2020 Public Service Employee Survey Results for Public Health Agency of Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	29	5	16	3	0	0	76	19	60
2020	Non-shift worker	34	47	3	14	3	0	0	80	16	1399

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	79	17	1	0	2	0	0	96	2	58
2020	Non-shift worker	81	13	2	2	1	0	0	95	3	1387
2017	Shift worker	50	44	3	3	0	0	0	94	3	31
2017	Non-shift worker	75	17	3	3	1	1	1	94	4	1268
2014	Shift worker	46	39	3	10	2	0	0	85	12	36
2014	Non-shift worker	73	17	5	3	1	0	1	92	4	1473

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	39	9	11	5	75	16	60
2020	Non-shift worker	32	43	7	13	4	76	17	1397
2019	Shift worker	72	15	5	8	0	87	8	25
2019	Non-shift worker	45	35	7	8	5	80	13	1441
2017	Shift worker	40	46	7	7	0	86	7	31
2017	Non-shift worker	41	35	6	12	6	76	18	1274
2014	Shift worker	33	44	4	10	8	77	19	36
2014	Non-shift worker	37	34	8	12	9	71	21	1472

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	50	6	1	4	0	88	6	59
2020	Non-shift worker	31	40	13	11	4	1	72	15	1393
2019	Shift worker	40	35	5	16	5	0	75	20	26
2019	Non-shift worker	35	40	10	11	4	0	75	14	1433
2018	Shift worker	38	36	12	6	0	8	80	6	15
2018	Non-shift worker	29	42	10	15	4	1	71	19	1170
2017	Shift worker	21	61	12	0	7	0	81	7	31
2017	Non-shift worker	33	39	10	12	5	0	72	18	1274
2014	Shift worker	17	47	17	11	8	0	64	19	36
2014	Non-shift worker	29	41	11	14	5	1	70	19	1469

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	34	9	10	2	0	78	13	59
2020	Non-shift worker	40	39	9	9	3	1	79	12	1390
2019	Shift worker	57	27	8	8	0	0	84	8	26
2019	Non-shift worker	52	33	7	5	3	0	85	8	1426
2017	Shift worker	37	49	3	11	0	0	87	11	31
2017	Non-shift worker	53	33	6	5	2	0	86	7	1266
2014	Shift worker	42	33	7	14	3	0	76	17	36
2014	Non-shift worker	49	35	8	5	3	0	84	8	1471

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	29	8	9	5	0	1	78	14	60
2020	Non-shift worker	38	32	11	10	8	0	0	71	19	1394
2019	Shift worker	56	26	3	3	8	5	0	85	11	26
2019	Non-shift worker	48	31	8	8	4	0	0	80	12	1437
2018	Shift worker	55	20	12	6	7	0	0	75	13	15
2018	Non-shift worker	45	33	9	8	4	0	0	79	12	1160
2017	Shift worker	40	36	3	15	7	0	0	76	22	31
2017	Non-shift worker	46	33	8	8	5	0	0	79	14	1273
2014	Shift worker	25	39	5	21	9	0	0	64	30	36
2014	Non-shift worker	39	31	11	12	8	0	0	70	20	1475

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	33	14	3	1	82	4	60
2020	Non-shift worker	39	41	9	7	4	80	11	1392
2019	Shift worker	42	29	14	15	0	71	15	26
2019	Non-shift worker	37	38	11	8	5	76	14	1438
2018	Shift worker	59	27	0	0	14	86	14	15
2018	Non-shift worker	32	42	12	10	4	74	14	1164
2017	Shift worker	27	48	11	11	3	75	14	31
2017	Non-shift worker	34	43	8	9	5	78	14	1275
2014	Shift worker	34	49	5	9	2	83	11	36
2014	Non-shift worker	27	46	11	9	6	73	16	1475

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	36	13	2	3	0	5	81	5	60
2020	Non-shift worker	35	36	11	9	7	0	0	72	17	1400
2019	Shift worker	56	23	13	8	0	0	0	79	8	26
2019	Non-shift worker	34	35	12	12	6	0	0	69	19	1437
2018	Shift worker	65	8	6	6	15	0	0	73	21	15
2018	Non-shift worker	29	32	16	13	9	0	0	61	23	1168
2017	Shift worker	16	42	20	6	12	3	0	60	19	31
2017	Non-shift worker	28	37	13	12	10	0	0	65	22	1274
2014	Shift worker	17	41	16	19	6	0	0	58	26	36
2014	Non-shift worker	23	36	15	17	10	0	0	59	26	1474

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	44	12	6	1	81	7	59
2020	Non-shift worker	31	40	11	13	6	70	18	1394
2019	Shift worker	43	40	10	8	0	83	8	26
2019	Non-shift worker	34	40	9	12	5	73	18	1432
2018	Shift worker	26	59	6	8	0	86	8	15
2018	Non-shift worker	30	41	11	12	5	71	18	1165
2017	Shift worker	24	49	11	10	6	73	16	31
2017	Non-shift worker	33	39	9	12	6	72	19	1273

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	34	4	5	1	0	90	6	60
2020	Non-shift worker	48	37	7	5	2	0	85	8	1396
2019	Shift worker	45	33	14	8	0	0	78	8	26
2019	Non-shift worker	44	37	9	7	4	0	80	10	1434
2018	Shift worker	51	35	14	0	0	0	86	0	15
2018	Non-shift worker	41	41	9	6	2	0	83	8	1170
2017	Shift worker	28	45	15	7	6	0	73	13	31
2017	Non-shift worker	40	38	10	7	4	1	79	11	1273
2014	Shift worker	41	36	11	9	2	0	77	11	36
2014	Non-shift worker	38	40	11	8	3	1	78	11	1472

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	36	13	7	2	78	9	60
2020	Non-shift worker	36	37	10	10	6	74	16	1399
2019	Shift worker	46	38	8	3	5	84	8	26
2019	Non-shift worker	35	36	12	11	7	71	17	1434
2018	Shift worker	39	41	0	6	15	79	21	15
2018	Non-shift worker	32	35	12	12	8	67	21	1169
2017	Shift worker	10	53	16	12	8	63	20	31
2017	Non-shift worker	30	37	11	12	9	68	21	1274

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	65	26	6	3	0	91	3	59
2020	Non-shift worker	54	33	7	4	2	87	6	1388
2019	Shift worker	54	21	17	8	0	75	8	26
2019	Non-shift worker	51	33	10	4	2	84	6	1424
2018	Shift worker	66	28	0	6	0	94	6	15
2018	Non-shift worker	48	36	10	4	1	84	6	1159
2017	Shift worker	42	47	9	3	0	89	3	31
2017	Non-shift worker	51	35	8	4	2	87	6	1275
2014	Shift worker	60	32	6	2	0	92	2	36
2014	Non-shift worker	60	28	8	3	1	88	4	1473

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	45	10	4	1	4	0	85	5	60
2020	Non-shift worker	35	39	11	10	6	0	0	74	15	1389
2019	Shift worker	37	26	19	8	5	0	5	66	14	25
2019	Non-shift worker	32	40	12	10	6	0	0	72	16	1433
2018	Shift worker	52	19	14	15	0	0	0	71	15	15
2018	Non-shift worker	30	39	11	13	7	0	0	68	20	1163
2017	Shift worker	25	45	15	8	7	0	0	70	14	31
2017	Non-shift worker	31	40	10	13	6	0	0	71	20	1273
2014	Shift worker	11	48	20	6	14	0	0	59	20	36
2014	Non-shift worker	24	42	11	16	7	0	0	66	23	1474

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	37	10	4	4	2	2	82	8	60
2020	Non-shift worker	38	36	12	8	6	0	0	74	14	1400
2019	Shift worker	48	16	18	10	8	0	0	64	17	26
2019	Non-shift worker	38	35	13	9	5	0	0	73	14	1434
2018	Shift worker	57	16	27	0	0	0	0	73	0	15
2018	Non-shift worker	37	33	13	10	6	0	0	71	16	1160
2017	Shift worker	32	36	26	3	3	0	0	68	6	31
2017	Non-shift worker	35	35	11	12	7	0	0	70	19	1275
2014	Shift worker	28	36	16	8	12	0	0	64	20	36
2014	Non-shift worker	30	38	12	13	7	0	0	67	20	1472

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	41	6	6	0	0	0	88	6	60
2020	Non-shift worker	34	40	10	10	5	1	1	75	15	1390
2019	Shift worker	62	18	6	8	0	5	0	85	9	25
2019	Non-shift worker	36	37	12	9	4	0	1	75	13	1410
2018	Shift worker	44	35	8	6	7	0	0	79	13	15
2018	Non-shift worker	30	38	15	11	6	0	1	68	17	1165
2017	Shift worker	36	35	12	15	3	0	0	71	17	31
2017	Non-shift worker	33	38	11	11	6	0	1	72	17	1274
2014	Shift worker	22	45	19	8	6	0	0	68	13	36
2014	Non-shift worker	28	39	14	12	6	0	0	68	19	1473

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	34	7	4	0	89	4	60
2020	Non-shift worker	43	37	10	6	3	81	9	1400
2019	Shift worker	60	27	5	8	0	87	8	26
2019	Non-shift worker	41	38	9	7	4	80	11	1440
2018	Shift worker	65	15	6	0	14	80	14	15
2018	Non-shift worker	37	39	13	9	3	76	12	1168
2017	Shift worker	37	53	8	3	0	90	3	31
2017	Non-shift worker	40	38	11	8	4	78	11	1272
2014	Shift worker	40	49	3	8	0	89	8	36
2014	Non-shift worker	35	40	13	8	4	75	12	1474

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	30	16	7	3	3	73	10	59
2020	Non-shift worker	26	28	21	13	12	0	54	25	1389
2019	Shift worker	65	21	11	3	0	0	86	3	25
2019	Non-shift worker	37	33	17	9	4	0	71	13	1429
2018	Shift worker	54	39	7	0	0	0	93	0	15
2018	Non-shift worker	35	33	16	10	5	0	68	16	1168
2017	Shift worker	40	39	16	0	5	0	79	5	31
2017	Non-shift worker	34	36	16	8	4	1	71	12	1273
2014	Shift worker	45	39	5	5	5	0	84	10	36
2014	Non-shift worker	30	35	19	10	6	0	65	15	1475

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	21	18	30	19	10	0	3	29	40	60
2020	Non-shift worker	14	26	37	17	6	0	1	23	40	1399
2019	Shift worker	0	9	45	26	19	0	0	45	9	26
2019	Non-shift worker	8	22	39	21	9	0	1	30	31	1433
2018	Shift worker	0	15	52	20	0	0	13	23	17	15
2018	Non-shift worker	9	22	41	19	8	1	1	27	31	1162
2017	Shift worker	0	49	28	9	6	0	8	16	54	31
2017	Non-shift worker	11	24	38	18	7	1	1	25	36	1271
2014	Shift worker	5	42	15	27	6	3	3	34	50	36
2014	Non-shift worker	12	29	35	16	5	1	1	22	42	1472

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	9	17	31	30	4	2	64	18	60
2020	Non-shift worker	13	21	29	21	14	1	1	36	35	1396
2019	Shift worker	0	16	13	43	23	0	5	69	17	25
2019	Non-shift worker	8	15	28	27	19	2	1	48	24	1427
2018	Shift worker	0	14	7	32	34	0	13	76	16	15
2018	Non-shift worker	10	19	29	26	14	1	1	41	30	1158
2017	Shift worker	12	20	34	5	19	7	3	27	35	31
2017	Non-shift worker	12	19	28	24	13	1	2	38	32	1263
2014	Shift worker	11	30	27	16	8	3	5	27	44	36
2014	Non-shift worker	14	24	30	19	9	2	2	30	39	1470

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	20	22	21	15	4	4	39	37	60
2020	Non-shift worker	18	25	32	16	7	1	1	23	44	1391
2019	Shift worker	19	32	16	13	15	0	5	29	54	25
2019	Non-shift worker	20	27	30	14	6	1	1	21	48	1431
2018	Shift worker	8	12	47	19	0	8	6	22	24	15
2018	Non-shift worker	24	26	29	13	5	1	1	19	51	1156
2017	Shift worker	25	34	18	7	13	0	3	21	60	31
2017	Non-shift worker	23	26	31	11	6	1	2	17	51	1268
2014	Shift worker	33	24	20	6	9	8	0	16	62	36
2014	Non-shift worker	36	29	21	8	4	1	1	13	66	1470

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	8	22	24	34	4	3	63	13	60
2020	Non-shift worker	13	21	31	23	10	1	1	33	35	1394
2019	Shift worker	0	16	33	18	32	0	0	51	16	25
2019	Non-shift worker	8	18	34	27	12	0	1	40	26	1431
2018	Shift worker	0	6	22	51	15	0	6	70	6	15
2018	Non-shift worker	9	18	33	26	13	0	1	40	27	1157
2017	Shift worker	0	31	31	23	9	0	6	34	33	31
2017	Non-shift worker	10	18	33	25	12	1	2	38	29	1262
2014	Shift worker	8	14	36	20	14	3	5	37	23	36
2014	Non-shift worker	14	23	31	22	8	0	1	30	38	1471

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	7	10	18	27	33	5	0	63	18	60
2020	Non-shift worker	19	22	26	19	11	2	2	31	42	1396
2019	Shift worker	3	8	30	23	31	5	0	57	12	25
2019	Non-shift worker	14	20	29	21	13	1	2	35	35	1429
2018	Shift worker	0	6	27	34	21	0	12	63	7	15
2018	Non-shift worker	19	23	28	17	11	1	2	28	43	1162
2017	Shift worker	13	25	20	13	18	0	11	34	43	31
2017	Non-shift worker	21	24	26	16	11	1	2	27	46	1266
2014	Shift worker	21	25	26	12	11	3	3	24	49	36
2014	Non-shift worker	25	27	25	14	7	1	2	22	53	1470

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	9	11	26	32	7	6	67	20	60
2020	Non-shift worker	13	18	24	25	16	2	2	43	33	1395
2019	Shift worker	3	9	28	17	33	10	0	55	14	25
2019	Non-shift worker	10	18	27	24	18	1	2	43	29	1427
2018	Shift worker	0	13	12	26	31	0	19	70	16	15
2018	Non-shift worker	13	20	27	21	15	2	2	37	35	1155
2017	Shift worker	3	14	26	28	15	3	12	50	19	31
2017	Non-shift worker	12	19	27	22	14	2	3	38	33	1268
2014	Shift worker	19	2	15	39	9	8	8	57	25	36
2014	Non-shift worker	13	19	30	22	12	1	4	36	33	1470

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	14	25	19	25	3	2	47	26	60
2020	Non-shift worker	16	22	33	17	9	2	1	26	40	1391
2019	Shift worker	0	37	28	7	23	5	0	31	39	25
2019	Non-shift worker	17	26	32	14	8	2	1	22	44	1434
2018	Shift worker	0	8	35	37	8	6	6	51	9	15
2018	Non-shift worker	20	29	29	13	6	1	1	19	51	1160
2017	Shift worker	9	38	14	22	5	7	5	31	54	31
2017	Non-shift worker	19	27	31	12	7	2	3	20	48	1268
2014	Shift worker	13	28	24	27	3	5	0	32	43	36
2014	Non-shift worker	28	28	26	10	5	1	2	16	57	1472

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	14	33	26	21	0	2	48	19	60
2020	Non-shift worker	6	16	37	29	11	1	1	40	22	1398
2019	Shift worker	3	26	32	25	15	0	0	39	29	25
2019	Non-shift worker	11	22	34	22	11	0	0	33	33	1434

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	24	17	2	1	10	13	73	5	58
2020	Non-shift worker	28	29	15	9	7	7	6	65	18	1396
2019	Shift worker	45	17	12	6	5	0	14	73	13	26
2019	Non-shift worker	31	29	13	11	6	6	4	66	19	1438
2018	Shift worker	44	20	8	0	15	6	6	74	17	15
2018	Non-shift worker	23	30	17	11	9	6	4	58	22	1171
2017	Shift worker	16	41	17	6	9	0	11	64	17	31
2017	Non-shift worker	27	30	13	12	10	4	5	62	24	1274
2014	Shift worker	24	45	12	12	6	0	2	71	18	36
2014	Non-shift worker	30	31	13	12	9	3	3	65	22	1475

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	20	8	4	1	5	86	6	60
2020	Non-shift worker	49	27	7	9	7	1	77	16	1396
2019	Shift worker	62	20	8	5	5	0	82	10	25
2019	Non-shift worker	47	27	9	9	6	0	75	16	1434
2018	Shift worker	36	29	6	6	23	0	65	29	15
2018	Non-shift worker	39	31	9	10	10	1	71	20	1169
2017	Shift worker	57	29	8	3	3	0	86	7	31
2017	Non-shift worker	42	30	8	11	9	0	72	20	1273
2014	Shift worker	42	28	13	11	6	0	70	17	36
2014	Non-shift worker	42	27	9	13	8	0	70	21	1473

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	68	27	2	2	1	95	3	60
2020	Non-shift worker	60	24	6	7	3	84	10	1389
2019	Shift worker	65	24	5	6	0	89	6	26
2019	Non-shift worker	55	29	6	7	3	84	10	1436
2018	Shift worker	37	42	6	0	15	79	15	15
2018	Non-shift worker	48	35	6	7	4	83	11	1168
2017	Shift worker	37	56	0	7	0	93	7	31
2017	Non-shift worker	48	33	8	7	4	81	11	1273
2014	Shift worker	47	42	9	2	0	89	2	36
2014	Non-shift worker	44	36	8	9	3	80	12	1472

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	31	9	2	1	3	3	87	3	60
2020	Non-shift worker	52	31	7	5	4	1	0	84	9	1379
2019	Shift worker	54	30	8	3	5	0	0	84	8	26
2019	Non-shift worker	49	34	9	5	3	1	0	84	8	1436
2018	Shift worker	44	22	27	0	0	8	0	71	0	15
2018	Non-shift worker	41	39	9	6	4	0	0	81	10	1170

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	26	8	2	1	18	9	84	4	60
2020	Non-shift worker	50	22	11	4	3	6	3	80	8	1396

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	27	8	5	6	0	5	79	12	60
2020	Non-shift worker	54	24	11	5	3	1	2	80	8	1398
2019	Shift worker	39	28	14	10	0	0	10	74	11	26
2019	Non-shift worker	56	24	10	5	3	1	2	82	8	1437

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	23	13	12	6	1	0	68	18	60
2020	Non-shift worker	43	30	11	8	6	0	1	74	14	1395
2019	Shift worker	50	36	11	3	0	0	0	86	3	26
2019	Non-shift worker	45	31	11	8	6	0	0	76	13	1436
2018	Shift worker	59	27	0	14	0	0	0	86	14	15
2018	Non-shift worker	42	32	11	8	6	0	0	75	14	1156
2017	Shift worker	45	29	8	10	8	0	0	74	18	31
2017	Non-shift worker	41	35	8	9	6	1	0	77	15	1274
2014	Shift worker	28	34	29	7	2	0	0	62	10	36
2014	Non-shift worker	34	37	12	10	6	0	0	71	16	1474

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	18	6	4	4	5	4	85	8	59
2020	Non-shift worker	50	24	12	5	6	2	1	76	12	1396

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	19	14	8	2	0	1	75	10	59
2020	Non-shift worker	45	31	8	7	7	1	1	77	15	1398
2019	Shift worker	66	23	8	3	0	0	0	89	3	26
2019	Non-shift worker	48	27	10	8	5	0	1	76	13	1432
2018	Shift worker	45	29	6	0	14	0	6	79	15	15
2018	Non-shift worker	46	31	9	9	5	0	0	77	14	1154
2017	Shift worker	49	31	7	3	9	0	0	80	13	31
2017	Non-shift worker	44	31	9	9	6	0	0	75	16	1272
2014	Shift worker	34	33	20	13	0	0	0	67	13	36
2014	Non-shift worker	39	33	11	10	6	1	0	73	16	1473

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	38	62	59
2020	Non-shift worker	41	59	1399

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	29	3	2	5	6	12	88	8	60
2020	Non-shift worker	52	18	6	3	3	5	13	84	8	1400

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	32	11	2	3	2	85	4	60
2020	Non-shift worker	52	26	8	7	6	1	79	13	1399
2019	Shift worker	68	14	10	8	0	0	82	8	26
2019	Non-shift worker	52	27	9	7	5	0	80	12	1439
2018	Shift worker	51	22	7	6	14	0	73	20	15
2018	Non-shift worker	49	27	10	8	6	0	76	14	1159
2017	Shift worker	55	28	3	9	6	0	83	15	31
2017	Non-shift worker	51	26	9	7	6	0	78	14	1273
2014	Shift worker	25	44	9	16	5	0	69	22	36
2014	Non-shift worker	45	29	11	9	7	0	74	15	1474

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	24	6	0	1	7	1	92	1	60
2020	Non-shift worker	37	29	12	8	6	8	0	72	14	1401
2019	Shift worker	70	8	12	0	5	5	0	82	5	26
2019	Non-shift worker	35	31	13	9	6	6	0	70	16	1440
2018	Shift worker	57	8	21	0	8	6	0	69	9	15
2018	Non-shift worker	27	32	17	10	8	5	0	63	19	1166
2017	Shift worker	24	36	11	14	9	6	0	63	25	31
2017	Non-shift worker	25	34	16	11	7	7	0	64	20	1270
2014	Shift worker	31	31	18	10	5	6	0	65	16	36
2014	Non-shift worker	21	34	15	13	9	9	0	59	24	1473

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	25	6	0	1	5	92	1	60
2020	Non-shift worker	33	34	13	10	7	3	70	18	1393
2019	Shift worker	67	9	11	3	5	5	80	8	26
2019	Non-shift worker	32	33	15	10	8	2	66	18	1436
2018	Shift worker	40	31	14	0	0	15	84	0	14
2018	Non-shift worker	24	33	16	14	10	2	59	25	1165
2017	Shift worker	26	29	8	13	15	9	61	31	30
2017	Non-shift worker	22	34	16	15	10	2	58	26	1275
2014	Shift worker	40	21	17	11	8	3	63	19	36
2014	Non-shift worker	18	32	18	17	12	3	51	30	1474

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	23	12	3	1	3	0	83	5	60
2020	Non-shift worker	22	34	18	12	8	5	0	60	21	1395
2019	Shift worker	43	31	9	3	10	5	0	77	13	26
2019	Non-shift worker	21	32	18	15	9	5	0	56	26	1433
2018	Shift worker	33	28	12	7	0	14	6	76	9	15
2018	Non-shift worker	17	30	18	20	11	4	0	48	32	1161
2017	Shift worker	16	23	21	31	3	6	0	41	36	31
2017	Non-shift worker	17	31	18	17	12	5	0	50	31	1273
2014	Shift worker	29	11	30	18	6	6	0	42	26	36
2014	Non-shift worker	12	27	20	21	15	5	0	42	38	1474

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	28	16	11	1	3	0	71	12	60
2020	Non-shift worker	18	31	16	19	13	3	0	51	33	1399
2019	Shift worker	42	25	9	24	0	0	0	67	24	26
2019	Non-shift worker	18	34	16	19	11	3	0	53	30	1437
2018	Shift worker	27	20	15	16	0	15	6	60	21	14
2018	Non-shift worker	15	31	16	19	16	2	0	47	36	1167
2017	Shift worker	29	31	6	14	18	3	0	62	33	31
2017	Non-shift worker	14	30	17	22	15	2	0	45	38	1273
2014	Shift worker	23	24	24	18	11	0	0	47	29	36
2014	Non-shift worker	11	29	17	24	16	3	0	41	41	1474

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	16	10	6	0	20	5	80	8	60
2020	Non-shift worker	30	24	18	9	5	11	2	63	16	1398
2019	Shift worker	59	6	22	5	0	8	0	71	6	26
2019	Non-shift worker	33	25	19	7	5	10	2	65	13	1438

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	37	7	4	1	0	4	88	5	59
2020	Non-shift worker	26	43	14	11	5	1	0	70	16	1397
2019	Shift worker	50	33	9	8	0	0	0	83	8	26
2019	Non-shift worker	27	41	16	11	4	1	0	69	15	1433
2018	Shift worker	51	35	6	0	0	8	0	94	0	15
2018	Non-shift worker	24	43	16	12	4	1	0	68	16	1167
2017	Shift worker	27	39	14	12	7	0	0	66	20	31
2017	Non-shift worker	24	39	17	13	6	2	0	64	19	1273
2014	Shift worker	38	29	20	12	2	0	0	66	14	36
2014	Non-shift worker	20	43	18	11	5	1	0	64	17	1474

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	44	5	10	1	3	2	83	12	60
2020	Non-shift worker	16	32	20	19	11	2	0	50	30	1388
2019	Shift worker	33	23	19	11	0	13	0	64	13	25
2019	Non-shift worker	13	34	21	19	9	5	0	49	29	1431

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	39	12	9	1	7	2	75	11	60
2020	Non-shift worker	29	36	14	11	5	4	1	69	17	1389
2019	Shift worker	34	30	22	5	10	0	0	64	14	26
2019	Non-shift worker	29	35	15	12	5	3	1	66	19	1434
2018	Shift worker	39	28	20	7	6	0	0	67	13	15
2018	Non-shift worker	29	39	14	10	4	3	1	71	15	1161
2017	Shift worker	29	34	11	13	3	5	5	70	18	31
2017	Non-shift worker	36	36	12	8	4	2	1	75	13	1270
2014	Shift worker	25	38	13	10	6	9	0	68	18	36
2014	Non-shift worker	31	37	13	11	5	4	1	70	16	1473

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	44	5	2	1	7	91	3	59
2020	Non-shift worker	27	39	19	8	4	3	68	12	1396
2019	Shift worker	45	36	11	3	5	0	81	8	25
2019	Non-shift worker	30	35	20	9	5	2	66	14	1422
2018	Shift worker	44	14	29	6	0	6	63	6	15
2018	Non-shift worker	29	39	17	8	5	1	69	13	1161

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	24	13	4	5	18	8	71	12	60
2020	Non-shift worker	18	20	19	13	12	15	3	47	31	1397
2019	Shift worker	36	15	20	14	5	11	0	57	21	26
2019	Non-shift worker	17	19	19	17	15	11	3	42	36	1438
2018	Shift worker	33	14	21	8	12	6	6	54	22	15
2018	Non-shift worker	14	21	19	18	16	10	3	40	38	1164
2017	Shift worker	24	29	11	9	13	5	8	62	25	31
2017	Non-shift worker	16	21	17	15	20	8	3	41	39	1271
2014	Shift worker	9	14	22	30	14	7	3	26	49	36
2014	Non-shift worker	12	17	19	19	21	10	2	33	45	1474

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	34	6	6	7	4	0	80	14	60
2020	Non-shift worker	23	34	15	15	9	3	1	60	25	1396
2019	Shift worker	38	43	10	5	5	0	0	81	10	26
2019	Non-shift worker	24	32	14	16	12	2	0	56	29	1436
2018	Shift worker	20	26	22	13	6	13	0	53	22	15
2018	Non-shift worker	18	31	17	17	14	2	0	50	32	1165
2017	Shift worker	25	29	8	15	19	3	0	56	36	31
2017	Non-shift worker	21	31	15	18	12	2	0	53	31	1275
2014	Shift worker	17	28	33	6	8	3	5	49	16	36
2014	Non-shift worker	20	32	18	16	11	2	0	54	28	1474

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	28	2	15	9	10	2	71	27	60
2020	Non-shift worker	21	29	14	16	16	3	2	52	33	1398
2019	Shift worker	25	33	18	3	16	5	0	61	21	25
2019	Non-shift worker	19	24	15	15	22	3	2	45	39	1437
2018	Shift worker	15	31	14	18	15	0	6	49	35	15
2018	Non-shift worker	16	21	15	20	24	3	1	38	46	1161
2017	Shift worker	10	11	27	21	25	3	3	23	49	31
2017	Non-shift worker	16	22	13	21	25	2	2	39	47	1269
2014	Shift worker	10	27	13	23	22	0	5	39	47	36
2014	Non-shift worker	14	20	14	23	24	3	2	35	50	1474

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	21	9	10	3	1	2	78	13	60
2020	Non-shift worker	40	26	15	8	8	0	3	68	16	1401
2019	Shift worker	45	29	16	5	0	0	5	77	5	25
2019	Non-shift worker	47	25	15	6	3	1	3	75	9	1436

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	30	16	0	3	2	0	81	3	60
2020	Non-shift worker	40	27	18	7	5	1	2	69	12	1396
2019	Shift worker	51	18	8	13	5	0	5	72	19	25
2019	Non-shift worker	46	25	15	7	3	1	2	74	11	1433

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	84	8	0	1	0	6	0	99	1	60
2020	Non-shift worker	75	10	5	2	2	3	3	90	5	1395
2019	Shift worker	73	14	0	0	5	3	5	94	6	25
2019	Non-shift worker	75	9	4	2	2	4	3	91	5	1433

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	77	7	8	2	1	3	2	89	3	60
2020	Non-shift worker	73	11	4	2	1	1	7	92	4	1397
2019	Shift worker	77	6	3	5	0	0	8	91	6	24
2019	Non-shift worker	79	6	3	2	2	2	7	93	3	1430

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	37	15	2	1	1	3	82	3	59
2020	Non-shift worker	24	44	15	9	4	4	0	71	13	1399
2019	Shift worker	19	56	14	3	5	3	0	77	9	25
2019	Non-shift worker	23	42	17	10	4	3	1	68	15	1437
2018	Shift worker	21	38	20	6	15	0	0	59	21	15
2018	Non-shift worker	21	35	24	9	7	3	0	58	17	1163
2017	Shift worker	17	32	24	18	9	0	0	49	27	31
2017	Non-shift worker	19	37	20	14	7	3	0	58	21	1272

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	30	4	5	1	1	89	7	59
2020	Non-shift worker	36	38	12	7	4	2	76	11	1391
2019	Shift worker	48	39	8	0	5	0	87	5	26
2019	Non-shift worker	36	39	11	8	4	2	76	12	1429
2018	Shift worker	33	34	19	6	8	0	67	14	15
2018	Non-shift worker	39	38	11	7	3	1	79	10	1166
2017	Shift worker	47	35	12	6	0	0	82	6	31
2017	Non-shift worker	36	42	11	6	3	1	79	9	1273
2014	Shift worker	45	35	10	3	6	3	82	9	36
2014	Non-shift worker	38	36	13	6	3	3	77	9	1473

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	23	7	1	2	7	0	89	4	60
2020	Non-shift worker	36	34	16	6	2	5	1	74	9	1391
2019	Shift worker	48	27	8	5	10	3	0	77	15	26
2019	Non-shift worker	44	33	12	5	2	3	0	79	8	1432
2018	Shift worker	44	22	13	6	8	6	0	71	15	15
2018	Non-shift worker	41	34	14	5	2	4	0	78	8	1164
2017	Shift worker	37	36	18	3	3	3	0	76	6	31
2017	Non-shift worker	40	35	14	5	3	4	0	77	8	1270
2014	Shift worker	45	33	8	3	6	5	0	82	9	36
2014	Non-shift worker	41	33	14	4	3	5	0	78	7	1470

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	24	6	4	2	16	2	85	8	60
2020	Non-shift worker	28	30	20	7	3	10	1	65	12	1398

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	28	7	0	1	12	0	90	1	60
2020	Non-shift worker	40	32	11	6	4	5	2	77	12	1393

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	76	17	5	0	2	94	2	59
2020	Non-shift worker	51	33	7	5	3	84	8	1393
2019	Shift worker	64	22	9	0	5	86	5	26
2019	Non-shift worker	49	34	8	5	4	84	9	1437
2018	Shift worker	53	26	13	0	8	79	8	15
2018	Non-shift worker	43	37	10	6	4	81	9	1162
2017	Shift worker	51	34	6	3	7	84	10	31
2017	Non-shift worker	42	37	11	5	4	80	9	1275
2014	Shift worker	45	38	5	6	6	83	12	36
2014	Non-shift worker	42	35	12	7	3	78	10	1469

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	23	7	6	0	1	88	6	60
2020	Non-shift worker	40	31	14	9	6	1	72	14	1389
2019	Shift worker	54	20	6	15	5	0	74	20	26
2019	Non-shift worker	38	32	15	7	6	1	71	14	1436
2018	Shift worker	53	20	7	6	14	0	73	20	15
2018	Non-shift worker	33	33	17	10	7	0	66	17	1167
2017	Shift worker	40	23	18	14	6	0	63	20	31
2017	Non-shift worker	32	32	18	11	6	1	65	18	1273
2014	Shift worker	23	43	21	13	0	0	66	13	36
2014	Non-shift worker	24	35	20	13	8	1	59	22	1472

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	28	8	3	3	86	6	59
2020	Non-shift worker	39	32	15	9	5	72	14	1388
2019	Shift worker	54	20	11	10	5	74	15	26
2019	Non-shift worker	37	34	13	9	6	71	15	1431
2018	Shift worker	57	16	13	6	8	73	14	15
2018	Non-shift worker	30	36	15	12	6	66	19	1163
2017	Shift worker	42	23	9	16	9	65	25	31
2017	Non-shift worker	31	34	17	11	6	65	18	1275
2014	Shift worker	28	41	20	8	2	69	11	36
2014	Non-shift worker	23	35	18	15	7	59	23	1473

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	17	22	7	1	7	0	68	9	60
2020	Non-shift worker	37	25	18	10	6	3	1	64	17	1392
2019	Shift worker	58	6	12	10	10	5	0	67	20	26
2019	Non-shift worker	35	26	17	12	8	2	1	62	21	1439
2018	Shift worker	59	8	7	6	14	0	6	72	21	15
2018	Non-shift worker	30	25	18	14	10	3	0	57	24	1165
2017	Shift worker	39	14	11	28	5	3	0	54	34	31
2017	Non-shift worker	29	26	19	14	8	4	0	57	23	1274
2014	Shift worker	29	22	24	14	8	3	0	52	23	36
2014	Non-shift worker	25	26	19	15	11	4	1	53	27	1473

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	23	29	48	60
2020	Non-shift worker	33	30	38	1399
2019	Shift worker	41	39	20	26
2019	Non-shift worker	32	32	36	1440
2018	Shift worker	33	42	26	15
2018	Non-shift worker	32	33	35	1166
2017	Shift worker	21	44	35	31
2017	Non-shift worker	34	31	34	1273
2014	Shift worker	28	37	35	35
2014	Non-shift worker	32	31	36	1474

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	8	25	15	0	46	5	14
2020	Non-shift worker	8	34	32	6	13	7	474
2019	Shift worker	0	15	15	0	58	13	11
2019	Non-shift worker	11	26	38	5	14	5	467
2017	Non-shift worker	12	22	40	6	14	6	450
2014	Shift worker	11	40	28	0	9999	21	10
2014	Non-shift worker	10	27	44	10	9999	9	493

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	10	9	4	2	34	19	68	14	59
2020	Non-shift worker	14	12	15	8	6	35	10	48	25	1399
2019	Shift worker	17	19	17	5	8	25	10	55	19	26
2019	Non-shift worker	14	13	17	9	9	29	10	43	30	1438
2018	Shift worker	6	16	20	7	8	25	18	39	26	15
2018	Non-shift worker	13	16	20	10	7	27	7	44	25	1165
2017	Shift worker	19	5	27	3	7	19	19	39	17	31
2017	Non-shift worker	14	16	17	10	9	25	8	46	29	1276
2014	Shift worker	9	24	20	5	0	23	20	57	9	36
2014	Non-shift worker	11	14	21	11	9	27	7	37	30	1474

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	23	13	1	2	17	9	78	5	60
2020	Non-shift worker	26	27	18	7	5	15	1	63	15	1398
2019	Shift worker	26	28	16	5	5	21	0	68	13	25
2019	Non-shift worker	30	29	16	8	6	9	1	67	15	1439
2018	Shift worker	33	17	14	0	9	27	0	69	12	14
2018	Non-shift worker	27	33	19	8	6	8	1	65	15	1166
2017	Shift worker	32	28	15	3	7	12	3	70	12	31
2017	Non-shift worker	27	31	18	8	7	8	1	64	16	1273
2014	Shift worker	23	34	20	8	0	10	6	67	9	36
2014	Non-shift worker	19	25	22	11	7	15	2	52	21	1474

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	10	11	2	1	36	15	72	6	59
2020	Non-shift worker	15	12	18	4	4	39	8	52	14	1395
2019	Shift worker	27	17	6	3	5	29	13	76	14	26
2019	Non-shift worker	16	12	19	5	3	35	10	50	15	1434
2018	Shift worker	20	8	21	0	8	43	0	50	14	15
2018	Non-shift worker	14	17	21	5	3	34	6	52	13	1164
2017	Shift worker	29	0	16	9	0	27	19	54	17	31
2017	Non-shift worker	16	13	19	4	3	36	9	53	13	1275
2014	Shift worker	13	18	22	8	7	24	8	46	22	36
2014	Non-shift worker	11	14	23	4	3	37	8	46	13	1473

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	23	14	0	1	14	9	80	2	60
2020	Non-shift worker	27	28	19	4	3	17	2	67	9	1399
2019	Shift worker	38	17	14	3	5	19	5	71	10	26
2019	Non-shift worker	34	28	17	5	3	13	1	72	9	1434
2018	Shift worker	42	16	8	6	9	20	0	72	19	14
2018	Non-shift worker	28	32	18	5	3	13	1	69	10	1165
2017	Shift worker	43	19	9	3	0	22	3	83	5	31
2017	Non-shift worker	31	31	16	4	3	13	1	73	8	1274
2014	Shift worker	20	34	20	8	3	12	3	64	14	35
2014	Non-shift worker	21	28	21	5	3	21	2	64	10	1471

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	17	15	4	10	0	2	70	14	60
2020	Non-shift worker	41	27	15	8	7	0	2	70	15	1401

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	26	13	15	7	0	1	64	23	60
2020	Non-shift worker	32	30	20	9	8	0	1	62	17	1395
2019	Shift worker	28	29	21	14	3	5	0	61	18	26
2019	Non-shift worker	20	28	23	14	14	0	1	48	29	1435
2018	Shift worker	12	39	26	0	14	0	8	56	16	15
2018	Non-shift worker	16	24	25	15	19	0	1	41	34	1167
2017	Shift worker	22	24	8	23	24	0	0	46	46	31
2017	Non-shift worker	18	24	20	15	20	0	2	44	35	1273

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	24	28	14	7	0	51	21	60
2020	Non-shift worker	12	22	29	17	19	0	35	37	1400
2019	Shift worker	36	30	31	3	0	0	66	3	26
2019	Non-shift worker	18	31	26	14	10	0	50	24	1438
2018	Shift worker	32	27	21	12	0	8	64	13	15
2018	Non-shift worker	16	26	29	17	12	0	42	29	1169
2017	Shift worker	30	25	23	7	12	3	57	20	31
2017	Non-shift worker	18	29	24	16	11	1	48	28	1272

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	22	9	10	4	2	76	14	59
2020	Non-shift worker	21	27	23	14	14	1	48	29	1395
2019	Shift worker	50	30	8	13	0	0	80	13	26
2019	Non-shift worker	25	34	22	11	7	1	60	18	1428
2018	Shift worker	46	26	14	6	0	8	79	6	15
2018	Non-shift worker	23	31	25	13	7	1	55	20	1160
2017	Shift worker	28	32	15	21	2	3	61	24	31
2017	Non-shift worker	25	29	23	14	8	1	54	22	1271

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	26	17	8	7	0	0	69	15	60
2020	Non-shift worker	17	21	22	18	20	1	1	39	39	1393
2019	Shift worker	47	38	3	10	3	0	0	84	13	26
2019	Non-shift worker	22	26	21	15	14	0	1	49	29	1431
2018	Shift worker	39	20	14	6	7	6	8	69	15	15
2018	Non-shift worker	18	24	24	18	14	0	1	42	33	1163
2017	Shift worker	15	34	16	12	18	0	5	51	32	31
2017	Non-shift worker	18	24	24	18	15	0	1	42	33	1273

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	34	8	14	4	0	2	74	18	60
2020	Non-shift worker	27	25	19	12	15	0	2	53	28	1392
2019	Shift worker	74	18	5	3	0	0	0	92	3	26
2019	Non-shift worker	48	26	13	6	4	0	3	77	10	1422
2018	Shift worker	41	6	34	0	6	0	14	54	7	15
2018	Non-shift worker	43	26	13	7	5	0	5	73	13	1159
2017	Shift worker	46	33	3	3	8	0	8	86	12	31
2017	Non-shift worker	41	27	14	6	6	1	5	72	13	1271

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	28	9	22	9	0	0	61	31	58
2020	Non-shift worker	18	22	24	17	18	0	0	40	36	1396
2019	Shift worker	41	28	16	16	0	0	0	69	16	26
2019	Non-shift worker	29	31	21	12	8	0	0	60	19	1433
2018	Shift worker	34	6	40	0	12	0	8	44	13	15
2018	Non-shift worker	26	28	23	12	9	0	1	55	22	1162
2017	Shift worker	27	32	16	14	9	3	0	60	24	31
2017	Non-shift worker	25	30	23	13	9	0	1	56	22	1267

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	21	13	8	9	0	5	68	18	60
2020	Non-shift worker	27	20	18	13	13	0	9	52	29	1392

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	29	15	6	1	0	1	77	8	60
2020	Non-shift worker	26	35	21	10	7	0	1	62	17	1396
2019	Shift worker	41	40	14	5	0	0	0	81	5	26
2019	Non-shift worker	27	35	20	11	6	1	0	63	17	1434
2018	Shift worker	27	26	47	0	0	0	0	53	0	15
2018	Non-shift worker	21	34	25	11	7	1	1	56	19	1162
2017	Shift worker	20	21	19	24	9	0	7	44	36	31
2017	Non-shift worker	22	31	23	15	7	1	1	54	22	1266

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	24	16	10	9	0	65	18	60
2020	Non-shift worker	18	30	25	14	12	0	48	26	1393
2019	Shift worker	38	34	24	5	0	0	72	5	26
2019	Non-shift worker	24	35	23	12	6	0	59	18	1430
2018	Shift worker	34	40	27	0	0	0	73	0	15
2018	Non-shift worker	19	32	29	12	7	1	52	19	1163
2017	Shift worker	18	26	39	12	3	3	45	15	31
2017	Non-shift worker	19	31	25	15	8	1	51	24	1268

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	29	14	15	4	0	67	19	59
2020	Non-shift worker	24	30	23	12	10	1	55	23	1394
2019	Shift worker	29	39	17	10	5	0	69	14	26
2019	Non-shift worker	26	31	21	12	9	0	57	21	1429
2018	Shift worker	21	28	45	0	6	0	49	6	15
2018	Non-shift worker	23	29	26	11	9	1	53	20	1164
2017	Shift worker	17	21	32	13	11	5	40	26	31
2017	Non-shift worker	26	29	20	15	10	1	56	25	1266

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	30	5	4	1	0	0	89	5	59
2020	Non-shift worker	42	27	15	8	8	1	1	70	15	1393
2019	Shift worker	63	23	6	8	0	0	0	86	8	26
2019	Non-shift worker	43	26	15	9	6	0	1	70	15	1430

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	23	20	17	5	0	0	59	22	60
2020	Non-shift worker	28	30	23	12	7	0	0	58	19	1394

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	23	20	15	12	0	0	53	27	59
2020	Non-shift worker	20	30	25	14	10	0	0	51	24	1395
2019	Shift worker	48	28	16	8	0	0	0	76	8	26
2019	Non-shift worker	34	33	18	10	4	0	1	68	14	1428
2018	Shift worker	27	52	14	6	0	0	0	80	6	15
2018	Non-shift worker	29	31	25	9	5	1	1	60	14	1164
2017	Shift worker	23	50	14	3	3	3	6	79	6	31
2017	Non-shift worker	31	30	21	10	5	1	1	63	16	1268

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	25	12	2	6	0	80	7	59
2020	Non-shift worker	43	29	18	7	3	1	73	10	1389
2019	Shift worker	62	22	11	5	0	0	84	5	26
2019	Non-shift worker	51	26	13	5	3	1	78	9	1430
2018	Shift worker	55	18	21	6	0	0	73	6	15
2018	Non-shift worker	48	24	14	7	6	1	74	12	1155
2017	Shift worker	48	28	10	0	3	11	85	3	31
2017	Non-shift worker	48	27	14	6	4	1	76	9	1272

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	38	4	8	8	0	0	80	15	60
2020	Non-shift worker	29	38	21	8	4	0	0	67	12	1390

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	22	7	4	1	2	4	87	5	60
2020	Non-shift worker	69	14	8	2	1	1	5	88	4	1391
2019	Shift worker	79	13	8	0	0	0	0	92	0	26
2019	Non-shift worker	72	13	6	2	2	0	5	90	4	1420
2018	Shift worker	67	12	14	7	0	0	0	79	7	15
2018	Non-shift worker	70	14	7	3	2	1	4	88	5	1165

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	86	4	1	0	3	2	4	96	3	59
2020	Non-shift worker	79	8	3	2	4	1	3	90	6	1390
2019	Shift worker	82	8	0	10	0	0	0	90	10	26
2019	Non-shift worker	71	12	7	3	4	1	3	86	7	1434
2018	Shift worker	73	6	7	8	0	0	6	84	9	15
2018	Non-shift worker	67	13	6	4	5	1	4	84	10	1162
2017	Shift worker	68	7	12	0	3	0	11	84	3	31
2017	Non-shift worker	70	14	5	4	4	1	3	87	8	1275

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	78	14	3	0	1	4	95	1	59
2020	Non-shift worker	68	19	7	2	2	1	89	4	1385
2019	Shift worker	61	30	0	5	5	0	90	10	26
2019	Non-shift worker	55	28	9	4	2	1	84	7	1428
2018	Shift worker	43	22	21	0	14	0	65	14	15
2018	Non-shift worker	52	28	11	5	3	1	81	8	1164
2017	Shift worker	53	28	9	3	0	7	88	3	31
2017	Non-shift worker	54	29	9	5	2	2	84	7	1270

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	81	7	4	0	4	4	91	4	60
2020	Non-shift worker	63	18	8	4	5	1	82	10	1390
2019	Shift worker	58	16	12	8	5	0	74	13	25
2019	Non-shift worker	56	21	10	7	4	1	78	12	1422
2018	Shift worker	51	16	14	13	6	0	67	19	15
2018	Non-shift worker	48	23	13	7	7	1	72	14	1166
2017	Shift worker	51	28	7	5	3	7	84	8	31
2017	Non-shift worker	54	21	11	7	5	2	77	12	1274

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	7	0	0	1	30	98	2	60
2020	Non-shift worker	62	12	4	2	1	19	92	3	1387
2019	Shift worker	63	9	3	5	0	20	90	6	26
2019	Non-shift worker	56	14	4	2	1	22	91	4	1419
2018	Shift worker	55	13	0	0	0	32	100	0	15
2018	Non-shift worker	48	15	6	1	1	28	88	4	1159
2017	Shift worker	60	11	3	3	0	23	93	3	31
2017	Non-shift worker	53	15	5	2	1	24	89	4	1272

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	23	6	3	1	7	89	4	60
2020	Non-shift worker	69	19	6	2	1	3	91	3	1399
2019	Shift worker	78	11	3	0	0	8	97	0	26
2019	Non-shift worker	70	18	6	1	1	4	92	2	1426
2018	Shift worker	79	14	0	7	0	0	93	7	15
2018	Non-shift worker	63	21	8	2	1	5	88	3	1162
2017	Shift worker	62	22	0	0	3	13	97	3	31
2017	Non-shift worker	68	18	5	2	1	6	92	3	1270

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	16	15	13	14	3	57	28	60
2020	Non-shift worker	65	17	8	5	3	2	83	9	1398
2019	Shift worker	59	3	20	5	13	0	62	17	26
2019	Non-shift worker	67	15	6	3	5	3	85	8	1430
2018	Shift worker	47	28	8	11	0	6	79	12	15
2018	Non-shift worker	67	16	5	4	5	3	86	10	1165
2017	Shift worker	37	16	13	10	21	3	55	32	31
2017	Non-shift worker	65	16	7	4	4	4	85	8	1272

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	14	20	5	1	6	72	7	60
2020	Non-shift worker	43	31	16	5	3	1	76	8	1396
2019	Shift worker	49	29	22	0	0	0	78	0	26
2019	Non-shift worker	49	30	13	4	2	2	81	6	1425
2018	Shift worker	67	27	6	0	0	0	94	0	15
2018	Non-shift worker	46	30	15	4	2	2	78	7	1164
2017	Shift worker	48	27	19	0	3	3	78	3	31
2017	Non-shift worker	52	27	12	4	2	3	81	6	1269

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	33	17	7	1	0	0	75	8	59
2020	Non-shift worker	24	42	23	7	5	0	0	66	11	1397

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	34	23	12	6	59	18	60
2020	Non-shift worker	9	27	37	18	9	36	27	1396
2019	Shift worker	19	61	16	5	0	80	5	26
2019	Non-shift worker	13	39	33	11	4	52	15	1439
2018	Shift worker	34	33	6	13	14	67	27	15
2018	Non-shift worker	10	31	38	16	4	41	20	1167
2017	Shift worker	9	40	37	10	3	49	14	31
2017	Non-shift worker	9	32	39	14	6	41	20	1275

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	18	22	27	15	0	42	35	60
2020	Non-shift worker	17	24	37	16	6	0	22	41	1383
2019	Shift worker	5	20	23	35	17	0	53	24	26
2019	Non-shift worker	10	17	40	24	10	0	33	26	1426
2018	Shift worker	14	0	37	28	12	8	44	15	15
2018	Non-shift worker	9	22	40	20	9	0	28	31	1148
2017	Shift worker	3	9	63	19	7	0	26	11	31
2017	Non-shift worker	8	20	41	23	7	0	31	28	1272

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	26	9	4	0	6	86	5	60
2020	Non-shift worker	35	43	11	6	3	2	79	9	1400
2019	Shift worker	29	26	19	18	0	8	60	19	26
2019	Non-shift worker	37	40	12	7	3	1	79	10	1432
2018	Shift worker	45	34	15	6	0	0	79	6	15
2018	Non-shift worker	38	42	10	6	3	1	80	9	1165
2017	Shift worker	23	42	23	12	0	0	66	12	31
2017	Non-shift worker	33	43	10	8	4	2	78	12	1272

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	23	10	4	4	6	0	81	8	59
2020	Non-shift worker	27	34	15	14	7	3	0	62	22	1396

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	25	13	12	6	0	0	69	18	60
2020	Non-shift worker	38	28	11	13	9	1	0	66	23	1396

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	31	11	0	2	3	3	86	2	60
2020	Non-shift worker	46	29	12	5	5	3	1	77	10	1397

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	34	15	5	0	3	80	5	60
2020	Non-shift worker	28	32	16	14	8	2	61	22	1398
2019	Shift worker	31	43	15	11	0	0	74	11	26
2019	Non-shift worker	26	37	15	12	8	2	64	20	1436
2018	Shift worker	37	22	6	19	8	8	64	29	15
2018	Non-shift worker	23	38	16	14	7	1	62	22	1169
2017	Shift worker	14	44	24	14	3	0	58	18	31
2017	Non-shift worker	19	41	13	17	9	1	61	26	1275

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	34	8	8	1	0	0	82	9	60
2020	Non-shift worker	36	45	9	7	2	1	0	82	9	1400

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	25	12	6	1	0	0	80	8	60
2020	Non-shift worker	34	41	11	11	3	1	0	76	14	1397

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	32	8	3	1	0	0	88	4	60
2020	Non-shift worker	34	37	18	7	2	1	1	72	9	1389

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	24	9	2	2	2	0	87	4	60
2020	Non-shift worker	39	35	14	5	2	3	3	78	7	1397

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	14	4	2	2	2	6	92	4	60
2020	Non-shift worker	64	19	6	2	1	7	2	91	3	1397

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	30	8	5	1	2	0	85	7	60
2020	Non-shift worker	49	36	7	4	1	2	0	87	6	1394

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	37	6	4	6	2	0	84	10	60
2020	Non-shift worker	49	30	8	7	5	1	0	79	13	1391

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	19	9	2	3	5	3	85	5	60
2020	Non-shift worker	49	30	9	7	3	2	1	81	10	1393

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	60
2020	Non-shift worker	10	90	1388

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	7	93	60
2020	Non-shift worker	14	86	1395
2019	Shift worker	34	66	26
2019	Non-shift worker	17	83	1440
2017	Shift worker	35	65	31
2017	Non-shift worker	19	81	1276
2014	Non-shift worker	19	81	1472

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	86	14	11
2017	Non-shift worker	81	19	258
2014	Non-shift worker	78	22	287

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Shift worker	43	34	0	11	0	0	11	87	13	10
2017	Non-shift worker	55	28	6	5	3	1	1	85	9	211
2014	Non-shift worker	51	34	6	6	3	0	0	85	9	225

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	29	8	6	3	4	1	82	9	60
2020	Non-shift worker	47	31	8	6	3	3	2	82	9	1399

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	40	23	6	57	43	60
2020	Non-shift worker	32	47	20	2	60	40	1401

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	36	64	19
2020	Non-shift worker	31	69	448

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	16	13	31	24	0	10	24	61	19
2020	Non-shift worker	10	16	18	23	28	1	4	27	54	448

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	14	6	29	28	0	10	29	64	19
2020	Non-shift worker	6	16	12	28	36	1	3	22	66	447

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	16	4	3	4	3	18	86	9	60
2020	Non-shift worker	42	21	13	7	6	2	10	71	14	1395
2019	Shift worker	34	8	20	8	5	5	21	56	17	25
2019	Non-shift worker	35	20	15	11	11	1	7	59	24	1430
2018	Shift worker	17	13	21	6	16	14	13	41	30	15
2018	Non-shift worker	34	18	15	11	13	2	8	58	26	1168

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Public Health Agency of Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations