2020 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 48 5 12 4 0 0 78 16 1679
2020 Does not provide services to public 39 45 3 10 2 0 0 85 12 2452

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 20 3 2 1 0 0 94 3 1674
2020 Does not provide services to public 78 16 2 2 1 0 1 95 3 2439
2017 Provides services to public 65 26 4 3 1 0 1 92 4 1941
2017 Does not provide services to public 70 22 3 3 1 0 1 93 4 2867
2014 Provides services to public 66 24 4 3 1 0 1 92 5 2210
2014 Does not provide services to public 71 21 3 3 1 0 1 93 4 2916

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 38 10 11 4 0 0 74 15 1676
2020 Does not provide services to public 41 40 8 9 2 0 1 81 11 2452
2019 Provides services to public 37 40 7 11 4 0 0 78 15 1757
2019 Does not provide services to public 46 36 6 9 3 0 0 82 12 2687
2017 Provides services to public 34 39 8 13 7 0 0 73 20 1938
2017 Does not provide services to public 44 36 6 10 4 0 0 80 14 2863
2014 Provides services to public 38 36 7 12 7 0 0 74 19 2211
2014 Does not provide services to public 45 34 7 10 4 0 0 79 14 2915

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 39 14 16 6 0 0 64 23 1673
2020 Does not provide services to public 34 41 11 11 3 0 0 75 14 2441
2019 Provides services to public 17 37 15 19 12 0 0 54 31 1758
2019 Does not provide services to public 28 39 14 14 5 0 0 67 19 2686
2018 Provides services to public 15 43 11 21 9 0 0 58 30 1888
2018 Does not provide services to public 24 46 9 15 6 0 0 70 21 2594
2017 Provides services to public 15 39 13 20 13 0 0 54 33 1942
2017 Does not provide services to public 24 41 12 15 7 0 0 66 22 2868
2014 Provides services to public 16 38 12 22 12 0 0 54 34 2210
2014 Does not provide services to public 21 39 12 18 9 0 0 61 27 2916

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 41 10 7 3 0 0 80 10 1666
2020 Does not provide services to public 51 35 7 4 2 0 1 87 6 2433
2019 Provides services to public 36 42 10 9 3 0 0 79 11 1748
2019 Does not provide services to public 51 36 7 5 2 0 0 87 7 2670
2017 Provides services to public 35 43 10 9 4 0 0 78 12 1935
2017 Does not provide services to public 50 38 5 5 1 0 0 88 7 2868
2014 Provides services to public 36 43 8 9 3 0 0 80 12 2206
2014 Does not provide services to public 49 36 7 6 2 0 0 85 8 2917

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 36 13 8 5 0 1 74 13 1675
2020 Does not provide services to public 47 32 9 8 4 0 0 79 12 2444
2019 Provides services to public 31 36 14 11 7 0 0 68 18 1756
2019 Does not provide services to public 46 32 9 8 5 0 0 78 13 2684
2018 Provides services to public 30 38 13 12 7 0 0 68 19 1885
2018 Does not provide services to public 42 33 11 8 5 0 0 75 14 2591
2017 Provides services to public 28 37 13 12 9 0 0 66 22 1940
2017 Does not provide services to public 42 33 10 9 5 0 0 76 14 2865
2014 Provides services to public 29 36 14 12 8 1 0 66 21 2209
2014 Does not provide services to public 37 34 12 10 6 0 0 71 17 2917

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 40 13 8 3 0 0 75 12 1679
2020 Does not provide services to public 40 40 11 7 3 0 0 80 10 2450
2019 Provides services to public 28 41 15 9 6 0 0 69 15 1761
2019 Does not provide services to public 36 42 11 7 4 0 0 78 11 2688
2018 Provides services to public 26 45 13 11 5 0 0 70 16 1872
2018 Does not provide services to public 31 44 12 8 4 0 0 75 13 2581
2017 Provides services to public 27 44 14 9 6 0 0 71 15 1943
2017 Does not provide services to public 33 45 10 8 4 0 0 78 12 2870
2014 Provides services to public 25 48 14 8 5 0 0 72 14 2212
2014 Does not provide services to public 31 46 10 8 5 0 0 77 13 2918

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 36 18 12 7 0 0 62 20 1681
2020 Does not provide services to public 33 38 14 10 5 0 0 71 16 2455
2019 Provides services to public 19 37 19 17 9 0 0 55 26 1760
2019 Does not provide services to public 29 39 15 12 6 0 0 68 18 2683
2018 Provides services to public 19 33 19 17 12 0 0 52 29 1883
2018 Does not provide services to public 26 37 16 13 8 0 0 63 21 2588
2017 Provides services to public 17 34 20 16 12 0 0 51 29 1941
2017 Does not provide services to public 26 38 16 13 7 0 0 64 20 2871
2014 Provides services to public 17 35 20 16 12 0 0 51 28 2212
2014 Does not provide services to public 23 35 18 15 9 0 0 58 24 2917

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 43 14 9 3 0 0 74 12 1670
2020 Does not provide services to public 35 43 11 8 3 0 0 78 11 2440
2019 Provides services to public 24 44 15 12 6 0 0 68 18 1748
2019 Does not provide services to public 31 44 11 11 4 0 0 74 14 2674
2018 Provides services to public 23 43 15 13 6 0 0 66 18 1887
2018 Does not provide services to public 28 41 13 12 5 0 0 69 17 2593
2017 Provides services to public 23 42 16 13 6 0 0 65 19 1940
2017 Does not provide services to public 28 45 11 12 4 0 0 73 16 2867

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 41 10 4 2 0 0 84 5 1673
2020 Does not provide services to public 48 39 8 4 2 0 0 87 5 2448
2019 Provides services to public 34 43 14 6 4 0 0 77 10 1755
2019 Does not provide services to public 43 41 10 5 2 0 0 83 7 2674
2018 Provides services to public 36 44 11 6 3 0 0 80 9 1888
2018 Does not provide services to public 43 42 9 4 2 0 0 85 6 2592
2017 Provides services to public 32 44 12 7 4 0 0 77 11 1939
2017 Does not provide services to public 40 41 10 6 3 0 0 81 9 2868
2014 Provides services to public 34 43 13 7 3 1 0 77 10 2210
2014 Does not provide services to public 40 40 11 6 3 1 0 80 9 2918

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 39 16 10 7 0 0 66 18 1676
2020 Does not provide services to public 36 38 13 9 5 0 0 74 13 2445
2019 Provides services to public 22 37 19 13 9 0 0 59 22 1757
2019 Does not provide services to public 31 39 14 10 5 0 0 71 15 2675
2018 Provides services to public 21 36 16 17 10 0 0 57 27 1880
2018 Does not provide services to public 30 39 14 11 7 0 0 68 18 2588
2017 Provides services to public 19 37 17 15 11 0 0 57 26 1937
2017 Does not provide services to public 29 39 13 11 7 0 0 68 18 2870

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 35 9 3 1 0 0 87 4 1673
2020 Does not provide services to public 55 32 9 3 1 0 0 87 4 2429
2019 Provides services to public 45 37 12 4 3 0 0 82 6 1753
2019 Does not provide services to public 51 35 9 3 2 0 0 87 4 2664
2018 Provides services to public 46 36 10 5 2 0 0 83 7 1869
2018 Does not provide services to public 49 36 9 3 2 0 0 86 5 2577
2017 Provides services to public 49 37 9 3 2 0 0 86 5 1938
2017 Does not provide services to public 52 35 8 3 1 0 0 87 4 2859
2014 Provides services to public 57 32 8 2 1 0 0 89 3 2210
2014 Does not provide services to public 62 29 6 2 1 0 0 90 3 2917

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 40 15 11 6 0 0 67 17 1664
2020 Does not provide services to public 35 39 13 9 4 0 0 74 13 2436
2019 Provides services to public 21 41 16 13 8 0 0 62 21 1755
2019 Does not provide services to public 31 41 13 10 5 0 0 72 15 2671
2018 Provides services to public 18 40 16 16 10 0 0 59 25 1877
2018 Does not provide services to public 28 41 13 12 6 0 0 69 18 2583
2017 Provides services to public 21 40 15 15 9 0 0 61 24 1935
2017 Does not provide services to public 30 43 11 10 5 0 0 73 15 2857
2014 Provides services to public 17 41 15 17 10 0 0 58 27 2212
2014 Does not provide services to public 23 41 13 14 8 0 0 65 22 2919

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 35 19 9 6 0 0 65 15 1680
2020 Does not provide services to public 41 34 14 7 3 0 0 75 10 2452
2019 Provides services to public 23 37 21 11 8 0 0 60 19 1755
2019 Does not provide services to public 38 35 14 8 5 0 0 73 13 2679
2018 Provides services to public 21 37 19 14 9 0 0 58 23 1875
2018 Does not provide services to public 35 37 14 8 5 0 0 72 14 2579
2017 Provides services to public 23 36 19 15 8 0 0 59 23 1936
2017 Does not provide services to public 34 38 13 9 5 0 0 73 14 2858
2014 Provides services to public 22 37 18 14 9 0 0 59 23 2208
2014 Does not provide services to public 31 38 14 10 6 0 0 70 16 2919

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 42 17 8 4 0 0 71 13 1669
2020 Does not provide services to public 36 42 11 7 3 0 0 78 11 2428
2019 Provides services to public 22 43 17 12 6 0 0 65 18 1725
2019 Does not provide services to public 34 40 13 9 3 0 0 74 12 2650
2018 Provides services to public 22 38 17 14 9 0 0 60 23 1881
2018 Does not provide services to public 30 39 15 11 5 0 0 69 16 2587
2017 Provides services to public 22 39 18 13 8 0 0 61 20 1937
2017 Does not provide services to public 32 40 14 9 4 0 0 73 13 2857
2014 Provides services to public 24 40 17 13 6 0 0 64 19 2211
2014 Does not provide services to public 30 39 16 9 5 0 0 69 15 2918

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 42 10 5 2 0 0 82 7 1675
2020 Does not provide services to public 46 37 10 4 2 0 0 84 6 2446
2019 Provides services to public 35 43 13 6 3 0 0 78 10 1764
2019 Does not provide services to public 42 41 10 5 2 0 0 83 7 2686
2018 Provides services to public 33 44 13 7 3 0 0 77 10 1884
2018 Does not provide services to public 37 43 11 6 3 0 0 79 10 2591
2017 Provides services to public 35 43 12 7 3 0 0 78 10 1931
2017 Does not provide services to public 40 41 10 6 3 0 0 81 9 2858
2014 Provides services to public 37 44 11 5 3 0 0 81 8 2212
2014 Does not provide services to public 41 40 10 5 3 0 0 82 8 2918

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 35 17 6 4 0 0 72 10 1673
2020 Does not provide services to public 38 32 17 8 4 0 0 70 12 2435
2019 Provides services to public 31 38 19 8 4 0 0 69 12 1751
2019 Does not provide services to public 40 32 16 7 3 0 0 73 10 2671
2018 Provides services to public 30 34 21 9 5 0 0 64 14 1885
2018 Does not provide services to public 37 33 17 8 5 0 0 71 12 2597
2017 Provides services to public 29 38 21 7 5 0 1 67 12 1943
2017 Does not provide services to public 36 37 16 7 4 0 1 73 10 2870
2014 Provides services to public 29 37 21 7 4 0 1 67 11 2212
2014 Does not provide services to public 35 36 18 7 4 0 1 71 10 2919

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 24 38 20 8 1 1 29 33 1676
2020 Does not provide services to public 8 24 36 21 10 1 1 31 33 2451
2019 Provides services to public 11 29 37 16 6 0 1 23 40 1757
2019 Does not provide services to public 9 24 37 19 9 1 0 29 34 2690
2018 Provides services to public 10 30 36 17 6 1 1 23 41 1880
2018 Does not provide services to public 10 27 35 18 8 0 1 27 38 2582
2017 Provides services to public 11 26 37 16 7 1 2 24 38 1933
2017 Does not provide services to public 9 24 38 18 8 1 2 27 34 2859
2014 Provides services to public 10 28 38 16 6 1 1 23 38 2207
2014 Does not provide services to public 8 27 38 17 7 0 2 25 36 2913

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 19 30 24 14 1 1 38 31 1677
2020 Does not provide services to public 8 16 29 27 17 2 1 45 25 2434
2019 Provides services to public 17 28 27 17 9 2 1 26 46 1754
2019 Does not provide services to public 13 21 28 21 14 2 1 36 34 2684
2018 Provides services to public 20 26 26 17 8 1 1 26 47 1879
2018 Does not provide services to public 16 23 27 20 11 2 1 32 40 2579
2017 Provides services to public 18 24 29 16 9 2 2 26 44 1933
2017 Does not provide services to public 13 21 29 19 13 2 3 33 36 2857
2014 Provides services to public 16 25 31 17 8 2 1 26 42 2203
2014 Does not provide services to public 11 23 31 20 10 2 2 31 36 2910

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 21 32 21 9 2 2 31 35 1672
2020 Does not provide services to public 13 23 32 18 10 2 2 29 37 2442
2019 Provides services to public 14 28 31 16 7 2 2 24 44 1751
2019 Does not provide services to public 15 25 32 16 9 2 2 26 41 2686
2018 Provides services to public 16 26 33 15 6 2 2 22 44 1880
2018 Does not provide services to public 16 27 31 16 7 2 2 24 44 2575
2017 Provides services to public 15 25 30 16 7 3 3 25 43 1927
2017 Does not provide services to public 16 24 32 15 7 2 4 23 43 2859
2014 Provides services to public 17 28 29 14 6 2 2 22 48 2202
2014 Does not provide services to public 19 26 30 13 8 2 3 22 47 2903

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 10 32 35 16 1 2 53 14 1671
2020 Does not provide services to public 6 14 32 32 15 1 1 47 20 2435
2019 Provides services to public 5 13 35 30 14 1 2 45 19 1751
2019 Does not provide services to public 5 14 32 30 16 1 1 47 20 2675
2018 Provides services to public 6 14 35 32 11 1 2 44 20 1873
2018 Does not provide services to public 7 15 35 27 13 1 2 41 23 2567
2017 Provides services to public 7 13 34 30 12 1 3 44 20 1915
2017 Does not provide services to public 7 15 33 28 14 1 3 43 23 2843
2014 Provides services to public 6 15 32 32 11 1 2 45 22 2198
2014 Does not provide services to public 7 16 35 27 13 1 2 41 23 2905

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 22 32 21 12 1 1 33 35 1676
2020 Does not provide services to public 13 20 29 22 13 0 2 36 34 2443
2019 Provides services to public 19 27 27 17 8 1 1 25 47 1757
2019 Does not provide services to public 16 21 29 19 12 1 2 32 38 2687
2018 Provides services to public 22 29 27 14 6 1 1 21 52 1882
2018 Does not provide services to public 19 24 29 16 9 1 2 26 44 2586
2017 Provides services to public 21 27 27 14 8 1 2 23 49 1928
2017 Does not provide services to public 15 22 31 17 11 1 3 29 39 2856
2014 Provides services to public 20 28 28 14 6 1 2 21 50 2207
2014 Does not provide services to public 20 26 28 15 9 1 2 25 47 2904

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 17 27 25 16 2 2 43 29 1674
2020 Does not provide services to public 6 14 27 29 18 2 2 50 21 2436
2019 Provides services to public 15 22 26 22 11 2 2 35 38 1752
2019 Does not provide services to public 10 17 27 26 16 3 2 44 28 2680
2018 Provides services to public 15 23 25 22 11 2 2 34 39 1876
2018 Does not provide services to public 11 18 28 25 14 2 2 40 31 2573
2017 Provides services to public 12 20 27 22 12 3 4 37 34 1935
2017 Does not provide services to public 10 17 27 24 16 3 5 43 28 2857
2014 Provides services to public 10 18 27 26 14 3 3 42 30 2208
2014 Does not provide services to public 8 16 27 26 16 2 5 45 26 2908

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 21 35 18 12 2 2 31 32 1672
2020 Does not provide services to public 10 20 34 20 12 2 2 33 32 2437
2019 Provides services to public 14 25 34 15 8 2 2 24 40 1745
2019 Does not provide services to public 12 21 34 18 11 3 1 30 35 2682
2018 Provides services to public 13 27 33 15 8 2 2 24 42 1879
2018 Does not provide services to public 14 23 34 17 9 2 2 27 38 2579
2017 Provides services to public 15 24 33 14 8 3 3 23 41 1928
2017 Does not provide services to public 13 21 33 16 10 3 4 28 36 2859
2014 Provides services to public 13 24 33 16 7 3 3 25 40 2209
2014 Does not provide services to public 14 22 32 16 9 3 4 27 39 2909

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 22 38 20 10 0 1 31 31 1678
2020 Does not provide services to public 7 18 39 25 11 0 1 36 25 2445
2019 Provides services to public 13 24 35 19 7 0 1 27 38 1757
2019 Does not provide services to public 10 21 34 21 12 1 1 34 32 2693
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 34 19 11 6 3 3 62 18 1676
2020 Does not provide services to public 29 32 16 9 5 6 4 67 15 2448
2019 Provides services to public 22 33 17 13 9 3 2 59 23 1758
2019 Does not provide services to public 30 30 15 10 7 5 4 66 18 2686
2018 Provides services to public 15 35 20 14 11 3 2 53 26 1883
2018 Does not provide services to public 23 34 17 12 8 4 3 61 21 2594
2017 Provides services to public 20 33 18 13 11 4 2 56 25 1942
2017 Does not provide services to public 27 31 15 12 8 4 4 62 22 2871
2014 Provides services to public 26 35 13 12 10 2 2 63 22 2208
2014 Does not provide services to public 29 31 13 12 8 3 3 64 21 2919

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 31 10 9 6 1 0 75 15 1676
2020 Does not provide services to public 50 30 7 7 4 1 0 81 11 2445
2019 Provides services to public 39 33 10 11 7 0 0 72 18 1760
2019 Does not provide services to public 49 28 8 9 5 1 0 78 14 2686
2018 Provides services to public 33 35 10 11 9 0 0 69 21 1876
2018 Does not provide services to public 42 31 9 10 7 1 0 74 17 2588
2017 Provides services to public 34 35 10 12 8 1 0 69 20 1942
2017 Does not provide services to public 43 31 9 10 5 1 0 75 16 2871
2014 Provides services to public 40 31 8 11 9 1 0 71 20 2209
2014 Does not provide services to public 44 30 8 10 6 1 0 75 17 2918

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 34 11 7 2 0 0 80 9 1670
2020 Does not provide services to public 56 30 5 6 2 0 0 87 8 2435
2019 Provides services to public 41 37 9 8 4 0 0 78 12 1757
2019 Does not provide services to public 52 30 8 7 3 0 0 82 10 2685
2018 Provides services to public 38 41 9 8 5 0 0 79 12 1878
2018 Does not provide services to public 46 35 8 8 3 0 0 81 11 2592
2017 Provides services to public 33 42 10 10 4 0 0 76 14 1936
2017 Does not provide services to public 43 38 8 7 4 0 0 81 11 2863
2014 Provides services to public 35 43 9 9 4 0 0 79 13 2209
2014 Does not provide services to public 42 38 9 7 4 0 0 80 11 2919

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 39 13 5 3 1 0 79 8 1662
2020 Does not provide services to public 47 36 10 4 2 1 0 83 7 2431
2019 Provides services to public 33 43 14 6 3 1 0 76 10 1758
2019 Does not provide services to public 46 36 10 5 3 1 0 83 7 2691
2018 Provides services to public 30 43 16 7 4 1 0 74 11 1881
2018 Does not provide services to public 38 41 13 5 3 1 0 79 8 2594

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 26 15 4 5 5 3 74 10 1680
2020 Does not provide services to public 50 25 11 4 3 5 3 81 7 2452
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 29 15 5 3 1 4 75 8 1679
2020 Does not provide services to public 54 24 11 4 3 1 3 81 7 2450
2019 Provides services to public 39 31 17 6 4 1 2 72 10 1759
2019 Does not provide services to public 51 26 12 4 3 1 3 80 7 2686

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 32 13 7 5 0 0 76 12 1676
2020 Does not provide services to public 47 32 10 7 4 0 0 79 10 2447
2019 Provides services to public 36 34 15 9 6 0 0 70 15 1759
2019 Does not provide services to public 44 31 12 7 5 1 0 76 13 2688
2018 Provides services to public 32 37 14 10 7 0 0 70 16 1888
2018 Does not provide services to public 40 35 11 8 6 0 0 75 14 2587
2017 Provides services to public 31 37 13 12 7 0 0 68 19 1943
2017 Does not provide services to public 38 37 11 9 5 0 0 75 13 2872
2014 Provides services to public 32 37 13 10 7 0 0 70 17 2210
2014 Does not provide services to public 38 34 12 9 5 0 0 73 15 2917

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 28 14 6 5 1 1 75 11 1677
2020 Does not provide services to public 52 25 12 5 3 1 1 80 8 2448

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 32 10 6 4 0 0 80 10 1679
2020 Does not provide services to public 51 31 8 6 3 0 0 82 9 2449
2019 Provides services to public 39 36 12 7 5 1 0 76 12 1758
2019 Does not provide services to public 48 31 10 7 5 1 0 79 11 2680
2018 Provides services to public 37 35 12 10 6 0 0 72 16 1885
2018 Does not provide services to public 44 34 10 8 4 0 0 78 12 2576
2017 Provides services to public 35 35 12 10 7 1 0 70 17 1941
2017 Does not provide services to public 43 34 9 9 4 0 0 78 13 2866
2014 Provides services to public 38 36 10 9 6 1 0 75 15 2211
2014 Does not provide services to public 42 32 10 10 5 0 0 75 15 2917

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 37 63 1677
2020 Does not provide services to public 43 57 2450

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 20 11 3 3 6 11 78 8 1678
2020 Does not provide services to public 59 17 8 2 2 3 10 87 5 2452

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 28 10 6 4 0 0 79 11 1681
2020 Does not provide services to public 59 25 8 4 3 0 0 84 8 2454
2019 Provides services to public 42 34 12 7 5 0 0 76 12 1760
2019 Does not provide services to public 54 27 9 5 4 0 0 81 10 2690
2018 Provides services to public 40 30 14 9 7 0 0 71 16 1887
2018 Does not provide services to public 49 30 10 6 5 0 0 79 11 2586
2017 Provides services to public 42 30 12 8 8 0 0 72 16 1936
2017 Does not provide services to public 49 29 10 7 5 0 0 78 12 2866
2014 Provides services to public 41 32 12 8 7 1 0 73 15 2209
2014 Does not provide services to public 48 29 10 7 5 0 0 77 12 2919
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 30 18 7 5 10 0 66 14 1681
2020 Does not provide services to public 36 32 13 8 3 7 0 73 12 2450
2019 Provides services to public 22 32 21 10 7 8 1 58 19 1762
2019 Does not provide services to public 28 33 16 11 6 7 0 65 18 2684
2018 Provides services to public 20 29 20 13 10 7 0 54 24 1887
2018 Does not provide services to public 23 31 18 12 8 7 0 59 21 2596
2017 Provides services to public 20 28 20 12 11 9 0 52 26 1941
2017 Does not provide services to public 23 34 16 12 8 7 0 61 21 2868
2014 Provides services to public 21 33 17 11 9 9 0 60 21 2212
2014 Does not provide services to public 24 34 16 11 6 8 0 64 18 2916

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 33 19 11 8 3 0 61 19 1677
2020 Does not provide services to public 33 33 16 10 5 2 0 67 16 2442
2019 Provides services to public 18 30 22 16 11 3 0 49 28 1760
2019 Does not provide services to public 25 33 18 14 8 3 0 59 23 2678
2018 Provides services to public 17 28 23 17 13 3 0 46 31 1885
2018 Does not provide services to public 21 31 20 15 10 3 0 53 26 2595
2017 Provides services to public 16 28 20 18 15 3 0 45 34 1941
2017 Does not provide services to public 20 34 18 16 9 3 0 56 26 2868
2014 Provides services to public 18 30 21 16 12 3 0 50 29 2211
2014 Does not provide services to public 21 33 19 16 8 3 0 56 25 2919

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 31 21 14 8 5 0 54 23 1675
2020 Does not provide services to public 24 34 19 14 7 4 0 60 21 2446
2019 Provides services to public 14 27 23 19 12 6 0 43 32 1745
2019 Does not provide services to public 19 29 20 17 10 5 0 51 28 2678
2018 Provides services to public 10 24 25 22 13 5 0 36 38 1878
2018 Does not provide services to public 14 27 23 19 12 5 0 44 32 2590
2017 Provides services to public 12 26 21 21 15 5 0 40 38 1939
2017 Does not provide services to public 13 30 21 19 11 5 0 46 32 2866
2014 Provides services to public 12 27 23 19 13 5 0 42 34 2211
2014 Does not provide services to public 15 30 21 19 10 5 0 47 31 2910

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 34 19 14 8 3 0 57 23 1677
2020 Does not provide services to public 24 37 17 13 6 2 0 63 20 2453
2019 Provides services to public 14 28 22 20 13 3 0 43 34 1760
2019 Does not provide services to public 18 30 18 18 11 3 0 50 31 2683
2018 Provides services to public 11 26 23 22 15 3 0 38 39 1883
2018 Does not provide services to public 14 31 20 20 13 3 0 46 34 2598
2017 Provides services to public 11 27 20 20 16 4 0 40 39 1938
2017 Does not provide services to public 14 33 19 20 11 3 0 49 32 2866
2014 Provides services to public 12 32 19 19 14 3 0 46 34 2210
2014 Does not provide services to public 15 32 19 20 11 3 0 48 32 2914

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 19 10 8 5 20 8 68 18 1680
2020 Does not provide services to public 41 24 11 4 4 10 5 77 10 2453
2019 Provides services to public 27 19 12 8 6 21 6 64 19 1759
2019 Does not provide services to public 35 23 13 6 5 15 4 71 13 2688
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 44 20 6 2 1 0 71 9 1679
2020 Does not provide services to public 31 43 17 6 2 1 0 75 8 2445
2019 Provides services to public 21 44 21 9 4 1 0 66 13 1759
2019 Does not provide services to public 28 45 16 8 3 1 0 73 10 2682
2018 Provides services to public 20 44 20 11 5 0 0 64 16 1884
2018 Does not provide services to public 27 44 16 9 3 1 0 71 13 2581
2017 Provides services to public 21 43 18 11 6 1 0 64 18 1939
2017 Does not provide services to public 28 44 16 7 4 1 0 72 11 2864
2014 Provides services to public 25 44 16 9 5 1 0 70 14 2211
2014 Does not provide services to public 29 44 15 8 3 1 0 74 11 2919

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 16 33 24 17 8 1 0 50 25 1666
2020 Does not provide services to public 19 38 19 16 5 2 0 59 22 2433
2019 Provides services to public 9 28 22 25 15 1 0 38 40 1752
2019 Does not provide services to public 13 33 20 22 9 3 0 47 32 2673

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 42 14 7 4 1 1 74 12 1678
2020 Does not provide services to public 36 40 13 7 3 2 1 77 9 2439
2019 Provides services to public 26 43 15 9 5 1 1 71 14 1761
2019 Does not provide services to public 34 40 12 7 4 2 1 76 12 2677
2018 Provides services to public 28 43 13 9 5 1 0 72 14 1883
2018 Does not provide services to public 35 40 12 8 3 1 1 77 11 2587
2017 Provides services to public 32 41 12 8 4 2 1 75 13 1936
2017 Does not provide services to public 37 39 10 7 3 2 1 79 11 2864
2014 Provides services to public 39 39 10 6 3 1 1 80 10 2212
2014 Does not provide services to public 42 38 8 6 3 2 1 82 10 2919

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 42 19 5 3 1 0 73 8 1676
2020 Does not provide services to public 34 41 16 5 3 1 0 76 8 2436
2019 Provides services to public 26 42 20 7 5 1 0 68 12 1752
2019 Does not provide services to public 32 40 17 6 4 1 0 73 9 2677
2018 Provides services to public 26 41 19 8 4 0 0 68 13 1877
2018 Does not provide services to public 33 39 17 6 4 1 0 73 10 2580

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 31 18 14 11 5 1 55 26 1674
2020 Does not provide services to public 24 27 18 13 9 7 2 56 24 2443
2019 Provides services to public 15 28 20 16 15 5 1 46 33 1756
2019 Does not provide services to public 19 29 18 14 12 7 2 53 28 2674
2018 Provides services to public 12 28 19 19 16 4 1 43 37 1883
2018 Does not provide services to public 18 28 19 15 12 6 2 50 29 2587
2017 Provides services to public 14 27 15 19 18 5 1 44 40 1931
2017 Does not provide services to public 18 28 17 14 12 8 2 51 30 2863
2014 Provides services to public 15 26 16 18 18 6 1 44 38 2213
2014 Does not provide services to public 18 24 18 17 14 7 2 46 34 2917

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 31 21 16 10 2 0 52 27 1674
2020 Does not provide services to public 24 34 19 14 7 2 0 59 21 2446
2019 Provides services to public 15 26 22 19 16 2 0 42 35 1760
2019 Does not provide services to public 19 32 19 17 11 2 0 52 29 2689
2018 Provides services to public 11 29 22 20 17 1 0 40 38 1880
2018 Does not provide services to public 15 31 20 19 13 2 0 47 33 2584
2017 Provides services to public 13 29 21 21 15 2 0 42 36 1939
2017 Does not provide services to public 18 34 17 17 11 2 0 54 29 2866
2014 Provides services to public 13 30 20 20 15 2 0 44 36 2211
2014 Does not provide services to public 15 33 18 19 13 2 0 49 33 2914

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 26 17 17 18 1 2 46 36 1674
2020 Does not provide services to public 22 30 16 15 14 2 2 53 30 2450
2019 Provides services to public 16 26 15 18 21 2 2 43 41 1762
2019 Does not provide services to public 18 28 17 16 16 2 2 48 34 2688
2018 Provides services to public 12 24 19 19 23 1 1 38 43 1881
2018 Does not provide services to public 17 27 17 19 17 2 2 45 38 2588
2017 Provides services to public 15 26 16 19 21 2 1 42 41 1936
2017 Does not provide services to public 18 30 14 17 16 2 2 51 35 2863
2014 Provides services to public 15 26 16 19 21 1 1 42 42 2213
2014 Does not provide services to public 16 26 16 20 19 2 1 43 41 2917

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 25 15 7 4 1 3 74 11 1679
2020 Does not provide services to public 50 24 13 6 3 1 3 77 9 2451
2019 Provides services to public 42 28 16 6 4 1 3 73 10 1763
2019 Does not provide services to public 50 24 13 5 3 1 4 79 8 2685

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 28 17 8 4 1 2 69 13 1679
2020 Does not provide services to public 46 25 15 7 3 1 3 74 10 2445
2019 Provides services to public 29 26 22 11 7 2 3 58 19 1756
2019 Does not provide services to public 38 25 18 8 5 2 3 66 14 2685

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 11 6 3 4 4 3 85 8 1672
2020 Does not provide services to public 76 9 5 2 2 3 3 90 4 2438
2019 Provides services to public 66 12 7 4 4 4 3 84 9 1753
2019 Does not provide services to public 74 8 5 2 2 4 4 89 5 2674

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 14 6 3 2 3 6 88 5 1672
2020 Does not provide services to public 75 10 4 1 1 2 6 93 3 2440
2019 Provides services to public 71 11 5 2 2 2 7 90 5 1755
2019 Does not provide services to public 77 7 3 1 1 2 9 94 3 2672

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 40 21 11 5 4 0 61 17 1676
2020 Does not provide services to public 25 42 18 8 3 4 0 70 11 2446
2019 Provides services to public 15 37 25 13 6 3 0 54 20 1762
2019 Does not provide services to public 21 41 19 10 4 4 1 65 14 2685
2018 Provides services to public 11 34 27 15 9 4 0 47 25 1885
2018 Does not provide services to public 20 35 24 10 6 4 0 57 17 2593
2017 Provides services to public 13 31 26 16 10 4 0 46 27 1935
2017 Does not provide services to public 21 39 19 11 6 4 1 63 17 2869

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 40 17 6 4 1 0 72 10 1672
2020 Does not provide services to public 39 41 12 5 2 2 0 81 7 2433
2019 Provides services to public 28 42 16 9 4 1 0 71 13 1753
2019 Does not provide services to public 37 41 11 6 3 2 0 80 8 2678
2018 Provides services to public 33 41 14 8 3 1 0 75 11 1884
2018 Does not provide services to public 41 39 11 5 2 1 0 82 7 2592
2017 Provides services to public 30 42 15 7 5 2 0 73 11 1938
2017 Does not provide services to public 40 41 10 5 2 2 0 83 7 2867
2014 Provides services to public 38 39 12 6 4 2 0 78 9 2212
2014 Does not provide services to public 46 36 9 5 2 2 0 84 7 2918

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 38 15 4 3 3 0 78 7 1675
2020 Does not provide services to public 43 37 12 3 2 3 0 82 5 2438
2019 Provides services to public 36 40 15 5 3 2 0 78 8 1753
2019 Does not provide services to public 44 36 11 3 2 3 0 83 6 2678
2018 Provides services to public 37 39 13 5 4 1 0 78 8 1885
2018 Does not provide services to public 42 37 12 3 2 3 0 82 6 2593
2017 Provides services to public 35 37 17 5 4 2 0 74 9 1937
2017 Does not provide services to public 42 38 12 3 2 2 0 83 5 2867
2014 Provides services to public 43 35 13 3 3 3 0 80 6 2212
2014 Does not provide services to public 49 33 10 3 2 2 0 85 5 2919

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 36 17 5 3 5 1 74 8 1676
2020 Does not provide services to public 37 33 17 5 2 6 0 75 7 2446

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 31 13 6 4 3 2 76 10 1667
2020 Does not provide services to public 47 32 10 5 3 3 1 82 8 2442

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 36 11 5 3 0 0 81 8 1676
2020 Does not provide services to public 54 32 7 4 2 0 0 87 6 2444
2019 Provides services to public 37 41 11 6 4 0 0 78 11 1763
2019 Does not provide services to public 47 35 10 5 3 0 0 82 8 2679
2018 Provides services to public 36 39 13 7 5 0 0 75 11 1884
2018 Does not provide services to public 44 37 10 5 3 0 0 81 8 2587
2017 Provides services to public 34 40 12 9 5 0 0 74 14 1938
2017 Does not provide services to public 44 38 9 6 2 0 0 83 8 2869
2014 Provides services to public 41 37 11 6 5 0 0 78 11 2212
2014 Does not provide services to public 47 35 10 5 3 0 0 82 8 2914

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 36 18 8 5 0 0 69 13 1672
2020 Does not provide services to public 42 34 13 8 3 0 0 75 11 2440
2019 Provides services to public 26 35 20 11 8 1 0 61 19 1758
2019 Does not provide services to public 36 32 16 10 5 1 0 69 15 2683
2018 Provides services to public 24 33 21 13 9 1 0 57 21 1888
2018 Does not provide services to public 32 34 18 10 6 1 0 66 16 2587
2017 Provides services to public 24 33 22 12 9 1 0 57 21 1940
2017 Does not provide services to public 34 34 17 10 5 1 0 68 15 2863
2014 Provides services to public 24 37 19 11 8 0 0 62 20 2211
2014 Does not provide services to public 30 37 17 10 5 1 0 68 15 2919

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 38 18 8 5 0 0 69 13 1665
2020 Does not provide services to public 40 37 12 8 3 0 0 77 11 2430
2019 Provides services to public 24 38 18 11 8 0 0 62 19 1753
2019 Does not provide services to public 34 35 16 9 4 0 0 70 14 2669
2018 Provides services to public 22 36 20 14 8 0 0 58 22 1878
2018 Does not provide services to public 31 36 16 11 5 0 0 67 16 2585
2017 Provides services to public 22 35 19 15 8 0 0 57 23 1939
2017 Does not provide services to public 32 36 16 10 6 0 0 68 16 2867
2014 Provides services to public 23 39 17 13 7 0 0 62 20 2210
2014 Does not provide services to public 29 39 16 10 5 0 0 68 16 2918

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 28 19 13 8 3 0 58 22 1675
2020 Does not provide services to public 35 27 18 10 6 3 1 65 17 2445
2019 Provides services to public 22 25 22 14 13 4 0 48 28 1761
2019 Does not provide services to public 30 25 19 14 7 4 1 58 22 2688
2018 Provides services to public 21 23 24 16 13 3 0 46 30 1888
2018 Does not provide services to public 26 26 20 14 10 3 0 54 25 2588
2017 Provides services to public 21 26 21 15 12 5 0 49 29 1936
2017 Does not provide services to public 29 25 19 13 9 5 1 57 23 2868
2014 Provides services to public 22 28 20 14 11 5 0 53 26 2212
2014 Does not provide services to public 26 27 20 13 9 5 1 56 23 2919
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 20 44 37 1678
2020 Does not provide services to public 23 42 35 2455
2019 Provides services to public 23 37 40 1763
2019 Does not provide services to public 25 38 37 2692
2018 Provides services to public 23 38 39 1887
2018 Does not provide services to public 24 38 37 2598
2017 Provides services to public 21 40 39 1942
2017 Does not provide services to public 25 41 35 2868
2014 Provides services to public 19 44 37 2212
2014 Does not provide services to public 24 41 35 2918

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 18 39 29 6 5 3 328
2020 Does not provide services to public 19 41 28 3 5 4 559
2019 Provides services to public 18 30 34 4 11 3 393
2019 Does not provide services to public 13 33 27 4 18 6 659
2018 Provides services to public 19 30 32 6 7 6 428
2018 Does not provide services to public 15 31 33 5 10 6 622
2017 Provides services to public 20 37 22 9 6 6 407
2017 Does not provide services to public 16 34 30 5 11 5 704
2014 Provides services to public 19 35 20 14 9999 12 415
2014 Does not provide services to public 14 37 28 10 9999 11 694
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 1677
2020 Does not provide services to public 8 92 2452
2019 Provides services to public 12 88 1759
2019 Does not provide services to public 11 89 2684
2018 Provides services to public 15 85 1883
2018 Does not provide services to public 12 88 2601

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 45 55 184
2020 Does not provide services to public 45 55 203
2019 Provides services to public 56 44 214
2019 Does not provide services to public 48 52 301
2018 Provides services to public 48 52 284
2018 Does not provide services to public 50 50 305

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 58 42 184
2020 Does not provide services to public 60 40 203
2019 Provides services to public 54 46 214
2019 Does not provide services to public 60 40 301
2018 Provides services to public 61 39 284
2018 Does not provide services to public 59 41 305

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 184
2020 Does not provide services to public 4 96 203
2019 Provides services to public 5 95 214
2019 Does not provide services to public 11 89 301
2018 Provides services to public 9 91 284
2018 Does not provide services to public 9 91 305

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 184
2020 Does not provide services to public 7 93 203
2019 Provides services to public 3 97 214
2019 Does not provide services to public 4 96 301
2018 Provides services to public 4 96 284
2018 Does not provide services to public 3 97 305

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 184
2020 Does not provide services to public 4 96 203
2019 Provides services to public 16 84 214
2019 Does not provide services to public 6 94 301
2018 Provides services to public 20 80 284
2018 Does not provide services to public 3 97 305

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 184
2020 Does not provide services to public 5 95 203
2019 Provides services to public 3 97 214
2019 Does not provide services to public 4 96 301
2018 Provides services to public 3 97 284
2018 Does not provide services to public 4 96 305

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 184
2020 Does not provide services to public 34 66 203
2019 Provides services to public 41 59 211
2019 Does not provide services to public 39 61 296
2018 Provides services to public 41 59 283
2018 Does not provide services to public 38 62 305

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 44 56 184
2020 Does not provide services to public 40 60 203
2019 Provides services to public 42 58 211
2019 Does not provide services to public 39 61 296
2018 Provides services to public 44 56 283
2018 Does not provide services to public 41 59 305

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 184
2020 Does not provide services to public 45 55 203
2019 Provides services to public 47 53 211
2019 Does not provide services to public 45 55 296
2018 Provides services to public 41 59 283
2018 Does not provide services to public 48 52 305

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 38 62 184
2020 Does not provide services to public 38 62 203
2019 Provides services to public 37 63 211
2019 Does not provide services to public 38 62 296
2018 Provides services to public 44 56 283
2018 Does not provide services to public 36 64 305

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 184
2020 Does not provide services to public 34 66 203
2019 Provides services to public 27 73 211
2019 Does not provide services to public 30 70 296
2018 Provides services to public 34 66 283
2018 Does not provide services to public 37 63 305

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 52 48 184
2020 Does not provide services to public 49 51 203
2019 Provides services to public 52 48 211
2019 Does not provide services to public 53 47 296
2018 Provides services to public 52 48 283
2018 Does not provide services to public 46 54 305

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 27 73 184
2020 Does not provide services to public 38 62 203
2019 Provides services to public 31 69 211
2019 Does not provide services to public 34 66 296
2018 Provides services to public 27 73 283
2018 Does not provide services to public 30 70 305

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 184
2020 Does not provide services to public 5 95 203
2019 Provides services to public 5 95 211
2019 Does not provide services to public 5 95 296
2018 Provides services to public 9 91 283
2018 Does not provide services to public 6 94 305

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 184
2020 Does not provide services to public 10 90 203
2019 Provides services to public 11 89 211
2019 Does not provide services to public 12 88 296
2018 Provides services to public 17 83 283
2018 Does not provide services to public 9 91 305

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 54 46 184
2020 Does not provide services to public 50 50 203
2019 Provides services to public 48 52 211
2019 Does not provide services to public 46 54 296
2018 Provides services to public 54 46 283
2018 Does not provide services to public 46 54 305

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 23 77 184
2020 Does not provide services to public 15 85 203
2019 Provides services to public 30 70 211
2019 Does not provide services to public 25 75 296
2018 Provides services to public 30 70 283
2018 Does not provide services to public 23 77 305

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 20 80 184
2020 Does not provide services to public 18 82 203
2019 Provides services to public 14 86 211
2019 Does not provide services to public 20 80 296
2018 Provides services to public 14 86 283
2018 Does not provide services to public 15 85 305

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 60 40 184
2020 Does not provide services to public 50 50 203
2019 Provides services to public 54 46 209
2019 Does not provide services to public 55 45 295
2018 Provides services to public 52 48 284
2018 Does not provide services to public 58 42 305

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 25 75 184
2020 Does not provide services to public 17 83 203
2019 Provides services to public 26 74 209
2019 Does not provide services to public 26 74 295
2018 Provides services to public 28 72 284
2018 Does not provide services to public 27 73 305

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 184
2020 Does not provide services to public 5 95 203
2019 Provides services to public 7 93 209
2019 Does not provide services to public 9 91 295
2018 Provides services to public 7 93 284
2018 Does not provide services to public 11 89 305

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 22 78 184
2020 Does not provide services to public 17 83 203
2019 Provides services to public 22 78 209
2019 Does not provide services to public 21 79 295
2018 Provides services to public 22 78 284
2018 Does not provide services to public 18 82 305

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 184
2020 Does not provide services to public 9 91 203
2019 Provides services to public 14 86 209
2019 Does not provide services to public 11 89 295
2018 Provides services to public 13 87 284
2018 Does not provide services to public 13 87 305

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 184
2020 Does not provide services to public 5 95 203
2019 Provides services to public 9 91 209
2019 Does not provide services to public 6 94 295
2018 Provides services to public 9 91 284
2018 Does not provide services to public 7 93 305

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 184
2020 Does not provide services to public 9 91 203
2019 Provides services to public 17 83 209
2019 Does not provide services to public 11 89 295
2018 Provides services to public 12 88 284
2018 Does not provide services to public 11 89 305

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 184
2020 Does not provide services to public 8 92 203
2019 Provides services to public 12 88 209
2019 Does not provide services to public 12 88 295
2018 Provides services to public 8 92 284
2018 Does not provide services to public 10 90 305

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 21 79 184
2020 Does not provide services to public 31 69 203
2019 Provides services to public 23 77 209
2019 Does not provide services to public 27 73 295
2018 Provides services to public 24 76 284
2018 Does not provide services to public 22 78 305

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 169
2020 Does not provide services to public 7 93 194
2019 Provides services to public 10 90 189
2019 Does not provide services to public 9 91 277
2018 Provides services to public 11 89 259
2018 Does not provide services to public 10 90 284

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 169
2020 Does not provide services to public 22 78 194
2019 Provides services to public 22 78 189
2019 Does not provide services to public 24 76 277
2018 Provides services to public 17 83 259
2018 Does not provide services to public 18 82 284

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 169
2020 Does not provide services to public 8 92 194
2019 Provides services to public 7 93 189
2019 Does not provide services to public 9 91 277
2018 Provides services to public 9 91 259
2018 Does not provide services to public 8 92 284

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 169
2020 Does not provide services to public 5 95 194
2019 Provides services to public 10 90 189
2019 Does not provide services to public 5 95 277
2018 Provides services to public 7 93 259
2018 Does not provide services to public 7 93 284

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 169
2020 Does not provide services to public 11 89 194
2019 Provides services to public 13 87 189
2019 Does not provide services to public 12 88 277
2018 Provides services to public 15 85 259
2018 Does not provide services to public 12 88 284

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 169
2020 Does not provide services to public 7 93 194
2019 Provides services to public 11 89 189
2019 Does not provide services to public 9 91 277
2018 Provides services to public 8 92 259
2018 Does not provide services to public 11 89 284

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 169
2020 Does not provide services to public 4 96 194
2019 Provides services to public 4 96 189
2019 Does not provide services to public 8 92 277
2018 Provides services to public 5 95 259
2018 Does not provide services to public 7 93 284

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 169
2020 Does not provide services to public 14 86 194
2019 Provides services to public 13 87 189
2019 Does not provide services to public 9 91 277
2018 Provides services to public 11 89 259
2018 Does not provide services to public 8 92 284

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 19 81 169
2020 Does not provide services to public 15 85 194
2019 Provides services to public 13 87 189
2019 Does not provide services to public 13 87 277
2018 Provides services to public 13 87 259
2018 Does not provide services to public 12 88 284

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 26 74 169
2020 Does not provide services to public 33 67 194
2019 Provides services to public 29 71 189
2019 Does not provide services to public 35 65 277
2018 Provides services to public 30 70 259
2018 Does not provide services to public 28 72 284

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 169
2020 Does not provide services to public 10 90 194
2019 Provides services to public 11 89 189
2019 Does not provide services to public 6 94 277
2018 Provides services to public 8 92 259
2018 Does not provide services to public 11 89 284

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 48 52 169
2020 Does not provide services to public 50 50 194
2019 Provides services to public 49 51 189
2019 Does not provide services to public 50 50 277
2018 Provides services to public 46 54 259
2018 Does not provide services to public 47 53 284

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 54 46 169
2020 Does not provide services to public 59 41 194
2019 Provides services to public 59 41 189
2019 Does not provide services to public 56 44 277
2018 Provides services to public 53 47 259
2018 Does not provide services to public 51 49 284

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 169
2020 Does not provide services to public 9 91 194
2019 Provides services to public 6 94 189
2019 Does not provide services to public 5 95 277
2018 Provides services to public 5 95 259
2018 Does not provide services to public 3 97 284

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 169
2020 Does not provide services to public 11 89 194
2019 Provides services to public 13 87 189
2019 Does not provide services to public 13 87 277
2018 Provides services to public 13 87 259
2018 Does not provide services to public 15 85 284

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 21 19 8 6 19 6 56 19 1676
2020 Does not provide services to public 22 20 17 7 5 24 6 60 16 2444
2019 Provides services to public 16 21 22 10 8 18 6 48 23 1764
2019 Does not provide services to public 18 20 19 9 7 21 7 52 21 2690
2018 Provides services to public 14 22 23 9 9 18 5 47 24 1885
2018 Does not provide services to public 16 22 21 10 7 20 5 50 22 2591
2017 Provides services to public 13 22 21 10 10 19 6 46 27 1941
2017 Does not provide services to public 16 20 19 9 8 21 7 50 24 2870
2014 Provides services to public 16 21 20 10 9 19 5 49 25 2212
2014 Does not provide services to public 19 22 19 8 7 20 6 54 21 2918

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 34 18 7 4 5 1 70 11 1676
2020 Does not provide services to public 36 34 15 6 3 6 0 75 10 2445
2019 Provides services to public 29 35 18 8 5 4 1 67 14 1764
2019 Does not provide services to public 34 32 17 7 4 6 1 70 12 2684
2018 Provides services to public 24 36 19 9 6 5 0 64 15 1885
2018 Does not provide services to public 29 35 18 8 4 5 1 68 13 2589
2017 Provides services to public 23 34 19 9 7 7 1 62 17 1937
2017 Does not provide services to public 27 34 17 8 5 7 1 67 15 2871
2014 Provides services to public 28 34 18 7 6 6 1 66 14 2212
2014 Does not provide services to public 31 34 16 7 5 6 1 70 12 2916
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 1674
2020 Does not provide services to public 5 95 2450
2019 Provides services to public 9 91 1757
2019 Does not provide services to public 6 94 2684
2018 Provides services to public 11 89 1881
2018 Does not provide services to public 6 94 2595

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 31 69 141
2020 Does not provide services to public 34 66 135
2019 Provides services to public 35 65 164
2019 Does not provide services to public 34 66 159
2018 Provides services to public 30 70 211
2018 Does not provide services to public 35 65 168

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 79 21 141
2020 Does not provide services to public 80 20 135
2019 Provides services to public 74 26 164
2019 Does not provide services to public 81 19 159
2018 Provides services to public 80 20 211
2018 Does not provide services to public 80 20 168

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 3 97 211
2018 Does not provide services to public 3 97 168

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 141
2020 Does not provide services to public 0 100 135

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 141
2020 Does not provide services to public 4 96 135
2019 Provides services to public 6 94 164
2019 Does not provide services to public 5 95 159
2018 Provides services to public 5 95 211
2018 Does not provide services to public 3 97 168

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 141
2020 Does not provide services to public 4 96 135
2019 Provides services to public 15 85 164
2019 Does not provide services to public 4 96 159

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 141
2020 Does not provide services to public 10 90 135
2019 Provides services to public 14 86 164
2019 Does not provide services to public 10 90 159
2018 Provides services to public 7 93 211
2018 Does not provide services to public 7 93 168

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 32 68 141
2020 Does not provide services to public 33 67 135
2019 Provides services to public 33 67 161
2019 Does not provide services to public 24 76 156
2018 Provides services to public 33 67 209
2018 Does not provide services to public 24 76 168

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 30 70 141
2020 Does not provide services to public 22 78 135
2019 Provides services to public 25 75 161
2019 Does not provide services to public 23 77 156
2018 Provides services to public 27 73 209
2018 Does not provide services to public 25 75 168

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 24 76 141
2020 Does not provide services to public 21 79 135
2019 Provides services to public 19 81 161
2019 Does not provide services to public 13 87 156
2018 Provides services to public 23 77 209
2018 Does not provide services to public 12 88 168

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 141
2020 Does not provide services to public 8 92 135
2019 Provides services to public 9 91 161
2019 Does not provide services to public 8 92 156
2018 Provides services to public 10 90 209
2018 Does not provide services to public 10 90 168

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 26 74 141
2020 Does not provide services to public 22 78 135
2019 Provides services to public 27 73 161
2019 Does not provide services to public 34 66 156
2018 Provides services to public 28 72 209
2018 Does not provide services to public 24 76 168

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 28 72 141
2020 Does not provide services to public 26 74 135
2019 Provides services to public 26 74 161
2019 Does not provide services to public 31 69 156
2018 Provides services to public 29 71 209
2018 Does not provide services to public 27 73 168

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 141
2020 Does not provide services to public 6 94 135
2019 Provides services to public 7 93 161
2019 Does not provide services to public 9 91 156
2018 Provides services to public 5 95 209
2018 Does not provide services to public 4 96 168

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 14 86 141
2020 Does not provide services to public 18 82 135
2019 Provides services to public 19 81 161
2019 Does not provide services to public 17 83 156
2018 Provides services to public 16 84 209
2018 Does not provide services to public 14 86 168

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 141
2020 Does not provide services to public 14 86 135
2019 Provides services to public 14 86 161
2019 Does not provide services to public 17 83 156
2018 Provides services to public 9 91 209
2018 Does not provide services to public 16 84 168

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 141
2020 Does not provide services to public 0 100 135

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 141
2020 Does not provide services to public 19 81 135
2019 Provides services to public 23 77 161
2019 Does not provide services to public 13 87 156
2018 Provides services to public 15 85 209
2018 Does not provide services to public 18 82 168

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 27 73 141
2020 Does not provide services to public 27 73 135
2019 Provides services to public 25 75 160
2019 Does not provide services to public 31 69 156
2018 Provides services to public 25 75 211
2018 Does not provide services to public 20 80 168

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 141
2020 Does not provide services to public 14 86 135
2019 Provides services to public 12 88 160
2019 Does not provide services to public 13 87 156
2018 Provides services to public 15 85 211
2018 Does not provide services to public 11 89 168

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 141
2020 Does not provide services to public 5 95 135
2019 Provides services to public 5 95 160
2019 Does not provide services to public 5 95 156
2018 Provides services to public 4 96 211
2018 Does not provide services to public 4 96 168

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 18 82 141
2020 Does not provide services to public 15 85 135
2019 Provides services to public 18 82 160
2019 Does not provide services to public 16 84 156
2018 Provides services to public 17 83 211
2018 Does not provide services to public 15 85 168

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 141
2020 Does not provide services to public 7 93 135
2019 Provides services to public 8 92 160
2019 Does not provide services to public 7 93 156
2018 Provides services to public 5 95 211
2018 Does not provide services to public 4 96 168

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 141
2020 Does not provide services to public 7 93 135
2019 Provides services to public 9 91 160
2019 Does not provide services to public 7 93 156
2018 Provides services to public 6 94 211
2018 Does not provide services to public 5 95 168

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 141
2020 Does not provide services to public 9 91 135
2019 Provides services to public 11 89 160
2019 Does not provide services to public 13 87 156
2018 Provides services to public 7 93 211
2018 Does not provide services to public 8 92 168

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 141
2020 Does not provide services to public 6 94 135
2019 Provides services to public 8 92 160
2019 Does not provide services to public 11 89 156
2018 Provides services to public 7 93 211
2018 Does not provide services to public 9 91 168

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 54 46 141
2020 Does not provide services to public 48 52 135
2019 Provides services to public 45 55 160
2019 Does not provide services to public 48 52 156
2018 Provides services to public 51 49 211
2018 Does not provide services to public 56 44 168

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 135
2020 Does not provide services to public 4 96 126
2019 Provides services to public 10 90 137
2019 Does not provide services to public 5 95 132
2018 Provides services to public 5 95 199
2018 Does not provide services to public 6 94 160

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 18 82 135
2020 Does not provide services to public 14 86 126
2019 Provides services to public 12 88 137
2019 Does not provide services to public 16 84 132
2018 Provides services to public 16 84 199
2018 Does not provide services to public 17 83 160

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 5 95 199
2018 Does not provide services to public 3 97 160

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 4 96 199
2018 Does not provide services to public 3 97 160

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 4 96 199
2018 Does not provide services to public 3 97 160

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 135
2020 Does not provide services to public 6 94 126
2019 Provides services to public 0 100 137
2019 Does not provide services to public 5 95 132

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 12 88 135
2020 Does not provide services to public 12 88 126
2019 Provides services to public 7 93 137
2019 Does not provide services to public 10 90 132
2018 Provides services to public 10 90 199
2018 Does not provide services to public 7 93 160

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 135
2020 Does not provide services to public 13 87 126
2019 Provides services to public 7 93 137
2019 Does not provide services to public 7 93 132
2018 Provides services to public 6 94 199
2018 Does not provide services to public 6 94 160

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 22 78 135
2020 Does not provide services to public 24 76 126
2019 Provides services to public 20 80 137
2019 Does not provide services to public 33 67 132
2018 Provides services to public 28 72 199
2018 Does not provide services to public 22 78 160

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 135
2020 Does not provide services to public 10 90 126
2019 Provides services to public 8 92 137
2019 Does not provide services to public 8 92 132
2018 Provides services to public 5 95 199
2018 Does not provide services to public 5 95 160

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 135
2020 Does not provide services to public 41 59 126
2019 Provides services to public 41 59 137
2019 Does not provide services to public 47 53 132
2018 Provides services to public 45 55 199
2018 Does not provide services to public 39 61 160

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 67 33 135
2020 Does not provide services to public 61 39 126
2019 Provides services to public 65 35 137
2019 Does not provide services to public 59 41 132
2018 Provides services to public 60 40 199
2018 Does not provide services to public 61 39 160

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 4 96 135
2020 Does not provide services to public 9 91 126
2019 Provides services to public 5 95 137
2019 Does not provide services to public 5 95 132
2018 Provides services to public 6 94 199
2018 Does not provide services to public 4 96 160

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 135
2020 Does not provide services to public 13 87 126
2019 Provides services to public 5 95 137
2019 Does not provide services to public 16 84 132
2018 Provides services to public 14 86 199
2018 Does not provide services to public 11 89 160

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 19 22 4 4 25 6 57 12 1674
2020 Does not provide services to public 23 20 17 4 2 29 5 65 9 2446
2019 Provides services to public 17 20 25 5 4 22 6 52 13 1758
2019 Does not provide services to public 20 18 21 4 3 26 8 58 10 2681
2018 Provides services to public 17 22 24 6 4 23 4 53 14 1886
2018 Does not provide services to public 18 22 23 5 3 25 5 56 10 2594
2017 Provides services to public 15 21 23 5 5 25 5 52 15 1940
2017 Does not provide services to public 18 19 20 4 3 30 6 58 10 2866
2014 Provides services to public 18 20 22 5 4 26 5 55 13 2213
2014 Does not provide services to public 20 20 20 3 3 28 7 61 9 2916

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 33 19 4 4 7 1 71 8 1679
2020 Does not provide services to public 37 33 15 4 2 8 1 76 7 2440
2019 Provides services to public 30 33 21 5 3 6 1 68 9 1759
2019 Does not provide services to public 36 32 16 4 3 8 1 75 7 2688
2018 Provides services to public 26 34 21 6 4 7 1 66 11 1885
2018 Does not provide services to public 30 37 19 4 2 8 1 73 7 2593
2017 Provides services to public 25 35 19 6 5 10 1 67 12 1935
2017 Does not provide services to public 32 33 17 4 2 11 1 73 7 2867
2014 Provides services to public 30 35 18 5 3 9 1 71 9 2211
2014 Does not provide services to public 34 33 16 3 2 10 1 76 6 2915

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 2 2 21 17 37 18 2 5 68 46
2020 Does not provide services to public 2 20 16 25 24 9 2 26 56 44
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 25 26 16 16 0 0 42 32 1679
2020 Does not provide services to public 34 27 19 11 9 0 1 61 20 2450

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 30 25 12 10 0 0 53 22 1674
2020 Does not provide services to public 29 28 23 11 8 0 0 57 19 2443
2019 Provides services to public 15 28 24 15 18 0 0 43 33 1762
2019 Does not provide services to public 22 29 22 13 13 0 1 51 26 2690
2018 Provides services to public 11 24 25 17 23 0 1 35 40 1882
2018 Does not provide services to public 16 29 24 14 16 0 1 45 31 2598
2017 Provides services to public 14 23 22 17 23 0 1 37 40 1942
2017 Does not provide services to public 18 23 22 15 20 0 1 42 35 2864

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 28 27 14 10 0 0 49 24 1678
2020 Does not provide services to public 20 29 25 15 10 0 0 49 26 2447
2019 Provides services to public 18 30 27 14 11 0 0 48 25 1762
2019 Does not provide services to public 22 30 25 14 8 0 0 53 22 2685
2018 Provides services to public 16 27 28 17 12 0 0 43 29 1884
2018 Does not provide services to public 17 28 29 16 10 0 0 45 26 2589
2017 Provides services to public 14 29 27 17 13 0 1 43 30 1939
2017 Does not provide services to public 19 29 26 15 10 0 1 48 25 2864

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 35 20 7 4 0 1 68 12 1667
2020 Does not provide services to public 32 32 21 9 6 0 1 64 15 2441
2019 Provides services to public 28 34 21 10 6 0 1 63 16 1748
2019 Does not provide services to public 31 33 20 9 5 0 1 65 14 2680
2018 Provides services to public 24 33 24 12 6 0 1 57 18 1875
2018 Does not provide services to public 24 32 24 12 6 0 1 57 19 2579
2017 Provides services to public 24 33 21 11 7 1 2 60 19 1930
2017 Does not provide services to public 25 32 22 12 7 0 2 58 19 2858

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 25 24 14 14 1 0 48 28 1669
2020 Does not provide services to public 25 27 22 13 11 0 1 53 24 2440
2019 Provides services to public 16 25 22 18 19 0 0 41 37 1752
2019 Does not provide services to public 21 26 24 15 13 1 1 48 28 2672
2018 Provides services to public 14 21 23 20 21 0 1 35 41 1877
2018 Does not provide services to public 17 25 24 17 15 0 1 43 33 2579
2017 Provides services to public 15 21 23 19 20 1 1 37 40 1942
2017 Does not provide services to public 19 25 23 18 12 1 2 45 31 2865

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 28 12 5 4 0 3 78 10 1657
2020 Does not provide services to public 45 25 14 7 5 0 3 72 13 2431
2019 Provides services to public 46 28 12 6 4 0 4 77 10 1759
2019 Does not provide services to public 49 24 12 5 4 0 5 77 10 2674
2018 Provides services to public 42 27 15 5 5 0 5 73 11 1873
2018 Does not provide services to public 43 25 13 7 6 0 6 73 13 2584
2017 Provides services to public 39 28 14 7 5 0 6 72 14 1934
2017 Does not provide services to public 41 26 14 6 4 1 7 73 12 2859

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 31 21 12 10 0 0 57 21 1674
2020 Does not provide services to public 27 28 24 11 9 0 0 56 20 2447
2019 Provides services to public 25 30 22 12 10 0 0 56 22 1760
2019 Does not provide services to public 31 31 20 10 7 0 1 62 17 2688
2018 Provides services to public 22 29 24 12 13 0 0 51 25 1877
2018 Does not provide services to public 28 29 23 11 9 0 1 57 20 2588
2017 Provides services to public 21 30 24 13 11 0 0 51 25 1933
2017 Does not provide services to public 26 31 24 12 7 0 0 57 19 2861

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 25 20 14 11 0 5 53 26 1671
2020 Does not provide services to public 30 25 20 10 9 1 5 58 20 2445

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 35 22 9 5 1 1 65 13 1679
2020 Does not provide services to public 35 35 19 7 3 1 1 71 10 2439
2019 Provides services to public 23 36 23 11 6 1 0 59 17 1755
2019 Does not provide services to public 30 36 21 9 3 1 1 67 12 2684
2018 Provides services to public 19 34 27 13 6 1 1 54 19 1885
2018 Does not provide services to public 24 37 24 9 5 1 1 62 14 2584
2017 Provides services to public 21 33 25 12 8 0 2 54 20 1929
2017 Does not provide services to public 27 35 21 10 5 1 1 63 15 2858

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 34 24 11 7 1 1 58 17 1672
2020 Does not provide services to public 27 34 23 10 5 1 1 62 15 2446
2019 Provides services to public 19 31 25 14 9 1 0 51 23 1762
2019 Does not provide services to public 25 33 23 12 6 1 1 59 18 2680
2018 Provides services to public 17 31 27 16 8 0 0 49 24 1882
2018 Does not provide services to public 19 32 26 14 7 1 1 52 22 2585
2017 Provides services to public 17 32 25 15 9 1 1 50 24 1930
2017 Does not provide services to public 20 32 25 13 7 1 1 53 21 2859

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 33 22 10 5 0 1 63 15 1678
2020 Does not provide services to public 34 33 18 10 4 0 0 67 14 2439
2019 Provides services to public 24 31 23 13 8 0 0 56 21 1760
2019 Does not provide services to public 31 32 18 12 6 0 1 63 18 2677
2018 Provides services to public 19 34 25 14 7 0 0 53 22 1880
2018 Does not provide services to public 24 31 23 13 7 0 1 56 20 2583
2017 Provides services to public 20 35 22 13 8 0 1 56 22 1931
2017 Does not provide services to public 24 34 21 12 7 1 1 59 19 2860

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 28 17 8 8 1 1 67 16 1666
2020 Does not provide services to public 46 27 13 7 5 0 0 74 12 2425
2019 Provides services to public 31 30 18 10 10 1 0 62 20 1756
2019 Does not provide services to public 42 30 13 8 5 0 1 73 14 2678

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 31 22 10 6 0 1 61 17 1676
2020 Does not provide services to public 33 34 20 8 5 0 1 67 13 2443

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 29 24 15 11 0 0 50 26 1675
2020 Does not provide services to public 28 34 21 11 6 0 0 62 17 2443
2019 Provides services to public 21 27 23 15 14 1 0 48 29 1753
2019 Does not provide services to public 33 32 20 10 5 1 1 65 15 2668
2018 Provides services to public 18 28 26 17 11 0 0 45 29 1870
2018 Does not provide services to public 26 31 23 12 7 0 1 58 19 2578
2017 Provides services to public 19 33 22 13 11 1 2 53 24 1924
2017 Does not provide services to public 27 33 22 10 6 0 1 61 16 2855

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 31 17 6 4 0 0 73 11 1669
2020 Does not provide services to public 50 28 14 4 3 0 1 79 7 2436
2019 Provides services to public 45 28 16 7 3 0 1 74 10 1753
2019 Does not provide services to public 54 26 11 5 3 0 1 81 8 2672
2018 Provides services to public 43 29 15 8 4 0 1 73 12 1876
2018 Does not provide services to public 50 26 13 6 4 0 2 77 10 2572
2017 Provides services to public 48 27 13 6 4 0 2 77 10 1940
2017 Does not provide services to public 54 25 11 6 2 0 1 80 8 2868

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 36 22 9 5 0 0 63 14 1666
2020 Does not provide services to public 32 37 20 8 3 0 0 69 11 2433

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 22 8 3 2 1 4 87 5 1665
2020 Does not provide services to public 70 18 5 2 1 1 4 92 3 2433
2019 Provides services to public 63 19 8 3 2 1 5 86 5 1758
2019 Does not provide services to public 73 13 5 2 1 1 6 92 3 2674
2018 Provides services to public 60 20 10 3 3 1 3 84 6 1878
2018 Does not provide services to public 69 16 6 3 2 1 4 89 5 2577

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 14 6 3 3 1 2 88 6 1668
2020 Does not provide services to public 79 10 4 2 2 1 2 91 4 2437
2019 Provides services to public 64 17 8 4 5 0 2 82 10 1759
2019 Does not provide services to public 72 12 6 4 4 1 2 87 7 2681
2018 Provides services to public 62 17 8 6 6 1 2 81 12 1883
2018 Does not provide services to public 69 14 7 4 4 1 2 86 7 2573
2017 Provides services to public 61 19 7 5 5 1 3 83 10 1940
2017 Does not provide services to public 69 14 6 4 3 1 2 86 7 2866

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 25 10 3 2 0 1 84 5 1668
2020 Does not provide services to public 67 20 8 3 2 0 1 88 5 2431
2019 Provides services to public 46 32 12 6 4 0 1 78 10 1757
2019 Does not provide services to public 56 26 10 4 2 0 1 83 7 2669
2018 Provides services to public 42 33 13 7 4 0 1 76 11 1874
2018 Does not provide services to public 50 28 13 5 3 0 1 79 8 2592
2017 Provides services to public 44 33 12 6 4 0 1 78 9 1938
2017 Does not provide services to public 53 27 10 5 3 0 2 82 8 2857

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 19 9 4 5 0 1 82 9 1672
2020 Does not provide services to public 67 16 8 4 3 0 1 85 7 2435
2019 Provides services to public 53 23 11 6 6 0 1 77 12 1751
2019 Does not provide services to public 61 20 9 5 4 0 1 82 9 2670
2018 Provides services to public 47 25 13 7 7 0 1 72 14 1873
2018 Does not provide services to public 53 24 11 7 5 0 1 77 12 2586
2017 Provides services to public 47 25 12 8 6 0 2 73 15 1937
2017 Does not provide services to public 57 21 10 6 4 0 1 79 11 2860

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 10 5 2 1 0 26 90 3 1672
2020 Does not provide services to public 60 11 4 1 1 0 22 91 3 2441
2019 Provides services to public 54 12 5 2 1 0 25 88 5 1747
2019 Does not provide services to public 56 12 5 2 1 1 24 89 4 2670
2018 Provides services to public 48 12 6 3 1 0 30 86 6 1860
2018 Does not provide services to public 48 13 6 3 1 0 29 86 6 2578
2017 Provides services to public 46 15 5 2 2 1 29 87 6 1937
2017 Does not provide services to public 51 14 6 2 1 0 26 88 5 2863

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 27 12 3 2 0 2 83 5 1680
2020 Does not provide services to public 74 16 4 2 0 0 4 94 2 2452
2019 Provides services to public 50 29 12 3 2 0 3 82 6 1754
2019 Does not provide services to public 71 16 5 2 1 1 6 93 2 2668
2018 Provides services to public 47 29 13 5 2 0 3 79 7 1864
2018 Does not provide services to public 65 19 7 2 1 0 6 90 3 2586
2017 Provides services to public 47 30 12 4 2 0 5 81 7 1930
2017 Does not provide services to public 67 17 5 2 1 1 7 91 3 2850

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 22 8 4 5 1 1 83 9 1673
2020 Does not provide services to public 68 16 6 4 4 0 1 86 8 2447
2019 Provides services to public 59 20 8 4 6 1 2 81 11 1763
2019 Does not provide services to public 64 16 7 4 6 0 2 82 11 2682
2018 Provides services to public 55 20 9 6 7 0 3 77 14 1873
2018 Does not provide services to public 60 18 7 5 6 0 3 81 12 2595
2017 Provides services to public 52 23 10 5 6 1 4 78 12 1936
2017 Does not provide services to public 59 18 8 5 6 1 3 81 11 2865

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 34 15 5 3 0 1 77 8 1678
2020 Does not provide services to public 44 32 16 5 2 0 1 77 7 2448
2019 Provides services to public 47 32 13 4 3 1 1 80 7 1759
2019 Does not provide services to public 52 29 13 3 1 0 1 82 5 2676
2018 Provides services to public 42 33 16 5 3 0 2 76 8 1871
2018 Does not provide services to public 47 31 14 4 2 0 2 80 6 2589
2017 Provides services to public 45 32 13 5 2 0 3 79 8 1932
2017 Does not provide services to public 48 32 13 4 2 0 2 81 5 2867

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 40 28 9 5 0 0 58 15 1678
2020 Does not provide services to public 27 42 21 6 3 0 0 69 9 2450

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 32 37 13 5 0 0 44 18 1676
2020 Does not provide services to public 14 36 33 12 4 0 0 51 16 2454
2019 Provides services to public 13 32 37 13 5 0 0 45 18 1764
2019 Does not provide services to public 18 35 33 11 3 0 0 53 14 2690
2018 Provides services to public 9 30 39 16 6 0 0 39 22 1888
2018 Does not provide services to public 12 34 37 13 4 0 0 46 17 2599
2017 Provides services to public 8 28 40 15 8 0 0 36 24 1944
2017 Does not provide services to public 11 32 40 13 4 0 0 43 17 2871

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 18 43 20 9 0 0 29 28 1674
2020 Does not provide services to public 8 21 38 23 9 0 0 33 29 2446
2019 Provides services to public 9 20 41 22 7 0 0 29 29 1747
2019 Does not provide services to public 8 17 39 25 11 0 0 36 25 2675
2018 Provides services to public 9 20 42 21 7 0 0 28 30 1871
2018 Does not provide services to public 9 19 39 23 10 0 0 34 27 2575
2017 Provides services to public 9 22 43 19 7 0 0 26 31 1939
2017 Does not provide services to public 7 17 41 24 10 0 1 35 24 2858

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 43 11 3 2 1 0 84 5 1678
2020 Does not provide services to public 45 40 9 4 1 1 0 86 5 2444
2019 Provides services to public 29 42 18 7 3 1 0 71 11 1755
2019 Does not provide services to public 35 41 14 6 2 2 0 78 8 2670
2018 Provides services to public 24 44 17 9 5 1 0 69 14 1882
2018 Does not provide services to public 34 42 14 6 3 2 0 78 8 2582
2017 Provides services to public 23 43 17 9 5 3 0 68 15 1940
2017 Does not provide services to public 32 41 14 6 3 2 0 75 10 2865

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 35 16 9 5 3 0 69 15 1676
2020 Does not provide services to public 38 35 14 9 3 2 0 74 12 2443

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 29 15 10 9 1 0 65 19 1675
2020 Does not provide services to public 42 30 10 10 7 1 0 72 17 2447

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 29 15 5 4 3 1 75 9 1675
2020 Does not provide services to public 52 28 11 4 3 2 1 82 6 2441

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 33 20 11 5 1 0 63 16 1682
2020 Does not provide services to public 36 35 15 8 5 1 0 72 13 2448
2019 Provides services to public 19 36 20 15 9 1 0 56 24 1758
2019 Does not provide services to public 26 37 18 11 6 2 0 64 18 2682
2018 Provides services to public 18 35 20 16 10 1 0 53 26 1882
2018 Does not provide services to public 23 37 18 13 7 1 0 61 20 2591
2017 Provides services to public 16 34 20 17 12 1 0 50 29 1938
2017 Does not provide services to public 20 40 17 13 8 1 0 61 22 2866

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 42 13 13 2 0 0 72 15 1676
2020 Does not provide services to public 35 44 10 9 1 0 0 80 10 2452

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 39 16 11 3 1 0 69 15 1671
2020 Does not provide services to public 34 41 12 10 2 1 0 75 12 2446

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 42 17 7 3 0 0 73 10 1658
2020 Does not provide services to public 34 41 15 6 2 1 1 76 8 2432

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 41 13 6 2 1 1 79 9 1679
2020 Does not provide services to public 45 38 10 4 1 1 1 84 6 2443

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 23 7 1 1 12 6 89 2 1678
2020 Does not provide services to public 63 19 5 1 0 8 3 93 1 2449

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 37 10 3 2 1 0 85 5 1673
2020 Does not provide services to public 53 35 7 3 1 1 0 89 4 2439

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 31 9 7 5 1 0 78 13 1669
2020 Does not provide services to public 53 29 8 6 3 1 0 83 9 2442

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 34 13 8 5 1 0 74 13 1672
2020 Does not provide services to public 55 30 8 5 2 1 0 85 7 2435

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 48 14 11 3 0 0 71 15 259
2020 Does not provide services to public 25 50 13 9 2 1 0 75 11 665
2019 Provides services to public 14 41 16 20 6 1 1 57 26 299
2019 Does not provide services to public 19 45 14 14 5 2 2 66 19 717

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 91 9 261
2020 Does not provide services to public 93 7 665

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 16 36 18 24 7 0 0 51 31 236
2020 Does not provide services to public 18 37 19 17 8 1 0 56 25 619
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 10 90 1673
2020 Does not provide services to public 8 92 2438

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 15 85 1667
2020 Does not provide services to public 12 88 2438
2019 Provides services to public 19 81 1761
2019 Does not provide services to public 15 85 2689
2017 Provides services to public 18 82 1940
2017 Does not provide services to public 14 86 2865
2014 Provides services to public 15 85 2210
2014 Does not provide services to public 14 86 2913

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 250
2020 Does not provide services to public 43 57 297

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 76 24 250
2020 Does not provide services to public 80 20 296
2019 Provides services to public 82 18 331
2019 Does not provide services to public 83 17 407
2017 Provides services to public 70 30 345
2017 Does not provide services to public 77 23 416
2014 Provides services to public 74 26 339
2014 Does not provide services to public 74 26 401

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 36 11 2 3 1 0 84 5 191
2020 Does not provide services to public 49 31 10 7 3 0 0 80 10 239
2019 Provides services to public 44 33 10 8 3 1 1 78 12 266
2019 Does not provide services to public 56 28 5 6 5 0 0 84 11 331
2017 Provides services to public 39 36 7 12 5 0 1 76 17 243
2017 Does not provide services to public 54 34 3 5 2 1 1 90 7 321
2014 Provides services to public 43 37 8 9 3 1 0 80 12 251
2014 Does not provide services to public 51 34 6 5 3 0 0 85 8 300

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 34 12 6 3 3 2 78 10 1673
2020 Does not provide services to public 48 31 9 4 2 2 3 84 7 2450
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 45 21 1 58 42 1683
2020 Does not provide services to public 35 45 20 1 56 44 2457

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 34 66 544
2020 Does not provide services to public 34 66 841

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 18 17 20 30 2 4 29 54 543
2020 Does not provide services to public 8 18 18 24 27 1 4 27 53 838

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 14 17 19 39 1 2 22 60 544
2020 Does not provide services to public 4 15 18 22 38 1 2 20 62 838

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 24 13 8 6 2 10 69 16 1678
2020 Does not provide services to public 43 19 14 7 7 2 9 70 15 2451
2019 Provides services to public 36 20 17 9 12 1 5 59 22 1741
2019 Does not provide services to public 42 19 14 8 8 1 8 67 17 2660
2018 Provides services to public 33 20 15 10 13 1 7 59 25 1881
2018 Does not provide services to public 40 18 15 9 9 1 8 64 20 2586
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