2020 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	49	2	8	2	0	0	89	10	66
2020	Does not provide services to public	40	48	3	7	1	0	0	88	9	411

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	79	20	0	1	0	0	99	1	66
2020	Does not provide services to public	81	13	2	2	1	0	95	3	411
2017	Provides services to public	68	24	1	4	3	0	92	6	77
2017	Does not provide services to public	81	16	2	1	0	1	98	1	417
2014	Provides services to public	81	19	0	0	0	0	100	0	69
2014	Does not provide services to public	82	16	1	0	0	0	98	1	418

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	38	45	7	6	3	1	0	84	9	66
2020	Does not provide services to public	33	51	9	7	0	0	0	84	8	409
2019	Provides services to public	38	39	12	6	5	0	0	77	11	57
2019	Does not provide services to public	58	34	3	3	2	0	0	92	5	372
2017	Provides services to public	51	31	8	6	3	0	1	83	9	77
2017	Does not provide services to public	57	31	4	6	1	0	0	88	7	418
2014	Provides services to public	57	34	3	5	1	0	0	91	6	69
2014	Does not provide services to public	62	29	4	5	1	0	0	90	6	418

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	46	8	10	0	0	82	10	65
2020	Does not provide services to public	39	40	10	10	2	0	79	11	410
2019	Provides services to public	24	55	9	8	4	0	80	11	56
2019	Does not provide services to public	36	43	10	10	2	0	78	12	370
2018	Provides services to public	31	54	3	10	2	0	85	12	58
2018	Does not provide services to public	38	47	6	7	2	0	85	9	398
2017	Provides services to public	41	34	10	10	5	0	74	15	77
2017	Does not provide services to public	40	43	5	10	3	0	82	13	418
2014	Provides services to public	30	49	10	6	3	1	80	9	69
2014	Does not provide services to public	34	41	10	11	4	0	75	15	418

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	43	6	9	2	0	83	11	65
2020	Does not provide services to public	52	34	7	6	0	1	87	6	409
2019	Provides services to public	44	40	5	7	4	0	84	11	57
2019	Does not provide services to public	60	31	5	3	2	0	91	4	369
2017	Provides services to public	57	31	8	3	1	0	88	5	77
2017	Does not provide services to public	62	29	5	3	1	0	91	4	418
2014	Provides services to public	50	41	6	3	0	0	91	3	69
2014	Does not provide services to public	57	34	5	3	0	0	91	4	418

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	39	10	3	0	2	87	3	66
2020	Does not provide services to public	46	37	8	8	1	0	83	10	411
2019	Provides services to public	39	46	3	7	5	0	85	12	57
2019	Does not provide services to public	48	34	8	7	3	1	83	10	371
2018	Provides services to public	45	34	9	9	3	0	79	12	58
2018	Does not provide services to public	44	38	6	7	3	0	83	10	396
2017	Provides services to public	50	26	11	6	6	0	77	12	77
2017	Does not provide services to public	42	36	6	9	5	0	79	15	418
2014	Provides services to public	43	42	9	3	4	0	85	6	69
2014	Does not provide services to public	43	36	8	9	4	0	79	13	418

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	42	44	13	2	0	86	2	66
2020	Does not provide services to public	45	36	11	5	2	81	8	411
2019	Provides services to public	39	38	9	11	3	77	14	57
2019	Does not provide services to public	41	41	10	5	3	82	8	372
2018	Provides services to public	46	35	15	5	0	80	5	57
2018	Does not provide services to public	40	43	9	5	4	83	9	396
2017	Provides services to public	36	41	12	8	3	78	11	77
2017	Does not provide services to public	41	44	8	4	3	86	7	417
2014	Provides services to public	35	51	10	1	3	86	4	69
2014	Does not provide services to public	34	48	12	4	2	82	7	418

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	33	42	17	3	3	0	2	77	6	66
2020	Does not provide services to public	34	41	11	10	4	0	0	75	14	410
2019	Provides services to public	24	45	20	5	5	0	0	69	11	57
2019	Does not provide services to public	30	42	12	11	5	0	0	72	15	372
2018	Provides services to public	34	40	17	6	3	0	0	74	9	58
2018	Does not provide services to public	27	43	16	10	4	0	0	70	14	398
2017	Provides services to public	30	38	20	11	1	0	0	67	13	77
2017	Does not provide services to public	32	38	15	10	4	0	0	71	14	417
2014	Provides services to public	26	37	24	8	5	0	0	63	13	69
2014	Does not provide services to public	27	37	17	15	4	1	0	65	19	418

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	46	11	4	0	85	4	65
2020	Does not provide services to public	33	46	10	9	1	80	11	408
2019	Provides services to public	26	48	17	9	0	75	9	57
2019	Does not provide services to public	31	48	9	10	2	79	12	370
2018	Provides services to public	33	51	14	2	0	84	2	58
2018	Does not provide services to public	35	45	10	7	3	80	10	398
2017	Provides services to public	31	45	21	2	1	76	4	77
2017	Does not provide services to public	36	47	8	7	2	83	9	417

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	43	4	0	0	0	0	96	0	66
2020	Does not provide services to public	56	36	6	2	1	0	0	92	3	411
2019	Provides services to public	54	36	7	3	0	0	0	90	3	57
2019	Does not provide services to public	54	36	4	5	1	0	0	90	6	371
2018	Provides services to public	54	38	5	1	2	0	0	92	3	57
2018	Does not provide services to public	59	35	4	2	1	0	0	94	2	399
2017	Provides services to public	50	40	4	2	1	1	1	92	4	77
2017	Does not provide services to public	56	35	5	3	1	0	0	91	4	417
2014	Provides services to public	56	34	9	1	0	0	0	90	1	69
2014	Does not provide services to public	53	39	5	2	1	0	0	92	4	418

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	35	48	10	7	0	83	7	66
2020	Does not provide services to public	39	41	10	7	3	80	10	411
2019	Provides services to public	28	46	16	3	7	74	10	57
2019	Does not provide services to public	37	39	11	9	4	76	13	371
2018	Provides services to public	30	42	18	6	4	72	10	57
2018	Does not provide services to public	34	45	11	8	2	79	10	399
2017	Provides services to public	32	40	21	6	1	72	8	76
2017	Does not provide services to public	39	38	10	9	4	77	13	416

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	56	39	5	0	0	95	0	64
2020	Does not provide services to public	52	36	8	4	1	88	5	409
2019	Provides services to public	41	49	9	2	0	89	2	57
2019	Does not provide services to public	51	35	10	2	2	86	4	368
2018	Provides services to public	54	29	15	2	0	83	2	58
2018	Does not provide services to public	52	37	8	3	2	88	4	394
2017	Provides services to public	46	44	8	0	1	91	1	77
2017	Does not provide services to public	55	35	6	4	1	90	4	417
2014	Provides services to public	70	20	9	1	0	90	1	69
2014	Does not provide services to public	64	28	5	2	1	92	3	418

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	45	15	3	0	81	3	66
2020	Does not provide services to public	37	42	10	9	3	79	11	410
2019	Provides services to public	32	44	15	5	4	76	9	56
2019	Does not provide services to public	38	40	9	9	3	78	13	367
2018	Provides services to public	31	41	15	12	2	71	13	58
2018	Does not provide services to public	37	43	11	8	2	80	9	398
2017	Provides services to public	40	43	7	8	2	83	10	77
2017	Does not provide services to public	42	38	9	8	3	80	11	417
2014	Provides services to public	24	55	15	2	4	79	6	69
2014	Does not provide services to public	31	41	14	10	4	72	15	417

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	37	14	2	0	84	2	66
2020	Does not provide services to public	41	37	13	6	3	78	9	411
2019	Provides services to public	39	34	13	9	5	73	14	57
2019	Does not provide services to public	43	35	11	7	4	78	12	372
2018	Provides services to public	38	39	17	5	2	76	6	58
2018	Does not provide services to public	35	42	12	7	4	78	10	395
2017	Provides services to public	37	42	12	8	1	79	9	77
2017	Does not provide services to public	41	37	11	8	4	78	11	416
2014	Provides services to public	42	43	13	0	3	85	3	69
2014	Does not provide services to public	35	40	10	11	4	76	15	418

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	45	13	2	0	0	85	2	65
2020	Does not provide services to public	38	43	9	7	1	1	82	8	407
2019	Provides services to public	30	49	15	2	4	0	79	6	57
2019	Does not provide services to public	38	43	10	6	3	0	82	9	368
2018	Provides services to public	42	39	13	5	2	0	81	6	58
2018	Does not provide services to public	36	42	11	8	2	0	79	10	398
2017	Provides services to public	39	43	11	5	1	0	82	7	77
2017	Does not provide services to public	41	40	10	6	3	1	82	8	417
2014	Provides services to public	44	44	6	3	3	0	89	5	69
2014	Does not provide services to public	43	38	10	4	3	2	83	6	418

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	54	32	14	0	0	0	86	0	66
2020	Does not provide services to public	45	41	8	5	2	0	86	6	411
2019	Provides services to public	37	43	11	7	2	0	80	9	56
2019	Does not provide services to public	43	42	9	3	2	0	85	5	372
2018	Provides services to public	45	35	11	7	2	0	80	8	58
2018	Does not provide services to public	44	40	9	5	2	0	84	7	399
2017	Provides services to public	38	46	11	1	3	1	85	4	77
2017	Does not provide services to public	45	41	7	5	2	0	85	8	416
2014	Provides services to public	47	43	6	3	1	0	90	4	69
2014	Does not provide services to public	47	38	8	4	3	0	85	7	418

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	31	22	6	1	71	7	65
2020	Does not provide services to public	26	40	19	10	6	66	15	410
2019	Provides services to public	25	37	20	12	6	62	18	57
2019	Does not provide services to public	33	36	19	8	4	69	12	369
2018	Provides services to public	37	34	18	5	6	70	11	58
2018	Does not provide services to public	25	40	21	11	3	65	14	399
2017	Provides services to public	20	52	13	11	4	72	15	77
2017	Does not provide services to public	26	37	22	12	2	63	14	418
2014	Provides services to public	28	42	24	5	1	70	6	69
2014	Does not provide services to public	25	47	18	7	4	71	11	418

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	6	15	44	20	14	0	2	34	21	66
2020	Does not provide services to public	6	19	39	27	8	0	1	35	25	411
2019	Provides services to public	14	18	37	25	2	2	1	28	33	57
2019	Does not provide services to public	7	24	30	28	10	0	0	39	31	369
2018	Provides services to public	9	22	36	18	14	0	1	32	31	57
2018	Does not provide services to public	5	20	39	26	9	0	0	35	25	399
2017	Provides services to public	9	21	39	16	11	0	5	28	32	77
2017	Does not provide services to public	6	18	37	26	11	0	2	38	24	417
2014	Provides services to public	3	18	41	26	10	0	3	37	21	69
2014	Does not provide services to public	4	17	33	31	12	1	2	44	22	417

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	3	5	23	46	19	3	0	68	9	66
2020	Does not provide services to public	2	10	19	41	27	1	1	69	12	410
2019	Provides services to public	7	24	28	23	11	1	6	37	33	57
2019	Does not provide services to public	8	18	30	26	18	0	1	44	26	369
2018	Provides services to public	7	13	20	28	29	2	1	59	21	57
2018	Does not provide services to public	3	15	25	36	19	1	1	57	18	396
2017	Provides services to public	1	6	28	31	29	1	4	63	8	77
2017	Does not provide services to public	4	9	21	34	27	1	4	64	14	417
2014	Provides services to public	3	9	23	40	19	3	4	63	12	69
2014	Does not provide services to public	3	8	23	38	25	0	3	64	11	414

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	9	20	18	35	16	2	2	52	29	66
2020	Does not provide services to public	9	16	38	25	9	1	1	35	26	410
2019	Provides services to public	11	23	29	19	12	3	2	33	36	57
2019	Does not provide services to public	8	14	37	27	11	2	1	39	23	371
2018	Provides services to public	14	10	35	27	10	0	3	39	25	57
2018	Does not provide services to public	7	19	34	24	14	1	1	39	26	396
2017	Provides services to public	8	16	33	29	11	0	3	41	25	77
2017	Does not provide services to public	10	22	33	21	12	0	2	34	32	416
2014	Provides services to public	9	18	47	16	6	0	4	23	28	69
2014	Does not provide services to public	10	18	33	25	13	0	1	39	28	417

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	6	13	26	41	14	0	0	55	19	66
2020	Does not provide services to public	6	16	36	32	9	0	1	41	23	408
2019	Provides services to public	4	12	42	29	11	1	0	41	17	57
2019	Does not provide services to public	4	14	37	33	11	1	0	45	18	371
2018	Provides services to public	7	13	31	39	9	0	1	48	20	56
2018	Does not provide services to public	6	15	40	29	9	1	0	38	21	398
2017	Provides services to public	5	13	37	29	12	0	4	42	19	77
2017	Does not provide services to public	8	12	39	28	12	0	1	41	20	415
2014	Provides services to public	4	13	36	33	13	0	1	46	17	69
2014	Does not provide services to public	7	13	34	28	16	0	1	45	21	418

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	10	16	31	26	14	0	2	41	27	66
2020	Does not provide services to public	10	21	32	26	9	1	1	36	32	411
2019	Provides services to public	18	28	22	24	4	1	4	29	48	57
2019	Does not provide services to public	14	19	34	17	12	1	1	30	35	371
2018	Provides services to public	21	24	27	19	8	0	1	27	45	57
2018	Does not provide services to public	15	27	33	16	7	1	1	24	42	397
2017	Provides services to public	17	20	28	23	9	0	4	33	38	77
2017	Does not provide services to public	16	23	32	16	9	1	3	26	41	417
2014	Provides services to public	15	14	35	19	13	0	4	33	31	69
2014	Does not provide services to public	10	19	34	23	13	1	1	36	29	418

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	3	13	27	29	20	5	3	53	17	65
2020	Does not provide services to public	5	11	29	34	17	2	2	53	17	409
2019	Provides services to public	18	28	27	18	5	2	2	24	48	56
2019	Does not provide services to public	13	22	31	19	12	3	0	32	36	368
2018	Provides services to public	17	28	21	18	12	0	3	32	46	57
2018	Does not provide services to public	10	22	33	22	10	2	1	33	33	398
2017	Provides services to public	8	15	25	22	19	8	4	46	26	77
2017	Does not provide services to public	8	17	31	22	15	3	3	40	27	417
2014	Provides services to public	5	7	25	39	17	4	4	60	13	68
2014	Does not provide services to public	3	6	26	37	24	2	2	64	10	417

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	6	17	44	14	14	5	0	30	24	66
2020	Does not provide services to public	6	18	42	24	8	2	1	32	25	410
2019	Provides services to public	12	17	40	24	6	0	1	30	29	57
2019	Does not provide services to public	8	18	42	20	10	1	1	30	26	367
2018	Provides services to public	17	15	40	21	7	0	1	28	32	57
2018	Does not provide services to public	9	20	40	21	9	1	0	31	29	398
2017	Provides services to public	8	12	42	20	10	4	4	33	22	77
2017	Does not provide services to public	10	17	40	21	9	1	2	31	28	416
2014	Provides services to public	7	14	41	22	10	4	3	34	23	69
2014	Does not provide services to public	10	17	32	22	16	1	2	39	28	418

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	5	27	39	14	14	2	1	28	32	66
2020	Does not provide services to public	7	21	40	23	8	0	1	31	28	411
2019	Provides services to public	6	29	43	13	5	0	3	19	36	57
2019	Does not provide services to public	10	18	37	23	11	0	0	34	28	369

Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	31	42	16	3	0	4	3	79	4	66
2020	Does not provide services to public	26	35	17	7	3	6	5	70	12	411
2019	Provides services to public	34	29	18	7	5	4	2	67	14	57
2019	Does not provide services to public	33	31	11	10	4	7	5	72	16	369
2018	Provides services to public	19	46	15	11	3	6	0	69	15	57
2018	Does not provide services to public	24	35	15	12	4	7	4	66	17	400
2017	Provides services to public	28	37	16	13	0	3	2	69	14	76
2017	Does not provide services to public	29	36	10	10	6	4	5	71	17	418
2014	Provides services to public	28	33	19	15	4	1	0	62	19	69
2014	Does not provide services to public	29	35	14	10	6	3	2	68	17	418

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	62	31	5	1	0	2	94	1	66
2020	Does not provide services to public	57	30	7	4	2	0	87	6	408
2019	Provides services to public	50	31	3	8	5	2	82	14	57
2019	Does not provide services to public	52	31	6	7	3	1	84	10	372
2018	Provides services to public	45	31	16	7	2	0	75	9	57
2018	Does not provide services to public	49	34	9	3	3	1	84	7	399
2017	Provides services to public	49	37	6	7	0	1	87	7	77
2017	Does not provide services to public	51	34	6	5	3	0	85	9	418
2014	Provides services to public	34	42	8	11	5	0	76	16	69
2014	Does not provide services to public	48	32	6	10	3	0	80	13	418

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	64	32	4	0	0	0	96	0	66
2020	Does not provide services to public	66	28	4	1	1	0	94	2	410
2019	Provides services to public	57	34	4	3	2	0	91	5	57
2019	Does not provide services to public	62	29	4	5	1	0	91	5	370
2018	Provides services to public	41	48	6	4	2	0	89	5	57
2018	Does not provide services to public	62	29	4	3	1	0	92	4	399
2017	Provides services to public	46	52	1	1	0	0	97	1	77
2017	Does not provide services to public	56	35	3	4	1	0	91	5	417
2014	Provides services to public	49	38	4	6	3	0	87	9	69
2014	Does not provide services to public	54	36	5	3	1	1	91	4	417

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	36	11	3	0	0	86	3	66
2020	Does not provide services to public	52	36	7	3	1	0	89	4	409
2019	Provides services to public	36	43	9	7	5	0	79	12	57
2019	Does not provide services to public	51	37	8	3	2	0	88	4	371
2018	Provides services to public	29	53	15	4	0	0	81	4	57
2018	Does not provide services to public	48	40	6	4	1	1	89	5	398

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	58	25	6	0	3	7	2	90	3	66
2020	Does not provide services to public	48	25	9	4	3	8	4	83	7	411

Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	61	25	7	3	2	0	3	89	4	66
2020	Does not provide services to public	53	30	10	2	2	0	3	86	4	410
2019	Provides services to public	56	26	9	2	4	0	4	84	6	57
2019	Does not provide services to public	50	29	10	3	3	1	4	83	7	372

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	46	44	6	1	2	0	2	91	3	66
2020	Does not provide services to public	37	38	13	9	3	0	1	75	12	410
2019	Provides services to public	29	40	18	6	4	0	3	71	10	56
2019	Does not provide services to public	39	38	9	9	4	1	0	77	13	370
2018	Provides services to public	39	43	11	3	2	0	1	84	5	58
2018	Does not provide services to public	41	39	9	8	2	1	1	80	10	396
2017	Provides services to public	41	43	10	7	0	0	0	83	7	77
2017	Does not provide services to public	43	40	9	7	2	0	0	83	9	417
2014	Provides services to public	48	30	11	6	5	0	0	78	11	69
2014	Does not provide services to public	39	40	11	7	2	0	0	79	10	418

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	35	9	0	3	0	0	88	3	66
2020	Does not provide services to public	53	30	8	5	2	2	1	85	7	407

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	51	39	7	3	0	0	0	90	3	66
2020	Does not provide services to public	51	32	8	7	1	0	0	84	8	410
2019	Provides services to public	42	32	10	12	2	0	2	76	14	56
2019	Does not provide services to public	51	32	8	6	3	1	0	83	8	369
2018	Provides services to public	49	35	8	6	2	0	0	84	8	58
2018	Does not provide services to public	48	35	6	8	2	0	0	84	10	392
2017	Provides services to public	43	40	6	8	3	0	0	83	11	77
2017	Does not provide services to public	47	36	5	8	3	0	1	84	11	418
2014	Provides services to public	48	28	15	8	1	0	0	76	9	69
2014	Does not provide services to public	45	40	6	6	4	0	0	85	9	417

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	51	49	65
2020	Does not provide services to public	54	46	411

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	77	15	2	0	0	2	5	98	0	66
2020	Does not provide services to public	71	17	3	1	0	3	4	95	2	410

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	60	30	9	2	0	0	0	90	2	66
2020	Does not provide services to public	56	28	8	6	2	0	0	84	8	411
2019	Provides services to public	45	30	14	5	3	0	2	77	9	57
2019	Does not provide services to public	52	32	7	5	3	1	0	85	8	372
2018	Provides services to public	46	33	10	7	4	0	0	79	11	58
2018	Does not provide services to public	51	31	9	6	4	0	0	82	9	397
2017	Provides services to public	56	30	5	7	1	0	0	86	9	77
2017	Does not provide services to public	53	29	8	7	3	0	0	82	9	416
2014	Provides services to public	43	36	6	6	6	0	1	81	13	69
2014	Does not provide services to public	47	35	9	7	2	0	0	82	8	418

Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	62	30	3	2	0	3	95	2	66
2020	Does not provide services to public	58	29	5	3	2	3	89	5	410
2019	Provides services to public	39	40	7	6	7	2	81	12	57
2019	Does not provide services to public	47	32	11	5	3	3	80	8	371
2018	Provides services to public	39	41	7	7	5	1	80	12	58
2018	Does not provide services to public	41	39	7	7	3	2	82	11	399
2017	Provides services to public	39	35	12	12	1	1	74	14	77
2017	Does not provide services to public	43	35	8	9	3	2	80	12	416
2014	Provides services to public	35	47	5	5	6	1	83	12	69
2014	Does not provide services to public	38	42	10	8	1	1	81	9	418

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	27	11	5	2	3	83	7	66
2020	Does not provide services to public	47	32	10	8	2	1	79	10	409
2019	Provides services to public	28	33	11	21	6	0	61	27	57
2019	Does not provide services to public	30	35	15	13	7	0	66	20	371
2018	Provides services to public	33	37	16	7	7	0	70	14	58
2018	Does not provide services to public	34	33	14	12	7	1	67	19	398
2017	Provides services to public	38	30	21	9	1	1	68	11	77
2017	Does not provide services to public	29	39	13	12	6	1	69	18	418
2014	Provides services to public	31	47	9	8	4	1	79	12	69
2014	Does not provide services to public	31	40	13	11	5	0	71	16	417

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	34	16	8	2	5	73	10	66
2020	Does not provide services to public	27	36	14	15	6	2	64	22	410
2019	Provides services to public	17	38	15	18	10	0	56	29	57
2019	Does not provide services to public	17	36	17	16	11	2	54	28	370
2018	Provides services to public	21	40	21	5	11	1	62	17	58
2018	Does not provide services to public	20	36	17	16	10	2	57	26	398
2017	Provides services to public	25	36	18	19	1	1	61	21	76
2017	Does not provide services to public	18	34	20	17	8	3	54	25	417
2014	Provides services to public	25	38	21	8	5	3	65	13	69
2014	Does not provide services to public	17	37	18	19	7	1	56	26	417

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	35	17	3	4	2	77	7	66
2020	Does not provide services to public	32	40	12	13	3	0	72	16	410
2019	Provides services to public	26	31	16	15	12	0	57	27	57
2019	Does not provide services to public	16	36	18	17	10	2	54	28	371
2018	Provides services to public	15	47	14	14	10	0	62	24	58
2018	Does not provide services to public	17	39	18	16	9	1	57	25	399
2017	Provides services to public	27	37	12	17	6	1	64	24	77
2017	Does not provide services to public	19	42	16	14	7	2	63	21	418
2014	Provides services to public	19	38	29	8	5	1	58	13	69
2014	Does not provide services to public	17	44	15	16	5	1	62	22	417

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	24	5	2	1	0	5	91	3	66
2020	Does not provide services to public	63	24	8	3	0	1	1	89	3	411
2019	Provides services to public	51	32	11	0	4	0	2	85	4	57
2019	Does not provide services to public	58	28	8	1	1	2	1	89	3	371

Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	40	5	4	0	0	90	4	66
2020	Does not provide services to public	40	45	8	6	1	0	84	7	410
2019	Provides services to public	38	38	14	2	7	0	77	9	57
2019	Does not provide services to public	26	45	14	11	5	0	71	16	371
2018	Provides services to public	35	41	14	5	3	1	77	9	57
2018	Does not provide services to public	36	42	12	8	2	1	79	10	393
2017	Provides services to public	38	36	18	7	1	0	74	8	77
2017	Does not provide services to public	31	47	13	6	2	1	78	9	417
2014	Provides services to public	34	49	14	3	1	0	83	4	69
2014	Does not provide services to public	34	41	12	10	2	0	75	12	418

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	28	52	10	4	5	0	80	10	65
2020	Does not provide services to public	20	46	12	17	4	1	67	21	406
2019	Provides services to public	19	33	16	17	14	0	53	31	57
2019	Does not provide services to public	14	34	18	21	12	1	48	33	370

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	32	7	3	0	6	2	89	4	66
2020	Does not provide services to public	47	32	11	7	1	1	1	80	9	408
2019	Provides services to public	42	33	13	8	4	0	0	74	12	57
2019	Does not provide services to public	46	38	6	7	2	1	1	85	9	371
2018	Provides services to public	50	32	13	2	2	1	0	84	3	57
2018	Does not provide services to public	53	34	6	4	2	1	1	88	6	394
2017	Provides services to public	50	34	12	3	0	1	0	85	3	77
2017	Does not provide services to public	51	35	6	4	1	2	0	88	6	416
2014	Provides services to public	44	41	8	1	4	2	0	87	5	69
2014	Does not provide services to public	55	31	6	5	2	0	1	87	7	418

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	56	32	10	2	0	0	88	2	66
2020	Does not provide services to public	48	38	9	5	0	0	86	5	406
2019	Provides services to public	39	38	12	4	3	3	80	8	57
2019	Does not provide services to public	48	35	10	5	2	0	83	7	368
2018	Provides services to public	47	34	12	3	2	1	83	5	57
2018	Does not provide services to public	52	33	9	4	1	0	86	6	392

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	36	27	17	3	0	14	2	75	4	66
2020	Does not provide services to public	29	24	17	10	5	11	4	62	18	410
2019	Provides services to public	13	37	14	20	5	7	2	56	28	57
2019	Does not provide services to public	24	27	15	11	8	11	4	60	22	371
2018	Provides services to public	34	26	13	17	2	8	0	65	21	57
2018	Does not provide services to public	29	24	16	12	7	9	3	61	21	394
2017	Provides services to public	15	27	16	16	8	11	6	51	29	77
2017	Does not provide services to public	21	25	16	11	9	14	3	56	24	417
2014	Provides services to public	15	27	14	14	15	13	2	49	34	69
2014	Does not provide services to public	24	28	16	10	11	8	4	58	24	418

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	42	35	10	8	3	2	79	11	66
2020	Does not provide services to public	29	43	14	10	3	1	73	13	408
2019	Provides services to public	28	31	20	12	7	2	60	20	57
2019	Does not provide services to public	29	38	13	14	6	1	67	19	370
2018	Provides services to public	25	46	12	7	5	5	75	13	57
2018	Does not provide services to public	29	41	13	11	6	1	70	17	393
2017	Provides services to public	43	38	12	7	0	0	82	7	76
2017	Does not provide services to public	36	41	10	8	4	1	78	12	416
2014	Provides services to public	34	31	20	10	4	1	66	14	69
2014	Does not provide services to public	29	38	12	13	8	0	67	21	418

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	26	34	11	14	9	2	4	64	24	66
2020	Does not provide services to public	28	32	16	11	10	2	2	62	21	411
2019	Provides services to public	18	23	15	19	20	2	3	43	41	57
2019	Does not provide services to public	29	29	12	16	11	1	2	60	28	372
2018	Provides services to public	21	32	19	9	14	3	2	56	24	57
2018	Does not provide services to public	27	32	14	11	12	3	3	61	24	392
2017	Provides services to public	26	30	12	19	10	3	1	58	29	77
2017	Does not provide services to public	27	32	15	12	11	1	2	61	24	417
2014	Provides services to public	11	16	25	17	25	1	4	28	45	69
2014	Does not provide services to public	13	20	15	19	31	0	2	33	52	417

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	25	6	6	8	0	5	79	14	66
2020	Does not provide services to public	48	23	16	5	3	1	4	75	8	411
2019	Provides services to public	58	20	10	4	4	2	2	82	8	56
2019	Does not provide services to public	52	26	11	4	3	0	3	81	8	371

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	57	26	8	6	0	0	3	86	7	66
2020	Does not provide services to public	54	24	13	4	1	0	3	81	5	411
2019	Provides services to public	48	16	19	6	4	2	6	70	10	56
2019	Does not provide services to public	54	25	11	4	1	1	3	82	6	370

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	81	12	1	0	2	0	4	97	2	66
2020	Does not provide services to public	81	7	3	1	1	2	5	94	3	408
2019	Provides services to public	74	10	0	2	2	5	7	96	4	57
2019	Does not provide services to public	85	6	2	1	1	2	3	96	2	369

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	78	10	1	3	0	0	8	95	3	66
2020	Does not provide services to public	77	8	4	0	1	2	7	94	2	410
2019	Provides services to public	78	4	1	0	2	4	11	96	2	57
2019	Does not provide services to public	86	4	1	0	1	1	7	97	1	369

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	46	14	5	0	2	81	5	66
2020	Does not provide services to public	30	47	11	8	1	2	79	9	410
2019	Provides services to public	19	55	13	8	4	0	74	12	57
2019	Does not provide services to public	22	53	10	9	2	3	78	12	372
2018	Provides services to public	27	48	15	6	2	3	77	7	57
2018	Does not provide services to public	26	44	17	7	3	3	73	10	392
2017	Provides services to public	28	46	20	6	0	0	74	6	76
2017	Does not provide services to public	28	42	16	9	3	2	71	12	418

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	54	36	6	2	0	2	92	2	65
2020	Does not provide services to public	37	43	11	7	1	1	81	8	408
2019	Provides services to public	40	37	12	4	7	0	78	11	57
2019	Does not provide services to public	39	41	10	6	2	1	81	9	369
2018	Provides services to public	51	38	9	0	0	1	91	0	57
2018	Does not provide services to public	45	42	6	4	2	1	88	6	396
2017	Provides services to public	41	49	5	4	0	1	91	4	76
2017	Does not provide services to public	41	41	10	5	2	1	83	7	417
2014	Provides services to public	48	39	6	3	3	1	88	5	69
2014	Does not provide services to public	48	38	9	4	0	1	87	4	417

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	57	32	9	2	0	0	89	2	65
2020	Does not provide services to public	41	37	11	7	1	3	80	8	411
2019	Provides services to public	55	25	12	2	6	0	80	8	57
2019	Does not provide services to public	50	35	8	4	0	2	86	5	369
2018	Provides services to public	51	34	11	2	0	1	87	2	58
2018	Does not provide services to public	46	38	11	2	1	2	86	3	396
2017	Provides services to public	45	40	14	1	0	0	85	1	76
2017	Does not provide services to public	46	39	9	2	1	2	87	4	417
2014	Provides services to public	49	43	3	1	1	3	95	3	69
2014	Does not provide services to public	55	33	8	1	0	3	90	2	418

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	26	17	2	2	9	0	77	4	65
2020	Does not provide services to public	27	29	21	11	3	8	1	62	15	411

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	58	29	5	2	3	3	0	90	5	66
2020	Does not provide services to public	47	27	11	7	1	4	3	80	8	410

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	70	25	3	2	0	95	2	66
2020	Does not provide services to public	64	29	4	3	1	93	3	411
2019	Provides services to public	54	27	11	5	2	82	7	57
2019	Does not provide services to public	61	31	4	3	1	92	4	369
2018	Provides services to public	57	36	6	1	0	93	1	58
2018	Does not provide services to public	57	34	5	2	1	92	3	396
2017	Provides services to public	57	38	4	0	0	96	0	75
2017	Does not provide services to public	56	33	6	3	1	89	5	417
2014	Provides services to public	57	40	0	1	3	96	4	69
2014	Does not provide services to public	57	35	4	3	1	92	3	418

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	72	18	6	3	0	0	91	3	66
2020	Does not provide services to public	57	29	7	5	1	1	87	6	409
2019	Provides services to public	43	22	21	7	8	0	65	14	57
2019	Does not provide services to public	44	32	13	8	3	0	76	11	370
2018	Provides services to public	50	36	9	5	0	0	86	5	58
2018	Does not provide services to public	45	34	11	6	4	1	80	9	395
2017	Provides services to public	43	38	15	3	1	0	81	4	77
2017	Does not provide services to public	43	35	12	6	4	0	78	10	417
2014	Provides services to public	49	43	5	0	3	0	93	3	69
2014	Does not provide services to public	46	39	7	5	2	1	86	7	418

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	71	20	5	5	0	0	91	5	65
2020	Does not provide services to public	54	34	5	5	2	1	89	7	408
2019	Provides services to public	40	29	16	7	9	0	69	16	57
2019	Does not provide services to public	44	33	11	8	4	0	77	12	369
2018	Provides services to public	50	31	12	6	0	0	82	6	57
2018	Does not provide services to public	42	39	10	6	3	0	81	9	395
2017	Provides services to public	42	39	13	5	1	0	81	6	77
2017	Does not provide services to public	38	42	10	6	4	0	80	10	418
2014	Provides services to public	42	51	5	0	3	0	93	3	69
2014	Does not provide services to public	45	37	8	6	3	0	82	10	418

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	60	22	6	7	4	0	0	83	11	66
2020	Does not provide services to public	51	25	12	4	4	3	0	79	9	411
2019	Provides services to public	35	23	13	13	11	6	0	61	25	56
2019	Does not provide services to public	39	30	15	8	6	2	0	70	14	372
2018	Provides services to public	45	20	21	12	0	2	0	66	12	58
2018	Does not provide services to public	39	27	19	7	5	2	0	67	13	395
2017	Provides services to public	35	23	28	10	0	1	1	60	11	77
2017	Does not provide services to public	40	26	16	8	6	3	0	68	15	418
2014	Provides services to public	43	33	10	7	7	0	0	76	14	69
2014	Does not provide services to public	38	28	18	9	4	4	0	68	13	418

Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Provides services to public	13	57	29	66
2020	Does not provide services to public	14	52	34	411
2019	Provides services to public	27	37	37	57
2019	Does not provide services to public	19	44	37	372
2018	Provides services to public	13	46	41	57
2018	Does not provide services to public	16	47	36	399
2017	Provides services to public	9	44	47	77
2017	Does not provide services to public	19	48	33	417
2014	Provides services to public	10	55	35	69
2014	Does not provide services to public	15	54	31	418

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	5	28	55	0	13	0	15
2019	Does not provide services to public	12	27	42	11	0	8	70
2017	Does not provide services to public	20	13	45	15	0	6	78
2014	Does not provide services to public	21	15	28	30	9999	5	63

Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	57
2019	Does not provide services to public	7	93	372
2018	Provides services to public	17	83	57
2018	Does not provide services to public	9	91	398

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	30	19	12	0	0	32	7	80	0	66
2020	Does not provide services to public	17	12	15	6	3	39	8	55	16	410
2019	Provides services to public	17	27	17	3	3	21	11	64	10	57
2019	Does not provide services to public	20	13	13	6	4	35	8	58	18	372
2018	Provides services to public	28	18	18	5	2	30	0	65	10	57
2018	Does not provide services to public	20	15	13	5	4	33	10	62	15	400
2017	Provides services to public	21	28	12	1	3	26	9	75	7	76
2017	Does not provide services to public	17	14	17	3	2	36	11	59	9	417
2014	Provides services to public	28	9	15	9	4	30	5	57	19	69
2014	Does not provide services to public	15	13	15	6	4	36	11	53	19	418

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	41	39	8	0	0	11	2	91	0	64
2020	Does not provide services to public	39	30	15	5	2	9	0	76	7	410
2019	Provides services to public	35	34	16	3	2	8	2	76	6	57
2019	Does not provide services to public	42	31	10	5	2	9	1	81	8	372
2018	Provides services to public	47	32	17	1	0	3	0	81	1	57
2018	Does not provide services to public	38	33	15	5	2	6	0	76	7	400
2017	Provides services to public	45	35	11	3	1	4	1	84	4	77
2017	Does not provide services to public	36	36	12	3	1	11	1	82	4	417
2014	Provides services to public	39	22	25	5	3	6	0	65	8	69
2014	Does not provide services to public	35	32	15	4	2	11	1	76	7	418

Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	9	91	58
2018	Does not provide services to public	2	98	396

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	30	19	9	0	2	36	5	82	3	65
2020	Does not provide services to public	19	11	18	2	2	42	6	57	8	408
2019	Provides services to public	22	25	11	1	2	30	9	76	6	57
2019	Does not provide services to public	20	10	15	2	1	43	8	63	6	372
2018	Provides services to public	25	14	21	0	0	36	4	65	0	58
2018	Does not provide services to public	21	12	15	0	1	38	12	67	3	397
2017	Provides services to public	24	19	12	1	0	30	12	76	2	77
2017	Does not provide services to public	18	13	15	1	1	42	11	66	3	418
2014	Provides services to public	22	20	15	3	3	30	6	68	8	69
2014	Does not provide services to public	17	14	14	2	0	42	11	66	6	418

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	28	14	0	0	7	2	84	0	65
2020	Does not provide services to public	39	29	15	3	1	12	1	77	5	411
2019	Provides services to public	37	33	14	1	2	9	4	80	4	57
2019	Does not provide services to public	42	31	11	2	1	12	1	84	3	370
2018	Provides services to public	44	33	18	0	0	3	2	81	0	58
2018	Does not provide services to public	39	35	14	2	1	9	1	82	2	399
2017	Provides services to public	41	34	12	3	0	7	4	84	3	77
2017	Does not provide services to public	37	35	11	1	0	14	2	85	2	417
2014	Provides services to public	32	32	18	1	3	14	0	75	4	69
2014	Does not provide services to public	38	32	11	2	0	14	2	84	3	418

Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	12	20	2	3	0	0	75	5	66
2020	Does not provide services to public	57	20	13	5	4	0	0	78	9	409

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	49	34	11	3	3	0	0	83	6	65
2020	Does not provide services to public	56	28	11	3	2	1	0	84	5	411
2019	Provides services to public	47	24	11	3	9	0	6	75	13	56
2019	Does not provide services to public	52	30	9	4	5	0	0	82	9	370
2018	Provides services to public	36	20	26	9	5	2	1	58	15	56
2018	Does not provide services to public	44	32	14	6	4	0	0	76	10	397
2017	Provides services to public	39	40	11	3	6	0	1	80	9	77
2017	Does not provide services to public	50	28	15	3	3	1	1	79	6	415

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	23	31	19	10	0	0	40	29	65
2020	Does not provide services to public	10	26	29	24	10	0	0	36	34	411
2019	Provides services to public	19	20	24	16	17	0	4	40	35	57
2019	Does not provide services to public	13	30	30	16	10	0	0	44	26	369
2018	Provides services to public	17	19	24	19	17	2	1	37	38	56
2018	Does not provide services to public	9	25	32	23	12	0	0	33	35	397
2017	Provides services to public	16	18	31	13	23	0	0	34	35	77
2017	Does not provide services to public	9	22	34	19	16	0	0	31	35	417

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	27	30	29	5	10	0	0	57	14	65
2020	Does not provide services to public	19	31	28	13	7	1	0	51	21	411
2019	Provides services to public	22	24	27	15	8	0	4	48	24	57
2019	Does not provide services to public	20	37	22	13	7	0	0	57	20	370
2018	Provides services to public	20	32	25	13	7	2	1	54	20	55
2018	Does not provide services to public	13	36	27	15	7	0	1	50	23	397
2017	Provides services to public	15	30	32	14	7	0	1	46	22	77
2017	Does not provide services to public	15	29	31	16	8	0	0	45	24	415

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	21	23	28	12	15	0	2	44	27	65
2020	Does not provide services to public	20	24	32	14	9	1	1	45	23	407
2019	Provides services to public	16	22	20	13	24	0	4	40	39	57
2019	Does not provide services to public	15	26	31	15	12	0	1	41	28	369
2018	Provides services to public	13	20	32	14	19	0	1	34	34	55
2018	Does not provide services to public	11	30	23	20	15	1	0	41	36	396
2017	Provides services to public	16	28	25	12	19	0	0	44	31	77
2017	Does not provide services to public	13	25	27	21	14	0	1	38	35	418

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	26	14	9	9	0	2	67	19	65
2020	Does not provide services to public	28	33	19	12	7	0	1	62	19	409
2019	Provides services to public	39	22	16	7	11	0	4	64	19	57
2019	Does not provide services to public	36	31	20	8	5	0	1	68	13	370
2018	Provides services to public	37	26	24	3	8	2	0	64	12	56
2018	Does not provide services to public	28	30	24	11	7	0	0	58	18	398
2017	Provides services to public	34	22	18	13	13	0	0	56	26	76
2017	Does not provide services to public	26	31	21	12	9	0	1	58	21	418

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	38	22	12	14	13	2	61	27	66
2020	Does not provide services to public	20	34	23	15	8	0	54	23	410
2019	Provides services to public	29	34	13	15	5	4	65	21	57
2019	Does not provide services to public	30	27	24	11	8	0	57	19	371
2018	Provides services to public	34	16	27	11	12	0	50	23	56
2018	Does not provide services to public	27	24	26	13	10	0	51	23	394
2017	Provides services to public	32	31	16	12	10	0	63	21	76
2017	Does not provide services to public	25	28	24	16	8	0	52	24	417

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	21	11	12	6	2	8	68	20	66
2020	Does not provide services to public	32	28	17	12	7	0	4	62	20	409

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	40	36	6	9	3	1	5	81	13	65
2020	Does not provide services to public	34	34	20	9	2	1	1	69	11	408
2019	Provides services to public	39	27	12	8	9	0	4	69	18	56
2019	Does not provide services to public	30	38	20	9	2	0	1	69	11	368
2018	Provides services to public	32	32	18	11	3	1	3	67	15	58
2018	Does not provide services to public	32	36	21	6	5	1	0	69	10	398
2017	Provides services to public	34	33	26	3	4	0	0	67	7	76
2017	Does not provide services to public	32	36	19	9	3	0	0	68	12	417

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	39	37	13	8	2	2	0	77	10	65
2020	Does not provide services to public	30	35	21	10	3	1	0	66	13	408
2019	Provides services to public	23	30	28	10	5	0	4	55	16	57
2019	Does not provide services to public	25	34	26	8	6	0	1	59	14	370
2018	Provides services to public	36	19	23	14	4	0	3	57	19	57
2018	Does not provide services to public	26	35	25	10	4	0	1	61	14	399
2017	Provides services to public	21	41	25	8	5	0	0	62	13	76
2017	Does not provide services to public	22	39	24	10	5	0	0	61	15	417

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	52	39	3	5	2	0	0	91	6	65
2020	Does not provide services to public	35	34	21	7	2	1	0	69	9	405
2019	Provides services to public	26	32	22	11	4	0	4	61	16	56
2019	Does not provide services to public	30	34	22	8	5	0	1	65	13	368
2018	Provides services to public	33	28	26	9	2	0	3	62	11	58
2018	Does not provide services to public	33	36	17	10	3	0	0	69	13	398
2017	Provides services to public	29	39	23	5	4	0	0	68	9	76
2017	Does not provide services to public	30	38	18	10	3	0	0	69	13	416

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	47	30	14	4	3	0	2	78	8	66
2020	Does not provide services to public	46	26	15	7	5	1	0	73	12	409
2019	Provides services to public	26	35	23	3	9	0	4	63	12	57
2019	Does not provide services to public	42	29	15	7	5	0	1	72	13	370

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	30	30	20	12	8	0	0	60	21	66
2020	Does not provide services to public	27	29	26	13	5	0	0	56	18	408

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	41	8	9	8	0	0	76	17	66
2020	Does not provide services to public	29	35	23	10	2	1	0	65	12	406
2019	Provides services to public	28	33	22	7	6	0	4	64	14	54
2019	Does not provide services to public	39	30	20	6	4	0	1	70	10	368
2018	Provides services to public	33	30	23	7	1	0	5	67	9	58
2018	Does not provide services to public	32	35	20	9	3	0	0	67	13	397
2017	Provides services to public	31	30	25	9	4	0	1	62	13	76
2017	Does not provide services to public	29	36	20	11	3	1	0	66	14	417

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	45	33	13	5	3	0	1	79	8	66
2020	Does not provide services to public	48	31	13	5	1	1	1	80	7	409
2019	Provides services to public	55	20	14	4	3	0	4	78	8	57
2019	Does not provide services to public	66	21	8	3	1	0	2	88	4	364
2018	Provides services to public	68	8	10	7	1	0	5	80	9	58
2018	Does not provide services to public	70	17	7	2	1	0	2	89	3	394
2017	Provides services to public	64	18	7	6	2	0	3	84	9	77
2017	Does not provide services to public	67	22	7	1	0	0	1	91	2	418

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	42	30	18	8	3	0	0	72	10	66
2020	Does not provide services to public	35	40	18	5	2	0	0	75	7	410

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	70	21	0	2	3	1	3	95	5	66
2020	Does not provide services to public	74	15	4	1	1	1	4	93	3	408
2019	Provides services to public	71	9	3	1	3	0	11	91	5	57
2019	Does not provide services to public	83	9	2	1	1	0	5	97	1	368
2018	Provides services to public	77	8	9	2	0	0	5	89	2	58
2018	Does not provide services to public	83	9	3	1	0	0	3	96	1	398

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	89	5	4	0	0	2	0	96	0	66
2020	Does not provide services to public	84	8	4	1	1	1	1	94	2	411
2019	Provides services to public	70	10	6	0	4	0	9	89	4	57
2019	Does not provide services to public	79	10	3	2	2	1	3	93	4	370
2018	Provides services to public	72	11	7	0	2	0	8	90	2	58
2018	Does not provide services to public	80	10	4	1	1	1	3	93	3	398
2017	Provides services to public	84	8	4	3	0	1	1	94	3	77
2017	Does not provide services to public	83	10	3	1	1	0	2	95	2	417

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	74	16	4	3	0	2	0	92	4	66
2020	Does not provide services to public	70	19	6	2	1	1	1	90	3	406
2019	Provides services to public	41	34	15	3	3	0	4	78	7	57
2019	Does not provide services to public	58	24	12	2	2	1	1	84	4	369
2018	Provides services to public	34	29	19	5	5	0	8	69	11	58
2018	Does not provide services to public	57	26	10	4	1	1	1	84	5	397
2017	Provides services to public	41	48	8	3	0	0	0	89	3	77
2017	Does not provide services to public	56	30	10	3	2	0	0	86	5	418

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	81	8	3	3	4	0	0	89	7	66
2020	Does not provide services to public	67	18	9	4	1	1	1	86	5	410
2019	Provides services to public	47	20	12	9	9	0	2	69	19	57
2019	Does not provide services to public	61	18	10	6	3	1	1	81	9	367
2018	Provides services to public	41	27	17	4	5	0	6	72	9	58
2018	Does not provide services to public	53	26	11	6	3	1	1	80	9	395
2017	Provides services to public	60	27	9	4	1	0	0	87	5	77
2017	Does not provide services to public	58	26	9	5	2	0	1	85	6	418

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	77	9	0	3	0	0	10	96	4	65
2020	Does not provide services to public	62	18	7	1	0	1	11	90	2	410
2019	Provides services to public	52	21	8	0	3	0	16	87	4	57
2019	Does not provide services to public	55	21	8	2	1	0	13	87	3	368
2018	Provides services to public	54	16	7	4	6	0	13	80	12	56
2018	Does not provide services to public	49	21	8	2	1	0	19	86	4	395
2017	Provides services to public	50	28	7	4	0	0	11	87	4	77
2017	Does not provide services to public	55	20	9	1	0	0	14	87	2	417

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	75	17	7	2	0	0	0	92	2	66
2020	Does not provide services to public	74	19	3	1	0	1	2	96	1	411
2019	Provides services to public	54	30	5	2	3	0	6	90	6	57
2019	Does not provide services to public	69	18	7	0	1	0	4	91	1	366
2018	Provides services to public	67	15	9	2	3	0	5	86	5	58
2018	Does not provide services to public	60	23	10	3	1	0	3	86	4	394
2017	Provides services to public	59	29	8	3	0	0	1	89	3	75
2017	Does not provide services to public	61	25	8	3	1	0	2	88	4	415

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	76	10	7	2	4	2	0	87	6	66
2020	Does not provide services to public	81	12	3	2	2	0	0	94	3	409
2019	Provides services to public	68	11	11	0	2	0	8	86	2	57
2019	Does not provide services to public	79	13	2	2	1	1	2	95	3	369
2018	Provides services to public	75	10	3	2	6	0	5	89	8	57
2018	Does not provide services to public	83	10	2	1	1	0	2	95	2	398
2017	Provides services to public	66	17	9	1	1	3	3	88	3	77
2017	Does not provide services to public	81	10	3	2	1	0	2	93	3	418

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	49	34	13	5	0	0	0	83	5	66
2020	Does not provide services to public	43	32	16	5	2	1	0	76	8	411
2019	Provides services to public	44	30	10	8	3	0	4	78	12	57
2019	Does not provide services to public	52	35	8	2	1	1	1	88	3	369
2018	Provides services to public	51	25	15	4	2	0	5	79	5	58
2018	Does not provide services to public	50	27	16	4	2	0	1	78	6	398
2017	Provides services to public	44	36	10	5	5	0	0	80	10	77
2017	Does not provide services to public	54	30	10	4	1	0	1	85	5	417

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	34	44	19	2	1	0	0	78	3	66
2020	Does not provide services to public	23	43	24	8	2	0	0	66	10	411

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	17	32	40	7	3	1	50	10	66
2020	Does not provide services to public	10	31	42	15	1	0	41	17	411
2019	Provides services to public	6	31	40	15	5	2	38	21	57
2019	Does not provide services to public	11	38	38	10	2	0	50	13	372
2018	Provides services to public	18	23	42	11	6	0	41	17	57
2018	Does not provide services to public	10	30	43	15	3	0	40	17	399
2017	Provides services to public	9	32	33	16	9	0	42	25	77
2017	Does not provide services to public	5	32	44	13	6	0	37	18	418

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	6	23	44	19	6	1	25	30	65
2020	Does not provide services to public	9	23	39	24	5	0	29	32	410
2019	Provides services to public	9	28	36	20	5	2	26	38	57
2019	Does not provide services to public	5	18	43	25	9	0	34	23	368
2018	Provides services to public	9	21	38	25	7	0	32	30	55
2018	Does not provide services to public	6	20	42	24	8	0	32	26	395
2017	Provides services to public	9	25	32	27	7	0	33	34	77
2017	Does not provide services to public	5	18	42	25	9	0	34	24	416

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	66	28	4	2	0	0	94	2	66
2020	Does not provide services to public	58	37	2	2	0	0	96	2	409
2019	Provides services to public	24	43	23	7	3	0	66	11	57
2019	Does not provide services to public	24	50	14	7	3	2	76	10	370
2018	Provides services to public	25	33	20	10	5	6	62	17	57
2018	Does not provide services to public	15	40	20	16	5	4	57	22	395
2017	Provides services to public	20	43	14	18	0	5	66	19	76
2017	Does not provide services to public	12	40	22	15	6	5	54	22	415

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	58	30	8	5	0	0	0	87	5	66
2020	Does not provide services to public	46	36	8	8	1	1	0	83	9	410

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	24	11	7	5	0	0	77	12	66
2020	Does not provide services to public	42	30	10	11	5	1	0	73	17	411

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	60	28	7	2	2	2	0	89	3	66
2020	Does not provide services to public	56	29	10	2	2	2	0	86	4	409

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	34	11	5	0	0	84	5	65
2020	Does not provide services to public	39	35	14	9	2	1	75	11	410
2019	Provides services to public	21	36	16	17	9	2	58	26	57
2019	Does not provide services to public	20	43	18	13	5	1	64	18	371
2018	Provides services to public	28	32	25	5	6	3	62	12	57
2018	Does not provide services to public	17	40	22	13	6	3	58	20	398
2017	Provides services to public	21	42	24	9	4	0	63	12	77
2017	Does not provide services to public	13	44	18	16	7	2	58	24	418

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	48	38	10	5	0	0	0	86	5	66
2020	Does not provide services to public	45	40	9	5	0	0	0	86	5	410

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	50	28	16	6	0	0	0	77	6	66
2020	Does not provide services to public	39	39	12	8	2	0	0	78	10	408

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	53	39	5	2	0	0	2	93	2	65
2020	Does not provide services to public	44	40	13	2	0	1	0	85	2	409

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	33	5	0	0	0	0	95	0	66
2020	Does not provide services to public	52	37	6	2	0	0	1	91	3	409

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	83	11	2	2	0	0	3	97	2	66
2020	Does not provide services to public	77	19	1	1	0	3	0	98	1	408

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	73	23	3	2	0	0	0	96	2	65
2020	Does not provide services to public	68	28	3	1	0	1	0	96	1	409

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	62	26	6	3	2	2	0	89	5	66
2020	Does not provide services to public	56	30	7	5	2	1	0	86	7	410

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	69	27	3	2	0	0	0	95	2	66
2020	Does not provide services to public	69	25	4	2	0	0	0	93	2	411

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	21	41	22	4	12	0	0	62	16	19
2020	Does not provide services to public	23	49	9	13	4	0	2	73	17	191
2019	Provides services to public	15	30	21	24	10	0	0	45	34	21
2019	Does not provide services to public	16	41	16	15	9	2	1	59	24	189

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	94	6	19
2020	Does not provide services to public	96	4	191

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	12	37	34	4	13	0	0	49	17	18
2020	Does not provide services to public	27	40	15	15	3	0	1	67	18	184

Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	12	88	65
2020	Does not provide services to public	8	92	409

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	23	77	65
2020	Does not provide services to public	13	87	409
2019	Provides services to public	34	66	57
2019	Does not provide services to public	12	88	372
2017	Provides services to public	14	86	77
2017	Does not provide services to public	13	87	418
2014	Provides services to public	13	87	68
2014	Does not provide services to public	11	89	418

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	32	68	15
2020	Does not provide services to public	49	51	52

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Provides services to public	86	14	15
2020	Does not provide services to public	90	10	52
2019	Provides services to public	89	11	19
2019	Does not provide services to public	89	11	43
2017	Provides services to public	91	9	11
2017	Does not provide services to public	81	19	53
2014	Does not provide services to public	72	28	44

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	67	25	0	0	0	8	100	0	13
2020	Does not provide services to public	60	29	4	5	2	0	89	7	47
2019	Provides services to public	34	42	7	17	0	0	76	17	17
2019	Does not provide services to public	44	32	12	13	0	0	75	13	38
2017	Provides services to public	39	42	0	19	0	0	81	19	10
2017	Does not provide services to public	45	36	11	4	3	0	82	7	43
2014	Does not provide services to public	56	28	11	2	3	0	84	5	37

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	63	25	2	3	2	3	3	94	5	66
2020	Does not provide services to public	53	29	7	6	1	2	3	86	7	409

Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	4	70	24	2	94	6	66
2020	Does not provide services to public	8	72	17	3	90	10	411

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Provides services to public	59	9	7	5	5	3	12	81	11	66
2020	Does not provide services to public	56	12	6	5	2	1	18	84	8	411
2019	Provides services to public	58	4	21	5	5	2	4	66	11	56
2019	Does not provide services to public	57	16	7	5	5	0	9	81	11	368
2018	Provides services to public	65	16	2	5	2	3	7	90	8	57
2018	Does not provide services to public	60	11	9	6	4	1	10	79	11	398

Report a problem on this page

Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making