2020 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 Shift worker 64 27 8 0 0 0 0 92 0 17
2017 Non-shift worker 59 29 5 4 1 0 2 90 6 99
2014 Shift worker 55 37 0 0 0 0 8 100 0 13
2014 Non-shift worker 69 18 4 5 2 1 1 89 7 105

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 64 36 0 0 0 0 0 100 0 17
2019 Non-shift worker 49 31 9 7 4 0 0 80 11 108
2017 Shift worker 64 32 0 4 0 0 0 96 4 17
2017 Non-shift worker 43 33 6 15 3 0 0 76 18 99
2014 Shift worker 22 49 21 8 0 0 0 71 8 13
2014 Non-shift worker 44 37 7 6 5 0 0 81 11 104

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 77 20 3 0 0 0 0 97 0 17
2019 Non-shift worker 35 34 16 10 3 2 1 71 13 107
2017 Shift worker 68 19 0 4 8 0 0 88 12 17
2017 Non-shift worker 29 30 21 12 3 0 4 62 16 99
2014 Shift worker 13 63 7 0 0 0 17 91 0 13
2014 Non-shift worker 37 37 12 10 2 1 0 75 13 105

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 55 45 0 0 0 0 0 100 0 17
2019 Non-shift worker 46 32 12 5 4 0 0 78 9 105
2017 Shift worker 76 15 0 8 0 0 0 92 8 17
2017 Non-shift worker 50 37 7 5 1 0 0 87 6 99
2014 Shift worker 47 53 0 0 0 0 0 100 0 13
2014 Non-shift worker 52 29 9 7 2 0 0 82 10 105

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 42 27 28 3 0 0 0 69 3 17
2019 Non-shift worker 41 36 4 14 4 0 0 78 18 107
2017 Shift worker 52 27 8 4 8 0 0 79 12 17
2017 Non-shift worker 43 26 11 12 6 0 2 70 18 99
2014 Shift worker 30 49 22 0 0 0 0 78 0 13
2014 Non-shift worker 44 29 12 10 3 1 1 75 13 105

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 50 47 3 0 0 0 0 97 0 17
2019 Non-shift worker 46 34 5 9 3 3 0 82 13 108
2017 Shift worker 44 41 11 4 0 0 0 85 4 17
2017 Non-shift worker 55 27 9 7 2 0 0 81 9 99
2014 Shift worker 22 62 16 0 0 0 0 84 0 13
2014 Non-shift worker 49 26 16 5 5 0 0 75 9 105

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 58 23 9 9 0 0 0 81 9 17
2019 Non-shift worker 35 38 9 14 4 0 0 73 19 108
2017 Shift worker 60 27 8 4 0 0 0 88 4 17
2017 Non-shift worker 39 35 10 11 4 1 0 75 15 99
2014 Shift worker 13 54 32 0 0 0 0 68 0 13
2014 Non-shift worker 40 19 16 18 7 0 0 59 25 104

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 54 27 16 3 0 0 0 81 3 16
2019 Non-shift worker 33 40 11 9 7 0 0 73 16 108
2017 Shift worker 60 29 7 4 0 0 0 89 4 17
2017 Non-shift worker 33 36 16 10 4 0 0 70 14 98

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 58 30 12 0 0 0 0 88 0 17
2019 Non-shift worker 51 35 8 3 3 0 0 86 6 108
2017 Shift worker 64 32 4 0 0 0 0 96 0 17
2017 Non-shift worker 49 38 6 3 3 0 0 88 6 99
2014 Shift worker 27 50 24 0 0 0 0 76 0 13
2014 Non-shift worker 54 30 9 4 3 0 0 85 7 105

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 55 33 3 9 0 0 0 88 9 17
2019 Non-shift worker 41 34 8 6 11 0 0 75 17 107
2017 Shift worker 60 20 11 4 4 0 0 80 8 17
2017 Non-shift worker 38 36 10 7 8 0 0 74 16 99

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 77 20 3 0 0 0 0 97 0 17
2019 Non-shift worker 61 29 4 4 3 0 0 89 6 106
2017 Shift worker 60 27 12 0 0 0 0 88 0 17
2017 Non-shift worker 60 27 10 2 1 0 0 88 3 99
2014 Shift worker 51 41 8 0 0 0 0 92 0 12
2014 Non-shift worker 69 21 7 3 1 0 0 89 4 105

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 28 38 15 19 0 0 0 66 19 17
2019 Non-shift worker 43 31 14 10 2 0 0 74 12 106
2017 Shift worker 24 47 20 4 4 0 0 71 8 17
2017 Non-shift worker 38 36 11 9 6 0 0 74 15 99
2014 Shift worker 13 55 24 7 0 0 0 68 7 13
2014 Non-shift worker 38 34 15 11 2 0 0 73 13 105

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 62 19 19 0 0 0 0 81 0 17
2019 Non-shift worker 44 28 11 13 3 0 0 72 17 108
2017 Shift worker 36 56 0 0 8 0 0 92 8 17
2017 Non-shift worker 46 27 14 4 7 1 0 74 12 99
2014 Shift worker 22 46 32 0 0 0 0 68 0 13
2014 Non-shift worker 44 29 14 10 3 0 1 73 13 105

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 61 36 3 0 0 0 0 97 0 17
2019 Non-shift worker 40 34 15 8 3 0 0 75 11 105
2017 Shift worker 64 23 4 4 4 0 0 88 8 17
2017 Non-shift worker 42 43 7 6 2 1 0 85 8 99
2014 Shift worker 38 45 8 8 0 0 0 83 8 13
2014 Non-shift worker 39 36 12 10 2 0 0 75 12 105

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 60 38 3 0 0 0 0 97 0 16
2019 Non-shift worker 52 28 10 3 7 0 0 80 10 107
2017 Shift worker 52 44 4 0 0 0 0 96 0 17
2017 Non-shift worker 52 34 8 6 0 0 0 86 6 99
2014 Shift worker 46 54 0 0 0 0 0 100 0 13
2014 Non-shift worker 54 30 10 4 3 0 0 84 7 105

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 30 49 12 9 0 0 0 78 9 17
2019 Non-shift worker 38 35 12 8 7 0 0 73 15 108
2017 Shift worker 64 19 8 0 8 0 0 83 8 17
2017 Non-shift worker 32 41 16 8 2 0 2 74 10 99
2014 Shift worker 55 40 5 0 0 0 0 95 0 13
2014 Non-shift worker 28 37 20 7 7 0 1 66 14 105

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 0 12 14 40 34 0 0 74 12 17
2019 Non-shift worker 11 42 27 16 3 1 1 19 54 107
2017 Shift worker 8 15 20 20 28 0 8 52 26 17
2017 Non-shift worker 9 27 32 21 9 0 2 31 37 98
2014 Shift worker 0 37 55 8 0 0 0 8 37 13
2014 Non-shift worker 8 28 40 12 9 0 2 22 37 105

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 3 9 27 27 34 0 0 61 12 17
2019 Non-shift worker 15 26 22 21 14 2 0 35 42 107
2017 Shift worker 4 8 16 15 48 0 8 69 14 17
2017 Non-shift worker 7 10 16 30 25 0 11 62 20 96
2014 Shift worker 0 41 24 29 0 5 0 31 44 13
2014 Non-shift worker 1 18 19 32 22 1 6 58 21 105

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 0 8 12 36 43 0 0 80 8 17
2019 Non-shift worker 10 28 31 25 5 1 0 31 38 107
2017 Shift worker 0 28 28 7 28 0 8 38 31 17
2017 Non-shift worker 3 13 18 37 23 1 5 63 17 96
2014 Shift worker 0 33 50 17 0 0 0 17 33 13
2014 Non-shift worker 7 15 29 28 18 1 1 47 22 104

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 0 3 24 27 46 0 0 73 3 17
2019 Non-shift worker 9 13 32 27 18 1 0 46 22 107
2017 Shift worker 4 8 13 21 46 0 8 73 13 16
2017 Non-shift worker 9 16 27 25 17 0 5 44 27 97
2014 Shift worker 0 0 25 42 8 0 25 67 0 13
2014 Non-shift worker 6 17 35 24 15 1 1 40 24 103

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 9 0 9 33 46 3 0 81 10 17
2019 Non-shift worker 9 23 21 26 19 0 1 46 32 107
2017 Shift worker 4 20 12 16 28 0 20 55 30 17
2017 Non-shift worker 6 28 36 14 8 0 8 25 37 96
2014 Shift worker 0 55 22 16 8 0 0 24 55 13
2014 Non-shift worker 13 31 28 11 15 0 1 27 45 105

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 3 0 9 14 55 9 9 85 3 17
2019 Non-shift worker 14 25 25 15 18 1 2 33 41 106
2017 Shift worker 4 7 16 8 32 0 32 60 16 17
2017 Non-shift worker 4 25 20 22 19 0 9 46 33 96
2014 Shift worker 0 8 32 35 17 0 8 56 9 13
2014 Non-shift worker 5 11 15 28 32 3 7 66 18 105

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 0 6 0 36 55 3 0 94 6 16
2019 Non-shift worker 7 20 33 21 18 0 1 40 27 107
2017 Shift worker 4 20 7 16 24 8 20 56 34 17
2017 Non-shift worker 3 9 26 27 23 2 9 56 14 96
2014 Shift worker 0 18 36 15 23 0 9 41 20 12
2014 Non-shift worker 5 16 31 24 17 4 3 44 23 105

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 0 0 12 61 24 3 0 88 0 17
2019 Non-shift worker 4 10 25 31 28 0 3 61 14 107
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 43 18 15 5 9 9 0 67 16 17
2019 Non-shift worker 42 26 15 4 11 2 1 69 16 108
2017 Shift worker 48 19 8 8 8 0 8 73 18 17
2017 Non-shift worker 27 28 19 10 9 2 4 59 21 99
2014 Shift worker 13 37 17 25 8 0 0 50 33 13
2014 Non-shift worker 25 30 16 11 13 2 3 58 25 105

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 55 42 0 3 0 0 0 97 3 17
2019 Non-shift worker 58 20 8 9 5 0 0 78 15 106
2017 Shift worker 52 19 16 4 8 0 0 71 12 17
2017 Non-shift worker 45 29 12 5 7 0 2 75 13 99
2014 Shift worker 30 53 8 8 0 0 0 83 8 13
2014 Non-shift worker 42 23 11 10 14 0 0 66 24 105

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 49 46 3 3 0 0 0 95 3 17
2019 Non-shift worker 63 20 5 6 5 0 0 83 12 108
2017 Shift worker 68 15 12 4 0 0 0 83 4 17
2017 Non-shift worker 46 36 10 4 2 2 0 83 7 98
2014 Shift worker 22 45 17 17 0 0 0 67 17 13
2014 Non-shift worker 43 29 17 8 4 0 0 71 12 105

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 55 35 0 9 0 0 0 91 9 17
2019 Non-shift worker 58 25 6 6 4 0 0 83 11 108
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 39 18 34 9 0 0 0 57 9 17
2019 Non-shift worker 55 25 10 6 3 1 1 81 9 108

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 58 27 5 9 0 0 0 85 9 17
2019 Non-shift worker 42 36 14 3 4 0 0 78 8 108
2017 Shift worker 60 15 20 0 4 0 0 76 4 17
2017 Non-shift worker 37 31 16 10 4 1 1 70 14 99
2014 Shift worker 5 71 16 8 0 0 0 76 8 13
2014 Non-shift worker 44 26 13 11 5 0 1 71 16 105

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 50 28 13 10 0 0 0 78 10 16
2019 Non-shift worker 48 32 8 6 5 0 0 81 12 108
2017 Shift worker 60 27 4 4 4 0 0 88 8 17
2017 Non-shift worker 42 31 10 9 7 0 0 74 16 99
2014 Shift worker 19 57 17 8 0 0 0 75 8 13
2014 Non-shift worker 44 27 8 11 9 1 0 72 20 105

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 58 27 15 0 0 0 0 85 0 17
2019 Non-shift worker 52 30 5 5 7 0 0 82 13 108
2017 Shift worker 68 19 8 0 4 0 0 88 4 17
2017 Non-shift worker 47 25 10 9 10 0 0 72 18 99
2014 Shift worker 14 59 18 9 0 0 0 73 9 12
2014 Non-shift worker 51 22 12 8 6 1 0 74 14 105
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 53 39 3 0 5 0 0 92 5 17
2019 Non-shift worker 25 16 16 25 14 3 1 42 41 107
2017 Shift worker 40 39 8 4 8 0 0 79 12 17
2017 Non-shift worker 21 42 19 7 9 2 1 64 16 99
2014 Shift worker 18 32 25 17 8 0 0 50 25 13
2014 Non-shift worker 27 40 14 11 7 1 0 68 18 105

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 55 34 5 0 5 0 0 89 5 17
2019 Non-shift worker 23 13 15 25 21 3 1 37 48 107
2017 Shift worker 48 35 8 0 8 0 0 83 8 17
2017 Non-shift worker 17 43 13 16 7 3 1 63 24 98
2014 Shift worker 18 40 17 8 17 0 0 59 25 13
2014 Non-shift worker 29 30 21 11 7 2 0 60 18 105

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 50 27 15 3 5 0 0 77 8 17
2019 Non-shift worker 15 11 15 23 32 3 1 28 57 108
2017 Shift worker 24 27 8 4 12 24 0 67 22 17
2017 Non-shift worker 13 37 23 13 8 6 1 53 23 99
2014 Shift worker 18 41 7 17 17 0 0 60 33 13
2014 Non-shift worker 21 33 24 11 7 3 0 56 19 105

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 38 15 20 19 8 0 0 53 27 17
2019 Non-shift worker 15 14 19 23 25 3 1 30 50 108
2017 Shift worker 40 24 11 16 8 0 0 64 25 17
2017 Non-shift worker 10 41 18 14 10 4 2 55 26 99
2014 Shift worker 13 38 32 8 8 0 0 51 17 13
2014 Non-shift worker 18 36 24 12 9 1 0 55 21 105

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 77 20 3 0 0 0 0 97 0 17
2019 Non-shift worker 68 18 9 4 0 0 0 86 4 107
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 71 23 0 3 3 0 0 95 5 17
2019 Non-shift worker 17 37 17 17 11 0 0 55 28 107
2017 Shift worker 64 16 7 8 4 0 0 80 12 17
2017 Non-shift worker 34 46 10 7 2 1 0 80 9 99
2014 Shift worker 10 57 33 0 0 0 0 67 0 13
2014 Non-shift worker 42 36 13 5 3 2 0 79 8 105

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 38 50 3 9 0 0 0 88 9 17
2019 Non-shift worker 11 21 21 29 14 3 0 34 45 107

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 57 15 6 22 0 0 0 72 22 16
2019 Non-shift worker 42 29 10 12 7 0 0 71 20 107
2017 Shift worker 48 31 17 4 0 0 0 79 4 17
2017 Non-shift worker 48 29 11 6 1 4 1 81 7 99
2014 Shift worker 19 49 16 8 8 0 0 67 17 13
2014 Non-shift worker 50 32 7 2 3 5 2 87 5 105

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 62 18 5 3 3 9 0 88 6 17
2019 Non-shift worker 26 30 26 11 7 0 0 56 19 108

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 38 23 15 5 9 9 0 67 16 17
2019 Non-shift worker 17 17 23 19 15 6 3 37 38 107
2017 Shift worker 43 21 14 13 5 0 4 67 19 16
2017 Non-shift worker 18 19 19 12 12 14 6 47 30 99
2014 Shift worker 13 57 17 0 8 5 0 74 9 13
2014 Non-shift worker 22 24 14 14 12 10 4 53 31 105

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 53 18 8 3 0 9 9 86 3 17
2019 Non-shift worker 23 27 25 15 3 6 1 53 20 107
2017 Shift worker 36 35 4 4 12 8 0 78 18 17
2017 Non-shift worker 27 31 20 10 7 4 1 61 18 98
2014 Shift worker 22 54 0 16 8 0 0 76 24 13
2014 Non-shift worker 30 28 18 13 5 5 2 62 19 105

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 34 24 27 3 3 0 9 64 6 17
2019 Non-shift worker 13 25 19 20 19 2 3 40 40 108
2017 Shift worker 16 8 12 31 8 0 24 32 52 17
2017 Non-shift worker 10 16 17 22 27 2 6 28 54 99
2014 Shift worker 13 25 37 17 8 0 0 38 25 13
2014 Non-shift worker 11 13 14 23 28 5 6 27 57 105

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 55 20 24 0 0 0 0 76 0 17
2019 Non-shift worker 54 20 12 10 2 1 2 76 12 107

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 55 18 24 0 0 3 0 75 0 17
2019 Non-shift worker 58 20 11 5 2 2 3 82 7 106

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 89 8 3 0 0 0 0 97 0 17
2019 Non-shift worker 84 4 4 1 3 3 2 92 4 107

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 92 8 0 0 0 0 0 100 0 17
2019 Non-shift worker 80 3 6 2 2 1 7 90 4 105

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 19 47 5 28 0 0 0 66 28 17
2019 Non-shift worker 28 41 19 5 5 2 1 70 10 107
2017 Shift worker 32 43 12 4 4 0 4 79 9 17
2017 Non-shift worker 28 41 13 9 8 2 0 70 17 99

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 39 36 24 0 0 0 0 76 0 17
2019 Non-shift worker 36 30 16 6 5 6 0 71 12 108
2017 Shift worker 72 11 8 4 4 0 0 83 8 17
2017 Non-shift worker 38 47 10 5 1 0 0 85 6 99
2014 Shift worker 27 66 7 0 0 0 0 93 0 13
2014 Non-shift worker 48 37 8 3 1 4 0 88 4 105

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 53 26 12 9 0 0 0 78 9 17
2019 Non-shift worker 34 33 16 5 4 7 1 73 10 107
2017 Shift worker 40 31 8 12 0 8 0 77 14 17
2017 Non-shift worker 39 32 20 4 2 3 0 73 6 99
2014 Shift worker 18 50 24 0 0 0 8 74 0 13
2014 Non-shift worker 52 30 14 1 1 2 1 84 2 105

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 58 20 22 0 0 0 0 78 0 17
2019 Non-shift worker 44 31 12 6 7 0 0 75 13 107
2017 Shift worker 68 19 4 8 0 0 0 88 8 17
2017 Non-shift worker 55 32 6 5 2 0 0 87 7 99
2014 Shift worker 35 57 8 0 0 0 0 92 0 13
2014 Non-shift worker 56 29 8 2 5 0 0 85 7 105

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 70 27 0 3 0 0 0 97 3 17
2019 Non-shift worker 35 25 13 16 11 0 0 61 26 108
2017 Shift worker 64 23 8 4 0 0 0 88 4 17
2017 Non-shift worker 49 28 12 7 3 1 0 78 10 99
2014 Shift worker 35 40 17 0 8 0 0 75 8 13
2014 Non-shift worker 41 31 15 5 6 1 0 73 11 105

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 65 27 5 3 0 0 0 92 3 17
2019 Non-shift worker 34 26 17 16 7 0 0 60 22 107
2017 Shift worker 64 19 12 4 0 0 0 83 4 17
2017 Non-shift worker 44 36 10 6 4 0 0 80 10 98
2014 Shift worker 35 40 17 0 8 0 0 75 8 13
2014 Non-shift worker 41 34 15 5 4 0 0 75 9 105

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 50 16 34 0 0 0 0 66 0 17
2019 Non-shift worker 33 34 13 14 5 1 0 68 19 108
2017 Shift worker 24 19 20 0 8 24 4 61 11 17
2017 Non-shift worker 44 30 8 11 4 2 1 77 15 99
2014 Shift worker 27 57 0 8 0 0 8 91 9 13
2014 Non-shift worker 48 20 10 9 5 5 3 73 16 105
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Shift worker 19 35 46 17
2019 Non-shift worker 32 28 40 108
2017 Shift worker 40 32 28 17
2017 Non-shift worker 28 38 34 99
2014 Shift worker 0 70 30 13
2014 Non-shift worker 24 44 32 105

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 13 25 35 9 3 14 28
2014 Non-shift worker 31 4 53 4 9999 9 26
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 19 22 8 3 9 27 12 66 20 17
2019 Non-shift worker 15 10 27 10 13 20 4 34 30 108
2017 Shift worker 32 19 8 8 0 24 8 76 12 17
2017 Non-shift worker 13 14 21 8 4 28 12 45 21 99
2014 Shift worker 5 50 17 0 0 8 21 77 0 13
2014 Non-shift worker 10 21 16 14 6 20 13 47 30 104

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 34 39 3 0 0 15 9 96 0 17
2019 Non-shift worker 25 26 21 14 10 3 1 53 25 108
2017 Shift worker 44 23 8 8 0 16 0 80 10 17
2017 Non-shift worker 29 32 20 8 3 7 1 66 12 99
2014 Shift worker 27 58 8 0 0 7 0 91 0 13
2014 Non-shift worker 26 27 25 6 5 11 1 59 12 104
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 16
2019 Non-shift worker 7 93 106

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 22 22 20 0 0 27 9 68 0 17
2019 Non-shift worker 16 8 30 4 3 32 7 39 13 108
2017 Shift worker 28 15 12 4 0 16 24 72 7 17
2017 Non-shift worker 10 18 26 4 5 22 15 45 14 99
2014 Shift worker 8 33 17 0 0 29 13 71 0 13
2014 Non-shift worker 11 22 21 3 4 26 13 55 11 105

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 53 20 3 0 0 15 9 96 0 17
2019 Non-shift worker 34 23 23 4 3 12 1 65 9 108
2017 Shift worker 52 27 8 4 0 0 8 86 5 17
2017 Non-shift worker 28 31 23 3 4 7 4 66 8 99
2014 Shift worker 19 58 17 0 0 7 0 82 0 13
2014 Non-shift worker 32 29 18 4 3 13 1 71 8 105
Top of page

Stress and Well-Being

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 39 18 38 0 3 0 3 58 3 17
2019 Non-shift worker 48 28 11 6 7 0 0 76 14 106
2017 Shift worker 43 25 20 0 12 0 0 68 12 17
2017 Non-shift worker 50 26 9 9 4 0 2 77 13 99

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 22 51 8 19 0 0 0 73 19 17
2019 Non-shift worker 29 24 20 21 5 0 0 53 27 107
2017 Shift worker 36 28 19 8 8 0 0 64 17 17
2017 Non-shift worker 19 21 26 24 9 0 1 41 33 99

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 70 12 5 9 0 0 3 85 10 17
2019 Non-shift worker 37 24 16 16 5 0 2 62 22 107
2017 Shift worker 50 17 13 12 8 0 0 67 20 16
2017 Non-shift worker 22 30 21 15 10 0 2 53 26 99

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 31 26 34 9 0 0 0 57 9 17
2019 Non-shift worker 25 27 25 11 12 0 2 52 23 107
2017 Shift worker 32 24 16 19 8 0 0 56 28 17
2017 Non-shift worker 14 26 26 20 12 1 1 41 33 99

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 49 18 22 12 0 0 0 66 12 17
2019 Non-shift worker 43 27 11 8 8 0 3 72 17 106
2017 Shift worker 56 11 12 8 12 0 0 67 21 17
2017 Non-shift worker 41 19 19 7 9 0 5 63 17 98

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 30 50 18 3 0 0 0 80 3 17
2019 Non-shift worker 29 28 23 11 9 0 1 57 20 107
2017 Shift worker 39 44 4 0 12 0 0 84 12 17
2017 Non-shift worker 32 24 19 16 8 0 1 57 24 97

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 36 54 9 0 0 0 0 91 0 17
2019 Non-shift worker 39 29 22 6 4 0 1 68 10 105
2017 Shift worker 63 4 24 8 0 0 0 67 8 17
2017 Non-shift worker 31 34 12 15 4 2 2 68 19 97

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 53 33 15 0 0 0 0 85 0 17
2019 Non-shift worker 19 32 22 17 9 0 1 51 27 105
2017 Shift worker 56 12 8 15 0 0 8 74 17 17
2017 Non-shift worker 23 29 25 10 9 1 2 54 20 97

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 58 36 3 3 0 0 0 95 3 17
2019 Non-shift worker 25 33 17 14 10 0 1 59 24 106
2017 Shift worker 52 16 12 7 4 0 8 74 12 17
2017 Non-shift worker 40 23 16 11 7 1 3 65 19 97

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 70 18 12 0 0 0 0 88 0 17
2019 Non-shift worker 55 25 9 7 3 0 1 81 10 104

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 51 30 19 0 0 0 0 81 0 17
2019 Non-shift worker 53 30 11 5 1 0 1 84 5 106
2017 Shift worker 52 20 20 7 0 0 0 73 7 17
2017 Non-shift worker 49 29 13 3 4 0 2 79 7 97

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 61 24 12 3 0 0 0 85 3 17
2019 Non-shift worker 66 17 11 4 2 0 1 84 5 106
2017 Shift worker 76 8 4 11 0 0 0 85 11 17
2017 Non-shift worker 55 21 16 4 3 0 1 77 8 99

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 85 15 0 0 0 0 0 100 0 17
2019 Non-shift worker 81 5 5 0 3 0 6 92 3 106

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 77 11 12 0 0 0 0 88 0 17
2019 Non-shift worker 61 15 7 6 8 0 2 78 15 106
2017 Shift worker 76 17 7 0 0 0 0 93 0 17
2017 Non-shift worker 73 10 7 3 4 0 3 86 7 99

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 50 33 18 0 0 0 0 82 0 17
2019 Non-shift worker 58 30 8 1 2 0 1 89 3 107
2017 Shift worker 71 25 4 0 0 0 0 96 0 17
2017 Non-shift worker 57 31 3 4 3 0 2 90 7 98

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 80 3 15 3 0 0 0 82 3 17
2019 Non-shift worker 52 17 14 5 10 0 2 70 15 107
2017 Shift worker 63 25 4 8 0 0 0 88 8 17
2017 Non-shift worker 52 23 6 15 3 0 2 76 18 99

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 60 22 0 0 0 0 19 100 0 17
2019 Non-shift worker 59 13 2 1 1 0 24 95 2 106
2017 Shift worker 80 8 0 0 0 0 12 100 0 17
2017 Non-shift worker 58 14 4 1 1 0 22 93 2 99

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 60 31 9 0 0 0 0 91 0 17
2019 Non-shift worker 76 18 4 1 0 0 2 95 1 106
2017 Shift worker 72 20 8 0 0 0 0 92 0 17
2017 Non-shift worker 63 24 8 1 0 0 4 91 1 99

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 69 12 9 0 0 0 9 90 0 17
2019 Non-shift worker 78 10 3 3 4 0 3 90 7 107
2017 Shift worker 84 8 8 0 0 0 0 92 0 17
2017 Non-shift worker 75 10 3 6 2 0 4 89 8 99

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 57 31 13 0 0 0 0 88 0 16
2019 Non-shift worker 57 25 11 4 0 0 3 84 5 107
2017 Shift worker 64 32 0 4 0 0 0 96 4 17
2017 Non-shift worker 48 23 17 4 3 0 4 75 8 99

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 46 30 24 0 0 0 0 76 0 17
2019 Non-shift worker 15 34 37 11 4 0 0 49 14 107
2017 Shift worker 36 32 25 3 4 0 0 68 7 17
2017 Non-shift worker 12 20 44 19 5 0 0 32 23 99

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 9 9 39 27 15 0 0 42 19 17
2019 Non-shift worker 8 17 30 21 24 0 0 44 25 105
2017 Shift worker 0 7 41 28 24 0 0 52 7 17
2017 Non-shift worker 7 20 38 17 17 0 0 34 28 99

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 28 45 15 9 0 3 0 75 10 17
2019 Non-shift worker 17 44 18 18 1 3 0 62 19 107
2017 Shift worker 28 12 27 16 8 0 8 44 26 17
2017 Non-shift worker 32 38 16 9 4 1 0 71 13 99

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 24 55 8 0 0 12 0 91 0 17
2019 Non-shift worker 16 30 23 14 17 0 0 46 31 108
2017 Shift worker 42 34 8 17 0 0 0 76 17 16
2017 Non-shift worker 18 37 22 14 8 0 0 56 23 99
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 15 85 17
2019 Non-shift worker 15 85 108
2017 Non-shift worker 19 81 99
2014 Non-shift worker 18 82 105

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 89 11 19
2014 Non-shift worker 75 25 19

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 Non-shift worker 53 41 6 0 0 0 0 94 0 17
2014 Non-shift worker 38 49 0 6 6 0 0 87 13 15
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Compensation

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Shift worker 23 40 3 0 0 0 34 96 0 17
2019 Non-shift worker 50 19 9 10 5 1 6 74 17 108
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