2020 Public Service Employee Survey Results for Parks Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	46	7	14	3	0	0	76	17	410
2020	Non-shift worker	31	49	5	12	3	0	0	80	14	2866

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	72	20	3	3	1	0	1	93	4	410
2020	Non-shift worker	74	19	4	2	1	1	0	93	3	2855
2017	Shift worker	71	21	3	3	1	0	1	92	4	994
2017	Non-shift worker	73	19	4	3	1	1	1	93	3	3091
2014	Shift worker	71	21	4	2	1	0	1	92	4	708
2014	Non-shift worker	70	21	4	2	1	1	1	93	3	2641

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	36	11	13	5	1	71	18	408
2020	Non-shift worker	35	39	10	13	3	0	74	16	2866
2019	Shift worker	40	38	5	12	5	0	78	16	1053
2019	Non-shift worker	45	34	6	10	4	0	79	14	3302
2017	Shift worker	39	38	7	10	5	0	77	16	994
2017	Non-shift worker	43	34	6	12	5	0	77	17	3090
2014	Shift worker	41	32	8	14	5	0	73	19	707
2014	Non-shift worker	43	34	6	11	5	0	77	17	2642

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	39	12	15	4	0	69	19	409
2020	Non-shift worker	31	42	12	13	2	0	73	15	2856
2019	Shift worker	33	41	8	13	4	0	74	18	1053
2019	Non-shift worker	30	41	11	13	5	0	71	18	3292
2018	Shift worker	29	45	8	13	4	0	75	17	1011
2018	Non-shift worker	23	45	11	14	6	1	68	21	3279
2017	Shift worker	29	38	12	15	6	0	67	21	993
2017	Non-shift worker	27	40	11	16	7	0	67	23	3093
2014	Shift worker	22	45	9	19	4	0	67	24	707
2014	Non-shift worker	22	38	13	18	8	0	61	27	2642

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	37	9	11	4	76	15	408
2020	Non-shift worker	45	37	8	8	1	83	9	2853
2019	Shift worker	45	34	7	10	4	79	14	1049
2019	Non-shift worker	49	35	7	6	2	85	9	3286
2017	Shift worker	44	36	8	8	4	80	11	990
2017	Non-shift worker	50	36	5	6	2	86	9	3082
2014	Shift worker	43	39	7	9	2	82	11	707
2014	Non-shift worker	45	39	6	6	3	85	9	2644

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	31	14	10	7	0	1	68	18	406
2020	Non-shift worker	48	31	10	8	4	0	0	79	11	2857
2019	Shift worker	43	32	9	10	6	1	0	75	16	1054
2019	Non-shift worker	45	32	10	8	4	0	0	77	13	3296
2018	Shift worker	36	33	13	11	6	0	0	70	17	1005
2018	Non-shift worker	41	34	11	8	5	0	0	76	13	3276
2017	Shift worker	39	32	12	10	7	0	1	71	17	994
2017	Non-shift worker	42	33	10	9	5	0	0	76	14	3086
2014	Shift worker	36	33	12	11	4	1	3	71	16	708
2014	Non-shift worker	38	33	12	10	5	0	1	73	15	2643

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	38	14	8	5	73	13	410
2020	Non-shift worker	41	40	9	7	3	81	10	2869
2019	Shift worker	43	37	11	6	3	80	9	1052
2019	Non-shift worker	44	37	9	7	3	81	10	3304
2018	Shift worker	40	39	11	6	4	78	10	1002
2018	Non-shift worker	39	41	10	7	3	80	10	3262
2017	Shift worker	41	40	9	6	4	82	10	993
2017	Non-shift worker	41	43	7	6	3	84	8	3091
2014	Shift worker	39	42	10	6	2	82	8	707
2014	Non-shift worker	39	44	8	6	3	83	9	2643

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	35	16	15	11	58	27	410
2020	Non-shift worker	33	38	12	11	5	72	16	2866
2019	Shift worker	30	38	14	11	8	68	18	1051
2019	Non-shift worker	31	38	14	11	6	69	17	3297
2018	Shift worker	26	37	15	12	9	63	22	1011
2018	Non-shift worker	27	36	15	13	9	63	22	3275
2017	Shift worker	31	34	14	13	8	65	21	992
2017	Non-shift worker	29	38	13	12	7	67	20	3089
2014	Shift worker	26	34	14	17	8	61	25	707
2014	Non-shift worker	26	39	13	15	7	65	22	2643

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	41	18	10	6	67	15	409
2020	Non-shift worker	31	42	13	11	4	73	14	2846
2019	Shift worker	37	40	10	9	4	77	13	1046
2019	Non-shift worker	30	42	12	11	5	72	16	3278
2018	Shift worker	30	41	14	10	5	70	15	1008
2018	Non-shift worker	28	41	14	12	6	68	18	3279
2017	Shift worker	32	43	12	9	4	75	13	991
2017	Non-shift worker	29	43	11	12	6	72	18	3089

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	42	11	7	3	0	79	10	406
2020	Non-shift worker	46	39	9	5	1	0	84	6	2854
2019	Shift worker	50	34	9	4	3	0	84	7	1045
2019	Non-shift worker	47	36	9	5	3	0	83	8	3284
2018	Shift worker	44	37	11	5	2	0	82	7	1006
2018	Non-shift worker	45	39	8	5	2	0	85	7	3278
2017	Shift worker	44	38	9	5	3	1	82	9	989
2017	Non-shift worker	43	39	9	6	3	0	83	8	3088
2014	Shift worker	40	37	11	8	3	1	78	11	704
2014	Non-shift worker	43	38	10	5	2	1	82	7	2640

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	35	19	11	9	60	20	408
2020	Non-shift worker	36	37	12	9	5	73	15	2858
2019	Shift worker	36	35	12	10	6	71	16	1047
2019	Non-shift worker	35	37	12	10	6	72	16	3292
2018	Shift worker	31	37	13	11	7	68	18	1006
2018	Non-shift worker	30	40	12	11	7	70	18	3274
2017	Shift worker	32	36	13	11	7	68	19	992
2017	Non-shift worker	33	37	13	10	7	70	17	3088

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	32	9	3	1	87	5	409
2020	Non-shift worker	55	33	8	3	1	88	4	2853
2019	Shift worker	58	29	8	2	2	87	4	1042
2019	Non-shift worker	58	30	8	3	1	88	4	3285
2018	Shift worker	55	34	8	3	1	89	4	1005
2018	Non-shift worker	55	33	8	3	1	88	4	3259
2017	Shift worker	57	32	7	3	1	88	4	990
2017	Non-shift worker	59	32	6	2	1	91	3	3086
2014	Shift worker	65	28	4	2	1	94	2	708
2014	Non-shift worker	67	26	5	2	0	93	2	2639

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	35	15	13	9	0	63	22	407
2020	Non-shift worker	38	40	9	8	4	0	78	12	2857
2019	Shift worker	31	35	12	14	7	0	66	22	1051
2019	Non-shift worker	34	39	11	10	6	0	74	16	3287
2018	Shift worker	26	37	14	14	9	0	63	23	1001
2018	Non-shift worker	29	41	11	11	7	0	70	18	3269
2017	Shift worker	25	41	11	15	7	0	67	22	990
2017	Non-shift worker	32	42	9	11	5	0	74	17	3084
2014	Shift worker	19	40	15	14	11	1	60	25	705
2014	Non-shift worker	25	44	11	12	7	0	69	19	2643

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	40	15	12	6	67	18	410
2020	Non-shift worker	43	34	12	7	4	77	11	2863
2019	Shift worker	36	31	14	13	6	67	19	1049
2019	Non-shift worker	39	34	13	9	5	73	14	3290
2018	Shift worker	31	34	15	13	7	66	19	1001
2018	Non-shift worker	33	36	14	10	7	70	16	3257
2017	Shift worker	34	36	13	11	6	70	17	991
2017	Non-shift worker	38	36	12	9	5	74	14	3082
2014	Shift worker	31	34	13	15	6	65	21	707
2014	Non-shift worker	33	39	12	10	5	73	15	2642

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	42	17	11	5	0	0	68	15	410
2020	Non-shift worker	34	41	12	9	3	0	0	75	13	2859
2019	Shift worker	36	38	13	9	4	0	0	74	13	1046
2019	Non-shift worker	34	40	13	9	4	0	0	74	13	3270
2018	Shift worker	33	39	13	10	4	1	0	72	15	1006
2018	Non-shift worker	29	39	15	11	6	0	0	68	17	3268
2017	Shift worker	35	39	13	9	4	0	0	75	12	991
2017	Non-shift worker	34	40	12	9	5	0	0	74	14	3082
2014	Shift worker	32	41	12	10	4	0	0	73	15	706
2014	Non-shift worker	31	40	15	9	4	0	1	71	14	2643

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	41	10	5	2	83	7	408
2020	Non-shift worker	49	37	8	5	2	86	6	2866
2019	Shift worker	53	33	8	4	3	86	7	1054
2019	Non-shift worker	50	36	8	5	1	86	6	3308
2018	Shift worker	51	33	9	5	2	84	7	1009
2018	Non-shift worker	48	37	9	5	2	85	7	3275
2017	Shift worker	51	35	7	4	2	86	6	990
2017	Non-shift worker	50	36	7	4	2	87	6	3079
2014	Shift worker	50	40	7	3	1	89	4	706
2014	Non-shift worker	50	35	9	4	1	86	5	2642

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	36	17	9	5	1	69	14	404
2020	Non-shift worker	32	34	20	9	5	0	66	14	2838
2019	Shift worker	47	27	16	6	3	1	74	9	1051
2019	Non-shift worker	35	30	20	9	5	1	66	14	3288
2018	Shift worker	46	29	14	6	3	1	76	9	1009
2018	Non-shift worker	34	31	20	9	6	1	65	15	3286
2017	Shift worker	45	32	14	5	2	2	79	7	994
2017	Non-shift worker	34	34	17	8	5	1	69	14	3092
2014	Shift worker	45	30	14	6	3	1	76	10	707
2014	Non-shift worker	29	33	21	10	5	1	63	15	2642

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	26	40	18	8	1	1	26	33	407
2020	Non-shift worker	8	25	40	20	6	1	0	26	34	2870
2019	Shift worker	7	17	35	22	16	1	2	39	25	1044
2019	Non-shift worker	9	25	34	20	11	1	1	31	34	3294
2018	Shift worker	7	19	32	28	11	1	1	41	27	1002
2018	Non-shift worker	10	24	37	18	9	1	1	28	35	3275
2017	Shift worker	6	18	33	21	15	2	4	38	26	986
2017	Non-shift worker	9	24	37	18	9	0	3	28	34	3078
2014	Shift worker	7	23	35	22	8	2	3	32	31	704
2014	Non-shift worker	11	29	34	16	7	1	1	24	41	2631

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	23	26	27	12	1	1	40	33	408
2020	Non-shift worker	9	18	28	29	13	2	1	43	28	2856
2019	Shift worker	9	17	27	23	19	3	1	44	28	1046
2019	Non-shift worker	10	19	28	23	16	2	1	41	30	3289
2018	Shift worker	11	19	24	25	18	2	1	44	31	1003
2018	Non-shift worker	12	20	28	23	14	1	2	38	32	3257
2017	Shift worker	8	16	27	20	21	4	4	44	26	980
2017	Non-shift worker	9	19	28	21	17	2	3	41	29	3076
2014	Shift worker	13	22	27	19	14	2	3	34	37	707
2014	Non-shift worker	12	24	31	18	12	2	2	31	37	2630

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	28	33	11	7	1	1	19	47	408
2020	Non-shift worker	15	28	34	16	6	1	1	23	43	2863
2019	Shift worker	14	22	26	17	15	3	3	34	38	1046
2019	Non-shift worker	15	25	30	15	11	2	2	27	42	3293
2018	Shift worker	16	23	27	16	12	3	4	29	41	1002
2018	Non-shift worker	17	26	30	14	9	2	2	24	45	3271
2017	Shift worker	12	23	25	15	14	4	7	32	39	983
2017	Non-shift worker	16	24	29	15	10	2	3	26	42	3077
2014	Shift worker	15	25	27	15	10	4	6	27	43	704
2014	Non-shift worker	19	26	29	14	7	2	2	22	47	2632

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	10	27	39	17	0	3	58	14	407
2020	Non-shift worker	4	13	34	35	13	0	1	48	17	2853
2019	Shift worker	3	7	19	33	32	2	5	69	11	1041
2019	Non-shift worker	4	11	30	31	21	1	2	54	15	3274
2018	Shift worker	3	8	23	34	26	1	5	64	12	996
2018	Non-shift worker	5	13	32	32	15	1	2	49	18	3261
2017	Shift worker	2	6	20	31	28	3	10	68	9	978
2017	Non-shift worker	6	12	29	29	20	1	4	51	18	3065
2014	Shift worker	2	8	22	34	25	2	7	65	11	704
2014	Non-shift worker	6	14	32	28	16	1	3	46	21	2623

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	21	27	20	14	0	1	34	39	408
2020	Non-shift worker	13	21	30	22	12	1	1	35	35	2859
2019	Shift worker	14	17	23	21	21	2	2	44	32	1046
2019	Non-shift worker	16	19	26	21	16	1	2	37	35	3291
2018	Shift worker	17	21	24	21	15	1	2	36	39	998
2018	Non-shift worker	18	23	27	18	11	1	2	30	42	3268
2017	Shift worker	10	18	24	21	20	2	5	44	30	981
2017	Non-shift worker	15	20	26	18	15	2	4	35	38	3078
2014	Shift worker	20	23	24	14	15	2	3	30	45	705
2014	Non-shift worker	24	28	25	11	9	1	2	21	54	2636

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	18	26	25	14	2	2	40	32	408
2020	Non-shift worker	9	18	27	27	15	2	2	44	28	2851
2019	Shift worker	14	16	23	18	24	4	3	44	31	1045
2019	Non-shift worker	10	19	26	20	19	3	3	42	30	3282
2018	Shift worker	14	20	24	18	20	2	2	39	35	993
2018	Non-shift worker	12	19	26	22	15	3	3	39	33	3260
2017	Shift worker	9	14	22	21	20	6	7	48	27	984
2017	Non-shift worker	9	16	26	21	19	3	6	44	28	3078
2014	Shift worker	10	18	25	24	16	3	5	43	30	702
2014	Non-shift worker	10	19	27	21	15	3	5	38	32	2633

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	24	31	16	9	3	3	27	40	405
2020	Non-shift worker	12	25	36	17	8	1	1	25	38	2860
2019	Shift worker	13	18	26	18	18	3	4	39	33	1040
2019	Non-shift worker	13	22	30	17	13	2	3	31	37	3289
2018	Shift worker	13	20	27	20	14	3	3	35	36	1002
2018	Non-shift worker	14	25	31	16	9	2	3	27	41	3270
2017	Shift worker	10	18	27	16	16	4	8	37	32	982
2017	Non-shift worker	13	22	30	14	12	3	5	29	38	3083
2014	Shift worker	11	20	33	14	14	2	5	31	33	704
2014	Non-shift worker	16	25	31	14	8	3	3	24	44	2633

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	15	35	27	13	0	3	41	23	408
2020	Non-shift worker	6	16	37	28	12	1	1	40	22	2862
2019	Shift worker	15	19	33	19	11	1	2	31	35	1048
2019	Non-shift worker	11	20	32	21	13	1	2	35	32	3293

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	30	20	18	10	2	0	50	29	407
2020	Non-shift worker	23	33	18	12	7	5	3	61	20	2861
2019	Shift worker	28	31	15	12	9	4	2	62	22	1053
2019	Non-shift worker	25	32	15	13	8	4	3	61	23	3296
2018	Shift worker	18	30	20	15	11	3	2	51	28	1009
2018	Non-shift worker	18	33	19	13	10	5	2	55	24	3275
2017	Shift worker	22	29	16	15	12	4	3	55	28	993
2017	Non-shift worker	22	33	15	13	9	4	3	60	24	3089
2014	Shift worker	25	32	16	12	8	2	4	62	22	711
2014	Non-shift worker	26	33	15	13	7	3	3	64	21	2647

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	27	14	15	9	0	62	25	406
2020	Non-shift worker	43	32	9	10	6	1	75	16	2856
2019	Shift worker	42	31	9	11	6	0	74	17	1053
2019	Non-shift worker	42	30	10	11	7	0	72	18	3300
2018	Shift worker	34	34	9	14	9	0	68	23	1008
2018	Non-shift worker	35	33	10	12	8	1	69	21	3271
2017	Shift worker	38	32	9	13	8	0	70	20	989
2017	Non-shift worker	38	33	9	11	8	0	72	19	3090
2014	Shift worker	37	28	10	15	9	1	66	24	711
2014	Non-shift worker	39	33	10	11	7	1	73	18	2646

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	37	9	11	4	75	16	407
2020	Non-shift worker	49	33	8	7	3	82	10	2851
2019	Shift worker	42	38	8	9	3	80	12	1051
2019	Non-shift worker	44	36	8	8	4	80	12	3301
2018	Shift worker	41	35	10	8	5	77	13	1006
2018	Non-shift worker	39	39	9	8	4	78	13	3268
2017	Shift worker	38	42	7	9	4	80	13	992
2017	Non-shift worker	39	40	8	9	4	79	13	3089
2014	Shift worker	38	44	9	6	3	82	9	710
2014	Non-shift worker	37	42	9	9	3	80	11	2645

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	38	17	7	5	0	72	11	405
2020	Non-shift worker	45	37	10	5	2	1	82	8	2844
2019	Shift worker	40	39	11	7	3	0	79	10	1051
2019	Non-shift worker	42	38	10	6	2	1	81	9	3304
2018	Shift worker	34	42	13	7	3	1	76	11	1010
2018	Non-shift worker	35	41	13	6	3	1	77	10	3273

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	27	11	7	7	2	1	75	14	407
2020	Non-shift worker	53	27	9	4	2	4	2	84	7	2859

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	30	14	8	5	1	4	71	14	407
2020	Non-shift worker	53	27	11	5	2	0	1	82	7	2863
2019	Shift worker	39	28	18	6	3	1	5	71	10	1058
2019	Non-shift worker	46	29	13	5	3	1	3	78	9	3297

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	34	13	9	7	0	0	71	16	405
2020	Non-shift worker	41	32	11	9	6	0	1	74	15	2863
2019	Shift worker	39	32	15	8	6	0	0	71	14	1056
2019	Non-shift worker	38	32	13	9	6	0	0	71	15	3304
2018	Shift worker	36	36	11	9	7	1	0	73	16	1006
2018	Non-shift worker	36	34	12	9	8	0	0	71	17	3273
2017	Shift worker	36	33	12	11	7	0	1	70	18	994
2017	Non-shift worker	37	35	10	10	8	1	0	72	18	3087
2014	Shift worker	38	33	12	10	6	0	0	71	16	710
2014	Non-shift worker	38	34	12	10	6	1	0	73	16	2644

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	27	15	5	9	1	1	71	14	406
2020	Non-shift worker	51	23	12	6	5	2	1	76	11	2859

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	35	9	11	5	0	0	75	16	406
2020	Non-shift worker	48	30	9	7	4	0	0	79	12	2865
2019	Shift worker	47	31	10	8	3	1	0	78	11	1054
2019	Non-shift worker	46	31	9	8	5	1	0	78	13	3295
2018	Shift worker	42	34	10	9	5	0	0	76	13	1005
2018	Non-shift worker	41	33	11	9	6	0	0	74	15	3262
2017	Shift worker	44	32	9	10	5	0	0	76	15	994
2017	Non-shift worker	43	33	9	9	6	0	1	76	15	3092
2014	Shift worker	47	31	8	8	5	0	0	78	13	708
2014	Non-shift worker	40	34	11	9	5	1	0	75	14	2643

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	33	67	409
2020	Non-shift worker	42	58	2866

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	21	11	7	6	4	13	71	16	409
2020	Non-shift worker	56	18	9	3	2	4	9	85	5	2865

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	30	11	7	6	1	76	13	410
2020	Non-shift worker	54	26	8	7	4	0	81	11	2869
2019	Shift worker	50	30	9	7	4	0	80	12	1054
2019	Non-shift worker	52	27	8	7	5	0	80	12	3305
2018	Shift worker	46	29	11	8	5	0	75	14	1003
2018	Non-shift worker	46	28	11	8	6	0	74	15	3267
2017	Shift worker	50	27	8	8	6	0	77	15	990
2017	Non-shift worker	49	28	9	7	6	0	77	13	3091
2014	Shift worker	48	28	12	7	5	0	76	12	709
2014	Non-shift worker	46	32	9	7	5	0	78	13	2644

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	29	18	15	7	5	0	58	23	410
2020	Non-shift worker	38	30	12	8	5	6	0	73	13	2866
2019	Shift worker	36	31	12	9	7	5	0	70	17	1051
2019	Non-shift worker	33	33	14	10	6	5	0	69	16	3293
2018	Shift worker	32	30	14	11	8	4	0	65	20	1007
2018	Non-shift worker	31	30	16	10	7	5	0	64	18	3280
2017	Shift worker	33	29	13	11	6	7	1	68	18	991
2017	Non-shift worker	33	33	13	10	5	6	0	70	16	3092
2014	Shift worker	30	34	13	12	7	5	0	67	20	710
2014	Non-shift worker	27	34	15	11	7	5	1	65	19	2641

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	26	20	17	11	3	0	51	29	407
2020	Non-shift worker	33	34	14	11	6	2	0	69	17	2862
2019	Shift worker	34	28	15	11	10	2	0	63	22	1050
2019	Non-shift worker	30	32	15	13	8	2	0	64	21	3293
2018	Shift worker	29	29	14	16	10	2	0	59	27	1007
2018	Non-shift worker	27	31	16	14	9	2	0	60	24	3271
2017	Shift worker	29	29	15	14	9	3	1	61	24	991
2017	Non-shift worker	28	34	14	14	7	2	0	64	22	3090
2014	Shift worker	29	27	16	14	12	2	0	57	26	711
2014	Non-shift worker	23	32	17	14	10	3	0	57	25	2638

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	28	19	21	14	4	0	43	37	410
2020	Non-shift worker	21	35	18	14	8	4	0	58	23	2865
2019	Shift worker	24	27	17	15	12	4	0	53	29	1051
2019	Non-shift worker	20	30	19	17	10	4	0	53	28	3289
2018	Shift worker	19	28	20	19	12	3	0	48	31	1008
2018	Non-shift worker	17	30	19	18	12	4	0	49	31	3271
2017	Shift worker	21	27	16	18	11	7	1	52	31	990
2017	Non-shift worker	19	32	18	16	10	5	1	54	27	3088
2014	Shift worker	17	30	17	19	12	3	1	50	32	708
2014	Non-shift worker	14	33	17	19	11	5	0	50	32	2640

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	28	22	17	17	3	42	36	409
2020	Non-shift worker	20	37	15	17	9	2	58	27	2870
2019	Shift worker	22	28	16	17	14	3	51	33	1052
2019	Non-shift worker	18	32	17	18	12	3	51	31	3295
2018	Shift worker	19	27	18	21	14	2	47	35	1005
2018	Non-shift worker	16	30	17	21	15	2	47	36	3272
2017	Shift worker	21	30	15	17	12	4	54	31	991
2017	Non-shift worker	18	33	15	18	12	3	54	31	3093
2014	Shift worker	15	32	17	17	14	4	50	33	706
2014	Non-shift worker	15	32	16	22	12	2	49	35	2640

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	14	10	11	14	18	5	54	32	410
2020	Non-shift worker	35	20	14	8	6	12	6	67	17	2867
2019	Shift worker	31	15	13	11	10	16	4	57	26	1054
2019	Non-shift worker	32	18	14	10	8	14	5	61	22	3296

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	38	22	16	3	1	59	19	409
2020	Non-shift worker	31	43	15	8	3	1	74	11	2866
2019	Shift worker	32	40	14	9	4	1	72	14	1054
2019	Non-shift worker	30	42	16	8	3	1	72	11	3297
2018	Shift worker	28	42	15	11	4	1	70	15	1009
2018	Non-shift worker	29	41	15	10	5	1	70	15	3279
2017	Shift worker	34	38	15	9	4	1	72	13	990
2017	Non-shift worker	32	42	13	9	4	1	74	13	3090
2014	Shift worker	28	40	16	11	5	1	68	16	706
2014	Non-shift worker	28	42	14	10	4	1	71	14	2640

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	33	23	22	10	3	44	33	407
2020	Non-shift worker	17	38	21	17	5	2	56	23	2853
2019	Shift worker	20	32	20	18	7	3	54	26	1053
2019	Non-shift worker	16	33	22	19	7	3	50	27	3292

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	39	13	15	6	3	0	65	21	409
2020	Non-shift worker	36	36	12	9	4	2	1	74	13	2858
2019	Shift worker	35	32	13	11	6	3	1	69	17	1054
2019	Non-shift worker	34	36	13	10	5	2	1	71	16	3301
2018	Shift worker	29	37	14	11	7	1	1	67	19	1011
2018	Non-shift worker	33	36	13	9	5	2	1	71	15	3278
2017	Shift worker	31	33	14	11	6	4	1	68	17	987
2017	Non-shift worker	36	35	11	9	5	4	1	74	15	3088
2014	Shift worker	28	41	11	11	5	3	1	71	17	706
2014	Non-shift worker	36	37	10	8	5	4	1	75	14	2638

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	37	20	10	5	2	64	15	406
2020	Non-shift worker	35	38	17	6	3	1	73	9	2863
2019	Shift worker	34	37	16	8	5	1	72	13	1051
2019	Non-shift worker	31	37	18	8	4	2	69	13	3291
2018	Shift worker	29	37	17	11	4	1	67	15	1007
2018	Non-shift worker	29	37	19	10	4	1	66	15	3260

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	26	17	17	16	4	0	49	34	407
2020	Non-shift worker	23	27	17	13	10	8	1	56	25	2863
2019	Shift worker	24	27	16	15	12	5	1	55	29	1053
2019	Non-shift worker	22	26	17	14	12	6	2	53	28	3300
2018	Shift worker	22	27	17	14	15	5	1	52	30	1009
2018	Non-shift worker	20	27	18	14	13	7	1	51	29	3276
2017	Shift worker	23	24	14	16	14	7	2	52	34	989
2017	Non-shift worker	20	25	16	15	13	9	2	51	31	3088
2014	Shift worker	16	27	18	18	14	5	2	47	35	707
2014	Non-shift worker	18	27	16	16	14	8	1	49	33	2640

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	33	19	16	12	2	0	52	29	410
2020	Non-shift worker	24	35	18	14	8	2	0	60	22	2854
2019	Shift worker	25	32	17	13	11	3	0	59	24	1053
2019	Non-shift worker	23	33	16	15	10	3	0	57	26	3300
2018	Shift worker	21	28	19	17	13	2	0	50	31	1012
2018	Non-shift worker	20	31	18	17	11	3	0	53	29	3276
2017	Shift worker	24	30	16	14	10	5	1	58	26	990
2017	Non-shift worker	23	34	16	15	8	4	1	59	24	3094
2014	Shift worker	21	27	17	17	11	5	2	52	30	706
2014	Non-shift worker	19	33	16	17	10	4	1	54	28	2642

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	26	19	18	16	0	2	46	34	409
2020	Non-shift worker	22	29	17	16	12	2	2	53	29	2868
2019	Shift worker	21	27	18	15	15	3	2	51	31	1055
2019	Non-shift worker	20	30	15	16	14	2	2	52	32	3302
2018	Shift worker	18	27	16	18	17	2	1	46	37	1010
2018	Non-shift worker	17	29	17	17	16	2	2	48	34	3272
2017	Shift worker	20	26	14	18	13	5	3	51	33	992
2017	Non-shift worker	21	29	15	15	14	3	3	53	31	3088
2014	Shift worker	17	24	14	18	16	4	5	46	38	706
2014	Non-shift worker	20	29	13	15	15	3	4	53	33	2642

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	28	17	4	3	1	2	76	7	410
2020	Non-shift worker	49	24	14	6	3	1	2	76	9	2867
2019	Shift worker	47	25	16	4	3	1	4	75	8	1052
2019	Non-shift worker	49	24	14	6	3	1	4	77	9	3287

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	26	20	8	5	1	2	65	14	410
2020	Non-shift worker	45	26	15	7	3	1	2	74	10	2863
2019	Shift worker	39	23	19	8	4	2	4	67	13	1050
2019	Non-shift worker	41	25	17	7	5	2	3	69	13	3286

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	72	14	5	3	3	2	2	89	5	408
2020	Non-shift worker	78	9	5	2	2	2	3	91	4	2863
2019	Shift worker	74	11	4	1	2	2	5	91	4	1051
2019	Non-shift worker	78	9	4	2	2	3	3	92	4	3278

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	11	6	2	2	2	6	89	5	408
2020	Non-shift worker	77	10	3	1	1	2	6	94	3	2863
2019	Shift worker	68	11	5	3	3	3	8	88	6	1051
2019	Non-shift worker	78	7	3	1	1	2	7	94	3	3279

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	42	17	17	4	2	0	60	22	410
2020	Non-shift worker	26	46	14	9	3	2	0	74	12	2858
2019	Shift worker	19	40	20	13	7	2	0	60	20	1054
2019	Non-shift worker	23	44	16	10	4	2	0	69	15	3307
2018	Shift worker	20	34	21	14	8	3	0	55	23	1012
2018	Non-shift worker	22	39	19	11	7	2	0	63	18	3280
2017	Shift worker	22	36	19	12	7	3	1	60	20	993
2017	Non-shift worker	24	40	17	10	5	3	0	66	16	3092

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	42	15	11	3	2	71	15	409
2020	Non-shift worker	37	42	11	6	3	1	80	8	2857
2019	Shift worker	37	38	14	6	4	1	76	10	1051
2019	Non-shift worker	37	38	14	7	3	1	76	10	3296
2018	Shift worker	37	38	12	7	4	2	76	12	1004
2018	Non-shift worker	36	41	13	5	3	2	79	8	3257
2017	Shift worker	40	38	11	6	3	2	80	9	992
2017	Non-shift worker	39	41	10	5	2	2	81	8	3087
2014	Shift worker	39	39	12	6	2	2	80	8	708
2014	Non-shift worker	38	40	11	7	2	2	80	9	2641

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	33	19	10	2	3	2	67	13	409
2020	Non-shift worker	35	36	16	6	2	4	0	75	9	2859
2019	Shift worker	39	33	17	5	3	3	0	74	8	1053
2019	Non-shift worker	39	34	16	5	2	3	0	76	8	3301
2018	Shift worker	37	36	14	7	3	3	0	75	10	1005
2018	Non-shift worker	36	37	16	6	3	3	0	75	9	3249
2017	Shift worker	37	34	16	5	3	4	1	75	8	991
2017	Non-shift worker	38	35	14	5	3	5	1	77	7	3090
2014	Shift worker	40	32	15	4	3	6	1	76	8	708
2014	Non-shift worker	38	37	13	5	2	5	1	79	7	2641

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	34	20	9	5	3	1	64	15	410
2020	Non-shift worker	31	32	19	8	2	6	1	68	11	2868

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	33	10	7	4	1	1	79	11	408
2020	Non-shift worker	49	32	9	5	3	2	2	84	7	2860

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	36	11	6	4	0	80	10	408
2020	Non-shift worker	54	32	7	5	2	0	86	7	2860
2019	Shift worker	51	32	8	5	4	0	83	9	1055
2019	Non-shift worker	52	33	8	5	2	0	85	7	3299
2018	Shift worker	46	35	10	6	3	0	81	9	1006
2018	Non-shift worker	45	38	9	5	3	0	83	8	3254
2017	Shift worker	49	34	7	6	3	1	84	9	993
2017	Non-shift worker	48	37	8	5	3	0	85	7	3088
2014	Shift worker	47	34	11	4	3	0	81	7	708
2014	Non-shift worker	46	36	10	5	3	0	82	8	2635

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	38	15	9	5	0	71	14	408
2020	Non-shift worker	47	31	11	7	3	0	79	10	2853
2019	Shift worker	44	30	13	8	5	0	73	14	1054
2019	Non-shift worker	46	31	12	7	4	0	77	11	3298
2018	Shift worker	42	29	15	9	5	0	71	14	1003
2018	Non-shift worker	41	33	14	7	5	0	74	12	3253
2017	Shift worker	42	31	12	9	5	1	74	14	992
2017	Non-shift worker	44	32	12	7	4	0	76	11	3085
2014	Shift worker	40	33	14	8	4	1	73	13	709
2014	Non-shift worker	38	36	13	9	4	1	74	13	2641

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	37	15	13	5	67	18	406
2020	Non-shift worker	44	33	12	8	3	77	11	2844
2019	Shift worker	41	30	12	12	5	71	17	1052
2019	Non-shift worker	41	33	11	9	4	75	13	3294
2018	Shift worker	35	33	16	10	6	68	16	1004
2018	Non-shift worker	36	35	14	9	5	71	14	3245
2017	Shift worker	38	33	13	11	5	71	16	992
2017	Non-shift worker	38	36	12	9	4	75	13	3086
2014	Shift worker	36	32	16	11	5	68	17	709
2014	Non-shift worker	32	38	13	11	5	71	16	2644

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	26	19	12	7	3	1	61	19	408
2020	Non-shift worker	47	24	15	7	4	2	0	73	11	2856
2019	Shift worker	37	27	16	8	7	4	1	67	16	1055
2019	Non-shift worker	43	26	15	9	5	3	1	71	14	3303
2018	Shift worker	33	26	19	12	6	4	1	61	19	1006
2018	Non-shift worker	39	26	17	10	6	3	1	67	16	3258
2017	Shift worker	35	25	17	11	6	4	1	64	18	992
2017	Non-shift worker	41	25	16	9	5	3	1	69	14	3086
2014	Shift worker	36	25	17	10	7	5	0	64	18	708
2014	Non-shift worker	39	26	16	10	5	4	0	68	16	2643

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	23	43	34	409
2020	Non-shift worker	22	42	36	2869
2019	Shift worker	28	33	38	1052
2019	Non-shift worker	28	38	34	3304
2018	Shift worker	25	33	41	1001
2018	Non-shift worker	27	37	36	3252
2017	Shift worker	27	37	36	989
2017	Non-shift worker	28	38	35	3090
2014	Shift worker	22	35	43	708
2014	Non-shift worker	25	40	35	2641

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	16	33	13	13	12	14	94
2020	Non-shift worker	19	35	19	7	13	7	660
2019	Shift worker	7	17	12	14	45	5	313
2019	Non-shift worker	11	24	14	9	36	7	949
2018	Shift worker	6	18	10	14	44	8	276
2018	Non-shift worker	14	25	14	8	32	6	918
2017	Shift worker	4	14	11	15	52	4	257
2017	Non-shift worker	14	24	13	9	35	6	839
2014	Shift worker	6	23	11	21	9999	39	142
2014	Non-shift worker	14	33	16	16	9999	21	635

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	19	81	409
2020	Non-shift worker	11	89	2865
2019	Shift worker	16	84	1053
2019	Non-shift worker	14	86	3296
2018	Shift worker	19	81	1011
2018	Non-shift worker	15	85	3274

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	51	49	71
2020	Non-shift worker	50	50	294
2019	Shift worker	47	53	162
2019	Non-shift worker	53	47	428
2018	Shift worker	50	50	179
2018	Non-shift worker	51	49	470

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	52	48	71
2020	Non-shift worker	59	41	294
2019	Shift worker	48	52	162
2019	Non-shift worker	49	51	428
2018	Shift worker	52	48	180
2018	Non-shift worker	54	46	468

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	71
2020	Non-shift worker	7	93	294
2019	Shift worker	4	96	162
2019	Non-shift worker	8	92	428
2018	Shift worker	7	93	176
2018	Non-shift worker	8	92	469

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	10	90	71
2020	Non-shift worker	7	93	294
2019	Shift worker	9	91	162
2019	Non-shift worker	5	95	428
2018	Shift worker	10	90	178
2018	Non-shift worker	6	94	468

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	31	69	71
2020	Non-shift worker	14	86	294
2019	Shift worker	36	64	162
2019	Non-shift worker	21	79	428
2018	Shift worker	37	63	179
2018	Non-shift worker	18	82	468

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	162
2019	Non-shift worker	3	97	428
2018	Shift worker	6	94	175
2018	Non-shift worker	3	97	468

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	43	57	71
2020	Non-shift worker	39	61	294
2019	Shift worker	55	45	160
2019	Non-shift worker	40	60	426
2018	Shift worker	50	50	180
2018	Non-shift worker	39	61	468

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	37	63	71
2020	Non-shift worker	45	55	294
2019	Shift worker	38	62	160
2019	Non-shift worker	39	61	426
2018	Shift worker	47	53	179
2018	Non-shift worker	39	61	468

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	53	47	71
2020	Non-shift worker	46	54	294
2019	Shift worker	39	61	160
2019	Non-shift worker	48	52	426
2018	Shift worker	49	51	178
2018	Non-shift worker	44	56	469

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	35	65	71
2020	Non-shift worker	38	62	294
2019	Shift worker	40	60	160
2019	Non-shift worker	43	57	426
2018	Shift worker	47	53	179
2018	Non-shift worker	39	61	468

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	40	60	71
2020	Non-shift worker	38	62	294
2019	Shift worker	29	71	160
2019	Non-shift worker	35	65	426
2018	Shift worker	29	71	177
2018	Non-shift worker	30	70	467

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	55	45	71
2020	Non-shift worker	52	48	294
2019	Shift worker	63	37	160
2019	Non-shift worker	62	38	426
2018	Shift worker	60	40	181
2018	Non-shift worker	57	43	470

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	39	61	71
2020	Non-shift worker	32	68	294
2019	Shift worker	40	60	160
2019	Non-shift worker	37	63	426
2018	Shift worker	37	63	179
2018	Non-shift worker	33	67	468

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	71
2020	Non-shift worker	7	93	294
2019	Shift worker	16	84	160
2019	Non-shift worker	13	87	426
2018	Shift worker	16	84	178
2018	Non-shift worker	10	90	467

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	71
2020	Non-shift worker	10	90	294
2019	Shift worker	20	80	160
2019	Non-shift worker	13	87	426
2018	Shift worker	16	84	177
2018	Non-shift worker	10	90	467

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	49	51	71
2020	Non-shift worker	45	55	294
2019	Shift worker	46	54	160
2019	Non-shift worker	45	55	426
2018	Shift worker	41	59	178
2018	Non-shift worker	43	57	468

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	36	64	71
2020	Non-shift worker	21	79	294
2019	Shift worker	36	64	160
2019	Non-shift worker	30	70	426
2018	Shift worker	36	64	182
2018	Non-shift worker	30	70	468

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	71
2020	Non-shift worker	12	88	294
2019	Shift worker	18	82	160
2019	Non-shift worker	13	87	426
2018	Shift worker	11	89	177
2018	Non-shift worker	11	89	468

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	63	37	71
2020	Non-shift worker	52	48	294
2019	Shift worker	60	40	159
2019	Non-shift worker	53	47	424
2018	Shift worker	59	41	179
2018	Non-shift worker	55	45	471

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	29	71	71
2020	Non-shift worker	33	67	294
2019	Shift worker	27	73	159
2019	Non-shift worker	30	70	424
2018	Shift worker	31	69	177
2018	Non-shift worker	27	73	470

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	17	83	71
2020	Non-shift worker	20	80	294
2019	Shift worker	11	89	159
2019	Non-shift worker	18	82	424
2018	Shift worker	12	88	176
2018	Non-shift worker	14	86	468

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	26	74	71
2020	Non-shift worker	17	83	294
2019	Shift worker	21	79	159
2019	Non-shift worker	15	85	424
2018	Shift worker	15	85	178
2018	Non-shift worker	15	85	469

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	13	87	71
2020	Non-shift worker	9	91	294
2019	Shift worker	16	84	159
2019	Non-shift worker	10	90	424
2018	Shift worker	9	91	176
2018	Non-shift worker	10	90	469

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	71
2020	Non-shift worker	4	96	294
2019	Shift worker	8	92	159
2019	Non-shift worker	6	94	424
2018	Shift worker	6	94	176
2018	Non-shift worker	6	94	469

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	71
2020	Non-shift worker	13	87	294
2019	Shift worker	23	77	159
2019	Non-shift worker	19	81	424
2018	Shift worker	20	80	177
2018	Non-shift worker	15	85	468

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	13	87	71
2020	Non-shift worker	12	88	294
2019	Shift worker	9	91	159
2019	Non-shift worker	11	89	424
2018	Shift worker	13	87	178
2018	Non-shift worker	11	89	468

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	71
2020	Non-shift worker	25	75	294
2019	Shift worker	23	77	159
2019	Non-shift worker	23	77	424
2018	Shift worker	23	77	179
2018	Non-shift worker	26	74	469

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	66
2020	Non-shift worker	11	89	286
2019	Shift worker	14	86	147
2019	Non-shift worker	12	88	398
2018	Shift worker	18	82	167
2018	Non-shift worker	14	86	438

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	24	76	66
2020	Non-shift worker	21	79	286
2019	Shift worker	29	71	147
2019	Non-shift worker	27	73	398
2018	Shift worker	27	73	168
2018	Non-shift worker	25	75	438

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	10	90	66
2020	Non-shift worker	8	92	286
2019	Shift worker	16	84	147
2019	Non-shift worker	10	90	398
2018	Shift worker	14	86	167
2018	Non-shift worker	13	87	438

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	147
2019	Non-shift worker	7	93	398
2018	Shift worker	7	93	167
2018	Non-shift worker	9	91	438

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	66
2020	Non-shift worker	12	88	286
2019	Shift worker	10	90	147
2019	Non-shift worker	10	90	398
2018	Shift worker	11	89	167
2018	Non-shift worker	11	89	438

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	66
2020	Non-shift worker	12	88	286
2019	Shift worker	5	95	147
2019	Non-shift worker	9	91	398
2018	Shift worker	11	89	167
2018	Non-shift worker	8	92	438

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	66
2020	Non-shift worker	8	92	286
2019	Shift worker	3	97	147
2019	Non-shift worker	7	93	398
2018	Shift worker	4	96	166
2018	Non-shift worker	3	97	438

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	66
2020	Non-shift worker	13	87	286
2019	Shift worker	15	85	147
2019	Non-shift worker	16	84	398
2018	Shift worker	19	81	167
2018	Non-shift worker	11	89	438

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	66
2020	Non-shift worker	9	91	286
2019	Shift worker	12	88	147
2019	Non-shift worker	13	87	398
2018	Shift worker	10	90	168
2018	Non-shift worker	10	90	438

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	43	57	66
2020	Non-shift worker	31	69	286
2019	Shift worker	35	65	147
2019	Non-shift worker	32	68	398
2018	Shift worker	29	71	167
2018	Non-shift worker	28	72	438

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	66
2020	Non-shift worker	13	87	286
2019	Shift worker	12	88	147
2019	Non-shift worker	9	91	398
2018	Shift worker	9	91	168
2018	Non-shift worker	10	90	438

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	50	50	66
2020	Non-shift worker	49	51	286
2019	Shift worker	45	55	147
2019	Non-shift worker	45	55	398
2018	Shift worker	43	57	170
2018	Non-shift worker	43	57	440

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	66
2020	Non-shift worker	4	96	286
2019	Shift worker	0	100	147
2019	Non-shift worker	2	98	398
2018	Shift worker	0	100	167
2018	Non-shift worker	2	98	438

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	67	33	66
2020	Non-shift worker	52	48	286
2019	Shift worker	50	50	147
2019	Non-shift worker	56	44	398
2018	Shift worker	50	50	171
2018	Non-shift worker	54	46	440

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	147
2019	Non-shift worker	4	96	398
2018	Shift worker	6	94	169
2018	Non-shift worker	3	97	438

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	66
2020	Non-shift worker	14	86	286
2019	Shift worker	17	83	147
2019	Non-shift worker	13	87	398
2018	Shift worker	9	91	168
2018	Non-shift worker	12	88	439

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	23	19	13	8	16	4	50	26	409
2020	Non-shift worker	18	21	18	9	6	23	6	54	21	2866
2019	Shift worker	23	19	16	9	8	17	7	56	23	1047
2019	Non-shift worker	18	19	18	10	8	20	7	52	24	3302
2018	Shift worker	19	19	21	11	8	16	6	49	25	1006
2018	Non-shift worker	17	20	20	9	8	19	6	50	23	3268
2017	Shift worker	20	19	17	9	8	19	9	53	23	991
2017	Non-shift worker	17	20	17	9	7	22	8	53	23	3089
2014	Shift worker	18	20	19	8	6	18	12	53	21	709
2014	Non-shift worker	19	21	19	8	6	21	6	55	20	2640

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	34	19	11	4	3	0	64	16	409
2020	Non-shift worker	32	32	17	8	4	7	1	69	13	2859
2019	Shift worker	37	26	16	8	5	7	1	68	15	1051
2019	Non-shift worker	33	31	16	8	5	6	1	68	14	3295
2018	Shift worker	30	30	19	8	6	7	1	65	15	1006
2018	Non-shift worker	29	32	19	7	6	7	1	66	14	3261
2017	Shift worker	32	27	18	9	5	8	1	65	15	989
2017	Non-shift worker	29	31	16	8	5	9	1	67	15	3088
2014	Shift worker	28	29	19	8	4	10	2	65	14	709
2014	Non-shift worker	29	32	17	7	4	10	1	68	13	2643

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	409
2020	Non-shift worker	6	94	2864
2019	Shift worker	8	92	1050
2019	Non-shift worker	6	94	3301
2018	Shift worker	10	90	1004
2018	Non-shift worker	7	93	3256

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	46	54	38
2020	Non-shift worker	41	59	160
2019	Shift worker	37	63	84
2019	Non-shift worker	48	52	185
2018	Shift worker	38	62	91
2018	Non-shift worker	47	53	201

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	71	29	38
2020	Non-shift worker	81	19	160
2019	Shift worker	60	40	84
2019	Non-shift worker	69	31	185
2018	Shift worker	72	28	93
2018	Non-shift worker	72	28	201

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	84
2019	Non-shift worker	6	94	185
2018	Shift worker	9	91	90
2018	Non-shift worker	6	94	200

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	38
2020	Non-shift worker	8	92	160
2019	Shift worker	31	69	84
2019	Non-shift worker	21	79	185
2018	Shift worker	21	79	91
2018	Non-shift worker	21	79	201

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	84
2019	Non-shift worker	5	95	185
2018	Shift worker	7	93	89
2018	Non-shift worker	9	91	201

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	20	80	38
2020	Non-shift worker	22	78	160
2019	Shift worker	21	79	83
2019	Non-shift worker	20	80	182
2018	Shift worker	19	81	89
2018	Non-shift worker	16	84	202

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	38
2020	Non-shift worker	17	83	160
2019	Shift worker	17	83	83
2019	Non-shift worker	13	87	182
2018	Shift worker	16	84	90
2018	Non-shift worker	16	84	201

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	83
2019	Non-shift worker	10	90	182
2018	Shift worker	6	94	89
2018	Non-shift worker	8	92	201

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	8	92	90
2018	Non-shift worker	4	96	200

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	39	61	38
2020	Non-shift worker	33	67	160
2019	Shift worker	34	66	83
2019	Non-shift worker	30	70	182
2018	Shift worker	35	65	90
2018	Non-shift worker	26	74	200

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	33	67	38
2020	Non-shift worker	28	72	160
2019	Shift worker	35	65	83
2019	Non-shift worker	35	65	182
2018	Shift worker	41	59	92
2018	Non-shift worker	37	63	200

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	83
2019	Non-shift worker	4	96	182

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	38
2020	Non-shift worker	3	97	160

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	20	80	38
2020	Non-shift worker	9	91	160
2019	Shift worker	8	92	83
2019	Non-shift worker	8	92	182

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	26	74	38
2020	Non-shift worker	22	78	160
2019	Shift worker	21	79	83
2019	Non-shift worker	11	89	182
2018	Shift worker	11	89	89
2018	Non-shift worker	10	90	200

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	89
2018	Non-shift worker	0	100	200

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	10	90	90
2018	Non-shift worker	10	90	200

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	83
2019	Non-shift worker	0	100	182

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	38
2020	Non-shift worker	16	84	160
2019	Shift worker	19	81	83
2019	Non-shift worker	17	83	182
2018	Shift worker	15	85	92
2018	Non-shift worker	20	80	201

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	34	66	38
2020	Non-shift worker	33	67	160
2019	Shift worker	38	62	83
2019	Non-shift worker	31	69	183
2018	Shift worker	23	77	91
2018	Non-shift worker	33	67	201

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	17	83	38
2020	Non-shift worker	21	79	160
2019	Shift worker	8	92	83
2019	Non-shift worker	10	90	183
2018	Shift worker	12	88	88
2018	Non-shift worker	19	81	200

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	9	91	88
2018	Non-shift worker	8	92	200

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	24	76	38
2020	Non-shift worker	19	81	160
2019	Shift worker	14	86	83
2019	Non-shift worker	8	92	183
2018	Shift worker	14	86	89
2018	Non-shift worker	16	84	200

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	83
2019	Non-shift worker	3	97	183

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	83
2019	Non-shift worker	9	91	183
2018	Shift worker	12	88	88
2018	Non-shift worker	14	86	200

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	38
2020	Non-shift worker	11	89	160
2018	Shift worker	11	89	90
2018	Non-shift worker	8	92	200

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	50	50	38
2020	Non-shift worker	37	63	160
2019	Shift worker	50	50	83
2019	Non-shift worker	52	48	183
2018	Shift worker	58	42	93
2018	Non-shift worker	50	50	200

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	9	91	86
2018	Non-shift worker	10	90	190

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	19	81	85
2018	Non-shift worker	20	80	189

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	6	94	85
2018	Non-shift worker	5	95	189

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	23	77	86
2018	Non-shift worker	17	83	189

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	19	81	86
2018	Non-shift worker	9	91	189

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	22	78	86
2018	Non-shift worker	26	74	189

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	9	91	86
2018	Non-shift worker	8	92	189

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	41	59	87
2018	Non-shift worker	51	49	189

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	59	41	89
2018	Non-shift worker	63	37	190

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	5	95	87
2018	Non-shift worker	2	98	189

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	14	86	85
2018	Non-shift worker	11	89	190

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	19	23	9	4	20	4	53	17	409
2020	Non-shift worker	19	20	20	5	3	29	5	59	11	2861
2019	Shift worker	25	18	19	4	5	22	7	60	13	1053
2019	Non-shift worker	22	16	20	5	3	26	8	58	12	3292
2018	Shift worker	21	20	23	5	4	20	7	56	12	1009
2018	Non-shift worker	20	19	24	4	4	24	6	55	11	3264
2017	Shift worker	21	20	18	4	3	23	10	61	12	990
2017	Non-shift worker	20	18	19	3	3	30	8	60	9	3086
2014	Shift worker	20	20	19	3	2	24	11	62	8	712
2014	Non-shift worker	21	22	18	3	2	27	6	65	8	2636

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	30	20	9	3	7	0	65	13	408
2020	Non-shift worker	33	33	18	5	2	8	1	72	8	2865
2019	Shift worker	39	27	16	5	4	8	1	73	9	1053
2019	Non-shift worker	37	28	17	4	3	9	1	73	8	3295
2018	Shift worker	35	26	20	5	4	8	2	67	10	1006
2018	Non-shift worker	30	32	19	5	3	10	1	70	9	3260
2017	Shift worker	35	29	17	4	3	9	3	72	8	991
2017	Non-shift worker	33	30	16	4	2	13	2	74	8	3087
2014	Shift worker	33	27	19	4	2	11	3	70	8	711
2014	Non-shift worker	32	31	16	4	2	14	1	75	7	2642

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	29	31	14	12	0	0	43	26	410
2020	Non-shift worker	33	33	19	8	6	0	0	66	15	2861

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	25	27	18	17	0	38	35	409
2020	Non-shift worker	25	30	21	13	10	0	55	23	2856
2019	Shift worker	13	23	22	16	25	0	37	41	1055
2019	Non-shift worker	18	26	22	15	20	0	44	35	3301
2018	Shift worker	9	20	22	19	29	0	29	49	1011
2018	Non-shift worker	15	22	24	17	23	1	37	40	3273
2017	Shift worker	9	20	21	20	29	1	29	50	991
2017	Non-shift worker	15	22	21	17	24	1	37	42	3094

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	28	25	13	8	0	53	22	410
2020	Non-shift worker	19	28	26	16	10	0	47	27	2866
2019	Shift worker	30	29	22	11	7	0	59	19	1053
2019	Non-shift worker	24	28	24	15	8	0	52	23	3303
2018	Shift worker	26	31	25	11	6	0	58	17	1008
2018	Non-shift worker	21	25	28	16	10	0	46	26	3275
2017	Shift worker	31	31	21	11	5	1	63	16	991
2017	Non-shift worker	23	27	25	14	10	1	50	24	3093

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	30	16	5	3	2	75	9	407
2020	Non-shift worker	30	33	22	9	5	1	64	14	2851
2019	Shift worker	51	25	13	5	3	3	79	8	1042
2019	Non-shift worker	39	30	17	9	4	1	70	13	3291
2018	Shift worker	42	30	15	6	2	5	75	8	1005
2018	Non-shift worker	31	30	23	9	5	2	63	14	3256
2017	Shift worker	48	24	14	5	3	6	77	9	984
2017	Non-shift worker	34	30	20	9	5	2	65	15	3088

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	18	22	16	20	0	0	42	36	410
2020	Non-shift worker	20	25	23	18	13	0	1	46	31	2848
2019	Shift worker	24	24	21	14	16	0	0	48	30	1053
2019	Non-shift worker	21	26	20	16	15	1	0	48	32	3286
2018	Shift worker	21	25	23	15	16	0	0	46	31	1005
2018	Non-shift worker	18	23	24	17	17	0	1	42	35	3261
2017	Shift worker	26	24	25	13	11	1	1	51	24	992
2017	Non-shift worker	23	23	22	16	15	0	1	46	32	3093

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	29	14	6	4	2	75	11	405
2020	Non-shift worker	47	27	13	7	4	2	76	11	2836
2019	Shift worker	51	24	14	6	4	1	76	10	1052
2019	Non-shift worker	51	24	13	6	4	2	76	10	3300
2018	Shift worker	46	25	14	7	4	3	73	12	1003
2018	Non-shift worker	45	26	14	7	4	3	74	11	3252
2017	Shift worker	47	26	14	5	3	3	76	9	989
2017	Non-shift worker	45	25	14	6	4	5	74	11	3087

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	30	23	12	10	0	55	22	409
2020	Non-shift worker	27	31	21	12	8	0	59	20	2860
2019	Shift worker	29	29	23	10	9	0	58	19	1055
2019	Non-shift worker	33	29	20	9	8	0	63	18	3304
2018	Shift worker	29	26	24	10	10	1	55	21	1007
2018	Non-shift worker	28	29	22	11	9	1	58	20	3269
2017	Shift worker	30	30	20	13	7	0	60	19	988
2017	Non-shift worker	30	31	20	11	6	1	61	18	3077

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	24	17	10	6	0	8	64	18	409
2020	Non-shift worker	35	24	17	10	8	0	6	63	19	2852

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	29	28	11	8	1	0	54	19	407
2020	Non-shift worker	32	35	20	9	4	0	1	67	13	2851
2019	Shift worker	33	31	18	10	7	0	1	65	17	1054
2019	Non-shift worker	32	33	19	9	5	0	1	66	15	3295
2018	Shift worker	25	32	25	10	7	1	1	58	17	1004
2018	Non-shift worker	26	34	23	10	6	0	1	60	17	3265
2017	Shift worker	33	29	20	11	6	1	1	63	17	988
2017	Non-shift worker	29	33	20	11	6	1	1	63	17	3079

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	36	22	12	6	1	0	60	18	409
2020	Non-shift worker	23	36	24	11	5	0	0	59	16	2851
2019	Shift worker	37	31	17	9	5	0	1	68	14	1055
2019	Non-shift worker	29	32	22	11	6	0	0	62	17	3295
2018	Shift worker	32	30	21	10	5	1	2	63	16	999
2018	Non-shift worker	24	32	23	13	6	0	1	56	20	3264
2017	Shift worker	35	31	18	9	4	1	2	68	14	987
2017	Non-shift worker	26	32	22	13	7	0	1	59	19	3076

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	33	21	14	5	1	0	61	18	410
2020	Non-shift worker	32	33	20	10	5	0	0	65	15	2849
2019	Shift worker	39	28	17	9	6	0	1	68	15	1053
2019	Non-shift worker	34	30	18	10	6	0	0	65	17	3287
2018	Shift worker	34	29	19	10	6	0	1	64	16	1002
2018	Non-shift worker	27	33	21	12	7	0	1	60	19	3261
2017	Shift worker	34	32	19	8	5	1	1	67	13	989
2017	Non-shift worker	30	31	19	12	6	1	1	62	19	3082

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	29	18	9	7	1	0	65	17	405
2020	Non-shift worker	44	27	15	7	5	0	0	73	12	2832
2019	Shift worker	45	26	15	7	7	0	1	71	14	1053
2019	Non-shift worker	45	26	15	8	6	0	0	72	14	3290

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	27	19	11	7	1	0	63	18	407
2020	Non-shift worker	26	30	23	13	7	0	0	57	20	2855

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	33	19	7	5	1	0	68	12	408
2020	Non-shift worker	27	33	23	11	6	0	1	60	16	2853
2019	Shift worker	45	28	17	6	4	0	1	74	9	1049
2019	Non-shift worker	41	31	16	7	4	0	0	73	11	3286
2018	Shift worker	39	34	15	8	2	0	1	74	10	1003
2018	Non-shift worker	36	31	19	9	4	0	1	68	13	3256
2017	Shift worker	44	32	15	5	3	0	1	77	8	984
2017	Non-shift worker	37	32	17	8	4	0	1	70	13	3074

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	32	18	8	4	0	70	12	407
2020	Non-shift worker	45	31	16	5	2	1	76	8	2846
2019	Shift worker	51	26	15	4	4	0	77	8	1050
2019	Non-shift worker	53	26	11	5	3	1	80	9	3285
2018	Shift worker	49	27	13	5	4	1	77	9	1006
2018	Non-shift worker	53	26	11	5	4	1	80	9	3255
2017	Shift worker	55	25	12	5	2	1	81	6	989
2017	Non-shift worker	57	24	12	5	2	1	81	7	3085

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	33	22	8	2	0	0	68	10	406
2020	Non-shift worker	31	36	20	9	4	0	0	67	12	2846

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	70	13	9	3	1	1	3	87	4	405
2020	Non-shift worker	71	15	5	2	1	1	5	91	3	2830
2019	Shift worker	70	14	5	3	2	1	5	89	6	1049
2019	Non-shift worker	77	11	3	2	2	1	5	93	3	3282
2018	Shift worker	68	14	8	3	3	2	3	86	7	1002
2018	Non-shift worker	71	15	5	2	2	2	4	91	4	3253

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	68	13	9	3	4	1	1	83	8	405
2020	Non-shift worker	77	11	5	2	2	1	2	91	4	2828
2019	Shift worker	67	16	8	4	4	0	1	83	8	1051
2019	Non-shift worker	72	13	6	3	4	1	1	87	7	3289
2018	Shift worker	65	15	8	4	5	0	2	82	10	1003
2018	Non-shift worker	69	15	7	4	4	1	2	86	7	3252
2017	Shift worker	71	13	7	3	3	0	1	86	7	990
2017	Non-shift worker	74	13	5	4	2	1	2	89	6	3089

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	28	13	7	4	0	77	10	405
2020	Non-shift worker	58	26	8	4	2	1	86	6	2828
2019	Shift worker	49	30	13	6	3	0	79	9	1046
2019	Non-shift worker	50	30	12	4	3	1	81	7	3283
2018	Shift worker	42	33	15	7	3	1	75	10	1006
2018	Non-shift worker	47	31	14	5	3	0	78	8	3267
2017	Shift worker	44	32	15	5	3	1	77	9	991
2017	Non-shift worker	51	30	11	4	2	1	82	6	3088

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	24	10	6	7	1	0	78	12	404
2020	Non-shift worker	63	19	8	5	4	0	1	83	9	2845
2019	Shift worker	58	20	9	7	5	0	0	78	12	1043
2019	Non-shift worker	59	21	9	5	5	0	1	80	10	3274
2018	Shift worker	48	26	12	6	7	0	0	75	13	1002
2018	Non-shift worker	51	24	12	6	6	0	1	76	12	3259
2017	Shift worker	56	22	10	6	4	0	1	80	11	991
2017	Non-shift worker	59	22	9	6	4	0	1	81	10	3087

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	15	9	2	3	1	14	84	6	408
2020	Non-shift worker	57	16	5	3	2	0	17	88	5	2853
2019	Shift worker	64	12	6	2	0	0	15	90	3	1039
2019	Non-shift worker	59	14	6	2	1	1	17	89	4	3265
2018	Shift worker	56	14	6	2	1	0	21	89	4	1000
2018	Non-shift worker	53	16	7	2	1	0	20	87	5	3244
2017	Shift worker	60	11	5	2	2	0	20	89	5	990
2017	Non-shift worker	56	15	6	2	1	0	20	89	4	3085

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	35	14	5	4	0	0	77	9	408
2020	Non-shift worker	60	25	9	3	1	0	2	86	4	2866
2019	Shift worker	47	27	16	6	4	0	1	74	10	1049
2019	Non-shift worker	62	22	9	3	1	0	2	86	4	3277
2018	Shift worker	42	30	17	7	2	0	2	74	9	1006
2018	Non-shift worker	55	26	10	3	2	0	3	84	6	3251
2017	Shift worker	52	26	14	4	2	1	2	80	6	986
2017	Non-shift worker	60	25	8	3	1	0	3	88	4	3071

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	22	13	7	8	1	0	72	15	409
2020	Non-shift worker	56	19	9	6	8	0	1	76	15	2861
2019	Shift worker	51	19	13	7	9	1	1	71	16	1050
2019	Non-shift worker	56	17	10	7	9	0	2	74	16	3290
2018	Shift worker	46	18	13	9	11	0	2	65	21	1005
2018	Non-shift worker	50	19	11	7	10	0	2	71	17	3266
2017	Shift worker	47	20	11	9	11	0	2	68	21	993
2017	Non-shift worker	50	20	12	7	8	0	3	72	16	3093

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	36	15	4	1	1	0	80	5	410
2020	Non-shift worker	42	34	15	5	3	0	1	77	8	2865
2019	Shift worker	51	30	13	3	2	0	0	82	5	1045
2019	Non-shift worker	53	27	13	3	2	0	1	82	5	3287
2018	Shift worker	44	34	13	4	3	0	2	80	6	1006
2018	Non-shift worker	49	31	13	3	1	0	2	82	5	3266
2017	Shift worker	53	28	11	4	2	0	2	83	6	990
2017	Non-shift worker	52	29	11	3	2	0	2	84	5	3085

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	39	26	11	5	1	0	57	17	410
2020	Non-shift worker	21	42	27	7	3	0	0	63	10	2869

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	29	35	14	7	0	44	21	409
2020	Non-shift worker	11	35	36	13	5	0	46	18	2862
2019	Shift worker	18	38	29	11	5	0	55	15	1056
2019	Non-shift worker	17	34	32	12	4	0	51	17	3310
2018	Shift worker	16	33	32	14	5	0	49	19	1011
2018	Non-shift worker	15	31	35	15	4	0	46	19	3281
2017	Shift worker	17	33	34	10	5	1	50	16	993
2017	Non-shift worker	13	32	37	13	5	0	44	19	3094

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	22	40	20	9	1	0	29	31	410
2020	Non-shift worker	10	20	39	22	8	0	0	30	31	2845
2019	Shift worker	10	19	39	20	12	0	0	32	29	1047
2019	Non-shift worker	10	19	36	23	12	0	0	35	29	3280
2018	Shift worker	10	17	40	21	11	0	1	32	27	1004
2018	Non-shift worker	9	20	37	23	11	0	0	33	30	3258
2017	Shift worker	8	19	35	24	13	1	1	38	27	991
2017	Non-shift worker	7	18	39	24	11	0	0	35	26	3077

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	43	14	11	4	2	0	70	15	410
2020	Non-shift worker	36	42	12	7	2	1	0	79	10	2866
2019	Shift worker	22	37	18	13	7	3	0	61	21	1053
2019	Non-shift worker	27	42	16	9	4	2	0	70	14	3299
2018	Shift worker	16	39	17	16	8	3	1	57	25	1011
2018	Non-shift worker	22	39	18	11	6	3	0	63	18	3276
2017	Shift worker	13	33	23	14	12	5	1	49	27	992
2017	Non-shift worker	18	37	19	12	8	5	0	58	21	3089

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	32	21	12	7	3	0	58	20	409
2020	Non-shift worker	33	36	15	10	4	2	0	70	15	2866

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	32	10	13	10	2	0	66	24	409
2020	Non-shift worker	40	30	11	11	8	1	0	70	19	2860

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	28	13	6	5	3	1	75	12	405
2020	Non-shift worker	51	28	11	4	3	2	0	80	8	2855

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	33	19	13	10	1	58	24	410
2020	Non-shift worker	32	35	15	10	6	1	68	16	2867
2019	Shift worker	23	34	18	13	11	1	58	24	1051
2019	Non-shift worker	25	35	18	13	8	1	61	21	3300
2018	Shift worker	21	35	18	15	10	2	57	25	1011
2018	Non-shift worker	20	37	19	14	8	2	58	23	3279
2017	Shift worker	22	34	16	16	10	2	57	26	993
2017	Non-shift worker	18	40	16	15	8	3	60	23	3091

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	40	15	15	5	0	0	65	20	410
2020	Non-shift worker	29	43	11	14	3	0	0	72	16	2866

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	34	19	15	8	1	0	59	22	408
2020	Non-shift worker	29	37	14	14	5	1	0	66	20	2857

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	40	16	13	5	1	0	65	19	407
2020	Non-shift worker	31	41	16	9	2	1	0	73	11	2852

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	38	16	8	3	1	1	73	11	409
2020	Non-shift worker	42	37	12	5	2	1	1	81	7	2859

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	16	13	2	1	12	4	80	4	409
2020	Non-shift worker	59	18	8	1	1	9	4	88	2	2865

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	36	12	7	6	2	0	75	13	403
2020	Non-shift worker	48	36	8	5	2	1	0	85	7	2855

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	34	8	7	6	1	0	80	13	406
2020	Non-shift worker	55	27	8	6	3	0	0	83	9	2848

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	33	14	10	8	1	0	68	18	403
2020	Non-shift worker	52	31	8	6	3	0	0	83	8	2858

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	46	15	19	7	1	0	59	26	144
2020	Non-shift worker	20	48	13	15	3	1	0	68	18	1091
2019	Shift worker	17	37	21	15	8	2	0	55	24	237
2019	Non-shift worker	17	46	16	14	5	1	1	64	20	997

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	64	36	144
2020	Non-shift worker	81	19	1090

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	32	20	23	12	1	0	45	35	100
2020	Non-shift worker	13	32	20	26	9	0	0	45	35	939

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	405
2020	Non-shift worker	6	94	2853

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	10	90	405
2020	Non-shift worker	8	92	2857
2019	Shift worker	13	87	1052
2019	Non-shift worker	11	89	3299
2017	Shift worker	13	87	990
2017	Non-shift worker	13	87	3083
2014	Shift worker	13	87	710
2014	Non-shift worker	11	89	2635

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	34	66	38
2020	Non-shift worker	40	60	232

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	70	30	38
2020	Non-shift worker	74	26	232
2019	Shift worker	77	23	125
2019	Non-shift worker	77	23	369
2017	Shift worker	71	29	124
2017	Non-shift worker	73	27	388
2014	Shift worker	75	25	87
2014	Non-shift worker	78	22	298

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	18	18	3	0	3	0	78	4	27
2020	Non-shift worker	47	34	7	7	4	0	0	82	11	174
2019	Shift worker	38	43	7	5	2	1	4	85	8	93
2019	Non-shift worker	50	34	6	6	2	1	1	85	8	286
2017	Shift worker	45	32	5	10	5	0	3	79	16	90
2017	Non-shift worker	46	39	7	4	3	1	1	86	7	283
2014	Shift worker	49	42	4	5	1	0	0	90	6	64
2014	Non-shift worker	50	36	6	6	1	1	0	87	7	233

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	36	9	7	3	4	3	81	10	408
2020	Non-shift worker	46	33	9	4	2	2	3	83	7	2860

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	25	19	0	32	68	409
2020	Non-shift worker	38	43	18	1	53	47	2870

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	28	72	227
2020	Non-shift worker	31	69	1087

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	17	17	26	31	0	1	24	58	227
2020	Non-shift worker	9	18	16	24	29	1	3	28	55	1090

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	12	17	28	35	2	1	17	65	227
2020	Non-shift worker	5	13	17	23	40	1	2	18	65	1091

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	21	17	10	9	3	7	60	21	403
2020	Non-shift worker	44	20	13	7	6	1	8	71	15	2861
2019	Shift worker	35	21	16	7	11	2	8	62	20	1046
2019	Non-shift worker	40	19	15	9	9	1	7	64	20	3272
2018	Shift worker	31	19	18	10	11	2	9	56	24	1006
2018	Non-shift worker	39	19	16	9	10	1	7	63	20	3268

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Parks Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture