2020 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - Student

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 27 0 12 0 4 0 88 12 26

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 88 12 0 0 0 0 0 100 0 25
2017 Student 88 8 1 3 0 0 0 96 3 71
2014 Student 84 14 0 2 0 0 0 98 2 60

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 42 31 12 8 4 4 0 76 12 26
2019 Student 63 26 4 6 0 0 0 89 6 139
2017 Student 56 27 4 10 3 0 0 83 13 71
2014 Student 68 21 6 2 2 0 0 89 5 60

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 20 12 0 4 0 0 84 4 25
2019 Student 54 27 10 7 1 0 0 81 9 139
2018 Student 56 38 1 5 0 0 0 94 5 81
2017 Student 48 40 1 10 0 0 1 89 10 71
2014 Student 46 28 15 6 3 0 1 75 9 60

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 19 4 0 4 0 4 92 4 26
2019 Student 70 23 4 2 1 0 0 93 3 138
2017 Student 74 21 2 3 0 0 0 95 3 70
2014 Student 63 22 8 6 0 1 0 86 6 60

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 84 8 4 0 4 0 0 92 4 25
2019 Student 67 15 10 4 1 1 1 84 5 139
2018 Student 54 34 8 1 0 0 4 91 1 80
2017 Student 58 31 4 3 1 1 1 91 4 70
2014 Student 55 21 15 2 2 2 2 80 5 60

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 28 0 4 4 0 0 92 8 25
2019 Student 44 37 12 5 1 0 0 81 7 138
2018 Student 36 40 17 6 1 0 0 75 7 81
2017 Student 40 50 4 1 4 0 0 91 5 71
2014 Student 35 42 20 3 0 0 0 77 3 60

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 73 15 8 0 4 0 0 88 4 26
2019 Student 50 30 12 7 0 0 0 81 7 139
2018 Student 51 30 12 5 2 0 0 80 7 81
2017 Student 43 44 9 3 1 0 0 87 4 70
2014 Student 54 32 4 8 0 0 1 87 8 60

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 46 8 8 0 0 0 85 8 26
2019 Student 46 38 9 7 0 0 0 84 7 138
2018 Student 44 32 14 9 1 0 0 77 10 81
2017 Student 42 36 13 10 0 0 0 77 10 71

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 12 12 0 0 0 0 88 0 26
2019 Student 49 41 8 1 1 0 0 90 1 136
2018 Student 46 45 7 1 0 0 0 91 1 82
2017 Student 44 44 4 6 0 1 1 90 6 71
2014 Student 57 23 14 6 0 0 0 80 6 60

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 19 12 0 4 0 0 85 4 26
2019 Student 51 34 9 6 1 0 0 85 6 139
2018 Student 51 33 9 7 0 0 0 84 7 81
2017 Student 40 53 3 4 0 0 0 93 4 71

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 21 21 0 0 0 0 79 0 24
2019 Student 53 32 12 2 1 0 0 85 3 139
2018 Student 53 36 5 5 1 0 0 89 6 81
2017 Student 46 45 8 1 0 0 0 91 1 71
2014 Student 70 22 9 0 0 0 0 91 0 60

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 19 19 0 4 0 0 77 4 26
2019 Student 43 29 14 9 1 0 3 75 11 139
2018 Student 33 35 17 10 4 0 1 69 14 82
2017 Student 36 47 4 6 3 1 3 86 9 71
2014 Student 33 29 18 16 2 0 1 63 19 60

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 19 4 4 4 0 0 88 8 26
2019 Student 51 24 15 9 1 0 0 75 9 138
2018 Student 41 35 16 6 1 0 0 77 7 82
2017 Student 53 30 10 1 3 0 3 85 4 71
2014 Student 45 34 7 3 8 0 2 81 12 60

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 35 8 0 4 0 0 88 4 26
2019 Student 53 30 12 2 0 1 1 85 2 138
2018 Student 44 38 13 4 0 0 1 83 4 82
2017 Student 51 38 9 1 0 0 1 90 1 71
2014 Student 44 47 5 2 1 0 0 91 3 60

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 27 4 4 0 0 0 92 4 26
2019 Student 48 35 10 6 0 0 0 83 6 139
2018 Student 48 39 9 4 1 0 0 87 5 82
2017 Student 46 47 4 3 0 0 0 94 3 71
2014 Student 48 43 6 0 2 0 0 91 2 60

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 73 15 8 0 4 0 0 88 4 26
2019 Student 76 17 4 1 1 0 1 94 1 136
2018 Student 63 29 5 0 0 1 1 95 0 82
2017 Student 66 27 6 0 0 0 1 94 0 71
2014 Student 70 22 3 2 0 0 2 94 2 60

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 8 8 31 19 35 0 0 54 15 26
2019 Student 5 9 30 27 27 2 0 55 14 139
2018 Student 1 9 23 35 30 0 1 67 10 82
2017 Student 6 10 24 35 20 3 1 58 17 70
2014 Student 0 9 42 26 23 0 0 49 9 60

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 4 0 8 27 50 8 4 87 4 26
2019 Student 4 6 11 29 44 5 1 78 11 139
2018 Student 5 7 14 35 40 0 0 74 12 81
2017 Student 6 5 17 27 34 9 3 68 12 71
2014 Student 2 7 17 42 30 2 0 73 9 59

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 15 15 12 15 35 4 4 54 33 26
2019 Student 4 18 22 13 28 10 4 48 26 139
2018 Student 6 23 15 20 31 2 2 53 31 81
2017 Student 9 18 23 17 19 9 6 42 31 71
2014 Student 10 20 18 23 25 0 4 50 31 60

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 0 0 31 15 50 4 0 68 0 26
2019 Student 1 1 11 24 56 3 3 85 3 137
2018 Student 1 4 14 26 54 0 1 81 5 80
2017 Student 0 6 13 36 36 3 6 79 6 71
2014 Student 1 1 13 39 43 0 2 84 2 60

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 4 0 16 16 56 0 8 78 4 25
2019 Student 1 8 11 28 42 6 4 78 10 139
2018 Student 2 7 13 28 40 0 9 75 11 82
2017 Student 6 7 17 22 37 3 9 67 14 71
2014 Student 5 3 21 29 38 0 3 70 8 60

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 8 4 8 24 44 8 4 77 14 25
2019 Student 4 8 9 19 38 16 6 74 15 139
2018 Student 6 6 10 24 46 2 5 76 13 82
2017 Student 3 3 11 22 39 13 9 79 7 71
2014 Student 3 8 4 31 43 8 3 83 12 60

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 8 12 15 19 42 4 0 64 20 26
2019 Student 5 12 18 15 38 9 3 60 20 133
2018 Student 5 12 20 20 37 5 2 61 18 82
2017 Student 3 12 24 17 34 6 5 57 16 71
2014 Student 7 16 18 20 34 2 2 56 24 60

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 8 12 23 35 23 0 0 58 19 26
2019 Student 4 18 27 21 28 2 0 50 22 139
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 42 27 0 4 8 8 12 86 14 26
2019 Student 48 22 8 1 2 10 9 86 4 138
2018 Student 28 33 11 6 5 9 9 74 13 82
2017 Student 50 22 7 4 4 4 8 83 9 71
2014 Student 45 21 22 5 1 2 4 70 7 60

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 12 4 4 4 0 0 88 8 26
2019 Student 67 20 7 4 0 2 0 89 4 139
2018 Student 60 25 5 9 1 0 0 85 10 81
2017 Student 64 26 6 3 0 0 0 91 3 71
2014 Student 68 18 7 2 4 0 0 86 7 60

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 23 0 8 0 0 0 92 8 26
2019 Student 73 19 4 1 1 1 0 93 3 139
2018 Student 61 32 5 1 1 0 0 93 2 82
2017 Student 64 24 4 6 1 0 0 88 7 71
2014 Student 67 18 9 3 2 0 0 85 6 60

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 72 20 0 4 4 0 0 92 8 25
2019 Student 63 27 4 1 1 4 1 93 2 139
2018 Student 56 33 10 1 0 0 0 89 1 82

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 19 12 0 4 8 0 83 4 26
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 31 8 0 4 0 0 88 4 26
2019 Student 46 20 16 6 1 2 9 74 8 139

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 73 19 4 0 4 0 0 92 4 26
2019 Student 55 24 10 6 3 1 0 80 9 139
2018 Student 60 24 6 7 2 0 0 84 10 82
2017 Student 57 23 12 7 1 0 0 80 9 71
2014 Student 56 19 14 10 0 1 0 76 10 60

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 80 12 4 0 4 0 0 92 4 25

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 27 0 4 4 0 0 92 8 26
2019 Student 64 23 9 1 1 2 0 89 2 139
2018 Student 62 28 5 4 1 0 0 90 5 82
2017 Student 68 16 10 3 1 1 0 86 4 71
2014 Student 64 26 7 3 0 0 0 90 3 60

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 50 50 26

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 8 4 0 4 12 8 90 5 26

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 23 0 8 0 0 0 92 8 26
2019 Student 66 24 3 5 1 1 0 91 6 139
2018 Student 63 24 7 5 0 0 0 88 5 82
2017 Student 70 21 3 3 1 0 1 93 4 70
2014 Student 67 21 9 3 0 0 0 88 3 60
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 12 0 0 4 4 0 96 4 26
2019 Student 57 20 4 2 1 14 2 91 3 139
2018 Student 53 20 6 4 0 17 0 88 4 81
2017 Student 50 31 9 1 0 9 0 89 2 71
2014 Student 57 13 4 14 0 8 3 79 16 60

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 15 4 0 4 0 0 92 4 26
2019 Student 52 26 8 2 1 9 1 88 3 138
2018 Student 51 21 7 4 1 15 1 86 6 82
2017 Student 55 26 9 4 0 6 0 86 5 71
2014 Student 49 19 15 4 1 7 4 77 6 60

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 12 0 4 4 12 0 91 9 26
2019 Student 44 25 9 6 1 14 1 81 8 138
2018 Student 37 23 11 6 2 20 1 75 11 82
2017 Student 37 29 9 7 3 14 0 77 12 71
2014 Student 33 29 13 4 4 13 3 73 11 60

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 27 12 4 0 0 0 85 4 26
2019 Student 46 25 9 7 2 10 1 80 10 138
2018 Student 34 33 6 9 2 16 0 80 13 82
2017 Student 36 31 12 12 3 7 0 72 16 71
2014 Student 30 24 26 9 1 7 2 60 11 60

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 15 8 0 4 12 4 86 5 26
2019 Student 42 12 7 6 4 24 4 76 14 139
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 31 8 0 4 4 0 88 4 26
2019 Student 50 37 5 1 2 4 0 91 4 139
2018 Student 43 41 8 5 0 3 1 87 5 80
2017 Student 47 38 11 1 0 3 0 87 1 71
2014 Student 47 30 10 9 0 5 0 80 10 60

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 27 4 4 4 4 0 88 8 26
2019 Student 36 33 14 6 3 8 0 75 9 139

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 46 4 4 4 4 0 88 8 26
2019 Student 37 31 10 9 6 4 3 73 16 139
2018 Student 40 33 7 9 4 5 2 79 13 81
2017 Student 40 24 12 10 4 8 1 71 16 71
2014 Student 37 36 8 10 5 2 2 76 16 60

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 23 15 0 4 4 0 80 4 26
2019 Student 46 31 11 3 1 8 0 84 4 138
2018 Student 39 46 8 1 1 5 0 89 3 80

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 31 8 0 4 12 8 86 5 26
2019 Student 43 20 10 6 2 13 5 77 11 139
2018 Student 35 28 11 5 5 10 6 75 12 80
2017 Student 33 27 12 4 1 13 9 78 7 71
2014 Student 33 22 14 9 7 8 7 64 19 60

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 62 27 4 4 4 0 0 88 8 26
2019 Student 54 27 7 3 2 6 1 87 5 139
2018 Student 40 36 9 6 2 7 0 81 9 81
2017 Student 47 28 9 7 1 6 1 81 9 71
2014 Student 31 25 21 7 6 8 2 63 14 60

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 15 8 4 8 0 0 81 12 26
2019 Student 41 24 7 5 3 7 13 81 10 138
2018 Student 28 34 14 6 5 6 8 71 13 80
2017 Student 38 19 7 10 3 6 17 73 17 70
2014 Student 26 9 24 20 13 2 8 38 36 60

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 23 15 0 0 0 12 83 0 26
2019 Student 60 18 9 1 2 1 9 87 3 139

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 15 12 4 0 0 12 83 4 26
2019 Student 56 16 9 4 4 5 7 82 8 139

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 4 0 0 4 0 12 96 4 26
2019 Student 83 6 1 1 1 4 6 98 2 139

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 4 0 0 4 0 12 96 4 26
2019 Student 80 4 3 1 1 3 9 95 2 138

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 38 4 12 0 8 0 83 13 26
2019 Student 38 28 16 6 2 7 3 73 9 138
2018 Student 32 43 10 7 0 7 0 81 8 81
2017 Student 41 31 13 9 0 3 3 77 9 71

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 69 23 4 4 0 0 0 92 4 26
2019 Student 62 30 4 3 0 1 0 93 3 138
2018 Student 62 29 5 2 0 1 0 93 2 82
2017 Student 68 28 1 1 0 1 0 97 1 71
2014 Student 67 22 4 2 2 1 0 91 5 60

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 16 4 8 4 4 0 83 13 25
2019 Student 60 24 6 2 1 5 1 90 4 139
2018 Student 54 28 10 2 1 2 1 86 4 81
2017 Student 60 31 6 1 1 0 0 91 3 71
2014 Student 61 23 6 5 1 2 2 88 6 60

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 23 8 4 4 12 0 83 9 26

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 12 4 0 4 0 0 92 4 26

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 85 12 0 0 4 0 0 96 4 26
2019 Student 82 13 3 0 1 1 0 96 1 139
2018 Student 73 23 3 3 0 0 0 95 3 80
2017 Student 80 20 0 0 0 0 0 100 0 71
2014 Student 73 18 6 1 2 0 0 91 3 60

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 73 15 4 8 0 0 0 88 8 26
2019 Student 68 19 6 5 2 1 0 87 7 139
2018 Student 56 33 6 2 2 0 0 89 5 82
2017 Student 63 33 1 3 0 0 0 96 3 71
2014 Student 54 29 9 4 2 0 0 84 7 60

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 15 0 8 0 0 0 92 8 26
2019 Student 64 27 4 2 3 1 0 91 5 138
2018 Student 63 27 6 2 1 0 0 90 4 82
2017 Student 58 35 4 3 0 0 0 93 3 71
2014 Student 55 32 10 0 2 0 0 87 2 60

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 27 4 8 0 4 0 88 8 26
2019 Student 41 16 20 9 4 6 4 62 15 138
2018 Student 38 17 24 13 4 2 1 57 18 82
2017 Student 38 20 15 11 4 11 0 66 17 71
2014 Student 33 27 20 6 10 1 2 63 17 59
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Student 23 35 42 26
2019 Student 53 10 37 138
2018 Student 43 18 39 82
2017 Student 49 17 34 71
2014 Student 52 21 27 60

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Student 0 0 3 0 94 3 35
2014 Student 0 2 23 15 9999 60 33
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 46 12 4 0 4 19 15 88 6 26
2019 Student 29 12 9 1 1 34 14 78 4 139
2018 Student 22 13 7 4 0 41 12 76 8 82
2017 Student 29 13 3 3 1 30 21 85 9 71
2014 Student 36 3 9 4 1 25 21 73 10 60

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 19 0 4 4 8 0 92 8 26
2019 Student 51 16 13 1 1 15 2 82 3 138
2018 Student 39 35 9 2 0 13 1 87 3 82
2017 Student 52 13 7 1 0 21 6 88 2 71
2014 Student 44 28 9 2 0 15 2 86 3 60
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Student 0 100 82

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 40 12 8 4 0 20 16 81 6 25
2019 Student 29 12 8 1 1 36 14 81 3 139
2018 Student 29 11 6 0 0 45 9 87 0 82
2017 Student 33 12 9 3 0 32 12 80 5 71
2014 Student 40 13 6 2 0 26 12 86 4 60

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 15 12 4 0 4 0 84 4 26
2019 Student 50 19 9 1 1 17 4 86 4 139
2018 Student 48 32 6 1 0 12 1 92 1 82
2017 Student 50 21 7 3 0 14 4 88 4 71
2014 Student 44 23 7 2 0 16 8 88 3 60
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 27 8 8 4 0 0 81 12 26

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 12 27 12 12 0 0 50 23 26
2019 Student 33 29 17 12 7 1 1 64 20 139
2018 Student 26 35 21 7 11 0 0 61 18 82
2017 Student 30 19 22 12 14 1 1 50 27 71

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 23 23 0 4 0 0 73 4 26
2019 Student 54 28 12 4 1 1 0 83 6 139
2018 Student 39 37 20 4 1 0 0 76 5 82
2017 Student 46 26 14 10 3 0 1 73 13 71

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 27 4 4 0 0 0 92 4 26
2019 Student 71 19 5 2 1 1 1 91 4 138
2018 Student 60 21 11 5 1 1 0 83 6 81
2017 Student 51 22 11 8 1 0 6 78 10 71

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 62 15 15 4 4 0 0 77 8 26
2019 Student 53 26 12 4 3 2 0 80 7 137
2018 Student 38 26 20 5 6 1 4 68 12 81
2017 Student 43 26 14 12 4 0 1 70 16 71

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 80 8 4 0 4 0 4 92 4 25
2019 Student 73 12 7 1 1 1 4 89 3 139
2018 Student 63 16 9 2 2 0 7 86 5 82
2017 Student 57 22 12 1 1 1 6 84 3 71

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 12 19 8 4 0 0 69 12 26
2019 Student 50 22 16 8 1 1 1 74 10 139
2018 Student 46 24 17 9 2 0 1 72 11 82
2017 Student 47 35 15 1 1 0 0 82 3 71

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 19 12 4 4 4 8 78 9 26

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 12 0 0 4 8 0 96 4 26
2019 Student 56 25 13 1 1 2 1 84 2 139
2018 Student 54 22 20 2 2 0 0 76 5 82
2017 Student 55 23 10 8 0 0 4 81 9 71

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 23 12 0 4 4 0 84 4 26
2019 Student 60 20 12 4 2 1 1 82 7 139
2018 Student 56 26 10 4 4 0 1 83 7 82
2017 Student 45 27 11 9 5 0 3 74 14 71

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 23 19 4 0 0 0 77 4 26
2019 Student 48 24 14 9 3 1 1 74 13 139
2018 Student 45 23 12 9 11 0 0 68 20 82
2017 Student 40 30 10 10 7 0 3 73 17 71

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 19 0 0 4 0 0 96 4 26
2019 Student 59 27 7 1 3 2 1 88 4 139

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 42 27 15 8 8 0 0 69 15 26

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 42 35 12 12 0 0 0 77 12 26
2019 Student 60 25 10 4 0 1 0 86 4 139
2018 Student 46 31 19 2 2 0 0 77 5 81
2017 Student 46 26 17 4 4 0 3 74 9 71

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 20 8 4 4 0 0 84 8 25
2019 Student 66 18 10 2 1 1 1 86 4 138
2018 Student 63 21 12 2 1 0 0 84 4 82
2017 Student 68 14 9 3 1 0 4 86 5 71

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 12 19 8 4 4 0 68 12 26

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 85 12 4 0 0 0 0 96 0 26
2019 Student 84 8 4 1 0 1 2 96 1 139
2018 Student 86 6 2 2 1 0 1 94 4 81

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 92 4 4 0 0 0 0 96 0 25
2019 Student 94 2 0 1 1 1 1 99 1 138
2018 Student 89 7 0 2 1 0 0 96 4 82
2017 Student 89 3 4 0 1 0 3 94 1 71

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 8 12 0 0 0 4 88 0 26
2019 Student 84 10 1 3 0 1 1 96 3 139
2018 Student 71 21 5 1 2 0 0 91 4 82
2017 Student 76 12 1 7 1 0 3 90 9 70

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 88 0 8 0 0 0 4 92 0 26
2019 Student 87 9 2 1 0 1 1 97 1 138
2018 Student 71 24 2 0 2 0 0 95 2 82
2017 Student 78 9 1 4 4 0 3 90 9 71

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 81 0 0 0 0 0 19 100 0 26
2019 Student 81 1 1 1 0 1 15 98 1 138
2018 Student 62 6 1 0 1 0 30 96 2 81
2017 Student 74 3 1 4 0 0 18 93 5 70

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 96 4 0 0 0 0 0 100 0 26
2019 Student 86 8 2 1 0 1 2 97 1 138
2018 Student 74 17 2 0 1 0 5 96 1 81
2017 Student 74 10 7 1 0 0 7 91 2 71

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 27 12 8 4 0 0 77 12 26
2019 Student 57 14 12 5 9 1 2 73 14 139
2018 Student 45 17 20 7 5 0 6 66 13 82
2017 Student 52 13 12 11 6 0 6 70 18 71

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 8 23 4 4 4 0 68 8 26
2019 Student 58 21 14 3 2 1 1 80 5 138
2018 Student 51 30 13 2 2 0 0 82 5 82
2017 Student 59 16 18 1 1 1 3 79 3 71

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 38 35 15 0 8 4 0 76 8 26

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 27 58 12 0 4 0 0 85 4 26
2019 Student 39 38 19 3 0 1 0 78 3 139
2018 Student 33 45 18 4 0 0 0 78 4 82
2017 Student 23 49 24 4 0 0 0 72 4 71

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 4 4 31 42 19 0 0 62 8 26
2019 Student 2 13 33 29 22 1 0 51 15 139
2018 Student 4 12 32 32 21 0 0 52 16 82
2017 Student 4 6 23 40 26 0 1 66 10 70

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 31 4 4 4 4 0 88 8 26
2019 Student 36 28 17 7 2 9 1 72 10 138
2018 Student 30 35 15 5 6 9 1 71 12 81
2017 Student 24 48 11 10 1 4 1 76 12 71

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 23 0 8 4 0 0 88 12 26

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 60 24 4 8 4 0 0 84 12 25

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 65 23 4 0 4 4 0 92 4 26

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 62 23 4 8 4 0 0 85 12 26
2019 Student 38 31 15 3 4 7 1 76 8 138
2018 Student 31 40 14 7 2 6 0 75 11 81
2017 Student 35 45 15 4 0 0 0 80 4 71

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 35 8 4 0 0 0 88 4 26

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 50 35 12 4 0 0 0 85 4 26

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 27 4 8 4 4 0 84 12 26

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 64 28 4 4 0 0 0 92 4 25

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 15 4 8 0 12 4 86 9 26

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 58 27 4 8 4 0 0 85 12 26

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 77 12 4 4 4 0 0 88 8 26

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 75 17 0 4 4 0 0 92 8 24
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 0 100 26

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 4 96 26
2019 Student 7 93 138

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 19 12 4 4 8 0 79 8 26
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 62 23 12 4 27 73 26

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Student 38 63 16

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 31 19 13 25 6 0 6 53 33 16

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 25 19 19 13 25 0 0 44 38 16

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Student 54 4 4 4 4 12 19 83 11 26
2019 Student 53 13 9 4 4 4 13 80 10 139
2018 Student 43 21 7 2 5 1 21 81 9 82
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