2020 Public Service Employee Survey Results for Library and Archives Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 61 15 6 3 0 0 76 9 33
2020 IS-04 12 59 18 6 6 0 0 71 12 17

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 33 6 3 0 0 0 91 3 33
2020 IS-04 71 29 0 0 0 0 0 100 0 17
2017 IS 55 38 3 3 0 0 0 93 3 29
2017 IS-04 66 26 8 0 0 0 0 92 0 12
2014 IS 68 21 0 7 4 0 0 89 11 28
2014 IS-04 67 17 0 17 0 0 0 83 17 12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 39 21 12 9 0 0 58 21 33
2020 IS-04 24 35 29 6 6 0 0 59 12 17
2019 IS 52 39 6 3 0 0 0 90 3 31
2019 IS-04 43 43 7 7 0 0 0 86 7 14
2017 IS 58 31 7 4 0 0 0 89 4 29
2017 IS-04 33 59 8 0 0 0 0 92 0 12
2014 IS 61 25 4 4 7 0 0 86 11 28
2014 IS-04 58 17 0 8 17 0 0 75 25 12

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 21 33 15 6 0 3 44 22 33
2020 IS-04 24 29 24 24 0 0 0 53 24 17
2019 IS 48 32 13 6 0 0 0 81 6 31
2019 IS-04 43 43 7 7 0 0 0 86 7 14
2018 IS 28 32 20 16 0 0 4 63 17 25
2018 IS-04 18 36 18 27 0 0 0 55 27 11
2017 IS 48 27 11 7 7 0 0 75 14 29
2017 IS-04 33 34 26 0 8 0 0 66 8 12
2014 IS 43 32 14 7 4 0 0 75 11 28
2014 IS-04 50 25 0 17 8 0 0 75 25 12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 48 21 9 3 0 0 67 12 33
2020 IS-04 24 53 18 6 0 0 0 76 6 17
2019 IS 58 29 10 3 0 0 0 87 3 31
2019 IS-04 57 14 21 7 0 0 0 71 7 14
2017 IS 48 38 3 11 0 0 0 86 11 29
2017 IS-04 49 35 8 8 0 0 0 84 8 12
2014 IS 57 29 4 7 0 4 0 89 7 28
2014 IS-04 58 17 0 17 0 8 0 82 18 12

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 48 36 12 0 3 0 0 85 3 33
2020 IS-04 53 35 12 0 0 0 0 88 0 17
2019 IS 58 35 3 3 0 0 0 94 3 31
2019 IS-04 50 36 7 7 0 0 0 86 7 14
2018 IS 40 52 4 4 0 0 0 92 4 25
2018 IS-04 27 64 9 0 0 0 0 91 0 11
2017 IS 44 24 18 7 7 0 0 68 14 29
2017 IS-04 33 33 17 0 18 0 0 65 18 12
2014 IS 50 39 7 0 4 0 0 89 4 28
2014 IS-04 50 33 8 0 8 0 0 83 8 12

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 39 12 9 6 0 0 73 15 33
2020 IS-04 29 47 12 6 6 0 0 76 12 17
2019 IS 35 42 23 0 0 0 0 77 0 31
2019 IS-04 43 36 21 0 0 0 0 79 0 14
2018 IS 28 52 16 4 0 0 0 80 4 25
2018 IS-04 27 45 18 9 0 0 0 73 9 11
2017 IS 52 34 7 7 0 0 0 86 7 29
2017 IS-04 51 33 8 8 0 0 0 84 8 12
2014 IS 39 39 4 14 4 0 0 79 18 28
2014 IS-04 25 42 8 17 8 0 0 67 25 12

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 42 9 9 0 0 0 82 9 33
2020 IS-04 35 47 6 12 0 0 0 82 12 17
2019 IS 39 48 10 3 0 0 0 87 3 31
2019 IS-04 43 50 0 7 0 0 0 93 7 14
2018 IS 28 40 16 16 0 0 0 68 16 25
2018 IS-04 27 36 9 27 0 0 0 64 27 11
2017 IS 38 27 18 10 7 0 0 65 17 29
2017 IS-04 24 26 25 8 16 0 0 50 24 12
2014 IS 50 29 4 14 4 0 0 79 18 28
2014 IS-04 25 33 0 33 8 0 0 58 42 12

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 42 12 15 0 0 0 73 15 33
2020 IS-04 35 35 12 18 0 0 0 71 18 17
2019 IS 39 42 10 6 3 0 0 81 10 31
2019 IS-04 43 50 7 0 0 0 0 93 0 14
2018 IS 24 44 20 4 8 0 0 68 12 25
2018 IS-04 27 45 18 9 0 0 0 73 9 11
2017 IS 31 31 18 10 10 0 0 62 20 29
2017 IS-04 16 42 18 16 8 0 0 58 24 12

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 44 38 9 6 3 0 0 81 9 32
2020 IS-04 38 50 6 0 6 0 0 88 6 16
2019 IS 42 32 23 3 0 0 0 74 3 31
2019 IS-04 29 43 29 0 0 0 0 71 0 14
2018 IS 36 52 12 0 0 0 0 88 0 25
2018 IS-04 27 64 9 0 0 0 0 91 0 11
2017 IS 31 42 14 3 7 3 0 75 11 29
2017 IS-04 16 51 16 0 8 8 0 73 9 12
2014 IS 54 32 4 7 4 0 0 86 11 28
2014 IS-04 50 33 0 17 0 0 0 83 17 12

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 45 33 15 6 0 0 0 79 6 33
2020 IS-04 53 24 18 6 0 0 0 76 6 17
2019 IS 26 52 19 3 0 0 0 77 3 31
2019 IS-04 29 57 7 7 0 0 0 86 7 14
2018 IS 36 32 20 12 0 0 0 68 12 25
2018 IS-04 18 36 18 27 0 0 0 55 27 11
2017 IS 34 32 24 0 10 0 0 65 10 29
2017 IS-04 16 34 34 0 16 0 0 50 16 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 42 42 9 3 3 0 0 85 6 33
2020 IS-04 47 41 6 6 0 0 0 88 6 17
2019 IS 39 39 23 0 0 0 0 77 0 31
2019 IS-04 50 43 7 0 0 0 0 93 0 14
2018 IS 36 40 24 0 0 0 0 76 0 25
2018 IS-04 45 27 27 0 0 0 0 73 0 11
2017 IS 59 34 7 0 0 0 0 93 0 29
2017 IS-04 59 41 0 0 0 0 0 100 0 12
2014 IS 50 36 14 0 0 0 0 86 0 28
2014 IS-04 50 33 17 0 0 0 0 83 0 12

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 45 15 15 0 0 0 70 15 33
2020 IS-04 24 41 12 24 0 0 0 65 24 17
2019 IS 29 42 16 13 0 0 0 71 13 31
2019 IS-04 29 50 0 21 0 0 0 79 21 14
2018 IS 20 60 8 8 4 0 0 80 12 25
2018 IS-04 18 36 18 18 9 0 0 55 27 11
2017 IS 34 31 7 17 11 0 0 65 28 29
2017 IS-04 16 25 9 33 16 0 0 42 49 12
2014 IS 21 46 11 21 0 0 0 68 21 28
2014 IS-04 0 50 8 42 0 0 0 50 42 12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 42 3 15 0 0 0 82 15 33
2020 IS-04 41 29 6 24 0 0 0 71 24 17
2019 IS 29 48 13 10 0 0 0 77 10 31
2019 IS-04 29 64 0 7 0 0 0 93 7 14
2018 IS 29 42 17 4 8 0 0 71 13 24
2018 IS-04 27 27 18 9 18 0 0 55 27 11
2017 IS 38 24 18 3 14 0 3 64 18 29
2017 IS-04 16 24 27 8 16 0 8 44 27 12
2014 IS 36 36 11 18 0 0 0 71 18 28
2014 IS-04 17 33 17 33 0 0 0 50 33 12

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 45 27 6 0 0 0 67 6 33
2020 IS-04 29 29 29 12 0 0 0 59 12 17
2019 IS 26 55 13 6 0 0 0 81 6 31
2019 IS-04 29 57 7 7 0 0 0 86 7 14
2018 IS 32 36 16 12 4 0 0 68 16 25
2018 IS-04 36 36 0 18 9 0 0 73 27 11
2017 IS 30 35 18 10 7 0 0 65 17 29
2017 IS-04 16 25 26 24 8 0 0 42 33 12
2014 IS 43 32 11 11 4 0 0 75 14 28
2014 IS-04 33 33 8 17 8 0 0 67 25 12

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 48 36 6 9 0 0 0 85 9 33
2020 IS-04 41 41 12 6 0 0 0 82 6 17
2019 IS 32 52 10 6 0 0 0 84 6 31
2019 IS-04 29 57 7 7 0 0 0 86 7 14
2018 IS 32 48 16 4 0 0 0 80 4 25
2018 IS-04 36 45 18 0 0 0 0 82 0 11
2017 IS 46 36 14 3 0 0 0 82 3 28
2017 IS-04 42 34 16 8 0 0 0 76 8 12
2014 IS 54 32 11 0 4 0 0 86 4 28
2014 IS-04 42 42 8 0 8 0 0 83 8 12

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 36 15 9 0 0 0 76 9 33
2020 IS-04 47 41 12 0 0 0 0 88 0 17
2019 IS 68 26 6 0 0 0 0 94 0 31
2019 IS-04 64 36 0 0 0 0 0 100 0 14
2018 IS 52 28 16 4 0 0 0 80 4 25
2018 IS-04 64 18 18 0 0 0 0 82 0 11
2017 IS 31 41 21 7 0 0 0 72 7 29
2017 IS-04 24 58 17 0 0 0 0 83 0 12
2014 IS 50 25 14 11 0 0 0 75 11 28
2014 IS-04 50 25 17 8 0 0 0 75 8 12

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 30 36 24 0 0 0 24 39 33
2020 IS-04 0 41 29 29 0 0 0 29 41 17
2019 IS 3 39 39 19 0 0 0 19 42 31
2019 IS-04 0 43 29 29 0 0 0 29 43 14
2018 IS 4 36 48 12 0 0 0 12 40 25
2018 IS-04 0 36 55 9 0 0 0 9 36 11
2017 IS 10 24 42 7 10 7 0 18 37 29
2017 IS-04 16 24 43 8 8 0 0 16 41 12
2014 IS 7 36 29 18 7 4 0 26 44 28
2014 IS-04 8 42 25 17 8 0 0 25 50 12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 13 26 19 29 3 6 3 36 43 31
2020 IS-04 6 25 25 25 6 6 6 36 36 16
2019 IS 0 23 13 52 6 0 6 62 24 31
2019 IS-04 0 29 7 50 7 0 7 62 31 14
2018 IS 12 20 40 16 8 4 0 25 33 25
2018 IS-04 18 18 55 9 0 0 0 9 36 11
2017 IS 7 32 27 21 10 0 3 32 40 29
2017 IS-04 8 43 33 8 8 0 0 16 51 12
2014 IS 7 36 29 18 7 4 0 26 44 28
2014 IS-04 17 42 17 8 17 0 0 25 58 12

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 39 30 9 3 0 0 12 58 33
2020 IS-04 29 35 29 6 0 0 0 6 65 17
2019 IS 32 32 26 10 0 0 0 10 65 31
2019 IS-04 43 36 21 0 0 0 0 0 79 14
2018 IS 28 32 20 16 4 0 0 20 60 25
2018 IS-04 55 27 9 9 0 0 0 9 82 11
2017 IS 14 31 28 17 7 3 0 25 47 29
2017 IS-04 16 34 25 8 16 0 0 24 50 12
2014 IS 14 50 18 7 4 7 0 12 69 28
2014 IS-04 17 50 8 8 8 8 0 18 73 12

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 6 42 33 15 3 0 0 18 48 33
2020 IS-04 6 41 41 12 0 0 0 12 47 17
2019 IS 0 42 32 26 0 0 0 26 42 31
2019 IS-04 0 36 50 14 0 0 0 14 36 14
2018 IS 4 25 42 21 8 0 0 29 29 24
2018 IS-04 0 45 36 9 9 0 0 18 45 11
2017 IS 14 24 35 7 20 0 0 27 38 29
2017 IS-04 24 26 25 0 24 0 0 24 50 12
2014 IS 14 29 25 18 11 4 0 30 44 28
2014 IS-04 25 33 17 8 17 0 0 25 58 12

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 27 12 18 0 0 3 19 69 33
2020 IS-04 35 29 12 18 0 0 6 19 69 17
2019 IS 10 17 47 17 10 0 0 27 27 30
2019 IS-04 15 23 31 15 15 0 0 31 38 13
2018 IS 20 40 28 8 4 0 0 12 60 25
2018 IS-04 45 27 9 9 9 0 0 18 73 11
2017 IS 34 11 27 10 14 4 0 25 47 29
2017 IS-04 50 9 16 0 24 0 0 24 59 12
2014 IS 18 25 21 14 18 4 0 33 44 28
2014 IS-04 17 17 25 25 17 0 0 42 33 12

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 24 21 27 6 6 0 35 42 33
2020 IS-04 18 18 18 29 6 12 0 40 40 17
2019 IS 7 7 37 30 13 3 3 46 14 30
2019 IS-04 14 0 29 36 14 7 0 54 15 14
2018 IS 28 20 32 16 0 4 0 17 50 25
2018 IS-04 27 36 27 9 0 0 0 9 64 11
2017 IS 10 35 24 10 17 0 3 28 47 29
2017 IS-04 8 34 25 8 16 0 8 27 46 12
2014 IS 11 18 32 14 14 11 0 32 32 28
2014 IS-04 8 8 50 17 8 8 0 27 18 12

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 36 30 15 0 3 0 16 53 33
2020 IS-04 12 41 29 12 0 6 0 13 56 17
2019 IS 26 35 13 13 10 0 3 23 63 31
2019 IS-04 29 36 14 14 0 0 7 15 69 14
2018 IS 36 40 12 4 8 0 0 12 76 25
2018 IS-04 55 27 9 9 0 0 0 9 82 11
2017 IS 21 38 28 7 7 0 0 13 58 29
2017 IS-04 34 42 8 0 16 0 0 16 76 12
2014 IS 21 32 21 14 4 7 0 19 58 28
2014 IS-04 33 42 0 17 0 8 0 18 82 12

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 36 42 3 0 0 0 3 55 33
2020 IS-04 12 24 59 6 0 0 0 6 35 17
2019 IS 16 29 39 10 6 0 0 16 45 31
2019 IS-04 14 29 57 0 0 0 0 0 43 14
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 42 21 3 0 3 6 73 3 33
2020 IS-04 29 29 29 0 0 0 12 67 0 17
2019 IS 29 32 13 23 0 0 3 63 23 31
2019 IS-04 50 21 7 21 0 0 0 71 21 14
2018 IS 32 32 8 24 4 0 0 64 28 25
2018 IS-04 36 27 9 27 0 0 0 64 27 11
2017 IS 17 34 15 21 10 4 0 52 32 29
2017 IS-04 24 24 9 34 8 0 0 49 42 12
2014 IS 50 21 18 7 0 4 0 74 7 28
2014 IS-04 42 17 25 17 0 0 0 58 17 12

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 33 9 0 0 6 0 90 0 33
2020 IS-04 53 24 12 0 0 12 0 87 0 17
2019 IS 48 32 13 6 0 0 0 81 6 31
2019 IS-04 50 36 14 0 0 0 0 86 0 14
2018 IS 50 33 13 4 0 0 0 83 4 24
2018 IS-04 45 36 18 0 0 0 0 82 0 11
2017 IS 44 38 7 0 7 4 0 85 7 29
2017 IS-04 41 34 18 0 8 0 0 74 8 12
2014 IS 50 39 0 4 4 4 0 93 7 28
2014 IS-04 50 33 0 8 8 0 0 83 17 12

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 27 12 3 0 0 0 85 3 33
2020 IS-04 59 24 18 0 0 0 0 82 0 17
2019 IS 48 23 19 10 0 0 0 71 10 31
2019 IS-04 57 21 21 0 0 0 0 79 0 14
2018 IS 36 44 16 4 0 0 0 80 4 25
2018 IS-04 36 36 18 9 0 0 0 73 9 11
2017 IS 34 42 7 17 0 0 0 76 17 29
2017 IS-04 49 27 8 16 0 0 0 76 16 12
2014 IS 50 43 0 4 4 0 0 93 7 28
2014 IS-04 42 42 0 8 8 0 0 83 17 12

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 33 9 3 0 3 0 88 3 33
2020 IS-04 53 29 12 6 0 0 0 82 6 17
2019 IS 39 45 10 6 0 0 0 84 6 31
2019 IS-04 50 36 14 0 0 0 0 86 0 14
2018 IS 42 54 4 0 0 0 0 96 0 24
2018 IS-04 30 70 0 0 0 0 0 100 0 10

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 9 15 3 0 3 6 80 3 33
2020 IS-04 65 0 18 0 0 6 12 79 0 17
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 70 18 6 3 0 3 0 91 3 33
2020 IS-04 65 18 6 6 0 6 0 88 6 17
2019 IS 58 32 3 3 3 0 0 90 6 31
2019 IS-04 79 14 0 7 0 0 0 93 7 14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 61 24 6 6 3 0 0 85 9 33
2020 IS-04 53 29 6 12 0 0 0 82 12 17
2019 IS 52 26 13 6 3 0 0 77 10 31
2019 IS-04 64 14 21 0 0 0 0 79 0 14
2018 IS 48 32 8 4 8 0 0 80 12 25
2018 IS-04 45 45 0 9 0 0 0 91 9 11
2017 IS 31 49 10 3 7 0 0 79 10 29
2017 IS-04 16 59 16 0 8 0 0 76 8 12
2014 IS 46 18 11 7 11 0 7 69 19 28
2014 IS-04 42 8 8 17 25 0 0 50 42 12

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 18 3 9 3 3 0 84 13 33
2020 IS-04 53 29 0 12 0 6 0 88 13 17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 33 6 3 3 0 0 88 6 33
2020 IS-04 53 35 12 0 0 0 0 88 0 17
2019 IS 52 26 10 3 10 0 0 77 13 31
2019 IS-04 57 21 14 7 0 0 0 79 7 14
2018 IS 48 40 4 0 8 0 0 88 8 25
2018 IS-04 55 36 9 0 0 0 0 91 0 11
2017 IS 51 24 11 7 7 0 0 76 13 29
2017 IS-04 58 8 18 8 8 0 0 66 16 12
2014 IS 50 14 11 18 7 0 0 64 25 28
2014 IS-04 33 17 17 17 17 0 0 50 33 12

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 55 45 33
2020 IS-04 65 35 17

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 12 6 3 0 12 3 89 4 33
2020 IS-04 71 0 12 0 0 12 6 86 0 17

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 21 6 9 0 0 0 85 9 33
2020 IS-04 65 24 6 6 0 0 0 88 6 17
2019 IS 66 14 7 10 0 3 0 82 11 29
2019 IS-04 77 8 15 0 0 0 0 85 0 13
2018 IS 60 20 12 0 8 0 0 80 8 25
2018 IS-04 73 18 9 0 0 0 0 91 0 11
2017 IS 41 42 7 3 7 0 0 83 10 29
2017 IS-04 16 67 0 8 8 0 0 84 16 12
2014 IS 57 11 7 18 4 0 4 70 22 28
2014 IS-04 50 8 8 25 8 0 0 58 33 12
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 36 12 0 0 21 0 85 0 33
2020 IS-04 35 24 24 0 0 18 0 71 0 17
2019 IS 10 32 29 23 0 6 0 45 24 31
2019 IS-04 14 14 29 36 0 7 0 31 38 14
2018 IS 12 32 16 32 0 8 0 48 35 25
2018 IS-04 0 36 9 45 0 9 0 40 50 11
2017 IS 24 31 25 7 10 3 0 57 18 29
2017 IS-04 16 25 26 16 16 0 0 42 33 12
2014 IS 29 18 25 14 0 14 0 54 17 28
2014 IS-04 25 0 42 17 0 17 0 30 20 12

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 39 36 0 0 3 0 63 0 33
2020 IS-04 24 29 47 0 0 0 0 53 0 17
2019 IS 10 35 29 23 0 3 0 47 23 31
2019 IS-04 7 14 36 36 0 7 0 23 38 14
2018 IS 12 40 16 28 4 0 0 52 32 25
2018 IS-04 9 27 18 36 9 0 0 36 45 11
2017 IS 13 42 17 10 14 4 0 57 25 29
2017 IS-04 16 25 18 16 24 0 0 42 41 12
2014 IS 18 39 11 18 4 11 0 64 24 28
2014 IS-04 17 17 25 17 8 17 0 40 30 12

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 12 36 33 12 0 6 0 52 13 33
2020 IS-04 18 18 35 18 0 12 0 40 20 17
2019 IS 6 19 39 26 3 6 0 28 31 31
2019 IS-04 7 14 29 29 7 14 0 25 42 14
2018 IS 4 24 32 32 8 0 0 28 40 25
2018 IS-04 0 27 18 36 18 0 0 27 55 11
2017 IS 10 29 29 14 11 7 0 42 27 28
2017 IS-04 18 9 20 27 18 9 0 29 49 11
2014 IS 14 29 21 18 7 11 0 48 28 28
2014 IS-04 8 17 25 17 17 17 0 30 40 12

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 67 9 6 0 3 0 84 6 33
2020 IS-04 18 53 12 12 0 6 0 75 13 17
2019 IS 13 45 13 26 3 0 0 58 29 31
2019 IS-04 14 29 14 36 7 0 0 43 43 14
2018 IS 8 40 20 16 16 0 0 48 32 25
2018 IS-04 9 18 18 18 36 0 0 27 55 11
2017 IS 10 41 24 11 11 0 3 53 22 29
2017 IS-04 8 24 25 26 8 0 8 35 37 12
2014 IS 14 36 25 11 11 4 0 52 22 28
2014 IS-04 8 8 33 17 25 8 0 18 45 12

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 36 27 0 0 0 0 73 0 33
2020 IS-04 29 41 29 0 0 0 0 71 0 17
2019 IS 19 65 6 6 0 3 0 87 7 31
2019 IS-04 7 57 14 14 0 7 0 69 15 14
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 52 18 3 0 0 0 79 3 33
2020 IS-04 29 53 12 6 0 0 0 82 6 17
2019 IS 26 45 16 10 0 3 0 73 10 31
2019 IS-04 21 43 14 14 0 7 0 69 15 14
2018 IS 12 68 20 0 0 0 0 80 0 25
2018 IS-04 9 64 27 0 0 0 0 73 0 11
2017 IS 20 58 15 3 3 0 0 79 7 29
2017 IS-04 16 58 9 8 8 0 0 74 16 12
2014 IS 29 39 18 11 4 0 0 68 14 28
2014 IS-04 17 33 33 8 8 0 0 50 17 12

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 39 24 24 0 3 0 50 25 33
2020 IS-04 6 35 18 35 0 6 0 44 38 17
2019 IS 7 45 24 21 0 3 0 54 21 29
2019 IS-04 15 23 15 38 0 8 0 42 42 13

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 30 18 15 3 12 0 59 21 33
2020 IS-04 24 24 24 18 0 12 0 53 20 17
2019 IS 19 45 6 23 6 0 0 65 29 31
2019 IS-04 21 50 7 21 0 0 0 71 21 14
2018 IS 12 52 16 4 12 0 4 67 17 25
2018 IS-04 0 55 18 9 9 0 9 60 20 11
2017 IS 27 41 7 4 7 14 0 79 12 29
2017 IS-04 24 50 18 0 0 8 0 81 0 12
2014 IS 29 46 7 11 0 7 0 81 12 28
2014 IS-04 17 33 17 17 0 17 0 60 20 12

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 42 36 0 0 6 0 61 0 33
2020 IS-04 18 35 41 0 0 6 0 56 0 17
2019 IS 16 35 32 10 0 3 3 55 10 31
2019 IS-04 21 29 36 7 0 7 0 54 8 14
2018 IS 12 32 44 4 4 4 0 46 8 25
2018 IS-04 0 36 55 9 0 0 0 36 9 11

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 27 12 24 3 18 0 52 33 33
2020 IS-04 12 29 12 29 6 12 0 47 40 17
2019 IS 13 16 23 16 13 19 0 36 36 31
2019 IS-04 14 14 7 29 14 21 0 36 55 14
2018 IS 8 16 28 20 12 12 4 29 38 25
2018 IS-04 9 9 27 18 18 9 9 22 44 11
2017 IS 24 17 11 13 10 24 0 54 31 29
2017 IS-04 33 8 19 16 8 16 0 49 29 12
2014 IS 14 21 14 18 14 18 0 43 39 28
2014 IS-04 8 8 25 33 17 8 0 18 55 12

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 25 31 22 9 3 0 35 32 32
2020 IS-04 6 19 38 31 6 0 0 25 38 16
2019 IS 16 45 23 10 0 6 0 66 10 31
2019 IS-04 21 43 21 7 0 7 0 69 8 14
2018 IS 8 32 32 20 8 0 0 40 28 25
2018 IS-04 9 18 27 36 9 0 0 27 45 11
2017 IS 24 49 17 0 7 3 0 75 7 29
2017 IS-04 16 35 33 0 8 8 0 56 9 12
2014 IS 46 25 14 4 4 7 0 77 8 28
2014 IS-04 25 33 25 8 0 8 0 64 9 12

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 3 30 9 27 21 6 3 37 53 33
2020 IS-04 0 35 6 29 24 6 0 38 56 17
2019 IS 16 23 16 23 13 0 10 43 39 31
2019 IS-04 21 7 21 21 21 0 7 31 46 14
2018 IS 16 20 24 24 4 8 4 41 32 25
2018 IS-04 9 18 36 18 9 9 0 30 30 11
2017 IS 13 42 11 14 10 7 3 61 27 29
2017 IS-04 0 42 17 8 16 16 0 50 29 12
2014 IS 21 21 21 18 7 4 7 48 28 28
2014 IS-04 0 25 42 25 0 0 8 27 27 12

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 48 27 6 6 6 0 6 81 13 33
2020 IS-04 47 35 0 6 6 0 6 88 13 17
2019 IS 35 26 19 3 10 0 6 66 14 31
2019 IS-04 36 36 21 0 7 0 0 71 7 14

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 42 18 15 3 9 3 9 69 14 33
2020 IS-04 53 12 18 0 6 0 12 73 7 17
2019 IS 55 26 3 6 0 0 10 89 7 31
2019 IS-04 64 21 0 7 0 0 7 92 8 14

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 82 3 6 0 3 0 6 90 3 33
2020 IS-04 88 0 0 0 6 0 6 94 6 17
2019 IS 81 6 3 0 0 3 6 96 0 31
2019 IS-04 79 7 7 0 0 7 0 92 0 14

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 76 3 3 0 0 0 18 96 0 33
2020 IS-04 82 0 0 0 0 0 18 100 0 17
2019 IS 65 16 0 0 0 0 19 100 0 31
2019 IS-04 79 14 0 0 0 0 7 100 0 14

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 48 18 12 0 0 0 70 12 33
2020 IS-04 12 47 29 12 0 0 0 59 12 17
2019 IS 23 53 17 3 0 3 0 79 3 30
2019 IS-04 31 54 15 0 0 0 0 85 0 13
2018 IS 20 48 32 0 0 0 0 68 0 25
2018 IS-04 9 45 45 0 0 0 0 55 0 11
2017 IS 27 41 11 11 10 0 0 69 21 29
2017 IS-04 16 34 17 16 16 0 0 50 33 12

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 58 18 0 0 3 0 81 0 33
2020 IS-04 12 65 18 0 0 6 0 81 0 17
2019 IS 26 48 16 3 0 6 0 79 3 31
2019 IS-04 29 36 21 7 0 7 0 69 8 14
2018 IS 28 52 20 0 0 0 0 80 0 25
2018 IS-04 18 55 27 0 0 0 0 73 0 11
2017 IS 24 49 13 0 10 3 0 75 11 29
2017 IS-04 16 43 16 0 16 8 0 65 18 12
2014 IS 43 32 18 4 4 0 0 75 7 28
2014 IS-04 33 33 17 8 8 0 0 67 17 12

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 45 12 0 0 18 0 85 0 33
2020 IS-04 24 47 12 0 0 18 0 86 0 17
2019 IS 26 48 16 3 0 6 0 79 3 31
2019 IS-04 21 43 21 7 0 7 0 69 8 14
2018 IS 28 36 32 0 0 4 0 67 0 25
2018 IS-04 18 45 36 0 0 0 0 64 0 11
2017 IS 27 41 11 4 0 17 0 83 4 29
2017 IS-04 16 43 16 0 0 24 0 78 0 12
2014 IS 50 18 18 0 0 14 0 79 0 28
2014 IS-04 33 17 33 0 0 17 0 60 0 12

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 33 24 3 0 24 0 64 4 33
2020 IS-04 12 41 12 6 0 29 0 75 8 17

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 45 30 15 6 0 3 0 78 6 33
2020 IS-04 41 29 18 12 0 0 0 71 12 17

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 33 3 0 0 0 0 97 0 33
2020 IS-04 65 35 0 0 0 0 0 100 0 17
2019 IS 58 39 0 3 0 0 0 97 3 31
2019 IS-04 50 43 0 7 0 0 0 93 7 14
2018 IS 40 48 12 0 0 0 0 88 0 25
2018 IS-04 36 36 27 0 0 0 0 73 0 11
2017 IS 51 32 7 10 0 0 0 83 10 29
2017 IS-04 24 43 16 16 0 0 0 67 16 12
2014 IS 43 43 11 4 0 0 0 86 4 28
2014 IS-04 33 50 8 8 0 0 0 83 8 12

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 36 21 9 0 0 0 70 9 33
2020 IS-04 29 29 41 0 0 0 0 59 0 17
2019 IS 32 42 23 3 0 0 0 74 3 31
2019 IS-04 29 36 29 7 0 0 0 64 7 14
2018 IS 28 32 24 16 0 0 0 60 16 25
2018 IS-04 18 18 36 27 0 0 0 36 27 11
2017 IS 27 38 20 7 4 4 0 68 11 29
2017 IS-04 16 43 24 16 0 0 0 59 16 12
2014 IS 36 25 25 11 4 0 0 61 14 28
2014 IS-04 25 25 33 8 8 0 0 50 17 12

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 31 44 19 6 0 0 0 75 6 32
2020 IS-04 29 35 35 0 0 0 0 65 0 17
2019 IS 30 47 20 3 0 0 0 77 3 30
2019 IS-04 23 54 15 8 0 0 0 77 8 13
2018 IS 28 36 32 4 0 0 0 64 4 25
2018 IS-04 18 36 36 9 0 0 0 55 9 11
2017 IS 31 41 14 7 3 4 0 75 11 29
2017 IS-04 16 51 16 8 8 0 0 67 16 12
2014 IS 36 32 25 4 4 0 0 68 7 28
2014 IS-04 25 50 17 0 8 0 0 75 8 12

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 27 18 9 6 3 0 66 16 33
2020 IS-04 47 12 18 12 12 0 0 59 24 17
2019 IS 45 29 16 6 0 3 0 77 7 31
2019 IS-04 43 29 14 14 0 0 0 71 14 14
2018 IS 32 20 36 0 8 4 0 54 8 25
2018 IS-04 18 18 45 0 9 9 0 40 10 11
2017 IS 45 31 3 14 0 7 0 82 15 29
2017 IS-04 34 42 0 16 0 8 0 82 18 12
2014 IS 36 25 21 14 0 4 0 63 15 28
2014 IS-04 33 25 25 17 0 0 0 58 17 12
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 IS 15 30 55 33
2020 IS-04 18 35 47 17
2019 IS 23 39 39 31
2019 IS-04 29 43 29 14
2018 IS 20 44 36 25
2018 IS-04 27 27 45 11
2017 IS 17 59 24 29
2017 IS-04 33 42 25 12
2014 IS 25 46 29 28
2014 IS-04 17 67 17 12
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 0 100 33
2020 IS-04 0 100 17
2018 IS 20 80 25

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 6 22 9 0 41 13 33 20 32
2020 IS-04 6 13 25 19 0 25 13 30 30 16
2019 IS 6 19 16 16 3 29 10 42 32 31
2019 IS-04 7 14 14 29 0 21 14 33 44 14
2018 IS 8 29 21 8 8 21 4 50 22 24
2018 IS-04 0 30 20 10 20 10 10 38 38 10
2017 IS 7 18 4 17 14 31 10 42 52 29
2017 IS-04 0 18 9 24 16 24 8 26 60 12
2014 IS 7 18 11 11 0 46 7 54 23 28
2014 IS-04 0 0 17 17 0 67 0 0 50 12

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 6 27 33 0 0 30 3 50 0 33
2020 IS-04 6 18 41 0 0 35 0 36 0 17
2019 IS 16 32 23 13 3 13 0 56 19 31
2019 IS-04 14 36 14 14 0 21 0 64 18 14
2018 IS 13 46 8 17 0 13 4 70 20 24
2018 IS-04 10 40 0 30 0 10 10 63 38 10
2017 IS 13 35 14 10 10 17 0 59 25 29
2017 IS-04 0 34 25 0 16 24 0 45 22 12
2014 IS 18 14 29 7 0 32 0 47 11 28
2014 IS-04 0 8 50 8 0 33 0 13 13 12
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 6 9 21 3 0 58 3 38 8 33
2020 IS-04 6 12 35 6 0 41 0 30 10 17
2019 IS 10 16 10 3 0 48 13 67 8 31
2019 IS-04 7 21 7 7 0 36 21 67 17 14
2018 IS 4 28 36 0 0 28 4 47 0 25
2018 IS-04 0 45 27 0 0 18 9 63 0 11
2017 IS 7 24 15 0 3 42 10 63 7 29
2017 IS-04 8 24 27 0 0 24 16 55 0 12
2014 IS 7 14 21 0 0 57 0 50 0 28
2014 IS-04 0 0 33 0 0 67 0 0 0 12

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 6 30 27 0 0 36 0 57 0 33
2020 IS-04 6 29 41 0 0 24 0 46 0 17
2019 IS 27 33 23 3 0 10 3 69 4 30
2019 IS-04 21 43 14 7 0 14 0 75 8 14
2018 IS 12 36 32 4 0 12 4 57 5 25
2018 IS-04 9 27 36 9 0 9 9 44 11 11
2017 IS 10 42 15 0 3 30 0 74 5 29
2017 IS-04 8 24 27 0 0 41 0 55 0 12
2014 IS 14 32 18 0 0 36 0 72 0 28
2014 IS-04 0 25 25 0 0 50 0 50 0 12
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 15 33 3 15 0 0 48 18 33
2020 IS-04 29 12 47 6 6 0 0 41 12 17

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 36 15 12 6 0 0 67 18 33
2020 IS-04 24 35 24 18 0 0 0 59 18 17
2019 IS 35 23 13 0 23 3 3 62 24 31
2019 IS-04 36 14 7 0 36 0 7 54 38 14
2018 IS 32 24 20 16 8 0 0 56 24 25
2018 IS-04 36 36 9 18 0 0 0 73 18 11
2017 IS 18 18 25 18 15 0 7 38 35 28
2017 IS-04 9 18 28 28 0 0 18 32 34 11

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 12 12 21 45 9 0 0 24 55 33
2020 IS-04 0 18 18 53 12 0 0 18 65 17
2019 IS 13 42 23 19 0 0 3 57 20 31
2019 IS-04 7 43 29 21 0 0 0 50 21 14
2018 IS 16 12 40 24 8 0 0 28 32 25
2018 IS-04 9 9 55 18 9 0 0 18 27 11
2017 IS 10 14 45 14 17 0 0 24 31 29
2017 IS-04 8 8 42 9 33 0 0 16 42 12

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 12 30 27 21 9 0 0 42 30 33
2020 IS-04 0 47 29 18 6 0 0 47 24 17
2019 IS 10 27 43 17 0 0 3 38 17 30
2019 IS-04 7 36 43 14 0 0 0 43 14 14
2018 IS 20 8 44 24 4 0 0 28 28 25
2018 IS-04 9 0 64 27 0 0 0 9 27 11
2017 IS 14 17 38 21 10 0 0 31 31 29
2017 IS-04 8 8 34 34 16 0 0 16 50 12

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 9 15 12 30 30 0 3 25 63 33
2020 IS-04 6 18 12 18 41 0 6 25 63 17
2019 IS 19 29 29 10 10 3 0 50 20 31
2019 IS-04 21 36 29 7 7 0 0 57 14 14
2018 IS 12 28 20 24 16 0 0 40 40 25
2018 IS-04 9 18 27 27 18 0 0 27 45 11
2017 IS 17 14 24 21 24 0 0 31 45 29
2017 IS-04 16 0 25 16 42 0 0 16 58 12

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 39 18 12 0 0 0 70 12 33
2020 IS-04 29 47 18 6 0 0 0 76 6 17
2019 IS 45 39 10 0 0 0 6 90 0 31
2019 IS-04 50 29 14 0 0 0 7 85 0 14
2018 IS 32 44 20 0 0 0 4 79 0 25
2018 IS-04 27 45 18 0 0 0 9 80 0 11
2017 IS 35 20 21 13 3 0 7 60 18 29
2017 IS-04 34 8 25 16 8 0 8 46 27 12

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 12 27 15 9 0 0 48 24 33
2020 IS-04 35 12 29 6 18 0 0 47 24 17
2019 IS 42 48 3 0 6 0 0 90 6 31
2019 IS-04 43 43 0 0 14 0 0 86 14 14
2018 IS 32 32 24 4 8 0 0 64 12 25
2018 IS-04 18 36 18 9 18 0 0 55 27 11
2017 IS 38 18 31 3 11 0 0 55 14 29
2017 IS-04 33 17 41 0 9 0 0 50 9 12

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 15 24 15 9 0 6 48 26 33
2020 IS-04 24 29 24 18 6 0 0 53 24 17

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 30 21 9 6 0 3 63 16 33
2020 IS-04 18 29 29 6 12 0 6 50 19 17
2019 IS 23 26 23 16 13 0 0 48 29 31
2019 IS-04 21 29 21 14 14 0 0 50 29 14
2018 IS 20 24 24 24 8 0 0 44 32 25
2018 IS-04 18 18 27 18 18 0 0 36 36 11
2017 IS 21 38 14 17 10 0 0 58 28 29
2017 IS-04 8 34 17 24 16 0 0 42 41 12

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 30 24 15 3 0 3 56 19 33
2020 IS-04 24 35 29 6 0 0 6 63 6 17
2019 IS 16 48 10 26 0 0 0 65 26 31
2019 IS-04 14 57 0 29 0 0 0 71 29 14
2018 IS 8 36 24 32 0 0 0 44 32 25
2018 IS-04 0 36 27 36 0 0 0 36 36 11
2017 IS 21 14 44 14 7 0 0 35 21 29
2017 IS-04 8 18 50 16 8 0 0 26 24 12

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 36 18 15 0 0 0 67 15 33
2020 IS-04 35 35 18 12 0 0 0 71 12 17
2019 IS 26 26 23 23 3 0 0 52 26 31
2019 IS-04 36 14 21 29 0 0 0 50 29 14
2018 IS 16 24 36 16 8 0 0 40 24 25
2018 IS-04 18 9 36 18 18 0 0 27 36 11
2017 IS 27 28 21 14 10 0 0 55 24 29
2017 IS-04 16 34 25 8 16 0 0 50 24 12

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 45 30 15 6 3 0 0 76 9 33
2020 IS-04 41 41 6 6 6 0 0 82 12 17
2019 IS 45 29 13 6 6 0 0 74 13 31
2019 IS-04 43 29 7 14 7 0 0 71 21 14

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 15 21 33 18 12 0 0 36 30 33
2020 IS-04 18 18 41 18 6 0 0 35 24 17

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 18 21 24 6 0 0 48 30 33
2020 IS-04 35 24 24 18 0 0 0 59 18 17
2019 IS 42 26 26 3 3 0 0 68 6 31
2019 IS-04 29 50 14 7 0 0 0 79 7 14
2018 IS 32 32 16 12 8 0 0 64 20 25
2018 IS-04 36 36 18 9 0 0 0 73 9 11
2017 IS 37 21 21 18 3 0 0 58 21 29
2017 IS-04 41 26 17 8 8 0 0 66 16 12

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 38 31 16 13 3 0 0 69 16 32
2020 IS-04 41 29 24 0 6 0 0 71 6 17
2019 IS 61 26 13 0 0 0 0 87 0 31
2019 IS-04 43 36 21 0 0 0 0 79 0 14
2018 IS 56 16 28 0 0 0 0 72 0 25
2018 IS-04 36 18 45 0 0 0 0 55 0 11
2017 IS 52 24 14 7 0 0 3 78 7 29
2017 IS-04 50 25 16 8 0 0 0 76 8 12

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 30 27 12 6 0 0 55 18 33
2020 IS-04 29 35 24 6 6 0 0 65 12 17

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 15 6 6 0 0 9 87 7 33
2020 IS-04 76 12 6 0 0 0 6 94 0 17
2019 IS 81 10 0 0 0 0 10 100 0 31
2019 IS-04 79 14 0 0 0 0 7 100 0 14
2018 IS 80 16 0 0 0 4 0 100 0 25
2018 IS-04 82 18 0 0 0 0 0 100 0 11

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 85 9 3 0 0 0 3 97 0 33
2020 IS-04 94 6 0 0 0 0 0 100 0 17
2019 IS 77 16 3 0 3 0 0 94 3 31
2019 IS-04 71 29 0 0 0 0 0 100 0 14
2018 IS 72 12 4 8 0 0 4 88 8 25
2018 IS-04 64 9 9 9 0 0 9 80 10 11
2017 IS 76 3 7 10 0 0 3 82 11 29
2017 IS-04 76 0 16 8 0 0 0 76 8 12

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 67 24 9 0 0 0 0 91 0 33
2020 IS-04 65 24 12 0 0 0 0 88 0 17
2019 IS 52 23 16 3 6 0 0 74 10 31
2019 IS-04 43 29 29 0 0 0 0 71 0 14
2018 IS 48 24 16 4 8 0 0 72 12 25
2018 IS-04 18 36 36 0 9 0 0 55 9 11
2017 IS 41 18 27 10 0 0 3 61 11 29
2017 IS-04 50 9 33 8 0 0 0 59 8 12

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 81 13 3 3 0 0 0 94 3 32
2020 IS-04 81 13 0 6 0 0 0 94 6 16
2019 IS 55 16 23 6 0 0 0 71 6 31
2019 IS-04 50 21 21 7 0 0 0 71 7 14
2018 IS 36 32 16 12 4 0 0 68 16 25
2018 IS-04 27 27 27 18 0 0 0 55 18 11
2017 IS 49 17 20 10 0 0 3 68 11 29
2017 IS-04 34 18 41 8 0 0 0 51 8 12

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 58 15 3 6 0 0 18 89 7 33
2020 IS-04 71 6 0 0 0 0 24 100 0 17
2019 IS 55 13 10 3 3 0 16 81 8 31
2019 IS-04 71 7 7 0 0 0 14 92 0 14
2018 IS 52 16 4 0 8 0 20 85 10 25
2018 IS-04 36 18 0 0 0 0 45 100 0 11
2017 IS 48 14 3 7 4 0 24 82 13 29
2017 IS-04 41 9 0 0 0 0 50 100 0 12

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 73 21 0 3 0 0 3 97 3 33
2020 IS-04 82 18 0 0 0 0 0 100 0 17
2019 IS 81 6 10 0 0 0 3 90 0 31
2019 IS-04 79 7 14 0 0 0 0 86 0 14
2018 IS 80 12 4 4 0 0 0 92 4 25
2018 IS-04 73 18 9 0 0 0 0 91 0 11
2017 IS 79 4 3 3 0 0 10 93 4 29
2017 IS-04 66 9 8 0 0 0 16 90 0 12

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 75 13 6 3 0 0 3 90 3 32
2020 IS-04 75 19 6 0 0 0 0 94 0 16
2019 IS 84 6 0 3 3 0 3 93 7 31
2019 IS-04 86 7 0 7 0 0 0 93 7 14
2018 IS 72 12 0 8 4 0 4 88 13 25
2018 IS-04 55 27 0 0 9 0 9 90 10 11
2017 IS 66 10 0 7 7 0 10 84 16 29
2017 IS-04 59 16 0 8 0 0 16 90 10 12

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 24 21 9 3 0 3 66 13 33
2020 IS-04 24 29 29 12 6 0 0 53 18 17
2019 IS 48 32 10 3 3 0 3 83 7 31
2019 IS-04 50 43 7 0 0 0 0 93 0 14
2018 IS 48 32 8 4 8 0 0 80 12 25
2018 IS-04 45 27 9 0 18 0 0 73 18 11
2017 IS 49 34 10 4 0 0 3 86 4 29
2017 IS-04 58 24 0 9 0 0 8 90 10 12

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 18 33 33 3 9 0 3 53 13 33
2020 IS-04 18 41 24 6 12 0 0 59 18 17

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 6 18 61 12 3 0 0 24 15 33
2020 IS-04 0 12 71 12 6 0 0 12 18 17
2019 IS 19 26 52 3 0 0 0 45 3 31
2019 IS-04 14 21 57 7 0 0 0 36 7 14
2018 IS 12 24 44 20 0 0 0 36 20 25
2018 IS-04 9 18 36 36 0 0 0 27 36 11
2017 IS 3 21 52 20 0 0 3 25 21 29
2017 IS-04 0 8 67 24 0 0 0 8 24 12

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 3 30 45 12 9 0 0 21 33 33
2020 IS-04 6 29 47 12 6 0 0 18 35 17
2019 IS 3 21 34 24 17 0 0 41 24 29
2019 IS-04 8 15 54 15 8 0 0 23 23 13
2018 IS 4 28 28 20 20 0 0 40 32 25
2018 IS-04 9 36 36 9 9 0 0 18 45 11
2017 IS 3 41 24 14 14 0 4 29 46 29
2017 IS-04 8 58 25 8 0 0 0 8 66 12

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 33 45 9 9 0 3 0 81 9 33
2020 IS-04 29 47 18 6 0 0 0 76 6 17
2019 IS 23 29 39 6 0 3 0 53 7 31
2019 IS-04 29 21 43 7 0 0 0 50 7 14
2018 IS 17 29 29 13 4 8 0 50 18 24
2018 IS-04 0 36 36 9 9 9 0 40 20 11
2017 IS 7 24 42 7 7 14 0 35 16 29
2017 IS-04 0 24 51 8 0 16 0 29 10 12

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 27 27 30 6 0 9 0 60 7 33
2020 IS-04 29 29 29 0 0 12 0 67 0 17

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 45 30 12 9 3 0 0 76 12 33
2020 IS-04 47 29 12 6 6 0 0 76 12 17

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 64 21 6 3 0 6 0 90 3 33
2020 IS-04 59 24 6 0 0 12 0 93 0 17

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 24 36 27 12 0 0 0 61 12 33
2020 IS-04 24 24 29 24 0 0 0 47 24 17
2019 IS 19 39 26 13 0 3 0 60 13 31
2019 IS-04 21 29 36 14 0 0 0 50 14 14
2018 IS 17 33 21 25 4 0 0 50 29 24
2018 IS-04 9 27 18 36 9 0 0 36 45 11
2017 IS 17 35 21 21 7 0 0 52 28 29
2017 IS-04 16 17 26 33 8 0 0 34 41 12

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 33 12 3 0 0 0 85 3 33
2020 IS-04 53 35 12 0 0 0 0 88 0 17

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 45 42 9 3 0 0 0 88 3 33
2020 IS-04 41 47 6 6 0 0 0 88 6 17

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 39 24 27 0 3 0 6 68 3 33
2020 IS-04 35 18 35 0 0 0 12 60 0 17

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 52 36 6 0 0 6 0 94 0 33
2020 IS-04 41 41 6 0 0 12 0 93 0 17

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 88 12 0 0 0 0 0 100 0 33
2020 IS-04 88 12 0 0 0 0 0 100 0 17

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 30 9 6 0 0 0 85 6 33
2020 IS-04 47 29 12 12 0 0 0 76 12 17

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 27 9 3 6 0 0 82 9 33
2020 IS-04 53 24 12 6 6 0 0 76 12 17

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 55 24 12 3 3 3 0 81 6 33
2020 IS-04 47 35 18 0 0 0 0 82 0 17

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 40 20 10 0 0 0 70 10 10

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 100 0 10

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 0 30 40 30 0 0 0 30 30 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 3 97 33
2020 IS-04 6 94 17

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 IS 15 85 33
2020 IS-04 18 82 17
2019 IS 10 90 31
2019 IS-04 21 79 14
2017 IS 24 76 29
2014 IS 21 79 28

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 36 36 18 0 0 0 9 80 0 33
2020 IS-04 35 53 12 0 0 0 0 88 0 17
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 21 61 18 0 74 26 33
2020 IS-04 35 47 18 0 57 43 17

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 IS 30 18 21 12 3 6 9 57 18 33
2020 IS-04 29 29 18 12 6 0 6 63 19 17
2019 IS 33 20 17 13 7 0 10 59 22 30
2019 IS-04 43 21 7 21 7 0 0 64 29 14
2018 IS 32 12 28 8 8 4 8 50 18 25
2018 IS-04 36 18 18 0 9 9 9 67 11 11
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