2020 Public Service Employee Survey Results for Canada School of Public Service by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 43 5 7 3 0 0 84 11 56
2020 Does not provide services to public 38 43 6 11 2 0 0 81 13 436

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 67 22 5 6 0 0 0 89 6 56
2020 Does not provide services to public 71 19 3 4 2 2 0 91 6 435
2017 Provides services to public 62 25 7 0 5 0 0 87 5 54
2017 Does not provide services to public 65 23 8 4 1 1 0 88 4 336
2014 Provides services to public 49 35 9 3 3 1 1 86 5 107
2014 Does not provide services to public 63 27 5 4 1 0 0 90 5 443

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 47 2 9 0 0 0 89 9 56
2020 Does not provide services to public 39 35 11 11 3 0 1 75 14 433
2019 Provides services to public 48 34 7 10 1 0 0 82 11 78
2019 Does not provide services to public 44 32 8 12 4 0 0 76 15 417
2017 Provides services to public 29 41 13 4 13 0 0 70 16 54
2017 Does not provide services to public 47 36 5 9 3 0 0 83 12 335
2014 Provides services to public 36 41 5 13 6 0 0 77 18 107
2014 Does not provide services to public 46 37 6 7 3 0 0 84 10 443

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 38 16 13 2 0 2 69 15 56
2020 Does not provide services to public 35 41 11 9 3 0 0 77 12 435
2019 Provides services to public 28 41 18 9 5 0 0 68 14 78
2019 Does not provide services to public 30 39 15 11 5 1 0 70 15 417
2018 Provides services to public 28 44 8 13 6 0 0 73 19 57
2018 Does not provide services to public 32 41 10 11 4 0 1 75 16 407
2017 Provides services to public 19 39 18 17 7 0 0 58 24 54
2017 Does not provide services to public 35 38 13 8 5 0 1 74 13 334
2014 Provides services to public 27 33 22 12 5 0 1 60 17 107
2014 Does not provide services to public 32 42 10 11 3 0 0 75 14 443

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 40 13 7 2 0 2 77 10 56
2020 Does not provide services to public 43 36 11 7 3 0 0 80 10 433
2019 Provides services to public 43 39 11 1 5 0 0 82 6 77
2019 Does not provide services to public 48 32 11 6 3 0 0 80 8 417
2017 Provides services to public 35 40 14 4 7 0 0 75 11 53
2017 Does not provide services to public 51 35 6 6 3 0 0 86 8 336
2014 Provides services to public 38 41 14 6 1 1 0 79 7 107
2014 Does not provide services to public 53 37 6 2 1 0 0 91 4 443

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 36 10 4 5 0 2 81 9 56
2020 Does not provide services to public 51 30 9 7 3 0 0 80 11 434
2019 Provides services to public 40 42 8 4 6 0 0 82 10 78
2019 Does not provide services to public 53 29 8 6 3 0 1 83 9 415
2018 Provides services to public 41 39 15 2 3 0 0 80 6 57
2018 Does not provide services to public 50 32 9 4 4 0 0 82 9 406
2017 Provides services to public 51 23 14 7 6 0 0 74 13 53
2017 Does not provide services to public 50 31 7 6 4 0 1 82 11 334
2014 Provides services to public 37 41 11 6 5 0 0 78 11 107
2014 Does not provide services to public 49 30 8 7 5 0 1 80 12 443

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 34 13 5 9 0 2 72 14 56
2020 Does not provide services to public 44 35 9 7 5 0 0 79 12 435
2019 Provides services to public 31 40 18 5 6 0 0 71 12 78
2019 Does not provide services to public 38 34 12 12 5 0 0 71 17 418
2018 Provides services to public 31 44 15 7 3 0 0 75 11 56
2018 Does not provide services to public 37 38 11 8 5 0 0 75 14 405
2017 Provides services to public 23 46 15 7 9 0 0 68 17 54
2017 Does not provide services to public 41 39 11 6 3 0 0 80 9 336
2014 Provides services to public 27 47 16 5 5 0 0 75 9 107
2014 Does not provide services to public 40 38 10 8 4 0 0 79 12 442

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 38 4 6 14 0 0 76 20 56
2020 Does not provide services to public 45 31 11 8 5 0 0 76 13 434
2019 Provides services to public 35 37 15 9 5 0 0 72 13 78
2019 Does not provide services to public 35 37 13 6 8 0 0 72 14 416
2018 Provides services to public 34 38 16 8 3 0 0 72 12 57
2018 Does not provide services to public 37 34 13 10 5 0 1 72 15 404
2017 Provides services to public 21 51 9 9 9 0 0 73 18 54
2017 Does not provide services to public 39 32 13 11 5 0 0 71 16 336
2014 Provides services to public 30 32 16 10 10 0 1 63 20 107
2014 Does not provide services to public 33 37 10 9 9 1 0 71 18 443

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 37 12 13 2 0 0 74 14 56
2020 Does not provide services to public 35 38 10 11 5 0 0 73 16 433
2019 Provides services to public 28 39 21 8 4 0 0 67 12 78
2019 Does not provide services to public 25 38 13 15 9 1 0 63 24 413
2018 Provides services to public 28 43 22 3 3 0 0 72 7 57
2018 Does not provide services to public 28 38 14 13 8 0 0 65 21 406
2017 Provides services to public 24 39 13 18 5 0 0 64 23 54
2017 Does not provide services to public 31 38 11 14 5 0 0 69 19 335

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 33 12 3 4 0 0 81 7 56
2020 Does not provide services to public 50 33 9 4 2 1 0 84 6 434
2019 Provides services to public 45 42 8 1 4 0 0 87 5 76
2019 Does not provide services to public 39 35 14 7 5 1 0 74 12 415
2018 Provides services to public 51 36 8 3 2 0 0 88 5 57
2018 Does not provide services to public 43 44 6 5 2 0 0 87 7 405
2017 Provides services to public 36 36 11 14 4 0 0 71 18 54
2017 Does not provide services to public 44 38 10 5 3 1 0 83 8 336
2014 Provides services to public 36 38 14 3 6 0 2 76 10 107
2014 Does not provide services to public 49 36 7 4 4 1 0 85 8 443

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 33 11 9 9 0 2 70 19 55
2020 Does not provide services to public 47 28 10 8 6 0 0 75 15 434
2019 Provides services to public 31 41 13 8 7 0 0 72 16 78
2019 Does not provide services to public 35 31 15 11 8 0 0 66 19 414
2018 Provides services to public 36 36 18 7 3 0 0 72 10 57
2018 Does not provide services to public 38 34 13 10 5 0 0 71 15 406
2017 Provides services to public 19 48 15 12 7 0 0 67 19 53
2017 Does not provide services to public 38 33 12 10 7 0 1 72 17 335

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 26 11 0 4 0 0 85 4 56
2020 Does not provide services to public 52 31 10 4 2 0 0 83 6 432
2019 Provides services to public 42 35 13 7 3 0 0 77 10 78
2019 Does not provide services to public 48 33 13 5 2 0 0 81 6 413
2018 Provides services to public 40 39 18 0 3 0 0 79 3 56
2018 Does not provide services to public 50 31 12 4 3 0 0 81 7 402
2017 Provides services to public 45 41 9 4 2 0 0 86 5 54
2017 Does not provide services to public 54 36 8 3 0 0 0 90 3 336
2014 Provides services to public 57 31 9 0 2 0 1 89 2 107
2014 Does not provide services to public 67 22 7 2 1 0 0 89 3 443

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 36 9 9 4 0 2 78 13 56
2020 Does not provide services to public 42 33 10 8 6 0 0 75 15 433
2019 Provides services to public 34 33 19 8 6 0 0 67 14 77
2019 Does not provide services to public 33 39 13 9 6 0 0 72 15 415
2018 Provides services to public 38 36 14 7 5 0 0 74 12 57
2018 Does not provide services to public 32 39 13 11 4 0 0 71 16 405
2017 Provides services to public 20 45 16 8 11 0 0 65 18 54
2017 Does not provide services to public 40 36 10 10 4 0 0 76 14 335
2014 Provides services to public 24 38 17 10 9 0 1 63 19 107
2014 Does not provide services to public 30 42 12 10 6 0 0 72 16 443

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 44 10 0 7 0 0 83 7 56
2020 Does not provide services to public 50 32 8 5 5 0 0 82 10 433
2019 Provides services to public 35 38 17 4 5 0 0 73 10 78
2019 Does not provide services to public 43 32 13 7 4 0 0 75 11 415
2018 Provides services to public 45 31 14 5 5 0 0 76 10 57
2018 Does not provide services to public 40 37 10 8 5 0 0 77 13 403
2017 Provides services to public 35 30 18 9 7 0 0 65 17 54
2017 Does not provide services to public 45 31 11 7 5 0 0 77 12 336
2014 Provides services to public 32 34 18 7 7 1 1 67 15 107
2014 Does not provide services to public 37 34 16 9 3 0 0 72 12 443

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 42 7 6 7 0 0 80 13 56
2020 Does not provide services to public 40 34 13 8 5 0 0 75 12 431
2019 Provides services to public 36 45 12 3 5 0 0 81 7 78
2019 Does not provide services to public 34 36 14 10 5 1 0 70 16 408
2018 Provides services to public 43 39 14 0 3 0 0 83 3 57
2018 Does not provide services to public 34 37 13 11 4 0 0 71 16 402
2017 Provides services to public 26 43 16 9 5 0 0 69 15 54
2017 Does not provide services to public 42 31 13 10 5 0 0 73 14 336
2014 Provides services to public 31 39 13 6 10 0 1 70 16 107
2014 Does not provide services to public 35 37 14 9 5 1 0 72 14 443

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 32 10 5 7 0 0 78 13 56
2020 Does not provide services to public 47 33 12 5 4 0 0 80 8 434
2019 Provides services to public 33 43 13 5 6 0 0 76 11 78
2019 Does not provide services to public 41 36 12 7 3 0 0 78 10 418
2018 Provides services to public 36 43 16 0 5 0 0 79 5 57
2018 Does not provide services to public 39 39 11 8 3 0 0 78 10 407
2017 Provides services to public 28 44 13 13 2 0 0 72 15 54
2017 Does not provide services to public 44 39 12 4 1 0 0 83 5 335
2014 Provides services to public 31 45 15 4 4 0 1 77 8 107
2014 Does not provide services to public 44 38 10 5 3 0 0 83 7 443

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 36 18 7 5 0 0 70 12 56
2020 Does not provide services to public 33 35 21 7 4 0 0 68 11 434
2019 Provides services to public 47 34 11 4 4 0 0 81 7 77
2019 Does not provide services to public 41 30 16 7 5 0 0 71 13 414
2018 Provides services to public 52 28 13 2 5 0 0 80 7 57
2018 Does not provide services to public 39 31 17 9 4 0 0 70 13 407
2017 Provides services to public 43 35 13 4 4 0 0 79 8 54
2017 Does not provide services to public 36 38 17 6 3 0 0 74 9 335
2014 Provides services to public 46 28 16 8 1 0 1 75 9 106
2014 Does not provide services to public 34 40 15 8 2 0 0 74 10 443

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 38 21 16 6 2 0 22 56 56
2020 Does not provide services to public 10 26 38 17 7 1 1 24 38 435
2019 Provides services to public 17 34 27 14 8 0 1 21 51 78
2019 Does not provide services to public 18 30 33 11 8 1 0 19 48 419
2018 Provides services to public 14 24 37 12 9 0 3 22 40 57
2018 Does not provide services to public 16 30 34 14 4 1 1 19 47 406
2017 Provides services to public 16 26 28 24 2 0 4 26 44 54
2017 Does not provide services to public 17 31 33 11 6 1 2 17 49 335
2014 Provides services to public 15 30 29 14 6 2 5 21 48 107
2014 Does not provide services to public 13 35 32 13 6 1 1 19 49 443

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 22 32 23 12 3 0 36 30 56
2020 Does not provide services to public 12 16 29 27 12 3 1 40 29 434
2019 Provides services to public 32 20 25 11 11 0 1 22 52 76
2019 Does not provide services to public 28 23 27 12 7 3 0 20 52 416
2018 Provides services to public 10 14 41 20 13 0 2 34 25 56
2018 Does not provide services to public 19 32 26 13 7 3 1 21 52 406
2017 Provides services to public 18 24 30 12 12 0 4 24 44 54
2017 Does not provide services to public 25 25 28 13 6 2 1 19 52 335
2014 Provides services to public 16 27 30 13 4 6 4 19 48 107
2014 Does not provide services to public 16 24 32 14 9 2 3 24 42 442

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 25 33 22 6 4 2 29 36 55
2020 Does not provide services to public 15 23 28 21 10 2 2 32 39 434
2019 Provides services to public 31 25 23 12 8 0 0 20 57 78
2019 Does not provide services to public 28 22 24 15 8 3 1 24 51 416
2018 Provides services to public 19 37 24 10 6 2 2 17 59 57
2018 Does not provide services to public 26 29 27 10 4 2 2 15 57 406
2017 Provides services to public 24 28 25 13 4 0 6 18 55 54
2017 Does not provide services to public 25 28 27 12 4 2 2 17 54 335
2014 Provides services to public 33 31 14 9 4 4 4 14 70 107
2014 Does not provide services to public 30 28 24 12 4 1 1 16 59 442

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 5 26 29 23 13 2 2 37 33 56
2020 Does not provide services to public 9 19 33 25 11 1 1 37 29 434
2019 Provides services to public 14 17 25 22 22 0 0 45 30 78
2019 Does not provide services to public 12 18 31 25 12 1 1 38 31 417
2018 Provides services to public 6 21 29 29 14 0 2 44 27 57
2018 Does not provide services to public 11 20 31 27 9 1 1 37 31 406
2017 Provides services to public 9 29 28 21 7 0 6 30 40 54
2017 Does not provide services to public 14 20 31 24 10 1 1 34 34 335
2014 Provides services to public 8 15 38 22 8 5 4 32 26 106
2014 Does not provide services to public 13 17 38 22 9 0 1 32 30 442

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 15 32 22 11 11 3 6 24 52 56
2020 Does not provide services to public 16 23 27 18 13 2 2 32 40 435
2019 Provides services to public 18 23 24 18 15 1 1 34 42 78
2019 Does not provide services to public 21 21 24 19 11 1 2 31 45 417
2018 Provides services to public 13 20 27 21 13 4 3 36 36 56
2018 Does not provide services to public 15 27 25 20 9 2 2 30 44 405
2017 Provides services to public 18 24 30 15 7 0 6 24 45 54
2017 Does not provide services to public 21 24 27 13 9 2 4 23 48 333
2014 Provides services to public 26 24 23 13 5 4 5 19 55 106
2014 Does not provide services to public 22 27 26 16 6 1 2 23 50 443

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 21 22 25 11 14 2 5 27 46 56
2020 Does not provide services to public 13 16 29 26 10 5 2 38 31 433
2019 Provides services to public 26 31 14 11 16 0 3 27 58 78
2019 Does not provide services to public 23 21 21 17 13 4 1 31 46 416
2018 Provides services to public 12 28 34 13 9 3 0 24 41 57
2018 Does not provide services to public 19 26 24 17 9 4 2 28 47 406
2017 Provides services to public 22 30 25 10 8 2 4 19 54 54
2017 Does not provide services to public 23 26 24 15 6 3 2 22 52 335
2014 Provides services to public 22 27 16 17 5 6 7 25 56 107
2014 Does not provide services to public 14 19 28 25 9 2 3 36 34 442

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 11 22 32 24 8 2 0 33 34 56
2020 Does not provide services to public 17 23 31 18 11 1 1 29 40 435
2019 Provides services to public 20 15 30 23 11 1 0 34 36 78
2019 Does not provide services to public 22 24 26 14 11 3 1 26 47 418
2018 Provides services to public 11 21 32 24 6 5 2 32 34 56
2018 Does not provide services to public 20 29 30 13 5 2 1 18 51 407
2017 Provides services to public 12 30 33 8 7 5 6 16 47 54
2017 Does not provide services to public 23 22 32 14 7 2 1 22 46 334
2014 Provides services to public 23 18 34 6 5 5 9 13 48 107
2014 Does not provide services to public 20 30 30 11 6 2 1 18 52 442

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 3 23 32 22 17 3 0 40 27 56
2020 Does not provide services to public 6 14 36 31 11 0 1 43 20 436
2019 Provides services to public 10 21 20 30 20 0 0 49 31 78
2019 Does not provide services to public 9 20 26 28 16 1 0 45 29 418
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 34 18 11 5 4 4 63 17 56
2020 Does not provide services to public 37 30 12 7 5 6 2 73 14 436
2019 Provides services to public 40 24 20 8 7 1 1 65 15 78
2019 Does not provide services to public 33 31 18 8 5 3 2 69 13 418
2018 Provides services to public 25 42 21 2 5 2 4 71 7 57
2018 Does not provide services to public 27 32 16 7 8 5 5 65 16 405
2017 Provides services to public 22 41 15 17 4 0 2 64 21 54
2017 Does not provide services to public 38 28 12 10 6 3 3 70 17 336
2014 Provides services to public 27 32 11 12 8 3 7 66 22 107
2014 Does not provide services to public 38 26 14 8 7 3 4 70 16 443

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 32 16 9 6 0 0 69 15 56
2020 Does not provide services to public 59 24 6 7 3 1 0 84 10 436
2019 Provides services to public 54 26 12 3 5 0 0 81 8 77
2019 Does not provide services to public 52 29 7 7 4 0 0 82 12 418
2018 Provides services to public 38 41 11 9 2 0 0 79 10 56
2018 Does not provide services to public 48 31 9 6 5 1 0 80 11 404
2017 Provides services to public 40 34 13 13 0 0 0 74 13 54
2017 Does not provide services to public 56 23 7 8 4 0 1 81 12 336
2014 Provides services to public 39 31 11 8 9 0 2 71 17 107
2014 Does not provide services to public 55 27 7 5 6 0 0 82 11 442

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 46 9 3 4 0 0 84 7 56
2020 Does not provide services to public 64 26 5 3 2 0 0 90 5 434
2019 Provides services to public 54 29 11 4 2 0 0 82 6 78
2019 Does not provide services to public 55 32 7 4 2 0 0 87 6 418
2018 Provides services to public 43 44 8 2 4 0 0 87 5 57
2018 Does not provide services to public 52 33 6 5 3 0 0 86 8 405
2017 Provides services to public 43 44 13 0 0 0 0 87 0 54
2017 Does not provide services to public 54 33 6 4 4 0 0 87 8 336
2014 Provides services to public 34 44 11 5 5 0 2 79 9 106
2014 Does not provide services to public 55 32 6 5 2 0 0 87 7 442

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 45 12 2 4 0 2 82 6 56
2020 Does not provide services to public 56 33 5 4 2 0 0 89 6 435
2019 Provides services to public 48 36 12 1 1 2 0 85 3 78
2019 Does not provide services to public 50 34 10 3 3 0 0 84 6 416
2018 Provides services to public 37 40 16 3 4 0 0 77 7 57
2018 Does not provide services to public 48 34 10 4 2 2 0 83 6 406

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 27 16 0 6 4 2 77 6 56
2020 Does not provide services to public 60 22 6 3 3 5 1 88 6 435
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 26 16 1 8 2 0 74 9 56
2020 Does not provide services to public 66 23 6 2 2 0 2 91 3 435
2019 Provides services to public 53 27 15 2 2 0 0 81 5 78
2019 Does not provide services to public 57 24 11 4 1 1 2 83 6 415

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 35 4 7 5 0 0 83 13 56
2020 Does not provide services to public 56 25 10 4 4 0 1 82 8 435
2019 Provides services to public 49 30 13 4 3 1 0 80 7 78
2019 Does not provide services to public 43 30 14 7 5 0 1 74 12 418
2018 Provides services to public 43 42 13 2 0 0 0 85 2 55
2018 Does not provide services to public 43 32 9 9 5 1 1 76 14 403
2017 Provides services to public 40 32 14 7 4 2 0 74 11 54
2017 Does not provide services to public 45 29 12 7 4 0 2 76 12 336
2014 Provides services to public 37 37 7 4 9 1 5 79 14 106
2014 Does not provide services to public 44 35 9 6 5 1 0 80 11 443

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 28 15 2 9 0 0 74 11 56
2020 Does not provide services to public 58 22 9 4 4 1 2 82 9 433

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 29 18 2 5 0 0 75 7 56
2020 Does not provide services to public 57 27 7 5 3 1 0 85 8 436
2019 Provides services to public 51 26 11 5 7 0 0 77 12 78
2019 Does not provide services to public 50 27 12 5 4 1 1 79 10 413
2018 Provides services to public 49 34 16 2 0 0 0 82 2 55
2018 Does not provide services to public 49 28 12 8 3 0 0 78 11 400
2017 Provides services to public 42 36 11 4 5 2 0 79 9 54
2017 Does not provide services to public 48 31 9 9 3 1 1 80 11 335
2014 Provides services to public 45 32 10 4 6 1 2 80 10 107
2014 Does not provide services to public 48 30 9 7 5 0 0 79 12 443

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 54 46 56
2020 Does not provide services to public 47 53 436

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 20 3 8 4 0 6 84 12 56
2020 Does not provide services to public 64 18 5 2 2 5 5 91 4 436

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 26 11 2 5 0 0 82 7 56
2020 Does not provide services to public 62 22 8 4 4 0 0 85 8 436
2019 Provides services to public 51 33 5 4 6 0 0 84 10 78
2019 Does not provide services to public 54 23 11 6 5 0 0 78 11 418
2018 Provides services to public 55 34 8 0 3 0 0 89 3 54
2018 Does not provide services to public 50 25 11 6 6 1 0 77 12 402
2017 Provides services to public 55 19 15 6 4 2 0 75 10 53
2017 Does not provide services to public 55 25 9 7 3 1 1 81 10 335
2014 Provides services to public 50 29 7 6 3 2 4 83 10 107
2014 Does not provide services to public 55 28 8 4 5 1 0 83 9 443
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 40 19 4 5 2 2 71 9 56
2020 Does not provide services to public 36 32 12 9 6 5 0 71 16 436
2019 Provides services to public 27 33 12 13 10 3 1 63 24 77
2019 Does not provide services to public 27 26 16 14 11 4 0 56 27 413
2018 Provides services to public 37 35 18 3 4 4 0 74 7 57
2018 Does not provide services to public 25 35 20 10 5 6 0 64 15 406
2017 Provides services to public 19 55 8 9 4 5 0 78 14 54
2017 Does not provide services to public 29 35 15 10 6 5 0 67 17 336
2014 Provides services to public 20 39 18 7 6 8 1 65 15 107
2014 Does not provide services to public 32 33 16 8 5 6 0 68 14 443

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 46 18 2 7 0 0 72 9 56
2020 Does not provide services to public 35 30 11 13 9 1 0 66 23 435
2019 Provides services to public 20 35 18 10 14 1 1 56 25 77
2019 Does not provide services to public 24 26 17 16 16 2 0 50 33 414
2018 Provides services to public 30 37 21 5 5 2 0 68 10 57
2018 Does not provide services to public 21 36 20 15 6 3 0 58 22 403
2017 Provides services to public 13 47 16 13 9 2 0 61 23 54
2017 Does not provide services to public 23 32 16 16 9 3 1 58 26 336
2014 Provides services to public 18 34 21 15 7 4 1 55 24 107
2014 Does not provide services to public 28 34 16 12 8 2 0 63 20 443

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 20 39 26 6 7 2 0 61 13 56
2020 Does not provide services to public 28 32 16 11 11 3 0 61 23 435
2019 Provides services to public 16 29 24 11 14 4 1 48 27 75
2019 Does not provide services to public 18 24 19 21 15 2 0 43 37 411
2018 Provides services to public 28 29 25 7 5 6 0 61 13 55
2018 Does not provide services to public 16 30 24 17 9 4 0 48 27 405
2017 Provides services to public 13 30 26 13 11 8 0 46 26 54
2017 Does not provide services to public 16 24 23 20 12 5 0 42 33 336
2014 Provides services to public 12 31 21 15 12 7 1 47 30 107
2014 Does not provide services to public 18 32 22 16 9 4 0 52 25 443

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 23 37 24 11 5 0 0 60 16 56
2020 Does not provide services to public 26 36 12 15 10 1 0 62 26 434
2019 Provides services to public 17 26 29 13 13 1 1 44 26 77
2019 Does not provide services to public 18 23 18 22 16 2 0 42 39 414
2018 Provides services to public 28 32 21 12 4 4 0 62 16 56
2018 Does not provide services to public 16 31 22 18 9 3 0 49 28 404
2017 Provides services to public 15 36 29 6 7 7 0 54 14 54
2017 Does not provide services to public 17 34 18 16 11 4 0 53 28 335
2014 Provides services to public 19 36 15 13 11 5 1 58 26 107
2014 Does not provide services to public 20 32 17 19 10 2 0 53 30 443

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 23 12 7 3 0 0 78 10 56
2020 Does not provide services to public 49 27 15 7 2 1 0 76 9 436
2019 Provides services to public 44 25 16 4 7 2 1 72 11 78
2019 Does not provide services to public 40 24 20 11 3 2 0 65 15 418
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 48 16 5 2 0 0 77 7 56
2020 Does not provide services to public 26 42 13 12 6 0 0 69 18 435
2019 Provides services to public 25 33 22 12 9 0 0 58 20 78
2019 Does not provide services to public 18 40 17 16 9 0 0 58 25 414
2018 Provides services to public 35 38 16 9 2 0 0 73 11 57
2018 Does not provide services to public 21 43 16 16 3 1 0 64 19 407
2017 Provides services to public 18 44 26 11 2 0 0 62 12 54
2017 Does not provide services to public 25 41 16 9 8 1 0 67 17 335
2014 Provides services to public 29 39 20 6 3 2 1 70 9 107
2014 Does not provide services to public 31 45 12 8 3 1 0 77 11 442

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 19 39 30 9 4 0 0 58 12 56
2020 Does not provide services to public 18 33 20 15 11 3 0 52 27 432
2019 Provides services to public 17 22 27 16 17 0 0 39 33 78
2019 Does not provide services to public 9 23 20 26 20 3 0 33 47 413

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 37 13 0 6 2 2 81 6 56
2020 Does not provide services to public 45 34 8 5 5 2 0 81 10 435
2019 Provides services to public 28 33 24 10 5 0 0 61 15 77
2019 Does not provide services to public 37 33 13 8 5 4 1 74 13 417
2018 Provides services to public 35 30 25 7 2 2 0 66 9 57
2018 Does not provide services to public 35 35 13 9 3 4 0 74 12 406
2017 Provides services to public 24 45 13 13 0 6 0 73 14 54
2017 Does not provide services to public 42 36 8 6 5 2 1 80 12 335
2014 Provides services to public 36 43 12 4 2 3 1 82 6 107
2014 Does not provide services to public 50 31 7 7 2 2 1 83 9 442

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 34 16 0 9 2 2 74 9 56
2020 Does not provide services to public 40 34 15 6 3 1 0 75 9 435
2019 Provides services to public 20 39 23 11 6 1 0 60 17 78
2019 Does not provide services to public 28 30 23 10 6 2 0 60 17 417
2018 Provides services to public 33 45 15 5 2 0 0 77 7 57
2018 Does not provide services to public 28 40 18 7 4 3 0 70 11 406

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 21 27 15 14 14 4 6 53 31 56
2020 Does not provide services to public 23 25 15 13 10 11 2 56 27 434
2019 Provides services to public 20 26 27 8 14 5 1 49 23 78
2019 Does not provide services to public 19 16 23 12 13 15 3 43 30 417
2018 Provides services to public 25 26 26 15 3 3 2 54 19 57
2018 Does not provide services to public 19 20 22 11 10 14 4 47 26 404
2017 Provides services to public 7 28 24 13 13 15 0 41 30 54
2017 Does not provide services to public 18 24 17 11 12 13 4 51 28 336
2014 Provides services to public 12 19 24 11 16 11 7 38 33 107
2014 Does not provide services to public 21 21 19 14 11 11 3 48 29 443

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 36 15 7 18 0 0 60 25 56
2020 Does not provide services to public 28 33 16 10 8 3 0 64 19 431
2019 Provides services to public 25 24 24 14 10 2 0 51 25 78
2019 Does not provide services to public 21 32 18 14 11 3 1 55 26 417
2018 Provides services to public 22 52 16 5 3 2 0 75 8 57
2018 Does not provide services to public 22 32 20 12 8 4 0 57 21 407
2017 Provides services to public 26 33 15 15 5 6 0 63 21 54
2017 Does not provide services to public 32 34 15 10 6 3 0 68 17 334
2014 Provides services to public 20 33 23 6 8 8 2 58 16 107
2014 Does not provide services to public 25 38 17 10 7 3 0 65 17 443

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 23 26 14 18 2 0 41 33 56
2020 Does not provide services to public 24 27 13 15 15 4 3 54 32 436
2019 Provides services to public 16 25 25 16 16 1 0 42 33 78
2019 Does not provide services to public 16 22 18 17 20 4 3 41 40 417
2018 Provides services to public 16 30 31 12 5 3 2 49 18 57
2018 Does not provide services to public 16 25 20 17 16 3 3 44 35 406
2017 Provides services to public 7 20 17 16 30 6 3 30 51 54
2017 Does not provide services to public 19 24 14 18 16 3 7 47 37 335
2014 Provides services to public 9 16 21 16 29 4 5 27 50 107
2014 Does not provide services to public 13 21 13 21 21 4 5 38 47 443

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 22 5 9 6 2 3 79 16 55
2020 Does not provide services to public 52 23 14 5 4 0 2 76 10 435
2019 Provides services to public 59 18 15 1 4 0 4 79 5 78
2019 Does not provide services to public 58 19 11 4 4 1 3 80 8 418

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 15 9 8 6 0 2 78 13 55
2020 Does not provide services to public 54 26 10 4 4 0 2 82 8 435
2019 Provides services to public 47 21 18 4 3 3 4 73 8 77
2019 Does not provide services to public 54 20 13 5 2 2 3 78 8 418

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 63 7 8 8 6 6 2 76 15 56
2020 Does not provide services to public 74 9 4 4 2 3 4 89 6 435
2019 Provides services to public 73 6 10 1 3 3 4 85 5 77
2019 Does not provide services to public 74 8 5 3 4 4 3 88 7 417

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 13 6 0 2 0 6 91 2 55
2020 Does not provide services to public 75 9 4 2 2 1 6 91 5 433
2019 Provides services to public 76 6 6 0 2 4 7 91 2 78
2019 Does not provide services to public 78 6 4 1 2 2 7 92 3 411

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 23 40 21 2 9 6 0 67 11 56
2020 Does not provide services to public 32 38 15 8 3 3 0 73 12 435
2019 Provides services to public 23 35 26 6 6 5 0 60 13 78
2019 Does not provide services to public 25 40 21 6 5 2 0 67 11 418
2018 Provides services to public 26 36 32 2 2 2 0 64 3 57
2018 Does not provide services to public 28 39 16 10 3 4 0 70 13 407
2017 Provides services to public 16 27 31 9 9 8 0 47 20 54
2017 Does not provide services to public 28 36 19 7 6 3 1 67 14 335

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 33 11 7 7 2 0 74 15 55
2020 Does not provide services to public 43 36 11 6 3 1 0 79 10 430
2019 Provides services to public 35 33 16 6 6 4 0 71 13 78
2019 Does not provide services to public 36 37 12 8 5 2 0 74 13 417
2018 Provides services to public 44 39 12 0 2 3 0 85 2 57
2018 Does not provide services to public 44 39 9 4 2 3 0 85 6 401
2017 Provides services to public 41 41 9 5 2 2 0 83 7 54
2017 Does not provide services to public 46 37 8 6 3 1 0 84 8 336
2014 Provides services to public 33 46 6 5 5 5 1 83 10 107
2014 Does not provide services to public 46 37 9 3 2 3 0 85 5 443

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 33 11 7 7 4 0 74 14 56
2020 Does not provide services to public 43 32 15 3 2 5 0 79 5 433
2019 Provides services to public 35 31 18 3 6 6 1 71 10 78
2019 Does not provide services to public 38 32 19 4 4 3 0 72 8 417
2018 Provides services to public 48 30 10 5 2 5 0 82 7 57
2018 Does not provide services to public 44 37 10 4 1 3 0 84 6 401
2017 Provides services to public 32 44 18 4 0 2 0 78 4 54
2017 Does not provide services to public 46 36 9 3 1 4 0 86 4 334
2014 Provides services to public 34 36 16 0 3 10 1 79 3 107
2014 Does not provide services to public 44 34 12 2 1 7 0 84 4 442

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 34 12 7 6 8 0 73 13 55
2020 Does not provide services to public 45 29 14 4 2 5 0 78 7 434

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 23 15 9 3 4 0 72 13 55
2020 Does not provide services to public 52 29 7 5 3 3 1 84 9 433

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 38 7 7 5 0 2 80 13 56
2020 Does not provide services to public 55 29 9 4 3 0 0 84 7 434
2019 Provides services to public 45 39 6 6 4 0 0 84 10 78
2019 Does not provide services to public 47 32 12 4 6 0 0 79 10 416
2018 Provides services to public 48 39 10 0 2 0 2 88 2 57
2018 Does not provide services to public 49 35 10 3 3 0 0 84 6 402
2017 Provides services to public 46 37 7 7 2 0 0 84 9 54
2017 Does not provide services to public 49 36 8 5 3 0 0 85 8 336
2014 Provides services to public 44 36 12 4 4 1 0 81 7 107
2014 Does not provide services to public 52 35 8 2 2 0 0 87 5 443

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 39 15 7 7 0 2 71 14 56
2020 Does not provide services to public 37 30 15 9 9 0 0 67 18 432
2019 Provides services to public 25 36 16 9 11 2 0 63 21 78
2019 Does not provide services to public 29 26 17 14 11 2 0 57 26 418
2018 Provides services to public 41 29 26 0 3 0 0 70 3 57
2018 Does not provide services to public 30 33 19 10 7 1 0 63 17 402
2017 Provides services to public 22 36 20 11 11 0 0 58 22 54
2017 Does not provide services to public 26 33 19 11 9 2 0 60 20 335
2014 Provides services to public 15 41 17 11 11 3 3 59 23 107
2014 Does not provide services to public 26 32 20 12 8 2 0 59 20 443

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 42 11 9 7 0 0 73 16 56
2020 Does not provide services to public 37 31 14 10 7 0 0 69 17 432
2019 Provides services to public 30 35 15 7 11 1 0 66 18 78
2019 Does not provide services to public 30 29 16 14 11 1 0 59 25 415
2018 Provides services to public 41 29 25 3 2 0 0 70 5 57
2018 Does not provide services to public 30 37 15 12 5 0 0 67 18 402
2017 Provides services to public 19 41 20 17 4 0 0 60 20 54
2017 Does not provide services to public 27 37 18 11 6 0 1 65 18 336
2014 Provides services to public 16 48 15 8 9 1 3 67 18 107
2014 Does not provide services to public 29 35 17 13 6 0 0 65 19 443

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 31 22 11 10 0 0 57 21 56
2020 Does not provide services to public 34 20 19 12 10 4 0 57 23 436
2019 Provides services to public 21 29 19 12 12 7 0 54 26 78
2019 Does not provide services to public 27 21 20 14 13 4 1 50 28 418
2018 Provides services to public 36 23 27 7 5 2 0 60 12 57
2018 Does not provide services to public 28 24 20 13 10 5 0 54 24 401
2017 Provides services to public 15 28 19 20 9 9 0 47 32 54
2017 Does not provide services to public 27 28 13 17 9 3 2 58 27 336
2014 Provides services to public 18 26 21 8 17 7 2 49 28 107
2014 Does not provide services to public 26 26 19 12 11 5 0 55 24 443
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Provides services to public 36 26 38 56
2020 Does not provide services to public 38 28 33 436
2019 Provides services to public 46 23 31 78
2019 Does not provide services to public 41 22 37 419
2018 Provides services to public 22 39 39 57
2018 Does not provide services to public 40 25 35 405
2017 Provides services to public 37 23 40 54
2017 Does not provide services to public 41 30 29 336
2014 Provides services to public 41 20 39 107
2014 Does not provide services to public 36 27 37 443

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Provides services to public 10 41 44 5 0 0 20
2020 Does not provide services to public 10 17 60 3 3 7 168
2019 Provides services to public 2 26 47 4 13 8 35
2019 Does not provide services to public 9 13 60 1 11 6 175
2018 Provides services to public 0 8 52 0 33 7 13
2018 Does not provide services to public 13 15 56 4 9 3 162
2017 Provides services to public 0 25 60 10 0 5 20
2017 Does not provide services to public 12 10 50 4 16 8 136
2014 Provides services to public 6 20 54 2 9999 17 45
2014 Does not provide services to public 12 18 50 5 9999 14 159
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 14 86 56
2020 Does not provide services to public 10 90 436
2019 Provides services to public 13 87 78
2019 Does not provide services to public 13 87 418
2018 Provides services to public 16 84 57
2018 Does not provide services to public 16 84 406

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 55

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 10 90 55

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 50 50 10
2019 Does not provide services to public 34 66 55

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 53 47 10
2019 Does not provide services to public 60 40 55

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 18 82 54

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 13 87 54

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 13 87 54

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 21 19 2 7 18 9 62 12 56
2020 Does not provide services to public 20 16 14 4 4 37 7 62 13 436
2019 Provides services to public 14 16 26 10 4 23 8 42 20 78
2019 Does not provide services to public 15 13 18 8 8 30 9 45 25 415
2018 Provides services to public 29 21 27 0 2 14 7 63 2 57
2018 Does not provide services to public 13 16 22 5 6 33 5 46 18 403
2017 Provides services to public 11 19 27 6 0 29 8 48 9 54
2017 Does not provide services to public 17 16 16 6 7 31 6 53 21 336
2014 Provides services to public 8 22 23 4 7 30 6 47 17 107
2014 Does not provide services to public 15 17 20 6 6 29 6 49 20 443

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 23 15 3 3 9 2 76 7 56
2020 Does not provide services to public 34 29 14 5 3 14 1 74 9 436
2019 Provides services to public 24 28 25 5 3 13 1 61 9 77
2019 Does not provide services to public 27 27 21 6 7 11 1 61 15 419
2018 Provides services to public 38 41 15 0 2 4 0 82 2 56
2018 Does not provide services to public 25 37 18 5 3 11 0 70 10 404
2017 Provides services to public 21 40 18 2 0 19 0 75 2 54
2017 Does not provide services to public 32 32 13 5 5 11 1 73 12 334
2014 Provides services to public 21 26 25 1 6 19 2 60 9 107
2014 Does not provide services to public 27 36 18 4 4 10 1 71 9 443
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 6 94 78
2019 Does not provide services to public 7 93 417

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 25 15 25 3 4 19 9 55 10 56
2020 Does not provide services to public 22 14 15 3 2 38 5 64 10 433
2019 Provides services to public 17 13 31 3 4 24 8 45 9 78
2019 Does not provide services to public 16 13 19 3 4 35 10 53 13 418
2018 Provides services to public 24 26 27 0 0 15 7 65 0 57
2018 Does not provide services to public 15 16 19 3 3 37 7 56 10 403
2017 Provides services to public 14 22 24 2 0 34 4 58 3 54
2017 Does not provide services to public 18 13 20 2 3 38 5 55 9 336
2014 Provides services to public 13 19 21 2 7 29 9 52 14 107
2014 Does not provide services to public 16 13 18 3 3 38 10 56 10 443

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 21 21 3 4 9 2 68 8 56
2020 Does not provide services to public 36 28 15 4 3 13 1 75 8 436
2019 Provides services to public 27 23 27 2 4 14 2 60 8 78
2019 Does not provide services to public 28 27 21 4 4 15 2 65 10 418
2018 Provides services to public 34 35 23 0 0 7 0 75 0 57
2018 Does not provide services to public 28 31 17 3 3 17 1 72 8 405
2017 Provides services to public 20 41 17 2 0 21 0 77 2 54
2017 Does not provide services to public 36 30 13 2 2 15 1 79 5 336
2014 Provides services to public 21 27 22 4 3 21 2 63 8 107
2014 Does not provide services to public 31 28 16 1 3 18 2 75 5 443
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 19 16 10 15 2 0 58 25 56
2020 Does not provide services to public 43 24 16 8 7 0 1 68 16 435

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 25 11 18 8 0 0 62 26 56
2020 Does not provide services to public 39 27 16 10 7 0 1 67 17 435
2019 Provides services to public 30 18 26 11 15 0 0 49 25 78
2019 Does not provide services to public 28 27 20 13 11 0 1 55 25 418
2018 Provides services to public 34 22 22 13 9 0 0 56 22 57
2018 Does not provide services to public 23 27 24 11 14 0 1 50 25 406
2017 Provides services to public 20 19 30 16 13 0 2 40 30 54
2017 Does not provide services to public 25 25 17 10 20 0 3 52 31 335

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 20 18 26 30 6 0 0 38 36 56
2020 Does not provide services to public 15 25 30 17 13 0 0 40 30 436
2019 Provides services to public 20 30 27 13 11 0 0 50 23 78
2019 Does not provide services to public 23 26 24 13 12 0 1 50 26 418
2018 Provides services to public 26 29 23 10 11 0 0 56 21 57
2018 Does not provide services to public 18 29 25 17 11 0 0 47 28 405
2017 Provides services to public 22 24 27 12 15 0 0 46 27 54
2017 Does not provide services to public 19 24 30 16 10 0 1 44 26 336

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 13 27 23 7 0 0 43 30 56
2020 Does not provide services to public 22 29 23 16 9 0 0 52 25 436
2019 Provides services to public 31 24 24 13 9 0 0 54 22 75
2019 Does not provide services to public 26 28 22 11 11 0 1 55 22 413
2018 Provides services to public 30 26 24 15 5 0 0 56 20 57
2018 Does not provide services to public 24 25 26 14 10 0 1 50 24 405
2017 Provides services to public 18 27 28 17 7 0 2 47 25 53
2017 Does not provide services to public 20 29 25 15 9 0 1 50 25 336

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 18 12 26 26 0 0 35 53 56
2020 Does not provide services to public 17 24 23 20 14 2 1 42 35 431
2019 Provides services to public 19 18 28 18 17 0 0 37 35 78
2019 Does not provide services to public 19 22 23 19 16 0 1 41 35 412
2018 Provides services to public 25 26 24 13 11 0 2 52 24 56
2018 Does not provide services to public 20 23 23 18 16 0 1 43 34 405
2017 Provides services to public 13 19 29 17 18 0 4 33 36 54
2017 Does not provide services to public 15 22 23 22 16 0 2 38 38 336

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 27 13 9 8 2 0 70 18 56
2020 Does not provide services to public 35 32 18 6 6 1 3 69 13 434
2019 Provides services to public 45 29 11 6 5 1 4 78 11 78
2019 Does not provide services to public 49 22 12 8 5 0 4 74 14 416
2018 Provides services to public 53 16 17 5 2 0 7 75 7 57
2018 Does not provide services to public 42 28 12 8 4 0 5 74 13 405
2017 Provides services to public 40 27 18 9 0 0 5 71 10 54
2017 Does not provide services to public 41 23 19 6 2 1 7 70 9 334

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 22 29 11 1 0 2 58 12 55
2020 Does not provide services to public 30 27 22 11 9 1 0 58 20 435
2019 Provides services to public 45 24 18 8 6 0 0 69 14 78
2019 Does not provide services to public 39 26 18 8 8 0 1 66 16 415
2018 Provides services to public 41 20 30 7 3 0 0 60 10 57
2018 Does not provide services to public 34 25 20 12 8 1 1 60 20 405
2017 Provides services to public 34 30 18 9 9 0 0 64 18 54
2017 Does not provide services to public 31 30 19 11 8 0 2 62 19 335

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 13 26 17 5 0 2 51 22 55
2020 Does not provide services to public 31 24 21 10 10 0 4 57 22 433

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 27 25 6 6 0 0 64 11 56
2020 Does not provide services to public 30 33 20 10 5 1 1 64 15 433
2019 Provides services to public 31 22 20 15 7 2 1 55 23 78
2019 Does not provide services to public 28 31 20 11 9 0 1 60 20 419
2018 Provides services to public 21 37 29 9 2 0 2 60 11 57
2018 Does not provide services to public 24 30 24 16 5 1 1 55 22 405
2017 Provides services to public 27 26 19 13 13 2 0 54 26 54
2017 Does not provide services to public 30 30 19 14 5 0 1 61 20 334

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 35 22 11 11 0 0 57 22 56
2020 Does not provide services to public 19 35 20 15 10 1 1 55 25 435
2019 Provides services to public 22 26 29 10 13 0 0 48 23 78
2019 Does not provide services to public 18 28 25 18 11 0 0 46 30 413
2018 Provides services to public 17 37 24 9 11 2 0 55 21 57
2018 Does not provide services to public 15 32 23 16 13 0 0 47 30 405
2017 Provides services to public 20 33 22 11 13 2 0 54 24 54
2017 Does not provide services to public 17 26 27 15 13 0 1 44 29 334

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 30 22 9 9 0 0 60 18 56
2020 Does not provide services to public 29 31 18 13 8 0 0 60 22 433
2019 Provides services to public 25 25 29 9 12 0 0 50 21 77
2019 Does not provide services to public 21 27 22 18 11 0 1 48 30 416
2018 Provides services to public 25 34 22 12 7 0 0 59 19 57
2018 Does not provide services to public 20 26 24 16 13 0 0 46 29 406
2017 Provides services to public 16 33 22 16 13 0 0 49 29 54
2017 Does not provide services to public 22 26 20 19 10 0 2 49 30 334

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 21 10 5 15 0 0 70 20 55
2020 Does not provide services to public 46 28 11 7 7 0 1 75 14 434
2019 Provides services to public 42 21 20 6 11 0 0 63 18 78
2019 Does not provide services to public 42 25 13 9 9 0 1 68 18 417

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 19 22 13 7 0 0 57 21 56
2020 Does not provide services to public 28 31 23 11 7 0 0 59 18 435

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 32 18 12 5 0 0 65 17 56
2020 Does not provide services to public 28 34 21 9 7 0 0 63 16 435
2019 Provides services to public 36 28 20 11 4 0 1 65 15 77
2019 Does not provide services to public 32 30 19 10 6 0 1 64 17 413
2018 Provides services to public 35 23 29 11 2 0 0 58 13 57
2018 Does not provide services to public 31 30 22 10 6 0 0 61 16 403
2017 Provides services to public 29 28 27 5 11 0 0 57 16 54
2017 Does not provide services to public 31 30 18 10 8 1 2 63 19 333

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 21 11 5 0 2 4 83 5 56
2020 Does not provide services to public 49 27 14 4 4 1 1 78 8 433
2019 Provides services to public 57 23 11 4 2 0 2 82 6 78
2019 Does not provide services to public 56 21 11 6 4 0 2 79 10 417
2018 Provides services to public 52 25 18 0 3 0 2 79 3 57
2018 Does not provide services to public 53 26 10 6 4 0 1 80 10 405
2017 Provides services to public 52 23 8 8 6 0 4 77 14 53
2017 Does not provide services to public 61 20 10 4 4 0 1 81 8 335

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 25 14 9 6 0 0 71 15 56
2020 Does not provide services to public 35 35 18 7 5 0 0 70 12 435

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 69 11 13 6 0 0 2 81 6 56
2020 Does not provide services to public 69 15 6 2 2 0 5 89 5 434
2019 Provides services to public 74 8 10 0 5 1 2 85 5 77
2019 Does not provide services to public 74 13 5 1 2 1 5 91 3 417
2018 Provides services to public 64 18 9 2 3 0 4 85 5 56
2018 Does not provide services to public 68 13 7 3 2 0 6 87 5 404

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 11 3 2 7 0 4 87 9 56
2020 Does not provide services to public 78 11 2 3 3 0 3 91 6 434
2019 Provides services to public 62 12 14 3 5 2 1 77 9 78
2019 Does not provide services to public 70 12 6 4 5 0 3 85 9 417
2018 Provides services to public 68 19 4 4 4 0 2 89 7 57
2018 Does not provide services to public 69 11 7 3 5 0 4 84 9 403
2017 Provides services to public 60 22 6 4 2 2 6 88 6 54
2017 Does not provide services to public 76 8 3 4 3 1 4 90 7 336

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 67 20 8 3 2 0 0 87 5 56
2020 Does not provide services to public 71 19 4 2 1 0 2 92 3 431
2019 Provides services to public 54 29 12 2 1 1 0 85 4 78
2019 Does not provide services to public 58 25 12 2 2 0 1 84 4 415
2018 Provides services to public 51 30 9 5 5 0 0 81 10 57
2018 Does not provide services to public 54 25 11 4 3 0 2 81 8 403
2017 Provides services to public 48 24 17 4 0 0 7 78 4 54
2017 Does not provide services to public 62 22 7 4 2 0 3 86 7 336

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 7 7 6 5 0 2 81 11 55
2020 Does not provide services to public 66 13 9 6 5 0 1 81 11 435
2019 Provides services to public 55 16 11 8 9 1 0 73 17 76
2019 Does not provide services to public 58 19 12 6 4 0 1 78 10 414
2018 Provides services to public 60 21 8 5 5 0 0 81 11 57
2018 Does not provide services to public 55 19 12 6 6 0 2 75 12 401
2017 Provides services to public 45 24 16 6 5 0 4 72 11 54
2017 Does not provide services to public 66 15 8 5 4 0 2 83 9 335

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 65 7 7 2 0 0 19 89 2 56
2020 Does not provide services to public 64 12 4 2 2 0 16 91 4 436
2019 Provides services to public 61 4 9 2 0 1 22 85 3 76
2019 Does not provide services to public 58 12 6 2 1 0 20 88 4 416
2018 Provides services to public 59 15 4 4 0 0 19 91 4 57
2018 Does not provide services to public 56 12 8 1 1 0 22 86 3 401
2017 Provides services to public 60 11 4 0 0 0 26 95 0 54
2017 Does not provide services to public 60 12 6 2 0 0 19 90 3 335

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 16 7 2 0 0 2 91 2 56
2020 Does not provide services to public 75 15 4 1 2 0 3 93 3 435
2019 Provides services to public 72 12 9 2 1 1 2 88 3 78
2019 Does not provide services to public 78 11 4 1 1 0 6 95 1 415
2018 Provides services to public 64 19 8 5 0 0 4 86 6 56
2018 Does not provide services to public 69 16 6 2 0 0 7 92 2 403
2017 Provides services to public 71 17 4 0 0 0 8 96 0 53
2017 Does not provide services to public 72 15 3 0 0 1 8 96 1 334

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 79 11 5 0 2 0 2 93 2 56
2020 Does not provide services to public 68 17 6 4 3 0 2 87 6 436
2019 Provides services to public 65 10 10 4 7 2 1 78 11 78
2019 Does not provide services to public 69 11 8 5 4 0 4 83 9 415
2018 Provides services to public 62 16 11 3 3 0 3 81 7 57
2018 Does not provide services to public 63 16 5 6 6 0 4 82 12 404
2017 Provides services to public 55 21 10 0 5 2 7 84 6 54
2017 Does not provide services to public 63 14 9 3 5 1 6 83 8 336

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 15 19 3 3 0 2 73 7 56
2020 Does not provide services to public 45 26 15 6 5 0 2 73 12 435
2019 Provides services to public 56 14 16 9 4 1 0 71 13 78
2019 Does not provide services to public 54 27 12 2 2 0 2 83 5 413
2018 Provides services to public 53 26 17 3 2 0 0 78 5 57
2018 Does not provide services to public 49 28 13 5 5 0 2 77 10 402
2017 Provides services to public 46 30 13 2 2 0 7 82 4 54
2017 Does not provide services to public 54 25 10 4 3 0 4 82 7 336

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 35 18 6 6 0 3 70 12 56
2020 Does not provide services to public 28 42 22 5 3 0 0 70 8 435

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 17 30 33 15 5 0 0 47 20 56
2020 Does not provide services to public 13 33 35 14 4 0 0 47 18 436
2019 Provides services to public 17 36 35 6 5 0 1 53 11 78
2019 Does not provide services to public 15 29 37 15 3 0 0 45 18 419
2018 Provides services to public 18 31 37 9 6 0 0 49 15 57
2018 Does not provide services to public 13 28 41 15 4 0 0 41 18 406
2017 Provides services to public 17 34 22 19 7 0 0 51 27 54
2017 Does not provide services to public 12 29 36 14 7 1 1 42 22 335

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 11 18 36 22 14 0 0 35 29 55
2020 Does not provide services to public 11 21 38 22 9 0 0 31 32 434
2019 Provides services to public 13 18 27 27 16 0 0 43 30 77
2019 Does not provide services to public 9 18 38 21 12 0 0 34 28 416
2018 Provides services to public 3 16 44 20 17 0 0 37 19 57
2018 Does not provide services to public 7 18 42 22 11 0 0 33 25 398
2017 Provides services to public 7 20 38 15 19 0 0 34 27 54
2017 Does not provide services to public 8 21 35 23 11 0 1 35 29 335

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 44 12 0 6 6 0 82 6 56
2020 Does not provide services to public 38 40 10 6 3 2 0 81 9 435
2019 Provides services to public 22 38 24 8 6 3 0 61 14 77
2019 Does not provide services to public 24 37 23 9 4 3 0 63 13 418
2018 Provides services to public 32 40 15 6 5 2 0 74 11 57
2018 Does not provide services to public 27 40 16 9 3 5 0 70 13 408
2017 Provides services to public 25 36 28 2 2 7 0 66 4 53
2017 Does not provide services to public 35 41 12 5 4 3 0 78 9 336

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 39 16 7 4 2 0 73 11 55
2020 Does not provide services to public 37 31 15 8 6 3 0 70 15 436

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 33 16 3 11 0 0 70 14 55
2020 Does not provide services to public 47 30 8 7 7 1 0 77 14 435

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 37 7 2 6 4 0 85 8 52
2020 Does not provide services to public 58 24 11 3 2 2 0 84 5 431

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 34 15 4 9 0 2 72 13 56
2020 Does not provide services to public 34 37 14 9 6 0 0 71 15 435
2019 Provides services to public 20 32 28 7 13 1 0 52 20 77
2019 Does not provide services to public 20 35 20 14 8 2 0 56 23 416
2018 Provides services to public 25 47 19 3 4 2 0 73 7 57
2018 Does not provide services to public 26 35 16 14 7 2 0 62 22 406
2017 Provides services to public 16 37 25 7 9 5 0 57 17 54
2017 Does not provide services to public 23 41 11 11 12 1 0 64 24 334

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 35 18 3 0 0 2 78 3 56
2020 Does not provide services to public 40 43 8 4 3 1 0 85 7 435

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 32 22 0 2 0 2 76 2 56
2020 Does not provide services to public 42 41 9 5 3 1 0 84 8 434

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 33 23 6 2 0 2 69 7 56
2020 Does not provide services to public 35 41 15 5 2 1 0 77 8 429

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 37 14 0 0 2 2 86 0 56
2020 Does not provide services to public 46 34 12 3 2 2 1 82 5 430

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 61 35 2 0 0 0 2 98 0 56
2020 Does not provide services to public 76 17 3 1 1 2 0 95 2 434

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 34 5 0 2 2 2 92 2 55
2020 Does not provide services to public 54 32 8 2 1 2 0 88 4 434

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 39 9 2 6 2 0 83 8 55
2020 Does not provide services to public 57 30 6 4 3 1 0 88 7 435

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 26 15 2 0 2 2 82 2 55
2020 Does not provide services to public 59 26 8 4 2 1 0 86 6 432

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 55 0 0 0 0 0 100 0 11
2020 Does not provide services to public 30 54 8 4 2 0 2 86 6 145
2019 Provides services to public 42 20 30 7 0 0 0 62 7 14
2019 Does not provide services to public 26 38 16 15 2 1 2 66 18 147

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 100 0 11
2020 Does not provide services to public 97 3 145

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 27 9 36 0 0 0 55 36 11
2020 Does not provide services to public 26 37 17 17 3 0 0 63 20 141
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 17 83 55
2020 Does not provide services to public 8 92 436

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 21 79 54
2020 Does not provide services to public 15 85 435
2019 Provides services to public 18 82 78
2019 Does not provide services to public 17 83 417
2017 Provides services to public 18 82 54
2017 Does not provide services to public 17 83 335
2014 Provides services to public 21 79 107
2014 Does not provide services to public 15 85 442

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 48 52 11
2020 Does not provide services to public 52 48 65

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 63 37 11
2020 Does not provide services to public 70 30 65
2019 Provides services to public 75 25 15
2019 Does not provide services to public 84 16 69
2017 Provides services to public 79 21 10
2017 Does not provide services to public 85 15 58
2014 Provides services to public 78 22 23
2014 Does not provide services to public 86 14 65

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Provides services to public 34 42 12 12 0 0 0 76 12 11
2019 Does not provide services to public 47 36 7 3 7 0 0 83 10 58
2017 Does not provide services to public 50 40 6 4 0 0 0 90 4 50
2014 Provides services to public 52 23 5 20 0 0 0 75 20 18
2014 Does not provide services to public 60 28 2 8 2 0 0 88 10 56

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 35 6 2 1 2 0 91 4 56
2020 Does not provide services to public 57 28 5 3 2 2 2 88 6 436
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 46 23 0 60 40 56
2020 Does not provide services to public 30 51 18 1 63 37 436

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 58 42 17
2020 Does not provide services to public 37 63 130

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 25 40 12 12 6 0 6 69 18 16
2020 Does not provide services to public 21 23 18 13 19 1 5 46 34 130

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 13 31 18 15 17 0 6 47 34 17
2020 Does not provide services to public 6 15 18 28 28 1 5 21 59 130

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 19 16 8 3 2 7 70 13 56
2020 Does not provide services to public 44 18 14 7 6 2 9 70 14 435
2019 Provides services to public 40 12 18 15 6 2 7 57 23 78
2019 Does not provide services to public 33 23 14 10 12 2 5 61 23 410
2018 Provides services to public 40 14 19 13 10 0 3 56 24 57
2018 Does not provide services to public 37 18 14 13 12 1 5 58 27 405
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