2020 Public Service Employee Survey Results for Canada School of Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	50	11	6	8	0	0	75	14	36
2020	CS-02	22	44	17	6	11	0	0	67	17	18

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	33	6	8	3	0	0	83	11	36
2020	CS-02	50	28	6	17	0	0	0	78	17	18
2017	CS	41	30	15	11	0	4	0	74	11	27
2014	CS	38	32	22	3	3	0	3	72	6	37
2014	CS-01	40	20	30	10	0	0	0	60	10	10
2014	CS-02	30	40	30	0	0	0	0	70	0	10
2014	CS-03	31	46	15	0	8	0	0	77	8	13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	28	22	17	3	58	19	36
2020	CS-02	28	28	28	11	6	56	17	18
2019	CS	29	29	15	24	2	59	27	41
2019	CS-02	28	24	24	20	4	52	24	25
2017	CS	41	48	4	4	4	89	7	27
2014	CS	32	57	5	3	3	89	5	37
2014	CS-01	40	50	0	0	10	90	10	10
2014	CS-02	20	60	10	10	0	80	10	10
2014	CS-03	31	69	0	0	0	100	0	13

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	36	22	14	0	0	0	64	14	36
2020	CS-02	17	33	28	22	0	0	0	50	22	18
2019	CS	35	45	13	5	0	3	0	82	5	40
2019	CS-02	29	42	17	8	0	4	0	74	9	24
2018	CS	55	28	3	3	7	0	3	86	11	29
2018	CS-02	55	27	0	9	9	0	0	82	18	11
2017	CS	34	51	4	4	7	0	0	85	11	27
2014	CS	16	41	14	22	8	0	0	57	30	37
2014	CS-01	20	30	10	20	20	0	0	50	40	10
2014	CS-02	20	60	20	0	0	0	0	80	0	10
2014	CS-03	8	31	15	46	0	0	0	38	46	13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	39	19	14	3	64	17	36
2020	CS-02	17	44	17	22	0	61	22	18
2019	CS	51	34	12	2	0	85	2	41
2019	CS-02	40	40	16	4	0	80	4	25
2017	CS	48	41	0	7	4	89	11	27
2014	CS	46	43	11	0	0	89	0	37
2014	CS-01	50	30	20	0	0	80	0	10
2014	CS-02	50	50	0	0	0	100	0	10
2014	CS-03	23	62	15	0	0	85	0	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	33	11	14	6	0	69	19	36
2020	CS-02	39	33	6	17	6	0	72	22	18
2019	CS	56	39	2	2	0	0	95	2	41
2019	CS-02	52	40	4	4	0	0	92	4	25
2018	CS	48	38	7	0	7	0	86	7	29
2018	CS-02	64	36	0	0	0	0	100	0	11
2017	CS	42	40	11	4	4	0	82	7	27
2014	CS	43	35	5	11	3	3	81	14	37
2014	CS-01	30	30	10	10	10	10	67	22	10
2014	CS-02	60	40	0	0	0	0	100	0	10
2014	CS-03	31	38	8	23	0	0	69	23	13

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	33	17	17	11	56	28	36
2020	CS-02	11	44	11	22	11	56	33	18
2019	CS	24	49	5	17	5	73	22	41
2019	CS-02	24	48	4	16	8	72	24	25
2018	CS	41	38	3	7	10	79	17	29
2018	CS-02	55	27	9	0	9	82	9	11
2017	CS	49	33	7	11	0	82	11	27
2014	CS	35	38	11	8	8	73	16	37
2014	CS-01	30	30	20	10	10	60	20	10
2014	CS-02	40	50	0	0	10	90	10	10
2014	CS-03	38	31	15	15	0	69	15	13

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	39	14	22	3	61	25	36
2020	CS-02	11	39	17	33	0	50	33	18
2019	CS	20	59	12	7	2	78	10	41
2019	CS-02	20	56	8	12	4	76	16	25
2018	CS	41	31	7	17	3	72	21	29
2018	CS-02	64	18	0	18	0	82	18	11
2017	CS	38	33	15	7	7	71	15	27
2014	CS	24	32	14	14	16	57	30	37
2014	CS-01	30	20	20	10	20	50	30	10
2014	CS-02	40	40	10	0	10	80	10	10
2014	CS-03	8	31	15	31	15	38	46	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	31	22	17	11	50	28	36
2020	CS-02	6	28	22	28	17	33	44	18
2019	CS	17	49	12	17	5	66	22	41
2019	CS-02	16	48	12	20	4	64	24	25
2018	CS	21	45	17	3	14	66	17	29
2018	CS-02	45	27	9	9	9	73	18	11
2017	CS	38	37	15	7	4	74	11	27

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	33	22	11	8	58	19	36
2020	CS-02	11	44	17	22	6	56	28	18
2019	CS	34	41	15	5	5	76	10	41
2019	CS-02	28	44	16	4	8	72	12	25
2018	CS	34	45	14	3	3	79	7	29
2018	CS-02	55	36	9	0	0	91	0	11
2017	CS	52	37	0	7	4	89	11	27
2014	CS	35	41	5	8	11	76	19	37
2014	CS-01	40	10	10	20	20	50	40	10
2014	CS-02	50	40	0	0	10	90	10	10
2014	CS-03	23	62	8	8	0	85	8	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	26	20	17	9	3	53	26	35
2020	CS-02	6	28	22	33	6	6	35	41	18
2019	CS	31	41	21	8	0	0	72	8	39
2019	CS-02	26	39	26	9	0	0	65	9	23
2018	CS	31	41	14	7	7	0	72	14	29
2018	CS-02	45	36	18	0	0	0	82	0	11
2017	CS	41	33	7	11	7	0	75	18	27

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	25	19	6	11	0	64	17	36
2020	CS-02	22	33	22	11	11	0	56	22	18
2019	CS	39	37	12	10	2	0	76	12	41
2019	CS-02	32	44	12	8	4	0	76	12	25
2018	CS	34	38	14	7	3	3	75	11	29
2018	CS-02	36	36	18	9	0	0	73	9	11
2017	CS	52	26	18	4	0	0	78	4	27
2014	CS	59	27	11	0	3	0	86	3	37
2014	CS-01	60	10	20	0	10	0	70	10	10
2014	CS-02	70	30	0	0	0	0	100	0	10
2014	CS-03	54	31	15	0	0	0	85	0	13

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	44	14	11	8	67	19	36
2020	CS-02	6	50	17	11	17	56	28	18
2019	CS	29	49	10	10	2	78	12	41
2019	CS-02	24	52	12	8	4	76	12	25
2018	CS	31	34	14	14	7	66	21	29
2018	CS-02	36	18	18	27	0	55	27	11
2017	CS	34	48	15	0	4	82	4	27
2014	CS	24	38	19	5	14	62	19	37
2014	CS-01	30	30	10	0	30	60	30	10
2014	CS-02	40	30	20	0	10	70	10	10
2014	CS-03	8	46	31	8	8	54	15	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	44	19	3	8	69	11	36
2020	CS-02	11	44	28	0	17	56	17	18
2019	CS	32	41	12	15	0	73	15	41
2019	CS-02	24	48	16	12	0	72	12	25
2018	CS	31	41	14	0	14	72	14	29
2018	CS-02	36	27	27	0	9	64	9	11
2017	CS	38	44	7	7	4	82	11	27
2014	CS	35	27	16	14	8	62	22	37
2014	CS-01	40	20	10	10	20	60	30	10
2014	CS-02	50	30	10	0	10	80	10	10
2014	CS-03	15	31	31	23	0	46	23	13

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	42	28	6	6	61	11	36
2020	CS-02	6	39	44	11	0	44	11	18
2019	CS	28	38	23	10	3	65	13	40
2019	CS-02	21	42	21	13	4	63	17	24
2018	CS	32	43	14	7	4	75	11	28
2018	CS-02	27	45	18	9	0	73	9	11
2017	CS	34	48	11	0	7	82	7	27
2014	CS	22	35	22	14	8	57	22	37
2014	CS-01	20	30	20	10	20	50	30	10
2014	CS-02	40	40	10	0	10	80	10	10
2014	CS-03	8	31	38	23	0	38	23	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	39	14	11	8	67	19	36
2020	CS-02	11	50	17	17	6	61	22	18
2019	CS	27	51	17	2	2	78	5	41
2019	CS-02	24	56	16	0	4	80	4	25
2018	CS	38	41	10	3	7	79	10	29
2018	CS-02	45	36	9	9	0	82	9	11
2017	CS	49	37	11	4	0	85	4	27
2014	CS	35	41	8	8	8	76	16	37
2014	CS-01	30	30	10	10	20	60	30	10
2014	CS-02	60	40	0	0	0	100	0	10
2014	CS-03	23	54	8	15	0	77	15	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	28	19	8	6	0	67	14	36
2020	CS-02	33	39	22	0	6	0	72	6	18
2019	CS	37	39	7	7	10	0	76	17	41
2019	CS-02	40	52	0	4	4	0	92	8	25
2018	CS	55	24	17	3	0	0	79	3	29
2018	CS-02	73	27	0	0	0	0	100	0	11
2017	CS	42	47	11	0	0	0	89	0	27
2014	CS	35	43	8	8	3	3	81	11	37
2014	CS-01	40	50	0	0	0	10	100	0	10
2014	CS-02	40	40	10	0	10	0	80	10	10
2014	CS-03	38	23	15	23	0	0	62	23	13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	11	42	22	3	0	25	33	36
2020	CS-02	39	22	33	6	0	0	6	61	18
2019	CS	17	24	41	10	7	0	17	41	41
2019	CS-02	20	28	40	4	8	0	12	48	25
2018	CS	17	24	34	21	3	0	24	41	29
2018	CS-02	18	0	45	36	0	0	36	18	11
2017	CS	11	22	33	15	8	11	26	37	27
2014	CS	24	27	46	0	0	3	0	53	37
2014	CS-01	20	20	50	0	0	10	0	44	10
2014	CS-02	20	20	60	0	0	0	0	40	10
2014	CS-03	31	31	38	0	0	0	0	62	13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	17	19	22	31	8	3	0	40	37	36
2020	CS-02	22	33	28	17	0	0	0	17	56	18
2019	CS	20	17	39	10	15	0	0	24	37	41
2019	CS-02	20	12	44	8	16	0	0	24	32	25
2018	CS	14	21	38	17	10	0	0	28	34	29
2018	CS-02	18	18	18	36	9	0	0	45	36	11
2017	CS	11	18	33	22	8	4	4	33	31	27
2014	CS	24	16	38	11	3	3	5	15	44	37
2014	CS-01	20	10	40	0	10	10	10	13	38	10
2014	CS-02	10	20	30	30	0	0	10	33	33	10
2014	CS-03	38	23	38	0	0	0	0	0	62	13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	6	31	36	22	3	3	0	26	37	36
2020	CS-02	11	39	28	22	0	0	0	22	50	18
2019	CS	22	29	17	20	7	5	0	28	54	41
2019	CS-02	16	28	20	20	8	8	0	30	48	25
2018	CS	17	38	28	17	0	0	0	17	55	29
2018	CS-02	9	27	27	36	0	0	0	36	36	11
2017	CS	15	15	29	22	12	4	4	37	32	27
2014	CS	32	22	30	8	5	0	3	14	56	37
2014	CS-01	20	10	50	0	10	0	10	11	33	10
2014	CS-02	20	10	40	20	10	0	0	30	30	10
2014	CS-03	46	31	15	8	0	0	0	8	77	13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	3	14	42	28	8	3	3	38	18	36
2020	CS-02	6	11	50	28	6	0	0	33	17	18
2019	CS	10	17	24	32	15	0	2	48	28	41
2019	CS-02	12	16	20	32	16	0	4	50	29	25
2018	CS	3	17	24	34	21	0	0	55	21	29
2018	CS-02	0	18	9	36	36	0	0	73	18	11
2017	CS	4	15	22	37	19	0	4	58	19	27
2014	CS	19	14	38	22	5	3	0	28	33	37
2014	CS-01	10	10	40	20	10	10	0	33	22	10
2014	CS-02	10	20	10	50	10	0	0	60	30	10
2014	CS-03	31	8	54	8	0	0	0	8	38	13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	33	22	17	11	3	3	29	47	36
2020	CS-02	11	33	17	28	6	0	6	35	47	18
2019	CS	12	20	27	22	17	0	2	40	33	41
2019	CS-02	16	16	32	12	20	0	4	33	33	25
2018	CS	0	24	17	34	24	0	0	59	24	29
2018	CS-02	0	9	27	27	36	0	0	64	9	11
2017	CS	11	15	23	23	12	8	8	42	31	26
2014	CS	27	41	16	11	3	3	0	14	69	37
2014	CS-01	10	30	30	10	10	10	0	22	44	10
2014	CS-02	20	40	20	20	0	0	0	20	60	10
2014	CS-03	46	38	8	8	0	0	0	8	85	13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	25	19	22	17	3	3	41	38	36
2020	CS-02	17	28	17	17	17	0	6	35	47	18
2019	CS	10	24	22	27	15	0	2	43	35	41
2019	CS-02	8	32	12	28	16	0	4	46	42	25
2018	CS	7	25	21	32	14	0	0	46	32	28
2018	CS-02	18	27	27	9	18	0	0	27	45	11
2017	CS	15	29	25	15	12	0	4	28	45	27
2014	CS	27	16	24	16	3	8	5	22	50	37
2014	CS-01	20	10	40	10	0	0	20	13	38	10
2014	CS-02	20	20	10	10	10	30	0	29	57	10
2014	CS-03	38	23	23	15	0	0	0	15	62	13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	28	39	14	8	3	23	37	36
2020	CS-02	17	28	44	6	6	0	11	44	18
2019	CS	27	17	20	24	12	0	37	44	41
2019	CS-02	16	20	20	28	16	0	44	36	25
2018	CS	7	34	28	24	3	3	29	43	29
2018	CS-02	9	27	27	36	0	0	36	36	11
2017	CS	15	7	41	26	8	4	35	23	27
2014	CS	27	27	32	8	0	5	9	57	37
2014	CS-01	20	20	40	10	0	10	11	44	10
2014	CS-02	40	0	30	20	0	10	22	44	10
2014	CS-03	23	38	38	0	0	0	0	62	13

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	22	28	22	19	0	42	31	36
2020	CS-02	11	28	28	22	11	0	33	39	18
2019	CS	12	17	17	29	22	2	53	30	41
2019	CS-02	4	16	20	32	24	4	58	21	25

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	42	11	11	6	6	3	70	18	36
2020	CS-02	11	28	22	22	6	6	6	44	31	18
2019	CS	41	34	15	2	0	7	0	82	3	41
2019	CS-02	36	36	16	0	0	12	0	82	0	25
2018	CS	28	41	21	7	3	0	0	69	10	29
2018	CS-02	36	36	9	18	0	0	0	73	18	11
2017	CS	34	37	7	11	4	0	7	76	16	27
2014	CS	30	35	16	8	8	0	3	67	17	37
2014	CS-01	10	50	20	10	10	0	0	60	20	10
2014	CS-02	40	30	10	10	0	0	10	78	11	10
2014	CS-03	31	31	23	0	15	0	0	62	15	13

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	42	11	8	3	0	78	11	36
2020	CS-02	28	44	11	11	6	0	72	17	18
2019	CS	39	39	15	2	2	2	80	5	41
2019	CS-02	40	44	12	0	4	0	84	4	25
2018	CS	41	48	3	3	3	0	90	7	29
2018	CS-02	45	45	9	0	0	0	91	0	11
2017	CS	52	37	0	7	4	0	89	11	27
2014	CS	51	27	11	0	11	0	78	11	37
2014	CS-01	30	40	10	0	20	0	70	20	10
2014	CS-02	80	0	10	0	10	0	80	10	10
2014	CS-03	38	46	15	0	0	0	85	0	13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	44	14	0	6	81	6	36
2020	CS-02	22	56	17	0	6	78	6	18
2019	CS	51	41	2	5	0	93	5	41
2019	CS-02	52	40	0	8	0	92	8	25
2018	CS	55	41	0	0	3	97	3	29
2018	CS-02	55	45	0	0	0	100	0	11
2017	CS	59	26	7	4	4	85	7	27
2014	CS	38	38	8	8	8	76	16	37
2014	CS-01	40	30	0	20	10	70	30	10
2014	CS-02	60	10	20	0	10	70	10	10
2014	CS-03	23	62	8	0	8	85	8	13

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	56	6	3	6	3	86	9	36
2020	CS-02	17	61	11	6	6	0	78	11	18
2019	CS	39	46	12	2	0	0	85	2	41
2019	CS-02	32	52	16	0	0	0	84	0	25
2018	CS	41	52	3	0	3	0	93	3	29
2018	CS-02	55	36	9	0	0	0	91	0	11

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	22	11	8	3	14	0	74	13	36
2020	CS-02	33	22	11	17	6	11	0	63	25	18

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	54	37	0	3	6	0	91	9	35
2020	CS-02	44	44	0	6	6	0	89	11	18
2019	CS	56	33	5	3	0	3	92	3	39
2019	CS-02	50	38	8	4	0	0	88	4	24

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	31	17	14	0	0	69	14	36
2020	CS-02	28	28	28	17	0	0	56	17	18
2019	CS	44	44	12	0	0	0	88	0	41
2019	CS-02	36	48	16	0	0	0	84	0	25
2018	CS	52	28	7	7	7	0	79	14	29
2018	CS-02	55	18	9	9	9	0	73	18	11
2017	CS	38	37	15	4	7	0	75	11	27
2014	CS	43	35	5	3	11	3	81	14	37
2014	CS-01	30	40	0	0	20	10	78	22	10
2014	CS-02	60	30	0	0	10	0	90	10	10
2014	CS-03	23	46	15	8	8	0	69	15	13

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	29	20	14	0	3	0	65	15	35
2020	CS-02	24	29	29	12	0	6	0	56	13	17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	36	14	6	6	3	0	74	11	36
2020	CS-02	28	44	17	11	0	0	0	72	11	18
2019	CS	45	40	10	0	0	5	0	89	0	40
2019	CS-02	32	48	16	0	0	4	0	83	0	25
2018	CS	48	31	3	10	7	0	0	79	17	29
2018	CS-02	36	36	0	27	0	0	0	73	27	11
2017	CS	41	40	8	4	4	0	4	84	8	27
2014	CS	46	30	5	8	11	0	0	76	19	37
2014	CS-01	50	20	10	0	20	0	0	70	20	10
2014	CS-02	70	20	0	0	10	0	0	90	10	10
2014	CS-03	23	38	8	23	8	0	0	62	31	13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	36	64	36
2020	CS-02	44	56	18

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	28	3	0	3	17	0	93	3	36
2020	CS-02	56	33	0	0	0	11	0	100	0	18

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	42	14	6	6	75	11	36
2020	CS-02	28	50	11	11	0	78	11	18
2019	CS	54	41	2	2	0	95	2	41
2019	CS-02	48	44	4	4	0	92	4	25
2018	CS	55	31	7	3	3	86	7	29
2018	CS-02	55	27	9	9	0	82	9	11
2017	CS	52	33	11	0	4	85	4	27
2014	CS	54	24	8	11	3	78	14	37
2014	CS-01	50	20	10	10	10	70	20	10
2014	CS-02	70	20	10	0	0	90	0	10
2014	CS-03	38	31	8	23	0	69	23	13

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	28	14	14	11	14	55	29	36
2020	CS-02	11	33	11	17	17	11	50	38	18
2019	CS	33	30	10	10	8	10	69	19	40
2019	CS-02	33	33	4	17	4	8	73	23	24
2018	CS	17	41	17	3	7	14	68	12	29
2018	CS-02	18	36	18	0	9	18	67	11	11
2017	CS	23	41	11	7	7	11	71	16	27
2014	CS	24	30	30	5	11	0	54	16	37
2014	CS-01	30	20	20	0	30	0	50	30	10
2014	CS-02	20	40	30	0	10	0	60	10	10
2014	CS-03	15	31	38	15	0	0	46	15	13

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	17	22	19	25	14	3	40	40	36
2020	CS-02	11	17	22	28	22	0	28	50	18
2019	CS	22	34	15	20	7	2	58	28	41
2019	CS-02	16	36	12	24	8	4	54	33	25
2018	CS	17	28	24	17	7	7	48	26	29
2018	CS-02	9	18	36	27	9	0	27	36	11
2017	CS	23	37	11	15	11	4	62	26	27
2014	CS	19	41	19	11	11	0	59	22	37
2014	CS-01	30	30	10	0	30	0	60	30	10
2014	CS-02	20	40	20	10	10	0	60	20	10
2014	CS-03	15	31	31	23	0	0	46	23	13

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	22	19	14	28	3	37	43	36
2020	CS-02	11	11	17	17	39	6	24	59	18
2019	CS	8	35	33	15	8	3	44	23	40
2019	CS-02	13	33	29	17	8	0	46	25	24
2018	CS	10	24	31	14	10	10	38	27	29
2018	CS-02	9	18	45	27	0	0	27	27	11
2017	CS	11	19	26	11	11	23	38	28	27
2014	CS	16	35	24	8	14	3	53	22	37
2014	CS-01	30	20	20	0	30	0	50	30	10
2014	CS-02	20	40	10	0	20	10	67	22	10
2014	CS-03	8	31	38	23	0	0	38	23	13

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	31	11	22	17	0	50	39	36
2020	CS-02	17	17	17	22	28	0	33	50	18
2019	CS	10	39	24	17	5	5	51	23	41
2019	CS-02	12	40	20	20	4	4	54	25	25
2018	CS	17	24	28	17	10	3	43	29	29
2018	CS-02	9	27	36	18	9	0	36	27	11
2017	CS	16	41	18	4	7	15	66	13	27
2014	CS	27	27	16	11	19	0	54	30	37
2014	CS-01	30	30	0	10	30	0	60	40	10
2014	CS-02	30	40	10	0	20	0	70	20	10
2014	CS-03	15	15	38	23	8	0	31	31	13

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	22	14	8	0	78	8	36
2020	CS-02	44	22	17	17	0	67	17	18
2019	CS	54	29	10	5	2	85	5	41
2019	CS-02	52	40	8	0	0	92	0	25

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	42	22	17	8	0	53	25	36
2020	CS-02	6	28	28	28	11	0	33	39	18
2019	CS	10	41	28	10	8	3	53	18	39
2019	CS-02	9	43	26	13	9	0	52	22	23
2018	CS	17	38	21	21	3	0	55	24	29
2018	CS-02	27	36	18	18	0	0	64	18	11
2017	CS	27	48	15	4	7	0	75	11	27
2014	CS	36	36	6	14	8	0	72	22	36
2014	CS-01	40	20	10	10	20	0	60	30	10
2014	CS-03	23	46	8	23	0	0	69	23	13

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	6	34	26	17	14	3	0	41	32	35
2020	CS-02	0	24	24	29	24	0	0	24	53	17
2019	CS	7	27	22	20	15	7	2	38	38	41
2019	CS-02	8	28	20	20	16	8	0	39	39	25

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	33	22	8	3	0	3	66	11	36
2020	CS-02	28	33	17	11	6	0	6	65	18	18
2019	CS	20	29	20	12	5	10	5	57	20	41
2019	CS-02	16	28	24	12	4	12	4	52	19	25
2018	CS	14	38	34	7	3	3	0	54	11	29
2018	CS-02	18	18	45	9	9	0	0	36	18	11
2017	CS	19	48	18	7	4	0	4	70	11	27
2014	CS	32	38	8	14	3	3	3	74	17	37
2014	CS-01	10	40	30	10	0	0	10	56	11	10
2014	CS-02	50	30	0	0	10	10	0	89	11	10
2014	CS-03	23	54	0	23	0	0	0	77	23	13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	39	31	8	3	0	0	58	11	36
2020	CS-02	11	39	33	17	0	0	0	50	17	18
2019	CS	20	37	29	2	5	5	2	61	8	41
2019	CS-02	20	40	28	4	4	4	0	63	8	25
2018	CS	24	45	21	3	3	3	0	71	7	29
2018	CS-02	18	36	36	0	0	9	0	60	0	11

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	31	19	22	8	8	0	45	33	36
2020	CS-02	11	22	17	28	11	11	0	38	44	18
2019	CS	12	22	20	10	7	24	5	48	24	41
2019	CS-02	12	16	24	4	4	36	4	47	13	25
2018	CS	14	14	41	3	7	21	0	35	13	29
2018	CS-02	27	0	27	9	9	27	0	38	25	11
2017	CS	7	41	7	4	7	30	4	73	16	27
2014	CS	11	32	19	19	11	5	3	47	32	37
2014	CS-01	10	20	30	20	10	0	10	33	33	10
2014	CS-02	10	60	0	0	20	10	0	78	22	10
2014	CS-03	8	15	31	31	8	8	0	25	42	13

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	33	31	14	6	3	0	49	20	36
2020	CS-02	11	22	44	17	6	0	0	33	22	18
2019	CS	15	44	10	20	2	7	2	65	24	41
2019	CS-02	16	48	8	24	0	4	0	67	25	25
2018	CS	31	45	17	0	3	3	0	79	4	29
2018	CS-02	27	45	27	0	0	0	0	73	0	11
2017	CS	29	48	11	4	4	5	0	81	8	27
2014	CS	22	22	30	14	11	3	0	44	25	37
2014	CS-01	30	10	30	0	20	10	0	44	22	10
2014	CS-02	20	40	30	0	10	0	0	60	10	10
2014	CS-03	8	15	38	31	8	0	0	23	38	13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	36	14	11	11	6	3	61	24	36
2020	CS-02	6	44	22	17	6	6	0	53	24	18
2019	CS	7	22	20	20	22	5	5	32	46	41
2019	CS-02	8	28	8	24	24	4	4	39	52	25
2018	CS	28	41	21	3	7	0	0	69	10	29
2018	CS-02	27	45	18	0	9	0	0	73	9	11
2017	CS	18	40	11	11	7	7	5	66	21	27
2014	CS	11	16	19	14	41	0	0	27	54	37
2014	CS-01	20	30	0	0	50	0	0	50	50	10
2014	CS-02	0	30	20	20	30	0	0	30	50	10
2014	CS-03	8	0	23	23	46	0	0	8	69	13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	67	14	6	8	6	0	81	14	36
2020	CS-02	67	17	0	11	6	0	83	17	18
2019	CS	66	20	7	0	2	5	90	3	41
2019	CS-02	64	16	12	0	0	8	87	0	25

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	28	14	3	0	83	3	36
2020	CS-02	44	33	17	6	0	78	6	18
2019	CS	66	22	7	0	5	92	0	41
2019	CS-02	64	16	12	0	8	87	0	25

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	69	11	3	8	0	8	0	88	9	36
2020	CS-02	72	6	6	6	0	11	0	88	6	18
2019	CS	66	12	2	2	2	10	5	91	6	41
2019	CS-02	76	4	4	4	0	4	8	91	5	25

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	78	11	6	3	0	0	3	91	3	36
2020	CS-02	78	11	6	6	0	0	0	89	6	18
2019	CS	71	10	7	0	2	5	5	89	3	41
2019	CS-02	76	4	8	0	0	4	8	91	0	25

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	44	19	14	0	3	66	14	36
2020	CS-02	11	22	39	22	0	6	35	24	18
2019	CS	20	39	24	5	7	5	62	13	41
2019	CS-02	16	48	24	4	4	4	67	8	25
2018	CS	14	48	21	10	3	3	64	14	29
2018	CS-02	9	36	36	18	0	0	45	18	11
2017	CS	22	41	26	0	7	4	66	8	27

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	50	14	6	3	0	78	8	36
2020	CS-02	22	39	28	6	6	0	61	11	18
2019	CS	32	41	17	5	2	2	75	8	41
2019	CS-02	24	48	20	8	0	0	72	8	25
2018	CS	45	34	14	3	3	0	79	7	29
2018	CS-02	55	27	18	0	0	0	82	0	11
2017	CS	34	59	4	0	4	0	93	4	27
2014	CS	43	46	5	3	3	0	89	5	37
2014	CS-01	60	20	10	10	0	0	80	10	10
2014	CS-02	50	40	0	0	10	0	90	10	10
2014	CS-03	15	77	8	0	0	0	92	0	13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	31	26	9	0	3	65	9	35
2020	CS-02	17	28	39	11	0	6	47	12	18
2019	CS	32	32	24	2	2	7	68	5	41
2019	CS-02	24	40	20	4	4	8	70	9	25
2018	CS	29	50	7	7	4	4	81	11	28
2018	CS-02	36	36	18	0	0	9	80	0	11
2017	CS	37	41	7	7	0	7	84	8	27
2014	CS	38	43	8	5	3	3	83	8	37
2014	CS-01	40	30	10	10	0	10	78	11	10
2014	CS-02	50	40	0	0	10	0	90	10	10
2014	CS-03	15	62	15	8	0	0	77	8	13

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	31	25	11	3	3	0	60	14	36
2020	CS-02	17	22	33	17	6	6	0	41	24	18

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	26	17	9	3	11	0	68	13	35
2020	CS-02	35	24	24	6	6	6	0	63	13	17

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	39	14	6	3	78	8	36
2020	CS-02	39	28	22	11	0	67	11	18
2019	CS	46	39	12	2	0	85	2	41
2019	CS-02	36	56	8	0	0	92	0	25
2018	CS	55	38	3	0	3	93	3	29
2018	CS-02	73	27	0	0	0	100	0	11
2017	CS	52	37	7	0	4	89	4	27
2014	CS	54	27	14	0	5	81	5	37
2014	CS-01	60	10	20	0	10	70	10	10
2014	CS-02	50	40	0	0	10	90	10	10
2014	CS-03	46	31	23	0	0	77	0	13

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	42	17	14	3	0	0	67	17	36
2020	CS-02	11	44	22	22	0	0	0	56	22	18
2019	CS	29	32	20	10	5	2	2	64	15	41
2019	CS-02	24	44	12	12	8	0	0	68	20	25
2018	CS	24	48	14	7	7	0	0	72	14	29
2018	CS-02	27	45	18	9	0	0	0	73	9	11
2017	CS	30	48	0	18	4	0	0	78	22	27
2014	CS	16	35	27	8	14	0	0	51	22	37
2014	CS-01	20	30	20	0	30	0	0	50	30	10
2014	CS-02	30	30	30	0	10	0	0	60	10	10
2014	CS-03	0	38	38	23	0	0	0	38	23	13

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	39	19	14	3	0	0	64	17	36
2020	CS-02	11	44	22	22	0	0	0	56	22	18
2019	CS	29	32	17	12	5	2	2	64	18	41
2019	CS-02	32	32	12	16	8	0	0	64	24	25
2018	CS	28	41	14	14	3	0	0	69	17	29
2018	CS-02	36	36	9	18	0	0	0	73	18	11
2017	CS	30	44	4	18	4	0	0	75	22	27
2014	CS	19	38	16	14	14	0	0	57	27	37
2014	CS-01	30	30	10	0	30	0	0	60	30	10
2014	CS-02	30	40	20	0	10	0	0	70	10	10
2014	CS-03	0	38	23	31	8	0	0	38	38	13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	17	28	33	11	8	3	46	20	36
2020	CS-02	6	17	50	11	11	6	24	24	18
2019	CS	24	29	20	17	7	2	55	25	41
2019	CS-02	28	24	16	28	4	0	52	32	25
2018	CS	28	38	10	17	7	0	66	24	29
2018	CS-02	27	45	18	9	0	0	73	9	11
2017	CS	34	37	7	15	7	0	71	22	27
2014	CS	14	22	30	16	16	3	36	33	37
2014	CS-01	20	20	30	0	30	0	40	30	10
2014	CS-02	30	0	30	20	20	0	30	40	10
2014	CS-03	0	38	23	23	8	8	42	33	13

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	CS	39	31	31	36
2020	CS-02	33	11	56	18
2019	CS	29	17	54	41
2019	CS-02	28	20	52	25
2018	CS	31	34	34	29
2018	CS-02	27	36	36	11
2017	CS	38	33	29	27
2014	CS	41	30	30	37
2014	CS-01	40	40	20	10
2014	CS-02	40	40	20	10
2014	CS-03	38	15	46	13

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	CS	21	7	64	7	0	0	14
2019	CS	25	0	67	8	0	0	12
2017	CS	0	10	58	20	12	0	10
2014	CS	7	0	87	0	9999	7	15

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	17	83	29

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	17	19	0	3	42	6	58	5	36
2020	CS-02	11	17	28	0	6	39	0	45	9	18
2019	CS	13	23	13	0	0	45	8	74	0	40
2019	CS-02	20	16	12	0	0	44	8	75	0	25
2018	CS	21	14	24	7	0	34	0	53	11	29
2018	CS-02	18	9	27	0	0	45	0	50	0	11
2017	CS	11	7	15	4	7	44	12	41	25	27
2014	CS	11	24	27	3	5	24	5	50	12	37
2014	CS-01	0	20	30	0	10	30	10	33	17	10
2014	CS-02	10	40	20	0	10	20	0	63	13	10
2014	CS-03	8	23	38	0	0	23	8	44	0	13

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	36	22	0	0	19	72	0	36
2020	CS-02	17	28	28	0	0	28	62	0	18
2019	CS	20	39	22	0	2	17	71	3	41
2019	CS-02	20	40	24	0	4	12	68	5	25
2018	CS	17	45	17	10	0	10	69	12	29
2018	CS-02	9	45	36	0	0	9	60	0	11
2017	CS	18	51	20	0	4	7	75	4	27
2014	CS	22	43	22	0	8	5	69	9	37
2014	CS-01	20	50	0	0	10	20	88	13	10
2014	CS-02	30	50	10	0	10	0	80	10	10
2014	CS-03	8	38	54	0	0	0	46	0	13

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	14	25	0	3	42	3	50	5	36
2020	CS-02	11	11	33	0	6	39	0	36	9	18
2019	CS	12	22	7	0	0	54	5	82	0	41
2019	CS-02	20	16	4	0	0	56	4	90	0	25
2018	CS	18	14	21	7	0	36	4	53	12	28
2018	CS-02	18	0	27	9	0	45	0	33	17	11
2017	CS	11	4	15	4	4	56	7	40	20	27
2014	CS	8	22	27	3	5	30	5	46	13	37
2014	CS-01	0	50	10	0	10	20	10	71	14	10
2014	CS-02	10	20	20	10	10	30	0	43	29	10
2014	CS-03	8	8	46	0	0	31	8	25	0	13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	33	22	6	0	17	67	7	36
2020	CS-02	11	28	33	6	0	22	50	7	18
2019	CS	20	29	24	0	2	24	65	3	41
2019	CS-02	20	24	28	0	4	24	58	5	25
2018	CS	18	36	25	7	0	14	63	8	28
2018	CS-02	9	27	36	9	0	18	44	11	11
2017	CS	22	40	15	4	0	19	77	5	27
2014	CS	22	35	24	0	5	14	66	6	37
2014	CS-01	20	60	0	0	10	10	89	11	10
2014	CS-02	30	30	20	0	10	10	67	11	10
2014	CS-03	8	31	46	0	0	15	45	0	13

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	22	14	11	14	0	3	60	26	36
2020	CS-02	39	28	11	11	6	0	6	71	18	18

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	39	8	14	14	0	0	64	28	36
2020	CS-02	17	44	11	11	17	0	0	61	28	18
2019	CS	37	20	7	17	15	2	2	59	33	41
2019	CS-02	40	28	4	8	16	0	4	71	25	25
2018	CS	24	24	17	14	17	0	3	50	32	29
2018	CS-02	18	45	0	18	9	0	9	70	30	11
2017	CS	27	18	19	7	29	0	0	45	37	27

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	31	22	19	14	44	33	36
2020	CS-02	11	39	17	17	17	50	33	18
2019	CS	39	22	22	5	12	61	17	41
2019	CS-02	40	28	24	0	8	68	8	25
2018	CS	38	31	14	14	3	69	17	29
2018	CS-02	55	27	9	0	9	82	9	11
2017	CS	34	11	40	15	0	45	15	27

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	22	28	11	8	0	53	19	36
2020	CS-02	33	17	33	6	11	0	50	17	18
2019	CS	46	20	15	10	10	0	66	20	41
2019	CS-02	48	24	12	8	8	0	72	16	25
2018	CS	38	24	21	10	7	0	62	17	29
2018	CS-02	64	18	9	0	9	0	82	9	11
2017	CS	26	23	25	18	4	4	51	23	27

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	33	14	25	14	3	46	40	36
2020	CS-02	6	33	17	22	17	6	41	41	18
2019	CS	38	20	20	10	13	0	58	23	40
2019	CS-02	44	16	24	8	8	0	60	16	25
2018	CS	41	21	14	21	3	0	62	24	29
2018	CS-02	64	18	0	9	9	0	82	18	11
2017	CS	27	26	22	22	4	0	53	25	27

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	42	11	3	6	6	79	9	36
2020	CS-02	33	44	11	0	6	6	82	6	18
2019	CS	63	25	5	5	0	3	90	5	40
2019	CS-02	64	32	0	0	0	4	100	0	25
2018	CS	66	17	17	0	0	0	83	0	29
2018	CS-02	73	18	9	0	0	0	91	0	11
2017	CS	60	22	11	0	0	7	88	0	27

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	31	14	6	14	0	67	19	36
2020	CS-02	33	28	28	0	11	0	61	11	18
2019	CS	44	34	15	0	5	2	80	5	41
2019	CS-02	48	36	12	0	0	4	88	0	25
2018	CS	55	24	17	3	0	0	79	3	29
2018	CS-02	64	18	9	9	0	0	82	9	11
2017	CS	53	33	4	0	11	0	85	11	27

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	37	0	11	17	0	3	71	29	35
2020	CS-02	41	24	0	12	18	0	6	69	31	17

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	43	17	11	3	69	14	35
2020	CS-02	17	39	22	17	6	56	22	18
2019	CS	27	44	15	7	7	71	15	41
2019	CS-02	28	48	16	4	4	76	8	25
2018	CS	21	43	11	14	11	64	25	28
2018	CS-02	18	45	9	18	9	64	27	11
2017	CS	56	18	15	7	4	75	11	27

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	36	22	17	11	50	28	36
2020	CS-02	6	28	22	28	17	33	44	18
2019	CS	17	39	22	10	12	56	22	41
2019	CS-02	20	32	24	12	12	52	24	25
2018	CS	21	39	21	0	18	61	18	28
2018	CS-02	36	45	9	0	9	82	9	11
2017	CS	38	26	15	7	15	64	22	27

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	33	11	11	14	64	25	36
2020	CS-02	22	22	17	17	22	44	39	18
2019	CS	20	44	15	12	10	63	22	41
2019	CS-02	20	44	20	8	8	64	16	25
2018	CS	32	29	14	4	21	61	25	28
2018	CS-02	64	0	9	9	18	64	27	11
2017	CS	37	27	18	11	7	64	18	27

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	33	6	14	3	78	17	36
2020	CS-02	28	44	6	22	0	72	22	18
2019	CS	44	32	15	5	5	76	10	41
2019	CS-02	40	40	12	4	4	80	8	25

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	28	14	8	11	0	0	67	19	36
2020	CS-02	39	39	17	6	0	0	0	78	6	18

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	33	17	8	3	72	11	36
2020	CS-02	39	39	17	0	6	78	6	18
2019	CS	46	22	12	12	7	68	20	41
2019	CS-02	48	20	16	12	4	68	16	25
2018	CS	57	21	11	4	7	79	11	28
2018	CS-02	82	18	0	0	0	100	0	11
2017	CS	45	37	11	4	4	82	7	27

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	62	24	9	3	3	0	0	85	6	34
2020	CS-02	71	24	6	0	0	0	0	94	0	17
2019	CS	56	20	10	2	7	2	2	79	10	41
2019	CS-02	60	16	12	0	8	0	4	79	8	25
2018	CS	64	29	4	4	0	0	0	93	4	28
2018	CS-02	55	36	0	9	0	0	0	91	9	11
2017	CS	70	11	11	4	4	0	0	81	8	27

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	36	17	3	8	0	0	72	11	36
2020	CS-02	44	28	11	6	11	0	0	72	17	18

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	69	14	6	6	0	6	88	6	36
2020	CS-02	67	22	6	6	0	0	89	6	18
2019	CS	71	20	5	0	2	2	95	0	41
2019	CS-02	68	24	4	0	0	4	96	0	25
2018	CS	68	18	7	0	0	7	92	0	28
2018	CS-02	82	9	9	0	0	0	91	0	11

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	77	17	0	3	0	3	97	3	35
2020	CS-02	76	18	0	6	0	0	94	6	17
2019	CS	76	15	2	2	0	5	95	3	41
2019	CS-02	80	16	0	0	0	4	100	0	25
2018	CS	75	11	11	4	0	0	86	4	28
2018	CS-02	91	9	0	0	0	0	100	0	11
2017	CS	74	7	4	7	8	0	88	8	27

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	36	8	3	3	86	6	36
2020	CS-02	33	39	17	6	6	72	11	18
2019	CS	60	28	10	3	0	88	3	40
2019	CS-02	60	32	4	4	0	92	4	25
2018	CS	66	21	14	0	0	86	0	29
2018	CS-02	55	36	9	0	0	91	0	11
2017	CS	71	18	4	4	4	89	7	27

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	64	17	11	3	3	3	83	6	36
2020	CS-02	56	28	11	0	6	0	83	6	18
2019	CS	71	20	10	0	0	0	90	0	41
2019	CS-02	76	20	4	0	0	0	96	0	25
2018	CS	72	10	10	3	3	0	83	7	29
2018	CS-02	73	18	9	0	0	0	91	0	11
2017	CS	75	11	4	4	7	0	85	11	27

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	22	6	3	17	90	3	36
2020	CS-02	44	22	0	6	28	92	8	18
2019	CS	76	7	7	0	10	92	0	41
2019	CS-02	84	4	4	0	8	96	0	25
2018	CS	62	14	10	0	14	88	0	29
2018	CS-02	73	9	0	0	18	100	0	11
2017	CS	71	15	4	0	11	96	0	27

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	64	25	6	3	3	91	3	36
2020	CS-02	61	22	11	6	0	83	6	18
2019	CS	83	7	5	2	2	93	3	41
2019	CS-02	88	8	4	0	0	96	0	25
2018	CS	72	21	3	0	3	96	0	29
2018	CS-02	73	18	0	0	9	100	0	11
2017	CS	78	15	4	0	4	96	0	27

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	58	17	11	8	6	0	0	75	14	36
2020	CS-02	67	6	17	11	0	0	0	72	11	18
2019	CS	76	10	10	2	0	0	2	88	3	41
2019	CS-02	88	12	0	0	0	0	0	100	0	25
2018	CS	76	21	3	0	0	0	0	97	0	29
2018	CS-02	73	27	0	0	0	0	0	100	0	11
2017	CS	71	11	4	7	4	4	0	85	11	27

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	20	29	0	3	6	67	3	35
2020	CS-02	41	24	29	0	0	6	69	0	17
2019	CS	66	20	7	2	2	2	88	5	41
2019	CS-02	68	20	8	4	0	0	88	4	25
2018	CS	62	24	10	0	3	0	86	3	29
2018	CS-02	64	18	9	0	9	0	82	9	11
2017	CS	75	11	15	0	0	0	85	0	27

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	39	22	3	3	0	0	72	6	36
2020	CS-02	39	33	28	0	0	0	0	72	0	18

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	33	31	25	0	0	0	44	25	36
2020	CS-02	6	33	33	28	0	0	0	39	28	18
2019	CS	22	34	20	20	2	2	0	58	23	41
2019	CS-02	32	40	16	12	0	0	0	72	12	25
2018	CS	24	28	31	17	0	0	0	52	17	29
2018	CS-02	27	36	18	18	0	0	0	64	18	11
2017	CS	18	31	29	11	7	0	4	51	19	27

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	17	25	31	11	3	43	31	36
2020	CS-02	17	22	17	28	11	6	41	41	18
2019	CS	7	17	32	29	15	0	44	24	41
2019	CS-02	4	16	28	36	16	0	52	20	25
2018	CS	11	18	21	29	21	0	50	29	28
2018	CS-02	18	9	9	27	36	0	64	27	11
2017	CS	4	15	29	26	22	4	51	19	27

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	39	14	11	6	3	69	17	36
2020	CS-02	22	39	17	11	6	6	65	18	18
2019	CS	20	39	29	7	2	2	60	10	41
2019	CS-02	28	36	24	8	4	0	64	12	25
2018	CS	24	45	14	14	3	0	69	17	29
2018	CS-02	36	27	18	9	9	0	64	18	11
2017	CS	29	42	7	15	7	0	71	22	27

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	31	17	14	11	3	0	57	26	36
2020	CS-02	22	33	17	11	11	6	0	59	24	18

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	47	17	11	3	0	0	69	14	36
2020	CS-02	17	44	28	6	6	0	0	61	11	18

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	36	11	11	0	8	0	76	12	36
2020	CS-02	28	33	22	6	0	11	0	69	6	18

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	20	51	14	11	3	0	71	14	35
2020	CS-02	11	50	22	11	6	0	61	17	18
2019	CS	22	34	24	10	2	7	61	13	41
2019	CS-02	24	36	24	8	4	4	63	13	25
2018	CS	28	45	10	17	0	0	72	17	29
2018	CS-02	36	36	9	18	0	0	73	18	11
2017	CS	30	36	27	0	7	0	66	7	27

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	47	11	6	8	0	0	75	14	36
2020	CS-02	28	39	22	6	6	0	0	67	11	18

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	42	19	0	8	0	0	72	8	36
2020	CS-02	28	33	33	0	6	0	0	61	6	18

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	39	19	8	6	0	3	66	14	36
2020	CS-02	22	39	22	6	6	0	6	65	12	18

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	28	25	3	6	0	3	66	9	36
2020	CS-02	28	28	33	0	6	0	6	59	6	18

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	64	22	11	3	0	0	0	86	3	36
2020	CS-02	56	33	11	0	0	0	0	89	0	18

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	44	11	8	3	3	0	77	11	36
2020	CS-02	33	39	17	0	6	6	0	76	6	18

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	47	17	6	0	0	0	78	6	36
2020	CS-02	33	44	17	6	0	0	0	78	6	18

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	25	14	6	6	3	0	74	11	36
2020	CS-02	39	28	22	6	0	6	0	71	6	18

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	6	94	36
2020	CS-02	6	94	18

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	14	86	36
2020	CS-02	17	83	18
2019	CS	5	95	41
2019	CS-02	8	92	25
2014	CS-02	0	100	10
2014	CS-03	0	100	13

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	39	6	3	3	6	0	88	6	36
2020	CS-02	33	56	0	6	0	6	0	94	6	18

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	44	19	0	55	45	36
2020	CS-02	33	44	22	0	57	43	18

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	15	85	13

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	0	15	23	23	38	0	0	15	62	13

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	0	0	15	54	31	0	0	0	85	13

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	17	8	8	3	6	14	76	14	36
2020	CS-02	39	6	11	17	6	6	17	57	29	18
2019	CS	37	29	15	5	7	5	2	71	13	41
2019	CS-02	44	28	8	4	8	4	4	78	13	25
2018	CS	28	21	14	21	14	0	3	50	36	29
2018	CS-02	27	27	0	27	18	0	0	55	45	11

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canada School of Public Service by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities