2020 Public Service Employee Survey Results for National Research Council Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	61	6	2	0	0	0	92	2	89
2020	Non-shift worker	36	49	5	8	2	0	0	85	10	2494

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	27	3	5	2	0	1	90	7	89
2020	Non-shift worker	74	16	4	3	1	0	1	92	4	2489
2017	Shift worker	45	39	10	3	2	0	1	84	5	86
2017	Non-shift worker	65	22	6	3	2	1	1	88	5	2232

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	49	11	5	0	84	5	89
2020	Non-shift worker	37	40	10	10	2	78	12	2492
2019	Shift worker	63	22	9	3	3	85	6	80
2019	Non-shift worker	52	34	5	6	2	86	8	2360
2017	Shift worker	45	35	4	9	6	81	15	86
2017	Non-shift worker	49	36	6	7	3	85	9	2233

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	44	6	13	0	0	1	81	13	87
2020	Non-shift worker	37	40	13	7	2	0	1	78	9	2481
2019	Shift worker	34	33	15	16	2	0	0	67	18	80
2019	Non-shift worker	33	40	13	10	4	0	0	74	14	2355
2018	Shift worker	28	38	16	9	8	1	0	66	17	50
2018	Non-shift worker	24	44	12	13	5	0	1	69	19	1721
2017	Shift worker	29	38	12	14	7	0	0	67	21	86
2017	Non-shift worker	27	41	13	13	6	0	0	68	18	2231

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	44	6	7	0	87	7	89
2020	Non-shift worker	53	34	7	5	1	87	6	2477
2019	Shift worker	58	27	8	6	1	85	7	80
2019	Non-shift worker	56	32	7	3	1	89	5	2345
2017	Shift worker	48	39	7	5	1	87	6	85
2017	Non-shift worker	54	36	6	4	1	90	5	2227

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	42	11	5	6	0	0	78	11	89
2020	Non-shift worker	46	32	10	8	3	0	0	79	11	2488
2019	Shift worker	49	32	10	7	1	0	1	82	8	80
2019	Non-shift worker	48	29	12	7	4	0	0	77	10	2356
2018	Shift worker	40	35	11	10	2	0	2	77	12	50
2018	Non-shift worker	41	34	13	7	4	0	1	76	11	1715
2017	Shift worker	34	35	13	12	3	1	2	71	15	85
2017	Non-shift worker	42	33	13	8	3	1	0	76	11	2225

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	47	13	4	3	80	7	89
2020	Non-shift worker	46	37	9	6	3	82	9	2491
2019	Shift worker	47	43	8	2	0	89	2	80
2019	Non-shift worker	43	37	11	7	3	79	10	2366
2018	Shift worker	37	48	13	0	2	85	2	50
2018	Non-shift worker	38	42	10	7	3	80	10	1717
2017	Shift worker	39	43	10	8	1	81	9	86
2017	Non-shift worker	36	46	10	6	3	82	9	2231

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	40	10	10	7	0	0	73	17	88
2020	Non-shift worker	32	39	14	10	5	0	0	71	15	2494
2019	Shift worker	32	30	18	18	2	0	0	62	20	80
2019	Non-shift worker	29	36	16	12	6	0	0	66	18	2363
2018	Shift worker	29	23	25	15	8	0	0	52	23	50
2018	Non-shift worker	21	34	21	15	9	0	0	56	23	1720
2017	Shift worker	29	30	19	15	3	2	1	61	19	86
2017	Non-shift worker	23	37	17	15	8	0	0	60	23	2232

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	56	10	5	2	83	7	89
2020	Non-shift worker	35	43	11	8	3	78	11	2476
2019	Shift worker	32	49	14	4	0	81	4	80
2019	Non-shift worker	33	41	13	10	3	74	13	2356
2018	Shift worker	40	45	2	9	4	86	12	49
2018	Non-shift worker	25	42	16	12	5	67	17	1722
2017	Shift worker	28	46	13	8	5	75	13	85
2017	Non-shift worker	25	46	14	12	4	71	15	2231

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	45	8	3	1	88	4	89
2020	Non-shift worker	48	38	8	4	1	86	6	2477
2019	Shift worker	48	31	15	6	0	79	6	80
2019	Non-shift worker	42	39	12	6	2	80	8	2354
2018	Shift worker	41	49	6	4	0	90	4	51
2018	Non-shift worker	40	42	11	6	2	82	7	1721
2017	Shift worker	33	50	10	3	3	83	7	86
2017	Non-shift worker	36	43	11	6	3	80	9	2233

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	40	16	3	5	76	8	89
2020	Non-shift worker	38	38	13	8	4	76	11	2488
2019	Shift worker	38	42	15	4	0	80	4	79
2019	Non-shift worker	35	38	13	10	5	73	15	2360
2018	Shift worker	32	44	14	8	2	76	10	51
2018	Non-shift worker	29	39	15	11	6	68	17	1713
2017	Shift worker	26	51	10	7	6	77	12	86
2017	Non-shift worker	28	42	15	9	6	70	15	2233

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	34	12	0	1	87	1	89
2020	Non-shift worker	58	31	7	2	1	90	3	2481
2019	Shift worker	58	36	5	1	0	94	1	80
2019	Non-shift worker	57	31	8	3	1	88	4	2351
2018	Shift worker	60	30	8	0	2	90	2	51
2018	Non-shift worker	55	34	7	3	1	89	4	1708
2017	Shift worker	51	43	3	1	1	94	2	86
2017	Non-shift worker	56	34	7	2	1	90	3	2228

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	48	11	8	4	0	77	12	89
2020	Non-shift worker	38	39	12	8	3	0	77	11	2484
2019	Shift worker	38	34	22	5	2	0	71	7	80
2019	Non-shift worker	34	39	13	9	5	0	73	13	2352
2018	Shift worker	31	42	13	10	4	0	72	14	51
2018	Non-shift worker	29	41	13	11	6	0	70	17	1715
2017	Shift worker	23	45	18	8	4	2	69	12	86
2017	Non-shift worker	30	43	12	10	4	0	73	14	2226

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	39	14	6	6	1	74	12	89
2020	Non-shift worker	43	35	12	7	3	0	78	10	2483
2019	Shift worker	42	29	21	6	1	0	71	7	80
2019	Non-shift worker	41	33	14	8	4	0	74	12	2362
2018	Shift worker	37	37	14	6	6	0	74	12	51
2018	Non-shift worker	35	36	14	11	4	0	71	15	1709
2017	Shift worker	31	48	10	5	6	0	79	11	86
2017	Non-shift worker	37	36	14	8	4	0	74	13	2224

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	49	15	2	0	0	83	2	87
2020	Non-shift worker	36	42	13	7	2	0	78	9	2473
2019	Shift worker	47	38	13	2	0	0	85	2	80
2019	Non-shift worker	32	40	15	9	3	0	73	12	2334
2018	Shift worker	30	33	21	9	6	0	64	15	51
2018	Non-shift worker	24	39	17	14	5	1	64	19	1714
2017	Shift worker	27	47	15	7	3	1	75	10	86
2017	Non-shift worker	29	39	16	10	5	1	68	16	2227

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	41	7	3	0	90	3	88
2020	Non-shift worker	53	35	7	4	1	88	5	2492
2019	Shift worker	55	36	7	2	0	90	2	79
2019	Non-shift worker	49	36	9	4	1	85	5	2367
2018	Shift worker	43	53	2	2	0	96	2	51
2018	Non-shift worker	44	39	11	4	2	83	6	1720
2017	Shift worker	50	38	8	5	0	87	5	86
2017	Non-shift worker	44	39	10	5	2	83	7	2227

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	31	23	3	5	0	70	8	89
2020	Non-shift worker	29	37	17	11	6	0	66	16	2486
2019	Shift worker	43	36	19	2	0	0	79	2	80
2019	Non-shift worker	32	35	18	10	5	0	67	15	2357
2018	Shift worker	37	37	15	9	2	0	75	11	51
2018	Non-shift worker	26	34	21	12	6	1	61	18	1722
2017	Shift worker	33	40	20	2	3	1	74	6	86
2017	Non-shift worker	25	41	20	9	5	1	67	14	2229

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	23	43	14	10	0	2	25	32	89
2020	Non-shift worker	6	23	39	23	9	1	1	32	29	2491
2019	Shift worker	3	27	43	14	12	0	1	26	30	80
2019	Non-shift worker	8	25	38	20	8	1	1	28	33	2360
2018	Shift worker	13	21	34	23	4	2	2	28	36	51
2018	Non-shift worker	11	30	36	17	4	1	1	22	42	1717
2017	Shift worker	7	26	37	15	10	0	5	27	34	85
2017	Non-shift worker	10	27	38	15	7	0	2	23	38	2225

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	3	8	24	40	20	5	0	63	12	89
2020	Non-shift worker	4	11	24	35	23	2	1	59	15	2482
2019	Shift worker	3	16	18	30	28	3	1	61	20	80
2019	Non-shift worker	6	15	29	29	16	2	2	47	22	2350
2018	Shift worker	3	24	29	22	16	2	4	41	29	51
2018	Non-shift worker	10	20	31	24	12	2	1	37	31	1711
2017	Shift worker	8	15	22	25	14	5	11	47	27	83
2017	Non-shift worker	9	20	29	24	13	2	3	39	30	2215

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	25	30	19	12	4	0	32	37	88
2020	Non-shift worker	12	22	33	20	10	1	2	31	34	2487
2019	Shift worker	16	25	25	16	14	2	2	31	43	80
2019	Non-shift worker	15	26	30	16	9	2	2	26	43	2357
2018	Shift worker	23	38	15	14	7	0	3	22	63	51
2018	Non-shift worker	20	26	30	15	6	1	1	22	47	1709
2017	Shift worker	21	25	22	13	7	5	8	23	53	85
2017	Non-shift worker	18	27	28	15	7	2	3	23	47	2224

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	10	33	38	15	0	0	54	14	88
2020	Non-shift worker	4	12	32	35	15	0	1	51	16	2484
2019	Shift worker	2	5	31	27	34	0	1	62	7	80
2019	Non-shift worker	4	13	35	29	15	1	1	46	18	2345
2018	Shift worker	6	19	30	27	12	3	3	41	26	50
2018	Non-shift worker	7	18	37	27	10	1	2	38	25	1711
2017	Shift worker	8	18	24	26	16	4	6	45	29	83
2017	Non-shift worker	6	14	36	28	12	1	3	42	21	2219

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	9	24	29	17	18	0	2	36	34	87
2020	Non-shift worker	11	18	28	25	15	1	2	41	30	2485
2019	Shift worker	7	25	13	23	30	1	1	54	33	80
2019	Non-shift worker	13	19	29	21	14	2	2	36	34	2354
2018	Shift worker	14	21	30	21	10	2	2	32	37	50
2018	Non-shift worker	19	26	29	17	7	1	2	24	46	1719
2017	Shift worker	13	19	21	20	16	1	10	41	35	83
2017	Non-shift worker	13	23	30	19	11	1	4	31	38	2225

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	7	16	42	26	7	2	75	8	89
2020	Non-shift worker	2	7	20	34	30	3	3	69	10	2479
2019	Shift worker	2	7	14	29	41	7	1	76	9	80
2019	Non-shift worker	3	9	23	33	25	3	4	62	14	2344
2018	Shift worker	3	7	20	33	19	13	5	63	13	51
2018	Non-shift worker	6	11	26	31	21	3	3	55	18	1700
2017	Shift worker	3	6	11	28	35	4	13	76	12	83
2017	Non-shift worker	3	9	21	33	23	4	7	63	14	2220

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	10	20	25	27	12	4	3	42	32	89
2020	Non-shift worker	11	22	33	20	10	2	2	32	34	2477
2019	Shift worker	8	14	20	26	25	4	2	55	23	79
2019	Non-shift worker	14	24	30	16	10	2	2	28	40	2350
2018	Shift worker	9	26	25	15	12	10	2	31	40	51
2018	Non-shift worker	20	27	30	14	5	2	2	20	49	1716
2017	Shift worker	13	26	23	18	8	3	9	30	44	84
2017	Non-shift worker	18	27	31	12	7	2	4	20	47	2225

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	14	27	38	17	0	0	55	18	89
2020	Non-shift worker	6	15	36	29	12	0	1	42	21	2485
2019	Shift worker	1	19	26	21	31	0	3	53	21	80
2019	Non-shift worker	8	17	31	26	15	1	2	42	26	2359

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	29	25	10	5	5	4	56	17	89
2020	Non-shift worker	28	32	18	8	5	6	4	66	14	2489
2019	Shift worker	39	25	12	10	6	5	1	69	18	80
2019	Non-shift worker	29	30	18	9	5	5	4	65	16	2357
2018	Shift worker	22	23	26	11	6	13	0	51	18	51
2018	Non-shift worker	19	33	22	12	7	5	3	56	20	1718
2017	Shift worker	13	38	19	9	5	6	9	60	17	86
2017	Non-shift worker	23	31	19	10	8	6	4	60	19	2228

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	34	13	5	7	2	0	74	12	89
2020	Non-shift worker	49	31	9	7	4	1	0	80	11	2485
2019	Shift worker	58	26	2	11	3	0	0	83	15	80
2019	Non-shift worker	47	29	10	9	4	1	0	76	13	2356
2018	Shift worker	41	30	13	12	2	2	0	73	14	51
2018	Non-shift worker	39	32	11	11	6	1	0	72	17	1713
2017	Shift worker	30	44	13	7	6	0	0	74	13	86
2017	Non-shift worker	41	32	11	9	6	1	1	74	15	2232

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	25	9	5	3	2	82	8	89
2020	Non-shift worker	58	31	6	3	2	0	89	5	2478
2019	Shift worker	57	28	5	9	1	0	84	10	80
2019	Non-shift worker	52	33	8	5	2	0	86	7	2358
2018	Shift worker	36	53	5	5	2	0	89	6	50
2018	Non-shift worker	46	38	7	6	2	0	84	9	1720
2017	Shift worker	36	45	10	6	4	0	81	9	86
2017	Non-shift worker	45	39	7	5	2	0	85	8	2227

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	42	13	3	2	0	4	81	5	87
2020	Non-shift worker	48	37	10	4	1	1	0	85	5	2472
2019	Shift worker	50	32	9	8	1	0	0	82	10	79
2019	Non-shift worker	46	37	10	5	2	0	0	83	6	2358
2018	Shift worker	35	39	15	0	2	8	2	82	2	51
2018	Non-shift worker	39	43	11	4	2	1	0	83	6	1721

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	43	27	12	4	2	6	7	80	6	89
2020	Non-shift worker	48	24	11	4	2	7	4	81	7	2486

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	45	16	2	5	0	1	76	7	89
2020	Non-shift worker	52	27	13	4	2	1	2	81	6	2487
2019	Shift worker	41	36	11	5	1	0	6	82	6	80
2019	Non-shift worker	51	28	12	4	2	1	2	81	7	2362

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	37	13	13	1	1	72	15	89
2020	Non-shift worker	46	32	12	6	4	0	79	9	2484
2019	Shift worker	49	31	8	11	1	0	80	12	80
2019	Non-shift worker	43	32	13	7	4	1	75	11	2359
2018	Shift worker	37	40	8	9	6	0	77	15	51
2018	Non-shift worker	35	36	13	11	5	0	71	17	1720
2017	Shift worker	36	36	22	2	3	0	72	6	86
2017	Non-shift worker	34	37	13	9	6	0	72	15	2232

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	30	21	5	4	0	0	70	9	89
2020	Non-shift worker	52	25	12	5	4	1	1	79	9	2483

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	43	12	6	4	1	0	78	10	89
2020	Non-shift worker	50	30	10	5	3	0	1	81	9	2488
2019	Shift worker	60	23	5	5	6	0	0	83	11	80
2019	Non-shift worker	46	31	11	7	4	1	1	78	11	2356
2018	Shift worker	38	26	14	16	4	0	2	66	21	51
2018	Non-shift worker	41	32	12	9	5	0	0	73	14	1717
2017	Shift worker	40	39	13	5	3	0	0	79	8	85
2017	Non-shift worker	38	36	11	9	5	1	0	75	14	2231

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	35	65	89
2020	Non-shift worker	38	62	2496

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	26	14	2	4	0	7	78	7	89
2020	Non-shift worker	61	17	6	1	1	3	9	90	3	2492

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	42	10	3	4	0	84	7	89
2020	Non-shift worker	58	25	8	5	3	0	84	8	2496
2019	Shift worker	65	18	4	13	0	0	83	13	80
2019	Non-shift worker	54	26	10	6	3	0	81	9	2362
2018	Shift worker	38	34	3	10	6	8	79	17	50
2018	Non-shift worker	46	28	12	8	6	0	74	13	1716
2017	Shift worker	42	31	17	6	5	0	73	10	86
2017	Non-shift worker	47	29	10	8	5	0	77	13	2230

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	30	7	5	2	10	0	84	8	89
2020	Non-shift worker	46	30	11	4	3	6	0	81	7	2491
2019	Shift worker	44	28	7	7	0	13	0	84	8	80
2019	Non-shift worker	36	30	16	6	3	8	1	72	10	2357
2018	Shift worker	30	31	12	0	6	20	1	77	8	50
2018	Non-shift worker	29	33	17	9	4	7	0	67	14	1724
2017	Shift worker	26	39	12	8	3	11	0	73	13	86
2017	Non-shift worker	27	32	18	8	5	10	0	67	14	2232

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	38	11	5	4	3	2	79	10	88
2020	Non-shift worker	41	33	13	6	4	2	0	76	11	2488
2019	Shift worker	38	29	16	11	1	6	0	71	12	79
2019	Non-shift worker	30	31	17	12	6	3	1	64	19	2353
2018	Shift worker	31	21	15	11	6	14	1	62	21	50
2018	Non-shift worker	22	33	21	14	8	2	0	56	23	1721
2017	Shift worker	25	29	28	8	7	2	1	56	15	86
2017	Non-shift worker	21	34	20	12	8	3	0	58	21	2230

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	37	20	4	4	8	0	70	9	88
2020	Non-shift worker	28	34	18	10	5	5	0	66	16	2488
2019	Shift worker	31	22	25	6	4	11	0	60	12	80
2019	Non-shift worker	19	29	22	15	8	6	1	52	25	2350
2018	Shift worker	17	26	17	11	9	20	1	54	25	50
2018	Non-shift worker	13	27	26	19	10	5	0	42	31	1719
2017	Shift worker	16	27	30	16	3	7	0	47	21	86
2017	Non-shift worker	13	29	24	16	10	7	0	46	28	2233

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	41	16	7	4	4	1	71	12	89
2020	Non-shift worker	27	37	17	12	6	2	0	66	17	2492
2019	Shift worker	30	29	19	15	3	4	0	61	19	80
2019	Non-shift worker	18	32	19	18	10	3	1	52	29	2361
2018	Shift worker	21	23	16	19	4	15	1	53	27	50
2018	Non-shift worker	12	28	21	23	14	2	0	40	38	1722
2017	Shift worker	20	36	22	14	3	5	0	59	19	85
2017	Non-shift worker	12	33	22	19	12	3	0	46	32	2229

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	22	17	7	4	7	1	70	12	88
2020	Non-shift worker	40	26	17	6	2	6	3	72	9	2495
2019	Shift worker	45	27	10	3	1	11	3	84	5	79
2019	Non-shift worker	39	26	15	6	3	8	2	73	10	2365

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	47	15	5	2	2	78	7	89
2020	Non-shift worker	34	42	14	7	2	1	77	9	2493
2019	Shift worker	36	41	15	5	2	1	78	7	80
2019	Non-shift worker	30	42	16	8	3	1	72	12	2362
2018	Shift worker	29	27	33	9	2	0	56	11	51
2018	Non-shift worker	22	43	19	12	4	1	65	16	1714
2017	Shift worker	22	43	23	9	2	1	66	11	86
2017	Non-shift worker	18	42	20	13	6	1	61	19	2227

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	21	42	25	8	1	2	65	9	89
2020	Non-shift worker	23	37	20	13	4	3	61	18	2481
2019	Shift worker	32	29	20	12	2	4	64	15	78
2019	Non-shift worker	16	32	24	18	8	3	49	26	2351

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	38	13	14	3	7	3	66	19	89
2020	Non-shift worker	34	36	14	9	3	4	2	73	13	2481
2019	Shift worker	35	33	10	17	2	2	1	70	19	80
2019	Non-shift worker	30	35	16	9	5	4	2	69	15	2358
2018	Shift worker	23	54	6	2	10	0	3	81	13	50
2018	Non-shift worker	26	34	17	14	6	3	1	62	20	1715
2017	Shift worker	23	36	14	15	8	3	0	62	24	86
2017	Non-shift worker	29	34	16	11	5	5	1	66	17	2225

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	31	31	2	4	2	0	63	6	88
2020	Non-shift worker	37	37	17	4	2	2	0	76	7	2480
2019	Shift worker	37	38	10	7	2	5	1	80	9	80
2019	Non-shift worker	32	35	20	7	3	3	0	69	10	2352
2018	Shift worker	33	38	27	0	2	0	0	71	2	51
2018	Non-shift worker	24	36	26	10	3	2	0	60	13	1718

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	15	27	24	9	8	15	2	50	21	89
2020	Non-shift worker	24	22	20	11	8	12	3	55	22	2489
2019	Shift worker	29	22	19	17	5	7	1	55	24	80
2019	Non-shift worker	19	21	21	13	11	12	2	47	28	2355
2018	Shift worker	21	27	19	12	4	15	3	58	19	50
2018	Non-shift worker	15	22	21	18	13	10	2	41	35	1716
2017	Shift worker	14	26	23	15	8	8	5	47	26	86
2017	Non-shift worker	12	20	22	15	14	16	3	39	35	2228

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	32	28	14	9	1	49	23	89
2020	Non-shift worker	25	35	18	13	7	3	61	20	2488
2019	Shift worker	32	24	22	15	5	2	56	21	79
2019	Non-shift worker	23	31	19	15	9	3	55	25	2360
2018	Shift worker	20	18	31	13	10	8	42	25	50
2018	Non-shift worker	14	30	21	20	13	2	45	34	1718
2017	Shift worker	16	33	20	20	8	4	50	29	85
2017	Non-shift worker	17	33	19	15	13	3	52	29	2229

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	23	27	10	19	1	3	41	30	89
2020	Non-shift worker	20	27	17	15	14	3	3	50	32	2497
2019	Shift worker	22	31	13	12	14	5	3	57	28	79
2019	Non-shift worker	19	25	17	16	18	3	3	47	35	2363
2018	Shift worker	18	17	23	12	17	10	3	40	34	51
2018	Non-shift worker	15	23	16	21	22	1	1	39	44	1718
2017	Shift worker	12	29	23	14	18	3	1	43	33	86
2017	Non-shift worker	15	26	15	17	21	4	2	44	40	2230

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	52	23	10	5	3	1	6	81	8	89
2020	Non-shift worker	54	24	12	4	2	0	3	81	6	2495
2019	Shift worker	52	30	12	2	1	0	3	84	3	80
2019	Non-shift worker	55	24	11	4	1	1	4	83	5	2358

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	23	16	13	1	4	5	67	15	89
2020	Non-shift worker	51	24	14	4	2	2	2	78	7	2489
2019	Shift worker	35	28	14	6	9	4	4	69	16	80
2019	Non-shift worker	46	24	16	6	3	2	3	74	10	2358

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	77	8	4	2	0	5	5	94	2	89
2020	Non-shift worker	79	8	4	1	1	3	3	93	3	2483
2019	Shift worker	73	7	7	0	1	7	5	91	1	80
2019	Non-shift worker	76	8	5	2	2	4	5	91	4	2350

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	12	4	1	3	3	6	91	4	89
2020	Non-shift worker	75	11	4	1	1	2	6	94	2	2492
2019	Shift worker	75	7	4	0	2	5	7	94	2	80
2019	Non-shift worker	79	6	2	1	1	2	9	96	2	2346

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	42	20	7	4	2	1	68	12	89
2020	Non-shift worker	28	43	16	7	2	3	0	74	9	2489
2019	Shift worker	29	40	19	5	1	7	0	73	7	79
2019	Non-shift worker	23	44	18	9	3	2	1	69	12	2357
2018	Shift worker	23	36	20	5	6	10	0	66	12	51
2018	Non-shift worker	19	39	23	10	5	3	0	60	16	1719
2017	Shift worker	21	38	18	15	4	3	0	61	20	86
2017	Non-shift worker	20	39	21	11	5	4	0	62	16	2232

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	44	12	4	2	3	82	6	88
2020	Non-shift worker	44	38	10	4	2	2	84	6	2481
2019	Shift worker	48	31	13	3	2	3	81	5	80
2019	Non-shift worker	41	39	12	5	2	2	81	7	2349
2018	Shift worker	35	56	7	0	2	1	91	2	50
2018	Non-shift worker	38	41	13	5	1	1	80	6	1703
2017	Shift worker	31	55	8	1	4	1	87	5	86
2017	Non-shift worker	39	42	12	4	2	2	82	6	2225

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	33	15	7	1	6	0	76	8	87
2020	Non-shift worker	41	34	15	4	1	5	1	79	5	2487
2019	Shift worker	53	21	16	8	0	2	0	76	8	80
2019	Non-shift worker	41	34	16	4	2	4	1	78	5	2348
2018	Shift worker	29	52	16	2	0	1	0	82	2	50
2018	Non-shift worker	34	36	18	5	2	4	0	73	8	1705
2017	Shift worker	31	40	17	6	2	5	0	74	8	86
2017	Non-shift worker	35	35	17	4	3	6	1	75	7	2225

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	28	36	20	2	3	11	0	72	5	89
2020	Non-shift worker	32	31	19	6	2	9	2	70	8	2495

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	31	12	4	2	12	1	80	6	88
2020	Non-shift worker	47	29	11	5	2	4	2	81	8	2485

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	32	6	4	1	0	89	5	89
2020	Non-shift worker	60	30	6	2	1	0	90	4	2483
2019	Shift worker	65	22	9	4	0	0	87	4	79
2019	Non-shift worker	56	31	7	3	2	0	88	5	2359
2018	Shift worker	45	47	5	2	2	0	91	4	50
2018	Non-shift worker	48	35	11	4	2	0	83	6	1698
2017	Shift worker	44	44	4	1	4	2	90	6	86
2017	Non-shift worker	46	39	8	4	2	0	85	7	2230

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	27	13	2	3	82	5	87
2020	Non-shift worker	53	30	11	4	2	84	6	2487
2019	Shift worker	55	24	11	8	1	79	9	78
2019	Non-shift worker	46	31	13	6	4	77	10	2361
2018	Shift worker	45	45	8	0	2	91	2	47
2018	Non-shift worker	38	33	19	7	4	70	11	1705
2017	Shift worker	36	41	14	6	3	77	9	86
2017	Non-shift worker	37	35	15	8	4	72	13	2230

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	30	14	3	2	81	5	89
2020	Non-shift worker	47	35	10	5	2	83	7	2472
2019	Shift worker	51	24	16	7	1	75	8	80
2019	Non-shift worker	40	35	14	7	3	76	10	2353
2018	Shift worker	34	49	16	2	0	83	2	50
2018	Non-shift worker	33	36	18	9	4	69	13	1700
2017	Shift worker	33	39	21	7	1	72	8	86
2017	Non-shift worker	33	37	15	10	4	71	14	2230

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	25	14	11	5	3	0	69	16	89
2020	Non-shift worker	48	25	14	6	3	3	1	76	9	2492
2019	Shift worker	42	29	11	12	2	4	0	74	15	79
2019	Non-shift worker	42	25	16	8	5	3	1	69	14	2360
2018	Shift worker	42	24	11	7	4	11	2	75	12	50
2018	Non-shift worker	36	27	19	10	6	2	0	64	16	1710
2017	Shift worker	31	36	17	4	6	2	3	70	11	86
2017	Non-shift worker	37	27	16	9	6	4	1	68	15	2231

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	13	50	37	89
2020	Non-shift worker	14	58	28	2496
2019	Shift worker	22	39	40	79
2019	Non-shift worker	18	52	29	2368
2018	Shift worker	11	57	32	51
2018	Non-shift worker	16	55	29	1721
2017	Shift worker	11	58	30	86
2017	Non-shift worker	16	55	29	2231

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Shift worker	21	21	15	0	36	8	10
2020	Non-shift worker	26	14	23	9	22	5	318
2019	Shift worker	5	4	9	5	77	0	15
2019	Non-shift worker	22	14	22	10	27	6	408
2017	Shift worker	19	31	39	0	12	0	10
2017	Non-shift worker	30	16	17	17	14	6	344

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	5	95	89
2020	Non-shift worker	6	94	2494
2019	Shift worker	9	91	80
2019	Non-shift worker	8	92	2361

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	20	17	17	4	5	32	5	59	14	89
2020	Non-shift worker	20	14	15	5	3	34	9	60	14	2488
2019	Shift worker	30	11	17	4	5	27	5	61	13	80
2019	Non-shift worker	19	13	19	5	4	30	10	53	15	2361
2018	Shift worker	7	23	20	0	3	34	13	56	6	50
2018	Non-shift worker	15	15	21	6	4	31	7	49	17	1718
2017	Shift worker	15	10	23	9	3	26	13	41	21	86
2017	Non-shift worker	14	15	19	5	4	34	9	51	16	2232

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	29	16	4	3	14	0	73	8	89
2020	Non-shift worker	37	29	16	4	2	11	1	74	7	2487
2019	Shift worker	38	24	16	9	1	12	0	71	11	80
2019	Non-shift worker	34	28	18	4	3	12	1	71	8	2360
2018	Shift worker	24	35	27	0	4	9	1	65	5	49
2018	Non-shift worker	25	28	23	7	4	12	1	61	12	1718
2017	Shift worker	21	31	25	4	2	14	2	62	8	86
2017	Non-shift worker	26	30	19	6	3	14	2	66	11	2231

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	16	21	20	1	1	36	5	62	3	88
2020	Non-shift worker	21	14	16	2	1	37	8	64	7	2487
2019	Shift worker	36	10	15	1	2	33	3	73	5	80
2019	Non-shift worker	20	13	19	3	2	33	10	58	8	2352
2018	Shift worker	9	19	16	0	3	40	14	60	7	51
2018	Non-shift worker	15	14	24	3	2	34	7	50	8	1719
2017	Shift worker	12	14	27	1	3	31	12	45	7	86
2017	Non-shift worker	13	14	20	2	2	40	8	54	8	2229

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	33	18	3	1	12	3	75	4	89
2020	Non-shift worker	37	30	16	3	2	12	1	77	5	2488
2019	Shift worker	43	25	19	0	2	10	0	77	2	80
2019	Non-shift worker	36	27	17	3	2	13	1	74	6	2355
2018	Shift worker	27	36	20	0	2	14	1	74	3	51
2018	Non-shift worker	26	28	24	4	2	15	1	64	7	1719
2017	Shift worker	23	33	20	2	3	16	3	69	7	86
2017	Non-shift worker	26	29	19	3	2	19	2	69	7	2228

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	22	44	20	9	4	0	2	66	13	89
2020	Non-shift worker	38	32	17	7	5	0	1	70	12	2492

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	31	16	4	1	1	2	79	5	88
2020	Non-shift worker	54	26	12	4	3	0	1	81	7	2486
2019	Shift worker	43	29	20	3	5	0	0	72	7	80
2019	Non-shift worker	47	29	14	5	4	0	1	77	9	2361
2018	Shift worker	31	31	12	11	13	0	2	63	25	51
2018	Non-shift worker	42	29	17	7	4	0	1	72	11	1721
2017	Shift worker	43	26	18	4	3	1	3	73	8	86
2017	Non-shift worker	42	31	14	7	4	1	2	75	11	2226

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	33	27	20	6	0	2	46	26	89
2020	Non-shift worker	21	29	25	15	9	0	0	50	25	2494
2019	Shift worker	35	22	32	8	3	0	0	57	11	80
2019	Non-shift worker	21	30	27	13	8	0	0	52	22	2359
2018	Shift worker	15	36	27	14	6	0	2	52	21	51
2018	Non-shift worker	13	28	29	17	11	1	0	42	29	1724
2017	Shift worker	20	29	28	14	9	0	0	49	23	85
2017	Non-shift worker	16	29	28	17	10	0	1	45	27	2230

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	32	27	7	2	0	3	64	9	89
2020	Non-shift worker	32	33	20	9	4	0	1	66	14	2488
2019	Shift worker	45	27	21	7	0	0	0	72	7	80
2019	Non-shift worker	30	34	21	9	5	0	1	64	14	2352
2018	Shift worker	24	32	22	12	6	2	2	58	19	51
2018	Non-shift worker	20	32	25	14	7	1	1	53	21	1719
2017	Shift worker	25	31	23	13	7	0	1	57	20	85
2017	Non-shift worker	23	33	23	13	6	0	2	57	19	2225

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	23	28	19	3	0	2	49	22	88
2020	Non-shift worker	26	26	21	15	10	0	1	53	26	2485
2019	Shift worker	41	16	19	16	8	0	0	57	25	80
2019	Non-shift worker	21	26	23	15	12	1	0	48	28	2357
2018	Shift worker	19	20	23	15	12	10	2	43	31	51
2018	Non-shift worker	15	24	23	20	16	1	1	39	37	1714
2017	Shift worker	26	17	30	16	9	1	1	45	25	86
2017	Non-shift worker	18	26	23	19	13	1	1	45	32	2230

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	33	10	7	2	1	2	82	8	89
2020	Non-shift worker	40	29	16	8	5	0	2	70	14	2479
2019	Shift worker	57	24	10	6	1	0	2	83	8	79
2019	Non-shift worker	46	28	13	6	4	0	3	76	10	2347
2018	Shift worker	37	27	10	9	2	12	4	76	12	50
2018	Non-shift worker	38	27	17	8	5	0	3	68	14	1718
2017	Shift worker	36	29	15	8	6	1	5	70	14	86
2017	Non-shift worker	37	30	16	7	4	1	5	71	12	2231

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	30	15	13	7	1	0	64	21	89
2020	Non-shift worker	29	31	20	11	8	0	0	60	19	2493
2019	Shift worker	36	34	14	11	4	0	0	71	16	80
2019	Non-shift worker	35	31	19	8	6	0	1	67	14	2354
2018	Shift worker	33	31	22	10	2	1	2	66	12	51
2018	Non-shift worker	28	31	21	11	8	1	1	60	19	1722
2017	Shift worker	35	26	21	12	5	0	1	62	17	85
2017	Non-shift worker	30	33	21	10	5	0	1	63	16	2226

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	37	12	11	5	1	1	71	17	89
2020	Non-shift worker	37	25	16	10	6	0	6	66	17	2490

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	35	19	4	0	0	3	76	4	89
2020	Non-shift worker	35	35	17	8	3	1	1	71	11	2490
2019	Shift worker	45	27	24	3	0	0	1	72	3	80
2019	Non-shift worker	31	34	22	8	4	1	1	66	12	2356
2018	Shift worker	24	27	25	4	6	11	3	59	11	50
2018	Non-shift worker	21	34	27	12	6	0	1	55	18	1715
2017	Shift worker	30	42	15	11	2	0	1	72	13	85
2017	Non-shift worker	24	33	23	12	6	1	1	58	19	2226

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	29	35	23	8	1	0	3	66	10	89
2020	Non-shift worker	27	36	21	10	4	1	1	65	14	2488
2019	Shift worker	37	32	21	5	3	0	1	70	8	80
2019	Non-shift worker	23	33	24	13	6	1	1	57	19	2358
2018	Shift worker	23	29	30	8	4	3	3	55	13	50
2018	Non-shift worker	14	31	27	17	10	1	1	45	28	1712
2017	Shift worker	26	32	19	15	8	0	0	58	23	85
2017	Non-shift worker	16	31	27	17	8	0	1	47	26	2224

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	39	11	8	0	0	3	80	9	89
2020	Non-shift worker	35	34	18	9	3	0	1	70	12	2491
2019	Shift worker	48	28	15	7	1	0	1	76	8	80
2019	Non-shift worker	31	32	21	11	5	0	1	63	16	2355
2018	Shift worker	25	47	10	8	6	3	2	75	14	50
2018	Non-shift worker	22	33	24	14	8	0	1	55	21	1714
2017	Shift worker	28	31	26	5	8	0	1	61	13	85
2017	Non-shift worker	24	33	23	12	7	0	1	57	20	2228

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	33	8	7	6	0	5	79	13	89
2020	Non-shift worker	45	29	13	7	5	0	1	75	12	2483
2019	Shift worker	53	28	7	7	2	1	2	83	9	80
2019	Non-shift worker	41	28	15	8	6	1	1	70	15	2352

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	26	36	23	11	2	0	3	64	13	89
2020	Non-shift worker	29	33	22	11	4	0	0	62	16	2491

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	37	17	9	1	2	2	72	10	89
2020	Non-shift worker	33	35	18	9	4	1	1	69	13	2491
2019	Shift worker	50	35	9	4	0	2	1	87	4	80
2019	Non-shift worker	36	34	18	7	4	0	1	71	11	2349
2018	Shift worker	28	28	35	6	0	1	4	58	6	50
2018	Non-shift worker	29	33	22	11	5	0	1	63	16	1708
2017	Shift worker	38	26	19	10	6	0	1	64	16	85
2017	Non-shift worker	30	32	21	10	4	1	1	63	15	2223

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	31	13	6	0	0	2	80	6	88
2020	Non-shift worker	51	30	13	4	1	0	1	81	5	2480
2019	Shift worker	66	19	9	4	1	0	1	86	5	80
2019	Non-shift worker	63	23	9	3	1	0	1	87	4	2346
2018	Shift worker	58	25	8	4	0	3	2	88	4	50
2018	Non-shift worker	60	25	9	3	1	0	2	87	4	1711
2017	Shift worker	56	26	9	6	1	1	1	84	7	86
2017	Non-shift worker	62	23	9	2	1	0	2	88	3	2234

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	42	10	8	0	0	2	82	8	87
2020	Non-shift worker	30	37	21	8	4	0	0	68	12	2477

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	73	17	5	3	0	0	2	92	3	88
2020	Non-shift worker	72	17	5	2	1	1	4	93	2	2478
2019	Shift worker	81	10	4	2	0	1	2	94	2	80
2019	Non-shift worker	78	10	3	1	1	1	6	95	1	2341
2018	Shift worker	66	11	9	2	2	3	7	86	4	50
2018	Non-shift worker	78	12	3	1	1	1	4	94	2	1710

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	82	8	3	2	1	1	3	94	3	88
2020	Non-shift worker	83	8	3	2	2	1	3	94	3	2473
2019	Shift worker	80	8	5	4	0	1	2	91	4	80
2019	Non-shift worker	80	9	5	2	2	1	2	91	4	2351
2018	Shift worker	83	5	0	0	4	3	6	96	4	50
2018	Non-shift worker	75	11	6	2	2	1	3	90	4	1711
2017	Shift worker	72	14	6	1	5	0	2	87	6	85
2017	Non-shift worker	79	10	4	2	2	1	2	91	4	2232

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	15	9	0	2	0	3	88	2	87
2020	Non-shift worker	70	20	6	2	0	0	1	91	3	2466
2019	Shift worker	67	18	11	2	1	0	1	86	2	80
2019	Non-shift worker	57	28	9	3	2	0	1	87	4	2353
2018	Shift worker	59	17	16	2	2	1	4	80	3	51
2018	Non-shift worker	54	30	10	4	2	0	1	84	6	1722
2017	Shift worker	44	33	10	6	3	2	1	80	10	86
2017	Non-shift worker	56	29	9	3	1	0	2	86	4	2228

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	18	10	2	2	0	3	86	4	88
2020	Non-shift worker	71	16	6	3	3	0	1	89	6	2478
2019	Shift worker	70	15	10	2	2	0	1	86	4	80
2019	Non-shift worker	62	19	9	4	3	1	1	83	7	2346
2018	Shift worker	55	21	9	4	6	1	4	80	10	51
2018	Non-shift worker	55	22	11	6	4	0	1	78	10	1719
2017	Shift worker	58	22	12	1	5	0	2	81	6	86
2017	Non-shift worker	59	21	9	5	4	0	1	82	9	2230

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	3	9	0	0	0	17	90	0	88
2020	Non-shift worker	64	11	4	1	1	0	19	94	2	2485
2019	Shift worker	82	5	0	0	0	0	13	100	0	80
2019	Non-shift worker	60	12	5	1	1	1	21	91	2	2343
2018	Shift worker	65	1	8	0	0	1	26	90	0	51
2018	Non-shift worker	52	15	5	2	1	0	25	90	3	1709
2017	Shift worker	57	7	3	0	0	1	32	95	0	84
2017	Non-shift worker	55	12	5	1	0	0	26	91	2	2229

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	76	11	7	2	0	1	4	91	2	89
2020	Non-shift worker	74	16	4	1	0	0	4	94	1	2490
2019	Shift worker	82	10	5	1	1	0	1	93	2	79
2019	Non-shift worker	71	17	5	1	1	1	4	93	2	2340
2018	Shift worker	69	16	2	2	0	1	11	96	2	51
2018	Non-shift worker	68	19	7	1	1	0	5	91	2	1716
2017	Shift worker	71	11	6	0	1	1	9	92	1	85
2017	Non-shift worker	69	17	6	2	0	1	6	92	2	2225

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	26	7	2	2	1	2	90	4	89
2020	Non-shift worker	61	22	8	4	4	1	1	84	7	2493
2019	Shift worker	68	9	9	2	9	1	2	79	11	80
2019	Non-shift worker	65	19	8	3	3	1	2	86	6	2350
2018	Shift worker	53	15	11	2	14	1	3	71	17	51
2018	Non-shift worker	56	23	10	4	4	0	1	81	8	1721
2017	Shift worker	42	26	11	7	6	1	7	74	13	86
2017	Non-shift worker	53	24	10	5	5	1	2	80	10	2233

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	28	21	1	0	1	2	77	1	89
2020	Non-shift worker	51	29	13	4	1	0	1	81	6	2494
2019	Shift worker	54	27	12	3	1	0	2	83	5	78
2019	Non-shift worker	61	24	10	2	1	0	2	86	4	2353
2018	Shift worker	69	10	6	2	4	1	8	87	7	51
2018	Non-shift worker	55	29	10	3	1	0	2	85	4	1719
2017	Shift worker	43	27	19	2	2	1	6	75	5	86
2017	Non-shift worker	56	28	9	2	1	0	3	87	4	2229

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	24	38	27	11	1	0	0	62	12	89
2020	Non-shift worker	26	43	23	6	2	0	0	68	9	2495

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	32	45	11	3	0	41	14	86
2020	Non-shift worker	14	37	34	12	3	0	51	15	2495
2019	Shift worker	24	36	30	8	1	0	60	9	80
2019	Non-shift worker	18	36	32	12	3	0	53	14	2367
2018	Shift worker	17	38	34	8	2	1	55	10	51
2018	Non-shift worker	11	33	38	14	3	0	44	18	1727
2017	Shift worker	12	29	40	11	6	1	42	17	86
2017	Non-shift worker	10	32	38	14	5	0	42	20	2234

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	16	42	25	9	0	0	34	24	89
2020	Non-shift worker	8	17	38	25	11	0	0	36	26	2486
2019	Shift worker	2	3	43	33	18	0	0	52	5	79
2019	Non-shift worker	6	15	39	26	13	0	0	39	21	2352
2018	Shift worker	2	12	33	43	8	1	2	52	14	50
2018	Non-shift worker	6	19	41	24	9	0	0	34	26	1706
2017	Shift worker	6	16	40	25	13	0	0	38	22	86
2017	Non-shift worker	6	18	41	25	10	0	0	35	24	2223

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	44	17	2	2	3	0	78	4	88
2020	Non-shift worker	45	37	11	3	1	2	0	84	5	2490
2019	Shift worker	20	38	20	13	2	8	0	62	16	80
2019	Non-shift worker	18	37	22	13	4	5	0	59	18	2355
2018	Shift worker	11	31	29	8	14	7	0	45	24	51
2018	Non-shift worker	11	29	27	19	9	6	0	42	29	1722
2017	Shift worker	8	25	32	15	8	12	0	38	26	86
2017	Non-shift worker	10	28	25	17	10	10	1	42	30	2231

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	44	18	7	2	2	0	72	9	89
2020	Non-shift worker	42	34	13	6	3	3	0	79	8	2483

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	25	33	20	13	6	4	0	60	20	87
2020	Non-shift worker	39	27	13	12	7	2	1	68	19	2487

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	31	20	6	3	2	0	70	9	89
2020	Non-shift worker	49	28	12	3	3	3	1	81	6	2488

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	42	14	6	2	5	76	9	89
2020	Non-shift worker	39	35	14	6	3	2	76	10	2496
2019	Shift worker	39	25	21	9	3	3	66	13	80
2019	Non-shift worker	24	37	19	12	5	2	62	18	2357
2018	Shift worker	25	40	18	10	4	3	67	15	51
2018	Non-shift worker	18	33	24	15	7	3	52	23	1721
2017	Shift worker	22	39	19	9	8	3	63	18	86
2017	Non-shift worker	17	37	20	14	7	4	57	22	2227

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	49	4	7	3	0	0	86	10	89
2020	Non-shift worker	44	40	8	5	1	0	0	85	7	2496

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	45	9	6	3	0	0	82	9	89
2020	Non-shift worker	45	36	10	6	2	0	0	82	8	2481

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	42	13	6	2	0	0	79	8	89
2020	Non-shift worker	39	38	15	5	1	1	1	78	7	2481

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	39	7	5	3	0	2	85	8	89
2020	Non-shift worker	53	32	9	3	1	1	1	87	4	2486

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	21	8	1	2	5	0	89	3	88
2020	Non-shift worker	68	16	5	1	0	7	3	93	2	2491

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	38	13	2	1	3	0	83	3	89
2020	Non-shift worker	60	29	6	2	1	2	0	91	3	2494

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	37	10	10	2	0	0	78	12	89
2020	Non-shift worker	54	28	8	5	4	1	0	83	9	2484

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	36	9	7	4	0	0	79	11	89
2020	Non-shift worker	60	26	7	4	2	1	0	87	6	2488

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	87
2020	Non-shift worker	8	92	2471

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	8	92	87
2020	Non-shift worker	7	93	2476
2019	Shift worker	11	89	80
2019	Non-shift worker	10	90	2361
2017	Non-shift worker	10	90	2231

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	75	25	225

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	50	38	7	3	2	1	0	88	5	169

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	32	16	4	3	9	3	73	8	88
2020	Non-shift worker	49	30	9	3	1	3	4	85	5	2491

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	12	64	23	1	85	15	89
2020	Non-shift worker	5	73	19	3	93	7	2498

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	10	6	2	0	5	15	90	2	89
2020	Non-shift worker	63	8	3	1	1	4	19	92	3	2494
2019	Shift worker	60	11	8	0	4	5	13	85	4	80
2019	Non-shift worker	63	12	6	3	2	2	11	87	6	2357
2018	Shift worker	56	11	6	1	0	11	15	90	1	51
2018	Non-shift worker	68	8	5	3	3	1	12	88	6	1722

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for National Research Council Canada by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities