2020 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	40	6	9	4	0	0	81	14	688
2020	Non-shift worker	35	48	4	11	3	0	0	82	14	3450

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	73	21	4	2	1	0	0	94	2	685
2020	Non-shift worker	77	17	3	2	1	0	1	95	3	3435
2017	Shift worker	61	30	4	3	1	0	0	92	4	719
2017	Non-shift worker	69	23	4	3	1	0	1	92	4	4091
2014	Shift worker	64	27	3	5	1	1	0	92	5	781
2014	Non-shift worker	70	22	4	3	1	0	1	93	4	4365

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	39	9	12	5	0	74	16	689
2020	Non-shift worker	40	39	9	9	2	0	79	12	3446
2019	Shift worker	33	40	9	11	7	1	73	18	631
2019	Non-shift worker	44	37	6	10	3	0	81	12	3771
2017	Shift worker	26	40	11	14	8	0	66	23	717
2017	Non-shift worker	42	37	6	10	5	0	79	15	4087
2014	Shift worker	29	38	11	13	8	0	67	22	781
2014	Non-shift worker	44	34	6	10	5	0	79	15	4365

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	37	12	11	5	72	16	686
2020	Non-shift worker	29	40	12	13	4	70	18	3435
2019	Shift worker	24	38	14	16	7	62	23	633
2019	Non-shift worker	23	38	14	16	8	62	24	3770
2018	Shift worker	27	47	9	13	5	73	18	642
2018	Non-shift worker	19	44	10	19	8	63	26	3851
2017	Shift worker	20	42	12	18	8	62	25	719
2017	Non-shift worker	21	40	12	17	10	61	27	4093
2014	Shift worker	20	42	12	19	7	62	26	780
2014	Non-shift worker	18	38	12	20	11	57	31	4366

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	38	9	6	4	0	82	9	681
2020	Non-shift worker	46	38	8	5	2	1	85	8	3425
2019	Shift worker	41	40	8	7	3	0	82	10	634
2019	Non-shift worker	46	38	8	6	2	0	84	8	3743
2017	Shift worker	32	47	9	9	3	0	79	12	720
2017	Non-shift worker	46	39	7	6	2	0	85	8	4086
2014	Shift worker	33	45	10	8	4	0	78	12	780
2014	Non-shift worker	46	38	7	7	2	0	84	9	4363

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	32	15	11	6	0	1	68	17	683
2020	Non-shift worker	45	34	10	7	4	0	0	79	11	3443
2019	Shift worker	29	32	15	13	11	0	1	61	23	632
2019	Non-shift worker	42	34	10	8	5	0	0	76	13	3766
2018	Shift worker	25	35	16	13	11	1	0	60	24	641
2018	Non-shift worker	39	35	11	9	5	0	0	74	14	3847
2017	Shift worker	24	34	14	14	13	0	1	58	27	721
2017	Non-shift worker	39	35	11	9	6	0	0	74	15	4087
2014	Shift worker	21	31	18	17	12	0	0	52	29	779
2014	Non-shift worker	36	35	11	10	6	0	0	72	17	4367

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	39	14	7	4	75	11	688
2020	Non-shift worker	38	40	11	7	3	78	10	3448
2019	Shift worker	26	42	18	9	6	68	14	634
2019	Non-shift worker	34	42	12	8	5	76	12	3772
2018	Shift worker	26	43	14	12	5	69	17	638
2018	Non-shift worker	29	45	12	9	5	74	14	3826
2017	Shift worker	25	44	15	10	6	69	16	720
2017	Non-shift worker	31	45	11	8	5	76	13	4095
2014	Shift worker	26	43	17	8	5	69	13	782
2014	Non-shift worker	29	47	11	8	5	76	13	4368

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	36	19	11	9	62	19	687
2020	Non-shift worker	31	37	15	11	6	68	17	3455
2019	Shift worker	20	33	21	17	9	53	26	635
2019	Non-shift worker	26	39	15	13	7	64	20	3766
2018	Shift worker	19	33	20	16	13	51	28	639
2018	Non-shift worker	24	36	17	14	9	60	24	3845
2017	Shift worker	16	33	22	16	13	49	29	720
2017	Non-shift worker	23	37	16	14	9	61	23	4095
2014	Shift worker	16	30	25	19	11	46	30	782
2014	Non-shift worker	21	36	18	15	10	57	25	4368

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	39	13	7	3	77	10	684
2020	Non-shift worker	32	44	12	9	3	76	12	3432
2019	Shift worker	30	41	16	10	3	71	13	632
2019	Non-shift worker	27	44	12	11	5	72	16	3748
2018	Shift worker	32	41	15	9	3	73	11	642
2018	Non-shift worker	25	42	14	13	6	67	19	3850
2017	Shift worker	25	44	15	13	3	69	16	719
2017	Non-shift worker	26	44	13	12	5	70	17	4091

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	37	11	4	2	0	83	6	687
2020	Non-shift worker	46	40	8	4	2	0	86	5	3440
2019	Shift worker	38	41	15	4	3	0	79	7	633
2019	Non-shift worker	39	42	11	6	3	0	81	8	3754
2018	Shift worker	43	38	12	5	1	0	81	7	640
2018	Non-shift worker	39	43	9	5	2	0	83	8	3851
2017	Shift worker	34	41	14	7	4	1	75	10	718
2017	Non-shift worker	37	43	10	6	3	0	80	9	4091
2014	Shift worker	36	40	16	6	2	0	76	8	782
2014	Non-shift worker	38	41	11	6	3	1	80	9	4366

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	34	17	10	9	65	18	686
2020	Non-shift worker	33	39	14	9	6	72	15	3441
2019	Shift worker	23	34	20	13	9	58	22	633
2019	Non-shift worker	28	39	15	11	7	68	17	3757
2018	Shift worker	24	33	18	15	10	56	25	640
2018	Non-shift worker	26	39	14	13	8	65	21	3838
2017	Shift worker	19	37	19	14	12	56	26	717
2017	Non-shift worker	26	39	14	12	8	65	21	4091

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	30	11	4	1	84	5	684
2020	Non-shift worker	53	34	8	3	1	88	4	3424
2019	Shift worker	46	37	11	3	3	83	6	633
2019	Non-shift worker	49	36	10	3	2	85	5	3744
2018	Shift worker	49	32	12	4	3	81	7	634
2018	Non-shift worker	48	37	9	4	2	85	6	3822
2017	Shift worker	48	35	11	3	2	83	6	715
2017	Non-shift worker	51	36	8	3	1	88	4	4084
2014	Shift worker	56	31	10	2	2	87	4	781
2014	Non-shift worker	60	30	7	2	1	90	3	4366

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	37	17	12	7	0	0	64	19	683
2020	Non-shift worker	33	39	13	10	4	0	0	73	14	3423
2019	Shift worker	23	36	18	12	10	1	1	60	22	632
2019	Non-shift worker	28	41	14	11	5	0	0	69	17	3752
2018	Shift worker	19	36	19	17	10	0	0	55	26	635
2018	Non-shift worker	25	41	14	13	7	0	0	66	20	3837
2017	Shift worker	20	40	16	14	9	0	0	60	24	714
2017	Non-shift worker	27	42	12	12	6	0	0	70	18	4081
2014	Shift worker	14	39	18	17	11	0	0	54	28	782
2014	Non-shift worker	21	41	13	15	9	0	0	63	24	4369

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	33	19	10	7	64	17	687
2020	Non-shift worker	38	35	16	7	4	73	11	3451
2019	Shift worker	23	37	19	13	7	60	21	632
2019	Non-shift worker	34	35	16	9	6	69	14	3760
2018	Shift worker	21	36	19	14	10	57	24	636
2018	Non-shift worker	30	38	16	10	6	68	16	3829
2017	Shift worker	21	36	19	15	9	57	24	713
2017	Non-shift worker	31	38	15	11	5	69	16	4084
2014	Shift worker	20	36	20	14	10	56	24	781
2014	Non-shift worker	29	38	15	11	7	67	18	4366

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	41	14	8	5	74	13	679
2020	Non-shift worker	33	42	13	8	3	75	11	3424
2019	Shift worker	24	41	19	10	5	65	16	623
2019	Non-shift worker	30	41	14	10	4	72	14	3709
2018	Shift worker	24	39	17	12	7	63	20	639
2018	Non-shift worker	27	38	15	12	7	66	19	3840
2017	Shift worker	21	40	20	11	8	61	18	716
2017	Non-shift worker	30	39	15	10	5	69	16	4081
2014	Shift worker	22	39	21	11	7	61	18	782
2014	Non-shift worker	28	39	16	11	5	68	16	4367

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	36	11	5	2	82	6	688
2020	Non-shift worker	43	40	10	5	2	84	7	3440
2019	Shift worker	36	42	12	6	4	78	9	634
2019	Non-shift worker	39	42	11	5	3	81	8	3775
2018	Shift worker	35	39	16	7	4	74	10	639
2018	Non-shift worker	35	44	11	7	3	79	10	3847
2017	Shift worker	36	40	15	5	4	76	9	713
2017	Non-shift worker	38	42	10	6	3	80	10	4079
2014	Shift worker	37	42	11	5	4	79	9	782
2014	Non-shift worker	40	42	10	5	3	82	8	4368

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	32	13	5	2	0	81	6	685
2020	Non-shift worker	35	34	18	8	5	0	69	12	3430
2019	Shift worker	42	37	15	3	2	0	79	5	631
2019	Non-shift worker	36	34	18	8	4	0	70	12	3752
2018	Shift worker	40	35	15	7	3	1	75	9	640
2018	Non-shift worker	33	33	19	8	5	0	67	14	3856
2017	Shift worker	35	40	16	5	3	1	76	8	719
2017	Non-shift worker	33	37	18	7	4	1	70	12	4096
2014	Shift worker	35	40	18	5	2	1	75	7	782
2014	Non-shift worker	32	36	20	7	4	1	68	12	4369

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	24	34	22	13	1	1	36	30	686
2020	Non-shift worker	9	24	37	20	8	1	1	29	34	3448
2019	Shift worker	9	22	35	23	9	1	1	33	32	633
2019	Non-shift worker	10	27	37	17	8	1	1	25	37	3773
2018	Shift worker	7	29	30	24	7	0	2	32	37	636
2018	Non-shift worker	10	28	36	17	7	1	1	24	39	3838
2017	Shift worker	9	24	35	18	10	2	3	29	34	715
2017	Non-shift worker	10	25	38	17	8	1	2	25	36	4079
2014	Shift worker	8	28	33	21	7	1	2	29	37	780
2014	Non-shift worker	9	27	39	16	7	1	2	23	37	4360

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	18	25	21	22	3	1	45	29	687
2020	Non-shift worker	9	17	30	27	14	2	1	42	27	3432
2019	Shift worker	14	23	26	18	14	3	1	34	39	631
2019	Non-shift worker	14	23	28	20	12	2	1	32	39	3766
2018	Shift worker	17	23	23	20	12	2	3	34	42	639
2018	Non-shift worker	18	25	28	19	9	1	1	28	43	3831
2017	Shift worker	15	21	26	17	14	3	4	33	39	716
2017	Non-shift worker	15	22	29	18	11	2	3	30	39	4077
2014	Shift worker	9	24	29	22	9	3	2	33	35	779
2014	Non-shift worker	14	24	31	18	9	2	2	28	39	4354

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	21	28	18	14	4	3	35	35	681
2020	Non-shift worker	13	23	33	19	9	2	2	29	37	3440
2019	Shift worker	15	22	28	16	11	4	3	29	40	631
2019	Non-shift worker	14	27	32	16	8	2	1	25	42	3765
2018	Shift worker	14	27	30	13	10	3	4	24	45	635
2018	Non-shift worker	16	26	32	16	6	2	2	23	44	3833
2017	Shift worker	14	20	33	14	9	5	5	26	38	715
2017	Non-shift worker	16	25	31	16	7	2	3	24	44	4074
2014	Shift worker	12	26	27	18	8	5	4	29	42	774
2014	Non-shift worker	19	27	30	13	7	2	3	20	48	4351

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	7	25	32	25	2	3	61	12	684
2020	Non-shift worker	5	13	34	33	13	1	1	47	19	3429
2019	Shift worker	6	11	28	30	20	2	4	52	18	628
2019	Non-shift worker	5	14	34	30	15	1	1	46	20	3758
2018	Shift worker	6	16	30	27	18	2	3	46	22	636
2018	Non-shift worker	7	15	36	29	11	1	1	41	22	3815
2017	Shift worker	6	12	28	30	16	2	6	50	20	707
2017	Non-shift worker	7	15	34	28	13	1	3	42	22	4053
2014	Shift worker	4	13	31	32	14	2	4	49	18	778
2014	Non-shift worker	7	16	34	29	12	1	2	41	23	4345

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	17	27	24	22	1	2	47	26	686
2020	Non-shift worker	14	22	31	21	11	0	2	32	36	3440
2019	Shift worker	15	19	28	20	13	1	3	35	35	632
2019	Non-shift worker	17	24	28	18	10	1	1	29	43	3771
2018	Shift worker	18	25	25	16	12	2	2	29	45	641
2018	Non-shift worker	21	26	28	15	7	1	1	23	48	3840
2017	Shift worker	15	24	28	17	11	1	4	29	42	714
2017	Non-shift worker	18	24	30	15	9	1	3	26	44	4075
2014	Shift worker	14	26	27	17	11	2	2	30	42	780
2014	Non-shift worker	21	27	28	14	7	1	2	22	49	4351

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	18	22	27	21	4	2	50	27	685
2020	Non-shift worker	8	15	28	28	17	2	2	46	24	3432
2019	Shift worker	14	18	24	24	14	4	3	40	34	630
2019	Non-shift worker	11	19	27	24	14	3	2	40	32	3761
2018	Shift worker	13	19	25	22	14	3	4	39	35	636
2018	Non-shift worker	13	20	27	24	12	2	2	37	34	3825
2017	Shift worker	11	19	25	21	14	4	5	39	33	715
2017	Non-shift worker	10	18	27	23	14	3	4	41	30	4079
2014	Shift worker	10	18	24	26	16	3	3	44	30	777
2014	Non-shift worker	9	16	27	26	15	2	4	44	27	4357

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	15	30	21	21	4	2	45	23	682
2020	Non-shift worker	11	22	35	19	10	1	1	30	34	3434
2019	Shift worker	9	19	30	22	13	4	2	38	30	631
2019	Non-shift worker	13	24	34	16	9	2	1	26	38	3755
2018	Shift worker	9	20	30	20	13	4	4	35	32	636
2018	Non-shift worker	14	25	34	15	8	2	1	24	41	3834
2017	Shift worker	9	18	30	19	13	5	6	35	30	714
2017	Non-shift worker	15	23	34	14	9	3	3	25	40	4077
2014	Shift worker	7	20	30	21	12	5	5	36	31	780
2014	Non-shift worker	15	24	33	15	7	3	3	24	41	4358

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	16	32	23	18	1	2	43	25	687
2020	Non-shift worker	7	20	40	23	9	0	1	32	28	3443
2019	Shift worker	10	24	30	22	13	1	1	35	34	632
2019	Non-shift worker	11	22	35	20	10	1	1	30	34	3777

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	33	19	11	8	2	2	61	20	688
2020	Non-shift worker	27	33	17	10	5	5	4	66	16	3443
2019	Shift worker	24	31	16	13	9	3	3	59	24	629
2019	Non-shift worker	28	31	16	11	7	4	3	63	20	3773
2018	Shift worker	16	35	21	13	10	3	1	54	24	641
2018	Non-shift worker	20	35	18	12	9	4	3	58	23	3847
2017	Shift worker	20	32	19	14	11	4	1	55	26	719
2017	Non-shift worker	24	31	16	12	9	4	3	60	23	4097
2014	Shift worker	23	34	15	13	12	3	1	59	26	780
2014	Non-shift worker	29	33	13	12	8	3	3	65	21	4366

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	31	10	10	6	1	74	16	689
2020	Non-shift worker	48	30	8	8	5	1	80	12	3440
2019	Shift worker	40	30	9	10	9	1	71	19	630
2019	Non-shift worker	46	30	8	9	6	1	76	15	3775
2018	Shift worker	31	36	12	12	10	1	67	21	640
2018	Non-shift worker	40	32	9	11	8	1	72	19	3836
2017	Shift worker	31	36	14	11	8	1	67	19	718
2017	Non-shift worker	41	32	9	11	6	1	74	18	4098
2014	Shift worker	38	31	11	9	10	1	70	19	781
2014	Non-shift worker	43	30	8	11	7	1	74	18	4366

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	35	10	9	3	78	12	683
2020	Non-shift worker	54	31	7	5	2	85	8	3429
2019	Shift worker	38	34	12	11	5	73	16	632
2019	Non-shift worker	49	32	8	7	3	82	10	3769
2018	Shift worker	32	43	12	8	5	75	13	639
2018	Non-shift worker	44	36	8	8	4	81	11	3842
2017	Shift worker	27	43	14	11	5	70	16	716
2017	Non-shift worker	41	39	8	8	4	81	12	4085
2014	Shift worker	33	41	12	10	5	74	14	781
2014	Non-shift worker	41	40	8	7	4	81	11	4367

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	38	16	5	3	1	75	8	682
2020	Non-shift worker	45	37	10	5	2	1	83	7	3418
2019	Shift worker	30	40	18	6	4	2	71	11	630
2019	Non-shift worker	42	39	10	5	3	1	82	8	3777
2018	Shift worker	23	43	20	9	4	1	67	13	641
2018	Non-shift worker	36	41	13	6	3	1	79	8	3845

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	25	18	6	7	6	3	65	15	689
2020	Non-shift worker	49	26	11	3	3	4	3	81	7	3449

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	26	18	6	5	2	8	67	13	687
2020	Non-shift worker	53	26	12	4	3	0	3	81	6	3448
2019	Shift worker	31	28	20	8	5	2	6	64	14	633
2019	Non-shift worker	49	28	13	4	3	1	2	79	7	3769

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	34	14	7	5	0	73	13	686
2020	Non-shift worker	46	32	11	6	4	0	79	10	3444
2019	Shift worker	35	31	15	11	7	0	67	18	632
2019	Non-shift worker	42	32	12	8	5	1	75	13	3773
2018	Shift worker	31	38	15	9	6	0	69	16	637
2018	Non-shift worker	38	35	12	9	6	0	73	15	3848
2017	Shift worker	28	42	13	11	6	0	70	17	720
2017	Non-shift worker	36	36	12	10	5	0	73	15	4098
2014	Shift worker	30	36	15	10	8	0	67	18	781
2014	Non-shift worker	36	35	12	10	5	0	72	15	4366

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	29	14	8	5	1	1	72	13	686
2020	Non-shift worker	51	26	12	5	4	1	1	79	9	3446

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	32	10	7	5	1	1	77	12	686
2020	Non-shift worker	50	31	9	6	3	0	0	82	9	3449
2019	Shift worker	40	33	12	8	5	1	0	74	14	632
2019	Non-shift worker	45	33	10	7	5	1	0	78	11	3765
2018	Shift worker	33	36	12	13	5	0	0	69	18	635
2018	Non-shift worker	42	34	10	8	5	1	0	76	13	3836
2017	Shift worker	32	39	12	9	7	1	0	72	16	717
2017	Non-shift worker	41	34	10	10	5	0	0	75	15	4092
2014	Shift worker	35	36	12	9	7	1	0	71	17	782
2014	Non-shift worker	42	34	10	9	5	1	0	76	14	4366

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	33	67	685
2020	Non-shift worker	42	58	3449

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	22	15	5	6	5	13	68	13	687
2020	Non-shift worker	57	18	8	2	2	4	10	86	5	3450

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	31	12	6	6	1	76	12	688
2020	Non-shift worker	58	26	8	5	3	0	83	8	3454
2019	Shift worker	40	30	15	8	7	0	71	15	631
2019	Non-shift worker	51	30	9	6	4	0	81	10	3776
2018	Shift worker	33	34	15	10	8	0	67	18	637
2018	Non-shift worker	47	29	11	7	6	0	77	13	3846
2017	Shift worker	35	33	15	8	9	0	68	17	721
2017	Non-shift worker	48	28	10	8	6	0	77	13	4084
2014	Shift worker	35	32	15	9	8	0	68	17	781
2014	Non-shift worker	47	30	10	7	6	0	77	12	4367

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	28	16	7	5	9	1	68	13	688
2020	Non-shift worker	34	32	15	8	4	8	0	71	13	3450
2019	Shift worker	27	30	20	6	5	11	0	64	13	634
2019	Non-shift worker	25	33	18	11	6	7	0	62	19	3775
2018	Shift worker	22	28	22	11	6	10	0	56	19	642
2018	Non-shift worker	22	31	19	12	9	7	0	57	23	3853
2017	Shift worker	19	30	21	10	8	11	1	56	20	721
2017	Non-shift worker	22	31	17	13	9	7	0	58	24	4091
2014	Shift worker	21	32	19	9	7	11	0	60	18	780
2014	Non-shift worker	23	34	16	11	7	8	0	62	20	4367

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	29	19	10	6	3	64	16	686
2020	Non-shift worker	30	34	17	11	6	2	65	17	3440
2019	Shift worker	24	31	23	9	9	4	58	19	631
2019	Non-shift worker	21	32	19	16	9	3	55	26	3770
2018	Shift worker	22	24	25	14	10	4	48	25	641
2018	Non-shift worker	18	30	21	16	12	2	50	29	3850
2017	Shift worker	16	31	23	16	10	5	49	27	721
2017	Non-shift worker	19	31	18	17	12	2	52	29	4091
2014	Shift worker	18	30	25	13	9	3	51	23	782
2014	Non-shift worker	20	32	19	16	10	3	54	27	4368

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	29	19	13	6	5	1	59	21	686
2020	Non-shift worker	21	33	20	14	7	4	0	57	22	3442
2019	Shift worker	19	28	24	13	9	7	0	50	24	629
2019	Non-shift worker	16	28	21	18	11	5	0	47	31	3756
2018	Shift worker	15	24	26	19	9	7	0	42	30	635
2018	Non-shift worker	12	26	23	20	13	5	0	40	35	3846
2017	Shift worker	10	25	25	21	11	7	0	38	35	716
2017	Non-shift worker	13	29	20	20	13	5	0	44	34	4092
2014	Shift worker	14	25	28	18	9	7	0	42	28	781
2014	Non-shift worker	13	29	21	20	12	5	0	45	33	4359

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	31	17	12	6	2	63	19	687
2020	Non-shift worker	21	37	18	14	7	2	60	22	3450
2019	Shift worker	20	31	21	14	10	5	53	25	633
2019	Non-shift worker	16	29	20	20	12	3	46	33	3772
2018	Shift worker	16	28	23	17	11	5	46	30	642
2018	Non-shift worker	12	29	20	21	15	3	42	37	3850
2017	Shift worker	14	29	23	18	10	6	45	31	720
2017	Non-shift worker	13	31	19	21	13	3	45	35	4087
2014	Shift worker	18	31	23	15	9	4	50	26	781
2014	Non-shift worker	13	32	18	20	13	3	47	34	4363

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	14	7	5	6	16	8	76	14	685
2020	Non-shift worker	35	24	12	6	4	14	6	73	12	3454
2019	Shift worker	34	17	9	7	5	22	5	71	17	632
2019	Non-shift worker	31	22	13	7	5	17	5	68	15	3773

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	38	17	5	2	1	76	8	686
2020	Non-shift worker	28	44	18	6	2	1	73	9	3445
2019	Shift worker	30	43	17	7	2	1	74	9	628
2019	Non-shift worker	24	45	18	8	3	1	70	12	3770
2018	Shift worker	28	41	17	10	4	0	69	14	639
2018	Non-shift worker	23	44	18	10	4	1	68	14	3838
2017	Shift worker	26	39	20	9	5	1	65	15	718
2017	Non-shift worker	25	44	16	9	5	1	70	14	4088
2014	Shift worker	30	44	16	7	3	1	74	10	782
2014	Non-shift worker	27	44	15	9	4	1	72	13	4368

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	33	23	11	5	2	60	16	689
2020	Non-shift worker	16	37	21	18	7	2	54	25	3417
2019	Shift worker	15	35	20	18	10	2	52	28	631
2019	Non-shift worker	11	31	21	24	12	2	42	36	3752

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	35	16	6	5	2	1	72	11	689
2020	Non-shift worker	33	42	13	7	3	2	1	77	10	3434
2019	Shift worker	28	39	16	11	4	2	1	69	15	633
2019	Non-shift worker	31	42	13	7	4	1	1	75	12	3763
2018	Shift worker	30	39	14	10	5	1	0	70	15	637
2018	Non-shift worker	33	42	12	8	4	1	1	76	12	3845
2017	Shift worker	29	42	11	10	5	2	0	73	15	718
2017	Non-shift worker	36	40	11	7	4	2	1	78	11	4084
2014	Shift worker	35	41	12	7	3	2	0	78	10	782
2014	Non-shift worker	42	38	8	6	3	2	1	82	10	4369

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	39	17	5	4	1	74	9	688
2020	Non-shift worker	32	42	18	5	3	1	75	8	3431
2019	Shift worker	29	39	20	6	4	2	69	10	630
2019	Non-shift worker	30	41	18	6	4	1	71	10	3757
2018	Shift worker	29	41	17	8	5	1	70	13	638
2018	Non-shift worker	30	40	18	7	4	1	70	11	3831

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	30	15	10	9	5	1	63	21	687
2020	Non-shift worker	22	28	19	14	10	6	2	54	26	3436
2019	Shift worker	21	32	17	11	13	4	2	57	26	630
2019	Non-shift worker	17	28	19	15	13	6	2	49	30	3759
2018	Shift worker	19	33	18	15	11	4	1	54	27	637
2018	Non-shift worker	15	27	19	17	15	5	2	46	34	3845
2017	Shift worker	17	31	15	15	14	6	1	52	31	717
2017	Non-shift worker	16	27	17	16	15	7	2	47	34	4081
2014	Shift worker	18	28	18	16	14	5	0	49	32	782
2014	Non-shift worker	17	24	17	18	16	6	2	44	37	4367

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	31	20	11	10	2	59	21	685
2020	Non-shift worker	22	33	20	15	8	2	56	24	3442
2019	Shift worker	19	30	20	16	13	2	50	30	630
2019	Non-shift worker	17	30	20	18	13	2	48	32	3777
2018	Shift worker	14	29	23	18	14	2	44	33	638
2018	Non-shift worker	13	30	20	20	15	1	44	35	3837
2017	Shift worker	16	30	20	19	12	2	48	32	717
2017	Non-shift worker	16	32	18	18	13	2	49	32	4091
2014	Shift worker	15	29	24	16	13	2	45	30	782
2014	Non-shift worker	14	32	18	20	14	2	47	35	4363

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	27	18	13	15	2	1	52	29	686
2020	Non-shift worker	20	29	16	17	15	2	2	50	33	3445
2019	Shift worker	20	24	15	16	21	2	2	46	38	631
2019	Non-shift worker	17	28	17	17	18	2	2	46	36	3777
2018	Shift worker	16	25	19	18	21	1	1	41	39	634
2018	Non-shift worker	15	26	17	19	20	2	2	42	40	3846
2017	Shift worker	16	23	18	18	20	3	1	41	40	717
2017	Non-shift worker	17	29	14	18	18	2	2	48	37	4084
2014	Shift worker	16	25	18	19	20	2	1	42	40	782
2014	Non-shift worker	16	26	15	20	20	2	1	43	42	4368

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	22	14	5	3	1	4	76	8	688
2020	Non-shift worker	48	25	13	6	4	1	3	76	10	3449
2019	Shift worker	44	21	16	6	6	2	4	70	13	632
2019	Non-shift worker	48	26	14	5	3	1	4	78	8	3773

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	25	16	8	5	1	3	69	14	687
2020	Non-shift worker	43	26	16	7	4	1	2	72	11	3444
2019	Shift worker	31	25	19	11	10	2	2	58	21	630
2019	Non-shift worker	35	25	20	9	5	2	3	64	15	3768

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	12	8	4	5	3	4	81	10	685
2020	Non-shift worker	75	9	5	2	3	3	3	90	5	3433
2019	Shift worker	61	13	9	5	5	5	3	80	11	632
2019	Non-shift worker	73	9	5	3	3	4	4	89	6	3752

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	15	8	2	3	3	6	85	6	681
2020	Non-shift worker	74	11	4	2	1	2	6	92	3	3437
2019	Shift worker	62	14	6	2	3	4	8	87	6	626
2019	Non-shift worker	76	7	3	2	1	2	8	93	3	3758

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	34	23	10	6	5	0	59	17	686
2020	Non-shift worker	23	43	18	9	3	4	0	68	13	3442
2019	Shift worker	16	28	30	12	7	4	1	48	20	632
2019	Non-shift worker	19	41	20	11	4	4	0	63	16	3773
2018	Shift worker	13	31	26	16	9	5	0	46	26	640
2018	Non-shift worker	17	35	25	12	7	3	0	54	19	3850
2017	Shift worker	13	27	29	13	11	6	0	42	26	718
2017	Non-shift worker	19	37	21	13	6	4	0	58	20	4089

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	37	16	5	4	1	74	10	685
2020	Non-shift worker	36	41	14	5	2	2	78	8	3427
2019	Shift worker	34	37	15	7	5	1	72	12	630
2019	Non-shift worker	34	42	13	7	3	2	77	10	3758
2018	Shift worker	36	39	12	8	3	1	77	11	641
2018	Non-shift worker	38	40	12	6	2	1	79	9	3848
2017	Shift worker	33	41	16	6	3	2	75	9	717
2017	Non-shift worker	36	41	12	6	3	2	79	9	4091
2014	Shift worker	38	37	13	6	4	2	76	10	781
2014	Non-shift worker	43	37	10	5	2	2	82	8	4369

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	35	13	4	4	3	0	79	8	688
2020	Non-shift worker	40	38	13	3	2	3	0	81	6	3432
2019	Shift worker	40	34	14	6	4	2	1	76	10	629
2019	Non-shift worker	41	38	13	3	2	3	0	81	6	3759
2018	Shift worker	38	39	13	6	4	1	0	78	9	638
2018	Non-shift worker	41	38	13	4	3	2	0	81	6	3851
2017	Shift worker	34	38	18	4	5	2	0	73	8	719
2017	Non-shift worker	40	38	13	4	3	2	0	80	6	4088
2014	Shift worker	42	34	11	5	5	3	0	78	10	782
2014	Non-shift worker	48	34	11	3	2	3	1	84	5	4369

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	31	17	5	3	4	0	74	8	685
2020	Non-shift worker	35	35	17	5	2	6	1	75	7	3443

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	32	12	5	5	2	2	77	10	688
2020	Non-shift worker	45	31	11	5	3	3	1	80	8	3426

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	35	10	4	3	83	7	685
2020	Non-shift worker	51	34	9	4	2	85	7	3441
2019	Shift worker	41	36	12	6	5	77	10	632
2019	Non-shift worker	43	37	10	5	3	81	8	3767
2018	Shift worker	37	38	14	6	5	75	11	637
2018	Non-shift worker	41	38	11	6	3	80	9	3847
2017	Shift worker	35	40	14	7	4	75	11	718
2017	Non-shift worker	41	39	9	7	3	80	11	4091
2014	Shift worker	41	36	12	5	5	78	11	780
2014	Non-shift worker	45	36	10	5	4	81	9	4366

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	33	16	9	3	0	72	12	686
2020	Non-shift worker	37	35	15	8	4	0	73	12	3433
2019	Shift worker	33	32	17	10	7	0	66	17	632
2019	Non-shift worker	32	34	18	10	6	1	66	16	3768
2018	Shift worker	30	32	19	10	9	1	62	19	641
2018	Non-shift worker	28	34	19	11	7	1	62	18	3847
2017	Shift worker	27	31	21	11	9	1	59	20	718
2017	Non-shift worker	30	34	18	11	7	1	64	17	4087
2014	Shift worker	27	36	21	9	7	1	63	16	781
2014	Non-shift worker	28	37	17	11	6	1	65	17	4369

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	34	16	8	3	72	12	682
2020	Non-shift worker	36	38	14	8	4	74	12	3419
2019	Shift worker	28	39	17	9	6	68	15	629
2019	Non-shift worker	30	36	17	10	6	67	16	3750
2018	Shift worker	27	35	20	11	6	62	18	640
2018	Non-shift worker	27	36	18	13	6	63	19	3835
2017	Shift worker	25	34	22	11	8	59	20	719
2017	Non-shift worker	29	36	16	12	6	65	19	4091
2014	Shift worker	25	38	20	11	7	63	17	779
2014	Non-shift worker	27	39	16	12	6	66	18	4369

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	28	20	11	7	2	0	61	18	688
2020	Non-shift worker	32	28	18	12	7	3	0	62	19	3438
2019	Shift worker	25	23	23	13	11	3	1	50	26	633
2019	Non-shift worker	27	25	20	14	9	4	1	54	24	3772
2018	Shift worker	22	28	21	12	12	4	0	53	26	638
2018	Non-shift worker	24	24	22	15	11	3	1	50	27	3851
2017	Shift worker	22	27	20	14	12	5	1	51	27	716
2017	Non-shift worker	26	25	19	14	10	5	1	54	25	4090
2014	Shift worker	21	27	23	12	11	5	1	51	24	781
2014	Non-shift worker	25	28	20	13	10	5	0	55	24	4370

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	19	49	32	689
2020	Non-shift worker	22	42	36	3451
2019	Shift worker	20	40	40	634
2019	Non-shift worker	25	37	38	3779
2018	Shift worker	20	42	37	642
2018	Non-shift worker	25	37	39	3856
2017	Shift worker	22	43	36	719
2017	Non-shift worker	24	40	36	4094
2014	Shift worker	18	47	35	782
2014	Non-shift worker	22	42	36	4368

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	10	39	31	5	10	4	131
2020	Non-shift worker	20	41	27	4	4	3	757
2019	Shift worker	10	35	25	7	17	6	118
2019	Non-shift worker	15	31	30	4	15	5	924
2018	Shift worker	9	42	27	5	10	7	127
2018	Non-shift worker	18	29	33	5	9	6	931
2017	Shift worker	13	43	19	9	10	5	152
2017	Non-shift worker	18	34	28	6	9	5	958
2014	Shift worker	10	46	17	15	9999	12	140
2014	Non-shift worker	17	35	26	11	9999	11	973

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	688
2020	Non-shift worker	9	91	3448
2019	Shift worker	15	85	629
2019	Non-shift worker	11	89	3771
2018	Shift worker	16	84	642
2018	Non-shift worker	13	87	3853

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	48	52	76
2020	Non-shift worker	44	56	312
2019	Shift worker	55	45	93
2019	Non-shift worker	50	50	413
2018	Shift worker	45	55	102
2018	Non-shift worker	50	50	490

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	58	42	76
2020	Non-shift worker	59	41	312
2019	Shift worker	53	47	93
2019	Non-shift worker	59	41	413
2018	Shift worker	58	42	102
2018	Non-shift worker	60	40	490

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	5	95	93
2019	Non-shift worker	9	91	413
2018	Shift worker	8	92	102
2018	Non-shift worker	9	91	490

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	6	94	76
2020	Non-shift worker	7	93	312

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	21	79	76
2020	Non-shift worker	9	91	312
2019	Shift worker	15	85	93
2019	Non-shift worker	9	91	413
2018	Shift worker	20	80	102
2018	Non-shift worker	9	91	490

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	76
2020	Non-shift worker	5	95	312
2019	Shift worker	8	92	93
2019	Non-shift worker	3	97	413
2018	Shift worker	6	94	102
2018	Non-shift worker	3	97	490

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	33	67	76
2020	Non-shift worker	35	65	312
2019	Shift worker	40	60	92
2019	Non-shift worker	40	60	410
2018	Shift worker	35	65	101
2018	Non-shift worker	41	59	490

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	43	57	76
2020	Non-shift worker	42	58	312
2019	Shift worker	45	55	92
2019	Non-shift worker	40	60	410
2018	Shift worker	39	61	101
2018	Non-shift worker	44	56	490

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	58	42	76
2020	Non-shift worker	45	55	312
2019	Shift worker	39	61	92
2019	Non-shift worker	47	53	410
2018	Shift worker	36	64	101
2018	Non-shift worker	47	53	490

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	40	60	76
2020	Non-shift worker	38	62	312
2019	Shift worker	40	60	92
2019	Non-shift worker	38	62	410
2018	Shift worker	39	61	101
2018	Non-shift worker	41	59	490

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	28	72	76
2020	Non-shift worker	35	65	312
2019	Shift worker	15	85	92
2019	Non-shift worker	32	68	410
2018	Shift worker	30	70	101
2018	Non-shift worker	37	63	490

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	59	41	76
2020	Non-shift worker	49	51	312
2019	Shift worker	55	45	92
2019	Non-shift worker	52	48	410
2018	Shift worker	53	47	101
2018	Non-shift worker	48	52	490

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	28	72	76
2020	Non-shift worker	34	66	312
2019	Shift worker	36	64	92
2019	Non-shift worker	32	68	410
2018	Shift worker	35	65	101
2018	Non-shift worker	28	72	490

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	76
2020	Non-shift worker	6	94	312
2019	Shift worker	5	95	92
2019	Non-shift worker	5	95	410
2018	Shift worker	10	90	101
2018	Non-shift worker	6	94	490

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	76
2020	Non-shift worker	11	89	312
2019	Shift worker	16	84	92
2019	Non-shift worker	10	90	410
2018	Shift worker	16	84	101
2018	Non-shift worker	12	88	490

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	57	43	76
2020	Non-shift worker	51	49	312
2019	Shift worker	43	57	92
2019	Non-shift worker	47	53	410
2018	Shift worker	47	53	101
2018	Non-shift worker	51	49	490

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	27	73	76
2020	Non-shift worker	17	83	312
2019	Shift worker	28	72	92
2019	Non-shift worker	27	73	410
2018	Shift worker	34	66	101
2018	Non-shift worker	25	75	490

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	76
2020	Non-shift worker	20	80	312
2019	Shift worker	16	84	92
2019	Non-shift worker	18	82	410
2018	Shift worker	13	87	101
2018	Non-shift worker	15	85	490

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	57	43	76
2020	Non-shift worker	54	46	312
2019	Shift worker	56	44	92
2019	Non-shift worker	55	45	407
2018	Shift worker	53	47	102
2018	Non-shift worker	56	44	490

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	24	76	76
2020	Non-shift worker	21	79	312
2019	Shift worker	26	74	92
2019	Non-shift worker	26	74	407
2018	Shift worker	32	68	102
2018	Non-shift worker	27	73	490

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	76
2020	Non-shift worker	7	93	312
2019	Shift worker	6	94	92
2019	Non-shift worker	9	91	407
2018	Shift worker	5	95	102
2018	Non-shift worker	11	89	490

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	76
2020	Non-shift worker	19	81	312
2019	Shift worker	26	74	92
2019	Non-shift worker	21	79	407
2018	Shift worker	28	72	102
2018	Non-shift worker	19	81	490

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	76
2020	Non-shift worker	11	89	312
2019	Shift worker	15	85	92
2019	Non-shift worker	12	88	407
2018	Shift worker	12	88	102
2018	Non-shift worker	14	86	490

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	76
2020	Non-shift worker	6	94	312
2019	Shift worker	14	86	92
2019	Non-shift worker	5	95	407
2018	Shift worker	9	91	102
2018	Non-shift worker	8	92	490

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	23	77	76
2020	Non-shift worker	13	87	312
2019	Shift worker	18	82	92
2019	Non-shift worker	13	87	407
2018	Shift worker	18	82	102
2018	Non-shift worker	10	90	490

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	92
2019	Non-shift worker	12	88	407
2018	Shift worker	7	93	102
2018	Non-shift worker	9	91	490

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	23	77	76
2020	Non-shift worker	27	73	312
2019	Shift worker	21	79	92
2019	Non-shift worker	26	74	407
2018	Shift worker	19	81	102
2018	Non-shift worker	23	77	490

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	71
2020	Non-shift worker	11	89	293
2019	Shift worker	10	90	79
2019	Non-shift worker	9	91	384
2018	Shift worker	15	85	93
2018	Non-shift worker	9	91	451

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	71
2020	Non-shift worker	20	80	293
2019	Shift worker	19	81	79
2019	Non-shift worker	25	75	384
2018	Shift worker	11	89	93
2018	Non-shift worker	19	81	451

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	71
2020	Non-shift worker	8	92	293
2019	Shift worker	13	87	79
2019	Non-shift worker	6	94	384
2018	Shift worker	14	86	93
2018	Non-shift worker	7	93	451

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	79
2019	Non-shift worker	6	94	384
2018	Shift worker	12	88	93
2018	Non-shift worker	6	94	451

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	71
2020	Non-shift worker	11	89	293
2019	Shift worker	11	89	79
2019	Non-shift worker	13	87	384
2018	Shift worker	17	83	93
2018	Non-shift worker	12	88	451

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	5	95	93
2018	Non-shift worker	10	90	451

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	79
2019	Non-shift worker	5	95	384

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	71
2020	Non-shift worker	12	88	293
2019	Shift worker	14	86	79
2019	Non-shift worker	10	90	384
2018	Shift worker	14	86	93
2018	Non-shift worker	9	91	451

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	71
2020	Non-shift worker	17	83	293
2019	Shift worker	18	82	79
2019	Non-shift worker	12	88	384
2018	Shift worker	11	89	93
2018	Non-shift worker	13	87	451

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	39	61	71
2020	Non-shift worker	28	72	293
2019	Shift worker	33	67	79
2019	Non-shift worker	33	67	384
2018	Shift worker	21	79	93
2018	Non-shift worker	30	70	451

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	15	85	71
2020	Non-shift worker	9	91	293
2019	Shift worker	11	89	79
2019	Non-shift worker	8	92	384
2018	Shift worker	12	88	93
2018	Non-shift worker	9	91	451

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	48	52	71
2020	Non-shift worker	50	50	293
2019	Shift worker	49	51	79
2019	Non-shift worker	51	49	384
2018	Shift worker	38	62	93
2018	Non-shift worker	48	52	451

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	71
2020	Non-shift worker	2	98	293

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	48	52	71
2020	Non-shift worker	59	41	293
2019	Shift worker	43	57	79
2019	Non-shift worker	61	39	384
2018	Shift worker	44	56	93
2018	Non-shift worker	54	46	451

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	71
2020	Non-shift worker	6	94	293
2019	Shift worker	6	94	79
2019	Non-shift worker	5	95	384
2018	Shift worker	5	95	93
2018	Non-shift worker	4	96	451

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	71
2020	Non-shift worker	12	88	293
2019	Shift worker	16	84	79
2019	Non-shift worker	13	87	384
2018	Shift worker	14	86	93
2018	Non-shift worker	14	86	451

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	23	16	5	6	16	5	65	14	685
2020	Non-shift worker	20	19	18	8	5	23	6	56	18	3441
2019	Shift worker	22	22	20	7	6	15	7	58	17	632
2019	Non-shift worker	16	20	20	10	7	20	6	49	23	3779
2018	Shift worker	20	25	21	8	8	14	4	55	20	642
2018	Non-shift worker	14	21	22	10	8	20	5	47	24	3844
2017	Shift worker	20	24	20	9	8	13	7	54	22	720
2017	Non-shift worker	14	20	19	9	9	21	6	48	26	4094
2014	Shift worker	18	24	19	9	9	16	5	54	22	782
2014	Non-shift worker	17	21	19	9	8	20	5	51	23	4367

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	32	16	5	5	4	0	74	10	685
2020	Non-shift worker	34	34	16	7	3	6	0	73	10	3443
2019	Shift worker	36	32	15	5	5	5	2	73	11	631
2019	Non-shift worker	31	33	17	8	5	5	1	68	13	3774
2018	Shift worker	32	35	17	7	5	4	1	70	13	640
2018	Non-shift worker	26	36	18	9	5	5	1	66	14	3844
2017	Shift worker	26	35	18	8	7	6	1	65	16	719
2017	Non-shift worker	26	34	17	9	6	8	1	65	16	4092
2014	Shift worker	29	34	17	8	6	5	1	67	15	780
2014	Non-shift worker	30	34	17	7	5	6	1	69	13	4368

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	9	91	686
2020	Non-shift worker	6	94	3445
2019	Shift worker	9	91	628
2019	Non-shift worker	7	93	3768
2018	Shift worker	10	90	642
2018	Non-shift worker	8	92	3845

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	37	63	63
2020	Non-shift worker	31	69	212
2019	Shift worker	35	65	60
2019	Non-shift worker	34	66	256
2018	Shift worker	29	71	67
2018	Non-shift worker	32	68	313

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	78	22	63
2020	Non-shift worker	80	20	212
2019	Shift worker	73	27	60
2019	Non-shift worker	78	22	256
2018	Shift worker	81	19	67
2018	Non-shift worker	80	20	313

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	63
2020	Non-shift worker	0	100	212

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	60
2019	Non-shift worker	8	92	256
2018	Shift worker	12	88	67
2018	Non-shift worker	8	92	313

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	13	87	63
2020	Non-shift worker	8	92	212
2019	Shift worker	16	84	60
2019	Non-shift worker	10	90	256

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	39	61	63
2020	Non-shift worker	30	70	212
2019	Shift worker	51	49	59
2019	Non-shift worker	24	76	253
2018	Shift worker	35	65	67
2018	Non-shift worker	28	72	311

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	26	74	63
2020	Non-shift worker	26	74	212
2019	Shift worker	35	65	59
2019	Non-shift worker	22	78	253
2018	Shift worker	37	63	67
2018	Non-shift worker	24	76	311

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	31	69	63
2020	Non-shift worker	19	81	212
2019	Shift worker	34	66	59
2019	Non-shift worker	12	88	253
2018	Shift worker	28	72	67
2018	Non-shift worker	16	84	311

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	63
2020	Non-shift worker	4	96	212
2019	Shift worker	13	87	59
2019	Non-shift worker	7	93	253
2018	Shift worker	17	83	67
2018	Non-shift worker	9	91	311

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	27	73	63
2020	Non-shift worker	23	77	212
2019	Shift worker	28	72	59
2019	Non-shift worker	31	69	253
2018	Shift worker	16	84	67
2018	Non-shift worker	29	71	311

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	28	72	63
2020	Non-shift worker	27	73	212
2019	Shift worker	25	75	59
2019	Non-shift worker	30	70	253
2018	Shift worker	26	74	67
2018	Non-shift worker	29	71	311

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	59
2019	Non-shift worker	8	92	253

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	10	90	63
2020	Non-shift worker	18	82	212
2019	Shift worker	20	80	59
2019	Non-shift worker	18	82	253
2018	Shift worker	17	83	67
2018	Non-shift worker	15	85	311

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	63
2020	Non-shift worker	14	86	212
2018	Shift worker	9	91	67
2018	Non-shift worker	12	88	311

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	63
2020	Non-shift worker	0	100	212

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	22	78	63
2020	Non-shift worker	16	84	212
2019	Shift worker	23	77	59
2019	Non-shift worker	17	83	253
2018	Shift worker	11	89	67
2018	Non-shift worker	18	82	311

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	23	77	63
2020	Non-shift worker	29	71	212
2019	Shift worker	37	63	59
2019	Non-shift worker	26	74	252
2018	Shift worker	34	66	67
2018	Non-shift worker	21	79	313

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	19	81	63
2020	Non-shift worker	10	90	212
2019	Shift worker	13	87	59
2019	Non-shift worker	13	87	252
2018	Shift worker	11	89	67
2018	Non-shift worker	13	87	313

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	63
2020	Non-shift worker	16	84	212
2019	Shift worker	13	87	59
2019	Non-shift worker	18	82	252
2018	Shift worker	20	80	67
2018	Non-shift worker	16	84	313

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	59
2019	Non-shift worker	7	93	252

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	59
2019	Non-shift worker	7	93	252

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	63
2020	Non-shift worker	8	92	212
2019	Shift worker	13	87	59
2019	Non-shift worker	11	89	252
2018	Shift worker	9	91	67
2018	Non-shift worker	7	93	313

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	59
2019	Non-shift worker	9	91	252
2018	Shift worker	9	91	67
2018	Non-shift worker	7	93	313

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	46	54	63
2020	Non-shift worker	53	47	212
2019	Shift worker	34	66	59
2019	Non-shift worker	49	51	252
2018	Shift worker	41	59	67
2018	Non-shift worker	56	44	313

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	8	92	63
2018	Non-shift worker	5	95	297

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	46
2019	Non-shift worker	16	84	218
2018	Shift worker	15	85	63
2018	Non-shift worker	17	83	297

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	8	92	63
2018	Non-shift worker	3	97	297

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	46
2019	Non-shift worker	5	95	218

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	63
2018	Non-shift worker	3	97	297

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	8	92	63
2018	Non-shift worker	6	94	297

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	26	74	46
2019	Non-shift worker	27	73	218
2018	Shift worker	13	87	63
2018	Non-shift worker	28	72	297

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	44	56	46
2019	Non-shift worker	43	57	218
2018	Shift worker	33	67	63
2018	Non-shift worker	45	55	297

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	50	50	46
2019	Non-shift worker	66	34	218
2018	Shift worker	37	63	63
2018	Non-shift worker	66	34	297

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	9	91	63
2018	Non-shift worker	4	96	297

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	46
2019	Non-shift worker	10	90	218
2018	Shift worker	11	89	63
2018	Non-shift worker	13	87	297

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	21	20	4	4	18	6	63	10	686
2020	Non-shift worker	21	19	19	4	3	29	6	61	10	3441
2019	Shift worker	22	22	20	4	5	18	10	60	12	634
2019	Non-shift worker	18	18	23	4	3	26	7	54	11	3763
2018	Shift worker	20	28	23	5	4	17	3	61	10	637
2018	Non-shift worker	17	21	24	5	3	25	5	54	12	3853
2017	Shift worker	21	24	20	5	5	20	5	59	13	717
2017	Non-shift worker	16	19	22	4	4	29	6	54	12	4092
2014	Shift worker	20	23	20	5	5	21	6	59	14	782
2014	Non-shift worker	18	20	21	4	3	28	6	58	10	4367

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	30	19	4	3	5	1	73	7	688
2020	Non-shift worker	34	33	17	4	3	8	1	74	7	3438
2019	Shift worker	36	30	17	5	3	6	3	73	9	634
2019	Non-shift worker	33	32	18	4	3	8	1	72	8	3770
2018	Shift worker	31	35	19	5	3	6	0	70	9	636
2018	Non-shift worker	28	36	20	5	3	8	1	70	8	3852
2017	Shift worker	27	36	17	6	4	10	1	70	11	718
2017	Non-shift worker	30	33	18	4	3	11	1	71	9	4087
2014	Shift worker	31	34	18	4	4	9	1	72	9	780
2014	Non-shift worker	32	34	16	4	3	10	1	74	7	4365

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	12	23	20	30	16	0	14	58	25
2020	Non-shift worker	3	11	16	21	33	13	3	17	64	63

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	18	26	19	22	0	0	32	41	689
2020	Non-shift worker	29	27	21	12	10	0	1	57	22	3447

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	24	26	12	11	1	0	51	23	686
2020	Non-shift worker	27	30	23	11	9	0	0	57	20	3438
2019	Shift worker	17	26	23	12	21	1	1	44	34	634
2019	Non-shift worker	19	29	23	14	14	0	1	49	28	3776
2018	Shift worker	11	24	24	15	25	0	0	35	41	638
2018	Non-shift worker	14	27	25	15	18	0	1	42	34	3856
2017	Shift worker	12	19	20	18	30	0	1	32	48	719
2017	Non-shift worker	17	24	23	16	19	0	1	42	35	4090

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	32	25	9	6	1	59	16	687
2020	Non-shift worker	19	28	26	16	11	0	47	27	3445
2019	Shift worker	27	29	22	13	8	1	56	21	631
2019	Non-shift worker	20	30	26	14	9	0	50	23	3774
2018	Shift worker	20	29	28	15	8	0	49	23	639
2018	Non-shift worker	16	28	28	17	11	0	44	28	3848
2017	Shift worker	19	32	27	12	9	1	52	21	718
2017	Non-shift worker	17	28	26	17	11	1	45	28	4088

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	31	17	5	3	1	3	74	9	686
2020	Non-shift worker	30	33	21	9	6	0	0	64	15	3428
2019	Shift worker	37	29	19	7	6	0	1	67	14	625
2019	Non-shift worker	29	34	20	10	5	0	1	64	15	3760
2018	Shift worker	29	30	22	11	6	0	2	60	18	640
2018	Non-shift worker	23	33	24	12	7	0	1	56	19	3829
2017	Shift worker	28	31	19	10	6	1	4	63	17	714
2017	Non-shift worker	24	33	22	12	7	0	2	58	20	4077

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	26	25	9	9	0	1	56	18	680
2020	Non-shift worker	23	26	22	15	13	0	1	50	28	3436
2019	Shift worker	18	24	23	15	18	1	1	43	33	632
2019	Non-shift worker	19	26	23	16	15	0	1	45	32	3751
2018	Shift worker	16	22	23	18	19	0	1	39	38	639
2018	Non-shift worker	16	23	24	18	18	0	1	40	36	3830
2017	Shift worker	15	24	24	19	16	1	1	40	36	719
2017	Non-shift worker	17	24	23	18	15	1	2	42	35	4091

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	27	14	5	7	0	2	73	12	680
2020	Non-shift worker	46	26	13	6	5	0	3	75	11	3415
2019	Shift worker	37	28	18	6	8	0	2	66	15	630
2019	Non-shift worker	50	25	11	5	3	0	5	79	9	3761
2018	Shift worker	37	25	16	9	10	0	2	64	20	635
2018	Non-shift worker	44	26	14	6	5	0	6	74	11	3836
2017	Shift worker	34	26	20	8	9	1	3	62	18	713
2017	Non-shift worker	41	27	13	7	4	0	7	74	12	4082

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	27	23	9	11	1	57	20	684
2020	Non-shift worker	27	30	23	12	9	0	56	21	3444
2019	Shift worker	22	30	22	10	14	1	52	25	631
2019	Non-shift worker	30	31	21	11	7	0	61	18	3775
2018	Shift worker	21	28	24	10	16	1	49	27	637
2018	Non-shift worker	26	29	23	12	10	0	55	22	3842
2017	Shift worker	21	25	25	14	14	0	47	28	715
2017	Non-shift worker	24	31	23	12	8	0	56	20	4082

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	21	23	12	10	1	5	52	23	689
2020	Non-shift worker	28	26	20	11	10	0	5	57	22	3434

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	28	22	9	4	2	1	64	14	682
2020	Non-shift worker	32	36	20	7	4	1	1	69	11	3443
2019	Shift worker	29	33	22	8	5	1	1	64	14	634
2019	Non-shift worker	27	36	22	10	4	1	1	64	14	3763
2018	Shift worker	23	35	24	11	5	1	1	59	16	639
2018	Non-shift worker	22	36	25	11	5	1	1	58	16	3842
2017	Shift worker	25	31	24	12	6	1	2	57	19	715
2017	Non-shift worker	24	34	23	10	6	1	1	60	17	4074

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	28	21	8	6	1	1	65	14	685
2020	Non-shift worker	23	35	23	11	6	0	1	59	17	3440
2019	Shift worker	30	30	24	9	6	1	1	61	15	632
2019	Non-shift worker	21	33	24	13	7	1	0	55	21	3766
2018	Shift worker	24	35	22	13	6	0	1	60	19	637
2018	Non-shift worker	17	31	27	15	8	0	1	49	23	3842
2017	Shift worker	25	33	22	11	6	1	2	59	18	713
2017	Non-shift worker	18	32	25	14	9	1	1	51	23	4078

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	28	22	7	4	0	1	66	12	687
2020	Non-shift worker	31	34	19	10	5	0	0	65	15	3437
2019	Shift worker	31	31	20	10	6	1	1	63	17	629
2019	Non-shift worker	27	32	20	13	7	0	0	60	20	3764
2018	Shift worker	25	33	24	12	5	1	0	58	17	639
2018	Non-shift worker	21	33	24	14	8	0	1	54	22	3836
2017	Shift worker	22	34	23	12	6	2	1	58	18	714
2017	Non-shift worker	22	34	21	13	8	0	1	57	21	4080

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	24	19	8	8	1	1	63	17	683
2020	Non-shift worker	44	28	14	7	6	0	0	73	13	3415
2019	Shift worker	32	30	16	10	11	1	1	62	22	631
2019	Non-shift worker	39	30	15	9	6	1	1	70	15	3760

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	28	19	6	5	0	1	69	11	688
2020	Non-shift worker	29	33	21	10	5	0	0	63	15	3439

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	33	21	9	5	0	1	63	15	686
2020	Non-shift worker	24	32	22	13	9	0	0	56	22	3439
2019	Shift worker	30	27	23	10	8	1	1	58	18	626
2019	Non-shift worker	28	30	21	12	9	1	0	58	21	3752
2018	Shift worker	25	33	23	13	6	0	0	58	19	635
2018	Non-shift worker	22	29	24	14	9	0	0	52	23	3824
2017	Shift worker	26	32	23	9	7	1	2	60	16	710
2017	Non-shift worker	24	33	22	12	8	0	1	57	20	4072

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	29	19	9	8	0	0	64	17	682
2020	Non-shift worker	49	30	14	4	2	0	1	79	7	3430
2019	Shift worker	38	27	18	10	6	0	1	66	16	631
2019	Non-shift worker	52	27	12	5	2	0	1	80	7	3751
2018	Shift worker	34	31	19	10	5	1	1	66	15	637
2018	Non-shift worker	49	27	13	6	3	0	1	77	10	3822
2017	Shift worker	40	27	19	9	4	0	1	68	13	717
2017	Non-shift worker	54	26	11	5	3	0	1	81	8	4094

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	34	19	9	5	0	0	67	13	686
2020	Non-shift worker	29	37	21	8	4	0	0	66	12	3421

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	23	9	3	2	1	4	86	6	686
2020	Non-shift worker	68	19	6	2	1	1	4	91	3	3419
2019	Shift worker	57	21	11	2	4	1	5	82	7	632
2019	Non-shift worker	71	14	5	2	1	1	6	91	4	3757
2018	Shift worker	52	25	12	5	2	1	3	80	7	635
2018	Non-shift worker	67	17	7	3	2	1	3	88	5	3831

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	16	7	4	4	1	2	84	8	686
2020	Non-shift worker	78	11	4	2	2	1	2	91	5	3426
2019	Shift worker	63	14	9	5	6	0	2	80	11	632
2019	Non-shift worker	70	14	6	4	4	1	2	86	8	3765
2018	Shift worker	54	19	11	7	7	0	2	75	14	638
2018	Non-shift worker	68	14	7	4	4	1	2	85	8	3829
2017	Shift worker	56	20	10	5	6	1	2	78	12	719
2017	Non-shift worker	68	15	6	4	4	1	3	86	8	4090

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	23	12	4	3	2	81	7	684
2020	Non-shift worker	64	22	8	3	2	1	87	5	3422
2019	Shift worker	47	29	14	5	4	1	77	9	628
2019	Non-shift worker	52	28	11	5	3	1	82	8	3754
2018	Shift worker	40	32	14	7	6	1	73	13	642
2018	Non-shift worker	48	30	13	5	3	1	78	9	3837
2017	Shift worker	40	32	14	7	5	2	74	12	717
2017	Non-shift worker	51	29	10	5	3	1	82	8	4080

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	18	10	5	5	0	1	80	10	686
2020	Non-shift worker	66	17	8	4	4	0	1	85	8	3428
2019	Shift worker	56	19	12	6	7	0	1	76	12	628
2019	Non-shift worker	58	22	10	5	5	0	1	80	10	3750
2018	Shift worker	45	25	13	8	8	0	1	70	17	640
2018	Non-shift worker	51	24	12	7	5	0	1	76	12	3832
2017	Shift worker	45	22	13	10	6	1	3	69	17	717
2017	Non-shift worker	54	23	10	7	5	0	1	78	12	4082

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	10	5	1	1	1	19	92	2	685
2020	Non-shift worker	57	11	5	2	1	0	24	91	3	3435
2019	Shift worker	60	11	5	1	1	1	21	91	3	629
2019	Non-shift worker	54	12	5	2	1	0	25	88	5	3745
2018	Shift worker	53	12	5	3	2	0	25	87	7	633
2018	Non-shift worker	47	13	6	3	1	0	30	86	5	3818
2017	Shift worker	49	14	6	2	2	1	27	86	5	715
2017	Non-shift worker	49	14	5	2	1	0	27	87	5	4087

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	67	19	7	2	1	0	4	89	4	688
2020	Non-shift worker	66	21	7	2	1	0	3	89	3	3451
2019	Shift worker	63	22	8	2	2	1	4	88	4	630
2019	Non-shift worker	63	21	8	2	1	0	5	88	4	3749
2018	Shift worker	52	27	12	2	2	0	4	83	5	637
2018	Non-shift worker	58	23	9	3	1	0	5	86	5	3826
2017	Shift worker	53	23	10	4	2	1	7	83	6	711
2017	Non-shift worker	60	22	8	3	1	0	6	88	4	4071

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	19	10	8	10	1	1	72	18	687
2020	Non-shift worker	67	18	6	3	3	0	1	87	7	3440
2019	Shift worker	54	17	11	4	10	0	3	74	15	632
2019	Non-shift worker	63	18	7	4	6	1	2	83	10	3770
2018	Shift worker	48	19	11	8	11	1	3	69	20	642
2018	Non-shift worker	59	19	7	5	6	0	3	81	11	3839
2017	Shift worker	45	21	12	8	9	0	4	70	18	719
2017	Non-shift worker	58	20	8	5	5	1	3	81	10	4085

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	29	13	4	4	0	1	80	7	687
2020	Non-shift worker	42	33	16	5	2	0	1	76	8	3446
2019	Shift worker	52	28	12	2	3	1	1	82	5	631
2019	Non-shift worker	50	30	13	4	2	0	1	81	6	3762
2018	Shift worker	46	31	14	4	3	0	2	78	7	641
2018	Non-shift worker	45	32	15	4	2	0	2	78	7	3832
2017	Shift worker	44	31	13	6	3	0	3	77	9	715
2017	Non-shift worker	47	32	13	4	2	0	2	81	6	4086

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	31	28	11	7	0	0	53	18	686
2020	Non-shift worker	24	43	23	7	3	0	0	67	10	3449

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	31	34	11	6	48	17	688
2020	Non-shift worker	12	36	35	13	4	48	17	3449
2019	Shift worker	19	31	36	9	5	49	14	635
2019	Non-shift worker	15	35	34	12	4	50	16	3777
2018	Shift worker	11	32	34	17	5	44	22	644
2018	Non-shift worker	11	32	38	14	5	43	19	3855
2017	Shift worker	12	29	40	11	7	41	18	722
2017	Non-shift worker	10	30	40	14	5	40	20	4097

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	15	38	22	16	0	0	38	23	686
2020	Non-shift worker	9	20	41	22	8	0	0	30	29	3441
2019	Shift worker	8	15	38	25	13	0	0	38	24	625
2019	Non-shift worker	9	18	40	24	9	0	0	32	27	3753
2018	Shift worker	9	17	39	23	11	1	0	35	26	633
2018	Non-shift worker	9	20	40	22	8	0	0	31	29	3826
2017	Shift worker	6	15	42	25	10	1	1	35	22	717
2017	Non-shift worker	8	19	42	21	9	0	0	31	28	4082

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	39	13	5	3	2	0	79	7	685
2020	Non-shift worker	44	42	9	3	1	1	0	86	5	3443
2019	Shift worker	30	37	19	9	4	1	1	68	13	623
2019	Non-shift worker	33	42	15	6	3	2	0	77	9	3760
2018	Shift worker	25	37	22	9	6	1	0	63	15	644
2018	Non-shift worker	31	44	14	7	3	1	0	76	10	3833
2017	Shift worker	21	39	18	11	7	4	0	62	19	715
2017	Non-shift worker	30	43	15	7	3	2	0	74	11	4091

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	31	17	8	7	3	0	67	15	688
2020	Non-shift worker	35	36	14	9	4	2	0	73	13	3438

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	30	15	11	8	1	0	66	19	685
2020	Non-shift worker	40	29	12	10	8	1	0	70	18	3444

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	30	16	6	5	3	1	72	11	689
2020	Non-shift worker	50	28	12	4	3	2	1	81	7	3434

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	30	21	11	6	1	0	61	17	688
2020	Non-shift worker	34	35	16	9	5	1	0	70	14	3449
2019	Shift worker	21	35	20	13	9	1	1	57	22	633
2019	Non-shift worker	23	37	18	13	7	2	0	61	20	3765
2018	Shift worker	19	33	20	16	10	1	0	53	26	640
2018	Non-shift worker	21	37	19	14	8	1	0	59	22	3845
2017	Shift worker	16	32	21	17	13	1	0	49	30	718
2017	Non-shift worker	19	38	18	14	9	1	0	58	24	4089

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	39	12	9	2	0	0	76	11	685
2020	Non-shift worker	32	44	11	11	2	0	0	77	12	3450

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	36	15	9	3	1	0	72	13	686
2020	Non-shift worker	31	41	14	11	3	1	0	73	13	3438

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	37	15	8	3	0	0	74	11	678
2020	Non-shift worker	32	43	16	6	2	1	1	75	8	3419

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	38	13	7	3	1	0	77	10	685
2020	Non-shift worker	42	39	11	5	1	1	1	83	6	3444

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	24	7	2	1	9	6	88	3	688
2020	Non-shift worker	59	21	6	1	1	10	4	92	2	3446

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	37	11	4	3	2	0	82	7	685
2020	Non-shift worker	52	36	7	3	1	1	0	89	4	3434

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	31	11	7	6	1	0	76	13	684
2020	Non-shift worker	51	30	8	6	4	1	0	82	10	3434

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	32	14	10	7	0	0	69	17	686
2020	Non-shift worker	51	31	9	5	2	1	0	83	8	3426

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	46	24	8	3	0	0	65	11	51
2020	Non-shift worker	24	49	13	10	2	1	0	74	13	875
2019	Shift worker	3	47	19	19	7	2	3	53	27	58
2019	Non-shift worker	18	44	15	15	5	2	1	64	21	949

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	61	39	51
2020	Non-shift worker	94	6	878

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	55	19	11	2	0	3	67	13	31
2020	Non-shift worker	18	36	19	19	8	1	0	54	27	827

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	683
2020	Non-shift worker	8	92	3435

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	14	86	682
2020	Non-shift worker	13	87	3428
2019	Shift worker	18	82	631
2019	Non-shift worker	16	84	3775
2017	Shift worker	19	81	717
2017	Non-shift worker	15	85	4091
2014	Shift worker	16	84	779
2014	Non-shift worker	14	86	4361

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	35	65	101
2020	Non-shift worker	45	55	447

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	73	27	100
2020	Non-shift worker	80	20	446
2019	Shift worker	73	27	114
2019	Non-shift worker	84	16	617
2017	Shift worker	68	32	134
2017	Non-shift worker	75	25	632
2014	Shift worker	68	32	125
2014	Non-shift worker	76	24	615

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	37	20	4	0	0	0	75	4	72
2020	Non-shift worker	50	33	8	5	4	0	0	84	8	358
2019	Shift worker	43	32	11	6	5	0	4	78	11	82
2019	Non-shift worker	52	30	7	7	4	1	0	82	11	516
2017	Shift worker	38	37	10	12	1	0	1	77	13	91
2017	Non-shift worker	49	35	4	7	3	1	1	85	11	476
2014	Shift worker	40	33	14	6	7	0	0	73	13	85
2014	Non-shift worker	49	36	6	7	3	1	0	85	10	466

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	34	16	5	4	4	4	73	10	685
2020	Non-shift worker	48	32	9	5	2	2	2	83	7	3444

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	42	23	1	55	45	690
2020	Non-shift worker	34	45	20	1	57	43	3457

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	37	63	232
2020	Non-shift worker	33	67	1153

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	20	21	19	24	2	5	31	47	232
2020	Non-shift worker	8	18	17	23	29	1	4	27	55	1149

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	14	27	15	29	2	4	24	47	231
2020	Non-shift worker	5	15	16	22	41	1	2	20	64	1151

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	19	11	6	6	5	10	73	14	686
2020	Non-shift worker	40	21	14	7	7	1	9	69	16	3450
2019	Shift worker	43	20	13	8	9	1	6	68	19	627
2019	Non-shift worker	39	20	16	8	9	1	7	63	19	3751
2018	Shift worker	36	21	14	8	9	2	10	65	20	638
2018	Non-shift worker	37	19	16	10	11	1	7	61	22	3843

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture