2020 Public Service Employee Survey Results for Parks Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 42 42 0 17 0 0 0 83 17 24

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 79 17 4 0 0 0 0 96 0 24
2017 IS 74 17 9 0 0 0 0 91 0 23
2014 IS 81 19 0 0 0 0 0 100 0 21

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 21 54 17 8 0 0 0 75 8 24
2019 IS 48 36 0 3 12 0 0 85 15 33
2017 IS 30 30 9 26 4 0 0 61 30 23
2014 IS 43 29 0 19 10 0 0 71 29 21

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 46 42 0 13 0 0 0 88 13 24
2019 IS 24 52 6 12 3 3 0 78 16 33
2018 IS 27 50 8 8 8 0 0 77 15 26
2017 IS 22 43 22 4 9 0 0 65 13 23
2014 IS 24 43 19 10 5 0 0 67 14 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 42 46 0 8 0 0 4 91 9 24
2019 IS 56 31 6 6 0 0 0 88 6 32
2017 IS 61 13 9 17 0 0 0 74 17 23
2014 IS 76 10 0 10 5 0 0 86 14 21

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 41 0 9 0 0 0 91 9 22
2019 IS 39 18 12 21 9 0 0 58 30 33
2018 IS 35 35 4 23 4 0 0 69 27 26
2017 IS 30 30 17 4 17 0 0 61 22 23
2014 IS 52 24 19 5 0 0 0 76 5 21

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 50 17 8 0 0 0 75 8 24
2019 IS 24 39 21 15 0 0 0 64 15 33
2018 IS 27 46 19 4 4 0 0 73 8 26
2017 IS 30 57 4 9 0 0 0 87 9 23
2014 IS 52 14 10 19 5 0 0 67 24 21

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 46 50 4 0 0 0 0 96 0 24
2019 IS 21 42 15 21 0 0 0 64 21 33
2018 IS 27 46 19 4 0 4 0 76 4 26
2017 IS 22 61 9 4 4 0 0 83 9 23
2014 IS 43 33 10 5 10 0 0 76 14 21

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 38 54 0 8 0 0 0 92 8 24
2019 IS 21 42 12 21 3 0 0 64 24 33
2018 IS 19 46 12 15 8 0 0 65 23 26
2017 IS 26 56 4 9 4 0 0 83 13 23

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 58 33 8 0 0 0 0 92 0 24
2019 IS 42 42 9 3 3 0 0 85 6 33
2018 IS 46 38 4 12 0 0 0 85 12 26
2017 IS 52 39 4 4 0 0 0 91 4 23
2014 IS 67 10 14 5 5 0 0 76 10 21

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 46 38 17 0 0 0 0 83 0 24
2019 IS 27 45 15 6 6 0 0 73 12 33
2018 IS 31 31 23 12 4 0 0 62 15 26
2017 IS 39 43 13 4 0 0 0 83 4 23

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 33 8 8 0 0 0 83 8 24
2019 IS 52 27 18 3 0 0 0 79 3 33
2018 IS 35 35 27 4 0 0 0 69 4 26
2017 IS 48 39 9 4 0 0 0 87 4 23
2014 IS 57 19 19 5 0 0 0 76 5 21

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 38 8 4 0 0 0 88 4 24
2019 IS 27 55 9 6 3 0 0 82 9 33
2018 IS 15 42 23 15 0 4 0 60 16 26
2017 IS 30 43 13 9 4 0 0 74 13 23
2014 IS 29 48 0 10 14 0 0 76 24 21

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 63 21 13 4 0 0 0 83 4 24
2019 IS 30 33 18 15 0 0 3 66 16 33
2018 IS 15 54 23 4 0 4 0 72 4 26
2017 IS 39 39 9 9 4 0 0 78 13 23
2014 IS 48 33 0 14 5 0 0 81 19 21

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 38 50 4 4 4 0 0 88 8 24
2019 IS 33 55 9 3 0 0 0 88 3 33
2018 IS 35 31 27 4 4 0 0 65 8 26
2017 IS 30 52 9 4 4 0 0 83 9 23
2014 IS 48 33 5 14 0 0 0 81 14 21

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 33 46 13 8 0 0 0 79 8 24
2019 IS 36 39 12 12 0 0 0 76 12 33
2018 IS 35 46 12 8 0 0 0 81 8 26
2017 IS 35 52 4 9 0 0 0 87 9 23
2014 IS 67 10 10 14 0 0 0 76 14 21

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 50 8 8 4 0 0 79 13 24
2019 IS 48 15 9 12 15 0 0 64 27 33
2018 IS 27 19 35 8 12 0 0 46 19 26
2017 IS 13 26 35 9 17 0 0 39 26 23
2014 IS 57 33 10 0 0 0 0 90 0 21

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 8 17 46 17 13 0 0 29 25 24
2019 IS 12 18 39 21 9 0 0 30 30 33
2018 IS 15 27 35 15 4 4 0 20 44 26
2017 IS 14 18 32 32 5 0 0 36 32 22
2014 IS 19 29 29 10 14 0 0 24 48 21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 13 46 21 17 0 4 39 13 24
2019 IS 15 15 24 30 12 0 3 44 31 33
2018 IS 0 15 50 23 12 0 0 35 15 26
2017 IS 0 9 41 36 14 0 0 50 9 22
2014 IS 5 10 19 33 29 0 5 65 15 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 8 8 50 29 4 0 0 33 17 24
2019 IS 18 21 24 24 9 3 0 34 41 33
2018 IS 12 38 27 19 0 0 4 20 52 26
2017 IS 13 22 43 9 13 0 0 22 35 23
2014 IS 19 10 43 24 5 0 0 29 29 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 13 17 38 25 8 0 0 33 29 24
2019 IS 16 25 25 22 13 0 0 34 41 32
2018 IS 12 35 23 27 0 4 0 28 48 26
2017 IS 23 27 27 18 5 0 0 23 50 22
2014 IS 10 14 33 29 14 0 0 43 24 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 17 8 46 13 13 0 4 26 26 24
2019 IS 31 19 13 19 19 0 0 38 50 32
2018 IS 23 23 35 8 8 0 4 16 48 26
2017 IS 24 24 43 0 10 0 0 10 48 21
2014 IS 19 24 10 14 24 5 5 42 47 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 4 25 17 38 13 0 4 52 30 24
2019 IS 6 27 33 18 15 0 0 33 33 33
2018 IS 4 23 27 23 12 12 0 39 30 26
2017 IS 5 14 36 32 14 0 0 45 18 22
2014 IS 5 24 10 33 19 0 10 58 32 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 8 50 25 17 0 0 42 8 24
2019 IS 19 19 16 25 13 6 3 41 41 32
2018 IS 8 35 31 19 4 0 4 24 44 26
2017 IS 9 18 36 27 9 0 0 36 27 22
2014 IS 14 14 14 38 5 5 10 50 33 21

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 4 8 46 29 13 0 0 42 13 24
2019 IS 6 13 47 19 16 0 0 34 19 32
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 21 33 25 4 4 4 8 62 10 24
2019 IS 18 42 12 21 6 0 0 61 27 33
2018 IS 27 35 23 8 8 0 0 62 15 26
2017 IS 17 61 17 0 4 0 0 78 4 23
2014 IS 24 43 10 5 10 10 0 74 16 21

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 33 46 13 4 4 0 0 79 8 24
2019 IS 18 36 15 12 18 0 0 55 30 33
2018 IS 23 31 8 35 4 0 0 54 38 26
2017 IS 26 43 9 9 13 0 0 70 22 23
2014 IS 48 33 0 5 14 0 0 81 19 21

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 42 4 0 4 0 0 92 4 24
2019 IS 39 42 3 15 0 0 0 82 15 33
2018 IS 42 42 4 12 0 0 0 85 12 26
2017 IS 26 61 4 4 4 0 0 87 9 23
2014 IS 67 24 5 5 0 0 0 90 5 21

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 42 8 0 0 0 0 92 0 24
2019 IS 45 39 9 3 3 0 0 85 6 33
2018 IS 35 46 12 8 0 0 0 81 8 26

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 54 25 4 4 0 8 4 90 5 24
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 71 17 13 0 0 0 0 88 0 24
2019 IS 44 34 13 3 3 3 0 81 6 32

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 58 38 4 0 0 0 0 96 0 24
2019 IS 27 33 21 15 3 0 0 61 18 33
2018 IS 31 42 23 4 0 0 0 73 4 26
2017 IS 23 68 9 0 0 0 0 91 0 22
2014 IS 52 38 0 10 0 0 0 90 10 21

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 88 13 0 0 0 0 0 100 0 24

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 21 4 0 0 0 0 96 0 24
2019 IS 33 55 0 9 3 0 0 88 12 33
2018 IS 42 42 12 4 0 0 0 85 4 26
2017 IS 30 48 13 9 0 0 0 78 9 23
2014 IS 57 24 10 10 0 0 0 81 10 21

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 35 65 23

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 78 4 4 4 4 0 4 86 9 23

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 17 8 0 0 0 0 92 0 24
2019 IS 45 30 3 15 6 0 0 76 21 33
2018 IS 35 46 15 4 0 0 0 81 4 26
2017 IS 39 39 4 17 0 0 0 78 17 23
2014 IS 62 24 10 5 0 0 0 86 5 21
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 33 42 17 8 0 0 0 75 8 24
2019 IS 30 39 15 9 6 0 0 70 15 33
2018 IS 27 50 19 4 0 0 0 77 4 26
2017 IS 22 56 13 9 0 0 0 78 9 23
2014 IS 52 24 5 14 5 0 0 76 19 21

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 38 29 17 17 0 0 0 67 17 24
2019 IS 30 42 6 12 9 0 0 73 21 33
2018 IS 31 42 19 8 0 0 0 73 8 26
2017 IS 30 57 0 9 4 0 0 87 13 23
2014 IS 52 19 5 14 10 0 0 71 24 21

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 29 17 17 4 4 0 61 22 24
2019 IS 24 30 24 9 9 3 0 56 19 33
2018 IS 23 38 27 8 0 4 0 64 8 26
2017 IS 22 39 22 17 0 0 0 61 17 23
2014 IS 29 38 10 19 5 0 0 67 24 21

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 42 13 13 4 0 0 71 17 24
2019 IS 21 24 18 18 12 6 0 48 32 33
2018 IS 12 42 19 19 0 8 0 58 21 26
2017 IS 22 26 22 22 9 0 0 48 30 23
2014 IS 35 30 10 15 10 0 0 65 25 20

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 54 25 17 4 0 0 0 79 4 24
2019 IS 53 22 16 3 3 3 0 77 6 32
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 46 50 4 0 0 0 0 96 0 24
2019 IS 33 45 9 12 0 0 0 79 12 33
2018 IS 19 58 15 4 4 0 0 77 8 26
2017 IS 46 50 0 5 0 0 0 95 5 22
2014 IS 52 38 5 5 0 0 0 90 5 21

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 38 17 17 0 0 0 67 17 24
2019 IS 21 30 27 15 3 0 3 53 19 33

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 33 29 8 4 0 0 58 13 24
2019 IS 39 30 18 9 0 3 0 72 9 33
2018 IS 35 38 8 15 0 4 0 76 16 26
2017 IS 39 17 22 22 0 0 0 56 22 23
2014 IS 43 24 14 5 5 10 0 74 11 21

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 38 38 0 0 0 0 63 0 24
2019 IS 31 31 28 9 0 0 0 63 9 32
2018 IS 28 40 24 4 4 0 0 68 8 25

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 17 21 21 13 8 21 0 47 26 24
2019 IS 12 27 27 18 9 6 0 42 29 33
2018 IS 12 42 15 12 15 4 0 56 28 26
2017 IS 9 26 26 9 13 17 0 42 26 23
2014 IS 10 33 10 19 24 0 5 45 45 21

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 33 33 13 17 4 0 0 67 21 24
2019 IS 12 42 24 12 6 3 0 56 19 33
2018 IS 8 42 23 12 8 8 0 54 21 26
2017 IS 30 39 13 9 9 0 0 70 17 23
2014 IS 33 33 5 10 14 5 0 70 25 21

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 38 4 29 0 0 0 67 29 24
2019 IS 13 31 19 22 6 3 6 48 31 32
2018 IS 15 31 23 15 12 4 0 48 28 26
2017 IS 39 17 17 13 13 0 0 56 26 23
2014 IS 38 33 5 10 10 5 0 75 20 21

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 25 13 8 4 0 0 75 13 24
2019 IS 42 27 12 9 9 0 0 70 18 33

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 58 13 17 8 0 0 4 74 9 24
2019 IS 36 33 24 6 0 0 0 70 6 33

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 21 4 0 0 0 0 96 0 24
2019 IS 91 3 0 3 0 3 0 97 3 33

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 96 4 0 0 0 0 0 100 0 24
2019 IS 79 9 6 0 0 0 6 94 0 33

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 58 8 0 4 4 0 87 4 24
2019 IS 24 33 24 12 3 3 0 59 16 33
2018 IS 8 58 23 4 8 0 0 65 12 26
2017 IS 26 43 22 9 0 0 0 70 9 23

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 50 13 8 0 4 0 78 9 24
2019 IS 24 52 18 3 3 0 0 76 6 33
2018 IS 19 62 12 8 0 0 0 81 8 26
2017 IS 30 48 13 9 0 0 0 78 9 23
2014 IS 67 19 10 0 0 5 0 90 0 21

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 33 17 13 8 4 0 61 22 24
2019 IS 45 33 9 6 0 6 0 84 6 33
2018 IS 31 50 19 0 0 0 0 81 0 26
2017 IS 30 44 13 9 4 0 0 74 13 23
2014 IS 67 24 5 0 0 5 0 95 0 21

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 13 38 17 21 4 8 0 55 27 24

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 35 17 13 0 4 0 68 14 23

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 67 33 0 0 0 0 0 100 0 24
2019 IS 55 36 6 3 0 0 0 91 3 33
2018 IS 38 54 0 8 0 0 0 92 8 26
2017 IS 43 44 0 9 4 0 0 87 13 23
2014 IS 67 19 14 0 0 0 0 86 0 21

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 21 4 0 0 0 0 96 0 24
2019 IS 55 24 6 15 0 0 0 79 15 33
2018 IS 38 46 12 4 0 0 0 85 4 26
2017 IS 61 30 4 4 0 0 0 91 4 23
2014 IS 50 25 10 15 0 0 0 75 15 20

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 61 35 4 0 0 0 0 96 0 23
2019 IS 55 21 12 12 0 0 0 76 12 33
2018 IS 35 42 15 0 4 4 0 80 4 26
2017 IS 56 35 4 4 0 0 0 91 4 23
2014 IS 48 24 10 14 5 0 0 71 19 21

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 21 17 4 4 4 0 74 9 24
2019 IS 52 21 18 0 9 0 0 73 9 33
2018 IS 46 38 8 4 4 0 0 85 8 26
2017 IS 65 17 9 4 4 0 0 83 9 23
2014 IS 52 14 14 10 10 0 0 67 19 21
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 IS 29 29 42 24
2019 IS 42 15 42 33
2018 IS 28 28 44 25
2017 IS 26 30 44 23
2014 IS 38 24 38 21

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 IS 15 46 15 8 0 15 13
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 IS 18 82 33
2018 IS 19 81 26

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 29 13 4 13 38 4 50 29 24
2019 IS 15 30 9 3 6 30 6 71 14 33
2018 IS 15 15 46 4 4 8 8 36 9 26
2017 IS 4 17 35 0 4 35 4 36 7 23
2014 IS 19 0 24 10 0 29 19 36 18 21

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 8 42 13 13 4 21 0 63 21 24
2019 IS 33 27 27 6 0 6 0 65 6 33
2018 IS 15 35 35 4 4 4 4 54 8 26
2017 IS 17 35 30 4 0 9 4 60 5 23
2014 IS 29 29 14 5 5 14 5 71 12 21
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 4 21 29 4 0 38 4 43 7 24
2019 IS 21 18 15 0 3 33 9 68 5 33
2018 IS 20 20 36 0 0 16 8 53 0 25
2017 IS 9 17 35 0 0 35 4 43 0 23
2014 IS 20 15 15 0 0 35 15 70 0 20

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 8 54 25 4 0 8 0 68 5 24
2019 IS 34 28 22 0 0 13 3 74 0 32
2018 IS 24 32 32 0 0 8 4 64 0 25
2017 IS 26 35 26 0 0 13 0 70 0 23
2014 IS 33 29 19 0 0 14 5 76 0 21
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 63 17 17 0 4 0 0 79 4 24

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 29 33 4 8 0 0 54 13 24
2019 IS 9 30 21 15 24 0 0 39 39 33
2018 IS 23 27 12 12 27 0 0 50 38 26
2017 IS 22 26 22 17 13 0 0 48 30 23

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 13 38 25 17 8 0 0 50 25 24
2019 IS 16 25 22 13 25 0 0 41 38 32
2018 IS 8 23 27 31 12 0 0 31 42 26
2017 IS 9 13 35 35 9 0 0 22 43 23

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 9 61 9 17 4 0 0 70 22 23
2019 IS 22 25 13 22 19 0 0 47 41 32
2018 IS 12 31 23 31 4 0 0 42 35 26
2017 IS 22 13 22 35 9 0 0 35 43 23

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 38 13 13 8 0 0 67 21 24
2019 IS 16 16 16 23 29 0 0 32 52 31
2018 IS 19 12 31 23 15 0 0 31 38 26
2017 IS 13 4 26 39 17 0 0 17 56 23

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 38 33 13 13 4 0 0 71 17 24
2019 IS 31 28 9 16 16 0 0 59 31 32
2018 IS 35 15 31 15 4 0 0 50 19 26
2017 IS 13 26 30 9 17 0 4 41 27 23

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 17 50 21 4 8 0 0 67 13 24
2019 IS 24 30 6 12 27 0 0 55 39 33
2018 IS 27 15 27 12 19 0 0 42 31 26
2017 IS 13 22 30 17 17 0 0 35 35 23

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 26 22 4 13 0 4 59 18 23

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 48 22 13 9 9 0 0 70 17 23
2019 IS 30 39 15 9 6 0 0 70 15 33
2018 IS 15 46 27 8 4 0 0 62 12 26
2017 IS 30 35 13 17 4 0 0 65 22 23

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 26 52 9 13 0 0 0 78 13 23
2019 IS 27 39 21 12 0 0 0 67 12 33
2018 IS 27 19 27 23 4 0 0 46 27 26
2017 IS 30 26 35 9 0 0 0 57 9 23

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 39 48 13 0 0 0 0 87 0 23
2019 IS 21 24 39 12 3 0 0 45 15 33
2018 IS 15 31 27 23 4 0 0 46 27 26
2017 IS 35 39 13 13 0 0 0 74 13 23

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 61 35 4 0 0 0 0 96 0 23
2019 IS 42 30 12 9 6 0 0 73 15 33

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 22 22 22 17 17 0 0 43 35 23

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 35 39 13 13 0 0 0 74 13 23
2019 IS 39 36 15 9 0 0 0 76 9 33
2018 IS 27 35 19 12 8 0 0 62 19 26
2017 IS 43 26 13 13 4 0 0 70 17 23

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 39 39 17 4 0 0 0 78 4 23
2019 IS 70 18 9 3 0 0 0 88 3 33
2018 IS 50 23 19 4 0 0 4 76 4 26
2017 IS 70 13 13 4 0 0 0 83 4 23

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 39 22 22 13 4 0 0 61 17 23

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 83 9 4 4 0 0 0 91 4 23
2019 IS 82 9 0 3 0 0 6 97 3 33
2018 IS 69 19 8 4 0 0 0 88 4 26

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 83 13 0 4 0 0 0 96 4 23
2019 IS 73 12 12 3 0 0 0 85 3 33
2018 IS 58 27 12 0 4 0 0 85 4 26
2017 IS 83 0 9 4 4 0 0 83 9 23

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 57 30 9 4 0 0 0 87 4 23
2019 IS 55 36 9 0 0 0 0 91 0 33
2018 IS 62 31 0 8 0 0 0 92 8 26
2017 IS 61 22 13 4 0 0 0 83 4 23

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 91 9 0 0 0 0 0 100 0 23
2019 IS 47 19 25 6 3 0 0 66 9 32
2018 IS 58 15 15 12 0 0 0 73 12 26
2017 IS 52 26 13 4 4 0 0 78 9 23

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 61 9 0 4 0 0 26 94 6 23
2019 IS 67 6 0 0 0 0 27 100 0 33
2018 IS 46 12 8 4 0 0 31 83 6 26
2017 IS 48 9 0 4 4 0 35 87 13 23

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 88 8 4 0 0 0 0 96 0 24
2019 IS 76 9 3 0 0 0 12 97 0 33
2018 IS 81 12 4 0 0 0 4 96 0 26
2017 IS 83 4 4 0 0 0 9 95 0 23

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 83 13 0 4 0 0 0 96 4 24
2019 IS 79 3 6 0 6 0 6 87 6 33
2018 IS 58 8 8 8 19 0 0 65 27 26
2017 IS 65 9 9 13 4 0 0 74 17 23

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 42 42 8 4 4 0 0 83 8 24
2019 IS 52 30 15 0 0 3 0 84 0 33
2018 IS 38 42 12 8 0 0 0 81 8 26
2017 IS 61 17 17 4 0 0 0 78 4 23

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 42 21 0 8 0 0 71 8 24

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 4 42 42 8 4 0 0 46 13 24
2019 IS 6 24 42 18 6 3 0 31 25 33
2018 IS 15 19 46 15 4 0 0 35 19 26
2017 IS 4 13 61 17 4 0 0 17 22 23

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 8 17 46 8 21 0 0 29 25 24
2019 IS 15 30 30 15 9 0 0 24 45 33
2018 IS 4 23 54 12 8 0 0 19 27 26
2017 IS 4 35 43 13 4 0 0 17 39 23

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 33 54 4 8 0 0 0 88 8 24
2019 IS 24 48 21 3 3 0 0 73 6 33
2018 IS 27 31 19 8 8 8 0 63 17 26
2017 IS 17 61 4 4 13 0 0 78 17 23

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 42 38 13 8 0 0 0 79 8 24

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 21 13 8 8 0 0 71 17 24

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 58 29 13 0 0 0 0 88 0 24

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 33 38 25 4 0 0 0 71 4 24
2019 IS 18 30 24 18 9 0 0 48 27 33
2018 IS 19 23 35 19 0 4 0 44 20 26
2017 IS 22 39 22 9 9 0 0 61 17 23

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 33 46 4 13 4 0 0 79 17 24

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 38 42 13 0 8 0 0 79 8 24

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 46 8 8 4 4 0 78 13 24

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 42 8 0 0 0 0 92 0 24

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 79 13 4 0 4 0 0 92 4 24

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 71 17 8 4 0 0 0 88 4 24

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 63 17 13 0 4 0 4 83 4 24

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 63 17 8 8 0 4 0 83 9 24
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 0 100 23

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 9 91 23
2019 IS 15 85 33

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 58 29 4 0 4 0 4 91 4 24
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 46 46 8 0 50 50 24

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 27 73 11

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 9 27 18 9 27 0 9 40 40 11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 36 18 9 36 0 0 36 45 11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 29 13 25 8 13 0 13 48 24 24
2019 IS 21 27 30 3 12 0 6 52 16 33
2018 IS 42 4 15 8 15 0 15 55 27 26
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