2020 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 45 0 5 5 0 0 91 9 22
2020 CO-02 36 57 0 7 0 0 0 93 7 14

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 86 9 0 5 0 0 0 95 5 22
2020 CO-02 79 14 0 7 0 0 0 93 7 14
2017 CO 80 16 0 4 0 0 0 96 4 25
2017 CO-02 85 15 0 0 0 0 0 100 0 13
2014 CO 74 23 0 0 0 3 0 100 0 31
2014 CO-02 74 22 0 0 0 4 0 100 0 23

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 36 9 9 5 0 0 77 14 22
2020 CO-02 43 36 7 14 0 0 0 79 14 14
2019 CO 52 35 4 9 0 0 0 87 9 23
2019 CO-02 42 50 0 8 0 0 0 92 8 12
2017 CO 40 32 4 16 4 0 4 75 21 25
2017 CO-02 31 31 8 23 0 0 8 67 25 13
2014 CO 29 42 0 16 13 0 0 71 29 31
2014 CO-02 35 39 0 17 9 0 0 74 26 23

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 23 50 9 18 0 0 0 73 18 22
2020 CO-02 7 71 7 14 0 0 0 79 14 14
2019 CO 30 43 4 22 0 0 0 74 22 23
2019 CO-02 17 50 8 25 0 0 0 67 25 12
2018 CO 10 70 10 5 5 0 0 80 10 20
2018 CO-02 7 67 13 7 7 0 0 73 13 15
2017 CO 20 44 12 16 8 0 0 64 24 25
2017 CO-02 15 62 8 8 8 0 0 77 15 13
2014 CO 23 39 23 13 3 0 0 61 16 31
2014 CO-02 17 39 22 17 4 0 0 57 22 23

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 59 27 9 5 0 0 0 86 5 22
2020 CO-02 50 36 14 0 0 0 0 86 0 14
2019 CO 61 35 4 0 0 0 0 96 0 23
2019 CO-02 50 50 0 0 0 0 0 100 0 12
2017 CO 56 28 12 4 0 0 0 84 4 25
2017 CO-02 46 31 23 0 0 0 0 77 0 13
2014 CO 52 36 6 3 3 0 0 87 6 31
2014 CO-02 43 39 9 4 4 0 0 83 9 23

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 45 0 0 9 0 0 91 9 22
2020 CO-02 36 50 0 0 14 0 0 86 14 14
2019 CO 45 41 5 5 5 0 0 86 9 22
2019 CO-02 36 45 0 9 9 0 0 82 18 11
2018 CO 35 45 15 5 0 0 0 80 5 20
2018 CO-02 27 53 13 7 0 0 0 80 7 15
2017 CO 44 36 4 12 4 0 0 80 16 25
2017 CO-02 38 31 8 15 8 0 0 69 23 13
2014 CO 45 36 6 6 6 0 0 81 13 31
2014 CO-02 52 30 4 4 9 0 0 83 13 23

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 41 14 5 0 0 0 82 5 22
2020 CO-02 36 50 7 7 0 0 0 86 7 14
2019 CO 39 52 9 0 0 0 0 91 0 23
2019 CO-02 25 58 17 0 0 0 0 83 0 12
2018 CO 45 50 5 0 0 0 0 95 0 20
2018 CO-02 33 60 7 0 0 0 0 93 0 15
2017 CO 56 28 8 4 4 0 0 84 8 25
2017 CO-02 54 38 8 0 0 0 0 92 0 13
2014 CO 32 48 16 0 3 0 0 81 3 31
2014 CO-02 26 48 22 0 4 0 0 74 4 23

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 23 0 18 9 0 0 73 27 22
2020 CO-02 36 36 0 14 14 0 0 71 29 14
2019 CO 52 26 4 13 4 0 0 78 17 23
2019 CO-02 33 25 8 25 8 0 0 58 33 12
2018 CO 25 25 25 25 0 0 0 50 25 20
2018 CO-02 20 20 27 33 0 0 0 40 33 15
2017 CO 28 36 16 8 12 0 0 64 20 25
2017 CO-02 31 38 23 8 0 0 0 69 8 13
2014 CO 16 52 13 13 6 0 0 68 19 31
2014 CO-02 22 48 9 13 9 0 0 70 22 23

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 38 33 10 10 10 0 0 71 19 21
2020 CO-02 29 43 7 7 14 0 0 71 21 14
2019 CO 48 39 13 0 0 0 0 87 0 23
2019 CO-02 42 33 25 0 0 0 0 75 0 12
2018 CO 35 45 15 5 0 0 0 80 5 20
2018 CO-02 27 47 20 7 0 0 0 73 7 15
2017 CO 32 48 4 12 4 0 0 80 16 25
2017 CO-02 31 54 8 8 0 0 0 85 8 13

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 32 5 9 0 0 0 86 9 22
2020 CO-02 43 43 0 14 0 0 0 86 14 14
2019 CO 48 48 4 0 0 0 0 96 0 23
2019 CO-02 33 58 8 0 0 0 0 92 0 12
2018 CO 42 53 5 0 0 0 0 95 0 19
2018 CO-02 36 57 7 0 0 0 0 93 0 14
2017 CO 40 52 0 8 0 0 0 92 8 25
2017 CO-02 46 46 0 8 0 0 0 92 8 13
2014 CO 39 39 10 3 10 0 0 77 13 31
2014 CO-02 39 35 9 4 13 0 0 74 17 23

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 23 9 0 14 0 0 77 14 22
2020 CO-02 50 21 7 0 21 0 0 71 21 14
2019 CO 43 43 0 4 9 0 0 87 13 23
2019 CO-02 42 33 0 8 17 0 0 75 25 12
2018 CO 33 44 11 6 6 0 0 78 11 18
2018 CO-02 23 46 15 8 8 0 0 69 15 13
2017 CO 24 52 16 4 4 0 0 76 8 25
2017 CO-02 31 54 15 0 0 0 0 85 0 13

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 59 32 9 0 0 0 0 91 0 22
2020 CO-02 50 43 7 0 0 0 0 93 0 14
2019 CO 57 39 0 4 0 0 0 96 4 23
2019 CO-02 50 42 0 8 0 0 0 92 8 12
2018 CO 63 32 5 0 0 0 0 95 0 19
2018 CO-02 50 43 7 0 0 0 0 93 0 14
2017 CO 72 24 0 4 0 0 0 96 4 25
2017 CO-02 77 23 0 0 0 0 0 100 0 13
2014 CO 58 32 6 0 3 0 0 90 3 31
2014 CO-02 48 39 9 0 4 0 0 87 4 23

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 59 23 5 0 14 0 0 82 14 22
2020 CO-02 43 36 0 0 21 0 0 79 21 14
2019 CO 57 17 13 9 4 0 0 74 13 23
2019 CO-02 42 25 17 8 8 0 0 67 17 12
2018 CO 47 26 11 16 0 0 0 74 16 19
2018 CO-02 43 29 14 14 0 0 0 71 14 14
2017 CO 32 52 4 12 0 0 0 84 12 25
2017 CO-02 38 54 8 0 0 0 0 92 0 13
2014 CO 32 42 13 10 3 0 0 74 13 31
2014 CO-02 22 48 13 13 4 0 0 70 17 23

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 32 5 5 9 0 0 82 14 22
2020 CO-02 43 36 7 0 14 0 0 79 14 14
2019 CO 39 30 4 13 9 0 4 73 23 23
2019 CO-02 17 33 8 17 17 0 8 55 36 12
2018 CO 21 42 11 16 11 0 0 63 26 19
2018 CO-02 21 36 14 14 14 0 0 57 29 14
2017 CO 32 40 12 16 0 0 0 72 16 25
2017 CO-02 46 38 0 15 0 0 0 85 15 13
2014 CO 23 26 29 16 6 0 0 48 23 31
2014 CO-02 17 26 30 17 9 0 0 43 26 23

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 32 55 0 14 0 0 0 86 14 22
2020 CO-02 21 57 0 21 0 0 0 79 21 14
2019 CO 48 35 9 4 4 0 0 83 9 23
2019 CO-02 25 50 8 8 8 0 0 75 17 12
2018 CO 26 42 21 11 0 0 0 68 11 19
2018 CO-02 29 36 21 14 0 0 0 64 14 14
2017 CO 28 48 8 12 4 0 0 76 16 25
2017 CO-02 31 54 8 0 8 0 0 85 8 13
2014 CO 29 45 20 3 3 0 0 74 6 31
2014 CO-02 22 52 17 4 4 0 0 74 9 23

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 32 9 9 0 5 0 81 10 22
2020 CO-02 43 36 0 14 0 7 0 85 15 14
2019 CO 43 48 9 0 0 0 0 91 0 23
2019 CO-02 25 58 17 0 0 0 0 83 0 12
2018 CO 53 42 5 0 0 0 0 95 0 19
2018 CO-02 50 43 7 0 0 0 0 93 0 14
2017 CO 48 40 8 0 4 0 0 88 4 25
2017 CO-02 62 38 0 0 0 0 0 100 0 13
2014 CO 45 48 3 0 3 0 0 94 3 31
2014 CO-02 35 57 4 0 4 0 0 91 4 23

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 23 27 5 9 0 0 59 14 22
2020 CO-02 43 21 21 0 14 0 0 64 14 14
2019 CO 35 48 13 4 0 0 0 83 4 23
2019 CO-02 25 50 17 8 0 0 0 75 8 12
2018 CO 42 32 26 0 0 0 0 74 0 19
2018 CO-02 36 36 29 0 0 0 0 71 0 14
2017 CO 40 40 16 4 0 0 0 80 4 25
2017 CO-02 38 46 15 0 0 0 0 85 0 13
2014 CO 58 29 13 0 0 0 0 87 0 31
2014 CO-02 70 22 9 0 0 0 0 91 0 23

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 5 23 36 32 5 0 0 36 27 22
2020 CO-02 0 21 50 29 0 0 0 29 21 14
2019 CO 0 19 38 38 5 0 0 43 19 21
2019 CO-02 0 36 36 18 9 0 0 27 36 11
2018 CO 0 11 68 21 0 0 0 21 11 19
2018 CO-02 0 14 71 14 0 0 0 14 14 14
2017 CO 12 16 32 36 4 0 0 40 28 25
2017 CO-02 8 31 23 31 8 0 0 38 38 13
2014 CO 6 16 52 13 10 0 3 23 23 31
2014 CO-02 9 13 52 17 4 0 4 23 23 23

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 0 18 27 41 14 0 0 55 18 22
2020 CO-02 0 21 14 57 7 0 0 64 21 14
2019 CO 0 5 33 43 19 0 0 62 5 21
2019 CO-02 0 9 55 27 9 0 0 36 9 11
2018 CO 0 11 42 37 11 0 0 47 11 19
2018 CO-02 0 14 43 36 7 0 0 43 14 14
2017 CO 12 12 28 36 12 0 0 48 24 25
2017 CO-02 8 23 23 38 8 0 0 46 31 13
2014 CO 13 19 29 23 13 0 3 37 33 31
2014 CO-02 17 17 26 30 4 0 4 36 36 23

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 5 18 50 18 9 0 0 27 23 22
2020 CO-02 7 29 50 14 0 0 0 14 36 14
2019 CO 14 32 41 5 9 0 0 14 45 22
2019 CO-02 17 25 50 0 8 0 0 8 42 12
2018 CO 32 32 32 5 0 0 0 5 63 19
2018 CO-02 43 29 29 0 0 0 0 0 71 14
2017 CO 20 28 40 12 0 0 0 12 48 25
2017 CO-02 23 46 23 8 0 0 0 8 69 13
2014 CO 38 34 17 3 7 0 0 10 72 29
2014 CO-02 41 36 14 0 9 0 0 9 77 22

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 5 32 41 18 5 0 0 23 36 22
2020 CO-02 7 36 36 21 0 0 0 21 43 14
2019 CO 5 15 35 40 5 0 0 45 20 20
2019 CO-02 9 27 45 9 9 0 0 18 36 11
2018 CO 11 26 21 37 5 0 0 42 37 19
2018 CO-02 14 36 14 36 0 0 0 36 50 14
2017 CO 13 13 46 17 13 0 0 29 25 24
2017 CO-02 15 23 38 23 0 0 0 23 38 13
2014 CO 3 26 32 29 10 0 0 39 29 31
2014 CO-02 0 35 30 26 9 0 0 35 35 23

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 23 32 14 18 5 9 0 25 60 22
2020 CO-02 36 36 14 0 7 7 0 8 77 14
2019 CO 5 33 19 19 19 5 0 40 40 21
2019 CO-02 9 45 27 9 9 0 0 18 55 11
2018 CO 16 32 42 5 5 0 0 11 47 19
2018 CO-02 21 29 43 7 0 0 0 7 50 14
2017 CO 24 32 24 12 8 0 0 20 56 25
2017 CO-02 31 38 8 15 8 0 0 23 69 13
2014 CO 13 32 35 6 10 0 3 17 47 31
2014 CO-02 13 30 35 4 13 0 4 18 45 23

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 5 5 18 41 27 5 0 71 10 22
2020 CO-02 7 0 29 50 14 0 0 64 7 14
2019 CO 0 5 19 48 24 5 0 75 5 21
2019 CO-02 0 9 36 45 9 0 0 55 9 11
2018 CO 0 11 32 47 11 0 0 58 11 19
2018 CO-02 0 14 36 43 7 0 0 50 14 14
2017 CO 4 13 29 38 8 8 0 50 18 24
2017 CO-02 8 15 15 54 0 8 0 58 25 13
2014 CO 3 6 23 35 29 0 3 67 10 31
2014 CO-02 4 4 22 35 30 0 4 68 9 23

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 14 14 18 27 18 9 0 50 30 22
2020 CO-02 14 21 21 36 0 7 0 38 38 14
2019 CO 0 19 29 38 14 0 0 52 19 21
2019 CO-02 0 27 27 36 9 0 0 45 27 11
2018 CO 5 11 47 26 5 5 0 33 17 19
2018 CO-02 7 14 50 21 0 7 0 23 23 14
2017 CO 4 20 52 16 8 0 0 24 24 25
2017 CO-02 0 23 54 23 0 0 0 23 23 13
2014 CO 19 16 42 13 6 0 3 20 37 31
2014 CO-02 22 13 43 9 9 0 4 18 36 23

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 9 23 18 41 9 0 0 50 32 22
2020 CO-02 0 29 21 43 7 0 0 50 29 14
2019 CO 5 23 45 18 9 0 0 27 27 22
2019 CO-02 0 27 45 18 9 0 0 27 27 11
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 18 14 9 9 9 0 65 20 22
2020 CO-02 29 21 21 7 14 7 0 54 23 14
2019 CO 43 17 17 17 4 0 0 61 22 23
2019 CO-02 33 17 17 25 8 0 0 50 33 12
2018 CO 16 53 0 5 11 11 5 81 19 19
2018 CO-02 7 50 0 7 14 14 7 73 27 14
2017 CO 40 16 12 12 4 4 12 67 19 25
2017 CO-02 54 8 8 8 0 8 15 80 10 13
2014 CO 45 23 0 3 3 16 10 91 9 31
2014 CO-02 39 26 0 4 4 17 9 88 12 23

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 27 0 9 9 0 0 82 18 22
2020 CO-02 43 36 0 7 14 0 0 79 21 14
2019 CO 48 26 4 13 9 0 0 74 22 23
2019 CO-02 33 33 0 17 17 0 0 67 33 12
2018 CO 39 33 6 6 17 0 0 72 22 18
2018 CO-02 38 23 8 8 23 0 0 62 31 13
2017 CO 56 12 16 12 4 0 0 68 16 25
2017 CO-02 62 8 23 0 8 0 0 69 8 13
2014 CO 55 29 10 3 3 0 0 84 6 31
2014 CO-02 48 30 13 4 4 0 0 78 9 23

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 64 9 9 14 5 0 0 73 18 22
2020 CO-02 50 14 7 21 7 0 0 64 29 14
2019 CO 52 26 9 13 0 0 0 78 13 23
2019 CO-02 42 17 17 25 0 0 0 58 25 12
2018 CO 53 32 0 16 0 0 0 84 16 19
2018 CO-02 50 29 0 21 0 0 0 79 21 14
2017 CO 60 24 8 8 0 0 0 84 8 25
2017 CO-02 62 23 15 0 0 0 0 85 0 13
2014 CO 64 29 3 3 0 0 0 94 3 31
2014 CO-02 61 30 4 4 0 0 0 91 4 23

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 73 14 5 5 5 0 0 86 9 22
2020 CO-02 64 21 0 7 7 0 0 86 14 14
2019 CO 61 22 4 4 9 0 0 83 13 23
2019 CO-02 50 25 0 8 17 0 0 75 25 12
2018 CO 42 37 5 16 0 0 0 79 16 19
2018 CO-02 43 29 7 21 0 0 0 71 21 14

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 14 0 5 9 18 0 83 17 22
2020 CO-02 50 14 0 7 14 14 0 75 25 14
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 64 23 0 5 9 0 0 86 14 22
2020 CO-02 57 29 0 0 14 0 0 86 14 14
2019 CO 57 26 9 0 9 0 0 83 9 23
2019 CO-02 50 25 8 0 17 0 0 75 17 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 23 9 0 14 0 0 77 14 22
2020 CO-02 50 21 7 0 21 0 0 71 21 14
2019 CO 57 22 9 9 4 0 0 78 13 23
2019 CO-02 50 25 8 8 8 0 0 75 17 12
2018 CO 32 37 16 11 5 0 0 68 16 19
2018 CO-02 29 29 21 14 7 0 0 57 21 14
2017 CO 40 44 0 16 0 0 0 84 16 25
2017 CO-02 46 46 0 8 0 0 0 92 8 13
2014 CO 35 48 6 6 3 0 0 84 10 31
2014 CO-02 35 43 9 9 4 0 0 78 13 23

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 64 14 5 5 14 0 0 77 18 22
2020 CO-02 64 7 7 0 21 0 0 71 21 14

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 59 18 9 5 9 0 0 77 14 22
2020 CO-02 50 29 0 7 14 0 0 79 21 14
2019 CO 65 13 4 9 9 0 0 78 17 23
2019 CO-02 58 8 8 8 17 0 0 67 25 12
2018 CO 42 32 5 16 5 0 0 74 21 19
2018 CO-02 29 36 7 21 7 0 0 64 29 14
2017 CO 40 44 0 12 4 0 0 84 16 25
2017 CO-02 54 38 0 8 0 0 0 92 8 13
2014 CO 48 39 6 3 3 0 0 87 6 31
2014 CO-02 48 35 9 4 4 0 0 83 9 23

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CO 36 64 22
2020 CO-02 50 50 14

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 68 18 5 0 5 0 5 90 5 22
2020 CO-02 71 21 0 0 7 0 0 93 7 14

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 77 5 0 5 14 0 0 82 18 22
2020 CO-02 71 7 0 0 21 0 0 79 21 14
2019 CO 61 17 9 4 9 0 0 78 13 23
2019 CO-02 50 25 8 0 17 0 0 75 17 12
2018 CO 42 21 16 11 11 0 0 63 21 19
2018 CO-02 29 21 21 14 14 0 0 50 29 14
2017 CO 48 28 8 12 4 0 0 76 16 25
2017 CO-02 62 15 15 8 0 0 0 77 8 13
2014 CO 52 42 6 0 0 0 0 94 0 31
2014 CO-02 48 43 9 0 0 0 0 91 0 23
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 5 18 18 5 5 0 57 24 22
2020 CO-02 36 7 29 14 7 7 0 46 23 14
2019 CO 30 35 22 4 4 4 0 68 9 23
2019 CO-02 17 42 17 8 8 8 0 64 18 12
2018 CO 25 40 20 5 5 5 0 68 11 20
2018 CO-02 7 47 27 7 7 7 0 57 14 15
2017 CO 36 24 16 0 4 20 0 75 5 25
2017 CO-02 31 23 15 0 0 31 0 78 0 13
2014 CO 32 32 16 3 3 13 0 74 7 31
2014 CO-02 22 39 17 4 4 13 0 70 10 23

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 18 14 9 9 0 0 68 18 22
2020 CO-02 36 21 21 7 14 0 0 57 21 14
2019 CO 35 35 22 4 4 0 0 70 9 23
2019 CO-02 17 50 17 8 8 0 0 67 17 12
2018 CO 15 50 20 15 0 0 0 65 15 20
2018 CO-02 7 60 20 13 0 0 0 67 13 15
2017 CO 28 32 16 8 16 0 0 60 24 25
2017 CO-02 23 38 15 15 8 0 0 62 23 13
2014 CO 26 32 16 19 6 0 0 58 26 31
2014 CO-02 17 35 17 22 9 0 0 52 30 23

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 27 36 9 18 9 0 0 64 27 22
2020 CO-02 7 50 14 14 14 0 0 57 29 14
2019 CO 30 30 22 13 4 0 0 61 17 23
2019 CO-02 17 33 17 25 8 0 0 50 33 12
2018 CO 15 20 25 35 0 5 0 37 37 20
2018 CO-02 7 27 27 33 0 7 0 36 36 15
2017 CO 12 40 12 24 12 0 0 52 36 25
2017 CO-02 8 54 8 23 8 0 0 62 31 13
2014 CO 19 19 23 23 13 3 0 40 37 31
2014 CO-02 13 22 26 22 17 0 0 35 39 23

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 29 29 14 19 10 0 0 57 29 21
2020 CO-02 14 36 14 21 14 0 0 50 36 14
2019 CO 35 26 13 17 9 0 0 61 26 23
2019 CO-02 17 33 17 17 17 0 0 50 33 12
2018 CO 5 35 10 40 10 0 0 40 50 20
2018 CO-02 0 33 7 53 7 0 0 33 60 15
2017 CO 16 24 20 16 16 8 0 43 35 25
2017 CO-02 8 15 38 15 8 15 0 27 27 13
2014 CO 16 35 20 16 10 3 0 53 27 31
2014 CO-02 13 39 22 13 13 0 0 52 26 23

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 18 14 0 5 9 0 80 5 22
2020 CO-02 36 29 21 0 0 14 0 75 0 14
2019 CO 52 26 9 9 0 4 0 82 9 23
2019 CO-02 25 50 0 17 0 8 0 82 18 12
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 32 50 9 9 0 0 0 82 9 22
2020 CO-02 21 50 14 14 0 0 0 71 14 14
2019 CO 39 43 17 0 0 0 0 83 0 23
2019 CO-02 25 50 25 0 0 0 0 75 0 12
2018 CO 10 60 20 10 0 0 0 70 10 20
2018 CO-02 7 60 27 7 0 0 0 67 7 15
2017 CO 16 48 20 12 4 0 0 64 16 25
2017 CO-02 15 69 8 0 8 0 0 85 8 13
2014 CO 26 45 6 6 3 10 3 82 11 31
2014 CO-02 22 48 9 4 4 9 4 80 10 23

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 29 10 29 19 5 10 0 42 26 21
2020 CO-02 23 8 31 23 8 8 0 33 33 13
2019 CO 30 39 9 13 4 4 0 73 18 23
2019 CO-02 17 33 17 25 8 0 0 50 33 12

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 23 9 9 9 0 0 73 18 22
2020 CO-02 43 21 7 14 14 0 0 64 29 14
2019 CO 39 22 13 17 4 4 0 64 23 23
2019 CO-02 33 17 17 25 8 0 0 50 33 12
2018 CO 25 25 20 20 5 0 5 53 26 20
2018 CO-02 20 13 27 27 7 0 7 36 36 15
2017 CO 40 36 12 8 4 0 0 76 12 25
2017 CO-02 38 38 15 8 0 0 0 77 8 13
2014 CO 39 32 10 10 3 6 0 76 14 31
2014 CO-02 30 39 9 13 4 4 0 73 18 23

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 14 18 9 5 5 0 67 14 22
2020 CO-02 36 14 21 14 7 7 0 54 23 14
2019 CO 43 22 17 13 4 0 0 65 17 23
2019 CO-02 25 25 25 17 8 0 0 50 25 12
2018 CO 40 20 30 5 5 0 0 60 10 20
2018 CO-02 33 13 40 7 7 0 0 47 13 15

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 14 9 14 14 5 0 62 29 22
2020 CO-02 29 14 14 14 21 7 0 46 38 14
2019 CO 22 26 22 9 9 13 0 55 20 23
2019 CO-02 8 17 33 17 17 8 0 27 36 12
2018 CO 5 35 25 0 15 10 10 50 19 20
2018 CO-02 0 33 33 0 20 7 7 38 23 15
2017 CO 28 24 8 12 8 8 12 65 25 25
2017 CO-02 23 23 8 15 0 8 23 67 22 13
2014 CO 13 19 16 23 16 10 3 37 44 31
2014 CO-02 9 13 17 30 17 9 4 25 55 23

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 18 18 9 14 5 0 57 24 22
2020 CO-02 14 21 21 14 21 7 0 38 38 14
2019 CO 41 18 5 27 9 0 0 59 36 22
2019 CO-02 18 27 0 36 18 0 0 45 55 11
2018 CO 5 20 25 35 10 5 0 26 47 20
2018 CO-02 7 13 27 40 13 0 0 20 53 15
2017 CO 8 24 20 24 24 0 0 32 48 25
2017 CO-02 0 31 23 31 15 0 0 31 46 13
2014 CO 10 35 10 19 23 3 0 47 43 31
2014 CO-02 9 30 4 26 26 4 0 41 55 23

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 18 27 14 9 27 5 0 48 38 22
2020 CO-02 14 14 7 14 43 7 0 31 62 14
2019 CO 39 9 13 26 13 0 0 48 39 23
2019 CO-02 17 17 8 33 25 0 0 33 58 12
2018 CO 15 20 20 25 20 0 0 35 45 20
2018 CO-02 13 13 20 27 27 0 0 27 53 15
2017 CO 24 20 16 20 20 0 0 44 40 25
2017 CO-02 15 15 23 31 15 0 0 31 46 13
2014 CO 13 26 10 32 16 0 3 40 50 31
2014 CO-02 13 22 13 30 17 0 4 36 50 23

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 64 14 18 0 0 5 0 81 0 22
2020 CO-02 64 21 7 0 0 7 0 92 0 14
2019 CO 39 26 26 4 0 0 4 68 5 23
2019 CO-02 25 33 33 8 0 0 0 58 8 12

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 32 27 14 9 14 5 0 62 24 22
2020 CO-02 21 21 21 7 21 7 0 46 31 14
2019 CO 35 30 17 4 4 0 9 71 10 23
2019 CO-02 8 58 17 8 8 0 0 67 17 12

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 77 5 5 0 9 5 0 86 10 22
2020 CO-02 64 7 7 0 14 7 0 77 15 14
2019 CO 70 13 0 4 4 4 4 90 10 23
2019 CO-02 75 0 0 8 8 8 0 82 18 12

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 77 9 5 0 0 0 9 95 0 22
2020 CO-02 64 14 7 0 0 0 14 92 0 14
2019 CO 74 4 0 0 4 0 17 95 5 23
2019 CO-02 75 8 0 0 8 0 8 91 9 12

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 27 45 18 0 9 0 0 73 9 22
2020 CO-02 14 43 29 0 14 0 0 57 14 14
2019 CO 30 39 4 17 9 0 0 70 26 23
2019 CO-02 17 50 8 8 17 0 0 67 25 12
2018 CO 20 45 10 15 5 5 0 68 21 20
2018 CO-02 13 53 13 13 7 0 0 67 20 15
2017 CO 16 44 12 12 12 4 0 63 25 25
2017 CO-02 0 62 23 8 8 0 0 62 15 13

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 23 18 5 9 0 0 68 14 22
2020 CO-02 29 29 21 7 14 0 0 57 21 14
2019 CO 43 30 4 17 4 0 0 74 22 23
2019 CO-02 33 33 8 17 8 0 0 67 25 12
2018 CO 35 40 15 5 5 0 0 75 10 20
2018 CO-02 33 33 20 7 7 0 0 67 13 15
2017 CO 32 44 4 12 4 4 0 79 17 25
2017 CO-02 15 54 0 15 8 8 0 75 25 13
2014 CO 39 26 20 6 3 6 0 69 10 31
2014 CO-02 35 30 22 4 4 4 0 68 9 23

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 9 18 5 14 5 0 62 19 22
2020 CO-02 36 7 29 0 21 7 0 46 23 14
2019 CO 48 26 9 13 4 0 0 74 17 23
2019 CO-02 42 17 17 17 8 0 0 58 25 12
2018 CO 37 37 16 5 5 0 0 74 11 19
2018 CO-02 36 29 21 7 7 0 0 64 14 14
2017 CO 24 44 12 12 4 4 0 71 17 25
2017 CO-02 8 46 15 23 0 8 0 58 25 13
2014 CO 39 20 16 6 3 13 3 69 12 31
2014 CO-02 39 13 22 4 4 13 4 63 11 23

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 14 14 0 9 23 0 71 12 22
2020 CO-02 29 14 21 0 14 21 0 55 18 14

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 18 5 5 14 5 0 76 19 22
2020 CO-02 43 21 7 7 21 0 0 64 29 14

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 23 9 14 0 0 0 77 14 22
2020 CO-02 36 36 7 21 0 0 0 71 21 14
2019 CO 55 32 0 9 5 0 0 86 14 22
2019 CO-02 36 36 0 18 9 0 0 73 27 11
2018 CO 45 35 5 10 5 0 0 80 15 20
2018 CO-02 47 27 7 13 7 0 0 73 20 15
2017 CO 28 48 16 0 8 0 0 76 8 25
2017 CO-02 15 54 23 0 8 0 0 69 8 13
2014 CO 52 29 6 10 3 0 0 81 13 31
2014 CO-02 43 30 9 13 4 0 0 74 17 23

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 23 18 18 0 0 0 64 18 22
2020 CO-02 21 29 21 29 0 0 0 50 29 14
2019 CO 48 26 13 9 4 0 0 74 13 23
2019 CO-02 25 33 17 17 8 0 0 58 25 12
2018 CO 30 40 20 10 0 0 0 70 10 20
2018 CO-02 20 47 20 13 0 0 0 67 13 15
2017 CO 20 32 20 12 12 4 0 54 25 25
2017 CO-02 8 38 31 15 8 0 0 46 23 13
2014 CO 19 48 19 10 3 0 0 68 13 31
2014 CO-02 22 39 22 13 4 0 0 61 17 23

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 36 5 23 0 0 0 73 23 22
2020 CO-02 21 43 7 29 0 0 0 64 29 14
2019 CO 52 39 4 0 4 0 0 91 4 23
2019 CO-02 25 58 8 0 8 0 0 83 8 12
2018 CO 40 30 20 10 0 0 0 70 10 20
2018 CO-02 33 33 20 13 0 0 0 67 13 15
2017 CO 20 40 8 16 16 0 0 60 32 25
2017 CO-02 8 46 15 15 15 0 0 54 31 13
2014 CO 16 58 10 13 3 0 0 74 16 31
2014 CO-02 17 57 9 13 4 0 0 74 17 23

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 23 36 23 5 9 5 0 62 14 22
2020 CO-02 14 36 29 7 7 7 0 54 15 14
2019 CO 48 30 9 4 4 4 0 82 9 23
2019 CO-02 25 50 8 8 8 0 0 75 17 12
2018 CO 30 40 15 10 5 0 0 70 15 20
2018 CO-02 27 40 20 7 7 0 0 67 13 15
2017 CO 20 28 8 16 20 8 0 52 39 25
2017 CO-02 8 38 15 15 15 8 0 50 33 13
2014 CO 16 23 39 13 3 6 0 41 17 31
2014 CO-02 17 17 39 13 4 9 0 38 19 23
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CO 23 50 27 22
2020 CO-02 29 57 14 14
2019 CO 17 65 17 23
2019 CO-02 17 50 33 12
2018 CO 20 40 40 20
2018 CO-02 20 47 33 15
2017 CO 32 52 16 25
2017 CO-02 31 54 15 13
2014 CO 36 39 26 31
2014 CO-02 35 39 26 23

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2014 CO 36 27 19 0 9999 18 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 5 9 5 14 23 9 60 27 22
2020 CO-02 21 7 14 0 21 29 7 44 33 14
2019 CO 35 9 17 9 4 22 4 59 18 23
2019 CO-02 25 0 33 8 8 25 0 33 22 12
2018 CO 20 20 10 10 10 20 10 57 29 20
2018 CO-02 13 13 13 13 13 20 13 40 40 15
2017 CO 24 8 12 4 0 44 8 67 8 25
2017 CO-02 15 8 15 8 0 38 15 50 17 13
2014 CO 13 13 16 6 3 29 19 50 19 31
2014 CO-02 17 9 13 9 4 30 17 50 25 23

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 14 5 23 5 14 0 63 32 22
2020 CO-02 21 21 7 29 7 14 0 50 42 14
2019 CO 48 4 13 9 4 22 0 67 17 23
2019 CO-02 33 0 17 17 8 25 0 44 33 12
2018 CO 25 20 25 5 10 15 0 53 18 20
2018 CO-02 13 20 33 7 13 13 0 38 23 15
2017 CO 36 20 12 8 0 24 0 74 11 25
2017 CO-02 23 23 8 15 0 31 0 67 22 13
2014 CO 29 19 20 6 3 19 3 62 12 31
2014 CO-02 26 22 17 9 4 17 4 61 17 23
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 0 9 9 9 18 9 63 25 22
2020 CO-02 29 0 7 14 14 29 7 44 44 14
2019 CO 35 13 17 4 9 17 4 61 17 23
2019 CO-02 25 17 25 0 17 17 0 50 20 12
2018 CO 20 10 25 0 5 30 10 50 8 20
2018 CO-02 13 7 33 0 7 27 13 33 11 15
2017 CO 24 12 8 4 0 44 8 75 8 25
2017 CO-02 23 8 8 8 0 38 15 67 17 13
2014 CO 23 3 16 6 3 35 13 50 19 31
2014 CO-02 26 0 17 9 4 35 9 46 23 23

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 14 5 9 9 14 0 74 21 22
2020 CO-02 36 7 7 14 14 21 0 55 36 14
2019 CO 52 4 22 0 9 13 0 65 10 23
2019 CO-02 42 0 25 0 17 17 0 50 20 12
2018 CO 20 15 30 0 5 25 5 50 7 20
2018 CO-02 13 7 40 0 7 27 7 30 10 15
2017 CO 32 28 20 4 0 16 0 71 5 25
2017 CO-02 23 31 23 8 0 15 0 64 9 13
2014 CO 39 10 13 6 3 29 0 68 14 31
2014 CO-02 35 13 13 9 4 26 0 65 18 23
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 18 14 0 14 0 5 71 14 22
2020 CO-02 57 14 0 0 21 0 7 77 23 14

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 41 14 0 9 0 0 77 9 22
2020 CO-02 36 43 7 0 14 0 0 79 14 14
2019 CO 26 13 30 17 13 0 0 39 30 23
2019 CO-02 33 8 33 8 17 0 0 42 25 12
2018 CO 25 35 20 5 15 0 0 60 20 20
2018 CO-02 27 47 13 0 13 0 0 73 13 15
2017 CO 52 12 20 8 4 0 4 67 13 25
2017 CO-02 46 15 23 15 0 0 0 62 15 13

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 9 18 23 32 18 0 0 27 50 22
2020 CO-02 14 14 29 21 21 0 0 29 43 14
2019 CO 4 43 35 13 4 0 0 48 17 23
2019 CO-02 8 33 33 17 8 0 0 42 25 12
2018 CO 15 20 35 15 15 0 0 35 30 20
2018 CO-02 7 27 33 13 20 0 0 33 33 15
2017 CO 4 40 28 16 12 0 0 44 28 25
2017 CO-02 0 23 38 23 15 0 0 23 38 13

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 0 41 23 27 9 0 0 41 36 22
2020 CO-02 0 36 21 29 14 0 0 36 43 14
2019 CO 13 43 30 9 4 0 0 57 13 23
2019 CO-02 17 25 42 8 8 0 0 42 17 12
2018 CO 15 25 30 20 10 0 0 40 30 20
2018 CO-02 7 33 27 20 13 0 0 40 33 15
2017 CO 16 40 20 12 12 0 0 56 24 25
2017 CO-02 0 31 31 15 23 0 0 31 38 13

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 14 24 19 24 19 0 0 38 43 21
2020 CO-02 14 21 14 29 21 0 0 36 50 14
2019 CO 23 41 14 9 9 0 5 67 19 22
2019 CO-02 9 55 9 9 18 0 0 64 27 11
2018 CO 5 30 20 20 25 0 0 35 45 20
2018 CO-02 0 33 27 7 33 0 0 33 40 15
2017 CO 16 36 28 8 12 0 0 52 20 25
2017 CO-02 8 38 31 8 15 0 0 46 23 13

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 24 33 14 14 14 0 0 57 29 21
2020 CO-02 31 38 8 8 15 0 0 69 23 13
2019 CO 43 30 9 9 0 0 9 81 10 23
2019 CO-02 42 25 8 17 0 0 8 73 18 12
2018 CO 35 30 30 5 0 0 0 65 5 20
2018 CO-02 27 33 40 0 0 0 0 60 0 15
2017 CO 28 48 4 12 0 8 0 83 13 25
2017 CO-02 23 46 8 15 0 8 0 75 17 13

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 32 14 32 9 14 0 0 45 23 22
2020 CO-02 36 21 29 0 14 0 0 57 14 14
2019 CO 30 22 35 13 0 0 0 52 13 23
2019 CO-02 25 17 50 8 0 0 0 42 8 12
2018 CO 20 15 65 0 0 0 0 35 0 20
2018 CO-02 20 13 67 0 0 0 0 33 0 15
2017 CO 24 40 28 8 0 0 0 64 8 25
2017 CO-02 31 31 31 8 0 0 0 62 8 13

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 32 23 23 9 5 0 9 60 15 22
2020 CO-02 29 21 21 7 7 0 14 58 17 14

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 68 9 14 0 9 0 0 77 9 22
2020 CO-02 64 7 14 0 14 0 0 71 14 14
2019 CO 57 26 13 0 4 0 0 83 4 23
2019 CO-02 50 25 17 0 8 0 0 75 8 12
2018 CO 30 35 30 5 0 0 0 65 5 20
2018 CO-02 27 27 40 7 0 0 0 53 7 15
2017 CO 40 32 8 16 0 0 4 75 17 25
2017 CO-02 23 54 8 8 0 0 8 83 8 13

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 27 9 18 5 5 0 67 24 22
2020 CO-02 21 36 14 21 0 7 0 62 23 14
2019 CO 48 35 13 0 4 0 0 83 4 23
2019 CO-02 33 42 17 0 8 0 0 75 8 12
2018 CO 20 50 15 10 5 0 0 70 15 20
2018 CO-02 20 40 20 13 7 0 0 60 20 15
2017 CO 24 44 20 4 4 0 4 71 8 25
2017 CO-02 31 31 23 8 0 0 8 67 8 13

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 27 23 5 5 0 0 68 9 22
2020 CO-02 29 36 29 0 7 0 0 64 7 14
2019 CO 52 22 17 4 4 0 0 74 9 23
2019 CO-02 58 25 0 8 8 0 0 83 17 12
2018 CO 40 25 20 10 5 0 0 65 15 20
2018 CO-02 33 20 27 13 7 0 0 53 20 15
2017 CO 28 36 16 12 4 0 4 67 17 25
2017 CO-02 23 38 15 15 0 0 8 67 17 13

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 68 9 5 9 9 0 0 77 18 22
2020 CO-02 57 14 7 7 14 0 0 71 21 14
2019 CO 48 35 4 9 4 0 0 83 13 23
2019 CO-02 33 33 8 17 8 0 0 67 25 12

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 23 9 9 9 0 5 71 19 22
2020 CO-02 43 21 7 14 7 0 7 69 23 14

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 27 36 18 5 9 0 5 67 14 22
2020 CO-02 36 36 14 0 7 0 7 77 8 14
2019 CO 39 30 22 4 4 0 0 70 9 23
2019 CO-02 50 8 25 8 8 0 0 58 17 12
2018 CO 35 20 30 0 15 0 0 55 15 20
2018 CO-02 40 13 27 0 20 0 0 53 20 15
2017 CO 20 44 12 8 4 4 8 73 14 25
2017 CO-02 31 23 23 0 0 8 15 70 0 13

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 64 18 9 9 0 0 0 82 9 22
2020 CO-02 71 21 7 0 0 0 0 93 0 14
2019 CO 64 23 14 0 0 0 0 86 0 22
2019 CO-02 55 27 18 0 0 0 0 82 0 11
2018 CO 65 20 0 5 5 0 5 89 11 20
2018 CO-02 60 27 0 0 7 0 7 93 7 15
2017 CO 64 20 8 4 0 0 4 88 4 25
2017 CO-02 54 23 15 0 0 0 8 83 0 13

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 45 14 0 5 0 0 82 5 22
2020 CO-02 43 43 14 0 0 0 0 86 0 14

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 82 5 0 5 0 0 9 95 5 22
2020 CO-02 79 0 0 7 0 0 14 92 8 14
2019 CO 87 9 0 0 0 0 4 100 0 23
2019 CO-02 83 17 0 0 0 0 0 100 0 12
2018 CO 85 5 0 0 5 0 5 95 5 20
2018 CO-02 80 7 0 0 7 0 7 93 7 15

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 73 5 5 9 5 0 5 81 14 22
2020 CO-02 64 7 0 14 7 0 7 77 23 14
2019 CO 70 17 0 0 9 4 0 91 9 23
2019 CO-02 58 17 0 0 17 8 0 82 18 12
2018 CO 65 15 5 5 10 0 0 80 15 20
2018 CO-02 60 20 7 7 7 0 0 80 13 15
2017 CO 72 12 8 4 0 0 4 88 4 25
2017 CO-02 69 15 0 8 0 0 8 92 8 13

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 73 0 14 9 0 0 5 76 10 22
2020 CO-02 64 0 21 7 0 0 7 69 8 14
2019 CO 57 35 9 0 0 0 0 91 0 23
2019 CO-02 42 42 17 0 0 0 0 83 0 12
2018 CO 50 20 10 5 15 0 0 70 20 20
2018 CO-02 40 20 13 7 20 0 0 60 27 15
2017 CO 48 32 12 4 0 0 4 83 4 25
2017 CO-02 46 31 8 8 0 0 8 83 8 13

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 68 9 5 9 5 0 5 81 14 22
2020 CO-02 57 14 7 7 7 0 7 77 15 14
2019 CO 57 30 0 4 9 0 0 87 13 23
2019 CO-02 58 25 0 0 17 0 0 83 17 12
2018 CO 45 25 10 10 10 0 0 70 20 20
2018 CO-02 40 27 7 13 13 0 0 67 27 15
2017 CO 54 33 0 8 0 0 4 91 9 24
2017 CO-02 54 31 0 8 0 0 8 92 8 13

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 64 0 14 0 0 0 23 82 0 22
2020 CO-02 57 0 7 0 0 0 36 89 0 14
2019 CO 70 4 13 0 0 0 13 85 0 23
2019 CO-02 75 0 8 0 0 0 17 90 0 12
2018 CO 60 5 10 5 0 0 20 81 6 20
2018 CO-02 60 7 7 7 0 0 20 83 8 15
2017 CO 58 13 4 0 0 0 25 94 0 24
2017 CO-02 58 8 0 0 0 0 33 100 0 12

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 59 32 0 5 0 0 5 95 5 22
2020 CO-02 57 29 0 7 0 0 7 92 8 14
2019 CO 70 22 9 0 0 0 0 91 0 23
2019 CO-02 58 33 8 0 0 0 0 92 0 12
2018 CO 60 25 0 5 0 0 10 94 6 20
2018 CO-02 60 27 0 7 0 0 7 93 7 15
2017 CO 56 24 12 0 0 0 8 87 0 25
2017 CO-02 46 23 15 0 0 0 15 82 0 13

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 77 18 0 0 0 0 5 100 0 22
2020 CO-02 86 7 0 0 0 0 7 100 0 14
2019 CO 83 13 4 0 0 0 0 96 0 23
2019 CO-02 67 25 8 0 0 0 0 92 0 12
2018 CO 75 5 15 0 0 0 5 84 0 20
2018 CO-02 73 7 20 0 0 0 0 80 0 15
2017 CO 84 8 8 0 0 0 0 92 0 25
2017 CO-02 92 0 8 0 0 0 0 92 0 13

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 68 23 0 0 5 0 5 95 5 22
2020 CO-02 64 29 0 0 0 0 7 100 0 14
2019 CO 61 22 17 0 0 0 0 83 0 23
2019 CO-02 50 25 25 0 0 0 0 75 0 12
2018 CO 45 40 10 5 0 0 0 85 5 20
2018 CO-02 47 40 7 7 0 0 0 87 7 15
2017 CO 64 24 8 0 0 0 4 92 0 25
2017 CO-02 54 31 8 0 0 0 8 92 0 13

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 41 14 5 5 0 0 77 9 22
2020 CO-02 36 43 14 7 0 0 0 79 7 14

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 14 32 27 14 14 0 0 45 27 22
2020 CO-02 14 43 14 14 14 0 0 57 29 14
2019 CO 22 39 26 13 0 0 0 61 13 23
2019 CO-02 8 33 42 17 0 0 0 42 17 12
2018 CO 0 26 63 11 0 0 0 26 11 19
2018 CO-02 0 14 71 14 0 0 0 14 14 14
2017 CO 0 48 36 16 0 0 0 48 16 25
2017 CO-02 0 38 38 23 0 0 0 38 23 13

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 18 18 32 32 0 0 0 32 36 22
2020 CO-02 21 7 36 36 0 0 0 36 29 14
2019 CO 4 9 30 43 13 0 0 57 13 23
2019 CO-02 8 8 42 25 17 0 0 42 17 12
2018 CO 0 20 45 30 5 0 0 35 20 20
2018 CO-02 0 27 33 33 7 0 0 40 27 15
2017 CO 4 12 52 20 12 0 0 32 16 25
2017 CO-02 0 15 62 8 15 0 0 23 15 13

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 27 18 14 32 5 5 0 48 38 22
2020 CO-02 21 14 14 36 7 7 0 38 46 14
2019 CO 35 17 26 17 4 0 0 52 22 23
2019 CO-02 33 17 25 17 8 0 0 50 25 12
2018 CO 25 20 30 15 5 5 0 47 21 20
2018 CO-02 20 13 40 13 7 7 0 36 21 15
2017 CO 16 40 20 20 0 4 0 58 21 25
2017 CO-02 15 31 38 15 0 0 0 46 15 13

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 23 23 23 9 14 9 0 50 25 22
2020 CO-02 7 36 21 14 14 7 0 46 31 14

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 36 18 9 9 27 0 0 55 36 22
2020 CO-02 29 21 14 7 29 0 0 50 36 14

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 50 18 9 5 18 0 0 68 23 22
2020 CO-02 43 21 7 7 21 0 0 64 29 14

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 32 32 18 5 14 0 0 64 18 22
2020 CO-02 21 36 21 0 21 0 0 57 21 14
2019 CO 43 26 13 13 4 0 0 70 17 23
2019 CO-02 33 33 8 17 8 0 0 67 25 12
2018 CO 20 40 15 10 10 5 0 63 21 20
2018 CO-02 20 27 20 13 13 7 0 50 29 15
2017 CO 20 40 24 16 0 0 0 60 16 25
2017 CO-02 8 46 23 23 0 0 0 54 23 13

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 27 55 14 5 0 0 0 82 5 22
2020 CO-02 14 57 21 7 0 0 0 71 7 14

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 27 23 23 23 5 0 0 50 27 22
2020 CO-02 14 29 29 29 0 0 0 43 29 14

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 29 19 38 14 0 0 0 48 14 21
2020 CO-02 15 23 46 15 0 0 0 38 15 13

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 41 5 14 0 0 0 82 14 22
2020 CO-02 21 57 7 14 0 0 0 79 14 14

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 68 18 5 5 0 5 0 90 5 22
2020 CO-02 50 29 7 7 0 7 0 85 8 14

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 41 45 0 5 9 0 0 86 14 22
2020 CO-02 29 57 0 7 7 0 0 86 14 14

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 55 32 0 0 9 5 0 90 10 22
2020 CO-02 43 36 0 0 14 7 0 85 15 14

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 64 23 5 5 0 0 5 90 5 22
2020 CO-02 50 29 7 7 0 0 7 85 8 14
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CO 0 100 22
2020 CO-02 0 100 14

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CO 5 95 22
2020 CO-02 7 93 14
2019 CO 9 91 23
2019 CO-02 17 83 12
2017 CO-02 0 100 13
2014 CO 19 81 31
2014 CO-02 22 78 23

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 45 32 5 5 5 9 0 85 10 22
2020 CO-02 29 43 7 7 7 7 0 77 15 14
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 18 55 27 0 75 25 22
2020 CO-02 14 50 36 0 78 22 14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CO 32 14 14 14 5 5 18 59 24 22
2020 CO-02 29 7 14 14 7 7 21 50 30 14
2019 CO 43 13 13 13 13 0 4 59 27 23
2019 CO-02 42 25 8 8 17 0 0 67 25 12
2018 CO 60 0 10 10 10 0 10 67 22 20
2018 CO-02 67 0 13 0 7 0 13 77 8 15
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