2020 Public Service Employee Survey Results for Financial Consumer Agency of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	26	0	11	0	89	11	27
2020	Compliance, inspection and enforcement	36	36	18	9	0	73	9	11
2020	Communications or public affairs	65	31	0	4	0	96	4	26
2020	Administration and operations	82	18	0	0	0	100	0	11
2020	Human resources	64	21	0	7	7	86	14	14
2020	Information technology	75	19	0	6	0	94	6	16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	81	15	0	4	100	0	27
2020	Compliance, inspection and enforcement	82	18	0	0	100	0	11
2020	Communications or public affairs	85	8	4	4	96	4	26
2020	Administration and operations	100	0	0	0	100	0	11
2020	Human resources	93	0	7	0	93	7	14
2020	Information technology	81	19	0	0	100	0	16

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	41	30	7	22	0	70	22	27
2020	Compliance, inspection and enforcement	27	9	27	18	18	36	36	11
2020	Communications or public affairs	48	32	12	8	0	80	8	25
2020	Administration and operations	55	45	0	0	0	100	0	11
2020	Human resources	29	43	7	21	0	71	21	14
2020	Information technology	63	31	6	0	0	94	0	16

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	41	52	7	0	0	0	93	0	27
2020	Compliance, inspection and enforcement	36	45	9	9	0	0	82	9	11
2020	Communications or public affairs	54	15	15	8	4	4	72	12	26
2020	Administration and operations	73	27	0	0	0	0	100	0	11
2020	Human resources	57	36	0	0	7	0	93	7	14
2020	Information technology	75	13	13	0	0	0	88	0	16

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	11	19	19	0	63	19	27
2020	Compliance, inspection and enforcement	73	9	9	9	0	82	9	11
2020	Communications or public affairs	65	23	12	0	0	88	0	26
2020	Administration and operations	80	20	0	0	0	100	0	10
2020	Human resources	64	21	0	7	7	86	14	14
2020	Information technology	75	19	6	0	0	94	0	16

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	41	0	7	0	93	7	27
2020	Compliance, inspection and enforcement	64	9	18	9	0	73	9	11
2020	Communications or public affairs	50	15	0	27	8	65	35	26
2020	Administration and operations	55	45	0	0	0	100	0	11
2020	Human resources	57	29	7	0	7	86	7	14
2020	Information technology	75	13	13	0	0	88	0	16

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	56	41	0	4	0	96	4	27
2020	Compliance, inspection and enforcement	55	27	0	9	9	82	18	11
2020	Communications or public affairs	46	31	4	12	8	77	19	26
2020	Administration and operations	45	27	9	18	0	73	18	11
2020	Human resources	50	36	7	0	7	86	7	14
2020	Information technology	63	25	13	0	0	88	0	16

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	44	33	15	7	0	0	78	7	27
2020	Compliance, inspection and enforcement	36	55	0	9	0	0	91	9	11
2020	Communications or public affairs	35	31	12	4	15	4	68	20	26
2020	Administration and operations	55	18	18	9	0	0	73	9	11
2020	Human resources	43	50	0	0	7	0	93	7	14
2020	Information technology	69	19	0	6	6	0	88	13	16

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	27	69	0	4	0	0	96	4	26
2020	Compliance, inspection and enforcement	55	18	9	9	9	0	73	18	11
2020	Communications or public affairs	23	42	12	8	12	4	68	20	26
2020	Administration and operations	64	18	9	0	9	0	82	9	11
2020	Human resources	57	29	7	0	7	0	86	7	14
2020	Information technology	69	19	13	0	0	0	88	0	16

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	59	41	0	0	0	0	100	0	27
2020	Compliance, inspection and enforcement	64	18	9	9	0	0	82	9	11
2020	Communications or public affairs	54	15	15	8	4	4	72	12	26
2020	Administration and operations	64	36	0	0	0	0	100	0	11
2020	Human resources	77	8	8	0	8	0	85	8	13
2020	Information technology	81	19	0	0	0	0	100	0	16

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	52	11	0	4	85	4	27
2020	Compliance, inspection and enforcement	45	36	0	9	9	82	18	11
2020	Communications or public affairs	50	19	4	12	15	69	27	26
2020	Administration and operations	36	27	9	27	0	64	27	11
2020	Human resources	64	29	0	0	7	93	7	14
2020	Information technology	56	6	25	6	6	63	13	16

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	67	30	0	4	0	96	4	27
2020	Compliance, inspection and enforcement	64	9	9	18	0	73	18	11
2020	Communications or public affairs	58	23	12	4	4	81	8	26
2020	Administration and operations	55	27	9	9	0	82	9	11
2020	Human resources	69	15	8	0	8	85	8	13
2020	Information technology	75	13	13	0	0	88	0	16

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	56	41	0	4	0	0	96	4	27
2020	Compliance, inspection and enforcement	36	45	9	0	9	0	82	9	11
2020	Communications or public affairs	31	35	8	12	12	4	68	24	26
2020	Administration and operations	45	36	0	18	0	0	82	18	11
2020	Human resources	43	43	7	7	0	0	86	7	14
2020	Information technology	63	19	13	6	0	0	81	6	16

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	44	48	4	4	0	93	4	27
2020	Compliance, inspection and enforcement	45	27	18	9	0	73	9	11
2020	Communications or public affairs	54	23	12	4	8	77	12	26
2020	Administration and operations	55	36	9	0	0	91	0	11
2020	Human resources	43	36	14	0	7	79	7	14
2020	Information technology	69	19	13	0	0	88	0	16

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	37	48	4	7	0	4	88	8	27
2020	Compliance, inspection and enforcement	55	27	0	9	9	0	82	18	11
2020	Communications or public affairs	42	19	15	15	8	0	62	23	26
2020	Administration and operations	55	45	0	0	0	0	100	0	11
2020	Human resources	57	29	7	7	0	0	86	7	14
2020	Information technology	63	31	6	0	0	0	94	0	16

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	44	0	0	4	96	4	27
2020	Compliance, inspection and enforcement	45	27	18	9	0	73	9	11
2020	Communications or public affairs	42	35	0	19	4	77	23	26
2020	Administration and operations	45	45	9	0	0	91	0	11
2020	Human resources	64	21	7	7	0	86	7	14
2020	Information technology	69	25	6	0	0	94	0	16

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	7	30	37	15	11	37	26	27
2020	Compliance, inspection and enforcement	36	27	18	9	9	64	18	11
2020	Communications or public affairs	35	23	27	8	8	58	15	26
2020	Administration and operations	30	60	10	0	0	90	0	10
2020	Human resources	8	38	15	31	8	46	38	13
2020	Information technology	56	19	13	13	0	75	13	16

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	4	26	44	15	7	4	0	23	31	27
2020	Compliance, inspection and enforcement	0	27	18	27	18	0	9	50	30	11
2020	Communications or public affairs	19	19	42	8	12	0	0	19	38	26
2020	Administration and operations	0	27	27	27	18	0	0	45	27	11
2020	Human resources	0	0	71	21	0	7	0	23	0	14
2020	Information technology	6	6	31	19	38	0	0	56	13	16

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	4	11	22	37	22	4	0	62	15	27
2020	Compliance, inspection and enforcement	0	20	10	40	20	0	10	67	22	10
2020	Communications or public affairs	27	27	19	19	8	0	0	27	54	26
2020	Administration and operations	0	0	9	45	45	0	0	91	0	11
2020	Human resources	0	0	21	57	14	7	0	77	0	14
2020	Information technology	6	13	13	25	44	0	0	69	19	16

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	7	15	33	30	11	0	4	42	23	27
2020	Compliance, inspection and enforcement	9	18	18	36	9	0	9	50	30	11
2020	Communications or public affairs	23	23	35	4	12	4	0	16	48	26
2020	Administration and operations	0	18	36	9	36	0	0	45	18	11
2020	Human resources	14	7	29	14	36	0	0	50	21	14
2020	Information technology	6	6	13	38	31	6	0	73	13	16

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	0	19	37	22	22	0	44	19	27
2020	Compliance, inspection and enforcement	9	0	45	27	9	9	40	10	11
2020	Communications or public affairs	8	15	38	15	23	0	38	23	26
2020	Administration and operations	0	9	18	45	18	9	70	10	11
2020	Human resources	0	7	43	43	7	0	50	7	14
2020	Information technology	6	6	13	38	38	0	75	13	16

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	19	11	30	22	15	4	0	38	31	27
2020	Compliance, inspection and enforcement	9	18	36	18	9	0	9	30	30	11
2020	Communications or public affairs	12	31	19	12	27	0	0	38	42	26
2020	Administration and operations	0	9	18	27	36	0	9	70	10	11
2020	Human resources	0	14	43	29	14	0	0	43	14	14
2020	Information technology	19	6	19	13	38	6	0	53	27	16

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	0	8	35	27	31	0	0	58	8	26
2020	Compliance, inspection and enforcement	0	0	0	45	36	0	18	100	0	11
2020	Communications or public affairs	0	23	27	15	19	4	12	41	27	26
2020	Administration and operations	0	9	18	27	36	0	9	70	10	11
2020	Human resources	0	0	29	57	7	7	0	69	0	14
2020	Information technology	13	6	6	38	38	0	0	75	19	16

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	0	7	30	44	15	4	0	62	8	27
2020	Compliance, inspection and enforcement	9	18	9	27	27	0	9	60	30	11
2020	Communications or public affairs	19	15	23	12	27	4	0	40	36	26
2020	Administration and operations	0	9	36	27	27	0	0	55	9	11
2020	Human resources	14	0	43	14	21	7	0	38	15	14
2020	Information technology	13	13	25	13	31	6	0	47	27	16

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	4	0	44	19	33	0	52	4	27
2020	Compliance, inspection and enforcement	0	18	27	36	9	9	50	20	11
2020	Communications or public affairs	0	4	15	31	46	4	80	4	26
2020	Administration and operations	0	0	18	36	45	0	82	0	11
2020	Human resources	0	7	14	43	36	0	79	7	14
2020	Information technology	0	0	6	25	69	0	94	0	16

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	22	41	11	4	0	15	7	81	5	27
2020	Compliance, inspection and enforcement	36	9	27	0	9	18	0	56	11	11
2020	Communications or public affairs	19	15	27	12	4	12	12	45	20	26
2020	Administration and operations	36	55	9	0	0	0	0	91	0	11
2020	Human resources	36	7	14	0	0	36	7	75	0	14
2020	Information technology	56	19	6	6	6	0	6	80	13	16

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	33	0	4	0	0	96	4	27
2020	Compliance, inspection and enforcement	55	0	9	27	0	9	60	30	11
2020	Communications or public affairs	46	23	4	15	12	0	69	27	26
2020	Administration and operations	55	36	9	0	0	0	91	0	11
2020	Human resources	71	14	0	7	7	0	86	14	14
2020	Information technology	63	19	13	0	6	0	81	6	16

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	33	0	4	0	96	4	27
2020	Compliance, inspection and enforcement	82	9	0	9	0	91	9	11
2020	Communications or public affairs	56	28	0	8	8	84	16	25
2020	Administration and operations	91	9	0	0	0	100	0	11
2020	Human resources	71	21	0	0	7	93	7	14
2020	Information technology	63	25	13	0	0	88	0	16

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	44	0	4	0	0	96	4	25
2020	Compliance, inspection and enforcement	60	30	10	0	0	0	90	0	10
2020	Communications or public affairs	62	12	4	15	4	4	76	20	26
2020	Administration and operations	55	45	0	0	0	0	100	0	11
2020	Human resources	71	14	7	0	7	0	86	7	14
2020	Information technology	63	19	13	0	6	0	81	6	16

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	56	22	11	7	0	4	0	81	8	27
2020	Compliance, inspection and enforcement	55	27	0	0	0	9	9	100	0	11
2020	Communications or public affairs	50	12	15	0	8	8	8	73	9	26
2020	Administration and operations	55	27	9	0	0	0	9	90	0	11
2020	Human resources	71	14	0	0	7	7	0	92	8	14
2020	Information technology	56	19	13	0	0	13	0	86	0	16

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	59	37	0	4	0	0	96	4	27
2020	Compliance, inspection and enforcement	82	0	9	9	0	0	82	9	11
2020	Communications or public affairs	54	27	0	8	8	4	84	16	26
2020	Administration and operations	91	0	9	0	0	0	91	0	11
2020	Human resources	71	7	21	0	0	0	79	0	14
2020	Information technology	56	31	13	0	0	0	88	0	16

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	41	4	0	4	0	93	4	27
2020	Compliance, inspection and enforcement	55	27	0	0	18	0	82	18	11
2020	Communications or public affairs	23	31	15	8	19	4	56	28	26
2020	Administration and operations	82	9	9	0	0	0	91	0	11
2020	Human resources	50	36	7	7	0	0	86	7	14
2020	Information technology	56	25	13	0	6	0	81	6	16

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	33	7	7	0	0	0	85	7	27
2020	Compliance, inspection and enforcement	73	18	0	0	0	0	9	100	0	11
2020	Communications or public affairs	42	8	19	8	12	8	4	57	22	26
2020	Administration and operations	73	27	0	0	0	0	0	100	0	11
2020	Human resources	64	29	0	7	0	0	0	93	7	14
2020	Information technology	69	19	6	6	0	0	0	88	6	16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	44	7	0	0	0	93	0	27
2020	Compliance, inspection and enforcement	73	18	0	9	0	0	91	9	11
2020	Communications or public affairs	31	38	8	12	8	4	72	20	26
2020	Administration and operations	64	27	9	0	0	0	91	0	11
2020	Human resources	43	57	0	0	0	0	100	0	14
2020	Information technology	63	31	6	0	0	0	94	0	16

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	52	48	27
2020	Compliance, inspection and enforcement	45	55	11
2020	Communications or public affairs	54	46	26
2020	Administration and operations	36	64	11
2020	Human resources	64	36	14
2020	Information technology	31	69	16

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	81	15	4	0	0	0	0	96	0	27
2020	Compliance, inspection and enforcement	100	0	0	0	0	0	0	100	0	10
2020	Communications or public affairs	50	27	8	4	4	0	8	83	8	26
2020	Administration and operations	55	18	0	0	0	0	27	100	0	11
2020	Human resources	64	14	0	0	7	0	14	92	8	14
2020	Information technology	75	6	6	0	0	6	6	93	0	16

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	67	26	4	4	0	0	93	4	27
2020	Compliance, inspection and enforcement	55	27	0	9	9	0	82	18	11
2020	Communications or public affairs	27	27	15	8	19	4	56	28	26
2020	Administration and operations	73	18	9	0	0	0	91	0	11
2020	Human resources	43	29	14	14	0	0	71	14	14
2020	Information technology	69	19	0	13	0	0	88	13	16

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	33	4	0	0	0	96	0	27
2020	Compliance, inspection and enforcement	45	45	9	0	0	0	91	0	11
2020	Communications or public affairs	42	27	12	8	8	4	72	16	26
2020	Administration and operations	55	36	0	0	0	9	100	0	11
2020	Human resources	50	21	7	14	0	7	77	15	14
2020	Information technology	63	25	6	0	6	0	88	6	16

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	44	4	0	0	0	96	0	27
2020	Compliance, inspection and enforcement	27	64	0	0	9	0	91	9	11
2020	Communications or public affairs	38	35	8	8	12	0	73	19	26
2020	Administration and operations	36	55	0	0	0	9	100	0	11
2020	Human resources	64	21	7	0	7	0	86	7	14
2020	Information technology	69	19	6	0	6	0	88	6	16

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	30	59	7	4	0	0	89	4	27
2020	Compliance, inspection and enforcement	36	27	27	0	9	0	64	9	11
2020	Communications or public affairs	27	19	19	19	12	4	48	32	26
2020	Administration and operations	27	45	18	0	0	9	80	0	11
2020	Human resources	21	64	0	7	0	7	92	8	14
2020	Information technology	63	25	0	0	6	6	93	7	16

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	19	48	30	4	0	0	67	4	27
2020	Compliance, inspection and enforcement	18	36	36	9	0	0	55	9	11
2020	Communications or public affairs	15	23	19	31	8	4	40	40	26
2020	Administration and operations	36	55	0	0	0	9	100	0	11
2020	Human resources	57	21	7	14	0	0	79	14	14
2020	Information technology	50	31	6	6	6	0	81	13	16

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	33	19	15	0	67	15	27
2020	Compliance, inspection and enforcement	27	45	9	18	0	73	18	11
2020	Communications or public affairs	58	15	23	0	4	73	4	26
2020	Administration and operations	45	36	18	0	0	82	0	11
2020	Human resources	57	36	0	7	0	93	7	14
2020	Information technology	75	13	13	0	0	88	0	16

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	41	48	11	0	0	89	0	27
2020	Compliance, inspection and enforcement	55	27	18	0	0	82	0	11
2020	Communications or public affairs	42	31	23	4	0	73	4	26
2020	Administration and operations	55	27	9	0	9	90	0	11
2020	Human resources	79	21	0	0	0	100	0	14
2020	Information technology	69	31	0	0	0	100	0	16

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	26	30	33	0	11	0	56	11	27
2020	Compliance, inspection and enforcement	18	27	36	18	0	0	45	18	11
2020	Communications or public affairs	16	40	8	24	12	0	56	36	25
2020	Administration and operations	36	45	0	9	0	9	90	10	11
2020	Human resources	36	50	0	14	0	0	86	14	14
2020	Information technology	63	19	6	13	0	0	81	13	16

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	26	41	7	15	0	11	0	75	17	27
2020	Compliance, inspection and enforcement	55	27	0	0	0	18	0	100	0	11
2020	Communications or public affairs	36	16	16	0	16	8	8	62	19	25
2020	Administration and operations	27	45	9	9	0	9	0	80	10	11
2020	Human resources	64	29	0	0	0	7	0	100	0	14
2020	Information technology	56	25	6	6	0	6	0	87	7	16

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	44	37	11	4	4	0	81	7	27
2020	Compliance, inspection and enforcement	36	36	0	9	9	9	80	20	11
2020	Communications or public affairs	31	27	23	8	4	8	63	13	26
2020	Administration and operations	45	45	0	0	0	9	100	0	11
2020	Human resources	57	36	7	0	0	0	93	0	14
2020	Information technology	63	31	6	0	0	0	94	0	16

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	19	26	19	15	4	19	0	55	23	27
2020	Compliance, inspection and enforcement	27	27	9	9	9	18	0	67	22	11
2020	Communications or public affairs	23	12	12	4	19	19	12	50	33	26
2020	Administration and operations	18	36	0	9	9	9	18	75	25	11
2020	Human resources	36	29	7	0	7	21	0	82	9	14
2020	Information technology	50	19	6	13	0	13	0	79	14	16

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	41	11	7	7	0	74	15	27
2020	Compliance, inspection and enforcement	36	18	18	9	9	9	60	20	11
2020	Communications or public affairs	31	19	4	19	23	4	52	44	26
2020	Administration and operations	36	45	9	0	0	9	90	0	11
2020	Human resources	36	36	21	0	0	7	77	0	14
2020	Information technology	56	6	19	19	0	0	63	19	16

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	22	26	22	26	4	0	0	48	30	27
2020	Compliance, inspection and enforcement	45	18	18	18	0	0	0	64	18	11
2020	Communications or public affairs	15	23	8	15	35	0	4	40	52	26
2020	Administration and operations	18	0	27	9	27	9	9	22	44	11
2020	Human resources	21	21	14	14	14	0	14	50	33	14
2020	Information technology	38	13	19	19	13	0	0	50	31	16

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	22	15	11	4	0	70	15	27
2020	Compliance, inspection and enforcement	50	20	20	0	10	0	70	10	10
2020	Communications or public affairs	42	23	12	0	12	12	74	13	26
2020	Administration and operations	45	18	9	9	0	18	78	11	11
2020	Human resources	64	14	21	0	0	0	79	0	14
2020	Information technology	88	0	6	0	0	6	93	0	16

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	59	22	7	0	11	0	81	11	27
2020	Compliance, inspection and enforcement	55	27	9	9	0	0	82	9	11
2020	Communications or public affairs	50	19	12	4	12	4	72	16	26
2020	Administration and operations	45	9	27	9	0	9	60	10	11
2020	Human resources	86	7	7	0	0	0	93	0	14
2020	Information technology	75	13	6	6	0	0	88	6	16

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	89	0	4	0	0	7	0	96	0	27
2020	Compliance, inspection and enforcement	91	0	9	0	0	0	0	91	0	11
2020	Communications or public affairs	68	4	8	4	4	8	4	82	9	25
2020	Administration and operations	91	0	0	0	0	0	9	100	0	11
2020	Human resources	92	8	0	0	0	0	0	100	0	13
2020	Information technology	81	13	6	0	0	0	0	94	0	16

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	81	15	0	4	0	0	0	96	4	27
2020	Compliance, inspection and enforcement	100	0	0	0	0	0	0	100	0	11
2020	Communications or public affairs	77	4	0	0	4	4	12	95	5	26
2020	Administration and operations	91	0	0	0	0	0	9	100	0	11
2020	Human resources	93	7	0	0	0	0	0	100	0	14
2020	Information technology	88	6	6	0	0	0	0	94	0	16

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	37	52	7	0	4	0	89	4	27
2020	Compliance, inspection and enforcement	18	27	36	9	9	0	45	18	11
2020	Communications or public affairs	42	19	12	8	8	12	70	17	26
2020	Administration and operations	36	45	0	0	0	18	100	0	11
2020	Human resources	50	50	0	0	0	0	100	0	14
2020	Information technology	63	25	6	6	0	0	88	6	16

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	41	7	4	0	89	4	27
2020	Compliance, inspection and enforcement	55	36	9	0	0	91	0	11
2020	Communications or public affairs	35	38	23	0	4	73	4	26
2020	Administration and operations	73	18	0	0	9	91	9	11
2020	Human resources	64	29	7	0	0	93	0	14
2020	Information technology	63	31	0	6	0	94	6	16

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	41	4	7	0	89	7	27
2020	Compliance, inspection and enforcement	60	40	0	0	0	100	0	10
2020	Communications or public affairs	54	27	12	8	0	81	8	26
2020	Administration and operations	64	18	9	0	9	90	0	11
2020	Human resources	77	15	0	0	8	100	0	13
2020	Information technology	69	31	0	0	0	100	0	16

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	37	30	11	11	0	11	75	13	27
2020	Compliance, inspection and enforcement	55	9	0	18	0	18	78	22	11
2020	Communications or public affairs	23	31	15	8	0	23	70	10	26
2020	Administration and operations	55	9	9	9	9	9	70	20	11
2020	Human resources	43	43	14	0	0	0	86	0	14
2020	Information technology	63	19	6	0	0	13	93	0	16

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	37	33	4	7	11	7	0	76	20	27
2020	Compliance, inspection and enforcement	45	36	0	9	9	0	0	82	18	11
2020	Communications or public affairs	50	15	12	8	0	8	8	77	9	26
2020	Administration and operations	73	9	0	0	0	0	18	100	0	11
2020	Human resources	71	29	0	0	0	0	0	100	0	14
2020	Information technology	56	31	13	0	0	0	0	88	0	16

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	59	33	4	0	4	0	93	4	27
2020	Compliance, inspection and enforcement	55	45	0	0	0	0	100	0	11
2020	Communications or public affairs	58	27	8	4	4	0	85	8	26
2020	Administration and operations	73	18	0	0	0	9	100	0	11
2020	Human resources	86	7	7	0	0	0	93	0	14
2020	Information technology	63	31	6	0	0	0	94	0	16

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	41	0	4	4	0	93	7	27
2020	Compliance, inspection and enforcement	45	36	9	0	9	0	82	9	11
2020	Communications or public affairs	50	19	0	19	12	0	69	31	26
2020	Administration and operations	64	27	0	0	0	9	100	0	11
2020	Human resources	77	15	0	8	0	0	92	8	13
2020	Information technology	69	25	6	0	0	0	94	0	16

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	41	4	4	4	0	89	7	27
2020	Compliance, inspection and enforcement	45	36	9	9	0	0	82	9	11
2020	Communications or public affairs	46	23	4	15	12	0	69	27	26
2020	Administration and operations	55	18	18	0	0	9	80	0	11
2020	Human resources	79	14	0	7	0	0	93	7	14
2020	Information technology	69	25	6	0	0	0	94	0	16

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	59	19	15	0	7	0	0	78	7	27
2020	Compliance, inspection and enforcement	45	27	18	0	0	0	9	80	0	11
2020	Communications or public affairs	31	15	19	4	27	4	0	48	32	26
2020	Administration and operations	55	9	9	0	9	18	0	78	11	11
2020	Human resources	71	14	7	7	0	0	0	86	7	14
2020	Information technology	56	31	6	6	0	0	0	88	6	16

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Federal regulators	22	52	26	27
2020	Compliance, inspection and enforcement	45	36	18	11
2020	Communications or public affairs	35	35	31	26
2020	Administration and operations	18	36	45	11
2020	Human resources	29	57	14	14
2020	Information technology	19	50	31	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2020	Federal regulators	100	27
2020	Administration and operations	100	11
2020	Human resources	100	14
2020	Information technology	100	16

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	22	0	15	0	52	11	60	0	27
2020	Compliance, inspection and enforcement	27	0	0	0	73	0	100	0	11
2020	Communications or public affairs	12	4	24	4	40	16	36	9	25
2020	Administration and operations	45	9	0	0	36	9	100	0	11
2020	Human resources	36	14	21	0	21	7	70	0	14
2020	Information technology	31	13	25	0	31	0	64	0	16

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	44	30	19	0	7	80	0	27
2020	Compliance, inspection and enforcement	36	27	0	9	27	88	13	11
2020	Communications or public affairs	27	23	19	8	23	65	10	26
2020	Administration and operations	64	27	0	0	9	100	0	11
2020	Human resources	50	21	7	0	21	91	0	14
2020	Information technology	63	13	13	0	13	86	0	16

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2020	Compliance, inspection and enforcement	100	11
2020	Administration and operations	100	11
2020	Human resources	100	14
2020	Information technology	100	16

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	22	4	11	7	0	52	4	58	17	27
2020	Compliance, inspection and enforcement	27	9	0	0	9	55	0	80	20	11
2020	Communications or public affairs	12	4	23	4	4	50	4	33	17	26
2020	Administration and operations	45	9	0	0	0	36	9	100	0	11
2020	Human resources	23	15	31	0	0	23	8	56	0	13
2020	Information technology	38	13	19	0	0	31	0	73	0	16

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	44	30	19	4	0	4	77	4	27
2020	Compliance, inspection and enforcement	55	18	0	9	0	18	89	11	11
2020	Communications or public affairs	27	23	19	4	4	23	65	10	26
2020	Administration and operations	64	27	0	0	0	9	100	0	11
2020	Human resources	54	23	8	0	0	15	91	0	13
2020	Information technology	56	19	13	0	0	13	86	0	16

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	33	7	7	4	81	11	27
2020	Compliance, inspection and enforcement	36	36	9	9	9	73	18	11
2020	Communications or public affairs	48	24	8	12	8	72	20	25
2020	Administration and operations	45	18	9	18	9	64	27	11
2020	Human resources	50	29	7	7	7	79	14	14
2020	Information technology	63	25	6	0	6	88	6	16

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	30	11	4	4	81	7	27
2020	Compliance, inspection and enforcement	36	36	9	18	0	73	18	11
2020	Communications or public affairs	35	27	31	8	0	62	8	26
2020	Administration and operations	36	36	18	0	9	73	9	11
2020	Human resources	86	7	0	0	7	93	7	14
2020	Information technology	63	13	13	13	0	75	13	16

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	7	15	41	22	15	22	37	27
2020	Compliance, inspection and enforcement	27	27	0	27	18	55	45	11
2020	Communications or public affairs	27	12	23	19	19	38	38	26
2020	Administration and operations	27	36	9	27	0	64	27	11
2020	Human resources	0	29	43	14	14	29	29	14
2020	Information technology	38	31	13	19	0	69	19	16

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	11	37	26	22	4	0	48	26	27
2020	Compliance, inspection and enforcement	27	45	9	9	9	0	73	18	11
2020	Communications or public affairs	23	38	12	8	19	0	62	27	26
2020	Administration and operations	45	18	18	9	0	9	70	10	11
2020	Human resources	7	57	21	14	0	0	64	14	14
2020	Information technology	56	31	6	0	6	0	88	6	16

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	8	24	32	24	12	32	36	25
2020	Communications or public affairs	31	12	23	12	23	42	35	26
2020	Administration and operations	36	36	18	9	0	73	9	11
2020	Human resources	36	36	14	14	0	71	14	14
2020	Information technology	43	36	7	0	14	79	14	14

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	30	22	22	22	4	52	26	27
2020	Compliance, inspection and enforcement	45	27	9	9	9	73	18	11
2020	Communications or public affairs	46	19	12	12	12	65	23	26
2020	Administration and operations	64	36	0	0	0	100	0	11
2020	Human resources	50	21	7	14	7	71	21	14
2020	Information technology	69	19	6	6	0	88	6	16

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	19	37	26	7	11	56	19	27
2020	Compliance, inspection and enforcement	36	9	36	9	9	45	18	11
2020	Communications or public affairs	31	27	15	15	12	58	27	26
2020	Administration and operations	55	0	36	9	0	55	9	11
2020	Human resources	29	36	7	21	7	64	29	14
2020	Information technology	69	6	25	0	0	75	0	16

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	26	26	30	11	4	4	54	15	27
2020	Compliance, inspection and enforcement	27	0	36	18	9	9	30	30	11
2020	Communications or public affairs	23	19	12	12	19	15	50	36	26
2020	Administration and operations	55	9	9	0	9	18	78	11	11
2020	Human resources	21	7	36	7	21	7	31	31	14
2020	Information technology	88	6	0	0	6	0	94	6	16

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	41	33	22	4	0	0	74	4	27
2020	Compliance, inspection and enforcement	20	30	40	10	0	0	50	10	10
2020	Communications or public affairs	31	23	19	8	19	0	54	27	26
2020	Administration and operations	55	18	9	0	9	9	80	10	11
2020	Human resources	36	50	7	7	0	0	86	7	14
2020	Information technology	69	19	0	6	6	0	88	13	16

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	26	37	26	11	0	0	63	11	27
2020	Compliance, inspection and enforcement	36	36	27	0	0	0	73	0	11
2020	Communications or public affairs	16	32	24	12	16	0	48	28	25
2020	Administration and operations	45	27	0	9	9	9	80	20	11
2020	Human resources	36	50	14	0	0	0	86	0	14
2020	Information technology	63	31	0	0	6	0	94	6	16

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	26	48	19	7	0	74	7	27
2020	Compliance, inspection and enforcement	64	18	0	9	9	82	18	11
2020	Communications or public affairs	19	27	23	12	19	46	31	26
2020	Administration and operations	55	18	0	18	9	73	27	11
2020	Human resources	43	36	14	7	0	79	7	14
2020	Information technology	63	25	0	6	6	88	13	16

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	26	15	4	4	0	78	7	27
2020	Compliance, inspection and enforcement	55	27	18	0	0	0	82	0	11
2020	Communications or public affairs	40	28	8	8	16	0	68	24	25
2020	Administration and operations	45	18	9	18	0	9	70	20	11
2020	Human resources	86	7	7	0	0	0	93	0	14
2020	Information technology	67	13	7	0	13	0	80	13	15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	22	26	19	0	56	19	27
2020	Compliance, inspection and enforcement	36	18	27	9	9	55	18	11
2020	Communications or public affairs	19	38	23	4	15	58	19	26
2020	Administration and operations	18	55	9	18	0	73	18	11
2020	Human resources	14	36	36	7	7	50	14	14
2020	Information technology	63	6	25	0	6	69	6	16

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	37	26	33	4	0	0	63	4	27
2020	Compliance, inspection and enforcement	36	36	18	9	0	0	73	9	11
2020	Communications or public affairs	62	15	8	0	8	8	83	8	26
2020	Administration and operations	36	36	18	0	9	0	73	9	11
2020	Human resources	29	29	21	14	7	0	57	21	14
2020	Information technology	69	13	13	6	0	0	81	6	16

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	42	31	12	4	12	0	73	15	26
2020	Compliance, inspection and enforcement	55	9	18	9	9	0	64	18	11
2020	Communications or public affairs	73	12	12	0	4	0	85	4	26
2020	Administration and operations	73	18	9	0	0	0	91	0	11
2020	Human resources	50	43	7	0	0	0	93	0	14
2020	Information technology	81	6	0	6	0	6	93	7	16

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	23	38	27	4	8	62	12	26
2020	Compliance, inspection and enforcement	45	36	9	9	0	82	9	11
2020	Communications or public affairs	58	31	8	4	0	88	4	26
2020	Administration and operations	55	27	18	0	0	82	0	11
2020	Human resources	36	36	29	0	0	71	0	14
2020	Information technology	94	0	0	0	6	94	6	16

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	73	12	8	4	4	0	85	8	26
2020	Compliance, inspection and enforcement	73	0	18	9	0	0	73	9	11
2020	Communications or public affairs	80	8	0	0	0	12	100	0	25
2020	Administration and operations	73	18	0	0	0	9	100	0	11
2020	Human resources	86	14	0	0	0	0	100	0	14
2020	Information technology	94	0	6	0	0	0	94	0	16

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	81	15	4	0	0	96	4	26
2020	Compliance, inspection and enforcement	82	18	0	0	0	100	0	11
2020	Communications or public affairs	72	8	12	4	4	87	13	25
2020	Administration and operations	73	9	0	0	18	100	0	11
2020	Human resources	93	7	0	0	0	100	0	14
2020	Information technology	94	6	0	0	0	100	0	16

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	54	33	4	4	4	0	88	8	24
2020	Compliance, inspection and enforcement	45	45	9	0	0	0	91	0	11
2020	Communications or public affairs	56	32	8	0	0	4	92	0	25
2020	Administration and operations	55	27	9	0	0	9	90	0	11
2020	Human resources	77	15	0	8	0	0	92	8	13
2020	Information technology	88	0	6	0	6	0	88	6	16

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	73	15	8	4	0	0	88	4	26
2020	Compliance, inspection and enforcement	64	27	0	9	0	0	91	9	11
2020	Communications or public affairs	50	15	8	15	12	0	65	27	26
2020	Administration and operations	55	18	9	9	0	9	80	10	11
2020	Human resources	71	14	0	14	0	0	86	14	14
2020	Information technology	81	6	13	0	0	0	88	0	16

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	Federal regulators	54	12	8	27	89	26
2020	Compliance, inspection and enforcement	27	27	9	36	86	11
2020	Communications or public affairs	50	8	4	38	94	26
2020	Administration and operations	64	0	18	18	78	11
2020	Human resources	64	7	0	29	100	14
2020	Information technology	81	6	6	6	93	16

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	Federal regulators	81	12	8	0	92	26
2020	Compliance, inspection and enforcement	73	27	0	0	100	11
2020	Communications or public affairs	81	8	4	8	96	26
2020	Administration and operations	91	0	0	9	100	11
2020	Human resources	93	0	0	7	100	14
2020	Information technology	94	6	0	0	100	16

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	81	15	0	0	4	0	96	4	27
2020	Compliance, inspection and enforcement	91	9	0	0	0	0	100	0	11
2020	Communications or public affairs	69	8	15	4	4	0	77	8	26
2020	Administration and operations	73	0	9	0	9	9	80	10	11
2020	Human resources	100	0	0	0	0	0	100	0	14
2020	Information technology	75	6	6	13	0	0	81	13	16

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	30	15	0	7	0	78	7	27
2020	Compliance, inspection and enforcement	36	45	0	18	0	0	82	18	11
2020	Communications or public affairs	50	27	15	0	8	0	77	8	26
2020	Administration and operations	18	36	18	9	9	9	60	20	11
2020	Human resources	50	36	14	0	0	0	86	0	14
2020	Information technology	94	0	6	0	0	0	94	0	16

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	19	48	19	4	11	0	67	15	27
2020	Compliance, inspection and enforcement	18	55	9	9	9	0	73	18	11
2020	Communications or public affairs	40	36	24	0	0	0	76	0	25
2020	Administration and operations	45	27	18	9	0	0	73	9	11
2020	Human resources	21	64	14	0	0	0	86	0	14
2020	Information technology	63	25	6	0	0	6	93	0	16

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	11	37	30	15	7	48	22	27
2020	Compliance, inspection and enforcement	27	27	27	9	9	55	18	11
2020	Communications or public affairs	19	31	23	12	15	50	27	26
2020	Administration and operations	18	45	18	18	0	64	18	11
2020	Human resources	7	50	14	21	7	57	29	14
2020	Information technology	31	44	19	6	0	75	6	16

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	7	26	33	22	11	0	33	33	27
2020	Compliance, inspection and enforcement	9	27	18	36	9	0	45	36	11
2020	Communications or public affairs	23	12	27	19	15	4	36	36	26
2020	Administration and operations	0	18	64	18	0	0	18	18	11
2020	Human resources	8	31	38	23	0	0	23	38	13
2020	Information technology	6	6	31	19	38	0	56	13	16

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	41	41	15	4	0	0	81	4	27
2020	Compliance, inspection and enforcement	55	27	9	9	0	0	82	9	11
2020	Communications or public affairs	32	44	8	4	8	4	79	13	25
2020	Administration and operations	73	18	0	0	0	9	100	0	11
2020	Human resources	43	50	0	7	0	0	93	7	14
2020	Information technology	75	25	0	0	0	0	100	0	16

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	44	33	11	7	4	0	0	78	11	27
2020	Compliance, inspection and enforcement	45	45	0	9	0	0	0	91	9	11
2020	Communications or public affairs	38	31	0	12	12	4	4	75	25	26
2020	Administration and operations	55	18	9	18	0	0	0	73	18	11
2020	Human resources	36	43	0	21	0	0	0	79	21	14
2020	Information technology	69	25	0	0	0	6	0	100	0	16

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	41	33	15	4	7	0	74	11	27
2020	Compliance, inspection and enforcement	55	18	0	9	18	0	73	27	11
2020	Communications or public affairs	50	19	0	8	19	4	72	28	26
2020	Administration and operations	73	18	0	0	0	9	100	0	11
2020	Human resources	57	29	7	0	7	0	86	7	14
2020	Information technology	56	25	6	13	0	0	81	13	16

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	54	35	8	4	0	0	88	4	26
2020	Compliance, inspection and enforcement	64	18	9	0	0	9	90	0	11
2020	Communications or public affairs	46	12	15	8	12	8	63	21	26
2020	Administration and operations	82	9	9	0	0	0	91	0	11
2020	Human resources	43	57	0	0	0	0	100	0	14
2020	Information technology	75	6	6	13	0	0	81	13	16

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	41	41	7	7	4	0	81	11	27
2020	Compliance, inspection and enforcement	45	27	18	0	0	9	80	0	11
2020	Communications or public affairs	27	27	23	8	15	0	54	23	26
2020	Administration and operations	64	18	18	0	0	0	82	0	11
2020	Human resources	36	50	0	14	0	0	86	14	14
2020	Information technology	56	25	13	6	0	0	81	6	16

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	56	41	0	4	0	96	4	27
2020	Compliance, inspection and enforcement	55	36	9	0	0	91	0	11
2020	Communications or public affairs	77	23	0	0	0	100	0	26
2020	Administration and operations	64	9	18	0	9	80	0	11
2020	Human resources	57	36	7	0	0	93	0	14
2020	Information technology	88	6	6	0	0	94	0	16

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	56	33	4	7	0	89	7	27
2020	Compliance, inspection and enforcement	45	27	0	27	0	73	27	11
2020	Communications or public affairs	68	32	0	0	0	100	0	25
2020	Administration and operations	64	9	18	0	9	80	0	11
2020	Human resources	43	50	7	0	0	93	0	14
2020	Information technology	75	13	6	6	0	88	6	16

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	62	31	0	8	0	0	92	8	26
2020	Compliance, inspection and enforcement	64	18	9	0	0	9	90	0	11
2020	Communications or public affairs	46	27	19	4	0	4	76	4	26
2020	Administration and operations	45	18	18	0	9	9	70	10	11
2020	Human resources	64	21	7	7	0	0	86	7	14
2020	Information technology	63	25	13	0	0	0	88	0	16

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	Federal regulators	67	30	4	0	0	96	27
2020	Compliance, inspection and enforcement	73	18	0	9	0	100	11
2020	Communications or public affairs	62	15	12	4	8	87	26
2020	Administration and operations	45	27	18	9	0	80	11
2020	Human resources	71	29	0	0	0	100	14
2020	Information technology	81	13	6	0	0	94	16

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	78	15	0	4	4	96	4	27
2020	Compliance, inspection and enforcement	82	9	0	0	9	100	0	11
2020	Communications or public affairs	85	12	0	0	4	100	0	26
2020	Administration and operations	82	0	9	0	9	90	0	11
2020	Human resources	86	14	0	0	0	100	0	14
2020	Information technology	94	6	0	0	0	100	0	16

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	56	36	4	4	0	0	0	92	4	25
2020	Compliance, inspection and enforcement	64	27	9	0	0	0	0	91	0	11
2020	Communications or public affairs	50	31	4	4	8	0	4	84	12	26
2020	Administration and operations	73	0	9	9	0	9	0	80	10	11
2020	Human resources	69	15	0	8	0	8	0	92	8	13
2020	Information technology	63	25	6	6	0	0	0	88	6	16

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	58	19	15	4	4	0	77	8	26
2020	Compliance, inspection and enforcement	82	0	0	9	9	0	82	18	11
2020	Communications or public affairs	56	16	8	0	16	4	75	17	25
2020	Administration and operations	82	18	0	0	0	0	100	0	11
2020	Human resources	92	8	0	0	0	0	100	0	13
2020	Information technology	69	13	6	13	0	0	81	13	16

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	88	8	4	0	0	0	0	96	0	26
2020	Compliance, inspection and enforcement	82	18	0	0	0	0	0	100	0	11
2020	Communications or public affairs	73	15	4	0	4	4	0	92	4	26
2020	Administration and operations	73	9	0	0	0	18	0	100	0	11
2020	Human resources	86	7	0	0	0	0	7	100	0	14
2020	Information technology	75	19	0	6	0	0	0	94	6	16

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	0	100	27
2020	Compliance, inspection and enforcement	10	90	10
2020	Communications or public affairs	8	92	25
2020	Administration and operations	9	91	11
2020	Human resources	0	100	14
2020	Information technology	13	88	16

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	7	93	27
2020	Compliance, inspection and enforcement	9	91	11
2020	Communications or public affairs	8	92	26
2020	Administration and operations	9	91	11
2020	Human resources	14	86	14
2020	Information technology	19	81	16

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	22	0	7	0	4	4	92	8	27
2020	Compliance, inspection and enforcement	91	0	0	9	0	0	0	91	9	11
2020	Communications or public affairs	54	8	12	12	8	8	0	67	21	26
2020	Administration and operations	82	9	0	0	0	0	9	100	0	11
2020	Human resources	86	7	0	7	0	0	0	93	7	14
2020	Information technology	69	19	6	6	0	0	0	88	6	16

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	59	7	0	64	36	27
2020	Compliance, inspection and enforcement	27	27	45	0	50	50	11
2020	Communications or public affairs	23	65	12	0	74	26	26
2020	Administration and operations	18	45	36	0	71	29	11
2020	Human resources	21	71	0	7	77	23	14
2020	Information technology	19	56	25	0	75	25	16

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	59	7	11	7	0	0	15	78	9	27
2020	Compliance, inspection and enforcement	64	18	0	0	0	9	9	100	0	11
2020	Communications or public affairs	54	12	4	0	0	8	23	94	0	26
2020	Administration and operations	45	9	9	9	0	0	27	75	13	11
2020	Human resources	50	36	0	7	7	0	0	86	14	14
2020	Information technology	56	6	13	6	6	6	6	71	14	16

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Financial Consumer Agency of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities