2020 Public Service Employee Survey Results for Canadian Security Intelligence Service by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	8	8	38	8	0	46	46
2020	Compliance, inspection and enforcement	35	40	0	10	15	0	75	25
2020	Communications or public affairs	9	48	4	22	17	0	57	39
2020	Access to information and privacy	33	53	0	13	0	0	87	13
2020	Security	19	40	7	24	10	0	59	34
2020	Science and technology	23	42	10	18	7	0	65	25
2020	Library services	18	29	12	12	29	0	47	41
2020	Legal services	50	29	7	7	7	0	79	14
2020	Administration and operations	32	32	9	19	7	0	65	27
2020	Human resources	22	46	5	17	10	0	68	27
2020	Financial management	31	50	8	8	2	0	81	10
2020	Real property	20	25	10	25	20	0	45	45
2020	Information management	37	39	9	13	0	2	78	13
2020	Information technology	21	36	10	22	11	0	57	33
2020	Data sciences	15	23	0	31	31	0	38	62
2020	Policy	28	44	0	14	14	0	72	28
2020	Project management	16	32	4	44	4	0	48	48
2020	Other services to the public	16	44	8	16	16	0	60	32
2020	None of the above	20	37	7	24	12	0	58	36

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	38	0	8	8	0	0	85	15
2020	Compliance, inspection and enforcement	75	15	0	0	5	0	5	95	5
2020	Communications or public affairs	70	13	13	4	0	0	0	83	4
2020	Access to information and privacy	87	7	7	0	0	0	0	93	0
2020	Security	68	19	6	4	2	1	0	88	6
2020	Science and technology	62	21	10	3	2	0	2	85	5
2020	Library services	71	29	0	0	0	0	0	100	0
2020	Legal services	79	14	0	7	0	0	0	93	7
2020	Administration and operations	71	21	3	4	0	0	0	92	4
2020	Human resources	74	18	2	3	2	2	0	93	5
2020	Financial management	77	10	6	6	0	0	0	88	6
2020	Real property	75	10	5	5	5	0	0	85	10
2020	Information management	72	13	11	2	0	0	2	87	2
2020	Information technology	59	23	10	4	1	1	1	85	5
2020	Data sciences	62	15	8	8	8	0	0	77	15
2020	Policy	69	19	6	0	3	3	0	91	3
2020	Project management	68	28	0	4	0	0	0	96	4
2020	Other services to the public	73	8	12	4	0	0	4	84	4
2020	None of the above	64	24	7	3	2	0	1	88	5

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	38	0	15	8	77	23
2020	Compliance, inspection and enforcement	45	40	0	15	0	85	15
2020	Communications or public affairs	65	22	9	4	0	87	4
2020	Access to information and privacy	47	53	0	0	0	100	0
2020	Security	38	38	7	13	5	76	17
2020	Science and technology	36	32	11	16	4	69	20
2020	Library services	35	24	18	12	12	59	24
2020	Legal services	57	29	14	0	0	86	0
2020	Administration and operations	45	40	3	10	2	84	12
2020	Human resources	53	33	6	8	1	86	9
2020	Financial management	71	25	0	4	0	96	4
2020	Real property	45	20	10	15	10	65	25
2020	Information management	64	26	4	6	0	89	6
2020	Information technology	34	32	13	14	8	65	22
2020	Data sciences	23	46	0	8	23	69	31
2020	Policy	58	31	3	6	3	89	8
2020	Project management	58	25	8	8	0	83	8
2020	Other services to the public	27	35	8	27	4	62	31
2020	None of the above	32	38	8	18	5	69	23

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	46	15	8	0	0	77	8
2020	Compliance, inspection and enforcement	5	50	10	30	5	0	55	35
2020	Communications or public affairs	48	35	9	9	0	0	83	9
2020	Access to information and privacy	40	33	20	7	0	0	73	7
2020	Security	21	37	13	20	8	0	59	28
2020	Science and technology	20	34	17	19	10	0	54	29
2020	Library services	24	47	24	6	0	0	71	6
2020	Legal services	50	21	21	7	0	0	71	7
2020	Administration and operations	31	36	12	15	6	0	67	21
2020	Human resources	32	31	10	20	5	1	64	25
2020	Financial management	44	29	8	15	4	0	73	19
2020	Real property	30	40	15	10	5	0	70	15
2020	Information management	51	32	11	6	0	0	83	6
2020	Information technology	19	37	21	17	6	0	56	23
2020	Data sciences	8	38	0	15	38	0	46	54
2020	Policy	31	47	8	11	3	0	78	14
2020	Project management	54	33	4	8	0	0	88	8
2020	Other services to the public	12	42	8	31	8	0	54	38
2020	None of the above	17	37	16	20	11	0	54	31

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	38	23	8	0	69	8
2020	Compliance, inspection and enforcement	20	50	15	10	5	70	15
2020	Communications or public affairs	55	32	5	5	5	86	9
2020	Access to information and privacy	40	47	13	0	0	87	0
2020	Security	27	36	13	16	8	63	24
2020	Science and technology	20	38	17	16	9	58	25
2020	Library services	24	29	6	18	24	53	41
2020	Legal services	43	36	14	7	0	79	7
2020	Administration and operations	40	36	10	9	4	76	14
2020	Human resources	41	34	10	9	7	75	15
2020	Financial management	56	33	6	4	0	90	4
2020	Real property	50	40	5	0	5	90	5
2020	Information management	45	36	13	6	0	81	6
2020	Information technology	26	38	19	13	4	64	17
2020	Data sciences	23	15	0	23	38	38	62
2020	Policy	42	33	11	6	8	75	14
2020	Project management	48	32	4	12	4	80	16
2020	Other services to the public	23	27	8	27	15	50	42
2020	None of the above	18	40	18	16	8	57	24

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	38	8	15	8	0	69	23
2020	Compliance, inspection and enforcement	45	35	0	20	0	0	80	20
2020	Communications or public affairs	39	26	22	13	0	0	65	13
2020	Access to information and privacy	40	33	20	7	0	0	73	7
2020	Security	31	35	10	15	9	0	66	24
2020	Science and technology	32	29	14	16	9	0	61	25
2020	Library services	41	18	12	24	6	0	59	29
2020	Legal services	21	21	14	43	0	0	43	43
2020	Administration and operations	38	33	12	10	7	0	71	17
2020	Human resources	36	31	12	11	9	0	68	20
2020	Financial management	46	33	8	6	4	2	81	11
2020	Real property	35	40	5	15	5	0	75	20
2020	Information management	38	28	9	17	9	0	66	26
2020	Information technology	33	37	15	13	3	0	70	16
2020	Data sciences	23	46	0	23	8	0	69	31
2020	Policy	49	29	3	14	6	0	77	20
2020	Project management	60	28	4	8	0	0	88	8
2020	Other services to the public	42	19	12	8	19	0	62	27
2020	None of the above	23	38	10	14	14	1	62	28

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	46	15	8	8	0	69	15
2020	Compliance, inspection and enforcement	40	25	20	15	0	0	65	15
2020	Communications or public affairs	48	35	4	13	0	0	83	13
2020	Access to information and privacy	40	53	0	7	0	0	93	7
2020	Security	28	42	12	11	7	0	70	18
2020	Science and technology	18	44	13	13	12	0	63	25
2020	Library services	41	41	18	0	0	0	82	0
2020	Legal services	43	50	0	7	0	0	93	7
2020	Administration and operations	32	39	11	11	7	0	71	18
2020	Human resources	41	30	14	10	3	1	72	13
2020	Financial management	33	50	10	6	0	0	83	6
2020	Real property	35	50	0	10	5	0	85	15
2020	Information management	40	32	11	13	4	0	72	17
2020	Information technology	20	38	17	16	9	0	58	25
2020	Data sciences	15	46	0	31	8	0	62	38
2020	Policy	40	49	0	9	3	0	89	11
2020	Project management	52	28	8	8	4	0	80	12
2020	Other services to the public	31	46	12	4	8	0	77	12
2020	None of the above	28	41	13	11	7	0	69	18

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	46	15	8	8	0	0	69	15
2020	Compliance, inspection and enforcement	25	35	20	20	0	0	0	60	20
2020	Communications or public affairs	48	35	9	9	0	0	0	83	9
2020	Access to information and privacy	7	67	7	20	0	0	0	73	20
2020	Security	16	31	18	20	15	0	0	47	35
2020	Science and technology	9	30	20	17	24	0	0	39	41
2020	Library services	47	24	12	12	6	0	0	71	18
2020	Legal services	43	29	7	7	14	0	0	71	21
2020	Administration and operations	27	38	12	14	9	0	0	66	23
2020	Human resources	28	38	14	12	7	0	1	67	18
2020	Financial management	40	27	17	17	0	0	0	67	17
2020	Real property	30	30	15	15	10	0	0	60	25
2020	Information management	30	38	11	13	9	0	0	68	21
2020	Information technology	14	34	22	19	10	1	0	49	29
2020	Data sciences	8	23	23	23	23	0	0	31	46
2020	Policy	36	42	6	11	6	0	0	78	17
2020	Project management	32	32	12	8	16	0	0	64	24
2020	Other services to the public	31	31	19	4	15	0	0	62	19
2020	None of the above	18	31	19	19	14	0	0	48	32

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	54	8	15	8	0	69	23
2020	Compliance, inspection and enforcement	35	35	15	15	0	0	70	15
2020	Communications or public affairs	30	30	17	22	0	0	61	22
2020	Access to information and privacy	53	33	7	7	0	0	87	7
2020	Security	20	44	13	17	6	0	64	23
2020	Science and technology	11	46	17	19	7	0	57	26
2020	Library services	59	12	18	12	0	0	71	12
2020	Legal services	43	29	14	7	7	0	71	14
2020	Administration and operations	28	47	8	14	4	0	75	17
2020	Human resources	33	33	13	16	6	0	66	21
2020	Financial management	40	40	11	9	0	0	81	9
2020	Real property	35	30	15	0	20	0	65	20
2020	Information management	47	23	23	6	0	0	70	6
2020	Information technology	17	39	19	15	10	0	56	25
2020	Data sciences	15	31	8	23	23	0	46	46
2020	Policy	31	42	14	11	3	0	72	14
2020	Project management	36	40	16	4	4	0	76	8
2020	Other services to the public	23	38	8	23	8	0	62	31
2020	None of the above	20	35	21	16	8	1	55	24

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	46	8	8	15	69	23
2020	Compliance, inspection and enforcement	50	35	5	10	0	85	10
2020	Communications or public affairs	48	39	4	4	4	87	9
2020	Access to information and privacy	54	31	8	8	0	85	8
2020	Security	37	40	10	8	4	77	13
2020	Science and technology	40	35	13	9	3	75	11
2020	Library services	53	41	0	0	6	94	6
2020	Legal services	57	29	7	7	0	86	7
2020	Administration and operations	42	34	13	8	4	75	12
2020	Human resources	50	37	7	4	2	87	6
2020	Financial management	50	48	2	0	0	98	0
2020	Real property	55	25	5	10	5	80	15
2020	Information management	55	30	11	2	2	85	4
2020	Information technology	32	37	17	11	3	69	14
2020	Data sciences	38	23	8	8	23	62	31
2020	Policy	50	39	6	3	3	89	6
2020	Project management	40	44	8	4	4	84	8
2020	Other services to the public	31	42	12	4	12	73	15
2020	None of the above	34	42	13	7	4	76	11

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	46	31	0	8	62	8
2020	Compliance, inspection and enforcement	35	20	20	25	0	55	25
2020	Communications or public affairs	48	17	17	17	0	65	17
2020	Access to information and privacy	27	47	7	20	0	73	20
2020	Security	17	34	19	18	12	51	30
2020	Science and technology	12	33	17	17	20	46	37
2020	Library services	41	35	0	18	6	76	24
2020	Legal services	36	43	7	7	7	79	14
2020	Administration and operations	25	41	14	11	9	66	19
2020	Human resources	36	29	14	16	5	64	21
2020	Financial management	40	38	6	15	2	77	17
2020	Real property	35	40	0	20	5	75	25
2020	Information management	26	36	21	13	4	62	17
2020	Information technology	15	36	21	20	8	52	27
2020	Data sciences	8	46	8	8	31	54	38
2020	Policy	42	36	8	6	8	78	14
2020	Project management	36	36	4	16	8	72	24
2020	Other services to the public	27	27	19	12	15	54	27
2020	None of the above	18	34	15	18	15	53	33

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	8	31	8	0	62	8
2020	Compliance, inspection and enforcement	70	30	0	0	0	100	0
2020	Communications or public affairs	52	35	9	4	0	87	4
2020	Access to information and privacy	64	29	7	0	0	93	0
2020	Security	51	31	8	7	3	82	10
2020	Science and technology	49	31	15	4	1	80	5
2020	Library services	71	29	0	0	0	100	0
2020	Legal services	57	36	7	0	0	93	0
2020	Administration and operations	50	33	9	5	3	83	8
2020	Human resources	57	34	8	2	0	90	2
2020	Financial management	68	23	9	0	0	91	0
2020	Real property	60	30	0	5	5	90	10
2020	Information management	55	26	15	0	4	81	4
2020	Information technology	42	29	16	8	5	71	13
2020	Data sciences	46	38	0	8	8	85	15
2020	Policy	56	39	3	0	3	94	3
2020	Project management	58	38	0	4	0	96	4
2020	Other services to the public	50	35	0	12	4	85	15
2020	None of the above	48	37	8	4	2	85	6

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	31	31	8	8	0	54	15
2020	Compliance, inspection and enforcement	35	35	20	5	5	0	70	10
2020	Communications or public affairs	39	39	4	13	4	0	78	17
2020	Access to information and privacy	27	47	7	20	0	0	73	20
2020	Security	21	40	14	17	8	0	61	25
2020	Science and technology	21	42	18	9	10	0	63	18
2020	Library services	18	24	12	29	18	0	41	47
2020	Legal services	46	23	15	8	8	0	69	15
2020	Administration and operations	28	39	14	12	7	0	67	19
2020	Human resources	37	43	9	7	5	0	80	12
2020	Financial management	47	36	13	4	0	0	83	4
2020	Real property	55	25	5	10	5	0	80	15
2020	Information management	28	38	13	13	6	2	67	20
2020	Information technology	22	40	13	16	8	0	63	25
2020	Data sciences	15	38	0	23	23	0	54	46
2020	Policy	36	42	11	6	3	3	80	9
2020	Project management	40	40	4	8	8	0	80	16
2020	Other services to the public	27	31	23	8	12	0	58	19
2020	None of the above	18	35	19	19	8	0	53	28

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	31	38	0	0	0	62	0
2020	Compliance, inspection and enforcement	42	26	26	0	5	0	68	5
2020	Communications or public affairs	39	35	13	9	4	0	74	13
2020	Access to information and privacy	47	33	0	20	0	0	80	20
2020	Security	25	37	14	14	9	0	63	24
2020	Science and technology	30	30	15	13	10	1	61	24
2020	Library services	24	29	24	12	12	0	53	24
2020	Legal services	36	43	7	14	0	0	79	14
2020	Administration and operations	36	37	14	9	3	0	73	13
2020	Human resources	38	33	14	12	3	0	71	14
2020	Financial management	42	31	15	10	2	0	73	13
2020	Real property	40	30	10	15	5	0	70	20
2020	Information management	32	30	28	4	6	0	62	11
2020	Information technology	19	39	19	10	13	0	58	22
2020	Data sciences	15	38	15	8	23	0	54	31
2020	Policy	40	31	11	14	3	0	71	17
2020	Project management	48	24	8	12	8	0	72	20
2020	Other services to the public	42	31	8	8	12	0	73	19
2020	None of the above	24	33	18	17	8	0	57	25

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	38	15	8	15	0	0	62	23
2020	Compliance, inspection and enforcement	25	40	20	10	5	0	0	65	15
2020	Communications or public affairs	30	48	13	9	0	0	0	78	9
2020	Access to information and privacy	40	40	7	13	0	0	0	80	13
2020	Security	18	37	18	17	8	0	1	56	26
2020	Science and technology	15	43	19	10	11	1	0	59	22
2020	Library services	29	29	18	24	0	0	0	59	24
2020	Legal services	29	50	14	0	7	0	0	79	7
2020	Administration and operations	28	42	17	10	2	0	0	70	13
2020	Human resources	24	42	12	19	3	0	0	66	22
2020	Financial management	44	38	13	4	2	0	0	81	6
2020	Real property	30	40	20	5	5	0	0	70	10
2020	Information management	28	57	6	9	0	0	0	85	9
2020	Information technology	16	40	22	16	5	1	0	56	22
2020	Data sciences	8	8	23	31	31	0	0	15	62
2020	Policy	40	34	11	6	3	3	3	79	9
2020	Project management	48	32	8	8	4	0	0	80	12
2020	Other services to the public	31	31	12	19	8	0	0	62	27
2020	None of the above	16	38	19	21	4	2	0	55	26

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	38	15	0	15	0	69	15
2020	Compliance, inspection and enforcement	30	55	10	0	5	0	85	5
2020	Communications or public affairs	52	30	4	13	0	0	83	13
2020	Access to information and privacy	47	33	13	7	0	0	80	7
2020	Security	33	41	15	7	5	0	74	11
2020	Science and technology	28	41	17	8	6	1	69	13
2020	Library services	53	29	18	0	0	0	82	0
2020	Legal services	43	43	7	7	0	0	86	7
2020	Administration and operations	33	45	10	8	3	0	78	12
2020	Human resources	39	35	18	8	0	0	74	8
2020	Financial management	46	44	10	0	0	0	90	0
2020	Real property	50	25	10	5	10	0	75	15
2020	Information management	36	40	15	6	2	0	77	9
2020	Information technology	30	39	16	11	4	0	69	15
2020	Data sciences	38	23	0	38	0	0	62	38
2020	Policy	42	44	11	0	3	0	86	3
2020	Project management	52	36	8	0	4	0	88	4
2020	Other services to the public	46	38	4	8	4	0	85	12
2020	None of the above	33	41	13	9	4	1	74	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	50	42	8	0	0	0	92	0
2020	Compliance, inspection and enforcement	35	35	20	0	10	0	70	10
2020	Communications or public affairs	36	32	14	5	14	0	68	18
2020	Access to information and privacy	47	40	7	7	0	0	87	7
2020	Security	32	36	16	8	7	0	69	15
2020	Science and technology	28	35	19	9	8	2	64	17
2020	Library services	24	24	12	29	12	0	47	41
2020	Legal services	43	36	14	7	0	0	79	7
2020	Administration and operations	46	29	11	9	4	0	75	13
2020	Human resources	26	27	25	13	10	0	52	23
2020	Financial management	50	28	11	9	2	0	78	11
2020	Real property	45	25	10	10	10	0	70	20
2020	Information management	48	22	11	17	2	0	70	20
2020	Information technology	36	34	19	6	5	0	70	11
2020	Data sciences	38	15	15	8	23	0	54	31
2020	Policy	43	31	20	3	3	0	74	6
2020	Project management	40	44	8	8	0	0	84	8
2020	Other services to the public	24	32	28	4	12	0	56	16
2020	None of the above	37	31	16	7	8	0	68	16

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	23	46	8	15	0	0	23	31
2020	Compliance, inspection and enforcement	0	65	25	10	0	0	0	10	65
2020	Communications or public affairs	13	30	39	17	0	0	0	17	43
2020	Access to information and privacy	0	33	27	20	20	0	0	40	33
2020	Security	11	27	36	20	5	0	1	25	39
2020	Science and technology	14	28	36	19	1	0	2	20	43
2020	Library services	0	18	41	35	0	0	6	38	19
2020	Legal services	21	29	21	21	7	0	0	29	50
2020	Administration and operations	13	20	31	25	10	0	1	36	33
2020	Human resources	13	30	27	26	4	0	0	30	44
2020	Financial management	2	17	35	33	10	0	2	45	19
2020	Real property	5	26	37	26	5	0	0	32	32
2020	Information management	6	34	40	15	4	0	0	19	40
2020	Information technology	16	36	29	12	5	0	1	17	53
2020	Data sciences	31	8	46	15	0	0	0	15	38
2020	Policy	14	25	44	11	3	0	3	14	40
2020	Project management	8	16	52	24	0	0	0	24	24
2020	Other services to the public	35	23	19	15	4	4	0	20	60
2020	None of the above	11	29	28	24	6	2	0	31	41

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	31	31	15	8	0	8	25	42
2020	Compliance, inspection and enforcement	5	35	20	35	0	0	5	37	42
2020	Communications or public affairs	13	22	22	26	17	0	0	43	35
2020	Access to information and privacy	0	7	13	60	13	0	7	79	7
2020	Security	12	27	30	22	8	0	1	30	39
2020	Science and technology	20	39	20	15	4	1	0	19	60
2020	Library services	0	24	35	24	18	0	0	41	24
2020	Legal services	0	7	29	50	14	0	0	64	7
2020	Administration and operations	8	21	29	27	13	0	2	41	29
2020	Human resources	8	26	21	31	11	3	0	43	35
2020	Financial management	10	10	31	25	19	4	0	46	22
2020	Real property	15	20	20	30	15	0	0	45	35
2020	Information management	9	23	23	23	19	2	0	43	33
2020	Information technology	17	26	27	22	4	1	2	28	45
2020	Data sciences	42	25	17	17	0	0	0	17	67
2020	Policy	6	19	33	39	3	0	0	42	25
2020	Project management	12	28	24	32	4	0	0	36	40
2020	Other services to the public	23	15	27	19	8	8	0	29	42
2020	None of the above	13	27	29	19	11	2	0	30	40

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	38	0	46	0	0	8	50	50
2020	Compliance, inspection and enforcement	25	40	15	5	15	0	0	20	65
2020	Communications or public affairs	39	9	30	9	13	0	0	22	48
2020	Access to information and privacy	20	7	13	47	13	0	0	60	27
2020	Security	41	26	18	10	3	1	1	13	68
2020	Science and technology	34	30	24	10	1	0	1	12	64
2020	Library services	12	29	24	18	18	0	0	35	41
2020	Legal services	7	21	43	14	14	0	0	29	29
2020	Administration and operations	30	21	27	11	8	2	1	20	53
2020	Human resources	16	22	32	19	10	0	1	29	39
2020	Financial management	9	17	49	17	9	0	0	26	26
2020	Real property	25	10	35	15	15	0	0	30	35
2020	Information management	15	26	38	13	9	0	0	21	40
2020	Information technology	36	28	27	5	4	0	0	9	64
2020	Data sciences	46	23	23	0	8	0	0	8	69
2020	Policy	25	22	31	17	3	0	3	20	49
2020	Project management	32	12	32	16	8	0	0	24	44
2020	Other services to the public	31	23	27	8	8	4	0	16	56
2020	None of the above	42	26	18	8	5	1	1	13	68

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	0	8	31	23	31	0	8	58	8
2020	Compliance, inspection and enforcement	10	15	35	30	10	0	0	40	25
2020	Communications or public affairs	0	17	43	35	4	0	0	39	17
2020	Access to information and privacy	7	13	47	20	13	0	0	33	20
2020	Security	8	13	29	36	12	0	2	49	21
2020	Science and technology	3	13	34	35	13	1	2	50	16
2020	Library services	0	0	25	63	13	0	0	75	0
2020	Legal services	0	29	7	57	7	0	0	64	29
2020	Administration and operations	6	12	27	34	18	2	1	54	19
2020	Human resources	6	22	34	28	11	0	0	38	28
2020	Financial management	2	2	21	54	21	0	0	75	4
2020	Real property	0	15	35	30	20	0	0	50	15
2020	Information management	0	15	36	26	21	0	2	48	15
2020	Information technology	7	20	33	28	11	0	1	40	27
2020	Data sciences	8	15	8	62	8	0	0	69	23
2020	Policy	6	17	39	22	11	0	6	35	24
2020	Project management	8	12	40	28	12	0	0	40	20
2020	Other services to the public	12	8	31	35	12	4	0	48	20
2020	None of the above	5	12	35	35	10	0	2	47	17

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	31	8	23	23	0	8	50	42
2020	Compliance, inspection and enforcement	25	30	25	20	0	0	0	20	55
2020	Communications or public affairs	22	26	22	13	13	4	0	27	50
2020	Access to information and privacy	7	27	33	20	13	0	0	33	33
2020	Security	24	25	27	16	7	0	1	23	50
2020	Science and technology	34	19	22	15	7	0	3	23	55
2020	Library services	12	24	24	18	24	0	0	41	35
2020	Legal services	8	15	38	31	8	0	0	38	23
2020	Administration and operations	18	20	26	17	15	2	2	34	39
2020	Human resources	31	19	30	10	7	1	1	17	51
2020	Financial management	15	15	27	31	13	0	0	44	29
2020	Real property	15	20	40	10	15	0	0	25	35
2020	Information management	21	21	17	21	17	0	2	39	43
2020	Information technology	34	24	28	10	3	0	1	13	58
2020	Data sciences	46	38	0	8	8	0	0	15	85
2020	Policy	11	17	44	19	6	3	0	26	29
2020	Project management	20	24	32	16	8	0	0	24	44
2020	Other services to the public	38	23	19	8	12	0	0	19	62
2020	None of the above	20	31	29	10	8	1	1	19	52

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	8	38	8	23	0	8	33	25
2020	Compliance, inspection and enforcement	10	40	20	25	0	0	5	26	53
2020	Communications or public affairs	9	9	30	35	4	9	4	45	20
2020	Access to information and privacy	7	0	7	53	20	0	13	85	8
2020	Security	15	21	32	22	10	0	1	32	36
2020	Science and technology	23	28	23	12	10	1	4	23	53
2020	Library services	0	6	41	18	29	6	0	50	6
2020	Legal services	7	0	36	43	14	0	0	57	7
2020	Administration and operations	15	23	26	19	11	3	3	32	40
2020	Human resources	13	19	24	28	12	2	2	41	34
2020	Financial management	17	27	29	19	8	0	0	27	44
2020	Real property	10	30	20	30	10	0	0	40	40
2020	Information management	17	23	26	19	11	0	4	31	42
2020	Information technology	36	21	23	16	4	1	1	20	57
2020	Data sciences	46	23	15	8	8	0	0	15	69
2020	Policy	22	14	31	25	6	0	3	31	37
2020	Project management	20	32	20	20	8	0	0	28	52
2020	Other services to the public	19	12	27	27	8	8	0	38	33
2020	None of the above	16	24	29	19	12	0	1	30	41

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	23	31	31	0	0	8	33	33
2020	Compliance, inspection and enforcement	25	35	30	10	0	0	0	10	60
2020	Communications or public affairs	22	17	22	35	4	0	0	39	39
2020	Access to information and privacy	0	20	27	33	20	0	0	53	20
2020	Security	36	29	18	13	4	0	1	17	65
2020	Science and technology	28	31	28	10	1	1	1	12	60
2020	Library services	12	24	53	0	12	0	0	12	35
2020	Legal services	0	23	38	23	8	8	0	33	25
2020	Administration and operations	24	24	25	12	11	3	2	24	50
2020	Human resources	15	27	33	16	7	2	0	23	43
2020	Financial management	15	17	38	21	6	4	0	28	33
2020	Real property	20	30	25	15	10	0	0	25	50
2020	Information management	6	30	32	23	4	0	4	29	38
2020	Information technology	31	27	24	15	1	1	0	16	59
2020	Data sciences	46	38	15	0	0	0	0	0	85
2020	Policy	14	28	31	22	3	0	3	26	43
2020	Project management	32	8	36	24	0	0	0	24	40
2020	Other services to the public	28	28	20	12	8	4	0	21	58
2020	None of the above	36	26	23	10	4	1	1	14	63

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	23	46	8	8	0	8	17	33
2020	Compliance, inspection and enforcement	15	5	30	35	15	0	0	50	20
2020	Communications or public affairs	17	30	22	26	4	0	0	30	48
2020	Access to information and privacy	0	7	47	27	20	0	0	47	7
2020	Security	10	25	30	24	9	0	1	34	36
2020	Science and technology	7	19	42	24	9	0	0	32	26
2020	Library services	18	35	29	12	6	0	0	18	53
2020	Legal services	7	7	14	43	29	0	0	71	14
2020	Administration and operations	9	18	26	29	16	1	1	47	27
2020	Human resources	11	21	30	20	16	0	1	37	33
2020	Financial management	4	19	32	19	23	2	0	43	24
2020	Real property	25	15	20	20	20	0	0	40	40
2020	Information management	9	26	32	21	13	0	0	34	34
2020	Information technology	10	16	36	28	10	0	1	38	26
2020	Data sciences	23	23	38	15	0	0	0	15	46
2020	Policy	6	17	28	36	11	3	0	49	23
2020	Project management	8	12	24	40	16	0	0	56	20
2020	Other services to the public	16	36	16	20	8	4	0	29	54
2020	None of the above	12	19	36	22	10	0	1	32	31

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	31	23	8	8	0	0	62	15
2020	Compliance, inspection and enforcement	20	30	15	0	15	15	5	63	19
2020	Communications or public affairs	39	26	22	4	0	4	4	71	5
2020	Access to information and privacy	21	29	21	14	14	0	0	50	29
2020	Security	23	30	15	15	12	1	3	56	28
2020	Science and technology	19	35	14	12	13	5	1	58	27
2020	Library services	41	29	18	6	0	6	0	75	6
2020	Legal services	36	36	14	0	14	0	0	71	14
2020	Administration and operations	29	33	18	7	7	5	1	66	16
2020	Human resources	20	37	10	18	4	10	1	65	25
2020	Financial management	38	23	15	8	10	6	0	64	20
2020	Real property	30	45	0	15	10	0	0	75	25
2020	Information management	23	26	23	19	4	4	0	51	24
2020	Information technology	30	33	18	6	4	4	4	69	11
2020	Data sciences	8	31	23	23	15	0	0	38	38
2020	Policy	31	33	14	11	6	3	3	68	18
2020	Project management	40	32	0	12	4	8	4	82	18
2020	Other services to the public	31	23	12	8	15	8	4	61	26
2020	None of the above	19	32	17	14	13	4	1	54	28

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	8	15	8	8	0	0	69	15
2020	Compliance, inspection and enforcement	65	30	0	0	5	0	0	95	5
2020	Communications or public affairs	48	39	9	4	0	0	0	87	4
2020	Access to information and privacy	47	7	13	20	13	0	0	53	33
2020	Security	45	27	9	10	9	0	1	72	19
2020	Science and technology	38	36	11	9	7	0	1	74	16
2020	Library services	53	35	6	0	6	0	0	88	6
2020	Legal services	43	21	14	14	7	0	0	64	21
2020	Administration and operations	51	31	9	6	2	0	1	83	8
2020	Human resources	46	28	9	10	5	3	0	76	15
2020	Financial management	57	26	4	9	2	2	0	85	11
2020	Real property	50	20	5	10	15	0	0	70	25
2020	Information management	45	23	11	11	9	2	0	70	20
2020	Information technology	46	35	11	4	4	0	0	81	8
2020	Data sciences	31	38	15	15	0	0	0	69	15
2020	Policy	46	31	14	6	3	0	0	77	9
2020	Project management	60	24	8	4	4	0	0	84	8
2020	Other services to the public	46	27	8	8	12	0	0	73	19
2020	None of the above	36	34	12	9	8	0	0	70	17

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	23	15	8	0	0	77	8
2020	Compliance, inspection and enforcement	65	20	5	5	5	0	85	10
2020	Communications or public affairs	65	26	9	0	0	0	91	0
2020	Access to information and privacy	53	20	20	7	0	0	73	7
2020	Security	49	32	6	9	3	1	82	12
2020	Science and technology	45	34	12	7	3	0	79	10
2020	Library services	65	29	6	0	0	0	94	0
2020	Legal services	36	36	7	14	7	0	71	21
2020	Administration and operations	56	31	7	4	0	0	88	5
2020	Human resources	49	38	5	8	1	0	87	9
2020	Financial management	58	27	2	10	2	0	85	13
2020	Real property	50	40	5	0	5	0	90	5
2020	Information management	43	38	13	6	0	0	81	6
2020	Information technology	57	34	3	4	2	0	90	7
2020	Data sciences	8	46	15	31	0	0	54	31
2020	Policy	64	28	6	3	0	0	92	3
2020	Project management	64	32	0	0	4	0	96	4
2020	Other services to the public	42	35	15	0	8	0	77	8
2020	None of the above	45	35	8	7	4	0	80	11

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	15	23	0	8	0	0	69	8
2020	Compliance, inspection and enforcement	55	40	5	0	0	0	0	95	0
2020	Communications or public affairs	41	41	14	5	0	0	0	82	5
2020	Access to information and privacy	47	40	0	7	0	7	0	93	7
2020	Security	41	40	8	7	3	0	0	81	10
2020	Science and technology	46	35	8	6	5	1	0	82	11
2020	Library services	76	12	6	6	0	0	0	88	6
2020	Legal services	43	36	7	7	7	0	0	79	14
2020	Administration and operations	48	36	9	5	1	1	0	85	6
2020	Human resources	50	29	13	4	4	1	0	79	8
2020	Financial management	54	33	8	4	0	0	0	88	4
2020	Real property	60	25	5	10	0	0	0	85	10
2020	Information management	38	34	19	2	4	2	0	74	7
2020	Information technology	39	44	10	4	1	0	1	84	6
2020	Data sciences	23	69	8	0	0	0	0	92	0
2020	Policy	49	40	3	6	0	3	0	91	6
2020	Project management	68	20	8	0	4	0	0	88	4
2020	Other services to the public	52	28	12	4	4	0	0	80	8
2020	None of the above	36	45	7	9	3	1	0	81	12

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	23	15	0	8	8	0	75	8
2020	Compliance, inspection and enforcement	45	25	10	10	5	5	0	74	16
2020	Communications or public affairs	43	35	17	0	0	4	0	82	0
2020	Access to information and privacy	33	33	20	0	7	0	7	71	7
2020	Security	50	27	9	5	5	3	1	80	11
2020	Science and technology	50	27	9	3	4	5	3	84	7
2020	Library services	65	18	12	0	6	0	0	82	6
2020	Legal services	43	36	14	0	0	0	7	85	0
2020	Administration and operations	51	24	13	4	3	3	1	79	8
2020	Human resources	50	27	7	8	5	3	1	80	13
2020	Financial management	56	23	6	4	4	6	0	84	9
2020	Real property	65	20	5	5	5	0	0	85	10
2020	Information management	36	32	13	6	9	2	2	71	16
2020	Information technology	49	31	10	2	3	2	3	84	5
2020	Data sciences	38	15	31	0	0	0	15	64	0
2020	Policy	44	39	11	3	3	0	0	83	6
2020	Project management	64	12	12	4	4	4	0	79	8
2020	Other services to the public	42	27	8	8	8	0	8	75	17
2020	None of the above	48	24	10	6	6	3	3	77	13

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	31	8	8	0	0	0	85	8
2020	Compliance, inspection and enforcement	60	15	15	5	5	0	0	75	10
2020	Communications or public affairs	48	35	17	0	0	0	0	83	0
2020	Access to information and privacy	27	47	13	7	0	0	7	79	7
2020	Security	52	28	11	3	3	0	2	82	7
2020	Science and technology	51	25	17	1	5	1	0	77	6
2020	Library services	65	12	12	6	0	0	6	81	6
2020	Legal services	43	29	0	7	7	0	14	83	17
2020	Administration and operations	53	26	13	3	2	0	2	81	5
2020	Human resources	54	22	14	3	5	1	1	78	8
2020	Financial management	53	30	9	2	2	0	4	87	4
2020	Real property	60	20	10	0	5	5	0	84	5
2020	Information management	40	36	17	2	0	0	4	80	2
2020	Information technology	52	31	10	4	1	1	0	84	6
2020	Data sciences	69	8	15	8	0	0	0	77	8
2020	Policy	67	22	3	6	0	0	3	91	6
2020	Project management	63	21	4	8	0	4	0	87	9
2020	Other services to the public	50	38	4	4	0	0	4	92	4
2020	None of the above	52	27	10	5	3	0	3	82	7

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	31	15	0	0	8	0	83	0
2020	Compliance, inspection and enforcement	50	35	10	5	0	0	0	85	5
2020	Communications or public affairs	48	26	17	9	0	0	0	74	9
2020	Access to information and privacy	47	33	0	13	7	0	0	80	20
2020	Security	38	30	12	11	8	0	1	69	19
2020	Science and technology	36	32	11	11	7	1	1	70	18
2020	Library services	65	18	12	6	0	0	0	82	6
2020	Legal services	64	21	7	7	0	0	0	86	7
2020	Administration and operations	46	28	11	10	3	1	1	75	13
2020	Human resources	45	27	12	9	7	1	0	72	15
2020	Financial management	49	28	13	4	6	0	0	77	11
2020	Real property	40	25	15	15	5	0	0	65	20
2020	Information management	34	34	15	11	4	0	2	70	15
2020	Information technology	30	41	17	5	8	0	1	71	12
2020	Data sciences	38	31	23	8	0	0	0	69	8
2020	Policy	44	36	6	8	6	0	0	81	14
2020	Project management	63	21	4	8	4	0	0	83	13
2020	Other services to the public	46	23	8	15	4	4	0	72	20
2020	None of the above	43	27	11	10	8	0	1	70	18

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	15	23	0	0	8	0	75	0
2020	Compliance, inspection and enforcement	65	15	10	0	0	10	0	89	0
2020	Communications or public affairs	61	22	13	0	0	4	0	86	0
2020	Access to information and privacy	64	7	14	0	7	7	0	77	8
2020	Security	47	22	14	8	7	1	2	70	15
2020	Science and technology	45	20	16	8	7	3	2	68	15
2020	Library services	65	6	24	6	0	0	0	71	6
2020	Legal services	71	14	0	7	7	0	0	86	14
2020	Administration and operations	55	22	12	3	4	3	0	80	8
2020	Human resources	51	18	10	10	6	3	2	73	16
2020	Financial management	55	19	15	0	4	4	2	80	5
2020	Real property	60	10	15	10	5	0	0	70	15
2020	Information management	45	19	23	2	9	2	0	65	11
2020	Information technology	41	32	10	6	10	1	0	74	16
2020	Data sciences	54	15	15	15	0	0	0	69	15
2020	Policy	61	17	8	3	6	3	3	82	9
2020	Project management	67	13	4	8	4	0	4	83	13
2020	Other services to the public	58	27	12	4	0	0	0	85	4
2020	None of the above	49	23	14	6	6	1	1	73	13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	31	15	8	0	0	0	77	8
2020	Compliance, inspection and enforcement	45	45	5	5	0	0	0	90	5
2020	Communications or public affairs	57	22	17	4	0	0	0	78	4
2020	Access to information and privacy	53	20	7	13	7	0	0	73	20
2020	Security	42	32	9	9	7	0	1	75	16
2020	Science and technology	41	25	13	10	9	2	0	67	19
2020	Library services	59	12	18	12	0	0	0	71	12
2020	Legal services	36	50	0	14	0	0	0	86	14
2020	Administration and operations	48	32	8	7	4	0	0	80	12
2020	Human resources	50	21	11	10	7	1	1	73	17
2020	Financial management	51	32	4	11	2	0	0	83	13
2020	Real property	45	20	25	0	5	5	0	68	5
2020	Information management	45	36	11	9	0	0	0	81	9
2020	Information technology	37	39	12	8	4	0	0	76	13
2020	Data sciences	23	23	23	31	0	0	0	46	31
2020	Policy	58	17	8	11	6	0	0	75	17
2020	Project management	58	21	13	4	4	0	0	79	8
2020	Other services to the public	54	15	19	8	4	0	0	69	12
2020	None of the above	41	33	12	7	6	0	0	74	13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)
2020	Client contact centre	46	54
2020	Compliance, inspection and enforcement	35	65
2020	Communications or public affairs	57	43
2020	Access to information and privacy	27	73
2020	Security	44	56
2020	Science and technology	49	51
2020	Library services	53	47
2020	Legal services	64	36
2020	Administration and operations	43	57
2020	Human resources	49	51
2020	Financial management	33	67
2020	Real property	40	60
2020	Information management	40	60
2020	Information technology	54	46
2020	Data sciences	54	46
2020	Policy	58	42
2020	Project management	60	40
2020	Other services to the public	31	69
2020	None of the above	41	59

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	23	23	0	0	0	8	75	0
2020	Compliance, inspection and enforcement	55	15	15	0	5	0	10	78	6
2020	Communications or public affairs	57	17	9	13	0	4	0	77	14
2020	Access to information and privacy	60	27	7	0	0	0	7	93	0
2020	Security	58	18	7	5	2	1	9	84	9
2020	Science and technology	56	25	8	2	2	1	7	88	4
2020	Library services	76	6	6	0	0	0	12	93	0
2020	Legal services	64	7	7	7	0	0	14	83	8
2020	Administration and operations	53	22	7	5	1	0	12	85	7
2020	Human resources	48	26	6	10	4	2	5	79	15
2020	Financial management	69	15	6	4	2	4	0	87	7
2020	Real property	50	20	5	5	5	10	5	82	12
2020	Information management	28	22	15	15	4	2	13	59	23
2020	Information technology	59	16	10	4	3	2	5	81	7
2020	Data sciences	77	15	8	0	0	0	0	92	0
2020	Policy	53	17	11	6	0	6	8	81	6
2020	Project management	64	12	4	4	4	0	12	86	9
2020	Other services to the public	38	27	15	8	4	0	8	71	13
2020	None of the above	53	25	6	4	3	1	8	86	7

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	23	31	0	0	0	0	69	0
2020	Compliance, inspection and enforcement	35	40	15	5	5	0	0	75	10
2020	Communications or public affairs	48	30	13	4	4	0	0	78	9
2020	Access to information and privacy	60	27	0	7	7	0	0	87	13
2020	Security	46	28	10	9	7	0	1	74	16
2020	Science and technology	40	29	19	6	6	0	1	69	12
2020	Library services	59	18	0	18	6	0	0	76	24
2020	Legal services	57	36	0	0	7	0	0	93	7
2020	Administration and operations	46	32	11	8	3	0	1	79	11
2020	Human resources	48	24	8	10	7	1	3	74	18
2020	Financial management	56	25	8	6	4	0	0	81	10
2020	Real property	55	15	20	0	10	0	0	70	10
2020	Information management	48	28	15	9	0	0	0	76	9
2020	Information technology	47	29	12	6	7	0	0	76	13
2020	Data sciences	31	31	31	0	8	0	0	62	8
2020	Policy	58	19	8	11	3	0	0	78	14
2020	Project management	72	4	4	20	0	0	0	76	20
2020	Other services to the public	54	23	12	12	0	0	0	77	12
2020	None of the above	45	31	10	6	9	0	0	75	15

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	62	31	0	0	0	69	0
2020	Compliance, inspection and enforcement	15	45	20	20	0	0	60	20
2020	Communications or public affairs	39	39	13	0	0	9	86	0
2020	Access to information and privacy	33	33	20	7	0	7	71	7
2020	Security	18	27	18	19	16	3	46	35
2020	Science and technology	10	22	17	24	22	5	33	48
2020	Library services	12	12	12	24	29	12	27	60
2020	Legal services	29	43	14	7	7	0	71	14
2020	Administration and operations	26	27	21	14	8	5	55	23
2020	Human resources	21	25	20	16	14	4	48	32
2020	Financial management	42	29	10	15	2	2	72	17
2020	Real property	20	55	5	10	10	0	75	20
2020	Information management	17	41	24	13	4	0	59	17
2020	Information technology	16	28	29	13	7	7	48	21
2020	Data sciences	23	15	8	23	31	0	38	54
2020	Policy	39	28	6	11	6	11	75	19
2020	Project management	36	24	12	12	16	0	60	28
2020	Other services to the public	8	31	15	19	19	8	42	42
2020	None of the above	15	27	17	23	14	4	44	38

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	62	15	15	0	0	69	15
2020	Compliance, inspection and enforcement	11	53	5	16	16	0	63	32
2020	Communications or public affairs	26	57	17	0	0	0	83	0
2020	Access to information and privacy	33	33	13	13	7	0	67	20
2020	Security	12	26	14	22	25	1	38	48
2020	Science and technology	3	16	12	30	39	0	19	69
2020	Library services	12	6	6	47	24	6	19	75
2020	Legal services	21	36	21	7	14	0	57	21
2020	Administration and operations	23	25	20	18	13	1	49	31
2020	Human resources	20	27	20	16	15	2	48	32
2020	Financial management	31	38	8	19	4	0	69	23
2020	Real property	20	40	10	15	10	5	63	26
2020	Information management	17	33	35	7	9	0	50	15
2020	Information technology	6	22	24	23	24	1	29	47
2020	Data sciences	8	15	0	15	62	0	23	77
2020	Policy	42	28	3	19	8	0	69	28
2020	Project management	20	24	16	16	24	0	44	40
2020	Other services to the public	0	27	19	19	31	4	28	52
2020	None of the above	13	22	15	24	25	2	35	50

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	38	38	15	0	0	46	15
2020	Compliance, inspection and enforcement	0	40	15	30	15	0	40	45
2020	Communications or public affairs	17	52	17	9	0	4	73	9
2020	Access to information and privacy	33	0	27	33	0	7	36	36
2020	Security	6	20	16	23	33	1	27	57
2020	Science and technology	1	12	13	30	45	0	13	75
2020	Library services	0	6	12	47	24	12	7	80
2020	Legal services	21	43	7	29	0	0	64	29
2020	Administration and operations	17	22	19	22	17	3	40	40
2020	Human resources	15	27	19	24	15	0	42	39
2020	Financial management	25	27	21	19	8	0	52	27
2020	Real property	10	35	15	20	15	5	47	37
2020	Information management	9	33	27	18	9	4	44	28
2020	Information technology	3	14	31	22	29	1	17	52
2020	Data sciences	0	15	8	15	62	0	15	77
2020	Policy	17	42	6	17	17	3	60	34
2020	Project management	8	20	28	24	16	4	29	42
2020	Other services to the public	4	15	23	15	38	4	20	56
2020	None of the above	9	11	22	27	29	1	21	57

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	69	0	15	8	0	77	23
2020	Compliance, inspection and enforcement	0	30	20	40	10	0	30	50
2020	Communications or public affairs	22	43	22	9	4	0	65	13
2020	Access to information and privacy	20	20	27	33	0	0	40	33
2020	Security	8	25	18	25	24	1	33	49
2020	Science and technology	2	15	10	32	39	1	17	72
2020	Library services	12	12	12	35	29	0	24	65
2020	Legal services	21	29	21	29	0	0	50	29
2020	Administration and operations	17	28	16	20	18	1	45	39
2020	Human resources	13	32	16	24	15	0	44	39
2020	Financial management	40	19	13	19	10	0	58	29
2020	Real property	20	40	15	10	10	5	63	21
2020	Information management	11	31	36	13	7	2	43	20
2020	Information technology	6	18	29	24	22	1	24	47
2020	Data sciences	8	8	0	23	62	0	15	85
2020	Policy	14	34	17	23	11	0	49	34
2020	Project management	16	32	12	16	24	0	48	40
2020	Other services to the public	12	8	24	24	24	8	22	52
2020	None of the above	8	18	20	28	25	1	26	53

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	8	23	0	8	0	0	69	8
2020	Compliance, inspection and enforcement	35	35	20	0	10	0	0	70	10
2020	Communications or public affairs	30	48	13	4	0	4	0	82	5
2020	Access to information and privacy	67	27	0	7	0	0	0	93	7
2020	Security	36	25	21	8	4	3	2	65	13
2020	Science and technology	36	30	17	8	3	3	4	70	11
2020	Library services	41	18	24	12	0	6	0	63	13
2020	Legal services	57	14	21	0	0	7	0	77	0
2020	Administration and operations	41	26	20	9	0	3	1	70	9
2020	Human resources	47	27	17	4	0	4	1	78	4
2020	Financial management	54	29	8	0	2	4	2	89	2
2020	Real property	50	30	10	5	5	0	0	80	10
2020	Information management	51	21	17	4	2	4	0	76	7
2020	Information technology	30	45	12	5	2	4	2	80	8
2020	Data sciences	54	23	8	0	8	0	8	83	8
2020	Policy	34	54	9	0	0	3	0	91	0
2020	Project management	44	36	12	0	4	4	0	83	4
2020	Other services to the public	27	27	19	8	12	8	0	58	21
2020	None of the above	35	31	16	7	4	5	1	71	12

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	62	15	0	8	0	77	8
2020	Compliance, inspection and enforcement	15	55	15	15	0	0	70	15
2020	Communications or public affairs	39	43	13	4	0	0	83	4
2020	Access to information and privacy	33	53	7	7	0	0	87	7
2020	Security	19	40	16	13	11	0	59	24
2020	Science and technology	13	29	22	21	14	0	42	36
2020	Library services	29	47	12	6	6	0	76	12
2020	Legal services	36	50	14	0	0	0	86	0
2020	Administration and operations	28	44	14	8	5	0	73	13
2020	Human resources	27	46	13	7	6	1	74	13
2020	Financial management	40	46	10	4	0	0	85	4
2020	Real property	40	25	20	10	5	0	65	15
2020	Information management	39	35	17	7	2	0	74	9
2020	Information technology	13	42	27	11	6	0	56	17
2020	Data sciences	15	15	8	15	46	0	31	62
2020	Policy	28	44	17	3	8	0	72	11
2020	Project management	48	32	8	8	4	0	80	12
2020	Other services to the public	12	35	23	19	12	0	46	31
2020	None of the above	21	37	15	20	8	0	58	28

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	23	23	31	15	0	31	46
2020	Compliance, inspection and enforcement	0	25	0	50	25	0	25	75
2020	Communications or public affairs	0	52	13	26	9	0	52	35
2020	Access to information and privacy	20	40	13	20	0	7	64	21
2020	Security	5	19	17	29	29	1	25	58
2020	Science and technology	4	11	16	31	38	1	15	69
2020	Library services	12	12	12	24	35	6	25	63
2020	Legal services	15	31	8	31	8	8	50	42
2020	Administration and operations	11	25	20	25	19	1	36	44
2020	Human resources	12	16	15	38	16	3	29	55
2020	Financial management	8	38	15	35	2	2	47	38
2020	Real property	10	25	35	10	20	0	35	30
2020	Information management	11	40	21	17	11	0	51	28
2020	Information technology	3	20	21	39	17	0	23	56
2020	Data sciences	0	15	8	23	54	0	15	77
2020	Policy	8	31	17	28	14	3	40	43
2020	Project management	8	28	24	32	8	0	36	40
2020	Other services to the public	4	15	27	23	27	4	20	52
2020	None of the above	6	15	18	33	29	0	21	62

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	38	23	0	0	15	0	73	0
2020	Compliance, inspection and enforcement	20	45	10	20	5	0	0	65	25
2020	Communications or public affairs	35	48	13	4	0	0	0	83	4
2020	Access to information and privacy	40	33	13	7	0	7	0	79	7
2020	Security	21	35	17	15	10	1	1	58	25
2020	Science and technology	18	35	21	11	10	4	0	55	23
2020	Library services	44	19	13	13	13	0	0	63	25
2020	Legal services	21	57	14	0	7	0	0	79	7
2020	Administration and operations	29	41	15	8	4	2	1	72	12
2020	Human resources	33	34	14	11	7	2	0	68	18
2020	Financial management	31	42	17	4	2	2	2	76	7
2020	Real property	40	35	5	10	5	5	0	79	16
2020	Information management	26	46	13	9	0	4	2	77	9
2020	Information technology	17	44	24	8	5	2	1	62	13
2020	Data sciences	31	38	0	15	15	0	0	69	31
2020	Policy	37	23	17	9	11	3	0	62	21
2020	Project management	36	36	16	4	8	0	0	72	12
2020	Other services to the public	12	42	12	15	12	4	4	58	29
2020	None of the above	22	38	13	14	8	3	1	63	23

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	54	15	8	0	0	77	8
2020	Compliance, inspection and enforcement	15	40	30	10	5	0	55	15
2020	Communications or public affairs	30	65	0	4	0	0	96	4
2020	Access to information and privacy	27	53	20	0	0	0	80	0
2020	Security	21	35	21	16	7	0	55	23
2020	Science and technology	13	38	29	11	8	2	52	19
2020	Library services	24	29	29	12	6	0	53	18
2020	Legal services	21	29	36	14	0	0	50	14
2020	Administration and operations	28	38	20	11	3	0	66	14
2020	Human resources	21	38	19	19	3	0	59	22
2020	Financial management	38	36	15	9	2	0	74	11
2020	Real property	50	20	10	5	10	5	74	16
2020	Information management	32	43	17	9	0	0	74	9
2020	Information technology	20	41	28	4	4	3	63	8
2020	Data sciences	15	15	23	23	23	0	31	46
2020	Policy	39	36	14	6	6	0	75	11
2020	Project management	50	33	8	4	4	0	83	8
2020	Other services to the public	4	50	15	8	23	0	54	31
2020	None of the above	19	39	19	16	7	1	58	23

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	62	0	15	0	0	8	83	17
2020	Compliance, inspection and enforcement	10	15	10	35	25	0	5	26	63
2020	Communications or public affairs	13	35	30	13	4	4	0	50	18
2020	Access to information and privacy	13	47	13	13	13	0	0	60	27
2020	Security	14	24	11	23	23	4	1	40	48
2020	Science and technology	13	19	20	25	16	7	0	35	44
2020	Library services	18	0	18	18	29	18	0	21	57
2020	Legal services	29	21	29	7	14	0	0	50	21
2020	Administration and operations	18	25	15	20	15	6	0	46	38
2020	Human resources	27	18	12	24	11	8	0	48	38
2020	Financial management	30	15	19	15	9	6	6	51	27
2020	Real property	25	35	15	0	15	10	0	67	17
2020	Information management	13	21	21	17	15	13	0	39	37
2020	Information technology	11	29	20	18	13	7	1	44	34
2020	Data sciences	15	31	23	8	23	0	0	46	31
2020	Policy	25	14	14	25	19	3	0	40	46
2020	Project management	24	24	24	16	8	4	0	50	25
2020	Other services to the public	8	15	27	12	31	8	0	25	46
2020	None of the above	12	19	17	21	25	6	1	33	49

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	38	8	15	8	8	67	25
2020	Compliance, inspection and enforcement	15	35	15	20	15	0	50	35
2020	Communications or public affairs	41	27	18	9	5	0	68	14
2020	Access to information and privacy	7	33	27	27	7	0	40	33
2020	Security	7	18	19	28	28	1	25	56
2020	Science and technology	7	15	17	30	28	4	23	59
2020	Library services	29	6	18	24	24	0	35	47
2020	Legal services	21	21	36	21	0	0	43	21
2020	Administration and operations	17	25	20	19	18	1	42	38
2020	Human resources	14	30	18	21	17	0	44	38
2020	Financial management	33	25	27	13	2	0	58	15
2020	Real property	20	40	15	10	10	5	63	21
2020	Information management	17	40	15	17	9	2	59	26
2020	Information technology	10	27	20	25	17	1	37	42
2020	Data sciences	0	8	23	15	54	0	8	69
2020	Policy	19	31	6	28	14	3	51	43
2020	Project management	12	32	20	24	12	0	44	36
2020	Other services to the public	8	19	19	23	27	4	28	52
2020	None of the above	10	19	13	24	32	2	29	57

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	23	46	8	8	8	0	33	17
2020	Compliance, inspection and enforcement	10	30	15	35	10	0	0	40	45
2020	Communications or public affairs	39	26	13	9	13	0	0	65	22
2020	Access to information and privacy	20	20	27	33	0	0	0	40	33
2020	Security	8	23	15	25	26	1	2	32	53
2020	Science and technology	5	23	17	20	32	2	1	28	54
2020	Library services	12	12	12	24	35	6	0	25	63
2020	Legal services	29	21	7	29	7	0	7	54	38
2020	Administration and operations	13	26	15	19	24	2	1	40	44
2020	Human resources	17	20	14	25	21	0	3	38	47
2020	Financial management	27	31	15	13	13	0	2	60	26
2020	Real property	30	20	15	25	10	0	0	50	35
2020	Information management	19	32	15	17	15	2	0	52	33
2020	Information technology	11	24	19	21	25	0	0	35	46
2020	Data sciences	0	8	15	0	77	0	0	8	77
2020	Policy	22	31	14	17	17	0	0	53	33
2020	Project management	16	28	16	24	16	0	0	44	40
2020	Other services to the public	8	27	15	15	27	4	4	38	46
2020	None of the above	11	21	12	25	31	1	0	32	56

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	31	0	0	8	0	0	92	8
2020	Compliance, inspection and enforcement	55	10	10	15	10	0	0	65	25
2020	Communications or public affairs	61	17	17	0	0	0	4	82	0
2020	Access to information and privacy	47	13	13	7	0	0	20	75	8
2020	Security	43	22	17	6	6	1	4	69	13
2020	Science and technology	56	24	14	2	3	0	1	81	5
2020	Library services	47	12	12	0	18	0	12	67	20
2020	Legal services	43	29	14	14	0	0	0	71	14
2020	Administration and operations	57	18	13	5	3	0	4	78	9
2020	Human resources	51	19	10	9	9	1	2	73	18
2020	Financial management	63	23	4	4	0	0	6	91	4
2020	Real property	65	20	10	5	0	0	0	85	5
2020	Information management	52	28	9	4	0	0	7	86	5
2020	Information technology	49	20	18	5	1	0	6	74	7
2020	Data sciences	15	38	23	15	0	0	8	58	17
2020	Policy	31	36	17	8	6	0	3	69	14
2020	Project management	44	32	12	0	4	0	8	83	4
2020	Other services to the public	58	15	15	0	8	0	4	76	8
2020	None of the above	48	23	14	7	6	0	2	73	13

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	77	0	15	0	8	0	0	77	8
2020	Compliance, inspection and enforcement	45	25	20	10	0	0	0	70	10
2020	Communications or public affairs	52	26	13	0	4	0	4	82	5
2020	Access to information and privacy	60	13	7	0	0	0	20	92	0
2020	Security	33	27	21	9	6	1	3	62	16
2020	Science and technology	43	23	19	11	2	1	1	67	14
2020	Library services	53	12	24	0	6	0	6	69	6
2020	Legal services	57	7	29	0	7	0	0	64	7
2020	Administration and operations	46	18	21	7	3	0	4	67	11
2020	Human resources	43	27	10	9	8	0	4	72	17
2020	Financial management	58	25	4	6	2	0	4	87	9
2020	Real property	40	25	20	0	0	10	5	76	0
2020	Information management	53	23	11	6	0	0	6	82	7
2020	Information technology	42	27	16	7	3	1	5	73	10
2020	Data sciences	15	38	8	8	23	0	8	58	33
2020	Policy	49	23	20	6	0	0	3	74	6
2020	Project management	48	24	8	12	0	0	8	78	13
2020	Other services to the public	42	27	15	0	12	0	4	72	12
2020	None of the above	33	24	19	11	9	3	1	60	21

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	69	15	8	0	0	0	8	92	0
2020	Compliance, inspection and enforcement	80	5	10	5	0	0	0	85	5
2020	Communications or public affairs	83	9	0	4	0	0	4	95	5
2020	Access to information and privacy	60	7	13	0	0	0	20	83	0
2020	Security	66	11	7	5	4	3	4	82	9
2020	Science and technology	70	11	9	1	4	4	1	86	5
2020	Library services	53	6	12	6	12	0	12	67	20
2020	Legal services	69	15	0	8	0	0	8	92	8
2020	Administration and operations	73	12	6	2	2	1	3	89	5
2020	Human resources	66	13	7	3	3	4	5	86	6
2020	Financial management	73	8	4	6	2	2	4	87	9
2020	Real property	80	10	0	5	0	5	0	95	5
2020	Information management	65	15	0	9	4	4	2	86	14
2020	Information technology	71	11	8	0	2	2	6	89	2
2020	Data sciences	54	8	8	8	8	0	15	73	18
2020	Policy	67	11	6	3	0	3	11	90	3
2020	Project management	68	8	12	4	0	0	8	83	4
2020	Other services to the public	73	8	4	4	8	0	4	84	12
2020	None of the above	63	14	6	4	2	7	4	86	6

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	15	8	8	0	0	8	83	8
2020	Compliance, inspection and enforcement	80	0	5	5	5	0	5	84	11
2020	Communications or public affairs	91	4	0	0	0	0	4	100	0
2020	Access to information and privacy	60	7	13	0	0	0	20	83	0
2020	Security	74	8	3	3	2	2	8	91	5
2020	Science and technology	74	11	6	3	2	0	4	89	5
2020	Library services	53	29	6	6	0	0	6	88	6
2020	Legal services	64	14	7	0	0	0	14	92	0
2020	Administration and operations	76	7	5	0	4	0	8	90	5
2020	Human resources	73	5	6	1	4	1	11	88	5
2020	Financial management	71	6	6	0	0	4	13	93	0
2020	Real property	70	15	10	0	0	5	0	89	0
2020	Information management	72	6	4	2	4	2	9	88	7
2020	Information technology	70	9	4	4	3	2	8	88	8
2020	Data sciences	62	8	15	0	0	0	15	82	0
2020	Policy	69	8	6	3	0	0	14	90	3
2020	Project management	64	12	4	0	8	0	12	86	9
2020	Other services to the public	81	8	0	4	4	0	4	92	8
2020	None of the above	65	11	3	2	3	6	10	91	6

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	54	31	8	0	0	62	8
2020	Compliance, inspection and enforcement	25	40	20	15	0	0	65	15
2020	Communications or public affairs	39	26	17	13	4	0	65	17
2020	Access to information and privacy	33	40	20	0	0	7	79	0
2020	Security	13	41	20	16	8	1	55	25
2020	Science and technology	14	35	23	23	4	1	50	27
2020	Library services	0	35	29	29	6	0	35	35
2020	Legal services	29	43	7	14	7	0	71	21
2020	Administration and operations	20	41	22	10	4	4	63	15
2020	Human resources	28	38	18	9	1	7	70	10
2020	Financial management	27	40	15	10	0	8	73	11
2020	Real property	30	55	0	5	10	0	85	15
2020	Information management	19	30	28	13	4	6	52	18
2020	Information technology	10	40	21	22	6	1	50	29
2020	Data sciences	0	31	31	38	0	0	31	38
2020	Policy	22	53	6	11	3	6	79	15
2020	Project management	28	44	4	24	0	0	72	24
2020	Other services to the public	8	38	31	12	8	4	48	20
2020	None of the above	8	37	26	18	7	3	47	26

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	31	23	8	0	0	69	8
2020	Compliance, inspection and enforcement	20	50	25	0	5	0	70	5
2020	Communications or public affairs	26	39	35	0	0	0	65	0
2020	Access to information and privacy	40	47	7	7	0	0	87	7
2020	Security	20	37	19	15	8	0	57	24
2020	Science and technology	14	49	18	11	8	0	63	19
2020	Library services	12	24	24	24	18	0	35	41
2020	Legal services	38	31	23	8	0	0	69	8
2020	Administration and operations	25	40	15	17	2	2	66	19
2020	Human resources	29	39	13	13	4	3	70	17
2020	Financial management	42	40	10	8	0	0	81	8
2020	Real property	45	35	0	15	5	0	80	20
2020	Information management	23	43	19	9	6	0	66	15
2020	Information technology	16	47	27	8	2	1	63	10
2020	Data sciences	8	38	15	23	15	0	46	38
2020	Policy	22	42	17	17	3	0	64	19
2020	Project management	32	48	12	4	4	0	80	8
2020	Other services to the public	12	48	16	16	8	0	60	24
2020	None of the above	19	41	18	17	5	1	60	23

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	31	31	0	0	0	0	69	0
2020	Compliance, inspection and enforcement	25	55	5	10	0	5	0	84	11
2020	Communications or public affairs	55	45	0	0	0	0	0	100	0
2020	Access to information and privacy	47	53	0	0	0	0	0	100	0
2020	Security	27	35	20	8	8	2	0	63	17
2020	Science and technology	20	42	19	11	4	3	1	64	16
2020	Library services	12	29	24	12	12	12	0	47	27
2020	Legal services	43	43	7	0	0	7	0	92	0
2020	Administration and operations	33	39	14	9	2	3	0	74	11
2020	Human resources	32	36	15	10	3	5	0	71	14
2020	Financial management	40	42	8	4	0	6	0	87	4
2020	Real property	40	40	0	15	5	0	0	80	20
2020	Information management	19	49	21	2	4	4	0	71	7
2020	Information technology	27	48	16	7	1	2	0	76	8
2020	Data sciences	23	38	31	8	0	0	0	62	8
2020	Policy	31	42	11	11	6	0	0	72	17
2020	Project management	60	24	4	8	0	4	0	88	8
2020	Other services to the public	27	23	31	8	4	4	4	54	13
2020	None of the above	28	37	19	8	5	4	0	67	14

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	38	15	8	0	0	0	77	8
2020	Compliance, inspection and enforcement	15	40	25	10	0	10	0	61	11
2020	Communications or public affairs	39	48	9	0	0	4	0	91	0
2020	Access to information and privacy	53	40	7	0	0	0	0	93	0
2020	Security	27	33	21	7	8	5	0	63	15
2020	Science and technology	22	33	24	10	6	3	2	58	17
2020	Library services	18	29	35	0	12	6	0	50	13
2020	Legal services	43	29	14	7	0	7	0	77	8
2020	Administration and operations	31	36	16	9	2	5	0	71	12
2020	Human resources	28	34	12	15	3	9	0	67	20
2020	Financial management	46	23	19	4	0	8	0	75	5
2020	Real property	40	35	15	5	5	0	0	75	10
2020	Information management	19	34	28	6	2	11	0	60	10
2020	Information technology	23	51	12	6	1	7	0	80	7
2020	Data sciences	23	23	46	0	0	0	8	50	0
2020	Policy	28	36	19	8	3	6	0	68	12
2020	Project management	48	40	0	8	0	4	0	92	8
2020	Other services to the public	23	31	19	15	4	4	4	58	21
2020	None of the above	26	32	22	7	5	7	0	63	13

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	23	8	23	0	8	0	67	25
2020	Compliance, inspection and enforcement	32	37	5	21	0	5	0	72	22
2020	Communications or public affairs	45	45	9	0	0	0	0	91	0
2020	Access to information and privacy	20	47	13	7	0	0	13	77	8
2020	Security	39	33	10	8	8	1	2	73	16
2020	Science and technology	27	36	19	10	4	4	1	66	14
2020	Library services	29	29	12	12	18	0	0	59	29
2020	Legal services	43	36	14	7	0	0	0	79	7
2020	Administration and operations	40	38	8	6	5	1	2	80	11
2020	Human resources	43	30	10	10	3	3	1	76	13
2020	Financial management	44	35	10	4	2	4	0	83	7
2020	Real property	45	45	0	5	5	0	0	90	10
2020	Information management	30	40	11	11	4	4	0	73	16
2020	Information technology	38	33	16	4	4	4	0	74	9
2020	Data sciences	38	15	15	8	8	15	0	64	18
2020	Policy	39	25	17	8	6	6	0	68	15
2020	Project management	52	40	4	4	0	0	0	92	4
2020	Other services to the public	24	32	24	4	8	0	8	61	13
2020	None of the above	29	36	11	12	7	3	2	68	20

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	31	15	0	0	85	0
2020	Compliance, inspection and enforcement	50	40	0	10	0	90	10
2020	Communications or public affairs	55	41	5	0	0	95	0
2020	Access to information and privacy	60	33	7	0	0	93	0
2020	Security	32	39	15	9	6	71	14
2020	Science and technology	28	41	10	13	9	69	21
2020	Library services	29	12	35	18	6	41	24
2020	Legal services	43	50	0	7	0	93	7
2020	Administration and operations	41	40	9	8	2	81	10
2020	Human resources	50	33	10	5	3	83	8
2020	Financial management	58	29	4	8	0	88	8
2020	Real property	60	30	0	5	5	90	10
2020	Information management	38	43	11	6	2	81	9
2020	Information technology	40	39	15	3	3	79	6
2020	Data sciences	15	23	8	31	23	38	54
2020	Policy	67	19	6	3	6	86	8
2020	Project management	52	24	8	12	4	76	16
2020	Other services to the public	20	44	24	8	4	64	12
2020	None of the above	31	36	16	15	3	67	17

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	38	15	15	0	0	69	15
2020	Compliance, inspection and enforcement	30	25	25	15	5	0	55	20
2020	Communications or public affairs	32	45	5	18	0	0	77	18
2020	Access to information and privacy	47	33	13	7	0	0	80	7
2020	Security	18	27	19	20	16	0	46	36
2020	Science and technology	4	26	18	27	24	0	30	51
2020	Library services	24	12	24	24	18	0	35	41
2020	Legal services	15	38	38	0	8	0	54	8
2020	Administration and operations	24	27	22	16	10	0	52	26
2020	Human resources	28	33	15	12	11	0	61	24
2020	Financial management	31	38	10	10	8	2	70	19
2020	Real property	35	25	20	15	5	0	60	20
2020	Information management	32	23	21	15	6	2	57	22
2020	Information technology	15	25	28	21	12	0	40	33
2020	Data sciences	8	15	15	23	38	0	23	62
2020	Policy	44	22	8	17	8	0	67	25
2020	Project management	32	20	28	4	16	0	52	20
2020	Other services to the public	8	32	32	20	8	0	40	28
2020	None of the above	17	24	20	25	13	1	42	38

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	54	8	15	0	0	77	15
2020	Compliance, inspection and enforcement	30	25	20	20	5	0	55	25
2020	Communications or public affairs	45	27	14	14	0	0	73	14
2020	Access to information and privacy	47	33	20	0	0	0	80	0
2020	Security	15	34	18	18	15	0	49	34
2020	Science and technology	4	28	19	24	24	0	32	49
2020	Library services	24	18	18	29	12	0	41	41
2020	Legal services	29	36	21	7	7	0	64	14
2020	Administration and operations	25	31	21	13	10	0	55	24
2020	Human resources	27	34	16	13	10	0	61	23
2020	Financial management	36	36	11	15	2	0	72	17
2020	Real property	30	35	10	20	5	0	65	25
2020	Information management	28	33	22	15	2	0	61	17
2020	Information technology	12	30	25	22	11	0	42	34
2020	Data sciences	0	23	0	38	38	0	23	77
2020	Policy	33	36	8	17	6	0	69	22
2020	Project management	33	25	21	8	13	0	58	21
2020	Other services to the public	16	28	28	20	8	0	44	28
2020	None of the above	17	26	17	28	12	1	43	40

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	15	8	0	23	0	0	69	23
2020	Compliance, inspection and enforcement	30	25	10	30	5	0	0	55	35
2020	Communications or public affairs	41	23	14	14	9	0	0	64	23
2020	Access to information and privacy	53	7	13	13	7	7	0	64	21
2020	Security	24	18	19	20	15	3	0	43	37
2020	Science and technology	13	21	19	26	17	2	1	36	45
2020	Library services	24	35	12	12	18	0	0	59	29
2020	Legal services	29	29	21	7	14	0	0	57	21
2020	Administration and operations	25	21	20	19	12	3	0	48	32
2020	Human resources	30	21	16	21	10	2	0	51	32
2020	Financial management	27	33	10	15	10	4	0	63	26
2020	Real property	35	20	10	25	10	0	0	55	35
2020	Information management	28	17	23	17	11	4	0	47	29
2020	Information technology	15	20	23	18	21	2	0	36	40
2020	Data sciences	0	15	8	31	46	0	0	15	77
2020	Policy	33	17	22	19	8	0	0	50	28
2020	Project management	28	24	32	12	0	0	4	54	13
2020	Other services to the public	13	33	29	13	4	4	4	50	18
2020	None of the above	19	19	21	21	16	4	1	39	39

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)
2020	Client contact centre	31	31	38
2020	Compliance, inspection and enforcement	45	20	35
2020	Communications or public affairs	30	39	30
2020	Access to information and privacy	27	33	40
2020	Security	38	28	34
2020	Science and technology	37	18	45
2020	Library services	18	47	35
2020	Legal services	29	29	43
2020	Administration and operations	42	25	33
2020	Human resources	35	28	37
2020	Financial management	50	23	27
2020	Real property	20	55	25
2020	Information management	40	23	36
2020	Information technology	45	20	35
2020	Data sciences	46	8	46
2020	Policy	47	17	36
2020	Project management	36	32	32
2020	Other services to the public	15	35	50
2020	None of the above	35	26	39

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)
2020	Security	13	35	33	12	0	7
2020	Science and technology	8	24	34	26	0	8
2020	Administration and operations	11	47	29	7	0	6
2020	Human resources	11	35	46	3	3	3
2020	Financial management	13	38	42	0	4	4
2020	Information management	11	53	32	0	0	5
2020	Information technology	11	33	43	10	0	3
2020	Policy	6	59	29	0	0	6
2020	None of the above	6	40	39	12	0	3

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)
2020	Client contact centre	0	100
2020	Security	14	86
2020	Science and technology	19	81
2020	Administration and operations	11	89
2020	Human resources	11	89
2020	Information technology	7	93
2020	Other services to the public	19	81
2020	None of the above	17	83

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)
2020	Security	42	58
2020	Science and technology	35	65
2020	Administration and operations	59	41
2020	Human resources	42	58
2020	None of the above	58	42

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)
2020	Security	73	27
2020	Science and technology	60	40
2020	Administration and operations	55	45
2020	None of the above	70	30

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)
2020	Security	13	87
2020	Administration and operations	0	100
2020	Human resources	0	100

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)
2020	Security	100
2020	Science and technology	100
2020	Human resources	100
2020	Information technology	100
2020	None of the above	100

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)
2020	Science and technology	100
2020	Administration and operations	100
2020	Human resources	100
2020	Information technology	100
2020	None of the above	100

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)
2020	Science and technology	100
2020	Administration and operations	100
2020	Human resources	100
2020	Information technology	100

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	No (%)
2020	Science and technology	100
2020	Human resources	100
2020	None of the above	100

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)
2020	Security	37	63
2020	Science and technology	40	60
2020	Administration and operations	41	59
2020	Information technology	50	50
2020	None of the above	58	42

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)
2020	Security	38	62
2020	Science and technology	35	65
2020	None of the above	55	45

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)
2020	Security	65	35
2020	Science and technology	65	35
2020	Administration and operations	50	50
2020	Information technology	50	50
2020	None of the above	64	36

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)
2020	Security	42	58
2020	Science and technology	35	65
2020	Administration and operations	32	68
2020	Human resources	50	50
2020	Information technology	50	50
2020	None of the above	52	48

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)
2020	Security	37	63
2020	Science and technology	55	45
2020	Administration and operations	32	68
2020	None of the above	48	52

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)
2020	Security	46	54
2020	Science and technology	45	55
2020	Administration and operations	55	45
2020	Information technology	50	50
2020	None of the above	52	48

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)
2020	Security	42	58
2020	Science and technology	35	65
2020	Administration and operations	32	68
2020	Information technology	50	50
2020	None of the above	24	76

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)
2020	Security	100
2020	Administration and operations	100
2020	Human resources	100
2020	Information technology	100

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)
2020	Security	13	87
2020	Administration and operations	0	100
2020	Human resources	0	100
2020	Information technology	0	100
2020	None of the above	18	82

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)
2020	Security	56	44
2020	Science and technology	60	40
2020	Administration and operations	32	68
2020	Human resources	50	50
2020	None of the above	58	42

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)
2020	Security	23	77
2020	Science and technology	30	70
2020	None of the above	21	79

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)
2020	Security	17	83
2020	Information technology	0	100
2020	None of the above	15	85

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	63	37
2020	Science and technology	65	35
2020	Administration and operations	64	36
2020	None of the above	70	30

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	37	63
2020	Science and technology	30	70
2020	Administration and operations	23	77
2020	Human resources	50	50
2020	None of the above	33	67

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	21	79
2020	Science and technology	30	70
2020	Human resources	0	100
2020	None of the above	18	82

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	12	88
2020	Administration and operations	0	100
2020	Human resources	0	100
2020	None of the above	15	85

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	23	77
2020	Science and technology	35	65
2020	Human resources	0	100
2020	None of the above	21	79

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	12	88
2020	Administration and operations	0	100
2020	Human resources	0	100
2020	Information technology	0	100
2020	None of the above	15	85

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	27	73

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	27	73
2020	Science and technology	25	75
2020	Administration and operations	27	73

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	23	77

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	26	74
2020	None of the above	21	79

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	11	89
2020	Human resources	0	100

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	11	89

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	11	89

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)
2020	Security	41	59
2020	Administration and operations	32	68
2020	None of the above	32	68

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	13	87
2020	Human resources	0	100
2020	Information technology	0	100
2020	None of the above	21	79

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)
2020	Security	54	46
2020	Administration and operations	50	50
2020	Human resources	58	42
2020	None of the above	57	43

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)
2020	Security	100
2020	Administration and operations	100
2020	Information technology	100
2020	None of the above	100

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	59	41
2020	Administration and operations	50	50
2020	None of the above	64	36

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	Information technology	0	100

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	15	85

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	0	23	15	0	31	8	38	25
2020	Compliance, inspection and enforcement	5	15	25	20	15	20	0	25	44
2020	Communications or public affairs	9	30	22	4	9	26	0	53	18
2020	Access to information and privacy	13	13	40	13	0	13	7	33	17
2020	Security	9	18	19	17	17	18	2	33	43
2020	Science and technology	9	10	26	9	10	29	8	30	30
2020	Library services	6	0	24	24	12	35	0	9	55
2020	Legal services	29	14	7	14	7	21	7	60	30
2020	Administration and operations	11	17	23	11	9	26	4	40	28
2020	Human resources	11	24	15	10	5	30	5	54	22
2020	Financial management	15	17	10	4	10	35	8	56	26
2020	Real property	20	40	20	5	5	10	0	67	11
2020	Information management	9	21	28	13	2	23	4	41	21
2020	Information technology	13	20	22	11	4	21	9	48	21
2020	Data sciences	0	0	15	15	46	15	8	0	80
2020	Policy	19	17	14	19	6	17	8	48	33
2020	Project management	32	8	12	8	8	28	4	59	24
2020	Other services to the public	8	19	23	4	35	12	0	30	43
2020	None of the above	9	12	17	20	17	22	3	28	49

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	23	23	8	0	15	0	64	9
2020	Compliance, inspection and enforcement	10	25	25	20	15	5	0	37	37
2020	Communications or public affairs	39	30	22	4	0	4	0	73	5
2020	Access to information and privacy	20	33	27	13	0	7	0	57	14
2020	Security	19	32	17	15	13	3	0	53	29
2020	Science and technology	11	39	20	10	9	10	1	57	20
2020	Library services	6	24	29	12	12	18	0	36	29
2020	Legal services	29	29	21	7	0	14	0	67	8
2020	Administration and operations	24	34	19	11	6	6	0	61	18
2020	Human resources	25	33	24	9	3	7	0	62	12
2020	Financial management	34	49	4	6	4	2	0	85	11
2020	Real property	45	35	10	0	10	0	0	80	10
2020	Information management	15	47	21	9	2	6	0	66	11
2020	Information technology	25	36	22	3	5	9	0	67	9
2020	Data sciences	8	15	31	31	15	0	0	23	46
2020	Policy	39	28	14	11	6	3	0	69	17
2020	Project management	48	24	16	8	4	0	0	72	12
2020	Other services to the public	15	19	23	8	31	4	0	36	40
2020	None of the above	18	27	20	19	11	4	0	48	31

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)
2020	Communications or public affairs	0	100
2020	Access to information and privacy	0	100
2020	Security	10	90
2020	Science and technology	9	91
2020	Legal services	0	100
2020	Administration and operations	8	92
2020	Human resources	9	91
2020	Financial management	0	100
2020	Real property	0	100
2020	Information management	17	83
2020	Information technology	8	92
2020	None of the above	12	88

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)
2020	Security	38	62
2020	Administration and operations	31	69
2020	Information technology	45	55
2020	None of the above	35	65

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	None of the above	0	100

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)
2020	Security	100
2020	Administration and operations	100
2020	Information technology	100
2020	None of the above	100

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	None of the above	0	100

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)
2020	Administration and operations	100
2020	Information technology	100
2020	None of the above	100

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	31	69
2020	None of the above	30	70

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	44	56
2020	None of the above	26	74

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	28	72

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	13	87

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	26	74

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	18	82
2020	None of the above	30	70

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)
2020	Administration and operations	100
2020	Information technology	100
2020	None of the above	100

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)
2020	Security	100
2020	Information technology	100
2020	None of the above	100

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)
2020	Security	21	79
2020	Administration and operations	31	69
2020	Information technology	0	100
2020	None of the above	52	48

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)
2020	Security	100
2020	Administration and operations	100
2020	Information technology	100
2020	None of the above	100

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)
2020	Security	100
2020	Administration and operations	100
2020	Information technology	100
2020	None of the above	100

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	36	64
2020	None of the above	43	57

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	13	87

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	Information technology	0	100

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	Information technology	0	100

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	Information technology	0	100

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	51	49
2020	Administration and operations	63	38
2020	Information technology	45	55
2020	None of the above	48	52

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	Information technology	0	100

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	Information technology	0	100

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	31	69

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	38	63

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	63	38

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100
2020	Information technology	0	100

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	8	38	8	0	15	8	40	10
2020	Compliance, inspection and enforcement	5	20	20	15	15	25	0	33	40
2020	Communications or public affairs	9	35	13	0	4	39	0	71	7
2020	Access to information and privacy	14	14	36	21	0	14	0	33	25
2020	Security	11	20	21	13	11	20	3	41	32
2020	Science and technology	8	13	26	6	7	35	6	35	21
2020	Library services	12	0	24	18	12	35	0	18	45
2020	Legal services	21	36	7	7	0	29	0	80	10
2020	Administration and operations	13	19	24	6	5	26	5	48	17
2020	Human resources	13	22	20	5	4	31	6	55	14
2020	Financial management	19	15	10	2	4	46	4	67	13
2020	Real property	20	40	20	0	0	20	0	75	0
2020	Information management	11	17	32	9	4	23	4	38	18
2020	Information technology	14	19	26	5	3	26	8	49	13
2020	Data sciences	8	8	8	15	38	15	8	20	70
2020	Policy	19	17	17	14	6	19	8	50	27
2020	Project management	40	4	20	8	0	24	4	61	11
2020	Other services to the public	12	12	23	12	23	15	4	29	43
2020	None of the above	11	14	23	14	8	28	3	36	31

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	23	31	8	0	8	0	58	8
2020	Compliance, inspection and enforcement	10	25	25	20	5	15	0	41	29
2020	Communications or public affairs	30	52	13	0	0	4	0	86	0
2020	Access to information and privacy	27	33	27	13	0	0	0	60	13
2020	Security	20	34	19	13	10	4	1	57	24
2020	Science and technology	13	33	28	9	5	11	1	53	15
2020	Library services	12	12	35	24	6	12	0	27	33
2020	Legal services	21	36	21	14	0	7	0	62	15
2020	Administration and operations	28	32	21	6	4	9	0	65	11
2020	Human resources	24	29	25	7	3	13	0	60	11
2020	Financial management	38	42	10	2	2	6	0	84	4
2020	Real property	40	40	10	0	5	5	0	84	5
2020	Information management	13	51	19	6	4	6	0	68	11
2020	Information technology	27	37	19	4	2	10	0	71	7
2020	Data sciences	15	8	23	38	15	0	0	23	54
2020	Policy	31	31	17	11	6	6	0	65	18
2020	Project management	52	20	12	8	0	8	0	78	9
2020	Other services to the public	19	15	23	15	15	8	4	39	35
2020	None of the above	19	30	23	11	8	8	1	54	21

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Security	0	8	17	17	58	0	0	8	75

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	8	31	8	23	0	38	31
2020	Compliance, inspection and enforcement	10	20	20	20	30	0	30	50
2020	Communications or public affairs	4	26	26	30	13	0	30	43
2020	Access to information and privacy	20	20	33	13	13	0	40	27
2020	Security	10	26	24	21	19	0	36	40
2020	Science and technology	8	21	21	19	31	0	29	50
2020	Library services	0	12	18	18	53	0	12	71
2020	Legal services	7	14	36	14	29	0	21	43
2020	Administration and operations	9	24	25	20	22	0	33	42
2020	Human resources	17	21	28	23	11	0	38	34
2020	Financial management	10	19	42	13	15	2	30	28
2020	Real property	10	55	25	5	5	0	65	10
2020	Information management	13	21	21	15	30	0	34	45
2020	Information technology	6	14	26	23	32	0	20	55
2020	Data sciences	0	46	8	23	23	0	46	46
2020	Policy	3	33	33	14	17	0	36	31
2020	Project management	4	20	36	24	16	0	24	40
2020	Other services to the public	12	19	31	15	23	0	31	38
2020	None of the above	4	22	32	22	20	0	26	42

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	50	25	8	8	8	0	0	75	17
2020	Compliance, inspection and enforcement	55	10	20	15	0	0	0	65	15
2020	Communications or public affairs	35	39	22	4	0	0	0	74	4
2020	Access to information and privacy	47	40	0	7	7	0	0	87	13
2020	Security	37	27	19	11	6	0	0	64	17
2020	Science and technology	22	22	17	20	19	0	0	44	39
2020	Library services	59	6	12	12	6	0	6	69	19
2020	Legal services	50	36	14	0	0	0	0	86	0
2020	Administration and operations	42	29	14	10	4	0	1	72	14
2020	Human resources	49	22	18	9	2	1	0	71	11
2020	Financial management	44	38	10	0	4	2	2	85	4
2020	Real property	65	15	10	10	0	0	0	80	10
2020	Information management	45	30	6	4	15	0	0	74	19
2020	Information technology	24	27	22	17	10	1	0	52	27
2020	Data sciences	15	23	31	15	15	0	0	38	31
2020	Policy	36	25	14	19	6	0	0	61	25
2020	Project management	48	28	12	4	8	0	0	76	12
2020	Other services to the public	23	23	19	8	27	0	0	46	35
2020	None of the above	36	30	16	9	9	0	1	66	19

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	31	38	8	0	0	54	8
2020	Compliance, inspection and enforcement	25	15	25	15	20	0	40	35
2020	Communications or public affairs	13	22	35	22	9	0	35	30
2020	Access to information and privacy	20	40	27	13	0	0	60	13
2020	Security	22	32	25	14	7	0	54	21
2020	Science and technology	17	33	25	13	12	0	50	25
2020	Library services	6	18	41	29	6	0	24	35
2020	Legal services	29	14	36	14	7	0	43	21
2020	Administration and operations	29	30	19	11	12	0	59	22
2020	Human resources	13	24	23	19	20	0	38	39
2020	Financial management	35	35	13	8	8	0	71	17
2020	Real property	15	55	5	5	20	0	70	25
2020	Information management	21	26	21	21	11	0	47	32
2020	Information technology	16	29	32	15	8	1	45	23
2020	Data sciences	38	15	23	15	8	0	54	23
2020	Policy	19	31	28	17	6	0	50	22
2020	Project management	28	28	16	24	4	0	56	28
2020	Other services to the public	15	23	38	4	15	4	40	20
2020	None of the above	21	29	26	14	10	0	50	24

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	23	38	8	0	0	54	8
2020	Compliance, inspection and enforcement	50	10	10	15	15	0	60	30
2020	Communications or public affairs	22	43	30	4	0	0	65	4
2020	Access to information and privacy	20	60	7	13	0	0	80	13
2020	Security	38	33	16	7	4	1	72	12
2020	Science and technology	34	34	17	13	2	0	67	15
2020	Library services	41	53	6	0	0	0	94	0
2020	Legal services	36	29	7	29	0	0	64	29
2020	Administration and operations	41	33	14	8	3	0	74	12
2020	Human resources	21	37	22	13	8	0	58	20
2020	Financial management	40	44	8	6	2	0	83	8
2020	Real property	45	30	15	5	5	0	75	10
2020	Information management	30	32	21	4	11	2	63	15
2020	Information technology	26	34	24	12	2	1	61	15
2020	Data sciences	38	38	15	8	0	0	77	8
2020	Policy	25	44	19	0	11	0	69	11
2020	Project management	20	56	8	12	4	0	76	16
2020	Other services to the public	31	31	27	8	4	0	62	12
2020	None of the above	30	40	19	9	2	0	70	11

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	42	17	8	25	8	0	0	58	33
2020	Compliance, inspection and enforcement	25	15	30	15	15	0	0	40	30
2020	Communications or public affairs	9	17	35	30	9	0	0	26	39
2020	Access to information and privacy	33	33	20	7	7	0	0	67	13
2020	Security	21	20	22	23	14	0	1	41	37
2020	Science and technology	11	17	24	23	25	0	0	29	48
2020	Library services	18	24	24	29	6	0	0	41	35
2020	Legal services	43	14	36	0	7	0	0	57	7
2020	Administration and operations	30	21	22	15	11	0	1	51	26
2020	Human resources	13	24	20	25	17	0	0	38	42
2020	Financial management	21	21	31	17	10	0	0	42	27
2020	Real property	25	35	15	5	20	0	0	60	25
2020	Information management	22	30	15	17	15	0	0	52	33
2020	Information technology	10	13	25	29	22	0	0	23	52
2020	Data sciences	8	0	23	31	38	0	0	8	69
2020	Policy	14	26	23	26	11	0	0	40	37
2020	Project management	16	24	16	24	20	0	0	40	44
2020	Other services to the public	27	23	23	12	15	0	0	50	27
2020	None of the above	19	19	25	21	16	1	0	38	36

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	69	8	0	15	0	0	8	83	17
2020	Compliance, inspection and enforcement	55	20	15	5	5	0	0	75	10
2020	Communications or public affairs	43	22	22	13	0	0	0	65	13
2020	Access to information and privacy	57	7	0	0	0	0	36	100	0
2020	Security	49	27	13	5	4	0	2	77	9
2020	Science and technology	46	28	18	4	4	0	1	74	8
2020	Library services	53	18	6	6	6	0	12	80	13
2020	Legal services	71	14	14	0	0	0	0	86	0
2020	Administration and operations	59	20	8	4	2	0	7	85	7
2020	Human resources	42	22	19	9	5	0	3	66	14
2020	Financial management	75	13	2	4	0	2	4	93	4
2020	Real property	50	35	5	0	5	0	5	89	5
2020	Information management	59	20	11	4	2	0	4	82	7
2020	Information technology	57	28	8	3	2	0	2	87	5
2020	Data sciences	54	31	8	8	0	0	0	85	8
2020	Policy	56	25	11	6	3	0	0	81	8
2020	Project management	40	40	8	8	0	0	4	83	8
2020	Other services to the public	50	19	12	15	4	0	0	69	19
2020	None of the above	47	27	14	7	4	1	1	75	11

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	38	8	8	8	0	77	15
2020	Compliance, inspection and enforcement	25	20	20	5	30	0	45	35
2020	Communications or public affairs	39	22	30	9	0	0	61	9
2020	Access to information and privacy	33	33	13	13	0	7	71	14
2020	Security	28	25	26	10	10	1	53	21
2020	Science and technology	23	32	21	16	8	0	55	24
2020	Library services	25	31	13	13	19	0	56	31
2020	Legal services	21	21	14	29	14	0	43	43
2020	Administration and operations	32	30	17	11	9	0	63	20
2020	Human resources	23	32	18	16	11	0	55	27
2020	Financial management	44	25	21	6	4	0	69	10
2020	Real property	20	65	5	0	10	0	85	10
2020	Information management	28	26	21	9	15	2	54	24
2020	Information technology	30	34	21	8	6	1	65	14
2020	Data sciences	0	54	23	23	0	0	54	23
2020	Policy	17	37	31	3	11	0	54	14
2020	Project management	24	32	28	12	4	0	56	16
2020	Other services to the public	35	31	23	0	12	0	65	12
2020	None of the above	27	25	25	10	12	0	53	22

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	38	23	0	8	0	8	67	8
2020	Compliance, inspection and enforcement	20	10	35	10	20	0	5	32	32
2020	Communications or public affairs	27	27	27	9	0	0	9	60	10
2020	Access to information and privacy	20	20	13	20	13	0	13	46	38
2020	Security	24	21	24	12	12	0	7	49	26
2020	Science and technology	25	23	21	13	15	0	2	49	29
2020	Library services	18	24	18	12	18	0	12	47	33
2020	Legal services	21	14	29	21	14	0	0	36	36
2020	Administration and operations	24	28	16	12	14	0	7	56	27
2020	Human resources	27	19	21	15	13	0	6	49	29
2020	Financial management	37	17	15	9	11	0	11	61	22
2020	Real property	30	25	30	5	5	0	5	58	11
2020	Information management	26	22	20	11	20	0	2	49	31
2020	Information technology	25	28	17	12	10	0	7	58	24
2020	Data sciences	8	15	31	31	8	0	8	25	42
2020	Policy	25	28	8	17	19	3	0	54	37
2020	Project management	28	32	12	16	4	0	8	65	22
2020	Other services to the public	38	12	23	8	4	0	15	59	14
2020	None of the above	24	16	24	15	13	0	9	44	30

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	31	15	8	8	0	8	67	17
2020	Compliance, inspection and enforcement	35	25	25	15	0	0	0	60	15
2020	Communications or public affairs	23	32	14	23	9	0	0	55	32
2020	Access to information and privacy	40	27	20	7	0	0	7	71	7
2020	Security	16	27	28	15	13	0	1	43	28
2020	Science and technology	14	29	27	16	13	0	0	43	30
2020	Library services	18	12	35	24	12	0	0	29	35
2020	Legal services	43	21	21	7	7	0	0	64	14
2020	Administration and operations	30	31	21	11	6	0	1	61	17
2020	Human resources	30	27	20	17	4	1	1	59	21
2020	Financial management	34	30	21	13	2	0	0	64	15
2020	Real property	45	30	15	5	5	0	0	75	10
2020	Information management	26	40	15	13	6	0	0	66	19
2020	Information technology	20	20	27	20	11	1	1	40	32
2020	Data sciences	8	23	23	8	38	0	0	31	46
2020	Policy	25	33	25	8	3	3	3	62	12
2020	Project management	24	44	16	16	0	0	0	68	16
2020	Other services to the public	12	38	15	19	15	0	0	50	35
2020	None of the above	14	24	26	21	14	0	0	39	35

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	31	38	0	8	0	0	54	8
2020	Compliance, inspection and enforcement	30	10	30	30	0	0	0	40	30
2020	Communications or public affairs	18	23	36	14	9	0	0	41	23
2020	Access to information and privacy	33	47	13	0	0	0	7	86	0
2020	Security	19	29	27	16	9	0	1	48	25
2020	Science and technology	9	34	31	13	14	0	0	42	27
2020	Library services	12	35	47	0	6	0	0	47	6
2020	Legal services	50	14	7	21	7	0	0	64	29
2020	Administration and operations	24	40	16	12	8	0	0	64	20
2020	Human resources	18	26	32	17	6	1	0	45	23
2020	Financial management	32	40	15	9	2	2	0	74	11
2020	Real property	25	45	15	5	10	0	0	70	15
2020	Information management	23	30	21	21	4	0	0	53	26
2020	Information technology	16	20	34	20	10	0	1	36	30
2020	Data sciences	8	17	25	17	33	0	0	25	50
2020	Policy	11	33	25	22	6	3	0	46	29
2020	Project management	32	40	20	0	8	0	0	72	8
2020	Other services to the public	15	23	23	27	8	4	0	40	36
2020	None of the above	16	28	26	20	8	0	1	45	29

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	8	38	15	8	0	38	23
2020	Compliance, inspection and enforcement	25	35	20	20	0	0	60	20
2020	Communications or public affairs	27	23	23	18	9	0	50	27
2020	Access to information and privacy	47	20	20	7	0	7	71	7
2020	Security	22	29	22	16	10	1	52	26
2020	Science and technology	11	32	27	15	16	0	43	30
2020	Library services	47	29	12	12	0	0	76	12
2020	Legal services	43	36	14	0	7	0	79	7
2020	Administration and operations	30	32	18	10	8	0	63	19
2020	Human resources	30	25	18	18	8	0	55	26
2020	Financial management	28	46	15	4	7	0	74	11
2020	Real property	30	25	35	0	10	0	55	10
2020	Information management	38	29	13	11	9	0	67	20
2020	Information technology	17	29	28	13	13	1	47	26
2020	Data sciences	8	15	23	8	46	0	23	54
2020	Policy	36	25	11	25	3	0	61	28
2020	Project management	32	36	24	8	0	0	68	8
2020	Other services to the public	15	31	19	15	19	0	46	35
2020	None of the above	23	26	25	15	12	0	48	26

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	31	23	0	8	0	8	67	8
2020	Compliance, inspection and enforcement	40	15	25	15	5	0	0	55	20
2020	Communications or public affairs	45	32	9	14	0	0	0	77	14
2020	Access to information and privacy	43	43	7	7	0	0	0	86	7
2020	Security	26	25	19	15	14	0	1	52	29
2020	Science and technology	22	18	24	10	25	0	0	41	35
2020	Library services	47	12	35	0	6	0	0	59	6
2020	Legal services	50	21	14	7	7	0	0	71	14
2020	Administration and operations	39	18	26	11	6	1	0	57	17
2020	Human resources	41	23	15	14	7	0	1	64	21
2020	Financial management	47	28	17	2	6	0	0	74	9
2020	Real property	35	35	5	10	15	0	0	70	25
2020	Information management	39	26	9	20	7	0	0	65	26
2020	Information technology	31	25	26	8	11	0	0	56	19
2020	Data sciences	8	31	15	23	23	0	0	38	46
2020	Policy	36	31	22	6	3	3	0	69	9
2020	Project management	44	24	12	16	4	0	0	68	20
2020	Other services to the public	35	27	19	15	4	0	0	62	19
2020	None of the above	24	27	22	17	11	0	0	51	28

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	15	23	15	8	0	8	50	25
2020	Compliance, inspection and enforcement	45	30	20	0	0	0	5	79	0
2020	Communications or public affairs	23	59	9	5	5	0	0	82	9
2020	Access to information and privacy	67	20	13	0	0	0	0	87	0
2020	Security	39	29	19	8	5	0	1	68	13
2020	Science and technology	27	38	19	8	7	1	1	66	15
2020	Library services	35	35	18	12	0	0	0	71	12
2020	Legal services	57	43	0	0	0	0	0	100	0
2020	Administration and operations	52	25	16	5	2	0	0	77	7
2020	Human resources	45	28	10	12	6	0	0	73	17
2020	Financial management	60	19	17	0	4	0	0	79	4
2020	Real property	40	35	15	0	10	0	0	75	10
2020	Information management	43	28	11	13	4	0	2	72	17
2020	Information technology	31	41	16	7	4	1	1	73	11
2020	Data sciences	23	38	8	15	15	0	0	62	31
2020	Policy	42	28	17	8	6	0	0	69	14
2020	Project management	44	40	16	0	0	0	0	84	0
2020	Other services to the public	38	35	8	15	4	0	0	73	19
2020	None of the above	39	27	19	9	5	0	1	67	14

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	23	23	15	8	0	0	54	23
2020	Compliance, inspection and enforcement	25	35	20	15	5	0	0	60	20
2020	Communications or public affairs	32	41	14	14	0	0	0	73	14
2020	Access to information and privacy	53	33	13	0	0	0	0	87	0
2020	Security	31	34	18	9	7	0	0	66	17
2020	Science and technology	28	37	25	8	2	0	0	65	10
2020	Library services	24	47	18	12	0	0	0	71	12
2020	Legal services	29	43	14	14	0	0	0	71	14
2020	Administration and operations	36	31	13	14	5	0	0	68	19
2020	Human resources	17	27	36	15	4	1	0	45	19
2020	Financial management	47	28	21	2	2	0	0	74	4
2020	Real property	25	30	25	10	10	0	0	55	20
2020	Information management	32	32	19	9	9	0	0	64	17
2020	Information technology	28	39	18	9	5	0	1	67	15
2020	Data sciences	33	42	8	17	0	0	0	75	17
2020	Policy	17	50	25	8	0	0	0	67	8
2020	Project management	28	24	36	4	4	0	4	54	8
2020	Other services to the public	23	35	27	8	8	0	0	58	15
2020	None of the above	25	35	24	10	6	0	0	60	16

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	23	23	8	8	0	0	62	15
2020	Compliance, inspection and enforcement	50	10	10	20	10	0	0	60	30
2020	Communications or public affairs	65	13	9	4	4	0	4	82	9
2020	Access to information and privacy	73	13	13	0	0	0	0	87	0
2020	Security	37	28	17	10	8	0	1	66	18
2020	Science and technology	30	25	28	8	10	0	0	54	18
2020	Library services	12	24	24	18	24	0	0	35	41
2020	Legal services	50	7	14	7	21	0	0	57	29
2020	Administration and operations	39	25	20	8	7	0	1	65	15
2020	Human resources	41	22	19	15	2	0	1	64	17
2020	Financial management	50	21	19	0	4	2	4	76	4
2020	Real property	40	30	20	5	5	0	0	70	10
2020	Information management	38	19	21	4	17	0	0	57	21
2020	Information technology	30	23	26	11	8	0	1	54	20
2020	Data sciences	31	31	8	0	31	0	0	62	31
2020	Policy	47	32	12	3	6	0	0	79	9
2020	Project management	32	12	44	12	0	0	0	44	12
2020	Other services to the public	27	23	27	15	8	0	0	50	23
2020	None of the above	32	28	20	9	10	0	0	61	19

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	23	15	15	15	8	50	33
2020	Compliance, inspection and enforcement	60	40	0	0	0	0	100	0
2020	Communications or public affairs	43	26	9	13	9	0	70	22
2020	Access to information and privacy	87	0	7	0	0	7	93	0
2020	Security	45	29	16	6	3	2	75	9
2020	Science and technology	39	30	17	9	4	2	70	13
2020	Library services	12	18	29	12	24	6	31	38
2020	Legal services	64	14	7	14	0	0	79	14
2020	Administration and operations	58	21	13	3	4	1	80	7
2020	Human resources	40	27	16	8	9	1	68	17
2020	Financial management	57	26	15	2	0	0	83	2
2020	Real property	50	10	15	10	15	0	60	25
2020	Information management	53	30	11	2	4	0	83	6
2020	Information technology	41	20	14	11	12	2	62	23
2020	Data sciences	67	0	8	0	25	0	67	25
2020	Policy	61	18	9	3	3	6	84	6
2020	Project management	32	36	20	8	4	0	68	12
2020	Other services to the public	38	27	4	23	8	0	65	31
2020	None of the above	46	24	17	6	4	3	72	10

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	38	23	15	0	8	0	15	73	9
2020	Compliance, inspection and enforcement	80	5	10	0	0	0	5	89	0
2020	Communications or public affairs	87	0	4	4	0	0	4	91	5
2020	Access to information and privacy	80	0	13	0	0	0	7	86	0
2020	Security	70	14	6	2	2	0	6	90	3
2020	Science and technology	60	20	9	5	3	0	4	83	8
2020	Library services	47	29	12	6	0	0	6	81	6
2020	Legal services	71	21	0	0	0	0	7	100	0
2020	Administration and operations	74	9	2	4	3	1	6	90	7
2020	Human resources	61	13	6	8	1	2	10	84	10
2020	Financial management	77	10	4	0	2	0	6	93	2
2020	Real property	75	15	0	5	0	0	5	95	5
2020	Information management	70	13	9	2	2	0	4	86	5
2020	Information technology	76	11	8	2	2	0	2	88	4
2020	Data sciences	69	0	8	15	0	0	8	75	17
2020	Policy	74	9	3	0	0	3	12	97	0
2020	Project management	64	12	8	0	8	0	8	83	9
2020	Other services to the public	62	19	8	8	0	0	4	84	8
2020	None of the above	72	11	7	2	1	1	7	90	3

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	23	8	0	0	0	15	91	0
2020	Compliance, inspection and enforcement	60	25	5	10	0	0	0	85	10
2020	Communications or public affairs	86	5	5	0	0	0	5	95	0
2020	Access to information and privacy	80	13	0	7	0	0	0	93	7
2020	Security	64	16	9	4	4	0	3	82	8
2020	Science and technology	62	11	16	4	4	2	2	76	8
2020	Library services	69	13	13	0	6	0	0	81	6
2020	Legal services	86	0	0	14	0	0	0	86	14
2020	Administration and operations	72	15	5	2	2	1	2	90	5
2020	Human resources	72	13	9	2	4	0	1	85	6
2020	Financial management	81	6	9	0	0	2	2	91	0
2020	Real property	80	20	0	0	0	0	0	100	0
2020	Information management	62	17	9	4	4	0	4	82	9
2020	Information technology	80	8	7	1	2	1	2	90	3
2020	Data sciences	38	15	15	15	15	0	0	54	31
2020	Policy	74	15	3	6	0	0	3	91	6
2020	Project management	72	8	12	8	0	0	0	80	8
2020	Other services to the public	50	15	19	4	12	0	0	65	15
2020	None of the above	63	15	13	3	5	0	2	79	8

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	15	8	0	8	0	8	83	8
2020	Compliance, inspection and enforcement	70	15	10	0	5	0	0	85	5
2020	Communications or public affairs	65	22	4	4	0	0	4	91	5
2020	Access to information and privacy	67	27	0	7	0	0	0	93	7
2020	Security	61	24	8	4	2	0	1	85	7
2020	Science and technology	57	25	9	4	4	1	0	83	8
2020	Library services	71	29	0	0	0	0	0	100	0
2020	Legal services	79	7	7	7	0	0	0	86	7
2020	Administration and operations	65	21	10	1	1	0	1	87	3
2020	Human resources	66	22	11	1	1	0	0	87	2
2020	Financial management	72	9	11	6	0	0	2	83	7
2020	Real property	74	16	5	5	0	0	0	89	5
2020	Information management	50	26	13	2	7	0	2	78	9
2020	Information technology	67	20	8	2	2	0	2	88	3
2020	Data sciences	25	33	33	8	0	0	0	58	8
2020	Policy	65	24	6	3	0	0	3	91	3
2020	Project management	80	12	0	8	0	0	0	92	8
2020	Other services to the public	54	27	15	0	4	0	0	81	4
2020	None of the above	58	24	11	4	2	1	1	83	6

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	15	8	0	8	0	8	83	8
2020	Compliance, inspection and enforcement	50	10	15	10	15	0	0	60	25
2020	Communications or public affairs	70	9	9	9	0	0	4	82	9
2020	Access to information and privacy	73	13	0	7	0	7	0	93	7
2020	Security	50	22	15	7	5	0	1	72	13
2020	Science and technology	46	22	14	10	7	1	0	68	17
2020	Library services	47	24	12	6	12	0	0	71	18
2020	Legal services	79	7	7	0	7	0	0	86	7
2020	Administration and operations	60	16	12	6	5	0	0	77	11
2020	Human resources	58	14	17	6	3	0	2	73	9
2020	Financial management	72	15	4	2	2	2	2	91	4
2020	Real property	53	26	16	0	5	0	0	79	5
2020	Information management	50	28	11	4	4	0	2	80	9
2020	Information technology	56	21	14	5	5	0	1	77	9
2020	Data sciences	25	42	8	17	8	0	0	67	25
2020	Policy	71	9	12	6	0	0	3	82	6
2020	Project management	63	21	8	8	0	0	0	83	8
2020	Other services to the public	58	19	12	0	12	0	0	77	12
2020	None of the above	50	18	17	6	8	0	0	68	14

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	15	0	0	8	0	23	90	10
2020	Compliance, inspection and enforcement	80	0	5	5	0	0	10	89	6
2020	Communications or public affairs	74	9	0	0	0	0	17	100	0
2020	Access to information and privacy	40	20	0	7	0	0	33	90	10
2020	Security	53	12	4	3	0	0	27	89	5
2020	Science and technology	58	10	6	1	3	1	22	88	5
2020	Library services	76	0	0	0	0	0	24	100	0
2020	Legal services	64	0	14	0	0	0	21	82	0
2020	Administration and operations	57	8	7	1	0	0	26	88	2
2020	Human resources	56	13	5	1	1	0	25	91	3
2020	Financial management	70	4	4	2	0	0	19	92	3
2020	Real property	45	35	0	10	0	0	10	89	11
2020	Information management	55	15	2	2	4	0	21	89	8
2020	Information technology	62	15	5	0	2	0	17	92	2
2020	Data sciences	25	17	8	0	17	0	33	63	25
2020	Policy	70	12	0	3	0	0	15	96	4
2020	Project management	44	24	12	4	0	0	16	81	5
2020	Other services to the public	77	4	4	0	4	0	12	91	4
2020	None of the above	56	8	7	1	1	0	27	87	3

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	23	0	8	0	0	8	92	8
2020	Compliance, inspection and enforcement	80	15	0	5	0	0	0	95	5
2020	Communications or public affairs	83	13	0	0	0	0	4	100	0
2020	Access to information and privacy	80	13	7	0	0	0	0	93	0
2020	Security	70	16	7	2	0	0	5	91	2
2020	Science and technology	78	10	7	1	0	1	4	92	1
2020	Library services	88	6	0	0	0	0	6	100	0
2020	Legal services	79	7	7	0	0	0	7	92	0
2020	Administration and operations	72	15	6	0	0	0	6	93	1
2020	Human resources	80	13	3	0	0	0	5	97	0
2020	Financial management	83	4	8	0	0	0	4	91	0
2020	Real property	75	20	0	5	0	0	0	95	5
2020	Information management	72	9	6	4	0	0	9	88	5
2020	Information technology	81	8	2	1	0	0	8	97	1
2020	Data sciences	67	8	25	0	0	0	0	75	0
2020	Policy	67	22	6	3	0	0	3	91	3
2020	Project management	84	12	0	0	0	0	4	100	0
2020	Other services to the public	65	15	8	12	0	0	0	81	12
2020	None of the above	74	14	6	3	2	0	2	89	5

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	23	0	0	8	0	8	92	8
2020	Compliance, inspection and enforcement	65	30	5	0	0	0	0	95	0
2020	Communications or public affairs	87	9	4	0	0	0	0	96	0
2020	Access to information and privacy	73	20	0	0	0	0	7	100	0
2020	Security	82	11	4	1	1	0	2	94	2
2020	Science and technology	70	19	6	1	3	0	1	90	4
2020	Library services	82	12	0	6	0	0	0	94	6
2020	Legal services	93	7	0	0	0	0	0	100	0
2020	Administration and operations	82	12	2	1	2	0	1	95	3
2020	Human resources	80	11	8	1	0	1	0	91	1
2020	Financial management	88	6	2	0	0	2	2	98	0
2020	Real property	65	30	5	0	0	0	0	95	0
2020	Information management	83	9	2	2	2	0	2	93	4
2020	Information technology	85	11	3	0	0	0	1	97	0
2020	Data sciences	83	17	0	0	0	0	0	100	0
2020	Policy	83	6	8	0	0	0	3	91	0
2020	Project management	88	12	0	0	0	0	0	100	0
2020	Other services to the public	77	8	8	4	4	0	0	85	8
2020	None of the above	82	13	2	0	2	0	1	96	2

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	54	38	0	8	0	0	92	8
2020	Compliance, inspection and enforcement	45	35	15	5	0	0	80	5
2020	Communications or public affairs	65	26	4	4	0	0	91	4
2020	Access to information and privacy	60	33	0	7	0	0	93	7
2020	Security	55	23	14	4	2	1	80	6
2020	Science and technology	48	39	11	1	1	0	87	2
2020	Library services	53	35	12	0	0	0	88	0
2020	Legal services	57	21	14	7	0	0	79	7
2020	Administration and operations	49	31	13	6	1	0	80	7
2020	Human resources	56	28	11	2	2	1	85	4
2020	Financial management	63	21	13	2	0	2	85	2
2020	Real property	63	21	11	5	0	0	84	5
2020	Information management	40	32	15	4	6	2	74	11
2020	Information technology	50	36	8	2	3	0	86	5
2020	Data sciences	58	25	8	8	0	0	83	8
2020	Policy	50	28	11	6	0	6	82	6
2020	Project management	56	24	16	0	4	0	80	4
2020	Other services to the public	62	27	0	12	0	0	88	12
2020	None of the above	58	23	15	3	0	1	82	3

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	46	23	15	0	62	15
2020	Compliance, inspection and enforcement	20	35	20	20	5	55	25
2020	Communications or public affairs	22	48	22	4	4	70	9
2020	Access to information and privacy	27	53	7	7	7	80	13
2020	Security	20	37	23	12	8	57	20
2020	Science and technology	10	38	32	10	12	47	21
2020	Library services	6	29	29	24	12	35	35
2020	Legal services	14	36	36	0	14	50	14
2020	Administration and operations	24	39	21	11	5	63	16
2020	Human resources	23	34	32	5	6	57	10
2020	Financial management	19	56	17	6	2	75	8
2020	Real property	10	60	20	10	0	70	10
2020	Information management	28	26	19	9	19	53	28
2020	Information technology	10	39	31	15	6	49	21
2020	Data sciences	15	62	0	8	15	77	23
2020	Policy	17	42	22	14	6	58	19
2020	Project management	8	48	32	8	4	56	12
2020	Other services to the public	24	20	20	28	8	44	36
2020	None of the above	19	36	26	11	7	55	18

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	23	38	8	8	0	46	15
2020	Compliance, inspection and enforcement	15	10	45	20	10	0	25	30
2020	Communications or public affairs	13	35	39	13	0	0	48	13
2020	Access to information and privacy	27	40	27	7	0	0	67	7
2020	Security	10	33	35	16	6	0	42	22
2020	Science and technology	4	29	39	22	7	0	32	29
2020	Library services	6	29	24	24	18	0	35	41
2020	Legal services	14	21	43	21	0	0	36	21
2020	Administration and operations	13	29	39	16	3	0	43	19
2020	Human resources	9	23	45	19	5	0	31	24
2020	Financial management	17	46	25	6	6	0	63	13
2020	Real property	25	40	10	15	10	0	65	25
2020	Information management	21	28	28	19	4	0	49	23
2020	Information technology	5	25	46	18	6	0	31	24
2020	Data sciences	0	15	31	54	0	0	15	54
2020	Policy	8	33	42	8	8	0	42	17
2020	Project management	4	44	28	24	0	0	48	24
2020	Other services to the public	12	27	19	27	12	4	40	40
2020	None of the above	10	25	39	21	5	0	35	26

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	23	38	15	15	31	31
2020	Compliance, inspection and enforcement	20	20	40	10	10	20	40
2020	Communications or public affairs	0	30	52	9	9	17	30
2020	Access to information and privacy	0	21	57	7	14	21	21
2020	Security	15	19	35	22	8	30	34
2020	Science and technology	13	26	38	18	5	23	39
2020	Library services	29	29	35	0	6	6	59
2020	Legal services	7	36	36	21	0	21	43
2020	Administration and operations	12	25	36	20	8	28	36
2020	Human resources	15	35	34	9	7	15	50
2020	Financial management	15	10	33	27	15	42	25
2020	Real property	15	10	45	15	15	30	25
2020	Information management	13	21	30	26	11	36	34
2020	Information technology	12	27	40	16	5	21	39
2020	Data sciences	23	15	38	15	8	23	38
2020	Policy	11	25	50	11	3	14	36
2020	Project management	16	16	40	24	4	28	32
2020	Other services to the public	23	12	42	19	4	23	35
2020	None of the above	16	28	34	14	8	22	44

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	62	15	0	8	0	77	8
2020	Compliance, inspection and enforcement	25	45	20	10	0	0	70	10
2020	Communications or public affairs	52	39	4	4	0	0	91	4
2020	Access to information and privacy	47	33	20	0	0	0	80	0
2020	Security	23	49	14	9	3	1	73	13
2020	Science and technology	19	45	23	9	3	2	65	12
2020	Library services	29	59	0	6	6	0	88	12
2020	Legal services	46	46	8	0	0	0	92	0
2020	Administration and operations	29	44	16	8	2	2	74	10
2020	Human resources	32	39	19	6	3	1	72	9
2020	Financial management	52	38	6	4	0	0	90	4
2020	Real property	35	50	5	0	10	0	85	10
2020	Information management	21	43	30	6	0	0	64	6
2020	Information technology	23	53	17	5	0	1	77	5
2020	Data sciences	8	46	31	8	8	0	54	15
2020	Policy	31	39	14	14	3	0	69	17
2020	Project management	44	44	8	4	0	0	88	4
2020	Other services to the public	27	42	19	8	4	0	69	12
2020	None of the above	27	45	15	8	5	1	73	13

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	15	31	23	8	8	33	33
2020	Compliance, inspection and enforcement	26	21	21	5	26	0	47	32
2020	Communications or public affairs	39	26	17	13	4	0	65	17
2020	Access to information and privacy	20	33	20	20	7	0	53	27
2020	Security	14	29	16	20	18	2	44	39
2020	Science and technology	6	26	26	19	23	1	32	42
2020	Library services	18	24	18	18	24	0	41	41
2020	Legal services	36	29	7	7	14	7	69	23
2020	Administration and operations	20	24	22	19	12	3	45	32
2020	Human resources	17	31	20	17	13	1	49	31
2020	Financial management	36	26	17	17	2	2	63	20
2020	Real property	10	60	15	5	10	0	70	15
2020	Information management	15	28	26	26	6	0	43	32
2020	Information technology	6	36	24	23	10	2	43	33
2020	Data sciences	23	8	8	46	15	0	31	62
2020	Policy	34	26	11	9	20	0	60	29
2020	Project management	20	28	16	16	16	4	50	33
2020	Other services to the public	8	36	12	20	24	0	44	44
2020	None of the above	14	23	17	25	17	4	39	44

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	46	15	8	0	0	0	77	8
2020	Compliance, inspection and enforcement	40	30	10	10	10	0	0	70	20
2020	Communications or public affairs	35	35	17	9	4	0	0	70	13
2020	Access to information and privacy	33	40	13	7	7	0	0	73	13
2020	Security	31	34	11	11	11	0	1	66	23
2020	Science and technology	28	34	15	15	7	1	0	63	22
2020	Library services	53	24	6	12	6	0	0	76	18
2020	Legal services	43	36	0	7	14	0	0	79	21
2020	Administration and operations	31	33	14	13	8	1	0	65	21
2020	Human resources	37	27	11	11	10	3	1	66	22
2020	Financial management	42	31	8	8	8	0	2	74	17
2020	Real property	35	50	10	5	0	0	0	85	5
2020	Information management	26	38	11	13	13	0	0	64	26
2020	Information technology	31	35	14	12	7	2	0	66	19
2020	Data sciences	33	25	17	8	17	0	0	58	25
2020	Policy	44	33	6	8	8	0	0	78	17
2020	Project management	36	20	12	20	8	4	0	58	29
2020	Other services to the public	36	24	32	4	4	0	0	60	8
2020	None of the above	27	35	10	13	15	1	0	62	27

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	54	15	0	0	0	0	85	0
2020	Compliance, inspection and enforcement	42	37	16	0	5	0	0	79	5
2020	Communications or public affairs	52	29	5	5	0	10	0	89	5
2020	Access to information and privacy	67	13	7	0	7	7	0	86	7
2020	Security	41	30	13	7	5	2	2	74	12
2020	Science and technology	38	34	13	6	4	6	0	77	10
2020	Library services	65	24	12	0	0	0	0	88	0
2020	Legal services	57	29	7	0	7	0	0	86	7
2020	Administration and operations	44	31	14	5	2	3	0	78	8
2020	Human resources	43	28	14	6	4	5	1	75	10
2020	Financial management	50	27	10	8	2	2	0	79	11
2020	Real property	45	40	5	0	5	5	0	89	5
2020	Information management	30	41	15	4	7	2	0	73	11
2020	Information technology	40	35	13	5	3	4	1	79	8
2020	Data sciences	31	62	8	0	0	0	0	92	0
2020	Policy	56	22	3	8	6	3	3	82	15
2020	Project management	60	12	12	8	4	4	0	75	13
2020	Other services to the public	46	31	15	4	4	0	0	77	8
2020	None of the above	46	28	11	7	4	3	2	77	12

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	46	23	8	0	0	69	8
2020	Compliance, inspection and enforcement	15	30	15	15	25	0	45	40
2020	Communications or public affairs	26	39	17	13	4	0	65	17
2020	Access to information and privacy	47	20	13	13	7	0	67	20
2020	Security	16	32	19	18	15	1	48	33
2020	Science and technology	6	30	28	19	15	2	37	35
2020	Library services	29	12	18	18	24	0	41	41
2020	Legal services	29	29	14	7	14	7	62	23
2020	Administration and operations	22	28	18	20	10	2	51	31
2020	Human resources	18	32	24	13	10	3	52	24
2020	Financial management	29	29	25	10	6	0	58	17
2020	Real property	30	40	15	5	10	0	70	15
2020	Information management	19	34	32	9	6	0	53	15
2020	Information technology	13	37	25	14	9	1	51	23
2020	Data sciences	8	31	8	23	31	0	38	54
2020	Policy	25	31	17	8	19	0	56	28
2020	Project management	28	20	32	12	8	0	48	20
2020	Other services to the public	12	35	19	12	19	4	48	32
2020	None of the above	15	26	20	22	16	1	41	38

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	69	0	15	0	0	85	15
2020	Compliance, inspection and enforcement	15	15	20	45	5	0	30	50
2020	Communications or public affairs	30	48	13	4	4	0	78	9
2020	Access to information and privacy	40	40	13	7	0	0	80	7
2020	Security	20	36	16	19	8	1	56	27
2020	Science and technology	13	32	22	16	16	0	46	32
2020	Library services	18	12	12	35	24	0	29	59
2020	Legal services	29	36	14	14	7	0	64	21
2020	Administration and operations	22	38	15	20	5	0	59	25
2020	Human resources	32	32	8	20	8	0	65	28
2020	Financial management	35	38	10	15	2	0	73	17
2020	Real property	40	20	30	0	10	0	60	10
2020	Information management	24	30	26	15	4	0	54	20
2020	Information technology	12	35	20	26	7	0	47	33
2020	Data sciences	15	31	8	31	15	0	46	46
2020	Policy	22	47	11	14	6	0	69	19
2020	Project management	44	20	8	24	4	0	64	28
2020	Other services to the public	19	23	15	31	12	0	42	42
2020	None of the above	19	35	15	22	9	0	54	32

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	54	15	15	0	0	69	15
2020	Compliance, inspection and enforcement	20	20	30	15	15	0	40	30
2020	Communications or public affairs	30	52	9	4	4	0	83	9
2020	Access to information and privacy	40	33	7	20	0	0	73	20
2020	Security	21	37	15	18	9	0	58	27
2020	Science and technology	13	33	21	19	13	1	47	32
2020	Library services	18	12	12	47	12	0	29	59
2020	Legal services	43	7	29	14	7	0	50	21
2020	Administration and operations	30	33	15	16	5	0	64	21
2020	Human resources	35	29	10	20	5	1	64	25
2020	Financial management	43	36	11	9	2	0	79	11
2020	Real property	42	32	5	11	11	0	74	21
2020	Information management	26	36	15	19	4	0	62	23
2020	Information technology	12	40	25	19	4	0	52	23
2020	Data sciences	23	31	8	23	15	0	54	38
2020	Policy	33	42	3	17	6	0	75	22
2020	Project management	56	24	0	12	8	0	80	20
2020	Other services to the public	15	23	12	31	19	0	38	50
2020	None of the above	20	34	17	16	13	1	54	29

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	23	46	15	15	0	0	0	69	15
2020	Compliance, inspection and enforcement	11	21	42	11	16	0	0	32	26
2020	Communications or public affairs	14	50	9	23	5	0	0	64	27
2020	Access to information and privacy	27	33	33	7	0	0	0	60	7
2020	Security	16	30	21	21	11	0	1	46	32
2020	Science and technology	10	27	31	18	11	1	1	38	30
2020	Library services	6	29	24	24	12	0	6	38	38
2020	Legal services	50	14	36	0	0	0	0	64	0
2020	Administration and operations	27	29	19	19	6	0	1	56	25
2020	Human resources	32	30	19	13	5	0	1	63	18
2020	Financial management	33	38	23	0	4	0	2	72	4
2020	Real property	40	30	15	5	10	0	0	70	15
2020	Information management	19	34	30	11	4	2	0	54	15
2020	Information technology	11	31	32	15	10	0	0	43	25
2020	Data sciences	15	38	8	23	15	0	0	54	38
2020	Policy	25	44	17	8	6	0	0	69	14
2020	Project management	28	28	32	12	0	0	0	56	12
2020	Other services to the public	12	15	19	31	19	0	4	28	52
2020	None of the above	13	30	24	19	13	1	0	43	33

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	46	8	15	0	0	0	77	15
2020	Compliance, inspection and enforcement	32	37	16	11	5	0	0	68	16
2020	Communications or public affairs	43	43	9	0	0	4	0	91	0
2020	Access to information and privacy	27	27	33	7	0	7	0	57	7
2020	Security	29	34	16	12	6	0	2	65	18
2020	Science and technology	20	38	26	7	5	3	2	61	12
2020	Library services	29	6	6	47	6	0	6	38	56
2020	Legal services	50	14	14	14	7	0	0	64	21
2020	Administration and operations	37	34	20	4	2	0	2	73	7
2020	Human resources	36	31	15	12	6	0	1	67	17
2020	Financial management	46	38	10	0	4	0	2	85	4
2020	Real property	37	37	11	11	5	0	0	74	16
2020	Information management	30	38	21	9	2	0	0	68	11
2020	Information technology	21	38	27	11	3	0	1	59	14
2020	Data sciences	31	31	15	0	15	0	8	67	17
2020	Policy	34	34	11	6	9	3	3	73	15
2020	Project management	60	16	12	4	4	0	4	79	8
2020	Other services to the public	20	24	32	16	8	0	0	44	24
2020	None of the above	27	38	17	9	6	1	3	67	16

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	77	23	0	0	0	0	0	100	0
2020	Compliance, inspection and enforcement	60	20	5	0	5	5	5	89	6
2020	Communications or public affairs	83	13	4	0	0	0	0	96	0
2020	Access to information and privacy	100	0	0	0	0	0	0	100	0
2020	Security	77	15	3	0	1	3	2	96	1
2020	Science and technology	69	20	8	0	0	1	3	92	0
2020	Library services	76	6	18	0	0	0	0	82	0
2020	Legal services	86	14	0	0	0	0	0	100	0
2020	Administration and operations	77	18	2	0	0	1	0	98	0
2020	Human resources	81	15	2	0	0	1	1	98	0
2020	Financial management	91	9	0	0	0	0	0	100	0
2020	Real property	80	20	0	0	0	0	0	100	0
2020	Information management	79	13	4	2	2	0	0	91	4
2020	Information technology	72	20	5	0	1	1	1	94	1
2020	Data sciences	75	25	0	0	0	0	0	100	0
2020	Policy	86	11	3	0	0	0	0	97	0
2020	Project management	84	16	0	0	0	0	0	100	0
2020	Other services to the public	62	19	8	0	4	4	4	88	4
2020	None of the above	75	17	4	1	2	2	1	94	2

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	31	38	15	8	0	8	75	8
2020	Compliance, inspection and enforcement	30	40	10	15	5	0	70	20
2020	Communications or public affairs	61	30	4	4	0	0	91	4
2020	Access to information and privacy	40	47	13	0	0	0	87	0
2020	Security	37	38	9	9	5	1	76	14
2020	Science and technology	27	37	21	10	5	1	64	14
2020	Library services	44	31	19	6	0	0	75	6
2020	Legal services	50	36	7	7	0	0	86	7
2020	Administration and operations	39	37	14	7	1	1	77	8
2020	Human resources	47	32	13	6	1	2	80	7
2020	Financial management	56	38	6	0	0	0	94	0
2020	Real property	65	15	15	5	0	0	80	5
2020	Information management	37	46	11	7	0	0	83	7
2020	Information technology	25	50	19	4	1	1	76	5
2020	Data sciences	38	31	8	15	8	0	69	23
2020	Policy	36	33	8	14	8	0	69	22
2020	Project management	52	36	4	4	4	0	88	8
2020	Other services to the public	27	46	8	8	12	0	73	19
2020	None of the above	33	40	12	9	4	2	74	14

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	38	15	0	0	0	0	85	0
2020	Compliance, inspection and enforcement	45	15	20	15	5	0	0	60	20
2020	Communications or public affairs	48	43	9	0	0	0	0	91	0
2020	Access to information and privacy	53	20	7	13	7	0	0	73	20
2020	Security	40	36	8	8	7	0	0	77	16
2020	Science and technology	35	34	10	10	9	2	0	71	18
2020	Library services	50	44	0	0	6	0	0	94	6
2020	Legal services	64	21	7	0	7	0	0	86	7
2020	Administration and operations	43	34	8	10	4	0	0	78	14
2020	Human resources	47	30	7	10	5	0	1	78	15
2020	Financial management	56	17	15	10	2	0	0	73	13
2020	Real property	47	37	16	0	0	0	0	84	0
2020	Information management	37	39	13	7	4	0	0	76	11
2020	Information technology	36	41	12	4	4	1	1	79	9
2020	Data sciences	54	31	0	8	8	0	0	85	15
2020	Policy	53	33	6	6	3	0	0	86	8
2020	Project management	44	36	8	4	8	0	0	80	12
2020	Other services to the public	38	27	19	4	8	4	0	68	12
2020	None of the above	41	34	7	13	5	0	0	75	18

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	8	54	23	15	0	0	0	62	15
2020	Compliance, inspection and enforcement	10	35	20	20	15	0	0	45	35
2020	Communications or public affairs	35	35	4	22	4	0	0	70	26
2020	Access to information and privacy	27	27	20	20	7	0	0	53	27
2020	Security	20	24	11	19	26	0	0	44	45
2020	Science and technology	10	18	14	25	32	0	0	29	57
2020	Library services	12	12	0	24	53	0	0	24	76
2020	Legal services	21	29	0	14	36	0	0	50	50
2020	Administration and operations	26	26	14	17	18	0	0	52	35
2020	Human resources	29	24	15	17	15	0	0	52	32
2020	Financial management	40	19	13	17	10	0	2	60	28
2020	Real property	30	40	15	5	10	0	0	70	15
2020	Information management	22	27	18	16	18	0	0	49	33
2020	Information technology	7	25	14	30	23	0	0	33	53
2020	Data sciences	15	8	0	23	54	0	0	23	77
2020	Policy	19	28	8	17	25	3	0	49	43
2020	Project management	36	20	12	12	20	0	0	56	32
2020	Other services to the public	15	23	12	15	35	0	0	38	50
2020	None of the above	16	20	15	27	22	0	0	36	49

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Security	20	46	15	13	6	0	1	66	18
2020	Science and technology	18	43	11	18	11	0	0	61	29
2020	Administration and operations	22	55	13	7	4	0	0	76	11
2020	Human resources	36	50	11	4	0	0	0	86	4
2020	Financial management	24	43	24	5	5	0	0	67	10
2020	Information management	0	50	10	30	10	0	0	50	40
2020	Information technology	16	51	12	16	5	0	0	67	21
2020	Policy	27	36	9	9	9	0	9	70	20
2020	None of the above	18	42	16	18	4	2	0	61	22

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)
2020	Security	48	53
2020	Science and technology	68	32
2020	Administration and operations	35	65
2020	Human resources	57	43
2020	Financial management	33	67
2020	Information management	30	70
2020	Information technology	74	26
2020	Policy	45	55
2020	None of the above	47	53

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Security	2	16	18	26	39	18	65
2020	Science and technology	0	11	11	42	37	11	79
2020	Administration and operations	0	16	11	53	21	16	74
2020	Human resources	0	13	6	50	31	13	81
2020	Information technology	3	19	9	22	47	22	69
2020	None of the above	4	12	23	35	27	15	62

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)
2020	Client contact centre	23	77
2020	Compliance, inspection and enforcement	0	100
2020	Communications or public affairs	13	87
2020	Access to information and privacy	20	80
2020	Security	7	93
2020	Science and technology	9	91
2020	Library services	0	100
2020	Legal services	14	86
2020	Administration and operations	7	93
2020	Human resources	5	95
2020	Financial management	8	92
2020	Real property	0	100
2020	Information management	6	94
2020	Information technology	9	91
2020	Data sciences	15	85
2020	Policy	3	97
2020	Project management	4	96
2020	Other services to the public	15	85
2020	None of the above	4	96

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)
2020	Client contact centre	15	85
2020	Compliance, inspection and enforcement	10	90
2020	Communications or public affairs	9	91
2020	Access to information and privacy	7	93
2020	Security	9	91
2020	Science and technology	12	88
2020	Library services	6	94
2020	Legal services	0	100
2020	Administration and operations	8	92
2020	Human resources	12	88
2020	Financial management	6	94
2020	Real property	5	95
2020	Information management	11	89
2020	Information technology	9	91
2020	Data sciences	17	83
2020	Policy	11	89
2020	Project management	12	88
2020	Other services to the public	19	81
2020	None of the above	8	92

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)
2020	Security	43	57
2020	Science and technology	50	50
2020	Administration and operations	53	47
2020	Human resources	50	50
2020	Information technology	50	50
2020	None of the above	69	31

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)
2020	Security	60	40
2020	Science and technology	67	33
2020	Administration and operations	82	18
2020	Human resources	75	25
2020	Information technology	75	25
2020	None of the above	75	25

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Security	52	29	14	5	0	81	5
2020	Administration and operations	50	36	0	7	7	86	14
2020	None of the above	8	42	42	8	0	50	8

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	46	23	23	0	0	0	8	75	0
2020	Compliance, inspection and enforcement	25	55	5	15	0	0	0	80	15
2020	Communications or public affairs	52	26	9	4	0	4	4	86	5
2020	Access to information and privacy	40	47	0	7	0	7	0	93	7
2020	Security	40	33	13	6	3	2	2	76	10
2020	Science and technology	39	32	16	7	1	4	1	75	8
2020	Library services	59	24	6	6	0	6	0	88	6
2020	Legal services	43	36	14	0	7	0	0	79	7
2020	Administration and operations	43	36	8	5	3	3	1	83	9
2020	Human resources	49	33	6	5	2	3	3	87	7
2020	Financial management	54	31	8	2	0	2	2	89	2
2020	Real property	55	25	5	5	5	5	0	84	11
2020	Information management	36	45	11	2	4	2	0	83	7
2020	Information technology	44	31	14	8	2	2	1	76	10
2020	Data sciences	62	23	15	0	0	0	0	85	0
2020	Policy	44	33	17	6	0	0	0	78	6
2020	Project management	64	16	8	4	4	4	0	83	8
2020	Other services to the public	44	28	16	0	8	0	4	75	8
2020	None of the above	35	35	9	8	3	6	5	78	12

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	15	62	23	0	80	20
2020	Compliance, inspection and enforcement	20	60	10	10	75	25
2020	Communications or public affairs	9	74	17	0	89	11
2020	Access to information and privacy	13	60	20	7	82	18
2020	Security	22	58	19	1	72	28
2020	Science and technology	38	41	21	0	52	48
2020	Library services	18	65	18	0	79	21
2020	Legal services	0	71	29	0	100	0
2020	Administration and operations	14	62	23	2	82	18
2020	Human resources	16	78	4	2	83	17
2020	Financial management	8	77	13	2	90	10
2020	Real property	10	80	10	0	89	11
2020	Information management	19	72	9	0	79	21
2020	Information technology	24	56	19	1	70	30
2020	Data sciences	8	69	15	8	90	10
2020	Policy	22	58	19	0	72	28
2020	Project management	20	64	16	0	76	24
2020	Other services to the public	23	46	19	12	67	33
2020	None of the above	13	64	22	1	83	17

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)
2020	Security	69	31
2020	Science and technology	56	44
2020	Administration and operations	59	41
2020	Human resources	65	35
2020	Information technology	61	39
2020	None of the above	69	31

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Security	24	24	19	20	11	0	2	49	32
2020	Science and technology	15	23	13	21	23	3	3	41	46
2020	Administration and operations	29	11	11	18	25	0	7	42	46
2020	Human resources	35	41	12	12	0	0	0	76	12
2020	Information technology	30	36	6	15	9	0	3	69	25
2020	None of the above	19	23	15	23	19	0	0	42	42

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Security	18	29	8	14	14	0	17	56	34
2020	Science and technology	15	26	18	21	10	3	8	46	34
2020	Administration and operations	25	14	11	14	14	4	18	50	36
2020	Human resources	18	12	18	12	12	0	29	42	33
2020	Information technology	30	27	9	9	0	0	24	76	12
2020	None of the above	8	27	15	15	19	0	15	41	41

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)
2020	Client contact centre	62	8	0	0	15	0	15	82	18
2020	Compliance, inspection and enforcement	55	20	5	5	0	0	15	88	6
2020	Communications or public affairs	83	0	0	0	4	0	13	95	5
2020	Access to information and privacy	40	7	13	13	0	0	27	64	18
2020	Security	60	15	6	3	2	2	11	87	6
2020	Science and technology	50	18	10	11	2	2	7	74	14
2020	Library services	76	6	0	6	6	0	6	88	13
2020	Legal services	50	21	7	7	0	0	14	83	8
2020	Administration and operations	55	11	6	5	2	2	19	84	9
2020	Human resources	58	10	13	4	2	0	13	78	7
2020	Financial management	54	17	13	4	2	2	8	79	7
2020	Real property	55	25	5	5	0	5	5	89	6
2020	Information management	49	17	11	6	4	0	13	76	12
2020	Information technology	51	23	13	5	1	1	5	80	6
2020	Data sciences	62	31	0	8	0	0	0	92	8
2020	Policy	61	6	11	6	6	0	11	75	13
2020	Project management	56	8	4	12	0	4	16	80	15
2020	Other services to the public	50	8	4	12	8	0	19	71	24
2020	None of the above	55	16	8	5	3	0	14	82	9

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Security Intelligence Service by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack