2020 Public Service Employee Survey Results for Public Safety Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	32	20	9	3	0	0	68	12	22
2020	Non-shift worker	30	49	4	14	3	0	0	79	17	777

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	14	15	10	8	0	0	67	18	22
2020	Non-shift worker	74	16	4	2	2	0	1	92	4	773
2017	Shift worker	57	31	6	3	4	0	0	88	6	29
2017	Non-shift worker	69	21	5	2	2	1	1	92	3	767
2014	Shift worker	60	21	9	11	0	0	0	80	11	44
2014	Non-shift worker	67	23	5	3	2	1	1	91	4	721

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	26	15	20	3	62	23	22
2020	Non-shift worker	35	39	10	12	4	74	16	778
2019	Shift worker	47	19	6	14	14	66	27	14
2019	Non-shift worker	47	32	5	9	7	79	16	745
2017	Shift worker	31	30	8	19	11	62	30	29
2017	Non-shift worker	43	36	7	9	6	79	14	766
2014	Shift worker	34	18	22	15	12	52	26	44
2014	Non-shift worker	45	33	6	10	6	78	16	721

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	40	24	14	9	0	0	54	22	21
2020	Non-shift worker	31	38	14	10	6	0	1	70	16	772
2019	Shift worker	18	47	15	7	13	0	0	65	20	14
2019	Non-shift worker	30	36	13	14	7	0	0	66	21	740
2018	Shift worker	11	66	17	0	6	0	0	77	6	16
2018	Non-shift worker	24	45	9	15	7	0	0	69	21	692
2017	Shift worker	19	41	17	14	9	0	0	60	23	29
2017	Non-shift worker	27	40	11	13	9	0	0	67	22	768
2014	Shift worker	22	30	13	24	9	3	0	53	34	44
2014	Non-shift worker	24	38	12	17	9	0	1	62	26	721

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	41	15	18	8	0	0	59	27	22
2020	Non-shift worker	43	37	10	6	3	1	1	81	9	770
2019	Shift worker	13	52	14	14	7	0	0	65	21	14
2019	Non-shift worker	48	34	9	7	2	0	0	82	9	747
2017	Shift worker	43	34	5	15	3	0	0	77	17	29
2017	Non-shift worker	46	39	6	6	3	0	0	85	9	766
2014	Shift worker	26	46	15	11	2	0	0	72	13	44
2014	Non-shift worker	43	36	10	6	3	1	0	80	10	720

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	20	25	14	3	0	0	58	17	22
2020	Non-shift worker	45	30	8	11	5	0	1	75	16	775
2019	Shift worker	45	21	7	21	7	0	0	65	28	14
2019	Non-shift worker	49	30	9	7	5	0	0	79	12	743
2018	Shift worker	30	35	20	0	15	0	0	65	15	16
2018	Non-shift worker	40	33	11	11	5	0	0	73	16	690
2017	Shift worker	29	31	14	9	11	6	0	63	22	29
2017	Non-shift worker	41	32	8	11	8	0	0	73	19	769
2014	Shift worker	37	30	19	8	6	0	0	66	15	44
2014	Non-shift worker	32	34	11	12	11	0	0	66	23	720

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	33	22	10	3	64	13	22
2020	Non-shift worker	41	38	10	7	4	78	11	777
2019	Shift worker	45	34	15	0	7	79	7	14
2019	Non-shift worker	43	34	12	8	4	77	12	744
2018	Shift worker	9	45	26	9	11	54	20	16
2018	Non-shift worker	33	43	11	9	4	76	13	689
2017	Shift worker	19	45	9	15	11	64	26	29
2017	Non-shift worker	31	45	9	10	5	76	15	768
2014	Shift worker	25	37	23	6	8	62	15	44
2014	Non-shift worker	28	39	11	13	10	67	22	721

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	40	10	12	7	71	19	22
2020	Non-shift worker	38	37	11	9	4	75	13	777
2019	Shift worker	39	48	7	7	0	86	7	14
2019	Non-shift worker	38	33	13	9	7	71	16	747
2018	Shift worker	17	42	11	9	20	59	29	16
2018	Non-shift worker	30	33	13	15	9	63	24	693
2017	Shift worker	20	34	5	21	20	54	41	29
2017	Non-shift worker	31	37	12	12	8	68	20	769
2014	Shift worker	23	38	17	11	11	61	22	44
2014	Non-shift worker	22	32	16	15	14	55	29	721

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	40	15	14	3	68	17	22
2020	Non-shift worker	35	39	11	10	5	74	15	770
2019	Shift worker	25	47	14	15	0	72	15	14
2019	Non-shift worker	32	38	11	13	7	69	20	740
2018	Shift worker	31	34	29	6	0	65	6	16
2018	Non-shift worker	28	37	14	15	7	65	21	692
2017	Shift worker	6	62	10	11	12	67	23	29
2017	Non-shift worker	25	44	9	14	7	69	22	768

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	55	10	9	3	0	78	12	22
2020	Non-shift worker	51	33	8	5	2	0	84	8	775
2019	Shift worker	38	41	13	0	8	0	79	8	14
2019	Non-shift worker	48	37	7	4	4	0	85	8	742
2018	Shift worker	19	51	12	17	0	0	71	17	16
2018	Non-shift worker	43	38	11	5	2	0	82	8	692
2017	Shift worker	37	46	3	14	0	0	83	14	29
2017	Non-shift worker	41	37	9	8	5	1	79	13	769
2014	Shift worker	46	36	11	2	4	0	83	6	44
2014	Non-shift worker	36	36	12	11	5	0	72	16	720

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	56	14	0	3	83	3	22
2020	Non-shift worker	39	34	12	10	5	73	15	777
2019	Shift worker	30	45	8	17	0	75	17	13
2019	Non-shift worker	39	34	11	8	8	73	16	746
2018	Shift worker	20	34	20	11	15	54	26	16
2018	Non-shift worker	32	36	12	13	7	68	20	689
2017	Shift worker	22	40	5	18	14	62	32	29
2017	Non-shift worker	32	36	12	11	9	68	19	769

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	34	9	0	3	0	87	3	21
2020	Non-shift worker	54	30	9	5	2	0	84	7	770
2019	Shift worker	53	26	14	6	0	0	80	6	14
2019	Non-shift worker	53	32	10	3	2	0	85	5	745
2018	Shift worker	37	28	35	0	0	0	65	0	16
2018	Non-shift worker	50	36	10	2	2	0	85	4	687
2017	Shift worker	44	36	15	3	3	0	79	5	29
2017	Non-shift worker	48	36	8	5	3	0	85	7	768
2014	Shift worker	51	30	13	4	2	0	81	6	44
2014	Non-shift worker	56	27	10	3	3	1	84	6	720

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	28	23	14	3	0	59	18	22
2020	Non-shift worker	36	39	12	9	4	0	75	13	770
2019	Shift worker	26	34	27	14	0	0	60	14	14
2019	Non-shift worker	35	40	10	8	5	1	76	14	744
2018	Shift worker	5	28	20	31	15	0	34	46	16
2018	Non-shift worker	30	41	11	12	6	0	71	18	690
2017	Shift worker	16	40	13	20	11	0	56	31	29
2017	Non-shift worker	34	39	11	10	6	0	73	16	765
2014	Shift worker	17	39	25	13	6	0	56	19	44
2014	Non-shift worker	25	39	11	13	12	0	64	25	721

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	33	33	5	3	58	8	22
2020	Non-shift worker	43	33	13	7	4	76	11	774
2019	Shift worker	27	51	21	0	0	79	0	14
2019	Non-shift worker	40	34	12	8	6	74	14	747
2018	Shift worker	14	34	20	17	15	48	32	16
2018	Non-shift worker	34	37	14	10	6	71	15	685
2017	Shift worker	32	22	15	23	8	54	31	29
2017	Non-shift worker	37	34	13	9	7	71	16	768
2014	Shift worker	25	35	28	6	6	59	12	44
2014	Non-shift worker	31	33	12	12	11	64	23	720

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	51	9	15	3	0	0	73	18	22
2020	Non-shift worker	37	38	11	9	4	1	1	76	13	770
2019	Shift worker	34	46	13	7	0	0	0	80	7	14
2019	Non-shift worker	34	38	12	9	6	0	0	73	14	736
2018	Shift worker	25	34	32	0	9	0	0	59	9	16
2018	Non-shift worker	30	36	14	13	7	0	1	67	20	689
2017	Shift worker	29	45	9	8	8	0	0	74	17	29
2017	Non-shift worker	32	38	11	10	7	1	1	72	17	765
2014	Shift worker	25	51	15	5	4	0	0	76	9	44
2014	Non-shift worker	29	33	14	14	9	0	0	63	23	721

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	30	10	5	3	82	8	22
2020	Non-shift worker	44	37	9	6	4	81	10	775
2019	Shift worker	48	32	8	6	7	79	13	14
2019	Non-shift worker	45	34	10	7	4	79	11	746
2018	Shift worker	28	63	0	3	6	91	9	16
2018	Non-shift worker	36	41	12	7	4	77	11	692
2017	Shift worker	32	42	6	9	11	74	20	29
2017	Non-shift worker	37	38	11	9	5	75	14	764
2014	Shift worker	27	50	11	6	6	77	13	44
2014	Non-shift worker	33	36	14	9	8	69	17	721

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	34	18	0	0	0	82	0	22
2020	Non-shift worker	27	33	20	11	9	0	60	20	774
2019	Shift worker	79	15	6	0	0	0	94	0	14
2019	Non-shift worker	31	35	19	9	5	0	66	14	742
2018	Shift worker	62	32	6	0	0	0	94	0	16
2018	Non-shift worker	26	33	23	9	9	0	59	18	695
2017	Shift worker	42	28	27	4	0	0	70	4	29
2017	Non-shift worker	28	35	20	11	7	1	63	18	769
2014	Shift worker	53	35	10	0	0	2	90	0	44
2014	Non-shift worker	26	34	19	12	9	0	60	21	720

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	38	22	16	8	0	0	25	53	22
2020	Non-shift worker	10	24	38	19	7	1	1	27	34	775
2019	Shift worker	0	28	48	0	25	0	0	25	28	14
2019	Non-shift worker	11	24	39	17	7	1	1	25	35	744
2018	Shift worker	9	20	45	9	17	0	0	26	29	16
2018	Non-shift worker	14	28	37	16	5	0	1	21	42	693
2017	Shift worker	15	26	36	13	6	0	3	19	43	29
2017	Non-shift worker	14	26	39	13	5	1	2	18	42	767
2014	Shift worker	4	16	39	34	2	5	0	38	21	44
2014	Non-shift worker	17	27	37	13	5	0	1	19	44	721

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	23	15	32	22	0	3	55	29	22
2020	Non-shift worker	8	18	27	30	15	2	1	46	26	773
2019	Shift worker	0	28	20	32	20	0	0	52	28	14
2019	Non-shift worker	14	22	26	22	13	1	2	36	37	742
2018	Shift worker	15	6	23	37	11	9	0	53	22	16
2018	Non-shift worker	17	25	27	20	8	1	1	29	43	692
2017	Shift worker	10	24	28	18	15	3	3	35	36	29
2017	Non-shift worker	15	22	28	20	10	3	2	32	38	765
2014	Shift worker	8	17	29	24	16	5	0	42	27	44
2014	Non-shift worker	22	28	27	12	7	2	1	20	52	720

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	14	23	19	15	12	5	41	32	22
2020	Non-shift worker	15	24	33	19	7	1	1	26	40	773
2019	Shift worker	14	13	41	27	0	0	5	28	29	14
2019	Non-shift worker	18	24	32	18	6	1	1	25	43	745
2018	Shift worker	11	18	28	14	23	0	6	39	31	16
2018	Non-shift worker	24	24	30	15	4	1	1	20	49	688
2017	Shift worker	12	25	22	20	6	6	9	30	44	29
2017	Non-shift worker	23	23	31	15	5	1	2	20	48	766
2014	Shift worker	20	23	26	20	5	5	0	27	46	44
2014	Non-shift worker	30	27	26	10	4	1	2	14	59	721

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	36	16	19	14	6	9	39	43	20
2020	Non-shift worker	12	21	31	24	9	1	1	34	34	772
2019	Shift worker	6	0	38	21	34	0	0	55	6	14
2019	Non-shift worker	9	20	36	23	10	0	2	33	30	737
2018	Shift worker	0	6	20	40	34	0	0	74	6	16
2018	Non-shift worker	16	22	36	18	6	1	1	25	39	689
2017	Shift worker	6	23	14	29	22	0	6	54	31	29
2017	Non-shift worker	16	25	33	18	6	1	2	25	42	762
2014	Shift worker	2	5	28	34	22	5	4	62	8	44
2014	Non-shift worker	18	26	33	16	6	1	1	22	45	721

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	26	24	33	14	0	3	49	27	21
2020	Non-shift worker	20	22	28	18	10	1	2	28	43	774
2019	Shift worker	6	7	34	18	34	0	0	53	13	14
2019	Non-shift worker	18	23	26	17	11	2	2	30	43	741
2018	Shift worker	11	29	6	11	34	9	0	50	44	16
2018	Non-shift worker	24	29	25	13	5	2	1	19	55	691
2017	Shift worker	21	15	28	6	23	3	3	32	38	29
2017	Non-shift worker	28	25	25	12	6	2	2	19	55	764
2014	Shift worker	3	14	34	25	17	5	2	46	18	44
2014	Non-shift worker	33	28	22	11	5	1	1	16	62	721

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	26	24	16	15	3	0	33	43	21
2020	Non-shift worker	14	18	32	20	12	2	2	34	33	774
2019	Shift worker	21	14	7	40	13	0	5	56	36	14
2019	Non-shift worker	21	27	25	15	9	2	1	24	50	742
2018	Shift worker	20	29	26	0	11	9	5	12	57	16
2018	Non-shift worker	26	28	24	13	5	2	2	18	56	690
2017	Shift worker	22	23	32	6	3	12	3	11	52	29
2017	Non-shift worker	23	24	29	13	8	1	3	22	48	767
2014	Shift worker	5	24	29	22	14	5	0	38	31	44
2014	Non-shift worker	18	21	31	17	8	1	3	26	41	719

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	5	14	29	33	15	3	0	50	19	21
2020	Non-shift worker	15	20	33	21	9	1	1	31	36	769
2019	Shift worker	6	7	34	15	33	0	5	50	14	14
2019	Non-shift worker	16	22	35	17	7	2	1	25	39	742
2018	Shift worker	9	11	20	31	14	9	5	53	24	16
2018	Non-shift worker	23	27	31	12	5	1	1	17	51	694
2017	Shift worker	17	19	35	11	12	0	6	24	39	29
2017	Non-shift worker	22	23	32	12	6	3	2	19	47	769
2014	Shift worker	13	17	26	22	14	5	2	39	32	44
2014	Non-shift worker	28	26	28	11	5	1	1	17	55	720

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	27	35	23	5	0	28	37	22
2020	Non-shift worker	12	25	37	19	6	1	26	37	777
2019	Shift worker	13	21	20	26	20	0	46	34	14
2019	Non-shift worker	22	26	31	13	7	0	20	48	746

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	28	26	10	0	15	3	55	12	22
2020	Non-shift worker	30	29	15	8	4	7	7	68	14	775
2019	Shift worker	42	19	13	13	0	13	0	70	15	14
2019	Non-shift worker	36	27	13	9	8	4	4	68	18	746
2018	Shift worker	28	20	23	0	15	0	14	56	17	16
2018	Non-shift worker	24	33	16	11	8	6	3	62	21	691
2017	Shift worker	25	34	17	6	8	6	3	65	16	29
2017	Non-shift worker	29	30	12	11	9	5	4	64	22	767
2014	Shift worker	36	29	11	13	4	5	2	70	19	44
2014	Non-shift worker	28	31	13	11	10	3	3	63	23	721

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	32	4	17	4	0	76	20	20
2020	Non-shift worker	55	25	7	8	5	1	81	12	775
2019	Shift worker	60	33	7	0	0	0	93	0	14
2019	Non-shift worker	51	24	8	10	7	0	75	17	748
2018	Shift worker	63	23	6	0	9	0	85	9	16
2018	Non-shift worker	47	26	8	11	8	1	73	19	690
2017	Shift worker	37	37	6	11	8	0	74	20	29
2017	Non-shift worker	47	26	8	10	9	0	73	19	769
2014	Shift worker	42	23	15	14	6	0	65	20	44
2014	Non-shift worker	40	26	10	13	10	1	67	23	721

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	36	10	8	0	0	82	8	22
2020	Non-shift worker	63	25	6	4	2	0	88	7	772
2019	Shift worker	60	40	0	0	0	0	100	0	14
2019	Non-shift worker	55	28	5	7	5	0	83	12	745
2018	Shift worker	57	32	0	6	0	5	94	6	16
2018	Non-shift worker	50	33	6	7	4	0	83	11	688
2017	Shift worker	48	38	5	9	0	0	85	9	29
2017	Non-shift worker	48	31	8	8	5	0	80	13	765
2014	Shift worker	45	37	13	0	4	0	82	4	44
2014	Non-shift worker	43	33	9	10	5	0	76	15	721

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	45	18	0	0	3	81	0	22
2020	Non-shift worker	54	30	8	3	3	1	85	6	771
2019	Shift worker	59	28	14	0	0	0	86	0	14
2019	Non-shift worker	50	32	8	5	4	1	83	9	748
2018	Shift worker	37	43	6	14	0	0	80	14	16
2018	Non-shift worker	43	39	8	6	3	0	82	9	690

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	25	4	8	0	5	5	86	9	22
2020	Non-shift worker	56	18	8	5	4	5	3	82	9	777

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	38	20	4	0	0	3	75	4	22
2020	Non-shift worker	60	23	9	3	2	1	2	85	5	775
2019	Shift worker	59	20	7	0	0	7	8	92	0	14
2019	Non-shift worker	54	23	10	4	5	1	3	80	10	745

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	32	9	10	0	0	0	81	10	22
2020	Non-shift worker	48	30	8	9	4	0	0	79	13	774
2019	Shift worker	51	21	13	15	0	0	0	72	15	14
2019	Non-shift worker	43	31	9	7	7	1	1	76	14	744
2018	Shift worker	29	51	6	9	6	0	0	80	15	16
2018	Non-shift worker	40	34	10	10	6	0	0	74	16	689
2017	Shift worker	12	41	8	17	15	6	0	57	34	29
2017	Non-shift worker	41	37	8	8	6	1	0	78	14	769
2014	Shift worker	44	35	6	6	4	3	2	83	11	44
2014	Non-shift worker	39	31	11	10	9	0	0	70	19	721

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	23	14	13	0	0	0	73	13	22
2020	Non-shift worker	54	23	12	5	3	2	2	80	8	775

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	34	10	12	0	0	0	78	12	22
2020	Non-shift worker	51	30	8	7	3	0	1	82	10	773
2019	Shift worker	59	27	7	7	0	0	0	86	7	14
2019	Non-shift worker	48	28	8	7	7	0	2	77	14	743
2018	Shift worker	46	45	0	0	9	0	0	91	9	16
2018	Non-shift worker	43	30	11	9	7	0	0	73	16	687
2017	Shift worker	25	33	15	9	11	6	0	62	22	29
2017	Non-shift worker	46	30	8	10	6	0	1	76	16	768
2014	Shift worker	43	28	9	11	4	3	2	75	16	44
2014	Non-shift worker	41	29	10	11	9	0	0	70	20	721

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	30	70	22
2020	Non-shift worker	38	62	777

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	22	12	5	0	5	25	76	7	22
2020	Non-shift worker	60	17	6	2	2	4	9	89	4	775

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	42	18	4	0	78	4	22
2020	Non-shift worker	59	24	7	7	3	83	10	775
2019	Shift worker	67	26	0	7	0	93	7	14
2019	Non-shift worker	53	28	7	6	6	81	12	746
2018	Shift worker	51	20	20	0	9	71	9	16
2018	Non-shift worker	47	27	11	9	6	74	15	686
2017	Shift worker	40	24	17	8	10	64	18	29
2017	Non-shift worker	51	26	9	6	7	77	14	767
2014	Shift worker	53	28	6	9	4	81	13	44
2014	Non-shift worker	42	29	10	7	11	71	19	719

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	14	25	3	5	8	0	63	9	22
2020	Non-shift worker	41	31	11	7	4	5	1	76	12	775
2019	Shift worker	60	27	7	0	6	0	0	87	6	14
2019	Non-shift worker	34	32	13	10	6	5	0	69	17	742
2018	Shift worker	43	16	26	11	3	0	0	59	15	16
2018	Non-shift worker	24	32	17	13	8	5	0	59	23	694
2017	Shift worker	45	21	19	8	3	4	0	69	11	29
2017	Non-shift worker	27	36	12	10	11	5	0	66	21	769
2014	Shift worker	24	36	17	3	6	14	0	69	11	44
2014	Non-shift worker	14	30	18	15	15	8	0	47	33	721

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	19	29	3	5	5	61	9	22
2020	Non-shift worker	37	34	13	10	5	1	72	15	775
2019	Shift worker	54	26	7	13	0	0	80	13	14
2019	Non-shift worker	30	34	15	11	9	1	64	20	743
2018	Shift worker	34	45	0	11	9	0	80	20	16
2018	Non-shift worker	23	29	16	17	12	2	54	30	695
2017	Shift worker	41	34	6	4	11	4	78	15	29
2017	Non-shift worker	25	35	14	12	13	1	60	25	767
2014	Shift worker	28	20	28	12	6	5	51	19	44
2014	Non-shift worker	12	30	18	19	18	2	44	38	719

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	24	25	5	0	9	0	67	6	21
2020	Non-shift worker	26	34	15	16	6	3	1	62	23	774
2019	Shift worker	52	28	7	6	7	0	0	80	13	14
2019	Non-shift worker	19	35	18	15	10	3	0	56	26	739
2018	Shift worker	34	25	20	11	9	0	0	59	20	16
2018	Non-shift worker	14	29	19	20	14	4	0	45	35	691
2017	Shift worker	39	33	14	0	11	4	0	74	11	29
2017	Non-shift worker	17	30	18	18	13	4	0	49	32	769
2014	Shift worker	26	20	26	12	8	8	0	50	22	44
2014	Non-shift worker	7	27	18	24	19	5	0	36	45	720

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	19	27	18	5	0	49	23	22
2020	Non-shift worker	27	35	13	16	8	1	62	24	776
2019	Shift worker	60	0	14	26	0	0	60	26	14
2019	Non-shift worker	19	31	18	19	12	1	51	31	744
2018	Shift worker	34	14	26	17	9	0	48	26	16
2018	Non-shift worker	13	30	18	23	14	2	44	38	695
2017	Shift worker	36	24	6	15	12	6	65	29	29
2017	Non-shift worker	16	32	14	19	16	3	49	36	768
2014	Shift worker	21	29	18	13	11	8	55	26	44
2014	Non-shift worker	7	29	16	25	20	3	37	46	721

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	27	8	0	5	8	0	85	5	22
2020	Non-shift worker	41	27	20	6	2	3	1	71	9	777
2019	Shift worker	54	34	6	6	0	0	0	87	6	14
2019	Non-shift worker	40	29	17	6	3	4	1	73	9	746

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	18	38	29	12	3	0	0	56	16	22
2020	Non-shift worker	29	43	16	8	3	1	0	72	11	774
2019	Shift worker	60	20	14	7	0	0	0	79	7	14
2019	Non-shift worker	26	42	15	11	6	1	1	68	17	746
2018	Shift worker	31	29	23	17	0	0	0	60	17	16
2018	Non-shift worker	21	41	20	12	6	1	0	62	18	691
2017	Shift worker	27	41	13	12	8	0	0	68	20	29
2017	Non-shift worker	24	43	16	9	6	1	0	69	15	765
2014	Shift worker	31	30	21	10	4	3	0	63	15	44
2014	Non-shift worker	22	40	19	11	6	2	0	63	18	721

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	18	42	10	3	0	44	14	22
2020	Non-shift worker	19	37	21	14	5	3	58	20	764
2019	Shift worker	27	39	21	13	0	0	66	13	14
2019	Non-shift worker	12	34	19	18	11	5	49	31	744

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	32	18	19	3	8	0	57	24	22
2020	Non-shift worker	36	35	14	8	4	2	2	73	13	774
2019	Shift worker	32	15	33	0	7	13	0	54	8	14
2019	Non-shift worker	29	35	15	10	6	3	2	67	17	746
2018	Shift worker	6	55	15	19	6	0	0	60	25	15
2018	Non-shift worker	28	36	15	11	6	2	1	67	18	694
2017	Shift worker	32	33	12	13	11	0	0	64	24	29
2017	Non-shift worker	32	36	13	10	6	2	1	71	16	766
2014	Shift worker	24	29	20	14	5	5	3	58	21	44
2014	Non-shift worker	31	35	12	11	6	4	1	70	18	721

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	30	19	9	9	4	62	18	21
2020	Non-shift worker	35	38	16	6	3	2	75	9	772
2019	Shift worker	52	15	14	20	0	0	67	20	14
2019	Non-shift worker	32	35	19	7	5	2	68	13	742
2018	Shift worker	11	57	17	11	3	0	68	15	16
2018	Non-shift worker	28	39	19	7	7	1	68	14	692

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	33	17	8	12	20	0	53	25	22
2020	Non-shift worker	20	22	23	11	12	9	4	48	26	774
2019	Shift worker	32	13	27	6	7	7	8	53	15	14
2019	Non-shift worker	18	19	20	14	13	11	4	43	33	743
2018	Shift worker	22	23	14	14	15	11	0	51	33	16
2018	Non-shift worker	13	18	20	16	19	12	2	36	40	694
2017	Shift worker	6	18	12	11	24	15	13	34	49	29
2017	Non-shift worker	13	21	16	16	16	14	3	41	39	767
2014	Shift worker	11	13	15	25	19	15	0	29	53	44
2014	Non-shift worker	12	17	18	18	22	10	2	33	46	721

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	29	19	16	3	10	0	57	21	22
2020	Non-shift worker	25	33	16	15	8	3	0	60	23	771
2019	Shift worker	47	33	7	6	7	0	0	80	13	14
2019	Non-shift worker	18	36	15	16	11	2	1	56	28	748
2018	Shift worker	6	21	30	18	16	9	0	29	37	15
2018	Non-shift worker	17	30	18	19	14	2	0	48	34	692
2017	Shift worker	22	35	8	6	20	9	0	63	28	29
2017	Non-shift worker	22	35	16	13	10	4	0	60	24	766
2014	Shift worker	17	17	19	20	24	3	0	35	45	44
2014	Non-shift worker	14	28	16	18	21	2	0	43	40	719

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	42	14	15	7	0	0	64	21	22
2020	Non-shift worker	23	27	17	16	14	2	2	52	30	774
2019	Shift worker	32	34	20	0	13	0	0	67	13	14
2019	Non-shift worker	21	29	15	14	18	2	1	52	33	748
2018	Shift worker	14	34	37	0	15	0	0	48	15	16
2018	Non-shift worker	15	26	15	17	21	4	2	44	40	692
2017	Shift worker	22	36	7	0	29	0	6	62	31	29
2017	Non-shift worker	18	27	14	15	20	3	2	48	37	769
2014	Shift worker	21	12	14	26	27	0	0	34	53	44
2014	Non-shift worker	10	19	11	22	33	2	2	31	58	721

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	21	20	0	5	0	10	72	6	22
2020	Non-shift worker	50	22	13	7	5	0	2	74	13	776
2019	Shift worker	63	15	14	0	7	0	0	78	7	13
2019	Non-shift worker	51	25	13	5	3	1	3	79	8	746

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	26	9	5	10	10	8	71	18	22
2020	Non-shift worker	44	28	17	5	3	0	2	74	9	775
2019	Shift worker	57	7	7	15	7	8	0	69	23	13
2019	Non-shift worker	45	22	16	8	5	1	3	70	13	747

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	81	3	5	0	0	0	10	94	0	22
2020	Non-shift worker	74	9	6	3	2	3	2	88	6	775
2019	Shift worker	86	14	0	0	0	0	0	100	0	13
2019	Non-shift worker	74	6	7	1	3	4	4	87	5	743

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	10	8	0	0	0	18	90	0	22
2020	Non-shift worker	76	11	4	2	2	1	5	92	4	776
2019	Shift worker	63	16	0	0	14	0	7	85	15	13
2019	Non-shift worker	77	6	4	2	2	1	9	92	4	744

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	46	22	5	0	5	72	5	22
2020	Non-shift worker	26	42	18	8	3	3	70	12	773
2019	Shift worker	26	20	27	21	0	7	49	22	14
2019	Non-shift worker	23	41	18	11	3	4	66	15	745
2018	Shift worker	5	42	23	11	9	9	52	22	16
2018	Non-shift worker	19	39	20	12	6	3	60	19	694
2017	Shift worker	13	49	12	24	3	0	62	27	29
2017	Non-shift worker	21	38	19	10	8	4	62	19	768

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	63	9	0	0	5	91	0	21
2020	Non-shift worker	36	37	15	7	3	2	75	10	771
2019	Shift worker	46	26	21	7	0	0	72	7	14
2019	Non-shift worker	38	36	13	8	4	2	75	12	742
2018	Shift worker	39	52	0	9	0	0	91	9	16
2018	Non-shift worker	31	40	15	7	4	3	73	11	691
2017	Shift worker	35	43	8	8	5	0	78	14	29
2017	Non-shift worker	34	41	11	7	5	3	77	12	765
2014	Shift worker	38	36	15	6	2	2	76	8	44
2014	Non-shift worker	30	37	17	7	5	4	69	13	721

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	38	24	7	0	5	0	68	7	22
2020	Non-shift worker	40	36	14	5	2	3	1	78	8	776
2019	Shift worker	42	14	30	0	7	7	0	60	7	13
2019	Non-shift worker	45	32	11	5	4	3	0	79	9	745
2018	Shift worker	39	40	17	3	0	0	0	80	3	16
2018	Non-shift worker	35	37	15	6	3	4	0	75	9	690
2017	Shift worker	32	27	6	15	17	3	0	61	33	29
2017	Non-shift worker	36	35	14	4	4	6	0	76	9	766
2014	Shift worker	38	34	13	6	0	9	0	79	7	44
2014	Non-shift worker	33	32	20	4	3	8	0	71	7	719

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	36	15	7	0	12	0	74	8	22
2020	Non-shift worker	38	33	16	6	2	5	1	75	9	775

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	38	8	4	5	5	0	82	9	22
2020	Non-shift worker	45	30	9	5	5	3	3	79	11	771

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	49	9	5	0	0	86	5	21
2020	Non-shift worker	54	32	8	4	3	1	86	6	774
2019	Shift worker	63	37	0	0	0	0	100	0	13
2019	Non-shift worker	48	35	8	5	3	0	83	8	746
2018	Shift worker	48	37	0	6	9	0	85	15	16
2018	Non-shift worker	37	41	12	6	4	0	78	10	689
2017	Shift worker	47	37	3	11	3	0	84	14	29
2017	Non-shift worker	42	37	9	7	5	0	79	12	768
2014	Shift worker	45	34	11	5	4	0	80	9	44
2014	Non-shift worker	34	36	14	8	6	1	71	14	721

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	50	5	5	0	0	90	5	22
2020	Non-shift worker	36	31	19	9	5	0	67	14	773
2019	Shift worker	53	28	13	0	7	0	80	7	14
2019	Non-shift worker	33	29	17	12	9	0	62	21	746
2018	Shift worker	48	32	3	6	11	0	80	17	16
2018	Non-shift worker	24	29	21	14	12	0	53	26	691
2017	Shift worker	31	36	13	11	9	0	68	20	29
2017	Non-shift worker	26	30	19	12	13	0	57	25	768
2014	Shift worker	27	41	17	4	11	0	68	15	44
2014	Non-shift worker	14	31	17	19	18	1	45	38	721

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	43	12	5	0	83	5	22
2020	Non-shift worker	36	37	15	7	5	73	12	768
2019	Shift worker	53	28	6	6	7	80	13	14
2019	Non-shift worker	33	32	15	12	8	65	20	745
2018	Shift worker	30	55	0	9	6	85	15	16
2018	Non-shift worker	25	33	19	14	9	58	23	686
2017	Shift worker	21	50	5	15	9	71	24	29
2017	Non-shift worker	28	35	14	13	10	62	24	768
2014	Shift worker	25	47	13	8	6	72	15	44
2014	Non-shift worker	16	32	16	20	16	48	36	721

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	46	8	14	0	5	0	77	15	22
2020	Non-shift worker	33	26	20	11	7	2	0	61	19	775
2019	Shift worker	27	32	27	0	7	8	0	64	7	14
2019	Non-shift worker	33	23	15	14	12	3	1	58	26	745
2018	Shift worker	30	26	21	11	11	0	0	56	23	16
2018	Non-shift worker	23	24	21	15	13	4	1	49	29	691
2017	Shift worker	15	34	21	12	18	0	0	49	30	29
2017	Non-shift worker	26	23	18	15	14	4	1	51	30	767
2014	Shift worker	12	32	30	8	15	3	0	46	23	44
2014	Non-shift worker	18	20	18	17	22	5	0	40	41	721

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	24	33	43	22
2020	Non-shift worker	44	26	30	778
2019	Shift worker	46	14	40	14
2019	Non-shift worker	45	23	32	748
2018	Shift worker	35	28	38	16
2018	Non-shift worker	52	19	29	695
2017	Shift worker	51	12	37	29
2017	Non-shift worker	49	19	32	768
2014	Shift worker	38	33	29	44
2014	Non-shift worker	52	17	30	720

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	0	11	53	0	36	0	15
2017	Non-shift worker	5	19	60	4	6	7	376
2014	Shift worker	0	22	58	13	9999	7	17
2014	Non-shift worker	5	17	63	7	9999	8	377

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	8	32	10	0	31	5	34	16	22
2020	Non-shift worker	15	14	18	7	6	32	8	48	21	773
2019	Shift worker	26	14	14	6	13	7	20	55	26	14
2019	Non-shift worker	15	15	18	8	8	29	8	46	25	748
2018	Shift worker	11	14	26	6	9	17	17	38	23	16
2018	Non-shift worker	11	16	21	9	10	28	5	41	28	691
2017	Shift worker	16	13	6	6	5	36	18	62	25	29
2017	Non-shift worker	11	13	19	7	10	31	9	41	28	767
2014	Shift worker	16	22	16	4	8	19	14	57	19	44
2014	Non-shift worker	10	16	17	11	10	29	6	40	33	720

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	16	23	24	0	13	0	45	28	22
2020	Non-shift worker	30	30	17	6	5	11	1	69	12	775
2019	Shift worker	46	28	20	0	6	0	0	74	6	14
2019	Non-shift worker	30	28	16	6	7	11	2	67	15	746
2018	Shift worker	25	46	6	6	9	0	9	78	16	16
2018	Non-shift worker	25	31	20	8	8	8	0	60	18	692
2017	Shift worker	13	39	6	15	8	16	3	64	28	29
2017	Non-shift worker	23	30	18	9	8	11	1	60	19	768
2014	Shift worker	23	35	13	4	6	19	0	71	13	44
2014	Non-shift worker	19	28	22	11	8	11	1	54	21	721

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	14
2019	Non-shift worker	9	91	748

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	42	58	65

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	83	17	65

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	0	100	65

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	12	88	65

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	25	75	63

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	27	73	63

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	11	89	63

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	33	67	63

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	29	71	63

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	9	91	63

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	8	92	63

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	16	84	63

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	16	84	63

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	0	100	63

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	10	90	63

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	35	65	63

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	18	82	63

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	8	92	63

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	14	86	63

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Non-shift worker	50	50	63

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	11	34	5	0	36	0	38	8	22
2020	Non-shift worker	15	15	19	4	3	35	8	53	14	774
2019	Shift worker	33	7	20	6	0	14	20	60	10	14
2019	Non-shift worker	15	15	20	4	5	33	7	50	15	746
2018	Shift worker	16	9	32	0	3	26	14	41	6	16
2018	Non-shift worker	11	16	23	5	5	35	5	45	17	691
2017	Shift worker	16	9	6	3	6	46	14	62	23	29
2017	Non-shift worker	13	12	19	4	3	42	7	49	14	769
2014	Shift worker	11	18	13	2	4	33	19	60	13	44
2014	Non-shift worker	9	13	21	3	3	42	8	44	14	721

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	22	24	5	0	23	0	62	7	22
2020	Non-shift worker	33	29	17	4	4	11	2	72	9	774
2019	Shift worker	45	28	26	0	0	0	0	74	0	14
2019	Non-shift worker	32	27	18	3	6	14	1	69	11	748
2018	Shift worker	32	37	18	0	4	9	0	76	4	15
2018	Non-shift worker	25	30	22	6	4	12	1	63	12	691
2017	Shift worker	25	17	21	5	4	19	9	58	13	29
2017	Non-shift worker	27	29	17	4	3	18	1	70	10	767
2014	Shift worker	21	29	16	4	2	24	3	69	8	44
2014	Non-shift worker	21	29	21	3	3	20	2	64	9	721

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	17	19	13	24	0	5	41	39	22
2020	Non-shift worker	37	26	17	9	10	0	1	64	19	775

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	35	12	0	13	0	75	13	22
2020	Non-shift worker	37	31	15	9	8	1	68	17	774
2019	Shift worker	18	15	33	20	14	0	32	34	14
2019	Non-shift worker	23	26	25	11	14	1	49	25	745
2018	Shift worker	20	26	17	26	11	0	46	37	16
2018	Non-shift worker	18	27	21	16	16	1	46	33	694
2017	Shift worker	14	25	9	25	27	0	39	52	29
2017	Non-shift worker	17	24	20	15	22	1	42	38	766

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	41	21	14	5	0	60	19	22
2020	Non-shift worker	12	24	27	21	15	1	37	36	776
2019	Shift worker	40	25	28	6	0	0	66	6	14
2019	Non-shift worker	17	29	26	17	10	0	46	28	745
2018	Shift worker	43	31	26	0	0	0	74	0	16
2018	Non-shift worker	11	21	30	22	15	0	32	37	694
2017	Shift worker	23	19	33	19	5	0	42	25	29
2017	Non-shift worker	13	23	26	19	18	1	36	37	768

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	36	24	13	5	0	58	18	22
2020	Non-shift worker	19	29	25	16	10	1	48	26	773
2019	Shift worker	48	20	19	0	14	0	67	14	14
2019	Non-shift worker	22	32	24	14	7	0	55	21	745
2018	Shift worker	43	37	20	0	0	0	80	0	16
2018	Non-shift worker	13	24	31	18	13	1	37	31	694
2017	Shift worker	28	26	28	9	6	3	56	15	28
2017	Non-shift worker	16	27	24	18	15	1	43	33	763

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	33	19	8	19	0	0	53	28	22
2020	Non-shift worker	15	21	25	20	18	0	1	37	38	774
2019	Shift worker	33	13	40	8	6	0	0	46	14	14
2019	Non-shift worker	18	24	22	18	17	0	1	42	36	742
2018	Shift worker	0	34	26	29	6	5	0	36	37	16
2018	Non-shift worker	11	17	27	23	22	1	0	28	45	687
2017	Shift worker	21	18	21	18	22	0	0	39	40	29
2017	Non-shift worker	13	18	25	20	23	0	1	32	44	766

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	33	5	8	10	5	75	20	22
2020	Non-shift worker	32	25	19	13	8	3	59	22	774
2019	Shift worker	59	15	14	6	7	0	73	13	14
2019	Non-shift worker	41	27	15	8	5	3	71	14	740
2018	Shift worker	54	15	17	0	0	14	80	0	16
2018	Non-shift worker	30	29	22	8	8	3	61	16	690
2017	Shift worker	24	29	27	15	3	3	55	18	29
2017	Non-shift worker	31	26	19	10	9	4	60	20	767

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	33	25	5	10	0	60	15	22
2020	Non-shift worker	22	27	22	14	14	0	50	28	772
2019	Shift worker	51	15	28	0	7	0	65	7	14
2019	Non-shift worker	30	29	19	11	10	1	60	21	744
2018	Shift worker	42	18	26	6	0	9	65	6	16
2018	Non-shift worker	24	26	21	15	12	0	51	28	690
2017	Shift worker	24	19	26	25	5	0	43	31	29
2017	Non-shift worker	25	27	23	14	11	0	52	25	766

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	28	18	0	0	3	10	79	0	22
2020	Non-shift worker	34	20	17	10	11	0	8	58	24	772

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	37	26	8	0	0	0	66	8	22
2020	Non-shift worker	31	34	21	9	4	0	1	66	13	775
2019	Shift worker	34	46	7	13	0	0	0	80	13	14
2019	Non-shift worker	25	32	25	10	7	1	1	58	17	741
2018	Shift worker	28	40	17	9	6	0	0	68	15	16
2018	Non-shift worker	19	33	26	13	8	1	1	53	21	691
2017	Shift worker	27	27	6	22	17	0	0	54	40	29
2017	Non-shift worker	23	32	24	12	8	1	1	55	20	766

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	29	41	8	5	0	0	46	14	22
2020	Non-shift worker	25	32	24	12	7	0	1	57	19	773
2019	Shift worker	42	31	20	7	0	0	0	73	7	14
2019	Non-shift worker	21	34	22	14	7	1	1	56	21	742
2018	Shift worker	31	40	20	3	6	0	0	71	9	16
2018	Non-shift worker	16	29	29	16	9	0	0	45	25	694
2017	Shift worker	26	33	20	3	18	0	0	59	21	29
2017	Non-shift worker	18	29	25	15	12	0	1	47	28	765

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	39	19	10	8	0	62	18	22
2020	Non-shift worker	31	26	21	13	8	1	58	21	773
2019	Shift worker	45	15	26	15	0	0	59	15	14
2019	Non-shift worker	26	29	19	14	11	0	55	25	742
2018	Shift worker	29	60	6	0	6	0	89	6	16
2018	Non-shift worker	19	30	25	15	11	1	49	26	690
2017	Shift worker	11	21	27	26	15	0	32	41	29
2017	Non-shift worker	21	28	21	16	12	1	50	29	765

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	27	33	5	3	0	58	8	22
2020	Non-shift worker	43	27	16	7	7	1	70	14	773
2019	Shift worker	52	14	27	0	7	0	66	7	14
2019	Non-shift worker	43	24	16	8	7	0	68	16	742

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	20	33	25	5	0	0	37	30	22
2020	Non-shift worker	26	28	24	14	7	0	1	55	21	774

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	31	25	16	14	0	0	44	31	22
2020	Non-shift worker	29	28	23	13	6	0	1	57	19	773
2019	Shift worker	26	33	35	0	6	0	0	59	6	14
2019	Non-shift worker	37	30	17	10	4	0	1	68	15	742
2018	Shift worker	35	48	17	0	0	0	0	83	0	16
2018	Non-shift worker	27	33	23	9	6	1	1	61	16	689
2017	Shift worker	26	19	36	6	13	0	0	45	19	29
2017	Non-shift worker	29	33	20	9	7	0	1	63	17	763

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	22	20	22	5	0	54	26	22
2020	Non-shift worker	47	26	17	5	3	1	74	9	775
2019	Shift worker	46	34	7	7	7	0	79	14	14
2019	Non-shift worker	54	21	13	6	5	1	76	11	737
2018	Shift worker	48	31	9	6	6	0	80	11	16
2018	Non-shift worker	50	26	13	5	4	2	78	8	687
2017	Shift worker	55	15	12	10	8	0	70	18	29
2017	Non-shift worker	56	23	12	5	2	1	80	7	769

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	5	42	8	5	0	5	42	14	22
2020	Non-shift worker	25	34	24	10	6	0	0	60	16	772

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	23	10	3	0	0	10	85	4	22
2020	Non-shift worker	67	18	6	2	3	1	4	89	5	770
2019	Shift worker	51	15	15	0	13	0	6	70	14	14
2019	Non-shift worker	72	11	5	2	3	0	7	89	5	743
2018	Shift worker	60	22	0	0	3	6	9	96	4	16
2018	Non-shift worker	67	17	6	3	2	0	5	89	5	692

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	65	24	5	0	5	0	0	89	5	21
2020	Non-shift worker	78	10	5	2	3	1	2	90	4	769
2019	Shift worker	80	7	13	0	0	0	0	87	0	14
2019	Non-shift worker	71	12	6	3	6	0	2	85	9	743
2018	Shift worker	75	0	0	0	10	6	9	89	11	15
2018	Non-shift worker	65	15	6	4	6	0	4	84	10	687
2017	Shift worker	71	18	3	3	3	0	3	92	6	29
2017	Non-shift worker	70	12	6	4	4	1	3	84	9	767

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	26	15	0	0	0	85	0	22
2020	Non-shift worker	69	18	7	2	2	2	89	4	771
2019	Shift worker	55	38	6	0	0	0	94	0	14
2019	Non-shift worker	60	23	9	3	4	1	84	7	742
2018	Shift worker	56	26	9	0	0	9	90	0	16
2018	Non-shift worker	56	28	10	3	2	1	85	6	693
2017	Shift worker	49	32	8	8	3	0	81	11	29
2017	Non-shift worker	54	26	11	3	3	2	83	6	767

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	18	10	3	5	0	82	8	22
2020	Non-shift worker	66	15	8	5	5	1	83	9	776
2019	Shift worker	74	20	0	7	0	0	93	7	14
2019	Non-shift worker	57	19	10	6	7	1	77	13	739
2018	Shift worker	59	26	6	0	9	0	85	9	16
2018	Non-shift worker	47	22	12	9	8	1	71	17	689
2017	Shift worker	52	22	18	0	8	0	74	8	29
2017	Non-shift worker	53	20	11	8	6	2	75	14	767

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	5	8	0	0	28	89	0	22
2020	Non-shift worker	61	12	5	2	1	18	90	4	775
2019	Shift worker	67	7	0	0	0	26	100	0	14
2019	Non-shift worker	59	13	7	2	1	19	88	4	734
2018	Shift worker	72	6	0	0	0	23	100	0	16
2018	Non-shift worker	51	15	7	2	2	24	87	4	689
2017	Shift worker	55	16	3	0	0	26	96	0	29
2017	Non-shift worker	52	15	6	2	1	23	88	4	766

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	18	3	0	0	15	96	0	22
2020	Non-shift worker	70	17	7	2	0	4	90	2	776
2019	Shift worker	94	6	0	0	0	0	100	0	14
2019	Non-shift worker	73	15	5	2	1	5	92	3	742
2018	Shift worker	74	14	0	3	0	9	96	4	16
2018	Non-shift worker	62	20	9	2	1	6	88	3	686
2017	Shift worker	77	4	8	0	0	11	90	0	29
2017	Non-shift worker	64	19	7	1	2	7	90	3	763

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	13	13	0	3	0	13	81	4	22
2020	Non-shift worker	74	14	6	3	2	0	2	90	5	777
2019	Shift worker	78	0	8	6	8	0	0	78	14	14
2019	Non-shift worker	74	11	5	2	5	1	2	87	7	741
2018	Shift worker	72	11	0	9	9	0	0	83	17	16
2018	Non-shift worker	71	12	6	4	3	0	5	87	7	692
2017	Shift worker	77	0	9	0	8	0	6	81	9	29
2017	Non-shift worker	71	10	6	3	4	0	5	85	8	769

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	19	30	0	5	0	5	63	5	22
2020	Non-shift worker	47	28	14	6	2	0	2	77	8	773
2019	Shift worker	46	21	13	15	6	0	0	66	21	14
2019	Non-shift worker	54	26	11	5	3	0	2	81	8	741
2018	Shift worker	62	5	23	0	0	0	9	74	0	16
2018	Non-shift worker	47	28	13	5	3	1	3	79	8	692
2017	Shift worker	59	18	12	6	3	0	3	78	9	29
2017	Non-shift worker	52	26	13	4	2	0	3	80	6	768

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	30	25	12	10	0	0	53	22	22
2020	Non-shift worker	27	40	22	7	3	0	0	67	11	776

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	14	39	26	5	16	53	21	21
2020	Non-shift worker	12	30	35	16	6	42	22	778
2019	Shift worker	19	41	34	0	7	60	7	14
2019	Non-shift worker	13	33	36	13	5	46	18	746
2018	Shift worker	20	40	31	3	6	60	9	16
2018	Non-shift worker	7	29	40	18	7	36	24	695
2017	Shift worker	5	23	48	15	9	28	24	29
2017	Non-shift worker	9	25	39	18	9	34	26	769

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	9	38	25	8	33	29	22
2020	Non-shift worker	16	21	40	18	5	23	37	777
2019	Shift worker	13	0	34	40	13	53	13	14
2019	Non-shift worker	10	19	40	20	11	31	29	740
2018	Shift worker	0	16	46	28	10	37	16	15
2018	Non-shift worker	15	23	36	19	7	26	38	690
2017	Shift worker	21	19	28	19	13	32	40	28
2017	Non-shift worker	12	24	39	17	8	25	36	767

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	32	33	3	0	8	60	4	22
2020	Non-shift worker	36	39	13	8	2	2	77	10	778
2019	Shift worker	51	22	20	6	0	0	74	6	14
2019	Non-shift worker	31	38	16	8	4	3	71	12	744
2018	Shift worker	23	57	11	3	6	0	80	9	16
2018	Non-shift worker	28	40	16	8	4	3	71	13	689
2017	Shift worker	8	46	6	14	14	10	61	32	29
2017	Non-shift worker	28	42	12	11	5	3	72	16	769

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	22	37	10	0	3	0	52	11	22
2020	Non-shift worker	34	35	15	9	5	3	0	71	14	774

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	26	30	8	3	0	0	59	11	22
2020	Non-shift worker	44	25	12	10	8	1	0	71	18	777

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	18	19	8	0	0	0	73	8	22
2020	Non-shift worker	53	26	12	4	3	1	0	80	7	775

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	42	15	3	5	3	76	9	22
2020	Non-shift worker	33	33	15	10	6	2	68	17	775
2019	Shift worker	52	21	13	6	7	0	74	13	14
2019	Non-shift worker	23	33	18	14	10	2	57	25	746
2018	Shift worker	34	28	23	6	9	0	62	15	16
2018	Non-shift worker	17	35	19	17	11	1	53	29	691
2017	Shift worker	12	30	22	15	17	4	44	34	29
2017	Non-shift worker	16	37	13	18	14	1	54	33	767

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	34	30	10	0	0	0	60	10	22
2020	Non-shift worker	50	37	5	7	1	0	0	87	8	775

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	28	36	4	5	0	0	55	9	21
2020	Non-shift worker	50	35	8	4	2	1	0	86	6	778

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	26	33	8	0	0	0	59	8	22
2020	Non-shift worker	35	34	20	5	2	1	2	71	8	770

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	35	28	4	0	0	0	68	4	21
2020	Non-shift worker	48	33	10	3	1	2	2	85	5	777

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	29	3	5	0	0	0	92	5	22
2020	Non-shift worker	77	15	3	1	0	2	1	96	1	775

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	32	14	10	0	10	0	74	11	22
2020	Non-shift worker	51	32	9	4	1	2	1	86	5	776

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	33	14	15	0	0	0	71	15	22
2020	Non-shift worker	56	26	8	6	3	0	0	83	9	772

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	26	32	3	0	0	0	64	3	22
2020	Non-shift worker	59	25	9	4	1	1	1	86	6	778

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	35	65	22
2020	Non-shift worker	9	91	771

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	17	83	22
2020	Non-shift worker	13	87	772
2019	Shift worker	13	87	14
2019	Non-shift worker	17	83	747
2017	Shift worker	25	75	29
2017	Non-shift worker	16	84	767
2014	Shift worker	17	83	44
2014	Non-shift worker	15	85	720

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	80	20	129
2014	Non-shift worker	74	26	112

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	53	32	5	8	1	1	0	86	9	103
2014	Non-shift worker	56	30	5	7	2	0	0	85	10	81

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	32	14	14	0	3	0	70	15	22
2020	Non-shift worker	55	27	7	4	2	2	2	86	7	776

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	49	22	3	66	34	22
2020	Non-shift worker	28	52	19	0	65	35	774

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	13	10	5	10	5	17	68	19	22
2020	Non-shift worker	44	19	15	8	7	1	7	68	16	778
2019	Shift worker	65	0	28	0	0	0	6	70	0	14
2019	Non-shift worker	33	19	18	12	12	0	5	55	26	732
2018	Shift worker	37	9	14	17	0	0	23	59	22	16
2018	Non-shift worker	35	15	16	11	16	1	6	54	29	692

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Public Safety Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 63a. From whom did you experience discrimination on the job? Co-workers

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Question 64a. Please indicate the type of discrimination you experienced. Race

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Question 64c. Please indicate the type of discrimination you experienced. Colour

Question 64e. Please indicate the type of discrimination you experienced. Age

Question 64f. Please indicate the type of discrimination you experienced. Sex

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Question 64j. Please indicate the type of discrimination you experienced. Family status