2020 Public Service Employee Survey Results for Canada School of Public Service by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	46	9	4	0	0	0	87	4	22
2020	Non-shift worker	38	43	6	11	2	0	0	81	13	469

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	32	0	5	0	0	0	95	5	22
2020	Non-shift worker	71	18	3	4	2	1	0	91	6	469
2017	Shift worker	52	21	15	7	0	4	0	76	8	23
2017	Non-shift worker	65	24	7	3	1	0	0	89	4	366
2014	Shift worker	49	36	6	5	3	0	2	87	7	41
2014	Non-shift worker	61	28	6	3	1	0	0	90	5	508

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	27	13	13	0	0	73	13	22
2020	Non-shift worker	39	37	9	11	3	1	77	14	466
2019	Shift worker	54	28	8	10	0	0	83	10	30
2019	Non-shift worker	44	32	8	12	3	0	77	15	461
2017	Shift worker	54	31	0	11	4	0	85	15	23
2017	Non-shift worker	44	36	7	8	4	0	81	13	365
2014	Shift worker	43	48	7	2	0	0	91	2	41
2014	Non-shift worker	44	37	6	9	4	0	82	13	508

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	55	4	4	0	0	0	92	4	22
2020	Non-shift worker	34	40	12	10	3	0	1	75	13	468
2019	Shift worker	31	33	17	16	3	0	0	64	19	30
2019	Non-shift worker	29	40	15	10	5	1	0	70	15	461
2018	Shift worker	32	45	15	9	0	0	0	76	9	20
2018	Non-shift worker	31	42	9	12	5	0	1	74	17	444
2017	Shift worker	35	36	18	0	12	0	0	71	12	23
2017	Non-shift worker	33	38	14	10	5	0	1	71	15	364
2014	Shift worker	31	42	22	2	3	0	0	73	5	41
2014	Non-shift worker	31	40	12	12	4	0	0	72	16	508

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	51	13	0	4	0	83	4	22
2020	Non-shift worker	43	36	11	7	3	0	79	10	466
2019	Shift worker	47	31	12	7	3	0	78	10	30
2019	Non-shift worker	47	33	11	5	3	0	81	8	460
2017	Shift worker	41	40	8	11	0	0	81	11	23
2017	Non-shift worker	49	35	7	5	4	0	84	9	365
2014	Shift worker	50	37	10	3	0	0	88	3	41
2014	Non-shift worker	50	38	7	3	1	1	88	5	508

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	37	18	8	0	0	73	8	22
2020	Non-shift worker	50	30	8	7	4	0	81	11	467
2019	Shift worker	54	30	10	3	3	0	84	6	30
2019	Non-shift worker	50	32	8	6	4	0	82	10	459
2018	Shift worker	49	36	6	0	9	0	85	9	20
2018	Non-shift worker	49	32	10	4	4	0	82	8	443
2017	Shift worker	55	30	0	4	8	4	88	12	23
2017	Non-shift worker	50	30	9	6	4	1	80	11	363
2014	Shift worker	36	46	9	5	4	0	82	9	41
2014	Non-shift worker	47	31	8	7	5	1	79	12	508

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	44	9	0	4	87	4	22
2020	Non-shift worker	43	34	10	7	5	78	13	468
2019	Shift worker	29	40	18	11	3	69	14	30
2019	Non-shift worker	37	34	13	11	5	71	16	462
2018	Shift worker	32	44	10	9	5	76	13	20
2018	Non-shift worker	37	38	11	8	5	75	14	441
2017	Shift worker	27	39	19	11	4	65	15	23
2017	Non-shift worker	39	40	11	6	4	79	10	366
2014	Shift worker	31	55	7	5	2	86	7	41
2014	Non-shift worker	38	39	11	8	4	77	12	507

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	19	4	10	17	0	0	68	28	22
2020	Non-shift worker	44	32	10	8	5	0	0	76	13	467
2019	Shift worker	46	28	20	3	3	0	0	74	6	30
2019	Non-shift worker	35	37	13	7	8	0	0	72	15	461
2018	Shift worker	45	31	20	5	0	0	0	76	5	19
2018	Non-shift worker	36	35	13	9	6	0	1	72	15	442
2017	Shift worker	40	33	12	11	4	0	0	73	15	23
2017	Non-shift worker	36	35	13	10	6	0	0	71	16	366
2014	Shift worker	29	45	7	9	9	0	0	75	18	41
2014	Non-shift worker	33	36	12	9	10	1	0	69	19	508

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	34	8	17	0	0	74	17	22
2020	Non-shift worker	35	39	11	11	5	0	73	16	466
2019	Shift worker	30	37	16	13	3	0	68	16	30
2019	Non-shift worker	25	38	14	14	8	1	64	22	458
2018	Shift worker	38	33	16	4	9	0	70	13	20
2018	Non-shift worker	27	39	15	12	7	0	66	19	443
2017	Shift worker	47	27	7	11	8	0	74	19	23
2017	Non-shift worker	29	39	12	15	5	0	68	20	365

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	33	8	8	0	0	84	8	22
2020	Non-shift worker	50	33	10	4	3	1	84	6	467
2019	Shift worker	27	51	10	8	3	0	79	11	29
2019	Non-shift worker	41	35	13	6	5	1	76	11	459
2018	Shift worker	51	29	4	11	5	0	81	15	20
2018	Non-shift worker	44	44	6	4	2	0	88	6	442
2017	Shift worker	39	46	7	4	4	0	85	8	23
2017	Non-shift worker	43	37	10	7	3	1	81	9	366
2014	Shift worker	51	40	5	0	5	0	90	5	41
2014	Non-shift worker	46	36	8	4	4	1	83	9	508

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	25	8	10	10	0	72	19	21
2020	Non-shift worker	46	28	11	8	7	0	74	15	467
2019	Shift worker	31	46	17	3	3	0	78	6	30
2019	Non-shift worker	35	31	14	11	8	0	66	20	459
2018	Shift worker	47	25	4	19	5	0	72	24	20
2018	Non-shift worker	37	35	14	9	5	0	72	14	443
2017	Shift worker	38	35	7	8	7	4	76	16	23
2017	Non-shift worker	35	35	12	10	7	0	70	17	364

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	35	8	0	0	92	0	22
2020	Non-shift worker	53	30	11	4	2	83	6	465
2019	Shift worker	40	36	14	7	3	76	10	30
2019	Non-shift worker	47	33	13	5	2	80	7	458
2018	Shift worker	53	24	9	6	9	76	15	20
2018	Non-shift worker	49	32	13	4	2	81	6	438
2017	Shift worker	42	54	0	4	0	96	4	23
2017	Non-shift worker	54	35	8	3	0	89	3	366
2014	Shift worker	67	28	0	2	2	95	5	41
2014	Non-shift worker	65	24	8	2	1	89	3	508

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	32	9	9	8	0	73	17	22
2020	Non-shift worker	41	34	10	8	6	0	76	14	466
2019	Shift worker	27	56	3	11	3	0	83	14	29
2019	Non-shift worker	34	36	14	9	7	0	70	15	460
2018	Shift worker	32	43	10	11	5	0	75	15	20
2018	Non-shift worker	33	38	13	11	4	0	71	15	442
2017	Shift worker	25	67	0	4	4	0	92	8	23
2017	Non-shift worker	38	35	12	10	5	0	73	15	365
2014	Shift worker	17	57	7	7	7	5	78	15	41
2014	Non-shift worker	30	40	13	10	7	0	70	17	508

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	37	9	4	4	83	8	22
2020	Non-shift worker	49	33	8	4	6	82	10	466
2019	Shift worker	44	38	14	0	3	82	3	30
2019	Non-shift worker	41	33	14	8	4	74	12	460
2018	Shift worker	47	23	9	16	5	70	21	20
2018	Non-shift worker	40	37	10	7	5	77	13	440
2017	Shift worker	50	31	11	4	4	81	7	23
2017	Non-shift worker	43	31	12	8	5	75	13	366
2014	Shift worker	29	44	17	5	5	74	9	41
2014	Non-shift worker	37	34	16	9	4	71	13	508

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	32	4	8	4	0	84	12	22
2020	Non-shift worker	39	36	12	7	5	0	75	12	464
2019	Shift worker	30	41	15	5	6	4	73	11	30
2019	Non-shift worker	34	37	13	9	5	0	72	14	452
2018	Shift worker	47	18	27	0	9	0	64	9	20
2018	Non-shift worker	35	38	12	10	4	0	74	15	439
2017	Shift worker	46	25	13	7	8	0	72	15	23
2017	Non-shift worker	39	33	13	10	5	0	72	14	366
2014	Shift worker	30	33	23	7	7	0	63	14	41
2014	Non-shift worker	34	38	13	9	6	1	73	15	508

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	30	9	0	4	87	4	22
2020	Non-shift worker	46	33	12	5	4	79	9	467
2019	Shift worker	37	49	8	6	0	86	6	30
2019	Non-shift worker	40	37	12	7	4	77	11	462
2018	Shift worker	41	44	6	4	5	85	9	20
2018	Non-shift worker	39	38	12	7	3	78	10	444
2017	Shift worker	31	48	17	4	0	79	4	23
2017	Non-shift worker	43	38	12	5	2	81	7	365
2014	Shift worker	41	50	2	5	2	91	7	41
2014	Non-shift worker	42	39	12	5	3	81	8	508

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	40	4	4	4	88	8	22
2020	Non-shift worker	32	35	21	7	4	67	11	467
2019	Shift worker	59	35	3	0	3	94	3	30
2019	Non-shift worker	41	30	16	7	5	71	12	457
2018	Shift worker	42	54	4	0	0	96	0	20
2018	Non-shift worker	40	30	17	8	4	70	12	444
2017	Shift worker	69	12	15	4	0	81	4	23
2017	Non-shift worker	34	40	16	6	3	75	9	365
2014	Shift worker	47	41	12	0	0	88	0	41
2014	Non-shift worker	36	37	16	9	2	73	11	507

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	55	15	10	11	4	0	22	62	21
2020	Non-shift worker	12	26	37	17	6	1	1	24	39	469
2019	Shift worker	18	31	16	20	14	0	0	34	49	30
2019	Non-shift worker	18	30	33	11	7	1	1	18	48	463
2018	Shift worker	5	20	53	6	11	6	0	18	26	20
2018	Non-shift worker	16	30	34	14	4	1	1	19	47	443
2017	Shift worker	11	34	33	10	12	0	0	22	46	23
2017	Non-shift worker	17	30	32	13	5	0	2	18	49	365
2014	Shift worker	13	35	31	12	7	2	0	19	49	41
2014	Non-shift worker	14	33	31	13	6	1	2	19	49	508

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	31	20	28	9	4	0	39	41	22
2020	Non-shift worker	12	16	30	27	12	3	1	40	29	467
2019	Shift worker	19	11	27	12	21	7	3	37	33	29
2019	Non-shift worker	29	23	26	12	7	2	0	20	53	459
2018	Shift worker	5	19	15	31	25	6	0	60	25	20
2018	Non-shift worker	19	30	29	13	7	2	1	20	50	442
2017	Shift worker	16	37	24	16	6	0	0	22	53	22
2017	Non-shift worker	25	24	29	12	7	2	2	20	51	366
2014	Shift worker	14	23	38	10	12	2	0	22	38	41
2014	Non-shift worker	17	24	31	14	8	3	3	23	43	507

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	28	25	18	6	9	0	26	46	21
2020	Non-shift worker	14	23	28	21	10	2	2	32	38	467
2019	Shift worker	24	12	27	19	7	11	0	29	40	30
2019	Non-shift worker	28	23	23	14	8	2	1	23	53	460
2018	Shift worker	9	26	40	11	11	0	4	23	36	20
2018	Non-shift worker	26	30	26	10	4	2	2	15	58	443
2017	Shift worker	28	16	24	32	0	0	0	32	44	22
2017	Non-shift worker	25	29	27	11	5	1	3	16	56	366
2014	Shift worker	25	19	36	15	0	2	2	15	46	41
2014	Non-shift worker	31	30	21	11	4	2	2	16	62	507

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	31	29	18	19	4	0	38	32	22
2020	Non-shift worker	9	20	33	25	11	1	1	37	30	467
2019	Shift worker	9	10	29	30	22	0	0	52	19	30
2019	Non-shift worker	13	18	30	24	14	0	1	38	31	461
2018	Shift worker	5	9	31	26	30	0	0	56	13	20
2018	Non-shift worker	11	20	31	27	9	1	1	37	32	443
2017	Shift worker	8	8	26	40	18	0	0	58	16	22
2017	Non-shift worker	13	22	31	23	9	1	2	32	36	366
2014	Shift worker	12	5	43	28	5	7	0	35	18	41
2014	Non-shift worker	12	17	37	21	9	1	2	31	30	506

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	18	21	13	16	4	8	33	43	22
2020	Non-shift worker	15	24	27	17	12	2	2	31	41	468
2019	Shift worker	12	23	27	21	10	3	4	34	37	29
2019	Non-shift worker	21	21	23	19	12	1	2	32	44	462
2018	Shift worker	5	6	31	38	20	0	0	58	11	20
2018	Non-shift worker	16	27	25	19	9	2	2	29	45	441
2017	Shift worker	25	8	27	27	6	0	6	36	35	21
2017	Non-shift worker	21	25	28	13	8	2	4	22	49	365
2014	Shift worker	16	19	43	17	0	5	0	18	37	41
2014	Non-shift worker	23	27	24	15	7	1	3	23	52	507

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	11	25	33	5	4	4	42	30	21
2020	Non-shift worker	14	17	29	24	11	4	2	37	33	467
2019	Shift worker	16	14	12	24	21	6	8	52	35	30
2019	Non-shift worker	24	23	20	15	13	4	1	30	49	460
2018	Shift worker	9	14	9	30	17	11	10	60	29	20
2018	Non-shift worker	19	27	26	16	9	3	1	26	47	443
2017	Shift worker	22	28	26	14	10	0	0	24	50	22
2017	Non-shift worker	24	26	24	15	6	3	2	21	53	366
2014	Shift worker	30	19	10	29	7	2	2	37	52	41
2014	Non-shift worker	14	20	27	23	9	3	4	34	37	507

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	13	23	20	15	4	4	37	38	22
2020	Non-shift worker	15	23	31	19	10	1	1	29	39	468
2019	Shift worker	19	11	27	18	17	9	0	38	32	30
2019	Non-shift worker	22	23	27	15	10	2	1	27	46	462
2018	Shift worker	9	9	37	30	6	6	4	40	19	20
2018	Non-shift worker	19	29	30	14	4	2	1	19	50	443
2017	Shift worker	16	22	22	17	16	6	0	36	40	22
2017	Non-shift worker	22	23	32	13	6	2	2	20	47	364
2014	Shift worker	7	25	34	17	9	5	2	28	35	41
2014	Non-shift worker	22	27	30	10	5	3	3	16	52	507

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	12	13	48	15	4	0	65	21	22
2020	Non-shift worker	6	15	37	30	12	0	1	42	21	469
2019	Shift worker	13	25	12	34	14	3	0	49	39	30
2019	Non-shift worker	9	19	26	27	17	0	0	45	29	462

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	24	19	13	4	4	4	61	19	22
2020	Non-shift worker	36	31	13	8	5	5	2	72	14	469
2019	Shift worker	31	29	24	6	0	6	4	67	7	30
2019	Non-shift worker	35	30	17	7	5	3	2	69	13	462
2018	Shift worker	20	32	28	0	4	5	10	62	5	20
2018	Non-shift worker	28	33	17	7	7	4	4	66	16	442
2017	Shift worker	31	38	4	19	4	0	4	72	24	23
2017	Non-shift worker	36	29	13	10	6	3	3	69	17	366
2014	Shift worker	42	30	9	5	5	4	4	80	10	41
2014	Non-shift worker	35	27	13	9	7	3	5	68	18	508

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	24	8	13	0	0	0	79	13	22
2020	Non-shift worker	57	25	7	7	4	1	0	83	11	469
2019	Shift worker	57	34	3	6	0	0	0	91	6	30
2019	Non-shift worker	52	28	7	6	5	0	0	81	12	461
2018	Shift worker	55	29	16	0	0	0	0	84	0	20
2018	Non-shift worker	47	32	9	7	5	1	0	80	12	440
2017	Shift worker	45	36	4	7	4	0	4	84	12	23
2017	Non-shift worker	54	24	8	9	4	0	1	79	13	366
2014	Shift worker	52	34	10	5	0	0	0	86	5	41
2014	Non-shift worker	52	27	8	6	7	0	0	79	13	507

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	37	12	0	0	88	0	22
2020	Non-shift worker	62	27	5	3	3	90	5	467
2019	Shift worker	62	28	7	3	0	90	3	30
2019	Non-shift worker	55	32	7	4	2	86	6	461
2018	Shift worker	40	44	16	0	0	84	0	20
2018	Non-shift worker	52	34	6	5	4	86	8	442
2017	Shift worker	41	52	0	4	4	93	7	23
2017	Non-shift worker	53	33	7	3	3	86	7	366
2014	Shift worker	52	41	5	0	2	93	2	41
2014	Non-shift worker	51	34	7	5	2	85	8	506

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	41	15	4	0	0	81	4	22
2020	Non-shift worker	55	33	5	4	2	0	88	6	469
2019	Shift worker	44	40	10	6	0	0	84	6	30
2019	Non-shift worker	50	34	10	3	3	0	85	5	460
2018	Shift worker	39	36	25	0	0	0	75	0	20
2018	Non-shift worker	47	34	10	4	3	1	83	7	443

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	23	5	8	0	0	5	86	8	22
2020	Non-shift worker	58	23	7	2	3	5	1	86	6	468

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	33	10	4	9	4	0	75	14	22
2020	Non-shift worker	66	22	7	1	2	0	1	89	4	468
2019	Shift worker	55	31	9	0	0	0	4	90	0	29
2019	Non-shift worker	57	24	11	4	2	1	1	82	6	460

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	47	4	4	9	0	0	83	13	22
2020	Non-shift worker	56	25	9	5	4	0	1	82	9	468
2019	Shift worker	51	31	18	0	0	0	0	82	0	30
2019	Non-shift worker	43	29	14	6	5	0	1	74	12	462
2018	Shift worker	47	38	15	0	0	0	0	85	0	20
2018	Non-shift worker	43	33	9	9	4	1	1	77	13	438
2017	Shift worker	33	44	15	0	8	0	0	77	8	23
2017	Non-shift worker	46	28	12	8	4	1	2	75	12	366
2014	Shift worker	35	34	17	5	7	2	0	71	12	41
2014	Non-shift worker	43	36	8	6	6	1	1	80	12	507

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	24	9	4	13	0	0	73	17	22
2020	Non-shift worker	57	22	10	4	5	1	1	81	9	466

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	39	9	8	0	0	0	83	8	22
2020	Non-shift worker	56	27	8	5	3	1	0	84	8	469
2019	Shift worker	54	34	11	0	0	0	0	89	0	30
2019	Non-shift worker	50	26	11	5	5	1	1	78	11	457
2018	Shift worker	50	25	21	5	0	0	0	75	5	20
2018	Non-shift worker	49	29	11	8	3	0	0	78	10	435
2017	Shift worker	54	26	8	8	4	0	0	81	12	23
2017	Non-shift worker	46	32	9	8	3	1	1	79	11	365
2014	Shift worker	41	37	17	5	0	0	0	78	5	41
2014	Non-shift worker	48	30	9	6	6	1	0	79	12	508

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	51	49	22
2020	Non-shift worker	48	52	469

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	29	4	0	0	0	4	96	0	22
2020	Non-shift worker	64	18	5	2	2	4	5	90	5	469

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	29	0	9	4	0	0	87	13	22
2020	Non-shift worker	61	23	8	4	4	0	0	84	8	469
2019	Shift worker	56	34	9	0	0	0	0	91	0	30
2019	Non-shift worker	54	24	10	6	5	0	0	78	12	462
2018	Shift worker	50	25	21	5	0	0	0	75	5	20
2018	Non-shift worker	51	27	10	5	6	0	0	78	12	436
2017	Shift worker	56	21	15	4	4	0	0	77	8	23
2017	Non-shift worker	55	25	9	7	3	1	1	81	10	364
2014	Shift worker	41	33	12	9	2	0	2	76	12	41
2014	Non-shift worker	55	28	7	4	5	1	1	84	9	508

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	28	15	4	4	0	4	76	8	22
2020	Non-shift worker	35	33	13	8	6	5	0	71	15	469
2019	Shift worker	47	12	12	11	6	8	3	67	19	29
2019	Non-shift worker	26	29	16	14	12	4	0	57	26	459
2018	Shift worker	48	27	15	4	0	6	0	79	5	20
2018	Non-shift worker	25	36	20	9	4	6	0	64	15	443
2017	Shift worker	14	54	8	8	4	14	0	78	13	23
2017	Non-shift worker	29	36	15	10	6	5	0	68	17	366
2014	Shift worker	36	34	14	5	5	7	0	75	10	41
2014	Non-shift worker	29	34	17	8	6	6	0	67	15	508

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	45	9	9	4	0	0	77	13	22
2020	Non-shift worker	34	31	13	12	9	1	0	66	22	468
2019	Shift worker	31	30	9	17	6	4	3	65	25	30
2019	Non-shift worker	23	27	17	15	17	1	0	51	32	459
2018	Shift worker	44	43	4	9	0	0	0	87	9	20
2018	Non-shift worker	21	36	21	14	6	2	0	58	21	440
2017	Shift worker	20	37	21	11	8	4	0	58	20	23
2017	Non-shift worker	22	34	15	16	10	3	1	58	26	366
2014	Shift worker	32	38	14	7	5	5	0	73	12	41
2014	Non-shift worker	25	34	18	13	8	2	0	61	21	508

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	32	32	9	0	0	0	59	9	22
2020	Non-shift worker	27	32	16	11	11	3	0	61	22	468
2019	Shift worker	17	27	21	22	3	8	3	49	28	30
2019	Non-shift worker	18	25	20	19	16	2	0	44	36	454
2018	Shift worker	44	31	21	5	0	0	0	75	5	20
2018	Non-shift worker	16	30	24	17	8	4	0	49	26	440
2017	Shift worker	16	30	29	13	4	8	0	50	19	23
2017	Non-shift worker	16	25	23	19	13	5	0	43	33	366
2014	Shift worker	26	41	11	9	7	5	0	71	17	41
2014	Non-shift worker	16	31	22	16	9	5	0	50	27	508

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	43	13	9	8	0	0	69	17	22
2020	Non-shift worker	25	35	13	15	10	1	0	62	25	467
2019	Shift worker	24	29	18	13	9	4	3	58	23	30
2019	Non-shift worker	18	23	20	21	16	2	0	42	38	458
2018	Shift worker	44	38	13	5	0	0	0	82	5	20
2018	Non-shift worker	16	31	22	18	9	3	0	49	28	440
2017	Shift worker	25	31	36	0	4	4	0	58	4	23
2017	Non-shift worker	16	34	18	16	11	5	0	53	28	365
2014	Shift worker	36	36	7	2	14	2	2	75	17	41
2014	Non-shift worker	19	32	17	19	10	2	0	52	30	508

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	21	18	0	4	0	0	78	4	22
2020	Non-shift worker	49	26	14	7	2	1	0	76	10	469
2019	Shift worker	52	20	14	4	6	0	3	75	10	30
2019	Non-shift worker	40	24	20	10	4	2	0	66	14	462

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	57	5	8	4	0	83	12	22
2020	Non-shift worker	26	42	14	12	5	0	69	17	468
2019	Shift worker	24	54	7	8	6	0	79	14	29
2019	Non-shift worker	19	38	19	15	9	0	57	24	459
2018	Shift worker	52	35	9	5	0	0	87	5	20
2018	Non-shift worker	21	43	17	16	3	1	64	19	444
2017	Shift worker	25	52	11	8	4	0	77	12	23
2017	Non-shift worker	24	41	18	10	7	1	65	17	365
2014	Shift worker	27	52	9	5	5	2	81	10	41
2014	Non-shift worker	31	43	14	8	3	1	75	11	507

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	21	42	24	4	8	0	64	12	22
2020	Non-shift worker	18	33	21	15	10	3	52	26	465
2019	Shift worker	13	33	33	8	9	4	48	17	30
2019	Non-shift worker	10	22	20	25	20	2	33	46	457

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	29	15	0	8	5	0	76	8	22
2020	Non-shift worker	45	34	9	5	5	2	1	81	10	468
2019	Shift worker	34	36	17	6	3	4	0	73	9	30
2019	Non-shift worker	36	33	14	9	5	3	1	72	14	460
2018	Shift worker	27	44	13	6	0	10	0	79	7	20
2018	Non-shift worker	36	34	15	9	3	3	0	73	12	443
2017	Shift worker	27	35	26	0	8	4	0	65	8	23
2017	Non-shift worker	40	38	7	7	4	2	1	80	12	365
2014	Shift worker	40	42	12	2	0	2	2	85	2	41
2014	Non-shift worker	48	33	8	7	2	2	1	83	9	507

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	34	10	4	8	0	77	12	22
2020	Non-shift worker	40	34	16	5	3	2	75	9	468
2019	Shift worker	23	51	16	0	6	4	77	6	30
2019	Non-shift worker	27	31	23	11	6	2	59	17	461
2018	Shift worker	40	36	24	0	0	0	76	0	20
2018	Non-shift worker	28	41	17	7	4	3	71	11	443

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	28	10	9	8	13	0	68	20	22
2020	Non-shift worker	22	25	15	14	10	10	3	55	28	467
2019	Shift worker	31	27	20	8	3	7	4	64	13	30
2019	Non-shift worker	18	17	23	12	13	13	3	43	30	461
2018	Shift worker	31	25	25	4	0	10	4	66	5	20
2018	Non-shift worker	19	21	23	11	10	12	4	47	26	441
2017	Shift worker	17	30	17	7	15	13	0	54	26	23
2017	Non-shift worker	17	24	18	12	12	13	4	49	29	366
2014	Shift worker	12	31	29	2	7	9	10	52	12	41
2014	Non-shift worker	20	19	20	14	13	11	3	46	31	508

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	33	19	0	17	0	0	64	17	22
2020	Non-shift worker	28	33	16	10	9	3	0	63	20	464
2019	Shift worker	28	31	16	19	3	3	0	61	23	30
2019	Non-shift worker	21	30	19	14	11	3	1	54	26	461
2018	Shift worker	43	42	11	4	0	0	0	85	4	20
2018	Non-shift worker	21	35	20	12	8	4	0	58	21	444
2017	Shift worker	37	35	13	7	4	4	0	74	12	23
2017	Non-shift worker	30	34	15	11	6	4	0	67	18	364
2014	Shift worker	21	48	17	5	7	2	0	71	12	41
2014	Non-shift worker	24	36	18	10	7	4	0	63	18	508

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	28	9	12	13	5	0	63	27	22
2020	Non-shift worker	23	26	15	15	15	4	3	52	33	469
2019	Shift worker	21	25	19	23	11	0	0	46	35	30
2019	Non-shift worker	16	22	19	16	20	4	3	41	39	460
2018	Shift worker	31	40	15	15	0	0	0	71	15	20
2018	Non-shift worker	16	25	22	17	15	3	3	43	34	443
2017	Shift worker	20	19	18	19	11	0	14	45	35	23
2017	Non-shift worker	17	24	15	18	18	4	5	45	39	365
2014	Shift worker	7	33	19	13	14	10	5	47	31	41
2014	Non-shift worker	13	19	15	21	23	4	5	35	49	508

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	16	8	4	5	0	9	80	11	21
2020	Non-shift worker	51	23	13	6	4	0	1	76	11	468
2019	Shift worker	57	16	24	0	0	0	4	76	0	30
2019	Non-shift worker	58	19	11	3	5	1	3	80	8	462

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	15	8	5	4	0	4	81	10	21
2020	Non-shift worker	55	25	10	4	4	0	2	81	9	468
2019	Shift worker	48	20	22	4	3	0	4	70	7	30
2019	Non-shift worker	53	20	13	5	2	2	3	78	8	461

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	69	0	0	23	0	0	8	75	25	22
2020	Non-shift worker	73	9	5	4	3	3	3	88	7	468
2019	Shift worker	73	3	14	3	3	0	4	79	6	29
2019	Non-shift worker	74	8	6	2	4	4	3	88	6	460

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	68	9	5	0	0	0	18	93	0	21
2020	Non-shift worker	75	10	4	2	2	1	6	91	5	466
2019	Shift worker	70	10	13	0	0	0	7	86	0	30
2019	Non-shift worker	78	6	4	1	2	2	7	93	3	455

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	49	10	8	4	5	0	76	13	22
2020	Non-shift worker	32	38	16	7	4	4	0	72	12	468
2019	Shift worker	24	55	13	3	3	3	0	81	6	30
2019	Non-shift worker	24	38	22	6	6	3	0	65	13	462
2018	Shift worker	40	31	23	0	0	6	0	75	0	20
2018	Non-shift worker	27	39	17	9	3	3	0	69	13	444
2017	Shift worker	27	34	19	4	4	8	4	70	9	23
2017	Non-shift worker	26	35	21	8	6	3	1	63	15	365

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	37	4	9	4	5	0	82	14	22
2020	Non-shift worker	42	36	11	6	4	1	0	79	10	462
2019	Shift worker	47	32	12	3	3	3	0	81	6	30
2019	Non-shift worker	35	36	13	9	5	2	0	73	14	461
2018	Shift worker	45	40	11	0	0	4	0	88	0	19
2018	Non-shift worker	43	39	9	4	2	2	0	85	6	439
2017	Shift worker	39	42	4	8	0	4	4	88	8	23
2017	Non-shift worker	46	37	8	5	3	1	0	83	8	366
2014	Shift worker	44	40	9	2	0	4	0	88	2	41
2014	Non-shift worker	43	39	8	3	3	3	0	85	6	508

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	37	13	4	0	5	82	4	22
2020	Non-shift worker	42	32	15	3	3	5	78	7	466
2019	Shift worker	46	38	9	0	6	0	85	6	30
2019	Non-shift worker	37	31	19	4	4	4	71	9	461
2018	Shift worker	40	49	11	0	0	0	89	0	19
2018	Non-shift worker	44	36	11	5	1	4	83	6	439
2017	Shift worker	39	36	15	0	0	10	83	0	23
2017	Non-shift worker	44	38	10	3	1	4	85	4	364
2014	Shift worker	48	29	12	2	2	7	83	5	41
2014	Non-shift worker	42	35	13	2	2	7	83	4	507

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	40	8	4	0	10	0	86	5	21
2020	Non-shift worker	44	28	15	5	3	5	0	77	8	467

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	35	5	4	4	5	0	85	9	21
2020	Non-shift worker	52	28	8	6	3	3	1	83	9	466

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	40	0	13	0	0	87	13	22
2020	Non-shift worker	53	30	9	4	3	0	83	7	467
2019	Shift worker	54	28	15	0	3	0	82	3	30
2019	Non-shift worker	46	33	10	5	5	0	80	10	460
2018	Shift worker	47	35	18	0	0	0	82	0	19
2018	Non-shift worker	49	35	9	3	3	0	84	6	440
2017	Shift worker	49	33	7	8	0	4	84	8	23
2017	Non-shift worker	48	36	8	5	3	0	84	8	366
2014	Shift worker	43	46	7	0	5	0	88	5	41
2014	Non-shift worker	51	34	9	3	2	0	86	5	508

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	34	17	4	4	0	4	73	8	22
2020	Non-shift worker	36	31	15	9	9	0	0	67	18	465
2019	Shift worker	37	38	7	15	3	0	0	75	18	30
2019	Non-shift worker	28	28	17	13	12	2	0	57	26	462
2018	Shift worker	47	26	11	11	5	0	0	73	16	19
2018	Non-shift worker	31	32	21	8	7	1	0	64	15	440
2017	Shift worker	39	27	11	7	12	0	4	68	20	23
2017	Non-shift worker	25	33	20	12	9	2	0	59	21	365
2014	Shift worker	22	48	11	9	9	0	0	70	19	41
2014	Non-shift worker	24	33	20	12	9	2	1	58	21	508

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	39	18	4	4	0	0	74	8	21
2020	Non-shift worker	37	32	14	10	7	0	0	69	17	466
2019	Shift worker	44	31	7	15	3	0	0	75	18	30
2019	Non-shift worker	29	30	16	12	12	1	0	60	24	459
2018	Shift worker	47	32	5	16	0	0	0	79	16	19
2018	Non-shift worker	30	36	17	11	5	0	0	67	16	440
2017	Shift worker	25	42	13	11	4	0	4	70	16	23
2017	Non-shift worker	26	37	18	12	6	0	0	63	18	366
2014	Shift worker	24	50	9	9	7	0	0	74	17	41
2014	Non-shift worker	27	37	17	12	6	1	1	64	19	508

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	29	25	9	4	0	0	61	13	22
2020	Non-shift worker	34	21	19	12	11	3	0	57	24	469
2019	Shift worker	31	27	16	14	3	10	0	64	18	30
2019	Non-shift worker	26	22	20	14	13	4	1	51	28	462
2018	Shift worker	36	37	4	13	10	0	0	73	22	19
2018	Non-shift worker	29	23	22	13	9	4	0	54	23	439
2017	Shift worker	23	25	10	21	4	8	10	59	30	23
2017	Non-shift worker	25	28	15	17	10	4	1	56	28	366
2014	Shift worker	28	30	16	11	12	2	0	60	24	41
2014	Non-shift worker	25	26	20	11	12	6	1	54	25	508

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	21	41	37	22
2020	Non-shift worker	39	27	34	469
2019	Shift worker	53	13	34	30
2019	Non-shift worker	41	23	36	463
2018	Shift worker	25	36	38	19
2018	Non-shift worker	39	26	36	443
2017	Shift worker	58	16	27	23
2017	Non-shift worker	39	30	31	366
2014	Shift worker	37	39	24	41
2014	Non-shift worker	37	24	38	508

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	0	20	30	0	50	0	15
2019	Non-shift worker	8	14	61	2	8	7	193
2017	Shift worker	0	13	26	7	47	7	13
2017	Non-shift worker	11	12	54	5	11	7	143
2014	Shift worker	6	19	50	0	9999	24	16
2014	Non-shift worker	11	19	51	5	9999	14	188

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	25	16	4	0	19	13	70	6	22
2020	Non-shift worker	20	15	14	4	4	35	7	62	14	469
2019	Shift worker	17	16	20	6	0	20	22	55	11	30
2019	Non-shift worker	15	13	19	8	7	29	8	44	25	459
2018	Shift worker	32	4	34	4	4	16	5	46	11	20
2018	Non-shift worker	14	17	23	5	5	31	5	48	16	440
2017	Shift worker	18	23	11	8	11	25	4	57	27	23
2017	Non-shift worker	17	16	18	6	6	31	6	52	19	366
2014	Shift worker	16	25	24	5	5	20	5	55	13	41
2014	Non-shift worker	13	17	20	6	7	30	6	48	20	508

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	27	9	4	0	9	5	84	5	22
2020	Non-shift worker	35	28	14	5	3	14	1	74	9	469
2019	Shift worker	33	32	11	0	3	17	4	82	4	29
2019	Non-shift worker	26	27	23	6	6	11	1	60	14	463
2018	Shift worker	33	38	13	4	0	12	0	80	5	20
2018	Non-shift worker	26	38	18	5	3	10	0	71	9	440
2017	Shift worker	25	31	27	4	0	13	0	65	5	23
2017	Non-shift worker	31	33	13	5	5	12	1	74	11	364
2014	Shift worker	28	28	30	2	3	5	5	62	5	41
2014	Non-shift worker	26	34	19	4	4	12	1	69	9	508

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	20
2018	Non-shift worker	6	94	439

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	25	75	29

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	29

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	29

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	28	72	29

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	29	71	29

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	29	71	29

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	29

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	27	73	29

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	52	48	29

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	29

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	24	76	29

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	31	69	29

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	32	68	29

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	25	75	29

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	50	50	29

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	29

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	56	44	29

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	9	18	4	4	15	17	62	12	22
2020	Non-shift worker	22	14	16	3	2	37	5	63	10	466
2019	Shift worker	17	21	11	4	3	23	21	67	12	30
2019	Non-shift worker	16	13	21	3	4	33	9	51	12	462
2018	Shift worker	32	19	23	0	0	16	9	69	0	20
2018	Non-shift worker	15	17	20	2	3	35	7	56	9	441
2017	Shift worker	20	21	23	4	8	25	0	55	15	23
2017	Non-shift worker	18	13	21	2	2	39	5	55	8	366
2014	Shift worker	21	20	21	2	3	23	9	62	7	41
2014	Non-shift worker	15	14	18	2	4	37	10	54	11	508

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	31	9	4	4	5	5	81	9	22
2020	Non-shift worker	36	27	16	4	3	13	1	73	8	469
2019	Shift worker	35	31	12	0	6	10	6	78	7	30
2019	Non-shift worker	27	26	22	4	4	15	2	64	10	461
2018	Shift worker	42	33	13	0	0	12	0	85	0	20
2018	Non-shift worker	28	32	18	3	3	16	1	71	7	442
2017	Shift worker	23	32	15	0	4	25	0	74	5	23
2017	Non-shift worker	35	30	14	2	2	16	1	79	5	366
2014	Shift worker	24	43	18	0	3	12	0	76	3	41
2014	Non-shift worker	30	27	17	2	3	19	2	72	6	508

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	14	5	5	19	0	0	70	25	21
2020	Non-shift worker	41	24	16	9	8	0	1	67	17	469

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	24	0	24	4	0	72	28	21
2020	Non-shift worker	39	27	16	10	7	1	66	18	469
2019	Shift worker	22	27	21	22	7	0	49	29	30
2019	Non-shift worker	28	26	21	12	12	1	54	24	462
2018	Shift worker	32	29	29	10	0	0	61	10	20
2018	Non-shift worker	24	26	24	12	14	1	50	26	443
2017	Shift worker	22	16	27	15	14	6	40	31	23
2017	Non-shift worker	24	25	18	10	19	3	51	31	365

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	24	20	19	12	0	49	31	22
2020	Non-shift worker	15	24	29	19	12	0	39	31	469
2019	Shift worker	30	24	26	8	13	0	53	21	30
2019	Non-shift worker	22	27	25	14	12	1	50	26	462
2018	Shift worker	21	45	29	5	0	0	66	5	20
2018	Non-shift worker	19	28	25	17	12	0	47	28	442
2017	Shift worker	40	15	21	11	11	0	56	23	23
2017	Non-shift worker	18	25	30	16	10	1	43	26	366

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	23	37	8	8	0	46	16	22
2020	Non-shift worker	23	28	23	17	9	0	51	27	469
2019	Shift worker	45	16	18	15	6	0	61	22	29
2019	Non-shift worker	26	28	23	11	11	1	55	22	455
2018	Shift worker	34	33	29	0	5	0	66	5	20
2018	Non-shift worker	24	25	26	14	10	1	49	25	442
2017	Shift worker	40	33	12	11	4	0	73	15	23
2017	Non-shift worker	18	29	26	16	9	1	48	26	365

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	19	23	16	17	0	0	44	34	22
2020	Non-shift worker	16	24	21	21	15	1	1	41	37	464
2019	Shift worker	27	25	15	20	13	0	0	52	33	30
2019	Non-shift worker	18	21	24	19	16	0	1	40	36	456
2018	Shift worker	26	40	19	11	5	0	0	66	15	20
2018	Non-shift worker	20	22	23	18	16	0	1	43	34	441
2017	Shift worker	31	25	10	19	11	0	4	58	31	23
2017	Non-shift worker	14	22	25	21	17	0	2	36	39	366

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	23	13	4	4	0	8	77	9	22
2020	Non-shift worker	35	32	17	7	7	1	3	69	14	467
2019	Shift worker	54	26	8	0	3	3	7	88	3	30
2019	Non-shift worker	48	22	12	9	5	0	4	73	14	460
2018	Shift worker	60	35	4	0	0	0	0	96	0	20
2018	Non-shift worker	42	26	14	9	3	0	5	73	13	442
2017	Shift worker	60	21	11	4	0	0	4	84	4	23
2017	Non-shift worker	40	24	19	7	2	1	7	69	10	363

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	19	27	4	0	0	4	68	4	22
2020	Non-shift worker	30	27	22	11	9	1	0	57	20	467
2019	Shift worker	56	4	27	11	3	0	0	60	14	30
2019	Non-shift worker	39	27	18	8	8	0	1	66	16	460
2018	Shift worker	36	28	16	20	0	0	0	64	20	20
2018	Non-shift worker	34	25	22	11	8	0	1	60	18	442
2017	Shift worker	42	21	21	4	7	0	4	66	12	23
2017	Non-shift worker	31	30	19	11	8	0	1	62	19	365

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	5	23	12	4	0	9	57	18	22
2020	Non-shift worker	31	23	21	11	10	0	3	56	22	465

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	25	26	9	0	0	4	64	10	22
2020	Non-shift worker	30	32	21	9	5	1	1	64	15	466
2019	Shift worker	38	24	22	14	3	0	0	62	17	30
2019	Non-shift worker	28	30	19	12	9	0	2	59	21	463
2018	Shift worker	28	47	15	11	0	0	0	75	11	20
2018	Non-shift worker	23	30	25	15	5	0	1	54	20	442
2017	Shift worker	50	18	12	12	8	0	0	68	20	22
2017	Non-shift worker	28	31	20	14	6	1	1	59	21	365

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	27	9	27	4	0	0	60	31	22
2020	Non-shift worker	19	35	21	14	11	1	1	55	25	468
2019	Shift worker	32	26	36	0	6	0	0	58	6	30
2019	Non-shift worker	17	28	24	18	12	0	0	45	30	457
2018	Shift worker	23	44	24	9	0	0	0	67	9	20
2018	Non-shift worker	14	32	24	16	13	0	0	47	30	442
2017	Shift worker	32	33	12	8	16	0	0	65	24	22
2017	Non-shift worker	17	27	27	15	13	0	1	44	29	365

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	27	19	17	0	0	64	17	22
2020	Non-shift worker	29	31	18	13	9	0	60	22	466
2019	Shift worker	33	28	23	10	6	0	61	16	30
2019	Non-shift worker	21	26	22	18	12	1	48	30	459
2018	Shift worker	26	41	18	15	0	0	67	15	20
2018	Non-shift worker	21	26	24	16	12	0	47	29	443
2017	Shift worker	32	32	16	8	12	0	65	20	22
2017	Non-shift worker	21	27	21	19	10	2	49	30	365

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	24	6	13	10	0	72	23	21
2020	Non-shift worker	46	27	11	7	8	1	74	15	467
2019	Shift worker	59	10	19	10	3	0	68	13	30
2019	Non-shift worker	41	26	14	8	10	1	68	18	461

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	19	22	4	4	0	0	70	8	22
2020	Non-shift worker	28	30	23	11	7	0	0	58	19	468

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	32	12	5	0	0	0	82	5	22
2020	Non-shift worker	27	34	21	10	7	0	0	62	17	468
2019	Shift worker	37	30	21	9	3	0	0	68	12	30
2019	Non-shift worker	33	30	19	10	6	0	1	64	17	456
2018	Shift worker	41	30	14	15	0	0	0	71	15	20
2018	Non-shift worker	31	29	24	11	5	0	0	60	16	440
2017	Shift worker	44	28	20	4	4	0	0	72	8	22
2017	Non-shift worker	29	30	20	9	9	1	2	61	19	364

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	8	20	0	5	5	4	73	6	22
2020	Non-shift worker	49	28	13	5	3	1	1	78	8	466
2019	Shift worker	68	17	12	0	3	0	0	85	3	30
2019	Non-shift worker	55	22	11	6	4	0	2	79	10	461
2018	Shift worker	55	34	10	0	0	0	0	90	0	20
2018	Non-shift worker	52	26	11	5	4	0	1	79	10	442
2017	Shift worker	56	17	11	4	8	0	4	76	12	23
2017	Non-shift worker	59	20	10	5	4	0	1	81	9	364

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	27	13	4	5	0	0	77	9	22
2020	Non-shift worker	35	34	17	7	5	0	0	70	12	468

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	22	15	0	0	0	0	85	0	22
2020	Non-shift worker	70	14	6	3	2	0	5	88	5	467
2019	Shift worker	72	15	10	0	0	0	3	90	0	29
2019	Non-shift worker	74	11	6	1	3	1	5	90	4	461
2018	Shift worker	75	19	6	0	0	0	0	94	0	20
2018	Non-shift worker	68	14	7	3	2	0	6	87	5	440

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	79	9	0	8	0	0	4	92	8	22
2020	Non-shift worker	77	11	2	3	4	0	3	91	7	467
2019	Shift worker	71	12	14	0	3	0	0	83	3	30
2019	Non-shift worker	69	12	7	4	5	1	3	84	9	461
2018	Shift worker	77	9	10	0	4	0	0	86	4	20
2018	Non-shift worker	69	13	6	3	5	0	3	85	9	440
2017	Shift worker	60	21	4	0	11	0	4	84	12	23
2017	Non-shift worker	75	10	4	4	2	1	4	90	6	366

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	87	8	5	0	0	0	95	0	22
2020	Non-shift worker	70	20	5	2	1	2	91	4	464
2019	Shift worker	61	32	4	3	0	0	93	3	30
2019	Non-shift worker	57	25	12	2	2	1	83	4	459
2018	Shift worker	61	26	5	9	0	0	87	9	19
2018	Non-shift worker	54	26	11	4	4	2	81	8	442
2017	Shift worker	51	19	8	8	11	4	72	20	23
2017	Non-shift worker	61	22	8	4	1	3	86	5	366

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	82	0	10	8	0	0	82	8	21
2020	Non-shift worker	66	13	8	6	5	1	80	11	468
2019	Shift worker	73	20	4	3	0	0	93	3	29
2019	Non-shift worker	56	18	12	6	6	1	76	12	457
2018	Shift worker	48	26	22	4	0	0	74	4	19
2018	Non-shift worker	56	19	11	7	6	1	76	13	440
2017	Shift worker	62	15	0	4	15	4	80	20	23
2017	Non-shift worker	63	17	9	5	4	3	82	9	365

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	96	0	0	0	0	4	100	0	22
2020	Non-shift worker	62	12	5	2	2	17	91	4	469
2019	Shift worker	68	6	4	0	0	22	95	0	30
2019	Non-shift worker	59	11	7	2	1	20	88	4	458
2018	Shift worker	57	11	5	0	0	27	94	0	18
2018	Non-shift worker	56	12	8	1	1	21	87	3	441
2017	Shift worker	70	7	0	0	4	19	95	5	23
2017	Non-shift worker	59	13	6	2	0	20	90	2	365

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	91	5	4	0	0	0	0	96	0	22
2020	Non-shift worker	74	16	4	1	2	0	3	93	3	468
2019	Shift worker	87	3	7	0	0	0	3	93	0	30
2019	Non-shift worker	77	11	4	1	1	0	6	94	2	459
2018	Shift worker	68	17	6	0	0	0	9	93	0	19
2018	Non-shift worker	68	17	6	2	0	0	6	91	3	441
2017	Shift worker	66	11	4	0	4	4	11	91	4	23
2017	Non-shift worker	73	15	3	0	0	1	8	96	0	363

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	37	4	0	0	0	0	96	0	22
2020	Non-shift worker	70	16	6	3	3	0	2	87	6	469
2019	Shift worker	66	9	8	11	3	3	0	78	14	30
2019	Non-shift worker	68	11	8	5	4	1	4	82	10	459
2018	Shift worker	61	17	6	6	5	0	4	81	12	19
2018	Non-shift worker	63	16	6	5	6	0	4	82	12	443
2017	Shift worker	50	15	19	4	4	0	8	71	8	23
2017	Non-shift worker	63	15	8	2	5	1	6	84	8	366

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	13	17	9	0	4	72	10	22
2020	Non-shift worker	46	26	15	6	5	2	73	11	468
2019	Shift worker	48	33	13	4	3	0	81	7	30
2019	Non-shift worker	54	25	13	3	3	2	80	6	457
2018	Shift worker	56	22	11	12	0	0	78	12	19
2018	Non-shift worker	49	28	13	5	4	1	77	9	441
2017	Shift worker	54	13	17	4	4	8	73	8	23
2017	Non-shift worker	53	27	10	4	2	4	83	6	366

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	40	12	15	9	0	4	62	25	22
2020	Non-shift worker	29	41	22	4	3	0	0	70	8	468

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	28	32	15	0	0	0	53	15	22
2020	Non-shift worker	13	34	35	15	4	0	0	46	19	469
2019	Shift worker	26	38	23	13	0	0	0	64	13	30
2019	Non-shift worker	15	30	38	13	4	0	1	45	17	463
2018	Shift worker	15	31	50	5	0	0	0	45	5	20
2018	Non-shift worker	13	29	40	15	4	0	0	42	19	443
2017	Shift worker	16	37	25	11	7	0	4	55	20	23
2017	Non-shift worker	13	29	35	15	7	1	0	42	22	365

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	13	38	20	20	0	0	40	23	22
2020	Non-shift worker	11	21	37	22	9	0	0	31	32	466
2019	Shift worker	10	18	28	31	14	0	0	44	28	30
2019	Non-shift worker	10	18	36	22	13	0	0	36	28	459
2018	Shift worker	0	20	27	27	21	4	0	51	21	20
2018	Non-shift worker	6	19	43	22	10	0	0	32	25	435
2017	Shift worker	0	23	19	21	29	0	7	55	24	23
2017	Non-shift worker	9	20	37	22	11	0	1	34	29	365

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	56	4	0	4	4	92	4	22
2020	Non-shift worker	38	40	11	5	3	3	80	9	468
2019	Shift worker	27	38	22	7	3	3	67	10	30
2019	Non-shift worker	23	37	24	9	4	3	62	13	461
2018	Shift worker	37	44	11	0	9	0	81	9	20
2018	Non-shift worker	27	40	16	9	3	5	70	13	445
2017	Shift worker	31	34	23	4	7	0	66	11	23
2017	Non-shift worker	34	41	14	4	4	3	77	8	365

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	37	21	4	0	0	0	75	4	22
2020	Non-shift worker	36	32	15	8	6	3	0	70	15	468

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	32	25	4	0	0	0	71	4	22
2020	Non-shift worker	46	30	8	7	8	1	0	77	15	467

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	36	18	0	0	0	0	82	0	21
2020	Non-shift worker	57	25	10	3	3	2	0	84	6	461

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	20	16	9	4	0	4	69	14	22
2020	Non-shift worker	34	37	14	9	6	0	0	71	15	468
2019	Shift worker	21	51	20	6	3	0	0	72	9	30
2019	Non-shift worker	21	33	21	13	10	2	0	55	23	459
2018	Shift worker	32	32	27	4	5	0	0	64	9	20
2018	Non-shift worker	25	37	16	13	7	2	0	63	21	444
2017	Shift worker	35	27	15	8	15	0	0	62	23	23
2017	Non-shift worker	21	41	13	11	12	2	0	63	23	364

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	24	24	0	0	0	4	75	0	22
2020	Non-shift worker	40	43	9	4	2	1	0	84	7	468

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	37	15	4	0	0	4	81	4	22
2020	Non-shift worker	42	40	10	4	3	1	0	83	7	467

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	52	8	5	4	0	4	82	10	22
2020	Non-shift worker	35	39	16	5	2	1	0	76	7	462

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	34	5	4	0	0	4	90	4	21
2020	Non-shift worker	46	34	13	3	2	2	1	82	5	464

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	25	4	0	4	0	4	92	4	22
2020	Non-shift worker	75	18	3	1	0	2	0	95	1	467

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	38	4	4	0	0	4	92	4	22
2020	Non-shift worker	54	32	8	2	2	2	0	88	4	466

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	43	13	0	0	0	0	87	0	22
2020	Non-shift worker	56	30	6	4	3	1	0	87	7	467

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	25	12	9	0	0	4	78	10	22
2020	Non-shift worker	59	26	9	3	2	1	0	86	5	464

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	22
2020	Non-shift worker	8	92	468

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	18	82	22
2020	Non-shift worker	15	85	466
2019	Shift worker	10	90	30
2019	Non-shift worker	18	82	461
2017	Non-shift worker	18	82	365
2014	Non-shift worker	17	83	507

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	84	16	66
2014	Non-shift worker	85	15	84

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	47	41	3	7	2	0	0	87	9	56
2014	Non-shift worker	58	28	3	10	1	0	0	86	12	71

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	34	4	4	0	0	0	92	4	22
2020	Non-shift worker	57	28	5	3	2	2	2	88	6	469

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	60	15	0	70	30	22
2020	Non-shift worker	30	50	19	1	62	38	469

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	13	12	4	0	4	13	81	5	22
2020	Non-shift worker	44	18	14	7	6	2	8	69	15	468
2019	Shift worker	38	27	14	11	3	0	7	70	15	30
2019	Non-shift worker	34	21	15	11	11	2	5	60	24	458
2018	Shift worker	47	29	4	0	15	0	5	80	15	20
2018	Non-shift worker	36	17	16	13	12	1	5	56	27	443

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canada School of Public Service by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 63a. From whom did you experience discrimination on the job? Co-workers

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Question 64a. Please indicate the type of discrimination you experienced. Race

Question 64e. Please indicate the type of discrimination you experienced. Age

Question 64f. Please indicate the type of discrimination you experienced. Sex

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Question 64l. Please indicate the type of discrimination you experienced. Disability

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Question 64n. Please indicate the type of discrimination you experienced. Other

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.