2020 Public Service Employee Survey Results for Canadian Transportation Agency by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 43 3 5 7 0 0 85 12 137
2020 Does not provide services to public 53 39 3 5 0 0 0 92 5 139

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 74 19 1 3 2 0 0 93 5 135
2020 Does not provide services to public 84 11 3 0 1 0 1 96 1 140
2017 Provides services to public 71 17 8 3 1 0 0 88 4 64
2017 Does not provide services to public 74 23 1 1 1 0 0 97 2 81
2014 Provides services to public 66 23 6 4 1 0 0 88 5 78
2014 Does not provide services to public 80 13 2 4 0 0 0 94 4 117

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 32 9 10 1 0 1 79 12 136
2020 Does not provide services to public 54 31 7 6 1 0 1 86 7 139
2019 Provides services to public 49 31 8 6 5 0 0 80 12 80
2019 Does not provide services to public 64 29 2 2 2 0 0 94 5 119
2017 Provides services to public 57 35 6 1 1 0 0 92 3 65
2017 Does not provide services to public 58 37 2 0 3 0 0 95 3 81
2014 Provides services to public 57 39 1 0 3 0 0 96 3 78
2014 Does not provide services to public 67 24 6 3 0 0 0 91 3 117

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 31 9 6 5 0 1 80 11 136
2020 Does not provide services to public 42 41 9 7 1 0 1 83 8 139
2019 Provides services to public 46 27 11 11 4 0 1 74 14 80
2019 Does not provide services to public 38 33 10 15 4 0 1 71 18 117
2018 Provides services to public 42 43 8 6 0 0 1 86 6 72
2018 Does not provide services to public 31 35 13 15 6 0 1 66 20 76
2017 Provides services to public 50 27 5 13 3 0 3 79 16 65
2017 Does not provide services to public 33 45 12 11 0 0 0 77 11 81
2014 Provides services to public 31 34 9 19 8 0 0 65 26 77
2014 Does not provide services to public 45 32 11 9 3 0 1 78 11 117

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 30 9 5 4 0 0 82 9 136
2020 Does not provide services to public 57 29 9 4 1 0 1 86 5 138
2019 Provides services to public 55 26 7 6 5 0 0 82 11 80
2019 Does not provide services to public 53 28 8 5 3 2 2 83 8 117
2017 Provides services to public 66 24 9 1 0 0 0 90 1 63
2017 Does not provide services to public 61 31 5 0 3 0 0 92 3 81
2014 Provides services to public 53 29 7 6 4 1 0 83 10 78
2014 Does not provide services to public 58 30 6 3 0 1 2 91 4 117

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 30 4 7 4 0 0 85 11 137
2020 Does not provide services to public 64 26 6 3 1 0 0 91 4 140
2019 Provides services to public 68 24 0 3 5 0 0 92 8 80
2019 Does not provide services to public 57 27 7 5 4 0 0 84 10 119
2018 Provides services to public 51 35 11 1 1 0 0 86 3 73
2018 Does not provide services to public 46 29 7 11 7 0 0 75 19 76
2017 Provides services to public 58 30 6 6 0 0 0 88 6 65
2017 Does not provide services to public 59 30 4 2 4 0 0 89 6 81
2014 Provides services to public 36 33 13 8 10 0 0 69 17 78
2014 Does not provide services to public 55 29 9 4 2 0 0 84 6 117

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 38 11 7 1 0 0 80 9 137
2020 Does not provide services to public 49 37 7 5 2 0 0 86 7 140
2019 Provides services to public 51 31 9 5 5 0 0 81 10 80
2019 Does not provide services to public 45 37 11 5 2 0 0 82 7 119
2018 Provides services to public 47 38 10 4 1 0 0 85 5 73
2018 Does not provide services to public 23 40 13 15 8 0 0 63 24 74
2017 Provides services to public 34 46 15 3 1 0 0 81 4 65
2017 Does not provide services to public 34 34 11 15 5 0 0 68 21 80
2014 Provides services to public 33 43 8 9 7 0 0 76 16 78
2014 Does not provide services to public 38 40 12 9 0 1 0 79 10 116

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 33 15 8 6 1 0 71 14 137
2020 Does not provide services to public 49 32 6 9 1 1 1 83 11 140
2019 Provides services to public 43 36 6 11 4 0 0 80 15 79
2019 Does not provide services to public 35 38 11 10 7 0 0 72 17 119
2018 Provides services to public 44 33 12 7 4 0 0 77 11 73
2018 Does not provide services to public 21 32 15 16 16 0 0 53 32 76
2017 Provides services to public 34 39 11 8 8 0 0 73 16 65
2017 Does not provide services to public 43 29 15 9 5 0 0 72 13 80
2014 Provides services to public 22 31 17 13 18 0 0 53 30 78
2014 Does not provide services to public 36 30 18 13 3 0 0 66 16 116

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 38 11 7 4 0 0 78 11 137
2020 Does not provide services to public 45 36 9 9 1 0 0 81 9 139
2019 Provides services to public 39 39 8 10 5 0 0 77 15 78
2019 Does not provide services to public 33 32 7 19 8 1 0 66 27 119
2018 Provides services to public 42 40 7 8 3 0 0 82 11 72
2018 Does not provide services to public 19 38 17 13 12 0 0 58 25 76
2017 Provides services to public 34 42 12 8 4 0 0 76 13 65
2017 Does not provide services to public 30 41 9 14 7 0 0 70 20 80

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 30 9 3 3 0 0 85 6 136
2020 Does not provide services to public 56 35 7 1 1 0 0 91 2 140
2019 Provides services to public 57 28 8 4 4 0 0 85 7 78
2019 Does not provide services to public 57 27 9 3 4 0 0 84 8 119
2018 Provides services to public 64 28 3 4 1 0 0 91 5 73
2018 Does not provide services to public 44 38 10 6 2 0 0 81 8 77
2017 Provides services to public 49 36 12 1 3 0 0 84 4 65
2017 Does not provide services to public 39 46 5 6 4 0 0 85 10 79
2014 Provides services to public 45 33 13 5 4 0 0 78 9 78
2014 Does not provide services to public 54 33 8 3 1 1 0 88 4 117

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 33 13 9 6 0 0 72 15 137
2020 Does not provide services to public 47 34 7 7 4 1 0 82 11 140
2019 Provides services to public 41 34 7 13 5 0 0 75 18 78
2019 Does not provide services to public 42 35 10 6 8 0 0 77 13 119
2018 Provides services to public 36 44 11 5 4 0 0 80 10 73
2018 Does not provide services to public 27 31 13 16 13 0 0 58 29 77
2017 Provides services to public 40 27 10 13 9 0 0 67 22 65
2017 Does not provide services to public 34 42 6 9 10 0 0 76 18 80

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 34 12 2 2 0 1 84 4 133
2020 Does not provide services to public 61 27 6 5 1 0 0 88 6 140
2019 Provides services to public 62 28 6 1 2 0 0 90 4 78
2019 Does not provide services to public 55 35 4 4 2 0 0 90 5 119
2018 Provides services to public 59 31 9 1 0 0 0 90 1 70
2018 Does not provide services to public 43 42 11 2 2 0 0 85 4 77
2017 Provides services to public 54 43 2 0 1 0 0 97 1 65
2017 Does not provide services to public 45 40 5 6 4 0 0 85 9 81
2014 Provides services to public 56 34 4 3 4 0 0 90 6 78
2014 Does not provide services to public 69 24 6 1 0 1 0 93 1 117

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 36 16 9 5 2 1 69 14 134
2020 Does not provide services to public 45 37 8 8 1 1 0 82 9 140
2019 Provides services to public 38 39 6 5 10 1 1 79 16 80
2019 Does not provide services to public 33 44 11 7 5 0 1 77 12 119
2018 Provides services to public 38 41 14 5 1 0 0 79 7 73
2018 Does not provide services to public 33 35 12 8 11 0 0 69 19 77
2017 Provides services to public 37 38 10 13 1 0 0 75 15 64
2017 Does not provide services to public 41 35 8 10 4 0 1 78 14 81
2014 Provides services to public 28 37 9 14 11 0 0 65 25 78
2014 Does not provide services to public 32 40 17 6 4 0 0 73 10 116

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 38 14 7 6 0 1 73 13 137
2020 Does not provide services to public 46 35 9 8 1 1 0 82 10 140
2019 Provides services to public 45 35 8 5 6 0 0 80 11 80
2019 Does not provide services to public 41 34 14 3 8 1 0 76 11 119
2018 Provides services to public 40 38 8 10 3 0 1 79 12 73
2018 Does not provide services to public 31 36 11 11 10 1 0 68 21 77
2017 Provides services to public 46 29 15 4 6 0 0 75 10 65
2017 Does not provide services to public 41 43 6 5 4 0 1 85 8 81
2014 Provides services to public 34 30 13 8 15 0 0 64 23 78
2014 Does not provide services to public 36 40 14 9 1 1 0 76 10 117

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 33 7 12 4 0 1 78 16 136
2020 Does not provide services to public 45 38 9 3 2 2 0 85 5 140
2019 Provides services to public 52 31 6 6 5 0 0 82 12 79
2019 Does not provide services to public 38 39 9 5 7 0 2 78 12 116
2018 Provides services to public 48 30 15 4 3 0 0 78 7 73
2018 Does not provide services to public 27 36 16 12 10 0 0 63 21 77
2017 Provides services to public 44 29 15 5 7 0 0 73 12 65
2017 Does not provide services to public 44 33 10 11 3 0 0 76 14 80
2014 Provides services to public 37 35 13 5 10 0 0 72 15 78
2014 Does not provide services to public 47 29 13 8 2 1 0 77 10 117

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 33 10 7 2 0 0 81 10 136
2020 Does not provide services to public 47 41 6 3 3 0 0 88 6 140
2019 Provides services to public 56 32 6 5 2 0 0 88 7 80
2019 Does not provide services to public 45 42 5 4 3 0 0 87 8 118
2018 Provides services to public 49 34 10 4 3 0 0 84 7 73
2018 Does not provide services to public 31 39 14 10 6 0 0 70 15 77
2017 Provides services to public 43 40 14 0 3 0 0 83 3 65
2017 Does not provide services to public 43 31 9 15 3 0 0 73 17 81
2014 Provides services to public 36 40 6 9 9 0 0 76 17 78
2014 Does not provide services to public 45 31 14 8 1 1 0 77 9 117

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 34 18 8 8 0 0 67 16 136
2020 Does not provide services to public 40 36 14 5 4 0 0 76 9 139
2019 Provides services to public 41 39 11 3 6 0 0 80 9 79
2019 Does not provide services to public 36 36 13 10 5 0 0 72 15 118
2018 Provides services to public 40 37 11 9 3 0 0 77 12 73
2018 Does not provide services to public 26 31 14 16 11 0 1 58 28 77
2017 Provides services to public 37 35 16 7 5 0 0 72 12 65
2017 Does not provide services to public 41 36 10 3 9 0 1 78 12 81
2014 Provides services to public 27 42 14 6 9 0 1 70 15 77
2014 Does not provide services to public 38 33 12 12 2 1 0 72 15 117

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 12 20 34 24 10 0 1 34 32 137
2020 Does not provide services to public 8 21 36 22 12 1 0 35 29 140
2019 Provides services to public 16 17 29 21 14 1 1 36 34 80
2019 Does not provide services to public 15 25 32 17 11 0 0 28 40 118
2018 Provides services to public 10 22 35 12 17 0 4 30 33 73
2018 Does not provide services to public 24 33 33 6 3 0 0 9 58 77
2017 Provides services to public 13 19 38 18 13 0 0 30 32 65
2017 Does not provide services to public 16 26 29 20 9 1 0 29 42 81
2014 Provides services to public 16 28 31 18 7 0 0 25 44 78
2014 Does not provide services to public 8 25 40 14 10 2 2 24 34 116

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 4 14 20 37 19 2 2 59 20 137
2020 Does not provide services to public 3 6 20 38 29 3 1 70 9 139
2019 Provides services to public 7 8 24 32 23 3 2 59 16 80
2019 Does not provide services to public 7 19 33 21 18 2 2 40 26 118
2018 Provides services to public 8 15 33 22 20 0 3 43 23 73
2018 Does not provide services to public 19 21 32 18 8 1 0 26 41 77
2017 Provides services to public 8 15 31 22 23 0 1 45 23 64
2017 Does not provide services to public 13 14 34 20 17 2 0 38 27 80
2014 Provides services to public 13 15 26 26 16 1 4 44 29 78
2014 Does not provide services to public 6 10 27 29 24 1 4 56 17 116

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 13 27 29 18 2 2 48 23 136
2020 Does not provide services to public 7 12 31 29 17 4 1 48 20 140
2019 Provides services to public 6 13 34 20 22 1 4 45 20 80
2019 Does not provide services to public 9 14 30 23 17 4 3 43 25 118
2018 Provides services to public 6 18 26 27 19 0 4 49 25 73
2018 Does not provide services to public 21 26 17 24 10 1 1 35 48 77
2017 Provides services to public 9 21 23 24 16 0 6 43 32 65
2017 Does not provide services to public 9 17 30 25 15 3 2 42 27 80
2014 Provides services to public 17 23 22 25 9 0 4 36 42 78
2014 Does not provide services to public 11 26 28 19 13 2 2 33 38 117

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 15 27 31 18 1 1 50 22 137
2020 Does not provide services to public 5 12 31 30 20 1 1 51 17 139
2019 Provides services to public 7 9 24 19 39 1 1 60 16 79
2019 Does not provide services to public 13 15 28 26 15 1 3 42 28 118
2018 Provides services to public 6 17 26 16 31 1 1 48 24 73
2018 Does not provide services to public 25 25 21 18 11 0 0 29 50 76
2017 Provides services to public 14 14 23 21 24 2 1 47 29 65
2017 Does not provide services to public 14 13 36 16 17 2 1 34 29 80
2014 Provides services to public 10 24 28 26 11 0 2 37 34 78
2014 Does not provide services to public 5 16 34 27 16 1 2 44 21 116

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 11 15 18 33 19 1 3 54 27 137
2020 Does not provide services to public 12 13 23 27 21 1 1 50 26 139
2019 Provides services to public 15 15 20 21 26 0 2 48 31 80
2019 Does not provide services to public 24 16 20 19 14 2 4 35 43 118
2018 Provides services to public 16 19 27 18 18 0 3 37 36 73
2018 Does not provide services to public 28 26 23 12 9 0 3 22 55 77
2017 Provides services to public 14 33 20 16 12 1 3 30 50 65
2017 Does not provide services to public 14 31 25 20 7 1 3 28 47 79
2014 Provides services to public 27 26 19 12 11 3 3 24 55 78
2014 Does not provide services to public 21 25 22 13 14 0 4 28 48 116

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 4 8 19 36 23 7 2 66 14 137
2020 Does not provide services to public 3 6 22 36 28 4 2 67 9 139
2019 Provides services to public 7 14 23 24 26 2 4 53 23 78
2019 Does not provide services to public 10 14 29 19 20 6 2 43 26 119
2018 Provides services to public 13 22 35 14 12 1 3 27 37 72
2018 Does not provide services to public 12 22 36 15 10 5 0 27 36 76
2017 Provides services to public 10 23 21 16 22 3 4 41 36 65
2017 Does not provide services to public 15 13 25 30 14 1 2 46 28 80
2014 Provides services to public 5 9 30 29 22 3 3 54 15 77
2014 Does not provide services to public 3 10 26 30 26 2 3 58 14 117

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 8 17 29 26 16 1 1 44 26 137
2020 Does not provide services to public 4 11 30 30 22 2 1 54 15 140
2019 Provides services to public 4 11 29 21 33 0 1 55 15 79
2019 Does not provide services to public 11 10 32 23 16 8 0 42 23 116
2018 Provides services to public 4 23 26 18 23 3 3 44 28 73
2018 Does not provide services to public 22 19 27 22 7 0 3 30 42 77
2017 Provides services to public 9 18 32 16 17 4 4 37 29 65
2017 Does not provide services to public 11 13 34 27 12 3 0 40 25 80
2014 Provides services to public 13 32 22 22 10 0 1 33 45 78
2014 Does not provide services to public 7 22 32 15 17 3 3 34 32 116

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 3 15 22 37 21 1 1 58 19 137
2020 Does not provide services to public 1 7 25 41 23 1 1 65 9 140
2019 Provides services to public 4 6 20 30 39 0 1 70 10 80
2019 Does not provide services to public 2 6 29 30 30 1 2 61 9 118
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 30 18 4 6 9 4 69 11 137
2020 Does not provide services to public 35 25 16 4 4 8 8 72 9 140
2019 Provides services to public 32 30 16 9 6 5 2 67 16 80
2019 Does not provide services to public 39 28 9 6 6 6 6 76 13 119
2018 Provides services to public 33 29 16 12 3 6 3 67 16 73
2018 Does not provide services to public 32 22 17 8 12 4 5 60 22 76
2017 Provides services to public 35 39 12 3 1 4 4 82 5 65
2017 Does not provide services to public 41 33 11 7 0 2 6 81 7 81
2014 Provides services to public 27 24 15 8 20 1 4 54 30 78
2014 Does not provide services to public 43 23 12 10 2 6 5 74 13 117

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 24 6 5 5 1 1 84 10 135
2020 Does not provide services to public 59 23 9 5 1 2 0 84 7 139
2019 Provides services to public 50 32 5 10 1 1 0 83 11 78
2019 Does not provide services to public 48 34 6 5 6 1 0 83 11 118
2018 Provides services to public 54 27 8 7 4 0 0 81 11 72
2018 Does not provide services to public 48 23 9 10 8 1 0 72 19 76
2017 Provides services to public 63 20 7 5 5 0 0 83 10 65
2017 Does not provide services to public 60 25 5 6 3 0 0 85 10 81
2014 Provides services to public 43 21 12 10 14 0 0 64 24 78
2014 Does not provide services to public 57 27 3 8 3 1 1 85 11 117

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 65 22 5 4 2 1 1 88 7 137
2020 Does not provide services to public 66 27 4 3 0 0 0 93 3 140
2019 Provides services to public 50 34 10 6 0 0 0 84 6 80
2019 Does not provide services to public 56 34 2 5 3 0 0 90 8 115
2018 Provides services to public 52 35 8 1 4 0 0 86 5 73
2018 Does not provide services to public 55 32 4 5 4 0 0 86 10 77
2017 Provides services to public 65 20 8 6 0 0 0 85 6 65
2017 Does not provide services to public 67 29 2 1 1 0 0 96 2 80
2014 Provides services to public 41 38 8 6 7 0 0 78 14 78
2014 Does not provide services to public 58 30 6 4 1 0 1 89 5 117

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 31 13 4 3 3 2 79 7 136
2020 Does not provide services to public 59 28 8 3 1 1 0 88 4 139
2019 Provides services to public 39 45 7 5 1 1 1 86 7 80
2019 Does not provide services to public 53 33 7 3 4 1 0 87 6 119
2018 Provides services to public 44 41 8 3 3 1 0 86 6 72
2018 Does not provide services to public 43 36 9 3 7 1 1 81 10 77

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 23 9 4 4 9 3 80 9 137
2020 Does not provide services to public 50 20 13 4 0 8 6 81 4 140
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 21 16 6 4 4 4 72 10 136
2020 Does not provide services to public 61 26 7 2 1 3 1 90 3 140
2019 Provides services to public 57 22 12 3 4 1 1 80 7 80
2019 Does not provide services to public 53 27 11 3 2 0 4 83 5 119

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 28 9 5 4 1 1 80 10 137
2020 Does not provide services to public 56 29 9 5 0 1 1 86 5 140
2019 Provides services to public 54 30 12 2 1 0 0 84 4 80
2019 Does not provide services to public 43 30 10 8 5 2 3 76 13 118
2018 Provides services to public 46 28 15 3 4 0 3 77 7 72
2018 Does not provide services to public 39 27 17 10 6 2 0 67 16 77
2017 Provides services to public 55 29 3 5 4 0 5 88 9 65
2017 Does not provide services to public 45 35 8 10 2 0 0 80 12 80
2014 Provides services to public 39 34 9 10 8 1 0 73 18 78
2014 Does not provide services to public 50 29 13 2 2 1 2 82 5 117

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 21 10 4 7 1 1 78 11 135
2020 Does not provide services to public 57 27 8 2 1 1 3 89 3 139

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 23 11 6 4 1 0 79 10 136
2020 Does not provide services to public 58 30 7 2 0 1 1 90 2 139
2019 Provides services to public 64 22 11 0 2 0 0 87 2 80
2019 Does not provide services to public 47 28 11 10 3 0 1 76 13 117
2018 Provides services to public 45 39 5 3 6 0 3 86 9 72
2018 Does not provide services to public 41 28 4 16 8 2 1 71 25 77
2017 Provides services to public 57 19 13 2 6 0 3 79 8 65
2017 Does not provide services to public 58 22 9 6 3 2 0 82 9 81
2014 Provides services to public 44 28 8 13 8 0 0 72 20 78
2014 Does not provide services to public 47 29 12 8 2 2 1 78 10 117

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 34 66 137
2020 Does not provide services to public 31 69 140

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 16 7 1 3 4 10 86 5 137
2020 Does not provide services to public 69 15 6 0 0 4 6 93 0 139

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 67 15 8 4 4 1 0 84 8 137
2020 Does not provide services to public 65 28 3 2 1 0 1 93 4 139
2019 Provides services to public 66 26 5 2 1 0 0 92 4 80
2019 Does not provide services to public 54 29 9 3 3 0 2 84 7 119
2018 Provides services to public 57 24 9 3 6 0 2 83 9 71
2018 Does not provide services to public 46 20 17 10 6 2 1 67 16 77
2017 Provides services to public 63 20 7 1 6 0 3 86 7 65
2017 Does not provide services to public 69 14 11 4 2 1 0 83 6 81
2014 Provides services to public 41 31 13 5 10 0 0 72 15 78
2014 Does not provide services to public 61 23 7 5 2 0 1 86 7 117
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 24 9 7 4 3 0 80 11 137
2020 Does not provide services to public 49 29 11 5 2 4 0 81 7 140
2019 Provides services to public 43 31 12 6 5 3 0 77 11 80
2019 Does not provide services to public 33 36 13 9 5 4 0 72 15 118
2018 Provides services to public 39 25 17 13 6 0 0 64 19 72
2018 Does not provide services to public 21 37 16 9 15 2 0 59 24 77
2017 Provides services to public 39 28 16 5 12 0 0 67 18 64
2017 Does not provide services to public 23 40 23 4 6 4 0 65 10 81
2014 Provides services to public 19 20 20 18 18 6 0 42 38 78
2014 Does not provide services to public 29 35 17 10 3 6 0 68 14 115

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 24 14 6 4 0 0 76 10 136
2020 Does not provide services to public 45 34 9 4 6 1 0 80 10 140
2019 Provides services to public 42 32 15 6 6 0 0 74 12 80
2019 Does not provide services to public 31 35 12 14 7 2 0 66 22 118
2018 Provides services to public 40 27 14 12 6 0 0 67 19 72
2018 Does not provide services to public 17 28 20 17 16 1 0 46 33 77
2017 Provides services to public 36 28 15 10 11 0 0 64 21 65
2017 Does not provide services to public 25 35 22 13 4 0 0 61 18 81
2014 Provides services to public 19 20 25 15 19 2 0 40 35 78
2014 Does not provide services to public 30 34 19 11 4 2 0 66 15 117

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 32 13 7 5 1 0 74 13 137
2020 Does not provide services to public 36 39 10 7 5 3 0 77 13 140
2019 Provides services to public 32 31 18 9 7 3 0 65 16 80
2019 Does not provide services to public 22 36 17 13 8 3 0 60 22 118
2018 Provides services to public 30 35 19 14 3 0 0 65 16 71
2018 Does not provide services to public 13 30 19 18 17 2 0 44 36 77
2017 Provides services to public 29 29 19 11 13 0 0 57 24 65
2017 Does not provide services to public 27 28 20 19 4 2 0 56 24 81
2014 Provides services to public 15 28 22 15 15 4 0 45 32 78
2014 Does not provide services to public 26 37 16 10 4 6 0 68 15 117

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 36 14 12 4 0 0 70 16 137
2020 Does not provide services to public 40 34 13 7 3 2 0 76 10 140
2019 Provides services to public 30 30 23 10 5 2 0 61 15 80
2019 Does not provide services to public 25 27 17 15 9 6 0 56 26 119
2018 Provides services to public 31 29 16 17 7 1 0 60 24 72
2018 Does not provide services to public 7 38 18 17 20 0 0 45 37 77
2017 Provides services to public 30 38 16 8 9 0 0 67 17 65
2017 Does not provide services to public 28 38 10 13 10 0 0 66 24 81
2014 Provides services to public 16 25 22 21 16 0 0 41 37 78
2014 Does not provide services to public 22 33 20 12 9 4 0 57 22 117

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 26 12 4 1 1 0 83 5 135
2020 Does not provide services to public 59 29 7 4 0 1 0 89 4 140
2019 Provides services to public 56 19 15 5 3 3 0 77 8 79
2019 Does not provide services to public 42 33 12 7 3 4 0 78 10 119
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 36 7 4 1 1 0 88 5 137
2020 Does not provide services to public 61 26 8 3 1 1 0 88 4 140
2019 Provides services to public 51 37 11 0 1 0 0 88 1 80
2019 Does not provide services to public 51 33 7 5 3 0 1 85 8 119
2018 Provides services to public 37 50 7 4 1 1 0 88 5 73
2018 Does not provide services to public 35 44 6 8 7 0 0 80 15 77
2017 Provides services to public 47 35 11 3 4 0 0 82 6 65
2017 Does not provide services to public 49 37 7 4 3 0 0 86 7 81
2014 Provides services to public 41 37 15 4 2 0 0 79 6 78
2014 Does not provide services to public 52 38 10 0 0 0 0 90 0 117

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 40 9 8 4 3 0 78 13 136
2020 Does not provide services to public 38 40 12 6 3 2 0 79 9 137
2019 Provides services to public 26 37 16 13 7 1 0 64 20 79
2019 Does not provide services to public 19 40 18 14 7 3 0 61 21 119

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 30 12 5 4 4 1 79 9 136
2020 Does not provide services to public 41 37 12 4 1 3 3 82 5 139
2019 Provides services to public 40 40 7 6 4 2 0 82 10 80
2019 Does not provide services to public 43 29 14 7 4 1 2 73 12 119
2018 Provides services to public 43 28 11 8 6 1 1 74 15 73
2018 Does not provide services to public 33 30 17 12 6 1 1 65 18 76
2017 Provides services to public 57 22 4 7 10 0 0 79 17 65
2017 Does not provide services to public 55 23 8 6 2 5 0 82 9 81
2014 Provides services to public 28 29 21 9 13 1 0 57 22 78
2014 Does not provide services to public 51 29 8 4 2 5 1 84 7 117

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 33 9 5 2 5 0 82 8 137
2020 Does not provide services to public 50 30 15 3 1 1 0 81 4 138
2019 Provides services to public 40 32 18 4 5 1 0 73 8 78
2019 Does not provide services to public 30 38 15 8 4 3 0 71 13 119
2018 Provides services to public 45 29 16 5 4 1 0 75 9 71
2018 Does not provide services to public 24 39 17 7 11 2 0 64 19 76

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 18 17 9 12 10 2 57 24 136
2020 Does not provide services to public 27 25 12 12 2 18 4 66 18 139
2019 Provides services to public 30 22 20 11 5 8 4 59 18 80
2019 Does not provide services to public 23 21 17 10 13 10 6 52 27 119
2018 Provides services to public 29 15 12 14 19 8 3 50 36 73
2018 Does not provide services to public 14 20 16 10 27 7 5 39 42 75
2017 Provides services to public 19 14 19 14 16 11 7 40 37 65
2017 Does not provide services to public 21 20 16 16 4 20 3 53 26 81
2014 Provides services to public 13 5 14 21 33 11 4 21 63 78
2014 Does not provide services to public 18 17 27 8 17 8 4 40 29 117

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 35 16 5 7 1 0 71 12 137
2020 Does not provide services to public 40 28 17 6 4 4 1 71 11 139
2019 Provides services to public 39 29 15 10 6 1 0 69 16 79
2019 Does not provide services to public 28 32 21 5 8 5 1 64 14 117
2018 Provides services to public 41 36 8 7 6 1 0 78 14 73
2018 Does not provide services to public 15 28 19 20 15 3 0 44 36 76
2017 Provides services to public 41 31 9 12 6 0 0 72 19 65
2017 Does not provide services to public 32 46 8 7 4 3 0 80 12 81
2014 Provides services to public 29 28 16 10 15 2 0 58 26 78
2014 Does not provide services to public 37 39 12 4 5 2 1 78 10 117

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 29 20 8 12 2 1 59 20 136
2020 Does not provide services to public 26 25 21 12 6 3 6 57 20 139
2019 Provides services to public 22 24 25 11 15 3 1 47 27 79
2019 Does not provide services to public 21 27 12 10 14 5 10 57 29 119
2018 Provides services to public 30 22 16 16 12 1 1 54 29 73
2018 Does not provide services to public 13 20 19 12 29 4 2 36 44 76
2017 Provides services to public 28 26 15 11 16 3 1 56 29 65
2017 Does not provide services to public 20 26 17 16 18 2 1 48 35 81
2014 Provides services to public 16 13 16 27 23 3 3 31 53 78
2014 Does not provide services to public 18 19 16 21 16 3 7 41 41 117

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 16 17 6 2 2 3 73 8 137
2020 Does not provide services to public 67 14 8 4 1 0 4 86 6 139
2019 Provides services to public 68 20 5 1 4 0 2 90 5 80
2019 Does not provide services to public 60 18 8 5 2 2 6 84 7 119

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 66 16 9 4 2 1 2 84 6 137
2020 Does not provide services to public 67 14 9 5 1 1 3 85 6 140
2019 Provides services to public 66 23 6 2 1 0 2 90 4 80
2019 Does not provide services to public 52 22 14 4 1 1 6 80 5 119

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 78 7 4 2 2 3 4 91 5 137
2020 Does not provide services to public 82 6 4 4 0 3 1 91 4 140
2019 Provides services to public 77 5 4 1 3 3 6 91 5 80
2019 Does not provide services to public 75 10 3 1 3 3 6 93 4 119

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 79 8 4 1 0 1 8 95 1 137
2020 Does not provide services to public 78 7 4 0 0 1 10 96 0 140
2019 Provides services to public 87 1 0 0 0 4 8 100 0 79
2019 Does not provide services to public 77 5 0 2 1 2 13 97 3 118

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 36 18 7 2 4 0 71 10 136
2020 Does not provide services to public 31 48 12 5 1 2 0 81 7 140
2019 Provides services to public 32 41 18 4 2 4 0 75 6 80
2019 Does not provide services to public 33 34 20 6 4 3 0 70 10 119
2018 Provides services to public 35 35 20 8 2 0 0 70 11 72
2018 Does not provide services to public 19 29 24 14 14 0 0 48 28 76
2017 Provides services to public 37 33 15 9 6 0 0 70 15 65
2017 Does not provide services to public 27 48 15 3 4 2 0 77 8 81

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 32 10 5 3 1 0 82 8 136
2020 Does not provide services to public 51 34 8 4 1 1 0 87 5 138
2019 Provides services to public 47 39 10 1 2 0 0 86 4 80
2019 Does not provide services to public 39 43 9 7 3 0 0 82 9 119
2018 Provides services to public 50 34 9 3 1 3 0 86 4 73
2018 Does not provide services to public 31 35 17 9 6 2 0 67 16 76
2017 Provides services to public 54 27 11 3 3 2 0 82 6 64
2017 Does not provide services to public 44 41 11 3 0 1 0 86 3 81
2014 Provides services to public 35 35 17 4 7 2 0 71 12 78
2014 Does not provide services to public 51 36 9 2 1 2 0 88 2 117

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 52 34 7 3 2 2 0 88 5 137
2020 Does not provide services to public 49 37 9 1 1 4 0 89 1 139
2019 Provides services to public 55 35 7 1 1 1 0 91 2 80
2019 Does not provide services to public 43 40 10 4 1 2 0 85 5 116
2018 Provides services to public 53 32 10 1 0 4 0 89 1 73
2018 Does not provide services to public 34 29 23 7 4 2 0 65 12 76
2017 Provides services to public 50 30 13 0 3 4 0 83 3 65
2017 Does not provide services to public 44 32 16 3 0 5 0 80 3 81
2014 Provides services to public 35 41 17 3 1 4 0 79 4 78
2014 Does not provide services to public 55 34 8 1 0 2 0 91 1 117

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 29 16 3 3 6 0 77 6 136
2020 Does not provide services to public 36 39 12 1 2 9 1 83 4 140

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 24 8 5 4 3 2 82 10 137
2020 Does not provide services to public 51 28 9 1 1 6 4 88 2 140

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 65 23 7 3 3 0 0 88 6 137
2020 Does not provide services to public 64 27 4 4 1 0 0 91 6 139
2019 Provides services to public 56 30 7 5 2 0 0 86 7 78
2019 Does not provide services to public 56 30 10 2 2 0 0 86 4 119
2018 Provides services to public 53 28 8 5 5 0 0 81 11 73
2018 Does not provide services to public 36 39 8 11 6 0 0 75 17 76
2017 Provides services to public 48 34 8 4 6 0 0 82 10 64
2017 Does not provide services to public 58 34 2 4 1 0 0 92 5 81
2014 Provides services to public 34 39 11 9 8 0 0 73 17 78
2014 Does not provide services to public 56 31 8 5 1 0 0 87 6 117

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 60 23 10 3 4 0 0 83 7 137
2020 Does not provide services to public 54 31 11 2 3 0 0 84 5 139
2019 Provides services to public 48 27 17 6 2 0 0 75 8 80
2019 Does not provide services to public 43 37 10 2 8 0 0 80 10 119
2018 Provides services to public 48 29 12 4 7 0 0 77 11 72
2018 Does not provide services to public 24 31 20 10 15 0 0 55 25 76
2017 Provides services to public 42 30 8 7 11 2 0 73 19 65
2017 Does not provide services to public 37 30 18 9 5 0 0 67 14 81
2014 Provides services to public 30 28 19 9 15 0 0 58 24 78
2014 Does not provide services to public 42 34 12 6 2 3 0 79 9 117

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 25 10 3 4 0 0 84 7 136
2020 Does not provide services to public 51 36 5 4 3 0 0 87 8 138
2019 Provides services to public 47 30 9 12 2 0 0 77 14 79
2019 Does not provide services to public 44 35 11 2 8 0 0 79 10 119
2018 Provides services to public 48 28 11 8 5 0 0 76 14 73
2018 Does not provide services to public 24 27 24 7 18 0 0 51 25 76
2017 Provides services to public 43 25 14 6 12 0 0 68 18 65
2017 Does not provide services to public 38 30 14 12 6 0 0 68 18 81
2014 Provides services to public 28 35 12 14 11 0 0 63 25 78
2014 Does not provide services to public 43 37 10 8 2 0 0 81 9 116

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 27 13 7 6 3 0 73 13 137
2020 Does not provide services to public 48 25 16 8 1 1 1 75 9 140
2019 Provides services to public 47 21 21 6 2 2 0 70 8 80
2019 Does not provide services to public 33 27 18 9 9 2 1 62 19 119
2018 Provides services to public 45 25 12 7 10 0 0 70 17 73
2018 Does not provide services to public 20 17 22 19 19 3 0 39 39 76
2017 Provides services to public 43 17 14 8 13 3 1 63 22 65
2017 Does not provide services to public 28 25 17 9 14 2 3 57 25 81
2014 Provides services to public 30 24 6 14 19 4 3 58 35 78
2014 Does not provide services to public 33 31 14 12 5 2 3 67 19 117
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Provides services to public 22 37 41 137
2020 Does not provide services to public 20 45 35 140
2019 Provides services to public 22 43 35 80
2019 Does not provide services to public 33 35 32 118
2018 Provides services to public 34 29 37 73
2018 Does not provide services to public 38 24 39 77
2017 Provides services to public 34 36 30 65
2017 Does not provide services to public 38 28 34 81
2014 Provides services to public 33 38 29 78
2014 Does not provide services to public 26 41 34 117

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Provides services to public 3 34 47 10 3 3 30
2020 Does not provide services to public 21 11 47 4 10 7 28
2019 Provides services to public 5 10 69 0 11 5 18
2019 Does not provide services to public 23 18 48 0 8 3 39
2018 Provides services to public 8 25 59 0 4 4 25
2018 Does not provide services to public 18 16 63 3 0 0 29
2017 Provides services to public 13 17 59 10 0 0 22
2017 Does not provide services to public 6 10 69 6 9 0 31
2014 Provides services to public 24 27 49 0 9999 0 26
2014 Does not provide services to public 27 11 51 0 9999 11 29
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 10 90 137
2020 Does not provide services to public 9 91 138
2019 Provides services to public 12 88 80
2019 Does not provide services to public 12 88 119
2018 Provides services to public 17 83 73
2018 Does not provide services to public 18 82 76

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 38 62 13
2020 Does not provide services to public 54 46 13

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 13

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 13

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 10
2019 Does not provide services to public 0 100 14

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 46 54 13
2020 Does not provide services to public 45 55 13

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 41 59 12
2018 Does not provide services to public 46 54 13

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 52 48 10
2019 Does not provide services to public 35 65 14

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 48 52 10
2019 Does not provide services to public 66 34 14

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 62 38 13
2020 Does not provide services to public 53 47 13
2018 Provides services to public 41 59 12
2018 Does not provide services to public 37 63 13

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 13
2020 Does not provide services to public 0 100 13

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13
2019 Provides services to public 49 51 10
2019 Does not provide services to public 0 100 12

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 62 38 13
2020 Does not provide services to public 39 61 13

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 13
2020 Does not provide services to public 0 100 13
2018 Provides services to public 0 100 12
2018 Does not provide services to public 0 100 12

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 21 14 12 4 9 30 10 59 22 137
2020 Does not provide services to public 18 11 14 6 2 37 14 57 16 140
2019 Provides services to public 21 20 14 11 6 19 9 57 24 80
2019 Does not provide services to public 17 13 16 9 5 31 8 50 24 119
2018 Provides services to public 22 17 25 3 3 28 3 56 8 73
2018 Does not provide services to public 17 17 12 7 9 32 6 55 25 76
2017 Provides services to public 22 18 16 6 6 25 7 58 18 65
2017 Does not provide services to public 10 15 22 3 2 36 12 48 10 81
2014 Provides services to public 11 12 14 17 20 25 1 31 50 78
2014 Does not provide services to public 15 14 18 8 9 29 8 45 26 116

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 22 9 4 6 12 2 78 12 137
2020 Does not provide services to public 41 31 14 3 1 9 1 80 5 140
2019 Provides services to public 39 30 15 5 2 8 0 75 8 79
2019 Does not provide services to public 32 32 18 5 4 9 1 71 10 119
2018 Provides services to public 39 28 12 8 1 11 0 76 11 73
2018 Does not provide services to public 27 23 15 9 6 16 4 63 18 76
2017 Provides services to public 42 22 19 1 9 6 0 68 11 64
2017 Does not provide services to public 38 25 19 4 0 11 3 73 5 79
2014 Provides services to public 21 19 26 7 23 5 0 42 31 78
2014 Does not provide services to public 28 27 15 11 5 13 0 64 18 116
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 8 92 80
2019 Does not provide services to public 8 92 119
2018 Provides services to public 11 89 73
2018 Does not provide services to public 12 88 76

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 26 11 13 4 4 32 11 64 14 136
2020 Does not provide services to public 19 10 18 1 1 41 11 60 3 140
2019 Provides services to public 28 15 20 1 4 24 8 62 8 80
2019 Does not provide services to public 16 15 20 2 1 39 8 58 5 118
2018 Provides services to public 29 16 17 1 3 27 7 68 6 72
2018 Does not provide services to public 16 20 17 0 8 34 5 60 13 76
2017 Provides services to public 26 15 17 0 5 30 7 65 8 65
2017 Does not provide services to public 4 14 26 0 0 43 13 41 0 80
2014 Provides services to public 14 17 21 6 7 31 4 47 21 78
2014 Does not provide services to public 21 17 10 1 2 37 11 75 5 117

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 23 12 3 4 12 2 78 8 136
2020 Does not provide services to public 42 26 16 1 1 12 1 79 3 140
2019 Provides services to public 43 25 17 1 3 8 1 76 5 80
2019 Does not provide services to public 37 30 19 2 1 10 1 75 3 118
2018 Provides services to public 45 25 13 3 1 12 0 80 5 73
2018 Does not provide services to public 33 20 13 2 7 21 3 71 12 76
2017 Provides services to public 40 27 15 2 5 11 0 75 8 65
2017 Does not provide services to public 25 43 16 0 1 12 3 80 1 81
2014 Provides services to public 22 27 23 5 7 14 1 57 15 78
2014 Does not provide services to public 39 25 12 2 1 20 2 82 3 117
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 10 13 6 10 0 4 70 16 137
2020 Does not provide services to public 59 18 14 3 5 0 1 78 8 140

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 27 13 4 5 0 2 77 9 136
2020 Does not provide services to public 60 25 10 4 1 0 0 85 5 140
2019 Provides services to public 56 26 8 5 4 0 1 83 9 80
2019 Does not provide services to public 55 21 15 3 3 0 2 78 7 118
2018 Provides services to public 41 31 15 7 3 1 1 75 10 73
2018 Does not provide services to public 41 28 12 8 6 0 4 72 15 76
2017 Provides services to public 39 26 13 13 8 0 1 66 21 64
2017 Does not provide services to public 41 27 21 1 6 0 4 71 8 81

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 20 26 21 10 0 1 42 31 136
2020 Does not provide services to public 22 27 29 13 9 0 0 49 23 140
2019 Provides services to public 40 24 16 10 9 0 1 65 19 80
2019 Does not provide services to public 28 28 15 15 14 0 0 56 28 118
2018 Provides services to public 21 25 28 17 9 0 0 46 26 73
2018 Does not provide services to public 9 23 28 14 26 0 0 32 40 77
2017 Provides services to public 16 22 33 20 7 0 1 39 28 65
2017 Does not provide services to public 22 23 16 20 17 1 1 46 38 81

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 26 22 16 5 0 2 56 21 137
2020 Does not provide services to public 35 22 21 15 8 0 0 57 23 140
2019 Provides services to public 48 19 18 5 9 1 1 68 13 80
2019 Does not provide services to public 32 29 17 11 9 1 2 62 20 118
2018 Provides services to public 33 17 23 14 9 1 1 52 24 73
2018 Does not provide services to public 19 17 23 18 22 0 0 36 40 76
2017 Provides services to public 26 28 15 18 11 0 1 55 29 65
2017 Does not provide services to public 24 27 24 8 15 0 2 52 24 80

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 20 22 15 9 0 2 53 25 136
2020 Does not provide services to public 33 24 20 12 10 1 1 58 22 139
2019 Provides services to public 36 25 14 10 15 0 1 61 25 78
2019 Does not provide services to public 29 26 17 12 14 0 1 56 27 117
2018 Provides services to public 22 16 30 14 15 0 3 39 30 73
2018 Does not provide services to public 15 16 20 20 29 0 0 31 49 74
2017 Provides services to public 20 19 20 25 13 0 3 40 40 65
2017 Does not provide services to public 23 22 19 17 19 0 1 45 36 81

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 17 17 8 4 1 2 71 12 134
2020 Does not provide services to public 50 27 14 5 2 0 3 79 7 140
2019 Provides services to public 62 20 9 1 5 0 3 85 6 79
2019 Does not provide services to public 52 22 11 5 7 0 3 76 12 117
2018 Provides services to public 47 19 15 8 4 0 7 70 13 71
2018 Does not provide services to public 40 21 16 6 13 0 4 63 20 74
2017 Provides services to public 45 23 19 3 4 0 4 72 8 65
2017 Does not provide services to public 47 22 12 7 5 0 7 75 12 80

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 21 22 10 6 0 1 62 16 137
2020 Does not provide services to public 43 23 17 11 6 0 1 66 17 140
2019 Provides services to public 56 27 8 4 4 0 2 85 7 80
2019 Does not provide services to public 43 26 18 7 7 0 0 68 14 118
2018 Provides services to public 39 32 16 7 5 0 1 72 12 73
2018 Does not provide services to public 32 20 15 17 16 0 0 52 33 75
2017 Provides services to public 35 39 15 6 5 0 0 74 11 64
2017 Does not provide services to public 40 31 13 6 7 0 2 72 14 81

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 24 15 6 10 1 6 66 17 136
2020 Does not provide services to public 46 16 16 7 7 1 7 68 15 140

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 27 17 10 4 2 1 68 14 136
2020 Does not provide services to public 48 29 15 4 2 0 2 79 6 140
2019 Provides services to public 46 27 16 3 5 1 1 75 9 79
2019 Does not provide services to public 41 29 16 4 7 1 2 72 11 118
2018 Provides services to public 36 28 23 7 5 0 1 65 12 69
2018 Does not provide services to public 29 30 25 7 8 0 0 59 16 77
2017 Provides services to public 37 25 23 6 8 0 0 63 14 64
2017 Does not provide services to public 42 32 10 12 1 0 2 76 14 81

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 25 34 19 15 5 0 1 60 20 135
2020 Does not provide services to public 31 38 19 9 3 1 0 69 12 140
2019 Provides services to public 43 24 13 10 8 0 1 68 19 78
2019 Does not provide services to public 20 41 17 11 9 0 2 63 20 118
2018 Provides services to public 30 23 26 9 12 0 1 53 20 71
2018 Does not provide services to public 18 21 24 18 18 0 0 40 36 77
2017 Provides services to public 24 29 27 9 10 0 1 53 19 64
2017 Does not provide services to public 18 38 14 17 10 0 3 58 28 81

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 24 20 10 4 1 0 66 14 134
2020 Does not provide services to public 41 34 15 4 3 1 1 77 7 140
2019 Provides services to public 42 29 15 9 4 0 1 72 12 79
2019 Does not provide services to public 35 32 14 10 9 0 0 67 19 117
2018 Provides services to public 39 27 18 10 6 0 0 66 16 71
2018 Does not provide services to public 23 25 18 19 14 1 1 48 33 77
2017 Provides services to public 36 23 22 6 9 0 4 62 16 64
2017 Does not provide services to public 32 29 16 11 10 0 2 62 22 81

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 22 15 8 4 0 1 72 13 136
2020 Does not provide services to public 62 22 6 5 4 1 1 86 9 140
2019 Provides services to public 55 25 9 6 4 0 1 81 10 79
2019 Does not provide services to public 55 24 10 6 5 0 0 79 11 117

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 26 25 12 8 1 1 53 21 135
2020 Does not provide services to public 29 34 19 11 5 0 1 64 17 140

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 28 32 21 11 7 0 1 61 18 136
2020 Does not provide services to public 46 30 16 4 3 0 1 76 7 140
2019 Provides services to public 49 33 6 8 3 0 1 83 11 79
2019 Does not provide services to public 48 27 15 5 4 0 0 75 10 117
2018 Provides services to public 45 29 18 6 3 0 0 74 9 71
2018 Does not provide services to public 34 25 23 11 8 0 0 59 19 77
2017 Provides services to public 40 35 13 7 3 2 0 76 10 64
2017 Does not provide services to public 45 18 14 14 5 0 3 65 20 81

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 25 11 2 3 0 1 84 5 135
2020 Does not provide services to public 60 26 9 3 0 0 2 88 3 139
2019 Provides services to public 62 27 9 0 1 0 1 90 1 79
2019 Does not provide services to public 81 11 3 3 3 0 0 92 6 118
2018 Provides services to public 66 18 7 3 5 0 0 85 8 71
2018 Does not provide services to public 64 16 9 4 5 0 2 82 9 77
2017 Provides services to public 72 16 3 3 0 0 6 94 3 65
2017 Does not provide services to public 74 17 4 1 2 0 1 93 3 81

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 31 19 6 2 0 1 73 8 133
2020 Does not provide services to public 53 34 9 4 0 0 0 86 4 139

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 72 14 5 0 1 1 8 94 1 134
2020 Does not provide services to public 80 7 3 1 0 1 7 95 2 138
2019 Provides services to public 83 7 0 0 1 1 7 99 1 79
2019 Does not provide services to public 84 4 4 1 2 0 6 93 3 116
2018 Provides services to public 79 4 6 4 2 0 4 87 7 70
2018 Does not provide services to public 79 12 1 2 0 2 5 97 2 76

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 78 6 3 3 6 1 3 87 10 130
2020 Does not provide services to public 85 4 5 2 1 1 2 92 3 138
2019 Provides services to public 73 10 6 3 6 0 2 85 9 79
2019 Does not provide services to public 74 9 7 2 4 1 4 87 6 117
2018 Provides services to public 72 10 6 1 6 0 6 86 7 71
2018 Does not provide services to public 69 12 5 3 7 0 4 84 10 77
2017 Provides services to public 72 10 4 4 7 1 2 85 11 65
2017 Does not provide services to public 83 9 2 1 0 0 4 97 1 80

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 69 17 7 4 0 1 2 89 5 134
2020 Does not provide services to public 77 11 7 2 1 1 1 90 3 139
2019 Provides services to public 70 15 5 4 2 0 3 89 6 80
2019 Does not provide services to public 62 24 9 1 2 0 3 88 3 118
2018 Provides services to public 54 26 8 6 2 0 4 83 8 73
2018 Does not provide services to public 56 27 10 1 1 2 2 87 2 77
2017 Provides services to public 66 16 7 6 3 0 3 84 9 65
2017 Does not provide services to public 66 23 6 1 1 0 3 92 2 81

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 65 15 8 3 7 1 2 82 10 135
2020 Does not provide services to public 75 10 7 6 1 1 1 86 7 138
2019 Provides services to public 64 19 4 4 7 0 3 85 11 79
2019 Does not provide services to public 63 17 8 4 5 0 3 82 10 118
2018 Provides services to public 56 17 13 4 6 0 6 77 10 72
2018 Does not provide services to public 51 22 9 8 9 0 1 74 17 77
2017 Provides services to public 61 15 7 7 4 0 5 80 12 65
2017 Does not provide services to public 75 12 8 3 0 0 3 89 3 81

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 11 4 1 1 1 20 92 3 133
2020 Does not provide services to public 72 7 4 1 1 0 16 94 2 139
2019 Provides services to public 68 8 2 1 1 1 18 94 3 80
2019 Does not provide services to public 64 8 3 1 1 0 23 94 2 116
2018 Provides services to public 67 8 4 1 1 0 18 92 3 72
2018 Does not provide services to public 55 16 3 0 0 2 24 97 0 74
2017 Provides services to public 55 12 10 1 0 0 22 86 2 65
2017 Does not provide services to public 56 11 2 2 0 0 29 94 3 80

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 66 16 9 3 1 2 4 87 4 137
2020 Does not provide services to public 84 7 2 1 1 0 5 96 2 140
2019 Provides services to public 76 8 10 0 0 0 5 89 0 80
2019 Does not provide services to public 79 10 2 2 0 0 8 96 2 117
2018 Provides services to public 59 15 15 3 1 1 6 80 4 72
2018 Does not provide services to public 73 10 2 1 3 0 11 93 5 76
2017 Provides services to public 61 22 9 3 3 0 2 85 6 65
2017 Does not provide services to public 80 11 3 1 1 0 4 94 2 81

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 14 17 8 16 0 3 58 25 136
2020 Does not provide services to public 61 17 9 6 4 0 4 81 10 140
2019 Provides services to public 53 9 15 5 14 0 4 65 19 79
2019 Does not provide services to public 79 8 3 3 2 0 4 91 5 118
2018 Provides services to public 55 13 5 7 14 0 7 72 22 72
2018 Does not provide services to public 77 12 2 4 3 0 2 91 7 77
2017 Provides services to public 57 12 13 5 7 2 4 74 12 65
2017 Does not provide services to public 71 11 6 2 5 0 5 87 7 81

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 28 13 4 1 0 2 80 6 136
2020 Does not provide services to public 57 25 12 4 1 0 1 83 5 140
2019 Provides services to public 73 15 5 1 1 0 4 92 3 80
2019 Does not provide services to public 65 15 13 5 1 0 0 81 6 117
2018 Provides services to public 53 25 11 3 0 1 7 85 3 73
2018 Does not provide services to public 65 16 10 1 5 0 2 83 6 76
2017 Provides services to public 58 25 17 0 0 0 0 83 0 65
2017 Does not provide services to public 58 26 10 1 1 0 4 88 2 81

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 40 14 7 3 1 0 75 10 137
2020 Does not provide services to public 41 38 14 5 0 0 1 81 5 138

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 15 34 34 12 4 0 0 50 16 137
2020 Does not provide services to public 18 41 30 9 2 0 0 60 11 140
2019 Provides services to public 26 34 29 10 1 0 0 60 12 80
2019 Does not provide services to public 20 39 28 10 3 0 0 60 12 119
2018 Provides services to public 15 32 38 10 5 0 0 48 15 72
2018 Does not provide services to public 14 26 30 17 12 0 0 41 29 77
2017 Provides services to public 3 38 45 4 9 0 0 41 14 65
2017 Does not provide services to public 24 22 32 13 9 0 0 46 22 81

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 8 17 42 23 11 0 0 34 25 137
2020 Does not provide services to public 3 14 43 27 14 0 0 40 17 139
2019 Provides services to public 7 18 33 23 19 0 0 42 26 79
2019 Does not provide services to public 7 16 42 18 18 0 0 35 23 117
2018 Provides services to public 8 13 41 22 16 0 0 38 21 72
2018 Does not provide services to public 22 18 32 17 11 0 0 28 39 76
2017 Provides services to public 7 17 38 34 5 0 0 39 23 65
2017 Does not provide services to public 10 17 30 25 18 0 0 43 27 81

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 58 29 7 4 1 1 0 88 5 137
2020 Does not provide services to public 54 32 8 2 2 1 0 88 4 140
2019 Provides services to public 50 34 12 1 2 1 0 84 4 80
2019 Does not provide services to public 40 36 15 3 1 5 0 81 4 119
2018 Provides services to public 56 28 13 0 3 1 0 84 3 72
2018 Does not provide services to public 32 45 8 8 3 3 0 80 12 76
2017 Provides services to public 53 28 15 1 2 0 0 81 3 65
2017 Does not provide services to public 45 38 6 6 3 1 0 85 9 81

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 32 9 5 4 2 0 82 9 136
2020 Does not provide services to public 53 29 9 3 4 2 0 85 7 140

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 23 10 12 7 2 0 69 20 137
2020 Does not provide services to public 42 32 15 4 4 1 1 76 9 140

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 19 7 8 4 4 1 79 13 136
2020 Does not provide services to public 54 35 5 2 1 3 1 92 3 139

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 31 15 4 7 2 0 73 11 136
2020 Does not provide services to public 47 31 13 6 2 1 0 79 8 140
2019 Provides services to public 34 41 13 7 4 1 0 75 12 80
2019 Does not provide services to public 33 35 14 11 3 4 0 71 15 118
2018 Provides services to public 38 33 12 9 5 1 0 73 15 73
2018 Does not provide services to public 20 37 13 18 12 0 0 57 30 77
2017 Provides services to public 30 36 12 12 10 0 0 66 22 65
2017 Does not provide services to public 21 40 14 15 4 5 0 65 20 81

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 32 4 4 2 1 0 90 6 137
2020 Does not provide services to public 64 26 5 2 1 1 0 92 3 140

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 63 27 4 1 2 1 0 92 4 137
2020 Does not provide services to public 66 25 6 1 0 1 0 93 2 140

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 29 9 3 2 2 1 86 5 136
2020 Does not provide services to public 55 36 7 1 0 1 0 92 1 140

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 60 29 4 3 1 1 1 91 5 137
2020 Does not provide services to public 63 28 6 1 0 1 1 93 1 140

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 80 16 2 1 2 0 0 96 2 136
2020 Does not provide services to public 83 11 1 1 0 3 1 98 1 140

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 31 4 2 1 2 0 92 3 137
2020 Does not provide services to public 61 28 6 2 1 1 1 91 3 140

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 23 10 6 6 1 0 78 12 137
2020 Does not provide services to public 62 24 10 1 1 0 1 87 3 140

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 63 28 6 1 1 1 0 92 2 137
2020 Does not provide services to public 73 19 6 1 1 1 0 92 2 140

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 37 17 14 0 0 0 69 14 29
2020 Does not provide services to public 39 40 9 9 0 3 0 81 10 33
2019 Provides services to public 48 33 0 6 7 0 6 86 14 16
2019 Does not provide services to public 34 38 9 5 7 0 6 77 13 31

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 100 0 29
2020 Does not provide services to public 100 0 33

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 21 34 14 27 4 0 0 55 31 29
2020 Does not provide services to public 40 33 12 12 3 0 0 73 15 33
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 15 85 135
2020 Does not provide services to public 4 96 140

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 14 86 135
2020 Does not provide services to public 9 91 140
2019 Provides services to public 18 82 80
2019 Does not provide services to public 18 82 119
2017 Provides services to public 15 85 65
2017 Does not provide services to public 13 87 81
2014 Provides services to public 21 79 78
2014 Does not provide services to public 7 93 117

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 63 37 19
2020 Does not provide services to public 39 61 13

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 89 11 19
2020 Does not provide services to public 77 23 13
2019 Provides services to public 86 14 15
2019 Does not provide services to public 76 24 21
2017 Does not provide services to public 92 8 11
2014 Provides services to public 82 18 17

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 24 6 0 0 0 0 94 0 17
2020 Does not provide services to public 50 50 0 0 0 0 0 100 0 10
2019 Provides services to public 65 28 0 7 0 0 0 93 7 13
2019 Does not provide services to public 56 44 0 0 0 0 0 100 0 16
2017 Does not provide services to public 74 17 0 0 0 10 0 100 0 10
2014 Provides services to public 48 37 7 8 0 0 0 85 8 14

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 23 8 7 2 3 3 83 9 135
2020 Does not provide services to public 63 28 6 1 0 0 3 93 1 140
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 15 60 21 4 79 21 137
2020 Does not provide services to public 18 68 13 1 79 21 140

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 43 57 21
2020 Does not provide services to public 55 45 25

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 19 28 10 15 0 0 48 24 21
2020 Does not provide services to public 47 32 8 4 4 0 4 83 8 25

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 19 14 23 14 15 5 10 39 34 21
2020 Does not provide services to public 16 8 16 20 24 0 16 28 52 25

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 13 9 4 2 2 18 82 7 136
2020 Does not provide services to public 51 14 11 7 4 2 11 76 12 140
2019 Provides services to public 60 11 9 8 6 0 6 75 15 80
2019 Does not provide services to public 50 15 12 9 6 0 10 71 16 118
2018 Provides services to public 61 10 7 6 3 3 11 82 10 73
2018 Does not provide services to public 57 10 7 5 9 2 10 76 16 77
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