8	27
2017	Policy	47	42	7	3	0	0	0	90	3	68
2017	Project management	60	31	5	3	0	0	0	91	4	310
2017	Other services to the public	60	29	8	3	1	0	0	89	4	701
2017	None of the above	58	32	6	2	1	0	0	91	3	766
2014	Client contact centre	55	38	7	0	0	0	0	93	0	197
2014	Federal regulators	41	26	0	25	8	0	0	67	33	11
2014	Compliance, inspection and enforcement	62	31	4	2	1	0	0	92	4	73
2014	Communications or public affairs	69	25	4	2	0	0	0	94	2	232
2014	Security	76	24	0	0	0	0	0	100	0	13
2014	Science and technology	66	29	4	2	0	0	0	94	2	288
2014	Administration and operations	68	25	5	1	1	0	0	92	3	442
2014	Human resources	56	34	8	2	0	0	0	90	2	182
2014	Financial management	64	27	5	3	1	1	0	91	4	140
2014	Procurement	80	16	4	0	0	0	0	96	0	24
2014	Real property	61	34	4	1	0	0	0	95	1	116
2014	Materiel management	66	32	2	0	0	0	0	98	0	41
2014	Information management	71	23	6	0	0	0	0	94	0	34
2014	Information technology	64	28	8	0	0	0	0	92	0	50
2014	Other services to the public	71	24	3	1	0	0	0	95	2	729
2014	None of the above	68	25	5	2	1	0	0	93	2	660

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	39	6	17	8	2	2	67	27	49
2020	Federal regulators	27	43	16	14	0	0	0	70	14	14
2020	Compliance, inspection and enforcement	22	35	11	21	11	0	0	57	32	88
2020	Communications or public affairs	40	40	6	10	3	0	0	80	13	253
2020	Security	30	38	21	0	12	0	0	68	12	10
2020	Science and technology	37	43	10	7	2	0	0	80	10	402
2020	Administration and operations	41	38	9	8	3	0	0	79	11	524
2020	Human resources	44	36	8	10	2	0	0	81	11	214
2020	Financial management	40	45	8	5	3	0	0	85	8	178
2020	Procurement	33	34	14	13	6	0	0	67	19	52
2020	Real property	40	42	8	8	2	0	0	81	11	115
2020	Materiel management	41	33	10	16	0	0	0	74	16	22
2020	Information management	40	50	0	6	3	0	0	91	9	32
2020	Information technology	42	28	14	12	4	0	0	70	16	59
2020	Data sciences	34	30	11	17	7	0	0	65	24	27
2020	Policy	44	38	8	10	1	0	0	82	10	112
2020	Project management	37	43	12	4	4	0	0	80	8	270
2020	Other services to the public	30	42	12	7	9	0	0	73	15	338
2020	None of the above	33	35	11	11	8	1	0	69	19	447
2019	Client contact centre	27	32	14	17	7	0	2	60	25	172
2019	Federal regulators	31	44	0	19	6	0	0	75	25	14
2019	Compliance, inspection and enforcement	19	24	18	28	11	0	0	43	39	90
2019	Communications or public affairs	37	39	12	9	3	0	0	76	12	360
2019	Security	12	57	12	19	0	0	0	70	19	13
2019	Science and technology	34	44	11	8	3	0	0	78	11	410
2019	Administration and operations	33	39	12	11	4	0	0	73	15	575
2019	Human resources	38	38	8	11	4	0	0	76	16	250
2019	Financial management	27	43	10	13	7	0	0	70	20	161
2019	Procurement	24	43	11	15	7	0	0	67	22	46
2019	Real property	31	45	13	9	3	0	0	76	11	127
2019	Materiel management	11	51	9	18	11	0	0	63	28	31
2019	Information management	39	45	6	2	5	3	0	86	8	34
2019	Information technology	38	32	15	11	5	0	0	70	16	48
2019	Data sciences	31	35	19	6	9	0	0	66	16	43
2019	Policy	29	44	4	18	6	0	0	73	24	79
2019	Project management	42	40	8	8	2	0	0	82	10	285
2019	Other services to the public	35	35	10	11	8	0	0	71	20	847
2019	None of the above	31	36	12	12	9	0	0	67	21	645
2018	Client contact centre	17	37	21	15	11	0	0	53	26	206
2018	Compliance, inspection and enforcement	28	30	15	13	14	0	0	58	26	92
2018	Communications or public affairs	32	43	13	7	5	0	0	76	12	347
2018	Security	21	25	29	25	0	0	0	46	25	16
2018	Science and technology	29	44	12	11	5	1	0	73	16	394
2018	Administration and operations	27	43	13	10	6	0	0	71	16	584
2018	Human resources	35	41	8	11	4	0	0	76	16	231
2018	Financial management	29	45	11	9	6	0	0	74	15	162
2018	Procurement	29	42	7	18	5	0	0	71	22	42
2018	Real property	32	38	11	6	13	0	0	70	19	116
2018	Materiel management	19	40	19	16	7	0	0	59	23	38
2018	Information management	38	40	11	11	0	0	0	78	11	34
2018	Information technology	27	42	12	13	7	0	0	68	20	49
2018	Data sciences	38	37	13	6	6	0	0	75	12	33
2018	Policy	36	35	16	10	3	0	0	71	12	84
2018	Project management	37	41	9	8	5	0	0	78	13	314
2018	Other services to the public	28	38	10	15	9	0	0	66	24	780
2018	None of the above	27	37	11	13	12	0	0	64	26	612
2017	Client contact centre	19	36	14	20	10	1	1	56	30	209
2017	Federal regulators	27	47	0	26	0	0	0	74	26	12
2017	Compliance, inspection and enforcement	21	50	9	16	5	0	0	71	20	58
2017	Communications or public affairs	34	49	7	7	4	0	0	82	11	274
2017	Security	24	41	22	7	5	0	0	65	13	13
2017	Science and technology	34	40	12	9	4	0	0	74	14	331
2017	Administration and operations	35	39	8	13	4	0	1	74	18	497
2017	Human resources	40	40	12	6	3	0	1	80	8	209
2017	Financial management	27	49	10	12	2	1	0	76	14	168
2017	Procurement	35	38	9	16	2	0	0	72	19	40
2017	Real property	25	50	8	7	9	0	0	75	16	126
2017	Materiel management	29	29	14	15	12	0	0	59	28	26
2017	Information management	25	55	7	5	4	0	4	83	9	31
2017	Information technology	35	41	19	3	3	0	0	75	6	60
2017	Data sciences	40	43	3	15	0	0	0	83	15	27
2017	Policy	36	41	11	12	0	0	0	77	12	68
2017	Project management	40	39	9	11	1	0	0	79	12	310
2017	Other services to the public	27	41	10	14	8	0	0	68	22	700
2017	None of the above	29	43	8	12	8	0	0	72	19	765
2014	Client contact centre	19	33	18	13	17	0	0	52	29	198
2014	Federal regulators	17	51	16	8	8	0	0	68	16	11
2014	Compliance, inspection and enforcement	6	43	12	24	14	0	0	50	39	73
2014	Communications or public affairs	30	40	15	9	6	0	0	71	15	231
2014	Security	19	44	7	30	0	0	0	63	30	13
2014	Science and technology	23	47	10	15	5	0	0	71	20	288
2014	Administration and operations	27	43	11	11	7	0	0	70	19	443
2014	Human resources	21	50	7	11	6	5	0	75	18	182
2014	Financial management	26	38	14	14	7	1	0	64	22	140
2014	Procurement	34	30	17	17	3	0	0	63	20	24
2014	Real property	20	46	17	12	5	0	0	66	17	117
2014	Materiel management	19	55	8	15	3	0	0	74	18	41
2014	Information management	20	57	6	17	0	0	0	77	17	33
2014	Information technology	28	36	20	14	2	0	0	64	16	50
2014	Other services to the public	22	43	14	14	8	0	0	64	22	729
2014	None of the above	25	44	11	12	8	0	0	69	20	660

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	33	25	7	8	0	0	60	14	49
2020	Federal regulators	14	44	22	7	14	0	0	57	21	14
2020	Compliance, inspection and enforcement	24	32	10	24	10	0	0	56	34	89
2020	Communications or public affairs	48	31	11	8	2	0	0	79	10	254
2020	Security	39	38	12	0	12	0	0	77	12	10
2020	Science and technology	38	42	11	5	3	0	0	81	8	402
2020	Administration and operations	43	37	12	5	3	0	0	80	8	526
2020	Human resources	50	32	10	6	2	0	0	82	8	214
2020	Financial management	44	37	13	2	4	0	0	81	6	178
2020	Procurement	39	35	21	4	2	0	0	74	6	52
2020	Real property	42	35	10	10	3	0	0	76	13	115
2020	Materiel management	37	44	10	7	3	0	0	81	10	22
2020	Information management	52	32	3	12	0	0	0	85	12	32
2020	Information technology	35	35	18	10	2	0	0	70	12	59
2020	Data sciences	33	32	11	14	11	0	0	65	24	27
2020	Policy	44	34	10	9	2	0	0	78	11	113
2020	Project management	42	36	12	5	4	0	0	78	9	270
2020	Other services to the public	36	31	15	10	8	0	0	67	17	341
2020	None of the above	38	33	14	7	7	0	1	72	14	448
2019	Client contact centre	41	26	15	15	3	0	0	67	18	171
2019	Federal regulators	45	34	6	9	6	0	0	80	15	14
2019	Compliance, inspection and enforcement	26	30	15	15	13	0	0	57	29	90
2019	Communications or public affairs	43	34	11	9	4	0	0	77	13	361
2019	Security	10	53	37	0	0	0	0	63	0	13
2019	Science and technology	37	40	12	7	4	0	0	77	11	407
2019	Administration and operations	38	36	12	10	4	0	0	74	14	577
2019	Human resources	44	37	11	5	2	0	0	82	7	250
2019	Financial management	32	40	13	10	4	1	0	73	15	162
2019	Procurement	44	29	10	14	4	0	0	72	18	45
2019	Real property	33	37	17	8	5	0	0	70	13	128
2019	Materiel management	16	40	22	7	15	0	0	56	22	31
2019	Information management	56	26	8	5	5	0	0	82	10	35
2019	Information technology	29	45	11	10	5	0	0	74	14	48
2019	Data sciences	25	42	7	12	14	0	0	67	26	43
2019	Policy	30	36	14	14	6	0	0	66	20	79
2019	Project management	47	33	7	8	5	0	0	80	13	287
2019	Other services to the public	41	29	14	10	6	0	0	69	16	847
2019	None of the above	34	31	17	12	6	0	0	65	18	642
2018	Client contact centre	19	33	19	18	11	0	0	52	29	204
2018	Compliance, inspection and enforcement	27	30	17	13	12	0	0	57	25	89
2018	Communications or public affairs	38	38	11	9	4	0	0	76	12	345
2018	Security	26	35	13	15	10	0	0	62	25	16
2018	Science and technology	33	39	14	9	4	0	0	73	14	394
2018	Administration and operations	30	41	15	9	5	0	0	71	14	581
2018	Human resources	42	36	11	6	5	1	0	78	10	234
2018	Financial management	34	38	15	10	3	0	0	72	13	162
2018	Procurement	33	38	13	9	7	0	0	71	16	42
2018	Real property	30	32	18	9	11	0	0	62	20	116
2018	Materiel management	38	24	10	17	12	0	0	62	28	38
2018	Information management	49	31	11	6	3	0	0	81	8	34
2018	Information technology	35	34	15	12	4	0	0	69	16	49
2018	Data sciences	45	22	19	11	3	0	0	67	15	33
2018	Policy	37	38	12	10	4	0	0	75	13	84
2018	Project management	38	37	12	8	5	0	0	75	13	311
2018	Other services to the public	33	35	13	11	7	0	0	68	18	782
2018	None of the above	30	34	14	10	11	0	0	65	21	609
2017	Client contact centre	27	35	18	12	7	0	1	62	19	210
2017	Federal regulators	27	40	26	7	0	0	0	67	7	12
2017	Compliance, inspection and enforcement	29	41	10	15	4	0	0	70	19	58
2017	Communications or public affairs	44	33	10	8	5	0	0	77	13	274
2017	Security	13	30	45	7	5	0	0	42	13	13
2017	Science and technology	37	40	10	10	3	0	0	77	13	330
2017	Administration and operations	40	38	10	7	4	0	0	79	11	496
2017	Human resources	45	31	14	6	3	0	0	76	10	209
2017	Financial management	33	40	15	8	3	1	1	74	11	168
2017	Procurement	42	33	16	9	0	0	0	75	9	40
2017	Real property	29	41	13	8	9	0	0	71	17	125
2017	Materiel management	38	22	18	16	5	0	0	61	21	26
2017	Information management	37	39	16	4	0	0	4	79	5	31
2017	Information technology	38	31	21	9	0	0	0	70	9	60
2017	Data sciences	49	28	6	16	0	0	0	78	16	27
2017	Policy	41	34	19	5	1	0	0	75	7	68
2017	Project management	43	34	11	8	3	0	0	78	11	310
2017	Other services to the public	35	36	10	12	7	0	0	72	18	700
2017	None of the above	36	35	13	10	6	0	0	71	16	764
2014	Client contact centre	31	31	12	21	4	0	0	62	25	198
2014	Federal regulators	27	40	17	8	8	0	0	67	16	11
2014	Compliance, inspection and enforcement	16	33	21	19	11	0	0	49	30	73
2014	Communications or public affairs	41	33	9	11	6	0	0	74	16	232
2014	Security	38	25	19	18	0	0	0	63	18	13
2014	Science and technology	24	49	11	11	5	0	0	74	15	288
2014	Administration and operations	36	36	12	9	7	0	0	72	16	443
2014	Human resources	32	42	11	9	6	0	0	74	15	182
2014	Financial management	31	44	11	7	7	1	1	75	14	140
2014	Procurement	51	19	22	0	8	0	0	70	8	24
2014	Real property	24	55	9	5	6	0	0	79	11	117
2014	Materiel management	35	40	9	14	1	0	0	76	15	41
2014	Information management	25	42	18	15	0	0	0	67	15	34
2014	Information technology	46	24	18	6	6	0	0	70	12	50
2014	Other services to the public	33	38	13	12	4	0	0	71	16	728
2014	None of the above	34	37	13	10	5	0	0	71	16	660

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	50	17	8	4	0	0	70	12	49
2020	Federal regulators	28	30	16	20	7	0	0	57	27	14
2020	Compliance, inspection and enforcement	27	27	16	23	7	0	0	54	30	89
2020	Communications or public affairs	36	45	9	8	2	0	0	81	9	254
2020	Security	58	31	0	0	12	0	0	88	12	10
2020	Science and technology	28	46	15	8	2	1	0	76	10	404
2020	Administration and operations	36	42	12	7	3	0	0	78	10	528
2020	Human resources	46	35	6	10	3	0	0	82	12	214
2020	Financial management	36	42	13	5	4	0	0	78	8	177
2020	Procurement	38	40	10	9	4	0	0	78	12	52
2020	Real property	32	44	14	8	2	0	0	76	10	115
2020	Materiel management	26	45	19	10	0	0	0	71	10	22
2020	Information management	40	36	10	9	0	5	0	80	9	32
2020	Information technology	31	43	17	9	0	0	0	74	9	58
2020	Data sciences	27	49	4	12	8	0	0	77	19	25
2020	Policy	41	34	11	10	4	0	0	74	15	113
2020	Project management	33	40	14	8	4	1	0	74	12	267
2020	Other services to the public	33	38	13	10	5	1	0	71	16	339
2020	None of the above	26	40	17	12	5	0	0	66	17	448
2019	Client contact centre	38	39	15	6	2	0	0	77	9	168
2019	Federal regulators	13	35	25	21	6	0	0	48	27	13
2019	Compliance, inspection and enforcement	20	31	17	19	13	0	0	51	32	91
2019	Communications or public affairs	40	41	10	7	2	1	0	81	9	359
2019	Security	28	60	5	7	0	0	0	88	7	13
2019	Science and technology	32	44	12	8	3	1	0	77	11	410
2019	Administration and operations	33	43	11	10	3	0	0	76	13	575
2019	Human resources	38	40	8	10	3	0	0	79	13	250
2019	Financial management	28	41	17	9	5	0	0	69	14	162
2019	Procurement	32	42	13	10	4	0	0	74	14	45
2019	Real property	27	46	17	7	3	0	0	73	10	124
2019	Materiel management	15	41	24	11	9	0	0	56	20	30
2019	Information management	43	42	5	5	5	0	0	85	10	35
2019	Information technology	30	43	8	12	5	2	0	75	17	48
2019	Data sciences	33	41	11	10	0	2	2	78	10	43
2019	Policy	23	45	12	14	4	1	0	69	19	76
2019	Project management	34	43	12	9	2	0	0	77	11	284
2019	Other services to the public	41	33	13	8	4	0	0	75	12	842
2019	None of the above	29	39	18	10	4	0	0	68	14	642
2018	Client contact centre	25	43	17	11	2	0	0	69	14	206
2018	Compliance, inspection and enforcement	21	42	17	14	6	0	0	63	21	91
2018	Communications or public affairs	34	42	12	9	3	0	0	76	12	347
2018	Security	39	40	10	10	0	0	0	79	10	16
2018	Science and technology	31	39	15	10	4	1	0	70	14	396
2018	Administration and operations	31	38	17	9	4	0	0	70	13	585
2018	Human resources	39	38	11	10	3	0	0	77	12	233
2018	Financial management	28	39	18	7	7	0	0	67	14	161
2018	Procurement	40	42	4	11	2	0	0	82	14	42
2018	Real property	22	34	16	14	12	1	0	57	26	115
2018	Materiel management	26	22	31	16	4	0	0	49	20	38
2018	Information management	49	38	8	5	0	0	0	87	5	34
2018	Information technology	31	42	11	9	7	0	0	73	16	49
2018	Data sciences	39	39	12	7	3	0	0	78	10	33
2018	Policy	26	38	13	16	7	0	0	64	23	84
2018	Project management	31	40	14	9	5	1	0	71	14	311
2018	Other services to the public	33	38	12	11	5	1	0	72	16	784
2018	None of the above	24	37	16	12	10	1	0	61	22	614
2017	Client contact centre	31	40	17	8	3	0	1	72	10	210
2017	Federal regulators	27	37	19	10	7	0	0	64	17	12
2017	Compliance, inspection and enforcement	30	32	16	21	1	0	0	62	22	58
2017	Communications or public affairs	43	38	10	7	3	0	0	81	10	272
2017	Security	13	29	33	7	18	0	0	42	26	13
2017	Science and technology	33	37	14	10	4	0	1	71	14	331
2017	Administration and operations	33	44	10	10	3	0	0	77	13	496
2017	Human resources	39	41	8	6	5	0	2	81	11	209
2017	Financial management	27	49	13	7	3	0	0	76	11	167
2017	Procurement	42	35	19	5	0	0	0	76	5	40
2017	Real property	23	47	12	8	9	0	0	71	17	126
2017	Materiel management	29	20	20	17	15	0	0	49	31	26
2017	Information management	35	47	2	7	0	4	4	90	8	31
2017	Information technology	30	38	22	6	1	0	1	69	8	60
2017	Data sciences	25	43	14	9	5	5	0	71	15	27
2017	Policy	38	32	9	17	1	1	1	72	19	68
2017	Project management	36	37	11	11	4	1	0	74	15	309
2017	Other services to the public	39	38	9	9	4	0	0	78	13	700
2017	None of the above	32	40	13	10	5	0	0	72	15	766
2014	Client contact centre	28	42	15	7	7	0	0	71	14	196
2014	Federal regulators	16	35	17	16	16	0	0	51	32	11
2014	Compliance, inspection and enforcement	11	38	13	23	14	0	0	50	37	73
2014	Communications or public affairs	42	36	10	8	3	0	0	78	11	232
2014	Security	20	41	7	31	0	0	0	62	31	13
2014	Science and technology	26	43	15	9	4	0	4	71	14	288
2014	Administration and operations	35	37	14	9	5	0	0	72	14	443
2014	Human resources	35	37	16	8	4	0	0	72	12	182
2014	Financial management	29	39	16	9	5	1	1	69	14	140
2014	Procurement	37	30	17	7	9	0	0	67	16	24
2014	Real property	21	41	21	12	5	0	0	62	17	117
2014	Materiel management	21	45	18	13	3	0	0	66	16	41
2014	Information management	27	54	14	3	0	0	3	83	3	34
2014	Information technology	47	24	20	6	4	0	0	70	10	50
2014	Other services to the public	33	44	11	10	3	0	0	76	13	729
2014	None of the above	29	41	15	9	4	0	0	71	14	661

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	46	8	8	0	0	0	84	8	49
2020	Federal regulators	14	64	9	0	14	0	0	77	14	14
2020	Compliance, inspection and enforcement	39	37	9	12	2	0	0	76	14	89
2020	Communications or public affairs	48	42	7	3	1	0	0	89	4	253
2020	Security	68	9	0	23	0	0	0	77	23	10
2020	Science and technology	54	33	8	4	1	0	0	88	5	403
2020	Administration and operations	48	39	7	4	2	1	0	87	6	529
2020	Human resources	55	31	8	4	1	0	0	87	5	214
2020	Financial management	48	38	9	4	2	0	0	85	6	178
2020	Procurement	42	44	4	6	4	0	0	86	10	52
2020	Real property	40	40	13	6	1	0	0	80	7	114
2020	Materiel management	58	42	0	0	0	0	0	100	0	22
2020	Information management	40	39	9	12	0	0	0	79	12	32
2020	Information technology	52	33	7	8	0	0	0	85	8	58
2020	Data sciences	34	41	21	4	0	0	0	75	4	27
2020	Policy	44	40	6	8	2	0	0	84	10	113
2020	Project management	47	39	9	3	2	0	0	86	5	269
2020	Other services to the public	51	35	8	3	3	0	0	86	5	341
2020	None of the above	45	38	9	6	1	1	0	84	7	449
2019	Client contact centre	52	29	12	3	2	1	0	82	6	173
2019	Federal regulators	31	25	32	12	0	0	0	56	12	14
2019	Compliance, inspection and enforcement	41	39	6	8	5	0	0	80	13	90
2019	Communications or public affairs	52	34	8	5	1	0	0	85	6	361
2019	Security	32	33	28	7	0	0	0	65	7	13
2019	Science and technology	54	36	6	3	0	0	0	90	4	410
2019	Administration and operations	44	40	9	6	2	0	0	84	8	580
2019	Human resources	50	34	9	7	0	0	0	84	7	252
2019	Financial management	35	48	7	5	5	0	0	83	10	164
2019	Procurement	51	35	7	7	0	0	0	85	7	46
2019	Real property	47	39	12	2	1	0	0	86	2	129
2019	Materiel management	46	26	11	17	0	0	0	72	17	31
2019	Information management	46	45	2	7	0	0	0	90	7	35
2019	Information technology	45	42	8	2	2	0	0	88	5	48
2019	Data sciences	52	30	11	7	0	0	0	82	7	43
2019	Policy	40	45	8	6	1	0	0	85	8	79
2019	Project management	52	38	5	4	1	0	0	90	5	287
2019	Other services to the public	57	30	6	3	3	0	0	88	6	848
2019	None of the above	51	34	8	5	1	0	0	86	6	650
2018	Client contact centre	46	39	8	5	2	0	0	85	7	206
2018	Compliance, inspection and enforcement	32	47	13	4	4	0	0	80	8	92
2018	Communications or public affairs	47	40	7	6	1	0	0	86	7	348
2018	Security	45	29	15	0	10	0	0	75	10	16
2018	Science and technology	54	36	6	4	0	0	0	90	4	398
2018	Administration and operations	47	36	11	5	1	0	0	83	6	585
2018	Human resources	44	42	8	5	1	0	0	86	6	234
2018	Financial management	40	39	13	4	3	0	1	80	7	162
2018	Procurement	50	36	7	4	2	0	0	86	7	42
2018	Real property	35	40	12	6	6	0	0	75	13	116
2018	Materiel management	31	47	13	9	0	0	0	77	9	38
2018	Information management	44	49	5	2	0	0	0	92	2	34
2018	Information technology	41	46	10	2	0	2	0	89	2	49
2018	Data sciences	57	34	3	6	0	0	0	91	6	33
2018	Policy	44	40	7	4	5	0	0	84	9	84
2018	Project management	51	36	7	5	2	0	0	87	7	312
2018	Other services to the public	54	31	8	5	1	1	0	85	7	786
2018	None of the above	51	32	10	4	2	0	0	83	7	613
2017	Client contact centre	44	43	6	6	1	0	1	87	7	210
2017	Federal regulators	35	55	10	0	0	0	0	90	0	12
2017	Compliance, inspection and enforcement	41	47	5	5	2	0	0	88	7	58
2017	Communications or public affairs	50	41	5	4	0	0	0	90	4	274
2017	Security	45	47	7	0	0	0	0	93	0	13
2017	Science and technology	55	37	4	4	1	0	0	92	5	331
2017	Administration and operations	50	35	9	6	0	0	0	85	6	496
2017	Human resources	49	36	9	3	2	0	0	86	5	208
2017	Financial management	41	43	11	2	2	1	0	84	5	166
2017	Procurement	61	25	12	0	2	0	0	86	2	40
2017	Real property	43	38	10	5	5	0	0	80	10	126
2017	Materiel management	37	44	11	7	0	0	0	81	7	26
2017	Information management	61	28	7	0	0	0	4	93	0	31
2017	Information technology	42	36	15	3	4	0	1	78	7	59
2017	Data sciences	63	24	8	5	0	0	0	87	5	27
2017	Policy	39	48	3	10	0	0	0	87	10	68
2017	Project management	50	37	3	7	2	0	0	88	9	310
2017	Other services to the public	54	32	6	5	3	0	0	86	7	698
2017	None of the above	52	34	9	3	2	0	0	86	5	763
2014	Client contact centre	47	43	7	2	1	0	0	90	3	196
2014	Federal regulators	35	40	0	8	16	0	0	76	24	11
2014	Compliance, inspection and enforcement	37	42	19	1	1	0	0	79	2	73
2014	Communications or public affairs	54	35	6	3	2	0	0	89	5	232
2014	Security	44	56	0	0	0	0	0	100	0	13
2014	Science and technology	53	36	6	4	1	0	0	89	5	287
2014	Administration and operations	47	37	9	5	2	0	0	84	7	443
2014	Human resources	39	43	8	8	2	0	0	82	10	182
2014	Financial management	43	42	10	1	3	1	0	86	4	140
2014	Procurement	58	38	0	4	0	0	0	96	4	24
2014	Real property	46	40	10	4	0	0	0	86	4	117
2014	Materiel management	43	50	4	3	0	0	0	92	3	41
2014	Information management	49	39	6	6	0	0	0	89	6	34
2014	Information technology	44	34	18	2	2	0	0	78	4	50
2014	Other services to the public	55	33	8	3	1	0	0	89	3	729
2014	None of the above	51	35	9	4	1	0	0	86	5	661

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	35	13	10	4	0	0	73	14	47
2020	Federal regulators	42	31	7	7	14	0	0	73	21	14
2020	Compliance, inspection and enforcement	17	47	18	14	4	0	0	64	18	89
2020	Communications or public affairs	30	41	18	6	5	0	0	71	11	253
2020	Security	30	19	30	0	21	0	0	50	21	10
2020	Science and technology	28	34	23	9	4	0	0	63	14	401
2020	Administration and operations	33	32	18	11	5	0	1	65	17	521
2020	Human resources	38	26	19	10	6	0	0	65	16	213
2020	Financial management	38	25	19	12	7	0	0	63	19	176
2020	Procurement	18	28	35	18	2	0	0	46	19	52
2020	Real property	30	31	27	8	4	0	0	61	12	114
2020	Materiel management	30	39	22	3	6	0	0	69	9	22
2020	Information management	40	45	12	0	0	0	3	88	0	32
2020	Information technology	36	37	19	5	3	0	0	73	8	58
2020	Data sciences	22	43	23	8	4	0	0	66	12	26
2020	Policy	25	31	21	11	12	0	0	56	23	111
2020	Project management	25	39	19	11	6	0	0	64	17	263
2020	Other services to the public	37	36	19	5	3	0	0	73	8	337
2020	None of the above	34	32	18	8	7	0	0	66	16	446
2019	Client contact centre	69	19	8	1	3	0	0	88	4	172
2019	Federal regulators	27	32	28	0	13	0	0	59	13	14
2019	Compliance, inspection and enforcement	33	20	30	10	6	0	1	54	16	90
2019	Communications or public affairs	42	32	12	10	3	0	0	74	13	360
2019	Security	43	38	19	0	0	0	0	81	0	13
2019	Science and technology	24	34	22	13	7	0	0	58	20	407
2019	Administration and operations	34	29	21	11	5	0	0	63	15	578
2019	Human resources	34	30	19	8	8	0	1	64	17	252
2019	Financial management	33	36	16	8	6	0	1	69	15	163
2019	Procurement	28	19	33	14	5	0	0	48	20	46
2019	Real property	26	32	24	6	11	0	1	59	17	128
2019	Materiel management	31	47	17	3	2	0	0	78	6	30
2019	Information management	46	34	15	0	3	0	3	82	3	33
2019	Information technology	34	23	28	13	2	0	0	57	15	48
2019	Data sciences	51	22	16	10	0	0	0	74	10	42
2019	Policy	18	30	26	14	13	0	0	48	27	79
2019	Project management	27	34	23	10	6	0	0	60	17	282
2019	Other services to the public	49	27	14	5	3	0	1	76	9	846
2019	None of the above	38	30	21	6	3	1	1	69	9	647
2018	Client contact centre	55	29	11	4	1	0	0	84	5	205
2018	Compliance, inspection and enforcement	22	36	21	14	7	0	0	57	21	91
2018	Communications or public affairs	41	29	17	7	5	0	0	70	12	351
2018	Security	40	37	14	10	0	0	0	76	10	17
2018	Science and technology	20	40	22	10	7	1	1	60	18	398
2018	Administration and operations	34	27	22	11	6	0	1	61	17	586
2018	Human resources	28	28	22	9	14	0	0	56	22	237
2018	Financial management	40	29	18	6	8	0	0	68	14	162
2018	Procurement	18	39	20	23	0	0	0	57	23	42
2018	Real property	26	31	17	13	12	1	1	57	25	116
2018	Materiel management	39	36	16	9	0	0	0	75	9	38
2018	Information management	70	25	2	2	0	0	0	95	2	34
2018	Information technology	43	39	9	2	5	1	0	84	7	49
2018	Data sciences	46	41	12	0	0	0	0	88	0	33
2018	Policy	21	35	23	10	12	0	0	55	22	85
2018	Project management	27	34	21	14	5	0	0	61	18	315
2018	Other services to the public	51	26	15	5	2	0	1	78	8	787
2018	None of the above	33	32	21	7	6	0	2	66	13	614
2017	Client contact centre	51	32	10	5	1	0	2	84	6	211
2017	Federal regulators	15	37	35	7	7	0	0	51	14	12
2017	Compliance, inspection and enforcement	32	33	17	12	6	0	0	65	18	58
2017	Communications or public affairs	36	35	14	7	6	0	1	72	13	275
2017	Security	38	40	15	7	0	0	0	78	7	13
2017	Science and technology	23	41	22	10	4	0	0	64	14	332
2017	Administration and operations	28	33	20	10	7	0	1	63	17	497
2017	Human resources	28	36	18	9	9	0	0	64	18	209
2017	Financial management	40	28	17	7	7	0	1	69	14	169
2017	Procurement	18	44	22	11	4	0	0	62	16	41
2017	Real property	25	35	22	11	8	0	0	59	18	126
2017	Materiel management	20	54	24	0	2	0	0	74	2	26
2017	Information management	52	26	13	5	0	0	4	81	5	31
2017	Information technology	49	25	14	9	1	0	1	75	10	61
2017	Data sciences	40	33	13	10	3	0	0	74	13	27
2017	Policy	36	28	19	9	7	0	0	65	16	68
2017	Project management	24	37	21	12	6	0	0	61	18	310
2017	Other services to the public	49	30	14	4	1	0	2	80	5	701
2017	None of the above	39	34	16	6	3	1	2	75	9	767
2014	Client contact centre	52	28	10	4	5	0	1	80	10	197
2014	Federal regulators	25	35	16	24	0	0	0	60	24	11
2014	Compliance, inspection and enforcement	15	28	26	15	12	0	4	44	29	73
2014	Communications or public affairs	23	44	19	9	5	0	0	67	14	232
2014	Security	25	55	13	7	0	0	0	80	7	13
2014	Science and technology	25	31	22	13	8	1	0	57	21	288
2014	Administration and operations	31	31	20	10	8	0	1	62	18	443
2014	Human resources	28	33	20	13	5	0	1	62	18	182
2014	Financial management	28	30	22	12	7	1	0	59	19	140
2014	Procurement	18	20	31	23	9	0	0	38	31	24
2014	Real property	17	34	27	12	10	0	1	51	22	117
2014	Materiel management	23	40	22	13	2	0	0	63	15	41
2014	Information management	33	25	18	11	8	0	5	61	20	34
2014	Information technology	32	38	20	2	6	0	2	72	8	50
2014	Other services to the public	41	31	18	6	2	0	1	73	9	730
2014	None of the above	34	33	21	9	3	0	1	67	11	660

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	27	38	21	13	0	0	34	27	49
2020	Federal regulators	14	20	21	37	9	0	0	46	33	14
2020	Compliance, inspection and enforcement	6	20	40	30	3	0	1	33	27	88
2020	Communications or public affairs	9	22	41	21	6	0	0	27	32	253
2020	Security	23	36	41	0	0	0	0	0	59	10
2020	Science and technology	6	20	44	23	8	0	0	30	25	404
2020	Administration and operations	5	27	41	21	5	0	1	26	33	528
2020	Human resources	12	28	32	18	10	0	0	28	40	214
2020	Financial management	6	22	37	26	9	1	0	35	28	178
2020	Procurement	4	32	48	13	4	0	0	16	36	52
2020	Real property	6	36	41	12	6	0	0	17	42	115
2020	Materiel management	10	22	50	18	0	0	0	18	32	22
2020	Information management	6	9	33	49	3	0	0	52	15	32
2020	Information technology	12	34	36	13	5	0	0	18	46	59
2020	Data sciences	10	7	52	21	9	0	0	30	17	27
2020	Policy	10	24	39	20	5	2	1	26	34	113
2020	Project management	10	21	48	16	3	1	0	20	31	270
2020	Other services to the public	9	27	39	18	6	1	1	24	36	340
2020	None of the above	10	27	39	16	6	1	1	22	38	450
2019	Client contact centre	6	15	27	25	22	4	2	50	22	173
2019	Federal regulators	19	18	40	23	0	0	0	23	36	14
2019	Compliance, inspection and enforcement	8	24	35	24	10	0	0	34	31	90
2019	Communications or public affairs	6	21	33	21	16	1	1	38	28	360
2019	Security	0	30	41	16	12	0	0	28	30	13
2019	Science and technology	7	19	43	21	9	1	1	30	27	410
2019	Administration and operations	7	27	34	22	9	0	0	31	34	578
2019	Human resources	10	31	26	20	11	1	2	31	42	251
2019	Financial management	6	25	38	19	10	1	1	29	32	164
2019	Procurement	8	26	32	18	16	0	0	34	34	46
2019	Real property	14	30	37	14	2	1	1	17	45	129
2019	Materiel management	24	36	22	2	14	0	2	16	61	31
2019	Information management	8	20	23	23	20	0	6	45	30	35
2019	Information technology	12	34	29	23	2	0	0	26	45	48
2019	Data sciences	2	18	36	29	14	0	0	43	21	43
2019	Policy	7	29	35	23	2	3	0	26	38	79
2019	Project management	8	28	40	19	4	0	1	23	36	285
2019	Other services to the public	7	15	32	24	19	1	2	44	23	840
2019	None of the above	12	26	36	14	10	1	1	25	38	644
2018	Client contact centre	6	19	28	32	13	1	2	46	25	204
2018	Compliance, inspection and enforcement	7	17	37	24	13	1	1	38	25	92
2018	Communications or public affairs	8	17	41	22	12	0	1	34	25	349
2018	Security	20	28	34	4	9	5	0	14	50	17
2018	Science and technology	5	24	45	16	8	1	1	25	29	398
2018	Administration and operations	8	25	36	20	8	0	2	29	34	584
2018	Human resources	13	27	33	17	9	0	1	27	40	235
2018	Financial management	3	22	46	20	8	1	0	28	25	162
2018	Procurement	9	24	34	25	4	0	2	30	34	42
2018	Real property	16	29	37	12	5	1	0	17	45	116
2018	Materiel management	22	28	20	13	14	0	2	28	51	36
2018	Information management	5	16	31	17	29	0	3	46	21	34
2018	Information technology	8	24	39	24	5	0	0	29	32	49
2018	Data sciences	10	17	26	25	19	0	3	45	28	32
2018	Policy	23	19	35	14	9	0	0	24	41	85
2018	Project management	10	27	38	16	7	0	0	23	38	314
2018	Other services to the public	9	19	32	25	12	2	2	39	29	784
2018	None of the above	12	25	33	18	7	1	2	26	39	610
2017	Client contact centre	6	19	27	24	17	1	7	44	27	207
2017	Federal regulators	0	37	46	10	7	0	0	17	37	12
2017	Compliance, inspection and enforcement	5	21	40	14	19	0	2	33	27	58
2017	Communications or public affairs	6	21	37	22	11	1	3	34	28	274
2017	Security	0	33	31	36	0	0	0	36	33	12
2017	Science and technology	6	22	44	18	6	1	2	25	29	332
2017	Administration and operations	8	24	39	17	7	1	3	25	34	496
2017	Human resources	11	26	40	10	8	1	3	19	39	208
2017	Financial management	6	27	33	22	9	1	2	32	34	168
2017	Procurement	4	27	34	27	4	0	2	33	32	41
2017	Real property	16	31	36	12	5	0	1	16	48	126
2017	Materiel management	19	21	30	27	0	0	4	28	41	26
2017	Information management	5	14	25	28	19	0	9	52	21	30
2017	Information technology	3	30	40	16	11	0	0	27	33	61
2017	Data sciences	12	13	41	20	9	0	5	31	27	27
2017	Policy	8	25	47	11	5	3	1	17	34	68
2017	Project management	10	23	39	17	8	0	2	26	34	309
2017	Other services to the public	5	18	33	21	18	1	3	41	25	697
2017	None of the above	9	24	36	16	9	1	3	27	35	761
2014	Client contact centre	4	26	26	24	13	3	6	40	32	196
2014	Federal regulators	40	41	9	10	0	0	0	10	81	11
2014	Compliance, inspection and enforcement	10	27	35	16	6	2	3	23	40	73
2014	Communications or public affairs	11	33	35	11	9	0	0	20	45	230
2014	Security	12	31	25	17	7	7	0	27	46	13
2014	Science and technology	8	36	33	17	5	0	1	21	45	287
2014	Administration and operations	9	30	35	18	6	0	2	25	40	441
2014	Human resources	16	28	30	16	3	5	2	21	47	182
2014	Financial management	14	29	38	15	3	1	0	18	44	139
2014	Procurement	24	30	32	10	0	0	3	11	56	24
2014	Real property	10	36	40	13	1	1	0	14	46	117
2014	Materiel management	12	25	43	14	3	0	3	18	38	41
2014	Information management	5	23	52	12	3	3	2	16	29	34
2014	Information technology	6	30	36	10	14	0	4	25	37	50
2014	Other services to the public	9	23	37	19	9	1	1	29	33	727
2014	None of the above	11	25	35	19	7	0	1	27	37	659

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	21	27	29	11	4	2	43	29	49
2020	Federal regulators	14	21	52	7	7	0	0	14	34	14
2020	Compliance, inspection and enforcement	8	30	22	30	10	0	0	41	38	87
2020	Communications or public affairs	7	20	34	26	13	0	0	39	27	253
2020	Security	41	0	10	27	21	0	0	48	41	10
2020	Science and technology	8	21	28	29	13	1	0	42	30	402
2020	Administration and operations	9	15	27	33	15	1	0	48	25	525
2020	Human resources	12	17	24	27	17	2	0	45	30	214
2020	Financial management	7	12	25	37	16	3	1	55	19	178
2020	Procurement	2	14	26	41	18	0	0	59	16	52
2020	Real property	7	17	32	29	11	2	2	42	25	114
2020	Materiel management	7	9	41	44	0	0	0	44	15	22
2020	Information management	6	6	24	39	22	0	3	63	12	32
2020	Information technology	11	21	32	16	15	4	2	33	33	59
2020	Data sciences	0	25	25	30	14	6	0	47	26	27
2020	Policy	8	21	29	27	12	3	1	40	30	113
2020	Project management	10	19	28	28	13	1	1	42	29	268
2020	Other services to the public	10	19	28	28	12	3	1	41	30	336
2020	None of the above	11	22	29	25	10	2	1	37	33	449
2019	Client contact centre	6	11	25	26	22	7	2	53	19	173
2019	Federal regulators	11	25	25	21	12	0	6	35	39	14
2019	Compliance, inspection and enforcement	19	22	25	19	15	0	0	34	41	90
2019	Communications or public affairs	8	18	30	20	21	1	1	43	26	359
2019	Security	0	33	27	35	5	0	0	40	33	13
2019	Science and technology	10	20	30	23	15	1	1	38	30	410
2019	Administration and operations	11	18	31	25	14	1	0	39	29	577
2019	Human resources	9	27	23	22	15	3	1	38	37	252
2019	Financial management	10	20	32	22	12	3	1	36	31	162
2019	Procurement	2	10	25	36	20	7	0	60	13	45
2019	Real property	13	24	32	17	10	4	0	28	38	128
2019	Materiel management	9	38	22	16	9	4	2	27	50	31
2019	Information management	18	13	20	23	20	0	6	45	33	35
2019	Information technology	13	19	29	26	11	0	2	37	33	48
2019	Data sciences	9	15	22	34	12	5	2	50	26	43
2019	Policy	11	27	34	18	8	0	1	26	39	79
2019	Project management	10	23	30	25	9	2	0	35	34	286
2019	Other services to the public	9	14	23	26	24	2	2	52	24	840
2019	None of the above	10	19	29	20	16	4	2	38	31	643
2018	Client contact centre	8	16	24	30	17	3	2	50	25	204
2018	Compliance, inspection and enforcement	9	26	30	18	15	1	2	34	36	91
2018	Communications or public affairs	8	17	29	24	19	1	1	44	26	345
2018	Security	10	19	35	21	10	5	0	32	31	16
2018	Science and technology	10	20	31	25	12	1	1	39	30	398
2018	Administration and operations	10	21	26	27	13	1	2	41	32	584
2018	Human resources	9	24	27	21	15	3	1	37	35	236
2018	Financial management	8	14	30	31	14	2	0	46	23	161
2018	Procurement	7	13	28	32	18	0	2	50	21	42
2018	Real property	18	26	25	19	11	1	1	30	45	115
2018	Materiel management	20	19	19	29	12	2	0	41	39	35
2018	Information management	7	8	24	22	33	0	5	58	17	34
2018	Information technology	7	10	39	20	22	0	2	43	17	48
2018	Data sciences	6	15	26	20	34	0	0	53	21	32
2018	Policy	18	15	25	33	8	0	1	41	34	85
2018	Project management	16	20	27	25	11	0	1	36	36	312
2018	Other services to the public	12	19	24	23	18	2	2	43	32	780
2018	None of the above	15	21	31	17	12	2	2	30	38	611
2017	Client contact centre	7	16	27	18	23	4	5	45	26	207
2017	Federal regulators	7	41	27	8	7	10	0	16	53	12
2017	Compliance, inspection and enforcement	7	21	25	21	23	0	3	45	29	58
2017	Communications or public affairs	6	18	27	22	23	3	1	47	26	274
2017	Security	0	39	27	23	11	0	0	34	39	13
2017	Science and technology	10	18	29	25	13	3	3	40	30	332
2017	Administration and operations	9	20	30	20	16	2	4	39	30	492
2017	Human resources	6	16	27	19	21	6	5	45	25	208
2017	Financial management	9	17	29	24	15	5	1	42	28	168
2017	Procurement	0	11	30	36	16	0	7	56	12	41
2017	Real property	14	28	24	22	8	2	1	32	44	126
2017	Materiel management	24	18	27	20	7	4	0	28	44	26
2017	Information management	5	7	19	29	31	0	9	66	13	30
2017	Information technology	4	15	28	29	18	3	2	50	20	61
2017	Data sciences	11	16	25	18	22	3	5	43	29	27
2017	Policy	10	31	24	19	11	1	4	32	43	68
2017	Project management	10	18	33	21	15	2	2	37	29	308
2017	Other services to the public	8	16	24	20	24	4	4	48	26	694
2017	None of the above	10	17	30	19	17	3	4	39	29	759
2014	Client contact centre	13	16	30	22	10	3	5	35	32	197
2014	Federal regulators	25	24	33	18	0	0	0	18	49	11
2014	Compliance, inspection and enforcement	18	22	27	22	8	0	3	31	41	73
2014	Communications or public affairs	8	20	39	17	10	1	5	29	30	232
2014	Security	7	31	30	25	7	0	0	32	38	13
2014	Science and technology	17	33	25	14	8	1	2	23	51	288
2014	Administration and operations	12	22	33	17	12	2	2	30	35	441
2014	Human resources	7	17	37	18	17	2	1	37	25	182
2014	Financial management	9	23	35	20	9	2	1	30	34	139
2014	Procurement	7	15	37	30	4	4	4	36	24	23
2014	Real property	12	30	27	16	4	9	2	23	47	117
2014	Materiel management	8	23	37	20	6	3	3	28	33	41
2014	Information management	10	19	40	12	14	3	2	27	30	34
2014	Information technology	6	22	38	16	12	2	4	30	29	50
2014	Other services to the public	11	24	27	19	16	2	1	36	36	729
2014	None of the above	14	23	29	18	12	2	2	32	38	658

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	38	26	13	9	2	0	22	51	49
2020	Federal regulators	20	7	38	35	0	0	0	35	27	14
2020	Compliance, inspection and enforcement	18	37	33	7	3	2	0	10	56	88
2020	Communications or public affairs	20	31	36	11	3	0	0	14	51	254
2020	Security	23	0	50	27	0	0	0	27	23	10
2020	Science and technology	13	26	33	20	6	1	1	26	40	404
2020	Administration and operations	14	25	37	15	7	1	1	23	40	528
2020	Human resources	12	26	30	19	11	0	1	30	39	214
2020	Financial management	8	18	38	22	13	1	1	36	26	178
2020	Procurement	9	31	40	18	2	0	0	20	40	52
2020	Real property	14	35	28	13	8	0	2	21	51	115
2020	Materiel management	12	42	39	7	0	0	0	7	54	22
2020	Information management	0	15	55	23	6	0	0	30	15	31
2020	Information technology	6	33	25	18	15	2	2	34	40	59
2020	Data sciences	7	27	28	20	14	4	0	35	36	27
2020	Policy	15	20	36	17	8	2	1	27	36	113
2020	Project management	16	32	37	12	1	0	1	14	49	270
2020	Other services to the public	20	27	31	11	8	1	1	19	48	338
2020	None of the above	18	29	30	17	5	1	1	22	47	447
2019	Client contact centre	15	21	25	11	18	5	6	32	40	171
2019	Federal regulators	6	31	16	47	0	0	0	47	37	14
2019	Compliance, inspection and enforcement	24	22	27	17	8	0	3	26	46	90
2019	Communications or public affairs	18	26	28	10	15	1	2	26	46	359
2019	Security	14	41	28	12	5	0	0	17	55	13
2019	Science and technology	12	25	32	16	11	2	2	28	39	409
2019	Administration and operations	14	28	35	14	8	1	1	22	42	580
2019	Human resources	14	29	28	16	8	3	2	26	45	251
2019	Financial management	10	22	37	19	11	1	0	30	32	164
2019	Procurement	10	20	31	17	22	0	0	39	30	45
2019	Real property	16	33	31	13	3	4	0	16	51	128
2019	Materiel management	33	15	38	7	7	0	0	14	48	31
2019	Information management	11	15	28	23	9	2	11	37	30	35
2019	Information technology	8	26	23	30	12	0	0	43	34	48
2019	Data sciences	4	27	45	9	11	2	0	21	32	43
2019	Policy	13	31	37	15	3	1	1	18	45	78
2019	Project management	23	34	29	11	3	1	0	14	57	286
2019	Other services to the public	13	19	24	19	19	3	4	41	34	843
2019	None of the above	18	24	29	15	9	3	2	26	44	644
2018	Client contact centre	17	28	28	11	9	4	3	22	48	204
2018	Compliance, inspection and enforcement	14	30	31	9	8	2	6	19	48	91
2018	Communications or public affairs	22	26	26	14	11	1	1	26	48	348
2018	Security	29	6	47	9	5	5	0	14	37	17
2018	Science and technology	10	27	35	16	10	2	2	26	38	398
2018	Administration and operations	15	27	30	16	8	1	2	25	43	584
2018	Human resources	18	24	31	17	7	2	2	25	43	235
2018	Financial management	11	21	33	22	10	1	2	33	33	162
2018	Procurement	9	30	34	22	5	0	0	27	39	42
2018	Real property	26	24	32	11	5	1	2	16	51	116
2018	Materiel management	18	34	32	13	4	0	0	17	51	37
2018	Information management	8	18	35	9	19	9	3	31	30	34
2018	Information technology	14	22	28	25	11	0	0	36	36	49
2018	Data sciences	7	19	34	14	25	2	0	39	26	32
2018	Policy	20	27	26	25	2	0	0	27	47	85
2018	Project management	23	28	35	8	4	0	1	13	52	314
2018	Other services to the public	16	21	26	16	13	3	4	32	40	783
2018	None of the above	20	26	28	13	8	2	3	22	49	608
2017	Client contact centre	19	21	25	13	11	3	8	27	45	208
2017	Federal regulators	22	24	32	15	0	0	7	16	49	12
2017	Compliance, inspection and enforcement	19	16	28	9	27	0	0	36	35	58
2017	Communications or public affairs	20	27	28	11	8	2	3	20	50	275
2017	Security	21	11	47	21	0	0	0	21	32	13
2017	Science and technology	8	24	34	16	11	3	3	29	35	332
2017	Administration and operations	16	25	32	13	7	2	4	22	44	494
2017	Human resources	13	21	31	19	10	3	3	31	36	208
2017	Financial management	9	18	33	26	11	3	1	38	28	169
2017	Procurement	7	21	22	39	11	0	0	50	27	41
2017	Real property	16	39	22	13	5	1	4	19	58	126
2017	Materiel management	29	28	13	21	0	4	4	23	63	26
2017	Information management	7	24	25	23	16	0	4	41	33	30
2017	Information technology	15	23	28	19	15	0	0	34	38	61
2017	Data sciences	8	25	18	18	22	0	9	44	36	27
2017	Policy	14	29	25	22	5	5	0	29	45	68
2017	Project management	16	33	31	13	5	1	2	18	50	308
2017	Other services to the public	10	22	26	15	17	4	6	36	36	695
2017	None of the above	17	23	28	13	10	4	5	26	44	759
2014	Client contact centre	18	25	24	15	7	5	6	25	48	197
2014	Federal regulators	24	33	24	9	10	0	0	19	57	11
2014	Compliance, inspection and enforcement	24	27	38	6	4	0	1	10	51	73
2014	Communications or public affairs	33	21	27	11	7	0	0	18	55	231
2014	Security	7	49	25	0	12	7	0	13	60	13
2014	Science and technology	15	33	30	15	5	1	1	21	49	287
2014	Administration and operations	19	26	27	16	7	2	3	24	47	442
2014	Human resources	17	25	25	14	9	1	8	26	47	181
2014	Financial management	13	24	36	15	7	2	3	23	39	139
2014	Procurement	16	8	49	19	7	0	0	26	24	24
2014	Real property	21	33	26	18	2	0	0	19	54	117
2014	Materiel management	13	14	34	27	5	3	4	34	29	41
2014	Information management	10	13	50	6	3	13	5	10	28	34
2014	Information technology	12	24	31	23	8	2	0	31	37	50
2014	Other services to the public	15	26	28	13	11	4	3	26	44	725
2014	None of the above	17	27	28	15	8	2	3	24	47	660

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	2	15	38	26	17	0	3	43	17	47
2020	Federal regulators	7	20	7	59	7	0	0	66	27	14
2020	Compliance, inspection and enforcement	6	7	25	44	16	0	2	61	12	88
2020	Communications or public affairs	4	15	41	32	9	0	0	40	19	253
2020	Security	12	9	40	27	12	0	0	39	21	10
2020	Science and technology	3	10	34	39	14	0	0	53	13	403
2020	Administration and operations	4	14	33	36	11	0	1	48	18	528
2020	Human resources	6	15	30	30	17	0	1	48	22	213
2020	Financial management	5	11	32	33	19	1	0	52	16	177
2020	Procurement	11	29	37	19	4	0	0	23	40	52
2020	Real property	1	12	43	31	12	0	1	43	14	113
2020	Materiel management	0	16	38	28	17	0	0	45	16	22
2020	Information management	0	6	27	47	20	0	0	68	6	32
2020	Information technology	4	10	24	34	26	0	2	62	14	57
2020	Data sciences	4	4	42	32	19	0	0	51	7	27
2020	Policy	10	15	32	30	11	1	2	42	25	111
2020	Project management	4	13	42	34	6	0	0	40	17	270
2020	Other services to the public	3	9	31	38	17	0	3	56	13	338
2020	None of the above	5	12	31	38	13	0	2	52	17	446
2019	Client contact centre	2	7	17	26	36	5	7	70	11	172
2019	Federal regulators	13	0	35	40	12	0	0	52	13	14
2019	Compliance, inspection and enforcement	3	8	22	38	24	2	2	64	12	90
2019	Communications or public affairs	4	11	29	27	28	1	2	56	15	356
2019	Security	0	0	14	46	40	0	0	86	0	13
2019	Science and technology	1	14	30	34	18	1	1	54	15	404
2019	Administration and operations	3	10	33	32	20	1	1	53	13	574
2019	Human resources	10	15	35	24	14	0	1	39	25	251
2019	Financial management	5	10	29	34	21	0	1	56	15	163
2019	Procurement	7	26	32	20	15	0	0	35	33	46
2019	Real property	7	17	30	32	13	1	0	45	24	127
2019	Materiel management	2	24	24	35	15	0	0	50	26	31
2019	Information management	5	11	15	24	34	0	12	66	18	35
2019	Information technology	1	5	38	37	19	0	0	56	6	47
2019	Data sciences	2	4	24	35	29	2	2	68	7	42
2019	Policy	5	25	40	22	6	1	0	29	31	78
2019	Project management	7	14	36	30	13	0	0	43	21	285
2019	Other services to the public	3	4	18	33	35	1	5	73	8	838
2019	None of the above	4	10	28	33	21	1	4	57	14	643
2018	Client contact centre	4	13	19	35	23	1	3	61	18	201
2018	Compliance, inspection and enforcement	2	9	35	30	17	1	7	51	12	91
2018	Communications or public affairs	4	13	27	31	23	0	2	55	18	347
2018	Security	0	14	4	52	25	5	0	81	14	17
2018	Science and technology	3	14	34	32	16	1	1	49	17	395
2018	Administration and operations	3	13	33	34	15	1	2	50	16	580
2018	Human resources	8	20	36	23	12	1	1	35	28	236
2018	Financial management	2	11	30	40	15	1	1	56	13	161
2018	Procurement	11	20	41	21	7	0	0	28	31	42
2018	Real property	10	13	39	24	12	1	2	36	24	116
2018	Materiel management	6	2	24	49	18	0	0	68	8	37
2018	Information management	0	3	28	27	37	3	3	67	3	34
2018	Information technology	0	4	33	38	26	0	0	64	4	49
2018	Data sciences	0	5	22	50	22	0	0	72	5	32
2018	Policy	15	15	39	27	3	0	0	31	30	84
2018	Project management	8	15	36	31	9	0	1	41	23	311
2018	Other services to the public	4	7	20	36	26	1	6	67	11	783
2018	None of the above	5	12	32	31	14	1	5	48	18	608
2017	Client contact centre	5	10	15	32	25	1	12	65	18	206
2017	Federal regulators	7	22	45	19	7	0	0	26	29	12
2017	Compliance, inspection and enforcement	0	8	27	36	25	0	4	63	8	57
2017	Communications or public affairs	6	11	29	26	22	1	5	51	18	274
2017	Security	0	13	32	42	13	0	0	56	13	13
2017	Science and technology	2	10	25	37	21	1	3	61	13	332
2017	Administration and operations	6	10	30	30	19	1	3	52	17	492
2017	Human resources	5	16	33	24	17	0	4	42	23	205
2017	Financial management	1	7	39	32	18	1	2	51	9	168
2017	Procurement	18	11	36	23	12	0	0	35	29	41
2017	Real property	10	21	36	21	8	2	1	31	32	126
2017	Materiel management	2	12	29	36	16	0	4	54	15	26
2017	Information management	2	5	15	37	28	5	9	75	8	30
2017	Information technology	1	9	32	33	23	0	2	56	11	61
2017	Data sciences	0	11	19	33	23	0	14	65	13	27
2017	Policy	11	14	26	34	13	1	0	48	25	68
2017	Project management	7	13	35	30	12	1	2	43	21	308
2017	Other services to the public	3	6	20	28	33	2	9	69	9	689
2017	None of the above	5	11	26	31	19	1	7	55	17	756
2014	Client contact centre	3	10	24	31	16	5	12	55	16	197
2014	Federal regulators	8	24	41	9	10	8	0	21	35	11
2014	Compliance, inspection and enforcement	1	20	22	41	11	0	5	55	22	73
2014	Communications or public affairs	5	18	29	20	26	0	2	47	23	232
2014	Security	7	7	35	12	26	0	12	44	16	13
2014	Science and technology	2	14	33	34	15	1	1	50	16	286
2014	Administration and operations	6	14	32	30	14	1	3	45	21	442
2014	Human resources	11	14	30	28	15	1	2	44	25	182
2014	Financial management	5	24	33	21	15	1	1	36	29	137
2014	Procurement	8	37	24	31	0	0	0	31	45	24
2014	Real property	13	19	33	28	6	0	1	35	32	116
2014	Materiel management	2	12	28	45	5	3	4	54	15	40
2014	Information management	8	8	33	19	27	0	5	49	16	34
2014	Information technology	0	8	32	36	20	0	4	58	8	50
2014	Other services to the public	3	7	26	32	25	1	5	61	11	723
2014	None of the above	6	12	30	31	17	1	2	50	18	656

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	25	26	21	17	0	3	39	33	48
2020	Federal regulators	7	13	43	37	0	0	0	37	20	14
2020	Compliance, inspection and enforcement	26	26	21	14	11	1	0	26	53	88
2020	Communications or public affairs	10	19	36	20	13	1	1	34	30	253
2020	Security	32	0	38	9	21	0	0	30	32	10
2020	Science and technology	11	21	29	26	12	1	1	38	33	403
2020	Administration and operations	12	22	29	22	13	1	1	35	35	526
2020	Human resources	13	21	28	17	18	1	1	36	35	214
2020	Financial management	10	15	29	25	16	2	2	43	27	177
2020	Procurement	7	26	34	27	4	0	2	31	34	52
2020	Real property	9	30	28	22	9	0	1	32	40	115
2020	Materiel management	9	28	33	30	0	0	0	30	37	22
2020	Information management	6	13	24	34	19	3	0	55	20	31
2020	Information technology	18	21	16	25	18	2	0	44	40	59
2020	Data sciences	11	25	24	25	15	0	0	40	36	27
2020	Policy	15	19	29	17	15	3	3	34	35	113
2020	Project management	12	21	32	23	8	1	2	32	35	270
2020	Other services to the public	15	23	29	20	12	1	0	32	38	341
2020	None of the above	17	22	27	23	11	0	1	34	39	445
2019	Client contact centre	9	12	20	24	28	3	3	56	23	172
2019	Federal regulators	43	27	12	0	13	0	6	13	74	13
2019	Compliance, inspection and enforcement	29	23	25	7	14	2	0	22	52	89
2019	Communications or public affairs	14	17	25	19	23	2	1	43	32	360
2019	Security	7	7	26	55	5	0	0	60	14	13
2019	Science and technology	15	21	27	19	13	2	2	33	39	408
2019	Administration and operations	14	20	26	24	14	1	1	38	35	578
2019	Human resources	16	19	27	21	14	1	2	36	36	252
2019	Financial management	10	20	31	25	12	1	1	38	31	163
2019	Procurement	24	18	34	18	7	0	0	25	42	44
2019	Real property	23	21	21	19	14	1	1	33	45	129
2019	Materiel management	22	29	23	9	17	0	0	26	50	31
2019	Information management	17	11	16	27	22	0	6	53	30	35
2019	Information technology	18	21	23	24	13	0	0	37	40	48
2019	Data sciences	13	11	29	21	24	2	0	46	25	43
2019	Policy	15	25	34	17	5	1	2	23	42	78
2019	Project management	16	20	30	21	10	0	2	32	37	286
2019	Other services to the public	14	16	22	22	24	1	2	47	30	845
2019	None of the above	17	19	26	19	14	2	2	35	37	644
2018	Client contact centre	13	23	23	23	13	2	3	38	38	204
2018	Compliance, inspection and enforcement	29	26	21	7	15	1	2	22	57	92
2018	Communications or public affairs	9	20	28	21	18	2	2	40	30	348
2018	Security	10	24	8	34	19	5	0	56	35	17
2018	Science and technology	14	26	29	18	9	2	2	28	42	397
2018	Administration and operations	19	24	25	19	10	1	2	30	44	582
2018	Human resources	20	23	27	18	7	1	4	26	45	237
2018	Financial management	10	22	24	27	13	1	2	42	33	161
2018	Procurement	16	20	30	25	7	2	0	33	37	42
2018	Real property	27	22	24	15	8	1	3	24	51	116
2018	Materiel management	30	13	15	27	15	0	0	42	43	36
2018	Information management	7	10	28	27	20	3	5	51	18	34
2018	Information technology	10	20	34	23	13	0	0	36	30	49
2018	Data sciences	3	15	36	20	23	3	0	44	19	32
2018	Policy	25	26	25	17	5	2	0	23	52	85
2018	Project management	14	25	31	20	7	0	3	28	41	312
2018	Other services to the public	19	18	25	17	17	1	3	35	39	784
2018	None of the above	22	24	26	17	9	1	2	26	47	604
2017	Client contact centre	14	18	23	18	21	0	5	41	35	207
2017	Federal regulators	7	35	44	7	0	0	7	8	45	12
2017	Compliance, inspection and enforcement	29	25	16	7	22	0	2	29	55	58
2017	Communications or public affairs	9	18	26	19	20	4	4	42	29	273
2017	Security	21	16	18	33	11	0	0	45	37	13
2017	Science and technology	17	20	23	19	15	2	4	37	39	332
2017	Administration and operations	17	23	25	16	13	3	3	31	43	494
2017	Human resources	12	21	31	14	14	3	5	31	35	208
2017	Financial management	12	24	24	20	13	3	4	36	39	168
2017	Procurement	2	22	50	11	9	2	2	21	26	41
2017	Real property	16	33	30	12	6	1	1	19	50	125
2017	Materiel management	24	16	32	22	0	2	4	23	42	26
2017	Information management	7	17	9	23	38	0	4	64	26	31
2017	Information technology	13	24	22	22	13	3	4	37	39	61
2017	Data sciences	4	24	18	23	17	5	9	47	32	27
2017	Policy	15	24	22	20	12	7	0	34	42	68
2017	Project management	14	21	30	20	11	1	3	32	36	308
2017	Other services to the public	9	16	25	21	22	2	5	46	27	696
2017	None of the above	15	19	26	19	15	2	5	36	36	761
2014	Client contact centre	24	19	23	16	12	1	5	30	46	197
2014	Federal regulators	16	57	17	0	10	0	0	10	73	11
2014	Compliance, inspection and enforcement	43	23	22	5	5	0	1	10	67	73
2014	Communications or public affairs	18	24	30	16	11	0	1	28	42	232
2014	Security	38	24	13	25	0	0	0	25	62	13
2014	Science and technology	28	30	20	10	5	1	5	16	62	287
2014	Administration and operations	21	28	28	10	9	1	2	20	51	441
2014	Human resources	20	21	20	22	13	1	3	37	43	182
2014	Financial management	25	28	29	7	10	1	1	17	53	139
2014	Procurement	23	33	33	0	7	0	3	7	59	24
2014	Real property	38	29	26	5	1	0	1	6	67	116
2014	Materiel management	31	34	11	12	5	3	4	18	70	41
2014	Information management	18	29	24	9	11	2	8	22	52	34
2014	Information technology	18	30	26	8	12	0	6	21	51	50
2014	Other services to the public	19	27	25	12	14	1	2	26	47	727
2014	None of the above	24	25	24	12	11	2	2	24	51	661

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	29	25	20	16	0	0	36	39	48
2020	Federal regulators	21	15	30	27	7	0	0	34	36	14
2020	Compliance, inspection and enforcement	18	23	20	21	16	2	1	38	42	88
2020	Communications or public affairs	9	23	26	26	14	0	1	41	32	251
2020	Security	23	0	19	18	39	0	0	58	23	10
2020	Science and technology	11	18	31	25	14	0	1	40	29	402
2020	Administration and operations	9	17	29	27	15	2	1	43	27	526
2020	Human resources	7	16	31	25	17	2	2	44	24	214
2020	Financial management	9	13	27	28	19	2	2	49	23	178
2020	Procurement	4	13	19	32	26	0	6	62	18	52
2020	Real property	7	12	27	36	14	2	1	52	20	114
2020	Materiel management	0	26	25	33	16	0	0	49	26	22
2020	Information management	6	10	18	30	35	0	0	65	17	31
2020	Information technology	7	18	21	23	23	8	0	50	28	58
2020	Data sciences	7	14	25	27	23	0	3	52	22	27
2020	Policy	8	17	35	22	13	3	3	37	26	113
2020	Project management	8	20	29	28	11	2	2	41	29	269
2020	Other services to the public	12	20	24	28	11	3	3	40	35	336
2020	None of the above	9	18	24	27	17	2	3	46	28	446
2019	Client contact centre	14	11	27	13	23	8	4	41	28	173
2019	Federal regulators	28	34	15	6	12	0	6	19	66	14
2019	Compliance, inspection and enforcement	24	12	33	14	14	3	1	29	37	90
2019	Communications or public affairs	9	17	24	18	26	4	3	47	28	358
2019	Security	0	19	19	19	32	12	0	58	21	13
2019	Science and technology	11	22	28	16	15	4	4	34	36	406
2019	Administration and operations	13	22	25	21	16	3	1	38	36	578
2019	Human resources	11	25	31	14	14	2	3	30	38	251
2019	Financial management	12	24	25	20	17	1	1	37	37	164
2019	Procurement	18	23	21	23	16	0	0	38	41	46
2019	Real property	8	23	32	23	12	1	1	35	32	128
2019	Materiel management	4	23	31	20	22	0	0	41	28	31
2019	Information management	7	11	32	13	25	6	6	43	21	35
2019	Information technology	12	26	17	21	21	2	2	43	39	48
2019	Data sciences	9	13	13	24	26	10	5	59	25	42
2019	Policy	9	26	40	13	8	0	4	22	36	79
2019	Project management	11	23	32	19	11	2	1	31	36	283
2019	Other services to the public	11	13	23	21	26	3	4	50	25	841
2019	None of the above	8	16	21	23	23	4	4	51	26	640
2018	Client contact centre	13	22	24	21	14	3	4	37	37	203
2018	Compliance, inspection and enforcement	19	22	28	10	16	1	4	28	43	89
2018	Communications or public affairs	8	19	16	21	26	6	4	51	31	348
2018	Security	0	6	45	25	9	5	10	40	7	17
2018	Science and technology	16	21	29	18	11	3	2	31	39	394
2018	Administration and operations	13	20	29	19	14	1	4	34	35	583
2018	Human resources	12	25	26	16	13	4	3	32	40	236
2018	Financial management	15	19	23	28	14	1	1	43	34	162
2018	Procurement	20	20	9	42	7	2	0	50	41	42
2018	Real property	14	25	26	18	11	1	5	30	42	115
2018	Materiel management	16	17	28	21	18	0	0	40	33	36
2018	Information management	2	12	36	11	33	0	5	47	15	34
2018	Information technology	11	10	29	28	16	7	0	47	22	49
2018	Data sciences	5	16	26	19	34	0	0	53	22	31
2018	Policy	16	16	31	29	3	2	1	34	34	85
2018	Project management	14	23	29	22	9	2	1	32	38	312
2018	Other services to the public	10	16	25	22	20	4	3	45	29	780
2018	None of the above	13	16	23	23	17	3	4	43	32	604
2017	Client contact centre	13	18	26	15	16	6	6	35	35	210
2017	Federal regulators	7	49	17	13	7	0	7	21	60	12
2017	Compliance, inspection and enforcement	13	18	27	18	20	2	2	40	32	58
2017	Communications or public affairs	5	18	26	20	24	4	3	47	25	273
2017	Security	0	7	24	48	13	7	0	66	8	13
2017	Science and technology	11	16	29	19	17	2	6	39	29	332
2017	Administration and operations	10	18	30	19	16	2	5	37	31	495
2017	Human resources	12	16	25	19	18	4	6	41	31	207
2017	Financial management	10	18	31	19	14	3	4	36	30	168
2017	Procurement	2	7	41	25	18	5	2	47	10	41
2017	Real property	9	20	31	19	10	7	4	33	32	126
2017	Materiel management	19	7	17	30	22	0	4	54	28	26
2017	Information management	2	5	20	29	35	9	0	70	8	30
2017	Information technology	8	12	34	23	18	1	3	43	21	61
2017	Data sciences	8	9	21	26	27	5	5	58	19	27
2017	Policy	11	21	18	27	18	1	4	47	33	68
2017	Project management	12	17	28	19	19	1	4	40	31	308
2017	Other services to the public	7	14	20	23	25	5	7	54	24	697
2017	None of the above	10	13	22	25	20	4	7	50	25	758
2014	Client contact centre	12	26	22	19	9	8	5	31	43	197
2014	Federal regulators	8	25	17	34	8	0	8	46	36	11
2014	Compliance, inspection and enforcement	17	21	20	26	12	0	4	40	39	73
2014	Communications or public affairs	8	18	23	27	20	2	1	49	27	232
2014	Security	0	22	19	47	12	0	0	59	22	13
2014	Science and technology	12	27	28	17	9	1	6	28	42	287
2014	Administration and operations	12	17	31	21	11	3	6	35	31	440
2014	Human resources	8	22	24	14	12	12	8	33	37	182
2014	Financial management	10	25	28	17	16	2	2	34	37	139
2014	Procurement	3	7	48	20	15	3	3	37	11	24
2014	Real property	8	16	40	25	10	1	1	35	24	117
2014	Materiel management	5	25	41	10	12	3	4	24	32	41
2014	Information management	2	29	26	13	20	5	5	37	35	34
2014	Information technology	2	12	20	36	24	2	4	64	15	50
2014	Other services to the public	10	19	26	20	20	2	2	43	30	724
2014	None of the above	10	16	25	25	15	2	7	44	29	659

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	25	47	15	5	0	2	20	31	49
2020	Federal regulators	20	23	14	37	0	7	0	39	46	14
2020	Compliance, inspection and enforcement	23	29	27	16	4	0	0	20	53	88
2020	Communications or public affairs	15	25	38	15	6	0	0	21	41	253
2020	Security	32	0	32	36	0	0	0	36	32	10
2020	Science and technology	12	26	36	18	7	1	1	25	39	401
2020	Administration and operations	10	24	38	17	9	1	1	26	35	524
2020	Human resources	9	22	44	11	12	1	1	24	32	213
2020	Financial management	5	21	38	23	9	2	1	34	27	176
2020	Procurement	5	30	53	10	2	0	0	11	35	52
2020	Real property	11	23	36	20	7	0	3	28	35	114
2020	Materiel management	16	25	49	10	0	0	0	10	41	22
2020	Information management	3	6	49	34	3	6	0	39	9	32
2020	Information technology	10	25	28	21	12	5	0	34	37	59
2020	Data sciences	11	21	34	11	14	9	0	27	35	27
2020	Policy	11	23	38	16	10	2	1	27	35	113
2020	Project management	13	26	39	16	4	2	0	20	40	270
2020	Other services to the public	13	28	28	17	8	4	3	26	43	340
2020	None of the above	15	26	30	16	10	1	3	26	43	449
2019	Client contact centre	8	16	27	20	19	7	3	43	27	170
2019	Federal regulators	18	26	11	33	12	0	0	45	44	14
2019	Compliance, inspection and enforcement	15	30	24	14	13	1	4	27	48	90
2019	Communications or public affairs	18	21	26	17	14	3	2	33	41	357
2019	Security	0	11	37	35	17	0	0	52	11	13
2019	Science and technology	13	23	31	16	14	2	1	31	37	404
2019	Administration and operations	14	23	35	16	10	0	1	26	38	580
2019	Human resources	13	26	30	18	9	2	2	28	40	250
2019	Financial management	11	22	35	22	9	1	0	31	33	163
2019	Procurement	6	28	31	26	9	0	0	35	34	46
2019	Real property	13	28	26	22	6	3	1	30	43	129
2019	Materiel management	13	34	25	11	14	0	2	26	48	31
2019	Information management	2	21	32	19	14	2	9	37	27	35
2019	Information technology	9	26	27	27	12	0	0	39	34	47
2019	Data sciences	9	31	19	15	16	2	7	35	45	42
2019	Policy	11	24	45	13	4	1	1	17	36	79
2019	Project management	19	29	35	10	6	1	0	16	49	286
2019	Other services to the public	12	16	24	18	23	3	5	44	30	842
2019	None of the above	14	19	28	16	15	3	5	34	36	644
2018	Client contact centre	11	21	33	18	10	5	2	30	34	205
2018	Compliance, inspection and enforcement	19	23	29	14	9	1	5	25	45	92
2018	Communications or public affairs	15	23	26	18	12	2	3	32	40	349
2018	Security	24	10	28	28	5	5	0	35	35	17
2018	Science and technology	11	25	33	14	11	4	3	26	38	397
2018	Administration and operations	16	25	34	12	9	1	2	22	42	581
2018	Human resources	17	28	30	12	7	5	1	20	47	235
2018	Financial management	9	21	40	18	11	1	1	29	31	162
2018	Procurement	9	18	35	27	9	2	0	37	27	42
2018	Real property	20	23	34	13	4	3	2	19	45	116
2018	Materiel management	4	27	38	21	10	0	0	32	31	37
2018	Information management	6	18	32	22	14	6	3	39	26	34
2018	Information technology	7	26	37	14	14	2	0	29	33	49
2018	Data sciences	9	21	28	19	23	0	0	43	30	32
2018	Policy	13	24	34	22	5	1	0	27	38	85
2018	Project management	19	33	29	12	4	1	2	17	53	314
2018	Other services to the public	11	20	25	21	16	4	3	40	33	782
2018	None of the above	17	24	26	18	8	3	5	28	44	610
2017	Client contact centre	11	20	28	16	14	5	7	33	35	209
2017	Federal regulators	7	41	7	30	14	0	0	44	49	12
2017	Compliance, inspection and enforcement	15	22	25	14	20	0	3	36	39	58
2017	Communications or public affairs	15	21	30	15	12	4	4	29	39	274
2017	Security	0	21	46	33	0	0	0	33	21	13
2017	Science and technology	11	21	30	16	13	4	6	32	35	332
2017	Administration and operations	17	23	30	12	10	4	4	24	43	494
2017	Human resources	8	26	35	11	11	4	5	24	38	208
2017	Financial management	7	19	35	23	10	4	2	35	28	168
2017	Procurement	7	14	34	34	9	2	0	44	21	41
2017	Real property	16	22	33	12	6	5	6	20	43	125
2017	Materiel management	16	28	23	16	4	9	4	23	51	26
2017	Information management	7	15	34	23	16	0	4	41	24	30
2017	Information technology	6	26	34	19	12	0	3	32	33	61
2017	Data sciences	6	12	31	25	17	0	9	46	19	27
2017	Policy	10	18	41	22	4	5	0	28	29	68
2017	Project management	15	31	31	14	6	1	3	20	47	309
2017	Other services to the public	10	18	27	14	20	4	7	38	31	697
2017	None of the above	13	21	27	15	14	4	7	32	38	762
2014	Client contact centre	11	23	31	18	7	4	6	28	37	195
2014	Federal regulators	16	49	25	10	0	0	0	10	65	11
2014	Compliance, inspection and enforcement	28	26	25	8	7	1	5	16	57	73
2014	Communications or public affairs	21	24	33	10	9	1	2	20	46	232
2014	Security	0	38	19	12	0	12	19	17	55	13
2014	Science and technology	17	30	32	11	6	1	2	18	49	288
2014	Administration and operations	17	23	33	11	9	2	4	22	43	441
2014	Human resources	17	25	27	12	13	5	1	26	45	182
2014	Financial management	13	26	31	12	15	3	1	28	40	139
2014	Procurement	13	12	45	19	7	0	3	27	26	24
2014	Real property	15	34	32	16	2	1	0	19	49	117
2014	Materiel management	11	17	41	18	5	4	3	25	30	41
2014	Information management	9	22	34	13	16	3	3	31	33	34
2014	Information technology	14	22	32	16	10	4	2	28	38	50
2014	Other services to the public	11	23	32	14	14	3	4	29	37	726
2014	None of the above	15	20	29	16	9	4	6	28	39	659

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	6	24	35	22	10	0	2	33	31	49
2020	Federal regulators	14	7	28	37	15	0	0	52	20	14
2020	Compliance, inspection and enforcement	6	11	40	30	13	0	0	43	17	88
2020	Communications or public affairs	5	19	40	25	10	0	0	35	24	254
2020	Security	21	9	22	36	12	0	0	48	30	10
2020	Science and technology	4	15	36	35	10	0	0	45	19	404
2020	Administration and operations	5	16	41	24	12	0	1	36	22	527
2020	Human resources	5	10	45	25	14	0	2	40	15	212
2020	Financial management	2	11	39	33	14	1	0	48	13	178
2020	Procurement	4	8	46	32	12	0	0	43	11	52
2020	Real property	11	14	35	31	8	0	2	39	26	112
2020	Materiel management	0	35	20	26	19	0	0	44	35	22
2020	Information management	9	9	27	36	20	0	0	56	17	32
2020	Information technology	9	13	20	30	27	2	0	58	22	59
2020	Data sciences	4	7	30	45	10	0	4	57	11	27
2020	Policy	6	17	34	25	15	1	2	42	24	113
2020	Project management	6	16	41	26	11	0	0	37	22	269
2020	Other services to the public	7	17	39	24	11	1	1	36	24	341
2020	None of the above	7	19	32	26	12	1	3	40	27	448
2019	Client contact centre	13	23	30	16	13	2	1	30	38	173
2019	Federal regulators	0	23	23	42	12	0	0	54	23	14
2019	Compliance, inspection and enforcement	14	18	32	28	6	2	0	34	33	90
2019	Communications or public affairs	14	20	33	21	12	0	1	33	34	359
2019	Security	12	4	33	28	23	0	0	52	15	13
2019	Science and technology	7	22	35	26	10	0	1	36	29	409
2019	Administration and operations	13	20	36	18	11	0	1	30	34	579
2019	Human resources	13	26	28	18	12	1	2	31	40	250
2019	Financial management	11	22	31	25	9	1	1	35	34	164
2019	Procurement	4	31	34	21	8	2	0	30	35	46
2019	Real property	14	19	31	24	12	0	0	36	33	129
2019	Materiel management	2	21	43	27	5	0	2	32	24	31
2019	Information management	13	19	35	17	11	0	6	29	33	35
2019	Information technology	7	18	31	27	15	0	2	43	25	48
2019	Data sciences	4	31	32	21	9	2	0	31	36	43
2019	Policy	6	31	41	13	9	0	0	22	38	79
2019	Project management	11	21	34	23	9	1	1	33	33	286
2019	Other services to the public	14	20	29	20	14	1	3	35	35	841
2019	None of the above	11	16	32	20	15	2	4	37	29	645

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	31	31	16	2	6	0	49	18	49
2020	Federal regulators	14	31	0	7	7	34	7	77	23	14
2020	Compliance, inspection and enforcement	22	29	21	13	13	2	0	51	27	89
2020	Communications or public affairs	26	34	17	9	7	4	4	65	17	253
2020	Security	39	0	9	0	23	28	0	55	32	10
2020	Science and technology	19	31	20	15	8	5	2	54	24	401
2020	Administration and operations	25	35	16	12	4	4	2	65	18	529
2020	Human resources	38	32	14	6	3	2	5	76	9	213
2020	Financial management	25	33	16	8	6	8	4	66	16	177
2020	Procurement	35	29	16	10	2	6	4	70	13	52
2020	Real property	20	40	19	14	2	4	1	63	17	115
2020	Materiel management	7	34	13	43	0	3	0	42	44	22
2020	Information management	21	34	26	6	0	4	9	63	7	32
2020	Information technology	27	25	24	10	0	10	3	60	12	59
2020	Data sciences	21	37	15	13	3	0	11	65	19	26
2020	Policy	28	30	18	7	4	11	2	66	13	113
2020	Project management	20	34	18	10	9	5	4	59	20	268
2020	Other services to the public	17	32	19	17	11	2	2	51	29	340
2020	None of the above	19	30	18	16	10	4	2	52	28	447
2019	Client contact centre	22	36	14	12	6	6	4	65	20	173
2019	Federal regulators	34	12	26	5	6	17	0	55	13	14
2019	Compliance, inspection and enforcement	20	29	20	13	13	4	0	51	27	91
2019	Communications or public affairs	28	33	14	13	5	4	3	66	19	359
2019	Security	35	21	11	26	7	0	0	56	33	13
2019	Science and technology	23	33	18	13	7	6	2	60	21	407
2019	Administration and operations	24	31	16	14	9	3	3	59	24	577
2019	Human resources	36	29	10	10	7	5	3	71	18	252
2019	Financial management	24	34	13	10	9	6	4	64	21	163
2019	Procurement	29	33	20	13	0	2	4	65	14	46
2019	Real property	25	37	19	9	5	3	2	66	15	129
2019	Materiel management	5	37	16	22	18	0	2	43	40	31
2019	Information management	43	11	17	8	7	8	5	63	17	35
2019	Information technology	26	23	27	9	9	2	4	52	20	48
2019	Data sciences	24	27	23	13	7	2	2	54	22	43
2019	Policy	21	29	13	12	9	9	8	59	26	79
2019	Project management	27	29	16	16	5	3	5	60	23	286
2019	Other services to the public	28	32	13	13	9	4	2	63	23	847
2019	None of the above	25	31	16	12	11	3	2	59	24	649
2018	Client contact centre	14	32	17	18	11	6	1	50	31	206
2018	Compliance, inspection and enforcement	16	37	18	11	13	4	2	56	25	91
2018	Communications or public affairs	22	34	17	15	6	5	2	60	22	350
2018	Security	15	33	25	6	21	0	0	48	27	16
2018	Science and technology	15	37	16	15	8	7	1	57	25	397
2018	Administration and operations	20	31	21	14	8	4	2	55	23	585
2018	Human resources	27	38	11	11	7	4	2	70	19	236
2018	Financial management	16	32	26	7	9	6	4	54	18	160
2018	Procurement	26	34	21	4	5	9	0	67	10	42
2018	Real property	14	32	19	16	17	2	0	47	34	115
2018	Materiel management	11	25	18	21	11	15	0	42	37	38
2018	Information management	35	27	18	13	3	5	0	65	17	34
2018	Information technology	31	28	17	4	10	7	2	66	15	48
2018	Data sciences	18	33	6	17	5	9	11	64	28	33
2018	Policy	17	35	24	6	8	10	1	58	15	85
2018	Project management	17	32	21	10	12	7	1	54	23	315
2018	Other services to the public	19	30	21	14	10	4	2	53	25	786
2018	None of the above	14	32	20	15	15	3	1	48	31	614
2017	Client contact centre	19	33	16	16	8	5	3	56	26	211
2017	Federal regulators	35	7	25	10	17	7	0	45	28	12
2017	Compliance, inspection and enforcement	24	26	17	19	8	5	2	54	28	58
2017	Communications or public affairs	21	35	19	13	5	4	3	59	20	273
2017	Security	5	18	58	5	13	0	0	24	18	13
2017	Science and technology	21	34	13	15	10	4	3	59	27	332
2017	Administration and operations	18	36	15	13	11	5	2	58	26	497
2017	Human resources	32	35	11	10	5	3	5	72	16	209
2017	Financial management	25	32	11	11	10	6	5	64	24	167
2017	Procurement	28	30	21	5	7	7	2	64	13	40
2017	Real property	18	33	24	6	15	3	2	53	22	126
2017	Materiel management	22	20	22	9	24	2	0	44	34	26
2017	Information management	21	31	12	21	0	9	7	61	24	31
2017	Information technology	27	39	9	8	3	11	1	76	13	61
2017	Data sciences	22	30	12	11	8	3	14	63	23	27
2017	Policy	21	30	18	17	3	9	3	58	22	68
2017	Project management	23	30	18	12	9	4	4	57	23	310
2017	Other services to the public	23	32	12	16	11	3	4	58	29	702
2017	None of the above	23	30	17	13	12	3	3	56	26	767
2014	Client contact centre	24	30	16	8	8	5	8	63	18	198
2014	Federal regulators	16	34	9	41	0	0	0	50	41	11
2014	Compliance, inspection and enforcement	17	32	24	14	5	5	2	53	21	73
2014	Communications or public affairs	26	36	16	9	5	3	6	68	15	232
2014	Security	13	18	7	38	6	12	6	37	54	13
2014	Science and technology	22	39	13	17	5	3	1	64	23	289
2014	Administration and operations	24	36	15	12	9	2	3	63	22	443
2014	Human resources	34	27	13	9	7	3	7	67	18	182
2014	Financial management	28	27	17	14	6	5	3	60	21	140
2014	Procurement	53	7	19	9	9	3	0	62	18	24
2014	Real property	27	36	16	11	6	3	1	66	18	117
2014	Materiel management	25	37	17	13	6	1	0	63	20	41
2014	Information management	19	42	6	14	0	8	11	75	17	34
2014	Information technology	42	24	14	4	6	6	4	74	11	50
2014	Other services to the public	28	32	14	15	8	2	2	62	23	733
2014	None of the above	25	33	17	12	7	4	3	62	20	663

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	36	20	9	2	0	0	69	12	48
2020	Federal regulators	30	57	14	0	0	0	0	86	0	14
2020	Compliance, inspection and enforcement	41	23	11	11	14	0	0	64	25	89
2020	Communications or public affairs	47	34	6	8	4	0	0	81	12	252
2020	Security	48	40	0	0	12	0	0	88	12	10
2020	Science and technology	37	34	8	14	6	0	0	71	20	403
2020	Administration and operations	41	33	9	10	6	1	0	75	16	526
2020	Human resources	62	26	4	6	1	0	0	88	7	213
2020	Financial management	52	31	7	5	5	0	0	83	10	178
2020	Procurement	56	32	8	2	2	0	0	88	4	51
2020	Real property	38	44	9	7	2	1	0	83	8	115
2020	Materiel management	45	33	13	10	0	0	0	77	10	22
2020	Information management	54	22	8	15	0	0	0	77	15	32
2020	Information technology	40	34	11	10	0	4	2	79	10	59
2020	Data sciences	38	38	7	14	0	3	0	78	14	27
2020	Policy	54	23	11	6	5	1	0	77	11	113
2020	Project management	40	30	14	8	7	1	0	70	15	267
2020	Other services to the public	36	29	11	15	8	1	0	65	24	338
2020	None of the above	37	29	12	13	9	0	0	66	22	446
2019	Client contact centre	44	33	9	10	3	1	1	79	12	173
2019	Federal regulators	34	22	21	10	12	0	0	57	23	14
2019	Compliance, inspection and enforcement	34	27	5	15	17	1	0	62	33	91
2019	Communications or public affairs	48	27	8	11	5	1	1	75	16	360
2019	Security	33	49	18	0	0	0	0	82	0	13
2019	Science and technology	37	40	9	10	4	0	0	77	14	410
2019	Administration and operations	42	30	11	10	7	0	0	72	17	579
2019	Human resources	52	28	7	7	5	1	0	81	12	251
2019	Financial management	42	33	7	12	5	1	1	76	18	164
2019	Procurement	45	26	8	17	4	0	0	72	20	46
2019	Real property	41	33	12	8	6	0	0	74	14	129
2019	Materiel management	26	34	11	20	9	0	0	60	29	31
2019	Information management	34	31	17	8	7	3	0	67	15	35
2019	Information technology	44	30	13	4	9	0	0	74	13	48
2019	Data sciences	38	30	13	18	2	0	0	67	20	43
2019	Policy	42	35	5	13	5	0	0	77	18	79
2019	Project management	38	34	11	12	5	0	0	72	17	286
2019	Other services to the public	44	29	8	11	6	0	0	74	18	846
2019	None of the above	40	27	13	11	9	1	0	67	20	648
2018	Client contact centre	33	36	15	8	9	0	0	68	17	206
2018	Compliance, inspection and enforcement	30	31	11	16	11	0	0	61	28	92
2018	Communications or public affairs	35	37	8	15	4	1	0	72	19	348
2018	Security	21	35	10	30	4	0	0	55	34	16
2018	Science and technology	33	35	9	13	9	1	0	69	22	397
2018	Administration and operations	35	35	10	13	6	1	0	70	20	585
2018	Human resources	50	28	7	10	3	2	0	80	14	235
2018	Financial management	39	37	7	9	7	1	0	77	16	160
2018	Procurement	53	31	4	7	4	0	0	84	11	42
2018	Real property	29	32	12	16	10	1	0	62	26	114
2018	Materiel management	28	38	4	24	6	0	0	66	30	38
2018	Information management	37	38	14	11	0	0	0	75	11	34
2018	Information technology	49	25	11	7	8	0	0	74	15	48
2018	Data sciences	41	37	11	0	11	0	0	78	11	33
2018	Policy	41	33	7	10	8	1	0	74	19	85
2018	Project management	38	33	9	12	8	0	0	71	20	315
2018	Other services to the public	34	33	11	13	10	0	0	67	23	783
2018	None of the above	31	30	11	14	12	1	0	62	27	615
2017	Client contact centre	35	44	9	10	3	0	0	79	13	210
2017	Federal regulators	27	15	22	36	0	0	0	42	36	12
2017	Compliance, inspection and enforcement	38	27	5	14	15	0	0	66	29	58
2017	Communications or public affairs	40	34	8	11	7	0	0	73	18	275
2017	Security	13	42	5	21	18	0	0	55	40	13
2017	Science and technology	35	34	10	13	7	1	0	69	21	333
2017	Administration and operations	39	32	12	11	6	0	0	71	17	496
2017	Human resources	51	31	6	7	5	0	0	83	12	209
2017	Financial management	41	34	9	9	7	1	0	75	16	167
2017	Procurement	38	27	18	11	5	0	0	66	16	41
2017	Real property	35	37	9	11	8	0	0	72	19	126
2017	Materiel management	29	29	16	11	15	0	0	58	26	26
2017	Information management	45	31	3	17	0	0	4	79	18	31
2017	Information technology	44	31	15	7	2	1	0	76	9	61
2017	Data sciences	47	25	5	13	8	3	0	74	21	27
2017	Policy	41	40	13	5	1	0	0	80	7	68
2017	Project management	38	36	7	11	7	0	0	75	18	307
2017	Other services to the public	39	30	8	13	10	0	0	69	23	701
2017	None of the above	37	31	10	11	10	1	0	69	21	766
2014	Client contact centre	42	34	7	11	4	0	0	77	16	198
2014	Federal regulators	50	26	8	16	0	0	0	76	16	11
2014	Compliance, inspection and enforcement	31	36	16	5	8	4	0	70	14	73
2014	Communications or public affairs	42	34	4	12	7	0	0	76	20	232
2014	Security	25	39	12	24	0	0	0	64	24	13
2014	Science and technology	30	39	13	13	4	1	0	69	18	289
2014	Administration and operations	37	30	11	12	9	1	0	68	21	444
2014	Human resources	46	37	5	4	7	0	0	84	11	182
2014	Financial management	43	26	7	14	7	3	0	71	22	140
2014	Procurement	57	19	9	3	12	0	0	76	16	24
2014	Real property	38	41	6	7	7	1	0	80	14	117
2014	Materiel management	40	37	8	8	4	3	0	79	13	41
2014	Information management	40	37	8	9	5	0	0	77	15	34
2014	Information technology	52	33	8	4	2	2	0	86	6	50
2014	Other services to the public	41	28	9	14	7	0	0	69	22	732
2014	None of the above	35	30	12	12	10	1	1	66	22	662

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	47	8	14	0	0	0	78	14	49
2020	Federal regulators	64	29	7	0	0	0	0	93	0	14
2020	Compliance, inspection and enforcement	36	39	7	12	6	0	0	75	19	88
2020	Communications or public affairs	56	30	7	5	2	0	0	86	7	251
2020	Security	68	21	0	0	12	0	0	88	12	10
2020	Science and technology	44	35	9	9	3	0	0	79	12	401
2020	Administration and operations	52	32	8	6	3	0	0	83	9	529
2020	Human resources	66	30	2	2	0	0	0	96	2	214
2020	Financial management	57	32	3	6	2	0	0	89	7	178
2020	Procurement	62	31	2	4	2	0	0	93	6	52
2020	Real property	39	43	10	5	3	1	0	82	8	114
2020	Materiel management	35	39	3	23	0	0	0	74	23	22
2020	Information management	59	29	3	9	0	0	0	88	9	32
2020	Information technology	53	35	4	5	0	2	2	91	5	59
2020	Data sciences	55	32	12	0	0	0	0	88	0	27
2020	Policy	64	24	5	4	3	0	0	88	6	111
2020	Project management	45	36	8	6	5	0	0	81	11	264
2020	Other services to the public	38	36	9	13	4	0	0	74	17	339
2020	None of the above	41	32	12	11	4	0	0	73	15	445
2019	Client contact centre	46	37	8	5	3	1	0	84	8	171
2019	Federal regulators	45	20	0	18	17	0	0	65	35	14
2019	Compliance, inspection and enforcement	26	44	7	17	5	0	0	71	22	91
2019	Communications or public affairs	51	35	6	6	2	0	1	87	8	359
2019	Security	26	67	0	7	0	0	0	93	7	13
2019	Science and technology	46	36	7	8	3	0	0	82	11	408
2019	Administration and operations	41	37	9	10	3	0	0	78	13	578
2019	Human resources	59	29	4	7	1	0	0	88	8	252
2019	Financial management	41	43	5	5	5	1	1	84	10	164
2019	Procurement	64	21	10	6	0	0	0	85	6	46
2019	Real property	40	44	8	7	1	0	0	84	8	129
2019	Materiel management	24	51	4	12	9	0	0	75	21	31
2019	Information management	49	39	5	5	2	0	0	88	7	35
2019	Information technology	48	30	13	5	5	0	0	77	9	48
2019	Data sciences	49	32	7	9	3	0	0	81	12	43
2019	Policy	52	34	1	9	4	0	0	86	13	79
2019	Project management	48	37	6	6	3	0	0	85	10	286
2019	Other services to the public	43	35	9	11	3	0	0	77	14	847
2019	None of the above	38	38	10	9	5	0	0	76	14	651
2018	Client contact centre	32	43	12	8	5	0	0	75	13	205
2018	Compliance, inspection and enforcement	36	40	9	10	5	0	0	76	15	92
2018	Communications or public affairs	49	36	6	6	2	0	0	85	8	349
2018	Security	55	35	0	0	10	0	0	90	10	16
2018	Science and technology	43	36	8	9	4	0	0	80	12	396
2018	Administration and operations	36	40	10	9	3	0	0	77	13	584
2018	Human resources	50	35	7	8	1	0	0	85	8	236
2018	Financial management	39	40	10	7	3	2	0	80	10	158
2018	Procurement	55	35	5	5	0	0	0	91	5	41
2018	Real property	26	43	10	10	11	1	0	69	21	115
2018	Materiel management	31	44	2	13	10	0	0	75	23	38
2018	Information management	43	49	5	2	0	0	0	92	2	34
2018	Information technology	56	36	2	4	2	0	0	92	6	48
2018	Data sciences	63	29	2	3	3	0	0	92	6	33
2018	Policy	41	43	5	6	5	0	0	84	11	84
2018	Project management	38	40	8	8	6	0	0	79	14	315
2018	Other services to the public	39	36	11	9	5	0	0	75	14	784
2018	None of the above	35	40	11	8	6	0	0	75	14	613
2017	Client contact centre	32	54	8	4	2	0	0	86	6	211
2017	Federal regulators	37	56	7	0	0	0	0	93	0	12
2017	Compliance, inspection and enforcement	39	40	9	8	5	0	0	79	12	58
2017	Communications or public affairs	46	37	7	6	3	0	0	83	10	274
2017	Security	29	53	18	0	0	0	0	82	0	13
2017	Science and technology	37	42	8	9	3	0	0	80	12	331
2017	Administration and operations	40	38	7	10	4	0	0	78	14	497
2017	Human resources	51	36	5	6	1	0	0	87	8	209
2017	Financial management	43	37	4	12	3	0	0	81	15	168
2017	Procurement	38	41	11	9	0	0	0	80	9	41
2017	Real property	27	47	13	7	6	0	0	73	14	126
2017	Materiel management	22	43	20	6	9	0	0	65	15	26
2017	Information management	49	36	0	10	0	0	4	89	11	31
2017	Information technology	52	39	7	1	0	0	0	92	1	61
2017	Data sciences	35	53	0	8	5	0	0	88	12	27
2017	Policy	50	36	4	8	1	0	0	86	10	68
2017	Project management	40	40	8	9	3	0	0	80	12	309
2017	Other services to the public	36	43	6	10	5	0	0	79	15	702
2017	None of the above	38	38	9	11	5	0	0	76	15	767
2014	Client contact centre	36	46	11	6	0	0	0	83	6	196
2014	Federal regulators	42	50	8	0	0	0	0	92	0	11
2014	Compliance, inspection and enforcement	38	47	5	6	3	1	0	86	9	73
2014	Communications or public affairs	45	41	5	6	2	0	0	87	9	232
2014	Security	32	37	7	24	0	0	0	69	24	13
2014	Science and technology	39	44	9	7	1	0	0	83	8	289
2014	Administration and operations	34	46	8	8	4	0	0	80	11	443
2014	Human resources	56	29	5	6	4	0	0	85	9	182
2014	Financial management	38	44	7	7	3	1	0	82	11	140
2014	Procurement	48	36	7	9	0	0	0	84	9	24
2014	Real property	25	46	14	11	4	0	0	71	15	117
2014	Materiel management	34	49	11	6	0	0	0	83	6	41
2014	Information management	52	40	0	3	5	0	0	92	8	34
2014	Information technology	58	34	2	4	2	0	0	92	6	50
2014	Other services to the public	33	44	10	10	3	0	0	77	13	732
2014	None of the above	37	42	10	8	3	0	0	79	11	662

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	41	16	10	2	0	0	72	12	48
2020	Federal regulators	22	63	7	8	0	0	0	85	8	13
2020	Compliance, inspection and enforcement	34	36	10	12	7	1	0	71	19	89
2020	Communications or public affairs	50	36	8	2	3	0	0	87	5	250
2020	Security	48	40	0	0	12	0	0	88	12	10
2020	Science and technology	42	41	9	5	2	0	0	84	7	402
2020	Administration and operations	44	37	12	3	2	1	0	82	6	520
2020	Human resources	63	29	5	2	0	0	0	93	2	211
2020	Financial management	51	32	11	3	3	1	0	83	5	178
2020	Procurement	49	34	10	5	0	2	0	84	5	52
2020	Real property	40	46	8	6	0	0	0	86	6	114
2020	Materiel management	31	43	23	3	0	0	0	74	3	22
2020	Information management	63	28	6	3	0	0	0	91	3	32
2020	Information technology	43	40	11	4	0	2	0	85	4	59
2020	Data sciences	45	28	7	20	0	0	0	73	20	27
2020	Policy	58	26	9	6	0	1	0	85	6	113
2020	Project management	45	37	9	6	2	0	0	83	8	266
2020	Other services to the public	35	36	16	9	3	1	0	72	13	339
2020	None of the above	37	37	14	7	4	0	0	75	12	445
2019	Client contact centre	36	46	9	5	2	1	1	83	7	172
2019	Federal regulators	45	22	0	27	6	0	0	67	33	14
2019	Compliance, inspection and enforcement	28	43	10	12	5	2	0	72	18	91
2019	Communications or public affairs	53	34	7	4	1	1	1	88	5	361
2019	Security	10	69	21	0	0	0	0	79	0	13
2019	Science and technology	43	44	8	3	2	0	0	87	5	410
2019	Administration and operations	40	40	10	7	3	0	0	80	10	577
2019	Human resources	48	40	6	4	1	0	0	89	5	251
2019	Financial management	39	40	12	6	3	1	0	79	9	164
2019	Procurement	44	32	13	9	0	2	0	78	9	46
2019	Real property	37	42	14	4	3	0	0	79	7	129
2019	Materiel management	19	54	11	11	4	0	0	73	15	31
2019	Information management	59	23	8	5	5	0	0	82	10	35
2019	Information technology	42	37	12	7	2	0	0	79	9	48
2019	Data sciences	47	27	9	10	4	2	0	76	15	43
2019	Policy	46	36	11	5	3	0	0	82	8	79
2019	Project management	47	37	6	7	2	1	0	85	8	286
2019	Other services to the public	43	35	12	6	3	0	0	79	9	845
2019	None of the above	37	36	14	9	3	1	0	73	12	652
2018	Client contact centre	26	46	16	9	2	0	0	73	12	207
2018	Compliance, inspection and enforcement	27	47	12	10	3	1	0	74	13	92
2018	Communications or public affairs	45	40	9	4	1	0	0	86	5	350
2018	Security	28	52	10	10	0	0	0	79	10	16
2018	Science and technology	37	41	11	8	2	1	0	79	10	396
2018	Administration and operations	34	42	13	7	3	1	0	77	10	586
2018	Human resources	46	37	9	4	2	2	0	85	6	236
2018	Financial management	36	40	15	6	2	2	0	77	8	159
2018	Procurement	44	40	7	7	0	2	0	86	7	42
2018	Real property	29	44	14	6	7	0	0	73	14	115
2018	Materiel management	32	33	17	11	8	0	0	65	18	38
2018	Information management	48	40	11	0	0	0	0	89	0	34
2018	Information technology	44	35	12	2	2	4	0	83	5	48
2018	Data sciences	39	45	11	0	3	3	0	86	3	33
2018	Policy	42	41	7	5	5	0	0	83	10	84
2018	Project management	39	42	12	4	3	1	0	81	7	315
2018	Other services to the public	34	39	14	8	4	1	0	74	12	787
2018	None of the above	29	43	15	7	5	2	0	74	11	612

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	31	14	4	2	4	2	78	6	49
2020	Federal regulators	36	44	7	7	0	7	0	85	8	14
2020	Compliance, inspection and enforcement	45	30	6	6	5	2	5	81	12	89
2020	Communications or public affairs	58	24	4	6	3	3	2	86	9	253
2020	Security	77	0	0	12	0	12	0	87	13	10
2020	Science and technology	50	28	9	5	2	4	1	83	7	403
2020	Administration and operations	57	24	7	4	3	4	1	85	7	528
2020	Human resources	64	22	6	1	1	4	2	92	2	213
2020	Financial management	56	25	7	1	2	5	4	88	4	177
2020	Procurement	56	21	13	2	0	6	2	84	2	52
2020	Real property	49	33	9	5	0	2	1	86	5	114
2020	Materiel management	63	20	3	0	7	4	3	89	7	22
2020	Information management	51	18	13	3	3	3	9	78	7	32
2020	Information technology	43	25	14	0	2	13	3	81	2	58
2020	Data sciences	50	36	11	4	0	0	0	86	4	27
2020	Policy	56	26	6	2	1	7	3	90	3	113
2020	Project management	54	29	7	4	3	1	2	85	7	267
2020	Other services to the public	46	30	11	7	3	2	1	78	10	339
2020	None of the above	44	29	12	5	5	4	2	78	10	447

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	31	10	13	6	0	6	69	20	49
2020	Federal regulators	44	43	7	7	0	0	0	86	7	14
2020	Compliance, inspection and enforcement	43	31	9	8	8	0	0	75	16	88
2020	Communications or public affairs	65	24	7	2	2	0	0	89	3	254
2020	Security	52	27	0	0	12	0	9	87	13	10
2020	Science and technology	57	27	9	5	2	0	1	85	6	404
2020	Administration and operations	54	25	13	4	2	1	1	81	6	526
2020	Human resources	59	28	7	3	0	1	2	90	3	214
2020	Financial management	62	21	9	5	1	1	1	85	6	177
2020	Procurement	51	30	12	4	0	0	2	84	4	52
2020	Real property	49	32	10	2	2	1	4	85	5	113
2020	Materiel management	34	23	26	7	7	0	3	59	14	22
2020	Information management	54	30	9	3	0	3	0	87	3	32
2020	Information technology	41	39	14	6	0	0	1	81	6	59
2020	Data sciences	45	24	10	21	0	0	0	69	21	27
2020	Policy	61	25	9	2	1	1	1	89	3	113
2020	Project management	55	27	9	4	4	0	0	83	8	268
2020	Other services to the public	41	28	13	8	4	0	4	73	13	340
2020	None of the above	41	29	17	7	3	1	2	72	11	449
2019	Client contact centre	33	24	19	6	1	4	13	69	8	174
2019	Federal regulators	52	30	12	0	6	0	0	82	6	14
2019	Compliance, inspection and enforcement	45	28	9	12	5	0	2	74	17	91
2019	Communications or public affairs	54	31	8	4	2	1	0	86	6	360
2019	Security	55	37	0	7	0	0	0	93	7	13
2019	Science and technology	47	35	11	3	2	1	1	83	6	408
2019	Administration and operations	47	28	14	6	3	0	2	77	9	578
2019	Human resources	52	25	12	5	2	1	4	80	7	252
2019	Financial management	47	29	14	6	2	1	1	78	8	164
2019	Procurement	48	41	4	4	0	2	2	92	4	45
2019	Real property	42	30	18	5	2	1	1	74	7	129
2019	Materiel management	21	41	16	0	20	0	2	63	20	31
2019	Information management	46	31	9	0	5	0	8	84	6	34
2019	Information technology	43	38	12	2	2	0	2	83	5	48
2019	Data sciences	47	28	12	9	2	0	2	77	11	43
2019	Policy	52	32	7	6	1	0	1	85	8	78
2019	Project management	55	30	9	4	2	0	1	86	6	285
2019	Other services to the public	39	23	18	8	5	1	6	67	14	847
2019	None of the above	41	30	16	4	4	1	4	74	9	651

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	33	10	23	4	0	2	63	27	49
2020	Federal regulators	43	14	16	21	7	0	0	57	27	14
2020	Compliance, inspection and enforcement	29	42	9	7	13	0	0	71	20	89
2020	Communications or public affairs	44	34	10	7	5	0	0	79	11	253
2020	Security	41	39	9	0	12	0	0	79	12	10
2020	Science and technology	39	32	13	10	5	0	0	72	15	403
2020	Administration and operations	42	34	11	7	5	1	1	78	11	526
2020	Human resources	53	28	7	8	2	0	2	82	11	213
2020	Financial management	50	27	10	8	4	1	1	78	12	176
2020	Procurement	44	39	10	4	4	0	0	83	7	52
2020	Real property	39	33	15	8	4	1	1	73	12	114
2020	Materiel management	35	39	16	7	3	0	0	74	10	22
2020	Information management	63	25	0	6	6	0	0	88	12	32
2020	Information technology	29	36	17	11	4	0	4	67	15	59
2020	Data sciences	31	38	18	7	7	0	0	68	14	27
2020	Policy	46	27	11	10	3	2	1	75	13	112
2020	Project management	39	31	12	12	7	0	0	70	18	269
2020	Other services to the public	34	32	15	12	6	0	0	67	18	340
2020	None of the above	38	30	12	10	9	0	1	69	19	449
2019	Client contact centre	40	29	16	9	5	1	0	70	14	174
2019	Federal regulators	41	13	23	6	16	0	0	54	23	14
2019	Compliance, inspection and enforcement	33	31	16	14	6	0	0	64	20	91
2019	Communications or public affairs	44	33	11	9	3	0	0	77	12	361
2019	Security	32	42	0	19	7	0	0	74	26	13
2019	Science and technology	32	40	13	9	4	1	0	73	14	410
2019	Administration and operations	38	31	16	8	6	0	0	70	14	578
2019	Human resources	38	33	17	7	3	1	1	72	10	251
2019	Financial management	43	32	12	8	4	0	1	76	12	164
2019	Procurement	43	27	16	12	2	0	0	70	14	46
2019	Real property	30	44	12	8	6	1	0	74	14	129
2019	Materiel management	16	43	13	13	15	0	0	59	29	31
2019	Information management	49	33	2	5	10	0	0	82	15	34
2019	Information technology	32	34	11	19	2	2	0	67	22	48
2019	Data sciences	34	45	11	5	4	0	0	80	9	43
2019	Policy	28	30	15	18	8	0	2	59	26	79
2019	Project management	42	30	11	11	5	0	0	73	16	287
2019	Other services to the public	42	28	14	9	7	0	0	70	16	848
2019	None of the above	37	32	14	8	8	1	1	70	16	651
2018	Client contact centre	26	41	13	9	9	1	1	68	19	206
2018	Compliance, inspection and enforcement	32	38	13	12	5	0	0	70	17	92
2018	Communications or public affairs	43	33	10	9	6	0	0	75	14	351
2018	Security	21	63	0	6	10	0	0	84	16	16
2018	Science and technology	35	34	14	12	5	1	0	69	17	398
2018	Administration and operations	36	35	15	8	5	0	0	72	13	584
2018	Human resources	43	33	9	10	4	1	0	76	14	236
2018	Financial management	31	44	12	5	7	1	1	76	12	162
2018	Procurement	51	37	7	2	3	0	0	88	5	42
2018	Real property	24	40	11	15	10	0	0	64	25	116
2018	Materiel management	29	33	11	19	7	0	0	63	26	38
2018	Information management	50	37	5	5	2	0	0	87	8	33
2018	Information technology	35	34	8	7	13	3	0	72	20	49
2018	Data sciences	57	28	12	3	0	0	0	85	3	33
2018	Policy	31	35	14	10	9	0	0	67	19	85
2018	Project management	35	35	12	9	7	0	0	71	17	313
2018	Other services to the public	40	30	11	10	8	1	0	71	18	781
2018	None of the above	35	35	10	8	11	1	0	71	20	610
2017	Client contact centre	30	37	13	12	8	0	1	67	20	210
2017	Federal regulators	35	46	0	10	10	0	0	81	19	12
2017	Compliance, inspection and enforcement	37	35	16	8	4	0	0	72	12	58
2017	Communications or public affairs	42	37	7	9	5	0	0	79	13	274
2017	Security	5	47	6	23	18	0	0	53	41	13
2017	Science and technology	32	37	8	16	6	1	0	70	22	333
2017	Administration and operations	38	36	9	10	5	1	0	75	16	496
2017	Human resources	46	30	8	9	6	1	0	77	15	208
2017	Financial management	34	40	17	5	5	0	0	73	10	169
2017	Procurement	34	41	11	11	3	0	0	75	14	41
2017	Real property	24	48	11	6	10	0	1	72	17	126
2017	Materiel management	29	20	11	21	19	0	0	50	39	26
2017	Information management	52	18	5	14	7	0	4	73	22	31
2017	Information technology	41	33	14	6	4	0	1	75	11	60
2017	Data sciences	40	35	9	10	6	0	0	75	16	27
2017	Policy	43	36	5	11	6	0	0	79	17	68
2017	Project management	36	33	13	11	7	0	0	69	18	308
2017	Other services to the public	37	31	12	10	9	0	1	69	19	703
2017	None of the above	38	34	10	10	8	1	0	72	18	767
2014	Client contact centre	32	40	8	8	10	0	2	74	18	197
2014	Federal regulators	17	58	0	8	17	0	0	75	25	11
2014	Compliance, inspection and enforcement	30	43	19	2	6	0	0	73	8	73
2014	Communications or public affairs	45	32	8	7	6	1	0	78	13	232
2014	Security	13	37	12	31	7	0	0	50	38	13
2014	Science and technology	32	37	12	12	6	1	1	70	18	289
2014	Administration and operations	38	33	10	10	8	0	0	71	18	443
2014	Human resources	41	33	12	7	7	0	0	74	14	182
2014	Financial management	38	37	13	8	3	1	1	76	11	140
2014	Procurement	49	17	22	4	8	0	0	66	12	24
2014	Real property	33	40	13	11	2	0	1	73	13	117
2014	Materiel management	34	33	23	8	0	2	0	69	8	40
2014	Information management	41	41	13	5	0	0	0	82	5	34
2014	Information technology	46	32	14	6	2	0	0	79	8	50
2014	Other services to the public	41	31	11	10	6	0	0	73	16	733
2014	None of the above	34	34	14	11	5	1	0	69	17	660

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	20	15	11	10	7	2	60	23	48
2020	Federal regulators	43	7	16	21	7	7	0	54	30	14
2020	Compliance, inspection and enforcement	40	35	9	6	9	1	0	75	15	89
2020	Communications or public affairs	60	23	9	3	3	2	0	85	6	253
2020	Security	41	39	9	0	0	12	0	90	0	10
2020	Science and technology	52	26	11	6	3	2	0	80	9	403
2020	Administration and operations	52	21	14	4	5	2	2	77	9	523
2020	Human resources	60	20	10	3	3	2	2	84	6	214
2020	Financial management	56	26	8	1	6	3	1	84	7	177
2020	Procurement	53	33	4	5	2	2	0	88	7	52
2020	Real property	46	25	16	6	1	2	4	75	8	114
2020	Materiel management	33	39	16	7	3	3	0	73	10	22
2020	Information management	64	27	6	3	0	0	0	91	3	32
2020	Information technology	40	28	22	6	0	2	2	70	7	59
2020	Data sciences	54	25	0	11	10	0	0	79	21	27
2020	Policy	54	23	10	5	4	3	1	80	9	113
2020	Project management	53	24	10	6	6	0	0	77	13	269
2020	Other services to the public	43	24	15	10	6	0	2	68	16	339
2020	None of the above	43	22	16	8	10	1	1	67	18	448

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	36	14	14	6	0	2	66	20	49
2020	Federal regulators	30	50	7	14	0	0	0	79	14	14
2020	Compliance, inspection and enforcement	37	37	5	12	9	0	0	74	21	89
2020	Communications or public affairs	57	26	9	5	3	0	0	83	8	254
2020	Security	18	39	23	19	0	0	0	58	19	10
2020	Science and technology	46	32	9	9	4	1	0	78	13	404
2020	Administration and operations	50	31	8	5	4	1	0	82	9	526
2020	Human resources	63	19	8	7	4	0	0	81	11	214
2020	Financial management	55	30	9	3	4	0	0	84	6	178
2020	Procurement	47	32	8	4	8	2	0	80	12	52
2020	Real property	49	34	9	7	1	0	0	83	8	114
2020	Materiel management	42	26	22	7	0	0	3	70	7	22
2020	Information management	62	26	3	3	6	0	0	88	9	32
2020	Information technology	36	35	12	12	4	2	0	72	16	59
2020	Data sciences	47	25	7	17	3	0	0	72	21	27
2020	Policy	50	30	10	6	2	1	1	82	8	113
2020	Project management	44	34	11	5	5	0	1	79	10	269
2020	Other services to the public	41	36	6	11	6	0	0	77	17	339
2020	None of the above	42	31	11	10	6	0	1	73	16	447
2019	Client contact centre	46	36	9	6	1	1	0	84	8	174
2019	Federal regulators	41	18	18	13	11	0	0	59	24	14
2019	Compliance, inspection and enforcement	37	36	7	10	9	0	0	73	20	91
2019	Communications or public affairs	55	25	8	8	4	1	0	80	12	360
2019	Security	48	45	0	7	0	0	0	93	7	13
2019	Science and technology	41	37	9	10	2	1	0	79	12	408
2019	Administration and operations	46	29	12	8	4	0	1	76	13	579
2019	Human resources	53	30	9	6	1	0	0	83	7	252
2019	Financial management	43	38	8	5	6	0	1	81	11	162
2019	Procurement	45	33	8	12	2	0	0	79	13	46
2019	Real property	40	39	9	5	6	1	0	79	11	127
2019	Materiel management	26	35	11	11	18	0	0	60	29	31
2019	Information management	63	23	7	5	2	0	0	86	8	34
2019	Information technology	39	34	9	9	9	0	0	73	19	48
2019	Data sciences	49	40	2	6	2	0	0	89	9	43
2019	Policy	41	36	6	12	4	0	0	78	16	79
2019	Project management	48	31	10	7	4	0	0	79	11	286
2019	Other services to the public	47	29	10	8	6	1	0	77	13	847
2019	None of the above	43	30	12	8	5	1	0	74	14	648
2018	Client contact centre	31	39	12	10	6	1	1	71	16	206
2018	Compliance, inspection and enforcement	31	42	10	14	2	1	0	74	16	91
2018	Communications or public affairs	45	35	9	7	5	0	0	80	11	348
2018	Security	42	47	0	10	0	0	0	90	10	16
2018	Science and technology	40	36	10	10	5	0	0	76	14	398
2018	Administration and operations	40	33	13	10	3	0	0	73	13	583
2018	Human resources	49	32	9	6	3	0	1	81	9	236
2018	Financial management	42	34	12	8	3	1	1	76	11	162
2018	Procurement	45	36	10	4	5	0	0	81	9	42
2018	Real property	32	33	16	8	10	0	0	65	18	114
2018	Materiel management	26	34	25	11	4	0	0	60	15	38
2018	Information management	63	24	5	5	2	0	0	87	8	33
2018	Information technology	42	32	6	8	7	3	2	78	16	49
2018	Data sciences	51	31	12	3	3	0	0	81	7	32
2018	Policy	37	41	7	6	9	0	0	78	15	85
2018	Project management	42	35	9	7	7	0	0	77	14	313
2018	Other services to the public	45	28	10	9	7	0	0	74	16	778
2018	None of the above	39	33	10	7	9	0	0	72	17	610
2017	Client contact centre	41	36	10	7	5	0	0	77	13	211
2017	Federal regulators	52	15	17	10	7	0	0	67	17	12
2017	Compliance, inspection and enforcement	53	22	9	12	3	0	0	75	15	58
2017	Communications or public affairs	49	33	9	5	4	0	0	82	9	274
2017	Security	18	48	18	16	0	0	0	66	16	13
2017	Science and technology	38	38	9	10	5	0	1	76	15	333
2017	Administration and operations	44	33	9	8	5	1	1	78	13	496
2017	Human resources	59	27	3	5	6	0	0	86	10	209
2017	Financial management	40	37	9	10	3	0	1	78	13	168
2017	Procurement	41	35	9	11	4	0	0	75	16	41
2017	Real property	29	45	9	6	11	0	0	74	17	126
2017	Materiel management	34	16	20	19	12	0	0	49	31	26
2017	Information management	55	31	2	5	2	4	0	90	7	31
2017	Information technology	40	40	5	14	0	0	1	81	14	61
2017	Data sciences	40	34	3	21	3	0	0	73	24	27
2017	Policy	42	35	7	12	3	1	0	78	15	68
2017	Project management	43	32	8	10	7	0	1	75	17	309
2017	Other services to the public	46	29	8	10	7	0	0	75	17	703
2017	None of the above	41	33	10	9	7	0	1	74	16	768
2014	Client contact centre	42	42	9	3	4	0	0	84	7	195
2014	Federal regulators	26	38	9	9	18	0	0	64	27	10
2014	Compliance, inspection and enforcement	39	40	10	8	2	0	1	80	10	73
2014	Communications or public affairs	54	28	8	6	3	0	0	82	10	231
2014	Security	32	31	6	12	19	0	0	63	31	13
2014	Science and technology	34	41	7	11	5	1	1	76	16	289
2014	Administration and operations	42	31	10	10	7	0	0	73	17	443
2014	Human resources	49	27	12	7	5	0	0	76	12	182
2014	Financial management	38	39	7	11	3	1	0	78	15	140
2014	Procurement	36	39	3	9	12	0	0	76	21	24
2014	Real property	39	38	9	6	7	0	1	78	13	117
2014	Materiel management	38	38	10	9	0	2	3	80	10	41
2014	Information management	43	35	11	5	3	3	0	80	8	34
2014	Information technology	46	24	20	10	0	0	0	70	10	50
2014	Other services to the public	43	30	10	11	5	0	0	74	16	733
2014	None of the above	39	34	12	9	6	1	0	74	14	662

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	43	57	49
2020	Federal regulators	46	54	14
2020	Compliance, inspection and enforcement	40	60	89
2020	Communications or public affairs	49	51	253
2020	Security	36	64	10
2020	Science and technology	52	48	404
2020	Administration and operations	41	59	528
2020	Human resources	49	51	214
2020	Financial management	43	57	178
2020	Procurement	24	76	52
2020	Real property	40	60	114
2020	Materiel management	27	73	22
2020	Information management	60	40	32
2020	Information technology	37	63	58
2020	Data sciences	50	50	27
2020	Policy	50	50	113
2020	Project management	47	53	270
2020	Other services to the public	34	66	340
2020	None of the above	30	70	450

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	27	14	9	0	6	11	73	11	48
2020	Federal regulators	59	21	0	0	0	7	13	100	0	14
2020	Compliance, inspection and enforcement	59	17	3	7	1	0	13	87	9	88
2020	Communications or public affairs	68	14	3	3	2	3	7	91	5	252
2020	Security	54	0	12	0	0	22	12	83	0	10
2020	Science and technology	59	17	9	2	2	3	8	86	4	404
2020	Administration and operations	55	18	8	1	2	4	11	86	4	528
2020	Human resources	69	17	5	0	0	2	7	94	1	214
2020	Financial management	57	18	6	1	0	6	12	91	1	177
2020	Procurement	50	12	18	0	2	0	19	76	2	52
2020	Real property	54	21	9	1	3	6	6	85	5	115
2020	Materiel management	38	23	9	20	0	0	10	68	22	22
2020	Information management	63	12	9	0	0	3	12	89	0	32
2020	Information technology	50	21	5	0	4	4	17	89	4	59
2020	Data sciences	63	27	0	0	0	10	0	100	0	27
2020	Policy	66	18	7	0	1	2	6	91	1	113
2020	Project management	57	23	4	5	3	3	6	87	8	269
2020	Other services to the public	39	19	12	6	6	3	15	70	15	341
2020	None of the above	44	18	15	6	3	4	10	72	11	450

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	33	10	18	2	0	0	69	20	49
2020	Federal regulators	45	21	14	20	0	0	0	66	20	14
2020	Compliance, inspection and enforcement	45	26	14	8	8	0	0	71	15	89
2020	Communications or public affairs	59	25	10	4	2	0	0	84	6	254
2020	Security	39	9	21	31	0	0	0	48	31	10
2020	Science and technology	52	27	10	7	3	0	0	80	10	404
2020	Administration and operations	57	26	7	5	4	0	0	84	9	529
2020	Human resources	68	20	5	5	2	0	0	88	7	214
2020	Financial management	62	22	8	5	3	0	1	84	8	178
2020	Procurement	45	38	9	4	4	0	0	83	8	52
2020	Real property	54	33	7	3	3	0	0	87	6	115
2020	Materiel management	45	19	16	16	3	0	0	65	19	22
2020	Information management	67	18	3	6	6	0	0	85	12	32
2020	Information technology	55	31	5	7	0	0	2	88	7	59
2020	Data sciences	68	11	3	14	3	0	0	79	17	27
2020	Policy	60	23	7	5	3	1	1	85	8	113
2020	Project management	50	29	8	6	6	0	0	79	13	269
2020	Other services to the public	43	29	11	9	6	0	2	73	15	341
2020	None of the above	48	28	10	7	6	0	1	76	14	449
2019	Client contact centre	50	27	12	8	2	1	0	78	10	174
2019	Federal regulators	47	11	19	12	11	0	0	58	23	14
2019	Compliance, inspection and enforcement	47	28	7	14	4	0	0	75	19	91
2019	Communications or public affairs	55	28	6	8	3	0	0	83	11	360
2019	Security	41	37	0	14	7	0	0	79	21	13
2019	Science and technology	50	34	6	5	5	0	0	84	10	409
2019	Administration and operations	49	32	9	6	3	0	0	82	9	578
2019	Human resources	57	26	9	6	1	0	0	84	8	253
2019	Financial management	60	24	9	5	2	0	0	84	7	164
2019	Procurement	55	31	6	7	0	0	0	87	7	46
2019	Real property	45	32	10	6	6	0	0	77	13	128
2019	Materiel management	22	41	4	11	22	0	0	63	33	31
2019	Information management	50	34	5	2	8	0	0	85	10	34
2019	Information technology	52	28	7	4	7	2	0	82	11	48
2019	Data sciences	54	32	9	5	0	0	0	86	5	43
2019	Policy	43	29	9	9	9	0	1	73	18	79
2019	Project management	54	29	5	7	5	0	0	83	12	287
2019	Other services to the public	53	25	8	7	7	0	0	78	14	848
2019	None of the above	50	26	11	7	5	0	0	77	12	652
2018	Client contact centre	35	30	18	10	6	1	0	65	17	205
2018	Compliance, inspection and enforcement	43	30	16	6	5	0	0	73	11	92
2018	Communications or public affairs	47	29	12	6	6	0	0	75	12	351
2018	Security	53	41	0	6	0	0	0	94	6	16
2018	Science and technology	45	29	13	9	5	0	0	74	13	398
2018	Administration and operations	46	28	12	9	4	0	0	75	13	583
2018	Human resources	57	23	8	8	4	0	0	80	12	236
2018	Financial management	47	32	10	6	4	1	1	80	10	162
2018	Procurement	49	44	0	5	3	0	0	93	7	42
2018	Real property	35	31	12	11	11	0	0	66	22	116
2018	Materiel management	28	29	24	13	6	0	0	57	19	38
2018	Information management	65	28	0	3	5	0	0	92	8	33
2018	Information technology	47	26	11	2	11	4	0	75	13	48
2018	Data sciences	60	23	14	0	3	0	0	83	3	33
2018	Policy	40	31	11	11	7	0	0	71	17	85
2018	Project management	45	32	10	5	6	0	1	78	12	312
2018	Other services to the public	48	26	10	10	6	0	0	74	16	779
2018	None of the above	44	28	10	9	9	0	0	72	18	608
2017	Client contact centre	42	31	11	9	6	0	1	73	15	210
2017	Federal regulators	52	15	7	26	0	0	0	67	26	12
2017	Compliance, inspection and enforcement	69	15	11	4	2	0	0	83	6	58
2017	Communications or public affairs	56	25	7	7	5	0	0	81	12	275
2017	Security	23	56	13	7	0	0	0	79	7	13
2017	Science and technology	48	31	8	7	5	0	0	80	12	332
2017	Administration and operations	53	27	9	8	3	0	0	80	12	496
2017	Human resources	64	22	5	3	6	0	0	86	9	208
2017	Financial management	45	36	9	5	4	1	1	82	9	169
2017	Procurement	62	14	16	7	3	0	0	75	9	41
2017	Real property	36	36	13	5	11	0	0	72	16	126
2017	Materiel management	50	9	11	12	18	0	0	58	30	26
2017	Information management	53	25	14	0	2	0	5	83	3	30
2017	Information technology	47	24	18	7	1	1	1	73	9	61
2017	Data sciences	55	23	5	6	10	0	0	78	17	27
2017	Policy	43	37	6	11	3	0	0	80	14	68
2017	Project management	49	26	9	8	8	0	0	75	16	310
2017	Other services to the public	49	25	9	10	7	0	0	74	17	701
2017	None of the above	48	30	9	6	7	0	0	78	13	766
2014	Client contact centre	42	31	11	8	8	0	0	73	16	196
2014	Federal regulators	17	42	8	25	8	0	0	59	33	11
2014	Compliance, inspection and enforcement	49	36	6	7	2	0	0	84	10	72
2014	Communications or public affairs	53	28	6	5	6	0	0	82	12	232
2014	Security	32	42	7	19	0	0	0	74	19	13
2014	Science and technology	41	35	9	10	6	0	0	76	15	289
2014	Administration and operations	49	26	12	6	7	0	0	75	13	444
2014	Human resources	55	23	7	8	6	0	0	79	14	182
2014	Financial management	48	35	9	3	3	1	1	84	7	140
2014	Procurement	49	39	0	4	8	0	0	88	12	24
2014	Real property	40	44	8	5	3	0	1	85	7	117
2014	Materiel management	40	48	8	4	0	0	0	88	4	41
2014	Information management	52	41	2	6	0	0	0	92	6	34
2014	Information technology	58	28	10	4	0	0	0	86	4	50
2014	Other services to the public	47	30	10	7	6	0	0	77	13	733
2014	None of the above	45	30	12	8	4	0	0	76	12	660

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	35	28	6	4	6	0	60	10	49
2020	Federal regulators	27	52	14	0	0	7	0	85	0	14
2020	Compliance, inspection and enforcement	20	22	22	22	4	9	0	46	29	89
2020	Communications or public affairs	43	30	9	9	2	6	0	78	12	253
2020	Security	39	38	12	0	0	12	0	87	0	10
2020	Science and technology	37	32	12	8	3	7	0	75	12	404
2020	Administration and operations	43	28	11	9	4	5	0	75	14	529
2020	Human resources	39	33	9	11	2	5	0	76	14	212
2020	Financial management	37	38	11	3	5	7	0	79	9	178
2020	Procurement	34	46	9	7	0	4	0	83	8	52
2020	Real property	40	33	16	7	2	2	0	74	9	115
2020	Materiel management	32	34	11	13	7	3	0	68	21	22
2020	Information management	37	25	9	6	6	17	0	75	15	32
2020	Information technology	43	31	9	4	0	12	2	86	4	59
2020	Data sciences	60	22	3	4	4	7	0	88	8	26
2020	Policy	44	22	15	4	3	12	0	74	9	113
2020	Project management	38	34	11	6	6	5	0	76	13	269
2020	Other services to the public	33	26	16	11	9	5	0	62	22	341
2020	None of the above	29	30	16	11	7	6	0	64	20	450
2019	Client contact centre	25	34	12	9	6	13	1	68	18	172
2019	Federal regulators	18	35	18	8	10	11	0	60	20	14
2019	Compliance, inspection and enforcement	25	27	19	9	12	8	0	56	23	91
2019	Communications or public affairs	41	32	10	7	3	6	1	78	10	359
2019	Security	21	14	42	23	0	0	0	36	23	13
2019	Science and technology	37	32	13	9	4	5	0	72	14	409
2019	Administration and operations	33	35	14	11	5	3	1	69	17	579
2019	Human resources	34	36	9	9	7	4	1	73	17	253
2019	Financial management	25	34	19	8	7	6	0	63	17	163
2019	Procurement	45	23	17	10	2	4	0	71	12	46
2019	Real property	27	36	17	11	4	6	0	66	16	127
2019	Materiel management	31	26	18	16	9	0	0	58	25	31
2019	Information management	39	24	13	5	13	3	3	66	20	34
2019	Information technology	30	35	13	4	10	6	2	71	15	47
2019	Data sciences	33	27	23	8	0	9	0	66	9	43
2019	Policy	25	40	16	10	5	4	0	68	16	79
2019	Project management	36	37	13	6	5	4	0	76	11	286
2019	Other services to the public	39	28	13	10	6	4	0	70	16	844
2019	None of the above	29	33	14	10	8	6	0	66	20	652
2018	Client contact centre	28	32	16	13	6	5	0	64	20	207
2018	Compliance, inspection and enforcement	28	25	24	13	7	3	0	54	21	92
2018	Communications or public affairs	34	38	12	7	3	6	0	76	10	350
2018	Security	28	20	24	18	10	0	0	48	28	17
2018	Science and technology	31	31	17	11	5	5	0	66	17	395
2018	Administration and operations	30	32	15	11	7	5	0	65	19	587
2018	Human resources	32	34	12	13	2	6	0	71	17	237
2018	Financial management	34	36	15	6	6	2	0	72	12	161
2018	Procurement	41	24	11	13	10	0	0	65	24	42
2018	Real property	26	31	19	11	8	4	0	60	20	116
2018	Materiel management	32	23	17	13	9	6	0	58	23	38
2018	Information management	41	30	5	11	5	8	0	77	17	34
2018	Information technology	37	17	29	9	2	7	0	58	11	49
2018	Data sciences	55	16	0	20	3	6	0	76	24	33
2018	Policy	34	41	15	6	3	1	0	76	9	85
2018	Project management	31	35	15	9	7	3	0	68	16	315
2018	Other services to the public	37	24	15	10	9	5	0	64	20	786
2018	None of the above	23	29	18	11	12	5	0	56	25	614
2017	Client contact centre	24	36	11	13	7	9	1	66	22	210
2017	Federal regulators	22	29	15	19	0	15	0	60	23	12
2017	Compliance, inspection and enforcement	38	22	15	14	7	3	2	63	21	58
2017	Communications or public affairs	40	33	12	8	3	3	1	76	12	274
2017	Security	13	24	33	23	0	7	0	39	25	13
2017	Science and technology	30	37	12	9	6	6	0	70	17	333
2017	Administration and operations	38	30	13	12	4	3	0	70	17	496
2017	Human resources	35	37	8	8	4	8	1	78	13	208
2017	Financial management	34	35	12	8	5	6	0	74	13	169
2017	Procurement	25	30	16	25	0	4	0	57	26	41
2017	Real property	18	41	19	8	9	4	1	62	17	126
2017	Materiel management	23	34	12	9	9	13	0	65	21	26
2017	Information management	36	26	13	2	0	18	4	81	3	31
2017	Information technology	33	35	14	6	0	12	1	77	7	61
2017	Data sciences	42	36	3	17	0	3	0	80	17	27
2017	Policy	39	36	9	9	5	3	0	77	14	68
2017	Project management	33	35	15	8	4	4	1	72	12	309
2017	Other services to the public	35	28	13	9	7	7	0	69	17	702
2017	None of the above	31	31	13	11	7	6	0	66	19	768
2014	Client contact centre	20	35	18	7	10	9	1	61	19	197
2014	Federal regulators	16	35	33	8	8	0	0	51	16	11
2014	Compliance, inspection and enforcement	19	39	12	17	8	5	0	61	26	73
2014	Communications or public affairs	38	33	11	11	3	4	0	74	15	232
2014	Security	19	32	7	24	6	12	0	58	34	13
2014	Science and technology	18	34	22	13	5	7	0	56	20	289
2014	Administration and operations	33	31	14	11	7	4	0	67	19	443
2014	Human resources	30	38	12	12	5	3	0	71	17	182
2014	Financial management	29	40	10	10	6	5	0	73	16	140
2014	Procurement	41	39	4	16	0	0	0	80	16	24
2014	Real property	11	45	22	12	6	3	1	58	19	117
2014	Materiel management	30	33	14	11	8	2	3	66	20	41
2014	Information management	20	32	21	5	5	16	0	61	13	34
2014	Information technology	35	29	14	10	0	12	0	73	11	50
2014	Other services to the public	29	34	11	12	7	6	1	67	21	733
2014	None of the above	29	31	16	10	9	4	0	63	20	660

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	38	29	2	6	5	0	61	8	48
2020	Federal regulators	7	66	21	0	0	7	0	78	0	14
2020	Compliance, inspection and enforcement	17	25	14	34	10	0	0	42	44	88
2020	Communications or public affairs	36	38	14	8	2	2	0	75	10	252
2020	Security	39	28	12	21	0	0	0	68	21	10
2020	Science and technology	31	35	17	11	5	1	0	67	16	404
2020	Administration and operations	40	32	11	9	6	2	0	74	15	526
2020	Human resources	34	33	14	13	4	3	0	69	17	214
2020	Financial management	34	40	10	7	5	3	0	77	13	178
2020	Procurement	34	46	11	7	0	2	0	81	7	52
2020	Real property	35	37	18	4	5	2	0	74	8	115
2020	Materiel management	26	35	16	16	7	0	0	61	23	22
2020	Information management	34	30	13	17	3	3	0	66	21	32
2020	Information technology	37	37	9	5	5	7	0	79	11	58
2020	Data sciences	43	36	10	7	4	0	0	79	11	27
2020	Policy	36	30	17	5	8	5	0	69	14	112
2020	Project management	31	43	11	7	7	2	0	75	14	270
2020	Other services to the public	26	29	16	16	11	2	0	56	28	338
2020	None of the above	26	29	17	15	11	2	0	56	27	450
2019	Client contact centre	28	32	13	11	8	8	1	66	20	173
2019	Federal regulators	6	44	18	8	19	6	0	53	29	14
2019	Compliance, inspection and enforcement	17	28	18	20	16	1	0	45	37	91
2019	Communications or public affairs	37	34	11	10	4	4	0	73	15	360
2019	Security	17	23	26	34	0	0	0	40	34	13
2019	Science and technology	32	31	14	15	6	2	0	64	22	409
2019	Administration and operations	30	34	15	13	7	1	0	64	21	578
2019	Human resources	29	36	19	7	8	1	1	66	15	253
2019	Financial management	24	38	15	11	8	3	0	64	20	162
2019	Procurement	37	32	15	12	4	0	0	70	15	46
2019	Real property	21	41	19	10	6	3	0	63	17	127
2019	Materiel management	22	29	23	15	9	2	0	52	25	31
2019	Information management	36	24	7	16	14	0	3	62	31	34
2019	Information technology	27	37	10	11	13	2	0	65	24	48
2019	Data sciences	31	34	16	15	2	2	0	67	17	43
2019	Policy	25	35	11	19	8	1	0	61	28	78
2019	Project management	27	39	14	12	6	2	0	67	18	285
2019	Other services to the public	38	26	13	11	9	3	0	66	21	845
2019	None of the above	26	27	17	15	12	2	0	55	27	650
2018	Client contact centre	25	36	15	14	8	2	0	62	23	207
2018	Compliance, inspection and enforcement	22	26	16	22	13	2	0	49	35	92
2018	Communications or public affairs	32	37	14	9	6	2	0	71	15	349
2018	Security	24	24	18	30	4	0	0	48	34	17
2018	Science and technology	27	32	16	17	8	2	0	59	25	395
2018	Administration and operations	25	32	19	12	9	2	0	59	22	584
2018	Human resources	28	35	13	18	2	3	0	65	21	236
2018	Financial management	31	41	12	7	8	1	0	72	15	161
2018	Procurement	29	36	13	13	8	0	0	65	21	42
2018	Real property	21	32	23	13	9	1	0	54	22	115
2018	Materiel management	22	29	22	15	8	4	0	53	24	38
2018	Information management	46	23	13	11	8	0	0	69	19	34
2018	Information technology	37	20	29	10	4	0	0	56	14	49
2018	Data sciences	47	11	16	20	3	3	0	60	23	33
2018	Policy	29	34	20	9	7	0	0	63	17	84
2018	Project management	26	35	17	13	9	1	0	62	22	313
2018	Other services to the public	31	26	14	15	11	2	0	59	27	785
2018	None of the above	22	28	15	18	14	3	0	52	33	613
2017	Client contact centre	21	38	14	14	9	4	1	62	24	211
2017	Federal regulators	22	15	15	27	7	15	0	44	40	12
2017	Compliance, inspection and enforcement	25	21	21	19	13	0	2	47	33	58
2017	Communications or public affairs	33	39	10	11	5	1	0	74	16	275
2017	Security	11	18	29	27	7	7	0	31	37	13
2017	Science and technology	25	37	12	16	9	1	0	63	25	333
2017	Administration and operations	35	31	12	14	7	2	0	66	21	497
2017	Human resources	34	36	12	9	3	4	1	74	13	208
2017	Financial management	29	41	12	11	6	1	0	70	17	169
2017	Procurement	20	32	30	14	4	0	0	52	18	41
2017	Real property	14	37	22	11	11	2	2	54	23	125
2017	Materiel management	16	25	20	18	12	9	0	45	33	26
2017	Information management	31	43	15	2	2	2	4	80	5	31
2017	Information technology	28	38	15	9	1	7	1	72	12	61
2017	Data sciences	49	23	9	7	12	0	0	72	19	27
2017	Policy	32	36	7	16	7	1	0	69	23	68
2017	Project management	27	39	15	12	6	1	1	67	17	309
2017	Other services to the public	34	26	13	14	9	4	0	62	24	701
2017	None of the above	25	33	15	16	9	2	0	59	26	767
2014	Client contact centre	19	29	21	13	14	4	0	50	28	197
2014	Federal regulators	16	60	8	8	8	0	0	76	16	11
2014	Compliance, inspection and enforcement	18	27	12	23	18	1	0	46	42	72
2014	Communications or public affairs	30	33	16	11	7	3	0	65	18	232
2014	Security	20	12	13	55	0	0	0	32	55	13
2014	Science and technology	17	28	22	16	14	2	0	46	31	289
2014	Administration and operations	29	32	17	11	10	1	0	62	21	444
2014	Human resources	30	40	7	11	6	7	0	75	17	182
2014	Financial management	28	30	21	12	7	2	0	59	19	140
2014	Procurement	31	18	20	27	0	3	0	51	28	24
2014	Real property	11	40	23	15	10	0	0	51	25	117
2014	Materiel management	15	42	21	15	2	2	3	60	18	41
2014	Information management	20	42	19	5	11	3	0	64	17	34
2014	Information technology	31	26	26	12	2	4	0	59	14	50
2014	Other services to the public	26	28	16	17	11	2	0	56	28	731
2014	None of the above	26	30	14	14	13	3	0	58	28	658

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	50	22	10	6	2	0	61	16	49
2020	Federal regulators	7	59	7	28	0	0	0	66	28	14
2020	Compliance, inspection and enforcement	12	15	20	33	20	0	0	28	53	89
2020	Communications or public affairs	20	39	17	14	6	3	0	61	21	254
2020	Security	21	18	9	18	12	22	0	50	38	10
2020	Science and technology	21	31	21	19	5	2	0	54	25	404
2020	Administration and operations	27	33	17	14	7	2	0	61	22	529
2020	Human resources	22	38	15	14	8	4	0	62	22	213
2020	Financial management	20	40	17	10	6	6	0	65	17	178
2020	Procurement	22	46	16	9	4	4	0	70	13	52
2020	Real property	19	45	21	6	6	4	0	67	12	115
2020	Materiel management	13	29	19	26	13	0	0	42	39	22
2020	Information management	27	39	12	6	6	10	0	74	13	32
2020	Information technology	26	39	13	8	4	11	0	72	13	59
2020	Data sciences	18	53	18	4	4	3	0	73	8	26
2020	Policy	21	31	18	16	9	6	0	55	26	112
2020	Project management	18	40	19	13	6	2	0	60	20	268
2020	Other services to the public	14	30	19	19	14	3	0	46	34	340
2020	None of the above	17	30	20	15	13	6	0	49	29	450
2019	Client contact centre	17	31	19	11	10	10	1	55	24	173
2019	Federal regulators	6	32	38	8	10	6	0	40	19	14
2019	Compliance, inspection and enforcement	12	22	19	18	27	2	0	34	47	91
2019	Communications or public affairs	26	27	15	17	8	6	1	57	27	359
2019	Security	17	23	26	23	4	7	0	43	29	13
2019	Science and technology	20	30	19	15	10	6	0	53	26	408
2019	Administration and operations	21	32	20	17	8	2	0	54	25	578
2019	Human resources	19	32	18	18	7	4	2	53	27	253
2019	Financial management	16	30	23	21	8	2	0	47	30	162
2019	Procurement	31	32	21	8	8	0	0	64	15	46
2019	Real property	17	30	29	15	10	0	0	47	25	127
2019	Materiel management	12	32	22	11	20	2	0	45	32	31
2019	Information management	38	13	13	19	11	2	3	55	32	34
2019	Information technology	15	40	11	22	8	4	0	57	31	48
2019	Data sciences	14	33	16	27	4	5	0	50	33	43
2019	Policy	14	31	20	23	8	4	0	47	32	79
2019	Project management	19	35	17	18	7	3	0	56	26	285
2019	Other services to the public	26	28	15	16	11	4	0	56	28	843
2019	None of the above	18	27	20	16	13	5	0	48	31	651
2018	Client contact centre	16	32	21	18	7	6	0	51	27	207
2018	Compliance, inspection and enforcement	10	28	19	25	17	0	0	39	42	92
2018	Communications or public affairs	22	32	20	16	6	4	0	56	23	349
2018	Security	18	14	10	24	34	0	0	32	58	17
2018	Science and technology	16	32	21	18	9	4	0	50	28	393
2018	Administration and operations	15	30	20	19	12	4	0	47	31	586
2018	Human resources	16	33	16	22	8	5	0	52	31	237
2018	Financial management	20	38	20	11	8	3	0	60	20	160
2018	Procurement	20	36	18	13	13	0	0	57	26	42
2018	Real property	13	25	27	19	14	2	0	39	34	116
2018	Materiel management	20	20	31	10	13	6	0	42	24	38
2018	Information management	32	26	10	22	5	5	0	61	29	34
2018	Information technology	29	19	24	12	7	10	0	53	21	49
2018	Data sciences	34	30	9	18	3	6	0	68	23	33
2018	Policy	14	33	26	16	10	1	0	48	26	85
2018	Project management	15	33	20	19	11	2	0	49	30	314
2018	Other services to the public	21	27	18	17	14	4	0	49	32	782
2018	None of the above	14	25	20	22	15	4	0	41	38	614
2017	Client contact centre	15	31	18	18	9	7	1	51	29	211
2017	Federal regulators	15	18	9	21	29	8	0	36	54	10
2017	Compliance, inspection and enforcement	15	17	19	37	7	2	2	34	46	58
2017	Communications or public affairs	25	32	17	15	7	3	0	59	23	272
2017	Security	11	5	18	24	31	10	0	17	62	13
2017	Science and technology	17	31	20	18	10	4	0	49	29	332
2017	Administration and operations	23	30	17	17	10	3	0	55	28	497
2017	Human resources	24	37	15	10	6	6	1	66	17	209
2017	Financial management	23	33	18	14	6	6	0	60	21	167
2017	Procurement	11	45	27	9	7	0	0	57	16	41
2017	Real property	6	40	20	15	10	5	2	50	28	126
2017	Materiel management	13	25	14	20	21	6	0	41	44	26
2017	Information management	22	23	10	26	2	12	4	54	34	31
2017	Information technology	8	32	22	11	4	21	1	52	19	61
2017	Data sciences	37	20	16	20	8	0	0	57	27	27
2017	Policy	19	38	12	14	11	7	0	61	26	68
2017	Project management	17	35	20	17	9	2	1	53	26	310
2017	Other services to the public	22	28	15	16	11	7	1	54	30	700
2017	None of the above	18	30	19	16	12	5	0	50	29	769
2014	Client contact centre	12	29	22	16	13	8	1	45	31	198
2014	Federal regulators	0	68	0	16	16	0	0	68	32	11
2014	Compliance, inspection and enforcement	8	24	17	29	18	4	0	33	49	73
2014	Communications or public affairs	18	38	14	19	8	4	0	58	28	232
2014	Security	20	12	6	31	19	12	0	36	57	13
2014	Science and technology	11	29	16	23	14	7	0	43	39	289
2014	Administration and operations	16	40	14	16	10	3	0	58	27	443
2014	Human resources	21	40	16	14	6	3	0	64	20	182
2014	Financial management	12	40	21	14	7	5	0	55	23	140
2014	Procurement	27	16	14	44	0	0	0	43	44	24
2014	Real property	6	27	32	26	7	3	0	34	33	116
2014	Materiel management	14	29	18	31	2	3	3	46	35	41
2014	Information management	12	36	19	9	13	10	0	54	24	34
2014	Information technology	22	30	26	12	4	6	0	56	17	50
2014	Other services to the public	15	31	17	20	13	4	1	48	34	729
2014	None of the above	15	30	16	21	13	4	1	47	36	660

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	49	16	13	8	0	0	63	22	49
2020	Federal regulators	21	29	23	20	7	0	0	50	27	14
2020	Compliance, inspection and enforcement	13	18	12	27	24	5	0	33	54	89
2020	Communications or public affairs	20	42	13	16	8	1	0	62	24	254
2020	Security	30	31	9	18	12	0	0	61	30	10
2020	Science and technology	16	36	18	21	7	2	0	53	28	404
2020	Administration and operations	23	35	17	15	9	1	0	59	24	528
2020	Human resources	21	39	13	17	8	2	0	61	25	214
2020	Financial management	23	42	13	16	2	3	0	67	19	178
2020	Procurement	26	42	15	9	6	2	0	70	15	52
2020	Real property	22	44	19	6	6	2	0	68	12	115
2020	Materiel management	19	25	20	19	16	0	0	44	35	22
2020	Information management	33	31	12	17	3	3	0	66	21	32
2020	Information technology	29	33	15	11	5	7	0	66	18	59
2020	Data sciences	22	50	17	4	7	0	0	72	11	27
2020	Policy	23	38	16	12	9	2	0	62	21	113
2020	Project management	19	37	16	19	8	1	0	57	27	270
2020	Other services to the public	12	33	18	17	17	2	0	46	35	340
2020	None of the above	16	32	15	20	14	2	0	49	35	450
2019	Client contact centre	19	34	16	16	9	6	0	56	26	173
2019	Federal regulators	6	32	38	0	24	0	0	38	24	14
2019	Compliance, inspection and enforcement	12	23	17	23	23	2	0	36	47	91
2019	Communications or public affairs	23	30	16	16	10	4	0	55	28	359
2019	Security	17	42	26	12	4	0	0	59	15	13
2019	Science and technology	18	33	14	22	10	3	0	52	33	409
2019	Administration and operations	16	34	16	20	12	1	0	50	33	579
2019	Human resources	23	28	14	23	10	2	0	52	34	252
2019	Financial management	15	31	21	17	15	2	0	47	32	163
2019	Procurement	20	29	14	20	16	0	0	50	36	46
2019	Real property	14	37	24	17	9	0	0	50	26	127
2019	Materiel management	9	42	13	18	17	0	0	51	35	31
2019	Information management	23	18	21	19	13	2	3	43	35	34
2019	Information technology	21	29	10	22	17	2	0	51	40	48
2019	Data sciences	16	42	14	16	5	7	0	63	23	43
2019	Policy	11	36	22	18	9	2	1	49	28	79
2019	Project management	14	36	20	18	10	2	0	51	28	286
2019	Other services to the public	23	30	14	16	13	3	0	54	31	847
2019	None of the above	17	28	18	18	16	3	0	47	35	651
2018	Client contact centre	16	36	19	16	10	2	0	54	27	206
2018	Compliance, inspection and enforcement	15	21	16	31	14	3	0	38	46	92
2018	Communications or public affairs	20	31	16	18	11	3	0	53	30	350
2018	Security	24	26	14	16	20	0	0	50	35	17
2018	Science and technology	15	31	18	23	12	2	0	47	35	394
2018	Administration and operations	16	30	17	23	12	2	0	47	36	586
2018	Human resources	17	37	15	20	8	4	0	56	29	236
2018	Financial management	19	29	24	18	9	1	0	48	27	160
2018	Procurement	16	39	7	13	26	0	0	54	39	42
2018	Real property	15	26	19	20	17	1	1	42	38	115
2018	Materiel management	10	25	29	18	14	4	0	36	33	37
2018	Information management	29	21	19	25	7	0	0	50	32	34
2018	Information technology	26	20	21	23	11	0	0	45	33	49
2018	Data sciences	22	37	15	13	9	3	0	61	23	32
2018	Policy	9	33	24	23	11	0	0	42	34	85
2018	Project management	11	31	20	24	13	1	0	43	37	315
2018	Other services to the public	19	27	15	20	17	2	0	47	38	785
2018	None of the above	14	27	16	20	20	3	0	42	41	613
2017	Client contact centre	19	34	19	13	11	2	1	55	25	211
2017	Federal regulators	20	34	17	22	0	7	0	58	23	12
2017	Compliance, inspection and enforcement	11	27	27	21	12	2	0	38	34	58
2017	Communications or public affairs	21	38	10	18	9	3	0	61	28	275
2017	Security	11	20	7	33	18	10	0	34	58	13
2017	Science and technology	17	32	15	22	11	2	0	51	34	331
2017	Administration and operations	21	34	14	18	11	2	0	56	30	497
2017	Human resources	24	39	14	10	8	4	1	66	19	209
2017	Financial management	22	32	17	19	7	3	0	56	27	169
2017	Procurement	16	32	21	18	13	0	0	47	32	41
2017	Real property	11	40	21	11	14	3	1	53	25	126
2017	Materiel management	13	23	18	22	24	0	0	36	46	26
2017	Information management	27	34	5	17	2	12	4	72	23	31
2017	Information technology	23	40	18	10	4	3	1	66	15	61
2017	Data sciences	29	24	18	17	7	5	0	56	26	27
2017	Policy	20	30	18	19	10	3	0	51	30	68
2017	Project management	16	35	14	20	12	2	1	53	33	309
2017	Other services to the public	21	30	13	19	12	5	0	54	33	701
2017	None of the above	18	32	15	16	15	5	0	52	32	769
2014	Client contact centre	15	35	16	18	13	3	0	52	31	196
2014	Federal regulators	8	60	0	16	16	0	0	68	32	11
2014	Compliance, inspection and enforcement	10	27	21	21	18	3	0	38	40	73
2014	Communications or public affairs	17	35	13	23	10	2	0	53	33	232
2014	Security	26	6	19	7	42	0	0	32	49	13
2014	Science and technology	9	33	21	22	12	3	0	43	35	289
2014	Administration and operations	15	34	16	22	10	2	0	50	33	443
2014	Human resources	17	37	12	20	8	6	0	58	29	182
2014	Financial management	17	30	18	19	12	3	0	49	33	140
2014	Procurement	15	26	15	28	16	0	0	41	44	24
2014	Real property	11	37	18	23	10	1	0	49	33	116
2014	Materiel management	15	33	12	31	3	3	3	51	36	41
2014	Information management	13	42	14	16	6	10	0	61	24	34
2014	Information technology	29	30	22	16	2	2	0	60	18	50
2014	Other services to the public	16	31	16	20	14	3	0	48	35	729
2014	None of the above	15	31	15	19	16	3	0	48	36	660

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	22	19	2	11	5	4	66	13	49
2020	Federal regulators	27	39	0	7	7	14	7	83	17	14
2020	Compliance, inspection and enforcement	43	16	13	5	2	14	7	75	9	89
2020	Communications or public affairs	39	17	17	10	6	7	4	63	17	254
2020	Security	42	49	9	0	0	0	0	91	0	10
2020	Science and technology	30	18	13	9	9	15	7	61	22	404
2020	Administration and operations	34	18	13	9	7	12	6	64	20	527
2020	Human resources	48	18	14	8	0	6	5	75	10	214
2020	Financial management	43	20	7	9	4	10	7	76	15	178
2020	Procurement	51	13	5	4	10	11	6	77	16	52
2020	Real property	38	25	9	4	6	15	4	78	11	115
2020	Materiel management	15	6	16	19	13	24	7	30	47	22
2020	Information management	47	21	9	13	0	10	0	76	15	32
2020	Information technology	37	30	18	5	2	8	0	73	8	59
2020	Data sciences	21	25	14	0	13	10	17	63	18	27
2020	Policy	50	30	10	3	2	4	1	84	5	113
2020	Project management	35	24	17	7	4	10	4	68	12	270
2020	Other services to the public	24	15	14	10	11	17	10	53	28	341
2020	None of the above	26	17	12	11	11	16	7	57	28	448
2019	Client contact centre	41	17	11	6	6	16	3	72	15	174
2019	Federal regulators	22	14	0	28	12	17	6	48	52	14
2019	Compliance, inspection and enforcement	38	20	12	9	1	21	0	73	13	91
2019	Communications or public affairs	35	16	18	12	7	10	3	58	21	359
2019	Security	42	35	8	7	0	7	0	83	8	13
2019	Science and technology	22	16	16	11	9	20	6	51	27	410
2019	Administration and operations	28	18	16	11	10	12	5	56	25	578
2019	Human resources	53	18	12	7	1	6	3	78	9	252
2019	Financial management	36	19	11	8	8	15	3	68	19	164
2019	Procurement	54	15	8	0	8	11	4	81	10	46
2019	Real property	28	24	18	13	3	6	8	61	18	129
2019	Materiel management	21	32	17	13	9	9	0	57	24	31
2019	Information management	56	22	12	0	2	5	3	84	3	34
2019	Information technology	32	30	20	5	4	3	6	68	10	48
2019	Data sciences	34	18	5	16	11	10	7	62	32	43
2019	Policy	41	32	18	3	4	4	0	75	7	79
2019	Project management	31	21	15	10	8	12	3	61	22	284
2019	Other services to the public	31	14	10	14	12	15	4	55	32	844
2019	None of the above	28	15	14	9	9	19	6	58	24	653

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	54	20	6	0	0	0	74	6	48
2020	Federal regulators	16	57	20	0	7	0	0	73	7	14
2020	Compliance, inspection and enforcement	22	29	24	18	7	1	0	51	25	89
2020	Communications or public affairs	31	48	11	8	3	0	0	79	11	254
2020	Security	41	39	21	0	0	0	0	79	0	10
2020	Science and technology	32	43	15	7	1	0	0	76	8	403
2020	Administration and operations	33	42	14	8	2	1	0	75	10	527
2020	Human resources	35	46	9	8	2	0	0	81	10	214
2020	Financial management	36	44	12	6	1	1	0	81	6	177
2020	Procurement	31	57	10	2	0	0	0	88	2	52
2020	Real property	31	44	15	7	1	1	0	76	8	115
2020	Materiel management	18	48	27	0	3	4	0	69	3	22
2020	Information management	35	56	3	6	0	0	0	91	6	32
2020	Information technology	30	36	23	8	2	2	0	67	10	59
2020	Data sciences	28	40	21	7	4	0	0	68	11	27
2020	Policy	47	35	7	10	0	1	0	83	11	113
2020	Project management	27	50	13	5	4	0	0	78	9	270
2020	Other services to the public	22	39	18	14	6	1	0	62	20	340
2020	None of the above	21	39	22	11	5	2	0	61	17	450
2019	Client contact centre	30	39	17	7	3	3	0	72	11	174
2019	Federal regulators	13	50	26	0	11	0	0	63	11	14
2019	Compliance, inspection and enforcement	27	34	16	17	6	1	0	62	22	91
2019	Communications or public affairs	36	44	10	7	2	0	0	81	9	361
2019	Security	28	64	7	0	0	0	0	93	0	13
2019	Science and technology	29	48	14	7	2	0	0	77	9	409
2019	Administration and operations	28	44	18	7	3	0	0	72	10	576
2019	Human resources	31	44	12	9	2	0	1	76	11	252
2019	Financial management	30	44	17	6	3	1	0	75	9	162
2019	Procurement	37	43	10	10	0	0	0	80	10	46
2019	Real property	29	39	20	8	5	0	0	67	13	129
2019	Materiel management	19	53	15	13	0	0	0	72	13	31
2019	Information management	39	36	14	8	2	0	0	75	11	34
2019	Information technology	35	34	14	10	5	2	0	70	15	48
2019	Data sciences	23	52	9	12	2	2	0	76	14	43
2019	Policy	26	38	16	18	1	0	0	65	19	79
2019	Project management	28	45	14	9	4	0	0	73	13	286
2019	Other services to the public	34	39	13	8	4	1	0	74	12	846
2019	None of the above	26	37	21	10	5	1	0	64	15	649
2018	Client contact centre	23	50	14	9	5	0	0	73	13	206
2018	Compliance, inspection and enforcement	22	35	22	19	1	0	0	57	21	92
2018	Communications or public affairs	39	42	10	8	2	0	0	80	10	350
2018	Security	37	47	16	0	0	0	0	84	0	17
2018	Science and technology	28	45	14	9	2	1	0	75	11	396
2018	Administration and operations	28	42	15	11	3	1	0	71	14	585
2018	Human resources	37	41	9	8	3	2	0	79	11	237
2018	Financial management	30	45	18	4	1	1	1	76	5	161
2018	Procurement	29	41	18	5	8	0	0	70	12	42
2018	Real property	29	26	19	11	14	1	0	55	26	115
2018	Materiel management	22	51	4	9	13	0	0	74	22	38
2018	Information management	33	49	12	6	0	0	0	82	6	34
2018	Information technology	39	33	14	11	4	0	0	71	15	49
2018	Data sciences	46	38	7	6	3	0	0	84	9	33
2018	Policy	40	35	9	14	1	0	0	75	16	85
2018	Project management	23	50	13	8	6	0	0	73	14	314
2018	Other services to the public	30	38	15	10	5	1	0	69	16	786
2018	None of the above	19	38	22	12	8	1	0	58	20	615
2017	Client contact centre	30	45	13	7	5	1	1	76	12	211
2017	Federal regulators	7	52	17	7	7	10	0	66	16	12
2017	Compliance, inspection and enforcement	28	39	23	6	4	0	0	66	10	58
2017	Communications or public affairs	42	42	7	8	1	0	0	84	9	274
2017	Security	18	38	18	0	15	10	0	63	17	13
2017	Science and technology	31	43	11	10	4	0	0	74	15	333
2017	Administration and operations	34	39	13	10	3	1	0	74	13	497
2017	Human resources	42	40	11	3	1	2	0	84	4	208
2017	Financial management	26	51	17	3	2	1	0	77	6	169
2017	Procurement	34	32	23	11	0	0	0	66	11	41
2017	Real property	25	41	14	10	9	0	0	66	20	126
2017	Materiel management	21	31	25	11	12	0	0	52	24	26
2017	Information management	44	31	17	4	0	4	0	78	5	31
2017	Information technology	33	47	14	3	1	0	1	81	4	61
2017	Data sciences	49	23	17	11	0	0	0	72	11	26
2017	Policy	38	39	10	6	7	0	0	77	13	67
2017	Project management	27	46	12	12	3	0	0	73	15	309
2017	Other services to the public	35	37	13	9	4	1	0	73	13	699
2017	None of the above	29	40	16	10	5	0	0	68	15	767
2014	Client contact centre	24	50	10	12	3	1	0	75	15	198
2014	Federal regulators	16	44	16	24	0	0	0	60	24	11
2014	Compliance, inspection and enforcement	22	35	20	9	11	3	0	59	21	73
2014	Communications or public affairs	37	40	11	9	2	1	0	78	12	231
2014	Security	19	32	0	37	0	12	0	58	42	13
2014	Science and technology	25	46	12	12	4	1	0	72	16	289
2014	Administration and operations	32	39	13	10	4	1	0	72	15	442
2014	Human resources	38	40	12	5	3	2	0	80	9	182
2014	Financial management	33	43	14	7	2	1	0	77	9	140
2014	Procurement	46	35	19	0	0	0	0	81	0	24
2014	Real property	15	48	29	5	2	1	0	63	8	116
2014	Materiel management	17	44	22	11	2	5	0	64	13	41
2014	Information management	38	45	16	0	0	0	0	84	0	34
2014	Information technology	34	41	16	6	0	4	0	77	6	50
2014	Other services to the public	26	42	15	10	4	1	1	69	15	729
2014	None of the above	26	39	15	11	6	2	0	67	17	659

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	53	17	19	0	2	0	63	20	49
2020	Federal regulators	7	38	14	28	7	7	0	48	37	14
2020	Compliance, inspection and enforcement	9	26	18	32	12	1	1	36	46	89
2020	Communications or public affairs	16	44	18	18	4	1	0	60	22	253
2020	Science and technology	14	38	25	17	3	3	0	54	20	401
2020	Administration and operations	20	41	19	14	4	1	0	62	19	527
2020	Human resources	23	36	15	16	6	2	1	62	23	212
2020	Financial management	20	44	13	16	4	3	1	66	21	175
2020	Procurement	27	46	17	6	4	0	0	73	10	52
2020	Real property	20	44	19	11	3	2	0	66	15	115
2020	Materiel management	6	46	12	29	0	7	0	56	31	22
2020	Information management	9	44	18	26	0	3	0	54	27	32
2020	Information technology	17	38	17	17	6	4	0	57	25	59
2020	Data sciences	23	33	26	4	11	4	0	58	15	26
2020	Policy	17	34	18	18	10	4	0	53	29	111
2020	Project management	13	39	24	16	5	3	0	54	22	268
2020	Other services to the public	10	33	22	23	10	1	0	44	33	341
2020	None of the above	12	32	26	21	7	2	0	45	28	447
2019	Client contact centre	15	35	18	15	5	11	0	57	22	174
2019	Federal regulators	0	18	35	23	18	6	0	19	44	14
2019	Compliance, inspection and enforcement	11	35	12	31	11	0	0	46	42	91
2019	Communications or public affairs	22	33	19	18	5	3	0	57	24	358
2019	Security	12	51	14	23	0	0	0	63	23	13
2019	Science and technology	15	36	21	18	7	4	0	53	26	406
2019	Administration and operations	13	35	24	20	6	1	0	49	27	576
2019	Human resources	17	31	17	25	7	1	1	50	33	249
2019	Financial management	14	31	27	14	13	1	0	45	27	162
2019	Procurement	11	49	19	15	6	0	0	60	21	46
2019	Real property	10	31	36	17	5	0	0	41	22	128
2019	Materiel management	17	28	29	19	4	2	0	46	24	31
2019	Information management	23	23	27	19	8	0	0	47	27	34
2019	Information technology	15	30	23	23	8	0	0	46	32	48
2019	Data sciences	7	48	15	18	4	8	0	60	24	43
2019	Policy	7	30	23	28	10	1	1	39	38	79
2019	Project management	13	35	23	22	6	1	0	48	29	285
2019	Other services to the public	23	32	17	16	8	3	0	57	25	848
2019	None of the above	16	29	24	19	8	4	0	47	28	653

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	57	16	6	4	0	0	73	10	49
2020	Federal regulators	21	36	16	14	14	0	0	57	27	14
2020	Compliance, inspection and enforcement	26	34	9	20	10	1	0	60	31	89
2020	Communications or public affairs	37	38	10	10	3	0	0	76	13	253
2020	Security	39	49	0	0	12	0	0	88	12	10
2020	Science and technology	31	41	12	12	3	2	0	73	16	403
2020	Administration and operations	43	36	8	7	4	2	1	81	11	526
2020	Human resources	50	36	5	3	3	2	0	88	6	213
2020	Financial management	36	37	8	8	4	4	2	78	13	177
2020	Procurement	40	44	7	4	4	2	0	86	8	51
2020	Real property	31	42	14	5	4	2	2	76	10	114
2020	Materiel management	37	13	10	30	7	4	0	52	38	22
2020	Information management	35	44	10	9	0	0	3	81	9	32
2020	Information technology	27	28	26	12	4	3	0	57	16	59
2020	Data sciences	36	39	11	10	3	0	0	75	14	27
2020	Policy	37	34	17	6	2	3	1	74	8	112
2020	Project management	37	35	13	10	4	1	0	73	14	268
2020	Other services to the public	29	34	14	14	5	4	0	66	20	341
2020	None of the above	28	37	16	11	4	3	0	67	16	448
2019	Client contact centre	30	33	13	14	3	5	2	68	18	174
2019	Federal regulators	17	35	35	13	0	0	0	52	13	14
2019	Compliance, inspection and enforcement	25	36	9	14	12	3	2	63	28	91
2019	Communications or public affairs	38	37	11	10	2	2	1	77	12	361
2019	Security	25	60	7	7	0	0	0	86	7	13
2019	Science and technology	27	42	16	9	4	2	0	70	13	407
2019	Administration and operations	36	32	16	9	4	1	1	70	14	580
2019	Human resources	47	34	6	6	4	4	0	84	10	251
2019	Financial management	31	39	9	11	6	2	2	72	18	164
2019	Procurement	42	37	5	4	10	2	0	80	14	46
2019	Real property	31	37	20	7	5	0	0	68	12	128
2019	Materiel management	31	28	18	20	4	0	0	58	24	31
2019	Information management	41	32	11	8	5	0	3	75	13	34
2019	Information technology	29	40	13	9	5	2	2	72	14	48
2019	Data sciences	30	37	16	10	2	5	0	70	13	43
2019	Policy	25	48	10	9	5	2	0	75	15	78
2019	Project management	37	35	14	10	4	0	0	72	14	287
2019	Other services to the public	38	32	10	9	7	2	1	72	17	847
2019	None of the above	29	32	15	13	8	2	1	63	21	650
2018	Client contact centre	21	40	17	12	7	2	1	63	20	206
2018	Compliance, inspection and enforcement	25	28	16	18	12	1	0	54	30	92
2018	Communications or public affairs	39	38	10	8	3	2	1	79	12	348
2018	Security	25	36	14	20	0	5	0	64	21	17
2018	Science and technology	29	39	13	11	6	2	0	69	17	398
2018	Administration and operations	37	38	12	9	3	1	0	75	12	584
2018	Human resources	52	33	5	7	2	2	0	87	9	237
2018	Financial management	32	41	13	7	4	2	1	76	11	161
2018	Procurement	33	39	7	7	13	0	2	73	20	42
2018	Real property	28	36	17	6	11	1	1	65	18	116
2018	Materiel management	23	47	13	17	0	0	0	70	17	38
2018	Information management	52	35	5	5	3	0	0	87	8	33
2018	Information technology	28	39	16	12	2	2	0	69	15	49
2018	Data sciences	42	42	9	3	3	0	0	85	6	33
2018	Policy	43	28	20	4	3	2	0	73	7	85
2018	Project management	34	37	13	9	5	0	1	72	15	314
2018	Other services to the public	32	35	13	10	7	2	1	69	17	788
2018	None of the above	25	36	16	11	9	2	1	63	21	615
2017	Client contact centre	24	39	14	13	6	4	1	66	19	211
2017	Federal regulators	29	37	10	7	7	10	0	74	16	12
2017	Compliance, inspection and enforcement	34	31	16	15	0	5	0	68	15	58
2017	Communications or public affairs	36	33	15	11	2	3	1	71	13	274
2017	Security	29	23	7	18	17	5	0	55	37	13
2017	Science and technology	30	38	11	11	5	4	2	71	17	332
2017	Administration and operations	39	34	11	9	5	1	0	75	14	494
2017	Human resources	53	29	6	4	3	4	0	86	8	208
2017	Financial management	35	37	12	2	7	5	1	77	10	169
2017	Procurement	36	34	14	11	4	0	0	70	16	41
2017	Real property	29	36	8	11	12	4	1	67	24	126
2017	Materiel management	27	25	5	22	12	9	0	57	38	26
2017	Information management	41	29	10	9	0	5	7	79	10	31
2017	Information technology	23	48	9	11	4	1	3	74	16	61
2017	Data sciences	30	32	19	8	11	0	0	62	18	26
2017	Policy	40	33	13	11	3	0	0	73	14	67
2017	Project management	35	36	11	11	3	2	1	73	15	310
2017	Other services to the public	35	34	12	7	6	5	1	73	14	698
2017	None of the above	32	33	13	11	6	4	1	69	17	766
2014	Client contact centre	26	38	12	13	7	3	0	66	21	196
2014	Federal regulators	52	16	0	24	8	0	0	68	32	11
2014	Compliance, inspection and enforcement	22	44	6	12	8	7	1	72	21	73
2014	Communications or public affairs	40	36	7	6	7	3	0	79	14	231
2014	Security	25	26	0	25	12	12	0	58	42	13
2014	Science and technology	29	35	14	13	3	6	1	68	17	289
2014	Administration and operations	37	36	11	7	6	3	0	75	13	442
2014	Human resources	43	40	4	4	4	2	5	88	8	182
2014	Financial management	37	38	8	7	6	3	1	78	14	140
2014	Procurement	54	15	8	11	9	3	0	71	21	24
2014	Real property	29	44	12	7	5	3	0	76	12	116
2014	Materiel management	22	53	15	6	5	0	0	74	11	41
2014	Information management	29	38	11	10	11	0	0	67	22	34
2014	Information technology	36	44	10	4	4	2	0	82	8	50
2014	Other services to the public	32	40	11	9	4	3	1	75	14	729
2014	None of the above	35	35	11	10	5	3	1	72	16	659

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	50	20	9	0	2	0	70	9	48
2020	Federal regulators	20	46	28	7	0	0	0	66	7	14
2020	Compliance, inspection and enforcement	29	31	18	17	4	1	0	61	21	89
2020	Communications or public affairs	35	42	17	3	3	0	0	78	5	254
2020	Security	48	40	0	0	12	0	0	88	12	10
2020	Science and technology	36	39	15	7	2	1	0	76	9	403
2020	Administration and operations	39	36	15	5	3	1	0	77	8	528
2020	Human resources	38	41	11	7	1	0	0	80	9	214
2020	Financial management	34	38	19	5	2	2	0	73	8	175
2020	Procurement	39	44	11	4	2	0	0	83	6	52
2020	Real property	35	41	16	5	3	1	0	76	8	115
2020	Materiel management	38	26	20	10	7	0	0	64	16	22
2020	Information management	36	46	9	9	0	0	0	82	9	32
2020	Information technology	33	37	19	5	2	4	0	73	7	59
2020	Data sciences	34	45	10	7	4	0	0	79	11	27
2020	Policy	37	34	17	6	1	4	0	75	7	113
2020	Project management	35	40	14	6	4	0	0	75	11	269
2020	Other services to the public	30	33	20	8	7	2	0	64	16	340
2020	None of the above	25	36	25	8	4	1	0	62	12	446
2019	Client contact centre	31	32	21	5	4	7	0	67	10	171
2019	Federal regulators	11	47	36	0	5	0	0	59	5	14
2019	Compliance, inspection and enforcement	20	39	20	11	7	3	0	61	19	91
2019	Communications or public affairs	40	38	13	7	1	1	0	79	8	360
2019	Security	28	65	0	7	0	0	0	93	7	13
2019	Science and technology	30	43	16	7	3	1	0	74	10	408
2019	Administration and operations	28	37	21	9	3	1	0	66	13	579
2019	Human resources	33	44	12	7	2	2	0	79	9	251
2019	Financial management	25	38	20	6	8	3	0	64	15	163
2019	Procurement	36	43	11	6	2	2	0	80	8	46
2019	Real property	25	45	19	6	4	1	0	71	10	129
2019	Materiel management	29	27	29	11	4	0	0	56	15	31
2019	Information management	41	22	30	5	2	0	0	63	8	34
2019	Information technology	33	29	20	6	12	0	0	63	18	48
2019	Data sciences	37	42	11	8	0	2	0	81	8	43
2019	Policy	25	39	22	6	6	1	1	65	13	79
2019	Project management	34	45	12	6	3	1	0	79	9	286
2019	Other services to the public	37	33	16	8	5	1	0	71	14	845
2019	None of the above	28	35	19	11	6	2	0	64	17	645
2018	Client contact centre	24	38	20	11	5	2	0	63	16	204
2018	Compliance, inspection and enforcement	18	38	17	19	5	2	0	58	25	91
2018	Communications or public affairs	38	38	15	6	2	1	0	76	8	349
2018	Security	28	19	48	6	0	0	0	46	6	17
2018	Science and technology	30	37	16	12	3	1	0	68	15	395
2018	Administration and operations	29	39	20	9	3	1	0	69	12	579
2018	Human resources	37	37	14	6	2	4	0	77	8	237
2018	Financial management	24	43	20	8	3	2	0	68	11	158
2018	Procurement	33	34	16	11	6	0	0	67	17	42
2018	Real property	24	37	18	13	8	0	0	62	21	114
2018	Materiel management	22	40	28	11	0	0	0	61	11	37
2018	Information management	48	30	19	3	0	0	0	78	3	34
2018	Information technology	31	30	22	14	2	0	0	62	16	49
2018	Data sciences	52	27	13	6	0	0	3	80	7	33
2018	Policy	30	41	16	6	4	2	0	73	11	83
2018	Project management	25	41	20	10	5	0	0	66	15	313
2018	Other services to the public	31	35	17	10	5	2	0	68	16	784
2018	None of the above	22	35	21	13	7	1	0	59	20	615

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	38	19	13	8	4	0	57	23	49
2020	Federal regulators	14	38	21	7	21	0	0	52	28	14
2020	Compliance, inspection and enforcement	20	18	10	27	20	5	1	40	49	88
2020	Communications or public affairs	22	28	20	12	10	8	0	54	24	253
2020	Security	39	10	0	0	21	30	0	71	29	10
2020	Science and technology	21	28	18	14	11	8	1	53	27	403
2020	Administration and operations	27	28	17	10	11	6	2	60	22	527
2020	Human resources	37	24	14	10	5	7	2	68	17	213
2020	Financial management	22	26	19	8	9	11	3	57	20	177
2020	Procurement	18	32	19	6	9	14	2	59	18	52
2020	Real property	28	30	18	15	4	5	1	61	20	113
2020	Materiel management	18	42	17	3	13	7	0	64	18	22
2020	Information management	29	24	18	10	12	9	0	57	23	32
2020	Information technology	24	23	19	9	8	17	0	56	20	59
2020	Data sciences	26	28	18	18	3	7	0	58	23	27
2020	Policy	21	22	16	18	6	15	3	52	29	113
2020	Project management	22	30	17	9	12	8	1	57	24	269
2020	Other services to the public	19	30	14	17	14	6	0	52	33	339
2020	None of the above	20	25	18	18	13	5	1	48	33	450
2019	Client contact centre	20	24	22	12	6	11	5	53	21	172
2019	Federal regulators	6	35	37	12	5	6	0	43	18	14
2019	Compliance, inspection and enforcement	12	25	19	13	25	7	0	39	41	91
2019	Communications or public affairs	26	30	17	13	8	5	1	60	23	360
2019	Security	17	48	16	14	0	5	0	68	15	13
2019	Science and technology	22	27	15	19	9	7	0	54	30	409
2019	Administration and operations	21	25	19	16	13	4	2	49	31	579
2019	Human resources	29	29	17	7	8	7	3	64	17	250
2019	Financial management	19	29	13	17	12	7	3	54	32	164
2019	Procurement	11	35	16	15	15	6	2	50	33	45
2019	Real property	16	26	20	17	10	10	1	48	30	129
2019	Materiel management	11	34	13	30	9	2	0	46	40	31
2019	Information management	24	19	9	24	13	12	0	48	41	34
2019	Information technology	15	36	22	10	9	6	0	55	21	48
2019	Data sciences	23	25	16	15	10	11	0	54	28	43
2019	Policy	18	21	16	18	15	6	5	44	37	79
2019	Project management	20	32	20	13	7	7	1	57	22	287
2019	Other services to the public	29	24	15	14	12	6	1	56	28	844
2019	None of the above	20	26	17	14	17	5	2	49	33	652
2018	Client contact centre	22	28	18	13	12	8	1	54	27	205
2018	Compliance, inspection and enforcement	13	23	16	25	20	3	0	37	46	92
2018	Communications or public affairs	26	26	14	17	11	6	1	56	30	348
2018	Security	18	26	18	4	24	10	0	49	31	17
2018	Science and technology	20	24	16	20	12	7	0	48	34	397
2018	Administration and operations	20	26	20	15	12	6	1	50	29	584
2018	Human resources	29	26	14	14	8	6	3	60	24	235
2018	Financial management	16	25	22	10	13	13	1	48	26	161
2018	Procurement	20	22	18	17	17	4	2	45	36	42
2018	Real property	20	26	19	12	16	5	1	49	30	116
2018	Materiel management	12	30	26	9	16	4	4	45	27	37
2018	Information management	37	16	13	17	6	11	0	60	26	34
2018	Information technology	25	25	24	12	8	6	0	52	22	49
2018	Data sciences	30	28	18	5	6	6	7	66	13	33
2018	Policy	13	29	20	14	11	11	2	48	28	85
2018	Project management	18	25	22	14	12	6	1	47	29	314
2018	Other services to the public	23	30	17	12	13	6	0	56	26	788
2018	None of the above	18	29	17	13	18	4	1	49	33	615
2017	Client contact centre	21	23	14	17	13	9	4	50	34	210
2017	Federal regulators	7	61	0	17	0	15	0	80	20	12
2017	Compliance, inspection and enforcement	21	22	11	20	22	4	0	44	44	58
2017	Communications or public affairs	20	27	17	17	8	9	3	53	28	275
2017	Security	11	18	15	22	16	18	0	35	47	13
2017	Science and technology	18	27	15	15	14	10	1	51	32	333
2017	Administration and operations	19	27	16	16	15	5	3	50	33	496
2017	Human resources	32	21	13	10	7	10	7	64	20	208
2017	Financial management	15	26	19	15	12	11	2	47	31	169
2017	Procurement	20	16	23	14	20	4	2	39	37	41
2017	Real property	13	21	24	17	17	6	2	37	37	126
2017	Materiel management	11	36	11	27	8	7	0	51	37	26
2017	Information management	18	21	19	17	4	14	7	49	27	31
2017	Information technology	13	28	14	15	14	13	3	50	34	61
2017	Data sciences	16	31	12	11	16	10	5	55	31	26
2017	Policy	9	20	22	16	10	22	1	38	33	66
2017	Project management	17	25	16	17	14	10	2	47	35	310
2017	Other services to the public	26	27	12	16	12	6	2	57	30	699
2017	None of the above	20	23	17	14	15	9	1	49	32	766
2014	Client contact centre	17	22	17	19	11	9	5	46	34	198
2014	Federal regulators	17	34	8	33	8	0	0	52	41	11
2014	Compliance, inspection and enforcement	8	20	14	27	26	5	0	29	56	72
2014	Communications or public affairs	14	37	13	13	14	7	1	56	30	232
2014	Security	19	38	6	25	12	0	0	57	37	13
2014	Science and technology	12	25	21	19	14	6	2	40	36	289
2014	Administration and operations	20	26	14	17	15	7	2	51	34	443
2014	Human resources	24	27	15	9	12	8	6	59	24	182
2014	Financial management	19	22	17	18	13	9	2	45	36	140
2014	Procurement	30	11	19	16	20	3	0	42	38	24
2014	Real property	9	28	17	14	14	15	4	45	34	116
2014	Materiel management	17	38	15	14	12	3	0	57	27	41
2014	Information management	10	19	16	24	19	13	0	33	49	34
2014	Information technology	24	28	22	6	10	6	4	58	17	50
2014	Other services to the public	19	28	17	17	14	4	0	49	32	729
2014	None of the above	18	26	16	17	13	8	1	49	33	659

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	38	26	15	10	5	0	46	27	49
2020	Federal regulators	8	49	7	15	22	0	0	56	37	13
2020	Compliance, inspection and enforcement	18	26	24	19	13	0	0	44	32	88
2020	Communications or public affairs	29	36	14	14	6	1	0	66	20	253
2020	Security	21	28	27	0	12	12	0	56	13	10
2020	Science and technology	22	41	16	13	7	1	0	64	20	400
2020	Administration and operations	27	37	15	11	6	3	0	67	18	527
2020	Human resources	28	36	14	15	4	1	2	66	20	211
2020	Financial management	31	33	21	7	5	3	0	66	13	176
2020	Procurement	37	36	14	7	2	4	0	76	9	52
2020	Real property	20	36	25	9	8	1	0	57	17	115
2020	Materiel management	10	52	6	16	10	7	0	66	27	22
2020	Information management	28	48	3	18	3	0	0	76	21	32
2020	Information technology	19	40	19	18	3	2	0	60	21	59
2020	Data sciences	33	28	14	17	7	0	0	61	24	27
2020	Policy	22	27	19	23	4	4	0	51	29	113
2020	Project management	22	33	21	15	7	1	0	56	23	270
2020	Other services to the public	19	32	17	18	12	2	1	53	30	341
2020	None of the above	20	29	22	14	13	2	0	50	28	447
2019	Client contact centre	20	28	21	15	7	7	2	53	24	173
2019	Federal regulators	6	41	20	0	28	6	0	50	30	14
2019	Compliance, inspection and enforcement	18	26	12	18	22	4	0	46	41	90
2019	Communications or public affairs	27	35	12	13	7	4	1	66	21	361
2019	Security	28	20	26	19	7	0	0	48	26	13
2019	Science and technology	25	40	14	13	6	2	0	66	20	409
2019	Administration and operations	21	37	16	15	10	2	0	58	25	579
2019	Human resources	27	35	15	13	5	4	0	65	19	251
2019	Financial management	26	32	17	12	11	1	0	59	24	164
2019	Procurement	23	47	11	12	7	0	0	70	19	46
2019	Real property	14	33	25	19	8	1	0	48	27	128
2019	Materiel management	14	26	32	13	13	2	0	41	27	31
2019	Information management	37	29	5	12	13	3	0	68	26	34
2019	Information technology	19	31	15	20	11	2	0	52	32	48
2019	Data sciences	24	33	12	16	10	5	0	60	27	42
2019	Policy	15	34	14	21	14	3	0	50	35	78
2019	Project management	19	38	19	14	9	1	0	58	23	287
2019	Other services to the public	27	28	16	12	13	3	0	58	26	848
2019	None of the above	23	29	17	16	12	3	1	53	29	649
2018	Client contact centre	16	26	22	19	12	4	0	44	33	205
2018	Compliance, inspection and enforcement	10	28	22	22	16	1	0	39	39	92
2018	Communications or public affairs	28	34	16	13	8	2	0	63	21	350
2018	Security	28	13	44	6	10	0	0	41	16	17
2018	Science and technology	20	35	19	14	8	3	0	57	23	397
2018	Administration and operations	19	30	22	17	9	2	0	50	27	586
2018	Human resources	21	36	13	17	9	4	0	59	27	237
2018	Financial management	24	36	20	12	7	2	0	61	19	161
2018	Procurement	25	39	15	9	8	4	0	66	18	42
2018	Real property	21	24	20	18	16	1	0	45	34	116
2018	Materiel management	17	22	9	35	15	2	0	40	51	38
2018	Information management	28	22	26	15	2	6	0	54	18	34
2018	Information technology	21	23	23	15	15	3	0	46	30	49
2018	Data sciences	39	21	11	19	6	3	0	63	26	33
2018	Policy	20	36	17	17	10	0	0	56	27	85
2018	Project management	19	34	19	15	10	3	0	55	26	312
2018	Other services to the public	22	31	16	15	12	3	1	55	28	786
2018	None of the above	16	25	18	21	16	3	0	42	39	615
2017	Client contact centre	16	27	21	17	12	5	2	45	32	210
2017	Federal regulators	0	57	7	10	26	0	0	57	36	12
2017	Compliance, inspection and enforcement	8	37	21	21	11	2	0	46	32	58
2017	Communications or public affairs	27	34	13	17	6	3	0	63	24	275
2017	Security	5	40	18	5	26	5	0	48	33	13
2017	Science and technology	22	39	14	16	7	2	0	62	24	333
2017	Administration and operations	24	36	12	18	7	4	0	62	26	496
2017	Human resources	31	35	11	10	6	7	0	71	17	209
2017	Financial management	24	36	19	13	6	2	0	61	20	169
2017	Procurement	36	30	18	7	9	0	0	66	16	41
2017	Real property	13	38	21	12	14	2	0	52	26	126
2017	Materiel management	16	38	9	18	15	4	0	56	34	26
2017	Information management	29	30	17	7	6	7	4	66	15	31
2017	Information technology	17	35	25	14	6	1	1	54	20	60
2017	Data sciences	40	18	15	19	8	0	0	58	27	27
2017	Policy	23	39	17	17	4	0	0	62	21	68
2017	Project management	22	33	18	16	7	4	0	57	24	310
2017	Other services to the public	25	31	16	14	9	5	1	59	24	701
2017	None of the above	23	31	16	15	10	5	1	57	26	767
2014	Client contact centre	13	27	27	20	8	3	2	42	29	197
2014	Federal regulators	17	26	0	49	8	0	0	43	57	11
2014	Compliance, inspection and enforcement	10	38	17	20	16	0	0	48	36	73
2014	Communications or public affairs	30	32	13	15	9	1	0	63	24	232
2014	Security	23	32	7	25	0	12	0	63	28	13
2014	Science and technology	14	36	16	20	11	2	0	51	33	289
2014	Administration and operations	22	30	17	14	11	4	2	55	27	443
2014	Human resources	20	42	11	10	9	7	0	67	21	182
2014	Financial management	21	33	16	17	9	4	1	56	27	140
2014	Procurement	35	25	4	8	28	0	0	60	36	24
2014	Real property	11	36	21	20	10	1	2	49	30	116
2014	Materiel management	17	31	20	18	8	5	0	51	28	40
2014	Information management	15	47	13	17	3	3	3	65	21	34
2014	Information technology	30	24	30	6	8	2	0	55	14	50
2014	Other services to the public	21	29	15	17	12	4	1	53	31	728
2014	None of the above	18	30	15	17	12	6	2	51	32	660

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	29	21	23	8	0	6	44	33	49
2020	Federal regulators	7	36	16	21	21	0	0	42	42	14
2020	Compliance, inspection and enforcement	18	16	12	23	29	0	1	35	53	89
2020	Communications or public affairs	21	38	10	17	11	1	0	61	29	253
2020	Security	21	18	18	0	42	0	0	39	42	10
2020	Science and technology	21	30	18	16	11	1	2	53	29	404
2020	Administration and operations	26	29	17	14	11	3	2	57	25	529
2020	Human resources	26	31	17	15	7	0	3	59	24	214
2020	Financial management	27	31	18	11	9	1	4	60	21	177
2020	Procurement	24	34	21	9	13	0	0	58	21	52
2020	Real property	25	29	20	15	11	0	1	54	26	114
2020	Materiel management	9	29	22	20	16	0	3	40	38	22
2020	Information management	37	23	15	10	9	3	3	65	20	32
2020	Information technology	24	22	23	14	14	4	0	47	29	59
2020	Data sciences	9	25	18	21	21	0	6	36	44	27
2020	Policy	26	26	17	19	8	4	0	54	28	113
2020	Project management	21	27	22	15	12	1	2	50	28	270
2020	Other services to the public	20	29	20	14	14	1	1	50	29	340
2020	None of the above	18	27	15	18	18	2	2	46	38	449
2019	Client contact centre	15	28	19	13	13	7	5	49	30	174
2019	Federal regulators	18	20	28	0	28	6	0	40	30	14
2019	Compliance, inspection and enforcement	16	20	9	22	32	0	2	37	54	91
2019	Communications or public affairs	23	35	12	15	11	3	2	60	27	360
2019	Security	21	14	28	26	12	0	0	35	37	13
2019	Science and technology	22	36	14	14	10	3	2	61	25	409
2019	Administration and operations	19	31	16	16	15	1	1	52	31	579
2019	Human resources	26	32	15	14	8	2	3	61	23	251
2019	Financial management	16	34	13	12	22	1	2	52	35	164
2019	Procurement	8	41	13	17	22	0	0	48	39	45
2019	Real property	17	27	20	21	11	3	1	46	33	129
2019	Materiel management	14	23	19	27	18	0	0	37	44	31
2019	Information management	21	22	14	15	22	5	0	46	40	34
2019	Information technology	14	27	20	13	26	0	0	41	39	48
2019	Data sciences	19	30	7	22	19	0	2	51	42	43
2019	Policy	14	28	13	26	15	2	3	44	43	78
2019	Project management	22	33	19	13	10	1	2	56	24	287
2019	Other services to the public	23	28	16	13	15	3	2	53	30	848
2019	None of the above	20	23	18	18	16	3	3	45	36	651
2018	Client contact centre	11	26	23	21	15	4	1	38	37	206
2018	Compliance, inspection and enforcement	12	23	13	20	33	0	1	35	53	92
2018	Communications or public affairs	22	32	17	14	12	2	1	56	27	350
2018	Security	19	27	30	14	10	0	0	46	24	17
2018	Science and technology	17	33	16	18	13	2	1	52	32	396
2018	Administration and operations	20	28	19	17	13	3	1	50	31	586
2018	Human resources	24	34	10	17	12	2	2	60	30	236
2018	Financial management	18	35	16	13	14	2	3	56	28	157
2018	Procurement	16	19	35	14	16	0	0	35	30	42
2018	Real property	17	23	19	18	21	1	1	41	40	115
2018	Materiel management	14	13	24	24	25	0	0	27	49	38
2018	Information management	22	15	22	14	19	6	3	40	35	34
2018	Information technology	21	19	14	16	27	2	0	41	44	49
2018	Data sciences	18	18	32	16	13	0	3	37	30	33
2018	Policy	23	28	16	17	13	2	0	53	32	85
2018	Project management	18	32	16	17	13	2	2	52	31	312
2018	Other services to the public	19	30	15	16	16	2	2	51	33	787
2018	None of the above	13	24	15	21	22	3	2	39	45	615
2017	Client contact centre	13	23	18	18	14	9	5	42	37	211
2017	Federal regulators	0	63	8	0	29	0	0	63	29	12
2017	Compliance, inspection and enforcement	16	26	13	21	22	2	0	43	44	58
2017	Communications or public affairs	22	37	14	14	8	3	2	62	23	274
2017	Security	5	5	41	13	24	0	11	12	42	13
2017	Science and technology	18	28	14	22	14	1	3	48	37	332
2017	Administration and operations	24	31	13	15	13	2	2	58	29	496
2017	Human resources	26	34	13	8	11	3	5	65	21	208
2017	Financial management	25	30	13	12	13	3	4	59	27	168
2017	Procurement	30	23	16	11	20	0	0	52	32	41
2017	Real property	16	36	14	16	15	1	2	53	32	126
2017	Materiel management	13	9	23	14	33	4	4	25	50	26
2017	Information management	30	13	21	12	5	10	9	54	21	31
2017	Information technology	11	17	12	38	15	6	1	30	57	61
2017	Data sciences	31	27	8	14	15	0	5	61	31	27
2017	Policy	31	31	10	17	10	0	1	63	27	68
2017	Project management	22	31	13	16	13	3	2	56	30	310
2017	Other services to the public	21	28	15	15	12	5	4	54	30	701
2017	None of the above	20	25	16	17	14	4	4	49	34	767
2014	Client contact centre	17	23	14	23	13	6	4	45	39	197
2014	Federal regulators	19	24	17	24	16	0	0	43	40	11
2014	Compliance, inspection and enforcement	7	23	14	22	34	0	0	30	55	73
2014	Communications or public affairs	27	33	12	10	11	5	1	64	23	231
2014	Security	19	31	13	19	6	12	0	57	29	13
2014	Science and technology	18	33	12	17	14	2	3	54	33	289
2014	Administration and operations	26	26	12	17	12	3	3	56	31	443
2014	Human resources	14	33	11	12	13	2	15	57	31	182
2014	Financial management	13	26	16	19	14	4	7	44	38	140
2014	Procurement	37	16	9	7	31	0	0	54	38	24
2014	Real property	10	31	19	10	17	1	11	47	31	116
2014	Materiel management	15	48	5	12	13	6	1	68	27	41
2014	Information management	12	25	8	35	9	6	5	42	49	34
2014	Information technology	26	10	22	20	18	4	0	37	40	50
2014	Other services to the public	22	28	12	15	15	3	4	54	33	729
2014	None of the above	17	26	16	15	20	3	3	46	37	660

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	18	17	8	2	0	5	72	10	49
2020	Federal regulators	57	13	14	9	7	0	0	70	16	14
2020	Compliance, inspection and enforcement	45	30	15	4	5	0	1	75	10	89
2020	Communications or public affairs	40	28	14	10	7	1	1	69	16	254
2020	Security	82	0	18	0	0	0	0	82	0	10
2020	Science and technology	45	28	16	7	2	0	1	74	10	404
2020	Administration and operations	48	26	13	5	4	1	3	77	10	528
2020	Human resources	60	18	13	2	4	0	2	80	6	213
2020	Financial management	54	20	16	5	2	0	5	77	7	178
2020	Procurement	70	12	11	4	0	0	4	85	4	52
2020	Real property	56	24	10	5	1	1	1	82	7	114
2020	Materiel management	52	16	29	0	0	0	3	70	0	22
2020	Information management	35	39	18	3	6	0	0	73	9	32
2020	Information technology	54	28	13	2	0	2	2	85	2	59
2020	Data sciences	30	45	18	4	0	0	4	78	4	27
2020	Policy	37	30	18	4	5	1	4	71	10	113
2020	Project management	37	28	19	10	3	0	3	67	14	270
2020	Other services to the public	53	24	13	4	2	1	2	80	7	340
2020	None of the above	51	24	15	5	3	1	2	77	8	450
2019	Client contact centre	48	26	10	2	2	2	10	84	5	174
2019	Federal regulators	57	6	23	14	0	0	0	63	14	14
2019	Compliance, inspection and enforcement	40	25	21	7	3	0	3	67	11	91
2019	Communications or public affairs	47	28	13	6	3	1	2	77	9	358
2019	Security	44	12	21	0	12	0	12	63	13	13
2019	Science and technology	39	29	18	8	3	0	3	69	12	408
2019	Administration and operations	47	27	13	7	2	1	2	77	10	578
2019	Human resources	55	20	12	5	3	0	4	79	8	252
2019	Financial management	53	24	11	8	1	1	3	80	9	163
2019	Procurement	60	13	23	4	0	0	0	73	4	46
2019	Real property	48	20	17	5	4	1	5	72	10	129
2019	Materiel management	49	13	34	4	0	0	0	62	4	31
2019	Information management	60	23	15	2	0	0	0	83	2	34
2019	Information technology	49	34	11	6	0	0	0	83	6	48
2019	Data sciences	54	22	7	4	2	0	10	85	7	43
2019	Policy	27	34	20	11	4	0	4	64	16	79
2019	Project management	40	34	17	5	3	0	1	75	8	285
2019	Other services to the public	52	23	13	4	3	0	5	79	7	839
2019	None of the above	54	18	14	4	4	2	3	76	9	647

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	31	18	12	2	2	2	66	15	49
2020	Federal regulators	36	23	7	14	20	0	0	59	34	14
2020	Compliance, inspection and enforcement	32	32	19	7	9	0	2	65	16	89
2020	Communications or public affairs	46	27	16	5	5	1	1	74	9	254
2020	Security	60	21	19	0	0	0	0	81	0	10
2020	Science and technology	42	32	15	8	2	0	1	75	10	403
2020	Administration and operations	47	25	13	8	2	2	2	76	10	527
2020	Human resources	53	21	15	5	3	0	2	76	8	213
2020	Financial management	55	23	12	3	2	1	4	82	6	178
2020	Procurement	56	19	15	6	0	0	4	78	6	52
2020	Real property	47	29	11	8	2	1	1	78	10	115
2020	Materiel management	51	21	19	3	7	0	0	71	10	22
2020	Information management	55	24	18	3	0	0	0	79	3	32
2020	Information technology	47	25	11	7	3	5	2	78	11	58
2020	Data sciences	41	27	21	4	3	0	4	71	7	27
2020	Policy	38	35	15	6	2	1	3	76	8	113
2020	Project management	39	26	20	8	3	1	3	68	11	270
2020	Other services to the public	36	29	19	9	6	1	1	65	15	340
2020	None of the above	44	23	18	6	5	2	2	69	11	448
2019	Client contact centre	33	18	16	11	8	4	10	59	22	174
2019	Federal regulators	30	21	27	16	6	0	0	51	22	14
2019	Compliance, inspection and enforcement	36	23	23	10	5	0	4	61	15	91
2019	Communications or public affairs	42	26	17	7	3	3	2	72	10	359
2019	Security	40	25	16	19	0	0	0	65	19	13
2019	Science and technology	43	29	16	6	3	1	1	74	10	406
2019	Administration and operations	39	26	20	8	4	2	3	68	12	580
2019	Human resources	42	25	18	5	5	0	4	71	11	251
2019	Financial management	45	21	19	7	4	2	2	68	12	162
2019	Procurement	63	22	10	4	2	0	0	85	5	46
2019	Real property	33	33	16	8	6	1	3	69	14	128
2019	Materiel management	26	21	23	18	11	2	0	48	29	31
2019	Information management	44	28	17	8	2	0	0	73	11	34
2019	Information technology	33	29	21	9	5	2	0	64	15	47
2019	Data sciences	32	38	12	7	6	0	5	73	14	43
2019	Policy	34	26	22	13	4	0	3	61	17	79
2019	Project management	39	28	21	6	4	1	0	68	10	285
2019	Other services to the public	42	24	17	7	5	1	5	69	13	840
2019	None of the above	42	21	17	7	6	3	3	68	14	646

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	8	10	9	4	0	2	76	13	48
2020	Federal regulators	66	14	0	0	0	20	0	100	0	14
2020	Compliance, inspection and enforcement	74	12	3	4	4	3	0	88	8	88
2020	Communications or public affairs	79	11	4	2	1	2	2	93	2	254
2020	Security	77	0	0	0	23	0	0	77	23	10
2020	Science and technology	81	10	3	2	1	2	1	93	3	403
2020	Administration and operations	81	6	5	1	1	2	3	91	3	528
2020	Human resources	84	7	2	1	0	2	5	97	1	212
2020	Financial management	78	6	4	2	2	4	4	91	4	178
2020	Procurement	80	9	6	0	0	2	4	94	0	52
2020	Real property	77	14	3	1	1	2	2	95	2	115
2020	Materiel management	88	6	7	0	0	0	0	93	0	22
2020	Information management	79	6	3	0	0	9	3	97	0	32
2020	Information technology	73	11	7	0	0	5	4	92	0	58
2020	Data sciences	73	17	3	0	0	3	4	97	0	27
2020	Policy	72	10	4	3	2	5	3	91	5	113
2020	Project management	78	10	4	1	2	1	4	93	3	270
2020	Other services to the public	72	15	4	2	4	2	2	90	6	340
2020	None of the above	75	8	7	3	2	2	2	87	6	448
2019	Client contact centre	76	9	4	2	1	1	8	94	2	174
2019	Federal regulators	57	15	12	0	5	11	0	81	6	14
2019	Compliance, inspection and enforcement	73	9	6	2	3	2	5	88	6	90
2019	Communications or public affairs	85	7	2	0	2	2	1	96	2	360
2019	Security	88	0	0	0	0	0	12	100	0	13
2019	Science and technology	80	10	2	2	1	2	2	95	3	406
2019	Administration and operations	79	9	3	2	1	3	2	93	3	575
2019	Human resources	79	5	5	2	2	1	6	91	4	252
2019	Financial management	74	8	5	4	3	3	2	87	7	163
2019	Procurement	81	12	2	0	0	2	4	98	0	46
2019	Real property	79	11	4	1	2	0	2	92	4	128
2019	Materiel management	74	7	11	0	4	4	0	84	5	31
2019	Information management	75	14	3	8	0	0	0	89	8	32
2019	Information technology	78	12	2	2	2	0	2	93	5	48
2019	Data sciences	79	11	2	0	0	2	5	97	0	42
2019	Policy	75	9	4	3	4	3	3	89	7	77
2019	Project management	80	11	4	1	2	1	1	93	3	283
2019	Other services to the public	76	9	4	2	2	2	6	92	5	840
2019	None of the above	73	9	5	2	3	4	4	89	6	648

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	18	8	4	0	2	7	87	5	49
2020	Federal regulators	80	13	0	0	0	0	7	100	0	14
2020	Compliance, inspection and enforcement	75	8	6	1	0	1	8	92	1	89
2020	Communications or public affairs	81	9	2	2	1	1	5	95	3	254
2020	Security	88	0	0	0	12	0	0	88	12	10
2020	Science and technology	78	11	4	2	0	1	4	93	3	404
2020	Administration and operations	77	8	4	1	2	2	6	92	3	528
2020	Human resources	79	9	2	0	1	0	8	95	2	213
2020	Financial management	77	6	2	1	0	2	12	97	1	178
2020	Procurement	78	11	5	0	0	0	6	94	0	51
2020	Real property	80	10	3	1	0	1	6	95	1	114
2020	Materiel management	78	9	12	0	0	0	0	88	0	22
2020	Information management	77	9	0	3	3	0	9	94	6	32
2020	Information technology	76	11	4	4	0	2	5	92	4	59
2020	Data sciences	82	4	0	0	0	0	14	100	0	27
2020	Policy	77	7	1	0	2	3	10	97	2	113
2020	Project management	75	11	4	1	1	1	7	93	2	270
2020	Other services to the public	72	12	3	2	3	2	7	92	5	338
2020	None of the above	73	11	4	2	2	3	5	91	4	448
2019	Client contact centre	68	8	5	1	2	3	12	90	4	172
2019	Federal regulators	77	0	12	0	5	0	6	82	5	14
2019	Compliance, inspection and enforcement	73	10	3	4	1	2	7	90	6	90
2019	Communications or public affairs	81	10	2	1	1	2	4	97	2	359
2019	Security	88	0	0	0	0	0	12	100	0	13
2019	Science and technology	78	10	3	2	1	1	6	94	3	407
2019	Administration and operations	78	5	4	1	2	2	8	92	3	576
2019	Human resources	83	4	2	1	1	0	9	95	2	252
2019	Financial management	79	5	4	1	1	3	6	92	3	163
2019	Procurement	82	10	4	0	0	0	4	96	0	45
2019	Real property	83	7	4	1	1	0	6	95	2	128
2019	Materiel management	82	2	0	4	0	0	11	95	5	31
2019	Information management	77	10	5	6	0	0	3	88	6	34
2019	Information technology	78	11	2	0	0	0	8	97	0	48
2019	Data sciences	75	2	4	0	0	5	14	95	0	43
2019	Policy	81	6	2	1	3	0	7	94	4	79
2019	Project management	83	4	4	1	1	0	6	93	3	281
2019	Other services to the public	72	9	4	2	3	2	9	91	5	840
2019	None of the above	71	10	4	3	2	3	7	90	6	646

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	53	16	12	6	3	0	64	19	48
2020	Federal regulators	15	63	7	15	0	0	0	78	15	13
2020	Compliance, inspection and enforcement	16	38	17	25	4	0	0	54	29	89
2020	Communications or public affairs	26	54	10	7	2	1	0	81	9	254
2020	Security	18	61	9	0	12	0	0	79	12	10
2020	Science and technology	24	48	16	8	2	1	0	73	11	403
2020	Administration and operations	29	44	13	9	2	3	0	75	12	528
2020	Human resources	34	41	13	7	0	4	0	79	8	213
2020	Financial management	30	44	17	5	2	2	1	76	7	174
2020	Procurement	27	51	11	5	6	0	0	79	11	52
2020	Real property	34	40	18	5	1	2	0	76	6	115
2020	Materiel management	24	47	10	16	0	0	3	73	17	22
2020	Information management	27	47	3	15	0	9	0	81	16	32
2020	Information technology	25	45	17	12	2	0	0	70	13	59
2020	Data sciences	13	55	14	14	4	0	0	68	17	27
2020	Policy	26	41	20	6	1	6	0	71	7	113
2020	Project management	24	52	13	8	3	1	0	76	11	270
2020	Other services to the public	21	44	16	12	5	3	0	67	17	339
2020	None of the above	19	45	16	12	6	2	0	66	18	448
2019	Client contact centre	17	33	24	14	5	7	0	53	21	172
2019	Federal regulators	27	22	29	16	6	0	0	49	22	14
2019	Compliance, inspection and enforcement	15	32	25	12	16	0	0	47	28	89
2019	Communications or public affairs	28	42	15	11	2	3	0	71	13	361
2019	Security	0	74	14	12	0	0	0	74	12	13
2019	Science and technology	20	52	17	9	2	1	0	72	11	409
2019	Administration and operations	22	46	15	11	4	1	0	70	15	582
2019	Human resources	29	46	13	6	2	4	0	78	8	252
2019	Financial management	22	43	16	11	4	4	0	68	16	163
2019	Procurement	19	47	20	13	0	0	0	66	13	46
2019	Real property	18	50	19	9	2	1	0	69	12	128
2019	Materiel management	26	41	7	15	9	2	0	69	25	31
2019	Information management	22	45	12	16	2	3	0	69	19	35
2019	Information technology	23	40	21	6	5	5	0	66	11	48
2019	Data sciences	14	56	14	14	2	0	0	71	16	43
2019	Policy	18	56	14	10	1	1	0	75	11	79
2019	Project management	27	44	17	9	3	1	0	72	12	287
2019	Other services to the public	23	42	17	9	7	2	0	66	16	848
2019	None of the above	19	39	19	14	8	3	0	59	22	652
2018	Client contact centre	12	31	28	16	10	3	0	44	27	206
2018	Compliance, inspection and enforcement	19	28	17	20	12	4	0	49	33	92
2018	Communications or public affairs	24	48	14	8	5	1	0	72	13	350
2018	Security	18	28	39	4	10	0	0	46	14	17
2018	Science and technology	22	41	20	11	3	2	0	64	15	398
2018	Administration and operations	19	41	23	9	5	3	0	62	15	584
2018	Human resources	28	42	17	8	2	3	0	72	10	237
2018	Financial management	24	43	19	6	6	1	0	68	13	159
2018	Procurement	22	43	16	14	5	0	0	65	19	42
2018	Real property	20	33	17	15	10	4	0	56	26	116
2018	Materiel management	18	31	26	17	6	2	0	50	23	38
2018	Information management	24	35	24	14	2	0	0	59	17	34
2018	Information technology	24	48	18	8	2	0	0	72	11	49
2018	Data sciences	28	29	22	9	6	6	0	60	17	33
2018	Policy	27	38	20	10	4	0	0	65	15	85
2018	Project management	25	47	15	7	5	1	0	73	12	314
2018	Other services to the public	23	35	18	13	8	2	0	59	22	789
2018	None of the above	18	34	20	15	10	3	0	53	26	616
2017	Client contact centre	16	30	24	16	8	4	1	49	25	211
2017	Federal regulators	20	56	0	17	7	0	0	76	24	12
2017	Compliance, inspection and enforcement	15	37	20	23	3	2	0	53	26	58
2017	Communications or public affairs	23	47	18	7	3	2	1	71	10	275
2017	Security	5	25	21	13	17	18	0	37	36	13
2017	Science and technology	21	43	19	12	4	2	0	65	16	333
2017	Administration and operations	26	42	15	10	5	2	0	69	16	497
2017	Human resources	33	39	11	5	3	8	2	79	9	209
2017	Financial management	22	45	15	10	4	3	1	70	14	169
2017	Procurement	27	41	18	14	0	0	0	68	14	41
2017	Real property	18	38	23	13	7	1	1	56	20	126
2017	Materiel management	20	38	14	11	4	12	0	67	18	26
2017	Information management	25	41	9	14	0	7	4	74	16	31
2017	Information technology	25	29	23	16	3	1	1	56	20	61
2017	Data sciences	42	24	15	15	0	5	0	69	15	27
2017	Policy	35	37	22	3	0	3	0	74	3	68
2017	Project management	27	44	15	8	4	2	0	72	13	310
2017	Other services to the public	23	36	18	11	9	3	0	61	20	702
2017	None of the above	22	38	19	11	7	3	0	62	19	767

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	49	19	10	2	5	0	67	13	49
2020	Federal regulators	20	59	0	21	0	0	0	79	21	14
2020	Compliance, inspection and enforcement	26	47	10	8	9	0	0	73	17	89
2020	Communications or public affairs	37	42	11	6	3	1	0	80	9	254
2020	Security	48	31	21	0	0	0	0	79	0	10
2020	Science and technology	33	47	10	6	2	1	0	81	8	399
2020	Administration and operations	39	41	11	6	2	1	0	81	8	527
2020	Human resources	46	38	9	6	0	1	0	85	6	214
2020	Financial management	46	42	6	1	2	4	0	91	3	176
2020	Procurement	39	45	9	5	0	2	0	85	5	52
2020	Real property	44	35	16	1	1	2	0	81	3	114
2020	Materiel management	28	50	10	13	0	0	0	77	13	22
2020	Information management	47	20	15	18	0	0	0	67	18	32
2020	Information technology	41	44	11	3	0	2	0	86	3	59
2020	Data sciences	36	53	3	7	0	0	0	90	7	27
2020	Policy	32	44	15	7	1	2	0	77	8	113
2020	Project management	40	40	11	5	3	2	0	82	8	268
2020	Other services to the public	32	38	15	10	4	1	0	70	14	341
2020	None of the above	28	45	16	6	4	1	0	73	11	447
2019	Client contact centre	37	36	17	3	4	3	1	76	6	174
2019	Federal regulators	45	20	24	6	5	0	0	66	10	14
2019	Compliance, inspection and enforcement	23	42	17	8	8	1	0	66	17	90
2019	Communications or public affairs	43	40	11	4	1	0	0	83	6	358
2019	Security	40	46	14	0	0	0	0	86	0	13
2019	Science and technology	32	43	13	9	2	1	0	76	11	405
2019	Administration and operations	36	40	16	6	2	1	0	77	8	581
2019	Human resources	43	40	9	5	2	2	0	85	6	250
2019	Financial management	33	44	10	5	5	3	0	80	10	162
2019	Procurement	32	43	19	4	2	0	0	75	6	45
2019	Real property	35	39	13	6	4	4	0	76	10	128
2019	Materiel management	37	34	13	11	4	0	0	71	15	31
2019	Information management	42	36	17	2	2	0	0	78	5	35
2019	Information technology	29	54	11	1	2	2	0	85	4	48
2019	Data sciences	36	44	9	9	0	0	2	82	9	43
2019	Policy	26	44	11	14	5	0	0	70	19	79
2019	Project management	40	39	10	8	2	1	0	79	10	285
2019	Other services to the public	40	36	12	6	5	1	0	77	10	846
2019	None of the above	34	33	18	8	5	2	0	68	13	651
2018	Client contact centre	34	44	12	7	1	1	0	79	8	206
2018	Compliance, inspection and enforcement	26	43	20	8	3	0	0	69	11	91
2018	Communications or public affairs	42	40	9	7	2	1	0	82	8	349
2018	Security	46	33	11	11	0	0	0	79	11	16
2018	Science and technology	34	44	14	4	2	2	0	80	6	393
2018	Administration and operations	36	41	16	4	2	1	0	78	6	583
2018	Human resources	48	40	7	2	0	2	1	90	3	234
2018	Financial management	34	42	12	6	3	3	0	79	9	159
2018	Procurement	40	33	20	7	0	0	0	73	7	42
2018	Real property	32	46	7	5	8	1	0	80	13	116
2018	Materiel management	23	51	15	2	9	0	0	74	11	38
2018	Information management	48	39	11	0	0	2	0	89	0	34
2018	Information technology	42	37	12	4	0	3	0	83	4	49
2018	Data sciences	51	40	5	3	0	0	0	91	3	33
2018	Policy	30	43	14	10	2	1	0	74	12	83
2018	Project management	39	41	12	5	2	2	0	81	7	309
2018	Other services to the public	38	36	13	7	4	2	0	76	11	781
2018	None of the above	31	43	12	7	5	1	0	75	12	612
2017	Client contact centre	32	46	12	4	3	2	1	81	7	211
2017	Federal regulators	34	57	10	0	0	0	0	90	0	12
2017	Compliance, inspection and enforcement	34	45	11	8	2	0	0	79	10	58
2017	Communications or public affairs	46	36	10	5	1	1	0	83	7	274
2017	Security	36	24	30	10	0	0	0	60	10	13
2017	Science and technology	37	45	8	6	2	2	0	83	8	331
2017	Administration and operations	44	38	9	6	1	1	0	83	8	497
2017	Human resources	48	39	6	3	2	2	0	89	5	209
2017	Financial management	39	41	12	6	2	1	0	81	7	169
2017	Procurement	41	39	14	2	0	2	2	83	2	41
2017	Real property	30	41	15	5	7	1	0	72	13	126
2017	Materiel management	32	53	5	5	0	4	0	89	6	26
2017	Information management	65	16	12	2	0	4	0	85	2	31
2017	Information technology	42	32	22	3	0	0	1	75	3	61
2017	Data sciences	50	32	5	3	8	3	0	85	10	27
2017	Policy	34	46	10	4	5	0	0	80	10	68
2017	Project management	38	43	11	4	3	0	0	82	7	309
2017	Other services to the public	40	36	10	7	3	2	1	79	11	701
2017	None of the above	35	41	12	6	2	2	0	79	9	764
2014	Client contact centre	31	47	12	5	2	3	1	81	7	197
2014	Federal regulators	16	76	8	0	0	0	0	92	0	11
2014	Compliance, inspection and enforcement	31	41	15	8	2	2	0	74	11	73
2014	Communications or public affairs	51	32	7	7	2	1	0	84	9	232
2014	Security	26	44	18	0	0	12	0	80	0	13
2014	Science and technology	31	46	12	8	1	3	0	78	9	289
2014	Administration and operations	38	38	12	6	3	3	0	78	9	443
2014	Human resources	47	36	7	6	2	2	0	85	9	182
2014	Financial management	38	40	11	7	2	2	0	80	9	140
2014	Procurement	56	26	9	0	0	9	0	90	0	24
2014	Real property	25	49	17	6	1	2	0	75	7	116
2014	Materiel management	26	55	8	6	0	5	0	85	7	41
2014	Information management	43	43	3	11	0	0	0	86	11	34
2014	Information technology	53	29	14	2	0	2	0	84	2	49
2014	Other services to the public	41	38	11	7	2	2	0	80	8	729
2014	None of the above	38	40	11	7	3	2	0	79	10	661

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	43	18	2	2	5	0	76	5	49
2020	Federal regulators	13	37	9	28	0	13	0	58	32	14
2020	Compliance, inspection and enforcement	32	33	17	10	6	1	1	66	17	89
2020	Communications or public affairs	28	39	19	9	3	3	0	68	12	254
2020	Security	51	38	12	0	0	0	0	88	0	10
2020	Science and technology	34	34	18	10	1	2	0	70	11	403
2020	Administration and operations	40	33	15	4	2	5	1	78	7	527
2020	Human resources	37	38	13	6	0	6	0	80	7	214
2020	Financial management	45	32	12	2	1	8	0	83	4	177
2020	Procurement	44	38	11	4	0	4	0	85	4	51
2020	Real property	37	40	14	2	1	5	1	82	3	114
2020	Materiel management	35	45	3	7	0	11	0	89	7	22
2020	Information management	45	23	22	0	0	10	0	76	0	32
2020	Information technology	39	40	13	5	0	4	0	81	5	59
2020	Data sciences	38	43	7	13	0	0	0	80	13	27
2020	Policy	35	36	15	5	1	8	0	77	7	113
2020	Project management	37	41	13	6	1	2	1	80	7	267
2020	Other services to the public	32	30	22	8	3	3	2	65	11	340
2020	None of the above	27	38	17	7	4	5	1	70	12	448
2019	Client contact centre	40	30	17	3	5	4	1	75	8	174
2019	Federal regulators	32	32	25	0	5	6	0	68	5	14
2019	Compliance, inspection and enforcement	33	36	22	5	2	1	0	71	7	91
2019	Communications or public affairs	45	30	14	7	2	2	1	77	9	360
2019	Security	47	34	19	0	0	0	0	81	0	13
2019	Science and technology	35	40	13	7	1	3	0	78	8	408
2019	Administration and operations	37	37	16	6	2	2	0	75	8	581
2019	Human resources	40	43	11	2	1	2	0	85	4	252
2019	Financial management	38	33	16	3	3	6	1	76	6	163
2019	Procurement	46	27	23	0	2	2	0	75	2	46
2019	Real property	32	43	14	6	2	4	0	77	9	128
2019	Materiel management	41	28	20	11	0	0	0	69	11	31
2019	Information management	30	35	24	6	2	3	0	67	8	35
2019	Information technology	38	33	19	4	2	5	0	74	6	48
2019	Data sciences	28	38	23	4	0	5	2	71	5	43
2019	Policy	26	42	13	12	5	3	0	70	17	78
2019	Project management	41	37	12	6	2	2	0	79	8	287
2019	Other services to the public	44	30	14	5	3	3	1	77	8	843
2019	None of the above	38	30	19	5	2	6	0	72	8	651
2018	Client contact centre	34	37	16	8	3	2	0	72	11	206
2018	Compliance, inspection and enforcement	25	35	23	8	3	5	0	64	12	90
2018	Communications or public affairs	40	36	15	5	2	2	0	78	7	346
2018	Security	51	25	24	0	0	0	0	76	0	17
2018	Science and technology	31	42	16	5	2	4	0	76	7	395
2018	Administration and operations	36	34	20	5	3	2	0	72	7	580
2018	Human resources	39	42	12	3	1	3	0	84	4	232
2018	Financial management	38	36	15	6	3	2	1	76	8	158
2018	Procurement	40	28	23	2	0	7	0	73	3	42
2018	Real property	33	36	16	7	6	3	0	71	13	115
2018	Materiel management	35	32	21	8	4	0	0	68	11	38
2018	Information management	42	39	14	0	2	2	0	84	2	34
2018	Information technology	46	26	12	9	0	8	0	77	9	49
2018	Data sciences	57	22	8	6	3	3	0	82	10	33
2018	Policy	33	42	9	11	0	5	0	79	12	83
2018	Project management	36	40	14	5	3	3	0	78	8	310
2018	Other services to the public	39	33	14	6	4	4	0	75	10	781
2018	None of the above	31	38	18	6	4	2	1	71	11	613
2017	Client contact centre	28	41	14	6	4	5	1	75	10	211
2017	Federal regulators	39	54	0	0	0	7	0	100	0	12
2017	Compliance, inspection and enforcement	28	37	19	9	3	4	0	67	13	58
2017	Communications or public affairs	40	34	14	5	2	4	0	78	7	275
2017	Security	39	36	17	0	0	7	0	82	0	13
2017	Science and technology	39	36	13	5	3	5	0	79	8	333
2017	Administration and operations	43	33	15	4	1	3	0	80	4	496
2017	Human resources	44	39	8	1	3	4	1	87	4	209
2017	Financial management	34	38	15	2	4	6	1	77	7	169
2017	Procurement	52	18	18	4	0	7	0	75	5	41
2017	Real property	25	41	16	7	6	2	2	69	14	125
2017	Materiel management	34	42	9	3	4	7	0	82	8	26
2017	Information management	54	14	19	2	0	11	0	76	3	31
2017	Information technology	35	28	24	3	0	7	1	70	4	61
2017	Data sciences	50	45	0	0	5	0	0	95	5	27
2017	Policy	37	40	15	6	1	1	0	78	7	68
2017	Project management	39	37	13	6	2	3	0	78	8	308
2017	Other services to the public	40	31	15	6	3	4	2	75	9	700
2017	None of the above	34	35	17	4	3	5	1	74	8	767
2014	Client contact centre	30	41	11	5	5	4	3	77	11	197
2014	Federal regulators	40	60	0	0	0	0	0	100	0	11
2014	Compliance, inspection and enforcement	28	39	15	5	3	9	0	74	9	73
2014	Communications or public affairs	50	32	10	3	1	4	0	85	5	232
2014	Security	26	49	6	0	0	19	0	93	0	13
2014	Science and technology	35	42	13	4	1	5	0	81	5	289
2014	Administration and operations	40	30	15	5	5	5	0	74	10	443
2014	Human resources	39	44	6	5	3	3	0	86	8	181
2014	Financial management	37	32	15	9	2	3	1	73	11	140
2014	Procurement	56	19	12	0	0	12	0	86	0	24
2014	Real property	23	48	21	4	1	3	0	74	5	116
2014	Materiel management	37	38	13	4	3	5	0	79	8	41
2014	Information management	41	39	13	5	0	3	0	82	6	34
2014	Information technology	42	38	18	0	0	2	0	82	0	50
2014	Other services to the public	41	34	13	7	2	4	0	78	9	729
2014	None of the above	37	33	17	3	2	8	1	76	6	660

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	29	32	7	4	4	0	55	12	49
2020	Federal regulators	0	59	28	0	0	14	0	68	0	14
2020	Compliance, inspection and enforcement	27	34	18	13	3	2	3	64	17	89
2020	Communications or public affairs	24	34	20	12	4	5	0	62	17	254
2020	Security	51	28	12	0	0	9	0	87	0	10
2020	Science and technology	29	38	17	9	2	4	0	70	12	404
2020	Administration and operations	35	28	21	7	4	5	0	67	11	528
2020	Human resources	30	35	15	10	1	8	0	71	12	214
2020	Financial management	36	26	21	2	2	14	0	72	4	178
2020	Procurement	41	31	16	4	0	7	0	79	4	52
2020	Real property	33	36	20	5	0	6	0	73	6	115
2020	Materiel management	25	51	16	0	0	4	4	83	0	22
2020	Information management	33	26	22	9	3	7	0	63	13	32
2020	Information technology	34	37	10	5	2	12	0	80	8	59
2020	Data sciences	31	50	7	9	0	3	0	83	10	27
2020	Policy	27	35	18	8	3	9	0	68	12	113
2020	Project management	28	37	18	8	3	5	1	69	12	269
2020	Other services to the public	30	29	22	9	4	4	2	63	14	341
2020	None of the above	29	33	22	8	2	7	0	66	11	449

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	36	10	4	2	0	2	84	6	49
2020	Federal regulators	29	57	0	7	0	7	0	92	8	14
2020	Compliance, inspection and enforcement	48	27	6	10	7	0	2	77	17	87
2020	Communications or public affairs	48	33	8	5	3	2	1	83	9	252
2020	Security	79	9	12	0	0	0	0	88	0	10
2020	Science and technology	45	35	9	7	2	1	1	82	9	401
2020	Administration and operations	56	27	6	5	3	2	1	85	8	527
2020	Human resources	59	31	6	0	0	3	0	93	1	214
2020	Financial management	55	28	9	3	2	2	2	86	5	177
2020	Procurement	52	30	9	6	0	4	0	85	6	52
2020	Real property	49	34	10	1	1	2	2	87	2	114
2020	Materiel management	57	19	3	13	0	0	8	83	14	22
2020	Information management	50	18	16	6	0	10	0	76	7	32
2020	Information technology	47	32	10	3	0	5	2	85	4	59
2020	Data sciences	57	32	4	7	0	0	0	89	7	27
2020	Policy	45	35	9	4	1	3	3	85	6	113
2020	Project management	48	34	8	4	3	1	1	84	7	269
2020	Other services to the public	44	33	13	5	3	1	2	79	8	340
2020	None of the above	40	35	11	6	4	1	2	78	10	450

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	54	6	4	0	0	0	90	4	49
2020	Federal regulators	45	49	7	0	0	0	0	93	0	14
2020	Compliance, inspection and enforcement	32	41	11	9	7	0	0	74	16	86
2020	Communications or public affairs	61	31	5	2	2	0	0	91	4	252
2020	Security	50	39	0	0	12	0	0	88	12	10
2020	Science and technology	56	29	8	5	2	0	0	85	7	402
2020	Administration and operations	56	32	6	3	2	0	0	89	5	528
2020	Human resources	64	31	3	2	0	0	0	95	2	214
2020	Financial management	63	25	6	2	3	0	0	88	5	177
2020	Procurement	60	28	10	2	0	0	0	88	2	52
2020	Real property	56	33	6	4	1	0	0	89	5	115
2020	Materiel management	55	35	7	3	0	0	0	90	3	22
2020	Information management	61	30	3	6	0	0	0	91	6	32
2020	Information technology	47	41	9	4	0	0	0	88	4	59
2020	Data sciences	50	32	14	4	0	0	0	83	4	27
2020	Policy	51	30	10	6	3	1	0	81	9	112
2020	Project management	52	33	7	5	3	0	0	85	8	268
2020	Other services to the public	47	32	9	7	4	1	0	80	11	341
2020	None of the above	45	34	10	6	4	0	0	80	10	449
2019	Client contact centre	52	33	8	5	2	0	0	86	6	174
2019	Federal regulators	40	20	29	6	5	0	0	60	11	14
2019	Compliance, inspection and enforcement	35	39	7	11	8	0	0	73	19	91
2019	Communications or public affairs	59	30	5	5	1	0	0	89	6	361
2019	Security	54	46	0	0	0	0	0	100	0	13
2019	Science and technology	49	37	9	3	1	1	0	87	5	408
2019	Administration and operations	48	36	8	6	2	0	0	85	7	579
2019	Human resources	57	33	4	4	1	0	0	90	5	250
2019	Financial management	46	37	8	4	3	1	0	84	7	163
2019	Procurement	54	29	13	0	4	0	0	83	4	45
2019	Real property	48	40	4	7	2	0	0	87	9	127
2019	Materiel management	47	28	11	9	4	0	0	75	13	31
2019	Information management	48	38	10	0	5	0	0	85	5	35
2019	Information technology	47	39	8	4	2	0	0	86	6	48
2019	Data sciences	61	22	12	2	2	0	0	83	4	43
2019	Policy	41	43	5	6	5	0	0	84	11	79
2019	Project management	55	31	6	6	2	0	0	86	9	286
2019	Other services to the public	57	27	8	5	4	0	0	84	9	849
2019	None of the above	47	33	10	7	3	1	0	80	10	649
2018	Client contact centre	39	43	10	6	2	0	0	82	8	206
2018	Compliance, inspection and enforcement	36	41	9	5	9	0	0	77	14	90
2018	Communications or public affairs	54	34	6	3	3	0	0	88	5	349
2018	Security	41	49	10	0	0	0	0	90	0	17
2018	Science and technology	44	39	10	3	2	1	0	84	6	396
2018	Administration and operations	43	40	10	5	1	0	0	84	6	583
2018	Human resources	59	33	4	3	1	0	0	92	4	234
2018	Financial management	49	35	11	3	2	1	0	84	5	158
2018	Procurement	49	37	11	3	0	0	0	86	3	42
2018	Real property	39	39	10	6	6	0	0	78	12	115
2018	Materiel management	30	57	7	6	0	0	0	87	6	38
2018	Information management	68	27	5	0	0	0	0	95	0	34
2018	Information technology	50	37	11	2	0	0	0	87	2	48
2018	Data sciences	65	27	5	0	3	0	0	91	3	32
2018	Policy	44	39	7	8	2	0	0	83	10	84
2018	Project management	46	40	5	6	3	0	0	86	9	309
2018	Other services to the public	49	32	10	5	4	0	0	82	8	778
2018	None of the above	39	39	9	9	4	0	0	77	13	614
2017	Client contact centre	38	44	11	3	3	1	1	83	6	211
2017	Federal regulators	42	42	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	44	41	8	5	2	0	0	85	7	58
2017	Communications or public affairs	58	31	5	4	2	0	0	89	6	275
2017	Security	27	55	11	7	0	0	0	82	7	13
2017	Science and technology	47	37	6	5	3	1	0	86	9	332
2017	Administration and operations	51	33	9	5	2	0	0	84	7	497
2017	Human resources	55	36	3	5	1	0	0	91	6	208
2017	Financial management	48	38	8	4	2	0	0	87	6	169
2017	Procurement	54	37	5	5	0	0	0	91	5	40
2017	Real property	36	43	13	4	4	0	0	79	9	126
2017	Materiel management	28	53	10	4	4	0	0	81	9	26
2017	Information management	63	31	2	0	0	0	4	98	0	31
2017	Information technology	42	41	7	8	0	0	1	84	9	61
2017	Data sciences	58	27	8	3	5	0	0	85	7	27
2017	Policy	49	42	4	4	1	0	0	90	6	68
2017	Project management	50	35	5	7	3	0	0	85	9	309
2017	Other services to the public	52	31	7	6	3	1	0	83	9	700
2017	None of the above	42	40	9	5	3	0	0	82	9	767
2014	Client contact centre	45	37	12	4	2	0	0	82	6	196
2014	Federal regulators	43	41	8	0	8	0	0	84	8	11
2014	Compliance, inspection and enforcement	37	38	16	3	6	0	0	75	9	73
2014	Communications or public affairs	59	31	6	3	2	0	0	89	5	231
2014	Security	33	55	0	12	0	0	0	88	12	13
2014	Science and technology	38	39	11	9	2	1	0	77	12	289
2014	Administration and operations	50	32	9	5	4	0	0	82	9	443
2014	Human resources	52	37	5	3	3	0	0	89	6	182
2014	Financial management	44	41	9	2	3	1	0	86	5	140
2014	Procurement	53	34	13	0	0	0	0	87	0	24
2014	Real property	37	46	10	4	2	0	0	84	6	116
2014	Materiel management	37	53	11	0	0	0	0	89	0	41
2014	Information management	54	33	8	5	0	0	0	87	5	34
2014	Information technology	56	32	6	4	2	0	0	88	6	50
2014	Other services to the public	48	33	11	5	3	0	0	81	8	724
2014	None of the above	44	36	10	6	4	0	0	80	9	660

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	52	15	4	0	0	0	81	4	49
2020	Federal regulators	31	34	27	7	0	0	0	66	7	14
2020	Compliance, inspection and enforcement	30	33	19	9	9	0	0	63	18	87
2020	Communications or public affairs	54	31	10	3	2	0	0	85	5	253
2020	Security	48	19	12	9	12	0	0	68	21	10
2020	Science and technology	44	36	13	6	2	0	0	80	8	402
2020	Administration and operations	52	30	10	5	3	0	0	82	8	524
2020	Human resources	53	34	6	6	0	0	0	87	7	214
2020	Financial management	50	31	8	7	3	1	0	81	10	178
2020	Procurement	50	30	15	5	0	0	0	79	5	52
2020	Real property	51	33	10	5	1	0	0	84	6	115
2020	Materiel management	44	36	7	13	0	0	0	80	13	22
2020	Information management	52	21	9	18	0	0	0	73	18	32
2020	Information technology	44	37	12	4	4	0	0	81	7	59
2020	Data sciences	50	36	7	4	4	0	0	86	7	27
2020	Policy	45	29	16	7	3	0	0	75	10	113
2020	Project management	47	31	11	5	5	0	0	78	10	268
2020	Other services to the public	39	29	17	8	7	0	0	68	15	336
2020	None of the above	37	34	11	11	5	0	0	72	16	447
2019	Client contact centre	44	30	19	5	3	0	0	74	7	174
2019	Federal regulators	40	20	23	17	0	0	0	60	17	14
2019	Compliance, inspection and enforcement	27	35	13	14	10	0	0	62	24	90
2019	Communications or public affairs	52	30	10	6	2	0	0	82	8	360
2019	Security	45	29	4	12	12	0	0	73	23	13
2019	Science and technology	44	34	13	6	3	0	0	78	10	407
2019	Administration and operations	44	31	13	10	2	0	0	76	12	580
2019	Human resources	49	34	9	5	3	0	0	83	8	249
2019	Financial management	40	39	10	6	4	1	0	80	10	164
2019	Procurement	58	20	8	10	4	0	0	79	13	46
2019	Real property	44	35	10	5	6	0	0	79	11	128
2019	Materiel management	38	28	11	14	9	0	0	66	23	30
2019	Information management	40	27	21	8	5	0	0	67	13	35
2019	Information technology	46	26	19	2	5	2	0	73	7	47
2019	Data sciences	47	37	9	4	2	0	0	84	6	43
2019	Policy	40	39	8	10	4	0	0	78	14	79
2019	Project management	49	32	11	5	3	0	0	81	8	286
2019	Other services to the public	50	28	9	8	5	0	0	78	13	849
2019	None of the above	41	28	16	9	5	1	0	70	14	649
2018	Client contact centre	36	35	18	8	3	0	0	71	11	206
2018	Compliance, inspection and enforcement	30	25	28	7	10	0	0	56	16	91
2018	Communications or public affairs	54	27	10	5	4	1	0	81	9	350
2018	Security	46	30	14	0	10	0	0	76	10	17
2018	Science and technology	40	36	14	7	3	0	0	75	10	395
2018	Administration and operations	41	33	16	6	5	0	0	73	11	579
2018	Human resources	48	35	10	5	2	0	0	83	7	234
2018	Financial management	43	33	14	5	4	1	0	77	9	159
2018	Procurement	44	35	19	3	0	0	0	79	3	42
2018	Real property	35	29	18	5	13	0	0	64	18	116
2018	Materiel management	31	42	10	8	9	0	0	73	17	38
2018	Information management	54	26	13	8	0	0	0	80	8	34
2018	Information technology	50	26	16	2	7	0	0	76	8	49
2018	Data sciences	55	30	12	0	3	0	0	85	3	33
2018	Policy	42	38	11	5	5	0	0	79	10	84
2018	Project management	42	34	10	8	5	0	0	76	13	306
2018	Other services to the public	43	31	13	7	5	1	0	74	12	779
2018	None of the above	34	30	16	11	8	1	0	64	20	611
2017	Client contact centre	37	33	15	9	4	1	1	72	13	210
2017	Federal regulators	20	61	10	10	0	0	0	81	10	12
2017	Compliance, inspection and enforcement	35	38	12	10	6	0	0	73	16	58
2017	Communications or public affairs	52	30	8	6	2	0	0	83	9	275
2017	Security	29	24	29	18	0	0	0	53	18	13
2017	Science and technology	47	28	14	8	3	0	0	75	11	332
2017	Administration and operations	46	31	12	6	5	0	0	77	11	495
2017	Human resources	55	32	7	3	2	0	0	88	5	207
2017	Financial management	42	34	13	7	3	0	0	77	11	168
2017	Procurement	50	37	9	4	0	0	0	87	4	41
2017	Real property	34	35	16	6	9	0	0	69	15	125
2017	Materiel management	29	25	34	8	4	0	0	54	12	26
2017	Information management	66	18	5	7	0	0	4	87	8	30
2017	Information technology	39	44	11	4	0	0	1	84	4	61
2017	Data sciences	60	16	8	12	5	0	0	76	16	27
2017	Policy	34	49	11	4	1	0	0	83	6	68
2017	Project management	44	34	13	6	3	0	0	78	9	309
2017	Other services to the public	44	31	10	9	5	0	0	75	15	701
2017	None of the above	39	33	13	10	5	0	0	72	15	768
2014	Client contact centre	34	31	19	9	3	4	0	68	12	197
2014	Federal regulators	17	59	8	16	0	0	0	76	16	11
2014	Compliance, inspection and enforcement	20	40	13	15	10	1	0	61	26	73
2014	Communications or public affairs	50	30	10	6	4	0	0	80	10	230
2014	Security	38	48	7	7	0	0	0	86	7	13
2014	Science and technology	30	38	15	12	4	0	0	68	16	289
2014	Administration and operations	37	37	12	8	5	0	0	74	13	442
2014	Human resources	45	37	6	8	3	1	0	82	11	182
2014	Financial management	36	43	12	4	5	1	0	79	9	140
2014	Procurement	34	26	15	21	4	0	0	60	25	24
2014	Real property	24	49	14	10	4	0	0	73	14	115
2014	Materiel management	27	43	16	13	0	2	0	71	13	41
2014	Information management	38	35	19	5	3	0	0	73	8	34
2014	Information technology	44	30	14	8	4	0	0	74	12	50
2014	Other services to the public	41	33	13	8	4	1	0	75	12	730
2014	None of the above	39	33	14	9	5	1	0	72	14	661

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	59	10	9	0	0	0	81	9	48
2020	Federal regulators	29	37	21	7	7	0	0	66	14	14
2020	Compliance, inspection and enforcement	25	37	14	17	7	0	0	62	24	86
2020	Communications or public affairs	49	34	12	4	2	0	0	83	6	251
2020	Security	30	38	12	9	12	0	0	68	21	10
2020	Science and technology	40	38	12	8	2	0	0	78	10	398
2020	Administration and operations	47	32	11	7	3	1	0	80	9	527
2020	Human resources	53	33	6	7	0	0	0	86	8	212
2020	Financial management	49	29	11	7	4	0	0	78	11	175
2020	Procurement	49	29	19	2	0	0	0	79	2	51
2020	Real property	49	34	11	3	2	0	0	83	5	115
2020	Materiel management	44	43	4	10	0	0	0	86	10	22
2020	Information management	55	18	9	18	0	0	0	73	18	32
2020	Information technology	47	36	12	4	2	0	0	83	5	59
2020	Data sciences	45	41	3	7	4	0	0	86	11	26
2020	Policy	44	29	16	7	4	0	0	73	11	113
2020	Project management	45	32	12	7	5	0	0	77	11	265
2020	Other services to the public	37	30	15	10	6	1	0	68	17	339
2020	None of the above	32	35	16	12	5	1	0	68	16	449
2019	Client contact centre	43	29	17	6	5	0	0	72	11	171
2019	Federal regulators	27	24	26	12	11	0	0	51	23	14
2019	Compliance, inspection and enforcement	26	29	12	19	14	0	0	55	33	90
2019	Communications or public affairs	49	30	9	10	2	0	0	79	11	359
2019	Security	37	25	26	12	0	0	0	63	12	13
2019	Science and technology	38	37	13	9	3	0	0	75	12	408
2019	Administration and operations	37	35	13	12	3	0	0	73	14	580
2019	Human resources	46	36	12	3	3	0	0	83	6	252
2019	Financial management	38	41	10	6	4	1	0	80	10	162
2019	Procurement	55	27	6	10	2	0	0	82	12	45
2019	Real property	36	39	10	9	5	0	0	76	14	128
2019	Materiel management	28	39	7	26	0	0	0	67	26	31
2019	Information management	43	31	11	13	2	0	0	74	16	35
2019	Information technology	38	32	20	6	5	0	0	69	11	47
2019	Data sciences	47	33	13	2	2	2	0	82	4	43
2019	Policy	37	37	6	15	4	0	0	75	19	79
2019	Project management	44	35	10	7	4	0	0	79	11	286
2019	Other services to the public	46	29	9	10	5	0	0	75	15	843
2019	None of the above	36	31	13	12	6	1	0	69	19	650
2018	Client contact centre	32	37	17	12	1	0	0	70	14	205
2018	Compliance, inspection and enforcement	22	37	19	11	12	0	0	59	23	91
2018	Communications or public affairs	43	36	9	8	3	1	0	80	11	349
2018	Security	36	34	20	0	10	0	0	70	10	17
2018	Science and technology	35	40	13	8	4	1	0	75	12	392
2018	Administration and operations	36	35	17	7	5	0	0	71	12	581
2018	Human resources	47	36	10	4	2	0	0	84	6	232
2018	Financial management	45	33	12	6	3	1	0	79	9	158
2018	Procurement	50	25	19	7	0	0	0	74	7	42
2018	Real property	33	29	19	11	9	0	0	62	20	115
2018	Materiel management	30	34	19	5	12	0	0	64	17	38
2018	Information management	62	22	13	2	0	0	0	85	2	34
2018	Information technology	42	39	11	7	2	0	0	80	9	48
2018	Data sciences	49	35	10	3	3	0	0	84	6	33
2018	Policy	37	39	13	4	6	0	0	77	10	83
2018	Project management	38	36	12	9	6	0	0	74	14	310
2018	Other services to the public	38	31	15	10	5	0	0	69	15	778
2018	None of the above	28	31	18	14	8	0	0	59	22	611
2017	Client contact centre	30	37	19	9	4	1	1	67	13	210
2017	Federal regulators	7	59	26	7	0	0	0	67	7	12
2017	Compliance, inspection and enforcement	33	33	12	15	6	0	0	67	21	58
2017	Communications or public affairs	47	37	8	5	3	0	0	84	8	275
2017	Security	16	24	34	18	7	0	0	40	26	13
2017	Science and technology	38	35	11	12	4	0	0	73	16	332
2017	Administration and operations	42	33	11	8	5	1	0	76	13	497
2017	Human resources	48	39	7	4	2	0	0	87	6	209
2017	Financial management	39	37	11	7	5	0	0	76	12	169
2017	Procurement	48	38	7	7	0	0	0	86	7	40
2017	Real property	26	41	14	11	7	0	0	68	18	125
2017	Materiel management	22	34	32	9	3	0	0	56	12	26
2017	Information management	43	38	10	6	0	0	4	84	6	31
2017	Information technology	35	47	13	4	0	0	1	83	4	61
2017	Data sciences	47	29	8	12	5	0	0	76	16	27
2017	Policy	34	51	9	4	1	0	0	86	6	67
2017	Project management	40	35	11	10	3	0	0	75	13	309
2017	Other services to the public	39	33	12	10	6	0	0	73	15	700
2017	None of the above	34	35	14	11	6	0	0	69	17	765
2014	Client contact centre	31	31	19	14	5	0	0	62	19	198
2014	Federal regulators	9	58	17	16	0	0	0	67	16	11
2014	Compliance, inspection and enforcement	14	39	12	17	18	0	0	53	35	73
2014	Communications or public affairs	43	37	9	8	3	0	0	80	11	232
2014	Security	32	30	7	31	0	0	0	62	31	13
2014	Science and technology	26	36	13	18	7	0	0	61	25	289
2014	Administration and operations	35	36	13	10	6	0	0	71	16	443
2014	Human resources	43	40	6	8	3	0	0	83	11	182
2014	Financial management	33	46	11	6	3	1	0	79	10	140
2014	Procurement	35	32	16	17	0	0	0	67	17	24
2014	Real property	20	43	22	10	4	0	0	63	15	116
2014	Materiel management	24	45	20	10	0	2	0	70	10	41
2014	Information management	31	42	19	8	0	0	0	73	8	34
2014	Information technology	42	26	22	6	4	0	0	68	10	50
2014	Other services to the public	35	35	14	11	5	0	0	70	16	730
2014	None of the above	33	37	14	10	6	0	0	70	16	661

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	28	22	7	0	5	0	69	7	49
2020	Federal regulators	29	44	14	0	7	7	0	78	7	14
2020	Compliance, inspection and enforcement	28	31	18	15	8	0	0	59	23	87
2020	Communications or public affairs	55	21	12	7	3	2	0	77	10	253
2020	Security	48	18	0	12	12	10	0	74	26	10
2020	Science and technology	43	24	19	9	3	1	0	68	12	402
2020	Administration and operations	50	24	14	6	4	2	0	76	10	527
2020	Human resources	54	27	9	5	3	1	1	82	8	213
2020	Financial management	43	27	17	6	4	2	1	73	10	178
2020	Procurement	48	18	21	10	2	0	0	67	12	52
2020	Real property	48	30	12	6	2	1	1	79	8	115
2020	Materiel management	44	26	4	26	0	0	0	70	26	22
2020	Information management	53	9	17	18	3	0	0	62	22	32
2020	Information technology	42	24	23	2	3	5	0	70	6	58
2020	Data sciences	56	20	10	11	0	4	0	78	11	27
2020	Policy	54	19	14	7	4	3	0	74	12	113
2020	Project management	49	24	14	7	5	1	0	74	12	268
2020	Other services to the public	38	24	14	10	7	5	1	66	18	340
2020	None of the above	38	26	19	8	6	2	1	66	14	446
2019	Client contact centre	36	28	16	8	5	7	1	69	14	172
2019	Federal regulators	22	29	26	6	17	0	0	51	23	14
2019	Compliance, inspection and enforcement	24	29	23	10	13	2	0	53	23	91
2019	Communications or public affairs	46	21	17	7	5	4	0	70	13	361
2019	Security	21	37	7	4	23	7	0	63	29	13
2019	Science and technology	40	28	15	8	5	3	0	71	13	409
2019	Administration and operations	40	27	16	9	4	3	1	70	13	580
2019	Human resources	48	27	12	5	5	2	1	77	10	251
2019	Financial management	38	28	12	12	6	3	1	69	19	163
2019	Procurement	56	19	19	0	5	0	0	75	5	46
2019	Real property	41	30	12	10	5	1	1	73	15	128
2019	Materiel management	37	35	17	9	0	2	0	74	9	31
2019	Information management	33	24	13	25	2	3	0	59	28	35
2019	Information technology	47	28	15	7	2	0	0	75	9	48
2019	Data sciences	31	34	9	19	2	5	0	68	22	43
2019	Policy	41	28	13	10	5	3	0	71	16	79
2019	Project management	46	28	13	9	3	1	0	75	13	287
2019	Other services to the public	42	24	16	8	6	4	1	69	15	849
2019	None of the above	39	24	16	10	6	4	2	67	16	648
2018	Client contact centre	31	31	15	13	2	6	1	67	17	206
2018	Compliance, inspection and enforcement	24	22	24	21	8	1	0	46	29	91
2018	Communications or public affairs	43	29	15	7	4	3	0	73	11	350
2018	Security	46	32	11	0	10	0	0	79	10	17
2018	Science and technology	36	27	20	10	4	3	0	65	15	395
2018	Administration and operations	37	26	17	10	6	2	0	65	17	583
2018	Human resources	53	22	10	7	6	3	0	77	13	234
2018	Financial management	41	24	17	9	6	3	1	68	15	159
2018	Procurement	45	18	28	5	5	0	0	63	9	42
2018	Real property	36	21	18	14	8	4	0	59	22	116
2018	Materiel management	35	29	6	23	6	0	0	64	29	37
2018	Information management	49	21	13	11	0	6	0	74	12	33
2018	Information technology	36	31	13	12	4	3	0	70	17	49
2018	Data sciences	42	23	22	10	3	0	0	65	13	33
2018	Policy	46	37	7	2	8	0	0	83	10	84
2018	Project management	45	27	12	8	6	1	1	73	15	310
2018	Other services to the public	35	25	19	10	7	3	1	62	18	780
2018	None of the above	31	26	18	12	9	3	1	59	22	612
2017	Client contact centre	34	26	19	9	5	5	2	64	16	211
2017	Federal regulators	28	39	10	17	0	7	0	72	18	12
2017	Compliance, inspection and enforcement	27	35	18	10	5	4	0	65	16	58
2017	Communications or public affairs	44	24	18	7	2	4	1	71	10	275
2017	Security	33	18	41	0	7	0	0	51	7	13
2017	Science and technology	39	29	17	8	5	2	0	70	13	332
2017	Administration and operations	45	21	17	11	4	3	0	68	15	497
2017	Human resources	51	22	12	5	5	3	0	76	11	209
2017	Financial management	39	22	18	11	5	4	1	65	17	169
2017	Procurement	43	27	16	9	4	0	0	70	14	41
2017	Real property	30	31	17	10	9	2	1	63	20	126
2017	Materiel management	27	29	20	16	5	3	0	58	21	26
2017	Information management	55	14	13	13	0	0	4	73	13	31
2017	Information technology	32	21	32	7	3	3	1	56	11	61
2017	Data sciences	53	28	4	0	5	5	5	91	5	27
2017	Policy	49	23	12	13	3	0	0	72	15	68
2017	Project management	46	27	13	7	5	2	0	75	12	307
2017	Other services to the public	36	26	15	11	7	5	1	65	19	701
2017	None of the above	38	25	15	9	7	4	2	67	17	763
2014	Client contact centre	30	26	17	10	4	11	1	64	17	198
2014	Federal regulators	17	50	8	25	0	0	0	67	25	11
2014	Compliance, inspection and enforcement	26	26	22	17	8	1	0	53	25	73
2014	Communications or public affairs	45	30	13	8	3	1	0	76	11	232
2014	Security	50	25	6	0	0	19	0	93	0	13
2014	Science and technology	31	31	18	11	5	4	1	64	17	289
2014	Administration and operations	39	23	16	11	6	4	0	65	18	442
2014	Human resources	37	22	17	11	6	7	0	63	18	182
2014	Financial management	38	26	17	8	9	2	1	66	17	140
2014	Procurement	50	25	8	9	8	0	0	75	17	24
2014	Real property	30	29	22	4	5	9	0	66	10	116
2014	Materiel management	38	18	16	21	2	5	0	59	24	41
2014	Information management	34	36	22	6	2	0	0	70	8	33
2014	Information technology	44	22	16	12	4	2	0	68	16	50
2014	Other services to the public	41	25	14	11	5	5	1	69	16	730
2014	None of the above	39	25	17	9	5	4	0	67	15	661

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	33	30	37	49
2020	Federal regulators	34	45	21	14
2020	Compliance, inspection and enforcement	19	50	31	89
2020	Communications or public affairs	29	36	35	254
2020	Security	0	43	57	10
2020	Science and technology	18	43	39	404
2020	Administration and operations	25	39	35	529
2020	Human resources	26	45	29	214
2020	Financial management	25	41	34	178
2020	Procurement	17	44	39	52
2020	Real property	14	46	40	115
2020	Materiel management	24	58	18	22
2020	Information management	29	33	39	32
2020	Information technology	17	50	33	59
2020	Data sciences	26	39	35	27
2020	Policy	30	26	43	113
2020	Project management	29	40	32	270
2020	Other services to the public	19	43	38	339
2020	None of the above	19	44	37	450
2019	Client contact centre	30	34	36	173
2019	Federal regulators	41	31	28	14
2019	Compliance, inspection and enforcement	20	32	48	90
2019	Communications or public affairs	39	26	35	361
2019	Security	19	44	37	13
2019	Science and technology	27	36	36	409
2019	Administration and operations	27	38	35	582
2019	Human resources	39	32	29	253
2019	Financial management	29	40	31	164
2019	Procurement	13	57	30	46
2019	Real property	24	44	32	129
2019	Materiel management	9	61	30	31
2019	Information management	38	30	32	35
2019	Information technology	24	39	37	48
2019	Data sciences	27	33	40	43
2019	Policy	39	29	31	79
2019	Project management	29	34	36	286
2019	Other services to the public	29	35	36	844
2019	None of the above	22	41	37	650
2018	Client contact centre	24	36	40	204
2018	Compliance, inspection and enforcement	28	28	45	92
2018	Communications or public affairs	38	25	37	348
2018	Security	17	27	56	16
2018	Science and technology	28	34	38	398
2018	Administration and operations	26	41	34	580
2018	Human resources	33	35	32	237
2018	Financial management	29	41	31	162
2018	Procurement	19	48	33	42
2018	Real property	22	41	37	116
2018	Materiel management	30	35	35	38
2018	Information management	27	26	47	34
2018	Information technology	34	30	36	49
2018	Data sciences	30	22	48	33
2018	Policy	34	30	36	85
2018	Project management	26	38	37	314
2018	Other services to the public	27	34	39	770
2018	None of the above	20	40	39	607
2017	Client contact centre	25	38	37	211
2017	Federal regulators	40	37	22	12
2017	Compliance, inspection and enforcement	24	41	35	58
2017	Communications or public affairs	34	30	36	274
2017	Security	26	50	24	13
2017	Science and technology	21	36	43	331
2017	Administration and operations	28	37	36	496
2017	Human resources	33	35	32	208
2017	Financial management	26	38	36	169
2017	Procurement	23	41	36	41
2017	Real property	23	44	33	126
2017	Materiel management	16	58	26	25
2017	Information management	35	29	37	31
2017	Information technology	34	35	31	61
2017	Data sciences	31	38	31	27
2017	Policy	40	34	26	68
2017	Project management	25	45	30	310
2017	Other services to the public	31	34	35	701
2017	None of the above	24	40	36	767
2014	Client contact centre	19	45	36	197
2014	Federal regulators	41	33	26	11
2014	Compliance, inspection and enforcement	6	51	43	73
2014	Communications or public affairs	36	29	35	232
2014	Security	42	31	28	13
2014	Science and technology	22	36	42	287
2014	Administration and operations	27	35	38	443
2014	Human resources	35	32	33	182
2014	Financial management	22	39	39	140
2014	Procurement	8	66	26	24
2014	Real property	27	54	19	117
2014	Materiel management	6	45	49	41
2014	Information management	19	52	29	33
2014	Information technology	12	48	40	50
2014	Other services to the public	25	39	35	730
2014	None of the above	20	41	39	659

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	13	42	13	13	0	19	15
2020	Compliance, inspection and enforcement	17	30	24	12	7	11	16
2020	Communications or public affairs	7	47	14	4	24	4	71
2020	Science and technology	18	32	8	7	24	11	73
2020	Administration and operations	19	48	19	3	5	7	142
2020	Human resources	26	17	38	3	7	8	57
2020	Financial management	18	30	36	4	7	4	45
2020	Real property	21	43	10	21	0	5	18
2020	Information technology	9	38	31	0	12	10	10
2020	Policy	15	34	32	3	6	11	35
2020	Project management	18	33	17	6	22	4	79
2020	Other services to the public	15	39	9	20	12	5	66
2020	None of the above	28	21	13	13	12	13	87
2019	Client contact centre	11	12	0	24	48	6	54
2019	Compliance, inspection and enforcement	11	6	20	9	40	15	18
2019	Communications or public affairs	4	22	10	9	49	7	141
2019	Science and technology	4	21	9	9	53	4	110
2019	Administration and operations	10	33	16	8	27	6	157
2019	Human resources	14	23	30	7	20	6	95
2019	Financial management	28	25	21	8	11	6	47
2019	Real property	17	29	17	7	24	6	33
2019	Information management	6	31	18	0	45	0	13
2019	Information technology	10	23	35	16	17	0	12
2019	Data sciences	0	9	0	0	82	9	11
2019	Policy	13	48	22	6	10	0	31
2019	Project management	13	31	10	11	32	2	84
2019	Other services to the public	7	18	9	11	48	7	254
2019	None of the above	15	13	12	13	39	8	158
2018	Client contact centre	3	30	6	13	41	8	52
2018	Compliance, inspection and enforcement	20	18	23	8	17	14	25
2018	Communications or public affairs	3	28	8	8	47	6	132
2018	Science and technology	10	26	10	3	48	3	112
2018	Administration and operations	11	32	21	12	20	4	155
2018	Human resources	18	27	28	1	20	6	79
2018	Financial management	15	28	27	10	17	2	46
2018	Real property	19	23	24	17	17	0	29
2018	Materiel management	18	18	0	0	57	7	12
2018	Information technology	23	16	30	4	21	6	17
2018	Policy	7	60	11	7	12	4	28
2018	Project management	11	25	16	7	34	6	82
2018	Other services to the public	10	16	6	13	47	7	226
2018	None of the above	19	16	8	15	31	12	132
2017	Client contact centre	1	20	14	15	42	8	53
2017	Compliance, inspection and enforcement	5	39	29	0	27	0	13
2017	Communications or public affairs	3	24	7	7	54	5	93
2017	Science and technology	12	22	8	5	52	1	63
2017	Administration and operations	12	29	16	11	24	9	136
2017	Human resources	15	26	14	3	35	7	67
2017	Financial management	27	33	26	3	6	4	44
2017	Procurement	20	30	30	10	0	11	10
2017	Real property	22	22	24	14	5	14	30
2017	Information management	0	14	21	7	59	0	10
2017	Information technology	13	4	23	4	48	8	17
2017	Policy	11	34	20	6	26	4	26
2017	Project management	8	29	11	15	29	8	72
2017	Other services to the public	7	15	9	16	49	3	210
2017	None of the above	15	18	9	9	44	5	186
2014	Client contact centre	6	20	15	20	9999	39	43
2014	Communications or public affairs	5	38	13	7	9999	38	65
2014	Science and technology	18	43	11	8	9999	21	58
2014	Administration and operations	16	35	20	15	9999	14	117
2014	Human resources	12	22	29	9	9999	28	62
2014	Financial management	33	27	34	3	9999	3	33
2014	Real property	23	22	10	5	9999	40	28
2014	Other services to the public	6	31	11	30	9999	23	177
2014	None of the above	14	30	8	17	9999	31	138

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	12	88	49
2020	Federal regulators	0	100	14
2020	Compliance, inspection and enforcement	21	79	89
2020	Communications or public affairs	8	92	253
2020	Security	0	100	10
2020	Science and technology	11	89	403
2020	Administration and operations	12	88	527
2020	Human resources	3	97	214
2020	Financial management	6	94	178
2020	Procurement	11	89	52
2020	Real property	12	88	115
2020	Information management	15	85	32
2020	Information technology	10	90	59
2020	Policy	10	90	113
2020	Project management	13	87	270
2020	Other services to the public	16	84	339
2020	None of the above	15	85	448
2019	Client contact centre	13	87	173
2019	Compliance, inspection and enforcement	18	82	91
2019	Communications or public affairs	12	88	361
2019	Science and technology	12	88	405
2019	Administration and operations	15	85	581
2019	Human resources	11	89	252
2019	Financial management	14	86	162
2019	Real property	13	87	128
2019	Materiel management	26	74	30
2019	Information management	13	87	35
2019	Information technology	18	82	47
2019	Data sciences	17	83	42
2019	Policy	12	88	79
2019	Project management	11	89	286
2019	Other services to the public	17	83	845
2019	None of the above	15	85	651
2018	Client contact centre	19	81	206
2018	Compliance, inspection and enforcement	23	77	92
2018	Communications or public affairs	10	90	350
2018	Science and technology	12	88	398
2018	Administration and operations	15	85	585
2018	Human resources	14	86	237
2018	Financial management	10	90	162
2018	Real property	20	80	116
2018	Materiel management	18	82	37
2018	Information management	0	100	34
2018	Information technology	10	90	49
2018	Data sciences	19	81	33
2018	Policy	13	87	85
2018	Project management	14	86	313
2018	Other services to the public	18	82	783
2018	None of the above	19	81	613

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	57	43	19
2020	Communications or public affairs	74	26	19
2020	Science and technology	54	46	45
2020	Administration and operations	55	45	61
2020	Financial management	47	53	11
2020	Real property	44	56	13
2020	Policy	55	45	11
2020	Project management	45	55	34
2020	Other services to the public	40	60	50
2020	None of the above	51	49	63
2019	Client contact centre	34	66	23
2019	Compliance, inspection and enforcement	52	48	16
2019	Communications or public affairs	50	50	42
2019	Science and technology	59	41	47
2019	Administration and operations	44	56	78
2019	Human resources	38	62	28
2019	Financial management	55	45	22
2019	Real property	59	41	16
2019	Project management	52	48	30
2019	Other services to the public	50	50	137
2019	None of the above	52	48	90
2018	Client contact centre	51	49	34
2018	Compliance, inspection and enforcement	43	57	21
2018	Communications or public affairs	50	50	38
2018	Science and technology	56	44	50
2018	Administration and operations	43	57	88
2018	Human resources	45	55	33
2018	Financial management	34	66	14
2018	Real property	48	52	23
2018	Project management	47	53	41
2018	Other services to the public	56	44	134
2018	None of the above	50	50	112

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	70	30	19
2020	Communications or public affairs	44	56	19
2020	Science and technology	56	44	45
2020	Administration and operations	53	47	61
2020	Real property	62	38	13
2020	Project management	64	36	34
2020	Other services to the public	47	53	50
2020	None of the above	54	46	63
2019	Client contact centre	52	48	23
2019	Compliance, inspection and enforcement	62	38	16
2019	Communications or public affairs	27	73	42
2019	Science and technology	51	49	47
2019	Administration and operations	52	48	78
2019	Human resources	65	35	28
2019	Financial management	60	40	22
2019	Real property	53	47	16
2019	Project management	37	63	30
2019	Other services to the public	47	53	137
2019	None of the above	56	44	90
2018	Client contact centre	52	48	34
2018	Compliance, inspection and enforcement	51	49	21
2018	Communications or public affairs	37	63	38
2018	Science and technology	37	63	50
2018	Administration and operations	50	50	88
2018	Human resources	67	33	33
2018	Financial management	67	33	14
2018	Real property	57	43	23
2018	Project management	59	41	41
2018	Other services to the public	58	42	134
2018	None of the above	56	44	111

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	12	88	61
2020	Real property	0	100	13
2020	Policy	0	100	11
2020	Other services to the public	14	86	50
2020	None of the above	11	89	63
2019	Compliance, inspection and enforcement	0	100	16
2019	Science and technology	12	88	47
2019	Administration and operations	9	91	78
2019	Human resources	0	100	28
2019	Other services to the public	7	93	137
2019	None of the above	5	95	90
2018	Administration and operations	12	88	88
2018	Other services to the public	6	94	131
2018	None of the above	10	90	111

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	19
2020	Science and technology	100	45
2020	Administration and operations	100	61
2020	Financial management	100	11
2020	Real property	100	13
2020	Policy	100	11
2020	Project management	100	34
2020	Other services to the public	100	50
2020	None of the above	100	63
2019	Client contact centre	100	23
2019	Communications or public affairs	100	42
2019	Science and technology	100	47
2019	Administration and operations	100	78
2019	Human resources	100	28
2019	Financial management	100	22
2019	Real property	100	16
2019	Policy	100	10
2019	Other services to the public	100	137
2018	Client contact centre	100	34
2018	Communications or public affairs	100	38
2018	Science and technology	100	50
2018	Administration and operations	100	88
2018	Human resources	100	33
2018	Project management	100	41
2018	None of the above	100	110

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	15	85	45
2020	None of the above	10	90	63
2019	Human resources	0	100	28
2019	Policy	0	100	10
2019	Other services to the public	7	93	137
2019	None of the above	7	93	90
2018	Client contact centre	0	100	34
2018	Compliance, inspection and enforcement	0	100	21
2018	Science and technology	14	86	50
2018	Financial management	0	100	14
2018	Project management	11	89	41
2018	Other services to the public	7	93	132
2018	None of the above	7	93	111

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	50	50	19
2020	Science and technology	15	85	45
2020	Administration and operations	19	81	61
2020	Financial management	0	100	11
2020	Policy	0	100	11
2020	Project management	19	81	34
2020	Other services to the public	22	78	50
2020	None of the above	14	86	63
2019	Client contact centre	36	64	23
2019	Compliance, inspection and enforcement	44	56	16
2019	Communications or public affairs	44	56	42
2019	Administration and operations	31	69	78
2019	Policy	0	100	10
2019	Project management	24	76	30
2019	Other services to the public	39	61	137
2019	None of the above	11	89	90
2018	Compliance, inspection and enforcement	57	43	21
2018	Communications or public affairs	42	58	38
2018	Science and technology	16	84	50
2018	Administration and operations	22	78	88
2018	Financial management	0	100	14
2018	Other services to the public	36	64	133
2018	None of the above	21	79	110

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	19
2020	Financial management	0	100	11
2020	Real property	0	100	13
2020	Policy	0	100	11
2019	Administration and operations	0	100	78
2019	Human resources	0	100	28
2019	Policy	0	100	10
2019	Project management	0	100	30
2019	Other services to the public	5	95	137
2018	Communications or public affairs	0	100	38
2018	Human resources	0	100	33
2018	Financial management	0	100	14
2018	Real property	0	100	23

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	50	50	19
2020	Communications or public affairs	60	40	19
2020	Science and technology	29	71	45
2020	Administration and operations	42	58	61
2020	Project management	57	43	34
2020	Other services to the public	46	54	50
2020	None of the above	34	66	63
2019	Client contact centre	44	56	23
2019	Compliance, inspection and enforcement	42	58	16
2019	Communications or public affairs	46	54	42
2019	Science and technology	35	65	47
2019	Administration and operations	48	52	78
2019	Human resources	42	58	28
2019	Financial management	36	64	22
2019	Real property	37	63	16
2019	Project management	43	57	30
2019	Other services to the public	47	53	137
2019	None of the above	47	53	89
2018	Client contact centre	45	55	34
2018	Compliance, inspection and enforcement	45	55	21
2018	Communications or public affairs	29	71	38
2018	Science and technology	29	71	50
2018	Administration and operations	38	62	88
2018	Human resources	51	49	33
2018	Financial management	45	55	15
2018	Real property	40	60	23
2018	Project management	54	46	41
2018	Other services to the public	47	53	133
2018	None of the above	40	60	112

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	43	57	19
2020	Communications or public affairs	34	66	19
2020	Science and technology	45	55	45
2020	Administration and operations	33	67	61
2020	Real property	30	70	13
2020	Project management	55	45	34
2020	Other services to the public	43	57	50
2020	None of the above	49	51	63
2019	Client contact centre	37	63	23
2019	Compliance, inspection and enforcement	70	30	16
2019	Communications or public affairs	33	67	42
2019	Science and technology	36	64	47
2019	Administration and operations	36	64	78
2019	Human resources	56	44	28
2019	Financial management	40	60	22
2019	Real property	48	52	16
2019	Policy	51	49	10
2019	Project management	58	42	30
2019	Other services to the public	38	62	137
2019	None of the above	37	63	89
2018	Client contact centre	66	34	33
2018	Compliance, inspection and enforcement	43	57	21
2018	Communications or public affairs	30	70	38
2018	Science and technology	24	76	50
2018	Administration and operations	31	69	88
2018	Human resources	54	46	33
2018	Real property	67	33	23
2018	Project management	43	57	41
2018	Other services to the public	44	56	133
2018	None of the above	41	59	112

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	70	30	19
2020	Communications or public affairs	50	50	19
2020	Science and technology	56	44	45
2020	Administration and operations	41	59	61
2020	Financial management	44	56	11
2020	Real property	43	57	13
2020	Project management	49	51	34
2020	Other services to the public	33	67	50
2020	None of the above	57	43	63
2019	Client contact centre	25	75	23
2019	Compliance, inspection and enforcement	68	32	16
2019	Communications or public affairs	36	64	42
2019	Science and technology	45	55	47
2019	Administration and operations	42	58	78
2019	Human resources	51	49	28
2019	Financial management	50	50	22
2019	Real property	69	31	16
2019	Project management	46	54	30
2019	Other services to the public	45	55	137
2019	None of the above	49	51	89
2018	Client contact centre	50	50	33
2018	Compliance, inspection and enforcement	62	38	21
2018	Communications or public affairs	43	57	38
2018	Science and technology	53	47	50
2018	Administration and operations	38	62	88
2018	Human resources	39	61	33
2018	Financial management	50	50	15
2018	Real property	57	43	23
2018	Project management	48	52	41
2018	Other services to the public	42	58	132
2018	None of the above	46	54	113

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	54	46	19
2020	Communications or public affairs	59	41	19
2020	Science and technology	38	62	45
2020	Administration and operations	46	54	61
2020	Financial management	47	53	11
2020	Project management	36	64	34
2020	Other services to the public	40	60	50
2020	None of the above	30	70	63
2019	Client contact centre	34	66	23
2019	Compliance, inspection and enforcement	52	48	16
2019	Communications or public affairs	29	71	42
2019	Science and technology	28	72	47
2019	Administration and operations	54	46	78
2019	Human resources	44	56	28
2019	Financial management	52	48	22
2019	Real property	37	63	16
2019	Project management	46	54	30
2019	Other services to the public	44	56	137
2019	None of the above	36	64	89
2018	Client contact centre	40	60	33
2018	Compliance, inspection and enforcement	36	64	21
2018	Communications or public affairs	33	67	38
2018	Science and technology	43	57	50
2018	Administration and operations	31	69	88
2018	Human resources	54	46	33
2018	Financial management	50	50	15
2018	Real property	23	77	23
2018	Project management	56	44	41
2018	Other services to the public	49	51	132
2018	None of the above	43	57	113

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	50	50	19
2020	Communications or public affairs	49	51	19
2020	Science and technology	47	53	45
2020	Administration and operations	35	65	61
2020	Project management	43	57	34
2020	Other services to the public	42	58	50
2020	None of the above	31	69	63
2019	Client contact centre	22	78	23
2019	Compliance, inspection and enforcement	58	42	16
2019	Communications or public affairs	31	69	42
2019	Science and technology	32	68	47
2019	Administration and operations	31	69	78
2019	Human resources	40	60	28
2019	Financial management	41	59	22
2019	Real property	42	58	16
2019	Project management	43	57	30
2019	Other services to the public	33	67	137
2019	None of the above	29	71	89
2018	Client contact centre	25	75	33
2018	Compliance, inspection and enforcement	40	60	21
2018	Communications or public affairs	32	68	38
2018	Science and technology	54	46	50
2018	Administration and operations	28	72	88
2018	Human resources	30	70	33
2018	Real property	35	65	23
2018	Project management	39	61	41
2018	Other services to the public	23	77	131
2018	None of the above	29	71	111

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	54	46	19
2020	Science and technology	58	42	45
2020	Administration and operations	63	37	61
2020	Real property	50	50	13
2020	Project management	53	47	34
2020	Other services to the public	52	48	50
2020	None of the above	47	53	63
2019	Client contact centre	62	38	23
2019	Compliance, inspection and enforcement	64	36	16
2019	Communications or public affairs	65	35	42
2019	Science and technology	52	48	47
2019	Administration and operations	69	31	78
2019	Human resources	69	31	28
2019	Financial management	78	22	22
2019	Real property	58	42	16
2019	Project management	60	40	30
2019	Other services to the public	62	38	137
2019	None of the above	59	41	89
2018	Client contact centre	65	35	34
2018	Compliance, inspection and enforcement	52	48	21
2018	Communications or public affairs	50	50	38
2018	Science and technology	57	43	50
2018	Administration and operations	48	52	88
2018	Human resources	38	62	33
2018	Financial management	44	56	15
2018	Real property	51	49	23
2018	Project management	71	29	41
2018	Other services to the public	61	39	134
2018	None of the above	58	42	114

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	35	65	19
2020	Communications or public affairs	49	51	19
2020	Science and technology	50	50	45
2020	Administration and operations	35	65	61
2020	Financial management	46	54	11
2020	Project management	33	67	34
2020	Other services to the public	33	67	50
2020	None of the above	24	76	63
2019	Client contact centre	38	62	23
2019	Compliance, inspection and enforcement	43	57	16
2019	Communications or public affairs	34	66	42
2019	Science and technology	23	77	47
2019	Administration and operations	30	70	78
2019	Human resources	32	68	28
2019	Financial management	46	54	22
2019	Real property	69	31	16
2019	Project management	41	59	30
2019	Other services to the public	43	57	137
2019	None of the above	40	60	89
2018	Client contact centre	32	68	33
2018	Compliance, inspection and enforcement	30	70	21
2018	Communications or public affairs	15	85	38
2018	Science and technology	30	70	50
2018	Administration and operations	25	75	88
2018	Human resources	31	69	33
2018	Real property	36	64	23
2018	Project management	54	46	41
2018	Other services to the public	38	62	133
2018	None of the above	35	65	112

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	19
2020	Financial management	100	11
2020	Real property	100	13
2020	Policy	100	11
2020	Project management	100	34
2020	None of the above	100	63
2019	Client contact centre	100	23
2019	Communications or public affairs	100	42
2019	Science and technology	100	47
2019	Administration and operations	100	78
2019	Human resources	100	28
2019	Financial management	100	22
2019	Real property	100	16
2019	Policy	100	10
2019	Project management	100	30
2019	Other services to the public	100	137
2018	Client contact centre	100	33
2018	Communications or public affairs	100	38
2018	Science and technology	100	50
2018	Administration and operations	100	88
2018	Human resources	100	33
2018	Financial management	100	15
2018	Project management	100	41
2018	None of the above	100	111

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	15	85	45
2020	Financial management	0	100	11
2020	Policy	0	100	11
2020	Other services to the public	11	89	50
2019	Client contact centre	19	81	23
2019	Communications or public affairs	26	74	42
2019	Science and technology	25	75	47
2019	Administration and operations	9	91	78
2019	Project management	24	76	30
2019	Other services to the public	16	84	137
2019	None of the above	8	92	89
2018	Compliance, inspection and enforcement	30	70	21
2018	Communications or public affairs	23	77	38
2018	Science and technology	10	90	50
2018	Administration and operations	10	90	88
2018	Financial management	0	100	15
2018	Real property	0	100	23
2018	Other services to the public	16	84	132
2018	None of the above	11	89	111

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	14	86	45
2020	Administration and operations	9	91	61
2020	Policy	0	100	11
2020	Project management	23	77	34
2020	Other services to the public	15	85	50
2019	Compliance, inspection and enforcement	48	52	16
2019	Communications or public affairs	21	79	42
2019	Administration and operations	17	83	78
2019	Other services to the public	17	83	137
2019	None of the above	10	90	89
2018	Compliance, inspection and enforcement	27	73	21
2018	Administration and operations	6	94	88
2018	Financial management	0	100	15
2018	Real property	35	65	23
2018	Project management	10	90	41
2018	Other services to the public	14	86	131
2018	None of the above	9	91	111

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	73	27	19
2020	Communications or public affairs	39	61	19
2020	Science and technology	46	54	45
2020	Administration and operations	38	62	61
2020	Project management	48	52	34
2020	Other services to the public	38	62	50
2020	None of the above	44	56	63
2019	Client contact centre	45	55	23
2019	Compliance, inspection and enforcement	58	42	16
2019	Communications or public affairs	42	58	42
2019	Science and technology	39	61	47
2019	Administration and operations	33	67	78
2019	Human resources	26	74	28
2019	Financial management	51	49	22
2019	Real property	53	47	16
2019	Project management	60	40	30
2019	Other services to the public	47	53	137
2019	None of the above	48	52	89
2018	Client contact centre	54	46	33
2018	Compliance, inspection and enforcement	35	65	21
2018	Communications or public affairs	46	54	38
2018	Science and technology	24	76	50
2018	Administration and operations	38	62	88
2018	Human resources	40	60	33
2018	Financial management	39	61	15
2018	Real property	46	54	23
2018	Project management	44	56	41
2018	Other services to the public	49	51	131
2018	None of the above	41	59	112

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	33	67	19
2020	Science and technology	13	87	45
2020	Administration and operations	32	68	61
2020	Project management	32	68	34
2020	Other services to the public	35	65	50
2020	None of the above	20	80	63
2019	Client contact centre	24	76	23
2019	Compliance, inspection and enforcement	56	44	16
2019	Communications or public affairs	24	76	42
2019	Science and technology	11	89	47
2019	Administration and operations	37	63	78
2019	Human resources	32	68	28
2019	Policy	50	50	10
2019	Project management	25	75	30
2019	Other services to the public	36	64	137
2019	None of the above	29	71	89
2018	Client contact centre	19	81	34
2018	Compliance, inspection and enforcement	41	59	21
2018	Communications or public affairs	27	73	38
2018	Science and technology	16	84	50
2018	Administration and operations	36	64	88
2018	Human resources	18	82	33
2018	Real property	39	61	23
2018	Project management	32	68	41
2018	Other services to the public	39	61	135
2018	None of the above	27	73	112

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	16	84	45
2020	Other services to the public	14	86	50
2020	None of the above	13	87	63
2019	Communications or public affairs	12	88	42
2019	Administration and operations	15	85	78
2019	Human resources	0	100	28
2019	Financial management	25	75	22
2019	Policy	0	100	10
2019	Other services to the public	16	84	137
2019	None of the above	15	85	89
2018	Client contact centre	17	83	34
2018	Science and technology	10	90	50
2018	Administration and operations	13	87	88
2018	Other services to the public	9	91	130
2018	None of the above	11	89	112

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	61	39	19
2020	Communications or public affairs	64	36	19
2020	Science and technology	58	42	45
2020	Administration and operations	56	44	61
2020	Financial management	46	54	11
2020	Real property	50	50	13
2020	Policy	45	55	11
2020	Project management	53	47	34
2020	Other services to the public	58	42	50
2020	None of the above	52	48	63
2019	Client contact centre	63	37	23
2019	Compliance, inspection and enforcement	46	54	16
2019	Communications or public affairs	53	47	42
2019	Science and technology	61	39	47
2019	Administration and operations	56	44	78
2019	Human resources	55	45	28
2019	Financial management	50	50	22
2019	Real property	56	44	15
2019	Policy	50	50	10
2019	Project management	58	42	30
2019	Other services to the public	63	37	137
2019	None of the above	44	56	89
2018	Client contact centre	74	26	34
2018	Compliance, inspection and enforcement	44	56	21
2018	Communications or public affairs	56	44	38
2018	Science and technology	65	35	50
2018	Administration and operations	54	46	88
2018	Human resources	57	43	33
2018	Real property	49	51	23
2018	Project management	59	41	41
2018	Other services to the public	60	40	132
2018	None of the above	57	43	114

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	25	75	19
2020	Science and technology	28	72	45
2020	Administration and operations	45	55	61
2020	Policy	45	55	11
2020	Project management	42	58	34
2020	Other services to the public	28	72	50
2020	None of the above	27	73	63
2019	Communications or public affairs	37	63	42
2019	Science and technology	28	72	47
2019	Administration and operations	36	64	78
2019	Human resources	27	73	28
2019	Financial management	35	65	22
2019	Project management	30	70	30
2019	Other services to the public	28	72	137
2019	None of the above	29	71	89
2018	Client contact centre	43	57	33
2018	Compliance, inspection and enforcement	34	66	21
2018	Communications or public affairs	29	71	38
2018	Science and technology	30	70	50
2018	Administration and operations	31	69	88
2018	Human resources	26	74	33
2018	Real property	25	75	23
2018	Project management	31	69	41
2018	Other services to the public	27	73	131
2018	None of the above	23	77	113

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	26	74	19
2020	Science and technology	19	81	45
2020	Administration and operations	24	76	61
2020	Project management	27	73	34
2020	Other services to the public	30	70	50
2020	None of the above	6	94	63
2019	Communications or public affairs	11	89	42
2019	Science and technology	17	83	47
2019	Administration and operations	16	84	78
2019	Project management	18	82	30
2019	Other services to the public	16	84	137
2019	None of the above	15	85	89
2018	Communications or public affairs	14	86	38
2018	Science and technology	16	84	50
2018	Administration and operations	22	78	88
2018	Human resources	15	85	33
2018	Real property	27	73	23
2018	Project management	20	80	41
2018	Other services to the public	9	91	130
2018	None of the above	10	90	112

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	21	79	45
2020	Administration and operations	14	86	61
2020	Project management	23	77	34
2020	Other services to the public	24	76	50
2020	None of the above	16	84	63
2019	Communications or public affairs	14	86	42
2019	Administration and operations	13	87	78
2019	Other services to the public	20	80	137
2019	None of the above	18	82	89
2018	Client contact centre	20	80	33
2018	Communications or public affairs	15	85	38
2018	Administration and operations	23	77	88
2018	Human resources	0	100	33
2018	Project management	22	78	41
2018	Other services to the public	14	86	132
2018	None of the above	13	87	113

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	19
2020	Administration and operations	11	89	61
2020	Real property	0	100	13
2020	Project management	14	86	34
2020	Other services to the public	15	85	50
2020	None of the above	8	92	63
2019	Science and technology	16	84	47
2019	Administration and operations	25	75	78
2019	Human resources	17	83	28
2019	Financial management	0	100	22
2019	Project management	15	85	30
2019	Other services to the public	10	90	137
2018	Client contact centre	12	88	33
2018	Communications or public affairs	17	83	38
2018	Science and technology	14	86	50
2018	Administration and operations	14	86	88
2018	Project management	15	85	41
2018	Other services to the public	6	94	130
2018	None of the above	8	92	113

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	19
2020	Policy	0	100	11
2020	Other services to the public	14	86	50
2020	None of the above	0	100	63
2019	Compliance, inspection and enforcement	0	100	16
2019	Science and technology	0	100	47
2019	Policy	0	100	10
2019	Other services to the public	8	92	137
2019	None of the above	6	94	89
2018	Administration and operations	6	94	88
2018	Human resources	0	100	33
2018	Other services to the public	9	91	131

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	11	89	45
2020	Administration and operations	15	85	61
2020	Project management	16	84	34
2020	Other services to the public	9	91	50
2020	None of the above	11	89	63
2019	Communications or public affairs	25	75	42
2019	Science and technology	22	78	47
2019	Administration and operations	29	71	78
2019	Other services to the public	21	79	137
2019	None of the above	14	86	89
2018	Client contact centre	20	80	34
2018	Compliance, inspection and enforcement	36	64	21
2018	Communications or public affairs	24	76	38
2018	Administration and operations	15	85	88
2018	Real property	21	79	23
2018	Project management	14	86	41
2018	Other services to the public	17	83	130
2018	None of the above	15	85	112

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	19	81	45
2020	Administration and operations	12	88	61
2020	None of the above	11	89	63
2019	Science and technology	15	85	47
2019	Administration and operations	6	94	78
2019	Other services to the public	11	89	137
2019	None of the above	10	90	89
2018	Science and technology	16	84	50
2018	Administration and operations	15	85	88
2018	Other services to the public	12	88	131
2018	None of the above	10	90	113

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	30	70	19
2020	Science and technology	29	71	45
2020	Administration and operations	25	75	61
2020	Project management	26	74	34
2020	Other services to the public	20	80	50
2020	None of the above	27	73	63
2019	Compliance, inspection and enforcement	42	58	16
2019	Communications or public affairs	19	81	42
2019	Science and technology	17	83	47
2019	Administration and operations	18	82	78
2019	Human resources	32	68	28
2019	Project management	33	67	30
2019	Other services to the public	19	81	137
2019	None of the above	30	70	89
2018	Compliance, inspection and enforcement	25	75	21
2018	Communications or public affairs	18	82	38
2018	Science and technology	20	80	50
2018	Administration and operations	23	77	88
2018	Human resources	28	72	33
2018	Financial management	56	44	15
2018	Real property	36	64	23
2018	Project management	22	78	41
2018	Other services to the public	30	70	133
2018	None of the above	24	76	113

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	11
2020	Other services to the public	14	86	45
2020	None of the above	9	91	63
2019	Policy	0	100	10
2019	Other services to the public	15	85	124
2019	None of the above	8	92	84
2018	Client contact centre	19	81	32
2018	Communications or public affairs	23	77	36
2018	Science and technology	12	88	48
2018	Administration and operations	15	85	83
2018	Financial management	0	100	13
2018	Other services to the public	18	82	119
2018	None of the above	14	86	107

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	11
2020	Other services to the public	25	75	45
2020	None of the above	24	76	63
2019	Science and technology	20	80	47
2019	Policy	0	100	10
2019	Other services to the public	28	72	124
2019	None of the above	20	80	84
2018	Compliance, inspection and enforcement	47	53	19
2018	Communications or public affairs	44	56	36
2018	Science and technology	29	71	48
2018	Administration and operations	26	74	83
2018	Human resources	16	84	32
2018	Project management	19	81	38
2018	Other services to the public	30	70	120
2018	None of the above	24	76	107

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	11
2019	Science and technology	11	89	47
2019	Policy	0	100	10
2019	Other services to the public	12	88	124
2019	None of the above	7	93	84
2018	Client contact centre	18	82	32
2018	Communications or public affairs	17	83	36
2018	Science and technology	11	89	48
2018	Administration and operations	17	83	83
2018	Other services to the public	15	85	119
2018	None of the above	13	87	107

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	11
2019	Science and technology	12	88	47
2019	Policy	0	100	10
2019	Other services to the public	6	94	124
2019	None of the above	5	95	84
2018	Compliance, inspection and enforcement	0	100	19
2018	Administration and operations	8	92	83
2018	Other services to the public	10	90	119
2018	None of the above	10	90	107

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	11
2020	Other services to the public	16	84	45
2019	Science and technology	12	88	47
2019	Policy	0	100	10
2019	Other services to the public	11	89	124
2019	None of the above	6	94	84
2018	Science and technology	10	90	48
2018	Administration and operations	17	83	83
2018	Real property	0	100	21
2018	Project management	17	83	38
2018	Other services to the public	11	89	119
2018	None of the above	10	90	107

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	18	82	63
2019	Policy	0	100	10
2019	Other services to the public	10	90	124
2018	Communications or public affairs	14	86	36
2018	Administration and operations	19	81	83
2018	Other services to the public	11	89	119
2018	None of the above	4	96	107

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	16
2019	Other services to the public	6	94	124
2018	Financial management	0	100	13
2018	Other services to the public	4	96	119

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	25	75	19
2020	Policy	0	100	11
2020	None of the above	13	87	63
2019	Science and technology	11	89	47
2019	Other services to the public	19	81	124
2019	None of the above	15	85	84
2018	Communications or public affairs	15	85	36
2018	Administration and operations	8	92	83
2018	Project management	16	84	38
2018	Other services to the public	17	83	119
2018	None of the above	15	85	107

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	13	87	47
2019	Other services to the public	14	86	124
2019	None of the above	12	88	84
2018	Administration and operations	13	87	83
2018	Human resources	15	85	32
2018	Financial management	0	100	13
2018	Other services to the public	11	89	119
2018	None of the above	10	90	108

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	44	56	19
2020	Other services to the public	25	75	45
2020	None of the above	32	68	63
2019	Compliance, inspection and enforcement	62	38	16
2019	Science and technology	35	65	47
2019	Other services to the public	29	71	124
2019	None of the above	40	60	84
2018	Client contact centre	32	68	32
2018	Compliance, inspection and enforcement	47	53	19
2018	Communications or public affairs	22	78	36
2018	Science and technology	29	71	48
2018	Administration and operations	32	68	83
2018	Human resources	22	78	32
2018	Real property	39	61	21
2018	Project management	39	61	38
2018	Other services to the public	28	72	119
2018	None of the above	24	76	107

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	13	87	45
2019	Other services to the public	8	92	124
2019	None of the above	10	90	84
2018	Client contact centre	16	84	32
2018	Project management	13	87	38
2018	Other services to the public	9	91	120
2018	None of the above	14	86	107

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	64	36	19
2020	Other services to the public	33	67	45
2020	None of the above	50	50	63
2019	Compliance, inspection and enforcement	62	38	16
2019	Science and technology	35	65	47
2019	Other services to the public	46	54	124
2019	None of the above	48	52	84
2018	Client contact centre	50	50	32
2018	Compliance, inspection and enforcement	25	75	19
2018	Communications or public affairs	25	75	36
2018	Science and technology	41	59	48
2018	Administration and operations	31	69	83
2018	Human resources	36	64	32
2018	Financial management	50	50	13
2018	Real property	47	53	21
2018	Project management	46	54	38
2018	Other services to the public	42	58	120
2018	None of the above	52	48	110

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Policy	100	11
2020	None of the above	100	63
2019	Compliance, inspection and enforcement	100	16
2019	Science and technology	100	47
2019	Policy	100	10
2018	Client contact centre	100	32
2018	Compliance, inspection and enforcement	100	19
2018	Communications or public affairs	100	36
2018	Science and technology	100	48
2018	Administration and operations	100	83
2018	Human resources	100	32
2018	Financial management	100	13
2018	Real property	100	21

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	76	24	19
2020	Other services to the public	51	49	45
2020	None of the above	47	53	63
2019	Compliance, inspection and enforcement	72	28	16
2019	Science and technology	55	45	47
2019	Other services to the public	50	50	124
2019	None of the above	64	36	84
2018	Client contact centre	43	57	32
2018	Compliance, inspection and enforcement	52	48	19
2018	Communications or public affairs	38	62	36
2018	Science and technology	56	44	48
2018	Administration and operations	48	52	83
2018	Human resources	47	53	32
2018	Real property	73	27	21
2018	Project management	51	49	38
2018	Other services to the public	60	40	122
2018	None of the above	51	49	109

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	8	92	63
2019	Science and technology	0	100	47
2019	Other services to the public	9	91	124
2018	Compliance, inspection and enforcement	0	100	19
2018	Financial management	0	100	13
2018	Other services to the public	5	95	120

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	18	82	45
2020	None of the above	10	90	63
2019	Compliance, inspection and enforcement	28	72	16
2019	Science and technology	21	79	47
2019	Other services to the public	15	85	124
2019	None of the above	12	88	84
2018	Communications or public affairs	14	86	36
2018	Science and technology	18	82	48
2018	Administration and operations	15	85	83
2018	Human resources	15	85	32
2018	Project management	15	85	38
2018	Other services to the public	9	91	119
2018	None of the above	9	91	108

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	25	29	9	0	18	10	48	12	49
2020	Federal regulators	15	15	14	0	7	41	7	59	14	14
2020	Compliance, inspection and enforcement	14	27	15	9	12	20	4	54	27	89
2020	Communications or public affairs	15	16	20	7	5	29	7	49	19	254
2020	Security	30	0	0	9	12	49	0	60	40	10
2020	Science and technology	13	20	18	13	4	27	6	48	25	404
2020	Administration and operations	23	23	16	8	6	20	3	60	18	527
2020	Human resources	26	28	11	7	3	18	7	72	14	214
2020	Financial management	13	16	17	9	5	28	13	49	23	178
2020	Procurement	21	10	11	9	4	39	6	56	23	52
2020	Real property	17	30	15	8	6	20	3	61	19	115
2020	Materiel management	25	22	14	16	13	7	3	52	33	22
2020	Information management	12	12	15	15	0	29	17	44	28	32
2020	Information technology	14	15	21	4	4	33	11	51	13	59
2020	Data sciences	17	17	18	0	0	36	11	66	0	26
2020	Policy	16	12	14	10	4	39	4	49	26	113
2020	Project management	16	18	17	13	6	25	5	48	27	270
2020	Other services to the public	18	25	20	9	11	13	3	52	24	340
2020	None of the above	17	20	21	13	8	17	5	48	26	449
2019	Client contact centre	18	15	13	6	6	29	13	58	20	172
2019	Federal regulators	18	0	45	0	5	26	6	26	7	14
2019	Compliance, inspection and enforcement	13	19	24	15	13	14	2	38	34	91
2019	Communications or public affairs	22	17	14	10	5	25	8	58	21	360
2019	Security	5	23	23	11	12	26	0	38	30	13
2019	Science and technology	15	17	18	10	7	23	9	47	26	407
2019	Administration and operations	21	21	19	12	8	14	5	52	25	580
2019	Human resources	25	23	17	8	7	16	4	60	19	253
2019	Financial management	15	16	16	9	7	30	7	49	27	164
2019	Procurement	20	12	22	2	10	25	9	49	18	46
2019	Real property	18	24	17	9	6	18	8	57	21	129
2019	Materiel management	16	26	11	13	22	7	5	47	40	31
2019	Information management	25	7	6	15	8	32	9	53	38	35
2019	Information technology	12	8	24	7	9	30	11	32	27	48
2019	Data sciences	9	5	18	7	12	38	11	27	37	43
2019	Policy	5	14	22	13	9	30	6	31	34	79
2019	Project management	14	20	19	8	7	26	6	50	21	286
2019	Other services to the public	24	21	15	9	8	15	8	58	22	847
2019	None of the above	20	20	19	10	9	17	5	51	24	645
2018	Client contact centre	16	19	16	13	5	23	8	50	26	206
2018	Compliance, inspection and enforcement	11	20	25	15	9	19	2	39	30	92
2018	Communications or public affairs	20	18	18	9	7	23	6	54	21	348
2018	Security	18	18	31	0	18	14	0	43	21	17
2018	Science and technology	15	20	19	9	7	25	5	49	23	395
2018	Administration and operations	16	25	23	11	6	16	4	51	21	584
2018	Human resources	20	23	20	11	3	19	4	57	18	235
2018	Financial management	13	19	22	5	6	24	12	49	16	161
2018	Procurement	18	21	22	3	8	22	7	54	15	42
2018	Real property	12	16	22	11	18	15	7	36	36	116
2018	Materiel management	23	14	25	19	4	10	5	44	26	38
2018	Information management	33	12	17	11	5	13	9	58	21	34
2018	Information technology	23	18	22	4	4	23	6	58	11	49
2018	Data sciences	10	19	15	8	3	23	22	52	21	33
2018	Policy	9	27	14	7	3	33	7	60	16	85
2018	Project management	18	17	22	6	7	25	5	50	19	314
2018	Other services to the public	21	20	21	9	9	13	6	51	23	785
2018	None of the above	17	20	21	11	12	14	5	45	29	606
2017	Client contact centre	17	19	14	9	5	24	11	56	22	211
2017	Federal regulators	7	25	20	0	0	39	10	61	0	12
2017	Compliance, inspection and enforcement	8	27	27	7	10	14	7	44	22	58
2017	Communications or public affairs	18	19	19	7	4	24	9	55	17	275
2017	Security	24	13	24	0	11	28	0	52	15	13
2017	Science and technology	16	21	17	9	6	26	5	53	21	332
2017	Administration and operations	19	23	15	8	9	21	5	57	24	497
2017	Human resources	22	25	16	6	3	19	10	65	13	209
2017	Financial management	14	20	16	6	8	27	9	53	22	168
2017	Procurement	18	11	37	4	0	25	5	41	6	41
2017	Real property	9	26	22	7	14	15	7	45	27	125
2017	Materiel management	16	20	26	9	9	13	7	45	22	26
2017	Information management	18	9	10	20	2	18	23	46	38	31
2017	Information technology	12	12	17	1	3	36	18	53	10	61
2017	Data sciences	22	24	7	3	5	22	17	75	13	27
2017	Policy	10	12	20	7	8	37	7	39	26	68
2017	Project management	14	18	18	11	8	22	10	46	27	309
2017	Other services to the public	19	19	16	10	7	19	9	53	25	701
2017	None of the above	20	17	19	9	8	19	8	51	23	767
2014	Client contact centre	12	15	14	9	6	30	15	48	27	196
2014	Federal regulators	8	27	32	8	8	0	16	42	19	11
2014	Compliance, inspection and enforcement	6	18	17	9	6	30	13	43	26	73
2014	Communications or public affairs	21	12	17	5	3	30	12	56	14	232
2014	Security	19	18	7	6	0	50	0	74	12	13
2014	Science and technology	15	26	21	7	4	20	7	57	15	289
2014	Administration and operations	22	21	16	10	9	17	6	56	24	441
2014	Human resources	17	24	13	7	7	14	18	60	20	182
2014	Financial management	21	15	18	8	5	26	7	53	20	140
2014	Procurement	27	14	17	10	9	19	4	53	25	24
2014	Real property	12	21	21	9	7	26	3	48	23	117
2014	Materiel management	26	20	19	15	0	18	2	58	19	41
2014	Information management	7	13	28	0	8	36	8	35	14	34
2014	Information technology	20	18	16	2	2	42	0	66	7	50
2014	Other services to the public	21	22	20	9	6	15	6	55	20	730
2014	None of the above	17	21	21	8	7	20	5	52	20	660

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	55	17	4	0	4	0	78	4	49
2020	Federal regulators	15	57	7	14	0	7	0	77	15	14
2020	Compliance, inspection and enforcement	24	38	18	8	9	3	0	64	17	89
2020	Communications or public affairs	31	31	17	8	3	9	0	69	12	254
2020	Security	39	28	12	12	0	9	0	75	13	10
2020	Science and technology	30	36	18	9	3	5	0	69	12	404
2020	Administration and operations	36	34	14	6	3	5	1	75	10	526
2020	Human resources	35	36	10	5	4	9	0	78	10	214
2020	Financial management	33	28	18	5	4	12	1	69	10	178
2020	Procurement	38	22	19	7	4	11	0	67	12	52
2020	Real property	29	33	21	3	9	4	1	66	12	114
2020	Materiel management	32	28	7	23	7	4	0	62	31	22
2020	Information management	29	23	21	9	3	12	3	61	14	32
2020	Information technology	34	36	14	4	2	10	0	79	6	58
2020	Data sciences	23	40	18	8	0	11	0	71	8	26
2020	Policy	33	32	12	9	3	11	0	74	13	113
2020	Project management	29	35	17	8	5	6	0	68	14	270
2020	Other services to the public	30	30	19	11	7	2	1	62	18	339
2020	None of the above	29	28	21	11	4	6	1	61	17	446
2019	Client contact centre	32	27	14	6	4	17	1	72	11	172
2019	Federal regulators	39	11	45	0	5	0	0	50	5	14
2019	Compliance, inspection and enforcement	26	28	21	14	6	4	1	57	22	91
2019	Communications or public affairs	36	29	16	6	4	9	1	71	11	358
2019	Security	33	19	30	12	0	7	0	56	12	13
2019	Science and technology	32	33	17	9	4	4	1	68	14	407
2019	Administration and operations	34	30	16	10	5	4	1	67	16	580
2019	Human resources	38	30	15	6	3	7	1	74	9	251
2019	Financial management	24	32	16	8	4	14	1	67	15	164
2019	Procurement	34	28	19	2	8	7	2	68	11	46
2019	Real property	30	40	14	8	4	3	1	73	12	129
2019	Materiel management	30	20	13	11	22	3	0	52	34	31
2019	Information management	37	21	13	15	5	6	2	64	22	35
2019	Information technology	28	28	17	9	7	8	2	63	18	48
2019	Data sciences	22	34	21	5	9	9	0	62	16	43
2019	Policy	16	38	16	10	10	10	0	60	23	79
2019	Project management	29	40	16	6	3	5	1	73	10	286
2019	Other services to the public	41	27	15	7	6	4	1	71	14	845
2019	None of the above	33	28	17	8	7	7	0	66	15	647
2018	Client contact centre	27	26	20	11	5	11	1	60	18	205
2018	Compliance, inspection and enforcement	19	33	20	10	6	10	1	59	18	92
2018	Communications or public affairs	32	36	17	5	5	4	1	71	11	349
2018	Security	28	14	30	6	18	4	0	44	25	17
2018	Science and technology	28	34	19	9	3	7	1	67	13	396
2018	Administration and operations	32	33	19	6	4	5	1	69	11	584
2018	Human resources	30	34	18	10	3	6	0	68	13	235
2018	Financial management	25	29	24	6	4	11	1	62	11	161
2018	Procurement	32	37	16	5	6	4	0	72	11	41
2018	Real property	19	35	20	4	16	4	0	57	21	116
2018	Materiel management	31	18	25	16	4	6	0	53	21	38
2018	Information management	44	25	10	6	5	9	0	76	12	34
2018	Information technology	34	31	18	6	4	7	0	69	11	49
2018	Data sciences	40	34	9	9	0	2	6	81	10	33
2018	Policy	20	37	20	7	4	12	0	65	13	84
2018	Project management	29	33	17	5	6	9	1	69	12	314
2018	Other services to the public	33	30	18	7	6	6	1	67	14	782
2018	None of the above	26	29	20	8	10	6	1	60	19	604
2017	Client contact centre	25	35	14	10	4	10	1	68	16	210
2017	Federal regulators	31	35	24	0	0	0	10	73	0	12
2017	Compliance, inspection and enforcement	27	30	23	12	3	3	2	60	16	58
2017	Communications or public affairs	31	31	16	7	4	10	0	70	12	274
2017	Security	13	56	20	0	11	0	0	69	11	13
2017	Science and technology	28	33	16	9	4	10	1	68	14	333
2017	Administration and operations	29	32	14	9	6	9	1	68	16	495
2017	Human resources	31	31	17	6	5	8	2	69	12	209
2017	Financial management	26	33	16	6	6	12	2	68	14	168
2017	Procurement	38	16	35	2	0	9	0	60	2	41
2017	Real property	23	36	15	11	9	6	0	62	21	125
2017	Materiel management	31	19	16	19	9	7	0	54	30	26
2017	Information management	43	14	17	7	2	9	7	68	12	31
2017	Information technology	23	34	20	4	1	14	3	68	7	61
2017	Data sciences	38	25	12	3	5	18	0	76	9	27
2017	Policy	29	34	9	10	3	15	0	74	15	68
2017	Project management	23	31	20	9	6	9	2	61	17	308
2017	Other services to the public	34	28	15	9	5	7	2	68	15	703
2017	None of the above	30	29	18	8	6	9	1	65	15	767
2014	Client contact centre	19	33	18	6	4	13	7	65	13	197
2014	Federal regulators	24	35	8	25	8	0	0	59	33	11
2014	Compliance, inspection and enforcement	12	39	24	11	3	10	0	58	16	73
2014	Communications or public affairs	37	20	16	7	2	16	1	69	11	232
2014	Security	26	49	19	0	0	6	0	80	0	13
2014	Science and technology	27	37	16	8	2	10	0	71	11	288
2014	Administration and operations	31	32	15	8	6	6	2	69	15	444
2014	Human resources	33	31	10	6	5	14	0	75	13	182
2014	Financial management	27	33	15	7	3	12	3	71	12	140
2014	Procurement	34	22	13	7	9	16	0	66	19	24
2014	Real property	23	41	18	8	6	5	0	67	15	117
2014	Materiel management	28	24	16	14	0	18	0	63	17	41
2014	Information management	26	23	28	5	0	16	2	60	7	34
2014	Information technology	32	28	20	0	2	18	0	73	2	50
2014	Other services to the public	30	31	21	7	4	6	1	66	12	730
2014	None of the above	28	29	18	8	5	11	1	64	15	662

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	17	83	49
2020	Federal regulators	0	100	14
2020	Compliance, inspection and enforcement	11	89	89
2020	Communications or public affairs	8	92	254
2020	Security	0	100	10
2020	Science and technology	5	95	402
2020	Administration and operations	6	94	528
2020	Financial management	3	97	178
2020	Real property	8	92	115
2020	Materiel management	0	100	22
2020	Information management	0	100	32
2020	Policy	8	92	113
2020	Project management	7	93	270
2020	Other services to the public	10	90	340
2020	None of the above	5	95	448
2019	Client contact centre	7	93	172
2019	Compliance, inspection and enforcement	10	90	91
2019	Communications or public affairs	5	95	359
2019	Science and technology	7	93	409
2019	Administration and operations	6	94	580
2019	Human resources	3	97	253
2019	Financial management	6	94	164
2019	Real property	7	93	129
2019	Policy	9	91	79
2019	Project management	6	94	285
2019	Other services to the public	8	92	846
2019	None of the above	6	94	649
2018	Client contact centre	9	91	205
2018	Compliance, inspection and enforcement	10	90	90
2018	Communications or public affairs	7	93	348
2018	Science and technology	9	91	399
2018	Administration and operations	5	95	584
2018	Human resources	3	97	233
2018	Financial management	4	96	159
2018	Real property	10	90	116
2018	Information management	0	100	34
2018	Information technology	0	100	49
2018	Policy	7	93	85
2018	Project management	6	94	311
2018	Other services to the public	9	91	778
2018	None of the above	9	91	606

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	59	41	19
2020	Science and technology	56	44	20
2020	Administration and operations	46	54	31
2020	Project management	47	53	19
2020	Other services to the public	22	78	31
2020	None of the above	38	62	25
2019	Communications or public affairs	43	57	17
2019	Science and technology	46	54	28
2019	Administration and operations	34	66	33
2019	Other services to the public	49	51	67
2019	None of the above	52	48	34
2018	Client contact centre	48	52	13
2018	Communications or public affairs	55	45	25
2018	Science and technology	43	57	37
2018	Administration and operations	37	63	30
2018	Project management	30	70	18
2018	Other services to the public	47	53	60
2018	None of the above	37	63	49

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	71	29	20
2020	Administration and operations	78	22	31
2020	Other services to the public	78	22	31
2020	None of the above	82	18	25
2019	Client contact centre	59	41	12
2019	Communications or public affairs	63	37	17
2019	Science and technology	63	37	28
2019	Administration and operations	59	41	33
2019	Other services to the public	61	39	67
2019	None of the above	78	22	34
2018	Communications or public affairs	58	42	25
2018	Science and technology	69	31	37
2018	Administration and operations	60	40	30
2018	Real property	62	38	11
2018	Other services to the public	76	24	61
2018	None of the above	79	21	50

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Science and technology	0	100	20
2020	Other services to the public	0	100	31
2019	Communications or public affairs	0	100	17
2019	Science and technology	0	100	28
2019	None of the above	0	100	34
2018	Client contact centre	0	100	13
2018	Real property	0	100	11
2018	Project management	0	100	18
2018	None of the above	7	93	49

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	19
2020	Science and technology	100	20
2020	Administration and operations	100	31
2020	Project management	100	19
2020	Other services to the public	100	31
2020	None of the above	100	25
2019	Client contact centre	100	12
2019	Communications or public affairs	100	17
2019	Science and technology	100	28
2019	Administration and operations	100	33
2019	Other services to the public	100	67
2018	Communications or public affairs	100	25
2018	Science and technology	100	36
2018	Administration and operations	100	30
2018	Real property	100	11
2018	Project management	100	18
2018	Other services to the public	100	58
2018	None of the above	100	49

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Project management	0	100	19
2020	None of the above	21	79	25
2019	Client contact centre	0	100	12
2019	Administration and operations	15	85	33
2018	Other services to the public	9	91	59

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	19
2019	Client contact centre	36	64	12
2019	Communications or public affairs	32	68	17
2019	Administration and operations	25	75	33
2019	Other services to the public	35	65	67
2018	Communications or public affairs	25	75	25
2018	Administration and operations	38	62	30
2018	Other services to the public	32	68	60
2018	None of the above	16	84	49

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	19
2019	Other services to the public	10	90	67
2018	Communications or public affairs	0	100	25
2018	Project management	0	100	18
2018	Other services to the public	10	90	59
2018	None of the above	9	91	49

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	48	52	10
2020	Administration and operations	35	65	31
2020	Other services to the public	19	81	31
2020	None of the above	15	85	25
2019	Science and technology	26	74	28
2019	Administration and operations	15	85	33
2019	Other services to the public	25	75	66
2018	Communications or public affairs	21	79	25
2018	Science and technology	23	77	37
2018	Administration and operations	13	87	30
2018	Other services to the public	18	82	59
2018	None of the above	22	78	49

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	18	82	31
2020	Other services to the public	25	75	31
2019	Other services to the public	24	76	66
2019	None of the above	0	100	34
2018	Other services to the public	26	74	60
2018	None of the above	16	84	49

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	15	85	31
2020	Other services to the public	16	84	31
2019	Other services to the public	17	83	66
2018	Real property	0	100	11
2018	Other services to the public	9	91	59

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Communications or public affairs	0	100	19
2020	Science and technology	0	100	20
2020	None of the above	0	100	25
2019	Client contact centre	0	100	12
2019	Communications or public affairs	0	100	16
2019	Science and technology	0	100	28
2019	Administration and operations	0	100	33
2019	None of the above	0	100	34
2018	Real property	0	100	11
2018	Other services to the public	8	92	59

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	39	61	19
2020	Science and technology	55	45	20
2020	Administration and operations	38	62	31
2020	Other services to the public	31	69	31
2020	None of the above	35	65	25
2019	Communications or public affairs	36	64	16
2019	Science and technology	29	71	28
2019	Administration and operations	28	72	33
2019	Project management	36	64	14
2019	Other services to the public	31	69	66
2019	None of the above	31	69	34
2018	Communications or public affairs	37	63	25
2018	Science and technology	18	82	36
2018	Administration and operations	19	81	30
2018	Project management	42	58	18
2018	Other services to the public	33	67	59
2018	None of the above	30	70	49

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	25	75	19
2020	Science and technology	60	40	20
2020	Administration and operations	29	71	31
2020	Project management	50	50	19
2020	Other services to the public	27	73	31
2020	None of the above	24	76	25
2019	Communications or public affairs	53	47	16
2019	Science and technology	61	39	28
2019	Administration and operations	31	69	33
2019	Project management	42	58	14
2019	Other services to the public	41	59	66
2019	None of the above	22	78	34
2018	Communications or public affairs	44	56	25
2018	Science and technology	58	42	36
2018	Administration and operations	41	59	30
2018	Other services to the public	46	54	60
2018	None of the above	41	59	49

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Communications or public affairs	0	100	19
2020	Project management	0	100	19
2020	Other services to the public	0	100	31
2020	None of the above	0	100	25
2019	Science and technology	0	100	28
2019	Other services to the public	7	93	66
2019	None of the above	0	100	34
2018	Client contact centre	0	100	13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Communications or public affairs	0	100	19
2020	Science and technology	0	100	20
2020	Administration and operations	0	100	31
2020	None of the above	0	100	25
2019	Science and technology	0	100	28
2019	Project management	0	100	14
2019	Other services to the public	7	93	66
2019	None of the above	0	100	34
2018	Client contact centre	0	100	13
2018	Science and technology	0	100	36
2018	Real property	0	100	11
2018	Other services to the public	0	100	58
2018	None of the above	0	100	49

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	19
2019	Client contact centre	0	100	12
2019	Administration and operations	12	88	33
2019	Other services to the public	12	88	66
2018	Client contact centre	0	100	13
2018	Communications or public affairs	0	100	25
2018	Science and technology	0	100	36
2018	Administration and operations	22	78	30
2018	Real property	0	100	11

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	25	75	19
2020	Science and technology	36	64	20
2020	Administration and operations	21	79	31
2020	Project management	35	65	19
2020	None of the above	27	73	25
2019	Science and technology	24	76	28
2019	Administration and operations	17	83	33
2019	Project management	0	100	14
2019	Other services to the public	17	83	66
2018	Science and technology	14	86	36
2018	Administration and operations	21	79	30
2018	Real property	0	100	11
2018	Project management	30	70	18

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2020	Communications or public affairs	100	19
2020	Science and technology	100	20
2020	Administration and operations	100	31
2020	Project management	100	19
2020	None of the above	100	25
2019	Client contact centre	100	12
2019	Communications or public affairs	100	16
2019	Science and technology	100	28
2019	Project management	100	14
2019	None of the above	100	34
2018	Client contact centre	100	13
2018	Communications or public affairs	100	25
2018	Science and technology	100	36
2018	Administration and operations	100	30
2018	Real property	100	11
2018	Project management	100	18
2018	Other services to the public	100	58
2018	None of the above	100	49

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Project management	0	100	19
2019	Client contact centre	0	100	12
2019	None of the above	18	82	34
2018	Science and technology	0	100	36
2018	Administration and operations	22	78	30
2018	Other services to the public	11	89	59

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2020	Communications or public affairs	100	19
2020	Science and technology	100	20
2020	Administration and operations	100	31
2020	Project management	100	19
2020	Other services to the public	100	31
2019	Client contact centre	100	12
2019	Communications or public affairs	100	16
2019	Science and technology	100	28
2019	Administration and operations	100	33
2019	Project management	100	14
2019	Other services to the public	100	66
2019	None of the above	100	34
2018	Communications or public affairs	100	25
2018	Science and technology	100	36
2018	Administration and operations	100	30
2018	Real property	100	11
2018	Project management	100	18
2018	Other services to the public	100	58
2018	None of the above	100	49

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	19	81	31
2019	Client contact centre	42	58	12
2019	Administration and operations	13	87	33
2019	Other services to the public	17	83	66
2019	None of the above	19	81	34
2018	Client contact centre	46	54	13
2018	Communications or public affairs	0	100	25
2018	Real property	50	50	11
2018	Other services to the public	14	86	60
2018	None of the above	20	80	50

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	39	61	19
2020	Science and technology	39	61	20
2020	Administration and operations	33	67	31
2020	Project management	41	59	19
2020	Other services to the public	28	72	31
2020	None of the above	35	65	25
2019	Client contact centre	52	48	12
2019	Communications or public affairs	29	71	16
2019	Administration and operations	30	70	33
2019	Other services to the public	43	57	66
2019	None of the above	26	74	35
2018	Communications or public affairs	22	78	25
2018	Science and technology	27	73	36
2018	Administration and operations	47	53	30
2018	Project management	35	65	18
2018	Other services to the public	30	70	60
2018	None of the above	26	74	50

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	21	79	31
2020	Other services to the public	33	67	31
2020	None of the above	22	78	25
2019	Client contact centre	0	100	12
2019	Science and technology	0	100	28
2019	Other services to the public	12	88	66
2019	None of the above	0	100	35
2018	Communications or public affairs	19	81	25
2018	Administration and operations	28	72	30
2018	Other services to the public	16	84	58
2018	None of the above	17	83	49

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Administration and operations	0	100	31
2020	Other services to the public	36	64	31
2019	Client contact centre	0	100	12
2019	Other services to the public	15	85	66
2018	Client contact centre	0	100	12
2018	None of the above	9	91	49

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Science and technology	24	76	20
2020	Project management	23	77	19
2020	Other services to the public	29	71	31
2019	Other services to the public	17	83	66
2018	Science and technology	0	100	36
2018	Administration and operations	30	70	30
2018	Other services to the public	15	85	58
2018	None of the above	18	82	50

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2019	Client contact centre	100	12
2019	None of the above	100	35
2018	Client contact centre	100	12
2018	Real property	100	11
2018	Project management	100	18

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Administration and operations	0	100	31
2020	Project management	0	100	19
2020	None of the above	0	100	25
2019	Client contact centre	0	100	12
2019	Science and technology	0	100	28
2019	Administration and operations	0	100	33
2019	Project management	0	100	14
2019	Other services to the public	9	91	66
2018	Communications or public affairs	0	100	25

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	28	72	33
2019	Other services to the public	14	86	66
2018	Administration and operations	28	72	30
2018	Other services to the public	14	86	58

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	23	77	31
2019	Client contact centre	0	100	12
2019	Communications or public affairs	0	100	16
2019	Project management	0	100	14
2018	Administration and operations	16	84	30
2018	Real property	0	100	11
2018	Project management	0	100	18
2018	Other services to the public	13	87	59
2018	None of the above	12	88	50

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	52	48	10
2020	Communications or public affairs	51	49	19
2020	Science and technology	45	55	20
2020	Administration and operations	52	48	31
2020	Project management	30	70	19
2020	Other services to the public	27	73	31
2020	None of the above	33	67	25
2019	Client contact centre	50	50	12
2019	Communications or public affairs	53	47	16
2019	Science and technology	61	39	28
2019	Administration and operations	44	56	33
2019	Project management	58	42	14
2019	Other services to the public	40	60	66
2019	None of the above	63	37	35
2018	Client contact centre	67	33	13
2018	Communications or public affairs	58	42	25
2018	Science and technology	53	47	37
2018	Administration and operations	29	71	30
2018	Real property	43	57	11
2018	Project management	65	35	17
2018	Other services to the public	52	48	62
2018	None of the above	62	38	49

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	0	100	25
2019	Client contact centre	0	100	12
2019	Other services to the public	8	92	58
2018	Client contact centre	0	100	11
2018	Other services to the public	18	82	56

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2020	Administration and operations	22	78	31
2019	Science and technology	34	66	27
2019	Administration and operations	23	77	31
2019	Other services to the public	28	72	58
2018	Communications or public affairs	37	63	25
2018	Science and technology	23	77	35
2018	Administration and operations	19	81	29
2018	Other services to the public	24	76	54
2018	None of the above	20	80	46

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2020	Project management	100	19
2019	Science and technology	100	27
2019	Project management	100	14
2018	Client contact centre	100	11
2018	Communications or public affairs	100	25

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2020	Project management	100	19
2019	Client contact centre	100	12
2019	Science and technology	100	27
2019	Administration and operations	100	31
2018	Client contact centre	100	11
2018	Communications or public affairs	100	25
2018	Science and technology	100	35

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2020	Administration and operations	100	31
2019	Client contact centre	100	12
2018	Client contact centre	100	11
2018	Administration and operations	100	29
2018	Project management	100	17
2018	None of the above	100	46

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2020	Administration and operations	100	31
2018	Client contact centre	100	11
2018	Science and technology	100	35
2018	Project management	100	17

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	No (%)	Total responses
2020	None of the above	100	25
2019	Client contact centre	100	12
2019	Other services to the public	100	58
2018	Client contact centre	100	11
2018	Administration and operations	100	29
2018	None of the above	100	46

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Other services to the public	16	84	58
2018	Communications or public affairs	27	73	25
2018	Science and technology	14	86	35
2018	Other services to the public	19	81	54
2018	None of the above	19	81	46

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Compliance, inspection and enforcement	0	100	10
2018	Other services to the public	16	84	54

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	34	66	31
2020	Project management	30	70	19
2020	None of the above	34	66	25
2019	Science and technology	33	67	27
2019	Administration and operations	42	58	31
2019	Other services to the public	25	75	58
2018	Science and technology	17	83	35
2018	Administration and operations	43	57	29
2018	Project management	39	61	17
2018	Other services to the public	21	79	54
2018	None of the above	21	79	46

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Other services to the public	12	88	58
2018	Communications or public affairs	0	100	25
2018	Administration and operations	0	100	29
2018	None of the above	11	89	46

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	48	52	31
2020	Project management	25	75	19
2020	None of the above	56	44	25
2019	Science and technology	41	59	27
2019	Administration and operations	45	55	31
2019	Other services to the public	36	64	58
2018	Communications or public affairs	23	77	25
2018	Science and technology	42	58	35
2018	Administration and operations	55	45	29
2018	Project management	51	49	17
2018	Other services to the public	44	56	55
2018	None of the above	55	45	47

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	31
2020	Project management	100	19
2019	Client contact centre	100	12
2019	Science and technology	100	27
2019	Administration and operations	100	31
2019	Project management	100	14
2018	Client contact centre	100	11
2018	Communications or public affairs	100	25
2018	Science and technology	100	35

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	62	38	31
2020	Project management	56	44	19
2020	None of the above	58	42	25
2019	Client contact centre	54	46	12
2019	Science and technology	58	42	27
2019	Administration and operations	68	32	31
2019	Project management	44	56	14
2019	Other services to the public	55	45	58
2018	Communications or public affairs	60	40	25
2018	Science and technology	57	43	36
2018	Administration and operations	68	32	29
2018	Other services to the public	59	41	57
2018	None of the above	48	52	47

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	10
2020	Administration and operations	100	31
2020	Project management	100	19
2020	None of the above	100	25
2019	Science and technology	100	27
2019	Project management	100	14
2018	Client contact centre	100	11
2018	Communications or public affairs	100	25
2018	Project management	100	17

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	18	82	27
2018	Communications or public affairs	24	76	25
2018	Project management	0	100	17
2018	None of the above	14	86	46

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	21	23	6	0	31	6	53	10	49
2020	Federal regulators	15	15	7	7	0	48	7	69	16	14
2020	Compliance, inspection and enforcement	16	15	19	7	10	32	2	47	25	89
2020	Communications or public affairs	16	17	23	3	2	34	6	54	8	254
2020	Security	30	0	12	12	0	47	0	57	22	10
2020	Science and technology	16	21	18	7	2	33	4	57	15	402
2020	Administration and operations	25	22	18	5	3	24	3	65	10	528
2020	Human resources	27	25	13	5	0	23	7	74	7	213
2020	Financial management	14	15	20	5	4	31	12	50	15	178
2020	Procurement	20	18	11	4	4	38	6	68	13	52
2020	Real property	21	22	23	6	3	22	3	57	12	115
2020	Materiel management	25	28	20	0	0	18	9	73	0	22
2020	Information management	9	9	27	0	0	40	15	40	0	32
2020	Information technology	18	10	17	0	2	42	11	59	4	58
2020	Data sciences	21	28	11	4	0	36	0	77	6	26
2020	Policy	14	17	14	9	3	38	5	55	20	112
2020	Project management	18	17	22	5	3	29	6	54	12	269
2020	Other services to the public	21	22	23	6	5	19	4	56	14	339
2020	None of the above	21	20	24	5	3	24	4	56	10	450
2019	Client contact centre	18	12	16	4	3	32	15	56	14	171
2019	Federal regulators	18	0	32	0	5	39	6	32	9	14
2019	Compliance, inspection and enforcement	18	18	24	2	9	22	7	51	15	91
2019	Communications or public affairs	22	17	15	3	2	32	9	67	8	361
2019	Security	5	4	46	0	7	37	0	15	11	13
2019	Science and technology	16	18	20	7	4	28	9	53	16	409
2019	Administration and operations	24	19	22	5	3	20	6	58	12	580
2019	Human resources	28	24	16	2	2	23	4	73	5	252
2019	Financial management	19	14	17	6	4	32	8	55	17	163
2019	Procurement	21	12	22	2	6	30	7	52	13	46
2019	Real property	18	22	20	4	3	23	9	60	11	126
2019	Materiel management	25	14	29	4	9	13	5	48	16	31
2019	Information management	19	10	22	12	2	30	5	45	22	35
2019	Information technology	12	9	25	2	2	43	7	41	9	48
2019	Data sciences	9	7	22	6	2	39	14	34	18	43
2019	Policy	6	11	22	8	8	44	3	31	29	79
2019	Project management	18	15	21	5	2	31	8	54	12	287
2019	Other services to the public	29	17	18	4	4	20	8	64	12	841
2019	None of the above	23	17	21	5	3	24	7	58	12	648
2018	Client contact centre	15	17	24	4	4	26	9	50	13	204
2018	Compliance, inspection and enforcement	18	17	28	5	7	22	3	47	16	91
2018	Communications or public affairs	24	17	19	4	3	26	7	61	10	348
2018	Security	14	38	16	0	18	14	0	61	21	17
2018	Science and technology	15	19	22	5	3	30	5	53	12	394
2018	Administration and operations	21	20	26	4	3	22	4	56	9	585
2018	Human resources	23	26	20	4	0	22	6	67	6	236
2018	Financial management	15	18	24	3	3	29	9	52	10	161
2018	Procurement	21	19	29	0	2	23	7	56	3	41
2018	Real property	14	22	24	4	8	21	8	50	17	115
2018	Materiel management	27	17	32	2	4	14	4	54	7	38
2018	Information management	31	14	17	4	0	25	9	69	6	33
2018	Information technology	29	6	24	0	2	31	8	57	4	48
2018	Data sciences	20	15	7	2	3	42	11	74	12	32
2018	Policy	8	16	18	4	3	44	7	50	13	85
2018	Project management	17	20	21	4	4	27	6	55	13	314
2018	Other services to the public	24	19	26	5	4	17	5	56	11	785
2018	None of the above	19	22	24	5	5	20	6	54	13	612
2017	Client contact centre	14	22	14	4	5	29	12	62	15	210
2017	Federal regulators	7	15	30	0	0	39	10	42	0	12
2017	Compliance, inspection and enforcement	13	21	29	7	3	23	3	47	14	58
2017	Communications or public affairs	23	15	20	5	1	28	7	59	11	274
2017	Security	13	15	16	17	0	39	0	45	28	13
2017	Science and technology	19	19	18	4	2	35	5	62	9	333
2017	Administration and operations	23	20	17	2	2	29	7	67	6	496
2017	Human resources	21	23	17	1	2	27	9	69	5	209
2017	Financial management	15	17	18	1	5	36	7	57	11	168
2017	Procurement	22	11	32	2	2	27	2	48	6	41
2017	Real property	12	25	29	5	5	18	7	49	13	126
2017	Materiel management	28	12	25	7	5	19	5	52	15	25
2017	Information management	30	10	14	0	0	25	20	73	0	31
2017	Information technology	16	14	14	0	0	37	18	68	0	61
2017	Data sciences	12	38	7	5	0	28	9	80	8	27
2017	Policy	12	11	19	1	4	52	0	49	12	67
2017	Project management	16	13	21	5	3	34	9	51	13	309
2017	Other services to the public	22	18	16	5	4	23	12	62	13	699
2017	None of the above	22	18	22	3	2	24	8	59	8	768
2014	Client contact centre	13	21	11	2	4	29	19	67	12	197
2014	Federal regulators	16	35	16	17	8	8	0	56	27	11
2014	Compliance, inspection and enforcement	6	17	21	3	7	38	8	42	19	73
2014	Communications or public affairs	19	15	20	1	1	40	4	60	4	232
2014	Security	7	12	13	0	0	50	18	59	0	13
2014	Science and technology	15	27	18	2	1	31	6	66	5	288
2014	Administration and operations	24	24	18	4	4	23	4	66	10	442
2014	Human resources	21	26	13	2	3	19	16	71	8	182
2014	Financial management	23	17	13	2	1	34	10	72	5	140
2014	Procurement	25	15	12	12	0	23	12	62	19	24
2014	Real property	9	29	20	2	3	30	6	60	8	117
2014	Materiel management	16	39	20	3	0	20	3	70	4	41
2014	Information management	7	21	26	0	0	39	8	52	0	34
2014	Information technology	18	18	18	2	0	42	2	65	3	50
2014	Other services to the public	28	20	20	3	1	22	6	66	6	730
2014	None of the above	19	21	21	4	3	25	7	59	10	660

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	45	19	4	2	10	0	72	7	49
2020	Federal regulators	15	64	7	0	0	14	0	92	0	14
2020	Compliance, inspection and enforcement	28	32	19	7	6	7	0	65	15	89
2020	Communications or public affairs	31	35	18	5	3	8	0	72	8	253
2020	Security	39	28	21	12	0	0	0	68	12	10
2020	Science and technology	33	35	18	7	1	6	0	72	9	404
2020	Administration and operations	37	35	15	4	3	6	0	77	7	529
2020	Human resources	37	33	13	5	1	10	0	79	7	214
2020	Financial management	34	27	20	2	4	13	1	71	6	178
2020	Procurement	43	24	17	4	4	7	2	74	8	52
2020	Real property	31	30	23	5	4	7	1	66	9	114
2020	Materiel management	40	22	23	0	0	15	0	73	0	22
2020	Information management	37	15	33	0	0	12	3	61	0	32
2020	Information technology	36	32	10	5	0	17	0	82	6	59
2020	Data sciences	31	34	14	7	0	14	0	75	8	27
2020	Policy	32	33	12	9	2	11	1	74	12	112
2020	Project management	31	33	20	6	2	8	1	70	8	269
2020	Other services to the public	31	31	20	6	5	5	1	67	12	340
2020	None of the above	31	30	20	7	2	9	1	68	10	448
2019	Client contact centre	35	27	14	4	2	16	3	76	7	173
2019	Federal regulators	39	11	32	0	5	13	0	57	6	14
2019	Compliance, inspection and enforcement	28	30	19	7	6	10	2	64	14	90
2019	Communications or public affairs	38	29	15	3	1	11	2	78	5	360
2019	Security	21	41	30	0	0	7	0	68	0	13
2019	Science and technology	34	32	15	8	2	7	1	72	11	407
2019	Administration and operations	39	27	18	5	3	7	1	72	8	581
2019	Human resources	42	32	11	3	2	10	0	82	6	252
2019	Financial management	32	27	16	6	4	15	0	69	12	164
2019	Procurement	47	16	19	6	4	8	0	68	11	44
2019	Real property	31	38	17	4	4	6	1	74	8	128
2019	Materiel management	32	15	25	9	9	10	0	53	20	31
2019	Information management	37	24	16	12	2	6	2	67	16	35
2019	Information technology	29	26	21	4	2	15	2	66	8	48
2019	Data sciences	29	34	25	0	2	10	0	70	2	43
2019	Policy	24	33	18	9	9	7	0	62	19	79
2019	Project management	34	36	15	3	2	7	2	77	6	287
2019	Other services to the public	45	25	15	3	4	6	1	75	8	842
2019	None of the above	36	26	18	4	3	11	2	71	8	650
2018	Client contact centre	29	27	21	5	4	12	2	65	10	202
2018	Compliance, inspection and enforcement	27	30	20	6	7	8	2	63	14	92
2018	Communications or public affairs	36	31	18	3	3	8	1	74	7	347
2018	Security	24	23	26	24	0	4	0	49	25	17
2018	Science and technology	30	33	20	6	1	9	1	69	8	397
2018	Administration and operations	33	32	18	5	3	9	1	72	8	586
2018	Human resources	32	37	18	4	0	9	0	76	4	235
2018	Financial management	29	24	25	5	2	14	1	62	9	161
2018	Procurement	28	39	24	2	0	7	0	72	3	41
2018	Real property	20	41	20	5	8	6	0	65	14	116
2018	Materiel management	31	23	27	2	4	13	0	62	7	38
2018	Information management	40	25	11	4	0	21	0	81	5	33
2018	Information technology	39	18	16	0	4	20	2	73	6	48
2018	Data sciences	39	36	12	2	3	5	3	82	6	33
2018	Policy	33	27	17	4	3	17	0	72	8	85
2018	Project management	28	37	16	5	2	11	1	74	8	314
2018	Other services to the public	36	28	18	5	4	7	2	70	10	783
2018	None of the above	28	30	21	6	5	9	2	65	12	606
2017	Client contact centre	29	32	13	5	4	13	4	73	11	211
2017	Federal regulators	29	24	30	0	0	7	10	64	0	12
2017	Compliance, inspection and enforcement	30	33	19	6	3	8	0	69	10	58
2017	Communications or public affairs	39	28	17	5	2	8	1	74	8	275
2017	Security	24	34	20	11	0	11	0	65	12	13
2017	Science and technology	32	35	12	4	1	15	1	79	7	333
2017	Administration and operations	35	29	15	4	1	13	2	76	6	497
2017	Human resources	34	33	16	4	1	9	3	76	6	207
2017	Financial management	26	36	16	2	3	16	1	75	6	168
2017	Procurement	38	30	21	4	0	7	0	73	5	41
2017	Real property	24	36	21	5	5	7	2	66	11	126
2017	Materiel management	34	22	23	4	4	12	0	64	10	26
2017	Information management	54	32	5	0	0	2	7	95	0	31
2017	Information technology	28	33	18	0	0	18	3	77	0	61
2017	Data sciences	30	43	7	0	0	15	5	91	0	27
2017	Policy	29	32	15	3	3	19	0	75	7	68
2017	Project management	29	31	18	5	3	13	2	70	9	309
2017	Other services to the public	37	26	15	5	3	10	4	74	9	699
2017	None of the above	32	29	19	4	2	11	2	71	7	768
2014	Client contact centre	22	30	16	7	1	17	6	68	11	197
2014	Federal regulators	16	51	0	25	0	8	0	73	27	11
2014	Compliance, inspection and enforcement	15	34	18	9	7	17	0	59	19	73
2014	Communications or public affairs	41	22	14	2	0	19	1	79	3	232
2014	Security	26	18	25	0	7	12	12	57	9	13
2014	Science and technology	30	35	17	3	1	13	1	76	4	289
2014	Administration and operations	35	32	13	4	4	11	1	76	9	443
2014	Human resources	35	33	8	2	2	18	2	84	5	182
2014	Financial management	32	30	12	4	1	18	3	78	7	140
2014	Procurement	45	26	0	9	0	16	3	89	11	24
2014	Real property	24	38	25	1	2	10	1	69	3	117
2014	Materiel management	29	32	20	3	0	13	2	72	4	41
2014	Information management	30	27	25	0	0	16	2	70	0	34
2014	Information technology	30	30	18	2	2	18	0	73	5	50
2014	Other services to the public	36	30	17	3	2	9	2	75	6	731
2014	None of the above	32	26	20	4	3	13	2	69	8	661

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	8	8	38	10	36	0	0	16	46	10

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	39	23	8	12	0	0	56	20	49
2020	Federal regulators	43	20	30	7	0	0	0	63	7	14
2020	Compliance, inspection and enforcement	8	25	40	16	11	0	0	33	27	89
2020	Communications or public affairs	43	33	12	6	6	0	0	76	12	253
2020	Security	39	31	18	0	12	0	0	70	12	10
2020	Science and technology	25	41	23	8	3	0	0	66	11	403
2020	Administration and operations	28	33	21	11	7	0	1	61	18	525
2020	Human resources	54	27	13	3	2	0	1	82	5	214
2020	Financial management	40	32	18	6	4	0	1	72	10	177
2020	Procurement	43	27	13	9	8	0	0	69	17	52
2020	Real property	30	30	19	14	7	0	0	60	21	115
2020	Materiel management	13	22	26	29	10	0	0	35	39	22
2020	Information management	57	17	10	6	6	0	3	77	13	32
2020	Information technology	52	24	14	3	5	0	2	78	9	59
2020	Data sciences	45	25	7	13	11	0	0	70	23	27
2020	Policy	57	24	8	4	5	1	1	83	9	113
2020	Project management	36	32	19	9	4	0	0	69	12	270
2020	Other services to the public	17	31	24	14	14	0	0	48	28	339
2020	None of the above	23	35	23	9	9	0	0	59	18	449

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	40	21	14	9	0	0	56	23	49
2020	Federal regulators	14	21	24	14	27	0	0	35	41	14
2020	Compliance, inspection and enforcement	8	28	25	18	21	0	0	36	39	89
2020	Communications or public affairs	30	28	24	12	7	0	0	58	18	254
2020	Security	0	32	21	36	12	0	0	32	48	10
2020	Science and technology	22	31	25	11	10	0	0	54	22	403
2020	Administration and operations	25	28	20	14	11	0	1	54	25	524
2020	Human resources	34	30	16	10	9	0	1	64	19	214
2020	Financial management	29	26	26	11	7	0	1	56	18	177
2020	Procurement	29	29	15	16	12	0	0	58	27	51
2020	Real property	26	29	20	16	8	0	1	55	25	115
2020	Materiel management	15	16	25	31	10	0	3	33	42	22
2020	Information management	16	40	24	14	6	0	0	56	20	32
2020	Information technology	29	38	18	10	5	0	0	67	15	58
2020	Data sciences	23	36	14	11	17	0	0	59	27	27
2020	Policy	32	22	24	15	7	0	0	54	22	112
2020	Project management	22	34	21	14	9	0	0	56	23	268
2020	Other services to the public	18	28	25	14	15	0	0	45	29	340
2020	None of the above	18	32	20	14	16	0	0	50	30	447
2019	Client contact centre	15	25	19	18	22	1	0	40	40	173
2019	Federal regulators	24	11	27	9	29	0	0	35	38	14
2019	Compliance, inspection and enforcement	8	28	21	12	31	0	0	36	43	91
2019	Communications or public affairs	20	25	26	12	17	0	0	45	29	360
2019	Security	7	35	10	34	14	0	0	42	48	13
2019	Science and technology	14	26	23	16	20	0	0	40	37	409
2019	Administration and operations	15	26	26	14	18	0	1	41	33	580
2019	Human resources	16	22	18	17	28	0	1	38	44	252
2019	Financial management	16	22	20	16	25	0	1	38	41	164
2019	Procurement	14	14	24	25	22	0	0	28	48	45
2019	Real property	18	20	22	15	25	0	0	38	41	129
2019	Materiel management	19	22	26	9	25	0	0	40	34	31
2019	Information management	19	21	19	22	16	0	2	41	39	35
2019	Information technology	12	35	23	12	17	0	0	48	30	48
2019	Data sciences	19	20	28	9	25	0	0	39	34	43
2019	Policy	14	24	29	16	15	0	2	39	32	79
2019	Project management	14	26	21	16	22	0	0	40	38	286
2019	Other services to the public	18	26	19	16	21	0	0	44	37	846
2019	None of the above	16	25	21	14	23	1	0	42	38	649
2018	Client contact centre	8	16	26	25	24	0	1	24	50	205
2018	Compliance, inspection and enforcement	6	20	21	22	32	0	0	26	53	92
2018	Communications or public affairs	16	27	23	15	19	0	0	43	33	349
2018	Security	14	5	19	25	37	0	0	18	62	16
2018	Science and technology	10	20	30	21	19	0	0	30	40	399
2018	Administration and operations	11	25	20	16	28	0	0	36	44	585
2018	Human resources	15	18	16	16	33	0	1	34	49	237
2018	Financial management	13	23	27	15	19	0	3	38	35	159
2018	Procurement	26	14	18	24	18	0	0	40	42	41
2018	Real property	14	18	23	20	24	0	1	33	45	114
2018	Materiel management	10	22	19	27	22	0	0	32	50	37
2018	Information management	15	29	26	17	14	0	0	44	30	34
2018	Information technology	16	29	22	14	20	0	0	44	34	49
2018	Data sciences	16	27	14	16	24	0	3	44	42	33
2018	Policy	9	28	23	18	22	0	0	37	40	85
2018	Project management	18	21	22	16	23	0	0	39	39	312
2018	Other services to the public	13	21	24	16	26	0	1	34	42	789
2018	None of the above	14	18	24	17	25	0	1	33	42	611
2017	Client contact centre	10	24	18	18	28	0	2	35	47	210
2017	Federal regulators	7	22	7	31	32	0	0	29	63	12
2017	Compliance, inspection and enforcement	5	26	20	16	33	0	0	31	49	58
2017	Communications or public affairs	18	24	22	15	20	0	1	43	35	273
2017	Security	5	24	16	13	37	0	6	31	53	13
2017	Science and technology	15	19	23	20	23	0	0	34	43	333
2017	Administration and operations	11	19	22	19	28	0	2	31	48	496
2017	Human resources	16	15	17	14	37	0	2	31	52	209
2017	Financial management	15	21	22	16	24	0	1	37	41	169
2017	Procurement	22	27	19	16	14	0	2	51	30	41
2017	Real property	12	16	31	18	23	0	0	28	41	126
2017	Materiel management	7	22	27	21	23	0	0	29	44	26
2017	Information management	11	23	25	15	22	0	4	35	39	31
2017	Information technology	17	26	16	14	23	0	3	45	38	61
2017	Data sciences	23	27	19	18	13	0	0	50	31	27
2017	Policy	19	22	19	22	18	0	0	41	40	68
2017	Project management	15	21	22	19	22	0	1	37	41	310
2017	Other services to the public	10	23	20	19	27	0	0	34	46	703
2017	None of the above	15	20	21	18	25	0	1	36	43	769

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	26	36	3	9	0	2	50	13	49
2020	Federal regulators	30	23	14	27	7	0	0	53	34	14
2020	Compliance, inspection and enforcement	15	35	26	15	9	0	0	51	24	89
2020	Communications or public affairs	14	27	32	19	9	0	0	41	27	253
2020	Security	21	10	36	12	21	0	0	32	32	10
2020	Science and technology	13	31	30	17	10	0	0	44	27	404
2020	Administration and operations	21	26	27	15	11	0	0	47	26	528
2020	Human resources	22	20	27	18	13	0	0	42	31	214
2020	Financial management	15	32	28	14	11	0	0	47	25	177
2020	Procurement	12	27	20	27	14	0	0	39	41	52
2020	Real property	21	21	28	21	9	0	0	42	30	115
2020	Materiel management	24	39	25	7	6	0	0	63	13	22
2020	Information management	30	26	38	6	0	0	0	56	6	32
2020	Information technology	16	29	21	22	12	0	0	45	34	59
2020	Data sciences	9	38	35	10	7	0	0	47	18	27
2020	Policy	16	23	26	17	18	0	0	39	35	113
2020	Project management	11	29	26	24	10	0	1	40	34	270
2020	Other services to the public	26	30	24	12	8	0	1	56	19	341
2020	None of the above	24	29	21	15	10	0	0	54	25	448
2019	Client contact centre	39	24	23	9	4	0	0	63	14	174
2019	Federal regulators	18	6	52	6	19	0	0	23	24	14
2019	Compliance, inspection and enforcement	25	20	25	22	8	0	0	45	30	90
2019	Communications or public affairs	26	26	24	14	10	0	0	52	24	359
2019	Security	17	39	18	14	12	0	0	56	26	13
2019	Science and technology	18	28	26	17	11	0	0	46	28	408
2019	Administration and operations	21	30	27	14	7	0	0	51	22	580
2019	Human resources	17	24	30	16	13	0	0	41	29	253
2019	Financial management	20	34	25	12	9	0	0	54	21	163
2019	Procurement	2	24	44	18	11	0	0	26	29	46
2019	Real property	15	28	29	19	9	0	0	43	28	129
2019	Materiel management	28	16	31	16	9	0	0	44	25	31
2019	Information management	23	37	27	11	2	0	0	60	13	35
2019	Information technology	18	24	31	18	9	0	0	42	27	48
2019	Data sciences	26	39	18	11	6	0	0	66	17	43
2019	Policy	7	24	25	28	15	0	1	32	43	79
2019	Project management	16	23	31	20	9	0	0	40	29	287
2019	Other services to the public	35	31	17	11	6	0	0	66	17	847
2019	None of the above	28	30	22	12	7	1	0	59	19	650
2018	Client contact centre	27	30	26	10	7	0	0	57	17	204
2018	Compliance, inspection and enforcement	13	24	28	20	12	0	2	38	33	92
2018	Communications or public affairs	24	26	28	15	5	0	1	51	21	351
2018	Security	18	48	24	4	6	0	0	66	10	16
2018	Science and technology	14	27	29	17	12	0	0	42	29	398
2018	Administration and operations	20	26	30	16	9	0	0	45	25	585
2018	Human resources	11	22	28	19	20	0	0	33	39	236
2018	Financial management	21	26	24	17	10	1	1	48	27	160
2018	Procurement	9	16	38	20	18	0	0	25	38	42
2018	Real property	16	21	36	19	8	0	0	37	27	114
2018	Materiel management	22	26	24	27	2	0	0	47	28	38
2018	Information management	35	37	25	3	0	0	0	72	3	34
2018	Information technology	19	26	33	21	2	0	0	44	23	49
2018	Data sciences	32	35	24	7	2	0	0	67	9	33
2018	Policy	7	21	37	21	14	0	0	28	35	85
2018	Project management	12	24	33	21	10	0	0	36	31	311
2018	Other services to the public	32	30	23	9	6	0	0	62	15	786
2018	None of the above	24	28	23	15	9	0	0	52	24	613
2017	Client contact centre	31	24	26	13	5	0	1	56	18	210
2017	Federal regulators	7	24	20	25	24	0	0	31	49	12
2017	Compliance, inspection and enforcement	32	19	19	14	13	2	0	52	28	58
2017	Communications or public affairs	23	25	26	15	10	0	0	48	26	275
2017	Security	34	28	13	18	7	0	0	62	26	13
2017	Science and technology	17	31	29	12	10	0	1	48	23	333
2017	Administration and operations	18	26	28	16	12	0	1	44	28	497
2017	Human resources	13	23	26	17	20	0	1	36	38	209
2017	Financial management	23	30	19	16	11	0	2	53	28	169
2017	Procurement	4	30	34	16	16	0	0	35	31	41
2017	Real property	14	23	26	25	11	0	1	38	37	125
2017	Materiel management	12	23	47	15	3	0	0	35	18	25
2017	Information management	36	9	24	19	2	4	5	49	24	31
2017	Information technology	22	27	20	18	8	0	5	52	27	61
2017	Data sciences	22	47	11	21	0	0	0	68	21	27
2017	Policy	16	24	36	12	12	0	0	39	25	68
2017	Project management	15	26	30	17	12	0	0	41	29	310
2017	Other services to the public	33	33	19	9	5	0	1	67	14	703
2017	None of the above	31	29	22	10	7	0	1	61	17	768

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	26	33	11	0	0	2	55	11	49
2020	Federal regulators	53	14	7	20	7	0	0	66	27	14
2020	Compliance, inspection and enforcement	34	44	15	4	2	0	0	79	6	88
2020	Communications or public affairs	26	35	26	10	3	0	0	61	13	250
2020	Security	21	49	0	0	30	0	0	70	30	10
2020	Science and technology	32	38	19	7	5	0	0	70	11	400
2020	Administration and operations	32	30	25	8	4	0	1	63	12	524
2020	Human resources	29	27	23	12	8	0	1	56	20	214
2020	Financial management	26	38	21	9	7	0	0	64	15	178
2020	Procurement	22	30	20	18	11	0	0	52	29	52
2020	Real property	31	28	29	9	3	0	1	59	12	115
2020	Materiel management	43	32	9	3	7	0	6	80	10	22
2020	Information management	33	55	9	3	0	0	0	88	3	32
2020	Information technology	37	36	19	7	2	0	0	73	8	59
2020	Data sciences	29	47	14	4	7	0	0	76	11	27
2020	Policy	24	30	30	5	11	0	0	54	17	112
2020	Project management	23	34	27	10	6	0	1	58	15	270
2020	Other services to the public	37	34	17	6	3	0	3	73	9	338
2020	None of the above	38	30	17	9	6	0	0	68	15	445
2019	Client contact centre	48	25	13	6	4	0	3	76	11	172
2019	Federal regulators	27	23	31	6	13	0	0	50	19	14
2019	Compliance, inspection and enforcement	50	19	23	6	3	0	0	68	9	90
2019	Communications or public affairs	42	27	16	9	5	1	1	70	14	360
2019	Security	51	23	19	7	0	0	0	74	7	13
2019	Science and technology	36	32	17	11	3	0	0	69	14	403
2019	Administration and operations	37	32	20	7	3	0	1	70	10	577
2019	Human resources	25	33	25	10	7	0	0	57	18	251
2019	Financial management	33	33	19	11	3	0	2	67	14	163
2019	Procurement	14	32	30	19	6	0	0	46	24	45
2019	Real property	27	37	17	13	6	0	0	64	19	126
2019	Materiel management	40	23	24	9	4	0	0	63	13	31
2019	Information management	41	30	15	0	5	0	9	78	5	35
2019	Information technology	29	45	20	4	2	0	0	73	6	48
2019	Data sciences	45	42	9	2	2	0	0	87	4	43
2019	Policy	18	32	26	13	11	0	0	50	24	79
2019	Project management	26	33	23	12	5	0	1	60	17	287
2019	Other services to the public	59	22	8	5	2	0	3	83	8	841
2019	None of the above	43	29	15	6	3	1	2	75	9	646
2018	Client contact centre	40	28	15	7	5	1	3	71	13	204
2018	Compliance, inspection and enforcement	38	26	21	6	4	0	5	67	11	91
2018	Communications or public affairs	36	30	20	9	3	0	3	67	12	350
2018	Security	34	41	10	6	0	0	10	83	6	17
2018	Science and technology	28	37	21	9	5	1	0	66	13	398
2018	Administration and operations	30	33	24	7	3	1	2	65	10	583
2018	Human resources	17	26	34	12	9	0	2	44	22	236
2018	Financial management	31	30	25	10	2	1	1	62	12	159
2018	Procurement	21	25	23	20	11	0	0	46	31	42
2018	Real property	16	32	34	10	6	0	1	49	17	113
2018	Materiel management	39	19	36	4	2	0	0	58	6	37
2018	Information management	54	23	17	3	0	0	3	79	3	33
2018	Information technology	38	33	18	8	2	0	2	72	10	47
2018	Data sciences	49	31	19	2	0	0	0	79	2	32
2018	Policy	8	31	31	17	12	0	1	39	29	84
2018	Project management	21	33	28	13	4	0	1	55	17	312
2018	Other services to the public	47	29	13	4	3	0	4	79	7	781
2018	None of the above	34	29	19	10	5	0	4	66	15	607
2017	Client contact centre	42	23	17	9	4	1	4	68	14	210
2017	Federal regulators	20	34	25	0	21	0	0	54	21	12
2017	Compliance, inspection and enforcement	47	20	22	6	2	0	3	69	9	58
2017	Communications or public affairs	40	26	17	13	3	0	1	67	16	275
2017	Security	40	29	13	7	11	0	0	69	18	13
2017	Science and technology	35	33	18	8	4	0	1	69	12	333
2017	Administration and operations	30	30	23	8	5	0	3	63	13	497
2017	Human resources	19	30	23	14	12	0	3	51	26	209
2017	Financial management	29	32	27	7	3	1	2	63	10	169
2017	Procurement	21	18	34	20	7	0	0	39	27	41
2017	Real property	16	23	39	15	6	0	1	40	21	124
2017	Materiel management	23	29	29	19	0	0	0	52	19	25
2017	Information management	46	24	15	2	2	0	10	78	5	30
2017	Information technology	32	30	26	4	7	0	1	62	11	60
2017	Data sciences	39	37	16	6	3	0	0	76	8	27
2017	Policy	29	24	24	11	13	0	0	53	23	68
2017	Project management	26	33	21	13	6	0	1	59	19	310
2017	Other services to the public	51	26	11	4	2	0	6	82	6	697
2017	None of the above	40	30	15	7	5	0	4	72	12	764

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	29	31	15	7	0	3	45	23	48
2020	Federal regulators	7	43	30	14	7	0	0	50	20	14
2020	Compliance, inspection and enforcement	15	15	22	26	22	0	0	30	47	89
2020	Communications or public affairs	21	25	25	16	12	0	1	46	28	251
2020	Security	21	31	18	0	30	0	0	52	30	10
2020	Science and technology	20	29	21	18	11	0	1	50	29	402
2020	Administration and operations	23	25	22	17	12	1	1	49	29	529
2020	Human resources	24	21	28	15	11	0	1	45	26	208
2020	Financial management	28	31	16	13	12	0	0	59	25	175
2020	Procurement	19	26	20	22	11	2	0	46	34	52
2020	Real property	15	20	25	25	16	0	0	34	41	115
2020	Materiel management	27	17	19	15	22	0	0	44	37	22
2020	Information management	29	21	27	17	3	4	0	52	21	31
2020	Information technology	19	25	16	20	20	0	0	44	40	58
2020	Data sciences	9	45	21	10	14	0	0	54	24	27
2020	Policy	21	21	21	17	19	0	1	43	36	113
2020	Project management	15	29	25	16	13	0	1	45	30	269
2020	Other services to the public	17	21	27	18	15	0	1	39	33	340
2020	None of the above	23	20	20	17	20	0	0	43	37	446
2019	Client contact centre	32	24	24	11	8	0	1	57	19	174
2019	Federal regulators	13	24	13	16	35	0	0	37	51	13
2019	Compliance, inspection and enforcement	16	14	19	19	31	0	0	30	51	91
2019	Communications or public affairs	24	23	21	18	13	0	0	47	31	357
2019	Security	12	42	5	12	30	0	0	54	41	13
2019	Science and technology	20	23	25	17	14	0	1	44	31	407
2019	Administration and operations	21	29	19	16	14	0	0	50	30	573
2019	Human resources	21	24	24	19	13	0	0	44	32	252
2019	Financial management	25	28	22	15	9	0	0	53	24	163
2019	Procurement	6	28	24	17	26	0	0	34	42	46
2019	Real property	12	22	21	22	23	0	0	34	45	129
2019	Materiel management	22	13	12	24	26	0	2	36	52	31
2019	Information management	22	31	22	15	7	0	3	54	23	35
2019	Information technology	20	26	13	15	23	2	0	48	39	48
2019	Data sciences	36	16	24	13	12	0	0	51	25	43
2019	Policy	4	32	26	20	18	0	0	36	38	79
2019	Project management	14	30	21	20	14	0	0	44	34	285
2019	Other services to the public	26	26	19	13	15	0	0	53	28	843
2019	None of the above	23	24	19	14	17	2	0	48	32	649
2018	Client contact centre	16	33	25	11	15	0	0	49	26	201
2018	Compliance, inspection and enforcement	13	17	12	21	35	0	2	31	57	92
2018	Communications or public affairs	19	31	22	16	9	0	1	51	26	347
2018	Security	10	11	49	24	6	0	0	21	30	17
2018	Science and technology	17	22	28	18	16	0	0	39	33	398
2018	Administration and operations	16	24	24	21	14	0	1	40	36	583
2018	Human resources	15	23	25	16	20	1	0	39	36	234
2018	Financial management	27	26	20	12	13	1	3	54	25	160
2018	Procurement	9	18	47	9	18	0	0	27	27	42
2018	Real property	7	23	33	13	24	0	0	31	36	115
2018	Materiel management	18	23	23	19	18	0	0	40	37	37
2018	Information management	27	25	39	2	6	0	0	52	8	34
2018	Information technology	27	13	34	17	6	0	4	42	23	49
2018	Data sciences	48	19	20	8	5	0	0	67	13	32
2018	Policy	6	27	25	18	24	0	0	32	42	85
2018	Project management	13	28	25	19	14	0	1	41	33	310
2018	Other services to the public	25	24	19	15	16	0	1	49	32	783
2018	None of the above	19	20	22	17	21	0	1	39	39	611
2017	Client contact centre	27	25	26	11	10	0	1	52	22	210
2017	Federal regulators	20	7	15	24	33	0	0	27	58	12
2017	Compliance, inspection and enforcement	15	16	21	19	28	0	0	32	47	58
2017	Communications or public affairs	27	25	21	18	9	0	0	52	27	275
2017	Security	13	21	40	0	26	0	0	34	26	13
2017	Science and technology	23	23	22	18	13	1	0	46	31	333
2017	Administration and operations	19	23	22	18	16	1	2	43	35	497
2017	Human resources	22	23	20	17	15	0	3	46	33	209
2017	Financial management	28	25	20	13	11	1	3	55	25	169
2017	Procurement	11	32	28	13	16	0	0	43	29	41
2017	Real property	8	20	33	24	14	0	1	28	39	125
2017	Materiel management	0	33	30	17	20	0	0	33	37	25
2017	Information management	49	9	8	17	12	4	0	62	30	31
2017	Information technology	27	22	16	16	17	0	1	50	33	61
2017	Data sciences	42	23	11	19	0	5	0	68	20	27
2017	Policy	19	12	31	22	15	0	0	31	38	68
2017	Project management	16	25	28	18	13	0	1	41	31	310
2017	Other services to the public	28	25	22	13	10	0	1	54	24	703
2017	None of the above	26	22	21	13	16	0	2	49	30	768

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	36	17	7	0	0	4	75	7	49
2020	Federal regulators	50	30	0	14	7	0	0	80	20	14
2020	Compliance, inspection and enforcement	39	43	7	10	1	0	0	82	11	88
2020	Communications or public affairs	45	32	14	5	2	0	3	79	7	248
2020	Security	53	19	9	9	9	0	0	73	18	10
2020	Science and technology	45	30	14	7	3	0	0	76	11	396
2020	Administration and operations	45	25	15	8	4	0	3	73	12	522
2020	Human resources	46	25	11	9	5	0	3	73	15	213
2020	Financial management	46	27	11	7	6	0	4	75	13	176
2020	Procurement	53	20	16	2	5	0	4	76	7	52
2020	Real property	49	22	21	2	4	0	3	73	6	115
2020	Materiel management	59	22	3	10	0	0	6	87	10	22
2020	Information management	60	28	7	3	0	0	3	90	3	31
2020	Information technology	49	28	14	9	0	0	0	77	9	59
2020	Data sciences	43	25	21	4	7	0	0	68	11	27
2020	Policy	37	28	15	8	11	0	0	66	19	112
2020	Project management	35	36	14	8	5	0	2	73	13	267
2020	Other services to the public	49	25	12	6	3	0	3	78	10	334
2020	None of the above	53	23	13	5	5	0	1	77	10	447
2019	Client contact centre	59	20	11	3	5	0	2	81	8	174
2019	Federal regulators	28	21	32	0	13	0	6	52	14	14
2019	Compliance, inspection and enforcement	36	28	21	11	4	0	0	64	15	91
2019	Communications or public affairs	50	22	14	9	4	0	1	73	13	358
2019	Security	44	16	21	11	7	0	0	60	18	13
2019	Science and technology	39	29	19	5	7	0	1	68	12	408
2019	Administration and operations	45	30	15	6	3	0	2	76	9	580
2019	Human resources	51	25	11	4	5	0	4	79	9	252
2019	Financial management	56	24	6	5	5	0	4	84	10	162
2019	Procurement	48	24	13	7	4	0	4	75	12	46
2019	Real property	47	30	15	3	2	0	3	79	6	127
2019	Materiel management	59	18	2	15	4	0	2	78	20	31
2019	Information management	47	25	14	5	0	0	9	79	6	34
2019	Information technology	43	24	14	9	6	2	0	69	16	48
2019	Data sciences	57	26	9	2	6	0	0	83	8	43
2019	Policy	30	28	16	13	12	0	2	59	25	79
2019	Project management	42	30	16	6	5	0	1	73	11	285
2019	Other services to the public	59	19	10	5	4	0	2	80	10	846
2019	None of the above	57	21	11	5	3	1	2	80	8	653
2018	Client contact centre	43	29	15	7	2	1	2	75	10	203
2018	Compliance, inspection and enforcement	34	29	17	8	9	0	2	65	18	92
2018	Communications or public affairs	44	30	14	7	2	0	2	76	10	350
2018	Security	62	28	0	0	0	0	10	100	0	17
2018	Science and technology	33	30	21	9	6	0	0	63	16	396
2018	Administration and operations	42	27	14	8	6	0	3	72	14	577
2018	Human resources	45	24	13	6	7	0	5	72	14	235
2018	Financial management	52	20	12	3	5	1	6	78	9	159
2018	Procurement	46	22	12	2	2	0	15	80	5	42
2018	Real property	44	24	18	5	3	0	6	73	8	113
2018	Materiel management	53	20	11	13	0	0	4	76	14	37
2018	Information management	64	26	8	0	0	0	3	92	0	34
2018	Information technology	44	30	13	4	4	0	4	77	9	47
2018	Data sciences	54	31	9	0	2	0	3	89	2	32
2018	Policy	21	26	31	6	12	0	3	49	18	84
2018	Project management	38	31	19	8	4	0	0	69	12	310
2018	Other services to the public	53	22	12	7	3	0	3	77	10	785
2018	None of the above	49	24	11	5	4	0	5	78	10	608
2017	Client contact centre	44	29	13	5	4	0	6	77	9	211
2017	Federal regulators	20	30	24	0	26	0	0	50	26	12
2017	Compliance, inspection and enforcement	43	22	22	10	3	0	0	65	13	58
2017	Communications or public affairs	41	25	21	7	5	0	1	66	13	275
2017	Security	38	49	0	0	0	0	13	100	0	13
2017	Science and technology	35	33	18	8	4	0	1	69	13	333
2017	Administration and operations	42	27	14	7	5	0	6	73	12	496
2017	Human resources	39	25	15	9	7	0	5	67	17	206
2017	Financial management	48	20	12	7	4	1	8	75	12	169
2017	Procurement	48	25	16	2	0	0	9	80	2	41
2017	Real property	34	27	23	6	3	1	7	66	9	125
2017	Materiel management	55	25	5	5	3	0	7	86	9	25
2017	Information management	54	17	13	7	0	4	5	78	8	31
2017	Information technology	41	29	8	6	3	0	13	81	10	61
2017	Data sciences	53	24	12	8	3	0	0	77	11	26
2017	Policy	30	37	18	9	6	0	0	67	15	68
2017	Project management	35	31	18	8	5	0	2	68	13	310
2017	Other services to the public	52	24	12	5	3	0	4	79	9	701
2017	None of the above	52	23	13	3	4	0	4	78	8	766

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	29	27	13	8	0	5	49	22	49
2020	Federal regulators	44	21	7	22	7	0	0	64	29	14
2020	Compliance, inspection and enforcement	19	27	29	17	8	0	0	46	25	89
2020	Communications or public affairs	19	38	22	12	8	0	0	57	21	253
2020	Security	30	42	9	0	18	0	0	73	18	10
2020	Science and technology	20	34	23	14	9	0	0	54	23	402
2020	Administration and operations	28	28	22	12	9	0	0	56	22	525
2020	Human resources	33	31	17	12	6	0	0	65	18	211
2020	Financial management	28	34	21	10	8	0	0	61	18	178
2020	Procurement	32	36	16	9	7	0	0	68	16	52
2020	Real property	34	33	20	7	7	0	0	67	13	115
2020	Materiel management	46	23	9	15	0	0	6	74	16	22
2020	Information management	31	27	30	6	6	0	0	58	12	32
2020	Information technology	30	28	24	11	7	0	0	58	18	59
2020	Data sciences	18	45	23	10	4	0	0	63	14	27
2020	Policy	18	28	21	19	15	0	0	46	33	113
2020	Project management	19	31	24	14	12	0	1	50	26	270
2020	Other services to the public	31	28	22	10	8	0	0	60	18	341
2020	None of the above	29	33	18	10	10	0	0	62	20	448
2019	Client contact centre	35	34	17	6	7	0	1	70	13	174
2019	Federal regulators	34	6	52	0	8	0	0	40	8	14
2019	Compliance, inspection and enforcement	23	23	25	11	18	0	0	46	29	91
2019	Communications or public affairs	29	34	17	13	8	0	0	63	20	359
2019	Security	21	12	30	30	7	0	0	33	37	13
2019	Science and technology	18	32	25	13	11	0	0	51	24	409
2019	Administration and operations	30	28	24	10	8	0	1	58	18	579
2019	Human resources	36	30	21	7	6	0	1	66	13	252
2019	Financial management	41	27	16	9	7	0	0	68	16	164
2019	Procurement	39	19	23	12	5	0	2	59	17	46
2019	Real property	34	26	26	7	6	0	0	60	13	129
2019	Materiel management	50	20	6	11	13	0	0	69	25	31
2019	Information management	30	32	30	8	0	0	0	62	8	35
2019	Information technology	33	29	31	0	7	0	0	62	7	48
2019	Data sciences	32	30	20	11	7	0	0	62	18	43
2019	Policy	13	30	22	19	17	0	0	42	36	79
2019	Project management	24	31	25	12	8	0	0	55	20	286
2019	Other services to the public	35	30	17	9	8	0	1	65	17	847
2019	None of the above	37	27	18	7	9	1	0	65	17	651
2018	Client contact centre	32	30	21	12	5	0	0	62	17	203
2018	Compliance, inspection and enforcement	17	18	27	16	21	0	2	35	38	92
2018	Communications or public affairs	27	29	26	12	6	0	0	56	18	351
2018	Security	24	41	24	11	0	0	0	65	11	17
2018	Science and technology	20	31	23	13	13	1	0	51	26	398
2018	Administration and operations	25	28	25	11	10	0	0	53	22	585
2018	Human resources	28	30	22	11	10	0	0	58	21	237
2018	Financial management	36	27	19	10	6	1	2	64	16	159
2018	Procurement	43	28	17	9	2	0	0	71	11	42
2018	Real property	29	28	27	9	7	0	1	57	16	115
2018	Materiel management	39	14	24	11	12	0	0	53	23	36
2018	Information management	42	25	20	10	3	0	0	67	13	34
2018	Information technology	38	22	31	4	2	0	2	62	7	48
2018	Data sciences	28	49	21	2	0	0	0	77	2	33
2018	Policy	7	31	33	13	15	0	1	38	28	84
2018	Project management	24	30	23	12	10	0	0	55	22	310
2018	Other services to the public	32	29	20	10	8	0	1	62	18	787
2018	None of the above	31	27	20	9	11	0	1	59	20	609
2017	Client contact centre	34	30	17	10	7	1	1	66	17	211
2017	Federal regulators	7	23	27	17	26	0	0	30	43	12
2017	Compliance, inspection and enforcement	22	26	22	21	9	0	0	48	30	58
2017	Communications or public affairs	25	30	22	15	8	0	1	55	23	273
2017	Security	32	37	16	7	7	0	0	69	15	13
2017	Science and technology	21	34	27	12	6	0	0	55	18	330
2017	Administration and operations	25	31	22	14	7	0	0	57	22	495
2017	Human resources	30	27	25	8	9	0	1	58	17	208
2017	Financial management	40	26	20	10	4	1	1	66	14	168
2017	Procurement	38	23	26	9	5	0	0	61	14	40
2017	Real property	21	35	24	15	3	0	1	57	19	125
2017	Materiel management	27	48	9	9	8	0	0	75	16	26
2017	Information management	48	27	15	7	0	0	3	77	7	30
2017	Information technology	34	32	12	4	15	0	3	68	20	61
2017	Data sciences	37	32	8	23	0	0	0	69	23	27
2017	Policy	15	42	18	17	8	0	0	57	25	68
2017	Project management	23	35	22	13	7	0	0	58	20	308
2017	Other services to the public	33	28	20	11	7	0	0	62	18	700
2017	None of the above	35	30	18	10	5	0	1	66	16	764

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	29	12	12	8	0	6	67	21	48
2020	Federal regulators	28	21	22	15	14	0	0	49	29	14
2020	Compliance, inspection and enforcement	28	26	20	10	8	0	9	59	20	89
2020	Communications or public affairs	35	24	15	10	11	0	5	62	22	252
2020	Security	30	40	12	9	9	0	0	70	18	10
2020	Science and technology	40	21	15	10	5	0	8	67	17	399
2020	Administration and operations	32	22	19	10	10	0	7	58	22	526
2020	Human resources	39	22	22	6	5	0	7	65	12	212
2020	Financial management	29	26	16	15	8	0	6	58	24	178
2020	Procurement	46	13	18	6	10	0	8	64	17	51
2020	Real property	36	32	15	8	9	0	1	68	17	115
2020	Materiel management	32	16	22	16	7	0	7	52	25	22
2020	Information management	34	15	28	17	6	0	0	49	24	32
2020	Information technology	45	28	14	4	7	0	2	74	11	58
2020	Data sciences	26	28	28	7	11	0	0	54	18	27
2020	Policy	32	22	19	15	9	1	4	56	25	113
2020	Project management	27	22	22	12	12	0	5	52	25	267
2020	Other services to the public	39	23	13	10	7	0	8	68	19	340
2020	None of the above	34	29	16	8	6	0	7	68	15	449

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	27	33	12	4	0	0	51	16	49
2020	Federal regulators	23	23	34	14	7	0	0	46	20	14
2020	Compliance, inspection and enforcement	22	28	25	13	11	0	0	50	24	89
2020	Communications or public affairs	31	34	19	12	5	0	0	65	17	252
2020	Security	27	32	12	9	21	0	0	59	30	10
2020	Science and technology	25	38	25	9	3	0	0	63	12	399
2020	Administration and operations	34	35	19	6	4	1	1	70	10	526
2020	Human resources	38	32	16	8	3	0	3	72	11	212
2020	Financial management	37	38	16	6	1	0	1	77	7	177
2020	Procurement	40	31	26	3	0	0	0	71	3	52
2020	Real property	36	34	17	12	1	0	0	70	13	114
2020	Materiel management	22	49	12	13	0	0	3	73	14	22
2020	Information management	44	29	21	6	0	0	0	73	6	32
2020	Information technology	36	29	17	9	8	0	0	65	17	59
2020	Data sciences	29	32	17	14	7	0	0	62	21	27
2020	Policy	27	38	26	6	4	0	0	64	10	112
2020	Project management	25	34	25	11	5	0	1	59	16	267
2020	Other services to the public	24	32	24	12	5	1	1	58	18	339
2020	None of the above	33	33	18	11	4	0	0	66	16	446
2019	Client contact centre	30	32	18	14	3	1	2	64	17	173
2019	Federal regulators	25	33	13	15	14	0	0	58	29	13
2019	Compliance, inspection and enforcement	21	26	21	19	13	0	0	47	31	91
2019	Communications or public affairs	30	33	20	13	4	0	1	64	16	359
2019	Security	21	72	0	7	0	0	0	93	7	13
2019	Science and technology	29	39	22	7	3	0	0	68	10	407
2019	Administration and operations	32	35	20	8	5	0	1	67	12	579
2019	Human resources	30	39	18	10	3	0	1	69	12	252
2019	Financial management	32	35	20	8	3	0	1	68	11	163
2019	Procurement	28	36	23	10	2	0	0	65	12	46
2019	Real property	27	36	24	11	3	0	0	63	13	129
2019	Materiel management	30	20	30	7	14	0	0	49	20	30
2019	Information management	42	30	15	8	5	0	0	73	13	35
2019	Information technology	30	31	23	11	5	0	0	61	16	48
2019	Data sciences	27	38	21	9	4	0	0	65	13	43
2019	Policy	21	32	29	13	3	0	2	55	16	79
2019	Project management	30	35	18	12	5	0	0	65	17	287
2019	Other services to the public	38	31	15	8	7	0	1	70	15	843
2019	None of the above	34	28	19	10	8	1	0	62	18	651
2018	Client contact centre	22	30	26	15	5	1	1	54	20	204
2018	Compliance, inspection and enforcement	19	30	26	16	8	0	2	50	24	90
2018	Communications or public affairs	24	39	21	11	4	0	0	64	16	349
2018	Security	38	12	40	10	0	0	0	50	10	17
2018	Science and technology	20	41	25	11	4	0	0	60	15	398
2018	Administration and operations	25	34	25	8	6	0	1	60	14	586
2018	Human resources	29	29	25	10	6	1	1	59	16	235
2018	Financial management	30	33	25	7	2	1	1	65	10	158
2018	Procurement	27	38	20	13	3	0	0	64	16	42
2018	Real property	22	36	18	11	12	0	0	58	24	116
2018	Materiel management	23	20	28	19	10	0	0	43	29	37
2018	Information management	41	30	26	0	2	0	0	72	2	34
2018	Information technology	25	36	20	8	9	0	2	62	18	49
2018	Data sciences	42	31	12	3	13	0	0	73	16	32
2018	Policy	23	35	21	11	9	0	1	58	21	83
2018	Project management	19	38	23	13	7	0	0	58	19	309
2018	Other services to the public	29	31	23	8	8	1	1	61	16	782
2018	None of the above	27	31	22	12	7	1	1	59	19	612
2017	Client contact centre	30	27	20	13	6	1	2	59	20	211
2017	Federal regulators	20	32	22	19	7	0	0	51	26	12
2017	Compliance, inspection and enforcement	16	46	15	18	5	0	0	62	23	58
2017	Communications or public affairs	30	36	17	12	5	0	0	66	17	273
2017	Security	13	51	10	13	13	0	0	64	26	13
2017	Science and technology	27	33	23	10	5	1	0	61	16	332
2017	Administration and operations	29	34	20	9	6	1	2	64	16	495
2017	Human resources	31	34	16	10	5	2	2	68	16	209
2017	Financial management	35	30	22	7	5	1	1	66	12	168
2017	Procurement	42	39	3	9	5	0	2	83	14	40
2017	Real property	19	31	24	16	9	1	1	51	25	126
2017	Materiel management	26	26	29	11	8	0	0	52	19	26
2017	Information management	36	21	26	10	7	0	0	58	16	31
2017	Information technology	23	37	27	11	1	0	1	60	12	61
2017	Data sciences	37	35	6	20	0	3	0	74	20	27
2017	Policy	22	41	25	11	1	0	0	63	12	68
2017	Project management	26	33	25	8	6	1	1	60	15	308
2017	Other services to the public	35	30	19	10	5	0	1	65	15	699
2017	None of the above	33	31	18	11	6	0	1	64	17	762

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	35	36	6	2	0	0	56	8	49
2020	Federal regulators	31	28	14	20	7	0	0	60	27	14
2020	Compliance, inspection and enforcement	23	40	18	10	9	0	0	63	19	89
2020	Communications or public affairs	19	33	32	11	5	0	1	52	16	250
2020	Security	21	10	27	30	12	0	0	32	41	10
2020	Science and technology	23	38	25	11	3	0	0	61	14	399
2020	Administration and operations	21	41	24	10	3	1	0	63	13	526
2020	Human resources	27	33	20	14	4	0	2	61	18	213
2020	Financial management	24	46	16	9	4	0	1	70	13	178
2020	Procurement	22	36	31	9	2	0	0	58	11	52
2020	Real property	21	41	25	8	5	0	0	62	13	115
2020	Materiel management	30	23	21	16	7	0	3	55	23	22
2020	Information management	35	42	18	6	0	0	0	76	6	31
2020	Information technology	21	36	19	14	10	0	0	57	24	59
2020	Data sciences	22	39	18	17	3	0	0	61	21	27
2020	Policy	24	28	25	15	8	0	0	52	23	113
2020	Project management	22	32	27	14	5	0	1	54	19	270
2020	Other services to the public	24	32	23	13	7	1	1	57	20	339
2020	None of the above	24	34	23	12	6	0	0	59	18	444
2019	Client contact centre	43	22	17	8	4	1	4	69	13	173
2019	Federal regulators	40	12	28	0	20	0	0	52	20	13
2019	Compliance, inspection and enforcement	24	38	15	14	9	0	0	61	23	91
2019	Communications or public affairs	32	31	21	12	4	0	1	63	15	360
2019	Security	24	64	12	0	0	0	0	88	0	13
2019	Science and technology	24	38	24	10	4	0	0	62	14	406
2019	Administration and operations	26	35	23	9	5	0	1	62	15	580
2019	Human resources	25	28	24	15	8	0	0	53	23	252
2019	Financial management	25	36	23	10	5	0	0	61	16	163
2019	Procurement	34	29	17	19	2	0	0	62	21	46
2019	Real property	22	40	20	11	7	0	0	62	18	129
2019	Materiel management	26	19	30	11	14	0	0	45	25	30
2019	Information management	38	22	11	13	7	0	9	66	22	35
2019	Information technology	14	39	25	13	8	0	0	54	21	48
2019	Data sciences	34	29	21	14	2	0	0	63	16	43
2019	Policy	16	33	29	15	6	0	0	50	21	79
2019	Project management	18	36	28	13	5	0	0	54	18	287
2019	Other services to the public	43	28	15	8	5	0	1	72	13	844
2019	None of the above	29	31	20	11	7	1	0	61	18	651
2018	Client contact centre	32	32	19	10	4	1	2	66	15	203
2018	Compliance, inspection and enforcement	26	33	21	16	3	0	2	60	19	90
2018	Communications or public affairs	29	32	22	13	4	0	1	61	17	350
2018	Security	32	30	24	10	4	0	0	62	14	17
2018	Science and technology	21	37	25	13	4	0	0	58	17	396
2018	Administration and operations	25	31	25	12	4	0	1	58	17	584
2018	Human resources	17	34	25	15	7	1	1	51	23	234
2018	Financial management	29	29	27	9	4	1	1	59	13	157
2018	Procurement	23	45	14	13	5	0	0	68	18	42
2018	Real property	15	35	15	24	11	0	1	50	35	116
2018	Materiel management	28	23	25	9	12	0	2	53	21	37
2018	Information management	47	23	21	6	2	0	0	71	8	34
2018	Information technology	21	39	17	10	8	2	2	63	19	49
2018	Data sciences	42	32	14	6	6	0	0	73	13	32
2018	Policy	14	36	19	18	12	0	1	51	30	84
2018	Project management	15	34	25	18	8	0	0	49	26	310
2018	Other services to the public	33	29	20	9	6	1	1	63	16	784
2018	None of the above	23	31	24	12	8	1	2	55	21	608
2017	Client contact centre	38	26	18	8	5	1	3	67	14	210
2017	Federal regulators	20	24	32	17	7	0	0	44	24	12
2017	Compliance, inspection and enforcement	30	35	20	8	6	0	1	65	14	58
2017	Communications or public affairs	28	36	19	11	5	1	0	64	16	272
2017	Security	18	44	24	7	7	0	0	62	15	13
2017	Science and technology	21	35	22	13	7	0	1	57	21	332
2017	Administration and operations	25	36	22	10	6	0	1	62	16	495
2017	Human resources	19	33	22	14	9	1	2	54	23	209
2017	Financial management	29	36	19	10	5	0	1	66	15	167
2017	Procurement	33	25	14	14	5	2	7	64	20	40
2017	Real property	14	31	21	22	11	0	3	46	33	124
2017	Materiel management	20	18	32	18	12	0	0	38	30	26
2017	Information management	36	18	26	9	2	4	5	59	13	31
2017	Information technology	9	49	22	13	6	0	1	58	20	61
2017	Data sciences	28	36	21	8	6	0	0	65	14	27
2017	Policy	14	36	25	18	8	0	0	49	26	68
2017	Project management	20	32	28	12	8	0	0	52	20	308
2017	Other services to the public	38	29	18	9	4	0	2	69	13	700
2017	None of the above	28	32	20	13	6	0	1	61	19	761

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	38	32	10	4	0	0	55	13	49
2020	Federal regulators	23	30	21	20	7	0	0	53	27	14
2020	Compliance, inspection and enforcement	20	31	28	14	8	0	0	50	22	89
2020	Communications or public affairs	29	31	25	8	7	0	0	60	15	251
2020	Security	18	32	0	27	23	0	0	50	50	10
2020	Science and technology	27	37	18	15	3	0	0	64	18	398
2020	Administration and operations	36	32	19	9	3	0	1	68	12	525
2020	Human resources	36	32	16	10	6	0	0	68	16	212
2020	Financial management	36	35	18	8	2	0	0	71	11	177
2020	Procurement	40	35	20	2	3	0	0	75	4	52
2020	Real property	28	44	13	10	4	0	1	73	14	115
2020	Materiel management	39	19	19	12	7	0	3	60	20	22
2020	Information management	49	28	14	9	0	0	0	77	9	32
2020	Information technology	36	22	24	12	6	0	0	58	19	59
2020	Data sciences	34	31	14	10	10	0	0	65	21	27
2020	Policy	26	32	21	16	5	0	0	58	21	113
2020	Project management	30	30	22	9	8	0	0	61	18	270
2020	Other services to the public	27	35	19	12	5	1	0	63	17	339
2020	None of the above	32	33	21	9	5	0	0	65	14	447
2019	Client contact centre	43	24	20	7	4	0	2	69	11	172
2019	Federal regulators	36	6	36	0	21	0	0	43	21	12
2019	Compliance, inspection and enforcement	28	31	18	13	10	0	0	59	23	91
2019	Communications or public affairs	35	28	20	10	7	0	0	63	17	360
2019	Security	35	42	23	0	0	0	0	77	0	13
2019	Science and technology	31	35	21	8	4	0	0	67	12	406
2019	Administration and operations	36	30	18	10	7	0	0	65	16	579
2019	Human resources	33	26	22	12	7	0	0	59	19	251
2019	Financial management	27	37	18	12	6	0	0	64	18	163
2019	Procurement	42	24	21	10	4	0	0	66	13	46
2019	Real property	34	29	16	14	7	0	0	63	22	129
2019	Materiel management	30	18	25	13	14	0	0	47	27	30
2019	Information management	35	20	13	16	7	3	6	61	25	35
2019	Information technology	29	27	17	17	10	0	0	56	27	48
2019	Data sciences	30	42	19	5	4	0	0	72	9	43
2019	Policy	18	33	25	18	6	0	0	51	24	79
2019	Project management	28	32	20	14	6	0	0	60	20	286
2019	Other services to the public	45	26	15	8	6	0	1	72	14	840
2019	None of the above	32	32	18	10	7	1	0	65	17	650
2018	Client contact centre	31	36	15	10	6	1	1	68	16	204
2018	Compliance, inspection and enforcement	30	26	23	15	6	0	0	56	21	90
2018	Communications or public affairs	24	34	25	11	6	0	0	58	17	349
2018	Security	49	10	25	11	4	0	0	60	15	16
2018	Science and technology	26	38	20	11	5	0	0	64	16	396
2018	Administration and operations	30	35	19	10	5	0	1	65	15	586
2018	Human resources	23	35	21	11	10	0	0	58	21	236
2018	Financial management	26	34	25	10	3	1	1	62	13	158
2018	Procurement	33	26	24	16	0	0	0	60	16	42
2018	Real property	20	29	24	13	14	0	1	49	27	115
2018	Materiel management	18	27	19	26	10	0	0	44	36	37
2018	Information management	41	27	14	12	5	0	0	68	17	34
2018	Information technology	28	24	25	10	10	0	2	53	21	49
2018	Data sciences	35	44	13	3	3	0	2	81	6	32
2018	Policy	18	34	16	22	9	0	1	53	31	84
2018	Project management	22	32	23	15	7	0	1	54	22	308
2018	Other services to the public	34	31	18	9	6	0	1	66	16	784
2018	None of the above	31	27	20	13	8	0	1	58	21	607
2017	Client contact centre	34	28	18	14	5	0	2	63	19	211
2017	Federal regulators	20	24	29	19	7	0	0	44	26	12
2017	Compliance, inspection and enforcement	40	28	13	10	7	2	1	69	18	58
2017	Communications or public affairs	28	36	18	12	5	0	0	65	17	273
2017	Security	34	30	21	7	7	0	0	64	15	13
2017	Science and technology	29	31	21	10	7	1	1	60	18	332
2017	Administration and operations	29	34	19	10	6	1	1	64	16	495
2017	Human resources	26	33	20	10	9	0	2	60	19	209
2017	Financial management	32	32	18	9	7	1	2	66	16	168
2017	Procurement	35	30	23	5	5	0	2	67	10	40
2017	Real property	18	28	23	19	11	1	1	46	30	126
2017	Materiel management	16	27	36	13	8	0	0	43	21	26
2017	Information management	37	26	21	7	5	4	0	65	12	31
2017	Information technology	27	33	24	8	6	0	1	61	14	61
2017	Data sciences	32	30	8	22	8	0	0	62	29	27
2017	Policy	23	28	19	20	10	0	0	51	30	68
2017	Project management	24	30	23	14	8	0	1	55	22	308
2017	Other services to the public	37	33	17	8	4	0	1	71	12	700
2017	None of the above	31	32	18	10	6	1	1	65	16	764

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	28	30	8	4	0	2	57	12	49
2020	Federal regulators	45	28	14	14	0	0	0	73	14	14
2020	Compliance, inspection and enforcement	31	26	19	13	12	0	0	57	24	86
2020	Communications or public affairs	41	35	15	6	3	0	0	76	9	248
2020	Security	30	19	39	0	12	0	0	50	12	10
2020	Science and technology	43	29	14	9	4	0	0	72	13	399
2020	Administration and operations	45	28	14	7	5	1	1	74	12	520
2020	Human resources	51	26	9	9	4	0	0	78	13	211
2020	Financial management	48	32	12	4	4	0	1	80	8	177
2020	Procurement	58	19	17	2	4	0	0	78	6	50
2020	Real property	57	24	8	7	4	0	1	81	11	114
2020	Materiel management	25	33	26	7	7	0	3	60	14	22
2020	Information management	52	30	7	9	3	0	0	81	12	31
2020	Information technology	39	26	20	6	9	0	0	65	15	59
2020	Data sciences	47	25	11	11	7	0	0	72	17	27
2020	Policy	46	32	7	11	3	1	0	79	14	113
2020	Project management	43	25	20	5	6	0	1	68	12	267
2020	Other services to the public	40	26	16	9	7	1	0	67	16	338
2020	None of the above	42	26	19	7	5	0	0	68	13	443
2019	Client contact centre	50	17	18	10	4	0	1	68	13	173
2019	Federal regulators	52	6	18	9	14	0	0	58	23	13
2019	Compliance, inspection and enforcement	37	24	17	9	13	0	0	61	22	90
2019	Communications or public affairs	48	26	17	5	4	0	0	74	9	361
2019	Security	40	23	7	12	7	0	12	71	21	13
2019	Science and technology	43	29	16	7	5	0	0	72	13	407
2019	Administration and operations	45	25	16	9	5	0	1	71	13	576
2019	Human resources	45	29	13	8	5	0	0	74	13	251
2019	Financial management	40	35	11	4	9	1	0	75	13	163
2019	Procurement	53	19	9	14	5	0	0	72	19	46
2019	Real property	46	27	13	11	4	0	1	73	14	129
2019	Materiel management	32	25	23	5	16	0	0	57	20	30
2019	Information management	51	30	10	5	5	0	0	81	10	35
2019	Information technology	36	34	15	10	5	0	0	70	15	48
2019	Data sciences	58	23	8	2	9	0	0	81	11	43
2019	Policy	35	30	19	8	8	0	0	65	15	79
2019	Project management	44	26	16	9	4	0	0	71	14	286
2019	Other services to the public	50	25	12	6	7	0	1	75	13	841
2019	None of the above	43	25	14	9	8	1	0	69	17	651

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	23	23	11	10	0	2	55	22	49
2020	Federal regulators	16	34	21	16	14	0	0	50	29	14
2020	Compliance, inspection and enforcement	25	24	27	15	10	0	0	49	25	89
2020	Communications or public affairs	20	30	25	16	10	0	0	50	25	252
2020	Science and technology	19	30	29	15	7	0	0	49	22	400
2020	Administration and operations	29	28	24	11	8	0	0	57	19	526
2020	Human resources	34	26	24	11	5	0	1	60	16	211
2020	Financial management	22	40	28	7	2	0	0	62	9	178
2020	Procurement	27	29	31	7	6	0	0	56	13	52
2020	Real property	32	32	21	10	4	0	0	65	14	115
2020	Materiel management	39	22	19	10	7	0	3	63	17	22
2020	Information management	18	31	31	12	9	0	0	49	21	32
2020	Information technology	26	42	17	10	5	0	0	68	16	59
2020	Data sciences	23	32	24	10	11	0	0	55	21	27
2020	Policy	19	29	30	15	7	0	0	48	22	112
2020	Project management	18	33	23	15	10	0	0	51	26	270
2020	Other services to the public	35	27	16	11	9	1	1	63	21	340
2020	None of the above	34	30	19	12	5	0	0	64	17	446

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	29	29	8	7	0	3	56	15	48
2020	Federal regulators	16	43	21	20	0	0	0	59	20	14
2020	Compliance, inspection and enforcement	29	30	28	7	5	0	0	59	12	89
2020	Communications or public affairs	23	31	28	14	4	0	0	53	19	252
2020	Security	21	19	18	18	23	0	0	41	41	10
2020	Science and technology	24	34	23	12	6	0	0	59	18	399
2020	Administration and operations	25	33	23	11	7	0	1	58	18	527
2020	Human resources	26	28	25	10	9	0	1	55	19	212
2020	Financial management	29	33	24	10	4	1	0	62	14	177
2020	Procurement	24	30	39	5	2	0	0	54	7	52
2020	Real property	29	38	21	7	6	0	0	66	12	114
2020	Materiel management	26	39	26	3	3	0	3	67	6	22
2020	Information management	43	32	16	6	3	0	0	75	9	32
2020	Information technology	30	29	23	9	10	0	0	59	19	59
2020	Data sciences	29	39	14	11	7	0	0	68	18	27
2020	Policy	21	30	30	11	8	0	0	51	19	113
2020	Project management	25	33	27	9	5	0	1	58	15	270
2020	Other services to the public	34	33	17	10	4	1	1	69	14	340
2020	None of the above	36	31	18	10	5	0	0	67	14	445
2019	Client contact centre	42	31	18	6	3	0	0	73	9	172
2019	Federal regulators	34	22	24	6	14	0	0	56	20	13
2019	Compliance, inspection and enforcement	34	34	14	11	7	0	0	68	18	91
2019	Communications or public affairs	44	31	12	10	4	0	0	75	13	361
2019	Security	21	48	19	12	0	0	0	70	12	13
2019	Science and technology	37	34	17	7	4	0	0	72	11	406
2019	Administration and operations	36	32	20	7	4	0	0	69	11	579
2019	Human resources	34	31	18	12	6	0	0	65	17	250
2019	Financial management	31	38	18	5	7	0	0	69	12	161
2019	Procurement	32	37	22	7	2	0	0	69	9	45
2019	Real property	34	33	19	7	8	0	0	67	14	129
2019	Materiel management	41	19	29	5	7	0	0	60	11	30
2019	Information management	42	31	19	5	2	0	0	73	8	35
2019	Information technology	32	40	16	8	4	0	0	72	12	48
2019	Data sciences	51	25	15	9	0	0	0	76	9	43
2019	Policy	24	41	15	14	6	0	0	65	20	79
2019	Project management	34	34	21	7	5	0	0	68	11	286
2019	Other services to the public	52	26	13	5	2	0	1	79	8	839
2019	None of the above	46	28	16	5	3	1	1	76	8	649
2018	Client contact centre	36	33	20	8	2	1	1	70	10	204
2018	Compliance, inspection and enforcement	23	40	23	11	1	0	2	64	13	90
2018	Communications or public affairs	39	30	22	7	2	0	0	69	10	347
2018	Security	18	39	38	0	4	0	0	57	4	17
2018	Science and technology	37	34	16	9	3	0	0	71	13	397
2018	Administration and operations	35	31	21	10	3	0	0	66	13	584
2018	Human resources	24	28	21	14	12	1	0	53	26	235
2018	Financial management	31	34	19	12	2	1	1	67	14	157
2018	Procurement	29	29	26	9	7	0	0	58	16	42
2018	Real property	28	31	22	12	5	0	2	60	17	116
2018	Materiel management	32	32	27	7	2	0	0	64	10	36
2018	Information management	34	44	15	4	3	0	0	79	7	34
2018	Information technology	26	36	26	9	0	0	2	64	9	48
2018	Data sciences	40	38	12	6	0	2	2	81	6	32
2018	Policy	23	35	21	12	9	0	1	58	21	83
2018	Project management	27	36	25	9	3	0	0	63	12	309
2018	Other services to the public	45	32	11	7	3	0	1	78	10	785
2018	None of the above	42	30	16	8	3	0	1	73	11	608
2017	Client contact centre	38	32	19	7	3	0	2	71	10	210
2017	Federal regulators	15	19	34	22	10	0	0	34	32	12
2017	Compliance, inspection and enforcement	42	35	11	8	3	0	1	78	11	57
2017	Communications or public affairs	39	31	19	8	4	0	0	69	12	273
2017	Security	39	18	24	11	7	0	0	58	18	13
2017	Science and technology	37	35	14	9	3	0	1	74	12	331
2017	Administration and operations	32	35	18	9	5	0	1	67	15	494
2017	Human resources	25	33	19	11	11	0	2	59	22	208
2017	Financial management	41	31	15	9	4	0	1	72	13	168
2017	Procurement	26	47	18	7	2	0	0	72	9	40
2017	Real property	21	35	27	12	2	1	2	57	15	125
2017	Materiel management	40	38	12	10	0	0	0	78	10	25
2017	Information management	42	12	37	0	4	0	4	57	5	31
2017	Information technology	21	36	25	11	5	0	1	58	17	61
2017	Data sciences	42	31	11	10	6	0	0	73	16	27
2017	Policy	26	35	27	10	3	0	0	61	13	68
2017	Project management	24	38	24	9	4	1	1	63	13	307
2017	Other services to the public	50	29	12	4	2	0	2	81	7	698
2017	None of the above	45	29	15	6	2	1	1	76	9	763

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	46	13	14	0	0	2	72	15	48
2020	Federal regulators	36	43	14	7	0	0	0	79	7	14
2020	Compliance, inspection and enforcement	42	30	18	5	5	0	0	72	10	88
2020	Communications or public affairs	43	33	18	4	1	0	1	76	6	250
2020	Security	58	10	12	9	12	0	0	68	21	10
2020	Science and technology	43	33	15	6	2	0	0	76	8	400
2020	Administration and operations	49	28	13	5	3	0	1	79	9	526
2020	Human resources	54	26	15	4	0	0	1	81	4	213
2020	Financial management	48	29	15	4	2	0	1	79	6	176
2020	Procurement	49	34	14	2	2	0	0	83	4	51
2020	Real property	46	32	15	1	4	0	2	80	5	115
2020	Materiel management	46	38	7	9	0	0	0	84	9	22
2020	Information management	41	35	13	6	3	0	3	78	9	32
2020	Information technology	63	24	5	0	3	0	5	91	3	59
2020	Data sciences	46	29	14	11	0	0	0	75	11	27
2020	Policy	40	23	19	15	3	0	0	64	18	111
2020	Project management	39	33	17	7	4	0	0	72	11	267
2020	Other services to the public	37	32	22	5	4	0	1	70	8	338
2020	None of the above	40	33	18	6	3	0	0	73	9	448
2019	Client contact centre	53	23	17	2	3	0	1	77	6	172
2019	Federal regulators	33	30	31	0	6	0	0	63	6	13
2019	Compliance, inspection and enforcement	35	35	17	9	4	0	0	70	13	90
2019	Communications or public affairs	55	26	13	4	2	0	1	82	6	360
2019	Security	44	30	14	12	0	0	0	74	12	13
2019	Science and technology	48	33	12	5	2	0	0	81	7	405
2019	Administration and operations	50	28	12	6	3	0	1	79	9	579
2019	Human resources	63	21	9	4	2	0	1	85	6	252
2019	Financial management	50	29	8	7	3	0	2	82	10	162
2019	Procurement	73	12	7	4	0	0	4	88	4	46
2019	Real property	55	27	10	4	4	0	0	82	8	129
2019	Materiel management	43	37	7	5	9	0	0	80	14	30
2019	Information management	57	16	10	10	5	0	2	74	15	35
2019	Information technology	56	34	4	3	2	0	0	91	5	47
2019	Data sciences	59	30	2	7	2	0	0	88	9	43
2019	Policy	51	26	9	9	5	0	0	77	14	78
2019	Project management	54	22	13	7	3	0	1	77	10	286
2019	Other services to the public	53	24	14	4	3	0	1	78	8	841
2019	None of the above	50	26	13	4	5	1	0	78	10	648
2018	Client contact centre	51	22	15	5	6	0	1	74	11	206
2018	Compliance, inspection and enforcement	40	34	13	7	5	0	2	75	11	90
2018	Communications or public affairs	55	24	12	6	2	0	1	80	8	349
2018	Security	58	22	10	0	10	0	0	80	10	17
2018	Science and technology	50	33	12	4	1	0	0	83	5	397
2018	Administration and operations	55	26	10	4	3	0	1	83	7	585
2018	Human resources	61	25	8	4	1	0	0	87	5	233
2018	Financial management	57	22	10	4	4	1	3	81	8	157
2018	Procurement	54	23	11	7	0	0	4	81	7	42
2018	Real property	47	30	10	4	8	0	1	77	13	114
2018	Materiel management	35	31	17	14	4	0	0	66	17	37
2018	Information management	64	19	8	6	2	0	0	83	9	34
2018	Information technology	69	22	2	4	0	0	2	93	5	49
2018	Data sciences	58	27	6	6	3	0	0	86	9	31
2018	Policy	46	20	12	13	5	0	4	68	19	84
2018	Project management	56	24	12	4	3	0	1	81	7	309
2018	Other services to the public	52	27	13	4	4	0	1	79	8	785
2018	None of the above	47	27	12	8	5	0	1	75	13	606
2017	Client contact centre	54	21	18	5	2	0	0	75	7	211
2017	Federal regulators	46	30	17	7	0	0	0	76	7	12
2017	Compliance, inspection and enforcement	50	30	12	5	2	0	1	81	7	58
2017	Communications or public affairs	53	26	12	6	2	0	1	80	8	274
2017	Security	33	28	24	15	0	0	0	62	15	13
2017	Science and technology	49	33	12	5	2	0	0	82	6	332
2017	Administration and operations	60	22	8	5	4	0	1	83	8	497
2017	Human resources	59	24	9	4	1	0	3	85	6	207
2017	Financial management	64	19	9	3	3	0	1	84	6	167
2017	Procurement	76	14	2	5	0	0	2	93	5	39
2017	Real property	39	32	21	6	2	0	0	71	8	126
2017	Materiel management	59	11	18	12	0	0	0	71	12	26
2017	Information management	70	18	7	0	0	0	4	93	0	31
2017	Information technology	62	24	3	8	1	0	1	87	9	61
2017	Data sciences	57	21	6	8	8	0	0	78	16	27
2017	Policy	57	22	13	3	4	0	1	80	7	68
2017	Project management	54	21	14	6	3	0	1	77	9	309
2017	Other services to the public	58	23	13	4	2	0	0	81	6	701
2017	None of the above	58	26	11	5	1	0	1	84	6	767

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	39	17	10	7	2	65	18	49
2020	Federal regulators	31	41	14	0	13	0	73	13	14
2020	Compliance, inspection and enforcement	28	40	21	8	3	0	68	11	89
2020	Communications or public affairs	25	39	24	10	2	0	65	12	251
2020	Security	30	30	10	9	21	0	60	30	10
2020	Science and technology	24	38	25	12	2	0	61	13	401
2020	Administration and operations	35	36	18	7	3	0	71	10	527
2020	Human resources	38	35	16	7	4	0	73	11	212
2020	Financial management	37	41	15	5	1	1	79	7	175
2020	Procurement	42	40	9	7	2	0	82	9	52
2020	Real property	29	45	17	4	5	1	74	8	114
2020	Materiel management	36	22	29	13	0	0	58	13	22
2020	Information management	29	48	9	6	9	0	76	15	32
2020	Information technology	62	23	7	5	3	0	85	8	59
2020	Data sciences	30	41	10	11	7	0	72	18	27
2020	Policy	15	38	27	15	4	0	53	19	111
2020	Project management	23	35	27	11	4	0	59	14	267
2020	Other services to the public	32	33	23	9	3	0	65	11	334
2020	None of the above	35	30	20	9	5	0	65	15	448

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	11	12	0	0	0	10	86	0	48
2020	Federal regulators	85	7	8	0	0	0	0	92	0	13
2020	Compliance, inspection and enforcement	68	14	8	0	1	0	8	90	1	89
2020	Communications or public affairs	75	14	4	2	1	0	4	93	3	250
2020	Security	59	30	0	0	12	0	0	88	12	10
2020	Science and technology	71	16	6	2	1	0	4	90	3	396
2020	Administration and operations	72	13	6	2	1	1	5	91	3	522
2020	Human resources	76	14	5	0	0	0	5	94	1	211
2020	Financial management	72	16	5	1	1	0	5	93	2	175
2020	Procurement	79	11	0	4	0	0	6	96	4	52
2020	Real property	71	18	5	1	1	0	4	92	2	114
2020	Materiel management	74	16	3	0	0	0	7	97	0	22
2020	Information management	64	21	3	3	0	0	9	94	3	32
2020	Information technology	77	13	5	0	0	0	5	94	0	58
2020	Data sciences	70	11	4	4	0	4	8	92	4	26
2020	Policy	71	12	7	2	2	1	6	88	4	110
2020	Project management	70	15	6	2	1	1	6	91	3	269
2020	Other services to the public	70	14	6	2	1	1	5	90	3	336
2020	None of the above	67	16	5	4	2	1	5	88	6	444
2019	Client contact centre	66	11	7	5	2	3	7	85	7	172
2019	Federal regulators	58	15	13	8	0	0	6	78	8	13
2019	Compliance, inspection and enforcement	74	11	8	2	2	0	3	88	4	91
2019	Communications or public affairs	82	8	3	1	1	0	5	95	2	359
2019	Security	74	7	7	0	0	0	12	92	0	13
2019	Science and technology	76	13	3	2	2	1	4	93	4	406
2019	Administration and operations	78	9	3	3	1	1	6	93	4	576
2019	Human resources	80	9	2	2	0	0	6	95	3	251
2019	Financial management	69	16	5	1	2	1	6	91	4	162
2019	Procurement	85	4	8	0	0	0	4	92	0	46
2019	Real property	83	10	5	0	1	0	1	94	1	129
2019	Materiel management	75	11	9	0	5	0	0	86	5	30
2019	Information management	70	7	5	2	6	0	9	85	9	34
2019	Information technology	70	21	2	0	0	0	7	98	0	48
2019	Data sciences	78	12	0	2	0	0	7	97	3	41
2019	Policy	80	5	6	0	4	0	5	90	4	79
2019	Project management	79	9	3	2	2	1	5	93	4	287
2019	Other services to the public	76	12	3	2	2	0	4	92	5	838
2019	None of the above	70	14	6	2	2	2	4	89	5	648
2018	Client contact centre	60	20	11	1	3	0	4	84	5	204
2018	Compliance, inspection and enforcement	71	11	7	3	4	0	3	85	8	90
2018	Communications or public affairs	76	15	4	1	1	1	3	94	2	350
2018	Security	94	6	0	0	0	0	0	100	0	17
2018	Science and technology	75	13	3	3	2	1	4	92	5	395
2018	Administration and operations	72	14	5	2	2	2	3	90	4	586
2018	Human resources	72	16	3	1	2	1	5	94	4	236
2018	Financial management	71	16	4	2	1	1	6	93	3	158
2018	Procurement	77	10	4	7	0	0	2	89	7	42
2018	Real property	70	13	4	3	6	0	5	87	9	116
2018	Materiel management	69	16	9	0	0	2	4	90	0	37
2018	Information management	92	2	6	0	0	0	0	94	0	34
2018	Information technology	84	10	2	0	0	0	4	98	0	49
2018	Data sciences	71	8	3	0	3	2	12	92	4	32
2018	Policy	73	11	4	1	1	0	10	93	3	82
2018	Project management	74	15	4	1	1	1	4	94	2	308
2018	Other services to the public	66	16	7	3	3	2	4	87	6	781
2018	None of the above	65	18	7	3	2	2	4	87	5	603

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	11	12	2	0	0	6	85	2	49
2020	Federal regulators	86	14	0	0	0	0	0	100	0	14
2020	Compliance, inspection and enforcement	71	12	9	4	5	0	0	83	8	88
2020	Communications or public affairs	85	9	2	1	2	0	1	95	3	250
2020	Science and technology	77	9	6	3	3	0	1	88	6	396
2020	Administration and operations	77	11	4	2	3	1	2	90	5	521
2020	Human resources	81	9	4	0	0	0	5	95	1	210
2020	Financial management	84	7	4	0	2	0	2	93	2	175
2020	Procurement	78	15	4	0	2	0	2	94	2	51
2020	Real property	75	13	4	4	2	1	1	90	6	115
2020	Materiel management	80	9	7	0	0	0	4	93	0	21
2020	Information management	72	6	10	3	0	4	6	86	3	31
2020	Information technology	83	10	0	4	0	0	3	96	4	59
2020	Data sciences	77	23	0	0	0	0	0	100	0	27
2020	Policy	78	12	4	2	1	1	3	93	3	110
2020	Project management	75	10	6	2	4	0	3	87	7	269
2020	Other services to the public	71	11	8	2	4	1	2	85	7	337
2020	None of the above	71	15	7	3	2	1	2	88	5	444
2019	Client contact centre	71	12	7	6	3	0	1	84	9	174
2019	Federal regulators	72	11	12	0	5	0	0	83	5	14
2019	Compliance, inspection and enforcement	59	16	11	7	8	0	0	74	14	91
2019	Communications or public affairs	75	13	5	3	2	1	1	90	5	360
2019	Security	86	0	14	0	0	0	0	86	0	13
2019	Science and technology	74	12	6	4	4	0	1	87	7	405
2019	Administration and operations	70	17	6	3	4	0	1	87	7	577
2019	Human resources	75	10	8	3	3	1	1	86	6	251
2019	Financial management	71	12	6	3	5	1	2	86	8	162
2019	Procurement	85	6	4	4	0	0	2	92	4	46
2019	Real property	73	14	6	4	2	0	0	87	6	128
2019	Materiel management	60	7	20	9	4	0	0	66	13	31
2019	Information management	61	14	10	2	0	0	12	86	3	35
2019	Information technology	73	18	4	2	0	0	2	93	2	48
2019	Data sciences	72	11	9	5	2	0	0	83	7	43
2019	Policy	72	10	4	5	6	0	3	85	12	78
2019	Project management	78	11	5	4	2	0	1	89	6	284
2019	Other services to the public	69	15	7	2	4	0	1	85	7	843
2019	None of the above	68	13	8	5	4	1	1	83	9	651
2018	Client contact centre	64	15	6	7	5	0	3	81	12	205
2018	Compliance, inspection and enforcement	64	14	10	4	5	0	2	79	10	89
2018	Communications or public affairs	75	14	6	2	1	0	2	91	4	350
2018	Security	70	10	10	10	0	0	0	80	10	17
2018	Science and technology	68	16	9	3	3	1	1	85	6	397
2018	Administration and operations	70	15	6	3	3	0	2	87	7	582
2018	Human resources	70	14	6	3	3	1	3	88	6	236
2018	Financial management	72	8	9	2	3	2	3	85	5	158
2018	Procurement	80	7	6	2	0	2	2	92	3	41
2018	Real property	61	15	6	7	7	2	2	79	15	116
2018	Materiel management	76	14	6	0	4	0	0	90	4	37
2018	Information management	86	14	0	0	0	0	0	100	0	33
2018	Information technology	81	10	2	0	2	2	2	95	2	48
2018	Data sciences	69	13	6	3	3	0	5	87	7	31
2018	Policy	71	11	4	1	7	0	6	88	9	82
2018	Project management	72	13	5	4	3	0	3	88	7	308
2018	Other services to the public	64	17	8	3	5	0	3	84	8	786
2018	None of the above	62	16	9	6	5	0	2	79	11	605
2017	Client contact centre	70	9	11	3	4	0	3	82	7	210
2017	Federal regulators	55	15	20	10	0	0	0	71	10	12
2017	Compliance, inspection and enforcement	67	13	11	6	2	0	1	81	8	58
2017	Communications or public affairs	79	9	4	3	3	0	2	90	6	275
2017	Security	73	6	21	0	0	0	0	79	0	13
2017	Science and technology	76	13	4	2	3	1	2	90	5	333
2017	Administration and operations	71	14	6	5	2	0	2	87	7	496
2017	Human resources	76	13	3	3	1	2	2	92	5	209
2017	Financial management	76	9	4	2	4	0	5	89	7	169
2017	Procurement	77	11	7	0	0	0	4	93	0	41
2017	Real property	60	15	10	3	8	1	3	78	11	123
2017	Materiel management	62	21	13	4	0	0	0	82	4	26
2017	Information management	73	7	8	5	0	0	7	86	5	31
2017	Information technology	83	13	1	0	0	1	1	99	0	61
2017	Data sciences	77	10	3	0	8	0	3	89	8	27
2017	Policy	83	11	1	3	0	0	2	96	3	68
2017	Project management	74	12	6	2	2	1	2	89	4	310
2017	Other services to the public	73	13	6	5	3	0	1	87	8	702
2017	None of the above	73	15	4	4	2	1	1	90	6	765

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	27	8	2	0	0	6	90	2	49
2020	Federal regulators	73	21	0	7	0	0	0	93	7	14
2020	Compliance, inspection and enforcement	54	17	15	9	5	0	0	71	14	88
2020	Communications or public affairs	57	28	7	6	1	0	0	86	7	248
2020	Security	67	22	0	0	12	0	0	88	12	10
2020	Science and technology	55	26	12	4	4	0	0	81	7	395
2020	Administration and operations	59	26	8	2	3	1	1	87	5	526
2020	Human resources	72	18	5	2	0	0	2	92	3	212
2020	Financial management	62	23	9	1	2	0	1	87	4	172
2020	Procurement	67	33	0	0	0	0	0	100	0	52
2020	Real property	61	21	11	3	2	0	1	83	5	114
2020	Materiel management	42	35	7	13	0	0	3	79	14	22
2020	Information management	52	26	9	6	0	4	3	84	6	31
2020	Information technology	76	19	4	2	0	0	0	95	2	58
2020	Data sciences	59	27	14	0	0	0	0	86	0	27
2020	Policy	62	25	8	3	1	1	0	88	4	111
2020	Project management	57	24	12	4	3	0	1	81	7	265
2020	Other services to the public	50	29	8	8	4	0	1	80	11	335
2020	None of the above	51	30	10	6	2	0	0	82	8	446
2019	Client contact centre	58	21	13	7	1	0	1	79	8	173
2019	Federal regulators	39	21	28	6	5	0	0	60	11	13
2019	Compliance, inspection and enforcement	43	24	17	9	7	0	0	67	16	90
2019	Communications or public affairs	50	33	11	3	2	1	0	84	5	360
2019	Security	56	26	11	0	7	0	0	82	7	13
2019	Science and technology	46	34	13	5	2	0	0	80	7	403
2019	Administration and operations	45	35	13	3	3	0	0	80	6	578
2019	Human resources	65	22	8	3	1	0	1	88	4	252
2019	Financial management	47	32	14	4	2	0	2	80	6	163
2019	Procurement	70	16	4	8	0	0	2	88	8	46
2019	Real property	49	29	16	5	1	0	1	79	5	128
2019	Materiel management	36	13	28	22	0	0	0	50	22	31
2019	Information management	47	45	6	3	0	0	0	92	3	35
2019	Information technology	48	36	5	5	4	0	2	87	9	48
2019	Data sciences	59	20	14	7	0	0	0	79	7	43
2019	Policy	47	35	11	1	4	0	1	83	5	78
2019	Project management	53	25	14	5	2	0	0	79	7	284
2019	Other services to the public	49	31	12	4	3	0	0	81	7	837
2019	None of the above	48	29	13	5	4	1	1	77	9	648
2018	Client contact centre	46	24	15	9	5	0	1	71	14	206
2018	Compliance, inspection and enforcement	44	32	11	6	5	0	2	77	12	92
2018	Communications or public affairs	51	33	9	4	2	0	0	84	7	347
2018	Security	72	13	6	10	0	0	0	84	10	17
2018	Science and technology	38	36	16	6	3	0	0	74	10	397
2018	Administration and operations	48	33	13	4	2	0	0	81	6	586
2018	Human resources	58	25	11	4	1	0	1	84	5	235
2018	Financial management	48	24	15	6	5	1	0	74	11	159
2018	Procurement	65	26	4	2	2	0	0	91	5	42
2018	Real property	44	33	8	12	3	0	0	77	15	115
2018	Materiel management	31	34	23	8	4	0	0	65	12	37
2018	Information management	48	35	11	6	0	0	0	84	6	34
2018	Information technology	61	27	7	0	2	0	2	90	2	48
2018	Data sciences	64	19	14	0	3	0	0	83	3	33
2018	Policy	56	29	8	2	4	0	1	86	6	84
2018	Project management	47	32	13	6	2	0	0	79	8	310
2018	Other services to the public	42	33	18	4	2	0	1	76	6	785
2018	None of the above	41	33	15	7	3	0	1	75	10	613
2017	Client contact centre	48	29	12	7	2	1	1	78	9	211
2017	Federal regulators	40	24	8	18	10	0	0	64	28	11
2017	Compliance, inspection and enforcement	39	37	9	10	3	0	1	78	13	58
2017	Communications or public affairs	54	28	11	4	1	0	2	84	5	275
2017	Security	59	26	5	10	0	0	0	84	10	13
2017	Science and technology	45	34	13	5	3	0	1	80	7	333
2017	Administration and operations	43	34	15	4	2	0	1	78	6	497
2017	Human resources	65	20	11	2	0	0	1	86	3	209
2017	Financial management	53	29	7	5	3	1	2	85	8	168
2017	Procurement	62	29	7	0	0	0	2	93	0	41
2017	Real property	39	35	16	4	2	1	2	77	7	124
2017	Materiel management	34	32	20	14	0	0	0	66	14	26
2017	Information management	55	24	12	5	0	0	4	82	5	31
2017	Information technology	64	25	8	0	0	2	1	92	0	61
2017	Data sciences	61	16	12	3	8	0	0	77	10	27
2017	Policy	65	19	7	4	4	0	0	84	8	68
2017	Project management	50	28	14	4	3	0	0	79	7	310
2017	Other services to the public	46	34	14	4	2	0	0	80	6	702
2017	None of the above	49	31	11	5	3	0	1	81	8	767

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	19	13	8	0	0	6	78	8	49
2020	Federal regulators	59	35	0	0	7	0	0	93	7	14
2020	Compliance, inspection and enforcement	48	30	9	2	11	0	0	78	13	89
2020	Communications or public affairs	70	15	7	4	4	0	0	85	8	251
2020	Security	48	28	0	12	12	0	0	77	23	10
2020	Science and technology	61	21	9	5	4	0	0	82	9	401
2020	Administration and operations	66	18	6	4	5	1	1	85	9	528
2020	Human resources	66	15	7	6	1	0	4	84	8	211
2020	Financial management	70	20	4	3	2	0	1	91	5	176
2020	Procurement	70	23	5	2	0	0	0	93	2	52
2020	Real property	68	18	5	5	3	0	1	87	8	114
2020	Materiel management	65	12	13	0	7	0	3	79	7	22
2020	Information management	55	14	15	9	3	3	0	72	12	32
2020	Information technology	71	13	10	4	2	0	0	84	5	59
2020	Data sciences	61	21	4	10	3	0	0	83	14	27
2020	Policy	67	19	8	2	4	1	0	87	5	111
2020	Project management	63	15	9	5	7	0	1	79	13	269
2020	Other services to the public	51	25	11	6	6	1	0	76	12	334
2020	None of the above	56	22	11	6	5	0	0	78	11	444
2019	Client contact centre	67	13	9	8	2	0	1	82	10	172
2019	Federal regulators	38	16	35	6	6	0	0	54	11	14
2019	Compliance, inspection and enforcement	51	14	15	9	10	0	0	66	19	90
2019	Communications or public affairs	57	22	12	6	2	0	0	80	8	361
2019	Security	60	21	4	0	14	0	0	82	14	13
2019	Science and technology	58	26	7	5	3	0	0	84	9	404
2019	Administration and operations	56	23	12	5	4	0	0	80	9	575
2019	Human resources	65	18	7	6	3	0	2	84	9	248
2019	Financial management	56	23	10	4	6	0	2	80	10	163
2019	Procurement	65	18	6	10	0	0	2	84	10	46
2019	Real property	61	19	10	5	5	0	0	80	10	127
2019	Materiel management	43	20	15	13	9	0	0	63	22	31
2019	Information management	59	20	11	5	5	0	0	79	10	35
2019	Information technology	49	27	8	7	7	0	2	78	14	48
2019	Data sciences	69	20	7	2	2	0	0	89	4	43
2019	Policy	56	14	15	6	8	0	1	71	14	78
2019	Project management	60	22	10	4	4	0	0	81	8	279
2019	Other services to the public	60	20	8	5	6	0	1	80	12	840
2019	None of the above	56	21	9	7	6	1	0	79	12	644
2018	Client contact centre	47	25	14	7	5	0	2	73	12	205
2018	Compliance, inspection and enforcement	46	32	8	7	5	0	2	80	12	91
2018	Communications or public affairs	52	27	11	5	5	0	0	79	10	346
2018	Security	51	14	21	4	10	0	0	65	14	17
2018	Science and technology	51	23	16	6	4	0	0	74	10	395
2018	Administration and operations	50	26	14	6	4	0	0	76	10	583
2018	Human resources	58	17	12	6	6	0	1	76	13	235
2018	Financial management	61	22	8	3	5	1	0	84	8	158
2018	Procurement	65	21	11	2	0	0	0	87	2	42
2018	Real property	52	20	9	8	11	0	0	72	19	115
2018	Materiel management	41	36	11	6	6	0	0	78	12	37
2018	Information management	55	31	11	0	3	0	0	86	3	34
2018	Information technology	67	9	13	4	4	0	2	78	9	49
2018	Data sciences	75	16	5	0	3	0	0	91	3	33
2018	Policy	51	29	11	2	5	0	1	81	8	84
2018	Project management	54	21	12	5	7	0	1	76	12	308
2018	Other services to the public	49	26	11	6	7	0	1	76	13	786
2018	None of the above	46	24	12	8	9	0	1	71	17	608
2017	Client contact centre	57	21	8	8	4	1	1	79	12	211
2017	Federal regulators	37	22	0	31	10	0	0	60	40	12
2017	Compliance, inspection and enforcement	59	24	8	6	2	1	0	84	8	57
2017	Communications or public affairs	61	22	8	5	3	0	2	84	8	274
2017	Security	50	30	20	0	0	0	0	80	0	13
2017	Science and technology	55	24	10	6	3	0	1	80	10	331
2017	Administration and operations	57	24	8	5	4	0	1	82	9	496
2017	Human resources	67	15	7	6	2	0	2	84	9	206
2017	Financial management	62	19	8	3	5	0	4	84	8	169
2017	Procurement	66	18	9	7	0	0	0	84	7	41
2017	Real property	52	26	8	4	8	0	2	80	13	124
2017	Materiel management	49	35	5	11	0	0	0	84	11	26
2017	Information management	75	13	5	2	0	0	4	92	2	31
2017	Information technology	53	32	11	3	0	0	1	86	3	61
2017	Data sciences	67	15	6	6	6	0	0	82	11	27
2017	Policy	69	17	11	1	2	0	0	86	3	68
2017	Project management	60	21	10	5	3	0	1	82	8	310
2017	Other services to the public	56	20	11	7	5	0	0	77	12	702
2017	None of the above	58	22	9	6	4	0	1	81	10	769

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	26	8	2	0	0	22	88	2	49
2020	Federal regulators	59	7	0	0	0	0	34	100	0	14
2020	Compliance, inspection and enforcement	55	13	6	4	2	0	20	85	7	89
2020	Communications or public affairs	64	10	5	4	1	0	16	89	6	253
2020	Security	66	10	0	0	0	0	24	100	0	10
2020	Science and technology	63	16	5	2	1	0	14	91	3	401
2020	Administration and operations	52	16	9	4	2	0	16	82	7	528
2020	Human resources	64	14	2	1	1	0	18	95	3	210
2020	Financial management	53	18	5	2	2	0	21	89	5	176
2020	Procurement	63	13	2	0	0	0	23	98	0	52
2020	Real property	58	18	7	1	2	0	14	88	4	115
2020	Materiel management	39	26	9	9	0	0	16	77	11	22
2020	Information management	61	6	3	0	0	0	30	96	0	32
2020	Information technology	67	14	2	5	0	0	12	92	6	59
2020	Data sciences	64	25	4	0	0	0	7	96	0	27
2020	Policy	61	13	4	3	1	1	19	91	4	111
2020	Project management	59	15	4	2	3	0	17	89	7	270
2020	Other services to the public	50	20	8	3	4	1	14	82	9	339
2020	None of the above	57	16	6	3	2	0	15	87	6	446
2019	Client contact centre	69	8	3	3	0	1	17	92	4	171
2019	Federal regulators	46	6	12	0	5	0	31	75	7	14
2019	Compliance, inspection and enforcement	59	17	6	2	0	0	16	91	2	89
2019	Communications or public affairs	64	9	5	3	1	0	17	89	4	358
2019	Security	55	12	7	0	0	0	26	90	0	13
2019	Science and technology	58	17	4	2	1	0	17	90	4	399
2019	Administration and operations	53	18	7	3	2	0	16	86	6	577
2019	Human resources	67	9	4	1	0	0	18	93	2	250
2019	Financial management	48	17	9	3	0	1	21	84	4	162
2019	Procurement	63	15	2	6	0	0	13	91	7	45
2019	Real property	53	16	11	2	2	0	16	83	4	128
2019	Materiel management	59	9	8	13	0	0	11	76	15	31
2019	Information management	59	16	2	0	0	0	22	97	0	34
2019	Information technology	67	14	5	0	1	0	12	93	2	47
2019	Data sciences	73	11	2	0	0	0	14	98	0	42
2019	Policy	64	12	6	3	1	0	14	88	4	77
2019	Project management	62	15	5	3	2	0	13	89	5	281
2019	Other services to the public	62	11	5	2	1	0	18	90	4	833
2019	None of the above	62	12	7	1	1	1	15	89	3	648
2018	Client contact centre	55	13	4	1	4	0	24	89	6	204
2018	Compliance, inspection and enforcement	55	13	7	0	3	0	22	87	4	92
2018	Communications or public affairs	55	13	5	2	1	0	24	90	4	346
2018	Security	43	9	5	0	0	0	43	92	0	16
2018	Science and technology	57	16	6	2	1	1	18	90	3	394
2018	Administration and operations	48	22	8	4	1	0	17	84	6	580
2018	Human resources	57	8	4	1	1	0	28	91	3	235
2018	Financial management	48	12	11	4	2	1	22	78	8	160
2018	Procurement	66	14	4	0	2	0	13	92	3	41
2018	Real property	48	22	10	2	0	0	19	86	2	114
2018	Materiel management	49	12	16	4	2	0	17	74	7	36
2018	Information management	55	2	0	3	0	0	40	95	5	34
2018	Information technology	66	11	4	0	2	0	17	92	3	49
2018	Data sciences	66	5	0	0	0	0	30	100	0	33
2018	Policy	49	14	6	2	1	0	28	87	5	84
2018	Project management	51	18	6	4	2	0	18	85	8	308
2018	Other services to the public	53	14	7	3	1	1	22	86	4	781
2018	None of the above	57	16	7	2	1	0	18	89	3	604
2017	Client contact centre	58	9	4	4	2	1	22	87	7	211
2017	Federal regulators	51	0	27	7	0	0	15	59	8	12
2017	Compliance, inspection and enforcement	55	13	3	3	1	0	24	90	6	58
2017	Communications or public affairs	63	9	3	3	1	0	20	91	5	275
2017	Security	89	0	0	0	0	0	11	100	0	13
2017	Science and technology	55	17	5	2	1	0	21	91	3	333
2017	Administration and operations	52	18	8	3	2	0	16	84	5	496
2017	Human resources	57	10	4	0	1	1	27	93	2	208
2017	Financial management	53	13	6	3	2	0	22	85	7	169
2017	Procurement	60	20	2	0	0	0	18	97	0	41
2017	Real property	49	27	8	0	0	0	16	90	0	126
2017	Materiel management	48	18	18	0	0	0	16	79	0	26
2017	Information management	57	5	10	0	0	0	28	86	0	31
2017	Information technology	65	12	0	4	1	0	18	94	6	61
2017	Data sciences	63	6	3	6	0	0	22	89	7	27
2017	Policy	66	11	5	1	2	0	14	90	4	68
2017	Project management	53	15	6	2	1	0	23	88	5	308
2017	Other services to the public	55	14	5	2	1	0	22	89	4	698
2017	None of the above	61	13	5	1	1	0	19	90	3	764

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	25	14	4	0	0	4	81	5	49
2020	Federal regulators	30	27	30	7	7	0	0	57	13	14
2020	Compliance, inspection and enforcement	29	28	24	14	6	0	0	57	20	89
2020	Communications or public affairs	57	29	8	2	1	0	2	88	3	254
2020	Security	68	0	0	9	23	0	0	68	32	10
2020	Science and technology	59	26	12	2	1	0	0	85	3	403
2020	Administration and operations	54	26	11	5	1	0	2	82	6	528
2020	Human resources	74	16	4	2	0	0	3	93	2	214
2020	Financial management	73	18	5	1	1	1	1	92	2	178
2020	Procurement	56	35	7	0	2	0	0	91	2	52
2020	Real property	57	29	8	2	2	0	1	88	4	115
2020	Materiel management	46	50	0	0	0	0	3	100	0	22
2020	Information management	64	24	9	0	0	0	3	91	0	32
2020	Information technology	71	12	9	7	0	0	2	84	7	58
2020	Data sciences	80	20	0	0	0	0	0	100	0	27
2020	Policy	63	23	10	1	1	0	3	88	2	112
2020	Project management	58	23	12	4	2	0	1	82	6	269
2020	Other services to the public	46	35	10	4	3	1	1	82	7	341
2020	None of the above	60	26	8	3	1	0	1	87	4	448
2019	Client contact centre	58	21	11	5	1	1	2	82	7	173
2019	Federal regulators	46	11	18	6	20	0	0	57	25	14
2019	Compliance, inspection and enforcement	33	21	23	14	9	0	0	54	23	90
2019	Communications or public affairs	56	25	12	2	1	1	2	84	3	359
2019	Security	58	5	26	12	0	0	0	63	12	13
2019	Science and technology	62	26	8	2	1	0	1	89	3	401
2019	Administration and operations	53	25	13	5	2	0	2	80	7	578
2019	Human resources	77	14	4	2	1	0	2	94	3	251
2019	Financial management	69	21	5	0	1	0	4	94	1	163
2019	Procurement	63	21	7	8	0	0	0	84	8	46
2019	Real property	69	16	10	3	1	0	2	86	4	128
2019	Materiel management	60	13	20	4	0	0	2	75	5	31
2019	Information management	54	38	5	0	2	0	0	92	2	35
2019	Information technology	57	23	13	2	0	0	5	84	2	48
2019	Data sciences	70	23	2	2	0	0	2	95	2	43
2019	Policy	63	18	11	1	3	0	4	84	4	78
2019	Project management	60	26	10	3	1	0	1	86	4	282
2019	Other services to the public	50	26	15	5	3	0	1	77	9	840
2019	None of the above	63	20	9	2	2	1	2	87	4	649
2018	Client contact centre	48	30	9	7	1	0	5	82	9	206
2018	Compliance, inspection and enforcement	34	24	19	14	7	0	2	59	22	92
2018	Communications or public affairs	53	28	11	4	2	0	2	82	6	346
2018	Security	63	11	16	0	10	0	0	74	10	17
2018	Science and technology	53	33	10	2	0	1	2	88	2	397
2018	Administration and operations	49	26	14	5	3	0	3	77	8	582
2018	Human resources	67	16	6	1	4	0	6	88	5	232
2018	Financial management	63	22	4	1	1	1	8	93	2	158
2018	Procurement	61	34	2	0	0	0	2	98	0	42
2018	Real property	55	27	8	4	3	0	4	85	7	115
2018	Materiel management	64	29	4	0	0	0	4	96	0	37
2018	Information management	58	31	8	0	0	0	2	92	0	34
2018	Information technology	71	13	3	2	7	0	4	87	9	49
2018	Data sciences	71	26	3	0	0	0	0	97	0	33
2018	Policy	54	30	10	2	1	0	2	86	4	83
2018	Project management	50	32	12	3	1	0	2	83	5	309
2018	Other services to the public	41	31	16	6	3	1	2	75	9	782
2018	None of the above	55	24	11	4	2	1	3	82	6	609
2017	Client contact centre	59	24	9	3	3	1	1	85	6	211
2017	Federal regulators	54	13	24	0	10	0	0	66	10	12
2017	Compliance, inspection and enforcement	46	30	11	5	7	0	1	77	12	58
2017	Communications or public affairs	64	23	8	1	1	0	2	89	2	273
2017	Security	50	38	0	0	11	0	0	89	11	13
2017	Science and technology	57	26	10	1	1	1	4	87	3	332
2017	Administration and operations	53	27	11	3	2	1	4	83	6	494
2017	Human resources	69	17	6	2	0	0	6	92	2	206
2017	Financial management	74	15	4	2	0	0	4	93	2	167
2017	Procurement	52	41	3	2	0	0	2	95	2	41
2017	Real property	52	26	11	1	2	0	8	85	3	125
2017	Materiel management	64	22	9	4	0	0	0	87	4	26
2017	Information management	58	35	3	0	0	0	4	97	0	31
2017	Information technology	67	13	4	1	1	2	12	91	3	59
2017	Data sciences	56	33	11	0	0	0	0	89	0	27
2017	Policy	74	16	9	1	0	0	0	90	1	68
2017	Project management	58	26	8	3	2	0	3	87	5	308
2017	Other services to the public	47	31	14	4	2	0	1	79	6	699
2017	None of the above	61	22	8	3	1	1	4	87	4	761

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	12	15	4	8	0	4	72	13	49
2020	Federal regulators	29	23	27	14	7	0	0	52	21	14
2020	Compliance, inspection and enforcement	61	19	12	5	2	0	0	80	8	89
2020	Communications or public affairs	54	17	10	8	11	0	0	71	19	254
2020	Security	39	40	0	0	21	0	0	79	21	10
2020	Science and technology	42	20	14	9	15	0	0	61	25	404
2020	Administration and operations	62	16	9	5	7	1	1	79	12	525
2020	Human resources	66	18	7	3	4	0	1	85	8	213
2020	Financial management	68	18	7	3	4	1	0	86	7	177
2020	Procurement	66	17	11	2	2	0	2	85	4	52
2020	Real property	60	22	10	3	4	0	1	83	8	115
2020	Materiel management	77	0	0	0	16	0	7	82	18	21
2020	Information management	48	25	16	6	0	0	6	77	6	32
2020	Information technology	50	24	11	7	8	0	0	74	15	59
2020	Data sciences	48	28	0	16	7	0	0	76	24	27
2020	Policy	51	17	11	13	5	0	2	70	19	113
2020	Project management	43	25	13	8	11	0	1	68	19	269
2020	Other services to the public	53	23	9	6	8	1	0	77	13	341
2020	None of the above	55	22	8	7	8	0	0	77	15	447
2019	Client contact centre	44	20	20	7	5	1	3	67	12	174
2019	Federal regulators	57	9	18	5	11	0	0	66	16	14
2019	Compliance, inspection and enforcement	54	13	11	5	17	0	0	67	22	91
2019	Communications or public affairs	54	16	14	8	6	0	2	72	14	360
2019	Security	28	41	0	19	0	12	0	79	21	13
2019	Science and technology	40	20	15	11	13	0	1	61	24	405
2019	Administration and operations	57	19	8	6	10	0	1	76	16	578
2019	Human resources	62	16	4	8	9	0	1	79	17	251
2019	Financial management	59	19	8	3	10	0	1	79	13	163
2019	Procurement	59	11	19	6	0	0	4	74	6	45
2019	Real property	62	12	11	5	8	0	1	76	13	128
2019	Materiel management	58	9	26	0	6	0	0	67	6	31
2019	Information management	50	14	10	10	10	0	5	68	22	35
2019	Information technology	59	25	6	3	5	0	2	86	8	48
2019	Data sciences	52	4	8	17	16	0	2	58	34	43
2019	Policy	63	16	5	6	7	0	3	82	13	78
2019	Project management	50	15	14	9	12	0	1	65	20	283
2019	Other services to the public	55	17	10	7	8	0	2	74	15	844
2019	None of the above	57	19	9	5	8	1	1	77	14	650
2018	Client contact centre	43	16	20	7	8	0	5	62	16	206
2018	Compliance, inspection and enforcement	47	17	12	11	11	0	3	66	22	91
2018	Communications or public affairs	52	17	11	7	10	0	3	72	17	347
2018	Security	40	39	5	11	6	0	0	79	17	16
2018	Science and technology	38	19	16	11	15	0	1	57	26	396
2018	Administration and operations	53	18	13	7	7	0	1	72	15	585
2018	Human resources	59	17	7	5	9	0	3	78	14	236
2018	Financial management	60	16	6	6	7	1	3	80	14	160
2018	Procurement	70	7	19	0	2	0	2	78	2	42
2018	Real property	52	20	13	7	6	1	1	73	14	115
2018	Materiel management	25	19	24	20	8	0	4	46	29	37
2018	Information management	70	19	3	5	3	0	0	89	8	34
2018	Information technology	57	19	8	6	9	0	2	77	15	49
2018	Data sciences	50	22	10	6	10	0	3	74	16	33
2018	Policy	63	20	9	4	3	0	1	84	7	84
2018	Project management	46	17	13	10	12	0	2	64	23	307
2018	Other services to the public	48	20	12	8	11	0	2	69	19	786
2018	None of the above	48	20	11	8	11	0	1	70	19	613
2017	Client contact centre	45	20	13	8	11	0	2	67	20	211
2017	Federal regulators	54	22	7	7	10	0	0	75	17	12
2017	Compliance, inspection and enforcement	53	23	9	10	4	0	1	76	14	58
2017	Communications or public affairs	52	17	12	8	7	0	3	71	16	275
2017	Security	53	22	7	10	7	0	0	75	18	13
2017	Science and technology	38	17	18	12	13	0	2	57	25	333
2017	Administration and operations	45	27	10	8	7	0	2	74	16	496
2017	Human resources	60	15	7	8	6	1	3	78	14	209
2017	Financial management	59	17	8	3	6	1	5	81	10	169
2017	Procurement	52	35	7	4	0	0	2	88	5	41
2017	Real property	52	19	13	6	7	0	3	73	13	126
2017	Materiel management	43	23	12	5	13	0	4	69	19	26
2017	Information management	46	39	5	3	2	0	4	89	6	31
2017	Information technology	46	25	13	3	8	0	5	75	12	61
2017	Data sciences	36	23	18	6	12	0	5	62	19	27
2017	Policy	61	19	10	4	4	0	1	81	8	68
2017	Project management	45	21	14	10	7	1	3	69	17	310
2017	Other services to the public	50	19	12	9	8	0	2	70	18	702
2017	None of the above	50	19	10	8	10	0	2	71	18	768

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	32	14	9	4	0	2	72	14	49
2020	Federal regulators	30	23	27	14	7	0	0	52	21	14
2020	Compliance, inspection and enforcement	34	46	14	6	0	0	0	80	6	89
2020	Communications or public affairs	34	35	22	8	2	0	0	69	9	254
2020	Security	50	18	9	12	12	0	0	68	23	10
2020	Science and technology	37	37	17	6	2	0	0	74	8	404
2020	Administration and operations	45	30	14	7	3	0	1	75	11	529
2020	Human resources	45	33	15	5	2	0	0	78	7	213
2020	Financial management	43	37	16	2	2	0	0	80	4	178
2020	Procurement	44	27	22	5	2	0	0	70	7	51
2020	Real property	48	36	11	2	2	0	1	85	4	115
2020	Materiel management	39	51	7	0	0	0	3	93	0	22
2020	Information management	37	36	12	3	3	0	9	80	7	32
2020	Information technology	44	32	15	8	1	0	0	76	9	59
2020	Data sciences	38	51	11	0	0	0	0	89	0	27
2020	Policy	42	32	15	7	3	1	0	75	10	113
2020	Project management	37	40	16	5	2	0	0	77	7	269
2020	Other services to the public	43	36	14	3	2	1	2	81	5	341
2020	None of the above	48	30	15	2	4	0	0	79	6	448
2019	Client contact centre	55	26	12	1	4	0	2	83	5	172
2019	Federal regulators	49	11	30	10	0	0	0	60	10	14
2019	Compliance, inspection and enforcement	46	35	10	8	1	0	0	82	9	91
2019	Communications or public affairs	50	29	14	3	2	1	0	80	5	361
2019	Security	63	19	19	0	0	0	0	81	0	13
2019	Science and technology	45	36	13	3	2	0	1	82	5	405
2019	Administration and operations	52	28	15	3	2	0	0	80	5	578
2019	Human resources	51	28	15	3	1	0	1	80	4	249
2019	Financial management	52	30	13	3	1	0	1	83	4	163
2019	Procurement	47	29	11	6	5	0	2	77	11	46
2019	Real property	58	25	12	3	1	0	1	84	4	128
2019	Materiel management	61	24	15	0	0	0	0	85	0	31
2019	Information management	48	35	15	2	0	0	0	82	2	35
2019	Information technology	55	27	11	4	0	0	2	85	4	48
2019	Data sciences	58	28	11	2	0	0	0	86	2	43
2019	Policy	44	22	22	8	3	0	1	67	10	78
2019	Project management	51	33	11	4	1	0	1	85	4	284
2019	Other services to the public	54	28	12	3	2	0	1	83	5	841
2019	None of the above	55	26	11	4	2	1	1	83	6	645
2018	Client contact centre	46	31	16	3	1	0	3	80	4	205
2018	Compliance, inspection and enforcement	41	38	9	7	3	0	2	81	10	91
2018	Communications or public affairs	47	34	11	4	1	0	2	83	5	347
2018	Security	46	28	26	0	0	0	0	74	0	17
2018	Science and technology	40	41	13	3	2	0	1	82	5	396
2018	Administration and operations	47	32	15	4	2	0	1	80	5	584
2018	Human resources	53	29	13	3	1	0	1	83	4	235
2018	Financial management	49	31	11	4	4	1	1	81	8	160
2018	Procurement	53	24	16	7	0	0	0	78	7	42
2018	Real property	47	25	17	4	3	0	3	75	8	115
2018	Materiel management	62	27	10	0	0	0	0	90	0	38
2018	Information management	52	27	21	0	0	0	0	79	0	34
2018	Information technology	50	29	13	2	2	0	4	83	4	49
2018	Data sciences	68	22	3	3	3	0	0	90	6	33
2018	Policy	36	38	21	2	1	0	1	75	4	84
2018	Project management	49	31	14	2	1	0	2	82	4	310
2018	Other services to the public	46	33	13	4	2	1	2	80	6	786
2018	None of the above	53	26	13	4	2	1	2	81	6	611
2017	Client contact centre	53	29	12	4	1	0	2	83	5	210
2017	Federal regulators	44	7	32	0	10	7	0	55	10	12
2017	Compliance, inspection and enforcement	43	34	15	5	0	0	3	79	5	58
2017	Communications or public affairs	48	31	16	3	1	0	1	80	5	274
2017	Security	53	47	0	0	0	0	0	100	0	13
2017	Science and technology	50	33	9	4	3	0	1	83	7	332
2017	Administration and operations	50	31	12	4	1	0	2	83	5	495
2017	Human resources	52	28	14	2	1	1	2	82	3	209
2017	Financial management	56	22	12	3	4	1	2	80	7	169
2017	Procurement	61	20	11	3	2	0	2	84	5	41
2017	Real property	52	28	10	4	1	1	3	85	4	125
2017	Materiel management	47	20	21	4	3	0	4	71	8	26
2017	Information management	57	27	9	0	2	0	4	88	2	31
2017	Information technology	38	33	18	10	0	0	1	72	10	59
2017	Data sciences	44	29	11	5	5	0	7	78	10	27
2017	Policy	57	24	16	2	1	0	0	81	3	68
2017	Project management	50	31	12	3	1	0	3	84	4	309
2017	Other services to the public	53	29	11	3	3	0	1	83	6	702
2017	None of the above	57	28	9	4	1	0	2	86	5	766

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	46	20	6	8	0	0	67	13	49
2020	Federal regulators	15	21	34	23	7	0	0	37	29	14
2020	Compliance, inspection and enforcement	13	51	25	8	2	0	0	64	11	89
2020	Communications or public affairs	17	41	29	9	4	0	0	58	13	254
2020	Security	42	47	0	0	12	0	0	88	12	10
2020	Science and technology	15	45	30	7	3	0	0	60	10	404
2020	Administration and operations	22	44	22	8	4	0	0	66	12	529
2020	Human resources	32	38	23	5	1	0	0	71	6	213
2020	Financial management	28	39	26	6	1	0	0	67	7	178
2020	Procurement	30	37	24	10	0	0	0	67	10	52
2020	Real property	16	47	27	5	4	1	1	64	9	115
2020	Materiel management	13	25	40	9	13	0	0	38	22	22
2020	Information management	15	41	38	3	3	0	0	56	6	32
2020	Information technology	33	40	21	6	0	0	0	73	6	59
2020	Data sciences	13	52	32	4	0	0	0	65	4	27
2020	Policy	15	39	32	8	6	0	0	54	14	113
2020	Project management	20	40	31	6	3	0	0	60	9	270
2020	Other services to the public	21	36	27	10	5	0	0	57	16	340
2020	None of the above	18	43	27	8	4	0	0	62	11	450

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	38	41	7	2	0	0	50	9	49
2020	Federal regulators	9	34	43	14	0	0	0	43	14	14
2020	Compliance, inspection and enforcement	10	30	36	14	10	0	0	40	24	89
2020	Communications or public affairs	6	40	37	14	2	0	0	46	17	253
2020	Security	21	28	30	12	9	0	0	50	21	10
2020	Science and technology	7	36	38	14	4	0	0	44	19	403
2020	Administration and operations	12	36	33	14	5	0	0	48	19	527
2020	Human resources	14	35	36	11	5	0	0	49	15	214
2020	Financial management	15	34	34	11	6	1	0	49	17	178
2020	Procurement	12	35	31	18	4	0	0	47	21	52
2020	Real property	14	36	32	14	4	0	0	50	18	115
2020	Materiel management	23	26	28	16	6	0	0	50	22	22
2020	Information management	10	43	39	6	3	0	0	53	9	32
2020	Information technology	11	36	34	14	5	0	0	47	19	59
2020	Data sciences	23	33	37	4	4	0	0	56	7	26
2020	Policy	8	25	40	20	8	0	0	33	28	113
2020	Project management	8	31	41	14	6	0	0	39	20	268
2020	Other services to the public	13	31	36	13	7	0	0	44	20	341
2020	None of the above	13	31	35	14	5	1	0	45	19	447
2019	Client contact centre	22	38	28	9	2	0	0	60	12	174
2019	Federal regulators	18	23	23	25	11	0	0	40	36	14
2019	Compliance, inspection and enforcement	13	22	37	18	10	0	0	35	28	91
2019	Communications or public affairs	16	36	36	11	1	0	0	51	12	361
2019	Security	0	40	30	30	0	0	0	40	30	13
2019	Science and technology	12	36	35	14	3	0	0	47	17	408
2019	Administration and operations	14	37	35	11	4	0	0	50	14	581
2019	Human resources	17	32	31	14	6	0	0	49	20	253
2019	Financial management	13	41	32	9	5	0	0	54	14	164
2019	Procurement	12	33	40	13	2	0	0	45	15	46
2019	Real property	17	32	32	19	1	0	0	49	20	129
2019	Materiel management	21	23	45	7	4	0	0	44	11	31
2019	Information management	20	40	28	8	5	0	0	60	12	35
2019	Information technology	16	28	33	16	7	0	0	45	23	48
2019	Data sciences	14	45	32	7	2	0	0	59	9	43
2019	Policy	2	33	36	19	9	0	0	36	28	79
2019	Project management	12	32	37	13	5	0	0	45	19	287
2019	Other services to the public	21	39	25	9	5	0	0	61	14	849
2019	None of the above	21	31	30	13	5	1	0	52	18	653
2018	Client contact centre	18	33	33	10	6	0	0	52	16	207
2018	Compliance, inspection and enforcement	8	27	31	24	10	0	0	34	35	91
2018	Communications or public affairs	13	38	34	12	3	0	0	51	15	351
2018	Security	10	48	24	4	14	0	0	58	18	17
2018	Science and technology	9	33	37	17	4	0	0	43	20	397
2018	Administration and operations	12	31	38	16	3	0	0	43	19	585
2018	Human resources	13	24	39	18	6	0	0	37	24	235
2018	Financial management	15	34	33	12	5	0	0	49	18	162
2018	Procurement	11	37	32	15	4	0	0	48	20	43
2018	Real property	10	31	32	21	6	0	0	41	27	116
2018	Materiel management	25	21	27	19	5	0	2	47	25	38
2018	Information management	33	43	16	8	0	0	0	76	8	34
2018	Information technology	15	33	37	14	0	0	0	49	14	49
2018	Data sciences	19	43	35	0	3	0	0	62	3	33
2018	Policy	4	25	47	17	8	0	0	28	24	84
2018	Project management	11	27	44	15	3	0	0	38	18	313
2018	Other services to the public	20	34	30	12	4	0	0	54	16	790
2018	None of the above	18	29	32	15	6	0	0	47	21	614
2017	Client contact centre	17	36	32	9	5	1	0	54	14	211
2017	Federal regulators	13	22	39	10	17	0	0	35	26	12
2017	Compliance, inspection and enforcement	14	23	33	22	9	0	0	37	30	58
2017	Communications or public affairs	9	33	42	13	3	0	0	41	16	275
2017	Security	6	50	26	0	18	0	0	56	18	13
2017	Science and technology	7	38	39	11	5	0	0	46	16	333
2017	Administration and operations	10	29	37	16	7	0	0	40	23	495
2017	Human resources	10	20	43	19	9	0	0	30	27	209
2017	Financial management	15	32	36	14	3	0	0	47	17	169
2017	Procurement	16	27	38	14	4	0	0	43	18	41
2017	Real property	10	21	45	19	5	0	0	32	24	125
2017	Materiel management	2	31	41	14	8	4	0	35	22	26
2017	Information management	21	40	28	5	2	0	4	63	8	31
2017	Information technology	9	51	28	11	1	0	0	60	12	61
2017	Data sciences	20	29	37	6	8	0	0	50	13	27
2017	Policy	4	35	42	16	3	0	0	39	19	68
2017	Project management	9	31	39	12	9	0	0	40	21	310
2017	Other services to the public	20	34	31	10	5	0	0	54	15	703
2017	None of the above	16	31	35	13	4	1	0	48	17	770

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	2	17	53	26	2	0	0	28	19	49
2020	Federal regulators	13	21	44	23	0	0	0	23	34	14
2020	Compliance, inspection and enforcement	11	22	36	22	9	0	0	31	33	89
2020	Communications or public affairs	7	28	40	18	7	0	0	24	35	251
2020	Security	9	12	31	27	21	0	0	48	21	10
2020	Science and technology	8	23	42	19	8	0	0	27	31	403
2020	Administration and operations	11	23	38	20	9	0	0	29	34	526
2020	Human resources	11	21	42	18	8	0	0	26	32	211
2020	Financial management	12	16	40	24	8	0	0	32	28	178
2020	Procurement	10	23	34	29	4	0	0	33	33	51
2020	Real property	9	15	42	25	10	0	0	35	23	113
2020	Materiel management	6	17	32	30	15	0	0	45	24	21
2020	Information management	6	18	36	31	10	0	0	40	24	32
2020	Information technology	18	13	34	29	5	0	0	34	31	58
2020	Data sciences	7	28	25	35	4	0	0	39	36	26
2020	Policy	18	23	40	15	4	0	0	19	41	113
2020	Project management	11	19	43	21	6	0	0	27	30	268
2020	Other services to the public	9	19	38	24	9	1	0	33	29	338
2020	None of the above	10	21	35	24	11	0	0	34	30	446
2019	Client contact centre	10	15	38	23	14	0	0	37	25	170
2019	Federal regulators	20	21	22	19	19	0	0	37	41	13
2019	Compliance, inspection and enforcement	17	20	45	9	9	0	0	18	37	91
2019	Communications or public affairs	8	25	36	22	9	0	0	31	33	358
2019	Security	0	18	44	32	5	0	0	37	18	13
2019	Science and technology	8	17	41	21	13	0	0	34	25	406
2019	Administration and operations	10	20	40	21	9	0	0	30	30	576
2019	Human resources	12	21	35	20	13	0	0	32	33	250
2019	Financial management	11	15	39	28	8	0	0	35	26	162
2019	Procurement	5	35	38	15	6	0	0	21	40	46
2019	Real property	8	19	33	27	12	0	1	40	27	128
2019	Materiel management	0	26	44	16	14	0	0	30	26	31
2019	Information management	5	23	41	19	11	0	0	31	28	35
2019	Information technology	12	21	38	14	15	0	0	29	33	48
2019	Data sciences	7	14	42	20	16	0	0	37	21	43
2019	Policy	10	29	41	16	4	0	0	20	39	79
2019	Project management	10	22	38	21	9	0	0	30	32	285
2019	Other services to the public	10	17	36	22	14	0	0	36	28	839
2019	None of the above	10	17	34	24	14	0	1	39	27	646
2018	Client contact centre	5	16	36	28	13	0	2	42	22	205
2018	Compliance, inspection and enforcement	15	23	38	15	10	0	0	25	37	92
2018	Communications or public affairs	10	18	40	25	7	0	0	32	28	345
2018	Security	0	14	52	34	0	0	0	34	14	17
2018	Science and technology	8	19	41	25	7	0	0	33	27	396
2018	Administration and operations	10	22	39	18	11	0	0	30	31	582
2018	Human resources	12	21	42	15	9	0	0	25	33	233
2018	Financial management	8	20	38	19	15	0	1	34	27	159
2018	Procurement	9	18	40	23	11	0	0	34	26	43
2018	Real property	10	22	33	24	10	0	0	34	33	115
2018	Materiel management	8	32	21	20	13	0	6	36	42	38
2018	Information management	0	14	23	42	20	0	0	62	14	32
2018	Information technology	10	16	25	32	15	1	0	48	26	49
2018	Data sciences	3	9	30	33	25	0	0	57	13	33
2018	Policy	14	24	47	14	0	0	1	14	38	85
2018	Project management	10	22	39	22	6	0	0	28	32	313
2018	Other services to the public	10	17	37	23	12	0	0	35	27	776
2018	None of the above	11	18	36	23	12	0	0	35	29	612
2017	Client contact centre	6	17	35	24	17	1	1	41	23	211
2017	Federal regulators	10	33	50	0	7	0	0	7	43	12
2017	Compliance, inspection and enforcement	7	22	31	25	13	2	0	39	29	58
2017	Communications or public affairs	6	20	46	20	8	0	0	28	26	274
2017	Security	7	5	33	44	11	0	0	54	13	13
2017	Science and technology	5	16	41	28	9	0	0	37	21	331
2017	Administration and operations	10	17	42	21	9	0	0	30	28	496
2017	Human resources	10	23	39	19	9	0	0	28	33	209
2017	Financial management	8	19	36	24	12	0	2	36	27	168
2017	Procurement	4	23	40	30	2	0	0	32	27	41
2017	Real property	8	23	30	25	11	1	1	37	32	126
2017	Materiel management	0	28	46	18	9	0	0	27	28	26
2017	Information management	7	7	41	25	15	0	4	42	14	31
2017	Information technology	3	9	40	29	19	0	0	48	11	61
2017	Data sciences	12	8	38	24	17	0	0	41	21	27
2017	Policy	7	20	44	19	9	0	0	28	27	68
2017	Project management	9	18	39	23	11	0	0	34	27	310
2017	Other services to the public	8	20	36	24	12	0	1	36	28	699
2017	None of the above	7	17	36	25	14	1	1	40	24	760

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	53	14	4	7	2	0	75	11	49
2020	Federal regulators	52	34	7	7	0	0	0	86	7	14
2020	Compliance, inspection and enforcement	31	52	7	7	2	1	0	84	9	89
2020	Communications or public affairs	37	49	8	6	1	0	0	86	6	254
2020	Security	42	28	30	0	0	0	0	70	0	10
2020	Science and technology	37	41	12	7	2	1	0	78	9	404
2020	Administration and operations	40	41	10	4	4	1	0	82	8	527
2020	Human resources	44	39	7	8	1	1	0	84	9	213
2020	Financial management	37	46	11	5	1	1	0	83	6	178
2020	Procurement	41	44	4	4	4	4	0	89	8	52
2020	Real property	42	39	12	7	0	0	0	81	7	115
2020	Materiel management	48	22	10	20	0	0	0	70	20	22
2020	Information management	38	31	16	12	0	3	0	71	12	32
2020	Information technology	41	33	12	9	4	2	0	75	13	59
2020	Data sciences	41	41	10	7	0	0	0	82	7	27
2020	Policy	34	43	14	6	2	1	0	78	8	113
2020	Project management	30	50	10	7	2	0	0	81	9	269
2020	Other services to the public	26	42	14	12	4	2	0	69	16	340
2020	None of the above	29	39	17	12	2	1	0	68	14	449
2019	Client contact centre	19	39	17	9	9	8	0	62	19	172
2019	Federal regulators	21	43	25	5	6	0	0	64	11	14
2019	Compliance, inspection and enforcement	25	40	15	16	5	0	0	64	21	91
2019	Communications or public affairs	27	46	15	8	2	2	1	75	10	360
2019	Security	0	76	19	0	0	5	0	80	0	13
2019	Science and technology	22	48	15	10	3	1	0	71	13	409
2019	Administration and operations	26	40	18	12	4	0	0	66	16	580
2019	Human resources	42	40	9	6	2	1	0	83	8	252
2019	Financial management	28	45	13	6	5	2	0	75	12	163
2019	Procurement	25	45	19	6	4	2	0	71	10	46
2019	Real property	27	48	16	5	2	2	0	76	7	128
2019	Materiel management	26	43	16	15	0	0	0	69	15	31
2019	Information management	25	49	13	8	2	3	0	76	10	35
2019	Information technology	32	31	21	9	2	5	0	67	11	48
2019	Data sciences	22	43	14	19	0	2	0	66	19	43
2019	Policy	26	53	5	10	6	0	0	79	16	79
2019	Project management	28	46	13	9	3	1	0	74	12	286
2019	Other services to the public	23	36	17	12	8	3	0	61	21	846
2019	None of the above	26	34	17	11	7	4	0	62	19	649
2018	Client contact centre	13	39	23	12	8	5	0	55	21	206
2018	Compliance, inspection and enforcement	16	43	12	17	13	0	0	58	29	92
2018	Communications or public affairs	24	40	17	10	6	3	0	66	17	350
2018	Security	20	46	24	10	0	0	0	66	10	17
2018	Science and technology	20	46	16	12	3	2	1	68	16	397
2018	Administration and operations	23	42	16	10	6	3	0	67	17	586
2018	Human resources	30	43	12	11	3	0	0	74	14	237
2018	Financial management	19	43	23	7	5	3	0	64	12	159
2018	Procurement	24	47	23	5	2	0	0	70	7	43
2018	Real property	24	43	12	11	9	2	0	67	20	116
2018	Materiel management	28	35	22	5	7	2	0	65	13	38
2018	Information management	16	62	8	12	2	0	0	78	14	34
2018	Information technology	25	38	22	4	8	2	0	64	13	48
2018	Data sciences	27	52	11	7	3	0	0	79	10	33
2018	Policy	20	38	24	8	7	2	1	60	15	85
2018	Project management	21	45	16	11	4	3	0	68	16	312
2018	Other services to the public	19	35	19	16	9	2	0	55	26	788
2018	None of the above	18	32	21	15	9	3	1	52	25	612
2017	Client contact centre	10	33	24	18	6	8	1	47	26	211
2017	Federal regulators	7	44	31	10	7	0	0	52	17	12
2017	Compliance, inspection and enforcement	17	33	35	10	4	2	0	51	14	58
2017	Communications or public affairs	16	40	22	12	7	3	1	58	19	274
2017	Security	5	16	20	37	6	16	0	26	51	13
2017	Science and technology	15	42	20	14	6	2	0	59	20	333
2017	Administration and operations	20	39	16	10	9	5	0	63	20	493
2017	Human resources	27	45	10	11	5	2	0	73	16	209
2017	Financial management	20	40	20	12	4	4	0	62	17	169
2017	Procurement	22	37	23	14	2	2	0	60	17	41
2017	Real property	14	37	24	11	10	3	1	53	22	126
2017	Materiel management	23	17	20	18	17	5	0	42	37	26
2017	Information management	30	31	18	7	4	0	9	67	13	31
2017	Information technology	14	43	15	9	4	14	0	67	16	61
2017	Data sciences	40	19	31	0	10	0	0	59	10	27
2017	Policy	26	44	14	4	8	3	0	73	13	68
2017	Project management	19	43	15	10	7	6	0	66	18	310
2017	Other services to the public	14	31	20	14	15	5	1	47	31	703
2017	None of the above	15	33	22	14	8	6	1	52	24	768

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	32	23	11	9	0	57	21	48
2020	Federal regulators	35	31	14	20	0	0	66	20	14
2020	Compliance, inspection and enforcement	26	35	22	9	8	0	60	18	89
2020	Communications or public affairs	33	43	13	9	2	0	76	11	254
2020	Security	30	40	12	18	0	0	70	18	10
2020	Science and technology	32	37	16	10	3	1	70	14	404
2020	Administration and operations	37	34	13	9	5	2	73	14	529
2020	Human resources	38	36	10	12	3	2	75	15	214
2020	Financial management	37	33	18	7	2	2	72	9	176
2020	Procurement	39	37	13	6	2	4	79	8	52
2020	Real property	36	35	20	6	2	0	71	8	115
2020	Materiel management	37	17	23	16	7	0	54	23	22
2020	Information management	28	45	15	12	0	0	73	12	32
2020	Information technology	34	36	15	8	4	3	72	12	59
2020	Data sciences	38	41	10	7	4	0	79	11	27
2020	Policy	29	35	16	13	4	2	66	18	113
2020	Project management	29	43	11	9	6	2	74	15	270
2020	Other services to the public	26	33	19	14	7	2	60	21	339
2020	None of the above	29	32	18	13	6	3	62	19	449

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	32	18	11	10	2	0	60	21	49
2020	Federal regulators	37	27	22	14	0	0	0	64	14	14
2020	Compliance, inspection and enforcement	39	28	5	15	11	1	0	68	27	89
2020	Communications or public affairs	46	32	10	8	5	0	0	78	13	253
2020	Security	30	28	18	0	23	0	0	59	23	10
2020	Science and technology	35	34	11	10	9	1	0	70	19	403
2020	Administration and operations	43	27	11	10	9	1	0	70	19	529
2020	Human resources	49	30	7	8	5	1	0	79	14	213
2020	Financial management	46	31	7	7	9	0	0	78	16	177
2020	Procurement	51	23	7	14	5	0	0	74	19	52
2020	Real property	41	28	13	12	5	1	0	70	17	114
2020	Materiel management	36	16	19	19	7	0	3	53	27	22
2020	Information management	43	32	9	3	9	3	0	78	13	32
2020	Information technology	35	30	16	12	7	0	0	65	19	57
2020	Data sciences	36	43	4	10	7	0	0	79	17	27
2020	Policy	36	41	5	13	4	1	0	77	17	112
2020	Project management	37	32	12	10	9	0	0	68	20	269
2020	Other services to the public	38	26	13	13	9	2	0	65	22	339
2020	None of the above	33	31	11	12	10	1	0	65	23	450

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	29	19	4	6	3	0	69	11	48
2020	Federal regulators	43	44	7	7	0	0	0	87	7	14
2020	Compliance, inspection and enforcement	53	25	4	5	10	3	0	81	15	88
2020	Communications or public affairs	57	28	9	3	2	0	0	86	5	254
2020	Security	30	40	30	0	0	0	0	70	0	10
2020	Science and technology	51	31	10	3	3	1	0	84	6	402
2020	Administration and operations	53	25	11	4	4	3	1	80	8	527
2020	Human resources	58	26	9	4	0	2	0	86	5	213
2020	Financial management	57	29	4	3	3	4	1	89	7	176
2020	Procurement	57	20	12	7	4	0	0	77	11	52
2020	Real property	49	25	17	9	0	1	0	75	9	114
2020	Materiel management	38	35	10	7	7	0	3	76	14	22
2020	Information management	53	28	9	6	0	3	0	84	6	32
2020	Information technology	49	31	14	5	2	0	0	80	6	59
2020	Data sciences	58	18	0	11	4	4	6	84	16	26
2020	Policy	53	31	9	4	2	2	0	86	5	112
2020	Project management	51	27	9	6	5	2	0	79	11	268
2020	Other services to the public	43	28	14	6	5	4	0	74	11	337
2020	None of the above	42	28	16	5	5	3	0	73	10	448

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	43	17	15	4	0	0	64	19	49
2020	Federal regulators	29	44	7	14	7	0	0	73	20	14
2020	Compliance, inspection and enforcement	26	32	16	11	16	0	0	57	27	89
2020	Communications or public affairs	30	45	12	8	5	1	0	75	13	254
2020	Security	30	58	0	0	12	0	0	88	12	10
2020	Science and technology	29	38	15	12	7	0	0	66	18	404
2020	Administration and operations	33	35	14	10	5	2	0	70	16	528
2020	Human resources	40	34	12	11	2	1	0	75	13	214
2020	Financial management	34	42	9	8	5	2	0	77	13	178
2020	Procurement	46	23	20	7	2	2	0	71	9	52
2020	Real property	36	33	19	6	5	0	0	69	12	114
2020	Materiel management	39	16	22	20	3	0	0	55	23	22
2020	Information management	32	29	15	21	0	0	3	63	21	32
2020	Information technology	33	33	21	11	1	2	0	67	12	59
2020	Data sciences	17	51	25	7	0	0	0	68	7	27
2020	Policy	35	31	18	8	7	1	0	67	15	113
2020	Project management	31	34	18	8	8	1	0	66	16	269
2020	Other services to the public	28	31	19	13	9	1	0	59	22	340
2020	None of the above	27	33	18	13	7	2	0	61	21	450
2019	Client contact centre	23	42	19	7	8	2	0	66	15	173
2019	Federal regulators	6	36	24	22	12	0	0	42	34	13
2019	Compliance, inspection and enforcement	19	32	14	16	20	0	0	50	36	91
2019	Communications or public affairs	27	37	17	15	3	1	0	64	19	358
2019	Security	16	40	33	11	0	0	0	56	11	13
2019	Science and technology	22	40	17	13	7	1	0	62	20	407
2019	Administration and operations	23	36	18	15	8	0	0	59	23	579
2019	Human resources	32	35	15	12	4	1	0	68	16	252
2019	Financial management	23	39	13	14	10	1	0	62	25	164
2019	Procurement	35	29	18	16	2	0	0	65	17	45
2019	Real property	19	41	23	13	4	1	0	60	17	129
2019	Materiel management	20	34	26	11	9	0	0	54	20	31
2019	Information management	25	31	15	24	5	0	0	56	29	35
2019	Information technology	31	33	17	9	11	0	0	63	20	47
2019	Data sciences	26	33	21	11	5	5	0	61	17	43
2019	Policy	17	40	23	8	13	0	0	57	20	79
2019	Project management	24	37	18	14	6	2	0	62	20	286
2019	Other services to the public	28	32	17	13	10	1	0	60	23	848
2019	None of the above	21	31	20	13	12	3	0	54	26	652
2018	Client contact centre	16	40	21	16	6	1	0	57	22	206
2018	Compliance, inspection and enforcement	14	32	17	16	19	1	0	47	36	92
2018	Communications or public affairs	26	35	16	14	6	2	0	62	21	350
2018	Security	24	42	20	4	10	0	0	66	14	17
2018	Science and technology	18	39	19	15	7	2	0	58	22	399
2018	Administration and operations	21	40	18	13	6	2	0	62	20	588
2018	Human resources	24	41	17	11	6	1	0	66	17	237
2018	Financial management	21	40	20	10	6	3	0	62	17	160
2018	Procurement	22	37	20	16	5	0	0	58	21	43
2018	Real property	19	34	18	13	16	1	0	53	29	116
2018	Materiel management	17	33	34	8	9	0	0	50	17	38
2018	Information management	19	63	8	3	5	2	0	83	8	34
2018	Information technology	30	42	17	4	6	0	0	72	11	48
2018	Data sciences	28	42	23	7	0	0	0	69	7	33
2018	Policy	11	43	19	18	8	1	0	54	27	85
2018	Project management	22	39	16	12	10	1	0	61	22	311
2018	Other services to the public	21	34	18	16	9	2	0	56	26	785
2018	None of the above	18	30	20	17	12	2	0	49	30	613
2017	Client contact centre	16	44	17	14	9	1	0	60	23	211
2017	Federal regulators	20	29	24	10	17	0	0	49	26	12
2017	Compliance, inspection and enforcement	23	28	19	23	6	0	0	52	29	57
2017	Communications or public affairs	17	49	14	13	6	1	0	67	19	275
2017	Security	11	33	24	22	11	0	0	43	33	13
2017	Science and technology	18	42	15	13	8	4	0	63	22	333
2017	Administration and operations	20	39	15	15	10	1	0	60	25	496
2017	Human resources	17	48	16	10	8	1	0	66	17	209
2017	Financial management	20	41	15	12	6	6	0	65	19	169
2017	Procurement	18	44	21	13	2	2	0	63	16	41
2017	Real property	6	39	27	14	12	2	0	46	26	126
2017	Materiel management	16	20	30	18	14	2	0	36	33	26
2017	Information management	37	24	7	16	0	11	4	72	19	31
2017	Information technology	19	53	20	3	3	3	0	74	6	61
2017	Data sciences	22	41	10	13	11	3	0	65	25	27
2017	Policy	24	37	9	17	12	0	0	61	29	68
2017	Project management	17	42	15	14	9	3	0	61	24	309
2017	Other services to the public	23	32	14	18	10	3	0	57	29	702
2017	None of the above	20	35	18	15	8	3	0	57	25	769

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	52	21	15	0	0	65	15	49
2020	Federal regulators	7	50	23	20	0	0	57	20	14
2020	Compliance, inspection and enforcement	16	51	9	17	7	0	67	24	89
2020	Communications or public affairs	28	51	7	13	2	0	78	14	254
2020	Security	30	19	0	21	30	0	50	50	10
2020	Science and technology	30	43	11	14	2	0	73	17	404
2020	Administration and operations	28	40	16	13	2	0	69	15	529
2020	Human resources	34	47	6	10	3	0	81	13	214
2020	Financial management	39	35	15	10	1	0	74	11	177
2020	Procurement	34	38	19	9	0	0	72	9	52
2020	Real property	34	38	13	14	1	0	72	15	114
2020	Materiel management	39	15	13	30	3	0	54	33	22
2020	Information management	27	48	11	11	3	0	75	14	32
2020	Information technology	45	37	8	7	4	0	81	11	59
2020	Data sciences	27	52	7	11	0	3	82	11	27
2020	Policy	29	48	11	8	3	1	78	11	112
2020	Project management	22	50	9	13	4	1	73	18	270
2020	Other services to the public	25	39	13	18	3	1	65	22	341
2020	None of the above	27	41	12	16	4	0	68	20	449

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	33	22	16	9	0	52	25	49
2020	Federal regulators	21	30	22	21	7	0	51	27	14
2020	Compliance, inspection and enforcement	21	38	17	17	8	0	59	24	89
2020	Communications or public affairs	30	37	15	12	6	0	67	18	253
2020	Security	30	31	0	21	18	0	61	39	10
2020	Science and technology	29	38	13	15	4	0	68	19	400
2020	Administration and operations	30	34	13	18	5	0	64	23	529
2020	Human resources	30	37	12	13	7	0	68	20	213
2020	Financial management	33	36	15	12	2	2	70	14	178
2020	Procurement	39	37	17	5	0	2	77	5	52
2020	Real property	32	35	18	11	4	0	68	15	114
2020	Materiel management	33	6	42	12	7	0	39	19	22
2020	Information management	27	49	9	9	6	0	76	15	32
2020	Information technology	40	33	9	9	7	2	74	17	59
2020	Data sciences	32	43	11	11	0	3	78	11	27
2020	Policy	30	31	15	17	6	1	61	24	112
2020	Project management	24	43	15	11	6	1	67	18	268
2020	Other services to the public	25	35	16	15	8	2	61	23	338
2020	None of the above	26	36	16	14	6	1	63	21	448

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	51	20	11	2	0	0	67	13	49
2020	Federal regulators	7	43	16	34	0	0	0	50	34	14
2020	Compliance, inspection and enforcement	21	43	17	10	8	0	0	65	19	89
2020	Communications or public affairs	29	51	13	6	1	0	0	80	7	253
2020	Security	51	10	9	0	30	0	0	61	30	10
2020	Science and technology	28	43	16	10	2	0	0	72	12	400
2020	Administration and operations	33	41	13	8	3	1	1	75	11	527
2020	Human resources	41	39	13	6	1	0	0	80	6	214
2020	Financial management	32	41	18	6	1	2	1	74	7	177
2020	Procurement	35	46	15	4	0	0	0	81	4	52
2020	Real property	35	36	20	8	0	1	0	72	8	111
2020	Materiel management	36	25	20	16	0	0	3	62	17	22
2020	Information management	26	42	18	8	0	5	0	72	9	32
2020	Information technology	42	34	16	5	4	0	0	76	8	59
2020	Data sciences	31	30	18	17	0	4	0	63	18	26
2020	Policy	28	38	25	6	2	1	0	67	8	113
2020	Project management	24	48	16	9	2	1	1	73	11	269
2020	Other services to the public	31	35	17	12	3	2	0	67	15	339
2020	None of the above	25	38	20	12	4	1	0	64	16	445

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	43	20	4	0	2	0	75	4	49
2020	Federal regulators	20	57	15	0	0	0	7	83	0	14
2020	Compliance, inspection and enforcement	28	38	14	13	5	0	1	67	18	89
2020	Communications or public affairs	42	41	11	4	2	0	0	83	5	253
2020	Security	48	19	0	21	12	0	0	68	32	10
2020	Science and technology	42	38	11	6	1	0	1	82	7	402
2020	Administration and operations	45	34	11	5	3	2	1	81	8	528
2020	Human resources	50	39	7	2	1	0	1	90	3	214
2020	Financial management	44	42	10	2	1	1	0	87	3	178
2020	Procurement	44	37	9	8	0	0	2	82	8	52
2020	Real property	42	39	11	6	1	1	0	83	6	113
2020	Materiel management	48	19	16	16	0	0	0	67	16	22
2020	Information management	48	52	0	0	0	0	0	100	0	32
2020	Information technology	50	24	15	6	4	0	1	74	10	59
2020	Data sciences	46	36	4	7	0	7	0	88	8	27
2020	Policy	46	36	14	1	1	2	0	84	2	113
2020	Project management	38	41	13	4	3	1	0	80	7	269
2020	Other services to the public	37	36	16	7	2	1	0	75	10	341
2020	None of the above	35	38	16	7	3	1	1	74	10	446

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	37	11	0	2	0	2	86	3	49
2020	Federal regulators	57	15	0	0	0	28	0	100	0	14
2020	Compliance, inspection and enforcement	61	16	6	1	0	12	4	92	1	88
2020	Communications or public affairs	64	18	6	2	3	5	2	89	5	253
2020	Security	48	21	12	0	0	19	0	86	0	10
2020	Science and technology	54	13	7	1	0	18	6	88	2	404
2020	Administration and operations	57	16	9	2	1	10	4	85	4	529
2020	Human resources	67	21	3	1	0	4	3	95	2	214
2020	Financial management	64	17	9	0	0	5	5	90	0	178
2020	Procurement	65	18	10	0	0	2	5	90	0	52
2020	Real property	50	22	10	2	0	14	2	85	3	113
2020	Materiel management	53	6	23	0	0	12	7	72	0	22
2020	Information management	67	24	3	0	0	6	0	97	0	32
2020	Information technology	68	18	5	0	2	7	0	92	2	59
2020	Data sciences	55	25	7	0	0	9	4	92	0	27
2020	Policy	68	15	4	1	0	11	1	94	1	113
2020	Project management	59	20	8	2	0	8	4	89	3	270
2020	Other services to the public	52	19	11	1	2	11	6	84	3	341
2020	None of the above	54	19	12	2	1	9	4	83	3	449

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	46	9	6	7	0	0	79	12	49
2020	Federal regulators	34	38	20	7	0	0	0	73	7	14
2020	Compliance, inspection and enforcement	39	36	7	9	5	3	0	78	15	89
2020	Communications or public affairs	53	37	5	3	0	1	0	92	3	254
2020	Security	50	21	30	0	0	0	0	70	0	10
2020	Science and technology	45	37	10	6	1	0	0	83	7	401
2020	Administration and operations	55	31	7	3	3	1	0	87	6	524
2020	Human resources	59	30	7	3	0	0	0	89	3	213
2020	Financial management	53	37	7	2	1	1	0	91	2	178
2020	Procurement	54	41	2	2	2	0	0	94	4	52
2020	Real property	48	35	11	3	2	1	0	84	5	114
2020	Materiel management	37	25	24	14	0	0	0	63	14	21
2020	Information management	53	32	6	6	0	3	0	87	7	31
2020	Information technology	47	32	9	7	4	1	0	80	11	59
2020	Data sciences	69	18	0	13	0	0	0	87	13	27
2020	Policy	50	39	3	7	1	0	0	89	8	113
2020	Project management	44	39	11	4	1	0	0	84	5	270
2020	Other services to the public	38	40	9	7	5	2	1	80	12	335
2020	None of the above	38	37	12	7	5	2	0	77	11	447

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	42	8	6	8	0	0	77	15	48
2020	Federal regulators	37	43	7	14	0	0	0	79	14	14
2020	Compliance, inspection and enforcement	43	37	5	8	6	0	0	80	15	89
2020	Communications or public affairs	60	26	8	3	2	0	0	87	5	251
2020	Security	61	27	0	0	12	0	0	88	12	10
2020	Science and technology	55	31	5	6	3	0	0	86	9	398
2020	Administration and operations	58	25	6	6	3	1	0	84	9	526
2020	Human resources	67	22	5	6	0	0	0	89	6	213
2020	Financial management	56	26	9	4	6	0	0	81	10	176
2020	Procurement	54	31	5	4	4	2	0	87	8	52
2020	Real property	53	28	15	3	1	0	1	81	4	115
2020	Materiel management	54	43	3	0	0	0	0	97	0	22
2020	Information management	67	24	3	6	0	0	0	91	6	32
2020	Information technology	48	32	12	9	0	0	0	80	9	59
2020	Data sciences	58	18	7	14	0	0	3	78	14	27
2020	Policy	60	29	8	3	0	0	0	89	3	112
2020	Project management	54	29	6	6	6	0	0	83	11	269
2020	Other services to the public	49	28	9	8	4	1	0	79	12	339
2020	None of the above	47	28	11	7	6	0	1	76	13	445

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	38	13	9	4	3	0	73	13	47
2020	Federal regulators	57	23	7	13	0	0	0	80	13	14
2020	Compliance, inspection and enforcement	31	39	10	11	9	0	0	70	21	89
2020	Communications or public affairs	55	30	9	4	1	0	0	85	5	253
2020	Security	58	22	9	0	12	0	0	79	12	10
2020	Science and technology	49	37	6	6	2	0	0	86	8	401
2020	Administration and operations	55	31	5	4	4	1	0	86	9	526
2020	Human resources	62	27	6	2	2	0	0	90	4	214
2020	Financial management	60	26	9	3	2	0	0	86	5	178
2020	Procurement	55	26	13	2	4	0	0	82	5	52
2020	Real property	45	32	16	7	0	0	1	77	7	115
2020	Materiel management	45	32	3	13	7	0	0	77	20	22
2020	Information management	50	32	9	9	0	0	0	82	9	32
2020	Information technology	56	32	7	2	2	0	2	89	4	59
2020	Data sciences	59	16	18	7	0	0	0	75	7	27
2020	Policy	54	27	10	7	0	1	1	82	7	113
2020	Project management	51	32	9	5	2	0	0	83	7	270
2020	Other services to the public	40	33	11	10	6	0	0	73	16	337
2020	None of the above	42	31	13	9	5	0	0	73	14	445

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	57	6	18	6	0	0	69	25	16
2020	Compliance, inspection and enforcement	7	61	7	21	4	0	0	68	25	30
2020	Communications or public affairs	23	44	13	19	0	0	0	68	19	81
2020	Science and technology	9	47	17	21	6	0	0	56	27	147
2020	Administration and operations	23	48	11	15	3	0	0	71	18	237
2020	Human resources	38	47	5	8	1	0	2	86	9	66
2020	Financial management	25	39	23	9	3	0	1	65	12	77
2020	Procurement	17	67	8	0	8	0	0	84	8	12
2020	Real property	25	50	8	13	0	4	0	78	13	52
2020	Materiel management	6	49	32	13	0	0	0	55	13	11
2020	Information technology	19	37	25	19	0	0	0	56	19	16
2020	Data sciences	0	80	10	0	0	10	0	89	0	10
2020	Policy	13	40	28	14	5	0	0	53	19	38
2020	Project management	16	54	10	18	2	0	0	70	20	110
2020	Other services to the public	19	47	12	15	6	0	0	67	21	158
2020	None of the above	17	46	14	12	7	4	0	65	20	152
2019	Client contact centre	15	30	21	24	0	9	0	50	27	30
2019	Compliance, inspection and enforcement	26	38	10	20	6	0	0	64	26	31
2019	Communications or public affairs	18	49	16	12	2	1	1	68	15	86
2019	Science and technology	10	48	16	22	2	1	1	59	24	126
2019	Administration and operations	18	46	10	18	5	2	1	66	24	225
2019	Human resources	40	45	2	9	3	1	0	87	12	69
2019	Financial management	16	43	23	6	3	3	6	65	10	69
2019	Procurement	19	36	14	18	14	0	0	55	31	13
2019	Real property	18	46	18	12	5	0	0	64	18	58
2019	Information technology	15	38	33	15	0	0	0	53	15	14
2019	Policy	3	57	20	6	10	0	3	62	17	30
2019	Project management	14	54	16	10	3	2	1	70	13	100
2019	Other services to the public	12	42	22	13	9	2	0	55	23	178
2019	None of the above	18	36	20	15	10	0	0	54	25	146

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	92	8	16
2020	Compliance, inspection and enforcement	66	34	30
2020	Communications or public affairs	95	5	81
2020	Science and technology	90	10	147
2020	Administration and operations	77	23	238
2020	Human resources	97	3	65
2020	Financial management	95	5	77
2020	Procurement	91	9	12
2020	Real property	72	28	52
2020	Materiel management	68	32	11
2020	Information technology	100	0	16
2020	Data sciences	100	0	10
2020	Policy	97	3	38
2020	Project management	84	16	110
2020	Other services to the public	62	38	157
2020	None of the above	61	39	152

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	20	13	53	13	0	0	20	67	15
2020	Compliance, inspection and enforcement	0	30	16	34	15	5	0	32	51	20
2020	Communications or public affairs	14	33	17	26	10	0	0	48	36	77
2020	Science and technology	7	26	21	32	12	2	1	34	45	133
2020	Administration and operations	11	32	22	27	8	0	0	43	35	199
2020	Human resources	27	33	18	19	3	0	0	60	22	63
2020	Financial management	18	33	17	27	5	0	0	51	32	73
2020	Procurement	18	56	9	18	0	0	0	73	18	11
2020	Real property	25	33	25	10	7	0	0	58	17	43
2020	Information technology	13	30	32	19	0	0	6	46	20	16
2020	Data sciences	0	40	50	0	10	0	0	40	10	10
2020	Policy	13	27	22	35	3	0	0	40	38	37
2020	Project management	12	37	20	19	11	0	0	50	31	96
2020	Other services to the public	16	30	17	30	7	1	0	47	36	111
2020	None of the above	13	30	16	26	16	0	0	43	42	108

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	6	94	49
2020	Federal regulators	7	93	14
2020	Compliance, inspection and enforcement	5	95	89
2020	Communications or public affairs	7	93	251
2020	Security	9	91	10
2020	Science and technology	5	95	400
2020	Administration and operations	6	94	528
2020	Human resources	4	96	214
2020	Financial management	10	90	178
2020	Procurement	3	97	52
2020	Real property	5	95	114
2020	Materiel management	12	88	22
2020	Information management	3	97	31
2020	Information technology	11	89	58
2020	Data sciences	4	96	27
2020	Policy	5	95	112
2020	Project management	5	95	268
2020	Other services to the public	8	92	337
2020	None of the above	7	93	448

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	14	86	48
2020	Federal regulators	7	93	14
2020	Compliance, inspection and enforcement	5	95	89
2020	Communications or public affairs	10	90	252
2020	Security	9	91	10
2020	Science and technology	8	92	402
2020	Administration and operations	10	90	529
2020	Human resources	8	92	213
2020	Financial management	4	96	178
2020	Procurement	7	93	52
2020	Real property	9	91	114
2020	Materiel management	12	88	22
2020	Information management	3	97	31
2020	Information technology	9	91	58
2020	Data sciences	11	89	27
2020	Policy	10	90	112
2020	Project management	6	94	270
2020	Other services to the public	9	91	338
2020	None of the above	9	91	446
2019	Client contact centre	13	87	174
2019	Federal regulators	14	86	14
2019	Compliance, inspection and enforcement	11	89	91
2019	Communications or public affairs	13	87	359
2019	Security	11	89	13
2019	Science and technology	9	91	409
2019	Administration and operations	12	88	579
2019	Human resources	13	87	253
2019	Financial management	11	89	164
2019	Procurement	21	79	46
2019	Real property	12	88	129
2019	Materiel management	0	100	31
2019	Information management	19	81	35
2019	Information technology	11	89	48
2019	Data sciences	9	91	43
2019	Policy	13	87	79
2019	Project management	12	88	286
2019	Other services to the public	12	88	846
2019	None of the above	12	88	650
2017	Client contact centre	10	90	210
2017	Compliance, inspection and enforcement	20	80	58
2017	Communications or public affairs	15	85	275
2017	Science and technology	11	89	333
2017	Administration and operations	13	87	494
2017	Human resources	15	85	207
2017	Financial management	14	86	168
2017	Real property	10	90	126
2017	Materiel management	24	76	26
2017	Information technology	11	89	61
2017	Data sciences	21	79	27
2017	Policy	8	92	68
2017	Project management	13	87	310
2017	Other services to the public	13	87	700
2017	None of the above	14	86	765
2014	Client contact centre	8	92	197
2014	Compliance, inspection and enforcement	9	91	73
2014	Communications or public affairs	15	85	231
2014	Security	0	100	13
2014	Science and technology	12	88	286
2014	Administration and operations	10	90	443
2014	Human resources	11	89	182
2014	Financial management	5	95	140
2014	Real property	8	92	117
2014	Materiel management	14	86	41
2014	Information management	18	82	34
2014	Other services to the public	13	87	728
2014	None of the above	12	88	659

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	29	71	25
2020	Science and technology	45	55	31
2020	Administration and operations	36	64	47
2020	Human resources	67	33	18
2020	Policy	50	50	10
2020	Project management	33	67	17
2020	Other services to the public	47	53	32
2020	None of the above	28	72	37

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	71	29	25
2020	Science and technology	74	26	31
2020	Administration and operations	75	25	47
2020	Human resources	95	5	18
2020	Policy	70	30	10
2020	Project management	66	34	17
2020	Other services to the public	65	35	32
2020	None of the above	64	36	37
2019	Client contact centre	73	27	21
2019	Compliance, inspection and enforcement	63	37	11
2019	Communications or public affairs	86	14	44
2019	Science and technology	76	24	36
2019	Administration and operations	77	23	66
2019	Human resources	88	12	34
2019	Financial management	77	23	18
2019	Real property	64	36	16
2019	Policy	80	20	10
2019	Project management	75	25	32
2019	Other services to the public	82	18	98
2019	None of the above	74	26	70
2017	Client contact centre	77	23	20
2017	Compliance, inspection and enforcement	80	20	12
2017	Communications or public affairs	78	22	40
2017	Science and technology	80	20	37
2017	Administration and operations	73	27	61
2017	Human resources	84	16	31
2017	Financial management	68	32	23
2017	Real property	76	24	12
2017	Project management	65	35	38
2017	Other services to the public	79	21	89
2017	None of the above	65	35	100
2014	Client contact centre	81	19	16
2014	Communications or public affairs	71	29	32
2014	Science and technology	80	20	36
2014	Administration and operations	77	23	41
2014	Human resources	89	11	27
2014	Real property	71	29	11
2014	Other services to the public	79	21	97
2014	None of the above	75	25	75

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	55	40	0	5	0	0	0	95	5	18
2020	Science and technology	40	41	5	5	4	4	0	85	10	23
2020	Administration and operations	49	41	2	2	5	0	0	90	8	35
2020	Human resources	77	12	6	6	0	0	0	89	6	17
2020	Project management	68	24	0	0	8	0	0	92	8	12
2020	Other services to the public	31	34	20	8	3	3	0	67	12	21
2020	None of the above	43	26	14	11	7	0	0	69	17	24
2019	Client contact centre	38	33	5	12	5	7	0	77	18	14
2019	Communications or public affairs	43	38	2	0	2	0	14	94	3	37
2019	Science and technology	33	60	0	7	0	0	0	93	7	27
2019	Administration and operations	47	31	11	8	0	0	2	80	9	50
2019	Human resources	63	30	0	7	0	0	0	93	7	30
2019	Financial management	55	23	6	16	0	0	0	77	16	14
2019	Real property	54	36	10	0	0	0	0	90	0	11
2019	Project management	57	32	8	4	0	0	0	88	4	25
2019	Other services to the public	48	37	7	4	3	0	2	86	7	77
2019	None of the above	44	31	12	6	4	3	0	77	11	54
2017	Client contact centre	29	34	0	9	19	0	9	70	30	16
2017	Communications or public affairs	40	43	10	6	0	0	0	84	6	32
2017	Science and technology	49	35	3	3	0	3	6	93	4	29
2017	Administration and operations	57	39	0	4	0	0	0	96	4	42
2017	Human resources	56	33	4	8	0	0	0	88	8	26
2017	Financial management	35	36	12	11	0	6	0	75	12	15
2017	Project management	53	31	3	5	8	0	0	84	13	27
2017	Other services to the public	54	24	7	9	4	0	1	79	14	71
2017	None of the above	36	50	6	3	1	0	4	89	4	65
2014	Client contact centre	42	47	0	11	0	0	0	89	11	14
2014	Communications or public affairs	67	22	0	7	3	0	0	89	11	21
2014	Science and technology	49	38	7	7	0	0	0	87	7	29
2014	Administration and operations	59	34	2	0	5	0	0	93	5	33
2014	Human resources	51	37	8	4	0	0	0	87	4	23
2014	Other services to the public	52	37	4	5	1	0	0	89	6	78
2014	None of the above	40	45	9	4	0	3	0	86	5	53

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	46	11	4	4	0	0	80	8	49
2020	Federal regulators	30	48	7	7	0	0	9	85	8	14
2020	Compliance, inspection and enforcement	37	38	6	11	6	0	2	77	17	89
2020	Communications or public affairs	52	30	8	4	2	2	3	86	6	254
2020	Security	68	12	21	0	0	0	0	79	0	10
2020	Science and technology	46	33	8	7	1	2	3	84	8	402
2020	Administration and operations	50	32	8	3	1	4	2	87	4	527
2020	Human resources	61	29	4	3	0	1	1	93	3	214
2020	Financial management	51	34	6	5	1	2	1	88	6	178
2020	Procurement	48	33	7	6	0	4	2	86	7	52
2020	Real property	49	33	6	6	3	2	1	84	9	115
2020	Materiel management	38	46	3	0	0	7	6	97	0	22
2020	Information management	54	30	6	0	0	0	9	93	0	32
2020	Information technology	40	50	2	5	2	0	2	92	7	59
2020	Data sciences	51	36	4	7	0	0	3	89	7	27
2020	Policy	51	27	9	5	1	4	3	84	7	112
2020	Project management	48	32	7	6	3	3	1	83	9	269
2020	Other services to the public	34	34	15	5	3	3	5	75	8	339
2020	None of the above	40	31	15	5	4	3	3	75	9	447

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	49	20	0	61	39	49
2020	Federal regulators	41	36	23	0	47	53	14
2020	Compliance, inspection and enforcement	61	20	18	1	25	75	89
2020	Communications or public affairs	31	49	19	0	61	39	254
2020	Security	61	9	30	0	13	87	10
2020	Science and technology	40	38	21	1	49	51	404
2020	Administration and operations	40	43	17	0	52	48	528
2020	Human resources	31	58	10	2	65	35	214
2020	Financial management	42	42	16	1	50	50	178
2020	Procurement	29	51	20	0	63	37	52
2020	Real property	42	44	14	0	51	49	115
2020	Materiel management	42	29	29	0	41	59	22
2020	Information management	25	45	30	0	64	36	32
2020	Information technology	30	52	17	0	63	37	59
2020	Data sciences	59	14	27	0	19	81	27
2020	Policy	44	37	18	1	46	54	113
2020	Project management	40	43	16	1	52	48	270
2020	Other services to the public	39	39	22	0	49	51	340
2020	None of the above	49	34	17	0	41	59	450

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	39	61	15
2020	Compliance, inspection and enforcement	22	78	54
2020	Communications or public affairs	37	63	79
2020	Science and technology	31	69	163
2020	Administration and operations	24	76	210
2020	Human resources	37	63	66
2020	Financial management	32	68	76
2020	Procurement	24	76	15
2020	Real property	43	57	48
2020	Information technology	46	54	18
2020	Data sciences	48	52	16
2020	Policy	36	64	50
2020	Project management	34	66	106
2020	Other services to the public	33	67	132
2020	None of the above	28	72	216

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	39	0	33	28	0	0	39	61	15
2020	Compliance, inspection and enforcement	3	19	16	30	29	0	2	23	60	54
2020	Communications or public affairs	7	32	13	26	18	0	4	41	45	79
2020	Science and technology	5	20	13	29	33	0	1	25	62	163
2020	Administration and operations	11	17	16	24	29	0	2	28	55	209
2020	Human resources	15	29	12	15	24	0	6	46	41	67
2020	Financial management	18	20	18	20	24	0	0	38	44	76
2020	Procurement	6	12	12	12	58	0	0	18	70	15
2020	Real property	11	25	13	21	29	0	2	37	50	48
2020	Information technology	12	12	29	16	22	0	11	26	42	18
2020	Data sciences	12	22	12	36	6	6	6	39	48	16
2020	Policy	4	22	18	30	20	4	2	27	54	50
2020	Project management	5	17	21	31	23	1	2	23	55	108
2020	Other services to the public	10	15	13	25	34	2	2	25	61	132
2020	None of the above	7	11	21	23	35	1	1	19	60	217

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	8	32	27	32	0	0	8	60	15
2020	Compliance, inspection and enforcement	5	9	15	35	32	2	2	15	69	54
2020	Communications or public affairs	8	22	14	25	29	0	2	31	55	79
2020	Science and technology	4	11	11	30	42	1	1	15	73	163
2020	Administration and operations	4	13	18	22	39	2	2	18	63	210
2020	Human resources	3	16	15	23	38	0	5	20	64	67
2020	Financial management	9	16	11	19	42	3	1	26	63	76
2020	Procurement	6	0	12	6	76	0	0	6	82	15
2020	Real property	3	18	17	10	50	0	2	22	61	48
2020	Information technology	6	12	15	23	33	6	5	20	63	18
2020	Data sciences	6	18	6	30	18	6	16	31	61	16
2020	Policy	0	16	25	24	30	4	0	17	57	50
2020	Project management	3	13	24	19	42	0	0	16	60	108
2020	Other services to the public	8	10	13	26	40	3	1	18	68	132
2020	None of the above	4	13	18	26	37	1	1	17	64	217

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	23	11	4	4	0	22	76	10	48
2020	Federal regulators	50	0	22	7	21	0	0	50	28	14
2020	Compliance, inspection and enforcement	39	16	23	10	7	2	3	58	18	89
2020	Communications or public affairs	41	22	15	5	6	1	10	71	12	254
2020	Security	52	18	30	0	0	0	0	70	0	10
2020	Science and technology	43	24	12	6	5	1	9	75	12	404
2020	Administration and operations	45	19	12	7	8	1	8	71	16	526
2020	Human resources	47	22	11	8	4	1	7	75	13	214
2020	Financial management	47	20	14	4	7	0	8	73	12	178
2020	Procurement	42	32	6	7	6	0	7	80	14	52
2020	Real property	50	17	16	9	7	0	2	68	16	114
2020	Materiel management	38	42	7	11	3	0	0	80	14	22
2020	Information management	30	27	18	6	8	0	12	64	16	32
2020	Information technology	45	25	14	10	2	2	3	74	12	59
2020	Data sciences	37	21	24	7	0	0	10	66	8	27
2020	Policy	39	16	14	8	5	2	16	67	16	113
2020	Project management	43	17	16	7	7	2	9	67	15	269
2020	Other services to the public	39	21	11	10	8	4	7	67	20	338
2020	None of the above	42	19	13	10	8	1	7	66	20	446
2019	Client contact centre	33	18	15	10	7	2	15	61	21	168
2019	Federal regulators	26	12	26	0	30	0	6	40	32	14
2019	Compliance, inspection and enforcement	35	15	11	14	13	1	10	57	31	90
2019	Communications or public affairs	36	21	18	6	7	3	9	65	15	357
2019	Security	42	4	16	21	0	12	5	55	26	13
2019	Science and technology	39	21	16	8	8	1	7	66	17	406
2019	Administration and operations	38	19	20	6	9	1	7	62	16	578
2019	Human resources	40	16	16	9	11	0	7	61	22	251
2019	Financial management	39	15	16	11	14	1	5	57	26	163
2019	Procurement	26	20	20	11	15	0	7	50	29	46
2019	Real property	43	13	15	12	11	0	6	60	24	128
2019	Materiel management	29	19	15	7	25	2	4	51	33	31
2019	Information management	32	18	17	9	5	3	15	62	18	35
2019	Information technology	34	30	15	7	8	6	0	67	16	48
2019	Data sciences	38	9	23	9	4	2	14	57	16	43
2019	Policy	32	34	10	8	9	0	8	71	18	79
2019	Project management	39	17	19	13	8	1	2	58	22	285
2019	Other services to the public	40	22	13	8	9	2	7	67	18	847
2019	None of the above	39	17	12	7	13	2	8	63	23	645
2018	Client contact centre	29	16	23	12	9	0	11	50	24	203
2018	Compliance, inspection and enforcement	28	16	21	16	10	1	8	48	29	90
2018	Communications or public affairs	38	20	18	9	7	1	7	63	18	349
2018	Security	26	17	15	21	4	17	0	52	30	16
2018	Science and technology	34	26	17	7	6	1	8	67	14	399
2018	Administration and operations	40	18	15	10	11	1	6	62	22	584
2018	Human resources	36	17	13	9	14	1	9	59	26	235
2018	Financial management	40	23	10	8	8	2	9	71	18	160
2018	Procurement	34	13	24	13	2	0	14	54	18	43
2018	Real property	33	18	14	16	10	1	9	56	28	115
2018	Materiel management	32	25	10	14	14	0	6	61	29	38
2018	Information management	37	17	20	7	0	0	18	66	9	34
2018	Information technology	46	22	18	2	10	0	2	69	13	49
2018	Data sciences	53	18	9	12	0	3	5	77	13	33
2018	Policy	31	24	20	8	9	0	7	60	19	84
2018	Project management	38	21	16	9	8	0	7	64	19	313
2018	Other services to the public	37	17	16	9	12	2	7	60	23	784
2018	None of the above	39	17	15	8	12	1	8	62	22	610

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Parks Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack