2020 Public Service Employee Survey Results for Infrastructure Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	53	32	5	5	5	85	10	38
2020	Administration and operations	60	34	0	4	2	94	6	95
2020	Human resources	81	19	0	0	0	100	0	57
2020	Financial management	54	36	2	8	0	90	8	39
2020	Information technology	58	38	0	4	0	96	4	24
2020	Evaluation	45	45	0	9	0	91	9	11
2020	Policy	53	34	2	7	4	88	11	106
2020	Project management	41	48	4	6	0	89	6	65
2020	None of the above	52	35	2	6	4	88	10	51

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	78	14	2	3	0	3	0	95	3	36
2020	Administration and operations	79	15	0	4	0	1	0	96	4	94
2020	Human resources	91	7	0	0	0	2	0	100	0	57
2020	Financial management	77	20	3	0	0	0	0	97	0	40
2020	Information management	69	31	0	0	0	0	0	100	0	10
2020	Information technology	87	13	0	0	0	0	0	100	0	24
2020	Evaluation	82	9	9	0	0	0	0	91	0	11
2020	Policy	80	13	3	1	2	1	0	94	3	105
2020	Project management	71	18	3	3	3	2	0	91	6	66
2020	None of the above	74	18	0	4	0	2	2	96	4	51
2017	Communications or public affairs	82	12	6	0	0	0	0	94	0	31
2017	Administration and operations	69	20	7	2	0	2	0	91	2	55
2017	Human resources	86	9	4	0	0	0	0	96	0	20
2017	Financial management	73	19	4	0	0	0	4	96	0	26
2017	Information technology	77	23	0	0	0	0	0	100	0	20
2017	Policy	85	6	2	6	0	0	2	92	6	52
2017	Project management	76	22	3	0	0	0	0	97	0	35
2017	None of the above	74	13	7	7	0	0	0	86	7	15
2014	Communications or public affairs	68	19	3	3	7	0	0	88	10	40
2014	Administration and operations	70	20	6	3	0	1	0	92	3	70
2014	Human resources	78	17	6	0	0	0	0	94	0	18
2014	Financial management	84	10	5	0	0	0	0	95	0	19
2014	Information technology	62	19	11	4	0	0	4	85	4	25
2014	Other services to the public	73	27	0	0	0	0	0	100	0	11
2014	None of the above	71	23	3	1	1	0	0	94	3	72

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	42	43	3	12	0	0	0	85	12	38
2020	Administration and operations	38	42	9	8	2	0	1	81	10	95
2020	Human resources	72	23	4	2	0	0	0	95	2	57
2020	Financial management	50	40	3	5	3	0	0	90	8	40
2020	Information management	50	50	0	0	0	0	0	100	0	10
2020	Information technology	42	46	8	4	0	0	0	88	4	24
2020	Evaluation	45	55	0	0	0	0	0	100	0	11
2020	Policy	25	49	8	11	6	0	1	75	17	106
2020	Project management	35	41	12	9	3	0	0	76	12	66
2020	None of the above	47	38	6	6	2	0	0	85	9	50
2019	Communications or public affairs	27	56	6	6	6	0	0	82	12	34
2019	Administration and operations	40	31	4	18	6	0	1	73	24	86
2019	Human resources	71	21	0	8	0	0	0	92	8	49
2019	Financial management	43	28	8	16	5	0	0	72	21	39
2019	Information management	9	41	29	10	10	0	0	51	21	10
2019	Information technology	54	37	0	8	0	0	0	92	8	24
2019	Policy	42	29	7	12	11	0	0	70	23	84
2019	Project management	21	44	6	18	10	0	0	66	28	61
2019	None of the above	44	24	6	18	9	0	0	68	26	34
2017	Communications or public affairs	35	33	9	16	6	0	0	69	22	31
2017	Administration and operations	49	30	14	5	2	0	0	79	7	55
2017	Human resources	53	38	0	4	5	0	0	91	9	20
2017	Financial management	50	46	0	4	0	0	0	96	4	26
2017	Information technology	50	32	0	18	0	0	0	82	18	20
2017	Policy	59	24	6	7	4	0	0	83	11	52
2017	Project management	46	22	8	19	5	0	0	68	24	35
2017	None of the above	46	13	7	21	13	0	0	59	34	15
2014	Communications or public affairs	48	31	5	12	4	0	0	79	16	40
2014	Administration and operations	60	26	6	6	3	0	0	86	8	70
2014	Human resources	83	17	0	0	0	0	0	100	0	18
2014	Financial management	64	21	16	0	0	0	0	84	0	19
2014	Information technology	58	19	15	4	0	4	0	81	4	25
2014	Other services to the public	63	18	0	9	9	0	0	82	18	11
2014	None of the above	48	33	9	8	3	0	0	81	11	72

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	40	37	18	5	0	0	0	77	5	38
2020	Administration and operations	35	38	15	7	2	1	1	75	10	95
2020	Human resources	54	34	5	4	0	0	3	91	4	57
2020	Financial management	37	27	13	10	8	3	3	68	19	40
2020	Information management	50	50	0	0	0	0	0	100	0	10
2020	Information technology	42	33	13	13	0	0	0	75	13	24
2020	Evaluation	45	36	18	0	0	0	0	82	0	11
2020	Policy	27	44	16	9	4	0	0	71	13	105
2020	Project management	33	37	15	13	0	0	1	71	14	66
2020	None of the above	34	34	16	14	0	0	2	69	14	51
2019	Communications or public affairs	31	36	24	9	0	0	0	67	9	33
2019	Administration and operations	37	33	17	12	1	0	0	70	13	86
2019	Human resources	47	32	15	6	0	0	0	79	6	49
2019	Financial management	30	34	5	15	13	0	3	66	29	39
2019	Information management	10	60	20	10	0	0	0	70	10	10
2019	Information technology	60	24	12	4	0	0	0	84	4	25
2019	Policy	27	42	7	19	2	1	1	71	22	86
2019	Project management	22	50	8	15	5	0	0	72	20	62
2019	None of the above	29	36	15	15	3	0	3	67	18	34
2018	Communications or public affairs	21	47	14	15	3	0	0	68	18	29
2018	Administration and operations	16	54	14	15	0	1	0	71	15	57
2018	Human resources	20	59	12	5	4	0	0	79	10	22
2018	Financial management	29	43	9	4	12	4	0	75	16	25
2018	Information technology	66	12	11	5	5	0	0	78	11	18
2018	Policy	22	46	5	23	2	2	0	69	26	48
2018	Project management	8	49	14	27	2	0	0	57	29	43
2018	None of the above	23	51	5	14	7	0	0	75	21	27
2017	Communications or public affairs	38	40	12	9	0	0	0	78	9	31
2017	Administration and operations	32	33	14	20	2	0	0	64	21	55
2017	Human resources	30	27	25	10	4	0	4	60	14	20
2017	Financial management	34	42	13	7	4	0	0	76	11	26
2017	Information technology	59	18	4	9	10	0	0	77	19	20
2017	Policy	33	33	13	13	6	0	2	67	20	52
2017	Project management	16	42	11	23	8	0	0	58	32	35
2017	None of the above	25	35	7	20	13	0	0	60	33	15
2014	Communications or public affairs	36	36	10	9	7	0	3	73	17	40
2014	Administration and operations	34	35	17	11	1	1	0	70	13	70
2014	Human resources	50	39	6	6	0	0	0	89	6	18
2014	Financial management	57	38	5	0	0	0	0	95	0	19
2014	Information technology	50	19	11	12	4	4	0	72	16	25
2014	Other services to the public	28	63	0	9	0	0	0	91	9	11
2014	None of the above	26	49	14	7	3	0	2	76	10	72

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	57	36	3	5	0	0	0	93	5	37
2020	Administration and operations	59	29	7	2	1	0	2	89	3	95
2020	Human resources	77	19	2	2	0	0	0	96	2	57
2020	Financial management	54	35	10	0	0	0	0	90	0	39
2020	Information management	80	20	0	0	0	0	0	100	0	10
2020	Information technology	67	29	4	0	0	0	0	96	0	24
2020	Evaluation	50	40	0	10	0	0	0	90	10	10
2020	Policy	48	31	15	3	3	1	0	79	6	104
2020	Project management	43	36	12	8	0	0	2	80	8	65
2020	None of the above	51	31	4	8	4	0	2	83	13	51
2019	Communications or public affairs	50	36	12	3	0	0	0	85	3	34
2019	Administration and operations	51	34	8	5	1	0	1	86	6	86
2019	Human resources	73	23	2	2	0	0	0	96	2	49
2019	Financial management	56	31	8	3	3	0	0	87	5	39
2019	Information management	51	20	20	10	0	0	0	70	10	10
2019	Information technology	84	8	4	4	0	0	0	92	4	25
2019	Policy	52	41	1	5	1	0	0	93	6	86
2019	Project management	46	29	11	10	2	0	2	76	12	61
2019	None of the above	44	41	9	6	0	0	0	85	6	34
2017	Communications or public affairs	48	46	3	0	0	0	3	97	0	31
2017	Administration and operations	43	32	16	7	2	0	0	75	9	55
2017	Human resources	48	39	9	4	0	0	0	87	4	20
2017	Financial management	53	40	8	0	0	0	0	92	0	26
2017	Information technology	54	27	15	4	0	0	0	81	4	20
2017	Policy	65	28	2	6	0	0	0	93	6	52
2017	Project management	52	28	5	8	3	0	3	83	11	34
2017	None of the above	40	27	14	20	0	0	0	66	20	15
2014	Communications or public affairs	53	34	7	0	3	3	0	90	3	40
2014	Administration and operations	49	34	8	7	1	0	0	83	9	70
2014	Human resources	67	28	6	0	0	0	0	94	0	18
2014	Financial management	68	27	0	5	0	0	0	95	5	19
2014	Information technology	58	31	11	0	0	0	0	89	0	25
2014	Other services to the public	36	46	9	9	0	0	0	82	9	11
2014	None of the above	50	35	7	7	0	0	1	86	7	72

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	29	38	15	16	3	0	0	67	18	38
2020	Administration and operations	36	32	11	15	5	0	1	68	20	94
2020	Human resources	53	28	7	7	4	0	2	82	11	57
2020	Financial management	33	18	10	25	13	0	0	52	38	39
2020	Information management	69	31	0	0	0	0	0	100	0	10
2020	Information technology	42	33	13	12	0	0	0	75	12	24
2020	Evaluation	64	27	0	9	0	0	0	91	9	11
2020	Policy	27	38	9	18	8	0	0	65	25	106
2020	Project management	35	36	11	9	9	0	0	71	18	65
2020	None of the above	37	28	9	12	12	0	2	67	24	51
2019	Communications or public affairs	33	32	9	21	6	0	0	65	26	34
2019	Administration and operations	43	30	13	11	1	0	1	74	13	86
2019	Human resources	68	25	4	4	0	0	0	92	4	49
2019	Financial management	43	18	21	8	8	0	3	63	16	39
2019	Information management	61	39	0	0	0	0	0	100	0	10
2019	Information technology	68	16	8	4	0	4	0	88	4	25
2019	Policy	34	29	9	14	13	1	0	63	27	86
2019	Project management	32	23	24	18	3	0	0	55	21	62
2019	None of the above	59	20	9	9	3	0	0	79	12	34
2018	Communications or public affairs	21	40	18	11	11	0	0	61	21	29
2018	Administration and operations	35	35	12	14	1	1	0	71	16	57
2018	Human resources	46	29	0	15	9	0	0	76	24	22
2018	Financial management	36	29	12	18	4	0	0	65	22	24
2018	Information technology	66	16	12	0	5	0	0	82	5	18
2018	Policy	40	47	6	5	2	0	0	87	7	47
2018	Project management	34	27	22	12	4	0	0	62	17	43
2018	None of the above	17	25	9	37	12	0	0	42	49	27
2017	Communications or public affairs	42	37	6	12	3	0	0	78	16	31
2017	Administration and operations	31	41	7	16	5	0	0	72	21	55
2017	Human resources	30	38	19	13	0	0	0	68	13	20
2017	Financial management	49	29	0	18	4	0	0	78	22	26
2017	Information technology	46	32	9	9	4	0	0	78	13	20
2017	Policy	38	35	13	11	4	0	0	73	14	53
2017	Project management	41	23	22	6	8	0	0	64	14	34
2017	None of the above	14	54	14	13	6	0	0	67	19	15
2014	Communications or public affairs	19	40	9	22	7	3	0	61	30	40
2014	Administration and operations	42	36	10	6	6	0	0	79	11	70
2014	Human resources	44	39	6	6	6	0	0	83	11	18
2014	Financial management	52	42	0	5	0	0	0	95	5	19
2014	Information technology	62	23	11	0	4	0	0	85	4	25
2014	Other services to the public	36	27	9	9	18	0	0	63	28	11
2014	None of the above	37	36	10	11	5	1	0	74	16	72

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	36	37	10	13	3	74	16	38
2020	Administration and operations	36	39	16	5	3	76	9	95
2020	Human resources	44	44	10	2	0	88	2	57
2020	Financial management	37	42	13	5	3	79	8	38
2020	Information management	41	59	0	0	0	100	0	10
2020	Information technology	50	33	4	13	0	83	13	24
2020	Evaluation	55	36	9	0	0	91	0	11
2020	Policy	32	47	11	7	4	79	11	104
2020	Project management	45	29	9	17	0	74	17	65
2020	None of the above	44	35	6	8	6	79	14	49
2019	Communications or public affairs	41	26	18	9	6	68	15	34
2019	Administration and operations	40	41	7	8	4	81	12	85
2019	Human resources	51	35	6	8	0	86	8	49
2019	Financial management	46	39	3	8	5	85	13	39
2019	Information management	30	51	9	0	10	80	10	10
2019	Information technology	56	28	12	4	0	84	4	25
2019	Policy	42	34	7	11	6	76	17	85
2019	Project management	24	57	5	8	6	81	14	62
2019	None of the above	36	39	9	6	9	76	15	33
2018	Communications or public affairs	20	32	20	17	11	52	28	29
2018	Administration and operations	34	46	10	5	4	80	9	57
2018	Human resources	18	66	0	8	8	84	16	22
2018	Financial management	50	24	8	14	4	74	18	25
2018	Information technology	66	12	11	11	0	78	11	18
2018	Policy	39	36	6	8	10	76	18	46
2018	Project management	34	44	11	9	2	78	11	43
2018	None of the above	28	39	15	4	15	66	18	26
2017	Communications or public affairs	38	31	16	12	3	69	15	31
2017	Administration and operations	34	39	18	0	9	73	9	55
2017	Human resources	39	38	9	14	0	77	14	20
2017	Financial management	49	35	4	8	4	85	11	26
2017	Information technology	41	45	9	4	0	87	4	20
2017	Policy	35	47	5	7	6	82	13	53
2017	Project management	30	54	5	8	3	84	11	35
2017	None of the above	32	47	15	0	6	79	6	15
2014	Communications or public affairs	17	53	13	10	8	70	17	40
2014	Administration and operations	25	47	10	8	10	72	18	70
2014	Human resources	44	34	22	0	0	78	0	18
2014	Financial management	47	53	0	0	0	100	0	19
2014	Information technology	35	39	15	8	4	74	12	25
2014	Other services to the public	9	64	18	9	0	73	9	11
2014	None of the above	36	37	8	10	10	73	19	72

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	45	30	15	11	0	0	0	75	11	38
2020	Administration and operations	38	36	14	12	1	0	0	74	13	95
2020	Human resources	51	40	2	7	0	0	0	91	7	57
2020	Financial management	32	50	5	8	5	0	0	82	13	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	71	12	13	4	0	0	0	83	4	24
2020	Evaluation	36	55	9	0	0	0	0	91	0	11
2020	Policy	45	34	11	7	4	0	0	79	10	106
2020	Project management	43	27	13	12	5	0	0	70	17	66
2020	None of the above	39	35	18	4	4	0	0	74	8	51
2019	Communications or public affairs	41	47	12	0	0	0	0	88	0	34
2019	Administration and operations	37	38	12	11	1	0	1	76	12	86
2019	Human resources	64	26	8	0	2	0	0	90	2	49
2019	Financial management	30	36	5	18	10	0	0	67	28	39
2019	Information management	52	39	0	0	0	0	9	100	0	10
2019	Information technology	60	20	20	0	0	0	0	80	0	25
2019	Policy	43	35	5	8	6	2	0	80	15	85
2019	Project management	38	43	10	6	3	0	0	80	10	61
2019	None of the above	51	20	6	12	12	0	0	71	23	34
2018	Communications or public affairs	29	34	13	20	4	0	0	63	24	29
2018	Administration and operations	34	46	12	7	2	0	0	80	8	56
2018	Human resources	30	34	13	13	4	4	0	68	18	22
2018	Financial management	36	19	20	17	8	0	0	55	24	25
2018	Information technology	60	11	11	18	0	0	0	71	18	18
2018	Policy	36	36	10	16	2	0	0	72	18	48
2018	Project management	25	45	19	0	11	0	0	70	11	43
2018	None of the above	28	19	11	18	16	7	0	51	37	27
2017	Communications or public affairs	32	31	16	16	6	0	0	63	22	31
2017	Administration and operations	33	19	20	14	12	0	2	53	27	55
2017	Human resources	21	40	21	9	9	0	0	61	18	20
2017	Financial management	31	36	18	11	4	0	0	66	15	26
2017	Information technology	28	46	18	9	0	0	0	73	9	20
2017	Policy	30	39	15	11	6	0	0	69	16	53
2017	Project management	29	39	11	11	11	0	0	68	21	35
2017	None of the above	26	21	13	14	20	0	7	50	36	15
2014	Communications or public affairs	19	47	18	12	5	0	0	66	16	40
2014	Administration and operations	28	34	14	15	9	0	0	62	23	69
2014	Human resources	28	39	23	11	0	0	0	66	11	18
2014	Financial management	52	43	0	5	0	0	0	95	5	19
2014	Information technology	35	43	19	0	4	0	0	77	4	25
2014	Other services to the public	9	55	18	18	0	0	0	64	18	11
2014	None of the above	33	40	15	3	8	1	0	74	11	72

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	39	45	8	8	0	0	84	8	38
2020	Administration and operations	30	48	14	6	2	0	77	9	94
2020	Human resources	61	35	0	4	0	0	96	4	57
2020	Financial management	32	28	18	15	8	0	60	23	40
2020	Information management	40	50	10	0	0	0	90	0	10
2020	Information technology	50	46	0	4	0	0	96	4	24
2020	Evaluation	64	36	0	0	0	0	100	0	11
2020	Policy	25	50	8	13	4	0	75	17	105
2020	Project management	35	36	9	15	5	0	71	20	66
2020	None of the above	24	56	8	6	6	0	80	12	50
2019	Communications or public affairs	27	50	12	12	0	0	77	12	34
2019	Administration and operations	39	38	9	9	4	0	78	13	86
2019	Human resources	47	37	6	8	2	0	83	10	49
2019	Financial management	36	35	8	18	3	0	71	21	38
2019	Information management	52	20	9	10	0	9	78	11	10
2019	Information technology	56	32	4	4	4	0	88	8	25
2019	Policy	21	45	11	18	6	0	66	24	85
2019	Project management	22	51	17	7	3	0	73	10	59
2019	None of the above	32	36	14	12	6	0	68	18	34
2018	Communications or public affairs	21	31	7	31	11	0	52	41	29
2018	Administration and operations	23	52	13	9	3	0	75	12	57
2018	Human resources	32	45	5	13	4	0	77	18	22
2018	Financial management	25	32	17	12	15	0	57	27	25
2018	Information technology	55	29	5	5	5	0	84	11	18
2018	Policy	27	37	16	10	11	0	63	20	48
2018	Project management	13	54	19	7	7	0	68	13	43
2018	None of the above	32	29	19	16	4	0	61	20	26
2017	Communications or public affairs	26	37	16	16	6	0	63	22	31
2017	Administration and operations	18	42	18	16	7	0	59	23	55
2017	Human resources	31	44	16	4	4	0	76	9	20
2017	Financial management	42	30	9	15	4	0	72	19	26
2017	Information technology	37	40	13	10	0	0	77	10	20
2017	Policy	15	47	13	20	5	0	62	25	53
2017	Project management	16	51	11	14	8	0	67	22	35
2017	None of the above	19	33	14	28	6	0	52	34	15

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	62	24	14	0	0	0	0	86	0	37
2020	Administration and operations	47	43	6	2	1	0	0	91	3	95
2020	Human resources	63	33	2	2	0	0	0	96	2	57
2020	Financial management	55	38	0	5	3	0	0	92	8	40
2020	Information management	70	30	0	0	0	0	0	100	0	10
2020	Information technology	58	33	8	0	0	0	0	92	0	24
2020	Evaluation	73	18	9	0	0	0	0	91	0	11
2020	Policy	47	38	8	6	2	0	0	85	8	104
2020	Project management	47	39	4	9	0	0	0	86	9	66
2020	None of the above	43	38	8	8	2	0	0	82	10	50
2019	Communications or public affairs	47	33	18	3	0	0	0	79	3	34
2019	Administration and operations	58	29	6	5	0	1	1	89	5	86
2019	Human resources	68	23	5	4	0	0	0	91	4	48
2019	Financial management	51	36	5	5	3	0	0	87	8	39
2019	Information management	60	21	20	0	0	0	0	80	0	10
2019	Information technology	60	28	8	4	0	0	0	88	4	25
2019	Policy	50	39	1	5	5	0	0	89	9	85
2019	Project management	51	37	10	2	0	0	0	88	2	60
2019	None of the above	44	41	6	6	3	0	0	85	9	34
2018	Communications or public affairs	53	41	3	3	0	0	0	93	3	29
2018	Administration and operations	46	39	9	3	0	2	0	87	3	57
2018	Human resources	51	29	0	13	4	0	4	83	17	22
2018	Financial management	45	48	0	7	0	0	0	93	7	25
2018	Information technology	77	17	6	0	0	0	0	94	0	17
2018	Policy	46	46	2	2	4	0	0	92	6	47
2018	Project management	53	33	10	2	2	0	0	86	4	43
2018	None of the above	58	30	12	0	0	0	0	88	0	27
2017	Communications or public affairs	44	43	3	6	3	0	0	88	9	31
2017	Administration and operations	43	46	5	4	2	0	0	89	5	55
2017	Human resources	40	33	23	4	0	0	0	73	4	20
2017	Financial management	64	27	9	0	0	0	0	91	0	26
2017	Information technology	46	44	10	0	0	0	0	90	0	20
2017	Policy	48	44	0	6	2	0	0	92	8	53
2017	Project management	48	38	5	5	3	0	0	87	8	35
2017	None of the above	45	28	21	0	6	0	0	73	6	15
2014	Communications or public affairs	39	51	10	0	0	0	0	90	0	40
2014	Administration and operations	38	43	14	4	1	0	0	81	6	70
2014	Human resources	55	39	6	0	0	0	0	94	0	18
2014	Financial management	74	26	0	0	0	0	0	100	0	19
2014	Information technology	50	27	19	0	0	4	0	81	0	25
2014	Other services to the public	55	27	9	9	0	0	0	82	9	11
2014	None of the above	51	30	14	3	3	0	0	81	5	72

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	45	31	13	8	3	0	0	76	11	38
2020	Administration and operations	37	40	13	6	3	0	0	77	10	94
2020	Human resources	51	42	3	4	0	0	0	93	4	57
2020	Financial management	37	40	12	3	8	0	0	77	10	40
2020	Information management	80	10	10	0	0	0	0	90	0	10
2020	Information technology	58	29	8	0	4	0	0	87	4	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	39	38	12	7	3	0	0	77	10	106
2020	Project management	43	29	9	12	8	0	0	71	20	66
2020	None of the above	43	35	4	12	6	0	0	78	18	51
2019	Communications or public affairs	44	32	18	3	3	0	0	77	6	34
2019	Administration and operations	37	43	8	7	4	0	1	81	11	85
2019	Human resources	51	36	6	4	2	0	0	87	6	49
2019	Financial management	38	41	3	8	10	0	0	80	18	39
2019	Information management	51	30	20	0	0	0	0	80	0	10
2019	Information technology	64	20	12	4	0	0	0	84	4	25
2019	Policy	46	31	6	9	7	0	0	78	17	86
2019	Project management	32	46	7	11	3	0	0	79	15	61
2019	None of the above	47	24	9	12	9	0	0	71	20	34
2018	Communications or public affairs	28	37	0	24	10	0	0	66	34	29
2018	Administration and operations	40	33	18	5	3	0	0	74	8	57
2018	Human resources	22	43	10	16	4	4	0	69	21	22
2018	Financial management	29	47	13	4	8	0	0	76	12	25
2018	Information technology	58	17	7	17	0	0	0	75	17	17
2018	Policy	37	34	9	13	8	0	0	71	20	48
2018	Project management	28	43	18	7	4	0	0	71	11	43
2018	None of the above	33	25	12	19	11	0	0	58	30	27
2017	Communications or public affairs	41	37	12	6	3	0	0	78	9	31
2017	Administration and operations	29	30	16	11	14	0	0	59	25	55
2017	Human resources	21	36	30	9	4	0	0	57	14	20
2017	Financial management	44	41	8	8	0	0	0	85	8	25
2017	Information technology	41	45	9	4	0	0	0	87	4	20
2017	Policy	31	49	4	9	7	0	0	80	17	53
2017	Project management	24	41	16	8	11	0	0	65	19	35
2017	None of the above	32	28	14	13	13	0	0	60	26	15

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	46	35	11	6	3	0	0	81	8	37
2020	Administration and operations	46	41	12	1	0	0	0	87	1	94
2020	Human resources	56	33	9	2	0	0	0	89	2	57
2020	Financial management	52	32	8	5	3	0	0	85	8	40
2020	Information management	60	30	10	0	0	0	0	90	0	10
2020	Information technology	58	33	4	4	0	0	0	92	4	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	46	35	13	2	3	0	0	82	5	104
2020	Project management	58	23	18	0	0	0	0	82	0	65
2020	None of the above	60	22	10	4	4	0	0	82	8	51
2019	Communications or public affairs	47	29	15	3	6	0	0	77	9	34
2019	Administration and operations	49	42	5	4	0	0	1	92	4	86
2019	Human resources	60	29	4	7	0	0	0	89	7	48
2019	Financial management	51	33	10	3	3	0	0	85	5	39
2019	Information management	60	10	10	10	0	9	0	77	11	10
2019	Information technology	72	16	12	0	0	0	0	88	0	25
2019	Policy	47	33	13	1	5	0	0	81	6	84
2019	Project management	43	41	15	0	2	0	0	84	2	61
2019	None of the above	56	30	9	6	0	0	0	85	6	34
2018	Communications or public affairs	44	33	13	3	6	0	0	77	10	29
2018	Administration and operations	54	28	14	1	3	0	0	82	4	57
2018	Human resources	45	29	10	0	12	4	0	77	12	22
2018	Financial management	57	27	4	12	0	0	0	84	12	25
2018	Information technology	64	31	6	0	0	0	0	94	0	17
2018	Policy	43	39	6	8	4	0	0	82	12	47
2018	Project management	40	44	16	0	0	0	0	84	0	42
2018	None of the above	55	31	3	7	4	0	0	86	11	27
2017	Communications or public affairs	51	34	9	6	0	0	0	85	6	31
2017	Administration and operations	48	38	7	5	2	0	0	86	7	55
2017	Human resources	56	39	5	0	0	0	0	95	0	20
2017	Financial management	64	28	4	0	4	0	0	92	4	26
2017	Information technology	50	37	9	4	0	0	0	87	4	20
2017	Policy	48	37	6	8	2	0	0	85	9	53
2017	Project management	33	57	8	3	0	0	0	89	3	35
2017	None of the above	45	42	7	6	0	0	0	87	6	15
2014	Communications or public affairs	39	48	13	0	0	0	0	87	0	40
2014	Administration and operations	49	34	14	1	1	0	0	83	3	70
2014	Human resources	83	17	0	0	0	0	0	100	0	18
2014	Financial management	63	37	0	0	0	0	0	100	0	19
2014	Information technology	58	27	15	0	0	0	0	85	0	25
2014	Other services to the public	64	18	18	0	0	0	0	82	0	11
2014	None of the above	59	23	7	7	4	0	0	82	11	72

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	32	35	8	22	3	0	0	67	24	37
2020	Administration and operations	38	38	13	9	2	0	0	77	11	94
2020	Human resources	59	34	7	0	0	0	0	93	0	57
2020	Financial management	38	47	8	3	5	0	0	85	8	40
2020	Information management	60	40	0	0	0	0	0	100	0	10
2020	Information technology	58	21	12	8	0	0	0	79	8	24
2020	Evaluation	55	36	9	0	0	0	0	91	0	11
2020	Policy	33	43	11	11	2	0	0	76	13	105
2020	Project management	30	35	21	9	5	0	0	65	14	66
2020	None of the above	35	37	8	14	4	2	0	73	19	49
2019	Communications or public affairs	33	35	21	6	6	0	0	68	12	34
2019	Administration and operations	40	38	13	5	4	0	1	78	8	85
2019	Human resources	51	41	2	4	2	0	0	92	6	49
2019	Financial management	33	36	13	8	8	0	3	71	16	39
2019	Information management	51	21	20	0	0	9	0	78	0	10
2019	Information technology	64	20	4	12	0	0	0	84	12	25
2019	Policy	46	32	7	9	6	0	0	78	15	86
2019	Project management	29	47	5	15	3	0	0	76	19	60
2019	None of the above	35	30	15	15	6	0	0	65	20	34
2018	Communications or public affairs	22	44	7	16	11	0	0	66	27	29
2018	Administration and operations	42	30	13	10	6	0	0	72	15	56
2018	Human resources	29	44	5	17	0	4	0	77	18	22
2018	Financial management	37	40	16	0	8	0	0	77	8	25
2018	Information technology	71	6	0	17	6	0	0	77	23	17
2018	Policy	23	45	12	16	4	0	0	68	20	48
2018	Project management	29	47	13	7	4	0	0	75	11	43
2018	None of the above	31	37	14	11	7	0	0	68	18	26
2017	Communications or public affairs	32	40	9	15	3	0	0	72	18	31
2017	Administration and operations	35	37	19	7	2	0	0	72	9	55
2017	Human resources	39	27	16	14	4	0	0	66	18	20
2017	Financial management	56	37	4	4	0	0	0	93	4	26
2017	Information technology	46	31	13	4	0	6	0	81	5	20
2017	Policy	33	50	7	2	8	0	0	83	10	53
2017	Project management	32	41	11	14	3	0	0	73	16	35
2017	None of the above	33	34	14	7	13	0	0	67	20	15
2014	Communications or public affairs	14	49	14	15	5	3	0	65	20	40
2014	Administration and operations	28	41	11	11	7	1	0	70	19	70
2014	Human resources	39	50	11	0	0	0	0	89	0	18
2014	Financial management	58	36	5	0	0	0	0	95	0	19
2014	Information technology	47	38	7	4	4	0	0	85	8	25
2014	Other services to the public	18	45	18	18	0	0	0	63	18	11
2014	None of the above	30	47	13	7	3	1	0	78	10	72

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	34	34	18	11	3	0	0	68	13	38
2020	Administration and operations	44	35	9	8	4	0	0	79	12	95
2020	Human resources	65	27	7	0	0	0	2	93	0	57
2020	Financial management	43	37	13	3	5	0	0	80	8	40
2020	Information management	81	19	0	0	0	0	0	100	0	10
2020	Information technology	50	29	13	8	0	0	0	79	8	24
2020	Evaluation	36	55	9	0	0	0	0	91	0	11
2020	Policy	37	43	10	9	1	0	0	80	10	105
2020	Project management	31	43	15	9	2	0	0	74	11	65
2020	None of the above	44	32	16	2	6	0	0	76	8	50
2019	Communications or public affairs	50	35	9	3	3	0	0	85	6	34
2019	Administration and operations	39	38	13	6	2	0	1	79	8	86
2019	Human resources	70	20	6	2	2	0	0	90	4	49
2019	Financial management	41	36	13	5	5	0	0	77	10	39
2019	Information management	61	20	10	0	0	9	0	89	0	10
2019	Information technology	58	21	8	13	0	0	0	79	13	24
2019	Policy	39	35	11	11	5	0	0	74	16	85
2019	Project management	34	36	15	10	5	0	0	70	15	61
2019	None of the above	50	15	15	12	9	0	0	65	20	34
2018	Communications or public affairs	18	46	17	10	8	0	0	64	18	28
2018	Administration and operations	36	28	20	8	7	1	0	65	15	57
2018	Human resources	30	35	13	21	0	0	0	66	21	22
2018	Financial management	49	20	12	12	8	0	0	69	19	25
2018	Information technology	64	25	0	6	6	0	0	88	12	17
2018	Policy	33	35	13	16	4	0	0	67	20	47
2018	Project management	26	30	28	4	11	0	0	57	16	43
2018	None of the above	28	23	27	11	8	3	0	52	20	27
2017	Communications or public affairs	32	46	9	12	0	0	0	78	12	31
2017	Administration and operations	30	42	12	10	5	0	0	72	16	55
2017	Human resources	34	32	20	10	4	0	0	66	14	20
2017	Financial management	49	43	4	4	0	0	0	93	4	26
2017	Information technology	37	36	19	4	4	0	0	72	9	20
2017	Policy	46	33	8	8	6	0	0	79	13	53
2017	Project management	29	38	16	11	5	0	0	67	16	35
2017	None of the above	32	27	28	7	6	0	0	59	13	15
2014	Communications or public affairs	15	57	12	12	3	0	0	73	15	40
2014	Administration and operations	35	35	14	10	6	0	0	70	16	70
2014	Human resources	56	39	6	0	0	0	0	94	0	18
2014	Financial management	58	42	0	0	0	0	0	100	0	19
2014	Information technology	42	35	15	4	4	0	0	77	8	25
2014	Other services to the public	9	45	27	9	9	0	0	55	18	11
2014	None of the above	37	35	10	8	8	1	0	73	17	72

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	40	46	4	10	0	0	0	86	10	38
2020	Administration and operations	33	44	17	3	1	0	1	78	4	92
2020	Human resources	54	35	4	7	0	0	0	89	7	57
2020	Financial management	30	35	15	13	8	0	0	65	20	40
2020	Information management	80	20	0	0	0	0	0	100	0	10
2020	Information technology	67	21	8	4	0	0	0	87	4	24
2020	Evaluation	64	18	9	9	0	0	0	82	9	11
2020	Policy	32	49	8	9	3	0	0	81	12	104
2020	Project management	30	45	15	8	2	0	0	76	9	66
2020	None of the above	35	36	8	14	4	0	2	73	19	50
2019	Communications or public affairs	38	41	9	9	0	3	0	82	9	34
2019	Administration and operations	43	40	11	2	2	0	1	84	5	85
2019	Human resources	46	37	8	9	0	0	0	83	9	48
2019	Financial management	39	40	8	10	3	0	0	79	13	38
2019	Information management	30	31	30	0	0	9	0	67	0	10
2019	Information technology	60	20	12	8	0	0	0	80	8	25
2019	Policy	40	35	9	5	7	2	1	78	12	86
2019	Project management	23	57	10	10	0	0	0	80	10	60
2019	None of the above	41	24	24	6	6	0	0	65	12	34
2018	Communications or public affairs	25	38	13	18	7	0	0	63	24	29
2018	Administration and operations	31	29	28	4	6	1	0	61	10	57
2018	Human resources	27	48	13	4	4	4	0	78	8	22
2018	Financial management	42	14	24	8	12	0	0	56	19	25
2018	Information technology	64	0	19	17	0	0	0	64	17	17
2018	Policy	25	34	20	17	4	0	0	59	21	48
2018	Project management	20	47	16	11	7	0	0	66	18	43
2018	None of the above	25	21	32	8	8	3	3	49	17	27
2017	Communications or public affairs	32	47	9	12	0	0	0	78	12	31
2017	Administration and operations	30	30	17	14	9	0	0	60	23	55
2017	Human resources	30	57	9	0	4	0	0	87	4	20
2017	Financial management	52	37	4	7	0	0	0	89	7	26
2017	Information technology	50	41	4	4	0	0	0	91	4	20
2017	Policy	34	24	18	18	6	0	0	58	24	53
2017	Project management	26	41	22	3	8	0	0	67	11	35
2017	None of the above	34	26	28	7	6	0	0	60	13	15
2014	Communications or public affairs	30	51	8	7	5	0	0	81	12	40
2014	Administration and operations	34	41	14	9	3	0	0	74	11	70
2014	Human resources	56	28	17	0	0	0	0	83	0	18
2014	Financial management	61	39	0	0	0	0	0	100	0	18
2014	Information technology	46	43	7	4	0	0	0	89	4	25
2014	Other services to the public	18	55	9	9	9	0	0	73	18	11
2014	None of the above	37	40	16	3	3	1	0	78	6	72

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	35	46	13	3	3	0	81	6	37
2020	Administration and operations	39	43	14	2	2	0	82	4	95
2020	Human resources	56	33	7	4	0	0	89	4	57
2020	Financial management	35	45	10	5	5	0	80	10	40
2020	Information technology	54	33	8	4	0	0	87	4	24
2020	Evaluation	73	9	18	0	0	0	82	0	11
2020	Policy	36	40	12	9	3	0	76	12	105
2020	Project management	50	28	11	11	0	0	79	11	64
2020	None of the above	46	28	14	8	4	0	74	12	51
2019	Communications or public affairs	48	30	15	0	6	0	79	6	33
2019	Administration and operations	46	39	7	3	5	0	85	8	85
2019	Human resources	61	27	4	8	0	0	88	8	49
2019	Financial management	56	29	3	10	3	0	85	13	39
2019	Information management	51	30	0	10	0	9	89	11	10
2019	Information technology	64	24	12	0	0	0	88	0	25
2019	Policy	46	28	12	7	7	0	74	14	86
2019	Project management	32	54	2	6	7	0	85	13	62
2019	None of the above	38	41	15	3	3	0	79	6	34
2018	Communications or public affairs	21	37	10	24	7	0	59	31	29
2018	Administration and operations	43	37	15	2	3	0	80	5	57
2018	Human resources	32	47	4	4	12	0	79	16	22
2018	Financial management	50	24	8	11	8	0	73	19	25
2018	Information technology	59	18	17	6	0	0	77	6	17
2018	Policy	36	35	14	12	4	0	71	16	48
2018	Project management	37	45	11	7	0	0	82	7	43
2018	None of the above	26	36	20	7	11	0	63	18	27
2017	Communications or public affairs	44	31	16	9	0	0	75	9	31
2017	Administration and operations	34	40	12	11	4	0	73	14	55
2017	Human resources	44	26	16	14	0	0	70	14	20
2017	Financial management	56	28	8	4	4	0	85	8	26
2017	Information technology	48	37	5	5	0	6	90	5	19
2017	Policy	36	38	13	5	8	0	74	13	53
2017	Project management	24	54	14	5	3	0	78	8	35
2017	None of the above	26	33	20	15	6	0	59	21	15
2014	Communications or public affairs	29	48	12	5	5	0	77	10	40
2014	Administration and operations	25	49	14	7	4	0	75	11	70
2014	Human resources	55	45	0	0	0	0	100	0	18
2014	Financial management	47	48	5	0	0	0	95	0	19
2014	Information technology	38	43	19	0	0	0	81	0	25
2014	Other services to the public	37	36	18	9	0	0	73	9	11
2014	None of the above	41	33	12	7	7	0	74	14	72

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	10	27	40	11	12	0	0	37	23	38
2020	Administration and operations	25	28	21	17	8	0	0	54	25	95
2020	Human resources	28	42	16	5	9	0	0	70	14	57
2020	Financial management	20	10	25	20	25	0	0	30	45	40
2020	Information management	39	31	10	20	0	0	0	70	20	10
2020	Information technology	25	25	46	4	0	0	0	50	4	24
2020	Evaluation	36	45	18	0	0	0	0	82	0	11
2020	Policy	24	22	26	16	13	0	0	46	29	106
2020	Project management	17	29	23	17	15	0	0	46	31	66
2020	None of the above	28	27	18	8	17	2	0	55	26	50
2019	Communications or public affairs	22	18	36	12	12	0	0	40	24	33
2019	Administration and operations	30	36	16	12	4	1	0	67	16	86
2019	Human resources	33	29	20	12	6	0	0	62	18	49
2019	Financial management	26	26	21	15	13	0	0	51	28	39
2019	Information management	20	21	40	0	0	9	10	50	0	10
2019	Information technology	28	49	12	12	0	0	0	76	12	25
2019	Policy	26	32	22	8	13	0	0	58	20	86
2019	Project management	25	36	20	13	6	0	0	61	19	61
2019	None of the above	29	18	30	14	9	0	0	47	23	34
2018	Communications or public affairs	14	17	34	11	25	0	0	31	35	29
2018	Administration and operations	35	23	14	16	13	0	0	58	28	58
2018	Human resources	21	37	19	12	11	0	0	57	23	22
2018	Financial management	12	23	37	13	16	0	0	35	28	25
2018	Information technology	32	27	36	0	5	0	0	59	5	18
2018	Policy	24	29	23	9	14	0	0	53	24	48
2018	Project management	32	37	20	4	8	0	0	68	12	43
2018	None of the above	17	17	19	19	29	0	0	34	48	27
2017	Communications or public affairs	28	35	21	9	6	0	0	63	16	31
2017	Administration and operations	24	32	23	12	9	0	0	56	21	55
2017	Human resources	24	41	23	13	0	0	0	65	13	20
2017	Financial management	20	59	15	3	0	4	0	81	4	26
2017	Information technology	35	30	22	9	4	0	0	65	13	20
2017	Policy	24	33	29	7	7	0	0	57	14	53
2017	Project management	29	22	27	16	6	0	0	51	22	35
2017	None of the above	14	35	32	6	13	0	0	49	19	15
2014	Communications or public affairs	37	25	25	7	7	0	0	61	14	40
2014	Administration and operations	43	35	11	7	3	0	0	79	10	70
2014	Human resources	50	33	11	0	6	0	0	83	6	18
2014	Financial management	42	27	11	21	0	0	0	68	21	19
2014	Information technology	38	19	26	16	0	0	0	58	16	25
2014	Other services to the public	9	27	27	27	9	0	0	36	37	11
2014	None of the above	34	34	11	8	12	0	0	69	21	72

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	36	32	13	2	0	3	16	51	38
2020	Administration and operations	12	33	33	14	8	0	0	22	45	94
2020	Human resources	11	23	38	17	9	0	2	27	34	57
2020	Financial management	30	35	23	7	5	0	0	12	65	40
2020	Information management	0	10	41	29	20	0	0	49	10	10
2020	Information technology	8	18	43	17	13	0	0	30	26	23
2020	Evaluation	0	55	18	0	27	0	0	27	55	11
2020	Policy	19	41	27	11	1	1	0	12	61	106
2020	Project management	18	30	37	11	5	0	0	15	48	66
2020	None of the above	26	31	23	12	8	0	0	19	58	51
2019	Communications or public affairs	15	35	29	15	6	0	0	21	50	34
2019	Administration and operations	19	27	31	13	9	1	0	22	46	86
2019	Human resources	2	27	37	22	10	0	2	33	30	49
2019	Financial management	13	30	24	25	5	0	3	31	44	39
2019	Information management	0	9	40	31	0	9	10	39	11	10
2019	Information technology	8	29	38	13	8	0	4	22	39	24
2019	Policy	13	30	31	21	5	0	0	26	43	86
2019	Project management	18	34	31	15	3	0	0	18	51	62
2019	None of the above	24	21	27	23	6	0	0	29	44	34
2018	Communications or public affairs	14	46	26	14	0	0	0	14	60	28
2018	Administration and operations	15	33	31	11	7	0	2	19	50	56
2018	Human resources	10	36	23	14	13	4	0	28	48	22
2018	Financial management	17	40	19	20	4	0	0	24	57	25
2018	Information technology	10	22	47	5	11	0	5	17	34	18
2018	Policy	12	38	33	13	4	0	0	17	50	48
2018	Project management	12	35	29	19	2	0	2	21	49	43
2018	None of the above	19	24	42	8	7	0	0	15	43	26
2017	Communications or public affairs	12	22	33	23	6	0	3	30	35	31
2017	Administration and operations	13	32	29	17	7	0	2	25	46	55
2017	Human resources	22	24	49	5	0	0	0	5	46	20
2017	Financial management	0	27	42	16	4	4	8	23	30	25
2017	Information technology	10	28	35	9	4	4	9	15	44	20
2017	Policy	23	16	42	13	2	0	4	15	41	53
2017	Project management	19	22	32	16	5	3	3	23	43	35
2017	None of the above	0	13	72	14	0	0	0	14	13	15
2014	Communications or public affairs	10	27	43	15	4	0	0	19	37	40
2014	Administration and operations	14	14	35	25	6	4	2	33	30	70
2014	Human resources	0	28	44	11	17	0	0	28	28	18
2014	Financial management	0	5	58	21	10	0	5	33	5	19
2014	Information technology	12	27	46	12	4	0	0	15	39	25
2014	Other services to the public	9	18	64	9	0	0	0	9	27	11
2014	None of the above	14	19	33	24	7	1	1	32	34	72

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	6	22	17	35	11	5	6	51	30	37
2020	Administration and operations	7	15	29	23	17	6	2	44	25	94
2020	Human resources	9	11	28	25	26	0	2	52	20	57
2020	Financial management	25	17	23	18	15	3	0	33	44	40
2020	Information management	0	0	10	69	20	0	0	90	0	10
2020	Information technology	0	8	16	42	33	0	0	75	8	24
2020	Evaluation	0	0	18	27	27	27	0	75	0	11
2020	Policy	12	20	31	24	10	3	0	35	33	106
2020	Project management	8	18	36	29	9	0	0	38	26	66
2020	None of the above	10	22	22	23	21	0	2	45	33	51
2019	Communications or public affairs	3	18	32	27	15	6	0	44	22	34
2019	Administration and operations	9	13	29	24	20	4	1	46	23	86
2019	Human resources	8	17	34	20	12	6	2	35	27	49
2019	Financial management	15	30	29	10	13	0	3	24	47	39
2019	Information management	0	30	10	20	10	30	0	43	43	10
2019	Information technology	0	20	24	24	20	8	4	50	22	25
2019	Policy	15	16	23	31	12	0	1	44	32	85
2019	Project management	10	23	35	28	3	2	0	31	33	62
2019	None of the above	21	30	27	12	12	0	0	23	50	34
2018	Communications or public affairs	14	35	25	22	3	0	0	26	49	28
2018	Administration and operations	19	30	27	6	10	4	3	17	54	56
2018	Human resources	28	38	9	13	9	4	0	23	68	22
2018	Financial management	17	35	24	16	4	4	0	21	54	25
2018	Information technology	5	45	18	16	11	0	5	28	53	18
2018	Policy	16	23	34	7	16	2	2	24	41	48
2018	Project management	13	40	19	26	2	0	0	28	53	43
2018	None of the above	33	34	22	3	0	7	0	4	73	27
2017	Communications or public affairs	9	25	21	15	13	6	11	33	41	31
2017	Administration and operations	20	23	27	19	7	2	2	27	45	54
2017	Human resources	29	36	19	4	12	0	0	16	65	20
2017	Financial management	4	22	36	27	3	0	8	33	28	26
2017	Information technology	4	4	27	13	32	10	9	56	11	20
2017	Policy	15	29	29	12	11	0	4	24	45	53
2017	Project management	24	30	24	5	8	6	3	15	59	35
2017	None of the above	20	14	59	7	0	0	0	7	34	15
2014	Communications or public affairs	7	23	29	30	9	0	3	40	31	40
2014	Administration and operations	8	17	35	19	13	5	2	35	27	70
2014	Human resources	0	11	28	17	44	0	0	61	11	18
2014	Financial management	5	5	48	26	10	0	5	39	11	19
2014	Information technology	8	15	34	35	8	0	0	42	23	25
2014	Other services to the public	9	36	36	9	9	0	0	18	45	11
2014	None of the above	14	14	33	16	17	3	4	35	29	72

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	8	24	42	13	7	3	3	21	34	38
2020	Administration and operations	10	17	33	26	12	1	1	39	27	94
2020	Human resources	0	16	45	18	18	2	2	37	17	56
2020	Financial management	16	23	42	12	5	3	0	18	39	40
2020	Information management	0	0	31	30	29	10	0	66	0	10
2020	Information technology	4	25	42	4	21	4	0	26	30	24
2020	Evaluation	0	27	27	18	9	18	0	33	33	11
2020	Policy	9	21	31	30	8	1	0	38	31	106
2020	Project management	11	29	40	15	5	0	0	20	40	65
2020	None of the above	12	18	36	20	12	0	2	32	31	50
2019	Communications or public affairs	15	29	32	15	9	0	0	24	44	34
2019	Administration and operations	14	14	26	26	17	2	1	44	29	86
2019	Human resources	6	25	27	26	14	0	2	41	31	49
2019	Financial management	11	13	33	31	10	0	3	42	24	39
2019	Information management	0	18	41	10	10	9	10	26	23	10
2019	Information technology	8	32	20	16	16	0	8	34	44	25
2019	Policy	8	15	28	33	14	1	0	47	24	86
2019	Project management	16	26	33	15	8	2	0	23	43	62
2019	None of the above	21	18	30	30	0	0	0	30	39	33
2018	Communications or public affairs	23	20	43	14	0	0	0	14	43	29
2018	Administration and operations	12	30	35	6	13	0	4	20	44	56
2018	Human resources	14	37	21	5	5	18	0	12	63	21
2018	Financial management	4	19	37	32	4	4	0	37	24	25
2018	Information technology	11	21	30	16	16	0	5	35	34	18
2018	Policy	10	14	28	38	10	0	0	48	24	48
2018	Project management	16	34	31	13	2	2	0	16	52	43
2018	None of the above	8	18	42	17	9	7	0	28	27	27
2017	Communications or public affairs	19	18	30	16	9	0	8	27	40	31
2017	Administration and operations	18	29	23	23	7	0	0	30	47	55
2017	Human resources	14	33	18	21	9	0	5	32	49	20
2017	Financial management	0	13	47	32	4	0	4	37	14	25
2017	Information technology	0	45	18	9	15	0	13	28	52	20
2017	Policy	11	21	38	22	4	0	4	27	33	53
2017	Project management	19	19	42	17	0	3	0	17	39	35
2017	None of the above	19	21	21	33	0	0	7	35	43	15
2014	Communications or public affairs	27	34	34	5	0	0	0	5	61	40
2014	Administration and operations	20	32	32	7	6	3	0	13	54	70
2014	Human resources	6	6	44	22	22	0	0	44	11	18
2014	Financial management	0	27	52	5	11	0	5	17	28	19
2014	Information technology	8	38	34	4	12	0	4	16	48	25
2014	Other services to the public	18	37	18	18	0	9	0	20	60	11
2014	None of the above	18	29	33	16	4	0	0	21	46	72

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	24	26	37	11	2	0	0	13	49	38
2020	Administration and operations	13	28	37	17	3	0	2	20	42	93
2020	Human resources	11	20	44	19	7	0	0	26	30	57
2020	Financial management	47	20	18	10	5	0	0	15	68	40
2020	Information management	0	0	51	20	30	0	0	49	0	10
2020	Information technology	12	12	30	29	12	0	4	44	25	24
2020	Evaluation	0	18	36	18	27	0	0	45	18	11
2020	Policy	34	30	26	7	3	0	0	10	64	106
2020	Project management	19	30	31	17	3	0	0	20	50	66
2020	None of the above	21	24	34	4	15	0	2	20	46	51
2019	Communications or public affairs	26	32	12	21	9	0	0	30	59	34
2019	Administration and operations	12	31	29	17	10	1	0	27	43	85
2019	Human resources	14	18	27	30	12	0	0	42	32	49
2019	Financial management	21	23	25	15	13	0	3	29	45	39
2019	Information management	0	9	51	10	10	20	0	26	11	10
2019	Information technology	4	24	32	36	0	0	4	38	29	25
2019	Policy	15	30	35	12	7	1	0	19	46	86
2019	Project management	29	31	21	18	2	0	0	19	60	62
2019	None of the above	20	15	44	20	0	0	0	20	35	34
2018	Communications or public affairs	21	22	43	14	0	0	0	14	42	28
2018	Administration and operations	15	35	31	10	9	0	0	19	50	56
2018	Human resources	32	33	21	0	9	4	0	9	68	22
2018	Financial management	22	27	21	23	3	4	0	28	51	25
2018	Information technology	11	18	45	21	5	0	0	27	29	18
2018	Policy	9	35	35	22	0	0	0	22	43	47
2018	Project management	18	30	31	9	7	2	2	17	51	42
2018	None of the above	30	32	25	10	0	3	0	11	64	27
2017	Communications or public affairs	9	40	21	12	9	0	8	24	54	31
2017	Administration and operations	17	21	36	23	2	0	0	25	39	55
2017	Human resources	14	36	30	15	5	0	0	20	50	20
2017	Financial management	4	27	34	27	4	0	4	33	32	25
2017	Information technology	4	23	13	18	32	0	9	55	30	20
2017	Policy	11	38	32	12	4	0	4	16	51	51
2017	Project management	25	23	22	12	18	0	0	30	48	34
2017	None of the above	13	34	26	20	0	0	7	21	50	15
2014	Communications or public affairs	18	35	27	17	3	0	0	20	53	39
2014	Administration and operations	7	21	36	25	9	3	0	34	29	69
2014	Human resources	0	11	28	50	11	0	0	61	11	18
2014	Financial management	11	0	45	28	17	0	0	44	11	18
2014	Information technology	0	12	50	27	12	0	0	38	12	25
2014	Other services to the public	9	27	45	9	9	0	0	18	37	11
2014	None of the above	15	20	37	19	4	1	3	24	37	72

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	23	24	24	16	13	0	0	29	47	38
2020	Administration and operations	14	23	26	18	13	2	4	33	40	94
2020	Human resources	14	19	25	21	21	0	0	41	34	57
2020	Financial management	31	30	23	8	7	3	0	15	62	40
2020	Information management	0	0	51	20	30	0	0	49	0	10
2020	Information technology	12	25	38	21	4	0	0	25	37	24
2020	Evaluation	9	27	18	9	36	0	0	45	36	11
2020	Policy	20	25	24	22	7	2	0	30	46	106
2020	Project management	24	33	23	15	3	2	0	19	58	66
2020	None of the above	21	26	25	14	12	0	2	26	49	51
2019	Communications or public affairs	26	26	23	15	9	0	0	24	53	34
2019	Administration and operations	13	15	23	27	19	1	2	47	29	86
2019	Human resources	8	21	27	13	25	2	4	40	31	48
2019	Financial management	16	28	23	18	10	0	5	29	46	39
2019	Information management	0	9	41	20	21	9	0	44	10	10
2019	Information technology	8	21	54	13	0	0	5	13	30	24
2019	Policy	13	13	36	21	12	2	4	35	27	86
2019	Project management	23	26	27	16	6	2	0	23	49	62
2019	None of the above	18	35	18	15	12	0	3	27	54	34
2018	Communications or public affairs	33	24	30	10	0	0	3	10	59	28
2018	Administration and operations	12	28	27	12	11	2	8	25	45	56
2018	Human resources	23	37	18	14	4	4	0	19	63	22
2018	Financial management	23	43	22	12	0	0	0	12	66	25
2018	Information technology	22	27	30	10	11	0	0	21	49	18
2018	Policy	15	18	39	21	4	0	2	26	34	48
2018	Project management	16	31	26	16	7	4	0	23	49	43
2018	None of the above	40	15	23	15	0	7	0	17	59	26
2017	Communications or public affairs	19	22	27	12	6	3	11	22	47	31
2017	Administration and operations	21	32	16	19	7	0	5	28	55	55
2017	Human resources	31	15	36	9	5	0	5	15	48	20
2017	Financial management	8	20	42	15	4	4	8	22	31	25
2017	Information technology	13	9	31	13	15	6	13	34	27	20
2017	Policy	16	29	22	27	2	0	4	30	47	53
2017	Project management	39	17	19	5	13	3	5	20	60	35
2017	None of the above	25	35	26	14	0	0	0	14	60	15
2014	Communications or public affairs	20	34	27	10	6	0	3	17	55	40
2014	Administration and operations	10	16	33	24	10	5	1	37	28	69
2014	Human resources	11	17	17	28	28	0	0	55	28	18
2014	Financial management	16	21	31	22	10	0	0	32	37	19
2014	Information technology	19	19	34	19	8	0	0	27	39	25
2014	Other services to the public	18	36	36	9	0	0	0	9	55	11
2014	None of the above	10	26	22	30	7	1	4	39	37	72

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	13	13	34	31	5	3	0	38	28	38
2020	Administration and operations	10	16	29	24	14	4	3	41	28	94
2020	Human resources	0	14	21	34	23	5	3	62	15	57
2020	Financial management	24	20	23	28	3	3	0	32	45	39
2020	Information management	0	10	31	20	19	19	0	49	13	10
2020	Information technology	0	0	21	46	29	0	4	78	0	24
2020	Evaluation	0	0	27	18	18	36	0	57	0	11
2020	Policy	11	19	27	25	11	3	4	39	32	106
2020	Project management	6	12	33	30	12	6	0	45	20	66
2020	None of the above	6	16	28	22	26	2	0	49	23	50
2019	Communications or public affairs	6	18	30	32	9	6	0	44	25	34
2019	Administration and operations	13	20	21	26	15	4	2	43	35	86
2019	Human resources	12	27	41	4	10	2	4	15	42	49
2019	Financial management	13	25	31	18	5	0	8	25	41	39
2019	Information management	20	10	10	40	10	9	0	56	33	10
2019	Information technology	0	12	29	38	8	8	5	53	14	24
2019	Policy	13	27	26	23	8	1	1	32	41	86
2019	Project management	15	28	30	18	6	3	0	25	44	62
2019	None of the above	35	15	21	15	12	0	3	27	51	34
2018	Communications or public affairs	21	18	47	11	0	0	4	11	40	27
2018	Administration and operations	37	21	21	4	8	1	8	14	64	56
2018	Human resources	51	28	0	9	4	8	0	14	86	22
2018	Financial management	35	40	13	8	0	0	4	8	79	25
2018	Information technology	12	34	27	16	5	0	5	22	49	18
2018	Policy	23	32	28	14	0	0	3	14	57	46
2018	Project management	29	36	24	9	2	0	0	11	65	43
2018	None of the above	57	26	14	0	0	3	0	0	86	27
2017	Communications or public affairs	12	15	31	15	12	3	11	32	32	31
2017	Administration and operations	43	22	20	9	5	0	0	14	66	55
2017	Human resources	41	50	9	0	0	0	0	0	91	20
2017	Financial management	19	45	24	4	4	0	4	8	67	25
2017	Information technology	13	19	22	26	4	0	15	36	38	20
2017	Policy	21	24	22	15	7	2	9	25	50	52
2017	Project management	38	21	22	3	5	5	5	9	67	35
2017	None of the above	40	28	19	7	0	7	0	7	72	15
2014	Communications or public affairs	5	30	35	19	9	0	3	29	36	40
2014	Administration and operations	7	17	34	22	8	7	5	34	27	69
2014	Human resources	0	17	28	33	22	0	0	55	17	18
2014	Financial management	0	26	16	43	10	5	0	56	27	19
2014	Information technology	12	4	27	38	12	4	4	54	17	25
2014	Other services to the public	9	36	27	18	9	0	0	28	45	11
2014	None of the above	12	18	25	22	15	1	7	40	33	72

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	10	19	22	33	13	3	0	47	30	37
2020	Administration and operations	11	17	39	18	11	1	3	30	29	94
2020	Human resources	4	13	33	25	23	3	0	49	17	56
2020	Financial management	5	30	40	19	3	3	0	23	36	40
2020	Information management	0	0	30	41	29	0	0	70	0	10
2020	Information technology	4	16	38	21	17	0	4	39	21	24
2020	Policy	7	14	41	25	11	1	1	36	22	106
2020	Project management	18	35	35	7	5	0	0	12	53	66
2020	None of the above	22	16	27	17	15	0	2	33	39	51
2019	Communications or public affairs	9	18	29	33	9	0	3	43	27	34
2019	Administration and operations	11	14	37	23	10	2	2	35	26	86
2019	Human resources	8	9	34	29	16	0	4	47	17	48
2019	Financial management	5	18	43	23	5	0	5	29	25	39
2019	Information management	0	30	30	10	21	9	0	34	33	10
2019	Information technology	8	32	24	20	4	8	4	28	46	25
2019	Policy	11	17	32	24	13	2	1	38	28	85
2019	Project management	15	34	27	14	8	0	2	23	50	62
2019	None of the above	11	30	38	9	12	0	0	21	41	34
2018	Communications or public affairs	10	25	40	25	0	0	0	25	35	28
2018	Administration and operations	8	39	31	5	11	1	4	17	50	56
2018	Human resources	14	33	22	16	7	8	0	25	51	22
2018	Financial management	12	29	32	19	4	4	0	24	42	25
2018	Information technology	11	34	29	10	16	0	0	27	45	18
2018	Policy	6	28	32	30	4	0	0	34	34	47
2018	Project management	22	37	24	13	4	0	0	18	58	43
2018	None of the above	22	19	44	11	0	3	0	12	43	27
2017	Communications or public affairs	9	18	43	12	6	3	8	21	31	31
2017	Administration and operations	18	27	30	20	5	0	0	25	45	54
2017	Human resources	14	21	39	21	0	0	5	22	36	20
2017	Financial management	0	29	35	20	8	4	4	30	31	25
2017	Information technology	4	13	23	35	15	0	9	55	19	20
2017	Policy	13	24	24	26	4	2	9	33	41	53
2017	Project management	25	17	37	8	3	8	3	12	46	35
2017	None of the above	26	21	52	0	0	0	0	0	48	15
2014	Communications or public affairs	20	31	22	15	9	3	0	25	52	40
2014	Administration and operations	18	27	34	12	6	4	0	18	47	70
2014	Human resources	6	17	22	39	17	0	0	55	23	18
2014	Financial management	0	16	47	21	16	0	0	38	16	19
2014	Information technology	8	12	57	12	8	4	0	20	21	25
2014	Other services to the public	9	37	27	18	0	9	0	20	50	11
2014	None of the above	23	14	37	18	7	0	1	25	38	72

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	2	11	31	32	24	0	0	56	13	38
2020	Administration and operations	2	9	31	38	17	1	2	57	11	94
2020	Human resources	0	2	28	42	28	0	0	70	2	57
2020	Financial management	5	8	41	29	18	0	0	46	13	39
2020	Information management	0	0	30	41	29	0	0	70	0	10
2020	Information technology	0	8	8	25	54	0	4	82	9	24
2020	Evaluation	18	0	45	18	18	0	0	36	18	11
2020	Policy	3	10	34	33	20	1	0	54	13	105
2020	Project management	8	12	36	33	9	2	0	43	20	66
2020	None of the above	10	14	30	21	23	0	2	45	25	51
2019	Communications or public affairs	0	3	26	32	38	0	0	71	3	34
2019	Administration and operations	1	3	14	45	34	1	1	81	5	86
2019	Human resources	4	8	19	28	41	0	0	69	12	49
2019	Financial management	10	18	5	28	36	0	3	65	30	39
2019	Information management

2020 Public Service Employee Survey Results for Infrastructure Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.