2020 Public Service Employee Survey Results for National Research Council Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	51	4	9	1	86	10	141
2020	CS-02	31	53	5	10	2	83	12	59
2020	CS-03	39	47	4	9	2	86	11	57
2020	CS-04	27	73	0	0	0	100	0	11

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	68	23	3	4	1	1	1	92	5	142
2020	CS-02	63	25	5	3	2	2	0	90	5	59
2020	CS-03	72	19	2	5	2	0	0	91	7	58
2020	CS-04	64	36	0	0	0	0	0	100	0	11
2017	CS	69	20	4	3	2	1	2	91	4	117
2017	CS-02	67	19	6	2	4	0	2	88	6	52
2017	CS-03	68	19	4	4	0	2	2	91	4	47

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	37	12	15	1	1	72	16	142
2020	CS-02	34	34	5	25	0	2	69	26	59
2020	CS-03	41	41	7	7	3	0	83	10	58
2020	CS-04	9	45	27	18	0	0	55	18	11
2019	CS	52	33	5	8	2	0	85	10	120
2019	CS-02	45	40	3	13	0	0	85	13	40
2019	CS-03	57	27	6	8	2	0	84	10	49
2019	CS-04	27	53	13	7	0	0	80	7	15
2017	CS	48	33	7	7	5	0	81	12	118
2017	CS-02	56	31	4	6	4	0	86	10	52
2017	CS-03	38	38	13	6	6	0	75	13	48

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	38	17	10	7	0	1	65	17	138
2020	CS-02	26	36	14	14	9	0	2	63	23	58
2020	CS-03	27	36	24	5	5	0	2	65	11	55
2020	CS-04	18	55	9	18	0	0	0	73	18	11
2019	CS	31	36	14	11	8	0	0	66	19	118
2019	CS-02	21	41	10	13	15	0	0	62	28	39
2019	CS-03	27	35	20	14	4	0	0	61	18	49
2019	CS-04	43	29	14	7	7	0	0	71	14	14
2018	CS	28	39	13	16	2	0	2	69	19	88
2018	CS-02	21	45	12	12	3	0	6	71	16	33
2018	CS-03	33	28	14	22	3	0	0	61	25	36
2017	CS	22	38	13	18	7	1	1	61	25	118
2017	CS-02	17	48	7	21	6	0	0	66	27	52
2017	CS-03	21	27	25	15	10	0	2	49	26	48

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	38	6	11	1	0	81	13	141
2020	CS-02	42	31	7	19	2	0	73	20	59
2020	CS-03	45	41	7	7	0	0	86	7	58
2019	CS	59	28	8	3	1	1	87	4	119
2019	CS-02	58	23	13	8	0	0	80	8	40
2019	CS-03	54	35	8	0	0	2	91	0	48
2019	CS-04	53	33	7	0	7	0	87	7	15
2017	CS	53	39	5	2	1	1	92	3	118
2017	CS-02	50	40	6	0	2	2	92	2	52
2017	CS-03	50	44	2	4	0	0	94	4	48

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	28	11	10	4	0	0	75	14	142
2020	CS-02	44	27	10	10	8	0	0	71	19	59
2020	CS-03	52	29	9	9	2	0	0	81	10	58
2020	CS-04	45	18	18	18	0	0	0	64	18	11
2019	CS	52	26	13	5	3	2	0	79	8	120
2019	CS-02	48	25	13	3	8	5	0	76	11	40
2019	CS-03	47	33	14	4	2	0	0	80	6	49
2019	CS-04	67	20	7	7	0	0	0	87	7	15
2018	CS	49	31	11	5	3	0	1	80	8	88
2018	CS-02	48	36	6	3	3	0	3	88	6	33
2018	CS-03	47	28	17	6	3	0	0	75	8	36
2017	CS	45	27	15	7	3	1	2	74	10	118
2017	CS-02	44	21	17	8	6	2	2	68	14	52
2017	CS-03	42	33	17	6	2	0	0	75	8	48

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	31	9	11	6	74	17	141
2020	CS-02	51	32	2	10	5	83	15	59
2020	CS-03	38	31	12	12	7	69	19	58
2019	CS	36	36	15	11	3	72	13	120
2019	CS-02	38	28	20	15	0	65	15	40
2019	CS-03	27	47	12	10	4	73	14	49
2019	CS-04	53	33	7	0	7	87	7	15
2018	CS	43	43	5	6	3	86	9	88
2018	CS-02	58	24	9	6	3	82	9	33
2018	CS-03	25	58	3	8	6	83	14	36
2017	CS	33	46	9	10	3	79	13	118
2017	CS-02	27	48	10	12	4	75	15	52
2017	CS-03	31	50	8	8	2	81	10	48

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	35	18	11	7	0	0	64	18	142
2020	CS-02	27	41	19	7	7	0	0	68	14	59
2020	CS-03	31	34	14	12	9	0	0	66	21	58
2020	CS-04	18	36	27	9	9	0	0	55	18	11
2019	CS	20	42	15	11	11	0	1	63	22	119
2019	CS-02	18	45	15	10	13	0	0	63	23	40
2019	CS-03	23	35	17	17	8	0	0	58	25	48
2019	CS-04	7	73	7	7	0	0	7	86	7	15
2018	CS	24	35	18	16	7	0	0	59	23	88
2018	CS-02	24	42	18	9	6	0	0	67	15	33
2018	CS-03	28	31	17	22	3	0	0	58	25	36
2017	CS	23	37	17	14	9	1	0	60	23	118
2017	CS-02	21	33	23	14	10	0	0	54	23	52
2017	CS-03	15	42	15	17	10	2	0	57	28	48

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	40	13	14	6	66	20	142
2020	CS-02	25	47	14	8	5	73	14	59
2020	CS-03	26	36	12	19	7	62	26	58
2020	CS-04	18	45	27	0	9	64	9	11
2019	CS	24	41	17	14	4	65	18	117
2019	CS-02	21	49	15	8	8	69	15	39
2019	CS-03	20	37	20	20	2	57	22	49
2019	CS-04	21	64	0	7	7	86	14	14
2018	CS	25	45	15	9	6	70	15	88
2018	CS-02	18	58	9	6	9	76	15	33
2018	CS-03	31	39	17	8	6	69	14	36
2017	CS	23	46	12	16	3	69	20	118
2017	CS-02	21	48	8	19	4	69	23	52
2017	CS-03	25	40	15	17	4	65	21	48

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	43	10	6	4	80	10	141
2020	CS-02	36	49	8	2	5	85	7	59
2020	CS-03	35	42	11	9	4	77	12	57
2020	CS-04	27	45	18	9	0	73	9	11
2019	CS	30	46	15	6	3	76	9	120
2019	CS-02	28	45	18	5	5	73	10	40
2019	CS-03	24	49	20	4	2	73	6	49
2019	CS-04	27	60	7	0	7	87	7	15
2018	CS	41	44	4	9	1	86	10	90
2018	CS-02	47	32	6	15	0	79	15	34
2018	CS-03	35	51	5	8	0	86	8	37
2017	CS	31	48	10	6	4	80	10	118
2017	CS-02	27	50	6	8	10	77	17	52
2017	CS-03	33	46	15	6	0	79	6	48

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	32	15	10	6	68	16	142
2020	CS-02	46	25	17	7	5	71	12	59
2020	CS-03	34	36	12	12	5	71	17	58
2020	CS-04	18	45	18	18	0	64	18	11
2019	CS	29	41	15	7	8	70	15	120
2019	CS-02	23	55	8	8	8	78	15	40
2019	CS-03	33	29	24	6	8	61	14	49
2019	CS-04	33	53	7	0	7	87	7	15
2018	CS	34	43	9	8	7	76	15	89
2018	CS-02	32	44	9	6	9	76	15	34
2018	CS-03	36	39	11	8	6	75	14	36
2017	CS	24	47	16	6	7	71	13	118
2017	CS-02	14	48	19	8	12	61	19	52
2017	CS-03	23	50	19	4	4	73	8	48

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	30	11	5	1	82	6	142
2020	CS-02	61	25	10	2	2	86	3	59
2020	CS-03	48	34	9	7	2	83	9	58
2020	CS-04	27	45	27	0	0	73	0	11
2019	CS	51	30	16	2	2	81	3	118
2019	CS-02	51	23	23	0	3	74	3	39
2019	CS-03	40	44	15	2	0	83	2	48
2019	CS-04	60	27	7	0	7	87	7	15
2018	CS	51	38	8	3	0	89	3	89
2018	CS-02	68	21	9	3	0	88	3	34
2018	CS-03	39	50	8	3	0	89	3	36
2017	CS	49	37	10	3	1	86	3	118
2017	CS-02	44	41	12	2	2	85	4	52
2017	CS-03	52	35	8	4	0	88	4	48

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	31	16	11	6	67	17	142
2020	CS-02	36	34	15	8	7	69	15	59
2020	CS-03	41	26	12	16	5	67	21	58
2020	CS-04	27	45	27	0	0	73	0	11
2019	CS	27	45	18	5	5	72	10	118
2019	CS-02	15	56	15	5	8	72	13	39
2019	CS-03	27	42	23	6	2	69	8	48
2019	CS-04	33	53	7	0	7	87	7	15
2018	CS	38	34	13	10	4	72	15	89
2018	CS-02	36	24	24	6	9	61	15	33
2018	CS-03	41	35	8	16	0	76	16	37
2017	CS	32	45	10	9	3	77	13	117
2017	CS-02	21	42	17	14	6	64	19	52
2017	CS-03	34	51	6	6	2	85	9	47

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	31	16	9	7	0	68	16	142
2020	CS-02	41	34	10	10	5	0	75	15	59
2020	CS-03	38	24	19	7	12	0	62	19	58
2020	CS-04	27	45	9	18	0	0	73	18	11
2019	CS	28	40	21	3	8	0	68	11	120
2019	CS-02	25	33	30	5	8	0	58	13	40
2019	CS-03	29	41	20	2	8	0	69	10	49
2019	CS-04	33	47	13	0	7	0	80	7	15
2018	CS	41	33	13	7	6	1	75	13	88
2018	CS-02	44	32	12	3	9	0	76	12	34
2018	CS-03	44	31	14	11	0	0	75	11	36
2017	CS	39	34	15	8	3	1	74	11	118
2017	CS-02	33	27	23	10	6	2	61	16	52
2017	CS-03	33	46	13	6	2	0	79	8	48

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	40	12	11	6	0	72	16	141
2020	CS-02	40	43	5	3	9	0	83	12	58
2020	CS-03	29	34	16	16	5	0	64	21	58
2020	CS-04	9	64	9	18	0	0	73	18	11
2019	CS	30	38	16	10	3	2	70	14	117
2019	CS-02	26	39	21	0	8	5	69	8	38
2019	CS-03	29	35	18	18	0	0	63	18	49
2019	CS-04	27	60	0	7	7	0	87	13	15
2018	CS	29	41	16	9	6	0	70	14	90
2018	CS-02	26	41	12	9	12	0	68	21	34
2018	CS-03	32	41	14	11	3	0	73	14	37
2017	CS	24	41	19	11	4	2	65	16	118
2017	CS-02	21	37	23	15	2	2	59	18	52
2017	CS-03	23	48	17	6	6	0	71	13	48

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	37	8	4	5	0	0	83	8	142
2020	CS-02	61	29	3	2	5	0	0	90	7	59
2020	CS-03	38	40	9	7	7	0	0	78	14	58
2020	CS-04	27	55	18	0	0	0	0	82	0	11
2019	CS	47	36	11	3	3	0	1	83	6	120
2019	CS-02	43	38	15	3	0	0	3	82	3	40
2019	CS-03	43	39	10	4	4	0	0	82	8	49
2019	CS-04	53	33	7	0	7	0	0	87	7	15
2018	CS	50	38	6	4	1	1	0	89	6	90
2018	CS-02	65	24	6	0	3	3	0	91	3	34
2018	CS-03	38	46	5	11	0	0	0	84	11	37
2017	CS	41	41	10	6	2	0	0	82	8	118
2017	CS-02	38	44	8	6	4	0	0	83	10	52
2017	CS-03	38	44	10	8	0	0	0	81	8	48

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	38	17	11	4	1	1	67	16	141
2020	CS-02	31	42	12	10	3	2	0	74	14	59
2020	CS-03	25	33	25	11	7	0	0	58	18	57
2020	CS-04	18	36	9	36	0	0	0	55	36	11
2019	CS	38	39	13	8	2	0	1	78	9	120
2019	CS-02	43	38	13	3	3	0	3	82	5	40
2019	CS-03	35	39	12	14	0	0	0	73	14	49
2019	CS-04	27	47	20	0	7	0	0	73	7	15
2018	CS	38	30	17	10	4	0	1	69	15	90
2018	CS-02	44	26	12	6	9	0	3	73	15	34
2018	CS-03	30	32	24	11	3	0	0	62	14	37
2017	CS	34	37	15	14	0	0	0	71	14	117
2017	CS-02	42	31	17	10	0	0	0	73	10	52
2017	CS-03	28	45	15	13	0	0	0	72	13	47

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	9	24	35	23	8	1	1	31	33	141
2020	CS-02	5	24	37	19	10	2	3	30	30	59
2020	CS-03	9	28	31	24	9	0	0	33	36	58
2019	CS	10	28	35	18	7	0	2	25	39	120
2019	CS-02	3	20	33	30	10	0	5	42	24	40
2019	CS-03	14	35	41	8	2	0	0	10	49	49
2019	CS-04	7	33	40	13	7	0	0	20	40	15
2018	CS	6	30	37	15	8	1	3	24	38	89
2018	CS-02	3	21	39	15	15	3	3	32	26	33
2018	CS-03	5	35	38	19	3	0	0	22	41	37
2017	CS	7	27	41	19	3	0	3	23	35	118
2017	CS-02	8	25	35	27	2	0	4	30	34	52
2017	CS-03	8	23	54	10	2	0	2	13	32	48

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	16	23	28	20	1	1	49	28	142
2020	CS-02	7	20	27	25	19	0	2	45	28	59
2020	CS-03	10	16	21	31	22	0	0	53	26	58
2020	CS-04	18	18	27	36	0	0	0	36	36	11
2019	CS	7	18	26	31	15	0	4	48	25	120
2019	CS-02	8	13	20	35	15	0	10	56	22	40
2019	CS-03	8	20	33	29	10	0	0	39	29	49
2019	CS-04	0	20	27	40	13	0	0	53	20	15
2018	CS	3	16	30	30	16	1	5	48	20	88
2018	CS-02	6	21	18	21	21	3	9	48	31	33
2018	CS-03	3	8	36	39	14	0	0	53	11	36
2017	CS	5	15	30	30	13	3	3	46	22	117
2017	CS-02	6	15	31	29	13	4	2	45	23	52
2017	CS-03	4	17	28	32	11	4	4	47	23	47

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	13	31	26	20	6	1	4	27	47	141
2020	CS-02	9	36	22	22	7	0	3	30	46	58
2020	CS-03	17	24	34	14	7	2	2	21	43	58
2020	CS-04	18	64	9	9	0	0	0	9	82	11
2019	CS	13	31	28	18	8	2	0	26	45	120
2019	CS-02	15	28	25	25	8	0	0	33	43	40
2019	CS-03	16	29	35	14	4	2	0	19	46	49
2019	CS-04	7	33	27	27	7	0	0	33	40	15
2018	CS	17	25	24	19	12	1	2	33	43	89
2018	CS-02	21	24	18	18	15	0	3	34	47	33
2018	CS-03	19	16	30	22	14	0	0	35	35	37
2017	CS	18	22	26	18	9	2	4	29	43	117
2017	CS-02	17	27	21	17	10	2	6	29	48	52
2017	CS-03	19	15	30	23	9	2	2	33	36	47

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	6	11	25	38	18	0	1	56	18	142
2020	CS-02	7	7	24	41	20	0	2	62	14	59
2020	CS-03	7	14	26	40	14	0	0	53	21	58
2020	CS-04	9	9	36	45	0	0	0	45	18	11
2019	CS	4	7	38	29	18	1	3	49	11	119
2019	CS-02	3	5	23	33	30	0	8	68	8	40
2019	CS-03	0	8	59	24	6	2	0	31	8	49
2019	CS-04	7	7	36	43	7	0	0	50	14	14
2018	CS	4	12	43	20	18	0	2	39	17	89
2018	CS-02	6	9	30	21	30	0	3	53	16	33
2018	CS-03	3	11	54	22	11	0	0	32	14	37
2017	CS	9	9	33	35	11	1	3	47	18	118
2017	CS-02	4	4	34	37	14	2	6	54	8	52
2017	CS-03	13	13	35	33	6	0	0	40	25	48

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	23	16	25	21	14	1	0	36	39	141
2020	CS-02	17	16	26	17	22	2	0	40	33	58
2020	CS-03	28	12	28	22	10	0	0	33	40	58
2020	CS-04	18	55	9	18	0	0	0	18	73	11
2019	CS	16	23	24	22	12	1	3	35	40	120
2019	CS-02	13	15	23	28	15	0	8	46	30	40
2019	CS-03	14	29	33	16	6	2	0	23	44	49
2019	CS-04	27	33	20	20	0	0	0	20	60	15
2018	CS	22	25	22	15	10	2	3	26	50	89
2018	CS-02	18	21	15	18	18	3	6	40	43	33
2018	CS-03	27	22	30	14	8	0	0	22	49	37
2017	CS	13	26	33	13	9	2	4	24	41	117
2017	CS-02	10	23	39	10	10	2	8	21	36	52
2017	CS-03	17	26	38	13	4	0	2	17	43	47

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	4	9	19	33	29	4	2	65	14	141
2020	CS-02	2	7	15	36	34	3	3	75	9	59
2020	CS-03	7	5	26	28	31	3	0	61	13	58
2020	CS-04	0	27	27	36	9	0	0	45	27	11
2019	CS	3	9	20	38	22	2	8	65	13	120
2019	CS-02	3	8	20	28	28	3	13	65	12	40
2019	CS-03	2	10	27	39	18	2	2	60	13	49
2019	CS-04	0	13	7	53	20	0	7	79	14	15
2018	CS	1	11	24	35	22	2	4	61	13	89
2018	CS-02	0	12	21	24	33	6	3	63	13	33
2018	CS-03	3	8	27	41	22	0	0	62	11	37
2017	CS	2	6	20	33	25	4	10	68	9	117
2017	CS-02	2	4	17	33	25	8	12	71	7	52
2017	CS-03	2	6	19	43	21	0	9	70	9	47

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	33	27	16	8	2	0	24	48	140
2020	CS-02	10	29	32	17	7	5	0	25	41	59
2020	CS-03	21	29	23	16	11	0	0	27	50	56
2020	CS-04	0	64	36	0	0	0	0	0	64	11
2019	CS	12	38	22	17	7	0	6	25	52	120
2019	CS-02	18	25	28	18	5	0	8	24	46	40
2019	CS-03	10	43	22	14	8	0	2	23	54	49
2019	CS-04	7	47	13	27	0	0	7	29	57	15
2018	CS	20	24	32	11	9	1	2	21	46	90
2018	CS-02	24	29	29	6	9	0	3	15	55	34
2018	CS-03	24	19	30	16	8	3	0	25	44	37
2017	CS	15	25	35	11	5	4	4	18	44	117
2017	CS-02	15	21	36	10	8	6	4	19	41	52
2017	CS-03	15	30	38	13	0	2	2	13	47	47

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	7	13	38	35	6	1	41	21	141
2020	CS-02	9	9	33	43	5	2	49	18	58
2020	CS-03	5	21	40	26	9	0	34	26	58
2020	CS-04	0	18	36	45	0	0	45	18	11
2019	CS	9	23	33	19	12	3	32	34	120
2019	CS-02	13	25	25	20	13	5	34	39	40
2019	CS-03	10	20	39	20	10	0	31	31	49
2019	CS-04	0	20	67	7	0	7	7	21	15

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	28	32	17	6	5	8	4	68	13	142
2020	CS-02	29	29	12	8	7	10	5	68	18	59
2020	CS-03	29	34	17	2	3	10	3	74	6	58
2020	CS-04	27	36	27	9	0	0	0	64	9	11
2019	CS	28	35	13	8	6	7	3	70	15	120
2019	CS-02	23	35	10	8	8	10	8	70	18	40
2019	CS-03	27	35	20	8	4	6	0	65	13	49
2019	CS-04	27	53	13	0	0	0	7	86	0	15
2018	CS	22	33	21	7	3	10	3	64	12	90
2018	CS-02	26	26	15	3	6	18	6	69	12	34
2018	CS-03	24	32	27	5	3	8	0	62	9	37
2017	CS	27	32	19	6	3	7	6	68	11	118
2017	CS-02	23	27	25	7	2	6	10	59	11	52
2017	CS-03	33	25	15	6	6	10	4	68	15	48

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	29	11	6	5	0	0	78	11	142
2020	CS-02	53	25	10	7	5	0	0	78	12	59
2020	CS-03	48	28	14	5	5	0	0	76	10	58
2020	CS-04	55	36	9	0	0	0	0	91	0	11
2019	CS	55	24	7	6	6	2	1	81	12	120
2019	CS-02	55	25	3	3	10	5	0	84	13	40
2019	CS-03	47	27	12	8	4	0	2	75	13	49
2019	CS-04	73	27	0	0	0	0	0	100	0	15
2018	CS	49	28	8	9	6	1	0	78	15	90
2018	CS-02	50	24	9	3	12	3	0	76	15	34
2018	CS-03	46	30	5	19	0	0	0	76	19	37
2017	CS	48	27	9	9	4	0	2	77	14	118
2017	CS-02	48	21	14	11	4	0	2	71	15	52
2017	CS-03	46	31	4	10	6	0	2	79	17	48

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	61	28	6	1	3	0	89	4	142
2020	CS-02	64	24	8	0	3	0	88	3	59
2020	CS-03	62	28	5	3	2	0	90	5	58
2020	CS-04	45	45	9	0	0	0	91	0	11
2019	CS	53	35	8	3	1	0	88	4	120
2019	CS-02	55	30	10	5	0	0	85	5	40
2019	CS-03	51	35	8	4	2	0	86	6	49
2019	CS-04	53	40	7	0	0	0	93	0	15
2018	CS	51	31	10	4	2	1	83	7	90
2018	CS-02	50	26	12	3	6	3	79	9	34
2018	CS-03	57	27	8	8	0	0	84	8	37
2017	CS	50	35	12	3	0	0	85	3	116
2017	CS-02	50	37	12	2	0	0	86	2	52
2017	CS-03	51	34	11	4	0	0	85	4	47

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	40	8	5	1	1	86	6	140
2020	CS-02	56	27	7	8	2	0	83	10	59
2020	CS-03	42	46	7	4	0	2	89	4	57
2019	CS	45	37	14	3	0	1	82	3	120
2019	CS-02	38	38	20	3	0	3	77	3	40
2019	CS-03	45	37	14	4	0	0	82	4	49
2019	CS-04	47	53	0	0	0	0	100	0	15
2018	CS	43	40	9	2	3	2	85	6	89
2018	CS-02	45	27	12	3	6	6	77	10	33
2018	CS-03	46	46	5	3	0	0	92	3	37

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	20	13	4	4	7	3	78	8	142
2020	CS-02	51	15	15	5	7	3	3	71	13	59
2020	CS-03	50	22	12	3	2	9	2	81	6	58
2020	CS-04	45	45	9	0	0	0	0	91	0	11

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	33	11	5	4	0	2	80	9	140
2020	CS-02	52	29	9	3	3	0	3	84	7	58
2020	CS-03	43	34	9	7	5	0	2	79	12	58
2019	CS	45	31	15	3	3	3	1	79	5	119
2019	CS-02	35	30	18	5	3	8	3	72	8	40
2019	CS-03	45	33	18	2	2	0	0	78	4	49
2019	CS-04	57	43	0	0	0	0	0	100	0	14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	40	33	16	7	4	0	0	73	11	142
2020	CS-02	47	32	15	3	2	0	0	80	5	59
2020	CS-03	34	36	12	10	7	0	0	71	17	58
2020	CS-04	36	36	18	9	0	0	0	73	9	11
2019	CS	39	37	13	8	3	1	0	76	11	119
2019	CS-02	35	35	15	8	5	3	0	72	13	40
2019	CS-03	37	35	12	14	2	0	0	71	16	49
2019	CS-04	29	64	7	0	0	0	0	93	0	14
2018	CS	42	24	18	15	2	0	0	65	17	89
2018	CS-02	44	21	18	12	6	0	0	65	18	34
2018	CS-03	43	24	14	19	0	0	0	68	19	37
2017	CS	35	36	15	9	3	1	1	72	13	117
2017	CS-02	37	27	17	13	4	0	2	65	17	52
2017	CS-03	29	44	17	6	4	0	0	73	10	48

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	31	10	4	6	2	80	10	141
2020	CS-02	56	27	8	2	5	2	84	7	59
2020	CS-03	47	25	14	5	7	2	73	13	57
2020	CS-04	18	82	0	0	0	0	100	0	11

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	29	8	8	2	1	1	81	11	142
2020	CS-02	59	25	3	8	2	0	2	86	10	59
2020	CS-03	45	29	12	9	3	2	0	75	12	58
2020	CS-04	36	55	9	0	0	0	0	91	0	11
2019	CS	43	35	11	7	3	1	0	79	10	120
2019	CS-02	43	35	10	5	5	3	0	79	10	40
2019	CS-03	39	35	10	12	4	0	0	73	16	49
2019	CS-04	40	53	7	0	0	0	0	93	0	15
2018	CS	46	33	4	11	6	0	0	79	17	89
2018	CS-02	56	21	3	9	12	0	0	76	21	34
2018	CS-03	41	35	8	14	3	0	0	76	16	37
2017	CS	42	40	7	7	3	1	0	83	9	118
2017	CS-02	42	33	11	10	4	0	0	75	14	52
2017	CS-03	38	50	4	4	2	2	0	89	6	48

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	32	68	142
2020	CS-02	36	64	59
2020	CS-03	36	64	58
2020	CS-04	18	82	11

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	58	21	6	1	1	6	6	91	2	142
2020	CS-02	63	15	5	2	2	3	10	90	4	59
2020	CS-03	59	24	5	0	2	9	2	92	2	58
2020	CS-04	55	45	0	0	0	0	0	100	0	11

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	26	8	6	3	0	83	8	142
2020	CS-02	71	17	7	3	2	0	88	5	59
2020	CS-03	50	33	7	5	5	0	83	10	58
2020	CS-04	45	36	9	9	0	0	82	9	11
2019	CS	53	30	10	3	4	0	83	8	120
2019	CS-02	53	28	8	5	8	0	80	13	40
2019	CS-03	53	22	16	4	4	0	76	8	49
2019	CS-04	33	60	7	0	0	0	93	0	15
2018	CS	51	25	12	7	6	0	75	12	89
2018	CS-02	56	15	12	9	9	0	71	18	34
2018	CS-03	49	27	11	8	5	0	76	14	37
2017	CS	52	31	6	5	5	1	84	10	118
2017	CS-02	52	21	9	10	8	0	73	17	52
2017	CS-03	44	46	4	0	4	2	91	4	48

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	27	12	9	1	8	0	75	12	142
2020	CS-02	46	24	10	8	2	10	0	77	11	59
2020	CS-03	43	22	16	10	0	9	0	72	11	58
2020	CS-04	36	36	9	18	0	0	0	73	18	11
2019	CS	35	32	17	3	3	10	0	74	7	120
2019	CS-02	35	20	20	5	3	18	0	67	9	40
2019	CS-03	33	33	22	2	4	6	0	70	7	49
2019	CS-04	40	40	7	0	0	13	0	92	0	15
2018	CS	29	42	11	2	4	10	1	80	8	89
2018	CS-02	26	41	12	6	3	12	0	77	10	34
2018	CS-03	35	35	16	0	5	8	0	76	6	37
2017	CS	29	32	21	3	1	13	2	71	4	118
2017	CS-02	27	29	17	4	2	17	4	71	7	52
2017	CS-03	31	29	31	0	0	8	0	66	0	48

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	39	17	9	6	2	0	67	16	142
2020	CS-02	27	37	12	10	10	3	0	67	21	59
2020	CS-03	29	36	21	9	3	2	0	67	12	58
2020	CS-04	18	55	9	9	9	0	0	73	18	11
2019	CS	25	37	17	11	6	4	1	65	18	120
2019	CS-02	28	30	15	8	8	10	3	66	17	40
2019	CS-03	18	37	20	16	6	2	0	56	23	49
2019	CS-04	27	40	27	7	0	0	0	67	7	15
2018	CS	27	35	20	7	7	3	1	65	14	89
2018	CS-02	30	33	18	3	12	3	0	66	16	33
2018	CS-03	30	35	16	14	3	3	0	67	17	37
2017	CS	21	41	21	11	1	4	1	65	13	118
2017	CS-02	19	41	17	12	2	7	2	66	15	52
2017	CS-03	21	40	23	15	0	2	0	62	15	48

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	23	33	17	15	8	4	0	58	24	142
2020	CS-02	24	31	17	14	10	5	0	57	25	59
2020	CS-03	24	33	19	16	7	2	0	58	23	58
2020	CS-04	9	45	18	27	0	0	0	55	27	11
2019	CS	12	28	28	18	7	8	0	43	26	120
2019	CS-02	13	30	20	15	8	15	0	50	26	40
2019	CS-03	10	27	33	20	6	4	0	38	28	49
2019	CS-04	0	33	33	20	7	7	0	36	29	15
2018	CS	17	31	17	16	9	10	1	54	28	90
2018	CS-02	18	32	6	21	9	15	0	59	34	34
2018	CS-03	19	35	14	11	11	11	0	61	24	37
2017	CS	12	23	30	22	2	11	1	39	27	118
2017	CS-02	8	23	27	21	2	17	2	38	29	52
2017	CS-03	15	19	31	27	2	6	0	36	31	48

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	37	18	17	7	3	0	57	25	142
2020	CS-02	17	41	22	8	12	0	0	58	20	59
2020	CS-03	22	34	12	19	5	7	0	61	26	58
2020	CS-04	18	36	9	36	0	0	0	55	36	11
2019	CS	14	28	23	21	9	4	0	44	31	120
2019	CS-02	15	25	18	20	13	10	0	44	36	40
2019	CS-03	14	33	22	22	8	0	0	47	31	49
2019	CS-04	0	27	27	33	7	7	0	29	43	15
2018	CS	14	30	24	16	12	3	0	46	29	90
2018	CS-02	15	29	21	21	15	0	0	44	35	34
2018	CS-03	14	35	22	14	11	5	0	51	26	37
2017	CS	13	30	25	21	4	7	1	46	27	118
2017	CS-02	10	31	19	23	6	10	2	46	32	52
2017	CS-03	10	31	27	23	4	4	0	43	28	48

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	30	13	4	3	4	2	78	8	142
2020	CS-02	47	34	10	7	0	2	0	83	7	59
2020	CS-03	45	26	14	2	3	7	3	79	6	58
2020	CS-04	36	27	18	9	0	9	0	70	10	11
2019	CS	48	28	12	5	1	7	1	81	6	120
2019	CS-02	60	18	15	0	0	8	0	84	0	40
2019	CS-03	41	37	6	6	2	6	2	84	9	49
2019	CS-04	40	33	7	7	0	13	0	85	8	15

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	37	16	11	1	3	1	71	12	142
2020	CS-02	32	34	15	14	2	3	0	68	16	59
2020	CS-03	29	41	19	5	0	3	2	75	5	58
2020	CS-04	27	27	9	27	9	0	0	55	36	11
2019	CS	27	42	18	8	3	2	0	71	11	118
2019	CS-02	25	40	18	10	5	3	0	67	15	40
2019	CS-03	27	40	21	8	2	2	0	68	11	48
2019	CS-04	14	57	21	7	0	0	0	71	7	14
2018	CS	30	48	14	7	1	1	0	78	8	88
2018	CS-02	33	45	9	6	3	3	0	81	9	33
2018	CS-03	28	53	17	3	0	0	0	81	3	36
2017	CS	20	41	22	14	2	2	0	61	16	116
2017	CS-02	17	41	25	10	4	4	0	60	14	52
2017	CS-03	17	43	20	20	0	0	0	61	20	46

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	18	30	23	16	7	5	1	51	24	141
2020	CS-02	20	36	20	14	5	5	0	59	20	59
2020	CS-03	17	28	24	17	9	3	2	47	27	58
2019	CS	13	26	30	19	7	4	0	41	27	119
2019	CS-02	5	33	30	18	8	8	0	41	27	40
2019	CS-03	17	23	27	23	8	2	0	40	32	48
2019	CS-04	0	27	40	27	0	7	0	29	29	15

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	33	17	11	1	6	2	68	14	141
2020	CS-02	34	27	19	10	0	8	2	68	11	59
2020	CS-03	26	40	16	9	2	4	4	72	11	57
2020	CS-04	18	36	18	27	0	0	0	55	27	11
2019	CS	26	34	14	11	8	7	1	65	20	119
2019	CS-02	20	33	10	10	15	10	3	60	29	40
2019	CS-03	31	25	23	13	2	6	0	60	16	48
2019	CS-04	13	60	7	13	0	7	0	79	14	15
2018	CS	36	33	10	10	6	5	0	73	17	88
2018	CS-02	44	29	3	6	12	6	0	78	19	34
2018	CS-03	36	31	17	14	0	3	0	69	14	36
2017	CS	22	43	16	11	3	5	0	69	14	117
2017	CS-02	19	44	12	9	4	12	0	72	15	52
2017	CS-03	19	44	21	15	2	0	0	63	17	48

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	34	40	16	6	1	1	1	75	8	140
2020	CS-02	38	34	17	3	3	3	0	75	7	58
2020	CS-03	36	41	16	5	0	0	2	79	5	58
2020	CS-04	18	55	9	18	0	0	0	73	18	11
2019	CS	30	33	15	11	4	6	1	68	16	119
2019	CS-02	33	23	15	13	8	10	0	61	22	40
2019	CS-03	33	29	21	8	2	4	2	67	11	48
2019	CS-04	7	67	7	13	0	7	0	79	14	15
2018	CS	36	38	18	1	3	3	0	77	5	89
2018	CS-02	38	38	15	3	3	3	0	79	6	34
2018	CS-03	36	42	17	0	3	3	0	80	3	36

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	21	21	11	7	11	1	54	21	140
2020	CS-02	32	19	20	8	7	12	2	59	18	59
2020	CS-03	28	21	19	16	7	9	0	54	25	57
2020	CS-04	18	27	36	9	0	9	0	50	10	11
2019	CS	19	25	16	9	9	19	2	56	23	119
2019	CS-02	23	20	5	10	13	28	3	61	32	40
2019	CS-03	17	25	17	15	8	19	0	51	28	48
2019	CS-04	7	47	27	0	0	20	0	67	0	15
2018	CS	23	18	22	15	9	13	1	47	28	88
2018	CS-02	24	15	15	12	12	21	3	50	31	34
2018	CS-03	22	25	25	11	8	8	0	52	21	36
2017	CS	13	23	22	8	13	21	1	46	26	118
2017	CS-02	12	21	17	6	15	27	2	46	30	52
2017	CS-03	8	27	29	8	10	17	0	43	23	48

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	21	33	21	15	7	4	56	23	141
2020	CS-02	25	32	12	22	3	5	61	27	59
2020	CS-03	18	35	26	7	11	4	55	18	57
2020	CS-04	18	45	27	9	0	0	64	9	11
2019	CS	18	42	12	17	7	4	63	25	119
2019	CS-02	15	35	15	18	10	8	54	30	40
2019	CS-03	19	38	13	23	4	4	59	28	48
2019	CS-04	20	73	0	7	0	0	93	7	15
2018	CS	25	33	16	13	10	3	60	24	88
2018	CS-02	26	32	12	15	9	6	63	25	34
2018	CS-03	25	25	25	14	11	0	50	25	36
2017	CS	18	43	13	14	10	2	62	25	118
2017	CS-02	15	46	14	15	10	0	62	25	52
2017	CS-03	13	44	10	19	13	2	57	32	48

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	29	20	17	18	2	1	44	36	142
2020	CS-02	17	25	19	22	15	2	0	43	38	59
2020	CS-03	9	29	22	14	22	2	2	39	38	58
2020	CS-04	27	45	9	9	0	9	0	80	10	11
2019	CS	21	27	14	14	19	3	1	50	35	119
2019	CS-02	10	13	20	30	18	8	3	25	53	40
2019	CS-03	19	33	13	10	23	2	0	53	34	48
2019	CS-04	33	47	7	0	13	0	0	80	13	15
2018	CS	25	17	11	17	23	5	2	45	43	88
2018	CS-02	24	9	9	21	24	9	3	38	52	33
2018	CS-03	22	25	11	17	19	3	3	50	38	36
2017	CS	12	24	14	20	26	4	0	37	49	118
2017	CS-02	8	19	19	17	31	6	0	29	51	52
2017	CS-03	8	23	8	27	29	4	0	33	59	48

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	61	24	8	4	1	1	1	88	4	142
2020	CS-02	56	20	12	5	0	3	3	82	5	59
2020	CS-03	64	26	7	2	2	0	0	90	3	58
2020	CS-04	64	27	0	9	0	0	0	91	9	11
2019	CS	60	20	9	5	2	0	3	83	7	118
2019	CS-02	68	15	3	5	3	0	8	89	8	40
2019	CS-03	50	31	10	4	2	0	2	83	6	48
2019	CS-04	53	13	27	7	0	0	0	67	7	15

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	25	18	6	6	1	1	70	12	142
2020	CS-02	42	14	29	7	7	0	2	57	14	59
2020	CS-03	48	31	10	3	5	2	0	81	9	58
2020	CS-04	36	36	9	18	0	0	0	73	18	11
2019	CS	53	14	20	8	4	1	1	67	12	118
2019	CS-02	45	13	20	10	8	3	3	61	18	40
2019	CS-03	46	15	29	8	2	0	0	60	10	48
2019	CS-04	80	13	7	0	0	0	0	93	0	15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	82	4	4	3	3	1	4	90	6	142
2020	CS-02	78	0	5	5	3	2	7	85	9	59
2020	CS-03	86	7	2	2	2	2	0	95	4	58
2020	CS-04	82	9	0	0	0	0	9	100	0	11
2019	CS	74	11	1	3	4	6	2	92	7	117
2019	CS-02	65	15	3	5	3	8	3	89	8	40
2019	CS-03	79	11	0	0	6	2	2	93	7	47
2019	CS-04	80	13	0	0	0	7	0	100	0	15

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	77	9	6	1	1	3	3	92	2	141
2020	CS-02	67	10	12	2	3	3	2	82	5	58
2020	CS-03	84	9	0	0	0	3	3	100	0	58
2020	CS-04	73	9	9	0	0	0	9	90	0	11
2019	CS	79	6	3	1	2	2	7	93	3	117
2019	CS-02	73	3	10	3	3	0	10	83	6	40
2019	CS-03	81	9	0	0	2	4	4	98	2	47
2019	CS-04	80	13	0	0	0	0	7	100	0	15

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	26	39	15	14	3	3	0	67	17	142
2020	CS-02	31	37	14	14	2	3	0	70	16	59
2020	CS-03	24	38	17	12	5	3	0	64	18	58
2020	CS-04	9	73	0	18	0	0	0	82	18	11
2019	CS	27	44	18	6	3	3	0	73	9	120
2019	CS-02	30	33	13	10	8	8	0	68	19	40
2019	CS-03	18	53	22	6	0	0	0	71	6	49
2019	CS-04	13	73	13	0	0	0	0	87	0	15
2018	CS	27	45	9	6	5	7	1	79	11	88
2018	CS-02	30	30	12	6	6	15	0	71	14	33
2018	CS-03	25	53	8	8	3	0	3	80	11	36
2017	CS	25	38	19	10	6	2	0	64	17	118
2017	CS-02	17	37	23	8	12	3	0	56	20	52
2017	CS-03	27	38	17	17	2	0	0	65	19	48

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	32	9	6	3	1	1	81	9	142
2020	CS-02	53	29	7	5	3	3	0	84	9	59
2020	CS-03	45	34	12	5	3	0	0	79	9	58
2020	CS-04	27	55	0	18	0	0	0	82	18	11
2019	CS	41	39	12	4	3	2	0	81	7	120
2019	CS-02	48	30	10	8	3	3	0	79	10	40
2019	CS-03	29	51	12	4	2	2	0	81	6	49
2019	CS-04	33	60	7	0	0	0	0	93	0	15
2018	CS	43	34	10	7	3	2	0	79	10	88
2018	CS-02	53	24	12	3	6	3	0	79	9	34
2018	CS-03	36	42	11	8	3	0	0	78	11	36
2017	CS	46	37	9	4	1	2	0	85	5	118
2017	CS-02	42	37	15	4	0	2	0	80	4	52
2017	CS-03	46	42	4	6	2	0	0	88	8	48

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	34	15	4	1	6	2	78	5	141
2020	CS-02	41	34	12	3	2	8	0	81	6	59
2020	CS-03	38	34	17	3	0	3	3	78	4	58
2020	CS-04	27	45	9	9	0	9	0	80	10	11
2019	CS	39	36	13	5	2	3	3	80	7	119
2019	CS-02	45	28	13	8	3	3	3	76	11	40
2019	CS-03	29	48	15	2	2	2	2	80	4	48
2019	CS-04	27	47	13	7	0	7	0	79	7	15
2018	CS	38	34	20	2	1	3	1	75	4	88
2018	CS-02	38	24	32	0	3	3	0	64	3	34
2018	CS-03	39	44	8	6	0	3	0	86	6	36
2017	CS	42	29	16	2	2	9	1	78	4	118
2017	CS-02	41	27	19	2	0	10	2	76	2	52
2017	CS-03	42	29	15	2	4	8	0	77	7	48

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	32	18	8	1	10	2	70	10	142
2020	CS-02	32	29	14	7	2	17	0	73	10	59
2020	CS-03	26	36	21	10	0	3	3	67	11	58
2020	CS-04	27	36	18	9	0	9	0	70	10	11

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	27	11	8	1	5	3	78	10	142
2020	CS-02	41	25	14	8	2	8	2	74	11	59
2020	CS-03	50	24	10	9	2	2	3	78	11	58
2020	CS-04	36	55	0	9	0	0	0	91	9	11

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	30	7	6	1	85	8	142
2020	CS-02	56	27	8	7	2	83	8	59
2020	CS-03	53	33	5	9	0	86	9	58
2020	CS-04	55	36	9	0	0	91	0	11
2019	CS	61	29	4	3	3	90	6	120
2019	CS-02	58	33	0	5	5	90	10	40
2019	CS-03	53	39	6	2	0	92	2	49
2019	CS-04	73	20	7	0	0	93	0	15
2018	CS	52	37	6	3	2	89	6	87
2018	CS-02	55	27	9	3	6	82	9	33
2018	CS-03	47	47	3	3	0	94	3	36
2017	CS	53	39	5	3	1	91	3	117
2017	CS-02	52	35	8	4	2	86	6	52
2017	CS-03	49	47	2	2	0	96	2	47

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	26	18	5	1	76	6	142
2020	CS-02	56	25	12	5	2	81	7	59
2020	CS-03	45	28	21	5	2	72	7	58
2020	CS-04	45	27	27	0	0	73	0	11
2019	CS	51	28	13	5	3	79	8	120
2019	CS-02	50	23	15	8	5	73	13	40
2019	CS-03	33	45	14	6	2	78	8	49
2019	CS-04	80	13	7	0	0	93	0	15
2018	CS	51	26	14	5	5	77	9	87
2018	CS-02	64	18	9	3	6	82	9	33
2018	CS-03	36	33	19	6	6	69	11	36
2017	CS	43	36	12	8	2	79	9	118
2017	CS-02	39	34	14	10	4	73	14	52
2017	CS-03	46	33	13	8	0	79	8	48

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	31	14	9	1	1	76	10	141
2020	CS-02	47	34	9	5	3	2	82	9	58
2020	CS-03	43	29	16	12	0	0	72	12	58
2020	CS-04	45	27	18	9	0	0	73	9	11
2019	CS	43	30	15	8	4	0	73	12	120
2019	CS-02	35	33	18	10	5	0	68	15	40
2019	CS-03	31	39	18	10	2	0	69	12	49
2019	CS-04	73	13	13	0	0	0	87	0	15
2018	CS	44	36	10	5	3	1	82	8	88
2018	CS-02	53	26	9	3	6	3	82	9	34
2018	CS-03	36	42	14	6	3	0	78	8	36
2017	CS	37	40	18	3	2	1	78	4	118
2017	CS-02	31	34	27	4	2	2	67	6	52
2017	CS-03	38	46	13	2	2	0	83	4	48

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	21	15	8	4	4	72	13	142
2020	CS-02	53	17	17	8	3	2	71	12	59
2020	CS-03	45	22	14	9	3	7	72	13	58
2020	CS-04	45	36	9	0	9	0	82	9	11
2019	CS	43	27	14	11	3	3	72	14	118
2019	CS-02	39	29	11	18	0	3	70	19	38
2019	CS-03	31	37	16	6	6	4	70	13	49
2019	CS-04	60	13	20	7	0	0	73	7	15
2018	CS	47	23	16	7	7	1	70	14	88
2018	CS-02	62	12	12	12	3	0	74	15	34
2018	CS-03	33	33	19	0	11	3	69	11	36
2017	CS	42	29	15	6	3	5	75	9	118
2017	CS-02	39	31	14	6	4	8	75	10	52
2017	CS-03	44	27	17	8	2	2	72	11	48

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	CS	14	58	28	142
2020	CS-02	10	64	25	59
2020	CS-03	16	55	29	58
2020	CS-04	9	55	36	11
2019	CS	18	53	29	120
2019	CS-02	10	53	38	40
2019	CS-03	16	53	31	49
2019	CS-04	27	60	13	15
2018	CS	18	58	24	88
2018	CS-02	15	65	21	34
2018	CS-03	14	54	31	35
2017	CS	14	65	21	118
2017	CS-02	17	63	19	52
2017	CS-03	10	67	23	48

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	Other (%)	Total responses
2020	CS	25	5	55	15	0	20
2019	CS	32	23	32	9	5	22
2018	CS	25	31	31	0	13	16
2017	CS	31	25	19	19	6	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	8	92	142
2020	CS-02	8	92	59
2020	CS-03	9	91	58
2020	CS-04	0	100	11
2019	CS	7	93	120
2019	CS-01	0	100	11
2019	CS-02	13	88	40
2018	CS	7	93	88

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	55	45	11

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	55	45	11

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	0	100	11

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	0	100	11

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	0	100	11

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	45	55	11

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	55	45	11

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	0	100	11

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	0	100	11

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	55	45	11

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	45	55	11

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	18	14	18	6	3	30	10	54	15	141
2020	CS-02	15	14	15	10	3	31	12	50	24	59
2020	CS-03	21	12	26	4	2	26	9	51	8	57
2020	CS-04	18	27	9	0	0	36	9	83	0	11
2019	CS	17	11	23	5	5	30	10	46	17	120
2019	CS-02	20	10	18	8	5	30	10	50	21	40
2019	CS-03	12	8	27	4	6	29	14	36	18	49
2019	CS-04	7	20	33	0	0	33	7	44	0	15
2018	CS	11	16	16	8	3	31	15	50	21	89
2018	CS-02	3	9	15	6	3	44	21	33	25	34
2018	CS-03	14	17	19	11	3	28	8	48	22	36
2017	CS	19	11	22	3	3	30	12	51	12	118
2017	CS-02	15	12	17	4	6	29	17	50	18	52
2017	CS-03	23	6	27	4	2	31	6	47	10	48

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	31	13	6	3	11	2	76	10	142
2020	CS-02	39	25	8	8	3	14	2	76	14	59
2020	CS-03	34	29	17	5	2	9	3	73	8	58
2020	CS-04	27	45	18	0	0	9	0	80	0	11
2019	CS	32	28	20	3	3	14	0	70	7	120
2019	CS-02	30	20	18	5	5	23	0	65	13	40
2019	CS-03	27	33	22	2	4	12	0	67	7	49
2019	CS-04	20	53	20	0	0	7	0	79	0	15
2018	CS	28	31	18	8	2	10	2	68	12	89
2018	CS-02	21	29	24	6	6	12	3	59	14	34
2018	CS-03	36	31	17	8	0	8	0	73	9	36
2017	CS	30	28	18	5	2	17	1	70	8	118
2017	CS-02	27	27	17	3	4	19	2	69	9	52
2017	CS-03	31	33	17	8	0	10	0	72	9	48

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	6	94	141
2020	CS-01	0	100	10
2020	CS-04	0	100	11
2019	CS	8	93	120
2019	CS-02	13	88	40
2019	CS-04	0	100	15

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	21	16	13	5	4	32	10	62	15	141
2020	CS-02	19	16	9	9	5	31	12	61	24	58
2020	CS-03	22	12	22	3	2	29	9	56	8	58
2020	CS-04	27	27	0	0	0	36	9	100	0	11
2019	CS	15	16	18	3	5	33	9	54	14	120
2019	CS-02	13	15	18	5	5	35	10	50	18	40
2019	CS-03	10	14	22	2	6	33	12	44	15	49
2019	CS-04	7	33	20	0	0	33	7	67	0	15
2018	CS	15	16	24	1	3	31	10	52	8	89
2018	CS-02	9	9	26	0	6	32	18	35	12	34
2018	CS-03	17	19	25	3	0	33	3	57	4	36
2017	CS	19	14	20	1	0	36	9	61	2	118
2017	CS-02	14	15	21	2	0	36	12	56	4	52
2017	CS-03	23	13	25	0	0	35	4	59	0	48

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	33	11	6	3	9	1	79	9	142
2020	CS-02	44	29	5	8	3	10	0	81	13	59
2020	CS-03	34	33	16	5	2	7	3	75	8	58
2020	CS-04	36	45	9	0	0	9	0	90	0	11
2019	CS	33	30	14	3	4	16	0	74	9	120
2019	CS-02	28	25	15	3	5	25	0	70	10	40
2019	CS-03	29	29	20	4	4	14	0	67	10	49
2019	CS-04	33	53	0	0	0	13	0	100	0	15
2018	CS	33	26	26	0	5	10	0	66	5	88
2018	CS-02	38	9	38	0	6	9	0	52	6	34
2018	CS-03	34	31	23	0	3	9	0	72	3	35
2017	CS	32	25	20	2	0	20	2	72	2	118
2017	CS-02	27	19	25	2	0	23	4	63	2	52
2017	CS-03	33	31	17	2	0	17	0	78	3	48

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	35	11	15	2	71	18	142
2020	CS-02	34	31	14	19	3	64	22	59
2020	CS-03	26	47	10	16	2	72	17	58
2020	CS-04	73	9	9	9	0	82	9	11

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	30	8	11	4	0	0	77	15	141
2020	CS-02	50	26	7	14	3	0	0	76	17	58
2020	CS-03	41	36	9	10	3	0	0	78	14	58
2020	CS-04	73	27	0	0	0	0	0	100	0	11
2019	CS	52	28	11	4	4	0	1	81	8	120
2019	CS-02	58	28	8	3	3	0	3	87	5	40
2019	CS-03	39	31	20	6	4	0	0	69	10	49
2019	CS-04	73	27	0	0	0	0	0	100	0	15
2018	CS	44	26	16	9	6	0	0	70	15	89
2018	CS-02	44	26	9	12	9	0	0	71	21	34
2018	CS-03	47	22	22	6	3	0	0	69	8	36
2017	CS	49	30	10	5	4	1	1	80	10	117
2017	CS-02	54	25	10	2	6	2	2	82	8	52
2017	CS-03	36	36	15	9	4	0	0	72	13	47

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	23	32	18	15	13	0	0	55	27	142
2020	CS-02	27	34	17	14	8	0	0	61	22	59
2020	CS-03	19	33	16	14	19	0	0	52	33	58
2020	CS-04	9	27	27	27	9	0	0	36	36	11
2019	CS	21	35	29	9	5	0	1	56	14	120
2019	CS-02	28	43	20	5	3	0	3	72	8	40
2019	CS-03	10	41	33	8	8	0	0	51	16	49
2019	CS-04	27	7	47	20	0	0	0	33	20	15
2018	CS	18	29	28	13	11	0	0	47	25	89
2018	CS-02	24	32	26	9	9	0	0	56	18	34
2018	CS-03	17	28	28	17	11	0	0	44	28	36
2017	CS	13	32	30	22	3	1	0	45	25	117
2017	CS-02	10	38	25	25	0	2	0	49	26	52
2017	CS-03	11	23	43	19	4	0	0	34	23	47

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	31	16	8	7	0	1	68	16	142
2020	CS-02	42	25	20	8	3	0	0	68	12	59
2020	CS-03	28	41	10	10	10	0	0	69	21	58
2020	CS-04	36	18	36	0	9	0	0	55	9	11
2019	CS	37	29	24	3	4	0	3	68	7	117
2019	CS-02	46	28	10	3	3	0	10	83	6	39
2019	CS-03	23	38	32	2	4	0	0	62	6	47
2019	CS-04	27	20	47	7	0	0	0	47	7	15
2018	CS	25	31	27	9	6	0	2	57	15	89
2018	CS-02	35	26	21	6	6	0	6	66	13	34
2018	CS-03	17	42	28	6	8	0	0	58	14	36
2017	CS	22	38	20	11	6	1	3	62	18	118
2017	CS-02	27	40	15	10	2	2	4	71	12	52
2017	CS-03	15	35	23	15	13	0	0	50	27	48

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	20	26	18	20	16	1	46	36	141
2020	CS-02	22	31	14	17	16	0	53	33	58
2020	CS-03	19	24	16	21	19	2	44	40	58
2020	CS-04	9	9	45	18	18	0	18	36	11
2019	CS	22	31	24	10	12	2	54	22	119
2019	CS-02	26	33	26	10	3	3	61	13	39
2019	CS-03	10	37	24	10	16	2	48	27	49
2019	CS-04	13	33	27	7	20	0	47	27	15
2018	CS	18	30	25	14	13	1	48	26	88
2018	CS-02	26	35	21	12	6	0	62	18	34
2018	CS-03	14	28	25	17	14	3	43	31	36
2017	CS	15	32	20	20	11	2	49	31	117
2017	CS-02	17	34	23	17	6	2	53	24	52
2017	CS-03	11	32	15	28	13	2	43	41	47

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	30	9	12	3	0	1	76	15	137
2020	CS-02	47	26	9	14	0	0	4	76	15	57
2020	CS-03	45	29	7	13	5	0	0	75	18	55
2020	CS-04	18	55	18	0	9	0	0	73	9	11
2019	CS	53	34	8	3	0	0	3	89	3	118
2019	CS-02	51	36	5	3	0	0	5	92	3	39
2019	CS-03	49	41	6	4	0	0	0	90	4	49
2019	CS-04	53	20	27	0	0	0	0	73	0	15
2018	CS	54	24	10	6	1	0	6	82	7	89
2018	CS-02	50	24	9	3	3	0	12	83	7	34
2018	CS-03	56	25	11	8	0	0	0	81	8	36
2017	CS	42	36	13	3	0	1	4	82	4	118
2017	CS-02	48	27	13	2	0	2	8	83	2	52
2017	CS-03	40	48	10	2	0	0	0	88	2	48

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	37	20	6	6	1	0	67	12	142
2020	CS-02	29	25	25	12	7	2	0	55	19	59
2020	CS-03	33	45	16	2	5	0	0	78	7	58
2020	CS-04	18	36	27	9	9	0	0	55	18	11
2019	CS	42	31	14	6	5	1	1	74	11	119
2019	CS-02	48	23	15	3	8	3	3	74	11	40
2019	CS-03	31	46	8	8	6	0	0	77	15	48
2019	CS-04	27	40	33	0	0	0	0	67	0	15
2018	CS	41	24	18	7	8	0	2	67	15	90
2018	CS-02	47	29	9	6	3	0	6	81	9	34
2018	CS-03	35	22	19	8	16	0	0	57	24	37
2017	CS	32	30	26	9	3	0	0	62	12	118
2017	CS-02	35	23	31	10	2	0	0	58	12	52
2017	CS-03	23	35	27	8	6	0	0	58	15	48

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	40	29	15	8	3	5	73	12	142
2020	CS-02	37	20	17	10	5	10	64	17	59
2020	CS-03	40	36	14	9	2	0	76	10	58
2020	CS-04	36	27	27	0	0	9	70	0	11

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	34	18	10	4	1	2	67	15	142
2020	CS-02	36	31	20	8	2	2	2	68	11	59
2020	CS-03	29	40	14	12	5	0	0	69	17	58
2020	CS-04	18	36	36	9	0	0	0	55	9	11
2019	CS	30	34	23	11	1	2	0	65	12	119
2019	CS-02	28	40	18	10	0	5	0	71	11	40
2019	CS-03	23	33	31	13	0	0	0	56	13	48
2019	CS-04	40	27	33	0	0	0	0	67	0	15
2018	CS	31	34	25	8	1	0	1	66	9	88
2018	CS-02	38	32	15	9	3	0	3	73	12	34
2018	CS-03	22	31	39	8	0	0	0	53	8	36
2017	CS	22	39	23	12	4	0	0	61	16	117
2017	CS-02	22	31	31	12	4	0	0	53	16	51
2017	CS-03	15	48	17	17	4	0	0	63	21	48

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	24	36	18	12	8	1	1	61	20	141
2020	CS-02	25	37	19	10	5	2	2	65	16	59
2020	CS-03	24	34	17	12	12	0	0	59	24	58
2019	CS	24	39	21	9	5	0	1	64	14	119
2019	CS-02	35	43	13	5	3	0	3	79	8	40
2019	CS-03	10	48	25	10	6	0	0	58	17	48
2019	CS-04	20	27	40	13	0	0	0	47	13	15
2018	CS	21	34	24	14	5	0	2	56	19	87
2018	CS-02	30	30	21	6	6	0	6	65	13	33
2018	CS-03	8	39	28	22	3	0	0	47	25	36
2017	CS	15	42	24	14	3	0	1	58	18	118
2017	CS-02	17	40	23	14	6	0	0	58	19	52
2017	CS-03	10	42	27	19	2	0	0	52	21	48

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	27	24	10	7	1	0	59	17	142
2020	CS-02	31	27	27	8	5	2	0	59	14	59
2020	CS-03	33	24	22	10	10	0	0	57	21	58
2020	CS-04	27	55	9	0	9	0	0	82	9	11
2019	CS	25	39	22	9	4	0	1	64	14	119
2019	CS-02	28	45	18	3	5	0	3	74	8	40
2019	CS-03	17	42	23	15	4	0	0	58	19	48
2019	CS-04	27	27	40	7	0	0	0	53	7	15
2018	CS	30	41	17	5	6	0	1	72	10	87
2018	CS-02	42	30	18	3	3	0	3	75	6	33
2018	CS-03	22	47	11	8	11	0	0	69	19	36
2017	CS	21	37	22	10	8	0	2	60	18	118
2017	CS-02	25	39	17	8	8	0	4	66	16	52
2017	CS-03	10	35	27	17	10	0	0	46	27	48

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	29	12	6	7	1	0	74	13	142
2020	CS-02	47	24	17	7	3	2	0	72	10	59
2020	CS-03	45	29	10	7	9	0	0	74	16	58
2020	CS-04	36	55	0	0	9	0	0	91	9	11
2019	CS	46	29	13	7	3	1	1	76	10	119
2019	CS-02	45	30	15	5	3	3	0	77	8	40
2019	CS-03	40	33	17	6	4	0	0	73	10	48
2019	CS-04	53	27	7	7	0	0	7	86	7	15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	36	23	10	4	63	14	142
2020	CS-02	27	37	19	12	5	64	17	59
2020	CS-03	24	41	21	10	3	66	14	58
2020	CS-04	27	18	55	0	0	45	0	11

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	30	16	11	5	1	0	68	16	142
2020	CS-02	42	27	17	7	5	2	0	71	12	59
2020	CS-03	34	33	14	14	5	0	0	67	19	58
2020	CS-04	36	18	27	9	9	0	0	55	18	11
2019	CS	36	37	16	8	3	0	0	73	11	119
2019	CS-02	43	35	13	3	8	0	0	78	10	40
2019	CS-03	31	42	19	6	2	0	0	73	8	48
2019	CS-04	27	47	13	13	0	0	0	73	13	15
2018	CS	35	38	18	5	2	0	2	74	7	88
2018	CS-02	41	41	6	6	0	0	6	88	6	34
2018	CS-03	33	33	25	3	6	0	0	67	8	36
2017	CS	28	41	14	12	5	1	0	69	17	118
2017	CS-02	34	37	10	14	4	2	0	72	18	52
2017	CS-03	21	44	19	13	4	0	0	65	17	48

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	54	29	10	6	1	1	0	84	6	142
2020	CS-02	49	25	14	8	2	2	0	76	10	59
2020	CS-03	57	33	7	3	0	0	0	90	3	58
2020	CS-04	45	27	18	9	0	0	0	73	9	11
2019	CS	58	29	6	2	2	0	4	90	4	119
2019	CS-02	55	30	3	3	3	0	8	92	5	40
2019	CS-03	54	33	6	2	0	0	4	91	2	48
2019	CS-04	53	27	20	0	0	0	0	80	0	15
2018	CS	60	28	3	3	2	0	3	90	6	87
2018	CS-02	56	26	6	3	3	0	6	88	6	34
2018	CS-03	58	31	3	6	3	0	0	89	8	36
2017	CS	64	19	10	3	1	1	3	86	4	118
2017	CS-02	64	23	8	2	0	2	2	90	2	52
2017	CS-03	56	23	13	4	2	0	2	81	6	48

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	39	32	17	8	4	71	12	142
2020	CS-02	37	32	15	8	7	69	15	59
2020	CS-03	40	33	19	9	0	72	9	58
2020	CS-04	36	18	18	18	9	55	27	11

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	72	18	3	2	1	4	93	4	141
2020	CS-02	59	25	5	5	3	2	86	9	59
2020	CS-03	81	12	2	0	0	5	98	0	57
2020	CS-04	64	27	0	0	0	9	100	0	11
2019	CS	76	10	4	1	2	7	93	3	118
2019	CS-02	68	13	5	0	3	13	91	3	40
2019	CS-03	77	13	4	0	2	4	93	2	48
2019	CS-04	93	0	7	0	0	0	93	0	14
2018	CS	80	9	3	1	1	5	94	2	87
2018	CS-02	67	12	3	3	3	12	90	7	33
2018	CS-03	89	8	3	0	0	0	97	0	36

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	79	9	6	1	1	1	2	92	2	140
2020	CS-02	79	9	4	2	4	2	2	91	5	57
2020	CS-03	79	10	7	0	0	2	2	93	0	58
2020	CS-04	82	9	0	0	0	0	9	100	0	11
2019	CS	80	8	6	3	3	1	1	89	5	120
2019	CS-02	78	5	5	5	3	3	3	87	8	40
2019	CS-03	84	8	4	0	4	0	0	92	4	49
2019	CS-04	80	13	7	0	0	0	0	93	0	15
2018	CS	77	10	6	0	1	2	3	93	1	87
2018	CS-02	71	6	9	0	3	6	6	87	3	34
2018	CS-03	80	17	3	0	0	0	0	97	0	35
2017	CS	83	10	3	0	1	1	3	96	1	118
2017	CS-02	83	8	4	0	2	2	2	94	2	52
2017	CS-03	83	10	2	0	0	0	4	98	0	48

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	67	25	6	1	0	0	1	94	1	142
2020	CS-02	76	15	3	2	0	0	3	95	2	59
2020	CS-03	60	33	7	0	0	0	0	93	0	58
2020	CS-04	45	45	9	0	0	0	0	91	0	11
2019	CS	59	31	8	1	1	0	1	91	2	120
2019	CS-02	65	25	5	3	0	0	3	92	3	40
2019	CS-03	49	43	6	0	2	0	0	92	2	49
2019	CS-04	60	20	20	0	0	0	0	80	0	15
2018	CS	60	26	8	2	1	0	3	89	3	90
2018	CS-02	65	18	6	3	3	0	6	88	6	34
2018	CS-03	57	27	14	3	0	0	0	84	3	37
2017	CS	55	34	4	3	2	1	2	91	4	117
2017	CS-02	47	35	6	2	4	2	4	87	6	51
2017	CS-03	54	40	2	4	0	0	0	94	4	48

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	71	18	4	2	2	1	1	91	4	141
2020	CS-02	69	17	5	2	2	2	3	91	4	59
2020	CS-03	70	21	2	4	4	0	0	91	7	57
2020	CS-04	82	9	9	0	0	0	0	91	0	11
2019	CS	68	23	6	2	3	0	0	90	4	120
2019	CS-02	70	15	8	3	5	0	0	85	8	40
2019	CS-03	61	29	6	2	2	0	0	90	4	49
2019	CS-04	80	20	0	0	0	0	0	100	0	15
2018	CS	68	17	7	3	3	0	2	86	7	90
2018	CS-02	68	12	9	3	6	0	3	82	9	34
2018	CS-03	70	19	5	3	3	0	0	89	5	37
2017	CS	71	18	4	3	2	0	2	91	5	118
2017	CS-02	62	19	7	6	2	0	4	84	8	52
2017	CS-03	77	17	2	2	2	0	0	94	4	48

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	20	3	0	0	21	96	0	141
2020	CS-02	64	9	0	0	0	28	100	0	58
2020	CS-03	52	29	2	0	0	17	98	0	58
2020	CS-04	36	36	27	0	0	0	73	0	11
2019	CS	62	12	7	0	0	19	92	0	119
2019	CS-02	72	3	3	0	0	23	97	0	39
2019	CS-03	53	16	8	0	0	22	89	0	49
2019	CS-04	53	27	20	0	0	0	80	0	15
2018	CS	56	11	3	2	1	25	92	3	87
2018	CS-02	45	10	0	0	3	42	100	0	31
2018	CS-03	65	11	3	5	0	16	90	6	37
2017	CS	62	10	4	0	0	24	94	0	118
2017	CS-02	60	0	4	0	0	36	94	0	52
2017	CS-03	65	19	2	0	0	15	98	0	48

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	68	21	4	1	1	1	4	94	1	141
2020	CS-02	71	15	5	0	0	2	7	94	0	59
2020	CS-03	60	31	3	2	0	0	3	95	2	58
2020	CS-04	82	18	0	0	0	0	0	100	0	11
2019	CS	67	17	6	3	2	0	5	88	5	118
2019	CS-02	63	15	5	5	3	0	10	86	8	40
2019	CS-03	65	23	6	2	2	0	2	89	4	48
2019	CS-04	79	14	7	0	0	0	0	93	0	14
2018	CS	63	20	10	0	2	1	3	87	2	90
2018	CS-02	71	15	6	0	3	3	3	91	3	34
2018	CS-03	62	19	16	0	3	0	0	81	3	37
2017	CS	64	20	8	2	2	0	5	88	4	118
2017	CS-02	66	12	10	2	2	0	9	85	4	52
2017	CS-03	63	25	8	2	0	0	2	89	2	48

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	28	12	3	6	1	0	79	9	142
2020	CS-02	51	20	14	5	8	2	0	72	14	59
2020	CS-03	48	34	12	0	5	0	0	83	5	58
2020	CS-04	55	27	9	0	0	9	0	90	0	11
2019	CS	66	14	8	3	4	1	3	83	8	119
2019	CS-02	59	18	8	3	8	0	5	81	11	39
2019	CS-03	71	14	8	4	0	2	0	88	4	49
2019	CS-04	80	7	7	7	0	0	0	87	7	15
2018	CS	58	21	4	8	7	0	1	81	15	89
2018	CS-02	59	12	3	9	15	0	3	73	24	34
2018	CS-03	56	28	8	8	0	0	0	83	8	36
2017	CS	52	30	9	3	4	1	1	83	7	117
2017	CS-02	42	40	4	2	8	2	2	86	10	52
2017	CS-03	56	27	13	2	2	0	0	83	4	48

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	34	12	3	1	0	2	83	4	142
2020	CS-02	44	32	14	5	2	0	3	79	7	59
2020	CS-03	48	36	14	0	2	0	0	84	2	58
2020	CS-04	36	45	0	9	0	0	9	90	10	11
2019	CS	61	23	9	3	1	0	4	87	3	120
2019	CS-02	65	23	3	3	3	0	5	92	5	40
2019	CS-03	51	33	12	2	0	0	2	85	2	49
2019	CS-04	80	0	13	7	0	0	0	80	7	15
2018	CS	57	31	4	3	2	0	2	90	6	90
2018	CS-02	62	35	0	0	0	0	3	100	0	34
2018	CS-03	46	35	8	5	5	0	0	81	11	37
2017	CS	50	36	10	1	2	1	1	87	3	118
2017	CS-02	44	36	14	2	0	2	2	84	2	52
2017	CS-03	46	40	10	0	4	0	0	85	4	48

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	45	16	7	1	1	76	8	142
2020	CS-02	25	41	22	8	2	2	67	10	59
2020	CS-03	31	52	10	7	0	0	83	7	58
2020	CS-04	9	55	27	9	0	0	64	9	11

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	16	36	34	11	3	1	52	14	141
2020	CS-02	16	38	31	12	2	2	54	14	58
2020	CS-03	19	33	36	9	3	0	52	12	58
2020	CS-04	9	18	55	9	9	0	27	18	11
2019	CS	18	38	34	7	2	1	57	8	120
2019	CS-02	15	40	40	0	3	3	56	3	40
2019	CS-03	22	33	33	10	2	0	55	12	49
2019	CS-04	7	53	33	7	0	0	60	7	15
2018	CS	18	37	31	10	4	0	54	14	90
2018	CS-02	26	41	21	6	6	0	68	12	34
2018	CS-03	11	27	46	14	3	0	38	16	37
2017	CS	9	39	37	12	3	0	48	14	118
2017	CS-02	10	40	41	8	2	0	50	10	52
2017	CS-03	2	40	40	17	2	0	42	19	48

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	21	33	27	11	1	39	29	141
2020	CS-02	9	16	29	33	14	0	47	24	58
2020	CS-03	9	24	36	21	10	0	31	33	58
2020	CS-04	9	27	36	18	9	0	27	36	11
2019	CS	6	13	43	28	9	1	38	19	120
2019	CS-02	3	10	43	33	10	3	44	13	40
2019	CS-03	10	16	41	29	4	0	33	27	49
2019	CS-04	0	20	53	20	7	0	27	20	15
2018	CS	8	26	31	29	7	0	36	33	90
2018	CS-02	6	24	24	35	12	0	47	29	34
2018	CS-03	11	30	30	27	3	0	30	41	37
2017	CS	4	22	39	26	7	1	34	27	117
2017	CS-02	4	18	43	27	6	2	34	22	51
2017	CS-03	4	27	40	27	2	0	29	31	48

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	34	13	4	2	1	0	81	6	140
2020	CS-02	47	37	11	2	2	2	0	86	4	57
2020	CS-03	45	29	17	5	2	2	0	75	7	58
2020	CS-04	36	45	9	9	0	0	0	82	9	11
2019	CS	20	36	24	7	3	10	0	62	11	120
2019	CS-02	20	33	15	10	5	18	0	64	18	40
2019	CS-03	20	39	29	4	2	6	0	63	7	49
2019	CS-04	7	40	33	13	0	7	0	50	14	15
2018	CS	11	34	32	14	3	4	0	48	19	90
2018	CS-02	9	24	50	9	0	9	0	35	10	34
2018	CS-03	11	49	19	19	3	0	0	59	22	37
2017	CS	12	24	28	16	7	13	1	41	26	118
2017	CS-02	15	27	27	13	6	10	2	48	21	52
2017	CS-03	6	23	29	21	10	10	0	33	35	48

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	45	30	13	6	4	2	77	10	141
2020	CS-02	53	22	10	8	3	3	77	12	59
2020	CS-03	39	33	18	7	2	2	73	9	57
2020	CS-04	45	36	9	0	9	0	82	9	11

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	24	12	6	9	1	2	72	16	139
2020	CS-02	57	21	9	2	7	2	2	81	9	56
2020	CS-03	43	17	14	10	14	0	2	61	25	58
2020	CS-04	27	55	0	0	9	0	9	90	10	11

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	26	11	1	5	4	1	82	6	141
2020	CS-02	66	20	2	2	5	3	2	91	7	59
2020	CS-03	47	26	18	0	7	2	0	75	7	57
2020	CS-04	36	45	18	0	0	0	0	82	0	11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	36	13	5	4	1	0	78	9	142
2020	CS-02	49	36	7	7	2	0	0	85	8	59
2020	CS-03	40	34	16	5	5	0	0	74	10	58
2020	CS-04	18	55	18	0	9	0	0	73	9	11
2019	CS	24	43	16	8	4	5	0	70	13	119
2019	CS-02	23	35	10	15	5	13	0	66	23	40
2019	CS-03	20	51	18	4	4	2	0	73	8	49
2019	CS-04	14	50	36	0	0	0	0	64	0	14
2018	CS	24	40	20	8	4	2	1	67	13	90
2018	CS-02	26	35	21	9	3	3	3	66	13	34
2018	CS-03	24	46	19	5	5	0	0	70	11	37
2017	CS	16	41	22	7	5	9	1	63	13	118
2017	CS-02	17	31	25	10	6	10	2	55	17	52
2017	CS-03	15	52	17	6	6	4	0	70	13	48

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	35	8	6	1	1	85	7	142
2020	CS-02	54	36	5	3	2	0	90	5	59
2020	CS-03	50	24	14	10	0	2	75	11	58
2020	CS-04	27	64	0	0	9	0	91	9	11

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	38	9	5	1	84	6	141
2020	CS-02	50	36	9	5	0	86	5	58
2020	CS-03	50	28	14	7	2	78	9	58
2020	CS-04	18	73	0	0	9	91	9	11

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	36	39	16	4	3	2	77	7	141
2020	CS-02	41	37	14	3	2	3	81	5	59
2020	CS-03	34	34	19	7	3	2	70	11	58
2020	CS-04	18	73	0	0	9	0	91	9	11

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	55	29	11	3	1	1	86	3	142
2020	CS-02	61	22	10	3	2	2	86	4	59
2020	CS-03	59	21	16	3	2	0	81	4	58
2020	CS-04	27	64	9	0	0	0	91	0	11

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	66	21	5	1	5	2	94	1	142
2020	CS-02	75	19	2	0	5	0	98	0	59
2020	CS-03	66	16	10	2	3	3	87	2	58
2020	CS-04	27	64	0	0	9	0	100	0	11

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	61	27	8	2	1	1	89	4	141
2020	CS-02	59	29	7	2	2	2	90	3	59
2020	CS-03	60	28	9	4	0	0	88	4	57
2020	CS-04	55	18	18	0	9	0	73	9	11

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	27	8	4	3	85	7	142
2020	CS-02	66	24	7	2	2	90	3	59
2020	CS-03	48	31	10	5	5	79	10	58
2020	CS-04	55	36	9	0	0	91	0	11

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	63	22	8	4	2	1	86	6	142
2020	CS-02	64	24	7	2	2	2	90	3	59
2020	CS-03	64	16	10	7	2	2	81	9	58
2020	CS-04	36	36	9	9	9	0	73	18	11

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	21	57	7	14	0	0	79	14	28
2020	CS-03	31	46	8	15	0	0	77	15	13
2019	CS	14	31	34	14	3	3	48	15	29
2019	CS-04	20	27	27	20	0	7	50	21	15

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	100	0	28
2020	CS-03	100	0	13

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	39	21	4	11	0	0	64	14	28
2020	CS-03	31	46	15	0	8	0	0	77	8	13

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	9	91	142
2020	CS-02	14	86	59
2020	CS-03	9	91	58
2020	CS-04	0	100	11

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	10	90	142
2020	CS-02	19	81	59
2020	CS-03	3	97	58
2020	CS-04	9	91	11
2019	CS	13	87	119
2019	CS-02	18	83	40
2019	CS-03	10	90	48
2019	CS-04	0	100	15
2017	CS	7	93	118

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	29	71	14
2020	CS-02	36	64	11

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	79	21	14
2020	CS-02	73	27	11
2019	CS	69	31	16

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	45	18	9	0	0	0	73	9	11
2019	CS	55	9	18	9	0	0	9	70	10	11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	53	29	9	1	3	4	2	87	4	142
2020	CS-02	61	22	8	2	2	3	2	88	4	59
2020	CS-03	43	33	12	0	5	5	2	81	6	58
2020	CS-04	27	64	9	0	0	0	0	91	0	11

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	10	65	23	1	87	13	142
2020	CS-02	7	71	20	2	91	9	59
2020	CS-03	14	60	24	2	81	19	58
2020	CS-04	18	64	18	0	78	22	11

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	64	36	14

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	36	0	29	14	0	7	54	46	14

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	7	43	0	21	14	7	7	58	42	14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	14	4	4	6	6	10	83	12	142
2020	CS-02	46	19	3	3	3	14	12	86	9	59
2020	CS-03	57	14	3	7	9	2	9	79	17	58
2020	CS-04	73	0	18	0	0	0	9	80	0	11
2019	CS	56	15	8	10	5	2	5	76	16	120
2019	CS-02	63	13	5	10	3	0	8	81	14	40
2019	CS-03	51	14	6	14	6	2	6	71	22	49
2019	CS-04	60	20	20	0	0	0	0	80	0	15
2018	CS	57	10	9	3	6	1	14	79	11	90
2018	CS-02	62	0	3	6	3	3	24	84	12	34
2018	CS-03	54	16	8	3	11	0	8	76	15	37

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for National Research Council Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?