2020 Public Service Employee Survey Results for Library and Archives Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	48	11	15	0	74	15	27
2020	Communications or public affairs	11	69	11	6	3	80	8	36
2020	Access to information and privacy	23	53	5	17	3	76	19	41
2020	Library services	35	44	4	16	1	79	17	123
2020	Administration and operations	39	52	0	9	0	91	9	65
2020	Human resources	38	44	10	8	0	83	8	41
2020	Financial management	27	61	6	6	0	89	6	18
2020	Real property	34	47	0	18	0	82	18	17
2020	Materiel management	55	37	8	0	0	92	0	13
2020	Information management	31	54	6	7	2	85	9	51
2020	Information technology	45	36	12	4	2	81	6	48
2020	Policy	32	43	0	4	21	75	25	19
2020	Project management	44	30	5	21	0	74	21	20
2020	Other services to the public	32	49	6	9	4	81	13	58
2020	None of the above	25	42	11	19	3	66	23	96

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	37	4	4	0	4	0	92	4	27
2020	Communications or public affairs	53	41	6	0	0	0	0	94	0	36
2020	Access to information and privacy	76	22	0	2	0	0	0	98	2	41
2020	Library services	68	26	2	3	0	0	1	94	3	124
2020	Administration and operations	78	20	0	2	0	0	0	98	2	64
2020	Human resources	70	28	0	3	0	0	0	97	3	40
2020	Financial management	73	27	0	0	0	0	0	100	0	18
2020	Real property	68	25	0	0	0	7	0	100	0	16
2020	Materiel management	100	0	0	0	0	0	0	100	0	13
2020	Information management	74	22	2	2	0	0	0	96	2	51
2020	Information technology	72	21	2	0	4	0	0	94	4	48
2020	Policy	79	10	0	0	6	6	0	94	6	18
2020	Project management	75	16	5	0	5	0	0	91	5	20
2020	Other services to the public	76	16	5	3	0	0	0	91	3	58
2020	None of the above	64	22	6	9	0	0	0	86	9	95
2017	Client contact centre	41	44	8	5	2	0	0	85	7	39
2017	Communications or public affairs	60	34	3	3	0	0	0	94	3	35
2017	Access to information and privacy	92	8	0	0	0	0	0	100	0	25
2017	Library services	62	29	3	3	1	0	2	93	4	134
2017	Administration and operations	55	41	5	0	0	0	0	95	0	68
2017	Human resources	66	29	2	2	0	0	0	95	2	39
2017	Financial management	68	32	0	0	0	0	0	100	0	22
2017	Materiel management	92	8	0	0	0	0	0	100	0	12
2017	Information management	74	24	0	2	0	0	0	98	2	58
2017	Information technology	61	28	4	5	2	0	0	89	7	54
2017	Policy	52	35	0	13	0	0	0	87	13	15
2017	Project management	69	27	4	0	0	0	0	96	0	29
2017	Other services to the public	70	23	0	5	0	0	3	95	5	40
2017	None of the above	60	35	1	2	2	0	1	96	3	123
2014	Client contact centre	40	39	14	4	0	2	0	82	4	46
2014	Communications or public affairs	62	30	0	5	3	0	0	92	8	37
2014	Access to information and privacy	70	27	3	0	0	0	0	97	0	29
2014	Science and technology	91	9	0	0	0	0	0	100	0	12
2014	Library services	62	31	4	2	1	0	1	93	2	152
2014	Administration and operations	66	27	4	1	0	1	0	94	1	86
2014	Human resources	51	41	7	0	0	0	0	93	0	30
2014	Financial management	63	32	0	0	5	0	0	95	5	19
2014	Materiel management	79	12	5	5	0	0	0	90	5	17
2014	Information management	54	31	7	6	2	0	0	85	9	114
2014	Information technology	50	29	5	13	2	0	2	80	15	55
2014	Evaluation	67	27	7	0	0	0	0	93	0	15
2014	Other services to the public	63	22	5	7	0	0	2	87	7	38
2014	None of the above	62	32	4	2	1	1	0	94	2	135

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	37	26	14	0	0	60	14	27
2020	Communications or public affairs	17	42	19	14	8	0	58	22	36
2020	Access to information and privacy	31	45	14	7	3	0	76	10	41
2020	Library services	33	41	11	14	1	0	74	15	124
2020	Administration and operations	36	39	9	12	4	0	74	16	65
2020	Human resources	31	45	2	20	2	0	76	22	41
2020	Financial management	16	55	11	18	0	0	71	18	18
2020	Real property	46	36	0	12	6	0	82	18	17
2020	Materiel management	54	31	8	0	0	7	92	0	13
2020	Information management	37	43	10	5	4	0	80	9	51
2020	Information technology	43	34	13	8	2	0	77	10	48
2020	Policy	32	32	0	15	21	0	64	36	19
2020	Project management	40	26	20	14	0	0	66	14	20
2020	Other services to the public	44	29	7	12	7	0	73	20	57
2020	None of the above	26	42	13	12	6	0	68	19	96
2019	Client contact centre	40	46	6	7	0	0	87	7	33
2019	Communications or public affairs	48	46	5	0	0	0	95	0	36
2019	Access to information and privacy	53	38	6	3	0	0	91	3	45
2019	Library services	47	37	8	5	3	0	84	8	132
2019	Administration and operations	56	33	5	4	1	0	90	5	81
2019	Human resources	52	37	0	11	0	0	89	11	45
2019	Financial management	75	25	0	0	0	0	100	0	25
2019	Real property	31	35	6	20	8	0	67	27	16
2019	Materiel management	56	21	7	8	8	0	77	15	14
2019	Information management	49	37	5	8	1	0	86	9	77
2019	Information technology	56	32	6	4	2	0	88	6	66
2019	Policy	66	29	5	0	0	0	95	0	21
2019	Project management	47	38	6	6	3	0	85	9	34
2019	Other services to the public	36	45	7	6	7	0	80	13	46
2019	None of the above	51	33	4	11	2	0	84	12	104
2017	Client contact centre	36	50	8	5	0	0	87	5	39
2017	Communications or public affairs	62	29	6	3	0	0	91	3	35
2017	Access to information and privacy	36	44	0	20	0	0	80	20	25
2017	Library services	51	37	5	4	2	2	89	5	134
2017	Administration and operations	46	38	9	4	3	0	84	8	67
2017	Human resources	50	31	11	5	2	0	82	7	39
2017	Financial management	63	29	0	5	4	0	91	9	22
2017	Materiel management	48	44	0	8	0	0	92	8	12
2017	Information management	49	37	9	5	0	0	86	5	58
2017	Information technology	45	39	7	2	7	0	84	9	54
2017	Policy	55	32	6	6	0	0	87	6	16
2017	Project management	66	24	7	0	3	0	90	3	29
2017	Other services to the public	34	36	12	18	0	0	70	18	40
2017	None of the above	43	40	4	9	4	0	83	13	123
2014	Client contact centre	32	50	7	9	2	0	82	11	46
2014	Communications or public affairs	60	27	3	5	5	0	87	11	37
2014	Access to information and privacy	43	37	10	10	0	0	80	10	29
2014	Science and technology	49	33	18	0	0	0	82	0	12
2014	Library services	39	45	9	6	1	0	84	7	152
2014	Administration and operations	55	30	8	7	1	0	85	8	87
2014	Human resources	40	56	0	5	0	0	95	5	30
2014	Financial management	46	49	0	0	5	0	95	5	19
2014	Materiel management	28	47	7	12	7	0	75	18	17
2014	Information management	47	37	6	5	4	0	84	10	113
2014	Information technology	37	41	11	9	2	0	78	11	55
2014	Evaluation	40	47	7	0	7	0	87	7	15
2014	Other services to the public	37	37	5	17	5	0	73	22	38
2014	None of the above	43	45	3	7	3	0	88	9	135

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	52	15	4	0	0	0	82	4	27
2020	Communications or public affairs	22	28	34	11	3	0	3	51	14	36
2020	Access to information and privacy	20	56	7	17	0	0	0	76	17	41
2020	Library services	35	43	12	7	1	0	3	80	8	123
2020	Administration and operations	49	33	11	6	0	0	1	83	6	65
2020	Human resources	31	59	5	5	0	0	0	90	5	41
2020	Financial management	26	57	17	0	0	0	0	83	0	18
2020	Real property	16	54	23	7	0	0	0	70	7	17
2020	Materiel management	55	30	7	7	0	0	0	85	7	13
2020	Information management	34	48	10	7	0	0	0	83	7	51
2020	Information technology	43	28	19	6	2	0	2	72	8	48
2020	Policy	45	23	6	23	0	0	4	71	24	18
2020	Project management	39	36	9	15	0	0	0	76	15	20
2020	Other services to the public	43	36	7	10	4	0	0	79	14	58
2020	None of the above	31	34	16	13	5	0	2	66	18	96
2019	Client contact centre	37	44	6	14	0	0	0	80	14	33
2019	Communications or public affairs	49	32	11	6	0	3	0	83	6	36
2019	Access to information and privacy	31	42	11	8	9	0	0	73	17	44
2019	Library services	24	51	10	12	2	0	0	75	15	133
2019	Administration and operations	40	42	6	11	0	0	0	83	11	81
2019	Human resources	34	51	6	6	2	0	0	85	8	45
2019	Financial management	42	50	8	0	0	0	0	92	0	25
2019	Real property	23	37	26	14	0	0	0	61	14	16
2019	Materiel management	29	49	0	15	8	0	0	77	23	14
2019	Information management	41	40	9	8	1	0	0	81	10	76
2019	Information technology	38	31	20	7	2	2	0	71	9	65
2019	Policy	43	43	4	5	5	0	0	85	10	21
2019	Project management	39	40	11	6	3	0	0	79	10	34
2019	Other services to the public	30	48	9	6	7	0	0	79	13	46
2019	None of the above	34	41	10	15	0	0	0	75	15	105
2018	Client contact centre	27	56	10	3	4	0	0	82	7	27
2018	Communications or public affairs	37	30	20	10	0	0	3	69	10	30
2018	Access to information and privacy	37	50	14	0	0	0	0	86	0	28
2018	Library services	27	60	7	5	1	0	0	87	6	109
2018	Administration and operations	26	49	9	15	1	0	0	75	16	64
2018	Human resources	24	51	8	14	3	0	0	75	17	35
2018	Financial management	31	51	13	4	0	0	0	82	4	23
2018	Real property	39	28	24	0	9	0	0	67	9	10
2018	Materiel management	34	58	0	0	8	0	0	92	8	11
2018	Information management	23	58	8	8	3	0	0	80	11	59
2018	Information technology	34	41	19	5	2	0	0	75	7	59
2018	Policy	51	37	12	0	0	0	0	88	0	19
2018	Project management	36	41	16	7	0	0	0	77	7	30
2018	Other services to the public	28	54	10	8	0	0	0	82	8	37
2018	None of the above	33	43	7	13	4	0	0	75	17	81
2017	Client contact centre	36	41	13	8	2	0	0	77	10	39
2017	Communications or public affairs	51	26	15	3	6	0	0	77	9	35
2017	Access to information and privacy	43	30	11	12	4	0	0	73	16	26
2017	Library services	34	45	9	8	2	1	1	81	11	133
2017	Administration and operations	38	43	10	4	3	0	1	82	7	68
2017	Human resources	28	39	11	12	8	0	2	68	21	39
2017	Financial management	42	30	18	9	0	0	0	73	9	22
2017	Materiel management	23	61	0	16	0	0	0	84	16	12
2017	Information management	37	43	8	12	0	0	0	80	12	58
2017	Information technology	24	39	17	11	10	0	0	63	20	54
2017	Policy	42	51	0	0	6	0	0	94	6	16
2017	Project management	38	45	3	14	0	0	0	83	14	29
2017	Other services to the public	26	44	10	15	5	0	0	70	20	40
2017	None of the above	21	51	11	13	3	0	1	73	16	122
2014	Client contact centre	18	50	19	13	0	0	0	69	13	46
2014	Communications or public affairs	44	35	14	5	3	0	0	78	8	37
2014	Access to information and privacy	33	30	10	24	3	0	0	63	27	29
2014	Science and technology	26	58	0	16	0	0	0	84	16	12
2014	Library services	29	47	9	9	4	0	2	77	14	152
2014	Administration and operations	33	40	10	11	4	0	2	74	15	87
2014	Human resources	24	52	18	6	0	0	0	76	6	30
2014	Financial management	21	62	5	6	5	0	0	83	11	19
2014	Materiel management	36	27	0	37	0	0	0	63	37	17
2014	Information management	30	43	9	12	5	0	0	73	18	114
2014	Information technology	18	42	13	24	2	0	2	61	26	55
2014	Evaluation	33	40	13	13	0	0	0	73	13	15
2014	Other services to the public	23	28	21	20	8	0	0	51	28	38
2014	None of the above	28	37	14	14	6	0	0	65	20	135

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	46	20	4	0	0	0	77	4	27
2020	Communications or public affairs	14	55	19	8	3	0	0	69	11	36
2020	Access to information and privacy	40	48	5	7	0	0	0	88	7	41
2020	Library services	52	33	8	6	1	1	0	85	6	123
2020	Administration and operations	45	41	3	9	2	0	0	86	11	65
2020	Human resources	36	41	3	18	3	0	0	77	20	41
2020	Financial management	37	28	23	12	0	0	0	65	12	18
2020	Real property	37	25	32	6	0	0	0	61	6	16
2020	Materiel management	62	30	8	0	0	0	0	92	0	13
2020	Information management	37	48	9	6	0	0	0	85	6	51
2020	Information technology	50	24	14	8	2	2	0	75	10	48
2020	Policy	27	37	15	11	11	0	0	64	21	19
2020	Project management	44	37	9	10	0	0	0	81	10	20
2020	Other services to the public	40	43	5	5	6	0	0	84	11	56
2020	None of the above	27	43	15	13	2	0	0	70	15	96
2019	Client contact centre	42	52	6	0	0	0	0	94	0	31
2019	Communications or public affairs	64	22	8	6	0	0	0	86	6	36
2019	Access to information and privacy	52	36	11	2	0	0	0	87	2	45
2019	Library services	41	43	5	10	0	1	0	85	10	131
2019	Administration and operations	61	26	6	7	0	0	0	87	7	81
2019	Human resources	53	37	7	3	0	0	0	90	3	45
2019	Financial management	64	32	4	0	0	0	0	96	0	24
2019	Real property	41	37	6	16	0	0	0	78	16	16
2019	Materiel management	52	34	0	6	8	0	0	86	14	14
2019	Information management	49	38	10	1	1	0	0	87	3	77
2019	Information technology	59	27	5	7	0	2	0	88	7	66
2019	Policy	62	25	0	14	0	0	0	86	14	21
2019	Project management	67	23	3	7	0	0	0	90	7	34
2019	Other services to the public	50	31	11	4	4	0	0	80	9	46
2019	None of the above	51	34	9	6	0	0	0	86	6	105
2017	Client contact centre	39	54	8	0	0	0	0	92	0	39
2017	Communications or public affairs	51	40	3	6	0	0	0	91	6	35
2017	Access to information and privacy	61	23	8	4	0	0	4	88	4	26
2017	Library services	48	42	4	5	1	0	0	90	6	134
2017	Administration and operations	53	39	5	3	0	0	0	92	3	67
2017	Human resources	40	45	5	10	0	0	0	85	10	39
2017	Financial management	65	35	0	0	0	0	0	100	0	22
2017	Materiel management	25	75	0	0	0	0	0	100	0	12
2017	Information management	43	48	7	2	0	0	0	91	2	58
2017	Information technology	51	35	6	7	2	0	0	86	9	54
2017	Policy	52	34	0	14	0	0	0	86	14	15
2017	Project management	56	38	0	7	0	0	0	93	7	29
2017	Other services to the public	39	32	26	2	0	0	0	72	2	40
2017	None of the above	40	41	11	6	2	0	1	81	8	123
2014	Client contact centre	31	41	21	5	2	0	0	72	7	46
2014	Communications or public affairs	54	30	8	5	0	3	0	86	5	37
2014	Access to information and privacy	29	54	7	10	0	0	0	83	10	29
2014	Science and technology	59	41	0	0	0	0	0	100	0	12
2014	Library services	38	43	10	6	2	1	0	82	8	152
2014	Administration and operations	48	36	9	7	0	0	0	84	7	87
2014	Human resources	60	34	6	0	0	0	0	94	0	30
2014	Financial management	25	65	5	0	0	0	5	95	0	19
2014	Materiel management	50	38	12	0	0	0	0	88	0	17
2014	Information management	49	36	10	4	2	0	0	84	6	114
2014	Information technology	38	40	14	4	4	0	0	78	7	55
2014	Evaluation	67	20	7	0	7	0	0	87	7	15
2014	Other services to the public	41	35	11	5	8	0	0	76	13	38
2014	None of the above	41	45	9	3	2	0	1	86	5	135

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	42	17	7	4	0	0	72	11	27
2020	Communications or public affairs	50	39	8	0	3	0	0	89	3	36
2020	Access to information and privacy	60	26	10	2	0	0	3	88	2	41
2020	Library services	47	30	14	7	1	0	0	77	9	123
2020	Administration and operations	64	22	9	3	2	0	0	86	5	64
2020	Human resources	41	47	8	5	0	0	0	87	5	41
2020	Financial management	38	56	6	0	0	0	0	94	0	18
2020	Real property	47	18	22	7	0	0	6	70	7	17
2020	Materiel management	50	50	0	0	0	0	0	100	0	12
2020	Information management	66	30	4	0	0	0	0	96	0	50
2020	Information technology	50	33	8	4	4	0	0	83	9	46
2020	Policy	43	37	5	9	5	0	0	80	15	19
2020	Project management	48	37	11	5	0	0	0	85	5	20
2020	Other services to the public	54	25	12	4	5	0	0	79	9	57
2020	None of the above	40	32	12	9	5	2	0	74	14	95
2019	Client contact centre	34	37	12	9	3	3	2	75	13	33
2019	Communications or public affairs	67	27	3	3	0	0	0	95	3	36
2019	Access to information and privacy	41	33	13	6	4	0	2	76	10	45
2019	Library services	39	35	13	9	2	1	1	76	11	132
2019	Administration and operations	53	34	4	7	1	0	1	88	8	81
2019	Human resources	42	36	6	13	2	0	0	79	15	44
2019	Financial management	54	39	8	0	0	0	0	92	0	25
2019	Real property	43	37	6	6	8	0	0	80	14	16
2019	Materiel management	64	8	13	8	8	0	0	72	15	14
2019	Information management	59	28	7	3	1	0	1	89	4	77
2019	Information technology	57	24	9	3	3	3	0	84	6	66
2019	Policy	62	24	8	5	0	0	0	86	5	21
2019	Project management	64	24	3	3	3	3	0	91	6	34
2019	Other services to the public	45	26	12	10	4	0	3	73	15	46
2019	None of the above	52	22	12	9	4	1	1	75	12	105
2018	Client contact centre	32	46	14	4	4	0	0	79	8	27
2018	Communications or public affairs	43	54	3	0	0	0	0	97	0	30
2018	Access to information and privacy	39	52	3	3	0	0	3	93	3	28
2018	Library services	47	32	8	7	5	1	0	80	12	109
2018	Administration and operations	56	27	8	2	7	0	0	83	9	64
2018	Human resources	30	40	8	16	5	0	0	71	21	36
2018	Financial management	45	46	9	0	0	0	0	91	0	22
2018	Real property	61	30	0	9	0	0	0	91	9	10
2018	Materiel management	50	19	23	0	8	0	0	69	8	11
2018	Information management	53	37	9	2	0	0	0	89	2	59
2018	Information technology	50	33	9	5	2	2	0	84	7	57
2018	Policy	62	34	4	0	0	0	0	96	0	19
2018	Project management	56	23	14	7	0	0	0	79	7	30
2018	Other services to the public	46	25	13	11	5	0	0	71	16	36
2018	None of the above	51	31	10	2	1	4	0	86	4	82
2017	Client contact centre	30	54	8	5	0	0	3	87	5	39
2017	Communications or public affairs	54	22	12	6	6	0	0	76	12	35
2017	Access to information and privacy	41	23	12	8	8	0	8	70	17	26
2017	Library services	47	33	9	4	3	2	1	83	7	134
2017	Administration and operations	53	28	9	5	4	0	0	82	9	67
2017	Human resources	31	40	12	7	5	0	5	75	13	39
2017	Financial management	61	34	5	0	0	0	0	95	0	22
2017	Materiel management	52	31	8	0	9	0	0	83	9	12
2017	Information management	62	28	7	2	2	0	0	89	3	58
2017	Information technology	43	37	13	2	3	0	2	81	5	54
2017	Policy	44	37	0	0	13	0	6	86	14	16
2017	Project management	59	34	7	0	0	0	0	93	0	29
2017	Other services to the public	40	35	10	13	2	0	0	75	15	40
2017	None of the above	47	27	11	9	3	2	1	76	12	123
2014	Client contact centre	30	45	13	7	5	0	0	75	12	46
2014	Communications or public affairs	49	37	8	3	3	0	0	86	5	37
2014	Access to information and privacy	27	35	20	14	0	4	0	65	14	29
2014	Science and technology	75	16	9	0	0	0	0	91	0	12
2014	Library services	35	34	18	6	6	0	1	70	12	152
2014	Administration and operations	47	33	10	7	2	0	0	80	9	86
2014	Human resources	35	52	10	3	0	0	0	87	3	30
2014	Financial management	35	59	0	6	0	0	0	94	6	19
2014	Materiel management	22	48	16	7	7	0	0	70	13	17
2014	Information management	44	29	14	7	3	2	2	75	11	114
2014	Information technology	38	33	15	5	7	0	2	72	13	55
2014	Evaluation	67	20	13	0	0	0	0	87	0	15
2014	Other services to the public	37	31	12	7	11	0	2	70	18	38
2014	None of the above	33	38	11	10	4	2	2	74	14	135

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	40	26	8	4	0	0	62	11	27
2020	Communications or public affairs	36	42	11	6	6	0	0	78	11	36
2020	Access to information and privacy	35	51	5	7	3	0	0	86	10	41
2020	Library services	34	52	6	6	2	0	0	86	8	124
2020	Administration and operations	49	33	12	6	0	0	0	82	6	65
2020	Human resources	31	54	12	3	0	0	0	85	3	41
2020	Financial management	44	46	10	0	0	0	0	90	0	18
2020	Real property	45	18	25	12	0	0	0	63	12	17
2020	Materiel management	54	39	7	0	0	0	0	93	0	13
2020	Information management	45	33	14	7	2	0	0	78	8	51
2020	Information technology	36	35	17	8	2	2	0	73	10	48
2020	Policy	48	37	9	5	0	0	0	85	5	19
2020	Project management	40	51	0	0	9	0	0	91	9	20
2020	Other services to the public	50	36	5	5	4	0	0	86	9	58
2020	None of the above	32	47	12	4	5	0	0	79	9	96
2019	Client contact centre	36	44	10	6	0	0	3	83	7	33
2019	Communications or public affairs	41	34	22	0	3	0	0	75	3	36
2019	Access to information and privacy	38	47	8	2	5	0	0	85	7	45
2019	Library services	39	46	7	6	1	0	0	85	7	133
2019	Administration and operations	42	40	10	6	3	0	0	82	9	80
2019	Human resources	35	52	8	4	0	0	0	87	4	45
2019	Financial management	50	46	4	0	0	0	0	96	0	25
2019	Real property	29	49	6	8	8	0	0	78	16	16
2019	Materiel management	58	36	6	0	0	0	0	94	0	14
2019	Information management	45	35	12	8	0	0	0	80	8	76
2019	Information technology	41	37	16	4	2	0	0	78	6	66
2019	Policy	57	23	15	5	0	0	0	80	5	21
2019	Project management	47	35	14	0	3	0	0	82	3	34
2019	Other services to the public	48	32	14	4	2	0	0	79	7	46
2019	None of the above	54	26	7	8	5	0	0	81	12	105
2018	Client contact centre	35	51	7	7	0	0	0	86	7	26
2018	Communications or public affairs	30	53	14	3	0	0	0	83	3	30
2018	Access to information and privacy	56	26	17	0	0	0	0	83	0	28
2018	Library services	42	37	10	7	3	1	0	80	10	109
2018	Administration and operations	37	46	5	12	0	0	0	83	12	64
2018	Human resources	29	47	11	8	5	0	0	76	13	36
2018	Financial management	38	45	13	4	0	0	0	83	4	23
2018	Materiel management	31	47	0	13	9	0	0	78	22	10
2018	Information management	42	39	10	3	5	0	0	81	9	58
2018	Information technology	29	44	20	5	2	0	0	73	7	59
2018	Policy	35	49	16	0	0	0	0	84	0	19
2018	Project management	56	37	7	0	0	0	0	93	0	30
2018	Other services to the public	46	31	14	6	3	0	0	77	8	35
2018	None of the above	49	37	4	7	1	0	1	88	9	82
2017	Client contact centre	30	55	8	5	2	0	0	85	7	39
2017	Communications or public affairs	52	34	9	6	0	0	0	86	6	35
2017	Access to information and privacy	46	30	8	8	4	0	4	79	13	26
2017	Library services	40	49	5	4	2	0	0	90	5	134
2017	Administration and operations	45	37	12	2	4	0	0	82	6	68
2017	Human resources	36	45	15	5	0	0	0	81	5	39
2017	Financial management	52	40	4	4	0	0	0	91	4	22
2017	Materiel management	17	50	25	9	0	0	0	67	9	12
2017	Information management	52	29	9	7	4	0	0	81	10	58
2017	Information technology	32	41	13	9	6	0	0	72	15	54
2017	Policy	31	37	19	12	0	0	0	68	12	16
2017	Project management	46	48	7	0	0	0	0	93	0	29
2017	Other services to the public	37	45	7	8	3	0	0	82	10	40
2017	None of the above	39	45	7	6	4	0	0	83	10	123
2014	Client contact centre	29	51	13	4	2	0	0	80	6	46
2014	Communications or public affairs	36	48	3	11	3	0	0	84	13	37
2014	Access to information and privacy	38	46	3	13	0	0	0	84	13	29
2014	Science and technology	41	35	16	8	0	0	0	76	8	12
2014	Library services	28	48	14	6	4	0	0	76	10	151
2014	Administration and operations	29	47	12	7	4	1	0	77	11	87
2014	Human resources	36	48	13	3	0	0	0	84	3	30
2014	Financial management	15	41	30	6	8	0	0	56	14	19
2014	Materiel management	13	35	27	25	0	0	0	48	25	17
2014	Information management	35	36	13	10	6	0	0	71	16	114
2014	Information technology	22	49	16	9	4	0	0	71	13	55
2014	Evaluation	27	53	20	0	0	0	0	80	0	15
2014	Other services to the public	43	29	10	5	12	0	0	73	17	38
2014	None of the above	32	45	14	3	5	1	0	78	8	135

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	23	22	29	0	0	0	49	29	27
2020	Communications or public affairs	39	41	11	8	0	0	0	80	8	36
2020	Access to information and privacy	45	36	10	10	0	0	0	81	10	41
2020	Library services	33	33	15	15	4	0	1	66	19	124
2020	Administration and operations	53	24	13	9	1	0	0	77	10	65
2020	Human resources	29	53	12	5	0	0	0	82	5	40
2020	Financial management	33	56	5	6	0	0	0	89	6	18
2020	Real property	51	24	12	6	7	0	0	75	12	17
2020	Materiel management	62	31	7	0	0	0	0	93	0	13
2020	Information management	39	41	8	10	2	0	0	81	12	51
2020	Information technology	30	45	12	4	8	0	0	75	13	48
2020	Policy	48	37	15	0	0	0	0	85	0	19
2020	Project management	52	16	11	11	9	0	0	68	21	20
2020	Other services to the public	28	37	14	13	8	0	0	65	20	58
2020	None of the above	31	37	13	9	9	0	0	69	19	96
2019	Client contact centre	22	42	21	12	3	0	0	64	14	33
2019	Communications or public affairs	36	48	5	5	3	3	0	86	9	36
2019	Access to information and privacy	22	55	13	10	0	0	0	77	10	45
2019	Library services	31	37	14	8	9	0	1	69	17	133
2019	Administration and operations	42	38	12	4	4	0	0	80	7	81
2019	Human resources	30	58	2	9	2	0	0	87	11	44
2019	Financial management	50	31	12	8	0	0	0	81	8	25
2019	Real property	23	43	12	6	16	0	0	67	22	16
2019	Materiel management	43	34	15	8	0	0	0	77	8	14
2019	Information management	30	47	17	4	1	1	0	78	6	77
2019	Information technology	38	39	11	6	3	2	2	79	10	66
2019	Policy	38	47	10	5	0	0	0	85	5	21
2019	Project management	49	36	3	6	7	0	0	84	13	34
2019	Other services to the public	37	25	16	8	14	0	0	62	22	46
2019	None of the above	37	37	9	9	9	0	0	74	18	105
2018	Client contact centre	25	38	33	0	4	0	0	63	4	27
2018	Communications or public affairs	30	37	13	20	0	0	0	67	20	30
2018	Access to information and privacy	37	31	14	9	4	5	0	71	14	28
2018	Library services	24	43	10	11	11	0	0	68	22	109
2018	Administration and operations	46	27	13	6	9	0	0	72	15	64
2018	Human resources	32	39	3	21	5	0	0	71	27	36
2018	Financial management	30	40	17	9	4	0	0	70	13	23
2018	Real property	63	28	0	0	9	0	0	91	9	10
2018	Materiel management	39	26	27	8	0	0	0	65	8	11
2018	Information management	34	44	10	7	5	0	0	78	12	59
2018	Information technology	29	37	22	5	7	0	0	66	13	56
2018	Policy	45	28	16	11	0	0	0	73	11	19
2018	Project management	40	30	17	3	9	0	0	70	13	30
2018	Other services to the public	44	23	12	11	10	0	0	67	21	37
2018	None of the above	29	38	11	18	1	2	0	69	20	82
2017	Client contact centre	15	49	17	13	5	0	0	65	19	38
2017	Communications or public affairs	37	32	15	8	9	0	0	68	17	35
2017	Access to information and privacy	34	35	16	4	8	4	0	72	12	26
2017	Library services	26	41	14	13	5	0	1	68	18	134
2017	Administration and operations	41	34	15	3	7	0	0	75	11	68
2017	Human resources	28	28	22	19	0	2	0	58	20	39
2017	Financial management	29	36	18	13	4	0	0	65	17	22
2017	Materiel management	17	25	43	0	9	7	0	44	10	12
2017	Information management	36	40	12	5	7	0	0	76	12	58
2017	Information technology	24	27	18	19	9	2	0	52	29	54
2017	Policy	43	25	19	13	0	0	0	68	13	16
2017	Project management	38	42	7	7	3	0	3	83	10	29
2017	Other services to the public	30	32	12	10	15	0	0	62	25	40
2017	None of the above	25	36	14	11	14	0	0	61	24	123
2014	Client contact centre	31	32	22	8	7	0	0	62	15	46
2014	Communications or public affairs	49	32	3	13	3	0	0	81	16	37
2014	Access to information and privacy	7	41	25	20	3	3	0	50	24	29
2014	Science and technology	8	58	9	25	0	0	0	66	25	12
2014	Library services	25	38	18	11	8	0	1	63	19	152
2014	Administration and operations	33	32	14	14	6	1	0	66	20	87
2014	Human resources	18	29	26	21	6	0	0	47	28	30
2014	Financial management	10	64	21	5	0	0	0	74	5	19
2014	Materiel management	11	30	28	18	13	0	0	40	32	17
2014	Information management	29	34	17	9	10	1	0	63	20	114
2014	Information technology	17	36	22	15	11	0	0	53	25	55
2014	Evaluation	27	60	13	0	0	0	0	87	0	15
2014	Other services to the public	21	31	12	28	8	0	0	52	36	38
2014	None of the above	23	43	15	9	8	1	1	68	17	135

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	47	15	4	0	0	0	81	4	27
2020	Communications or public affairs	31	50	11	8	0	0	0	80	8	36
2020	Access to information and privacy	38	41	14	5	2	0	0	79	7	41
2020	Library services	39	43	9	7	2	0	0	82	9	124
2020	Administration and operations	48	41	5	6	0	0	0	89	6	65
2020	Human resources	43	50	2	5	0	0	0	92	5	41
2020	Financial management	33	50	17	0	0	0	0	83	0	18
2020	Real property	34	42	12	12	0	0	0	76	12	17
2020	Materiel management	77	23	0	0	0	0	0	100	0	13
2020	Information management	40	47	9	4	0	0	0	87	4	50
2020	Information technology	28	39	13	15	4	0	0	68	19	47
2020	Policy	37	53	9	0	0	0	0	91	0	19
2020	Project management	43	42	10	0	5	0	0	85	5	20
2020	Other services to the public	46	34	13	7	0	0	0	80	7	58
2020	None of the above	32	43	8	11	5	0	0	75	17	96
2019	Client contact centre	29	51	14	6	0	0	0	80	6	33
2019	Communications or public affairs	43	32	14	11	0	0	0	75	11	36
2019	Access to information and privacy	39	35	14	8	4	0	0	74	12	45
2019	Library services	35	42	14	6	3	0	0	77	9	133
2019	Administration and operations	53	29	10	7	2	0	0	82	8	80
2019	Human resources	34	47	5	12	0	0	3	83	12	43
2019	Financial management	50	39	12	0	0	0	0	88	0	25
2019	Real property	23	39	12	20	6	0	0	63	26	16
2019	Materiel management	41	51	0	8	0	0	0	92	8	14
2019	Information management	35	50	10	5	0	0	0	85	5	75
2019	Information technology	32	43	13	10	2	0	0	75	12	66
2019	Policy	43	38	8	10	0	0	0	81	10	21
2019	Project management	35	54	6	6	0	0	0	88	6	34
2019	Other services to the public	40	44	3	11	2	0	0	84	13	46
2019	None of the above	47	40	4	6	2	0	1	87	8	105
2018	Client contact centre	41	40	19	0	0	0	0	81	0	27
2018	Communications or public affairs	31	40	13	7	9	0	0	71	16	30
2018	Access to information and privacy	35	42	19	3	0	0	0	77	3	28
2018	Library services	35	43	14	5	3	0	0	78	8	108
2018	Administration and operations	43	40	7	3	6	0	0	84	9	64
2018	Human resources	43	37	7	11	3	0	0	80	13	36
2018	Financial management	22	65	9	4	0	0	0	87	4	23
2018	Real property	28	54	9	0	9	0	0	82	9	10
2018	Materiel management	54	28	0	9	9	0	0	83	17	10
2018	Information management	30	52	6	8	3	0	0	82	12	59
2018	Information technology	38	29	20	10	3	0	0	67	13	59
2018	Policy	51	39	5	6	0	0	0	89	6	19
2018	Project management	40	40	13	7	0	0	0	80	7	30
2018	Other services to the public	41	41	11	5	3	0	0	82	8	37
2018	None of the above	35	49	10	2	4	0	0	84	6	81
2017	Client contact centre	23	62	5	2	5	0	2	87	8	39
2017	Communications or public affairs	28	35	17	14	6	0	0	63	20	35
2017	Access to information and privacy	58	34	8	0	0	0	0	92	0	26
2017	Library services	38	43	8	9	1	0	0	81	11	134
2017	Administration and operations	31	44	15	6	3	0	1	76	9	68
2017	Human resources	32	48	15	5	0	0	0	80	5	39
2017	Financial management	31	52	13	4	0	0	0	83	4	22
2017	Materiel management	17	58	17	0	9	0	0	75	9	12
2017	Information management	38	52	7	3	0	0	0	89	3	58
2017	Information technology	16	50	13	13	6	2	0	68	19	54
2017	Policy	30	45	19	6	0	0	0	75	6	16
2017	Project management	28	49	10	7	7	0	0	76	14	29
2017	Other services to the public	35	50	7	5	3	0	0	85	7	40
2017	None of the above	33	45	9	9	4	0	0	78	13	123

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	52	7	4	0	0	0	89	4	27
2020	Communications or public affairs	43	43	9	3	3	0	0	86	6	35
2020	Access to information and privacy	66	26	7	0	0	0	0	93	0	41
2020	Library services	53	33	11	2	2	0	0	85	3	124
2020	Administration and operations	57	32	7	3	0	0	0	89	3	65
2020	Human resources	45	47	8	0	0	0	0	92	0	41
2020	Financial management	44	51	0	6	0	0	0	94	6	18
2020	Real property	58	30	12	0	0	0	0	88	0	17
2020	Materiel management	69	24	7	0	0	0	0	93	0	13
2020	Information management	53	39	4	3	2	0	0	92	4	51
2020	Information technology	53	30	11	2	4	0	0	83	6	47
2020	Policy	48	47	0	5	0	0	0	95	5	19
2020	Project management	69	22	0	5	5	0	0	91	9	20
2020	Other services to the public	57	28	10	3	2	0	0	84	5	58
2020	None of the above	45	40	9	3	3	0	0	85	6	95
2019	Client contact centre	29	68	3	0	0	0	0	97	0	32
2019	Communications or public affairs	39	42	13	6	0	0	0	81	6	36
2019	Access to information and privacy	53	39	2	4	2	0	0	92	6	45
2019	Library services	46	40	9	4	1	0	0	86	5	133
2019	Administration and operations	52	39	8	1	0	0	0	91	1	81
2019	Human resources	41	52	4	0	2	0	0	94	2	45
2019	Financial management	73	23	4	0	0	0	0	96	0	25
2019	Real property	37	51	12	0	0	0	0	88	0	16
2019	Materiel management	64	36	0	0	0	0	0	100	0	14
2019	Information management	57	35	7	0	0	0	0	93	0	77
2019	Information technology	42	42	8	7	0	0	0	85	7	66
2019	Policy	67	28	5	0	0	0	0	95	0	21
2019	Project management	53	39	3	3	0	3	0	95	3	34
2019	Other services to the public	64	25	2	6	3	0	0	89	9	46
2019	None of the above	61	30	5	3	2	0	0	91	4	104
2018	Client contact centre	59	38	4	0	0	0	0	96	0	27
2018	Communications or public affairs	43	50	7	0	0	0	0	93	0	30
2018	Access to information and privacy	72	28	0	0	0	0	0	100	0	28
2018	Library services	48	40	6	5	1	0	0	88	6	109
2018	Administration and operations	56	34	8	2	0	0	0	90	2	64
2018	Human resources	42	46	7	5	0	0	0	88	5	36
2018	Financial management	33	54	13	0	0	0	0	87	0	22
2018	Real property	49	33	9	0	9	0	0	82	9	10
2018	Materiel management	38	54	0	8	0	0	0	92	8	11
2018	Information management	50	39	9	0	2	0	0	89	2	60
2018	Information technology	49	34	14	2	2	0	0	83	4	58
2018	Policy	56	44	0	0	0	0	0	100	0	19
2018	Project management	60	34	0	3	0	0	3	97	3	30
2018	Other services to the public	55	37	5	2	0	0	0	92	2	37
2018	None of the above	55	30	6	8	1	0	0	85	9	82
2017	Client contact centre	35	55	2	8	0	0	0	90	8	39
2017	Communications or public affairs	37	41	12	6	3	3	0	79	9	35
2017	Access to information and privacy	66	19	8	4	4	0	0	84	8	26
2017	Library services	48	37	10	3	1	1	0	86	4	134
2017	Administration and operations	44	36	7	6	4	0	3	82	10	68
2017	Human resources	40	55	5	0	0	0	0	95	0	39
2017	Financial management	39	52	5	4	0	0	0	91	4	22
2017	Materiel management	43	57	0	0	0	0	0	100	0	12
2017	Information management	46	38	11	4	2	0	0	84	5	58
2017	Information technology	43	35	11	6	4	2	0	79	9	54
2017	Policy	31	38	19	12	0	0	0	68	12	16
2017	Project management	52	34	7	3	3	0	0	86	7	29
2017	Other services to the public	50	38	10	0	3	0	0	88	3	40
2017	None of the above	41	43	8	4	2	1	0	85	6	123
2014	Client contact centre	31	49	14	5	2	0	0	79	7	46
2014	Communications or public affairs	49	40	3	5	3	0	0	89	8	37
2014	Access to information and privacy	36	47	6	7	0	3	0	86	7	29
2014	Science and technology	42	50	8	0	0	0	0	92	0	12
2014	Library services	40	42	9	6	3	1	0	83	8	152
2014	Administration and operations	44	42	8	5	0	1	0	87	5	87
2014	Human resources	37	49	10	4	0	0	0	87	4	30
2014	Financial management	10	62	23	5	0	0	0	72	5	19
2014	Materiel management	43	39	12	7	0	0	0	82	7	17
2014	Information management	45	38	12	2	3	0	1	84	4	114
2014	Information technology	31	54	7	5	2	0	0	86	7	55
2014	Evaluation	53	27	20	0	0	0	0	80	0	15
2014	Other services to the public	29	54	7	5	0	2	3	87	5	38
2014	None of the above	48	39	6	4	2	1	0	87	7	135

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	37	11	26	4	0	0	60	30	27
2020	Communications or public affairs	47	39	8	6	0	0	0	86	6	36
2020	Access to information and privacy	37	44	17	3	0	0	0	81	3	41
2020	Library services	33	40	11	7	9	0	0	73	16	124
2020	Administration and operations	49	23	18	10	0	0	0	72	10	64
2020	Human resources	31	47	10	13	0	0	0	77	13	41
2020	Financial management	22	67	11	0	0	0	0	89	0	18
2020	Real property	45	31	12	12	0	0	0	76	12	17
2020	Materiel management	54	39	7	0	0	0	0	93	0	13
2020	Information management	41	40	4	10	4	0	0	81	14	51
2020	Information technology	33	34	20	6	6	0	0	67	13	48
2020	Policy	69	21	9	0	0	0	0	91	0	19
2020	Project management	54	19	12	10	5	0	0	73	15	20
2020	Other services to the public	38	28	16	11	7	0	0	66	18	58
2020	None of the above	30	38	10	11	11	1	0	68	22	95
2019	Client contact centre	22	50	19	9	0	0	0	72	9	33
2019	Communications or public affairs	34	44	13	6	3	0	0	78	9	36
2019	Access to information and privacy	31	52	12	4	0	0	0	84	4	45
2019	Library services	34	34	14	10	7	0	0	68	17	133
2019	Administration and operations	45	37	11	5	2	0	0	82	7	81
2019	Human resources	23	64	4	6	2	0	0	87	8	45
2019	Financial management	60	32	4	4	0	0	0	92	4	24
2019	Real property	41	20	18	6	16	0	0	61	22	16
2019	Materiel management	49	28	0	15	8	0	0	77	23	14
2019	Information management	35	45	13	7	0	0	0	80	7	77
2019	Information technology	39	32	15	7	3	2	2	73	11	66
2019	Policy	57	28	10	5	0	0	0	86	5	21
2019	Project management	42	40	14	0	3	0	0	83	3	34
2019	Other services to the public	49	22	4	9	15	0	0	71	24	46
2019	None of the above	45	30	10	9	6	1	0	75	15	105
2018	Client contact centre	28	44	16	8	4	0	0	72	12	27
2018	Communications or public affairs	37	38	13	13	0	0	0	74	13	30
2018	Access to information and privacy	45	41	6	4	4	0	0	86	8	28
2018	Library services	31	39	15	6	8	1	0	70	15	109
2018	Administration and operations	34	46	5	7	8	0	0	80	15	63
2018	Human resources	26	39	8	21	5	0	0	65	27	36
2018	Financial management	28	40	28	0	5	0	0	68	5	22
2018	Real property	49	42	0	0	9	0	0	91	9	10
2018	Materiel management	39	42	0	19	0	0	0	81	19	11
2018	Information management	34	44	8	5	8	0	0	78	13	60
2018	Information technology	33	41	19	5	2	0	0	74	7	58
2018	Policy	45	34	16	6	0	0	0	78	6	19
2018	Project management	43	44	10	0	3	0	0	87	3	30
2018	Other services to the public	37	32	13	8	11	0	0	68	19	37
2018	None of the above	28	44	11	11	4	1	0	74	15	81
2017	Client contact centre	19	42	19	10	10	0	0	61	20	39
2017	Communications or public affairs	37	35	20	0	9	0	0	71	9	35
2017	Access to information and privacy	42	35	12	7	4	0	0	77	11	26
2017	Library services	35	37	14	7	7	0	0	72	14	133
2017	Administration and operations	37	35	14	9	6	0	0	72	15	68
2017	Human resources	25	46	12	15	0	2	0	73	15	39
2017	Financial management	30	44	14	9	4	0	0	73	13	22
2017	Materiel management	25	25	50	0	0	0	0	50	0	12
2017	Information management	45	27	16	9	3	0	0	72	12	58
2017	Information technology	32	32	17	13	7	0	0	63	20	54
2017	Policy	36	38	13	13	0	0	0	74	13	16
2017	Project management	42	38	13	3	3	0	0	80	7	29
2017	Other services to the public	35	27	13	18	7	0	0	62	25	40
2017	None of the above	31	33	13	11	12	1	0	64	23	123

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	50	7	4	0	0	0	89	4	26
2020	Communications or public affairs	47	42	8	0	3	0	0	89	3	36
2020	Access to information and privacy	44	46	7	3	0	0	0	90	3	41
2020	Library services	51	39	7	3	0	0	0	90	3	121
2020	Administration and operations	52	34	9	4	0	0	0	86	4	65
2020	Human resources	38	52	8	3	0	0	0	90	3	41
2020	Financial management	50	34	15	0	0	0	0	85	0	18
2020	Real property	64	23	12	0	0	0	0	88	0	17
2020	Materiel management	70	30	0	0	0	0	0	100	0	13
2020	Information management	54	27	16	2	0	0	0	82	2	51
2020	Information technology	57	30	11	2	0	0	0	87	2	47
2020	Policy	53	41	5	0	0	0	0	95	0	19
2020	Project management	59	31	0	5	5	0	0	91	9	20
2020	Other services to the public	62	25	6	5	2	0	0	87	8	56
2020	None of the above	52	36	8	2	1	0	0	88	3	96
2019	Client contact centre	37	47	10	3	0	3	0	87	3	33
2019	Communications or public affairs	46	35	19	0	0	0	0	81	0	36
2019	Access to information and privacy	59	33	7	0	0	0	0	93	0	44
2019	Library services	51	37	8	1	2	0	0	88	4	133
2019	Administration and operations	55	30	14	1	0	0	0	85	1	80
2019	Human resources	46	41	11	0	2	0	0	87	2	43
2019	Financial management	69	23	8	0	0	0	0	92	0	25
2019	Real property	71	24	6	0	0	0	0	94	0	16
2019	Materiel management	50	36	14	0	0	0	0	86	0	14
2019	Information management	55	30	11	4	0	0	0	85	4	77
2019	Information technology	46	40	11	0	3	0	0	85	3	66
2019	Policy	53	37	10	0	0	0	0	90	0	21
2019	Project management	65	24	11	0	0	0	0	89	0	33
2019	Other services to the public	59	26	8	7	0	0	0	85	7	46
2019	None of the above	68	21	7	2	2	0	0	89	4	104
2018	Client contact centre	48	45	4	3	0	0	0	93	3	27
2018	Communications or public affairs	44	39	16	0	0	0	0	84	0	30
2018	Access to information and privacy	80	15	5	0	0	0	0	95	0	28
2018	Library services	57	31	10	2	0	0	0	88	2	109
2018	Administration and operations	50	38	7	6	0	0	0	88	6	63
2018	Human resources	37	50	8	3	3	0	0	87	5	36
2018	Financial management	41	36	23	0	0	0	0	77	0	22
2018	Real property	58	33	0	0	9	0	0	91	9	10
2018	Materiel management	50	42	0	8	0	0	0	92	8	11
2018	Information management	53	32	11	4	0	0	0	85	4	59
2018	Information technology	50	35	12	2	2	0	0	85	3	58
2018	Policy	45	45	11	0	0	0	0	89	0	19
2018	Project management	66	34	0	0	0	0	0	100	0	30
2018	Other services to the public	70	27	3	0	0	0	0	97	0	36
2018	None of the above	64	23	9	4	1	0	0	86	5	81
2017	Client contact centre	51	42	8	0	0	0	0	92	0	39
2017	Communications or public affairs	60	34	6	0	0	0	0	94	0	35
2017	Access to information and privacy	69	23	4	4	0	0	0	92	4	26
2017	Library services	60	36	2	2	0	0	0	95	2	133
2017	Administration and operations	53	35	7	5	0	0	0	88	5	68
2017	Human resources	48	38	10	5	0	0	0	85	5	39
2017	Financial management	61	30	10	0	0	0	0	90	0	22
2017	Materiel management	25	41	33	0	0	0	0	67	0	12
2017	Information management	59	20	16	4	2	0	0	79	5	58
2017	Information technology	52	33	8	4	2	2	0	87	6	54
2017	Policy	36	45	19	0	0	0	0	81	0	16
2017	Project management	52	44	3	0	0	0	0	97	0	29
2017	Other services to the public	50	40	7	0	3	0	0	90	3	40
2017	None of the above	53	33	6	6	1	1	0	87	7	123
2014	Client contact centre	56	37	3	0	2	2	0	95	2	45
2014	Communications or public affairs	60	30	11	0	0	0	0	89	0	37
2014	Access to information and privacy	63	23	13	0	0	0	0	87	0	29
2014	Science and technology	50	26	24	0	0	0	0	76	0	12
2014	Library services	60	30	6	2	2	0	0	90	4	152
2014	Administration and operations	57	35	3	1	2	1	0	93	3	87
2014	Human resources	44	49	7	0	0	0	0	93	0	30
2014	Financial management	41	44	15	0	0	0	0	85	0	19
2014	Materiel management	43	34	16	7	0	0	0	78	7	17
2014	Information management	55	29	10	3	3	0	0	84	6	114
2014	Information technology	54	33	9	2	2	0	0	87	4	54
2014	Evaluation	53	40	7	0	0	0	0	93	0	15
2014	Other services to the public	54	29	16	0	0	0	0	84	0	38
2014	None of the above	64	28	5	2	1	0	1	93	3	135

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	51	19	7	4	0	0	70	11	27
2020	Communications or public affairs	25	47	11	17	0	0	0	72	17	36
2020	Access to information and privacy	25	46	20	5	5	0	0	71	10	41
2020	Library services	32	38	17	7	5	1	0	71	13	123
2020	Administration and operations	45	39	12	0	2	0	1	86	2	65
2020	Human resources	31	48	8	13	0	0	0	79	13	40
2020	Financial management	27	44	23	5	0	0	0	71	5	18
2020	Real property	45	30	18	7	0	0	0	75	7	17
2020	Materiel management	46	47	7	0	0	0	0	93	0	13
2020	Information management	41	42	8	4	4	0	0	83	8	51
2020	Information technology	37	34	15	13	2	0	0	70	15	48
2020	Policy	43	53	4	0	0	0	0	96	0	19
2020	Project management	38	38	9	5	10	0	0	76	15	20
2020	Other services to the public	38	31	7	15	8	0	0	69	24	58
2020	None of the above	25	31	23	13	7	0	1	56	20	96
2019	Client contact centre	16	37	26	12	9	0	0	53	21	33
2019	Communications or public affairs	33	45	11	11	0	0	0	78	11	36
2019	Access to information and privacy	42	30	18	10	0	0	0	72	10	44
2019	Library services	27	43	11	9	9	0	0	70	18	133
2019	Administration and operations	32	43	12	9	2	0	1	76	12	81
2019	Human resources	29	56	9	4	2	0	0	85	6	45
2019	Financial management	58	31	8	4	0	0	0	88	4	25
2019	Real property	29	37	6	12	16	0	0	67	27	16
2019	Materiel management	43	21	29	0	8	0	0	63	8	14
2019	Information management	33	43	13	7	3	0	1	77	10	76
2019	Information technology	44	32	12	9	2	2	0	77	11	66
2019	Policy	67	19	15	0	0	0	0	85	0	21
2019	Project management	41	38	12	6	3	0	0	78	10	34
2019	Other services to the public	43	27	6	13	11	0	0	70	24	46
2019	None of the above	45	33	8	9	6	0	0	77	15	104
2018	Client contact centre	23	55	15	4	4	0	0	78	8	27
2018	Communications or public affairs	27	53	7	9	3	0	0	81	13	30
2018	Access to information and privacy	40	30	24	7	0	0	0	69	7	28
2018	Library services	26	40	13	10	12	0	0	66	22	109
2018	Administration and operations	43	35	7	12	2	0	0	79	15	64
2018	Human resources	19	50	18	11	3	0	0	69	13	36
2018	Financial management	37	49	5	5	5	0	0	86	9	22
2018	Real property	63	18	9	0	9	0	0	82	9	10
2018	Materiel management	19	49	16	16	0	0	0	69	16	11
2018	Information management	28	53	8	5	5	2	0	82	10	60
2018	Information technology	32	44	19	2	4	0	0	75	5	57
2018	Policy	43	40	18	0	0	0	0	82	0	18
2018	Project management	55	38	4	0	3	0	0	93	3	30
2018	Other services to the public	34	35	8	18	5	0	0	68	24	36
2018	None of the above	30	41	16	7	5	1	0	72	12	81
2017	Client contact centre	18	46	16	13	7	0	0	64	20	39
2017	Communications or public affairs	37	34	6	11	12	0	0	71	23	35
2017	Access to information and privacy	50	24	19	8	0	0	0	73	8	26
2017	Library services	26	48	11	11	3	1	0	75	14	133
2017	Administration and operations	38	42	10	3	6	0	0	80	9	67
2017	Human resources	23	57	15	2	0	0	2	82	2	39
2017	Financial management	36	42	22	0	0	0	0	78	0	22
2017	Materiel management	25	57	18	0	0	0	0	82	0	12
2017	Information management	33	50	7	5	5	0	0	83	10	58
2017	Information technology	32	39	15	9	4	2	0	72	13	54
2017	Policy	42	19	26	13	0	0	0	61	13	16
2017	Project management	31	59	7	3	0	0	0	90	3	29
2017	Other services to the public	32	24	15	13	13	0	3	58	26	40
2017	None of the above	30	41	11	8	9	0	1	72	17	123
2014	Client contact centre	17	39	17	24	0	3	0	58	25	46
2014	Communications or public affairs	28	46	8	16	3	0	0	73	19	37
2014	Access to information and privacy	7	62	3	10	14	0	3	71	25	29
2014	Science and technology	32	35	16	17	0	0	0	67	17	12
2014	Library services	17	39	15	18	8	0	2	58	27	152
2014	Administration and operations	32	39	15	14	1	0	0	71	15	87
2014	Human resources	14	59	16	10	0	0	0	73	10	30
2014	Financial management	15	59	21	5	0	0	0	74	5	19
2014	Materiel management	11	64	7	12	7	0	0	75	18	17
2014	Information management	22	41	14	11	10	1	2	64	22	114
2014	Information technology	20	45	22	9	4	0	0	66	13	55
2014	Evaluation	27	67	7	0	0	0	0	93	0	15
2014	Other services to the public	25	29	12	19	16	0	0	54	34	38
2014	None of the above	28	39	17	8	6	1	1	68	15	134

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	37	22	12	0	0	0	66	12	27
2020	Communications or public affairs	42	42	6	11	0	0	0	83	11	36
2020	Access to information and privacy	35	38	20	5	3	0	0	73	7	41
2020	Library services	35	33	17	11	3	0	0	68	15	123
2020	Administration and operations	43	37	16	3	2	0	0	80	5	65
2020	Human resources	43	38	8	8	0	0	2	84	8	40
2020	Financial management	45	44	5	6	0	0	0	89	6	18
2020	Real property	51	31	6	12	0	0	0	82	12	17
2020	Materiel management	45	39	8	7	0	0	0	85	7	13
2020	Information management	39	38	17	4	2	0	0	77	6	51
2020	Information technology	36	36	17	2	8	0	0	72	10	48
2020	Policy	43	53	4	0	0	0	0	96	0	19
2020	Project management	48	31	6	5	9	0	0	79	15	20
2020	Other services to the public	44	30	12	12	3	0	0	74	15	58
2020	None of the above	33	36	11	10	8	0	1	70	19	96
2019	Client contact centre	23	35	26	13	0	0	4	60	13	32
2019	Communications or public affairs	36	45	8	9	3	0	0	81	11	36
2019	Access to information and privacy	38	39	20	2	0	0	0	77	2	45
2019	Library services	28	41	17	6	7	1	0	70	14	133
2019	Administration and operations	40	39	13	6	1	0	1	80	7	81
2019	Human resources	34	46	11	6	2	0	0	80	8	45
2019	Financial management	53	39	8	0	0	0	0	92	0	25
2019	Real property	41	26	18	0	16	0	0	67	16	16
2019	Materiel management	43	28	21	0	8	0	0	71	8	14
2019	Information management	44	36	14	7	0	0	0	79	7	77
2019	Information technology	43	35	15	3	5	0	0	77	7	66
2019	Policy	62	24	15	0	0	0	0	85	0	21
2019	Project management	56	41	0	3	0	0	0	97	3	34
2019	Other services to the public	48	22	7	10	13	0	0	70	24	46
2019	None of the above	48	24	14	4	8	1	0	74	12	104
2018	Client contact centre	23	47	26	0	4	0	0	70	4	26
2018	Communications or public affairs	43	34	10	6	7	0	0	77	13	29
2018	Access to information and privacy	47	26	16	7	4	0	0	74	11	28
2018	Library services	30	35	18	7	9	0	0	65	16	109
2018	Administration and operations	47	32	10	5	6	0	0	78	12	63
2018	Human resources	35	46	8	8	3	0	0	81	11	35
2018	Financial management	36	50	9	5	0	0	0	86	5	22
2018	Real property	39	51	0	0	9	0	0	91	9	10
2018	Materiel management	30	47	15	8	0	0	0	77	8	11
2018	Information management	37	42	10	9	2	0	0	79	10	59
2018	Information technology	37	37	23	2	2	0	0	74	4	57
2018	Policy	35	44	17	4	0	0	0	79	4	19
2018	Project management	49	40	11	0	0	0	0	89	0	30
2018	Other services to the public	40	22	15	13	10	0	0	61	23	37
2018	None of the above	36	35	17	5	5	3	0	73	10	82
2017	Client contact centre	20	46	21	5	7	0	0	66	13	39
2017	Communications or public affairs	39	28	15	3	12	0	3	70	15	35
2017	Access to information and privacy	42	31	12	0	7	0	7	79	8	26
2017	Library services	27	47	12	8	5	1	1	75	13	133
2017	Administration and operations	42	40	9	0	8	0	1	83	8	67
2017	Human resources	23	54	18	2	0	0	2	79	2	39
2017	Financial management	56	26	18	0	0	0	0	82	0	22
2017	Materiel management	34	39	27	0	0	0	0	73	0	12
2017	Information management	46	35	14	2	3	0	0	81	5	58
2017	Information technology	32	38	17	9	4	0	0	70	13	53
2017	Policy	30	51	6	13	0	0	0	81	13	16
2017	Project management	48	35	14	0	3	0	0	83	3	29
2017	Other services to the public	35	32	13	10	10	0	0	67	20	40
2017	None of the above	33	39	13	5	10	1	0	73	15	123
2014	Client contact centre	37	23	29	8	0	0	3	61	8	46
2014	Communications or public affairs	46	27	11	13	3	0	0	73	16	37
2014	Access to information and privacy	21	38	20	3	10	3	4	64	14	29
2014	Science and technology	41	51	8	0	0	0	0	92	0	12
2014	Library services	22	37	19	13	7	0	1	60	21	152
2014	Administration and operations	38	36	17	8	1	0	0	74	9	85
2014	Human resources	21	50	23	6	0	0	0	71	6	30
2014	Financial management	26	44	31	0	0	0	0	69	0	19
2014	Materiel management	12	39	25	18	7	0	0	50	25	17
2014	Information management	33	35	16	9	7	0	0	68	16	114
2014	Information technology	26	34	18	11	11	0	0	60	22	55
2014	Evaluation	40	53	7	0	0	0	0	93	0	15
2014	Other services to the public	22	41	16	8	13	0	0	63	21	38
2014	None of the above	37	35	13	10	3	1	1	74	13	135

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	34	18	15	4	0	0	64	19	27
2020	Communications or public affairs	25	50	20	6	0	0	0	75	6	36
2020	Access to information and privacy	23	53	14	10	0	0	0	76	10	41
2020	Library services	35	38	15	9	2	0	1	73	11	123
2020	Administration and operations	44	40	13	3	0	0	0	84	3	64
2020	Human resources	32	55	13	0	0	0	0	87	0	40
2020	Financial management	27	67	5	0	0	0	0	95	0	18
2020	Real property	40	42	6	12	0	0	0	82	12	17
2020	Materiel management	46	47	7	0	0	0	0	93	0	13
2020	Information management	40	44	12	4	0	0	0	84	4	49
2020	Information technology	22	49	12	13	4	0	0	71	17	48
2020	Policy	43	41	11	5	0	0	0	84	5	19
2020	Project management	24	57	0	15	5	0	0	81	19	20
2020	Other services to the public	38	38	14	9	2	0	0	76	11	56
2020	None of the above	25	44	14	8	8	1	0	69	17	95
2019	Client contact centre	19	59	19	3	0	0	0	78	3	33
2019	Communications or public affairs	30	52	5	9	0	3	0	86	9	36
2019	Access to information and privacy	38	37	15	10	0	0	0	75	10	45
2019	Library services	27	37	16	17	2	0	0	64	20	133
2019	Administration and operations	43	40	11	4	1	0	1	84	5	81
2019	Human resources	32	64	0	4	0	0	0	96	4	45
2019	Financial management	60	28	12	0	0	0	0	88	0	24
2019	Real property	32	47	13	0	8	0	0	79	8	15
2019	Materiel management	43	36	14	8	0	0	0	79	8	14
2019	Information management	38	39	9	9	0	1	3	81	10	77
2019	Information technology	46	39	9	5	0	0	2	86	5	65
2019	Policy	53	28	4	10	0	0	5	85	11	21
2019	Project management	42	42	9	7	0	0	0	85	7	33
2019	Other services to the public	33	38	11	11	7	0	0	71	18	46
2019	None of the above	37	45	8	7	2	0	1	83	9	105
2018	Client contact centre	25	56	15	0	4	0	0	81	4	27
2018	Communications or public affairs	37	34	13	10	6	0	0	71	16	30
2018	Access to information and privacy	41	47	9	3	0	0	0	88	3	27
2018	Library services	26	44	14	14	2	1	0	70	16	108
2018	Administration and operations	32	48	10	5	6	0	0	80	11	64
2018	Human resources	25	44	15	13	3	0	0	69	16	36
2018	Financial management	38	44	14	0	5	0	0	81	5	21
2018	Real property	63	28	0	9	0	0	0	91	9	10
2018	Materiel management	50	23	19	8	0	0	0	73	8	11
2018	Information management	32	51	12	4	2	0	0	83	5	60
2018	Information technology	32	54	7	5	2	0	0	86	7	57
2018	Policy	40	45	15	0	0	0	0	85	0	19
2018	Project management	40	42	18	0	0	0	0	82	0	29
2018	Other services to the public	44	29	20	3	5	0	0	73	8	36
2018	None of the above	26	47	17	5	4	0	1	74	9	81
2017	Client contact centre	18	57	20	5	0	0	0	75	5	39
2017	Communications or public affairs	34	38	15	8	6	0	0	71	14	35
2017	Access to information and privacy	42	23	20	12	4	0	0	64	16	26
2017	Library services	27	48	14	7	2	0	1	76	10	133
2017	Administration and operations	39	42	11	2	6	0	0	81	8	67
2017	Human resources	23	52	12	12	0	0	0	75	12	39
2017	Financial management	44	47	5	4	0	0	0	91	4	22
2017	Materiel management	34	59	7	0	0	0	0	93	0	12
2017	Information management	42	43	10	4	2	0	0	84	5	58
2017	Information technology	32	31	21	11	4	0	2	64	15	54
2017	Policy	24	63	0	0	6	6	0	93	7	16
2017	Project management	39	51	3	0	3	0	3	93	4	29
2017	Other services to the public	30	27	15	22	5	0	0	57	28	40
2017	None of the above	31	43	10	6	6	3	1	77	13	123
2014	Client contact centre	22	41	20	15	0	2	0	64	15	46
2014	Communications or public affairs	46	29	11	8	5	0	0	76	13	37
2014	Access to information and privacy	12	45	20	17	6	0	0	57	23	29
2014	Science and technology	42	42	8	8	0	0	0	84	8	12
2014	Library services	26	38	19	9	6	1	1	65	15	152
2014	Administration and operations	33	44	9	10	2	1	0	78	13	87
2014	Human resources	9	46	26	15	4	0	0	55	19	30
2014	Financial management	15	69	16	0	0	0	0	84	0	19
2014	Materiel management	17	29	16	25	0	0	13	53	29	17
2014	Information management	34	44	11	5	6	0	0	78	11	114
2014	Information technology	20	42	24	11	4	0	0	62	14	55
2014	Evaluation	40	53	7	0	0	0	0	93	0	15
2014	Other services to the public	30	34	20	8	8	0	0	64	16	38
2014	None of the above	30	37	16	10	5	1	1	68	16	135

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	43	19	0	4	0	0	78	4	27
2020	Communications or public affairs	50	42	3	6	0	0	0	92	6	36
2020	Access to information and privacy	40	48	10	3	0	0	0	88	3	41
2020	Library services	49	36	10	4	1	0	0	85	5	124
2020	Administration and operations	56	34	9	1	0	0	0	89	1	65
2020	Human resources	39	46	8	8	0	0	0	85	8	41
2020	Financial management	45	40	15	0	0	0	0	85	0	18
2020	Real property	51	24	18	7	0	0	0	75	7	17
2020	Materiel management	77	23	0	0	0	0	0	100	0	13
2020	Information management	48	36	8	6	2	0	0	84	8	50
2020	Information technology	43	38	14	4	0	0	0	82	4	48
2020	Policy	43	43	15	0	0	0	0	85	0	19
2020	Project management	64	27	0	5	5	0	0	91	9	20
2020	Other services to the public	54	34	5	3	4	0	0	88	7	58
2020	None of the above	38	41	13	4	3	0	0	79	7	96
2019	Client contact centre	31	52	10	3	0	3	0	87	3	33
2019	Communications or public affairs	37	50	5	5	3	0	0	87	8	36
2019	Access to information and privacy	42	47	7	5	0	0	0	89	5	45
2019	Library services	40	42	10	5	2	0	0	82	7	133
2019	Administration and operations	49	33	7	10	1	0	0	82	11	81
2019	Human resources	39	57	2	2	0	0	0	96	2	44
2019	Financial management	62	35	4	0	0	0	0	96	0	25
2019	Real property	29	49	14	8	0	0	0	78	8	16
2019	Materiel management	55	45	0	0	0	0	0	100	0	13
2019	Information management	50	34	12	4	0	0	0	84	4	77
2019	Information technology	41	45	10	2	2	2	0	87	3	66
2019	Policy	57	28	14	0	0	0	0	86	0	21
2019	Project management	58	25	15	0	0	3	0	85	0	34
2019	Other services to the public	57	30	4	4	4	0	0	87	9	46
2019	None of the above	56	28	7	6	3	0	0	84	9	104
2018	Client contact centre	43	41	9	3	4	0	0	85	7	27
2018	Communications or public affairs	37	47	13	3	0	0	0	84	3	30
2018	Access to information and privacy	73	24	0	3	0	0	0	97	3	28
2018	Library services	40	40	14	4	2	0	0	80	6	109
2018	Administration and operations	42	41	10	7	0	0	0	83	7	64
2018	Human resources	34	52	11	0	3	0	0	87	3	36
2018	Financial management	50	28	18	0	5	0	0	77	5	22
2018	Real property	63	28	0	0	9	0	0	91	9	10
2018	Materiel management	50	35	7	8	0	0	0	85	8	11
2018	Information management	48	35	8	5	4	0	0	83	8	60
2018	Information technology	42	48	5	3	2	0	0	90	5	58
2018	Policy	61	34	5	0	0	0	0	95	0	19
2018	Project management	51	42	7	0	0	0	0	93	0	29
2018	Other services to the public	58	32	5	3	3	0	0	89	5	37
2018	None of the above	48	39	7	4	1	0	1	88	5	82
2017	Client contact centre	30	60	3	5	0	2	0	92	5	39
2017	Communications or public affairs	50	36	12	3	0	0	0	85	3	34
2017	Access to information and privacy	53	27	8	8	4	0	0	80	12	26
2017	Library services	45	44	6	4	1	0	0	89	5	133
2017	Administration and operations	52	33	11	1	3	0	0	85	4	67
2017	Human resources	31	57	7	5	0	0	0	88	5	39
2017	Financial management	44	42	13	0	0	0	0	87	0	22
2017	Materiel management	25	41	33	0	0	0	0	67	0	12
2017	Information management	53	27	13	5	2	0	0	81	7	58
2017	Information technology	37	45	9	8	2	0	0	82	9	54
2017	Policy	36	39	13	6	6	0	0	75	12	16
2017	Project management	46	48	3	3	0	0	0	93	3	29
2017	Other services to the public	45	38	10	8	0	0	0	82	8	40
2017	None of the above	41	41	11	5	1	1	0	83	6	123
2014	Client contact centre	37	44	16	4	0	0	0	80	4	46
2014	Communications or public affairs	46	43	8	0	3	0	0	89	3	37
2014	Access to information and privacy	38	42	17	0	3	0	0	79	3	29
2014	Science and technology	50	34	16	0	0	0	0	84	0	12
2014	Library services	43	39	10	7	2	0	0	81	8	152
2014	Administration and operations	40	41	8	7	2	1	0	83	9	86
2014	Human resources	40	41	13	7	0	0	0	80	7	30
2014	Financial management	20	36	38	6	0	0	0	56	6	19
2014	Materiel management	27	32	28	13	0	0	0	59	13	17
2014	Information management	45	39	6	5	4	0	0	85	9	114
2014	Information technology	36	40	14	7	2	0	0	76	9	55
2014	Evaluation	40	47	13	0	0	0	0	87	0	15
2014	Other services to the public	47	22	14	8	9	0	0	69	17	38
2014	None of the above	46	37	11	4	3	0	0	82	7	135

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	41	11	4	11	4	3	73	16	27
2020	Communications or public affairs	41	36	14	8	0	0	0	78	8	36
2020	Access to information and privacy	34	35	14	9	7	0	0	69	17	41
2020	Library services	59	24	9	4	3	0	0	83	7	124
2020	Administration and operations	57	32	6	3	0	0	2	91	3	65
2020	Human resources	22	28	30	8	12	0	0	50	20	41
2020	Financial management	27	46	11	10	6	0	0	73	16	18
2020	Real property	30	47	6	6	10	0	0	78	16	17
2020	Materiel management	77	15	8	0	0	0	0	92	0	13
2020	Information management	52	35	5	4	2	0	2	89	6	51
2020	Information technology	37	27	21	11	4	0	0	64	15	48
2020	Policy	27	59	5	9	0	0	0	85	9	19
2020	Project management	45	11	40	4	0	0	0	56	4	20
2020	Other services to the public	51	26	19	1	3	0	0	77	4	58
2020	None of the above	48	27	11	5	6	0	3	77	12	96
2019	Client contact centre	49	19	22	6	3	0	0	68	10	33
2019	Communications or public affairs	67	28	5	0	0	0	0	95	0	36
2019	Access to information and privacy	42	26	12	12	6	0	2	69	19	45
2019	Library services	50	32	10	4	4	0	1	82	7	130
2019	Administration and operations	44	46	9	1	0	0	0	90	1	80
2019	Human resources	25	26	22	20	6	0	0	52	26	45
2019	Financial management	46	20	19	12	4	0	0	65	16	25
2019	Real property	41	29	18	6	6	0	0	71	12	16
2019	Materiel management	48	44	8	0	0	0	0	92	0	14
2019	Information management	48	39	8	3	0	0	3	89	3	76
2019	Information technology	51	35	5	6	0	0	3	89	6	66
2019	Policy	48	19	18	9	0	0	5	71	10	21
2019	Project management	44	41	15	0	0	0	0	85	0	34
2019	Other services to the public	49	29	16	4	2	0	0	78	6	45
2019	None of the above	61	21	10	3	5	0	1	82	8	104
2018	Client contact centre	46	20	27	7	0	0	0	67	7	27
2018	Communications or public affairs	46	33	13	7	0	0	0	80	7	30
2018	Access to information and privacy	55	22	13	7	3	0	0	77	10	28
2018	Library services	49	29	10	6	6	0	0	78	12	109
2018	Administration and operations	38	44	11	5	3	0	0	82	8	64
2018	Human resources	13	28	27	25	8	0	0	40	33	36
2018	Financial management	55	22	4	19	0	0	0	77	19	22
2018	Real property	24	58	9	9	0	0	0	82	9	10
2018	Materiel management	60	32	8	0	0	0	0	92	0	11
2018	Information management	44	45	4	5	0	2	0	90	5	60
2018	Information technology	41	39	17	3	0	0	0	80	3	59
2018	Policy	42	58	0	0	0	0	0	100	0	19
2018	Project management	31	52	10	7	0	0	0	83	7	29
2018	Other services to the public	55	32	2	5	5	0	0	87	10	37
2018	None of the above	50	27	11	4	4	3	1	81	7	82
2017	Client contact centre	48	45	3	2	0	0	2	95	2	39
2017	Communications or public affairs	37	40	17	6	0	0	0	77	6	35
2017	Access to information and privacy	39	22	24	0	8	0	8	66	9	26
2017	Library services	52	28	9	6	2	0	2	82	9	134
2017	Administration and operations	46	40	12	1	0	0	0	87	1	68
2017	Human resources	28	25	17	22	7	0	0	54	29	39
2017	Financial management	33	44	19	4	0	0	0	77	4	21
2017	Materiel management	68	25	8	0	0	0	0	92	0	12
2017	Information management	52	36	7	3	0	2	0	89	3	58
2017	Information technology	59	24	15	0	2	0	0	83	2	54
2017	Policy	49	39	12	0	0	0	0	88	0	16
2017	Project management	63	34	4	0	0	0	0	96	0	29
2017	Other services to the public	49	29	10	2	7	0	2	81	10	40
2017	None of the above	42	41	7	3	5	0	2	85	8	123
2014	Client contact centre	44	35	15	6	0	0	0	79	6	46
2014	Communications or public affairs	46	30	14	11	0	0	0	76	11	37
2014	Access to information and privacy	38	20	28	3	0	0	10	65	4	29
2014	Science and technology	68	24	0	0	0	8	0	100	0	12
2014	Library services	46	39	10	2	4	0	0	84	6	152
2014	Administration and operations	40	32	16	7	3	1	1	74	10	87
2014	Human resources	20	39	15	19	6	0	0	60	25	30
2014	Financial management	38	46	16	0	0	0	0	84	0	19
2014	Materiel management	62	23	5	5	0	0	5	90	5	17
2014	Information management	48	34	12	2	0	0	3	85	2	114
2014	Information technology	40	37	15	4	5	0	0	76	9	55
2014	Evaluation	60	33	7	0	0	0	0	93	0	15
2014	Other services to the public	41	32	22	5	0	0	0	73	5	38
2014	None of the above	41	37	13	5	2	1	1	80	7	135

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	4	15	25	45	11	0	0	56	19	27
2020	Communications or public affairs	6	33	33	25	3	0	0	28	39	36
2020	Access to information and privacy	7	22	32	22	16	0	0	38	30	40
2020	Library services	2	14	42	24	16	1	3	41	16	124
2020	Administration and operations	4	11	41	33	8	0	3	42	16	65
2020	Human resources	10	36	37	8	5	2	2	13	48	40
2020	Financial management	11	34	50	4	0	0	0	4	46	18
2020	Real property	12	18	35	19	16	0	0	35	30	17
2020	Materiel management	0	0	31	30	39	0	0	69	0	13
2020	Information management	0	18	42	31	6	0	3	38	19	51
2020	Information technology	9	28	43	19	2	0	0	21	37	48
2020	Policy	5	11	41	32	11	0	0	43	16	19
2020	Project management	10	24	49	11	5	0	0	16	34	20
2020	Other services to the public	7	19	31	35	7	0	2	43	26	58
2020	None of the above	11	26	41	10	10	1	1	20	38	95
2019	Client contact centre	6	19	35	24	16	0	0	41	25	33
2019	Communications or public affairs	9	38	30	16	6	0	0	23	47	36
2019	Access to information and privacy	6	19	44	12	17	0	2	29	26	45
2019	Library services	5	16	32	29	17	2	0	46	21	133
2019	Administration and operations	5	16	39	28	10	0	2	39	22	81
2019	Human resources	11	37	37	11	4	0	0	16	47	45
2019	Financial management	0	31	39	18	12	0	0	30	31	25
2019	Real property	12	24	31	27	6	0	0	33	35	16
2019	Materiel management	0	6	31	35	28	0	0	64	6	14
2019	Information management	4	16	40	30	9	1	0	39	20	77
2019	Information technology	5	17	44	25	6	3	0	32	22	66
2019	Policy	0	0	52	43	5	0	0	48	0	21
2019	Project management	4	24	43	18	11	0	0	29	28	34
2019	Other services to the public	7	16	18	45	13	0	0	58	23	46
2019	None of the above	4	9	38	26	20	3	0	48	13	105
2018	Client contact centre	0	25	43	19	12	0	0	32	25	26
2018	Communications or public affairs	3	33	46	14	4	0	0	18	36	30
2018	Access to information and privacy	6	6	27	33	25	0	3	59	12	28
2018	Library services	4	15	46	27	7	1	0	34	19	109
2018	Administration and operations	1	23	45	18	12	0	1	30	25	64
2018	Human resources	13	39	37	6	5	0	0	11	52	36
2018	Financial management	0	34	36	22	4	5	0	27	36	23
2018	Real property	9	18	54	9	9	0	0	18	28	10
2018	Materiel management	8	8	43	30	11	0	0	41	16	11
2018	Information management	5	14	42	27	9	1	2	37	19	60
2018	Information technology	7	31	39	17	7	0	0	24	37	59
2018	Policy	6	16	47	21	10	0	0	31	22	19
2018	Project management	0	20	47	27	7	0	0	33	20	30
2018	Other services to the public	5	16	52	14	12	0	0	27	21	37
2018	None of the above	3	19	35	32	11	1	0	43	21	82
2017	Client contact centre	5	33	28	24	10	0	0	35	38	39
2017	Communications or public affairs	6	26	38	17	8	6	0	27	33	35
2017	Access to information and privacy	0	20	34	15	24	0	7	42	21	26
2017	Library services	3	13	37	33	12	1	1	46	16	134
2017	Administration and operations	8	28	31	22	4	4	3	28	38	68
2017	Human resources	15	33	32	10	5	5	0	15	51	39
2017	Financial management	9	13	65	9	0	0	5	9	23	22
2017	Materiel management	0	9	25	31	18	0	17	59	11	12
2017	Information management	8	14	41	24	11	0	2	35	23	58
2017	Information technology	17	22	37	13	9	0	2	23	40	54
2017	Policy	0	21	54	19	6	0	0	25	21	15
2017	Project management	7	17	38	14	21	0	4	36	25	29
2017	Other services to the public	7	20	36	20	10	3	3	32	29	39
2017	None of the above	8	21	36	22	8	3	2	31	31	123
2014	Client contact centre	6	28	45	9	7	0	5	16	36	46
2014	Communications or public affairs	8	32	30	19	8	3	0	28	41	37
2014	Access to information and privacy	0	30	34	20	11	0	4	33	32	29
2014	Science and technology	8	26	33	17	8	0	8	27	37	12
2014	Library services	8	21	35	21	10	0	5	33	31	152
2014	Administration and operations	8	23	39	16	8	1	4	26	32	87
2014	Human resources	19	43	31	7	0	0	0	7	62	30
2014	Financial management	5	36	49	5	5	0	0	10	41	19
2014	Materiel management	5	11	57	20	0	0	7	21	17	17
2014	Information management	16	32	27	13	8	1	3	22	50	114
2014	Information technology	14	40	29	15	0	2	0	15	56	55
2014	Evaluation	0	13	60	20	7	0	0	27	13	15
2014	Other services to the public	17	25	21	11	21	2	3	33	45	38
2014	None of the above	20	30	26	12	8	2	1	21	52	135

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	7	29	32	23	0	0	55	15	27
2020	Communications or public affairs	12	27	18	29	3	9	3	36	43	34
2020	Access to information and privacy	12	17	39	23	8	0	0	32	29	40
2020	Library services	5	16	28	34	13	2	2	49	22	124
2020	Administration and operations	5	14	29	24	23	1	3	50	19	65
2020	Human resources	13	25	15	31	11	2	2	45	40	41
2020	Financial management	0	61	16	17	0	5	0	18	65	18
2020	Real property	6	47	18	17	12	0	0	29	53	17
2020	Materiel management	0	0	23	46	31	0	0	77	0	13
2020	Information management	4	16	32	30	15	0	3	46	20	51
2020	Information technology	13	42	26	9	10	0	0	18	55	48
2020	Policy	5	20	16	37	21	0	0	59	25	19
2020	Project management	10	24	45	21	0	0	0	21	34	20
2020	Other services to the public	15	20	24	26	11	0	4	38	37	58
2020	None of the above	14	17	32	22	12	2	0	36	31	94
2019	Client contact centre	7	8	30	27	25	3	0	54	16	33
2019	Communications or public affairs	3	16	16	49	11	0	5	63	20	36
2019	Access to information and privacy	2	29	22	32	13	0	2	46	32	45
2019	Library services	5	11	18	34	23	7	1	63	17	131
2019	Administration and operations	2	5	26	34	25	3	4	64	8	80
2019	Human resources	0	11	31	34	20	2	2	56	11	44
2019	Financial management	0	12	35	27	23	4	0	52	12	25
2019	Real property	16	24	29	14	18	0	0	31	39	16
2019	Materiel management	8	13	15	21	43	0	0	64	21	14
2019	Information management	4	8	22	38	20	6	1	63	13	77
2019	Information technology	3	12	37	23	18	5	2	44	16	65
2019	Policy	0	0	29	43	28	0	0	71	0	21
2019	Project management	0	15	31	29	13	12	0	48	17	34
2019	Other services to the public	8	11	10	39	32	0	0	71	19	46
2019	None of the above	8	6	23	35	28	1	0	63	13	104
2018	Client contact centre	0	18	47	24	7	4	0	32	19	26
2018	Communications or public affairs	13	17	33	17	11	10	0	31	33	30
2018	Access to information and privacy	6	3	24	31	36	0	0	67	10	28
2018	Library services	6	13	34	32	12	3	0	45	20	109
2018	Administration and operations	7	9	29	30	19	3	3	52	17	64
2018	Human resources	3	11	46	19	14	8	0	36	14	36
2018	Financial management	0	9	35	36	16	4	0	54	9	23
2018	Real property	0	18	51	21	9	0	0	30	18	10
2018	Materiel management	0	8	43	26	22	0	0	49	8	11
2018	Information management	2	7	38	39	11	3	2	52	9	60
2018	Information technology	9	17	28	28	16	3	0	45	26	58
2018	Policy	0	6	44	31	20	0	0	51	6	19
2018	Project management	0	7	49	32	13	0	0	45	7	29
2018	Other services to the public	3	8	43	28	16	3	0	46	11	37
2018	None of the above	3	10	32	35	18	2	0	54	13	81
2017	Client contact centre	5	13	29	34	16	2	0	51	19	39
2017	Communications or public affairs	6	30	22	28	8	3	3	39	37	35
2017	Access to information and privacy	0	4	31	15	39	4	7	61	4	26
2017	Library services	5	7	29	36	14	6	3	55	13	134
2017	Administration and operations	9	16	31	16	16	9	3	37	28	68
2017	Human resources	7	14	15	31	20	13	0	58	25	39
2017	Financial management	0	5	61	21	4	4	5	28	5	22
2017	Materiel management	0	18	18	39	18	0	8	62	19	12
2017	Information management	8	13	29	29	17	2	2	48	22	58
2017	Information technology	7	22	39	11	15	2	3	27	31	54
2017	Policy	0	7	34	46	13	0	0	59	7	15
2017	Project management	4	7	28	35	18	4	3	58	12	28
2017	Other services to the public	10	12	28	27	13	8	3	44	25	40
2017	None of the above	11	18	33	22	13	1	2	36	30	122
2014	Client contact centre	12	25	33	9	9	7	7	20	42	46
2014	Communications or public affairs	13	30	32	14	8	3	0	23	44	37
2014	Access to information and privacy	14	14	30	20	15	0	7	38	30	29
2014	Science and technology	8	33	34	9	8	0	8	19	44	12
2014	Library services	11	22	38	18	6	1	4	25	35	151
2014	Administration and operations	14	18	46	11	5	2	3	17	34	87
2014	Human resources	13	28	26	25	4	5	0	30	43	30
2014	Financial management	15	43	28	10	5	0	0	15	57	19
2014	Materiel management	23	18	28	18	0	7	7	21	47	17
2014	Information management	18	26	29	14	9	0	3	24	46	114
2014	Information technology	13	41	35	5	6	0	0	11	53	54
2014	Evaluation	0	40	40	13	7	0	0	20	40	15
2014	Other services to the public	19	23	23	5	18	11	0	26	48	38
2014	None of the above	20	25	26	13	9	4	3	24	48	135

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	15	35	20	15	0	0	35	30	27
2020	Communications or public affairs	20	36	31	11	0	3	0	11	57	36
2020	Access to information and privacy	7	15	28	29	11	7	2	45	24	40
2020	Library services	12	8	34	22	14	6	5	40	22	124
2020	Administration and operations	3	29	34	22	11	2	0	33	32	65
2020	Human resources	15	38	26	7	12	0	2	20	54	41
2020	Financial management	5	17	62	11	4	0	0	16	22	18
2020	Real property	12	17	40	19	12	0	0	31	29	17
2020	Materiel management	0	7	31	31	31	0	0	62	7	13
2020	Information management	6	21	31	29	6	0	6	38	29	50
2020	Information technology	13	17	45	17	8	0	0	25	30	48
2020	Policy	0	21	31	43	5	0	0	48	21	19
2020	Project management	10	21	34	31	5	0	0	36	31	20
2020	Other services to the public	5	15	35	31	14	0	0	45	20	58
2020	None of the above	19	14	32	22	9	1	4	32	34	94
2019	Client contact centre	12	18	32	19	6	3	9	29	35	33
2019	Communications or public affairs	25	27	22	24	3	0	0	27	51	36
2019	Access to information and privacy	4	15	22	31	21	5	2	56	20	45
2019	Library services	10	18	32	18	13	5	4	35	30	133
2019	Administration and operations	15	22	33	12	13	1	4	26	39	81
2019	Human resources	11	17	37	19	15	0	2	34	28	45
2019	Financial management	4	23	27	33	13	0	0	46	27	25
2019	Real property	26	12	35	22	6	0	0	27	37	16
2019	Materiel management	8	5	34	8	45	0	0	53	13	14
2019	Information management	8	18	28	21	11	10	4	37	30	77
2019	Information technology	15	20	32	17	11	5	0	30	37	66
2019	Policy	5	9	52	24	10	0	0	34	14	21
2019	Project management	6	25	42	23	3	0	0	26	32	34
2019	Other services to the public	7	17	34	24	19	0	0	43	23	46
2019	None of the above	9	14	29	24	22	1	1	47	23	103
2018	Client contact centre	3	36	42	10	8	0	0	18	40	26
2018	Communications or public affairs	33	23	24	13	7	0	0	20	56	30
2018	Access to information and privacy	4	12	17	41	20	0	6	65	16	28
2018	Library services	12	19	32	21	7	6	3	31	34	109
2018	Administration and operations	7	28	42	13	8	0	1	22	36	63
2018	Human resources	5	28	38	18	11	0	0	29	34	36
2018	Financial management	0	13	43	31	8	4	0	41	14	23
2018	Real property	9	28	63	0	0	0	0	0	37	10
2018	Materiel management	8	8	62	0	22	0	0	22	16	11
2018	Information management	7	17	36	28	6	6	0	36	26	60
2018	Information technology	10	22	34	22	5	3	3	29	35	59
2018	Policy	17	10	28	34	10	0	0	45	27	18
2018	Project management	13	16	47	20	3	0	0	23	30	30
2018	Other services to the public	2	23	36	28	7	4	0	37	26	37
2018	None of the above	5	23	31	23	10	6	2	36	31	82
2017	Client contact centre	7	35	28	18	8	0	3	27	44	39
2017	Communications or public affairs	9	32	29	23	6	3	0	29	42	35
2017	Access to information and privacy	4	8	27	12	31	4	15	53	14	26
2017	Library services	7	14	36	20	11	3	8	36	24	134
2017	Administration and operations	12	29	42	6	6	3	3	12	43	67
2017	Human resources	5	12	51	10	12	7	3	24	19	39
2017	Financial management	10	13	51	14	9	0	4	24	23	22
2017	Materiel management	0	9	23	16	18	9	25	51	13	12
2017	Information management	9	15	32	19	13	6	7	36	27	58
2017	Information technology	20	22	23	20	9	4	2	31	45	54
2017	Policy	14	21	46	13	6	0	0	19	35	15
2017	Project management	21	14	38	17	7	0	4	25	36	29
2017	Other services to the public	10	21	31	27	6	6	0	34	33	38
2017	None of the above	18	16	26	17	17	3	3	36	36	122
2014	Client contact centre	24	29	19	12	7	5	5	20	59	46
2014	Communications or public affairs	16	43	22	8	3	5	3	12	64	37
2014	Access to information and privacy	3	20	17	23	18	0	18	51	28	29
2014	Science and technology	18	16	33	8	8	9	8	19	41	12
2014	Library services	16	22	23	21	7	5	7	31	43	151
2014	Administration and operations	24	39	23	5	3	4	3	9	67	87
2014	Human resources	16	49	18	13	3	0	0	17	65	30
2014	Financial management	20	36	33	6	5	0	0	11	56	19
2014	Materiel management	14	26	7	13	13	0	27	36	55	17
2014	Information management	27	20	28	6	14	1	5	21	49	113
2014	Information technology	28	18	34	16	4	0	0	20	46	55
2014	Evaluation	13	40	27	7	13	0	0	20	53	15
2014	Other services to the public	33	25	12	3	19	6	2	24	63	38
2014	None of the above	27	26	18	10	10	3	5	21	59	135

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	17	44	15	24	0	0	39	17	27
2020	Communications or public affairs	6	42	28	22	3	0	0	25	47	36
2020	Access to information and privacy	7	7	39	32	9	0	5	43	15	40
2020	Library services	2	5	21	44	24	2	3	71	7	122
2020	Administration and operations	2	6	36	35	21	0	0	57	8	64
2020	Human resources	13	25	34	10	14	2	2	25	39	41
2020	Financial management	11	29	39	17	4	0	0	21	40	18
2020	Real property	6	12	34	30	18	0	0	48	17	17
2020	Materiel management	0	7	8	39	46	0	0	85	7	13
2020	Information management	0	8	23	44	23	2	0	68	8	51
2020	Information technology	9	15	33	30	13	0	0	43	24	47
2020	Policy	0	0	44	39	17	0	0	56	0	18
2020	Project management	5	5	43	36	11	0	0	47	10	20
2020	Other services to the public	3	5	26	35	31	0	0	66	8	56
2020	None of the above	6	12	22	37	23	0	0	60	18	95
2019	Client contact centre	6	6	38	30	15	0	3	47	13	33
2019	Communications or public affairs	0	29	39	28	3	0	0	32	29	36
2019	Access to information and privacy	0	10	26	38	22	0	4	63	10	45
2019	Library services	3	8	14	43	28	1	3	74	12	133
2019	Administration and operations	3	13	32	35	14	0	2	50	17	81
2019	Human resources	5	23	41	22	7	0	2	30	29	45
2019	Financial management	8	12	38	25	17	0	0	42	19	25
2019	Real property	12	24	18	39	8	0	0	47	35	16
2019	Materiel management	0	0	21	34	45	0	0	79	0	14
2019	Information management	1	5	24	39	27	1	1	68	7	76
2019	Information technology	6	15	26	35	15	2	2	51	22	66
2019	Policy	0	9	38	39	14	0	0	53	9	21
2019	Project management	3	13	37	33	11	3	0	45	17	34
2019	Other services to the public	0	7	26	37	31	0	0	67	7	45
2019	None of the above	4	8	22	35	31	0	0	66	12	105
2018	Client contact centre	0	12	51	24	13	0	0	37	12	24
2018	Communications or public affairs	6	24	42	21	7	0	0	28	30	29
2018	Access to information and privacy	0	6	36	23	28	0	6	55	7	28
2018	Library services	2	9	19	46	21	2	2	69	11	107
2018	Administration and operations	0	15	36	36	11	0	1	48	15	64
2018	Human resources	5	25	49	19	3	0	0	21	30	36
2018	Financial management	0	13	31	45	11	0	0	56	13	23
2018	Real property	9	28	30	33	0	0	0	33	37	10
2018	Materiel management	0	0	36	34	22	0	8	61	0	11
2018	Information management	0	6	23	42	22	5	2	68	7	59
2018	Information technology	0	14	38	31	15	0	2	48	14	58
2018	Policy	0	22	27	26	19	6	0	48	23	19
2018	Project management	0	10	47	37	6	0	0	43	10	30
2018	Other services to the public	3	8	28	42	19	0	0	62	10	37
2018	None of the above	3	8	20	37	30	1	0	68	11	82
2017	Client contact centre	13	15	31	26	13	0	3	40	28	39
2017	Communications or public affairs	8	23	41	11	17	0	0	28	31	35
2017	Access to information and privacy	0	8	42	15	31	0	3	48	8	26
2017	Library services	3	4	21	39	25	2	6	70	8	131
2017	Administration and operations	6	18	36	21	12	3	4	35	25	68
2017	Human resources	7	24	40	19	8	2	0	27	33	39
2017	Financial management	0	13	53	20	14	0	0	34	13	22
2017	Materiel management	0	0	18	32	33	0	17	79	0	12
2017	Information management	0	9	26	40	22	2	2	64	9	57
2017	Information technology	6	19	28	36	9	0	3	46	25	54
2017	Policy	0	19	41	13	27	0	0	39	19	15
2017	Project management	7	14	34	24	21	0	0	45	21	29
2017	Other services to the public	5	16	28	32	17	0	3	50	21	38
2017	None of the above	9	11	23	32	23	1	2	56	20	121
2014	Client contact centre	10	11	38	15	19	3	5	37	22	46
2014	Communications or public affairs	13	29	27	17	11	3	0	28	44	37
2014	Access to information and privacy	0	19	21	29	20	0	11	54	22	27
2014	Science and technology	0	0	33	51	8	0	8	64	0	12
2014	Library services	6	7	27	36	13	3	8	54	15	151
2014	Administration and operations	8	13	39	25	10	1	4	37	22	87
2014	Human resources	3	57	22	14	3	0	0	17	60	30
2014	Financial management	0	5	62	28	5	0	0	33	5	19
2014	Materiel management	5	10	20	36	18	4	7	61	16	17
2014	Information management	6	14	31	25	19	2	3	47	20	114
2014	Information technology	7	28	33	26	6	0	0	31	35	54
2014	Evaluation	0	7	29	36	29	0	0	64	7	14
2014	Other services to the public	12	18	20	15	27	6	2	46	33	38
2014	None of the above	12	17	33	17	15	3	3	34	31	135

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	35	27	11	8	0	0	19	53	26
2020	Communications or public affairs	36	31	17	14	0	0	3	14	69	36
2020	Access to information and privacy	29	29	15	17	11	0	0	27	57	41
2020	Library services	18	17	27	19	15	2	2	35	36	124
2020	Administration and operations	10	19	26	18	23	0	3	43	30	65
2020	Human resources	23	35	17	12	9	2	2	22	60	41
2020	Financial management	44	46	5	4	0	0	0	4	90	18
2020	Real property	12	29	30	12	18	0	0	30	41	17
2020	Materiel management	7	15	15	23	39	0	0	62	23	13
2020	Information management	8	28	27	14	19	0	5	34	37	50
2020	Information technology	32	35	11	12	10	0	0	22	68	48
2020	Policy	5	27	25	27	16	0	0	43	32	19
2020	Project management	29	26	19	16	9	0	0	26	55	20
2020	Other services to the public	15	21	35	16	11	0	2	28	36	58
2020	None of the above	28	19	22	17	11	1	1	29	48	95
2019	Client contact centre	10	24	27	18	19	0	3	38	34	33
2019	Communications or public affairs	14	11	45	18	12	0	0	30	25	35
2019	Access to information and privacy	12	27	18	24	16	0	2	41	40	44
2019	Library services	18	14	24	22	21	1	0	43	33	133
2019	Administration and operations	6	16	33	27	12	0	5	41	24	81
2019	Human resources	15	25	31	15	12	2	0	28	41	45
2019	Financial management	12	12	35	17	21	4	0	40	24	25
2019	Real property	12	24	53	12	0	0	0	12	35	16
2019	Materiel management	0	8	6	28	58	0	0	86	8	13
2019	Information management	4	18	32	21	20	2	3	43	23	77
2019	Information technology	9	17	31	21	18	3	2	41	27	66
2019	Policy	5	14	28	34	19	0	0	53	19	21
2019	Project management	5	36	30	17	8	3	0	26	43	34
2019	Other services to the public	11	19	25	17	25	0	3	43	31	46
2019	None of the above	13	11	23	28	25	0	1	53	24	105
2018	Client contact centre	13	27	32	14	14	0	0	28	40	24
2018	Communications or public affairs	27	33	30	7	3	0	0	10	60	30
2018	Access to information and privacy	10	13	29	23	20	5	0	45	24	28
2018	Library services	17	24	30	18	8	2	2	26	42	109
2018	Administration and operations	5	25	37	20	9	0	4	31	31	64
2018	Human resources	13	41	26	12	8	0	0	20	54	36
2018	Financial management	9	17	36	17	15	0	5	34	27	23
2018	Real property	9	9	46	26	0	0	9	29	20	10
2018	Materiel management	9	16	27	37	11	0	0	49	24	11
2018	Information management	8	16	34	22	15	3	2	39	26	60
2018	Information technology	12	24	34	22	9	0	0	30	36	59
2018	Policy	0	16	33	26	15	10	0	45	18	19
2018	Project management	10	23	34	23	4	0	6	29	36	30
2018	Other services to the public	10	18	45	16	11	0	0	27	28	37
2018	None of the above	13	17	26	31	10	1	1	42	31	82
2017	Client contact centre	15	22	34	10	16	0	3	27	38	39
2017	Communications or public affairs	29	12	34	12	11	3	0	24	42	35
2017	Access to information and privacy	16	30	20	4	19	0	11	26	52	26
2017	Library services	15	14	29	23	14	3	2	39	31	134
2017	Administration and operations	10	18	35	15	15	3	4	32	30	68
2017	Human resources	15	35	24	14	8	5	0	23	52	39
2017	Financial management	4	35	36	15	4	5	0	21	41	22
2017	Materiel management	9	9	23	16	27	0	17	51	21	12
2017	Information management	12	14	39	11	18	0	7	31	27	58
2017	Information technology	19	21	32	18	6	0	5	25	41	54
2017	Policy	13	33	14	34	6	0	0	41	46	15
2017	Project management	11	25	29	18	18	0	0	35	36	28
2017	Other services to the public	18	7	46	18	8	3	0	27	26	39
2017	None of the above	18	14	33	17	15	0	4	33	33	122
2014	Client contact centre	17	37	25	10	4	3	5	15	58	46
2014	Communications or public affairs	19	27	22	16	13	3	0	30	47	37
2014	Access to information and privacy	11	44	20	3	15	0	7	20	59	29
2014	Science and technology	0	41	9	26	16	0	8	46	44	12
2014	Library services	21	24	30	12	7	1	4	20	48	151
2014	Administration and operations	17	21	26	17	13	0	5	32	40	87
2014	Human resources	15	46	31	0	7	0	0	7	62	30
2014	Financial management	5	25	55	10	5	0	0	15	30	19
2014	Materiel management	21	7	11	23	20	7	12	53	34	17
2014	Information management	18	21	26	18	10	2	5	30	42	114
2014	Information technology	18	24	36	13	7	0	2	20	43	55
2014	Evaluation	7	27	20	27	20	0	0	47	33	15
2014	Other services to the public	20	25	21	10	15	6	2	28	49	38
2014	None of the above	20	24	25	13	9	2	6	24	48	135

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	4	19	33	7	36	0	0	44	23	26
2020	Communications or public affairs	12	26	26	26	6	6	0	33	39	35
2020	Access to information and privacy	12	17	37	24	8	2	0	32	30	40
2020	Library services	4	6	23	37	23	3	4	64	11	123
2020	Administration and operations	6	16	27	21	28	0	1	50	23	65
2020	Human resources	7	18	40	14	12	4	5	29	28	41
2020	Financial management	27	46	27	0	0	0	0	0	73	18
2020	Real property	0	36	12	17	30	6	0	50	38	17
2020	Materiel management	0	7	8	70	7	8	0	84	8	13
2020	Information management	4	16	32	29	15	2	3	46	21	51
2020	Information technology	21	30	26	10	8	4	0	19	54	48
2020	Policy	6	10	11	39	28	0	6	72	17	18
2020	Project management	5	5	35	45	9	0	0	54	10	20
2020	Other services to the public	12	13	19	26	27	0	4	55	26	58
2020	None of the above	6	16	26	34	11	5	1	48	24	93
2019	Client contact centre	19	21	24	20	13	0	3	34	42	33
2019	Communications or public affairs	6	5	39	21	21	6	3	46	12	36
2019	Access to information and privacy	8	26	30	17	12	4	2	31	37	45
2019	Library services	4	8	23	37	23	2	2	63	13	132
2019	Administration and operations	1	15	31	25	16	5	6	46	19	81
2019	Human resources	9	13	31	30	15	2	0	46	23	45
2019	Financial management	0	9	50	23	13	4	0	38	10	25
2019	Real property	16	18	26	18	18	0	6	37	35	16
2019	Materiel management	8	8	28	11	45	0	0	56	15	14
2019	Information management	3	14	30	29	12	8	5	47	19	77
2019	Information technology	9	9	28	22	20	6	6	48	21	65
2019	Policy	0	20	37	14	25	0	4	40	21	21
2019	Project management	9	17	28	25	14	7	0	42	28	33
2019	Other services to the public	9	15	20	28	24	0	3	54	25	45
2019	None of the above	3	14	22	27	32	2	0	60	17	105
2018	Client contact centre	8	34	25	29	3	0	0	32	43	26
2018	Communications or public affairs	30	23	30	13	0	3	0	14	55	30
2018	Access to information and privacy	10	24	30	22	9	5	0	33	36	28
2018	Library services	8	10	24	29	16	10	3	52	20	109
2018	Administration and operations	9	25	37	15	8	1	4	25	36	64
2018	Human resources	5	17	32	35	8	3	0	44	22	36
2018	Financial management	0	0	22	48	25	5	0	77	0	23
2018	Real property	9	9	12	61	9	0	0	70	18	10
2018	Materiel management	0	20	35	15	30	0	0	45	20	11
2018	Information management	0	10	33	29	20	6	2	53	11	59
2018	Information technology	8	27	22	31	9	2	2	41	37	59
2018	Policy	11	16	17	32	24	0	0	56	27	19
2018	Project management	0	11	49	31	3	0	6	36	12	30
2018	Other services to the public	5	5	42	28	20	0	0	48	11	37
2018	None of the above	4	12	24	36	20	4	0	59	16	82
2017	Client contact centre	2	15	48	15	16	3	0	32	18	39
2017	Communications or public affairs	6	37	26	14	14	0	3	29	44	35
2017	Access to information and privacy	8	12	27	12	27	8	7	45	23	26
2017	Library services	5	8	29	32	16	3	7	53	14	134
2017	Administration and operations	9	25	26	23	9	6	1	35	37	68
2017	Human resources	2	19	29	32	5	13	0	42	24	39
2017	Financial management	5	10	23	39	19	5	0	61	15	22
2017	Materiel management	9	9	9	16	41	0	17	68	21	12
2017	Information management	5	15	21	28	21	6	5	55	23	58
2017	Information technology	11	26	15	30	13	2	2	45	39	53
2017	Policy	6	36	19	20	12	6	0	34	46	16
2017	Project management	3	3	28	38	21	4	4	63	7	29
2017	Other services to the public	10	10	30	26	18	5	0	46	21	39
2017	None of the above	9	11	27	30	13	3	7	48	22	122
2014	Client contact centre	12	11	38	17	8	4	9	29	27	46
2014	Communications or public affairs	11	19	27	19	17	8	0	38	32	37
2014	Access to information and privacy	8	17	30	24	15	0	7	41	27	29
2014	Science and technology	0	16	17	35	24	0	8	64	17	12
2014	Library services	7	16	21	30	12	5	9	49	26	151
2014	Administration and operations	13	24	24	22	10	2	5	34	41	87
2014	Human resources	3	18	38	37	3	0	0	40	21	30
2014	Financial management	0	16	30	49	5	0	0	54	16	19
2014	Materiel management	12	14	11	27	18	7	12	55	31	17
2014	Information management	12	18	26	15	19	4	6	38	33	114
2014	Information technology	18	18	29	20	11	4	0	33	37	55
2014	Evaluation	7	20	47	13	13	0	0	27	27	15
2014	Other services to the public	18	19	22	21	12	6	2	36	41	38
2014	None of the above	11	16	33	17	12	6	5	34	29	134

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	7	46	24	8	0	0	32	22	27
2020	Communications or public affairs	17	31	25	22	0	5	0	23	50	36
2020	Access to information and privacy	7	24	22	27	13	5	0	43	33	40
2020	Library services	8	12	29	28	17	6	2	48	21	124
2020	Administration and operations	5	15	39	25	16	0	0	41	20	64
2020	Human resources	8	40	29	5	14	2	2	20	50	41
2020	Financial management	0	15	63	11	10	0	0	22	15	18
2020	Real property	0	31	50	7	12	0	0	19	31	16
2020	Materiel management	0	15	15	15	47	8	0	67	16	13
2020	Information management	4	12	32	33	13	2	5	49	17	51
2020	Information technology	17	12	50	11	6	4	0	17	30	48
2020	Policy	0	16	36	37	5	0	5	45	17	19
2020	Project management	20	15	28	27	9	0	0	37	36	20
2020	Other services to the public	8	14	39	24	12	2	0	37	22	58
2020	None of the above	18	17	34	16	12	1	2	29	36	95
2019	Client contact centre	7	15	52	9	10	3	4	20	24	32
2019	Communications or public affairs	25	24	19	17	12	0	3	30	50	36
2019	Access to information and privacy	6	22	23	21	21	3	4	45	30	44
2019	Library services	9	19	30	23	13	1	5	39	30	133
2019	Administration and operations	12	19	39	17	10	1	2	28	32	80
2019	Human resources	2	23	40	23	10	0	2	33	26	45
2019	Financial management	0	19	31	29	21	0	0	50	19	25
2019	Real property	18	37	18	14	14	0	0	27	55	16
2019	Materiel management	0	15	34	14	36	0	0	50	15	14
2019	Information management	7	18	27	24	15	6	3	43	28	77
2019	Information technology	11	22	34	20	10	3	0	31	33	65
2019	Policy	5	10	47	29	10	0	0	39	15	21
2019	Project management	10	24	49	12	3	3	0	15	34	34
2019	Other services to the public	11	18	23	24	20	0	3	46	30	46
2019	None of the above	14	12	35	20	17	3	0	38	26	105
2018	Client contact centre	0	18	42	23	4	14	0	31	21	26
2018	Communications or public affairs	37	33	20	3	7	0	0	10	70	30
2018	Access to information and privacy	6	20	31	28	11	0	3	40	28	28
2018	Library services	11	15	33	23	9	6	4	35	28	108
2018	Administration and operations	3	30	41	19	6	1	0	25	34	64
2018	Human resources	8	13	58	5	13	3	0	18	22	36
2018	Financial management	0	13	43	32	12	0	0	44	13	23
2018	Real property	0	18	58	24	0	0	0	24	18	10
2018	Materiel management	0	16	42	19	22	0	0	42	16	11
2018	Information management	7	15	37	22	12	5	1	37	23	60
2018	Information technology	10	27	29	22	12	0	0	34	37	59
2018	Policy	6	11	33	28	8	14	0	43	19	19
2018	Project management	7	23	50	10	10	0	0	20	30	30
2018	Other services to the public	8	16	37	31	10	0	0	40	23	37
2018	None of the above	8	18	37	21	12	1	1	34	27	81
2017	Client contact centre	5	15	56	11	11	3	0	22	20	39
2017	Communications or public affairs	17	39	26	9	6	3	0	15	58	35
2017	Access to information and privacy	4	15	34	16	19	4	7	39	22	26
2017	Library services	8	18	36	18	10	6	4	31	29	134
2017	Administration and operations	18	18	35	18	4	5	3	24	39	68
2017	Human resources	5	15	44	21	5	10	0	29	22	39
2017	Financial management	5	5	53	29	9	0	0	37	10	22
2017	Materiel management	0	9	9	48	9	9	17	76	12	12
2017	Information management	7	15	48	14	9	4	3	25	24	58
2017	Information technology	19	20	30	15	7	6	4	24	43	54
2017	Policy	6	33	34	21	6	0	0	27	39	15
2017	Project management	14	27	34	17	4	0	4	21	43	29
2017	Other services to the public	10	19	45	18	6	0	2	24	29	39
2017	None of the above	11	18	34	18	13	3	2	33	31	122
2014	Client contact centre	12	21	45	6	2	7	7	9	39	46
2014	Communications or public affairs	19	35	24	11	6	5	0	17	57	37
2014	Access to information and privacy	11	10	30	23	18	0	7	45	23	29
2014	Science and technology	9	25	41	0	8	9	8	10	41	12
2014	Library services	12	16	24	19	14	7	7	38	33	151
2014	Administration and operations	14	30	36	8	10	0	2	18	45	87
2014	Human resources	6	20	44	18	3	8	0	23	28	30
2014	Financial management	5	20	64	10	0	0	0	10	26	19
2014	Materiel management	14	10	17	27	27	0	7	57	25	17
2014	Information management	19	25	27	13	13	2	2	27	46	114
2014	Information technology	18	24	42	14	2	0	0	16	42	55
2014	Evaluation	0	47	33	13	7	0	0	20	47	15
2014	Other services to the public	31	21	20	9	12	8	0	23	56	38
2014	None of the above	29	16	26	10	9	7	3	21	50	135

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	15	51	22	4	0	0	26	23	27
2020	Communications or public affairs	17	36	42	5	0	0	0	5	53	36
2020	Access to information and privacy	10	24	30	31	5	0	0	36	34	40
2020	Library services	5	17	38	28	9	2	1	38	23	124
2020	Administration and operations	1	13	31	38	16	0	0	54	14	63
2020	Human resources	0	8	35	38	16	0	2	56	8	41
2020	Financial management	0	0	39	50	11	0	0	61	0	18
2020	Real property	0	18	41	29	12	0	0	41	18	17
2020	Materiel management	0	7	23	39	31	0	0	70	7	13
2020	Information management	0	6	47	29	15	0	3	46	6	51
2020	Information technology	4	9	35	41	11	0	0	52	13	48
2020	Policy	5	21	47	21	5	0	0	27	27	19
2020	Project management	5	20	35	36	5	0	0	40	25	20
2020	Other services to the public	8	24	42	20	6	0	0	26	32	58
2020	None of the above	6	20	46	16	9	2	0	26	27	95
2019	Client contact centre	4	25	35	17	13	3	3	32	31	33
2019	Communications or public affairs	17	25	39	17	3	0	0	19	41	36
2019	Access to information and privacy	6	24	48	16	2	2	2	19	31	45
2019	Library services	9	15	53	15	8	0	1	23	24	133
2019	Administration and operations	9	18	37	26	10	0	0	36	26	81
2019	Human resources	5	18	46	20	11	0	0	31	23	45
2019	Financial management	0	13	39	23	25	0	0	48	13	25
2019	Real property	26	37	12	20	6	0	0	26	63	16
2019	Materiel management	8	0	47	15	30	0	0	45	8	14
2019	Information management	9	16	41	19	11	4	0	31	26	77
2019	Information technology	4	9	36	28	20	0	3	49	14	65
2019	Policy	0	24	57	14	5	0	0	19	24	21
2019	Project management	9	13	46	23	8	0	0	32	22	34
2019	Other services to the public	9	22	40	26	4	0	0	30	31	46
2019	None of the above	14	24	36	17	9	0	0	26	38	105

Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	34	31	4	0	7	4	61	4	26
2020	Communications or public affairs	28	45	17	3	0	3	6	79	3	36
2020	Access to information and privacy	25	38	20	10	0	3	4	68	11	41
2020	Library services	27	29	23	8	3	7	2	61	13	124
2020	Administration and operations	44	23	16	6	0	3	8	75	7	64
2020	Human resources	27	42	10	3	2	7	9	82	6	41
2020	Financial management	27	51	11	6	0	4	0	82	6	18
2020	Real property	17	23	12	12	12	12	12	53	31	17
2020	Materiel management	53	32	16	0	0	0	0	84	0	13
2020	Information management	36	31	14	10	4	3	4	71	14	51
2020	Information technology	24	38	19	8	2	9	0	68	12	48
2020	Policy	37	32	5	0	0	11	15	93	0	19
2020	Project management	23	52	15	9	0	0	0	75	9	20
2020	Other services to the public	17	34	27	9	2	7	3	58	12	58
2020	None of the above	24	32	14	10	11	4	4	61	23	96
2019	Client contact centre	13	29	31	3	6	12	6	52	11	33
2019	Communications or public affairs	28	44	8	17	0	0	3	74	18	35
2019	Access to information and privacy	37	32	11	4	2	9	5	80	7	45
2019	Library services	20	35	15	6	11	8	4	63	20	133
2019	Administration and operations	35	30	13	7	1	7	7	76	10	81
2019	Human resources	28	43	16	7	2	5	0	74	9	44
2019	Financial management	50	35	12	0	0	4	0	88	0	25
2019	Real property	29	24	31	8	8	0	0	53	16	16
2019	Materiel management	21	50	21	0	8	0	0	71	8	14
2019	Information management	33	32	9	7	3	9	6	77	12	77
2019	Information technology	37	26	11	8	0	11	7	77	9	66
2019	Policy	53	15	4	0	5	13	10	87	7	21
2019	Project management	39	28	9	9	3	12	0	76	14	33
2019	Other services to the public	23	21	21	4	13	13	5	54	21	46
2019	None of the above	30	30	17	6	6	5	6	68	13	105
2018	Client contact centre	7	66	8	7	0	5	7	82	8	27
2018	Communications or public affairs	34	30	3	26	3	0	4	66	31	30
2018	Access to information and privacy	24	39	7	0	7	13	10	82	9	28
2018	Library services	16	42	20	9	6	6	2	62	16	108
2018	Administration and operations	24	39	15	9	5	6	1	68	15	63
2018	Human resources	12	47	16	11	10	5	0	62	21	36
2018	Financial management	30	36	26	4	0	4	0	69	4	23
2018	Real property	46	15	39	0	0	0	0	61	0	10
2018	Materiel management	33	29	9	9	12	9	0	67	23	10
2018	Information management	24	31	20	11	3	7	5	62	16	59
2018	Information technology	32	29	27	3	3	5	0	64	7	59
2018	Policy	32	22	12	6	0	22	6	76	8	18
2018	Project management	34	29	16	11	3	7	0	68	15	30
2018	Other services to the public	28	35	14	21	3	0	0	62	23	37
2018	None of the above	27	36	12	17	1	6	0	68	19	81
2017	Client contact centre	10	50	16	8	2	12	3	69	12	39
2017	Communications or public affairs	22	31	12	20	9	3	3	56	31	35
2017	Access to information and privacy	23	19	23	4	4	8	19	57	11	26
2017	Library services	21	35	16	8	9	7	4	63	19	134
2017	Administration and operations	22	43	12	3	8	6	7	74	13	68
2017	Human resources	15	43	15	10	0	10	8	70	12	39
2017	Financial management	32	25	24	0	0	10	9	70	0	22
2017	Materiel management	23	32	9	9	18	9	0	61	29	12
2017	Information management	38	24	19	5	2	7	5	70	8	58
2017	Information technology	22	41	11	6	2	8	11	77	9	54
2017	Policy	44	12	19	0	6	6	13	68	8	16
2017	Project management	31	35	7	3	14	10	0	74	19	29
2017	Other services to the public	17	27	26	10	5	2	12	52	18	40
2017	None of the above	29	30	13	7	10	8	2	66	19	123
2014	Client contact centre	24	28	23	8	3	9	5	61	13	46
2014	Communications or public affairs	49	30	11	5	3	3	0	81	8	37
2014	Access to information and privacy	22	37	15	13	6	3	3	63	21	29
2014	Science and technology	32	33	9	0	18	0	8	70	20	12
2014	Library services	26	29	20	6	9	6	4	61	17	151
2014	Administration and operations	32	36	9	6	7	4	6	75	14	87
2014	Human resources	23	47	10	0	0	18	3	88	0	30
2014	Financial management	20	54	10	5	6	5	0	78	11	19
2014	Materiel management	38	30	5	7	7	13	0	79	15	17
2014	Information management	30	30	15	9	10	2	5	64	20	114
2014	Information technology	37	24	15	9	7	6	2	66	18	54
2014	Evaluation	40	27	20	0	0	0	13	77	0	15
2014	Other services to the public	41	29	5	5	2	6	12	85	9	38
2014	None of the above	33	31	11	11	5	4	6	70	18	134

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	41	4	4	0	0	0	93	4	27
2020	Communications or public affairs	53	33	8	0	0	6	0	91	0	36
2020	Access to information and privacy	42	36	17	5	0	0	0	78	5	41
2020	Library services	43	33	10	9	5	1	0	76	14	124
2020	Administration and operations	66	27	3	3	0	0	0	94	3	65
2020	Human resources	60	35	2	3	0	0	0	95	3	41
2020	Financial management	49	46	5	0	0	0	0	95	0	18
2020	Real property	57	19	0	17	7	0	0	76	24	17
2020	Materiel management	76	8	16	0	0	0	0	84	0	13
2020	Information management	68	20	0	6	4	3	0	90	10	51
2020	Information technology	51	36	6	0	4	2	0	89	4	48
2020	Policy	75	25	0	0	0	0	0	100	0	19
2020	Project management	63	27	5	5	0	0	0	90	5	20
2020	Other services to the public	41	39	9	7	3	0	0	80	11	58
2020	None of the above	50	24	5	12	7	2	0	75	20	96
2019	Client contact centre	37	44	16	3	0	0	0	82	3	33
2019	Communications or public affairs	46	34	14	6	0	0	0	81	6	36
2019	Access to information and privacy	47	33	9	6	4	0	0	80	10	45
2019	Library services	34	38	5	12	8	2	0	74	21	132
2019	Administration and operations	54	31	10	4	1	0	0	85	5	81
2019	Human resources	51	40	6	0	2	0	0	92	2	45
2019	Financial management	73	15	12	0	0	0	0	88	0	25
2019	Real property	41	51	0	0	8	0	0	92	8	16
2019	Materiel management	72	13	0	8	8	0	0	85	15	14
2019	Information management	53	29	7	8	3	0	0	82	11	77
2019	Information technology	53	40	3	0	2	2	2	95	2	66
2019	Policy	62	27	0	0	5	5	0	94	6	21
2019	Project management	55	36	0	3	3	0	3	94	6	34
2019	Other services to the public	56	24	2	4	13	0	0	80	18	46
2019	None of the above	52	26	8	7	7	0	0	78	13	104
2018	Client contact centre	58	20	8	14	0	0	0	78	14	26
2018	Communications or public affairs	49	38	7	6	0	0	0	87	6	29
2018	Access to information and privacy	41	36	12	3	4	0	4	81	7	28
2018	Library services	35	37	7	12	8	2	0	73	20	107
2018	Administration and operations	47	38	5	7	2	1	0	86	9	64
2018	Human resources	34	44	11	8	3	0	0	79	11	36
2018	Financial management	61	30	0	4	4	0	0	91	9	23
2018	Real property	49	51	0	0	0	0	0	100	0	10
2018	Materiel management	53	18	9	21	0	0	0	71	21	10
2018	Information management	53	26	6	10	5	0	0	79	15	59
2018	Information technology	48	34	6	9	2	2	0	83	10	59
2018	Policy	68	26	6	0	0	0	0	94	0	19
2018	Project management	66	24	7	0	3	0	0	90	3	30
2018	Other services to the public	43	23	13	18	3	0	0	66	21	37
2018	None of the above	40	38	7	7	2	5	0	83	9	81
2017	Client contact centre	31	49	13	2	2	2	0	82	5	39
2017	Communications or public affairs	45	40	6	0	6	3	0	88	6	35
2017	Access to information and privacy	54	26	8	4	8	0	0	80	12	26
2017	Library services	40	35	9	8	6	1	0	76	14	134
2017	Administration and operations	48	32	10	3	6	0	0	80	9	68
2017	Human resources	40	45	2	10	2	0	0	85	12	39
2017	Financial management	57	24	18	0	0	0	0	82	0	22
2017	Materiel management	30	17	9	35	9	0	0	47	44	12
2017	Information management	50	36	7	6	2	0	0	86	7	58
2017	Information technology	52	34	4	4	4	2	0	89	8	54
2017	Policy	68	19	6	6	0	0	0	87	6	16
2017	Project management	49	31	10	4	7	0	0	79	10	29
2017	Other services to the public	42	30	18	5	5	0	0	72	10	40
2017	None of the above	48	28	8	7	6	2	0	79	13	123
2014	Client contact centre	41	35	10	11	2	2	0	77	13	46
2014	Communications or public affairs	62	27	0	3	5	3	0	92	8	37
2014	Access to information and privacy	33	28	8	18	10	4	0	63	29	28
2014	Science and technology	50	41	0	9	0	0	0	91	9	12
2014	Library services	39	31	10	13	6	1	0	71	19	152
2014	Administration and operations	45	33	9	9	3	2	0	79	12	87
2014	Human resources	56	32	7	5	0	0	0	88	5	30
2014	Financial management	50	34	10	6	0	0	0	84	6	19
2014	Materiel management	52	28	0	0	20	0	0	80	20	17
2014	Information management	48	28	7	7	10	1	0	76	17	114
2014	Information technology	42	36	9	4	7	2	0	80	11	55
2014	Evaluation	53	20	27	0	0	0	0	73	0	15
2014	Other services to the public	67	21	7	5	0	0	0	88	5	38
2014	None of the above	48	29	8	7	7	1	0	78	14	135

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	52	4	7	0	0	0	89	7	27
2020	Communications or public affairs	58	28	11	3	0	0	0	86	3	36
2020	Access to information and privacy	47	36	12	5	0	0	0	83	5	41
2020	Library services	51	39	4	4	2	0	0	90	6	124
2020	Administration and operations	67	27	5	2	0	0	0	94	2	64
2020	Human resources	55	40	3	2	0	0	0	95	2	41
2020	Financial management	66	29	5	0	0	0	0	95	0	18
2020	Real property	57	31	12	0	0	0	0	88	0	17
2020	Materiel management	76	24	0	0	0	0	0	100	0	13
2020	Information management	66	26	6	0	2	0	0	92	2	51
2020	Information technology	63	28	4	2	2	0	0	91	4	47
2020	Policy	89	11	0	0	0	0	0	100	0	18
2020	Project management	59	30	6	5	0	0	0	89	5	20
2020	Other services to the public	55	33	6	6	0	0	0	88	6	58
2020	None of the above	54	21	10	9	4	2	0	77	13	95
2019	Client contact centre	43	39	13	6	0	0	0	82	6	33
2019	Communications or public affairs	56	25	11	8	0	0	0	81	8	36
2019	Access to information and privacy	39	40	11	8	2	0	0	79	10	44
2019	Library services	40	43	5	9	2	1	0	84	11	133
2019	Administration and operations	55	32	11	3	0	0	0	87	3	80
2019	Human resources	53	36	4	6	0	0	0	89	6	44
2019	Financial management	77	23	0	0	0	0	0	100	0	25
2019	Real property	53	26	6	16	0	0	0	78	16	16
2019	Materiel management	64	21	0	8	8	0	0	85	15	14
2019	Information management	61	29	5	4	0	0	0	90	4	76
2019	Information technology	49	44	5	2	0	0	0	94	2	66
2019	Policy	72	22	0	0	5	0	0	95	5	21
2019	Project management	59	36	3	3	0	0	0	95	3	34
2019	Other services to the public	54	24	9	7	7	0	0	78	13	46
2019	None of the above	60	29	7	3	2	0	0	88	5	104
2018	Client contact centre	56	24	14	7	0	0	0	79	7	27
2018	Communications or public affairs	37	44	13	3	3	0	0	81	6	30
2018	Access to information and privacy	52	41	3	0	0	0	4	97	0	28
2018	Library services	44	38	11	4	3	0	0	83	7	107
2018	Administration and operations	49	39	4	5	3	0	0	88	8	64
2018	Human resources	30	59	8	3	0	0	0	89	3	36
2018	Financial management	56	31	4	9	0	0	0	87	9	23
2018	Real property	82	18	0	0	0	0	0	100	0	10
2018	Materiel management	41	21	18	9	12	0	0	62	21	10
2018	Information management	53	33	6	5	2	0	0	86	7	60
2018	Information technology	49	46	5	0	0	0	0	95	0	59
2018	Policy	72	28	0	0	0	0	0	100	0	19
2018	Project management	61	30	4	3	3	0	0	90	6	30
2018	Other services to the public	47	39	12	0	3	0	0	85	3	37
2018	None of the above	47	34	9	7	2	1	0	82	9	80
2017	Client contact centre	43	52	2	2	0	0	0	95	2	39
2017	Communications or public affairs	39	41	6	11	3	0	0	80	14	35
2017	Access to information and privacy	61	19	8	12	0	0	0	80	12	26
2017	Library services	42	37	8	8	4	1	0	80	13	134
2017	Administration and operations	48	40	2	6	4	0	0	88	10	68
2017	Human resources	33	47	17	2	0	0	0	80	2	39
2017	Financial management	50	46	4	0	0	0	0	96	0	22
2017	Materiel management	21	34	27	18	0	0	0	56	18	12
2017	Information management	50	40	2	5	4	0	0	89	9	58
2017	Information technology	45	46	7	2	0	0	0	91	2	54
2017	Policy	62	32	0	0	6	0	0	94	6	16
2017	Project management	44	38	10	7	0	0	0	83	7	29
2017	Other services to the public	52	35	8	5	0	0	0	87	5	40
2017	None of the above	45	38	8	5	4	0	0	83	9	123
2014	Client contact centre	44	47	9	0	0	0	0	91	0	46
2014	Communications or public affairs	46	43	3	3	5	0	0	89	8	37
2014	Access to information and privacy	18	49	17	13	3	0	0	66	17	29
2014	Science and technology	40	51	9	0	0	0	0	91	0	12
2014	Library services	46	36	7	7	2	1	0	83	10	152
2014	Administration and operations	40	49	7	3	2	0	0	89	5	86
2014	Human resources	51	42	7	0	0	0	0	93	0	29
2014	Financial management	53	31	10	6	0	0	0	84	6	19
2014	Materiel management	45	35	13	7	0	0	0	80	7	17
2014	Information management	48	40	6	4	2	0	0	88	6	114
2014	Information technology	36	40	11	11	2	0	0	76	13	55
2014	Evaluation	67	33	0	0	0	0	0	100	0	15
2014	Other services to the public	73	22	2	2	0	0	0	95	2	38
2014	None of the above	43	38	10	6	2	0	1	82	8	135

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	46	7	8	0	0	0	85	8	26
2020	Communications or public affairs	54	34	9	3	0	0	0	89	3	35
2020	Access to information and privacy	40	36	17	3	0	2	2	79	3	41
2020	Library services	39	42	13	2	1	2	1	83	3	124
2020	Administration and operations	63	31	3	0	2	1	0	95	2	65
2020	Human resources	43	54	2	0	0	0	0	98	0	41
2020	Financial management	45	44	11	0	0	0	0	89	0	18
2020	Real property	57	25	12	7	0	0	0	82	7	17
2020	Materiel management	61	23	16	0	0	0	0	84	0	13
2020	Information management	56	38	4	2	0	0	0	94	2	50
2020	Information technology	41	50	4	2	2	0	0	91	4	48
2020	Policy	80	20	0	0	0	0	0	100	0	19
2020	Project management	56	38	6	0	0	0	0	94	0	20
2020	Other services to the public	49	33	12	3	0	2	0	84	3	57
2020	None of the above	44	32	11	5	5	2	1	79	10	96
2019	Client contact centre	28	36	27	10	0	0	0	63	10	33
2019	Communications or public affairs	45	41	5	6	3	0	0	86	9	36
2019	Access to information and privacy	28	52	16	4	0	0	0	80	4	44
2019	Library services	35	43	10	6	4	2	0	80	10	133
2019	Administration and operations	50	32	14	1	1	1	0	84	2	79
2019	Human resources	36	53	7	4	0	0	0	89	4	45
2019	Financial management	60	36	4	0	0	0	0	96	0	24
2019	Real property	55	12	18	8	8	0	0	67	16	16
2019	Materiel management	35	36	14	15	0	0	0	71	15	14
2019	Information management	47	35	13	3	0	2	0	84	3	77
2019	Information technology	46	41	9	0	2	2	0	89	2	66
2019	Policy	71	18	5	5	0	0	0	90	5	21
2019	Project management	56	30	12	3	0	0	0	86	3	34
2019	Other services to the public	48	31	13	7	2	0	0	79	9	46
2019	None of the above	52	34	8	2	3	1	0	87	5	104
2018	Client contact centre	21	60	12	7	0	0	0	82	7	27
2018	Communications or public affairs	50	48	0	0	3	0	0	97	3	29
2018	Access to information and privacy	35	37	21	0	0	0	7	77	0	28
2018	Library services	35	39	14	6	2	5	0	77	8	108
2018	Administration and operations	38	45	10	5	0	1	0	84	6	64
2018	Human resources	31	58	8	3	0	0	0	89	3	36
2018	Financial management	39	49	8	4	0	0	0	88	4	23
2018	Real property	63	37	0	0	0	0	0	100	0	10
2018	Materiel management	33	41	26	0	0	0	0	74	0	10
2018	Information management	51	37	9	0	3	0	0	88	3	60
2018	Information technology	38	52	5	5	0	0	0	90	5	59
2018	Policy	42	48	11	0	0	0	0	89	0	19
2018	Project management	44	43	10	0	3	0	0	87	3	30
2018	Other services to the public	39	43	13	5	0	0	0	81	5	37
2018	None of the above	39	43	11	1	0	5	1	87	1	81

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	23	19	4	0	3	4	76	4	27
2020	Communications or public affairs	64	14	11	3	0	3	6	85	3	36
2020	Access to information and privacy	41	22	20	5	0	5	7	72	5	41
2020	Library services	44	23	14	6	2	10	2	75	9	123
2020	Administration and operations	52	31	8	1	2	5	1	88	3	65
2020	Human resources	41	41	5	4	0	2	7	90	5	41
2020	Financial management	54	34	6	0	0	6	0	94	0	18
2020	Real property	52	0	17	7	0	12	12	69	9	17
2020	Materiel management	53	23	24	0	0	0	0	76	0	13
2020	Information management	50	22	8	6	2	8	5	82	9	51
2020	Information technology	58	27	9	6	0	0	0	85	6	48
2020	Policy	59	31	0	5	0	5	0	94	6	19
2020	Project management	64	30	0	6	0	0	0	94	6	20
2020	Other services to the public	41	24	16	4	3	5	6	74	8	57
2020	None of the above	43	28	10	3	4	8	4	80	9	95

Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	39	14	7	4	0	7	73	12	27
2020	Communications or public affairs	72	19	3	3	0	3	0	94	3	36
2020	Access to information and privacy	44	25	17	3	0	0	11	78	3	41
2020	Library services	38	23	18	11	3	1	7	65	15	124
2020	Administration and operations	59	27	8	2	0	0	4	90	2	65
2020	Human resources	47	44	5	0	0	0	5	95	0	41
2020	Financial management	67	23	5	0	0	0	4	94	0	18
2020	Real property	51	17	7	7	0	6	12	84	8	17
2020	Materiel management	53	31	16	0	0	0	0	84	0	13
2020	Information management	58	26	14	2	0	0	0	84	2	50
2020	Information technology	55	23	8	6	4	2	2	81	11	48
2020	Policy	64	20	5	0	0	5	5	94	0	19
2020	Project management	78	16	6	0	0	0	0	94	0	20
2020	Other services to the public	49	24	17	9	2	0	0	73	10	58
2020	None of the above	46	27	13	6	4	1	3	76	10	96
2019	Client contact centre	31	23	32	0	3	3	6	60	4	33
2019	Communications or public affairs	68	27	3	3	0	0	0	95	3	36
2019	Access to information and privacy	47	13	22	5	5	0	7	65	11	42
2019	Library services	40	26	12	5	8	3	7	73	14	133
2019	Administration and operations	60	17	11	2	1	0	8	84	4	81
2019	Human resources	49	37	3	2	2	0	7	92	5	45
2019	Financial management	69	19	4	0	0	0	8	96	0	25
2019	Real property	35	35	23	0	6	0	0	71	6	16
2019	Materiel management	43	23	19	8	8	0	0	66	15	14
2019	Information management	48	29	5	3	3	2	10	87	6	77
2019	Information technology	58	28	6	2	2	3	2	90	3	65
2019	Policy	48	33	10	5	0	0	4	84	6	21
2019	Project management	58	30	6	0	0	6	0	93	0	34
2019	Other services to the public	49	26	13	5	4	0	3	77	9	46
2019	None of the above	48	26	14	4	4	0	4	77	8	103

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	47	11	7	0	0	0	82	7	27
2020	Communications or public affairs	64	22	6	6	3	0	0	86	8	36
2020	Access to information and privacy	61	26	10	3	0	0	0	88	3	41
2020	Library services	40	40	8	9	2	1	0	81	11	124
2020	Administration and operations	68	20	11	0	2	0	0	88	2	65
2020	Human resources	41	39	10	5	0	0	4	85	5	41
2020	Financial management	56	29	15	0	0	0	0	85	0	18
2020	Real property	41	34	12	7	0	0	6	80	7	17
2020	Materiel management	61	39	0	0	0	0	0	100	0	13
2020	Information management	57	27	11	6	0	0	0	84	6	51
2020	Information technology	50	31	13	2	4	0	0	81	6	48
2020	Policy	48	37	9	5	0	0	0	85	5	19
2020	Project management	62	27	11	0	0	0	0	89	0	20
2020	Other services to the public	46	32	5	16	0	2	0	79	16	58
2020	None of the above	38	30	15	5	11	1	0	69	16	96
2019	Client contact centre	28	39	27	5	0	0	0	67	5	33
2019	Communications or public affairs	50	31	16	3	0	0	0	81	3	36
2019	Access to information and privacy	37	31	13	10	7	0	2	69	18	45
2019	Library services	35	36	12	8	7	1	1	73	15	133
2019	Administration and operations	54	23	17	2	2	0	1	78	5	81
2019	Human resources	50	33	9	4	4	0	0	83	9	44
2019	Financial management	61	27	12	0	0	0	0	88	0	25
2019	Real property	37	17	25	6	15	0	0	54	21	15
2019	Materiel management	43	34	15	0	8	0	0	77	8	14
2019	Information management	49	31	9	7	1	1	0	82	9	77
2019	Information technology	46	30	12	3	2	2	5	82	5	66
2019	Policy	48	38	9	0	5	0	0	86	5	21
2019	Project management	61	24	9	3	3	0	0	85	7	34
2019	Other services to the public	40	38	14	0	9	0	0	77	9	46
2019	None of the above	43	36	10	6	4	0	2	80	10	103
2018	Client contact centre	35	38	26	0	0	0	0	74	0	27
2018	Communications or public affairs	46	40	3	3	7	0	0	87	10	30
2018	Access to information and privacy	33	39	5	4	13	5	0	77	18	28
2018	Library services	41	32	11	11	5	0	0	73	16	109
2018	Administration and operations	39	38	10	8	4	0	0	77	12	63
2018	Human resources	31	44	13	8	3	0	0	76	11	36
2018	Financial management	46	36	13	0	4	0	0	83	4	23
2018	Real property	72	9	9	9	0	0	0	82	9	10
2018	Materiel management	36	57	8	0	0	0	0	92	0	11
2018	Information management	39	40	12	5	2	0	1	81	7	60
2018	Information technology	41	39	13	7	0	0	0	80	7	59
2018	Policy	43	39	18	0	0	0	0	82	0	18
2018	Project management	60	26	14	0	0	0	0	86	0	30
2018	Other services to the public	55	19	13	8	5	0	0	74	13	37
2018	None of the above	48	36	11	2	0	1	1	86	2	82
2017	Client contact centre	21	59	13	2	2	2	0	81	5	39
2017	Communications or public affairs	34	43	11	3	9	0	0	78	11	35
2017	Access to information and privacy	37	35	15	8	0	4	0	76	8	26
2017	Library services	38	40	11	5	5	1	0	80	9	134
2017	Administration and operations	40	40	12	3	6	0	0	79	9	68
2017	Human resources	30	54	11	2	0	2	0	86	2	39
2017	Financial management	42	36	13	0	9	0	0	78	9	22
2017	Materiel management	23	33	17	27	0	0	0	57	27	12
2017	Information management	50	34	6	4	2	2	3	88	6	58
2017	Information technology	39	36	17	6	2	0	2	76	8	54
2017	Policy	68	26	0	6	0	0	0	94	6	16
2017	Project management	45	45	7	0	3	0	0	90	3	29
2017	Other services to the public	40	32	12	16	0	0	0	72	16	40
2017	None of the above	42	34	12	5	6	1	0	76	12	123
2014	Client contact centre	42	37	13	5	0	2	0	82	5	46
2014	Communications or public affairs	57	19	8	5	8	0	3	78	14	37
2014	Access to information and privacy	26	37	23	6	7	0	0	63	13	29
2014	Science and technology	42	8	34	0	8	0	8	54	9	12
2014	Library services	32	40	15	9	5	0	0	72	14	152
2014	Administration and operations	39	35	10	11	3	1	2	76	14	87
2014	Human resources	36	34	10	13	3	0	3	73	17	30
2014	Financial management	20	48	15	17	0	0	0	68	17	19
2014	Materiel management	34	23	25	5	13	0	0	57	18	17
2014	Information management	39	37	16	4	3	1	0	76	8	114
2014	Information technology	37	31	20	5	4	0	4	70	10	55
2014	Evaluation	47	40	7	7	0	0	0	87	7	15
2014	Other services to the public	38	28	15	8	9	0	2	67	17	38
2014	None of the above	41	29	13	9	6	1	1	71	15	135

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	44	21	0	4	0	0	75	4	27
2020	Communications or public affairs	67	19	0	8	3	3	0	88	12	36
2020	Access to information and privacy	56	29	12	0	0	2	0	87	0	41
2020	Library services	44	29	12	5	6	4	0	76	11	123
2020	Administration and operations	66	23	9	0	2	0	0	89	2	65
2020	Human resources	41	44	9	5	0	0	0	85	5	41
2020	Financial management	73	21	5	0	0	0	0	95	0	18
2020	Real property	41	22	7	7	0	18	6	83	9	17
2020	Materiel management	61	39	0	0	0	0	0	100	0	13
2020	Information management	61	25	10	3	2	0	0	86	4	51
2020	Information technology	53	25	10	4	4	2	2	81	9	48
2020	Policy	59	31	5	0	0	0	5	94	0	19
2020	Project management	73	21	6	0	0	0	0	94	0	20
2020	Other services to the public	59	11	14	13	2	2	0	71	15	58
2020	None of the above	53	23	9	3	7	3	1	79	11	96

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	52	15	0	0	0	0	85	0	27
2020	Communications or public affairs	58	33	6	0	3	0	0	92	3	36
2020	Access to information and privacy	54	26	10	7	0	0	3	82	8	41
2020	Library services	47	34	6	7	3	2	2	84	10	123
2020	Administration and operations	65	27	6	0	2	0	0	92	2	65
2020	Human resources	40	40	10	8	0	0	2	81	8	40
2020	Financial management	66	29	5	0	0	0	0	95	0	18
2020	Real property	57	18	7	7	0	6	6	85	7	17
2020	Materiel management	66	34	0	0	0	0	0	100	0	12
2020	Information management	58	30	6	2	4	0	0	88	6	51
2020	Information technology	48	35	9	0	6	2	0	85	6	48
2020	Policy	57	37	5	0	0	0	0	95	0	19
2020	Project management	74	21	5	0	0	0	0	95	0	20
2020	Other services to the public	57	20	10	7	5	0	0	78	13	58
2020	None of the above	49	30	7	8	4	1	0	80	13	96
2019	Client contact centre	28	40	20	8	3	0	0	69	11	32
2019	Communications or public affairs	57	27	11	3	3	0	0	84	6	36
2019	Access to information and privacy	45	36	10	6	3	0	0	81	9	45
2019	Library services	43	30	7	12	5	1	2	75	18	132
2019	Administration and operations	60	24	12	2	1	0	0	85	4	81
2019	Human resources	49	36	6	8	0	0	0	85	8	45
2019	Financial management	73	23	4	0	0	0	0	96	0	25
2019	Real property	49	12	12	22	6	0	0	61	27	16
2019	Materiel management	49	44	0	8	0	0	0	92	8	14
2019	Information management	56	26	11	4	3	0	0	82	7	77
2019	Information technology	49	35	8	5	0	2	2	87	5	66
2019	Policy	38	24	28	5	5	0	0	62	10	21
2019	Project management	55	27	9	6	3	0	0	82	9	34
2019	Other services to the public	63	17	6	4	9	0	0	80	13	46
2019	None of the above	50	30	9	6	4	0	0	80	10	104
2018	Client contact centre	46	46	4	4	0	0	0	92	4	26
2018	Communications or public affairs	50	37	6	0	7	0	0	87	7	30
2018	Access to information and privacy	43	31	11	4	10	0	0	75	14	28
2018	Library services	44	25	9	15	6	0	0	70	21	109
2018	Administration and operations	47	28	9	11	4	0	0	76	15	62
2018	Human resources	34	43	12	8	3	0	0	77	11	36
2018	Financial management	59	23	8	5	5	0	0	82	10	22
2018	Real property	58	15	28	0	0	0	0	72	0	10
2018	Materiel management	38	46	0	16	0	0	0	84	16	11
2018	Information management	53	32	7	3	3	0	1	86	7	60
2018	Information technology	51	34	9	5	2	0	0	85	7	59
2018	Policy	45	49	6	0	0	0	0	94	0	19
2018	Project management	63	27	10	0	0	0	0	90	0	30
2018	Other services to the public	44	18	21	10	5	2	0	63	16	37
2018	None of the above	62	28	7	1	0	1	0	91	1	82
2017	Client contact centre	35	39	16	7	2	0	0	75	10	39
2017	Communications or public affairs	51	26	12	6	6	0	0	77	11	35
2017	Access to information and privacy	42	35	12	8	0	0	3	80	8	26
2017	Library services	43	33	7	7	6	4	1	79	14	134
2017	Administration and operations	44	32	14	6	4	0	0	76	10	68
2017	Human resources	43	50	0	7	0	0	0	93	7	39
2017	Financial management	58	28	14	0	0	0	0	86	0	22
2017	Materiel management	23	32	9	27	0	0	9	61	29	12
2017	Information management	46	49	0	0	2	0	3	98	2	58
2017	Information technology	37	47	5	2	7	2	0	85	9	54
2017	Policy	75	12	0	13	0	0	0	87	13	16
2017	Project management	31	55	3	7	3	0	0	86	10	29
2017	Other services to the public	40	40	10	5	5	0	0	80	10	40
2017	None of the above	45	32	7	10	6	1	0	77	16	123
2014	Client contact centre	48	20	17	12	0	3	0	70	12	46
2014	Communications or public affairs	54	19	8	13	5	0	0	73	19	37
2014	Access to information and privacy	33	30	17	16	0	3	0	66	17	29
2014	Science and technology	33	50	0	9	0	0	8	90	10	12
2014	Library services	41	33	13	9	5	0	0	74	13	152
2014	Administration and operations	40	43	3	7	2	2	3	87	10	87
2014	Human resources	40	40	13	3	4	0	0	80	7	30
2014	Financial management	55	30	10	5	0	0	0	85	5	19
2014	Materiel management	29	39	13	12	7	0	0	68	18	17
2014	Information management	46	33	10	2	5	4	0	82	8	113
2014	Information technology	40	31	16	9	4	0	0	71	13	55
2014	Evaluation	73	20	0	7	0	0	0	93	7	15
2014	Other services to the public	46	24	18	9	2	0	0	70	12	38
2014	None of the above	46	29	8	10	6	1	0	76	16	135

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	38	62	27
2020	Communications or public affairs	53	47	36
2020	Access to information and privacy	48	52	41
2020	Library services	35	65	124
2020	Administration and operations	45	55	65
2020	Human resources	55	45	40
2020	Financial management	44	56	18
2020	Real property	23	77	17
2020	Materiel management	15	85	13
2020	Information management	51	49	51
2020	Information technology	37	63	48
2020	Policy	69	31	19
2020	Project management	35	65	20
2020	Other services to the public	48	52	58
2020	None of the above	48	52	95

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	32	18	0	4	8	0	77	4	27
2020	Communications or public affairs	67	11	3	3	0	14	3	93	3	36
2020	Access to information and privacy	68	24	5	0	0	0	2	95	0	41
2020	Library services	47	20	10	3	2	7	11	82	6	124
2020	Administration and operations	63	19	5	0	0	4	9	94	0	65
2020	Human resources	46	35	10	0	5	0	4	84	5	41
2020	Financial management	51	33	11	0	0	4	0	88	0	18
2020	Real property	45	18	18	0	7	6	6	72	7	17
2020	Materiel management	53	16	23	0	0	0	8	75	0	13
2020	Information management	74	12	7	0	0	4	4	92	0	51
2020	Information technology	49	17	12	2	0	8	11	82	3	48
2020	Policy	84	5	0	5	0	0	5	94	6	19
2020	Project management	83	0	6	0	0	0	11	93	0	20
2020	Other services to the public	63	15	7	4	0	4	7	88	4	58
2020	None of the above	50	19	11	2	2	4	10	81	5	96

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	37	8	4	4	0	0	85	7	26
2020	Communications or public affairs	67	22	3	8	0	0	0	89	8	36
2020	Access to information and privacy	66	26	0	7	0	0	0	93	7	41
2020	Library services	52	33	8	3	3	0	1	86	7	124
2020	Administration and operations	73	20	5	2	0	0	0	94	2	65
2020	Human resources	53	34	8	5	0	0	0	87	5	41
2020	Financial management	61	33	6	0	0	0	0	94	0	18
2020	Real property	63	6	19	6	7	0	0	69	12	17
2020	Materiel management	69	31	0	0	0	0	0	100	0	13
2020	Information management	66	22	8	2	2	0	0	88	4	51
2020	Information technology	51	26	10	9	4	0	0	77	13	48
2020	Policy	73	21	0	5	0	0	0	95	5	19
2020	Project management	72	12	11	5	0	0	0	84	5	20
2020	Other services to the public	58	24	12	3	2	0	0	82	5	58
2020	None of the above	53	21	14	4	6	1	1	75	11	96
2019	Client contact centre	37	36	21	6	0	0	0	73	6	33
2019	Communications or public affairs	67	24	3	3	0	3	0	94	3	34
2019	Access to information and privacy	47	35	11	2	3	2	0	84	5	44
2019	Library services	44	28	12	8	6	0	1	73	15	133
2019	Administration and operations	63	26	9	1	1	0	0	89	2	79
2019	Human resources	58	23	4	13	2	0	0	81	15	45
2019	Financial management	62	35	4	0	0	0	0	96	0	25
2019	Real property	35	31	12	8	14	0	0	67	22	16
2019	Materiel management	56	28	0	15	0	0	0	85	15	14
2019	Information management	58	25	8	4	4	0	0	84	8	77
2019	Information technology	55	37	6	0	0	0	2	94	0	66
2019	Policy	52	37	0	5	5	0	0	90	10	21
2019	Project management	67	24	6	0	3	0	0	91	3	34
2019	Other services to the public	61	19	4	7	9	0	0	80	16	45
2019	None of the above	58	23	9	5	4	0	0	81	9	104
2018	Client contact centre	38	50	12	0	0	0	0	88	0	27
2018	Communications or public affairs	60	24	9	0	7	0	0	84	7	30
2018	Access to information and privacy	52	24	9	14	0	0	0	76	14	28
2018	Library services	48	26	8	10	8	0	0	74	18	109
2018	Administration and operations	47	34	12	5	2	0	0	81	7	63
2018	Human resources	38	38	11	11	3	0	0	76	13	36
2018	Financial management	56	31	4	4	4	0	0	87	9	23
2018	Real property	58	33	9	0	0	0	0	91	0	10
2018	Materiel management	49	35	0	16	0	0	0	84	16	11
2018	Information management	51	32	9	5	2	0	1	84	7	60
2018	Information technology	61	24	10	5	0	0	0	85	5	59
2018	Policy	56	38	6	0	0	0	0	94	0	19
2018	Project management	73	23	3	0	0	0	0	97	0	30
2018	Other services to the public	56	13	13	13	5	0	0	69	18	37
2018	None of the above	60	26	10	2	0	1	1	88	2	82
2017	Client contact centre	37	42	13	5	2	0	0	79	8	39
2017	Communications or public affairs	45	38	6	3	9	0	0	83	11	35
2017	Access to information and privacy	53	35	8	4	0	0	0	89	4	26
2017	Library services	46	32	10	8	4	0	0	78	12	133
2017	Administration and operations	56	29	5	6	4	0	0	85	10	68
2017	Human resources	46	45	5	5	0	0	0	90	5	39
2017	Financial management	49	33	14	0	4	0	0	82	4	22
2017	Materiel management	32	32	35	0	0	0	0	65	0	12
2017	Information management	65	27	2	5	0	0	2	93	5	58
2017	Information technology	55	34	7	2	2	0	0	89	4	54
2017	Policy	74	19	0	6	0	0	0	94	6	16
2017	Project management	52	38	7	0	3	0	0	90	3	29
2017	Other services to the public	47	27	13	10	2	0	0	75	13	40
2017	None of the above	53	28	10	3	6	0	0	80	9	123
2014	Client contact centre	44	35	17	2	3	0	0	78	5	45
2014	Communications or public affairs	60	16	5	13	3	0	3	78	16	37
2014	Access to information and privacy	49	25	10	3	13	0	0	73	16	29
2014	Science and technology	42	42	0	0	8	0	8	91	9	12
2014	Library services	44	32	11	10	3	1	0	77	13	152
2014	Administration and operations	53	28	9	2	2	1	4	86	5	87
2014	Human resources	43	34	10	10	4	0	0	77	13	30
2014	Financial management	30	55	15	0	0	0	0	85	0	19
2014	Materiel management	32	27	23	5	13	0	0	59	18	17
2014	Information management	54	29	9	5	3	1	0	83	7	114
2014	Information technology	46	33	14	2	6	0	0	78	7	55
2014	Evaluation	73	7	7	13	0	0	0	80	13	15
2014	Other services to the public	45	31	15	6	3	0	0	76	9	38
2014	None of the above	52	27	7	9	6	0	0	78	15	135

Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	44	22	0	0	11	0	75	0	27
2020	Communications or public affairs	33	39	11	0	0	17	0	87	0	36
2020	Access to information and privacy	35	43	19	0	0	2	0	80	0	41
2020	Library services	25	32	16	7	2	17	1	69	11	124
2020	Administration and operations	37	35	17	2	3	7	0	77	5	65
2020	Human resources	23	54	10	5	3	4	0	81	8	41
2020	Financial management	29	41	24	0	0	6	0	75	0	17
2020	Real property	28	23	12	18	0	19	0	63	22	17
2020	Materiel management	62	30	8	0	0	0	0	92	0	13
2020	Information management	26	39	17	8	2	8	0	71	10	51
2020	Information technology	22	32	16	13	11	4	2	58	25	48
2020	Policy	37	47	11	0	0	5	0	89	0	19
2020	Project management	26	36	14	10	10	5	0	64	21	20
2020	Other services to the public	28	37	14	11	6	5	0	68	17	58
2020	None of the above	23	33	11	9	14	10	0	62	26	95
2019	Client contact centre	16	50	15	5	4	10	0	74	10	32
2019	Communications or public affairs	24	29	24	11	0	11	0	60	12	36
2019	Access to information and privacy	53	32	8	5	0	2	0	87	5	45
2019	Library services	22	34	17	5	6	15	1	67	13	130
2019	Administration and operations	34	33	17	7	0	9	0	73	8	81
2019	Human resources	25	36	12	17	2	7	0	67	21	44
2019	Financial management	36	44	12	4	0	4	0	83	4	24
2019	Real property	18	49	18	8	8	0	0	67	16	16
2019	Materiel management	35	15	19	8	15	8	0	54	25	14
2019	Information management	38	38	13	3	1	7	0	82	5	77
2019	Information technology	34	28	17	12	0	9	0	68	13	65
2019	Policy	42	44	0	0	0	14	0	100	0	21
2019	Project management	40	26	12	9	0	12	0	76	10	34
2019	Other services to the public	29	34	16	4	7	11	0	70	13	46
2019	None of the above	31	32	15	6	6	10	0	71	13	104
2018	Client contact centre	11	40	31	7	4	8	0	55	12	27
2018	Communications or public affairs	21	27	13	29	0	10	0	53	32	30
2018	Access to information and privacy	65	16	3	4	0	12	0	92	5	28
2018	Library services	23	33	14	6	7	15	0	67	16	109
2018	Administration and operations	23	44	16	8	8	1	0	68	16	64
2018	Human resources	26	45	16	11	0	3	0	72	11	36
2018	Financial management	21	44	26	0	0	8	0	71	0	23
2018	Real property	33	37	9	12	0	9	0	77	13	10
2018	Materiel management	22	54	16	8	0	0	0	76	8	11
2018	Information management	28	42	19	2	4	6	0	74	6	60
2018	Information technology	29	37	15	9	5	5	0	69	14	59
2018	Policy	35	48	6	0	0	11	0	94	0	19
2018	Project management	43	31	13	3	7	4	0	76	10	30
2018	Other services to the public	34	37	11	8	5	5	0	75	14	36
2018	None of the above	23	35	19	6	6	11	0	65	14	82
2017	Client contact centre	13	44	20	5	8	10	0	63	14	39
2017	Communications or public affairs	25	34	23	6	6	6	0	64	12	35
2017	Access to information and privacy	49	15	20	0	0	16	0	77	0	26
2017	Library services	25	34	13	6	5	17	0	71	14	134
2017	Administration and operations	24	41	10	9	11	6	0	69	21	68
2017	Human resources	24	39	18	10	2	7	0	67	13	39
2017	Financial management	23	40	24	4	4	5	0	66	9	22
2017	Materiel management	17	31	43	9	0	0	0	48	9	12
2017	Information management	31	38	17	2	4	9	0	75	6	58
2017	Information technology	20	30	28	7	9	4	2	53	17	54
2017	Policy	37	50	13	0	0	0	0	87	0	16
2017	Project management	28	52	10	3	3	3	0	82	7	29
2017	Other services to the public	22	45	10	15	5	2	0	69	21	40
2017	None of the above	25	30	12	11	12	10	0	61	25	123
2014	Client contact centre	10	37	23	11	2	17	0	57	16	46
2014	Communications or public affairs	24	19	21	19	0	16	0	52	22	37
2014	Access to information and privacy	12	27	21	17	13	10	0	43	33	29
2014	Science and technology	25	42	8	0	0	17	8	90	0	12
2014	Library services	22	29	19	10	8	11	1	58	20	152
2014	Administration and operations	13	41	21	14	3	8	0	58	19	87
2014	Human resources	10	53	10	13	0	14	0	73	15	30
2014	Financial management	0	48	38	0	5	10	0	53	6	19
2014	Materiel management	20	53	11	16	0	0	0	73	16	17
2014	Information management	20	30	19	10	7	13	1	58	20	114
2014	Information technology	7	36	13	20	15	9	0	48	38	55
2014	Evaluation	20	60	0	13	0	7	0	86	14	15
2014	Other services to the public	18	20	15	14	10	20	3	49	31	38
2014	None of the above	13	33	20	12	8	14	0	54	23	135

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	22	33	11	8	0	0	48	19	27
2020	Communications or public affairs	22	47	28	0	0	3	0	71	0	36
2020	Access to information and privacy	26	45	17	10	2	0	0	71	12	41
2020	Library services	15	41	16	19	3	4	1	59	24	124
2020	Administration and operations	34	34	13	12	3	5	0	71	16	65
2020	Human resources	23	41	18	15	3	0	0	64	18	41
2020	Financial management	22	33	28	6	6	6	0	58	12	18
2020	Real property	16	23	30	17	12	0	0	40	30	17
2020	Materiel management	62	30	8	0	0	0	0	92	0	13
2020	Information management	19	40	22	13	6	0	0	59	19	51
2020	Information technology	20	31	26	7	15	2	0	51	22	47
2020	Policy	21	47	27	5	0	0	0	68	5	19
2020	Project management	27	24	9	24	10	5	0	54	36	20
2020	Other services to the public	18	36	16	21	7	2	0	55	29	58
2020	None of the above	16	36	12	21	13	1	0	53	35	96
2019	Client contact centre	15	55	18	8	4	0	0	70	12	33
2019	Communications or public affairs	21	39	22	13	0	6	0	63	14	36
2019	Access to information and privacy	49	37	12	0	0	2	0	87	0	45
2019	Library services	21	36	17	10	10	5	1	61	21	132
2019	Administration and operations	29	39	20	8	0	3	0	71	9	81
2019	Human resources	26	32	12	17	6	7	0	62	25	44
2019	Financial management	40	36	16	8	0	0	0	76	8	24
2019	Real property	23	31	31	6	8	0	0	55	14	16
2019	Materiel management	35	21	13	8	15	8	0	61	25	14
2019	Information management	30	41	21	3	3	2	0	72	6	77
2019	Information technology	26	29	22	9	6	8	0	60	16	65
2019	Policy	52	39	4	0	0	5	0	96	0	21
2019	Project management	27	46	9	8	3	6	0	78	12	34
2019	Other services to the public	22	48	13	13	4	0	0	70	17	46
2019	None of the above	29	37	16	7	6	4	0	69	14	103
2018	Client contact centre	16	43	31	7	4	0	0	59	11	27
2018	Communications or public affairs	21	33	16	23	6	0	0	54	29	30
2018	Access to information and privacy	63	24	6	4	0	3	0	90	4	28
2018	Library services	16	41	13	14	9	7	0	62	24	109
2018	Administration and operations	27	40	18	5	10	0	0	68	14	63
2018	Human resources	24	45	17	11	3	0	0	68	14	34
2018	Financial management	26	40	9	22	0	4	0	68	22	23
2018	Real property	33	46	9	12	0	0	0	79	12	10
2018	Materiel management	13	30	18	39	0	0	0	42	39	10
2018	Information management	31	41	16	12	0	0	0	72	12	60
2018	Information technology	29	32	19	7	9	5	0	64	16	59
2018	Policy	37	57	5	0	0	0	0	95	0	18
2018	Project management	43	34	7	10	7	0	0	77	17	30
2018	Other services to the public	31	30	16	13	5	5	0	63	20	36
2018	None of the above	23	40	19	6	10	1	0	64	16	82
2017	Client contact centre	16	44	18	13	7	3	0	61	21	39
2017	Communications or public affairs	17	43	17	8	11	3	0	62	20	35
2017	Access to information and privacy	37	23	16	12	0	12	0	69	13	26
2017	Library services	22	32	18	12	7	9	0	59	20	134
2017	Administration and operations	26	38	16	7	9	3	0	67	17	68
2017	Human resources	23	44	23	5	2	3	0	69	7	39
2017	Financial management	23	35	33	0	4	5	0	61	5	22
2017	Materiel management	17	48	35	0	0	0	0	65	0	12
2017	Information management	24	43	12	10	7	3	0	69	18	58
2017	Information technology	20	24	26	22	4	3	0	46	27	54
2017	Policy	36	44	19	0	0	0	0	81	0	16
2017	Project management	25	48	21	3	3	0	0	72	7	29
2017	Other services to the public	27	28	13	23	8	3	0	56	31	40
2017	None of the above	22	34	17	11	12	5	0	58	23	123
2014	Client contact centre	8	32	25	24	3	8	0	43	29	46
2014	Communications or public affairs	19	32	16	16	5	11	0	58	24	37
2014	Access to information and privacy	15	7	17	34	17	11	0	25	56	29
2014	Science and technology	16	34	26	16	0	0	8	54	17	12
2014	Library services	21	29	20	12	14	4	0	52	27	152
2014	Administration and operations	12	34	31	15	6	3	0	48	21	87
2014	Human resources	11	45	25	6	4	8	0	61	11	30
2014	Financial management	0	43	30	17	5	5	0	45	23	19
2014	Materiel management	13	43	27	11	5	0	0	56	16	17
2014	Information management	17	30	17	18	11	6	0	50	31	114
2014	Information technology	7	34	17	21	19	2	0	42	41	55
2014	Evaluation	13	60	13	7	7	0	0	73	13	15
2014	Other services to the public	17	19	30	11	18	6	0	38	30	38
2014	None of the above	18	26	19	17	10	9	1	48	31	135

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	19	39	15	4	0	0	42	19	27
2020	Communications or public affairs	11	39	31	14	0	6	0	53	15	36
2020	Access to information and privacy	16	37	26	10	7	4	0	55	18	41
2020	Library services	14	29	22	21	3	10	1	48	27	124
2020	Administration and operations	27	37	13	17	2	5	0	67	20	63
2020	Human resources	16	36	25	20	3	0	0	52	22	41
2020	Financial management	4	40	27	23	6	0	0	44	29	18
2020	Real property	16	12	36	24	6	7	0	30	32	17
2020	Materiel management	46	23	16	15	0	0	0	69	15	13
2020	Information management	17	29	32	17	2	4	0	48	20	51
2020	Information technology	12	32	21	11	17	7	0	47	30	47
2020	Policy	11	41	27	11	0	11	0	58	12	19
2020	Project management	22	28	6	24	15	5	0	52	41	20
2020	Other services to the public	15	27	12	30	14	2	0	42	45	57
2020	None of the above	14	25	19	23	17	2	0	40	41	96
2019	Client contact centre	12	46	26	5	4	7	0	62	10	33
2019	Communications or public affairs	21	19	30	16	3	11	0	46	21	36
2019	Access to information and privacy	40	37	15	4	0	5	0	80	4	45
2019	Library services	16	28	17	12	10	16	1	53	26	130
2019	Administration and operations	21	38	23	7	1	9	0	65	9	81
2019	Human resources	17	36	23	13	4	7	0	56	18	44
2019	Financial management	32	28	36	0	4	0	0	60	4	24
2019	Real property	23	26	31	6	8	6	0	52	15	16
2019	Materiel management	27	34	15	8	8	8	0	67	17	14
2019	Information management	17	38	24	8	4	8	0	60	14	77
2019	Information technology	20	23	31	9	7	9	0	47	18	65
2019	Policy	25	49	15	0	0	11	0	83	0	20
2019	Project management	23	47	15	5	7	4	0	72	12	34
2019	Other services to the public	18	36	24	13	4	4	0	57	18	46
2019	None of the above	18	37	20	12	6	7	0	60	19	104
2018	Client contact centre	4	45	30	10	4	7	0	52	16	27
2018	Communications or public affairs	11	27	23	32	7	0	0	38	39	30
2018	Access to information and privacy	43	30	11	4	0	12	0	83	5	28
2018	Library services	11	35	21	16	8	9	0	51	26	109
2018	Administration and operations	23	39	21	5	8	4	0	65	13	62
2018	Human resources	14	47	19	16	0	2	3	63	17	36
2018	Financial management	12	45	22	17	0	4	0	59	17	23
2018	Real property	24	28	37	12	0	0	0	51	12	10
2018	Materiel management	22	26	28	24	0	0	0	49	24	11
2018	Information management	19	36	22	16	4	3	0	56	21	59
2018	Information technology	21	31	18	12	7	11	0	58	21	58
2018	Policy	30	39	16	6	0	10	0	76	6	19
2018	Project management	19	44	13	10	13	0	0	63	24	30
2018	Other services to the public	14	40	20	10	8	8	0	59	20	36
2018	None of the above	15	36	19	11	10	10	0	57	23	82
2017	Client contact centre	8	33	37	13	5	5	0	43	19	39
2017	Communications or public affairs	14	30	30	11	6	9	0	48	19	34
2017	Access to information and privacy	26	15	16	20	0	20	3	54	26	26
2017	Library services	16	25	22	14	8	16	0	49	25	134
2017	Administration and operations	22	34	17	10	8	7	3	62	20	68
2017	Human resources	13	44	30	2	0	10	0	64	3	39
2017	Financial management	13	52	26	4	0	5	0	68	5	22
2017	Materiel management	25	30	27	18	0	0	0	56	18	12
2017	Information management	16	46	17	7	5	9	0	68	13	58
2017	Information technology	17	21	22	13	11	13	4	45	29	54
2017	Policy	31	57	0	13	0	0	0	87	13	16
2017	Project management	17	41	21	10	3	7	0	63	15	29
2017	Other services to the public	15	32	13	20	15	5	0	49	37	40
2017	None of the above	16	32	17	15	12	7	0	52	30	123
2014	Client contact centre	4	20	39	17	0	20	0	30	22	46
2014	Communications or public affairs	14	30	22	16	8	11	0	49	27	37
2014	Access to information and privacy	8	14	24	30	17	8	0	24	51	29
2014	Science and technology	16	26	25	16	0	9	8	51	19	12
2014	Library services	14	24	16	18	16	11	0	43	38	151
2014	Administration and operations	9	35	29	12	4	11	0	49	18	87
2014	Human resources	3	34	29	19	0	14	0	44	22	30
2014	Financial management	0	15	60	10	5	10	0	17	17	19
2014	Materiel management	20	18	50	7	5	0	0	38	12	17
2014	Information management	13	26	20	21	12	9	0	43	36	114
2014	Information technology	9	26	18	23	15	9	0	38	42	55
2014	Evaluation	7	60	13	7	7	7	0	71	14	15
2014	Other services to the public	14	11	22	20	24	9	0	27	48	38
2014	None of the above	12	22	22	16	16	11	1	39	36	135

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	33	25	8	12	0	0	56	19	27
2020	Communications or public affairs	17	64	11	6	0	3	0	83	6	36
2020	Access to information and privacy	21	50	12	12	3	2	0	73	15	41
2020	Library services	17	36	21	16	5	4	1	56	22	124
2020	Administration and operations	26	48	11	11	3	1	0	74	15	65
2020	Human resources	16	49	15	18	3	0	0	65	20	41
2020	Financial management	22	44	23	6	6	0	0	66	11	18
2020	Real property	16	47	12	6	12	6	0	68	19	17
2020	Materiel management	46	39	7	0	8	0	0	85	8	13
2020	Information management	18	49	13	14	4	2	0	68	18	51
2020	Information technology	18	39	15	15	13	0	0	57	28	48
2020	Policy	21	41	16	21	0	0	0	63	21	19
2020	Project management	25	20	25	10	15	5	0	47	26	20
2020	Other services to the public	21	22	15	27	14	2	0	44	41	58
2020	None of the above	17	33	15	14	20	1	0	50	35	96
2019	Client contact centre	15	48	25	12	0	0	0	64	12	33
2019	Communications or public affairs	24	36	18	14	3	6	0	64	17	35
2019	Access to information and privacy	42	37	8	11	0	2	0	81	11	45
2019	Library services	10	34	19	18	10	7	1	49	31	132
2019	Administration and operations	20	51	15	10	2	3	0	73	12	81
2019	Human resources	27	35	14	17	4	2	0	64	22	44
2019	Financial management	32	32	20	12	0	4	0	67	12	24
2019	Real property	18	26	37	6	14	0	0	43	20	16
2019	Materiel management	27	42	15	8	8	0	0	69	15	14
2019	Information management	18	37	22	9	6	8	0	60	17	77
2019	Information technology	21	28	24	12	11	5	0	51	24	65
2019	Policy	28	44	14	5	0	5	4	79	5	21
2019	Project management	28	45	9	15	3	0	0	73	18	34
2019	Other services to the public	18	34	22	12	11	2	0	53	24	46
2019	None of the above	19	37	17	11	11	5	0	59	23	104
2018	Client contact centre	12	46	24	11	4	3	0	60	15	27
2018	Communications or public affairs	11	38	14	14	17	7	0	53	33	29
2018	Access to information and privacy	51	36	11	3	0	0	0	86	3	28
2018	Library services	17	30	17	18	14	4	0	49	34	109
2018	Administration and operations	19	41	26	3	11	0	0	61	14	64
2018	Human resources	25	38	16	16	3	2	0	64	19	36
2018	Financial management	34	31	13	18	4	0	0	65	22	23
2018	Real property	24	28	28	21	0	0	0	51	21	10
2018	Materiel management	22	26	8	36	8	0	0	49	43	11
2018	Information management	15	46	17	10	10	1	0	62	20	60
2018	Information technology	22	24	33	9	10	2	0	47	19	59
2018	Policy	24	55	6	11	0	4	0	83	12	19
2018	Project management	22	40	21	3	13	0	0	63	17	30
2018	Other services to the public	21	29	21	13	10	5	0	53	25	36
2018	None of the above	14	36	24	13	10	4	0	52	24	82
2017	Client contact centre	10	47	26	10	5	2	0	58	15	39
2017	Communications or public affairs	14	40	26	9	9	0	3	55	18	35
2017	Access to information and privacy	31	34	20	7	0	7	0	71	8	26
2017	Library services	15	30	17	15	10	14	0	51	29	133
2017	Administration and operations	21	33	24	12	8	3	0	55	20	67
2017	Human resources	15	50	23	7	2	2	0	66	10	39
2017	Financial management	31	33	13	18	0	5	0	67	19	22
2017	Materiel management	17	31	25	18	9	0	0	48	27	12
2017	Information management	10	65	9	9	7	0	0	75	16	58
2017	Information technology	19	27	25	13	11	6	0	48	26	53
2017	Policy	31	50	13	6	0	0	0	81	6	16
2017	Project management	14	52	14	17	3	0	0	66	21	29
2017	Other services to the public	10	40	15	18	15	3	0	51	33	40
2017	None of the above	16	33	19	11	15	5	0	52	28	123
2014	Client contact centre	10	33	32	16	5	4	0	45	23	46
2014	Communications or public affairs	14	41	21	13	8	3	0	56	22	37
2014	Access to information and privacy	12	21	17	30	17	3	0	34	49	29
2014	Science and technology	16	34	34	8	8	0	0	50	16	12
2014	Library services	15	35	10	21	15	4	0	52	38	151
2014	Administration and operations	14	41	20	16	7	3	0	56	24	87
2014	Human resources	11	47	29	6	3	3	0	60	10	30
2014	Financial management	0	54	25	10	0	10	0	60	12	19
2014	Materiel management	7	46	34	7	5	0	0	53	12	16
2014	Information management	14	31	22	12	17	4	0	46	30	113
2014	Information technology	7	38	20	20	11	4	0	47	32	55
2014	Evaluation	7	53	20	13	7	0	0	60	20	15
2014	Other services to the public	11	28	19	15	24	3	0	40	40	38
2014	None of the above	15	29	21	15	14	7	0	47	31	135

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	36	4	0	0	0	0	96	0	27
2020	Communications or public affairs	39	39	22	0	0	0	0	78	0	36
2020	Access to information and privacy	71	24	3	3	0	0	0	95	3	41
2020	Library services	71	19	6	1	1	2	1	93	2	124
2020	Administration and operations	74	22	4	0	0	0	0	96	0	64
2020	Human resources	65	29	5	0	0	0	0	95	0	41
2020	Financial management	66	28	6	0	0	0	0	94	0	18
2020	Real property	53	30	12	6	0	0	0	83	6	17
2020	Materiel management	92	0	0	8	0	0	0	92	8	13
2020	Information management	72	24	4	0	0	0	0	96	0	50
2020	Information technology	62	29	4	2	2	0	0	92	4	48
2020	Policy	75	11	15	0	0	0	0	85	0	19
2020	Project management	60	21	5	0	5	10	0	89	5	20
2020	Other services to the public	68	25	5	0	0	2	0	95	0	58
2020	None of the above	54	33	6	1	1	4	1	91	2	96
2019	Client contact centre	61	33	6	0	0	0	0	94	0	33
2019	Communications or public affairs	35	57	3	3	0	3	0	95	3	36
2019	Access to information and privacy	89	8	2	0	0	0	0	98	0	45
2019	Library services	57	26	8	2	2	3	2	88	4	133
2019	Administration and operations	73	25	2	0	0	0	0	98	0	80
2019	Human resources	50	38	11	0	2	0	0	87	2	45
2019	Financial management	65	31	4	0	0	0	0	96	0	25
2019	Real property	53	29	18	0	0	0	0	82	0	16
2019	Materiel management	47	24	8	15	0	6	0	75	16	14
2019	Information management	66	24	6	0	0	3	1	93	0	77
2019	Information technology	52	28	9	4	3	3	0	83	8	65
2019	Policy	91	9	0	0	0	0	0	100	0	21
2019	Project management	90	5	3	3	0	0	0	95	3	34
2019	Other services to the public	63	23	7	3	0	5	0	90	3	46
2019	None of the above	64	19	11	3	0	3	0	86	3	104

Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	44	15	8	4	0	0	74	12	27
2020	Communications or public affairs	25	55	17	3	0	0	0	80	3	36
2020	Access to information and privacy	35	51	12	2	0	0	0	86	2	41
2020	Library services	32	47	14	6	1	0	0	79	7	124
2020	Administration and operations	49	33	13	5	1	0	0	82	6	65
2020	Human resources	48	39	10	3	0	0	0	87	3	41
2020	Financial management	38	44	0	17	0	0	0	83	17	18
2020	Real property	22	54	24	0	0	0	0	76	0	17
2020	Materiel management	53	32	7	8	0	0	0	85	8	13
2020	Information management	30	44	15	10	0	0	0	75	10	51
2020	Information technology	22	44	17	13	4	0	0	66	17	48
2020	Policy	11	68	5	16	0	0	0	79	16	19
2020	Project management	15	46	19	15	5	0	0	61	20	20
2020	Other services to the public	24	34	28	12	1	0	0	58	14	58
2020	None of the above	14	51	16	13	5	0	0	65	18	96
2019	Client contact centre	34	52	13	0	0	0	0	87	0	32
2019	Communications or public affairs	37	38	11	8	0	6	0	80	8	36
2019	Access to information and privacy	56	33	9	2	0	0	0	89	2	45
2019	Library services	31	47	10	6	4	2	0	79	11	133
2019	Administration and operations	39	48	7	4	0	1	0	89	4	81
2019	Human resources	28	58	7	2	2	2	0	88	4	43
2019	Financial management	52	25	15	8	0	0	0	77	8	25
2019	Real property	29	45	12	14	0	0	0	74	14	16
2019	Materiel management	41	44	15	0	0	0	0	85	0	14
2019	Information management	36	57	4	0	3	0	0	93	3	77
2019	Information technology	32	44	18	5	0	2	0	77	5	66
2019	Policy	52	48	0	0	0	0	0	100	0	21
2019	Project management	37	39	18	0	0	6	0	81	0	34
2019	Other services to the public	31	49	14	4	2	0	0	79	7	46
2019	None of the above	37	43	7	8	3	2	0	82	11	105
2018	Client contact centre	31	46	19	0	4	0	0	77	4	27
2018	Communications or public affairs	18	65	14	3	0	0	0	83	3	29
2018	Access to information and privacy	58	36	6	0	0	0	0	94	0	28
2018	Library services	28	43	22	4	3	1	0	72	6	109
2018	Administration and operations	37	46	14	3	0	0	0	83	3	63
2018	Human resources	32	56	11	0	0	0	0	89	0	34
2018	Financial management	34	36	17	9	0	4	0	74	9	23
2018	Real property	18	51	21	9	0	0	0	70	9	10
2018	Materiel management	30	30	24	16	0	0	0	60	16	11
2018	Information management	36	47	7	8	2	0	0	83	10	59
2018	Information technology	34	34	18	12	2	0	0	68	14	59
2018	Policy	43	51	0	6	0	0	0	94	6	18
2018	Project management	56	23	17	3	0	0	0	80	3	30
2018	Other services to the public	34	37	13	10	3	2	0	73	14	36
2018	None of the above	27	54	8	8	1	3	0	83	9	79
2017	Client contact centre	21	51	27	0	0	0	0	73	0	37
2017	Communications or public affairs	25	57	9	3	6	0	0	82	9	35
2017	Access to information and privacy	50	31	8	4	0	7	0	87	4	26
2017	Library services	27	48	9	10	3	3	0	77	13	132
2017	Administration and operations	34	38	19	3	3	3	0	74	6	68
2017	Human resources	35	58	2	2	0	2	0	95	2	39
2017	Financial management	32	41	18	4	0	5	0	77	5	22
2017	Materiel management	32	32	18	18	0	0	0	65	18	12
2017	Information management	29	53	14	2	2	0	0	82	4	58
2017	Information technology	34	44	9	9	4	0	0	78	13	54
2017	Policy	55	45	0	0	0	0	0	100	0	16
2017	Project management	45	34	18	3	0	0	0	79	3	29
2017	Other services to the public	27	48	15	5	5	0	0	75	10	40
2017	None of the above	23	50	10	8	8	1	0	74	16	122
2014	Client contact centre	18	46	23	9	3	2	0	65	12	46
2014	Communications or public affairs	22	41	21	11	5	0	0	62	16	37
2014	Access to information and privacy	18	48	23	7	0	3	0	69	7	29
2014	Science and technology	24	43	17	8	0	0	8	73	8	12
2014	Library services	25	34	18	12	10	1	0	60	23	152
2014	Administration and operations	22	45	20	6	3	2	1	69	10	87
2014	Human resources	21	63	10	6	0	0	0	84	6	30
2014	Financial management	5	75	5	10	0	5	0	84	10	19
2014	Materiel management	38	45	12	0	5	0	0	83	5	17
2014	Information management	21	36	23	10	7	2	0	59	18	114
2014	Information technology	18	40	26	9	7	0	0	58	16	55
2014	Evaluation	27	53	0	20	0	0	0	80	20	15
2014	Other services to the public	22	37	15	16	10	0	0	59	26	38
2014	None of the above	24	39	14	9	12	2	0	64	21	135

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	23	39	15	12	0	0	34	27	27
2020	Communications or public affairs	6	47	20	25	0	3	0	54	26	36
2020	Access to information and privacy	21	35	22	14	5	4	0	57	20	41
2020	Library services	12	36	21	22	2	6	1	51	26	123
2020	Administration and operations	31	30	16	18	4	2	0	62	22	64
2020	Human resources	16	44	10	25	0	4	0	63	26	41
2020	Financial management	6	44	40	4	6	0	0	50	10	18
2020	Real property	22	12	30	23	0	12	0	39	26	17
2020	Materiel management	38	31	15	8	0	8	0	75	9	13
2020	Information management	15	34	35	12	4	2	0	49	15	51
2020	Information technology	16	27	24	24	6	2	0	45	31	47
2020	Policy	0	43	16	37	0	4	0	44	39	19
2020	Project management	5	47	13	20	15	0	0	52	35	20
2020	Other services to the public	14	23	25	29	9	0	0	37	38	58
2020	None of the above	8	33	20	24	14	1	0	41	38	95
2019	Client contact centre	19	42	30	9	0	0	0	61	9	33
2019	Communications or public affairs	13	39	24	14	3	6	0	55	19	33
2019	Access to information and privacy	22	40	15	10	8	5	0	65	19	45
2019	Library services	14	41	19	12	11	3	0	57	23	132
2019	Administration and operations	22	42	25	9	1	0	1	64	10	81
2019	Human resources	21	39	22	8	4	6	0	63	13	45
2019	Financial management	25	44	19	12	0	0	0	69	12	25
2019	Real property	14	12	24	45	0	6	0	27	48	16
2019	Materiel management	30	40	15	15	0	0	0	69	15	14
2019	Information management	20	40	24	7	6	5	0	62	13	77
2019	Information technology	18	30	34	9	6	3	0	50	15	66
2019	Policy	25	41	15	9	5	5	0	69	15	21
2019	Project management	14	42	14	17	10	3	0	58	27	34
2019	Other services to the public	15	47	13	14	4	7	0	66	20	45
2019	None of the above	15	39	19	12	8	7	0	58	22	105

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	49	15	7	4	4	0	73	12	27
2020	Communications or public affairs	25	36	14	11	3	11	0	68	16	36
2020	Access to information and privacy	33	46	14	5	0	0	2	80	5	41
2020	Library services	26	33	17	16	3	4	1	62	20	124
2020	Administration and operations	39	33	11	9	5	3	0	75	14	65
2020	Human resources	27	49	14	8	0	0	2	77	8	41
2020	Financial management	17	44	22	12	0	6	0	65	12	18
2020	Real property	28	42	7	18	0	6	0	74	19	17
2020	Materiel management	53	39	8	0	0	0	0	92	0	13
2020	Information management	32	35	24	6	4	0	0	67	10	50
2020	Information technology	29	31	12	15	4	6	2	66	21	48
2020	Policy	16	59	15	5	0	5	0	79	6	19
2020	Project management	36	35	9	15	5	0	0	70	20	20
2020	Other services to the public	27	38	13	16	3	3	0	67	20	58
2020	None of the above	14	42	17	17	5	5	0	58	24	94
2019	Client contact centre	15	50	13	16	3	3	0	67	19	33
2019	Communications or public affairs	25	36	9	22	5	3	0	63	28	36
2019	Access to information and privacy	39	26	12	15	2	4	2	69	18	45
2019	Library services	17	38	20	11	5	8	1	61	18	133
2019	Administration and operations	34	38	11	9	2	4	1	76	12	81
2019	Human resources	32	52	5	11	0	0	0	84	11	44
2019	Financial management	37	27	28	4	4	0	0	64	8	25
2019	Real property	12	51	24	0	14	0	0	63	14	16
2019	Materiel management	42	31	8	5	14	0	0	73	19	14
2019	Information management	25	47	17	4	4	3	0	74	9	77
2019	Information technology	29	33	21	6	2	6	3	68	9	66
2019	Policy	25	43	9	0	4	19	0	84	5	21
2019	Project management	38	24	12	8	6	12	0	71	16	34
2019	Other services to the public	38	24	11	16	5	4	3	66	22	46
2019	None of the above	27	33	17	11	6	7	0	64	18	105
2018	Client contact centre	17	43	25	9	7	0	0	60	15	27
2018	Communications or public affairs	18	52	10	3	13	0	3	72	17	29
2018	Access to information and privacy	39	31	7	12	4	8	0	76	17	28
2018	Library services	16	37	24	11	6	5	1	57	18	109
2018	Administration and operations	32	36	7	11	7	7	0	73	20	64
2018	Human resources	27	54	3	8	3	6	0	85	12	35
2018	Financial management	35	48	9	4	4	0	0	83	8	23
2018	Real property	18	72	9	0	0	0	0	91	0	10
2018	Materiel management	22	38	23	8	0	0	8	66	9	11
2018	Information management	32	33	23	8	4	0	0	65	12	59
2018	Information technology	26	36	12	7	7	8	5	71	16	59
2018	Policy	33	37	18	6	0	6	0	75	7	17
2018	Project management	30	34	18	14	0	4	0	67	15	29
2018	Other services to the public	29	37	8	24	0	2	0	67	24	37
2018	None of the above	23	39	14	10	7	5	2	67	18	82
2017	Client contact centre	13	38	16	18	5	11	0	56	26	38
2017	Communications or public affairs	28	43	9	3	6	12	0	80	10	35
2017	Access to information and privacy	38	28	12	4	11	7	0	71	17	26
2017	Library services	23	36	15	12	5	9	0	66	18	134
2017	Administration and operations	32	40	13	6	4	4	0	76	10	68
2017	Human resources	38	45	10	2	0	5	0	87	3	39
2017	Financial management	26	39	21	5	0	5	4	72	5	22
2017	Materiel management	25	39	18	0	0	18	0	78	0	12
2017	Information management	28	47	14	10	2	0	0	74	12	58
2017	Information technology	28	39	11	9	7	2	4	70	18	54
2017	Policy	31	37	6	19	0	6	0	73	20	16
2017	Project management	38	38	3	10	7	4	0	79	17	29
2017	Other services to the public	22	40	28	8	0	2	0	64	8	40
2017	None of the above	19	34	9	15	13	8	2	59	31	122
2014	Client contact centre	34	19	30	5	2	8	3	59	7	45
2014	Communications or public affairs	24	49	14	8	0	5	0	77	8	37
2014	Access to information and privacy	15	37	16	13	7	7	4	59	22	29
2014	Science and technology	32	43	17	8	0	0	0	75	8	12
2014	Library services	25	34	16	9	10	5	1	63	20	152
2014	Administration and operations	32	40	7	11	6	3	2	75	18	87
2014	Human resources	51	35	15	0	0	0	0	85	0	30
2014	Financial management	5	62	13	15	0	0	5	70	16	19
2014	Materiel management	22	32	23	10	0	13	0	62	11	17
2014	Information management	31	38	14	5	5	6	0	74	11	114
2014	Information technology	24	43	13	11	5	2	2	70	17	55
2014	Evaluation	33	53	7	0	0	7	0	93	0	15
2014	Other services to the public	37	36	11	13	2	0	0	73	16	38
2014	None of the above	28	29	17	7	9	9	0	63	18	135

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	44	29	0	4	4	0	66	4	27
2020	Communications or public affairs	19	47	28	0	0	6	0	70	0	36
2020	Access to information and privacy	30	39	29	0	0	2	0	70	0	41
2020	Library services	23	43	25	5	1	3	1	68	6	123
2020	Administration and operations	29	43	20	2	3	3	0	75	5	65
2020	Human resources	20	58	12	10	0	0	0	78	10	41
2020	Financial management	22	44	22	6	0	6	0	71	6	18
2020	Real property	28	48	17	0	0	7	0	81	0	17
2020	Materiel management	61	32	7	0	0	0	0	93	0	13
2020	Information management	30	51	11	6	2	0	0	81	8	51
2020	Information technology	31	41	15	4	2	6	0	77	7	48
2020	Policy	6	73	16	6	0	0	0	79	6	18
2020	Project management	29	30	26	10	5	0	0	60	14	20
2020	Other services to the public	20	42	25	13	0	0	0	63	13	58
2020	None of the above	17	39	29	10	4	1	0	56	14	94
2019	Client contact centre	19	46	32	3	0	0	0	65	3	33
2019	Communications or public affairs	20	36	24	11	0	6	3	61	12	36
2019	Access to information and privacy	50	20	24	2	2	2	0	71	5	45
2019	Library services	22	40	22	8	4	4	0	66	12	132
2019	Administration and operations	29	35	27	7	1	1	0	65	8	81
2019	Human resources	18	52	8	20	2	0	0	70	22	45
2019	Financial management	29	35	32	4	0	0	0	64	4	25
2019	Real property	18	51	24	8	0	0	0	69	8	16
2019	Materiel management	35	34	15	8	8	0	0	69	15	14
2019	Information management	34	41	20	1	0	4	0	78	2	77
2019	Information technology	33	39	23	0	0	5	0	76	0	66
2019	Policy	28	49	18	0	0	5	0	81	0	21
2019	Project management	38	32	22	3	0	6	0	74	3	34
2019	Other services to the public	25	40	16	16	2	2	0	66	18	45
2019	None of the above	29	32	26	6	4	3	0	63	10	105
2018	Client contact centre	17	49	31	0	3	0	0	65	3	27
2018	Communications or public affairs	14	36	38	6	3	3	0	51	10	29
2018	Access to information and privacy	37	37	15	3	4	3	0	77	8	28
2018	Library services	17	49	17	9	3	4	0	69	13	109
2018	Administration and operations	27	40	22	3	2	7	0	72	5	64
2018	Human resources	26	37	20	11	3	3	0	65	14	35
2018	Financial management	22	40	29	9	0	0	0	62	9	23
2018	Real property	18	46	35	0	0	0	0	65	0	10
2018	Materiel management	34	23	24	8	11	0	0	57	19	11
2018	Information management	24	42	25	6	3	0	0	65	9	59
2018	Information technology	24	44	22	7	2	0	2	69	9	59
2018	Policy	31	46	18	6	0	0	0	77	6	18
2018	Project management	42	31	17	10	0	0	0	73	10	30
2018	Other services to the public	25	36	17	14	0	9	0	66	15	35
2018	None of the above	20	44	22	9	3	2	0	66	12	81

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	12	29	15	4	21	4	37	25	27
2020	Communications or public affairs	14	33	11	22	3	17	0	56	30	36
2020	Access to information and privacy	20	41	19	7	0	10	3	70	8	41
2020	Library services	21	24	21	12	7	14	1	53	23	123
2020	Administration and operations	31	17	16	13	8	16	0	57	25	65
2020	Human resources	23	20	27	20	5	0	4	45	26	41
2020	Financial management	23	23	28	5	6	16	0	54	13	18
2020	Real property	16	30	6	18	12	12	6	56	37	17
2020	Materiel management	23	55	0	7	8	0	8	84	16	13
2020	Information management	26	23	13	11	10	17	0	59	26	51
2020	Information technology	10	37	19	11	11	9	4	54	24	48
2020	Policy	0	53	21	11	5	9	0	59	18	19
2020	Project management	28	11	20	10	15	15	0	47	29	20
2020	Other services to the public	21	23	18	15	9	12	3	51	28	58
2020	None of the above	13	18	19	15	19	13	3	37	40	94
2019	Client contact centre	13	20	37	21	3	6	0	35	26	33
2019	Communications or public affairs	14	17	25	11	11	19	3	40	28	36
2019	Access to information and privacy	37	29	20	0	2	9	2	75	3	44
2019	Library services	10	32	18	10	10	19	1	52	25	133
2019	Administration and operations	24	20	22	7	7	15	4	55	17	80
2019	Human resources	15	30	18	21	8	2	7	48	32	45
2019	Financial management	18	27	32	8	8	8	0	48	17	25
2019	Real property	0	23	20	14	20	12	12	31	44	16
2019	Materiel management	37	13	21	0	15	5	7	58	18	14
2019	Information management	23	33	16	8	4	9	6	66	14	77
2019	Information technology	21	27	24	11	3	12	2	56	16	66
2019	Policy	15	33	20	4	5	14	9	62	12	21
2019	Project management	20	24	10	19	6	17	6	56	32	34
2019	Other services to the public	26	10	30	7	18	7	2	40	27	46
2019	None of the above	23	25	18	7	16	12	0	54	25	104
2018	Client contact centre	13	11	45	9	3	15	4	30	14	27
2018	Communications or public affairs	11	17	24	17	13	14	3	34	36	29
2018	Access to information and privacy	23	15	18	7	3	24	10	57	16	28
2018	Library services	10	34	25	8	11	9	2	51	21	108
2018	Administration and operations	16	18	30	12	12	12	0	39	27	64
2018	Human resources	10	29	25	22	6	6	3	43	30	35
2018	Financial management	17	36	17	4	9	12	4	64	16	23
2018	Real property	18	9	42	21	0	9	0	30	23	10
2018	Materiel management	22	46	24	0	0	7	0	74	0	11
2018	Information management	13	29	20	6	7	20	5	56	18	60
2018	Information technology	19	36	18	7	10	10	0	61	19	59
2018	Policy	15	23	24	0	6	32	0	56	9	18
2018	Project management	30	14	28	17	7	4	0	46	25	29
2018	Other services to the public	19	31	5	32	11	3	0	51	44	37
2018	None of the above	23	29	18	7	12	11	0	58	22	82
2017	Client contact centre	13	13	34	13	8	19	0	33	26	38
2017	Communications or public affairs	25	17	12	11	9	26	0	57	27	35
2017	Access to information and privacy	23	16	4	8	15	23	11	59	35	26
2017	Library services	17	32	15	11	10	13	2	58	25	134
2017	Administration and operations	25	17	28	6	10	10	4	49	19	68
2017	Human resources	23	26	30	10	2	7	3	54	13	39
2017	Financial management	5	39	25	9	4	18	0	53	17	22
2017	Materiel management	25	25	18	0	18	7	7	59	21	12
2017	Information management	17	22	23	9	12	12	5	47	26	57
2017	Information technology	13	28	18	7	9	13	11	54	22	54
2017	Policy	13	24	26	6	13	6	12	45	24	16
2017	Project management	17	20	24	10	17	10	0	42	30	29
2017	Other services to the public	10	30	13	25	7	12	2	47	38	40
2017	None of the above	15	23	16	15	19	7	4	44	38	122
2014	Client contact centre	11	24	23	21	5	12	5	42	31	45
2014	Communications or public affairs	14	22	16	16	13	19	0	44	36	37
2014	Access to information and privacy	11	14	15	24	20	7	11	29	53	29
2014	Science and technology	16	0	26	17	0	33	8	27	29	12
2014	Library services	12	23	22	17	10	15	1	42	32	151
2014	Administration and operations	6	16	28	16	17	12	4	26	40	87
2014	Human resources	15	35	10	24	0	16	0	60	29	30
2014	Financial management	10	33	16	20	11	10	0	47	35	19
2014	Materiel management	7	32	18	18	11	13	0	45	34	17
2014	Information management	12	18	19	15	15	18	2	39	37	114
2014	Information technology	7	18	22	16	18	14	4	31	42	55
2014	Evaluation	27	20	33	7	7	7	0	50	14	15
2014	Other services to the public	13	19	18	10	24	13	3	39	40	38
2014	None of the above	13	22	12	21	15	16	2	42	43	135

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	49	14	19	0	0	0	67	19	27
2020	Communications or public affairs	8	31	31	20	6	3	0	41	27	35
2020	Access to information and privacy	25	46	12	17	0	0	0	71	17	41
2020	Library services	17	30	16	19	14	3	1	49	34	123
2020	Administration and operations	30	34	11	22	3	1	0	64	25	65
2020	Human resources	13	55	19	8	5	0	0	68	13	41
2020	Financial management	16	40	33	5	0	6	0	59	6	18
2020	Real property	6	40	30	18	7	0	0	46	25	17
2020	Materiel management	38	32	15	0	15	0	0	70	15	13
2020	Information management	26	32	26	6	6	4	0	61	12	51
2020	Information technology	16	36	23	11	12	2	0	53	23	48
2020	Policy	16	43	25	5	0	11	0	66	6	19
2020	Project management	15	26	20	20	20	0	0	41	39	20
2020	Other services to the public	30	22	18	21	9	0	0	52	30	57
2020	None of the above	8	37	23	17	12	1	1	46	30	95
2019	Client contact centre	19	47	25	6	0	3	0	68	6	33
2019	Communications or public affairs	20	47	13	8	0	11	0	76	9	36
2019	Access to information and privacy	48	32	12	4	2	0	2	82	6	45
2019	Library services	18	26	18	17	14	6	0	47	34	132
2019	Administration and operations	29	44	14	2	7	3	0	75	10	80
2019	Human resources	16	46	21	15	0	2	0	64	15	45
2019	Financial management	29	55	12	0	4	0	0	85	4	25
2019	Real property	6	49	18	6	22	0	0	55	27	16
2019	Materiel management	50	31	11	8	0	0	0	81	8	14
2019	Information management	30	35	14	8	3	9	1	72	13	77
2019	Information technology	27	30	18	18	3	3	0	59	22	66
2019	Policy	57	29	5	5	0	5	0	90	5	21
2019	Project management	32	32	11	12	10	3	0	66	22	34
2019	Other services to the public	24	31	12	15	13	4	0	58	29	46
2019	None of the above	28	38	14	9	6	5	0	69	16	104
2018	Client contact centre	21	46	16	14	4	0	0	67	18	27
2018	Communications or public affairs	7	35	35	14	10	0	0	41	23	29
2018	Access to information and privacy	41	35	3	4	7	10	0	85	12	28
2018	Library services	12	35	23	16	11	3	0	49	28	109
2018	Administration and operations	23	41	21	5	11	0	0	63	15	63
2018	Human resources	17	56	19	6	3	0	0	72	8	35
2018	Financial management	13	45	25	9	4	4	0	60	13	23
2018	Real property	28	51	9	12	0	0	0	79	12	10
2018	Materiel management	42	18	24	16	0	0	0	60	16	11
2018	Information management	26	45	17	8	2	3	0	73	10	60
2018	Information technology	19	42	25	7	5	2	0	62	12	59
2018	Policy	32	46	6	6	0	10	0	87	7	18
2018	Project management	42	24	14	14	3	4	0	69	17	30
2018	Other services to the public	23	41	16	3	16	3	0	65	19	36
2018	None of the above	24	41	10	12	7	4	1	69	20	82
2017	Client contact centre	16	54	18	2	7	2	0	71	10	39
2017	Communications or public affairs	25	52	14	0	6	3	0	80	6	35
2017	Access to information and privacy	34	24	8	19	8	7	0	62	29	26
2017	Library services	17	34	16	14	13	5	0	54	29	134
2017	Administration and operations	45	30	18	6	1	0	0	74	8	68
2017	Human resources	23	39	21	12	0	2	2	65	13	39
2017	Financial management	18	56	22	4	0	0	0	74	4	22
2017	Materiel management	23	50	18	0	9	0	0	73	9	12
2017	Information management	28	31	17	12	7	5	0	62	20	58
2017	Information technology	18	33	26	15	4	4	0	54	19	54
2017	Policy	42	32	12	13	0	0	0	75	13	16
2017	Project management	21	45	17	10	7	0	0	66	17	29
2017	Other services to the public	12	43	5	10	25	5	0	58	37	40
2017	None of the above	21	30	16	18	12	3	1	53	30	123
2014	Client contact centre	19	36	22	14	5	4	0	57	20	46
2014	Communications or public affairs	41	32	13	3	5	5	0	77	9	37
2014	Access to information and privacy	11	30	16	13	17	10	3	47	34	29
2014	Science and technology	16	43	25	0	0	16	0	70	0	12
2014	Library services	16	32	18	12	15	5	2	52	29	151
2014	Administration and operations	30	31	24	9	2	4	0	64	11	86
2014	Human resources	21	55	14	6	0	3	0	79	7	30
2014	Financial management	20	54	15	5	0	5	0	78	6	19
2014	Materiel management	30	21	16	13	7	7	7	58	23	17
2014	Information management	23	36	18	8	8	5	2	63	17	114
2014	Information technology	9	40	18	22	9	0	2	50	31	55
2014	Evaluation	20	47	7	13	7	7	0	71	21	15
2014	Other services to the public	22	23	13	12	30	0	0	45	42	38
2014	None of the above	20	28	15	14	11	7	4	54	28	135

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	19	33	18	15	4	0	31	34	27
2020	Communications or public affairs	3	33	11	28	17	6	3	39	49	36
2020	Access to information and privacy	12	30	36	17	0	0	4	44	18	41
2020	Library services	2	27	20	16	28	4	3	31	47	124
2020	Administration and operations	14	31	8	33	14	0	0	45	47	64
2020	Human resources	9	29	23	13	18	4	5	42	33	41
2020	Financial management	10	35	17	0	32	6	0	48	34	18
2020	Real property	12	29	24	17	18	0	0	41	36	17
2020	Materiel management	23	15	23	15	15	8	0	42	33	13
2020	Information management	20	31	15	19	12	3	0	52	32	51
2020	Information technology	8	23	19	27	21	0	2	32	49	48
2020	Policy	11	53	25	5	0	0	5	68	6	19
2020	Project management	6	35	11	33	15	0	0	41	48	20
2020	Other services to the public	17	30	10	26	15	0	2	48	42	58
2020	None of the above	6	31	23	21	17	2	0	38	39	96
2019	Client contact centre	19	18	25	19	16	0	3	38	37	32
2019	Communications or public affairs	14	23	16	25	11	3	8	41	40	36
2019	Access to information and privacy	30	46	13	6	0	2	2	80	6	45
2019	Library services	12	27	13	15	26	3	3	42	43	133
2019	Administration and operations	23	26	24	9	13	2	3	51	24	81
2019	Human resources	10	44	13	15	13	2	4	57	29	45
2019	Financial management	17	17	31	20	8	4	4	37	30	25
2019	Real property	6	18	20	18	39	0	0	24	57	16
2019	Materiel management	30	14	15	26	8	0	7	47	37	14
2019	Information management	24	31	19	16	4	3	4	59	21	77
2019	Information technology	30	23	6	21	12	3	5	57	36	66
2019	Policy	23	44	20	9	0	0	4	70	10	21
2019	Project management	18	38	8	6	12	15	3	67	23	34
2019	Other services to the public	21	33	18	17	6	2	2	56	25	46
2019	None of the above	28	26	14	11	13	4	4	59	26	105
2018	Client contact centre	15	30	26	15	14	0	0	45	29	27
2018	Communications or public affairs	14	24	20	21	10	7	3	42	35	29
2018	Access to information and privacy	40	30	5	6	14	5	0	73	21	28
2018	Library services	13	26	14	21	24	1	2	40	46	109
2018	Administration and operations	12	29	22	18	15	3	0	43	34	63
2018	Human resources	0	29	24	19	23	0	6	30	44	35
2018	Financial management	17	13	12	27	30	0	0	30	57	23
2018	Real property	18	18	18	35	9	0	0	37	45	10
2018	Materiel management	19	22	35	16	0	0	8	45	17	11
2018	Information management	13	41	15	18	10	3	0	56	29	60
2018	Information technology	20	25	14	25	8	4	3	49	36	59
2018	Policy	27	47	10	11	0	4	0	78	12	18
2018	Project management	19	37	20	11	9	0	3	58	21	30
2018	Other services to the public	16	33	14	11	24	0	2	50	36	37
2018	None of the above	18	32	21	15	11	0	2	52	26	82
2017	Client contact centre	10	40	21	13	13	2	2	52	27	39
2017	Communications or public affairs	17	41	9	14	9	8	3	65	25	35
2017	Access to information and privacy	18	20	27	16	16	0	3	39	32	26
2017	Library services	10	19	17	20	25	5	4	32	49	134
2017	Administration and operations	20	25	19	20	10	3	3	48	32	68
2017	Human resources	10	33	10	28	14	0	5	46	44	39
2017	Financial management	16	23	22	22	9	0	8	42	34	22
2017	Materiel management	17	8	31	27	18	0	0	24	44	12
2017	Information management	12	31	16	24	15	2	0	44	40	58
2017	Information technology	11	22	13	30	18	4	2	36	51	54
2017	Policy	18	32	31	13	6	0	0	50	19	16
2017	Project management	24	35	7	7	14	10	3	69	23	29
2017	Other services to the public	12	26	25	8	30	0	0	37	38	40
2017	None of the above	10	24	17	20	22	3	3	37	45	123
2014	Client contact centre	8	31	27	15	12	4	4	43	29	46
2014	Communications or public affairs	19	27	19	19	8	3	5	50	30	37
2014	Access to information and privacy	14	24	18	6	24	7	7	43	36	29
2014	Science and technology	16	17	25	17	0	8	17	44	23	12
2014	Library services	14	16	13	18	25	6	7	34	50	151
2014	Administration and operations	18	27	17	11	21	4	2	48	34	87
2014	Human resources	8	41	25	6	10	0	10	55	18	30
2014	Financial management	0	16	59	5	15	5	0	17	21	19
2014	Materiel management	0	27	18	7	41	0	7	29	51	17
2014	Information management	21	20	17	17	22	1	2	42	41	114
2014	Information technology	4	22	25	14	27	4	4	28	45	55
2014	Evaluation	13	40	13	20	7	0	7	57	28	15
2014	Other services to the public	8	15	18	16	37	3	2	24	56	38
2014	None of the above	19	22	17	14	18	5	5	45	36	135

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	29	4	11	0	0	4	85	12	27
2020	Communications or public affairs	50	33	3	3	6	0	6	88	9	36
2020	Access to information and privacy	59	17	9	10	0	3	2	80	10	41
2020	Library services	60	17	10	2	2	1	9	85	5	124
2020	Administration and operations	64	24	6	3	0	0	3	91	3	65
2020	Human resources	52	17	15	10	2	0	4	72	13	41
2020	Financial management	60	18	17	6	0	0	0	77	6	18
2020	Real property	60	17	12	12	0	0	0	77	12	17
2020	Materiel management	77	23	0	0	0	0	0	100	0	13
2020	Information management	61	28	6	2	0	0	4	92	2	51
2020	Information technology	47	28	9	4	4	2	6	82	8	48
2020	Policy	21	27	15	11	16	0	11	54	30	19
2020	Project management	86	5	0	5	5	0	0	90	10	20
2020	Other services to the public	40	22	13	7	12	0	6	65	20	58
2020	None of the above	50	19	11	11	3	0	6	74	15	96
2019	Client contact centre	67	18	3	0	6	4	2	90	6	33
2019	Communications or public affairs	46	22	19	3	5	0	5	72	8	36
2019	Access to information and privacy	54	19	9	11	0	0	7	79	12	45
2019	Library services	62	17	7	4	3	2	5	85	7	133
2019	Administration and operations	66	14	8	0	3	1	7	88	3	81
2019	Human resources	44	18	19	8	2	2	7	68	11	45
2019	Financial management	46	35	12	4	0	0	4	84	4	25
2019	Real property	71	12	12	0	0	0	6	87	0	16
2019	Materiel management	54	31	0	0	8	8	0	92	8	14
2019	Information management	55	32	7	2	1	0	2	89	4	77
2019	Information technology	70	17	4	3	5	0	2	88	8	66
2019	Policy	57	14	20	5	0	0	4	74	5	21
2019	Project management	71	11	12	3	0	0	3	85	4	34
2019	Other services to the public	55	18	7	11	2	0	6	79	13	46
2019	None of the above	56	22	7	5	3	0	6	83	9	105

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	71	11	7	8	3	0	0	82	11	27
2020	Communications or public affairs	42	25	11	3	6	5	8	77	10	36
2020	Access to information and privacy	34	37	17	0	10	2	0	73	10	41
2020	Library services	49	19	12	5	3	2	9	77	9	124
2020	Administration and operations	55	25	12	2	3	1	1	83	5	65
2020	Human resources	58	25	10	3	3	0	2	84	5	41
2020	Financial management	66	28	6	0	0	0	0	94	0	18
2020	Real property	52	17	24	7	0	0	0	70	7	17
2020	Materiel management	39	23	23	8	7	0	0	62	15	13
2020	Information management	49	30	14	4	2	0	2	80	6	51
2020	Information technology	48	26	14	4	0	2	6	80	5	48
2020	Policy	43	16	15	11	5	0	11	66	18	19
2020	Project management	61	10	15	10	5	0	0	71	15	20
2020	Other services to the public	51	17	18	5	7	0	2	69	12	57
2020	None of the above	36	19	20	18	1	2	4	59	20	96
2019	Client contact centre	70	20	6	0	0	4	0	94	0	33
2019	Communications or public affairs	58	21	7	5	0	0	8	87	6	36
2019	Access to information and privacy	62	16	5	5	6	0	7	84	12	45
2019	Library services	51	20	9	5	3	8	4	80	9	133
2019	Administration and operations	54	22	12	5	0	1	6	82	5	81
2019	Human resources	59	18	11	6	0	2	4	82	7	45
2019	Financial management	50	39	8	0	0	0	4	92	0	25
2019	Real property	35	26	18	8	14	0	0	61	22	16
2019	Materiel management	56	29	0	8	0	8	0	92	8	14
2019	Information management	54	25	12	6	0	0	3	81	7	77
2019	Information technology	53	26	14	6	0	0	2	80	6	66
2019	Policy	58	34	4	0	0	0	4	96	0	21
2019	Project management	58	17	7	7	3	3	6	82	11	34
2019	Other services to the public	47	19	20	4	4	2	4	70	9	45
2019	None of the above	59	18	15	1	2	1	4	81	3	105

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	86	7	0	0	0	3	4	100	0	27
2020	Communications or public affairs	81	8	3	0	3	0	6	94	3	36
2020	Access to information and privacy	82	7	2	0	0	5	3	97	0	40
2020	Library services	73	7	5	1	1	4	10	93	2	124
2020	Administration and operations	86	4	5	0	0	3	1	95	0	65
2020	Human resources	91	5	0	0	0	2	2	100	0	41
2020	Financial management	83	17	0	0	0	0	0	100	0	18
2020	Real property	75	6	6	13	0	0	0	81	13	16
2020	Materiel management	92	0	8	0	0	0	0	92	0	13
2020	Information management	74	14	2	3	2	2	4	93	5	51
2020	Information technology	68	17	2	0	2	2	9	95	2	48
2020	Policy	79	5	0	0	5	0	11	94	6	19
2020	Project management	95	5	0	0	0	0	0	100	0	20
2020	Other services to the public	84	4	2	2	1	2	6	95	4	58
2020	None of the above	75	4	2	4	3	5	7	89	8	96
2019	Client contact centre	84	6	0	3	0	3	4	96	4	33
2019	Communications or public affairs	84	3	3	3	0	3	5	94	4	36
2019	Access to information and privacy	82	4	6	0	0	0	9	94	0	45
2019	Library services	75	6	3	1	2	8	5	93	3	130
2019	Administration and operations	79	5	4	1	1	1	9	93	3	81
2019	Human resources	76	9	2	2	2	5	2	93	5	44
2019	Financial management	81	4	8	0	0	4	4	92	0	25
2019	Real property	73	8	6	0	14	0	0	80	14	16
2019	Materiel management	75	16	0	0	8	0	0	92	8	13
2019	Information management	84	5	0	4	2	0	4	93	7	77
2019	Information technology	80	8	2	0	1	2	8	97	1	66
2019	Policy	67	9	10	0	0	4	9	88	0	21
2019	Project management	88	3	0	0	0	6	3	100	0	34
2019	Other services to the public	87	2	0	3	2	2	4	95	5	46
2019	None of the above	78	9	4	1	2	3	4	93	3	104

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	85	7	0	0	0	3	4	100	0	27
2020	Communications or public affairs	75	8	0	0	0	0	17	100	0	36
2020	Access to information and privacy	65	15	7	0	0	8	5	92	0	41
2020	Library services	70	12	2	1	2	1	13	95	3	124
2020	Administration and operations	82	7	1	2	1	1	4	95	3	65
2020	Human resources	78	10	4	3	0	0	5	93	3	41
2020	Financial management	89	11	0	0	0	0	0	100	0	18
2020	Real property	70	12	6	0	0	0	12	93	0	17
2020	Materiel management	100	0	0	0	0	0	0	100	0	13
2020	Information management	79	10	4	0	0	2	6	96	0	51
2020	Information technology	68	15	4	0	0	2	11	95	0	48
2020	Policy	64	0	5	0	5	0	25	86	7	19
2020	Project management	95	5	0	0	0	0	0	100	0	20
2020	Other services to the public	77	10	3	0	2	0	7	94	2	58
2020	None of the above	73	10	4	1	2	2	8	92	4	96
2019	Client contact centre	93	4	0	0	0	0	4	100	0	31
2019	Communications or public affairs	67	14	0	4	0	0	16	96	4	36
2019	Access to information and privacy	84	3	0	2	0	0	11	98	2	45
2019	Library services	71	10	1	1	3	4	11	95	4	131
2019	Administration and operations	78	6	3	0	0	0	14	97	0	80
2019	Human resources	84	2	4	0	0	2	7	95	0	44
2019	Financial management	88	4	0	0	0	0	8	100	0	25
2019	Real property	78	14	0	0	8	0	0	92	8	16
2019	Materiel management	77	8	0	0	8	0	7	92	8	14
2019	Information management	82	4	3	3	0	0	9	94	3	76
2019	Information technology	85	4	2	0	0	2	8	98	0	66
2019	Policy	63	14	0	0	0	0	23	100	0	21
2019	Project management	81	11	0	3	0	0	6	97	3	34
2019	Other services to the public	83	2	4	2	0	2	6	93	2	46
2019	None of the above	86	5	2	0	0	0	7	98	0	105

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	14	49	29	0	4	4	0	66	4	27
2020	Communications or public affairs	20	54	17	9	0	0	0	74	9	35
2020	Access to information and privacy	15	66	7	12	0	0	0	81	12	41
2020	Library services	19	41	19	10	2	8	0	66	14	124
2020	Administration and operations	29	42	19	3	0	6	0	76	3	64
2020	Human resources	18	62	3	8	0	7	2	89	8	41
2020	Financial management	22	61	6	6	0	6	0	88	6	18
2020	Real property	34	23	30	12	0	0	0	57	12	17
2020	Materiel management	23	46	23	8	0	0	0	70	8	13
2020	Information management	20	46	18	4	2	11	0	74	6	51
2020	Information technology	25	40	18	11	4	2	0	66	15	48
2020	Policy	11	53	36	0	0	0	0	64	0	19
2020	Project management	26	50	10	0	10	5	0	79	11	20
2020	Other services to the public	15	42	20	16	5	2	0	58	21	58
2020	None of the above	12	39	21	16	8	3	0	53	25	95
2019	Client contact centre	15	40	33	13	0	0	0	55	13	33
2019	Communications or public affairs	29	45	15	9	0	3	0	76	9	35
2019	Access to information and privacy	41	37	16	4	2	0	0	78	6	45
2019	Library services	19	33	23	14	4	8	0	56	19	131
2019	Administration and operations	28	42	18	5	1	5	1	74	7	81
2019	Human resources	14	61	15	7	2	2	0	76	9	45
2019	Financial management	25	48	15	4	0	8	0	79	4	25
2019	Real property	23	20	43	0	8	6	0	46	8	16
2019	Materiel management	43	28	21	8	0	0	0	71	8	14
2019	Information management	25	46	16	3	3	5	1	76	6	77
2019	Information technology	26	32	21	5	6	9	2	64	12	66
2019	Policy	34	51	15	0	0	0	0	85	0	21
2019	Project management	28	51	9	3	3	6	0	84	7	34
2019	Other services to the public	17	50	13	11	6	2	0	69	18	46
2019	None of the above	26	42	16	8	5	3	0	71	13	105
2018	Client contact centre	18	48	31	4	0	0	0	65	4	27
2018	Communications or public affairs	21	52	24	0	3	0	0	73	3	29
2018	Access to information and privacy	32	33	12	9	4	5	3	72	15	28
2018	Library services	17	35	22	9	8	9	1	57	19	109
2018	Administration and operations	23	40	22	5	6	4	0	66	11	64
2018	Human resources	22	56	14	6	0	3	0	80	6	35
2018	Financial management	18	47	22	4	4	4	0	68	9	23
2018	Materiel management	30	22	31	8	0	0	8	57	9	11
2018	Information management	18	50	17	8	2	5	0	72	10	60
2018	Information technology	22	47	22	4	2	2	2	72	5	59
2018	Policy	27	63	10	0	0	0	0	90	0	18
2018	Project management	37	43	18	0	3	0	0	79	3	29
2018	Other services to the public	26	32	24	10	8	0	0	58	18	37
2018	None of the above	18	48	19	5	6	2	1	69	11	82
2017	Client contact centre	7	51	26	8	0	8	0	63	8	38
2017	Communications or public affairs	34	40	9	9	9	0	0	74	17	35
2017	Access to information and privacy	26	32	24	4	7	4	3	62	12	26
2017	Library services	13	42	22	10	5	7	1	60	17	134
2017	Administration and operations	20	47	22	0	8	3	0	69	8	68
2017	Human resources	16	63	16	3	2	0	0	79	5	39
2017	Financial management	18	56	17	4	0	5	0	77	5	22
2017	Materiel management	25	41	18	0	0	16	0	79	0	12
2017	Information management	20	52	14	5	3	3	2	76	9	58
2017	Information technology	21	37	19	5	9	7	2	63	16	54
2017	Policy	42	39	19	0	0	0	0	81	0	16
2017	Project management	17	62	17	0	3	0	0	80	3	29
2017	Other services to the public	22	33	20	12	8	5	0	57	21	40
2017	None of the above	19	43	19	11	6	2	1	64	17	123

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	58	11	11	0	0	0	78	11	27
2020	Communications or public affairs	22	58	17	0	0	3	0	83	0	36
2020	Access to information and privacy	40	40	15	2	0	0	3	83	2	41
2020	Library services	26	48	15	6	2	2	0	76	8	123
2020	Administration and operations	42	45	13	0	0	0	0	87	0	64
2020	Human resources	30	52	10	0	3	3	2	87	3	41
2020	Financial management	44	50	0	0	0	6	0	100	0	18
2020	Real property	22	59	13	6	0	0	0	81	6	17
2020	Materiel management	62	38	0	0	0	0	0	100	0	13
2020	Information management	34	52	10	0	2	2	0	88	2	51
2020	Information technology	37	47	8	2	6	0	0	84	8	48
2020	Policy	34	45	16	6	0	0	0	79	6	18
2020	Project management	33	47	10	0	5	5	0	84	5	20
2020	Other services to the public	33	42	17	5	1	2	0	76	7	56
2020	None of the above	22	43	13	11	6	4	0	69	17	96
2019	Client contact centre	31	45	14	3	0	7	0	82	3	33
2019	Communications or public affairs	37	41	8	6	0	9	0	85	6	36
2019	Access to information and privacy	52	40	4	2	2	0	0	92	4	45
2019	Library services	26	45	15	6	4	4	0	74	10	133
2019	Administration and operations	38	42	20	0	0	0	0	80	0	81
2019	Human resources	26	68	4	0	2	0	0	94	2	45
2019	Financial management	48	40	8	0	0	4	0	92	0	25
2019	Real property	25	47	14	8	0	6	0	77	8	16
2019	Materiel management	38	47	6	8	0	0	0	85	8	13
2019	Information management	40	41	12	3	1	3	0	83	4	76
2019	Information technology	44	38	12	5	0	2	0	83	5	66
2019	Policy	53	42	0	5	0	0	0	95	5	21
2019	Project management	45	26	23	3	0	3	0	72	4	34
2019	Other services to the public	47	29	4	7	8	4	0	80	16	46
2019	None of the above	34	45	8	10	2	1	0	79	12	104
2018	Client contact centre	38	33	21	0	0	7	0	77	0	27
2018	Communications or public affairs	28	52	17	0	0	4	0	83	0	29
2018	Access to information and privacy	59	26	4	4	0	8	0	92	4	28
2018	Library services	31	44	14	5	3	3	1	77	8	108
2018	Administration and operations	39	46	8	4	2	0	0	85	6	64
2018	Human resources	35	60	3	3	0	0	0	95	3	36
2018	Financial management	43	44	0	9	0	4	0	91	9	23
2018	Real property	61	9	30	0	0	0	0	70	0	10
2018	Materiel management	39	45	16	0	0	0	0	84	0	11
2018	Information management	39	44	10	8	0	0	0	82	8	60
2018	Information technology	45	44	10	0	0	2	0	90	0	59
2018	Policy	51	49	0	0	0	0	0	100	0	19
2018	Project management	51	34	14	0	0	0	0	86	0	29
2018	Other services to the public	28	56	11	5	0	0	0	84	5	37
2018	None of the above	39	41	13	2	1	4	0	82	4	81
2017	Client contact centre	15	71	8	2	0	5	0	89	3	39
2017	Communications or public affairs	25	55	11	0	6	3	0	83	6	35
2017	Access to information and privacy	43	30	16	7	0	4	0	76	8	26
2017	Library services	28	46	14	5	3	5	0	78	8	133
2017	Administration and operations	43	38	10	3	3	1	0	83	6	67
2017	Human resources	36	59	3	2	0	0	0	95	2	39
2017	Financial management	30	53	9	9	0	0	0	82	9	22
2017	Materiel management	39	27	34	0	0	0	0	66	0	12
2017	Information management	40	46	13	0	0	2	0	87	0	58
2017	Information technology	39	46	7	2	2	2	2	89	4	54
2017	Policy	50	31	19	0	0	0	0	81	0	16
2017	Project management	28	59	10	0	3	0	0	86	3	29
2017	Other services to the public	28	52	13	5	2	0	0	80	8	40
2017	None of the above	28	44	17	5	4	2	0	74	9	123
2014	Client contact centre	24	50	14	2	0	10	0	82	2	46
2014	Communications or public affairs	41	43	11	3	3	0	0	84	5	37
2014	Access to information and privacy	25	37	24	0	7	7	0	67	7	29
2014	Science and technology	42	32	18	0	0	8	0	80	0	12
2014	Library services	29	39	20	4	5	4	0	70	9	152
2014	Administration and operations	37	43	13	3	0	4	0	83	4	87
2014	Human resources	41	47	3	6	0	3	0	90	7	30
2014	Financial management	30	50	10	11	0	0	0	79	11	19
2014	Materiel management	45	37	12	7	0	0	0	82	7	17
2014	Information management	38	34	15	4	4	6	0	76	9	113
2014	Information technology	33	42	16	2	2	5	0	79	4	55
2014	Evaluation	27	53	13	7	0	0	0	80	7	15
2014	Other services to the public	30	30	19	3	5	10	2	69	9	38
2014	None of the above	32	40	18	6	2	2	0	73	9	135

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	46	15	0	0	8	0	84	0	27
2020	Communications or public affairs	25	44	14	0	0	17	0	83	0	36
2020	Access to information and privacy	27	44	14	3	0	9	3	81	3	41
2020	Library services	32	43	15	4	1	5	0	79	5	124
2020	Administration and operations	48	41	8	0	2	1	0	91	2	65
2020	Human resources	28	58	10	0	0	2	2	89	0	41
2020	Financial management	48	40	6	0	0	6	0	94	0	18
2020	Real property	16	29	18	18	6	12	0	52	27	17
2020	Materiel management	46	39	15	0	0	0	0	85	0	13
2020	Information management	36	43	10	6	0	4	0	83	6	50
2020	Information technology	42	36	12	2	4	4	0	81	7	48
2020	Policy	11	62	16	11	0	0	0	73	11	18
2020	Project management	42	21	22	5	5	5	0	67	10	20
2020	Other services to the public	25	45	19	5	2	4	0	72	8	58
2020	None of the above	24	39	19	5	5	6	1	68	11	96
2019	Client contact centre	22	50	12	3	0	7	6	83	3	33
2019	Communications or public affairs	34	38	16	0	3	9	0	79	3	36
2019	Access to information and privacy	56	22	13	0	2	6	0	84	2	45
2019	Library services	35	41	12	4	2	6	0	81	6	132
2019	Administration and operations	41	42	12	3	0	3	0	85	3	80
2019	Human resources	34	48	9	5	2	2	0	84	7	45
2019	Financial management	49	36	12	0	0	4	0	88	0	25
2019	Real property	31	48	15	0	0	6	0	84	0	15
2019	Materiel management	43	13	21	8	15	0	0	56	23	14
2019	Information management	43	34	13	3	0	7	0	83	3	77
2019	Information technology	41	33	17	0	0	8	2	82	0	66
2019	Policy	44	42	0	4	5	5	0	90	10	21
2019	Project management	48	22	19	6	0	6	0	74	6	34
2019	Other services to the public	44	23	18	7	4	4	0	70	11	46
2019	None of the above	36	34	18	6	0	6	1	74	6	105
2018	Client contact centre	32	54	10	0	0	3	0	89	0	27
2018	Communications or public affairs	27	43	23	0	0	7	0	75	0	30
2018	Access to information and privacy	48	22	8	11	4	8	0	76	16	28
2018	Library services	31	45	10	6	1	6	1	82	8	109
2018	Administration and operations	40	35	14	5	2	3	0	78	8	63
2018	Human resources	38	56	5	0	0	0	0	95	0	36
2018	Financial management	22	57	9	4	4	4	0	82	9	23
2018	Real property	37	42	21	0	0	0	0	79	0	10
2018	Materiel management	50	26	24	0	0	0	0	76	0	11
2018	Information management	40	36	16	2	2	3	2	80	4	58
2018	Information technology	32	45	17	2	0	3	0	81	2	59
2018	Policy	51	44	0	0	0	6	0	100	0	19
2018	Project management	46	37	14	3	0	0	0	83	3	30
2018	Other services to the public	28	43	21	3	5	0	0	71	8	37
2018	None of the above	34	44	14	6	0	2	0	80	6	81
2017	Client contact centre	18	59	17	0	0	5	0	82	0	39
2017	Communications or public affairs	31	43	9	0	0	17	0	89	0	35
2017	Access to information and privacy	38	31	19	8	0	4	0	72	8	26
2017	Library services	33	33	19	5	2	7	0	72	8	134
2017	Administration and operations	39	44	9	3	1	1	2	86	5	67
2017	Human resources	33	49	13	2	0	2	0	84	2	39
2017	Financial management	41	42	13	0	0	4	0	86	0	22
2017	Materiel management	32	25	18	0	8	18	0	69	9	12
2017	Information management	44	42	10	0	2	2	0	88	2	57
2017	Information technology	32	46	11	4	2	2	4	83	6	54
2017	Policy	19	62	13	6	0	0	0	81	6	16
2017	Project management	28	45	7	7	0	10	3	84	8	29
2017	Other services to the public	28	32	28	7	2	2	0	61	10	40
2017	None of the above	29	42	15	4	5	5	0	75	9	123
2014	Client contact centre	31	48	14	0	0	7	0	85	0	46
2014	Communications or public affairs	46	27	13	3	0	11	0	82	3	37
2014	Access to information and privacy	25	30	20	4	7	14	0	64	13	29
2014	Science and technology	33	51	8	0	0	8	0	91	0	12
2014	Library services	32	36	15	7	4	6	1	73	11	152
2014	Administration and operations	34	40	17	1	1	7	0	79	2	87
2014	Human resources	37	49	7	3	0	3	0	89	3	30
2014	Financial management	20	59	16	5	0	0	0	79	5	19
2014	Materiel management	36	41	10	7	7	0	0	77	13	17
2014	Information management	36	36	15	7	1	5	0	76	8	114
2014	Information technology	31	38	14	4	0	13	0	79	4	55
2014	Evaluation	27	60	7	0	0	7	0	93	0	15
2014	Other services to the public	36	25	21	0	7	11	0	69	8	38
2014	None of the above	27	34	22	5	4	8	0	66	10	135

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	39	22	4	4	16	0	65	9	27
2020	Communications or public affairs	17	41	17	3	0	22	0	75	4	36
2020	Access to information and privacy	25	27	24	12	0	10	3	59	13	41
2020	Library services	30	35	22	5	0	8	0	70	5	123
2020	Administration and operations	31	52	9	3	2	3	0	86	5	65
2020	Human resources	24	39	24	8	3	0	2	65	11	41
2020	Financial management	27	34	33	0	0	6	0	65	0	18
2020	Real property	22	24	18	6	6	24	0	61	15	17
2020	Materiel management	38	32	30	0	0	0	0	70	0	13
2020	Information management	31	37	16	4	0	12	0	77	4	51
2020	Information technology	31	31	16	6	2	13	0	71	10	47
2020	Policy	5	48	20	21	0	5	0	56	23	19
2020	Project management	38	31	17	5	9	0	0	69	14	20
2020	Other services to the public	22	37	29	6	2	5	0	62	8	58
2020	None of the above	16	26	30	11	4	12	2	48	17	96

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	41	4	0	4	7	8	91	5	27
2020	Communications or public affairs	45	39	8	6	0	3	0	86	6	36
2020	Access to information and privacy	41	39	13	5	0	0	3	82	5	40
2020	Library services	38	36	14	6	1	6	1	79	7	124
2020	Administration and operations	51	34	11	3	0	2	0	86	3	65
2020	Human resources	33	45	15	2	3	0	2	80	5	41
2020	Financial management	38	50	6	6	0	0	0	88	6	18
2020	Real property	16	47	18	0	6	0	12	73	7	17
2020	Materiel management	38	47	0	8	0	0	8	91	9	13
2020	Information management	41	33	16	7	2	2	0	75	9	51
2020	Information technology	54	28	10	4	2	0	2	84	6	48
2020	Policy	32	41	21	0	0	5	0	77	0	19
2020	Project management	54	31	5	0	5	5	0	89	5	20
2020	Other services to the public	36	41	20	2	0	2	0	78	2	58
2020	None of the above	33	32	12	12	4	6	1	70	17	96

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	41	11	0	0	0	0	89	0	27
2020	Communications or public affairs	61	39	0	0	0	0	0	100	0	36
2020	Access to information and privacy	61	34	5	0	0	0	0	95	0	41
2020	Library services	42	44	6	5	2	1	0	86	7	123
2020	Administration and operations	64	25	9	2	0	0	0	89	2	65
2020	Human resources	43	50	5	0	3	0	0	92	3	41
2020	Financial management	66	34	0	0	0	0	0	100	0	18
2020	Real property	52	36	6	7	0	0	0	88	7	17
2020	Materiel management	75	25	0	0	0	0	0	100	0	12
2020	Information management	54	34	6	2	2	2	0	90	4	51
2020	Information technology	55	32	4	4	2	2	0	89	6	48
2020	Policy	59	41	0	0	0	0	0	100	0	19
2020	Project management	45	50	0	0	5	0	0	95	5	20
2020	Other services to the public	50	32	12	2	3	0	0	82	5	58
2020	None of the above	37	42	6	8	5	2	0	81	13	95
2019	Client contact centre	38	50	8	0	0	4	0	91	0	33
2019	Communications or public affairs	60	31	3	3	3	0	0	91	6	36
2019	Access to information and privacy	61	24	11	2	2	0	0	85	4	45
2019	Library services	43	35	13	4	4	1	0	79	8	131
2019	Administration and operations	60	30	8	1	0	0	0	90	1	81
2019	Human resources	46	50	2	0	2	0	0	96	2	45
2019	Financial management	65	35	0	0	0	0	0	100	0	25
2019	Real property	43	29	12	8	8	0	0	73	16	16
2019	Materiel management	56	21	0	15	8	0	0	77	23	14
2019	Information management	61	29	5	4	0	0	0	90	4	77
2019	Information technology	58	34	5	2	0	2	0	94	2	66
2019	Policy	72	18	5	4	0	0	0	90	4	21
2019	Project management	55	36	7	0	3	0	0	90	3	34
2019	Other services to the public	61	20	7	6	7	0	0	80	13	46
2019	None of the above	54	31	7	4	2	2	0	87	6	105
2018	Client contact centre	43	53	4	0	0	0	0	96	0	27
2018	Communications or public affairs	44	43	10	0	3	0	0	87	3	30
2018	Access to information and privacy	78	14	7	0	0	0	0	93	0	28
2018	Library services	41	40	9	6	3	1	0	82	9	109
2018	Administration and operations	49	39	8	0	4	0	0	88	4	64
2018	Human resources	32	62	3	3	0	0	0	95	3	36
2018	Financial management	61	30	4	4	0	0	0	91	4	23
2018	Real property	51	49	0	0	0	0	0	100	0	10
2018	Materiel management	42	51	8	0	0	0	0	92	0	11
2018	Information management	50	31	17	2	0	0	0	81	2	59
2018	Information technology	51	40	5	4	0	0	0	91	4	59
2018	Policy	68	32	0	0	0	0	0	100	0	19
2018	Project management	56	34	10	0	0	0	0	90	0	30
2018	Other services to the public	49	32	11	8	0	0	0	81	8	36
2018	None of the above	48	41	6	1	3	0	1	90	4	80
2017	Client contact centre	32	58	7	0	2	0	0	90	2	39
2017	Communications or public affairs	54	32	9	6	0	0	0	86	6	35
2017	Access to information and privacy	58	35	7	0	0	0	0	93	0	26
2017	Library services	38	49	7	1	4	1	0	87	6	134
2017	Administration and operations	53	31	9	3	4	0	0	84	8	68
2017	Human resources	41	52	7	0	0	0	0	93	0	39
2017	Financial management	44	46	9	0	0	0	0	91	0	22
2017	Materiel management	39	53	8	0	0	0	0	92	0	12
2017	Information management	51	38	9	2	0	0	0	89	2	57
2017	Information technology	48	44	3	2	2	0	0	93	4	54
2017	Policy	48	52	0	0	0	0	0	100	0	16
2017	Project management	49	45	0	7	0	0	0	93	7	29
2017	Other services to the public	47	36	7	5	5	0	0	83	10	40
2017	None of the above	42	33	7	9	8	1	0	75	17	123
2014	Client contact centre	33	48	19	0	0	0	0	81	0	45
2014	Communications or public affairs	41	46	8	3	3	0	0	87	5	37
2014	Access to information and privacy	30	34	23	3	10	0	0	63	13	29
2014	Science and technology	50	33	9	0	0	8	0	90	0	12
2014	Library services	38	37	14	7	4	0	0	75	12	152
2014	Administration and operations	44	43	10	1	1	0	0	87	2	87
2014	Human resources	40	60	0	0	0	0	0	100	0	30
2014	Financial management	35	54	5	6	0	0	0	89	6	19
2014	Materiel management	43	29	16	12	0	0	0	72	12	17
2014	Information management	43	38	12	4	2	1	0	81	6	114
2014	Information technology	38	40	11	9	0	2	0	80	9	55
2014	Evaluation	60	33	7	0	0	0	0	93	0	15
2014	Other services to the public	50	25	22	3	0	0	0	76	3	37
2014	None of the above	37	43	11	4	4	0	0	80	8	135

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	38	14	11	7	0	68	19	27
2020	Communications or public affairs	33	44	17	6	0	0	78	6	36
2020	Access to information and privacy	41	35	12	12	0	0	76	12	41
2020	Library services	31	40	14	10	4	1	71	14	124
2020	Administration and operations	58	23	12	6	0	0	81	6	64
2020	Human resources	38	32	20	10	0	0	69	10	41
2020	Financial management	41	36	17	6	0	0	77	6	17
2020	Real property	34	37	23	0	7	0	70	7	17
2020	Materiel management	70	30	0	0	0	0	100	0	13
2020	Information management	43	26	22	6	4	0	69	10	51
2020	Information technology	25	31	23	13	8	0	56	21	48
2020	Policy	32	52	11	5	0	0	84	5	19
2020	Project management	44	32	15	0	10	0	75	10	20
2020	Other services to the public	47	24	19	8	2	0	71	10	58
2020	None of the above	22	40	16	12	9	1	63	21	96
2019	Client contact centre	26	58	9	3	0	4	88	3	32
2019	Communications or public affairs	36	39	16	3	6	0	75	9	36
2019	Access to information and privacy	45	38	11	4	2	0	83	6	45
2019	Library services	30	38	16	9	7	0	68	16	133
2019	Administration and operations	53	25	17	3	1	0	78	5	81
2019	Human resources	42	44	8	4	2	0	85	6	45
2019	Financial management	65	27	8	0	0	0	92	0	25
2019	Real property	37	35	12	0	16	0	73	16	16
2019	Materiel management	43	34	15	0	8	0	77	8	14
2019	Information management	51	34	8	4	3	0	85	7	76
2019	Information technology	50	31	12	4	2	2	82	6	66
2019	Policy	67	23	10	0	0	0	90	0	21
2019	Project management	46	40	12	0	3	0	86	3	34
2019	Other services to the public	56	24	7	4	9	0	80	13	46
2019	None of the above	49	28	12	5	5	1	78	10	105
2018	Client contact centre	35	34	31	0	0	0	69	0	26
2018	Communications or public affairs	27	34	23	13	3	0	61	16	30
2018	Access to information and privacy	62	20	12	3	4	0	82	7	28
2018	Library services	34	30	18	9	7	1	66	16	109
2018	Administration and operations	47	24	19	4	6	0	70	11	63
2018	Human resources	38	27	24	11	0	0	65	11	36
2018	Financial management	44	42	14	0	0	0	86	0	22
2018	Real property	61	39	0	0	0	0	100	0	10
2018	Materiel management	30	43	27	0	0	0	73	0	11
2018	Information management	46	34	15	3	2	0	80	5	59
2018	Information technology	39	38	12	10	0	0	78	10	59
2018	Policy	58	37	0	6	0	0	94	6	19
2018	Project management	51	18	25	7	0	0	69	7	29
2018	Other services to the public	38	33	19	3	8	0	70	11	36
2018	None of the above	37	41	14	6	1	1	79	7	81
2017	Client contact centre	21	62	12	2	2	0	83	5	39
2017	Communications or public affairs	28	43	20	6	0	3	74	6	35
2017	Access to information and privacy	42	27	23	8	0	0	69	8	26
2017	Library services	26	41	16	7	7	3	69	14	134
2017	Administration and operations	51	25	13	6	5	0	76	11	68
2017	Human resources	36	47	10	3	2	2	85	5	39
2017	Financial management	48	39	13	0	0	0	87	0	22
2017	Materiel management	39	25	27	9	0	0	65	9	12
2017	Information management	41	41	9	5	4	0	82	9	58
2017	Information technology	34	40	21	2	2	2	75	4	53
2017	Policy	42	38	13	6	0	0	81	6	16
2017	Project management	42	31	24	0	3	0	73	3	29
2017	Other services to the public	32	40	12	10	5	0	72	15	40
2017	None of the above	31	39	12	7	11	1	70	18	123
2014	Client contact centre	16	43	30	8	0	3	61	8	46
2014	Communications or public affairs	27	35	24	8	5	0	62	13	37
2014	Access to information and privacy	11	29	24	30	6	0	40	37	29
2014	Science and technology	32	34	18	16	0	0	66	16	12
2014	Library services	18	35	23	14	8	1	54	23	152
2014	Administration and operations	21	48	14	12	3	2	70	16	87
2014	Human resources	21	49	16	13	0	0	71	13	30
2014	Financial management	5	45	34	11	5	0	50	16	19
2014	Materiel management	25	48	12	5	7	4	76	12	17
2014	Information management	26	36	18	9	8	3	64	17	114
2014	Information technology	20	27	27	13	11	2	48	24	55
2014	Evaluation	27	47	20	0	7	0	73	7	15
2014	Other services to the public	25	16	38	5	16	0	40	21	38
2014	None of the above	24	31	24	13	7	2	56	20	135

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	41	14	4	11	0	0	71	15	27
2020	Communications or public affairs	31	51	14	3	0	0	0	83	3	35
2020	Access to information and privacy	39	44	7	10	0	0	0	83	10	41
2020	Library services	32	43	10	11	3	0	0	76	15	123
2020	Administration and operations	59	25	8	6	2	0	0	84	8	65
2020	Human resources	41	31	18	10	0	0	0	71	10	40
2020	Financial management	33	40	23	4	0	0	0	73	4	18
2020	Real property	28	37	17	12	7	0	0	64	18	17
2020	Materiel management	62	38	0	0	0	0	0	100	0	13
2020	Information management	41	34	14	9	2	0	0	75	11	51
2020	Information technology	28	27	23	17	4	0	0	55	22	47
2020	Policy	27	68	5	0	0	0	0	95	0	19
2020	Project management	39	36	5	10	10	0	0	75	20	20
2020	Other services to the public	38	36	16	6	4	0	0	74	10	58
2020	None of the above	21	43	11	16	8	0	0	64	24	96
2019	Client contact centre	29	53	12	3	0	4	0	85	3	33
2019	Communications or public affairs	34	43	17	3	3	0	0	77	6	35
2019	Access to information and privacy	47	38	11	2	2	0	0	85	4	45
2019	Library services	33	37	12	13	6	0	0	70	19	131
2019	Administration and operations	53	30	15	1	1	0	0	83	2	80
2019	Human resources	41	47	6	4	2	0	0	87	6	45
2019	Financial management	54	42	4	0	0	0	0	96	0	25
2019	Real property	29	43	12	0	16	0	0	73	16	16
2019	Materiel management	49	28	15	0	8	0	0	77	8	14
2019	Information management	46	39	7	5	1	1	0	86	7	77
2019	Information technology	44	35	12	5	2	3	0	82	6	66
2019	Policy	67	23	5	4	0	0	0	90	4	21
2019	Project management	41	40	18	0	0	0	0	82	0	33
2019	Other services to the public	56	25	2	9	9	0	0	80	18	46
2019	None of the above	44	31	12	6	6	1	0	77	11	103
2018	Client contact centre	35	42	23	0	0	0	0	77	0	26
2018	Communications or public affairs	27	41	27	3	3	0	0	67	6	30
2018	Access to information and privacy	65	13	15	7	0	0	0	78	7	28
2018	Library services	34	37	13	10	6	0	0	71	16	108
2018	Administration and operations	42	33	14	6	5	0	0	75	11	63
2018	Human resources	39	36	19	6	0	0	0	75	6	35
2018	Financial management	44	42	14	0	0	0	0	86	0	22
2018	Real property	82	18	0	0	0	0	0	100	0	10
2018	Materiel management	30	46	16	0	0	0	8	83	0	11
2018	Information management	44	38	12	5	2	0	0	81	6	60
2018	Information technology	38	39	15	7	2	0	0	76	9	59
2018	Policy	60	40	0	0	0	0	0	100	0	18
2018	Project management	53	24	17	7	0	0	0	77	7	30
2018	Other services to the public	41	34	11	8	5	0	0	76	13	37
2018	None of the above	40	41	9	7	1	0	1	83	8	82
2017	Client contact centre	15	60	18	5	2	0	0	75	7	39
2017	Communications or public affairs	32	43	17	3	3	3	0	77	6	35
2017	Access to information and privacy	46	27	19	8	0	0	0	73	8	26
2017	Library services	29	41	16	7	6	1	0	71	13	134
2017	Administration and operations	50	25	16	6	3	0	0	75	9	68
2017	Human resources	37	51	5	5	2	0	0	88	8	38
2017	Financial management	48	39	13	0	0	0	0	87	0	22
2017	Materiel management	39	34	27	0	0	0	0	73	0	12
2017	Information management	35	46	9	9	2	0	0	80	11	58
2017	Information technology	34	37	19	5	2	4	0	73	8	54
2017	Policy	42	32	12	13	0	0	0	75	13	16
2017	Project management	45	38	13	3	0	0	0	83	3	29
2017	Other services to the public	32	35	18	10	5	0	0	67	15	40
2017	None of the above	28	40	9	11	11	1	0	69	22	123
2014	Client contact centre	12	56	29	0	0	3	0	70	0	46
2014	Communications or public affairs	27	41	24	3	5	0	0	68	8	37
2014	Access to information and privacy	11	26	34	23	6	0	0	36	30	29
2014	Science and technology	16	42	26	16	0	0	0	58	16	12
2014	Library services	20	32	25	15	8	0	0	52	23	152
2014	Administration and operations	23	50	13	10	3	1	0	74	13	87
2014	Human resources	21	56	19	4	0	0	0	77	4	30
2014	Financial management	5	45	34	11	5	0	0	50	16	19
2014	Materiel management	25	45	12	18	0	0	0	70	18	17
2014	Information management	30	36	13	11	7	3	0	68	19	114
2014	Information technology	16	33	25	16	7	2	0	50	24	55
2014	Evaluation	27	47	20	7	0	0	0	73	7	15
2014	Other services to the public	22	21	31	10	16	0	0	43	26	38
2014	None of the above	22	39	18	14	5	1	0	62	19	135

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	30	18	19	0	3	0	62	19	27
2020	Communications or public affairs	39	33	14	6	6	3	0	74	12	36
2020	Access to information and privacy	51	25	12	7	0	5	0	80	8	41
2020	Library services	40	32	11	8	2	6	1	77	11	124
2020	Administration and operations	61	27	8	3	1	0	0	88	4	65
2020	Human resources	33	30	17	15	3	3	0	64	18	41
2020	Financial management	44	34	17	4	0	0	0	78	4	18
2020	Real property	16	24	36	6	12	6	0	43	19	17
2020	Materiel management	54	23	15	0	0	8	0	84	0	13
2020	Information management	47	29	18	2	4	0	0	76	6	51
2020	Information technology	35	21	18	17	2	4	2	60	21	48
2020	Policy	48	27	21	4	0	0	0	75	4	19
2020	Project management	54	36	0	0	5	0	5	95	5	20
2020	Other services to the public	47	28	9	8	7	0	0	75	15	58
2020	None of the above	41	24	11	7	14	1	2	67	22	95
2019	Client contact centre	29	44	14	6	0	7	0	78	7	33
2019	Communications or public affairs	35	33	19	10	3	0	0	68	12	36
2019	Access to information and privacy	43	22	19	7	4	5	0	69	11	45
2019	Library services	37	28	14	7	8	3	2	69	16	133
2019	Administration and operations	52	20	14	7	3	4	0	75	10	80
2019	Human resources	39	41	9	6	2	2	0	82	9	44
2019	Financial management	57	31	12	0	0	0	0	88	0	25
2019	Real property	20	29	29	0	22	0	0	49	22	16
2019	Materiel management	43	27	23	8	0	0	0	69	8	14
2019	Information management	50	26	4	9	4	6	1	82	14	77
2019	Information technology	44	20	21	4	5	5	2	69	9	66
2019	Policy	54	18	18	5	4	0	0	72	10	21
2019	Project management	47	22	23	3	0	3	3	73	3	33
2019	Other services to the public	46	23	11	7	11	2	0	71	18	46
2019	None of the above	48	23	8	6	10	4	1	75	17	105
2018	Client contact centre	25	52	20	4	0	0	0	76	4	27
2018	Communications or public affairs	30	23	26	8	9	3	0	55	18	30
2018	Access to information and privacy	62	17	15	3	3	0	0	79	6	28
2018	Library services	37	28	16	9	7	3	1	67	17	109
2018	Administration and operations	46	25	15	7	4	3	0	74	11	64
2018	Human resources	32	33	13	8	3	8	3	73	12	36
2018	Financial management	51	27	9	0	9	4	0	82	9	23
2018	Real property	72	9	9	9	0	0	0	82	9	10
2018	Materiel management	30	24	26	19	0	0	0	55	19	11
2018	Information management	50	24	16	1	2	7	0	80	3	60
2018	Information technology	39	30	15	12	3	0	0	70	15	59
2018	Policy	42	31	16	0	6	6	0	77	6	19
2018	Project management	42	31	24	0	0	4	0	75	0	30
2018	Other services to the public	50	16	21	8	5	0	0	66	13	37
2018	None of the above	42	30	13	4	8	2	1	75	11	82
2017	Client contact centre	39	37	15	5	2	0	2	77	8	39
2017	Communications or public affairs	43	31	6	11	3	6	0	79	15	35
2017	Access to information and privacy	60	4	16	12	0	8	0	69	13	25
2017	Library services	34	33	9	13	5	6	1	73	18	134
2017	Administration and operations	52	27	13	3	3	0	2	80	6	67
2017	Human resources	38	45	12	3	2	0	0	83	5	39
2017	Financial management	42	32	18	0	0	8	0	80	0	22
2017	Materiel management	21	34	9	27	0	9	0	61	29	12
2017	Information management	51	26	9	9	4	2	0	78	13	57
2017	Information technology	28	30	27	6	6	4	0	60	12	54
2017	Policy	56	6	19	0	12	6	0	66	13	16
2017	Project management	32	38	14	10	0	3	3	75	11	29
2017	Other services to the public	30	30	20	12	5	2	0	62	18	40
2017	None of the above	38	26	13	9	9	2	2	67	19	123
2014	Client contact centre	31	39	15	4	7	5	0	73	11	46
2014	Communications or public affairs	30	25	24	13	3	5	0	57	17	37
2014	Access to information and privacy	17	17	29	17	13	7	0	37	32	29
2014	Science and technology	25	40	26	0	9	0	0	65	9	12
2014	Library services	25	32	17	11	9	6	1	61	21	152
2014	Administration and operations	35	26	15	11	8	3	1	65	20	86
2014	Human resources	40	35	15	3	7	0	0	75	10	30
2014	Financial management	15	30	20	35	0	0	0	45	35	19
2014	Materiel management	18	34	21	13	13	0	0	53	27	17
2014	Information management	36	28	12	5	13	6	1	68	19	114
2014	Information technology	18	29	16	17	11	5	4	52	30	55
2014	Evaluation	53	27	13	0	7	0	0	80	7	15
2014	Other services to the public	22	18	19	10	24	8	0	43	36	38
2014	None of the above	28	25	20	15	7	4	1	56	23	135

Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	18	30	52	27
2020	Communications or public affairs	17	31	53	36
2020	Access to information and privacy	21	41	38	41
2020	Library services	15	53	32	124
2020	Administration and operations	21	51	28	65
2020	Human resources	44	29	27	41
2020	Financial management	15	29	56	18
2020	Real property	25	25	50	16
2020	Materiel management	8	54	39	13
2020	Information management	11	55	33	51
2020	Information technology	19	39	42	48
2020	Policy	25	48	27	19
2020	Project management	4	51	45	20
2020	Other services to the public	16	57	26	58
2020	None of the above	23	42	35	96
2019	Client contact centre	13	45	43	33
2019	Communications or public affairs	19	38	43	36
2019	Access to information and privacy	34	19	47	45
2019	Library services	18	45	37	133
2019	Administration and operations	28	38	33	81
2019	Human resources	26	44	29	45
2019	Financial management	12	50	39	25
2019	Real property	26	18	57	16
2019	Materiel management	21	58	21	14
2019	Information management	25	46	29	77
2019	Information technology	27	47	25	66
2019	Policy	57	29	14	21
2019	Project management	21	43	36	34
2019	Other services to the public	18	40	43	46
2019	None of the above	16	51	32	105
2018	Client contact centre	35	43	22	26
2018	Communications or public affairs	19	39	41	30
2018	Access to information and privacy	25	27	49	28
2018	Library services	15	45	40	108
2018	Administration and operations	17	44	39	63
2018	Human resources	34	29	36	36
2018	Financial management	22	61	18	23
2018	Real property	9	39	51	10
2018	Materiel management	19	63	18	11
2018	Information management	15	56	29	60
2018	Information technology	15	50	34	58
2018	Policy	24	33	44	18
2018	Project management	24	42	34	30
2018	Other services to the public	8	35	57	37
2018	None of the above	22	52	25	82
2017	Client contact centre	15	54	31	39
2017	Communications or public affairs	17	52	31	35
2017	Access to information and privacy	16	38	46	26
2017	Library services	14	54	32	134
2017	Administration and operations	21	44	35	68
2017	Human resources	25	48	27	39
2017	Financial management	22	47	31	22
2017	Materiel management	9	48	43	12
2017	Information management	19	54	27	58
2017	Information technology	24	42	34	54
2017	Policy	37	38	25	16
2017	Project management	20	39	41	29
2017	Other services to the public	15	50	35	40
2017	None of the above	19	44	37	123
2014	Client contact centre	23	51	26	46
2014	Communications or public affairs	21	43	35	37
2014	Access to information and privacy	41	27	31	29
2014	Science and technology	25	57	18	12
2014	Library services	23	43	34	152
2014	Administration and operations	35	38	27	87
2014	Human resources	29	54	17	30
2014	Financial management	45	30	25	19
2014	Materiel management	57	16	28	17
2014	Information management	29	45	26	114
2014	Information technology	11	44	46	55
2014	Evaluation	33	47	20	15
2014	Other services to the public	23	33	44	38
2014	None of the above	27	39	35	135

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Library services	63	16	5	16	0	0	19
2020	Administration and operations	15	56	0	8	15	7	14
2020	Human resources	11	12	63	0	14	0	18
2020	Other services to the public	10	0	20	13	49	8	10
2020	None of the above	8	21	23	10	24	13	23
2019	Access to information and privacy	0	42	26	0	32	0	16
2019	Library services	19	21	28	0	19	12	25
2019	Administration and operations	0	57	24	5	9	4	24
2019	Human resources	27	8	64	0	0	0	12
2019	Information management	0	30	33	5	26	6	19
2019	Information technology	30	12	36	0	4	18	17
2019	Policy	17	41	9	9	16	7	12
2019	None of the above	16	22	5	6	34	16	18
2018	Library services	33	29	20	0	0	18	17
2018	Administration and operations	9	37	35	10	0	8	10
2018	Human resources	28	16	56	0	0	0	12
2018	None of the above	16	33	24	5	10	11	18
2017	Library services	42	15	17	5	16	5	19
2017	Administration and operations	37	28	21	0	14	0	14
2017	Human resources	21	10	39	0	30	0	10
2017	Information management	26	18	47	0	10	0	11
2017	Information technology	23	15	54	0	8	0	13
2017	None of the above	18	22	21	12	18	9	23
2014	Client contact centre	29	41	29	0	9999	0	10
2014	Access to information and privacy	41	0	40	0	9999	19	12
2014	Library services	8	19	23	25	9999	26	33
2014	Administration and operations	9	31	35	3	9999	21	31
2014	Information management	22	8	38	6	9999	27	32
2014	None of the above	23	26	32	3	9999	17	37

Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	36
2020	Library services	6	94	124
2020	Human resources	0	100	41
2020	Financial management	0	100	18
2020	Information technology	0	100	48
2020	Policy	0	100	18
2020	None of the above	8	92	96
2019	Client contact centre	0	100	33
2019	Access to information and privacy	15	85	45
2019	Library services	7	93	131
2019	Information management	12	88	77
2019	Other services to the public	13	87	46
2019	None of the above	13	87	105
2018	Communications or public affairs	16	84	30
2018	Library services	11	89	107
2018	Administration and operations	11	89	63
2018	Real property	0	100	10
2018	Materiel management	0	100	11
2018	Information technology	9	91	59
2018	None of the above	12	88	82

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	58	42	12

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13
2018	Library services	0	100	12

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	None of the above	100	13
2018	Library services	100	12
2018	None of the above	100	10

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2019	None of the above	100	13
2018	Library services	100	12
2018	None of the above	100	10

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13
2018	None of the above	0	100	10

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	40	60	13

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	42	58	12

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	50	50	12

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	49	51	12

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	49	51	13
2018	Library services	41	59	12

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	None of the above	100	13
2018	Library services	100	12
2018	None of the above	100	10

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	0	100	12

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	None of the above	0	100	10

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	50	50	12

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	57	43	12
2018	None of the above	0	100	10

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	41	59	13

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13
2018	Library services	0	100	12

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13
2018	Library services	0	100	12

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	None of the above	0	100	10

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	None of the above	0	100	10

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	38	62	13

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Library services	0	100	12

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	40	60	13

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	53	47	13
2018	Library services	50	50	12

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	13

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	17	11	4	0	45	11	66	9	27
2020	Communications or public affairs	11	9	17	9	0	45	9	44	19	35
2020	Access to information and privacy	18	32	22	2	0	23	3	67	3	41
2020	Library services	13	12	18	5	6	34	11	46	21	124
2020	Administration and operations	23	20	14	2	3	31	8	70	8	65
2020	Human resources	5	22	25	0	0	37	12	52	0	41
2020	Financial management	5	11	23	0	0	60	0	42	0	18
2020	Real property	10	6	24	0	7	36	17	35	14	17
2020	Materiel management	15	39	38	0	0	0	7	59	0	13
2020	Information management	14	14	14	4	6	44	6	54	19	51
2020	Information technology	23	17	17	2	2	34	4	65	7	48
2020	Policy	16	27	11	0	0	31	16	80	0	19
2020	Project management	25	9	16	5	19	26	0	46	32	20
2020	Other services to the public	14	15	20	0	6	34	11	53	10	58
2020	None of the above	13	16	19	12	5	30	5	45	26	96
2019	Client contact centre	10	28	18	3	0	36	6	65	5	32
2019	Communications or public affairs	11	17	8	11	3	39	11	56	28	36
2019	Access to information and privacy	22	25	17	2	2	21	11	69	6	45
2019	Library services	6	14	18	10	9	32	12	34	34	133
2019	Administration and operations	17	13	23	6	1	30	10	50	12	79
2019	Human resources	7	28	16	2	2	33	11	63	7	45
2019	Financial management	17	19	21	0	0	38	4	64	0	25
2019	Real property	12	0	37	8	8	18	18	18	24	16
2019	Materiel management	29	0	31	8	0	33	0	43	11	14
2019	Information management	26	12	21	7	0	24	10	58	10	77
2019	Information technology	18	23	6	5	0	35	13	79	9	65
2019	Policy	10	5	19	0	5	61	0	38	14	21
2019	Project management	18	10	9	3	3	44	13	65	15	34
2019	Other services to the public	12	20	9	6	13	35	6	53	32	46
2019	None of the above	11	14	21	8	6	30	10	42	23	105
2018	Client contact centre	7	19	19	4	0	37	14	53	8	27
2018	Communications or public affairs	11	24	14	11	7	27	7	53	26	29
2018	Access to information and privacy	31	5	22	4	0	34	3	58	7	27
2018	Library services	9	16	26	5	4	34	7	42	14	107
2018	Administration and operations	19	11	19	3	12	34	3	47	23	64
2018	Human resources	15	32	18	5	0	29	0	67	8	36
2018	Financial management	10	15	26	5	0	41	4	44	8	22
2018	Real property	18	9	45	0	0	28	0	38	0	10
2018	Materiel management	22	0	35	0	19	8	16	29	25	11
2018	Information management	11	20	20	9	0	33	8	52	15	60
2018	Information technology	27	10	12	7	3	36	5	63	17	59
2018	Policy	11	12	12	12	0	43	10	49	25	18
2018	Project management	23	7	13	6	4	44	3	56	19	30
2018	Other services to the public	9	20	13	15	3	22	17	48	30	37
2018	None of the above	15	13	20	10	10	25	7	41	29	82
2017	Client contact centre	10	23	23	3	0	38	2	56	5	39
2017	Communications or public affairs	8	21	3	14	8	37	9	53	41	35
2017	Access to information and privacy	8	19	27	4	0	28	15	46	7	26
2017	Library services	12	14	20	5	6	35	8	45	20	134
2017	Administration and operations	20	21	19	2	6	21	12	61	11	68
2017	Human resources	8	40	15	2	2	28	5	71	7	39
2017	Financial management	0	21	30	0	0	49	0	42	0	22
2017	Materiel management	9	0	18	27	0	39	8	17	50	12
2017	Information management	18	14	17	0	10	31	10	54	17	58
2017	Information technology	20	15	13	6	4	31	11	61	16	54
2017	Policy	6	25	5	13	0	38	12	63	26	16
2017	Project management	11	10	24	3	7	35	10	39	18	29
2017	Other services to the public	7	13	15	10	7	27	20	38	33	40
2017	None of the above	14	12	18	10	11	28	8	41	31	123
2014	Client contact centre	20	13	17	4	3	36	7	58	11	46
2014	Communications or public affairs	5	11	16	8	0	46	14	40	20	37
2014	Access to information and privacy	12	10	23	10	3	34	8	37	23	29
2014	Science and technology	16	9	8	0	9	42	16	60	21	12
2014	Library services	10	16	23	8	4	33	6	42	20	152
2014	Administration and operations	10	14	14	8	5	39	11	47	25	87
2014	Human resources	6	37	16	0	0	31	10	73	0	30
2014	Financial management	10	17	25	5	0	35	8	47	10	19
2014	Materiel management	25	23	16	13	5	18	0	59	22	17
2014	Information management	14	15	15	5	6	38	8	52	21	114
2014	Information technology	9	13	20	4	4	40	11	45	15	55
2014	Evaluation	7	33	26	7	0	20	7	55	9	15
2014	Other services to the public	19	9	13	5	2	34	18	58	15	38
2014	None of the above	13	12	24	9	5	30	8	40	22	135

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	40	18	4	0	11	4	74	5	27
2020	Communications or public affairs	14	28	31	0	0	28	0	57	0	36
2020	Access to information and privacy	30	44	12	2	0	9	3	83	3	41
2020	Library services	25	35	17	7	3	10	2	68	12	124
2020	Administration and operations	46	31	12	2	3	5	1	82	5	65
2020	Human resources	18	57	10	3	0	10	2	86	3	41
2020	Financial management	21	52	17	0	0	10	0	81	0	18
2020	Real property	22	29	24	0	0	13	12	68	0	17
2020	Materiel management	46	24	23	7	0	0	0	70	7	13
2020	Information management	29	39	16	6	4	7	0	73	10	51
2020	Information technology	33	34	9	6	2	15	0	79	10	48
2020	Policy	21	47	11	0	0	21	0	86	0	19
2020	Project management	30	27	19	10	14	0	0	57	24	20
2020	Other services to the public	28	27	29	4	4	5	3	60	8	58
2020	None of the above	19	29	21	9	7	15	0	57	19	96
2019	Client contact centre	22	44	15	3	0	16	0	79	4	33
2019	Communications or public affairs	17	39	19	3	3	20	0	69	7	36
2019	Access to information and privacy	49	32	12	0	0	7	0	87	0	45
2019	Library services	19	35	18	5	6	16	1	64	14	133
2019	Administration and operations	30	34	28	1	1	6	0	68	2	81
2019	Human resources	23	58	8	4	0	4	2	87	4	45
2019	Financial management	25	48	8	0	0	19	0	91	0	25
2019	Real property	40	19	19	8	0	6	6	68	10	15
2019	Materiel management	43	21	29	8	0	0	0	63	8	14
2019	Information management	30	37	11	4	1	15	2	81	7	77
2019	Information technology	32	38	13	2	0	14	2	83	2	66
2019	Policy	38	37	5	10	0	10	0	83	11	21
2019	Project management	36	31	3	9	6	15	0	79	17	34
2019	Other services to the public	29	32	6	6	13	13	0	71	22	46
2019	None of the above	22	34	20	5	6	11	2	64	13	105
2018	Client contact centre	18	44	19	0	0	20	0	76	0	26
2018	Communications or public affairs	18	34	11	14	0	20	3	68	18	29
2018	Access to information and privacy	52	13	23	0	4	8	0	71	5	27
2018	Library services	19	36	21	5	4	15	0	65	10	108
2018	Administration and operations	28	30	20	5	6	11	0	66	12	64
2018	Human resources	22	43	13	13	0	8	0	71	15	36
2018	Financial management	28	38	22	0	0	12	0	75	0	23
2018	Real property	28	9	63	0	0	0	0	37	0	10
2018	Materiel management	42	23	8	0	19	0	9	70	21	11
2018	Information management	26	31	19	5	0	17	2	70	6	60
2018	Information technology	32	28	17	5	2	15	0	72	8	59
2018	Policy	30	39	11	11	0	8	0	76	12	19
2018	Project management	38	24	10	7	4	17	0	75	13	29
2018	Other services to the public	33	25	16	13	3	8	2	65	17	37
2018	None of the above	22	28	22	5	7	15	1	60	14	82
2017	Client contact centre	13	48	26	0	0	13	0	70	0	39
2017	Communications or public affairs	17	35	12	8	6	23	0	67	18	35
2017	Access to information and privacy	42	8	31	8	0	8	3	56	9	26
2017	Library services	19	36	14	4	5	22	2	71	11	133
2017	Administration and operations	28	32	18	2	3	13	4	73	5	68
2017	Human resources	18	53	17	5	0	7	0	77	5	39
2017	Financial management	0	48	28	0	0	23	0	63	0	22
2017	Materiel management	16	18	18	18	0	23	8	49	26	12
2017	Information management	30	31	16	3	7	10	3	70	12	58
2017	Information technology	29	26	21	2	2	19	2	69	5	53
2017	Policy	24	26	18	13	0	12	6	62	16	16
2017	Project management	32	27	14	3	7	14	3	71	12	29
2017	Other services to the public	26	33	17	2	5	12	5	70	9	40
2017	None of the above	19	28	15	10	8	20	0	59	22	123
2014	Client contact centre	20	26	19	4	3	26	2	64	9	46
2014	Communications or public affairs	19	16	29	11	0	24	0	47	14	37
2014	Access to information and privacy	18	18	34	7	3	17	3	45	13	29
2014	Science and technology	25	25	25	0	0	25	0	67	0	12
2014	Library services	20	22	25	9	4	20	0	53	16	152
2014	Administration and operations	16	41	14	9	3	13	4	68	15	87
2014	Human resources	11	47	22	3	0	16	0	69	4	30
2014	Financial management	5	49	10	16	0	20	0	67	20	19
2014	Materiel management	30	34	0	25	0	12	0	72	28	17
2014	Information management	26	28	17	6	4	18	1	66	12	114
2014	Information technology	9	35	22	7	0	27	0	60	10	55
2014	Evaluation	27	47	20	0	0	7	0	79	0	15
2014	Other services to the public	27	24	23	2	2	18	3	65	6	38
2014	None of the above	19	24	22	7	5	21	1	56	15	135

Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Access to information and privacy	0	100	41
2020	Library services	6	94	124
2020	Human resources	0	100	41
2020	Financial management	0	100	18
2020	Real property	0	100	16
2020	Materiel management	0	100	13
2020	Information management	12	88	51
2020	Policy	0	100	19
2020	Project management	0	100	20
2020	None of the above	7	93	95
2019	Client contact centre	0	100	32
2019	Library services	4	96	133
2019	Financial management	0	100	25
2019	Materiel management	0	100	14
2019	Information technology	0	100	65
2019	Project management	0	100	34
2019	None of the above	6	94	105
2018	Client contact centre	0	100	25
2018	Access to information and privacy	0	100	28
2018	Library services	5	95	108
2018	Human resources	0	100	36
2018	Real property	0	100	10
2018	Materiel management	0	100	11
2018	Information management	0	100	60
2018	Policy	0	100	18
2018	Project management	0	100	30

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	32	12	0	0	28	16	79	0	25
2020	Communications or public affairs	8	11	17	3	0	58	3	50	7	36
2020	Access to information and privacy	14	28	21	3	0	30	5	64	4	39
2020	Library services	15	10	18	4	2	39	10	51	13	124
2020	Administration and operations	23	19	17	2	2	33	6	67	5	65
2020	Human resources	7	25	23	0	0	37	9	59	0	41
2020	Financial management	5	17	23	6	0	48	0	44	11	18
2020	Real property	10	6	31	0	6	35	12	31	11	17
2020	Materiel management	23	31	31	0	0	7	7	64	0	13
2020	Information management	18	12	15	4	2	39	10	59	12	51
2020	Information technology	25	17	13	2	2	37	4	71	7	48
2020	Policy	16	21	16	0	0	41	5	70	0	19
2020	Project management	25	17	15	15	5	24	0	55	25	20
2020	Other services to the public	14	15	22	4	2	33	10	50	10	58
2020	None of the above	14	19	20	6	4	34	3	52	15	96
2019	Client contact centre	9	22	20	0	0	39	10	62	0	33
2019	Communications or public affairs	11	17	9	0	0	53	11	77	0	36
2019	Access to information and privacy	26	12	20	2	0	28	11	63	4	45
2019	Library services	9	14	19	2	3	43	11	49	11	133
2019	Administration and operations	17	20	16	4	2	32	9	63	10	81
2019	Human resources	7	26	12	2	4	38	11	64	12	45
2019	Financial management	17	19	21	0	0	38	4	64	0	25
2019	Real property	12	0	42	0	8	19	19	20	13	15
2019	Materiel management	29	0	31	0	8	33	0	43	11	14
2019	Information management	29	10	14	3	0	36	9	70	5	77
2019	Information technology	18	18	14	0	0	40	9	73	0	66
2019	Policy	5	15	10	0	6	59	5	55	16	20
2019	Project management	14	19	7	6	0	44	10	73	12	34
2019	Other services to the public	14	12	22	0	2	40	10	52	4	46
2019	None of the above	11	13	23	4	2	35	12	45	11	105
2018	Client contact centre	4	18	26	0	0	45	7	45	0	27
2018	Communications or public affairs	7	27	26	0	0	33	7	56	0	30
2018	Access to information and privacy	17	13	20	0	0	41	10	60	0	27
2018	Library services	10	18	23	3	2	40	4	50	8	108
2018	Administration and operations	16	12	22	6	4	39	1	48	16	63
2018	Human resources	19	32	8	0	0	40	0	87	0	36
2018	Financial management	15	20	18	0	0	40	8	65	0	22
2018	Real property	18	9	45	0	0	28	0	38	0	10
2018	Materiel management	22	0	54	0	8	7	9	27	9	11
2018	Information management	9	17	26	0	0	47	2	50	0	59
2018	Information technology	26	11	18	5	0	34	5	61	9	59
2018	Policy	11	28	6	0	0	40	15	86	0	19
2018	Project management	20	10	16	3	0	47	3	61	6	30
2018	Other services to the public	15	19	16	8	3	29	11	56	19	37
2018	None of the above	15	13	32	1	0	35	5	46	2	82
2017	Client contact centre	8	29	23	0	0	40	0	61	0	39
2017	Communications or public affairs	8	25	9	0	3	46	8	74	6	35
2017	Access to information and privacy	8	11	28	0	0	33	19	41	0	25
2017	Library services	11	15	16	2	2	41	12	55	10	134
2017	Administration and operations	17	20	19	0	3	27	15	62	5	68
2017	Human resources	13	37	12	0	0	30	7	80	0	39
2017	Financial management	0	28	19	0	0	49	4	60	0	22
2017	Materiel management	9	9	35	0	8	31	8	29	13	12
2017	Information management	19	11	18	2	0	42	8	60	3	58
2017	Information technology	22	14	6	4	4	45	6	73	15	53
2017	Policy	6	18	12	0	0	38	25	68	0	16
2017	Project management	14	14	24	0	0	48	0	54	0	29
2017	Other services to the public	8	13	15	5	0	39	20	50	12	40
2017	None of the above	11	15	25	4	3	35	7	44	13	123
2014	Client contact centre	7	24	23	0	0	38	9	58	0	46
2014	Communications or public affairs	8	13	19	0	0	54	6	53	0	37
2014	Access to information and privacy	8	20	27	0	3	30	11	49	6	29
2014	Science and technology	16	9	16	9	9	33	8	43	31	12
2014	Library services	13	12	24	4	2	39	5	45	11	152
2014	Administration and operations	11	13	14	2	2	47	11	57	10	87
2014	Human resources	11	29	13	0	0	38	10	76	0	30
2014	Financial management	5	20	35	0	0	40	0	41	0	19
2014	Materiel management	20	11	28	0	11	23	7	44	16	17
2014	Information management	10	13	17	3	1	50	6	52	9	113
2014	Information technology	11	15	16	2	2	47	7	56	8	55
2014	Evaluation	20	33	20	0	0	27	0	73	0	15
2014	Other services to the public	19	7	20	0	0	49	5	55	0	38
2014	None of the above	11	17	22	2	2	38	7	52	8	135

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	48	18	0	0	11	4	78	0	27
2020	Communications or public affairs	14	36	22	0	0	28	0	69	0	36
2020	Access to information and privacy	40	34	12	2	0	9	3	83	3	41
2020	Library services	27	38	17	6	1	8	3	73	8	122
2020	Administration and operations	47	29	12	2	2	8	1	83	4	65
2020	Human resources	16	52	17	3	0	10	2	77	3	41
2020	Financial management	27	29	17	0	0	27	0	76	0	18
2020	Real property	22	17	49	0	6	0	6	42	6	17
2020	Materiel management	46	31	16	0	0	7	0	83	0	13
2020	Information management	31	37	13	7	2	10	0	76	9	51
2020	Information technology	25	40	9	2	2	21	0	83	5	48
2020	Policy	21	37	15	11	0	16	0	70	13	19
2020	Project management	39	26	16	10	9	0	0	65	19	20
2020	Other services to the public	27	27	32	4	2	7	2	59	6	58
2020	None of the above	20	29	16	12	4	17	1	60	20	95
2019	Client contact centre	16	49	18	0	0	13	3	78	0	33
2019	Communications or public affairs	25	38	22	0	0	12	3	74	0	35
2019	Access to information and privacy	47	28	9	2	0	11	2	86	3	45
2019	Library services	23	33	18	3	2	20	2	71	6	132
2019	Administration and operations	33	35	17	5	1	9	0	75	7	81
2019	Human resources	19	60	2	4	4	6	4	88	9	45
2019	Financial management	29	44	8	0	0	19	0	91	0	25
2019	Real property	43	24	20	8	0	0	6	71	8	16
2019	Materiel management	43	21	29	0	8	0	0	63	8	14
2019	Information management	38	33	6	3	0	19	1	89	3	77
2019	Information technology	31	39	10	0	0	19	2	87	0	65
2019	Policy	29	42	9	10	0	10	0	78	11	21
2019	Project management	39	31	7	9	3	9	3	79	13	34
2019	Other services to the public	31	30	19	4	2	13	0	71	8	46
2019	None of the above	21	39	19	6	2	11	2	69	9	105
2018	Client contact centre	11	47	18	0	0	25	0	76	0	26
2018	Communications or public affairs	10	37	30	3	0	16	3	58	4	30
2018	Access to information and privacy	43	22	21	0	0	15	0	76	0	26
2018	Library services	19	38	21	4	3	16	0	68	8	108
2018	Administration and operations	27	33	22	4	4	11	0	67	9	63
2018	Human resources	25	46	11	5	0	13	0	81	6	36
2018	Financial management	29	41	17	0	0	13	0	80	0	22
2018	Real property	28	18	54	0	0	0	0	46	0	10
2018	Materiel management	53	15	16	0	8	0	9	74	9	11
2018	Information management	27	28	21	4	0	19	0	69	5	60
2018	Information technology	31	30	15	5	0	19	0	75	6	59
2018	Policy	29	39	22	6	0	4	0	71	6	19
2018	Project management	42	27	14	7	0	11	0	77	7	30
2018	Other services to the public	36	25	18	8	3	8	2	67	13	37
2018	None of the above	24	26	30	2	0	16	1	61	3	82
2017	Client contact centre	8	43	21	0	0	28	0	71	0	39
2017	Communications or public affairs	14	43	9	0	3	31	0	83	4	35
2017	Access to information and privacy	44	16	28	0	0	8	4	68	0	25
2017	Library services	21	37	11	2	3	22	3	78	7	134
2017	Administration and operations	25	37	13	0	3	15	7	79	4	68
2017	Human resources	19	54	7	0	0	17	3	91	0	38
2017	Financial management	4	54	14	0	0	27	0	81	0	22
2017	Materiel management	16	33	18	0	8	18	8	66	10	12
2017	Information management	26	34	15	5	0	18	2	75	6	58
2017	Information technology	28	26	13	4	2	27	0	75	8	54
2017	Policy	18	39	18	6	0	12	6	70	8	16
2017	Project management	32	20	20	3	0	24	0	69	4	29
2017	Other services to the public	30	22	23	8	0	10	7	63	9	40
2017	None of the above	19	30	21	5	3	21	1	63	10	123
2014	Client contact centre	19	37	18	0	0	27	0	76	0	46
2014	Communications or public affairs	19	30	21	3	0	27	0	67	4	37
2014	Access to information and privacy	16	37	20	3	3	14	7	67	9	29
2014	Science and technology	16	26	33	0	0	25	0	56	0	12
2014	Library services	23	25	20	5	2	25	0	63	10	152
2014	Administration and operations	22	24	19	1	2	28	3	67	5	87
2014	Human resources	18	36	22	0	0	20	3	71	0	30
2014	Financial management	10	39	15	11	0	25	0	65	14	19
2014	Materiel management	25	11	12	16	7	23	7	51	32	17
2014	Information management	20	25	24	5	1	24	1	60	8	113
2014	Information technology	13	27	23	2	2	31	2	60	5	55
2014	Evaluation	33	33	20	0	0	13	0	77	0	15
2014	Other services to the public	25	15	23	0	2	34	0	62	4	38
2014	None of the above	19	27	22	4	3	24	1	61	9	135

Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	35	14	4	11	0	70	15	27
2020	Communications or public affairs	34	22	31	3	8	3	57	12	36
2020	Access to information and privacy	12	34	29	10	15	0	46	25	41
2020	Library services	19	28	26	10	17	1	47	27	123
2020	Administration and operations	26	28	30	10	3	3	56	13	65
2020	Human resources	29	33	12	12	12	2	63	24	41
2020	Financial management	27	39	11	11	6	6	70	18	18
2020	Real property	22	47	7	12	12	0	70	24	17
2020	Materiel management	30	30	15	0	24	0	61	24	13
2020	Information management	23	40	15	12	10	0	63	22	51
2020	Information technology	48	14	18	6	9	4	65	16	48
2020	Policy	53	5	15	11	11	5	62	23	19
2020	Project management	48	9	11	11	21	0	57	32	20
2020	Other services to the public	17	31	14	8	28	2	49	37	58
2020	None of the above	24	27	18	13	15	3	53	29	95

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	45	7	8	11	0	0	74	19	27
2020	Communications or public affairs	31	36	19	11	3	0	0	67	14	36
2020	Access to information and privacy	30	12	36	15	5	2	0	43	20	41
2020	Library services	38	38	12	8	5	0	0	76	13	124
2020	Administration and operations	45	34	12	6	2	0	2	80	8	65
2020	Human resources	44	35	15	4	0	0	2	80	5	41
2020	Financial management	51	34	10	5	0	0	0	85	5	18
2020	Real property	46	18	12	0	23	0	0	64	23	17
2020	Materiel management	46	39	7	8	0	0	0	85	8	13
2020	Information management	40	27	23	7	4	0	0	66	10	50
2020	Information technology	41	19	25	6	6	0	2	61	13	48
2020	Policy	47	16	27	0	11	0	0	63	11	19
2020	Project management	37	34	10	5	14	0	0	71	20	20
2020	Other services to the public	39	25	19	7	10	0	0	64	17	58
2020	None of the above	39	31	15	11	4	0	0	70	14	95
2019	Client contact centre	63	31	3	3	0	0	0	94	3	32
2019	Communications or public affairs	32	32	9	3	19	3	3	68	23	36
2019	Access to information and privacy	25	33	15	16	11	0	0	58	27	44
2019	Library services	34	27	19	9	9	0	2	62	19	132
2019	Administration and operations	38	27	22	9	2	0	1	66	11	81
2019	Human resources	62	22	11	0	4	0	0	84	4	45
2019	Financial management	45	35	12	4	4	0	0	80	8	25
2019	Real property	37	24	27	0	12	0	0	61	12	16
2019	Materiel management	65	19	8	8	0	0	0	85	8	14
2019	Information management	30	37	20	10	1	0	1	68	12	77
2019	Information technology	44	24	12	8	11	0	2	69	19	66
2019	Policy	23	38	19	5	15	0	0	61	20	21
2019	Project management	26	36	18	17	3	0	0	62	20	34
2019	Other services to the public	32	25	10	21	10	2	0	58	31	46
2019	None of the above	36	27	22	11	3	1	0	63	14	105
2018	Client contact centre	49	24	10	7	10	0	0	73	17	27
2018	Communications or public affairs	37	16	27	13	7	0	0	53	20	30
2018	Access to information and privacy	29	27	28	11	0	5	0	60	11	28
2018	Library services	27	38	18	6	10	1	0	66	16	108
2018	Administration and operations	31	24	26	7	6	2	3	58	14	64
2018	Human resources	50	24	15	3	5	0	3	76	8	36
2018	Financial management	40	39	17	0	4	0	0	78	4	23
2018	Real property	18	42	21	9	9	0	0	61	18	10
2018	Materiel management	49	35	16	0	0	0	0	84	0	11
2018	Information management	31	20	24	11	13	0	0	52	24	60
2018	Information technology	36	28	15	9	8	2	2	67	18	59
2018	Policy	38	29	11	22	0	0	0	67	22	19
2018	Project management	27	20	23	14	16	0	0	47	30	30
2018	Other services to the public	15	43	24	2	16	0	0	58	18	37
2018	None of the above	24	33	19	12	12	0	0	57	24	82
2017	Client contact centre	29	25	16	15	8	0	8	58	25	39
2017	Communications or public affairs	17	27	24	15	12	0	6	47	28	34
2017	Access to information and privacy	38	27	12	11	4	0	8	71	16	26
2017	Library services	25	37	19	8	11	0	0	62	19	131
2017	Administration and operations	22	25	22	16	12	0	3	48	29	68
2017	Human resources	25	24	17	13	13	2	5	53	29	39
2017	Financial management	27	21	36	9	7	0	0	48	16	22
2017	Materiel management	25	42	8	16	9	0	0	68	25	12
2017	Information management	20	26	28	17	5	0	4	48	23	57
2017	Information technology	42	13	22	5	13	0	4	58	19	54
2017	Policy	6	31	18	44	0	0	0	38	44	16
2017	Project management	24	14	24	21	10	0	7	41	34	29
2017	Other services to the public	25	25	20	15	13	2	0	52	28	40
2017	None of the above	18	25	24	11	18	1	3	45	30	123

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	18	19	21	26	0	0	34	47	27
2020	Communications or public affairs	8	22	22	39	8	0	0	30	48	36
2020	Access to information and privacy	11	19	31	24	14	0	0	30	39	41
2020	Library services	27	28	28	12	5	0	0	55	17	124
2020	Administration and operations	33	31	23	8	5	0	0	64	13	65
2020	Human resources	5	18	25	32	17	0	2	24	51	41
2020	Financial management	0	0	44	28	27	0	0	0	56	18
2020	Real property	31	24	29	6	10	0	0	55	16	17
2020	Materiel management	54	31	8	8	0	0	0	84	8	13
2020	Information management	38	33	21	4	4	0	0	71	8	51
2020	Information technology	17	14	44	19	6	0	0	30	25	48
2020	Policy	21	16	27	36	0	0	0	37	36	19
2020	Project management	10	37	32	16	5	0	0	48	21	19
2020	Other services to the public	25	26	34	8	7	0	0	51	15	58
2020	None of the above	32	18	19	15	15	0	1	50	31	96
2019	Client contact centre	18	29	20	18	15	0	0	47	33	33
2019	Communications or public affairs	17	42	25	13	0	0	3	60	14	36
2019	Access to information and privacy	23	21	25	13	18	0	0	44	31	45
2019	Library services	27	27	24	12	9	0	1	55	21	132
2019	Administration and operations	29	26	35	6	3	0	0	55	10	81
2019	Human resources	17	18	28	21	16	0	0	36	36	45
2019	Financial management	17	35	29	15	4	0	0	52	19	25
2019	Real property	12	29	23	29	6	0	0	41	35	16
2019	Materiel management	60	34	6	0	0	0	0	94	0	14
2019	Information management	23	27	36	7	5	0	1	51	13	77
2019	Information technology	27	35	20	12	5	0	2	63	17	66
2019	Policy	16	34	25	20	5	0	0	50	25	20
2019	Project management	20	37	29	14	0	0	0	57	14	34
2019	Other services to the public	29	34	17	11	8	0	0	63	19	46
2019	None of the above	34	28	18	7	14	0	0	61	21	105
2018	Client contact centre	12	37	22	25	3	0	0	49	28	27
2018	Communications or public affairs	13	10	43	23	11	0	0	23	34	30
2018	Access to information and privacy	28	26	23	10	14	0	0	54	23	28
2018	Library services	21	29	27	13	8	0	2	51	21	108
2018	Administration and operations	17	36	31	9	6	0	0	53	15	64
2018	Human resources	13	12	30	27	19	0	0	24	46	36
2018	Financial management	18	39	22	9	13	0	0	56	22	23
2018	Real property	24	0	39	28	9	0	0	24	37	10
2018	Materiel management	18	42	40	0	0	0	0	60	0	11
2018	Information management	22	31	21	16	8	1	0	54	25	60
2018	Information technology	12	39	31	15	2	0	2	52	17	59
2018	Policy	14	31	44	6	6	0	0	45	11	19
2018	Project management	3	33	38	26	0	0	0	36	26	30
2018	Other services to the public	19	25	33	16	8	0	0	43	23	37
2018	None of the above	26	32	25	7	9	0	0	58	16	82
2017	Client contact centre	18	25	38	10	8	0	0	44	18	39
2017	Communications or public affairs	6	20	43	17	14	0	0	26	31	35
2017	Access to information and privacy	19	23	31	12	16	0	0	42	28	26
2017	Library services	24	28	25	16	5	2	0	54	21	134
2017	Administration and operations	19	35	38	5	1	0	1	55	6	68
2017	Human resources	12	21	22	22	22	0	0	34	44	39
2017	Financial management	18	30	35	4	13	0	0	48	18	22
2017	Materiel management	52	23	16	9	0	0	0	75	9	12
2017	Information management	21	33	22	19	5	0	0	54	24	58
2017	Information technology	17	32	31	15	4	0	2	49	19	54
2017	Policy	6	37	45	12	0	0	0	43	12	16
2017	Project management	14	45	28	7	0	0	7	63	7	29
2017	Other services to the public	20	29	24	12	12	2	0	50	25	40
2017	None of the above	18	34	22	15	8	0	3	53	23	123

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	43	18	11	16	0	0	55	27	26
2020	Communications or public affairs	14	33	22	22	8	0	0	47	31	36
2020	Access to information and privacy	30	19	24	22	3	2	0	51	25	41
2020	Library services	42	33	14	8	1	0	2	76	9	123
2020	Administration and operations	43	32	17	6	1	0	1	76	7	65
2020	Human resources	17	26	27	18	10	0	2	44	28	41
2020	Financial management	10	18	38	29	6	0	0	27	34	18
2020	Real property	42	24	16	17	0	0	0	66	17	17
2020	Materiel management	75	17	8	0	0	0	0	92	0	12
2020	Information management	48	35	14	0	4	0	0	83	4	51
2020	Information technology	19	26	29	13	9	0	4	47	22	48
2020	Policy	32	21	37	9	0	0	0	53	9	19
2020	Project management	34	40	16	9	0	0	0	74	9	20
2020	Other services to the public	46	23	24	3	3	0	2	70	6	58
2020	None of the above	32	36	14	9	8	0	1	69	17	95
2019	Client contact centre	28	32	21	12	7	0	0	60	19	32
2019	Communications or public affairs	22	26	39	11	0	0	3	49	11	35
2019	Access to information and privacy	40	25	27	4	2	0	2	66	6	44
2019	Library services	43	28	16	6	2	0	4	74	9	131
2019	Administration and operations	36	33	22	8	1	0	0	69	9	81
2019	Human resources	16	23	28	21	11	0	0	39	32	45
2019	Financial management	22	36	26	16	0	0	0	58	16	24
2019	Real property	27	6	37	18	12	0	0	33	29	16
2019	Materiel management	71	23	5	0	0	0	0	95	0	14
2019	Information management	37	38	19	4	1	0	1	76	5	77
2019	Information technology	29	40	14	8	8	0	2	70	16	65
2019	Policy	24	32	34	10	0	0	0	57	10	21
2019	Project management	42	26	24	5	3	0	0	68	8	34
2019	Other services to the public	49	23	19	7	0	0	3	74	7	46
2019	None of the above	49	24	15	7	6	0	0	72	13	105
2018	Client contact centre	27	26	35	7	0	0	5	55	7	27
2018	Communications or public affairs	16	10	40	23	10	0	0	27	33	30
2018	Access to information and privacy	35	26	30	10	0	0	0	61	10	28
2018	Library services	35	38	9	9	2	2	5	79	12	108
2018	Administration and operations	30	38	18	7	7	0	0	68	14	63
2018	Human resources	10	19	31	33	8	0	0	29	41	36
2018	Financial management	25	45	9	17	4	0	0	70	22	23
2018	Real property	9	35	28	18	9	0	0	45	28	10
2018	Materiel management	41	27	24	8	0	0	0	68	8	11
2018	Information management	34	29	22	8	3	2	2	66	12	59
2018	Information technology	19	41	27	7	3	0	3	62	11	59
2018	Policy	24	17	49	6	0	0	4	43	6	19
2018	Project management	17	41	24	17	0	0	0	58	17	29
2018	Other services to the public	31	26	36	3	5	0	0	56	8	37
2018	None of the above	41	29	17	6	4	1	1	72	10	81
2017	Client contact centre	21	39	25	10	5	0	0	60	15	39
2017	Communications or public affairs	9	23	43	17	8	0	0	32	26	35
2017	Access to information and privacy	31	46	0	16	4	4	0	79	21	26
2017	Library services	37	31	20	5	2	2	2	72	8	132
2017	Administration and operations	28	35	21	10	3	0	3	65	13	67
2017	Human resources	10	21	25	27	17	0	0	31	44	39
2017	Financial management	18	30	35	13	4	0	0	48	17	22
2017	Materiel management	59	25	16	0	0	0	0	84	0	12
2017	Information management	42	32	10	5	7	0	4	77	12	58
2017	Information technology	28	26	22	17	2	0	6	56	20	54
2017	Policy	20	29	36	15	0	0	0	49	15	14
2017	Project management	28	29	22	11	3	0	7	61	15	28
2017	Other services to the public	36	20	29	5	7	2	0	58	13	40
2017	None of the above	32	31	19	9	6	1	2	64	16	122

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	23	20	30	16	0	0	34	45	26
2020	Communications or public affairs	8	16	14	31	28	0	3	26	60	36
2020	Access to information and privacy	16	10	10	26	39	0	0	26	64	41
2020	Library services	21	21	21	16	20	0	2	42	36	124
2020	Administration and operations	34	27	21	12	4	0	1	62	17	65
2020	Human resources	13	15	25	28	17	0	2	29	46	41
2020	Financial management	0	11	11	45	33	0	0	11	78	18
2020	Real property	31	24	12	12	22	0	0	55	34	17
2020	Materiel management	15	62	16	8	0	0	0	76	8	13
2020	Information management	15	27	29	19	9	0	2	42	29	51
2020	Information technology	6	19	23	17	33	0	2	26	51	47
2020	Policy	23	28	27	11	11	0	0	51	23	18
2020	Project management	25	10	25	16	25	0	0	34	41	20
2020	Other services to the public	23	23	18	18	16	0	2	47	34	58
2020	None of the above	21	22	17	17	20	3	0	44	38	95
2019	Client contact centre	22	15	16	19	25	3	0	39	45	32
2019	Communications or public affairs	27	16	34	9	11	3	0	45	21	35
2019	Access to information and privacy	18	16	28	13	25	0	0	34	38	45
2019	Library services	25	27	15	14	18	1	0	52	33	132
2019	Administration and operations	27	29	22	13	7	1	0	57	21	81
2019	Human resources	19	24	22	25	9	0	0	43	34	45
2019	Financial management	21	39	21	12	8	0	0	60	19	25
2019	Real property	12	8	39	24	18	0	0	20	41	16
2019	Materiel management	52	8	34	0	6	0	0	60	6	14
2019	Information management	23	23	32	15	8	0	0	45	23	77
2019	Information technology	22	30	19	12	13	2	2	54	27	66
2019	Policy	27	39	14	15	5	0	0	66	20	21
2019	Project management	23	18	37	16	3	0	3	43	19	34
2019	Other services to the public	28	27	19	9	13	2	3	57	23	46
2019	None of the above	31	25	18	11	15	0	0	56	26	105
2018	Client contact centre	23	20	25	17	12	0	4	45	30	27
2018	Communications or public affairs	10	23	16	27	20	3	0	34	49	30
2018	Access to information and privacy	25	26	18	7	24	0	0	51	32	27
2018	Library services	12	27	23	21	12	1	3	41	35	107
2018	Administration and operations	15	32	30	21	3	0	0	46	24	63
2018	Human resources	18	5	24	42	8	0	3	23	52	36
2018	Financial management	30	35	13	4	17	0	0	65	22	23
2018	Real property	9	15	39	18	18	0	0	24	37	10
2018	Materiel management	41	19	40	0	0	0	0	60	0	11
2018	Information management	17	31	28	11	12	0	1	49	23	60
2018	Information technology	19	25	29	18	9	0	0	44	27	59
2018	Policy	25	32	28	11	0	4	0	59	12	19
2018	Project management	13	30	31	16	3	0	6	46	21	30
2018	Other services to the public	19	21	30	18	13	0	0	40	31	37
2018	None of the above	24	21	23	12	16	0	4	47	29	82
2017	Client contact centre	11	34	24	15	15	0	0	45	30	39
2017	Communications or public affairs	11	17	32	23	17	0	0	28	40	35
2017	Access to information and privacy	23	16	22	12	28	0	0	39	39	26
2017	Library services	22	22	29	11	15	2	0	45	26	134
2017	Administration and operations	26	34	24	6	6	0	4	63	12	68
2017	Human resources	8	22	28	22	17	0	2	31	40	39
2017	Financial management	18	22	24	23	13	0	0	40	37	22
2017	Materiel management	52	16	23	0	9	0	0	68	9	12
2017	Information management	29	24	27	9	12	0	0	53	20	58
2017	Information technology	18	24	30	13	11	0	4	44	25	54
2017	Policy	24	25	26	25	0	0	0	49	25	16
2017	Project management	29	18	29	18	4	0	3	48	22	28
2017	Other services to the public	13	33	24	12	15	2	0	47	28	40
2017	None of the above	20	24	17	18	16	2	4	47	36	123

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	4	18	12	4	0	12	62	18	26
2020	Communications or public affairs	39	36	17	8	0	0	0	75	8	36
2020	Access to information and privacy	59	17	12	0	0	0	12	86	0	41
2020	Library services	58	14	11	2	2	0	14	83	4	124
2020	Administration and operations	64	15	14	0	1	0	6	84	1	65
2020	Human resources	34	35	13	3	10	0	5	73	13	40
2020	Financial management	34	22	22	17	6	0	0	55	23	18
2020	Real property	49	29	0	6	16	0	0	78	22	17
2020	Materiel management	76	16	0	0	0	0	8	100	0	13
2020	Information management	57	24	5	2	0	0	12	92	2	51
2020	Information technology	35	32	14	4	2	2	11	77	7	48
2020	Policy	45	28	17	4	6	0	0	73	10	18
2020	Project management	63	16	21	0	0	0	0	79	0	20
2020	Other services to the public	64	17	3	7	2	0	7	87	9	58
2020	None of the above	58	20	11	4	5	0	3	80	9	96
2019	Client contact centre	54	14	3	6	3	0	19	84	12	32
2019	Communications or public affairs	53	36	5	0	0	0	5	94	0	36
2019	Access to information and privacy	63	21	2	6	2	0	6	89	9	44
2019	Library services	66	10	6	1	3	0	13	87	5	131
2019	Administration and operations	56	27	8	2	0	0	7	89	2	81
2019	Human resources	58	20	11	2	2	0	7	84	5	43
2019	Financial management	41	32	19	8	0	0	0	73	8	25
2019	Real property	47	18	23	0	12	0	0	65	12	16
2019	Materiel management	100	0	0	0	0	0	0	100	0	14
2019	Information management	70	17	6	1	0	0	5	92	1	77
2019	Information technology	66	20	6	2	0	2	5	92	2	66
2019	Policy	55	26	19	0	0	0	0	81	0	20
2019	Project management	51	33	8	5	0	0	3	87	5	34
2019	Other services to the public	62	22	2	4	4	2	4	89	9	46
2019	None of the above	67	12	7	3	2	0	9	87	6	105
2018	Client contact centre	59	14	11	0	3	0	12	84	4	26
2018	Communications or public affairs	29	41	24	0	0	0	7	75	0	30
2018	Access to information and privacy	47	23	6	7	0	0	16	84	9	28
2018	Library services	62	10	9	3	2	0	14	84	6	108
2018	Administration and operations	56	12	14	2	3	0	13	78	5	63
2018	Human resources	32	19	25	13	3	3	5	56	17	36
2018	Financial management	43	27	17	9	4	0	0	70	13	23
2018	Real property	45	28	18	0	9	0	0	72	9	10
2018	Materiel management	84	8	8	0	0	0	0	92	0	11
2018	Information management	61	17	2	2	2	0	17	94	4	58
2018	Information technology	55	29	8	2	2	0	5	88	4	59
2018	Policy	51	39	6	0	0	0	4	94	0	19
2018	Project management	64	26	4	6	0	0	0	90	6	30
2018	Other services to the public	48	23	10	5	5	0	8	78	11	37
2018	None of the above	64	16	7	1	4	0	9	87	5	82
2017	Client contact centre	42	23	15	3	0	5	13	79	3	39
2017	Communications or public affairs	32	28	20	11	3	0	6	64	15	35
2017	Access to information and privacy	46	19	8	0	0	0	28	89	0	26
2017	Library services	52	16	4	3	1	2	22	89	6	132
2017	Administration and operations	53	21	4	3	1	0	17	90	5	68
2017	Human resources	26	19	17	15	10	0	13	52	28	39
2017	Financial management	33	37	17	4	0	4	4	77	5	22
2017	Materiel management	83	8	0	0	0	0	9	100	0	12
2017	Information management	60	17	7	2	0	0	14	90	2	58
2017	Information technology	64	13	7	4	0	2	9	87	4	54
2017	Policy	46	33	7	0	7	0	7	85	7	15
2017	Project management	50	28	4	4	0	0	15	91	4	28
2017	Other services to the public	48	20	12	0	7	2	10	78	9	40
2017	None of the above	58	12	12	2	1	1	14	82	4	123

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	25	22	11	11	0	0	55	23	27
2020	Communications or public affairs	36	16	28	14	6	0	0	52	20	36
2020	Access to information and privacy	32	25	17	10	10	2	5	61	21	41
2020	Library services	35	26	21	9	7	0	2	62	17	123
2020	Administration and operations	41	31	20	6	2	0	0	73	7	64
2020	Human resources	15	22	24	25	13	0	2	37	38	41
2020	Financial management	15	40	23	16	6	0	0	56	22	18
2020	Real property	39	25	12	6	17	0	0	64	23	16
2020	Materiel management	54	15	23	8	0	0	0	69	8	13
2020	Information management	43	25	20	6	4	2	0	70	10	51
2020	Information technology	21	34	33	2	6	2	2	57	8	48
2020	Policy	5	43	11	20	21	0	0	48	41	19
2020	Project management	23	37	15	15	10	0	0	60	25	20
2020	Other services to the public	30	26	14	17	14	0	0	55	31	58
2020	None of the above	31	22	21	11	14	0	1	53	25	96
2019	Client contact centre	34	33	18	3	9	0	3	69	12	32
2019	Communications or public affairs	50	42	3	0	5	0	0	92	5	36
2019	Access to information and privacy	38	26	12	12	12	0	0	64	24	45
2019	Library services	39	24	20	7	8	1	1	65	15	132
2019	Administration and operations	37	35	15	10	3	0	1	72	13	80
2019	Human resources	36	23	24	11	6	0	0	59	17	44
2019	Financial management	38	39	16	8	0	0	0	77	8	25
2019	Real property	49	20	12	6	14	0	0	69	20	16
2019	Materiel management	64	15	13	0	8	0	0	79	8	14
2019	Information management	40	38	16	2	2	0	1	79	5	77
2019	Information technology	54	26	12	3	3	2	0	82	6	66
2019	Policy	15	40	25	10	10	0	0	55	21	20
2019	Project management	34	31	23	8	3	0	0	65	12	34
2019	Other services to the public	38	33	14	6	9	0	0	70	15	46
2019	None of the above	39	31	13	8	9	0	0	70	17	105
2018	Client contact centre	31	39	11	4	12	0	3	72	17	26
2018	Communications or public affairs	31	35	24	3	7	0	0	66	10	29
2018	Access to information and privacy	32	35	17	7	6	0	3	69	14	28
2018	Library services	29	27	29	6	6	0	3	58	12	108
2018	Administration and operations	42	31	14	9	4	0	0	73	14	64
2018	Human resources	27	35	11	8	19	0	0	63	27	36
2018	Financial management	31	34	13	17	4	0	0	65	22	23
2018	Real property	54	9	18	9	9	0	0	63	18	10
2018	Materiel management	28	30	34	8	0	0	0	58	8	11
2018	Information management	37	32	18	5	8	0	0	70	13	60
2018	Information technology	41	32	18	7	2	0	0	73	9	59
2018	Policy	10	37	22	11	16	0	4	49	28	19
2018	Project management	23	30	31	16	0	0	0	53	16	30
2018	Other services to the public	29	32	24	8	8	0	0	61	16	37
2018	None of the above	40	26	21	6	5	1	1	68	11	82
2017	Client contact centre	36	23	26	2	10	0	3	60	13	39
2017	Communications or public affairs	34	18	34	3	9	0	3	53	12	35
2017	Access to information and privacy	35	22	11	16	8	0	8	62	26	26
2017	Library services	37	33	17	8	4	1	1	71	12	134
2017	Administration and operations	37	26	23	7	5	0	3	64	12	67
2017	Human resources	28	19	39	7	7	0	0	47	14	39
2017	Financial management	40	46	10	5	0	0	0	85	5	22
2017	Materiel management	43	33	23	0	0	0	0	77	0	12
2017	Information management	40	36	14	7	2	0	2	78	9	58
2017	Information technology	54	15	13	9	3	2	4	72	14	54
2017	Policy	13	37	18	13	20	0	0	49	32	16
2017	Project management	17	38	31	10	3	0	0	56	13	29
2017	Other services to the public	31	35	17	10	7	0	0	65	17	40
2017	None of the above	38	28	18	9	7	0	0	65	17	123

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	32	19	0	19	4	61	19	27
2020	Communications or public affairs	31	19	25	14	6	6	53	21	36
2020	Access to information and privacy	35	15	19	12	12	7	53	26	41
2020	Library services	37	24	13	11	5	11	68	18	123
2020	Administration and operations	44	23	20	6	3	5	70	9	65
2020	Human resources	22	20	17	25	10	6	44	38	41
2020	Financial management	21	29	23	22	6	0	50	27	18
2020	Real property	43	10	6	17	6	18	65	28	17
2020	Materiel management	46	8	23	7	16	0	54	23	13
2020	Information management	35	30	16	4	9	7	70	13	50
2020	Information technology	25	23	25	10	6	11	55	18	48
2020	Policy	21	20	21	0	37	0	41	37	19
2020	Project management	41	19	14	0	19	6	64	20	20
2020	Other services to the public	40	14	13	11	18	4	56	30	58
2020	None of the above	24	31	15	8	14	8	60	24	96

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	39	26	4	11	0	0	59	15	27
2020	Communications or public affairs	28	36	17	11	6	0	3	66	17	36
2020	Access to information and privacy	29	37	24	5	5	0	0	66	10	41
2020	Library services	32	33	21	9	4	1	1	65	13	124
2020	Administration and operations	48	32	13	5	0	2	0	81	5	65
2020	Human resources	24	41	20	10	2	0	2	66	13	41
2020	Financial management	21	56	23	0	0	0	0	77	0	18
2020	Real property	52	18	24	6	0	0	0	70	6	17
2020	Materiel management	54	31	15	0	0	0	0	85	0	13
2020	Information management	24	43	15	11	4	0	2	69	15	50
2020	Information technology	25	38	19	11	6	0	0	63	17	47
2020	Policy	21	31	37	11	0	0	0	52	11	19
2020	Project management	29	20	36	5	10	0	0	49	15	20
2020	Other services to the public	28	31	22	13	6	0	0	59	19	58
2020	None of the above	25	26	20	17	10	1	1	52	27	96
2019	Client contact centre	31	36	21	8	0	4	0	70	8	33
2019	Communications or public affairs	31	25	20	16	8	0	0	56	24	36
2019	Access to information and privacy	40	24	30	4	0	0	2	65	4	44
2019	Library services	34	32	14	8	9	0	2	68	17	132
2019	Administration and operations	49	16	23	6	1	0	5	69	7	81
2019	Human resources	35	32	22	9	0	2	0	69	9	44
2019	Financial management	46	39	12	4	0	0	0	84	4	25
2019	Real property	33	24	18	20	0	6	0	60	21	16
2019	Materiel management	58	27	15	0	0	0	0	85	0	14
2019	Information management	29	43	20	5	3	0	0	72	8	77
2019	Information technology	31	37	22	6	2	2	0	69	8	66
2019	Policy	29	36	25	4	0	5	0	69	5	20
2019	Project management	30	38	22	7	3	0	0	69	10	34
2019	Other services to the public	39	28	18	7	6	0	3	69	13	46
2019	None of the above	36	29	17	12	5	1	0	66	17	104
2018	Client contact centre	23	38	25	10	3	0	0	61	13	27
2018	Communications or public affairs	21	28	24	17	10	0	0	49	27	29
2018	Access to information and privacy	33	39	19	0	6	3	0	74	7	28
2018	Library services	23	39	20	11	6	0	2	63	17	109
2018	Administration and operations	34	24	24	8	3	0	6	62	12	62
2018	Human resources	32	33	26	3	3	0	3	67	6	35
2018	Financial management	33	40	18	4	4	0	0	73	9	23
2018	Real property	30	51	18	0	0	0	0	82	0	10
2018	Materiel management	37	43	19	0	0	0	0	81	0	11
2018	Information management	25	36	24	3	10	0	2	62	14	60
2018	Information technology	31	39	20	5	2	2	2	72	7	59
2018	Policy	25	43	26	6	0	0	0	68	6	19
2018	Project management	22	41	30	7	0	0	0	63	7	30
2018	Other services to the public	24	38	21	16	0	0	0	62	16	35
2018	None of the above	34	26	23	10	5	1	1	62	15	81
2017	Client contact centre	27	28	25	17	2	0	0	55	20	39
2017	Communications or public affairs	17	37	20	17	6	3	0	56	24	35
2017	Access to information and privacy	39	30	24	0	0	0	8	74	0	26
2017	Library services	27	40	16	12	4	0	2	67	16	134
2017	Administration and operations	34	29	19	9	3	0	6	67	13	67
2017	Human resources	35	32	19	10	0	0	5	70	10	39
2017	Financial management	18	51	26	5	0	0	0	69	5	22
2017	Materiel management	41	59	0	0	0	0	0	100	0	12
2017	Information management	28	42	17	9	3	0	0	71	12	58
2017	Information technology	29	32	17	15	4	0	4	64	19	54
2017	Policy	24	32	25	19	0	0	0	56	19	16
2017	Project management	25	29	36	0	7	0	4	56	7	28
2017	Other services to the public	22	33	20	22	2	0	0	55	25	40
2017	None of the above	28	34	26	6	6	2	0	63	11	123

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	25	25	7	11	0	0	56	19	27
2020	Communications or public affairs	22	36	22	17	0	0	3	60	17	36
2020	Access to information and privacy	23	34	24	12	5	2	0	58	17	41
2020	Library services	32	36	17	11	2	0	3	69	13	124
2020	Administration and operations	39	46	9	2	4	0	0	85	6	65
2020	Human resources	19	30	25	7	12	0	7	52	21	41
2020	Financial management	15	29	39	17	0	0	0	44	17	18
2020	Real property	29	30	12	29	0	0	0	59	29	17
2020	Materiel management	62	15	16	7	0	0	0	77	7	13
2020	Information management	21	55	20	2	0	0	2	77	2	49
2020	Information technology	15	20	32	26	4	0	2	36	31	47
2020	Policy	32	27	31	5	5	0	0	59	11	19
2020	Project management	5	35	36	14	10	0	0	40	25	20
2020	Other services to the public	35	26	24	7	6	0	2	62	14	58
2020	None of the above	23	23	27	16	9	2	0	47	26	96
2019	Client contact centre	38	32	15	12	4	0	0	70	15	32
2019	Communications or public affairs	23	39	12	24	3	0	0	61	27	36
2019	Access to information and privacy	29	24	35	6	4	0	2	54	10	45
2019	Library services	33	35	14	8	8	0	3	70	16	132
2019	Administration and operations	45	29	12	12	0	0	1	75	13	80
2019	Human resources	14	31	27	22	4	2	0	46	26	45
2019	Financial management	30	39	15	15	0	0	0	69	15	25
2019	Real property	39	18	26	6	12	0	0	57	18	16
2019	Materiel management	52	42	6	0	0	0	0	94	0	14
2019	Information management	31	39	20	7	4	0	0	70	10	77
2019	Information technology	22	42	22	8	6	0	0	64	14	66
2019	Policy	19	43	34	0	0	4	0	64	0	21
2019	Project management	19	41	26	9	4	0	0	61	13	34
2019	Other services to the public	28	45	16	7	4	0	0	73	11	46
2019	None of the above	38	30	22	7	4	0	0	67	10	104
2018	Client contact centre	23	33	25	14	0	0	5	59	15	27
2018	Communications or public affairs	10	38	24	24	3	0	0	49	27	29
2018	Access to information and privacy	45	38	14	0	3	0	0	82	3	28
2018	Library services	27	35	21	10	4	0	3	64	15	109
2018	Administration and operations	30	34	24	7	3	2	0	65	11	62
2018	Human resources	11	29	24	22	14	0	0	40	36	35
2018	Financial management	28	24	30	17	0	0	0	52	17	23
2018	Real property	28	35	28	9	0	0	0	63	9	10
2018	Materiel management	18	55	27	0	0	0	0	73	0	11
2018	Information management	25	44	16	13	2	0	0	69	15	60
2018	Information technology	17	42	20	12	5	0	3	62	17	59
2018	Policy	26	26	31	17	0	0	0	52	17	19
2018	Project management	26	37	27	11	0	0	0	63	11	30
2018	Other services to the public	21	48	18	11	3	0	0	69	13	35
2018	None of the above	35	33	20	8	1	3	0	69	10	81
2017	Client contact centre	29	15	31	20	2	0	3	45	23	39
2017	Communications or public affairs	23	15	42	14	3	3	0	38	18	35
2017	Access to information and privacy	34	38	12	8	4	0	4	75	12	26
2017	Library services	34	29	23	9	2	1	1	65	11	134
2017	Administration and operations	30	30	21	15	3	0	1	60	19	67
2017	Human resources	13	30	28	15	12	0	2	44	28	39
2017	Financial management	18	35	25	22	0	0	0	53	22	22
2017	Materiel management	67	25	9	0	0	0	0	91	0	12
2017	Information management	25	36	17	12	7	0	3	63	20	58
2017	Information technology	22	22	30	7	15	0	4	46	23	54
2017	Policy	12	30	52	6	0	0	0	42	6	16
2017	Project management	31	31	17	14	3	0	3	64	18	29
2017	Other services to the public	25	28	30	10	7	0	0	53	17	40
2017	None of the above	20	32	30	11	5	2	2	54	16	123

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	40	14	4	4	0	0	78	7	27
2020	Communications or public affairs	33	42	17	8	0	0	0	75	8	36
2020	Access to information and privacy	48	28	15	7	0	2	0	77	8	40
2020	Library services	35	33	20	10	0	1	1	69	10	124
2020	Administration and operations	48	32	12	5	0	0	3	83	5	65
2020	Human resources	39	24	27	5	3	0	2	64	8	41
2020	Financial management	21	40	27	11	0	0	0	61	11	18
2020	Real property	35	25	17	23	0	0	0	59	23	17
2020	Materiel management	69	16	15	0	0	0	0	85	0	13
2020	Information management	39	33	24	4	0	0	0	72	4	50
2020	Information technology	21	32	21	15	8	0	2	55	23	48
2020	Policy	16	48	20	11	5	0	0	64	16	19
2020	Project management	33	25	26	5	10	0	0	59	15	20
2020	Other services to the public	30	31	21	9	7	0	4	63	16	58
2020	None of the above	32	21	22	15	9	1	0	53	25	95
2019	Client contact centre	52	27	14	0	3	0	4	82	4	33
2019	Communications or public affairs	25	25	23	22	6	0	0	50	27	36
2019	Access to information and privacy	35	32	16	9	6	2	0	68	15	45
2019	Library services	37	30	15	5	9	0	3	69	15	132
2019	Administration and operations	51	22	12	11	2	0	1	74	13	81
2019	Human resources	39	40	11	8	2	0	0	79	11	45
2019	Financial management	46	16	31	8	0	0	0	62	8	25
2019	Real property	39	6	43	12	0	0	0	45	12	16
2019	Materiel management	43	23	23	6	0	5	0	69	6	14
2019	Information management	41	35	13	8	4	0	0	76	12	77
2019	Information technology	36	35	13	12	3	0	0	71	15	66
2019	Policy	38	28	20	14	0	0	0	66	14	21
2019	Project management	17	60	15	6	0	0	3	79	6	34
2019	Other services to the public	40	37	14	6	0	0	3	79	6	45
2019	None of the above	38	36	15	5	5	1	0	75	10	104
2018	Client contact centre	42	39	6	7	0	0	5	86	8	27
2018	Communications or public affairs	17	24	38	10	10	0	0	41	20	29
2018	Access to information and privacy	41	41	14	3	0	0	0	82	3	28
2018	Library services	33	28	19	10	6	2	1	62	17	109
2018	Administration and operations	33	28	19	12	5	0	3	63	17	62
2018	Human resources	24	36	16	15	6	0	3	62	22	35
2018	Financial management	25	41	22	9	4	0	0	65	13	23
2018	Real property	39	33	28	0	0	0	0	72	0	10
2018	Materiel management	30	55	16	0	0	0	0	84	0	11
2018	Information management	46	28	10	8	8	0	0	74	16	60
2018	Information technology	29	25	31	13	2	0	0	54	15	59
2018	Policy	31	27	42	0	0	0	0	58	0	19
2018	Project management	22	45	30	3	0	0	0	67	3	30
2018	Other services to the public	33	35	22	11	0	0	0	67	11	35
2018	None of the above	37	35	13	10	3	1	1	74	13	81
2017	Client contact centre	41	28	13	10	2	2	3	73	13	39
2017	Communications or public affairs	26	26	25	14	6	3	0	53	21	35
2017	Access to information and privacy	46	26	8	4	4	4	8	82	9	26
2017	Library services	35	39	13	8	2	1	2	76	11	134
2017	Administration and operations	36	22	24	6	9	0	3	60	15	67
2017	Human resources	20	38	22	10	5	0	5	61	16	39
2017	Financial management	33	18	35	15	0	0	0	51	15	21
2017	Materiel management	41	51	8	0	0	0	0	92	0	12
2017	Information management	37	32	12	9	7	0	3	71	16	58
2017	Information technology	26	20	32	11	7	0	4	48	20	54
2017	Policy	25	37	32	0	6	0	0	61	6	16
2017	Project management	28	21	31	17	3	0	0	48	21	29
2017	Other services to the public	28	40	15	10	7	0	0	68	17	40
2017	None of the above	29	28	23	12	4	2	3	59	16	123

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	33	18	11	8	0	0	63	19	27
2020	Communications or public affairs	50	28	14	6	3	0	0	78	8	36
2020	Access to information and privacy	57	14	19	7	0	0	2	73	7	41
2020	Library services	44	26	14	7	6	0	2	72	14	124
2020	Administration and operations	56	24	6	8	3	0	3	82	11	64
2020	Human resources	44	28	16	0	8	0	4	76	8	40
2020	Financial management	43	34	17	5	0	0	0	78	5	18
2020	Real property	47	25	6	23	0	0	0	71	23	17
2020	Materiel management	77	15	8	0	0	0	0	92	0	13
2020	Information management	52	29	7	10	2	0	0	81	12	50
2020	Information technology	37	30	21	4	6	0	2	68	10	48
2020	Policy	43	27	31	0	0	0	0	69	0	19
2020	Project management	47	26	17	5	5	0	0	73	10	20
2020	Other services to the public	45	16	15	7	12	2	4	64	20	58
2020	None of the above	37	29	15	9	7	1	1	68	17	96
2019	Client contact centre	46	29	18	0	3	0	4	78	3	33
2019	Communications or public affairs	41	35	13	3	8	0	0	76	11	36
2019	Access to information and privacy	44	30	7	13	2	0	4	78	16	45
2019	Library services	49	23	11	6	8	1	2	74	15	132
2019	Administration and operations	57	20	12	7	3	0	1	78	10	81
2019	Human resources	59	26	6	6	0	2	0	87	7	45
2019	Financial management	65	16	15	4	0	0	0	81	4	25
2019	Real property	39	29	12	20	0	0	0	69	20	16
2019	Materiel management	48	23	6	8	8	8	0	77	17	14
2019	Information management	52	31	10	2	3	0	1	84	5	77
2019	Information technology	49	27	11	8	5	0	0	77	12	66
2019	Policy	67	19	10	0	5	0	0	85	5	21
2019	Project management	53	25	9	6	7	0	0	78	12	34
2019	Other services to the public	54	24	4	4	11	0	3	80	16	46
2019	None of the above	50	25	7	10	4	3	0	78	14	102

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	45	7	3	4	0	86	7	27
2020	Communications or public affairs	17	20	41	14	8	0	36	22	36
2020	Access to information and privacy	32	21	27	12	8	0	54	20	41
2020	Library services	25	27	24	17	6	1	53	23	124
2020	Administration and operations	45	20	24	8	3	0	65	11	65
2020	Human resources	27	33	21	7	10	2	61	17	41
2020	Financial management	22	17	49	12	0	0	39	12	18
2020	Real property	24	18	28	24	6	0	42	30	17
2020	Materiel management	31	31	38	0	0	0	62	0	13
2020	Information management	25	37	18	11	9	0	62	20	50
2020	Information technology	36	35	17	4	6	2	73	10	48
2020	Policy	16	31	43	11	0	0	47	11	19
2020	Project management	14	44	21	16	5	0	58	21	20
2020	Other services to the public	29	27	15	20	9	0	56	29	58
2020	None of the above	20	19	24	21	16	1	39	37	96

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	32	19	15	7	0	0	60	22	27
2020	Communications or public affairs	28	25	25	17	6	0	0	53	22	36
2020	Access to information and privacy	38	26	29	2	3	0	2	66	5	41
2020	Library services	28	34	25	12	1	0	1	62	12	123
2020	Administration and operations	47	29	18	0	4	2	0	77	4	65
2020	Human resources	12	43	22	13	8	0	2	57	21	40
2020	Financial management	15	40	29	16	0	0	0	56	16	18
2020	Real property	38	24	31	6	0	0	0	63	6	16
2020	Materiel management	58	26	0	17	0	0	0	83	17	12
2020	Information management	27	53	10	8	2	0	0	80	10	50
2020	Information technology	27	37	21	8	4	0	2	66	13	48
2020	Policy	27	37	31	5	0	0	0	64	5	19
2020	Project management	44	19	32	5	0	0	0	63	5	20
2020	Other services to the public	32	32	19	9	4	2	2	67	13	57
2020	None of the above	31	24	23	15	6	0	1	55	21	96
2019	Client contact centre	26	40	12	9	10	0	3	68	20	32
2019	Communications or public affairs	38	32	24	3	3	0	0	70	5	36
2019	Access to information and privacy	36	31	16	17	0	0	0	68	17	45
2019	Library services	35	31	21	9	4	0	2	67	12	131
2019	Administration and operations	36	42	12	6	4	0	0	78	10	80
2019	Human resources	33	18	26	14	7	0	2	53	21	44
2019	Financial management	42	31	16	12	0	0	0	73	12	25
2019	Real property	41	41	12	0	6	0	0	82	6	16
2019	Materiel management	66	21	8	6	0	0	0	86	6	14
2019	Information management	40	31	13	13	1	0	1	72	14	77
2019	Information technology	38	39	17	6	0	0	0	77	6	66
2019	Policy	44	28	24	4	0	0	0	72	4	21
2019	Project management	38	44	18	0	0	0	0	82	0	34
2019	Other services to the public	43	27	15	11	2	0	3	71	14	46
2019	None of the above	38	35	20	3	3	0	1	74	6	103
2018	Client contact centre	24	25	37	11	0	0	4	51	11	26
2018	Communications or public affairs	31	31	24	7	7	0	0	62	14	29
2018	Access to information and privacy	41	31	9	16	0	3	0	74	16	28
2018	Library services	31	33	23	9	5	0	0	64	13	108
2018	Administration and operations	36	30	23	7	2	0	2	68	9	60
2018	Human resources	21	28	28	15	8	0	0	49	24	35
2018	Financial management	35	36	25	4	0	0	0	70	4	23
2018	Real property	21	42	37	0	0	0	0	63	0	10
2018	Materiel management	42	39	20	0	0	0	0	80	0	11
2018	Information management	29	36	21	5	5	2	2	68	10	60
2018	Information technology	38	41	15	5	2	0	0	78	7	59
2018	Policy	33	28	22	12	6	0	0	61	18	18
2018	Project management	38	42	10	7	0	0	3	83	7	30
2018	Other services to the public	39	48	5	8	0	0	0	87	8	35
2018	None of the above	42	28	17	8	2	1	1	72	11	81
2017	Client contact centre	39	23	15	13	3	5	3	67	17	39
2017	Communications or public affairs	31	24	26	17	3	0	0	54	20	35
2017	Access to information and privacy	47	22	11	4	8	0	8	75	13	26
2017	Library services	38	33	17	6	3	1	2	73	10	134
2017	Administration and operations	36	37	15	8	2	1	1	75	10	67
2017	Human resources	15	42	15	13	10	0	5	61	24	39
2017	Financial management	27	47	22	4	0	0	0	74	4	22
2017	Materiel management	59	25	17	0	0	0	0	83	0	12
2017	Information management	40	32	12	10	2	0	3	75	12	58
2017	Information technology	30	28	30	2	7	0	4	59	10	54
2017	Policy	38	38	19	5	0	0	0	76	5	16
2017	Project management	34	21	35	0	0	3	7	61	0	29
2017	Other services to the public	35	38	17	7	2	0	0	73	10	40
2017	None of the above	40	27	18	6	3	2	4	72	9	123

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	37	7	4	0	0	0	89	4	27
2020	Communications or public affairs	44	25	14	14	3	0	0	69	17	36
2020	Access to information and privacy	34	35	18	7	2	0	4	72	10	41
2020	Library services	37	33	17	8	3	0	1	71	12	123
2020	Administration and operations	60	19	11	7	2	0	1	80	9	65
2020	Human resources	54	24	8	5	7	0	2	80	12	41
2020	Financial management	43	40	12	6	0	0	0	82	6	18
2020	Real property	58	24	12	0	6	0	0	82	6	17
2020	Materiel management	46	23	31	0	0	0	0	69	0	13
2020	Information management	43	34	14	2	7	0	0	78	9	49
2020	Information technology	46	22	25	0	0	0	7	73	0	45
2020	Policy	43	25	5	21	5	0	0	68	27	19
2020	Project management	44	21	25	10	0	0	0	65	10	20
2020	Other services to the public	42	29	13	12	4	0	0	71	16	57
2020	None of the above	40	18	21	14	4	0	1	59	19	96
2019	Client contact centre	68	25	4	4	0	0	0	93	4	32
2019	Communications or public affairs	66	20	14	0	0	0	0	86	0	36
2019	Access to information and privacy	57	20	12	5	4	0	2	78	9	45
2019	Library services	52	29	13	2	3	0	1	82	5	130
2019	Administration and operations	69	13	12	6	0	0	0	82	6	81
2019	Human resources	69	20	9	0	0	0	2	91	0	45
2019	Financial management	65	31	0	4	0	0	0	96	4	25
2019	Real property	57	37	0	0	6	0	0	94	6	16
2019	Materiel management	60	29	12	0	0	0	0	88	0	14
2019	Information management	57	27	9	5	0	0	1	85	5	77
2019	Information technology	66	22	6	2	2	0	3	90	3	66
2019	Policy	61	34	5	0	0	0	0	95	0	21
2019	Project management	65	19	4	13	0	0	0	83	13	33
2019	Other services to the public	53	31	7	0	6	0	2	86	6	46
2019	None of the above	48	32	12	4	3	0	1	81	7	104
2018	Client contact centre	48	26	19	0	4	0	4	77	4	27
2018	Communications or public affairs	59	10	31	0	0	0	0	69	0	29
2018	Access to information and privacy	57	20	20	3	0	0	0	77	3	28
2018	Library services	39	36	12	8	4	0	2	76	12	109
2018	Administration and operations	61	22	8	2	0	2	6	90	2	62
2018	Human resources	72	14	8	6	0	0	0	86	6	35
2018	Financial management	74	13	9	4	0	0	0	87	4	23
2018	Real property	63	37	0	0	0	0	0	100	0	10
2018	Materiel management	46	35	19	0	0	0	0	81	0	11
2018	Information management	68	28	1	2	1	0	0	96	3	60
2018	Information technology	73	17	2	3	2	0	3	93	5	59
2018	Policy	51	21	22	0	0	0	6	77	0	19
2018	Project management	77	10	10	3	0	0	0	86	3	30
2018	Other services to the public	52	28	14	6	0	0	0	80	6	35
2018	None of the above	57	29	5	6	1	0	3	88	7	81
2017	Client contact centre	59	26	8	2	2	3	0	87	5	39
2017	Communications or public affairs	52	26	17	3	0	0	3	80	3	35
2017	Access to information and privacy	58	26	8	4	4	0	0	84	8	26
2017	Library services	52	36	4	3	4	0	1	88	7	134
2017	Administration and operations	65	19	8	3	2	0	4	87	5	68
2017	Human resources	73	15	7	0	5	0	0	88	5	39
2017	Financial management	78	4	4	13	0	0	0	83	13	22
2017	Materiel management	50	25	17	9	0	0	0	75	9	12
2017	Information management	71	12	12	2	0	0	3	86	2	58
2017	Information technology	74	11	12	2	2	0	0	85	3	54
2017	Policy	62	19	19	0	0	0	0	81	0	16
2017	Project management	72	10	7	7	0	0	3	86	7	29
2017	Other services to the public	47	18	20	10	2	0	2	67	13	40
2017	None of the above	49	28	12	7	4	0	0	77	11	123

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	48	8	7	4	0	81	11	27
2020	Communications or public affairs	20	33	25	14	8	0	53	22	36
2020	Access to information and privacy	18	38	22	14	5	2	58	20	41
2020	Library services	24	52	12	8	4	1	77	12	123
2020	Administration and operations	35	38	17	9	1	0	73	10	65
2020	Human resources	38	32	17	10	0	2	72	10	41
2020	Financial management	26	62	12	0	0	0	88	0	18
2020	Real property	41	47	7	0	6	0	88	6	17
2020	Materiel management	38	31	31	0	0	0	69	0	13
2020	Information management	37	34	16	8	6	0	71	14	50
2020	Information technology	49	17	24	6	2	2	68	8	47
2020	Policy	0	47	27	16	11	0	47	27	19
2020	Project management	29	20	40	11	0	0	49	11	20
2020	Other services to the public	24	27	35	14	0	0	51	14	58
2020	None of the above	23	35	26	8	8	0	59	15	94

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	35	0	0	0	0	12	100	0	26
2020	Communications or public affairs	64	16	8	3	0	0	8	88	3	36
2020	Access to information and privacy	70	22	2	0	0	2	3	97	0	41
2020	Library services	66	17	6	2	1	0	9	91	3	124
2020	Administration and operations	70	19	5	1	0	0	5	94	2	65
2020	Human resources	69	12	7	3	2	0	8	87	5	40
2020	Financial management	71	23	6	0	0	0	0	94	0	18
2020	Real property	76	12	0	0	0	0	12	100	0	17
2020	Materiel management	76	16	8	0	0	0	0	92	0	13
2020	Information management	72	14	10	2	2	0	0	86	4	50
2020	Information technology	71	12	11	0	0	0	6	89	0	48
2020	Policy	73	16	5	0	0	0	5	94	0	19
2020	Project management	80	10	5	5	0	0	0	90	5	20
2020	Other services to the public	73	13	5	3	2	0	4	89	6	58
2020	None of the above	65	18	8	2	1	0	6	89	3	96
2019	Client contact centre	84	16	0	0	0	0	0	100	0	32
2019	Communications or public affairs	77	8	7	0	0	0	8	92	0	36
2019	Access to information and privacy	79	10	2	0	4	0	4	93	4	45
2019	Library services	76	12	2	2	1	0	8	95	3	132
2019	Administration and operations	82	8	3	2	2	0	3	92	5	81
2019	Human resources	84	7	2	0	0	0	7	98	0	45
2019	Financial management	81	8	4	0	0	0	8	96	0	25
2019	Real property	80	8	0	0	0	0	12	100	0	16
2019	Materiel management	79	0	0	14	8	0	0	79	21	14
2019	Information management	82	10	3	1	0	0	4	96	2	77
2019	Information technology	86	9	2	0	0	0	3	98	0	65
2019	Policy	78	11	5	0	0	0	5	94	0	19
2019	Project management	78	7	5	0	0	7	3	94	0	34
2019	Other services to the public	68	9	7	0	2	2	11	90	3	46
2019	None of the above	79	9	1	2	0	1	8	97	2	103
2018	Client contact centre	78	7	3	4	0	3	5	93	4	27
2018	Communications or public affairs	82	10	0	0	0	3	4	100	0	29
2018	Access to information and privacy	80	4	3	3	0	3	6	93	4	28
2018	Library services	72	11	5	2	4	0	7	89	6	109
2018	Administration and operations	73	16	3	0	2	0	6	94	3	62
2018	Human resources	86	11	0	0	0	0	3	100	0	35
2018	Financial management	87	4	4	0	0	0	4	95	0	23
2018	Real property	72	28	0	0	0	0	0	100	0	10
2018	Materiel management	76	16	8	0	0	0	0	92	0	11
2018	Information management	75	13	3	0	2	0	7	95	2	59
2018	Information technology	87	7	3	2	0	0	2	95	2	59
2018	Policy	72	11	0	0	0	0	17	100	0	19
2018	Project management	84	13	3	0	0	0	0	97	0	30
2018	Other services to the public	77	11	3	0	3	3	4	94	3	35
2018	None of the above	80	11	1	2	1	0	5	95	4	81

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	85	4	0	0	4	0	8	96	4	27
2020	Communications or public affairs	83	11	3	0	0	0	3	97	0	36
2020	Access to information and privacy	81	10	0	2	2	0	5	95	5	41
2020	Library services	77	11	4	1	1	0	6	94	2	123
2020	Administration and operations	80	9	5	2	0	0	5	94	2	65
2020	Human resources	82	5	4	0	0	0	9	95	0	41
2020	Financial management	82	18	0	0	0	0	0	100	0	17
2020	Real property	82	12	0	0	0	0	6	100	0	17
2020	Materiel management	84	0	16	0	0	0	0	84	0	13
2020	Information management	79	13	3	2	4	0	0	92	6	49
2020	Information technology	81	8	4	0	0	0	6	95	0	48
2020	Policy	94	0	0	0	0	0	6	100	0	18
2020	Project management	85	5	0	5	5	0	0	90	10	20
2020	Other services to the public	89	5	1	2	0	0	2	97	2	58
2020	None of the above	73	7	5	4	7	0	3	83	12	95
2019	Client contact centre	84	13	3	0	0	0	0	97	0	32
2019	Communications or public affairs	87	11	0	0	3	0	0	97	3	36
2019	Access to information and privacy	67	6	10	2	8	0	7	78	11	45
2019	Library services	80	8	6	1	3	1	2	90	4	130
2019	Administration and operations	79	11	6	0	1	0	3	93	1	81
2019	Human resources	82	7	0	2	4	0	4	93	7	45
2019	Financial management	88	8	4	0	0	0	0	96	0	25
2019	Real property	73	6	8	8	6	0	0	78	14	16
2019	Materiel management	56	7	15	0	0	21	0	80	0	14
2019	Information management	71	13	4	8	1	0	3	86	9	76
2019	Information technology	86	8	0	3	2	0	2	95	5	66
2019	Policy	85	9	0	0	5	0	0	95	5	21
2019	Project management	94	3	3	0	0	0	0	97	0	34
2019	Other services to the public	81	6	6	0	4	0	2	89	5	46
2019	None of the above	77	13	4	3	3	0	1	90	6	104
2018	Client contact centre	76	9	4	4	0	0	9	92	4	27
2018	Communications or public affairs	73	7	3	10	0	0	7	86	11	29
2018	Access to information and privacy	83	7	0	0	0	3	6	100	0	28
2018	Library services	73	12	7	1	4	0	3	88	6	108
2018	Administration and operations	63	13	10	2	4	0	8	82	7	61
2018	Human resources	80	8	0	3	3	3	3	94	6	35
2018	Financial management	83	0	13	4	0	0	0	83	4	23
2018	Real property	82	9	9	0	0	0	0	91	0	10
2018	Materiel management	57	16	19	0	0	8	0	79	0	11
2018	Information management	76	7	8	5	1	2	2	85	7	60
2018	Information technology	81	12	2	3	0	0	2	95	3	59
2018	Policy	74	15	0	0	0	0	11	100	0	19
2018	Project management	90	0	7	3	0	0	0	90	3	30
2018	Other services to the public	70	11	6	6	0	3	4	87	6	34
2018	None of the above	73	16	1	2	3	0	5	93	5	81
2017	Client contact centre	74	8	8	0	0	3	8	91	0	39
2017	Communications or public affairs	80	6	6	6	0	0	3	89	6	35
2017	Access to information and privacy	80	8	0	0	4	0	8	96	4	26
2017	Library services	80	8	4	5	2	2	0	89	7	134
2017	Administration and operations	76	8	3	3	3	1	6	90	7	68
2017	Human resources	75	8	3	2	0	3	10	94	3	38
2017	Financial management	68	22	7	4	0	0	0	89	4	22
2017	Materiel management	83	9	8	0	0	0	0	92	0	12
2017	Information management	77	12	4	0	3	0	3	93	4	58
2017	Information technology	79	10	7	0	2	0	2	90	2	53
2017	Policy	87	0	6	6	0	0	0	87	6	16
2017	Project management	73	7	0	7	7	0	7	86	14	29
2017	Other services to the public	73	12	7	0	2	0	5	90	2	40
2017	None of the above	72	9	5	6	2	1	4	86	9	123

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	15	11	0	4	0	4	85	4	27
2020	Communications or public affairs	61	30	8	0	0	0	0	92	0	36
2020	Access to information and privacy	68	19	3	2	5	0	2	90	8	41
2020	Library services	61	24	6	5	1	1	3	88	6	123
2020	Administration and operations	74	13	9	0	0	0	5	91	0	64
2020	Human resources	66	20	4	3	0	0	7	92	3	41
2020	Financial management	84	16	0	0	0	0	0	100	0	18
2020	Real property	59	18	11	0	6	0	6	82	6	17
2020	Materiel management	68	24	8	0	0	0	0	92	0	13
2020	Information management	68	22	8	2	0	0	0	90	2	50
2020	Information technology	70	17	4	4	0	0	4	91	5	47
2020	Policy	72	28	0	0	0	0	0	100	0	18
2020	Project management	49	24	11	11	5	0	0	74	16	20
2020	Other services to the public	64	28	3	3	0	0	2	94	3	58
2020	None of the above	56	24	4	6	6	2	1	83	13	95
2019	Client contact centre	50	25	25	0	0	0	0	75	0	32
2019	Communications or public affairs	64	16	11	0	8	0	0	81	8	36
2019	Access to information and privacy	48	31	12	7	0	0	2	80	7	45
2019	Library services	49	31	11	4	4	1	1	81	8	130
2019	Administration and operations	59	23	7	5	2	0	4	85	8	80
2019	Human resources	65	15	11	2	2	0	4	84	5	44
2019	Financial management	76	16	8	0	0	0	0	92	0	24
2019	Real property	41	37	14	0	8	0	0	78	8	16
2019	Materiel management	56	23	21	0	0	0	0	79	0	14
2019	Information management	44	31	19	4	1	0	0	75	5	77
2019	Information technology	59	23	8	8	2	0	2	83	9	66
2019	Policy	71	23	0	5	0	0	0	95	5	21
2019	Project management	54	40	6	0	0	0	0	94	0	33
2019	Other services to the public	55	25	11	7	2	0	0	80	9	46
2019	None of the above	46	38	11	2	3	0	0	83	5	104
2018	Client contact centre	41	37	10	5	7	0	0	78	12	27
2018	Communications or public affairs	40	27	16	6	7	0	4	70	13	30
2018	Access to information and privacy	56	37	0	3	0	0	3	97	3	28
2018	Library services	45	38	12	5	0	0	0	83	5	108
2018	Administration and operations	43	33	15	2	3	0	4	80	5	64
2018	Human resources	67	21	3	3	5	0	0	89	9	36
2018	Financial management	51	27	17	4	0	0	0	78	4	23
2018	Real property	85	15	0	0	0	0	0	100	0	10
2018	Materiel management	53	30	8	9	0	0	0	84	9	11
2018	Information management	45	32	10	10	3	0	0	77	13	59
2018	Information technology	64	17	12	2	3	0	2	83	5	59
2018	Policy	53	42	6	0	0	0	0	94	0	19
2018	Project management	70	14	10	4	0	0	4	86	4	30
2018	Other services to the public	45	36	16	3	0	0	0	81	3	36
2018	None of the above	40	30	17	5	7	0	1	71	12	82
2017	Client contact centre	56	23	8	2	0	3	8	89	3	39
2017	Communications or public affairs	45	24	22	6	0	0	3	71	6	35
2017	Access to information and privacy	76	12	4	4	0	0	4	92	4	26
2017	Library services	53	29	9	6	1	1	0	83	7	134
2017	Administration and operations	53	33	5	1	3	1	4	90	4	68
2017	Human resources	58	22	10	0	0	2	8	89	0	39
2017	Financial management	62	27	7	4	0	0	0	89	4	22
2017	Materiel management	56	35	9	0	0	0	0	91	0	12
2017	Information management	58	19	7	7	5	0	3	80	12	58
2017	Information technology	51	28	4	9	3	0	4	83	13	54
2017	Policy	40	47	7	0	7	0	0	86	7	15
2017	Project management	58	18	14	3	3	0	3	78	7	29
2017	Other services to the public	50	35	8	5	0	0	2	87	5	40
2017	None of the above	54	28	11	2	2	0	2	84	5	123

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	16	4	4	0	0	4	92	4	26
2020	Communications or public affairs	81	14	3	3	0	0	0	94	3	36
2020	Access to information and privacy	73	12	10	2	0	0	2	88	2	41
2020	Library services	66	19	8	3	1	0	3	87	4	124
2020	Administration and operations	79	9	5	1	0	0	6	94	2	65
2020	Human resources	60	20	5	8	3	0	4	84	11	40
2020	Financial management	83	17	0	0	0	0	0	100	0	18
2020	Real property	41	36	10	0	7	0	6	82	7	17
2020	Materiel management	84	8	8	0	0	0	0	92	0	13
2020	Information management	70	18	8	2	2	0	0	88	4	50
2020	Information technology	65	17	4	4	4	0	4	86	9	47
2020	Policy	73	21	5	0	0	0	0	95	0	19
2020	Project management	63	21	11	5	0	0	0	84	5	20
2020	Other services to the public	75	12	3	5	2	0	2	89	7	58
2020	None of the above	63	12	7	8	7	1	1	77	16	96
2019	Client contact centre	64	19	10	4	0	0	4	86	4	31
2019	Communications or public affairs	64	17	13	5	0	0	0	81	5	36
2019	Access to information and privacy	51	30	10	0	5	2	2	84	5	45
2019	Library services	60	23	5	5	7	1	0	83	12	130
2019	Administration and operations	75	10	5	4	2	0	4	88	6	80
2019	Human resources	66	11	12	6	0	0	4	80	7	45
2019	Financial management	77	19	0	0	4	0	0	96	4	25
2019	Real property	53	31	8	0	8	0	0	84	8	16
2019	Materiel management	71	8	6	8	8	0	0	79	15	14
2019	Information management	76	10	5	7	0	0	1	87	8	76
2019	Information technology	68	22	6	2	2	2	0	91	3	66
2019	Policy	76	9	10	5	0	0	0	85	5	21
2019	Project management	73	12	11	3	0	0	0	86	3	34
2019	Other services to the public	76	11	2	7	4	0	0	87	11	46
2019	None of the above	67	17	7	4	5	0	0	84	9	104
2018	Client contact centre	69	19	4	9	0	0	0	88	9	27
2018	Communications or public affairs	37	31	13	13	3	0	4	70	17	30
2018	Access to information and privacy	84	6	3	0	3	0	3	93	3	28
2018	Library services	51	20	14	7	6	0	1	72	14	107
2018	Administration and operations	57	21	5	6	8	0	3	80	15	64
2018	Human resources	59	13	13	3	8	0	3	75	11	36
2018	Financial management	82	5	4	0	9	0	0	87	9	23
2018	Real property	67	33	0	0	0	0	0	100	0	10
2018	Materiel management	91	9	0	0	0	0	0	100	0	10
2018	Information management	52	25	14	4	3	0	2	78	7	59
2018	Information technology	58	26	9	2	2	0	3	88	4	59
2018	Policy	79	21	0	0	0	0	0	100	0	19
2018	Project management	76	14	3	3	0	0	4	93	3	30
2018	Other services to the public	48	24	9	13	6	0	0	72	19	35
2018	None of the above	63	24	4	4	4	1	0	89	8	82
2017	Client contact centre	64	10	10	0	5	3	8	83	6	39
2017	Communications or public affairs	55	17	20	6	0	0	3	74	6	35
2017	Access to information and privacy	80	8	4	0	4	0	4	92	4	26
2017	Library services	63	21	5	4	5	1	1	86	9	133
2017	Administration and operations	69	12	3	5	6	1	4	85	12	68
2017	Human resources	63	17	7	2	0	2	8	89	3	39
2017	Financial management	60	18	18	0	4	0	0	78	4	22
2017	Materiel management	57	27	17	0	0	0	0	83	0	12
2017	Information management	72	14	7	0	3	0	3	89	4	58
2017	Information technology	62	11	7	12	2	0	6	78	14	53
2017	Policy	81	6	13	0	0	0	0	87	0	16
2017	Project management	57	22	4	7	7	0	4	82	15	28
2017	Other services to the public	59	21	10	5	5	0	0	80	10	40
2017	None of the above	68	10	6	9	4	0	3	81	13	123

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	11	15	0	4	0	26	75	5	27
2020	Communications or public affairs	56	19	3	6	0	0	17	90	7	36
2020	Access to information and privacy	75	2	5	2	2	2	10	89	6	40
2020	Library services	54	9	2	4	0	0	30	92	6	123
2020	Administration and operations	65	2	5	0	0	0	28	94	0	64
2020	Human resources	61	15	3	0	3	0	19	94	3	41
2020	Financial management	79	16	0	0	0	0	5	100	0	18
2020	Real property	66	0	5	0	0	0	30	93	0	17
2020	Materiel management	69	0	8	0	0	0	23	90	0	13
2020	Information management	64	10	6	4	0	0	16	89	4	50
2020	Information technology	68	10	0	4	0	0	17	95	5	48
2020	Policy	79	21	0	0	0	0	0	100	0	19
2020	Project management	53	5	0	6	0	0	36	90	10	20
2020	Other services to the public	68	4	0	0	0	0	27	100	0	58
2020	None of the above	54	12	3	2	1	0	28	92	4	95
2019	Client contact centre	58	10	3	0	0	0	29	96	0	31
2019	Communications or public affairs	53	8	11	3	3	0	23	79	7	36
2019	Access to information and privacy	53	6	8	0	2	0	31	85	3	45
2019	Library services	47	11	3	1	1	0	38	93	2	130
2019	Administration and operations	61	11	5	1	1	0	20	90	3	81
2019	Human resources	68	8	0	2	2	0	20	95	5	45
2019	Financial management	64	20	0	4	0	0	12	95	5	24
2019	Real property	74	6	8	0	0	0	12	91	0	16
2019	Materiel management	84	16	0	0	0	0	0	100	0	13
2019	Information management	60	10	2	4	0	0	24	92	5	77
2019	Information technology	60	15	5	2	2	0	17	91	4	66
2019	Policy	72	8	0	0	0	0	19	100	0	21
2019	Project management	65	13	3	0	0	0	19	97	0	33
2019	Other services to the public	66	4	0	4	0	0	26	95	5	46
2019	None of the above	64	7	2	1	2	0	24	94	4	102
2018	Client contact centre	56	7	14	0	0	0	23	81	0	26
2018	Communications or public affairs	46	17	3	0	7	0	27	87	9	30
2018	Access to information and privacy	64	4	7	0	0	0	24	91	0	28
2018	Library services	54	10	3	3	0	0	31	92	4	108
2018	Administration and operations	41	13	8	2	6	0	30	78	11	64
2018	Human resources	59	5	5	3	8	0	20	80	13	36
2018	Financial management	41	28	4	0	0	0	26	94	0	23
2018	Real property	82	9	9	0	0	0	0	91	0	10
2018	Materiel management	92	0	0	0	0	0	8	100	0	11
2018	Information management	36	16	6	4	2	0	36	82	8	58
2018	Information technology	60	14	5	3	3	0	14	86	8	58
2018	Policy	62	21	6	0	0	0	11	94	0	19
2018	Project management	69	13	0	0	0	0	17	100	0	30
2018	Other services to the public	62	5	2	8	0	0	23	86	11	36
2018	None of the above	53	13	4	0	1	0	30	93	2	82
2017	Client contact centre	59	10	3	2	0	5	21	93	3	39
2017	Communications or public affairs	51	12	3	6	3	0	26	85	11	35
2017	Access to information and privacy	69	8	0	0	0	0	24	100	0	26
2017	Library services	58	7	4	1	1	1	27	90	4	134
2017	Administration and operations	62	6	3	0	3	0	27	92	4	67
2017	Human resources	48	12	2	0	7	2	27	86	10	39
2017	Financial management	70	17	4	4	0	0	4	91	4	22
2017	Materiel management	83	9	0	0	0	0	8	100	0	12
2017	Information management	57	12	7	4	2	0	19	85	6	58
2017	Information technology	56	8	4	8	0	0	25	85	10	53
2017	Policy	56	18	0	0	6	0	19	92	8	16
2017	Project management	62	7	0	3	0	0	28	95	5	29
2017	Other services to the public	55	2	2	2	0	0	38	93	3	40
2017	None of the above	60	16	3	0	0	0	20	96	0	123

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	25	16	4	7	0	3	73	11	27
2020	Communications or public affairs	69	25	0	3	0	0	3	97	3	36
2020	Access to information and privacy	52	31	5	5	7	0	0	83	12	41
2020	Library services	58	24	7	1	1	0	9	90	2	124
2020	Administration and operations	66	20	5	0	3	2	5	92	3	65
2020	Human resources	83	3	8	0	0	0	7	92	0	41
2020	Financial management	83	17	0	0	0	0	0	100	0	18
2020	Real property	57	25	6	7	0	0	6	87	7	17
2020	Materiel management	77	8	8	0	0	0	7	91	0	13
2020	Information management	72	18	6	2	0	0	2	92	2	51
2020	Information technology	72	17	6	0	0	0	4	93	0	48
2020	Policy	89	5	5	0	0	0	0	95	0	19
2020	Project management	95	5	0	0	0	0	0	100	0	20
2020	Other services to the public	63	18	14	0	3	0	2	83	3	58
2020	None of the above	68	14	11	2	0	1	4	87	2	96
2019	Client contact centre	58	16	13	6	4	0	3	77	10	32
2019	Communications or public affairs	78	9	8	0	0	3	3	92	0	36
2019	Access to information and privacy	58	22	11	5	2	0	2	82	7	45
2019	Library services	55	25	8	1	1	1	9	88	2	130
2019	Administration and operations	75	10	7	0	0	0	8	93	0	81
2019	Human resources	85	11	0	0	0	0	4	100	0	45
2019	Financial management	73	16	8	0	0	0	4	92	0	25
2019	Real property	61	20	14	0	6	0	0	80	6	16
2019	Materiel management	79	21	0	0	0	0	0	100	0	14
2019	Information management	64	24	6	0	1	0	4	92	2	76
2019	Information technology	75	12	3	2	2	0	6	93	3	66
2019	Policy	76	15	0	0	0	0	10	100	0	21
2019	Project management	81	10	3	0	0	0	7	97	0	34
2019	Other services to the public	50	30	12	0	2	0	5	84	2	46
2019	None of the above	69	15	11	2	1	0	3	86	3	105
2018	Client contact centre	62	12	14	12	0	0	0	74	12	27
2018	Communications or public affairs	73	10	3	3	0	0	10	93	4	30
2018	Access to information and privacy	71	9	17	0	0	0	3	83	0	28
2018	Library services	58	19	11	2	1	0	9	85	3	108
2018	Administration and operations	67	16	6	0	1	0	9	91	2	64
2018	Human resources	70	19	3	3	3	0	3	92	6	36
2018	Financial management	74	13	4	0	0	0	9	95	0	23
2018	Real property	82	9	9	0	0	0	0	91	0	10
2018	Materiel management	73	19	8	0	0	0	0	92	0	11
2018	Information management	68	14	10	3	2	0	3	84	5	59
2018	Information technology	73	13	5	2	2	0	5	91	4	59
2018	Policy	74	15	6	0	0	0	6	94	0	19
2018	Project management	79	11	3	0	0	0	7	97	0	30
2018	Other services to the public	60	29	3	5	3	0	0	90	8	36
2018	None of the above	60	24	7	4	1	0	4	88	5	81
2017	Client contact centre	51	15	16	5	0	3	10	76	6	39
2017	Communications or public affairs	77	6	3	6	0	0	8	91	6	35
2017	Access to information and privacy	42	42	4	8	0	0	4	88	8	26
2017	Library services	58	25	7	2	1	1	5	89	4	133
2017	Administration and operations	86	6	0	0	0	1	7	100	0	68
2017	Human resources	64	10	10	3	0	3	10	85	3	38
2017	Financial management	79	13	0	4	0	0	4	96	4	22
2017	Materiel management	83	9	0	0	0	0	8	100	0	12
2017	Information management	61	27	4	2	0	0	7	94	2	58
2017	Information technology	70	6	7	2	2	0	13	87	5	54
2017	Policy	72	21	0	0	0	0	7	100	0	14
2017	Project management	73	14	7	0	0	0	7	93	0	29
2017	Other services to the public	53	33	9	3	0	0	3	88	3	40
2017	None of the above	65	17	9	1	2	1	5	88	3	123

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	7	15	11	12	0	0	62	23	27
2020	Communications or public affairs	72	17	3	3	3	0	3	91	6	35
2020	Access to information and privacy	34	22	17	5	20	0	2	57	25	41
2020	Library services	45	28	11	4	11	0	2	74	15	124
2020	Administration and operations	55	17	11	8	7	0	3	74	15	65
2020	Human resources	73	7	11	2	3	0	5	84	5	41
2020	Financial management	89	11	0	0	0	0	0	100	0	18
2020	Real property	64	18	6	6	0	0	6	88	6	17
2020	Materiel management	49	26	0	8	17	0	0	75	25	12
2020	Information management	49	24	12	8	6	0	2	74	14	51
2020	Information technology	70	17	6	2	0	0	4	91	2	48
2020	Policy	31	37	11	11	5	0	5	72	17	19
2020	Project management	38	15	20	15	10	0	0	54	26	20
2020	Other services to the public	33	33	16	7	9	0	2	67	17	58
2020	None of the above	37	27	13	8	13	0	2	65	21	95
2019	Client contact centre	72	3	3	7	3	0	12	86	11	32
2019	Communications or public affairs	89	3	0	3	3	0	3	95	5	36
2019	Access to information and privacy	60	16	10	0	12	0	2	78	13	45
2019	Library services	63	16	7	4	6	1	3	83	10	130
2019	Administration and operations	68	14	8	5	1	0	4	85	6	81
2019	Human resources	88	7	2	0	2	0	0	96	2	45
2019	Financial management	84	12	0	4	0	0	0	96	4	25
2019	Real property	74	14	6	0	6	0	0	88	6	16
2019	Materiel management	64	31	0	0	6	0	0	94	6	14
2019	Information management	63	16	11	5	3	0	3	81	8	77
2019	Information technology	82	8	3	0	2	0	6	95	2	65
2019	Policy	68	14	14	0	4	0	0	82	4	21
2019	Project management	78	8	7	3	3	0	0	87	7	34
2019	Other services to the public	62	22	4	3	4	2	2	88	7	46
2019	None of the above	58	22	10	4	5	0	1	81	9	105
2018	Client contact centre	75	8	10	3	0	0	5	86	3	27
2018	Communications or public affairs	77	10	0	3	3	0	7	93	7	30
2018	Access to information and privacy	59	19	22	0	0	0	0	78	0	28
2018	Library services	59	13	10	3	7	3	4	78	11	108
2018	Administration and operations	63	14	6	9	2	2	5	82	11	62
2018	Human resources	77	13	0	0	4	0	6	95	5	36
2018	Financial management	87	4	0	4	0	0	4	95	5	23
2018	Real property	91	9	0	0	0	0	0	100	0	10
2018	Materiel management	27	54	19	0	0	0	0	81	0	11
2018	Information management	68	17	5	6	2	0	3	87	8	59
2018	Information technology	75	12	4	3	3	0	3	90	7	59
2018	Policy	75	10	4	11	0	0	0	85	11	19
2018	Project management	58	18	6	7	7	0	4	79	15	29
2018	Other services to the public	71	14	4	3	8	0	0	85	11	36
2018	None of the above	68	11	5	4	7	3	1	82	12	82
2017	Client contact centre	64	13	2	0	7	3	11	89	8	39
2017	Communications or public affairs	66	11	3	3	6	3	8	87	10	35
2017	Access to information and privacy	62	7	16	7	4	0	4	72	12	26
2017	Library services	61	11	9	5	8	2	5	77	13	134
2017	Administration and operations	68	16	8	1	0	0	7	90	2	68
2017	Human resources	80	10	2	0	3	0	5	94	3	39
2017	Financial management	71	19	5	0	5	0	0	91	5	22
2017	Materiel management	58	27	8	0	8	0	0	85	8	12
2017	Information management	65	14	4	7	3	2	5	85	11	58
2017	Information technology	76	7	7	2	4	0	3	87	6	54
2017	Policy	62	0	13	6	13	6	0	66	20	16
2017	Project management	48	14	14	10	7	0	7	67	18	29
2017	Other services to the public	50	20	8	7	10	0	5	73	19	40
2017	None of the above	56	16	8	7	7	2	5	77	15	123

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	34	11	4	8	0	0	77	11	26
2020	Communications or public affairs	39	33	17	6	3	0	3	74	9	36
2020	Access to information and privacy	36	34	17	2	8	0	2	72	10	41
2020	Library services	35	36	19	6	2	2	1	73	7	123
2020	Administration and operations	51	21	17	6	2	0	3	74	8	65
2020	Human resources	33	30	18	15	2	0	2	65	17	40
2020	Financial management	44	44	6	6	0	0	0	89	6	18
2020	Real property	55	40	6	0	0	0	0	94	0	17
2020	Materiel management	61	31	0	8	0	0	0	92	8	13
2020	Information management	39	36	15	4	5	2	0	76	9	51
2020	Information technology	39	32	19	4	4	0	2	73	8	48
2020	Policy	27	27	36	0	5	0	5	56	6	19
2020	Project management	48	22	25	0	5	0	0	70	5	20
2020	Other services to the public	41	17	25	7	9	0	0	58	17	58
2020	None of the above	31	28	25	6	5	3	2	62	12	96
2019	Client contact centre	48	29	10	6	4	0	3	79	10	31
2019	Communications or public affairs	57	24	8	6	3	0	3	83	9	36
2019	Access to information and privacy	48	32	14	0	2	0	4	83	2	45
2019	Library services	48	31	12	2	3	2	2	82	6	130
2019	Administration and operations	55	20	9	7	4	0	5	79	11	80
2019	Human resources	63	16	11	6	2	0	2	81	9	45
2019	Financial management	73	23	4	0	0	0	0	96	0	25
2019	Real property	61	26	6	8	0	0	0	86	8	16
2019	Materiel management	50	34	8	0	8	0	0	85	8	14
2019	Information management	46	39	9	3	1	1	1	87	4	77
2019	Information technology	55	20	15	3	5	0	2	76	8	66
2019	Policy	25	35	31	10	0	0	0	60	10	20
2019	Project management	46	39	11	0	3	0	0	86	3	34
2019	Other services to the public	54	27	10	2	4	0	2	83	7	46
2019	None of the above	54	26	12	5	2	0	1	81	7	105
2018	Client contact centre	48	19	18	7	8	0	0	67	15	27
2018	Communications or public affairs	50	29	7	3	7	0	4	83	10	30
2018	Access to information and privacy	59	31	3	0	0	0	6	97	0	28
2018	Library services	43	37	13	2	1	1	4	83	3	107
2018	Administration and operations	40	33	17	6	2	0	1	74	9	64
2018	Human resources	54	21	17	8	0	0	0	75	8	36
2018	Financial management	57	30	4	4	4	0	0	87	9	23
2018	Real property	76	24	0	0	0	0	0	100	0	10
2018	Materiel management	38	51	0	11	0	0	0	89	11	11
2018	Information management	37	38	11	8	3	0	3	77	12	59
2018	Information technology	59	19	15	2	3	0	2	80	5	59
2018	Policy	32	33	29	0	6	0	0	65	6	18
2018	Project management	52	21	17	6	0	0	4	76	7	30
2018	Other services to the public	37	45	13	5	0	0	0	82	5	36
2018	None of the above	56	23	11	2	4	0	4	82	6	82
2017	Client contact centre	43	29	8	2	5	3	10	82	9	39
2017	Communications or public affairs	55	28	8	6	0	0	3	85	6	35
2017	Access to information and privacy	35	31	16	0	11	0	8	71	12	26
2017	Library services	53	31	11	2	0	0	2	86	2	134
2017	Administration and operations	42	27	24	5	0	0	3	71	5	68
2017	Human resources	54	28	8	3	3	0	5	87	5	37
2017	Financial management	49	42	5	4	0	0	0	91	4	22
2017	Materiel management	34	42	15	9	0	0	0	77	9	12
2017	Information management	51	31	15	4	0	0	0	81	4	58
2017	Information technology	59	25	11	2	0	0	4	86	2	53
2017	Policy	48	20	6	13	6	0	6	73	21	16
2017	Project management	44	42	10	0	0	0	3	89	0	29
2017	Other services to the public	53	32	5	5	0	0	5	89	5	40
2017	None of the above	42	26	18	6	3	2	3	72	10	123

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	37	33	4	11	0	51	15	27
2020	Communications or public affairs	19	39	31	3	6	3	60	9	36
2020	Access to information and privacy	15	44	31	5	2	2	60	8	41
2020	Library services	19	46	25	6	4	1	65	10	124
2020	Administration and operations	24	45	25	4	2	0	69	6	65
2020	Human resources	24	29	35	3	7	2	54	10	41
2020	Financial management	17	60	23	0	0	0	77	0	18
2020	Real property	36	40	18	6	0	0	76	6	17
2020	Materiel management	54	30	16	0	0	0	84	0	13
2020	Information management	29	48	19	2	2	0	77	4	51
2020	Information technology	29	32	32	0	5	2	62	6	48
2020	Policy	15	37	21	27	0	0	52	27	19
2020	Project management	19	30	42	5	5	0	48	10	20
2020	Other services to the public	16	32	29	7	16	0	48	23	58
2020	None of the above	11	35	31	13	10	0	46	23	96

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	34	32	11	15	0	0	42	26	27
2020	Communications or public affairs	6	27	53	14	0	0	0	33	14	36
2020	Access to information and privacy	5	31	46	12	2	2	0	38	15	41
2020	Library services	12	42	32	12	1	0	1	55	13	124
2020	Administration and operations	21	38	29	11	1	0	0	58	12	64
2020	Human resources	5	17	52	16	8	0	2	23	24	40
2020	Financial management	6	44	23	23	4	0	0	50	27	18
2020	Real property	12	54	24	5	6	0	0	66	10	17
2020	Materiel management	45	39	15	0	0	0	0	85	0	13
2020	Information management	14	40	36	6	4	0	0	54	10	51
2020	Information technology	17	28	43	9	4	0	0	45	12	48
2020	Policy	0	27	57	16	0	0	0	27	16	19
2020	Project management	5	54	9	27	5	0	0	59	32	20
2020	Other services to the public	12	28	34	14	10	2	0	41	24	57
2020	None of the above	13	18	38	21	11	0	0	31	31	96
2019	Client contact centre	13	29	38	21	0	0	0	42	21	33
2019	Communications or public affairs	19	26	50	6	0	0	0	44	6	36
2019	Access to information and privacy	11	32	42	9	6	0	0	43	15	45
2019	Library services	17	36	32	13	2	0	0	54	14	133
2019	Administration and operations	25	37	32	6	0	0	0	62	6	81
2019	Human resources	19	27	37	16	2	0	0	46	18	45
2019	Financial management	21	43	25	12	0	0	0	64	12	25
2019	Real property	26	6	61	8	0	0	0	31	8	16
2019	Materiel management	37	34	21	0	0	8	0	77	0	14
2019	Information management	13	46	30	12	0	0	0	59	12	76
2019	Information technology	26	37	29	6	2	0	0	63	8	66
2019	Policy	10	39	41	5	5	0	0	48	10	21
2019	Project management	11	56	28	4	0	0	0	68	4	34
2019	Other services to the public	23	43	19	11	4	0	0	65	16	45
2019	None of the above	22	37	27	10	4	0	0	59	13	105
2018	Client contact centre	5	28	60	7	0	0	0	33	7	26
2018	Communications or public affairs	10	20	54	16	0	0	0	30	16	30
2018	Access to information and privacy	29	44	13	7	6	0	0	73	14	28
2018	Library services	17	33	35	11	3	0	0	50	15	109
2018	Administration and operations	10	42	35	8	5	0	0	52	13	64
2018	Human resources	8	20	49	11	11	0	0	29	22	35
2018	Financial management	17	43	27	13	0	0	0	60	13	23
2018	Real property	35	46	9	0	9	0	0	82	9	10
2018	Materiel management	11	35	54	0	0	0	0	46	0	11
2018	Information management	10	43	35	6	3	2	0	54	10	60
2018	Information technology	22	44	27	5	2	0	0	66	7	59
2018	Policy	4	32	54	0	10	0	0	36	10	19
2018	Project management	3	53	38	7	0	0	0	56	7	29
2018	Other services to the public	15	41	30	8	5	0	0	57	13	37
2018	None of the above	14	33	43	6	4	0	0	47	10	80
2017	Client contact centre	8	31	41	12	8	0	0	39	20	39
2017	Communications or public affairs	3	32	49	17	0	0	0	35	17	35
2017	Access to information and privacy	20	22	34	24	0	0	0	42	24	26
2017	Library services	17	37	33	7	4	1	0	55	12	134
2017	Administration and operations	14	41	34	8	3	0	0	56	11	68
2017	Human resources	11	21	34	25	10	0	0	31	34	39
2017	Financial management	13	34	43	9	0	0	0	48	9	22
2017	Materiel management	25	51	15	9	0	0	0	77	9	12
2017	Information management	16	46	31	2	3	0	2	63	5	58
2017	Information technology	17	43	24	9	5	0	2	61	15	54
2017	Policy	12	32	30	19	6	0	0	44	26	16
2017	Project management	14	35	42	7	0	3	0	50	7	29
2017	Other services to the public	16	38	27	17	2	0	0	54	19	40
2017	None of the above	11	38	30	14	4	3	0	51	19	123

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	30	21	18	16	0	0	34	44	27
2020	Communications or public affairs	0	31	39	17	14	0	0	30	31	36
2020	Access to information and privacy	5	17	41	29	8	0	0	36	22	41
2020	Library services	10	13	33	30	13	1	1	43	23	124
2020	Administration and operations	1	15	44	18	19	2	0	38	17	65
2020	Human resources	12	24	43	15	2	0	2	18	38	41
2020	Financial management	11	27	23	38	0	0	0	38	38	18
2020	Real property	6	22	30	36	6	0	0	42	28	17
2020	Materiel management	0	7	24	31	38	0	0	69	7	13
2020	Information management	6	10	46	30	8	0	0	39	16	51
2020	Information technology	12	21	37	29	0	0	0	29	33	48
2020	Policy	5	20	48	27	0	0	0	27	25	19
2020	Project management	20	16	38	21	5	0	0	26	37	20
2020	Other services to the public	15	16	40	19	10	0	0	29	30	58
2020	None of the above	14	31	33	14	7	0	0	21	45	96
2019	Client contact centre	6	9	53	19	9	4	0	29	16	33
2019	Communications or public affairs	9	21	33	20	18	0	0	37	30	34
2019	Access to information and privacy	6	17	41	28	9	0	0	37	23	44
2019	Library services	5	17	39	27	11	0	1	39	22	132
2019	Administration and operations	1	18	38	17	25	0	0	43	19	81
2019	Human resources	6	21	43	25	4	0	0	30	28	45
2019	Financial management	4	12	31	33	21	0	0	53	15	25
2019	Real property	12	33	23	26	6	0	0	31	45	16
2019	Materiel management	0	15	27	16	42	0	0	58	15	14
2019	Information management	7	13	39	30	11	0	0	41	20	77
2019	Information technology	3	15	23	39	19	0	0	58	18	66
2019	Policy	14	22	5	44	14	0	0	58	37	21
2019	Project management	5	19	32	32	12	0	0	43	24	34
2019	Other services to the public	9	12	26	31	19	2	0	52	22	46
2019	None of the above	11	13	33	23	19	0	0	42	24	104
2018	Client contact centre	4	27	42	24	4	0	0	28	30	26
2018	Communications or public affairs	6	23	35	20	16	0	0	36	29	30
2018	Access to information and privacy	6	7	29	34	23	0	0	58	13	28
2018	Library services	7	15	43	27	7	0	0	35	22	108
2018	Administration and operations	3	14	46	25	12	0	0	37	17	63
2018	Human resources	16	16	47	16	5	0	0	21	32	36
2018	Financial management	12	9	23	30	26	0	0	56	21	23
2018	Real property	0	33	37	18	12	0	0	30	33	10
2018	Materiel management	0	11	55	15	19	0	0	34	11	11
2018	Information management	5	10	37	39	9	0	0	48	15	59
2018	Information technology	2	9	33	36	21	0	0	57	10	58
2018	Policy	6	12	57	16	9	0	0	25	18	18
2018	Project management	3	21	33	30	13	0	0	43	24	30
2018	Other services to the public	8	18	33	28	13	0	0	41	26	37
2018	None of the above	5	13	38	25	18	1	0	44	18	80
2017	Client contact centre	8	20	34	25	12	0	0	38	28	39
2017	Communications or public affairs	3	34	28	20	11	0	3	33	38	35
2017	Access to information and privacy	8	20	43	10	15	0	4	27	29	26
2017	Library services	7	12	37	29	15	0	1	44	19	134
2017	Administration and operations	3	18	29	36	13	0	0	49	21	68
2017	Human resources	12	19	45	12	8	0	3	21	33	39
2017	Financial management	0	13	39	24	23	0	0	47	13	22
2017	Materiel management	0	9	17	51	23	0	0	75	9	12
2017	Information management	0	11	42	38	7	0	2	46	11	57
2017	Information technology	4	13	44	19	20	0	0	39	17	54
2017	Policy	6	13	37	31	12	0	0	43	19	16
2017	Project management	0	20	45	17	17	0	0	34	20	29
2017	Other services to the public	5	15	40	33	7	0	0	40	20	40
2017	None of the above	3	14	37	31	13	2	0	45	17	122

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	52	15	4	4	0	0	77	8	27
2020	Communications or public affairs	33	47	6	11	0	3	0	83	11	36
2020	Access to information and privacy	28	60	10	2	0	0	0	88	2	41
2020	Library services	29	46	15	7	1	2	1	77	8	124
2020	Administration and operations	40	42	15	2	0	1	0	83	2	65
2020	Human resources	26	59	5	3	3	5	0	89	6	40
2020	Financial management	43	40	18	0	0	0	0	82	0	18
2020	Real property	16	35	37	12	0	0	0	51	12	17
2020	Materiel management	77	23	0	0	0	0	0	100	0	13
2020	Information management	36	45	12	6	0	2	0	82	6	51
2020	Information technology	33	40	17	4	4	2	0	74	9	48
2020	Policy	16	63	21	0	0	0	0	79	0	19
2020	Project management	18	71	5	0	5	0	0	90	5	20
2020	Other services to the public	32	44	18	4	3	0	0	75	7	57
2020	None of the above	21	42	21	10	5	0	0	64	15	96
2019	Client contact centre	22	38	22	12	0	7	0	64	13	33
2019	Communications or public affairs	32	28	34	0	3	3	0	62	3	36
2019	Access to information and privacy	28	28	30	6	0	7	0	61	7	44
2019	Library services	13	44	21	7	7	5	2	62	15	133
2019	Administration and operations	30	43	18	4	1	3	0	75	6	81
2019	Human resources	23	58	9	6	2	2	0	82	9	45
2019	Financial management	21	39	36	4	0	0	0	60	4	25
2019	Real property	6	31	29	26	8	0	0	37	33	16
2019	Materiel management	34	37	21	8	0	0	0	71	8	14
2019	Information management	25	42	11	9	1	10	1	75	12	77
2019	Information technology	29	33	19	6	0	13	0	72	7	66
2019	Policy	24	38	18	5	9	5	0	66	15	21
2019	Project management	31	32	18	12	3	3	0	66	15	34
2019	Other services to the public	15	50	15	11	4	2	2	68	17	45
2019	None of the above	15	37	26	14	4	5	0	54	19	104
2018	Client contact centre	16	43	23	18	0	0	0	59	18	26
2018	Communications or public affairs	14	43	20	10	6	7	0	60	18	29
2018	Access to information and privacy	24	39	7	18	0	13	0	71	20	28
2018	Library services	15	48	14	7	7	9	0	69	16	108
2018	Administration and operations	26	46	16	6	2	4	0	76	8	63
2018	Human resources	31	52	8	8	0	0	0	84	8	36
2018	Financial management	40	39	13	0	0	7	0	86	0	23
2018	Real property	18	46	24	12	0	0	0	65	12	10
2018	Materiel management	42	26	24	0	0	9	0	74	0	11
2018	Information management	25	40	24	6	2	3	0	67	8	60
2018	Information technology	24	45	19	2	2	9	0	76	4	58
2018	Policy	26	51	23	0	0	0	0	77	0	18
2018	Project management	35	38	13	7	3	4	0	75	11	29
2018	Other services to the public	18	55	14	11	3	0	0	72	14	36
2018	None of the above	20	42	23	8	1	5	0	65	10	82
2017	Client contact centre	5	44	32	8	0	11	0	55	8	38
2017	Communications or public affairs	14	25	37	9	3	11	0	45	13	35
2017	Access to information and privacy	15	27	23	15	12	8	0	45	30	26
2017	Library services	11	43	25	7	4	9	0	59	13	134
2017	Administration and operations	29	43	13	6	3	5	1	76	10	67
2017	Human resources	13	42	18	14	5	8	0	60	21	39
2017	Financial management	18	51	22	0	4	4	0	73	5	22
2017	Materiel management	18	31	9	9	17	17	0	59	30	12
2017	Information management	17	50	16	8	0	9	0	74	9	58
2017	Information technology	15	32	24	7	7	15	0	54	17	54
2017	Policy	24	44	19	12	0	0	0	68	12	16
2017	Project management	24	41	17	0	10	7	0	70	11	29
2017	Other services to the public	8	43	27	15	2	5	0	53	18	40
2017	None of the above	9	30	23	14	15	9	0	43	31	123

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	30	18	19	7	0	0	55	27	27
2020	Communications or public affairs	30	30	25	6	0	8	0	66	6	36
2020	Access to information and privacy	31	46	17	7	0	0	0	76	7	41
2020	Library services	34	38	13	7	3	4	1	76	10	124
2020	Administration and operations	39	41	11	3	2	4	0	84	5	65
2020	Human resources	21	54	10	15	0	0	0	74	15	41
2020	Financial management	38	27	23	6	0	6	0	69	6	18
2020	Real property	10	23	42	18	0	6	0	36	19	17
2020	Materiel management	69	16	7	0	8	0	0	85	8	13
2020	Information management	36	41	9	6	6	3	0	79	12	51
2020	Information technology	33	29	17	9	8	4	0	65	18	48
2020	Policy	27	48	25	0	0	0	0	75	0	19
2020	Project management	23	57	15	0	5	0	0	80	5	20
2020	Other services to the public	33	36	13	9	5	4	0	72	14	58
2020	None of the above	18	33	21	14	13	2	0	52	27	96

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	44	0	7	7	0	0	85	15	27
2020	Communications or public affairs	42	41	6	8	3	0	0	83	11	36
2020	Access to information and privacy	43	40	7	5	5	0	0	83	10	41
2020	Library services	33	31	8	13	11	4	1	67	25	124
2020	Administration and operations	50	28	3	14	3	2	0	79	17	64
2020	Human resources	43	27	13	15	2	0	0	70	17	41
2020	Financial management	32	44	0	17	6	0	0	77	23	18
2020	Real property	23	28	6	19	18	6	0	55	39	17
2020	Materiel management	61	31	8	0	0	0	0	92	0	13
2020	Information management	51	33	10	0	6	0	0	83	6	51
2020	Information technology	41	27	21	4	2	2	2	72	7	48
2020	Policy	43	37	9	5	5	0	0	80	11	19
2020	Project management	62	16	5	12	0	5	0	82	13	20
2020	Other services to the public	43	38	6	5	9	0	0	81	14	56
2020	None of the above	35	31	7	11	15	1	1	67	26	96

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	26	15	4	8	0	5	72	12	26
2020	Communications or public affairs	64	25	3	3	0	6	0	94	3	36
2020	Access to information and privacy	50	38	12	0	0	0	0	88	0	41
2020	Library services	40	35	14	3	2	4	1	79	6	124
2020	Administration and operations	57	28	10	3	0	1	0	86	3	65
2020	Human resources	46	37	12	5	0	0	0	83	5	41
2020	Financial management	48	40	6	6	0	0	0	88	6	18
2020	Real property	35	28	13	0	7	12	6	76	8	17
2020	Materiel management	76	24	0	0	0	0	0	100	0	13
2020	Information management	68	17	6	7	2	0	0	85	9	50
2020	Information technology	58	17	8	6	4	4	2	80	11	48
2020	Policy	43	41	0	11	0	5	0	89	11	19
2020	Project management	73	16	5	6	0	0	0	89	6	20
2020	Other services to the public	57	28	10	3	2	0	0	85	5	58
2020	None of the above	40	34	14	3	6	1	1	76	10	95

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	29	22	15	7	0	0	55	22	27
2020	Communications or public affairs	22	41	28	8	0	0	0	64	8	36
2020	Access to information and privacy	18	44	21	10	2	2	3	65	13	41
2020	Library services	30	33	17	12	5	2	1	65	17	124
2020	Administration and operations	43	37	14	5	2	0	0	80	6	65
2020	Human resources	18	52	20	10	0	0	0	70	10	41
2020	Financial management	38	33	29	0	0	0	0	71	0	18
2020	Real property	40	23	19	18	0	0	0	63	18	17
2020	Materiel management	84	0	16	0	0	0	0	84	0	13
2020	Information management	42	38	12	4	2	3	0	82	6	51
2020	Information technology	28	40	11	14	2	4	0	72	17	48
2020	Policy	32	41	16	11	0	0	0	73	11	19
2020	Project management	33	40	18	5	5	0	0	73	9	20
2020	Other services to the public	38	35	13	8	6	0	0	73	14	58
2020	None of the above	22	30	20	11	16	1	0	52	27	96
2019	Client contact centre	19	44	15	12	3	7	0	67	16	33
2019	Communications or public affairs	23	41	16	14	0	6	0	67	15	35
2019	Access to information and privacy	12	35	26	17	4	5	0	49	23	44
2019	Library services	14	43	21	13	7	2	0	59	20	133
2019	Administration and operations	34	39	18	7	1	0	0	74	8	79
2019	Human resources	24	47	20	4	2	2	0	73	7	44
2019	Financial management	25	48	23	0	0	4	0	76	0	25
2019	Real property	12	43	24	14	8	0	0	55	22	16
2019	Materiel management	42	13	29	15	0	0	0	56	15	14
2019	Information management	32	38	15	6	4	4	0	73	11	76
2019	Information technology	41	36	11	7	0	5	0	81	8	66
2019	Policy	34	38	18	0	10	0	0	72	10	21
2019	Project management	37	36	17	9	0	0	0	73	9	34
2019	Other services to the public	33	33	15	7	11	2	0	67	18	46
2019	None of the above	18	41	20	7	10	4	0	62	17	104
2018	Client contact centre	14	36	34	9	0	7	0	54	9	26
2018	Communications or public affairs	14	43	17	20	6	0	0	56	27	29
2018	Access to information and privacy	31	41	4	13	0	10	0	81	15	28
2018	Library services	20	47	10	9	9	5	0	71	19	109
2018	Administration and operations	28	37	21	5	10	0	0	65	15	63
2018	Human resources	17	40	21	11	11	0	0	57	21	36
2018	Financial management	31	44	13	4	0	8	0	81	5	23
2018	Real property	18	61	9	12	0	0	0	79	12	10
2018	Materiel management	30	19	31	11	0	9	0	54	12	11
2018	Information management	18	53	11	16	2	0	0	71	18	60
2018	Information technology	23	51	14	7	2	3	0	76	9	58
2018	Policy	32	51	12	6	0	0	0	82	6	18
2018	Project management	31	34	25	4	6	0	0	65	10	29
2018	Other services to the public	23	43	15	13	5	0	0	66	19	37
2018	None of the above	22	36	17	16	4	5	0	61	21	81
2017	Client contact centre	5	49	37	5	5	0	0	53	10	39
2017	Communications or public affairs	20	40	17	20	3	0	0	60	23	35
2017	Access to information and privacy	27	26	23	12	0	12	0	60	13	26
2017	Library services	17	44	16	13	5	5	0	64	19	134
2017	Administration and operations	31	35	22	5	6	1	0	67	11	68
2017	Human resources	15	40	18	15	5	8	0	60	21	39
2017	Financial management	14	53	20	9	0	4	0	70	9	22
2017	Materiel management	0	49	25	9	0	17	0	59	11	12
2017	Information management	16	51	21	11	0	2	0	68	11	58
2017	Information technology	22	37	20	7	7	6	0	63	16	54
2017	Policy	24	44	19	6	6	0	0	68	12	16
2017	Project management	22	40	14	11	10	4	0	64	22	28
2017	Other services to the public	17	46	12	18	5	2	0	65	23	40
2017	None of the above	15	42	17	8	15	4	0	59	24	122

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	56	7	4	0	0	89	4	27
2020	Communications or public affairs	53	39	6	3	0	0	92	3	36
2020	Access to information and privacy	42	43	5	10	0	0	85	10	41
2020	Library services	39	42	9	8	1	1	82	9	124
2020	Administration and operations	45	45	6	3	0	1	90	3	65
2020	Human resources	37	55	5	0	2	0	93	2	41
2020	Financial management	49	45	6	0	0	0	94	0	18
2020	Real property	22	48	24	6	0	0	70	6	17
2020	Materiel management	62	24	15	0	0	0	85	0	13
2020	Information management	49	39	4	7	0	0	89	7	51
2020	Information technology	41	36	17	4	2	0	77	6	48
2020	Policy	37	57	0	5	0	0	95	5	19
2020	Project management	38	47	5	11	0	0	85	11	20
2020	Other services to the public	39	38	14	9	0	0	77	9	58
2020	None of the above	32	41	9	12	6	0	74	18	96

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	58	4	0	4	0	92	4	26
2020	Communications or public affairs	46	43	6	6	0	0	89	6	35
2020	Access to information and privacy	39	42	7	10	3	0	81	12	41
2020	Library services	36	41	11	8	3	1	78	11	124
2020	Administration and operations	46	40	6	6	0	1	87	7	65
2020	Human resources	30	57	3	8	2	0	87	10	41
2020	Financial management	44	45	11	0	0	0	89	0	18
2020	Real property	22	36	30	12	0	0	58	12	17
2020	Materiel management	61	32	7	0	0	0	93	0	13
2020	Information management	42	45	8	4	2	0	87	6	51
2020	Information technology	44	32	15	4	4	0	76	8	47
2020	Policy	36	43	5	16	0	0	79	16	19
2020	Project management	43	40	0	17	0	0	83	17	20
2020	Other services to the public	41	33	11	13	3	0	73	16	58
2020	None of the above	31	31	16	13	9	0	62	22	95

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	60	11	0	0	0	89	0	27
2020	Communications or public affairs	39	28	25	0	3	6	71	3	36
2020	Access to information and privacy	40	43	12	5	0	0	83	5	40
2020	Library services	38	36	20	3	2	1	75	5	122
2020	Administration and operations	33	48	11	5	0	3	84	5	64
2020	Human resources	34	61	5	0	0	0	95	0	40
2020	Financial management	46	41	12	0	0	0	88	0	17
2020	Real property	22	42	17	19	0	0	64	19	17
2020	Materiel management	46	39	15	0	0	0	85	0	13
2020	Information management	47	35	14	4	0	0	82	4	51
2020	Information technology	28	39	29	0	4	0	67	4	46
2020	Policy	38	62	0	0	0	0	100	0	18
2020	Project management	23	56	11	10	0	0	79	10	20
2020	Other services to the public	38	41	18	3	0	0	79	3	58
2020	None of the above	27	35	23	10	4	0	63	14	96

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	51	7	4	0	0	0	89	4	26
2020	Communications or public affairs	55	36	3	0	0	6	0	97	0	36
2020	Access to information and privacy	54	38	3	5	0	0	0	93	5	41
2020	Library services	43	38	13	2	3	0	1	82	5	123
2020	Administration and operations	57	35	5	2	0	0	1	94	2	65
2020	Human resources	43	47	10	0	0	0	0	90	0	41
2020	Financial management	54	40	6	0	0	0	0	94	0	18
2020	Real property	34	30	30	0	7	0	0	64	7	17
2020	Materiel management	70	15	15	0	0	0	0	85	0	13
2020	Information management	56	29	10	4	0	0	0	86	4	50
2020	Information technology	44	29	19	0	4	2	2	76	4	48
2020	Policy	48	41	11	0	0	0	0	89	0	19
2020	Project management	63	26	5	0	0	0	6	95	0	20
2020	Other services to the public	53	33	4	9	2	0	0	85	11	58
2020	None of the above	38	32	15	7	6	0	2	71	13	95

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	26	0	0	4	0	4	96	4	27
2020	Communications or public affairs	86	14	0	0	0	0	0	100	0	36
2020	Access to information and privacy	80	12	5	2	0	0	0	93	2	41
2020	Library services	77	15	3	0	2	2	0	95	2	123
2020	Administration and operations	73	25	0	0	0	0	2	100	0	64
2020	Human resources	68	30	0	0	0	2	0	100	0	41
2020	Financial management	65	35	0	0	0	0	0	100	0	18
2020	Real property	58	36	7	0	0	0	0	93	0	17
2020	Materiel management	85	8	7	0	0	0	0	93	0	13
2020	Information management	88	12	0	0	0	0	0	100	0	51
2020	Information technology	87	6	6	0	0	0	0	94	0	48
2020	Policy	84	16	0	0	0	0	0	100	0	19
2020	Project management	85	15	0	0	0	0	0	100	0	20
2020	Other services to the public	83	10	5	0	2	0	0	93	2	58
2020	None of the above	74	18	5	1	1	0	1	93	2	95

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	34	15	0	0	0	0	85	0	27
2020	Communications or public affairs	58	28	8	6	0	0	0	86	6	36
2020	Access to information and privacy	42	51	5	2	0	0	0	93	2	41
2020	Library services	45	41	9	3	1	1	1	87	4	124
2020	Administration and operations	56	35	5	1	0	1	1	94	2	65
2020	Human resources	58	37	3	0	0	2	0	97	0	41
2020	Financial management	48	40	11	0	0	0	0	89	0	18
2020	Real property	28	23	49	0	0	0	0	51	0	17
2020	Materiel management	70	30	0	0	0	0	0	100	0	13
2020	Information management	59	33	5	0	0	2	0	94	0	51
2020	Information technology	42	35	14	0	0	9	0	84	0	48
2020	Policy	55	39	6	0	0	0	0	94	0	18
2020	Project management	57	38	0	0	5	0	0	95	5	20
2020	Other services to the public	59	27	9	2	1	0	1	87	3	58
2020	None of the above	37	46	10	5	1	0	1	84	6	95

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	44	0	7	11	0	0	81	19	27
2020	Communications or public affairs	50	36	6	3	6	0	0	86	8	36
2020	Access to information and privacy	59	34	5	2	0	0	0	93	2	41
2020	Library services	42	38	8	7	5	0	0	80	11	123
2020	Administration and operations	57	32	3	7	1	0	0	88	9	65
2020	Human resources	46	37	7	8	2	0	0	83	10	41
2020	Financial management	44	39	11	6	0	0	0	82	6	18
2020	Real property	47	10	25	12	0	6	0	61	13	17
2020	Materiel management	61	39	0	0	0	0	0	100	0	13
2020	Information management	60	32	0	6	2	0	0	92	8	51
2020	Information technology	50	31	8	6	2	2	0	83	9	48
2020	Policy	72	24	5	0	0	0	0	95	0	17
2020	Project management	63	19	11	6	0	0	0	82	6	20
2020	Other services to the public	61	29	5	1	4	0	0	90	5	58
2020	None of the above	45	28	12	8	5	1	1	74	14	95

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	15	19	12	4	0	0	65	16	26
2020	Communications or public affairs	53	33	6	3	3	3	0	88	6	36
2020	Access to information and privacy	44	45	5	2	3	0	2	90	5	41
2020	Library services	45	39	8	3	4	0	1	85	7	123
2020	Administration and operations	58	29	6	3	0	1	1	90	3	65
2020	Human resources	40	51	0	8	0	2	0	92	8	40
2020	Financial management	49	29	22	0	0	0	0	78	0	18
2020	Real property	51	13	30	7	0	0	0	64	7	17
2020	Materiel management	69	15	7	0	8	0	0	85	8	13
2020	Information management	59	29	7	4	0	0	0	89	4	51
2020	Information technology	47	30	15	4	2	2	0	78	7	47
2020	Policy	44	28	17	6	6	0	0	72	11	18
2020	Project management	50	39	0	6	5	0	0	89	11	19
2020	Other services to the public	43	33	11	10	2	0	0	76	12	58
2020	None of the above	35	31	12	10	9	0	3	69	19	96

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	27	45	18	9	0	0	73	9	11
2020	Library services	13	44	21	17	5	0	58	21	23
2020	Administration and operations	37	44	9	9	0	0	81	9	11
2020	Information technology	49	25	19	0	6	0	74	6	16
2020	None of the above	30	31	20	14	5	0	61	19	21
2019	Communications or public affairs	9	55	26	9	0	0	65	9	11
2019	Library services	10	40	14	37	0	0	49	37	20
2019	Administration and operations	26	51	14	9	0	0	76	9	20
2019	Human resources	23	61	0	8	8	0	85	15	13
2019	Financial management	10	40	40	10	0	0	50	10	10
2019	Information management	23	46	17	7	0	7	74	8	13
2019	Information technology	46	27	23	0	5	0	73	5	22
2019	None of the above	0	51	38	11	0	0	51	11	11

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	100	0	11
2020	Library services	100	0	23
2020	Administration and operations	91	9	11
2020	Information technology	88	12	16
2020	None of the above	100	0	22

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	0	27	45	27	0	27	27	11
2020	Library services	23	26	12	34	5	49	39	23
2020	Administration and operations	10	31	10	39	10	41	49	10
2020	Information technology	37	12	22	7	22	48	29	14
2020	None of the above	13	31	4	39	13	44	52	22

Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	4	96	27
2020	Communications or public affairs	0	100	36
2020	Access to information and privacy	14	86	41
2020	Library services	6	94	124
2020	Administration and operations	8	92	64
2020	Human resources	4	96	41
2020	Financial management	0	100	18
2020	Real property	0	100	16
2020	Materiel management	7	93	13
2020	Information management	2	98	49
2020	Information technology	13	87	47
2020	Policy	5	95	19
2020	Project management	10	90	20
2020	Other services to the public	3	97	58
2020	None of the above	6	94	96

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	27
2020	Communications or public affairs	8	92	36
2020	Access to information and privacy	15	85	41
2020	Library services	9	91	124
2020	Administration and operations	6	94	63
2020	Human resources	5	95	41
2020	Financial management	6	94	18
2020	Real property	0	100	16
2020	Materiel management	7	93	13
2020	Information management	11	89	49
2020	Information technology	15	85	47
2020	Policy	0	100	19
2020	Project management	0	100	20
2020	Other services to the public	13	87	58
2020	None of the above	9	91	96
2019	Client contact centre	14	86	33
2019	Communications or public affairs	15	85	36
2019	Access to information and privacy	22	78	44
2019	Library services	12	88	133
2019	Administration and operations	15	85	80
2019	Human resources	9	91	45
2019	Financial management	0	100	25
2019	Real property	0	100	15
2019	Materiel management	29	71	14
2019	Information management	13	87	77
2019	Information technology	14	86	66
2019	Policy	14	86	21
2019	Project management	14	86	34
2019	Other services to the public	2	98	46
2019	None of the above	14	86	105
2017	Client contact centre	18	82	39
2017	Communications or public affairs	20	80	35
2017	Access to information and privacy	20	80	26
2017	Library services	14	86	133
2017	Administration and operations	15	85	68
2017	Human resources	17	83	39
2017	Information management	14	86	58
2017	Information technology	13	87	54
2017	Project management	17	83	29
2017	Other services to the public	13	87	40
2017	None of the above	14	86	121
2014	Communications or public affairs	19	81	37
2014	Library services	9	91	152
2014	Administration and operations	13	87	87
2014	Information management	8	92	114
2014	Information technology	16	84	55
2014	None of the above	11	89	135

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Library services	64	36	11

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Library services	91	9	11
2019	Access to information and privacy	91	9	10
2019	Library services	63	37	16
2019	Administration and operations	93	7	12
2019	Information management	91	9	10
2019	None of the above	73	27	15
2017	Library services	83	17	18
2017	Administration and operations	79	21	10
2017	None of the above	100	0	17
2014	Library services	76	24	13
2014	Administration and operations	84	16	12
2014	None of the above	93	7	15

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2019	Library services	39	50	0	0	10	0	0	90	10	10
2019	Administration and operations	63	17	0	20	0	0	0	80	20	11
2019	None of the above	91	9	0	0	0	0	0	100	0	11
2017	Library services	40	47	0	0	14	0	0	86	14	15
2017	None of the above	47	35	0	6	0	0	12	93	7	17
2014	Library services	72	19	0	0	0	9	0	100	0	10
2014	Administration and operations	60	30	10	0	0	0	0	90	0	10
2014	None of the above	68	32	0	0	0	0	0	100	0	14

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	49	0	0	7	0	4	93	7	27
2020	Communications or public affairs	34	44	11	0	0	3	8	87	0	36
2020	Access to information and privacy	48	34	7	7	0	2	2	85	8	41
2020	Library services	42	32	7	5	2	7	6	85	7	123
2020	Administration and operations	49	43	2	3	0	0	3	95	3	65
2020	Human resources	38	50	7	5	0	0	0	88	5	41
2020	Financial management	38	38	11	12	0	0	0	77	12	18
2020	Real property	51	18	12	0	0	12	6	85	0	17
2020	Materiel management	61	23	15	0	0	0	0	85	0	13
2020	Information management	54	28	8	2	2	2	4	87	4	51
2020	Information technology	46	34	8	6	2	2	2	83	9	48
2020	Policy	48	36	5	5	0	0	5	89	6	19
2020	Project management	73	16	5	0	0	0	6	95	0	20
2020	Other services to the public	52	28	5	8	2	0	5	84	11	58
2020	None of the above	36	34	12	4	5	5	4	77	10	96

Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	65	20	0	81	19	27
2020	Communications or public affairs	22	53	25	0	70	30	36
2020	Access to information and privacy	26	39	32	3	61	39	41
2020	Library services	12	62	26	0	83	17	124
2020	Administration and operations	11	73	17	0	87	13	65
2020	Human resources	21	76	3	0	78	22	41
2020	Financial management	22	69	10	0	76	24	18
2020	Real property	23	64	12	0	74	26	17
2020	Materiel management	15	62	16	8	81	19	13
2020	Information management	11	77	12	0	87	13	51
2020	Information technology	21	64	15	0	76	24	48
2020	Policy	16	41	43	0	72	28	19
2020	Project management	30	42	21	6	58	42	20
2020	Other services to the public	17	76	7	0	81	19	58
2020	None of the above	12	60	26	1	83	17	96

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Access to information and privacy	72	28	11
2020	Library services	80	20	15
2020	Information technology	61	39	10
2020	Other services to the public	88	12	10
2020	None of the above	65	35	12

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Access to information and privacy	9	16	0	38	19	18	31	69	11
2020	Library services	13	28	13	46	0	0	41	46	15
2020	Information technology	41	30	18	0	10	0	72	10	10
2020	Other services to the public	34	17	7	33	9	0	51	42	10
2020	None of the above	23	16	8	45	9	0	39	54	12

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Access to information and privacy	0	16	0	19	28	37	26	74	11
2020	Library services	7	28	15	31	7	13	40	44	15
2020	Information technology	31	10	18	10	21	10	45	35	10
2020	Other services to the public	12	0	12	38	9	29	17	67	10
2020	None of the above	8	8	8	8	33	35	24	64	12

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	7	15	11	4	0	8	68	16	27
2020	Communications or public affairs	33	17	22	14	3	3	8	57	19	36
2020	Access to information and privacy	41	25	14	5	7	5	2	71	13	41
2020	Library services	48	17	11	2	3	2	16	79	7	124
2020	Administration and operations	36	21	11	12	2	2	17	71	16	65
2020	Human resources	37	28	13	3	8	0	12	74	12	40
2020	Financial management	61	17	11	5	5	0	0	78	11	18
2020	Real property	46	12	12	23	0	0	7	62	25	17
2020	Materiel management	62	23	7	8	0	0	0	85	8	13
2020	Information management	54	20	5	9	0	2	10	83	11	51
2020	Information technology	56	24	4	4	9	0	4	83	13	48
2020	Policy	57	16	11	11	0	0	5	77	11	19
2020	Project management	49	20	20	5	0	0	6	74	5	20
2020	Other services to the public	48	25	7	3	2	2	13	86	6	58
2020	None of the above	37	24	7	6	2	3	21	80	10	95
2019	Client contact centre	50	15	15	0	0	7	12	81	0	33
2019	Communications or public affairs	37	19	16	17	5	0	5	59	24	36
2019	Access to information and privacy	47	7	19	11	7	2	7	59	20	45
2019	Library services	48	18	10	9	2	1	12	75	13	131
2019	Administration and operations	35	24	8	10	8	1	14	69	21	80
2019	Human resources	32	16	6	15	17	0	14	56	37	45
2019	Financial management	57	4	31	0	8	0	0	61	8	25
2019	Real property	27	18	18	12	26	0	0	45	37	16
2019	Materiel management	86	8	0	0	0	0	6	100	0	14
2019	Information management	46	19	13	5	3	1	13	76	9	76
2019	Information technology	43	20	11	8	14	0	4	66	23	65
2019	Policy	32	33	10	5	10	0	10	72	16	21
2019	Project management	35	15	25	10	7	3	6	55	18	33
2019	Other services to the public	42	17	25	2	2	4	8	67	5	46
2019	None of the above	55	17	12	2	3	1	10	81	6	104
2018	Client contact centre	42	12	16	4	15	0	11	61	21	26
2018	Communications or public affairs	41	7	27	7	9	3	7	53	18	30
2018	Access to information and privacy	43	18	17	3	3	5	12	72	8	28
2018	Library services	46	19	13	5	6	0	12	73	12	108
2018	Administration and operations	42	19	7	15	9	0	8	66	26	63
2018	Human resources	54	6	11	14	6	4	6	66	22	35
2018	Financial management	56	14	9	4	13	0	4	73	18	23
2018	Real property	30	42	0	9	9	0	9	80	20	10
2018	Materiel management	65	11	23	0	0	0	0	77	0	11
2018	Information management	54	12	12	8	7	0	7	71	16	58
2018	Information technology	45	19	12	9	7	0	9	70	17	58
2018	Policy	35	22	6	16	11	4	6	64	30	19
2018	Project management	44	20	13	4	10	0	9	70	15	30
2018	Other services to the public	48	22	8	5	11	3	5	75	17	37
2018	None of the above	44	15	14	8	7	2	10	67	17	81

Report a problem on this page

Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Library and Archives Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment