2020 Public Service Employee Survey Results for Library and Archives Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - HR

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	13	53	8	22	5	66	27	79
2020	HR-02	16	53	11	18	2	69	20	45
2020	HR-03	9	57	0	26	9	65	35	23

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	70	16	6	8	0	0	86	8	79
2020	HR-02	71	11	9	9	0	0	82	9	45
2020	HR-03	65	26	4	4	0	0	91	4	23
2017	HR	54	40	1	4	0	0	94	4	69
2017	HR-02	58	35	2	5	0	0	93	5	43
2017	HR-03	47	47	0	5	0	0	95	5	19
2014	HR	51	31	9	6	1	1	84	7	70
2014	HR-02	55	30	7	5	0	2	87	5	40
2014	HR-03	48	38	10	5	0	0	86	5	21

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	22	38	15	16	9	59	25	79
2020	HR-02	29	38	16	13	4	67	18	45
2020	HR-03	13	48	9	17	13	61	30	23
2019	HR	43	35	7	12	3	78	16	89
2019	HR-02	41	43	7	6	4	83	9	54
2019	HR-03	40	28	4	24	4	68	28	25
2017	HR	32	40	11	17	0	72	17	69
2017	HR-02	32	42	12	14	0	74	14	43
2017	HR-03	42	26	11	21	0	68	21	19
2014	HR	31	43	9	14	3	74	17	70
2014	HR-02	33	40	12	15	0	73	15	40
2014	HR-03	38	48	5	0	10	86	10	21

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	28	47	11	10	3	1	76	13	79
2020	HR-02	29	53	11	7	0	0	82	7	45
2020	HR-03	30	39	9	13	4	4	73	18	23
2019	HR	23	47	11	14	4	0	70	19	90
2019	HR-02	20	46	11	15	7	0	67	22	54
2019	HR-03	36	44	8	12	0	0	80	12	25
2018	HR	17	49	11	20	3	0	67	23	75
2018	HR-02	14	43	9	30	5	0	57	34	44
2018	HR-03	25	60	5	10	0	0	85	10	20
2017	HR	18	46	12	22	1	1	64	24	68
2017	HR-02	21	45	9	21	2	2	67	24	43
2017	HR-03	11	44	17	28	0	0	56	28	18
2014	HR	19	40	11	24	6	0	59	30	70
2014	HR-02	23	32	5	38	2	0	55	40	40
2014	HR-03	14	48	24	5	10	0	62	14	21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	28	46	11	13	3	0	73	15	79
2020	HR-02	36	44	11	9	0	0	80	9	45
2020	HR-03	17	43	13	17	9	0	61	26	23
2019	HR	41	41	7	10	1	0	82	11	90
2019	HR-02	41	39	7	11	2	0	80	13	54
2019	HR-03	44	44	8	4	0	0	88	4	25
2017	HR	41	46	9	3	0	1	88	3	69
2017	HR-02	40	49	7	2	0	2	91	2	43
2017	HR-03	42	37	16	5	0	0	79	5	19
2014	HR	36	41	14	6	1	1	78	7	70
2014	HR-02	40	40	10	7	0	2	82	8	40
2014	HR-03	33	38	19	5	5	0	71	10	21

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	48	28	11	10	1	1	0	77	12	79
2020	HR-02	51	27	13	4	2	2	0	80	7	45
2020	HR-03	48	30	4	17	0	0	0	78	17	23
2019	HR	54	23	10	9	3	0	0	78	12	90
2019	HR-02	52	28	11	6	4	0	0	80	9	54
2019	HR-03	56	16	8	20	0	0	0	72	20	25
2018	HR	54	24	14	4	3	1	0	79	7	76
2018	HR-02	50	27	14	5	2	2	0	79	7	44
2018	HR-03	62	14	19	5	0	0	0	76	5	21
2017	HR	48	32	8	12	0	1	0	81	12	69
2017	HR-02	44	35	10	9	0	2	0	80	9	43
2017	HR-03	58	21	5	16	0	0	0	79	16	19
2014	HR	39	39	9	7	4	0	3	79	12	70
2014	HR-02	43	42	5	5	2	0	2	87	8	40
2014	HR-03	38	19	19	14	5	0	5	60	20	21

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	39	41	11	8	1	80	9	79
2020	HR-02	38	44	11	4	2	82	7	45
2020	HR-03	43	26	13	17	0	70	17	23
2019	HR	56	23	4	12	4	79	17	90
2019	HR-02	57	22	0	15	6	80	20	54
2019	HR-03	52	20	12	12	4	72	16	25
2018	HR	53	31	7	5	4	84	9	75
2018	HR-02	49	33	9	5	5	81	9	43
2018	HR-03	62	19	5	10	5	81	14	21
2017	HR	47	40	4	6	3	87	9	69
2017	HR-02	42	44	5	5	5	86	9	43
2017	HR-03	47	42	5	5	0	89	5	19
2014	HR	41	41	13	3	1	83	4	70
2014	HR-02	45	37	15	2	0	83	2	40
2014	HR-03	33	43	14	5	5	76	10	21

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	32	33	14	16	5	0	65	22	79
2020	HR-02	38	38	18	7	0	0	76	7	45
2020	HR-03	26	22	4	35	13	0	48	48	23
2019	HR	39	37	8	6	11	0	76	17	90
2019	HR-02	41	39	2	7	11	0	80	19	54
2019	HR-03	32	40	16	4	8	0	72	12	25
2018	HR	29	41	9	16	4	1	71	20	76
2018	HR-02	30	36	7	20	5	2	67	26	44
2018	HR-03	24	52	5	14	5	0	76	19	21
2017	HR	28	38	13	10	12	0	65	22	69
2017	HR-02	31	37	12	7	14	0	68	21	43
2017	HR-03	32	42	16	5	5	0	74	11	19
2014	HR	24	47	9	11	7	1	72	19	70
2014	HR-02	33	40	7	12	5	2	74	18	40
2014	HR-03	14	57	10	5	14	0	71	19	21

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	38	38	13	9	3	0	76	11	79
2020	HR-02	42	42	13	2	0	0	84	2	45
2020	HR-03	35	35	4	22	4	0	70	26	23
2019	HR	39	44	3	10	2	1	84	12	90
2019	HR-02	39	48	2	7	2	2	89	9	54
2019	HR-03	40	36	8	12	4	0	76	16	25
2018	HR	30	50	7	9	4	0	80	13	76
2018	HR-02	23	59	2	11	5	0	82	16	44
2018	HR-03	43	33	14	5	5	0	76	10	21
2017	HR	20	55	12	10	3	0	75	13	69
2017	HR-02	18	55	12	12	2	0	74	14	43
2017	HR-03	32	42	16	5	5	0	74	11	19

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	53	30	13	3	1	0	84	4	79
2020	HR-02	49	38	13	0	0	0	87	0	45
2020	HR-03	57	13	17	9	4	0	70	13	23
2019	HR	54	37	8	0	1	0	91	1	90
2019	HR-02	50	37	11	0	2	0	87	2	54
2019	HR-03	60	36	4	0	0	0	96	0	25
2018	HR	54	30	7	7	3	0	84	9	76
2018	HR-02	50	32	5	9	5	0	82	14	44
2018	HR-03	62	24	10	5	0	0	86	5	21
2017	HR	38	47	10	6	0	0	84	6	69
2017	HR-02	37	49	9	5	0	0	86	5	43
2017	HR-03	42	47	11	0	0	0	89	0	19
2014	HR	44	43	4	6	1	1	88	7	70
2014	HR-02	43	45	2	7	0	2	90	8	40
2014	HR-03	48	33	10	5	5	0	81	10	21

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	33	32	10	22	4	65	25	79
2020	HR-02	38	36	9	18	0	73	18	45
2020	HR-03	35	17	13	26	9	52	35	23
2019	HR	46	29	10	8	8	74	16	90
2019	HR-02	46	28	7	11	7	74	19	54
2019	HR-03	44	32	16	0	8	76	8	25
2018	HR	34	37	9	13	7	71	20	76
2018	HR-02	32	36	9	14	9	68	23	44
2018	HR-03	29	43	10	14	5	71	19	21
2017	HR	32	32	12	14	10	64	25	69
2017	HR-02	33	28	14	14	12	61	25	43
2017	HR-03	37	37	11	11	5	74	16	19

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	55	32	8	5	0	0	87	5	78
2020	HR-02	45	39	11	5	0	0	84	5	44
2020	HR-03	57	30	4	9	0	0	87	9	23
2019	HR	66	23	7	3	1	0	89	4	90
2019	HR-02	61	28	7	2	2	0	89	4	54
2019	HR-03	64	20	8	8	0	0	84	8	25
2018	HR	62	26	5	7	0	0	88	7	74
2018	HR-02	60	26	10	5	0	0	86	5	42
2018	HR-03	67	19	0	14	0	0	86	14	21
2017	HR	57	26	10	6	1	0	83	7	69
2017	HR-02	56	28	9	5	2	0	84	7	43
2017	HR-03	53	32	16	0	0	0	84	0	19
2014	HR	67	23	7	1	0	1	91	1	70
2014	HR-02	68	22	7	0	0	2	92	0	40
2014	HR-03	62	24	10	5	0	0	86	5	21

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	25	35	22	14	4	0	61	18	79
2020	HR-02	29	29	27	13	2	0	58	16	45
2020	HR-03	30	43	9	13	4	0	74	17	23
2019	HR	37	37	10	10	7	0	73	17	90
2019	HR-02	37	33	11	11	7	0	70	19	54
2019	HR-03	32	44	12	8	4	0	76	12	25
2018	HR	31	39	7	15	8	1	70	23	75
2018	HR-02	26	33	7	23	9	2	60	33	43
2018	HR-03	29	52	10	5	5	0	81	10	21
2017	HR	23	51	7	7	12	0	74	19	69
2017	HR-02	25	47	5	12	12	0	72	23	43
2017	HR-03	26	58	11	0	5	0	84	5	19
2014	HR	16	39	9	24	13	0	54	37	70
2014	HR-02	20	40	5	25	10	0	60	35	40
2014	HR-03	10	38	14	24	14	0	48	38	21

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	33	28	19	18	3	61	20	79
2020	HR-02	36	27	22	16	0	62	16	45
2020	HR-03	35	30	9	17	9	65	26	23
2019	HR	46	32	9	4	9	78	13	90
2019	HR-02	46	28	9	6	11	74	17	54
2019	HR-03	44	40	8	0	8	84	8	25
2018	HR	37	39	9	9	5	76	14	76
2018	HR-02	27	43	9	11	9	70	20	44
2018	HR-03	48	33	14	5	0	81	5	21
2017	HR	32	39	12	7	10	71	17	69
2017	HR-02	37	35	9	9	9	72	18	43
2017	HR-03	26	53	11	5	5	79	11	19
2014	HR	26	49	7	10	9	74	19	70
2014	HR-02	30	45	7	10	7	75	17	40
2014	HR-03	29	48	10	0	14	76	14	21

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	25	42	13	16	4	0	0	67	20	79
2020	HR-02	31	47	11	11	0	0	0	78	11	45
2020	HR-03	22	30	17	22	9	0	0	52	30	23
2019	HR	33	40	11	10	4	0	1	74	15	90
2019	HR-02	35	46	7	6	6	0	0	81	11	54
2019	HR-03	32	24	20	20	0	0	4	58	21	25
2018	HR	25	49	12	11	3	0	1	75	13	76
2018	HR-02	23	50	11	11	2	0	2	74	14	44
2018	HR-03	29	43	14	10	5	0	0	71	14	21
2017	HR	22	54	10	7	6	1	0	77	13	69
2017	HR-02	25	51	9	7	7	0	0	77	14	43
2017	HR-03	21	53	11	11	5	0	0	74	16	19
2014	HR	14	50	11	13	10	1	0	65	23	70
2014	HR-02	15	55	5	12	10	2	0	72	23	40
2014	HR-03	14	38	19	14	14	0	0	52	29	21

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	51	33	11	4	1	84	5	79
2020	HR-02	53	36	7	2	2	89	4	45
2020	HR-03	48	26	17	9	0	74	9	23
2019	HR	54	29	9	6	2	83	8	89
2019	HR-02	58	25	9	4	4	83	8	53
2019	HR-03	44	36	8	12	0	80	12	25
2018	HR	51	33	9	5	1	84	7	76
2018	HR-02	52	32	9	5	2	84	7	44
2018	HR-03	52	29	10	10	0	81	10	21
2017	HR	48	35	10	7	0	83	7	69
2017	HR-02	46	38	9	7	0	84	7	43
2017	HR-03	53	32	11	5	0	84	5	19
2014	HR	49	41	7	1	1	90	3	70
2014	HR-02	50	42	5	2	0	93	2	40
2014	HR-03	43	38	14	0	5	81	5	21

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	46	25	19	3	5	0	3	73	8	79
2020	HR-02	58	20	20	0	0	0	2	80	0	45
2020	HR-03	30	35	13	4	13	0	4	68	18	23
2019	HR	46	31	11	3	6	0	3	79	9	90
2019	HR-02	50	33	9	4	0	0	4	87	4	54
2019	HR-03	36	36	8	0	16	0	4	75	17	25
2018	HR	36	38	11	7	5	3	1	77	12	76
2018	HR-02	43	39	7	5	0	5	2	88	5	44
2018	HR-03	24	33	19	10	14	0	0	57	24	21
2017	HR	35	33	18	4	9	1	0	69	13	69
2017	HR-02	39	30	19	5	5	2	0	71	9	43
2017	HR-03	21	42	11	5	21	0	0	63	26	19
2014	HR	33	41	16	6	3	0	1	75	9	70
2014	HR-02	35	45	12	2	2	0	2	82	5	40
2014	HR-03	38	33	10	14	5	0	0	71	19	21

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	10	18	41	18	11	0	3	30	29	79
2020	HR-02	7	13	36	24	18	0	2	43	20	45
2020	HR-03	9	17	57	13	0	0	4	14	27	23
2019	HR	4	14	44	23	12	1	0	36	19	90
2019	HR-02	2	17	44	24	11	2	0	36	19	54
2019	HR-03	8	8	52	24	8	0	0	32	16	25
2018	HR	4	18	50	22	4	0	1	27	23	76
2018	HR-02	2	25	50	18	5	0	0	23	27	44
2018	HR-03	10	10	48	24	5	0	5	30	20	21
2017	HR	6	22	44	22	3	1	3	26	29	69
2017	HR-02	2	23	49	18	2	2	2	22	27	43
2017	HR-03	11	16	42	21	5	0	5	28	28	19
2014	HR	31	26	31	7	3	1	0	10	58	70
2014	HR-02	20	30	40	2	5	2	0	8	51	40
2014	HR-03	48	14	29	10	0	0	0	10	62	21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	15	18	37	19	9	1	1	29	34	79
2020	HR-02	13	16	33	20	13	2	2	35	30	45
2020	HR-03	13	22	43	17	4	0	0	22	35	23
2019	HR	6	11	22	40	19	0	1	60	17	89
2019	HR-02	8	8	21	42	21	0	2	63	15	53
2019	HR-03	0	12	28	40	20	0	0	60	12	25
2018	HR	1	7	46	34	8	3	1	44	8	76
2018	HR-02	2	2	41	41	9	5	0	52	5	44
2018	HR-03	0	14	48	24	10	0	5	35	15	21
2017	HR	6	12	41	27	12	0	3	40	18	69
2017	HR-02	5	9	45	23	16	0	2	40	14	43
2017	HR-03	5	5	47	32	5	0	5	39	11	19
2014	HR	36	29	30	1	1	1	1	3	66	70
2014	HR-02	30	32	30	0	2	2	2	3	66	40
2014	HR-03	43	19	33	5	0	0	0	5	62	21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	15	14	39	25	6	0	0	32	29	79
2020	HR-02	9	11	42	29	9	0	0	38	20	45
2020	HR-03	17	22	43	13	4	0	0	17	39	23
2019	HR	10	21	39	19	8	2	1	28	32	90
2019	HR-02	11	17	41	19	9	2	2	29	29	54
2019	HR-03	8	24	40	20	4	4	0	25	33	25
2018	HR	9	30	32	21	4	4	0	26	41	76
2018	HR-02	7	39	32	14	7	2	0	21	47	44
2018	HR-03	14	19	29	29	0	10	0	32	37	21
2017	HR	17	23	41	14	3	0	1	18	41	69
2017	HR-02	16	23	42	12	5	0	2	17	40	43
2017	HR-03	5	32	42	21	0	0	0	21	37	19
2014	HR	51	17	21	6	1	0	3	7	71	70
2014	HR-02	43	20	27	5	0	0	5	5	66	40
2014	HR-03	62	14	14	5	5	0	0	10	76	21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	3	10	15	46	27	0	0	72	13	79
2020	HR-02	2	2	11	44	40	0	0	84	4	45
2020	HR-03	0	17	26	43	13	0	0	57	17	23
2019	HR	3	3	30	39	23	1	0	63	7	90
2019	HR-02	4	0	20	41	33	2	0	75	4	54
2019	HR-03	4	8	40	40	8	0	0	48	12	25
2018	HR	1	8	29	36	21	3	1	60	10	75
2018	HR-02	0	9	19	40	28	5	0	71	10	43
2018	HR-03	5	10	38	29	14	0	5	45	15	21
2017	HR	7	6	29	44	12	0	1	57	13	68
2017	HR-02	5	7	26	50	9	0	2	61	12	42
2017	HR-03	11	5	37	32	16	0	0	47	16	19
2014	HR	21	19	30	17	10	0	3	28	41	70
2014	HR-02	20	10	27	22	15	0	5	39	32	40
2014	HR-03	19	33	38	5	5	0	0	10	52	21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	27	23	26	9	10	1	3	20	53	77
2020	HR-02	16	23	30	9	18	2	2	29	40	44
2020	HR-03	32	27	27	9	0	0	5	10	62	22
2019	HR	14	20	28	17	19	0	2	36	35	90
2019	HR-02	9	15	33	17	24	0	2	42	25	54
2019	HR-03	20	24	24	20	8	0	4	29	46	25
2018	HR	16	21	37	12	9	1	4	22	39	76
2018	HR-02	7	23	39	11	16	2	2	29	31	44
2018	HR-03	33	14	38	10	0	0	5	10	50	21
2017	HR	23	14	45	12	3	0	3	15	39	69
2017	HR-02	21	9	54	12	2	0	2	14	31	43
2017	HR-03	26	26	37	5	0	0	5	6	56	19
2014	HR	36	27	23	7	1	0	6	9	67	70
2014	HR-02	33	22	22	10	2	0	10	14	61	40
2014	HR-03	38	38	19	5	0	0	0	5	76	21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	6	13	32	25	16	6	1	44	21	77
2020	HR-02	5	14	28	19	26	7	2	49	21	43
2020	HR-03	9	9	43	26	4	9	0	33	19	23
2019	HR	2	18	22	37	20	0	1	57	20	90
2019	HR-02	2	20	20	30	26	0	2	57	23	54
2019	HR-03	4	8	24	52	12	0	0	64	12	25
2018	HR	3	9	33	36	12	4	4	51	13	76
2018	HR-02	2	9	30	34	18	5	2	56	12	44
2018	HR-03	0	10	29	48	5	5	5	58	11	21
2017	HR	7	12	30	30	13	1	6	47	20	69
2017	HR-02	2	9	25	35	18	2	8	59	13	43
2017	HR-03	11	16	37	32	0	0	5	33	28	19
2014	HR	24	27	33	4	6	1	4	11	55	70
2014	HR-02	15	33	32	7	5	2	5	14	51	40
2014	HR-03	29	29	29	0	10	0	5	10	60	21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	14	16	41	20	8	0	1	28	31	79
2020	HR-02	7	13	51	16	13	0	0	29	20	45
2020	HR-03	17	22	39	17	0	0	4	18	41	23
2019	HR	13	21	33	20	10	1	1	31	35	90
2019	HR-02	13	24	30	19	13	0	2	32	38	54
2019	HR-03	12	20	36	20	8	4	0	29	33	25
2018	HR	9	24	38	20	7	3	0	27	34	76
2018	HR-02	7	23	43	14	9	5	0	24	31	44
2018	HR-03	10	33	19	33	5	0	0	38	43	21
2017	HR	12	26	45	10	3	1	3	14	39	69
2017	HR-02	7	32	35	14	5	2	5	20	42	43
2017	HR-03	5	21	68	5	0	0	0	5	26	19
2014	HR	41	24	26	4	1	1	1	6	68	70
2014	HR-02	35	27	25	5	3	2	2	8	66	40
2014	HR-03	48	24	29	0	0	0	0	0	71	21

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	8	18	47	22	3	3	25	26	78
2020	HR-02	2	14	55	23	2	5	26	17	44
2020	HR-03	9	30	43	13	4	0	17	39	23
2019	HR	12	29	43	9	7	0	16	41	90
2019	HR-02	11	22	46	9	11	0	20	33	54
2019	HR-03	16	40	32	12	0	0	12	56	25

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	24	29	19	14	4	6	4	59	20	79
2020	HR-02	29	29	27	7	0	4	4	63	7	45
2020	HR-03	22	22	4	26	9	13	4	53	42	23
2019	HR	24	27	14	8	10	11	6	61	21	90
2019	HR-02	28	22	11	2	15	15	7	64	21	54
2019	HR-03	20	32	20	16	4	8	0	57	22	25
2018	HR	26	32	18	9	5	7	3	64	16	76
2018	HR-02	25	32	16	11	7	9	0	63	20	44
2018	HR-03	38	29	24	10	0	0	0	67	10	21
2017	HR	22	35	13	6	10	8	7	66	19	69
2017	HR-02	23	35	14	2	14	8	5	66	18	43
2017	HR-03	16	32	16	5	5	11	16	64	14	19
2014	HR	37	31	13	6	1	3	9	77	8	70
2014	HR-02	40	30	15	2	0	5	7	80	3	40
2014	HR-03	29	24	14	14	5	0	14	61	22	21

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	57	20	8	11	3	1	0	78	14	79
2020	HR-02	56	27	11	4	0	2	0	84	5	45
2020	HR-03	57	17	0	26	0	0	0	74	26	23
2019	HR	50	28	6	10	7	0	0	78	17	90
2019	HR-02	56	26	2	7	9	0	0	81	17	54
2019	HR-03	40	32	12	16	0	0	0	72	16	25
2018	HR	41	28	12	12	3	3	1	72	15	75
2018	HR-02	36	32	14	9	5	5	0	71	14	44
2018	HR-03	38	33	10	19	0	0	0	71	19	21
2017	HR	33	45	6	6	6	4	0	82	12	69
2017	HR-02	30	49	5	5	7	5	0	83	12	43
2017	HR-03	42	37	11	0	5	5	0	83	6	19
2014	HR	49	30	10	7	1	1	0	81	9	69
2014	HR-02	52	28	15	5	0	0	0	80	5	40
2014	HR-03	48	24	5	14	5	5	0	75	20	21

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	60	26	6	6	0	1	0	87	6	78
2020	HR-02	68	23	5	2	0	2	0	93	2	44
2020	HR-03	43	39	9	9	0	0	0	83	9	23
2019	HR	64	21	7	3	4	0	0	86	8	90
2019	HR-02	67	22	4	0	7	0	0	89	7	54
2019	HR-03	60	16	16	8	0	0	0	76	8	25
2018	HR	47	37	8	4	3	0	1	85	7	76
2018	HR-02	43	41	7	7	2	0	0	84	9	44
2018	HR-03	43	43	14	0	0	0	0	86	0	21
2017	HR	45	45	0	6	4	0	0	90	10	69
2017	HR-02	42	46	0	7	5	0	0	88	12	43
2017	HR-03	58	32	0	5	5	0	0	89	11	19
2014	HR	57	40	3	0	0	0	0	97	0	70
2014	HR-02	58	40	2	0	0	0	0	98	0	40
2014	HR-03	57	38	5	0	0	0	0	95	0	21

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	48	35	13	3	0	1	0	85	3	79
2020	HR-02	47	36	11	4	0	2	0	84	5	45
2020	HR-03	48	35	17	0	0	0	0	83	0	23
2019	HR	51	32	10	4	1	1	0	84	6	90
2019	HR-02	54	30	7	6	2	2	0	85	8	54
2019	HR-03	48	36	12	4	0	0	0	84	4	25
2018	HR	39	45	11	1	0	3	1	88	1	76
2018	HR-02	34	48	14	0	0	5	0	86	0	44
2018	HR-03	43	43	10	5	0	0	0	86	5	21

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	46	28	5	5	3	9	4	85	9	78
2020	HR-02	48	30	5	5	2	9	2	87	8	44
2020	HR-03	30	30	9	9	4	13	4	74	16	23

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	44	35	11	8	1	0	0	80	9	79
2020	HR-02	36	49	9	7	0	0	0	84	7	45
2020	HR-03	52	22	13	9	4	0	0	74	13	23
2019	HR	47	33	7	3	5	2	3	84	8	88
2019	HR-02	38	37	10	4	2	4	6	83	6	52
2019	HR-03	52	32	4	0	12	0	0	84	12	25

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	51	23	10	11	5	0	0	73	16	79
2020	HR-02	56	22	11	9	2	0	0	78	11	45
2020	HR-03	39	26	9	17	9	0	0	65	26	23
2019	HR	47	28	12	6	7	0	1	75	12	90
2019	HR-02	48	28	13	2	7	0	2	77	9	54
2019	HR-03	36	36	16	8	4	0	0	72	12	25
2018	HR	43	34	9	8	4	1	0	79	12	76
2018	HR-02	43	30	9	9	7	2	0	74	16	44
2018	HR-03	38	52	5	5	0	0	0	90	5	21
2017	HR	48	24	14	6	6	1	1	73	12	69
2017	HR-02	44	21	16	9	7	2	0	67	17	43
2017	HR-03	53	32	11	0	5	0	0	84	5	19
2014	HR	44	37	7	6	3	1	1	84	9	70
2014	HR-02	48	30	12	2	2	2	2	82	5	40
2014	HR-03	33	48	0	14	5	0	0	81	19	21

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	54	25	9	9	3	80	11	79
2020	HR-02	60	18	16	7	0	78	7	45
2020	HR-03	39	43	0	13	4	83	17	23

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	48	28	14	6	4	0	0	76	10	79
2020	HR-02	49	31	16	2	2	0	0	80	4	45
2020	HR-03	43	26	9	17	4	0	0	70	22	23
2019	HR	57	22	7	7	8	0	0	79	14	90
2019	HR-02	61	22	7	4	6	0	0	83	9	54
2019	HR-03	44	24	8	12	12	0	0	68	24	25
2018	HR	55	22	8	7	7	1	0	79	13	76
2018	HR-02	52	23	7	9	7	2	0	77	16	44
2018	HR-03	57	24	10	5	5	0	0	81	10	21
2017	HR	39	39	6	3	12	0	1	79	15	69
2017	HR-02	37	35	8	5	16	0	0	72	21	43
2017	HR-03	42	47	5	0	5	0	0	89	5	19
2014	HR	51	31	3	7	4	3	0	85	12	70
2014	HR-02	55	33	0	5	2	5	0	92	8	40
2014	HR-03	43	29	10	10	10	0	0	71	19	21

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	HR	47	53	78
2020	HR-02	45	55	44
2020	HR-03	52	48	23

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	62	15	9	1	1	5	6	87	3	79
2020	HR-02	62	11	13	2	0	7	4	83	3	45
2020	HR-03	61	22	0	0	4	0	13	95	5	23

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	56	23	11	6	4	0	0	78	10	79
2020	HR-02	58	29	11	2	0	0	0	87	2	45
2020	HR-03	52	17	4	17	9	0	0	70	26	23
2019	HR	57	20	9	7	8	0	0	77	14	90
2019	HR-02	65	19	6	4	7	0	0	83	11	54
2019	HR-03	40	24	16	12	8	0	0	64	20	25
2018	HR	53	24	11	9	4	0	0	76	13	76
2018	HR-02	52	25	7	11	5	0	0	77	16	44
2018	HR-03	48	29	14	10	0	0	0	76	10	21
2017	HR	56	21	4	10	7	0	1	78	18	69
2017	HR-02	51	24	2	14	9	0	0	75	23	43
2017	HR-03	63	21	11	0	5	0	0	84	5	19
2014	HR	59	23	9	7	1	1	0	83	9	70
2014	HR-02	55	22	10	10	0	2	0	80	10	40
2014	HR-03	52	29	10	5	5	0	0	81	10	21

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	19	39	16	6	6	13	67	14	79
2020	HR-02	18	44	20	4	0	13	72	5	45
2020	HR-03	13	35	17	4	17	13	55	25	23
2019	HR	30	37	11	8	3	10	75	13	89
2019	HR-02	34	34	15	6	2	9	75	8	53
2019	HR-03	24	40	8	4	8	16	76	14	25
2018	HR	21	39	19	5	4	12	68	11	75
2018	HR-02	23	37	16	5	5	14	70	11	43
2018	HR-03	19	29	29	5	5	14	56	11	21
2017	HR	26	37	14	10	4	9	68	16	69
2017	HR-02	30	33	16	9	5	7	68	15	43
2017	HR-03	16	42	16	11	0	16	69	13	19
2014	HR	13	27	17	13	10	20	50	29	70
2014	HR-02	23	32	13	5	5	22	71	13	40
2014	HR-03	0	19	29	29	10	14	22	44	21

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	11	38	16	22	11	1	50	33	79
2020	HR-02	13	40	16	22	7	2	55	30	45
2020	HR-03	9	35	22	13	22	0	43	35	23
2019	HR	27	39	17	8	7	2	68	15	89
2019	HR-02	31	35	17	7	6	4	69	13	54
2019	HR-03	16	48	24	4	8	0	64	12	25
2018	HR	24	44	12	9	8	3	70	18	75
2018	HR-02	19	53	9	9	7	2	74	17	43
2018	HR-03	24	33	24	5	10	5	60	15	21
2017	HR	22	45	14	12	6	1	68	18	69
2017	HR-02	23	42	16	9	7	2	67	17	43
2017	HR-03	21	53	11	16	0	0	74	16	19
2014	HR	10	23	24	24	16	3	34	41	70
2014	HR-02	15	27	25	20	10	2	44	31	40
2014	HR-03	0	24	29	33	14	0	24	48	21

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	6	29	27	23	14	1	36	37	79
2020	HR-02	11	27	38	16	9	0	38	24	45
2020	HR-03	0	30	17	26	22	4	32	50	23
2019	HR	11	42	21	14	6	6	56	21	90
2019	HR-02	15	37	22	19	2	6	55	22	54
2019	HR-03	8	44	24	8	8	8	57	17	25
2018	HR	13	33	20	17	7	9	51	26	75
2018	HR-02	12	33	21	16	7	12	50	26	43
2018	HR-03	14	29	24	19	5	10	47	26	21
2017	HR	13	43	12	19	9	4	59	29	69
2017	HR-02	14	37	12	25	5	7	55	32	43
2017	HR-03	16	53	16	5	11	0	68	16	19
2014	HR	4	20	17	32	17	9	27	54	69
2014	HR-02	8	31	18	28	13	3	39	42	39
2014	HR-03	0	5	24	43	14	14	6	67	21

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	8	33	19	22	19	0	41	41	79
2020	HR-02	11	33	22	18	16	0	44	33	45
2020	HR-03	0	35	13	26	26	0	35	52	23
2019	HR	13	42	18	10	11	6	59	22	90
2019	HR-02	15	44	15	7	11	7	64	20	54
2019	HR-03	8	36	28	12	12	4	46	25	25
2018	HR	12	35	23	16	11	4	49	28	75
2018	HR-02	9	33	23	19	12	5	44	32	43
2018	HR-03	14	33	29	10	10	5	50	20	21
2017	HR	9	43	13	18	16	1	53	34	69
2017	HR-02	9	37	14	24	14	2	47	39	43
2017	HR-03	11	63	5	5	16	0	74	21	19
2014	HR	4	30	21	26	17	1	35	43	70
2014	HR-02	7	38	22	17	15	0	45	33	40
2014	HR-03	0	19	24	43	14	0	19	57	21

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	65	27	6	0	1	0	1	92	1	79
2020	HR-02	69	22	4	0	2	0	2	93	2	45
2020	HR-03	57	30	13	0	0	0	0	87	0	23
2019	HR	67	25	6	1	0	1	0	93	1	89
2019	HR-02	70	21	6	2	0	2	0	92	2	53
2019	HR-03	52	44	4	0	0	0	0	96	0	25

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	13	47	19	16	5	0	59	22	79
2020	HR-02	16	47	20	16	2	0	62	18	45
2020	HR-03	9	52	13	17	9	0	61	26	23
2019	HR	36	50	3	9	2	0	86	11	90
2019	HR-02	41	50	0	7	2	0	91	9	54
2019	HR-03	24	56	4	12	4	0	80	16	25
2018	HR	24	52	8	12	3	1	77	15	75
2018	HR-02	23	57	9	7	2	2	81	9	44
2018	HR-03	20	50	10	15	5	0	70	20	20
2017	HR	23	56	12	6	3	0	79	9	69
2017	HR-02	25	58	12	5	0	0	83	5	43
2017	HR-03	26	53	11	11	0	0	79	11	19
2014	HR	10	44	14	16	16	0	54	31	70
2014	HR-02	15	48	18	12	7	0	62	20	40
2014	HR-03	5	48	10	19	19	0	52	38	21

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	3	32	27	22	16	1	0	35	38	79
2020	HR-02	4	29	31	20	16	0	0	33	36	45
2020	HR-03	0	35	22	22	17	4	0	36	41	23
2019	HR	10	46	14	13	13	2	1	57	28	90
2019	HR-02	13	43	11	13	15	4	2	59	29	54
2019	HR-03	8	44	24	12	12	0	0	52	24	25

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	19	49	11	14	4	3	0	70	18	79
2020	HR-02	22	44	13	11	4	4	0	70	16	45
2020	HR-03	13	48	13	22	4	0	0	61	26	23
2019	HR	24	32	16	10	7	10	1	64	19	90
2019	HR-02	30	28	11	13	9	7	2	63	24	54
2019	HR-03	20	44	24	0	4	8	0	70	4	25
2018	HR	24	36	16	12	9	3	0	62	22	75
2018	HR-02	20	34	16	16	11	2	0	56	28	44
2018	HR-03	30	40	10	5	10	5	0	74	16	20
2017	HR	25	38	14	13	9	1	0	63	22	69
2017	HR-02	21	37	14	14	12	2	0	60	26	43
2017	HR-03	37	37	11	11	5	0	0	74	16	19
2014	HR	29	34	14	13	7	3	0	65	21	70
2014	HR-02	32	35	15	10	2	5	0	71	13	40
2014	HR-03	29	33	14	14	10	0	0	62	24	21

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	14	47	24	9	4	1	62	13	78
2020	HR-02	20	39	32	5	2	2	60	7	44
2020	HR-03	0	57	13	22	9	0	57	30	23
2019	HR	28	36	22	8	4	2	65	13	90
2019	HR-02	31	37	19	9	4	0	69	13	54
2019	HR-03	28	28	24	4	8	8	61	13	25
2018	HR	13	43	31	9	3	1	57	12	75
2018	HR-02	14	40	30	12	2	2	55	14	43
2018	HR-03	10	43	38	5	5	0	52	10	21

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	19	26	15	14	12	13	1	52	30	78
2020	HR-02	24	22	18	11	9	16	0	55	24	45
2020	HR-03	9	27	14	14	18	14	5	44	39	22
2019	HR	21	28	15	10	12	9	4	57	26	89
2019	HR-02	26	23	13	9	13	9	6	58	27	53
2019	HR-03	12	36	20	12	12	8	0	52	26	25
2018	HR	18	33	16	11	12	11	0	57	25	76
2018	HR-02	20	27	14	11	14	14	0	55	29	44
2018	HR-03	14	38	19	14	10	5	0	55	25	21
2017	HR	21	22	19	16	16	6	0	46	34	68
2017	HR-02	27	14	19	14	19	7	0	44	36	42
2017	HR-03	11	37	21	16	11	5	0	50	28	19
2014	HR	14	17	20	19	13	17	0	38	38	70
2014	HR-02	15	13	22	17	7	25	0	37	33	40
2014	HR-03	19	14	24	19	14	10	0	37	37	21

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	14	37	22	18	10	0	51	28	79
2020	HR-02	20	31	27	16	7	0	51	22	45
2020	HR-03	4	52	9	22	13	0	57	35	23
2019	HR	30	37	13	7	11	1	68	18	89
2019	HR-02	36	28	9	9	15	2	65	25	53
2019	HR-03	16	52	28	4	0	0	68	4	25
2018	HR	19	44	12	13	11	1	64	24	75
2018	HR-02	19	33	16	14	16	2	52	31	43
2018	HR-03	14	71	0	14	0	0	86	14	21
2017	HR	10	32	10	29	14	5	44	45	69
2017	HR-02	12	32	7	30	14	5	46	46	43
2017	HR-03	11	37	16	16	16	5	50	33	19
2014	HR	10	30	13	17	27	3	41	46	70
2014	HR-02	18	30	10	20	17	5	50	39	40
2014	HR-03	0	38	14	10	38	0	38	48	21

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	11	43	16	14	14	1	0	55	28	79
2020	HR-02	9	38	22	20	9	2	0	48	30	45
2020	HR-03	17	39	13	9	22	0	0	57	30	23
2019	HR	28	36	9	10	10	2	6	69	22	90
2019	HR-02	26	31	9	13	9	2	9	65	25	54
2019	HR-03	28	40	12	8	8	4	0	71	17	25
2018	HR	18	37	12	16	16	0	1	56	32	76
2018	HR-02	11	34	11	23	18	0	2	47	42	44
2018	HR-03	24	52	5	10	10	0	0	76	19	21
2017	HR	9	23	10	25	30	3	0	33	57	69
2017	HR-02	9	21	7	23	37	3	0	31	62	43
2017	HR-03	11	26	11	26	21	5	0	39	50	19
2014	HR	10	19	9	24	39	0	0	29	63	70
2014	HR-02	17	25	10	23	25	0	0	43	48	40
2014	HR-03	0	10	10	24	57	0	0	10	81	21

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	52	18	9	10	5	6	74	16	79
2020	HR-02	60	18	4	4	4	9	85	10	45
2020	HR-03	35	22	17	17	4	4	59	23	23
2019	HR	60	26	9	4	0	1	87	4	90
2019	HR-02	61	26	6	6	0	2	89	6	54
2019	HR-03	48	36	16	0	0	0	84	0	25

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	38	23	19	16	0	1	3	63	17	79
2020	HR-02	47	18	16	16	0	2	2	67	16	45
2020	HR-03	22	26	30	17	0	0	4	50	18	23
2019	HR	56	16	19	4	3	1	1	73	8	90
2019	HR-02	56	19	17	2	6	0	2	75	8	54
2019	HR-03	60	4	20	12	0	4	0	67	13	25

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	78	6	3	0	0	5	8	97	0	79
2020	HR-02	80	2	2	0	0	9	7	97	0	45
2020	HR-03	74	13	0	0	0	0	13	100	0	23
2019	HR	84	4	4	1	2	1	2	92	3	90
2019	HR-02	85	2	6	2	4	0	2	89	6	54
2019	HR-03	84	8	4	0	0	0	4	96	0	25

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	77	9	3	0	0	3	9	97	0	79
2020	HR-02	78	7	2	0	0	4	9	97	0	45
2020	HR-03	83	4	0	0	0	0	13	100	0	23
2019	HR	87	3	0	1	1	0	8	98	2	90
2019	HR-02	85	4	0	2	2	0	7	96	4	54
2019	HR-03	88	4	0	0	0	0	8	100	0	25

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	11	44	23	15	5	1	0	56	21	79
2020	HR-02	13	42	24	20	0	0	0	56	20	45
2020	HR-03	9	48	22	4	13	4	0	59	18	23
2019	HR	26	46	14	9	4	0	1	72	13	90
2019	HR-02	26	44	15	7	6	0	2	72	13	54
2019	HR-03	20	52	20	4	4	0	0	72	8	25
2018	HR	20	46	17	8	7	3	0	68	15	76
2018	HR-02	14	50	18	9	7	2	0	65	16	44
2018	HR-03	24	43	19	5	5	5	0	70	10	21
2017	HR	14	51	16	10	6	3	0	67	16	69
2017	HR-02	14	51	16	9	5	5	0	69	15	43
2017	HR-03	16	58	11	11	5	0	0	74	16	19

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	22	50	14	12	1	1	0	73	13	78
2020	HR-02	25	50	14	11	0	0	0	75	11	44
2020	HR-03	22	48	13	13	4	0	0	70	17	23
2019	HR	36	40	7	12	2	2	0	78	15	89
2019	HR-02	41	39	2	15	2	2	0	81	17	54
2019	HR-03	29	42	17	8	0	4	0	74	9	24
2018	HR	26	47	17	5	0	4	0	77	5	76
2018	HR-02	23	45	23	7	0	2	0	70	7	44
2018	HR-03	24	57	10	5	0	5	0	85	5	21
2017	HR	25	48	14	4	4	4	0	76	9	69
2017	HR-02	30	45	9	7	5	5	0	78	12	43
2017	HR-03	16	53	21	0	5	5	0	72	6	19
2014	HR	21	40	23	6	3	6	1	66	9	70
2014	HR-02	33	37	20	2	0	5	2	76	3	40
2014	HR-03	5	38	29	10	10	10	0	47	21	21

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	20	47	22	4	3	5	0	71	7	79
2020	HR-02	18	49	29	2	0	2	0	68	2	45
2020	HR-03	17	43	17	9	4	9	0	67	14	23
2019	HR	39	30	11	13	1	4	1	73	15	90
2019	HR-02	39	30	9	15	2	4	2	73	18	54
2019	HR-03	40	24	16	12	0	8	0	70	13	25
2018	HR	17	47	18	8	3	5	1	69	11	76
2018	HR-02	16	43	23	7	5	7	0	63	12	44
2018	HR-03	14	52	14	10	0	5	5	74	11	21
2017	HR	20	42	19	3	6	10	0	70	10	69
2017	HR-02	25	42	14	5	5	9	0	75	10	43
2017	HR-03	16	37	26	0	11	11	0	59	12	19
2014	HR	19	46	23	4	3	6	0	68	8	70
2014	HR-02	28	40	23	2	2	5	0	71	5	40
2014	HR-03	5	43	29	10	5	10	0	53	16	21

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	13	43	22	9	6	8	60	16	79
2020	HR-02	11	42	29	4	7	7	57	12	45
2020	HR-03	13	43	13	17	4	9	62	24	23

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	38	39	9	9	1	3	1	80	11	79
2020	HR-02	38	38	9	7	2	4	2	81	10	45
2020	HR-03	30	48	9	13	0	0	0	78	13	23

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	44	46	5	4	1	90	5	78
2020	HR-02	49	44	4	2	0	93	2	45
2020	HR-03	43	39	4	9	4	83	13	23
2019	HR	55	27	11	4	2	82	7	89
2019	HR-02	57	25	11	4	4	81	8	53
2019	HR-03	44	40	12	4	0	84	4	25
2018	HR	37	47	11	4	1	84	5	76
2018	HR-02	36	48	11	2	2	84	5	44
2018	HR-03	33	52	10	5	0	86	5	21
2017	HR	42	37	7	10	3	80	13	68
2017	HR-02	40	39	5	12	5	79	17	42
2017	HR-03	53	32	11	5	0	84	5	19
2014	HR	29	49	9	7	7	77	14	70
2014	HR-02	40	45	5	10	0	85	10	40
2014	HR-03	14	48	19	5	14	62	19	21

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	37	29	16	11	5	1	67	17	79
2020	HR-02	42	29	18	7	2	2	73	9	45
2020	HR-03	39	22	13	17	9	0	61	26	23
2019	HR	42	36	12	8	2	0	78	10	90
2019	HR-02	46	33	11	6	4	0	80	9	54
2019	HR-03	32	44	16	8	0	0	76	8	25
2018	HR	33	47	13	7	0	0	80	7	75
2018	HR-02	33	51	9	7	0	0	84	7	43
2018	HR-03	33	43	19	5	0	0	76	5	21
2017	HR	32	45	12	6	6	0	77	12	69
2017	HR-02	37	42	9	9	2	0	79	12	43
2017	HR-03	26	53	16	0	5	0	79	5	19
2014	HR	13	36	27	17	6	1	49	23	70
2014	HR-02	17	45	22	10	5	0	62	15	40
2014	HR-03	10	24	33	24	5	5	35	30	21

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	28	38	10	15	8	0	67	23	78
2020	HR-02	31	42	11	9	7	0	73	16	45
2020	HR-03	32	27	5	27	9	0	59	36	22
2019	HR	42	33	12	8	4	1	75	13	89
2019	HR-02	44	28	11	7	7	2	74	15	54
2019	HR-03	29	50	17	4	0	0	79	4	24
2018	HR	36	45	11	9	0	0	80	9	76
2018	HR-02	36	45	9	9	0	0	82	9	44
2018	HR-03	33	43	14	10	0	0	76	10	21
2017	HR	27	48	9	12	4	0	75	16	69
2017	HR-02	25	49	7	14	5	0	75	18	43
2017	HR-03	37	47	11	5	0	0	84	5	19
2014	HR	14	39	21	16	10	0	53	26	70
2014	HR-02	20	48	15	10	7	0	68	17	40
2014	HR-03	5	33	29	24	10	0	38	33	21

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	48	24	10	11	4	0	3	74	16	79
2020	HR-02	51	24	9	9	4	0	2	77	14	45
2020	HR-03	35	30	13	17	4	0	0	65	22	23
2019	HR	44	28	11	8	6	1	2	75	14	90
2019	HR-02	46	26	11	7	7	0	2	74	15	54
2019	HR-03	32	36	12	12	0	4	4	74	13	25
2018	HR	38	37	14	5	4	1	0	76	9	76
2018	HR-02	30	45	14	5	7	0	0	75	11	44
2018	HR-03	48	29	10	10	0	5	0	80	10	21
2017	HR	39	32	9	12	4	1	3	74	17	69
2017	HR-02	35	33	9	12	7	2	2	71	19	43
2017	HR-03	47	32	11	5	0	0	5	83	6	19
2014	HR	36	29	10	11	10	3	1	67	22	70
2014	HR-02	45	22	12	7	7	2	2	71	16	40
2014	HR-03	29	38	5	10	14	5	0	70	25	21

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	HR	9	58	33	79
2020	HR-02	13	56	31	45
2020	HR-03	0	65	35	23
2019	HR	19	57	24	90
2019	HR-02	22	48	30	54
2019	HR-03	8	72	20	25
2018	HR	17	57	26	76
2018	HR-02	18	57	25	44
2018	HR-03	5	67	29	21
2017	HR	12	64	25	69
2017	HR-02	12	63	25	43
2017	HR-03	5	79	16	19
2014	HR	10	61	29	70
2014	HR-02	10	73	17	40
2014	HR-03	10	43	48	21

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	HR	12	12	29	12	24	12	17
2019	HR-02	8	17	25	17	25	8	12
2018	HR	31	15	8	15	15	15	13

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	HR	8	92	79
2019	HR	13	87	90
2019	HR-02	15	85	54
2018	HR	7	93	76

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	45	55	11

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	55	45	11

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	45	55	11

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	45	55	11

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	45	55	11

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	0	100	11

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	8	15	18	11	1	38	9	43	24	79
2020	HR-02	11	9	18	4	0	44	13	47	11	45
2020	HR-03	4	22	17	17	4	30	4	40	33	23
2019	HR	8	11	21	6	7	40	8	36	23	90
2019	HR-02	7	9	19	7	7	39	11	33	30	54
2019	HR-03	8	12	28	0	8	40	4	36	14	25
2018	HR	3	17	20	11	9	35	5	33	33	75
2018	HR-02	5	14	23	12	7	35	5	31	31	43
2018	HR-03	0	14	10	14	14	38	10	27	55	21
2017	HR	6	12	20	7	12	34	10	31	33	69
2017	HR-02	7	7	23	7	9	40	7	26	30	43
2017	HR-03	5	16	16	11	11	26	16	36	36	19
2014	HR	6	13	21	11	1	36	11	35	24	70
2014	HR-02	10	10	22	5	0	38	15	42	11	40
2014	HR-03	0	19	19	19	0	33	10	33	33	21

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	16	35	22	13	3	9	3	59	17	79
2020	HR-02	22	29	22	9	0	13	4	62	11	45
2020	HR-03	9	39	26	17	4	4	0	50	23	23
2019	HR	21	34	14	9	7	13	1	65	18	90
2019	HR-02	26	31	15	7	7	11	2	66	17	54
2019	HR-03	16	40	12	4	8	20	0	70	15	25
2018	HR	9	40	20	5	7	17	1	61	15	75
2018	HR-02	12	37	21	7	5	19	0	60	14	43
2018	HR-03	5	38	14	5	10	24	5	60	20	21
2017	HR	7	38	17	12	6	16	4	57	22	69
2017	HR-02	12	31	18	12	5	21	2	55	21	43
2017	HR-03	0	53	16	5	5	11	11	67	13	19
2014	HR	11	29	23	13	4	19	1	50	21	70
2014	HR-02	18	30	25	2	2	20	2	61	6	40
2014	HR-03	5	29	19	19	5	24	0	44	31	21

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	9	91	90
2019	HR-02	11	89	54
2018	HR	7	93	73

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	11	18	14	5	0	41	11	61	11	79
2020	HR-02	13	11	16	0	0	44	16	61	0	45
2020	HR-03	4	22	13	17	0	35	9	46	31	23
2019	HR	10	10	18	4	4	43	10	43	19	90
2019	HR-02	11	6	19	2	7	43	13	38	21	54
2019	HR-03	12	12	20	8	0	40	8	46	15	25
2018	HR	4	18	26	1	1	46	3	44	5	76
2018	HR-02	5	14	30	0	2	50	0	36	5	44
2018	HR-03	5	19	19	0	0	48	10	56	0	21
2017	HR	3	19	19	4	3	44	9	45	15	69
2017	HR-02	5	12	21	2	5	49	7	37	16	43
2017	HR-03	0	26	11	11	0	37	16	56	22	19
2014	HR	9	14	20	6	0	44	7	47	12	70
2014	HR-02	10	15	22	0	0	40	12	53	0	40
2014	HR-03	5	14	10	14	0	57	0	44	33	21

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	21	44	14	10	0	9	3	72	12	78
2020	HR-02	23	43	14	2	0	14	5	81	3	44
2020	HR-03	13	43	13	26	0	4	0	59	27	23
2019	HR	23	36	17	9	2	11	2	68	13	90
2019	HR-02	30	30	17	7	2	11	4	70	11	54
2019	HR-03	16	40	20	4	4	16	0	67	10	25
2018	HR	13	36	27	4	0	19	1	62	5	75
2018	HR-02	11	34	30	5	0	20	0	57	6	44
2018	HR-03	24	33	14	0	0	24	5	80	0	21
2017	HR	3	44	23	6	1	19	4	61	9	69
2017	HR-02	5	35	25	2	2	25	5	57	7	43
2017	HR-03	0	58	21	11	0	5	5	65	12	19
2014	HR	16	25	28	4	3	23	1	54	10	69
2014	HR-02	20	27	30	0	0	20	2	61	0	40
2014	HR-03	10	20	25	5	10	30	0	43	21	20

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	24	33	16	10	15	1	58	26	79
2020	HR-02	29	29	13	11	16	2	59	27	45
2020	HR-03	13	48	17	9	13	0	61	22	23

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	40	28	17	12	4	0	68	15	78
2020	HR-02	40	22	27	7	4	0	62	11	45
2020	HR-03	36	36	5	18	5	0	73	23	22
2019	HR	31	30	21	10	7	1	62	17	90
2019	HR-02	33	30	17	13	7	0	63	20	54
2019	HR-03	32	32	24	0	8	4	67	8	25
2018	HR	24	33	20	13	9	0	57	23	75
2018	HR-02	25	36	16	11	11	0	61	23	44
2018	HR-03	29	33	19	14	5	0	62	19	21
2017	HR	18	25	25	20	12	1	43	32	69
2017	HR-02	24	21	30	12	12	2	46	24	43
2017	HR-03	11	37	11	32	11	0	47	42	19

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	24	22	24	15	15	0	46	30	79
2020	HR-02	33	22	33	4	7	0	56	11	45
2020	HR-03	13	26	17	30	13	0	39	43	23
2019	HR	22	30	22	13	12	0	52	26	90
2019	HR-02	22	39	22	11	6	0	61	17	54
2019	HR-03	16	20	24	20	20	0	36	40	25
2018	HR	9	36	23	19	12	1	46	31	75
2018	HR-02	14	36	20	23	5	2	51	28	44
2018	HR-03	5	24	29	10	33	0	29	43	21
2017	HR	12	20	38	18	12	1	32	30	69
2017	HR-02	12	25	39	19	5	0	37	24	43
2017	HR-03	11	16	37	5	32	0	26	37	19

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	37	36	17	8	3	0	0	73	10	78
2020	HR-02	49	38	9	4	0	0	0	87	4	45
2020	HR-03	27	32	18	14	9	0	0	59	23	22
2019	HR	43	27	18	8	4	0	0	70	12	90
2019	HR-02	57	24	9	7	2	0	0	81	9	54
2019	HR-03	20	32	32	4	12	0	0	52	16	25
2018	HR	29	32	23	8	5	1	1	63	14	75
2018	HR-02	32	34	18	9	2	2	2	69	12	44
2018	HR-03	29	19	29	10	14	0	0	48	24	21
2017	HR	26	33	24	10	6	0	1	60	16	69
2017	HR-02	32	28	26	9	5	0	0	60	14	43
2017	HR-03	16	37	21	16	11	0	0	53	26	19

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	18	18	14	24	24	1	1	36	49	79
2020	HR-02	20	16	20	29	13	2	0	36	43	45
2020	HR-03	13	30	4	17	30	0	4	45	50	23
2019	HR	21	24	22	11	21	0	0	46	32	90
2019	HR-02	24	28	24	7	17	0	0	52	24	54
2019	HR-03	16	24	20	16	24	0	0	40	40	25
2018	HR	9	24	29	17	19	0	1	34	36	75
2018	HR-02	11	27	32	20	9	0	0	39	30	44
2018	HR-03	10	14	19	14	43	0	0	24	57	21
2017	HR	10	15	38	16	20	0	1	25	37	69
2017	HR-02	12	17	44	14	14	0	0	28	28	43
2017	HR-03	5	11	32	21	32	0	0	16	53	19

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	62	15	9	6	1	6	82	8	79
2020	HR-02	78	11	7	2	0	2	91	2	45
2020	HR-03	52	13	4	13	0	17	79	16	23
2019	HR	67	21	3	2	1	6	93	4	90
2019	HR-02	70	20	2	4	0	4	94	4	54
2019	HR-03	68	20	4	0	4	4	92	4	25
2018	HR	51	24	9	3	3	9	84	6	74
2018	HR-02	51	26	9	2	2	9	85	5	43
2018	HR-03	48	19	10	5	5	14	78	11	21
2017	HR	57	19	9	0	3	13	87	3	69
2017	HR-02	63	12	12	0	2	12	84	3	43
2017	HR-03	42	32	5	0	5	16	88	6	19

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	27	24	25	11	13	0	51	24	79
2020	HR-02	38	22	22	11	7	0	60	18	45
2020	HR-03	13	30	26	13	17	0	43	30	23
2019	HR	38	32	16	8	7	0	70	14	90
2019	HR-02	44	33	11	4	7	0	78	11	54
2019	HR-03	24	28	24	16	8	0	52	24	25
2018	HR	28	40	16	7	8	1	69	15	75
2018	HR-02	27	43	11	7	9	2	72	16	44
2018	HR-03	24	38	24	5	10	0	62	14	21
2017	HR	32	30	22	9	7	0	62	16	69
2017	HR-02	37	28	21	10	5	0	65	15	43
2017	HR-03	21	32	21	11	16	0	53	26	19

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	30	25	15	9	10	10	62	21	79
2020	HR-02	36	24	18	4	7	11	68	13	45
2020	HR-03	13	26	13	22	17	9	43	43	23

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	14	30	32	13	11	0	0	44	24	79
2020	HR-02	24	27	22	13	13	0	0	51	27	45
2020	HR-03	0	52	35	9	4	0	0	52	13	23
2019	HR	23	36	22	16	3	0	0	59	19	90
2019	HR-02	30	31	19	17	4	0	0	61	20	54
2019	HR-03	12	48	28	8	4	0	0	60	12	25
2018	HR	20	29	32	11	7	0	1	50	18	75
2018	HR-02	18	32	32	7	11	0	0	50	18	44
2018	HR-03	20	20	35	20	0	0	5	42	21	20
2017	HR	14	40	21	16	7	1	0	56	23	69
2017	HR-02	9	49	19	14	7	2	0	59	21	43
2017	HR-03	32	26	11	21	11	0	0	58	32	19

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	21	33	24	12	8	1	1	55	20	78
2020	HR-02	33	38	13	11	2	2	0	73	14	45
2020	HR-03	5	41	36	5	9	0	5	48	14	22
2019	HR	26	33	28	11	2	0	0	59	13	90
2019	HR-02	35	31	22	9	2	0	0	67	11	54
2019	HR-03	12	36	32	16	4	0	0	48	20	25
2018	HR	19	41	25	12	3	0	0	60	15	75
2018	HR-02	18	41	25	16	0	0	0	59	16	44
2018	HR-03	15	40	30	5	10	0	0	55	15	20
2017	HR	14	36	29	13	6	0	1	51	19	69
2017	HR-02	21	35	26	16	2	0	0	55	18	43
2017	HR-03	0	42	26	11	16	0	5	44	28	19

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	32	24	24	14	6	0	0	56	20	79
2020	HR-02	44	27	22	4	2	0	0	71	7	45
2020	HR-03	22	22	26	26	4	0	0	43	30	23
2019	HR	38	29	20	9	2	1	0	68	11	89
2019	HR-02	51	26	13	6	2	2	0	79	8	53
2019	HR-03	20	36	28	12	4	0	0	56	16	25
2018	HR	32	37	17	11	3	0	0	69	13	75
2018	HR-02	34	34	14	14	5	0	0	68	18	44
2018	HR-03	20	45	30	5	0	0	0	65	5	20
2017	HR	23	40	22	9	4	0	1	64	14	69
2017	HR-02	21	39	25	10	5	0	0	60	15	43
2017	HR-03	26	37	16	11	5	0	5	67	17	19

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	38	25	14	11	10	0	1	64	22	79
2020	HR-02	44	22	16	7	9	0	2	68	16	45
2020	HR-03	26	35	13	13	13	0	0	61	26	23
2019	HR	44	31	6	12	4	1	1	77	17	89
2019	HR-02	51	26	6	9	6	2	0	79	15	53
2019	HR-03	32	40	4	20	0	0	4	75	21	25

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	11	22	28	22	18	33	39	79
2020	HR-02	16	24	27	13	20	40	33	45
2020	HR-03	9	26	17	39	9	35	48	23

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	30	32	23	11	3	0	1	63	14	79
2020	HR-02	40	31	13	11	2	0	2	73	14	45
2020	HR-03	13	39	43	4	0	0	0	52	4	23
2019	HR	34	31	27	3	2	0	2	67	6	89
2019	HR-02	42	30	25	2	0	0	2	73	2	53
2019	HR-03	24	40	24	0	8	0	4	67	8	25
2018	HR	25	37	27	5	1	0	4	65	7	75
2018	HR-02	23	30	34	7	2	0	5	55	10	44
2018	HR-03	20	45	25	5	0	0	5	68	5	20
2017	HR	39	29	20	4	4	1	1	70	9	69
2017	HR-02	42	31	18	2	7	0	0	72	9	43
2017	HR-03	37	21	26	5	0	5	5	65	6	19

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	35	26	19	18	3	0	60	21	78
2020	HR-02	41	25	14	18	2	0	66	20	44
2020	HR-03	22	26	35	17	0	0	48	17	23
2019	HR	51	29	12	7	0	1	81	7	90
2019	HR-02	54	31	11	4	0	0	85	4	54
2019	HR-03	44	32	12	8	0	4	79	8	25
2018	HR	52	32	7	8	1	0	84	9	75
2018	HR-02	50	32	9	7	2	0	82	9	44
2018	HR-03	45	40	5	10	0	0	85	10	20
2017	HR	48	28	19	1	3	1	77	4	69
2017	HR-02	44	33	18	2	2	0	77	5	43
2017	HR-03	58	16	16	0	5	5	78	6	19

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	18	32	27	16	6	51	22	77
2020	HR-02	25	30	30	14	2	55	16	44
2020	HR-03	14	32	27	18	9	45	27	22

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	63	13	14	0	0	1	9	84	0	78
2020	HR-02	68	7	9	0	0	2	14	89	0	44
2020	HR-03	48	30	17	0	0	0	4	82	0	23
2019	HR	78	8	3	1	1	1	7	94	2	88
2019	HR-02	83	4	6	2	2	0	4	90	4	53
2019	HR-03	68	20	0	0	0	0	12	100	0	25
2018	HR	79	13	3	1	0	0	4	96	1	75
2018	HR-02	73	16	2	2	0	0	7	95	2	44
2018	HR-03	85	15	0	0	0	0	0	100	0	20

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	79	10	4	3	0	0	4	93	3	78
2020	HR-02	84	9	0	2	0	0	5	98	2	44
2020	HR-03	74	17	4	0	0	0	4	95	0	23
2019	HR	76	13	1	2	7	0	1	90	9	90
2019	HR-02	80	9	0	4	7	0	0	89	11	54
2019	HR-03	64	24	0	0	8	0	4	92	8	25
2018	HR	79	11	3	1	3	1	3	93	4	75
2018	HR-02	75	11	5	2	2	2	2	90	5	44
2018	HR-03	80	15	0	0	0	0	5	100	0	20
2017	HR	73	7	6	7	1	0	6	85	9	69
2017	HR-02	72	7	7	7	2	0	5	83	10	43
2017	HR-03	68	11	0	11	0	0	11	88	12	19

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	62	26	5	3	3	1	1	89	5	78
2020	HR-02	75	14	2	5	0	2	2	93	5	44
2020	HR-03	48	39	9	0	4	0	0	87	4	23
2019	HR	50	33	12	2	2	0	0	83	4	90
2019	HR-02	54	37	6	2	2	0	0	91	4	54
2019	HR-03	56	20	20	4	0	0	0	76	4	25
2018	HR	39	40	13	4	4	0	0	79	8	75
2018	HR-02	41	36	14	5	5	0	0	77	9	44
2018	HR-03	30	45	15	5	5	0	0	75	10	20
2017	HR	49	29	10	6	4	0	1	80	10	69
2017	HR-02	47	32	9	7	5	0	0	79	12	43
2017	HR-03	53	16	16	5	5	0	5	72	11	19

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	63	18	6	6	4	1	1	83	11	78
2020	HR-02	75	16	2	2	0	2	2	95	2	44
2020	HR-03	57	13	13	4	13	0	0	70	17	23
2019	HR	65	15	8	5	7	0	1	80	11	88
2019	HR-02	74	15	2	4	6	0	0	89	9	53
2019	HR-03	56	12	12	4	12	0	4	71	17	25
2018	HR	61	23	5	5	4	0	1	85	9	75
2018	HR-02	52	30	9	5	5	0	0	82	9	44
2018	HR-03	75	10	0	10	0	0	5	89	11	20
2017	HR	63	15	10	3	7	0	1	80	10	69
2017	HR-02	60	17	12	2	9	0	0	77	12	43
2017	HR-03	74	11	5	0	5	0	5	89	6	19

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	56	6	3	1	0	33	94	2	78
2020	HR-02	70	7	2	0	0	20	97	0	44
2020	HR-03	43	0	4	4	0	48	83	8	23
2019	HR	70	3	1	0	0	26	98	0	89
2019	HR-02	70	2	0	0	0	28	100	0	54
2019	HR-03	75	8	0	0	0	17	100	0	24
2018	HR	59	7	1	0	0	33	98	0	75
2018	HR-02	55	9	0	0	0	36	100	0	44
2018	HR-03	50	5	5	0	0	40	92	0	20
2017	HR	68	6	0	0	1	25	98	2	69
2017	HR-02	61	9	0	0	2	28	97	3	43
2017	HR-03	84	0	0	0	0	16	100	0	19

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	53	24	20	1	0	1	0	78	1	79
2020	HR-02	60	24	13	0	0	2	0	86	0	45
2020	HR-03	30	30	39	0	0	0	0	61	0	23
2019	HR	49	20	19	2	3	0	7	74	6	90
2019	HR-02	54	17	17	2	4	0	7	76	6	54
2019	HR-03	40	32	20	4	0	0	4	75	4	25
2018	HR	53	24	16	4	0	0	3	79	4	75
2018	HR-02	48	27	18	5	0	0	2	77	5	44
2018	HR-03	50	20	20	5	0	0	5	74	5	20
2017	HR	42	42	7	4	1	0	3	87	6	69
2017	HR-02	39	45	5	7	2	0	2	86	9	43
2017	HR-03	42	37	16	0	0	0	5	83	0	19

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	34	24	9	15	16	0	1	59	32	79
2020	HR-02	27	22	9	24	18	0	0	49	42	45
2020	HR-03	39	26	13	4	13	0	4	68	18	23
2019	HR	56	24	8	3	4	0	4	84	8	90
2019	HR-02	52	22	9	6	6	0	6	78	12	54
2019	HR-03	60	28	8	0	0	0	4	92	0	25
2018	HR	72	13	3	4	5	0	3	88	10	75
2018	HR-02	70	9	5	5	9	0	2	81	14	44
2018	HR-03	70	20	0	5	0	0	5	95	5	20
2017	HR	64	10	6	7	3	3	7	82	11	69
2017	HR-02	61	12	5	12	5	0	7	78	17	43
2017	HR-03	63	11	5	0	0	11	11	93	0	19

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	28	33	24	5	4	5	1	65	9	79
2020	HR-02	33	29	27	2	7	2	0	64	9	45
2020	HR-03	17	43	13	13	0	9	4	70	15	23
2019	HR	48	28	12	7	2	0	3	78	9	90
2019	HR-02	46	30	13	4	2	0	6	80	6	54
2019	HR-03	44	28	8	16	4	0	0	72	20	25
2018	HR	41	36	9	5	4	0	4	81	10	75
2018	HR-02	39	34	11	7	5	0	5	76	12	44
2018	HR-03	45	35	10	0	5	0	5	84	5	20
2017	HR	44	35	16	3	1	0	1	80	4	69
2017	HR-02	42	39	12	5	0	0	2	83	5	43
2017	HR-03	42	26	26	0	5	0	0	68	5	19

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	5	37	37	14	8	42	22	79
2020	HR-02	4	38	42	11	4	42	16	45
2020	HR-03	0	39	26	22	13	39	35	23

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	5	27	42	22	5	32	27	79
2020	HR-02	9	31	42	18	0	40	18	45
2020	HR-03	0	26	52	13	9	26	22	23
2019	HR	11	42	30	13	3	53	17	90
2019	HR-02	11	50	28	6	6	61	11	54
2019	HR-03	12	32	36	20	0	44	20	25
2018	HR	11	34	41	12	3	45	14	76
2018	HR-02	11	36	41	9	2	48	11	44
2018	HR-03	10	24	48	19	0	33	19	21
2017	HR	9	40	37	13	1	49	14	69
2017	HR-02	9	42	38	9	2	51	12	43
2017	HR-03	5	32	47	16	0	37	16	19

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	8	27	39	20	6	0	27	34	79
2020	HR-02	7	22	36	24	11	0	36	29	45
2020	HR-03	4	22	52	22	0	0	22	26	23
2019	HR	6	23	36	26	10	0	36	29	90
2019	HR-02	6	20	30	33	11	0	44	26	54
2019	HR-03	4	24	44	20	8	0	28	28	25
2018	HR	5	16	39	34	5	0	39	22	74
2018	HR-02	5	11	43	34	7	0	41	16	44
2018	HR-03	5	25	30	40	0	0	40	30	20
2017	HR	1	15	38	36	9	1	45	16	68
2017	HR-02	2	9	37	40	9	2	50	12	43
2017	HR-03	0	21	47	32	0	0	32	21	19

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	18	48	22	6	5	1	67	12	79
2020	HR-02	13	51	24	4	4	2	66	9	45
2020	HR-03	30	39	13	9	9	0	70	17	23
2019	HR	17	37	24	19	3	0	54	22	89
2019	HR-02	19	31	26	20	4	0	50	24	54
2019	HR-03	20	44	20	16	0	0	64	16	25
2018	HR	9	46	26	12	4	3	57	16	76
2018	HR-02	9	39	27	18	2	5	50	21	44
2018	HR-03	0	62	29	0	10	0	62	10	21
2017	HR	4	44	20	22	7	3	49	30	69
2017	HR-02	5	38	21	25	7	5	44	34	43
2017	HR-03	0	63	16	11	11	0	63	21	19

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	20	39	15	14	9	3	61	23	79
2020	HR-02	16	44	22	7	9	2	61	16	45
2020	HR-03	35	26	4	22	9	4	64	32	23

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	35	29	8	16	11	65	28	79
2020	HR-02	36	29	7	20	9	64	29	45
2020	HR-03	39	26	4	17	13	65	30	23

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	50	26	10	9	4	1	77	13	78
2020	HR-02	51	27	13	4	2	2	80	7	45
2020	HR-03	55	18	5	18	5	0	73	23	22

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	24	33	15	15	11	1	58	27	79
2020	HR-02	24	40	18	11	7	0	64	18	45
2020	HR-03	35	22	4	17	17	4	59	36	23
2019	HR	22	41	13	12	10	1	64	22	90
2019	HR-02	22	50	7	11	7	2	74	19	54
2019	HR-03	28	28	20	8	16	0	56	24	25
2018	HR	17	44	21	11	4	3	63	15	75
2018	HR-02	19	44	21	14	0	2	64	14	43
2018	HR-03	14	48	19	5	10	5	65	15	21
2017	HR	7	47	19	17	9	1	55	26	69
2017	HR-02	7	49	12	23	7	2	57	31	43
2017	HR-03	5	53	26	5	11	0	58	16	19

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	32	49	8	11	81	11	79
2020	HR-02	38	47	7	9	84	9	45
2020	HR-03	22	43	13	22	65	22	23

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	34	39	6	16	4	73	20	79
2020	HR-02	36	47	7	9	2	82	11	45
2020	HR-03	35	22	9	26	9	57	35	23

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	30	43	19	8	73	8	79
2020	HR-02	40	38	20	2	78	2	45
2020	HR-03	22	43	17	17	65	17	23

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	47	32	10	8	4	78	11	79
2020	HR-02	47	38	9	7	0	84	7	45
2020	HR-03	43	26	9	9	13	70	22	23

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	77	16	3	1	3	96	1	79
2020	HR-02	71	18	4	2	4	93	2	45
2020	HR-03	87	13	0	0	0	100	0	23

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	41	47	5	6	1	88	6	79
2020	HR-02	42	44	7	7	0	87	7	45
2020	HR-03	43	43	4	4	4	91	5	23

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	53	23	9	11	4	76	15	79
2020	HR-02	56	20	9	13	2	76	16	45
2020	HR-03	57	17	9	9	9	74	17	23

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	43	30	14	9	4	73	13	79
2020	HR-02	47	29	13	9	2	76	11	45
2020	HR-03	39	26	17	9	9	65	17	23

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	HR	4	96	79
2020	HR-02	4	96	45
2020	HR-03	4	96	23

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	HR	5	95	78
2020	HR-02	4	96	45
2020	HR-03	9	91	22
2019	HR	12	88	90
2019	HR-02	15	85	54
2019	HR-03	12	88	25
2017	HR	13	87	69
2017	HR-03	26	74	19
2014	HR	7	93	70

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	HR	82	18	11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	46	37	5	5	1	1	5	88	7	79
2020	HR-02	47	36	7	2	0	2	7	90	2	45
2020	HR-03	43	39	0	9	4	0	4	86	14	23

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	11	66	22	1	85	15	79
2020	HR-02	13	67	18	2	83	17	45
2020	HR-03	9	61	30	0	88	13	23

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	HR	51	21	4	3	1	4	17	90	5	78
2020	HR-02	58	20	2	0	0	4	16	97	0	45
2020	HR-03	43	22	4	9	4	0	17	79	16	23
2019	HR	54	12	10	6	2	1	15	79	9	89
2019	HR-02	58	8	13	2	0	2	17	81	2	53
2019	HR-03	40	24	4	8	8	0	16	76	19	25
2018	HR	52	12	16	0	7	1	12	74	8	75
2018	HR-02	53	7	19	0	5	2	14	72	6	43
2018	HR-03	43	24	14	0	5	0	14	78	6	21

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Library and Archives Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - HR

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.