2020 Public Service Employee Survey Results for Library and Archives Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 44 44 7 3 2 0 0 89 5 61
2020 CR-04 42 47 8 2 2 0 0 89 4 53

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 79 16 0 2 0 2 2 98 2 62
2020 CR-04 78 19 0 2 0 0 2 98 2 54
2017 CR 70 19 3 3 3 0 3 92 5 74
2017 CR-04 68 22 3 3 2 0 2 92 5 59
2014 CR 60 34 2 3 0 0 1 95 3 126
2014 CR-04 64 34 2 0 0 0 0 98 0 85

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 50 35 3 8 3 0 0 85 11 62
2020 CR-04 52 33 4 7 4 0 0 85 11 54
2019 CR 46 37 9 6 3 0 0 83 9 70
2019 CR-04 50 34 9 5 2 0 0 84 7 58
2017 CR 45 33 9 5 5 0 1 80 11 75
2017 CR-04 48 30 12 5 5 0 0 78 10 60
2014 CR 36 45 9 7 2 0 0 82 9 126
2014 CR-04 33 49 8 7 2 0 0 82 9 85

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 47 39 8 6 0 0 0 85 6 62
2020 CR-04 50 37 7 6 0 0 0 87 6 54
2019 CR 41 43 3 10 3 0 0 84 13 70
2019 CR-04 43 43 3 9 2 0 0 86 10 58
2018 CR 30 61 7 2 0 0 0 91 2 44
2018 CR-04 31 61 6 3 0 0 0 92 3 36
2017 CR 37 43 11 7 3 0 0 80 9 75
2017 CR-04 35 43 12 6 3 0 0 78 10 60
2014 CR 37 37 10 10 4 0 2 76 14 126
2014 CR-04 38 37 13 7 4 0 2 76 11 85

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 50 35 6 8 0 0 0 85 8 62
2020 CR-04 52 35 4 9 0 0 0 87 9 54
2019 CR 42 41 9 7 1 0 0 83 9 69
2019 CR-04 44 44 7 4 2 0 0 88 5 57
2017 CR 40 44 9 5 1 0 0 84 7 75
2017 CR-04 40 47 7 5 1 0 0 87 6 60
2014 CR 38 43 10 6 2 0 0 81 8 126
2014 CR-04 36 46 9 8 1 0 0 81 9 85

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 32 8 3 0 0 2 88 3 60
2020 CR-04 54 33 10 2 0 0 2 88 2 52
2019 CR 47 34 4 4 6 1 3 85 10 70
2019 CR-04 47 36 5 5 2 2 3 87 7 58
2018 CR 41 34 16 2 5 2 0 77 7 44
2018 CR-04 44 28 19 0 6 3 0 74 6 36
2017 CR 48 31 8 7 4 1 1 81 11 75
2017 CR-04 48 28 8 7 5 2 2 80 12 60
2014 CR 34 34 13 11 6 1 1 69 18 126
2014 CR-04 32 33 12 14 7 1 1 66 22 85

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 40 40 11 6 2 0 0 81 8 62
2020 CR-04 43 41 9 6 2 0 0 83 7 54
2019 CR 41 40 7 4 6 0 1 83 10 70
2019 CR-04 43 43 9 2 2 0 2 88 4 58
2018 CR 40 37 16 7 0 0 0 77 7 43
2018 CR-04 40 37 17 6 0 0 0 77 6 35
2017 CR 24 49 12 9 3 1 1 76 12 75
2017 CR-04 23 45 15 10 3 2 2 71 14 60
2014 CR 25 37 18 9 11 0 0 62 20 126
2014 CR-04 25 38 15 8 14 0 0 62 22 85

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 47 24 15 10 5 0 0 71 15 62
2020 CR-04 52 20 13 11 4 0 0 72 15 54
2019 CR 30 34 20 6 9 1 0 65 14 70
2019 CR-04 34 33 19 7 5 2 0 68 12 58
2018 CR 32 25 30 2 9 2 0 58 12 44
2018 CR-04 36 19 31 3 8 3 0 57 11 36
2017 CR 20 31 24 13 11 1 0 51 24 75
2017 CR-04 18 30 25 13 12 2 0 49 26 60
2014 CR 25 29 20 14 10 1 2 55 25 126
2014 CR-04 25 31 19 12 11 1 1 57 23 85

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 53 34 3 10 0 0 0 87 10 62
2020 CR-04 56 31 4 9 0 0 0 87 9 54
2019 CR 43 42 4 9 0 0 1 87 9 69
2019 CR-04 50 38 5 7 0 0 0 88 7 58
2018 CR 48 36 16 0 0 0 0 84 0 44
2018 CR-04 50 33 17 0 0 0 0 83 0 36
2017 CR 39 41 15 3 3 0 0 80 5 75
2017 CR-04 35 41 17 3 3 0 0 77 7 60

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 61 27 10 2 0 0 0 89 2 62
2020 CR-04 61 28 9 2 0 0 0 89 2 54
2019 CR 54 38 9 0 0 0 0 91 0 69
2019 CR-04 54 35 11 0 0 0 0 89 0 57
2018 CR 55 34 11 0 0 0 0 89 0 44
2018 CR-04 56 33 11 0 0 0 0 89 0 36
2017 CR 45 45 5 3 1 0 0 91 4 75
2017 CR-04 40 48 6 3 2 0 0 89 5 60
2014 CR 37 47 7 4 2 2 1 87 6 126
2014 CR-04 38 45 8 5 2 2 0 85 7 85

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 48 31 8 6 6 0 0 79 13 62
2020 CR-04 52 28 7 6 7 0 0 80 13 54
2019 CR 39 33 10 13 6 0 0 71 19 70
2019 CR-04 40 34 12 14 0 0 0 74 14 58
2018 CR 36 34 14 9 7 0 0 70 16 44
2018 CR-04 36 33 14 11 6 0 0 69 17 36
2017 CR 28 27 24 12 8 1 0 56 20 75
2017 CR-04 27 27 23 13 8 2 0 54 22 60

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 66 28 5 2 0 0 0 93 2 61
2020 CR-04 67 28 4 2 0 0 0 94 2 54
2019 CR 64 25 9 1 0 1 0 90 1 69
2019 CR-04 64 24 10 0 0 2 0 89 0 58
2018 CR 55 27 16 2 0 0 0 82 2 44
2018 CR-04 56 25 17 3 0 0 0 81 3 36
2017 CR 51 30 14 4 0 1 0 82 4 74
2017 CR-04 49 29 15 5 0 1 0 79 5 59
2014 CR 55 28 10 4 3 0 0 83 7 126
2014 CR-04 53 30 9 5 3 0 0 83 8 85

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 34 41 11 7 7 0 0 75 13 61
2020 CR-04 36 43 9 4 8 0 0 79 11 53
2019 CR 30 36 21 3 10 0 0 66 13 70
2019 CR-04 33 33 26 2 7 0 0 66 9 58
2018 CR 30 34 20 7 9 0 0 64 16 44
2018 CR-04 33 33 17 6 11 0 0 67 17 36
2017 CR 24 35 18 13 7 3 0 61 21 74
2017 CR-04 24 41 15 13 5 2 0 66 19 59
2014 CR 23 35 12 14 12 2 2 61 27 126
2014 CR-04 21 33 15 13 15 0 2 56 29 85

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 31 42 15 6 6 0 0 73 13 62
2020 CR-04 33 37 17 6 7 0 0 70 13 54
2019 CR 36 27 26 4 6 0 1 64 10 70
2019 CR-04 38 28 29 2 2 0 2 67 4 58
2018 CR 41 23 27 2 7 0 0 64 9 44
2018 CR-04 44 19 28 3 6 0 0 64 8 36
2017 CR 26 34 25 5 8 0 1 60 14 74
2017 CR-04 26 36 27 3 7 0 2 62 10 59
2014 CR 24 34 17 14 7 1 3 60 22 126
2014 CR-04 26 32 21 9 8 1 2 60 18 85

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 43 38 12 5 0 2 0 83 5 60
2020 CR-04 42 38 13 4 0 2 0 82 4 52
2019 CR 39 42 10 6 1 1 0 82 7 69
2019 CR-04 40 41 12 5 0 2 0 82 5 58
2018 CR 44 21 28 2 5 0 0 65 7 43
2018 CR-04 49 20 26 3 3 0 0 69 6 35
2017 CR 34 31 20 9 5 0 0 65 15 74
2017 CR-04 34 31 20 12 3 0 0 65 15 59
2014 CR 31 41 14 8 3 1 2 74 11 126
2014 CR-04 27 43 15 7 4 1 4 73 11 85

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 58 27 10 5 0 0 0 85 5 62
2020 CR-04 59 28 9 4 0 0 0 87 4 54
2019 CR 48 35 10 6 0 1 0 84 6 69
2019 CR-04 49 37 9 4 0 2 0 88 4 57
2018 CR 43 36 18 2 0 0 0 80 2 44
2018 CR-04 42 39 19 0 0 0 0 81 0 36
2017 CR 36 38 22 1 3 0 0 74 4 73
2017 CR-04 36 34 27 0 3 0 0 70 3 59
2014 CR 37 35 13 10 5 0 0 72 15 125
2014 CR-04 32 38 13 10 7 0 0 70 16 84

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 56 35 3 2 2 2 0 93 3 62
2020 CR-04 54 37 4 2 2 2 0 92 4 54
2019 CR 53 39 4 3 0 0 1 93 3 70
2019 CR-04 55 36 5 2 0 0 2 93 2 58
2018 CR 82 11 5 0 0 0 2 95 0 44
2018 CR-04 81 11 6 0 0 0 3 94 0 36
2017 CR 64 27 7 0 3 0 0 91 3 75
2017 CR-04 70 22 7 0 2 0 0 92 2 60
2014 CR 61 32 5 1 0 0 1 94 1 126
2014 CR-04 57 37 5 1 0 0 0 94 1 85

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 0 11 39 30 20 0 0 49 11 61
2020 CR-04 0 9 42 28 21 0 0 49 9 53
2019 CR 3 16 23 39 20 0 0 59 19 70
2019 CR-04 3 16 17 41 22 0 0 64 19 58
2018 CR 0 9 27 34 25 2 2 62 10 44
2018 CR-04 0 6 28 36 25 3 3 65 6 36
2017 CR 7 23 23 26 16 0 5 44 31 74
2017 CR-04 6 20 25 28 15 0 5 46 28 60
2014 CR 4 22 31 21 15 2 5 38 28 126
2014 CR-04 4 21 30 22 17 2 4 41 26 85

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 3 10 33 26 28 0 0 54 13 61
2020 CR-04 4 9 32 26 28 0 0 55 13 53
2019 CR 9 7 19 25 34 3 1 63 17 67
2019 CR-04 5 9 23 23 35 4 2 61 15 57
2018 CR 2 7 36 20 30 2 2 52 10 44
2018 CR-04 0 8 33 19 33 3 3 56 9 36
2017 CR 7 17 21 25 20 5 4 50 26 75
2017 CR-04 5 16 22 27 22 5 3 53 23 60
2014 CR 9 16 31 18 15 6 4 37 28 126
2014 CR-04 8 14 33 20 17 6 2 40 24 85

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 5 10 21 31 28 5 0 62 16 61
2020 CR-04 6 9 23 30 26 6 0 60 16 53
2019 CR 4 10 11 29 30 10 6 69 17 70
2019 CR-04 2 9 12 28 31 12 7 72 13 58
2018 CR 2 11 30 23 23 7 5 51 15 44
2018 CR-04 3 11 31 19 25 8 3 50 16 36
2017 CR 8 16 23 16 18 11 8 42 30 74
2017 CR-04 10 16 22 17 17 12 7 41 32 60
2014 CR 8 14 24 15 23 6 10 45 26 125
2014 CR-04 7 15 21 17 22 8 9 47 27 85

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 0 3 26 34 34 2 0 70 3 61
2020 CR-04 0 4 26 34 34 2 0 69 4 53
2019 CR 3 0 17 36 41 0 3 79 3 70
2019 CR-04 2 0 12 40 43 0 3 86 2 58
2018 CR 0 0 25 30 41 2 2 74 0 44
2018 CR-04 0 0 25 28 42 3 3 74 0 36
2017 CR 4 8 23 27 31 4 3 62 13 74
2017 CR-04 3 10 23 27 32 3 2 62 14 60
2014 CR 2 6 21 32 28 6 6 68 8 126
2014 CR-04 2 5 22 28 29 7 6 66 8 85

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 6 24 16 24 27 2 0 52 31 62
2020 CR-04 7 24 15 24 28 2 0 53 32 54
2019 CR 3 4 26 31 31 0 4 66 7 70
2019 CR-04 3 3 26 29 34 0 3 66 7 58
2018 CR 7 9 30 23 25 5 2 51 17 44
2018 CR-04 8 6 33 22 22 6 3 48 15 36
2017 CR 12 11 27 22 24 1 3 48 24 74
2017 CR-04 12 11 32 22 22 0 2 44 24 60
2014 CR 8 17 28 20 18 3 6 42 27 126
2014 CR-04 6 21 25 19 20 4 6 43 30 85

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 7 23 8 34 26 2 0 62 30 61
2020 CR-04 8 21 9 34 26 2 0 62 29 53
2019 CR 13 9 23 23 23 4 4 51 24 69
2019 CR-04 7 11 26 19 26 5 5 51 20 57
2018 CR 7 20 27 18 16 9 2 38 31 44
2018 CR-04 6 17 31 17 17 11 3 39 26 36
2017 CR 12 12 22 23 20 5 5 49 27 74
2017 CR-04 10 11 22 27 20 5 5 52 24 60
2014 CR 10 9 23 28 16 6 7 51 22 126
2014 CR-04 11 9 26 26 14 8 6 47 23 85

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 2 16 21 28 33 0 0 61 18 61
2020 CR-04 2 17 21 26 34 0 0 60 19 53
2019 CR 1 13 16 27 33 3 7 67 16 70
2019 CR-04 2 9 17 26 34 3 9 69 12 58
2018 CR 0 9 25 30 25 7 5 62 10 44
2018 CR-04 0 6 28 31 22 8 6 61 6 36
2017 CR 5 11 28 22 22 8 4 49 18 74
2017 CR-04 7 10 30 25 17 8 3 47 19 60
2014 CR 8 13 18 23 22 9 6 53 25 126
2014 CR-04 8 14 21 17 24 9 6 49 26 85

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 3 16 39 26 15 0 0 41 20 61
2020 CR-04 4 17 38 28 13 0 0 42 21 53
2019 CR 6 16 41 19 16 1 1 35 22 70
2019 CR-04 2 16 45 17 17 2 2 36 18 58
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 34 37 15 6 3 3 2 75 10 62
2020 CR-04 35 35 17 7 2 2 2 73 10 54
2019 CR 30 33 16 6 10 3 1 67 17 69
2019 CR-04 33 31 17 5 9 3 2 67 15 58
2018 CR 18 39 18 11 5 9 0 63 18 44
2018 CR-04 19 39 19 11 3 8 0 64 15 36
2017 CR 19 31 16 13 11 7 4 55 27 75
2017 CR-04 13 35 13 13 12 8 5 56 29 60
2014 CR 26 32 13 6 14 6 2 64 22 126
2014 CR-04 22 35 14 6 14 6 2 63 22 85

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 27 10 3 5 0 0 82 8 62
2020 CR-04 56 26 11 4 4 0 0 81 7 54
2019 CR 51 25 4 9 12 0 0 75 20 69
2019 CR-04 54 21 5 9 11 0 0 75 19 57
2018 CR 41 36 5 14 2 2 0 79 16 44
2018 CR-04 44 33 3 14 3 3 0 80 17 36
2017 CR 33 31 15 12 8 1 0 65 20 75
2017 CR-04 32 30 15 15 7 2 0 63 22 60
2014 CR 44 25 9 11 9 1 0 70 21 126
2014 CR-04 45 25 11 13 5 1 0 70 18 85

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 52 39 6 3 0 0 0 90 3 62
2020 CR-04 52 37 7 4 0 0 0 89 4 54
2019 CR 47 36 3 11 3 0 0 83 14 70
2019 CR-04 48 36 3 9 3 0 0 84 12 58
2018 CR 52 30 11 5 2 0 0 82 7 44
2018 CR-04 53 25 14 6 3 0 0 78 8 36
2017 CR 32 40 16 8 3 1 0 73 11 75
2017 CR-04 33 38 16 10 2 0 0 72 12 60
2014 CR 39 42 7 10 2 0 0 81 12 126
2014 CR-04 41 39 8 11 1 0 0 80 12 85

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 48 26 16 5 3 2 0 75 8 62
2020 CR-04 50 24 17 4 4 2 0 75 8 54
2019 CR 40 27 21 7 4 0 0 67 11 70
2019 CR-04 43 28 19 7 3 0 0 71 10 58
2018 CR 34 36 20 2 0 7 0 76 2 44
2018 CR-04 33 39 19 0 0 8 0 79 0 36

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 44 16 21 3 2 3 11 70 6 62
2020 CR-04 46 17 22 2 2 4 7 71 4 54
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 40 24 21 8 2 0 5 68 10 62
2020 CR-04 41 28 19 7 2 0 4 71 10 54
2019 CR 36 19 23 3 10 0 10 60 14 70
2019 CR-04 38 16 21 3 10 0 12 61 16 58

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 53 31 8 5 3 0 0 84 8 62
2020 CR-04 52 33 7 4 4 0 0 85 7 54
2019 CR 41 30 13 9 7 0 0 71 16 70
2019 CR-04 45 26 14 10 5 0 0 71 16 58
2018 CR 35 30 19 7 7 2 0 67 14 43
2018 CR-04 37 29 20 9 3 3 0 68 12 35
2017 CR 31 36 16 13 3 1 0 68 16 75
2017 CR-04 30 35 16 15 2 2 0 66 17 60
2014 CR 36 33 18 8 5 0 1 69 13 126
2014 CR-04 35 32 19 11 4 0 0 67 14 85

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 53 23 18 2 3 2 0 77 5 62
2020 CR-04 54 26 17 0 4 0 0 80 4 54

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 51 26 10 8 2 0 3 80 10 61
2020 CR-04 51 28 9 8 2 0 2 81 10 53
2019 CR 54 24 7 9 4 0 1 80 13 70
2019 CR-04 57 22 9 5 5 0 2 81 11 58
2018 CR 44 33 12 2 9 0 0 77 12 43
2018 CR-04 46 34 11 3 6 0 0 80 9 35
2017 CR 35 39 9 13 1 1 1 75 15 75
2017 CR-04 32 42 8 13 2 2 2 76 16 60
2014 CR 44 28 11 10 4 2 1 74 15 126
2014 CR-04 42 30 12 11 5 0 0 73 15 85

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CR 27 73 62
2020 CR-04 30 70 54

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 45 23 16 0 2 2 13 79 2 62
2020 CR-04 46 20 17 0 0 2 15 80 0 54

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 61 23 8 7 2 0 0 84 8 61
2020 CR-04 60 26 6 8 0 0 0 87 8 53
2019 CR 57 23 3 9 9 0 0 80 17 70
2019 CR-04 59 22 3 9 7 0 0 81 16 58
2018 CR 42 35 14 7 2 0 0 77 9 43
2018 CR-04 46 31 17 6 0 0 0 77 6 35
2017 CR 40 36 13 8 3 0 0 76 11 75
2017 CR-04 42 35 15 7 2 0 0 77 8 60
2014 CR 45 30 11 8 5 1 1 76 13 126
2014 CR-04 39 28 15 11 6 1 0 68 17 85
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 42 23 15 5 2 15 0 75 8 62
2020 CR-04 43 22 17 4 2 13 0 74 6 54
2019 CR 31 26 7 9 7 20 0 71 20 70
2019 CR-04 33 29 5 9 5 19 0 77 17 58
2018 CR 30 30 25 2 5 9 0 65 8 44
2018 CR-04 28 31 25 3 3 11 0 66 6 36
2017 CR 23 32 19 3 16 8 0 60 20 75
2017 CR-04 20 30 23 2 15 10 0 56 18 60
2014 CR 21 37 14 10 5 13 1 67 17 126
2014 CR-04 19 39 15 9 4 14 0 67 15 85

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 39 24 21 6 6 3 0 65 13 62
2020 CR-04 39 26 20 6 6 4 0 67 12 54
2019 CR 29 29 16 6 9 11 1 66 16 70
2019 CR-04 29 31 14 7 7 10 2 69 16 58
2018 CR 29 33 19 7 5 7 0 67 13 42
2018 CR-04 29 31 20 9 3 9 0 66 13 35
2017 CR 21 31 19 4 15 10 0 58 21 75
2017 CR-04 18 30 23 3 15 10 0 54 20 60
2014 CR 25 26 19 11 9 10 1 57 22 126
2014 CR-04 22 28 19 10 7 12 1 59 20 85

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 33 20 23 11 5 8 0 57 18 61
2020 CR-04 31 22 22 11 6 7 0 58 18 54
2019 CR 20 26 17 6 9 20 1 59 19 69
2019 CR-04 23 28 14 7 7 19 2 64 18 57
2018 CR 20 34 30 2 5 9 0 60 8 44
2018 CR-04 19 33 31 3 3 11 0 59 6 36
2017 CR 17 28 24 7 15 9 0 50 24 75
2017 CR-04 12 30 28 7 15 8 0 45 24 60
2014 CR 18 25 18 16 9 14 1 51 29 126
2014 CR-04 19 24 20 12 8 15 1 51 25 85

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 32 35 11 10 8 3 0 70 18 62
2020 CR-04 31 37 9 11 7 4 0 71 19 54
2019 CR 21 40 14 4 11 7 1 67 17 70
2019 CR-04 21 41 14 5 10 7 2 68 17 58
2018 CR 25 32 30 5 5 5 0 60 10 44
2018 CR-04 25 31 31 6 3 6 0 59 9 36
2017 CR 16 32 24 13 11 4 0 50 25 75
2017 CR-04 17 28 28 10 13 3 0 47 24 60
2014 CR 21 31 15 17 12 5 0 55 30 125
2014 CR-04 19 34 14 14 12 6 0 57 28 84

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 73 19 2 3 0 3 0 95 3 62
2020 CR-04 70 20 2 4 0 4 0 94 4 54
2019 CR 60 21 4 6 0 6 3 89 6 70
2019 CR-04 59 21 5 7 0 7 2 87 8 58
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 40 47 6 6 0 0 0 87 6 62
2020 CR-04 41 46 6 7 0 0 0 87 7 54
2019 CR 43 40 10 1 3 3 0 85 4 70
2019 CR-04 48 36 10 0 3 2 0 86 4 58
2018 CR 44 37 16 0 0 2 0 83 0 43
2018 CR-04 46 31 20 0 0 3 0 79 0 35
2017 CR 33 35 20 9 1 1 0 69 11 75
2017 CR-04 32 33 20 11 2 2 0 66 13 60
2014 CR 29 39 18 7 5 2 0 69 12 126
2014 CR-04 28 43 15 7 4 2 0 74 11 85

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 29 31 19 10 5 6 0 64 16 62
2020 CR-04 30 31 17 11 6 6 0 65 18 54
2019 CR 24 36 23 9 3 6 0 64 12 70
2019 CR-04 28 34 24 5 3 5 0 65 9 58

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 39 27 15 11 2 6 0 71 14 62
2020 CR-04 39 28 13 11 2 7 0 72 14 54
2019 CR 24 40 16 7 7 4 1 68 15 70
2019 CR-04 28 36 16 9 5 5 2 69 15 58
2018 CR 27 30 27 5 5 7 0 61 10 44
2018 CR-04 31 25 31 6 3 6 0 59 9 36
2017 CR 23 40 16 5 5 10 0 70 12 75
2017 CR-04 18 43 15 7 5 11 0 70 13 60
2014 CR 27 30 18 10 5 9 2 63 17 126
2014 CR-04 27 26 21 11 6 8 1 59 18 85

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 39 34 18 3 2 5 0 76 5 62
2020 CR-04 41 30 20 4 2 4 0 73 6 54
2019 CR 36 34 17 7 1 4 0 73 9 70
2019 CR-04 38 33 21 5 0 3 0 73 5 58
2018 CR 25 34 25 5 2 9 0 65 8 44
2018 CR-04 28 28 25 6 3 11 0 63 9 36

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 31 26 13 8 10 11 2 65 20 62
2020 CR-04 30 26 15 7 9 13 0 64 19 54
2019 CR 27 24 21 7 9 10 1 58 18 70
2019 CR-04 29 21 24 7 5 12 2 58 14 58
2018 CR 18 30 25 7 7 14 0 55 16 44
2018 CR-04 19 28 25 8 6 14 0 55 16 36
2017 CR 15 24 24 11 13 9 4 45 28 75
2017 CR-04 8 23 28 12 13 10 5 37 29 60
2014 CR 11 26 17 19 12 13 2 44 37 126
2014 CR-04 11 27 16 20 11 13 2 44 36 85

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 27 32 13 15 6 5 2 64 22 62
2020 CR-04 28 33 11 15 6 6 2 66 22 54
2019 CR 26 33 11 10 7 13 0 67 20 70
2019 CR-04 28 29 14 10 3 16 0 67 16 58
2018 CR 23 32 23 5 9 9 0 60 15 44
2018 CR-04 28 28 22 6 8 8 0 61 15 36
2017 CR 24 32 24 7 11 1 1 58 18 75
2017 CR-04 22 32 27 7 12 2 0 54 19 60
2014 CR 18 27 20 11 11 7 5 51 26 126
2014 CR-04 15 28 19 12 14 5 7 49 30 85

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 11 29 29 16 10 3 2 42 27 62
2020 CR-04 11 31 28 15 9 4 2 45 25 54
2019 CR 21 29 19 14 13 4 0 52 28 70
2019 CR-04 19 28 22 17 9 5 0 49 27 58
2018 CR 12 30 26 12 16 2 2 44 29 43
2018 CR-04 14 31 29 11 14 0 0 46 26 35
2017 CR 8 16 23 25 23 4 1 25 51 75
2017 CR-04 7 17 23 27 23 3 0 24 52 60
2014 CR 13 16 17 18 26 4 6 32 49 126
2014 CR-04 9 19 17 17 28 5 6 31 50 85

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 73 16 3 3 0 0 5 93 3 62
2020 CR-04 70 17 4 4 0 0 6 92 4 54
2019 CR 64 13 9 1 6 1 6 83 8 70
2019 CR-04 66 12 9 2 3 2 7 85 6 58

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 52 27 10 3 5 0 3 82 8 62
2020 CR-04 54 26 9 2 6 0 4 83 8 54
2019 CR 54 19 7 9 3 6 3 80 13 70
2019 CR-04 55 19 9 5 2 7 3 83 8 58

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 84 2 3 3 2 2 5 91 5 62
2020 CR-04 85 2 4 2 2 2 4 92 4 54
2019 CR 71 13 1 3 3 6 3 92 6 69
2019 CR-04 75 12 2 2 0 5 4 96 2 57

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 82 8 2 0 3 0 5 95 3 62
2020 CR-04 85 6 2 0 4 0 4 94 4 54
2019 CR 64 12 4 3 3 6 9 88 7 69
2019 CR-04 65 12 4 4 0 5 11 92 4 57

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 19 44 18 8 5 6 0 67 14 62
2020 CR-04 20 44 15 7 6 7 0 70 14 54
2019 CR 21 41 19 9 4 6 0 67 14 70
2019 CR-04 24 36 21 10 2 7 0 65 13 58
2018 CR 20 36 27 2 7 7 0 61 10 44
2018 CR-04 25 33 28 3 6 6 0 62 9 36
2017 CR 15 35 28 7 8 8 0 54 16 75
2017 CR-04 12 38 32 6 7 5 0 53 14 60

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 52 27 13 0 5 2 2 82 5 62
2020 CR-04 54 28 11 0 6 2 0 83 6 54
2019 CR 41 36 14 4 1 3 0 79 6 70
2019 CR-04 47 31 16 2 2 3 0 80 4 58
2018 CR 41 32 16 2 2 7 0 78 5 44
2018 CR-04 42 33 17 0 3 6 0 79 3 36
2017 CR 37 38 19 4 0 3 0 77 4 74
2017 CR-04 37 37 22 1 0 3 0 76 1 60
2014 CR 41 32 14 4 5 4 0 76 9 125
2014 CR-04 38 32 15 5 6 4 0 73 11 84

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 42 35 10 5 3 3 2 81 8 62
2020 CR-04 43 39 9 4 4 2 0 83 8 54
2019 CR 39 30 16 3 3 10 0 76 6 70
2019 CR-04 41 28 17 2 2 10 0 77 4 58
2018 CR 36 36 16 2 2 5 2 78 5 44
2018 CR-04 39 36 17 0 3 3 3 79 3 36
2017 CR 33 31 22 5 0 8 1 70 6 74
2017 CR-04 28 35 23 5 0 7 2 69 5 60
2014 CR 44 30 9 4 2 10 0 83 7 126
2014 CR-04 42 30 9 4 2 13 0 83 7 85

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 34 27 21 6 0 6 5 69 7 62
2020 CR-04 33 30 22 6 0 6 4 69 6 54

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 45 24 15 5 2 5 5 77 7 62
2020 CR-04 46 24 15 6 2 6 2 76 8 54

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 64 26 3 3 3 0 0 90 7 61
2020 CR-04 62 28 4 2 4 0 0 91 6 53
2019 CR 57 23 10 7 3 0 0 80 10 70
2019 CR-04 59 24 12 3 2 0 0 83 5 58
2018 CR 53 28 14 0 2 2 0 83 2 43
2018 CR-04 51 29 14 0 3 3 0 82 3 35
2017 CR 40 44 8 4 4 0 0 84 8 75
2017 CR-04 40 42 10 3 5 0 0 82 8 60
2014 CR 46 32 14 7 2 0 0 77 9 125
2014 CR-04 44 32 13 10 1 0 0 76 11 84

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 26 11 2 6 0 0 81 8 62
2020 CR-04 57 22 13 2 6 0 0 80 7 54
2019 CR 46 28 13 4 9 0 0 74 13 69
2019 CR-04 47 28 16 5 4 0 0 75 9 57
2018 CR 50 20 23 0 5 2 0 72 5 44
2018 CR-04 47 19 28 0 3 3 0 69 3 36
2017 CR 33 31 20 7 7 2 0 66 14 75
2017 CR-04 30 32 22 8 5 3 0 64 14 60
2014 CR 23 37 22 7 8 3 0 62 15 126
2014 CR-04 19 41 22 7 8 2 0 62 15 85

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 31 8 0 6 0 0 85 6 62
2020 CR-04 57 28 9 0 6 0 0 85 6 54
2019 CR 44 31 13 6 6 0 0 76 11 70
2019 CR-04 47 31 16 5 2 0 0 78 7 58
2018 CR 50 25 18 2 5 0 0 75 7 44
2018 CR-04 47 28 19 3 3 0 0 75 6 36
2017 CR 29 32 25 7 7 0 0 61 13 75
2017 CR-04 27 32 28 6 7 0 0 59 13 60
2014 CR 24 33 25 10 6 2 0 59 16 126
2014 CR-04 20 39 26 7 7 1 0 60 14 85

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 60 18 11 2 6 2 2 80 8 62
2020 CR-04 67 13 11 2 4 2 2 83 6 54
2019 CR 41 19 10 10 11 7 1 66 23 70
2019 CR-04 43 17 12 9 9 9 2 67 19 58
2018 CR 50 20 14 9 5 2 0 72 14 44
2018 CR-04 47 25 14 8 3 3 0 74 11 36
2017 CR 35 25 19 12 7 1 1 62 19 75
2017 CR-04 35 23 18 13 7 2 2 61 21 60
2014 CR 22 22 21 15 14 6 0 47 31 125
2014 CR-04 22 21 23 14 13 6 0 47 29 85
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 CR 15 42 44 62
2020 CR-04 13 44 43 54
2019 CR 26 33 41 70
2019 CR-04 21 34 45 58
2018 CR 18 32 50 44
2018 CR-04 14 36 50 36
2017 CR 21 37 41 75
2017 CR-04 18 43 38 60
2014 CR 43 28 29 126
2014 CR-04 40 26 34 85

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 CR 22 17 28 11 11 11 18
2019 CR-04 8 25 25 8 17 17 12
2017 CR 44 13 25 0 19 0 16
2017 CR-04 36 18 36 0 9 0 11
2014 CR 11 14 32 9 9999 33 54
2014 CR-04 3 20 36 12 9999 30 34
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CR 8 92 62
2020 CR-04 9 91 54
2019 CR 7 93 70

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 23 24 24 0 3 15 11 63 4 62
2020 CR-04 26 24 24 0 2 15 9 66 2 54
2019 CR 22 14 26 10 3 17 7 48 17 69
2019 CR-04 23 14 26 9 2 19 7 50 14 57
2018 CR 18 11 30 2 11 20 7 41 19 44
2018 CR-04 19 11 25 3 11 22 8 44 20 36
2017 CR 16 19 20 12 5 22 5 48 24 75
2017 CR-04 15 13 23 12 5 26 5 41 24 60
2014 CR 20 17 16 7 7 26 6 55 21 126
2014 CR-04 19 19 14 6 4 28 9 61 17 85

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 39 26 15 0 2 16 3 80 2 62
2020 CR-04 41 28 15 0 2 13 2 80 2 54
2019 CR 35 33 13 7 1 10 0 76 10 69
2019 CR-04 34 33 14 5 2 12 0 76 8 58
2018 CR 41 18 18 0 9 14 0 68 11 44
2018 CR-04 44 14 19 0 8 14 0 68 10 36
2017 CR 37 20 26 8 3 7 0 61 12 74
2017 CR-04 34 20 27 10 2 7 0 58 13 59
2014 CR 32 25 12 9 6 17 0 68 17 126
2014 CR-04 35 21 13 7 4 20 0 70 13 85
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 23 18 28 5 0 16 10 56 7 61
2020 CR-04 25 19 25 6 0 17 9 59 8 53
2019 CR 24 16 23 1 3 24 9 60 6 70
2019 CR-04 24 17 22 2 0 26 9 63 3 58
2018 CR 23 9 34 2 2 25 5 45 6 44
2018 CR-04 22 8 33 3 0 28 6 46 4 36
2017 CR 19 17 27 3 0 29 5 55 4 75
2017 CR-04 13 17 30 2 0 33 5 49 3 60
2014 CR 16 18 19 2 2 33 9 59 8 126
2014 CR-04 12 17 25 1 1 35 9 51 4 85

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 43 25 16 5 0 8 3 76 6 61
2020 CR-04 47 25 13 6 0 8 2 79 6 53
2019 CR 37 33 13 3 1 13 0 80 5 70
2019 CR-04 38 33 14 2 0 14 0 82 2 58
2018 CR 43 18 18 5 2 14 0 71 8 44
2018 CR-04 47 14 19 6 0 14 0 71 6 36
2017 CR 33 25 21 1 0 17 1 72 2 75
2017 CR-04 30 23 25 2 0 18 2 67 2 60
2014 CR 29 23 17 6 2 22 2 68 9 126
2014 CR-04 28 21 19 5 1 25 1 67 8 85
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 16 27 34 10 13 0 0 44 23 62
2020 CR-04 17 28 31 9 15 0 0 44 24 54

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 40 37 11 10 2 0 0 77 11 62
2020 CR-04 41 39 7 11 2 0 0 80 13 54
2019 CR 47 24 14 10 3 0 1 72 13 70
2019 CR-04 47 28 12 10 2 0 2 75 12 58
2018 CR 43 34 9 7 0 5 2 83 7 44
2018 CR-04 42 33 8 8 0 6 3 82 9 36
2017 CR 30 24 27 11 4 0 4 56 15 74
2017 CR-04 32 23 28 10 2 0 5 58 12 60

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 48 26 16 5 5 0 0 74 10 62
2020 CR-04 46 28 17 4 6 0 0 74 9 54
2019 CR 41 40 14 1 3 0 0 81 4 70
2019 CR-04 43 40 14 2 2 0 0 83 3 58
2018 CR 39 36 16 5 0 0 5 79 5 44
2018 CR-04 36 36 17 6 0 0 6 76 6 36
2017 CR 32 36 23 4 4 1 0 69 8 75
2017 CR-04 32 35 25 5 3 0 0 67 8 60

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 63 20 13 2 2 0 0 83 3 60
2020 CR-04 63 19 13 2 2 0 0 83 4 52
2019 CR 54 31 11 0 3 0 0 86 3 70
2019 CR-04 59 33 7 0 2 0 0 91 2 58
2018 CR 58 23 9 0 0 2 7 90 0 43
2018 CR-04 60 20 9 0 0 3 9 90 0 35
2017 CR 46 31 17 1 1 3 0 79 3 74
2017 CR-04 48 31 18 0 2 2 0 79 2 59

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 28 39 13 11 8 0 0 67 20 61
2020 CR-04 25 42 13 11 9 0 0 66 21 53
2019 CR 37 24 21 7 10 0 0 61 17 70
2019 CR-04 38 28 17 7 10 0 0 66 17 58
2018 CR 30 43 9 9 2 2 5 78 12 44
2018 CR-04 25 50 11 3 3 3 6 82 6 36
2017 CR 39 27 16 11 7 1 0 66 17 75
2017 CR-04 33 33 17 10 7 0 0 67 16 60

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 77 10 3 0 0 0 10 96 0 62
2020 CR-04 76 9 4 0 0 0 11 96 0 54
2019 CR 77 7 1 0 0 0 14 98 0 70
2019 CR-04 76 5 2 0 0 0 17 98 0 58
2018 CR 82 5 0 0 0 0 14 100 0 44
2018 CR-04 78 6 0 0 0 0 17 100 0 36
2017 CR 68 8 1 0 0 1 21 98 0 75
2017 CR-04 68 7 2 0 0 0 23 98 0 60

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 21 13 6 3 0 2 77 10 62
2020 CR-04 52 22 15 7 2 0 2 75 9 54
2019 CR 54 23 9 1 9 1 3 81 10 70
2019 CR-04 59 21 9 2 5 2 3 84 7 58
2018 CR 45 30 11 0 7 0 7 80 7 44
2018 CR-04 39 33 11 0 8 0 8 79 9 36
2017 CR 44 32 17 4 1 0 1 77 5 75
2017 CR-04 42 33 18 3 1 0 2 77 5 60

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 60 13 15 0 10 0 3 75 10 62
2020 CR-04 57 13 17 0 9 0 4 73 10 54

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 42 32 15 6 3 0 2 75 10 62
2020 CR-04 41 31 15 7 4 0 2 74 11 54
2019 CR 57 21 17 1 1 0 1 80 3 70
2019 CR-04 59 21 17 0 2 0 2 81 2 58
2018 CR 48 30 18 0 0 0 5 81 0 44
2018 CR-04 44 31 19 0 0 0 6 79 0 36
2017 CR 35 39 13 8 1 1 3 77 10 75
2017 CR-04 30 38 17 8 2 2 3 72 10 60

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 50 27 18 3 2 0 0 77 5 62
2020 CR-04 46 30 19 4 2 0 0 76 6 54
2019 CR 53 31 7 4 3 0 1 86 7 70
2019 CR-04 53 34 3 3 3 0 2 89 7 58
2018 CR 43 32 18 0 0 0 7 80 0 44
2018 CR-04 42 31 19 0 0 0 8 79 0 36
2017 CR 49 25 12 9 1 1 1 77 11 75
2017 CR-04 45 25 15 10 1 2 2 73 12 60

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 56 23 13 6 0 0 2 80 7 62
2020 CR-04 54 22 15 7 0 0 2 77 8 54
2019 CR 56 29 9 3 3 0 1 86 6 70
2019 CR-04 55 29 7 3 3 0 2 86 7 58
2018 CR 52 30 5 5 0 2 7 90 5 44
2018 CR-04 53 28 6 3 0 3 8 91 3 36
2017 CR 47 28 13 5 1 3 3 79 7 75
2017 CR-04 45 27 13 7 2 3 3 77 9 60

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 23 6 11 5 0 0 77 16 62
2020 CR-04 56 22 6 11 6 0 0 78 17 54
2019 CR 60 19 7 4 6 3 1 82 10 70
2019 CR-04 60 19 9 3 3 3 2 84 7 58

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 45 29 13 11 2 0 0 74 13 62
2020 CR-04 43 30 15 11 2 0 0 72 13 54

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 40 38 10 8 3 0 0 78 12 60
2020 CR-04 40 36 11 9 4 0 0 75 13 53
2019 CR 57 28 6 4 3 0 3 87 7 69
2019 CR-04 53 31 5 3 3 0 3 88 7 58
2018 CR 57 26 10 5 0 0 2 85 5 42
2018 CR-04 57 26 11 3 0 0 3 85 3 35
2017 CR 53 23 13 5 3 0 3 78 8 75
2017 CR-04 53 20 15 5 3 0 3 76 9 60

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 53 29 15 0 3 0 0 82 3 62
2020 CR-04 52 30 15 0 4 0 0 81 4 54
2019 CR 60 29 9 3 0 0 0 89 3 70
2019 CR-04 60 29 7 3 0 0 0 90 3 58
2018 CR 52 32 7 7 0 0 2 86 7 44
2018 CR-04 50 33 8 6 0 0 3 86 6 36
2017 CR 47 27 16 7 4 0 0 73 11 75
2017 CR-04 45 27 17 8 3 0 0 72 11 60

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 39 45 15 0 2 0 0 84 2 62
2020 CR-04 39 44 15 0 2 0 0 83 2 54

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 71 19 3 0 0 0 6 97 0 62
2020 CR-04 69 20 4 0 0 0 7 96 0 54
2019 CR 70 13 4 4 1 1 6 89 6 70
2019 CR-04 69 12 5 5 0 2 7 89 6 58
2018 CR 80 5 2 2 2 0 9 93 5 44
2018 CR-04 75 6 3 3 3 0 11 91 6 36

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 79 10 5 2 0 0 5 93 2 62
2020 CR-04 80 9 6 2 0 0 4 92 2 54
2019 CR 77 7 9 3 0 3 1 88 3 69
2019 CR-04 79 7 7 2 0 3 2 91 2 58
2018 CR 70 9 7 2 2 0 9 88 5 44
2018 CR-04 67 11 8 3 0 0 11 88 3 36
2017 CR 74 12 8 3 1 1 1 88 4 75
2017 CR-04 74 10 8 3 2 2 2 86 5 60

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 69 23 6 0 0 2 0 93 0 62
2020 CR-04 69 24 6 0 0 2 0 94 0 54
2019 CR 53 24 16 3 3 1 0 78 6 70
2019 CR-04 52 28 14 3 2 2 0 81 5 58
2018 CR 52 39 5 2 0 0 2 93 2 44
2018 CR-04 50 42 3 3 0 0 3 94 3 36
2017 CR 49 36 7 4 2 0 1 87 7 75
2017 CR-04 50 33 7 5 3 0 2 85 8 60

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 74 15 6 3 2 0 0 89 5 62
2020 CR-04 76 13 7 4 0 0 0 89 4 54
2019 CR 68 13 3 13 3 0 0 81 16 69
2019 CR-04 70 14 2 12 2 0 0 84 14 57
2018 CR 62 26 2 5 2 0 2 90 7 42
2018 CR-04 59 29 3 3 3 0 3 91 6 34
2017 CR 55 23 7 8 7 0 1 79 15 75
2017 CR-04 52 25 6 10 5 0 2 78 15 60

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 70 0 2 0 0 0 28 98 0 60
2020 CR-04 69 0 2 0 0 0 29 97 0 52
2019 CR 69 6 1 0 0 0 24 98 0 70
2019 CR-04 69 5 0 0 0 0 26 100 0 58
2018 CR 66 5 0 0 0 0 30 100 0 44
2018 CR-04 61 6 0 0 0 0 33 100 0 36
2017 CR 72 4 3 1 0 0 20 95 2 75
2017 CR-04 69 5 3 2 0 0 22 94 2 60

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 61 19 5 3 5 0 6 86 9 62
2020 CR-04 61 19 6 2 6 0 7 86 8 54
2019 CR 68 19 4 3 1 0 4 91 5 69
2019 CR-04 68 19 4 2 2 0 5 93 4 57
2018 CR 66 20 0 2 0 0 11 97 3 44
2018 CR-04 61 22 0 3 0 0 14 97 3 36
2017 CR 68 19 5 4 0 0 4 90 4 74
2017 CR-04 64 20 6 5 0 0 5 88 5 60

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 47 11 18 5 18 0 2 59 23 62
2020 CR-04 43 11 20 4 20 0 2 55 25 54
2019 CR 61 24 7 3 3 0 1 87 6 70
2019 CR-04 60 24 9 3 2 0 2 86 5 58
2018 CR 50 14 11 7 7 5 7 72 15 44
2018 CR-04 50 14 14 6 3 6 8 74 10 36
2017 CR 49 23 15 4 4 1 4 76 8 75
2017 CR-04 47 27 13 3 3 2 5 79 7 60

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 48 32 15 2 3 0 0 81 5 62
2020 CR-04 43 35 17 2 4 0 0 78 6 54
2019 CR 57 28 4 4 6 1 0 85 10 69
2019 CR-04 61 25 5 2 5 2 0 88 7 57
2018 CR 55 32 2 2 5 0 5 90 7 44
2018 CR-04 47 36 3 3 6 0 6 88 9 36
2017 CR 47 31 11 8 3 0 1 79 11 75
2017 CR-04 43 32 12 8 3 0 2 77 12 60

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 26 42 26 2 5 0 0 68 6 62
2020 CR-04 24 43 26 2 6 0 0 67 7 54

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 24 42 27 3 3 0 0 66 6 62
2020 CR-04 24 41 28 4 4 0 0 65 7 54
2019 CR 35 33 20 9 1 1 0 69 10 69
2019 CR-04 35 37 19 5 2 2 0 73 7 57
2018 CR 32 45 18 2 0 0 2 79 2 44
2018 CR-04 33 47 17 0 0 0 3 83 0 36
2017 CR 17 39 35 5 2 1 0 57 8 75
2017 CR-04 18 38 33 5 3 2 0 58 8 60

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 3 10 44 23 19 2 0 43 13 62
2020 CR-04 4 9 43 22 20 2 0 43 13 54
2019 CR 3 14 33 27 23 0 0 50 17 70
2019 CR-04 3 9 36 28 24 0 0 52 12 58
2018 CR 0 11 43 27 16 0 2 44 12 44
2018 CR-04 0 8 44 31 14 0 3 46 9 36
2017 CR 1 12 44 29 13 0 0 43 13 75
2017 CR-04 2 13 45 30 10 0 0 40 15 60

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 42 37 18 2 0 2 0 80 2 62
2020 CR-04 44 39 15 2 0 0 0 83 2 54
2019 CR 27 29 20 9 6 6 4 62 16 70
2019 CR-04 28 28 22 7 3 7 5 63 12 58
2018 CR 23 39 16 9 0 11 2 71 11 44
2018 CR-04 25 39 14 8 0 11 3 74 10 36
2017 CR 18 33 24 9 5 11 0 56 17 74
2017 CR-04 19 37 20 9 7 9 0 61 17 59

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 40 29 18 10 3 0 0 69 13 62
2020 CR-04 43 30 15 9 4 0 0 72 13 54

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 19 8 8 10 0 0 74 18 62
2020 CR-04 54 22 9 6 9 0 0 76 15 54

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 60 16 18 5 2 0 0 76 6 62
2020 CR-04 59 19 17 6 0 0 0 78 6 54

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 53 15 23 8 0 0 2 69 8 62
2020 CR-04 56 15 22 7 0 0 0 70 7 54
2019 CR 32 30 20 9 7 1 0 63 16 69
2019 CR-04 33 32 21 7 5 2 0 66 13 57
2018 CR 32 39 5 11 5 7 2 78 18 44
2018 CR-04 33 36 6 14 3 6 3 76 18 36
2017 CR 19 43 22 7 7 3 0 63 14 75
2017 CR-04 18 40 25 8 5 3 0 61 14 60

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 47 42 5 6 0 0 0 89 6 62
2020 CR-04 48 41 4 7 0 0 0 89 7 54

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 42 44 5 5 5 0 0 85 10 62
2020 CR-04 43 44 4 4 6 0 0 87 9 54

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 44 40 6 8 2 0 0 84 10 62
2020 CR-04 44 41 7 6 2 0 0 85 7 54

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 53 32 8 3 3 0 0 85 6 62
2020 CR-04 56 31 7 4 2 0 0 87 6 54

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 74 15 8 0 2 2 0 90 2 62
2020 CR-04 74 15 7 0 2 2 0 91 2 54

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 50 31 18 2 0 0 0 81 2 62
2020 CR-04 50 33 15 2 0 0 0 83 2 54

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 58 26 8 6 2 0 0 84 8 62
2020 CR-04 57 30 6 6 2 0 0 87 7 54

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 48 27 11 8 5 0 0 76 13 62
2020 CR-04 50 26 11 7 6 0 0 76 13 54
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CR 8 92 61
2020 CR-04 6 94 54

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CR 5 95 61
2020 CR-04 4 96 54
2019 CR 13 87 70
2019 CR-04 14 86 58
2017 CR 12 88 74
2017 CR-04 14 86 59
2014 CR 9 91 126
2014 CR-04 7 93 85

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CR 91 9 12

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2014 CR 35 47 9 0 9 0 0 81 9 11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 53 29 8 3 2 5 0 86 5 62
2020 CR-04 52 31 7 4 2 4 0 87 6 54
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 3 69 26 2 96 4 62
2020 CR-04 4 69 26 2 95 5 54

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CR 55 11 10 5 3 5 11 79 10 62
2020 CR-04 56 11 7 6 4 6 11 80 11 54
2019 CR 61 17 10 1 3 1 6 84 5 69
2019 CR-04 62 16 12 2 2 2 5 83 4 58
2018 CR 50 16 11 7 5 5 7 74 13 44
2018 CR-04 47 17 11 8 6 3 8 72 16 36
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