2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 39 9 10 3 0 0 78 13 147
2020 Federal regulators 27 37 6 20 9 0 0 65 29 100
2020 Compliance, inspection and enforcement 17 49 6 19 8 0 0 66 27 2258
2020 Communications or public affairs 31 50 2 11 6 0 0 82 17 104
2020 Access to information and privacy 62 30 4 3 0 0 0 92 3 56
2020 Security 23 42 9 18 8 0 0 65 26 629
2020 Science and technology 42 42 6 10 0 0 0 84 10 170
2020 Legal services 18 42 3 29 8 0 0 59 38 96
2020 Administration and operations 38 47 5 7 3 0 0 85 10 1081
2020 Human resources 41 42 4 11 2 0 0 82 13 573
2020 Financial management 50 41 3 5 1 0 0 91 6 274
2020 Procurement 29 52 4 14 0 0 0 82 14 44
2020 Real property 29 51 7 8 4 0 0 80 13 87
2020 Materiel management 46 37 6 8 3 0 0 83 12 36
2020 Information management 45 47 3 3 2 0 0 92 5 93
2020 Information technology 45 40 3 9 3 0 0 85 12 511
2020 Internal audit 38 48 9 3 2 0 0 86 6 34
2020 Evaluation 36 55 0 9 0 0 0 91 9 19
2020 Data sciences 46 33 2 18 1 0 0 78 19 64
2020 Policy 31 53 3 11 3 0 0 84 13 343
2020 Project management 40 48 5 6 1 0 0 88 7 266
2020 Other services to the public 22 51 6 16 4 0 0 74 20 231
2020 None of the above 26 47 5 15 7 0 0 73 22 620

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 74 17 4 4 1 0 0 90 6 147
2020 Federal regulators 71 18 1 6 2 1 1 91 8 98
2020 Compliance, inspection and enforcement 71 20 5 2 2 0 1 92 4 2246
2020 Communications or public affairs 71 18 6 2 2 1 0 90 4 104
2020 Access to information and privacy 76 20 4 0 0 0 0 96 0 56
2020 Security 66 22 5 4 2 0 0 89 6 629
2020 Science and technology 71 18 4 3 2 0 3 91 5 169
2020 Legal services 76 19 3 1 0 0 1 96 1 95
2020 Administration and operations 77 18 2 1 2 0 1 95 2 1077
2020 Human resources 75 18 3 2 2 0 0 94 4 572
2020 Financial management 79 15 3 1 1 0 1 95 2 275
2020 Procurement 79 13 4 2 3 0 0 91 5 44
2020 Real property 75 22 0 1 1 1 0 98 2 87
2020 Materiel management 75 19 6 0 0 0 0 94 0 36
2020 Information management 78 19 4 0 0 0 0 96 0 93
2020 Information technology 72 17 6 2 1 1 0 91 3 509
2020 Internal audit 85 9 2 2 0 0 2 96 2 34
2020 Evaluation 73 22 0 0 0 5 0 100 0 19
2020 Data sciences 83 11 2 3 1 0 0 94 4 65
2020 Policy 78 15 3 1 1 1 0 94 2 344
2020 Project management 80 17 2 0 0 1 0 97 1 265
2020 Other services to the public 68 21 4 3 2 0 1 91 5 230
2020 None of the above 70 19 6 3 2 1 1 90 4 619
2017 Client contact centre 52 37 4 4 2 0 1 90 6 154
2017 Federal regulators 58 27 7 2 3 1 2 88 5 109
2017 Compliance, inspection and enforcement 63 24 6 3 1 1 1 90 5 2145
2017 Communications or public affairs 75 21 1 0 1 1 0 97 1 72
2017 Access to information and privacy 72 21 2 2 0 2 0 96 2 47
2017 Security 57 28 7 3 3 1 1 86 6 774
2017 Science and technology 49 29 7 7 2 0 5 83 10 122
2017 Legal services 54 29 11 4 2 0 0 83 6 47
2017 Administration and operations 69 22 3 3 1 1 1 93 4 943
2017 Human resources 67 22 4 4 2 0 1 90 6 430
2017 Financial management 66 16 9 4 3 1 1 83 7 153
2017 Procurement 64 26 2 3 4 0 0 91 7 34
2017 Real property 52 34 5 2 2 0 5 90 5 41
2017 Materiel management 63 20 12 4 0 0 0 83 4 24
2017 Information management 64 21 6 6 3 0 0 85 9 62
2017 Information technology 58 18 11 5 5 1 3 79 10 379
2017 Internal audit 71 19 3 4 2 0 0 90 7 25
2017 Evaluation 67 25 8 0 0 0 0 92 0 14
2017 Data sciences 84 12 0 4 0 0 0 96 4 29
2017 Policy 66 21 5 4 2 1 1 88 6 264
2017 Project management 69 19 5 4 3 1 0 89 6 164
2017 Other services to the public 63 23 4 5 2 0 1 88 8 248
2017 None of the above 56 28 7 4 2 1 2 86 6 796
2014 Client contact centre 49 35 7 3 4 1 1 86 6 192
2014 Federal regulators 68 20 6 2 2 1 1 90 4 183
2014 Compliance, inspection and enforcement 62 25 6 3 2 1 1 89 5 3075
2014 Communications or public affairs 74 18 3 3 1 1 0 92 4 118
2014 Access to information and privacy 70 23 6 0 2 0 0 93 2 49
2014 Security 57 28 7 5 2 1 1 86 7 992
2014 Science and technology 54 27 5 8 4 1 1 83 12 160
2014 Legal services 74 18 6 2 0 0 0 92 2 65
2014 Administration and operations 66 24 4 3 1 1 1 91 5 1223
2014 Human resources 70 20 4 4 1 0 0 91 5 480
2014 Financial management 60 30 7 2 1 0 0 90 3 236
2014 Procurement 69 21 3 0 5 0 2 92 5 38
2014 Real property 47 31 12 6 3 0 1 79 9 67
2014 Materiel management 59 27 6 8 0 0 0 86 8 37
2014 Information management 69 19 6 6 0 0 1 88 6 88
2014 Information technology 58 25 7 4 3 1 3 86 7 544
2014 Internal audit 70 24 6 0 0 0 0 94 0 30
2014 Evaluation 60 26 8 0 0 0 6 91 0 36
2014 Other services to the public 62 24 6 3 3 1 2 87 6 407
2014 None of the above 61 25 6 3 3 1 1 88 6 1158

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 32 17 10 6 0 0 67 16 147
2020 Federal regulators 22 42 8 11 15 0 1 65 27 100
2020 Compliance, inspection and enforcement 25 40 10 16 10 0 0 65 25 2246
2020 Communications or public affairs 43 36 7 9 4 0 1 80 13 102
2020 Access to information and privacy 59 34 2 3 1 0 0 93 5 56
2020 Security 26 39 10 16 9 0 0 64 25 630
2020 Science and technology 49 34 4 8 2 1 1 85 11 168
2020 Legal services 31 36 6 20 5 0 1 68 26 96
2020 Administration and operations 44 37 7 9 3 0 0 81 12 1077
2020 Human resources 43 36 7 12 2 0 1 79 13 572
2020 Financial management 57 29 4 8 1 0 1 87 9 274
2020 Procurement 36 41 10 13 0 0 0 77 13 44
2020 Real property 34 52 5 4 3 0 2 87 7 87
2020 Materiel management 47 32 17 4 0 0 0 79 4 36
2020 Information management 52 32 6 8 3 0 0 84 11 93
2020 Information technology 43 36 9 7 3 0 1 80 10 512
2020 Internal audit 52 29 3 13 2 0 0 81 15 33
2020 Evaluation 62 24 0 14 0 0 0 86 14 19
2020 Data sciences 42 32 12 11 0 0 2 76 11 65
2020 Policy 39 38 9 12 2 0 1 77 14 342
2020 Project management 42 41 9 8 0 0 0 83 8 266
2020 Other services to the public 31 34 9 18 8 0 0 65 26 229
2020 None of the above 31 37 7 16 8 0 1 69 24 619
2019 Client contact centre 36 35 14 10 5 0 0 71 15 144
2019 Federal regulators 26 41 4 17 13 0 0 67 29 81
2019 Compliance, inspection and enforcement 19 33 10 21 16 0 0 53 37 2057
2019 Communications or public affairs 47 34 5 12 3 0 0 81 14 90
2019 Access to information and privacy 67 17 3 8 4 0 0 84 12 62
2019 Security 24 33 9 22 11 0 0 58 33 752
2019 Science and technology 42 35 8 11 4 0 1 78 14 122
2019 Legal services 26 39 5 16 14 0 0 65 30 75
2019 Administration and operations 42 35 7 10 5 0 0 78 15 974
2019 Human resources 49 33 6 8 4 0 0 82 12 481
2019 Financial management 46 33 8 7 5 0 0 79 12 228
2019 Procurement 37 50 6 5 2 0 0 87 7 51
2019 Real property 45 37 6 10 2 0 0 82 12 84
2019 Materiel management 34 37 5 17 7 0 0 72 23 33
2019 Information management 45 33 7 10 6 0 0 77 16 78
2019 Information technology 42 37 8 9 3 0 0 79 13 413
2019 Internal audit 57 31 0 12 0 0 0 88 12 32
2019 Data sciences 54 31 3 11 1 0 0 85 12 56
2019 Policy 42 34 7 12 5 0 0 77 17 247
2019 Project management 48 31 7 14 1 0 0 78 15 183
2019 Other services to the public 29 32 9 16 14 0 0 61 30 223
2019 None of the above 25 34 10 18 13 0 0 59 31 588
2017 Client contact centre 28 37 12 14 10 0 0 64 24 155
2017 Federal regulators 23 28 6 19 23 0 0 52 42 110
2017 Compliance, inspection and enforcement 17 32 9 22 19 0 0 49 41 2149
2017 Communications or public affairs 32 40 9 16 3 0 0 72 19 72
2017 Access to information and privacy 42 36 9 9 4 0 0 78 13 47
2017 Security 18 34 11 21 16 0 0 52 37 774
2017 Science and technology 25 38 16 16 5 0 0 63 21 122
2017 Legal services 29 24 11 14 21 0 0 53 36 47
2017 Administration and operations 34 36 8 14 9 0 0 70 23 944
2017 Human resources 39 34 8 11 8 0 0 73 19 432
2017 Financial management 37 41 9 8 6 0 0 77 14 154
2017 Procurement 30 39 13 18 0 0 0 69 18 34
2017 Real property 45 33 12 5 5 0 0 78 10 41
2017 Materiel management 33 41 8 10 8 0 0 74 18 24
2017 Information management 37 37 10 8 7 0 1 75 15 62
2017 Information technology 35 35 10 13 7 0 0 70 20 379
2017 Internal audit 51 40 5 4 0 0 0 91 4 25
2017 Evaluation 26 43 16 14 0 0 0 70 14 14
2017 Data sciences 53 36 7 4 0 0 0 89 4 29
2017 Policy 33 35 5 17 10 0 0 68 27 264
2017 Project management 39 33 6 14 7 0 0 73 21 163
2017 Other services to the public 26 21 12 25 17 0 0 47 41 248
2017 None of the above 25 33 10 14 18 0 0 58 32 798
2014 Client contact centre 32 33 8 13 12 0 1 66 26 191
2014 Federal regulators 30 32 8 13 16 0 1 63 29 183
2014 Compliance, inspection and enforcement 19 34 10 19 18 0 0 53 37 3077
2014 Communications or public affairs 47 33 6 6 8 0 0 79 14 118
2014 Access to information and privacy 35 41 8 15 2 0 0 75 17 49
2014 Security 21 31 11 21 17 0 0 52 38 991
2014 Science and technology 42 35 11 7 5 0 0 77 12 161
2014 Legal services 17 42 8 27 6 0 0 59 34 65
2014 Administration and operations 38 36 7 11 8 0 0 74 18 1223
2014 Human resources 44 32 5 11 8 0 0 76 19 480
2014 Financial management 37 46 6 7 3 0 0 83 11 236
2014 Procurement 23 35 5 21 16 0 0 58 37 38
2014 Real property 39 40 9 6 7 0 0 79 12 67
2014 Materiel management 40 40 6 14 0 0 0 81 14 37
2014 Information management 42 37 5 13 4 0 0 79 16 88
2014 Information technology 38 36 8 12 6 0 0 74 19 542
2014 Internal audit 36 47 9 8 0 0 0 83 8 30
2014 Evaluation 23 38 14 9 15 0 0 62 24 36
2014 Other services to the public 20 31 9 18 20 0 0 52 39 407
2014 None of the above 24 33 9 19 15 0 0 58 33 1157

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 32 15 13 11 0 0 60 24 147
2020 Federal regulators 17 35 16 17 15 0 0 53 32 99
2020 Compliance, inspection and enforcement 14 39 13 23 11 0 0 53 34 2242
2020 Communications or public affairs 35 33 11 12 9 0 1 68 21 104
2020 Access to information and privacy 48 41 6 5 0 0 0 89 5 56
2020 Security 23 30 15 21 11 0 0 53 32 628
2020 Science and technology 46 29 11 8 4 0 1 76 13 170
2020 Legal services 20 40 15 16 7 0 1 61 24 95
2020 Administration and operations 26 39 14 15 6 0 0 65 21 1075
2020 Human resources 31 39 14 12 3 0 1 70 16 569
2020 Financial management 43 36 10 10 2 0 0 79 11 274
2020 Procurement 35 22 16 23 2 0 3 58 25 43
2020 Real property 30 44 11 12 3 0 0 74 15 87
2020 Materiel management 24 44 21 11 0 0 0 69 11 35
2020 Information management 45 26 14 11 4 0 0 71 15 92
2020 Information technology 34 37 13 11 5 0 1 71 16 511
2020 Internal audit 50 24 12 10 4 0 0 74 14 32
2020 Evaluation 36 32 10 18 5 0 0 68 22 19
2020 Data sciences 42 39 15 3 1 0 0 81 4 64
2020 Policy 28 42 13 11 3 1 1 71 15 339
2020 Project management 37 37 12 11 2 0 0 75 13 264
2020 Other services to the public 19 33 12 23 12 0 0 52 35 231
2020 None of the above 19 40 13 18 9 0 1 60 27 614
2019 Client contact centre 23 38 12 19 8 0 0 61 27 144
2019 Federal regulators 24 34 10 18 14 0 0 58 32 80
2019 Compliance, inspection and enforcement 10 37 14 24 15 0 0 47 39 2052
2019 Communications or public affairs 31 30 8 22 9 0 0 61 31 88
2019 Access to information and privacy 27 31 13 23 5 0 1 59 28 62
2019 Security 19 35 13 19 14 0 0 54 33 753
2019 Science and technology 31 48 7 9 4 0 1 81 13 122
2019 Legal services 17 26 8 28 21 0 0 43 49 74
2019 Administration and operations 21 40 13 17 8 0 0 61 26 974
2019 Human resources 28 38 13 13 7 0 1 66 21 481
2019 Financial management 25 43 11 14 7 0 0 68 21 229
2019 Procurement 15 32 15 28 9 0 0 47 38 50
2019 Real property 30 35 13 16 6 0 0 65 22 84
2019 Materiel management 26 42 12 15 5 0 0 68 20 33
2019 Information management 21 36 16 19 9 0 0 57 27 78
2019 Information technology 28 39 17 9 7 0 0 66 17 413
2019 Internal audit 47 22 21 10 0 0 0 69 10 32
2019 Data sciences 33 39 9 14 5 0 0 72 20 56
2019 Policy 20 34 17 20 9 0 1 54 29 245
2019 Project management 31 30 14 16 9 0 0 61 25 184
2019 Other services to the public 17 34 16 20 12 0 0 51 32 225
2019 None of the above 15 33 16 22 14 0 1 49 36 583
2018 Client contact centre 13 36 16 22 14 0 0 48 36 142
2018 Federal regulators 8 48 10 15 17 2 0 57 32 92
2018 Compliance, inspection and enforcement 8 43 10 23 15 0 0 51 39 1945
2018 Communications or public affairs 22 29 14 26 9 0 0 51 35 86
2018 Access to information and privacy 21 40 13 20 6 0 0 61 26 50
2018 Security 13 40 11 22 13 0 0 54 35 664
2018 Science and technology 21 35 15 18 10 0 0 56 29 106
2018 Legal services 14 35 10 20 21 0 0 48 41 67
2018 Administration and operations 16 42 12 19 10 0 1 58 30 853
2018 Human resources 22 35 15 14 13 0 1 58 27 368
2018 Financial management 26 40 13 15 5 1 0 66 20 182
2018 Procurement 6 49 6 31 9 0 0 55 39 35
2018 Real property 11 33 26 23 7 0 0 44 30 44
2018 Materiel management 15 34 26 16 9 0 0 49 25 35
2018 Information management 15 39 19 18 10 0 0 54 27 59
2018 Information technology 14 38 18 16 13 0 0 53 29 308
2018 Internal audit 39 26 9 19 4 3 0 67 24 32
2018 Evaluation 21 48 8 8 11 0 5 72 20 16
2018 Data sciences 14 50 9 28 0 0 0 63 28 26
2018 Policy 10 31 19 26 14 0 0 41 40 209
2018 Project management 17 37 14 22 6 0 3 56 29 141
2018 Other services to the public 12 43 9 21 15 0 0 55 36 197
2018 None of the above 10 38 13 21 18 0 0 48 39 529
2017 Client contact centre 14 32 16 20 17 0 1 46 38 154
2017 Federal regulators 16 35 9 17 23 0 0 51 40 111
2017 Compliance, inspection and enforcement 8 31 11 26 24 0 0 40 49 2150
2017 Communications or public affairs 19 39 14 18 10 0 0 58 28 72
2017 Access to information and privacy 19 36 24 15 6 0 0 55 21 47
2017 Security 10 32 13 23 21 0 0 43 44 776
2017 Science and technology 16 41 12 21 11 0 0 56 32 121
2017 Legal services 15 16 18 30 21 0 0 32 51 47
2017 Administration and operations 16 31 15 23 15 0 0 48 37 940
2017 Human resources 18 36 12 19 15 0 0 54 34 432
2017 Financial management 16 32 16 22 15 0 0 47 36 154
2017 Procurement 14 35 9 21 20 0 0 50 41 34
2017 Real property 16 14 25 21 24 0 0 30 45 41
2017 Materiel management 8 63 16 8 4 0 0 72 12 24
2017 Information management 24 29 12 24 11 0 0 53 35 62
2017 Information technology 14 36 12 18 19 0 0 50 37 380
2017 Internal audit 38 49 5 9 0 0 0 87 9 25
2017 Evaluation 6 38 6 13 31 7 0 46 47 14
2017 Data sciences 27 35 17 14 7 0 0 62 21 29
2017 Policy 8 34 16 22 19 0 0 43 42 263
2017 Project management 12 32 16 20 19 1 0 44 40 164
2017 Other services to the public 12 25 14 23 25 0 0 37 48 249
2017 None of the above 13 31 11 24 22 0 0 43 46 801
2014 Client contact centre 16 29 18 21 14 0 2 46 36 191
2014 Federal regulators 11 35 13 21 19 1 1 47 41 183
2014 Compliance, inspection and enforcement 7 31 12 27 23 0 0 38 49 3076
2014 Communications or public affairs 23 34 12 16 15 0 0 57 31 118
2014 Access to information and privacy 32 39 17 6 6 0 0 71 12 49
2014 Security 9 32 13 26 19 0 0 41 45 992
2014 Science and technology 18 39 15 17 10 1 0 57 27 161
2014 Legal services 9 31 15 20 25 0 0 40 44 65
2014 Administration and operations 17 36 14 19 14 0 1 53 33 1223
2014 Human resources 23 42 10 16 8 0 1 65 24 480
2014 Financial management 15 39 11 23 12 0 1 54 35 236
2014 Procurement 20 32 14 16 19 0 0 52 35 38
2014 Real property 16 33 17 25 9 0 0 49 34 67
2014 Materiel management 24 22 28 16 11 0 0 46 26 37
2014 Information management 23 36 11 21 8 1 0 60 29 88
2014 Information technology 16 32 18 19 15 0 0 48 34 544
2014 Internal audit 25 32 20 4 19 0 0 57 22 30
2014 Evaluation 12 35 6 29 17 0 0 47 46 36
2014 Other services to the public 11 31 15 20 23 0 0 42 43 407
2014 None of the above 12 30 14 23 20 0 0 42 44 1159

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 33 12 6 9 1 1 73 15 146
2020 Federal regulators 35 30 11 15 10 0 0 65 24 99
2020 Compliance, inspection and enforcement 26 38 12 15 9 0 0 64 24 2239
2020 Communications or public affairs 49 37 8 3 2 0 1 86 6 102
2020 Access to information and privacy 61 31 4 3 0 0 0 92 3 54
2020 Security 31 33 12 16 7 0 0 64 24 628
2020 Science and technology 64 26 4 3 1 0 1 91 4 169
2020 Legal services 32 32 12 17 5 0 1 65 23 96
2020 Administration and operations 44 37 8 6 4 0 0 81 10 1075
2020 Human resources 49 32 10 6 2 0 1 82 8 567
2020 Financial management 53 32 8 6 1 0 0 85 6 273
2020 Procurement 39 42 14 6 0 0 0 81 6 44
2020 Real property 47 36 8 7 1 0 0 83 9 86
2020 Materiel management 31 46 12 5 6 0 0 77 12 36
2020 Information management 56 29 6 7 2 0 0 85 9 92
2020 Information technology 49 31 11 6 2 0 1 81 8 510
2020 Internal audit 66 28 0 3 2 0 0 94 6 34
2020 Evaluation 54 32 0 0 5 5 5 95 5 19
2020 Data sciences 48 40 10 1 0 0 1 88 1 63
2020 Policy 47 34 10 5 2 0 1 82 8 340
2020 Project management 55 28 10 5 0 1 0 85 5 263
2020 Other services to the public 29 36 14 15 6 0 0 65 21 228
2020 None of the above 34 34 10 13 8 0 0 68 21 610
2019 Client contact centre 34 39 13 8 4 1 0 74 13 144
2019 Federal regulators 31 34 7 12 15 0 0 65 27 82
2019 Compliance, inspection and enforcement 21 36 13 18 12 0 0 57 30 2048
2019 Communications or public affairs 49 35 5 7 3 0 1 85 10 90
2019 Access to information and privacy 53 36 1 6 3 0 0 89 10 62
2019 Security 26 36 12 15 10 0 0 63 25 749
2019 Science and technology 49 35 10 3 2 1 1 86 4 121
2019 Legal services 23 41 9 16 9 0 1 65 26 74
2019 Administration and operations 42 37 10 7 4 0 0 80 11 964
2019 Human resources 49 34 8 7 3 0 0 83 9 479
2019 Financial management 42 37 11 6 3 0 0 79 9 227
2019 Procurement 27 43 18 10 2 0 0 71 12 50
2019 Real property 47 36 9 7 0 0 0 83 7 85
2019 Materiel management 41 42 7 10 0 0 0 83 10 33
2019 Information management 36 31 16 8 10 0 0 67 17 77
2019 Information technology 43 40 7 8 1 0 0 84 9 412
2019 Internal audit 73 24 0 0 0 2 0 100 0 32
2019 Data sciences 65 22 4 7 2 0 0 86 10 56
2019 Policy 43 35 8 9 4 0 0 79 13 244
2019 Project management 48 35 10 3 4 0 0 83 7 182
2019 Other services to the public 25 37 12 19 7 0 0 62 26 224
2019 None of the above 29 35 13 14 9 0 0 63 23 583
2017 Client contact centre 26 41 14 12 6 0 0 67 19 155
2017 Federal regulators 28 29 8 19 16 0 0 57 35 110
2017 Compliance, inspection and enforcement 19 38 11 19 12 0 0 57 32 2145
2017 Communications or public affairs 42 40 10 5 3 0 0 81 8 72
2017 Access to information and privacy 36 51 9 0 4 0 0 87 4 47
2017 Security 22 39 11 17 10 0 0 61 28 773
2017 Science and technology 39 39 11 7 3 0 0 78 10 122
2017 Legal services 30 33 15 13 6 2 0 65 20 47
2017 Administration and operations 33 42 10 9 5 0 0 76 15 939
2017 Human resources 45 34 7 8 5 0 1 80 13 431
2017 Financial management 39 39 11 8 4 0 0 78 12 152
2017 Procurement 31 56 5 2 5 0 0 87 7 34
2017 Real property 40 19 21 14 7 0 0 58 21 41
2017 Materiel management 41 38 8 8 4 0 0 79 12 24
2017 Information management 49 32 10 5 5 0 0 80 10 62
2017 Information technology 39 34 12 8 7 1 0 74 14 377
2017 Internal audit 49 47 5 0 0 0 0 95 0 25
2017 Evaluation 36 49 8 0 6 0 0 86 6 14
2017 Data sciences 59 34 4 3 0 0 0 93 3 29
2017 Policy 38 38 12 6 4 1 0 77 11 263
2017 Project management 34 46 10 5 5 0 0 80 10 163
2017 Other services to the public 22 37 12 16 13 0 0 59 29 249
2017 None of the above 25 36 13 15 10 0 0 61 25 793
2014 Client contact centre 31 36 16 10 5 1 1 68 15 192
2014 Federal regulators 32 33 13 14 7 0 0 65 22 183
2014 Compliance, inspection and enforcement 21 38 11 17 12 0 0 60 29 3076
2014 Communications or public affairs 50 29 14 4 4 0 0 79 8 117
2014 Access to information and privacy 43 44 6 4 2 0 0 88 6 49
2014 Security 23 39 15 14 9 0 0 62 24 991
2014 Science and technology 47 38 12 3 1 0 0 84 4 161
2014 Legal services 38 32 11 15 5 0 0 69 20 65
2014 Administration and operations 38 38 11 8 4 1 0 76 13 1223
2014 Human resources 45 37 8 7 2 1 0 82 9 480
2014 Financial management 33 48 10 6 2 1 0 82 8 233
2014 Procurement 41 37 8 3 8 3 0 81 11 38
2014 Real property 30 54 3 11 2 0 1 85 12 67
2014 Materiel management 41 37 11 8 2 0 0 78 11 37
2014 Information management 36 47 7 8 2 0 0 83 10 88
2014 Information technology 39 37 14 6 3 0 1 77 9 543
2014 Internal audit 24 48 17 3 8 0 0 72 11 30
2014 Evaluation 30 48 7 7 3 3 0 81 11 36
2014 Other services to the public 23 39 13 15 9 0 0 62 24 406
2014 None of the above 25 38 14 13 9 1 0 64 22 1159

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 25 10 6 9 0 1 74 16 147
2020 Federal regulators 25 29 14 15 16 0 0 55 31 100
2020 Compliance, inspection and enforcement 25 31 14 15 15 0 0 56 30 2247
2020 Communications or public affairs 44 25 13 9 8 0 1 70 18 104
2020 Access to information and privacy 62 25 13 0 0 0 0 87 0 55
2020 Security 30 29 14 14 14 0 0 59 28 627
2020 Science and technology 56 24 8 8 2 0 1 81 11 168
2020 Legal services 39 29 13 12 6 0 0 69 18 94
2020 Administration and operations 44 31 10 9 6 0 0 75 15 1077
2020 Human resources 51 28 10 6 4 0 1 80 10 571
2020 Financial management 57 24 11 4 4 0 0 82 8 275
2020 Procurement 47 23 16 6 9 0 0 70 15 43
2020 Real property 37 43 8 8 3 1 0 80 12 86
2020 Materiel management 40 23 25 4 9 0 0 62 13 36
2020 Information management 57 30 7 3 3 0 0 87 6 93
2020 Information technology 50 28 9 9 4 0 0 79 12 507
2020 Internal audit 39 57 0 0 3 0 0 97 3 34
2020 Evaluation 55 27 9 5 5 0 0 81 9 19
2020 Data sciences 57 35 6 1 0 1 0 93 1 65
2020 Policy 48 28 8 9 7 0 0 76 16 341
2020 Project management 55 29 6 7 2 0 0 85 9 266
2020 Other services to the public 30 26 17 13 14 0 0 55 28 230
2020 None of the above 34 30 11 11 13 0 0 65 24 619
2019 Client contact centre 39 33 12 9 6 1 0 72 16 145
2019 Federal regulators 24 31 13 20 12 0 0 55 32 80
2019 Compliance, inspection and enforcement 21 30 13 17 18 0 0 51 36 2051
2019 Communications or public affairs 48 27 9 10 6 0 0 76 15 90
2019 Access to information and privacy 58 24 12 3 4 0 0 82 7 61
2019 Security 26 33 14 12 15 0 0 59 27 749
2019 Science and technology 54 32 6 4 1 2 1 89 5 122
2019 Legal services 26 31 11 20 13 0 0 57 33 75
2019 Administration and operations 39 36 10 10 6 0 0 75 16 974
2019 Human resources 48 31 9 7 5 0 0 79 12 480
2019 Financial management 50 27 12 5 6 1 0 78 11 228
2019 Procurement 27 53 8 4 7 0 0 81 11 51
2019 Real property 41 31 17 6 5 0 0 72 12 85
2019 Materiel management 26 49 12 7 7 0 0 75 13 33
2019 Information management 42 28 10 7 11 2 0 71 19 78
2019 Information technology 44 34 8 8 4 1 0 79 13 414
2019 Internal audit 71 22 7 0 0 0 0 93 0 32
2019 Data sciences 48 40 4 0 4 3 0 91 4 56
2019 Policy 44 27 8 10 11 0 1 71 21 243
2019 Project management 45 32 9 8 5 0 0 78 13 183
2019 Other services to the public 29 25 16 16 14 0 0 54 30 225
2019 None of the above 26 33 12 13 16 1 0 59 29 585
2018 Client contact centre 33 32 14 9 9 1 1 66 19 143
2018 Federal regulators 19 31 15 16 18 0 0 51 35 92
2018 Compliance, inspection and enforcement 19 32 17 16 15 0 0 51 32 1940
2018 Communications or public affairs 32 39 12 12 5 0 0 71 17 83
2018 Access to information and privacy 53 35 2 6 4 0 0 88 10 50
2018 Security 22 32 15 15 16 0 0 54 31 664
2018 Science and technology 35 42 13 6 2 2 0 78 9 106
2018 Legal services 33 27 10 19 11 0 0 60 29 67
2018 Administration and operations 37 35 11 11 6 0 1 72 17 851
2018 Human resources 41 33 8 11 6 0 0 75 17 370
2018 Financial management 47 32 10 3 7 1 0 79 11 181
2018 Procurement 43 32 6 8 11 0 0 75 19 35
2018 Real property 25 33 12 13 16 0 0 58 29 44
2018 Materiel management 26 32 23 10 9 0 0 58 19 35
2018 Information management 27 31 19 15 3 4 0 60 20 59
2018 Information technology 38 29 17 8 7 0 0 67 16 309
2018 Internal audit 52 23 8 4 12 0 0 75 17 32
2018 Evaluation 55 37 0 8 0 0 0 92 8 16
2018 Data sciences 68 27 5 0 0 0 0 95 0 26
2018 Policy 35 32 10 14 7 0 1 68 22 207
2018 Project management 37 38 12 6 7 0 0 75 13 139
2018 Other services to the public 22 30 17 14 17 0 0 52 31 197
2018 None of the above 26 32 14 13 14 0 0 59 27 527
2017 Client contact centre 25 33 14 13 13 0 2 59 27 155
2017 Federal regulators 19 25 12 18 26 0 0 44 44 111
2017 Compliance, inspection and enforcement 18 28 15 16 23 0 0 46 39 2151
2017 Communications or public affairs 42 39 8 9 2 0 0 81 11 72
2017 Access to information and privacy 37 44 9 4 4 2 0 83 9 47
2017 Security 18 32 14 14 20 1 0 51 35 775
2017 Science and technology 47 30 9 10 4 0 1 77 14 122
2017 Legal services 26 26 22 15 11 0 0 52 26 46
2017 Administration and operations 32 35 12 12 9 1 1 68 21 942
2017 Human resources 39 32 10 11 7 0 1 72 18 432
2017 Financial management 39 28 14 10 9 1 0 67 19 153
2017 Procurement 53 38 3 0 3 3 0 94 3 34
2017 Real property 29 25 22 10 12 0 2 56 22 41
2017 Materiel management 41 37 4 9 8 0 0 78 17 24
2017 Information management 51 29 5 10 5 0 0 80 15 62
2017 Information technology 38 31 11 10 9 0 0 70 19 379
2017 Internal audit 55 33 12 0 0 0 0 88 0 25
2017 Evaluation 36 14 7 21 12 0 11 56 36 14
2017 Data sciences 62 27 5 6 0 0 0 89 6 29
2017 Policy 31 36 8 13 10 0 1 69 23 263
2017 Project management 29 42 9 12 8 0 0 72 19 164
2017 Other services to the public 20 26 16 14 23 0 0 47 37 248
2017 None of the above 25 30 14 13 17 0 0 56 30 797
2014 Client contact centre 29 32 14 12 9 1 4 63 22 192
2014 Federal regulators 23 31 14 14 17 1 0 54 31 183
2014 Compliance, inspection and enforcement 17 29 16 17 20 0 0 47 37 3077
2014 Communications or public affairs 39 32 9 11 8 0 1 71 20 118
2014 Access to information and privacy 51 33 8 6 2 0 0 83 8 49
2014 Security 20 31 17 15 17 0 0 51 32 992
2014 Science and technology 39 32 16 9 5 0 1 71 14 161
2014 Legal services 28 39 7 8 19 0 0 66 26 65
2014 Administration and operations 33 34 14 10 8 0 1 68 18 1223
2014 Human resources 37 34 9 12 9 0 0 71 20 480
2014 Financial management 35 34 13 9 8 1 0 70 17 235
2014 Procurement 33 42 8 3 13 0 0 76 16 38
2014 Real property 28 39 12 11 9 2 0 68 19 67
2014 Materiel management 27 38 13 19 0 0 3 67 19 37
2014 Information management 38 28 10 14 9 0 0 66 23 88
2014 Information technology 35 38 11 11 5 0 0 73 16 541
2014 Internal audit 29 29 24 15 3 0 0 58 18 30
2014 Evaluation 21 41 14 16 8 0 0 62 24 36
2014 Other services to the public 20 29 14 16 19 0 2 50 36 407
2014 None of the above 24 31 13 17 14 1 1 56 31 1159

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 35 15 5 10 0 0 69 15 147
2020 Federal regulators 19 39 14 18 11 0 0 58 28 100
2020 Compliance, inspection and enforcement 27 36 15 12 10 0 0 63 22 2254
2020 Communications or public affairs 45 28 15 7 5 0 0 73 12 104
2020 Access to information and privacy 57 32 9 2 0 0 0 89 2 55
2020 Security 31 32 13 13 10 0 0 64 22 631
2020 Science and technology 48 33 10 6 3 0 0 82 9 170
2020 Legal services 44 37 7 5 6 0 0 81 11 96
2020 Administration and operations 36 39 12 8 6 0 0 75 13 1077
2020 Human resources 41 37 11 6 4 0 0 79 10 573
2020 Financial management 47 34 9 7 3 0 0 81 9 275
2020 Procurement 37 39 7 16 2 0 0 76 18 44
2020 Real property 26 50 14 9 2 0 0 76 11 85
2020 Materiel management 40 39 8 10 3 0 0 79 12 36
2020 Information management 51 31 8 8 3 0 0 82 11 93
2020 Information technology 41 35 14 7 3 0 0 76 10 510
2020 Internal audit 24 53 5 13 6 0 0 76 18 34
2020 Evaluation 41 27 5 22 5 0 0 68 27 19
2020 Data sciences 32 56 4 6 0 1 0 89 6 65
2020 Policy 39 38 12 8 3 0 0 77 10 343
2020 Project management 38 41 13 6 2 0 0 79 8 263
2020 Other services to the public 32 31 15 14 8 0 0 63 22 231
2020 None of the above 32 40 10 9 9 0 0 72 18 619
2019 Client contact centre 33 40 9 7 11 0 0 73 18 145
2019 Federal regulators 30 35 10 16 9 0 0 66 24 81
2019 Compliance, inspection and enforcement 26 39 14 11 10 0 0 65 21 2063
2019 Communications or public affairs 42 37 7 10 4 0 0 79 14 90
2019 Access to information and privacy 33 39 19 6 4 0 0 72 10 62
2019 Security 31 39 12 9 9 0 0 70 18 756
2019 Science and technology 39 38 12 7 4 0 0 77 11 122
2019 Legal services 36 38 12 9 5 0 0 74 14 75
2019 Administration and operations 31 41 14 7 6 0 0 72 14 976
2019 Human resources 40 36 13 6 6 0 0 76 11 484
2019 Financial management 35 42 13 6 4 0 0 76 11 228
2019 Procurement 17 52 10 13 6 2 0 71 19 50
2019 Real property 37 36 14 6 6 0 0 73 13 85
2019 Materiel management 23 41 23 7 7 0 0 63 13 33
2019 Information management 35 37 13 5 10 0 0 72 15 78
2019 Information technology 30 43 10 9 8 0 0 73 17 415
2019 Internal audit 45 26 12 14 2 0 0 71 17 32
2019 Data sciences 39 44 11 3 3 0 0 83 6 56
2019 Policy 28 36 15 12 9 0 0 64 21 247
2019 Project management 32 42 10 10 6 0 0 75 15 183
2019 Other services to the public 23 36 16 12 13 0 0 60 24 226
2019 None of the above 28 33 13 14 12 0 0 62 26 587
2018 Client contact centre 29 29 20 9 13 0 1 58 22 141
2018 Federal regulators 25 27 17 15 16 0 0 52 31 91
2018 Compliance, inspection and enforcement 21 43 13 13 10 0 0 64 23 1928
2018 Communications or public affairs 36 42 5 13 4 0 0 78 17 86
2018 Access to information and privacy 33 36 10 6 14 0 0 69 21 50
2018 Security 26 42 12 11 8 0 0 68 20 662
2018 Science and technology 27 44 15 8 6 0 0 71 13 105
2018 Legal services 44 27 14 5 9 0 2 72 14 66
2018 Administration and operations 26 42 13 11 8 0 0 68 19 851
2018 Human resources 33 42 11 8 6 0 0 75 14 366
2018 Financial management 37 42 8 5 8 0 0 79 13 180
2018 Procurement 23 52 12 8 5 0 0 75 14 35
2018 Real property 28 32 12 18 10 0 0 60 28 44
2018 Materiel management 18 42 26 9 6 0 0 60 15 35
2018 Information management 20 44 17 10 9 0 0 65 19 59
2018 Information technology 22 41 18 10 9 0 0 63 19 306
2018 Internal audit 38 40 12 7 3 0 0 78 10 32
2018 Evaluation 36 47 6 0 11 0 0 83 11 15
2018 Data sciences 35 31 20 7 8 0 0 66 15 26
2018 Policy 21 35 13 17 13 0 0 56 30 208
2018 Project management 21 44 18 11 6 0 0 65 17 139
2018 Other services to the public 23 44 15 10 8 0 0 67 18 196
2018 None of the above 23 41 12 11 12 0 0 64 24 522
2017 Client contact centre 21 41 16 10 12 0 0 62 22 155
2017 Federal regulators 26 39 9 11 15 0 0 65 25 111
2017 Compliance, inspection and enforcement 23 42 11 13 11 0 0 65 24 2145
2017 Communications or public affairs 30 46 11 10 3 0 0 76 13 71
2017 Access to information and privacy 27 51 4 13 5 0 0 78 18 47
2017 Security 26 41 12 13 8 0 0 67 20 774
2017 Science and technology 24 41 15 9 11 0 0 65 20 122
2017 Legal services 26 54 10 6 4 0 0 79 10 46
2017 Administration and operations 22 43 15 11 9 0 0 65 20 944
2017 Human resources 30 42 13 10 6 0 0 71 16 432
2017 Financial management 28 45 12 10 5 0 0 73 15 154
2017 Procurement 35 45 12 3 5 0 0 80 8 34
2017 Real property 34 31 12 9 13 0 0 66 22 41
2017 Materiel management 20 63 8 0 4 4 0 87 4 24
2017 Information management 18 43 18 20 2 0 0 61 21 62
2017 Information technology 27 40 12 10 11 0 0 67 21 380
2017 Internal audit 44 47 5 4 0 0 0 91 4 25
2017 Evaluation 12 54 15 6 13 0 0 66 19 14
2017 Data sciences 44 39 10 7 0 0 0 83 7 29
2017 Policy 20 40 11 16 13 0 0 60 29 264
2017 Project management 17 38 16 15 14 0 0 55 29 164
2017 Other services to the public 25 38 13 9 14 0 0 64 23 249
2017 None of the above 26 39 15 10 10 0 0 65 20 801
2014 Client contact centre 22 41 19 6 10 0 1 64 17 192
2014 Federal regulators 28 38 13 12 8 0 0 66 21 183
2014 Compliance, inspection and enforcement 24 44 12 11 9 0 0 68 20 3078
2014 Communications or public affairs 24 48 6 15 6 0 0 72 22 118
2014 Access to information and privacy 34 44 8 8 6 0 0 78 14 49
2014 Security 28 41 14 10 7 0 0 68 18 992
2014 Science and technology 30 46 11 9 3 0 0 76 13 161
2014 Legal services 35 41 10 6 8 0 0 76 14 65
2014 Administration and operations 26 42 15 10 7 0 0 68 17 1222
2014 Human resources 27 44 11 11 7 0 0 71 17 480
2014 Financial management 23 42 19 11 5 0 0 65 16 236
2014 Procurement 20 58 11 5 5 0 0 79 11 38
2014 Real property 27 41 15 14 4 0 0 67 18 67
2014 Materiel management 35 41 14 8 3 0 0 75 11 37
2014 Information management 20 40 7 17 15 0 0 60 33 88
2014 Information technology 23 45 13 9 10 0 0 68 19 544
2014 Internal audit 15 37 24 17 7 0 0 52 24 30
2014 Evaluation 27 31 0 20 22 0 0 57 43 36
2014 Other services to the public 24 43 13 11 10 0 0 67 21 407
2014 None of the above 25 41 12 12 10 0 0 66 22 1160

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 31 21 11 8 0 1 59 19 147
2020 Federal regulators 15 35 16 19 16 0 0 50 35 100
2020 Compliance, inspection and enforcement 14 31 16 19 19 0 0 45 38 2252
2020 Communications or public affairs 34 35 8 12 11 0 0 69 23 104
2020 Access to information and privacy 46 27 18 7 2 0 0 74 8 56
2020 Security 20 29 14 19 17 0 1 50 36 627
2020 Science and technology 43 31 13 6 4 0 2 76 11 169
2020 Legal services 22 39 14 18 7 0 0 61 25 96
2020 Administration and operations 30 36 15 11 8 0 0 66 19 1078
2020 Human resources 39 33 15 8 5 0 0 72 13 572
2020 Financial management 46 28 12 10 4 0 0 74 14 275
2020 Procurement 38 27 14 8 13 0 0 65 21 42
2020 Real property 45 39 6 7 3 0 0 84 11 87
2020 Materiel management 41 25 22 6 6 0 0 66 12 36
2020 Information management 49 30 10 7 3 1 0 79 11 93
2020 Information technology 37 37 10 9 6 1 0 75 15 510
2020 Internal audit 45 29 13 14 0 0 0 74 14 34
2020 Evaluation 45 19 9 27 0 0 0 64 27 19
2020 Data sciences 50 38 4 3 4 0 1 89 7 64
2020 Policy 38 41 7 9 4 0 1 79 14 344
2020 Project management 43 35 11 10 0 0 0 79 11 266
2020 Other services to the public 24 23 19 18 16 0 0 47 34 229
2020 None of the above 26 30 13 12 17 0 0 57 30 617
2019 Client contact centre 25 31 20 12 12 0 0 56 24 145
2019 Federal regulators 24 32 11 19 15 0 0 55 34 82
2019 Compliance, inspection and enforcement 12 28 17 21 21 0 0 41 42 2059
2019 Communications or public affairs 33 35 10 12 9 0 0 68 22 89
2019 Access to information and privacy 24 40 17 12 7 0 0 64 19 61
2019 Security 17 32 17 18 17 0 0 48 35 753
2019 Science and technology 24 48 10 10 7 0 1 73 17 122
2019 Legal services 18 31 13 25 13 0 0 49 38 75
2019 Administration and operations 26 34 15 16 9 0 0 61 25 974
2019 Human resources 36 35 13 10 7 0 0 71 17 481
2019 Financial management 36 36 9 11 6 1 1 73 18 227
2019 Procurement 16 40 13 21 8 0 2 57 29 51
2019 Real property 33 37 18 4 8 0 0 70 12 84
2019 Materiel management 18 34 17 23 5 0 3 53 29 33
2019 Information management 21 40 18 11 10 0 0 61 22 78
2019 Information technology 30 35 15 11 7 0 0 66 19 414
2019 Internal audit 45 31 15 7 2 0 0 76 10 32
2019 Data sciences 36 46 7 4 7 0 0 82 12 56
2019 Policy 27 37 15 14 7 0 0 64 21 245
2019 Project management 33 37 11 12 8 0 0 69 19 184
2019 Other services to the public 17 25 19 18 21 0 0 42 39 225
2019 None of the above 17 31 14 18 20 0 0 49 37 589
2018 Client contact centre 19 29 15 18 18 1 1 49 37 143
2018 Federal regulators 13 16 15 21 36 0 0 29 56 91
2018 Compliance, inspection and enforcement 10 25 19 21 25 0 0 35 46 1936
2018 Communications or public affairs 33 31 12 13 11 0 0 64 24 86
2018 Access to information and privacy 28 34 15 17 6 0 0 62 23 49
2018 Security 14 28 15 19 23 0 0 43 43 666
2018 Science and technology 12 44 15 13 15 1 0 57 29 104
2018 Legal services 15 26 16 28 14 0 0 42 42 67
2018 Administration and operations 21 35 15 15 13 0 0 56 28 850
2018 Human resources 30 33 13 14 9 0 0 63 24 370
2018 Financial management 26 42 18 7 6 0 0 69 14 181
2018 Procurement 15 40 25 12 8 0 0 55 20 35
2018 Real property 27 31 16 12 13 0 0 58 26 43
2018 Materiel management 14 41 23 11 11 0 0 56 22 35
2018 Information management 22 36 13 17 13 0 0 58 29 59
2018 Information technology 19 35 16 16 14 0 0 54 30 308
2018 Internal audit 28 20 30 3 20 0 0 48 22 32
2018 Evaluation 32 31 19 13 5 0 0 63 19 16
2018 Data sciences 44 37 3 16 0 0 0 81 16 26
2018 Policy 19 32 18 19 12 0 0 51 31 208
2018 Project management 22 32 24 13 9 0 0 55 22 140
2018 Other services to the public 12 31 16 21 19 0 1 43 40 198
2018 None of the above 13 24 19 18 25 0 0 37 43 526
2017 Client contact centre 13 36 23 8 19 0 0 49 28 155
2017 Federal regulators 13 27 10 19 31 0 0 40 50 110
2017 Compliance, inspection and enforcement 9 25 17 24 26 0 0 33 49 2147
2017 Communications or public affairs 23 44 11 15 6 0 0 67 22 71
2017 Access to information and privacy 23 34 19 16 8 0 0 57 24 47
2017 Security 13 26 16 22 22 0 0 39 45 774
2017 Science and technology 18 35 20 14 13 0 0 53 27 122
2017 Legal services 10 33 19 28 10 0 0 43 38 47
2017 Administration and operations 19 36 14 15 15 0 0 55 31 942
2017 Human resources 25 37 14 15 9 0 0 62 24 431
2017 Financial management 20 44 16 10 10 0 0 64 20 154
2017 Procurement 33 30 14 18 0 4 0 66 19 33
2017 Real property 20 35 10 16 19 0 0 55 35 41
2017 Materiel management 21 46 8 17 8 0 0 67 25 24
2017 Information management 23 24 28 9 14 2 0 47 24 62
2017 Information technology 19 37 15 15 13 0 0 56 29 379
2017 Internal audit 42 52 0 0 6 0 0 94 6 25
2017 Evaluation 21 15 23 12 24 0 6 38 38 14
2017 Data sciences 41 42 12 5 0 0 0 83 5 29
2017 Policy 18 35 14 15 17 0 0 54 32 264
2017 Project management 17 38 14 17 14 0 0 55 31 164
2017 Other services to the public 13 18 19 19 31 0 0 31 50 249
2017 None of the above 14 30 16 18 21 0 0 44 40 801
2014 Client contact centre 18 29 22 12 18 0 1 47 31 192
2014 Federal regulators 15 38 10 23 14 1 0 53 37 182
2014 Compliance, inspection and enforcement 9 26 17 22 25 0 0 36 47 3079
2014 Communications or public affairs 22 41 16 11 11 0 0 62 21 118
2014 Access to information and privacy 23 33 19 12 12 0 0 56 25 49
2014 Security 14 27 17 20 22 0 0 41 42 992
2014 Science and technology 19 43 13 18 6 0 0 62 24 161
2014 Legal services 17 33 19 12 20 0 0 50 32 65
2014 Administration and operations 20 36 15 16 12 0 0 56 28 1221
2014 Human resources 23 35 13 16 13 0 0 58 29 480
2014 Financial management 25 39 11 14 10 0 0 64 25 236
2014 Procurement 18 34 27 8 13 0 0 52 21 38
2014 Real property 15 33 21 17 14 0 0 48 31 67
2014 Materiel management 19 35 30 14 2 0 0 54 17 37
2014 Information management 19 36 14 14 18 0 0 55 32 88
2014 Information technology 21 32 18 16 13 0 0 53 29 544
2014 Internal audit 25 36 3 21 11 3 0 64 33 30
2014 Evaluation 14 31 14 19 22 0 0 46 40 36
2014 Other services to the public 11 28 17 19 24 0 0 40 43 407
2014 None of the above 13 29 18 19 20 1 0 42 39 1160

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 39 14 8 5 0 0 72 13 146
2020 Federal regulators 25 38 16 12 8 0 0 64 20 100
2020 Compliance, inspection and enforcement 20 40 17 15 8 0 0 60 23 2238
2020 Communications or public affairs 29 32 10 21 8 0 0 61 29 104
2020 Access to information and privacy 47 37 13 2 0 0 2 85 2 56
2020 Security 26 36 16 13 9 0 0 62 22 622
2020 Science and technology 39 39 13 5 4 0 0 78 9 169
2020 Legal services 35 36 17 7 5 0 0 71 12 95
2020 Administration and operations 33 39 13 10 5 0 0 72 15 1069
2020 Human resources 39 42 9 5 4 0 0 81 9 568
2020 Financial management 39 40 11 9 1 0 0 79 10 271
2020 Procurement 35 33 15 8 8 0 0 68 16 41
2020 Real property 26 44 15 13 2 0 0 71 15 86
2020 Materiel management 48 27 14 11 0 0 0 75 11 36
2020 Information management 41 40 7 9 4 0 0 81 12 93
2020 Information technology 36 38 13 8 5 0 0 74 13 508
2020 Internal audit 40 47 0 9 3 0 0 87 13 34
2020 Evaluation 49 24 14 13 0 0 0 73 13 19
2020 Data sciences 38 38 17 4 2 0 1 77 6 64
2020 Policy 28 44 10 13 5 0 0 72 18 343
2020 Project management 37 40 12 8 2 0 0 77 11 265
2020 Other services to the public 24 39 15 15 7 0 0 63 22 227
2020 None of the above 25 37 14 13 10 0 0 62 24 608
2019 Client contact centre 30 42 15 7 7 0 0 72 13 145
2019 Federal regulators 24 34 21 16 6 0 0 57 22 81
2019 Compliance, inspection and enforcement 19 38 16 17 10 0 0 58 27 2049
2019 Communications or public affairs 23 44 8 19 6 0 0 67 25 90
2019 Access to information and privacy 38 37 10 12 4 0 0 75 15 61
2019 Security 24 40 15 13 8 0 0 64 21 752
2019 Science and technology 33 41 9 13 3 0 1 75 16 121
2019 Legal services 28 33 14 20 5 0 0 61 25 75
2019 Administration and operations 28 42 14 11 5 0 0 70 16 972
2019 Human resources 38 38 10 9 5 0 0 76 14 477
2019 Financial management 29 42 14 7 7 0 0 72 14 227
2019 Procurement 24 37 19 10 9 0 2 62 19 51
2019 Real property 27 44 15 8 7 0 0 71 14 84
2019 Materiel management 20 52 16 8 3 0 0 72 12 32
2019 Information management 23 44 16 9 7 0 0 67 16 77
2019 Information technology 25 40 15 14 6 0 0 65 20 412
2019 Internal audit 69 21 5 5 0 0 0 90 5 32
2019 Data sciences 30 36 15 13 6 0 0 65 20 56
2019 Policy 25 38 12 19 6 0 0 62 26 244
2019 Project management 29 34 12 17 8 0 0 63 25 183
2019 Other services to the public 21 34 19 16 9 0 0 55 26 220
2019 None of the above 18 39 18 14 11 0 0 57 25 586
2018 Client contact centre 23 33 17 16 11 0 0 56 27 143
2018 Federal regulators 16 36 22 14 12 0 0 52 26 92
2018 Compliance, inspection and enforcement 15 35 18 20 12 0 0 51 31 1941
2018 Communications or public affairs 24 39 12 18 6 0 0 63 25 86
2018 Access to information and privacy 46 42 4 4 2 2 0 89 6 50
2018 Security 19 34 19 17 10 0 0 53 27 666
2018 Science and technology 21 56 9 10 4 0 0 77 14 106
2018 Legal services 24 41 18 11 6 0 0 65 17 67
2018 Administration and operations 23 43 15 11 7 0 0 67 18 852
2018 Human resources 26 44 11 14 6 0 0 70 19 368
2018 Financial management 30 37 15 9 7 1 0 68 17 182
2018 Procurement 32 37 11 11 9 0 0 70 19 35
2018 Real property 21 35 19 14 12 0 0 55 26 44
2018 Materiel management 24 29 29 9 9 0 0 53 17 35
2018 Information management 24 42 18 11 5 0 0 66 16 59
2018 Information technology 17 40 16 14 13 0 0 57 27 308
2018 Internal audit 42 29 6 15 8 0 0 70 23 32
2018 Evaluation 50 40 0 0 11 0 0 89 11 16
2018 Data sciences 30 50 12 8 0 0 0 80 8 26
2018 Policy 18 29 18 20 14 0 0 48 34 209
2018 Project management 16 42 16 16 10 0 0 58 26 141
2018 Other services to the public 21 37 19 12 11 0 0 58 24 196
2018 None of the above 18 38 14 14 16 0 0 56 31 528
2017 Client contact centre 17 39 25 11 7 0 0 57 18 155
2017 Federal regulators 20 42 11 17 11 0 0 61 28 111
2017 Compliance, inspection and enforcement 14 39 17 18 13 0 0 53 30 2148
2017 Communications or public affairs 24 49 8 18 1 0 0 73 19 71
2017 Access to information and privacy 32 27 23 14 4 0 0 59 18 47
2017 Security 20 38 16 16 10 0 0 58 26 774
2017 Science and technology 26 38 17 10 8 1 0 64 19 122
2017 Legal services 19 43 18 8 13 0 0 62 21 47
2017 Administration and operations 22 44 14 13 7 0 0 66 20 942
2017 Human resources 28 42 13 11 5 0 0 70 16 431
2017 Financial management 21 39 17 14 9 0 1 61 23 154
2017 Procurement 36 38 16 8 2 0 0 74 11 34
2017 Real property 20 21 31 19 9 0 0 41 28 41
2017 Materiel management 25 46 21 4 4 0 0 71 8 24
2017 Information management 22 41 16 20 2 0 0 63 22 62
2017 Information technology 19 36 15 17 12 0 0 56 29 379
2017 Internal audit 58 28 4 8 2 0 0 86 10 25
2017 Evaluation 31 37 21 0 12 0 0 68 12 14
2017 Data sciences 19 63 11 8 0 0 0 81 8 29
2017 Policy 16 39 13 18 13 0 0 56 31 264
2017 Project management 16 37 15 20 12 0 0 53 32 163
2017 Other services to the public 20 34 20 14 11 0 0 54 26 247
2017 None of the above 20 35 17 17 12 0 0 55 29 801

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 35 14 6 5 1 0 74 12 147
2020 Federal regulators 30 38 15 11 6 0 0 67 18 99
2020 Compliance, inspection and enforcement 28 39 15 11 7 0 0 67 18 2243
2020 Communications or public affairs 46 36 7 5 5 0 1 82 10 103
2020 Access to information and privacy 53 42 1 4 0 0 0 95 4 56
2020 Security 32 36 12 10 9 0 0 68 20 623
2020 Science and technology 54 30 10 5 1 0 0 84 6 169
2020 Legal services 46 40 6 4 3 0 0 86 8 95
2020 Administration and operations 41 39 10 5 4 1 0 81 9 1074
2020 Human resources 52 33 9 4 2 0 0 85 6 570
2020 Financial management 54 35 8 3 0 0 0 89 3 274
2020 Procurement 49 32 12 4 2 0 0 82 6 42
2020 Real property 44 38 12 3 2 0 0 82 5 86
2020 Materiel management 48 23 24 5 0 0 0 71 5 36
2020 Information management 53 36 6 2 1 1 0 90 4 93
2020 Information technology 50 37 9 3 2 0 0 86 5 510
2020 Internal audit 40 45 2 9 3 0 0 85 13 34
2020 Evaluation 50 32 0 18 0 0 0 82 18 19
2020 Data sciences 66 29 1 3 1 0 0 95 4 64
2020 Policy 44 39 9 6 3 0 0 83 8 343
2020 Project management 51 38 8 2 1 0 0 89 3 266
2020 Other services to the public 31 34 14 17 5 0 0 65 21 226
2020 None of the above 35 35 13 9 7 1 0 71 16 616
2019 Client contact centre 37 36 12 6 7 1 0 75 13 145
2019 Federal regulators 31 46 7 9 8 0 0 77 16 80
2019 Compliance, inspection and enforcement 24 38 16 12 9 0 0 63 21 2045
2019 Communications or public affairs 34 49 10 5 2 0 0 84 7 89
2019 Access to information and privacy 48 37 11 0 4 0 0 85 4 60
2019 Security 28 38 15 10 8 0 0 67 18 741
2019 Science and technology 41 43 11 1 2 1 1 86 3 122
2019 Legal services 28 47 9 13 3 0 0 75 16 75
2019 Administration and operations 37 40 12 6 4 0 0 77 10 971
2019 Human resources 49 39 6 3 3 0 0 88 6 477
2019 Financial management 49 33 8 6 5 0 0 82 10 226
2019 Procurement 35 49 11 5 0 0 0 84 5 51
2019 Real property 40 43 10 3 3 0 0 83 6 84
2019 Materiel management 38 39 20 3 0 0 0 77 3 33
2019 Information management 45 36 5 7 6 1 0 82 13 78
2019 Information technology 39 42 9 6 4 0 0 81 10 410
2019 Internal audit 64 31 4 0 0 0 0 96 0 32
2019 Data sciences 46 30 9 14 1 0 0 76 15 56
2019 Policy 40 32 11 10 8 0 0 71 18 246
2019 Project management 49 31 5 8 6 0 0 81 14 184
2019 Other services to the public 26 41 13 14 7 0 0 66 21 224
2019 None of the above 26 36 16 11 11 0 0 62 22 584
2018 Client contact centre 29 40 14 7 10 0 0 69 17 139
2018 Federal regulators 25 35 15 11 14 0 0 61 24 92
2018 Compliance, inspection and enforcement 22 42 15 12 8 0 0 65 20 1938
2018 Communications or public affairs 39 40 10 8 2 0 0 80 10 85
2018 Access to information and privacy 57 30 6 0 6 0 0 87 6 49
2018 Security 25 39 16 13 7 0 0 64 20 667
2018 Science and technology 36 46 7 8 3 0 0 82 11 104
2018 Legal services 44 33 6 10 6 0 0 78 16 67
2018 Administration and operations 34 43 12 7 4 0 0 77 12 849
2018 Human resources 43 40 9 5 3 0 0 83 8 367
2018 Financial management 42 42 8 5 2 1 0 85 7 178
2018 Procurement 34 49 9 5 3 0 0 83 8 35
2018 Real property 35 49 9 0 7 0 0 84 7 44
2018 Materiel management 43 42 12 3 0 0 0 85 3 35
2018 Information management 36 48 9 7 0 0 0 84 7 60
2018 Information technology 34 44 10 8 3 0 0 79 12 306
2018 Internal audit 44 34 12 3 7 0 0 78 10 32
2018 Evaluation 83 6 0 6 6 0 0 89 11 15
2018 Data sciences 45 39 7 9 0 0 0 84 9 26
2018 Policy 33 41 13 7 6 0 0 73 14 209
2018 Project management 37 44 11 4 4 0 0 81 8 142
2018 Other services to the public 28 46 10 8 8 0 0 74 16 198
2018 None of the above 29 36 14 11 10 0 0 65 21 522
2017 Client contact centre 28 38 18 8 7 0 0 66 16 154
2017 Federal regulators 26 27 14 16 16 1 0 54 32 111
2017 Compliance, inspection and enforcement 20 38 16 13 12 1 0 59 25 2148
2017 Communications or public affairs 34 43 10 9 4 0 0 77 14 71
2017 Access to information and privacy 38 51 4 5 2 0 0 89 7 47
2017 Security 25 36 16 12 11 0 0 61 23 772
2017 Science and technology 36 38 16 4 5 0 0 74 9 122
2017 Legal services 25 31 25 15 4 0 0 56 19 47
2017 Administration and operations 30 42 12 9 6 1 0 72 15 940
2017 Human resources 37 42 11 7 3 0 0 79 10 431
2017 Financial management 35 44 8 7 5 0 0 79 13 154
2017 Procurement 44 36 14 0 6 0 0 79 6 34
2017 Real property 30 41 14 5 10 0 0 71 15 41
2017 Materiel management 32 51 12 4 0 0 0 84 4 24
2017 Information management 42 39 14 5 0 0 0 81 5 62
2017 Information technology 34 40 10 10 6 0 0 74 16 380
2017 Internal audit 68 28 0 4 0 0 0 96 4 25
2017 Evaluation 44 29 8 13 6 0 0 73 19 14
2017 Data sciences 55 39 4 0 2 0 0 94 2 28
2017 Policy 28 42 13 7 9 0 0 70 17 264
2017 Project management 28 43 9 15 5 0 0 71 21 164
2017 Other services to the public 22 34 16 12 15 2 0 57 27 249
2017 None of the above 25 35 15 12 11 1 0 61 23 799
2014 Client contact centre 25 37 18 8 10 1 1 63 19 191
2014 Federal regulators 26 41 16 10 6 1 0 67 17 183
2014 Compliance, inspection and enforcement 21 38 16 13 11 1 0 60 24 3079
2014 Communications or public affairs 31 45 12 7 4 1 0 77 11 118
2014 Access to information and privacy 45 39 4 8 4 0 0 84 12 49
2014 Security 25 38 15 12 9 1 0 63 21 991
2014 Science and technology 39 40 11 8 3 0 0 79 10 161
2014 Legal services 35 38 9 14 5 0 0 73 18 65
2014 Administration and operations 31 39 16 8 6 1 0 70 14 1221
2014 Human resources 38 40 10 7 4 0 0 78 11 479
2014 Financial management 34 44 12 8 2 1 0 78 10 236
2014 Procurement 39 53 5 0 0 3 0 95 0 38
2014 Real property 34 38 12 10 4 2 0 73 14 67
2014 Materiel management 46 38 14 3 0 0 0 84 3 37
2014 Information management 30 42 12 10 5 1 0 73 15 88
2014 Information technology 36 39 12 7 5 1 0 75 12 543
2014 Internal audit 25 51 13 8 3 0 0 75 11 30
2014 Evaluation 25 34 5 20 14 2 0 60 35 36
2014 Other services to the public 25 36 17 9 12 1 0 62 21 407
2014 None of the above 27 36 16 10 10 1 0 63 21 1160

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 35 17 12 10 0 0 60 23 147
2020 Federal regulators 16 26 21 20 15 1 0 43 36 100
2020 Compliance, inspection and enforcement 15 31 17 17 19 0 0 46 37 2247
2020 Communications or public affairs 42 23 13 14 9 0 0 64 23 103
2020 Access to information and privacy 42 35 20 3 0 0 0 77 3 56
2020 Security 20 31 15 16 18 0 0 51 34 626
2020 Science and technology 48 30 11 6 4 0 1 79 10 169
2020 Legal services 35 32 13 11 8 0 0 68 19 96
2020 Administration and operations 30 37 13 11 9 0 0 67 20 1073
2020 Human resources 37 35 14 9 6 0 0 72 14 573
2020 Financial management 45 34 9 8 4 0 0 79 12 274
2020 Procurement 40 26 6 12 16 0 0 66 28 42
2020 Real property 35 39 10 7 7 0 0 75 15 86
2020 Materiel management 34 34 13 10 9 0 0 68 19 36
2020 Information management 48 33 6 8 6 0 0 81 14 92
2020 Information technology 41 34 10 9 6 0 0 75 15 511
2020 Internal audit 29 50 4 11 6 0 0 79 17 34
2020 Evaluation 36 28 9 27 0 0 0 64 27 19
2020 Data sciences 45 45 4 3 3 0 0 89 6 64
2020 Policy 40 34 12 9 5 0 0 74 14 343
2020 Project management 46 34 9 8 3 0 0 79 12 265
2020 Other services to the public 20 27 15 17 20 0 0 48 37 229
2020 None of the above 25 32 14 11 17 0 0 58 28 615
2019 Client contact centre 28 30 19 11 12 0 0 59 22 144
2019 Federal regulators 23 22 23 19 13 0 0 45 31 81
2019 Compliance, inspection and enforcement 14 28 17 20 21 0 0 42 41 2052
2019 Communications or public affairs 34 36 14 11 6 0 0 69 17 90
2019 Access to information and privacy 30 30 20 9 10 0 0 61 19 61
2019 Security 17 37 15 15 16 0 0 54 30 749
2019 Science and technology 28 39 15 11 4 1 1 69 16 122
2019 Legal services 23 32 11 17 17 0 0 55 34 75
2019 Administration and operations 29 34 16 13 9 0 0 63 22 974
2019 Human resources 39 33 12 8 8 0 0 72 16 481
2019 Financial management 41 30 14 9 7 0 0 71 15 226
2019 Procurement 22 32 21 13 13 0 0 54 25 51
2019 Real property 31 39 19 5 5 0 0 70 11 84
2019 Materiel management 28 30 29 7 7 0 0 58 13 33
2019 Information management 30 34 18 4 12 1 0 65 17 77
2019 Information technology 32 37 13 10 7 0 0 69 18 413
2019 Internal audit 52 21 17 5 5 0 0 73 10 32
2019 Data sciences 35 36 12 11 7 0 0 71 17 56
2019 Policy 32 29 15 13 11 0 0 61 24 245
2019 Project management 36 31 11 14 9 0 0 67 23 182
2019 Other services to the public 18 24 21 17 18 0 0 43 36 224
2019 None of the above 18 30 16 17 20 0 0 48 36 583
2018 Client contact centre 20 26 22 16 16 0 1 47 31 140
2018 Federal regulators 11 18 21 19 30 0 0 29 50 93
2018 Compliance, inspection and enforcement 10 29 16 21 24 0 0 39 45 1932
2018 Communications or public affairs 30 41 8 15 5 0 0 71 20 83
2018 Access to information and privacy 30 35 13 14 8 0 0 65 22 49
2018 Security 15 30 17 18 21 0 0 44 39 663
2018 Science and technology 22 36 16 17 9 0 0 58 26 105
2018 Legal services 20 28 9 28 15 0 0 48 42 66
2018 Administration and operations 22 37 15 14 12 0 0 59 26 846
2018 Human resources 30 38 14 9 9 0 0 69 17 368
2018 Financial management 36 36 14 8 6 0 0 72 14 177
2018 Procurement 20 25 18 26 11 0 0 45 37 35
2018 Real property 26 30 12 21 12 0 0 56 32 44
2018 Materiel management 9 39 32 11 8 0 0 49 19 35
2018 Information management 30 31 10 17 11 0 0 62 28 59
2018 Information technology 24 35 16 14 11 0 0 59 25 306
2018 Internal audit 36 26 13 7 18 0 0 62 25 32
2018 Evaluation 42 19 22 11 6 0 0 61 17 15
2018 Data sciences 41 39 9 12 0 0 0 80 12 26
2018 Policy 19 33 18 16 14 0 0 52 30 208
2018 Project management 24 36 16 18 6 0 0 60 24 142
2018 Other services to the public 14 31 21 18 15 1 0 46 34 197
2018 None of the above 12 33 14 17 24 0 0 45 41 519
2017 Client contact centre 13 32 21 16 18 0 0 45 34 155
2017 Federal regulators 13 27 14 17 29 0 0 39 47 111
2017 Compliance, inspection and enforcement 10 26 16 20 28 0 0 36 48 2150
2017 Communications or public affairs 29 45 9 13 2 1 0 75 16 71
2017 Access to information and privacy 27 36 19 5 13 0 0 63 18 47
2017 Security 13 28 17 19 22 0 0 41 42 774
2017 Science and technology 18 35 22 13 12 1 0 53 25 122
2017 Legal services 21 27 19 19 15 0 0 48 34 47
2017 Administration and operations 20 33 17 15 15 0 0 53 30 944
2017 Human resources 28 37 12 11 11 1 0 66 22 431
2017 Financial management 25 42 14 11 8 0 0 68 19 154
2017 Procurement 27 44 14 2 10 3 0 72 13 34
2017 Real property 25 25 14 21 15 0 0 50 36 41
2017 Materiel management 16 42 30 4 8 0 0 58 12 24
2017 Information management 21 31 25 14 10 0 0 51 24 62
2017 Information technology 22 33 15 15 15 0 0 55 30 379
2017 Internal audit 53 41 0 0 6 0 0 94 6 25
2017 Evaluation 15 26 34 12 13 0 0 41 25 14
2017 Data sciences 36 48 13 2 0 0 0 84 2 29
2017 Policy 18 33 17 12 20 0 0 51 32 264
2017 Project management 16 38 14 14 17 1 0 54 32 164
2017 Other services to the public 14 23 16 19 27 1 0 38 46 249
2017 None of the above 15 27 17 19 22 0 0 42 41 799

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 32 12 6 5 1 0 77 11 147
2020 Federal regulators 48 30 11 10 2 0 0 78 11 99
2020 Compliance, inspection and enforcement 45 34 12 5 5 0 0 79 10 2236
2020 Communications or public affairs 51 25 12 9 3 0 0 76 12 104
2020 Access to information and privacy 57 35 2 6 0 0 0 92 6 56
2020 Security 47 30 10 8 6 0 0 77 13 623
2020 Science and technology 63 26 7 2 1 0 0 90 3 168
2020 Legal services 59 30 5 2 2 0 1 90 4 94
2020 Administration and operations 51 34 10 2 3 0 0 85 5 1067
2020 Human resources 55 31 8 3 2 0 0 87 5 568
2020 Financial management 53 32 11 4 1 0 0 85 5 272
2020 Procurement 66 22 2 10 0 0 0 88 10 42
2020 Real property 47 42 6 4 1 0 0 89 5 87
2020 Materiel management 70 22 8 0 0 0 0 92 0 36
2020 Information management 65 26 7 1 1 0 0 91 2 91
2020 Information technology 55 31 9 2 2 0 0 87 4 511
2020 Internal audit 32 27 26 11 3 0 0 59 15 34
2020 Evaluation 46 13 19 22 0 0 0 59 22 19
2020 Data sciences 52 41 4 2 0 0 1 94 2 63
2020 Policy 50 35 10 2 2 0 0 86 4 341
2020 Project management 56 35 6 3 1 0 0 91 3 266
2020 Other services to the public 40 34 15 9 2 0 0 74 11 226
2020 None of the above 49 32 10 4 5 0 0 80 10 612
2019 Client contact centre 45 31 13 7 4 0 0 76 11 145
2019 Federal regulators 46 33 11 5 6 0 0 78 11 81
2019 Compliance, inspection and enforcement 44 35 11 5 4 0 0 80 9 2039
2019 Communications or public affairs 52 38 4 5 1 0 0 90 6 90
2019 Access to information and privacy 54 29 15 2 0 0 0 83 2 61
2019 Security 49 35 9 4 3 0 0 84 7 748
2019 Science and technology 54 31 8 4 2 0 1 86 6 122
2019 Legal services 49 29 13 3 6 0 0 78 9 74
2019 Administration and operations 48 34 11 5 3 0 0 82 8 969
2019 Human resources 54 30 11 3 3 0 0 84 5 480
2019 Financial management 52 29 16 2 2 0 0 81 3 225
2019 Procurement 44 46 2 2 5 0 0 90 7 51
2019 Real property 55 39 4 1 1 0 0 94 2 83
2019 Materiel management 43 42 12 0 3 0 0 85 3 33
2019 Information management 43 38 12 1 5 0 0 81 7 77
2019 Information technology 49 37 10 3 2 0 0 85 5 410
2019 Internal audit 59 31 5 5 0 0 0 89 5 30
2019 Data sciences 47 40 9 3 1 0 0 87 4 56
2019 Policy 47 31 14 6 2 0 0 78 8 245
2019 Project management 53 30 10 5 2 0 0 83 7 182
2019 Other services to the public 44 28 14 9 6 0 0 72 14 223
2019 None of the above 43 33 12 7 6 0 0 76 13 581
2018 Client contact centre 39 31 18 7 5 0 1 71 11 139
2018 Federal regulators 38 32 10 11 7 2 0 71 18 92
2018 Compliance, inspection and enforcement 42 38 10 6 3 0 0 81 9 1915
2018 Communications or public affairs 50 37 7 5 1 0 0 87 6 84
2018 Access to information and privacy 51 26 13 8 2 0 0 77 10 49
2018 Security 43 36 11 6 3 0 0 79 10 660
2018 Science and technology 56 28 11 4 1 0 0 84 5 105
2018 Legal services 51 31 10 6 3 0 0 82 9 67
2018 Administration and operations 45 37 11 4 3 0 0 82 7 846
2018 Human resources 51 35 9 3 3 0 0 86 6 366
2018 Financial management 49 34 10 5 2 0 0 83 7 178
2018 Procurement 43 43 9 5 0 0 0 86 5 35
2018 Real property 54 39 0 5 2 0 0 93 7 43
2018 Materiel management 42 34 18 6 0 0 0 77 6 35
2018 Information management 47 38 11 4 0 0 0 85 4 60
2018 Information technology 43 37 10 6 3 0 0 80 10 305
2018 Internal audit 53 37 10 0 0 0 0 90 0 31
2018 Evaluation 78 11 0 6 6 0 0 89 11 15
2018 Data sciences 55 26 0 19 0 0 0 81 19 26
2018 Policy 35 38 11 10 5 0 0 73 16 208
2018 Project management 44 40 11 3 2 0 0 84 5 141
2018 Other services to the public 43 38 11 4 4 0 0 80 8 194
2018 None of the above 46 35 10 4 6 0 0 80 10 520
2017 Client contact centre 41 38 14 2 5 0 0 79 7 154
2017 Federal regulators 45 37 8 5 5 0 0 82 10 110
2017 Compliance, inspection and enforcement 45 35 11 6 4 0 0 80 9 2141
2017 Communications or public affairs 44 35 16 4 1 0 0 79 5 72
2017 Access to information and privacy 51 40 7 2 0 0 0 91 2 47
2017 Security 45 36 11 5 3 0 0 81 8 774
2017 Science and technology 42 38 10 7 2 1 0 81 9 121
2017 Legal services 51 30 13 2 4 0 0 81 6 47
2017 Administration and operations 43 37 12 5 3 0 0 80 8 937
2017 Human resources 50 34 10 3 2 0 0 84 5 427
2017 Financial management 48 39 9 3 1 0 0 87 4 153
2017 Procurement 44 35 12 6 3 0 0 79 9 33
2017 Real property 54 32 7 2 5 0 0 86 7 41
2017 Materiel management 58 34 8 0 0 0 0 92 0 24
2017 Information management 41 45 9 3 2 0 0 87 5 62
2017 Information technology 46 34 10 6 3 0 0 80 9 379
2017 Internal audit 46 41 5 8 0 0 0 87 8 24
2017 Evaluation 27 41 19 0 13 0 0 68 13 14
2017 Data sciences 52 36 12 0 0 0 0 88 0 29
2017 Policy 38 36 14 8 4 0 0 74 12 264
2017 Project management 39 38 9 11 3 0 0 77 14 164
2017 Other services to the public 47 31 11 8 3 0 0 78 11 248
2017 None of the above 45 35 11 4 4 0 0 81 8 796
2014 Client contact centre 52 29 10 4 4 0 1 82 9 192
2014 Federal regulators 56 30 9 3 3 0 0 86 5 183
2014 Compliance, inspection and enforcement 51 32 10 4 3 0 0 83 7 3076
2014 Communications or public affairs 51 30 9 5 4 2 0 82 9 118
2014 Access to information and privacy 68 24 6 1 0 0 0 92 1 49
2014 Security 55 29 10 2 3 0 0 85 5 992
2014 Science and technology 59 27 7 7 1 0 0 86 7 161
2014 Legal services 60 28 3 6 3 0 0 88 9 65
2014 Administration and operations 55 29 12 3 2 0 0 84 4 1219
2014 Human resources 57 31 8 3 0 0 0 89 3 479
2014 Financial management 51 36 8 3 1 0 0 87 4 236
2014 Procurement 63 24 10 0 3 0 0 87 3 38
2014 Real property 69 22 4 4 0 0 0 91 4 67
2014 Materiel management 59 24 14 0 2 0 0 84 2 37
2014 Information management 47 30 12 7 4 0 0 78 11 88
2014 Information technology 54 31 9 3 2 0 0 85 6 544
2014 Internal audit 36 40 21 0 3 0 0 76 3 30
2014 Evaluation 44 28 20 2 6 0 0 72 8 36
2014 Other services to the public 50 33 8 3 5 0 0 83 8 407
2014 None of the above 53 28 10 5 3 0 0 82 8 1158

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 31 16 13 11 1 0 59 25 147
2020 Federal regulators 21 33 8 23 16 0 0 53 39 98
2020 Compliance, inspection and enforcement 16 33 17 17 17 0 0 49 34 2238
2020 Communications or public affairs 41 30 7 16 5 0 1 71 21 103
2020 Access to information and privacy 44 32 8 9 4 0 3 79 13 56
2020 Security 21 28 17 17 17 0 0 49 34 624
2020 Science and technology 44 35 12 6 3 0 0 80 8 167
2020 Legal services 34 35 11 11 9 0 0 69 20 96
2020 Administration and operations 30 41 14 8 7 0 0 71 15 1071
2020 Human resources 38 38 13 7 4 0 0 76 11 571
2020 Financial management 49 26 14 6 4 0 0 76 10 274
2020 Procurement 27 40 14 11 7 0 0 68 18 42
2020 Real property 39 39 10 6 5 0 0 78 12 87
2020 Materiel management 38 24 25 10 3 0 0 62 13 36
2020 Information management 47 32 11 8 3 0 0 79 10 93
2020 Information technology 40 37 12 6 5 0 0 77 11 512
2020 Internal audit 21 63 7 9 0 0 0 84 9 34
2020 Evaluation 45 27 5 22 0 0 0 73 22 19
2020 Data sciences 41 47 4 6 0 0 1 89 6 64
2020 Policy 39 36 11 10 3 1 0 75 14 343
2020 Project management 43 43 6 4 3 0 0 87 7 263
2020 Other services to the public 20 32 17 18 13 0 0 51 31 226
2020 None of the above 24 34 15 13 14 0 0 58 27 615
2019 Client contact centre 20 39 19 12 10 0 0 59 22 144
2019 Federal regulators 25 23 12 25 15 0 0 48 40 82
2019 Compliance, inspection and enforcement 14 31 15 20 20 0 0 45 40 2051
2019 Communications or public affairs 34 37 12 9 7 1 0 72 16 90
2019 Access to information and privacy 16 52 15 8 7 2 0 69 15 61
2019 Security 18 35 15 15 17 0 0 53 32 753
2019 Science and technology 33 43 9 9 4 0 1 78 13 122
2019 Legal services 13 40 13 20 14 0 0 53 34 75
2019 Administration and operations 26 38 15 13 8 0 0 64 22 973
2019 Human resources 35 38 12 8 7 0 0 74 14 481
2019 Financial management 41 31 16 5 6 0 1 73 11 227
2019 Procurement 18 43 16 15 7 0 0 61 22 51
2019 Real property 37 39 10 11 4 0 0 75 15 84
2019 Materiel management 22 44 17 10 7 0 0 65 17 32
2019 Information management 31 36 14 7 12 0 0 67 19 78
2019 Information technology 34 41 12 7 5 1 0 76 12 409
2019 Internal audit 47 27 15 10 0 0 0 75 10 31
2019 Data sciences 50 30 3 8 10 0 0 79 17 56
2019 Policy 28 35 12 13 12 0 0 63 25 244
2019 Project management 34 35 14 12 6 0 0 69 17 184
2019 Other services to the public 17 30 16 18 19 0 0 47 36 225
2019 None of the above 17 31 18 18 16 0 0 48 33 585
2018 Client contact centre 16 34 15 17 17 0 1 51 35 138
2018 Federal regulators 9 21 23 21 26 0 0 30 47 92
2018 Compliance, inspection and enforcement 11 29 16 20 24 0 0 41 44 1935
2018 Communications or public affairs 27 42 13 13 5 0 0 69 18 85
2018 Access to information and privacy 30 42 9 11 9 0 0 72 19 48
2018 Security 15 29 14 21 21 0 0 43 42 660
2018 Science and technology 24 40 17 11 7 0 0 65 18 105
2018 Legal services 18 38 12 18 13 0 0 57 31 67
2018 Administration and operations 22 39 13 15 10 0 1 62 25 846
2018 Human resources 34 37 12 9 7 0 0 71 17 366
2018 Financial management 31 42 11 11 4 0 0 74 15 177
2018 Procurement 14 44 14 12 15 0 0 59 27 34
2018 Real property 28 37 14 12 9 0 0 65 21 44
2018 Materiel management 15 50 16 12 8 0 0 64 20 35
2018 Information management 22 47 9 18 4 0 0 69 22 60
2018 Information technology 24 39 16 10 11 0 0 62 21 307
2018 Internal audit 40 18 16 9 17 0 0 58 26 32
2018 Evaluation 56 33 6 0 6 0 0 89 6 15
2018 Data sciences 47 38 6 5 5 0 0 85 9 26
2018 Policy 21 37 12 22 8 0 0 58 30 208
2018 Project management 24 45 11 14 5 0 0 69 20 142
2018 Other services to the public 12 32 15 21 20 0 0 44 41 196
2018 None of the above 13 33 14 17 23 0 0 46 40 519
2017 Client contact centre 17 28 19 20 17 0 0 45 37 153
2017 Federal regulators 16 28 10 24 21 0 0 44 45 110
2017 Compliance, inspection and enforcement 10 30 14 23 23 0 0 40 46 2137
2017 Communications or public affairs 29 45 14 10 3 0 0 74 13 72
2017 Access to information and privacy 25 26 21 18 9 0 0 51 27 46
2017 Security 14 30 16 21 19 0 0 44 40 774
2017 Science and technology 21 42 19 10 8 0 0 63 18 121
2017 Legal services 12 35 17 19 17 0 0 47 36 47
2017 Administration and operations 19 40 14 14 12 0 0 60 26 937
2017 Human resources 29 38 13 12 7 0 0 68 19 427
2017 Financial management 23 39 17 14 6 2 0 63 20 153
2017 Procurement 33 35 13 9 7 3 0 70 16 32
2017 Real property 32 32 10 17 10 0 0 64 26 41
2017 Materiel management 33 59 4 0 4 0 0 92 4 24
2017 Information management 21 52 12 11 3 0 0 73 14 62
2017 Information technology 23 39 15 13 10 0 0 62 23 379
2017 Internal audit 39 41 9 5 7 0 0 80 12 24
2017 Evaluation 35 19 11 29 6 0 0 55 35 14
2017 Data sciences 47 43 7 3 0 0 0 90 3 29
2017 Policy 19 43 14 12 11 1 0 62 24 264
2017 Project management 20 41 13 17 8 0 0 62 25 164
2017 Other services to the public 11 28 18 18 26 0 0 39 43 249
2017 None of the above 16 33 13 19 18 0 1 49 37 796
2014 Client contact centre 14 33 21 15 15 0 1 47 31 192
2014 Federal regulators 11 39 14 18 18 0 0 50 36 183
2014 Compliance, inspection and enforcement 10 29 14 21 25 0 0 39 47 3080
2014 Communications or public affairs 18 38 13 15 15 1 0 57 29 118
2014 Access to information and privacy 32 33 19 10 6 0 0 65 16 49
2014 Security 12 31 16 19 22 1 0 44 41 993
2014 Science and technology 26 40 14 14 6 0 0 66 20 161
2014 Legal services 12 40 19 15 15 0 0 52 29 65
2014 Administration and operations 18 41 14 16 10 1 0 60 26 1222
2014 Human resources 22 43 13 12 10 0 0 66 22 480
2014 Financial management 26 44 10 11 7 1 1 72 18 236
2014 Procurement 15 53 5 21 5 0 0 69 26 38
2014 Real property 19 28 17 20 16 0 0 48 35 67
2014 Materiel management 29 40 11 14 5 0 0 70 19 37
2014 Information management 25 40 15 11 10 0 0 65 20 88
2014 Information technology 21 41 15 13 10 0 0 62 23 544
2014 Internal audit 23 36 13 14 15 0 0 59 29 30
2014 Evaluation 11 47 8 22 12 0 0 58 34 36
2014 Other services to the public 13 31 15 17 23 0 0 44 41 407
2014 None of the above 13 34 17 17 18 0 0 47 36 1160

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 28 19 12 10 1 0 58 23 147
2020 Federal regulators 20 31 16 15 18 0 0 51 33 100
2020 Compliance, inspection and enforcement 18 31 19 15 16 0 0 50 32 2249
2020 Communications or public affairs 45 23 9 16 6 0 1 68 22 103
2020 Access to information and privacy 49 33 10 3 4 0 2 83 7 56
2020 Security 23 30 17 13 18 0 0 52 31 626
2020 Science and technology 46 35 9 6 2 0 0 82 9 168
2020 Legal services 28 33 23 7 7 0 1 62 15 96
2020 Administration and operations 36 34 16 7 7 0 0 70 14 1078
2020 Human resources 44 33 12 7 4 0 0 77 11 573
2020 Financial management 52 27 10 6 5 0 0 79 11 274
2020 Procurement 37 29 19 12 3 0 0 66 15 41
2020 Real property 38 39 13 4 5 0 0 77 9 87
2020 Materiel management 38 38 21 3 0 0 0 77 3 36
2020 Information management 54 24 14 2 5 0 0 79 7 93
2020 Information technology 43 32 13 6 5 0 0 76 12 509
2020 Internal audit 33 36 19 0 13 0 0 68 13 34
2020 Evaluation 45 23 5 22 5 0 0 68 27 19
2020 Data sciences 65 25 4 4 0 0 1 91 4 64
2020 Policy 39 36 13 8 3 1 0 76 11 343
2020 Project management 53 31 9 5 2 0 0 84 7 266
2020 Other services to the public 25 29 17 10 19 0 0 54 29 227
2020 None of the above 30 28 16 11 15 0 0 58 26 618
2019 Client contact centre 23 32 20 13 10 1 1 56 23 145
2019 Federal regulators 28 20 16 22 15 0 0 48 37 82
2019 Compliance, inspection and enforcement 16 26 18 18 20 0 0 43 39 2055
2019 Communications or public affairs 36 39 11 7 7 0 0 75 14 90
2019 Access to information and privacy 26 45 13 8 7 2 0 72 15 61
2019 Security 22 31 17 14 16 0 0 53 30 752
2019 Science and technology 36 42 11 5 5 0 1 79 10 122
2019 Legal services 20 33 20 18 9 0 0 53 28 75
2019 Administration and operations 33 30 17 11 9 0 0 63 20 973
2019 Human resources 39 32 14 10 5 0 0 71 15 480
2019 Financial management 45 30 14 6 6 0 0 75 12 228
2019 Procurement 32 46 12 5 5 0 0 78 10 51
2019 Real property 39 38 11 10 2 0 0 77 12 84
2019 Materiel management 23 37 25 11 3 0 0 60 15 33
2019 Information management 39 36 12 5 9 0 0 74 14 78
2019 Information technology 38 30 16 10 6 1 0 68 16 414
2019 Internal audit 50 34 12 5 0 0 0 83 5 32
2019 Data sciences 57 24 8 5 4 0 0 82 10 56
2019 Policy 29 36 13 12 9 1 1 65 21 243
2019 Project management 39 33 12 11 5 0 0 72 16 184
2019 Other services to the public 18 30 18 14 19 0 0 49 33 224
2019 None of the above 20 28 21 14 16 0 0 49 30 589
2018 Client contact centre 22 32 15 12 19 0 1 54 31 137
2018 Federal regulators 9 23 14 21 32 0 0 32 54 92
2018 Compliance, inspection and enforcement 13 26 18 20 23 0 0 39 43 1928
2018 Communications or public affairs 35 33 15 11 5 0 0 68 16 84
2018 Access to information and privacy 36 41 11 4 6 0 2 79 10 49
2018 Security 16 28 16 19 21 0 0 45 40 653
2018 Science and technology 23 35 19 12 9 0 1 59 22 104
2018 Legal services 23 31 18 19 9 0 0 54 28 67
2018 Administration and operations 27 39 14 12 9 0 0 65 20 845
2018 Human resources 38 37 10 9 6 0 0 74 15 365
2018 Financial management 36 36 15 5 7 0 0 73 12 179
2018 Procurement 29 39 15 6 11 0 0 68 17 34
2018 Real property 36 32 15 14 2 0 0 68 16 42
2018 Materiel management 20 35 34 9 2 0 0 56 11 35
2018 Information management 24 48 9 12 7 0 0 72 19 59
2018 Information technology 23 35 19 9 12 0 0 59 21 302
2018 Internal audit 32 35 14 6 14 0 0 67 20 32
2018 Evaluation 52 28 6 8 6 0 0 80 14 15
2018 Data sciences 56 31 8 6 0 0 0 86 6 26
2018 Policy 21 33 17 14 15 0 0 54 30 206
2018 Project management 31 36 22 4 7 0 0 67 11 140
2018 Other services to the public 14 32 19 18 17 0 0 46 35 196
2018 None of the above 15 30 18 15 21 0 0 46 37 514
2017 Client contact centre 17 32 20 16 16 0 0 49 32 152
2017 Federal regulators 16 22 12 26 24 0 0 38 50 110
2017 Compliance, inspection and enforcement 12 25 19 21 22 0 0 38 43 2137
2017 Communications or public affairs 32 42 12 13 1 0 0 73 15 72
2017 Access to information and privacy 32 34 14 14 6 0 0 65 20 47
2017 Security 17 25 19 18 20 0 0 42 38 773
2017 Science and technology 29 37 12 13 8 0 0 66 21 121
2017 Legal services 14 37 22 12 15 0 0 51 27 47
2017 Administration and operations 25 35 17 13 10 0 0 60 23 937
2017 Human resources 35 34 15 10 6 0 0 69 16 428
2017 Financial management 30 36 15 12 6 0 1 67 18 153
2017 Procurement 45 34 16 3 0 3 0 81 3 33
2017 Real property 32 26 10 19 12 0 0 58 31 41
2017 Materiel management 33 47 12 4 4 0 0 79 8 24
2017 Information management 35 44 14 6 2 0 0 78 8 62
2017 Information technology 27 32 18 13 10 0 0 59 23 379
2017 Internal audit 46 39 9 0 7 0 0 85 7 24
2017 Evaluation 25 45 8 16 6 0 0 69 22 14
2017 Data sciences 51 40 7 0 2 0 0 90 2 29
2017 Policy 22 33 15 15 14 1 1 56 29 264
2017 Project management 24 35 16 16 8 1 0 59 24 164
2017 Other services to the public 15 21 21 17 25 0 0 37 42 249
2017 None of the above 18 30 17 17 18 0 0 48 35 797
2014 Client contact centre 17 27 25 18 12 0 1 45 30 192
2014 Federal regulators 17 34 17 18 14 0 0 51 32 183
2014 Compliance, inspection and enforcement 13 28 17 19 23 0 0 40 42 3077
2014 Communications or public affairs 26 38 9 15 12 0 1 64 26 118
2014 Access to information and privacy 44 19 13 19 4 0 2 65 23 49
2014 Security 17 29 18 17 19 0 0 46 36 993
2014 Science and technology 36 34 11 12 6 0 0 71 18 161
2014 Legal services 18 36 19 16 11 0 0 54 27 65
2014 Administration and operations 26 38 15 12 9 0 0 64 21 1222
2014 Human resources 30 39 15 10 6 0 0 69 16 477
2014 Financial management 31 38 14 9 8 0 0 69 17 235
2014 Procurement 23 53 11 8 3 3 0 78 11 38
2014 Real property 17 36 25 14 7 0 2 53 21 67
2014 Materiel management 41 29 20 8 3 0 0 70 11 37
2014 Information management 28 44 8 10 11 0 0 72 20 88
2014 Information technology 24 36 16 14 10 0 0 61 23 544
2014 Internal audit 32 20 24 10 14 0 0 52 24 30
2014 Evaluation 14 39 16 8 22 0 0 53 30 36
2014 Other services to the public 16 29 19 12 22 1 0 45 35 407
2014 None of the above 18 31 18 15 17 0 0 50 32 1159

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 33 22 11 5 0 0 63 16 144
2020 Federal regulators 17 36 16 18 12 1 0 54 30 99
2020 Compliance, inspection and enforcement 18 39 20 14 9 0 0 57 24 2225
2020 Communications or public affairs 40 31 13 10 6 0 1 71 16 103
2020 Access to information and privacy 45 41 12 1 0 0 0 87 1 54
2020 Security 24 35 17 13 10 0 0 59 23 623
2020 Science and technology 46 35 10 3 5 1 0 82 8 167
2020 Legal services 28 42 17 9 3 0 1 71 12 95
2020 Administration and operations 32 42 14 8 4 0 0 74 12 1063
2020 Human resources 40 39 10 8 2 0 0 79 11 563
2020 Financial management 48 34 11 5 1 0 0 82 7 274
2020 Procurement 28 43 6 17 7 0 0 71 23 44
2020 Real property 33 48 10 5 3 0 0 81 9 84
2020 Materiel management 48 29 10 9 3 0 0 78 12 36
2020 Information management 49 34 6 7 4 0 0 83 11 92
2020 Information technology 40 38 10 8 4 0 0 78 12 504
2020 Internal audit 41 40 4 11 3 0 0 81 15 34
2020 Evaluation 37 37 26 0 0 0 0 74 0 17
2020 Data sciences 42 46 7 4 1 0 0 88 5 65
2020 Policy 36 40 9 9 4 0 1 78 13 340
2020 Project management 42 42 10 4 2 0 0 84 6 260
2020 Other services to the public 24 34 20 15 7 0 0 58 22 228
2020 None of the above 27 35 16 12 10 0 0 62 21 609
2019 Client contact centre 22 45 20 7 5 1 0 67 12 143
2019 Federal regulators 26 24 16 18 16 0 0 51 34 81
2019 Compliance, inspection and enforcement 16 35 20 17 12 0 0 51 29 2030
2019 Communications or public affairs 33 40 10 11 6 0 0 73 17 87
2019 Access to information and privacy 36 43 10 4 7 0 0 79 12 61
2019 Security 21 38 18 13 9 0 0 60 22 748
2019 Science and technology 31 45 10 8 3 2 0 78 11 119
2019 Legal services 22 34 9 22 11 0 1 58 33 73
2019 Administration and operations 30 39 17 9 4 0 0 69 14 953
2019 Human resources 36 37 10 9 7 1 0 74 15 478
2019 Financial management 33 44 9 8 4 2 0 79 12 224
2019 Procurement 23 40 15 19 4 0 0 62 23 51
2019 Real property 29 42 12 11 5 1 0 72 16 82
2019 Materiel management 31 32 25 3 5 3 0 66 8 33
2019 Information management 26 38 21 14 1 0 0 64 15 72
2019 Information technology 30 38 15 10 7 0 0 68 17 408
2019 Internal audit 58 19 17 5 0 0 0 78 5 31
2019 Data sciences 38 43 12 3 3 0 0 82 6 56
2019 Policy 26 34 17 15 6 0 1 61 21 241
2019 Project management 33 34 15 11 7 0 1 67 18 181
2019 Other services to the public 18 34 21 13 12 0 0 53 25 223
2019 None of the above 22 31 17 16 12 0 1 54 28 578
2018 Client contact centre 21 31 17 14 15 1 1 53 30 139
2018 Federal regulators 16 23 17 25 18 0 0 40 43 93
2018 Compliance, inspection and enforcement 14 28 21 19 17 0 0 43 36 1933
2018 Communications or public affairs 31 31 16 19 3 0 0 62 22 85
2018 Access to information and privacy 40 36 10 6 8 0 0 76 14 49
2018 Security 18 28 21 17 15 1 0 47 32 660
2018 Science and technology 22 35 16 19 7 1 0 57 26 105
2018 Legal services 22 25 16 22 13 2 0 48 36 64
2018 Administration and operations 24 39 17 12 7 0 0 63 19 847
2018 Human resources 31 38 12 13 6 0 0 69 18 365
2018 Financial management 35 37 13 7 7 1 0 73 14 179
2018 Procurement 18 42 6 21 14 0 0 60 34 35
2018 Real property 27 28 17 13 15 0 0 55 28 44
2018 Materiel management 15 49 26 3 8 0 0 64 11 35
2018 Information management 23 32 23 8 12 2 0 56 20 60
2018 Information technology 22 35 16 12 14 0 0 57 27 305
2018 Internal audit 34 18 22 16 9 0 0 53 25 32
2018 Evaluation 52 34 0 8 6 0 0 86 14 15
2018 Data sciences 56 34 3 0 8 0 0 89 8 26
2018 Policy 22 25 19 21 11 0 1 48 33 207
2018 Project management 21 39 24 12 4 0 0 60 16 140
2018 Other services to the public 18 31 24 14 12 0 0 49 27 196
2018 None of the above 16 31 19 16 18 0 0 47 34 514
2017 Client contact centre 18 30 26 17 9 0 0 47 26 154
2017 Federal regulators 18 28 15 20 20 0 0 45 40 109
2017 Compliance, inspection and enforcement 12 30 20 21 17 0 0 43 37 2137
2017 Communications or public affairs 31 36 15 13 4 2 0 68 17 72
2017 Access to information and privacy 34 34 19 11 2 0 0 68 13 47
2017 Security 17 32 19 17 14 0 0 48 32 774
2017 Science and technology 23 36 18 13 9 0 0 59 23 121
2017 Legal services 14 35 25 11 15 0 0 49 26 47
2017 Administration and operations 25 35 17 13 8 0 0 61 22 936
2017 Human resources 31 36 12 11 9 0 0 67 20 428
2017 Financial management 30 35 15 14 6 0 1 65 21 153
2017 Procurement 31 24 27 10 6 3 0 56 16 33
2017 Real property 27 39 15 10 10 0 0 66 19 41
2017 Materiel management 34 22 27 4 13 0 0 56 17 23
2017 Information management 26 35 14 18 7 0 0 61 25 62
2017 Information technology 23 37 16 13 11 0 0 60 24 378
2017 Internal audit 39 47 4 6 4 0 0 86 10 24
2017 Evaluation 18 35 22 19 6 0 0 54 25 14
2017 Data sciences 42 47 9 3 0 0 0 89 3 29
2017 Policy 20 31 19 15 13 1 1 52 29 264
2017 Project management 20 38 18 16 8 1 0 58 24 164
2017 Other services to the public 17 28 19 15 21 0 0 45 36 247
2017 None of the above 17 33 17 17 15 0 0 51 32 796
2014 Client contact centre 18 36 17 14 14 0 1 55 28 192
2014 Federal regulators 15 33 18 21 11 1 1 49 32 183
2014 Compliance, inspection and enforcement 13 32 19 19 16 0 0 45 35 3076
2014 Communications or public affairs 30 32 13 16 9 1 1 63 25 118
2014 Access to information and privacy 43 31 17 6 4 0 0 73 10 49
2014 Security 18 34 20 14 14 0 0 52 28 992
2014 Science and technology 30 41 13 10 5 0 0 71 15 161
2014 Legal services 26 32 20 9 14 0 0 58 22 65
2014 Administration and operations 26 38 16 11 9 0 0 64 20 1223
2014 Human resources 28 41 11 12 9 0 0 69 20 480
2014 Financial management 24 39 19 11 7 0 0 63 18 236
2014 Procurement 28 32 19 8 13 0 0 60 21 38
2014 Real property 18 39 15 12 14 0 2 58 27 67
2014 Materiel management 30 30 35 5 0 0 0 59 5 37
2014 Information management 27 36 16 13 7 1 0 64 20 88
2014 Information technology 23 37 17 14 9 0 0 61 23 544
2014 Internal audit 25 23 28 17 7 0 0 47 25 30
2014 Evaluation 5 46 25 8 14 2 0 52 23 36
2014 Other services to the public 19 31 21 12 17 1 0 50 29 405
2014 None of the above 17 33 21 15 14 0 0 50 29 1159

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 34 10 6 7 0 1 76 13 146
2020 Federal regulators 33 35 16 10 6 0 0 68 16 100
2020 Compliance, inspection and enforcement 35 38 15 8 5 0 0 72 13 2251
2020 Communications or public affairs 47 32 7 11 3 0 0 79 14 104
2020 Access to information and privacy 58 30 7 3 2 0 0 88 5 56
2020 Security 39 36 11 8 6 0 0 75 14 630
2020 Science and technology 53 32 7 5 3 0 0 85 8 170
2020 Legal services 52 30 10 5 2 0 0 83 7 95
2020 Administration and operations 40 41 9 5 4 0 0 81 9 1080
2020 Human resources 45 38 9 5 3 0 0 83 8 573
2020 Financial management 53 30 9 5 3 0 0 83 8 273
2020 Procurement 43 38 9 8 2 0 0 82 10 44
2020 Real property 45 34 15 5 1 0 0 78 6 87
2020 Materiel management 45 34 11 8 2 0 0 79 10 35
2020 Information management 54 34 7 3 3 0 0 88 6 93
2020 Information technology 48 34 11 4 3 0 0 82 7 510
2020 Internal audit 33 43 6 11 7 0 0 76 18 34
2020 Evaluation 41 32 13 9 5 0 0 73 14 19
2020 Data sciences 50 45 1 2 1 0 0 96 3 65
2020 Policy 42 39 11 6 2 1 0 81 8 343
2020 Project management 46 39 9 4 2 0 0 85 6 265
2020 Other services to the public 40 34 14 8 4 0 0 74 12 229
2020 None of the above 42 35 11 6 5 0 0 77 12 619
2019 Client contact centre 35 44 7 9 6 0 0 78 15 145
2019 Federal regulators 28 48 11 6 6 1 0 77 12 82
2019 Compliance, inspection and enforcement 33 39 14 8 6 0 0 72 14 2060
2019 Communications or public affairs 44 38 13 4 1 0 0 82 5 89
2019 Access to information and privacy 37 45 5 8 5 0 0 83 13 62
2019 Security 40 39 10 6 5 0 0 79 10 757
2019 Science and technology 45 38 12 5 1 0 0 82 6 122
2019 Legal services 34 43 11 9 4 0 0 76 13 75
2019 Administration and operations 40 39 11 6 4 0 0 78 11 973
2019 Human resources 44 36 10 6 4 0 0 81 10 484
2019 Financial management 45 37 10 6 3 0 0 82 8 228
2019 Procurement 32 44 9 8 5 2 0 77 13 51
2019 Real property 45 27 15 7 6 1 0 73 12 84
2019 Materiel management 38 40 15 3 3 0 0 78 7 33
2019 Information management 37 36 15 8 5 0 0 73 12 78
2019 Information technology 35 42 13 6 5 0 0 76 11 414
2019 Internal audit 52 26 12 5 5 0 0 78 10 32
2019 Data sciences 52 30 16 0 2 0 0 82 2 56
2019 Policy 34 37 11 13 5 0 0 71 18 247
2019 Project management 34 39 16 8 3 0 0 73 11 183
2019 Other services to the public 31 36 15 9 8 0 0 67 18 226
2019 None of the above 35 37 13 9 6 0 0 72 15 586
2018 Client contact centre 27 38 16 10 7 1 1 66 18 140
2018 Federal regulators 25 38 18 11 7 0 0 64 18 93
2018 Compliance, inspection and enforcement 29 43 15 8 5 0 0 72 13 1934
2018 Communications or public affairs 38 43 8 9 2 0 0 81 11 85
2018 Access to information and privacy 38 41 6 11 4 0 0 79 15 48
2018 Security 33 41 13 8 4 0 0 74 13 665
2018 Science and technology 35 38 10 13 3 0 0 74 16 105
2018 Legal services 32 47 12 8 2 0 0 79 9 67
2018 Administration and operations 33 39 14 9 5 0 0 72 14 849
2018 Human resources 38 40 11 7 3 0 0 79 10 366
2018 Financial management 38 42 9 6 4 0 0 81 11 178
2018 Procurement 37 34 15 6 8 0 0 72 14 35
2018 Real property 35 31 16 11 7 0 0 66 18 44
2018 Materiel management 23 44 12 14 3 3 0 70 18 34
2018 Information management 31 41 19 9 0 0 0 72 9 60
2018 Information technology 29 41 17 8 5 0 0 70 13 307
2018 Internal audit 47 36 13 5 0 0 0 82 5 32
2018 Evaluation 50 39 0 0 11 0 0 89 11 15
2018 Data sciences 43 33 7 12 5 0 0 76 17 26
2018 Policy 24 31 17 20 8 0 0 55 28 208
2018 Project management 28 45 16 9 2 0 0 73 11 141
2018 Other services to the public 37 37 13 6 7 0 0 74 13 197
2018 None of the above 29 43 14 7 7 0 0 72 14 521
2017 Client contact centre 28 38 18 7 8 1 0 67 15 154
2017 Federal regulators 35 39 13 4 7 2 0 76 11 110
2017 Compliance, inspection and enforcement 27 42 15 9 6 0 0 69 16 2133
2017 Communications or public affairs 35 43 13 7 1 0 0 78 9 72
2017 Access to information and privacy 35 43 8 9 4 0 0 78 13 47
2017 Security 31 40 14 9 5 0 0 72 14 774
2017 Science and technology 26 44 12 9 8 0 0 70 17 121
2017 Legal services 36 41 12 4 6 0 0 77 11 47
2017 Administration and operations 27 42 15 10 6 0 0 69 16 936
2017 Human resources 36 40 13 6 5 0 0 76 11 426
2017 Financial management 34 45 10 7 5 0 0 79 11 153
2017 Procurement 30 46 13 9 2 0 0 76 11 33
2017 Real property 39 31 8 12 10 0 0 70 22 41
2017 Materiel management 45 42 4 0 8 0 0 88 8 24
2017 Information management 26 50 14 4 5 0 0 76 10 62
2017 Information technology 29 41 12 10 8 0 0 70 17 378
2017 Internal audit 45 41 5 4 4 0 0 87 8 24
2017 Evaluation 15 51 14 6 13 0 0 66 19 14
2017 Data sciences 39 41 20 0 0 0 0 80 0 29
2017 Policy 21 40 14 15 10 0 0 61 25 264
2017 Project management 22 36 17 14 10 1 0 58 25 164
2017 Other services to the public 37 30 18 8 7 0 0 67 15 249
2017 None of the above 30 38 16 7 8 0 0 69 15 793
2014 Client contact centre 32 35 20 5 7 0 1 67 12 192
2014 Federal regulators 32 43 12 8 5 0 0 75 13 183
2014 Compliance, inspection and enforcement 32 42 13 7 6 0 0 74 13 3079
2014 Communications or public affairs 35 41 11 6 7 1 0 76 12 118
2014 Access to information and privacy 36 50 2 8 4 0 0 86 12 49
2014 Security 37 39 13 7 5 0 0 76 12 993
2014 Science and technology 35 42 15 6 1 0 0 77 8 161
2014 Legal services 39 36 12 11 2 0 0 75 12 65
2014 Administration and operations 35 38 13 7 5 0 0 74 13 1222
2014 Human resources 36 41 11 7 4 0 0 77 12 480
2014 Financial management 27 44 16 8 5 0 0 71 13 235
2014 Procurement 39 42 5 5 8 0 0 81 14 38
2014 Real property 34 45 11 5 6 0 0 79 10 67
2014 Materiel management 40 38 14 6 2 0 0 78 8 37
2014 Information management 32 35 9 15 7 0 1 68 23 88
2014 Information technology 31 39 14 10 6 0 0 70 16 544
2014 Internal audit 22 40 31 3 3 0 0 62 7 30
2014 Evaluation 21 34 15 10 20 0 0 56 30 36
2014 Other services to the public 35 41 11 6 7 0 0 76 13 407
2014 None of the above 32 38 15 7 6 0 0 71 14 1160

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 28 12 7 3 0 0 78 10 146
2020 Federal regulators 37 35 13 6 9 0 1 72 15 100
2020 Compliance, inspection and enforcement 39 35 15 6 4 0 2 75 9 2242
2020 Communications or public affairs 45 33 9 7 6 0 0 78 13 103
2020 Access to information and privacy 43 31 16 8 0 0 2 75 9 55
2020 Security 44 35 13 4 2 0 1 80 7 627
2020 Science and technology 42 31 16 5 4 1 1 74 10 169
2020 Legal services 42 32 21 4 0 0 0 75 4 95
2020 Administration and operations 44 32 13 6 5 0 0 76 10 1066
2020 Human resources 34 32 19 9 6 0 0 66 15 565
2020 Financial management 39 36 15 7 4 0 0 74 11 274
2020 Procurement 32 19 27 12 9 0 0 51 21 44
2020 Real property 39 30 17 10 3 0 1 70 13 86
2020 Materiel management 54 31 9 4 2 0 0 85 5 36
2020 Information management 39 39 13 4 3 1 1 80 7 93
2020 Information technology 36 31 17 9 7 0 0 67 16 508
2020 Internal audit 48 44 4 0 4 0 0 92 4 34
2020 Evaluation 55 23 22 0 0 0 0 78 0 19
2020 Data sciences 33 47 17 3 0 0 0 80 3 65
2020 Policy 35 31 18 9 7 1 0 67 16 340
2020 Project management 39 35 14 8 4 0 0 74 13 264
2020 Other services to the public 42 27 20 6 3 0 2 71 9 228
2020 None of the above 35 33 16 7 6 0 2 70 14 609
2019 Client contact centre 55 30 10 3 2 0 1 85 4 144
2019 Federal regulators 36 32 17 7 7 0 1 69 14 82
2019 Compliance, inspection and enforcement 33 34 20 7 4 0 2 68 11 2045
2019 Communications or public affairs 47 27 12 8 6 0 0 74 14 90
2019 Access to information and privacy 56 22 17 0 5 0 0 78 5 61
2019 Security 40 32 17 6 4 0 1 72 10 752
2019 Science and technology 42 26 23 5 4 0 0 69 9 121
2019 Legal services 20 34 27 12 5 1 0 55 18 73
2019 Administration and operations 42 35 15 4 3 0 0 77 8 969
2019 Human resources 40 28 18 7 7 0 0 69 13 479
2019 Financial management 43 33 16 5 2 0 0 76 7 225
2019 Procurement 26 20 29 11 9 4 0 49 21 51
2019 Real property 23 36 25 11 4 0 1 60 15 84
2019 Materiel management 53 37 3 3 3 0 0 90 7 33
2019 Information management 39 43 5 10 3 0 0 82 13 77
2019 Information technology 40 30 17 8 6 0 0 70 13 411
2019 Internal audit 59 34 7 0 0 0 0 93 0 32
2019 Data sciences 49 35 9 4 3 0 0 84 8 56
2019 Policy 36 35 13 9 7 0 0 71 16 244
2019 Project management 31 36 20 11 3 0 0 66 14 183
2019 Other services to the public 40 28 20 6 4 0 3 70 10 225
2019 None of the above 37 33 16 7 6 0 1 70 13 585
2018 Client contact centre 56 28 11 3 1 0 1 85 4 144
2018 Federal regulators 31 32 21 9 2 0 5 66 11 92
2018 Compliance, inspection and enforcement 33 35 17 8 5 0 2 69 13 1937
2018 Communications or public affairs 37 30 20 9 4 0 0 67 13 86
2018 Access to information and privacy 41 26 16 11 6 0 0 67 17 50
2018 Security 34 36 18 6 4 0 2 72 10 668
2018 Science and technology 29 33 18 12 5 1 1 64 18 106
2018 Legal services 30 31 20 11 8 2 0 61 19 66
2018 Administration and operations 42 30 17 7 3 0 1 72 11 852
2018 Human resources 33 25 19 12 10 0 0 59 22 367
2018 Financial management 36 30 19 8 7 0 0 66 16 180
2018 Procurement 17 32 25 8 17 0 0 50 26 35
2018 Real property 17 32 16 25 9 0 0 49 34 44
2018 Materiel management 39 45 8 6 3 0 0 83 9 35
2018 Information management 31 38 21 7 2 0 0 70 9 60
2018 Information technology 35 32 17 10 5 1 1 68 15 311
2018 Internal audit 49 29 17 5 0 0 0 77 5 31
2018 Evaluation 58 37 5 0 0 0 0 95 0 16
2018 Data sciences 48 41 8 3 0 0 0 89 3 26
2018 Policy 37 32 18 8 5 0 0 69 14 209
2018 Project management 32 33 20 9 5 0 0 66 14 142
2018 Other services to the public 37 35 16 6 4 1 3 74 10 197
2018 None of the above 31 37 15 8 7 0 2 70 15 525
2017 Client contact centre 44 32 13 5 2 0 4 80 7 155
2017 Federal regulators 36 31 16 4 6 1 5 72 11 111
2017 Compliance, inspection and enforcement 35 33 17 7 3 0 4 71 11 2149
2017 Communications or public affairs 47 29 15 8 1 0 0 76 9 72
2017 Access to information and privacy 31 31 23 6 8 0 0 62 15 47
2017 Security 34 39 15 6 3 0 1 75 10 776
2017 Science and technology 41 31 13 6 8 0 1 74 14 122
2017 Legal services 20 39 26 9 6 0 0 60 14 47
2017 Administration and operations 39 34 15 6 3 0 1 75 10 943
2017 Human resources 28 33 20 11 7 0 0 61 18 432
2017 Financial management 39 34 14 9 4 0 1 73 13 154
2017 Procurement 32 29 18 6 12 0 4 63 18 33
2017 Real property 27 47 16 7 0 0 2 76 7 41
2017 Materiel management 50 37 8 4 0 0 0 88 4 24
2017 Information management 38 44 8 8 0 0 1 84 9 62
2017 Information technology 42 32 14 7 5 1 1 74 12 380
2017 Internal audit 72 19 4 5 0 0 0 91 5 25
2017 Evaluation 54 14 20 6 6 0 0 68 12 14
2017 Data sciences 54 29 15 2 0 0 0 83 2 29
2017 Policy 38 35 16 7 4 0 0 73 12 264
2017 Project management 33 39 16 6 5 0 0 73 11 164
2017 Other services to the public 41 35 15 3 1 0 5 80 4 249
2017 None of the above 36 32 15 8 4 0 4 71 13 801
2014 Client contact centre 45 26 14 6 7 1 1 72 13 192
2014 Federal regulators 29 35 20 8 6 0 2 65 15 183
2014 Compliance, inspection and enforcement 32 33 19 7 5 0 2 67 13 3080
2014 Communications or public affairs 37 26 26 6 5 0 0 63 11 118
2014 Access to information and privacy 34 33 18 13 2 0 0 67 15 49
2014 Security 31 35 21 6 5 0 1 68 11 993
2014 Science and technology 32 35 16 11 5 0 1 67 16 161
2014 Legal services 26 35 24 8 3 0 4 63 11 65
2014 Administration and operations 35 34 18 7 4 0 1 70 11 1222
2014 Human resources 27 32 22 11 8 0 0 58 20 480
2014 Financial management 30 36 18 11 5 0 0 65 16 236
2014 Procurement 18 21 23 21 14 0 3 41 35 38
2014 Real property 26 29 23 14 7 0 1 56 21 67
2014 Materiel management 44 22 31 2 0 0 0 66 2 37
2014 Information management 31 43 16 6 3 0 1 75 9 88
2014 Information technology 33 38 15 10 4 0 0 71 14 544
2014 Internal audit 35 37 18 3 3 0 3 75 6 30
2014 Evaluation 30 37 20 8 5 0 0 67 13 36
2014 Other services to the public 40 30 16 6 5 0 2 72 12 407
2014 None of the above 31 31 21 9 6 0 2 63 16 1160

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 25 34 20 12 1 0 32 34 146
2020 Federal regulators 29 27 26 14 4 0 0 18 56 100
2020 Compliance, inspection and enforcement 19 30 32 13 5 0 1 19 49 2258
2020 Communications or public affairs 14 18 36 22 8 0 1 30 33 103
2020 Access to information and privacy 0 11 45 29 8 0 7 40 12 55
2020 Security 17 30 26 18 7 0 0 26 47 630
2020 Science and technology 6 22 31 27 12 1 1 40 28 169
2020 Legal services 5 26 42 16 11 0 0 27 31 96
2020 Administration and operations 11 22 34 22 9 0 1 31 34 1081
2020 Human resources 12 30 32 17 7 0 1 24 43 571
2020 Financial management 7 25 31 26 10 0 0 37 32 274
2020 Procurement 13 20 43 12 12 0 0 24 33 44
2020 Real property 7 36 37 18 1 1 0 19 43 87
2020 Materiel management 7 14 36 27 8 9 0 38 22 36
2020 Information management 6 18 39 24 9 0 3 34 25 93
2020 Information technology 12 25 32 19 10 1 1 30 38 511
2020 Internal audit 2 16 45 24 8 2 2 33 19 34
2020 Evaluation 14 22 41 18 5 0 0 22 36 19
2020 Data sciences 6 12 38 28 13 1 1 42 19 65
2020 Policy 13 20 42 16 6 1 1 23 34 343
2020 Project management 9 27 42 14 8 0 0 23 35 266
2020 Other services to the public 16 26 27 17 12 1 1 30 42 230
2020 None of the above 18 23 35 15 6 1 1 22 42 616
2019 Client contact centre 5 21 38 20 14 1 1 34 27 145
2019 Federal regulators 25 29 20 16 8 0 1 24 55 82
2019 Compliance, inspection and enforcement 18 30 31 14 6 1 1 20 49 2064
2019 Communications or public affairs 20 25 32 14 9 0 0 23 45 90
2019 Access to information and privacy 6 21 29 30 14 0 0 44 27 61
2019 Security 15 24 29 19 10 1 1 30 40 756
2019 Science and technology 12 24 32 22 7 2 1 30 37 122
2019 Legal services 7 26 39 21 6 0 1 27 33 75
2019 Administration and operations 12 26 32 18 11 1 1 29 38 973
2019 Human resources 14 26 34 15 8 1 1 24 41 482
2019 Financial management 8 29 38 14 10 2 0 24 37 229
2019 Procurement 17 40 22 13 6 2 0 20 58 51
2019 Real property 13 38 34 9 3 2 0 13 52 84
2019 Materiel management 13 37 26 17 7 0 0 23 50 33
2019 Information management 11 27 27 18 16 0 2 34 39 78
2019 Information technology 17 31 30 14 7 1 1 21 49 413
2019 Internal audit 14 27 19 24 17 0 0 41 40 32
2019 Data sciences 15 19 29 31 5 0 0 37 34 56
2019 Policy 19 32 30 13 6 0 0 19 51 247
2019 Project management 18 35 32 11 4 0 1 15 53 183
2019 Other services to the public 14 21 38 16 8 1 1 25 36 223
2019 None of the above 20 26 29 15 7 2 1 22 48 585
2018 Client contact centre 7 24 23 31 12 2 2 45 32 140
2018 Federal regulators 22 24 39 13 1 0 1 14 47 93
2018 Compliance, inspection and enforcement 20 33 31 12 4 1 1 16 53 1928
2018 Communications or public affairs 15 38 29 5 13 0 0 18 53 84
2018 Access to information and privacy 6 28 44 13 9 0 0 22 33 49
2018 Security 19 30 30 14 6 1 1 20 50 666
2018 Science and technology 19 32 33 8 4 1 2 13 53 106
2018 Legal services 10 23 40 20 6 0 0 27 33 66
2018 Administration and operations 15 28 30 16 9 1 2 25 44 849
2018 Human resources 18 30 32 14 4 1 1 18 49 364
2018 Financial management 12 37 28 12 9 1 1 21 50 180
2018 Procurement 29 30 29 12 0 0 0 12 59 34
2018 Real property 30 29 24 13 4 0 0 17 59 43
2018 Materiel management 14 44 20 16 6 0 0 21 58 35
2018 Information management 17 32 33 7 9 0 2 17 50 59
2018 Information technology 28 31 29 8 3 0 1 11 60 309
2018 Internal audit 5 31 29 20 15 0 0 35 36 32
2018 Evaluation 8 13 47 19 13 0 0 32 21 16
2018 Data sciences 12 31 44 14 0 0 0 14 42 26
2018 Policy 23 32 27 10 8 1 0 18 55 209
2018 Project management 26 35 28 11 1 0 0 12 60 142
2018 Other services to the public 14 27 34 16 4 2 2 22 43 195
2018 None of the above 21 27 36 9 4 1 2 14 50 524
2017 Client contact centre 18 21 30 16 9 2 5 26 42 154
2017 Federal regulators 21 29 25 18 5 1 2 23 52 111
2017 Compliance, inspection and enforcement 20 27 33 11 5 1 2 17 49 2146
2017 Communications or public affairs 15 25 29 17 12 1 1 30 41 72
2017 Access to information and privacy 13 25 28 26 9 0 0 34 38 46
2017 Security 16 28 33 15 6 2 1 21 45 772
2017 Science and technology 15 34 36 10 4 0 2 14 50 120
2017 Legal services 6 28 39 12 8 2 5 22 36 47
2017 Administration and operations 16 28 32 15 6 1 3 21 46 937
2017 Human resources 18 28 35 9 7 1 1 16 47 430
2017 Financial management 15 33 33 11 4 1 2 16 50 154
2017 Procurement 18 32 41 0 3 0 6 3 53 33
2017 Real property 15 29 38 5 10 0 3 15 45 40
2017 Materiel management 8 25 42 21 4 0 0 25 33 24
2017 Information management 18 25 29 19 9 0 0 28 43 62
2017 Information technology 28 32 27 8 4 0 1 11 61 379
2017 Internal audit 9 11 46 21 14 0 0 34 20 24
2017 Evaluation 36 17 47 0 0 0 0 0 53 14
2017 Data sciences 8 42 31 12 6 0 0 18 50 29
2017 Policy 24 36 28 7 3 1 2 10 61 262
2017 Project management 32 32 27 5 2 0 2 7 65 164
2017 Other services to the public 12 25 33 15 8 2 6 24 40 248
2017 None of the above 20 29 30 12 6 1 4 18 51 796
2014 Client contact centre 17 32 27 10 9 1 3 20 51 191
2014 Federal regulators 17 37 32 11 2 1 2 13 55 181
2014 Compliance, inspection and enforcement 19 31 33 11 4 1 1 15 51 3074
2014 Communications or public affairs 20 30 28 15 7 0 0 23 50 118
2014 Access to information and privacy 9 20 25 25 14 2 6 41 31 49
2014 Security 15 30 35 13 6 1 1 19 45 993
2014 Science and technology 17 34 33 11 5 0 1 16 51 161
2014 Legal services 8 26 24 30 9 0 3 40 35 65
2014 Administration and operations 16 31 31 13 5 1 2 19 48 1223
2014 Human resources 20 36 26 12 3 0 2 15 58 480
2014 Financial management 17 37 29 10 3 0 2 14 56 236
2014 Procurement 16 27 37 10 5 5 0 16 45 38
2014 Real property 20 41 29 8 0 0 2 8 63 67
2014 Materiel management 15 21 36 19 6 0 3 26 37 37
2014 Information management 22 30 29 8 6 2 2 14 55 87
2014 Information technology 22 35 28 9 4 1 2 13 58 544
2014 Internal audit 20 31 29 9 3 0 7 14 55 30
2014 Evaluation 32 40 25 2 0 0 0 2 72 36
2014 Other services to the public 21 27 30 14 5 1 2 20 49 406
2014 None of the above 23 29 30 11 4 1 2 15 54 1158

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 19 24 29 12 3 2 43 32 146
2020 Federal regulators 24 28 27 11 10 0 0 21 52 100
2020 Compliance, inspection and enforcement 21 25 27 18 7 1 1 25 48 2246
2020 Communications or public affairs 10 16 35 19 18 2 1 38 26 101
2020 Access to information and privacy 0 13 27 29 27 0 4 58 13 54
2020 Security 21 22 25 20 10 1 1 31 44 629
2020 Science and technology 6 14 21 32 20 2 6 55 22 168
2020 Legal services 11 22 35 20 11 0 0 31 33 94
2020 Administration and operations 12 18 26 25 15 1 1 42 31 1078
2020 Human resources 10 17 27 27 16 2 1 44 28 570
2020 Financial management 4 14 29 34 18 1 1 52 19 274
2020 Procurement 21 23 20 20 16 0 0 36 44 43
2020 Real property 9 25 28 21 15 1 0 37 35 87
2020 Materiel management 7 21 30 22 20 0 0 42 28 35
2020 Information management 8 14 26 22 26 2 3 50 23 92
2020 Information technology 11 18 27 22 19 2 1 42 31 508
2020 Internal audit 0 14 20 23 36 2 4 64 15 34
2020 Evaluation 5 13 19 31 32 0 0 64 18 19
2020 Data sciences 8 11 25 37 16 1 1 55 19 65
2020 Policy 9 22 32 22 13 2 0 36 32 342
2020 Project management 7 21 35 24 12 0 1 37 28 265
2020 Other services to the public 20 22 22 19 14 2 1 33 43 227
2020 None of the above 19 20 27 19 12 2 1 32 40 616
2019 Client contact centre 9 19 31 17 20 4 1 39 29 145
2019 Federal regulators 33 24 18 13 11 0 1 25 57 82
2019 Compliance, inspection and enforcement 25 27 25 15 6 1 1 22 53 2064
2019 Communications or public affairs 16 24 26 16 16 2 0 32 41 89
2019 Access to information and privacy 6 17 14 34 28 0 2 63 23 61
2019 Security 21 23 24 17 11 2 1 29 46 751
2019 Science and technology 13 18 30 22 12 4 1 36 33 120
2019 Legal services 16 38 20 11 11 3 1 23 56 75
2019 Administration and operations 15 25 26 17 15 2 1 32 41 971
2019 Human resources 18 21 26 19 14 1 1 33 39 480
2019 Financial management 10 28 28 18 13 2 2 32 39 227
2019 Procurement 22 32 29 4 10 2 0 14 55 51
2019 Real property 19 23 31 12 12 2 0 25 44 85
2019 Materiel management 12 35 33 13 7 0 0 20 47 33
2019 Information management 20 17 24 18 18 0 4 37 38 78
2019 Information technology 17 24 26 15 14 2 1 30 43 410
2019 Internal audit 11 19 17 22 31 0 0 53 30 32
2019 Data sciences 18 19 13 29 18 2 0 48 38 56
2019 Policy 26 28 25 11 9 0 0 20 54 247
2019 Project management 29 26 26 13 3 1 2 17 57 183
2019 Other services to the public 22 21 28 13 11 3 2 24 46 223
2019 None of the above 26 24 25 13 9 2 1 23 52 588
2018 Client contact centre 17 23 26 18 13 3 1 32 41 142
2018 Federal regulators 30 27 30 6 4 0 2 11 58 92
2018 Compliance, inspection and enforcement 29 28 25 12 5 1 1 18 58 1918
2018 Communications or public affairs 21 26 26 12 15 0 0 27 47 82
2018 Access to information and privacy 14 26 15 16 24 5 0 42 42 49
2018 Security 25 29 23 15 6 1 1 22 55 667
2018 Science and technology 34 34 18 6 6 1 1 13 69 106
2018 Legal services 18 32 24 14 10 0 2 24 51 64
2018 Administration and operations 19 25 25 16 11 2 2 28 45 847
2018 Human resources 23 25 25 17 7 0 2 24 50 362
2018 Financial management 23 33 18 14 7 4 1 21 59 180
2018 Procurement 55 33 9 3 0 0 0 3 88 34
2018 Real property 42 27 23 4 2 2 0 6 71 44
2018 Materiel management 17 28 31 15 10 0 0 24 44 35
2018 Information management 30 29 20 7 12 0 4 19 61 59
2018 Information technology 33 28 26 8 3 1 1 11 63 310
2018 Internal audit 12 24 33 16 15 0 0 31 36 32
2018 Evaluation 8 31 16 26 13 0 5 42 41 16
2018 Data sciences 15 28 27 26 5 0 0 31 43 26
2018 Policy 33 27 24 10 5 1 1 15 61 207
2018 Project management 37 33 24 2 2 1 1 5 71 142
2018 Other services to the public 21 24 25 15 9 3 3 26 47 197
2018 None of the above 30 28 24 10 6 0 2 16 59 522
2017 Client contact centre 26 20 30 9 8 3 4 18 49 154
2017 Federal regulators 27 30 18 16 8 0 2 24 58 111
2017 Compliance, inspection and enforcement 27 28 24 11 6 2 2 18 57 2148
2017 Communications or public affairs 17 21 32 14 12 1 3 28 39 72
2017 Access to information and privacy 14 31 27 17 11 0 0 28 44 45
2017 Security 22 27 28 14 7 2 2 21 50 770
2017 Science and technology 26 37 20 6 6 2 3 13 66 120
2017 Legal services 15 28 26 11 13 7 0 25 46 46
2017 Administration and operations 22 24 27 14 8 2 3 23 49 937
2017 Human resources 20 24 31 16 6 1 2 23 45 429
2017 Financial management 23 29 29 6 7 3 2 14 56 154
2017 Procurement 33 31 18 6 3 9 0 10 70 33
2017 Real property 23 31 34 0 5 4 3 5 58 39
2017 Materiel management 25 16 30 17 4 4 4 23 45 24
2017 Information management 21 26 30 8 11 0 3 20 49 62
2017 Information technology 30 28 24 9 5 3 1 15 61 380
2017 Internal audit 11 14 37 25 9 0 4 35 26 24
2017 Evaluation 27 36 24 0 6 7 0 6 68 14
2017 Data sciences 13 23 22 29 8 0 5 39 38 29
2017 Policy 32 33 21 8 4 1 1 12 67 262
2017 Project management 38 34 20 4 1 1 1 5 74 164
2017 Other services to the public 19 27 26 12 7 2 7 21 51 249
2017 None of the above 27 27 23 12 7 2 2 20 56 795
2014 Client contact centre 23 30 23 11 10 1 2 21 55 191
2014 Federal regulators 26 32 27 9 2 2 2 12 60 182
2014 Compliance, inspection and enforcement 27 30 26 10 5 1 1 15 58 3075
2014 Communications or public affairs 19 28 25 17 9 2 1 27 47 118
2014 Access to information and privacy 12 14 37 23 10 2 1 35 27 49
2014 Security 22 27 29 13 6 1 1 20 50 993
2014 Science and technology 21 28 25 15 6 4 1 22 52 161
2014 Legal services 17 23 25 17 9 3 6 29 44 65
2014 Administration and operations 21 26 25 16 8 1 3 25 49 1220
2014 Human resources 20 28 27 13 7 2 3 21 50 480
2014 Financial management 21 30 29 9 7 2 3 16 53 236
2014 Procurement 24 19 37 16 4 0 0 20 43 38
2014 Real property 19 42 23 10 5 0 2 14 62 67
2014 Materiel management 18 27 27 11 6 3 8 18 51 37
2014 Information management 23 27 26 14 5 1 2 20 53 88
2014 Information technology 19 28 27 16 6 2 3 23 49 543
2014 Internal audit 20 35 20 12 6 3 4 19 59 30
2014 Evaluation 43 25 24 5 0 0 2 6 70 36
2014 Other services to the public 30 26 23 12 6 2 2 18 58 406
2014 None of the above 30 27 24 9 5 3 2 15 60 1157

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 12 18 32 22 9 2 5 34 32 146
2020 Federal regulators 35 23 24 10 5 2 0 16 59 99
2020 Compliance, inspection and enforcement 24 26 27 15 5 1 2 21 51 2241
2020 Communications or public affairs 36 26 24 5 8 0 1 13 63 103
2020 Access to information and privacy 6 13 32 20 22 2 5 45 20 55
2020 Security 22 23 26 16 9 1 2 26 47 628
2020 Science and technology 16 21 31 15 12 1 5 29 39 168
2020 Legal services 16 15 33 24 9 1 1 34 32 95
2020 Administration and operations 15 23 31 19 10 1 3 30 39 1075
2020 Human resources 14 22 34 18 10 0 2 28 37 569
2020 Financial management 11 19 28 24 16 2 1 41 30 270
2020 Procurement 12 16 31 31 10 0 0 41 27 44
2020 Real property 19 29 32 12 9 0 0 21 47 87
2020 Materiel management 13 28 25 16 12 3 3 30 43 36
2020 Information management 8 21 37 19 7 4 4 28 31 92
2020 Information technology 22 28 26 13 9 1 2 23 51 510
2020 Internal audit 12 15 22 23 22 3 4 48 28 34
2020 Evaluation 28 22 14 17 13 5 0 32 53 19
2020 Data sciences 10 25 40 11 4 1 9 17 39 65
2020 Policy 19 24 38 10 7 1 1 18 44 342
2020 Project management 16 31 37 9 7 0 0 17 47 266
2020 Other services to the public 18 21 27 13 14 3 4 30 42 229
2020 None of the above 24 21 28 14 9 2 3 24 47 614
2019 Client contact centre 12 19 29 18 16 4 2 36 33 145
2019 Federal regulators 35 22 21 15 6 0 3 21 58 81
2019 Compliance, inspection and enforcement 25 26 24 14 6 2 2 21 54 2059
2019 Communications or public affairs 42 20 20 12 7 0 0 18 62 90
2019 Access to information and privacy 6 17 23 31 21 0 3 53 24 61
2019 Security 22 25 24 15 10 1 3 27 49 754
2019 Science and technology 26 20 22 17 9 4 4 28 49 122
2019 Legal services 18 28 22 20 10 0 1 31 47 75
2019 Administration and operations 17 27 28 14 10 2 2 25 46 969
2019 Human resources 20 27 26 16 9 1 1 25 48 482
2019 Financial management 13 27 26 18 11 1 3 30 42 229
2019 Procurement 19 30 39 7 5 0 0 12 49 51
2019 Real property 28 34 23 9 3 2 2 13 64 85
2019 Materiel management 18 25 38 12 7 0 0 19 44 33
2019 Information management 23 25 20 10 15 1 6 27 52 78
2019 Information technology 35 28 19 10 6 1 0 16 65 412
2019 Internal audit 14 14 31 19 19 0 2 39 29 32
2019 Data sciences 25 23 23 13 10 3 1 24 51 55
2019 Policy 31 27 26 7 7 0 0 15 59 247
2019 Project management 31 37 21 4 5 1 1 9 69 184
2019 Other services to the public 18 18 31 18 7 5 3 27 40 224
2019 None of the above 29 23 22 15 7 2 3 22 54 586
2018 Client contact centre 22 24 24 16 8 3 3 25 49 139
2018 Federal regulators 30 30 19 9 6 0 6 15 65 92
2018 Compliance, inspection and enforcement 26 28 25 11 5 1 2 17 57 1928
2018 Communications or public affairs 43 32 15 5 5 0 0 10 75 84
2018 Access to information and privacy 24 17 18 14 23 2 2 39 43 49
2018 Security 26 28 25 12 6 2 2 18 56 661
2018 Science and technology 41 31 17 6 4 1 1 10 73 106
2018 Legal services 25 22 28 15 7 0 3 23 49 66
2018 Administration and operations 23 23 27 15 8 3 3 24 48 842
2018 Human resources 28 27 26 11 5 2 1 16 57 363
2018 Financial management 18 26 31 14 7 1 2 22 45 179
2018 Procurement 30 30 37 3 0 0 0 3 60 34
2018 Real property 43 24 30 2 2 0 0 4 67 43
2018 Materiel management 14 29 36 12 6 3 0 19 44 34
2018 Information management 22 24 17 23 11 0 4 35 47 59
2018 Information technology 48 29 16 3 2 1 1 5 78 308
2018 Internal audit 18 23 24 20 11 2 0 32 43 32
2018 Evaluation 31 8 29 26 5 0 0 32 39 16
2018 Data sciences 23 21 42 14 0 0 0 14 44 26
2018 Policy 35 34 20 6 2 1 2 8 71 208
2018 Project management 46 33 14 4 2 1 0 6 80 141
2018 Other services to the public 20 26 27 9 7 4 6 17 52 195
2018 None of the above 28 28 22 12 5 1 4 18 59 523
2017 Client contact centre 22 21 34 10 5 2 7 16 47 153
2017 Federal regulators 27 25 19 12 12 2 3 25 55 111
2017 Compliance, inspection and enforcement 25 27 24 13 5 2 4 19 55 2151
2017 Communications or public affairs 36 27 22 4 7 0 4 11 65 72
2017 Access to information and privacy 12 22 21 35 11 0 0 46 33 47
2017 Security 22 24 26 16 6 3 3 23 49 772
2017 Science and technology 39 33 16 5 6 0 2 11 73 121
2017 Legal services 21 24 23 9 13 4 7 24 50 47
2017 Administration and operations 24 23 26 13 8 2 4 22 50 938
2017 Human resources 22 32 23 12 6 2 2 19 57 431
2017 Financial management 17 26 34 13 5 3 1 19 45 154
2017 Procurement 28 25 34 11 3 0 0 14 53 33
2017 Real property 42 24 19 6 0 0 9 7 72 41
2017 Materiel management 0 33 38 8 8 0 13 19 37 24
2017 Information management 32 24 22 8 12 0 2 21 56 62
2017 Information technology 46 27 15 6 4 2 1 10 74 379
2017 Internal audit 16 9 27 33 10 0 4 46 26 23
2017 Evaluation 36 38 15 0 0 11 0 0 83 14
2017 Data sciences 30 32 23 4 11 0 0 15 62 29
2017 Policy 39 29 23 6 2 0 0 8 69 263
2017 Project management 43 37 14 2 2 1 1 4 82 164
2017 Other services to the public 18 21 26 13 9 5 8 25 45 248
2017 None of the above 29 25 21 12 6 2 5 19 58 796
2014 Client contact centre 22 27 21 13 7 3 6 22 54 192
2014 Federal regulators 30 31 19 13 2 2 3 16 64 182
2014 Compliance, inspection and enforcement 25 27 25 13 5 2 3 19 55 3071
2014 Communications or public affairs 42 29 17 5 6 1 0 11 71 118
2014 Access to information and privacy 11 20 27 21 13 6 2 37 34 49
2014 Security 23 26 27 12 6 2 3 19 53 990
2014 Science and technology 32 35 20 7 3 2 1 11 69 161
2014 Legal services 11 25 23 25 12 0 4 39 38 65
2014 Administration and operations 27 24 27 13 5 1 3 19 53 1221
2014 Human resources 27 30 27 9 4 2 2 13 59 480
2014 Financial management 22 27 31 12 6 1 1 18 51 235
2014 Procurement 16 42 33 5 0 3 0 6 60 38
2014 Real property 44 29 25 0 0 0 2 0 75 67
2014 Materiel management 8 35 27 16 8 0 6 26 45 37
2014 Information management 26 30 30 5 1 4 3 7 60 88
2014 Information technology 31 30 25 7 4 3 1 10 64 543
2014 Internal audit 36 17 29 13 0 0 4 14 56 30
2014 Evaluation 52 33 6 3 3 0 2 7 87 36
2014 Other services to the public 27 22 25 14 6 3 3 21 52 405
2014 None of the above 32 28 21 8 4 3 3 13 64 1157

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 11 33 26 18 2 5 47 17 147
2020 Federal regulators 16 18 25 30 11 0 0 41 34 100
2020 Compliance, inspection and enforcement 8 10 28 34 15 1 4 51 19 2248
2020 Communications or public affairs 14 24 25 29 7 0 1 36 38 103
2020 Access to information and privacy 2 8 35 29 19 0 7 51 11 55
2020 Security 7 9 24 35 20 1 5 58 16 629
2020 Science and technology 6 10 26 29 25 2 2 56 17 169
2020 Legal services 2 14 37 35 12 0 0 47 16 95
2020 Administration and operations 10 14 28 28 16 1 2 46 25 1074
2020 Human resources 8 18 32 25 15 0 1 41 27 571
2020 Financial management 9 14 31 27 18 0 1 45 23 272
2020 Procurement 16 23 29 11 19 0 2 31 40 44
2020 Real property 8 26 32 30 4 0 0 34 34 87
2020 Materiel management 7 10 20 34 19 9 0 59 19 36
2020 Information management 4 10 32 30 22 0 3 53 14 93
2020 Information technology 13 18 30 23 15 1 1 38 31 509
2020 Internal audit 2 15 27 38 13 3 2 54 18 34
2020 Evaluation 5 5 41 23 27 0 0 50 9 19
2020 Data sciences 2 16 30 32 16 1 3 50 18 65
2020 Policy 17 21 32 18 10 2 0 29 39 342
2020 Project management 10 22 36 23 9 0 0 32 32 264
2020 Other services to the public 8 8 23 36 17 3 5 58 17 228
2020 None of the above 9 14 28 27 19 0 4 47 24 615
2019 Client contact centre 2 13 19 33 29 3 1 65 15 142
2019 Federal regulators 14 19 24 24 16 0 4 42 34 82
2019 Compliance, inspection and enforcement 9 12 28 31 15 1 5 48 22 2038
2019 Communications or public affairs 22 22 26 17 13 0 0 29 44 90
2019 Access to information and privacy 3 17 27 27 23 0 4 52 21 59
2019 Security 9 10 26 30 20 1 5 52 20 750
2019 Science and technology 6 12 26 34 14 5 3 52 20 122
2019 Legal services 12 20 29 30 9 0 1 39 32 75
2019 Administration and operations 8 17 29 25 18 1 2 45 25 969
2019 Human resources 13 19 29 24 13 1 1 38 33 480
2019 Financial management 8 17 27 25 19 1 3 46 26 228
2019 Procurement 13 24 26 27 8 2 0 36 38 51
2019 Real property 14 28 29 18 9 1 0 28 43 83
2019 Materiel management 3 36 31 19 10 0 0 30 39 32
2019 Information management 8 22 21 19 24 1 5 46 32 78
2019 Information technology 18 19 30 20 12 1 0 32 38 412
2019 Internal audit 12 14 26 28 19 0 0 47 26 32
2019 Data sciences 5 21 18 34 23 0 0 56 26 56
2019 Policy 25 24 27 15 9 0 0 23 49 247
2019 Project management 19 22 35 18 5 0 1 23 41 182
2019 Other services to the public 7 12 25 34 15 2 5 53 21 222
2019 None of the above 10 16 26 28 15 2 5 45 28 585
2018 Client contact centre 5 12 28 28 21 1 4 52 18 142
2018 Federal regulators 11 12 34 24 9 0 8 37 25 89
2018 Compliance, inspection and enforcement 9 13 31 29 12 2 4 43 24 1918
2018 Communications or public affairs 17 25 37 20 1 0 0 21 42 84
2018 Access to information and privacy 15 14 31 16 20 0 4 37 30 48
2018 Security 10 14 29 29 13 1 4 45 25 662
2018 Science and technology 16 26 32 16 6 2 2 23 44 106
2018 Legal services 12 20 34 22 10 3 0 33 32 66
2018 Administration and operations 12 17 26 27 14 1 3 43 30 843
2018 Human resources 16 22 32 20 9 0 1 30 38 361
2018 Financial management 14 20 30 22 12 0 1 34 35 178
2018 Procurement 17 27 39 17 0 0 0 17 44 34
2018 Real property 28 10 35 23 4 0 0 27 38 44
2018 Materiel management 8 14 42 20 15 0 0 36 22 35
2018 Information management 14 17 34 14 17 0 4 33 32 57
2018 Information technology 25 23 32 12 5 1 2 17 50 308
2018 Internal audit 6 16 22 35 21 0 0 56 22 32
2018 Evaluation 8 5 31 42 13 0 0 56 13 16
2018 Data sciences 3 17 49 29 3 0 0 32 20 26
2018 Policy 26 24 27 18 5 0 1 23 50 209
2018 Project management 26 24 34 11 3 1 1 15 51 141
2018 Other services to the public 6 7 27 31 19 2 8 56 15 193
2018 None of the above 15 15 29 25 10 1 5 38 32 519
2017 Client contact centre 14 12 23 26 11 2 11 44 30 152
2017 Federal regulators 14 14 20 24 18 4 6 47 31 111
2017 Compliance, inspection and enforcement 10 13 25 29 13 1 8 47 25 2130
2017 Communications or public affairs 15 20 32 21 10 0 3 32 36 72
2017 Access to information and privacy 13 25 32 18 11 0 2 29 39 46
2017 Security 8 12 28 29 12 4 8 46 23 769
2017 Science and technology 16 22 32 18 9 1 3 28 39 119
2017 Legal services 8 20 31 28 7 2 3 38 29 47
2017 Administration and operations 13 18 29 22 13 1 4 37 33 933
2017 Human resources 14 20 36 22 6 0 2 28 35 429
2017 Financial management 21 18 31 19 9 1 1 28 40 153
2017 Procurement 12 27 29 25 6 0 0 32 39 33
2017 Real property 17 24 40 13 4 0 3 17 42 41
2017 Materiel management 0 13 30 44 9 0 4 55 13 23
2017 Information management 7 19 35 21 13 1 4 36 28 62
2017 Information technology 26 20 32 15 6 1 1 21 46 378
2017 Internal audit 5 13 22 24 31 0 4 57 19 23
2017 Evaluation 20 19 38 7 16 0 0 23 39 14
2017 Data sciences 13 7 41 22 12 0 5 35 22 29
2017 Policy 30 34 21 9 6 0 0 15 64 261
2017 Project management 30 31 25 10 2 0 2 12 63 163
2017 Other services to the public 4 12 23 27 18 2 14 53 19 248
2017 None of the above 12 17 24 24 13 2 7 41 32 797
2014 Client contact centre 14 16 27 23 12 3 6 38 33 191
2014 Federal regulators 19 20 24 23 6 1 7 32 42 182
2014 Compliance, inspection and enforcement 12 16 28 27 11 1 5 41 30 3064
2014 Communications or public affairs 22 26 31 12 8 2 0 20 49 116
2014 Access to information and privacy 6 31 27 23 6 2 4 32 40 48
2014 Security 11 15 29 25 12 2 5 40 28 990
2014 Science and technology 14 19 30 27 9 1 1 36 34 159
2014 Legal services 8 13 32 30 12 0 4 44 22 64
2014 Administration and operations 18 21 28 18 10 1 3 30 41 1218
2014 Human resources 22 24 31 15 6 1 1 22 47 479
2014 Financial management 24 29 24 15 6 1 2 22 54 236
2014 Procurement 21 29 32 8 7 3 0 15 52 38
2014 Real property 18 22 45 9 5 0 2 14 41 67
2014 Materiel management 5 10 37 22 16 3 6 42 17 37
2014 Information management 15 26 28 18 2 4 7 22 46 88
2014 Information technology 24 21 31 15 6 1 1 22 46 542
2014 Internal audit 17 14 34 25 3 3 3 30 34 30
2014 Evaluation 46 15 29 8 0 0 2 8 62 36
2014 Other services to the public 14 11 32 23 11 2 7 37 28 406
2014 None of the above 21 19 26 19 8 2 5 29 43 1158

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 18 28 24 15 1 0 40 31 146
2020 Federal regulators 31 19 26 14 7 2 0 22 51 100
2020 Compliance, inspection and enforcement 22 23 29 17 7 1 1 24 46 2252
2020 Communications or public affairs 16 25 27 16 14 0 2 31 42 104
2020 Access to information and privacy 7 21 23 26 19 0 5 47 29 55
2020 Security 21 19 26 21 12 0 2 33 40 629
2020 Science and technology 12 17 27 19 21 1 2 41 31 167
2020 Legal services 16 28 25 22 8 0 1 30 45 96
2020 Administration and operations 12 19 30 20 15 1 2 37 32 1077
2020 Human resources 13 21 28 20 15 1 2 36 35 572
2020 Financial management 8 20 24 31 16 1 1 48 28 273
2020 Procurement 21 28 19 24 7 0 0 31 50 44
2020 Real property 14 24 32 20 6 1 2 27 40 87
2020 Materiel management 8 14 33 29 16 0 0 45 22 36
2020 Information management 7 16 31 26 14 1 5 43 24 93
2020 Information technology 24 20 26 13 14 1 2 28 45 511
2020 Internal audit 6 12 34 17 23 6 2 44 20 34
2020 Evaluation 5 9 32 22 27 0 5 52 15 19
2020 Data sciences 12 15 28 20 22 1 2 44 28 65
2020 Policy 15 23 29 19 10 3 1 31 39 343
2020 Project management 13 23 31 21 10 2 0 32 37 266
2020 Other services to the public 23 18 24 14 16 2 2 32 43 228
2020 None of the above 18 21 24 20 13 1 2 34 41 614
2019 Client contact centre 10 27 21 19 20 2 2 41 38 144
2019 Federal regulators 40 24 16 9 11 0 0 20 65 82
2019 Compliance, inspection and enforcement 35 26 21 12 6 1 1 18 61 2064
2019 Communications or public affairs 28 25 16 12 14 0 5 28 55 90
2019 Access to information and privacy 12 18 24 17 23 4 2 43 32 61
2019 Security 29 19 22 15 12 1 1 28 50 754
2019 Science and technology 19 23 21 16 15 3 3 33 45 122
2019 Legal services 33 28 17 13 7 1 1 20 62 75
2019 Administration and operations 15 23 26 19 13 2 2 34 39 971
2019 Human resources 20 23 21 18 15 1 2 34 45 479
2019 Financial management 10 28 28 14 16 2 2 31 40 229
2019 Procurement 29 32 23 5 6 4 0 12 64 51
2019 Real property 19 28 31 12 8 2 0 20 48 84
2019 Materiel management 17 31 35 7 7 3 0 14 49 33
2019 Information management 20 22 23 13 16 2 3 31 44 78
2019 Information technology 28 24 20 14 12 1 1 26 54 414
2019 Internal audit 7 24 17 36 16 0 0 52 31 32
2019 Data sciences 10 15 37 20 15 0 3 36 26 56
2019 Policy 27 24 27 12 7 2 1 20 53 246
2019 Project management 26 26 28 12 5 1 3 17 53 183
2019 Other services to the public 29 19 26 14 8 2 2 22 51 224
2019 None of the above 27 23 22 15 10 1 2 25 52 584
2018 Client contact centre 23 20 29 12 10 1 5 23 46 142
2018 Federal regulators 32 40 19 3 4 0 1 8 73 93
2018 Compliance, inspection and enforcement 39 27 21 9 4 0 1 13 66 1929
2018 Communications or public affairs 26 28 24 13 5 2 2 19 56 84
2018 Access to information and privacy 30 28 14 11 17 0 0 28 58 49
2018 Security 35 26 21 10 6 0 2 16 62 665
2018 Science and technology 39 34 14 5 6 1 1 11 74 106
2018 Legal services 33 36 14 11 5 2 0 16 70 66
2018 Administration and operations 24 24 25 13 11 1 2 25 49 846
2018 Human resources 27 28 23 11 7 1 2 19 57 363
2018 Financial management 22 29 26 11 8 3 1 19 53 178
2018 Procurement 47 33 18 3 0 0 0 3 79 34
2018 Real property 35 34 15 12 4 0 0 16 69 44
2018 Materiel management 16 29 39 10 6 0 0 16 45 34
2018 Information management 34 37 15 3 12 0 0 14 70 59
2018 Information technology 42 27 18 8 3 1 1 11 71 310
2018 Internal audit 20 12 34 8 19 3 4 29 34 32
2018 Evaluation 29 11 26 29 5 0 0 34 40 16
2018 Data sciences 25 40 15 15 5 0 0 20 65 26
2018 Policy 33 23 21 15 6 1 2 21 57 209
2018 Project management 34 32 22 7 1 3 1 9 68 141
2018 Other services to the public 35 24 21 8 10 1 2 18 61 195
2018 None of the above 39 23 21 9 6 1 2 15 64 521
2017 Client contact centre 30 18 24 12 8 1 6 22 53 152
2017 Federal regulators 37 21 22 14 7 0 0 21 58 111
2017 Compliance, inspection and enforcement 39 23 20 10 5 1 2 16 64 2146
2017 Communications or public affairs 26 29 17 13 9 1 5 24 58 72
2017 Access to information and privacy 24 24 29 14 9 0 0 23 48 46
2017 Security 33 26 20 11 6 2 2 18 62 772
2017 Science and technology 32 34 18 10 3 0 3 13 68 121
2017 Legal services 32 32 12 11 7 2 3 19 67 47
2017 Administration and operations 29 25 22 11 9 1 4 21 56 938
2017 Human resources 29 28 24 12 6 0 2 18 58 429
2017 Financial management 26 30 17 16 8 1 1 25 58 154
2017 Procurement 27 30 23 11 6 0 3 18 59 33
2017 Real property 30 37 20 5 0 6 3 5 73 40
2017 Materiel management 33 4 30 28 0 0 4 30 39 24
2017 Information management 23 30 27 16 3 0 0 20 53 62
2017 Information technology 43 22 19 8 5 2 1 13 67 378
2017 Internal audit 0 21 30 13 28 0 9 44 23 23
2017 Evaluation 42 18 17 0 11 12 0 12 69 14
2017 Data sciences 25 21 18 23 13 0 0 36 46 29
2017 Policy 42 24 21 7 5 1 1 12 67 263
2017 Project management 38 28 21 7 3 1 2 10 68 164
2017 Other services to the public 31 16 26 10 10 2 6 21 51 249
2017 None of the above 35 24 19 10 7 2 3 18 62 797
2014 Client contact centre 29 22 28 7 7 3 3 16 55 192
2014 Federal regulators 36 23 25 12 2 1 1 15 60 181
2014 Compliance, inspection and enforcement 37 27 21 9 4 1 1 13 65 3074
2014 Communications or public affairs 27 25 21 15 9 0 3 25 54 118
2014 Access to information and privacy 12 31 27 15 10 2 4 26 46 49
2014 Security 30 27 24 11 6 1 2 17 59 992
2014 Science and technology 27 31 18 15 6 1 1 22 60 161
2014 Legal services 29 20 23 15 8 3 3 24 52 65
2014 Administration and operations 27 26 24 12 7 1 4 20 56 1222
2014 Human resources 30 29 20 11 6 1 3 18 61 478
2014 Financial management 31 24 24 12 7 1 1 19 56 236
2014 Procurement 34 34 26 5 0 0 0 5 69 38
2014 Real property 30 33 23 10 4 0 0 14 63 66
2014 Materiel management 16 32 27 17 6 0 3 23 49 37
2014 Information management 31 27 22 10 3 1 6 15 62 88
2014 Information technology 26 26 25 13 5 3 2 20 54 542
2014 Internal audit 15 31 33 6 13 0 3 20 46 30
2014 Evaluation 28 36 16 14 2 0 2 17 66 36
2014 Other services to the public 35 25 22 8 7 1 2 15 62 406
2014 None of the above 35 27 20 9 4 1 3 14 65 1156

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 19 26 23 18 4 2 43 29 147
2020 Federal regulators 19 18 26 26 8 3 1 36 38 100
2020 Compliance, inspection and enforcement 14 18 27 25 12 2 1 39 33 2239
2020 Communications or public affairs 9 14 28 26 18 2 2 46 24 104
2020 Access to information and privacy 5 22 31 15 23 0 4 39 29 55
2020 Security 14 16 22 30 14 3 1 46 31 624
2020 Science and technology 7 9 21 32 25 4 2 61 17 166
2020 Legal services 11 19 28 28 12 1 0 41 31 95
2020 Administration and operations 9 16 28 24 17 2 3 44 26 1077
2020 Human resources 11 18 28 23 16 2 2 40 31 569
2020 Financial management 6 14 34 24 19 2 2 44 21 272
2020 Procurement 27 19 28 8 18 0 0 25 46 44
2020 Real property 10 22 23 25 13 5 2 41 34 86
2020 Materiel management 5 13 24 35 15 5 3 55 19 36
2020 Information management 6 11 25 25 20 4 9 51 20 92
2020 Information technology 12 14 26 24 18 3 3 45 27 508
2020 Internal audit 10 23 9 25 29 0 4 56 34 34
2020 Evaluation 0 18 28 32 18 5 0 52 19 19
2020 Data sciences 0 18 23 31 22 2 5 57 19 65
2020 Policy 10 14 27 27 15 6 0 45 26 341
2020 Project management 4 13 33 31 16 0 3 49 18 263
2020 Other services to the public 11 17 23 21 22 4 2 46 29 229
2020 None of the above 15 13 24 24 17 4 3 44 30 615
2019 Client contact centre 9 29 25 15 16 5 0 33 40 142
2019 Federal regulators 26 12 28 21 8 4 1 30 40 81
2019 Compliance, inspection and enforcement 21 22 25 20 9 1 1 30 44 2048
2019 Communications or public affairs 24 21 18 17 16 4 1 34 47 90
2019 Access to information and privacy 6 23 10 34 19 6 2 58 32 61
2019 Security 20 20 26 18 13 3 1 32 41 749
2019 Science and technology 7 18 21 24 17 10 3 47 29 121
2019 Legal services 24 25 27 12 9 1 1 21 51 74
2019 Administration and operations 14 21 28 19 14 4 2 35 36 973
2019 Human resources 21 20 29 17 9 2 2 27 42 480
2019 Financial management 12 25 25 17 18 2 1 36 38 226
2019 Procurement 37 29 17 8 6 4 0 15 68 51
2019 Real property 15 30 24 16 8 3 4 26 48 85
2019 Materiel management 20 25 27 19 9 0 0 28 45 33
2019 Information management 12 15 25 24 17 3 4 45 29 78
2019 Information technology 19 20 24 18 14 4 2 33 41 412
2019 Internal audit 2 33 15 38 12 0 0 50 35 32
2019 Data sciences 12 13 22 26 24 3 0 52 26 55
2019 Policy 15 19 31 17 15 2 1 33 35 246
2019 Project management 23 19 30 18 6 2 3 24 44 183
2019 Other services to the public 16 21 26 20 10 3 5 32 39 224
2019 None of the above 21 18 25 18 12 3 4 32 42 583
2018 Client contact centre 15 21 26 17 14 2 4 33 39 142
2018 Federal regulators 22 21 27 20 8 0 1 29 44 92
2018 Compliance, inspection and enforcement 22 20 27 20 9 1 1 30 43 1916
2018 Communications or public affairs 12 21 26 26 8 3 5 37 35 83
2018 Access to information and privacy 18 24 20 16 13 8 0 32 46 49
2018 Security 23 22 25 19 8 1 2 27 46 663
2018 Science and technology 24 29 20 14 10 2 2 25 55 105
2018 Legal services 17 28 28 20 2 4 2 23 47 64
2018 Administration and operations 17 23 25 17 13 2 3 31 43 844
2018 Human resources 25 26 22 15 7 2 2 23 54 362
2018 Financial management 24 33 24 11 6 2 1 17 58 180
2018 Procurement 49 26 12 9 0 3 0 9 78 34
2018 Real property 46 22 17 11 4 0 0 15 68 44
2018 Materiel management 17 28 23 18 12 4 0 30 46 35
2018 Information management 25 22 28 16 7 0 2 24 48 59
2018 Information technology 31 23 23 14 4 3 2 18 57 308
2018 Internal audit 22 12 37 11 9 8 0 22 37 32
2018 Evaluation 23 37 16 24 0 0 0 24 60 16
2018 Data sciences 3 23 27 39 8 0 0 47 26 26
2018 Policy 25 17 26 19 10 0 3 30 43 208
2018 Project management 34 31 19 11 2 1 1 13 67 142
2018 Other services to the public 20 19 26 16 13 2 4 32 41 195
2018 None of the above 24 22 25 15 10 2 2 26 48 516
2017 Client contact centre 16 24 22 17 11 3 7 31 45 153
2017 Federal regulators 16 18 27 22 15 1 0 38 35 111
2017 Compliance, inspection and enforcement 19 18 25 21 10 3 4 33 40 2145
2017 Communications or public affairs 24 11 37 12 9 4 4 22 38 71
2017 Access to information and privacy 23 39 15 15 2 2 2 19 65 46
2017 Security 19 21 25 19 10 3 3 31 42 771
2017 Science and technology 15 21 25 18 13 2 5 34 40 120
2017 Legal services 12 17 41 17 8 2 3 26 31 47
2017 Administration and operations 19 21 25 16 10 2 5 29 44 939
2017 Human resources 16 27 29 19 5 1 3 25 45 428
2017 Financial management 28 22 24 14 5 2 5 20 53 154
2017 Procurement 31 26 30 3 3 3 3 6 61 33
2017 Real property 23 25 24 10 2 2 13 14 57 40
2017 Materiel management 20 13 29 26 4 0 8 32 36 24
2017 Information management 26 16 27 17 11 2 2 28 44 62
2017 Information technology 27 23 23 16 8 1 3 24 52 379
2017 Internal audit 11 8 24 19 29 0 8 53 21 25
2017 Evaluation 31 19 43 7 0 0 0 7 50 14
2017 Data sciences 3 6 37 32 18 0 5 52 9 29
2017 Policy 26 25 27 13 5 2 3 18 54 261
2017 Project management 31 19 27 14 6 1 2 20 52 163
2017 Other services to the public 14 19 24 18 14 5 7 36 37 246
2017 None of the above 19 18 24 18 11 4 5 32 41 798
2014 Client contact centre 22 18 26 19 9 3 3 29 43 192
2014 Federal regulators 16 21 29 22 7 2 4 30 39 181
2014 Compliance, inspection and enforcement 16 19 27 22 11 2 3 35 37 3074
2014 Communications or public affairs 13 20 18 26 17 2 5 45 35 118
2014 Access to information and privacy 10 24 27 23 8 2 5 34 37 49
2014 Security 14 18 28 23 12 3 2 37 34 993
2014 Science and technology 10 16 33 23 12 2 4 38 27 161
2014 Legal services 7 18 21 31 17 3 3 50 27 65
2014 Administration and operations 16 21 27 19 10 2 5 31 40 1220
2014 Human resources 14 22 27 22 10 3 2 33 38 477
2014 Financial management 16 25 26 17 10 2 3 29 44 236
2014 Procurement 32 27 21 8 7 0 5 16 62 38
2014 Real property 21 31 21 15 5 2 6 22 56 67
2014 Materiel management 11 27 13 16 25 3 6 45 41 37
2014 Information management 20 25 20 20 8 2 5 30 49 88
2014 Information technology 11 18 30 22 11 3 5 37 31 543
2014 Internal audit 23 28 20 12 6 6 4 21 57 30
2014 Evaluation 27 21 25 17 5 0 6 23 50 35
2014 Other services to the public 19 17 27 20 11 3 4 33 38 406
2014 None of the above 18 19 26 19 9 3 5 31 41 1156

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 26 25 19 11 2 3 32 42 147
2020 Federal regulators 37 18 28 11 4 0 1 16 56 99
2020 Compliance, inspection and enforcement 25 26 27 14 5 1 2 19 53 2245
2020 Communications or public affairs 26 20 31 9 12 2 1 21 47 104
2020 Access to information and privacy 6 21 21 28 17 2 7 48 29 55
2020 Security 20 23 26 16 11 2 2 28 45 627
2020 Science and technology 11 19 31 21 12 1 4 36 32 167
2020 Legal services 9 25 29 27 8 2 0 35 35 96
2020 Administration and operations 13 20 33 19 11 2 3 32 34 1075
2020 Human resources 10 22 32 22 10 2 2 34 33 569
2020 Financial management 11 17 34 23 13 1 1 37 28 273
2020 Procurement 16 19 30 16 18 0 0 34 35 43
2020 Real property 11 29 29 23 7 1 0 30 41 86
2020 Materiel management 2 28 21 23 20 7 0 45 32 36
2020 Information management 10 15 33 26 13 1 3 40 26 93
2020 Information technology 20 21 31 15 11 2 1 26 41 508
2020 Internal audit 15 16 18 25 21 0 4 49 33 33
2020 Evaluation 14 32 23 13 18 0 0 31 46 19
2020 Data sciences 5 31 29 16 12 5 1 30 39 65
2020 Policy 16 23 35 16 7 2 1 24 40 343
2020 Project management 14 27 31 17 9 1 0 27 42 265
2020 Other services to the public 14 25 29 14 12 4 2 27 42 230
2020 None of the above 23 22 24 15 10 3 3 26 48 613
2019 Client contact centre 8 25 28 14 20 2 4 36 35 144
2019 Federal regulators 35 29 16 10 7 1 2 17 66 82
2019 Compliance, inspection and enforcement 27 27 27 11 5 1 1 17 56 2053
2019 Communications or public affairs 30 24 22 13 9 1 1 23 55 90
2019 Access to information and privacy 4 12 26 30 22 1 4 55 18 61
2019 Security 23 23 24 16 12 1 1 28 47 753
2019 Science and technology 19 18 31 12 10 7 3 25 41 122
2019 Legal services 17 30 28 13 10 3 0 23 49 75
2019 Administration and operations 15 25 29 16 12 2 2 29 41 971
2019 Human resources 15 26 29 16 9 3 1 27 43 482
2019 Financial management 12 25 30 16 13 1 3 30 39 228
2019 Procurement 28 26 22 19 5 0 0 24 54 51
2019 Real property 17 36 30 6 7 4 0 14 55 85
2019 Materiel management 18 22 22 25 10 0 3 36 41 33
2019 Information management 21 12 35 13 14 1 2 29 35 77
2019 Information technology 28 26 23 11 8 3 1 20 56 413
2019 Internal audit 10 26 33 21 10 0 0 31 36 32
2019 Data sciences 17 28 19 22 11 0 3 34 47 56
2019 Policy 24 27 29 12 7 0 0 19 51 245
2019 Project management 25 32 25 12 5 0 1 17 57 184
2019 Other services to the public 22 24 25 14 11 2 1 26 48 223
2019 None of the above 24 23 25 13 9 2 2 23 50 584
2018 Client contact centre 18 19 34 11 11 1 5 24 40 141
2018 Federal regulators 35 25 22 9 3 0 6 13 64 93
2018 Compliance, inspection and enforcement 31 27 27 10 4 2 1 14 59 1928
2018 Communications or public affairs 20 36 25 10 7 1 1 17 57 83
2018 Access to information and privacy 14 13 29 21 22 2 0 43 27 48
2018 Security 24 27 27 13 5 1 2 19 53 662
2018 Science and technology 40 23 21 8 5 1 2 13 66 106
2018 Legal services 28 27 32 9 5 0 0 14 54 65
2018 Administration and operations 19 26 29 12 10 2 2 23 47 848
2018 Human resources 23 23 29 14 5 3 2 20 49 365
2018 Financial management 19 29 27 16 7 1 1 23 49 180
2018 Procurement 18 33 40 3 0 3 3 3 54 34
2018 Real property 36 28 26 6 2 2 0 8 65 43
2018 Materiel management 17 30 20 12 21 0 0 33 47 35
2018 Information management 22 17 32 12 13 2 2 26 40 59
2018 Information technology 37 30 22 5 3 2 1 8 69 310
2018 Internal audit 16 15 36 16 12 5 0 29 33 32
2018 Evaluation 26 15 37 21 0 0 0 21 42 16
2018 Data sciences 33 25 26 17 0 0 0 17 57 26
2018 Policy 31 25 30 6 5 1 2 12 57 207
2018 Project management 33 36 23 6 1 1 0 7 70 141
2018 Other services to the public 21 26 28 13 6 2 4 20 50 194
2018 None of the above 29 25 27 11 5 1 3 17 56 524
2017 Client contact centre 16 24 30 14 4 4 7 20 45 153
2017 Federal regulators 29 20 26 13 7 1 5 21 52 109
2017 Compliance, inspection and enforcement 27 26 27 10 4 2 3 15 56 2147
2017 Communications or public affairs 30 25 23 9 6 1 5 16 59 72
2017 Access to information and privacy 11 27 22 30 8 2 0 38 39 47
2017 Security 23 25 28 12 6 2 4 19 51 772
2017 Science and technology 28 32 24 6 3 4 3 10 64 120
2017 Legal services 13 25 30 11 12 4 5 25 42 47
2017 Administration and operations 19 23 31 13 8 3 4 22 45 939
2017 Human resources 21 25 30 11 6 3 3 18 50 432
2017 Financial management 16 34 29 12 5 2 2 17 53 154
2017 Procurement 21 37 23 10 6 0 3 16 60 34
2017 Real property 26 37 22 6 0 2 6 7 69 41
2017 Materiel management 4 16 33 25 9 8 4 39 24 24
2017 Information management 27 24 23 15 8 2 2 24 53 62
2017 Information technology 39 23 22 9 5 1 1 15 63 377
2017 Internal audit 8 10 33 30 14 0 4 46 19 23
2017 Evaluation 20 37 35 7 0 0 0 7 57 14
2017 Data sciences 23 16 41 9 7 0 5 17 41 28
2017 Policy 34 23 28 8 4 0 2 12 59 262
2017 Project management 34 32 25 4 1 1 2 6 68 164
2017 Other services to the public 22 18 29 10 9 5 7 22 45 248
2017 None of the above 25 22 26 11 8 2 5 20 51 796
2014 Client contact centre 23 21 24 13 9 7 3 25 49 191
2014 Federal regulators 29 18 32 14 3 2 3 18 49 182
2014 Compliance, inspection and enforcement 25 26 30 11 4 2 2 16 53 3075
2014 Communications or public affairs 26 25 27 7 9 1 4 17 54 117
2014 Access to information and privacy 17 11 31 23 17 2 0 40 28 49
2014 Security 23 26 27 13 6 2 2 20 51 992
2014 Science and technology 25 28 29 11 1 2 2 13 56 161
2014 Legal services 8 28 32 18 6 5 3 27 39 65
2014 Administration and operations 22 24 29 11 7 2 4 19 49 1222
2014 Human resources 21 27 31 11 5 2 3 17 50 479
2014 Financial management 25 30 29 7 7 0 2 14 56 235
2014 Procurement 16 19 50 13 0 0 2 13 36 38
2014 Real property 35 30 28 2 3 0 2 5 66 67
2014 Materiel management 8 21 46 6 11 0 8 18 32 37
2014 Information management 22 28 36 5 3 2 2 9 53 88
2014 Information technology 25 28 26 13 4 2 2 18 55 544
2014 Internal audit 24 24 32 3 7 9 0 11 53 30
2014 Evaluation 39 36 19 0 3 0 2 3 77 36
2014 Other services to the public 24 19 29 15 8 2 4 24 45 406
2014 None of the above 32 26 23 9 4 2 4 14 61 1153

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 16 36 29 9 0 0 38 26 147
2020 Federal regulators 28 26 22 15 7 0 1 23 55 99
2020 Compliance, inspection and enforcement 21 26 32 16 5 0 0 20 48 2253
2020 Communications or public affairs 17 32 30 12 7 0 2 20 50 103
2020 Access to information and privacy 0 25 34 16 22 0 4 39 25 56
2020 Security 18 23 31 18 9 0 0 27 41 630
2020 Science and technology 3 11 25 41 17 1 3 60 14 169
2020 Legal services 13 23 40 17 7 1 0 24 36 96
2020 Administration and operations 8 17 38 24 12 0 1 37 25 1077
2020 Human resources 7 17 38 25 12 0 1 38 24 574
2020 Financial management 7 13 31 33 16 1 0 49 20 274
2020 Procurement 17 11 31 31 9 0 0 41 28 44
2020 Real property 10 15 43 22 9 1 0 31 25 87
2020 Materiel management 0 7 38 27 23 3 2 53 7 36
2020 Information management 3 11 34 36 12 1 3 50 15 93
2020 Information technology 5 12 34 30 17 1 1 47 18 510
2020 Internal audit 0 15 30 30 20 0 4 53 16 33
2020 Evaluation 5 0 64 9 22 0 0 32 5 19
2020 Data sciences 4 26 35 27 5 1 1 33 31 65
2020 Policy 6 19 42 24 9 1 0 33 25 343
2020 Project management 4 18 38 28 12 0 0 40 22 265
2020 Other services to the public 17 25 27 20 8 2 2 29 43 230
2020 None of the above 18 21 33 18 8 1 2 26 41 620
2019 Client contact centre 14 25 30 16 15 1 0 31 39 145
2019 Federal regulators 40 19 26 8 5 1 0 13 60 81
2019 Compliance, inspection and enforcement 28 29 29 10 4 0 0 13 57 2062
2019 Communications or public affairs 23 28 30 8 10 1 0 18 51 90
2019 Access to information and privacy 14 29 25 20 10 1 2 31 44 61
2019 Security 29 25 30 11 6 0 0 16 54 756
2019 Science and technology 8 11 32 33 14 1 2 47 20 121
2019 Legal services 22 21 34 12 11 0 0 23 43 75
2019 Administration and operations 16 25 31 17 8 1 2 26 42 973
2019 Human resources 20 26 30 13 8 0 2 22 47 483
2019 Financial management 13 26 31 18 9 2 2 28 41 228
2019 Procurement 23 25 25 13 11 0 2 25 49 51
2019 Real property 13 20 29 28 8 2 0 37 33 85
2019 Materiel management 13 20 24 27 13 0 3 41 35 33
2019 Information management 9 23 34 13 13 1 5 28 35 78
2019 Information technology 10 19 30 27 12 0 1 40 30 415
2019 Internal audit 14 26 34 16 10 0 0 26 40 32
2019 Data sciences 20 25 33 14 8 1 0 22 45 56
2019 Policy 17 24 33 19 7 0 0 26 41 247
2019 Project management 15 24 33 22 5 0 1 27 40 184
2019 Other services to the public 24 28 32 9 4 2 1 13 54 225
2019 None of the above 27 28 26 10 7 1 1 18 56 587
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 26 16 11 10 4 4 60 22 147
2020 Federal regulators 14 29 18 18 19 1 0 44 38 100
2020 Compliance, inspection and enforcement 14 27 20 17 16 4 2 43 35 2253
2020 Communications or public affairs 29 22 18 9 6 7 9 61 18 103
2020 Access to information and privacy 30 27 27 5 3 5 4 62 9 56
2020 Security 15 28 18 16 17 4 2 46 35 630
2020 Science and technology 28 29 16 7 7 8 6 66 15 168
2020 Legal services 25 30 15 16 10 3 2 58 27 96
2020 Administration and operations 25 32 17 10 8 5 3 62 19 1080
2020 Human resources 35 30 16 6 4 5 3 71 11 571
2020 Financial management 39 30 13 5 3 5 6 77 8 273
2020 Procurement 15 35 20 14 5 10 3 57 21 44
2020 Real property 38 30 10 13 5 2 2 71 18 87
2020 Materiel management 33 18 26 12 8 3 0 53 20 36
2020 Information management 30 37 10 9 6 6 2 73 17 93
2020 Information technology 35 28 18 5 4 6 4 70 10 507
2020 Internal audit 39 18 13 10 0 6 15 71 12 34
2020 Evaluation 13 41 5 13 5 24 0 71 23 19
2020 Data sciences 38 28 10 6 0 12 6 80 8 65
2020 Policy 32 28 13 10 4 6 7 69 16 343
2020 Project management 37 31 16 6 1 6 4 76 7 266
2020 Other services to the public 19 22 25 14 16 1 2 43 31 231
2020 None of the above 22 26 19 11 15 4 4 52 28 614
2019 Client contact centre 20 34 15 15 13 3 0 57 28 144
2019 Federal regulators 25 33 11 11 18 1 1 59 29 81
2019 Compliance, inspection and enforcement 15 26 20 17 18 3 1 43 37 2061
2019 Communications or public affairs 24 28 14 14 6 5 10 61 23 89
2019 Access to information and privacy 27 27 9 15 8 4 10 63 27 61
2019 Security 17 28 20 15 15 3 3 47 31 752
2019 Science and technology 34 26 15 12 4 7 2 66 18 122
2019 Legal services 25 25 16 16 12 4 3 53 30 74
2019 Administration and operations 25 30 16 12 10 5 2 59 24 972
2019 Human resources 37 24 16 6 7 4 5 68 15 481
2019 Financial management 38 23 15 9 6 7 3 67 16 227
2019 Procurement 17 31 23 17 8 1 2 50 26 51
2019 Real property 27 29 21 6 11 2 4 59 18 83
2019 Materiel management 25 41 19 9 5 0 0 67 14 32
2019 Information management 28 30 15 12 10 5 0 61 23 78
2019 Information technology 29 37 14 9 6 2 3 69 16 412
2019 Internal audit 56 15 9 7 2 7 2 79 11 32
2019 Data sciences 43 29 10 3 4 2 7 80 9 54
2019 Policy 33 30 13 9 8 4 3 68 18 244
2019 Project management 28 29 15 13 4 6 5 64 19 184
2019 Other services to the public 12 29 18 18 19 2 2 43 38 224
2019 None of the above 17 26 19 15 17 4 1 46 34 585
2018 Client contact centre 12 27 21 19 14 2 4 42 36 143
2018 Federal regulators 15 23 16 21 24 0 1 38 45 93
2018 Compliance, inspection and enforcement 8 29 20 19 21 3 1 38 41 1931
2018 Communications or public affairs 28 24 21 14 5 5 2 56 21 86
2018 Access to information and privacy 25 25 19 8 10 7 5 57 21 49
2018 Security 10 28 22 17 20 2 1 40 38 664
2018 Science and technology 18 35 20 9 9 5 3 58 20 105
2018 Legal services 16 33 18 8 24 2 0 49 33 65
2018 Administration and operations 17 34 19 13 11 4 3 54 26 849
2018 Human resources 26 37 15 7 7 5 3 69 15 367
2018 Financial management 22 34 22 5 7 7 3 63 13 180
2018 Procurement 14 38 23 14 12 0 0 52 26 35
2018 Real property 25 28 18 10 16 0 2 54 27 44
2018 Materiel management 15 42 25 6 12 0 0 57 18 34
2018 Information management 15 36 31 6 12 0 0 51 18 60
2018 Information technology 21 30 23 11 8 4 2 55 20 307
2018 Internal audit 19 38 7 10 12 9 4 66 26 32
2018 Evaluation 16 39 5 26 5 8 0 60 35 16
2018 Data sciences 51 22 27 0 0 0 0 73 0 26
2018 Policy 23 27 19 12 11 4 4 54 25 206
2018 Project management 17 38 22 12 5 2 5 58 18 141
2018 Other services to the public 11 32 21 14 17 5 0 45 33 198
2018 None of the above 15 25 19 14 21 3 2 43 37 523
2017 Client contact centre 18 28 24 11 15 2 4 48 27 154
2017 Federal regulators 19 24 18 16 18 0 5 45 36 111
2017 Compliance, inspection and enforcement 12 25 19 19 21 3 2 39 41 2150
2017 Communications or public affairs 32 26 11 8 9 9 5 68 19 72
2017 Access to information and privacy 28 28 20 8 8 4 2 61 18 46
2017 Security 11 27 19 19 18 4 2 41 39 775
2017 Science and technology 18 34 26 8 5 2 6 57 15 121
2017 Legal services 23 37 10 13 9 6 2 66 24 47
2017 Administration and operations 17 34 16 14 13 3 3 54 28 941
2017 Human resources 27 33 14 11 8 3 4 64 21 432
2017 Financial management 22 28 23 11 7 6 3 55 19 154
2017 Procurement 33 32 14 3 0 14 3 79 4 34
2017 Real property 25 24 19 17 10 0 6 52 28 41
2017 Materiel management 32 39 17 0 8 4 0 74 8 24
2017 Information management 27 20 24 13 7 7 2 52 22 62
2017 Information technology 25 34 16 9 9 3 4 64 19 379
2017 Internal audit 37 21 12 7 6 8 8 69 16 25
2017 Evaluation 11 34 14 23 12 7 0 47 37 14
2017 Data sciences 56 18 10 6 0 6 4 82 7 28
2017 Policy 26 31 15 9 13 2 4 60 24 263
2017 Project management 20 28 14 17 12 5 4 53 32 164
2017 Other services to the public 10 18 16 22 24 7 3 31 50 250
2017 None of the above 17 25 17 15 18 4 4 45 36 798
2014 Client contact centre 22 30 22 12 11 3 1 54 23 193
2014 Federal regulators 27 31 17 11 10 3 2 60 22 183
2014 Compliance, inspection and enforcement 18 30 18 15 15 3 2 49 32 3079
2014 Communications or public affairs 33 25 11 9 6 7 8 69 18 118
2014 Access to information and privacy 32 31 21 6 4 2 4 67 11 49
2014 Security 20 31 16 14 14 3 2 54 29 991
2014 Science and technology 28 36 14 8 3 6 4 72 12 161
2014 Legal services 44 17 18 6 12 0 3 63 19 65
2014 Administration and operations 26 32 17 10 8 4 3 62 19 1223
2014 Human resources 31 33 15 7 8 2 3 68 16 480
2014 Financial management 31 32 14 10 7 3 2 67 19 235
2014 Procurement 41 24 13 11 5 3 3 69 17 38
2014 Real property 16 27 16 14 18 6 3 48 34 67
2014 Materiel management 25 34 16 16 6 0 2 61 23 37
2014 Information management 33 34 17 7 5 2 1 70 12 88
2014 Information technology 30 33 15 8 7 3 5 68 16 544
2014 Internal audit 35 24 21 10 3 6 0 64 14 30
2014 Evaluation 11 48 7 25 7 0 2 60 33 36
2014 Other services to the public 21 23 16 17 16 4 2 47 35 407
2014 None of the above 23 28 18 13 12 3 3 54 27 1160

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 31 13 9 6 2 1 72 15 146
2020 Federal regulators 32 24 6 19 18 1 0 56 38 99
2020 Compliance, inspection and enforcement 27 30 11 17 15 1 0 57 32 2236
2020 Communications or public affairs 43 38 6 5 6 2 0 83 11 101
2020 Access to information and privacy 54 23 14 7 0 2 0 78 7 56
2020 Security 31 28 10 15 15 1 0 59 31 629
2020 Science and technology 54 23 10 7 4 1 0 78 12 169
2020 Legal services 49 26 5 11 9 0 0 75 21 95
2020 Administration and operations 42 30 10 9 8 1 0 72 17 1076
2020 Human resources 60 25 7 6 3 0 0 85 8 568
2020 Financial management 60 26 7 4 2 1 0 86 7 273
2020 Procurement 48 28 9 10 6 0 0 76 15 44
2020 Real property 56 20 11 9 4 0 0 75 13 87
2020 Materiel management 51 14 15 11 9 0 0 65 20 36
2020 Information management 46 23 12 13 4 1 1 71 18 93
2020 Information technology 56 25 9 6 3 1 0 81 10 510
2020 Internal audit 55 26 9 10 0 0 0 81 10 34
2020 Evaluation 40 23 19 18 0 0 0 64 18 19
2020 Data sciences 64 26 1 6 0 2 1 92 7 65
2020 Policy 56 22 6 12 3 2 0 79 15 343
2020 Project management 60 25 7 5 2 1 0 86 7 265
2020 Other services to the public 27 30 14 15 12 1 0 58 28 231
2020 None of the above 39 26 10 10 14 1 1 66 24 612
2019 Client contact centre 32 38 12 11 6 0 0 70 17 144
2019 Federal regulators 36 23 11 14 15 0 0 59 29 81
2019 Compliance, inspection and enforcement 26 27 13 17 15 0 0 54 33 2054
2019 Communications or public affairs 47 31 2 14 6 0 0 78 20 90
2019 Access to information and privacy 45 27 9 10 7 2 0 74 17 61
2019 Security 28 33 13 13 12 0 0 61 26 757
2019 Science and technology 48 28 9 10 3 2 0 77 13 121
2019 Legal services 41 22 9 13 15 0 0 63 28 74
2019 Administration and operations 39 30 9 12 9 0 0 70 21 972
2019 Human resources 54 26 8 6 6 0 0 80 12 481
2019 Financial management 52 28 7 8 5 0 0 80 13 229
2019 Procurement 35 25 17 12 10 2 0 61 22 51
2019 Real property 41 39 5 5 8 1 0 81 13 84
2019 Materiel management 41 23 18 7 11 0 0 64 18 31
2019 Information management 43 25 10 9 13 0 1 68 22 78
2019 Information technology 48 32 8 5 6 0 0 81 11 415
2019 Internal audit 68 12 5 10 5 0 0 80 15 32
2019 Data sciences 50 31 8 5 5 0 0 82 11 56
2019 Policy 52 21 7 11 7 1 0 74 19 246
2019 Project management 51 28 6 9 5 1 0 80 14 183
2019 Other services to the public 25 26 14 17 18 0 0 51 35 224
2019 None of the above 29 26 13 15 15 1 0 56 30 583
2018 Client contact centre 24 34 16 14 13 0 0 58 26 141
2018 Federal regulators 22 19 13 18 26 0 1 42 44 93
2018 Compliance, inspection and enforcement 21 30 13 18 18 0 0 51 36 1922
2018 Communications or public affairs 40 32 7 13 8 0 0 72 21 86
2018 Access to information and privacy 42 23 8 16 10 0 0 65 26 48
2018 Security 22 31 14 15 17 1 0 54 32 662
2018 Science and technology 40 29 17 8 6 1 0 69 14 105
2018 Legal services 32 29 11 15 13 0 0 61 28 65
2018 Administration and operations 31 33 11 14 10 1 0 65 24 845
2018 Human resources 46 29 10 9 6 0 0 75 14 366
2018 Financial management 44 29 13 4 8 1 0 74 13 180
2018 Procurement 31 29 14 17 9 0 0 60 26 35
2018 Real property 38 27 12 16 8 0 0 65 24 44
2018 Materiel management 27 35 23 8 6 0 0 63 14 34
2018 Information management 32 32 15 11 10 0 0 64 21 60
2018 Information technology 40 30 8 13 9 0 0 70 22 309
2018 Internal audit 35 29 12 3 17 4 0 66 21 32
2018 Evaluation 36 24 13 8 19 0 0 60 26 16
2018 Data sciences 67 21 8 5 0 0 0 88 5 26
2018 Policy 38 29 12 10 10 1 1 67 21 207
2018 Project management 37 35 11 12 5 0 0 72 17 141
2018 Other services to the public 25 28 14 17 14 1 1 54 31 198
2018 None of the above 27 27 11 15 19 1 0 54 35 521
2017 Client contact centre 31 31 15 9 13 1 1 63 22 154
2017 Federal regulators 24 27 13 14 21 0 2 52 36 109
2017 Compliance, inspection and enforcement 21 28 13 18 19 1 0 49 37 2145
2017 Communications or public affairs 54 21 12 7 4 2 0 76 12 72
2017 Access to information and privacy 49 19 15 9 6 2 0 69 16 47
2017 Security 23 28 14 19 16 1 0 51 35 776
2017 Science and technology 34 34 11 14 7 0 1 68 21 121
2017 Legal services 41 23 6 17 8 4 0 67 27 47
2017 Administration and operations 31 33 11 11 12 1 0 65 24 940
2017 Human resources 45 31 7 11 6 1 0 76 17 432
2017 Financial management 42 30 14 8 6 1 0 72 14 154
2017 Procurement 42 33 6 8 3 8 0 81 12 34
2017 Real property 34 37 13 7 9 0 0 71 16 41
2017 Materiel management 45 25 8 18 4 0 0 70 22 24
2017 Information management 43 18 10 17 14 0 0 60 30 62
2017 Information technology 41 31 11 10 7 1 1 72 17 380
2017 Internal audit 60 28 8 0 4 0 0 88 4 25
2017 Evaluation 23 42 6 21 8 0 0 65 29 14
2017 Data sciences 66 31 2 0 0 0 0 98 0 29
2017 Policy 42 25 10 12 11 0 0 67 23 264
2017 Project management 31 34 9 15 12 0 0 65 26 164
2017 Other services to the public 21 22 14 18 22 2 2 44 41 249
2017 None of the above 26 27 12 16 17 2 1 54 34 796
2014 Client contact centre 35 32 12 10 11 1 0 67 21 193
2014 Federal regulators 34 27 12 11 12 2 1 63 24 183
2014 Compliance, inspection and enforcement 28 30 11 15 15 0 0 58 30 3078
2014 Communications or public affairs 49 27 6 7 10 2 0 77 17 118
2014 Access to information and privacy 40 36 8 6 9 0 0 77 15 49
2014 Security 30 29 14 12 15 0 0 59 27 992
2014 Science and technology 46 31 9 9 4 1 0 78 13 161
2014 Legal services 35 35 10 13 6 0 0 70 20 65
2014 Administration and operations 36 32 10 11 9 1 1 70 21 1222
2014 Human resources 43 30 9 12 5 1 0 74 18 479
2014 Financial management 46 31 7 9 6 0 0 77 16 236
2014 Procurement 55 16 11 13 5 0 0 70 19 38
2014 Real property 29 30 11 11 19 0 1 59 30 67
2014 Materiel management 41 21 13 14 6 5 0 66 20 37
2014 Information management 39 34 10 7 10 0 0 73 16 88
2014 Information technology 43 29 11 10 6 1 0 72 17 544
2014 Internal audit 39 29 18 10 3 0 0 69 13 30
2014 Evaluation 30 47 5 11 7 0 0 77 18 36
2014 Other services to the public 31 24 13 18 14 1 0 55 32 405
2014 None of the above 35 27 12 13 12 1 0 63 25 1160

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 33 9 5 2 1 1 84 7 147
2020 Federal regulators 32 35 12 13 8 0 0 66 21 100
2020 Compliance, inspection and enforcement 30 38 12 13 7 0 0 68 20 2243
2020 Communications or public affairs 56 29 5 8 2 0 0 85 10 103
2020 Access to information and privacy 61 29 9 0 0 0 0 91 0 56
2020 Security 33 37 12 10 8 0 0 70 18 627
2020 Science and technology 59 27 8 3 2 1 0 86 5 169
2020 Legal services 57 28 3 12 1 0 0 84 13 95
2020 Administration and operations 48 34 7 7 3 0 0 82 10 1075
2020 Human resources 64 24 5 5 2 0 0 88 7 567
2020 Financial management 66 24 5 5 0 0 0 90 5 273
2020 Procurement 53 33 9 2 4 0 0 86 6 44
2020 Real property 62 24 6 7 1 0 0 85 9 86
2020 Materiel management 52 18 16 6 8 0 0 70 14 36
2020 Information management 60 30 4 4 3 0 0 90 6 93
2020 Information technology 60 28 5 3 2 0 0 89 6 510
2020 Internal audit 80 18 0 2 0 0 0 98 2 34
2020 Evaluation 41 45 0 13 0 0 0 87 13 19
2020 Data sciences 75 22 1 0 0 0 1 99 0 63
2020 Policy 63 25 6 4 1 1 0 89 5 341
2020 Project management 69 22 6 1 0 0 0 92 2 266
2020 Other services to the public 30 36 12 12 8 0 0 67 21 229
2020 None of the above 43 33 9 8 6 0 0 77 14 611
2019 Client contact centre 34 39 11 10 6 0 0 73 16 144
2019 Federal regulators 35 33 8 13 12 0 0 68 25 81
2019 Compliance, inspection and enforcement 28 38 12 13 8 0 0 66 22 2059
2019 Communications or public affairs 55 28 5 9 3 0 0 83 12 88
2019 Access to information and privacy 53 32 2 8 4 1 0 86 12 61
2019 Security 31 37 12 13 7 0 0 67 20 752
2019 Science and technology 49 34 7 7 2 1 0 83 9 122
2019 Legal services 32 44 7 13 4 0 0 76 17 75
2019 Administration and operations 43 35 9 9 4 0 0 78 13 971
2019 Human resources 60 25 6 6 3 0 0 85 9 480
2019 Financial management 58 27 7 5 3 0 0 86 8 229
2019 Procurement 33 39 20 6 2 0 0 72 8 51
2019 Real property 51 29 9 9 3 0 0 80 12 84
2019 Materiel management 30 45 18 7 0 0 0 76 7 32
2019 Information management 38 33 9 13 7 0 0 71 20 78
2019 Information technology 49 33 9 5 4 0 0 83 8 414
2019 Internal audit 57 34 0 7 2 0 0 91 9 32
2019 Data sciences 61 30 2 5 2 0 0 90 8 55
2019 Policy 52 32 6 8 3 0 0 84 10 246
2019 Project management 54 34 4 7 2 0 0 88 9 184
2019 Other services to the public 27 33 16 14 9 0 0 60 23 225
2019 None of the above 30 35 15 10 8 1 0 66 19 586
2018 Client contact centre 25 42 17 11 5 0 0 67 16 143
2018 Federal regulators 23 37 16 12 11 0 1 60 23 92
2018 Compliance, inspection and enforcement 22 41 14 13 9 0 0 63 22 1925
2018 Communications or public affairs 52 29 4 8 7 0 0 80 15 86
2018 Access to information and privacy 47 35 6 6 6 0 0 81 12 48
2018 Security 21 42 17 13 6 0 0 63 19 664
2018 Science and technology 40 39 11 7 3 0 0 79 10 105
2018 Legal services 35 49 7 3 6 0 0 84 9 64
2018 Administration and operations 35 38 12 9 6 0 0 73 15 845
2018 Human resources 52 36 6 5 1 0 0 87 6 366
2018 Financial management 49 31 8 6 4 1 0 81 10 177
2018 Procurement 34 38 8 21 0 0 0 72 21 35
2018 Real property 36 27 20 14 2 0 0 64 16 44
2018 Materiel management 33 50 9 8 0 0 0 83 8 34
2018 Information management 37 42 5 9 7 0 0 79 16 60
2018 Information technology 38 40 12 6 3 0 0 78 9 310
2018 Internal audit 54 14 6 16 9 0 0 69 25 32
2018 Evaluation 42 32 13 8 5 0 0 74 13 16
2018 Data sciences 77 18 3 3 0 0 0 95 3 26
2018 Policy 46 31 8 7 7 0 1 78 14 205
2018 Project management 43 43 10 4 1 0 0 86 4 141
2018 Other services to the public 26 43 13 9 8 1 1 70 17 199
2018 None of the above 27 37 15 12 9 0 0 64 21 519
2017 Client contact centre 28 38 16 8 8 1 1 67 17 155
2017 Federal regulators 24 34 13 17 12 0 0 58 29 111
2017 Compliance, inspection and enforcement 20 40 14 16 10 0 0 60 26 2148
2017 Communications or public affairs 52 30 6 9 3 0 0 82 12 72
2017 Access to information and privacy 32 49 11 2 6 0 0 81 8 47
2017 Security 17 43 17 15 7 0 0 60 23 775
2017 Science and technology 34 41 13 10 2 0 0 75 12 122
2017 Legal services 39 42 9 9 0 2 0 82 9 47
2017 Administration and operations 27 44 12 11 6 0 0 71 17 942
2017 Human resources 43 38 9 8 2 0 0 81 10 432
2017 Financial management 42 39 9 6 5 0 0 81 10 154
2017 Procurement 51 38 5 3 0 3 0 91 3 34
2017 Real property 31 43 12 12 2 0 0 73 15 40
2017 Materiel management 38 43 13 0 6 0 0 82 6 23
2017 Information management 38 29 14 11 8 0 0 67 18 62
2017 Information technology 40 38 10 8 4 0 0 78 13 379
2017 Internal audit 53 40 6 0 0 0 0 94 0 25
2017 Evaluation 29 42 0 29 0 0 0 71 29 14
2017 Data sciences 72 26 2 0 0 0 0 98 0 29
2017 Policy 38 39 7 8 7 0 0 78 15 264
2017 Project management 35 39 7 12 6 1 0 75 19 164
2017 Other services to the public 19 36 21 15 9 1 0 55 24 249
2017 None of the above 23 38 14 14 11 1 0 62 25 797
2014 Client contact centre 24 45 15 8 7 1 0 69 15 190
2014 Federal regulators 31 39 11 9 9 0 1 70 19 183
2014 Compliance, inspection and enforcement 22 45 14 12 7 0 0 67 19 3078
2014 Communications or public affairs 52 34 2 9 3 0 0 86 11 118
2014 Access to information and privacy 51 28 13 8 0 0 0 79 8 49
2014 Security 24 42 14 11 8 0 0 67 19 991
2014 Science and technology 52 39 4 4 1 0 0 91 5 161
2014 Legal services 41 41 6 10 2 0 0 82 12 65
2014 Administration and operations 34 43 10 9 3 0 0 78 12 1220
2014 Human resources 46 38 7 5 3 0 0 85 8 480
2014 Financial management 44 39 9 5 3 0 0 83 8 236
2014 Procurement 28 32 16 24 0 0 0 59 24 38
2014 Real property 27 39 12 14 8 0 0 66 22 67
2014 Materiel management 38 33 13 16 0 0 0 71 16 37
2014 Information management 40 44 7 6 4 0 0 84 9 88
2014 Information technology 39 43 9 5 4 0 0 82 9 544
2014 Internal audit 35 41 20 0 3 0 0 76 3 30
2014 Evaluation 29 51 13 2 5 0 0 80 7 36
2014 Other services to the public 25 39 14 13 9 0 0 64 22 406
2014 None of the above 33 39 12 10 5 0 0 72 16 1157

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 36 16 7 1 2 2 75 8 145
2020 Federal regulators 26 40 14 11 6 2 0 68 18 99
2020 Compliance, inspection and enforcement 26 40 17 9 6 1 1 67 15 2230
2020 Communications or public affairs 51 28 9 6 2 4 0 82 9 102
2020 Access to information and privacy 50 33 11 0 2 2 2 86 2 55
2020 Security 26 40 18 8 6 1 1 67 15 623
2020 Science and technology 48 31 13 6 1 0 1 80 7 167
2020 Legal services 46 38 8 5 2 0 0 84 7 95
2020 Administration and operations 40 37 12 7 3 1 0 79 9 1075
2020 Human resources 56 30 8 4 1 1 0 87 5 568
2020 Financial management 58 27 10 4 0 1 0 86 4 272
2020 Procurement 40 33 14 8 4 2 0 74 12 44
2020 Real property 57 27 6 4 4 2 0 85 9 87
2020 Materiel management 52 24 15 0 9 0 0 76 9 35
2020 Information management 46 33 11 6 1 2 1 82 7 93
2020 Information technology 52 35 8 2 2 1 0 88 4 505
2020 Internal audit 55 17 26 2 0 0 0 72 2 34
2020 Evaluation 41 36 13 9 0 0 0 78 9 19
2020 Data sciences 65 29 3 1 0 0 1 96 1 63
2020 Policy 54 33 6 4 2 1 0 88 6 340
2020 Project management 57 33 7 2 0 1 0 90 2 264
2020 Other services to the public 24 38 22 6 6 3 1 65 13 228
2020 None of the above 35 36 16 5 7 1 1 72 12 610
2019 Client contact centre 26 43 19 5 5 1 1 70 10 143
2019 Federal regulators 26 40 21 5 8 0 0 66 13 80
2019 Compliance, inspection and enforcement 23 41 18 9 7 1 0 65 17 2059
2019 Communications or public affairs 50 31 11 5 4 0 0 80 8 90
2019 Access to information and privacy 45 35 10 5 4 1 0 81 9 61
2019 Security 25 42 18 7 6 1 1 68 13 756
2019 Science and technology 37 47 10 3 0 2 0 86 3 121
2019 Legal services 39 36 13 7 4 1 0 76 11 75
2019 Administration and operations 36 38 13 6 5 1 0 75 11 974
2019 Human resources 52 33 8 3 3 0 0 86 6 482
2019 Financial management 51 30 8 5 4 2 0 83 9 229
2019 Procurement 30 43 16 7 4 0 0 73 11 51
2019 Real property 43 36 17 2 1 1 0 79 3 84
2019 Materiel management 29 51 10 3 7 0 0 79 10 32
2019 Information management 31 34 20 6 4 3 1 69 11 78
2019 Information technology 48 35 10 3 3 1 0 83 6 414
2019 Internal audit 71 22 0 5 2 0 0 93 7 32
2019 Data sciences 60 27 10 0 3 0 0 87 3 56
2019 Policy 49 32 7 8 2 2 0 83 10 247
2019 Project management 52 32 8 6 1 1 1 85 7 184
2019 Other services to the public 20 32 24 13 8 1 2 53 22 223
2019 None of the above 25 36 21 9 7 2 0 62 16 586
2018 Client contact centre 20 44 18 7 9 0 1 65 17 143
2018 Federal regulators 20 33 22 12 8 3 2 55 22 93
2018 Compliance, inspection and enforcement 17 44 22 10 6 1 0 62 16 1926
2018 Communications or public affairs 44 41 5 8 3 0 0 84 11 85
2018 Access to information and privacy 33 38 20 6 4 0 0 71 10 49
2018 Security 19 44 19 10 7 1 0 64 17 663
2018 Science and technology 33 45 15 5 3 0 0 78 7 104
2018 Legal services 37 40 15 6 2 0 0 78 7 65
2018 Administration and operations 30 41 17 7 5 1 0 71 12 845
2018 Human resources 44 39 11 2 2 2 0 84 4 366
2018 Financial management 43 36 10 6 3 2 0 80 10 180
2018 Procurement 26 42 21 6 6 0 0 68 12 34
2018 Real property 35 40 12 0 7 5 0 80 7 44
2018 Materiel management 21 52 21 6 0 0 0 73 6 34
2018 Information management 36 38 13 4 9 0 0 74 13 60
2018 Information technology 34 43 14 6 3 0 0 77 9 309
2018 Internal audit 40 22 14 21 3 0 0 62 23 32
2018 Evaluation 44 42 8 0 5 0 0 87 5 16
2018 Data sciences 55 45 0 0 0 0 0 100 0 26
2018 Policy 45 32 9 8 5 1 0 78 13 207
2018 Project management 40 44 10 4 1 1 0 85 5 140
2018 Other services to the public 19 43 23 6 7 2 1 64 12 199
2018 None of the above 25 37 18 10 8 1 0 64 18 520

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 32 13 4 5 4 2 78 9 147
2020 Federal regulators 39 23 15 10 8 2 3 65 19 98
2020 Compliance, inspection and enforcement 36 29 14 7 8 4 2 70 16 2254
2020 Communications or public affairs 50 27 10 2 2 5 5 85 4 103
2020 Access to information and privacy 45 29 14 2 0 6 4 83 2 56
2020 Security 38 28 14 6 9 3 2 69 16 630
2020 Science and technology 55 19 8 5 4 7 2 81 10 168
2020 Legal services 54 24 12 6 2 1 0 79 8 96
2020 Administration and operations 47 24 12 5 5 4 3 77 11 1079
2020 Human resources 60 21 7 2 3 4 2 87 6 571
2020 Financial management 58 17 9 3 3 6 4 83 6 273
2020 Procurement 36 25 13 3 3 15 6 77 7 44
2020 Real property 49 33 7 2 2 5 1 88 5 87
2020 Materiel management 51 20 6 7 8 9 0 77 16 35
2020 Information management 52 25 4 6 6 7 1 83 13 92
2020 Information technology 53 22 12 1 3 6 3 82 5 510
2020 Internal audit 51 28 7 0 2 2 9 89 2 34
2020 Evaluation 45 27 9 9 0 10 0 80 10 19
2020 Data sciences 50 33 6 0 0 8 3 93 0 65
2020 Policy 55 21 7 3 5 7 3 84 8 344
2020 Project management 59 18 12 3 2 5 1 83 5 264
2020 Other services to the public 34 32 12 6 8 4 2 71 16 230
2020 None of the above 44 22 10 8 8 5 4 72 17 615
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 31 15 8 4 2 5 71 13 147
2020 Federal regulators 36 23 20 11 6 1 3 62 18 100
2020 Compliance, inspection and enforcement 33 27 20 8 8 1 4 63 17 2249
2020 Communications or public affairs 58 19 13 2 5 0 4 80 7 104
2020 Access to information and privacy 47 18 17 2 4 2 10 74 7 56
2020 Security 32 26 20 7 9 1 4 62 17 627
2020 Science and technology 55 20 10 5 1 2 7 82 7 169
2020 Legal services 41 34 16 6 1 0 2 76 7 96
2020 Administration and operations 47 28 13 4 4 1 4 79 8 1077
2020 Human resources 52 27 12 3 2 1 4 83 4 572
2020 Financial management 55 24 10 6 1 0 3 82 8 274
2020 Procurement 44 35 17 0 2 2 0 80 2 44
2020 Real property 63 20 8 6 2 0 0 83 9 86
2020 Materiel management 46 19 19 3 0 9 3 74 4 35
2020 Information management 57 25 8 3 5 0 3 84 8 93
2020 Information technology 59 23 10 3 2 1 2 84 5 511
2020 Internal audit 38 50 4 2 3 0 2 90 6 34
2020 Evaluation 42 38 0 10 5 0 5 85 15 18
2020 Data sciences 64 26 9 0 0 0 1 91 0 65
2020 Policy 63 21 8 5 2 0 0 85 7 343
2020 Project management 65 22 7 3 0 0 3 90 3 265
2020 Other services to the public 33 20 26 8 7 2 3 57 16 231
2020 None of the above 39 21 17 8 7 2 6 65 16 616
2019 Client contact centre 36 29 19 7 5 1 2 68 12 145
2019 Federal regulators 39 31 12 8 10 0 0 70 18 81
2019 Compliance, inspection and enforcement 27 28 21 9 9 1 4 58 19 2061
2019 Communications or public affairs 53 20 14 8 1 1 3 76 10 90
2019 Access to information and privacy 35 24 17 4 8 3 8 67 13 62
2019 Security 32 28 19 8 7 1 6 64 16 755
2019 Science and technology 46 30 12 6 1 3 3 81 6 122
2019 Legal services 38 30 8 13 7 3 1 71 20 75
2019 Administration and operations 39 29 17 7 5 1 3 70 12 976
2019 Human resources 47 24 15 4 3 3 4 77 7 483
2019 Financial management 48 26 12 4 5 1 4 77 10 229
2019 Procurement 30 36 19 10 2 0 4 69 12 51
2019 Real property 56 25 12 3 3 0 1 81 7 85
2019 Materiel management 31 40 18 0 7 0 3 74 7 33
2019 Information management 42 30 15 4 6 0 2 73 11 78
2019 Information technology 51 27 15 2 3 0 1 80 5 414
2019 Internal audit 56 14 22 5 2 0 0 71 7 32
2019 Data sciences 53 38 3 3 3 0 0 90 6 56
2019 Policy 56 25 8 5 5 0 0 82 10 246
2019 Project management 61 22 9 5 1 1 2 85 6 184
2019 Other services to the public 26 24 29 8 6 2 6 54 14 224
2019 None of the above 31 28 17 9 9 2 4 63 19 588

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 29 18 9 7 0 1 65 17 145
2020 Federal regulators 34 31 11 13 11 0 0 64 24 99
2020 Compliance, inspection and enforcement 30 31 15 12 12 1 0 61 24 2254
2020 Communications or public affairs 51 24 8 8 8 0 0 75 17 103
2020 Access to information and privacy 64 16 12 7 2 0 0 80 9 56
2020 Security 34 29 14 11 11 0 0 63 23 627
2020 Science and technology 55 24 8 8 5 0 0 79 13 169
2020 Legal services 31 27 22 11 9 0 0 58 20 96
2020 Administration and operations 45 30 11 7 6 0 0 75 14 1081
2020 Human resources 46 32 12 6 3 0 1 79 9 572
2020 Financial management 53 26 8 7 3 1 1 81 11 274
2020 Procurement 56 20 13 4 4 2 0 78 8 44
2020 Real property 44 40 7 4 4 0 1 84 9 87
2020 Materiel management 47 29 11 7 6 0 0 76 13 35
2020 Information management 50 28 5 7 7 1 2 80 15 93
2020 Information technology 51 29 10 5 4 0 1 81 9 511
2020 Internal audit 50 40 2 2 2 3 0 94 4 34
2020 Evaluation 52 24 5 19 0 0 0 76 19 18
2020 Data sciences 57 31 7 0 4 0 1 89 4 65
2020 Policy 52 26 8 7 4 1 0 80 12 341
2020 Project management 56 27 7 7 3 0 0 83 10 265
2020 Other services to the public 35 26 15 13 9 1 1 62 23 230
2020 None of the above 36 30 11 10 11 1 1 68 21 612
2019 Client contact centre 35 33 17 5 9 1 0 69 14 145
2019 Federal regulators 35 27 13 16 10 0 0 61 25 82
2019 Compliance, inspection and enforcement 26 31 17 13 13 0 0 57 26 2060
2019 Communications or public affairs 44 36 6 9 5 0 0 80 14 90
2019 Access to information and privacy 44 23 17 11 4 0 2 68 15 62
2019 Security 29 29 17 13 11 0 0 58 24 756
2019 Science and technology 43 27 17 6 6 1 1 71 12 122
2019 Legal services 30 34 9 18 8 0 0 65 26 75
2019 Administration and operations 38 29 16 10 7 0 0 67 17 975
2019 Human resources 46 28 13 8 5 1 1 74 13 483
2019 Financial management 44 30 7 11 7 1 1 75 17 229
2019 Procurement 26 29 21 14 8 0 2 57 22 51
2019 Real property 38 39 11 6 3 1 1 79 10 84
2019 Materiel management 33 25 25 15 2 0 0 58 17 33
2019 Information management 41 37 3 9 10 0 0 78 19 78
2019 Information technology 42 33 12 5 6 1 0 76 12 412
2019 Internal audit 56 17 7 17 2 0 0 73 19 32
2019 Data sciences 42 32 17 2 6 0 0 74 8 56
2019 Policy 43 30 9 9 8 0 0 74 17 245
2019 Project management 42 31 11 8 6 1 1 74 14 183
2019 Other services to the public 29 27 17 15 11 0 1 56 27 225
2019 None of the above 27 30 16 13 12 1 1 58 26 585
2018 Client contact centre 22 31 21 15 11 0 0 53 26 141
2018 Federal regulators 24 29 17 12 17 0 0 53 30 90
2018 Compliance, inspection and enforcement 21 34 16 15 14 0 0 55 29 1917
2018 Communications or public affairs 51 23 10 11 6 0 0 74 17 85
2018 Access to information and privacy 44 20 22 6 6 2 0 65 12 49
2018 Security 23 32 15 16 14 0 0 55 30 662
2018 Science and technology 34 40 7 4 13 0 1 75 17 105
2018 Legal services 26 38 15 14 6 2 0 65 20 67
2018 Administration and operations 34 32 13 13 7 0 0 67 20 842
2018 Human resources 42 34 9 9 6 0 0 76 14 364
2018 Financial management 39 38 10 8 4 1 0 78 12 182
2018 Procurement 32 43 12 7 6 0 0 75 13 35
2018 Real property 43 29 14 5 9 0 0 72 14 42
2018 Materiel management 18 44 15 6 10 3 3 67 17 34
2018 Information management 36 38 15 5 5 0 0 74 10 60
2018 Information technology 34 35 16 7 7 0 1 70 14 304
2018 Internal audit 39 35 4 9 12 0 0 75 21 32
2018 Evaluation 31 24 26 8 11 0 0 55 19 16
2018 Data sciences 66 23 6 5 0 0 0 89 5 26
2018 Policy 33 33 15 9 10 1 0 66 18 208
2018 Project management 39 37 15 7 2 0 0 76 9 139
2018 Other services to the public 25 37 14 11 12 1 1 63 23 196
2018 None of the above 25 31 15 13 15 0 1 56 29 520
2017 Client contact centre 22 34 21 10 10 1 1 57 21 155
2017 Federal regulators 25 28 14 13 19 1 0 53 33 111
2017 Compliance, inspection and enforcement 20 35 15 16 14 1 0 55 30 2152
2017 Communications or public affairs 37 36 11 10 4 0 1 74 14 72
2017 Access to information and privacy 34 29 17 12 7 2 0 64 19 47
2017 Security 21 36 16 14 12 1 0 58 26 776
2017 Science and technology 38 32 15 7 8 1 0 70 15 122
2017 Legal services 28 32 20 10 6 4 0 62 17 47
2017 Administration and operations 33 35 13 10 8 1 0 68 19 944
2017 Human resources 42 35 10 8 5 1 0 77 13 432
2017 Financial management 34 35 13 11 6 0 1 70 17 154
2017 Procurement 37 36 16 3 7 0 0 74 10 34
2017 Real property 35 27 17 12 9 0 0 62 21 41
2017 Materiel management 30 54 12 0 4 0 0 84 4 24
2017 Information management 38 28 23 4 5 0 2 68 9 62
2017 Information technology 38 33 13 9 8 0 0 71 17 380
2017 Internal audit 65 33 0 2 0 0 0 98 2 25
2017 Evaluation 22 21 41 0 11 7 0 45 11 14
2017 Data sciences 43 51 4 2 0 0 0 94 2 29
2017 Policy 30 31 13 11 13 0 1 62 25 264
2017 Project management 31 40 10 10 8 0 0 71 19 164
2017 Other services to the public 22 31 15 14 17 2 0 54 31 250
2017 None of the above 26 34 14 13 12 0 0 61 25 797
2014 Client contact centre 22 39 15 11 11 2 0 62 22 193
2014 Federal regulators 33 35 11 13 8 1 0 68 21 183
2014 Compliance, inspection and enforcement 22 35 15 14 13 0 0 58 27 3079
2014 Communications or public affairs 40 38 8 9 5 0 0 78 13 118
2014 Access to information and privacy 40 37 15 4 4 0 0 77 8 49
2014 Security 25 35 16 12 12 0 0 60 24 992
2014 Science and technology 39 30 13 11 6 0 0 69 17 161
2014 Legal services 26 32 17 10 12 0 3 60 23 65
2014 Administration and operations 34 35 13 10 7 1 1 70 17 1222
2014 Human resources 40 32 12 9 6 0 1 72 15 479
2014 Financial management 44 33 7 8 7 0 1 78 15 236
2014 Procurement 36 32 13 13 3 3 0 70 17 38
2014 Real property 38 24 17 5 14 2 2 63 20 67
2014 Materiel management 33 45 11 8 3 0 0 78 11 37
2014 Information management 40 31 13 11 6 0 0 71 16 88
2014 Information technology 36 33 15 8 7 0 0 69 15 544
2014 Internal audit 31 37 14 15 3 0 0 68 18 30
2014 Evaluation 37 25 15 16 5 0 2 64 21 36
2014 Other services to the public 26 31 17 12 12 1 0 58 25 407
2014 None of the above 27 34 14 14 10 1 0 62 24 1158

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 25 16 9 9 2 2 65 19 147
2020 Federal regulators 36 21 20 10 10 2 1 59 20 100
2020 Compliance, inspection and enforcement 33 26 17 9 12 2 2 61 21 2246
2020 Communications or public affairs 53 21 12 7 4 0 3 77 11 104
2020 Access to information and privacy 62 17 11 3 4 0 3 82 7 56
2020 Security 39 22 18 8 11 1 1 62 20 625
2020 Science and technology 58 23 7 7 5 1 1 81 12 169
2020 Legal services 32 30 20 9 6 2 1 64 15 95
2020 Administration and operations 46 23 13 6 7 2 2 72 14 1078
2020 Human resources 53 25 11 5 3 1 2 80 8 569
2020 Financial management 58 19 11 4 5 1 2 79 9 274
2020 Procurement 56 21 14 4 6 0 0 77 10 44
2020 Real property 53 23 12 6 5 0 0 76 12 87
2020 Materiel management 56 19 5 9 7 3 2 78 16 35
2020 Information management 57 20 5 8 5 2 2 82 13 93
2020 Information technology 55 23 11 4 4 2 1 80 8 512
2020 Internal audit 48 19 11 8 3 9 0 75 13 34
2020 Evaluation 67 14 19 0 0 0 0 81 0 18
2020 Data sciences 58 25 9 2 2 1 3 86 4 65
2020 Policy 57 20 11 5 5 1 1 79 10 343
2020 Project management 62 23 6 5 3 1 0 86 8 265
2020 Other services to the public 37 20 22 6 13 1 0 59 19 230
2020 None of the above 43 21 14 9 9 2 2 66 19 614

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 29 13 12 6 0 1 68 19 146
2020 Federal regulators 32 27 20 12 7 1 0 60 20 100
2020 Compliance, inspection and enforcement 32 34 13 10 10 0 0 67 20 2252
2020 Communications or public affairs 55 30 4 5 6 0 1 85 11 104
2020 Access to information and privacy 56 30 7 6 2 0 0 86 7 56
2020 Security 39 28 13 9 9 1 1 68 18 628
2020 Science and technology 56 24 11 3 4 0 2 81 8 168
2020 Legal services 35 29 13 15 5 1 1 66 21 96
2020 Administration and operations 46 30 10 7 5 1 1 77 12 1080
2020 Human resources 54 31 6 5 2 0 2 86 8 572
2020 Financial management 60 26 6 6 2 0 0 86 8 274
2020 Procurement 52 14 17 8 5 4 0 68 14 44
2020 Real property 52 24 12 6 6 0 0 75 12 87
2020 Materiel management 44 30 23 3 0 0 0 74 3 35
2020 Information management 51 30 7 6 5 0 1 82 11 93
2020 Information technology 53 26 10 5 5 1 0 81 9 509
2020 Internal audit 58 34 2 2 3 0 0 92 6 34
2020 Evaluation 72 5 10 9 5 0 0 76 14 18
2020 Data sciences 54 38 2 1 4 0 1 93 5 64
2020 Policy 57 26 7 4 6 1 0 84 10 343
2020 Project management 58 27 6 6 2 0 0 85 8 262
2020 Other services to the public 33 28 17 10 11 2 0 62 21 230
2020 None of the above 40 28 13 9 9 0 1 69 18 617
2019 Client contact centre 37 33 13 9 7 1 0 71 17 142
2019 Federal regulators 32 32 13 15 7 0 0 64 23 82
2019 Compliance, inspection and enforcement 28 32 16 12 12 0 0 60 24 2043
2019 Communications or public affairs 52 27 7 8 7 0 0 79 15 90
2019 Access to information and privacy 43 33 10 9 5 0 0 76 14 62
2019 Security 33 30 15 13 8 0 1 63 22 748
2019 Science and technology 50 26 14 5 3 1 1 78 8 121
2019 Legal services 32 36 9 12 11 0 0 68 22 75
2019 Administration and operations 38 34 12 8 7 0 0 73 15 972
2019 Human resources 52 27 8 7 5 0 1 80 11 482
2019 Financial management 47 31 9 7 5 1 1 79 12 229
2019 Procurement 29 35 9 15 11 0 0 65 26 51
2019 Real property 43 38 9 6 3 0 0 81 10 85
2019 Materiel management 35 40 12 13 0 0 0 75 13 33
2019 Information management 48 20 14 5 11 1 0 69 17 78
2019 Information technology 42 33 12 8 5 0 0 75 13 413
2019 Internal audit 63 19 10 2 2 2 0 85 5 32
2019 Data sciences 60 16 10 10 1 2 0 78 12 54
2019 Policy 40 27 13 15 5 0 0 67 20 245
2019 Project management 37 36 11 13 2 0 1 74 15 182
2019 Other services to the public 29 30 15 12 10 2 3 61 23 223
2019 None of the above 28 32 15 13 10 1 1 62 23 581
2018 Client contact centre 26 34 17 9 15 0 0 60 23 141
2018 Federal regulators 23 30 14 13 19 0 0 54 32 89
2018 Compliance, inspection and enforcement 24 34 16 14 12 0 0 58 27 1903
2018 Communications or public affairs 52 18 6 16 8 0 0 71 24 84
2018 Access to information and privacy 39 38 2 13 8 0 0 77 21 49
2018 Security 26 33 14 15 11 0 0 59 26 658
2018 Science and technology 34 35 13 7 9 1 1 70 16 104
2018 Legal services 27 35 12 22 3 2 0 63 25 67
2018 Administration and operations 36 33 12 11 7 1 0 70 18 838
2018 Human resources 44 32 9 9 5 0 0 77 14 364
2018 Financial management 41 36 12 2 6 1 1 79 9 181
2018 Procurement 32 35 17 5 8 0 3 69 14 35
2018 Real property 41 22 5 20 11 0 0 64 31 42
2018 Materiel management 21 42 17 8 9 0 3 65 18 34
2018 Information management 36 36 16 10 2 0 0 72 12 60
2018 Information technology 39 32 12 11 5 0 1 72 15 303
2018 Internal audit 48 31 6 5 10 0 0 79 15 32
2018 Evaluation 44 32 13 5 5 0 0 76 11 16
2018 Data sciences 66 29 0 5 0 0 0 95 5 26
2018 Policy 35 31 11 12 10 1 0 67 22 205
2018 Project management 37 41 9 8 4 0 0 79 12 138
2018 Other services to the public 26 40 14 9 10 1 0 67 19 195
2018 None of the above 29 30 13 13 13 0 1 60 27 522
2017 Client contact centre 24 37 17 12 9 0 1 62 21 155
2017 Federal regulators 33 27 9 13 18 0 0 59 31 110
2017 Compliance, inspection and enforcement 24 33 14 15 13 1 0 57 29 2148
2017 Communications or public affairs 46 28 12 7 6 0 1 74 13 72
2017 Access to information and privacy 37 26 19 9 9 0 0 63 18 47
2017 Security 27 35 13 13 11 1 0 62 24 774
2017 Science and technology 38 37 8 9 7 1 0 75 17 121
2017 Legal services 32 37 13 13 4 2 0 70 17 47
2017 Administration and operations 35 35 11 10 7 1 1 71 18 944
2017 Human resources 39 37 8 9 5 1 0 77 14 432
2017 Financial management 35 37 11 10 6 1 1 73 16 154
2017 Procurement 37 27 9 11 8 7 0 69 21 34
2017 Real property 35 30 2 23 9 0 0 65 32 41
2017 Materiel management 34 46 12 4 4 0 0 79 8 24
2017 Information management 39 31 19 5 3 0 3 72 8 62
2017 Information technology 41 29 12 10 8 1 1 71 18 379
2017 Internal audit 54 27 8 0 6 4 0 85 7 25
2017 Evaluation 36 35 15 14 0 0 0 71 14 14
2017 Data sciences 79 19 0 2 0 0 0 98 2 29
2017 Policy 33 30 11 15 10 0 0 63 25 262
2017 Project management 35 36 9 11 10 0 0 70 21 164
2017 Other services to the public 23 30 17 13 14 1 1 55 28 247
2017 None of the above 29 31 14 12 13 0 1 61 25 797
2014 Client contact centre 23 41 13 11 10 2 0 65 21 193
2014 Federal regulators 34 32 13 12 6 2 1 68 19 183
2014 Compliance, inspection and enforcement 24 36 14 14 11 0 0 60 25 3077
2014 Communications or public affairs 47 33 7 8 5 1 0 80 13 118
2014 Access to information and privacy 53 25 8 10 4 0 0 78 15 49
2014 Security 27 33 16 13 11 0 0 60 23 993
2014 Science and technology 40 35 9 13 3 0 0 74 16 161
2014 Legal services 29 33 12 17 6 2 2 64 23 65
2014 Administration and operations 36 35 11 11 6 1 0 71 17 1222
2014 Human resources 40 34 10 10 5 0 1 75 15 479
2014 Financial management 45 30 10 8 6 0 0 75 14 236
2014 Procurement 44 30 5 11 8 3 0 75 19 38
2014 Real property 34 24 23 5 14 0 0 58 19 67
2014 Materiel management 35 34 16 8 6 0 0 70 14 37
2014 Information management 39 37 10 10 4 0 0 76 13 88
2014 Information technology 37 35 12 8 7 1 0 72 16 544
2014 Internal audit 31 26 29 10 3 0 0 57 14 30
2014 Evaluation 33 36 11 13 5 0 2 71 19 36
2014 Other services to the public 27 34 13 12 14 1 0 62 26 406
2014 None of the above 29 31 15 14 10 0 0 61 24 1160

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 39 61 147
2020 Federal regulators 40 60 100
2020 Compliance, inspection and enforcement 32 68 2255
2020 Communications or public affairs 31 69 104
2020 Access to information and privacy 32 68 56
2020 Security 27 73 630
2020 Science and technology 38 62 169
2020 Legal services 40 60 96
2020 Administration and operations 40 60 1081
2020 Human resources 39 61 574
2020 Financial management 43 57 273
2020 Procurement 25 75 43
2020 Real property 29 71 86
2020 Materiel management 53 47 36
2020 Information management 43 57 93
2020 Information technology 38 62 514
2020 Internal audit 27 73 34
2020 Evaluation 23 77 19
2020 Data sciences 40 60 65
2020 Policy 37 63 344
2020 Project management 38 62 266
2020 Other services to the public 28 72 231
2020 None of the above 35 65 618

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 24 8 7 6 4 11 75 15 147
2020 Federal regulators 37 17 11 10 11 3 12 63 24 99
2020 Compliance, inspection and enforcement 30 18 13 7 9 6 17 62 21 2251
2020 Communications or public affairs 60 12 6 5 2 3 12 85 9 102
2020 Access to information and privacy 45 24 8 3 3 9 8 83 8 56
2020 Security 33 20 13 6 9 5 14 65 19 631
2020 Science and technology 63 16 5 1 1 3 11 93 1 170
2020 Legal services 56 15 11 3 3 6 6 80 7 96
2020 Administration and operations 50 17 8 5 4 5 12 79 11 1075
2020 Human resources 57 16 8 2 2 6 9 87 4 570
2020 Financial management 60 17 7 3 2 3 7 86 6 273
2020 Procurement 51 17 15 0 2 7 10 80 2 44
2020 Real property 51 26 8 4 0 3 7 86 5 86
2020 Materiel management 51 19 12 6 3 5 3 77 10 36
2020 Information management 53 21 11 0 1 2 13 86 1 92
2020 Information technology 64 16 8 1 2 3 7 88 2 513
2020 Internal audit 48 28 5 0 0 10 8 93 0 34
2020 Evaluation 59 14 5 0 0 9 13 94 0 19
2020 Data sciences 61 20 2 0 0 2 15 98 0 65
2020 Policy 57 19 7 2 1 7 8 89 4 343
2020 Project management 70 13 5 1 0 4 6 92 2 265
2020 Other services to the public 33 18 13 3 12 4 16 64 19 231
2020 None of the above 44 15 11 4 8 3 14 72 15 617

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 27 12 7 8 0 1 73 15 146
2020 Federal regulators 39 27 15 8 10 0 2 68 18 99
2020 Compliance, inspection and enforcement 36 29 13 10 10 0 1 66 21 2252
2020 Communications or public affairs 61 18 7 9 5 0 0 79 14 103
2020 Access to information and privacy 60 20 7 6 2 2 4 85 8 56
2020 Security 41 26 14 8 10 0 1 67 19 631
2020 Science and technology 63 23 5 3 6 1 0 87 9 170
2020 Legal services 49 25 9 14 2 0 1 75 16 96
2020 Administration and operations 57 24 9 4 5 0 0 81 9 1078
2020 Human resources 61 24 7 4 3 0 1 86 7 573
2020 Financial management 68 20 7 3 3 0 0 88 6 275
2020 Procurement 55 28 8 4 5 0 0 83 9 44
2020 Real property 53 30 11 2 3 0 1 84 5 87
2020 Materiel management 52 22 11 6 9 0 0 74 16 36
2020 Information management 63 23 5 4 4 1 0 87 8 93
2020 Information technology 63 24 6 3 3 0 0 87 6 514
2020 Internal audit 74 17 0 5 0 3 0 94 6 34
2020 Evaluation 68 14 0 18 0 0 0 82 18 19
2020 Data sciences 61 29 3 4 2 0 0 90 6 65
2020 Policy 58 25 7 5 5 0 0 83 10 342
2020 Project management 72 20 3 4 1 0 0 92 5 266
2020 Other services to the public 38 27 15 10 9 0 1 66 19 230
2020 None of the above 48 22 10 8 9 1 3 73 17 617
2019 Client contact centre 41 32 12 9 5 1 0 74 14 145
2019 Federal regulators 37 26 13 11 11 1 0 64 23 82
2019 Compliance, inspection and enforcement 29 32 14 12 12 0 0 61 25 2058
2019 Communications or public affairs 52 24 8 10 7 0 0 75 16 90
2019 Access to information and privacy 54 31 7 4 5 0 0 85 9 61
2019 Security 38 26 17 9 10 0 0 64 19 756
2019 Science and technology 57 23 11 5 3 1 1 81 8 122
2019 Legal services 35 26 20 12 8 0 0 61 20 75
2019 Administration and operations 48 30 10 7 5 0 0 77 12 975
2019 Human resources 56 23 11 7 4 0 0 79 10 480
2019 Financial management 55 24 9 7 6 0 0 79 12 229
2019 Procurement 36 32 15 10 7 0 0 67 18 50
2019 Real property 51 25 12 8 3 0 1 77 11 85
2019 Materiel management 45 27 17 5 7 0 0 71 11 33
2019 Information management 47 30 9 5 9 0 0 78 13 78
2019 Information technology 51 28 10 8 2 0 0 80 10 414
2019 Internal audit 61 24 2 12 0 0 0 85 12 32
2019 Data sciences 67 25 3 2 3 0 0 92 5 56
2019 Policy 46 27 10 9 7 0 0 74 16 247
2019 Project management 52 26 13 4 4 1 0 79 8 184
2019 Other services to the public 31 30 16 11 12 0 0 62 22 224
2019 None of the above 34 28 15 10 10 1 1 63 21 589
2018 Client contact centre 28 27 21 8 16 1 0 55 24 141
2018 Federal regulators 29 22 16 18 14 0 0 52 33 90
2018 Compliance, inspection and enforcement 27 30 16 13 13 0 0 58 27 1914
2018 Communications or public affairs 53 19 16 8 4 0 0 71 13 86
2018 Access to information and privacy 44 19 16 19 2 0 0 63 21 49
2018 Security 30 30 13 13 14 0 0 60 27 662
2018 Science and technology 41 28 11 7 12 0 0 70 19 105
2018 Legal services 32 33 18 9 6 2 0 66 15 66
2018 Administration and operations 44 27 13 8 8 0 0 71 15 841
2018 Human resources 48 29 10 7 5 0 0 77 12 365
2018 Financial management 51 28 12 3 5 1 0 80 8 182
2018 Procurement 41 34 14 5 6 0 0 75 11 35
2018 Real property 45 20 16 7 11 0 0 65 18 43
2018 Materiel management 21 39 17 11 8 0 3 62 20 34
2018 Information management 42 25 24 0 9 0 0 68 9 60
2018 Information technology 48 23 11 10 8 0 0 71 18 306
2018 Internal audit 41 21 10 11 17 0 0 62 27 32
2018 Evaluation 40 28 0 26 5 0 0 68 32 16
2018 Data sciences 75 25 0 0 0 0 0 100 0 26
2018 Policy 37 28 14 7 13 1 0 66 20 208
2018 Project management 45 31 11 8 4 0 0 76 12 139
2018 Other services to the public 35 31 13 10 10 1 1 66 21 195
2018 None of the above 35 23 16 10 16 0 0 58 26 517
2017 Client contact centre 39 28 16 6 11 1 0 67 17 154
2017 Federal regulators 37 16 20 9 17 0 0 54 26 111
2017 Compliance, inspection and enforcement 28 28 16 13 14 0 0 57 27 2144
2017 Communications or public affairs 49 25 14 8 3 0 1 75 11 72
2017 Access to information and privacy 41 26 13 12 9 0 0 67 20 47
2017 Security 31 29 14 12 13 0 0 61 25 776
2017 Science and technology 50 30 10 5 5 1 0 81 9 121
2017 Legal services 39 30 13 7 6 2 3 73 13 46
2017 Administration and operations 44 28 13 8 7 1 0 72 15 940
2017 Human resources 51 29 7 7 5 0 0 81 12 431
2017 Financial management 41 35 12 8 5 0 0 76 13 154
2017 Procurement 43 41 6 10 0 0 0 84 10 34
2017 Real property 33 29 17 15 7 0 0 61 22 41
2017 Materiel management 50 25 8 13 4 0 0 75 17 24
2017 Information management 41 35 13 6 3 0 2 77 9 62
2017 Information technology 48 28 8 8 8 0 0 76 16 378
2017 Internal audit 74 16 4 0 2 4 0 93 2 25
2017 Evaluation 34 35 6 15 0 11 0 77 17 14
2017 Data sciences 74 20 4 2 0 0 0 94 2 29
2017 Policy 40 28 10 11 11 0 0 68 22 263
2017 Project management 39 29 11 11 8 1 0 69 20 164
2017 Other services to the public 25 28 20 13 13 1 0 54 26 247
2017 None of the above 36 28 15 9 10 1 0 65 19 796
2014 Client contact centre 32 35 16 7 9 1 1 68 17 193
2014 Federal regulators 38 29 12 12 8 1 0 68 20 183
2014 Compliance, inspection and enforcement 28 31 16 11 13 0 0 60 24 3075
2014 Communications or public affairs 48 26 10 10 6 1 0 75 15 117
2014 Access to information and privacy 54 23 6 6 8 2 0 79 14 49
2014 Security 33 28 17 10 12 0 0 61 22 990
2014 Science and technology 53 27 8 9 3 0 0 80 12 161
2014 Legal services 39 29 16 6 9 0 2 68 15 65
2014 Administration and operations 47 29 11 6 6 1 0 77 12 1223
2014 Human resources 49 25 13 8 5 1 0 74 13 479
2014 Financial management 50 24 15 5 6 0 0 74 11 236
2014 Procurement 52 24 13 6 5 0 0 76 11 38
2014 Real property 39 24 12 11 13 2 0 64 24 67
2014 Materiel management 38 27 18 11 6 0 0 65 16 37
2014 Information management 46 35 7 8 4 0 0 81 12 88
2014 Information technology 47 28 11 7 7 0 0 75 14 543
2014 Internal audit 35 31 17 10 7 0 0 65 17 30
2014 Evaluation 34 28 16 14 7 0 0 62 22 36
2014 Other services to the public 34 28 12 13 12 0 1 63 25 407
2014 None of the above 35 30 14 11 9 0 0 65 20 1158
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 29 19 11 11 6 0 56 24 147
2020 Federal regulators 20 23 11 19 23 5 0 45 44 100
2020 Compliance, inspection and enforcement 16 24 18 15 21 7 0 43 38 2255
2020 Communications or public affairs 32 35 10 7 6 9 1 75 14 104
2020 Access to information and privacy 48 29 10 7 4 2 0 79 11 56
2020 Security 22 22 17 14 18 6 0 48 34 630
2020 Science and technology 41 26 14 5 2 12 0 76 8 170
2020 Legal services 18 27 19 15 10 11 0 51 28 96
2020 Administration and operations 35 30 14 8 7 6 0 70 15 1079
2020 Human resources 36 30 16 6 3 7 1 72 10 572
2020 Financial management 47 31 9 4 2 7 0 84 7 275
2020 Procurement 42 20 15 14 6 4 0 64 21 44
2020 Real property 39 32 14 6 4 4 0 74 11 86
2020 Materiel management 46 23 16 6 6 3 0 71 12 36
2020 Information management 50 28 10 4 3 5 1 82 8 92
2020 Information technology 39 27 14 7 6 6 1 71 14 512
2020 Internal audit 55 31 6 2 0 4 2 92 2 34
2020 Evaluation 31 32 13 14 0 10 0 70 15 19
2020 Data sciences 47 31 5 6 1 11 0 87 8 65
2020 Policy 33 32 14 8 5 8 0 70 14 343
2020 Project management 44 30 13 5 3 5 0 77 9 264
2020 Other services to the public 23 22 18 12 20 5 0 47 34 231
2020 None of the above 26 22 16 11 17 8 0 52 31 617
2019 Client contact centre 24 30 22 9 6 8 0 60 16 145
2019 Federal regulators 22 27 17 15 18 1 0 49 34 82
2019 Compliance, inspection and enforcement 14 23 19 17 22 5 0 39 41 2060
2019 Communications or public affairs 33 30 14 10 6 7 0 68 18 90
2019 Access to information and privacy 29 36 12 8 10 4 0 68 19 62
2019 Security 20 28 16 15 16 5 1 50 33 756
2019 Science and technology 34 26 15 9 9 7 0 65 20 122
2019 Legal services 14 19 25 20 14 8 0 36 37 75
2019 Administration and operations 29 32 16 9 8 5 0 65 19 972
2019 Human resources 30 33 14 8 6 9 0 69 16 484
2019 Financial management 34 37 14 5 5 5 0 75 10 229
2019 Procurement 20 35 19 12 11 2 0 57 24 51
2019 Real property 32 33 17 10 4 4 0 68 15 85
2019 Materiel management 23 25 26 6 10 10 0 54 18 33
2019 Information management 33 30 17 10 7 4 0 65 17 78
2019 Information technology 27 29 21 11 7 5 0 59 19 414
2019 Internal audit 45 34 12 0 5 5 0 83 5 32
2019 Data sciences 45 25 11 6 10 4 0 73 16 56
2019 Policy 21 32 15 13 12 8 0 57 26 247
2019 Project management 26 34 16 10 9 5 0 63 20 184
2019 Other services to the public 18 22 21 13 20 6 0 43 35 224
2019 None of the above 19 27 16 13 21 4 0 47 36 589
2018 Client contact centre 17 26 24 14 14 5 1 45 30 144
2018 Federal regulators 11 12 24 17 34 1 1 23 52 92
2018 Compliance, inspection and enforcement 10 22 20 19 26 4 0 33 46 1940
2018 Communications or public affairs 26 34 19 8 7 6 0 64 16 86
2018 Access to information and privacy 35 19 18 15 8 3 0 56 25 49
2018 Security 14 24 20 15 22 4 0 40 39 667
2018 Science and technology 15 26 25 11 10 13 1 47 24 104
2018 Legal services 12 26 22 21 15 3 0 39 38 66
2018 Administration and operations 22 32 16 13 12 4 0 57 26 857
2018 Human resources 25 34 14 14 10 3 0 61 25 367
2018 Financial management 29 36 15 8 7 5 1 69 15 182
2018 Procurement 20 32 6 22 12 9 0 57 37 35
2018 Real property 17 35 11 17 16 5 0 54 35 44
2018 Materiel management 16 35 32 5 2 9 0 56 8 34
2018 Information management 26 26 22 13 10 4 0 53 24 60
2018 Information technology 16 25 22 17 12 8 0 45 31 307
2018 Internal audit 30 37 10 2 10 10 0 75 14 32
2018 Evaluation 28 34 26 0 5 5 0 66 6 16
2018 Data sciences 43 18 15 15 9 0 0 61 24 26
2018 Policy 14 26 24 14 14 7 1 44 30 211
2018 Project management 12 33 21 20 8 6 0 48 30 140
2018 Other services to the public 14 27 21 13 19 6 1 44 34 199
2018 None of the above 13 24 19 16 25 4 0 38 43 523
2017 Client contact centre 13 25 24 17 14 7 0 41 33 155
2017 Federal regulators 13 18 11 22 30 5 1 33 55 111
2017 Compliance, inspection and enforcement 10 21 18 17 28 6 0 33 48 2151
2017 Communications or public affairs 24 41 14 7 5 8 0 71 14 72
2017 Access to information and privacy 22 22 23 11 18 5 0 46 30 47
2017 Security 13 24 18 17 24 5 0 38 43 775
2017 Science and technology 20 27 24 13 6 9 0 52 22 122
2017 Legal services 21 23 13 19 14 9 0 49 37 47
2017 Administration and operations 20 32 18 13 11 6 0 55 26 944
2017 Human resources 17 37 18 14 9 4 0 57 24 432
2017 Financial management 21 26 22 14 9 7 1 51 25 154
2017 Procurement 25 15 24 11 6 17 3 49 21 34
2017 Real property 14 16 19 20 19 11 0 34 45 41
2017 Materiel management 17 46 8 8 17 4 0 66 26 24
2017 Information management 21 33 20 15 8 1 2 55 24 61
2017 Information technology 16 24 21 13 17 9 0 44 33 379
2017 Internal audit 46 26 17 0 6 4 0 76 7 25
2017 Evaluation 26 12 19 25 12 0 6 40 40 14
2017 Data sciences 33 34 17 10 0 6 0 71 10 29
2017 Policy 13 26 24 15 15 7 0 42 32 264
2017 Project management 11 29 21 19 13 6 0 43 34 163
2017 Other services to the public 11 23 19 15 24 8 1 36 43 250
2017 None of the above 13 23 21 14 21 7 0 39 38 800
2014 Client contact centre 15 23 28 10 13 11 0 43 26 193
2014 Federal regulators 17 21 17 17 24 4 1 40 42 183
2014 Compliance, inspection and enforcement 10 24 18 17 25 6 0 37 44 3077
2014 Communications or public affairs 22 27 18 13 9 10 0 55 25 118
2014 Access to information and privacy 31 31 13 6 11 4 4 67 19 49
2014 Security 15 25 19 13 23 5 0 42 38 993
2014 Science and technology 21 38 18 9 7 6 1 63 17 161
2014 Legal services 19 29 18 15 11 7 0 53 28 65
2014 Administration and operations 23 31 17 11 10 7 0 59 23 1223
2014 Human resources 15 31 19 16 12 6 0 50 30 480
2014 Financial management 18 38 22 11 6 6 0 59 17 236
2014 Procurement 15 31 21 11 8 13 0 54 22 38
2014 Real property 14 33 18 18 9 9 0 51 29 67
2014 Materiel management 11 40 24 14 3 8 0 55 18 37
2014 Information management 22 30 22 11 8 8 0 56 20 87
2014 Information technology 20 28 16 15 10 9 0 53 29 544
2014 Internal audit 28 16 26 16 4 7 3 49 23 30
2014 Evaluation 8 40 16 8 14 13 0 55 26 36
2014 Other services to the public 14 24 18 14 22 7 0 42 39 405
2014 None of the above 14 26 19 16 18 8 0 42 37 1157

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 34 20 12 14 2 0 53 27 147
2020 Federal regulators 15 21 12 14 35 3 0 37 51 100
2020 Compliance, inspection and enforcement 12 23 18 19 27 1 0 35 47 2252
2020 Communications or public affairs 31 33 15 11 9 0 1 64 20 104
2020 Access to information and privacy 45 27 16 8 4 0 0 72 12 56
2020 Security 18 24 13 20 23 2 0 43 44 630
2020 Science and technology 33 32 15 9 4 6 0 70 14 169
2020 Legal services 13 32 19 17 16 3 0 47 34 96
2020 Administration and operations 31 31 16 12 9 2 0 63 21 1076
2020 Human resources 30 37 16 8 5 3 0 69 14 568
2020 Financial management 45 31 15 5 2 2 0 78 7 273
2020 Procurement 38 17 18 17 10 0 0 55 27 44
2020 Real property 31 36 20 9 4 0 0 66 13 86
2020 Materiel management 41 27 16 14 3 0 0 67 17 36
2020 Information management 37 33 16 6 6 2 0 71 12 92
2020 Information technology 33 29 15 11 10 2 0 63 22 509
2020 Internal audit 34 20 38 6 0 0 2 56 6 34
2020 Evaluation 31 13 23 19 5 9 0 49 26 19
2020 Data sciences 47 33 11 4 4 1 0 81 8 65
2020 Policy 29 37 16 10 7 1 0 67 17 342
2020 Project management 34 36 16 8 4 1 0 71 13 265
2020 Other services to the public 17 23 18 20 20 2 0 40 41 231
2020 None of the above 23 22 15 14 23 3 0 46 39 616
2019 Client contact centre 22 30 23 11 10 3 0 54 22 145
2019 Federal regulators 13 23 20 19 25 0 0 36 43 82
2019 Compliance, inspection and enforcement 11 20 17 21 30 2 0 31 52 2055
2019 Communications or public affairs 30 31 13 17 8 0 0 62 25 90
2019 Access to information and privacy 34 33 13 9 10 0 0 67 19 62
2019 Security 17 24 16 18 23 1 0 42 42 751
2019 Science and technology 28 27 18 14 9 4 0 57 24 122
2019 Legal services 13 15 17 30 24 1 0 28 55 75
2019 Administration and operations 26 31 16 14 11 2 0 59 25 972
2019 Human resources 26 34 18 11 7 4 0 62 19 484
2019 Financial management 33 37 12 11 5 2 1 72 16 226
2019 Procurement 15 37 23 6 17 2 0 53 24 51
2019 Real property 29 37 17 9 8 0 0 66 17 85
2019 Materiel management 20 19 32 11 8 10 0 43 22 33
2019 Information management 25 26 24 11 13 1 0 52 24 77
2019 Information technology 25 25 18 15 15 2 0 51 30 414
2019 Internal audit 35 39 12 9 2 2 0 76 12 32
2019 Data sciences 34 29 13 14 9 1 0 64 23 56
2019 Policy 18 28 15 23 13 2 0 47 38 247
2019 Project management 18 31 19 16 14 2 0 50 31 184
2019 Other services to the public 15 21 20 16 23 4 0 38 41 225
2019 None of the above 15 24 15 17 27 2 0 39 45 589
2018 Client contact centre 16 21 24 13 22 4 0 38 36 144
2018 Federal regulators 8 10 16 21 45 0 0 18 66 93
2018 Compliance, inspection and enforcement 7 17 15 25 35 1 0 25 60 1935
2018 Communications or public affairs 18 35 21 13 12 1 0 54 25 86
2018 Access to information and privacy 28 25 20 8 13 5 0 56 22 49
2018 Security 12 18 18 20 30 1 0 30 51 661
2018 Science and technology 10 23 19 18 27 4 0 34 46 104
2018 Legal services 9 17 24 22 28 0 0 26 50 65
2018 Administration and operations 21 26 17 16 18 2 0 49 34 858
2018 Human resources 22 31 15 17 14 1 0 53 31 369
2018 Financial management 24 35 18 10 10 4 0 61 21 182
2018 Procurement 6 32 23 28 12 0 0 37 39 35
2018 Real property 13 29 18 16 24 0 0 42 40 44
2018 Materiel management 13 41 30 8 8 0 0 54 16 34
2018 Information management 19 26 17 13 22 3 0 47 36 60
2018 Information technology 11 24 17 19 27 2 0 36 47 307
2018 Internal audit 33 23 22 3 17 3 0 57 20 32
2018 Evaluation 34 47 5 0 5 8 0 88 6 16
2018 Data sciences 18 31 20 10 21 0 0 49 31 26
2018 Policy 10 24 17 23 23 3 0 35 48 210
2018 Project management 8 28 18 26 20 0 0 36 46 140
2018 Other services to the public 11 27 19 19 22 2 1 38 42 199
2018 None of the above 12 17 18 19 34 1 0 29 53 520
2017 Client contact centre 11 19 22 20 22 5 1 31 46 155
2017 Federal regulators 11 13 11 23 40 2 1 24 65 111
2017 Compliance, inspection and enforcement 7 17 15 21 39 2 0 24 61 2151
2017 Communications or public affairs 23 39 9 18 8 4 0 64 27 72
2017 Access to information and privacy 20 22 28 11 15 5 0 44 27 47
2017 Security 10 20 13 23 32 1 0 30 56 775
2017 Science and technology 12 23 24 20 19 1 0 35 40 122
2017 Legal services 19 14 26 13 21 6 0 36 36 47
2017 Administration and operations 17 28 17 18 17 2 0 46 36 943
2017 Human resources 15 33 20 17 15 1 0 48 32 432
2017 Financial management 16 25 22 19 14 2 1 42 35 153
2017 Procurement 22 18 26 19 3 12 0 45 26 34
2017 Real property 14 17 10 24 28 8 0 33 56 41
2017 Materiel management 13 34 20 13 21 0 0 47 33 24
2017 Information management 17 23 20 22 16 2 0 41 39 62
2017 Information technology 11 20 17 19 31 2 0 32 51 380
2017 Internal audit 33 40 17 0 6 4 0 76 7 25
2017 Evaluation 12 26 19 31 12 0 0 38 43 14
2017 Data sciences 31 27 33 8 0 0 0 58 8 29
2017 Policy 10 22 22 25 22 0 0 32 46 263
2017 Project management 5 23 20 29 23 1 0 28 52 162
2017 Other services to the public 8 20 14 20 33 4 0 30 55 250
2017 None of the above 11 21 17 19 29 3 0 33 49 800
2014 Client contact centre 11 19 30 16 21 2 0 31 38 193
2014 Federal regulators 8 22 14 24 30 1 1 30 55 183
2014 Compliance, inspection and enforcement 7 19 17 22 34 1 0 26 57 3079
2014 Communications or public affairs 14 30 17 19 17 3 1 45 37 118
2014 Access to information and privacy 23 35 22 11 8 0 0 58 20 49
2014 Security 12 22 17 19 29 1 0 34 49 992
2014 Science and technology 14 29 19 21 14 3 0 45 36 161
2014 Legal services 13 37 17 18 16 0 0 50 33 65
2014 Administration and operations 20 29 18 16 15 2 0 50 32 1222
2014 Human resources 12 29 21 20 16 2 0 42 37 480
2014 Financial management 17 31 25 15 10 2 0 49 25 235
2014 Procurement 13 32 16 24 8 5 3 48 35 38
2014 Real property 11 32 18 21 16 3 0 43 38 67
2014 Materiel management 14 29 33 17 3 5 0 45 21 37
2014 Information management 14 25 25 16 18 2 0 40 35 88
2014 Information technology 15 25 19 18 19 4 0 42 38 544
2014 Internal audit 12 20 27 28 4 6 3 36 35 30
2014 Evaluation 8 14 32 17 28 0 0 23 45 36
2014 Other services to the public 10 19 17 22 30 3 0 30 53 405
2014 None of the above 10 20 18 24 25 2 0 31 51 1160

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 27 19 19 15 6 0 44 35 145
2020 Federal regulators 14 17 10 19 37 3 0 32 58 99
2020 Compliance, inspection and enforcement 8 19 19 22 30 3 0 28 53 2249
2020 Communications or public affairs 22 25 16 22 12 2 1 49 35 102
2020 Access to information and privacy 42 27 12 10 6 3 0 71 17 55
2020 Security 14 22 15 22 25 3 0 37 48 629
2020 Science and technology 25 31 16 13 5 11 0 62 20 170
2020 Legal services 12 19 17 29 17 7 0 33 49 95
2020 Administration and operations 23 30 18 15 10 4 0 55 26 1073
2020 Human resources 22 35 19 13 6 5 0 60 20 567
2020 Financial management 33 32 18 10 2 5 0 68 13 274
2020 Procurement 31 15 23 16 12 3 0 46 30 44
2020 Real property 23 30 23 16 5 2 0 55 21 86
2020 Materiel management 39 32 17 3 6 3 0 73 9 36
2020 Information management 30 34 19 5 8 4 0 67 13 92
2020 Information technology 26 28 18 12 11 4 0 57 24 512
2020 Internal audit 26 44 19 10 0 0 2 71 10 34
2020 Evaluation 31 5 27 19 9 9 0 40 31 19
2020 Data sciences 31 30 13 12 4 10 0 68 17 65
2020 Policy 20 32 20 17 7 3 0 55 24 343
2020 Project management 20 44 12 13 7 4 0 67 20 264
2020 Other services to the public 13 16 20 24 23 4 0 31 48 230
2020 None of the above 16 22 15 19 24 4 0 39 45 617
2019 Client contact centre 17 23 24 15 12 9 0 44 29 144
2019 Federal regulators 8 15 19 29 27 1 0 24 57 80
2019 Compliance, inspection and enforcement 7 16 17 24 33 3 0 24 58 2055
2019 Communications or public affairs 19 28 16 22 15 0 0 47 37 89
2019 Access to information and privacy 26 26 19 12 13 4 0 54 26 62
2019 Security 14 20 17 23 25 2 0 34 48 751
2019 Science and technology 18 28 19 14 11 10 0 51 28 122
2019 Legal services 9 18 17 24 30 3 0 27 55 75
2019 Administration and operations 18 27 20 17 13 4 0 48 31 973
2019 Human resources 18 34 17 17 8 6 0 55 27 483
2019 Financial management 25 35 17 14 5 6 0 63 19 226
2019 Procurement 10 27 28 19 14 2 0 38 34 51
2019 Real property 21 30 26 13 10 1 0 52 22 85
2019 Materiel management 17 17 34 13 7 10 3 39 23 33
2019 Information management 17 21 32 18 6 6 0 41 25 78
2019 Information technology 17 23 20 18 18 3 0 42 38 411
2019 Internal audit 26 39 17 9 2 7 0 69 13 32
2019 Data sciences 23 27 15 17 9 9 0 55 28 56
2019 Policy 12 25 16 25 18 3 0 38 45 247
2019 Project management 14 25 21 22 16 1 0 40 39 184
2019 Other services to the public 13 16 21 19 26 4 1 31 47 225
2019 None of the above 10 16 19 19 31 4 0 27 52 587
2018 Client contact centre 13 18 29 15 22 3 1 32 38 143
2018 Federal regulators 5 7 18 20 48 2 0 13 69 93
2018 Compliance, inspection and enforcement 4 13 17 24 39 2 0 18 65 1933
2018 Communications or public affairs 12 28 23 19 17 1 0 40 37 84
2018 Access to information and privacy 28 27 15 14 13 4 0 57 28 49
2018 Security 9 17 18 23 32 2 0 26 55 665
2018 Science and technology 5 17 16 26 28 7 0 24 59 103
2018 Legal services 3 18 22 28 24 5 0 22 55 66
2018 Administration and operations 16 22 16 22 20 4 0 40 43 848
2018 Human resources 16 29 17 20 16 2 0 45 37 368
2018 Financial management 15 29 26 14 10 6 0 47 25 182
2018 Procurement 3 34 17 37 9 0 0 37 45 35
2018 Real property 8 21 21 24 24 2 0 30 49 44
2018 Materiel management 17 26 34 8 12 3 0 44 20 32
2018 Information management 15 18 26 17 20 3 0 34 39 58
2018 Information technology 7 17 20 21 31 3 0 25 54 306
2018 Internal audit 25 33 14 8 14 6 0 62 23 32
2018 Evaluation 24 44 26 0 5 0 0 68 5 16
2018 Data sciences 11 27 26 19 17 0 0 38 36 26
2018 Policy 5 19 17 32 23 3 0 26 57 211
2018 Project management 5 21 18 28 26 1 0 27 55 140
2018 Other services to the public 8 20 21 23 24 3 1 29 49 199
2018 None of the above 7 15 17 22 35 3 0 23 59 521
2017 Client contact centre 8 12 28 23 22 7 1 22 48 154
2017 Federal regulators 8 9 15 22 40 5 1 18 66 111
2017 Compliance, inspection and enforcement 4 13 14 25 40 4 0 18 67 2147
2017 Communications or public affairs 19 25 14 25 11 6 0 46 38 72
2017 Access to information and privacy 15 24 27 15 16 2 0 41 31 47
2017 Security 8 17 15 23 34 3 0 26 59 774
2017 Science and technology 7 16 28 23 23 3 0 23 47 122
2017 Legal services 13 13 26 15 29 4 0 27 46 47
2017 Administration and operations 11 24 21 21 18 4 0 37 41 943
2017 Human resources 11 27 21 21 15 4 0 40 38 432
2017 Financial management 12 18 21 25 18 5 1 32 46 154
2017 Procurement 18 24 20 14 6 14 4 51 25 34
2017 Real property 12 9 18 28 25 8 0 23 58 41
2017 Materiel management 8 29 25 21 16 0 0 38 37 24
2017 Information management 15 17 14 26 19 8 0 35 50 62
2017 Information technology 8 14 19 23 31 4 0 23 57 380
2017 Internal audit 20 45 13 3 6 8 4 74 11 25
2017 Evaluation 12 12 19 31 12 7 6 28 50 14
2017 Data sciences 29 17 22 25 7 0 0 46 32 29
2017 Policy 5 23 18 29 24 1 0 28 53 263
2017 Project management 3 12 17 34 31 3 0 15 67 163
2017 Other services to the public 6 16 16 21 36 5 0 23 60 248
2017 None of the above 8 17 18 20 32 5 0 26 55 798
2014 Client contact centre 9 15 28 20 23 5 0 25 45 193
2014 Federal regulators 3 17 11 30 37 2 1 21 68 183
2014 Compliance, inspection and enforcement 4 15 17 25 36 3 0 19 63 3076
2014 Communications or public affairs 8 25 19 24 18 6 0 35 44 118
2014 Access to information and privacy 23 23 24 14 12 4 0 48 27 49
2014 Security 7 20 17 24 30 2 0 27 55 990
2014 Science and technology 13 23 18 25 17 4 0 37 44 161
2014 Legal services 10 23 23 16 23 4 0 35 41 65
2014 Administration and operations 14 26 19 20 17 4 0 41 39 1223
2014 Human resources 7 24 22 23 19 4 0 33 44 480
2014 Financial management 10 28 22 25 12 4 0 39 39 235
2014 Procurement 8 25 14 24 14 16 0 39 45 38
2014 Real property 9 23 27 19 16 6 0 34 38 67
2014 Materiel management 6 19 37 22 11 5 0 26 35 37
2014 Information management 11 21 21 21 20 6 0 34 44 88
2014 Information technology 9 21 20 21 21 7 0 33 45 544
2014 Internal audit 9 23 20 17 15 16 0 38 38 30
2014 Evaluation 3 23 14 20 37 2 0 27 58 36
2014 Other services to the public 6 17 17 23 33 4 0 24 58 405
2014 None of the above 7 15 17 27 30 4 0 23 59 1160

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 33 18 18 12 2 0 52 30 146
2020 Federal regulators 13 18 11 19 37 2 0 32 56 100
2020 Compliance, inspection and enforcement 9 23 17 21 28 2 0 32 51 2250
2020 Communications or public affairs 21 34 18 18 9 1 0 55 26 103
2020 Access to information and privacy 41 28 13 7 11 0 0 69 17 56
2020 Security 14 25 16 20 23 1 0 40 44 632
2020 Science and technology 27 32 19 9 7 6 0 63 18 170
2020 Legal services 11 29 11 28 18 3 0 41 47 96
2020 Administration and operations 21 33 16 17 10 2 0 56 28 1078
2020 Human resources 22 36 19 14 6 3 0 60 21 572
2020 Financial management 34 34 13 12 3 3 0 71 16 275
2020 Procurement 31 27 11 17 13 0 0 59 30 44
2020 Real property 23 37 21 10 8 1 0 60 19 87
2020 Materiel management 39 24 21 10 6 0 0 63 16 36
2020 Information management 31 33 17 14 2 3 0 66 16 93
2020 Information technology 27 31 15 11 13 3 0 60 24 513
2020 Internal audit 37 44 12 6 0 0 2 83 6 34
2020 Evaluation 22 31 23 23 0 0 0 54 23 19
2020 Data sciences 40 27 17 9 4 3 0 69 14 64
2020 Policy 17 35 16 21 10 2 0 52 32 344
2020 Project management 19 38 15 20 5 3 0 59 26 264
2020 Other services to the public 12 20 16 23 25 4 0 34 49 228
2020 None of the above 15 23 17 17 25 2 0 40 43 616
2019 Client contact centre 20 31 19 14 12 4 0 53 27 145
2019 Federal regulators 8 20 14 29 28 1 0 29 58 82
2019 Compliance, inspection and enforcement 7 20 16 21 34 2 0 28 56 2058
2019 Communications or public affairs 21 30 13 25 11 0 0 51 36 90
2019 Access to information and privacy 27 27 12 18 15 0 0 54 33 60
2019 Security 13 23 17 20 26 1 0 37 46 753
2019 Science and technology 19 31 17 12 14 5 2 54 28 122
2019 Legal services 7 13 21 26 32 1 0 20 59 75
2019 Administration and operations 17 29 16 19 15 3 0 48 36 974
2019 Human resources 17 29 21 19 12 2 0 47 32 482
2019 Financial management 24 31 17 15 9 4 0 58 24 228
2019 Procurement 10 24 19 21 25 2 0 35 46 51
2019 Real property 19 30 22 19 10 0 0 49 29 85
2019 Materiel management 20 23 24 12 11 10 0 48 26 33
2019 Information management 21 24 25 14 11 5 0 47 26 77
2019 Information technology 18 25 19 17 17 3 0 45 35 413
2019 Internal audit 28 36 14 17 0 5 0 67 18 32
2019 Data sciences 23 27 13 16 16 5 0 52 34 56
2019 Policy 8 23 18 27 21 2 0 32 50 247
2019 Project management 11 25 16 27 19 2 0 37 47 184
2019 Other services to the public 10 24 17 15 29 5 0 36 46 224
2019 None of the above 10 18 17 21 31 3 0 29 53 589
2018 Client contact centre 14 23 22 16 23 1 0 38 40 144
2018 Federal regulators 5 12 14 21 47 2 0 17 68 93
2018 Compliance, inspection and enforcement 4 18 15 25 37 1 0 22 63 1933
2018 Communications or public affairs 14 28 10 37 10 1 0 42 48 86
2018 Access to information and privacy 18 41 19 14 6 2 0 60 21 49
2018 Security 9 20 17 21 31 2 0 29 53 664
2018 Science and technology 3 25 17 22 28 5 0 29 53 104
2018 Legal services 8 17 18 29 29 0 0 25 58 66
2018 Administration and operations 13 26 16 20 21 2 0 40 43 856
2018 Human resources 15 29 18 20 17 1 0 44 37 368
2018 Financial management 14 30 21 21 10 4 0 46 32 182
2018 Procurement 0 38 18 21 23 0 0 38 44 34
2018 Real property 9 30 9 23 26 2 0 40 50 44
2018 Materiel management 13 29 30 16 3 9 0 46 21 34
2018 Information management 13 25 24 14 20 4 0 40 35 60
2018 Information technology 7 22 17 22 29 3 0 30 53 308
2018 Internal audit 16 36 15 6 17 9 0 58 25 32
2018 Evaluation 37 13 32 13 5 0 0 50 19 16
2018 Data sciences 15 35 18 18 14 0 0 50 32 26
2018 Policy 5 21 14 25 33 2 0 27 59 211
2018 Project management 4 23 12 32 28 1 1 27 60 140
2018 Other services to the public 7 23 19 25 22 4 1 31 49 198
2018 None of the above 7 15 17 21 38 2 0 22 61 523
2017 Client contact centre 9 24 22 17 22 6 1 35 42 155
2017 Federal regulators 8 16 13 19 39 3 1 26 61 110
2017 Compliance, inspection and enforcement 6 18 14 22 38 3 0 24 61 2146
2017 Communications or public affairs 20 31 10 24 13 3 0 53 38 72
2017 Access to information and privacy 15 35 11 16 20 2 0 51 38 47
2017 Security 8 21 15 22 31 2 0 30 55 774
2017 Science and technology 5 30 19 20 24 2 0 36 45 122
2017 Legal services 11 19 23 15 28 4 0 31 45 46
2017 Administration and operations 11 27 19 20 20 2 0 39 41 944
2017 Human resources 11 31 18 22 16 1 0 43 39 430
2017 Financial management 11 29 17 20 20 2 1 41 41 154
2017 Procurement 21 31 12 16 11 8 0 57 30 34
2017 Real property 10 14 15 16 37 8 0 26 58 41
2017 Materiel management 8 33 29 18 12 0 0 41 30 24
2017 Information management 10 31 13 24 21 1 0 42 45 62
2017 Information technology 10 20 16 22 29 2 0 31 52 380
2017 Internal audit 16 48 13 9 2 8 4 73 13 25
2017 Evaluation 7 0 21 47 20 6 0 7 71 14
2017 Data sciences 33 24 2 26 13 0 0 58 40 29
2017 Policy 4 20 18 26 32 0 0 24 57 264
2017 Project management 3 20 16 24 34 2 1 23 60 163
2017 Other services to the public 8 19 13 22 34 4 0 28 58 250
2017 None of the above 9 20 17 19 32 3 0 29 53 796
2014 Client contact centre 10 21 32 13 19 4 0 33 34 193
2014 Federal regulators 6 23 16 21 32 2 1 30 54 182
2014 Compliance, inspection and enforcement 5 20 17 24 31 2 0 26 56 3078
2014 Communications or public affairs 9 29 14 30 16 3 0 38 47 118
2014 Access to information and privacy 27 26 20 17 8 1 0 54 26 49
2014 Security 8 22 18 21 30 1 0 30 51 991
2014 Science and technology 10 31 17 23 15 4 0 43 39 161
2014 Legal services 6 28 17 23 26 0 0 33 50 65
2014 Administration and operations 12 30 16 20 19 3 0 44 40 1221
2014 Human resources 8 30 18 21 21 2 0 39 43 480
2014 Financial management 12 28 19 22 18 1 0 40 41 235
2014 Procurement 4 31 16 24 14 11 0 40 42 38
2014 Real property 8 33 20 24 11 5 0 42 37 67
2014 Materiel management 8 31 14 25 19 3 0 41 45 37
2014 Information management 11 21 14 24 24 5 0 34 51 88
2014 Information technology 12 26 16 19 24 3 0 39 44 543
2014 Internal audit 12 26 10 27 18 7 0 41 48 30
2014 Evaluation 6 15 28 27 23 0 0 21 51 36
2014 Other services to the public 7 22 17 21 31 2 0 30 53 406
2014 None of the above 6 20 15 24 30 3 0 28 56 1159

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 21 12 8 3 5 3 76 12 147
2020 Federal regulators 24 13 12 6 15 20 10 53 31 98
2020 Compliance, inspection and enforcement 27 17 11 7 12 20 7 60 25 2252
2020 Communications or public affairs 47 24 17 6 1 4 1 75 7 103
2020 Access to information and privacy 59 17 12 2 2 2 6 83 5 56
2020 Security 35 22 12 7 9 13 3 67 19 631
2020 Science and technology 43 31 15 4 1 5 1 79 5 170
2020 Legal services 28 17 14 11 7 18 4 58 24 96
2020 Administration and operations 37 20 12 6 6 14 4 70 16 1078
2020 Human resources 57 23 10 3 3 4 1 83 7 574
2020 Financial management 50 21 15 5 1 5 3 77 7 273
2020 Procurement 42 29 9 2 10 9 0 77 13 43
2020 Real property 28 41 14 4 5 4 3 74 10 86
2020 Materiel management 48 28 11 3 2 9 0 82 6 36
2020 Information management 44 24 14 2 1 12 4 80 3 93
2020 Information technology 52 25 11 2 1 6 2 85 4 510
2020 Internal audit 49 22 19 6 0 2 2 74 6 34
2020 Evaluation 18 40 14 9 5 14 0 67 16 19
2020 Data sciences 47 21 14 9 2 7 0 73 12 64
2020 Policy 40 30 13 6 2 8 2 77 8 344
2020 Project management 44 31 15 3 1 4 1 79 5 265
2020 Other services to the public 30 20 9 8 8 20 5 67 22 230
2020 None of the above 35 16 12 8 8 18 4 65 20 617
2019 Client contact centre 47 22 13 5 1 11 1 78 8 145
2019 Federal regulators 34 15 12 6 15 16 1 59 26 82
2019 Compliance, inspection and enforcement 32 16 11 8 10 19 5 62 23 2061
2019 Communications or public affairs 51 21 9 10 3 6 0 76 14 90
2019 Access to information and privacy 57 16 19 0 2 6 0 78 2 62
2019 Security 39 18 10 7 8 14 3 69 19 757
2019 Science and technology 47 20 17 4 2 10 1 75 6 121
2019 Legal services 38 12 18 8 7 16 1 60 17 75
2019 Administration and operations 36 21 11 8 7 14 3 69 18 975
2019 Human resources 47 27 12 3 2 6 2 81 6 484
2019 Financial management 46 30 10 4 2 8 1 83 6 229
2019 Procurement 47 25 16 4 5 4 0 75 9 51
2019 Real property 43 27 9 5 4 7 3 79 11 85
2019 Materiel management 43 25 10 2 3 13 3 81 6 33
2019 Information management 48 19 15 5 4 9 0 74 10 78
2019 Information technology 49 27 10 3 1 9 1 85 5 415
2019 Internal audit 57 17 2 2 14 7 0 80 18 32
2019 Data sciences 58 19 9 0 2 8 4 87 2 56
2019 Policy 45 27 9 6 3 8 1 80 10 247
2019 Project management 43 27 15 6 5 5 0 74 11 184
2019 Other services to the public 28 15 17 6 8 20 6 58 20 226
2019 None of the above 31 20 12 9 10 16 3 62 23 587
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 38 21 7 6 1 0 66 13 147
2020 Federal regulators 13 30 25 18 14 0 0 43 32 100
2020 Compliance, inspection and enforcement 13 38 21 16 11 1 0 51 28 2248
2020 Communications or public affairs 32 47 10 5 6 0 0 78 12 103
2020 Access to information and privacy 42 37 14 6 0 0 0 79 6 56
2020 Security 16 35 19 16 12 1 0 52 28 626
2020 Science and technology 35 41 14 8 2 0 0 76 10 169
2020 Legal services 14 42 18 18 7 1 0 57 25 96
2020 Administration and operations 24 44 18 9 4 1 0 69 14 1079
2020 Human resources 31 46 16 5 1 2 0 78 6 574
2020 Financial management 41 39 13 6 1 1 0 80 7 272
2020 Procurement 22 49 22 2 5 0 0 71 7 44
2020 Real property 27 43 18 9 1 1 0 71 11 86
2020 Materiel management 36 33 23 8 0 0 0 69 8 36
2020 Information management 33 44 12 5 4 3 0 79 9 93
2020 Information technology 31 40 16 8 4 2 0 72 12 511
2020 Internal audit 48 28 11 12 0 0 0 76 12 34
2020 Evaluation 27 32 37 5 0 0 0 58 5 19
2020 Data sciences 42 41 8 4 4 0 0 84 8 65
2020 Policy 26 48 15 7 4 0 0 74 11 343
2020 Project management 34 47 11 6 2 0 0 81 8 266
2020 Other services to the public 17 33 19 20 8 2 1 52 29 229
2020 None of the above 19 34 20 13 11 3 0 54 25 618
2019 Client contact centre 24 44 22 8 1 1 0 68 9 144
2019 Federal regulators 13 44 23 7 12 1 0 57 20 82
2019 Compliance, inspection and enforcement 13 34 22 19 11 1 0 48 30 2058
2019 Communications or public affairs 30 42 12 14 1 0 0 72 15 90
2019 Access to information and privacy 31 47 16 2 4 0 0 78 6 62
2019 Security 19 34 21 15 11 0 0 53 26 754
2019 Science and technology 25 39 17 9 3 7 0 69 13 122
2019 Legal services 11 38 16 23 12 0 0 49 35 74
2019 Administration and operations 22 41 18 11 6 1 0 64 17 973
2019 Human resources 28 42 16 9 4 1 0 71 13 482
2019 Financial management 26 47 16 8 3 0 0 73 11 229
2019 Procurement 18 40 22 14 4 2 0 59 18 51
2019 Real property 25 32 27 9 6 0 0 57 16 85
2019 Materiel management 20 39 23 9 7 3 0 61 16 33
2019 Information management 17 46 19 12 3 3 0 65 16 78
2019 Information technology 22 39 18 13 6 1 0 62 20 412
2019 Internal audit 50 32 14 4 0 0 0 81 4 32
2019 Data sciences 25 38 23 9 4 1 0 64 13 55
2019 Policy 25 36 13 15 10 0 0 61 25 247
2019 Project management 25 39 17 14 5 0 0 64 20 181
2019 Other services to the public 14 37 23 15 11 0 0 51 26 226
2019 None of the above 14 33 20 17 15 2 0 47 32 584
2018 Client contact centre 19 35 22 15 8 1 0 54 23 144
2018 Federal regulators 12 30 17 23 18 0 0 42 41 92
2018 Compliance, inspection and enforcement 9 33 23 19 15 0 0 43 34 1933
2018 Communications or public affairs 16 47 18 13 6 0 0 64 18 86
2018 Access to information and privacy 31 46 11 10 2 0 0 77 13 49
2018 Security 14 32 23 17 13 0 0 47 30 662
2018 Science and technology 8 41 25 15 9 2 0 49 25 106
2018 Legal services 9 39 17 24 10 0 0 48 34 67
2018 Administration and operations 19 41 16 14 9 1 0 61 23 851
2018 Human resources 22 43 15 12 6 2 0 66 18 365
2018 Financial management 20 43 24 8 4 2 0 63 13 180
2018 Procurement 12 48 11 23 6 0 0 60 29 35
2018 Real property 23 37 17 14 9 0 0 60 23 43
2018 Materiel management 19 49 26 6 0 0 0 68 6 34
2018 Information management 22 43 21 7 7 0 0 65 14 59
2018 Information technology 13 36 24 16 11 1 0 49 27 307
2018 Internal audit 33 38 14 4 6 4 0 74 11 31
2018 Evaluation 42 42 11 0 5 0 0 84 5 16
2018 Data sciences 17 40 14 20 9 0 0 57 29 26
2018 Policy 18 35 19 18 11 0 0 52 29 211
2018 Project management 9 45 21 16 9 0 0 54 25 140
2018 Other services to the public 14 38 20 16 11 1 0 53 27 198
2018 None of the above 8 33 22 19 17 1 0 41 36 528
2017 Client contact centre 12 33 27 12 11 3 1 47 24 153
2017 Federal regulators 15 38 17 14 16 1 0 53 30 109
2017 Compliance, inspection and enforcement 12 31 21 18 16 1 0 44 35 2142
2017 Communications or public affairs 21 39 8 23 4 4 0 62 29 72
2017 Access to information and privacy 28 43 13 7 9 0 0 71 16 47
2017 Security 11 34 22 17 15 1 0 46 32 776
2017 Science and technology 16 34 23 15 12 1 0 50 26 122
2017 Legal services 16 32 19 13 17 2 0 49 31 47
2017 Administration and operations 19 37 20 13 10 1 0 57 23 941
2017 Human resources 23 42 18 12 4 1 0 66 16 432
2017 Financial management 24 36 23 13 3 2 0 61 16 154
2017 Procurement 26 47 15 11 0 0 0 73 11 34
2017 Real property 16 37 17 20 7 2 0 55 27 40
2017 Materiel management 8 68 20 4 0 0 0 76 4 24
2017 Information management 26 35 14 19 5 2 0 62 24 62
2017 Information technology 16 34 21 18 11 1 0 51 28 380
2017 Internal audit 48 45 0 4 2 0 0 93 7 25
2017 Evaluation 7 67 0 20 6 0 0 74 26 14
2017 Data sciences 25 44 10 17 4 0 0 69 21 29
2017 Policy 17 36 19 17 11 0 0 53 28 263
2017 Project management 10 41 22 17 9 1 0 52 27 164
2017 Other services to the public 14 32 22 14 17 1 0 47 31 250
2017 None of the above 14 34 20 15 16 1 0 48 31 799
2014 Client contact centre 17 36 26 10 8 2 0 55 19 193
2014 Federal regulators 15 38 18 14 13 1 1 54 27 183
2014 Compliance, inspection and enforcement 13 37 21 16 12 1 0 51 28 3079
2014 Communications or public affairs 22 45 16 9 8 0 0 67 17 118
2014 Access to information and privacy 44 32 16 4 4 0 0 76 8 49
2014 Security 17 37 20 13 11 1 1 55 25 993
2014 Science and technology 23 40 20 9 8 1 0 64 17 161
2014 Legal services 18 46 15 7 12 2 0 65 20 65
2014 Administration and operations 24 40 21 8 6 2 0 65 14 1223
2014 Human resources 25 45 15 8 6 1 0 70 15 480
2014 Financial management 23 42 17 9 9 0 0 65 18 236
2014 Procurement 12 47 24 5 8 3 0 61 14 38
2014 Real property 25 45 14 9 7 0 0 70 16 67
2014 Materiel management 19 32 33 13 2 0 0 51 16 37
2014 Information management 17 48 14 14 7 1 0 65 21 88
2014 Information technology 20 42 19 10 9 1 0 63 19 544
2014 Internal audit 15 40 22 10 0 13 0 64 12 30
2014 Evaluation 17 46 7 8 18 0 3 66 27 36
2014 Other services to the public 16 36 22 11 13 2 0 53 25 407
2014 None of the above 17 35 21 13 12 3 0 53 25 1160

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 41 17 14 12 0 0 57 26 144
2020 Federal regulators 5 20 20 37 19 0 0 25 55 100
2020 Compliance, inspection and enforcement 6 22 20 30 21 1 0 29 51 2241
2020 Communications or public affairs 18 27 14 25 11 4 1 48 38 101
2020 Access to information and privacy 31 38 19 12 0 0 0 69 12 56
2020 Security 11 23 20 26 19 2 0 34 45 623
2020 Science and technology 21 33 23 13 6 3 1 55 20 169
2020 Legal services 11 27 26 22 14 0 0 38 36 96
2020 Administration and operations 17 34 21 17 9 2 0 52 27 1073
2020 Human resources 17 40 24 13 4 2 0 58 17 572
2020 Financial management 29 35 18 12 4 2 0 65 17 273
2020 Procurement 9 37 21 26 6 0 0 47 32 44
2020 Real property 19 37 13 22 7 1 0 57 30 87
2020 Materiel management 34 29 19 7 12 0 0 63 19 35
2020 Information management 25 30 30 7 6 1 0 56 13 93
2020 Information technology 19 31 18 15 12 3 0 52 29 510
2020 Internal audit 28 36 26 5 3 0 0 65 9 34
2020 Evaluation 22 27 19 32 0 0 0 49 32 19
2020 Data sciences 25 39 20 8 7 0 0 64 16 63
2020 Policy 14 29 23 21 10 2 0 44 32 341
2020 Project management 16 38 20 20 6 1 0 54 26 259
2020 Other services to the public 12 21 20 23 19 5 0 35 44 226
2020 None of the above 11 25 18 24 19 2 0 38 44 612
2019 Client contact centre 13 28 24 19 12 4 0 42 32 145
2019 Federal regulators 10 18 22 24 25 1 1 28 50 82
2019 Compliance, inspection and enforcement 4 19 18 30 28 1 0 23 58 2052
2019 Communications or public affairs 20 24 16 16 22 2 0 45 38 90
2019 Access to information and privacy 19 33 21 17 10 0 0 53 26 62
2019 Security 9 22 20 25 22 2 0 32 48 752
2019 Science and technology 14 31 22 21 6 7 0 48 29 122
2019 Legal services 7 24 17 32 20 0 0 31 52 74
2019 Administration and operations 12 30 19 22 16 2 0 43 38 967
2019 Human resources 11 34 20 20 12 3 0 46 33 479
2019 Financial management 15 33 20 22 6 5 0 50 29 227
2019 Procurement 8 16 35 27 14 0 0 24 41 51
2019 Real property 13 30 24 16 15 1 0 44 32 83
2019 Materiel management 10 27 29 21 10 3 0 38 32 33
2019 Information management 15 30 26 19 8 2 0 46 28 77
2019 Information technology 12 21 25 24 15 3 0 34 40 411
2019 Internal audit 33 36 12 12 4 2 0 71 17 32
2019 Data sciences 12 27 12 27 15 3 3 42 45 56
2019 Policy 6 18 15 31 29 2 0 24 61 246
2019 Project management 8 21 17 31 22 0 0 29 54 180
2019 Other services to the public 6 21 26 24 22 1 0 27 47 225
2019 None of the above 8 20 20 23 27 1 0 28 51 583

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 35 19 11 7 1 2 62 18 144
2020 Federal regulators 25 27 17 18 9 2 1 54 28 99
2020 Compliance, inspection and enforcement 19 37 16 13 11 2 1 58 25 2251
2020 Communications or public affairs 36 32 15 9 5 2 2 70 14 103
2020 Access to information and privacy 44 35 11 2 2 7 0 84 4 56
2020 Security 23 37 16 13 10 1 1 61 23 628
2020 Science and technology 34 33 12 8 5 4 4 73 13 169
2020 Legal services 21 38 15 13 7 3 1 62 22 94
2020 Administration and operations 33 37 12 9 6 2 1 72 15 1081
2020 Human resources 38 37 12 7 3 2 1 77 11 574
2020 Financial management 42 29 13 8 4 4 1 74 12 274
2020 Procurement 36 33 19 6 2 0 4 72 8 44
2020 Real property 30 44 13 6 3 3 0 77 10 87
2020 Materiel management 27 31 13 15 3 12 0 66 20 36
2020 Information management 33 32 21 12 2 0 0 65 14 93
2020 Information technology 36 32 15 6 7 3 1 71 14 511
2020 Internal audit 42 20 26 4 6 0 2 64 10 34
2020 Evaluation 31 22 9 14 9 5 9 62 27 19
2020 Data sciences 37 41 10 7 0 5 0 82 8 65
2020 Policy 28 37 13 8 6 4 4 71 15 343
2020 Project management 32 39 15 8 4 0 2 73 12 264
2020 Other services to the public 24 33 20 9 7 4 2 61 17 228
2020 None of the above 23 32 17 14 10 3 1 58 24 614
2019 Client contact centre 23 37 17 15 4 1 3 63 19 143
2019 Federal regulators 26 26 22 13 14 0 0 51 27 81
2019 Compliance, inspection and enforcement 19 37 16 15 12 1 0 56 27 2057
2019 Communications or public affairs 34 35 12 8 8 2 1 71 16 90
2019 Access to information and privacy 38 33 14 8 4 4 0 74 12 61
2019 Security 24 37 14 12 11 2 1 62 23 752
2019 Science and technology 31 32 20 7 4 3 4 67 12 122
2019 Legal services 23 32 20 18 7 0 0 55 25 75
2019 Administration and operations 28 37 15 11 6 2 1 67 18 974
2019 Human resources 38 34 12 7 7 1 1 74 14 481
2019 Financial management 31 39 13 9 4 2 1 73 13 228
2019 Procurement 12 49 10 16 10 2 2 64 26 51
2019 Real property 37 30 17 10 3 3 0 69 13 84
2019 Materiel management 23 49 6 10 8 3 0 75 19 33
2019 Information management 36 26 11 11 11 4 0 65 23 77
2019 Information technology 28 34 18 8 6 4 2 66 15 411
2019 Internal audit 52 33 2 9 0 2 0 88 10 32
2019 Data sciences 28 34 20 8 5 1 3 65 14 56
2019 Policy 24 38 14 13 6 2 3 65 20 243
2019 Project management 30 35 14 11 6 2 2 67 18 182
2019 Other services to the public 20 32 19 15 12 1 2 54 27 224
2019 None of the above 18 36 18 13 13 2 1 55 26 587
2018 Client contact centre 21 37 16 16 10 0 0 59 26 144
2018 Federal regulators 21 31 19 10 16 3 0 53 27 92
2018 Compliance, inspection and enforcement 18 39 17 14 10 1 0 58 25 1935
2018 Communications or public affairs 27 41 15 11 4 0 1 69 16 86
2018 Access to information and privacy 35 24 22 10 8 2 0 60 18 49
2018 Security 19 38 18 15 9 1 0 58 24 668
2018 Science and technology 19 42 22 8 5 2 1 64 14 106
2018 Legal services 26 32 20 11 12 0 0 58 22 67
2018 Administration and operations 26 42 14 9 5 2 0 70 15 848
2018 Human resources 33 39 12 9 5 1 0 74 14 364
2018 Financial management 31 37 16 7 6 1 1 70 14 181
2018 Procurement 23 34 31 6 6 0 0 58 12 35
2018 Real property 26 38 11 16 9 0 0 64 25 44
2018 Materiel management 21 54 11 8 5 0 0 75 13 34
2018 Information management 25 30 21 12 8 4 0 58 21 58
2018 Information technology 21 39 19 9 7 3 3 64 16 308
2018 Internal audit 43 27 8 11 6 4 0 73 18 32
2018 Evaluation 50 37 8 0 5 0 0 87 5 16
2018 Data sciences 24 39 17 13 7 0 0 63 20 26
2018 Policy 23 38 15 15 7 2 1 63 22 210
2018 Project management 19 40 21 10 6 2 2 62 16 141
2018 Other services to the public 19 39 13 14 12 2 0 59 27 198
2018 None of the above 18 39 15 12 13 2 1 58 26 527
2017 Client contact centre 20 34 24 10 10 1 1 55 21 155
2017 Federal regulators 21 37 15 14 11 3 0 59 25 109
2017 Compliance, inspection and enforcement 23 39 14 12 10 2 0 63 22 2145
2017 Communications or public affairs 35 45 11 5 2 1 0 82 7 72
2017 Access to information and privacy 43 31 13 8 4 0 0 74 13 47
2017 Security 23 40 14 12 9 2 0 65 21 774
2017 Science and technology 18 45 20 5 6 3 2 67 12 122
2017 Legal services 19 45 11 9 10 7 0 68 20 47
2017 Administration and operations 29 40 13 9 5 2 0 72 15 937
2017 Human resources 39 39 10 8 2 2 0 80 10 432
2017 Financial management 28 41 13 11 4 3 1 71 16 154
2017 Procurement 41 39 14 0 2 3 0 83 2 34
2017 Real property 40 36 7 5 7 4 0 79 13 40
2017 Materiel management 32 38 17 9 4 0 0 70 14 24
2017 Information management 23 33 18 9 13 3 0 59 23 62
2017 Information technology 29 39 13 7 8 3 0 70 16 380
2017 Internal audit 60 36 4 0 0 0 0 96 0 25
2017 Evaluation 19 41 25 0 14 0 0 61 14 14
2017 Data sciences 45 32 12 7 0 5 0 81 7 29
2017 Policy 30 35 12 9 8 4 2 68 18 263
2017 Project management 23 42 12 11 7 3 3 69 19 164
2017 Other services to the public 22 34 17 12 11 2 2 58 25 248
2017 None of the above 27 36 15 10 8 3 1 65 19 796
2014 Client contact centre 22 37 16 13 7 4 1 62 21 193
2014 Federal regulators 31 37 11 10 8 2 1 70 19 182
2014 Compliance, inspection and enforcement 25 39 12 12 9 2 1 66 21 3079
2014 Communications or public affairs 39 34 8 10 4 6 0 78 14 118
2014 Access to information and privacy 37 39 5 8 4 2 4 81 13 49
2014 Security 28 38 15 9 6 2 1 68 16 992
2014 Science and technology 28 37 16 10 6 3 1 68 16 161
2014 Legal services 31 36 15 6 7 4 0 70 14 65
2014 Administration and operations 36 36 12 8 4 3 1 74 13 1222
2014 Human resources 44 34 9 8 2 3 1 81 10 479
2014 Financial management 26 40 12 10 6 5 1 70 17 236
2014 Procurement 31 35 16 8 5 5 0 69 14 38
2014 Real property 35 30 13 8 6 8 0 71 14 67
2014 Materiel management 29 49 8 8 0 3 3 83 8 37
2014 Information management 28 44 7 9 5 6 1 78 15 88
2014 Information technology 29 38 13 10 5 4 1 71 16 544
2014 Internal audit 38 41 11 0 4 3 3 84 4 30
2014 Evaluation 35 43 5 15 2 0 0 78 17 36
2014 Other services to the public 30 35 12 11 9 2 1 67 21 407
2014 None of the above 28 36 14 11 8 3 1 67 19 1159

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 39 20 11 5 1 0 63 16 147
2020 Federal regulators 19 29 20 13 18 1 0 48 32 99
2020 Compliance, inspection and enforcement 16 33 23 14 13 1 0 49 28 2246
2020 Communications or public affairs 35 41 13 6 5 0 0 76 11 103
2020 Access to information and privacy 36 43 10 5 0 6 0 84 6 55
2020 Security 23 27 21 18 10 1 0 50 28 630
2020 Science and technology 37 33 17 7 3 4 1 73 10 170
2020 Legal services 18 38 20 17 5 1 0 57 23 95
2020 Administration and operations 28 39 17 9 5 2 0 68 15 1075
2020 Human resources 33 42 15 5 3 2 0 77 8 572
2020 Financial management 40 34 17 6 2 2 0 75 8 270
2020 Procurement 29 42 22 3 4 0 0 71 7 42
2020 Real property 30 37 24 6 3 0 0 67 10 86
2020 Materiel management 34 30 26 7 3 0 0 64 10 35
2020 Information management 40 33 16 4 5 1 0 74 9 91
2020 Information technology 37 34 15 6 5 2 0 74 11 514
2020 Internal audit 45 32 17 6 0 0 0 78 6 34
2020 Evaluation 27 49 14 5 0 5 0 80 5 19
2020 Data sciences 39 36 21 2 0 2 0 76 2 65
2020 Policy 27 40 19 7 3 3 0 69 11 341
2020 Project management 33 40 17 7 2 1 0 74 9 266
2020 Other services to the public 21 29 19 14 13 1 2 52 28 227
2020 None of the above 21 32 21 12 11 2 0 55 24 616
2019 Client contact centre 16 44 23 10 5 2 0 61 16 145
2019 Federal regulators 15 42 16 11 14 1 0 58 26 82
2019 Compliance, inspection and enforcement 14 33 22 17 14 1 0 47 31 2051
2019 Communications or public affairs 34 36 21 3 6 0 1 70 8 90
2019 Access to information and privacy 36 34 16 6 5 1 1 71 12 62
2019 Security 21 35 20 12 11 0 0 56 24 750
2019 Science and technology 26 39 22 6 5 2 0 66 11 121
2019 Legal services 18 31 21 16 14 0 0 49 30 75
2019 Administration and operations 26 36 19 11 7 1 0 63 18 973
2019 Human resources 32 37 16 8 5 1 0 70 13 480
2019 Financial management 24 43 23 6 4 1 0 67 10 226
2019 Procurement 14 34 32 13 5 2 0 49 19 51
2019 Real property 29 37 21 10 2 1 0 67 12 85
2019 Materiel management 24 38 24 5 8 0 0 63 14 32
2019 Information management 33 26 19 11 8 3 0 61 20 78
2019 Information technology 27 37 19 8 6 2 0 66 15 412
2019 Internal audit 50 26 21 0 2 0 0 76 2 32
2019 Data sciences 34 33 21 10 2 0 0 68 12 56
2019 Policy 23 34 24 9 7 2 1 58 16 245
2019 Project management 26 35 26 7 7 1 0 60 13 180
2019 Other services to the public 14 29 28 14 14 1 0 43 28 225
2019 None of the above 15 33 22 14 13 2 0 50 28 588
2018 Client contact centre 18 30 25 11 14 2 0 49 26 144
2018 Federal regulators 13 27 28 9 21 2 0 41 30 93
2018 Compliance, inspection and enforcement 12 33 23 17 15 0 0 45 32 1924
2018 Communications or public affairs 24 40 21 8 5 1 1 65 13 85
2018 Access to information and privacy 33 34 17 10 6 0 0 67 16 49
2018 Security 15 32 25 15 12 0 0 48 27 667
2018 Science and technology 23 35 23 12 5 1 0 59 18 105
2018 Legal services 15 35 15 24 12 0 0 50 35 67
2018 Administration and operations 21 38 23 9 8 1 0 59 17 848
2018 Human resources 28 36 19 10 7 0 0 64 17 367
2018 Financial management 27 37 22 10 3 2 0 65 13 179
2018 Procurement 18 29 39 9 6 0 0 46 15 35
2018 Real property 19 32 19 18 12 0 0 51 29 44
2018 Materiel management 22 47 26 3 0 3 0 71 3 34
2018 Information management 30 28 28 2 10 2 0 59 12 59
2018 Information technology 18 37 24 11 7 2 0 56 19 308
2018 Internal audit 32 44 17 0 6 0 0 77 6 32
2018 Evaluation 50 31 5 8 5 0 0 81 13 16
2018 Data sciences 18 54 6 13 9 0 0 73 22 26
2018 Policy 20 36 20 15 10 0 0 55 25 210
2018 Project management 11 42 28 13 6 0 0 54 18 142
2018 Other services to the public 17 31 23 12 15 2 0 49 27 198
2018 None of the above 11 33 24 13 17 1 0 45 31 523

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 24 14 16 16 11 1 47 37 147
2020 Federal regulators 16 20 14 20 28 0 3 37 49 100
2020 Compliance, inspection and enforcement 12 23 16 18 26 4 1 36 47 2251
2020 Communications or public affairs 27 21 15 12 10 12 3 57 25 104
2020 Access to information and privacy 35 20 22 8 10 4 2 58 19 55
2020 Security 16 22 16 19 22 4 1 40 43 628
2020 Science and technology 26 27 17 9 11 9 2 58 22 170
2020 Legal services 10 21 24 22 17 6 0 33 42 95
2020 Administration and operations 21 24 17 15 13 8 3 50 31 1072
2020 Human resources 25 26 19 10 7 8 4 58 19 574
2020 Financial management 32 22 20 8 6 10 3 62 16 275
2020 Procurement 26 27 28 7 9 2 2 55 16 44
2020 Real property 19 25 12 21 10 11 1 50 35 86
2020 Materiel management 30 17 22 16 8 7 0 51 26 36
2020 Information management 26 24 17 12 11 7 4 56 26 93
2020 Information technology 28 22 19 10 10 9 2 56 23 513
2020 Internal audit 39 19 11 15 2 13 0 67 20 34
2020 Evaluation 18 32 9 18 5 18 0 61 28 19
2020 Data sciences 35 31 11 11 3 10 0 72 15 63
2020 Policy 19 23 12 12 15 15 3 52 33 343
2020 Project management 23 19 23 16 10 7 3 47 28 265
2020 Other services to the public 12 24 13 19 22 7 3 40 46 225
2020 None of the above 16 18 15 17 24 6 3 39 45 616
2019 Client contact centre 19 27 21 13 10 8 2 51 26 145
2019 Federal regulators 10 33 14 14 27 2 0 44 42 82
2019 Compliance, inspection and enforcement 11 22 15 19 29 3 1 34 50 2062
2019 Communications or public affairs 16 24 15 15 13 13 4 49 34 90
2019 Access to information and privacy 21 26 24 8 10 10 1 53 21 62
2019 Security 17 26 15 16 21 4 1 46 38 752
2019 Science and technology 22 25 18 11 12 10 4 54 26 122
2019 Legal services 14 19 14 22 29 1 0 33 52 75
2019 Administration and operations 19 25 16 16 15 7 2 49 34 973
2019 Human resources 24 21 17 11 13 9 5 52 28 483
2019 Financial management 19 22 23 10 11 11 4 48 25 227
2019 Procurement 12 15 36 19 14 2 2 28 34 51
2019 Real property 17 14 31 18 12 9 0 33 32 85
2019 Materiel management 19 20 17 18 12 10 3 46 35 33
2019 Information management 16 13 23 18 18 6 6 33 41 76
2019 Information technology 20 21 22 11 13 10 3 47 28 411
2019 Internal audit 29 34 8 5 8 17 0 76 15 31
2019 Data sciences 30 20 12 9 14 11 3 59 26 56
2019 Policy 15 15 21 18 15 12 4 36 39 246
2019 Project management 15 17 16 17 22 10 2 37 45 181
2019 Other services to the public 11 21 21 14 27 6 1 34 43 225
2019 None of the above 12 21 14 17 29 5 2 36 49 588
2018 Client contact centre 14 23 21 16 21 5 0 39 39 144
2018 Federal regulators 10 25 15 13 35 2 0 35 49 93
2018 Compliance, inspection and enforcement 9 23 16 20 28 3 1 33 50 1933
2018 Communications or public affairs 14 18 23 18 14 12 2 37 36 86
2018 Access to information and privacy 25 14 11 24 12 8 4 45 42 48
2018 Security 13 23 18 18 25 2 1 37 44 668
2018 Science and technology 8 33 19 13 17 6 5 45 33 106
2018 Legal services 15 20 15 21 28 0 1 35 49 67
2018 Administration and operations 15 24 21 15 17 6 1 42 35 850
2018 Human resources 19 24 18 13 15 7 5 49 31 365
2018 Financial management 21 19 24 17 10 7 2 44 30 181
2018 Procurement 12 20 33 20 12 3 0 33 33 35
2018 Real property 15 27 11 12 33 2 0 43 46 43
2018 Materiel management 16 23 32 17 8 3 0 40 26 34
2018 Information management 20 16 27 11 19 7 1 38 33 59
2018 Information technology 12 23 24 14 17 8 2 39 35 307
2018 Internal audit 32 11 12 13 15 16 0 52 34 32
2018 Evaluation 34 19 13 13 8 13 0 60 24 16
2018 Data sciences 15 20 29 18 14 0 5 37 33 26
2018 Policy 10 16 20 17 26 9 1 30 49 209
2018 Project management 8 21 17 19 25 8 2 33 49 142
2018 Other services to the public 11 27 18 16 25 4 0 39 42 197
2018 None of the above 11 18 19 15 32 5 1 31 50 526
2017 Client contact centre 9 19 24 16 21 9 2 31 42 154
2017 Federal regulators 15 21 7 21 31 5 1 37 55 109
2017 Compliance, inspection and enforcement 12 23 13 21 27 4 1 37 50 2143
2017 Communications or public affairs 16 15 19 18 10 18 4 40 36 72
2017 Access to information and privacy 20 24 17 11 20 7 2 47 34 47
2017 Security 13 24 14 19 23 4 2 40 45 776
2017 Science and technology 13 22 23 17 11 11 3 41 33 122
2017 Legal services 14 24 16 19 18 7 2 42 41 47
2017 Administration and operations 15 23 19 18 16 7 3 41 38 940
2017 Human resources 19 21 18 17 14 6 4 45 35 431
2017 Financial management 13 18 26 16 16 8 3 34 37 154
2017 Procurement 27 25 26 3 8 12 0 59 12 34
2017 Real property 11 15 16 22 29 2 4 28 55 40
2017 Materiel management 9 37 8 4 20 21 0 59 31 24
2017 Information management 8 17 27 27 13 3 5 28 43 62
2017 Information technology 14 16 21 15 19 12 3 35 40 380
2017 Internal audit 34 28 9 12 6 3 8 69 21 25
2017 Evaluation 0 26 11 23 21 13 7 33 54 14
2017 Data sciences 19 25 26 18 3 8 0 49 23 29
2017 Policy 10 15 21 19 24 9 2 28 48 263
2017 Project management 10 17 17 20 23 9 2 31 49 164
2017 Other services to the public 12 23 17 18 25 3 2 37 45 250
2017 None of the above 13 21 16 18 25 5 3 37 46 796
2014 Client contact centre 9 22 24 17 19 7 2 34 39 192
2014 Federal regulators 17 21 16 21 19 5 2 41 42 183
2014 Compliance, inspection and enforcement 10 24 14 20 27 4 1 36 49 3080
2014 Communications or public affairs 18 17 15 17 15 12 5 42 40 118
2014 Access to information and privacy 17 20 20 17 8 13 4 45 30 49
2014 Security 13 25 17 16 24 4 1 40 42 991
2014 Science and technology 11 21 25 17 15 8 3 36 36 161
2014 Legal services 11 17 26 20 17 8 2 31 40 65
2014 Administration and operations 16 24 16 16 17 8 2 45 37 1223
2014 Human resources 16 18 18 16 20 9 3 39 41 480
2014 Financial management 11 19 20 20 14 15 1 36 40 236
2014 Procurement 15 21 21 16 8 15 3 44 30 38
2014 Real property 8 16 21 19 25 9 3 27 49 67
2014 Materiel management 11 27 25 10 11 16 0 45 26 37
2014 Information management 13 23 14 20 21 8 1 40 45 87
2014 Information technology 13 18 20 16 17 13 3 37 39 544
2014 Internal audit 12 17 10 17 16 13 14 41 45 30
2014 Evaluation 7 13 17 12 35 16 0 23 56 36
2014 Other services to the public 11 22 15 21 23 7 2 36 48 406
2014 None of the above 11 20 16 16 27 8 2 34 48 1160

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 29 21 15 13 3 1 49 29 144
2020 Federal regulators 12 26 12 24 24 2 0 38 49 99
2020 Compliance, inspection and enforcement 8 23 20 21 25 2 0 32 47 2251
2020 Communications or public affairs 25 35 15 13 10 2 0 61 23 104
2020 Access to information and privacy 39 27 14 7 6 3 4 71 14 56
2020 Security 15 24 19 21 21 1 0 39 42 628
2020 Science and technology 31 34 12 11 10 2 0 66 22 170
2020 Legal services 14 26 21 24 14 1 0 40 39 95
2020 Administration and operations 23 30 17 15 12 2 0 54 28 1074
2020 Human resources 26 35 19 11 6 3 0 63 18 570
2020 Financial management 38 30 15 8 6 1 2 70 14 274
2020 Procurement 27 29 22 12 10 0 0 56 22 44
2020 Real property 31 35 12 12 7 3 0 68 20 87
2020 Materiel management 38 24 16 10 12 0 0 62 22 36
2020 Information management 27 37 17 9 7 2 0 66 17 92
2020 Information technology 29 31 16 10 10 3 0 62 21 514
2020 Internal audit 28 48 10 10 4 0 0 76 14 33
2020 Evaluation 22 37 10 31 0 0 0 59 31 19
2020 Data sciences 26 36 18 6 9 6 0 65 16 65
2020 Policy 17 36 18 17 10 1 0 54 28 343
2020 Project management 25 33 17 17 6 2 0 58 24 265
2020 Other services to the public 19 22 17 17 21 4 0 42 40 230
2020 None of the above 15 24 20 16 22 2 1 41 39 616
2019 Client contact centre 18 29 21 17 14 1 0 48 31 144
2019 Federal regulators 9 22 23 14 29 1 1 32 44 82
2019 Compliance, inspection and enforcement 8 20 18 23 30 1 0 28 54 2058
2019 Communications or public affairs 24 29 14 17 15 1 0 53 32 89
2019 Access to information and privacy 27 24 21 14 13 0 0 52 27 61
2019 Security 15 22 18 20 23 2 0 38 44 751
2019 Science and technology 26 35 16 9 13 2 0 62 22 120
2019 Legal services 11 24 11 27 28 0 0 35 55 74
2019 Administration and operations 19 28 15 18 17 3 0 49 36 971
2019 Human resources 23 33 18 12 11 3 1 58 24 482
2019 Financial management 24 35 17 12 10 2 0 60 23 227
2019 Procurement 12 32 23 23 8 2 0 45 32 51
2019 Real property 21 33 20 19 5 1 0 55 25 85
2019 Materiel management 19 15 38 15 7 0 5 36 23 33
2019 Information management 26 23 11 16 22 1 0 50 38 78
2019 Information technology 20 28 17 17 16 2 0 49 34 412
2019 Internal audit 42 31 5 12 4 5 0 77 17 32
2019 Data sciences 26 35 14 10 9 7 0 65 20 56
2019 Policy 13 22 19 25 18 2 0 36 44 244
2019 Project management 15 28 19 16 21 0 0 44 37 183
2019 Other services to the public 10 22 25 16 26 1 1 32 42 224
2019 None of the above 12 22 16 20 27 3 0 35 49 588
2018 Client contact centre 11 22 19 17 28 3 0 34 46 143
2018 Federal regulators 4 12 22 21 40 2 0 16 62 92
2018 Compliance, inspection and enforcement 5 19 19 23 34 1 0 24 57 1933
2018 Communications or public affairs 18 27 15 28 10 0 1 46 39 85
2018 Access to information and privacy 24 30 10 18 14 4 0 56 33 49
2018 Security 10 20 16 22 31 0 0 30 53 669
2018 Science and technology 7 28 16 19 26 3 0 37 47 106
2018 Legal services 9 22 11 30 28 0 0 31 58 67
2018 Administration and operations 14 25 18 20 20 3 0 40 41 852
2018 Human resources 17 31 15 20 15 1 0 49 36 367
2018 Financial management 21 35 18 14 10 2 0 57 24 181
2018 Procurement 12 29 22 17 20 0 0 41 37 35
2018 Real property 18 33 15 6 28 0 0 51 35 44
2018 Materiel management 19 12 23 41 6 0 0 31 47 34
2018 Information management 16 21 21 17 23 2 0 38 40 59
2018 Information technology 9 22 21 20 25 2 0 32 47 308
2018 Internal audit 30 18 24 7 17 3 0 50 24 32
2018 Evaluation 24 47 0 13 11 5 0 75 25 16
2018 Data sciences 8 29 21 22 21 0 0 37 43 26
2018 Policy 8 19 16 25 31 1 1 27 57 209
2018 Project management 7 28 18 24 22 0 0 35 47 142
2018 Other services to the public 8 24 16 27 22 3 0 33 50 197
2018 None of the above 8 16 17 22 33 3 1 25 57 527
2017 Client contact centre 13 23 18 21 22 3 0 37 44 155
2017 Federal regulators 10 19 12 23 32 1 2 31 56 111
2017 Compliance, inspection and enforcement 5 17 16 24 35 2 0 23 61 2152
2017 Communications or public affairs 16 30 13 21 15 5 0 49 37 72
2017 Access to information and privacy 23 29 21 8 16 0 2 54 25 47
2017 Security 8 17 18 25 29 2 0 26 56 771
2017 Science and technology 12 26 22 15 22 2 1 39 38 122
2017 Legal services 16 15 13 22 29 5 0 33 53 47
2017 Administration and operations 12 23 18 24 20 2 1 37 45 943
2017 Human resources 12 29 16 23 15 5 0 43 40 430
2017 Financial management 11 29 14 21 21 3 0 42 44 153
2017 Procurement 18 27 19 12 15 9 0 49 29 34
2017 Real property 11 16 20 16 28 8 0 30 49 41
2017 Materiel management 14 41 25 9 8 4 0 57 17 24
2017 Information management 18 16 27 23 14 0 2 35 37 62
2017 Information technology 10 22 18 25 24 1 0 32 50 380
2017 Internal audit 28 36 17 9 2 4 4 69 12 25
2017 Evaluation 7 21 22 31 14 6 0 29 48 14
2017 Data sciences 24 23 11 36 6 0 0 47 42 29
2017 Policy 5 22 19 25 29 0 1 27 54 263
2017 Project management 6 22 15 34 24 0 0 28 57 164
2017 Other services to the public 6 23 11 21 35 2 1 31 58 250
2017 None of the above 8 22 14 23 31 1 1 31 55 798
2014 Client contact centre 12 23 21 16 20 5 2 38 39 193
2014 Federal regulators 9 22 12 24 30 2 1 32 56 183
2014 Compliance, inspection and enforcement 5 18 17 25 33 2 0 24 59 3078
2014 Communications or public affairs 14 28 15 18 21 4 0 44 40 118
2014 Access to information and privacy 30 33 16 14 6 0 0 63 21 49
2014 Security 8 22 18 23 28 1 0 30 51 992
2014 Science and technology 18 27 23 20 13 0 0 45 33 161
2014 Legal services 15 19 15 28 21 0 2 35 50 64
2014 Administration and operations 13 27 18 19 19 3 1 42 40 1220
2014 Human resources 15 29 18 22 14 2 0 45 37 478
2014 Financial management 19 29 17 17 15 4 0 50 33 236
2014 Procurement 21 32 20 11 11 5 0 56 23 38
2014 Real property 15 29 24 15 14 5 0 46 30 67
2014 Materiel management 19 33 29 10 8 0 0 52 18 37
2014 Information management 16 23 18 22 21 1 0 39 43 88
2014 Information technology 17 25 20 19 16 2 0 44 36 544
2014 Internal audit 15 26 39 7 7 7 0 44 14 30
2014 Evaluation 5 29 19 24 22 0 0 34 47 36
2014 Other services to the public 7 20 16 22 30 3 1 28 55 407
2014 None of the above 10 21 17 21 29 2 0 31 51 1158

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 24 17 17 19 4 4 42 39 147
2020 Federal regulators 10 26 8 18 33 1 3 38 54 97
2020 Compliance, inspection and enforcement 11 23 16 19 29 2 1 34 49 2257
2020 Communications or public affairs 24 21 14 23 12 5 2 48 37 103
2020 Access to information and privacy 39 27 7 8 10 3 5 72 20 56
2020 Security 15 22 14 21 24 2 2 39 47 630
2020 Science and technology 25 29 12 12 17 3 2 56 31 170
2020 Legal services 16 25 20 15 22 0 1 42 38 96
2020 Administration and operations 20 25 14 16 19 3 2 48 37 1074
2020 Human resources 26 29 16 13 11 2 2 58 25 572
2020 Financial management 37 25 14 11 8 3 2 66 20 275
2020 Procurement 20 26 11 24 16 3 0 47 42 44
2020 Real property 23 35 16 9 16 1 0 58 25 86
2020 Materiel management 31 23 13 14 11 9 0 58 28 36
2020 Information management 23 31 15 9 14 4 4 59 24 93
2020 Information technology 24 27 14 13 19 2 1 53 32 512
2020 Internal audit 25 51 7 6 6 3 2 80 12 34
2020 Evaluation 36 27 5 31 0 0 0 64 31 19
2020 Data sciences 35 30 17 11 7 0 0 65 18 65
2020 Policy 22 31 16 14 12 2 2 56 27 344
2020 Project management 21 33 12 21 11 1 1 55 32 266
2020 Other services to the public 16 23 16 17 23 4 1 40 43 229
2020 None of the above 15 23 15 15 26 4 3 41 43 617
2019 Client contact centre 20 22 21 15 18 1 3 44 34 145
2019 Federal regulators 14 18 18 15 30 4 1 34 47 82
2019 Compliance, inspection and enforcement 10 22 16 18 32 1 1 32 51 2064
2019 Communications or public affairs 24 27 15 16 14 5 0 53 32 90
2019 Access to information and privacy 20 23 13 20 14 7 4 47 38 62
2019 Security 15 23 15 19 24 1 2 39 45 756
2019 Science and technology 17 30 15 11 20 4 3 50 33 121
2019 Legal services 15 24 14 17 29 0 0 40 46 75
2019 Administration and operations 19 25 14 15 24 2 1 45 40 975
2019 Human resources 24 29 16 13 13 2 2 56 28 483
2019 Financial management 26 32 12 11 13 3 3 61 26 228
2019 Procurement 11 31 14 20 24 0 0 42 44 51
2019 Real property 23 28 17 19 11 2 0 52 31 85
2019 Materiel management 16 27 14 23 17 0 3 44 41 33
2019 Information management 19 25 12 10 28 4 1 47 41 78
2019 Information technology 19 21 15 17 24 2 3 42 43 414
2019 Internal audit 45 17 14 10 14 0 0 62 24 32
2019 Data sciences 19 31 12 14 16 2 6 55 32 56
2019 Policy 16 27 16 21 17 0 2 44 39 247
2019 Project management 16 28 13 19 24 0 0 44 44 183
2019 Other services to the public 13 20 20 13 30 4 1 34 45 225
2019 None of the above 13 18 15 19 32 2 2 32 52 590
2018 Client contact centre 12 23 17 16 28 2 1 36 46 143
2018 Federal regulators 9 13 12 18 47 2 0 22 66 91
2018 Compliance, inspection and enforcement 6 21 16 21 33 1 1 28 55 1934
2018 Communications or public affairs 25 24 12 20 16 1 1 50 37 85
2018 Access to information and privacy 29 27 10 14 17 1 1 58 32 49
2018 Security 10 22 18 17 31 1 1 33 49 667
2018 Science and technology 6 20 17 16 33 3 5 28 53 106
2018 Legal services 11 20 17 24 29 0 0 30 53 67
2018 Administration and operations 14 24 15 19 25 2 2 38 46 850
2018 Human resources 20 28 12 18 20 1 2 49 39 364
2018 Financial management 25 28 14 10 19 1 2 55 30 181
2018 Procurement 6 20 12 34 29 0 0 26 62 35
2018 Real property 15 21 27 9 28 0 0 36 37 44
2018 Materiel management 12 21 17 26 23 0 0 33 50 34
2018 Information management 11 23 10 14 41 1 0 34 55 59
2018 Information technology 8 18 16 19 37 2 1 27 57 309
2018 Internal audit 30 26 4 20 20 0 0 57 39 32
2018 Evaluation 16 50 5 19 5 0 5 69 25 16
2018 Data sciences 22 21 15 30 12 0 0 43 42 25
2018 Policy 15 16 13 24 28 1 2 32 54 211
2018 Project management 12 23 13 21 27 3 0 37 50 142
2018 Other services to the public 10 22 17 23 25 1 2 33 49 198
2018 None of the above 9 17 14 21 35 2 2 27 58 525
2017 Client contact centre 9 18 19 17 28 4 5 30 49 154
2017 Federal regulators 10 20 13 13 39 1 3 32 55 111
2017 Compliance, inspection and enforcement 7 19 14 20 36 2 1 27 58 2148
2017 Communications or public affairs 10 33 17 15 17 3 5 47 35 72
2017 Access to information and privacy 33 25 11 10 18 2 0 60 29 47
2017 Security 9 19 15 21 32 3 2 29 55 773
2017 Science and technology 6 23 12 23 33 1 2 30 58 122
2017 Legal services 10 18 15 22 27 4 5 30 53 47
2017 Administration and operations 10 21 15 21 29 2 3 32 52 944
2017 Human resources 17 26 13 20 22 3 1 44 43 430
2017 Financial management 17 27 14 15 21 4 2 46 39 154
2017 Procurement 18 18 17 20 18 6 4 40 42 34
2017 Real property 9 24 14 17 29 0 7 36 49 41
2017 Materiel management 13 30 16 17 25 0 0 43 41 24
2017 Information management 11 16 14 29 24 0 6 28 57 62
2017 Information technology 10 15 15 18 38 2 2 26 59 380
2017 Internal audit 24 31 12 18 11 0 4 57 30 25
2017 Evaluation 0 12 0 43 27 17 0 15 85 14
2017 Data sciences 15 22 21 30 8 5 0 38 40 29
2017 Policy 9 21 13 22 32 1 2 31 55 262
2017 Project management 8 27 13 20 30 1 1 36 51 164
2017 Other services to the public 9 13 17 23 33 3 3 23 59 250
2017 None of the above 10 18 12 21 34 2 3 29 58 799
2014 Client contact centre 10 20 17 16 29 5 3 33 49 193
2014 Federal regulators 13 16 16 23 29 2 2 30 54 183
2014 Compliance, inspection and enforcement 8 21 15 21 32 2 1 30 54 3078
2014 Communications or public affairs 11 32 7 22 21 4 3 45 47 118
2014 Access to information and privacy 20 37 16 6 18 0 2 59 25 49
2014 Security 11 23 16 18 30 1 1 35 49 992
2014 Science and technology 13 25 16 20 19 4 2 40 43 161
2014 Legal services 18 25 14 14 24 2 4 46 40 65
2014 Administration and operations 13 22 14 18 29 2 2 37 49 1222
2014 Human resources 14 28 15 18 20 4 2 44 40 479
2014 Financial management 16 29 14 16 19 5 1 48 37 236
2014 Procurement 16 34 8 11 29 2 0 51 40 38
2014 Real property 9 30 14 18 19 8 3 44 41 67
2014 Materiel management 19 21 14 22 16 5 3 43 41 37
2014 Information management 10 25 11 17 36 0 0 35 53 87
2014 Information technology 14 21 15 17 27 3 1 37 47 544
2014 Internal audit 25 9 29 17 20 0 0 34 37 30
2014 Evaluation 6 30 15 21 28 0 0 36 49 36
2014 Other services to the public 9 18 13 21 34 2 3 29 58 407
2014 None of the above 10 19 16 21 31 2 2 31 53 1160

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 23 13 4 3 1 5 78 7 146
2020 Federal regulators 38 19 20 13 10 0 1 58 22 100
2020 Compliance, inspection and enforcement 38 23 17 10 8 1 4 65 18 2258
2020 Communications or public affairs 53 16 14 7 6 0 4 72 13 103
2020 Access to information and privacy 50 32 8 3 0 0 7 88 3 56
2020 Security 39 28 14 6 9 1 3 70 15 630
2020 Science and technology 60 17 8 5 2 1 7 84 8 170
2020 Legal services 46 24 17 8 0 3 2 73 9 96
2020 Administration and operations 52 20 13 6 4 0 4 75 11 1078
2020 Human resources 52 22 14 4 3 0 4 78 7 574
2020 Financial management 60 19 10 7 1 1 3 81 8 273
2020 Procurement 72 10 15 0 2 2 0 83 2 44
2020 Real property 51 21 17 5 4 0 2 74 9 87
2020 Materiel management 55 21 12 9 3 0 0 76 12 36
2020 Information management 51 27 11 6 4 1 1 79 10 93
2020 Information technology 54 20 14 6 3 1 3 77 9 513
2020 Internal audit 35 46 10 0 0 0 9 89 0 34
2020 Evaluation 55 19 9 9 0 0 9 81 9 19
2020 Data sciences 45 34 10 7 1 0 2 81 8 65
2020 Policy 47 25 18 3 3 1 2 74 6 344
2020 Project management 48 26 13 6 5 0 2 76 11 266
2020 Other services to the public 41 21 15 9 9 0 6 66 18 231
2020 None of the above 44 21 14 9 7 2 4 69 16 618
2019 Client contact centre 50 25 10 8 3 1 3 78 12 145
2019 Federal regulators 31 33 19 6 6 0 6 67 13 82
2019 Compliance, inspection and enforcement 32 25 20 11 9 1 3 59 20 2059
2019 Communications or public affairs 50 19 14 8 4 4 2 73 12 89
2019 Access to information and privacy 51 19 9 2 5 0 15 82 7 62
2019 Security 35 25 19 8 7 1 4 64 16 752
2019 Science and technology 61 22 8 4 1 1 4 86 6 122
2019 Legal services 34 27 21 7 11 0 1 61 17 75
2019 Administration and operations 48 22 15 5 4 1 5 74 10 973
2019 Human resources 55 20 14 4 2 0 4 79 6 482
2019 Financial management 49 34 10 3 3 0 2 84 6 229
2019 Procurement 35 30 26 4 2 2 0 67 7 51
2019 Real property 45 32 15 3 1 1 2 80 4 85
2019 Materiel management 51 27 12 0 5 5 0 82 5 33
2019 Information management 57 26 9 5 0 0 2 85 5 78
2019 Information technology 52 24 13 4 4 0 3 78 9 411
2019 Internal audit 52 26 9 7 2 0 2 80 10 32
2019 Data sciences 51 26 14 5 3 0 0 77 8 56
2019 Policy 49 23 13 5 7 0 3 75 12 245
2019 Project management 43 27 15 5 5 1 4 74 11 183
2019 Other services to the public 39 25 17 8 5 2 5 68 14 224
2019 None of the above 40 22 18 7 8 1 3 65 16 589

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 21 16 8 8 1 3 65 18 147
2020 Federal regulators 29 17 19 21 10 0 4 48 32 100
2020 Compliance, inspection and enforcement 27 24 20 14 11 1 3 53 26 2254
2020 Communications or public affairs 41 24 18 6 6 1 5 69 12 104
2020 Access to information and privacy 60 19 11 3 0 2 5 85 4 56
2020 Security 29 25 22 11 10 1 2 56 22 629
2020 Science and technology 47 26 13 4 3 1 6 79 7 170
2020 Legal services 37 23 16 8 9 3 4 64 19 96
2020 Administration and operations 42 21 17 9 7 1 3 66 16 1075
2020 Human resources 44 26 16 7 3 1 4 73 10 571
2020 Financial management 58 20 14 5 0 1 2 80 5 273
2020 Procurement 43 26 21 8 0 2 0 70 8 44
2020 Real property 48 27 15 4 3 3 0 76 8 87
2020 Materiel management 46 22 30 2 0 0 0 68 2 36
2020 Information management 53 21 12 8 4 2 0 75 12 93
2020 Information technology 45 25 15 6 5 1 3 73 12 514
2020 Internal audit 50 26 4 10 0 0 9 84 11 34
2020 Evaluation 41 23 10 18 0 0 9 70 20 19
2020 Data sciences 53 29 10 5 0 1 2 84 5 65
2020 Policy 45 24 14 7 6 1 2 72 13 344
2020 Project management 50 26 14 4 3 0 2 78 8 266
2020 Other services to the public 32 23 17 11 11 2 4 58 24 229
2020 None of the above 34 20 19 9 11 2 4 59 21 618
2019 Client contact centre 37 25 17 10 7 2 3 65 17 144
2019 Federal regulators 33 13 25 13 10 2 2 49 25 82
2019 Compliance, inspection and enforcement 23 23 23 15 12 1 3 48 28 2055
2019 Communications or public affairs 40 23 23 8 6 0 1 64 14 88
2019 Access to information and privacy 37 23 18 6 2 0 14 70 9 62
2019 Security 29 23 22 12 9 1 4 55 23 755
2019 Science and technology 44 22 13 5 7 5 5 73 13 122
2019 Legal services 23 31 23 9 15 0 0 53 24 74
2019 Administration and operations 35 23 18 10 8 2 5 62 19 975
2019 Human resources 42 22 14 8 6 1 5 69 16 481
2019 Financial management 54 20 12 7 4 1 1 76 12 226
2019 Procurement 36 19 27 6 8 0 4 58 14 51
2019 Real property 44 20 23 9 2 0 2 65 11 82
2019 Materiel management 24 36 22 3 5 10 0 67 9 33
2019 Information management 40 26 11 12 5 0 5 70 19 78
2019 Information technology 47 25 15 6 4 1 2 74 10 411
2019 Internal audit 52 27 7 14 0 0 0 79 14 32
2019 Data sciences 45 20 21 10 3 2 0 66 13 56
2019 Policy 34 29 22 7 4 0 3 66 12 246
2019 Project management 40 26 14 8 7 0 4 69 16 183
2019 Other services to the public 29 21 20 12 11 3 4 55 24 225
2019 None of the above 28 20 20 12 13 2 4 52 27 588

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 7 9 2 8 3 5 80 11 145
2020 Federal regulators 54 15 5 7 12 2 4 74 20 99
2020 Compliance, inspection and enforcement 60 14 7 5 6 3 4 79 13 2250
2020 Communications or public affairs 73 6 7 2 4 4 2 85 7 104
2020 Access to information and privacy 73 17 4 1 0 0 5 94 1 56
2020 Security 63 13 7 5 6 3 3 80 12 626
2020 Science and technology 72 5 5 4 4 3 7 86 8 169
2020 Legal services 76 9 4 3 2 1 4 90 5 96
2020 Administration and operations 70 11 5 3 4 2 4 86 8 1074
2020 Human resources 77 8 5 1 3 2 5 90 4 572
2020 Financial management 79 8 5 1 2 2 3 92 2 273
2020 Procurement 70 7 2 10 3 6 2 83 14 44
2020 Real property 71 11 8 4 3 2 1 84 8 87
2020 Materiel management 76 14 0 2 6 2 0 92 8 35
2020 Information management 71 12 3 7 3 3 2 86 11 93
2020 Information technology 73 7 7 3 3 4 3 86 7 510
2020 Internal audit 74 9 3 0 4 0 10 92 4 33
2020 Evaluation 82 5 0 0 0 5 9 100 0 19
2020 Data sciences 84 9 2 0 0 3 2 98 0 65
2020 Policy 75 7 5 2 2 4 4 90 5 343
2020 Project management 79 7 6 1 3 1 3 89 4 264
2020 Other services to the public 59 14 9 5 7 2 5 78 12 228
2020 None of the above 65 10 6 4 5 4 6 84 10 614
2019 Client contact centre 65 11 9 2 5 4 5 83 7 145
2019 Federal regulators 61 10 10 6 5 1 6 77 12 80
2019 Compliance, inspection and enforcement 60 13 9 4 7 4 4 79 12 2056
2019 Communications or public affairs 82 6 4 2 3 2 2 91 5 88
2019 Access to information and privacy 69 2 6 5 2 3 13 84 9 62
2019 Security 64 14 7 3 5 3 4 83 9 753
2019 Science and technology 71 5 4 2 3 9 6 89 6 121
2019 Legal services 66 19 5 4 4 1 0 87 8 75
2019 Administration and operations 65 12 7 2 5 4 6 85 8 974
2019 Human resources 73 8 5 2 3 3 5 88 6 480
2019 Financial management 74 11 8 2 4 1 2 87 5 228
2019 Procurement 64 8 10 0 5 2 11 83 6 51
2019 Real property 71 10 5 2 4 5 2 87 7 84
2019 Materiel management 50 21 14 3 3 5 3 77 8 32
2019 Information management 70 7 5 0 8 4 6 86 9 78
2019 Information technology 70 10 4 3 4 6 3 88 7 410
2019 Internal audit 88 0 3 3 2 5 0 92 5 31
2019 Data sciences 83 9 4 1 0 3 0 95 1 55
2019 Policy 72 11 4 1 2 4 5 92 4 247
2019 Project management 66 9 7 5 2 3 7 84 8 180
2019 Other services to the public 60 11 6 4 7 7 4 80 13 226
2019 None of the above 58 12 6 6 7 5 6 78 15 587

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 9 4 2 6 1 7 87 8 147
2020 Federal regulators 56 11 7 4 14 1 7 72 20 100
2020 Compliance, inspection and enforcement 62 11 6 4 6 2 8 82 11 2247
2020 Communications or public affairs 77 7 2 2 3 0 9 92 5 102
2020 Access to information and privacy 74 15 2 2 0 0 7 96 2 56
2020 Security 66 10 7 3 5 1 7 84 9 630
2020 Science and technology 68 14 2 0 1 4 10 96 2 169
2020 Legal services 66 19 5 2 0 1 7 92 2 96
2020 Administration and operations 71 10 5 2 3 1 7 89 6 1076
2020 Human resources 76 8 3 3 2 1 7 92 5 571
2020 Financial management 77 11 5 1 0 1 4 94 1 273
2020 Procurement 68 15 6 0 0 6 4 93 0 43
2020 Real property 65 10 9 2 3 2 8 84 6 87
2020 Materiel management 69 22 5 3 0 0 0 92 3 36
2020 Information management 70 13 4 1 3 2 6 91 5 93
2020 Information technology 72 11 4 2 2 2 7 92 4 513
2020 Internal audit 69 16 0 0 3 0 11 96 4 34
2020 Evaluation 77 5 5 0 0 0 14 95 0 19
2020 Data sciences 75 16 4 1 0 0 4 95 1 65
2020 Policy 74 11 2 0 3 1 9 94 4 339
2020 Project management 78 9 4 2 1 1 5 92 4 266
2020 Other services to the public 57 13 9 6 5 1 8 78 12 229
2020 None of the above 65 9 5 3 4 2 11 85 8 617
2019 Client contact centre 73 10 3 2 2 2 8 92 5 145
2019 Federal regulators 54 8 8 7 7 2 13 74 17 82
2019 Compliance, inspection and enforcement 64 9 6 3 6 3 8 83 11 2057
2019 Communications or public affairs 86 5 1 0 4 2 3 95 4 89
2019 Access to information and privacy 68 5 5 3 4 1 15 86 8 62
2019 Security 66 8 5 4 5 3 8 84 10 754
2019 Science and technology 68 7 5 1 2 4 13 90 4 122
2019 Legal services 71 12 9 0 5 1 1 85 5 75
2019 Administration and operations 69 9 4 2 4 2 11 89 6 970
2019 Human resources 73 8 3 1 2 2 11 93 4 476
2019 Financial management 72 8 4 2 3 2 10 91 5 228
2019 Procurement 64 10 7 2 0 5 13 90 2 51
2019 Real property 81 5 3 1 2 1 7 93 4 84
2019 Materiel management 60 22 0 3 3 12 0 92 8 33
2019 Information management 73 7 2 0 8 4 6 89 9 78
2019 Information technology 75 10 2 2 1 3 7 94 3 411
2019 Internal audit 88 2 0 0 2 4 2 97 3 32
2019 Data sciences 79 7 6 1 0 1 6 92 1 56
2019 Policy 78 6 4 1 1 1 8 92 3 247
2019 Project management 69 9 4 3 2 2 12 90 5 182
2019 Other services to the public 54 15 5 4 7 4 11 81 13 225
2019 None of the above 65 8 3 3 7 4 10 85 12 589

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 30 24 15 7 7 0 51 24 147
2020 Federal regulators 12 39 16 15 15 3 0 52 31 100
2020 Compliance, inspection and enforcement 9 35 21 19 13 3 0 45 33 2251
2020 Communications or public affairs 26 32 15 18 6 2 0 60 25 103
2020 Access to information and privacy 41 33 14 3 2 3 4 79 6 56
2020 Security 15 31 19 19 14 1 1 46 34 631
2020 Science and technology 32 38 16 5 6 3 0 72 11 170
2020 Legal services 14 39 26 12 6 2 0 54 19 96
2020 Administration and operations 20 42 20 9 5 4 1 66 14 1074
2020 Human resources 26 45 15 9 2 2 0 74 11 569
2020 Financial management 32 44 14 5 1 4 0 79 7 275
2020 Procurement 22 42 23 8 2 4 0 66 10 44
2020 Real property 25 43 18 6 3 4 0 71 10 87
2020 Materiel management 28 30 27 6 0 9 0 64 7 35
2020 Information management 38 32 18 5 4 3 0 72 9 93
2020 Information technology 26 39 17 7 5 5 0 68 13 511
2020 Internal audit 23 38 11 13 9 6 0 64 24 34
2020 Evaluation 18 23 40 14 0 5 0 43 15 19
2020 Data sciences 26 62 3 6 2 0 0 89 8 65
2020 Policy 24 43 15 12 3 4 0 70 15 342
2020 Project management 24 48 15 6 3 4 0 75 9 266
2020 Other services to the public 12 36 20 17 9 6 0 51 28 230
2020 None of the above 17 34 18 15 12 3 1 53 28 617
2019 Client contact centre 17 33 25 13 4 8 0 54 19 145
2019 Federal regulators 12 37 20 12 15 3 0 51 29 82
2019 Compliance, inspection and enforcement 8 29 23 22 16 2 0 37 39 2061
2019 Communications or public affairs 24 36 17 14 7 1 1 61 21 90
2019 Access to information and privacy 23 39 23 11 4 0 1 63 14 62
2019 Security 11 33 23 14 14 3 1 46 30 753
2019 Science and technology 24 42 15 11 4 3 2 69 16 122
2019 Legal services 13 34 13 26 8 7 0 49 37 75
2019 Administration and operations 17 39 20 13 7 4 1 58 21 976
2019 Human resources 26 38 21 8 4 3 0 66 13 483
2019 Financial management 28 44 13 8 4 3 0 74 12 227
2019 Procurement 10 39 26 11 5 8 0 53 18 51
2019 Real property 26 43 15 9 2 5 0 73 11 85
2019 Materiel management 18 33 34 8 7 0 0 51 15 33
2019 Information management 27 29 23 11 6 5 0 59 17 77
2019 Information technology 22 37 19 10 7 4 1 62 18 411
2019 Internal audit 45 36 12 4 0 2 0 83 5 32
2019 Data sciences 25 47 19 6 2 0 0 72 9 56
2019 Policy 16 43 15 13 9 3 1 61 23 246
2019 Project management 21 39 21 10 7 1 1 62 17 184
2019 Other services to the public 11 28 26 18 14 2 0 40 33 226
2019 None of the above 11 27 24 18 15 5 0 40 35 589
2018 Client contact centre 13 24 31 12 17 3 0 38 30 143
2018 Federal regulators 6 16 20 24 32 2 0 23 57 92
2018 Compliance, inspection and enforcement 5 24 25 22 22 2 0 30 45 1936
2018 Communications or public affairs 20 38 22 17 3 0 0 58 20 86
2018 Access to information and privacy 21 33 27 13 4 2 0 55 17 49
2018 Security 10 25 25 18 20 1 0 36 39 668
2018 Science and technology 11 31 27 11 14 5 0 44 27 106
2018 Legal services 14 17 25 24 19 2 0 31 44 67
2018 Administration and operations 15 31 25 14 11 4 1 48 25 852
2018 Human resources 19 39 21 9 8 4 0 61 18 367
2018 Financial management 23 39 23 6 4 4 0 65 11 180
2018 Procurement 9 43 17 20 11 0 0 52 31 35
2018 Real property 21 32 16 19 9 3 0 55 29 44
2018 Materiel management 16 35 38 6 6 0 0 50 12 34
2018 Information management 13 33 20 19 9 6 0 49 29 59
2018 Information technology 8 35 30 12 11 5 0 45 24 309
2018 Internal audit 27 33 18 7 11 3 0 62 19 32
2018 Evaluation 21 36 26 5 5 5 0 61 11 16
2018 Data sciences 11 51 20 14 5 0 0 62 18 26
2018 Policy 13 26 29 15 16 1 0 39 32 210
2018 Project management 7 40 26 15 8 4 0 49 24 142
2018 Other services to the public 8 27 24 20 18 3 0 36 39 197
2018 None of the above 7 24 24 17 24 4 1 33 42 526
2017 Client contact centre 9 17 32 16 19 6 1 28 38 155
2017 Federal regulators 9 23 17 24 25 1 1 33 51 111
2017 Compliance, inspection and enforcement 6 21 22 22 25 4 0 28 49 2148
2017 Communications or public affairs 19 41 15 14 5 6 0 64 20 72
2017 Access to information and privacy 16 41 18 7 13 4 0 60 21 47
2017 Security 9 22 22 21 21 4 1 32 44 775
2017 Science and technology 10 33 25 16 11 5 1 46 28 122
2017 Legal services 17 17 21 22 15 8 0 37 40 47
2017 Administration and operations 12 29 25 17 13 4 1 43 31 942
2017 Human resources 18 37 21 13 6 4 0 58 21 429
2017 Financial management 15 33 27 11 10 4 0 50 22 153
2017 Procurement 23 33 30 3 2 9 0 61 6 34
2017 Real property 14 22 27 12 17 8 0 39 31 41
2017 Materiel management 8 37 29 10 12 4 0 47 23 24
2017 Information management 19 31 30 10 6 2 3 52 16 61
2017 Information technology 11 26 28 14 16 5 1 39 32 379
2017 Internal audit 32 39 16 3 6 0 4 74 10 25
2017 Evaluation 0 41 8 15 19 16 0 50 40 14
2017 Data sciences 22 39 23 15 0 0 0 62 15 29
2017 Policy 8 28 25 21 13 4 0 38 36 264
2017 Project management 6 34 24 18 12 6 1 43 32 163
2017 Other services to the public 7 19 18 23 28 4 1 28 53 249
2017 None of the above 9 28 21 19 19 3 1 38 40 798

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 34 17 11 5 2 0 67 16 145
2020 Federal regulators 22 25 15 18 16 4 0 49 36 100
2020 Compliance, inspection and enforcement 17 35 20 15 12 1 0 52 27 2237
2020 Communications or public affairs 28 39 18 7 4 4 0 69 12 104
2020 Access to information and privacy 43 33 14 4 0 3 2 80 4 56
2020 Security 23 32 19 15 10 1 0 55 25 626
2020 Science and technology 41 38 9 6 2 2 1 82 8 167
2020 Legal services 25 34 22 10 7 2 0 59 18 95
2020 Administration and operations 31 39 15 10 4 1 0 71 14 1069
2020 Human resources 41 37 11 7 3 2 0 79 10 572
2020 Financial management 46 35 11 4 2 2 0 83 7 270
2020 Procurement 39 32 25 4 0 0 0 71 4 44
2020 Real property 29 42 17 8 2 2 0 72 11 87
2020 Materiel management 41 35 13 11 0 0 0 76 11 36
2020 Information management 47 28 11 9 4 0 0 75 14 92
2020 Information technology 41 36 13 4 4 2 0 79 8 509
2020 Internal audit 39 30 7 24 0 0 0 68 24 34
2020 Evaluation 32 40 5 18 0 5 0 76 19 19
2020 Data sciences 41 45 6 0 4 3 0 89 4 64
2020 Policy 30 41 14 9 3 3 0 74 12 341
2020 Project management 36 39 12 11 2 1 0 75 13 264
2020 Other services to the public 20 34 20 13 8 3 2 57 23 229
2020 None of the above 27 30 16 12 12 3 1 59 24 614
2019 Client contact centre 27 40 15 7 5 5 0 71 13 143
2019 Federal regulators 22 32 21 13 10 1 0 55 24 80
2019 Compliance, inspection and enforcement 16 35 21 15 12 1 0 51 28 2047
2019 Communications or public affairs 29 38 17 12 4 0 0 67 17 90
2019 Access to information and privacy 40 34 14 8 3 0 0 75 12 61
2019 Security 20 37 18 12 10 1 1 58 23 749
2019 Science and technology 37 40 13 6 1 3 1 80 7 121
2019 Legal services 16 39 16 20 9 0 0 54 30 73
2019 Administration and operations 30 36 17 10 5 1 0 68 15 969
2019 Human resources 36 39 12 7 4 2 0 77 12 480
2019 Financial management 41 40 10 5 3 2 0 83 8 228
2019 Procurement 24 39 25 9 0 4 0 65 9 51
2019 Real property 41 36 16 2 2 3 0 79 4 85
2019 Materiel management 23 33 35 0 3 5 0 60 4 32
2019 Information management 31 34 11 11 8 4 0 69 20 77
2019 Information technology 34 39 15 5 3 3 0 76 9 410
2019 Internal audit 50 36 9 5 0 0 0 86 5 32
2019 Data sciences 46 35 9 2 4 3 0 84 7 55
2019 Policy 26 39 14 14 5 1 0 66 20 243
2019 Project management 29 42 15 7 5 2 1 72 12 182
2019 Other services to the public 19 32 20 13 13 3 0 53 26 225
2019 None of the above 20 32 19 14 12 2 0 54 27 587
2018 Client contact centre 23 40 21 9 7 1 0 64 15 143
2018 Federal regulators 19 31 26 11 12 2 0 51 23 92
2018 Compliance, inspection and enforcement 17 38 22 14 9 1 0 55 23 1930
2018 Communications or public affairs 25 52 18 3 1 1 0 77 4 85
2018 Access to information and privacy 38 44 8 2 2 6 0 87 4 49
2018 Security 23 36 18 11 9 1 0 61 21 666
2018 Science and technology 27 44 17 8 1 1 1 73 10 106
2018 Legal services 21 42 17 11 9 0 0 63 20 67
2018 Administration and operations 29 39 18 9 4 1 0 68 13 845
2018 Human resources 31 45 12 8 3 2 0 77 10 367
2018 Financial management 41 33 12 5 6 3 1 77 11 181
2018 Procurement 33 44 12 9 0 3 0 79 9 34
2018 Real property 19 50 2 17 7 5 0 72 26 42
2018 Materiel management 22 53 14 8 3 0 0 75 11 34
2018 Information management 32 30 18 9 5 6 0 66 15 59
2018 Information technology 26 42 16 7 5 2 1 70 13 309
2018 Internal audit 40 25 15 10 10 0 0 66 20 32
2018 Evaluation 32 52 0 5 5 5 0 89 11 16
2018 Data sciences 37 40 6 3 14 0 0 77 17 25
2018 Policy 22 36 19 12 9 3 0 59 21 208
2018 Project management 24 39 23 7 6 1 0 63 13 142
2018 Other services to the public 22 39 18 7 11 2 1 62 19 196
2018 None of the above 21 33 20 12 11 3 0 56 24 526
2017 Client contact centre 20 40 24 6 5 5 0 62 12 154
2017 Federal regulators 19 33 19 13 14 1 2 53 27 111
2017 Compliance, inspection and enforcement 17 34 21 13 12 2 0 52 26 2149
2017 Communications or public affairs 31 44 14 3 1 7 0 81 4 72
2017 Access to information and privacy 38 48 4 2 4 2 0 89 7 47
2017 Security 21 35 20 12 10 2 0 57 22 773
2017 Science and technology 29 48 16 3 2 2 0 78 6 122
2017 Legal services 25 35 17 8 10 4 0 63 19 47
2017 Administration and operations 26 41 17 8 6 2 0 69 14 944
2017 Human resources 32 43 14 7 3 1 0 76 10 431
2017 Financial management 30 45 18 2 3 2 0 76 5 154
2017 Procurement 39 35 14 3 0 8 0 81 3 34
2017 Real property 22 38 19 7 10 4 0 63 18 41
2017 Materiel management 37 42 13 4 4 0 0 79 8 24
2017 Information management 29 40 19 9 0 3 0 71 9 62
2017 Information technology 29 42 15 8 5 2 0 72 13 380
2017 Internal audit 46 36 8 0 6 0 4 85 7 25
2017 Evaluation 17 43 23 0 12 6 0 64 12 14
2017 Data sciences 48 38 9 5 0 0 0 86 5 28
2017 Policy 20 39 21 11 5 3 0 61 17 263
2017 Project management 19 44 23 8 5 2 0 64 13 163
2017 Other services to the public 17 30 22 12 15 3 0 49 29 250
2017 None of the above 21 38 17 12 9 2 1 61 22 798
2014 Client contact centre 26 42 16 7 6 3 0 71 13 193
2014 Federal regulators 22 36 19 9 8 4 1 61 19 183
2014 Compliance, inspection and enforcement 21 36 19 12 9 2 0 58 22 3077
2014 Communications or public affairs 36 35 12 6 3 8 0 78 10 118
2014 Access to information and privacy 51 32 8 6 0 2 0 85 6 49
2014 Security 26 36 19 9 7 3 0 64 17 993
2014 Science and technology 42 36 14 3 1 3 0 81 4 161
2014 Legal services 39 33 13 8 3 4 0 75 11 65
2014 Administration and operations 34 37 15 6 5 3 0 73 11 1223
2014 Human resources 35 38 12 7 4 3 0 75 12 480
2014 Financial management 36 42 10 5 3 3 0 81 8 236
2014 Procurement 41 32 19 3 6 0 0 73 8 38
2014 Real property 28 36 19 8 4 5 0 68 12 67
2014 Materiel management 38 33 22 2 3 3 0 72 5 37
2014 Information management 37 35 8 7 7 6 0 77 15 87
2014 Information technology 40 34 14 6 3 3 1 76 9 544
2014 Internal audit 39 34 14 0 3 10 0 81 4 30
2014 Evaluation 25 39 18 5 11 2 0 65 16 36
2014 Other services to the public 25 34 16 11 11 3 1 61 23 407
2014 None of the above 25 33 20 9 7 4 0 61 17 1160

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 39 13 10 5 5 0 71 15 147
2020 Federal regulators 28 28 19 11 11 3 1 58 22 100
2020 Compliance, inspection and enforcement 23 34 21 9 8 4 1 60 18 2247
2020 Communications or public affairs 39 33 13 5 3 6 1 77 9 101
2020 Access to information and privacy 47 38 7 4 0 2 2 88 4 56
2020 Security 26 30 23 10 8 4 0 58 19 628
2020 Science and technology 39 35 14 2 2 5 2 80 4 170
2020 Legal services 24 44 18 9 2 3 0 70 12 96
2020 Administration and operations 35 35 17 6 4 3 0 72 10 1074
2020 Human resources 41 36 11 5 3 4 0 81 8 569
2020 Financial management 42 35 13 3 1 7 0 82 4 274
2020 Procurement 37 41 13 6 0 3 0 80 6 44
2020 Real property 30 33 22 8 1 6 0 66 10 87
2020 Materiel management 37 34 17 10 3 0 0 70 13 36
2020 Information management 48 31 9 6 3 3 0 82 9 93
2020 Information technology 44 31 14 3 3 4 1 79 6 511
2020 Internal audit 28 42 19 3 0 8 0 76 4 34
2020 Evaluation 32 31 18 9 0 10 0 70 10 19
2020 Data sciences 44 43 3 4 2 3 0 90 6 64
2020 Policy 33 37 17 6 3 5 1 74 9 343
2020 Project management 38 33 16 6 2 6 0 75 8 264
2020 Other services to the public 26 31 21 6 7 6 3 63 15 230
2020 None of the above 29 30 18 9 8 6 1 63 18 615
2019 Client contact centre 29 38 16 6 4 7 0 72 11 144
2019 Federal regulators 29 37 15 9 7 3 0 68 16 81
2019 Compliance, inspection and enforcement 23 34 22 8 9 3 1 59 18 2056
2019 Communications or public affairs 36 37 14 9 3 1 0 74 12 89
2019 Access to information and privacy 42 23 19 5 2 10 0 72 8 62
2019 Security 26 34 20 9 6 4 1 63 16 754
2019 Science and technology 39 35 20 2 1 4 0 77 3 121
2019 Legal services 24 35 18 14 7 1 0 60 21 75
2019 Administration and operations 34 35 20 6 3 3 0 71 9 971
2019 Human resources 41 37 14 3 2 3 0 80 5 479
2019 Financial management 43 37 12 4 2 2 0 82 6 227
2019 Procurement 32 41 20 5 0 2 0 74 6 50
2019 Real property 37 41 10 5 2 4 0 82 8 84
2019 Materiel management 29 29 27 7 3 5 0 61 11 33
2019 Information management 38 29 10 10 3 9 1 74 15 77
2019 Information technology 38 35 17 2 4 4 1 77 6 412
2019 Internal audit 61 31 3 0 0 5 0 97 0 31
2019 Data sciences 58 21 4 10 7 0 0 79 16 56
2019 Policy 32 37 19 8 2 1 0 70 11 246
2019 Project management 31 37 18 3 4 4 1 73 8 183
2019 Other services to the public 27 30 23 8 9 3 0 59 18 225
2019 None of the above 24 31 22 10 8 4 1 58 19 588
2018 Client contact centre 24 32 22 11 6 5 1 58 18 144
2018 Federal regulators 19 29 27 12 8 4 0 50 21 92
2018 Compliance, inspection and enforcement 21 36 23 8 8 3 0 59 17 1931
2018 Communications or public affairs 30 42 20 5 1 2 1 74 6 85
2018 Access to information and privacy 36 40 15 0 0 9 0 84 0 48
2018 Security 23 33 26 7 8 3 0 58 16 665
2018 Science and technology 23 47 22 4 2 2 0 72 6 106
2018 Legal services 24 36 21 12 6 0 0 61 18 67
2018 Administration and operations 32 35 21 5 4 3 0 69 10 847
2018 Human resources 30 45 15 5 2 3 0 78 7 367
2018 Financial management 40 36 14 1 4 3 2 80 5 182
2018 Procurement 21 35 23 3 6 12 0 64 10 34
2018 Real property 25 37 16 14 2 5 0 66 18 43
2018 Materiel management 28 44 20 8 0 0 0 71 8 34
2018 Information management 32 34 19 3 3 7 0 72 7 58
2018 Information technology 30 34 22 5 5 3 1 67 10 309
2018 Internal audit 41 31 11 3 11 3 0 74 14 32
2018 Evaluation 48 23 5 5 5 13 0 82 12 16
2018 Data sciences 26 37 9 13 10 5 0 66 24 24
2018 Policy 26 33 25 7 5 4 1 61 13 209
2018 Project management 25 39 26 3 5 2 0 66 8 142
2018 Other services to the public 28 31 20 6 10 5 2 63 16 198
2018 None of the above 24 28 25 8 8 5 1 57 17 525
2017 Client contact centre 16 33 18 12 11 7 2 54 26 154
2017 Federal regulators 20 32 15 11 14 2 6 57 26 110
2017 Compliance, inspection and enforcement 21 30 25 9 10 5 1 54 20 2148
2017 Communications or public affairs 25 45 16 1 5 7 0 76 7 72
2017 Access to information and privacy 29 48 9 2 2 7 2 85 5 47
2017 Security 20 33 22 9 11 5 1 56 20 773
2017 Science and technology 28 39 22 1 5 4 1 71 6 122
2017 Legal services 21 30 25 9 6 9 0 57 16 47
2017 Administration and operations 26 36 19 6 7 5 1 67 13 941
2017 Human resources 30 40 16 6 4 5 0 73 10 431
2017 Financial management 30 37 22 4 4 4 0 69 9 153
2017 Procurement 42 21 29 0 0 8 0 68 0 34
2017 Real property 21 18 29 7 12 11 2 45 21 40
2017 Materiel management 30 44 13 0 4 8 0 81 5 23
2017 Information management 29 24 27 8 1 5 6 59 11 62
2017 Information technology 29 31 20 7 5 7 1 66 12 380
2017 Internal audit 38 38 13 0 6 5 0 80 7 25
2017 Evaluation 28 15 31 8 6 12 0 49 16 14
2017 Data sciences 46 41 14 0 0 0 0 86 0 29
2017 Policy 26 33 23 6 4 8 1 64 11 264
2017 Project management 22 39 22 8 5 4 0 64 13 164
2017 Other services to the public 22 20 27 9 14 5 2 46 25 250
2017 None of the above 22 30 24 8 10 5 1 56 19 799
2014 Client contact centre 24 38 23 5 6 5 0 65 11 192
2014 Federal regulators 32 28 21 4 7 5 2 65 12 183
2014 Compliance, inspection and enforcement 27 33 20 7 7 5 1 64 15 3075
2014 Communications or public affairs 39 27 18 5 1 10 1 74 6 118
2014 Access to information and privacy 47 33 12 2 0 6 0 85 2 49
2014 Security 30 36 17 5 7 4 1 69 13 992
2014 Science and technology 42 29 17 3 1 7 1 77 5 161
2014 Legal services 43 27 15 5 3 6 0 75 9 65
2014 Administration and operations 35 36 16 4 3 5 1 76 8 1222
2014 Human resources 36 35 17 5 3 5 0 74 8 479
2014 Financial management 40 37 10 3 3 6 1 83 6 235
2014 Procurement 31 40 19 0 6 5 0 74 6 38
2014 Real property 26 35 21 8 3 8 0 66 11 67
2014 Materiel management 35 29 24 0 3 8 0 70 3 37
2014 Information management 35 37 10 3 6 8 0 79 10 88
2014 Information technology 38 29 18 4 3 6 1 72 8 544
2014 Internal audit 38 28 24 0 7 3 0 68 7 30
2014 Evaluation 24 40 21 2 3 7 3 71 6 36
2014 Other services to the public 32 31 18 7 7 4 1 66 15 406
2014 None of the above 29 32 20 5 7 6 1 65 13 1159

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 40 14 8 2 7 0 74 11 147
2020 Federal regulators 24 28 23 11 8 4 1 55 21 100
2020 Compliance, inspection and enforcement 23 36 21 8 7 4 1 62 16 2254
2020 Communications or public affairs 36 34 15 3 3 8 1 76 7 103
2020 Access to information and privacy 46 23 20 4 0 4 2 74 5 55
2020 Security 27 29 22 9 8 5 1 59 18 631
2020 Science and technology 37 31 19 2 3 8 0 74 5 169
2020 Legal services 23 42 20 7 5 2 0 67 13 95
2020 Administration and operations 33 36 17 5 4 4 0 73 10 1073
2020 Human resources 41 33 13 5 3 5 0 79 8 572
2020 Financial management 39 30 18 4 1 9 0 75 5 274
2020 Procurement 33 41 19 2 0 3 2 78 2 44
2020 Real property 28 30 25 9 1 6 0 62 11 87
2020 Materiel management 40 27 23 4 6 0 0 67 10 36
2020 Information management 41 33 11 2 7 6 0 79 10 93
2020 Information technology 40 31 17 3 2 6 1 76 5 512
2020 Internal audit 43 27 19 3 0 8 0 76 4 34
2020 Evaluation 22 36 5 0 0 37 0 93 0 19
2020 Data sciences 42 35 13 4 2 4 0 80 6 65
2020 Policy 32 33 18 8 2 7 1 70 11 343
2020 Project management 32 35 18 7 1 6 1 72 8 266
2020 Other services to the public 29 30 21 7 6 5 2 64 13 230
2020 None of the above 29 29 18 7 7 8 2 64 15 618

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 36 9 6 7 3 1 77 14 146
2020 Federal regulators 29 31 19 5 11 4 2 63 16 100
2020 Compliance, inspection and enforcement 31 32 14 9 9 3 2 67 19 2244
2020 Communications or public affairs 42 31 10 6 3 4 3 79 10 104
2020 Access to information and privacy 45 37 8 4 0 2 3 87 4 56
2020 Security 32 30 16 9 9 2 2 65 19 626
2020 Science and technology 45 32 6 4 6 5 3 84 10 167
2020 Legal services 32 45 12 6 3 1 0 78 10 95
2020 Administration and operations 42 30 13 7 6 2 1 74 13 1075
2020 Human resources 51 29 8 4 3 3 2 84 7 572
2020 Financial management 48 25 16 2 3 5 1 78 5 273
2020 Procurement 35 31 13 9 0 10 2 75 10 43
2020 Real property 44 29 11 3 4 7 1 80 8 87
2020 Materiel management 37 44 17 0 3 0 0 80 3 36
2020 Information management 49 23 9 4 10 4 1 76 15 93
2020 Information technology 47 28 12 3 4 4 2 80 7 511
2020 Internal audit 40 19 15 13 2 11 0 66 17 34
2020 Evaluation 49 18 9 9 0 14 0 78 11 19
2020 Data sciences 57 37 1 2 0 2 1 97 2 65
2020 Policy 41 31 11 5 5 5 2 77 11 343
2020 Project management 47 34 7 4 3 2 3 85 8 266
2020 Other services to the public 28 30 16 10 9 4 3 62 21 230
2020 None of the above 34 26 13 9 8 6 3 66 19 616

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 35 12 6 7 1 0 75 13 146
2020 Federal regulators 25 30 18 16 11 0 0 55 27 100
2020 Compliance, inspection and enforcement 27 34 16 12 11 0 0 61 24 2249
2020 Communications or public affairs 43 36 13 3 4 0 0 79 8 102
2020 Access to information and privacy 58 28 8 4 0 0 2 88 4 56
2020 Security 33 30 16 13 8 0 0 63 21 625
2020 Science and technology 58 28 7 3 3 1 0 87 6 168
2020 Legal services 43 37 7 8 4 0 0 80 12 94
2020 Administration and operations 47 34 9 6 4 0 0 81 9 1072
2020 Human resources 56 31 7 3 2 0 0 87 5 572
2020 Financial management 59 28 10 1 1 0 0 87 2 272
2020 Procurement 48 34 11 8 0 0 0 81 8 43
2020 Real property 48 32 12 5 3 0 0 80 8 87
2020 Materiel management 41 36 18 3 3 0 0 77 6 36
2020 Information management 58 23 7 8 3 1 0 82 11 93
2020 Information technology 53 29 9 4 3 1 0 83 7 513
2020 Internal audit 55 28 13 3 0 0 0 84 3 34
2020 Evaluation 58 32 0 5 0 5 0 95 5 19
2020 Data sciences 55 37 3 5 0 0 0 92 5 65
2020 Policy 43 38 10 6 3 0 0 81 8 344
2020 Project management 59 29 6 4 1 1 0 88 6 262
2020 Other services to the public 34 31 18 8 8 0 0 65 16 231
2020 None of the above 35 34 11 9 10 1 0 69 20 614
2019 Client contact centre 34 43 9 6 6 1 0 78 12 145
2019 Federal regulators 22 45 11 14 8 0 0 67 22 82
2019 Compliance, inspection and enforcement 22 34 17 14 13 0 0 56 27 2058
2019 Communications or public affairs 46 31 9 12 3 0 0 77 14 90
2019 Access to information and privacy 51 29 10 8 2 0 0 80 10 61
2019 Security 29 37 15 9 10 0 0 66 19 754
2019 Science and technology 41 39 11 5 3 1 0 81 8 120
2019 Legal services 22 36 14 23 5 0 0 58 29 73
2019 Administration and operations 40 35 11 8 4 0 0 76 13 974
2019 Human resources 48 35 8 4 4 0 0 84 8 484
2019 Financial management 50 34 9 4 2 1 0 85 6 228
2019 Procurement 39 34 12 10 5 0 0 73 15 51
2019 Real property 47 29 14 5 3 1 0 77 9 85
2019 Materiel management 34 44 15 0 7 0 0 78 7 33
2019 Information management 43 30 13 9 6 0 0 72 15 78
2019 Information technology 39 40 9 6 5 1 0 79 11 412
2019 Internal audit 57 36 2 5 0 0 0 93 5 32
2019 Data sciences 55 31 8 2 4 0 0 86 7 56
2019 Policy 31 39 13 10 5 1 0 71 15 246
2019 Project management 34 42 13 7 4 0 0 76 11 184
2019 Other services to the public 26 33 20 9 12 0 0 59 21 225
2019 None of the above 26 35 14 12 12 1 0 61 24 590
2018 Client contact centre 25 40 19 6 10 1 0 66 16 143
2018 Federal regulators 18 29 20 16 15 2 0 48 31 92
2018 Compliance, inspection and enforcement 17 36 19 15 13 0 0 53 28 1928
2018 Communications or public affairs 35 44 14 3 2 1 1 81 5 86
2018 Access to information and privacy 51 33 9 6 0 2 0 85 6 48
2018 Security 22 37 19 10 12 0 0 59 22 662
2018 Science and technology 28 34 18 13 5 2 0 63 18 105
2018 Legal services 24 39 10 18 9 0 0 64 27 67
2018 Administration and operations 32 39 14 8 6 0 0 71 15 846
2018 Human resources 39 40 11 6 4 0 0 79 10 365
2018 Financial management 47 34 10 4 5 0 0 81 9 182
2018 Procurement 30 36 25 6 3 0 0 65 9 34
2018 Real property 31 26 27 5 9 2 0 58 14 43
2018 Materiel management 28 41 20 11 0 0 0 69 11 34
2018 Information management 35 34 15 11 3 2 0 70 14 59
2018 Information technology 28 38 19 8 6 1 0 67 14 307
2018 Internal audit 47 27 10 8 6 2 0 76 15 32
2018 Evaluation 50 32 8 5 5 0 0 81 11 16
2018 Data sciences 49 35 13 3 0 0 0 84 3 25
2018 Policy 25 38 18 11 8 0 0 63 19 209
2018 Project management 27 36 20 12 4 0 0 63 16 142
2018 Other services to the public 26 37 17 8 12 1 0 63 20 198
2018 None of the above 23 33 17 13 14 0 0 56 27 520
2017 Client contact centre 23 36 21 11 9 1 0 59 20 155
2017 Federal regulators 20 34 13 12 21 0 0 54 33 111
2017 Compliance, inspection and enforcement 17 34 16 17 17 0 0 50 33 2149
2017 Communications or public affairs 41 37 13 4 3 1 0 79 7 72
2017 Access to information and privacy 41 37 11 4 7 0 0 78 11 47
2017 Security 21 36 15 14 14 1 0 57 27 775
2017 Science and technology 26 49 14 7 3 0 0 76 10 122
2017 Legal services 29 30 17 9 13 2 0 60 22 47
2017 Administration and operations 29 40 15 9 7 0 0 69 16 944
2017 Human resources 39 38 12 8 4 0 0 77 12 431
2017 Financial management 36 41 16 3 5 0 0 77 7 154
2017 Procurement 41 36 14 3 3 3 0 80 6 34
2017 Real property 27 30 21 13 10 0 0 57 22 41
2017 Materiel management 37 37 4 14 8 0 0 74 22 24
2017 Information management 31 39 19 8 2 1 0 71 10 62
2017 Information technology 30 38 15 9 7 1 0 68 16 379
2017 Internal audit 57 36 0 0 6 0 0 94 6 25
2017 Evaluation 12 47 29 0 12 0 0 59 12 14
2017 Data sciences 53 41 0 6 0 0 0 94 6 29
2017 Policy 24 37 19 11 9 0 0 61 20 264
2017 Project management 22 43 13 16 7 0 0 65 22 163
2017 Other services to the public 22 29 18 17 15 0 0 51 32 248
2017 None of the above 21 38 15 10 14 0 0 60 25 800
2014 Client contact centre 28 41 16 7 6 1 1 71 13 193
2014 Federal regulators 26 33 18 9 13 0 1 59 22 182
2014 Compliance, inspection and enforcement 20 36 16 14 14 0 0 56 28 3077
2014 Communications or public affairs 42 29 11 12 4 1 1 73 16 118
2014 Access to information and privacy 49 34 6 2 8 0 0 83 10 49
2014 Security 26 36 14 12 12 0 0 62 24 991
2014 Science and technology 43 38 12 4 3 0 0 81 7 161
2014 Legal services 38 37 9 5 11 0 0 76 16 65
2014 Administration and operations 37 38 12 8 6 0 0 75 13 1223
2014 Human resources 38 36 13 8 5 0 0 74 13 480
2014 Financial management 39 42 7 7 4 0 0 82 11 235
2014 Procurement 36 29 18 11 5 0 0 65 16 38
2014 Real property 33 35 15 6 9 2 0 70 15 67
2014 Materiel management 41 29 22 8 0 0 0 70 8 37
2014 Information management 39 34 9 11 5 2 0 75 16 88
2014 Information technology 41 36 12 6 5 0 0 77 11 544
2014 Internal audit 45 24 24 4 3 0 0 69 7 30
2014 Evaluation 29 29 17 13 11 0 0 59 24 36
2014 Other services to the public 28 31 12 15 13 0 1 60 28 407
2014 None of the above 26 36 16 11 10 1 0 63 21 1160

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 32 15 10 11 1 0 64 21 146
2020 Federal regulators 20 19 16 20 25 0 0 39 45 100
2020 Compliance, inspection and enforcement 19 28 20 16 17 0 0 47 33 2246
2020 Communications or public affairs 33 30 16 11 8 2 1 64 19 103
2020 Access to information and privacy 52 29 13 4 0 0 2 82 4 56
2020 Security 23 28 19 15 15 0 0 51 30 625
2020 Science and technology 48 22 14 8 7 1 0 71 15 169
2020 Legal services 24 27 18 20 11 0 0 51 30 94
2020 Administration and operations 34 32 17 9 8 0 0 66 17 1071
2020 Human resources 38 35 15 8 4 0 0 73 12 570
2020 Financial management 40 33 16 7 4 0 0 73 11 273
2020 Procurement 35 32 14 7 8 4 0 70 15 43
2020 Real property 33 30 15 12 8 1 0 64 20 87
2020 Materiel management 35 31 21 10 3 0 0 66 13 35
2020 Information management 45 22 15 12 3 1 0 68 16 93
2020 Information technology 36 31 15 9 8 0 0 67 17 511
2020 Internal audit 41 50 3 2 4 0 0 91 6 33
2020 Evaluation 40 23 23 9 0 5 0 66 10 19
2020 Data sciences 42 28 16 11 4 0 0 70 15 65
2020 Policy 26 34 22 11 7 1 0 60 18 343
2020 Project management 33 34 15 12 5 1 0 68 16 265
2020 Other services to the public 24 28 23 15 9 0 0 53 24 230
2020 None of the above 25 28 16 15 15 1 0 54 30 618
2019 Client contact centre 26 35 17 13 7 2 0 63 21 145
2019 Federal regulators 20 30 19 12 18 1 0 51 30 82
2019 Compliance, inspection and enforcement 17 27 21 16 19 0 0 43 36 2053
2019 Communications or public affairs 31 31 13 19 7 0 0 61 25 90
2019 Access to information and privacy 42 32 9 10 7 0 0 74 17 61
2019 Security 23 31 18 14 13 1 0 54 27 752
2019 Science and technology 30 31 19 12 8 1 0 61 20 122
2019 Legal services 19 22 20 18 21 0 0 41 39 75
2019 Administration and operations 29 31 18 13 9 1 0 60 22 975
2019 Human resources 34 31 19 8 7 1 0 65 16 483
2019 Financial management 33 34 14 12 6 1 0 68 18 226
2019 Procurement 14 32 30 11 14 0 0 46 24 51
2019 Real property 29 19 28 12 12 0 0 48 24 84
2019 Materiel management 36 25 29 5 5 0 0 60 10 32
2019 Information management 25 27 22 13 13 0 0 51 26 76
2019 Information technology 25 26 22 12 13 1 0 52 26 411
2019 Internal audit 47 33 7 9 0 2 0 83 10 32
2019 Data sciences 39 20 17 11 12 1 0 60 23 56
2019 Policy 20 27 18 21 13 0 0 47 34 246
2019 Project management 15 27 23 19 14 1 0 43 33 184
2019 Other services to the public 20 28 20 12 19 0 0 49 31 226
2019 None of the above 22 26 17 15 20 1 0 48 36 587
2018 Client contact centre 17 23 24 14 21 1 0 41 35 144
2018 Federal regulators 15 19 21 19 25 0 0 35 45 91
2018 Compliance, inspection and enforcement 12 27 23 19 20 0 0 38 39 1930
2018 Communications or public affairs 24 30 26 12 7 2 0 54 19 86
2018 Access to information and privacy 40 20 20 12 9 0 0 59 20 49
2018 Security 17 26 24 17 17 0 0 42 33 662
2018 Science and technology 14 27 22 16 21 1 0 41 37 106
2018 Legal services 14 30 16 25 15 0 0 44 39 66
2018 Administration and operations 22 31 20 13 14 0 0 53 27 846
2018 Human resources 24 34 19 14 10 0 0 58 24 365
2018 Financial management 24 26 27 11 11 1 0 50 22 181
2018 Procurement 18 26 6 29 21 0 0 44 50 34
2018 Real property 18 16 15 24 27 0 0 34 51 43
2018 Materiel management 22 26 26 14 11 0 0 48 25 34
2018 Information management 19 20 22 26 11 2 0 40 37 57
2018 Information technology 11 24 23 22 20 0 0 35 42 308
2018 Internal audit 32 23 18 10 13 3 0 57 24 31
2018 Evaluation 34 36 13 11 5 0 0 71 16 16
2018 Data sciences 13 47 15 8 17 0 0 60 25 25
2018 Policy 13 19 19 25 23 1 0 32 49 208
2018 Project management 10 22 25 28 15 1 0 32 43 142
2018 Other services to the public 21 30 22 11 16 1 0 51 27 194
2018 None of the above 13 24 22 18 22 0 0 37 40 525
2017 Client contact centre 11 34 21 18 15 1 0 45 33 155
2017 Federal regulators 16 34 11 13 26 1 0 50 39 110
2017 Compliance, inspection and enforcement 12 23 20 21 24 0 0 35 45 2146
2017 Communications or public affairs 23 39 16 8 10 3 0 64 19 72
2017 Access to information and privacy 31 28 20 6 11 2 0 61 18 46
2017 Security 16 25 20 17 20 1 0 42 38 773
2017 Science and technology 9 29 24 18 17 1 0 39 36 122
2017 Legal services 23 20 15 16 21 4 0 45 39 47
2017 Administration and operations 19 30 20 14 16 1 0 50 30 941
2017 Human resources 23 30 21 14 12 1 0 53 26 431
2017 Financial management 18 25 22 19 14 1 1 44 34 154
2017 Procurement 37 22 19 9 10 3 0 61 20 34
2017 Real property 15 14 29 21 20 0 0 30 41 41
2017 Materiel management 12 55 20 4 8 0 0 68 12 24
2017 Information management 12 32 13 24 20 0 0 44 44 62
2017 Information technology 14 25 18 19 24 1 0 39 43 380
2017 Internal audit 46 32 12 3 6 0 0 78 10 25
2017 Evaluation 7 18 39 15 21 0 0 25 36 13
2017 Data sciences 34 24 20 14 8 0 0 58 22 29
2017 Policy 10 22 18 26 24 0 0 32 50 263
2017 Project management 7 17 25 22 29 1 0 24 51 164
2017 Other services to the public 17 26 18 18 20 1 0 43 39 250
2017 None of the above 15 26 21 17 20 1 0 42 37 798
2014 Client contact centre 18 33 19 13 16 1 0 52 29 193
2014 Federal regulators 17 29 18 17 19 0 1 46 36 183
2014 Compliance, inspection and enforcement 12 30 18 19 19 1 0 43 39 3077
2014 Communications or public affairs 18 35 15 20 11 1 0 54 31 118
2014 Access to information and privacy 43 33 12 4 6 0 1 77 11 49
2014 Security 18 32 17 17 15 1 0 50 33 992
2014 Science and technology 23 38 21 13 4 1 0 62 18 161
2014 Legal services 25 40 16 9 9 0 0 65 19 65
2014 Administration and operations 22 34 19 13 11 1 0 56 24 1222
2014 Human resources 18 34 18 16 13 1 0 52 29 480
2014 Financial management 17 27 24 16 14 1 1 45 31 236
2014 Procurement 21 15 27 26 11 0 0 36 37 38
2014 Real property 17 24 27 16 16 0 0 41 32 67
2014 Materiel management 27 35 22 8 8 0 0 62 16 37
2014 Information management 21 25 25 14 15 0 0 46 29 88
2014 Information technology 22 29 21 15 10 1 0 52 26 544
2014 Internal audit 15 30 21 17 7 10 0 49 27 30
2014 Evaluation 3 28 28 19 22 0 0 31 40 36
2014 Other services to the public 16 29 19 15 21 1 0 45 36 407
2014 None of the above 15 30 19 18 17 1 0 45 35 1159

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 37 12 10 11 1 0 67 21 146
2020 Federal regulators 16 23 17 23 21 0 0 40 43 96
2020 Compliance, inspection and enforcement 16 30 19 18 17 0 0 46 35 2234
2020 Communications or public affairs 35 32 15 11 6 1 0 68 17 101
2020 Access to information and privacy 50 34 8 6 0 0 2 85 6 56
2020 Security 22 29 20 16 14 0 0 50 30 621
2020 Science and technology 45 27 12 11 5 1 0 72 16 169
2020 Legal services 30 28 18 16 9 0 0 58 24 93
2020 Administration and operations 32 37 14 10 7 0 0 69 17 1065
2020 Human resources 38 38 14 6 4 0 0 76 10 571
2020 Financial management 41 36 13 8 2 0 0 77 10 272
2020 Procurement 38 31 16 7 8 0 0 69 15 42
2020 Real property 36 31 15 13 4 0 0 68 17 87
2020 Materiel management 40 30 20 5 6 0 0 69 11 36
2020 Information management 43 25 21 5 5 1 0 69 10 92
2020 Information technology 37 31 14 11 7 0 0 68 18 511
2020 Internal audit 41 40 11 2 3 3 0 83 6 34
2020 Evaluation 31 41 14 14 0 0 0 72 14 19
2020 Data sciences 46 30 14 7 4 0 0 76 11 64
2020 Policy 28 41 16 10 6 0 0 68 16 340
2020 Project management 36 41 11 8 4 0 0 77 12 261
2020 Other services to the public 20 31 21 19 9 0 0 51 28 228
2020 None of the above 23 30 14 17 15 1 0 54 32 613
2019 Client contact centre 26 36 18 13 6 1 0 63 19 145
2019 Federal regulators 14 34 24 7 22 0 0 48 28 80
2019 Compliance, inspection and enforcement 15 27 18 21 19 0 0 42 40 2056
2019 Communications or public affairs 31 29 16 21 4 0 0 60 24 88
2019 Access to information and privacy 39 33 14 8 5 0 0 73 13 61
2019 Security 21 30 18 15 16 0 0 52 31 750
2019 Science and technology 27 31 23 12 7 1 0 58 19 120
2019 Legal services 17 27 14 25 17 0 0 44 42 75
2019 Administration and operations 28 32 18 14 8 0 0 60 22 971
2019 Human resources 34 33 15 10 7 0 0 68 17 482
2019 Financial management 33 36 14 13 3 2 0 70 16 226
2019 Procurement 16 30 27 20 7 0 0 46 27 51
2019 Real property 30 28 23 11 8 0 0 58 18 85
2019 Materiel management 26 30 27 9 8 0 0 56 17 33
2019 Information management 31 26 13 15 16 0 0 57 30 76
2019 Information technology 26 29 20 13 12 0 0 55 25 410
2019 Internal audit 54 26 7 9 0 2 0 83 10 32
2019 Data sciences 38 31 10 13 7 1 0 70 20 56
2019 Policy 20 31 16 23 10 0 0 51 33 247
2019 Project management 14 33 19 20 13 0 0 47 33 182
2019 Other services to the public 19 29 20 13 19 0 0 48 32 226
2019 None of the above 19 27 17 17 19 0 0 46 37 580
2018 Client contact centre 17 24 23 14 22 1 0 42 36 144
2018 Federal regulators 12 17 27 18 26 0 0 29 44 91
2018 Compliance, inspection and enforcement 10 28 19 22 21 0 0 38 43 1922
2018 Communications or public affairs 25 35 21 11 7 1 0 60 19 86
2018 Access to information and privacy 42 19 18 11 8 2 0 62 20 49
2018 Security 15 26 21 21 17 0 0 41 38 659
2018 Science and technology 12 31 15 23 18 1 0 44 41 105
2018 Legal services 15 30 14 27 14 0 0 45 41 67
2018 Administration and operations 22 32 19 14 13 0 0 54 27 841
2018 Human resources 24 36 19 14 8 0 0 59 22 366
2018 Financial management 26 34 20 8 10 2 0 61 18 180
2018 Procurement 15 29 15 23 18 0 0 44 41 34
2018 Real property 20 19 20 19 21 0 0 40 40 42
2018 Materiel management 19 35 23 12 11 0 0 54 23 34
2018 Information management 23 18 24 26 11 0 0 40 36 58
2018 Information technology 10 30 21 19 19 1 0 40 39 309
2018 Internal audit 38 23 14 5 17 3 0 63 23 31
2018 Evaluation 34 36 13 11 5 0 0 71 16 16
2018 Data sciences 13 35 25 21 5 0 0 49 26 24
2018 Policy 14 26 20 19 22 0 0 40 41 207
2018 Project management 11 26 25 25 13 0 0 37 38 142
2018 Other services to the public 19 29 21 16 14 1 0 49 30 197
2018 None of the above 12 27 20 20 21 0 0 39 41 521
2017 Client contact centre 11 34 23 15 15 1 0 46 31 155
2017 Federal regulators 18 27 14 13 27 0 0 46 40 111
2017 Compliance, inspection and enforcement 11 24 18 23 24 0 0 35 47 2145
2017 Communications or public affairs 29 39 10 11 9 3 0 69 21 72
2017 Access to information and privacy 29 32 20 11 7 2 0 62 18 47
2017 Security 14 26 17 19 23 1 0 40 42 772
2017 Science and technology 9 33 24 16 18 0 0 42 34 122
2017 Legal services 23 22 11 22 17 4 0 48 41 47
2017 Administration and operations 19 32 18 17 14 1 0 51 31 942
2017 Human resources 24 32 19 15 9 0 0 56 24 430
2017 Financial management 21 28 21 16 14 0 0 49 30 154
2017 Procurement 29 33 21 8 5 3 0 64 14 34
2017 Real property 15 26 23 24 12 0 0 41 36 41
2017 Materiel management 13 59 21 0 8 0 0 71 8 24
2017 Information management 13 30 17 30 10 0 0 44 39 62
2017 Information technology 14 26 17 19 22 0 0 41 42 380
2017 Internal audit 37 45 8 3 6 0 0 82 10 25
2017 Evaluation 7 27 30 15 21 0 0 34 36 13
2017 Data sciences 36 25 19 21 0 0 0 61 21 29
2017 Policy 10 26 18 25 21 0 0 35 47 264
2017 Project management 7 22 24 21 25 1 0 30 46 163
2017 Other services to the public 15 23 19 19 23 1 0 38 43 248
2017 None of the above 14 28 18 20 19 1 0 42 40 800
2014 Client contact centre 19 35 19 12 15 1 0 54 27 193
2014 Federal regulators 16 30 13 20 20 0 1 46 40 183
2014 Compliance, inspection and enforcement 11 29 17 22 21 0 0 40 43 3078
2014 Communications or public affairs 20 37 14 17 11 1 0 57 29 118
2014 Access to information and privacy 37 41 12 4 6 0 0 78 10 49
2014 Security 16 31 16 19 17 0 0 48 36 992
2014 Science and technology 21 39 22 14 4 0 0 60 18 161
2014 Legal services 24 39 15 5 17 0 0 63 22 65
2014 Administration and operations 22 34 19 14 10 0 0 57 24 1221
2014 Human resources 19 34 20 15 12 0 0 53 27 480
2014 Financial management 18 33 20 16 11 1 1 52 28 236
2014 Procurement 16 24 26 24 11 0 0 39 35 38
2014 Real property 18 31 22 14 15 0 0 50 28 67
2014 Materiel management 30 40 16 8 5 0 0 70 14 37
2014 Information management 22 26 19 20 13 0 0 48 33 88
2014 Information technology 21 32 20 16 10 0 0 53 26 544
2014 Internal audit 15 36 28 10 11 0 0 51 21 30
2014 Evaluation 3 21 31 20 25 0 0 24 45 36
2014 Other services to the public 13 31 18 18 20 0 0 45 38 407
2014 None of the above 14 30 18 20 17 0 0 44 38 1158

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 29 15 9 11 2 0 64 21 146
2020 Federal regulators 21 16 18 21 18 4 2 39 42 100
2020 Compliance, inspection and enforcement 22 23 19 16 17 3 0 46 34 2252
2020 Communications or public affairs 30 22 15 18 9 5 1 55 29 103
2020 Access to information and privacy 43 23 25 6 1 0 2 67 7 56
2020 Security 23 24 19 17 15 3 0 49 32 628
2020 Science and technology 46 18 13 11 7 3 1 67 19 169
2020 Legal services 27 19 23 16 12 2 1 48 28 95
2020 Administration and operations 33 26 17 11 10 3 0 60 22 1074
2020 Human resources 38 30 15 10 5 2 0 69 15 572
2020 Financial management 41 27 15 10 5 2 0 69 15 272
2020 Procurement 33 27 17 15 2 6 0 64 18 43
2020 Real property 31 28 19 13 5 3 0 61 19 87
2020 Materiel management 36 21 18 17 5 3 0 59 23 36
2020 Information management 36 28 20 12 2 2 0 65 15 93
2020 Information technology 38 27 16 10 8 2 0 66 18 513
2020 Internal audit 28 40 14 0 9 9 0 75 10 34
2020 Evaluation 22 27 5 18 14 14 0 57 37 19
2020 Data sciences 36 19 26 11 4 3 0 57 16 65
2020 Policy 30 29 18 14 7 2 1 60 22 344
2020 Project management 35 24 20 14 5 2 0 60 19 265
2020 Other services to the public 25 22 20 16 15 1 1 48 32 230
2020 None of the above 29 24 16 13 15 4 0 55 29 614
2019 Client contact centre 25 31 14 12 15 3 0 58 28 145
2019 Federal regulators 24 26 18 12 17 3 0 52 30 82
2019 Compliance, inspection and enforcement 19 23 17 19 19 3 1 43 39 2063
2019 Communications or public affairs 29 22 20 16 6 8 0 55 23 89
2019 Access to information and privacy 19 34 20 10 8 6 2 58 20 62
2019 Security 24 27 16 14 15 3 1 53 30 755
2019 Science and technology 32 27 13 14 10 3 1 62 25 122
2019 Legal services 23 15 13 22 24 3 0 39 47 75
2019 Administration and operations 26 25 20 15 11 4 1 53 26 974
2019 Human resources 34 26 15 11 11 2 0 62 23 482
2019 Financial management 30 27 18 16 8 1 0 58 24 224
2019 Procurement 22 24 29 8 15 2 0 47 23 51
2019 Real property 25 16 24 16 16 3 0 42 33 85
2019 Materiel management 28 18 24 20 7 3 0 48 28 33
2019 Information management 30 22 14 15 16 4 0 53 33 78
2019 Information technology 26 26 20 12 12 4 0 54 26 414
2019 Internal audit 38 29 12 2 9 7 2 73 13 32
2019 Data sciences 28 25 24 15 8 1 0 53 23 56
2019 Policy 23 25 19 19 11 3 0 49 31 247
2019 Project management 16 27 21 19 13 3 1 45 33 184
2019 Other services to the public 22 17 22 17 19 3 0 41 37 224
2019 None of the above 23 21 17 17 19 3 0 45 37 588
2018 Client contact centre 16 22 25 13 23 1 0 39 36 144
2018 Federal regulators 12 15 18 31 21 3 0 28 54 92
2018 Compliance, inspection and enforcement 15 22 21 20 19 2 0 39 40 1929
2018 Communications or public affairs 33 18 17 21 9 2 0 51 31 86
2018 Access to information and privacy 30 15 17 21 15 2 0 46 37 49
2018 Security 17 24 20 17 19 3 0 43 37 664
2018 Science and technology 18 23 21 13 23 2 0 42 36 106
2018 Legal services 17 24 15 24 16 3 2 42 42 67
2018 Administration and operations 25 23 19 17 14 3 0 49 32 850
2018 Human resources 27 27 16 14 14 2 0 55 28 363
2018 Financial management 26 20 19 17 14 2 0 48 32 180
2018 Procurement 15 20 27 17 20 0 0 36 38 34
2018 Real property 23 12 10 19 33 2 0 36 54 43
2018 Materiel management 16 35 22 12 15 0 0 51 27 33
2018 Information management 20 15 31 10 20 4 0 37 31 59
2018 Information technology 14 22 25 20 17 1 0 36 38 310
2018 Internal audit 30 20 23 10 17 0 0 51 26 32
2018 Evaluation 32 18 34 0 16 0 0 50 16 16
2018 Data sciences 13 30 27 24 5 0 0 43 29 24
2018 Policy 18 18 16 20 25 3 0 37 46 209
2018 Project management 15 19 24 21 17 3 0 36 39 142
2018 Other services to the public 22 23 20 18 13 4 1 47 32 198
2018 None of the above 16 22 21 15 21 3 1 40 38 524
2017 Client contact centre 21 21 19 12 20 5 0 45 34 154
2017 Federal regulators 14 27 12 21 22 3 0 43 45 110
2017 Compliance, inspection and enforcement 13 22 19 18 23 5 0 37 43 2145
2017 Communications or public affairs 26 32 14 11 12 5 0 61 24 72
2017 Access to information and privacy 21 28 24 11 16 0 0 50 27 47
2017 Security 18 22 18 16 22 4 0 42 39 773
2017 Science and technology 12 27 18 17 21 5 0 41 40 122
2017 Legal services 23 19 9 19 18 11 0 48 42 47
2017 Administration and operations 22 22 17 16 19 5 0 46 36 942
2017 Human resources 24 24 18 18 12 4 0 50 31 430
2017 Financial management 19 19 19 19 21 3 0 40 41 154
2017 Procurement 30 13 31 14 3 6 4 47 19 34
2017 Real property 18 19 10 16 32 4 0 39 51 41
2017 Materiel management 29 33 21 0 16 0 0 63 16 24
2017 Information management 11 16 27 24 19 2 2 28 44 62
2017 Information technology 17 24 17 16 22 5 0 43 39 377
2017 Internal audit 36 34 20 3 6 0 0 70 10 25
2017 Evaluation 0 6 23 26 28 17 0 7 65 14
2017 Data sciences 25 31 16 24 4 0 0 56 28 29
2017 Policy 11 23 14 22 26 2 1 35 50 263
2017 Project management 10 19 20 20 28 2 1 30 49 164
2017 Other services to the public 15 22 18 18 21 6 0 40 41 250
2017 None of the above 16 23 18 17 20 5 1 41 40 801
2014 Client contact centre 21 25 21 13 17 3 0 47 31 193
2014 Federal regulators 21 24 14 18 18 3 1 48 38 183
2014 Compliance, inspection and enforcement 17 23 19 18 20 4 0 42 39 3080
2014 Communications or public affairs 22 20 18 17 17 6 0 44 37 118
2014 Access to information and privacy 30 27 25 10 6 2 0 58 17 49
2014 Security 20 24 20 15 17 4 1 45 34 993
2014 Science and technology 21 30 22 16 7 4 1 53 23 161
2014 Legal services 24 35 17 10 12 2 0 60 23 65
2014 Administration and operations 22 27 19 15 12 4 0 52 28 1222
2014 Human resources 24 20 17 19 15 4 1 47 36 480
2014 Financial management 20 21 20 18 16 5 0 43 36 236
2014 Procurement 24 13 29 18 13 3 0 38 33 38
2014 Real property 14 19 23 10 23 11 0 37 38 67
2014 Materiel management 33 19 30 8 11 0 0 51 19 37
2014 Information management 22 24 24 14 15 1 0 46 30 87
2014 Information technology 23 24 19 16 14 4 0 50 31 544
2014 Internal audit 21 37 15 7 14 6 0 62 22 30
2014 Evaluation 6 19 20 31 25 0 0 25 55 36
2014 Other services to the public 18 23 19 15 19 4 1 44 36 407
2014 None of the above 18 24 19 16 18 4 1 44 36 1158
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 28 40 31 146
2020 Federal regulators 29 42 29 100
2020 Compliance, inspection and enforcement 23 41 36 2257
2020 Communications or public affairs 34 29 37 104
2020 Access to information and privacy 20 53 27 56
2020 Security 25 40 34 632
2020 Science and technology 16 44 40 170
2020 Legal services 24 37 38 96
2020 Administration and operations 31 31 37 1081
2020 Human resources 29 37 34 574
2020 Financial management 29 38 34 275
2020 Procurement 21 42 37 44
2020 Real property 27 26 47 87
2020 Materiel management 21 43 37 36
2020 Information management 28 27 45 93
2020 Information technology 22 42 37 513
2020 Internal audit 48 13 39 34
2020 Evaluation 54 14 32 19
2020 Data sciences 20 41 38 65
2020 Policy 32 33 35 344
2020 Project management 24 35 40 265
2020 Other services to the public 23 39 38 231
2020 None of the above 28 38 34 619
2019 Client contact centre 35 34 31 145
2019 Federal regulators 20 45 35 82
2019 Compliance, inspection and enforcement 26 38 36 2063
2019 Communications or public affairs 24 28 48 90
2019 Access to information and privacy 38 28 35 62
2019 Security 25 42 33 756
2019 Science and technology 30 31 39 121
2019 Legal services 28 24 48 75
2019 Administration and operations 32 32 36 975
2019 Human resources 38 31 31 484
2019 Financial management 37 33 31 229
2019 Procurement 36 18 46 51
2019 Real property 42 13 45 85
2019 Materiel management 33 32 34 33
2019 Information management 27 29 43 78
2019 Information technology 28 29 42 413
2019 Internal audit 34 21 45 32
2019 Data sciences 31 32 37 55
2019 Policy 37 27 36 247
2019 Project management 38 26 35 184
2019 Other services to the public 26 37 37 226
2019 None of the above 30 32 39 589
2018 Client contact centre 36 38 26 143
2018 Federal regulators 28 35 37 93
2018 Compliance, inspection and enforcement 24 40 36 1948
2018 Communications or public affairs 38 28 34 86
2018 Access to information and privacy 35 34 32 49
2018 Security 25 41 35 665
2018 Science and technology 26 30 44 106
2018 Legal services 37 32 31 67
2018 Administration and operations 34 30 37 851
2018 Human resources 33 33 34 368
2018 Financial management 37 32 31 182
2018 Procurement 48 14 38 35
2018 Real property 43 17 39 43
2018 Materiel management 28 18 53 35
2018 Information management 28 22 51 59
2018 Information technology 34 27 39 311
2018 Internal audit 33 25 42 32
2018 Evaluation 42 16 42 16
2018 Data sciences 41 22 37 26
2018 Policy 41 23 36 210
2018 Project management 34 21 45 142
2018 Other services to the public 21 43 36 197
2018 None of the above 26 35 39 528
2017 Client contact centre 36 36 28 155
2017 Federal regulators 20 40 39 111
2017 Compliance, inspection and enforcement 24 38 37 2144
2017 Communications or public affairs 33 28 38 72
2017 Access to information and privacy 28 30 42 47
2017 Security 25 42 33 774
2017 Science and technology 30 30 40 122
2017 Legal services 28 23 50 47
2017 Administration and operations 34 31 35 941
2017 Human resources 35 28 36 431
2017 Financial management 46 25 29 154
2017 Procurement 23 26 51 34
2017 Real property 39 28 33 41
2017 Materiel management 21 29 50 24
2017 Information management 44 17 39 62
2017 Information technology 35 25 40 380
2017 Internal audit 32 44 25 25
2017 Evaluation 34 7 60 14
2017 Data sciences 21 26 53 29
2017 Policy 45 20 35 264
2017 Project management 47 19 35 164
2017 Other services to the public 17 43 40 250
2017 None of the above 25 37 38 798
2014 Client contact centre 33 33 34 193
2014 Federal regulators 25 40 34 183
2014 Compliance, inspection and enforcement 22 41 36 3079
2014 Communications or public affairs 33 24 43 118
2014 Access to information and privacy 27 30 43 49
2014 Security 24 44 32 993
2014 Science and technology 26 34 40 161
2014 Legal services 19 41 39 65
2014 Administration and operations 32 31 36 1220
2014 Human resources 40 25 35 480
2014 Financial management 43 22 35 236
2014 Procurement 40 23 37 38
2014 Real property 48 17 35 67
2014 Materiel management 32 47 22 37
2014 Information management 33 31 36 88
2014 Information technology 30 30 40 544
2014 Internal audit 37 28 36 30
2014 Evaluation 58 9 33 36
2014 Other services to the public 22 42 37 407
2014 None of the above 29 35 37 1156

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 17 40 28 8 3 5 41
2020 Federal regulators 24 40 21 7 0 7 29
2020 Compliance, inspection and enforcement 27 33 26 7 2 5 521
2020 Communications or public affairs 21 17 40 3 5 14 35
2020 Access to information and privacy 31 62 8 0 0 0 12
2020 Security 16 36 27 9 10 3 154
2020 Science and technology 26 24 35 6 0 8 27
2020 Legal services 4 46 41 0 9 0 22
2020 Administration and operations 15 43 25 3 7 7 344
2020 Human resources 15 36 30 1 11 7 163
2020 Financial management 13 30 37 12 0 9 85
2020 Procurement 17 27 37 0 0 19 11
2020 Real property 12 21 41 0 22 4 21
2020 Information management 19 37 23 8 13 0 23
2020 Information technology 24 22 36 3 8 7 111
2020 Internal audit 18 18 20 20 20 4 14
2020 Evaluation 9 33 59 0 0 0 10
2020 Policy 15 36 38 3 2 7 115
2020 Project management 17 43 33 1 2 4 69
2020 Other services to the public 18 38 28 2 6 8 51
2020 None of the above 18 37 28 7 5 5 175
2019 Client contact centre 15 26 13 6 36 3 48
2019 Federal regulators 31 19 40 6 0 3 17
2019 Compliance, inspection and enforcement 22 31 27 10 6 5 520
2019 Communications or public affairs 8 24 34 12 22 0 21
2019 Access to information and privacy 7 16 25 0 41 10 22
2019 Security 13 32 19 9 20 7 189
2019 Science and technology 22 16 26 7 23 6 32
2019 Legal services 10 29 57 0 0 5 21
2019 Administration and operations 15 33 27 4 15 6 318
2019 Human resources 15 31 31 4 13 6 169
2019 Financial management 10 31 40 1 12 6 84
2019 Procurement 5 16 57 0 17 5 17
2019 Real property 13 30 37 0 20 0 33
2019 Materiel management 20 45 24 0 0 10 11
2019 Information management 21 28 32 0 17 3 19
2019 Information technology 18 24 38 2 13 4 111
2019 Internal audit 7 22 15 7 42 7 10
2019 Data sciences 0 24 21 0 48 7 16
2019 Policy 19 33 34 4 8 1 94
2019 Project management 16 31 37 3 6 7 72
2019 Other services to the public 23 28 28 7 14 2 58
2019 None of the above 17 30 26 7 12 8 172
2018 Client contact centre 13 26 33 12 5 10 51
2018 Federal regulators 4 37 47 12 0 0 26
2018 Compliance, inspection and enforcement 21 34 28 9 4 4 461
2018 Communications or public affairs 5 27 46 0 16 6 33
2018 Access to information and privacy 13 36 34 0 17 0 18
2018 Security 16 35 29 10 6 4 167
2018 Science and technology 30 9 42 11 2 5 28
2018 Legal services 20 36 33 0 7 4 25
2018 Administration and operations 18 32 31 3 9 6 287
2018 Human resources 11 28 39 4 12 5 119
2018 Financial management 21 20 44 7 0 7 66
2018 Procurement 6 17 71 0 0 6 17
2018 Real property 11 18 60 5 0 5 18
2018 Materiel management 0 10 79 0 10 0 10
2018 Information management 25 19 49 0 7 0 16
2018 Information technology 21 16 58 1 1 3 104
2018 Internal audit 12 19 60 0 0 9 11
2018 Data sciences 11 16 55 11 0 7 11
2018 Policy 16 24 51 4 3 3 91
2018 Project management 15 35 42 2 2 4 51
2018 Other services to the public 17 34 18 13 10 7 40
2018 None of the above 16 36 27 8 6 7 141
2017 Client contact centre 22 25 28 10 4 11 57
2017 Federal regulators 11 13 51 13 11 0 23
2017 Compliance, inspection and enforcement 18 27 30 14 4 6 518
2017 Communications or public affairs 8 16 56 4 16 0 24
2017 Access to information and privacy 0 15 76 9 0 0 13
2017 Security 14 24 37 13 4 7 196
2017 Science and technology 8 4 78 2 4 5 34
2017 Legal services 23 6 39 0 19 12 13
2017 Administration and operations 19 26 33 7 10 6 322
2017 Human resources 14 32 35 5 8 7 150
2017 Financial management 11 22 52 2 2 11 71
2017 Real property 19 6 53 6 9 6 16
2017 Information management 23 15 51 0 9 3 27
2017 Information technology 15 19 53 5 3 6 135
2017 Policy 12 22 56 4 3 4 123
2017 Project management 4 30 57 8 0 1 77
2017 Other services to the public 12 38 19 17 8 7 42
2017 None of the above 20 24 32 9 7 8 203
2014 Client contact centre 24 21 36 9 9999 11 65
2014 Federal regulators 30 28 27 9 9999 6 48
2014 Compliance, inspection and enforcement 15 39 26 11 9999 9 697
2014 Communications or public affairs 7 23 53 2 9999 15 40
2014 Access to information and privacy 8 46 31 8 9999 8 13
2014 Security 10 45 30 9 9999 5 247
2014 Science and technology 18 41 31 7 9999 3 41
2014 Legal services 16 32 16 13 9999 23 12
2014 Administration and operations 14 41 25 10 9999 10 398
2014 Human resources 11 35 46 4 9999 4 192
2014 Financial management 11 21 54 5 9999 8 104
2014 Procurement 20 14 60 0 9999 6 15
2014 Real property 18 10 57 6 9999 9 32
2014 Materiel management 8 24 43 8 9999 18 12
2014 Information management 20 32 37 7 9999 4 29
2014 Information technology 7 32 47 8 9999 5 163
2014 Internal audit 17 29 28 0 9999 26 11
2014 Evaluation 10 28 50 8 9999 4 22
2014 Other services to the public 15 46 21 7 9999 10 89
2014 None of the above 11 42 31 8 9999 8 339
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 12 88 147
2020 Federal regulators 25 75 100
2020 Compliance, inspection and enforcement 22 78 2255
2020 Communications or public affairs 10 90 104
2020 Security 19 81 631
2020 Science and technology 9 91 168
2020 Legal services 11 89 96
2020 Administration and operations 13 87 1079
2020 Human resources 8 92 574
2020 Financial management 9 91 274
2020 Procurement 10 90 44
2020 Real property 10 90 87
2020 Materiel management 15 85 36
2020 Information management 21 79 93
2020 Information technology 10 90 514
2020 Evaluation 0 100 19
2020 Policy 11 89 341
2020 Project management 7 93 265
2020 Other services to the public 23 77 231
2020 None of the above 16 84 617
2019 Client contact centre 13 87 145
2019 Federal regulators 24 76 82
2019 Compliance, inspection and enforcement 25 75 2064
2019 Communications or public affairs 16 84 89
2019 Access to information and privacy 13 87 62
2019 Security 20 80 752
2019 Science and technology 8 92 122
2019 Legal services 25 75 74
2019 Administration and operations 16 84 976
2019 Human resources 11 89 482
2019 Financial management 10 90 229
2019 Procurement 18 82 51
2019 Real property 19 81 85
2019 Materiel management 13 87 33
2019 Information management 19 81 78
2019 Information technology 11 89 411
2019 Data sciences 9 91 56
2019 Policy 14 86 245
2019 Project management 14 86 182
2019 Other services to the public 20 80 225
2019 None of the above 22 78 588
2018 Client contact centre 25 75 144
2018 Federal regulators 30 70 93
2018 Compliance, inspection and enforcement 26 74 1940
2018 Communications or public affairs 24 76 86
2018 Access to information and privacy 16 84 49
2018 Security 25 75 668
2018 Science and technology 16 84 105
2018 Legal services 32 68 67
2018 Administration and operations 17 83 851
2018 Human resources 12 88 370
2018 Financial management 17 83 180
2018 Procurement 21 79 34
2018 Real property 16 84 43
2018 Materiel management 13 87 34
2018 Information management 18 82 59
2018 Information technology 16 84 311
2018 Internal audit 25 75 32
2018 Evaluation 34 66 16
2018 Policy 18 82 209
2018 Project management 14 86 141
2018 Other services to the public 27 73 199
2018 None of the above 24 76 527

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 45 55 17
2020 Federal regulators 50 50 24
2020 Compliance, inspection and enforcement 53 47 504
2020 Communications or public affairs 46 54 10
2020 Security 57 43 115
2020 Science and technology 38 62 17
2020 Legal services 55 45 11
2020 Administration and operations 52 48 137
2020 Human resources 49 51 48
2020 Financial management 56 44 23
2020 Information management 61 39 17
2020 Information technology 61 39 51
2020 Policy 46 54 36
2020 Project management 54 46 18
2020 Other services to the public 51 49 56
2020 None of the above 51 49 93
2019 Client contact centre 59 41 20
2019 Federal regulators 74 26 20
2019 Compliance, inspection and enforcement 57 43 509
2019 Communications or public affairs 46 54 15
2019 Security 64 36 151
2019 Science and technology 44 56 12
2019 Legal services 42 58 19
2019 Administration and operations 60 40 157
2019 Human resources 61 39 54
2019 Financial management 44 56 24
2019 Real property 28 72 17
2019 Information management 53 47 15
2019 Information technology 72 28 45
2019 Policy 42 58 33
2019 Project management 31 69 27
2019 Other services to the public 60 40 44
2019 None of the above 53 47 124
2018 Client contact centre 52 48 37
2018 Federal regulators 47 53 27
2018 Compliance, inspection and enforcement 54 46 507
2018 Communications or public affairs 58 42 19
2018 Security 60 40 163
2018 Science and technology 54 46 16
2018 Legal services 60 40 21
2018 Administration and operations 55 45 146
2018 Human resources 59 41 44
2018 Financial management 53 47 28
2018 Information technology 56 44 48
2018 Policy 45 55 37
2018 Project management 31 69 20
2018 Other services to the public 54 46 54
2018 None of the above 45 55 125

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 61 39 17
2020 Federal regulators 67 33 24
2020 Compliance, inspection and enforcement 67 33 504
2020 Security 68 32 115
2020 Science and technology 56 44 17
2020 Legal services 45 55 11
2020 Administration and operations 65 35 137
2020 Human resources 63 37 48
2020 Financial management 59 41 23
2020 Information management 43 57 17
2020 Information technology 58 42 51
2020 Policy 54 46 36
2020 Other services to the public 63 37 56
2020 None of the above 73 27 93
2019 Client contact centre 55 45 20
2019 Federal regulators 71 29 20
2019 Compliance, inspection and enforcement 68 32 509
2019 Security 58 42 151
2019 Legal services 63 37 19
2019 Administration and operations 55 45 157
2019 Human resources 60 40 54
2019 Financial management 72 28 24
2019 Real property 67 33 17
2019 Information management 66 34 15
2019 Information technology 58 42 45
2019 Policy 69 31 33
2019 Project management 65 35 27
2019 Other services to the public 65 35 44
2019 None of the above 74 26 124
2018 Client contact centre 61 39 37
2018 Federal regulators 81 19 27
2018 Compliance, inspection and enforcement 70 30 507
2018 Communications or public affairs 52 48 19
2018 Security 67 33 163
2018 Science and technology 51 49 16
2018 Legal services 57 43 21
2018 Administration and operations 68 32 146
2018 Human resources 64 36 44
2018 Financial management 67 33 28
2018 Information technology 58 42 48
2018 Policy 78 22 37
2018 Project management 72 28 20
2018 Other services to the public 56 44 54
2018 None of the above 71 29 125

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 25 75 24
2020 Compliance, inspection and enforcement 10 90 504
2020 Security 11 89 115
2020 Administration and operations 9 91 137
2020 Human resources 15 85 48
2020 Other services to the public 14 86 56
2020 None of the above 5 95 93
2019 Compliance, inspection and enforcement 7 93 509
2019 Security 5 95 151
2019 Science and technology 0 100 12
2019 Administration and operations 12 88 157
2019 Human resources 11 89 54
2019 Information management 0 100 15
2019 Policy 16 84 33
2019 Other services to the public 13 87 44
2019 None of the above 11 89 124
2018 Federal regulators 0 100 27
2018 Compliance, inspection and enforcement 8 92 507
2018 Security 7 93 163
2018 Administration and operations 13 87 146
2018 Information management 0 100 10
2018 Information technology 15 85 48
2018 None of the above 9 91 125

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 17
2020 Compliance, inspection and enforcement 7 93 504
2020 Communications or public affairs 0 100 10
2020 Security 4 96 115
2020 Science and technology 0 100 17
2020 Financial management 0 100 23
2020 Information management 0 100 17
2020 Information technology 0 100 51
2020 Project management 0 100 18
2019 Federal regulators 0 100 20
2019 Compliance, inspection and enforcement 7 93 509
2019 Communications or public affairs 0 100 15
2019 Security 5 95 151
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Financial management 0 100 24
2019 Real property 0 100 17
2019 Information management 0 100 15
2019 Information technology 0 100 45
2019 Policy 0 100 33
2019 Project management 0 100 27
2018 Compliance, inspection and enforcement 7 93 507
2018 Communications or public affairs 0 100 19
2018 Security 9 91 163
2018 Science and technology 0 100 16
2018 Financial management 0 100 28
2018 Information management 0 100 10
2018 Policy 0 100 37
2018 Project management 0 100 20
2018 None of the above 5 95 125

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 4 96 504
2020 Administration and operations 7 93 137
2020 Financial management 0 100 23
2020 Project management 0 100 18
2020 None of the above 5 95 93
2019 Client contact centre 0 100 20
2019 Federal regulators 0 100 20
2019 Compliance, inspection and enforcement 3 97 509
2019 Security 7 93 151
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Administration and operations 4 96 157
2019 None of the above 4 96 124
2018 Compliance, inspection and enforcement 4 96 507
2018 Communications or public affairs 0 100 19
2018 Security 5 95 163
2018 Science and technology 0 100 16
2018 Information management 0 100 10
2018 Project management 0 100 20
2018 None of the above 4 96 125

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 22 78 504
2020 Security 15 85 115
2020 Science and technology 0 100 17
2020 Administration and operations 6 94 137
2020 Financial management 0 100 23
2020 Project management 0 100 18
2020 Other services to the public 18 82 56
2020 None of the above 12 88 93
2019 Compliance, inspection and enforcement 25 75 509
2019 Security 21 79 151
2019 Science and technology 0 100 12
2019 Administration and operations 6 94 157
2019 Real property 0 100 17
2019 Information management 0 100 15
2019 Policy 0 100 33
2019 Other services to the public 17 83 44
2019 None of the above 19 81 124
2018 Client contact centre 14 86 37
2018 Federal regulators 23 77 27
2018 Compliance, inspection and enforcement 26 74 507
2018 Communications or public affairs 0 100 19
2018 Security 26 74 163
2018 Science and technology 0 100 16
2018 Administration and operations 12 88 146
2018 Human resources 0 100 44
2018 Project management 0 100 20
2018 Other services to the public 23 77 54
2018 None of the above 19 81 125

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 2 98 504
2020 Information management 0 100 17
2020 Project management 0 100 18
2020 Other services to the public 0 100 56
2020 None of the above 0 100 93
2019 Client contact centre 0 100 20
2019 Federal regulators 0 100 20
2019 Compliance, inspection and enforcement 4 96 509
2019 Communications or public affairs 0 100 15
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Information management 0 100 15
2018 Client contact centre 0 100 37
2018 Compliance, inspection and enforcement 2 98 507
2018 None of the above 5 95 125

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 51 49 17
2020 Federal regulators 33 67 24
2020 Compliance, inspection and enforcement 42 58 504
2020 Security 44 56 115
2020 Legal services 45 55 11
2020 Administration and operations 47 53 137
2020 Human resources 36 64 48
2020 Financial management 41 59 23
2020 Information management 47 53 17
2020 Information technology 48 52 51
2020 Policy 50 50 36
2020 Project management 27 73 18
2020 Other services to the public 28 72 56
2020 None of the above 39 61 93
2019 Client contact centre 33 67 20
2019 Federal regulators 24 76 20
2019 Compliance, inspection and enforcement 47 53 508
2019 Communications or public affairs 52 48 15
2019 Security 39 61 150
2019 Science and technology 51 49 12
2019 Legal services 47 53 19
2019 Administration and operations 35 65 155
2019 Human resources 36 64 53
2019 Financial management 28 72 24
2019 Information management 43 57 15
2019 Information technology 41 59 44
2019 Policy 35 65 33
2019 Project management 18 82 27
2019 Other services to the public 39 61 44
2019 None of the above 44 56 123
2018 Client contact centre 26 74 37
2018 Federal regulators 49 51 27
2018 Compliance, inspection and enforcement 46 54 505
2018 Communications or public affairs 27 73 19
2018 Security 40 60 164
2018 Legal services 32 68 22
2018 Administration and operations 40 60 145
2018 Human resources 35 65 44
2018 Financial management 40 60 29
2018 Information technology 39 61 48
2018 Policy 38 62 38
2018 Project management 35 65 20
2018 Other services to the public 35 65 54
2018 None of the above 48 52 125

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 17
2020 Federal regulators 29 71 24
2020 Compliance, inspection and enforcement 35 65 504
2020 Security 31 69 115
2020 Science and technology 38 62 17
2020 Administration and operations 42 58 137
2020 Human resources 40 60 48
2020 Financial management 38 62 23
2020 Information management 33 67 17
2020 Information technology 41 59 51
2020 Policy 41 59 36
2020 Project management 33 67 18
2020 Other services to the public 29 71 56
2020 None of the above 46 54 93
2019 Client contact centre 26 74 20
2019 Federal regulators 31 69 20
2019 Compliance, inspection and enforcement 39 61 508
2019 Communications or public affairs 40 60 15
2019 Security 32 68 150
2019 Science and technology 39 61 12
2019 Legal services 32 68 19
2019 Administration and operations 30 70 155
2019 Human resources 32 68 53
2019 Financial management 37 63 24
2019 Real property 28 72 17
2019 Information technology 31 69 44
2019 Policy 47 53 33
2019 Project management 47 53 27
2019 Other services to the public 41 59 44
2019 None of the above 45 55 123
2018 Client contact centre 31 69 37
2018 Federal regulators 30 70 27
2018 Compliance, inspection and enforcement 41 59 505
2018 Communications or public affairs 46 54 19
2018 Security 39 61 164
2018 Administration and operations 34 66 145
2018 Human resources 36 64 44
2018 Financial management 40 60 29
2018 Information technology 38 62 48
2018 Policy 53 47 38
2018 Project management 24 76 20
2018 Other services to the public 27 73 54
2018 None of the above 42 58 125

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 51 49 17
2020 Federal regulators 54 46 24
2020 Compliance, inspection and enforcement 53 47 504
2020 Communications or public affairs 54 46 10
2020 Security 51 49 115
2020 Science and technology 52 48 17
2020 Administration and operations 52 48 137
2020 Human resources 53 47 48
2020 Financial management 43 57 23
2020 Information management 39 61 17
2020 Information technology 44 56 51
2020 Policy 50 50 36
2020 Project management 63 37 18
2020 Other services to the public 45 55 56
2020 None of the above 55 45 93
2019 Client contact centre 61 39 20
2019 Federal regulators 60 40 20
2019 Compliance, inspection and enforcement 52 48 508
2019 Communications or public affairs 64 36 15
2019 Security 48 52 150
2019 Science and technology 58 42 12
2019 Legal services 47 53 19
2019 Administration and operations 53 47 155
2019 Human resources 60 40 53
2019 Financial management 50 50 24
2019 Real property 55 45 17
2019 Information technology 33 67 44
2019 Policy 55 45 33
2019 Project management 51 49 27
2019 Other services to the public 67 33 44
2019 None of the above 57 43 123
2018 Client contact centre 49 51 37
2018 Federal regulators 51 49 27
2018 Compliance, inspection and enforcement 50 50 505
2018 Communications or public affairs 50 50 19
2018 Security 45 55 164
2018 Science and technology 31 69 16
2018 Legal services 51 49 22
2018 Administration and operations 49 51 145
2018 Human resources 53 47 44
2018 Financial management 52 48 29
2018 Information technology 49 51 48
2018 Policy 61 39 38
2018 Project management 49 51 20
2018 Other services to the public 46 54 54
2018 None of the above 58 42 125

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 41 59 17
2020 Federal regulators 46 54 24
2020 Compliance, inspection and enforcement 43 57 504
2020 Communications or public affairs 54 46 10
2020 Security 45 55 115
2020 Science and technology 36 64 17
2020 Administration and operations 46 54 137
2020 Human resources 46 54 48
2020 Financial management 37 63 23
2020 Information management 27 73 17
2020 Information technology 36 64 51
2020 Policy 51 49 36
2020 Project management 56 44 18
2020 Other services to the public 44 56 56
2020 None of the above 43 57 93
2019 Client contact centre 54 46 20
2019 Federal regulators 42 58 20
2019 Compliance, inspection and enforcement 46 54 508
2019 Communications or public affairs 32 68 15
2019 Security 37 63 150
2019 Science and technology 46 54 12
2019 Legal services 47 53 19
2019 Administration and operations 41 59 155
2019 Human resources 42 58 53
2019 Financial management 40 60 24
2019 Real property 51 49 17
2019 Information management 69 31 15
2019 Information technology 29 71 44
2019 Policy 57 43 33
2019 Project management 49 51 27
2019 Other services to the public 44 56 44
2019 None of the above 42 58 123
2018 Client contact centre 42 58 37
2018 Federal regulators 45 55 27
2018 Compliance, inspection and enforcement 43 57 505
2018 Communications or public affairs 66 34 19
2018 Security 47 53 164
2018 Science and technology 28 72 16
2018 Legal services 41 59 22
2018 Administration and operations 40 60 145
2018 Human resources 43 57 44
2018 Financial management 47 53 29
2018 Information technology 38 62 48
2018 Policy 41 59 38
2018 Project management 25 75 20
2018 Other services to the public 40 60 54
2018 None of the above 40 60 125

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 17
2020 Compliance, inspection and enforcement 33 67 504
2020 Security 22 78 115
2020 Science and technology 39 61 17
2020 Administration and operations 36 64 137
2020 Human resources 35 65 48
2020 Financial management 31 69 23
2020 Information management 44 56 17
2020 Information technology 36 64 51
2020 Policy 25 75 36
2020 Project management 33 67 18
2020 Other services to the public 23 77 56
2020 None of the above 42 58 93
2019 Client contact centre 44 56 20
2019 Federal regulators 42 58 20
2019 Compliance, inspection and enforcement 36 64 508
2019 Communications or public affairs 46 54 15
2019 Security 30 70 150
2019 Science and technology 42 58 12
2019 Legal services 47 53 19
2019 Administration and operations 29 71 155
2019 Human resources 25 75 53
2019 Financial management 31 69 24
2019 Real property 39 61 17
2019 Information management 38 62 15
2019 Information technology 32 68 44
2019 Policy 38 62 33
2019 Project management 45 55 27
2019 Other services to the public 27 73 44
2019 None of the above 34 66 123
2018 Client contact centre 35 65 37
2018 Federal regulators 27 73 27
2018 Compliance, inspection and enforcement 38 62 505
2018 Communications or public affairs 52 48 19
2018 Security 28 72 164
2018 Science and technology 47 53 16
2018 Legal services 36 64 22
2018 Administration and operations 37 63 145
2018 Human resources 29 71 44
2018 Financial management 38 62 29
2018 Information technology 36 64 48
2018 Policy 34 66 38
2018 Project management 25 75 20
2018 Other services to the public 31 69 54
2018 None of the above 37 63 125

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 65 35 17
2020 Federal regulators 50 50 24
2020 Compliance, inspection and enforcement 57 43 504
2020 Security 61 39 115
2020 Science and technology 58 42 17
2020 Legal services 45 55 11
2020 Administration and operations 51 49 137
2020 Human resources 52 48 48
2020 Financial management 37 63 23
2020 Information management 29 71 17
2020 Information technology 55 45 51
2020 Policy 52 48 36
2020 Project management 67 33 18
2020 Other services to the public 53 47 56
2020 None of the above 58 42 93
2019 Client contact centre 56 44 20
2019 Federal regulators 58 42 20
2019 Compliance, inspection and enforcement 57 43 508
2019 Communications or public affairs 62 38 15
2019 Security 60 40 150
2019 Legal services 37 63 19
2019 Administration and operations 53 47 155
2019 Human resources 67 33 53
2019 Financial management 37 63 24
2019 Real property 51 49 17
2019 Information management 58 42 15
2019 Information technology 43 57 44
2019 Policy 46 54 33
2019 Project management 44 56 27
2019 Other services to the public 51 49 44
2019 None of the above 49 51 123
2018 Client contact centre 55 45 37
2018 Federal regulators 61 39 27
2018 Compliance, inspection and enforcement 59 41 505
2018 Communications or public affairs 65 35 19
2018 Security 63 37 164
2018 Science and technology 48 52 16
2018 Legal services 67 33 22
2018 Administration and operations 47 53 145
2018 Human resources 43 57 44
2018 Financial management 39 61 29
2018 Information technology 45 55 48
2018 Policy 43 57 38
2018 Project management 39 61 20
2018 Other services to the public 59 41 54
2018 None of the above 54 46 125

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 41 59 17
2020 Federal regulators 54 46 24
2020 Compliance, inspection and enforcement 43 57 504
2020 Security 49 51 115
2020 Administration and operations 29 71 137
2020 Human resources 35 65 48
2020 Financial management 40 60 23
2020 Information technology 35 65 51
2020 Policy 42 58 36
2020 Project management 41 59 18
2020 Other services to the public 36 64 56
2020 None of the above 53 47 93
2019 Federal regulators 42 58 20
2019 Compliance, inspection and enforcement 43 57 508
2019 Security 45 55 150
2019 Legal services 37 63 19
2019 Administration and operations 41 59 155
2019 Human resources 44 56 53
2019 Financial management 31 69 24
2019 Information management 47 53 15
2019 Information technology 18 82 44
2019 Policy 40 60 33
2019 Project management 18 82 27
2019 Other services to the public 48 52 44
2019 None of the above 41 59 123
2018 Client contact centre 51 49 37
2018 Federal regulators 40 60 27
2018 Compliance, inspection and enforcement 43 57 505
2018 Communications or public affairs 22 78 19
2018 Security 50 50 164
2018 Legal services 38 62 22
2018 Administration and operations 34 66 145
2018 Human resources 35 65 44
2018 Financial management 27 73 29
2018 Information technology 30 70 48
2018 Policy 38 62 38
2018 Project management 24 76 20
2018 Other services to the public 35 65 54
2018 None of the above 49 51 125

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 2 98 504
2020 Communications or public affairs 0 100 10
2020 Security 0 100 115
2020 Science and technology 0 100 17
2020 Administration and operations 0 100 137
2020 Information management 0 100 17
2020 Project management 0 100 18
2020 Other services to the public 0 100 56
2020 None of the above 6 94 93
2019 Client contact centre 0 100 20
2019 Federal regulators 0 100 20
2019 Compliance, inspection and enforcement 3 97 508
2019 Communications or public affairs 0 100 15
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Financial management 0 100 24
2019 Real property 0 100 17
2019 Information management 0 100 15
2019 Policy 0 100 33
2019 Project management 0 100 27
2018 Compliance, inspection and enforcement 3 97 505
2018 Communications or public affairs 0 100 19
2018 Security 4 96 164
2018 Science and technology 0 100 16
2018 Legal services 0 100 22
2018 Financial management 0 100 29
2018 Information management 0 100 10
2018 Policy 0 100 38
2018 Project management 0 100 20

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 10 90 504
2020 Communications or public affairs 0 100 10
2020 Security 10 90 115
2020 Science and technology 0 100 17
2020 Administration and operations 9 91 137
2020 Human resources 11 89 48
2020 Information management 0 100 17
2020 Other services to the public 10 90 56
2020 None of the above 11 89 93
2019 Compliance, inspection and enforcement 13 87 508
2019 Security 11 89 150
2019 Science and technology 0 100 12
2019 Administration and operations 11 89 155
2019 Human resources 13 87 53
2019 Project management 0 100 27
2019 None of the above 12 88 123
2018 Compliance, inspection and enforcement 12 88 505
2018 Security 15 85 164
2018 Legal services 25 75 22
2018 Administration and operations 6 94 145
2018 Policy 0 100 38
2018 Other services to the public 17 83 54
2018 None of the above 14 86 125

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 25 75 24
2020 Compliance, inspection and enforcement 16 84 504
2020 Communications or public affairs 0 100 10
2020 Security 11 89 115
2020 Science and technology 0 100 17
2020 Administration and operations 6 94 137
2020 Human resources 19 81 48
2020 Policy 18 82 36
2020 None of the above 23 77 93
2019 Compliance, inspection and enforcement 16 84 508
2019 Security 16 84 150
2019 Administration and operations 8 92 155
2019 Other services to the public 15 85 44
2019 None of the above 14 86 123
2018 Client contact centre 14 86 37
2018 Federal regulators 0 100 27
2018 Compliance, inspection and enforcement 13 87 505
2018 Security 17 83 164
2018 Administration and operations 10 90 145
2018 Information management 0 100 10
2018 Policy 15 85 38
2018 Other services to the public 9 91 54
2018 None of the above 13 87 125

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 53 47 17
2020 Federal regulators 54 46 24
2020 Compliance, inspection and enforcement 58 42 504
2020 Security 58 42 115
2020 Science and technology 57 43 17
2020 Legal services 45 55 11
2020 Administration and operations 57 43 137
2020 Human resources 52 48 48
2020 Financial management 56 44 23
2020 Information management 50 50 17
2020 Information technology 51 49 51
2020 Policy 47 53 36
2020 Project management 67 33 18
2020 Other services to the public 50 50 56
2020 None of the above 58 42 93
2019 Client contact centre 70 30 20
2019 Federal regulators 73 27 20
2019 Compliance, inspection and enforcement 62 38 508
2019 Communications or public affairs 46 54 15
2019 Security 59 41 150
2019 Science and technology 51 49 12
2019 Legal services 47 53 19
2019 Administration and operations 53 47 155
2019 Human resources 57 43 53
2019 Financial management 59 41 24
2019 Real property 38 62 17
2019 Information management 73 27 15
2019 Information technology 35 65 44
2019 Policy 55 45 33
2019 Project management 29 71 27
2019 Other services to the public 73 27 44
2019 None of the above 57 43 123
2018 Client contact centre 48 52 37
2018 Federal regulators 62 38 27
2018 Compliance, inspection and enforcement 61 39 505
2018 Communications or public affairs 42 58 19
2018 Security 55 45 164
2018 Science and technology 39 61 16
2018 Legal services 46 54 22
2018 Administration and operations 51 49 145
2018 Human resources 52 48 44
2018 Financial management 55 45 29
2018 Information management 50 50 10
2018 Information technology 48 52 48
2018 Policy 62 38 38
2018 Project management 48 52 20
2018 Other services to the public 54 46 54
2018 None of the above 63 37 125

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 34 66 17
2020 Federal regulators 25 75 24
2020 Compliance, inspection and enforcement 34 66 504
2020 Communications or public affairs 0 100 10
2020 Security 28 72 115
2020 Administration and operations 24 76 137
2020 Human resources 37 63 48
2020 Financial management 25 75 23
2020 Information technology 26 74 51
2020 Policy 26 74 36
2020 Project management 28 72 18
2020 Other services to the public 15 85 56
2020 None of the above 32 68 93
2019 Client contact centre 34 66 20
2019 Compliance, inspection and enforcement 32 68 508
2019 Security 35 65 150
2019 Administration and operations 23 77 155
2019 Human resources 32 68 53
2019 Financial management 28 72 24
2019 Information technology 24 76 44
2019 Policy 37 63 33
2019 Project management 20 80 27
2019 Other services to the public 30 70 44
2019 None of the above 33 67 123
2018 Client contact centre 25 75 37
2018 Federal regulators 23 77 27
2018 Compliance, inspection and enforcement 30 70 505
2018 Security 34 66 164
2018 Legal services 28 72 22
2018 Administration and operations 28 72 145
2018 Human resources 30 70 44
2018 Financial management 24 76 29
2018 Information technology 20 80 48
2018 Policy 33 67 38
2018 Other services to the public 30 70 54
2018 None of the above 33 67 125

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 17 83 504
2020 Communications or public affairs 0 100 10
2020 Security 15 85 115
2020 Administration and operations 18 82 137
2020 Human resources 22 78 48
2020 Policy 26 74 36
2020 Other services to the public 18 82 56
2020 None of the above 22 78 93
2019 Federal regulators 32 68 20
2019 Compliance, inspection and enforcement 17 83 508
2019 Security 17 83 150
2019 Administration and operations 14 86 155
2019 Human resources 23 77 53
2019 Financial management 22 78 24
2019 Information technology 14 86 44
2019 Project management 26 74 27
2019 Other services to the public 17 83 44
2019 None of the above 13 87 123
2018 Compliance, inspection and enforcement 14 86 505
2018 Security 13 87 164
2018 Administration and operations 17 83 145
2018 Human resources 16 84 44
2018 Financial management 16 84 29
2018 Information technology 10 90 48
2018 Policy 14 86 38
2018 Other services to the public 18 82 54
2018 None of the above 23 77 125

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 70 30 17
2020 Federal regulators 50 50 24
2020 Compliance, inspection and enforcement 46 54 504
2020 Security 44 56 115
2020 Science and technology 44 56 17
2020 Administration and operations 45 55 137
2020 Human resources 46 54 48
2020 Financial management 65 35 23
2020 Information management 62 38 17
2020 Information technology 51 49 51
2020 Policy 50 50 36
2020 Project management 35 65 18
2020 Other services to the public 35 65 56
2020 None of the above 56 44 93
2019 Client contact centre 58 42 20
2019 Federal regulators 63 37 20
2019 Compliance, inspection and enforcement 48 52 507
2019 Communications or public affairs 56 44 15
2019 Security 51 49 149
2019 Legal services 37 63 19
2019 Administration and operations 50 50 155
2019 Human resources 51 49 52
2019 Financial management 41 59 24
2019 Real property 44 56 17
2019 Information management 66 34 15
2019 Information technology 64 36 44
2019 Policy 55 45 33
2019 Project management 42 58 26
2019 Other services to the public 48 52 44
2019 None of the above 47 53 123
2018 Client contact centre 48 52 37
2018 Federal regulators 42 58 27
2018 Compliance, inspection and enforcement 48 52 508
2018 Security 47 53 164
2018 Science and technology 64 36 16
2018 Legal services 47 53 22
2018 Administration and operations 47 53 147
2018 Human resources 59 41 44
2018 Financial management 78 22 29
2018 Information technology 58 42 48
2018 Policy 58 42 38
2018 Project management 47 53 20
2018 Other services to the public 56 44 54
2018 None of the above 47 53 125

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 43 57 17
2020 Compliance, inspection and enforcement 27 73 504
2020 Security 24 76 115
2020 Administration and operations 24 76 137
2020 Human resources 33 67 48
2020 Financial management 35 65 23
2020 Information technology 16 84 51
2020 Policy 20 80 36
2020 Other services to the public 20 80 56
2020 None of the above 31 69 93
2019 Compliance, inspection and enforcement 33 67 507
2019 Security 23 77 149
2019 Legal services 32 68 19
2019 Administration and operations 28 72 155
2019 Human resources 32 68 52
2019 Financial management 19 81 24
2019 Information management 39 61 15
2019 Information technology 24 76 44
2019 Policy 39 61 33
2019 Project management 28 72 26
2019 Other services to the public 24 76 44
2019 None of the above 26 74 123
2018 Client contact centre 28 72 37
2018 Federal regulators 23 77 27
2018 Compliance, inspection and enforcement 29 71 508
2018 Communications or public affairs 39 61 19
2018 Security 28 72 164
2018 Science and technology 36 64 16
2018 Legal services 33 67 22
2018 Administration and operations 23 77 147
2018 Human resources 19 81 44
2018 Financial management 36 64 29
2018 Information technology 21 79 48
2018 Policy 28 72 38
2018 Other services to the public 26 74 54
2018 None of the above 24 76 125

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 17
2020 Federal regulators 0 100 24
2020 Compliance, inspection and enforcement 4 96 504
2020 Security 6 94 115
2020 Science and technology 0 100 17
2020 Legal services 0 100 11
2020 Administration and operations 5 95 137
2020 Policy 18 82 36
2020 None of the above 6 94 93
2019 Compliance, inspection and enforcement 6 94 507
2019 Communications or public affairs 0 100 15
2019 Security 7 93 149
2019 Science and technology 0 100 12
2019 Administration and operations 5 95 155
2019 Information management 0 100 15
2019 Policy 20 80 33
2019 Project management 0 100 26
2019 None of the above 5 95 123
2018 Compliance, inspection and enforcement 6 94 508
2018 Security 6 94 164
2018 Administration and operations 5 95 147
2018 Information management 0 100 10
2018 Policy 14 86 38
2018 None of the above 7 93 125

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 34 66 17
2020 Federal regulators 21 79 24
2020 Compliance, inspection and enforcement 24 76 504
2020 Security 29 71 115
2020 Science and technology 0 100 17
2020 Administration and operations 17 83 137
2020 Financial management 20 80 23
2020 Information management 23 77 17
2020 Information technology 13 87 51
2020 Policy 23 77 36
2020 Other services to the public 15 85 56
2020 None of the above 25 75 93
2019 Federal regulators 29 71 20
2019 Compliance, inspection and enforcement 33 67 507
2019 Communications or public affairs 0 100 15
2019 Security 22 78 149
2019 Administration and operations 18 82 155
2019 Policy 18 82 33
2019 Other services to the public 34 66 44
2019 None of the above 25 75 123
2018 Client contact centre 37 63 37
2018 Federal regulators 27 73 27
2018 Compliance, inspection and enforcement 28 72 508
2018 Security 25 75 164
2018 Administration and operations 16 84 147
2018 Information management 0 100 10
2018 Information technology 15 85 48
2018 Project management 0 100 20
2018 Other services to the public 24 76 54
2018 None of the above 30 70 125

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 9 91 504
2020 Security 13 87 115
2020 Administration and operations 8 92 137
2020 Human resources 10 90 48
2020 Information technology 13 87 51
2020 Policy 13 87 36
2020 None of the above 11 89 93
2019 Federal regulators 29 71 20
2019 Compliance, inspection and enforcement 9 91 507
2019 Communications or public affairs 0 100 15
2019 Security 11 89 149
2019 Administration and operations 9 91 155
2019 Financial management 0 100 24
2019 Policy 23 77 33
2019 None of the above 7 93 123
2018 Compliance, inspection and enforcement 8 92 508
2018 Security 12 88 164
2018 Administration and operations 8 92 147
2018 Policy 13 87 38
2018 Project management 0 100 20
2018 None of the above 10 90 125

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 13 87 504
2020 Communications or public affairs 0 100 10
2020 Security 12 88 115
2020 Administration and operations 8 92 137
2020 Human resources 15 85 48
2020 Policy 28 72 36
2020 None of the above 11 89 93
2019 Federal regulators 32 68 20
2019 Compliance, inspection and enforcement 13 87 507
2019 Communications or public affairs 0 100 15
2019 Security 14 86 149
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Administration and operations 8 92 155
2019 Financial management 0 100 24
2019 Information technology 0 100 44
2019 Policy 18 82 33
2019 Project management 0 100 26
2019 Other services to the public 13 87 44
2019 None of the above 14 86 123
2018 Client contact centre 16 84 37
2018 Federal regulators 19 81 27
2018 Compliance, inspection and enforcement 17 83 508
2018 Communications or public affairs 0 100 19
2018 Security 11 89 164
2018 Administration and operations 7 93 147
2018 Information management 0 100 10
2018 Project management 0 100 20
2018 None of the above 11 89 125

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 21 79 24
2020 Compliance, inspection and enforcement 14 86 504
2020 Communications or public affairs 0 100 10
2020 Security 17 83 115
2020 Administration and operations 12 88 137
2020 Human resources 14 86 48
2020 Information technology 11 89 51
2020 Other services to the public 16 84 56
2020 None of the above 11 89 93
2019 Federal regulators 29 71 20
2019 Compliance, inspection and enforcement 15 85 507
2019 Communications or public affairs 42 58 15
2019 Security 18 82 149
2019 Administration and operations 18 82 155
2019 Human resources 17 83 52
2019 Information technology 18 82 44
2019 Project management 27 73 26
2019 Other services to the public 11 89 44
2019 None of the above 9 91 123
2018 Client contact centre 22 78 37
2018 Federal regulators 17 83 27
2018 Compliance, inspection and enforcement 14 86 508
2018 Security 15 85 164
2018 Administration and operations 13 87 147
2018 Financial management 22 78 29
2018 Policy 28 72 38
2018 Other services to the public 9 91 54
2018 None of the above 14 86 125

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 17
2020 Compliance, inspection and enforcement 10 90 504
2020 Security 9 91 115
2020 Administration and operations 13 87 137
2020 Human resources 18 82 48
2020 Policy 15 85 36
2020 None of the above 11 89 93
2019 Federal regulators 26 74 20
2019 Compliance, inspection and enforcement 12 88 507
2019 Security 15 85 149
2019 Administration and operations 11 89 155
2019 Human resources 19 81 52
2019 Financial management 0 100 24
2019 None of the above 9 91 123
2018 Compliance, inspection and enforcement 12 88 508
2018 Security 9 91 164
2018 Administration and operations 9 91 147
2018 Policy 24 76 38
2018 Other services to the public 13 87 54
2018 None of the above 12 88 125

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 29 71 24
2020 Compliance, inspection and enforcement 31 69 504
2020 Security 29 71 115
2020 Science and technology 43 57 17
2020 Legal services 46 54 11
2020 Administration and operations 29 71 137
2020 Human resources 28 72 48
2020 Information technology 25 75 51
2020 Policy 32 68 36
2020 Project management 29 71 18
2020 Other services to the public 35 65 56
2020 None of the above 22 78 93
2019 Compliance, inspection and enforcement 25 75 507
2019 Security 28 72 149
2019 Science and technology 41 59 12
2019 Legal services 32 68 19
2019 Administration and operations 30 70 155
2019 Human resources 30 70 52
2019 Financial management 43 57 24
2019 Real property 34 66 17
2019 Information technology 24 76 44
2019 Policy 28 72 33
2019 Project management 30 70 26
2019 Other services to the public 32 68 44
2019 None of the above 36 64 123
2018 Client contact centre 33 67 37
2018 Federal regulators 45 55 27
2018 Compliance, inspection and enforcement 26 74 508
2018 Security 31 69 164
2018 Legal services 34 66 22
2018 Administration and operations 31 69 147
2018 Human resources 29 71 44
2018 Information technology 29 71 48
2018 Policy 14 86 38
2018 Project management 27 73 20
2018 Other services to the public 29 71 54
2018 None of the above 30 70 125

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 7 93 441
2020 Communications or public affairs 0 100 10
2020 Security 6 94 100
2020 Administration and operations 10 90 126
2020 Human resources 13 87 42
2020 None of the above 9 91 82
2019 Federal regulators 0 100 14
2019 Compliance, inspection and enforcement 9 91 438
2019 Security 13 87 128
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Administration and operations 14 86 143
2019 Information technology 14 86 43
2019 None of the above 8 92 106
2018 Compliance, inspection and enforcement 8 92 422
2018 Security 12 88 145
2018 Administration and operations 10 90 137
2018 Human resources 13 87 41
2018 Financial management 0 100 28
2018 Project management 0 100 20
2018 None of the above 8 92 113

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 14 86 441
2020 Security 20 80 100
2020 Administration and operations 16 84 126
2020 Human resources 17 83 42
2020 Policy 28 72 26
2020 None of the above 9 91 82
2019 Compliance, inspection and enforcement 13 87 438
2019 Security 21 79 128
2019 Administration and operations 21 79 143
2019 Financial management 31 69 24
2019 Information technology 23 77 43
2019 Policy 25 75 28
2019 Project management 21 79 26
2019 Other services to the public 26 74 38
2019 None of the above 11 89 106
2018 Client contact centre 18 82 31
2018 Compliance, inspection and enforcement 14 86 422
2018 Security 15 85 145
2018 Administration and operations 13 87 137
2018 Information technology 20 80 46
2018 Policy 22 78 35
2018 Other services to the public 20 80 50
2018 None of the above 12 88 113

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 8 92 441
2020 Communications or public affairs 0 100 10
2020 Security 11 89 100
2020 Administration and operations 7 93 126
2020 Human resources 12 88 42
2019 Compliance, inspection and enforcement 8 92 438
2019 Security 10 90 128
2019 Science and technology 0 100 12
2019 Administration and operations 12 88 143
2019 Financial management 0 100 24
2019 Policy 0 100 28
2019 None of the above 9 91 106
2018 Federal regulators 0 100 22
2018 Compliance, inspection and enforcement 8 92 422
2018 Communications or public affairs 0 100 19
2018 Security 9 91 145
2018 Administration and operations 8 92 137
2018 Information technology 13 87 46
2018 Other services to the public 13 87 50
2018 None of the above 8 92 113

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 5 95 441
2020 Communications or public affairs 0 100 10
2020 Security 6 94 100
2020 Administration and operations 4 96 126
2020 Human resources 10 90 42
2019 Federal regulators 0 100 14
2019 Compliance, inspection and enforcement 4 96 438
2019 Security 6 94 128
2019 Administration and operations 8 92 143
2019 Financial management 0 100 24
2018 Compliance, inspection and enforcement 5 95 422
2018 Security 8 92 145
2018 Administration and operations 10 90 137
2018 Information management 0 100 10
2018 Project management 0 100 20
2018 Other services to the public 0 100 50
2018 None of the above 5 95 113

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 6 94 441
2020 Security 8 92 100
2020 Administration and operations 7 93 126
2020 Human resources 18 82 42
2020 None of the above 13 87 82
2019 Compliance, inspection and enforcement 7 93 438
2019 Communications or public affairs 0 100 15
2019 Security 9 91 128
2019 Administration and operations 11 89 143
2019 Information technology 21 79 43
2019 Policy 20 80 28
2019 Project management 0 100 26
2018 Compliance, inspection and enforcement 7 93 422
2018 Security 6 94 145
2018 Administration and operations 5 95 137
2018 Financial management 22 78 28
2018 Information technology 10 90 46
2018 Policy 12 88 35
2018 None of the above 9 91 113

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 5 95 441
2020 Communications or public affairs 0 100 10
2020 Administration and operations 11 89 126
2020 Human resources 15 85 42
2019 Federal regulators 0 100 14
2019 Compliance, inspection and enforcement 7 93 438
2019 Security 11 89 128
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Administration and operations 15 85 143
2018 Compliance, inspection and enforcement 6 94 422
2018 Security 3 97 145
2018 Administration and operations 6 94 137
2018 Human resources 17 83 41
2018 Information management 0 100 10
2018 Information technology 21 79 46
2018 Project management 24 76 20
2018 None of the above 10 90 113

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 5 95 441
2020 Security 8 92 100
2020 Administration and operations 9 91 126
2020 Policy 21 79 26
2019 Federal regulators 0 100 14
2019 Compliance, inspection and enforcement 4 96 438
2019 Security 5 95 128
2019 Administration and operations 9 91 143
2019 Policy 20 80 28
2019 Project management 28 72 26
2019 None of the above 7 93 106
2018 Compliance, inspection and enforcement 5 95 422
2018 Security 6 94 145
2018 Administration and operations 8 92 137
2018 Financial management 21 79 28
2018 Information management 0 100 10
2018 Information technology 20 80 46
2018 Policy 14 86 35

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 12 88 441
2020 Security 10 90 100
2020 Administration and operations 12 88 126
2020 Human resources 17 83 42
2020 None of the above 14 86 82
2019 Federal regulators 0 100 14
2019 Compliance, inspection and enforcement 11 89 438
2019 Communications or public affairs 0 100 15
2019 Security 9 91 128
2019 Administration and operations 12 88 143
2019 Financial management 22 78 24
2019 Information technology 12 88 43
2019 Other services to the public 22 78 38
2019 None of the above 7 93 106
2018 Compliance, inspection and enforcement 11 89 422
2018 Security 11 89 145
2018 Administration and operations 11 89 137
2018 Information management 0 100 10
2018 Policy 26 74 35
2018 Project management 0 100 20
2018 Other services to the public 13 87 50
2018 None of the above 10 90 113

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 13 87 441
2020 Security 8 92 100
2020 Administration and operations 14 86 126
2020 Human resources 17 83 42
2020 Policy 17 83 26
2020 None of the above 15 85 82
2019 Compliance, inspection and enforcement 9 91 438
2019 Security 9 91 128
2019 Administration and operations 9 91 143
2019 Information technology 19 81 43
2019 Other services to the public 23 77 38
2019 None of the above 12 88 106
2018 Compliance, inspection and enforcement 7 93 422
2018 Security 9 91 145
2018 Administration and operations 10 90 137
2018 Financial management 24 76 28
2018 Information management 0 100 10
2018 Policy 17 83 35
2018 None of the above 8 92 113

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 41 59 441
2020 Security 40 60 100
2020 Administration and operations 29 71 126
2020 Human resources 28 72 42
2020 Policy 40 60 26
2020 None of the above 42 58 82
2019 Compliance, inspection and enforcement 41 59 438
2019 Communications or public affairs 38 62 15
2019 Security 38 62 128
2019 Legal services 32 68 19
2019 Administration and operations 27 73 143
2019 Financial management 34 66 24
2019 Information technology 39 61 43
2019 Policy 25 75 28
2019 Project management 17 83 26
2019 Other services to the public 42 58 38
2019 None of the above 35 65 106
2018 Client contact centre 21 79 31
2018 Federal regulators 39 61 22
2018 Compliance, inspection and enforcement 42 58 422
2018 Communications or public affairs 40 60 19
2018 Security 36 64 145
2018 Legal services 33 67 19
2018 Administration and operations 33 67 137
2018 Human resources 29 71 41
2018 Financial management 45 55 28
2018 Information technology 30 70 46
2018 Policy 38 62 35
2018 Project management 36 64 20
2018 Other services to the public 32 68 50
2018 None of the above 37 63 113

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 10 90 441
2020 Communications or public affairs 0 100 10
2020 Security 12 88 100
2020 Administration and operations 10 90 126
2020 Human resources 13 87 42
2020 Policy 17 83 26
2020 None of the above 9 91 82
2019 Compliance, inspection and enforcement 9 91 438
2019 Security 10 90 128
2019 Science and technology 0 100 12
2019 Administration and operations 11 89 143
2019 Other services to the public 18 82 38
2019 None of the above 8 92 106
2018 Compliance, inspection and enforcement 10 90 422
2018 Communications or public affairs 21 79 19
2018 Security 11 89 145
2018 Administration and operations 10 90 137
2018 Project management 0 100 20
2018 Other services to the public 10 90 50

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 58 42 441
2020 Communications or public affairs 50 50 10
2020 Security 60 40 100
2020 Administration and operations 52 48 126
2020 Human resources 41 59 42
2020 Policy 61 39 26
2020 None of the above 55 45 82
2019 Federal regulators 53 47 14
2019 Compliance, inspection and enforcement 57 43 438
2019 Communications or public affairs 44 56 15
2019 Security 49 51 128
2019 Science and technology 58 42 12
2019 Legal services 47 53 19
2019 Administration and operations 46 54 143
2019 Financial management 60 40 24
2019 Information technology 37 63 43
2019 Policy 53 47 28
2019 Project management 37 63 26
2019 Other services to the public 61 39 38
2019 None of the above 60 40 106
2018 Client contact centre 47 53 31
2018 Federal regulators 63 37 22
2018 Compliance, inspection and enforcement 53 47 422
2018 Communications or public affairs 35 65 19
2018 Security 50 50 145
2018 Science and technology 37 63 15
2018 Legal services 43 57 19
2018 Administration and operations 48 52 137
2018 Human resources 64 36 41
2018 Financial management 42 58 28
2018 Information technology 44 56 46
2018 Policy 50 50 35
2018 Project management 36 64 20
2018 Other services to the public 42 58 50
2018 None of the above 43 57 113

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 1 99 441
2020 Communications or public affairs 0 100 10
2020 Policy 0 100 26
2019 Federal regulators 0 100 14
2019 Compliance, inspection and enforcement 2 98 438
2019 Communications or public affairs 0 100 15
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Financial management 0 100 24
2019 Project management 0 100 26
2019 Other services to the public 0 100 38
2018 Client contact centre 0 100 31
2018 Federal regulators 0 100 22
2018 Compliance, inspection and enforcement 3 97 422
2018 Science and technology 0 100 15
2018 Financial management 0 100 28
2018 Information management 0 100 10
2018 Information technology 0 100 46
2018 Policy 0 100 35
2018 Project management 0 100 20
2018 Other services to the public 0 100 50

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 69 31 441
2020 Security 62 38 100
2020 Administration and operations 63 37 126
2020 Human resources 35 65 42
2020 Policy 72 28 26
2020 None of the above 60 40 82
2019 Federal regulators 57 43 14
2019 Compliance, inspection and enforcement 69 31 438
2019 Communications or public affairs 52 48 15
2019 Security 56 44 128
2019 Legal services 74 26 19
2019 Administration and operations 55 45 143
2019 Financial management 72 28 24
2019 Information technology 58 42 43
2019 Policy 57 43 28
2019 Project management 65 35 26
2019 Other services to the public 68 32 38
2019 None of the above 66 34 106
2018 Client contact centre 63 37 31
2018 Federal regulators 58 42 22
2018 Compliance, inspection and enforcement 71 29 422
2018 Communications or public affairs 50 50 19
2018 Security 57 43 145
2018 Science and technology 43 57 15
2018 Legal services 52 48 19
2018 Administration and operations 62 38 137
2018 Human resources 62 38 41
2018 Financial management 64 36 28
2018 Information management 48 52 10
2018 Information technology 56 44 46
2018 Policy 62 38 35
2018 Project management 61 39 20
2018 Other services to the public 66 34 50
2018 None of the above 63 37 113

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 4 96 441
2020 Communications or public affairs 0 100 10
2020 Security 5 95 100
2019 Federal regulators 0 100 14
2019 Compliance, inspection and enforcement 4 96 438
2019 Security 5 95 128
2019 Science and technology 0 100 12
2019 Legal services 0 100 19
2019 Administration and operations 8 92 143
2019 Policy 0 100 28
2018 Compliance, inspection and enforcement 5 95 422
2018 Security 4 96 145
2018 Legal services 0 100 19
2018 Administration and operations 6 94 137
2018 Information management 0 100 10
2018 Project management 0 100 20
2018 Other services to the public 0 100 50
2018 None of the above 5 95 113

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 12 88 441
2020 Security 9 91 100
2020 Administration and operations 13 87 126
2020 Human resources 18 82 42
2020 None of the above 13 87 82
2019 Compliance, inspection and enforcement 12 88 438
2019 Security 14 86 128
2019 Administration and operations 16 84 143
2019 Information technology 13 87 43
2019 Policy 24 76 28
2019 Project management 21 79 26
2019 Other services to the public 14 86 38
2019 None of the above 19 81 106
2018 Client contact centre 0 100 31
2018 Compliance, inspection and enforcement 12 88 422
2018 Security 13 87 145
2018 Administration and operations 15 85 137
2018 Other services to the public 16 84 50
2018 None of the above 19 81 113

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 22 19 6 7 20 7 55 19 147
2020 Federal regulators 18 8 12 23 23 13 2 31 54 100
2020 Compliance, inspection and enforcement 9 17 19 15 21 16 3 32 44 2246
2020 Communications or public affairs 20 17 13 7 3 31 8 61 17 104
2020 Access to information and privacy 22 23 13 6 5 23 7 64 16 56
2020 Security 13 18 19 12 17 15 5 39 36 632
2020 Science and technology 18 16 19 6 7 24 11 52 19 170
2020 Legal services 17 19 21 9 10 18 6 47 25 96
2020 Administration and operations 16 19 19 9 9 21 6 48 25 1075
2020 Human resources 20 18 16 9 6 23 8 56 21 573
2020 Financial management 23 17 16 3 5 26 11 62 12 274
2020 Procurement 13 17 21 0 0 32 18 58 0 44
2020 Real property 18 18 21 12 7 21 3 47 25 87
2020 Materiel management 24 25 22 10 6 9 4 57 18 36
2020 Information management 19 20 17 14 8 18 4 51 27 93
2020 Information technology 24 14 19 4 4 27 8 58 13 513
2020 Internal audit 21 20 5 9 0 33 11 73 17 34
2020 Evaluation 5 18 9 0 0 60 9 73 0 19
2020 Data sciences 23 13 13 4 4 37 6 63 15 64
2020 Policy 10 14 19 10 6 30 9 41 28 344
2020 Project management 16 14 22 9 5 23 11 46 21 266
2020 Other services to the public 13 18 20 13 14 14 8 39 34 229
2020 None of the above 12 17 19 12 15 20 5 39 36 619
2019 Client contact centre 14 23 22 6 9 18 8 50 20 145
2019 Federal regulators 14 21 26 7 19 5 8 40 30 82
2019 Compliance, inspection and enforcement 8 15 20 15 23 15 3 28 47 2061
2019 Communications or public affairs 16 13 14 7 11 27 11 47 30 89
2019 Access to information and privacy 14 32 5 7 8 22 12 70 22 62
2019 Security 11 19 21 12 17 16 5 38 36 753
2019 Science and technology 21 10 21 6 3 30 10 51 15 122
2019 Legal services 9 15 21 16 20 17 3 30 44 75
2019 Administration and operations 15 17 21 10 11 19 7 44 28 975
2019 Human resources 19 18 18 8 8 20 9 52 23 483
2019 Financial management 14 19 21 4 6 25 12 52 16 228
2019 Procurement 12 12 40 5 6 23 2 32 15 51
2019 Real property 11 17 23 13 7 25 3 39 28 84
2019 Materiel management 17 22 33 9 2 14 3 47 13 33
2019 Information management 14 7 19 10 17 29 4 32 40 78
2019 Information technology 20 17 20 6 5 24 8 54 16 413
2019 Internal audit 14 21 12 11 7 31 2 54 28 32
2019 Data sciences 12 12 14 10 4 28 20 46 27 56
2019 Policy 11 10 28 11 8 26 7 30 28 247
2019 Project management 11 14 24 10 9 21 10 37 28 183
2019 Other services to the public 10 15 22 10 18 20 4 34 37 226
2019 None of the above 10 15 19 13 21 15 7 32 44 589
2018 Client contact centre 12 18 19 9 17 22 3 39 35 143
2018 Federal regulators 8 13 26 15 23 11 3 26 45 93
2018 Compliance, inspection and enforcement 7 17 24 16 23 11 3 27 45 1936
2018 Communications or public affairs 12 11 27 9 10 24 7 34 27 85
2018 Access to information and privacy 15 10 15 17 6 30 7 39 37 48
2018 Security 11 16 24 15 21 11 2 30 42 661
2018 Science and technology 6 18 26 12 6 23 10 35 27 106
2018 Legal services 11 10 31 14 16 12 6 25 37 67
2018 Administration and operations 15 19 24 10 12 17 3 42 28 853
2018 Human resources 17 19 20 10 6 20 8 50 22 370
2018 Financial management 19 12 27 3 10 22 7 44 18 179
2018 Procurement 6 35 20 6 12 18 3 52 22 34
2018 Real property 6 16 15 19 18 24 2 30 50 44
2018 Materiel management 15 23 34 11 3 15 0 44 16 35
2018 Information management 16 12 28 7 13 21 3 37 26 59
2018 Information technology 10 16 29 7 9 24 5 38 22 309
2018 Internal audit 14 11 16 7 19 26 6 38 39 32
2018 Evaluation 10 8 19 26 8 29 0 25 49 16
2018 Data sciences 8 24 20 13 5 21 9 46 25 25
2018 Policy 8 18 23 9 12 23 7 37 30 209
2018 Project management 10 20 21 10 16 16 8 39 33 141
2018 Other services to the public 9 19 22 10 22 15 2 34 39 198
2018 None of the above 9 13 23 14 22 14 5 27 44 527
2017 Client contact centre 7 21 19 8 17 18 10 38 36 155
2017 Federal regulators 9 18 25 14 21 10 4 30 41 111
2017 Compliance, inspection and enforcement 8 14 22 14 22 17 4 28 45 2150
2017 Communications or public affairs 13 18 18 8 4 34 4 50 21 72
2017 Access to information and privacy 10 20 19 6 13 26 6 44 28 47
2017 Security 10 17 23 12 20 14 4 32 39 776
2017 Science and technology 11 12 28 5 8 30 6 36 20 119
2017 Legal services 10 19 30 4 8 17 11 41 17 47
2017 Administration and operations 14 18 22 10 12 18 7 43 29 943
2017 Human resources 13 23 19 8 8 23 6 51 22 432
2017 Financial management 17 14 21 6 9 24 10 46 23 154
2017 Procurement 9 17 25 3 5 31 10 43 14 34
2017 Real property 17 7 24 12 17 20 4 32 37 41
2017 Materiel management 8 21 25 5 8 21 12 43 20 24
2017 Information management 11 14 32 13 8 16 7 32 27 62
2017 Information technology 14 13 27 7 9 23 7 38 23 380
2017 Internal audit 28 12 18 4 2 23 13 62 10 25
2017 Evaluation 17 0 25 0 14 38 6 30 25 14
2017 Data sciences 20 16 12 6 0 34 11 67 11 29
2017 Policy 8 15 23 11 12 22 8 33 34 264
2017 Project management 6 19 23 10 15 21 6 34 34 164
2017 Other services to the public 6 15 20 12 26 15 5 27 48 250
2017 None of the above 10 16 23 10 18 19 4 34 37 801
2014 Client contact centre 12 19 23 7 11 18 8 43 25 193
2014 Federal regulators 13 16 28 9 13 18 3 37 28 183
2014 Compliance, inspection and enforcement 8 17 23 12 17 18 5 32 38 3077
2014 Communications or public affairs 10 14 21 4 7 34 9 43 20 118
2014 Access to information and privacy 16 14 19 4 6 25 16 50 18 49
2014 Security 11 17 23 11 14 18 5 37 33 991
2014 Science and technology 13 17 20 2 6 26 15 51 15 161
2014 Legal services 11 13 22 6 9 34 4 39 25 65
2014 Administration and operations 16 19 20 8 9 21 8 49 23 1220
2014 Human resources 14 17 21 10 6 23 9 46 23 480
2014 Financial management 10 12 22 7 3 35 11 41 18 236
2014 Procurement 8 16 22 0 5 34 15 46 11 38
2014 Real property 11 21 22 12 9 21 5 42 28 67
2014 Materiel management 11 16 23 14 8 24 3 37 30 37
2014 Information management 12 16 28 7 7 22 7 40 20 88
2014 Information technology 10 14 22 4 7 31 10 42 19 544
2014 Internal audit 6 11 11 14 7 37 15 35 42 29
2014 Evaluation 5 9 21 6 11 43 6 27 32 36
2014 Other services to the public 9 15 20 13 16 21 6 33 40 406
2014 None of the above 9 13 25 10 13 24 5 31 33 1159

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 34 17 7 5 11 1 67 14 146
2020 Federal regulators 18 21 17 18 20 5 1 41 41 99
2020 Compliance, inspection and enforcement 15 26 20 16 16 5 0 44 35 2252
2020 Communications or public affairs 30 22 21 8 4 12 2 61 15 103
2020 Access to information and privacy 44 25 10 8 0 9 4 79 9 56
2020 Security 21 24 23 12 14 5 1 48 28 630
2020 Science and technology 35 33 12 9 2 7 2 75 12 169
2020 Legal services 22 31 24 11 7 5 0 56 19 96
2020 Administration and operations 26 29 20 8 7 8 1 61 17 1075
2020 Human resources 35 30 16 7 3 7 1 71 12 573
2020 Financial management 35 25 17 4 3 16 1 71 9 275
2020 Procurement 30 35 17 2 0 16 0 78 2 44
2020 Real property 20 27 26 12 3 11 0 53 17 87
2020 Materiel management 32 31 25 0 6 6 0 68 6 36
2020 Information management 35 24 21 7 8 4 0 62 16 92
2020 Information technology 35 26 17 5 4 12 1 70 10 513
2020 Internal audit 42 30 5 13 0 10 0 80 14 34
2020 Evaluation 36 31 0 9 0 24 0 89 11 19
2020 Data sciences 39 24 16 5 5 12 0 71 12 65
2020 Policy 22 26 23 11 5 10 2 55 19 342
2020 Project management 30 28 22 7 3 10 0 65 11 265
2020 Other services to the public 21 24 23 15 9 6 3 48 26 229
2020 None of the above 23 24 20 10 15 8 1 51 27 617
2019 Client contact centre 23 34 20 6 7 8 1 63 15 145
2019 Federal regulators 19 30 23 9 15 3 0 51 25 82
2019 Compliance, inspection and enforcement 15 27 21 15 18 5 0 44 34 2059
2019 Communications or public affairs 26 31 17 6 12 7 2 63 19 90
2019 Access to information and privacy 33 21 17 8 5 13 3 64 15 62
2019 Security 21 27 20 12 13 6 1 52 27 755
2019 Science and technology 34 25 18 6 2 13 2 69 10 122
2019 Legal services 15 27 20 19 16 1 1 44 36 74
2019 Administration and operations 26 28 19 10 8 9 1 60 19 975
2019 Human resources 31 31 16 6 8 7 2 68 15 482
2019 Financial management 26 34 20 5 2 9 3 68 9 228
2019 Procurement 27 35 26 5 2 4 0 64 8 51
2019 Real property 24 28 23 11 5 9 0 57 18 83
2019 Materiel management 30 30 25 7 0 8 0 65 7 33
2019 Information management 29 15 24 12 8 10 1 50 23 78
2019 Information technology 36 25 19 8 3 8 0 68 12 414
2019 Internal audit 44 31 8 10 0 7 0 81 10 31
2019 Data sciences 27 32 14 9 4 14 0 69 14 55
2019 Policy 20 25 25 9 8 11 2 51 20 246
2019 Project management 23 30 21 8 8 10 0 59 18 183
2019 Other services to the public 16 23 24 13 13 10 0 44 30 226
2019 None of the above 17 25 21 12 16 7 2 46 31 588
2018 Client contact centre 15 31 22 11 13 8 0 50 26 142
2018 Federal regulators 12 16 30 10 27 5 0 30 39 92
2018 Compliance, inspection and enforcement 12 28 22 16 19 3 0 41 36 1935
2018 Communications or public affairs 17 32 20 13 8 10 1 55 23 85
2018 Access to information and privacy 32 28 8 9 4 18 0 74 16 48
2018 Security 16 26 21 16 17 4 0 44 34 664
2018 Science and technology 17 33 26 13 3 8 0 54 18 106
2018 Legal services 12 24 26 20 16 0 2 37 37 67
2018 Administration and operations 22 30 21 11 9 6 1 56 21 853
2018 Human resources 23 35 20 7 6 8 1 64 15 370
2018 Financial management 26 29 20 7 6 9 2 62 15 181
2018 Procurement 15 32 22 9 6 15 0 56 18 34
2018 Real property 16 24 24 14 12 10 0 45 28 44
2018 Materiel management 27 28 25 11 3 6 0 59 15 35
2018 Information management 22 25 31 9 8 5 0 50 18 59
2018 Information technology 19 29 27 7 7 11 0 54 15 309
2018 Internal audit 30 26 14 12 11 7 0 60 25 31
2018 Evaluation 23 11 32 13 8 13 0 39 24 16
2018 Data sciences 15 35 20 13 9 8 0 54 24 25
2018 Policy 16 27 22 13 12 10 1 48 27 211
2018 Project management 14 32 25 10 9 10 0 51 21 139
2018 Other services to the public 15 25 23 12 18 6 1 43 32 197
2018 None of the above 14 21 22 15 18 7 2 39 36 527
2017 Client contact centre 13 26 23 9 15 10 4 46 28 155
2017 Federal regulators 11 22 21 18 19 6 1 36 41 110
2017 Compliance, inspection and enforcement 12 25 22 16 19 7 1 40 37 2149
2017 Communications or public affairs 19 32 19 7 7 13 3 60 18 72
2017 Access to information and privacy 19 29 17 9 11 16 0 57 23 47
2017 Security 14 26 22 14 16 7 1 43 32 773
2017 Science and technology 16 29 24 5 8 17 1 56 15 122
2017 Legal services 16 36 21 6 8 12 0 59 16 47
2017 Administration and operations 20 30 23 9 10 8 1 55 20 941
2017 Human resources 23 34 20 7 7 8 1 63 15 431
2017 Financial management 24 28 20 6 8 11 2 60 16 154
2017 Procurement 31 10 40 9 3 5 3 44 13 34
2017 Real property 28 14 24 9 14 11 0 47 26 41
2017 Materiel management 16 38 25 5 4 12 0 61 11 24
2017 Information management 19 19 32 14 6 8 0 42 23 62
2017 Information technology 23 25 23 9 8 11 1 54 20 379
2017 Internal audit 53 17 12 4 2 4 8 79 7 25
2017 Evaluation 17 15 23 6 14 25 0 43 27 14
2017 Data sciences 31 27 29 4 0 9 0 64 4 29
2017 Policy 11 31 25 10 10 11 1 49 23 264
2017 Project management 9 30 25 11 13 10 2 44 27 163
2017 Other services to the public 11 25 19 16 23 4 2 39 41 249
2017 None of the above 16 24 22 13 15 9 1 45 31 798
2014 Client contact centre 17 29 23 7 10 13 1 53 20 193
2014 Federal regulators 17 25 26 7 14 9 1 47 24 183
2014 Compliance, inspection and enforcement 13 26 23 13 15 8 1 44 31 3078
2014 Communications or public affairs 17 25 25 3 7 22 1 54 13 118
2014 Access to information and privacy 24 22 22 4 6 19 2 58 13 49
2014 Security 16 27 22 12 12 9 1 49 27 992
2014 Science and technology 19 28 23 4 5 18 4 60 11 160
2014 Legal services 20 34 12 14 6 14 0 63 23 65
2014 Administration and operations 22 29 20 7 7 13 1 60 16 1222
2014 Human resources 20 28 21 10 6 12 1 56 19 480
2014 Financial management 18 22 23 6 5 22 4 55 15 234
2014 Procurement 25 21 24 5 5 16 3 57 13 38
2014 Real property 11 30 28 12 7 12 0 46 22 67
2014 Materiel management 19 30 21 11 3 16 0 58 17 37
2014 Information management 21 37 19 8 4 8 1 64 14 88
2014 Information technology 18 25 25 6 6 19 3 54 14 544
2014 Internal audit 15 28 15 3 7 29 3 63 15 29
2014 Evaluation 5 27 31 6 10 19 2 40 20 36
2014 Other services to the public 14 23 22 13 14 12 1 43 31 405
2014 None of the above 14 22 26 11 11 14 1 42 27 1159
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 13 87 147
2020 Federal regulators 20 80 98
2020 Compliance, inspection and enforcement 16 84 2251
2020 Communications or public affairs 6 94 103
2020 Security 13 87 631
2020 Science and technology 6 94 170
2020 Administration and operations 9 91 1076
2020 Human resources 4 96 572
2020 Financial management 4 96 275
2020 Real property 9 91 87
2020 Materiel management 17 83 36
2020 Information management 11 89 93
2020 Information technology 7 93 513
2020 Evaluation 0 100 18
2020 Policy 8 92 342
2020 Project management 5 95 266
2020 Other services to the public 14 86 230
2020 None of the above 11 89 617
2019 Client contact centre 8 92 145
2019 Federal regulators 11 89 81
2019 Compliance, inspection and enforcement 16 84 2056
2019 Communications or public affairs 5 95 90
2019 Security 12 88 753
2019 Science and technology 4 96 122
2019 Legal services 16 84 75
2019 Administration and operations 10 90 974
2019 Human resources 7 93 482
2019 Financial management 7 93 229
2019 Real property 14 86 85
2019 Information management 12 88 78
2019 Information technology 8 92 414
2019 Policy 7 93 247
2019 Project management 10 90 183
2019 Other services to the public 13 87 226
2019 None of the above 14 86 588
2018 Client contact centre 16 84 143
2018 Federal regulators 27 73 93
2018 Compliance, inspection and enforcement 17 83 1935
2018 Communications or public affairs 11 89 86
2018 Security 17 83 666
2018 Science and technology 10 90 106
2018 Legal services 14 86 65
2018 Administration and operations 12 88 853
2018 Human resources 7 93 367
2018 Financial management 8 92 179
2018 Procurement 0 100 34
2018 Information management 15 85 58
2018 Information technology 11 89 311
2018 Data sciences 0 100 26
2018 Policy 10 90 210
2018 Project management 11 89 142
2018 Other services to the public 16 84 196
2018 None of the above 16 84 525

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 36 64 19
2020 Federal regulators 27 73 19
2020 Compliance, inspection and enforcement 37 63 357
2020 Security 49 51 80
2020 Administration and operations 45 55 91
2020 Human resources 50 50 23
2020 Information technology 15 85 38
2020 Policy 34 66 28
2020 Project management 48 52 12
2020 Other services to the public 28 72 33
2020 None of the above 37 63 64
2019 Compliance, inspection and enforcement 36 64 331
2019 Security 38 62 87
2019 Administration and operations 48 52 97
2019 Human resources 50 50 30
2019 Information technology 24 76 31
2019 Policy 36 64 16
2019 Project management 36 64 17
2019 Other services to the public 30 70 30
2019 None of the above 36 64 78
2018 Client contact centre 28 72 22
2018 Federal regulators 30 70 25
2018 Compliance, inspection and enforcement 38 62 317
2018 Security 43 57 110
2018 Administration and operations 31 69 97
2018 Human resources 43 57 25
2018 Financial management 51 49 14
2018 Information technology 25 75 32
2018 Policy 25 75 21
2018 Project management 31 69 16
2018 Other services to the public 29 71 31
2018 None of the above 30 70 81

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 81 19 357
2020 Security 80 20 80
2020 Administration and operations 87 13 91
2020 Human resources 77 23 23
2020 Information technology 69 31 38
2020 Policy 66 34 28
2020 Other services to the public 79 21 33
2020 None of the above 76 24 64
2019 Compliance, inspection and enforcement 80 20 331
2019 Security 69 31 87
2019 Administration and operations 81 19 97
2019 Human resources 75 25 30
2019 Information technology 54 46 31
2019 Project management 52 48 17
2019 Other services to the public 83 17 30
2019 None of the above 75 25 78
2018 Compliance, inspection and enforcement 81 19 317
2018 Security 80 20 110
2018 Administration and operations 81 19 97
2018 Information technology 81 19 32
2018 Project management 69 31 16
2018 Other services to the public 67 33 31
2018 None of the above 72 28 81

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 3 97 357
2020 Science and technology 0 100 10
2020 Administration and operations 8 92 91
2020 Financial management 0 100 11
2020 Information management 0 100 10
2020 Information technology 0 100 38
2020 None of the above 0 100 64
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 3 97 331
2019 Legal services 0 100 12
2019 Administration and operations 5 95 97
2019 Financial management 0 100 16
2019 Real property 0 100 11
2019 None of the above 6 94 78
2018 Federal regulators 0 100 25
2018 Compliance, inspection and enforcement 2 98 317
2018 Science and technology 0 100 10
2018 Policy 0 100 21
2018 Other services to the public 0 100 31

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 19
2020 Compliance, inspection and enforcement 4 96 357
2020 Science and technology 0 100 10
2020 Financial management 0 100 11
2020 Information management 0 100 10
2020 Information technology 0 100 38
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 5 95 331
2019 Security 6 94 87
2019 Legal services 0 100 12
2019 Human resources 0 100 30
2019 Financial management 0 100 16
2019 Real property 0 100 11
2019 Information technology 0 100 31
2019 Policy 0 100 16
2019 Project management 0 100 17
2019 Other services to the public 0 100 30
2018 Client contact centre 0 100 22
2018 Compliance, inspection and enforcement 5 95 317
2018 Science and technology 0 100 10
2018 Human resources 0 100 25
2018 Financial management 0 100 14
2018 Policy 0 100 21
2018 Project management 0 100 16
2018 Other services to the public 0 100 31

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 19
2020 Compliance, inspection and enforcement 5 95 357
2020 Science and technology 0 100 10
2020 Administration and operations 5 95 91
2020 Human resources 0 100 23
2020 None of the above 9 91 64
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 5 95 331
2019 Security 7 93 87
2019 Administration and operations 5 95 97
2019 Human resources 0 100 30
2019 Financial management 0 100 16
2019 Real property 0 100 11
2019 Information technology 15 85 31
2019 None of the above 9 91 78
2018 Client contact centre 0 100 22
2018 Compliance, inspection and enforcement 5 95 317
2018 Security 5 95 110
2018 Science and technology 0 100 10
2018 Financial management 0 100 14
2018 Policy 0 100 21

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 17 83 357
2020 Security 20 80 80
2020 Science and technology 0 100 10
2020 Administration and operations 9 91 91
2020 Financial management 0 100 11
2020 Information management 0 100 10
2020 Project management 0 100 12
2020 Other services to the public 19 81 33
2020 None of the above 14 86 64
2019 Compliance, inspection and enforcement 17 83 331
2019 Security 27 73 87
2019 Administration and operations 12 88 97
2019 Human resources 0 100 30
2019 Financial management 0 100 16
2019 Information technology 0 100 31
2019 Policy 0 100 16
2019 Project management 0 100 17
2019 Other services to the public 23 77 30
2019 None of the above 14 86 78
2018 Federal regulators 29 71 25
2018 Compliance, inspection and enforcement 20 80 317
2018 Security 17 83 110
2018 Administration and operations 6 94 97
2018 Human resources 0 100 25
2018 Financial management 0 100 14
2018 Policy 0 100 21
2018 Project management 0 100 16
2018 Other services to the public 20 80 31
2018 None of the above 11 89 81

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 8 92 357
2020 Administration and operations 5 95 91
2020 Human resources 22 78 23
2020 Financial management 0 100 11
2020 Information management 0 100 10
2020 Information technology 19 81 38
2020 None of the above 14 86 64
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 8 92 331
2019 Security 6 94 87
2019 Information technology 23 77 31
2019 Policy 0 100 16
2019 None of the above 8 92 78
2018 Compliance, inspection and enforcement 8 92 317
2018 Security 10 90 110
2018 Administration and operations 9 91 97
2018 Financial management 0 100 14
2018 Other services to the public 16 84 31
2018 None of the above 12 88 81

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 25 75 19
2020 Federal regulators 24 76 19
2020 Compliance, inspection and enforcement 27 73 357
2020 Security 30 70 80
2020 Administration and operations 27 73 91
2020 Human resources 24 76 23
2020 Information management 45 55 10
2020 Information technology 46 54 38
2020 Policy 28 72 28
2020 Project management 43 57 12
2020 Other services to the public 28 72 33
2020 None of the above 24 76 64
2019 Compliance, inspection and enforcement 21 79 323
2019 Security 26 74 86
2019 Administration and operations 25 75 96
2019 Human resources 24 76 29
2019 Financial management 42 58 16
2019 Information technology 45 55 30
2019 Project management 32 68 17
2019 None of the above 21 79 77
2018 Client contact centre 22 78 22
2018 Federal regulators 24 76 25
2018 Compliance, inspection and enforcement 26 74 316
2018 Security 31 69 108
2018 Administration and operations 20 80 97
2018 Human resources 18 82 25
2018 Financial management 38 62 14
2018 Information technology 37 63 32
2018 Policy 29 71 21
2018 Project management 40 60 15
2018 Other services to the public 27 73 31
2018 None of the above 19 81 81

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 19 81 357
2020 Security 19 81 80
2020 Administration and operations 16 84 91
2020 Policy 23 77 28
2020 None of the above 13 87 64
2019 Compliance, inspection and enforcement 17 83 323
2019 Security 22 78 86
2019 Administration and operations 21 79 96
2019 Financial management 47 53 16
2019 Information technology 26 74 30
2019 None of the above 18 82 77
2018 Federal regulators 29 71 25
2018 Compliance, inspection and enforcement 18 82 316
2018 Security 19 81 108
2018 Administration and operations 14 86 97
2018 Human resources 24 76 25
2018 Financial management 32 68 14
2018 Information technology 31 69 32
2018 Policy 30 70 21
2018 Other services to the public 30 70 31
2018 None of the above 9 91 81

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 16 84 357
2020 Security 15 85 80
2020 Administration and operations 15 85 91
2020 Information technology 32 68 38
2020 Project management 48 52 12
2020 Other services to the public 16 84 33
2020 None of the above 10 90 64
2019 Compliance, inspection and enforcement 15 85 323
2019 Security 17 83 86
2019 Administration and operations 20 80 96
2019 Information technology 33 67 30
2019 Policy 0 100 16
2019 Project management 39 61 17
2019 None of the above 8 92 77
2018 Federal regulators 24 76 25
2018 Compliance, inspection and enforcement 17 83 316
2018 Security 23 77 108
2018 Science and technology 0 100 10
2018 Administration and operations 12 88 97
2018 Financial management 38 62 14
2018 Information technology 31 69 32
2018 Other services to the public 26 74 31
2018 None of the above 8 92 81

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 9 91 357
2020 Security 9 91 80
2020 Science and technology 0 100 10
2020 Administration and operations 7 93 91
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 6 94 323
2019 Security 7 93 86
2019 Legal services 0 100 12
2019 Policy 0 100 16
2019 None of the above 8 92 77
2018 Compliance, inspection and enforcement 6 94 316
2018 Security 7 93 108
2018 Science and technology 0 100 10
2018 Human resources 0 100 25
2018 Policy 0 100 21
2018 Project management 0 100 15
2018 None of the above 6 94 81

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 42 58 19
2020 Compliance, inspection and enforcement 23 77 357
2020 Security 28 72 80
2020 Administration and operations 30 70 91
2020 Human resources 28 72 23
2020 Financial management 46 54 11
2020 Information technology 14 86 38
2020 Policy 20 80 28
2020 Other services to the public 30 70 33
2020 None of the above 23 77 64
2019 Compliance, inspection and enforcement 25 75 323
2019 Security 21 79 86
2019 Administration and operations 34 66 96
2019 Human resources 31 69 29
2019 Information technology 19 81 30
2019 Other services to the public 23 77 30
2019 None of the above 27 73 77
2018 Client contact centre 23 77 22
2018 Federal regulators 24 76 25
2018 Compliance, inspection and enforcement 20 80 316
2018 Security 22 78 108
2018 Administration and operations 19 81 97
2018 Human resources 29 71 25
2018 Financial management 38 62 14
2018 None of the above 20 80 81

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 35 65 19
2020 Compliance, inspection and enforcement 37 63 357
2020 Security 30 70 80
2020 Administration and operations 22 78 91
2020 Human resources 24 76 23
2020 Financial management 41 59 11
2020 Information technology 31 69 38
2020 Project management 39 61 12
2020 Other services to the public 30 70 33
2020 None of the above 33 67 64
2019 Compliance, inspection and enforcement 39 61 323
2019 Security 29 71 86
2019 Legal services 42 58 12
2019 Administration and operations 29 71 96
2019 Human resources 26 74 29
2019 Real property 49 51 11
2019 Information technology 21 79 30
2019 Policy 42 58 16
2019 Project management 35 65 17
2019 Other services to the public 33 67 30
2019 None of the above 39 61 77
2018 Client contact centre 31 69 22
2018 Federal regulators 33 67 25
2018 Compliance, inspection and enforcement 37 63 316
2018 Security 40 60 108
2018 Administration and operations 37 63 97
2018 Human resources 34 66 25
2018 Information technology 25 75 32
2018 Policy 39 61 21
2018 Project management 35 65 15
2018 Other services to the public 48 52 31
2018 None of the above 37 63 81

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 19
2020 Compliance, inspection and enforcement 6 94 357
2020 Security 8 92 80
2020 Science and technology 0 100 10
2020 Human resources 0 100 23
2020 Information management 0 100 10
2020 Information technology 0 100 38
2020 Project management 0 100 12
2019 Compliance, inspection and enforcement 6 94 323
2019 Security 6 94 86
2019 Legal services 0 100 12
2019 Administration and operations 4 96 96
2019 Real property 0 100 11
2019 Information technology 0 100 30
2018 Client contact centre 0 100 22
2018 Federal regulators 0 100 25
2018 Compliance, inspection and enforcement 6 94 316
2018 Science and technology 0 100 10
2018 Financial management 0 100 14

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 19
2020 Compliance, inspection and enforcement 1 99 357
2020 Science and technology 0 100 10
2020 Human resources 0 100 23
2020 Information management 0 100 10
2020 Information technology 0 100 38
2020 Project management 0 100 12
2020 Other services to the public 0 100 33
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 2 98 323
2019 Human resources 0 100 29
2019 Financial management 0 100 16
2019 Policy 0 100 16
2019 Other services to the public 0 100 30
2019 None of the above 0 100 77
2018 Client contact centre 0 100 22
2018 Federal regulators 0 100 25
2018 Compliance, inspection and enforcement 3 97 316
2018 Science and technology 0 100 10
2018 Human resources 0 100 25
2018 Financial management 0 100 14
2018 Policy 0 100 21
2018 Other services to the public 0 100 31

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 13 87 357
2020 Security 13 87 80
2020 Science and technology 0 100 10
2020 Administration and operations 7 93 91
2020 Financial management 0 100 11
2020 Information management 0 100 10
2020 None of the above 19 81 64
2019 Compliance, inspection and enforcement 16 84 323
2019 Security 9 91 86
2019 Legal services 0 100 12
2019 Policy 0 100 16
2019 None of the above 18 82 77
2018 Client contact centre 0 100 22
2018 Compliance, inspection and enforcement 14 86 316
2018 Security 12 88 108
2018 Science and technology 0 100 10
2018 Administration and operations 6 94 97
2018 Policy 0 100 21
2018 None of the above 10 90 81

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 34 66 19
2020 Federal regulators 27 73 19
2020 Compliance, inspection and enforcement 29 71 357
2020 Security 29 71 80
2020 Administration and operations 20 80 91
2020 Information technology 15 85 38
2020 Policy 16 84 28
2020 Other services to the public 25 75 33
2020 None of the above 33 67 64
2019 Compliance, inspection and enforcement 30 70 323
2019 Security 21 79 86
2019 Administration and operations 15 85 96
2019 Human resources 24 76 29
2019 Project management 29 71 17
2019 Other services to the public 26 74 30
2019 None of the above 25 75 77
2018 Federal regulators 29 71 25
2018 Compliance, inspection and enforcement 28 72 316
2018 Security 24 76 108
2018 Science and technology 0 100 10
2018 Administration and operations 18 82 97
2018 Human resources 22 78 25
2018 Financial management 0 100 14
2018 Project management 44 56 15
2018 Other services to the public 22 78 31
2018 None of the above 25 75 81

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 19
2020 Science and technology 0 100 10
2020 Human resources 0 100 23
2020 Information management 0 100 10
2020 Information technology 0 100 38
2020 Policy 0 100 28
2020 Project management 0 100 12
2020 Other services to the public 0 100 33
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 2 98 323
2019 Legal services 0 100 12
2019 Human resources 0 100 29
2019 Financial management 0 100 16
2019 Real property 0 100 11
2019 Information technology 0 100 30
2019 Policy 0 100 16
2019 Project management 0 100 17
2018 Client contact centre 0 100 22
2018 Federal regulators 0 100 25
2018 Compliance, inspection and enforcement 2 98 316
2018 Science and technology 0 100 10
2018 Administration and operations 0 100 97
2018 Human resources 0 100 25
2018 Financial management 0 100 14
2018 Information technology 0 100 32
2018 Policy 0 100 21
2018 Project management 0 100 15
2018 Other services to the public 0 100 31
2018 None of the above 0 100 81

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 19 81 357
2020 Security 15 85 80
2020 Administration and operations 21 79 91
2020 Human resources 27 73 23
2020 Information technology 14 86 38
2020 Policy 20 80 28
2020 Other services to the public 22 78 33
2020 None of the above 21 79 64
2019 Compliance, inspection and enforcement 23 77 323
2019 Security 22 78 86
2019 Administration and operations 22 78 96
2019 Human resources 24 76 29
2019 Financial management 0 100 16
2019 Other services to the public 26 74 30
2019 None of the above 25 75 77
2018 Compliance, inspection and enforcement 21 79 316
2018 Security 20 80 108
2018 Administration and operations 23 77 97
2018 Policy 23 77 21
2018 Other services to the public 19 81 31
2018 None of the above 22 78 81

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 19
2020 Federal regulators 0 100 19
2020 Security 0 100 80
2020 Science and technology 0 100 10
2020 Administration and operations 0 100 91
2020 Human resources 0 100 23
2020 Financial management 0 100 11
2020 Information management 0 100 10
2020 Information technology 0 100 38
2020 Policy 0 100 28
2020 Project management 0 100 12
2020 Other services to the public 0 100 33
2020 None of the above 0 100 64
2019 Client contact centre 0 100 12
2019 Security 0 100 86
2019 Legal services 0 100 12
2019 Human resources 0 100 29
2019 Financial management 0 100 16
2019 Real property 0 100 11
2019 Information technology 0 100 30
2019 Policy 0 100 16
2019 Project management 0 100 17
2019 Other services to the public 0 100 30
2019 None of the above 0 100 77
2018 Client contact centre 0 100 22
2018 Federal regulators 0 100 25
2018 Security 0 100 108
2018 Science and technology 0 100 10
2018 Human resources 0 100 25
2018 Financial management 0 100 14
2018 Policy 0 100 21
2018 Project management 0 100 15
2018 Other services to the public 0 100 31

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 12 88 357
2020 Security 17 83 80
2020 Administration and operations 21 79 91
2020 Human resources 22 78 23
2020 Information technology 14 86 38
2020 Project management 0 100 12
2020 None of the above 19 81 64
2019 Compliance, inspection and enforcement 13 87 323
2019 Security 16 84 86
2019 Administration and operations 19 81 96
2019 Human resources 24 76 29
2019 Information technology 22 78 30
2019 Other services to the public 26 74 30
2019 None of the above 21 79 77
2018 Federal regulators 18 82 25
2018 Compliance, inspection and enforcement 11 89 316
2018 Security 18 82 108
2018 Administration and operations 18 82 97
2018 Information technology 19 81 32
2018 Policy 25 75 21
2018 Project management 0 100 15
2018 Other services to the public 22 78 31
2018 None of the above 14 86 81

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 36 64 19
2020 Federal regulators 27 73 19
2020 Compliance, inspection and enforcement 27 73 357
2020 Security 21 79 80
2020 Administration and operations 26 74 91
2020 Information technology 23 77 38
2020 Policy 28 72 28
2020 Project management 39 61 12
2020 Other services to the public 25 75 33
2020 None of the above 33 67 64
2019 Compliance, inspection and enforcement 31 69 322
2019 Security 26 74 86
2019 Administration and operations 38 62 96
2019 Human resources 38 62 29
2019 Information technology 31 69 30
2019 Other services to the public 34 66 30
2019 None of the above 32 68 77
2018 Client contact centre 32 68 22
2018 Federal regulators 41 59 25
2018 Compliance, inspection and enforcement 31 69 317
2018 Security 30 70 110
2018 Science and technology 0 100 10
2018 Administration and operations 31 69 97
2018 Human resources 26 74 25
2018 Financial management 41 59 14
2018 Information technology 33 67 31
2018 Policy 38 62 21
2018 Project management 37 63 16
2018 Other services to the public 39 61 31
2018 None of the above 29 71 81

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 13 87 357
2020 Security 9 91 80
2020 Administration and operations 12 88 91
2020 Financial management 0 100 11
2020 Information technology 17 83 38
2020 Project management 0 100 12
2020 None of the above 10 90 64
2019 Compliance, inspection and enforcement 17 83 322
2019 Security 15 85 86
2019 Administration and operations 21 79 96
2019 Information technology 16 84 30
2019 Other services to the public 21 79 30
2019 None of the above 18 82 77
2018 Compliance, inspection and enforcement 19 81 317
2018 Security 17 83 110
2018 Science and technology 0 100 10
2018 Administration and operations 16 84 97
2018 None of the above 15 85 81

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 3 97 357
2020 Financial management 0 100 11
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 6 94 322
2019 Legal services 0 100 12
2019 Human resources 0 100 29
2019 Financial management 0 100 16
2019 Real property 0 100 10
2019 Information technology 0 100 30
2019 Project management 0 100 17
2019 Other services to the public 0 100 30
2018 Compliance, inspection and enforcement 4 96 317
2018 Science and technology 0 100 10
2018 Human resources 0 100 25
2018 Financial management 0 100 14
2018 Information technology 0 100 31
2018 Other services to the public 0 100 31

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 25 75 19
2020 Compliance, inspection and enforcement 19 81 357
2020 Security 19 81 80
2020 Administration and operations 15 85 91
2020 Policy 25 75 28
2020 Other services to the public 16 84 33
2020 None of the above 17 83 64
2019 Compliance, inspection and enforcement 25 75 322
2019 Security 24 76 86
2019 Administration and operations 19 81 96
2019 Other services to the public 20 80 30
2019 None of the above 17 83 77
2018 Client contact centre 32 68 22
2018 Federal regulators 29 71 25
2018 Compliance, inspection and enforcement 25 75 317
2018 Security 25 75 110
2018 Administration and operations 16 84 97
2018 None of the above 20 80 81

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 19
2020 Compliance, inspection and enforcement 3 97 357
2020 Financial management 0 100 11
2019 Compliance, inspection and enforcement 5 95 322
2019 Security 6 94 86
2019 Legal services 0 100 12
2019 Administration and operations 10 90 96
2019 Human resources 0 100 29
2019 Real property 0 100 10
2019 Other services to the public 0 100 30
2018 Compliance, inspection and enforcement 3 97 317
2018 Science and technology 0 100 10
2018 Financial management 0 100 14
2018 Project management 0 100 16

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 11 89 357
2020 Security 8 92 80
2020 Administration and operations 9 91 91
2020 Financial management 0 100 11
2020 Policy 18 82 28
2020 None of the above 8 92 64
2019 Client contact centre 0 100 12
2019 Compliance, inspection and enforcement 12 88 322
2019 Security 17 83 86
2019 Legal services 0 100 12
2019 Administration and operations 10 90 96
2019 Financial management 0 100 16
2019 Real property 0 100 10
2019 Information technology 0 100 30
2019 None of the above 8 92 77
2018 Compliance, inspection and enforcement 13 87 317
2018 Security 10 90 110
2018 Science and technology 0 100 10
2018 Administration and operations 7 93 97
2018 Financial management 0 100 14
2018 None of the above 13 87 81

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 11 89 357
2020 Security 10 90 80
2020 Administration and operations 7 93 91
2020 Information management 0 100 10
2020 Other services to the public 16 84 33
2019 Compliance, inspection and enforcement 9 91 322
2019 Security 9 91 86
2019 Legal services 0 100 12
2019 Administration and operations 8 92 96
2019 Information technology 0 100 30
2019 None of the above 7 93 77
2018 Compliance, inspection and enforcement 11 89 317
2018 Security 8 92 110
2018 Science and technology 0 100 10
2018 Administration and operations 5 95 97
2018 Financial management 0 100 14
2018 None of the above 6 94 81

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 7 93 357
2020 Security 7 93 80
2020 Administration and operations 10 90 91
2020 Human resources 20 80 23
2020 Information management 0 100 10
2020 Project management 0 100 12
2020 None of the above 13 87 64
2019 Compliance, inspection and enforcement 13 87 322
2019 Security 11 89 86
2019 Administration and operations 14 86 96
2019 None of the above 9 91 77
2018 Compliance, inspection and enforcement 7 93 317
2018 Security 6 94 110
2018 Science and technology 0 100 10
2018 Administration and operations 9 91 97
2018 None of the above 10 90 81

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 19
2020 Federal regulators 46 54 19
2020 Compliance, inspection and enforcement 49 51 357
2020 Security 54 46 80
2020 Administration and operations 52 48 91
2020 Human resources 51 49 23
2020 Information technology 52 48 38
2020 Policy 49 51 28
2020 Project management 52 48 12
2020 Other services to the public 44 56 33
2020 None of the above 47 53 64
2019 Client contact centre 57 43 12
2019 Compliance, inspection and enforcement 43 57 322
2019 Security 45 55 86
2019 Legal services 58 42 12
2019 Administration and operations 42 58 96
2019 Human resources 48 52 29
2019 Financial management 67 33 16
2019 Information technology 54 46 30
2019 Policy 64 36 16
2019 Project management 71 29 17
2019 Other services to the public 36 64 30
2019 None of the above 51 49 77
2018 Client contact centre 40 60 22
2018 Federal regulators 49 51 25
2018 Compliance, inspection and enforcement 46 54 317
2018 Security 44 56 110
2018 Administration and operations 53 47 97
2018 Human resources 54 46 25
2018 Financial management 53 47 14
2018 Information technology 48 52 31
2018 Policy 52 48 21
2018 Project management 63 37 16
2018 Other services to the public 48 52 31
2018 None of the above 48 52 81

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 6 94 317
2020 Financial management 0 100 11
2020 None of the above 0 100 59
2019 Client contact centre 0 100 11
2019 Compliance, inspection and enforcement 6 94 258
2019 Administration and operations 7 93 79
2019 None of the above 8 92 66
2018 Compliance, inspection and enforcement 5 95 277
2018 Science and technology 0 100 10
2018 Human resources 0 100 24
2018 Financial management 0 100 14
2018 None of the above 10 90 71

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 15 85 317
2020 Security 14 86 73
2020 Administration and operations 13 87 83
2019 Client contact centre 0 100 11
2019 Compliance, inspection and enforcement 9 91 258
2019 Administration and operations 19 81 79
2019 None of the above 10 90 66
2018 Compliance, inspection and enforcement 10 90 277
2018 Security 11 89 99
2018 Science and technology 0 100 10
2018 Administration and operations 7 93 90
2018 None of the above 12 88 71

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 3 97 317
2020 Financial management 0 100 11
2019 Client contact centre 0 100 11
2019 Compliance, inspection and enforcement 2 98 258
2019 Legal services 0 100 10
2019 Administration and operations 7 93 79
2019 Financial management 0 100 16
2019 Information technology 0 100 29
2018 Client contact centre 0 100 19
2018 Compliance, inspection and enforcement 2 98 277
2018 Science and technology 0 100 10
2018 Human resources 0 100 24
2018 Information technology 0 100 30
2018 Policy 0 100 19
2018 Project management 0 100 15
2018 None of the above 8 92 71

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 2 98 317
2020 Administration and operations 0 100 83
2020 Financial management 0 100 11
2020 Policy 0 100 23
2019 Client contact centre 0 100 11
2019 Compliance, inspection and enforcement 3 97 258
2019 Legal services 0 100 10
2019 Financial management 0 100 16
2019 Information technology 0 100 29
2018 Compliance, inspection and enforcement 3 97 277
2018 Science and technology 0 100 10
2018 Human resources 0 100 24
2018 Financial management 0 100 14
2018 Information technology 0 100 30
2018 Policy 0 100 19
2018 Other services to the public 0 100 26

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 2 98 317
2020 Security 0 100 73
2020 Administration and operations 0 100 83
2020 Financial management 0 100 11
2020 Policy 0 100 23
2019 Client contact centre 0 100 11
2019 Compliance, inspection and enforcement 2 98 258
2019 None of the above 0 100 66
2018 Client contact centre 0 100 19
2018 Federal regulators 0 100 23
2018 Compliance, inspection and enforcement 3 97 277
2018 Science and technology 0 100 10
2018 Human resources 0 100 24
2018 Financial management 0 100 14
2018 Information technology 0 100 30
2018 Policy 0 100 19
2018 Project management 0 100 15

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 2 98 317
2020 Administration and operations 5 95 83
2020 Financial management 0 100 11
2020 Policy 0 100 23
2020 None of the above 0 100 59
2019 Client contact centre 0 100 11
2019 Compliance, inspection and enforcement 4 96 258
2019 Administration and operations 8 92 79
2018 Client contact centre 0 100 19
2018 Federal regulators 0 100 23
2018 Compliance, inspection and enforcement 2 98 277
2018 Security 5 95 99
2018 Administration and operations 0 100 90
2018 Human resources 0 100 24
2018 Policy 0 100 19
2018 Other services to the public 0 100 26

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 3 97 317
2020 None of the above 0 100 59
2019 Compliance, inspection and enforcement 5 95 258
2019 Security 7 93 61
2019 Administration and operations 8 92 79
2018 Compliance, inspection and enforcement 2 98 277
2018 Information technology 0 100 30
2018 Other services to the public 0 100 26

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 10 90 317
2020 Security 7 93 73
2020 Administration and operations 16 84 83
2020 Policy 0 100 23
2019 Compliance, inspection and enforcement 9 91 258
2019 Security 12 88 61
2019 Legal services 0 100 10
2019 Administration and operations 7 93 79
2019 None of the above 13 87 66
2018 Client contact centre 26 74 19
2018 Compliance, inspection and enforcement 10 90 277
2018 Security 10 90 99
2018 Administration and operations 11 89 90
2018 Human resources 0 100 24
2018 Financial management 34 66 14
2018 Project management 0 100 15
2018 None of the above 7 93 71

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 7 93 317
2020 Security 13 87 73
2020 Administration and operations 17 83 83
2020 Policy 0 100 23
2020 None of the above 15 85 59
2019 Compliance, inspection and enforcement 11 89 258
2019 Security 10 90 61
2019 Administration and operations 9 91 79
2019 None of the above 15 85 66
2018 Compliance, inspection and enforcement 6 94 277
2018 Security 11 89 99
2018 Administration and operations 10 90 90
2018 Human resources 0 100 24
2018 Other services to the public 0 100 26
2018 None of the above 7 93 71

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 33 67 317
2020 Security 30 70 73
2020 Administration and operations 31 69 83
2020 None of the above 41 59 59
2019 Compliance, inspection and enforcement 33 67 258
2019 Security 32 68 61
2019 Administration and operations 32 68 79
2019 Financial management 33 67 16
2019 Information technology 17 83 29
2019 None of the above 39 61 66
2018 Client contact centre 27 73 19
2018 Federal regulators 31 69 23
2018 Compliance, inspection and enforcement 32 68 277
2018 Security 34 66 99
2018 Administration and operations 25 75 90
2018 Human resources 33 67 24
2018 Financial management 39 61 14
2018 Information technology 17 83 30
2018 Policy 35 65 19
2018 Project management 33 67 15
2018 Other services to the public 19 81 26
2018 None of the above 27 73 71

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 11 89 317
2020 Security 7 93 73
2020 Administration and operations 11 89 83
2020 None of the above 17 83 59
2019 Compliance, inspection and enforcement 7 93 258
2019 Security 11 89 61
2019 Legal services 0 100 10
2019 Administration and operations 12 88 79
2019 None of the above 9 91 66
2018 Compliance, inspection and enforcement 8 92 277
2018 Security 7 93 99
2018 Science and technology 0 100 10
2018 Administration and operations 10 90 90
2018 None of the above 7 93 71

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 54 46 317
2020 Security 47 53 73
2020 Administration and operations 49 51 83
2020 Policy 36 64 23
2020 None of the above 58 42 59
2019 Client contact centre 44 56 11
2019 Compliance, inspection and enforcement 51 49 258
2019 Security 47 53 61
2019 Administration and operations 47 53 79
2019 Financial management 33 67 16
2019 Information technology 20 80 29
2019 None of the above 56 44 66
2018 Federal regulators 47 53 23
2018 Compliance, inspection and enforcement 47 53 277
2018 Security 48 52 99
2018 Administration and operations 41 59 90
2018 Human resources 68 32 24
2018 Financial management 50 50 14
2018 Information technology 46 54 30
2018 Policy 49 51 19
2018 Project management 45 55 15
2018 Other services to the public 49 51 26
2018 None of the above 36 64 71

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Financial management 0 100 11
2019 Compliance, inspection and enforcement 2 98 258
2019 Security 0 100 61
2019 Legal services 0 100 10
2019 Financial management 0 100 16
2018 Client contact centre 0 100 19
2018 Compliance, inspection and enforcement 4 96 277
2018 Science and technology 0 100 10
2018 Financial management 0 100 14
2018 Policy 0 100 19
2018 Other services to the public 0 100 26

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 68 32 317
2020 Security 71 29 73
2020 Administration and operations 64 36 83
2020 Financial management 59 41 11
2020 Policy 59 41 23
2020 None of the above 68 32 59
2019 Compliance, inspection and enforcement 69 31 258
2019 Security 65 35 61
2019 Administration and operations 59 41 79
2019 Financial management 76 24 16
2019 Information technology 67 33 29
2019 None of the above 60 40 66
2018 Client contact centre 59 41 19
2018 Federal regulators 69 31 23
2018 Compliance, inspection and enforcement 73 27 277
2018 Security 65 35 99
2018 Science and technology 53 47 10
2018 Administration and operations 72 28 90
2018 Human resources 70 30 24
2018 Financial management 47 53 14
2018 Information technology 60 40 30
2018 Policy 74 26 19
2018 Project management 62 38 15
2018 Other services to the public 66 34 26
2018 None of the above 66 34 71

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 4 96 317
2020 Security 8 92 73
2020 Policy 0 100 23
2019 Client contact centre 0 100 11
2019 Compliance, inspection and enforcement 5 95 258
2019 Security 0 100 61
2019 Legal services 0 100 10
2019 Administration and operations 7 93 79
2019 Financial management 0 100 16
2018 Compliance, inspection and enforcement 4 96 277
2018 Security 5 95 99
2018 Administration and operations 7 93 90
2018 Project management 0 100 15
2018 Other services to the public 0 100 26

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 11 89 317
2020 Security 13 87 73
2020 Administration and operations 16 84 83
2020 Policy 24 76 23
2020 None of the above 13 87 59
2019 Compliance, inspection and enforcement 8 92 258
2019 Security 9 91 61
2019 Administration and operations 14 86 79
2019 Information technology 17 83 29
2019 None of the above 12 88 66
2018 Client contact centre 26 74 19
2018 Compliance, inspection and enforcement 14 86 277
2018 Security 11 89 99
2018 Administration and operations 16 84 90
2018 Information technology 17 83 30
2018 Project management 0 100 15
2018 Other services to the public 19 81 26
2018 None of the above 16 84 71

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 23 19 9 7 18 4 55 21 147
2020 Federal regulators 17 12 21 17 14 13 6 36 38 100
2020 Compliance, inspection and enforcement 11 18 24 9 14 21 3 38 30 2250
2020 Communications or public affairs 17 17 20 2 3 35 6 59 8 104
2020 Access to information and privacy 24 19 23 3 0 26 5 62 5 56
2020 Security 15 19 25 9 12 17 3 43 26 629
2020 Science and technology 19 15 22 3 3 27 10 55 9 169
2020 Legal services 18 17 25 6 5 23 6 49 16 95
2020 Administration and operations 18 21 23 4 6 23 6 54 14 1079
2020 Human resources 22 19 18 4 3 27 7 63 11 570
2020 Financial management 22 21 17 1 2 27 10 68 5 275
2020 Procurement 15 18 17 0 2 35 13 64 4 44
2020 Real property 21 13 29 1 6 25 4 49 10 87
2020 Materiel management 25 19 32 9 6 8 2 49 16 35
2020 Information management 19 16 24 6 6 22 7 50 16 93
2020 Information technology 25 13 20 2 3 29 7 59 9 512
2020 Internal audit 21 18 7 9 0 33 11 70 17 34
2020 Evaluation 9 18 5 0 0 59 9 86 0 19
2020 Data sciences 25 16 11 4 3 34 7 69 13 65
2020 Policy 14 12 22 8 4 33 7 44 20 344
2020 Project management 17 16 25 4 3 27 9 50 11 266
2020 Other services to the public 14 18 27 8 11 16 7 41 24 230
2020 None of the above 13 18 22 7 11 23 5 44 25 616
2019 Client contact centre 14 20 31 5 4 20 6 45 12 145
2019 Federal regulators 18 21 27 2 14 11 7 47 19 82
2019 Compliance, inspection and enforcement 11 15 27 9 15 20 4 34 31 2056
2019 Communications or public affairs 20 11 20 6 5 30 10 50 17 90
2019 Access to information and privacy 22 12 9 8 5 32 12 62 23 61
2019 Security 15 21 23 6 10 20 5 48 21 752
2019 Science and technology 23 11 22 3 3 33 6 55 9 121
2019 Legal services 11 17 24 14 12 18 4 36 34 75
2019 Administration and operations 18 19 23 5 7 21 7 52 16 972
2019 Human resources 24 19 18 6 4 24 6 61 14 483
2019 Financial management 17 19 20 5 3 29 7 56 13 228
2019 Procurement 12 15 43 5 0 23 2 36 7 51
2019 Real property 20 13 26 4 5 29 3 48 14 84
2019 Materiel management 13 33 26 3 3 18 3 59 8 33
2019 Information management 16 9 22 4 10 34 4 40 24 78
2019 Information technology 22 17 20 2 4 27 7 60 10 411
2019 Internal audit 15 25 12 3 2 40 3 70 9 30
2019 Data sciences 15 13 15 4 2 32 18 57 13 55
2019 Policy 13 15 24 5 7 28 7 44 18 247
2019 Project management 11 16 25 4 7 28 9 43 17 183
2019 Other services to the public 13 13 30 8 11 21 3 35 26 224
2019 None of the above 13 17 26 8 14 17 6 38 28 589
2018 Client contact centre 11 18 22 10 12 24 4 40 30 143
2018 Federal regulators 9 15 40 6 13 15 2 29 22 92
2018 Compliance, inspection and enforcement 9 18 30 10 14 16 3 33 29 1939
2018 Communications or public affairs 14 18 23 2 5 32 7 52 11 85
2018 Access to information and privacy 14 13 23 4 7 32 7 44 18 48
2018 Security 12 19 31 8 13 15 2 37 25 660
2018 Science and technology 8 15 31 3 6 25 13 38 13 106
2018 Legal services 11 12 33 9 12 17 6 30 28 66
2018 Administration and operations 16 19 27 7 7 20 3 47 19 852
2018 Human resources 17 20 23 5 5 24 6 53 15 369
2018 Financial management 16 16 25 3 5 27 7 49 12 179
2018 Procurement 12 24 32 0 0 27 6 52 0 34
2018 Real property 11 23 18 9 7 26 5 50 24 44
2018 Materiel management 12 20 42 9 3 15 0 38 14 35
2018 Information management 16 21 30 4 5 22 2 48 12 59
2018 Information technology 11 18 33 3 7 26 2 41 13 308
2018 Internal audit 11 15 29 0 7 29 9 42 12 32
2018 Evaluation 5 16 13 19 0 48 0 39 35 16
2018 Data sciences 11 14 25 9 8 24 10 37 25 25
2018 Policy 10 14 28 3 8 31 7 38 16 209
2018 Project management 14 18 26 5 10 22 5 43 21 142
2018 Other services to the public 10 18 32 7 14 16 3 34 26 195
2018 None of the above 11 14 29 9 13 20 3 33 29 524
2017 Client contact centre 7 22 23 5 10 25 8 44 21 155
2017 Federal regulators 13 14 31 6 14 14 9 34 26 111
2017 Compliance, inspection and enforcement 10 16 26 8 13 22 5 36 28 2150
2017 Communications or public affairs 8 18 23 0 3 43 6 50 6 72
2017 Access to information and privacy 19 16 27 2 0 30 6 55 3 47
2017 Security 12 19 27 6 10 20 6 41 22 775
2017 Science and technology 11 14 30 2 5 33 5 40 11 121
2017 Legal services 10 24 19 6 0 30 11 57 11 47
2017 Administration and operations 16 20 25 5 6 24 6 50 16 944
2017 Human resources 14 20 24 4 2 28 7 53 10 432
2017 Financial management 17 13 22 5 1 34 8 52 10 154
2017 Procurement 9 17 23 0 0 49 3 53 0 34
2017 Real property 13 12 26 7 10 19 13 36 25 41
2017 Materiel management 13 30 21 0 4 28 4 63 6 24
2017 Information management 11 18 29 6 4 20 10 42 15 62
2017 Information technology 14 13 29 4 4 28 8 42 13 380
2017 Internal audit 16 30 8 0 6 31 8 76 11 25
2017 Evaluation 17 8 17 0 14 31 12 45 25 14
2017 Data sciences 31 15 21 2 0 24 7 66 3 29
2017 Policy 10 16 26 4 7 32 6 41 17 264
2017 Project management 11 14 31 6 7 28 4 36 19 164
2017 Other services to the public 10 17 20 6 14 25 7 40 30 249
2017 None of the above 12 17 26 6 11 23 5 40 23 801
2014 Client contact centre 11 22 26 7 4 24 6 47 16 193
2014 Federal regulators 15 21 23 5 7 23 6 51 17 183
2014 Compliance, inspection and enforcement 10 18 26 7 10 24 5 39 25 3078
2014 Communications or public affairs 11 16 20 0 5 39 9 51 10 118
2014 Access to information and privacy 14 10 16 0 6 33 20 52 14 49
2014 Security 12 17 28 8 8 23 4 40 21 993
2014 Science and technology 15 15 22 2 1 30 14 55 6 160
2014 Legal services 15 12 27 3 9 34 0 41 19 65
2014 Administration and operations 16 18 22 3 5 28 8 54 12 1223
2014 Human resources 14 15 22 6 2 31 9 49 14 479
2014 Financial management 9 15 22 3 2 38 11 47 10 235
2014 Procurement 13 5 27 3 5 31 15 34 15 38
2014 Real property 11 20 30 3 3 31 3 46 8 67
2014 Materiel management 14 17 29 8 3 24 5 43 16 37
2014 Information management 15 15 22 5 2 35 7 50 12 88
2014 Information technology 12 13 26 2 4 35 7 45 10 542
2014 Internal audit 10 14 18 3 0 49 6 53 8 30
2014 Evaluation 0 13 31 0 3 43 10 28 7 36
2014 Other services to the public 11 16 25 7 12 25 5 39 26 405
2014 None of the above 11 13 28 6 8 29 6 37 20 1159

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 32 17 9 6 10 0 65 16 146
2020 Federal regulators 19 22 16 18 17 6 3 45 38 100
2020 Compliance, inspection and enforcement 18 27 23 11 12 7 1 50 25 2245
2020 Communications or public affairs 29 32 18 6 3 10 2 69 10 104
2020 Access to information and privacy 43 25 12 4 0 14 2 80 5 56
2020 Security 21 26 26 9 11 7 1 50 22 632
2020 Science and technology 36 27 16 5 2 11 3 73 8 169
2020 Legal services 22 36 17 10 5 8 1 64 17 95
2020 Administration and operations 27 31 20 6 5 9 1 65 13 1075
2020 Human resources 36 30 16 4 3 9 2 74 8 572
2020 Financial management 35 30 17 1 2 14 1 76 4 273
2020 Procurement 28 46 12 0 2 12 0 84 2 44
2020 Real property 24 26 26 5 3 15 1 60 10 87
2020 Materiel management 26 38 18 2 9 7 0 69 12 36
2020 Information management 36 27 20 4 5 4 5 69 9 93
2020 Information technology 35 27 19 3 3 12 2 71 7 509
2020 Internal audit 44 28 9 13 0 6 0 77 14 34
2020 Evaluation 32 40 5 5 0 19 0 89 6 19
2020 Data sciences 35 34 10 3 3 13 2 81 7 65
2020 Policy 23 28 21 9 4 12 2 60 15 344
2020 Project management 27 32 19 4 3 14 0 69 9 264
2020 Other services to the public 21 25 27 8 9 8 2 51 19 231
2020 None of the above 24 24 23 8 10 11 1 54 20 618
2019 Client contact centre 20 32 29 6 3 8 2 58 10 143
2019 Federal regulators 25 33 20 5 12 5 0 61 18 81
2019 Compliance, inspection and enforcement 18 26 24 9 13 8 1 48 25 2053
2019 Communications or public affairs 31 33 19 2 6 6 3 70 9 88
2019 Access to information and privacy 38 17 18 5 5 17 0 66 12 62
2019 Security 24 27 22 8 8 9 2 58 18 752
2019 Science and technology 37 22 19 2 1 18 1 73 4 121
2019 Legal services 17 27 26 11 14 4 1 46 26 75
2019 Administration and operations 30 27 20 5 6 10 1 65 12 975
2019 Human resources 37 28 15 5 4 10 0 73 11 481
2019 Financial management 31 35 17 3 2 11 2 75 6 229
2019 Procurement 24 34 28 4 0 10 0 65 4 51
2019 Real property 29 25 25 6 4 11 0 60 12 85
2019 Materiel management 30 32 24 3 3 8 0 67 7 33
2019 Information management 29 22 17 6 8 17 1 63 17 77
2019 Information technology 36 27 19 3 4 11 1 71 8 411
2019 Internal audit 45 31 7 5 0 12 0 86 6 32
2019 Data sciences 38 27 13 5 6 11 0 73 12 56
2019 Policy 25 28 23 3 7 12 2 62 12 246
2019 Project management 24 28 24 5 5 12 1 60 12 182
2019 Other services to the public 18 24 26 11 9 11 1 48 22 226
2019 None of the above 18 25 24 7 13 9 3 49 23 585
2018 Client contact centre 16 33 20 8 12 10 1 55 23 143
2018 Federal regulators 13 18 40 7 13 7 1 35 22 92
2018 Compliance, inspection and enforcement 14 29 26 11 14 6 1 46 26 1940
2018 Communications or public affairs 19 34 21 5 6 16 0 62 13 85
2018 Access to information and privacy 28 28 13 0 7 25 0 75 9 48
2018 Security 17 26 27 10 12 6 1 46 24 658
2018 Science and technology 19 32 25 5 4 13 2 60 11 105
2018 Legal services 16 25 27 15 12 5 0 42 29 65
2018 Administration and operations 23 29 25 7 7 8 1 57 15 850
2018 Human resources 24 34 21 6 4 10 2 65 11 368
2018 Financial management 25 30 24 5 3 12 1 63 9 179
2018 Procurement 14 36 26 0 0 21 3 66 0 34
2018 Real property 23 33 22 11 7 5 0 59 19 44
2018 Materiel management 24 28 33 3 6 6 0 56 9 35
2018 Information management 24 30 27 4 7 9 0 60 11 59
2018 Information technology 19 27 30 5 7 12 0 52 13 307
2018 Internal audit 22 46 8 3 7 13 0 79 12 32
2018 Evaluation 23 21 21 19 0 16 0 53 22 16
2018 Data sciences 19 34 14 12 13 8 0 58 27 25
2018 Policy 17 25 29 8 6 14 2 49 17 211
2018 Project management 16 30 22 8 8 13 2 55 19 141
2018 Other services to the public 18 23 23 11 14 8 2 46 28 195
2018 None of the above 16 23 26 11 12 10 2 44 27 525
2017 Client contact centre 12 28 26 4 9 18 3 50 16 155
2017 Federal regulators 16 23 29 7 13 7 5 45 23 111
2017 Compliance, inspection and enforcement 16 27 23 10 12 10 2 49 25 2147
2017 Communications or public affairs 20 28 27 0 3 21 1 61 4 72
2017 Access to information and privacy 25 33 17 2 0 23 0 75 3 47
2017 Security 17 29 24 9 9 10 2 52 21 773
2017 Science and technology 15 29 27 4 5 19 1 55 11 122
2017 Legal services 19 34 15 7 2 20 4 69 12 46
2017 Administration and operations 24 31 22 6 6 9 2 62 13 941
2017 Human resources 24 35 20 4 3 12 1 68 8 429
2017 Financial management 30 24 24 3 3 15 3 65 6 154
2017 Procurement 33 24 28 0 0 11 3 67 0 34
2017 Real property 23 12 31 5 10 15 5 43 18 41
2017 Materiel management 17 46 25 0 0 12 0 72 0 24
2017 Information management 23 22 22 10 5 15 3 55 19 62
2017 Information technology 23 24 26 4 5 17 2 57 11 378
2017 Internal audit 36 37 12 0 6 4 4 80 7 25
2017 Evaluation 17 23 15 14 13 12 6 48 33 14
2017 Data sciences 32 23 35 2 0 7 0 60 2 29
2017 Policy 17 32 23 6 7 14 1 57 15 262
2017 Project management 14 25 29 8 5 17 1 48 17 164
2017 Other services to the public 15 24 24 8 13 13 4 46 25 248
2017 None of the above 19 26 24 6 11 12 2 52 20 800
2014 Client contact centre 18 31 24 7 4 15 1 58 13 192
2014 Federal regulators 20 27 24 7 8 13 1 56 17 183
2014 Compliance, inspection and enforcement 16 27 25 8 10 13 1 50 21 3074
2014 Communications or public affairs 22 27 21 4 3 23 0 64 9 118
2014 Access to information and privacy 25 29 14 6 4 18 4 69 14 49
2014 Security 19 28 23 8 8 11 2 55 18 991
2014 Science and technology 23 28 24 4 1 16 5 64 7 161
2014 Legal services 21 34 22 4 6 12 0 63 12 65
2014 Administration and operations 24 27 20 4 5 17 2 64 10 1220
2014 Human resources 23 27 21 7 3 17 2 61 12 480
2014 Financial management 20 28 22 3 3 21 4 64 7 236
2014 Procurement 23 13 28 5 6 25 0 49 15 37
2014 Real property 16 27 25 7 6 18 0 53 16 67
2014 Materiel management 25 30 21 8 6 11 0 61 16 37
2014 Information management 23 27 20 6 5 16 3 63 13 88
2014 Information technology 21 26 22 4 4 22 1 61 10 543
2014 Internal audit 21 14 25 3 3 30 3 52 10 30
2014 Evaluation 6 34 31 2 3 23 0 52 8 36
2014 Other services to the public 16 23 23 10 10 16 1 48 24 406
2014 None of the above 16 22 24 7 8 20 2 49 20 1158

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Compliance, inspection and enforcement 1 5 12 19 52 7 4 7 80 94
2020 Security 0 8 8 33 40 11 0 9 82 21
2020 Administration and operations 7 9 24 13 47 0 0 16 60 24
2020 Information technology 11 5 19 5 24 35 0 24 46 17
2020 None of the above 7 0 3 14 63 13 0 8 89 17
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 25 24 17 12 1 1 46 30 146
2020 Federal regulators 12 18 29 13 27 0 0 30 40 100
2020 Compliance, inspection and enforcement 11 20 22 19 28 0 0 31 47 2258
2020 Communications or public affairs 49 23 7 8 11 0 2 74 19 103
2020 Access to information and privacy 33 21 19 13 14 0 0 54 27 56
2020 Security 15 23 19 16 27 0 0 38 43 631
2020 Science and technology 36 30 15 8 7 0 3 69 16 170
2020 Legal services 22 19 20 24 15 0 0 41 39 96
2020 Administration and operations 23 26 22 13 16 0 1 50 29 1082
2020 Human resources 43 25 14 8 8 0 2 69 17 571
2020 Financial management 49 20 12 7 10 0 2 71 18 274
2020 Procurement 56 15 17 7 2 2 0 73 9 44
2020 Real property 36 29 19 6 5 1 3 68 12 87
2020 Materiel management 25 21 17 18 16 3 0 47 35 36
2020 Information management 37 19 13 10 20 0 1 56 30 93
2020 Information technology 42 20 15 11 11 0 1 63 22 512
2020 Internal audit 36 29 17 13 5 0 0 66 17 34
2020 Evaluation 68 5 18 5 5 0 0 73 9 19
2020 Data sciences 41 18 17 17 7 0 0 59 24 65
2020 Policy 38 23 16 11 9 0 3 63 21 342
2020 Project management 42 18 17 10 11 0 3 62 21 266
2020 Other services to the public 18 15 22 14 30 0 1 33 44 230
2020 None of the above 23 20 18 15 21 0 2 45 37 617

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 27 19 9 9 0 0 63 18 147
2020 Federal regulators 28 31 19 11 11 0 0 59 22 100
2020 Compliance, inspection and enforcement 25 29 23 12 11 0 0 54 22 2254
2020 Communications or public affairs 27 38 15 12 7 0 0 65 20 103
2020 Access to information and privacy 33 22 29 4 9 0 2 57 14 56
2020 Security 25 26 23 15 11 0 0 51 26 631
2020 Science and technology 36 31 18 6 7 1 1 69 13 169
2020 Legal services 27 30 20 12 10 0 1 58 23 96
2020 Administration and operations 36 28 19 9 8 0 0 64 17 1079
2020 Human resources 38 24 17 11 8 0 1 63 20 570
2020 Financial management 36 28 19 10 6 0 1 64 16 273
2020 Procurement 25 27 27 9 10 0 2 53 20 44
2020 Real property 34 22 18 16 8 0 1 57 25 87
2020 Materiel management 30 21 26 13 6 3 0 52 20 36
2020 Information management 42 19 19 7 11 1 1 62 18 93
2020 Information technology 37 27 18 10 8 0 0 64 18 512
2020 Internal audit 27 21 7 39 5 0 0 48 45 34
2020 Evaluation 35 24 27 5 9 0 0 59 14 19
2020 Data sciences 39 23 17 18 4 0 0 61 22 65
2020 Policy 30 28 20 12 9 0 1 59 22 340
2020 Project management 26 32 24 8 9 0 2 58 17 264
2020 Other services to the public 29 33 19 8 10 0 0 62 19 230
2020 None of the above 27 22 24 12 13 0 1 50 26 615
2019 Client contact centre 29 18 20 16 16 1 1 47 33 145
2019 Federal regulators 23 20 25 10 22 0 0 43 32 82
2019 Compliance, inspection and enforcement 26 27 20 11 16 0 0 53 27 2063
2019 Communications or public affairs 27 19 18 21 15 0 0 45 36 90
2019 Access to information and privacy 33 16 14 15 21 0 0 50 36 62
2019 Security 23 28 18 12 18 0 1 52 30 757
2019 Science and technology 29 32 15 11 13 0 0 61 25 122
2019 Legal services 26 31 17 11 16 0 0 57 26 75
2019 Administration and operations 26 28 18 11 15 0 1 55 27 971
2019 Human resources 27 23 18 12 19 0 1 51 31 482
2019 Financial management 19 24 18 14 24 0 1 43 39 227
2019 Procurement 22 13 21 12 28 0 4 37 41 51
2019 Real property 36 24 18 10 11 0 1 61 21 85
2019 Materiel management 24 29 17 18 12 0 0 53 30 33
2019 Information management 35 12 14 15 22 0 1 48 38 78
2019 Information technology 26 25 22 13 12 0 1 52 26 414
2019 Internal audit 42 17 21 15 5 0 0 59 19 32
2019 Data sciences 28 19 25 17 11 0 0 47 29 56
2019 Policy 20 24 17 13 25 0 1 44 39 245
2019 Project management 24 21 23 11 21 0 0 45 32 183
2019 Other services to the public 26 25 21 11 14 1 2 53 26 226
2019 None of the above 22 25 20 10 22 0 1 47 32 588
2018 Client contact centre 28 22 25 10 12 0 3 51 23 142
2018 Federal regulators 20 29 18 11 22 0 0 49 33 91
2018 Compliance, inspection and enforcement 23 30 20 13 14 0 1 53 27 1938
2018 Communications or public affairs 16 27 20 8 27 1 1 44 36 86
2018 Access to information and privacy 31 21 14 9 25 0 0 52 34 49
2018 Security 23 28 20 12 17 0 0 51 29 665
2018 Science and technology 21 19 29 10 15 2 3 43 26 105
2018 Legal services 24 18 28 11 17 0 2 43 28 66
2018 Administration and operations 28 24 19 12 14 0 2 54 27 853
2018 Human resources 31 22 16 13 17 0 0 54 30 367
2018 Financial management 27 19 20 17 14 0 2 48 31 180
2018 Procurement 14 15 24 19 28 0 0 29 47 33
2018 Real property 26 16 24 19 15 0 0 43 33 44
2018 Materiel management 21 32 20 12 11 3 0 55 24 34
2018 Information management 35 19 26 6 13 0 2 55 19 58
2018 Information technology 24 23 27 11 13 0 2 48 25 310
2018 Internal audit 24 18 24 19 15 0 0 42 34 32
2018 Evaluation 29 19 21 26 5 0 0 48 31 16
2018 Data sciences 36 3 19 7 30 0 5 41 39 26
2018 Policy 25 22 21 17 16 0 0 47 32 209
2018 Project management 17 21 24 17 20 0 2 39 37 142
2018 Other services to the public 23 31 17 9 19 1 0 54 28 196
2018 None of the above 22 22 22 13 18 0 2 45 32 523
2017 Client contact centre 31 16 27 8 14 1 3 49 23 155
2017 Federal regulators 34 23 20 15 6 1 1 58 21 109
2017 Compliance, inspection and enforcement 21 29 21 12 15 0 1 52 27 2145
2017 Communications or public affairs 26 24 16 16 20 0 0 49 35 72
2017 Access to information and privacy 23 26 17 11 22 0 0 50 33 47
2017 Security 22 29 20 14 14 0 1 51 29 775
2017 Science and technology 26 28 21 10 11 1 3 57 22 122
2017 Legal services 16 26 16 13 21 4 4 46 37 47
2017 Administration and operations 26 26 19 11 15 1 2 53 27 938
2017 Human resources 31 25 15 11 16 0 2 57 27 430
2017 Financial management 35 17 22 9 15 0 2 53 24 154
2017 Procurement 23 29 13 8 23 0 3 54 32 34
2017 Real property 31 20 11 17 21 0 0 51 38 41
2017 Materiel management 26 20 33 13 4 0 4 48 17 24
2017 Information management 33 18 22 11 13 0 3 53 25 62
2017 Information technology 29 26 22 10 9 0 2 57 20 378
2017 Internal audit 29 32 25 8 6 0 0 61 14 25
2017 Evaluation 18 23 21 17 22 0 0 41 39 14
2017 Data sciences 31 22 2 23 17 5 0 56 42 28
2017 Policy 29 28 16 11 15 0 1 57 27 264
2017 Project management 24 20 20 19 16 0 1 45 36 163
2017 Other services to the public 29 28 20 10 11 0 1 58 22 248
2017 None of the above 24 26 21 13 14 0 3 51 28 796

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 29 22 12 12 0 0 53 25 147
2020 Federal regulators 23 26 30 10 11 0 0 48 21 100
2020 Compliance, inspection and enforcement 22 29 24 14 10 0 0 52 24 2259
2020 Communications or public affairs 24 30 23 12 9 1 0 55 21 103
2020 Access to information and privacy 20 40 20 14 5 0 2 60 19 56
2020 Security 28 29 23 13 7 0 1 57 20 629
2020 Science and technology 28 30 25 10 7 0 0 58 17 169
2020 Legal services 10 26 32 16 17 0 0 36 32 96
2020 Administration and operations 25 27 23 13 11 0 1 53 24 1079
2020 Human resources 20 23 28 15 13 0 1 43 29 573
2020 Financial management 23 23 30 14 10 0 0 46 24 271
2020 Procurement 19 25 19 17 21 0 0 43 38 44
2020 Real property 12 31 26 18 13 0 0 42 31 87
2020 Materiel management 40 16 25 13 4 3 0 57 18 36
2020 Information management 26 39 17 14 5 0 0 64 18 93
2020 Information technology 20 24 26 18 12 0 1 44 30 514
2020 Internal audit 14 38 28 16 4 0 0 52 20 34
2020 Evaluation 35 23 14 28 0 0 0 59 28 19
2020 Data sciences 21 38 20 14 7 0 0 59 21 65
2020 Policy 13 26 32 13 16 0 0 39 29 342
2020 Project management 14 30 29 15 11 0 0 44 26 266
2020 Other services to the public 31 26 20 14 9 0 1 57 23 230
2020 None of the above 24 26 23 15 10 0 2 51 25 617
2019 Client contact centre 36 28 19 12 4 0 1 65 16 145
2019 Federal regulators 21 21 23 21 14 0 0 42 35 82
2019 Compliance, inspection and enforcement 19 28 25 14 14 0 0 47 28 2056
2019 Communications or public affairs 23 34 16 15 13 0 0 57 27 90
2019 Access to information and privacy 29 24 33 12 3 0 0 53 14 62
2019 Security 22 28 24 13 13 0 0 51 25 755
2019 Science and technology 25 24 23 22 6 0 0 48 29 122
2019 Legal services 8 15 31 26 19 1 0 23 46 74
2019 Administration and operations 27 29 22 14 7 0 1 56 21 971
2019 Human resources 23 27 23 15 12 0 0 50 27 483
2019 Financial management 21 30 28 13 8 0 0 51 21 228
2019 Procurement 15 32 11 20 23 0 0 47 42 51
2019 Real property 19 18 33 18 12 0 1 37 30 85
2019 Materiel management 26 39 17 10 9 0 0 64 19 33
2019 Information management 28 30 18 16 7 0 2 59 23 78
2019 Information technology 24 26 23 13 13 0 1 51 26 413
2019 Internal audit 38 19 24 17 2 0 0 57 19 32
2019 Data sciences 30 31 26 6 6 0 0 61 13 56
2019 Policy 14 30 26 16 14 0 0 44 30 246
2019 Project management 15 31 26 15 12 0 1 46 27 183
2019 Other services to the public 22 28 25 13 10 0 2 51 23 224
2019 None of the above 23 24 23 15 14 0 1 47 30 590
2018 Client contact centre 21 39 24 11 5 0 1 60 16 139
2018 Federal regulators 20 27 29 14 9 0 0 47 23 91
2018 Compliance, inspection and enforcement 16 28 26 18 13 0 0 43 31 1937
2018 Communications or public affairs 15 30 22 22 10 0 1 46 33 85
2018 Access to information and privacy 8 34 23 18 16 0 0 42 35 49
2018 Security 18 29 25 16 12 0 0 47 28 663
2018 Science and technology 10 23 27 21 15 3 1 34 37 104
2018 Legal services 12 15 31 26 17 0 0 27 42 66
2018 Administration and operations 20 29 26 14 10 0 1 49 24 854
2018 Human resources 17 21 23 18 21 0 0 38 39 367
2018 Financial management 21 21 28 21 9 0 0 42 30 181
2018 Procurement 12 12 26 20 29 0 0 24 50 34
2018 Real property 6 22 25 23 24 0 0 28 47 44
2018 Materiel management 18 27 25 22 8 0 0 45 30 34
2018 Information management 20 16 36 16 13 0 0 36 29 57
2018 Information technology 11 27 27 17 16 0 1 39 34 310
2018 Internal audit 24 18 37 13 8 0 0 42 21 32
2018 Evaluation 26 37 20 16 0 0 0 64 16 16
2018 Data sciences 20 13 39 9 15 0 5 34 25 26
2018 Policy 19 22 26 16 16 0 1 41 32 210
2018 Project management 11 31 28 15 14 1 0 42 30 142
2018 Other services to the public 20 30 25 12 12 1 1 50 24 196
2018 None of the above 16 26 28 18 11 0 1 43 29 522
2017 Client contact centre 23 22 27 16 11 0 2 45 27 155
2017 Federal regulators 25 20 24 11 16 1 3 47 28 110
2017 Compliance, inspection and enforcement 18 25 24 18 14 0 1 43 32 2146
2017 Communications or public affairs 15 40 23 12 8 1 0 56 21 72
2017 Access to information and privacy 10 20 38 18 15 0 0 30 33 46
2017 Security 17 28 25 15 14 0 0 46 29 776
2017 Science and technology 19 25 24 18 14 0 0 44 32 122
2017 Legal services 11 24 22 20 19 4 0 37 40 47
2017 Administration and operations 20 27 23 15 13 0 2 47 29 940
2017 Human resources 14 23 27 17 18 0 1 37 36 431
2017 Financial management 19 26 23 18 13 1 1 46 31 154
2017 Procurement 17 28 25 10 17 0 3 46 28 34
2017 Real property 15 12 38 21 14 0 0 27 36 41
2017 Materiel management 26 12 34 16 4 4 4 41 22 24
2017 Information management 14 45 19 17 3 0 2 60 20 62
2017 Information technology 14 30 25 17 12 1 1 45 30 379
2017 Internal audit 20 48 28 4 0 0 0 68 4 25
2017 Evaluation 0 43 24 20 12 0 0 43 32 14
2017 Data sciences 21 20 40 14 5 0 0 41 19 28
2017 Policy 15 27 28 16 13 0 1 42 29 264
2017 Project management 12 28 28 17 13 0 1 40 31 164
2017 Other services to the public 30 23 24 9 12 0 2 54 21 250
2017 None of the above 20 24 24 15 15 1 1 45 30 799

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 29 24 6 9 0 4 60 16 147
2020 Federal regulators 25 35 18 13 6 1 2 62 20 99
2020 Compliance, inspection and enforcement 35 31 17 8 6 0 2 68 15 2248
2020 Communications or public affairs 24 28 24 13 10 0 1 53 23 101
2020 Access to information and privacy 37 30 21 7 4 0 2 68 11 55
2020 Security 41 28 17 8 3 0 3 71 12 629
2020 Science and technology 45 24 18 3 8 1 1 70 12 170
2020 Legal services 24 32 27 14 3 0 0 56 17 96
2020 Administration and operations 33 30 17 10 9 0 1 64 19 1078
2020 Human resources 25 28 25 14 7 0 1 53 21 572
2020 Financial management 29 31 21 11 7 1 1 60 18 273
2020 Procurement 21 25 21 16 17 0 0 46 33 43
2020 Real property 18 29 29 19 4 0 1 47 24 87
2020 Materiel management 37 11 36 4 0 12 0 55 4 36
2020 Information management 40 33 13 9 4 0 1 74 13 93
2020 Information technology 27 28 19 15 10 0 1 56 26 512
2020 Internal audit 31 22 28 13 5 0 0 53 18 34
2020 Evaluation 32 19 31 9 9 0 0 50 19 19
2020 Data sciences 41 19 21 13 4 0 2 61 17 64
2020 Policy 13 33 24 15 17 0 0 45 31 341
2020 Project management 20 32 25 13 10 0 1 52 23 266
2020 Other services to the public 40 29 12 9 6 0 3 71 16 230
2020 None of the above 34 27 19 10 8 0 3 63 18 612
2019 Client contact centre 42 29 15 9 2 1 3 73 12 144
2019 Federal regulators 25 33 12 16 8 0 5 62 26 80
2019 Compliance, inspection and enforcement 31 31 18 9 7 0 3 64 17 2040
2019 Communications or public affairs 22 32 16 16 14 0 0 54 29 89
2019 Access to information and privacy 38 27 22 8 1 2 2 68 10 62
2019 Security 34 30 18 8 7 0 3 66 15 747
2019 Science and technology 33 33 19 12 4 0 0 65 16 122
2019 Legal services 17 30 19 23 11 1 0 47 34 74
2019 Administration and operations 34 28 19 10 6 1 2 64 16 971
2019 Human resources 25 30 24 13 8 0 0 55 21 481
2019 Financial management 30 29 21 14 5 0 1 60 19 225
2019 Procurement 17 27 24 19 13 0 0 44 32 50
2019 Real property 16 33 28 16 8 0 0 49 24 84
2019 Materiel management 31 30 22 17 0 0 0 61 17 32
2019 Information management 29 29 20 13 4 0 4 61 18 77
2019 Information technology 23 27 23 15 10 0 1 51 25 412
2019 Internal audit 38 29 21 9 2 0 0 67 12 32
2019 Data sciences 43 21 17 13 5 0 0 65 18 56
2019 Policy 14 25 26 20 16 0 0 39 35 244
2019 Project management 20 26 26 14 11 1 2 47 26 184
2019 Other services to the public 36 24 23 4 7 1 5 64 12 224
2019 None of the above 31 25 20 10 9 0 4 59 20 583
2018 Client contact centre 33 34 18 6 4 0 5 71 10 140
2018 Federal regulators 26 31 15 12 7 0 8 62 21 90
2018 Compliance, inspection and enforcement 26 31 21 11 8 0 3 59 19 1917
2018 Communications or public affairs 20 27 20 21 11 0 1 47 33 85
2018 Access to information and privacy 23 32 18 14 8 0 4 58 23 49
2018 Security 28 31 22 11 6 0 2 61 17 648
2018 Science and technology 15 23 30 18 8 4 2 40 28 105
2018 Legal services 15 17 40 16 9 0 3 33 26 66
2018 Administration and operations 25 27 24 12 9 1 3 55 21 844
2018 Human resources 21 27 19 17 16 0 0 48 33 365
2018 Financial management 22 27 26 14 10 1 0 49 24 181
2018 Procurement 6 29 27 18 20 0 0 35 38 34
2018 Real property 14 17 30 19 19 0 0 31 38 44
2018 Materiel management 23 31 34 6 5 0 0 55 11 35
2018 Information management 32 14 34 10 7 2 0 47 18 58
2018 Information technology 11 24 26 20 18 0 1 35 38 306
2018 Internal audit 31 19 30 9 11 0 0 50 20 32
2018 Evaluation 37 24 34 5 0 0 0 61 5 16
2018 Data sciences 15 38 31 5 11 0 0 54 15 26
2018 Policy 15 23 23 17 21 0 1 39 38 211
2018 Project management 11 28 21 27 12 1 0 39 40 141
2018 Other services to the public 38 30 14 7 6 1 5 71 14 193
2018 None of the above 25 31 22 11 9 0 3 57 20 518
2017 Client contact centre 23 21 26 14 8 1 7 48 24 155
2017 Federal regulators 33 25 15 13 8 1 5 62 23 111
2017 Compliance, inspection and enforcement 29 29 19 10 8 1 5 62 19 2139
2017 Communications or public affairs 21 33 24 12 8 0 1 55 21 72
2017 Access to information and privacy 22 23 26 7 19 0 2 46 27 47
2017 Security 29 30 21 8 7 0 5 62 15 773
2017 Science and technology 23 23 28 20 6 0 0 46 26 122
2017 Legal services 23 22 24 18 10 2 0 46 29 46
2017 Administration and operations 25 28 22 13 9 1 3 55 23 938
2017 Human resources 19 26 26 15 13 0 1 45 29 429
2017 Financial management 17 23 24 22 12 1 1 41 35 154
2017 Procurement 11 39 21 14 11 0 3 52 26 34
2017 Real property 18 18 33 22 10 0 0 35 31 41
2017 Materiel management 30 38 16 8 4 0 4 70 13 24
2017 Information management 25 26 24 14 8 0 2 53 22 62
2017 Information technology 14 26 23 19 16 1 1 41 35 380
2017 Internal audit 34 25 27 4 5 0 5 63 9 25
2017 Evaluation 16 27 29 14 14 0 0 43 28 14
2017 Data sciences 24 36 21 11 7 0 0 60 19 29
2017 Policy 10 21 23 24 22 0 0 31 47 263
2017 Project management 13 19 29 19 18 0 1 32 38 163
2017 Other services to the public 34 29 15 7 5 1 9 70 14 247
2017 None of the above 27 26 21 12 9 1 5 56 22 794

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 16 23 14 14 2 0 47 29 147
2020 Federal regulators 17 25 22 14 22 0 1 42 36 100
2020 Compliance, inspection and enforcement 20 24 20 18 18 0 1 44 36 2246
2020 Communications or public affairs 25 18 30 19 7 0 0 43 27 104
2020 Access to information and privacy 26 32 22 13 7 0 0 58 20 54
2020 Security 27 23 19 16 14 0 0 50 31 630
2020 Science and technology 30 22 23 14 9 2 1 53 23 169
2020 Legal services 18 23 24 18 16 0 1 42 34 96
2020 Administration and operations 31 25 20 13 10 0 1 57 23 1079
2020 Human resources 22 25 24 15 12 0 2 47 28 571
2020 Financial management 27 32 22 10 7 0 2 60 17 271
2020 Procurement 17 29 13 19 22 0 0 46 42 44
2020 Real property 13 29 27 17 13 1 1 42 31 86
2020 Materiel management 36 22 19 12 9 3 0 60 21 36
2020 Information management 37 24 13 17 7 2 0 62 25 92
2020 Information technology 22 21 20 18 16 1 1 45 34 512
2020 Internal audit 38 24 16 15 7 0 0 62 22 34
2020 Evaluation 22 54 14 9 0 0 0 76 9 19
2020 Data sciences 25 35 19 15 6 0 0 60 21 65
2020 Policy 17 27 22 19 14 1 0 44 34 338
2020 Project management 23 26 21 16 11 1 3 50 28 264
2020 Other services to the public 26 23 15 18 16 0 1 50 35 227
2020 None of the above 25 22 18 18 16 0 2 48 34 615
2019 Client contact centre 26 22 23 12 16 0 2 48 29 143
2019 Federal regulators 14 10 20 17 39 0 0 24 56 81
2019 Compliance, inspection and enforcement 11 16 19 19 35 0 0 27 54 2053
2019 Communications or public affairs 18 20 24 16 22 0 0 38 38 90
2019 Access to information and privacy 28 24 19 16 10 0 4 54 26 62
2019 Security 16 17 18 17 31 0 1 33 48 751
2019 Science and technology 23 20 18 25 11 0 2 44 37 122
2019 Legal services 5 15 26 21 33 0 0 20 54 75
2019 Administration and operations 23 25 19 17 14 0 1 49 31 972
2019 Human resources 21 23 20 18 18 0 0 45 35 481
2019 Financial management 19 27 24 17 12 0 1 47 29 229
2019 Procurement 10 19 20 17 29 2 2 31 48 51
2019 Real property 18 16 27 22 18 0 0 33 40 85
2019 Materiel management 20 28 34 10 9 0 0 48 19 33
2019 Information management 16 23 21 15 22 1 2 41 38 78
2019 Information technology 18 22 21 20 18 0 1 41 38 410
2019 Internal audit 26 34 26 7 7 0 0 60 14 32
2019 Data sciences 35 21 19 10 12 0 3 58 22 56
2019 Policy 14 23 23 20 18 0 1 38 39 244
2019 Project management 16 26 21 16 18 1 2 43 35 182
2019 Other services to the public 14 16 21 19 27 1 2 32 47 225
2019 None of the above 17 17 19 19 26 0 1 35 46 586
2018 Client contact centre 17 24 19 20 18 0 2 41 39 143
2018 Federal regulators 9 13 23 23 31 0 0 23 55 91
2018 Compliance, inspection and enforcement 8 14 22 20 34 0 1 22 55 1932
2018 Communications or public affairs 12 32 21 15 17 0 2 45 33 85
2018 Access to information and privacy 14 26 21 16 23 0 0 40 39 49
2018 Security 13 14 19 23 30 0 1 27 54 660
2018 Science and technology 6 19 21 21 30 2 1 25 53 105
2018 Legal services 13 16 26 26 19 0 0 29 45 65
2018 Administration and operations 20 20 25 15 19 1 1 40 35 851
2018 Human resources 13 18 25 18 25 0 0 31 44 367
2018 Financial management 21 14 27 21 16 0 1 35 38 179
2018 Procurement 6 18 15 12 49 0 0 24 61 34
2018 Real property 9 12 21 24 35 0 0 21 59 43
2018 Materiel management 12 29 26 24 10 0 0 41 34 35
2018 Information management 16 13 16 29 26 0 0 29 55 58
2018 Information technology 9 13 26 24 27 1 0 23 51 307
2018 Internal audit 19 25 22 21 13 0 0 44 34 32
2018 Evaluation 29 26 20 17 9 0 0 55 25 15
2018 Data sciences 15 18 12 34 21 0 0 33 55 26
2018 Policy 13 22 26 15 23 1 0 35 38 211
2018 Project management 10 19 27 21 22 0 0 29 43 142
2018 Other services to the public 10 14 21 22 32 1 1 24 54 195
2018 None of the above 11 17 20 20 30 1 1 29 51 521
2017 Client contact centre 11 15 23 23 25 1 2 27 49 154
2017 Federal regulators 13 12 17 21 35 1 2 25 57 111
2017 Compliance, inspection and enforcement 10 15 18 21 35 1 1 25 57 2146
2017 Communications or public affairs 23 22 11 25 17 1 1 46 43 72
2017 Access to information and privacy 6 15 32 18 28 0 0 22 46 47
2017 Security 9 13 21 22 34 1 0 22 57 775
2017 Science and technology 10 19 26 14 30 0 0 29 44 122
2017 Legal services 12 13 15 22 34 4 0 26 58 47
2017 Administration and operations 16 19 19 20 22 1 2 37 43 939
2017 Human resources 10 21 23 20 24 0 1 31 45 428
2017 Financial management 16 17 21 25 21 0 1 33 46 153
2017 Procurement 8 28 11 25 25 0 3 37 52 34
2017 Real property 9 15 23 35 19 0 0 24 54 41
2017 Materiel management 17 19 31 21 8 4 0 37 31 23
2017 Information management 13 19 23 23 20 0 2 33 44 61
2017 Information technology 13 18 22 20 26 1 1 31 46 379
2017 Internal audit 29 36 24 11 0 0 0 66 11 25
2017 Evaluation 0 14 43 12 30 0 0 14 42 14
2017 Data sciences 13 29 28 15 12 0 2 43 29 28
2017 Policy 9 21 23 23 23 0 0 30 46 263
2017 Project management 14 21 20 24 20 0 2 35 45 164
2017 Other services to the public 11 18 17 19 32 0 2 30 52 249
2017 None of the above 12 15 21 19 31 0 1 28 51 799

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 20 7 5 8 1 3 79 13 147
2020 Federal regulators 52 19 10 8 7 0 3 74 16 99
2020 Compliance, inspection and enforcement 47 26 13 6 4 0 4 76 11 2248
2020 Communications or public affairs 43 26 14 8 8 0 1 69 16 103
2020 Access to information and privacy 72 15 7 4 0 0 2 89 4 56
2020 Security 54 25 11 4 3 1 2 81 8 625
2020 Science and technology 58 18 11 7 3 1 3 79 10 169
2020 Legal services 46 28 15 6 3 0 2 76 9 96
2020 Administration and operations 54 21 9 6 5 0 5 79 11 1074
2020 Human resources 46 22 15 9 4 0 3 71 14 571
2020 Financial management 47 25 15 6 6 0 1 73 12 272
2020 Procurement 42 22 18 7 8 0 2 66 16 44
2020 Real property 34 33 12 11 4 0 5 71 16 86
2020 Materiel management 58 20 9 4 4 6 0 82 8 36
2020 Information management 62 20 8 5 2 1 3 85 7 93
2020 Information technology 40 28 15 10 6 0 2 69 16 509
2020 Internal audit 50 22 24 0 4 0 0 72 4 34
2020 Evaluation 58 33 9 0 0 0 0 91 0 19
2020 Data sciences 52 20 18 4 4 0 3 74 8 65
2020 Policy 42 27 14 7 8 0 3 71 15 338
2020 Project management 46 25 15 6 4 0 4 74 11 264
2020 Other services to the public 50 23 11 5 6 0 5 76 12 228
2020 None of the above 48 25 11 6 4 0 5 78 10 618
2019 Client contact centre 52 23 9 8 1 1 6 80 10 145
2019 Federal regulators 40 18 20 7 12 0 2 59 20 82
2019 Compliance, inspection and enforcement 36 26 16 8 10 0 3 65 19 2048
2019 Communications or public affairs 47 27 11 5 6 0 4 77 11 89
2019 Access to information and privacy 69 11 9 4 0 0 7 86 4 62
2019 Security 38 25 18 7 9 0 3 65 17 752
2019 Science and technology 53 24 9 4 2 0 8 84 7 122
2019 Legal services 28 32 20 5 8 1 5 64 14 75
2019 Administration and operations 59 19 10 4 3 0 6 82 8 971
2019 Human resources 52 21 12 6 3 0 6 78 9 481
2019 Financial management 48 28 14 4 2 0 4 80 6 227
2019 Procurement 38 23 16 10 6 0 7 66 17 50
2019 Real property 42 26 19 10 1 0 2 70 11 85
2019 Materiel management 68 10 14 3 2 0 3 81 5 33
2019 Information management 64 18 4 2 1 0 10 92 4 78
2019 Information technology 44 27 15 4 4 0 6 76 9 412
2019 Internal audit 71 19 7 0 2 0 0 91 2 32
2019 Data sciences 67 17 8 6 3 0 0 83 9 55
2019 Policy 45 28 9 6 5 0 7 79 12 247
2019 Project management 54 19 14 5 3 1 4 77 9 182
2019 Other services to the public 42 24 11 12 5 0 5 70 18 224
2019 None of the above 44 20 13 9 8 0 6 68 18 584
2018 Client contact centre 51 14 11 4 6 0 13 75 12 141
2018 Federal regulators 29 27 20 14 6 0 3 59 20 90
2018 Compliance, inspection and enforcement 34 27 18 8 9 0 4 64 18 1934
2018 Communications or public affairs 37 37 12 8 1 0 6 78 9 85
2018 Access to information and privacy 60 19 10 0 4 0 6 85 4 49
2018 Security 33 28 21 10 6 0 2 62 16 659
2018 Science and technology 33 26 16 7 3 2 13 69 12 105
2018 Legal services 39 29 19 11 0 0 2 69 11 66
2018 Administration and operations 53 20 9 5 3 0 9 80 9 851
2018 Human resources 46 19 12 9 6 0 7 71 16 366
2018 Financial management 44 23 19 3 6 0 5 70 10 180
2018 Procurement 27 30 17 6 11 0 9 62 19 34
2018 Real property 30 17 32 9 9 0 3 48 19 43
2018 Materiel management 64 13 6 7 2 3 6 84 10 35
2018 Information management 51 19 15 3 2 0 11 78 5 58
2018 Information technology 35 27 19 7 6 1 6 66 14 307
2018 Internal audit 41 24 20 5 3 0 7 70 9 32
2018 Evaluation 58 18 19 5 0 0 0 76 5 16
2018 Data sciences 64 17 10 0 0 0 9 89 0 26
2018 Policy 42 24 12 6 6 1 9 73 13 210
2018 Project management 39 28 16 7 6 0 3 70 14 142
2018 Other services to the public 37 29 17 7 6 1 4 69 14 194
2018 None of the above 37 25 15 6 8 1 7 68 15 521
2017 Client contact centre 39 24 10 7 3 1 15 75 12 154
2017 Federal regulators 40 27 17 6 2 2 7 73 8 109
2017 Compliance, inspection and enforcement 35 24 17 8 8 1 7 64 17 2145
2017 Communications or public affairs 45 24 8 11 4 0 7 74 17 72
2017 Access to information and privacy 55 19 8 4 4 2 7 81 9 47
2017 Security 30 27 21 9 8 0 5 59 18 774
2017 Science and technology 48 22 8 5 6 1 9 78 12 122
2017 Legal services 20 35 9 9 11 4 13 66 23 47
2017 Administration and operations 45 19 14 5 4 1 13 74 10 939
2017 Human resources 40 22 16 6 5 1 11 70 12 431
2017 Financial management 41 19 18 9 5 0 9 66 15 153
2017 Procurement 39 26 15 0 8 0 12 74 9 34
2017 Real property 33 20 21 7 2 0 16 63 11 40
2017 Materiel management 66 8 13 4 0 0 9 81 5 23
2017 Information management 52 20 6 8 2 0 12 82 11 62
2017 Information technology 38 26 18 5 4 1 8 70 10 379
2017 Internal audit 43 40 8 0 0 0 9 91 0 25
2017 Evaluation 32 33 21 8 6 0 0 65 14 14
2017 Data sciences 64 26 4 0 0 0 6 96 0 28
2017 Policy 42 25 13 6 4 0 11 75 11 263
2017 Project management 40 23 18 8 6 0 6 67 14 164
2017 Other services to the public 40 22 16 6 7 1 8 68 14 250
2017 None of the above 38 23 16 7 6 1 8 67 15 795

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 19 20 11 11 0 1 58 22 147
2020 Federal regulators 20 24 23 19 14 0 0 44 33 100
2020 Compliance, inspection and enforcement 19 25 24 15 16 0 0 44 31 2249
2020 Communications or public affairs 32 19 23 10 16 0 0 51 26 102
2020 Access to information and privacy 41 29 13 9 6 0 2 72 15 56
2020 Security 26 27 20 13 14 0 0 53 27 630
2020 Science and technology 42 27 13 7 10 0 2 70 17 168
2020 Legal services 21 25 33 12 9 0 0 46 21 96
2020 Administration and operations 31 28 19 11 10 0 1 59 21 1078
2020 Human resources 28 28 24 11 9 0 1 56 20 570
2020 Financial management 33 24 21 12 8 1 1 58 21 273
2020 Procurement 29 37 16 10 6 0 2 68 16 44
2020 Real property 27 33 18 16 7 0 0 59 23 87
2020 Materiel management 45 15 16 11 10 3 0 62 22 36
2020 Information management 38 20 28 8 5 0 1 59 13 93
2020 Information technology 31 25 23 10 11 0 0 56 21 513
2020 Internal audit 29 21 33 13 3 0 0 51 16 34
2020 Evaluation 32 50 9 9 0 0 0 82 9 19
2020 Data sciences 22 34 19 14 10 0 0 56 24 64
2020 Policy 24 25 27 9 14 0 1 50 23 341
2020 Project management 25 29 24 14 9 0 0 54 23 265
2020 Other services to the public 27 23 20 16 14 0 0 49 30 230
2020 None of the above 27 25 19 13 14 1 1 53 27 619
2019 Client contact centre 40 25 15 9 11 0 0 65 20 144
2019 Federal regulators 16 17 34 17 15 0 1 33 32 82
2019 Compliance, inspection and enforcement 17 24 24 14 21 0 0 41 35 2057
2019 Communications or public affairs 35 24 19 11 11 0 0 59 22 90
2019 Access to information and privacy 38 35 16 8 3 0 0 73 11 62
2019 Security 22 28 23 11 17 0 0 50 28 754
2019 Science and technology 39 26 24 6 3 0 2 66 9 122
2019 Legal services 15 22 26 21 13 3 0 39 35 75
2019 Administration and operations 35 27 18 9 9 0 1 63 19 976
2019 Human resources 37 25 18 11 8 0 1 63 18 478
2019 Financial management 36 31 17 8 6 0 1 68 15 228
2019 Procurement 24 27 19 14 13 0 2 53 27 50
2019 Real property 27 26 30 12 7 0 0 52 18 84
2019 Materiel management 31 35 13 10 7 3 0 69 18 33
2019 Information management 43 23 19 8 4 0 3 68 12 78
2019 Information technology 33 31 21 7 7 0 0 65 14 411
2019 Internal audit 38 31 21 10 0 0 0 69 10 32
2019 Data sciences 34 25 24 4 13 0 0 59 17 56
2019 Policy 27 26 22 11 13 0 1 53 24 245
2019 Project management 31 26 18 13 10 0 2 58 24 184
2019 Other services to the public 25 23 22 11 18 1 0 48 30 226
2019 None of the above 23 24 21 13 16 0 2 48 30 587
2018 Client contact centre 28 19 26 13 9 1 4 50 23 140
2018 Federal regulators 18 17 23 20 21 0 0 35 41 92
2018 Compliance, inspection and enforcement 16 23 23 16 22 0 1 39 39 1929
2018 Communications or public affairs 20 28 27 17 7 0 0 49 25 85
2018 Access to information and privacy 34 28 14 18 6 0 0 62 23 49
2018 Security 17 22 27 15 19 0 0 39 35 663
2018 Science and technology 19 27 31 10 8 1 4 49 19 105
2018 Legal services 28 21 20 19 10 0 2 50 30 66
2018 Administration and operations 29 27 21 11 9 0 2 58 21 848
2018 Human resources 25 27 21 15 12 0 1 52 27 366
2018 Financial management 31 24 26 9 8 0 1 56 18 179
2018 Procurement 18 27 29 6 20 0 0 45 26 34
2018 Real property 16 22 24 16 22 0 0 38 39 44
2018 Materiel management 28 37 12 12 8 3 0 68 20 35
2018 Information management 27 29 29 10 5 0 0 56 15 58
2018 Information technology 25 30 18 11 13 1 2 57 25 309
2018 Internal audit 32 32 21 3 10 0 3 65 13 31
2018 Evaluation 39 21 11 21 8 0 0 60 29 16
2018 Data sciences 32 36 20 12 0 0 0 68 12 26
2018 Policy 25 23 20 17 14 0 1 48 32 210
2018 Project management 23 29 22 15 11 0 0 52 26 141
2018 Other services to the public 14 25 27 15 19 1 0 39 34 196
2018 None of the above 22 23 20 14 19 0 1 45 34 522
2017 Client contact centre 26 21 21 13 17 0 2 48 31 155
2017 Federal regulators 15 23 23 19 18 1 1 39 38 110
2017 Compliance, inspection and enforcement 14 25 25 18 18 0 0 39 36 2141
2017 Communications or public affairs 20 30 33 6 10 0 0 51 16 72
2017 Access to information and privacy 25 36 19 13 6 0 0 62 19 47
2017 Security 15 28 23 15 18 1 0 44 33 769
2017 Science and technology 37 29 21 10 4 0 0 66 14 122
2017 Legal services 12 20 30 19 12 4 3 34 34 47
2017 Administration and operations 27 29 22 12 9 1 1 56 21 937
2017 Human resources 25 29 25 10 10 0 1 55 20 427
2017 Financial management 24 26 21 16 10 0 2 51 27 150
2017 Procurement 34 24 21 10 5 0 6 61 16 34
2017 Real property 29 23 19 16 12 0 0 53 28 41
2017 Materiel management 48 23 17 9 4 0 0 70 13 23
2017 Information management 31 26 25 13 3 0 1 58 17 62
2017 Information technology 28 27 23 13 7 1 2 56 21 377
2017 Internal audit 49 22 25 4 0 0 0 71 4 25
2017 Evaluation 32 26 24 6 12 0 0 59 18 14
2017 Data sciences 35 18 34 9 4 0 0 53 13 29
2017 Policy 24 27 24 14 11 1 0 51 25 263
2017 Project management 22 25 27 17 8 0 1 47 25 160
2017 Other services to the public 22 22 23 18 14 0 1 45 32 247
2017 None of the above 22 24 24 13 15 0 1 47 29 795

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 15 23 8 14 0 4 53 22 146
2020 Federal regulators 27 15 23 15 17 0 3 43 33 99
2020 Compliance, inspection and enforcement 21 23 19 13 19 0 5 46 34 2252
2020 Communications or public affairs 35 27 10 10 12 0 6 66 24 104
2020 Access to information and privacy 38 19 19 7 6 0 11 64 15 55
2020 Security 27 19 18 13 16 0 6 49 31 627
2020 Science and technology 40 19 17 8 9 0 6 64 18 169
2020 Legal services 26 16 23 11 16 0 7 46 29 95
2020 Administration and operations 31 23 18 10 11 0 7 58 23 1080
2020 Human resources 30 22 21 11 8 0 8 56 21 571
2020 Financial management 39 20 17 8 11 0 4 62 20 270
2020 Procurement 58 19 17 2 2 0 2 79 4 44
2020 Real property 34 20 21 10 11 1 2 56 22 87
2020 Materiel management 23 23 26 12 16 0 0 46 28 35
2020 Information management 29 22 15 16 8 1 9 57 27 93
2020 Information technology 39 19 17 11 9 0 5 61 21 512
2020 Internal audit 28 28 8 7 0 7 23 79 10 34
2020 Evaluation 64 5 5 17 5 0 5 72 23 19
2020 Data sciences 30 23 10 17 11 0 9 59 31 65
2020 Policy 31 19 18 12 13 0 7 54 27 344
2020 Project management 25 25 18 12 13 0 6 53 27 260
2020 Other services to the public 25 18 16 18 17 0 7 46 38 228
2020 None of the above 29 19 15 15 17 1 6 51 33 617

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 32 19 9 10 0 0 62 19 145
2020 Federal regulators 20 24 22 19 15 1 0 44 34 99
2020 Compliance, inspection and enforcement 19 28 24 15 12 1 1 48 27 2243
2020 Communications or public affairs 23 35 27 8 6 0 0 58 15 103
2020 Access to information and privacy 42 31 12 6 2 6 2 80 8 55
2020 Security 26 25 24 12 12 0 1 52 24 624
2020 Science and technology 43 32 12 7 5 1 0 76 12 169
2020 Legal services 29 37 14 16 4 0 0 66 20 96
2020 Administration and operations 35 31 19 8 6 1 1 67 14 1079
2020 Human resources 37 36 16 6 3 1 2 74 10 571
2020 Financial management 45 32 15 5 1 0 2 78 7 269
2020 Procurement 40 28 22 8 3 0 0 67 11 43
2020 Real property 31 29 22 11 4 2 1 62 15 87
2020 Materiel management 45 27 16 10 2 0 0 72 12 36
2020 Information management 37 26 21 10 5 1 0 63 16 91
2020 Information technology 39 29 18 8 5 1 1 69 13 510
2020 Internal audit 35 41 19 3 0 2 0 77 3 34
2020 Evaluation 31 28 23 13 5 0 0 59 18 19
2020 Data sciences 38 32 18 10 1 0 0 70 11 65
2020 Policy 30 34 24 8 3 0 0 64 12 342
2020 Project management 31 39 18 9 2 0 1 70 11 261
2020 Other services to the public 32 22 23 14 8 1 1 55 22 227
2020 None of the above 26 27 21 12 10 1 3 55 23 615
2019 Client contact centre 34 38 15 10 2 1 0 72 13 144
2019 Federal regulators 19 23 29 14 15 1 0 42 29 82
2019 Compliance, inspection and enforcement 17 31 25 13 12 0 1 49 26 2058
2019 Communications or public affairs 23 34 23 13 7 0 0 57 20 90
2019 Access to information and privacy 38 33 19 4 3 2 1 73 7 60
2019 Security 23 30 23 11 12 0 0 54 23 749
2019 Science and technology 34 33 14 10 7 1 0 68 18 122
2019 Legal services 21 30 29 7 12 1 0 51 19 74
2019 Administration and operations 29 30 22 11 6 1 1 60 18 970
2019 Human resources 28 40 17 8 5 1 1 69 13 478
2019 Financial management 39 31 18 6 5 0 1 71 11 228
2019 Procurement 20 28 29 14 5 2 2 50 20 51
2019 Real property 28 26 31 10 4 0 1 54 14 84
2019 Materiel management 31 30 17 12 7 3 0 64 19 33
2019 Information management 30 34 25 6 3 2 1 65 9 78
2019 Information technology 27 31 23 10 7 1 1 59 17 412
2019 Internal audit 45 39 9 5 2 0 0 83 7 32
2019 Data sciences 32 27 28 10 3 0 0 58 13 55
2019 Policy 22 32 21 13 10 1 0 55 24 247
2019 Project management 21 39 24 10 5 1 0 60 15 184
2019 Other services to the public 25 26 16 18 12 1 2 53 31 223
2019 None of the above 20 28 24 13 12 1 2 50 26 585
2018 Client contact centre 28 32 24 7 8 0 1 61 15 140
2018 Federal regulators 8 33 26 13 16 3 1 43 30 91
2018 Compliance, inspection and enforcement 13 31 27 17 12 0 0 44 29 1933
2018 Communications or public affairs 18 28 33 12 8 0 0 47 20 85
2018 Access to information and privacy 35 22 30 13 0 0 0 57 13 48
2018 Security 17 28 26 18 10 0 1 45 28 665
2018 Science and technology 12 37 25 12 10 1 3 52 23 106
2018 Legal services 13 29 35 6 12 2 3 45 19 66
2018 Administration and operations 24 33 24 11 7 0 1 58 18 850
2018 Human resources 24 34 23 13 6 0 1 58 19 369
2018 Financial management 23 34 24 12 4 2 1 58 17 179
2018 Procurement 6 40 28 20 6 0 0 46 26 35
2018 Real property 22 18 27 18 12 0 3 41 31 43
2018 Materiel management 18 35 26 19 0 3 0 54 20 34
2018 Information management 19 25 34 13 7 2 0 45 20 59
2018 Information technology 14 25 32 16 11 1 1 40 28 306
2018 Internal audit 19 34 27 7 12 0 0 54 19 32
2018 Evaluation 32 42 16 0 11 0 0 74 11 16
2018 Data sciences 14 42 29 15 0 0 0 56 15 26
2018 Policy 14 32 32 13 9 0 0 45 23 211
2018 Project management 13 34 30 11 11 0 0 48 22 142
2018 Other services to the public 18 36 20 13 11 1 2 55 25 197
2018 None of the above 20 26 21 15 15 1 2 47 31 525
2017 Client contact centre 22 27 28 14 8 1 1 50 22 155
2017 Federal regulators 19 24 24 17 15 1 0 43 32 110
2017 Compliance, inspection and enforcement 14 26 25 19 15 1 1 41 34 2142
2017 Communications or public affairs 24 31 16 20 5 2 2 58 26 72
2017 Access to information and privacy 29 23 26 13 9 0 0 52 22 47
2017 Security 17 27 23 19 13 1 1 44 32 771
2017 Science and technology 19 29 27 17 7 2 0 49 24 122
2017 Legal services 16 27 20 26 2 6 3 48 30 47
2017 Administration and operations 24 29 23 12 9 1 2 55 21 935
2017 Human resources 20 34 24 13 7 0 2 55 21 425
2017 Financial management 23 34 23 8 9 1 2 59 17 150
2017 Procurement 17 29 23 19 6 3 3 49 26 34
2017 Real property 13 33 21 22 7 0 4 48 30 41
2017 Materiel management 20 47 16 8 4 0 4 70 13 24
2017 Information management 26 36 21 13 4 0 0 62 16 61
2017 Information technology 15 32 23 16 12 1 2 48 29 377
2017 Internal audit 58 16 12 10 4 0 0 74 14 25
2017 Evaluation 23 42 13 23 0 0 0 65 23 14
2017 Data sciences 41 25 22 6 4 0 2 67 10 29
2017 Policy 12 28 31 15 12 0 0 41 28 263
2017 Project management 15 31 22 20 11 1 1 47 31 161
2017 Other services to the public 18 25 27 16 11 1 2 44 28 248
2017 None of the above 21 27 23 17 11 0 1 48 28 794

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 35 22 10 9 0 0 58 19 147
2020 Federal regulators 16 19 28 14 22 1 0 35 37 98
2020 Compliance, inspection and enforcement 15 25 25 18 16 1 1 41 34 2251
2020 Communications or public affairs 25 30 23 10 10 1 0 56 21 104
2020 Access to information and privacy 39 26 25 7 0 2 2 67 7 55
2020 Security 22 25 23 17 13 0 1 47 30 626
2020 Science and technology 37 30 21 6 5 0 1 68 11 168
2020 Legal services 22 36 18 20 5 0 0 57 25 96
2020 Administration and operations 28 32 21 11 8 0 1 60 19 1078
2020 Human resources 23 37 22 13 4 0 1 61 17 569
2020 Financial management 33 35 19 8 4 0 1 69 12 269
2020 Procurement 28 30 24 13 6 0 0 58 19 43
2020 Real property 21 34 20 14 8 2 0 56 23 87
2020 Materiel management 32 31 26 9 2 0 0 63 11 36
2020 Information management 40 25 18 10 4 1 2 66 15 93
2020 Information technology 28 32 18 12 8 1 1 61 21 509
2020 Internal audit 18 52 23 2 0 5 0 74 2 33
2020 Evaluation 31 19 28 18 5 0 0 50 22 19
2020 Data sciences 40 21 22 13 4 0 0 61 17 65
2020 Policy 20 31 26 14 9 0 0 51 23 342
2020 Project management 21 31 27 15 5 0 1 52 20 261
2020 Other services to the public 28 23 21 16 12 0 0 51 28 227
2020 None of the above 22 25 22 16 14 1 2 48 30 616
2019 Client contact centre 33 27 25 12 3 0 0 60 15 145
2019 Federal regulators 11 31 26 10 21 0 0 42 31 82
2019 Compliance, inspection and enforcement 17 25 24 17 15 0 1 43 33 2053
2019 Communications or public affairs 17 31 20 16 16 0 1 48 32 90
2019 Access to information and privacy 39 28 16 6 5 3 2 71 12 60
2019 Security 22 27 21 16 12 1 1 50 28 750
2019 Science and technology 23 33 22 16 6 1 0 56 22 122
2019 Legal services 19 39 17 16 9 0 0 58 25 75
2019 Administration and operations 27 28 22 14 8 1 0 56 22 971
2019 Human resources 22 32 23 15 7 1 0 55 22 481
2019 Financial management 27 32 20 13 7 0 1 59 20 229
2019 Procurement 12 39 14 21 11 4 0 53 33 51
2019 Real property 16 29 32 12 10 1 0 46 22 83
2019 Materiel management 29 34 22 10 5 0 0 63 15 33
2019 Information management 22 33 23 13 7 1 2 57 20 78
2019 Information technology 18 28 23 19 12 0 0 46 31 412
2019 Internal audit 33 36 26 4 0 0 0 69 4 32
2019 Data sciences 23 24 26 10 18 0 0 47 28 55
2019 Policy 13 30 24 16 17 0 0 43 33 247
2019 Project management 9 31 28 17 13 1 0 41 30 183
2019 Other services to the public 27 23 19 16 12 3 1 52 29 224
2019 None of the above 19 25 22 16 16 1 2 44 33 585
2018 Client contact centre 29 32 20 12 6 0 2 62 18 140
2018 Federal regulators 13 24 17 21 22 3 0 38 44 92
2018 Compliance, inspection and enforcement 11 26 27 20 16 0 1 37 36 1934
2018 Communications or public affairs 15 26 24 24 11 0 0 41 35 85
2018 Access to information and privacy 25 34 28 9 2 0 2 60 11 48
2018 Security 17 25 25 18 14 1 1 42 32 662
2018 Science and technology 13 26 28 18 12 2 1 40 31 106
2018 Legal services 9 40 30 9 10 2 0 50 20 66
2018 Administration and operations 20 29 26 14 9 0 2 50 23 850
2018 Human resources 15 25 28 20 12 0 1 41 31 367
2018 Financial management 18 27 29 17 9 0 0 46 25 180
2018 Procurement 3 31 21 19 26 0 0 34 45 35
2018 Real property 4 21 21 27 24 0 3 26 53 44
2018 Materiel management 21 29 26 18 5 0 0 50 23 34
2018 Information management 17 24 26 20 10 2 2 43 31 59
2018 Information technology 9 23 24 20 23 1 0 33 43 308
2018 Internal audit 21 35 29 6 9 0 0 56 15 32
2018 Evaluation 24 42 29 0 5 0 0 66 5 16
2018 Data sciences 9 23 36 32 0 0 0 32 32 26
2018 Policy 12 24 25 22 18 0 1 36 40 210
2018 Project management 10 25 30 22 13 0 0 35 35 142
2018 Other services to the public 21 27 21 15 12 1 2 49 29 196
2018 None of the above 13 26 24 18 16 1 1 40 35 524
2017 Client contact centre 21 21 27 15 11 1 3 44 28 154
2017 Federal regulators 17 19 32 15 15 1 1 36 31 110
2017 Compliance, inspection and enforcement 14 25 24 19 17 1 1 40 36 2143
2017 Communications or public affairs 23 24 23 16 12 0 2 48 29 72
2017 Access to information and privacy 19 36 21 15 9 0 0 54 24 47
2017 Security 16 29 23 16 14 1 1 46 31 771
2017 Science and technology 14 35 21 16 14 0 0 49 30 122
2017 Legal services 15 20 26 21 6 6 5 40 31 47
2017 Administration and operations 19 27 25 17 10 1 2 46 28 935
2017 Human resources 14 27 29 19 10 0 1 41 29 426
2017 Financial management 16 23 27 17 15 0 3 40 32 150
2017 Procurement 17 32 26 13 6 0 6 52 21 34
2017 Real property 20 14 40 19 7 0 0 34 26 41
2017 Materiel management 28 26 33 4 8 0 0 55 12 24
2017 Information management 16 30 29 13 11 0 0 46 24 62
2017 Information technology 9 24 24 23 19 1 1 34 43 376
2017 Internal audit 16 46 18 8 12 0 0 62 20 25
2017 Evaluation 11 46 15 8 20 0 0 57 29 14
2017 Data sciences 22 34 15 25 4 0 0 57 28 29
2017 Policy 6 22 27 24 21 0 0 28 45 263
2017 Project management 6 20 20 30 24 0 1 26 54 161
2017 Other services to the public 21 28 20 18 10 2 2 50 29 247
2017 None of the above 19 23 21 18 15 1 2 44 35 795

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 30 22 11 8 0 0 58 19 147
2020 Federal regulators 19 25 17 20 17 1 0 45 38 99
2020 Compliance, inspection and enforcement 19 28 24 14 14 0 1 48 29 2248
2020 Communications or public affairs 28 27 17 11 16 0 0 55 27 103
2020 Access to information and privacy 45 23 25 3 0 2 2 70 3 54
2020 Security 27 26 21 14 12 0 0 53 27 623
2020 Science and technology 42 32 13 7 5 0 1 74 12 166
2020 Legal services 28 35 19 9 9 0 0 64 18 96
2020 Administration and operations 32 31 18 11 6 0 1 64 18 1078
2020 Human resources 33 31 21 9 4 0 1 65 14 571
2020 Financial management 37 31 19 8 3 0 1 69 12 271
2020 Procurement 35 34 17 8 6 0 0 69 14 44
2020 Real property 25 40 15 10 8 1 0 66 19 87
2020 Materiel management 43 28 18 5 3 2 0 73 9 36
2020 Information management 40 25 13 15 6 2 0 66 21 93
2020 Information technology 36 28 17 11 7 1 0 65 18 510
2020 Internal audit 29 34 31 3 3 0 0 62 7 34
2020 Evaluation 36 14 14 27 9 0 0 50 36 19
2020 Data sciences 28 32 16 22 2 0 0 60 24 64
2020 Policy 26 27 23 14 10 0 0 53 24 342
2020 Project management 28 33 18 14 6 0 1 62 20 260
2020 Other services to the public 28 26 20 10 16 0 0 54 26 227
2020 None of the above 26 26 21 12 13 0 2 52 26 618
2019 Client contact centre 37 26 19 13 4 1 0 63 17 145
2019 Federal regulators 22 19 30 15 14 0 0 41 29 82
2019 Compliance, inspection and enforcement 22 27 22 14 14 0 1 50 28 2057
2019 Communications or public affairs 22 22 30 14 12 0 0 43 26 89
2019 Access to information and privacy 34 31 16 14 4 0 2 66 18 60
2019 Security 26 27 21 14 12 0 0 54 25 750
2019 Science and technology 34 26 23 12 6 0 0 60 17 121
2019 Legal services 24 30 28 12 5 0 0 55 17 75
2019 Administration and operations 29 31 21 10 8 0 1 60 19 970
2019 Human resources 29 32 20 11 7 1 0 61 18 479
2019 Financial management 26 31 26 9 7 0 0 58 15 227
2019 Procurement 25 29 24 15 7 0 0 54 22 51
2019 Real property 27 21 20 23 6 1 1 50 30 84
2019 Materiel management 44 19 27 5 5 0 0 63 10 33
2019 Information management 30 26 16 17 9 1 1 57 26 78
2019 Information technology 23 30 23 14 10 0 0 53 24 409
2019 Internal audit 45 15 26 12 2 0 0 60 14 32
2019 Data sciences 29 22 17 19 13 0 0 51 32 55
2019 Policy 17 26 19 22 16 0 0 43 38 246
2019 Project management 16 29 24 17 12 0 1 46 30 184
2019 Other services to the public 25 28 21 12 12 2 1 54 24 223
2019 None of the above 23 23 21 16 14 1 1 48 32 583
2018 Client contact centre 30 24 26 8 9 0 2 56 17 140
2018 Federal regulators 18 27 16 12 25 2 0 46 38 92
2018 Compliance, inspection and enforcement 17 27 25 16 15 0 1 44 31 1928
2018 Communications or public affairs 25 19 27 16 10 1 1 45 27 85
2018 Access to information and privacy 39 27 16 13 4 0 0 67 17 48
2018 Security 18 26 26 16 13 0 0 45 29 662
2018 Science and technology 16 33 25 12 12 1 2 50 24 106
2018 Legal services 15 33 28 11 11 0 2 49 22 66
2018 Administration and operations 27 28 21 15 8 1 1 55 23 851
2018 Human resources 24 27 26 14 8 0 1 51 22 365
2018 Financial management 25 26 22 13 10 1 2 53 24 181
2018 Procurement 3 49 17 14 17 0 0 52 31 35
2018 Real property 20 20 23 20 17 0 0 40 37 44
2018 Materiel management 31 17 27 22 3 0 0 48 25 33
2018 Information management 22 26 24 17 10 0 2 48 27 58
2018 Information technology 14 27 27 17 15 0 0 41 32 307
2018 Internal audit 29 25 24 10 12 0 0 54 22 32
2018 Evaluation 37 31 5 21 5 0 0 68 26 16
2018 Data sciences 27 19 34 20 0 0 0 46 20 26
2018 Policy 12 24 24 22 18 0 1 36 40 210
2018 Project management 10 27 26 22 16 0 0 37 37 142
2018 Other services to the public 24 25 23 14 11 1 2 51 26 197
2018 None of the above 19 23 20 18 18 0 1 43 37 526
2017 Client contact centre 27 23 21 17 11 1 1 51 28 155
2017 Federal regulators 19 28 25 12 13 1 2 49 26 110
2017 Compliance, inspection and enforcement 19 28 22 15 15 1 1 47 31 2144
2017 Communications or public affairs 22 37 11 19 7 0 3 61 27 72
2017 Access to information and privacy 33 32 7 20 7 0 0 66 27 47
2017 Security 20 29 23 15 12 1 1 49 28 772
2017 Science and technology 30 27 23 12 8 0 0 57 20 122
2017 Legal services 27 24 16 15 6 6 6 58 24 47
2017 Administration and operations 25 27 24 12 9 1 2 53 22 936
2017 Human resources 23 31 23 14 9 0 1 54 23 427
2017 Financial management 19 28 21 18 12 1 1 48 30 150
2017 Procurement 17 29 32 8 9 0 6 48 17 34
2017 Real property 20 17 31 21 12 0 0 37 33 41
2017 Materiel management 29 30 25 8 8 0 0 59 16 24
2017 Information management 25 29 27 9 9 0 2 55 18 62
2017 Information technology 16 24 22 19 15 1 2 42 35 377
2017 Internal audit 59 19 8 6 7 0 0 78 14 25
2017 Evaluation 6 33 36 8 16 0 0 39 25 14
2017 Data sciences 23 46 13 19 0 0 0 69 19 29
2017 Policy 12 22 28 21 17 0 0 34 38 263
2017 Project management 12 19 22 25 21 0 1 31 47 161
2017 Other services to the public 24 26 19 20 9 0 3 51 30 248
2017 None of the above 23 23 21 16 14 1 2 48 31 795

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 19 14 15 11 1 1 59 27 146
2020 Federal regulators 21 32 18 13 15 1 1 53 29 97
2020 Compliance, inspection and enforcement 25 26 18 13 17 0 1 51 30 2246
2020 Communications or public affairs 45 15 11 18 10 1 0 61 28 104
2020 Access to information and privacy 46 24 17 5 3 0 4 74 9 55
2020 Security 31 25 15 12 16 0 0 56 29 626
2020 Science and technology 48 24 16 4 8 0 1 72 12 169
2020 Legal services 33 30 16 10 10 0 1 64 20 96
2020 Administration and operations 40 27 14 8 9 1 1 68 17 1076
2020 Human resources 49 24 14 6 5 0 1 74 12 567
2020 Financial management 52 23 15 6 3 1 1 76 9 271
2020 Procurement 42 23 14 11 11 0 0 65 21 44
2020 Real property 48 22 14 8 8 1 0 71 15 85
2020 Materiel management 47 7 29 8 8 0 0 55 16 36
2020 Information management 51 24 9 7 8 1 0 76 15 93
2020 Information technology 47 26 13 7 6 1 1 73 13 511
2020 Internal audit 62 15 21 2 0 0 0 77 2 34
2020 Evaluation 45 28 14 13 0 0 0 73 13 19
2020 Data sciences 51 30 6 9 4 0 0 81 13 64
2020 Policy 43 30 15 8 4 0 0 73 12 342
2020 Project management 52 20 13 9 4 1 1 74 13 261
2020 Other services to the public 31 22 16 16 15 0 0 53 31 229
2020 None of the above 33 25 14 11 14 1 2 59 26 615
2019 Client contact centre 41 28 16 9 7 0 0 69 15 142
2019 Federal regulators 25 19 24 13 19 0 0 44 32 82
2019 Compliance, inspection and enforcement 23 27 19 15 16 0 1 50 31 2051
2019 Communications or public affairs 41 25 17 12 6 0 0 66 18 90
2019 Access to information and privacy 44 28 9 13 5 0 2 73 18 59
2019 Security 28 23 18 15 16 1 0 52 30 750
2019 Science and technology 41 28 13 11 8 0 0 69 18 122
2019 Legal services 22 28 22 16 13 0 0 49 29 75
2019 Administration and operations 38 26 15 11 10 0 1 65 20 965
2019 Human resources 45 25 15 8 6 0 1 70 15 477
2019 Financial management 45 24 16 9 5 1 0 70 14 226
2019 Procurement 31 18 19 23 9 0 0 49 32 51
2019 Real property 46 30 12 4 8 0 1 76 12 84
2019 Materiel management 25 39 13 13 7 0 3 66 21 33
2019 Information management 42 25 13 8 9 1 1 69 18 78
2019 Information technology 38 31 14 9 6 1 0 70 15 409
2019 Internal audit 52 33 10 2 2 0 0 85 5 32
2019 Data sciences 50 28 6 10 6 0 0 78 16 54
2019 Policy 36 29 17 10 8 0 0 65 18 247
2019 Project management 39 25 18 7 9 1 1 66 16 184
2019 Other services to the public 30 24 17 10 17 1 1 55 27 225
2019 None of the above 29 23 17 14 16 1 1 52 30 586

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 33 23 11 5 0 0 60 17 147
2020 Federal regulators 25 35 16 16 6 0 1 61 22 97
2020 Compliance, inspection and enforcement 29 29 22 11 8 0 1 58 20 2249
2020 Communications or public affairs 28 29 21 11 11 0 0 58 22 104
2020 Access to information and privacy 36 30 27 3 2 0 2 67 5 55
2020 Security 35 27 20 9 9 0 0 62 18 621
2020 Science and technology 38 34 15 7 6 0 0 72 13 169
2020 Legal services 21 26 31 14 8 0 0 47 22 96
2020 Administration and operations 32 32 20 10 6 0 1 64 16 1078
2020 Human resources 32 29 21 12 5 0 1 62 18 570
2020 Financial management 37 29 19 10 3 1 1 67 14 271
2020 Procurement 31 26 21 13 9 0 0 58 21 44
2020 Real property 29 31 22 9 7 1 0 61 17 85
2020 Materiel management 32 35 21 8 5 0 0 66 13 36
2020 Information management 37 31 14 8 7 1 3 70 16 93
2020 Information technology 35 30 20 8 6 0 1 66 14 510
2020 Internal audit 28 43 25 0 3 0 0 72 3 34
2020 Evaluation 45 23 18 13 0 0 0 69 13 19
2020 Data sciences 35 34 18 10 3 0 0 69 13 65
2020 Policy 25 35 24 8 7 0 0 60 16 343
2020 Project management 28 36 22 9 5 0 0 64 14 261
2020 Other services to the public 29 32 17 13 8 0 1 61 21 229
2020 None of the above 31 28 20 11 9 0 2 60 20 619

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 24 22 13 17 0 1 49 30 146
2020 Federal regulators 19 27 16 16 21 0 1 46 37 99
2020 Compliance, inspection and enforcement 15 25 24 17 18 0 1 41 35 2250
2020 Communications or public affairs 25 35 25 6 9 0 0 60 15 103
2020 Access to information and privacy 37 40 10 7 2 2 2 80 9 54
2020 Security 26 26 20 14 14 0 0 52 28 625
2020 Science and technology 37 38 12 8 3 0 2 77 11 167
2020 Legal services 22 35 27 14 3 0 0 56 17 96
2020 Administration and operations 27 31 21 12 8 1 1 59 20 1074
2020 Human resources 27 34 20 10 8 0 1 61 18 570
2020 Financial management 33 33 20 9 4 0 0 67 13 270
2020 Procurement 21 43 22 6 7 2 0 65 13 44
2020 Real property 16 44 20 8 9 3 0 62 18 86
2020 Materiel management 36 35 16 10 2 0 0 71 12 36
2020 Information management 34 25 20 12 5 1 3 62 17 93
2020 Information technology 34 31 22 9 4 0 0 65 13 511
2020 Internal audit 31 43 20 6 0 0 0 74 6 34
2020 Evaluation 51 18 27 4 0 0 0 69 4 19
2020 Data sciences 29 34 21 12 1 0 2 65 14 65
2020 Policy 27 29 26 10 7 0 0 56 18 343
2020 Project management 25 33 23 14 5 0 0 58 19 259
2020 Other services to the public 25 27 14 15 18 1 0 53 33 228
2020 None of the above 24 28 20 13 14 0 1 53 27 620
2019 Client contact centre 38 27 20 11 3 1 0 65 14 144
2019 Federal regulators 25 24 26 10 12 2 0 50 23 82
2019 Compliance, inspection and enforcement 19 27 23 17 13 0 1 46 30 2051
2019 Communications or public affairs 32 34 16 9 9 0 0 66 19 90
2019 Access to information and privacy 51 25 11 10 1 0 2 77 12 60
2019 Security 25 29 20 13 11 0 0 55 25 745
2019 Science and technology 32 34 20 9 4 0 1 67 14 121
2019 Legal services 18 27 33 11 12 0 0 45 23 74
2019 Administration and operations 32 33 18 10 6 0 1 65 16 966
2019 Human resources 35 29 22 7 6 0 0 64 13 479
2019 Financial management 31 37 18 10 4 0 0 68 14 228
2019 Procurement 21 32 18 22 6 2 0 53 29 50
2019 Real property 29 32 23 11 4 1 0 62 15 83
2019 Materiel management 43 30 21 5 2 0 0 72 7 32
2019 Information management 37 27 17 12 3 2 2 67 15 78
2019 Information technology 30 33 21 10 5 0 0 63 15 411
2019 Internal audit 48 26 19 7 0 0 0 74 7 32
2019 Data sciences 43 32 18 4 3 0 0 74 8 55
2019 Policy 25 29 23 13 10 0 0 55 22 244
2019 Project management 29 32 18 12 7 0 2 62 19 180
2019 Other services to the public 29 32 15 13 9 1 1 62 23 224
2019 None of the above 30 22 19 14 13 1 1 53 27 584
2018 Client contact centre 33 26 29 7 5 0 1 59 11 140
2018 Federal regulators 21 25 21 15 17 2 0 47 32 91
2018 Compliance, inspection and enforcement 16 27 24 17 15 0 0 44 32 1927
2018 Communications or public affairs 30 25 20 14 8 1 1 56 23 84
2018 Access to information and privacy 37 36 17 6 4 0 0 73 11 48
2018 Security 22 26 21 18 12 0 0 49 30 662
2018 Science and technology 24 36 18 9 10 1 2 62 20 105
2018 Legal services 21 33 24 14 8 0 0 54 21 66
2018 Administration and operations 27 30 22 11 8 0 1 58 20 846
2018 Human resources 28 29 23 13 6 0 0 57 20 366
2018 Financial management 29 27 23 14 5 2 1 57 19 179
2018 Procurement 23 29 20 20 9 0 0 52 28 35
2018 Real property 6 36 25 19 14 0 0 42 33 43
2018 Materiel management 33 32 18 14 3 0 0 64 17 34
2018 Information management 28 21 34 17 0 0 0 49 17 58
2018 Information technology 23 28 21 15 11 1 1 52 26 306
2018 Internal audit 24 33 11 26 7 0 0 56 33 32
2018 Evaluation 48 16 28 8 0 0 0 64 8 16
2018 Data sciences 38 19 26 13 5 0 0 57 18 26
2018 Policy 23 29 22 14 9 0 2 54 24 211
2018 Project management 15 33 25 15 11 1 0 49 26 141
2018 Other services to the public 22 34 21 13 8 1 2 57 21 195
2018 None of the above 21 30 22 13 12 0 1 52 26 517
2017 Client contact centre 25 18 31 13 8 3 2 45 22 155
2017 Federal regulators 21 29 27 9 14 1 0 50 23 110
2017 Compliance, inspection and enforcement 19 29 22 16 12 0 1 48 29 2138
2017 Communications or public affairs 35 25 22 11 4 0 4 62 15 72
2017 Access to information and privacy 38 27 22 9 4 0 0 65 13 47
2017 Security 20 30 23 15 11 1 1 50 26 770
2017 Science and technology 32 31 20 9 7 1 0 64 16 122
2017 Legal services 25 31 15 17 8 4 0 58 26 47
2017 Administration and operations 25 29 22 11 9 1 3 56 21 933
2017 Human resources 25 33 17 12 11 0 2 59 23 427
2017 Financial management 27 28 22 12 6 2 2 58 19 150
2017 Procurement 32 37 20 5 3 0 3 71 8 34
2017 Real property 26 14 31 14 12 4 0 41 27 41
2017 Materiel management 31 33 25 4 4 0 4 66 8 24
2017 Information management 31 29 23 10 6 0 2 62 16 62
2017 Information technology 25 30 21 12 8 1 2 57 21 375
2017 Internal audit 31 28 24 17 0 0 0 59 17 25
2017 Evaluation 13 46 33 8 0 0 0 59 8 14
2017 Data sciences 19 44 27 7 2 0 0 63 10 29
2017 Policy 25 28 21 15 8 0 3 54 24 262
2017 Project management 23 26 25 14 11 0 2 50 25 160
2017 Other services to the public 24 27 21 17 9 0 2 53 26 247
2017 None of the above 26 23 21 14 11 1 3 52 26 796

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 27 8 5 7 0 1 80 12 145
2020 Federal regulators 47 20 13 8 10 1 1 69 18 99
2020 Compliance, inspection and enforcement 36 29 17 10 8 0 0 66 18 2235
2020 Communications or public affairs 51 22 15 2 7 0 3 75 9 103
2020 Access to information and privacy 56 19 17 2 1 0 4 78 3 56
2020 Security 41 28 18 5 7 0 0 69 13 622
2020 Science and technology 58 19 13 3 3 0 3 80 7 169
2020 Legal services 31 27 22 14 5 0 1 59 19 95
2020 Administration and operations 47 27 15 4 5 0 2 76 9 1073
2020 Human resources 53 25 14 4 2 0 2 80 6 569
2020 Financial management 62 23 9 3 3 0 1 86 5 273
2020 Procurement 61 28 5 7 0 0 0 89 7 44
2020 Real property 54 26 14 2 2 0 1 81 4 87
2020 Materiel management 40 24 18 8 0 9 0 71 9 36
2020 Information management 50 17 20 5 7 0 1 68 12 92
2020 Information technology 57 24 11 4 2 0 1 82 7 510
2020 Internal audit 47 28 4 15 5 0 0 76 20 34
2020 Evaluation 77 9 14 0 0 0 0 86 0 19
2020 Data sciences 52 27 15 5 2 0 0 78 7 64
2020 Policy 50 26 15 4 3 1 2 78 7 340
2020 Project management 59 24 12 3 1 0 0 84 4 261
2020 Other services to the public 42 27 15 8 7 0 0 70 15 225
2020 None of the above 43 25 15 7 7 0 2 70 14 612
2019 Client contact centre 59 17 15 5 3 0 1 77 8 143
2019 Federal regulators 33 24 21 7 14 0 1 58 21 82
2019 Compliance, inspection and enforcement 31 27 19 11 11 0 1 59 22 2045
2019 Communications or public affairs 46 39 9 2 4 0 0 85 6 90
2019 Access to information and privacy 67 11 13 3 3 0 3 80 6 60
2019 Security 38 26 16 11 8 0 1 64 19 743
2019 Science and technology 52 21 15 4 5 1 2 76 9 122
2019 Legal services 28 28 22 8 13 0 0 57 21 75
2019 Administration and operations 53 24 12 6 3 0 1 78 10 967
2019 Human resources 57 22 12 3 4 0 1 81 7 478
2019 Financial management 55 29 9 2 4 0 1 85 6 226
2019 Procurement 50 27 7 10 0 0 5 82 11 50
2019 Real property 51 25 16 2 4 0 2 77 7 84
2019 Materiel management 41 27 23 5 3 0 0 68 9 33
2019 Information management 53 19 14 4 4 0 6 77 9 78
2019 Information technology 49 27 13 4 4 0 2 77 9 409
2019 Internal audit 62 19 12 7 0 0 0 81 7 32
2019 Data sciences 68 17 10 5 0 0 0 85 5 55
2019 Policy 47 27 14 5 4 0 3 76 10 246
2019 Project management 52 23 13 5 5 0 2 76 11 183
2019 Other services to the public 44 22 15 11 7 0 1 67 18 223
2019 None of the above 40 23 16 8 10 1 2 65 18 584
2018 Client contact centre 48 21 14 7 6 1 3 72 14 138
2018 Federal regulators 40 24 16 7 10 2 1 66 17 90
2018 Compliance, inspection and enforcement 33 29 18 11 8 0 1 63 19 1924
2018 Communications or public affairs 46 26 15 9 4 0 0 72 13 85
2018 Access to information and privacy 71 21 6 0 2 0 0 91 2 48
2018 Security 35 29 18 10 7 0 1 65 17 661
2018 Science and technology 45 19 16 7 10 0 4 67 17 106
2018 Legal services 33 23 26 10 8 0 0 56 18 66
2018 Administration and operations 50 25 15 5 3 0 2 76 8 844
2018 Human resources 54 22 13 6 3 0 2 78 9 363
2018 Financial management 53 25 14 2 3 1 1 80 6 179
2018 Procurement 57 31 0 9 0 0 3 91 9 35
2018 Real property 49 20 16 2 9 0 3 71 12 44
2018 Materiel management 38 20 30 5 7 0 0 58 12 34
2018 Information management 45 22 12 3 13 0 4 70 17 58
2018 Information technology 42 26 15 6 9 1 1 70 15 307
2018 Internal audit 59 18 16 2 0 4 0 80 2 31
2018 Evaluation 79 16 0 5 0 0 0 95 5 16
2018 Data sciences 50 29 17 3 0 0 0 80 3 26
2018 Policy 48 23 12 10 5 0 2 72 15 211
2018 Project management 44 23 17 10 5 0 1 67 15 142
2018 Other services to the public 45 24 12 7 9 1 1 71 17 192
2018 None of the above 41 23 16 9 9 0 1 66 18 523
2017 Client contact centre 47 24 17 5 3 0 3 74 9 155
2017 Federal regulators 42 20 17 14 6 1 0 62 20 111
2017 Compliance, inspection and enforcement 34 29 18 10 7 0 1 64 18 2148
2017 Communications or public affairs 49 22 19 6 4 0 0 71 10 72
2017 Access to information and privacy 57 22 9 7 0 0 6 84 7 47
2017 Security 37 28 18 9 6 0 2 66 15 776
2017 Science and technology 44 23 18 7 6 0 1 68 14 121
2017 Legal services 44 28 6 13 2 4 2 77 16 47
2017 Administration and operations 49 25 13 6 4 1 2 76 11 941
2017 Human resources 53 23 11 5 4 0 3 79 9 431
2017 Financial management 51 25 10 7 3 0 4 79 10 154
2017 Procurement 61 17 10 0 3 0 9 86 3 34
2017 Real property 57 25 10 2 5 0 0 83 7 41
2017 Materiel management 58 25 8 4 4 0 0 84 8 24
2017 Information management 44 33 10 7 4 0 1 79 11 62
2017 Information technology 46 23 15 7 4 1 4 73 12 380
2017 Internal audit 66 19 3 8 0 0 4 88 9 24
2017 Evaluation 42 49 8 0 0 0 0 92 0 14
2017 Data sciences 72 8 10 10 0 0 0 80 10 29
2017 Policy 49 24 12 6 7 0 2 75 12 264
2017 Project management 47 21 15 10 4 0 2 70 15 164
2017 Other services to the public 41 24 14 11 7 0 2 67 19 250
2017 None of the above 44 24 18 7 5 0 2 69 13 799

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 34 18 8 5 0 0 68 14 147
2020 Federal regulators 32 29 19 12 7 1 0 62 19 100
2020 Compliance, inspection and enforcement 30 31 20 10 8 0 1 61 19 2236
2020 Communications or public affairs 26 36 26 4 8 0 1 62 12 102
2020 Access to information and privacy 42 28 19 7 1 0 2 72 9 56
2020 Security 35 31 20 8 7 0 0 65 15 623
2020 Science and technology 39 33 16 8 3 0 1 73 11 170
2020 Legal services 21 24 25 16 13 0 0 46 29 95
2020 Administration and operations 39 32 19 5 3 0 1 72 9 1073
2020 Human resources 35 34 18 8 4 0 1 70 12 570
2020 Financial management 41 32 18 6 2 0 0 73 8 273
2020 Procurement 25 41 14 9 11 0 0 66 19 44
2020 Real property 31 26 27 7 8 0 0 57 16 86
2020 Materiel management 54 29 14 3 0 0 0 83 3 36
2020 Information management 32 43 11 7 6 0 1 76 13 93
2020 Information technology 43 34 14 6 3 0 0 77 9 510
2020 Internal audit 30 40 23 8 0 0 0 70 8 34
2020 Evaluation 36 32 23 5 5 0 0 68 9 19
2020 Data sciences 33 43 15 8 1 0 0 76 9 65
2020 Policy 27 40 22 8 3 0 0 67 11 344
2020 Project management 37 37 19 5 2 0 0 74 7 264
2020 Other services to the public 34 29 20 10 6 0 1 64 16 229
2020 None of the above 32 32 20 9 6 0 2 65 15 608

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 24 7 4 4 0 1 84 9 147
2020 Federal regulators 58 18 10 1 10 2 1 78 12 99
2020 Compliance, inspection and enforcement 58 17 9 4 5 1 5 80 10 2239
2020 Communications or public affairs 70 15 2 4 2 0 7 91 7 102
2020 Access to information and privacy 68 14 10 2 1 0 4 86 4 55
2020 Security 63 17 9 4 5 0 3 82 9 622
2020 Science and technology 70 12 6 2 1 0 10 90 3 170
2020 Legal services 60 20 13 3 1 0 3 82 4 95
2020 Administration and operations 69 15 7 2 3 0 5 88 5 1074
2020 Human resources 69 16 5 2 1 0 6 91 4 571
2020 Financial management 72 16 6 2 1 0 3 91 3 271
2020 Procurement 72 19 4 3 0 0 2 93 3 44
2020 Real property 66 14 7 3 1 1 8 88 4 86
2020 Materiel management 82 13 5 0 0 0 0 95 0 36
2020 Information management 67 17 5 2 3 0 6 90 5 92
2020 Information technology 67 18 7 3 1 0 4 88 5 510
2020 Internal audit 65 16 9 6 0 0 4 84 6 34
2020 Evaluation 81 9 0 5 0 0 5 95 5 19
2020 Data sciences 61 25 7 0 0 0 6 92 0 65
2020 Policy 68 16 7 3 2 0 4 89 4 341
2020 Project management 74 17 3 3 0 0 3 93 4 262
2020 Other services to the public 59 19 9 3 6 0 4 81 10 228
2020 None of the above 60 16 7 5 4 1 6 83 9 614
2019 Client contact centre 68 11 10 3 2 0 6 84 6 145
2019 Federal regulators 59 12 7 5 9 2 6 77 15 82
2019 Compliance, inspection and enforcement 57 16 9 6 6 1 6 78 13 2047
2019 Communications or public affairs 78 14 2 2 2 0 3 94 4 89
2019 Access to information and privacy 75 7 6 6 2 0 4 85 8 60
2019 Security 58 17 8 3 7 2 6 81 11 751
2019 Science and technology 65 16 4 1 4 2 9 91 5 121
2019 Legal services 58 16 4 8 4 1 8 82 13 74
2019 Administration and operations 69 12 6 2 3 1 7 87 6 967
2019 Human resources 67 13 7 2 2 1 8 88 5 477
2019 Financial management 70 13 5 2 4 1 5 88 6 227
2019 Procurement 64 13 9 2 2 2 7 85 5 51
2019 Real property 69 15 5 1 3 2 4 90 5 84
2019 Materiel management 65 10 18 3 0 0 3 78 3 33
2019 Information management 65 17 5 3 4 0 5 87 8 78
2019 Information technology 69 14 6 2 3 1 5 89 5 412
2019 Internal audit 83 2 2 0 0 9 3 97 0 31
2019 Data sciences 79 11 6 2 0 0 2 92 2 55
2019 Policy 66 16 7 2 1 0 7 89 4 247
2019 Project management 67 13 5 4 4 0 7 86 9 182
2019 Other services to the public 61 16 8 3 7 2 4 81 10 224
2019 None of the above 60 14 6 3 8 2 8 82 12 584
2018 Client contact centre 50 23 13 4 4 1 4 78 9 140
2018 Federal regulators 43 17 11 8 14 0 6 64 23 91
2018 Compliance, inspection and enforcement 51 19 11 7 8 1 4 73 15 1926
2018 Communications or public affairs 61 15 12 2 5 0 5 80 8 85
2018 Access to information and privacy 69 20 4 0 2 0 4 93 2 48
2018 Security 54 22 10 4 7 1 2 79 11 656
2018 Science and technology 56 13 12 8 5 0 6 73 14 106
2018 Legal services 47 28 13 6 0 0 6 79 7 66
2018 Administration and operations 63 17 7 3 3 0 5 85 7 847
2018 Human resources 69 16 7 2 1 0 5 89 3 367
2018 Financial management 73 11 6 2 2 2 4 89 5 180
2018 Procurement 53 29 3 3 3 0 9 90 7 35
2018 Real property 64 18 10 2 2 0 3 85 5 44
2018 Materiel management 46 17 18 10 6 0 3 65 16 34
2018 Information management 62 13 5 11 5 0 4 78 17 57
2018 Information technology 59 16 12 3 5 2 4 79 9 304
2018 Internal audit 53 28 4 0 3 4 8 92 3 32
2018 Evaluation 79 8 8 5 0 0 0 87 5 16
2018 Data sciences 84 8 5 3 0 0 0 92 3 25
2018 Policy 65 16 6 3 2 1 8 88 5 211
2018 Project management 67 11 11 3 4 1 4 82 7 142
2018 Other services to the public 53 18 11 6 9 2 3 74 15 195
2018 None of the above 55 15 11 4 9 1 5 74 14 524

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 14 6 4 6 1 0 85 9 145
2020 Federal regulators 62 13 6 5 12 2 0 77 17 100
2020 Compliance, inspection and enforcement 58 16 9 7 8 1 2 76 15 2234
2020 Communications or public affairs 78 9 4 3 0 2 4 92 3 103
2020 Access to information and privacy 69 17 0 6 0 0 8 94 6 56
2020 Security 63 15 8 6 7 1 1 79 12 623
2020 Science and technology 75 8 2 1 5 2 8 91 7 168
2020 Legal services 73 16 5 2 1 1 2 91 3 93
2020 Administration and operations 72 12 6 4 4 1 3 86 8 1075
2020 Human resources 78 10 3 2 3 1 4 92 5 571
2020 Financial management 81 8 2 2 2 1 3 93 4 272
2020 Procurement 75 5 7 7 4 0 2 82 11 43
2020 Real property 68 13 6 4 2 1 5 87 7 86
2020 Materiel management 73 10 5 3 9 0 0 83 12 36
2020 Information management 76 4 6 3 6 1 3 83 10 91
2020 Information technology 77 12 5 3 2 1 1 90 6 511
2020 Internal audit 90 7 0 3 0 0 0 97 3 34
2020 Evaluation 86 14 0 0 0 0 0 100 0 19
2020 Data sciences 77 17 0 1 0 0 4 99 1 65
2020 Policy 77 10 4 2 3 1 2 90 5 344
2020 Project management 84 8 3 2 2 0 2 94 4 264
2020 Other services to the public 60 15 11 6 5 0 2 77 12 229
2020 None of the above 64 13 7 4 6 1 4 81 11 610
2019 Client contact centre 64 12 11 6 4 0 2 79 10 144
2019 Federal regulators 57 15 7 7 11 0 2 74 18 82
2019 Compliance, inspection and enforcement 52 19 12 7 9 1 1 72 16 2060
2019 Communications or public affairs 68 18 4 6 4 0 1 87 9 89
2019 Access to information and privacy 69 7 7 13 4 0 0 76 16 62
2019 Security 61 16 8 5 7 1 1 79 13 753
2019 Science and technology 71 15 5 1 5 1 2 89 6 122
2019 Legal services 50 22 5 12 7 1 3 75 19 74
2019 Administration and operations 64 14 9 4 6 1 2 81 10 970
2019 Human resources 72 12 5 4 5 0 2 86 9 482
2019 Financial management 69 13 5 5 3 0 4 87 8 228
2019 Procurement 61 18 9 4 2 2 4 84 6 51
2019 Real property 67 16 6 6 3 0 1 84 10 84
2019 Materiel management 70 14 3 3 3 0 7 89 7 33
2019 Information management 64 11 5 5 8 0 8 81 14 78
2019 Information technology 72 14 6 3 3 1 2 88 6 410
2019 Internal audit 79 9 2 0 2 7 0 95 3 32
2019 Data sciences 80 10 8 1 0 0 1 91 1 56
2019 Policy 68 15 3 3 6 1 3 87 9 247
2019 Project management 68 15 4 5 5 1 3 87 10 182
2019 Other services to the public 54 15 11 6 10 1 3 72 17 226
2019 None of the above 54 17 10 6 8 1 4 74 15 585
2018 Client contact centre 53 15 13 4 9 4 2 73 14 141
2018 Federal regulators 48 16 17 5 11 2 2 66 16 92
2018 Compliance, inspection and enforcement 48 20 13 8 9 1 2 70 17 1930
2018 Communications or public affairs 54 22 13 5 3 0 3 78 8 85
2018 Access to information and privacy 59 14 12 2 6 2 4 78 9 48
2018 Security 49 21 13 6 9 0 1 71 15 665
2018 Science and technology 59 15 10 2 7 3 4 80 10 106
2018 Legal services 56 16 9 8 8 0 3 74 16 66
2018 Administration and operations 59 18 8 5 6 1 4 81 11 846
2018 Human resources 71 12 5 3 5 0 3 87 8 366
2018 Financial management 65 9 9 5 6 1 5 79 12 179
2018 Procurement 56 18 15 3 3 3 3 78 6 35
2018 Real property 56 7 16 13 5 0 3 65 18 44
2018 Materiel management 56 6 17 6 9 0 6 66 16 34
2018 Information management 59 15 9 2 8 2 5 80 11 59
2018 Information technology 58 15 10 5 5 3 3 78 12 306
2018 Internal audit 58 10 6 6 10 9 0 76 17 32
2018 Evaluation 58 8 16 13 5 0 0 66 19 16
2018 Data sciences 72 12 4 8 0 5 0 88 8 26
2018 Policy 58 16 6 6 9 1 5 79 15 211
2018 Project management 61 14 9 5 6 2 3 79 12 142
2018 Other services to the public 55 15 12 7 8 1 2 72 15 195
2018 None of the above 49 19 9 7 11 2 3 72 19 526
2017 Client contact centre 55 17 9 7 10 0 3 74 17 155
2017 Federal regulators 50 24 6 11 7 1 1 75 19 110
2017 Compliance, inspection and enforcement 54 19 10 7 7 0 2 75 15 2146
2017 Communications or public affairs 75 13 7 0 0 3 2 93 0 72
2017 Access to information and privacy 73 8 2 4 6 0 6 87 11 47
2017 Security 54 23 9 6 5 1 1 79 11 775
2017 Science and technology 70 14 5 4 4 1 2 86 8 122
2017 Legal services 53 17 6 2 6 8 7 83 10 47
2017 Administration and operations 61 17 8 4 5 1 3 82 10 939
2017 Human resources 66 15 7 4 4 1 3 85 8 428
2017 Financial management 66 13 7 5 6 1 2 82 11 154
2017 Procurement 81 7 5 0 0 0 6 94 0 34
2017 Real property 55 21 12 2 7 0 2 78 10 41
2017 Materiel management 78 4 0 9 4 4 0 86 14 24
2017 Information management 55 22 12 3 5 0 2 79 8 62
2017 Information technology 62 15 9 4 5 1 4 81 10 379
2017 Internal audit 73 8 4 0 10 0 4 85 11 25
2017 Evaluation 57 23 0 6 14 0 0 79 21 14
2017 Data sciences 89 9 0 2 0 0 0 98 2 29
2017 Policy 67 12 8 5 5 1 1 81 11 264
2017 Project management 62 12 9 5 7 1 4 77 13 164
2017 Other services to the public 48 17 14 12 5 1 3 67 18 247
2017 None of the above 58 16 9 6 6 1 3 78 12 797

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 23 9 2 2 0 2 87 4 146
2020 Federal regulators 47 22 17 5 5 2 1 72 11 100
2020 Compliance, inspection and enforcement 50 28 13 5 4 0 1 79 9 2232
2020 Communications or public affairs 65 21 6 4 2 0 2 88 6 100
2020 Access to information and privacy 67 20 4 2 0 0 7 94 2 54
2020 Security 56 25 10 4 5 0 1 81 9 623
2020 Science and technology 67 18 5 3 3 0 5 89 6 167
2020 Legal services 72 18 4 4 2 0 0 90 6 95
2020 Administration and operations 60 22 8 4 3 0 3 85 7 1073
2020 Human resources 71 19 4 2 1 0 2 92 4 573
2020 Financial management 72 17 8 1 1 0 1 89 3 274
2020 Procurement 69 21 6 0 5 0 0 90 5 44
2020 Real property 67 14 11 5 0 0 3 83 6 86
2020 Materiel management 64 14 10 3 9 0 0 78 12 36
2020 Information management 66 12 14 3 2 1 2 81 5 91
2020 Information technology 67 21 6 4 1 0 1 89 5 510
2020 Internal audit 85 13 0 2 0 0 0 98 2 33
2020 Evaluation 64 23 14 0 0 0 0 86 0 19
2020 Data sciences 74 16 8 0 0 0 2 91 0 64
2020 Policy 72 17 7 2 1 0 1 90 3 343
2020 Project management 72 19 5 2 0 0 1 93 3 261
2020 Other services to the public 52 29 10 5 2 0 1 82 8 226
2020 None of the above 58 23 8 4 4 0 3 84 7 611
2019 Client contact centre 47 29 14 4 6 0 0 76 10 143
2019 Federal regulators 46 30 9 6 8 0 1 77 14 82
2019 Compliance, inspection and enforcement 40 34 14 6 5 0 1 74 11 2055
2019 Communications or public affairs 44 32 13 7 3 0 2 77 10 90
2019 Access to information and privacy 54 31 10 4 0 0 1 86 4 62
2019 Security 47 29 14 6 5 0 1 76 10 749
2019 Science and technology 57 25 12 2 2 1 0 84 4 122
2019 Legal services 49 24 19 8 0 0 0 73 8 74
2019 Administration and operations 50 27 14 4 3 0 1 79 7 974
2019 Human resources 62 23 6 4 3 0 1 87 7 479
2019 Financial management 60 26 6 3 3 0 2 87 7 229
2019 Procurement 50 29 16 2 4 0 0 79 5 51
2019 Real property 58 23 14 1 2 0 1 82 3 84
2019 Materiel management 62 16 12 3 7 0 0 78 10 32
2019 Information management 53 27 12 1 3 0 3 83 5 77
2019 Information technology 57 25 11 4 3 0 1 83 6 410
2019 Internal audit 74 14 2 0 2 7 0 95 3 32
2019 Data sciences 68 18 8 6 0 0 0 86 6 54
2019 Policy 63 21 8 3 4 0 1 85 8 246
2019 Project management 55 29 8 4 1 0 3 86 6 183
2019 Other services to the public 36 33 14 8 6 1 2 71 15 225
2019 None of the above 45 29 13 6 4 1 2 76 10 583
2018 Client contact centre 40 30 18 6 5 0 1 70 11 141
2018 Federal regulators 37 29 23 6 5 0 0 67 10 92
2018 Compliance, inspection and enforcement 37 36 15 7 4 0 0 73 11 1931
2018 Communications or public affairs 56 21 15 5 3 0 0 77 8 85
2018 Access to information and privacy 46 24 18 6 6 0 0 70 12 49
2018 Security 40 34 16 6 4 0 0 74 10 664
2018 Science and technology 49 25 11 5 4 0 5 79 10 105
2018 Legal services 45 33 12 5 5 0 0 78 10 67
2018 Administration and operations 46 31 13 5 4 0 1 78 9 850
2018 Human resources 59 24 9 4 3 0 0 84 7 366
2018 Financial management 53 29 11 3 3 0 1 83 6 180
2018 Procurement 37 27 24 3 9 0 0 64 12 34
2018 Real property 59 23 12 7 0 0 0 82 7 44
2018 Materiel management 45 28 15 7 6 0 0 73 13 35
2018 Information management 49 30 14 4 3 0 0 79 7 59
2018 Information technology 48 32 10 3 3 1 2 83 7 307
2018 Internal audit 61 18 12 2 3 0 4 82 5 32
2018 Evaluation 49 36 9 6 0 0 0 85 6 14
2018 Data sciences 61 17 10 8 0 0 5 81 9 26
2018 Policy 48 27 12 6 6 0 1 76 12 209
2018 Project management 58 23 11 6 1 0 0 81 7 142
2018 Other services to the public 44 32 13 5 5 1 1 77 10 198
2018 None of the above 43 30 14 6 6 0 1 74 11 522
2017 Client contact centre 46 26 13 8 4 1 2 75 12 155
2017 Federal regulators 46 31 12 7 2 1 1 78 9 111
2017 Compliance, inspection and enforcement 39 34 14 7 4 0 1 75 11 2148
2017 Communications or public affairs 54 31 11 4 0 0 0 85 4 72
2017 Access to information and privacy 57 29 7 2 2 0 2 88 5 47
2017 Security 41 34 14 7 3 0 1 76 10 775
2017 Science and technology 40 29 12 11 6 1 2 71 17 122
2017 Legal services 43 38 12 2 0 4 0 85 2 47
2017 Administration and operations 46 31 13 5 4 0 2 78 9 944
2017 Human resources 58 23 10 4 2 1 2 83 6 429
2017 Financial management 54 28 8 5 3 0 3 83 9 153
2017 Procurement 51 32 6 3 2 0 6 89 5 34
2017 Real property 51 23 14 5 7 0 0 74 12 41
2017 Materiel management 66 12 18 0 4 0 0 78 4 24
2017 Information management 53 21 14 7 5 0 1 75 11 62
2017 Information technology 53 25 12 4 3 1 3 81 7 379
2017 Internal audit 52 37 3 0 4 0 4 92 4 25
2017 Evaluation 42 29 14 0 14 0 0 71 14 14
2017 Data sciences 70 21 9 0 0 0 0 91 0 29
2017 Policy 56 27 7 3 3 0 2 86 7 264
2017 Project management 41 35 11 7 4 0 2 77 11 164
2017 Other services to the public 39 34 17 5 3 1 2 75 8 248
2017 None of the above 46 28 13 5 5 1 2 76 11 797

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 19 10 4 6 0 1 79 11 147
2020 Federal regulators 43 21 14 9 12 1 1 65 21 99
2020 Compliance, inspection and enforcement 47 21 11 9 11 0 1 69 20 2243
2020 Communications or public affairs 58 18 9 8 7 0 0 76 15 102
2020 Access to information and privacy 62 18 4 9 0 0 7 86 9 55
2020 Security 52 18 12 8 10 0 0 70 18 625
2020 Science and technology 67 18 4 3 5 0 3 88 8 169
2020 Legal services 53 23 13 6 4 0 0 77 10 95
2020 Administration and operations 63 16 9 4 6 0 2 81 10 1072
2020 Human resources 70 15 6 5 2 0 2 87 7 568
2020 Financial management 70 15 7 5 2 0 1 86 7 274
2020 Procurement 62 9 15 6 6 2 0 72 13 44
2020 Real property 57 21 6 9 2 1 4 82 11 86
2020 Materiel management 70 11 7 6 6 0 0 81 12 36
2020 Information management 71 6 8 6 6 1 1 79 13 93
2020 Information technology 69 13 7 6 3 0 1 84 9 513
2020 Internal audit 78 15 2 3 2 0 0 93 6 34
2020 Evaluation 59 5 9 27 0 0 0 64 27 19
2020 Data sciences 68 20 8 2 1 0 2 89 3 65
2020 Policy 65 19 8 4 3 0 1 85 8 342
2020 Project management 73 14 6 4 2 0 2 88 6 263
2020 Other services to the public 51 18 12 9 9 0 1 70 18 226
2020 None of the above 56 18 8 7 8 0 2 77 15 614
2019 Client contact centre 59 19 12 3 6 0 0 78 10 144
2019 Federal regulators 45 21 14 9 12 0 0 66 21 81
2019 Compliance, inspection and enforcement 41 23 15 9 11 0 1 65 20 2037
2019 Communications or public affairs 53 25 11 7 3 0 3 80 9 90
2019 Access to information and privacy 53 16 13 9 8 0 1 70 16 59
2019 Security 49 21 14 7 7 0 1 71 15 747
2019 Science and technology 65 17 7 7 3 1 1 83 10 122
2019 Legal services 43 22 13 15 7 0 0 65 22 73
2019 Administration and operations 59 18 11 5 5 0 2 78 11 969
2019 Human resources 62 20 9 5 4 0 1 82 9 478
2019 Financial management 63 17 7 4 7 0 2 82 11 229
2019 Procurement 49 19 17 8 7 0 0 68 16 51
2019 Real property 59 22 9 4 2 1 2 84 7 83
2019 Materiel management 69 19 3 2 7 0 0 88 9 32
2019 Information management 50 20 15 1 10 0 4 73 11 78
2019 Information technology 63 18 10 4 4 0 1 82 8 410
2019 Internal audit 67 10 7 7 2 7 0 82 10 32
2019 Data sciences 73 7 13 3 4 0 0 80 7 55
2019 Policy 56 18 13 5 6 0 1 75 12 246
2019 Project management 65 14 5 6 7 1 2 81 13 182
2019 Other services to the public 36 29 8 14 10 0 2 66 25 225
2019 None of the above 47 22 13 8 8 1 2 70 16 580
2018 Client contact centre 43 23 17 6 9 1 1 67 16 142
2018 Federal regulators 22 28 22 8 19 0 0 50 27 92
2018 Compliance, inspection and enforcement 33 26 18 13 10 0 0 59 23 1922
2018 Communications or public affairs 49 18 15 11 5 1 0 68 17 84
2018 Access to information and privacy 51 17 16 12 4 0 0 68 16 49
2018 Security 36 25 18 10 11 0 0 61 21 659
2018 Science and technology 47 24 16 2 6 0 5 74 9 105
2018 Legal services 39 23 15 11 11 0 0 63 22 67
2018 Administration and operations 49 22 14 8 6 0 1 72 14 848
2018 Human resources 57 21 13 5 5 0 0 78 9 366
2018 Financial management 56 24 8 3 7 1 1 82 10 179
2018 Procurement 41 17 27 9 6 0 0 58 15 34
2018 Real property 57 18 12 6 7 0 0 75 14 43
2018 Materiel management 44 31 8 12 5 0 0 75 18 35
2018 Information management 50 20 15 9 5 0 0 71 14 59
2018 Information technology 45 25 13 6 10 1 1 71 16 305
2018 Internal audit 50 12 13 12 9 0 4 65 22 32
2018 Evaluation 52 11 15 21 0 0 0 63 21 14
2018 Data sciences 55 29 9 0 3 0 5 87 3 26
2018 Policy 42 22 16 9 10 0 1 65 19 207
2018 Project management 47 25 13 9 6 0 0 72 15 142
2018 Other services to the public 40 27 11 10 11 1 1 67 21 197
2018 None of the above 40 22 14 10 12 1 1 63 23 521
2017 Client contact centre 47 24 10 9 8 1 2 73 17 155
2017 Federal regulators 40 24 9 14 11 1 1 65 26 111
2017 Compliance, inspection and enforcement 38 25 15 10 10 0 1 64 21 2146
2017 Communications or public affairs 60 23 11 3 2 0 1 84 4 72
2017 Access to information and privacy 52 24 9 4 6 0 4 80 11 47
2017 Security 43 24 14 9 7 0 1 68 17 774
2017 Science and technology 59 19 5 7 6 1 2 81 14 122
2017 Legal services 47 26 13 6 4 4 0 76 11 47
2017 Administration and operations 53 21 10 7 6 1 2 77 13 940
2017 Human resources 57 20 11 6 4 1 2 79 10 432
2017 Financial management 58 21 7 7 5 1 2 80 12 153
2017 Procurement 62 21 9 3 0 3 3 88 3 34
2017 Real property 50 10 12 19 9 0 0 59 28 41
2017 Materiel management 67 13 12 0 4 4 0 83 4 24
2017 Information management 59 26 6 5 2 0 2 87 7 62
2017 Information technology 51 19 14 7 5 1 3 73 12 379
2017 Internal audit 64 21 0 4 6 0 4 89 11 25
2017 Evaluation 20 35 23 23 0 0 0 55 23 14
2017 Data sciences 74 14 4 0 6 0 2 90 6 29
2017 Policy 52 21 12 8 5 0 2 74 14 263
2017 Project management 44 25 12 8 9 0 2 70 17 164
2017 Other services to the public 38 24 14 13 9 1 1 63 22 248
2017 None of the above 46 23 11 8 9 1 3 71 17 796

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 10 5 2 0 1 15 92 2 147
2020 Federal regulators 53 10 6 1 5 1 23 83 9 99
2020 Compliance, inspection and enforcement 50 11 5 2 2 0 30 87 6 2244
2020 Communications or public affairs 58 11 3 1 0 0 27 94 1 103
2020 Access to information and privacy 65 8 0 0 0 0 26 100 0 56
2020 Security 62 9 4 2 2 0 21 90 5 625
2020 Science and technology 67 13 2 2 1 0 15 94 3 170
2020 Legal services 57 6 4 2 2 0 28 88 6 95
2020 Administration and operations 60 10 4 2 2 0 22 90 4 1074
2020 Human resources 66 11 5 1 1 0 16 92 3 572
2020 Financial management 71 12 4 2 1 0 10 92 4 274
2020 Procurement 74 4 4 2 0 0 16 94 2 44
2020 Real property 61 13 8 1 0 1 16 89 1 87
2020 Materiel management 63 7 13 2 0 0 15 82 2 36
2020 Information management 69 7 5 0 3 1 16 91 3 92
2020 Information technology 66 12 5 2 1 0 14 91 3 511
2020 Internal audit 75 11 2 0 0 0 11 98 0 34
2020 Evaluation 54 14 5 0 0 0 28 94 0 19
2020 Data sciences 69 12 1 0 0 0 17 99 0 65
2020 Policy 59 12 4 1 1 0 24 93 2 342
2020 Project management 68 10 5 1 0 0 16 93 2 264
2020 Other services to the public 54 8 6 2 0 0 29 87 4 229
2020 None of the above 57 12 5 1 1 0 25 92 2 614
2019 Client contact centre 60 12 4 1 0 0 23 93 2 144
2019 Federal regulators 48 11 11 0 4 3 24 80 5 80
2019 Compliance, inspection and enforcement 49 10 7 2 2 0 31 85 5 2042
2019 Communications or public affairs 63 8 6 2 0 0 21 90 3 88
2019 Access to information and privacy 60 6 5 2 2 0 26 89 5 62
2019 Security 53 12 6 2 2 1 26 87 4 745
2019 Science and technology 62 11 5 1 1 0 19 90 3 122
2019 Legal services 54 11 4 1 0 0 30 92 2 70
2019 Administration and operations 57 9 5 2 2 0 24 87 6 961
2019 Human resources 60 11 6 2 1 0 20 90 3 476
2019 Financial management 60 14 5 2 1 0 18 90 4 229
2019 Procurement 73 8 3 0 0 0 16 96 0 51
2019 Real property 71 6 7 2 2 0 12 88 5 84
2019 Materiel management 73 2 5 0 0 0 20 94 0 33
2019 Information management 65 6 5 1 1 0 22 91 3 77
2019 Information technology 62 12 5 4 1 0 16 88 6 407
2019 Internal audit 67 13 3 5 0 8 5 91 6 31
2019 Data sciences 67 15 5 0 0 0 12 94 0 56
2019 Policy 58 12 4 0 2 0 24 91 3 246
2019 Project management 59 16 4 2 3 0 17 90 5 181
2019 Other services to the public 50 9 6 1 2 1 32 88 4 221
2019 None of the above 54 10 6 3 2 1 26 86 6 577
2018 Client contact centre 58 8 4 4 2 0 25 88 7 139
2018 Federal regulators 42 13 3 0 0 0 42 94 0 92
2018 Compliance, inspection and enforcement 44 11 6 2 1 0 35 86 6 1910
2018 Communications or public affairs 58 7 8 2 0 0 25 86 3 85
2018 Access to information and privacy 38 22 9 0 0 0 31 87 0 47
2018 Security 51 12 7 3 2 0 25 85 6 656
2018 Science and technology 45 15 10 1 5 1 23 80 7 105
2018 Legal services 48 11 8 2 6 0 26 80 10 66
2018 Administration and operations 49 13 6 2 1 0 28 86 5 844
2018 Human resources 57 12 6 1 1 0 23 89 3 365
2018 Financial management 52 13 10 3 0 1 22 83 4 177
2018 Procurement 53 14 8 0 0 0 24 89 0 34
2018 Real property 58 18 7 5 0 0 12 87 5 44
2018 Materiel management 51 20 2 3 4 0 20 89 9 34
2018 Information management 55 15 2 3 0 0 26 94 4 59
2018 Information technology 49 21 7 1 2 2 18 87 4 303
2018 Internal audit 56 6 13 3 3 0 19 77 6 32
2018 Evaluation 76 11 0 0 6 0 6 93 7 14
2018 Data sciences 80 12 0 0 0 0 8 100 0 26
2018 Policy 45 9 5 3 2 0 35 84 9 209
2018 Project management 64 14 5 4 0 0 15 90 4 141
2018 Other services to the public 50 10 6 3 2 1 28 84 7 196
2018 None of the above 47 9 5 2 3 1 33 85 7 516
2017 Client contact centre 56 11 4 1 1 0 28 92 3 154
2017 Federal regulators 47 14 4 4 1 1 30 88 7 111
2017 Compliance, inspection and enforcement 44 10 5 2 2 0 36 85 6 2147
2017 Communications or public affairs 54 11 4 3 3 0 25 87 7 72
2017 Access to information and privacy 64 0 4 2 2 0 27 88 6 47
2017 Security 47 13 5 3 1 1 29 86 6 771
2017 Science and technology 58 17 3 3 1 1 18 92 4 121
2017 Legal services 42 17 4 4 0 4 28 87 6 47
2017 Administration and operations 50 12 5 3 2 1 27 87 6 942
2017 Human resources 54 11 7 1 1 0 26 87 4 432
2017 Financial management 49 10 9 2 3 0 26 80 7 153
2017 Procurement 52 8 0 0 2 0 37 96 4 33
2017 Real property 40 12 7 2 2 0 37 82 7 41
2017 Materiel management 66 4 4 4 0 0 22 89 5 24
2017 Information management 56 10 5 0 2 0 27 91 2 62
2017 Information technology 51 15 6 4 1 1 21 85 7 379
2017 Internal audit 56 20 7 0 4 0 12 87 5 25
2017 Evaluation 25 29 6 6 0 0 35 82 9 14
2017 Data sciences 64 3 4 0 2 0 27 92 3 29
2017 Policy 52 17 4 3 0 0 25 90 4 262
2017 Project management 50 16 7 2 2 0 23 86 5 163
2017 Other services to the public 45 15 4 2 1 1 33 90 4 248
2017 None of the above 52 10 6 2 2 1 28 87 6 797

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 19 14 5 3 0 3 78 8 147
2020 Federal regulators 46 28 13 8 3 0 2 75 11 100
2020 Compliance, inspection and enforcement 47 28 13 5 4 0 2 77 10 2252
2020 Communications or public affairs 65 24 6 2 1 0 2 92 3 104
2020 Access to information and privacy 69 19 5 0 0 2 4 94 0 55
2020 Security 60 20 10 4 4 0 1 82 8 629
2020 Science and technology 77 12 5 1 0 0 4 93 2 170
2020 Legal services 52 26 16 4 1 0 1 79 5 96
2020 Administration and operations 68 20 6 2 1 0 4 91 3 1083
2020 Human resources 75 14 3 2 0 0 5 94 2 572
2020 Financial management 80 12 3 1 0 1 2 95 1 275
2020 Procurement 73 17 6 2 0 0 2 92 2 44
2020 Real property 65 16 11 3 2 0 2 83 5 87
2020 Materiel management 70 16 15 0 0 0 0 85 0 36
2020 Information management 72 11 7 3 6 0 1 84 9 93
2020 Information technology 73 14 5 3 0 0 4 91 3 512
2020 Internal audit 77 17 0 0 0 0 6 100 0 34
2020 Evaluation 86 14 0 0 0 0 0 100 0 19
2020 Data sciences 73 8 7 2 2 0 7 88 5 65
2020 Policy 72 15 6 2 1 0 3 91 3 343
2020 Project management 77 12 7 0 0 0 4 93 0 264
2020 Other services to the public 51 24 14 4 4 0 2 77 8 229
2020 None of the above 59 20 11 4 2 0 4 83 6 618
2019 Client contact centre 56 23 13 2 2 0 3 82 5 144
2019 Federal regulators 57 23 8 4 5 0 2 83 9 82
2019 Compliance, inspection and enforcement 46 27 14 6 4 0 3 76 10 2050
2019 Communications or public affairs 74 14 4 2 1 0 5 93 3 89
2019 Access to information and privacy 63 20 8 2 1 0 6 88 3 62
2019 Security 56 24 11 4 3 0 3 82 7 751
2019 Science and technology 77 13 2 1 0 0 6 96 1 122
2019 Legal services 51 16 20 7 4 0 1 68 11 72
2019 Administration and operations 66 20 5 2 1 0 6 91 3 965
2019 Human resources 76 13 4 2 1 0 5 93 3 480
2019 Financial management 73 16 4 1 0 0 5 94 1 227
2019 Procurement 70 13 9 2 2 2 2 87 4 51
2019 Real property 70 16 8 1 2 0 2 89 3 83
2019 Materiel management 62 25 10 0 0 0 3 89 0 32
2019 Information management 70 13 4 0 2 0 12 93 3 78
2019 Information technology 70 17 5 2 1 0 5 92 3 409
2019 Internal audit 90 7 2 0 0 0 0 98 0 32
2019 Data sciences 72 17 4 1 2 0 4 92 3 55
2019 Policy 73 17 2 1 0 0 7 96 2 246
2019 Project management 76 10 6 2 1 0 6 91 2 182
2019 Other services to the public 46 26 12 7 3 0 6 77 11 226
2019 None of the above 59 18 10 3 4 1 5 82 7 581
2018 Client contact centre 60 20 14 1 1 0 4 83 2 141
2018 Federal regulators 38 28 14 8 5 0 7 71 14 92
2018 Compliance, inspection and enforcement 43 30 15 6 3 0 3 75 9 1921
2018 Communications or public affairs 58 24 9 1 1 0 7 88 2 84
2018 Access to information and privacy 58 19 9 0 4 0 11 86 4 48
2018 Security 49 28 13 4 4 0 3 79 8 654
2018 Science and technology 70 16 2 2 0 1 9 95 2 105
2018 Legal services 40 30 17 9 2 0 3 72 11 67
2018 Administration and operations 63 20 7 3 1 0 6 89 4 846
2018 Human resources 70 16 7 2 0 0 5 90 3 365
2018 Financial management 70 15 6 0 1 1 7 92 2 179
2018 Procurement 53 27 15 0 3 0 3 82 3 34
2018 Real property 61 25 2 2 5 0 5 90 7 44
2018 Materiel management 60 17 15 4 0 0 5 81 4 35
2018 Information management 61 20 8 0 2 0 9 89 2 56
2018 Information technology 64 16 8 2 3 1 6 86 5 307
2018 Internal audit 78 13 0 0 3 0 7 97 3 31
2018 Evaluation 70 24 0 0 0 0 6 100 0 14
2018 Data sciences 76 5 12 3 0 0 5 84 3 26
2018 Policy 62 20 8 1 2 0 7 89 3 205
2018 Project management 74 13 6 0 1 0 5 92 1 141
2018 Other services to the public 44 33 11 3 4 1 3 81 7 195
2018 None of the above 52 22 12 3 3 1 6 80 7 519
2017 Client contact centre 54 18 10 5 3 1 9 80 9 154
2017 Federal regulators 57 24 6 4 6 1 3 85 10 109
2017 Compliance, inspection and enforcement 45 28 14 6 3 0 4 77 9 2140
2017 Communications or public affairs 72 13 7 3 0 0 4 90 3 71
2017 Access to information and privacy 66 14 7 4 2 0 6 85 7 47
2017 Security 46 28 12 5 3 1 5 78 9 770
2017 Science and technology 69 15 7 1 0 1 7 92 1 119
2017 Legal services 49 30 8 0 2 6 4 88 2 47
2017 Administration and operations 61 21 6 2 1 0 8 89 4 935
2017 Human resources 70 16 4 1 1 0 7 93 3 432
2017 Financial management 72 10 3 2 1 1 11 93 4 151
2017 Procurement 67 10 5 5 0 3 9 88 6 34
2017 Real property 61 14 14 2 0 2 5 82 3 40
2017 Materiel management 57 25 0 4 0 0 13 95 5 24
2017 Information management 68 12 3 6 1 0 8 88 8 62
2017 Information technology 70 12 4 2 1 2 9 93 3 373
2017 Internal audit 72 17 0 4 2 0 4 93 7 25
2017 Evaluation 65 26 0 0 0 0 8 100 0 14
2017 Data sciences 78 7 4 0 0 0 11 96 0 29
2017 Policy 64 20 7 1 2 0 7 90 3 263
2017 Project management 62 19 5 4 1 0 9 89 5 162
2017 Other services to the public 46 28 14 4 3 1 4 78 8 246
2017 None of the above 57 20 10 4 2 1 6 83 7 793

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 21 6 1 0 1 1 92 2 147
2020 Federal regulators 69 13 6 3 4 1 3 86 7 99
2020 Compliance, inspection and enforcement 70 18 5 2 3 0 2 90 5 2259
2020 Communications or public affairs 77 11 4 4 0 2 2 91 4 104
2020 Access to information and privacy 67 12 6 9 2 2 2 82 12 56
2020 Security 66 18 8 2 5 0 1 85 7 627
2020 Science and technology 69 14 6 4 1 3 3 89 5 170
2020 Legal services 75 13 1 4 0 1 6 95 4 96
2020 Administration and operations 69 17 6 3 3 0 2 87 7 1082
2020 Human resources 71 14 6 2 4 0 2 87 6 571
2020 Financial management 77 12 5 2 2 1 2 91 4 271
2020 Procurement 60 16 13 7 2 0 2 78 9 44
2020 Real property 72 9 8 6 2 0 2 83 9 87
2020 Materiel management 71 13 16 0 0 0 0 84 0 36
2020 Information management 71 13 6 2 4 1 3 87 7 92
2020 Information technology 71 13 7 5 3 0 1 85 8 510
2020 Internal audit 68 7 15 5 0 2 2 78 6 34
2020 Evaluation 85 10 5 0 0 0 0 95 0 18
2020 Data sciences 68 12 8 6 0 0 6 85 6 65
2020 Policy 74 15 6 3 3 0 1 89 5 343
2020 Project management 69 17 6 3 2 0 2 88 6 265
2020 Other services to the public 68 21 6 0 2 0 2 91 3 228
2020 None of the above 68 18 7 3 1 1 3 89 5 619
2019 Client contact centre 66 15 12 2 3 1 1 83 5 145
2019 Federal regulators 76 11 8 4 1 0 0 86 6 82
2019 Compliance, inspection and enforcement 71 16 6 2 3 0 2 89 5 2057
2019 Communications or public affairs 71 15 2 9 1 0 3 88 10 90
2019 Access to information and privacy 70 6 12 7 2 0 3 79 9 62
2019 Security 72 14 5 3 4 0 3 88 7 752
2019 Science and technology 68 14 6 5 4 1 2 84 9 120
2019 Legal services 72 18 3 1 4 0 3 92 5 74
2019 Administration and operations 66 16 6 4 5 0 3 85 8 972
2019 Human resources 77 9 6 3 3 0 1 87 7 482
2019 Financial management 76 9 6 2 4 0 3 88 6 228
2019 Procurement 61 19 6 2 11 0 0 80 13 51
2019 Real property 70 15 7 4 1 0 3 88 5 84
2019 Materiel management 72 15 7 0 7 0 0 87 7 33
2019 Information management 66 13 6 4 5 1 5 83 10 77
2019 Information technology 74 12 5 1 4 1 2 90 5 411
2019 Internal audit 79 4 0 0 16 0 0 84 16 32
2019 Data sciences 68 21 6 4 2 0 0 88 6 56
2019 Policy 70 10 7 3 3 0 6 86 6 247
2019 Project management 67 17 6 5 3 0 3 87 7 183
2019 Other services to the public 69 13 6 4 3 0 6 87 7 226
2019 None of the above 67 13 7 3 4 1 5 85 7 584
2018 Client contact centre 64 19 6 3 4 1 2 87 7 141
2018 Federal regulators 55 25 8 0 5 2 6 86 5 92
2018 Compliance, inspection and enforcement 69 18 5 2 3 0 3 90 5 1923
2018 Communications or public affairs 73 12 5 1 2 0 6 91 4 85
2018 Access to information and privacy 73 10 9 2 6 0 0 83 8 49
2018 Security 71 16 5 2 3 0 2 89 6 665
2018 Science and technology 54 19 12 5 5 1 3 76 11 105
2018 Legal services 73 8 13 2 1 0 5 84 3 67
2018 Administration and operations 65 16 7 4 4 0 4 85 8 848
2018 Human resources 69 15 5 4 4 1 2 86 9 366
2018 Financial management 71 12 7 3 3 1 3 86 6 180
2018 Procurement 45 33 6 11 3 0 3 80 14 34
2018 Real property 63 18 9 2 3 0 4 85 6 44
2018 Materiel management 59 18 9 3 10 0 2 78 13 35
2018 Information management 58 15 11 7 6 0 3 76 13 59
2018 Information technology 65 17 8 3 4 1 2 85 7 307
2018 Internal audit 61 12 6 2 11 0 7 79 15 32
2018 Evaluation 85 0 9 0 0 0 6 90 0 14
2018 Data sciences 77 8 16 0 0 0 0 84 0 26
2018 Policy 65 17 4 3 5 1 6 87 8 209
2018 Project management 63 18 8 5 4 0 3 84 9 142
2018 Other services to the public 70 17 5 3 3 1 2 89 6 197
2018 None of the above 64 16 6 3 4 1 6 86 8 521
2017 Client contact centre 58 18 9 4 3 0 8 83 8 154
2017 Federal regulators 67 15 8 3 4 1 2 85 7 111
2017 Compliance, inspection and enforcement 64 18 6 3 3 1 4 87 6 2148
2017 Communications or public affairs 64 19 7 6 1 0 3 85 7 72
2017 Access to information and privacy 76 11 2 9 0 0 2 88 9 47
2017 Security 64 20 6 2 2 1 5 89 5 776
2017 Science and technology 55 21 16 3 4 0 2 77 7 121
2017 Legal services 61 19 0 4 5 4 6 90 10 47
2017 Administration and operations 60 20 6 3 4 1 5 85 8 943
2017 Human resources 65 16 5 5 4 1 3 85 9 432
2017 Financial management 59 20 5 2 9 1 5 83 11 154
2017 Procurement 63 25 0 2 0 0 10 97 3 34
2017 Real property 63 8 7 4 9 0 9 77 15 41
2017 Materiel management 71 12 13 4 0 0 0 83 4 24
2017 Information management 67 15 5 7 2 0 5 86 9 62
2017 Information technology 57 21 8 5 3 2 3 83 9 379
2017 Internal audit 67 13 4 4 4 0 8 87 9 25
2017 Evaluation 57 29 14 0 0 0 0 86 0 14
2017 Data sciences 65 25 7 0 0 0 2 92 0 29
2017 Policy 63 17 8 6 3 0 4 83 9 264
2017 Project management 51 25 11 3 6 0 4 79 10 164
2017 Other services to the public 64 19 7 3 4 0 3 85 7 246
2017 None of the above 65 18 6 3 3 1 5 88 6 797

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 30 14 3 4 1 1 79 7 144
2020 Federal regulators 35 36 15 7 6 0 2 72 13 100
2020 Compliance, inspection and enforcement 41 32 17 5 4 0 1 74 9 2256
2020 Communications or public affairs 47 22 24 2 6 0 0 69 7 104
2020 Access to information and privacy 45 30 14 6 3 0 2 77 8 56
2020 Security 49 27 15 5 4 0 0 76 9 628
2020 Science and technology 51 26 12 6 1 0 3 80 7 170
2020 Legal services 40 34 17 7 1 0 1 75 8 96
2020 Administration and operations 45 32 14 4 4 0 1 78 8 1081
2020 Human resources 46 30 14 5 3 0 2 78 8 573
2020 Financial management 50 30 13 3 3 1 1 81 6 275
2020 Procurement 61 22 10 7 0 0 0 83 7 44
2020 Real property 42 28 16 6 6 0 2 71 12 87
2020 Materiel management 44 31 17 9 0 0 0 75 9 35
2020 Information management 40 33 20 5 1 0 0 74 6 93
2020 Information technology 49 28 13 5 3 0 1 79 8 511
2020 Internal audit 36 31 14 15 3 0 0 67 18 34
2020 Evaluation 78 13 0 5 5 0 0 91 9 19
2020 Data sciences 44 25 15 8 7 0 2 70 15 65
2020 Policy 45 30 16 4 3 0 1 77 7 342
2020 Project management 45 26 20 6 2 0 0 72 8 265
2020 Other services to the public 43 29 14 9 3 0 2 73 13 228
2020 None of the above 46 29 14 4 3 0 3 77 8 620
2019 Client contact centre 58 23 12 3 2 0 1 83 5 145
2019 Federal regulators 49 32 12 3 2 0 1 83 5 82
2019 Compliance, inspection and enforcement 47 30 14 4 3 0 2 79 7 2050
2019 Communications or public affairs 47 27 17 3 2 0 4 77 5 90
2019 Access to information and privacy 45 35 11 6 1 0 2 82 8 62
2019 Security 56 26 11 3 2 0 1 83 6 747
2019 Science and technology 61 24 7 3 1 2 3 89 4 122
2019 Legal services 44 36 13 7 0 0 0 80 7 73
2019 Administration and operations 53 27 12 4 2 0 2 81 6 971
2019 Human resources 56 24 11 6 1 0 1 82 7 480
2019 Financial management 55 27 12 2 3 0 2 83 5 228
2019 Procurement 61 14 17 8 0 0 0 75 8 50
2019 Real property 61 23 4 7 2 0 2 87 9 84
2019 Materiel management 54 30 12 0 3 0 0 85 3 33
2019 Information management 55 17 14 6 2 2 4 76 9 78
2019 Information technology 55 27 11 4 2 0 1 83 6 412
2019 Internal audit 62 26 10 2 0 0 0 88 2 32
2019 Data sciences 59 20 10 8 4 0 0 78 12 56
2019 Policy 49 31 11 5 3 0 2 81 8 245
2019 Project management 55 24 11 5 3 0 3 81 8 180
2019 Other services to the public 48 27 16 3 2 0 3 78 6 224
2019 None of the above 49 28 12 4 4 1 2 80 8 581
2018 Client contact centre 52 23 15 4 2 1 3 77 7 142
2018 Federal regulators 48 24 11 10 1 0 5 76 12 91
2018 Compliance, inspection and enforcement 42 32 16 6 3 0 2 76 8 1927
2018 Communications or public affairs 56 21 8 8 4 0 3 79 12 85
2018 Access to information and privacy 45 31 18 4 0 0 2 77 4 49
2018 Security 48 31 14 2 3 0 1 80 5 663
2018 Science and technology 50 31 8 3 1 1 5 86 5 105
2018 Legal services 45 31 14 8 1 0 2 77 9 67
2018 Administration and operations 47 27 15 5 3 0 3 76 8 850
2018 Human resources 53 27 12 4 3 0 1 81 7 364
2018 Financial management 53 23 15 3 2 1 3 79 6 179
2018 Procurement 48 37 12 3 0 0 0 85 3 34
2018 Real property 50 38 5 5 0 0 2 90 5 43
2018 Materiel management 30 29 21 15 2 0 2 60 18 34
2018 Information management 47 30 19 2 0 0 2 79 2 59
2018 Information technology 46 26 15 5 3 1 3 76 8 303
2018 Internal audit 41 30 16 9 0 0 4 74 9 32
2018 Evaluation 51 43 0 0 0 0 6 100 0 14
2018 Data sciences 38 26 20 16 0 0 0 64 16 26
2018 Policy 43 32 14 6 4 0 2 76 10 208
2018 Project management 54 24 10 8 2 0 1 79 11 142
2018 Other services to the public 45 30 17 3 4 1 0 75 7 198
2018 None of the above 46 28 14 4 4 0 4 77 8 522
2017 Client contact centre 47 23 15 5 5 1 4 74 10 155
2017 Federal regulators 45 33 10 4 6 1 2 80 10 110
2017 Compliance, inspection and enforcement 44 32 14 4 2 0 2 79 7 2143
2017 Communications or public affairs 49 26 14 6 1 0 4 78 7 72
2017 Access to information and privacy 55 32 4 5 4 0 0 86 9 47
2017 Security 47 33 11 5 2 0 2 81 7 775
2017 Science and technology 57 26 12 3 0 0 3 85 3 121
2017 Legal services 42 29 16 4 4 4 0 74 9 47
2017 Administration and operations 46 30 13 4 3 0 3 79 7 941
2017 Human resources 51 30 10 4 2 1 2 83 6 431
2017 Financial management 42 36 11 3 5 1 2 80 8 154
2017 Procurement 44 32 9 5 0 0 9 84 6 33
2017 Real property 50 33 5 5 2 3 2 88 7 41
2017 Materiel management 54 17 16 4 4 0 5 75 9 24
2017 Information management 46 31 12 4 3 0 3 80 7 62
2017 Information technology 50 25 13 4 3 1 4 79 7 379
2017 Internal audit 56 19 8 13 0 0 4 78 13 25
2017 Evaluation 52 48 0 0 0 0 0 100 0 14
2017 Data sciences 40 43 6 7 5 0 0 83 11 29
2017 Policy 50 27 15 5 2 0 2 78 7 264
2017 Project management 48 28 14 3 2 0 5 80 5 164
2017 Other services to the public 46 30 11 6 2 0 4 79 9 246
2017 None of the above 50 28 11 4 3 0 3 81 7 796

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 32 20 10 4 0 0 66 14 147
2020 Federal regulators 19 33 23 11 14 0 0 52 25 100
2020 Compliance, inspection and enforcement 19 36 25 11 9 0 0 55 20 2253
2020 Communications or public affairs 24 50 16 6 5 0 0 74 11 104
2020 Access to information and privacy 36 35 18 3 4 0 4 74 6 56
2020 Security 20 37 23 11 9 0 0 57 20 628
2020 Science and technology 30 38 23 6 1 1 1 69 7 170
2020 Legal services 22 34 28 10 5 0 0 56 16 95
2020 Administration and operations 29 41 19 6 4 0 0 70 10 1073
2020 Human resources 34 37 20 6 3 0 0 71 9 571
2020 Financial management 37 39 16 5 2 0 1 77 6 275
2020 Procurement 44 40 16 0 0 0 0 84 0 44
2020 Real property 23 41 26 4 5 0 0 64 9 87
2020 Materiel management 25 34 18 17 6 0 0 59 23 36
2020 Information management 32 40 17 8 3 0 0 72 11 93
2020 Information technology 37 40 16 6 2 0 0 77 7 513
2020 Internal audit 39 39 15 3 3 0 0 78 7 34
2020 Evaluation 51 32 17 0 0 0 0 83 0 19
2020 Data sciences 29 52 16 4 0 0 0 80 4 65
2020 Policy 28 44 20 4 2 0 0 72 7 344
2020 Project management 29 44 19 5 3 0 0 73 8 266
2020 Other services to the public 19 34 23 15 8 0 0 54 23 231
2020 None of the above 23 36 22 10 8 0 0 60 19 618

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 33 26 18 4 0 0 51 23 146
2020 Federal regulators 12 19 36 19 14 0 0 31 33 99
2020 Compliance, inspection and enforcement 9 30 34 18 9 0 0 39 27 2253
2020 Communications or public affairs 14 40 30 12 5 0 0 54 17 104
2020 Access to information and privacy 25 35 22 19 0 0 0 60 19 56
2020 Security 14 30 34 14 8 0 0 44 22 628
2020 Science and technology 20 40 25 9 6 0 1 60 15 169
2020 Legal services 7 28 46 16 2 1 0 35 18 96
2020 Administration and operations 14 36 32 11 6 0 0 50 17 1079
2020 Human resources 15 32 33 15 4 0 0 47 19 572
2020 Financial management 21 35 30 11 3 0 0 56 13 275
2020 Procurement 16 24 49 8 3 0 0 40 10 44
2020 Real property 14 27 39 17 3 0 0 41 20 87
2020 Materiel management 21 28 36 7 8 0 0 49 16 36
2020 Information management 20 34 28 15 3 0 0 54 18 93
2020 Information technology 20 32 31 12 5 0 0 52 17 513
2020 Internal audit 23 41 13 20 3 0 0 64 23 34
2020 Evaluation 14 44 32 9 0 0 0 59 9 19
2020 Data sciences 13 49 28 9 2 0 0 62 11 62
2020 Policy 11 34 36 13 5 0 0 45 19 343
2020 Project management 15 36 34 11 3 0 0 51 15 266
2020 Other services to the public 13 28 34 16 8 0 0 42 24 230
2020 None of the above 13 28 35 14 9 1 0 42 23 617
2019 Client contact centre 16 35 38 9 1 0 0 51 11 143
2019 Federal regulators 10 27 37 20 6 0 0 37 26 82
2019 Compliance, inspection and enforcement 11 28 36 17 8 0 0 39 25 2060
2019 Communications or public affairs 18 38 24 16 4 0 0 55 20 90
2019 Access to information and privacy 23 33 32 10 1 0 0 57 11 62
2019 Security 12 34 37 11 6 0 0 46 17 755
2019 Science and technology 24 24 34 15 3 1 0 48 18 122
2019 Legal services 9 23 42 16 11 0 0 32 26 75
2019 Administration and operations 20 32 33 11 4 0 0 52 15 974
2019 Human resources 17 36 28 14 5 0 0 53 19 483
2019 Financial management 22 37 30 9 3 0 0 59 12 229
2019 Procurement 9 37 33 16 5 0 0 46 21 51
2019 Real property 16 27 31 20 5 0 0 44 25 85
2019 Materiel management 26 30 22 13 9 0 0 56 22 33
2019 Information management 24 29 32 12 4 0 0 53 15 78
2019 Information technology 18 34 32 13 4 0 0 51 17 414
2019 Internal audit 35 26 29 7 2 0 0 61 10 32
2019 Data sciences 28 23 33 5 10 0 0 52 15 56
2019 Policy 13 31 36 17 3 0 0 44 20 246
2019 Project management 12 33 34 15 6 0 0 45 21 183
2019 Other services to the public 15 30 31 16 7 0 0 45 24 225
2019 None of the above 9 32 33 18 7 1 0 41 25 587
2018 Client contact centre 15 33 33 13 5 0 1 48 18 143
2018 Federal regulators 5 25 45 18 7 0 0 30 25 93
2018 Compliance, inspection and enforcement 8 28 39 18 8 0 0 36 25 1945
2018 Communications or public affairs 9 31 40 12 8 0 0 40 20 86
2018 Access to information and privacy 20 23 39 18 0 0 0 43 18 50
2018 Security 10 30 37 16 7 0 0 40 23 664
2018 Science and technology 11 26 33 22 8 0 0 37 30 106
2018 Legal services 14 22 41 20 3 0 0 36 23 67
2018 Administration and operations 14 31 34 15 5 0 0 45 21 856
2018 Human resources 12 30 32 18 8 0 0 42 26 369
2018 Financial management 16 24 44 11 5 0 0 40 16 180
2018 Procurement 6 20 36 20 17 0 0 27 37 35
2018 Real property 4 27 35 25 9 0 0 31 34 44
2018 Materiel management 24 30 29 12 2 3 0 56 15 34
2018 Information management 18 23 43 14 2 0 0 41 16 58
2018 Information technology 10 26 41 16 7 0 0 37 22 310
2018 Internal audit 10 35 38 11 6 0 0 46 16 32
2018 Evaluation 13 31 37 19 0 0 0 44 19 16
2018 Data sciences 12 41 44 3 0 0 0 53 3 26
2018 Policy 11 24 41 17 6 0 0 35 24 211
2018 Project management 11 30 39 12 7 1 0 41 20 142
2018 Other services to the public 10 36 30 16 9 1 0 46 25 198
2018 None of the above 9 24 41 17 9 0 1 33 26 528
2017 Client contact centre 15 27 31 16 9 0 1 43 26 155
2017 Federal regulators 6 31 35 17 10 1 0 38 27 111
2017 Compliance, inspection and enforcement 7 26 38 18 10 0 0 33 28 2152
2017 Communications or public affairs 11 27 45 13 4 0 0 38 18 72
2017 Access to information and privacy 7 21 55 15 2 0 0 28 17 47
2017 Security 9 26 38 18 8 1 0 35 26 773
2017 Science and technology 7 36 34 13 10 0 0 43 23 122
2017 Legal services 12 13 51 11 10 2 0 26 21 47
2017 Administration and operations 11 29 36 17 6 0 1 40 23 943
2017 Human resources 8 29 38 14 10 0 0 38 24 430
2017 Financial management 13 23 37 20 7 0 0 36 28 154
2017 Procurement 18 16 35 25 3 3 0 35 29 34
2017 Real property 12 19 48 12 10 0 0 31 21 41
2017 Materiel management 12 47 33 4 4 0 0 59 8 24
2017 Information management 10 34 40 13 3 0 0 44 16 62
2017 Information technology 9 27 38 17 8 0 1 37 25 380
2017 Internal audit 28 25 44 4 0 0 0 52 4 25
2017 Evaluation 0 36 46 6 12 0 0 36 18 14
2017 Data sciences 8 47 40 5 0 0 0 55 5 29
2017 Policy 7 27 42 17 7 0 0 34 24 264
2017 Project management 7 28 39 19 8 0 0 35 26 164
2017 Other services to the public 13 28 37 14 8 0 0 41 22 250
2017 None of the above 9 25 40 17 9 0 0 35 25 801

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 15 41 18 15 0 0 33 26 147
2020 Federal regulators 19 23 31 18 9 0 0 27 42 99
2020 Compliance, inspection and enforcement 15 22 37 19 7 0 0 26 37 2244
2020 Communications or public affairs 14 13 33 27 13 0 0 40 27 104
2020 Access to information and privacy 10 12 39 27 12 0 0 39 22 56
2020 Security 12 21 35 21 10 0 0 31 33 624
2020 Science and technology 8 15 31 32 14 0 0 47 22 169
2020 Legal services 7 25 52 13 2 0 0 15 32 94
2020 Administration and operations 12 17 41 19 10 0 0 29 29 1070
2020 Human resources 13 19 35 23 9 0 0 32 33 569
2020 Financial management 8 15 33 33 10 0 0 44 23 274
2020 Procurement 12 24 39 11 14 0 0 26 35 44
2020 Real property 8 26 37 23 6 0 0 29 34 86
2020 Materiel management 13 20 29 39 0 0 0 39 33 35
2020 Information management 6 15 45 28 5 1 0 34 21 92
2020 Information technology 11 21 36 26 7 0 0 33 32 509
2020 Internal audit 6 12 53 24 6 0 0 30 17 34
2020 Evaluation 14 5 27 45 10 0 0 54 19 19
2020 Data sciences 5 16 43 22 14 0 0 36 21 64
2020 Policy 15 17 40 19 8 1 0 28 32 339
2020 Project management 12 20 41 22 6 0 0 27 32 264
2020 Other services to the public 18 19 36 18 8 0 0 25 38 226
2020 None of the above 16 18 36 23 7 0 0 30 34 616
2019 Client contact centre 5 21 39 22 14 0 0 36 25 144
2019 Federal regulators 16 22 40 19 4 0 0 22 38 82
2019 Compliance, inspection and enforcement 15 22 38 16 7 0 0 24 38 2044
2019 Communications or public affairs 9 13 37 28 13 0 0 41 22 90
2019 Access to information and privacy 3 20 37 27 12 0 0 40 23 61
2019 Security 12 19 39 22 8 0 0 30 31 750
2019 Science and technology 7 20 38 23 11 0 0 34 28 122
2019 Legal services 19 25 39 10 7 0 0 17 44 74
2019 Administration and operations 9 17 40 21 12 0 0 34 27 971
2019 Human resources 10 17 38 23 12 0 0 35 27 479
2019 Financial management 8 18 38 25 11 0 0 36 26 226
2019 Procurement 19 26 33 19 2 0 0 21 45 49
2019 Real property 9 21 44 21 5 0 0 26 30 85
2019 Materiel management 11 9 33 34 14 0 0 48 20 32
2019 Information management 9 17 43 23 8 0 0 31 25 78
2019 Information technology 8 21 36 22 12 0 0 35 29 411
2019 Internal audit 2 20 51 24 2 0 0 27 22 32
2019 Data sciences 14 11 32 30 13 0 0 43 25 56
2019 Policy 12 23 35 22 8 0 0 30 35 244
2019 Project management 17 14 36 23 10 0 0 33 31 181
2019 Other services to the public 14 25 34 16 10 0 0 26 39 223
2019 None of the above 13 22 37 20 7 0 0 27 36 582
2018 Client contact centre 10 20 33 21 15 1 0 36 31 141
2018 Federal regulators 13 23 48 8 8 0 0 16 36 89
2018 Compliance, inspection and enforcement 15 23 38 17 6 0 0 24 38 1918
2018 Communications or public affairs 9 18 46 18 9 0 0 27 27 84
2018 Access to information and privacy 10 14 48 17 11 0 0 27 24 48
2018 Security 13 23 38 18 7 0 0 25 36 658
2018 Science and technology 10 22 44 14 8 0 1 23 33 106
2018 Legal services 6 28 38 22 6 0 0 28 34 66
2018 Administration and operations 12 19 40 20 10 0 0 30 30 845
2018 Human resources 16 22 31 20 10 0 1 30 38 365
2018 Financial management 6 21 39 22 12 0 0 34 27 181
2018 Procurement 30 23 35 9 3 0 0 12 53 34
2018 Real property 16 16 48 17 2 0 0 19 32 44
2018 Materiel management 5 17 44 27 6 0 0 33 23 34
2018 Information management 3 29 43 12 12 0 0 24 33 59
2018 Information technology 16 23 37 16 7 0 0 24 39 308
2018 Internal audit 14 15 40 22 9 0 0 31 29 32
2018 Evaluation 5 21 34 21 19 0 0 40 27 16
2018 Data sciences 0 13 46 33 8 0 0 41 13 26
2018 Policy 15 25 36 20 4 0 0 24 39 207
2018 Project management 13 23 38 20 6 0 0 26 36 139
2018 Other services to the public 10 22 40 20 7 1 1 27 32 192
2018 None of the above 14 24 39 15 8 0 1 23 38 519
2017 Client contact centre 10 19 38 20 13 0 1 33 29 155
2017 Federal regulators 15 16 44 16 9 0 0 25 31 110
2017 Compliance, inspection and enforcement 14 24 37 18 7 0 0 25 38 2143
2017 Communications or public affairs 11 21 36 25 7 0 0 32 31 72
2017 Access to information and privacy 4 23 49 21 2 0 0 23 28 47
2017 Security 10 26 39 17 7 1 0 24 36 775
2017 Science and technology 12 16 36 27 9 0 0 36 29 122
2017 Legal services 6 25 39 21 6 2 0 28 32 47
2017 Administration and operations 10 23 38 20 8 0 1 28 33 942
2017 Human resources 11 24 38 17 10 0 0 27 34 431
2017 Financial management 10 25 37 16 11 1 1 27 35 154
2017 Procurement 3 41 29 10 12 3 3 23 46 34
2017 Real property 14 4 55 19 7 0 0 26 18 41
2017 Materiel management 4 16 26 41 13 0 0 54 20 24
2017 Information management 5 18 41 23 13 0 0 35 24 62
2017 Information technology 12 22 38 19 7 0 1 27 34 378
2017 Internal audit 8 0 48 28 16 0 0 44 8 25
2017 Evaluation 12 16 43 23 6 0 0 29 28 14
2017 Data sciences 0 15 58 16 11 0 0 27 15 28
2017 Policy 12 25 44 14 6 0 0 20 36 263
2017 Project management 9 24 38 20 8 1 0 28 34 164
2017 Other services to the public 13 22 37 18 10 0 0 28 35 250
2017 None of the above 11 23 40 17 8 0 1 25 34 797

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 42 13 6 3 1 0 78 9 147
2020 Federal regulators 24 38 16 9 12 0 0 63 21 100
2020 Compliance, inspection and enforcement 23 43 15 12 8 0 0 66 19 2252
2020 Communications or public affairs 33 49 7 4 5 1 0 83 10 104
2020 Access to information and privacy 47 38 5 8 0 2 0 87 9 56
2020 Security 26 37 16 11 9 1 0 63 21 627
2020 Science and technology 40 36 12 5 3 3 1 80 8 168
2020 Legal services 27 43 8 14 7 0 0 70 22 96
2020 Administration and operations 37 42 11 6 2 1 0 80 8 1082
2020 Human resources 38 41 13 4 2 2 0 81 6 574
2020 Financial management 45 35 8 6 3 3 0 83 9 275
2020 Procurement 46 33 13 2 4 3 0 81 6 44
2020 Real property 36 43 15 4 2 0 0 79 6 86
2020 Materiel management 26 50 14 3 3 3 0 79 7 36
2020 Information management 43 34 15 3 5 0 0 77 8 93
2020 Information technology 35 41 13 6 3 3 0 78 9 512
2020 Internal audit 36 51 0 13 0 0 0 87 13 34
2020 Evaluation 45 32 5 14 0 5 0 80 15 19
2020 Data sciences 35 41 9 5 4 6 0 81 10 64
2020 Policy 28 46 14 6 4 3 0 76 10 343
2020 Project management 37 41 12 6 2 2 0 80 8 266
2020 Other services to the public 23 40 17 9 6 3 2 67 15 230
2020 None of the above 26 37 15 13 8 1 0 63 21 619
2019 Client contact centre 24 44 20 8 2 3 0 69 10 142
2019 Federal regulators 28 32 25 12 2 1 0 60 14 81
2019 Compliance, inspection and enforcement 21 41 17 12 9 0 0 62 21 2056
2019 Communications or public affairs 35 39 10 11 6 0 0 74 16 90
2019 Access to information and privacy 27 36 17 7 7 6 0 67 15 62
2019 Security 25 39 15 12 8 1 0 65 20 752
2019 Science and technology 32 41 17 3 3 4 0 76 6 122
2019 Legal services 18 37 17 15 13 0 0 55 28 74
2019 Administration and operations 30 42 15 8 4 1 0 74 11 971
2019 Human resources 30 44 14 7 3 2 1 76 10 480
2019 Financial management 24 43 18 7 2 5 0 71 10 228
2019 Procurement 25 34 21 18 0 2 0 60 18 50
2019 Real property 28 41 20 6 3 1 0 70 10 85
2019 Materiel management 33 36 21 5 0 5 0 72 5 33
2019 Information management 25 43 17 9 4 0 1 69 14 78
2019 Information technology 27 38 22 8 4 2 0 66 11 411
2019 Internal audit 40 43 2 7 0 7 0 90 8 32
2019 Data sciences 27 47 8 13 4 1 0 74 17 56
2019 Policy 24 42 15 10 8 1 0 67 18 247
2019 Project management 28 42 18 8 3 1 0 70 12 183
2019 Other services to the public 21 38 16 14 8 2 0 61 23 220
2019 None of the above 21 38 18 10 9 2 0 61 20 588
2018 Client contact centre 20 36 19 11 9 4 0 59 21 144
2018 Federal regulators 15 39 21 12 12 2 0 55 24 93
2018 Compliance, inspection and enforcement 19 42 18 12 8 1 0 61 21 1930
2018 Communications or public affairs 34 42 12 9 2 1 0 77 11 86
2018 Access to information and privacy 31 38 18 4 6 4 0 72 10 49
2018 Security 20 38 21 11 9 1 0 59 20 662
2018 Science and technology 19 42 23 6 4 5 0 64 11 105
2018 Legal services 25 41 13 10 12 0 0 65 22 67
2018 Administration and operations 28 42 16 9 4 1 0 71 13 853
2018 Human resources 28 46 13 6 4 2 0 76 11 369
2018 Financial management 30 39 22 5 3 2 0 70 8 181
2018 Procurement 26 43 16 0 15 0 0 69 15 35
2018 Real property 30 34 10 19 5 2 0 65 25 42
2018 Materiel management 34 40 17 6 3 0 0 74 9 34
2018 Information management 23 43 23 3 7 0 0 66 10 59
2018 Information technology 18 37 27 9 5 3 0 57 15 311
2018 Internal audit 41 33 6 14 3 3 0 77 18 31
2018 Evaluation 5 73 5 11 0 5 0 83 11 16
2018 Data sciences 32 34 20 5 5 5 0 69 10 26
2018 Policy 21 40 21 8 7 4 0 64 15 209
2018 Project management 25 46 16 8 4 1 0 72 12 142
2018 Other services to the public 22 42 15 11 9 1 1 65 20 197
2018 None of the above 22 36 17 13 10 2 1 59 23 524
2017 Client contact centre 17 38 23 8 9 6 0 58 18 155
2017 Federal regulators 19 37 16 13 12 3 1 57 26 111
2017 Compliance, inspection and enforcement 15 39 19 11 13 2 0 56 25 2149
2017 Communications or public affairs 25 55 6 4 7 3 0 82 12 72
2017 Access to information and privacy 18 40 24 8 7 4 0 60 15 47
2017 Security 16 40 17 14 10 2 1 57 25 772
2017 Science and technology 22 37 21 10 7 4 0 61 17 121
2017 Legal services 20 39 16 9 15 2 0 60 24 47
2017 Administration and operations 24 43 14 9 6 2 0 69 16 943
2017 Human resources 27 45 14 7 4 3 0 74 12 429
2017 Financial management 24 36 23 10 3 4 0 62 14 154
2017 Procurement 37 38 20 3 0 2 0 77 3 34
2017 Real property 25 31 17 6 14 6 0 60 22 41
2017 Materiel management 20 60 12 4 4 0 0 80 8 24
2017 Information management 29 45 17 7 0 2 0 75 7 62
2017 Information technology 18 38 21 11 7 5 0 58 19 380
2017 Internal audit 61 29 7 4 0 0 0 89 4 25
2017 Evaluation 14 41 15 0 7 22 0 72 9 14
2017 Data sciences 29 49 12 7 4 0 0 78 10 29
2017 Policy 20 46 20 7 6 2 0 67 13 264
2017 Project management 14 53 17 7 7 1 0 68 15 164
2017 Other services to the public 15 39 17 13 12 3 0 57 26 250
2017 None of the above 21 36 16 13 11 2 1 59 25 799

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 33 16 10 12 1 0 62 23 145
2020 Federal regulators 16 27 16 15 23 2 0 44 39 98
2020 Compliance, inspection and enforcement 16 28 16 18 21 2 0 44 39 2248
2020 Communications or public affairs 31 29 24 7 9 1 0 60 16 104
2020 Access to information and privacy 49 30 13 3 4 0 0 79 8 56
2020 Security 21 27 15 16 18 2 0 50 35 625
2020 Science and technology 42 30 13 8 4 4 0 74 12 170
2020 Legal services 16 30 23 17 13 1 0 47 29 95
2020 Administration and operations 32 35 15 10 7 2 0 68 17 1078
2020 Human resources 35 36 16 9 3 2 0 72 12 574
2020 Financial management 37 38 10 7 3 4 0 79 10 272
2020 Procurement 29 39 14 10 5 3 0 70 15 44
2020 Real property 34 35 20 7 2 2 0 70 9 87
2020 Materiel management 31 38 14 7 6 3 0 71 14 36
2020 Information management 40 28 16 8 5 3 0 70 13 93
2020 Information technology 35 36 14 8 4 3 0 73 13 511
2020 Internal audit 33 45 2 13 6 2 0 79 19 34
2020 Evaluation 31 31 9 5 5 19 0 77 11 19
2020 Data sciences 40 38 6 9 2 5 0 82 11 64
2020 Policy 30 34 16 12 5 3 0 66 17 342
2020 Project management 38 34 15 7 4 2 0 73 11 264
2020 Other services to the public 20 23 15 16 16 9 0 48 36 230
2020 None of the above 23 29 15 14 16 2 0 54 31 617

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 31 10 8 14 1 0 67 23 146
2020 Federal regulators 27 19 13 22 19 0 0 46 41 100
2020 Compliance, inspection and enforcement 21 28 12 16 22 1 0 49 39 2253
2020 Communications or public affairs 39 35 9 13 4 0 0 74 17 104
2020 Access to information and privacy 47 30 7 8 5 0 2 79 14 56
2020 Security 26 25 14 16 19 0 0 51 35 622
2020 Science and technology 42 25 7 14 10 1 1 68 25 170
2020 Legal services 27 23 11 25 14 0 0 50 39 94
2020 Administration and operations 37 28 12 12 10 1 0 66 22 1078
2020 Human resources 44 32 8 8 7 1 0 77 15 572
2020 Financial management 42 27 12 8 9 1 0 70 18 275
2020 Procurement 42 17 16 17 6 2 0 60 23 42
2020 Real property 33 32 17 12 4 1 0 66 16 86
2020 Materiel management 38 25 10 11 14 3 0 64 26 36
2020 Information management 46 20 10 13 10 1 0 67 23 93
2020 Information technology 42 28 12 9 5 3 1 73 15 511
2020 Internal audit 31 32 13 22 0 0 2 64 22 34
2020 Evaluation 32 27 13 19 9 0 0 59 28 19
2020 Data sciences 38 33 12 11 3 2 0 73 15 63
2020 Policy 37 30 12 10 10 1 0 68 21 343
2020 Project management 48 23 13 9 6 1 0 72 15 265
2020 Other services to the public 26 23 13 16 19 2 0 50 36 230
2020 None of the above 31 20 12 15 20 1 1 52 35 618

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 29 10 8 8 5 0 73 16 146
2020 Federal regulators 29 26 20 10 11 3 1 57 22 98
2020 Compliance, inspection and enforcement 28 30 17 9 11 4 1 61 22 2245
2020 Communications or public affairs 50 27 16 3 4 0 0 77 6 103
2020 Access to information and privacy 55 26 9 8 0 0 2 83 8 56
2020 Security 31 29 16 8 12 4 0 63 21 623
2020 Science and technology 53 21 9 5 6 5 1 78 12 170
2020 Legal services 29 36 20 10 3 2 0 66 14 95
2020 Administration and operations 45 27 14 5 5 3 1 75 10 1074
2020 Human resources 52 29 10 5 2 1 1 82 8 567
2020 Financial management 53 25 9 4 2 5 1 83 7 274
2020 Procurement 47 31 16 2 4 0 0 78 6 44
2020 Real property 48 30 10 5 3 2 1 81 9 87
2020 Materiel management 41 24 18 7 3 6 0 70 11 36
2020 Information management 48 27 9 7 4 4 0 79 11 93
2020 Information technology 50 29 10 4 2 4 1 82 7 512
2020 Internal audit 39 50 6 0 3 0 2 90 4 34
2020 Evaluation 54 23 18 5 0 0 0 78 5 19
2020 Data sciences 54 24 18 3 0 1 0 79 3 63
2020 Policy 48 30 11 3 4 4 0 81 7 344
2020 Project management 60 22 9 4 1 3 0 85 5 265
2020 Other services to the public 30 22 22 8 11 6 1 56 20 227
2020 None of the above 37 25 14 7 9 5 1 67 18 616

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 35 9 15 12 2 0 63 28 147
2020 Federal regulators 18 25 13 19 23 2 0 44 42 98
2020 Compliance, inspection and enforcement 14 27 19 19 20 1 0 41 40 2258
2020 Communications or public affairs 33 28 15 11 9 4 0 64 21 103
2020 Access to information and privacy 45 23 20 11 0 0 2 69 11 56
2020 Security 18 27 18 17 18 2 0 46 36 625
2020 Science and technology 47 25 14 6 6 1 0 73 12 170
2020 Legal services 21 29 30 13 6 0 0 51 19 96
2020 Administration and operations 30 34 15 10 9 1 0 65 19 1079
2020 Human resources 39 34 13 9 4 1 0 74 13 573
2020 Financial management 43 32 12 7 3 2 0 77 10 275
2020 Procurement 33 30 22 12 4 0 0 62 15 44
2020 Real property 31 29 24 8 7 1 0 61 16 86
2020 Materiel management 30 29 16 10 12 3 0 61 23 35
2020 Information management 41 24 19 6 11 0 0 64 17 93
2020 Information technology 34 35 15 7 6 3 0 72 13 511
2020 Internal audit 32 48 17 3 0 0 0 80 3 34
2020 Evaluation 53 24 14 9 0 0 0 77 9 19
2020 Data sciences 47 29 14 9 1 1 0 76 10 64
2020 Policy 32 34 15 10 6 3 0 68 16 344
2020 Project management 38 34 14 10 3 2 0 73 13 266
2020 Other services to the public 22 22 19 15 19 2 2 45 35 230
2020 None of the above 24 27 17 13 16 2 0 52 30 619
2019 Client contact centre 20 40 14 16 8 2 0 61 25 145
2019 Federal regulators 10 25 23 22 20 0 0 35 42 81
2019 Compliance, inspection and enforcement 10 25 17 21 25 1 0 36 47 2060
2019 Communications or public affairs 26 33 19 11 7 3 0 61 19 90
2019 Access to information and privacy 24 40 18 13 5 0 0 64 18 62
2019 Security 14 29 20 17 19 1 0 43 37 756
2019 Science and technology 22 36 21 13 6 2 0 60 19 122
2019 Legal services 15 20 26 12 26 0 0 36 38 75
2019 Administration and operations 21 36 19 13 9 1 0 58 23 973
2019 Human resources 27 38 12 13 8 2 1 66 21 482
2019 Financial management 19 44 22 8 4 2 0 65 13 228
2019 Procurement 14 34 25 22 5 0 0 48 27 51
2019 Real property 22 30 23 15 9 0 0 52 25 84
2019 Materiel management 13 37 35 3 7 5 0 52 11 33
2019 Information management 23 28 24 9 13 3 0 53 23 78
2019 Information technology 23 28 21 19 8 2 0 52 27 414
2019 Internal audit 38 26 21 12 2 0 0 64 14 32
2019 Data sciences 30 32 20 13 4 1 0 62 18 56
2019 Policy 17 30 18 22 13 0 0 47 35 247
2019 Project management 17 33 21 18 10 1 0 50 28 183
2019 Other services to the public 12 22 26 20 20 0 0 34 40 226
2019 None of the above 13 27 18 22 19 2 0 40 41 589
2018 Client contact centre 15 32 23 10 18 1 1 48 29 142
2018 Federal regulators 9 20 20 16 33 2 0 30 49 93
2018 Compliance, inspection and enforcement 9 25 17 23 25 1 0 34 48 1935
2018 Communications or public affairs 14 41 18 17 8 1 0 55 26 86
2018 Access to information and privacy 27 37 18 10 8 0 0 65 18 50
2018 Security 11 26 18 22 22 1 0 37 44 664
2018 Science and technology 10 36 20 13 19 2 0 47 33 106
2018 Legal services 17 32 15 17 20 0 0 48 37 67
2018 Administration and operations 18 33 17 17 13 1 0 52 31 852
2018 Human resources 22 37 14 15 10 2 0 60 26 368
2018 Financial management 21 39 19 11 7 3 0 62 19 180
2018 Procurement 9 37 14 14 26 0 0 46 40 35
2018 Real property 21 21 15 21 21 0 0 42 43 43
2018 Materiel management 22 38 27 5 8 0 0 60 13 34
2018 Information management 16 27 20 24 12 2 0 43 36 57
2018 Information technology 13 27 24 19 15 2 0 40 35 312
2018 Internal audit 31 32 11 11 15 0 0 63 26 32
2018 Evaluation 21 45 16 13 5 0 0 66 19 16
2018 Data sciences 18 43 18 12 5 5 0 64 17 26
2018 Policy 14 27 19 21 16 3 0 42 39 210
2018 Project management 10 33 27 21 8 1 0 44 29 142
2018 Other services to the public 15 31 15 19 19 2 1 47 38 195
2018 None of the above 13 24 19 18 24 2 1 39 42 526
2017 Client contact centre 5 36 21 17 19 3 0 42 36 155
2017 Federal regulators 8 21 15 24 29 3 0 30 55 111
2017 Compliance, inspection and enforcement 7 24 18 23 28 1 0 31 51 2148
2017 Communications or public affairs 13 42 12 27 3 4 0 57 31 72
2017 Access to information and privacy 11 34 25 17 11 2 0 46 28 47
2017 Security 6 27 19 21 25 1 0 33 47 775
2017 Science and technology 9 37 25 16 12 0 0 46 29 121
2017 Legal services 20 24 15 15 23 2 0 45 39 47
2017 Administration and operations 13 34 17 18 15 2 0 48 35 939
2017 Human resources 14 38 19 16 11 2 0 53 27 432
2017 Financial management 18 36 18 15 9 3 0 55 26 154
2017 Procurement 15 34 28 12 9 2 0 50 21 34
2017 Real property 16 27 15 19 15 9 0 46 37 40
2017 Materiel management 4 45 29 18 4 0 0 50 22 24
2017 Information management 17 25 29 22 6 0 0 42 29 62
2017 Information technology 11 30 19 17 21 2 0 42 39 379
2017 Internal audit 40 41 4 8 6 0 0 81 15 25
2017 Evaluation 7 31 17 21 19 6 0 40 42 14
2017 Data sciences 14 50 27 6 2 0 0 65 8 29
2017 Policy 8 29 18 24 19 3 0 38 43 264
2017 Project management 6 32 21 23 18 0 0 38 41 163
2017 Other services to the public 7 23 19 22 25 2 0 31 49 248
2017 None of the above 10 28 17 21 22 1 1 39 43 800

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 19 40 21 12 9 0 0 59 20 146
2020 Federal regulators 27 24 8 23 18 0 0 51 41 100
2020 Compliance, inspection and enforcement 14 32 13 24 17 0 0 46 40 2259
2020 Communications or public affairs 35 43 11 8 4 0 0 78 12 104
2020 Access to information and privacy 49 34 15 2 0 0 0 83 2 56
2020 Security 19 28 12 24 17 0 0 47 41 629
2020 Science and technology 50 33 11 5 0 0 0 83 5 170
2020 Legal services 18 44 22 12 4 0 0 61 16 96
2020 Administration and operations 32 41 11 11 4 0 0 74 16 1081
2020 Human resources 35 45 10 6 1 2 0 82 8 571
2020 Financial management 43 44 9 3 0 1 0 88 3 274
2020 Procurement 35 43 18 4 0 0 0 78 4 44
2020 Real property 35 43 12 8 1 0 0 78 9 87
2020 Materiel management 38 37 12 11 3 0 0 74 14 36
2020 Information management 38 37 13 8 4 1 0 75 12 92
2020 Information technology 44 36 11 6 3 0 0 80 9 513
2020 Internal audit 38 47 14 2 0 0 0 84 2 34
2020 Evaluation 54 37 10 0 0 0 0 90 0 19
2020 Data sciences 38 44 7 11 0 0 0 82 11 65
2020 Policy 34 45 8 9 3 1 0 79 12 343
2020 Project management 40 40 10 8 2 0 0 80 9 266
2020 Other services to the public 18 29 16 20 14 0 3 48 35 229
2020 None of the above 24 31 16 17 12 0 0 55 29 620

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 37 20 10 11 0 0 59 21 144
2020 Federal regulators 22 32 16 16 14 0 0 54 30 99
2020 Compliance, inspection and enforcement 16 31 16 21 16 0 0 47 37 2246
2020 Communications or public affairs 31 39 18 8 4 1 0 70 12 104
2020 Access to information and privacy 42 37 14 4 2 0 0 79 7 54
2020 Security 20 29 15 20 17 0 0 48 37 625
2020 Science and technology 48 31 12 7 0 1 1 80 8 170
2020 Legal services 14 45 13 17 10 1 0 59 28 96
2020 Administration and operations 31 38 13 12 6 0 0 69 18 1079
2020 Human resources 33 41 12 8 3 2 1 76 11 568
2020 Financial management 38 45 8 7 0 1 1 84 8 272
2020 Procurement 31 41 21 7 0 0 0 72 7 44
2020 Real property 30 46 14 9 1 0 0 75 10 87
2020 Materiel management 38 39 10 10 3 0 0 77 13 36
2020 Information management 42 27 19 6 6 1 0 69 12 93
2020 Information technology 41 32 12 8 5 1 0 75 13 512
2020 Internal audit 26 43 27 4 0 0 0 69 4 34
2020 Evaluation 31 50 10 9 0 0 0 81 9 19
2020 Data sciences 36 35 16 9 3 0 0 72 13 65
2020 Policy 32 41 9 15 3 1 0 73 18 340
2020 Project management 34 43 14 7 2 0 0 77 9 264
2020 Other services to the public 16 30 17 18 15 0 3 48 34 229
2020 None of the above 23 29 17 16 14 1 0 53 30 618

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 36 20 4 6 0 1 70 10 146
2020 Federal regulators 24 37 17 13 10 0 0 61 22 100
2020 Compliance, inspection and enforcement 22 41 19 11 7 0 0 63 18 2238
2020 Communications or public affairs 34 34 19 9 3 0 1 68 12 104
2020 Access to information and privacy 38 36 18 7 0 2 0 75 7 56
2020 Security 26 40 19 7 7 1 0 67 14 623
2020 Science and technology 42 32 17 6 1 0 2 75 7 170
2020 Legal services 16 41 23 11 5 3 1 59 17 96
2020 Administration and operations 32 38 17 9 3 1 1 71 12 1073
2020 Human resources 32 40 16 7 1 2 2 75 8 567
2020 Financial management 33 45 14 3 0 0 3 81 4 271
2020 Procurement 27 42 22 8 0 0 0 70 8 44
2020 Real property 32 50 11 5 1 0 0 82 6 86
2020 Materiel management 33 25 28 11 3 0 0 58 14 35
2020 Information management 43 31 20 6 1 0 0 74 7 93
2020 Information technology 39 31 19 6 3 1 1 71 9 510
2020 Internal audit 23 46 14 13 4 0 0 69 17 33
2020 Evaluation 40 18 14 27 0 0 0 58 27 19
2020 Data sciences 30 37 28 2 0 0 2 69 2 65
2020 Policy 30 41 18 8 1 1 0 72 10 341
2020 Project management 39 38 14 5 1 0 2 79 7 264
2020 Other services to the public 23 36 27 7 4 0 3 61 12 228
2020 None of the above 23 35 21 10 8 1 1 60 18 615

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 35 16 5 6 1 0 73 11 146
2020 Federal regulators 25 37 16 11 10 0 1 64 20 100
2020 Compliance, inspection and enforcement 23 36 20 11 8 1 1 61 19 2244
2020 Communications or public affairs 47 28 15 3 4 1 1 77 7 103
2020 Access to information and privacy 50 30 17 1 0 0 2 81 1 56
2020 Security 27 36 18 10 8 1 1 64 18 626
2020 Science and technology 53 30 11 3 2 0 1 84 5 170
2020 Legal services 28 46 18 5 3 0 0 74 8 96
2020 Administration and operations 40 37 12 5 4 1 2 79 9 1078
2020 Human resources 45 36 11 4 1 2 1 83 6 568
2020 Financial management 48 40 9 2 0 2 1 89 2 273
2020 Procurement 31 42 21 0 0 0 6 78 0 44
2020 Real property 47 34 11 4 3 0 0 81 7 87
2020 Materiel management 40 23 22 6 10 0 0 62 15 36
2020 Information management 48 27 17 4 3 0 1 76 7 93
2020 Information technology 48 30 15 3 3 2 1 79 6 508
2020 Internal audit 42 49 2 3 0 0 3 94 4 34
2020 Evaluation 54 27 14 0 0 0 5 85 0 19
2020 Data sciences 44 44 10 2 0 0 0 88 2 64
2020 Policy 45 34 13 4 2 1 0 81 6 343
2020 Project management 50 33 11 4 1 1 1 84 5 266
2020 Other services to the public 26 33 21 10 5 1 4 62 16 227
2020 None of the above 32 33 18 7 9 1 1 66 16 613

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 69 19 5 1 3 1 2 90 5 145
2020 Federal regulators 61 12 6 1 1 11 7 90 3 100
2020 Compliance, inspection and enforcement 55 18 9 1 2 11 4 85 4 2249
2020 Communications or public affairs 71 22 2 2 1 2 0 96 3 104
2020 Access to information and privacy 61 23 8 0 0 6 2 91 0 56
2020 Security 58 20 11 3 2 4 3 84 5 628
2020 Science and technology 70 20 5 1 1 2 2 94 1 169
2020 Legal services 56 22 10 0 1 9 2 88 1 96
2020 Administration and operations 63 18 6 1 1 7 4 91 3 1076
2020 Human resources 72 18 5 1 0 3 1 94 1 573
2020 Financial management 71 20 4 1 0 2 1 95 1 274
2020 Procurement 62 27 6 0 0 4 0 93 0 44
2020 Real property 62 19 9 2 1 7 0 87 3 87
2020 Materiel management 71 20 9 0 0 0 0 91 0 36
2020 Information management 69 14 4 0 0 6 6 95 0 92
2020 Information technology 69 19 7 0 0 3 2 92 1 511
2020 Internal audit 74 24 0 0 0 2 0 100 0 34
2020 Evaluation 77 9 0 0 0 14 0 100 0 19
2020 Data sciences 69 23 1 0 0 7 0 99 0 65
2020 Policy 65 20 6 1 0 7 1 92 1 343
2020 Project management 72 16 5 0 0 5 1 94 1 263
2020 Other services to the public 55 20 7 1 3 8 6 88 4 229
2020 None of the above 59 18 9 1 2 8 4 87 3 617

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 36 8 6 2 1 0 83 8 146
2020 Federal regulators 32 31 13 15 8 1 0 63 24 100
2020 Compliance, inspection and enforcement 31 38 14 9 7 1 0 69 16 2248
2020 Communications or public affairs 56 29 5 6 2 2 0 87 8 104
2020 Access to information and privacy 48 40 8 0 0 4 0 91 0 56
2020 Security 32 33 14 10 9 2 0 66 19 627
2020 Science and technology 54 31 7 5 1 2 1 88 5 169
2020 Legal services 38 36 15 7 3 0 0 75 10 96
2020 Administration and operations 47 36 9 4 2 2 0 84 7 1070
2020 Human resources 51 34 8 5 1 2 0 87 5 571
2020 Financial management 50 33 7 4 1 5 0 88 5 272
2020 Procurement 44 39 13 2 0 3 0 85 2 43
2020 Real property 48 39 8 2 2 1 0 88 4 87
2020 Materiel management 37 41 14 6 0 2 0 80 6 35
2020 Information management 54 28 10 3 4 0 0 82 7 93
2020 Information technology 47 33 11 4 2 3 0 83 6 507
2020 Internal audit 41 36 9 9 2 2 0 79 12 34
2020 Evaluation 50 22 18 5 0 5 0 76 5 19
2020 Data sciences 50 30 8 8 0 3 0 83 8 65
2020 Policy 43 40 7 6 2 3 0 85 8 341
2020 Project management 52 33 10 3 0 2 0 86 3 264
2020 Other services to the public 28 35 19 8 8 1 2 65 16 230
2020 None of the above 36 32 12 9 8 3 0 70 18 614

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 32 9 5 10 1 0 76 15 146
2020 Federal regulators 36 23 10 19 12 0 0 59 31 100
2020 Compliance, inspection and enforcement 29 32 11 14 14 0 0 62 27 2251
2020 Communications or public affairs 53 33 6 5 2 0 0 86 7 104
2020 Access to information and privacy 46 37 8 6 3 0 0 83 9 56
2020 Security 34 29 11 13 12 0 0 63 25 624
2020 Science and technology 54 25 7 7 5 1 2 81 13 169
2020 Legal services 32 33 13 17 5 1 0 65 21 95
2020 Administration and operations 47 30 10 8 5 0 0 77 13 1077
2020 Human resources 54 31 6 5 4 1 0 85 9 569
2020 Financial management 54 27 8 6 4 1 1 82 10 273
2020 Procurement 38 41 9 9 4 0 0 78 13 43
2020 Real property 38 38 15 4 3 1 0 77 8 84
2020 Materiel management 47 26 13 10 5 0 0 73 15 35
2020 Information management 50 20 14 8 7 1 0 71 15 93
2020 Information technology 55 29 7 4 4 1 0 85 8 510
2020 Internal audit 45 31 4 13 5 0 2 77 19 34
2020 Evaluation 50 27 5 13 5 0 0 78 18 19
2020 Data sciences 60 24 9 6 0 0 0 85 6 65
2020 Policy 51 30 7 8 2 1 1 82 10 342
2020 Project management 58 26 6 6 3 1 0 85 9 262
2020 Other services to the public 32 26 12 11 16 2 2 60 28 227
2020 None of the above 37 27 10 12 13 2 0 65 25 615

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 28 11 8 9 1 0 72 17 146
2020 Federal regulators 33 18 11 16 20 1 0 52 37 100
2020 Compliance, inspection and enforcement 24 28 13 15 19 0 0 53 34 2254
2020 Communications or public affairs 57 33 7 2 2 0 0 90 3 104
2020 Access to information and privacy 58 38 2 0 2 0 0 96 2 56
2020 Security 30 25 13 15 17 1 0 55 32 627
2020 Science and technology 58 28 8 3 1 1 1 88 4 169
2020 Legal services 36 25 17 11 10 0 0 62 21 96
2020 Administration and operations 47 30 9 7 6 0 0 77 13 1075
2020 Human resources 53 31 9 4 2 1 0 85 6 571
2020 Financial management 59 27 8 2 1 1 1 88 3 274
2020 Procurement 51 34 8 5 2 0 0 85 7 43
2020 Real property 56 26 10 6 2 0 0 81 8 87
2020 Materiel management 43 29 16 2 10 0 0 72 12 36
2020 Information management 51 25 12 7 5 0 0 76 12 93
2020 Information technology 56 29 8 3 3 1 0 87 5 508
2020 Internal audit 48 18 16 16 0 0 2 67 17 34
2020 Evaluation 59 22 9 0 0 10 0 91 0 19
2020 Data sciences 59 26 11 4 0 1 0 85 4 65
2020 Policy 53 31 9 4 1 2 1 86 5 343
2020 Project management 63 30 4 2 1 0 0 93 3 266
2020 Other services to the public 27 25 14 14 16 2 2 54 31 230
2020 None of the above 35 27 12 10 14 1 1 63 25 617

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 52 0 6 4 6 0 89 11 18
2020 Federal regulators 6 62 20 6 6 0 0 69 11 21
2020 Compliance, inspection and enforcement 16 51 14 12 6 0 0 67 19 402
2020 Communications or public affairs 23 38 26 9 4 0 0 61 13 23
2020 Security 23 42 21 10 4 0 0 65 14 118
2020 Science and technology 21 47 11 12 3 6 0 72 16 30
2020 Administration and operations 19 49 14 14 3 1 0 69 17 230
2020 Human resources 25 55 11 10 0 0 0 79 10 129
2020 Financial management 20 41 20 12 2 4 0 64 15 89
2020 Real property 33 53 11 4 0 0 0 85 4 27
2020 Materiel management 48 25 18 9 0 0 0 73 9 11
2020 Information management 37 32 17 5 9 0 0 69 14 19
2020 Information technology 19 50 16 9 4 1 1 70 14 139
2020 Internal audit 34 56 10 0 0 0 0 90 0 10
2020 Data sciences 18 82 0 0 0 0 0 100 0 14
2020 Policy 13 43 17 21 6 0 0 56 27 76
2020 Project management 28 41 15 10 2 0 3 72 12 70
2020 Other services to the public 17 51 12 9 7 4 0 71 16 31
2020 None of the above 16 53 13 10 7 0 2 70 17 128
2019 Client contact centre 11 33 29 18 9 0 0 44 27 14
2019 Federal regulators 25 45 12 9 9 0 0 69 18 18
2019 Compliance, inspection and enforcement 18 46 13 17 6 0 0 65 22 350
2019 Communications or public affairs 18 57 8 4 4 4 4 82 9 24
2019 Security 20 44 14 15 7 0 0 65 22 121
2019 Science and technology 34 35 15 3 8 0 4 73 12 27
2019 Administration and operations 19 53 10 11 6 0 0 72 18 167
2019 Human resources 27 47 10 13 2 0 2 75 15 114
2019 Financial management 23 48 7 16 0 3 3 76 17 65
2019 Real property 31 42 4 12 8 0 4 75 21 25
2019 Information management 20 20 26 34 0 0 0 40 34 13
2019 Information technology 18 39 17 17 6 1 3 59 23 111
2019 Policy 15 38 10 14 21 2 0 54 36 55
2019 Project management 28 44 5 22 0 0 0 73 22 61
2019 Other services to the public 26 45 10 11 7 0 0 71 19 29
2019 None of the above 13 46 20 12 8 0 1 59 21 90

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 100 0 18
2020 Federal regulators 72 28 21
2020 Compliance, inspection and enforcement 67 33 401
2020 Communications or public affairs 100 0 23
2020 Security 75 25 118
2020 Science and technology 89 11 30
2020 Administration and operations 83 17 230
2020 Human resources 97 3 129
2020 Financial management 97 3 89
2020 Real property 100 0 27
2020 Materiel management 91 9 11
2020 Information management 95 5 19
2020 Information technology 100 0 139
2020 Internal audit 90 10 10
2020 Data sciences 100 0 14
2020 Policy 95 5 75
2020 Project management 92 8 70
2020 Other services to the public 65 35 31
2020 None of the above 79 21 129

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 41 17 10 6 0 0 66 17 18
2020 Federal regulators 9 24 12 39 12 4 0 34 53 16
2020 Compliance, inspection and enforcement 10 30 15 31 13 0 0 41 45 273
2020 Communications or public affairs 23 17 30 25 4 0 0 40 30 23
2020 Security 18 27 21 23 10 0 0 46 33 92
2020 Science and technology 24 35 24 9 7 0 0 60 16 27
2020 Administration and operations 15 34 17 24 10 1 0 48 34 195
2020 Human resources 16 40 17 20 6 1 0 57 26 126
2020 Financial management 20 47 15 13 4 0 1 68 18 87
2020 Real property 23 50 4 16 7 0 0 73 24 27
2020 Materiel management 21 41 28 0 10 0 0 62 10 10
2020 Information management 33 48 5 0 15 0 0 81 15 18
2020 Information technology 23 33 22 13 8 0 0 57 22 138
2020 Data sciences 18 40 6 24 12 0 0 58 36 14
2020 Policy 10 41 8 27 14 0 0 51 41 70
2020 Project management 18 44 17 13 9 0 0 62 21 65
2020 Other services to the public 11 43 22 14 11 0 0 54 24 21
2020 None of the above 15 29 23 18 15 0 0 44 32 106
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 146
2020 Federal regulators 8 92 100
2020 Compliance, inspection and enforcement 8 92 2245
2020 Communications or public affairs 5 95 102
2020 Access to information and privacy 12 88 56
2020 Security 12 88 628
2020 Science and technology 9 91 168
2020 Legal services 6 94 96
2020 Administration and operations 10 90 1077
2020 Human resources 6 94 573
2020 Financial management 12 88 272
2020 Procurement 4 96 44
2020 Real property 12 88 87
2020 Materiel management 4 96 36
2020 Information management 9 91 92
2020 Information technology 15 85 511
2020 Internal audit 6 94 34
2020 Evaluation 14 86 19
2020 Data sciences 6 94 65
2020 Policy 6 94 340
2020 Project management 9 91 265
2020 Other services to the public 9 91 231
2020 None of the above 10 90 610

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 147
2020 Federal regulators 27 73 100
2020 Compliance, inspection and enforcement 19 81 2253
2020 Communications or public affairs 7 93 102
2020 Access to information and privacy 16 84 56
2020 Security 19 81 625
2020 Science and technology 9 91 168
2020 Legal services 17 83 95
2020 Administration and operations 15 85 1078
2020 Human resources 10 90 569
2020 Financial management 14 86 274
2020 Procurement 8 92 44
2020 Real property 15 85 87
2020 Materiel management 12 88 36
2020 Information management 17 83 92
2020 Information technology 15 85 508
2020 Internal audit 9 91 33
2020 Evaluation 9 91 19
2020 Data sciences 7 93 65
2020 Policy 13 87 341
2020 Project management 12 88 265
2020 Other services to the public 22 78 231
2020 None of the above 16 84 616
2019 Client contact centre 18 82 145
2019 Federal regulators 28 72 82
2019 Compliance, inspection and enforcement 26 74 2060
2019 Communications or public affairs 12 88 89
2019 Access to information and privacy 14 86 62
2019 Security 20 80 757
2019 Science and technology 18 82 121
2019 Legal services 16 84 75
2019 Administration and operations 14 86 975
2019 Human resources 14 86 484
2019 Financial management 14 86 229
2019 Procurement 16 84 51
2019 Real property 15 85 84
2019 Materiel management 19 81 33
2019 Information management 25 75 76
2019 Information technology 15 85 414
2019 Internal audit 19 81 32
2019 Data sciences 17 83 56
2019 Policy 18 82 245
2019 Project management 16 84 184
2019 Other services to the public 24 76 226
2019 None of the above 22 78 586
2017 Client contact centre 24 76 153
2017 Federal regulators 33 67 111
2017 Compliance, inspection and enforcement 27 73 2145
2017 Communications or public affairs 16 84 72
2017 Access to information and privacy 31 69 47
2017 Security 22 78 774
2017 Science and technology 12 88 122
2017 Legal services 19 81 47
2017 Administration and operations 19 81 943
2017 Human resources 16 84 430
2017 Financial management 16 84 154
2017 Procurement 24 76 34
2017 Real property 26 74 41
2017 Materiel management 22 78 24
2017 Information management 25 75 62
2017 Information technology 18 82 379
2017 Data sciences 29 71 29
2017 Policy 19 81 264
2017 Project management 19 81 163
2017 Other services to the public 34 66 250
2017 None of the above 24 76 799
2014 Client contact centre 21 79 193
2014 Federal regulators 27 73 183
2014 Compliance, inspection and enforcement 23 77 3071
2014 Communications or public affairs 17 83 117
2014 Security 18 82 990
2014 Science and technology 13 87 161
2014 Legal services 14 86 65
2014 Administration and operations 14 86 1220
2014 Human resources 11 89 479
2014 Financial management 12 88 235
2014 Real property 15 85 66
2014 Materiel management 24 76 37
2014 Information management 17 83 88
2014 Information technology 13 87 541
2014 Other services to the public 28 72 407
2014 None of the above 18 82 1156

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 27 73 20
2020 Federal regulators 48 52 25
2020 Compliance, inspection and enforcement 54 46 419
2020 Security 45 55 120
2020 Science and technology 16 84 14
2020 Legal services 58 42 16
2020 Administration and operations 51 49 160
2020 Human resources 43 57 56
2020 Financial management 38 62 40
2020 Real property 56 44 13
2020 Information management 81 19 15
2020 Information technology 45 55 76
2020 Policy 52 48 42
2020 Project management 66 34 31
2020 Other services to the public 50 50 51
2020 None of the above 46 54 101

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 75 25 22
2020 Federal regulators 67 33 24
2020 Compliance, inspection and enforcement 78 22 420
2020 Security 78 22 119
2020 Science and technology 62 38 14
2020 Legal services 90 10 16
2020 Administration and operations 82 18 160
2020 Human resources 78 22 57
2020 Financial management 83 17 40
2020 Real property 77 23 13
2020 Information management 95 5 15
2020 Information technology 77 23 76
2020 Policy 75 25 41
2020 Project management 89 11 30
2020 Other services to the public 75 25 51
2020 None of the above 75 25 101
2019 Client contact centre 77 23 30
2019 Federal regulators 85 15 23
2019 Compliance, inspection and enforcement 79 21 533
2019 Communications or public affairs 79 21 10
2019 Security 75 25 150
2019 Science and technology 81 19 21
2019 Legal services 92 8 12
2019 Administration and operations 79 21 135
2019 Human resources 81 19 69
2019 Financial management 78 22 31
2019 Real property 86 14 13
2019 Information management 72 28 19
2019 Information technology 77 23 63
2019 Policy 88 12 40
2019 Project management 84 16 28
2019 Other services to the public 91 9 54
2019 None of the above 81 19 126
2017 Client contact centre 76 24 37
2017 Federal regulators 60 40 37
2017 Compliance, inspection and enforcement 76 24 570
2017 Communications or public affairs 82 18 11
2017 Access to information and privacy 57 43 14
2017 Security 77 23 172
2017 Science and technology 93 7 13
2017 Administration and operations 79 21 178
2017 Human resources 80 20 70
2017 Financial management 56 44 25
2017 Real property 68 32 10
2017 Information management 75 25 16
2017 Information technology 81 19 70
2017 Policy 72 28 50
2017 Project management 78 22 31
2017 Other services to the public 75 25 85
2017 None of the above 78 22 187
2014 Client contact centre 64 36 39
2014 Federal regulators 92 8 49
2014 Compliance, inspection and enforcement 76 24 689
2014 Communications or public affairs 65 35 19
2014 Security 77 23 177
2014 Science and technology 64 36 20
2014 Administration and operations 76 24 170
2014 Human resources 77 23 53
2014 Financial management 77 23 27
2014 Real property 90 10 10
2014 Information management 80 20 15
2014 Information technology 73 27 70
2014 Other services to the public 76 24 110
2014 None of the above 73 27 200

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 41 13 13 0 0 0 74 13 17
2020 Federal regulators 13 56 19 0 13 0 0 69 13 16
2020 Compliance, inspection and enforcement 42 34 6 11 7 1 0 76 18 325
2020 Security 49 26 12 5 8 0 0 75 12 95
2020 Legal services 29 50 14 7 0 0 0 79 7 14
2020 Administration and operations 42 35 7 10 5 1 0 78 15 132
2020 Human resources 44 32 11 10 3 0 0 76 13 43
2020 Financial management 75 12 8 5 0 0 0 87 5 34
2020 Real property 43 19 19 10 9 0 0 62 18 10
2020 Information management 52 32 5 5 5 0 0 84 11 14
2020 Information technology 50 31 8 8 2 2 0 82 10 58
2020 Policy 43 28 14 8 6 0 0 71 15 30
2020 Project management 45 35 4 16 0 0 0 80 16 27
2020 Other services to the public 36 48 5 5 5 0 0 84 11 38
2020 None of the above 37 31 12 10 4 1 4 72 15 76
2019 Client contact centre 46 26 11 18 0 0 0 72 18 24
2019 Federal regulators 21 32 11 21 16 0 0 53 37 19
2019 Compliance, inspection and enforcement 36 36 8 9 10 0 0 73 20 420
2019 Security 39 40 6 10 5 0 1 79 15 115
2019 Science and technology 23 47 12 10 8 0 0 70 18 17
2019 Legal services 45 18 0 27 9 0 0 64 36 11
2019 Administration and operations 49 31 7 8 6 0 0 80 13 106
2019 Human resources 49 30 5 5 9 1 0 80 15 57
2019 Financial management 50 25 9 9 6 0 0 75 16 25
2019 Real property 57 26 0 17 0 0 0 83 17 11
2019 Information management 74 18 0 8 0 0 0 92 8 14
2019 Information technology 55 29 4 2 10 0 0 84 12 49
2019 Policy 54 32 0 9 3 0 1 87 13 35
2019 Project management 37 40 5 13 5 0 0 77 18 23
2019 Other services to the public 38 31 8 18 4 0 0 70 22 49
2019 None of the above 29 37 9 16 8 0 0 66 25 101
2017 Client contact centre 25 46 4 15 7 4 0 74 23 28
2017 Federal regulators 26 51 5 9 9 0 0 77 18 22
2017 Compliance, inspection and enforcement 37 37 7 11 8 1 0 74 19 432
2017 Security 29 40 9 11 10 0 1 70 21 132
2017 Science and technology 46 37 10 6 0 0 0 84 6 12
2017 Administration and operations 43 35 5 15 2 0 0 78 17 141
2017 Human resources 46 32 3 11 8 2 0 78 19 55
2017 Financial management 74 19 0 0 7 0 0 93 7 14
2017 Information management 60 24 0 9 7 0 0 84 16 12
2017 Information technology 38 44 6 9 2 2 0 84 10 57
2017 Policy 45 41 2 8 5 0 0 85 13 36
2017 Project management 47 31 9 13 0 0 0 79 13 24
2017 Other services to the public 45 24 9 8 13 2 0 70 21 64
2017 None of the above 42 32 8 9 8 1 0 75 18 145
2014 Client contact centre 40 41 16 0 0 0 3 83 0 25
2014 Federal regulators 43 33 9 11 4 0 0 75 16 45
2014 Compliance, inspection and enforcement 37 35 5 13 9 0 1 72 23 524
2014 Communications or public affairs 37 35 7 14 0 7 0 77 15 13
2014 Security 35 37 7 12 8 1 0 73 21 136
2014 Science and technology 54 39 7 0 0 0 0 93 0 13
2014 Administration and operations 46 31 6 9 8 0 1 77 16 130
2014 Human resources 52 35 6 2 5 0 0 87 8 41
2014 Financial management 35 48 13 0 0 0 4 87 0 21
2014 Information management 50 25 0 8 9 8 0 81 19 12
2014 Information technology 57 35 4 3 0 0 0 92 3 51
2014 Other services to the public 43 31 11 8 6 0 0 75 14 83
2014 None of the above 38 35 8 12 8 0 0 72 19 146

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 36 14 6 5 3 0 75 11 147
2020 Federal regulators 35 20 11 18 11 2 3 57 31 99
2020 Compliance, inspection and enforcement 28 31 13 14 9 2 2 62 25 2256
2020 Communications or public affairs 46 33 7 4 2 3 5 86 6 103
2020 Access to information and privacy 59 28 9 2 0 0 2 89 2 56
2020 Security 33 28 13 14 9 2 2 62 24 629
2020 Science and technology 52 31 5 4 2 2 4 89 6 169
2020 Legal services 31 31 16 16 3 1 2 64 20 95
2020 Administration and operations 43 32 10 7 4 1 3 78 12 1079
2020 Human resources 52 30 8 5 2 2 2 85 7 573
2020 Financial management 54 30 6 3 1 4 2 89 4 275
2020 Procurement 53 35 7 2 0 2 2 91 2 43
2020 Real property 52 28 11 6 1 1 0 81 7 86
2020 Materiel management 34 51 10 3 0 2 0 87 3 36
2020 Information management 50 31 6 3 4 4 2 86 7 92
2020 Information technology 53 27 11 4 1 2 2 84 5 513
2020 Internal audit 31 38 11 3 0 11 4 82 4 34
2020 Evaluation 63 28 0 5 0 5 0 95 5 19
2020 Data sciences 57 25 6 3 0 6 3 90 3 65
2020 Policy 47 33 8 5 2 2 2 84 7 342
2020 Project management 53 31 5 5 1 3 2 88 7 266
2020 Other services to the public 28 31 11 11 12 3 3 64 24 230
2020 None of the above 37 26 13 10 8 3 3 66 20 619
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 48 18 2 60 40 147
2020 Federal regulators 34 33 31 1 49 51 100
2020 Compliance, inspection and enforcement 28 41 30 1 59 41 2260
2020 Communications or public affairs 38 43 19 0 54 46 104
2020 Access to information and privacy 37 41 22 0 53 47 56
2020 Security 32 39 28 1 55 45 630
2020 Science and technology 23 55 20 2 70 30 170
2020 Legal services 25 45 30 0 64 36 95
2020 Administration and operations 27 50 22 1 65 35 1083
2020 Human resources 32 53 15 0 63 37 574
2020 Financial management 31 51 14 3 63 37 275
2020 Procurement 41 28 30 0 41 59 44
2020 Real property 34 43 22 1 56 44 87
2020 Materiel management 26 59 16 0 69 31 36
2020 Information management 28 47 23 2 63 37 93
2020 Information technology 28 50 20 1 64 36 513
2020 Internal audit 50 42 8 0 46 54 34
2020 Evaluation 56 35 4 5 39 61 19
2020 Data sciences 29 51 19 1 64 36 65
2020 Policy 38 42 20 0 53 47 343
2020 Project management 34 46 20 1 58 42 266
2020 Other services to the public 29 40 28 3 58 42 230
2020 None of the above 34 39 26 1 54 46 620

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 60 40 46
2020 Federal regulators 68 32 34
2020 Compliance, inspection and enforcement 57 43 636
2020 Communications or public affairs 51 49 40
2020 Access to information and privacy 48 52 19
2020 Security 46 54 188
2020 Science and technology 43 57 39
2020 Legal services 56 44 25
2020 Administration and operations 56 44 288
2020 Human resources 46 54 175
2020 Financial management 45 55 91
2020 Procurement 52 48 19
2020 Real property 32 68 31
2020 Materiel management 62 38 10
2020 Information management 55 45 25
2020 Information technology 51 49 143
2020 Internal audit 53 47 13
2020 Evaluation 33 67 12
2020 Data sciences 41 59 19
2020 Policy 46 54 129
2020 Project management 65 35 91
2020 Other services to the public 56 44 68
2020 None of the above 52 48 207

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 31 6 17 27 0 1 48 46 46
2020 Federal regulators 11 13 9 27 34 3 3 26 65 34
2020 Compliance, inspection and enforcement 5 19 19 20 32 1 3 25 54 636
2020 Communications or public affairs 13 39 13 13 22 0 0 52 35 40
2020 Access to information and privacy 20 28 20 28 4 0 0 48 32 19
2020 Security 7 20 16 25 30 1 2 28 56 188
2020 Science and technology 13 13 23 20 28 0 2 27 49 39
2020 Legal services 4 17 16 41 18 4 0 22 61 25
2020 Administration and operations 14 24 15 17 25 1 5 40 44 289
2020 Human resources 10 27 17 25 17 1 2 38 44 175
2020 Financial management 11 20 17 30 17 0 5 33 49 91
2020 Procurement 7 31 20 19 16 0 7 41 38 19
2020 Real property 12 12 12 27 27 6 3 27 59 32
2020 Materiel management 0 29 23 29 20 0 0 29 49 10
2020 Information management 10 25 6 19 40 0 0 35 59 25
2020 Information technology 13 19 15 19 31 1 2 33 52 142
2020 Internal audit 0 35 0 38 23 4 0 37 63 13
2020 Evaluation 17 25 8 17 25 0 8 45 45 12
2020 Data sciences 7 31 0 25 30 4 4 41 59 19
2020 Policy 11 16 12 25 33 0 2 27 60 128
2020 Project management 13 35 13 23 16 0 1 49 39 91
2020 Other services to the public 7 17 20 17 31 4 2 27 51 68
2020 None of the above 7 18 13 24 36 1 2 25 61 207

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 30 9 8 35 0 4 46 45 45
2020 Federal regulators 6 15 9 36 31 0 3 22 69 34
2020 Compliance, inspection and enforcement 5 18 18 18 33 2 7 25 56 633
2020 Communications or public affairs 7 27 18 18 20 2 9 38 42 40
2020 Access to information and privacy 12 17 35 22 14 0 0 29 35 18
2020 Security 7 15 18 21 30 3 5 24 56 189
2020 Science and technology 9 18 15 13 33 0 12 30 53 39
2020 Legal services 4 13 24 17 42 0 0 17 60 25
2020 Administration and operations 11 21 9 18 32 1 8 35 54 288
2020 Human resources 9 17 13 22 25 1 13 30 55 175
2020 Financial management 9 17 18 18 28 0 10 28 52 91
2020 Procurement 7 28 8 14 21 10 12 45 45 19
2020 Real property 6 12 22 12 36 0 11 21 55 32
2020 Materiel management 0 51 12 16 20 0 0 51 36 10
2020 Information management 5 30 9 21 36 0 0 35 57 25
2020 Information technology 12 21 12 18 29 1 7 36 51 143
2020 Internal audit 7 12 4 46 19 4 8 22 73 13
2020 Evaluation 17 8 0 42 33 0 0 25 75 12
2020 Data sciences 0 27 8 18 30 0 18 33 58 19
2020 Policy 4 15 14 28 33 1 6 20 65 128
2020 Project management 13 24 13 24 18 0 8 40 46 91
2020 Other services to the public 4 20 17 15 35 3 4 27 54 68
2020 None of the above 5 11 18 24 35 0 7 17 64 207

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 18 10 9 9 1 11 69 20 145
2020 Federal regulators 37 23 14 10 5 1 10 67 17 100
2020 Compliance, inspection and enforcement 43 19 12 8 7 2 10 71 16 2255
2020 Communications or public affairs 42 21 17 7 9 1 4 66 16 104
2020 Access to information and privacy 45 13 15 11 4 2 9 65 17 55
2020 Security 39 16 15 7 7 4 11 66 17 628
2020 Science and technology 48 16 10 7 2 5 11 77 11 169
2020 Legal services 32 17 14 14 4 3 15 61 22 96
2020 Administration and operations 44 17 12 6 5 3 14 74 13 1077
2020 Human resources 44 16 13 11 6 2 8 67 18 572
2020 Financial management 40 17 16 6 6 3 12 67 14 275
2020 Procurement 33 16 16 12 7 2 14 59 22 44
2020 Real property 45 20 11 7 8 1 8 72 17 86
2020 Materiel management 44 22 15 6 3 3 6 73 10 36
2020 Information management 46 19 6 8 8 4 8 74 19 93
2020 Information technology 46 16 14 9 5 2 8 69 16 513
2020 Internal audit 47 7 19 17 5 0 4 57 23 34
2020 Evaluation 26 23 17 9 19 0 5 52 30 19
2020 Data sciences 51 15 11 9 5 1 7 72 16 64
2020 Policy 36 23 14 11 8 3 5 65 20 344
2020 Project management 40 23 15 8 7 1 7 69 15 265
2020 Other services to the public 41 21 9 7 10 4 9 70 19 227
2020 None of the above 38 14 15 8 9 3 12 61 20 615
2019 Client contact centre 34 12 13 8 13 2 19 57 26 144
2019 Federal regulators 41 13 17 9 11 4 5 59 21 82
2019 Compliance, inspection and enforcement 48 16 12 6 10 1 7 69 18 2052
2019 Communications or public affairs 36 12 24 11 14 0 5 50 26 89
2019 Access to information and privacy 42 13 11 14 13 0 6 59 29 62
2019 Security 47 15 11 6 10 2 9 70 17 749
2019 Science and technology 46 21 11 3 6 1 12 77 10 121
2019 Legal services 41 16 19 9 9 0 5 60 20 74
2019 Administration and operations 50 14 10 6 9 1 10 71 17 966
2019 Human resources 43 16 12 12 11 1 5 63 24 480
2019 Financial management 41 14 11 10 15 3 6 61 27 226
2019 Procurement 38 21 11 8 10 4 10 67 20 50
2019 Real property 45 14 13 11 7 1 11 66 19 84
2019 Materiel management 33 33 17 5 3 0 9 72 9 32
2019 Information management 38 16 12 9 16 0 9 60 27 78
2019 Information technology 38 18 14 12 10 1 6 60 24 410
2019 Internal audit 42 16 12 17 3 0 10 64 22 31
2019 Data sciences 55 13 10 5 10 0 8 74 15 56
2019 Policy 33 16 16 13 17 1 4 51 32 241
2019 Project management 38 16 10 18 13 0 5 57 33 183
2019 Other services to the public 50 11 13 8 6 3 9 69 17 226
2019 None of the above 42 16 13 9 13 1 7 62 23 584
2018 Client contact centre 45 13 10 8 8 5 10 69 19 141
2018 Federal regulators 40 12 16 11 15 2 5 56 27 92
2018 Compliance, inspection and enforcement 50 15 9 7 8 1 9 73 17 1937
2018 Communications or public affairs 26 19 16 12 21 0 6 48 34 84
2018 Access to information and privacy 36 19 7 10 13 0 15 65 27 49
2018 Security 51 13 11 6 9 1 9 71 17 662
2018 Science and technology 39 13 10 11 11 3 13 62 26 103
2018 Legal services 41 14 15 11 7 3 9 62 21 67
2018 Administration and operations 52 14 11 7 7 1 8 73 15 845
2018 Human resources 44 15 13 7 13 0 8 64 22 369
2018 Financial management 47 15 13 7 11 1 7 67 20 182
2018 Procurement 30 12 23 15 18 0 3 43 33 35
2018 Real property 52 17 9 8 12 0 2 70 20 43
2018 Materiel management 58 12 8 15 6 0 2 71 21 35
2018 Information management 39 11 20 8 8 3 11 58 19 59
2018 Information technology 38 14 15 14 13 1 5 55 29 307
2018 Internal audit 36 18 8 3 17 0 18 65 24 32
2018 Evaluation 50 19 0 20 6 0 6 73 27 15
2018 Data sciences 41 9 24 13 12 0 0 50 25 26
2018 Policy 41 12 12 13 11 1 9 59 27 209
2018 Project management 40 14 14 8 19 0 5 57 28 142
2018 Other services to the public 49 15 9 5 8 3 11 74 16 196
2018 None of the above 48 11 12 6 12 2 9 66 21 527
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