2020 Public Service Employee Survey Results for Library and Archives Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	33	11	0	7	0	0	83	7	18
2020	Non-shift worker	32	47	7	12	2	0	0	79	14	685

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	69	18	13	0	0	0	87	0	18
2020	Non-shift worker	70	23	2	3	1	0	94	4	681
2017	Shift worker	51	35	11	3	0	0	87	3	37
2017	Non-shift worker	63	30	2	3	1	1	94	4	703
2014	Shift worker	47	41	10	0	0	2	90	0	40
2014	Non-shift worker	60	30	5	4	1	0	91	5	774

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	27	17	0	0	83	0	18
2020	Non-shift worker	33	38	11	12	5	72	17	685
2019	Shift worker	54	42	0	4	0	96	4	25
2019	Non-shift worker	51	36	6	6	2	86	8	795
2017	Shift worker	37	34	24	5	0	71	5	37
2017	Non-shift worker	48	38	6	6	2	86	8	703
2014	Shift worker	51	38	3	8	0	89	8	40
2014	Non-shift worker	43	41	7	7	3	84	9	774

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	42	0	13	0	0	87	13	18
2020	Non-shift worker	35	40	13	9	2	1	76	11	683
2019	Shift worker	38	48	7	7	0	0	86	7	25
2019	Non-shift worker	34	43	10	10	2	0	78	12	794
2018	Shift worker	31	43	21	0	5	0	74	5	20
2018	Non-shift worker	29	50	11	8	2	0	80	10	629
2017	Shift worker	34	39	16	8	3	0	73	11	37
2017	Non-shift worker	32	43	11	10	3	1	76	13	703
2014	Shift worker	44	35	16	5	0	0	79	5	40
2014	Non-shift worker	28	42	11	14	4	1	70	18	775

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	28	7	0	0	0	93	0	18
2020	Non-shift worker	39	39	11	9	2	0	78	11	682
2019	Shift worker	52	24	16	8	0	0	76	8	25
2019	Non-shift worker	52	35	7	6	1	0	87	7	791
2017	Shift worker	43	39	11	8	0	0	82	8	37
2017	Non-shift worker	47	41	6	5	1	0	88	5	703
2014	Shift worker	53	35	8	3	0	2	90	3	40
2014	Non-shift worker	43	40	10	4	2	0	83	6	775

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	30	0	0	7	0	0	93	7	18
2020	Non-shift worker	49	33	11	5	3	0	0	82	8	677
2019	Shift worker	62	21	12	5	0	0	0	83	5	25
2019	Non-shift worker	50	30	9	6	3	1	1	82	9	795
2018	Shift worker	60	23	12	0	5	0	0	83	5	19
2018	Non-shift worker	47	35	10	5	3	1	0	83	8	629
2017	Shift worker	39	40	11	5	0	3	2	83	5	37
2017	Non-shift worker	48	32	10	5	4	0	1	81	9	704
2014	Shift worker	45	33	10	8	0	0	5	81	8	40
2014	Non-shift worker	38	35	14	7	5	1	1	74	11	774

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	59	4	0	0	96	0	18
2020	Non-shift worker	38	42	11	6	3	80	8	686
2019	Shift worker	42	47	5	4	4	88	7	25
2019	Non-shift worker	44	38	10	5	2	82	8	795
2018	Shift worker	41	38	16	0	5	78	5	20
2018	Non-shift worker	41	41	10	6	2	82	8	625
2017	Shift worker	51	27	13	8	0	79	8	37
2017	Non-shift worker	39	45	8	5	3	84	8	705
2014	Shift worker	34	47	10	9	0	81	9	40
2014	Non-shift worker	31	44	13	6	4	76	11	774

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	25	0	0	14	0	86	14	18
2020	Non-shift worker	36	36	13	11	4	0	73	14	685
2019	Shift worker	49	20	12	7	7	5	73	15	25
2019	Non-shift worker	34	40	13	7	6	0	75	13	796
2018	Shift worker	32	46	11	6	5	0	78	11	20
2018	Non-shift worker	32	36	15	11	6	1	68	17	629
2017	Shift worker	44	26	19	5	5	0	70	11	37
2017	Non-shift worker	28	38	15	11	8	1	66	18	704
2014	Shift worker	40	33	15	8	5	0	73	13	40
2014	Non-shift worker	24	38	17	12	8	1	63	20	775

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	36	6	0	0	0	94	0	17
2020	Non-shift worker	38	43	10	7	2	0	81	9	685
2019	Shift worker	41	30	9	11	4	5	75	15	24
2019	Non-shift worker	39	42	10	8	2	0	81	9	793
2018	Shift worker	30	30	29	5	5	0	60	11	19
2018	Non-shift worker	36	43	11	6	3	0	80	9	630
2017	Shift worker	27	53	15	3	3	0	79	6	37
2017	Non-shift worker	32	46	11	7	3	0	79	10	704

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	45	0	0	0	0	100	0	18
2020	Non-shift worker	52	35	9	2	2	0	87	4	683
2019	Shift worker	66	23	7	3	0	0	89	3	24
2019	Non-shift worker	51	39	7	3	1	0	90	4	796
2018	Shift worker	50	29	16	5	0	0	79	5	20
2018	Non-shift worker	51	39	7	3	1	0	89	4	630
2017	Shift worker	56	41	0	0	3	0	97	3	37
2017	Non-shift worker	43	40	9	4	2	1	84	6	705
2014	Shift worker	38	45	15	2	0	0	82	2	40
2014	Non-shift worker	41	43	9	4	2	1	85	6	775

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	41	12	0	7	0	81	7	18
2020	Non-shift worker	38	36	12	9	5	0	73	14	684
2019	Shift worker	37	35	12	7	4	5	76	11	25
2019	Non-shift worker	39	37	12	8	5	0	76	12	796
2018	Shift worker	46	32	17	5	0	0	78	5	20
2018	Non-shift worker	32	42	13	8	6	0	74	13	628
2017	Shift worker	42	31	16	5	5	0	73	11	37
2017	Non-shift worker	32	36	15	9	7	0	69	16	704

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	39	0	0	0	100	0	18
2020	Non-shift worker	52	36	9	3	1	88	3	678
2019	Shift worker	48	37	15	0	0	85	0	25
2019	Non-shift worker	55	32	10	2	1	88	3	791
2018	Shift worker	41	53	0	5	0	95	5	20
2018	Non-shift worker	56	32	9	2	1	88	3	626
2017	Shift worker	58	29	11	3	0	86	3	37
2017	Non-shift worker	54	35	7	3	1	89	3	704
2014	Shift worker	61	29	11	0	0	89	0	40
2014	Non-shift worker	57	32	7	2	2	89	3	773

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	37	13	0	0	0	87	0	18
2020	Non-shift worker	33	38	15	9	4	0	72	13	684
2019	Shift worker	38	35	15	12	0	0	73	12	25
2019	Non-shift worker	37	37	12	9	5	0	74	14	794
2018	Shift worker	29	42	19	6	6	0	70	11	19
2018	Non-shift worker	31	42	13	8	5	0	74	13	627
2017	Shift worker	27	46	10	11	3	3	75	15	36
2017	Non-shift worker	31	43	12	8	5	0	75	13	704
2014	Shift worker	32	45	10	10	3	0	77	13	40
2014	Non-shift worker	22	43	15	13	6	1	65	20	774

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	38	12	0	0	0	5	87	0	18
2020	Non-shift worker	38	36	14	8	4	0	0	74	12	684
2019	Shift worker	38	34	12	5	7	5	0	75	13	25
2019	Non-shift worker	40	35	14	5	4	0	0	76	10	795
2018	Shift worker	34	45	16	0	6	0	0	78	6	19
2018	Non-shift worker	37	37	15	6	5	0	0	74	11	625
2017	Shift worker	45	29	15	6	5	0	0	74	11	36
2017	Non-shift worker	34	40	14	4	6	0	1	75	11	703
2014	Shift worker	40	42	10	8	0	0	0	82	8	40
2014	Non-shift worker	30	36	18	10	6	0	1	67	15	773

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	44	5	0	0	0	0	95	0	18
2020	Non-shift worker	32	44	13	8	2	0	0	76	10	678
2019	Shift worker	57	32	8	3	0	0	0	88	3	25
2019	Non-shift worker	36	42	11	8	1	0	1	79	10	792
2018	Shift worker	39	32	18	11	0	0	0	71	11	19
2018	Non-shift worker	32	45	14	6	3	0	0	77	9	624
2017	Shift worker	31	47	6	11	0	3	3	83	11	37
2017	Non-shift worker	32	43	13	7	4	1	1	76	11	703
2014	Shift worker	36	43	16	5	0	0	0	80	5	40
2014	Non-shift worker	28	40	17	10	5	1	1	69	15	775

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	46	4	0	0	96	0	18
2020	Non-shift worker	47	37	10	4	1	84	6	685
2019	Shift worker	32	53	12	0	4	85	4	25
2019	Non-shift worker	47	38	9	5	1	85	6	794
2018	Shift worker	46	43	5	5	0	90	5	20
2018	Non-shift worker	46	40	9	3	2	85	5	629
2017	Shift worker	52	37	8	3	0	89	3	37
2017	Non-shift worker	43	41	10	4	1	85	6	702
2014	Shift worker	47	35	13	5	0	82	5	40
2014	Non-shift worker	42	38	12	5	3	81	8	774

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	14	20	7	0	0	74	7	18
2020	Non-shift worker	45	31	13	5	4	1	77	10	686
2019	Shift worker	53	44	4	0	0	0	96	0	25
2019	Non-shift worker	49	30	11	5	3	1	81	8	789
2018	Shift worker	55	39	6	0	0	0	94	0	19
2018	Non-shift worker	45	34	12	6	3	1	79	9	632
2017	Shift worker	51	38	11	0	0	0	89	0	36
2017	Non-shift worker	48	34	10	4	3	1	83	7	705
2014	Shift worker	64	22	14	0	0	0	86	0	40
2014	Non-shift worker	42	36	13	5	2	1	79	7	775

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	12	13	48	11	4	5	65	21	18
2020	Non-shift worker	7	21	39	22	9	0	1	32	28	683
2019	Shift worker	7	25	19	24	22	4	0	48	33	25
2019	Non-shift worker	5	17	38	26	12	1	0	39	22	797
2018	Shift worker	10	10	42	34	4	0	0	38	20	20
2018	Non-shift worker	4	21	42	22	9	1	1	32	25	632
2017	Shift worker	8	34	26	19	7	5	0	28	45	37
2017	Non-shift worker	7	21	38	21	10	1	2	32	28	703
2014	Shift worker	10	25	42	21	2	0	0	23	35	40
2014	Non-shift worker	12	28	33	15	8	1	3	24	42	775

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	30	0	23	38	4	5	66	34	18
2020	Non-shift worker	9	22	29	26	12	1	1	39	32	681
2019	Shift worker	0	15	8	30	42	5	0	75	16	25
2019	Non-shift worker	5	10	25	33	22	4	2	58	16	791
2018	Shift worker	0	11	41	22	22	4	0	46	11	20
2018	Non-shift worker	4	11	35	31	15	3	1	47	16	629
2017	Shift worker	3	21	34	19	13	10	0	36	27	37
2017	Non-shift worker	7	13	32	26	15	4	3	45	21	702
2014	Shift worker	10	14	32	30	8	6	0	40	26	40
2014	Non-shift worker	15	26	33	12	8	2	3	21	44	774

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	13	26	12	31	7	5	49	22	18
2020	Non-shift worker	11	19	33	23	10	2	2	34	32	682
2019	Shift worker	11	7	22	24	28	9	0	57	19	25
2019	Non-shift worker	10	18	32	20	14	3	3	36	30	795
2018	Shift worker	10	17	37	27	4	4	0	33	28	20
2018	Non-shift worker	9	22	35	21	8	3	2	31	33	630
2017	Shift worker	6	28	32	13	10	5	5	26	38	37
2017	Non-shift worker	12	19	33	17	11	3	4	31	33	700
2014	Shift worker	18	30	14	20	6	9	3	29	55	40
2014	Non-shift worker	22	27	23	11	9	3	5	22	54	773

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	13	20	22	29	4	5	56	22	17
2020	Non-shift worker	4	12	30	34	19	1	1	54	16	678
2019	Shift worker	0	8	21	32	39	0	0	71	8	25
2019	Non-shift worker	3	11	27	35	21	1	2	58	15	795
2018	Shift worker	5	10	12	21	47	0	5	72	15	20
2018	Non-shift worker	1	12	32	36	17	1	1	54	14	626
2017	Shift worker	0	8	31	30	24	5	2	58	8	37
2017	Non-shift worker	5	14	30	29	18	1	3	50	19	695
2014	Shift worker	8	12	29	26	19	6	0	48	21	40
2014	Non-shift worker	7	16	32	25	14	2	4	41	25	770

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	7	20	18	26	4	5	49	29	18
2020	Non-shift worker	21	26	23	16	13	1	1	29	48	683
2019	Shift worker	4	14	21	15	43	4	0	60	18	25
2019	Non-shift worker	11	17	29	22	18	1	2	42	29	793
2018	Shift worker	0	15	43	17	25	0	0	42	15	20
2018	Non-shift worker	12	23	33	20	10	2	2	31	36	630
2017	Shift worker	5	21	29	19	21	2	2	42	27	37
2017	Non-shift worker	15	18	33	16	12	2	4	30	36	701
2014	Shift worker	14	7	33	18	21	3	5	42	22	40
2014	Non-shift worker	18	26	27	13	9	1	4	24	47	774

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	11	26	28	26	4	5	60	12	18
2020	Non-shift worker	9	17	26	27	17	2	2	46	27	678
2019	Shift worker	0	7	35	21	20	17	0	49	8	25
2019	Non-shift worker	6	13	27	26	21	3	3	50	21	791
2018	Shift worker	0	22	20	35	23	0	0	58	22	20
2018	Non-shift worker	7	16	29	29	13	4	2	45	24	631
2017	Shift worker	5	30	18	18	18	8	2	40	40	37
2017	Non-shift worker	7	14	27	29	15	4	4	48	23	702
2014	Shift worker	7	21	20	32	12	5	2	48	31	40
2014	Non-shift worker	11	17	28	22	13	4	6	38	31	773

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	19	35	5	32	4	5	41	21	18
2020	Non-shift worker	10	18	35	22	12	3	1	35	29	682
2019	Shift worker	7	19	19	24	31	0	0	55	26	25
2019	Non-shift worker	10	19	34	20	14	2	2	36	29	793
2018	Shift worker	5	16	36	21	22	0	0	43	21	20
2018	Non-shift worker	9	21	37	21	9	3	1	31	31	630
2017	Shift worker	8	18	18	29	17	5	5	51	28	37
2017	Non-shift worker	10	19	38	17	9	4	3	27	32	702
2014	Shift worker	17	13	27	15	19	9	0	37	33	40
2014	Non-shift worker	17	23	30	13	9	4	4	24	43	774

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	13	35	23	24	0	5	49	14	17
2020	Non-shift worker	5	16	40	28	9	1	0	38	22	683
2019	Shift worker	3	11	31	39	15	0	0	55	14	25
2019	Non-shift worker	9	18	42	19	10	1	1	30	27	795

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	32	25	0	0	4	9	71	0	18
2020	Non-shift worker	27	34	18	8	3	6	4	68	12	683
2019	Shift worker	35	23	11	9	5	0	17	70	16	25
2019	Non-shift worker	30	32	14	7	5	8	5	70	13	794
2018	Shift worker	38	16	10	10	13	9	5	62	26	20
2018	Non-shift worker	24	37	18	10	4	6	2	66	15	628
2017	Shift worker	12	45	18	5	2	13	3	69	9	37
2017	Non-shift worker	25	32	16	8	6	7	6	66	16	705
2014	Shift worker	31	37	14	2	8	6	2	74	11	40
2014	Non-shift worker	31	31	14	8	6	5	5	69	16	772

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	45	0	7	0	0	93	7	18
2020	Non-shift worker	53	30	7	6	3	1	84	9	686
2019	Shift worker	53	31	8	4	4	0	85	7	25
2019	Non-shift worker	49	32	7	6	5	1	82	11	795
2018	Shift worker	65	20	4	11	0	0	85	11	20
2018	Non-shift worker	45	34	8	8	3	2	80	12	627
2017	Shift worker	47	27	16	8	3	0	74	11	37
2017	Non-shift worker	46	34	9	6	5	1	80	11	705
2014	Shift worker	50	31	5	6	7	0	82	13	40
2014	Non-shift worker	46	30	8	8	6	1	77	14	774

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	38	7	0	0	93	0	18
2020	Non-shift worker	58	30	6	4	2	89	5	681
2019	Shift worker	62	27	4	7	0	89	7	25
2019	Non-shift worker	53	34	7	5	2	87	7	792
2018	Shift worker	57	32	11	0	0	89	0	19
2018	Non-shift worker	48	38	8	4	2	86	6	629
2017	Shift worker	42	42	13	3	0	84	3	37
2017	Non-shift worker	46	39	7	6	3	85	8	705
2014	Shift worker	34	53	8	5	0	87	5	40
2014	Non-shift worker	46	38	8	5	2	85	7	773

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	41	14	0	0	0	86	0	18
2020	Non-shift worker	48	38	9	3	1	1	87	4	681
2019	Shift worker	45	40	8	7	0	0	85	7	25
2019	Non-shift worker	45	37	11	4	2	1	83	6	792
2018	Shift worker	41	27	26	0	5	0	69	5	20
2018	Non-shift worker	38	45	11	3	1	2	85	4	630

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	9	21	10	0	0	5	67	11	17
2020	Non-shift worker	48	26	11	4	2	6	3	82	6	684

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	42	13	0	0	0	17	84	0	18
2020	Non-shift worker	51	25	12	5	2	1	4	80	7	685
2019	Shift worker	36	23	16	4	4	0	18	72	9	25
2019	Non-shift worker	49	26	12	3	4	2	5	81	7	791

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	41	16	0	0	0	5	83	0	18
2020	Non-shift worker	49	32	10	6	3	0	0	81	9	685
2019	Shift worker	36	30	20	8	0	0	5	70	9	25
2019	Non-shift worker	44	32	12	5	5	0	1	78	10	793
2018	Shift worker	53	11	25	11	0	0	0	64	11	20
2018	Non-shift worker	42	37	11	6	3	0	0	80	9	631
2017	Shift worker	31	48	13	6	2	0	0	78	8	37
2017	Non-shift worker	39	39	11	5	4	1	0	79	9	705
2014	Shift worker	41	29	17	8	3	2	0	72	11	40
2014	Non-shift worker	38	33	15	8	5	0	1	73	13	775

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	41	4	0	0	0	0	96	0	18
2020	Non-shift worker	54	26	10	4	4	2	1	82	8	685

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	48	0	0	0	0	0	100	0	18
2020	Non-shift worker	53	31	8	4	3	1	1	85	7	683
2019	Shift worker	57	19	12	12	0	0	0	76	12	25
2019	Non-shift worker	51	29	9	6	4	0	1	80	10	794
2018	Shift worker	51	16	16	16	0	0	0	68	16	20
2018	Non-shift worker	49	31	9	6	3	0	0	81	10	629
2017	Shift worker	34	48	8	8	2	0	0	82	10	37
2017	Non-shift worker	44	36	8	6	4	1	1	81	11	705
2014	Shift worker	41	39	15	3	3	0	0	80	5	40
2014	Non-shift worker	44	31	11	8	4	1	0	77	13	774

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	34	66	17
2020	Non-shift worker	43	57	685

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	40	6	0	7	11	7	85	8	18
2020	Non-shift worker	57	19	9	2	1	5	7	87	3	686

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	38	7	0	7	0	87	7	18
2020	Non-shift worker	59	25	9	4	2	0	85	7	685
2019	Shift worker	52	33	7	8	0	0	85	8	25
2019	Non-shift worker	55	28	8	5	4	0	83	9	790
2018	Shift worker	61	18	16	5	0	0	78	5	20
2018	Non-shift worker	52	29	9	6	3	0	82	9	632
2017	Shift worker	44	39	16	0	0	0	84	0	37
2017	Non-shift worker	51	31	9	5	4	0	83	9	704
2014	Shift worker	50	32	13	3	3	0	81	6	40
2014	Non-shift worker	49	29	10	7	4	1	79	11	774

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	37	12	0	7	11	0	78	8	18
2020	Non-shift worker	28	36	15	6	4	9	0	71	12	683
2019	Shift worker	37	36	4	3	0	20	0	91	4	25
2019	Non-shift worker	31	34	16	7	3	9	0	71	11	789
2018	Shift worker	22	38	15	10	0	14	0	70	12	20
2018	Non-shift worker	27	36	16	8	5	8	0	69	13	631
2017	Shift worker	24	38	17	8	3	8	3	69	12	37
2017	Non-shift worker	24	36	17	7	7	9	0	66	15	705
2014	Shift worker	25	45	11	10	3	6	0	75	13	40
2014	Non-shift worker	15	33	19	13	7	12	1	56	22	775

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	37	18	0	7	7	73	8	18
2020	Non-shift worker	21	37	19	14	7	2	59	21	685
2019	Shift worker	38	34	14	7	0	7	77	7	25
2019	Non-shift worker	28	37	18	8	5	4	68	14	791
2018	Shift worker	28	31	31	9	0	0	59	9	20
2018	Non-shift worker	27	38	16	11	6	3	67	17	626
2017	Shift worker	24	33	30	3	3	8	62	6	37
2017	Non-shift worker	22	36	19	11	7	5	61	19	705
2014	Shift worker	22	36	29	2	6	6	61	8	40
2014	Non-shift worker	15	30	21	17	11	6	48	30	775

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	31	11	7	7	12	0	72	16	18
2020	Non-shift worker	16	30	23	19	7	4	0	48	28	682
2019	Shift worker	29	34	22	3	0	12	0	72	4	25
2019	Non-shift worker	20	34	23	10	5	9	0	59	16	789
2018	Shift worker	14	43	30	9	0	4	0	59	10	20
2018	Non-shift worker	17	36	21	13	7	7	0	57	21	627
2017	Shift worker	16	28	32	5	0	16	3	54	7	37
2017	Non-shift worker	16	33	21	13	8	9	1	54	23	704
2014	Shift worker	24	40	22	0	6	8	0	70	6	40
2014	Non-shift worker	10	25	23	19	12	10	0	39	34	774

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	33	9	0	14	7	76	15	18
2020	Non-shift worker	20	40	16	14	8	2	61	23	686
2019	Shift worker	25	48	12	3	0	12	82	4	25
2019	Non-shift worker	20	37	19	13	7	4	60	21	791
2018	Shift worker	38	36	16	5	5	0	74	10	20
2018	Non-shift worker	19	36	21	12	9	3	56	22	630
2017	Shift worker	23	29	24	16	0	8	56	18	37
2017	Non-shift worker	16	39	19	13	9	5	57	23	702
2014	Shift worker	27	46	20	0	3	5	77	3	40
2014	Non-shift worker	12	34	20	17	13	4	48	31	772

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	91	9	0	0	0	0	0	100	0	18
2020	Non-shift worker	65	26	6	1	1	1	0	92	2	684
2019	Shift worker	55	28	4	0	0	9	5	96	0	25
2019	Non-shift worker	63	25	7	2	1	2	0	90	3	794

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	42	13	7	0	0	81	7	18
2020	Non-shift worker	29	45	15	9	2	0	74	10	686
2019	Shift worker	33	63	0	4	0	0	96	4	25
2019	Non-shift worker	36	46	11	4	2	1	83	6	794
2018	Shift worker	55	26	8	10	0	0	82	10	20
2018	Non-shift worker	32	46	14	6	1	1	78	7	623
2017	Shift worker	33	51	11	0	3	2	86	3	36
2017	Non-shift worker	29	48	12	6	3	1	78	9	701
2014	Shift worker	31	54	13	2	0	0	85	2	40
2014	Non-shift worker	22	40	19	10	7	2	63	18	775

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	36	32	0	0	4	67	0	18
2020	Non-shift worker	14	33	23	21	6	3	49	28	681
2019	Shift worker	18	34	28	3	4	13	59	8	25
2019	Non-shift worker	18	39	21	12	6	4	59	18	792

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	41	23	7	0	0	5	68	7	18
2020	Non-shift worker	27	38	15	12	3	4	1	68	16	683
2019	Shift worker	23	36	15	20	0	0	5	63	21	25
2019	Non-shift worker	27	37	15	10	5	6	1	69	15	795
2018	Shift worker	34	31	10	9	0	6	11	77	11	20
2018	Non-shift worker	25	39	16	10	5	4	1	67	16	627
2017	Shift worker	24	32	29	8	8	0	0	55	16	37
2017	Non-shift worker	26	39	12	10	5	7	1	71	16	703
2014	Shift worker	29	28	31	2	6	3	0	59	9	40
2014	Non-shift worker	28	37	14	8	6	5	1	70	15	774

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	36	23	7	0	0	70	7	17
2020	Non-shift worker	24	44	22	5	2	3	70	7	683
2019	Shift worker	31	42	16	4	0	8	79	4	25
2019	Non-shift worker	28	38	23	6	2	3	68	8	795
2018	Shift worker	34	23	32	5	0	6	61	6	20
2018	Non-shift worker	23	43	22	7	2	3	68	10	626

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	27	14	7	0	11	9	75	8	18
2020	Non-shift worker	19	25	19	14	10	12	2	51	27	683
2019	Shift worker	27	11	15	4	0	40	4	67	6	25
2019	Non-shift worker	19	27	21	10	10	12	3	53	23	794
2018	Shift worker	19	42	16	0	0	22	0	79	0	20
2018	Non-shift worker	16	27	23	11	9	12	2	49	24	628
2017	Shift worker	29	24	15	11	8	8	5	61	21	37
2017	Non-shift worker	16	24	20	12	12	13	4	48	28	702
2014	Shift worker	15	26	26	13	5	15	0	48	21	40
2014	Non-shift worker	11	20	20	18	14	15	3	38	38	773

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	29	25	15	0	0	0	60	15	16
2020	Non-shift worker	18	35	20	16	9	2	0	54	25	684
2019	Shift worker	21	51	11	4	0	13	0	83	4	25
2019	Non-shift worker	27	36	16	11	7	4	0	65	18	794
2018	Shift worker	14	33	45	0	0	9	0	51	0	20
2018	Non-shift worker	22	40	18	10	7	2	0	63	18	628
2017	Shift worker	32	41	17	6	3	2	0	75	8	37
2017	Non-shift worker	23	37	17	12	8	3	0	61	21	705
2014	Shift worker	30	43	21	0	0	3	3	78	0	40
2014	Non-shift worker	20	33	18	12	11	5	2	57	24	773

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	22	32	13	14	8	5	32	31	18
2020	Non-shift worker	10	29	19	21	18	2	2	41	40	685
2019	Shift worker	17	22	13	21	7	9	11	49	35	25
2019	Non-shift worker	21	28	16	15	14	3	3	52	30	796
2018	Shift worker	27	37	14	0	16	0	5	68	17	20
2018	Non-shift worker	15	29	18	19	15	2	2	46	35	629
2017	Shift worker	14	32	20	22	8	0	5	48	31	37
2017	Non-shift worker	13	25	18	20	18	3	3	41	40	705
2014	Shift worker	18	19	27	21	8	8	0	39	31	40
2014	Non-shift worker	14	23	19	15	22	3	5	40	40	774

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	11	7	7	4	0	21	77	14	18
2020	Non-shift worker	54	22	10	6	3	1	5	80	10	686
2019	Shift worker	68	13	10	0	0	0	8	89	0	25
2019	Non-shift worker	59	20	8	5	3	1	5	83	8	797

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	13	21	11	0	0	11	65	12	18
2020	Non-shift worker	48	23	14	6	3	2	4	74	10	685
2019	Shift worker	77	19	0	4	0	0	0	96	4	25
2019	Non-shift worker	54	22	11	4	2	2	4	81	7	796

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	67	11	0	0	0	4	17	100	0	18
2020	Non-shift worker	79	7	3	2	1	3	5	94	3	684
2019	Shift worker	91	5	0	0	4	0	0	96	4	24
2019	Non-shift worker	79	6	3	1	2	3	5	93	4	791

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	72	7	11	0	0	0	11	87	0	18
2020	Non-shift worker	75	10	3	1	1	2	9	95	2	686
2019	Shift worker	96	0	0	0	0	0	4	100	0	25
2019	Non-shift worker	80	6	2	1	1	1	9	96	2	790

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	48	12	0	0	4	5	87	0	18
2020	Non-shift worker	19	45	19	9	3	5	0	67	13	683
2019	Shift worker	28	46	13	4	4	5	0	78	8	25
2019	Non-shift worker	24	41	19	7	3	5	0	69	11	794
2018	Shift worker	22	52	0	0	5	15	5	93	7	20
2018	Non-shift worker	21	43	22	6	4	3	0	66	11	628
2017	Shift worker	18	38	27	6	3	6	3	62	9	37
2017	Non-shift worker	19	45	19	7	5	4	1	67	13	703

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	40	18	0	0	0	5	81	0	18
2020	Non-shift worker	31	47	12	4	2	2	0	80	7	681
2019	Shift worker	34	58	4	4	0	0	0	93	4	24
2019	Non-shift worker	37	42	11	5	2	3	0	81	7	795
2018	Shift worker	51	39	10	0	0	0	0	90	0	20
2018	Non-shift worker	37	44	12	3	1	2	0	84	4	629
2017	Shift worker	37	58	2	0	3	0	0	95	3	37
2017	Non-shift worker	31	47	13	4	2	3	0	81	6	703
2014	Shift worker	42	39	16	0	0	3	0	84	0	40
2014	Non-shift worker	33	40	16	4	3	4	0	76	7	774

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	11	23	0	0	4	5	74	0	18
2020	Non-shift worker	31	43	14	4	2	5	0	79	6	684
2019	Shift worker	49	32	3	7	4	5	0	85	11	25
2019	Non-shift worker	39	36	14	3	1	6	1	80	5	794
2018	Shift worker	49	41	10	0	0	0	0	90	0	20
2018	Non-shift worker	34	43	14	4	1	4	0	80	5	629
2017	Shift worker	41	32	17	3	3	2	3	76	6	36
2017	Non-shift worker	32	42	15	4	2	5	1	78	6	704
2014	Shift worker	43	30	15	5	0	8	0	79	5	40
2014	Non-shift worker	32	38	16	4	2	7	0	75	7	775

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	10	34	0	0	12	5	59	0	18
2020	Non-shift worker	25	36	21	6	2	9	0	67	9	684

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	21	12	10	0	0	5	77	10	18
2020	Non-shift worker	39	37	13	5	2	3	1	80	7	685

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	28	7	0	0	0	93	0	18
2020	Non-shift worker	50	38	6	3	2	1	88	5	683
2019	Shift worker	66	31	4	0	0	0	96	0	25
2019	Non-shift worker	54	32	7	3	2	1	87	6	795
2018	Shift worker	64	30	5	0	0	0	95	0	20
2018	Non-shift worker	47	40	8	3	1	0	87	4	629
2017	Shift worker	50	44	3	0	3	0	94	3	37
2017	Non-shift worker	44	42	7	3	3	0	86	6	704
2014	Shift worker	48	41	11	0	0	0	89	0	40
2014	Non-shift worker	40	40	12	4	3	0	80	7	773

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	47	14	0	0	0	86	0	18
2020	Non-shift worker	36	33	16	9	4	0	70	14	684
2019	Shift worker	55	30	12	0	4	0	85	4	25
2019	Non-shift worker	45	34	12	5	4	0	79	9	795
2018	Shift worker	49	36	14	0	0	0	86	0	20
2018	Non-shift worker	40	33	18	6	3	0	73	9	626
2017	Shift worker	45	44	8	0	3	0	89	3	37
2017	Non-shift worker	33	40	15	6	5	1	74	11	704
2014	Shift worker	29	43	21	7	0	0	72	7	40
2014	Non-shift worker	21	35	23	12	7	2	57	19	775

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	52	7	0	0	0	0	93	0	17
2020	Non-shift worker	35	38	13	10	4	0	0	73	14	683
2019	Shift worker	51	34	8	4	4	0	0	85	7	25
2019	Non-shift worker	43	36	11	5	4	1	0	80	9	790
2018	Shift worker	49	35	11	0	0	0	5	89	0	20
2018	Non-shift worker	41	36	14	6	3	0	0	77	9	626
2017	Shift worker	40	46	5	3	3	3	0	89	6	36
2017	Non-shift worker	33	40	14	7	4	1	0	74	12	705
2014	Shift worker	27	45	23	5	0	0	0	72	5	40
2014	Non-shift worker	21	38	21	12	6	1	0	60	18	775

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	42	11	7	7	0	0	75	14	18
2020	Non-shift worker	43	27	14	8	5	2	1	72	13	685
2019	Shift worker	55	15	8	4	4	9	5	82	8	25
2019	Non-shift worker	43	26	14	6	6	3	1	73	13	794
2018	Shift worker	64	16	11	5	0	4	0	83	5	20
2018	Non-shift worker	41	29	17	6	5	3	0	72	11	633
2017	Shift worker	39	34	16	5	3	0	2	75	8	37
2017	Non-shift worker	39	31	13	9	5	3	1	72	14	702
2014	Shift worker	23	30	35	5	2	5	0	56	7	40
2014	Non-shift worker	30	28	16	11	10	4	1	61	22	773

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	20	22	58	18
2020	Non-shift worker	20	45	35	685
2019	Shift worker	33	45	22	25
2019	Non-shift worker	22	43	35	797
2018	Shift worker	20	47	34	20
2018	Non-shift worker	19	45	36	627
2017	Shift worker	23	38	39	37
2017	Non-shift worker	18	48	34	705
2014	Shift worker	27	39	35	40
2014	Non-shift worker	27	41	32	775

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Non-shift worker	25	19	31	3	19	4	128
2014	Shift worker	8	24	9	0	9999	59	11
2014	Non-shift worker	21	19	36	8	9999	17	204

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	0	100	18
2020	Non-shift worker	5	95	685

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	58	42	38

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	53	47	38

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	0	100	38

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	0	100	38

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	45	55	38

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	54	46	38

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	57	43	38

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	37	63	38

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	23	77	38

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	59	41	38

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	41	59	38

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	0	100	38

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	13	87	38

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	52	48	38

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	14	86	38

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	20	80	38

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	49	51	38

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	29	71	38

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	18	82	38

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	21	79	38

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	24	76	38

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	17	22	0	0	20	23	61	0	18
2020	Non-shift worker	15	16	18	4	4	35	7	54	14	685
2019	Shift worker	24	8	17	5	0	28	19	60	9	25
2019	Non-shift worker	14	17	17	6	4	32	10	53	18	793
2018	Shift worker	39	5	15	0	0	38	4	74	0	20
2018	Non-shift worker	14	16	20	7	5	32	7	48	19	627
2017	Shift worker	16	27	18	5	3	25	5	62	12	37
2017	Non-shift worker	13	16	18	6	6	32	9	48	21	705
2014	Shift worker	15	12	28	3	5	28	10	43	13	40
2014	Non-shift worker	12	15	19	7	4	35	8	47	19	775

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	22	17	0	0	22	11	76	0	18
2020	Non-shift worker	27	35	18	5	3	10	1	70	9	686
2019	Shift worker	38	31	4	0	0	27	0	94	0	25
2019	Non-shift worker	27	36	16	4	4	12	1	73	9	796
2018	Shift worker	39	29	24	0	0	9	0	74	0	20
2018	Non-shift worker	26	31	19	6	4	14	1	67	11	628
2017	Shift worker	25	43	16	0	8	8	0	74	9	36
2017	Non-shift worker	22	32	18	5	4	17	2	67	11	704
2014	Shift worker	29	32	19	0	0	20	0	76	0	40
2014	Non-shift worker	19	28	21	8	3	19	1	60	14	775

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	21	18	0	0	38	5	68	0	18
2020	Non-shift worker	16	17	19	3	2	36	7	57	10	682
2019	Shift worker	33	7	5	0	4	36	15	83	7	25
2019	Non-shift worker	15	15	18	2	2	38	10	58	8	794
2018	Shift worker	39	5	25	0	0	24	8	63	0	20
2018	Non-shift worker	13	17	23	2	1	38	5	53	6	628
2017	Shift worker	19	21	13	3	3	26	16	68	10	37
2017	Non-shift worker	12	17	18	2	2	40	9	56	8	703
2014	Shift worker	20	26	15	0	3	32	5	72	4	40
2014	Non-shift worker	11	15	21	2	2	42	7	51	8	774

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	32	7	0	0	31	5	89	0	17
2020	Non-shift worker	28	34	19	5	2	12	1	71	8	684
2019	Shift worker	38	35	0	0	4	23	0	95	5	25
2019	Non-shift worker	29	36	15	4	1	13	2	77	6	794
2018	Shift worker	39	29	24	0	0	9	0	74	0	20
2018	Non-shift worker	26	32	22	4	1	15	1	69	6	628
2017	Shift worker	25	40	13	0	3	19	0	80	4	36
2017	Non-shift worker	21	34	17	3	2	20	3	72	6	704
2014	Shift worker	28	35	20	3	0	12	2	73	3	40
2014	Non-shift worker	20	27	21	3	2	26	1	63	7	774

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	20	16	4	16	0	5	61	21	18
2020	Non-shift worker	27	28	20	10	14	0	2	56	24	684

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	14	24	17	12	0	5	44	31	18
2020	Non-shift worker	39	30	17	7	6	0	0	70	13	684
2019	Shift worker	70	14	7	9	0	0	0	84	9	25
2019	Non-shift worker	36	29	17	10	7	0	1	66	17	794
2018	Shift worker	34	24	17	9	15	0	0	58	25	20
2018	Non-shift worker	31	30	20	9	9	1	1	62	18	632
2017	Shift worker	14	20	29	16	13	2	5	37	31	37
2017	Non-shift worker	25	26	21	13	11	0	3	53	25	700

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	28	14	18	7	5	60	26	18
2020	Non-shift worker	24	23	27	16	10	0	47	26	685
2019	Shift worker	45	24	28	3	0	0	69	3	25
2019	Non-shift worker	25	29	24	12	8	1	55	20	795
2018	Shift worker	23	42	35	0	0	0	65	0	20
2018	Non-shift worker	18	29	29	15	8	1	48	23	632
2017	Shift worker	24	34	19	15	5	2	60	21	37
2017	Non-shift worker	18	30	29	13	8	1	49	22	705

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	21	7	22	7	0	5	62	30	18
2020	Non-shift worker	34	30	20	10	5	0	1	65	15	682
2019	Shift worker	61	22	17	0	0	0	0	83	0	25
2019	Non-shift worker	37	29	21	8	4	0	1	67	12	790
2018	Shift worker	43	24	23	5	5	0	0	67	10	20
2018	Non-shift worker	29	31	23	11	4	1	2	61	15	628
2017	Shift worker	21	32	23	16	2	0	5	57	19	37
2017	Non-shift worker	30	30	22	11	5	1	2	61	17	698

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	29	16	11	14	0	5	57	26	18
2020	Non-shift worker	19	21	20	19	20	0	1	40	39	682
2019	Shift worker	45	25	8	19	4	0	0	70	22	25
2019	Non-shift worker	25	25	22	13	13	1	1	50	27	794
2018	Shift worker	23	29	29	13	5	0	0	52	18	20
2018	Non-shift worker	18	25	26	18	11	0	2	44	29	629
2017	Shift worker	16	26	33	10	10	0	5	44	22	37
2017	Non-shift worker	21	24	25	14	14	1	2	46	29	704

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	15	7	0	7	0	5	86	7	18
2020	Non-shift worker	54	20	12	4	3	0	7	80	7	683
2019	Shift worker	79	14	3	0	0	0	4	97	0	25
2019	Non-shift worker	62	19	7	3	2	0	7	88	5	790
2018	Shift worker	69	25	0	0	0	0	6	100	0	20
2018	Non-shift worker	55	19	11	3	2	0	9	82	6	628
2017	Shift worker	54	20	5	5	0	0	15	88	6	37
2017	Non-shift worker	51	19	9	3	2	1	14	82	7	701

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	25	18	0	7	5	74	7	18
2020	Non-shift worker	31	27	21	11	10	1	58	21	683
2019	Shift worker	71	15	13	0	0	0	87	0	24
2019	Non-shift worker	39	31	16	6	6	1	71	13	793
2018	Shift worker	52	28	10	5	4	0	80	9	20
2018	Non-shift worker	32	31	21	7	7	2	65	14	630
2017	Shift worker	43	15	24	10	2	5	61	13	37
2017	Non-shift worker	36	30	19	8	6	1	67	14	704

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	25	11	0	7	0	16	79	8	18
2020	Non-shift worker	32	22	18	10	11	0	7	59	23	684

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	22	4	21	0	0	5	74	22	18
2020	Non-shift worker	29	34	21	9	5	0	1	64	14	684
2019	Shift worker	57	17	15	7	0	0	4	77	8	25
2019	Non-shift worker	35	32	19	8	4	1	1	68	12	792
2018	Shift worker	52	10	27	11	0	0	0	62	11	20
2018	Non-shift worker	27	36	22	8	4	0	2	65	13	626
2017	Shift worker	33	30	22	8	3	0	5	66	11	37
2017	Non-shift worker	28	35	21	11	4	1	2	64	15	703

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	22	13	7	7	0	9	71	15	18
2020	Non-shift worker	26	33	23	12	5	0	1	60	17	683
2019	Shift worker	57	21	4	15	4	0	0	78	19	25
2019	Non-shift worker	31	36	20	9	4	0	1	67	13	793
2018	Shift worker	46	15	28	11	0	0	0	61	11	20
2018	Non-shift worker	24	38	22	11	3	0	1	63	15	626
2017	Shift worker	27	18	35	13	3	0	5	47	16	37
2017	Non-shift worker	26	30	25	11	6	1	2	57	17	704

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	44	5	0	7	0	5	87	7	18
2020	Non-shift worker	35	30	21	10	3	1	1	66	13	683
2019	Shift worker	50	20	13	7	7	0	4	72	14	25
2019	Non-shift worker	38	32	16	9	4	0	1	72	12	794
2018	Shift worker	46	25	10	7	11	0	0	72	19	20
2018	Non-shift worker	32	33	20	10	3	1	1	66	13	626
2017	Shift worker	35	37	19	7	0	0	2	73	7	37
2017	Non-shift worker	31	31	20	10	5	1	2	64	15	703

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	11	18	0	7	0	16	70	8	18
2020	Non-shift worker	45	26	14	7	5	0	1	73	13	682
2019	Shift worker	62	17	3	7	7	0	4	82	15	25
2019	Non-shift worker	50	27	10	7	5	1	1	78	12	792

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	29	8	17	7	0	5	67	25	18
2020	Non-shift worker	28	27	23	13	8	0	0	55	21	685

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	37	20	0	0	0	5	79	0	18
2020	Non-shift worker	31	32	22	10	4	0	1	64	14	680
2019	Shift worker	49	37	11	3	0	0	0	86	3	25
2019	Non-shift worker	38	33	18	7	3	0	1	72	10	788
2018	Shift worker	52	21	20	7	0	0	0	73	7	20
2018	Non-shift worker	33	34	20	8	3	0	1	68	11	621
2017	Shift worker	29	38	28	3	0	0	2	69	3	37
2017	Non-shift worker	37	31	18	7	3	1	3	70	11	704

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	15	19	4	7	5	68	12	17
2020	Non-shift worker	45	27	16	8	3	1	72	11	680
2019	Shift worker	80	16	3	0	0	0	97	0	25
2019	Non-shift worker	59	25	10	3	2	1	85	6	791
2018	Shift worker	79	5	5	5	0	6	89	6	20
2018	Non-shift worker	57	25	10	4	2	2	84	6	626
2017	Shift worker	59	26	5	5	0	5	89	5	37
2017	Non-shift worker	60	22	10	4	3	1	83	7	705

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	30	12	0	7	0	5	80	7	17
2020	Non-shift worker	29	37	20	9	4	0	0	66	13	682

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	23	0	7	0	0	5	93	7	18
2020	Non-shift worker	68	17	7	1	1	0	6	91	2	683
2019	Shift worker	93	4	0	0	0	0	3	100	0	25
2019	Non-shift worker	79	9	3	1	1	1	6	94	2	790
2018	Shift worker	78	5	5	5	0	0	6	88	6	19
2018	Non-shift worker	78	11	3	1	2	1	5	94	3	626

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	81	6	4	0	0	0	9	95	0	18
2020	Non-shift worker	80	9	3	2	2	0	4	93	4	680
2019	Shift worker	81	12	0	0	4	0	4	96	4	25
2019	Non-shift worker	79	9	5	2	3	1	2	90	5	791
2018	Shift worker	84	6	0	0	5	5	0	94	6	20
2018	Non-shift worker	74	11	6	3	2	1	4	89	5	623
2017	Shift worker	82	2	0	3	3	2	8	94	6	36
2017	Non-shift worker	76	9	5	3	2	1	4	89	6	704

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	34	0	11	0	0	16	87	13	18
2020	Non-shift worker	65	22	6	3	2	0	2	89	5	680
2019	Shift worker	57	23	8	5	4	0	4	83	9	25
2019	Non-shift worker	54	27	12	4	2	0	1	82	6	788
2018	Shift worker	85	6	10	0	0	0	0	90	0	20
2018	Non-shift worker	49	30	12	4	3	0	1	80	7	629
2017	Shift worker	56	26	3	3	5	2	5	89	8	37
2017	Non-shift worker	55	27	9	5	2	0	3	84	7	704

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	65	6	7	0	7	0	16	84	8	18
2020	Non-shift worker	69	16	7	4	2	0	2	87	6	682
2019	Shift worker	70	23	3	0	0	0	4	97	0	25
2019	Non-shift worker	67	17	8	4	3	0	1	85	8	788
2018	Shift worker	83	6	6	0	5	0	0	89	5	20
2018	Non-shift worker	59	21	9	5	4	0	2	82	9	626
2017	Shift worker	65	10	8	3	6	2	5	82	9	36
2017	Non-shift worker	65	15	7	5	4	0	3	83	9	703

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	78	0	0	0	0	0	22	100	0	18
2020	Non-shift worker	61	10	3	2	1	0	23	92	4	681
2019	Shift worker	78	3	0	0	0	0	19	100	0	25
2019	Non-shift worker	59	10	3	1	1	0	25	92	4	786
2018	Shift worker	84	0	0	0	0	0	16	100	0	20
2018	Non-shift worker	53	12	5	2	2	0	25	88	5	626
2017	Shift worker	57	10	6	2	0	2	23	89	3	37
2017	Non-shift worker	59	10	3	2	1	0	24	91	4	703

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	17	13	0	0	0	16	85	0	18
2020	Non-shift worker	68	18	7	1	1	0	4	90	3	686
2019	Shift worker	81	8	3	0	0	4	4	96	0	25
2019	Non-shift worker	67	17	7	1	1	0	6	90	3	792
2018	Shift worker	73	15	6	0	0	0	6	94	0	19
2018	Non-shift worker	66	17	8	2	1	0	6	88	4	629
2017	Shift worker	64	10	11	5	0	2	7	82	6	37
2017	Non-shift worker	65	19	6	2	1	1	7	91	3	701

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	19	19	0	8	0	12	69	9	18
2020	Non-shift worker	51	22	11	6	8	0	2	74	15	683
2019	Shift worker	63	16	3	9	9	0	0	79	17	25
2019	Non-shift worker	70	14	7	3	4	0	3	86	7	792
2018	Shift worker	72	5	4	0	13	5	0	82	14	20
2018	Non-shift worker	66	15	6	4	4	1	4	85	9	626
2017	Shift worker	48	11	18	3	11	0	10	65	15	37
2017	Non-shift worker	63	14	7	4	5	1	5	82	10	705

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	23	22	4	4	0	5	68	9	18
2020	Non-shift worker	40	30	18	6	4	1	1	71	10	683
2019	Shift worker	71	24	5	0	0	0	0	95	0	25
2019	Non-shift worker	51	28	12	4	3	0	2	81	7	790
2018	Shift worker	61	19	6	5	4	0	5	85	9	20
2018	Non-shift worker	47	31	13	5	2	0	3	80	7	627
2017	Shift worker	52	27	15	5	0	0	0	79	5	36
2017	Non-shift worker	48	30	13	4	2	0	3	81	6	703

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	37	32	4	0	0	5	62	4	18
2020	Non-shift worker	20	39	28	6	6	0	1	60	12	685

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	28	40	14	7	0	5	36	21	18
2020	Non-shift worker	13	33	36	14	5	0	0	45	19	683
2019	Shift worker	28	39	29	4	0	0	0	67	4	25
2019	Non-shift worker	19	37	32	10	2	0	0	56	12	795
2018	Shift worker	24	39	32	5	0	0	0	63	5	20
2018	Non-shift worker	14	36	37	9	4	0	0	50	13	628
2017	Shift worker	11	48	36	2	3	0	0	59	5	37
2017	Non-shift worker	14	36	34	12	4	1	0	50	16	705

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	17	36	16	18	5	36	26	18
2020	Non-shift worker	10	20	37	23	10	0	33	30	686
2019	Shift worker	4	0	36	38	22	0	61	4	25
2019	Non-shift worker	6	17	34	27	16	0	43	23	790
2018	Shift worker	9	10	18	41	21	0	63	19	20
2018	Non-shift worker	6	14	40	27	13	0	40	20	624
2017	Shift worker	3	18	32	26	21	0	47	21	37
2017	Non-shift worker	5	15	38	27	13	1	41	20	703

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	38	18	0	0	4	0	81	0	18
2020	Non-shift worker	31	46	15	5	2	1	0	77	7	684
2019	Shift worker	20	43	16	0	7	9	5	73	8	25
2019	Non-shift worker	22	40	21	9	3	5	0	66	12	794
2018	Shift worker	18	42	27	4	0	8	0	65	5	19
2018	Non-shift worker	22	45	17	8	2	5	0	70	11	626
2017	Shift worker	10	45	25	8	5	8	0	59	14	37
2017	Non-shift worker	15	39	22	10	6	9	0	58	17	703

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	42	18	7	0	0	0	76	7	18
2020	Non-shift worker	31	37	16	8	5	3	0	70	14	686

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	28	14	14	4	0	0	68	18	18
2020	Non-shift worker	41	32	8	9	7	2	0	75	16	682

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	39	15	0	0	0	0	85	0	18
2020	Non-shift worker	51	29	11	4	2	2	1	83	6	683

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	38	28	0	7	0	66	7	18
2020	Non-shift worker	31	35	17	10	5	1	68	15	686
2019	Shift worker	33	32	21	11	0	4	67	11	25
2019	Non-shift worker	25	40	19	9	5	3	67	14	790
2018	Shift worker	25	44	21	0	5	4	73	6	19
2018	Non-shift worker	22	42	16	11	5	3	67	16	627
2017	Shift worker	5	55	27	8	5	0	60	13	37
2017	Non-shift worker	19	41	19	11	6	4	62	18	703

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	22	14	4	0	0	0	82	4	18
2020	Non-shift worker	40	44	8	7	1	0	0	83	8	686

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	47	14	0	0	0	0	86	0	18
2020	Non-shift worker	39	40	10	8	3	0	0	79	12	682

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	21	22	4	7	0	0	67	11	18
2020	Non-shift worker	35	43	16	4	1	0	1	78	5	677

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	30	13	0	0	0	0	87	0	18
2020	Non-shift worker	48	36	10	3	2	0	1	85	5	682

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	74	15	7	0	0	4	0	93	0	18
2020	Non-shift worker	78	17	3	1	1	1	0	96	1	683

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	47	7	0	0	4	0	93	0	18
2020	Non-shift worker	50	37	9	2	1	1	0	88	3	684

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	39	17	0	4	0	0	79	4	18
2020	Non-shift worker	51	32	7	6	3	0	0	84	9	682

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	54	11	0	7	4	0	81	7	18
2020	Non-shift worker	48	32	10	6	3	0	1	81	9	680

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Non-shift worker	27	42	18	9	4	0	0	69	13	154

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Non-shift worker	96	4	155

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Non-shift worker	19	28	18	25	9	0	2	47	35	149

Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	18
2020	Non-shift worker	6	94	681

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	18
2020	Non-shift worker	8	92	680
2019	Shift worker	9	91	25
2019	Non-shift worker	13	87	794
2017	Shift worker	13	87	37
2017	Non-shift worker	15	85	702
2014	Non-shift worker	11	89	775

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	83	17	105
2014	Non-shift worker	84	16	86

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	48	40	1	3	3	0	4	91	7	87
2014	Non-shift worker	56	30	6	4	3	1	0	87	7	72

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	44	11	0	0	0	0	89	0	18
2020	Non-shift worker	45	34	7	5	2	3	4	85	7	685

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	43	30	0	62	38	18
2020	Non-shift worker	16	64	19	1	80	20	686

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	35	0	0	7	5	14	92	8	18
2020	Non-shift worker	46	20	11	7	4	2	11	75	13	684
2019	Shift worker	56	20	7	3	0	0	13	88	4	25
2019	Non-shift worker	45	17	13	7	7	1	10	69	16	785
2018	Shift worker	47	10	6	0	10	7	20	78	14	20
2018	Non-shift worker	46	16	13	8	8	1	8	68	17	625

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Library and Archives Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment