2020 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 36 5 15 0 0 0 80 15 20
2020 Non-shift worker 40 49 3 7 2 0 0 89 8 457

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 16 6 5 0 0 0 89 5 20
2020 Non-shift worker 81 14 2 2 1 0 0 96 3 457
2017 Shift worker 50 42 4 4 0 0 0 92 4 26
2017 Non-shift worker 80 16 1 1 0 0 0 97 2 466
2014 Shift worker 45 48 7 0 0 0 0 93 0 16
2014 Non-shift worker 83 15 1 0 0 0 0 99 1 470

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 51 0 5 0 0 0 95 5 20
2020 Non-shift worker 34 49 9 7 1 0 0 83 8 455
2019 Shift worker 72 20 7 0 0 0 0 93 0 15
2019 Non-shift worker 55 35 4 4 2 0 0 90 6 411
2017 Shift worker 43 42 8 0 4 0 4 88 4 26
2017 Non-shift worker 57 31 5 7 1 0 0 87 8 467
2014 Shift worker 51 37 6 0 7 0 0 87 7 16
2014 Non-shift worker 61 29 3 5 1 0 0 91 6 470

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 31 9 11 0 0 0 80 11 20
2020 Non-shift worker 38 41 10 10 1 0 0 79 11 455
2019 Shift worker 33 32 28 6 0 0 0 66 6 15
2019 Non-shift worker 33 45 9 10 2 0 0 79 12 409
2018 Shift worker 36 50 8 0 0 7 0 92 0 14
2018 Non-shift worker 37 48 5 8 2 0 0 85 10 443
2017 Shift worker 37 51 4 4 4 0 0 88 8 26
2017 Non-shift worker 40 41 6 10 3 0 0 81 13 467
2014 Shift worker 13 49 13 19 7 0 0 62 25 16
2014 Non-shift worker 34 42 10 10 4 0 0 76 14 470

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 19 15 6 0 0 0 79 6 20
2020 Non-shift worker 50 36 6 6 0 0 1 87 7 454
2019 Shift worker 58 42 0 0 0 0 0 100 0 15
2019 Non-shift worker 58 32 5 3 2 0 0 90 5 408
2017 Shift worker 60 32 4 4 0 0 0 92 4 26
2017 Non-shift worker 61 29 6 3 1 0 0 91 4 467
2014 Shift worker 37 56 0 7 0 0 0 93 7 16
2014 Non-shift worker 57 34 5 3 0 0 0 91 3 470

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 39 10 0 0 0 0 90 0 20
2020 Non-shift worker 46 37 8 8 1 0 0 83 9 457
2019 Shift worker 47 38 15 0 0 0 0 85 0 15
2019 Non-shift worker 47 36 7 7 3 0 0 83 10 410
2018 Shift worker 51 34 15 0 0 0 0 85 0 14
2018 Non-shift worker 44 38 7 8 3 0 0 83 11 441
2017 Shift worker 38 54 4 0 4 0 0 92 4 26
2017 Non-shift worker 44 34 7 9 6 0 0 78 15 467
2014 Shift worker 33 43 6 19 0 0 0 75 19 16
2014 Non-shift worker 43 36 9 7 4 0 0 80 12 470

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 32 25 0 0 0 0 75 0 20
2020 Non-shift worker 45 37 11 5 2 0 0 82 7 457
2019 Shift worker 40 39 21 0 0 0 0 79 0 15
2019 Non-shift worker 41 40 10 6 3 0 0 81 9 411
2018 Shift worker 36 50 13 0 0 0 0 87 0 14
2018 Non-shift worker 41 42 9 5 3 0 0 82 8 440
2017 Shift worker 50 39 7 4 0 0 0 89 4 26
2017 Non-shift worker 40 44 8 5 3 0 0 84 8 466
2014 Shift worker 25 50 19 0 6 0 0 75 6 16
2014 Non-shift worker 34 48 11 4 2 0 0 83 6 470

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 55 21 0 0 0 0 79 0 20
2020 Non-shift worker 34 40 12 9 4 0 0 75 13 456
2019 Shift worker 32 45 15 7 0 0 0 78 7 15
2019 Non-shift worker 29 42 13 10 5 0 0 71 15 411
2018 Shift worker 30 41 22 7 0 0 0 71 7 14
2018 Non-shift worker 27 43 16 9 4 0 0 70 14 443
2017 Shift worker 23 55 11 7 4 0 0 78 11 26
2017 Non-shift worker 33 37 16 10 4 0 0 70 14 466
2014 Shift worker 19 44 12 18 7 0 0 63 25 16
2014 Non-shift worker 27 37 18 13 4 1 0 65 17 470

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 46 9 5 0 0 0 85 5 19
2020 Non-shift worker 34 46 10 9 1 0 0 80 10 454
2019 Shift worker 40 44 8 8 0 0 0 84 8 14
2019 Non-shift worker 30 48 10 10 2 0 0 78 12 410
2018 Shift worker 29 65 6 0 0 0 0 94 0 14
2018 Non-shift worker 35 45 11 7 2 0 0 80 9 443
2017 Shift worker 38 54 4 4 0 0 0 93 4 26
2017 Non-shift worker 35 46 11 6 2 0 0 81 8 466

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 28 5 0 0 0 0 95 0 20
2020 Non-shift worker 55 37 5 2 0 0 0 92 2 457
2019 Shift worker 58 34 7 0 0 0 0 93 0 15
2019 Non-shift worker 54 36 5 5 1 0 0 90 6 410
2018 Shift worker 50 42 0 8 0 0 0 92 8 14
2018 Non-shift worker 59 35 4 2 1 0 0 94 2 443
2017 Shift worker 58 42 0 0 0 0 0 100 0 26
2017 Non-shift worker 55 35 5 3 2 0 0 91 4 466
2014 Shift worker 26 49 13 12 0 0 0 75 12 16
2014 Non-shift worker 54 38 5 2 1 0 0 92 3 470

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 38 16 0 0 0 0 84 0 20
2020 Non-shift worker 38 42 10 7 3 0 0 80 10 457
2019 Shift worker 40 32 21 6 0 0 0 72 6 15
2019 Non-shift worker 35 40 11 9 5 0 0 75 13 410
2018 Shift worker 22 58 13 0 0 7 0 86 0 14
2018 Non-shift worker 34 44 12 8 3 0 0 78 10 443
2017 Shift worker 34 52 11 4 0 0 0 85 4 26
2017 Non-shift worker 38 38 12 9 4 0 0 76 12 464

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 37 18 0 0 0 0 82 0 18
2020 Non-shift worker 53 36 7 3 1 0 0 89 4 455
2019 Shift worker 45 42 14 0 0 0 0 86 0 15
2019 Non-shift worker 49 36 10 2 2 0 0 86 4 407
2018 Shift worker 36 50 15 0 0 0 0 85 0 14
2018 Non-shift worker 53 35 8 3 1 0 0 88 4 439
2017 Shift worker 45 51 4 0 0 0 0 96 0 26
2017 Non-shift worker 54 35 6 3 1 0 0 90 4 466
2014 Shift worker 45 36 13 6 0 0 0 81 6 16
2014 Non-shift worker 65 27 6 1 1 0 0 92 2 470

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 45 9 0 0 0 4 91 0 20
2020 Non-shift worker 36 42 10 8 2 0 0 79 11 456
2019 Shift worker 54 25 15 6 0 0 0 79 6 15
2019 Non-shift worker 36 41 10 9 4 0 0 77 13 405
2018 Shift worker 22 50 21 7 0 0 0 72 7 14
2018 Non-shift worker 37 42 11 8 2 0 0 79 10 443
2017 Shift worker 35 45 16 4 0 0 0 80 4 26
2017 Non-shift worker 42 38 8 8 3 0 0 81 11 466
2014 Shift worker 13 50 6 18 13 0 0 63 31 16
2014 Non-shift worker 30 43 14 9 4 0 0 73 13 469

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 19 14 0 0 0 0 86 0 20
2020 Non-shift worker 41 38 13 5 3 0 0 79 8 457
2019 Shift worker 65 14 7 7 6 0 0 79 14 15
2019 Non-shift worker 41 36 11 8 5 0 0 77 12 411
2018 Shift worker 36 57 6 0 0 0 0 94 0 14
2018 Non-shift worker 36 41 13 6 3 0 0 77 10 440
2017 Shift worker 31 53 8 4 4 0 0 84 8 25
2017 Non-shift worker 41 37 11 8 3 0 0 78 11 466
2014 Shift worker 27 43 12 6 13 0 0 69 19 16
2014 Non-shift worker 37 41 10 9 3 0 0 77 13 470

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 26 21 0 0 0 0 79 0 19
2020 Non-shift worker 38 45 9 6 1 0 1 83 8 453
2019 Shift worker 32 46 15 6 0 0 0 79 6 15
2019 Non-shift worker 37 44 11 5 3 0 0 81 8 407
2018 Shift worker 52 48 0 0 0 0 0 100 0 14
2018 Non-shift worker 37 42 12 8 2 0 0 79 10 443
2017 Shift worker 42 51 4 4 0 0 0 93 4 26
2017 Non-shift worker 41 40 10 6 2 0 1 81 8 466
2014 Shift worker 13 56 12 12 7 0 0 69 19 16
2014 Non-shift worker 45 39 10 3 3 0 1 85 6 470

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 34 21 0 0 0 0 79 0 20
2020 Non-shift worker 47 40 8 4 1 0 0 86 6 457
2019 Shift worker 45 42 14 0 0 0 0 86 0 15
2019 Non-shift worker 42 41 10 4 2 0 0 84 6 410
2018 Shift worker 44 43 13 0 0 0 0 87 0 14
2018 Non-shift worker 44 40 9 5 2 0 0 84 7 444
2017 Shift worker 42 54 0 4 0 0 0 96 4 26
2017 Non-shift worker 44 40 8 5 3 0 0 84 7 465
2014 Shift worker 25 51 18 0 6 0 0 76 6 16
2014 Non-shift worker 48 38 7 4 2 0 0 86 6 470

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 59 4 11 4 0 0 81 15 20
2020 Non-shift worker 28 38 20 9 5 0 0 66 14 455
2019 Shift worker 52 36 5 7 0 0 0 88 7 15
2019 Non-shift worker 31 37 19 9 4 0 0 68 13 408
2018 Shift worker 44 36 14 0 0 7 0 85 0 14
2018 Non-shift worker 26 39 21 11 3 0 0 65 14 444
2017 Shift worker 12 62 22 4 0 0 0 74 4 26
2017 Non-shift worker 25 38 21 12 3 0 0 64 15 467
2014 Shift worker 33 42 19 6 0 0 0 75 6 16
2014 Non-shift worker 25 46 18 7 4 0 0 71 10 470

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 29 35 25 6 0 0 31 34 20
2020 Non-shift worker 6 18 40 26 9 0 1 36 24 457
2019 Shift worker 7 32 21 13 21 0 5 36 42 15
2019 Non-shift worker 8 23 31 29 9 1 0 38 31 408
2018 Shift worker 0 23 27 22 29 0 0 50 23 14
2018 Non-shift worker 6 20 39 25 9 0 0 35 26 443
2017 Shift worker 4 29 34 19 11 4 0 31 34 26
2017 Non-shift worker 7 18 37 24 11 0 3 36 25 466
2014 Shift worker 0 19 43 38 0 0 0 38 19 16
2014 Non-shift worker 4 17 34 30 12 1 2 44 22 469

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 9 20 46 25 0 0 71 9 20
2020 Non-shift worker 2 9 19 42 26 1 1 69 11 456
2019 Shift worker 0 27 14 7 47 5 0 57 28 15
2019 Non-shift worker 8 18 30 26 16 0 1 43 27 408
2018 Shift worker 0 14 22 17 31 8 7 57 17 13
2018 Non-shift worker 3 14 24 36 20 1 1 57 18 441
2017 Shift worker 0 4 28 24 37 4 4 66 4 26
2017 Non-shift worker 4 9 22 34 27 1 4 64 13 466
2014 Shift worker 7 6 6 49 26 7 0 80 14 16
2014 Non-shift worker 3 8 24 38 24 0 3 64 11 466

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 19 39 25 11 0 0 36 24 20
2020 Non-shift worker 9 17 35 27 10 1 1 38 27 456
2019 Shift worker 6 0 42 27 13 5 7 45 7 15
2019 Non-shift worker 9 15 36 26 11 2 1 38 25 410
2018 Shift worker 0 27 30 30 7 7 0 39 29 14
2018 Non-shift worker 8 17 34 25 14 0 1 39 26 440
2017 Shift worker 0 15 44 20 18 4 0 39 15 26
2017 Non-shift worker 10 21 33 22 12 0 2 35 32 465
2014 Shift worker 0 12 56 19 13 0 0 32 12 16
2014 Non-shift worker 10 18 35 24 12 0 2 37 28 469

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 19 40 31 6 0 0 36 24 20
2020 Non-shift worker 6 16 34 33 10 0 0 43 22 454
2019 Shift worker 7 0 46 34 7 5 0 44 8 15
2019 Non-shift worker 4 14 38 32 11 1 0 44 18 410
2018 Shift worker 0 12 37 29 15 7 0 47 13 14
2018 Non-shift worker 7 15 39 30 9 0 0 39 22 441
2017 Shift worker 0 15 35 43 7 0 0 50 15 26
2017 Non-shift worker 8 12 39 27 12 0 2 40 20 464
2014 Shift worker 0 13 37 24 27 0 0 51 13 16
2014 Non-shift worker 7 13 34 29 15 0 1 45 20 470

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 15 45 21 14 0 0 35 20 20
2020 Non-shift worker 10 21 31 26 9 0 1 37 32 457
2019 Shift worker 15 11 13 21 20 12 7 52 32 15
2019 Non-shift worker 15 21 34 18 11 1 1 29 36 410
2018 Shift worker 7 14 21 44 7 7 0 55 22 14
2018 Non-shift worker 16 27 33 16 7 0 1 23 43 441
2017 Shift worker 12 20 35 19 11 0 4 31 33 26
2017 Non-shift worker 16 23 31 17 9 1 3 26 41 466
2014 Shift worker 0 18 43 25 13 0 0 39 18 16
2014 Non-shift worker 11 18 34 22 13 1 2 36 30 470

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 12 25 41 12 6 4 59 13 19
2020 Non-shift worker 5 11 29 33 18 2 2 53 17 455
2019 Shift worker 8 16 5 49 14 8 0 68 26 14
2019 Non-shift worker 14 23 31 18 11 3 0 30 38 407
2018 Shift worker 7 28 21 23 15 7 0 40 37 14
2018 Non-shift worker 12 22 31 22 10 1 2 33 35 442
2017 Shift worker 4 12 22 24 23 12 4 55 18 26
2017 Non-shift worker 8 17 30 22 15 3 3 40 27 466
2014 Shift worker 0 0 37 25 31 7 0 61 0 16
2014 Non-shift worker 3 6 25 37 23 2 3 63 10 468

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 4 40 36 6 10 0 46 10 20
2020 Non-shift worker 6 18 42 22 9 2 1 32 25 456
2019 Shift worker 0 6 42 20 26 0 5 49 7 15
2019 Non-shift worker 9 18 41 21 8 1 0 30 28 406
2018 Shift worker 0 6 50 23 15 7 0 40 7 14
2018 Non-shift worker 10 19 39 21 9 0 0 31 30 442
2017 Shift worker 4 0 56 30 11 0 0 40 4 26
2017 Non-shift worker 10 17 39 21 9 2 2 31 28 465
2014 Shift worker 0 13 49 12 19 7 0 34 14 16
2014 Non-shift worker 10 17 33 22 15 1 2 38 28 470

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 15 65 0 15 0 0 15 20 20
2020 Non-shift worker 7 22 39 23 9 0 1 32 29 457
2019 Shift worker 0 29 33 6 19 0 12 29 33 15
2019 Non-shift worker 10 19 38 22 10 0 0 33 29 408
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 48 15 5 0 10 0 78 6 20
2020 Non-shift worker 27 36 17 6 3 6 5 71 10 457
2019 Shift worker 54 21 18 0 0 7 0 81 0 15
2019 Non-shift worker 32 31 11 10 4 6 5 70 17 408
2018 Shift worker 14 51 14 0 0 14 7 82 0 14
2018 Non-shift worker 23 36 15 12 4 6 3 66 17 444
2017 Shift worker 34 38 16 0 0 8 4 82 0 26
2017 Non-shift worker 28 36 11 11 5 4 4 70 18 466
2014 Shift worker 7 37 25 6 13 0 13 50 21 16
2014 Non-shift worker 30 35 15 11 6 3 2 67 17 470

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 10 5 5 0 0 0 90 5 20
2020 Non-shift worker 57 31 7 3 2 0 0 88 5 454
2019 Shift worker 61 39 0 0 0 0 0 100 0 15
2019 Non-shift worker 51 31 6 7 3 1 0 83 11 411
2018 Shift worker 43 35 22 0 0 0 0 78 0 14
2018 Non-shift worker 49 34 9 4 3 1 0 83 7 443
2017 Shift worker 53 44 4 0 0 0 0 96 0 26
2017 Non-shift worker 51 34 7 6 3 0 0 84 9 467
2014 Shift worker 31 38 18 6 7 0 0 69 13 16
2014 Non-shift worker 46 34 6 10 3 0 0 80 14 470

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 86 5 9 0 0 0 0 91 0 20
2020 Non-shift worker 65 30 4 1 1 0 0 95 2 456
2019 Shift worker 86 7 0 6 0 0 0 94 6 15
2019 Non-shift worker 60 31 4 4 1 0 0 90 5 409
2018 Shift worker 51 41 8 0 0 0 0 92 0 14
2018 Non-shift worker 60 31 4 4 1 0 0 92 4 443
2017 Shift worker 60 36 4 0 0 0 0 96 0 26
2017 Non-shift worker 55 38 3 4 1 0 0 92 5 466
2014 Shift worker 38 43 6 6 7 0 0 81 13 16
2014 Non-shift worker 54 36 5 3 1 1 0 91 4 469

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 37 5 5 0 0 0 90 5 20
2020 Non-shift worker 52 36 7 3 1 0 0 88 4 455
2019 Shift worker 61 32 6 0 0 0 0 94 0 15
2019 Non-shift worker 48 38 8 3 2 0 0 86 6 410
2018 Shift worker 25 67 0 9 0 0 0 91 9 13
2018 Non-shift worker 46 41 8 4 1 1 0 88 5 443

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 15 12 5 5 0 5 77 11 20
2020 Non-shift worker 49 25 9 3 3 8 3 84 6 457
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 9 5 10 6 0 6 78 16 20
2020 Non-shift worker 54 30 9 2 2 0 3 87 4 456
2019 Shift worker 46 25 21 0 0 0 7 77 0 15
2019 Non-shift worker 50 29 10 3 4 1 3 83 7 411

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 31 20 6 0 0 0 74 6 20
2020 Non-shift worker 38 39 11 8 3 0 1 78 11 456
2019 Shift worker 46 21 20 7 0 0 5 71 8 15
2019 Non-shift worker 37 39 10 9 4 1 1 76 13 408
2018 Shift worker 31 60 0 9 0 0 0 91 9 13
2018 Non-shift worker 41 39 10 8 2 1 1 80 10 442
2017 Shift worker 33 56 7 0 4 0 0 89 4 26
2017 Non-shift worker 43 39 9 7 2 0 0 82 9 466
2014 Shift worker 38 43 0 12 7 0 0 81 19 16
2014 Non-shift worker 40 38 12 7 3 0 0 79 10 470

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 16 21 6 4 0 0 69 10 20
2020 Non-shift worker 53 31 7 4 2 1 1 86 6 453

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 29 10 0 0 0 0 90 0 20
2020 Non-shift worker 51 34 7 7 1 0 0 85 8 456
2019 Shift worker 65 20 7 7 0 0 0 85 7 15
2019 Non-shift worker 48 33 8 6 3 1 0 82 9 408
2018 Shift worker 47 44 9 0 0 0 0 91 0 13
2018 Non-shift worker 48 35 6 8 2 0 0 83 10 438
2017 Shift worker 33 59 4 4 0 0 0 92 4 26
2017 Non-shift worker 48 35 5 8 3 0 0 84 11 467
2014 Shift worker 37 37 6 7 13 0 0 75 19 16
2014 Non-shift worker 46 38 7 6 3 0 0 84 9 469

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 44 56 20
2020 Non-shift worker 54 46 456

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 22 0 0 0 4 0 100 0 19
2020 Non-shift worker 72 16 3 1 0 3 4 95 2 457

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 17 15 6 0 0 0 79 6 20
2020 Non-shift worker 57 29 8 5 2 0 0 85 7 457
2019 Shift worker 58 29 6 7 0 0 0 86 7 15
2019 Non-shift worker 51 31 9 5 3 0 0 83 8 411
2018 Shift worker 51 34 0 15 0 0 0 85 15 14
2018 Non-shift worker 50 31 9 5 4 0 0 81 9 442
2017 Shift worker 45 43 11 0 0 0 0 89 0 26
2017 Non-shift worker 54 28 7 7 3 0 0 83 10 465
2014 Shift worker 44 31 12 6 7 0 0 75 13 16
2014 Non-shift worker 47 35 9 7 2 0 1 82 9 470
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 36 0 0 0 0 0 100 0 20
2020 Non-shift worker 58 29 5 3 2 3 0 89 5 456
2019 Shift worker 54 46 0 0 0 0 0 100 0 15
2019 Non-shift worker 45 32 11 5 4 3 0 80 9 410
2018 Shift worker 29 64 0 0 0 8 0 100 0 14
2018 Non-shift worker 41 38 8 8 4 2 0 81 11 444
2017 Shift worker 45 42 4 8 0 0 0 88 8 26
2017 Non-shift worker 42 34 9 9 3 2 0 78 13 465
2014 Shift worker 13 56 12 12 7 0 0 69 19 16
2014 Non-shift worker 38 42 9 8 2 1 0 81 10 470

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 26 17 0 0 0 0 83 0 19
2020 Non-shift worker 47 31 10 8 2 1 0 80 10 456
2019 Shift worker 39 41 20 0 0 0 0 80 0 15
2019 Non-shift worker 29 35 15 14 7 0 0 64 21 410
2018 Shift worker 30 56 6 8 0 0 0 86 8 14
2018 Non-shift worker 34 33 14 12 7 1 0 67 19 443
2017 Shift worker 38 54 4 4 0 0 0 92 4 26
2017 Non-shift worker 31 37 14 12 5 1 0 68 18 467
2014 Shift worker 26 43 18 0 13 0 0 69 13 16
2014 Non-shift worker 31 41 12 11 4 0 0 72 15 469

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 36 12 6 0 0 0 82 6 19
2020 Non-shift worker 28 35 14 15 5 3 0 65 21 457
2019 Shift worker 32 32 21 0 0 14 0 75 0 15
2019 Non-shift worker 16 37 17 17 12 2 0 53 29 409
2018 Shift worker 30 43 21 0 0 7 0 78 0 14
2018 Non-shift worker 20 36 17 15 10 2 0 57 26 443
2017 Shift worker 18 52 23 4 0 4 0 72 4 26
2017 Non-shift worker 19 33 20 18 7 3 0 54 26 465
2014 Shift worker 7 26 42 19 7 0 0 33 25 16
2014 Non-shift worker 19 38 18 17 7 2 0 58 24 469

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 37 5 5 0 0 0 90 5 20
2020 Non-shift worker 33 39 13 11 4 0 0 72 15 456
2019 Shift worker 39 18 36 0 0 7 0 61 0 15
2019 Non-shift worker 17 36 17 18 11 1 0 54 29 410
2018 Shift worker 7 67 20 6 0 0 0 74 6 14
2018 Non-shift worker 18 39 17 16 9 1 0 57 26 444
2017 Shift worker 22 43 26 8 0 0 0 66 8 26
2017 Non-shift worker 20 41 15 15 8 2 0 63 23 467
2014 Shift worker 7 37 31 19 7 0 0 44 25 16
2014 Non-shift worker 18 43 17 15 5 1 0 62 21 469

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 20 4 0 0 0 0 96 0 20
2020 Non-shift worker 62 24 7 3 0 1 2 89 4 457
2019 Shift worker 48 44 8 0 0 0 0 92 0 14
2019 Non-shift worker 57 28 9 1 2 1 1 88 3 411
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 59 0 0 0 0 0 100 0 20
2020 Non-shift worker 41 43 8 6 1 0 0 85 7 456
2019 Shift worker 49 43 7 0 0 0 0 93 0 15
2019 Non-shift worker 27 44 14 9 6 0 0 71 15 410
2018 Shift worker 43 36 14 8 0 0 0 78 8 14
2018 Non-shift worker 36 42 12 7 2 1 0 78 10 437
2017 Shift worker 38 42 16 4 0 0 0 80 4 26
2017 Non-shift worker 32 45 14 6 2 1 0 78 9 466
2014 Shift worker 13 43 37 0 7 0 0 57 7 16
2014 Non-shift worker 35 42 11 9 2 0 0 77 11 470

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 62 0 0 0 6 0 100 0 19
2020 Non-shift worker 21 46 12 15 5 1 0 68 20 452
2019 Shift worker 32 40 29 0 0 0 0 71 0 15
2019 Non-shift worker 14 34 18 21 13 1 0 48 34 409

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 25 5 11 0 4 0 83 12 20
2020 Non-shift worker 47 32 11 7 1 1 1 81 8 454
2019 Shift worker 58 29 0 6 6 0 0 87 13 15
2019 Non-shift worker 44 37 7 7 2 1 1 83 10 410
2018 Shift worker 29 64 8 0 0 0 0 92 0 14
2018 Non-shift worker 53 33 6 4 2 1 1 88 6 438
2017 Shift worker 45 55 0 0 0 0 0 100 0 26
2017 Non-shift worker 51 33 8 4 1 2 0 87 6 465
2014 Shift worker 31 49 0 6 13 0 0 81 19 16
2014 Non-shift worker 54 32 6 5 2 1 1 87 6 470

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 19 4 11 0 0 0 85 11 20
2020 Non-shift worker 48 38 9 4 0 0 0 86 4 452
2019 Shift worker 72 21 6 0 0 0 0 94 0 15
2019 Non-shift worker 46 36 11 5 2 1 0 82 7 407
2018 Shift worker 43 49 8 0 0 0 0 92 0 14
2018 Non-shift worker 52 33 9 4 1 0 0 85 6 436

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 27 4 11 5 4 10 77 19 20
2020 Non-shift worker 29 25 17 9 4 11 4 64 16 456
2019 Shift worker 25 27 13 7 6 21 0 66 18 15
2019 Non-shift worker 22 29 15 13 8 10 4 59 24 410
2018 Shift worker 30 20 29 15 0 7 0 53 16 14
2018 Non-shift worker 29 25 15 12 7 9 3 61 21 438
2017 Shift worker 22 35 18 4 0 17 4 71 5 26
2017 Non-shift worker 20 25 16 12 9 14 3 54 26 466
2014 Shift worker 13 13 31 18 13 13 0 30 35 16
2014 Non-shift worker 23 28 16 10 11 8 4 58 25 470

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 26 11 6 0 7 0 82 6 18
2020 Non-shift worker 30 42 13 10 3 1 0 74 13 456
2019 Shift worker 58 22 13 0 6 0 0 81 6 15
2019 Non-shift worker 27 38 14 14 6 1 0 66 20 409
2018 Shift worker 36 49 8 7 0 0 0 85 7 14
2018 Non-shift worker 28 41 13 11 6 2 0 70 17 437
2017 Shift worker 39 46 16 0 0 0 0 84 0 26
2017 Non-shift worker 37 40 10 8 4 1 0 78 12 464
2014 Shift worker 25 56 6 13 0 0 0 81 13 16
2014 Non-shift worker 29 37 13 12 7 1 0 67 20 470

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 40 21 0 10 0 0 68 10 20
2020 Non-shift worker 28 31 15 12 10 2 2 62 22 457
2019 Shift worker 47 7 32 0 14 0 0 55 14 15
2019 Non-shift worker 27 29 12 17 12 1 2 57 30 411
2018 Shift worker 21 58 6 7 8 0 0 79 15 14
2018 Non-shift worker 26 31 15 11 12 3 3 60 24 436
2017 Shift worker 29 35 12 24 0 0 0 64 24 26
2017 Non-shift worker 27 31 14 13 11 2 2 60 25 466
2014 Shift worker 0 25 0 18 50 7 0 27 73 16
2014 Non-shift worker 13 19 17 19 30 0 2 33 50 469

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 20 10 0 5 0 0 85 5 20
2020 Non-shift worker 48 24 15 5 4 1 4 75 9 457
2019 Shift worker 72 13 7 7 0 0 0 85 7 15
2019 Non-shift worker 52 26 12 4 4 0 3 80 8 409

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 36 11 0 5 0 0 84 5 20
2020 Non-shift worker 55 23 13 4 1 0 3 81 6 457
2019 Shift worker 58 13 15 7 6 0 0 71 14 15
2019 Non-shift worker 53 23 13 4 2 1 4 80 6 408

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 9 5 0 0 0 6 95 0 20
2020 Non-shift worker 81 8 3 1 2 2 5 95 3 454
2019 Shift worker 82 6 0 0 6 5 0 93 7 15
2019 Non-shift worker 83 6 2 1 1 3 4 96 2 408

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 84 0 5 0 0 0 11 94 0 20
2020 Non-shift worker 77 9 4 1 1 1 7 94 2 456
2019 Shift worker 94 6 0 0 0 0 0 100 0 15
2019 Non-shift worker 84 4 2 0 1 1 8 97 1 408

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 43 0 11 0 0 0 89 11 20
2020 Non-shift worker 30 47 12 7 1 2 0 79 9 456
2019 Shift worker 25 32 35 0 0 7 0 62 0 15
2019 Non-shift worker 22 54 10 9 3 3 0 78 12 411
2018 Shift worker 29 58 6 0 0 7 0 93 0 14
2018 Non-shift worker 26 45 17 7 3 3 0 73 10 436
2017 Shift worker 27 49 16 0 0 8 0 83 0 25
2017 Non-shift worker 28 42 17 9 3 1 0 71 12 467

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 24 5 6 0 0 0 89 6 20
2020 Non-shift worker 39 42 10 6 1 1 0 82 7 453
2019 Shift worker 54 26 7 13 0 0 0 80 13 15
2019 Non-shift worker 38 41 11 6 3 1 0 80 9 408
2018 Shift worker 37 56 0 0 0 7 0 100 0 14
2018 Non-shift worker 46 41 6 4 2 0 0 88 6 440
2017 Shift worker 46 42 4 4 0 4 0 92 4 26
2017 Non-shift worker 41 42 9 5 2 1 0 84 6 466
2014 Shift worker 33 30 31 6 0 0 0 63 6 16
2014 Non-shift worker 49 38 8 3 1 1 0 88 4 469

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 24 5 6 0 0 0 89 6 20
2020 Non-shift worker 42 37 11 6 1 3 0 81 7 456
2019 Shift worker 73 14 6 0 6 0 0 87 6 15
2019 Non-shift worker 50 34 9 4 1 2 0 86 5 408
2018 Shift worker 44 49 0 0 0 7 0 100 0 14
2018 Non-shift worker 47 37 11 2 1 2 0 85 3 441
2017 Shift worker 27 56 13 0 0 4 0 87 0 25
2017 Non-shift worker 47 38 10 2 1 2 0 86 4 466
2014 Shift worker 26 61 7 7 0 0 0 87 7 16
2014 Non-shift worker 55 33 7 1 1 3 0 91 2 470

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 30 16 0 6 9 0 76 7 20
2020 Non-shift worker 29 29 20 10 3 8 0 64 14 456

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 13 12 5 5 0 5 77 11 20
2020 Non-shift worker 48 28 10 6 1 4 2 81 8 456

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 15 5 5 0 0 0 90 5 20
2020 Non-shift worker 65 29 3 2 1 0 0 94 3 457
2019 Shift worker 65 22 6 6 0 0 0 87 6 15
2019 Non-shift worker 60 30 6 4 1 0 0 90 4 408
2018 Shift worker 51 49 0 0 0 0 0 100 0 14
2018 Non-shift worker 58 34 5 2 1 0 0 92 3 441
2017 Shift worker 52 44 4 0 0 0 0 96 0 25
2017 Non-shift worker 57 33 6 3 1 0 0 89 4 465
2014 Shift worker 51 36 0 6 7 0 0 87 13 16
2014 Non-shift worker 58 36 3 3 1 0 0 93 3 470

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 14 11 0 0 0 0 89 0 20
2020 Non-shift worker 59 28 7 5 1 1 0 87 6 455
2019 Shift worker 51 35 14 0 0 0 0 86 0 15
2019 Non-shift worker 44 30 14 8 4 0 0 74 12 409
2018 Shift worker 43 37 20 0 0 0 0 80 0 14
2018 Non-shift worker 46 34 10 6 3 1 0 81 9 440
2017 Shift worker 45 47 7 0 0 0 0 93 0 26
2017 Non-shift worker 43 34 13 6 4 0 0 78 10 466
2014 Shift worker 39 48 0 0 13 0 0 87 13 16
2014 Non-shift worker 47 39 7 5 2 1 0 87 6 470

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 20 5 0 0 0 0 95 0 20
2020 Non-shift worker 55 33 5 5 2 1 0 89 7 453
2019 Shift worker 51 35 14 0 0 0 0 86 0 15
2019 Non-shift worker 43 32 12 8 5 0 0 75 13 408
2018 Shift worker 50 37 13 0 0 0 0 87 0 14
2018 Non-shift worker 43 38 10 6 3 0 0 81 9 439
2017 Shift worker 49 47 4 0 0 0 0 96 0 26
2017 Non-shift worker 38 40 11 7 4 0 0 79 10 467
2014 Shift worker 33 49 6 0 13 0 0 81 13 16
2014 Non-shift worker 45 39 8 6 3 0 0 84 8 470

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 8 16 5 0 0 0 79 5 20
2020 Non-shift worker 52 26 11 5 5 2 0 79 9 457
2019 Shift worker 32 40 28 0 0 0 0 72 0 15
2019 Non-shift worker 38 29 15 9 7 3 0 69 16 410
2018 Shift worker 36 36 13 8 0 7 0 78 8 14
2018 Non-shift worker 40 26 20 8 5 1 0 67 13 440
2017 Shift worker 34 27 27 8 0 4 0 64 9 26
2017 Non-shift worker 40 25 18 9 5 3 1 67 15 467
2014 Shift worker 33 43 12 0 13 0 0 75 13 16
2014 Non-shift worker 39 29 17 9 4 3 0 69 13 470
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 10 63 27 20
2020 Non-shift worker 14 53 33 457
2019 Shift worker 13 59 28 15
2019 Non-shift worker 20 43 37 410
2018 Shift worker 13 50 37 14
2018 Non-shift worker 16 47 37 443
2017 Shift worker 8 61 31 26
2017 Non-shift worker 18 47 35 466
2014 Shift worker 19 57 25 16
2014 Non-shift worker 14 54 31 470

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 19 14 48 13 0 6 83
2014 Non-shift worker 24 14 25 32 9999 5 68
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 20
2020 Non-shift worker 6 94 457

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 38 62 28

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 58 42 28

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 28

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 28

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 28

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 33 67 28

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 45 55 28

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 26 74 28

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 34 66 28

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 68 32 28

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 23 77 28

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 28

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 0 100 28

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 52 48 28

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 18 82 28

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 49 51 28

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 33 67 28

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 19 81 28

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 24 76 28

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 29 71 28

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 14 11 0 0 39 15 76 0 20
2020 Non-shift worker 19 13 15 5 2 38 7 59 14 456
2019 Shift worker 15 13 28 0 0 31 14 50 0 15
2019 Non-shift worker 19 15 13 7 4 34 9 59 18 410
2018 Shift worker 15 13 15 0 0 50 8 65 0 14
2018 Non-shift worker 21 15 14 5 4 33 9 62 15 444
2017 Shift worker 4 20 5 8 5 40 19 58 31 25
2017 Non-shift worker 19 16 17 3 2 34 10 62 8 466
2014 Shift worker 0 19 12 0 7 44 18 51 18 16
2014 Non-shift worker 17 12 15 6 4 35 10 54 18 470

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 14 10 6 0 14 0 81 7 20
2020 Non-shift worker 38 32 14 4 1 9 0 78 6 454
2019 Shift worker 73 20 6 0 0 0 0 94 0 15
2019 Non-shift worker 39 32 11 5 2 10 1 80 8 410
2018 Shift worker 37 40 16 0 0 7 0 83 0 14
2018 Non-shift worker 39 33 15 5 1 6 0 77 7 444
2017 Shift worker 41 31 12 4 0 12 0 81 5 26
2017 Non-shift worker 38 36 11 3 1 10 2 83 4 466
2014 Shift worker 19 37 0 6 7 31 0 82 18 16
2014 Non-shift worker 36 30 17 4 2 9 1 74 7 470
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 14
2018 Non-shift worker 3 97 441

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 39 61 13

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 64 36 13

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Non-shift worker 0 100 13

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 15 5 0 0 37 16 89 0 19
2020 Non-shift worker 20 12 17 2 2 41 6 61 7 454
2019 Shift worker 7 6 20 0 6 46 14 34 16 15
2019 Non-shift worker 21 12 14 2 1 42 8 66 6 411
2018 Shift worker 22 13 16 0 0 42 8 69 0 14
2018 Non-shift worker 22 13 15 0 1 38 11 67 3 442
2017 Shift worker 11 24 12 4 0 30 19 68 9 26
2017 Non-shift worker 20 13 14 1 1 40 11 68 3 467
2014 Shift worker 13 0 0 6 7 50 24 51 49 16
2014 Non-shift worker 18 16 14 2 1 40 10 67 6 470

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 19 5 6 0 20 0 86 8 20
2020 Non-shift worker 40 29 16 3 1 11 1 78 4 456
2019 Shift worker 62 24 0 6 0 7 0 93 7 15
2019 Non-shift worker 40 32 12 2 1 12 2 83 3 409
2018 Shift worker 44 40 16 0 0 0 0 84 0 14
2018 Non-shift worker 39 35 14 2 0 8 1 82 2 444
2017 Shift worker 37 31 17 4 0 8 4 77 4 26
2017 Non-shift worker 37 35 11 1 0 13 2 85 2 466
2014 Shift worker 19 31 0 6 7 37 0 80 20 16
2014 Non-shift worker 38 32 13 2 1 13 2 83 3 470
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 5 9 11 4 0 5 74 16 19
2020 Non-shift worker 58 19 14 4 4 0 0 77 8 456

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 23 4 6 5 0 0 85 11 19
2020 Non-shift worker 55 29 11 3 2 0 0 84 5 457
2019 Shift worker 80 6 7 0 6 0 0 86 6 15
2019 Non-shift worker 50 30 10 4 5 0 1 80 10 408
2018 Shift worker 55 22 24 0 0 0 0 76 0 13
2018 Non-shift worker 42 31 15 6 4 0 0 74 11 441
2017 Shift worker 31 43 15 4 0 4 4 80 4 26
2017 Non-shift worker 49 29 14 3 3 1 1 79 7 464

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 32 11 31 4 0 0 53 35 19
2020 Non-shift worker 11 25 30 23 10 0 0 36 34 457
2019 Shift worker 26 24 21 14 15 0 0 50 29 15
2019 Non-shift worker 13 29 29 16 11 0 1 43 27 408
2018 Shift worker 32 24 30 7 8 0 0 56 14 13
2018 Non-shift worker 9 24 31 23 13 0 0 33 36 441
2017 Shift worker 11 7 51 11 19 0 0 18 30 26
2017 Non-shift worker 9 22 33 19 17 0 0 32 36 466

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 41 11 14 12 0 0 64 25 19
2020 Non-shift worker 20 31 29 12 8 0 0 51 20 457
2019 Shift worker 32 25 28 7 7 0 0 58 15 15
2019 Non-shift worker 19 36 22 14 7 0 1 56 21 409
2018 Shift worker 32 24 37 8 0 0 0 56 8 13
2018 Non-shift worker 13 36 27 15 8 0 1 50 23 440
2017 Shift worker 11 28 38 12 11 0 0 39 23 26
2017 Non-shift worker 15 30 31 16 8 0 0 45 24 464

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 15 21 19 11 0 0 49 29 19
2020 Non-shift worker 20 24 32 13 10 1 1 45 23 453
2019 Shift worker 33 38 14 0 15 0 0 71 15 15
2019 Non-shift worker 14 25 30 15 14 0 1 40 30 408
2018 Shift worker 40 32 7 14 8 0 0 72 22 13
2018 Non-shift worker 10 29 25 20 16 0 0 39 36 439
2017 Shift worker 15 28 30 19 8 0 0 43 27 26
2017 Non-shift worker 13 25 26 20 15 0 1 38 35 467

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 41 16 9 0 0 0 75 9 19
2020 Non-shift worker 29 32 18 12 7 0 1 62 20 455
2019 Shift worker 64 14 15 0 7 0 0 78 7 15
2019 Non-shift worker 35 30 19 8 6 0 1 66 14 409
2018 Shift worker 64 0 21 15 0 0 0 64 15 13
2018 Non-shift worker 27 30 24 10 8 0 0 58 17 442
2017 Shift worker 20 28 34 11 7 0 0 47 19 26
2017 Non-shift worker 27 30 20 12 10 0 1 58 22 466

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 33 12 9 10 0 0 69 19 20
2020 Non-shift worker 22 32 22 15 9 0 0 54 24 456
2019 Shift worker 32 32 21 7 7 0 0 64 15 15
2019 Non-shift worker 30 27 23 12 8 0 1 57 20 410
2018 Shift worker 40 25 14 22 0 0 0 64 22 13
2018 Non-shift worker 27 23 27 13 10 0 0 50 23 438
2017 Shift worker 30 31 15 16 7 0 0 62 23 26
2017 Non-shift worker 25 28 23 15 8 0 0 53 23 465

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 28 16 6 9 0 5 68 15 20
2020 Non-shift worker 33 27 16 12 7 0 5 63 20 455

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 20 6 0 5 5 6 87 6 19
2020 Non-shift worker 34 35 19 10 2 1 1 70 11 454
2019 Shift worker 58 21 14 6 0 0 0 80 6 15
2019 Non-shift worker 30 37 19 9 3 0 1 68 12 406
2018 Shift worker 50 37 13 0 0 0 0 87 0 14
2018 Non-shift worker 31 35 21 6 5 1 1 68 11 443
2017 Shift worker 33 28 20 11 4 0 4 63 15 26
2017 Non-shift worker 32 36 20 8 3 0 0 68 11 465

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 30 22 0 5 0 0 73 5 19
2020 Non-shift worker 31 35 20 10 2 1 0 67 13 454
2019 Shift worker 32 40 20 0 7 0 0 72 7 15
2019 Non-shift worker 24 33 27 9 6 0 1 58 15 409
2018 Shift worker 57 23 20 0 0 0 0 80 0 14
2018 Non-shift worker 26 33 25 11 4 0 1 60 15 443
2017 Shift worker 22 35 35 4 4 0 0 57 8 26
2017 Non-shift worker 22 39 24 10 5 0 0 61 15 465

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 39 5 5 0 0 0 90 5 20
2020 Non-shift worker 37 35 19 7 2 0 0 72 9 450
2019 Shift worker 31 47 15 0 7 0 0 78 7 15
2019 Non-shift worker 29 33 23 9 5 0 1 63 14 406
2018 Shift worker 59 21 20 0 0 0 0 80 0 14
2018 Non-shift worker 32 36 18 10 3 0 1 68 14 443
2017 Shift worker 38 43 8 11 0 0 0 81 11 26
2017 Non-shift worker 30 38 20 9 3 0 0 68 12 464

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 27 6 11 0 0 0 83 11 20
2020 Non-shift worker 46 27 15 6 5 0 1 73 11 455
2019 Shift worker 39 34 19 0 7 0 0 73 7 15
2019 Non-shift worker 39 30 16 7 6 0 1 70 13 409

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 27 26 0 11 0 0 63 11 20
2020 Non-shift worker 27 29 25 13 5 0 0 56 19 454

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 18 30 4 5 0 0 61 9 20
2020 Non-shift worker 29 37 20 10 3 1 0 67 13 452
2019 Shift worker 23 42 29 6 0 0 0 65 6 15
2019 Non-shift worker 38 30 20 6 4 0 1 69 11 405
2018 Shift worker 51 14 29 6 0 0 0 65 6 14
2018 Non-shift worker 31 35 20 9 3 0 1 67 13 442
2017 Shift worker 30 31 27 12 0 0 0 61 12 26
2017 Non-shift worker 29 35 21 11 3 1 0 65 14 465

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 26 5 0 0 0 0 95 0 19
2020 Non-shift worker 47 32 13 6 2 1 1 79 7 456
2019 Shift worker 73 14 6 6 0 0 0 87 6 15
2019 Non-shift worker 64 21 9 2 1 0 2 87 4 403
2018 Shift worker 74 20 0 6 0 0 0 94 6 14
2018 Non-shift worker 69 16 8 2 1 0 2 88 4 439
2017 Shift worker 58 34 0 4 4 0 0 92 8 26
2017 Non-shift worker 67 21 8 2 1 0 2 89 3 467

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 27 15 5 0 0 0 80 5 20
2020 Non-shift worker 36 38 18 5 2 0 0 75 7 456

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 21 0 0 0 0 5 100 0 20
2020 Non-shift worker 73 15 4 2 2 1 4 93 3 454
2019 Shift worker 94 6 0 0 0 0 0 100 0 15
2019 Non-shift worker 80 9 2 1 1 0 6 96 2 407
2018 Shift worker 94 6 0 0 0 0 0 100 0 14
2018 Non-shift worker 82 9 4 1 0 0 4 95 1 443

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 90 5 0 0 0 5 0 100 0 20
2020 Non-shift worker 85 7 4 1 1 1 1 94 2 457
2019 Shift worker 82 0 6 0 6 0 5 86 7 15
2019 Non-shift worker 78 11 3 2 2 1 4 93 4 409
2018 Shift worker 79 21 0 0 0 0 0 100 0 14
2018 Non-shift worker 79 10 4 1 2 0 4 93 3 443
2017 Shift worker 84 12 4 0 0 0 0 96 0 26
2017 Non-shift worker 83 9 3 2 0 0 2 94 2 466

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 14 5 0 0 5 0 95 0 20
2020 Non-shift worker 70 19 6 3 1 0 0 90 4 452
2019 Shift worker 60 21 12 6 0 0 0 81 6 15
2019 Non-shift worker 55 26 12 2 2 1 2 83 4 408
2018 Shift worker 57 14 29 0 0 0 0 71 0 14
2018 Non-shift worker 54 27 11 4 1 0 2 83 6 442
2017 Shift worker 64 28 7 0 0 0 0 93 0 26
2017 Non-shift worker 53 33 10 3 2 0 0 86 4 467

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 11 5 0 0 0 0 95 0 19
2020 Non-shift worker 68 17 9 4 2 0 1 86 5 457
2019 Shift worker 68 14 6 12 0 0 0 81 12 15
2019 Non-shift worker 58 19 10 7 4 1 1 78 11 407
2018 Shift worker 58 21 15 6 0 0 0 79 6 14
2018 Non-shift worker 51 27 12 6 3 0 1 79 9 440
2017 Shift worker 58 34 7 0 0 0 0 93 0 26
2017 Non-shift worker 58 26 9 5 2 0 1 84 6 467

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 10 0 0 0 0 9 100 0 20
2020 Non-shift worker 63 17 6 2 0 0 11 91 2 455
2019 Shift worker 71 16 0 0 0 0 13 100 0 14
2019 Non-shift worker 53 22 8 1 1 0 14 87 3 408
2018 Shift worker 79 0 14 0 0 0 7 85 0 14
2018 Non-shift worker 49 21 7 3 2 0 18 86 5 438
2017 Shift worker 68 24 8 0 0 0 0 92 0 26
2017 Non-shift worker 53 21 9 2 0 0 14 87 3 466

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 17 5 0 0 0 4 95 0 20
2020 Non-shift worker 74 19 3 1 0 0 2 95 1 457
2019 Shift worker 73 20 0 0 0 0 7 100 0 15
2019 Non-shift worker 67 20 7 1 1 0 4 90 2 405
2018 Shift worker 87 6 7 0 0 0 0 93 0 14
2018 Non-shift worker 60 23 10 3 1 0 4 86 4 439
2017 Shift worker 79 13 4 0 4 0 0 92 4 24
2017 Non-shift worker 60 26 8 3 1 0 2 88 4 465

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 29 0 0 9 0 0 91 9 19
2020 Non-shift worker 81 11 3 2 2 0 0 93 3 456
2019 Shift worker 68 13 11 0 7 0 0 81 7 15
2019 Non-shift worker 78 13 3 2 1 1 3 94 3 408
2018 Shift worker 80 20 0 0 0 0 0 100 0 14
2018 Non-shift worker 82 10 3 1 2 0 2 94 3 442
2017 Shift worker 63 25 8 0 4 0 0 88 4 26
2017 Non-shift worker 80 10 4 2 1 1 2 93 3 467

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 23 28 4 5 0 0 63 9 20
2020 Non-shift worker 43 33 15 5 2 1 0 77 7 457
2019 Shift worker 53 36 6 5 0 0 0 89 5 15
2019 Non-shift worker 51 34 8 3 2 0 2 87 5 408
2018 Shift worker 44 23 33 0 0 0 0 67 0 14
2018 Non-shift worker 50 27 15 4 2 0 2 79 6 443
2017 Shift worker 46 30 16 4 4 0 0 77 7 26
2017 Non-shift worker 53 31 10 5 1 0 1 84 6 466

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 47 23 5 0 0 0 72 5 20
2020 Non-shift worker 25 42 23 7 2 0 0 67 9 457

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 32 42 6 5 0 0 47 11 20
2020 Non-shift worker 11 31 42 15 1 0 0 42 16 457
2019 Shift worker 12 32 41 7 7 0 0 45 15 15
2019 Non-shift worker 10 37 38 11 3 0 0 48 14 411
2018 Shift worker 23 50 14 13 0 0 0 73 13 14
2018 Non-shift worker 10 28 43 15 3 0 0 39 18 443
2017 Shift worker 0 25 59 8 7 0 0 25 15 26
2017 Non-shift worker 6 32 42 14 6 0 0 39 20 467

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 28 9 46 6 0 0 52 39 19
2020 Non-shift worker 8 22 41 22 5 0 0 27 31 456
2019 Shift worker 0 6 50 39 5 0 0 44 6 15
2019 Non-shift worker 6 20 41 24 8 0 0 32 26 407
2018 Shift worker 0 13 43 21 23 0 0 44 13 14
2018 Non-shift worker 7 20 42 24 7 0 0 31 27 437
2017 Shift worker 8 7 45 32 8 0 0 40 15 26
2017 Non-shift worker 6 20 40 25 8 0 0 33 26 465

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 69 31 0 0 0 0 0 100 0 19
2020 Non-shift worker 59 36 2 2 0 0 0 95 2 456
2019 Shift worker 37 20 35 0 0 7 0 62 0 15
2019 Non-shift worker 23 50 14 8 3 1 0 74 11 409
2018 Shift worker 16 46 8 7 0 22 0 80 10 13
2018 Non-shift worker 16 39 20 15 6 4 0 57 22 440
2017 Shift worker 11 39 24 12 4 11 0 56 17 26
2017 Non-shift worker 13 40 21 16 5 4 0 56 22 463

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 24 5 10 0 0 0 85 10 20
2020 Non-shift worker 47 35 8 7 1 1 0 83 8 456

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 24 4 16 11 0 0 68 28 20
2020 Non-shift worker 44 30 10 10 5 1 0 74 15 457

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 31 6 0 0 6 0 93 0 20
2020 Non-shift worker 56 29 10 2 2 2 0 86 4 455

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 19 19 6 0 0 0 75 6 20
2020 Non-shift worker 40 36 13 9 2 1 0 76 10 455
2019 Shift worker 45 14 33 7 0 0 0 59 7 15
2019 Non-shift worker 19 43 17 14 6 1 0 63 20 410
2018 Shift worker 30 42 22 7 0 0 0 71 7 14
2018 Non-shift worker 18 39 22 12 6 3 0 58 19 442
2017 Shift worker 11 55 27 7 0 0 0 66 7 26
2017 Non-shift worker 15 43 18 16 7 2 0 58 23 467

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 29 0 11 0 0 0 89 11 20
2020 Non-shift worker 45 40 9 5 0 0 0 86 5 456

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 24 0 16 0 0 0 84 16 20
2020 Non-shift worker 40 38 13 8 2 0 0 78 9 454

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 37 0 0 0 0 10 100 0 20
2020 Non-shift worker 45 40 12 2 0 1 0 85 2 454

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 41 0 0 0 0 0 100 0 20
2020 Non-shift worker 53 37 6 2 0 0 1 91 3 455

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 84 16 0 0 0 0 0 100 0 20
2020 Non-shift worker 77 18 1 1 0 2 0 98 1 454

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 89 11 0 0 0 0 0 100 0 20
2020 Non-shift worker 68 28 3 1 0 0 0 96 1 454

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 15 20 0 11 0 0 68 11 20
2020 Non-shift worker 57 30 6 5 1 1 0 87 6 456

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 85 9 0 6 0 0 0 94 6 20
2020 Non-shift worker 68 26 4 2 0 0 0 94 2 457
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 13 87 20
2020 Non-shift worker 9 91 453

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 21 79 20
2020 Non-shift worker 14 86 453
2019 Shift worker 26 74 15
2019 Non-shift worker 14 86 410
2017 Shift worker 19 81 26
2017 Non-shift worker 13 87 467
2014 Non-shift worker 11 89 469

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 83 17 59
2014 Non-shift worker 77 23 51

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-shift worker 46 34 10 8 2 0 0 80 10 49
2014 Non-shift worker 65 22 9 2 2 0 0 87 4 44

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 31 6 6 0 4 0 88 6 20
2020 Non-shift worker 54 29 6 5 1 2 3 87 7 454
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 78 6 5 88 12 20
2020 Non-shift worker 7 71 19 2 91 9 457

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 11 0 0 0 0 31 100 0 20
2020 Non-shift worker 57 11 6 5 2 1 17 83 9 457
2019 Shift worker 61 6 6 7 0 0 19 83 9 15
2019 Non-shift worker 57 15 9 5 6 0 8 78 12 407
2018 Shift worker 65 7 15 0 0 0 13 83 0 14
2018 Non-shift worker 60 12 8 6 4 1 9 81 11 442
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