2020 Public Service Employee Survey Results for Canadian Security Intelligence Service by Question 109. In total, how many years have you been working in your current department or agency?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	32	39	7	17	6	70	23
2020	3 to 10 years in current department or agency	21	39	8	20	11	60	32
2020	11 to 20 years in current department or agency	18	40	6	24	12	58	36
2020	More than 20 years in current department or agency	26	36	8	22	9	62	30

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	79	12	6	2	1	0	0	91	3
2020	3 to 10 years in current department or agency	66	20	6	4	1	2	1	88	6
2020	11 to 20 years in current department or agency	65	22	6	4	2	0	1	88	6
2020	More than 20 years in current department or agency	61	24	8	5	2	0	0	85	7

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	50	31	7	10	2	81	12
2020	3 to 10 years in current department or agency	38	35	9	12	6	73	18
2020	11 to 20 years in current department or agency	37	37	6	16	4	74	20
2020	More than 20 years in current department or agency	52	34	6	6	2	85	8

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	33	35	14	13	6	0	68	18
2020	3 to 10 years in current department or agency	24	35	13	19	8	0	59	27
2020	11 to 20 years in current department or agency	20	38	15	19	7	0	59	26
2020	More than 20 years in current department or agency	34	37	11	12	6	1	71	18

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	40	38	12	8	3	77	11
2020	3 to 10 years in current department or agency	28	35	15	14	9	63	23
2020	11 to 20 years in current department or agency	27	37	13	15	8	64	23
2020	More than 20 years in current department or agency	37	39	12	7	5	76	12

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	50	29	8	8	4	1	80	12
2020	3 to 10 years in current department or agency	34	31	13	14	8	0	65	22
2020	11 to 20 years in current department or agency	29	35	10	16	9	0	64	26
2020	More than 20 years in current department or agency	23	44	13	11	9	0	67	20

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	40	41	7	7	5	81	12
2020	3 to 10 years in current department or agency	28	40	13	12	7	68	19
2020	11 to 20 years in current department or agency	27	41	12	13	7	68	20
2020	More than 20 years in current department or agency	30	40	13	10	6	70	16

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	37	34	16	10	3	71	13
2020	3 to 10 years in current department or agency	21	34	15	17	13	55	30
2020	11 to 20 years in current department or agency	16	32	18	19	15	48	34
2020	More than 20 years in current department or agency	17	33	20	17	13	51	30

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	34	39	11	13	2	73	15
2020	3 to 10 years in current department or agency	23	40	14	16	7	63	23
2020	11 to 20 years in current department or agency	21	43	14	16	6	65	21
2020	More than 20 years in current department or agency	24	34	21	12	9	58	21

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	52	32	8	6	2	84	8
2020	3 to 10 years in current department or agency	38	38	12	8	5	75	13
2020	11 to 20 years in current department or agency	36	43	9	7	5	79	12
2020	More than 20 years in current department or agency	45	30	16	8	1	75	9

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	38	35	12	12	3	73	15
2020	3 to 10 years in current department or agency	21	35	17	16	11	57	26
2020	11 to 20 years in current department or agency	17	33	17	20	13	50	33
2020	More than 20 years in current department or agency	20	38	14	16	12	58	28

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	53	30	10	6	1	83	7
2020	3 to 10 years in current department or agency	51	33	9	6	2	84	8
2020	11 to 20 years in current department or agency	50	33	9	4	3	83	8
2020	More than 20 years in current department or agency	56	30	9	3	2	86	5

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	37	38	11	12	3	75	15
2020	3 to 10 years in current department or agency	25	37	14	13	10	62	23
2020	11 to 20 years in current department or agency	22	40	14	16	8	62	24
2020	More than 20 years in current department or agency	28	39	16	9	8	67	17

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	48	28	10	9	6	75	14
2020	3 to 10 years in current department or agency	28	36	15	13	8	64	21
2020	11 to 20 years in current department or agency	25	36	18	13	7	61	21
2020	More than 20 years in current department or agency	28	34	18	11	9	62	20

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	34	42	14	8	2	0	0	76	10
2020	3 to 10 years in current department or agency	20	40	17	15	6	1	1	61	21
2020	11 to 20 years in current department or agency	17	39	17	20	7	0	0	56	26
2020	More than 20 years in current department or agency	23	36	21	11	9	0	0	59	20

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	47	33	11	7	1	80	9
2020	3 to 10 years in current department or agency	32	43	12	8	4	76	12
2020	11 to 20 years in current department or agency	30	41	15	9	5	71	14
2020	More than 20 years in current department or agency	42	36	14	5	3	78	8

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	50	28	14	4	3	0	79	7
2020	3 to 10 years in current department or agency	36	36	15	7	6	1	72	13
2020	11 to 20 years in current department or agency	31	31	18	10	8	0	63	18
2020	More than 20 years in current department or agency	30	29	18	15	8	0	59	23

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	9	21	32	30	7	0	37	31
2020	3 to 10 years in current department or agency	12	27	34	20	6	1	27	39
2020	11 to 20 years in current department or agency	13	30	34	19	4	1	23	43
2020	More than 20 years in current department or agency	16	29	35	16	3	1	19	46

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	5	18	23	33	18	1	1	53	24
2020	3 to 10 years in current department or agency	14	26	27	23	9	1	0	33	40
2020	11 to 20 years in current department or agency	13	28	30	22	6	1	1	28	42
2020	More than 20 years in current department or agency	15	26	30	20	8	1	1	28	41

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	21	19	32	14	13	2	0	27	40
2020	3 to 10 years in current department or agency	32	22	27	12	6	0	1	18	54
2020	11 to 20 years in current department or agency	38	28	20	9	4	0	1	13	67
2020	More than 20 years in current department or agency	35	25	25	10	4	1	1	15	60

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	3	11	23	36	24	1	1	61	15
2020	3 to 10 years in current department or agency	4	13	33	35	13	0	2	49	17
2020	11 to 20 years in current department or agency	7	14	32	37	8	0	1	46	21
2020	More than 20 years in current department or agency	10	21	37	22	9	0	1	31	31

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	14	14	30	20	18	2	40	29
2020	3 to 10 years in current department or agency	24	24	27	17	8	1	25	48
2020	11 to 20 years in current department or agency	28	26	27	12	5	1	18	55
2020	More than 20 years in current department or agency	28	30	24	9	7	1	16	59

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	12	18	29	21	15	2	3	39	31
2020	3 to 10 years in current department or agency	20	23	24	22	9	1	2	31	44
2020	11 to 20 years in current department or agency	19	24	28	20	8	0	1	28	43
2020	More than 20 years in current department or agency	17	19	35	18	9	0	1	27	37

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	17	23	28	19	11	1	0	30	41
2020	3 to 10 years in current department or agency	25	28	26	14	4	1	1	19	54
2020	11 to 20 years in current department or agency	34	27	22	12	3	1	1	16	62
2020	More than 20 years in current department or agency	29	29	24	10	6	1	1	16	59

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	10	17	28	26	18	1	0	44	27
2020	3 to 10 years in current department or agency	11	19	29	26	14	0	1	40	30
2020	11 to 20 years in current department or agency	10	24	34	23	8	0	1	31	35
2020	More than 20 years in current department or agency	11	20	34	27	9	0	1	35	31

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	38	24	16	7	7	7	1	68	14
2020	3 to 10 years in current department or agency	26	28	16	14	10	5	2	58	25
2020	11 to 20 years in current department or agency	22	38	13	13	10	2	2	62	24
2020	More than 20 years in current department or agency	19	33	22	12	11	0	2	53	24

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	56	23	11	4	6	0	0	79	10
2020	3 to 10 years in current department or agency	41	33	10	9	6	1	0	75	15
2020	11 to 20 years in current department or agency	44	31	9	9	6	0	0	75	15
2020	More than 20 years in current department or agency	43	29	10	9	8	0	1	73	18

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	63	26	5	5	2	0	88	7
2020	3 to 10 years in current department or agency	49	35	7	8	2	0	83	10
2020	11 to 20 years in current department or agency	49	35	7	6	2	0	84	8
2020	More than 20 years in current department or agency	42	34	11	9	3	1	77	12

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	54	31	10	3	2	0	0	84	5
2020	3 to 10 years in current department or agency	43	40	9	5	2	1	0	84	7
2020	11 to 20 years in current department or agency	45	37	8	7	3	1	0	82	9
2020	More than 20 years in current department or agency	31	45	9	9	5	1	1	77	14

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	56	21	9	6	4	3	2	80	10
2020	3 to 10 years in current department or agency	45	29	11	5	5	3	2	78	10
2020	11 to 20 years in current department or agency	53	27	8	4	5	3	1	83	9
2020	More than 20 years in current department or agency	43	26	17	3	4	2	3	74	8

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	56	23	11	3	3	1	3	83	6
2020	3 to 10 years in current department or agency	52	26	11	5	3	0	2	81	8
2020	11 to 20 years in current department or agency	54	29	10	4	2	0	1	84	6
2020	More than 20 years in current department or agency	42	34	16	3	3	0	2	78	6

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	52	25	10	9	2	1	78	11
2020	3 to 10 years in current department or agency	39	32	12	9	7	1	72	16
2020	11 to 20 years in current department or agency	41	31	12	10	6	1	72	15
2020	More than 20 years in current department or agency	34	29	16	12	10	0	62	22

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	57	22	10	4	4	2	1	82	8
2020	3 to 10 years in current department or agency	52	20	11	8	7	2	1	74	15
2020	11 to 20 years in current department or agency	48	24	14	6	6	1	1	74	12
2020	More than 20 years in current department or agency	40	20	22	5	9	2	2	63	14

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	53	29	7	9	1	1	82	10
2020	3 to 10 years in current department or agency	43	29	12	10	7	0	71	17
2020	11 to 20 years in current department or agency	43	33	10	8	5	0	77	13
2020	More than 20 years in current department or agency	39	31	12	10	7	1	71	17

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	42	58
2020	3 to 10 years in current department or agency	47	53
2020	11 to 20 years in current department or agency	51	49
2020	More than 20 years in current department or agency	29	71

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	58	17	6	5	2	2	10	86	8
2020	3 to 10 years in current department or agency	54	22	7	5	2	1	8	84	8
2020	11 to 20 years in current department or agency	56	21	9	5	3	0	6	82	8
2020	More than 20 years in current department or agency	56	21	9	4	3	1	6	83	8

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	58	25	8	5	3	1	83	8
2020	3 to 10 years in current department or agency	46	27	11	8	7	1	73	15
2020	11 to 20 years in current department or agency	44	31	10	9	6	0	75	15
2020	More than 20 years in current department or agency	40	30	16	8	5	1	71	13

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	35	31	17	7	4	6	70	12
2020	3 to 10 years in current department or agency	19	28	16	19	13	5	49	34
2020	11 to 20 years in current department or agency	14	27	20	20	15	3	43	36
2020	More than 20 years in current department or agency	16	30	23	16	14	2	46	30

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	25	33	20	12	8	2	59	20
2020	3 to 10 years in current department or agency	13	25	15	24	22	1	38	47
2020	11 to 20 years in current department or agency	10	23	17	23	27	0	33	50
2020	More than 20 years in current department or agency	14	29	17	18	21	1	44	40

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	16	31	21	16	13	3	48	30
2020	3 to 10 years in current department or agency	10	18	19	25	27	1	28	53
2020	11 to 20 years in current department or agency	6	17	19	26	31	1	23	58
2020	More than 20 years in current department or agency	8	22	22	27	20	1	30	48

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	18	31	15	21	14	1	50	35
2020	3 to 10 years in current department or agency	9	21	16	28	26	0	30	54
2020	11 to 20 years in current department or agency	7	24	21	25	22	1	32	48
2020	More than 20 years in current department or agency	15	24	24	20	16	1	39	36

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	47	31	12	3	2	3	2	82	5
2020	3 to 10 years in current department or agency	37	30	16	8	3	4	2	72	11
2020	11 to 20 years in current department or agency	37	30	19	7	3	4	1	70	10
2020	More than 20 years in current department or agency	35	26	23	7	3	4	1	65	11

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	37	40	11	8	4	77	12
2020	3 to 10 years in current department or agency	22	40	17	12	8	62	20
2020	11 to 20 years in current department or agency	16	41	19	14	10	57	24
2020	More than 20 years in current department or agency	24	40	16	13	7	64	21

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	15	28	16	25	14	2	44	40
2020	3 to 10 years in current department or agency	6	18	19	34	23	1	24	58
2020	11 to 20 years in current department or agency	3	20	18	32	26	1	23	59
2020	More than 20 years in current department or agency	6	24	16	27	27	1	30	53

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	35	36	13	7	5	4	0	74	13
2020	3 to 10 years in current department or agency	21	37	17	12	10	2	1	60	22
2020	11 to 20 years in current department or agency	21	41	17	13	6	2	1	64	19
2020	More than 20 years in current department or agency	31	33	19	10	6	2	0	65	16

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	33	40	17	5	4	1	74	9
2020	3 to 10 years in current department or agency	20	37	22	14	7	1	57	21
2020	11 to 20 years in current department or agency	19	39	22	14	5	1	59	19
2020	More than 20 years in current department or agency	25	34	20	13	6	1	60	20

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	27	26	17	10	11	8	1	58	23
2020	3 to 10 years in current department or agency	13	20	16	23	20	8	1	36	47
2020	11 to 20 years in current department or agency	11	25	16	25	19	4	0	37	46
2020	More than 20 years in current department or agency	21	26	13	19	20	1	0	47	39

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	23	28	16	17	13	3	0	52	32
2020	3 to 10 years in current department or agency	12	25	16	23	23	1	0	38	46
2020	11 to 20 years in current department or agency	8	18	20	28	25	1	0	26	54
2020	More than 20 years in current department or agency	8	22	24	25	20	1	1	30	45

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	21	31	15	14	16	1	1	53	31
2020	3 to 10 years in current department or agency	12	23	15	24	23	1	2	36	49
2020	11 to 20 years in current department or agency	8	22	16	24	29	0	0	31	53
2020	More than 20 years in current department or agency	9	23	11	23	30	1	2	33	55

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	59	23	9	2	2	4	86	4
2020	3 to 10 years in current department or agency	48	21	13	7	7	4	72	14
2020	11 to 20 years in current department or agency	44	22	19	6	6	3	69	12
2020	More than 20 years in current department or agency	53	24	10	7	1	5	81	8

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	51	20	16	7	2	0	4	74	9
2020	3 to 10 years in current department or agency	39	23	19	9	6	1	3	64	16
2020	11 to 20 years in current department or agency	37	28	18	8	6	1	3	67	14
2020	More than 20 years in current department or agency	44	21	21	7	2	1	5	69	9

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	71	12	6	2	0	2	7	91	3
2020	3 to 10 years in current department or agency	70	11	5	4	3	4	4	87	7
2020	11 to 20 years in current department or agency	67	13	7	3	3	3	4	85	7
2020	More than 20 years in current department or agency	60	11	11	5	5	5	5	78	10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	73	8	5	1	2	1	9	91	4
2020	3 to 10 years in current department or agency	71	8	5	3	3	3	8	88	6
2020	11 to 20 years in current department or agency	72	10	4	2	3	1	9	90	5
2020	More than 20 years in current department or agency	71	13	2	2	2	3	7	93	4

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	27	40	13	13	3	3	70	16
2020	3 to 10 years in current department or agency	13	39	22	15	7	4	55	22
2020	11 to 20 years in current department or agency	14	39	23	18	4	2	54	22
2020	More than 20 years in current department or agency	14	40	22	15	7	1	55	23

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	33	42	11	10	3	0	76	13
2020	3 to 10 years in current department or agency	19	42	17	15	6	1	62	20
2020	11 to 20 years in current department or agency	18	39	22	15	5	1	57	20
2020	More than 20 years in current department or agency	20	40	17	13	9	0	61	22

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	34	33	18	6	4	5	71	10
2020	3 to 10 years in current department or agency	27	40	16	8	5	3	69	14
2020	11 to 20 years in current department or agency	29	40	17	8	4	2	71	12
2020	More than 20 years in current department or agency	28	40	15	10	6	1	68	16

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	31	34	17	6	4	8	0	71	11
2020	3 to 10 years in current department or agency	25	36	17	10	5	7	1	66	16
2020	11 to 20 years in current department or agency	29	36	21	7	3	4	0	68	10
2020	More than 20 years in current department or agency	29	37	19	7	6	3	0	67	13

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	43	32	8	5	6	3	2	80	11
2020	3 to 10 years in current department or agency	33	35	11	10	7	3	1	70	18
2020	11 to 20 years in current department or agency	37	36	12	8	4	2	1	75	12
2020	More than 20 years in current department or agency	39	30	15	9	4	2	1	72	13

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	59	31	7	3	0	90	3
2020	3 to 10 years in current department or agency	36	36	13	10	5	72	15
2020	11 to 20 years in current department or agency	31	41	15	9	5	72	13
2020	More than 20 years in current department or agency	35	35	13	11	5	71	16

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	34	30	17	9	9	0	64	19
2020	3 to 10 years in current department or agency	19	25	22	19	15	0	44	33
2020	11 to 20 years in current department or agency	14	27	20	25	14	0	41	39
2020	More than 20 years in current department or agency	23	24	21	19	13	1	47	32

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	36	35	14	9	7	70	16
2020	3 to 10 years in current department or agency	18	29	19	21	13	47	34
2020	11 to 20 years in current department or agency	12	31	19	23	14	43	38
2020	More than 20 years in current department or agency	23	29	20	19	10	52	28

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	32	18	22	13	13	1	1	51	26
2020	3 to 10 years in current department or agency	18	21	21	21	17	3	0	40	39
2020	11 to 20 years in current department or agency	19	20	19	24	15	4	0	40	40
2020	More than 20 years in current department or agency	37	24	13	13	11	2	1	62	25

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)
2020	Less than 3 years in current department or agency	38	33	29
2020	3 to 10 years in current department or agency	41	20	40
2020	11 to 20 years in current department or agency	34	28	37
2020	More than 20 years in current department or agency	42	29	29

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)
2020	Less than 3 years in current department or agency	4	45	38	1	2	10
2020	3 to 10 years in current department or agency	5	40	39	12	0	4
2020	11 to 20 years in current department or agency	6	37	41	10	0	6
2020	More than 20 years in current department or agency	55	12	16	15	0	1

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	7	93
2020	3 to 10 years in current department or agency	14	86
2020	11 to 20 years in current department or agency	14	86
2020	More than 20 years in current department or agency	17	83

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	67	33
2020	3 to 10 years in current department or agency	42	58
2020	11 to 20 years in current department or agency	47	53
2020	More than 20 years in current department or agency	34	66

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	47	53
2020	3 to 10 years in current department or agency	75	25
2020	11 to 20 years in current department or agency	67	33
2020	More than 20 years in current department or agency	69	31

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	More than 20 years in current department or agency	28	72

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	11 to 20 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	33	67
2020	3 to 10 years in current department or agency	41	59
2020	11 to 20 years in current department or agency	49	51
2020	More than 20 years in current department or agency	38	62

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	45	55
2020	11 to 20 years in current department or agency	43	57

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	40	60
2020	3 to 10 years in current department or agency	61	39
2020	11 to 20 years in current department or agency	58	42
2020	More than 20 years in current department or agency	62	38

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	47	53
2020	3 to 10 years in current department or agency	42	58
2020	11 to 20 years in current department or agency	36	64
2020	More than 20 years in current department or agency	62	38

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	43	57
2020	11 to 20 years in current department or agency	42	58

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	47	53
2020	3 to 10 years in current department or agency	48	52
2020	11 to 20 years in current department or agency	50	50
2020	More than 20 years in current department or agency	55	45

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	28	72
2020	11 to 20 years in current department or agency	40	60

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	9	91
2020	More than 20 years in current department or agency	0	100

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	11 to 20 years in current department or agency	18	82

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	53	47
2020	3 to 10 years in current department or agency	57	43
2020	11 to 20 years in current department or agency	44	56
2020	More than 20 years in current department or agency	55	45

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	16	84
2020	11 to 20 years in current department or agency	26	74

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	14	86
2020	11 to 20 years in current department or agency	10	90

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	67	33
2020	3 to 10 years in current department or agency	49	51
2020	11 to 20 years in current department or agency	69	31
2020	More than 20 years in current department or agency	69	31

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	40	60
2020	3 to 10 years in current department or agency	30	70
2020	11 to 20 years in current department or agency	38	63
2020	More than 20 years in current department or agency	34	66

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	20	80
2020	11 to 20 years in current department or agency	14	86

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	12	88
2020	11 to 20 years in current department or agency	8	92

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	20	80
2020	11 to 20 years in current department or agency	24	76

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	10	90
2020	11 to 20 years in current department or agency	7	93

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	17	83
2020	11 to 20 years in current department or agency	15	85

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	12	88
2020	11 to 20 years in current department or agency	14	86

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	25	75
2020	11 to 20 years in current department or agency	19	81

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	16	84
2020	11 to 20 years in current department or agency	9	91

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	24	76
2020	11 to 20 years in current department or agency	18	82

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	11 to 20 years in current department or agency	9	91

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	11	89
2020	11 to 20 years in current department or agency	10	90

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	8	92
2020	11 to 20 years in current department or agency	10	90

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	11 to 20 years in current department or agency	16	84

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	8	92
2020	11 to 20 years in current department or agency	15	85

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	13	87

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	13	87
2020	11 to 20 years in current department or agency	16	84

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	29	71
2020	11 to 20 years in current department or agency	30	70

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	10	90
2020	11 to 20 years in current department or agency	12	88

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	56	44
2020	11 to 20 years in current department or agency	49	51

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	69	31
2020	11 to 20 years in current department or agency	49	51

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	11	89
2020	11 to 20 years in current department or agency	16	84

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	17	17	15	5	6	33	7	57	17
2020	3 to 10 years in current department or agency	9	17	19	13	14	23	4	36	38
2020	11 to 20 years in current department or agency	9	17	23	18	13	17	3	32	39
2020	More than 20 years in current department or agency	16	21	22	13	13	15	1	43	31

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	30	29	19	5	5	12	67	12
2020	3 to 10 years in current department or agency	19	31	19	13	11	7	54	26
2020	11 to 20 years in current department or agency	18	34	23	14	8	3	54	23
2020	More than 20 years in current department or agency	26	37	14	13	7	2	65	21

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	6	94
2020	3 to 10 years in current department or agency	12	88
2020	11 to 20 years in current department or agency	7	93
2020	More than 20 years in current department or agency	9	91

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	35	65
2020	11 to 20 years in current department or agency	31	69

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	90	10
2020	More than 20 years in current department or agency	100	0

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)
2020	Less than 3 years in current department or agency	100
2020	3 to 10 years in current department or agency	100
2020	11 to 20 years in current department or agency	100
2020	More than 20 years in current department or agency	100

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	More than 20 years in current department or agency	0	100

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	11 to 20 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	22	78
2020	11 to 20 years in current department or agency	31	69

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	25	75
2020	11 to 20 years in current department or agency	21	79

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	13	87
2020	11 to 20 years in current department or agency	28	72

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	22	78
2020	11 to 20 years in current department or agency	21	79

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	18	82
2020	11 to 20 years in current department or agency	21	79

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	11 to 20 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	37	63
2020	11 to 20 years in current department or agency	28	72

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	0	100
2020	11 to 20 years in current department or agency	0	100

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	13	87
2020	More than 20 years in current department or agency	0	100

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	0	100
2020	More than 20 years in current department or agency	0	100

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	10	90
2020	11 to 20 years in current department or agency	15	85

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	33	67
2020	11 to 20 years in current department or agency	41	59

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	15	85
2020	11 to 20 years in current department or agency	15	85

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	12	88
2020	More than 20 years in current department or agency	0	100

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	10	90

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	3 to 10 years in current department or agency	8	92
2020	11 to 20 years in current department or agency	18	82

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	11 to 20 years in current department or agency	15	85

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	58	42
2020	3 to 10 years in current department or agency	53	47
2020	11 to 20 years in current department or agency	49	51
2020	More than 20 years in current department or agency	44	56

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	55	45

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Less than 3 years in current department or agency	0	100

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	17	14	18	5	2	36	8	55	13
2020	3 to 10 years in current department or agency	10	19	21	10	9	27	4	41	28
2020	11 to 20 years in current department or agency	12	18	26	11	8	22	4	40	25
2020	More than 20 years in current department or agency	16	23	24	11	8	16	2	48	23

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	29	30	19	6	2	13	0	68	10
2020	3 to 10 years in current department or agency	20	30	22	10	8	9	1	56	19
2020	11 to 20 years in current department or agency	22	35	22	11	6	5	0	60	17
2020	More than 20 years in current department or agency	24	37	19	9	8	2	0	63	18

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	3 to 10 years in current department or agency	0	0	0	54	38	8	0	0	100
2020	11 to 20 years in current department or agency	0	0	25	17	50	8	0	0	73

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	10	24	28	21	17	0	34	38
2020	3 to 10 years in current department or agency	7	21	25	23	24	0	28	47
2020	11 to 20 years in current department or agency	9	23	26	18	23	0	32	42
2020	More than 20 years in current department or agency	9	28	30	18	15	1	36	34

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	37	29	17	10	6	0	1	67	16
2020	3 to 10 years in current department or agency	34	28	16	13	8	0	0	62	21
2020	11 to 20 years in current department or agency	40	25	17	10	8	0	1	65	18
2020	More than 20 years in current department or agency	39	27	16	13	5	1	0	66	18

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	31	34	18	10	7	64	17
2020	3 to 10 years in current department or agency	21	29	27	14	9	50	23
2020	11 to 20 years in current department or agency	19	29	25	15	12	48	27
2020	More than 20 years in current department or agency	18	27	26	19	10	45	29

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	45	35	11	6	3	0	80	9
2020	3 to 10 years in current department or agency	34	36	16	8	4	1	71	13
2020	11 to 20 years in current department or agency	30	37	19	10	4	0	67	14
2020	More than 20 years in current department or agency	25	33	24	12	6	0	58	18

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	28	24	21	15	11	0	52	27
2020	3 to 10 years in current department or agency	18	21	23	21	17	0	39	38
2020	11 to 20 years in current department or agency	17	19	23	24	17	1	37	41
2020	More than 20 years in current department or agency	16	17	25	23	19	0	34	41

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	65	24	2	5	1	0	2	91	7
2020	3 to 10 years in current department or agency	54	23	15	4	2	0	3	79	6
2020	11 to 20 years in current department or agency	46	28	13	6	3	0	3	77	10
2020	More than 20 years in current department or agency	46	19	16	9	6	1	4	68	16

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	38	33	17	8	5	0	70	13
2020	3 to 10 years in current department or agency	27	32	19	11	11	1	59	22
2020	11 to 20 years in current department or agency	23	28	25	13	10	1	52	23
2020	More than 20 years in current department or agency	29	25	27	9	10	0	53	20

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	35	22	16	10	9	8	61	21
2020	3 to 10 years in current department or agency	25	20	21	11	15	8	50	28
2020	11 to 20 years in current department or agency	19	23	22	15	15	6	45	32
2020	More than 20 years in current department or agency	23	32	22	14	5	4	57	19

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	33	32	17	11	7	0	0	65	17
2020	3 to 10 years in current department or agency	22	25	25	16	11	1	1	47	27
2020	11 to 20 years in current department or agency	17	27	27	18	10	0	1	44	29
2020	More than 20 years in current department or agency	17	32	24	14	10	0	1	50	25

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	27	38	15	12	7	0	65	19
2020	3 to 10 years in current department or agency	18	32	27	15	7	0	50	23
2020	11 to 20 years in current department or agency	17	27	28	18	9	1	44	27
2020	More than 20 years in current department or agency	16	29	27	17	11	1	45	28

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	36	31	18	7	7	0	68	14
2020	3 to 10 years in current department or agency	24	29	21	14	12	1	53	26
2020	11 to 20 years in current department or agency	21	28	24	17	10	0	49	27
2020	More than 20 years in current department or agency	19	31	24	15	10	1	50	25

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	48	26	14	8	4	0	75	12
2020	3 to 10 years in current department or agency	30	25	22	12	10	1	55	23
2020	11 to 20 years in current department or agency	28	21	22	15	14	0	49	29
2020	More than 20 years in current department or agency	25	27	23	15	10	0	52	25

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	47	31	13	5	4	0	0	78	9
2020	3 to 10 years in current department or agency	43	29	15	8	5	0	1	72	13
2020	11 to 20 years in current department or agency	38	31	18	9	3	0	1	69	13
2020	More than 20 years in current department or agency	33	35	20	5	6	1	1	69	11

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	39	34	16	7	3	0	74	10
2020	3 to 10 years in current department or agency	30	39	19	8	4	0	69	12
2020	11 to 20 years in current department or agency	26	34	22	10	7	0	61	17
2020	More than 20 years in current department or agency	23	25	24	18	8	1	49	27

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	44	18	22	8	8	0	63	16
2020	3 to 10 years in current department or agency	31	26	22	10	10	1	58	20
2020	11 to 20 years in current department or agency	36	25	19	10	8	1	63	18
2020	More than 20 years in current department or agency	46	27	17	4	7	0	73	10

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	51	20	15	5	7	1	73	12
2020	3 to 10 years in current department or agency	47	24	14	7	6	2	72	13
2020	11 to 20 years in current department or agency	43	27	15	7	6	2	72	13
2020	More than 20 years in current department or agency	49	28	14	7	1	1	77	8

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	77	8	6	2	1	0	5	90	4
2020	3 to 10 years in current department or agency	69	10	7	4	2	1	7	86	6
2020	11 to 20 years in current department or agency	66	17	6	3	2	0	6	89	5
2020	More than 20 years in current department or agency	75	14	7	0	2	0	3	91	2

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	79	12	5	1	0	0	3	94	1
2020	3 to 10 years in current department or agency	68	11	10	3	5	1	2	81	8
2020	11 to 20 years in current department or agency	65	16	10	4	3	0	2	82	7
2020	More than 20 years in current department or agency	61	20	10	4	3	1	1	83	7

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	73	20	4	2	0	1	94	2
2020	3 to 10 years in current department or agency	63	23	9	3	2	1	86	5
2020	11 to 20 years in current department or agency	58	23	10	4	3	1	83	7
2020	More than 20 years in current department or agency	55	25	16	2	2	0	80	4

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	75	13	6	4	0	0	1	90	4
2020	3 to 10 years in current department or agency	52	18	15	8	7	0	1	70	14
2020	11 to 20 years in current department or agency	49	20	17	7	6	0	1	70	13
2020	More than 20 years in current department or agency	45	28	14	6	6	1	1	74	12

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	69	6	3	0	0	21	95	1
2020	3 to 10 years in current department or agency	58	10	4	1	0	28	93	1
2020	11 to 20 years in current department or agency	56	12	5	3	1	22	88	5
2020	More than 20 years in current department or agency	42	18	14	5	2	18	74	9

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	85	9	4	0	0	3	96	0
2020	3 to 10 years in current department or agency	71	14	6	3	1	5	90	4
2020	11 to 20 years in current department or agency	74	13	6	2	0	5	92	2
2020	More than 20 years in current department or agency	71	18	8	1	0	3	92	1

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	84	11	2	0	1	0	1	96	2
2020	3 to 10 years in current department or agency	79	12	5	1	1	0	1	93	2
2020	11 to 20 years in current department or agency	81	12	3	1	1	0	1	95	2
2020	More than 20 years in current department or agency	82	14	2	1	0	1	1	97	1

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	62	22	8	5	2	1	85	7
2020	3 to 10 years in current department or agency	54	27	14	3	1	1	82	5
2020	11 to 20 years in current department or agency	51	30	12	4	2	1	82	6
2020	More than 20 years in current department or agency	48	34	13	3	1	1	82	5

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	21	43	22	7	7	64	14
2020	3 to 10 years in current department or agency	15	40	26	11	8	55	19
2020	11 to 20 years in current department or agency	18	36	25	13	9	53	22
2020	More than 20 years in current department or agency	21	40	24	11	3	62	14

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	15	38	33	12	2	53	14
2020	3 to 10 years in current department or agency	8	31	36	19	6	39	25
2020	11 to 20 years in current department or agency	9	26	38	21	7	34	28
2020	More than 20 years in current department or agency	11	25	44	15	5	37	20

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	11	21	38	20	11	30	32
2020	3 to 10 years in current department or agency	13	22	40	19	6	25	35
2020	11 to 20 years in current department or agency	15	25	37	16	7	23	40
2020	More than 20 years in current department or agency	18	30	31	14	8	22	47

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	31	41	15	8	2	2	74	10
2020	3 to 10 years in current department or agency	26	45	16	8	4	1	72	12
2020	11 to 20 years in current department or agency	25	50	14	7	2	1	76	10
2020	More than 20 years in current department or agency	30	44	19	5	1	1	75	6

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	21	31	19	17	9	2	53	27
2020	3 to 10 years in current department or agency	14	24	20	21	18	3	39	40
2020	11 to 20 years in current department or agency	14	27	18	23	16	1	42	40
2020	More than 20 years in current department or agency	17	37	21	11	13	1	55	24

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	40	29	14	10	6	1	0	70	16
2020	3 to 10 years in current department or agency	30	34	13	11	10	1	1	66	21
2020	11 to 20 years in current department or agency	32	35	10	12	11	0	0	67	23
2020	More than 20 years in current department or agency	26	33	13	16	11	2	1	60	27

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	54	28	8	4	2	4	1	86	6
2020	3 to 10 years in current department or agency	41	31	13	6	5	3	1	75	11
2020	11 to 20 years in current department or agency	45	32	12	5	4	2	1	78	9
2020	More than 20 years in current department or agency	33	32	17	9	3	5	1	68	13

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	28	37	14	11	7	2	67	18
2020	3 to 10 years in current department or agency	16	28	20	19	15	1	45	35
2020	11 to 20 years in current department or agency	12	30	24	18	15	1	43	33
2020	More than 20 years in current department or agency	21	33	22	13	10	1	54	23

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	26	34	14	20	6	60	26
2020	3 to 10 years in current department or agency	21	33	15	21	10	54	30
2020	11 to 20 years in current department or agency	18	36	17	20	9	54	29
2020	More than 20 years in current department or agency	25	34	17	18	5	60	24

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	29	34	14	18	6	63	23
2020	3 to 10 years in current department or agency	21	35	15	18	10	56	28
2020	11 to 20 years in current department or agency	22	36	15	17	9	58	27
2020	More than 20 years in current department or agency	32	31	18	17	3	62	20

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	23	34	24	13	5	0	0	58	18
2020	3 to 10 years in current department or agency	17	30	24	18	11	1	1	47	29
2020	11 to 20 years in current department or agency	16	30	22	19	11	0	1	46	31
2020	More than 20 years in current department or agency	28	26	26	15	5	0	1	54	20

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	39	33	18	7	1	0	2	74	8
2020	3 to 10 years in current department or agency	27	34	20	9	7	1	3	63	16
2020	11 to 20 years in current department or agency	29	38	15	12	5	0	1	68	17
2020	More than 20 years in current department or agency	34	25	27	5	6	1	2	61	11

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	82	15	2	0	0	0	97	0
2020	3 to 10 years in current department or agency	76	15	4	1	3	2	95	1
2020	11 to 20 years in current department or agency	74	19	4	1	2	1	95	1
2020	More than 20 years in current department or agency	79	15	4	0	0	2	96	0

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	39	39	11	8	1	2	80	10
2020	3 to 10 years in current department or agency	33	40	15	8	3	1	74	11
2020	11 to 20 years in current department or agency	39	37	11	7	4	1	77	12
2020	More than 20 years in current department or agency	45	35	11	7	1	0	81	8

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	49	32	10	6	2	0	82	8
2020	3 to 10 years in current department or agency	39	35	10	9	6	0	74	16
2020	11 to 20 years in current department or agency	44	32	8	9	7	0	76	16
2020	More than 20 years in current department or agency	36	40	11	5	6	2	78	11

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	25	27	13	18	16	52	34
2020	3 to 10 years in current department or agency	15	21	13	23	27	37	50
2020	11 to 20 years in current department or agency	17	24	12	23	24	41	47
2020	More than 20 years in current department or agency	32	26	15	13	14	58	27

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	15	58	12	12	4	0	73	15
2020	3 to 10 years in current department or agency	23	46	11	11	7	2	71	18
2020	11 to 20 years in current department or agency	23	41	16	14	4	0	65	19
2020	More than 20 years in current department or agency	19	57	9	13	2	0	76	15

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	50	50
2020	3 to 10 years in current department or agency	55	45
2020	11 to 20 years in current department or agency	47	53
2020	More than 20 years in current department or agency	53	47

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	0	23	23	23	31	23	54
2020	3 to 10 years in current department or agency	0	21	15	29	35	21	63
2020	11 to 20 years in current department or agency	1	13	14	31	42	14	73
2020	More than 20 years in current department or agency	4	16	16	39	26	19	65

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	6	94
2020	3 to 10 years in current department or agency	6	94
2020	11 to 20 years in current department or agency	7	93
2020	More than 20 years in current department or agency	9	91

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	7	93
2020	3 to 10 years in current department or agency	12	88
2020	11 to 20 years in current department or agency	8	92
2020	More than 20 years in current department or agency	13	87

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	67	33
2020	3 to 10 years in current department or agency	40	60
2020	11 to 20 years in current department or agency	54	46
2020	More than 20 years in current department or agency	50	50

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	73	27
2020	3 to 10 years in current department or agency	66	34
2020	11 to 20 years in current department or agency	85	15
2020	More than 20 years in current department or agency	73	27

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	36	36	0	9	18	73	27
2020	3 to 10 years in current department or agency	37	37	16	11	0	74	11
2020	11 to 20 years in current department or agency	46	34	11	6	3	80	9
2020	More than 20 years in current department or agency	44	19	25	0	13	63	13

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	49	33	6	6	1	3	2	86	8
2020	3 to 10 years in current department or agency	40	33	12	6	2	4	3	79	9
2020	11 to 20 years in current department or agency	41	35	12	6	3	2	2	79	9
2020	More than 20 years in current department or agency	43	29	11	6	6	2	2	76	13

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	18	62	20	1	78	22
2020	3 to 10 years in current department or agency	23	60	16	1	72	28
2020	11 to 20 years in current department or agency	19	62	19	0	76	24
2020	More than 20 years in current department or agency	15	61	23	1	80	20

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)
2020	Less than 3 years in current department or agency	53	47
2020	3 to 10 years in current department or agency	58	42
2020	11 to 20 years in current department or agency	65	35
2020	More than 20 years in current department or agency	72	28

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	32	21	5	21	16	3	3	56	39
2020	3 to 10 years in current department or agency	21	31	13	18	15	1	2	54	33
2020	11 to 20 years in current department or agency	23	26	14	17	15	0	4	52	34
2020	More than 20 years in current department or agency	27	23	19	23	4	0	4	52	28

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	24	8	8	16	26	5	13	39	52
2020	3 to 10 years in current department or agency	15	26	11	11	19	1	17	50	36
2020	11 to 20 years in current department or agency	22	29	14	13	6	0	16	61	23
2020	More than 20 years in current department or agency	19	15	8	19	12	0	27	47	42

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Less than 3 years in current department or agency	53	13	10	5	3	2	14	79	9
2020	3 to 10 years in current department or agency	51	19	8	6	3	2	10	80	10
2020	11 to 20 years in current department or agency	63	13	7	4	2	1	9	85	7
2020	More than 20 years in current department or agency	58	11	9	5	2	1	14	82	8

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Security Intelligence Service by Question 109. In total, how many years have you been working in your current department or agency?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack