2020 Public Service Employee Survey Results for Impact Assessment Agency of Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 35 0 10 0 0 0 90 10 20

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 90 5 0 5 0 0 0 95 5 20
2017 IS 78 22 0 0 0 0 0 100 0 14
2014 IS 60 40 0 0 0 0 0 100 0 10

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 45 5 20 0 0 0 75 20 20
2019 IS 56 19 6 19 0 0 0 75 19 16
2017 IS 50 29 7 14 0 0 0 78 14 14
2014 IS 30 20 30 20 0 0 0 50 20 10

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 40 0 5 0 0 0 95 5 20
2019 IS 25 69 0 0 6 0 0 94 6 16
2018 IS 45 45 9 0 0 0 0 91 0 11
2017 IS 50 42 7 0 0 0 0 93 0 14
2014 IS 40 30 10 10 0 0 10 78 11 10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 40 0 5 0 0 0 95 5 20
2019 IS 56 38 0 0 0 6 0 100 0 16
2017 IS 57 36 0 7 0 0 0 93 7 14
2014 IS 40 40 10 10 0 0 0 80 10 10

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 70 5 10 10 5 0 0 75 15 20
2019 IS 50 38 6 0 6 0 0 88 6 16
2018 IS 55 36 0 9 0 0 0 91 9 11
2017 IS 57 29 0 7 7 0 0 86 14 14
2014 IS 40 40 10 10 0 0 0 80 10 10

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 35 10 5 5 0 0 80 10 20
2019 IS 56 38 0 0 6 0 0 94 6 16
2018 IS 27 64 9 0 0 0 0 91 0 11
2017 IS 57 36 7 0 0 0 0 93 0 14
2014 IS 20 50 20 0 0 10 0 78 0 10

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 25 0 10 5 0 0 85 15 20
2019 IS 50 38 6 0 6 0 0 88 6 16
2018 IS 18 64 0 18 0 0 0 82 18 11
2017 IS 57 28 14 0 0 0 0 86 0 14
2014 IS 10 50 0 20 10 10 0 67 33 10

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 30 5 5 0 0 0 90 5 20
2019 IS 50 38 0 6 6 0 0 88 13 16
2018 IS 36 45 0 18 0 0 0 82 18 11
2017 IS 64 36 0 0 0 0 0 100 0 14

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 30 5 5 0 0 0 90 5 20
2019 IS 75 13 6 0 6 0 0 88 6 16
2018 IS 73 27 0 0 0 0 0 100 0 11
2017 IS 71 22 7 0 0 0 0 93 0 14
2014 IS 30 70 0 0 0 0 0 100 0 10

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 20 20 0 5 0 0 75 5 20
2019 IS 56 25 6 6 6 0 0 81 13 16
2018 IS 18 64 18 0 0 0 0 82 0 11
2017 IS 50 36 14 0 0 0 0 86 0 14

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 25 10 0 5 0 0 85 5 20
2019 IS 67 20 7 0 7 0 0 87 7 15
2018 IS 27 64 9 0 0 0 0 91 0 11
2017 IS 86 7 7 0 0 0 0 93 0 14
2014 IS 50 10 30 10 0 0 0 60 10 10

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 20 10 5 5 0 0 80 10 20
2019 IS 31 44 0 19 6 0 0 75 25 16
2018 IS 18 64 0 18 0 0 0 82 18 11
2017 IS 42 36 7 14 0 0 0 78 14 14
2014 IS 40 30 10 20 0 0 0 70 20 10

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 70 15 10 5 0 0 0 85 5 20
2019 IS 31 38 13 6 13 0 0 69 19 16
2018 IS 18 45 27 9 0 0 0 64 9 11
2017 IS 43 22 29 7 0 0 0 64 7 14
2014 IS 10 60 10 0 10 10 0 78 11 10

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 45 0 5 0 0 0 95 5 20
2019 IS 31 63 0 0 6 0 0 94 6 16
2018 IS 36 55 9 0 0 0 0 91 0 11
2017 IS 50 36 0 14 0 0 0 86 14 14
2014 IS 20 20 20 30 10 0 0 40 40 10

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 20 15 5 0 0 0 80 5 20
2019 IS 56 38 0 0 6 0 0 94 6 16
2018 IS 36 64 0 0 0 0 0 100 0 11
2017 IS 71 29 0 0 0 0 0 100 0 14
2014 IS 40 20 20 20 0 0 0 60 20 10

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 45 10 5 0 0 0 85 5 20
2019 IS 19 31 44 6 0 0 0 50 6 16
2018 IS 55 36 0 9 0 0 0 91 9 11
2017 IS 36 50 7 7 0 0 0 86 7 14
2014 IS 40 60 0 0 0 0 0 100 0 10

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 20 30 30 15 0 0 45 25 20
2019 IS 13 6 63 19 0 0 0 19 19 16
2018 IS 0 18 45 36 0 0 0 36 18 11
2017 IS 7 14 36 22 7 0 14 34 24 14
2014 IS 0 10 50 20 10 10 0 33 11 10

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 5 10 45 35 0 5 84 5 20
2019 IS 6 13 6 56 19 0 0 75 19 16
2018 IS 0 27 27 18 27 0 0 45 27 11
2017 IS 0 7 28 22 22 0 22 55 9 14
2014 IS 0 0 40 40 10 10 0 56 0 10

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 5 35 30 20 5 0 53 11 20
2019 IS 13 38 25 13 0 6 6 14 57 16
2018 IS 9 0 45 9 27 0 9 40 10 11
2017 IS 0 14 35 22 22 0 7 47 15 14
2014 IS 10 30 20 20 10 0 10 33 44 10

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 15 25 25 5 0 5 32 42 20
2019 IS 25 25 44 0 6 0 0 6 50 16
2018 IS 9 9 55 18 9 0 0 27 18 11
2017 IS 0 21 29 36 14 0 0 50 21 14
2014 IS 0 10 70 20 0 0 0 20 10 10

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 20 20 15 10 5 0 26 53 20
2019 IS 25 19 31 6 19 0 0 25 44 16
2018 IS 0 36 45 18 0 0 0 18 36 11
2017 IS 7 21 22 29 14 0 7 46 30 14
2014 IS 0 20 20 40 10 10 0 56 22 10

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 0 30 30 30 5 0 63 5 20
2019 IS 13 13 31 25 19 0 0 44 25 16
2018 IS 10 10 40 40 0 0 0 40 20 10
2017 IS 0 14 21 29 22 7 7 59 17 14
2014 IS 10 0 20 30 30 10 0 67 11 10

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 5 5 15 45 25 5 0 74 11 20
2019 IS 19 6 38 25 6 0 6 33 27 16
2018 IS 9 9 18 45 18 0 0 64 18 11
2017 IS 0 14 22 29 22 0 14 59 16 14
2014 IS 0 30 40 10 10 0 10 22 33 10

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 0 40 35 25 0 0 60 0 20
2019 IS 0 19 25 31 25 0 0 56 19 16
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 30 10 5 0 10 5 82 6 20
2019 IS 20 40 13 13 0 13 0 69 15 15
2018 IS 27 27 27 9 9 0 0 55 18 11
2017 IS 35 29 14 7 0 7 7 75 8 14
2014 IS 10 40 20 20 0 0 10 56 22 10

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 25 0 10 0 0 0 90 10 20
2019 IS 67 20 13 0 0 0 0 87 0 15
2018 IS 36 36 0 27 0 0 0 73 27 11
2017 IS 57 29 7 7 0 0 0 86 7 14
2014 IS 50 20 20 10 0 0 0 70 10 10

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 80 10 5 5 0 0 0 90 5 20
2019 IS 60 40 0 0 0 0 0 100 0 15
2018 IS 45 27 9 18 0 0 0 73 18 11
2017 IS 71 29 0 0 0 0 0 100 0 14
2014 IS 40 50 0 10 0 0 0 90 10 10

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 35 0 5 0 0 0 95 5 20
2019 IS 73 20 0 7 0 0 0 93 7 15
2018 IS 45 45 9 0 0 0 0 91 0 11

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 10 0 0 0 5 10 100 0 20
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 25 10 5 0 0 0 85 5 20
2019 IS 56 25 13 6 0 0 0 81 6 16

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 25 5 5 0 0 0 90 5 20
2019 IS 38 31 19 6 6 0 0 69 13 16
2018 IS 36 45 0 18 0 0 0 82 18 11
2017 IS 50 43 0 7 0 0 0 93 7 14
2014 IS 40 10 20 20 10 0 0 50 30 10

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 5 0 5 5 10 0 89 11 20

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 15 10 0 0 0 0 90 0 20
2019 IS 56 31 0 13 0 0 0 88 13 16
2018 IS 27 36 18 18 0 0 0 64 18 11
2017 IS 50 29 14 0 0 7 0 85 0 14
2014 IS 30 20 30 20 0 0 0 50 20 10

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 40 60 20

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 10 5 10 5 5 0 79 16 20

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 80 10 0 10 0 0 0 90 10 20
2019 IS 56 25 6 6 6 0 0 81 13 16
2018 IS 45 27 9 18 0 0 0 73 18 11
2017 IS 71 14 7 7 0 0 0 86 7 14
2014 IS 30 20 20 20 10 0 0 50 30 10
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 25 5 0 0 10 0 94 0 20
2019 IS 38 38 19 6 0 0 0 75 6 16
2018 IS 45 36 18 0 0 0 0 82 0 11
2017 IS 43 57 0 0 0 0 0 100 0 14
2014 IS 20 60 0 10 0 10 0 89 11 10

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 30 10 0 0 5 0 89 0 20
2019 IS 38 31 19 6 6 0 0 69 13 16
2018 IS 27 45 9 18 0 0 0 73 18 11
2017 IS 36 43 14 0 0 7 0 85 0 14
2014 IS 10 60 20 0 0 10 0 78 0 10

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 20 25 0 0 5 0 74 0 20
2019 IS 25 19 19 31 6 0 0 44 38 16
2018 IS 18 36 18 27 0 0 0 55 27 11
2017 IS 14 57 7 14 0 7 0 77 15 14
2014 IS 10 60 0 10 10 10 0 78 22 10

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 30 20 5 0 5 0 74 5 20
2019 IS 13 38 13 19 19 0 0 50 38 16
2018 IS 27 36 9 9 18 0 0 64 27 11
2017 IS 43 36 0 22 0 0 0 78 22 14
2014 IS 20 10 20 30 10 10 0 33 44 10

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 30 30 0 0 0 0 70 0 20
2019 IS 6 44 19 13 13 6 0 53 27 16
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 25 10 10 10 0 0 70 20 20
2019 IS 19 63 0 6 13 0 0 81 19 16
2018 IS 18 45 9 9 18 0 0 64 27 11
2017 IS 28 50 0 22 0 0 0 78 22 14
2014 IS 20 50 10 10 0 10 0 78 11 10

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 42 32 21 0 0 5 0 78 0 19
2019 IS 19 31 13 19 19 0 0 50 38 16

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 40 0 15 0 0 0 85 15 20
2019 IS 25 44 6 19 6 0 0 69 25 16
2018 IS 18 18 9 55 0 0 0 36 55 11
2017 IS 28 50 0 14 0 7 0 84 16 14
2014 IS 20 40 20 20 0 0 0 60 20 10

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 25 25 0 0 0 0 75 0 20
2019 IS 44 19 25 6 6 0 0 63 13 16
2018 IS 18 36 36 9 0 0 0 55 9 11

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 15 15 10 0 15 0 71 12 20
2019 IS 31 13 19 6 13 19 0 54 23 16
2018 IS 9 9 45 18 0 18 0 22 22 11
2017 IS 28 7 22 14 0 29 0 50 20 14
2014 IS 0 30 40 10 20 0 0 30 30 10

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 35 20 25 10 5 5 0 58 16 20
2019 IS 25 38 6 25 6 0 0 63 31 16
2018 IS 18 18 55 9 0 0 0 36 9 11
2017 IS 42 43 7 0 7 0 0 86 7 14
2014 IS 10 50 10 10 10 10 0 67 22 10

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 20 20 10 20 20 10 0 44 44 20
2019 IS 25 25 6 19 25 0 0 50 44 16
2018 IS 0 18 36 36 9 0 0 18 45 11
2017 IS 35 22 14 22 7 0 0 57 29 14
2014 IS 0 20 20 30 20 10 0 22 56 10

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 25 20 0 10 0 0 70 10 20
2019 IS 50 38 0 13 0 0 0 88 13 16

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 35 15 5 0 0 0 80 5 20
2019 IS 40 47 7 7 0 0 0 87 7 15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 15 0 0 0 5 5 100 0 20
2019 IS 88 6 0 0 0 6 0 100 0 16

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 10 0 0 5 0 10 94 6 20
2019 IS 69 6 0 6 0 0 19 92 8 16

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 45 5 10 0 0 0 85 10 20
2019 IS 25 50 6 13 6 0 0 75 19 16
2018 IS 9 55 36 0 0 0 0 64 0 11
2017 IS 21 58 14 7 0 0 0 78 7 14

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 40 10 5 0 5 0 84 5 20
2019 IS 25 44 13 13 6 0 0 69 19 16
2018 IS 36 27 18 9 0 9 0 70 10 11
2017 IS 42 50 0 0 0 7 0 100 0 14
2014 IS 40 40 0 10 0 10 0 89 11 10

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 25 0 5 0 10 0 94 6 20
2019 IS 50 31 13 0 0 6 0 87 0 16
2018 IS 55 27 9 0 0 9 0 90 0 11
2017 IS 57 43 0 0 0 0 0 100 0 14
2014 IS 40 40 0 0 0 20 0 100 0 10

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 25 20 5 0 10 0 72 6 20

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 20 0 5 0 15 0 94 6 20

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 25 0 0 0 0 0 100 0 20
2019 IS 56 25 6 13 0 0 0 81 13 16
2018 IS 82 18 0 0 0 0 0 100 0 11
2017 IS 71 29 0 0 0 0 0 100 0 14
2014 IS 60 40 0 0 0 0 0 100 0 10

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 85 5 5 5 0 0 0 90 5 20
2019 IS 50 38 0 13 0 0 0 88 13 16
2018 IS 55 36 0 9 0 0 0 91 9 11
2017 IS 86 14 0 0 0 0 0 100 0 14
2014 IS 50 40 10 0 0 0 0 90 0 10

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 25 5 5 0 0 0 90 5 20
2019 IS 56 31 0 6 6 0 0 88 13 16
2018 IS 45 45 0 9 0 0 0 91 9 11
2017 IS 64 36 0 0 0 0 0 100 0 14
2014 IS 30 50 20 0 0 0 0 80 0 10

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 25 30 0 5 0 0 65 5 20
2019 IS 63 19 6 0 13 0 0 81 13 16
2018 IS 45 27 9 9 9 0 0 73 18 11
2017 IS 64 22 7 0 0 7 0 92 0 14
2014 IS 60 0 10 10 0 20 0 75 13 10
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 IS 30 20 50 20
2019 IS 44 31 25 16
2018 IS 36 36 27 11
2017 IS 14 43 42 14
2014 IS 40 40 20 10
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 0 100 20
2019 IS 0 100 16

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 20 5 10 0 0 55 10 71 0 20
2019 IS 19 13 19 19 6 25 0 42 33 16
2018 IS 9 18 27 9 0 36 0 43 14 11
2017 IS 21 7 22 0 7 43 0 50 13 14
2014 IS 10 10 30 0 0 50 0 40 0 10

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 10 25 0 0 25 0 67 0 20
2019 IS 44 13 31 0 6 6 0 60 7 16
2018 IS 9 36 36 9 0 9 0 50 10 11
2017 IS 42 29 22 0 7 0 0 71 7 14
2014 IS 10 30 30 0 0 30 0 57 0 10
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 15 5 10 0 0 60 10 67 0 20
2019 IS 31 0 13 6 6 44 0 56 22 16
2018 IS 0 9 45 0 0 36 9 17 0 11
2017 IS 14 7 35 0 0 43 0 38 0 14
2014 IS 20 0 10 0 0 70 0 67 0 10

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 30 10 5 0 25 0 80 7 20
2019 IS 44 19 13 0 6 19 0 77 8 16
2018 IS 9 36 18 9 0 18 9 63 13 11
2017 IS 42 43 14 0 0 0 0 86 0 14
2014 IS 20 20 20 0 0 40 0 67 0 10
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 25 0 0 5 0 5 95 5 20

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 35 10 5 0 0 0 85 5 20
2019 IS 19 31 31 13 6 0 0 50 19 16
2018 IS 0 55 18 18 9 0 0 55 27 11
2017 IS 0 50 14 22 14 0 0 50 35 14

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 10 25 25 25 15 0 0 35 40 20
2019 IS 0 25 38 31 6 0 0 25 38 16
2018 IS 0 27 45 18 9 0 0 27 27 11
2017 IS 14 43 29 14 0 0 0 58 14 14

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 20 25 20 10 25 0 0 45 35 20
2019 IS 0 13 38 38 13 0 0 13 50 16
2018 IS 0 36 36 18 9 0 0 36 27 11
2017 IS 22 36 29 14 0 0 0 58 14 14

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 11 21 16 26 26 0 0 32 53 19
2019 IS 13 6 31 38 13 0 0 19 50 16
2018 IS 0 36 27 27 9 0 0 36 36 11
2017 IS 22 36 7 28 7 0 0 57 35 14

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 35 20 25 10 10 0 0 55 20 20
2019 IS 19 25 44 6 0 0 6 47 7 16
2018 IS 27 55 0 9 9 0 0 82 18 11
2017 IS 50 36 7 7 0 0 0 86 7 14

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 20 25 15 15 0 0 45 30 20
2019 IS 31 38 13 19 0 0 0 69 19 16
2018 IS 27 36 18 0 18 0 0 64 18 11
2017 IS 42 29 29 0 0 0 0 71 0 14

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 15 20 10 10 0 5 58 21 20

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 30 15 10 5 0 0 70 15 20
2019 IS 20 33 7 27 13 0 0 53 40 15
2018 IS 20 50 20 0 10 0 0 70 10 10
2017 IS 42 14 36 7 0 0 0 57 7 14

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 20 50 15 5 10 0 0 70 15 20
2019 IS 7 40 33 7 13 0 0 47 20 15
2018 IS 9 45 36 0 9 0 0 55 9 11
2017 IS 43 7 36 14 0 0 0 50 14 14

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 35 5 15 0 0 0 80 15 20
2019 IS 20 47 7 13 13 0 0 67 27 15
2018 IS 9 55 18 9 9 0 0 64 18 11
2017 IS 57 29 14 0 0 0 0 86 0 14

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 55 10 25 0 10 0 0 65 10 20
2019 IS 47 27 7 13 7 0 0 73 20 15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 30 25 10 5 0 0 60 15 20

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 35 30 15 15 5 0 0 65 20 20
2019 IS 20 47 27 7 0 0 0 67 7 15
2018 IS 18 55 18 9 0 0 0 73 9 11
2017 IS 57 29 7 7 0 0 0 86 7 14

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 25 25 0 5 0 0 70 5 20
2019 IS 53 27 13 7 0 0 0 80 7 15
2018 IS 27 55 18 0 0 0 0 82 0 11
2017 IS 64 36 0 0 0 0 0 100 0 14

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 45 20 5 0 0 0 75 5 20

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 5 25 0 0 0 5 74 0 20
2019 IS 67 20 7 0 0 0 7 93 0 15
2018 IS 73 18 9 0 0 0 0 91 0 11

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 90 5 0 0 0 0 5 100 0 20
2019 IS 81 6 0 13 0 0 0 88 13 16
2018 IS 64 27 0 9 0 0 0 91 9 11
2017 IS 86 7 7 0 0 0 0 93 0 14

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 70 25 0 0 5 0 0 95 5 20
2019 IS 69 25 6 0 0 0 0 94 0 16
2018 IS 45 36 9 0 0 0 9 90 0 11
2017 IS 86 7 7 0 0 0 0 93 0 14

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 5 10 0 10 0 0 80 10 20
2019 IS 44 31 19 6 0 0 0 75 6 16
2018 IS 45 36 0 18 0 0 0 82 18 11
2017 IS 50 35 7 7 0 0 0 86 7 14

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 80 5 5 0 0 0 10 94 0 20
2019 IS 69 13 0 0 0 0 19 100 0 16
2018 IS 64 18 0 0 0 0 18 100 0 11
2017 IS 50 22 0 0 0 0 29 100 0 14

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 85 10 0 0 0 0 5 100 0 20
2019 IS 75 13 6 0 0 0 6 93 0 16
2018 IS 82 9 0 0 0 0 9 100 0 11
2017 IS 78 22 0 0 0 0 0 100 0 14

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 75 20 0 0 5 0 0 95 5 20
2019 IS 88 6 6 0 0 0 0 94 0 16
2018 IS 91 9 0 0 0 0 0 100 0 11
2017 IS 93 7 0 0 0 0 0 100 0 14

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 30 30 10 5 0 0 55 15 20
2019 IS 31 44 19 6 0 0 0 75 6 16
2018 IS 36 45 9 9 0 0 0 82 9 11
2017 IS 57 21 7 14 0 0 0 78 14 14

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 25 30 10 5 5 0 53 16 20

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 0 40 50 5 5 0 0 40 10 20
2019 IS 13 38 38 6 6 0 0 50 13 16
2018 IS 0 64 27 9 0 0 0 64 9 11
2017 IS 22 50 21 7 0 0 0 72 7 14

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 15 20 40 25 0 0 0 25 35 20
2019 IS 13 0 50 31 6 0 0 38 13 16
2018 IS 9 9 64 18 0 0 0 18 18 11
2017 IS 0 14 22 29 36 0 0 65 14 14

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 60 35 5 0 0 0 0 95 0 20
2019 IS 44 44 0 6 6 0 0 88 13 16
2018 IS 50 50 0 0 0 0 0 100 0 10
2017 IS 57 43 0 0 0 0 0 100 0 14

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 45 15 5 0 5 0 79 5 20

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 30 15 0 10 0 0 75 10 20

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 25 0 5 5 0 0 90 10 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 30 60 0 5 0 5 0 95 5 20
2019 IS 25 44 19 0 13 0 0 69 13 16
2018 IS 9 64 18 9 0 0 0 73 9 11
2017 IS 35 65 0 0 0 0 0 100 0 14

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 30 0 5 0 0 0 95 5 20

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 45 30 25 0 0 0 0 75 0 20

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 35 45 5 10 0 5 0 84 11 20

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 68 21 5 5 0 0 0 89 5 19

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 90 10 0 0 0 0 0 100 0 20

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 20 10 5 0 0 0 85 5 20

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 50 30 10 5 5 0 0 80 10 20

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 65 25 5 0 0 0 5 95 0 20
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 15 85 20

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 IS 11 89 19
2019 IS 13 88 16

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 40 35 5 5 5 0 10 83 11 20
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 25 65 10 0 72 28 20

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 IS 26 42 11 0 11 0 11 76 12 19
2019 IS 44 19 13 19 0 0 6 67 20 16
2018 IS 18 18 27 27 0 0 9 40 30 11
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