2020 Public Service Employee Survey Results for Natural Sciences and Engineering Research Council by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 46 5 8 2 0 0 85 10 183
2020 Does not provide services to public 47 41 4 7 1 0 0 88 8 219

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 81 14 1 2 1 1 0 96 3 183
2020 Does not provide services to public 80 15 1 1 0 1 0 97 2 217
2017 Provides services to public 69 25 2 3 1 1 0 94 4 218
2017 Does not provide services to public 70 24 3 3 0 0 0 94 3 149
2014 Provides services to public 72 18 6 3 1 0 0 91 4 195
2014 Does not provide services to public 76 17 3 4 0 0 0 93 4 151

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 40 7 12 2 0 0 79 14 183
2020 Does not provide services to public 38 43 7 10 2 0 0 81 12 219
2019 Provides services to public 52 36 3 8 1 0 0 88 9 203
2019 Does not provide services to public 55 31 5 6 2 0 0 86 8 174
2017 Provides services to public 53 34 7 4 2 0 0 87 6 218
2017 Does not provide services to public 53 32 8 7 1 0 0 84 7 149
2014 Provides services to public 50 35 7 6 3 0 0 85 9 194
2014 Does not provide services to public 52 33 9 5 1 0 0 85 6 151

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 41 7 7 2 0 1 84 8 182
2020 Does not provide services to public 41 42 7 7 3 0 1 83 10 217
2019 Provides services to public 35 49 8 6 2 0 0 84 9 202
2019 Does not provide services to public 41 38 11 10 0 0 0 79 10 174
2018 Provides services to public 37 47 7 7 2 0 0 84 9 196
2018 Does not provide services to public 36 40 11 10 3 0 0 76 13 162
2017 Provides services to public 36 42 10 9 3 0 0 79 11 220
2017 Does not provide services to public 39 42 9 10 1 0 0 80 10 149
2014 Provides services to public 32 32 15 13 8 0 0 64 22 195
2014 Does not provide services to public 24 46 9 13 6 0 1 71 19 151

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 38 5 8 2 0 0 84 10 183
2020 Does not provide services to public 48 36 6 7 2 0 0 84 9 219
2019 Provides services to public 54 40 2 2 1 0 0 94 4 202
2019 Does not provide services to public 58 29 9 3 1 0 0 87 4 172
2017 Provides services to public 56 33 7 2 0 0 0 90 2 218
2017 Does not provide services to public 56 35 7 1 0 0 1 91 1 149
2014 Provides services to public 50 34 10 6 1 0 0 84 7 195
2014 Does not provide services to public 49 39 9 2 1 1 0 89 3 151

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 28 8 5 3 0 1 83 9 183
2020 Does not provide services to public 47 32 13 6 2 0 1 80 7 219
2019 Provides services to public 58 31 2 4 3 0 0 90 8 202
2019 Does not provide services to public 55 26 9 7 2 1 0 82 9 174
2018 Provides services to public 57 33 7 2 1 0 1 90 3 196
2018 Does not provide services to public 57 25 9 5 2 1 1 83 7 162
2017 Provides services to public 55 30 7 6 1 0 0 86 7 220
2017 Does not provide services to public 53 31 6 6 3 0 1 85 9 148
2014 Provides services to public 44 31 11 9 4 1 0 76 13 194
2014 Does not provide services to public 42 33 13 5 3 1 3 79 8 151

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 34 6 5 2 0 0 86 8 183
2020 Does not provide services to public 45 41 9 4 1 0 0 86 5 218
2019 Provides services to public 45 38 9 6 1 0 0 83 8 203
2019 Does not provide services to public 41 40 10 7 1 1 1 82 8 174
2018 Provides services to public 42 37 15 5 2 0 0 79 7 196
2018 Does not provide services to public 46 37 11 6 1 0 0 82 6 162
2017 Provides services to public 47 41 6 4 2 0 0 89 5 219
2017 Does not provide services to public 38 46 8 6 2 0 0 84 8 149
2014 Provides services to public 34 44 11 7 3 0 0 78 10 195
2014 Does not provide services to public 36 50 9 2 3 0 0 86 5 151

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 39 12 11 3 0 0 74 14 183
2020 Does not provide services to public 44 31 11 10 5 0 0 75 15 218
2019 Provides services to public 33 41 9 10 6 0 0 74 16 203
2019 Does not provide services to public 36 38 11 11 4 0 1 75 15 174
2018 Provides services to public 35 37 11 10 7 1 0 72 18 194
2018 Does not provide services to public 31 39 14 10 5 1 0 70 15 161
2017 Provides services to public 36 37 11 12 4 0 0 73 17 219
2017 Does not provide services to public 33 33 16 13 4 0 0 66 17 149
2014 Provides services to public 28 37 14 13 7 1 0 65 21 195
2014 Does not provide services to public 30 38 16 13 3 0 0 67 17 151

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 41 9 5 1 0 0 84 6 183
2020 Does not provide services to public 36 44 9 7 3 0 0 80 11 218
2019 Provides services to public 38 43 10 7 2 0 0 81 9 202
2019 Does not provide services to public 34 45 9 10 2 0 0 79 12 173
2018 Provides services to public 36 47 9 7 2 1 0 83 8 195
2018 Does not provide services to public 31 49 9 9 3 0 0 80 11 161
2017 Provides services to public 38 46 8 5 2 0 0 84 7 219
2017 Does not provide services to public 35 39 15 7 3 0 0 74 11 149

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 29 6 2 1 0 0 90 3 183
2020 Does not provide services to public 57 31 7 4 1 0 0 88 5 218
2019 Provides services to public 59 31 5 3 1 0 0 90 4 202
2019 Does not provide services to public 51 38 7 3 1 0 0 88 5 173
2018 Provides services to public 63 30 5 3 1 0 0 92 3 195
2018 Does not provide services to public 54 36 7 1 3 0 0 89 4 162
2017 Provides services to public 55 37 5 2 1 0 0 92 3 219
2017 Does not provide services to public 48 39 8 3 1 0 0 87 5 148
2014 Provides services to public 52 40 4 3 2 0 0 92 5 195
2014 Does not provide services to public 52 40 5 3 0 0 0 92 3 151

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 37 9 5 4 0 0 81 9 182
2020 Does not provide services to public 43 36 11 6 4 0 0 79 10 218
2019 Provides services to public 44 33 9 8 6 0 0 77 14 203
2019 Does not provide services to public 41 36 11 8 4 0 0 76 12 174
2018 Provides services to public 41 38 10 7 5 1 0 78 11 196
2018 Does not provide services to public 34 41 15 8 2 0 0 76 9 161
2017 Provides services to public 40 40 12 5 3 0 0 80 9 219
2017 Does not provide services to public 33 43 12 10 3 0 0 76 12 149

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 29 6 1 2 0 0 91 3 182
2020 Does not provide services to public 57 36 6 1 0 0 0 92 2 213
2019 Provides services to public 60 33 4 2 0 0 0 93 3 202
2019 Does not provide services to public 56 31 9 4 1 0 0 87 5 173
2018 Provides services to public 53 32 12 2 1 0 0 85 3 192
2018 Does not provide services to public 59 32 5 3 1 0 0 92 3 162
2017 Provides services to public 63 31 4 1 1 0 0 94 2 220
2017 Does not provide services to public 57 34 6 1 2 0 0 91 3 149
2014 Provides services to public 62 27 8 2 1 0 1 90 3 195
2014 Does not provide services to public 64 30 4 1 0 0 0 95 1 151

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 37 12 5 3 0 1 80 8 183
2020 Does not provide services to public 40 40 13 5 2 0 0 80 7 215
2019 Provides services to public 34 42 11 7 6 0 0 75 13 203
2019 Does not provide services to public 47 33 10 6 4 0 0 80 10 174
2018 Provides services to public 32 44 14 8 2 0 0 76 10 196
2018 Does not provide services to public 38 41 12 8 1 0 0 79 9 161
2017 Provides services to public 42 39 9 8 4 0 0 80 11 220
2017 Does not provide services to public 40 42 10 5 3 0 0 82 8 149
2014 Provides services to public 23 48 14 11 3 0 1 71 14 195
2014 Does not provide services to public 35 45 11 8 2 0 0 80 10 151

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 33 14 6 3 0 0 78 9 183
2020 Does not provide services to public 43 36 11 6 5 0 0 79 11 217
2019 Provides services to public 44 31 13 6 5 0 0 76 11 202
2019 Does not provide services to public 50 29 9 8 3 0 0 80 11 173
2018 Provides services to public 43 28 15 11 3 0 0 72 13 194
2018 Does not provide services to public 42 39 12 5 1 0 0 82 6 161
2017 Provides services to public 42 37 11 7 3 0 0 79 10 219
2017 Does not provide services to public 48 35 6 6 5 0 0 83 11 149
2014 Provides services to public 34 40 12 9 5 0 1 74 13 195
2014 Does not provide services to public 39 47 8 4 1 0 1 87 5 151

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 44 11 4 2 0 0 83 6 179
2020 Does not provide services to public 40 39 9 6 4 1 0 81 10 218
2019 Provides services to public 39 43 9 6 3 0 0 83 8 195
2019 Does not provide services to public 38 42 10 8 1 0 0 80 9 174
2018 Provides services to public 42 37 13 6 2 0 0 79 8 195
2018 Does not provide services to public 40 38 13 7 1 1 0 79 8 161
2017 Provides services to public 38 41 13 7 1 0 0 80 8 220
2017 Does not provide services to public 45 34 12 6 3 0 0 79 9 149
2014 Provides services to public 32 43 11 7 6 0 1 75 13 195
2014 Does not provide services to public 36 40 15 7 1 1 1 77 7 151

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 36 7 2 2 0 0 89 4 182
2020 Does not provide services to public 51 36 9 2 1 0 0 87 3 219
2019 Provides services to public 55 33 8 3 1 0 0 88 4 202
2019 Does not provide services to public 49 34 9 6 2 0 0 83 8 174
2018 Provides services to public 51 33 9 7 1 0 0 84 8 196
2018 Does not provide services to public 49 38 7 5 1 0 0 87 6 161
2017 Provides services to public 53 37 6 2 2 0 0 90 4 220
2017 Does not provide services to public 48 43 5 3 1 0 0 91 4 149
2014 Provides services to public 41 41 11 5 2 0 1 82 7 195
2014 Does not provide services to public 48 37 8 3 3 1 0 85 7 151

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 33 21 6 3 0 0 70 9 181
2020 Does not provide services to public 38 34 14 9 4 0 0 72 14 218
2019 Provides services to public 44 32 14 5 5 0 0 76 10 201
2019 Does not provide services to public 41 33 17 6 3 0 0 74 9 174
2018 Provides services to public 44 34 14 7 1 0 0 79 8 196
2018 Does not provide services to public 46 31 12 8 2 0 0 77 10 163
2017 Provides services to public 43 34 18 4 1 0 0 77 5 220
2017 Does not provide services to public 40 33 18 6 2 1 0 74 8 149
2014 Provides services to public 35 37 17 10 1 0 0 72 11 195
2014 Does not provide services to public 33 44 13 9 2 0 0 77 11 151

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 22 32 30 10 0 1 41 27 183
2020 Does not provide services to public 4 23 41 20 8 2 0 29 28 218
2019 Provides services to public 5 18 44 25 8 0 0 33 23 203
2019 Does not provide services to public 9 23 37 21 9 1 0 31 32 174
2018 Provides services to public 3 15 43 26 11 1 1 38 18 194
2018 Does not provide services to public 5 29 37 18 10 1 0 28 34 162
2017 Provides services to public 2 15 47 22 11 0 2 34 18 220
2017 Does not provide services to public 8 20 35 26 8 1 1 35 29 148
2014 Provides services to public 5 20 35 27 12 0 2 39 25 195
2014 Does not provide services to public 6 28 40 18 5 1 2 24 35 150

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 2 16 29 32 20 0 1 52 18 182
2020 Does not provide services to public 5 9 27 31 23 5 0 57 15 216
2019 Provides services to public 9 14 34 30 12 0 1 42 23 203
2019 Does not provide services to public 9 20 27 25 17 2 0 43 29 171
2018 Provides services to public 5 12 36 27 16 2 1 45 18 194
2018 Does not provide services to public 5 15 32 29 15 4 0 46 20 162
2017 Provides services to public 5 14 27 28 21 3 3 53 19 219
2017 Does not provide services to public 5 21 22 24 22 5 1 49 28 148
2014 Provides services to public 7 12 22 31 23 3 3 57 20 195
2014 Does not provide services to public 5 17 34 27 12 3 4 41 23 150

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 18 40 24 13 0 1 37 22 182
2020 Does not provide services to public 7 20 30 27 12 3 1 41 28 218
2019 Provides services to public 10 18 40 22 9 0 0 31 29 203
2019 Does not provide services to public 11 21 29 25 11 1 1 37 33 174
2018 Provides services to public 8 16 37 30 6 2 1 36 25 192
2018 Does not provide services to public 11 23 33 20 11 1 1 31 35 162
2017 Provides services to public 7 21 33 26 11 2 1 38 29 220
2017 Does not provide services to public 13 21 35 17 10 1 3 29 35 149
2014 Provides services to public 8 26 30 21 12 1 2 34 35 195
2014 Does not provide services to public 9 23 32 24 7 1 3 33 34 150

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 3 10 37 34 15 0 1 50 13 183
2020 Does not provide services to public 7 13 30 32 17 0 0 49 21 218
2019 Provides services to public 4 7 33 36 19 0 0 56 12 202
2019 Does not provide services to public 5 14 33 28 19 1 0 47 19 172
2018 Provides services to public 3 8 37 37 13 2 0 51 11 192
2018 Does not provide services to public 5 16 34 26 17 2 0 44 21 161
2017 Provides services to public 1 12 31 37 16 1 2 55 14 219
2017 Does not provide services to public 6 14 32 32 14 1 1 47 20 148
2014 Provides services to public 3 17 36 28 14 1 1 43 20 194
2014 Does not provide services to public 6 17 42 27 7 1 1 34 23 150

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 19 32 24 15 1 2 41 27 182
2020 Does not provide services to public 9 16 32 22 20 1 1 42 25 218
2019 Provides services to public 6 18 35 31 9 0 0 41 24 203
2019 Does not provide services to public 8 18 32 19 19 2 1 40 27 172
2018 Provides services to public 7 18 32 29 11 2 1 41 26 195
2018 Does not provide services to public 10 25 32 14 15 3 1 30 37 162
2017 Provides services to public 6 21 33 21 13 1 4 36 29 220
2017 Does not provide services to public 10 22 28 22 12 3 4 36 34 148
2014 Provides services to public 15 29 30 14 9 1 3 23 46 195
2014 Does not provide services to public 21 22 34 16 3 1 3 20 45 150

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 6 23 35 22 12 1 1 35 29 182
2020 Does not provide services to public 5 16 25 26 21 7 0 51 22 217
2019 Provides services to public 15 20 34 24 7 0 0 31 35 203
2019 Does not provide services to public 8 24 34 19 12 2 1 32 33 174
2018 Provides services to public 11 19 29 26 12 2 1 39 31 193
2018 Does not provide services to public 6 24 33 21 12 3 1 34 32 160
2017 Provides services to public 9 20 26 26 13 4 2 41 30 219
2017 Does not provide services to public 7 20 33 21 13 3 3 36 29 148
2014 Provides services to public 9 15 33 24 15 2 2 40 25 195
2014 Does not provide services to public 6 17 33 28 9 3 4 40 25 149

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 5 16 38 27 12 1 1 40 22 183
2020 Does not provide services to public 4 17 36 23 14 4 1 39 23 218
2019 Provides services to public 9 19 37 24 9 1 1 34 29 203
2019 Does not provide services to public 6 17 34 27 14 2 0 42 23 174
2018 Provides services to public 8 15 44 21 10 2 0 31 24 194
2018 Does not provide services to public 8 22 34 24 10 2 0 35 31 162
2017 Provides services to public 7 18 41 19 10 3 1 31 26 219
2017 Does not provide services to public 9 19 41 19 8 1 3 28 29 148
2014 Provides services to public 8 26 31 20 11 2 1 33 35 195
2014 Does not provide services to public 6 18 39 25 9 1 2 34 25 150

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 4 22 42 25 6 0 1 31 27 183
2020 Does not provide services to public 2 14 37 34 12 0 0 46 16 218
2019 Provides services to public 11 26 32 21 9 0 0 30 37 203
2019 Does not provide services to public 4 17 31 31 16 0 0 47 22 174
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 27 17 9 2 8 4 67 13 183
2020 Does not provide services to public 27 29 15 9 3 11 5 67 15 219
2019 Provides services to public 29 33 13 6 4 8 5 72 13 203
2019 Does not provide services to public 34 30 16 8 3 4 4 70 12 174
2018 Provides services to public 30 32 16 11 4 3 4 67 16 195
2018 Does not provide services to public 25 44 12 8 3 6 2 75 12 163
2017 Provides services to public 33 30 13 10 5 5 4 69 16 220
2017 Does not provide services to public 29 35 10 10 5 3 7 72 17 149
2014 Provides services to public 28 32 13 11 8 5 4 65 20 195
2014 Does not provide services to public 32 32 15 8 3 4 6 71 13 151

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 26 10 6 3 1 0 82 8 183
2020 Does not provide services to public 54 26 9 8 2 1 0 81 10 218
2019 Provides services to public 54 28 8 4 6 0 0 82 10 203
2019 Does not provide services to public 50 31 7 7 4 1 0 82 11 174
2018 Provides services to public 48 38 6 4 3 1 0 87 7 196
2018 Does not provide services to public 50 35 7 6 2 0 0 85 9 163
2017 Provides services to public 52 36 5 4 2 1 0 89 6 219
2017 Does not provide services to public 50 29 7 9 4 1 0 79 13 149
2014 Provides services to public 45 33 6 12 5 0 0 77 17 195
2014 Does not provide services to public 51 35 8 4 2 0 0 86 6 150

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 63 26 6 3 2 0 0 89 5 183
2020 Does not provide services to public 63 28 5 2 1 0 0 91 3 218
2019 Provides services to public 61 29 3 4 2 0 0 91 6 202
2019 Does not provide services to public 60 27 7 4 2 0 0 87 6 173
2018 Provides services to public 58 33 4 3 2 1 0 92 4 196
2018 Does not provide services to public 63 28 7 3 0 0 0 90 3 163
2017 Provides services to public 60 33 4 4 0 0 0 92 4 220
2017 Does not provide services to public 54 29 7 7 3 0 0 84 9 149
2014 Provides services to public 53 37 4 4 3 0 0 89 7 194
2014 Does not provide services to public 52 36 7 5 1 0 0 88 5 151

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 33 8 2 2 0 0 88 4 182
2020 Does not provide services to public 51 34 10 2 1 1 0 86 4 217
2019 Provides services to public 53 30 9 4 3 1 0 84 7 203
2019 Does not provide services to public 51 35 9 4 1 0 0 86 5 174
2018 Provides services to public 49 38 9 3 2 1 0 87 4 196
2018 Does not provide services to public 49 39 8 4 1 0 0 88 4 163

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 17 8 4 3 7 4 83 8 183
2020 Does not provide services to public 55 26 9 0 2 5 1 87 3 219
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 28 7 1 2 1 2 90 3 181
2020 Does not provide services to public 59 25 10 1 1 2 1 87 3 218
2019 Provides services to public 52 30 7 4 1 0 5 87 6 202
2019 Does not provide services to public 62 23 6 3 2 1 3 89 5 174

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 31 9 5 4 1 0 82 9 183
2020 Does not provide services to public 51 31 7 4 5 1 0 84 9 218
2019 Provides services to public 51 30 9 6 3 0 0 81 10 203
2019 Does not provide services to public 50 31 9 6 3 1 0 81 9 174
2018 Provides services to public 46 37 7 7 3 0 1 83 10 196
2018 Does not provide services to public 44 41 6 5 3 1 0 86 8 161
2017 Provides services to public 51 33 6 7 3 0 0 84 10 220
2017 Does not provide services to public 46 29 11 11 3 0 1 75 14 149
2014 Provides services to public 40 35 7 11 5 2 0 77 16 195
2014 Does not provide services to public 40 38 11 9 1 0 1 79 11 151

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 24 14 1 3 2 1 82 4 183
2020 Does not provide services to public 55 23 11 3 4 2 1 81 7 219

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 27 8 4 3 0 2 85 7 183
2020 Does not provide services to public 53 31 9 3 4 1 0 85 6 218
2019 Provides services to public 54 26 11 6 3 1 0 80 9 201
2019 Does not provide services to public 58 28 6 2 4 1 1 88 6 174
2018 Provides services to public 51 34 9 3 3 1 0 85 6 196
2018 Does not provide services to public 52 31 9 6 1 1 0 84 7 161
2017 Provides services to public 54 29 7 6 2 0 0 84 9 219
2017 Does not provide services to public 46 29 12 10 2 1 1 76 12 149
2014 Provides services to public 41 35 10 9 4 1 0 77 12 195
2014 Does not provide services to public 46 36 9 6 3 0 1 82 9 151

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 40 60 183
2020 Does not provide services to public 45 55 219

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 9 4 1 0 4 10 95 1 183
2020 Does not provide services to public 66 17 5 0 0 3 8 94 1 219

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 21 5 3 2 0 0 90 4 183
2020 Does not provide services to public 62 24 4 6 3 1 0 87 8 219
2019 Provides services to public 59 28 6 2 3 0 0 88 6 203
2019 Does not provide services to public 60 28 5 3 3 0 1 89 6 174
2018 Provides services to public 55 29 9 5 3 0 1 84 8 195
2018 Does not provide services to public 57 26 10 4 2 0 0 83 6 161
2017 Provides services to public 63 23 8 4 2 0 0 86 6 220
2017 Does not provide services to public 55 26 9 7 3 0 0 81 10 149
2014 Provides services to public 48 27 11 10 5 0 0 74 15 195
2014 Does not provide services to public 51 35 6 6 1 0 1 87 7 151
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 25 8 4 2 3 0 85 7 183
2020 Does not provide services to public 44 32 9 6 2 7 0 82 8 218
2019 Provides services to public 46 35 8 6 3 1 0 82 10 202
2019 Does not provide services to public 39 33 14 7 4 3 0 75 11 172
2018 Provides services to public 44 37 11 5 1 2 0 82 7 196
2018 Does not provide services to public 38 40 12 8 1 1 0 79 9 162
2017 Provides services to public 43 35 10 4 2 5 1 84 6 219
2017 Does not provide services to public 35 37 16 6 3 2 1 75 9 149
2014 Provides services to public 38 38 9 6 6 3 0 79 12 195
2014 Does not provide services to public 33 41 10 7 5 3 1 77 13 151

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 35 11 5 4 1 0 80 10 182
2020 Does not provide services to public 42 33 12 6 3 4 0 78 9 219
2019 Provides services to public 36 39 10 7 7 1 0 76 14 203
2019 Does not provide services to public 39 33 13 9 4 1 0 73 14 171
2018 Provides services to public 35 37 12 10 4 2 1 74 14 196
2018 Does not provide services to public 31 38 16 11 3 2 0 70 14 161
2017 Provides services to public 35 40 12 6 4 2 1 78 10 219
2017 Does not provide services to public 32 39 19 7 3 1 0 71 10 148
2014 Provides services to public 32 41 9 11 5 2 0 74 16 195
2014 Does not provide services to public 30 39 18 7 4 2 0 71 11 151

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 44 17 8 4 1 0 71 13 183
2020 Does not provide services to public 29 37 12 10 5 7 0 71 16 219
2019 Provides services to public 23 42 12 13 8 2 0 66 21 203
2019 Does not provide services to public 28 31 20 16 3 2 0 60 20 171
2018 Provides services to public 23 37 19 12 6 3 0 62 19 194
2018 Does not provide services to public 22 40 16 16 4 3 0 64 20 162
2017 Provides services to public 22 39 19 11 5 3 1 64 17 219
2017 Does not provide services to public 21 37 23 11 4 4 0 61 16 148
2014 Provides services to public 21 45 14 10 7 3 0 68 17 195
2014 Does not provide services to public 20 43 20 9 4 4 0 66 14 151

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 41 19 9 5 1 0 67 14 183
2020 Does not provide services to public 25 43 13 13 4 3 0 70 17 219
2019 Provides services to public 20 42 16 13 8 1 0 62 22 203
2019 Does not provide services to public 21 38 19 16 5 1 0 59 22 172
2018 Provides services to public 14 46 13 18 7 2 0 62 25 196
2018 Does not provide services to public 17 43 19 17 4 0 0 59 22 162
2017 Provides services to public 23 38 17 13 6 1 1 62 20 219
2017 Does not provide services to public 21 37 20 13 6 3 0 60 19 149
2014 Provides services to public 19 43 12 18 6 1 1 63 25 195
2014 Does not provide services to public 18 34 21 21 4 2 0 53 26 151

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 22 13 3 1 1 0 84 3 183
2020 Does not provide services to public 58 26 12 3 0 1 0 84 3 219
2019 Provides services to public 59 30 7 1 0 1 0 90 2 203
2019 Does not provide services to public 57 26 12 2 0 3 0 85 2 174
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 41 14 4 1 0 0 81 5 182
2020 Does not provide services to public 38 41 11 7 1 1 0 80 9 219
2019 Provides services to public 38 40 12 7 2 0 0 79 9 202
2019 Does not provide services to public 35 45 14 4 2 0 0 80 6 173
2018 Provides services to public 38 42 12 5 3 0 0 80 8 195
2018 Does not provide services to public 32 46 12 7 3 1 0 78 10 162
2017 Provides services to public 37 42 10 6 2 1 0 81 9 219
2017 Does not provide services to public 34 47 11 5 3 0 0 82 7 149
2014 Provides services to public 44 38 12 4 2 1 0 82 6 195
2014 Does not provide services to public 31 50 13 5 1 1 0 81 6 151

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 43 21 11 4 1 0 64 15 182
2020 Does not provide services to public 22 46 17 9 3 3 0 70 13 218
2019 Provides services to public 18 40 16 18 7 1 0 59 25 202
2019 Does not provide services to public 20 34 19 19 8 0 0 54 27 173

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 30 17 8 3 2 2 71 12 183
2020 Does not provide services to public 32 35 14 11 3 3 1 70 15 218
2019 Provides services to public 33 39 11 9 6 3 0 73 15 201
2019 Does not provide services to public 35 34 13 11 3 0 3 72 14 174
2018 Provides services to public 30 40 13 7 5 3 1 74 13 195
2018 Does not provide services to public 27 44 10 14 1 4 1 74 16 162
2017 Provides services to public 43 29 14 9 3 3 0 74 12 219
2017 Does not provide services to public 33 29 14 12 7 3 2 65 21 149
2014 Provides services to public 41 32 10 10 3 4 0 76 13 195
2014 Does not provide services to public 37 33 10 9 4 5 2 75 13 151

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 38 12 3 1 0 0 84 5 180
2020 Does not provide services to public 40 38 16 5 0 1 0 78 5 219
2019 Provides services to public 42 41 10 4 2 1 0 84 6 202
2019 Does not provide services to public 42 34 14 7 2 1 1 77 9 174
2018 Provides services to public 43 41 12 2 2 0 0 84 4 194
2018 Does not provide services to public 33 44 15 6 1 1 0 78 7 161

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 24 21 7 9 13 4 56 19 182
2020 Does not provide services to public 26 23 20 9 7 12 4 58 19 219
2019 Provides services to public 22 25 20 10 10 12 1 54 23 202
2019 Does not provide services to public 22 23 15 13 10 14 3 54 28 174
2018 Provides services to public 20 25 19 13 7 12 4 53 24 195
2018 Does not provide services to public 15 24 26 12 9 12 2 46 24 163
2017 Provides services to public 15 24 20 13 11 14 3 47 29 220
2017 Does not provide services to public 13 21 19 15 14 12 5 42 35 149
2014 Provides services to public 17 20 18 20 13 9 4 42 38 195
2014 Does not provide services to public 12 18 19 22 12 15 3 36 41 151

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 34 17 10 5 1 0 68 16 182
2020 Does not provide services to public 31 39 15 8 5 2 0 72 13 217
2019 Provides services to public 27 41 13 12 6 0 0 69 18 202
2019 Does not provide services to public 28 38 14 11 6 3 0 68 18 171
2018 Provides services to public 27 39 15 11 7 1 0 67 18 195
2018 Does not provide services to public 26 37 19 15 1 1 0 64 16 160
2017 Provides services to public 29 40 13 11 5 3 0 71 16 219
2017 Does not provide services to public 28 42 11 10 5 1 2 73 16 149
2014 Provides services to public 19 35 18 14 11 2 1 56 26 195
2014 Does not provide services to public 17 39 14 18 9 3 0 58 28 151

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 34 14 19 9 1 2 58 28 183
2020 Does not provide services to public 27 26 14 18 8 4 2 57 27 218
2019 Provides services to public 26 32 10 18 12 0 1 59 31 202
2019 Does not provide services to public 22 29 17 17 12 1 2 53 30 174
2018 Provides services to public 19 30 21 16 12 2 1 50 29 194
2018 Does not provide services to public 18 28 16 24 10 1 3 48 35 162
2017 Provides services to public 22 32 14 18 11 3 0 56 30 220
2017 Does not provide services to public 15 33 16 15 15 3 4 51 32 149
2014 Provides services to public 16 28 15 21 17 2 1 46 38 195
2014 Does not provide services to public 11 29 17 21 17 3 3 42 40 150

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 27 13 6 3 1 3 77 10 183
2020 Does not provide services to public 46 28 12 6 3 1 5 79 9 219
2019 Provides services to public 55 22 12 4 3 0 5 81 7 200
2019 Does not provide services to public 48 26 14 4 3 1 4 78 8 173

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 23 9 3 3 0 3 83 7 183
2020 Does not provide services to public 57 25 9 3 2 0 4 85 6 219
2019 Provides services to public 57 24 10 2 2 1 4 85 4 201
2019 Does not provide services to public 58 23 10 5 1 2 1 83 7 174

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 75 7 5 3 2 4 5 90 5 181
2020 Does not provide services to public 80 7 2 1 0 5 4 96 2 219
2019 Provides services to public 76 13 3 2 1 2 5 94 3 200
2019 Does not provide services to public 81 8 3 2 1 1 3 93 4 173

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 15 5 2 1 2 6 92 3 183
2020 Does not provide services to public 75 9 5 0 0 3 9 95 0 218
2019 Provides services to public 81 4 4 1 1 1 8 93 2 201
2019 Does not provide services to public 82 5 3 2 0 1 7 95 2 174

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 42 15 4 2 1 1 80 6 183
2020 Does not provide services to public 28 45 17 4 1 4 0 77 5 219
2019 Provides services to public 28 43 16 8 2 1 1 74 10 202
2019 Does not provide services to public 30 47 13 6 0 3 0 80 7 173
2018 Provides services to public 27 44 14 10 4 2 0 72 14 193
2018 Does not provide services to public 27 42 23 4 2 2 0 70 6 163
2017 Provides services to public 25 45 14 9 2 5 0 74 12 218
2017 Does not provide services to public 25 41 20 6 3 3 1 69 9 149

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 35 10 3 2 3 1 84 5 183
2020 Does not provide services to public 44 40 10 4 0 2 0 85 5 218
2019 Provides services to public 41 43 7 5 2 1 1 85 7 200
2019 Does not provide services to public 44 41 5 7 1 2 0 87 7 172
2018 Provides services to public 54 32 6 5 1 2 0 87 6 195
2018 Does not provide services to public 51 33 10 4 1 0 0 85 6 161
2017 Provides services to public 47 40 7 4 0 1 0 88 5 219
2017 Does not provide services to public 43 40 8 6 1 1 0 84 8 148
2014 Provides services to public 48 40 7 3 1 1 0 89 4 195
2014 Does not provide services to public 47 39 9 4 1 0 0 86 5 151

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 32 13 3 2 2 1 81 5 182
2020 Does not provide services to public 46 41 7 3 0 3 0 90 3 219
2019 Provides services to public 50 38 7 3 2 0 0 88 5 201
2019 Does not provide services to public 52 32 9 5 1 1 0 85 5 173
2018 Provides services to public 49 39 7 2 1 2 0 90 3 193
2018 Does not provide services to public 43 38 13 2 0 3 1 84 3 161
2017 Provides services to public 43 39 11 3 1 3 0 85 4 218
2017 Does not provide services to public 40 33 17 4 2 4 0 76 6 148
2014 Provides services to public 47 30 15 3 2 4 1 80 4 195
2014 Does not provide services to public 40 36 14 4 0 6 0 81 4 151

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 26 22 3 2 5 1 72 5 181
2020 Does not provide services to public 38 32 17 6 1 6 0 75 7 218

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 27 8 4 3 5 4 84 7 181
2020 Does not provide services to public 46 34 8 5 2 4 1 84 7 217

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 23 5 3 1 0 0 91 4 183
2020 Does not provide services to public 64 26 5 3 0 0 0 91 4 217
2019 Provides services to public 66 23 6 3 1 0 0 89 5 202
2019 Does not provide services to public 63 24 7 5 0 0 1 88 5 174
2018 Provides services to public 64 29 5 2 1 1 0 93 3 195
2018 Does not provide services to public 62 27 6 2 1 0 0 90 4 161
2017 Provides services to public 60 34 4 1 1 0 0 94 2 220
2017 Does not provide services to public 57 30 9 3 1 0 0 87 4 148
2014 Provides services to public 66 24 7 3 1 0 0 89 4 195
2014 Does not provide services to public 59 34 6 0 1 0 0 93 1 150

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 26 10 2 1 1 0 87 3 182
2020 Does not provide services to public 57 27 8 4 1 2 0 86 6 216
2019 Provides services to public 59 27 7 3 3 0 0 87 6 202
2019 Does not provide services to public 55 29 9 5 1 1 0 85 6 174
2018 Provides services to public 55 33 8 2 2 1 0 88 4 193
2018 Does not provide services to public 51 34 9 4 1 1 0 86 4 159
2017 Provides services to public 59 30 6 2 2 1 0 90 4 220
2017 Does not provide services to public 49 35 9 4 1 1 0 85 6 149
2014 Provides services to public 48 36 9 5 3 0 0 84 7 195
2014 Does not provide services to public 43 38 14 3 1 0 0 81 5 151

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 30 9 3 1 0 0 87 4 183
2020 Does not provide services to public 55 31 7 5 1 1 0 87 6 214
2019 Provides services to public 54 30 8 5 2 0 0 84 7 202
2019 Does not provide services to public 52 31 9 6 1 1 0 84 7 174
2018 Provides services to public 51 34 10 2 2 1 0 86 4 195
2018 Does not provide services to public 47 38 7 7 1 1 0 85 8 159
2017 Provides services to public 56 34 6 3 2 0 0 89 5 220
2017 Does not provide services to public 51 34 10 5 1 0 0 84 6 149
2014 Provides services to public 49 33 9 6 3 0 0 82 9 195
2014 Does not provide services to public 42 40 13 3 1 1 0 83 4 151

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 24 10 8 2 1 1 80 10 183
2020 Does not provide services to public 46 22 13 12 3 2 0 70 16 217
2019 Provides services to public 53 19 14 6 6 1 0 73 13 202
2019 Does not provide services to public 45 22 19 7 3 2 1 70 11 173
2018 Provides services to public 44 27 16 5 6 3 0 73 11 195
2018 Does not provide services to public 37 32 19 7 2 3 0 71 9 161
2017 Provides services to public 48 26 14 5 5 1 1 76 10 220
2017 Does not provide services to public 35 30 20 5 5 4 0 68 11 148
2014 Provides services to public 43 31 13 9 4 1 0 74 13 195
2014 Does not provide services to public 34 25 20 11 5 4 1 62 17 151
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 26 42 32 183
2020 Does not provide services to public 27 42 30 218
2019 Provides services to public 25 38 36 203
2019 Does not provide services to public 28 35 37 173
2018 Provides services to public 25 34 41 196
2018 Does not provide services to public 25 36 39 162
2017 Provides services to public 24 47 29 220
2017 Does not provide services to public 29 33 38 148
2014 Provides services to public 30 43 27 195
2014 Does not provide services to public 29 35 36 151

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 13 49 28 0 8 2 48
2020 Does not provide services to public 15 23 46 0 8 9 60
2019 Provides services to public 6 45 31 6 4 8 51
2019 Does not provide services to public 13 23 33 8 17 6 50
2018 Provides services to public 16 31 35 6 8 2 48
2018 Does not provide services to public 12 20 38 5 17 8 40
2017 Provides services to public 21 28 37 6 7 2 53
2017 Does not provide services to public 18 27 26 7 16 7 43
2014 Provides services to public 7 42 29 10 9999 12 59
2014 Does not provide services to public 23 18 32 11 9999 15 44
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 183
2020 Does not provide services to public 8 92 219
2019 Provides services to public 6 94 203
2019 Does not provide services to public 12 88 173
2018 Provides services to public 11 89 195
2018 Does not provide services to public 9 91 162

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 10
2020 Does not provide services to public 46 54 17
2018 Provides services to public 38 62 21
2018 Does not provide services to public 51 49 14

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 59 41 12
2019 Does not provide services to public 55 45 20
2018 Provides services to public 67 33 21
2018 Does not provide services to public 43 57 14

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 17
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 28 72 21
2018 Does not provide services to public 42 58 14

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 48 52 21
2018 Does not provide services to public 35 65 14

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 52 48 21
2018 Does not provide services to public 36 64 14

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 31 69 20

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 17
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 50 50 10
2020 Does not provide services to public 37 63 17
2019 Provides services to public 59 41 12
2019 Does not provide services to public 56 44 20

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 28 72 21
2018 Does not provide services to public 64 36 14

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 17
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 41 59 12
2019 Does not provide services to public 29 71 20

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 30 70 20

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 26 74 20

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 24 76 21
2018 Does not provide services to public 43 57 14

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 51 49 12
2019 Does not provide services to public 40 60 20

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 57 43 21
2018 Does not provide services to public 43 57 14

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 14 15 4 4 35 8 58 15 182
2020 Does not provide services to public 18 15 12 6 4 36 9 60 17 219
2019 Provides services to public 16 16 14 4 4 34 10 58 16 202
2019 Does not provide services to public 23 10 16 7 7 28 9 53 22 173
2018 Provides services to public 17 18 16 7 5 32 6 55 18 196
2018 Does not provide services to public 19 17 19 8 5 28 5 53 19 162
2017 Provides services to public 13 20 13 5 5 33 12 59 17 220
2017 Does not provide services to public 15 17 15 10 11 26 6 48 30 149
2014 Provides services to public 10 13 17 10 7 31 11 41 29 195
2014 Does not provide services to public 12 11 18 12 7 29 11 39 31 151

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 31 10 7 1 8 1 80 9 181
2020 Does not provide services to public 39 31 12 4 3 10 1 79 7 218
2019 Provides services to public 39 32 14 2 3 7 2 78 6 203
2019 Does not provide services to public 44 28 14 4 4 6 1 76 8 174
2018 Provides services to public 38 33 15 4 4 6 1 75 9 196
2018 Does not provide services to public 37 31 16 5 2 8 0 74 8 163
2017 Provides services to public 34 33 14 4 2 12 1 77 6 220
2017 Does not provide services to public 31 29 19 10 5 7 0 64 16 149
2014 Provides services to public 27 26 22 3 4 16 3 65 9 195
2014 Does not provide services to public 21 33 19 9 3 14 1 63 14 151
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 5 95 183
2020 Does not provide services to public 4 96 219
2019 Provides services to public 5 95 202
2019 Does not provide services to public 4 96 174
2018 Provides services to public 7 93 196
2018 Does not provide services to public 3 97 162

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 15 17 3 2 35 7 62 8 182
2020 Does not provide services to public 19 14 12 4 1 41 9 65 10 216
2019 Provides services to public 16 17 17 4 2 36 8 58 11 203
2019 Does not provide services to public 24 11 16 4 3 31 10 60 12 173
2018 Provides services to public 21 16 16 2 4 35 7 63 10 196
2018 Does not provide services to public 19 21 19 4 3 29 6 60 11 161
2017 Provides services to public 17 15 11 3 2 39 12 67 10 220
2017 Does not provide services to public 17 15 16 3 4 36 10 59 12 149
2014 Provides services to public 18 12 14 3 1 40 13 64 7 193
2014 Does not provide services to public 10 14 18 3 2 41 12 51 11 151

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 29 12 4 2 6 3 81 6 183
2020 Does not provide services to public 39 31 12 4 1 11 1 80 6 217
2019 Provides services to public 42 29 14 4 2 6 1 78 7 203
2019 Does not provide services to public 49 26 12 3 1 7 1 82 5 174
2018 Provides services to public 39 34 13 2 4 7 2 80 6 196
2018 Does not provide services to public 39 35 14 2 2 8 0 81 5 160
2017 Provides services to public 36 33 12 3 2 11 2 80 6 220
2017 Does not provide services to public 36 29 17 4 3 10 1 73 8 149
2014 Provides services to public 35 21 17 2 2 19 4 73 5 194
2014 Does not provide services to public 24 35 21 1 1 16 1 71 3 151
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 19 11 3 9 0 2 76 12 183
2020 Does not provide services to public 58 23 8 4 3 1 3 84 7 219

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 22 11 5 4 0 1 79 10 182
2020 Does not provide services to public 56 25 11 6 2 0 0 81 8 218
2019 Provides services to public 52 23 15 3 5 0 1 76 8 203
2019 Does not provide services to public 54 23 14 4 4 0 1 78 8 174
2018 Provides services to public 50 27 12 6 2 0 2 79 8 194
2018 Does not provide services to public 44 31 13 5 4 1 2 77 9 163
2017 Provides services to public 40 30 15 7 6 0 2 71 13 220
2017 Does not provide services to public 45 31 9 7 5 1 2 78 12 149

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 32 30 17 11 0 0 42 28 183
2020 Does not provide services to public 19 29 23 18 11 0 0 48 29 219
2019 Provides services to public 18 36 21 15 10 0 0 54 25 203
2019 Does not provide services to public 18 29 24 21 6 0 0 48 28 174
2018 Provides services to public 17 26 31 17 8 0 1 44 25 194
2018 Does not provide services to public 14 27 34 17 8 0 0 41 25 163
2017 Provides services to public 14 29 31 15 9 0 1 44 25 220
2017 Does not provide services to public 17 24 30 22 6 1 1 42 28 149

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 36 23 8 6 0 0 63 14 181
2020 Does not provide services to public 29 30 19 12 9 0 1 60 21 218
2019 Provides services to public 36 32 20 8 3 0 1 69 11 203
2019 Does not provide services to public 33 27 23 10 6 0 0 60 16 174
2018 Provides services to public 27 32 25 11 4 0 2 60 15 195
2018 Does not provide services to public 26 26 28 18 2 0 0 52 20 163
2017 Provides services to public 25 34 25 10 4 0 2 60 14 220
2017 Does not provide services to public 29 19 28 16 5 1 2 49 22 149

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 24 25 13 12 1 1 49 25 181
2020 Does not provide services to public 30 24 25 13 7 0 0 54 20 216
2019 Provides services to public 18 33 22 15 11 0 0 52 26 203
2019 Does not provide services to public 25 25 21 18 10 0 0 51 28 174
2018 Provides services to public 18 34 20 19 7 0 2 53 27 195
2018 Does not provide services to public 20 27 26 17 11 0 0 47 28 163
2017 Provides services to public 21 30 23 15 9 1 2 52 25 220
2017 Does not provide services to public 18 23 31 17 10 1 1 42 27 149

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 31 15 5 4 0 3 75 10 183
2020 Does not provide services to public 47 20 16 9 6 0 2 68 15 218
2019 Provides services to public 51 30 9 4 2 0 2 83 7 203
2019 Does not provide services to public 51 32 6 6 1 0 5 87 7 174
2018 Provides services to public 51 25 12 5 1 0 7 81 6 194
2018 Does not provide services to public 46 27 18 4 1 1 3 76 4 163
2017 Provides services to public 41 28 15 4 1 1 11 78 5 219
2017 Does not provide services to public 43 25 15 6 1 1 9 76 7 149

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 30 21 13 9 0 0 57 22 183
2020 Does not provide services to public 29 27 24 10 9 0 0 57 19 219
2019 Provides services to public 41 27 16 8 8 0 0 68 16 203
2019 Does not provide services to public 31 32 19 10 6 0 2 65 16 172
2018 Provides services to public 36 28 19 8 8 0 1 65 16 195
2018 Does not provide services to public 34 26 27 8 4 0 1 61 12 163
2017 Provides services to public 27 30 25 13 4 0 0 58 17 220
2017 Does not provide services to public 28 34 23 12 1 0 2 63 14 149

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 27 24 9 10 0 2 56 20 183
2020 Does not provide services to public 33 21 19 8 10 0 9 60 19 217

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 34 18 9 3 0 1 70 12 183
2020 Does not provide services to public 36 39 15 5 3 0 1 76 8 215
2019 Provides services to public 30 38 20 5 5 0 0 69 10 202
2019 Does not provide services to public 36 34 19 5 4 0 1 71 9 171
2018 Provides services to public 23 39 22 8 6 1 2 64 14 195
2018 Does not provide services to public 21 40 26 9 3 1 1 61 12 162
2017 Provides services to public 25 43 20 10 1 0 1 69 12 220
2017 Does not provide services to public 31 30 20 15 3 1 1 62 18 149

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 43 21 7 4 0 1 67 11 182
2020 Does not provide services to public 28 34 23 11 4 1 0 62 15 217
2019 Provides services to public 26 37 22 10 3 1 0 64 14 202
2019 Does not provide services to public 23 36 22 12 6 0 0 59 18 171
2018 Provides services to public 23 30 26 13 6 1 2 54 19 195
2018 Does not provide services to public 24 28 26 20 2 1 1 52 22 163
2017 Provides services to public 24 34 30 9 1 0 2 59 10 220
2017 Does not provide services to public 25 26 28 17 3 0 2 51 20 149

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 36 19 6 2 1 1 72 8 182
2020 Does not provide services to public 36 30 19 8 5 0 1 67 13 217
2019 Provides services to public 39 30 20 7 4 1 1 69 11 201
2019 Does not provide services to public 31 31 21 9 7 0 0 62 16 170
2018 Provides services to public 30 36 19 7 5 1 2 68 13 194
2018 Does not provide services to public 27 32 23 13 4 0 1 59 18 163
2017 Provides services to public 34 37 17 9 1 0 1 72 11 219
2017 Does not provide services to public 28 29 25 11 5 0 2 58 17 149

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 21 16 5 5 0 1 74 10 182
2020 Does not provide services to public 52 24 14 4 5 1 1 77 9 215
2019 Provides services to public 48 26 12 5 7 0 1 75 13 201
2019 Does not provide services to public 51 23 15 4 6 0 1 75 10 169

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 39 20 12 4 0 1 63 16 183
2020 Does not provide services to public 28 32 25 9 5 0 0 61 14 217

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 36 22 11 4 0 0 62 16 183
2020 Does not provide services to public 30 38 19 10 2 0 0 69 12 215
2019 Provides services to public 40 33 16 6 4 0 0 74 10 201
2019 Does not provide services to public 37 30 21 9 4 0 0 67 12 171
2018 Provides services to public 34 30 19 11 4 1 2 66 15 195
2018 Does not provide services to public 24 43 19 9 4 0 1 68 14 163
2017 Provides services to public 36 33 21 6 3 0 0 70 9 219
2017 Does not provide services to public 32 28 18 15 4 1 2 62 19 148

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 32 16 7 1 1 1 76 8 182
2020 Does not provide services to public 49 28 16 4 1 0 1 78 5 216
2019 Provides services to public 65 22 9 2 1 0 1 88 3 201
2019 Does not provide services to public 66 20 11 2 1 0 0 86 3 169
2018 Provides services to public 61 17 13 4 2 1 3 81 5 194
2018 Does not provide services to public 63 24 7 3 1 0 2 89 4 162
2017 Provides services to public 65 23 7 2 1 0 2 89 3 220
2017 Does not provide services to public 62 19 11 3 0 0 4 85 4 149

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 38 21 10 6 0 0 63 17 179
2020 Does not provide services to public 33 36 21 9 1 0 0 69 10 217

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 63 21 8 2 1 1 4 88 4 180
2020 Does not provide services to public 74 13 5 1 0 1 6 94 1 219
2019 Provides services to public 78 10 4 1 1 0 6 94 2 201
2019 Does not provide services to public 84 6 4 1 1 1 3 94 1 170
2018 Provides services to public 75 10 5 3 1 1 7 91 3 195
2018 Does not provide services to public 74 17 2 2 0 0 6 96 2 162

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 81 9 1 3 2 0 4 94 5 182
2020 Does not provide services to public 82 9 2 2 1 1 2 94 3 217
2019 Provides services to public 78 11 4 2 2 1 2 91 4 203
2019 Does not provide services to public 78 11 3 4 3 0 1 90 7 173
2018 Provides services to public 73 9 5 4 3 0 6 87 8 194
2018 Does not provide services to public 77 13 4 4 1 1 2 92 5 163
2017 Provides services to public 74 15 5 2 1 0 3 92 3 219
2017 Does not provide services to public 75 11 8 4 2 0 1 86 6 149

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 21 6 2 1 0 2 90 3 182
2020 Does not provide services to public 65 23 7 3 0 0 1 89 3 216
2019 Provides services to public 64 23 9 2 1 0 1 88 3 202
2019 Does not provide services to public 59 26 7 4 3 0 0 86 8 174
2018 Provides services to public 57 26 7 4 3 0 3 85 7 194
2018 Does not provide services to public 56 29 12 2 1 0 1 85 3 163
2017 Provides services to public 59 25 10 2 1 0 2 87 3 220
2017 Does not provide services to public 56 27 11 4 2 0 1 83 6 149

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 14 7 1 4 0 1 88 5 182
2020 Does not provide services to public 70 16 7 3 3 0 1 87 6 217
2019 Provides services to public 65 18 5 7 2 0 1 85 10 203
2019 Does not provide services to public 67 16 9 4 4 0 0 83 8 174
2018 Provides services to public 54 27 8 4 5 0 2 83 10 193
2018 Does not provide services to public 60 22 12 4 1 0 0 83 6 162
2017 Provides services to public 67 18 7 2 3 0 3 87 5 219
2017 Does not provide services to public 63 24 7 3 1 1 1 88 5 148

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 8 6 3 1 0 18 88 5 183
2020 Does not provide services to public 60 11 4 3 2 1 19 89 6 218
2019 Provides services to public 58 14 4 2 0 0 21 92 3 202
2019 Does not provide services to public 58 15 4 1 1 0 20 92 3 172
2018 Provides services to public 50 13 7 3 1 0 26 85 6 194
2018 Does not provide services to public 49 18 5 1 1 1 25 90 3 161
2017 Provides services to public 58 10 5 1 1 0 24 90 3 219
2017 Does not provide services to public 50 12 3 5 1 1 27 87 9 148

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 21 4 2 3 0 3 91 5 183
2020 Does not provide services to public 77 15 3 1 1 0 3 95 2 219
2019 Provides services to public 63 28 4 2 1 0 1 92 3 202
2019 Does not provide services to public 80 16 3 0 0 0 1 97 0 173
2018 Provides services to public 57 25 9 3 2 0 4 85 5 193
2018 Does not provide services to public 67 20 4 3 0 1 5 92 3 162
2017 Provides services to public 65 22 6 1 1 0 6 91 2 219
2017 Does not provide services to public 67 20 4 1 0 1 7 94 1 149

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 71 13 7 4 3 0 3 86 7 183
2020 Does not provide services to public 66 18 9 2 4 0 0 85 7 219
2019 Provides services to public 64 18 8 3 5 0 1 83 9 202
2019 Does not provide services to public 73 13 5 3 4 0 2 88 7 174
2018 Provides services to public 58 18 8 7 6 1 3 78 13 194
2018 Does not provide services to public 64 18 6 5 4 0 3 85 9 162
2017 Provides services to public 65 20 7 1 4 0 2 87 6 219
2017 Does not provide services to public 61 18 8 3 3 1 5 85 6 149

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 27 15 9 1 0 0 75 9 183
2020 Does not provide services to public 40 33 17 5 4 0 1 74 9 219
2019 Provides services to public 59 25 10 5 0 0 0 84 5 203
2019 Does not provide services to public 51 24 17 6 2 0 1 75 8 173
2018 Provides services to public 50 28 15 5 1 0 1 79 6 194
2018 Does not provide services to public 45 34 12 3 4 0 1 80 8 163
2017 Provides services to public 50 29 13 2 4 0 2 81 6 217
2017 Does not provide services to public 48 30 14 4 0 0 3 81 5 149

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 44 24 5 1 0 1 70 6 183
2020 Does not provide services to public 34 40 16 6 2 1 0 75 8 219

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 14 35 33 14 3 1 0 49 18 183
2020 Does not provide services to public 16 31 35 14 4 0 0 47 18 219
2019 Provides services to public 19 42 26 8 4 0 0 61 12 203
2019 Does not provide services to public 14 34 39 11 2 0 0 48 13 174
2018 Provides services to public 13 40 32 11 3 1 1 54 15 196
2018 Does not provide services to public 15 35 35 12 3 0 0 50 15 163
2017 Provides services to public 13 31 39 14 3 0 0 44 17 219
2017 Does not provide services to public 12 34 38 14 1 0 0 46 16 149

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 20 40 20 12 0 0 32 28 183
2020 Does not provide services to public 11 19 35 28 7 0 0 35 30 218
2019 Provides services to public 7 10 36 30 16 0 0 46 17 202
2019 Does not provide services to public 8 21 34 25 12 0 0 37 29 172
2018 Provides services to public 8 14 37 27 13 0 1 40 22 195
2018 Does not provide services to public 6 17 34 27 16 0 0 43 24 157
2017 Provides services to public 6 14 45 23 12 0 0 35 20 220
2017 Does not provide services to public 5 16 40 24 15 0 0 39 21 148

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 35 8 1 1 1 0 90 2 181
2020 Does not provide services to public 43 45 6 3 1 1 0 89 5 217
2019 Provides services to public 50 36 10 2 1 1 0 86 4 203
2019 Does not provide services to public 42 41 11 3 3 0 0 83 6 173
2018 Provides services to public 50 37 8 2 2 1 1 88 4 196
2018 Does not provide services to public 46 39 9 2 2 2 0 86 4 161
2017 Provides services to public 46 39 8 3 2 2 0 87 5 220
2017 Does not provide services to public 43 35 10 6 3 2 0 81 9 148

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 37 13 4 2 1 0 80 6 179
2020 Does not provide services to public 40 33 14 8 3 3 0 75 11 219

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 26 7 7 4 1 1 81 12 183
2020 Does not provide services to public 48 30 11 6 4 1 0 79 10 219

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 26 6 2 2 2 1 90 4 183
2020 Does not provide services to public 56 27 10 2 2 2 1 85 4 218

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 36 10 4 2 1 1 83 6 183
2020 Does not provide services to public 44 33 10 7 4 2 0 79 11 219
2019 Provides services to public 36 44 9 4 6 1 0 81 10 203
2019 Does not provide services to public 36 33 15 11 2 2 0 71 14 173
2018 Provides services to public 36 46 9 4 6 1 0 82 9 196
2018 Does not provide services to public 34 39 16 8 2 1 0 74 10 163
2017 Provides services to public 32 45 11 8 3 1 0 78 10 220
2017 Does not provide services to public 31 41 11 13 3 1 0 73 16 148

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 38 7 5 1 1 1 87 6 183
2020 Does not provide services to public 49 38 8 5 0 0 0 87 5 219

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 42 5 4 1 0 1 90 5 182
2020 Does not provide services to public 50 35 8 6 1 0 0 85 7 218

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 39 9 3 3 1 2 86 6 182
2020 Does not provide services to public 41 34 17 5 1 2 1 77 6 219

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 30 7 1 1 1 2 91 2 182
2020 Does not provide services to public 58 30 8 2 0 1 1 90 2 219

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 83 13 1 0 1 1 1 98 1 182
2020 Does not provide services to public 84 14 1 0 0 1 0 99 0 217

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 30 3 2 0 1 1 95 2 182
2020 Does not provide services to public 57 33 3 3 1 2 0 92 4 216

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 66 21 5 4 2 1 1 88 6 182
2020 Does not provide services to public 62 23 8 3 3 1 0 86 6 217

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 71 22 4 2 1 1 0 94 2 183
2020 Does not provide services to public 67 23 5 3 0 1 0 91 3 215

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 48 14 6 4 0 0 76 11 75
2020 Does not provide services to public 20 52 6 20 2 0 0 73 21 66
2019 Provides services to public 22 51 10 13 4 1 0 74 16 81
2019 Does not provide services to public 29 57 9 5 0 0 0 86 5 56

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 99 1 75
2020 Does not provide services to public 98 2 66

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 37 19 17 1 0 1 63 18 74
2020 Does not provide services to public 23 30 15 17 16 0 0 53 32 65
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 9 91 182
2020 Does not provide services to public 7 93 219

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 13 87 182
2020 Does not provide services to public 10 90 218
2019 Provides services to public 17 83 201
2019 Does not provide services to public 14 86 173
2017 Provides services to public 20 80 220
2017 Does not provide services to public 18 82 149
2014 Provides services to public 16 84 194
2014 Does not provide services to public 10 90 151

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 52 48 23
2020 Does not provide services to public 45 55 22

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 83 17 23
2020 Does not provide services to public 95 5 22
2019 Provides services to public 94 6 34
2019 Does not provide services to public 83 17 25
2017 Provides services to public 74 26 45
2017 Does not provide services to public 78 22 26
2014 Provides services to public 90 10 31
2014 Does not provide services to public 87 13 15

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 42 16 5 5 0 0 74 11 19
2020 Does not provide services to public 67 14 10 0 0 10 0 89 0 21
2019 Provides services to public 47 37 0 13 3 0 0 84 16 32
2019 Does not provide services to public 54 25 10 10 0 0 0 79 10 20
2017 Provides services to public 61 36 0 3 0 0 0 97 3 33
2017 Does not provide services to public 42 58 0 0 0 0 0 100 0 20
2014 Provides services to public 50 25 14 7 4 0 0 75 11 28
2014 Does not provide services to public 53 39 8 0 0 0 0 92 0 13

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 27 4 3 2 2 2 90 5 183
2020 Does not provide services to public 53 31 7 2 1 1 4 89 4 218
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 72 15 2 87 13 183
2020 Does not provide services to public 12 71 14 3 85 15 219

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 68 32 19
2020 Does not provide services to public 68 32 27

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 37 0 11 17 0 0 72 28 18
2020 Does not provide services to public 28 15 15 19 12 0 11 48 35 27

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 16 11 5 26 11 0 31 39 53 19
2020 Does not provide services to public 22 22 12 4 11 0 30 63 21 27

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 12 7 4 4 2 10 83 9 183
2020 Does not provide services to public 57 14 5 5 2 1 16 86 8 219
2019 Provides services to public 60 16 5 4 6 0 9 83 11 203
2019 Does not provide services to public 55 19 10 5 5 1 5 79 11 174
2018 Provides services to public 62 13 6 6 3 1 11 84 10 196
2018 Does not provide services to public 61 9 10 5 6 2 7 76 12 162
Date modified: