2020 Public Service Employee Survey Results for Canadian Transportation Agency by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	45	49	3	1	2	94	3	64
2020	Compliance, inspection and enforcement	57	30	3	7	3	87	10	31
2020	Communications or public affairs	29	59	0	6	6	88	12	17
2020	Legal services	31	50	6	13	0	81	13	16
2020	Administration and operations	47	44	0	4	4	92	8	25
2020	Human resources	58	26	5	11	0	84	11	19
2020	Information technology	49	31	10	10	0	80	10	10
2020	Policy	62	30	0	8	0	92	8	13
2020	Project management	60	40	0	0	0	100	0	10
2020	Other services to the public	54	28	4	0	14	82	14	22
2020	None of the above	47	41	0	0	12	88	12	17

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	81	16	3	0	0	0	97	0	64
2020	Compliance, inspection and enforcement	73	20	3	0	3	0	93	3	30
2020	Communications or public affairs	71	23	0	6	0	0	94	6	17
2020	Legal services	87	13	0	0	0	0	100	0	16
2020	Administration and operations	80	12	0	8	0	0	92	8	25
2020	Human resources	95	5	0	0	0	0	100	0	19
2020	Information technology	49	20	20	0	0	10	77	0	10
2020	Policy	92	8	0	0	0	0	100	0	13
2020	Project management	80	20	0	0	0	0	100	0	10
2020	Other services to the public	72	18	0	0	9	0	91	9	22
2020	None of the above	70	24	0	6	0	0	94	6	17
2017	Federal regulators	87	13	0	0	0	0	100	0	32
2017	Compliance, inspection and enforcement	77	18	0	5	0	0	95	5	15
2017	Administration and operations	63	21	5	6	5	0	84	11	18
2017	Human resources	59	41	0	0	0	0	100	0	12
2014	Federal regulators	85	8	2	3	2	0	93	5	59
2014	Compliance, inspection and enforcement	33	58	0	9	0	0	91	9	12
2014	Communications or public affairs	92	0	8	0	0	0	92	0	12
2014	Legal services	61	31	0	8	0	0	92	8	13
2014	Administration and operations	68	27	0	4	0	0	96	4	21
2014	Other services to the public	69	23	8	0	0	0	92	0	13
2014	None of the above	85	0	10	5	0	0	85	5	19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	42	43	11	5	0	0	84	5	64
2020	Compliance, inspection and enforcement	54	19	10	13	0	3	76	14	30
2020	Communications or public affairs	36	40	0	18	0	6	81	19	17
2020	Legal services	37	38	13	13	0	0	75	13	16
2020	Administration and operations	60	20	4	12	4	0	80	16	25
2020	Human resources	63	32	5	0	0	0	95	0	19
2020	Information technology	50	30	10	0	0	10	89	0	10
2020	Policy	69	8	8	16	0	0	77	16	13
2020	Project management	51	19	20	0	10	0	70	10	10
2020	Other services to the public	49	28	4	14	4	0	77	18	22
2020	None of the above	52	48	0	0	0	0	100	0	17
2019	Client contact centre	40	42	10	8	0	0	82	8	11
2019	Federal regulators	54	38	2	2	3	0	92	5	47
2019	Compliance, inspection and enforcement	35	38	14	7	6	0	73	13	16
2019	Legal services	70	19	10	0	0	0	90	0	10
2019	Administration and operations	62	30	0	4	4	0	91	9	23
2019	Information technology	47	26	0	9	18	0	73	27	11
2019	Policy	72	19	8	0	0	0	92	0	11
2019	Other services to the public	76	24	0	0	0	0	100	0	16
2019	None of the above	40	34	7	19	0	0	74	19	12
2017	Federal regulators	67	26	3	0	4	0	93	4	32
2017	Compliance, inspection and enforcement	58	31	6	0	5	0	89	5	15
2017	Administration and operations	50	40	5	0	5	0	91	5	19
2017	Human resources	50	50	0	0	0	0	100	0	12
2014	Federal regulators	74	24	2	0	0	0	98	0	59
2014	Compliance, inspection and enforcement	50	42	0	0	9	0	91	9	12
2014	Communications or public affairs	58	42	0	0	0	0	100	0	12
2014	Legal services	69	31	0	0	0	0	100	0	13
2014	Administration and operations	45	33	10	12	0	0	78	12	21
2014	Other services to the public	62	23	15	0	0	0	85	0	13
2014	None of the above	74	26	0	0	0	0	100	0	19

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	51	37	8	0	3	2	89	3	65
2020	Compliance, inspection and enforcement	38	26	19	7	10	0	64	16	31
2020	Communications or public affairs	50	44	0	6	0	0	94	6	16
2020	Legal services	38	37	19	6	0	0	75	6	16
2020	Administration and operations	52	28	8	12	0	0	80	12	25
2020	Human resources	37	42	11	5	0	5	83	6	19
2020	Information technology	30	19	20	10	20	0	49	31	10
2020	Policy	38	62	0	0	0	0	100	0	13
2020	Project management	80	20	0	0	0	0	100	0	10
2020	Other services to the public	45	32	0	14	9	0	77	23	22
2020	None of the above	59	35	0	6	0	0	94	6	17
2019	Client contact centre	54	8	20	18	0	0	62	18	11
2019	Federal regulators	46	34	5	10	2	2	82	12	46
2019	Compliance, inspection and enforcement	19	26	7	32	15	0	45	47	15
2019	Legal services	49	10	21	19	0	0	60	19	10
2019	Administration and operations	40	47	0	9	4	0	87	13	23
2019	Information technology	56	17	9	9	9	0	73	18	11
2019	Policy	36	38	8	18	0	0	74	18	11
2019	Other services to the public	61	23	6	11	0	0	83	11	16
2019	None of the above	34	17	24	17	0	8	56	18	12
2018	Federal regulators	34	27	22	14	4	0	60	18	29
2018	Compliance, inspection and enforcement	40	24	6	30	0	0	64	30	17
2018	Legal services	31	59	0	10	0	0	90	10	10
2018	Administration and operations	59	17	8	16	0	0	76	16	12
2018	Other services to the public	56	44	0	0	0	0	100	0	16
2017	Federal regulators	49	30	13	6	2	0	79	9	32
2017	Compliance, inspection and enforcement	32	39	6	17	6	0	70	23	15
2017	Administration and operations	45	31	5	20	0	0	75	20	19
2017	Human resources	16	67	0	16	0	0	84	16	12
2014	Federal regulators	48	30	3	12	5	2	80	17	59
2014	Compliance, inspection and enforcement	0	41	33	17	9	0	41	26	12
2014	Communications or public affairs	50	25	8	17	0	0	75	17	12
2014	Legal services	61	23	0	8	8	0	84	16	13
2014	Administration and operations	38	44	10	9	0	0	81	9	21
2014	Other services to the public	31	31	0	38	0	0	62	38	13
2014	None of the above	54	21	10	5	10	0	75	15	19

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	57	35	5	2	2	0	0	92	3	64
2020	Compliance, inspection and enforcement	49	22	20	7	3	0	0	71	10	31
2020	Communications or public affairs	59	29	6	6	0	0	0	88	6	17
2020	Legal services	56	19	6	19	0	0	0	75	19	16
2020	Administration and operations	52	28	12	8	0	0	0	80	8	25
2020	Human resources	58	37	5	0	0	0	0	95	0	19
2020	Policy	61	23	8	8	0	0	0	84	8	13
2020	Project management	70	0	10	0	10	0	10	78	11	10
2020	Other services to the public	47	29	5	5	14	0	0	76	19	21
2020	None of the above	64	36	0	0	0	0	0	100	0	17
2019	Client contact centre	38	44	10	8	0	0	0	82	8	11
2019	Federal regulators	63	22	9	3	4	0	0	84	7	47
2019	Compliance, inspection and enforcement	31	42	20	7	0	0	0	73	7	16
2019	Legal services	39	30	21	0	0	0	10	77	0	10
2019	Administration and operations	56	22	4	4	4	4	4	85	10	22
2019	Information technology	73	0	9	9	9	0	0	73	18	11
2019	Policy	82	18	0	0	0	0	0	100	0	11
2019	Other services to the public	70	19	5	0	0	5	0	94	0	16
2019	None of the above	49	32	9	9	0	0	0	81	9	12
2017	Federal regulators	67	18	10	0	4	0	0	85	4	32
2017	Compliance, inspection and enforcement	63	32	5	0	0	0	0	95	0	15
2017	Administration and operations	64	16	15	0	5	0	0	80	5	19
2017	Human resources	59	41	0	0	0	0	0	100	0	12
2014	Federal regulators	69	17	2	10	2	0	2	87	12	59
2014	Compliance, inspection and enforcement	24	50	17	0	9	0	0	74	9	12
2014	Communications or public affairs	58	25	8	0	0	8	0	91	0	12
2014	Legal services	70	22	0	0	0	0	8	100	0	13
2014	Administration and operations	41	54	0	0	0	6	0	100	0	21
2014	Other services to the public	54	38	8	0	0	0	0	92	0	13
2014	None of the above	54	31	5	10	0	0	0	85	10	19

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	57	34	3	3	3	91	6	65
2020	Compliance, inspection and enforcement	69	19	7	3	3	87	6	31
2020	Communications or public affairs	41	41	12	6	0	82	6	17
2020	Legal services	43	38	13	0	6	81	6	16
2020	Administration and operations	64	20	4	8	4	84	12	25
2020	Human resources	79	16	5	0	0	95	0	19
2020	Information technology	50	30	20	0	0	80	0	10
2020	Policy	62	15	8	15	0	77	15	13
2020	Project management	80	20	0	0	0	100	0	10
2020	Other services to the public	54	23	4	18	0	77	18	22
2020	None of the above	53	35	0	6	6	88	12	17
2019	Client contact centre	48	44	0	8	0	92	8	11
2019	Federal regulators	63	23	2	3	8	86	12	47
2019	Compliance, inspection and enforcement	46	42	5	7	0	88	7	16
2019	Legal services	42	37	10	0	10	79	10	10
2019	Administration and operations	70	13	4	9	4	83	13	23
2019	Information technology	64	27	9	0	0	91	0	11
2019	Policy	72	18	10	0	0	90	0	11
2019	Other services to the public	78	17	0	5	0	95	5	16
2019	None of the above	51	33	7	0	8	84	8	12
2018	Federal regulators	38	38	10	10	4	76	14	29
2018	Compliance, inspection and enforcement	61	28	6	6	0	89	6	18
2018	Legal services	41	18	0	20	20	59	41	10
2018	Administration and operations	67	17	8	8	0	84	8	12
2018	Other services to the public	44	25	25	0	6	69	6	16
2017	Federal regulators	51	37	7	0	5	88	5	32
2017	Compliance, inspection and enforcement	55	45	0	0	0	100	0	15
2017	Administration and operations	60	15	6	15	5	75	20	19
2017	Human resources	84	8	8	0	0	92	0	12
2014	Federal regulators	57	18	10	5	10	75	15	59
2014	Compliance, inspection and enforcement	25	41	34	0	0	66	0	12
2014	Communications or public affairs	42	34	8	16	0	75	16	12
2014	Legal services	69	31	0	0	0	100	0	13
2014	Administration and operations	38	37	21	0	4	75	4	21
2014	Other services to the public	23	47	0	15	15	70	30	13
2014	None of the above	53	36	5	5	0	89	5	19

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	47	37	11	5	0	0	85	5	65
2020	Compliance, inspection and enforcement	42	42	3	10	3	0	84	13	31
2020	Communications or public affairs	41	53	6	0	0	0	94	0	17
2020	Legal services	43	44	13	0	0	0	87	0	16
2020	Administration and operations	72	16	4	4	4	0	88	8	25
2020	Human resources	53	37	5	5	0	0	89	5	19
2020	Information technology	30	20	31	10	9	0	50	19	10
2020	Policy	46	38	8	8	0	0	84	8	13
2020	Project management	49	30	10	0	10	0	79	10	10
2020	Other services to the public	41	27	18	9	5	0	68	14	22
2020	None of the above	23	47	12	18	0	0	70	18	17
2019	Client contact centre	38	44	8	10	0	0	82	10	11
2019	Federal regulators	50	29	9	4	8	0	79	12	47
2019	Compliance, inspection and enforcement	7	61	27	6	0	0	68	6	16
2019	Legal services	51	28	21	0	0	0	79	0	10
2019	Administration and operations	57	30	9	0	4	0	87	4	23
2019	Information technology	73	9	18	0	0	0	82	0	11
2019	Policy	63	28	10	0	0	0	90	0	11
2019	Other services to the public	77	12	5	5	0	0	89	5	16
2019	None of the above	27	56	7	9	0	0	83	9	12
2018	Federal regulators	33	26	11	10	20	0	59	30	27
2018	Compliance, inspection and enforcement	38	57	6	0	0	0	94	0	18
2018	Legal services	39	41	0	20	0	0	80	20	10
2018	Administration and operations	51	33	16	0	0	0	84	0	12
2018	Other services to the public	56	25	12	6	0	0	81	6	16
2017	Federal regulators	34	28	24	12	2	0	62	14	32
2017	Compliance, inspection and enforcement	16	84	0	0	0	0	100	0	14
2017	Administration and operations	35	20	24	10	10	0	55	20	19
2017	Human resources	17	50	8	25	0	0	67	25	12
2014	Federal regulators	46	38	8	5	3	0	84	8	59
2014	Compliance, inspection and enforcement	9	75	16	0	0	0	84	0	12
2014	Communications or public affairs	42	33	0	25	0	0	75	25	12
2014	Legal services	46	46	8	0	0	0	92	0	13
2014	Administration and operations	43	46	0	11	0	0	89	11	20
2014	Other services to the public	31	24	16	15	7	8	59	24	13
2014	None of the above	31	32	15	11	10	0	64	21	19

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	49	26	14	8	3	0	0	75	11	65
2020	Compliance, inspection and enforcement	33	32	16	16	0	3	0	67	17	31
2020	Communications or public affairs	41	41	6	6	0	6	0	87	6	17
2020	Legal services	43	25	0	25	0	6	0	73	27	16
2020	Administration and operations	60	20	4	4	8	0	4	83	13	25
2020	Human resources	53	37	5	0	5	0	0	89	5	19
2020	Information technology	30	31	10	30	0	0	0	60	30	10
2020	Policy	54	46	0	0	0	0	0	100	0	13
2020	Project management	49	51	0	0	0	0	0	100	0	10
2020	Other services to the public	37	22	23	0	14	0	4	62	15	22
2020	None of the above	35	48	6	6	6	0	0	82	12	17
2019	Client contact centre	38	36	8	18	0	0	0	74	18	11
2019	Federal regulators	43	34	2	6	14	0	0	77	21	46
2019	Compliance, inspection and enforcement	26	24	14	23	13	0	0	50	35	16
2019	Legal services	42	9	21	28	0	0	0	51	28	10
2019	Administration and operations	37	38	17	9	0	0	0	74	9	23
2019	Information technology	36	54	9	0	0	0	0	91	0	11
2019	Policy	53	28	10	10	0	0	0	81	10	11
2019	Other services to the public	54	29	11	5	0	0	0	83	5	16
2019	None of the above	26	52	0	15	7	0	0	78	22	12
2018	Federal regulators	27	25	17	10	20	0	0	52	31	29
2018	Compliance, inspection and enforcement	49	28	17	0	6	0	0	77	6	18
2018	Legal services	49	0	10	31	10	0	0	49	41	10
2018	Administration and operations	43	33	8	8	8	0	0	76	16	12
2018	Other services to the public	38	37	19	6	0	0	0	75	6	16
2017	Federal regulators	30	32	17	7	14	0	0	62	21	32
2017	Compliance, inspection and enforcement	21	56	8	14	0	0	0	77	14	14
2017	Administration and operations	46	19	20	15	0	0	0	65	15	19
2017	Human resources	41	43	16	0	0	0	0	84	0	12
2014	Federal regulators	40	28	7	12	13	0	0	68	25	58
2014	Compliance, inspection and enforcement	9	25	58	9	0	0	0	33	9	12
2014	Communications or public affairs	50	17	0	25	8	0	0	66	34	12
2014	Legal services	46	16	23	0	16	0	0	61	16	13
2014	Administration and operations	38	42	15	0	4	0	0	80	4	21
2014	Other services to the public	7	31	8	31	22	0	0	39	53	13
2014	None of the above	11	49	20	15	5	0	0	60	20	19

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	43	42	11	2	3	0	85	5	65
2020	Compliance, inspection and enforcement	45	32	10	10	3	0	77	13	31
2020	Communications or public affairs	30	64	0	6	0	0	94	6	17
2020	Legal services	31	38	6	25	0	0	68	25	16
2020	Administration and operations	48	28	8	12	4	0	76	16	25
2020	Human resources	42	47	5	5	0	0	89	5	19
2020	Information technology	30	41	10	19	0	0	70	19	10
2020	Policy	54	22	23	0	0	0	77	0	13
2020	Project management	49	20	20	10	0	0	70	10	10
2020	Other services to the public	50	23	14	5	9	0	72	14	22
2020	None of the above	56	19	6	12	6	0	75	19	16
2019	Client contact centre	48	44	0	8	0	0	92	8	11
2019	Federal regulators	44	29	4	13	10	0	73	23	46
2019	Compliance, inspection and enforcement	18	37	0	31	14	0	55	45	16
2019	Legal services	40	19	0	30	10	0	60	40	10
2019	Administration and operations	25	44	9	18	4	0	69	22	22
2019	Information technology	29	35	9	27	0	0	64	27	11
2019	Policy	27	18	36	10	0	10	50	11	11
2019	Other services to the public	54	36	5	5	0	0	89	5	16
2019	None of the above	25	35	16	9	15	0	60	24	12
2018	Federal regulators	21	42	10	8	19	0	63	27	28
2018	Compliance, inspection and enforcement	49	22	6	17	6	0	71	23	18
2018	Legal services	39	20	20	10	10	0	59	20	10
2018	Administration and operations	33	51	8	8	0	0	84	8	12
2018	Other services to the public	56	44	0	0	0	0	100	0	16
2017	Federal regulators	22	47	4	18	9	0	69	27	32
2017	Compliance, inspection and enforcement	14	59	20	7	0	0	73	7	14
2017	Administration and operations	45	31	15	5	5	0	75	10	19
2017	Human resources	16	41	25	17	0	0	58	17	12

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	62	30	3	3	2	0	92	5	64
2020	Compliance, inspection and enforcement	51	33	7	10	0	0	83	10	31
2020	Communications or public affairs	47	47	6	0	0	0	94	0	17
2020	Legal services	62	31	6	0	0	0	94	0	16
2020	Administration and operations	60	24	12	0	4	0	84	4	25
2020	Human resources	53	37	11	0	0	0	89	0	19
2020	Information technology	30	41	30	0	0	0	70	0	10
2020	Policy	54	46	0	0	0	0	100	0	13
2020	Project management	49	30	10	0	10	0	79	10	10
2020	Other services to the public	68	14	9	0	9	0	81	9	22
2020	None of the above	59	35	6	0	0	0	94	0	17
2019	Client contact centre	56	28	8	8	0	0	84	8	11
2019	Federal regulators	55	24	11	4	6	0	79	10	46
2019	Compliance, inspection and enforcement	35	38	14	6	7	0	73	13	16
2019	Legal services	81	0	10	9	0	0	81	9	10
2019	Administration and operations	45	38	9	0	9	0	83	9	23
2019	Information technology	73	0	18	0	9	0	73	9	11
2019	Policy	53	28	10	10	0	0	81	10	11
2019	Other services to the public	86	14	0	0	0	0	100	0	16
2019	None of the above	59	31	0	9	0	0	91	9	12
2018	Federal regulators	47	28	8	11	7	0	74	17	29
2018	Compliance, inspection and enforcement	51	38	5	5	0	0	89	5	19
2018	Legal services	59	31	0	10	0	0	90	10	10
2018	Administration and operations	49	51	0	0	0	0	100	0	12
2018	Other services to the public	88	13	0	0	0	0	100	0	16
2017	Federal regulators	34	44	10	7	5	0	78	12	32
2017	Compliance, inspection and enforcement	30	56	7	7	0	0	86	7	14
2017	Administration and operations	45	40	6	5	5	0	85	10	19
2017	Human resources	25	58	17	0	0	0	83	0	12
2014	Federal regulators	64	25	3	7	2	0	89	8	59
2014	Compliance, inspection and enforcement	34	32	25	9	0	0	67	9	12
2014	Communications or public affairs	83	17	0	0	0	0	100	0	12
2014	Legal services	46	46	8	0	0	0	92	0	13
2014	Administration and operations	32	52	5	0	6	6	89	6	21
2014	Other services to the public	31	62	7	0	0	0	93	0	13
2014	None of the above	48	32	10	5	5	0	80	10	19

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	31	8	9	5	0	78	14	65
2020	Compliance, inspection and enforcement	39	31	13	16	0	0	71	16	31
2020	Communications or public affairs	40	42	18	0	0	0	82	0	17
2020	Legal services	49	25	13	6	0	6	80	7	16
2020	Administration and operations	56	24	8	4	8	0	80	12	25
2020	Human resources	47	42	5	0	5	0	89	5	19
2020	Information technology	19	31	31	0	19	0	50	19	10
2020	Policy	54	30	15	0	0	0	85	0	13
2020	Project management	39	40	10	0	10	0	79	10	10
2020	Other services to the public	40	28	9	14	9	0	68	23	22
2020	None of the above	47	35	6	6	6	0	82	12	17
2019	Client contact centre	31	40	9	20	0	0	71	20	10
2019	Federal regulators	45	33	4	2	17	0	77	19	46
2019	Compliance, inspection and enforcement	12	25	26	25	13	0	36	38	16
2019	Legal services	51	10	39	0	0	0	61	0	10
2019	Administration and operations	54	33	4	4	4	0	87	9	23
2019	Information technology	56	35	0	9	0	0	91	9	11
2019	Policy	43	48	0	10	0	0	90	10	11
2019	Other services to the public	47	36	11	5	0	0	83	5	16
2019	None of the above	36	33	0	24	7	0	69	31	12
2018	Federal regulators	15	41	7	16	21	0	55	37	29
2018	Compliance, inspection and enforcement	41	43	5	5	5	0	84	11	19
2018	Legal services	49	10	10	20	10	0	59	31	10
2018	Administration and operations	59	24	0	16	0	0	84	16	12
2018	Other services to the public	38	56	0	6	0	0	94	6	16
2017	Federal regulators	27	39	3	8	24	0	65	32	32
2017	Compliance, inspection and enforcement	28	45	13	14	0	0	73	14	14
2017	Administration and operations	35	30	10	20	5	0	66	25	19
2017	Human resources	41	34	8	16	0	0	76	16	12

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	26	8	3	0	0	0	89	3	65
2020	Compliance, inspection and enforcement	47	29	20	3	0	0	0	77	3	30
2020	Communications or public affairs	58	42	0	0	0	0	0	100	0	17
2020	Legal services	68	26	0	6	0	0	0	94	6	16
2020	Administration and operations	64	28	8	0	0	0	0	92	0	25
2020	Human resources	55	28	11	6	0	0	0	83	6	18
2020	Information technology	30	31	20	19	0	0	0	60	19	10
2020	Policy	69	23	8	0	0	0	0	92	0	13
2020	Project management	59	20	10	0	10	0	0	79	10	10
2020	Other services to the public	38	23	24	0	10	0	5	65	10	21
2020	None of the above	43	44	0	13	0	0	0	87	13	16
2019	Client contact centre	66	34	0	0	0	0	0	100	0	11
2019	Federal regulators	57	28	9	2	4	0	0	85	6	46
2019	Compliance, inspection and enforcement	33	47	13	7	0	0	0	80	7	16
2019	Legal services	70	21	0	9	0	0	0	91	9	10
2019	Administration and operations	57	38	0	0	4	0	0	96	4	23
2019	Information technology	82	18	0	0	0	0	0	100	0	11
2019	Policy	63	37	0	0	0	0	0	100	0	11
2019	Other services to the public	76	13	11	0	0	0	0	89	0	15
2019	None of the above	43	50	0	7	0	0	0	93	7	12
2018	Federal regulators	51	33	8	3	4	0	0	84	8	27
2018	Compliance, inspection and enforcement	43	52	5	0	0	0	0	95	0	19
2018	Legal services	59	41	0	0	0	0	0	100	0	10
2018	Administration and operations	67	33	0	0	0	0	0	100	0	12
2018	Other services to the public	80	13	7	0	0	0	0	93	0	15
2017	Federal regulators	52	41	7	0	0	0	0	93	0	32
2017	Compliance, inspection and enforcement	45	55	0	0	0	0	0	100	0	15
2017	Administration and operations	45	35	5	11	5	0	0	80	15	19
2017	Human resources	33	50	0	8	8	0	0	84	16	12
2014	Federal regulators	71	21	5	2	2	0	0	92	3	59
2014	Compliance, inspection and enforcement	34	58	8	0	0	0	0	92	0	12
2014	Communications or public affairs	83	17	0	0	0	0	0	100	0	12
2014	Legal services	77	16	8	0	0	0	0	92	0	13
2014	Administration and operations	62	38	0	0	0	0	0	100	0	21
2014	Other services to the public	61	23	8	0	0	8	0	91	0	13
2014	None of the above	63	16	6	10	5	0	0	79	15	19

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	47	28	14	5	6	0	0	75	11	64
2020	Compliance, inspection and enforcement	35	36	10	16	0	3	0	73	17	31
2020	Communications or public affairs	13	68	13	0	6	0	0	81	6	16
2020	Legal services	44	24	13	13	0	6	0	73	14	16
2020	Administration and operations	52	24	12	8	4	0	0	76	12	25
2020	Human resources	47	47	5	0	0	0	0	95	0	19
2020	Information technology	40	10	31	19	0	0	0	50	19	10
2020	Policy	54	23	23	0	0	0	0	77	0	13
2020	Project management	29	40	10	10	0	10	0	77	11	10
2020	Other services to the public	19	47	14	10	5	0	5	70	15	21
2020	None of the above	35	30	12	18	6	0	0	64	24	17
2019	Client contact centre	10	64	0	10	8	0	8	80	20	11
2019	Federal regulators	44	27	10	6	12	0	0	71	19	47
2019	Compliance, inspection and enforcement	13	61	13	0	14	0	0	73	14	16
2019	Legal services	40	30	19	10	0	0	0	70	10	10
2019	Administration and operations	45	33	9	4	4	0	4	82	9	23
2019	Information technology	47	35	9	9	0	0	0	82	9	11
2019	Policy	34	56	0	10	0	0	0	90	10	11
2019	Other services to the public	27	50	11	0	5	7	0	83	6	16
2019	None of the above	36	25	15	15	9	0	0	62	24	12
2018	Federal regulators	28	40	11	11	11	0	0	68	21	29
2018	Compliance, inspection and enforcement	35	38	11	11	5	0	0	73	16	19
2018	Legal services	49	20	0	20	10	0	0	69	31	10
2018	Administration and operations	49	35	16	0	0	0	0	84	0	12
2018	Other services to the public	63	25	12	0	0	0	0	88	0	16
2017	Federal regulators	42	39	3	11	5	0	0	82	16	32
2017	Compliance, inspection and enforcement	32	43	12	12	0	0	0	76	12	15
2017	Administration and operations	32	31	21	11	5	0	0	63	16	18
2017	Human resources	26	50	16	8	0	0	0	76	8	12
2014	Federal regulators	40	29	12	9	10	0	0	70	18	58
2014	Compliance, inspection and enforcement	17	33	25	8	17	0	0	51	25	12
2014	Communications or public affairs	33	59	0	8	0	0	0	92	8	12
2014	Legal services	47	46	8	0	0	0	0	92	0	13
2014	Administration and operations	25	56	4	10	6	0	0	80	15	21
2014	Other services to the public	7	70	8	15	0	0	0	77	15	13
2014	None of the above	21	31	27	10	10	0	0	52	20	19

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	29	15	3	5	0	0	77	8	65
2020	Compliance, inspection and enforcement	36	35	16	13	0	0	0	71	13	31
2020	Communications or public affairs	30	59	11	0	0	0	0	89	0	17
2020	Legal services	31	37	6	13	6	6	0	73	20	16
2020	Administration and operations	48	36	8	4	4	0	0	84	8	25
2020	Human resources	53	37	11	0	0	0	0	89	0	19
2020	Information technology	40	31	10	19	0	0	0	70	19	10
2020	Policy	55	22	0	16	7	0	0	77	23	13
2020	Project management	30	49	10	10	0	0	0	79	10	10
2020	Other services to the public	31	23	18	5	14	4	5	60	20	22
2020	None of the above	29	41	18	6	6	0	0	70	12	17
2019	Client contact centre	28	46	16	10	0	0	0	74	10	11
2019	Federal regulators	46	27	11	4	11	2	0	74	15	47
2019	Compliance, inspection and enforcement	18	38	30	0	14	0	0	56	14	16
2019	Legal services	40	30	9	10	10	0	0	70	21	10
2019	Administration and operations	37	46	13	0	4	0	0	83	4	23
2019	Information technology	56	35	9	0	0	0	0	91	0	11
2019	Policy	45	36	10	0	10	0	0	81	10	11
2019	Other services to the public	48	47	0	0	5	0	0	95	5	16
2019	None of the above	45	31	15	0	9	0	0	76	9	12
2018	Federal regulators	24	41	13	7	14	0	0	65	21	29
2018	Compliance, inspection and enforcement	41	37	5	16	0	0	0	78	16	19
2018	Legal services	49	10	0	31	10	0	0	59	41	10
2018	Administration and operations	43	24	24	8	0	0	0	68	8	12
2018	Other services to the public	69	31	0	0	0	0	0	100	0	16
2017	Federal regulators	44	39	7	5	5	0	0	83	10	32
2017	Compliance, inspection and enforcement	26	50	18	6	0	0	0	76	6	15
2017	Administration and operations	40	26	20	10	5	0	0	66	15	19
2017	Human resources	33	58	0	0	8	0	0	92	8	12
2014	Federal regulators	43	26	13	7	11	0	0	69	18	59
2014	Compliance, inspection and enforcement	17	42	33	8	0	0	0	59	8	12
2014	Communications or public affairs	58	25	0	8	8	0	0	83	17	12
2014	Legal services	39	46	8	8	0	0	0	85	8	13
2014	Administration and operations	33	43	9	15	0	0	0	76	15	21
2014	Other services to the public	22	55	7	0	7	8	0	84	8	13
2014	None of the above	32	32	16	10	10	0	0	63	20	19

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	48	35	8	6	3	0	0	83	9	65
2020	Compliance, inspection and enforcement	49	29	9	13	0	0	0	77	13	31
2020	Communications or public affairs	52	48	0	0	0	0	0	100	0	17
2020	Legal services	32	56	6	0	0	6	0	93	0	16
2020	Administration and operations	54	17	8	17	4	0	0	70	21	24
2020	Human resources	32	42	5	16	5	0	0	74	21	19
2020	Information technology	40	30	20	0	10	0	0	69	10	10
2020	Policy	54	31	15	0	0	0	0	85	0	13
2020	Project management	49	41	0	10	0	0	0	90	10	10
2020	Other services to the public	41	28	4	14	5	4	5	75	20	22
2020	None of the above	47	41	6	0	6	0	0	88	6	17
2019	Client contact centre	48	44	0	8	0	0	0	92	8	11
2019	Federal regulators	49	27	6	2	13	0	2	78	15	46
2019	Compliance, inspection and enforcement	13	43	24	13	7	0	0	56	20	16
2019	Legal services	30	31	21	18	0	0	0	61	18	10
2019	Administration and operations	47	35	9	0	9	0	0	82	9	22
2019	Information technology	62	18	10	0	10	0	0	80	10	10
2019	Policy	63	37	0	0	0	0	0	100	0	11
2019	Other services to the public	58	37	0	0	0	0	6	100	0	15
2019	None of the above	27	41	0	25	7	0	0	68	32	12
2018	Federal regulators	27	31	18	7	17	0	0	58	24	29
2018	Compliance, inspection and enforcement	41	32	16	11	0	0	0	73	11	19
2018	Legal services	31	39	20	0	10	0	0	69	10	10
2018	Administration and operations	59	33	8	0	0	0	0	92	0	12
2018	Other services to the public	63	25	6	6	0	0	0	88	6	16
2017	Federal regulators	35	33	14	13	5	0	0	69	18	32
2017	Compliance, inspection and enforcement	31	52	6	5	6	0	0	83	11	15
2017	Administration and operations	27	43	10	21	0	0	0	69	21	18
2017	Human resources	41	25	16	9	8	0	0	66	18	12
2014	Federal regulators	55	19	15	2	10	0	0	74	11	59
2014	Compliance, inspection and enforcement	17	50	25	9	0	0	0	67	9	12
2014	Communications or public affairs	75	16	0	0	8	0	0	92	8	12
2014	Legal services	39	53	8	0	0	0	0	92	0	13
2014	Administration and operations	47	38	10	6	0	0	0	85	6	21
2014	Other services to the public	15	62	7	0	7	8	0	84	8	13
2014	None of the above	43	42	10	5	0	0	0	85	5	19

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	33	9	6	0	0	85	6	65
2020	Compliance, inspection and enforcement	52	29	13	0	6	0	81	6	31
2020	Communications or public affairs	35	59	6	0	0	0	94	0	17
2020	Legal services	49	44	6	0	0	0	94	0	16
2020	Administration and operations	66	21	8	4	0	0	87	4	24
2020	Human resources	42	47	5	5	0	0	89	5	19
2020	Information technology	30	20	31	10	9	0	50	19	10
2020	Policy	46	46	8	0	0	0	92	0	13
2020	Project management	49	30	0	10	10	0	79	21	10
2020	Other services to the public	36	32	9	14	9	0	68	23	22
2020	None of the above	41	41	6	12	0	0	82	12	17
2019	Client contact centre	48	52	0	0	0	0	100	0	11
2019	Federal regulators	52	29	9	2	8	0	81	10	47
2019	Compliance, inspection and enforcement	14	59	7	19	0	0	74	19	15
2019	Legal services	40	49	10	0	0	0	90	0	10
2019	Administration and operations	66	26	0	4	4	0	91	9	23
2019	Information technology	73	18	9	0	0	0	91	0	11
2019	Policy	72	28	0	0	0	0	100	0	11
2019	Other services to the public	71	18	0	11	0	0	89	11	16
2019	None of the above	27	56	17	0	0	0	83	0	12
2018	Federal regulators	27	34	21	3	14	0	62	17	29
2018	Compliance, inspection and enforcement	43	52	0	5	0	0	95	5	19
2018	Legal services	49	41	0	0	10	0	90	10	10
2018	Administration and operations	59	33	8	0	0	0	92	0	12
2018	Other services to the public	57	25	12	6	0	0	81	6	16
2017	Federal regulators	35	36	15	12	2	0	71	14	32
2017	Compliance, inspection and enforcement	31	69	0	0	0	0	100	0	15
2017	Administration and operations	35	24	20	16	5	0	60	20	19
2017	Human resources	25	42	8	25	0	0	67	25	12
2014	Federal regulators	57	20	10	8	5	0	77	13	59
2014	Compliance, inspection and enforcement	9	75	9	8	0	0	84	8	12
2014	Communications or public affairs	58	33	8	0	0	0	92	0	12
2014	Legal services	39	61	0	0	0	0	100	0	13
2014	Administration and operations	49	35	6	10	0	0	84	10	21
2014	Other services to the public	23	39	16	7	7	8	67	16	13
2014	None of the above	22	46	11	5	15	0	69	20	19

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	29	45	14	8	4	0	75	12	65
2020	Compliance, inspection and enforcement	27	42	19	3	9	0	69	12	31
2020	Communications or public affairs	41	24	23	12	0	0	65	12	17
2020	Legal services	19	54	13	13	0	0	74	13	15
2020	Administration and operations	52	20	12	4	12	0	72	16	25
2020	Human resources	53	21	0	16	11	0	74	26	19
2020	Information technology	10	30	40	10	10	0	40	20	10
2020	Policy	54	0	39	0	7	0	54	7	13
2020	Project management	50	50	0	0	0	0	100	0	10
2020	Other services to the public	42	24	24	0	9	0	67	9	21
2020	None of the above	47	35	6	6	6	0	82	12	17
2019	Client contact centre	66	26	0	0	8	0	92	8	11
2019	Federal regulators	26	41	19	8	7	0	67	14	47
2019	Compliance, inspection and enforcement	19	38	13	18	12	0	58	30	16
2019	Legal services	31	19	28	0	21	0	51	21	10
2019	Administration and operations	37	45	4	9	4	0	82	13	22
2019	Information technology	53	20	0	18	9	0	73	27	11
2019	Policy	62	18	20	0	0	0	80	0	11
2019	Other services to the public	65	24	5	5	0	0	89	5	16
2019	None of the above	19	66	0	7	8	0	84	16	12
2018	Federal regulators	19	37	19	18	6	0	56	25	29
2018	Compliance, inspection and enforcement	38	41	11	10	0	0	79	10	19
2018	Legal services	31	18	20	10	20	0	49	31	10
2018	Administration and operations	43	16	24	8	8	0	59	16	12
2018	Other services to the public	38	38	12	6	6	0	75	12	16
2017	Federal regulators	34	43	9	6	6	3	79	13	32
2017	Compliance, inspection and enforcement	49	6	32	13	0	0	56	13	15
2017	Administration and operations	40	40	16	5	0	0	79	5	19
2017	Human resources	16	41	8	8	26	0	58	34	12
2014	Federal regulators	43	38	7	5	8	0	81	13	59
2014	Compliance, inspection and enforcement	16	49	34	0	0	0	66	0	12
2014	Communications or public affairs	42	34	8	16	0	0	75	16	12
2014	Legal services	32	38	22	8	0	0	70	8	13
2014	Administration and operations	33	48	9	10	0	0	81	10	21
2014	Other services to the public	24	31	23	7	15	0	55	22	13
2014	None of the above	47	32	10	5	0	5	84	6	19

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	8	17	38	28	9	0	0	37	25	65
2020	Compliance, inspection and enforcement	3	19	42	26	10	0	0	36	22	31
2020	Communications or public affairs	5	23	53	6	6	6	0	13	30	17
2020	Legal services	19	6	31	13	25	6	0	40	27	16
2020	Administration and operations	12	16	44	16	8	0	4	25	29	25
2020	Human resources	11	32	26	11	21	0	0	32	42	19
2020	Information technology	30	50	20	0	0	0	0	0	80	10
2020	Policy	15	38	24	16	7	0	0	23	54	13
2020	Project management	10	10	29	40	10	0	0	51	21	10
2020	Other services to the public	18	23	14	23	18	0	5	43	43	22
2020	None of the above	12	18	29	24	17	0	0	41	30	17
2019	Client contact centre	10	30	26	18	8	8	0	28	44	11
2019	Federal regulators	13	14	39	20	15	0	0	35	26	47
2019	Compliance, inspection and enforcement	30	17	39	6	0	0	7	7	51	16
2019	Legal services	21	19	31	19	9	0	0	28	40	10
2019	Administration and operations	23	29	21	23	4	0	0	27	52	23
2019	Information technology	46	29	17	0	9	0	0	9	74	11
2019	Policy	0	10	42	20	28	0	0	48	10	10
2019	Other services to the public	0	24	22	33	20	0	0	54	24	16
2019	None of the above	19	33	15	24	9	0	0	33	52	12
2018	Federal regulators	28	29	29	11	4	0	0	15	56	29
2018	Compliance, inspection and enforcement	5	27	35	11	11	0	11	24	36	19
2018	Legal services	31	0	59	0	10	0	0	10	31	10
2018	Administration and operations	8	33	35	8	8	0	8	18	44	12
2018	Other services to the public	12	19	25	13	31	0	0	44	31	16
2017	Federal regulators	22	12	36	27	3	0	0	30	34	32
2017	Compliance, inspection and enforcement	0	26	43	18	13	0	0	31	26	15
2017	Administration and operations	5	30	20	29	15	0	0	45	35	19
2017	Human resources	16	33	26	16	0	8	0	18	54	12
2014	Federal regulators	11	15	38	21	12	0	2	34	27	59
2014	Compliance, inspection and enforcement	9	25	49	0	17	0	0	17	33	12
2014	Communications or public affairs	8	17	42	17	16	0	0	33	25	12
2014	Legal services	8	16	44	8	25	0	0	32	23	13
2014	Administration and operations	5	31	60	0	0	0	5	0	37	20
2014	Other services to the public	0	39	23	38	0	0	0	38	39	13
2014	None of the above	5	31	32	18	10	5	0	29	37	19

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	3	8	23	49	15	2	0	66	11	65
2020	Compliance, inspection and enforcement	3	6	10	40	34	3	3	79	10	30
2020	Communications or public affairs	0	5	17	36	30	12	0	74	6	17
2020	Legal services	6	12	0	56	19	6	0	80	20	16
2020	Administration and operations	8	12	12	20	36	0	12	63	23	25
2020	Human resources	0	11	21	37	26	5	0	67	11	19
2020	Information technology	19	40	31	10	0	0	0	10	59	10
2020	Policy	0	0	23	62	15	0	0	77	0	13
2020	Project management	0	0	41	19	40	0	0	59	0	10
2020	Other services to the public	5	27	27	9	27	0	5	38	34	22
2020	None of the above	6	6	24	29	35	0	0	64	12	17
2019	Client contact centre	0	18	26	38	10	0	8	52	20	11
2019	Federal regulators	9	11	29	30	19	2	0	50	20	47
2019	Compliance, inspection and enforcement	0	24	17	34	12	6	7	53	28	16
2019	Legal services	10	0	28	19	42	0	0	61	10	10
2019	Administration and operations	17	4	42	23	5	0	9	31	23	23
2019	Information technology	36	26	9	9	9	11	0	20	69	11
2019	Policy	0	0	63	0	37	0	0	37	0	10
2019	Other services to the public	0	11	14	43	33	0	0	76	11	16
2019	None of the above	0	7	46	28	19	0	0	47	7	12
2018	Federal regulators	15	22	22	31	11	0	0	41	37	29
2018	Compliance, inspection and enforcement	5	16	43	9	16	0	11	28	24	19
2018	Legal services	20	0	41	18	20	0	0	39	20	10
2018	Administration and operations	8	16	35	24	16	0	0	41	24	12
2018	Other services to the public	6	13	19	19	38	6	0	60	20	16
2017	Federal regulators	22	14	28	22	15	0	0	36	36	32
2017	Compliance, inspection and enforcement	5	0	32	38	25	0	0	63	5	15
2017	Administration and operations	11	21	16	31	15	6	0	49	34	18
2017	Human resources	16	24	34	8	8	8	0	18	45	12
2014	Federal regulators	10	10	16	26	34	0	4	62	21	59
2014	Compliance, inspection and enforcement	9	9	41	33	9	0	0	42	17	12
2014	Communications or public affairs	0	17	25	25	25	0	8	55	18	12
2014	Legal services	0	0	45	30	25	0	0	55	0	13
2014	Administration and operations	0	9	24	47	11	0	9	64	10	20
2014	Other services to the public	7	7	39	23	16	0	7	42	16	13
2014	None of the above	5	10	31	22	26	5	0	51	17	19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	8	18	31	26	14	2	1	41	27	65
2020	Compliance, inspection and enforcement	3	16	23	26	20	10	0	52	22	30
2020	Communications or public affairs	17	11	24	30	12	6	0	44	30	17
2020	Legal services	13	13	31	19	18	6	0	39	27	16
2020	Administration and operations	12	12	28	24	19	0	4	45	25	25
2020	Human resources	0	0	26	31	37	0	5	72	0	19
2020	Information technology	19	0	51	20	9	0	0	30	19	10
2020	Policy	15	23	30	32	0	0	0	32	38	13
2020	Project management	0	10	10	31	39	10	0	78	11	10
2020	Other services to the public	4	18	23	36	9	0	9	50	25	22
2020	None of the above	18	12	24	30	17	0	0	47	30	17
2019	Client contact centre	0	16	30	18	26	10	0	49	18	11
2019	Federal regulators	9	15	31	17	19	4	4	40	26	47
2019	Compliance, inspection and enforcement	13	24	45	12	0	0	7	13	39	16
2019	Legal services	10	9	9	21	51	0	0	72	19	10
2019	Administration and operations	9	8	34	27	18	0	4	47	17	23
2019	Information technology	9	9	38	18	26	0	0	44	18	11
2019	Policy	0	22	30	20	28	0	0	48	22	10
2019	Other services to the public	5	5	35	20	27	0	7	51	11	16
2019	None of the above	17	0	40	8	28	7	0	39	18	12
2018	Federal regulators	24	25	11	21	16	0	3	38	50	29
2018	Compliance, inspection and enforcement	9	16	33	10	22	0	11	36	28	19
2018	Legal services	20	20	10	18	31	0	0	49	41	10
2018	Administration and operations	8	41	0	35	0	8	8	42	58	12
2018	Other services to the public	12	12	19	19	38	0	0	57	25	16
2017	Federal regulators	17	28	28	13	10	4	0	24	47	32
2017	Compliance, inspection and enforcement	0	11	52	24	6	0	6	33	12	15
2017	Administration and operations	16	17	15	26	21	6	0	50	34	18
2017	Human resources	0	33	42	17	8	0	0	26	33	12
2014	Federal regulators	14	17	27	22	14	0	6	38	33	59
2014	Compliance, inspection and enforcement	16	41	17	17	9	0	0	26	57	12
2014	Communications or public affairs	8	33	25	33	0	0	0	33	42	12
2014	Legal services	8	31	16	22	24	0	0	46	38	13
2014	Administration and operations	23	33	29	9	6	0	0	14	56	21
2014	Other services to the public	16	23	24	38	0	0	0	38	38	13
2014	None of the above	10	11	36	26	11	0	6	40	22	19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	5	6	30	41	19	0	0	60	11	64
2020	Compliance, inspection and enforcement	3	16	16	39	26	0	0	65	19	31
2020	Communications or public affairs	6	11	53	6	12	12	0	20	20	17
2020	Legal services	13	6	31	37	6	6	0	46	20	16
2020	Administration and operations	8	12	28	32	16	0	4	50	21	25
2020	Human resources	5	21	16	16	37	0	5	56	28	19
2020	Information technology	30	40	31	0	0	0	0	0	69	10
2020	Policy	0	30	31	24	15	0	0	39	30	13
2020	Project management	0	0	41	29	30	0	0	59	0	10
2020	Other services to the public	4	18	27	28	18	0	5	47	24	22
2020	None of the above	6	18	24	24	29	0	0	53	24	17
2019	Client contact centre	0	8	26	28	30	8	0	63	9	11
2019	Federal regulators	13	11	29	19	29	0	0	48	23	46
2019	Compliance, inspection and enforcement	17	17	38	21	0	0	7	22	37	16
2019	Legal services	21	19	9	31	19	0	0	51	40	10
2019	Administration and operations	9	16	13	35	23	0	4	61	26	23
2019	Information technology	27	27	26	9	11	0	0	20	55	11
2019	Policy	0	0	42	21	37	0	0	58	0	10
2019	Other services to the public	5	0	17	30	48	0	0	78	5	16
2019	None of the above	16	15	15	27	28	0	0	55	30	12
2018	Federal regulators	17	20	32	23	8	0	0	31	37	28
2018	Compliance, inspection and enforcement	5	5	46	11	22	5	5	36	12	19
2018	Legal services	41	31	8	10	10	0	0	20	72	10
2018	Administration and operations	8	41	0	27	24	0	0	51	49	12
2018	Other services to the public	12	19	13	6	50	0	0	57	31	16
2017	Federal regulators	15	9	38	18	18	0	2	37	24	32
2017	Compliance, inspection and enforcement	5	14	32	24	25	0	0	49	19	15
2017	Administration and operations	21	11	27	15	20	6	0	38	34	18
2017	Human resources	8	24	43	8	16	0	0	24	33	12
2014	Federal regulators	8	13	28	33	15	0	2	49	22	59
2014	Compliance, inspection and enforcement	16	8	50	26	0	0	0	26	24	12
2014	Communications or public affairs	0	17	33	33	17	0	0	50	17	12
2014	Legal services	0	37	46	0	17	0	0	17	37	13
2014	Administration and operations	0	9	43	37	6	0	5	45	10	20
2014	Other services to the public	15	15	23	31	16	0	0	47	30	13
2014	None of the above	0	20	32	21	21	0	6	45	22	19

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	18	11	9	40	20	2	0	61	30	65
2020	Compliance, inspection and enforcement	6	10	23	34	27	0	0	61	16	30
2020	Communications or public affairs	0	17	36	23	18	6	0	44	18	17
2020	Legal services	13	12	37	13	19	6	0	34	26	16
2020	Administration and operations	8	12	36	24	12	0	8	39	22	25
2020	Human resources	16	21	11	10	37	0	5	50	39	19
2020	Information technology	69	31	0	0	0	0	0	0	100	10
2020	Policy	0	8	38	40	15	0	0	54	8	13
2020	Project management	0	10	10	41	39	0	0	80	10	10
2020	Other services to the public	4	18	9	32	27	0	9	65	25	22
2020	None of the above	6	30	24	18	23	0	0	41	36	17
2019	Client contact centre	8	16	0	40	28	0	8	74	26	11
2019	Federal regulators	19	22	22	18	14	2	2	33	44	47
2019	Compliance, inspection and enforcement	30	24	18	14	6	0	7	22	58	16
2019	Legal services	30	19	10	10	30	0	0	40	49	10
2019	Administration and operations	21	4	30	23	14	0	9	40	27	23
2019	Information technology	53	9	29	0	9	0	0	9	62	11
2019	Policy	0	31	0	31	37	0	0	69	31	10
2019	Other services to the public	5	5	24	24	41	0	0	65	11	16
2019	None of the above	30	0	17	27	19	0	7	49	33	12
2018	Federal regulators	28	18	37	6	11	0	0	17	46	29
2018	Compliance, inspection and enforcement	11	16	35	11	16	0	11	30	30	19
2018	Legal services	41	28	0	10	10	0	10	23	77	10
2018	Administration and operations	8	51	8	8	24	0	0	33	59	12
2018	Other services to the public	19	12	31	6	31	0	0	38	31	16
2017	Federal regulators	22	36	17	18	0	3	4	19	62	32
2017	Compliance, inspection and enforcement	13	38	18	12	19	0	0	31	51	15
2017	Administration and operations	10	27	27	26	10	0	0	36	37	18
2017	Human resources	16	26	41	17	0	0	0	17	42	12
2014	Federal regulators	23	20	19	15	18	2	4	34	45	59
2014	Compliance, inspection and enforcement	16	50	26	8	0	0	0	8	67	12
2014	Communications or public affairs	8	0	50	25	8	0	8	36	9	12
2014	Legal services	23	22	30	8	17	0	0	25	45	13
2014	Administration and operations	18	20	19	22	11	0	9	37	42	20
2014	Other services to the public	24	45	23	0	0	8	0	0	75	13
2014	None of the above	16	20	21	15	22	0	5	40	38	19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	2	5	22	43	26	2	1	71	7	63
2020	Compliance, inspection and enforcement	0	6	16	42	26	10	0	76	7	31
2020	Communications or public affairs	0	5	12	29	36	18	0	79	7	17
2020	Legal services	0	6	12	50	25	6	0	81	7	16
2020	Administration and operations	4	12	20	36	15	4	8	59	18	25
2020	Human resources	0	11	37	21	32	0	0	53	11	19
2020	Information technology	40	19	31	10	0	0	0	10	59	10
2020	Policy	0	7	8	70	15	0	0	85	7	13
2020	Project management	0	0	30	20	29	20	0	62	0	10
2020	Other services to the public	14	0	18	32	22	5	9	63	16	22
2020	None of the above	6	12	12	24	47	0	0	70	18	17
2019	Client contact centre	0	26	28	28	10	8	0	41	28	11
2019	Federal regulators	11	4	30	27	23	0	4	52	16	46
2019	Compliance, inspection and enforcement	0	6	26	37	13	12	7	61	7	16
2019	Legal services	0	10	18	21	51	0	0	72	10	10
2019	Administration and operations	9	25	38	10	10	9	0	21	37	23
2019	Information technology	27	35	18	0	9	11	0	10	69	11
2019	Policy	8	0	8	39	44	0	0	83	8	11
2019	Other services to the public	0	17	6	29	48	0	0	77	17	15
2019	None of the above	7	7	32	27	19	7	0	49	16	12
2018	Federal regulators	11	16	23	31	19	0	0	50	27	29
2018	Compliance, inspection and enforcement	0	11	54	14	11	5	5	27	12	19
2018	Legal services	0	10	59	0	20	10	0	23	11	10
2018	Administration and operations	9	29	44	9	0	9	0	10	42	11
2018	Other services to the public	19	13	31	6	19	6	6	29	36	16
2017	Federal regulators	9	13	21	41	13	0	3	56	22	32
2017	Compliance, inspection and enforcement	0	5	33	24	25	12	0	56	6	15
2017	Administration and operations	26	27	16	20	10	0	0	31	53	18
2017	Human resources	16	34	33	8	8	0	0	17	50	12
2014	Federal regulators	5	6	19	26	36	2	6	67	12	58
2014	Compliance, inspection and enforcement	0	0	25	42	25	9	0	73	0	12
2014	Communications or public affairs	0	0	50	25	16	0	8	45	0	12
2014	Legal services	0	0	38	38	24	0	0	62	0	13
2014	Administration and operations	6	14	26	29	16	5	4	49	22	21
2014	Other services to the public	7	8	23	38	16	8	0	59	16	13
2014	None of the above	0	11	26	33	31	0	0	64	11	19

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	3	17	40	26	11	2	2	38	21	65
2020	Compliance, inspection and enforcement	3	6	32	39	20	0	0	59	9	31
2020	Communications or public affairs	6	17	6	36	30	6	0	70	24	17
2020	Legal services	13	12	25	12	25	6	6	43	28	16
2020	Administration and operations	8	16	16	28	24	4	4	57	26	25
2020	Human resources	0	5	26	26	37	0	5	67	6	19
2020	Information technology	19	20	41	10	9	0	0	19	40	10
2020	Policy	7	15	46	24	8	0	0	32	22	13
2020	Project management	0	20	30	19	30	0	0	49	20	10
2020	Other services to the public	13	18	23	23	18	0	5	43	33	22
2020	None of the above	12	24	12	24	23	6	0	50	38	17
2019	Client contact centre	9	9	22	22	39	0	0	61	17	10
2019	Federal regulators	4	17	29	28	18	4	0	48	22	47
2019	Compliance, inspection and enforcement	21	20	32	13	0	7	8	15	48	15
2019	Legal services	19	10	28	10	31	0	0	42	30	10
2019	Administration and operations	4	12	47	24	4	9	0	31	18	23
2019	Information technology	18	9	17	27	29	0	0	56	27	11
2019	Policy	0	0	20	43	37	0	0	80	0	10
2019	Other services to the public	5	0	11	25	59	0	0	84	5	16
2019	None of the above	8	17	15	26	27	7	0	57	27	12
2018	Federal regulators	17	23	21	23	13	3	0	37	42	29
2018	Compliance, inspection and enforcement	5	31	11	21	16	5	11	44	43	19
2018	Legal services	31	10	31	0	18	0	10	20	46	10
2018	Administration and operations	8	16	33	43	0	0	0	43	24	12
2018	Other services to the public	6	13	19	25	38	0	0	63	19	16
2017	Federal regulators	19	13	36	24	3	4	0	28	34	32
2017	Compliance, inspection and enforcement	0	20	37	12	25	0	6	40	21	15
2017	Administration and operations	26	6	43	25	0	0	0	25	32	18
2017	Human resources	0	33	42	8	8	8	0	18	36	12
2014	Federal regulators	8	30	24	17	17	0	4	36	40	59
2014	Compliance, inspection and enforcement	8	25	51	16	0	0	0	16	33	12
2014	Communications or public affairs	0	24	34	25	17	0	0	42	24	12
2014	Legal services	8	22	37	0	25	8	0	27	33	13
2014	Administration and operations	18	26	18	17	11	10	0	30	49	20
2014	Other services to the public	7	15	23	30	16	8	0	50	24	13
2014	None of the above	5	26	26	22	16	0	5	40	33	19

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	2	8	28	41	22	0	0	63	9	65
2020	Compliance, inspection and enforcement	3	16	16	42	23	0	0	65	20	31
2020	Communications or public affairs	0	17	24	35	18	6	0	56	18	17
2020	Legal services	0	13	38	19	24	6	0	46	13	16
2020	Administration and operations	4	20	16	28	25	0	8	57	26	25
2020	Human resources	5	11	11	42	32	0	0	74	16	19
2020	Information technology	10	0	31	41	18	0	0	59	10	10
2020	Policy	0	8	37	39	16	0	0	55	8	13
2020	Project management	0	0	10	60	30	0	0	90	0	10
2020	Other services to the public	4	5	23	41	23	0	5	67	10	22
2020	None of the above	0	24	29	36	11	0	0	47	24	17
2019	Client contact centre	8	10	8	38	36	0	0	74	18	11
2019	Federal regulators	4	4	30	23	39	0	0	61	9	47
2019	Compliance, inspection and enforcement	0	14	24	43	12	0	7	59	15	16
2019	Legal services	0	0	60	10	30	0	0	40	0	10
2019	Administration and operations	0	4	30	30	31	0	4	64	4	23
2019	Information technology	9	9	18	38	26	0	0	64	18	11
2019	Policy	0	0	27	21	52	0	0	73	0	10
2019	Other services to the public	0	0	5	37	58	0	0	95	0	16
2019	None of the above	0	0	27	22	44	0	7	71	0	12

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	30	19	2	6	6	4	70	9	65
2020	Compliance, inspection and enforcement	29	35	22	0	0	10	3	74	0	31
2020	Communications or public affairs	23	47	12	0	0	6	12	86	0	17
2020	Legal services	31	13	25	0	0	19	13	63	0	16
2020	Administration and operations	28	20	24	12	4	0	12	54	19	25
2020	Human resources	47	26	5	5	0	16	0	87	6	19
2020	Information technology	19	10	41	10	19	0	0	30	30	10
2020	Policy	53	16	8	8	0	8	8	82	9	13
2020	Project management	39	20	0	10	0	31	0	85	15	10
2020	Other services to the public	27	18	14	5	4	23	9	66	13	22
2020	None of the above	41	30	6	0	12	0	12	80	13	17
2019	Client contact centre	38	10	8	8	8	20	8	67	22	11
2019	Federal regulators	22	27	16	10	11	5	9	57	25	47
2019	Compliance, inspection and enforcement	14	33	30	13	0	10	0	52	14	16
2019	Legal services	61	21	9	9	0	0	0	82	9	10
2019	Administration and operations	28	29	13	4	13	9	4	66	20	23
2019	Information technology	64	18	18	0	0	0	0	82	0	11
2019	Policy	55	28	0	8	0	0	10	91	9	11
2019	Other services to the public	41	26	16	12	0	5	0	70	13	16
2019	None of the above	43	43	0	0	0	15	0	100	0	12
2018	Federal regulators	29	26	18	10	14	0	3	57	24	29
2018	Compliance, inspection and enforcement	38	24	22	11	0	5	0	66	11	19
2018	Legal services	41	18	31	0	10	0	0	59	10	10
2018	Administration and operations	29	53	9	9	0	0	0	82	9	11
2018	Other services to the public	32	6	13	25	6	13	6	46	38	16
2017	Federal regulators	43	44	5	4	0	0	4	90	4	32
2017	Compliance, inspection and enforcement	32	43	6	6	0	6	6	86	7	15
2017	Administration and operations	39	26	20	5	0	10	0	72	6	19
2017	Human resources	50	33	8	0	0	8	0	91	0	12
2014	Federal regulators	50	14	11	6	11	2	6	68	19	59
2014	Compliance, inspection and enforcement	17	9	33	17	0	0	24	34	23	12
2014	Communications or public affairs	33	17	0	17	34	0	0	50	50	12
2014	Legal services	53	16	8	16	0	0	8	75	17	13
2014	Administration and operations	36	24	19	9	0	12	0	68	10	21
2014	Other services to the public	38	32	0	7	15	8	0	76	24	13
2014	None of the above	27	37	15	5	5	5	5	71	12	19

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	62	24	6	5	3	0	0	86	8	64
2020	Compliance, inspection and enforcement	55	32	9	0	0	3	0	90	0	31
2020	Communications or public affairs	50	37	6	0	0	6	0	93	0	16
2020	Legal services	44	31	19	0	0	6	0	80	0	16
2020	Administration and operations	58	21	8	4	8	0	0	79	13	24
2020	Human resources	84	11	5	0	0	0	0	95	0	19
2020	Information technology	19	19	20	41	0	0	0	39	41	10
2020	Policy	69	24	0	8	0	0	0	92	8	13
2020	Project management	59	10	10	0	10	10	0	77	11	10
2020	Other services to the public	50	23	4	9	5	4	5	80	15	22
2020	None of the above	64	18	12	0	6	0	0	82	6	17
2019	Client contact centre	38	38	0	16	8	0	0	76	24	11
2019	Federal regulators	51	24	10	9	6	0	0	75	15	46
2019	Compliance, inspection and enforcement	22	59	0	13	7	0	0	80	20	16
2019	Legal services	63	37	0	0	0	0	0	100	0	10
2019	Administration and operations	41	33	13	4	9	0	0	74	13	23
2019	Information technology	74	17	0	9	0	0	0	91	9	11
2019	Policy	63	18	19	0	0	0	0	81	0	11
2019	Other services to the public	50	33	0	6	0	11	0	94	6	15
2019	None of the above	50	26	7	9	7	0	0	76	17	12
2018	Federal regulators	41	30	3	12	14	0	0	71	26	29
2018	Compliance, inspection and enforcement	38	30	16	16	0	0	0	68	16	19
2018	Legal services	59	10	20	0	10	0	0	69	10	10
2018	Administration and operations	59	25	8	8	0	0	0	84	8	12
2018	Other services to the public	69	19	0	6	6	0	0	88	12	16
2017	Federal regulators	58	24	2	7	8	0	0	82	15	32
2017	Compliance, inspection and enforcement	51	31	12	0	6	0	0	82	6	15
2017	Administration and operations	60	15	20	5	0	0	0	75	5	19
2017	Human resources	84	16	0	0	0	0	0	100	0	12
2014	Federal regulators	58	17	3	10	10	0	2	77	20	59
2014	Compliance, inspection and enforcement	33	33	25	9	0	0	0	67	9	12
2014	Communications or public affairs	50	8	8	17	17	0	0	58	34	12
2014	Legal services	61	31	8	0	0	0	0	92	0	13
2014	Administration and operations	52	29	9	4	6	0	0	81	10	21
2014	Other services to the public	54	8	0	15	15	8	0	67	33	13
2014	None of the above	31	43	5	15	5	0	0	75	20	19

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	69	23	5	2	2	0	0	92	3	65
2020	Compliance, inspection and enforcement	65	22	9	3	0	0	0	88	3	31
2020	Communications or public affairs	70	30	0	0	0	0	0	100	0	17
2020	Legal services	75	25	0	0	0	0	0	100	0	16
2020	Administration and operations	52	28	8	8	4	0	0	80	12	25
2020	Human resources	84	11	5	0	0	0	0	95	0	19
2020	Information technology	30	30	31	10	0	0	0	59	10	10
2020	Policy	85	8	0	8	0	0	0	92	8	13
2020	Project management	70	20	0	10	0	0	0	90	10	10
2020	Other services to the public	59	28	0	4	0	5	5	95	5	22
2020	None of the above	76	24	0	0	0	0	0	100	0	17
2019	Client contact centre	48	28	24	0	0	0	0	76	0	11
2019	Federal regulators	47	38	7	4	4	0	0	84	9	46
2019	Compliance, inspection and enforcement	53	34	8	6	0	0	0	86	6	15
2019	Legal services	81	19	0	0	0	0	0	100	0	10
2019	Administration and operations	49	34	4	8	4	0	0	84	12	23
2019	Information technology	73	18	0	9	0	0	0	91	9	11
2019	Policy	74	18	8	0	0	0	0	92	0	11
2019	Other services to the public	46	42	5	7	0	0	0	88	7	16
2019	None of the above	41	50	0	9	0	0	0	91	9	12
2018	Federal regulators	36	50	3	4	7	0	0	86	11	29
2018	Compliance, inspection and enforcement	53	30	16	0	0	0	0	84	0	19
2018	Legal services	72	8	10	0	10	0	0	80	10	10
2018	Administration and operations	51	49	0	0	0	0	0	100	0	12
2018	Other services to the public	75	19	0	0	6	0	0	94	6	16
2017	Federal regulators	75	13	7	4	0	0	0	89	4	32
2017	Compliance, inspection and enforcement	70	17	6	6	0	0	0	88	6	15
2017	Administration and operations	79	11	0	5	5	0	0	90	10	18
2017	Human resources	67	33	0	0	0	0	0	100	0	12
2014	Federal regulators	62	20	6	5	5	0	2	83	10	59
2014	Compliance, inspection and enforcement	33	67	0	0	0	0	0	100	0	12
2014	Communications or public affairs	66	17	0	0	17	0	0	83	17	12
2014	Legal services	85	15	0	0	0	0	0	100	0	13
2014	Administration and operations	52	39	0	9	0	0	0	91	9	21
2014	Other services to the public	47	38	0	7	7	0	0	85	15	13
2014	None of the above	36	38	15	11	0	0	0	74	11	19

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	57	25	13	3	2	0	0	83	5	64
2020	Compliance, inspection and enforcement	52	25	13	3	0	7	0	83	4	31
2020	Communications or public affairs	41	47	12	0	0	0	0	88	0	17
2020	Legal services	68	19	6	0	0	6	0	93	0	16
2020	Administration and operations	44	36	8	8	4	0	0	80	12	25
2020	Human resources	63	37	0	0	0	0	0	100	0	19
2020	Information technology	19	40	20	20	0	0	0	59	20	10
2020	Policy	62	24	14	0	0	0	0	86	0	13
2020	Project management	49	30	0	0	10	0	10	89	11	10
2020	Other services to the public	36	32	14	4	0	9	5	79	5	22
2020	None of the above	58	18	18	0	6	0	0	76	6	17
2019	Client contact centre	28	54	0	18	0	0	0	82	18	11
2019	Federal regulators	53	30	11	2	4	0	0	83	7	47
2019	Compliance, inspection and enforcement	30	32	18	7	7	6	0	66	15	16
2019	Legal services	72	19	9	0	0	0	0	91	0	10
2019	Administration and operations	49	42	4	0	4	0	0	91	4	23
2019	Information technology	65	17	0	9	0	0	9	90	10	11
2019	Policy	45	45	10	0	0	0	0	90	0	11
2019	Other services to the public	40	49	5	0	0	5	0	94	0	16
2019	None of the above	50	33	7	9	0	0	0	83	9	12
2018	Federal regulators	28	58	3	4	7	0	0	85	12	29
2018	Compliance, inspection and enforcement	45	26	17	6	0	6	0	76	6	18
2018	Legal services	59	20	10	0	10	0	0	80	10	10
2018	Administration and operations	51	33	16	0	0	0	0	84	0	12
2018	Other services to the public	57	31	6	0	6	0	0	88	6	16

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	46	25	12	3	3	3	8	79	7	65
2020	Compliance, inspection and enforcement	55	23	7	0	3	10	3	89	3	31
2020	Communications or public affairs	41	30	6	6	0	18	0	86	7	17
2020	Legal services	69	25	6	0	0	0	0	94	0	16
2020	Administration and operations	40	16	24	8	8	4	0	58	17	25
2020	Human resources	63	5	5	0	0	5	21	93	0	19
2020	Information technology	39	10	31	0	0	10	10	61	0	10
2020	Policy	62	23	0	0	0	8	8	100	0	13
2020	Project management	41	10	30	0	0	19	0	63	0	10
2020	Other services to the public	59	9	9	4	0	14	5	84	5	22
2020	None of the above	53	12	12	12	0	12	0	73	14	17

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	55	23	14	5	2	0	2	79	6	65
2020	Compliance, inspection and enforcement	51	23	20	3	0	3	0	76	3	31
2020	Communications or public affairs	52	30	18	0	0	0	0	82	0	17
2020	Legal services	68	13	12	0	0	6	0	87	0	16
2020	Administration and operations	40	20	16	8	8	4	4	65	18	25
2020	Human resources	64	21	0	0	5	10	0	94	6	19
2020	Information technology	69	20	10	0	0	0	0	90	0	10
2020	Policy	61	31	8	0	0	0	0	92	0	13
2020	Project management	39	41	10	0	0	10	0	89	0	10
2020	Other services to the public	50	13	14	0	0	9	14	82	0	22
2020	None of the above	44	25	6	6	0	6	12	84	8	16
2019	Client contact centre	54	18	28	0	0	0	0	72	0	11
2019	Federal regulators	61	21	9	2	2	2	2	86	5	47
2019	Compliance, inspection and enforcement	50	23	27	0	0	0	0	73	0	16
2019	Legal services	61	28	10	0	0	0	0	90	0	10
2019	Administration and operations	45	25	13	4	4	0	9	77	9	23
2019	Information technology	62	20	18	0	0	0	0	82	0	11
2019	Policy	63	28	10	0	0	0	0	90	0	11
2019	Other services to the public	52	25	17	5	0	0	0	77	5	16
2019	None of the above	36	48	0	17	0	0	0	83	17	12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	60	22	14	2	2	2	0	83	3	65
2020	Compliance, inspection and enforcement	52	32	6	7	0	3	0	87	7	31
2020	Communications or public affairs	40	42	12	6	0	0	0	82	6	17
2020	Legal services	44	43	0	6	0	6	0	93	7	16
2020	Administration and operations	47	20	4	8	16	0	4	71	25	25
2020	Human resources	64	31	5	0	0	0	0	95	0	19
2020	Information technology	40	51	0	9	0	0	0	91	9	10
2020	Policy	61	23	16	0	0	0	0	84	0	13
2020	Project management	60	20	20	0	0	0	0	80	0	10
2020	Other services to the public	51	27	14	4	0	0	5	81	5	22
2020	None of the above	59	18	6	6	6	0	5	81	12	17
2019	Client contact centre	36	46	18	0	0	0	0	82	0	11
2019	Federal regulators	58	25	9	4	4	0	0	83	8	47
2019	Compliance, inspection and enforcement	44	33	13	6	0	5	0	81	6	16
2019	Legal services	52	30	0	18	0	0	0	82	18	10
2019	Administration and operations	46	14	18	5	9	0	9	65	15	22
2019	Information technology	54	27	18	0	0	0	0	82	0	11
2019	Policy	27	54	0	10	10	0	0	81	19	11
2019	Other services to the public	47	32	16	5	0	0	0	79	5	16
2019	None of the above	45	41	7	0	7	0	0	85	7	12
2018	Federal regulators	41	23	9	7	15	0	4	67	23	29
2018	Compliance, inspection and enforcement	41	32	16	5	0	0	5	77	6	19
2018	Legal services	69	0	31	0	0	0	0	69	0	10
2018	Administration and operations	65	24	0	0	0	10	0	100	0	12
2018	Other services to the public	56	37	0	0	6	0	0	94	6	16
2017	Federal regulators	62	26	3	6	2	0	0	88	9	32
2017	Compliance, inspection and enforcement	74	20	0	6	0	0	0	94	6	15
2017	Administration and operations	45	20	20	10	0	0	6	69	10	19
2017	Human resources	41	41	17	0	0	0	0	83	0	12
2014	Federal regulators	57	20	6	7	8	0	2	79	15	59
2014	Compliance, inspection and enforcement	17	58	9	16	0	0	0	75	16	12
2014	Communications or public affairs	42	42	8	0	8	0	0	83	8	12
2014	Legal services	69	31	0	0	0	0	0	100	0	13
2014	Administration and operations	44	36	14	0	0	6	0	85	0	21
2014	Other services to the public	22	39	23	7	7	0	0	62	15	13
2014	None of the above	43	32	15	10	0	0	0	75	10	19

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	56	19	14	3	5	3	0	77	8	64
2020	Compliance, inspection and enforcement	59	22	13	3	0	0	3	83	3	31
2020	Communications or public affairs	70	24	6	0	0	0	0	94	0	17
2020	Legal services	51	31	12	0	0	0	6	87	0	16
2020	Administration and operations	44	16	12	4	16	0	8	65	22	25
2020	Human resources	56	33	6	0	0	0	6	94	0	18
2020	Information technology	50	41	0	9	0	0	0	91	9	10
2020	Policy	77	16	7	0	0	0	0	93	0	13
2020	Project management	49	41	10	0	0	0	0	90	0	10
2020	Other services to the public	55	22	14	0	4	0	5	81	5	22
2020	None of the above	63	25	0	0	6	0	6	93	7	16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	61	24	8	3	3	2	0	86	6	64
2020	Compliance, inspection and enforcement	58	22	17	3	0	0	0	80	3	31
2020	Communications or public affairs	70	24	6	0	0	0	0	94	0	17
2020	Legal services	38	37	6	13	0	6	0	79	14	16
2020	Administration and operations	44	32	8	8	8	0	0	76	16	25
2020	Human resources	64	31	5	0	0	0	0	95	0	19
2020	Information technology	50	50	0	0	0	0	0	100	0	10
2020	Policy	69	15	16	0	0	0	0	84	0	13
2020	Project management	49	41	10	0	0	0	0	90	0	10
2020	Other services to the public	57	19	19	5	0	0	0	76	5	21
2020	None of the above	71	12	0	6	6	0	5	87	13	17
2019	Client contact centre	64	36	0	0	0	0	0	100	0	11
2019	Federal regulators	58	18	15	4	4	0	0	77	8	47
2019	Compliance, inspection and enforcement	39	26	19	15	0	0	0	65	15	15
2019	Legal services	73	18	9	0	0	0	0	91	0	10
2019	Administration and operations	42	32	14	8	5	0	0	74	13	22
2019	Information technology	64	18	9	9	0	0	0	82	9	11
2019	Policy	37	44	10	10	0	0	0	81	10	11
2019	Other services to the public	73	11	11	5	0	0	0	84	5	16
2019	None of the above	36	34	15	7	7	0	0	71	15	12
2018	Federal regulators	41	30	0	14	11	0	4	74	26	29
2018	Compliance, inspection and enforcement	57	16	11	5	5	0	5	77	11	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	49	33	0	8	0	10	0	91	9	12
2018	Other services to the public	44	50	0	0	6	0	0	94	6	16
2017	Federal regulators	67	21	8	0	5	0	0	88	5	32
2017	Compliance, inspection and enforcement	62	20	18	0	0	0	0	82	0	15
2017	Administration and operations	60	15	14	10	0	0	0	75	10	19
2017	Human resources	59	24	8	0	0	8	0	91	0	12
2014	Federal regulators	48	27	6	8	8	0	2	77	17	59
2014	Compliance, inspection and enforcement	17	25	16	33	9	0	0	42	42	12
2014	Communications or public affairs	50	8	8	25	8	0	0	58	34	12
2014	Legal services	70	30	0	0	0	0	0	100	0	13
2014	Administration and operations	48	37	5	4	0	6	0	90	5	21
2014	Other services to the public	38	24	22	15	0	0	0	63	15	13
2014	None of the above	43	36	15	6	0	0	0	79	6	19

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	32	68	65
2020	Compliance, inspection and enforcement	48	52	31
2020	Communications or public affairs	42	58	17
2020	Legal services	30	70	16
2020	Administration and operations	32	68	25
2020	Human resources	37	63	19
2020	Information technology	31	69	10
2020	Policy	46	54	13
2020	Project management	20	80	10
2020	Other services to the public	18	82	22
2020	None of the above	24	76	17

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	20	5	0	1	3	8	93	2	65
2020	Compliance, inspection and enforcement	68	9	10	0	0	6	7	89	0	31
2020	Communications or public affairs	70	6	12	0	0	6	6	86	0	17
2020	Legal services	68	13	13	0	0	0	6	86	0	16
2020	Administration and operations	58	16	13	0	4	0	8	81	5	24
2020	Human resources	79	10	0	0	0	5	5	100	0	19
2020	Information technology	69	10	10	0	0	10	0	89	0	10
2020	Policy	63	15	8	0	0	8	7	91	0	13
2020	Project management	70	20	0	0	0	0	10	100	0	10
2020	Other services to the public	41	18	9	0	0	9	23	87	0	22
2020	None of the above	71	12	0	6	6	0	5	87	13	17

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	61	30	2	3	3	2	0	92	6	65
2020	Compliance, inspection and enforcement	74	12	13	0	0	0	0	87	0	31
2020	Communications or public affairs	70	30	0	0	0	0	0	100	0	17
2020	Legal services	56	24	13	6	0	0	0	81	6	16
2020	Administration and operations	58	8	8	13	13	0	0	66	25	24
2020	Human resources	79	21	0	0	0	0	0	100	0	19
2020	Information technology	81	0	10	9	0	0	0	81	9	10
2020	Policy	62	32	7	0	0	0	0	93	0	13
2020	Project management	70	30	0	0	0	0	0	100	0	10
2020	Other services to the public	59	23	9	4	0	4	0	86	5	22
2020	None of the above	65	18	6	0	6	0	5	87	6	17
2019	Client contact centre	66	34	0	0	0	0	0	100	0	11
2019	Federal regulators	62	25	11	0	2	0	0	87	2	47
2019	Compliance, inspection and enforcement	46	36	6	13	0	0	0	82	13	16
2019	Legal services	63	28	9	0	0	0	0	91	0	10
2019	Administration and operations	58	25	0	4	9	0	4	87	13	23
2019	Information technology	64	27	9	0	0	0	0	91	0	11
2019	Policy	53	37	10	0	0	0	0	90	0	11
2019	Other services to the public	72	17	5	5	0	0	0	89	5	16
2019	None of the above	36	42	15	0	7	0	0	78	7	12
2018	Federal regulators	48	19	11	4	14	0	4	70	19	29
2018	Compliance, inspection and enforcement	62	16	11	11	0	0	0	78	11	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	65	16	8	0	0	10	0	91	0	12
2018	Other services to the public	67	26	0	0	7	0	0	93	7	15
2017	Federal regulators	72	16	5	2	2	2	0	90	5	32
2017	Compliance, inspection and enforcement	74	26	0	0	0	0	0	100	0	15
2017	Administration and operations	65	15	10	10	0	0	0	80	10	19
2017	Human resources	75	0	25	0	0	0	0	75	0	12
2014	Federal regulators	55	23	7	5	8	0	2	80	13	59
2014	Compliance, inspection and enforcement	26	33	32	9	0	0	0	59	9	12
2014	Communications or public affairs	33	25	25	8	8	0	0	58	17	12
2014	Legal services	77	23	0	0	0	0	0	100	0	13
2014	Administration and operations	63	22	5	4	6	0	0	85	10	21
2014	Other services to the public	39	39	0	15	7	0	0	78	22	13
2014	None of the above	59	41	0	0	0	0	0	100	0	19

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	43	37	9	8	2	2	81	9	65
2020	Compliance, inspection and enforcement	61	23	3	9	0	3	87	10	31
2020	Communications or public affairs	48	40	6	0	0	6	94	0	17
2020	Legal services	43	31	13	0	6	6	80	7	16
2020	Administration and operations	48	32	12	4	4	0	80	8	25
2020	Human resources	58	0	21	11	0	11	65	12	19
2020	Information technology	20	40	10	9	20	0	60	30	10
2020	Policy	61	32	8	0	0	0	92	0	13
2020	Project management	79	0	10	0	0	10	89	0	10
2020	Other services to the public	68	14	4	4	9	0	82	14	22
2020	None of the above	53	18	0	12	12	6	75	25	17
2019	Client contact centre	48	28	0	8	8	8	83	17	11
2019	Federal regulators	37	34	8	10	7	4	74	17	47
2019	Compliance, inspection and enforcement	24	32	14	20	5	6	59	26	16
2019	Legal services	21	37	10	31	0	0	58	31	10
2019	Administration and operations	38	39	13	9	0	0	78	9	22
2019	Information technology	38	18	27	7	0	9	62	8	11
2019	Policy	46	29	8	8	0	8	82	9	11
2019	Other services to the public	53	30	7	0	11	0	83	11	16
2019	None of the above	34	34	9	0	15	7	74	16	12
2018	Federal regulators	29	25	8	10	29	0	54	39	29
2018	Compliance, inspection and enforcement	43	14	32	11	0	0	57	11	19
2018	Legal services	28	41	10	10	10	0	69	20	10
2018	Administration and operations	24	43	16	8	8	0	67	16	12
2018	Other services to the public	38	31	19	12	0	0	69	12	16
2017	Federal regulators	24	28	27	5	13	2	53	19	32
2017	Compliance, inspection and enforcement	51	26	12	6	5	0	77	11	15
2017	Administration and operations	34	35	16	5	6	5	72	11	19
2017	Human resources	8	50	25	8	0	8	63	9	12
2014	Federal regulators	37	22	13	12	15	0	59	27	58
2014	Compliance, inspection and enforcement	17	17	41	8	0	17	41	9	12
2014	Communications or public affairs	41	17	17	8	8	8	63	18	12
2014	Legal services	43	24	8	16	8	0	67	24	12
2014	Administration and operations	25	56	9	6	0	5	84	6	21
2014	Other services to the public	23	24	8	30	7	8	51	40	13
2014	None of the above	0	27	20	31	5	16	32	44	19

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	43	32	16	6	3	0	75	9	65
2020	Compliance, inspection and enforcement	61	19	7	10	3	0	81	13	31
2020	Communications or public affairs	42	48	11	0	0	0	89	0	17
2020	Legal services	43	37	6	0	6	6	86	7	16
2020	Administration and operations	48	32	8	8	4	0	80	12	25
2020	Human resources	58	21	21	0	0	0	79	0	19
2020	Information technology	9	31	10	10	40	0	40	50	10
2020	Policy	54	38	8	0	0	0	92	0	13
2020	Project management	79	0	10	0	10	0	79	10	10
2020	Other services to the public	68	9	9	9	5	0	77	14	22
2020	None of the above	31	44	0	12	13	0	75	25	16
2019	Client contact centre	48	28	8	0	8	8	83	9	11
2019	Federal regulators	35	32	12	8	10	2	68	19	47
2019	Compliance, inspection and enforcement	17	32	14	24	13	0	49	37	16
2019	Legal services	21	37	0	42	0	0	58	42	10
2019	Administration and operations	42	35	14	5	5	0	77	9	22
2019	Information technology	38	27	9	26	0	0	65	26	11
2019	Policy	36	48	17	0	0	0	83	0	11
2019	Other services to the public	59	24	7	0	11	0	83	11	16
2019	None of the above	26	34	25	7	7	0	60	15	12
2018	Federal regulators	26	24	11	10	29	0	50	39	29
2018	Compliance, inspection and enforcement	38	35	11	16	0	0	73	16	19
2018	Legal services	28	10	20	31	10	0	39	41	10
2018	Administration and operations	33	43	16	0	8	0	76	8	12
2018	Other services to the public	50	19	12	19	0	0	69	19	16
2017	Federal regulators	18	44	8	17	13	0	62	31	32
2017	Compliance, inspection and enforcement	40	37	18	5	0	0	77	5	15
2017	Administration and operations	25	45	25	0	6	0	70	6	19
2017	Human resources	16	25	41	18	0	0	41	18	12
2014	Federal regulators	35	24	18	10	13	0	58	24	59
2014	Compliance, inspection and enforcement	9	17	58	16	0	0	26	16	12
2014	Communications or public affairs	42	42	0	0	17	0	83	17	12
2014	Legal services	32	37	16	8	8	0	69	16	13
2014	Administration and operations	28	43	16	14	0	0	70	14	21
2014	Other services to the public	23	31	15	15	7	8	59	24	13
2014	None of the above	0	42	15	20	16	6	45	38	19

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	29	43	12	9	5	2	73	14	65
2020	Compliance, inspection and enforcement	55	23	16	7	0	0	77	7	31
2020	Communications or public affairs	30	53	0	11	0	6	88	12	17
2020	Legal services	43	31	6	6	6	6	79	14	16
2020	Administration and operations	36	40	12	8	4	0	76	12	25
2020	Human resources	37	37	16	5	0	5	78	6	19
2020	Information technology	9	10	31	10	40	0	19	50	10
2020	Policy	47	38	15	0	0	0	85	0	13
2020	Project management	59	20	0	10	10	0	79	21	10
2020	Other services to the public	59	18	5	9	5	5	81	14	22
2020	None of the above	41	24	12	6	18	0	64	24	17
2019	Client contact centre	28	28	26	10	8	0	56	18	11
2019	Federal regulators	29	29	17	12	9	5	60	22	46
2019	Compliance, inspection and enforcement	18	31	7	19	20	6	52	41	16
2019	Legal services	21	37	10	31	0	0	58	31	10
2019	Administration and operations	28	38	21	9	4	0	66	13	23
2019	Information technology	29	27	0	26	9	9	62	38	11
2019	Policy	36	48	17	0	0	0	83	0	11
2019	Other services to the public	53	24	7	0	11	5	82	11	16
2019	None of the above	26	43	7	17	7	0	69	24	12
2018	Federal regulators	17	33	18	11	21	0	50	32	29
2018	Compliance, inspection and enforcement	32	36	16	11	5	0	68	16	19
2018	Legal services	18	20	20	31	10	0	39	41	10
2018	Administration and operations	33	43	8	16	0	0	76	16	12
2018	Other services to the public	31	38	19	12	0	0	69	12	16
2017	Federal regulators	22	31	12	20	16	0	53	36	32
2017	Compliance, inspection and enforcement	26	38	18	17	0	0	64	17	15
2017	Administration and operations	25	34	25	5	6	5	62	11	19
2017	Human resources	8	8	66	18	0	0	16	18	12
2014	Federal regulators	27	36	15	12	10	0	64	21	59
2014	Compliance, inspection and enforcement	9	17	50	8	0	16	31	9	12
2014	Communications or public affairs	33	33	8	17	8	0	66	25	12
2014	Legal services	39	45	8	0	8	0	84	8	13
2014	Administration and operations	19	50	10	11	0	10	77	12	21
2014	Other services to the public	16	39	15	7	15	8	59	24	13
2014	None of the above	0	47	10	26	5	11	53	35	19

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	22	50	14	11	2	2	73	12	65
2020	Compliance, inspection and enforcement	52	32	13	3	0	0	84	3	31
2020	Communications or public affairs	53	35	11	0	0	0	89	0	17
2020	Legal services	31	31	6	19	6	6	66	27	16
2020	Administration and operations	44	20	16	16	4	0	64	20	25
2020	Human resources	37	37	5	16	0	5	78	17	19
2020	Information technology	9	31	40	10	10	0	40	20	10
2020	Policy	53	31	8	8	0	0	85	8	13
2020	Project management	59	20	10	0	10	0	79	10	10
2020	Other services to the public	50	23	4	14	9	0	73	23	22
2020	None of the above	35	35	6	12	12	0	70	24	17
2019	Client contact centre	38	24	20	10	8	0	62	18	11
2019	Federal regulators	19	30	22	14	6	9	53	23	47
2019	Compliance, inspection and enforcement	19	24	18	33	6	0	43	38	16
2019	Legal services	49	9	21	21	0	0	58	21	10
2019	Administration and operations	32	30	13	12	13	0	62	25	23
2019	Information technology	18	36	18	0	9	18	67	11	11
2019	Policy	26	37	27	10	0	0	63	10	11
2019	Other services to the public	46	26	12	0	11	5	76	11	16
2019	None of the above	16	44	7	9	24	0	59	33	12
2018	Federal regulators	13	28	17	11	32	0	40	43	29
2018	Compliance, inspection and enforcement	27	35	5	22	11	0	62	32	19
2018	Legal services	18	41	20	10	10	0	59	20	10
2018	Administration and operations	24	51	16	8	0	0	76	8	12
2018	Other services to the public	25	38	12	19	0	6	67	20	16
2017	Federal regulators	15	35	9	21	20	0	50	41	32
2017	Compliance, inspection and enforcement	19	64	12	0	5	0	83	5	15
2017	Administration and operations	25	45	20	10	0	0	69	10	19
2017	Human resources	16	58	8	9	9	0	74	18	12
2014	Federal regulators	25	24	15	20	16	0	49	36	59
2014	Compliance, inspection and enforcement	9	17	49	25	0	0	26	25	12
2014	Communications or public affairs	33	33	0	25	8	0	66	34	12
2014	Legal services	17	60	8	15	0	0	77	15	13
2014	Administration and operations	19	57	18	0	0	6	81	0	21
2014	Other services to the public	23	31	8	15	22	0	54	38	13
2014	None of the above	12	37	15	20	10	5	52	32	19

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	31	3	3	0	0	94	3	65
2020	Compliance, inspection and enforcement	69	13	9	6	0	3	84	6	31
2020	Communications or public affairs	40	60	0	0	0	0	100	0	17
2020	Legal services	44	37	6	13	0	0	81	13	16
2020	Administration and operations	44	32	16	4	4	0	76	8	25
2020	Human resources	74	10	11	5	0	0	84	5	19
2020	Information technology	50	30	10	10	0	0	80	10	10
2020	Policy	70	15	15	0	0	0	85	0	13
2020	Project management	70	30	0	0	0	0	100	0	10
2020	Other services to the public	67	24	10	0	0	0	90	0	21
2020	None of the above	53	12	24	0	6	6	69	6	17
2019	Client contact centre	42	9	29	0	20	0	51	20	10
2019	Federal regulators	51	27	7	5	4	6	84	9	47
2019	Compliance, inspection and enforcement	51	26	0	17	6	0	77	23	16
2019	Legal services	49	0	30	21	0	0	49	21	10
2019	Administration and operations	32	46	17	4	0	0	79	4	23
2019	Information technology	38	27	26	0	0	9	72	0	11
2019	Policy	45	37	18	0	0	0	82	0	11
2019	Other services to the public	70	24	0	0	0	5	100	0	16
2019	None of the above	54	17	15	7	7	0	71	15	12

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	55	31	11	2	0	2	0	87	2	65
2020	Compliance, inspection and enforcement	62	32	0	7	0	0	0	93	7	31
2020	Communications or public affairs	59	36	5	0	0	0	0	95	0	17
2020	Legal services	44	36	13	6	0	0	0	81	6	16
2020	Administration and operations	56	32	4	4	4	0	0	88	8	25
2020	Human resources	74	16	11	0	0	0	0	89	0	19
2020	Information technology	19	50	20	0	10	0	0	69	10	10
2020	Policy	69	23	0	0	0	8	0	100	0	13
2020	Project management	59	20	10	10	0	0	0	79	10	10
2020	Other services to the public	64	23	4	9	0	0	0	86	9	22
2020	None of the above	47	35	12	6	0	0	0	82	6	17
2019	Client contact centre	56	36	0	0	8	0	0	92	8	11
2019	Federal regulators	49	23	20	4	2	0	2	73	6	47
2019	Compliance, inspection and enforcement	35	46	13	0	7	0	0	80	7	16
2019	Legal services	70	9	10	10	0	0	0	79	10	10
2019	Administration and operations	62	34	0	0	4	0	0	96	4	23
2019	Information technology	54	27	9	9	0	0	0	82	9	11
2019	Policy	45	55	0	0	0	0	0	100	0	11
2019	Other services to the public	77	17	5	0	0	0	0	95	0	16
2019	None of the above	42	58	0	0	0	0	0	100	0	12
2018	Federal regulators	36	32	11	14	7	0	0	68	21	29
2018	Compliance, inspection and enforcement	43	46	5	0	0	5	0	94	0	19
2018	Legal services	39	41	10	10	0	0	0	80	10	10
2018	Administration and operations	51	49	0	0	0	0	0	100	0	12
2018	Other services to the public	50	44	6	0	0	0	0	94	0	16
2017	Federal regulators	33	36	20	6	4	0	0	69	10	32
2017	Compliance, inspection and enforcement	45	44	11	0	0	0	0	89	0	15
2017	Administration and operations	46	44	11	0	0	0	0	89	0	19
2017	Human resources	58	33	0	9	0	0	0	91	9	12
2014	Federal regulators	60	32	8	0	0	0	0	92	0	59
2014	Compliance, inspection and enforcement	17	67	16	0	0	0	0	84	0	12
2014	Communications or public affairs	66	25	8	0	0	0	0	92	0	12
2014	Legal services	61	39	0	0	0	0	0	100	0	13
2014	Administration and operations	38	52	11	0	0	0	0	89	0	21
2014	Other services to the public	47	38	8	7	0	0	0	85	7	13
2014	None of the above	39	31	20	10	0	0	0	69	10	19

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	27	48	13	9	3	0	75	13	63
2020	Compliance, inspection and enforcement	43	37	3	17	0	0	80	17	30
2020	Communications or public affairs	24	59	11	0	0	6	88	0	17
2020	Legal services	44	37	6	6	0	6	86	7	16
2020	Administration and operations	37	42	17	0	4	0	79	4	24
2020	Human resources	53	26	16	5	0	0	79	5	19
2020	Information technology	0	30	31	19	20	0	30	40	10
2020	Policy	31	61	0	0	0	8	100	0	13
2020	Project management	51	19	0	20	10	0	70	30	10
2020	Other services to the public	59	5	14	5	9	9	70	15	22
2020	None of the above	23	59	6	6	6	0	82	12	17
2019	Client contact centre	18	46	18	10	8	0	64	18	11
2019	Federal regulators	18	38	12	15	14	2	57	30	47
2019	Compliance, inspection and enforcement	20	18	20	24	19	0	38	42	16
2019	Legal services	40	10	19	30	0	0	51	30	10
2019	Administration and operations	23	38	26	9	4	0	62	13	23
2019	Information technology	29	27	18	26	0	0	56	26	11
2019	Policy	16	74	0	0	0	10	100	0	11
2019	Other services to the public	48	36	0	11	0	5	89	11	16
2019	None of the above	17	35	31	17	0	0	52	17	12

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	39	40	8	6	2	2	5	83	8	64
2020	Compliance, inspection and enforcement	42	39	3	3	0	7	6	92	4	31
2020	Communications or public affairs	53	36	5	6	0	0	0	89	6	17
2020	Legal services	43	38	0	13	0	6	0	86	14	16
2020	Administration and operations	48	20	16	8	8	0	0	68	16	25
2020	Human resources	45	39	11	0	0	6	0	88	0	18
2020	Information technology	19	10	60	0	10	0	0	30	10	10
2020	Policy	46	39	15	0	0	0	0	85	0	13
2020	Project management	59	10	21	10	0	0	0	70	10	10
2020	Other services to the public	46	18	18	4	4	9	0	70	10	22
2020	None of the above	41	41	0	6	6	6	0	87	13	17
2019	Client contact centre	30	44	8	8	10	0	0	74	18	11
2019	Federal regulators	34	29	21	9	4	0	2	65	13	47
2019	Compliance, inspection and enforcement	35	38	0	21	0	6	0	77	23	16
2019	Legal services	61	28	0	0	0	0	10	100	0	10
2019	Administration and operations	58	29	4	9	0	0	0	87	9	23
2019	Information technology	54	18	9	9	9	0	0	73	18	11
2019	Policy	37	26	37	0	0	0	0	63	0	11
2019	Other services to the public	70	17	0	0	5	7	0	94	6	16
2019	None of the above	25	75	0	0	0	0	0	100	0	12
2018	Federal regulators	38	14	14	21	11	3	0	53	32	29
2018	Compliance, inspection and enforcement	51	38	0	5	0	5	0	94	6	19
2018	Legal services	49	10	20	10	10	0	0	59	20	10
2018	Administration and operations	43	33	0	16	8	0	0	76	24	12
2018	Other services to the public	44	19	31	0	6	0	0	63	6	16
2017	Federal regulators	53	22	2	10	8	4	0	79	19	32
2017	Compliance, inspection and enforcement	70	12	6	6	5	0	0	83	11	15
2017	Administration and operations	50	19	15	5	11	0	0	69	16	19
2017	Human resources	41	34	8	8	0	8	0	82	9	12
2014	Federal regulators	59	17	7	3	13	2	0	77	16	59
2014	Compliance, inspection and enforcement	9	42	41	0	0	9	0	55	0	12
2014	Communications or public affairs	58	25	8	0	0	8	0	91	0	12
2014	Legal services	53	17	7	16	0	0	8	75	17	13
2014	Administration and operations	33	47	4	9	0	6	0	85	10	21
2014	Other services to the public	30	39	8	22	0	0	0	69	22	13
2014	None of the above	32	43	15	5	5	0	0	75	10	19

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	39	43	12	3	2	2	83	5	65
2020	Compliance, inspection and enforcement	61	22	7	6	0	3	87	6	31
2020	Communications or public affairs	42	41	0	0	0	17	100	0	17
2020	Legal services	50	38	6	6	0	0	87	6	16
2020	Administration and operations	47	28	20	0	4	0	76	4	25
2020	Human resources	53	47	0	0	0	0	100	0	17
2020	Information technology	19	10	60	0	10	0	30	10	10
2020	Policy	69	24	8	0	0	0	92	0	13
2020	Project management	59	10	10	10	0	10	78	11	10
2020	Other services to the public	55	14	14	14	0	5	71	14	22
2020	None of the above	41	30	12	6	6	6	75	13	17
2019	Client contact centre	38	28	18	0	8	8	72	9	11
2019	Federal regulators	30	29	21	8	8	2	61	17	47
2019	Compliance, inspection and enforcement	38	22	15	18	0	6	64	20	15
2019	Legal services	52	30	0	18	0	0	82	18	10
2019	Administration and operations	36	38	9	9	4	4	78	13	23
2019	Information technology	47	26	27	0	0	0	73	0	11
2019	Policy	26	56	18	0	0	0	82	0	11
2019	Other services to the public	50	37	7	0	6	0	87	6	15
2019	None of the above	25	68	7	0	0	0	93	0	12
2018	Federal regulators	30	30	7	10	22	0	60	32	29
2018	Compliance, inspection and enforcement	49	17	28	0	0	6	70	0	18
2018	Legal services	28	20	20	20	0	10	54	23	10
2018	Administration and operations	43	33	16	0	8	0	76	8	12
2018	Other services to the public	44	31	12	12	0	0	75	12	16

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	32	14	20	14	11	9	0	50	27	65
2020	Compliance, inspection and enforcement	41	24	10	6	3	10	6	76	12	30
2020	Communications or public affairs	18	41	6	6	0	23	6	83	8	17
2020	Legal services	19	37	19	6	0	13	6	69	8	16
2020	Administration and operations	32	11	20	20	8	8	0	47	31	25
2020	Human resources	39	22	11	0	0	22	6	85	0	18
2020	Information technology	19	0	20	41	19	0	0	19	60	10
2020	Policy	24	16	14	8	0	32	7	64	12	13
2020	Project management	49	10	10	10	0	10	10	75	13	10
2020	Other services to the public	28	27	14	9	4	18	0	67	17	22
2020	None of the above	29	18	6	12	18	12	6	57	36	17
2019	Client contact centre	20	28	36	0	8	0	8	52	9	11
2019	Federal regulators	23	19	28	10	13	4	5	45	25	47
2019	Compliance, inspection and enforcement	13	18	14	25	14	11	5	36	47	16
2019	Legal services	21	9	10	9	40	10	0	33	55	10
2019	Administration and operations	37	12	30	9	4	9	0	53	14	23
2019	Information technology	47	9	17	9	9	0	9	62	20	11
2019	Policy	16	49	8	18	0	0	8	71	20	11
2019	Other services to the public	46	31	0	0	11	12	0	88	12	16
2019	None of the above	9	43	9	15	8	7	8	62	27	12
2018	Federal regulators	17	17	12	18	35	0	0	35	53	28
2018	Compliance, inspection and enforcement	27	5	22	9	16	11	10	41	32	19
2018	Legal services	20	20	10	8	41	0	0	41	49	10
2018	Administration and operations	41	8	8	16	16	10	0	54	36	12
2018	Other services to the public	38	6	6	6	25	19	0	54	38	16
2017	Federal regulators	14	14	15	12	19	22	3	38	42	32
2017	Compliance, inspection and enforcement	14	12	17	18	6	32	0	38	36	15
2017	Administration and operations	20	25	20	15	6	14	0	53	24	19
2017	Human resources	16	25	8	34	0	16	0	50	40	12
2014	Federal regulators	22	11	22	8	25	7	5	37	38	59
2014	Compliance, inspection and enforcement	9	9	34	33	7	9	0	19	44	12
2014	Communications or public affairs	16	25	8	8	17	8	17	55	34	12
2014	Legal services	24	15	23	16	16	0	7	42	33	13
2014	Administration and operations	19	4	34	14	19	10	0	26	36	21
2014	Other services to the public	22	8	7	0	38	24	0	40	50	13
2014	None of the above	11	10	11	25	31	11	0	24	64	19

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	36	19	6	5	2	0	70	11	65
2020	Compliance, inspection and enforcement	36	29	19	9	7	0	0	65	16	31
2020	Communications or public affairs	53	29	12	0	0	6	0	87	0	17
2020	Legal services	32	37	19	6	0	6	0	73	7	16
2020	Administration and operations	36	32	16	4	8	0	4	70	13	25
2020	Human resources	44	28	17	0	6	6	0	76	6	18
2020	Information technology	19	10	31	19	20	0	0	30	40	10
2020	Policy	39	39	14	8	0	0	0	78	8	13
2020	Project management	59	20	20	0	0	0	0	80	0	10
2020	Other services to the public	50	27	9	5	9	0	0	77	14	22
2020	None of the above	41	30	12	6	12	0	0	71	18	17
2019	Client contact centre	18	46	18	10	8	0	0	64	18	11
2019	Federal regulators	29	26	23	10	9	2	2	57	19	47
2019	Compliance, inspection and enforcement	15	34	21	0	23	6	0	53	24	14
2019	Legal services	31	30	30	9	0	0	0	61	9	10
2019	Administration and operations	41	33	13	4	9	0	0	74	13	23
2019	Information technology	54	18	9	0	18	0	0	73	18	11
2019	Policy	36	28	29	0	0	8	0	69	0	11
2019	Other services to the public	54	12	5	5	5	18	0	81	13	16
2019	None of the above	27	42	15	17	0	0	0	69	17	12
2018	Federal regulators	20	27	14	18	18	3	0	48	37	29
2018	Compliance, inspection and enforcement	41	21	22	11	5	0	0	62	16	19
2018	Legal services	20	18	10	31	20	0	0	39	51	10
2018	Administration and operations	49	24	27	0	0	0	0	73	0	12
2018	Other services to the public	50	31	6	6	6	0	0	81	12	16
2017	Federal regulators	14	41	16	13	13	2	0	57	27	32
2017	Compliance, inspection and enforcement	32	50	11	6	0	0	0	83	6	15
2017	Administration and operations	46	34	0	10	0	10	0	89	11	19
2017	Human resources	25	58	8	9	0	0	0	83	9	12
2014	Federal regulators	33	27	13	10	15	0	2	61	25	59
2014	Compliance, inspection and enforcement	17	41	42	0	0	0	0	58	0	12
2014	Communications or public affairs	58	16	0	17	0	8	0	82	18	12
2014	Legal services	54	31	0	8	8	0	0	84	16	13
2014	Administration and operations	56	34	10	0	0	0	0	90	0	21
2014	Other services to the public	7	55	7	15	15	0	0	63	30	13
2014	None of the above	21	52	5	5	5	11	0	83	11	19

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	21	31	28	12	5	2	1	54	18	65
2020	Compliance, inspection and enforcement	26	26	16	7	19	3	3	55	27	31
2020	Communications or public affairs	25	37	19	6	6	6	0	67	13	16
2020	Legal services	19	19	37	13	0	6	6	43	14	16
2020	Administration and operations	31	16	16	20	8	0	8	52	31	25
2020	Human resources	28	38	11	11	6	6	0	71	18	18
2020	Information technology	19	0	20	31	20	0	9	21	56	10
2020	Policy	30	24	30	8	0	0	8	59	9	13
2020	Project management	39	51	0	0	10	0	0	90	10	10
2020	Other services to the public	28	18	14	5	18	5	13	56	28	22
2020	None of the above	47	23	18	0	12	0	0	70	12	17
2019	Client contact centre	10	8	56	0	18	0	8	20	20	11
2019	Federal regulators	15	30	13	15	21	0	7	49	38	47
2019	Compliance, inspection and enforcement	14	29	7	13	20	10	7	52	39	16
2019	Legal services	31	39	9	0	21	0	0	70	21	10
2019	Administration and operations	19	26	14	14	14	5	9	53	31	22
2019	Information technology	47	26	9	0	18	0	0	73	18	11
2019	Policy	29	29	17	11	0	0	15	68	13	11
2019	Other services to the public	40	12	12	7	16	13	0	60	26	16
2019	None of the above	9	33	41	8	0	0	8	47	9	12
2018	Federal regulators	17	17	13	14	39	0	0	34	53	29
2018	Compliance, inspection and enforcement	36	16	16	5	16	5	5	58	24	19
2018	Legal services	28	0	20	10	41	0	0	28	51	10
2018	Administration and operations	41	24	16	0	8	10	0	73	9	12
2018	Other services to the public	25	25	25	12	6	6	0	54	20	16
2017	Federal regulators	17	28	22	10	23	0	0	45	33	32
2017	Compliance, inspection and enforcement	20	31	31	6	5	0	7	55	12	15
2017	Administration and operations	16	29	15	15	16	10	0	50	34	19
2017	Human resources	16	25	16	34	8	0	0	41	42	12
2014	Federal regulators	19	22	12	15	22	0	11	46	41	59
2014	Compliance, inspection and enforcement	0	25	26	42	0	0	8	27	45	12
2014	Communications or public affairs	33	17	0	25	8	0	17	60	40	12
2014	Legal services	16	23	15	8	30	0	7	43	41	13
2014	Administration and operations	28	10	25	17	9	10	0	43	30	21
2014	Other services to the public	7	0	24	38	30	0	0	7	68	13
2014	None of the above	5	15	16	37	15	11	0	23	59	19

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	65	14	13	5	2	0	2	81	6	64
2020	Compliance, inspection and enforcement	52	13	13	13	0	3	6	72	14	31
2020	Communications or public affairs	53	29	12	0	0	0	6	87	0	17
2020	Legal services	62	6	0	12	13	0	6	74	26	16
2020	Administration and operations	52	16	12	8	8	4	0	71	17	25
2020	Human resources	68	16	5	5	0	0	5	89	6	19
2020	Information technology	50	19	31	0	0	0	0	69	0	10
2020	Policy	47	16	30	8	0	0	0	62	8	13
2020	Project management	91	9	0	0	0	0	0	100	0	10
2020	Other services to the public	63	9	14	5	0	0	9	80	5	22
2020	None of the above	52	18	24	0	0	0	6	74	0	17
2019	Client contact centre	56	36	0	0	0	0	8	100	0	11
2019	Federal regulators	69	23	4	2	2	0	0	92	4	47
2019	Compliance, inspection and enforcement	44	43	6	0	7	0	0	87	7	16
2019	Legal services	51	18	0	21	10	0	0	69	31	10
2019	Administration and operations	57	13	13	9	0	0	9	77	9	23
2019	Information technology	73	9	0	9	0	0	9	90	10	11
2019	Policy	34	19	19	0	0	19	8	74	0	11
2019	Other services to the public	89	0	11	0	0	0	0	89	0	16
2019	None of the above	85	7	7	0	0	0	0	93	0	12

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	75	11	5	5	0	0	5	90	5	65
2020	Compliance, inspection and enforcement	52	28	13	3	3	0	0	80	7	31
2020	Communications or public affairs	65	29	0	6	0	0	0	94	6	17
2020	Legal services	62	25	13	0	0	0	0	87	0	16
2020	Administration and operations	59	20	12	8	0	0	0	80	8	25
2020	Human resources	58	15	21	0	0	0	5	78	0	19
2020	Information technology	49	10	10	31	0	0	0	59	31	10
2020	Policy	62	24	15	0	0	0	0	85	0	13
2020	Project management	100	0	0	0	0	0	0	100	0	10
2020	Other services to the public	73	4	9	4	4	0	5	81	9	22
2020	None of the above	64	12	6	0	6	6	6	86	7	17
2019	Client contact centre	56	36	0	0	0	0	8	100	0	11
2019	Federal regulators	61	27	8	0	2	0	2	89	2	47
2019	Compliance, inspection and enforcement	61	20	0	13	0	0	7	86	14	16
2019	Legal services	60	10	21	9	0	0	0	70	9	10
2019	Administration and operations	67	17	8	4	0	0	4	87	4	23
2019	Information technology	73	18	0	9	0	0	0	91	9	11
2019	Policy	16	46	10	0	0	10	18	87	0	11
2019	Other services to the public	59	19	17	5	0	0	0	78	5	16
2019	None of the above	69	17	7	7	0	0	0	85	7	12

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	83	3	5	3	0	5	2	92	3	65
2020	Compliance, inspection and enforcement	81	3	6	6	0	3	0	87	6	31
2020	Communications or public affairs	88	0	6	0	0	6	0	94	0	17
2020	Legal services	94	6	0	0	0	0	0	100	0	16
2020	Administration and operations	88	4	0	4	4	0	0	92	8	25
2020	Human resources	79	16	0	0	0	0	5	100	0	19
2020	Information technology	40	20	10	19	0	10	0	67	22	10
2020	Policy	77	8	8	0	0	0	8	91	0	13
2020	Project management	90	0	0	10	0	0	0	90	10	10
2020	Other services to the public	73	17	0	0	0	0	9	100	0	22
2020	None of the above	58	12	0	6	6	6	12	86	14	17
2019	Client contact centre	66	8	10	0	8	0	8	80	9	11
2019	Federal regulators	75	8	0	0	6	4	7	93	7	47
2019	Compliance, inspection and enforcement	73	0	7	7	0	6	7	84	8	16
2019	Legal services	81	9	0	0	10	0	0	90	10	10
2019	Administration and operations	84	8	0	0	0	4	4	100	0	23
2019	Information technology	82	0	9	0	0	9	0	90	0	11
2019	Policy	64	0	0	8	0	10	18	89	11	11
2019	Other services to the public	83	17	0	0	0	0	0	100	0	16
2019	None of the above	83	7	9	0	0	0	0	91	0	12

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	80	5	3	0	0	0	12	97	0	65
2020	Compliance, inspection and enforcement	87	0	0	0	0	0	13	100	0	31
2020	Communications or public affairs	65	5	18	0	0	0	12	80	0	17
2020	Legal services	87	0	6	0	0	0	6	93	0	16
2020	Administration and operations	76	12	4	4	0	4	0	91	4	25
2020	Human resources	74	16	0	0	0	0	11	100	0	19
2020	Information technology	80	20	0	0	0	0	0	100	0	10
2020	Policy	69	8	16	0	0	0	8	83	0	13
2020	Project management	90	10	0	0	0	0	0	100	0	10
2020	Other services to the public	82	9	0	0	0	0	9	100	0	22
2020	None of the above	59	18	0	0	0	6	18	100	0	17
2019	Client contact centre	91	0	0	0	0	0	9	100	0	10
2019	Federal regulators	83	0	0	0	0	2	15	100	0	47
2019	Compliance, inspection and enforcement	83	0	0	7	0	6	5	92	8	16
2019	Legal services	100	0	0	0	0	0	0	100	0	10
2019	Administration and operations	73	9	0	0	0	0	18	100	0	22
2019	Information technology	82	0	0	0	9	0	9	90	10	11
2019	Policy	63	10	0	0	0	10	18	100	0	11
2019	Other services to the public	76	6	0	0	0	7	11	100	0	16
2019	None of the above	100	0	0	0	0	0	0	100	0	12

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	25	36	24	11	2	3	63	13	64
2020	Compliance, inspection and enforcement	26	51	16	3	0	3	80	3	31
2020	Communications or public affairs	6	83	0	11	0	0	89	11	17
2020	Legal services	38	37	13	6	0	6	80	7	16
2020	Administration and operations	48	28	16	0	4	4	79	4	25
2020	Human resources	37	52	11	0	0	0	89	0	19
2020	Information technology	19	41	10	19	10	0	60	30	10
2020	Policy	46	38	8	0	0	8	92	0	13
2020	Project management	49	31	10	0	10	0	79	10	10
2020	Other services to the public	36	27	23	4	0	9	70	5	22
2020	None of the above	35	42	12	6	6	0	76	12	17
2019	Client contact centre	28	28	26	0	8	10	62	9	11
2019	Federal regulators	38	36	19	3	4	0	73	8	47
2019	Compliance, inspection and enforcement	17	37	27	0	7	12	61	8	16
2019	Legal services	31	19	19	9	10	10	57	22	10
2019	Administration and operations	49	26	13	4	0	9	81	5	23
2019	Information technology	47	26	9	18	0	0	73	18	11
2019	Policy	26	29	36	10	0	0	55	10	11
2019	Other services to the public	33	46	11	11	0	0	79	11	16
2019	None of the above	34	40	17	9	0	0	74	9	12
2018	Federal regulators	26	11	23	20	19	0	37	40	29
2018	Compliance, inspection and enforcement	38	34	23	6	0	0	71	6	18
2018	Legal services	39	10	10	31	10	0	49	41	10
2018	Administration and operations	49	35	8	8	0	0	84	8	12
2018	Other services to the public	32	56	0	12	0	0	88	12	16
2017	Federal regulators	14	49	18	8	9	2	64	17	32
2017	Compliance, inspection and enforcement	39	44	17	0	0	0	83	0	15
2017	Administration and operations	31	29	20	15	0	5	63	16	19
2017	Human resources	25	51	16	8	0	0	76	8	12

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	43	42	6	6	2	0	86	8	64
2020	Compliance, inspection and enforcement	53	27	17	0	0	3	83	0	30
2020	Communications or public affairs	36	59	0	5	0	0	95	5	17
2020	Legal services	56	31	6	6	0	0	87	6	16
2020	Administration and operations	60	20	12	4	4	0	80	8	25
2020	Human resources	64	31	5	0	0	0	95	0	19
2020	Information technology	18	41	10	10	10	10	66	23	10
2020	Policy	38	32	15	7	0	8	76	7	13
2020	Project management	79	0	0	21	0	0	79	21	10
2020	Other services to the public	57	28	10	0	5	0	86	5	21
2020	None of the above	53	30	12	0	6	0	82	6	17
2019	Client contact centre	48	28	16	0	8	0	76	8	11
2019	Federal regulators	42	36	10	10	2	0	78	12	47
2019	Compliance, inspection and enforcement	31	51	6	6	7	0	82	13	16
2019	Legal services	49	30	10	0	10	0	79	10	10
2019	Administration and operations	49	46	0	4	0	0	96	4	23
2019	Information technology	64	18	18	0	0	0	82	0	11
2019	Policy	26	47	27	0	0	0	73	0	11
2019	Other services to the public	46	43	5	0	5	0	89	5	16
2019	None of the above	28	63	0	9	0	0	91	9	12
2018	Federal regulators	22	42	17	10	8	0	64	18	29
2018	Compliance, inspection and enforcement	43	35	5	5	0	11	88	6	19
2018	Legal services	31	28	10	10	10	10	66	23	10
2018	Administration and operations	59	24	16	0	0	0	84	0	12
2018	Other services to the public	56	38	0	0	6	0	94	6	16
2017	Federal regulators	39	32	19	5	2	2	73	7	32
2017	Compliance, inspection and enforcement	54	33	13	0	0	0	87	0	14
2017	Administration and operations	41	45	14	0	0	0	86	0	19
2017	Human resources	33	50	17	0	0	0	83	0	12
2014	Federal regulators	52	25	12	3	8	0	77	11	59
2014	Compliance, inspection and enforcement	26	26	49	0	0	0	51	0	12
2014	Communications or public affairs	58	25	8	0	0	8	91	0	12
2014	Legal services	39	46	16	0	0	0	84	0	13
2014	Administration and operations	48	43	5	4	0	0	91	4	21
2014	Other services to the public	46	39	8	7	0	0	85	7	13
2014	None of the above	33	47	5	5	5	5	84	11	19

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	40	46	8	5	0	2	88	5	65
2020	Compliance, inspection and enforcement	55	23	13	3	0	7	83	3	31
2020	Communications or public affairs	53	41	0	0	0	6	100	0	17
2020	Legal services	50	44	6	0	0	0	94	0	16
2020	Administration and operations	68	16	12	0	4	0	84	4	25
2020	Human resources	62	33	6	0	0	0	94	0	18
2020	Information technology	18	51	10	0	10	10	77	11	10
2020	Policy	54	39	0	0	0	7	100	0	13
2020	Project management	70	10	10	0	0	10	89	0	10
2020	Other services to the public	60	27	4	4	0	4	91	5	22
2020	None of the above	47	29	18	0	6	0	76	6	17
2019	Client contact centre	38	44	10	0	8	0	82	8	11
2019	Federal regulators	50	29	12	4	2	2	81	6	47
2019	Compliance, inspection and enforcement	27	59	8	0	0	6	92	0	15
2019	Legal services	40	28	31	0	0	0	69	0	10
2019	Administration and operations	58	38	4	0	0	0	96	0	23
2019	Information technology	82	0	18	0	0	0	82	0	11
2019	Policy	36	64	0	0	0	0	100	0	11
2019	Other services to the public	60	35	0	5	0	0	95	5	16
2019	None of the above	20	72	8	0	0	0	92	0	11
2018	Federal regulators	26	38	20	7	4	3	67	12	29
2018	Compliance, inspection and enforcement	48	36	11	0	0	5	89	0	19
2018	Legal services	39	10	41	0	0	10	54	0	10
2018	Administration and operations	68	24	8	0	0	0	92	0	12
2018	Other services to the public	63	38	0	0	0	0	100	0	16
2017	Federal regulators	41	25	24	2	2	6	70	5	32
2017	Compliance, inspection and enforcement	64	31	5	0	0	0	95	0	15
2017	Administration and operations	41	29	20	0	0	10	77	0	19
2017	Human resources	50	24	16	9	0	0	75	9	12
2014	Federal regulators	52	34	11	0	2	2	87	2	59
2014	Compliance, inspection and enforcement	17	42	41	0	0	0	59	0	12
2014	Communications or public affairs	50	8	25	8	0	8	63	9	12
2014	Legal services	46	54	0	0	0	0	100	0	13
2014	Administration and operations	54	42	4	0	0	0	96	0	21
2014	Other services to the public	54	23	8	7	0	7	83	8	13
2014	None of the above	39	41	16	5	0	0	79	5	19

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	35	39	15	5	2	5	78	7	65
2020	Compliance, inspection and enforcement	52	29	10	3	0	6	86	3	31
2020	Communications or public affairs	37	32	12	6	0	13	79	7	16
2020	Legal services	25	56	13	0	0	6	87	0	16
2020	Administration and operations	48	32	8	0	8	4	83	8	25
2020	Human resources	53	36	11	0	0	0	89	0	19
2020	Information technology	18	41	20	0	10	10	66	11	10
2020	Policy	46	15	16	0	0	23	80	0	13
2020	Project management	70	0	20	0	0	10	78	0	10
2020	Other services to the public	37	31	5	4	9	14	79	16	22
2020	None of the above	47	23	12	0	0	18	85	0	17

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	22	9	6	3	5	3	80	10	65
2020	Compliance, inspection and enforcement	48	33	7	3	0	0	9	90	3	31
2020	Communications or public affairs	47	29	6	6	0	12	0	86	7	17
2020	Legal services	62	19	6	0	0	6	6	93	0	16
2020	Administration and operations	60	16	8	4	8	4	0	79	13	25
2020	Human resources	64	15	11	0	0	0	11	88	0	19
2020	Information technology	39	31	20	0	10	0	0	69	10	10
2020	Policy	54	32	7	0	0	0	8	93	0	13
2020	Project management	70	10	10	0	0	10	0	89	0	10
2020	Other services to the public	51	26	4	4	0	14	0	90	5	22
2020	None of the above	47	24	12	0	12	6	0	75	13	17

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	60	26	6	4	3	86	8	65
2020	Compliance, inspection and enforcement	68	16	10	6	0	84	6	31
2020	Communications or public affairs	70	30	0	0	0	100	0	17
2020	Legal services	69	24	0	6	0	94	6	16
2020	Administration and operations	58	29	8	0	4	87	4	24
2020	Human resources	63	37	0	0	0	100	0	19
2020	Information technology	40	20	10	19	10	60	30	10
2020	Policy	61	39	0	0	0	100	0	13
2020	Project management	79	0	10	10	0	79	10	10
2020	Other services to the public	68	27	4	0	0	96	0	22
2020	None of the above	65	23	6	0	6	88	6	17
2019	Client contact centre	48	36	8	8	0	84	8	11
2019	Federal regulators	55	27	6	6	6	82	12	47
2019	Compliance, inspection and enforcement	24	50	14	13	0	73	13	16
2019	Legal services	51	49	0	0	0	100	0	10
2019	Administration and operations	75	16	9	0	0	91	0	23
2019	Information technology	69	10	10	10	0	80	10	10
2019	Policy	46	45	8	0	0	92	0	11
2019	Other services to the public	78	5	17	0	0	83	0	16
2019	None of the above	51	49	0	0	0	100	0	12
2018	Federal regulators	26	32	17	14	11	58	25	29
2018	Compliance, inspection and enforcement	51	33	5	11	0	84	11	19
2018	Legal services	49	20	0	20	10	69	31	10
2018	Administration and operations	59	16	16	8	0	76	8	12
2018	Other services to the public	63	19	0	6	12	81	19	16
2017	Federal regulators	43	25	16	9	6	69	15	32
2017	Compliance, inspection and enforcement	51	44	0	0	5	95	5	15
2017	Administration and operations	60	35	5	0	0	95	0	19
2017	Human resources	65	35	0	0	0	100	0	11
2014	Federal regulators	51	27	5	7	10	79	16	59
2014	Compliance, inspection and enforcement	26	49	25	0	0	75	0	12
2014	Communications or public affairs	58	42	0	0	0	100	0	12
2014	Legal services	69	31	0	0	0	100	0	13
2014	Administration and operations	52	33	15	0	0	85	0	21
2014	Other services to the public	46	24	23	7	0	69	7	13
2014	None of the above	28	57	0	16	0	84	16	19

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	50	30	15	0	5	0	80	5	65
2020	Compliance, inspection and enforcement	65	22	7	3	3	0	87	6	31
2020	Communications or public affairs	54	46	0	0	0	0	100	0	17
2020	Legal services	62	31	0	6	0	0	94	6	16
2020	Administration and operations	50	29	17	0	4	0	79	4	24
2020	Human resources	53	37	11	0	0	0	89	0	19
2020	Information technology	19	31	10	20	19	0	50	40	10
2020	Policy	54	38	8	0	0	0	92	0	13
2020	Project management	79	0	21	0	0	0	79	0	10
2020	Other services to the public	63	18	14	4	0	0	82	4	22
2020	None of the above	59	18	12	6	6	0	76	12	17
2019	Client contact centre	28	36	28	8	0	0	64	8	11
2019	Federal regulators	42	29	15	2	12	0	71	14	47
2019	Compliance, inspection and enforcement	12	51	12	13	13	0	63	25	16
2019	Legal services	40	60	0	0	0	0	100	0	10
2019	Administration and operations	66	17	9	4	4	0	83	9	23
2019	Information technology	73	0	18	9	0	0	73	9	11
2019	Policy	55	28	18	0	0	0	82	0	11
2019	Other services to the public	67	27	0	0	5	0	95	5	16
2019	None of the above	43	43	7	7	0	0	85	7	12
2018	Federal regulators	20	28	27	4	21	0	48	26	29
2018	Compliance, inspection and enforcement	43	34	11	6	6	0	77	11	18
2018	Legal services	39	20	10	20	10	0	59	31	10
2018	Administration and operations	59	16	16	0	8	0	76	8	12
2018	Other services to the public	63	19	0	6	12	0	81	19	16
2017	Federal regulators	13	37	20	16	15	0	50	31	32
2017	Compliance, inspection and enforcement	43	45	6	5	0	0	89	5	15
2017	Administration and operations	50	20	15	10	6	0	69	16	19
2017	Human resources	41	17	33	0	8	0	59	8	12
2014	Federal regulators	52	19	13	5	11	0	71	16	59
2014	Compliance, inspection and enforcement	17	41	34	8	0	0	58	8	12
2014	Communications or public affairs	33	42	17	8	0	0	75	8	12
2014	Legal services	61	31	0	0	0	8	100	0	13
2014	Administration and operations	48	32	13	0	0	6	86	0	21
2014	Other services to the public	31	22	24	7	15	0	53	22	13
2014	None of the above	6	58	10	16	10	0	64	26	19

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	46	36	12	2	3	83	5	64
2020	Compliance, inspection and enforcement	64	23	7	3	3	87	6	30
2020	Communications or public affairs	48	52	0	0	0	100	0	17
2020	Legal services	56	38	0	6	0	94	6	16
2020	Administration and operations	56	32	8	0	4	88	4	25
2020	Human resources	47	42	11	0	0	89	0	19
2020	Information technology	19	41	0	10	30	60	40	10
2020	Policy	47	46	8	0	0	92	0	13
2020	Project management	79	0	0	10	10	79	21	10
2020	Other services to the public	68	9	14	9	0	77	9	22
2020	None of the above	53	24	12	6	6	76	12	17
2019	Client contact centre	28	46	8	18	0	74	18	11
2019	Federal regulators	41	29	13	4	12	71	16	47
2019	Compliance, inspection and enforcement	19	51	5	13	13	70	25	16
2019	Legal services	49	40	10	0	0	90	0	10
2019	Administration and operations	62	30	4	0	4	91	4	23
2019	Information technology	73	0	18	9	0	73	9	11
2019	Policy	55	37	8	0	0	92	0	11
2019	Other services to the public	71	23	0	0	6	94	6	15
2019	None of the above	43	25	16	17	0	68	17	12
2018	Federal regulators	20	21	26	11	22	40	33	29
2018	Compliance, inspection and enforcement	47	37	5	5	5	84	11	19
2018	Legal services	39	31	10	10	10	69	20	10
2018	Administration and operations	59	16	16	0	8	76	8	12
2018	Other services to the public	57	25	0	6	12	81	19	16
2017	Federal regulators	19	36	14	13	18	56	30	32
2017	Compliance, inspection and enforcement	43	45	6	0	5	89	5	15
2017	Administration and operations	45	25	15	10	6	69	16	19
2017	Human resources	41	17	24	9	8	59	17	12
2014	Federal regulators	50	24	10	8	8	74	16	59
2014	Compliance, inspection and enforcement	17	58	17	8	0	75	8	12
2014	Communications or public affairs	41	34	8	17	0	75	17	12
2014	Legal services	61	31	0	8	0	92	8	13
2014	Administration and operations	40	45	9	6	0	85	6	20
2014	Other services to the public	31	30	16	22	0	62	22	13
2014	None of the above	6	68	5	15	5	75	20	19

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	43	36	12	6	3	0	0	78	9	65
2020	Compliance, inspection and enforcement	52	13	16	16	0	3	0	67	16	31
2020	Communications or public affairs	36	36	17	11	0	0	0	71	11	17
2020	Legal services	43	25	12	6	0	6	6	78	7	16
2020	Administration and operations	47	20	20	8	4	0	0	68	12	25
2020	Human resources	53	21	16	5	0	5	0	78	6	19
2020	Information technology	19	20	41	10	9	0	0	40	19	10
2020	Policy	39	31	14	16	0	0	0	70	16	13
2020	Project management	70	10	21	0	0	0	0	79	0	10
2020	Other services to the public	40	28	14	0	14	5	0	71	14	22
2020	None of the above	53	30	0	6	12	0	0	82	18	17
2019	Client contact centre	28	28	26	10	8	0	0	56	18	11
2019	Federal regulators	37	26	19	6	10	2	0	64	17	47
2019	Compliance, inspection and enforcement	13	37	21	18	7	0	5	52	26	16
2019	Legal services	19	40	21	9	10	0	0	60	19	10
2019	Administration and operations	52	23	13	4	9	0	0	74	13	23
2019	Information technology	45	18	18	9	0	9	0	70	10	11
2019	Policy	37	27	16	10	0	10	0	71	11	11
2019	Other services to the public	79	5	11	0	5	0	0	84	5	16
2019	None of the above	33	17	27	7	8	7	0	54	17	12
2018	Federal regulators	24	10	28	16	21	0	0	35	37	29
2018	Compliance, inspection and enforcement	51	27	5	5	11	0	0	78	16	19
2018	Legal services	31	20	8	20	20	0	0	51	41	10
2018	Administration and operations	41	24	8	8	8	10	0	73	18	12
2018	Other services to the public	57	19	0	0	19	6	0	80	20	16
2017	Federal regulators	23	26	15	14	22	0	0	49	36	32
2017	Compliance, inspection and enforcement	31	24	21	6	0	18	0	67	7	15
2017	Administration and operations	25	15	30	5	11	0	15	47	18	19
2017	Human resources	25	24	17	33	0	0	0	49	33	12
2014	Federal regulators	36	29	10	8	11	2	4	69	21	59
2014	Compliance, inspection and enforcement	26	33	17	16	0	0	8	64	18	12
2014	Communications or public affairs	16	33	0	34	0	8	8	60	40	12
2014	Legal services	46	23	8	15	8	0	0	69	23	13
2014	Administration and operations	43	34	4	13	6	0	0	77	19	21
2014	Other services to the public	31	22	8	0	30	0	8	59	33	13
2014	None of the above	22	36	10	16	15	0	0	58	32	19

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Federal regulators	20	46	34	65
2020	Compliance, inspection and enforcement	13	52	35	31
2020	Communications or public affairs	17	29	54	17
2020	Legal services	31	19	50	16
2020	Administration and operations	16	48	37	25
2020	Human resources	42	42	16	19
2020	Information technology	19	19	61	10
2020	Policy	30	24	47	13
2020	Project management	30	39	30	10
2020	Other services to the public	36	28	37	22
2020	None of the above	17	41	41	17
2019	Client contact centre	8	62	30	11
2019	Federal regulators	33	39	28	46
2019	Compliance, inspection and enforcement	38	19	43	16
2019	Legal services	0	60	40	10
2019	Administration and operations	30	32	38	23
2019	Information technology	0	64	36	11
2019	Policy	35	18	47	11
2019	Other services to the public	23	67	11	16
2019	None of the above	31	25	44	12
2018	Federal regulators	41	22	36	29
2018	Compliance, inspection and enforcement	30	21	49	19
2018	Legal services	41	10	49	10
2018	Administration and operations	24	49	27	12
2018	Other services to the public	31	44	25	16
2017	Federal regulators	24	31	45	32
2017	Compliance, inspection and enforcement	26	38	36	15
2017	Administration and operations	61	15	24	19
2017	Human resources	51	8	41	12
2014	Federal regulators	36	34	30	59
2014	Compliance, inspection and enforcement	24	67	9	12
2014	Communications or public affairs	25	25	50	12
2014	Legal services	15	55	30	13
2014	Administration and operations	32	62	6	21
2014	Other services to the public	38	31	31	13
2014	None of the above	20	32	47	19

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Federal regulators	16	38	39	0	0	8	13
2019	Federal regulators	21	7	59	0	7	7	15
2018	Federal regulators	18	41	41	0	0	0	12
2017	Administration and operations	8	17	51	8	16	0	11
2014	Federal regulators	27	30	39	0	9999	5	20

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	8	92	65
2020	Communications or public affairs	0	100	17
2020	Legal services	0	100	16
2020	Administration and operations	20	80	25
2019	Federal regulators	21	79	47
2019	Other services to the public	0	100	16
2018	Federal regulators	29	71	29

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	54	46	10

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	50	50	10

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	51	49	10

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	17	17	18	9	9	23	6	48	26	65
2020	Compliance, inspection and enforcement	23	13	12	0	6	39	6	67	11	31
2020	Communications or public affairs	24	18	0	0	0	47	12	100	0	17
2020	Legal services	6	12	19	19	0	32	13	32	34	16
2020	Administration and operations	20	8	16	16	4	8	28	43	32	25
2020	Human resources	16	21	5	0	0	47	11	88	0	19
2020	Information technology	19	10	10	10	9	41	0	50	33	10
2020	Policy	8	16	8	0	0	38	30	76	0	13
2020	Project management	29	0	30	10	0	20	10	42	15	10
2020	Other services to the public	18	9	0	0	9	45	18	75	25	22
2020	None of the above	23	6	6	0	6	47	12	70	15	17
2019	Client contact centre	20	10	8	0	8	28	26	66	17	11
2019	Federal regulators	13	15	11	18	14	22	7	39	45	47
2019	Compliance, inspection and enforcement	25	6	20	6	14	30	0	44	28	16
2019	Legal services	10	9	19	9	0	31	21	41	19	10
2019	Administration and operations	23	16	17	17	4	18	4	50	28	23
2019	Information technology	36	0	17	9	0	38	0	59	15	11
2019	Policy	27	10	10	8	0	28	18	67	15	11
2019	Other services to the public	20	19	17	7	0	24	13	63	11	16
2019	None of the above	9	27	24	0	0	23	17	60	0	12
2018	Federal regulators	17	23	24	15	8	7	7	46	27	29
2018	Compliance, inspection and enforcement	32	14	16	0	5	32	0	68	8	19
2018	Legal services	10	0	8	10	10	41	20	26	53	10
2018	Administration and operations	49	0	16	8	0	27	0	67	11	12
2018	Other services to the public	13	13	25	6	6	38	0	41	20	16
2017	Federal regulators	11	12	23	8	9	26	11	36	27	32
2017	Compliance, inspection and enforcement	25	20	11	0	0	38	6	80	0	15
2017	Administration and operations	20	10	30	6	0	34	0	46	8	19
2017	Human resources	16	26	8	0	0	41	8	84	0	12
2014	Federal regulators	20	12	8	12	21	23	3	43	46	59
2014	Compliance, inspection and enforcement	0	17	0	8	16	51	9	42	58	12
2014	Communications or public affairs	0	17	16	8	0	50	8	40	20	12
2014	Legal services	9	0	37	8	15	31	0	13	32	13
2014	Administration and operations	14	28	23	4	12	10	9	53	20	21
2014	Other services to the public	30	7	0	31	7	24	0	50	50	13
2014	None of the above	10	15	5	16	11	32	11	44	47	19

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	42	32	6	11	6	3	0	76	17	65
2020	Compliance, inspection and enforcement	55	13	9	3	0	20	0	84	4	31
2020	Communications or public affairs	35	42	5	0	0	12	6	93	0	17
2020	Legal services	43	19	13	0	0	25	0	83	0	16
2020	Administration and operations	36	28	20	0	4	4	8	72	5	25
2020	Human resources	43	32	16	0	0	10	0	82	0	19
2020	Information technology	19	10	30	0	10	31	0	43	15	10
2020	Policy	55	38	0	0	0	0	7	100	0	13
2020	Project management	70	0	20	10	0	0	0	70	10	10
2020	Other services to the public	55	14	9	0	9	13	0	79	11	22
2020	None of the above	35	29	6	6	6	18	0	78	14	17
2019	Client contact centre	45	29	18	9	0	0	0	74	9	10
2019	Federal regulators	29	28	12	15	13	4	0	59	29	47
2019	Compliance, inspection and enforcement	38	25	17	7	0	13	0	72	8	16
2019	Legal services	21	49	19	0	0	0	10	78	0	10
2019	Administration and operations	40	34	21	4	0	0	0	74	4	23
2019	Information technology	53	9	29	0	0	9	0	68	0	11
2019	Policy	37	37	8	0	0	18	0	90	0	11
2019	Other services to the public	52	19	11	0	0	17	0	86	0	16
2019	None of the above	19	42	40	0	0	0	0	60	0	12
2018	Federal regulators	26	37	7	15	12	3	0	66	27	29
2018	Compliance, inspection and enforcement	43	19	16	5	0	16	0	74	6	19
2018	Legal services	39	0	0	20	0	20	20	65	35	10
2018	Administration and operations	59	16	16	8	0	0	0	76	8	12
2018	Other services to the public	50	19	19	12	0	0	0	69	12	16
2017	Federal regulators	35	13	28	8	7	6	4	53	16	31
2017	Compliance, inspection and enforcement	61	27	7	0	5	0	0	88	5	14
2017	Administration and operations	38	21	21	5	0	15	0	69	6	18
2017	Human resources	25	34	24	0	0	17	0	71	0	12
2014	Federal regulators	32	23	15	5	21	3	0	57	28	59
2014	Compliance, inspection and enforcement	26	26	32	9	0	9	0	56	9	12
2014	Communications or public affairs	25	34	16	17	0	8	0	64	18	12
2014	Legal services	16	30	15	16	8	15	0	55	28	13
2014	Administration and operations	32	39	14	9	0	6	0	75	9	21
2014	Other services to the public	38	7	16	0	31	8	0	50	33	13
2014	None of the above	17	25	21	16	5	15	0	50	25	19

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	17
2020	Legal services	100	16
2020	Information technology	100	10
2020	Other services to the public	100	22
2019	Compliance, inspection and enforcement	100	16
2019	Legal services	100	10
2019	Administration and operations	100	23
2019	Policy	100	11

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	21	11	20	6	6	28	8	50	19	65
2020	Compliance, inspection and enforcement	27	10	19	3	0	36	6	63	5	31
2020	Communications or public affairs	24	12	6	0	0	47	12	86	0	17
2020	Legal services	19	12	13	0	0	44	13	71	0	16
2020	Administration and operations	28	20	12	4	4	20	12	70	12	25
2020	Human resources	16	16	5	0	0	52	11	86	0	19
2020	Information technology	19	10	19	0	0	51	0	60	0	10
2020	Policy	8	8	17	0	0	34	33	50	0	12
2020	Project management	29	0	40	0	0	20	10	42	0	10
2020	Other services to the public	14	9	9	0	0	50	18	71	0	22
2020	None of the above	23	6	6	0	6	47	12	70	15	17
2019	Client contact centre	28	10	8	0	8	28	18	71	15	11
2019	Federal regulators	20	12	23	2	6	29	9	51	13	47
2019	Compliance, inspection and enforcement	24	19	13	0	0	37	7	77	0	16
2019	Administration and operations	27	16	26	0	0	31	0	63	0	23
2019	Information technology	36	9	17	0	0	38	0	73	0	11
2019	Policy	16	10	26	0	0	30	18	50	0	11
2019	Other services to the public	20	24	12	12	0	24	7	65	18	16
2019	None of the above	9	25	33	0	0	23	9	51	0	12
2018	Federal regulators	26	18	17	3	12	13	11	58	20	29
2018	Compliance, inspection and enforcement	22	19	22	0	0	38	0	65	0	19
2018	Legal services	20	0	18	0	10	41	10	42	21	10
2018	Administration and operations	57	8	0	0	0	35	0	100	0	12
2018	Other services to the public	20	0	26	0	7	33	14	38	12	15
2017	Federal regulators	13	4	28	0	4	37	14	35	8	32
2017	Compliance, inspection and enforcement	21	13	5	0	0	53	8	86	0	14
2017	Administration and operations	15	10	30	0	0	34	10	46	0	19
2017	Human resources	8	43	17	0	0	33	0	75	0	12
2014	Federal regulators	30	10	15	2	8	31	3	62	15	59
2014	Compliance, inspection and enforcement	0	17	9	9	7	41	17	41	38	12
2014	Communications or public affairs	16	17	8	0	0	50	8	80	0	12
2014	Legal services	16	16	8	8	0	38	15	67	16	13
2014	Administration and operations	19	33	14	0	0	25	9	78	0	21
2014	Other services to the public	23	7	39	0	7	16	7	39	10	13
2014	None of the above	5	26	11	5	0	42	11	67	11	19

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	40	28	16	3	6	8	0	73	10	65
2020	Compliance, inspection and enforcement	55	20	6	6	0	13	0	86	7	31
2020	Communications or public affairs	41	30	11	0	0	12	6	86	0	17
2020	Legal services	50	19	13	0	0	19	0	85	0	16
2020	Administration and operations	47	20	20	0	4	4	4	74	5	25
2020	Human resources	37	21	21	5	0	15	0	69	6	19
2020	Information technology	19	20	19	0	10	31	0	57	15	10
2020	Policy	68	25	0	0	0	7	0	100	0	12
2020	Project management	59	0	41	0	0	0	0	59	0	10
2020	Other services to the public	37	36	9	4	0	9	5	84	5	22
2020	None of the above	35	29	6	0	6	24	0	84	8	17
2019	Client contact centre	38	28	16	8	0	10	0	74	9	11
2019	Federal regulators	43	20	25	0	6	6	0	66	6	47
2019	Compliance, inspection and enforcement	38	38	6	0	0	18	0	93	0	15
2019	Legal services	40	30	19	0	0	0	10	78	0	10
2019	Administration and operations	49	21	21	0	0	9	0	77	0	23
2019	Information technology	53	9	29	0	0	9	0	68	0	11
2019	Policy	46	37	17	0	0	0	0	83	0	11
2019	Other services to the public	46	31	5	5	0	12	0	88	6	16
2019	None of the above	9	32	42	0	0	7	9	50	0	12
2018	Federal regulators	33	28	11	3	12	10	4	70	17	29
2018	Compliance, inspection and enforcement	43	19	16	0	0	22	0	79	0	19
2018	Legal services	49	0	10	10	0	20	10	71	15	10
2018	Administration and operations	67	8	8	0	0	16	0	90	0	12
2018	Other services to the public	63	19	12	6	0	0	0	81	6	16
2017	Federal regulators	25	37	12	2	6	14	4	75	11	32
2017	Compliance, inspection and enforcement	45	49	5	0	0	0	0	95	0	15
2017	Administration and operations	41	20	25	0	0	14	0	71	0	19
2017	Human resources	16	51	24	0	0	8	0	73	0	12
2014	Federal regulators	45	22	15	3	8	6	0	72	12	59
2014	Compliance, inspection and enforcement	26	26	24	9	0	16	0	61	10	12
2014	Communications or public affairs	41	17	8	0	0	34	0	87	0	12
2014	Legal services	31	23	15	8	0	16	8	71	10	13
2014	Administration and operations	34	32	23	0	0	10	0	74	0	21
2014	Other services to the public	30	23	32	0	7	7	0	58	8	13
2014	None of the above	11	51	11	5	0	22	0	80	6	19

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	61	14	9	6	8	2	76	14	65
2020	Compliance, inspection and enforcement	55	19	19	0	6	0	75	6	31
2020	Communications or public affairs	64	18	12	0	6	0	82	6	17
2020	Legal services	69	0	19	6	6	0	69	13	16
2020	Administration and operations	64	4	16	0	8	8	74	9	25
2020	Human resources	58	21	16	5	0	0	79	5	19
2020	Information technology	19	30	20	0	31	0	49	31	10
2020	Policy	54	23	8	0	15	0	77	15	13
2020	Project management	69	0	20	0	10	0	69	10	10
2020	Other services to the public	68	9	4	5	9	5	81	14	22
2020	None of the above	59	11	12	12	0	6	75	13	17

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	50	28	12	5	5	0	78	9	65
2020	Compliance, inspection and enforcement	55	22	16	3	3	0	77	7	31
2020	Communications or public affairs	58	30	12	0	0	0	88	0	17
2020	Legal services	49	12	32	6	0	0	62	6	16
2020	Administration and operations	60	20	8	0	8	4	83	9	25
2020	Human resources	69	21	5	5	0	0	90	5	19
2020	Information technology	39	20	20	0	20	0	59	20	10
2020	Policy	24	53	15	8	0	0	77	8	13
2020	Project management	59	30	10	0	0	0	90	0	10
2020	Other services to the public	76	14	0	5	0	5	95	5	21
2020	None of the above	47	41	6	6	0	0	88	6	17
2019	Client contact centre	42	10	30	10	0	8	56	11	11
2019	Federal regulators	58	29	11	0	2	0	87	2	47
2019	Compliance, inspection and enforcement	68	27	6	0	0	0	94	0	16
2019	Legal services	40	28	21	0	10	0	69	10	10
2019	Administration and operations	67	9	12	0	4	9	82	5	23
2019	Information technology	65	26	0	9	0	0	91	9	11
2019	Policy	28	20	31	12	9	0	48	21	10
2019	Other services to the public	63	25	0	12	0	0	88	12	16
2019	None of the above	45	41	0	7	7	0	85	15	12
2018	Federal regulators	54	28	3	10	4	0	82	15	29
2018	Compliance, inspection and enforcement	37	27	25	11	0	0	64	11	19
2018	Legal services	28	31	0	10	31	0	59	41	10
2018	Administration and operations	27	35	9	9	9	11	70	20	11
2018	Other services to the public	44	31	19	0	0	6	80	0	16
2017	Federal regulators	42	29	15	0	14	0	71	14	32
2017	Compliance, inspection and enforcement	37	26	26	6	5	0	62	11	15
2017	Administration and operations	25	29	32	5	0	10	60	5	19
2017	Human resources	42	17	24	0	16	0	59	16	12

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	25	14	32	17	12	0	0	39	29	65
2020	Compliance, inspection and enforcement	30	33	25	12	0	0	0	63	12	31
2020	Communications or public affairs	24	12	30	29	6	0	0	36	35	17
2020	Legal services	19	18	31	19	13	0	0	37	31	16
2020	Administration and operations	24	28	24	12	8	0	4	54	21	25
2020	Human resources	27	21	11	26	16	0	0	47	42	19
2020	Information technology	0	0	30	50	20	0	0	0	70	10
2020	Policy	0	54	16	30	0	0	0	54	30	13
2020	Project management	59	20	20	0	0	0	0	80	0	10
2020	Other services to the public	28	14	29	9	14	0	5	45	25	21
2020	None of the above	12	29	18	24	18	0	0	41	41	17
2019	Client contact centre	40	28	8	16	0	0	8	74	17	11
2019	Federal regulators	30	23	22	12	13	0	0	53	25	47
2019	Compliance, inspection and enforcement	14	32	17	24	13	0	0	46	37	16
2019	Legal services	30	21	0	10	39	0	0	51	49	10
2019	Administration and operations	37	29	9	13	13	0	0	66	26	23
2019	Information technology	26	18	29	18	9	0	0	44	27	11
2019	Policy	49	29	10	12	0	0	0	78	12	10
2019	Other services to the public	73	6	0	16	5	0	0	79	21	16
2019	None of the above	28	34	7	0	30	0	0	62	30	12
2018	Federal regulators	15	14	30	15	27	0	0	29	41	29
2018	Compliance, inspection and enforcement	16	36	27	16	5	0	0	52	21	19
2018	Legal services	10	10	31	18	31	0	0	20	49	10
2018	Administration and operations	16	35	41	8	0	0	0	51	8	12
2018	Other services to the public	19	25	6	31	19	0	0	44	50	16
2017	Federal regulators	24	22	22	11	18	3	0	48	30	32
2017	Compliance, inspection and enforcement	25	12	38	19	6	0	0	37	25	15
2017	Administration and operations	15	19	26	16	20	0	5	36	37	19
2017	Human resources	8	25	25	25	16	0	0	33	42	12

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	39	23	20	12	6	0	0	62	19	65
2020	Compliance, inspection and enforcement	43	26	19	9	3	0	0	69	12	31
2020	Communications or public affairs	18	24	24	35	0	0	0	42	35	17
2020	Legal services	19	31	6	19	25	0	0	50	44	16
2020	Administration and operations	24	28	32	12	0	0	4	55	12	25
2020	Human resources	43	11	15	32	0	0	0	53	32	19
2020	Information technology	0	10	20	40	30	0	0	10	69	10
2020	Policy	31	24	16	30	0	0	0	54	30	13
2020	Project management	49	30	10	10	0	0	0	80	10	10
2020	Other services to the public	31	23	27	9	4	0	5	57	14	22
2020	None of the above	41	24	18	0	18	0	0	64	18	17
2019	Client contact centre	58	10	24	0	0	0	8	74	0	11
2019	Federal regulators	41	18	18	10	13	0	0	60	22	47
2019	Compliance, inspection and enforcement	14	39	17	10	20	0	0	53	30	16
2019	Legal services	40	10	19	19	10	0	0	51	30	10
2019	Administration and operations	37	42	4	9	4	0	4	82	13	23
2019	Information technology	17	9	36	18	9	11	0	29	31	11
2019	Policy	48	30	10	12	0	0	0	78	12	10
2019	Other services to the public	67	23	5	0	5	0	0	89	5	16
2019	None of the above	46	17	15	0	23	0	0	62	23	12
2018	Federal regulators	30	17	16	18	19	0	0	47	37	29
2018	Compliance, inspection and enforcement	27	25	26	11	5	5	0	55	17	19
2018	Legal services	20	0	20	28	31	0	0	20	59	10
2018	Administration and operations	29	27	27	9	9	0	0	56	18	11
2018	Other services to the public	44	0	6	13	31	0	6	47	46	16
2017	Federal regulators	22	24	29	12	9	0	3	48	22	31
2017	Compliance, inspection and enforcement	31	26	24	0	19	0	0	57	19	15
2017	Administration and operations	34	20	21	0	20	0	5	57	21	19
2017	Human resources	16	43	8	8	24	0	0	59	33	12

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	30	24	28	8	9	0	2	54	17	64
2020	Compliance, inspection and enforcement	39	23	19	16	3	0	0	63	19	31
2020	Communications or public affairs	36	12	29	24	0	0	0	48	24	17
2020	Legal services	38	6	24	13	13	6	0	47	27	16
2020	Administration and operations	16	24	28	16	4	4	8	46	23	25
2020	Human resources	43	15	0	26	16	0	0	58	42	19
2020	Information technology	0	0	20	20	59	0	0	0	80	10
2020	Policy	39	30	23	8	0	0	0	69	8	13
2020	Project management	61	9	20	10	0	0	0	70	10	10
2020	Other services to the public	50	14	9	4	18	0	5	67	24	22
2020	None of the above	26	31	12	19	13	0	0	56	31	16
2019	Client contact centre	20	48	8	8	8	0	8	74	17	11
2019	Federal regulators	33	25	16	11	15	0	0	58	25	47
2019	Compliance, inspection and enforcement	21	25	17	23	14	0	0	46	37	16
2019	Administration and operations	28	36	26	0	9	0	0	65	9	22
2019	Information technology	20	17	9	27	27	0	0	36	55	11
2019	Policy	58	10	20	12	0	0	0	69	12	10
2019	Other services to the public	61	12	5	11	5	0	6	77	17	16
2019	None of the above	46	17	7	0	30	0	0	62	30	12
2018	Federal regulators	22	15	22	14	28	0	0	36	41	29
2018	Compliance, inspection and enforcement	20	21	38	11	5	0	5	43	17	19
2018	Legal services	20	0	31	18	31	0	0	20	49	10
2018	Administration and operations	9	18	18	47	9	0	0	27	56	11
2018	Other services to the public	25	13	19	12	31	0	0	38	44	16
2017	Federal regulators	27	19	19	10	22	0	3	48	33	32
2017	Compliance, inspection and enforcement	19	18	30	20	14	0	0	37	33	15
2017	Administration and operations	25	14	26	20	10	0	5	42	31	19
2017	Human resources	0	33	17	8	42	0	0	33	50	12

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	53	25	12	5	5	1	0	78	9	65
2020	Compliance, inspection and enforcement	59	23	15	3	0	0	0	82	3	31
2020	Communications or public affairs	36	24	35	6	0	0	0	59	6	17
2020	Legal services	37	25	19	13	6	0	0	62	19	16
2020	Administration and operations	48	12	28	4	0	0	8	65	4	25
2020	Human resources	45	33	6	6	6	0	6	82	12	18
2020	Information technology	19	41	20	9	0	0	10	67	10	10
2020	Policy	31	39	16	14	0	0	0	70	14	13
2020	Project management	90	10	0	0	0	0	0	100	0	10
2020	Other services to the public	68	9	9	4	4	0	5	81	9	22
2020	None of the above	52	12	18	6	12	0	0	64	18	17
2019	Client contact centre	58	26	8	0	0	0	8	91	0	11
2019	Federal regulators	53	24	13	4	6	0	0	77	10	47
2019	Compliance, inspection and enforcement	51	27	12	0	10	0	0	78	10	16
2019	Legal services	31	18	10	19	21	0	0	49	40	10
2019	Administration and operations	51	26	5	5	5	0	9	85	10	22
2019	Information technology	73	9	0	9	0	0	9	90	10	11
2019	Other services to the public	84	0	11	0	5	0	0	84	5	16
2019	None of the above	62	7	22	0	8	0	0	70	8	12
2018	Federal regulators	39	18	25	13	5	0	0	57	18	29
2018	Compliance, inspection and enforcement	49	11	11	11	0	0	17	73	13	18
2018	Legal services	20	31	10	8	31	0	0	51	39	10
2018	Administration and operations	35	20	18	9	0	0	18	68	11	11
2018	Other services to the public	63	12	13	0	12	0	0	75	12	16
2017	Federal regulators	36	17	20	5	8	0	13	62	15	31
2017	Compliance, inspection and enforcement	49	26	19	0	0	0	6	80	0	15
2017	Administration and operations	40	36	10	5	0	0	10	84	5	19
2017	Human resources	49	17	8	26	0	0	0	66	26	12

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	42	23	23	4	8	0	65	12	65
2020	Compliance, inspection and enforcement	49	23	22	6	0	0	72	6	31
2020	Communications or public affairs	29	42	17	6	6	0	71	12	17
2020	Legal services	31	19	6	31	13	0	50	44	16
2020	Administration and operations	36	12	19	16	12	4	50	30	25
2020	Human resources	37	42	11	5	5	0	79	11	19
2020	Information technology	19	10	40	20	10	0	30	31	10
2020	Policy	31	24	24	15	7	0	54	22	13
2020	Project management	80	10	10	0	0	0	90	0	10
2020	Other services to the public	59	14	9	18	0	0	72	18	22
2020	None of the above	29	30	24	12	6	0	58	18	17
2019	Client contact centre	48	28	8	8	0	8	83	9	11
2019	Federal regulators	45	31	15	2	6	0	76	8	47
2019	Compliance, inspection and enforcement	34	32	23	11	0	0	66	11	15
2019	Legal services	31	9	19	9	31	0	40	40	10
2019	Administration and operations	40	26	21	4	9	0	66	13	23
2019	Information technology	73	18	0	9	0	0	91	9	11
2019	Policy	34	28	18	20	0	0	62	20	11
2019	Other services to the public	73	11	11	0	5	0	84	5	16
2019	None of the above	34	35	22	0	8	0	70	8	12
2018	Federal regulators	28	36	13	10	13	0	64	23	28
2018	Compliance, inspection and enforcement	47	16	11	16	5	5	67	22	19
2018	Legal services	20	10	18	10	41	0	31	51	10
2018	Administration and operations	26	65	0	9	0	0	91	9	11
2018	Other services to the public	50	12	13	13	12	0	63	25	16
2017	Federal regulators	31	43	15	9	2	0	74	12	32
2017	Compliance, inspection and enforcement	37	32	25	6	0	0	69	6	15
2017	Administration and operations	25	39	10	10	10	5	68	21	19
2017	Human resources	50	16	17	0	17	0	66	17	12

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	38	23	12	11	13	0	3	63	24	64
2020	Compliance, inspection and enforcement	35	27	19	10	6	0	3	64	17	31
2020	Communications or public affairs	53	24	11	6	6	0	0	77	12	17
2020	Legal services	37	13	19	12	13	0	6	53	27	16
2020	Administration and operations	40	8	20	12	12	0	8	52	26	25
2020	Human resources	48	27	15	0	5	0	5	78	6	19
2020	Information technology	30	10	19	10	10	0	20	50	26	10
2020	Policy	47	0	23	0	14	0	16	55	17	13
2020	Project management	81	19	0	0	0	0	0	100	0	10
2020	Other services to the public	27	27	14	5	5	0	23	70	12	22
2020	None of the above	58	18	18	0	0	6	0	81	0	17

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	45	32	14	6	3	0	0	77	9	64
2020	Compliance, inspection and enforcement	36	35	22	3	3	0	0	71	7	31
2020	Communications or public affairs	36	12	36	17	0	0	0	48	17	17
2020	Legal services	37	38	25	0	0	0	0	75	0	16
2020	Administration and operations	43	24	12	4	4	0	12	77	9	25
2020	Human resources	48	36	11	5	0	0	0	84	5	19
2020	Information technology	28	41	10	0	20	0	0	69	20	10
2020	Policy	23	40	31	7	0	0	0	62	7	13
2020	Project management	69	0	20	10	0	0	0	69	10	10
2020	Other services to the public	60	18	0	14	5	0	5	81	19	22
2020	None of the above	47	12	12	12	6	6	6	66	20	17
2019	Client contact centre	40	26	18	8	0	0	8	72	9	11
2019	Federal regulators	45	22	18	4	9	0	2	68	13	47
2019	Compliance, inspection and enforcement	26	46	6	0	15	8	0	77	16	15
2019	Legal services	61	0	18	10	10	0	0	61	21	10
2019	Administration and operations	41	38	13	4	0	0	4	82	4	23
2019	Information technology	54	18	9	0	18	0	0	73	18	11
2019	Policy	37	40	22	0	0	0	0	78	0	10
2019	Other services to the public	46	38	11	0	5	0	0	84	5	16
2019	None of the above	52	26	15	0	7	0	0	78	7	12
2018	Federal regulators	27	20	23	21	8	0	0	48	29	29
2018	Compliance, inspection and enforcement	44	26	23	6	0	0	0	70	6	16
2018	Legal services	49	20	20	0	10	0	0	69	10	10
2018	Administration and operations	33	32	35	0	0	0	0	65	0	12
2018	Other services to the public	44	31	19	0	6	0	0	75	6	16
2017	Federal regulators	27	39	16	11	7	0	0	65	18	32
2017	Compliance, inspection and enforcement	45	38	17	0	0	0	0	83	0	15
2017	Administration and operations	50	9	20	16	0	0	5	62	17	19
2017	Human resources	25	34	9	24	8	0	0	59	33	12

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	25	37	22	11	5	0	0	62	16	63
2020	Compliance, inspection and enforcement	39	32	13	16	0	0	0	71	16	31
2020	Communications or public affairs	30	29	23	18	0	0	0	59	18	17
2020	Legal services	25	30	13	19	6	6	0	59	27	16
2020	Administration and operations	32	36	16	8	4	0	4	71	13	25
2020	Human resources	27	31	26	11	5	0	0	58	16	19
2020	Information technology	0	20	30	40	10	0	0	20	50	10
2020	Policy	15	40	38	8	0	0	0	54	8	13
2020	Project management	51	39	0	0	10	0	0	90	10	10
2020	Other services to the public	27	32	18	14	4	0	5	62	19	22
2020	None of the above	41	24	12	12	12	0	0	64	24	17
2019	Client contact centre	42	9	18	22	0	0	9	56	25	10
2019	Federal regulators	28	34	17	10	9	0	2	64	19	47
2019	Compliance, inspection and enforcement	22	32	13	12	21	0	0	53	33	15
2019	Legal services	9	40	21	19	10	0	0	49	30	10
2019	Administration and operations	20	38	26	9	4	0	4	60	13	23
2019	Information technology	18	36	0	18	27	0	0	54	46	11
2019	Policy	37	30	33	0	0	0	0	67	0	10
2019	Other services to the public	66	18	5	11	0	0	0	84	11	16
2019	None of the above	28	40	17	0	16	0	0	68	16	12
2018	Federal regulators	19	24	11	13	32	0	0	43	45	29
2018	Compliance, inspection and enforcement	23	29	32	17	0	0	0	51	17	18
2018	Legal services	20	39	10	10	20	0	0	59	31	10
2018	Administration and operations	33	8	41	10	8	0	0	41	18	12
2018	Other services to the public	50	6	13	13	12	0	6	60	26	16
2017	Federal regulators	14	32	27	16	9	0	3	47	25	32
2017	Compliance, inspection and enforcement	31	38	12	6	13	0	0	69	19	15
2017	Administration and operations	35	30	10	15	5	0	5	69	21	19
2017	Human resources	25	25	9	25	16	0	0	50	42	12

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	39	33	19	5	5	0	0	72	9	64
2020	Compliance, inspection and enforcement	41	33	20	7	0	0	0	73	7	30
2020	Communications or public affairs	42	35	17	6	0	0	0	77	6	17
2020	Legal services	25	31	19	13	6	6	0	59	21	16
2020	Administration and operations	44	24	16	4	4	4	4	74	9	25
2020	Human resources	37	52	5	5	0	0	0	89	5	19
2020	Information technology	19	31	30	10	10	0	0	50	20	10
2020	Policy	30	16	55	0	0	0	0	45	0	13
2020	Project management	59	20	0	21	0	0	0	79	21	10
2020	Other services to the public	60	13	9	14	4	0	0	73	18	22
2020	None of the above	52	12	6	12	12	6	0	69	25	17
2019	Client contact centre	40	16	28	8	0	0	8	61	9	11
2019	Federal regulators	37	33	11	4	14	0	0	70	19	46
2019	Compliance, inspection and enforcement	35	29	15	13	8	0	0	64	21	15
2019	Legal services	60	0	9	21	10	0	0	60	31	10
2019	Administration and operations	37	42	9	9	4	0	0	79	13	23
2019	Information technology	29	26	27	9	9	0	0	54	18	11
2019	Policy	18	39	33	10	0	0	0	57	10	10
2019	Other services to the public	72	5	17	5	0	0	0	77	5	16
2019	None of the above	27	34	15	17	7	0	0	62	24	12
2018	Federal regulators	17	33	17	18	15	0	0	50	33	29
2018	Compliance, inspection and enforcement	39	6	21	28	6	0	0	45	34	18
2018	Legal services	39	31	10	0	20	0	0	69	20	10
2018	Administration and operations	24	35	24	8	0	0	8	65	9	12
2018	Other services to the public	63	19	6	6	6	0	0	81	13	16
2017	Federal regulators	27	33	20	9	11	0	0	60	20	32
2017	Compliance, inspection and enforcement	26	49	19	0	0	0	6	80	0	15
2017	Administration and operations	41	19	11	15	10	0	5	63	26	19
2017	Human resources	25	8	33	18	8	0	8	36	28	12

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	59	22	6	6	6	0	0	81	12	64
2020	Compliance, inspection and enforcement	53	19	19	9	0	0	0	72	9	31
2020	Communications or public affairs	42	40	18	0	0	0	0	82	0	17
2020	Legal services	62	19	6	6	0	6	0	86	7	16
2020	Administration and operations	60	8	20	4	4	0	4	71	9	25
2020	Human resources	53	21	11	10	5	0	0	74	15	19
2020	Information technology	30	40	10	10	10	0	0	69	20	10
2020	Policy	62	8	30	0	0	0	0	70	0	13
2020	Project management	59	41	0	0	0	0	0	100	0	10
2020	Other services to the public	59	14	9	9	5	0	5	76	14	22
2020	None of the above	58	24	6	0	12	0	0	82	12	17
2019	Client contact centre	30	44	0	0	18	0	8	80	20	11
2019	Federal regulators	49	26	15	2	8	0	0	74	10	46
2019	Compliance, inspection and enforcement	39	27	13	13	8	0	0	66	21	15
2019	Legal services	61	9	19	10	0	0	0	70	10	10
2019	Administration and operations	71	25	0	4	0	0	0	96	4	23
2019	Information technology	82	9	9	0	0	0	0	91	0	11
2019	Policy	39	39	22	0	0	0	0	78	0	10
2019	Other services to the public	61	11	13	16	0	0	0	71	16	16
2019	None of the above	62	15	9	7	7	0	0	76	15	12

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	25	36	16	14	9	0	61	24	64
2020	Compliance, inspection and enforcement	35	35	20	7	3	0	70	10	31
2020	Communications or public affairs	29	18	30	23	0	0	47	23	17
2020	Legal services	19	25	32	12	13	0	44	24	16
2020	Administration and operations	32	28	8	8	16	8	65	26	25
2020	Human resources	27	32	26	15	0	0	58	15	19
2020	Information technology	69	10	0	10	10	0	80	20	10
2020	Policy	8	31	46	8	8	0	39	16	13
2020	Project management	20	40	10	29	0	0	61	29	10
2020	Other services to the public	27	23	45	0	5	0	50	5	22
2020	None of the above	53	18	12	12	6	0	70	18	17

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	36	34	15	9	5	0	70	14	64
2020	Compliance, inspection and enforcement	36	32	25	7	0	0	68	7	31
2020	Communications or public affairs	35	48	0	12	5	0	82	18	17
2020	Legal services	44	32	18	0	6	0	76	6	16
2020	Administration and operations	24	28	28	8	4	8	56	13	25
2020	Human resources	37	11	36	11	5	0	48	16	19
2020	Information technology	30	31	19	10	10	0	60	20	10
2020	Policy	38	47	8	7	0	0	85	7	13
2020	Project management	69	10	10	10	0	0	80	10	10
2020	Other services to the public	31	32	14	5	14	5	66	19	22
2020	None of the above	53	6	24	12	6	0	58	18	17
2019	Client contact centre	38	28	8	8	10	8	72	20	11
2019	Federal regulators	34	39	13	7	6	0	74	13	46
2019	Compliance, inspection and enforcement	28	42	23	0	8	0	69	8	15
2019	Legal services	61	10	10	18	0	0	72	18	10
2019	Administration and operations	44	52	4	0	0	0	96	0	23
2019	Information technology	53	18	29	0	0	0	71	0	11
2019	Policy	55	18	18	10	0	0	72	10	11
2019	Other services to the public	76	13	0	6	6	0	89	11	15
2019	None of the above	60	24	0	8	7	0	84	16	12
2018	Federal regulators	54	18	17	3	7	0	72	11	29
2018	Compliance, inspection and enforcement	34	34	15	17	0	0	68	17	18
2018	Legal services	49	20	20	0	10	0	69	10	10
2018	Administration and operations	24	35	33	0	8	0	59	8	12
2018	Other services to the public	56	19	13	0	13	0	75	13	16
2017	Federal regulators	38	25	15	15	4	3	65	19	32
2017	Compliance, inspection and enforcement	45	18	23	6	7	0	63	14	15
2017	Administration and operations	45	5	31	10	5	5	52	16	19
2017	Human resources	33	17	8	17	25	0	50	42	12

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	66	17	14	0	2	2	84	2	64
2020	Compliance, inspection and enforcement	45	36	13	6	0	0	81	6	31
2020	Communications or public affairs	49	32	19	0	0	0	81	0	16
2020	Legal services	62	25	13	0	0	0	87	0	16
2020	Administration and operations	52	20	4	8	4	12	82	14	25
2020	Human resources	58	31	11	0	0	0	89	0	19
2020	Information technology	59	41	0	0	0	0	100	0	10
2020	Policy	45	23	16	16	0	0	68	16	13
2020	Project management	69	20	10	0	0	0	90	0	10
2020	Other services to the public	68	9	9	0	9	5	81	10	22
2020	None of the above	65	30	6	0	0	0	94	0	17
2019	Client contact centre	46	36	10	0	0	8	89	0	11
2019	Federal regulators	80	16	2	0	2	0	96	2	47
2019	Compliance, inspection and enforcement	51	34	15	0	0	0	85	0	15
2019	Legal services	81	10	9	0	0	0	91	0	10
2019	Administration and operations	83	13	0	4	0	0	96	4	23
2019	Information technology	64	18	0	0	18	0	82	18	11
2019	Policy	80	0	20	0	0	0	80	0	10
2019	Other services to the public	58	42	0	0	0	0	100	0	16
2019	None of the above	74	19	0	7	0	0	93	7	12
2018	Federal regulators	72	10	11	7	0	0	82	7	29
2018	Compliance, inspection and enforcement	60	17	6	6	11	0	77	17	18
2018	Legal services	31	20	10	8	31	0	51	39	10
2018	Administration and operations	51	33	8	0	0	8	91	0	12
2018	Other services to the public	69	25	6	0	0	0	94	0	16
2017	Federal regulators	83	10	3	0	4	0	93	4	32
2017	Compliance, inspection and enforcement	70	12	0	6	0	11	93	7	15
2017	Administration and operations	84	0	11	5	0	0	84	5	19
2017	Human resources	75	16	0	0	0	8	100	0	12

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	42	34	16	6	2	0	77	8	64
2020	Compliance, inspection and enforcement	51	32	10	7	0	0	83	7	30
2020	Communications or public affairs	37	25	31	6	0	0	62	6	16
2020	Legal services	43	25	13	19	0	0	68	19	16
2020	Administration and operations	45	17	25	13	0	0	62	13	24
2020	Human resources	37	47	11	5	0	0	84	5	19
2020	Information technology	69	20	10	0	0	0	90	0	10
2020	Policy	39	53	8	0	0	0	92	0	13
2020	Project management	69	31	0	0	0	0	100	0	10
2020	Other services to the public	41	40	5	0	9	5	86	10	22
2020	None of the above	58	36	6	0	0	0	94	0	17

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	73	8	5	2	0	0	13	93	2	64
2020	Compliance, inspection and enforcement	80	10	3	0	0	0	7	97	0	31
2020	Communications or public affairs	87	13	0	0	0	0	0	100	0	16
2020	Legal services	87	6	6	0	0	0	0	94	0	16
2020	Administration and operations	71	0	8	0	4	4	12	85	5	24
2020	Human resources	74	15	5	0	0	0	5	94	0	19
2020	Information technology	80	20	0	0	0	0	0	100	0	10
2020	Policy	69	8	16	0	0	0	8	83	0	13
2020	Project management	90	0	0	10	0	0	0	90	10	10
2020	Other services to the public	77	14	0	0	0	5	4	100	0	22
2020	None of the above	70	18	0	0	0	0	12	100	0	17
2019	Client contact centre	84	8	0	0	0	0	8	100	0	11
2019	Federal regulators	88	2	0	0	2	2	7	98	2	47
2019	Compliance, inspection and enforcement	80	8	8	0	0	0	5	92	0	15
2019	Administration and operations	83	13	0	0	0	0	4	100	0	23
2019	Information technology	82	9	0	0	9	0	0	91	9	11
2019	Policy	79	0	10	0	0	0	10	88	0	10
2019	Other services to the public	76	12	0	0	0	0	12	100	0	16
2019	None of the above	93	0	7	0	0	0	0	93	0	12
2018	Federal regulators	82	3	3	0	0	4	7	96	0	28
2018	Compliance, inspection and enforcement	66	11	0	17	0	0	6	82	18	18
2018	Legal services	80	10	0	10	0	0	0	90	10	10
2018	Administration and operations	84	8	0	0	0	0	8	100	0	12
2018	Other services to the public	75	6	6	0	6	0	6	87	7	16

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	86	3	2	3	5	0	2	90	8	63
2020	Compliance, inspection and enforcement	84	0	13	0	3	0	0	84	3	31
2020	Communications or public affairs	87	6	0	7	0	0	0	93	7	16
2020	Legal services	94	6	0	0	0	0	0	100	0	16
2020	Administration and operations	68	8	8	4	4	0	8	82	9	25
2020	Human resources	74	11	0	5	5	0	5	89	11	19
2020	Information technology	60	20	9	10	0	0	0	81	10	10
2020	Policy	85	0	8	0	0	0	8	91	0	13
2020	Project management	90	0	10	0	0	0	0	90	0	10
2020	Other services to the public	72	14	0	0	5	5	5	95	5	21
2020	None of the above	78	0	0	0	7	7	7	91	9	14
2019	Client contact centre	60	22	0	9	0	0	9	90	10	10
2019	Federal regulators	68	4	8	2	10	2	4	77	14	47
2019	Compliance, inspection and enforcement	80	13	7	0	0	0	0	93	0	16
2019	Legal services	72	9	10	9	0	0	0	81	9	10
2019	Administration and operations	82	9	5	0	0	0	5	95	0	21
2019	Information technology	73	0	18	0	9	0	0	73	9	11
2019	Policy	82	8	0	0	0	0	10	100	0	11
2019	Other services to the public	71	11	11	0	7	0	0	83	7	16
2019	None of the above	59	33	0	0	0	0	7	100	0	12
2018	Federal regulators	64	8	11	0	11	0	7	77	12	29
2018	Compliance, inspection and enforcement	66	17	6	6	0	0	6	88	6	18
2018	Legal services	69	10	0	10	10	0	0	80	20	10
2018	Administration and operations	59	16	8	0	0	0	16	90	0	12
2018	Other services to the public	88	0	0	0	13	0	0	88	13	16
2017	Federal regulators	79	9	2	7	0	0	3	91	7	32
2017	Compliance, inspection and enforcement	81	14	0	0	0	5	0	100	0	15
2017	Administration and operations	63	15	11	5	5	0	0	79	10	18
2017	Human resources	75	16	0	0	0	0	8	100	0	12

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	75	13	6	5	0	0	2	89	5	64
2020	Compliance, inspection and enforcement	75	19	3	3	0	0	0	94	3	31
2020	Communications or public affairs	81	13	0	7	0	0	0	93	7	16
2020	Legal services	68	25	6	0	0	0	0	94	0	16
2020	Administration and operations	76	4	8	4	0	0	8	87	4	25
2020	Human resources	53	26	15	0	0	0	5	84	0	19
2020	Information technology	59	20	0	10	10	0	0	80	20	10
2020	Policy	85	8	8	0	0	0	0	92	0	13
2020	Project management	79	0	10	10	0	0	0	79	10	10
2020	Other services to the public	73	18	0	0	0	5	5	100	0	22
2020	None of the above	76	12	6	0	0	6	0	94	0	17
2019	Client contact centre	76	0	8	8	0	0	8	83	9	11
2019	Federal regulators	63	15	13	0	7	0	2	80	7	47
2019	Compliance, inspection and enforcement	65	30	6	0	0	0	0	94	0	16
2019	Legal services	63	18	19	0	0	0	0	81	0	10
2019	Administration and operations	82	13	0	4	0	0	0	96	4	22
2019	Information technology	82	9	9	0	0	0	0	91	0	11
2019	Policy	82	8	0	0	0	0	10	100	0	11
2019	Other services to the public	70	17	5	7	0	0	0	88	7	16
2019	None of the above	62	38	0	0	0	0	0	100	0	12
2018	Federal regulators	58	26	11	3	2	0	0	84	6	29
2018	Compliance, inspection and enforcement	48	25	0	22	5	0	0	73	27	19
2018	Legal services	61	28	10	0	0	0	0	90	0	10
2018	Administration and operations	67	8	8	0	0	0	16	90	0	12
2018	Other services to the public	69	13	19	0	0	0	0	81	0	16
2017	Federal regulators	59	31	5	3	0	0	2	92	3	32
2017	Compliance, inspection and enforcement	82	12	0	0	6	0	0	94	6	15
2017	Administration and operations	60	19	16	0	5	0	0	80	5	19
2017	Human resources	66	17	0	0	8	0	8	91	9	12

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	70	13	8	0	6	2	2	86	6	64
2020	Compliance, inspection and enforcement	75	16	6	0	3	0	0	91	3	31
2020	Communications or public affairs	75	13	0	12	0	0	0	88	12	16
2020	Legal services	60	27	6	7	0	0	0	87	7	15
2020	Administration and operations	72	4	12	4	4	0	4	79	8	25
2020	Human resources	69	11	10	5	0	0	5	84	6	19
2020	Information technology	40	31	0	19	10	0	0	70	30	10
2020	Policy	77	7	16	0	0	0	0	84	0	13
2020	Project management	90	10	0	0	0	0	0	100	0	10
2020	Other services to the public	54	18	9	5	4	5	5	80	10	22
2020	None of the above	70	6	6	6	6	6	0	81	13	17
2019	Client contact centre	68	8	0	8	8	0	8	83	17	11
2019	Federal regulators	62	18	8	2	8	0	2	81	10	47
2019	Compliance, inspection and enforcement	45	42	6	0	7	0	0	87	7	16
2019	Legal services	51	9	19	10	10	0	0	60	21	10
2019	Administration and operations	71	12	4	9	0	0	4	87	9	23
2019	Information technology	82	9	9	0	0	0	0	91	0	11
2019	Policy	72	8	10	0	0	0	10	89	0	11
2019	Other services to the public	72	5	11	7	5	0	0	77	12	16
2019	None of the above	55	37	0	0	8	0	0	92	8	11
2018	Federal regulators	43	23	14	10	11	0	0	65	21	29
2018	Compliance, inspection and enforcement	54	23	11	0	6	0	6	82	6	18
2018	Legal services	59	20	0	10	10	0	0	80	20	10
2018	Administration and operations	67	16	8	0	0	0	8	91	0	12
2018	Other services to the public	69	13	12	0	6	0	0	81	6	16
2017	Federal regulators	69	16	5	7	3	0	0	85	10	32
2017	Compliance, inspection and enforcement	83	17	0	0	0	0	0	100	0	15
2017	Administration and operations	66	14	20	0	0	0	0	80	0	19
2017	Human resources	76	8	8	0	0	0	8	91	0	12

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	62	11	5	2	0	2	19	92	2	64
2020	Compliance, inspection and enforcement	69	3	3	3	3	0	20	89	7	31
2020	Communications or public affairs	62	13	0	0	0	0	25	100	0	16
2020	Legal services	70	12	0	0	0	0	19	100	0	16
2020	Administration and operations	68	8	8	0	0	0	16	90	0	25
2020	Human resources	58	5	15	0	0	0	21	81	0	19
2020	Information technology	69	20	0	0	0	0	10	100	0	10
2020	Policy	70	7	8	0	0	0	15	91	0	13
2020	Project management	90	0	10	0	0	0	0	90	0	10
2020	Other services to the public	62	9	0	0	0	5	24	100	0	21
2020	None of the above	82	0	0	0	0	0	18	100	0	17
2019	Client contact centre	82	0	0	0	0	0	18	100	0	11
2019	Federal regulators	60	10	4	0	2	0	24	92	2	46
2019	Compliance, inspection and enforcement	54	13	0	0	0	0	33	100	0	15
2019	Legal services	52	9	19	0	0	0	19	76	0	10
2019	Administration and operations	62	8	0	4	0	0	26	94	6	23
2019	Information technology	91	0	0	0	0	0	9	100	0	11
2019	Policy	72	8	0	0	0	0	19	100	0	11
2019	Other services to the public	81	0	0	7	0	0	12	92	8	16
2019	None of the above	84	16	0	0	0	0	0	100	0	12
2018	Federal regulators	60	19	3	0	0	0	17	96	0	28
2018	Compliance, inspection and enforcement	51	15	0	0	6	0	29	92	8	18
2018	Administration and operations	74	0	9	0	0	0	18	89	0	11
2018	Other services to the public	69	13	0	0	0	0	19	100	0	16
2017	Federal regulators	49	15	3	0	0	0	33	95	0	32
2017	Compliance, inspection and enforcement	77	0	0	0	0	0	23	100	0	15
2017	Administration and operations	58	0	11	5	0	0	26	78	7	18
2017	Human resources	58	9	0	0	0	0	33	100	0	12

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	68	18	7	3	2	2	0	88	5	65
2020	Compliance, inspection and enforcement	78	9	9	3	0	0	0	87	3	31
2020	Communications or public affairs	82	6	6	6	0	0	0	88	6	17
2020	Legal services	94	0	0	0	0	0	6	100	0	16
2020	Administration and operations	76	4	0	4	0	0	16	95	5	25
2020	Human resources	69	16	5	0	0	0	11	95	0	19
2020	Information technology	90	10	0	0	0	0	0	100	0	10
2020	Policy	77	15	8	0	0	0	0	92	0	13
2020	Project management	100	0	0	0	0	0	0	100	0	10
2020	Other services to the public	63	18	4	0	0	5	9	95	0	22
2020	None of the above	76	0	12	0	0	0	12	87	0	17
2019	Client contact centre	84	0	8	0	0	0	8	91	0	11
2019	Federal regulators	73	18	5	2	0	0	2	93	2	46
2019	Compliance, inspection and enforcement	68	26	0	0	0	0	6	100	0	15
2019	Legal services	52	9	19	10	0	0	9	67	11	10
2019	Administration and operations	84	8	4	0	0	0	4	96	0	23
2019	Information technology	91	0	0	0	0	0	9	100	0	11
2019	Policy	90	0	0	0	0	0	10	100	0	11
2019	Other services to the public	70	5	12	0	0	0	12	86	0	16
2019	None of the above	83	0	9	0	0	0	7	90	0	12
2018	Federal regulators	77	13	3	7	0	0	0	90	7	28
2018	Compliance, inspection and enforcement	54	20	16	5	0	0	5	78	6	19
2018	Legal services	90	0	0	0	10	0	0	90	10	10
2018	Administration and operations	59	8	16	0	0	0	16	80	0	12
2018	Other services to the public	63	0	25	0	6	6	0	67	7	16
2017	Federal regulators	72	12	13	0	3	0	0	84	3	32
2017	Compliance, inspection and enforcement	77	23	0	0	0	0	0	100	0	15
2017	Administration and operations	69	15	6	5	0	0	5	89	5	19
2017	Human resources	59	33	0	0	0	0	8	100	0	12

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	54	17	16	5	9	0	70	14	65
2020	Compliance, inspection and enforcement	51	19	7	7	16	0	70	23	31
2020	Communications or public affairs	82	6	0	0	12	0	88	12	17
2020	Legal services	63	6	12	13	0	6	73	14	16
2020	Administration and operations	44	8	16	8	12	12	58	23	25
2020	Human resources	53	21	0	10	11	5	78	22	19
2020	Information technology	59	10	20	10	0	0	69	10	10
2020	Policy	69	16	15	0	0	0	85	0	13
2020	Project management	60	10	31	0	0	0	69	0	10
2020	Other services to the public	18	36	14	9	19	4	56	29	22
2020	None of the above	52	18	12	12	6	0	70	18	17
2019	Client contact centre	32	20	20	0	20	8	56	22	11
2019	Federal regulators	72	7	9	3	7	2	81	10	46
2019	Compliance, inspection and enforcement	69	12	7	0	0	13	92	0	16
2019	Legal services	70	19	10	0	0	0	90	0	10
2019	Administration and operations	79	4	4	9	0	4	87	9	23
2019	Information technology	73	0	0	9	18	0	73	27	11
2019	Policy	74	0	10	8	0	8	80	9	11
2019	Other services to the public	49	14	12	0	20	5	66	22	16
2019	None of the above	81	0	9	0	9	0	81	9	12
2018	Federal regulators	87	9	0	0	0	3	100	0	29
2018	Compliance, inspection and enforcement	46	16	5	11	11	11	70	24	19
2018	Legal services	100	0	0	0	0	0	100	0	10
2018	Administration and operations	55	27	0	18	0	0	82	18	11
2018	Other services to the public	69	6	6	0	19	0	75	19	16
2017	Federal regulators	76	15	0	3	3	3	94	6	32
2017	Compliance, inspection and enforcement	70	12	17	0	0	0	83	0	15
2017	Administration and operations	70	5	10	0	10	5	79	10	19
2017	Human resources	49	8	26	0	0	17	69	0	12

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	52	26	17	2	3	0	78	5	65
2020	Compliance, inspection and enforcement	55	32	7	7	0	0	87	7	31
2020	Communications or public affairs	59	35	0	6	0	0	94	6	17
2020	Legal services	63	18	13	6	0	0	81	6	16
2020	Administration and operations	48	28	12	4	0	8	82	4	25
2020	Human resources	43	37	15	5	0	0	79	5	19
2020	Information technology	39	31	20	10	0	0	69	10	10
2020	Policy	68	16	8	8	0	0	84	8	13
2020	Project management	80	20	0	0	0	0	100	0	10
2020	Other services to the public	59	22	4	5	5	5	86	10	22
2020	None of the above	59	24	12	6	0	0	82	6	17
2019	Client contact centre	76	8	0	0	0	16	100	0	11
2019	Federal regulators	68	19	13	0	0	0	87	0	46
2019	Compliance, inspection and enforcement	66	20	14	0	0	0	86	0	16
2019	Legal services	72	9	9	10	0	0	81	10	10
2019	Administration and operations	70	17	4	9	0	0	87	9	23
2019	Information technology	80	9	11	0	0	0	89	0	11
2019	Policy	43	29	19	10	0	0	71	10	11
2019	Other services to the public	76	13	5	0	5	0	89	5	16
2019	None of the above	56	10	34	0	0	0	66	0	11
2018	Federal regulators	79	8	10	0	0	3	90	0	28
2018	Compliance, inspection and enforcement	57	16	16	0	0	11	82	0	19
2018	Legal services	61	8	10	0	20	0	69	20	10
2018	Administration and operations	68	24	0	0	0	8	100	0	12
2018	Other services to the public	38	37	19	6	0	0	75	6	16
2017	Federal regulators	55	29	14	3	0	0	83	3	32
2017	Compliance, inspection and enforcement	70	12	17	0	0	0	83	0	15
2017	Administration and operations	50	34	11	0	0	5	89	0	19
2017	Human resources	25	49	16	0	9	0	74	9	12

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	33	44	15	6	2	0	0	77	8	65
2020	Compliance, inspection and enforcement	42	29	13	16	0	0	0	71	16	31
2020	Communications or public affairs	64	30	6	0	0	0	0	94	0	17
2020	Legal services	26	40	27	7	0	0	0	66	7	15
2020	Administration and operations	37	33	13	4	9	0	4	73	13	24
2020	Human resources	53	31	0	11	0	0	5	89	11	19
2020	Information technology	49	31	10	10	0	0	0	80	10	10
2020	Policy	46	39	15	0	0	0	0	85	0	13
2020	Project management	30	50	10	10	0	0	0	80	10	10
2020	Other services to the public	27	45	14	4	5	5	0	76	10	22
2020	None of the above	30	47	18	6	0	0	0	76	6	17

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	21	36	26	14	3	57	17	65
2020	Compliance, inspection and enforcement	23	39	29	6	3	62	9	31
2020	Communications or public affairs	18	42	23	18	0	60	18	17
2020	Legal services	6	44	37	13	0	50	13	16
2020	Administration and operations	20	32	40	0	8	52	8	25
2020	Human resources	27	26	31	11	5	53	16	19
2020	Information technology	0	20	49	31	0	20	31	10
2020	Policy	24	31	46	0	0	54	0	13
2020	Project management	29	40	31	0	0	69	0	10
2020	Other services to the public	13	32	37	9	9	45	18	22
2020	None of the above	6	46	36	6	6	52	12	17
2019	Client contact centre	38	18	44	0	0	56	0	11
2019	Federal regulators	15	42	33	6	5	57	10	47
2019	Compliance, inspection and enforcement	26	21	28	24	0	47	24	16
2019	Legal services	31	9	40	19	0	40	19	10
2019	Administration and operations	23	52	17	9	0	74	9	23
2019	Information technology	27	46	9	18	0	73	18	11
2019	Policy	25	45	19	11	0	70	11	11
2019	Other services to the public	41	32	17	5	5	73	11	16
2019	None of the above	9	36	24	23	7	46	30	12
2018	Federal regulators	14	19	41	7	19	33	26	29
2018	Compliance, inspection and enforcement	22	36	32	11	0	57	11	19
2018	Legal services	10	31	28	0	31	41	31	10
2018	Administration and operations	8	51	33	8	0	59	8	12
2018	Other services to the public	19	25	25	25	6	44	31	16
2017	Federal regulators	12	25	40	11	13	37	24	32
2017	Compliance, inspection and enforcement	6	31	58	0	5	37	5	15
2017	Administration and operations	30	20	35	10	5	50	15	19
2017	Human resources	8	41	8	25	16	50	42	12

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	8	14	42	26	11	37	22	65
2020	Compliance, inspection and enforcement	3	6	39	36	16	52	9	31
2020	Communications or public affairs	0	18	52	18	12	30	18	17
2020	Legal services	0	19	44	24	13	37	19	16
2020	Administration and operations	12	12	48	20	8	28	24	25
2020	Human resources	0	21	52	11	16	27	21	19
2020	Information technology	10	40	40	10	0	10	50	10
2020	Policy	0	15	30	40	15	54	15	13
2020	Project management	0	10	20	59	10	69	10	10
2020	Other services to the public	14	14	41	14	18	32	27	22
2020	None of the above	12	18	42	12	17	29	30	17
2019	Client contact centre	10	16	28	28	18	46	26	11
2019	Federal regulators	7	15	51	19	9	27	22	46
2019	Compliance, inspection and enforcement	6	31	30	19	14	33	37	16
2019	Legal services	0	19	39	21	21	42	19	10
2019	Administration and operations	9	13	38	28	13	41	21	23
2019	Information technology	20	20	18	10	32	42	40	10
2019	Policy	0	21	51	0	27	27	21	10
2019	Other services to the public	11	11	11	27	40	67	21	16
2019	None of the above	0	42	25	24	9	33	42	12
2018	Federal regulators	23	3	51	15	8	23	27	28
2018	Compliance, inspection and enforcement	11	0	43	14	32	47	11	19
2018	Legal services	31	18	10	20	20	41	49	10
2018	Administration and operations	0	18	38	26	18	44	18	11
2018	Other services to the public	13	19	37	19	13	31	31	16
2017	Federal regulators	13	15	43	25	4	29	28	32
2017	Compliance, inspection and enforcement	0	14	30	26	31	57	14	15
2017	Administration and operations	20	11	34	21	15	36	30	19
2017	Human resources	8	34	25	24	8	33	42	12

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	54	37	6	3	0	0	91	3	65
2020	Compliance, inspection and enforcement	65	19	6	3	0	7	90	3	31
2020	Communications or public affairs	65	17	6	6	0	6	87	6	17
2020	Legal services	62	25	6	0	6	0	87	6	16
2020	Administration and operations	68	20	4	4	4	0	88	8	25
2020	Human resources	58	31	11	0	0	0	89	0	19
2020	Information technology	30	41	19	0	10	0	70	10	10
2020	Policy	70	22	8	0	0	0	92	0	13
2020	Project management	70	10	10	10	0	0	79	10	10
2020	Other services to the public	46	40	9	0	5	0	86	5	22
2020	None of the above	53	29	6	12	0	0	82	12	17
2019	Client contact centre	38	54	8	0	0	0	92	0	11
2019	Federal regulators	46	32	9	4	7	2	80	11	47
2019	Compliance, inspection and enforcement	42	27	24	7	0	0	69	7	16
2019	Legal services	70	9	21	0	0	0	79	0	10
2019	Administration and operations	53	38	9	0	0	0	91	0	23
2019	Information technology	56	26	18	0	0	0	82	0	11
2019	Policy	26	29	28	0	0	18	66	0	11
2019	Other services to the public	59	29	12	0	0	0	88	0	16
2019	None of the above	35	43	15	0	0	7	84	0	12
2018	Federal regulators	45	25	11	11	8	0	70	19	28
2018	Compliance, inspection and enforcement	30	53	16	0	0	0	84	0	19
2018	Legal services	39	51	10	0	0	0	90	0	10
2018	Administration and operations	51	41	0	0	0	8	100	0	12
2018	Other services to the public	81	12	0	0	6	0	94	6	16
2017	Federal regulators	46	39	2	9	4	0	85	13	32
2017	Compliance, inspection and enforcement	64	24	6	5	0	0	89	5	15
2017	Administration and operations	46	34	10	5	5	0	80	10	19
2017	Human resources	58	34	8	0	0	0	92	0	12

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	49	34	6	6	5	0	83	11	65
2020	Compliance, inspection and enforcement	58	29	7	3	0	3	90	3	31
2020	Communications or public affairs	59	29	0	6	0	6	94	6	17
2020	Legal services	56	25	6	0	6	6	86	7	16
2020	Administration and operations	72	20	0	4	4	0	92	8	25
2020	Human resources	43	36	16	0	5	0	79	5	19
2020	Information technology	40	31	19	0	10	0	70	10	10
2020	Policy	47	31	22	0	0	0	78	0	13
2020	Project management	70	20	10	0	0	0	90	0	10
2020	Other services to the public	50	22	9	9	5	5	76	14	22
2020	None of the above	44	31	6	6	6	6	80	13	16

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	49	23	16	2	9	0	2	73	11	65
2020	Compliance, inspection and enforcement	35	33	3	22	3	3	0	71	26	31
2020	Communications or public affairs	46	24	18	12	0	0	0	70	12	17
2020	Legal services	43	31	19	6	0	0	0	75	6	16
2020	Administration and operations	56	20	0	12	12	0	0	76	24	25
2020	Human resources	48	36	5	0	5	0	5	89	6	19
2020	Information technology	28	51	20	0	0	0	0	80	0	10
2020	Policy	31	16	23	22	0	8	0	51	23	13
2020	Project management	59	20	20	0	0	0	0	80	0	10
2020	Other services to the public	37	27	18	4	5	9	0	70	10	22
2020	None of the above	29	47	12	6	6	0	0	76	12	17

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	57	26	8	6	2	2	0	84	8	65
2020	Compliance, inspection and enforcement	59	22	9	3	0	7	0	87	3	31
2020	Communications or public affairs	52	30	12	0	0	6	0	87	0	17
2020	Legal services	62	31	0	0	0	6	0	100	0	16
2020	Administration and operations	62	17	4	4	13	0	0	79	17	24
2020	Human resources	64	26	5	0	0	0	5	94	0	19
2020	Information technology	50	20	10	9	0	10	0	78	10	10
2020	Policy	47	46	0	7	0	0	0	93	7	13
2020	Project management	70	21	10	0	0	0	0	90	0	10
2020	Other services to the public	46	17	14	9	4	5	5	70	15	22
2020	None of the above	52	30	0	6	6	6	0	87	13	17

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	37	39	15	4	5	0	75	9	65
2020	Compliance, inspection and enforcement	55	25	13	3	0	3	83	3	31
2020	Communications or public affairs	36	52	6	0	0	6	94	0	17
2020	Legal services	50	25	19	6	0	0	75	6	16
2020	Administration and operations	44	36	4	4	12	0	80	16	25
2020	Human resources	53	26	11	11	0	0	79	11	19
2020	Information technology	19	41	10	10	19	0	60	30	10
2020	Policy	54	30	15	0	0	0	85	0	13
2020	Project management	70	0	30	0	0	0	70	0	10
2020	Other services to the public	50	13	14	4	14	5	67	19	22
2020	None of the above	41	24	24	6	6	0	64	12	17
2019	Client contact centre	28	64	0	8	0	0	92	8	11
2019	Federal regulators	30	30	17	11	10	2	61	21	47
2019	Compliance, inspection and enforcement	23	28	18	24	0	7	54	26	16
2019	Legal services	51	19	21	9	0	0	70	9	10
2019	Administration and operations	40	43	4	13	0	0	83	13	23
2019	Information technology	50	20	20	10	0	0	70	10	10
2019	Policy	36	30	26	0	0	8	71	0	11
2019	Other services to the public	54	30	5	5	5	0	84	11	16
2019	None of the above	35	43	15	7	0	0	78	7	12
2018	Federal regulators	31	17	14	14	21	3	49	36	29
2018	Compliance, inspection and enforcement	27	46	11	16	0	0	73	16	19
2018	Legal services	20	39	10	20	10	0	59	31	10
2018	Administration and operations	41	33	27	0	0	0	73	0	12
2018	Other services to the public	44	31	6	12	6	0	75	19	16
2017	Federal regulators	9	47	14	17	13	0	55	31	32
2017	Compliance, inspection and enforcement	43	32	6	14	5	0	75	19	15
2017	Administration and operations	36	29	10	10	5	10	72	16	19
2017	Human resources	25	33	16	18	8	0	58	26	12

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	57	39	3	2	0	0	95	2	65
2020	Compliance, inspection and enforcement	58	32	7	0	0	3	93	0	31
2020	Communications or public affairs	83	12	5	0	0	0	95	0	17
2020	Legal services	56	12	12	6	6	6	73	14	16
2020	Administration and operations	71	12	4	4	8	0	84	12	25
2020	Human resources	63	32	0	0	0	5	100	0	19
2020	Information technology	18	61	20	0	0	0	80	0	10
2020	Policy	62	30	8	0	0	0	92	0	13
2020	Project management	90	10	0	0	0	0	100	0	10
2020	Other services to the public	59	23	5	9	5	0	81	14	22
2020	None of the above	70	18	0	6	0	6	94	6	17

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	34	2	2	0	0	97	2	65
2020	Compliance, inspection and enforcement	68	26	3	0	0	3	97	0	31
2020	Communications or public affairs	77	18	5	0	0	0	95	0	17
2020	Legal services	62	12	6	13	0	6	80	14	16
2020	Administration and operations	71	16	8	0	4	0	88	4	25
2020	Human resources	74	21	0	0	0	5	100	0	19
2020	Information technology	18	61	20	0	0	0	80	0	10
2020	Policy	62	30	8	0	0	0	92	0	13
2020	Project management	90	10	0	0	0	0	100	0	10
2020	Other services to the public	63	18	9	5	5	0	81	9	22
2020	None of the above	70	18	0	0	6	6	94	6	17

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	54	36	8	2	0	0	0	91	2	64
2020	Compliance, inspection and enforcement	58	25	7	7	0	3	0	86	7	31
2020	Communications or public affairs	65	30	5	0	0	0	0	95	0	17
2020	Legal services	44	30	19	0	0	6	0	80	0	16
2020	Administration and operations	60	20	8	4	4	0	4	83	9	25
2020	Human resources	58	37	0	0	0	5	0	100	0	19
2020	Information technology	18	51	31	0	0	0	0	69	0	10
2020	Policy	46	46	8	0	0	0	0	92	0	13
2020	Project management	61	19	10	0	0	0	10	89	0	10
2020	Other services to the public	63	18	9	0	9	0	0	82	9	22
2020	None of the above	53	35	0	6	0	6	0	94	6	17

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	61	36	2	0	0	0	2	98	0	65
2020	Compliance, inspection and enforcement	61	29	7	0	0	3	0	93	0	31
2020	Communications or public affairs	65	29	6	0	0	0	0	94	0	17
2020	Legal services	50	38	0	6	0	6	0	93	7	16
2020	Administration and operations	63	16	8	8	4	0	0	80	12	25
2020	Human resources	64	31	0	0	0	5	0	100	0	19
2020	Information technology	18	51	31	0	0	0	0	69	0	10
2020	Policy	62	30	0	0	0	0	8	100	0	13
2020	Project management	80	10	10	0	0	0	0	90	0	10
2020	Other services to the public	63	13	14	5	5	0	0	77	9	22
2020	None of the above	70	24	0	0	0	6	0	100	0	17

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	78	20	0	2	0	0	0	98	2	65
2020	Compliance, inspection and enforcement	81	16	3	0	0	0	0	97	0	31
2020	Communications or public affairs	87	13	0	0	0	0	0	100	0	16
2020	Legal services	81	13	0	0	0	6	0	100	0	16
2020	Administration and operations	84	8	4	4	0	0	0	92	4	25
2020	Human resources	74	21	0	0	0	5	0	100	0	19
2020	Information technology	69	20	10	0	0	0	0	90	0	10
2020	Policy	84	8	0	0	0	0	8	100	0	13
2020	Project management	100	0	0	0	0	0	0	100	0	10
2020	Other services to the public	91	4	0	0	5	0	0	95	5	22
2020	None of the above	76	12	0	0	6	6	0	94	6	17

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	60	35	2	3	0	0	0	95	3	65
2020	Compliance, inspection and enforcement	68	25	3	0	0	3	0	97	0	31
2020	Communications or public affairs	71	18	0	6	0	6	0	94	6	17
2020	Legal services	38	49	0	6	0	6	0	93	7	16
2020	Administration and operations	71	12	12	0	4	0	0	84	4	25
2020	Human resources	64	26	11	0	0	0	0	89	0	19
2020	Information technology	49	20	31	0	0	0	0	69	0	10
2020	Policy	69	23	0	0	0	0	8	100	0	13
2020	Project management	80	10	10	0	0	0	0	90	0	10
2020	Other services to the public	59	36	0	0	5	0	0	95	5	22
2020	None of the above	65	17	12	6	0	0	0	82	6	17

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	63	19	12	0	6	0	0	81	6	65
2020	Compliance, inspection and enforcement	52	29	7	9	0	3	0	83	10	31
2020	Communications or public affairs	64	24	12	0	0	0	0	88	0	17
2020	Legal services	56	38	6	0	0	0	0	94	0	16
2020	Administration and operations	64	16	8	4	8	0	0	80	12	25
2020	Human resources	69	15	5	0	5	0	5	89	6	19
2020	Information technology	49	31	20	0	0	0	0	80	0	10
2020	Policy	47	38	8	7	0	0	0	85	7	13
2020	Project management	70	20	10	0	0	0	0	90	0	10
2020	Other services to the public	50	22	14	5	4	5	0	76	10	22
2020	None of the above	52	30	6	6	6	0	0	82	12	17

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	69	29	2	0	0	0	98	0	65
2020	Compliance, inspection and enforcement	62	29	9	0	0	0	91	0	31
2020	Communications or public affairs	71	23	6	0	0	0	94	0	17
2020	Legal services	62	25	0	13	0	0	87	13	16
2020	Administration and operations	76	12	8	0	4	0	88	4	25
2020	Human resources	64	15	16	0	0	5	83	0	19
2020	Information technology	59	20	10	0	10	0	80	10	10
2020	Policy	77	23	0	0	0	0	100	0	13
2020	Project management	70	20	10	0	0	0	90	0	10
2020	Other services to the public	63	27	0	0	5	5	95	5	22
2020	None of the above	88	6	0	6	0	0	94	6	17

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	54	40	7	0	0	0	0	93	0	15
2019	Federal regulators	35	41	5	5	14	0	0	76	19	16

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	100	0	15

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	42	39	13	7	0	0	0	81	7	15

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	12	88	65
2020	Compliance, inspection and enforcement	16	84	31
2020	Communications or public affairs	0	100	17
2020	Legal services	0	100	16
2020	Administration and operations	8	92	25
2020	Human resources	16	84	19
2020	Information technology	10	90	10
2020	Policy	8	92	13
2020	Project management	10	90	10
2020	Other services to the public	10	90	21
2020	None of the above	6	94	17

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	9	91	65
2020	Compliance, inspection and enforcement	9	91	31
2020	Communications or public affairs	17	83	17
2020	Legal services	6	94	16
2020	Administration and operations	8	92	25
2020	Human resources	10	90	19
2020	Information technology	10	90	10
2020	Policy	15	85	13
2020	Project management	31	69	10
2020	Other services to the public	19	81	21
2020	None of the above	12	88	17
2019	Client contact centre	18	82	11
2019	Federal regulators	13	87	47
2019	Compliance, inspection and enforcement	32	68	16
2019	Legal services	19	81	10
2019	Administration and operations	9	91	23
2019	Information technology	9	91	11
2019	Policy	19	81	11
2019	Other services to the public	17	83	16
2019	None of the above	26	74	12
2014	Federal regulators	12	88	59

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	60	23	8	2	2	3	3	89	3	65
2020	Compliance, inspection and enforcement	68	13	7	9	0	0	3	84	10	31
2020	Communications or public affairs	52	36	6	6	0	0	0	88	6	17
2020	Legal services	56	31	6	0	0	0	6	93	0	16
2020	Administration and operations	64	20	8	4	0	0	4	87	4	25
2020	Human resources	58	31	5	0	0	0	5	94	0	19
2020	Information technology	49	41	10	0	0	0	0	90	0	10
2020	Policy	54	38	8	0	0	0	0	92	0	13
2020	Project management	80	20	0	0	0	0	0	100	0	10
2020	Other services to the public	51	40	0	4	0	5	0	95	5	22
2020	None of the above	53	12	12	6	6	0	11	73	14	17

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	12	60	25	3	83	17	65
2020	Compliance, inspection and enforcement	9	71	16	3	88	12	31
2020	Communications or public affairs	30	64	6	0	68	32	17
2020	Legal services	26	37	37	0	59	41	16
2020	Administration and operations	20	68	12	0	78	22	25
2020	Human resources	11	89	0	0	89	11	19
2020	Information technology	10	80	10	0	89	11	10
2020	Policy	38	54	8	0	58	42	13
2020	Project management	10	80	10	0	89	11	10
2020	Other services to the public	9	73	14	5	89	11	22
2020	None of the above	30	58	6	6	66	34	17

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	57	17	2	5	3	3	14	89	9	65
2020	Compliance, inspection and enforcement	61	7	13	3	0	0	17	81	4	31
2020	Communications or public affairs	64	12	6	6	6	0	6	81	13	17
2020	Legal services	62	6	19	6	0	0	6	73	7	16
2020	Administration and operations	35	12	16	8	4	0	24	63	16	25
2020	Human resources	53	16	11	11	0	0	10	77	12	19
2020	Information technology	39	20	20	20	0	0	0	59	20	10
2020	Policy	47	31	7	0	0	0	15	92	0	13
2020	Project management	39	10	10	20	0	0	20	61	26	10
2020	Other services to the public	59	9	4	0	4	0	23	88	6	22
2020	None of the above	52	6	6	0	12	0	24	77	16	17
2019	Client contact centre	36	28	0	10	8	0	18	78	22	11
2019	Federal regulators	57	14	7	7	7	0	9	78	15	47
2019	Compliance, inspection and enforcement	69	18	0	13	0	0	0	87	13	16
2019	Legal services	90	0	0	10	0	0	0	90	10	10
2019	Administration and operations	45	21	0	13	9	0	13	75	25	23
2019	Information technology	53	18	9	9	0	0	11	80	10	11
2019	Policy	55	0	18	11	16	0	0	55	27	11
2019	Other services to the public	67	5	17	0	5	0	5	76	6	16
2019	None of the above	49	9	33	0	0	0	8	64	0	12
2018	Federal regulators	87	7	0	0	0	0	6	100	0	29
2018	Compliance, inspection and enforcement	64	5	9	5	5	0	11	78	12	19
2018	Legal services	28	20	10	10	10	0	20	61	26	10
2018	Administration and operations	24	24	24	16	0	0	10	54	18	12
2018	Other services to the public	62	0	6	6	6	6	13	77	16	16

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Transportation Agency by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19