2020 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	20	47	4	23	6	68	29	420
2020	Administration and operations	45	47	3	6	0	92	6	71
2020	Human resources	36	47	4	13	0	83	13	31
2020	Financial management	45	50	4	0	0	96	0	22
2020	None of the above	14	34	6	39	7	48	46	16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	78	15	3	1	1	1	1	95	2	415
2020	Administration and operations	87	10	1	0	0	1	0	99	0	72
2020	Human resources	68	25	7	0	0	0	0	93	0	31
2020	Financial management	73	22	4	0	0	0	0	96	0	23
2020	None of the above	71	12	7	6	4	0	0	83	10	16
2017	Legal services	76	17	2	3	1	1	1	94	4	470
2017	Administration and operations	78	16	1	1	0	1	1	97	1	69
2017	Human resources	81	15	5	0	0	0	0	95	0	26
2017	Financial management	81	19	0	0	0	0	0	100	0	17
2017	None of the above	71	13	7	10	0	0	0	83	10	32
2014	Legal services	74	17	3	4	2	0	1	92	5	449
2014	Administration and operations	81	15	2	1	1	0	0	96	2	72
2014	Human resources	79	21	0	0	0	0	0	100	0	31
2014	Financial management	72	28	0	0	0	0	0	100	0	18
2014	Information technology	92	8	0	0	0	0	0	100	0	11
2014	None of the above	62	24	4	4	0	2	4	91	4	49

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	26	38	9	19	8	0	64	27	420
2020	Administration and operations	39	43	9	10	0	0	82	10	72
2020	Human resources	27	53	10	10	0	0	81	10	31
2020	Financial management	39	43	0	14	4	0	82	18	23
2020	None of the above	20	22	6	31	20	0	43	52	16
2019	Legal services	36	38	6	13	6	0	75	20	395
2019	Administration and operations	49	33	6	7	4	2	83	11	54
2019	Human resources	52	40	4	4	0	0	92	4	25
2019	Financial management	41	53	7	0	0	0	93	0	16
2019	None of the above	51	30	6	13	0	0	82	13	17
2017	Legal services	36	37	6	13	8	0	73	21	470
2017	Administration and operations	40	30	10	13	7	0	70	20	69
2017	Human resources	53	27	4	16	0	0	80	16	26
2017	Financial management	52	31	0	12	6	0	82	18	17
2017	None of the above	59	25	6	7	4	0	84	10	32
2014	Legal services	41	37	5	9	7	0	79	16	449
2014	Administration and operations	40	39	7	8	6	0	79	14	72
2014	Human resources	56	32	3	3	6	0	88	9	31
2014	Financial management	39	31	0	12	18	0	71	29	18
2014	Information technology	53	31	0	16	0	0	84	16	11
2014	None of the above	39	36	8	8	9	0	75	17	49

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	25	46	9	14	7	0	71	20	419
2020	Administration and operations	27	39	16	13	3	1	68	16	71
2020	Human resources	41	29	7	24	0	0	70	24	31
2020	Financial management	43	30	9	4	13	0	73	17	23
2020	None of the above	26	31	6	12	25	0	57	37	16
2019	Legal services	19	43	9	20	9	0	62	29	395
2019	Administration and operations	31	35	12	17	6	0	66	23	54
2019	Human resources	28	40	8	16	8	0	68	24	25
2019	Financial management	28	26	20	26	0	0	54	26	16
2019	None of the above	16	47	12	6	12	6	67	20	17
2018	Compliance, inspection and enforcement	63	31	7	0	0	0	93	0	17
2018	Legal services	19	47	7	18	9	0	66	27	437
2018	Administration and operations	15	39	14	20	11	2	54	31	65
2018	Human resources	41	38	3	12	5	0	80	17	24
2018	Financial management	42	39	12	7	0	0	81	7	16
2018	Information technology	40	51	0	0	0	9	100	0	12
2018	None of the above	30	53	4	13	0	0	83	13	23
2017	Legal services	23	41	9	15	11	0	65	26	469
2017	Administration and operations	25	23	10	27	11	4	50	39	69
2017	Human resources	38	46	4	13	0	0	84	13	26
2017	Financial management	64	24	6	6	0	0	88	6	17
2017	None of the above	38	37	15	6	3	0	75	9	32
2014	Legal services	23	40	9	18	9	0	63	27	449
2014	Administration and operations	23	29	21	14	11	1	53	25	72
2014	Human resources	51	30	13	3	3	0	81	6	31
2014	Financial management	53	22	0	20	5	0	75	25	18
2014	Information technology	36	47	8	8	0	0	84	8	11
2014	None of the above	21	38	13	16	13	0	59	28	49

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	33	38	11	12	5	0	71	18	417
2020	Administration and operations	44	32	10	12	0	1	78	12	70
2020	Human resources	52	30	3	14	0	0	82	14	31
2020	Financial management	43	34	9	4	9	0	78	13	23
2020	None of the above	38	19	19	11	14	0	57	24	16
2019	Legal services	37	36	9	14	4	0	73	17	398
2019	Administration and operations	50	26	18	4	2	0	77	6	53
2019	Human resources	44	43	8	0	4	0	88	4	25
2019	Financial management	47	33	20	0	0	0	80	0	16
2019	None of the above	36	44	6	14	0	0	80	14	16
2017	Legal services	40	39	7	8	5	1	79	14	468
2017	Administration and operations	45	40	9	4	1	0	86	6	69
2017	Human resources	69	19	4	4	5	0	87	9	26
2017	Financial management	82	18	0	0	0	0	100	0	17
2017	None of the above	54	34	10	3	0	0	88	3	32
2014	Legal services	47	35	6	9	4	0	81	13	449
2014	Administration and operations	46	43	6	6	0	0	89	6	72
2014	Human resources	70	23	3	3	0	0	94	3	30
2014	Financial management	78	17	0	5	0	0	95	5	18
2014	Information technology	53	36	11	0	0	0	89	0	11
2014	None of the above	34	40	8	11	7	0	74	17	49

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	29	38	9	14	9	1	0	67	23	418
2020	Administration and operations	47	31	10	9	3	0	0	78	11	72
2020	Human resources	57	26	0	3	13	0	0	83	17	31
2020	Financial management	40	35	7	9	9	0	0	75	18	23
2020	None of the above	39	24	6	6	25	0	0	63	31	16
2019	Legal services	27	34	11	16	12	0	0	61	27	398
2019	Administration and operations	52	27	8	8	4	2	0	80	12	53
2019	Human resources	56	20	16	0	8	0	0	76	8	25
2019	Financial management	20	41	13	20	7	0	0	61	26	16
2019	None of the above	36	38	12	0	7	7	0	79	7	16
2018	Compliance, inspection and enforcement	75	18	7	0	0	0	0	93	0	17
2018	Legal services	32	34	7	13	14	0	0	66	27	435
2018	Administration and operations	40	39	8	8	5	0	0	79	13	64
2018	Human resources	55	40	0	0	4	0	0	96	4	24
2018	Financial management	55	39	7	0	0	0	0	93	0	15
2018	Information technology	58	17	8	9	0	9	0	82	9	12
2018	None of the above	65	13	17	4	0	0	0	79	4	23
2017	Legal services	28	33	11	14	13	0	1	62	27	469
2017	Administration and operations	33	33	16	10	4	0	4	68	15	69
2017	Human resources	60	19	8	9	0	0	4	82	9	26
2017	Financial management	82	18	0	0	0	0	0	100	0	17
2017	None of the above	48	25	10	15	3	0	0	73	18	32
2014	Legal services	34	29	12	15	9	0	0	64	24	449
2014	Administration and operations	44	29	11	13	3	0	0	73	15	72
2014	Human resources	55	33	3	9	0	0	0	88	9	31
2014	Financial management	60	29	0	0	6	0	5	93	7	18
2014	Information technology	64	25	12	0	0	0	0	88	0	11
2014	None of the above	35	31	11	8	13	0	2	68	21	49

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	40	42	9	7	3	0	81	10	419
2020	Administration and operations	31	50	12	6	2	0	81	8	69
2020	Human resources	38	33	13	10	7	0	70	16	31
2020	Financial management	44	38	9	4	4	0	82	9	23
2020	None of the above	26	25	7	16	27	0	51	42	16
2019	Legal services	40	39	9	9	4	0	79	12	398
2019	Administration and operations	44	34	11	8	4	0	77	12	54
2019	Human resources	56	20	12	0	12	0	76	12	25
2019	Financial management	28	26	33	7	7	0	54	13	16
2019	None of the above	52	30	12	0	0	6	88	0	17
2018	Compliance, inspection and enforcement	68	32	0	0	0	0	100	0	17
2018	Legal services	36	42	9	8	4	0	79	13	436
2018	Administration and operations	29	40	16	8	8	0	69	16	65
2018	Human resources	49	43	4	0	4	0	92	4	24
2018	Financial management	63	25	0	12	0	0	88	12	16
2018	Information technology	58	34	9	0	0	0	91	0	12
2018	None of the above	47	30	13	5	5	0	77	9	23
2017	Legal services	41	42	7	6	3	0	83	10	470
2017	Administration and operations	20	54	19	7	0	0	74	7	69
2017	Human resources	49	31	12	4	5	0	80	9	26
2017	Financial management	40	42	18	0	0	0	82	0	17
2017	None of the above	44	41	6	9	0	0	85	9	32
2014	Legal services	47	37	8	6	2	0	84	9	449
2014	Administration and operations	31	46	7	15	1	0	76	17	72
2014	Human resources	24	54	12	0	10	0	78	10	31
2014	Financial management	44	44	6	5	0	0	88	5	18
2014	Information technology	40	44	16	0	0	0	84	0	11
2014	None of the above	30	50	10	6	4	0	80	10	49

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	23	39	12	15	10	0	0	62	25	420
2020	Administration and operations	39	23	20	11	7	0	0	62	18	72
2020	Human resources	46	37	6	4	7	0	0	83	10	31
2020	Financial management	40	39	13	9	0	0	0	78	9	23
2020	None of the above	19	27	0	41	13	0	0	46	54	16
2019	Legal services	24	33	12	16	14	0	0	58	30	398
2019	Administration and operations	32	32	13	13	8	2	0	65	21	54
2019	Human resources	36	32	12	12	8	0	0	68	20	25
2019	Financial management	34	33	7	27	0	0	0	67	27	16
2019	None of the above	28	25	23	12	6	6	0	56	19	17
2018	Compliance, inspection and enforcement	55	32	13	0	0	0	0	87	0	17
2018	Legal services	21	34	12	17	16	1	0	55	32	434
2018	Administration and operations	28	20	25	11	16	0	0	48	27	65
2018	Human resources	32	47	12	9	0	0	0	79	9	24
2018	Financial management	30	38	19	7	6	0	0	68	13	16
2018	Information technology	66	9	17	9	0	0	0	75	9	12
2018	None of the above	36	39	15	5	5	0	0	75	9	23
2017	Legal services	22	33	15	15	14	0	1	56	29	470
2017	Administration and operations	22	34	21	10	11	2	0	57	22	69
2017	Human resources	22	42	12	8	16	0	0	64	24	26
2017	Financial management	36	30	22	12	0	0	0	66	12	17
2017	None of the above	40	25	13	12	9	0	0	66	21	32
2014	Legal services	20	37	14	15	15	0	0	57	30	449
2014	Administration and operations	22	49	10	9	11	0	0	71	20	72
2014	Human resources	28	43	6	10	13	0	0	72	22	31
2014	Financial management	34	21	34	12	0	0	0	54	12	18
2014	Information technology	42	49	8	0	0	0	0	92	0	11
2014	None of the above	25	25	24	10	17	0	0	49	27	49

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	31	46	9	11	4	1	77	15	419
2020	Administration and operations	32	47	14	6	1	0	79	7	72
2020	Human resources	35	42	10	9	3	0	77	12	30
2020	Financial management	33	27	18	22	0	0	61	22	23
2020	None of the above	33	38	11	13	6	0	70	19	16
2019	Legal services	31	42	10	11	6	0	73	17	394
2019	Administration and operations	38	34	19	8	2	0	72	9	54
2019	Human resources	40	44	4	8	0	4	88	8	25
2019	Financial management	30	37	26	7	0	0	67	7	16
2019	None of the above	16	43	23	12	6	0	59	18	17
2018	Compliance, inspection and enforcement	64	25	6	6	0	0	89	6	17
2018	Legal services	32	41	10	10	7	0	73	18	435
2018	Administration and operations	18	41	22	13	6	0	59	19	64
2018	Human resources	50	39	3	4	4	0	89	8	24
2018	Financial management	30	38	13	7	6	7	72	14	16
2018	Information technology	51	40	0	9	0	0	91	9	12
2018	None of the above	27	55	9	8	0	0	82	8	23
2017	Legal services	32	40	11	10	5	0	73	16	468
2017	Administration and operations	25	36	18	15	4	2	62	19	69
2017	Human resources	42	26	19	8	5	0	68	13	26
2017	Financial management	40	53	6	0	0	0	94	0	17
2017	None of the above	46	32	13	6	0	3	81	6	32

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	45	41	6	6	2	0	86	8	417
2020	Administration and operations	54	37	4	4	0	0	91	4	71
2020	Human resources	68	19	7	3	3	0	87	6	31
2020	Financial management	56	34	9	0	0	0	91	0	23
2020	None of the above	37	32	6	20	6	0	69	26	16
2019	Legal services	43	39	8	5	4	0	83	9	397
2019	Administration and operations	52	35	11	2	0	0	87	2	53
2019	Human resources	64	24	8	0	4	0	88	4	25
2019	Financial management	54	26	7	13	0	0	80	13	16
2019	None of the above	58	18	24	0	0	0	76	0	17
2018	Compliance, inspection and enforcement	82	11	7	0	0	0	93	0	17
2018	Legal services	43	37	11	5	3	1	81	8	436
2018	Administration and operations	47	32	14	3	5	0	78	8	65
2018	Human resources	65	18	4	3	5	5	87	8	24
2018	Financial management	67	33	0	0	0	0	100	0	16
2018	Information technology	82	18	0	0	0	0	100	0	11
2018	None of the above	44	48	4	4	0	0	92	4	23
2017	Legal services	45	35	9	6	4	0	80	10	469
2017	Administration and operations	40	40	16	3	0	1	81	3	69
2017	Human resources	49	35	12	0	5	0	83	5	26
2017	Financial management	58	36	6	0	0	0	94	0	17
2017	None of the above	49	42	10	0	0	0	90	0	32
2014	Legal services	41	37	11	6	4	1	79	10	449
2014	Administration and operations	40	46	10	1	3	0	86	4	72
2014	Human resources	61	17	13	3	6	0	78	9	31
2014	Financial management	49	46	0	5	0	0	95	5	18
2014	Information technology	59	41	0	0	0	0	100	0	11
2014	None of the above	35	53	6	6	0	0	88	6	49

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	31	35	14	10	9	0	67	19	418
2020	Administration and operations	37	39	10	8	6	0	76	14	72
2020	Human resources	32	42	13	7	7	0	74	13	31
2020	Financial management	40	38	0	14	9	0	78	22	23
2020	None of the above	26	12	12	19	30	0	39	49	16
2019	Legal services	30	34	9	13	14	0	63	27	397
2019	Administration and operations	43	28	11	12	6	0	72	17	54
2019	Human resources	44	28	8	16	4	0	72	20	25
2019	Financial management	24	37	26	7	7	0	60	13	16
2019	None of the above	27	43	18	6	6	0	70	12	17
2018	Compliance, inspection and enforcement	64	24	12	0	0	0	88	0	17
2018	Legal services	27	33	12	14	14	0	60	28	436
2018	Administration and operations	28	32	16	18	6	0	60	24	65
2018	Human resources	54	26	16	4	0	0	80	4	24
2018	Financial management	49	26	19	6	0	0	75	6	16
2018	Information technology	58	34	0	9	0	0	91	9	12
2018	None of the above	44	42	5	5	5	0	86	9	23
2017	Legal services	26	38	10	11	15	0	64	26	469
2017	Administration and operations	25	36	17	15	6	2	62	21	69
2017	Human resources	29	47	12	8	5	0	76	13	26
2017	Financial management	46	36	18	0	0	0	82	0	17
2017	None of the above	40	29	12	9	9	0	70	18	32

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	55	31	9	3	1	86	4	416
2020	Administration and operations	59	35	6	0	0	94	0	72
2020	Human resources	52	38	6	3	0	90	3	31
2020	Financial management	60	27	5	4	4	86	9	23
2020	None of the above	32	26	28	7	7	58	14	16
2019	Legal services	56	34	7	2	2	90	4	393
2019	Administration and operations	64	28	6	2	0	92	2	54
2019	Human resources	54	30	13	0	4	83	4	24
2019	Financial management	34	46	13	7	0	80	7	16
2019	None of the above	70	24	0	6	0	94	6	17
2018	Compliance, inspection and enforcement	88	12	0	0	0	100	0	17
2018	Legal services	54	37	6	3	1	90	4	434
2018	Administration and operations	44	34	17	3	2	78	5	63
2018	Human resources	71	16	8	4	0	88	4	24
2018	Financial management	69	25	6	0	0	94	0	16
2018	Information technology	66	34	0	0	0	100	0	12
2018	None of the above	74	21	5	0	0	95	0	23
2017	Legal services	59	32	5	2	1	92	4	466
2017	Administration and operations	51	32	15	1	1	83	3	69
2017	Human resources	60	23	12	5	0	83	5	26
2017	Financial management	52	42	6	0	0	94	0	17
2017	None of the above	66	25	6	3	0	91	3	32
2014	Legal services	71	23	4	1	1	94	2	449
2014	Administration and operations	73	20	4	1	1	93	3	72
2014	Human resources	67	23	3	0	7	90	7	31
2014	Financial management	73	27	0	0	0	100	0	18
2014	Information technology	75	25	0	0	0	100	0	11
2014	None of the above	70	24	4	2	0	94	2	49

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	29	40	11	10	9	0	0	70	19	419
2020	Administration and operations	37	35	12	9	7	0	0	72	16	71
2020	Human resources	47	40	10	3	0	0	0	87	3	31
2020	Financial management	43	35	9	4	4	4	0	81	9	23
2020	None of the above	26	12	6	26	30	0	0	39	56	16
2019	Legal services	27	36	9	17	11	0	0	63	27	398
2019	Administration and operations	39	32	10	19	0	0	0	71	19	53
2019	Human resources	51	20	8	12	4	0	4	75	17	25
2019	Financial management	34	13	46	7	0	0	0	47	7	16
2019	None of the above	28	48	6	18	0	0	0	76	18	17
2018	Compliance, inspection and enforcement	65	35	0	0	0	0	0	100	0	16
2018	Legal services	23	40	11	15	11	0	0	63	26	435
2018	Administration and operations	21	41	17	11	11	0	0	61	22	65
2018	Human resources	43	44	8	4	0	0	0	88	4	24
2018	Financial management	69	18	6	7	0	0	0	87	7	16
2018	Information technology	40	34	17	0	0	0	9	82	0	12
2018	None of the above	34	40	21	5	0	0	0	74	5	23
2017	Legal services	26	39	11	13	11	0	0	65	24	466
2017	Administration and operations	28	35	16	15	4	0	3	65	19	69
2017	Human resources	52	35	4	4	5	0	0	87	9	26
2017	Financial management	35	35	18	12	0	0	0	70	12	17
2017	None of the above	34	48	15	0	4	0	0	82	4	32
2014	Legal services	19	38	12	16	15	0	0	57	31	449
2014	Administration and operations	17	50	16	13	5	0	0	67	17	71
2014	Human resources	46	41	0	4	9	0	0	87	13	31
2014	Financial management	27	49	17	6	0	0	0	76	6	18
2014	Information technology	56	35	8	0	0	0	0	92	0	11
2014	None of the above	20	42	11	11	13	0	2	64	24	49

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	29	35	18	11	7	0	0	64	18	419
2020	Administration and operations	34	47	13	4	1	0	0	81	6	72
2020	Human resources	48	35	10	0	3	0	4	87	3	31
2020	Financial management	46	22	19	4	4	4	0	72	9	23
2020	None of the above	26	31	12	13	13	4	0	60	27	16
2019	Legal services	27	31	18	13	11	0	0	58	24	398
2019	Administration and operations	31	40	23	0	6	0	0	71	6	53
2019	Human resources	64	24	4	4	4	0	0	88	8	25
2019	Financial management	41	13	26	20	0	0	0	54	20	16
2019	None of the above	30	46	12	12	0	0	0	76	12	17
2018	Compliance, inspection and enforcement	57	25	18	0	0	0	0	82	0	17
2018	Legal services	23	35	19	13	10	0	1	58	23	432
2018	Administration and operations	29	35	11	19	6	0	0	64	25	65
2018	Human resources	77	14	8	0	0	0	0	92	0	24
2018	Financial management	61	26	6	7	0	0	0	87	7	16
2018	Information technology	66	17	17	0	0	0	0	83	0	12
2018	None of the above	34	44	18	4	0	0	0	78	4	23
2017	Legal services	28	32	18	11	10	1	0	61	21	467
2017	Administration and operations	31	28	25	10	6	0	0	60	16	69
2017	Human resources	46	38	4	8	5	0	0	83	13	26
2017	Financial management	40	42	6	6	6	0	0	82	12	17
2017	None of the above	35	42	18	3	3	0	0	76	6	32
2014	Legal services	26	37	13	14	10	0	0	63	24	447
2014	Administration and operations	32	39	11	13	5	0	0	71	17	71
2014	Human resources	52	22	10	4	12	0	0	75	16	31
2014	Financial management	43	33	24	0	0	0	0	76	0	18
2014	Information technology	67	16	0	16	0	0	0	84	16	11
2014	None of the above	29	35	12	10	13	0	0	64	23	49

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	22	44	11	16	6	1	0	66	23	414
2020	Administration and operations	37	38	13	10	1	0	0	76	11	71
2020	Human resources	33	37	6	11	13	0	0	70	24	31
2020	Financial management	40	27	17	13	4	0	0	66	17	23
2020	None of the above	28	20	6	14	32	0	0	48	46	15
2019	Legal services	17	43	11	19	10	0	0	60	28	393
2019	Administration and operations	38	38	12	4	8	0	0	76	12	51
2019	Human resources	44	20	8	24	4	0	0	64	28	25
2019	Financial management	28	39	20	13	0	0	0	67	13	16
2019	None of the above	18	51	18	12	0	0	0	70	12	17
2018	Compliance, inspection and enforcement	68	26	0	6	0	0	0	94	6	17
2018	Legal services	21	34	13	17	15	0	0	55	31	436
2018	Administration and operations	23	35	17	11	12	2	0	59	23	65
2018	Human resources	38	50	7	5	0	0	0	88	5	24
2018	Financial management	62	25	13	0	0	0	0	87	0	16
2018	Information technology	40	43	17	0	0	0	0	83	0	12
2018	None of the above	30	44	13	13	0	0	0	74	13	23
2017	Legal services	22	40	13	13	12	0	0	63	25	466
2017	Administration and operations	32	27	19	15	7	0	0	59	22	69
2017	Human resources	45	42	4	4	5	0	0	87	9	26
2017	Financial management	52	30	12	6	0	0	0	82	6	17
2017	None of the above	41	44	3	9	3	0	0	84	12	32
2014	Legal services	25	39	13	13	10	0	0	64	23	448
2014	Administration and operations	22	51	11	13	3	0	0	73	16	72
2014	Human resources	61	19	13	0	6	0	0	81	6	31
2014	Financial management	38	50	7	5	0	0	0	88	5	18
2014	Information technology	84	8	8	0	0	0	0	92	0	11
2014	None of the above	22	33	8	20	15	0	2	56	36	49

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	42	39	10	7	2	0	81	9	420
2020	Administration and operations	40	49	6	4	0	0	90	4	72
2020	Human resources	45	33	3	16	3	0	77	19	31
2020	Financial management	58	24	9	4	4	0	82	9	23
2020	None of the above	33	26	12	30	0	0	58	30	16
2019	Legal services	41	39	11	7	2	0	80	9	398
2019	Administration and operations	44	38	14	2	2	0	82	4	53
2019	Human resources	56	24	8	8	4	0	80	12	25
2019	Financial management	28	33	26	7	7	0	61	13	16
2019	None of the above	70	24	0	0	6	0	94	6	17
2018	Compliance, inspection and enforcement	81	19	0	0	0	0	100	0	17
2018	Legal services	40	38	11	6	5	0	79	10	434
2018	Administration and operations	32	43	11	8	6	0	75	14	65
2018	Human resources	49	40	7	0	4	0	89	4	24
2018	Financial management	55	32	13	0	0	0	87	0	16
2018	Information technology	49	51	0	0	0	0	100	0	12
2018	None of the above	56	35	4	5	0	0	91	5	23
2017	Legal services	43	40	7	5	3	0	84	9	465
2017	Administration and operations	32	44	20	1	0	2	78	1	69
2017	Human resources	49	31	8	8	5	0	80	13	26
2017	Financial management	46	54	0	0	0	0	100	0	17
2017	None of the above	57	31	6	0	6	0	88	6	32
2014	Legal services	49	35	9	5	2	0	84	8	449
2014	Administration and operations	34	49	6	8	3	0	83	11	72
2014	Human resources	54	27	9	4	7	0	81	10	31
2014	Financial management	37	63	0	0	0	0	100	0	18
2014	Information technology	67	33	0	0	0	0	100	0	11
2014	None of the above	45	36	10	2	7	0	82	8	49

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	15	28	23	16	18	0	43	34	419
2020	Administration and operations	26	37	21	10	6	0	64	15	72
2020	Human resources	22	23	12	23	20	0	45	42	31
2020	Financial management	17	36	13	14	20	0	53	34	23
2020	None of the above	24	12	27	29	7	0	37	37	16
2019	Legal services	13	31	23	14	19	0	43	33	393
2019	Administration and operations	41	35	17	4	4	0	76	7	54
2019	Human resources	17	28	16	19	20	0	45	39	25
2019	Financial management	21	35	23	14	7	0	56	21	15
2019	None of the above	22	31	24	18	6	0	53	23	17
2018	Compliance, inspection and enforcement	43	18	23	11	0	6	65	11	17
2018	Legal services	17	28	23	13	19	0	45	32	437
2018	Administration and operations	45	35	8	6	6	0	80	12	65
2018	Human resources	9	37	42	12	0	0	45	12	24
2018	Financial management	38	51	4	0	6	0	90	6	16
2018	Information technology	43	26	17	8	0	6	73	9	12
2018	None of the above	32	46	9	4	8	0	79	12	23
2017	Legal services	17	33	21	16	11	1	51	28	470
2017	Administration and operations	45	35	9	4	7	0	80	11	69
2017	Human resources	24	34	38	4	0	0	58	4	26
2017	Financial management	36	46	6	12	0	0	82	12	17
2017	None of the above	27	47	10	4	9	3	77	13	32
2014	Legal services	20	30	21	15	14	0	50	30	449
2014	Administration and operations	30	41	17	7	4	1	72	11	72
2014	Human resources	37	40	14	7	0	3	78	7	31
2014	Financial management	54	34	0	12	0	0	88	12	18
2014	Information technology	36	28	35	0	0	0	65	0	11
2014	None of the above	38	30	13	13	7	0	67	19	49

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	5	14	35	30	14	0	1	45	19	416
2020	Administration and operations	4	28	27	29	7	3	1	37	34	72
2020	Human resources	14	37	28	17	4	0	0	20	51	31
2020	Financial management	22	17	26	17	9	9	0	28	43	23
2020	None of the above	14	25	21	26	14	0	0	39	39	16
2019	Legal services	6	12	30	32	16	2	2	50	19	397
2019	Administration and operations	15	23	31	17	13	0	2	30	39	54
2019	Human resources	12	28	43	9	4	4	0	13	42	25
2019	Financial management	24	13	39	24	0	0	0	24	37	16
2019	None of the above	0	31	33	24	6	0	6	32	33	17
2018	Compliance, inspection and enforcement	0	12	28	19	36	0	6	58	12	17
2018	Legal services	6	15	28	34	15	1	2	50	21	435
2018	Administration and operations	11	26	26	26	9	0	2	36	38	65
2018	Human resources	7	22	32	31	8	0	0	39	29	24
2018	Financial management	0	25	44	14	17	0	0	31	25	16
2018	Information technology	0	17	33	9	32	0	9	45	19	12
2018	None of the above	9	17	22	21	32	0	0	53	25	23
2017	Legal services	4	14	26	30	21	2	3	54	19	467
2017	Administration and operations	11	16	36	22	9	3	3	33	29	69
2017	Human resources	8	17	39	25	12	0	0	37	25	26
2017	Financial management	6	18	41	29	6	0	0	35	25	17
2017	None of the above	3	21	16	35	18	0	6	57	26	32
2014	Legal services	7	16	32	27	15	1	4	44	23	446
2014	Administration and operations	8	23	27	21	17	0	4	39	33	72
2014	Human resources	14	30	22	25	10	0	0	35	44	31
2014	Financial management	0	22	40	23	15	0	0	38	22	18
2014	Information technology	11	0	49	20	20	0	0	40	11	11
2014	None of the above	11	14	32	21	13	0	9	38	27	49

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	5	9	24	35	24	1	2	61	15	418
2020	Administration and operations	7	15	23	31	19	1	3	52	23	71
2020	Human resources	10	17	24	22	24	4	0	48	28	31
2020	Financial management	17	21	39	5	9	9	0	16	42	23
2020	None of the above	16	20	25	19	20	0	0	39	36	16
2019	Legal services	11	17	26	23	21	1	1	45	29	396
2019	Administration and operations	6	15	30	25	19	6	0	46	22	54
2019	Human resources	28	28	21	20	4	0	0	24	56	25
2019	Financial management	21	28	19	28	4	0	0	32	49	15
2019	None of the above	0	0	42	39	6	6	6	52	0	17
2018	Compliance, inspection and enforcement	0	7	30	17	46	0	0	63	7	17
2018	Legal services	9	20	25	27	16	1	1	45	30	436
2018	Administration and operations	9	15	23	35	12	2	3	49	26	65
2018	Human resources	7	40	20	17	11	0	4	30	49	24
2018	Financial management	7	12	31	26	23	0	0	50	19	16
2018	Information technology	0	0	17	17	32	17	17	75	0	12
2018	None of the above	5	17	21	30	23	0	4	56	22	23
2017	Legal services	6	13	23	29	25	3	3	56	19	468
2017	Administration and operations	9	14	25	20	22	5	6	47	26	68
2017	Human resources	5	8	46	12	22	0	8	36	14	26
2017	Financial management	6	6	25	40	22	0	0	62	12	17
2017	None of the above	3	6	24	30	28	3	6	64	10	32
2014	Legal services	8	14	27	28	20	2	2	50	23	447
2014	Administration and operations	10	11	21	28	20	3	7	54	23	72
2014	Human resources	3	13	13	25	32	7	7	66	18	31
2014	Financial management	0	5	12	57	20	6	0	82	6	18
2014	Information technology	8	8	35	0	48	0	0	48	16	11
2014	None of the above	11	8	21	35	14	2	9	54	22	49

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	5	16	35	28	12	2	2	42	22	418
2020	Administration and operations	12	17	31	20	17	0	4	38	30	71
2020	Human resources	3	3	41	32	17	0	3	51	7	31
2020	Financial management	9	14	31	34	8	4	0	44	23	23
2020	None of the above	27	12	18	19	20	0	4	40	41	16
2019	Legal services	10	15	28	28	16	1	1	46	25	396
2019	Administration and operations	15	31	24	13	16	0	2	29	46	54
2019	Human resources	4	12	20	36	28	0	0	63	16	25
2019	Financial management	7	37	7	26	24	0	0	50	44	16
2019	None of the above	6	12	47	10	12	6	6	25	21	17
2018	Compliance, inspection and enforcement	6	13	12	35	28	0	6	67	20	17
2018	Legal services	11	17	33	23	14	2	2	38	28	434
2018	Administration and operations	12	14	35	21	14	0	3	37	27	65
2018	Human resources	0	21	25	30	24	0	0	54	21	24
2018	Financial management	14	12	6	37	31	0	0	68	26	16
2018	Information technology	0	0	33	34	15	9	9	60	0	12
2018	None of the above	9	26	26	16	18	0	5	36	36	23
2017	Legal services	8	18	30	24	14	2	3	40	28	468
2017	Administration and operations	12	15	28	22	14	5	4	39	30	69
2017	Human resources	0	5	27	23	33	0	12	64	6	26
2017	Financial management	0	6	42	48	4	0	0	53	6	17
2017	None of the above	9	3	36	19	18	9	6	44	15	32
2014	Legal services	16	21	27	21	12	0	3	34	38	447
2014	Administration and operations	10	24	33	15	17	0	1	33	34	72
2014	Human resources	14	9	30	28	19	0	0	47	23	31
2014	Financial management	5	24	28	28	15	0	0	43	29	18
2014	Information technology	0	19	25	8	36	0	12	51	22	11
2014	None of the above	17	13	28	17	12	2	11	34	34	49

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	3	11	38	32	13	1	1	46	15	412
2020	Administration and operations	4	3	27	43	20	1	1	65	8	72
2020	Human resources	10	28	34	18	7	4	0	26	39	31
2020	Financial management	4	18	34	27	13	4	0	41	23	23
2020	None of the above	7	13	30	19	23	0	7	45	22	16
2019	Legal services	5	11	37	32	13	0	2	46	16	392
2019	Administration and operations	4	5	36	35	18	0	2	54	9	54
2019	Human resources	12	24	44	12	8	0	0	20	36	25
2019	Financial management	7	24	33	33	4	0	0	37	30	16
2019	None of the above	0	19	41	27	6	6	0	36	20	17
2018	Compliance, inspection and enforcement	0	0	29	26	39	0	6	69	0	17
2018	Legal services	5	13	34	33	13	0	2	47	18	433
2018	Administration and operations	6	5	23	46	16	0	5	65	11	65
2018	Human resources	0	16	30	47	7	0	0	54	16	24
2018	Financial management	0	0	19	64	17	0	0	81	0	16
2018	Information technology	0	9	18	18	35	9	9	66	12	11
2018	None of the above	5	8	23	44	20	0	0	64	13	22
2017	Legal services	5	12	29	32	19	1	3	53	17	466
2017	Administration and operations	1	14	25	32	21	3	3	57	17	67
2017	Human resources	0	4	28	34	30	0	4	67	4	26
2017	Financial management	0	0	22	54	24	0	0	78	0	17
2017	None of the above	0	16	25	30	19	6	3	54	18	31
2014	Legal services	3	12	30	38	15	0	3	54	15	447
2014	Administration and operations	2	10	24	37	24	0	3	63	13	72
2014	Human resources	4	13	16	50	17	0	0	67	16	31
2014	Financial management	0	6	18	50	26	0	0	76	6	18
2014	Information technology	0	0	47	25	28	0	0	53	0	11
2014	None of the above	8	11	32	15	28	0	6	46	20	49

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	20	25	29	16	8	1	1	25	46	417
2020	Administration and operations	14	18	27	19	18	1	3	39	33	72
2020	Human resources	39	22	19	13	4	0	3	18	63	31
2020	Financial management	18	17	38	9	9	9	0	20	38	22
2020	None of the above	20	13	27	26	14	0	0	40	33	15
2019	Legal services	29	24	25	11	9	2	1	20	54	396
2019	Administration and operations	17	21	30	17	13	0	2	31	39	53
2019	Human resources	31	40	16	4	9	0	0	12	71	25
2019	Financial management	17	20	37	20	0	0	7	21	39	16
2019	None of the above	18	24	28	12	12	6	0	25	45	17
2018	Compliance, inspection and enforcement	0	12	37	10	35	0	6	47	13	17
2018	Legal services	29	26	27	9	7	0	1	17	56	434
2018	Administration and operations	18	17	23	28	9	0	5	39	36	65
2018	Human resources	17	29	45	9	0	0	0	9	46	23
2018	Financial management	13	19	25	30	13	0	0	43	32	16
2018	Information technology	17	17	17	26	24	0	0	49	34	12
2018	None of the above	4	34	23	16	19	0	5	37	40	23
2017	Legal services	17	20	29	20	10	2	3	31	38	468
2017	Administration and operations	13	23	16	26	14	3	4	44	39	68
2017	Human resources	9	15	46	10	12	0	8	24	26	26
2017	Financial management	6	18	28	31	11	0	6	45	25	17
2017	None of the above	6	25	19	19	16	0	15	41	36	32
2014	Legal services	19	25	29	16	8	1	2	25	45	447
2014	Administration and operations	13	18	30	22	14	0	3	37	32	72
2014	Human resources	11	18	19	25	19	7	0	48	31	31
2014	Financial management	0	12	39	35	15	0	0	50	12	18
2014	Information technology	11	25	25	12	28	0	0	40	35	11
2014	None of the above	17	24	25	14	17	0	2	33	42	48

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	10	14	27	29	15	4	1	47	25	416
2020	Administration and operations	8	10	31	26	17	4	4	46	20	72
2020	Human resources	13	19	25	19	20	4	0	41	33	31
2020	Financial management	17	29	27	9	4	9	5	16	53	23
2020	None of the above	19	36	20	6	20	0	0	26	55	16
2019	Legal services	20	19	26	19	13	1	3	33	41	396
2019	Administration and operations	15	11	29	19	19	0	8	40	28	54
2019	Human resources	31	40	21	4	0	4	0	5	74	25
2019	Financial management	39	7	34	13	7	0	0	20	46	16
2019	None of the above	6	29	18	27	6	6	6	39	41	17
2018	Compliance, inspection and enforcement	0	13	18	16	47	0	6	67	14	17
2018	Legal services	18	19	24	23	13	1	2	37	38	436
2018	Administration and operations	14	15	20	26	18	3	3	47	31	64
2018	Human resources	19	44	33	0	4	0	0	4	63	24
2018	Financial management	7	18	44	30	0	0	0	30	25	16
2018	Information technology	9	9	34	8	32	9	0	44	19	12
2018	None of the above	5	18	21	37	19	0	0	57	22	22
2017	Legal services	10	15	27	24	17	4	4	44	27	468
2017	Administration and operations	12	14	28	23	13	8	4	40	29	68
2017	Human resources	17	35	34	14	0	0	0	14	52	26
2017	Financial management	0	6	36	47	10	0	0	57	6	17
2017	None of the above	3	7	28	24	16	0	22	51	12	31
2014	Legal services	11	14	25	29	15	3	4	47	27	446
2014	Administration and operations	10	15	18	32	17	3	6	54	26	71
2014	Human resources	0	9	17	37	30	0	7	72	10	31
2014	Financial management	0	0	13	46	41	0	0	87	0	18
2014	Information technology	0	8	25	11	56	0	0	67	8	11
2014	None of the above	11	12	14	28	16	6	11	54	28	47

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	8	17	38	22	12	1	2	35	26	416
2020	Administration and operations	8	24	32	17	14	1	3	32	34	71
2020	Human resources	6	19	36	24	11	4	0	37	26	31
2020	Financial management	4	18	27	26	16	9	0	46	24	23
2020	None of the above	24	21	20	0	25	4	6	28	50	16
2019	Legal services	12	20	33	19	13	1	2	33	33	397
2019	Administration and operations	8	29	30	10	22	0	2	32	37	53
2019	Human resources	4	4	40	35	16	0	0	52	8	25
2019	Financial management	7	30	26	20	17	0	0	37	37	16
2019	None of the above	0	28	41	12	6	6	6	21	32	17
2018	Compliance, inspection and enforcement	13	7	32	18	25	0	6	46	20	17
2018	Legal services	13	20	35	17	11	2	2	29	34	435
2018	Administration and operations	12	27	20	28	9	2	2	39	40	65
2018	Human resources	5	17	22	28	24	0	4	55	22	24
2018	Financial management	13	13	31	23	20	0	0	43	26	16
2018	Information technology	0	0	25	41	17	9	8	70	0	12
2018	None of the above	0	29	17	22	27	0	5	51	31	23
2017	Legal services	10	19	36	18	10	3	3	30	32	468
2017	Administration and operations	9	19	31	14	14	7	6	33	31	69
2017	Human resources	0	0	52	19	29	0	0	48	0	26
2017	Financial management	6	6	54	24	10	0	0	34	12	17
2017	None of the above	3	13	25	20	21	3	15	50	20	32
2014	Legal services	18	21	32	17	8	1	2	26	40	447
2014	Administration and operations	11	22	27	24	11	0	4	37	35	71
2014	Human resources	19	10	22	29	20	0	0	48	29	31
2014	Financial management	0	18	38	34	10	0	0	44	18	18
2014	Information technology	0	19	36	8	25	0	12	37	22	11
2014	None of the above	13	17	28	14	18	2	8	36	33	49

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	11	27	43	13	5	1	0	19	38	418
2020	Administration and operations	6	19	42	22	12	0	0	34	24	72
2020	Human resources	12	28	26	14	17	0	4	32	41	30
2020	Financial management	4	22	40	17	13	4	0	31	27	23
2020	None of the above	25	18	27	19	7	4	0	27	45	16
2019	Legal services	16	28	33	15	7	0	1	21	45	398
2019	Administration and operations	10	21	31	17	18	0	4	36	32	53
2019	Human resources	12	33	35	12	8	0	0	20	44	25
2019	Financial management	0	17	24	39	20	0	0	59	17	16
2019	None of the above	18	18	35	22	0	6	0	24	38	17

Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	16	26	21	14	12	8	2	47	29	420
2020	Administration and operations	34	29	18	7	4	4	4	69	12	71
2020	Human resources	54	22	11	3	3	7	0	82	7	31
2020	Financial management	26	33	19	5	9	5	5	64	15	22
2020	None of the above	20	19	18	23	20	0	0	39	43	16
2019	Legal services	19	24	18	15	17	7	1	46	35	395
2019	Administration and operations	18	24	29	15	9	5	0	44	26	54
2019	Human resources	41	35	4	0	4	8	8	91	5	25
2019	Financial management	24	24	20	13	20	0	0	47	33	16
2019	None of the above	35	30	6	6	12	12	0	73	21	17
2018	Compliance, inspection and enforcement	46	23	11	7	7	7	0	74	14	17
2018	Legal services	13	27	17	19	16	6	1	44	38	435
2018	Administration and operations	18	24	25	14	14	4	0	44	29	65
2018	Human resources	45	32	9	4	0	0	9	85	5	23
2018	Financial management	29	44	14	6	0	0	7	79	7	16
2018	Information technology	32	43	0	17	0	9	0	82	18	12
2018	None of the above	23	32	27	5	9	4	0	58	14	23
2017	Legal services	17	26	15	16	17	4	4	47	37	470
2017	Administration and operations	16	31	10	21	14	3	4	51	39	69
2017	Human resources	30	20	15	15	0	7	12	62	19	26
2017	Financial management	33	30	19	6	0	0	12	72	7	17
2017	None of the above	34	25	13	19	9	0	0	60	28	32
2014	Legal services	21	28	14	16	16	3	2	52	33	448
2014	Administration and operations	20	40	15	11	13	1	0	60	24	72
2014	Human resources	40	25	3	9	15	0	7	71	26	31
2014	Financial management	26	28	17	20	0	5	5	60	22	18
2014	Information technology	34	49	8	8	0	0	0	84	8	11
2014	None of the above	28	20	8	17	19	4	5	52	39	48

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	33	29	10	14	13	2	0	63	27	418
2020	Administration and operations	54	25	10	7	1	3	0	81	9	71
2020	Human resources	83	7	3	4	3	0	0	90	7	31
2020	Financial management	69	4	18	0	4	4	0	77	4	23
2020	None of the above	27	37	7	12	17	0	0	63	29	16
2019	Legal services	28	30	9	18	14	2	0	59	32	396
2019	Administration and operations	40	24	9	17	6	4	0	67	24	54
2019	Human resources	73	20	4	0	4	0	0	92	4	25
2019	Financial management	30	33	7	24	7	0	0	63	31	16
2019	None of the above	46	30	6	6	12	0	0	76	18	17
2018	Compliance, inspection and enforcement	64	10	12	13	0	0	0	74	13	17
2018	Legal services	25	32	7	18	17	1	0	57	36	435
2018	Administration and operations	24	30	14	16	14	0	1	55	30	65
2018	Human resources	71	25	0	4	0	0	0	96	4	23
2018	Financial management	56	32	0	12	0	0	0	88	12	16
2018	Information technology	75	9	8	8	0	0	0	83	8	12
2018	None of the above	23	47	9	9	9	4	0	72	19	23
2017	Legal services	28	30	10	15	15	1	1	59	31	470
2017	Administration and operations	30	34	14	16	6	0	0	64	22	69
2017	Human resources	77	12	0	12	0	0	0	88	12	26
2017	Financial management	52	24	18	6	0	0	0	76	6	17
2017	None of the above	44	34	10	6	6	0	0	78	12	32
2014	Legal services	30	31	10	13	14	1	0	62	27	448
2014	Administration and operations	34	31	8	11	14	1	0	66	25	72
2014	Human resources	47	38	3	3	9	0	0	85	12	31
2014	Financial management	46	12	24	13	0	5	0	61	14	18
2014	Information technology	48	35	8	8	0	0	0	84	8	11
2014	None of the above	30	29	4	11	19	7	0	63	33	49

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	40	36	8	10	6	0	76	16	419
2020	Administration and operations	63	25	3	8	1	0	87	10	71
2020	Human resources	77	19	3	0	0	0	97	0	30
2020	Financial management	57	26	4	4	4	4	87	9	23
2020	None of the above	39	31	0	12	17	0	71	29	16
2019	Legal services	39	34	8	13	7	0	72	20	393
2019	Administration and operations	36	36	13	11	4	0	72	15	54
2019	Human resources	88	8	0	0	4	0	96	4	25
2019	Financial management	41	33	13	7	7	0	73	14	16
2019	None of the above	52	24	6	6	12	0	76	18	17
2018	Compliance, inspection and enforcement	67	19	0	13	0	0	87	13	17
2018	Legal services	34	38	10	10	8	0	72	18	434
2018	Administration and operations	33	34	11	19	3	0	67	22	65
2018	Human resources	75	21	0	4	0	0	96	4	23
2018	Financial management	81	19	0	0	0	0	100	0	16
2018	Information technology	83	8	0	8	0	0	92	8	12
2018	None of the above	27	46	18	5	4	0	73	9	23
2017	Legal services	33	39	8	10	8	1	73	19	469
2017	Administration and operations	33	36	11	12	7	1	70	19	69
2017	Human resources	65	22	4	4	5	0	87	9	26
2017	Financial management	69	19	6	6	0	0	88	6	17
2017	None of the above	40	36	9	9	6	0	76	15	32
2014	Legal services	35	39	8	13	5	0	73	19	449
2014	Administration and operations	35	35	11	14	6	0	69	19	72
2014	Human resources	63	22	0	6	9	0	85	15	31
2014	Financial management	31	51	18	0	0	0	82	0	18
2014	Information technology	28	64	0	8	0	0	92	8	11
2014	None of the above	31	40	10	9	8	2	72	18	49

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	38	37	11	8	4	1	0	76	13	417
2020	Administration and operations	43	29	21	3	1	1	1	74	4	72
2020	Human resources	71	19	6	0	3	0	0	90	3	31
2020	Financial management	50	32	9	0	4	4	0	86	5	22
2020	None of the above	20	20	31	12	17	0	0	40	29	16
2019	Legal services	36	39	10	9	6	1	0	75	15	395
2019	Administration and operations	40	29	19	4	8	0	0	69	12	53
2019	Human resources	63	29	4	0	4	0	0	92	4	25
2019	Financial management	34	26	26	13	0	0	0	60	13	16
2019	None of the above	28	54	6	0	12	0	0	82	12	17
2018	Compliance, inspection and enforcement	63	32	0	6	0	0	0	94	6	17
2018	Legal services	33	40	12	8	5	1	0	75	14	434
2018	Administration and operations	25	38	13	14	8	2	0	64	22	65
2018	Human resources	68	22	5	4	0	0	0	91	4	23
2018	Financial management	56	37	6	0	0	0	0	94	0	16
2018	Information technology	75	17	0	8	0	0	0	92	8	12
2018	None of the above	32	45	22	0	0	0	0	78	0	23

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	39	25	13	7	8	6	2	69	17	418
2020	Administration and operations	48	27	9	6	0	6	6	84	6	72
2020	Human resources	73	15	13	0	0	0	0	87	0	31
2020	Financial management	55	9	13	5	4	9	4	74	11	23
2020	None of the above	34	12	18	12	17	0	7	49	32	16

Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	42	26	18	6	4	1	3	71	10	419
2020	Administration and operations	48	23	13	4	2	4	6	79	7	71
2020	Human resources	74	10	9	0	3	0	4	87	3	31
2020	Financial management	61	18	13	0	0	4	4	86	0	23
2020	None of the above	32	20	25	4	19	0	0	52	23	16
2019	Legal services	41	24	17	7	5	1	5	69	13	397
2019	Administration and operations	36	30	23	2	6	2	2	68	8	54
2019	Human resources	60	24	16	0	0	0	0	84	0	25
2019	Financial management	47	0	53	0	0	0	0	47	0	16
2019	None of the above	21	36	31	6	6	0	0	57	12	17

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	34	34	11	11	9	1	0	69	19	415
2020	Administration and operations	41	31	10	10	4	3	2	75	15	71
2020	Human resources	52	26	15	0	6	0	0	78	6	31
2020	Financial management	56	22	9	4	4	4	0	82	9	23
2020	None of the above	32	30	12	7	19	0	0	62	26	16
2019	Legal services	34	33	9	14	9	0	0	67	23	398
2019	Administration and operations	38	35	15	4	8	0	0	73	11	54
2019	Human resources	37	44	4	16	0	0	0	80	16	25
2019	Financial management	41	13	46	0	0	0	0	54	0	16
2019	None of the above	36	46	6	6	6	0	0	82	12	17
2018	Compliance, inspection and enforcement	63	25	6	7	0	0	0	88	7	17
2018	Legal services	31	33	13	13	8	0	0	65	22	438
2018	Administration and operations	32	27	19	16	5	1	0	60	21	65
2018	Human resources	53	39	4	4	0	0	0	92	4	24
2018	Financial management	46	26	7	21	0	0	0	72	21	15
2018	Information technology	75	17	8	0	0	0	0	92	0	12
2018	None of the above	41	32	18	5	5	0	0	73	9	23
2017	Legal services	30	33	12	12	11	0	1	65	23	468
2017	Administration and operations	40	37	13	6	4	0	0	77	10	69
2017	Human resources	38	35	12	4	12	0	0	73	15	26
2017	Financial management	24	58	12	6	0	0	0	82	6	17
2017	None of the above	48	33	7	3	9	0	0	81	12	31
2014	Legal services	35	33	11	10	9	0	0	69	20	449
2014	Administration and operations	43	34	6	13	3	1	0	79	16	72
2014	Human resources	48	19	16	6	9	3	0	68	15	31
2014	Financial management	37	40	17	5	0	0	0	77	5	18
2014	Information technology	65	27	0	8	0	0	0	92	8	11
2014	None of the above	39	31	6	9	14	0	0	71	23	49

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	45	24	16	6	6	1	1	70	13	419
2020	Administration and operations	45	20	16	7	4	6	1	70	13	68
2020	Human resources	64	19	7	4	6	0	0	83	10	31
2020	Financial management	54	19	13	0	4	4	5	80	5	22
2020	None of the above	40	19	28	0	13	0	0	59	13	16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	40	28	12	10	8	0	1	69	18	420
2020	Administration and operations	45	23	9	10	8	6	0	71	19	72
2020	Human resources	58	29	3	7	3	0	0	87	10	31
2020	Financial management	56	18	9	4	4	4	4	81	9	23
2020	None of the above	25	33	6	17	19	0	0	58	36	16
2019	Legal services	37	30	9	12	11	1	1	67	23	395
2019	Administration and operations	42	33	13	8	2	2	0	77	10	54
2019	Human resources	44	33	16	8	0	0	0	76	8	25
2019	Financial management	41	33	13	14	0	0	0	73	14	16
2019	None of the above	34	36	18	6	6	0	0	69	12	17
2018	Compliance, inspection and enforcement	74	7	6	13	0	0	0	81	13	17
2018	Legal services	37	31	12	10	9	0	1	69	19	436
2018	Administration and operations	32	26	13	22	2	4	0	61	25	65
2018	Human resources	65	17	13	5	0	0	0	82	5	24
2018	Financial management	59	14	7	14	0	7	0	78	15	15
2018	Information technology	66	25	8	0	0	0	0	92	0	12
2018	None of the above	43	25	13	14	5	0	0	68	19	23
2017	Legal services	36	30	10	12	10	1	1	67	23	468
2017	Administration and operations	38	37	10	9	3	3	0	78	12	69
2017	Human resources	38	35	16	8	4	0	0	73	12	26
2017	Financial management	42	52	6	0	0	0	0	94	0	17
2017	None of the above	58	23	13	0	6	0	0	81	6	32
2014	Legal services	37	30	9	13	9	2	1	69	22	448
2014	Administration and operations	38	37	7	12	3	1	1	77	16	72
2014	Human resources	57	19	9	3	9	0	3	78	12	31
2014	Financial management	26	55	7	12	0	0	0	81	12	18
2014	Information technology	67	33	0	0	0	0	0	100	0	11
2014	None of the above	42	18	15	2	21	0	2	61	23	49

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	41	59	420
2020	Administration and operations	40	60	72
2020	Human resources	66	34	31
2020	Financial management	45	55	23
2020	None of the above	31	69	16

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	59	17	8	3	1	2	10	86	5	419
2020	Administration and operations	60	18	7	1	1	4	7	89	3	72
2020	Human resources	87	10	0	0	3	0	0	97	3	31
2020	Financial management	56	17	0	4	0	14	9	94	6	23
2020	None of the above	52	22	12	0	0	0	14	87	0	16

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	48	27	11	8	5	0	1	76	13	419
2020	Administration and operations	64	16	6	6	3	3	3	85	9	72
2020	Human resources	61	23	3	7	6	0	0	84	13	31
2020	Financial management	61	17	14	0	4	4	0	81	4	23
2020	None of the above	39	26	6	17	13	0	0	64	30	16
2019	Legal services	44	28	10	8	9	0	0	72	17	398
2019	Administration and operations	58	24	8	6	4	0	0	83	9	54
2019	Human resources	68	24	0	4	4	0	0	92	8	25
2019	Financial management	47	26	20	0	7	0	0	74	7	16
2019	None of the above	40	30	12	18	0	0	0	69	18	17
2018	Compliance, inspection and enforcement	68	13	12	7	0	0	0	81	7	17
2018	Legal services	45	27	11	8	9	0	0	73	17	437
2018	Administration and operations	45	30	14	7	5	0	0	75	11	63
2018	Human resources	66	30	4	0	0	0	0	96	0	24
2018	Financial management	59	28	7	7	0	0	0	87	7	15
2018	Information technology	66	34	0	0	0	0	0	100	0	12
2018	None of the above	48	34	18	0	0	0	0	82	0	23
2017	Legal services	46	24	11	9	10	0	1	70	19	469
2017	Administration and operations	51	24	12	7	6	0	0	75	13	69
2017	Human resources	58	19	12	0	12	0	0	77	12	26
2017	Financial management	54	40	6	0	0	0	0	94	0	17
2017	None of the above	66	19	7	6	3	0	0	85	9	32
2014	Legal services	48	28	10	8	6	0	0	76	14	449
2014	Administration and operations	52	31	11	6	0	0	0	83	6	72
2014	Human resources	60	19	6	3	12	0	0	79	15	31
2014	Financial management	58	30	5	7	0	0	0	88	7	18
2014	Information technology	92	0	0	8	0	0	0	92	8	11
2014	None of the above	43	28	8	4	17	0	0	71	21	49

Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	42	27	12	8	8	3	0	71	17	418
2020	Administration and operations	44	26	12	5	4	7	1	77	10	72
2020	Human resources	47	30	13	0	7	4	0	80	7	31
2020	Financial management	52	17	14	9	4	4	0	72	13	23
2020	None of the above	26	32	0	19	13	10	0	64	36	16
2019	Legal services	38	28	11	9	9	4	0	69	20	398
2019	Administration and operations	38	22	19	11	4	6	0	64	16	54
2019	Human resources	33	35	8	12	12	0	0	68	23	25
2019	Financial management	37	50	0	13	0	0	0	87	13	16
2019	None of the above	54	27	0	13	6	0	0	82	18	17
2018	Compliance, inspection and enforcement	68	11	7	7	0	7	0	86	7	17
2018	Legal services	37	27	14	8	9	4	1	66	19	437
2018	Administration and operations	33	33	19	8	3	4	0	69	12	64
2018	Human resources	20	33	25	18	5	0	0	53	22	24
2018	Financial management	75	19	6	0	0	0	0	94	0	16
2018	Information technology	58	25	0	0	0	17	0	100	0	12
2018	None of the above	39	26	26	0	5	5	0	68	5	23
2017	Legal services	37	30	12	7	8	4	1	71	17	470
2017	Administration and operations	33	34	20	9	1	3	0	69	10	69
2017	Human resources	53	27	8	4	5	4	0	83	9	26
2017	Financial management	47	41	6	0	6	0	0	88	6	17
2017	None of the above	38	44	10	3	0	6	0	87	3	32
2014	Legal services	41	28	14	8	6	2	0	71	15	449
2014	Administration and operations	36	36	11	8	1	7	0	77	10	72
2014	Human resources	46	19	12	10	9	4	0	68	20	31
2014	Financial management	39	31	13	0	5	12	0	79	6	18
2014	Information technology	56	27	0	8	0	8	0	91	9	11
2014	None of the above	34	26	10	7	11	12	0	69	20	49

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	35	29	15	10	11	1	0	64	21	418
2020	Administration and operations	45	25	14	7	3	4	1	75	10	72
2020	Human resources	49	23	14	7	3	4	0	75	11	30
2020	Financial management	43	22	18	9	4	4	0	68	13	23
2020	None of the above	30	26	17	0	26	0	0	56	26	16
2019	Legal services	30	29	12	14	14	1	0	59	28	398
2019	Administration and operations	38	26	17	11	4	4	0	67	16	54
2019	Human resources	37	32	8	19	4	0	0	68	23	25
2019	Financial management	30	24	33	7	7	0	0	54	13	16
2019	None of the above	60	22	6	6	6	0	0	82	12	17
2018	Compliance, inspection and enforcement	62	25	0	7	7	0	0	87	13	17
2018	Legal services	26	32	13	14	14	1	0	59	28	434
2018	Administration and operations	26	27	26	9	9	2	0	55	19	65
2018	Human resources	28	28	25	13	5	0	0	57	18	24
2018	Financial management	69	18	6	7	0	0	0	87	7	16
2018	Information technology	66	17	17	0	0	0	0	83	0	12
2018	None of the above	30	43	18	10	0	0	0	72	10	22
2017	Legal services	31	27	12	15	13	1	0	59	29	470
2017	Administration and operations	23	48	16	7	6	0	0	71	13	69
2017	Human resources	50	30	8	8	5	0	0	80	13	26
2017	Financial management	42	46	6	0	6	0	0	88	6	17
2017	None of the above	39	32	20	6	3	0	0	71	9	31
2014	Legal services	30	31	13	14	11	1	0	61	25	449
2014	Administration and operations	33	37	14	13	3	0	0	70	15	72
2014	Human resources	43	32	9	7	9	0	0	75	16	31
2014	Financial management	33	37	17	6	0	6	0	75	7	18
2014	Information technology	65	16	11	0	0	8	0	88	0	11
2014	None of the above	26	27	13	14	17	4	0	55	32	49

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	24	31	17	16	11	2	0	56	27	417
2020	Administration and operations	33	32	20	6	4	6	0	68	11	71
2020	Human resources	40	33	13	6	3	4	0	76	10	31
2020	Financial management	38	18	19	13	9	4	0	58	22	23
2020	None of the above	26	30	17	0	26	0	0	56	26	16
2019	Legal services	21	29	14	17	15	5	0	52	33	397
2019	Administration and operations	32	28	23	9	4	4	0	63	14	54
2019	Human resources	37	31	12	4	16	0	0	68	20	25
2019	Financial management	34	20	27	20	0	0	0	54	20	16
2019	None of the above	30	28	24	6	6	6	0	62	13	17
2018	Compliance, inspection and enforcement	50	24	13	7	7	0	0	74	13	17
2018	Legal services	18	28	15	17	18	3	0	48	36	433
2018	Administration and operations	19	25	29	14	11	2	0	45	25	65
2018	Human resources	20	28	21	25	5	0	0	49	30	24
2018	Financial management	61	26	6	7	0	0	0	87	7	16
2018	Information technology	34	32	17	0	0	17	0	80	0	12
2018	None of the above	18	40	27	10	0	5	0	61	10	22
2017	Legal services	20	27	15	17	16	4	0	50	34	469
2017	Administration and operations	20	32	21	14	10	1	0	53	25	69
2017	Human resources	38	37	8	4	5	8	0	82	10	26
2017	Financial management	35	41	12	12	0	0	0	76	12	17
2017	None of the above	27	33	25	9	0	6	0	64	9	32
2014	Legal services	20	28	14	20	14	4	0	50	35	447
2014	Administration and operations	25	30	15	17	6	7	0	59	24	72
2014	Human resources	29	30	16	19	6	0	0	60	25	31
2014	Financial management	23	42	18	5	6	5	0	68	12	18
2014	Information technology	56	25	11	0	0	8	0	88	0	11
2014	None of the above	16	25	16	18	17	6	2	44	38	49

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	25	31	14	18	12	1	56	30	418
2020	Administration and operations	34	29	12	18	6	1	64	24	72
2020	Human resources	40	34	16	3	7	0	74	10	31
2020	Financial management	33	22	19	4	17	4	58	22	23
2020	None of the above	26	37	0	17	20	0	63	37	16
2019	Legal services	18	28	14	17	20	2	48	37	398
2019	Administration and operations	27	33	13	13	8	6	64	22	54
2019	Human resources	24	40	16	4	16	0	64	20	25
2019	Financial management	34	7	26	33	0	0	41	33	16
2019	None of the above	24	40	24	6	6	0	64	12	17
2018	Compliance, inspection and enforcement	39	35	0	19	7	0	74	26	17
2018	Legal services	14	29	15	18	22	1	44	41	436
2018	Administration and operations	21	24	19	21	13	3	47	34	65
2018	Human resources	17	31	18	29	5	0	49	34	24
2018	Financial management	63	18	12	7	0	0	81	7	16
2018	Information technology	40	25	17	17	0	0	66	17	12
2018	None of the above	11	32	34	22	0	0	43	22	23
2017	Legal services	16	26	13	24	18	2	43	43	467
2017	Administration and operations	18	46	16	9	10	1	65	19	68
2017	Human resources	18	45	16	12	0	9	70	13	26
2017	Financial management	25	63	0	12	0	0	88	12	17
2017	None of the above	28	39	17	3	13	0	67	16	31
2014	Legal services	17	28	17	19	15	3	47	35	448
2014	Administration and operations	16	36	16	21	9	3	54	30	72
2014	Human resources	24	31	16	17	9	3	57	27	31
2014	Financial management	33	56	5	6	0	0	88	6	18
2014	Information technology	40	25	27	0	0	8	70	0	11
2014	None of the above	6	41	14	11	24	4	49	36	49

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	31	13	11	7	12	16	10	60	25	420
2020	Administration and operations	51	18	7	4	4	13	3	82	10	72
2020	Human resources	42	35	16	3	0	0	3	80	3	31
2020	Financial management	78	13	0	0	0	9	0	100	0	23
2020	None of the above	38	12	0	0	16	27	7	76	24	16
2019	Legal services	35	13	9	5	15	15	7	62	26	398
2019	Administration and operations	41	15	8	9	7	12	7	70	21	53
2019	Human resources	64	20	8	4	0	4	0	88	4	25
2019	Financial management	74	20	7	0	0	0	0	93	0	16
2019	None of the above	33	19	17	6	0	18	6	69	9	17

Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	24	42	17	9	6	1	0	68	15	420
2020	Administration and operations	35	40	20	3	1	1	0	76	4	72
2020	Human resources	46	37	10	3	0	3	0	87	3	31
2020	Financial management	38	27	14	4	4	14	0	74	10	23
2020	None of the above	39	19	19	16	7	0	0	58	22	16
2019	Legal services	24	39	16	11	10	1	0	63	21	394
2019	Administration and operations	25	41	23	6	4	2	0	67	9	54
2019	Human resources	36	39	12	8	4	0	0	76	12	25
2019	Financial management	43	37	20	0	0	0	0	80	0	16
2019	None of the above	37	29	22	12	0	0	0	66	12	17
2018	Compliance, inspection and enforcement	52	35	0	7	0	7	0	93	7	17
2018	Legal services	18	39	22	12	8	1	0	58	20	436
2018	Administration and operations	24	37	22	8	6	2	2	63	14	65
2018	Human resources	28	47	9	7	5	4	0	78	12	24
2018	Financial management	35	51	7	7	0	0	0	86	7	16
2018	Information technology	40	42	17	0	0	0	0	83	0	12
2018	None of the above	27	45	15	13	0	0	0	71	13	23
2017	Legal services	21	36	22	11	8	1	1	58	20	467
2017	Administration and operations	22	41	19	14	3	1	0	64	17	69
2017	Human resources	50	22	20	4	4	0	0	72	8	26
2017	Financial management	37	51	12	0	0	0	0	88	0	17
2017	None of the above	36	39	16	3	6	0	0	75	9	31
2014	Legal services	24	40	19	9	6	2	0	66	15	449
2014	Administration and operations	27	35	23	10	1	4	0	65	12	72
2014	Human resources	42	36	6	10	6	0	0	78	16	31
2014	Financial management	46	38	10	0	0	5	0	89	0	18
2014	Information technology	65	16	11	8	0	0	0	81	8	11
2014	None of the above	12	38	22	6	15	6	0	54	23	49

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	15	37	19	17	11	2	53	28	415
2020	Administration and operations	21	38	19	12	7	3	61	20	72
2020	Human resources	21	51	15	7	6	0	71	13	31
2020	Financial management	27	34	8	4	9	18	75	16	23
2020	None of the above	26	13	7	35	19	0	39	54	16
2019	Legal services	10	28	21	20	16	5	40	38	393
2019	Administration and operations	19	36	24	13	6	2	56	19	54
2019	Human resources	17	38	12	21	12	0	55	33	24
2019	Financial management	17	37	27	20	0	0	54	20	16
2019	None of the above	19	47	22	0	12	0	66	12	17

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	37	35	12	7	7	1	0	73	14	419
2020	Administration and operations	38	32	16	9	4	1	0	71	13	72
2020	Human resources	32	55	13	0	0	0	0	87	0	31
2020	Financial management	59	9	9	5	4	14	0	79	11	23
2020	None of the above	33	12	12	20	24	0	0	45	43	16
2019	Legal services	39	32	10	7	9	1	0	73	17	396
2019	Administration and operations	34	28	21	6	9	2	0	63	15	54
2019	Human resources	40	36	12	8	0	0	4	79	8	25
2019	Financial management	28	46	0	20	7	0	0	73	27	16
2019	None of the above	46	18	18	18	0	0	0	64	18	17
2018	Compliance, inspection and enforcement	64	18	0	0	7	6	6	92	8	17
2018	Legal services	37	35	10	10	7	0	0	72	18	434
2018	Administration and operations	32	23	16	12	11	6	0	59	25	65
2018	Human resources	40	30	26	4	0	0	0	70	4	24
2018	Financial management	23	39	18	7	0	6	7	71	8	16
2018	Information technology	40	25	9	0	0	17	8	88	0	12
2018	None of the above	36	42	9	13	0	0	0	78	13	23
2017	Legal services	42	32	10	8	6	2	1	75	15	467
2017	Administration and operations	34	37	11	6	4	5	3	77	11	69
2017	Human resources	58	22	8	7	0	5	0	84	8	26
2017	Financial management	41	34	6	18	0	0	0	76	18	17
2017	None of the above	40	51	6	0	0	0	3	94	0	32
2014	Legal services	53	29	6	7	3	1	1	84	10	449
2014	Administration and operations	45	39	7	6	3	0	0	84	8	72
2014	Human resources	57	30	3	10	0	0	0	87	10	31
2014	Financial management	26	42	22	10	0	0	0	68	10	18
2014	Information technology	56	25	19	0	0	0	0	81	0	11
2014	None of the above	35	35	14	2	6	8	0	76	9	49

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	37	34	16	7	6	1	0	71	13	417
2020	Administration and operations	42	35	19	3	1	0	0	77	4	71
2020	Human resources	49	37	13	0	0	0	0	87	0	30
2020	Financial management	46	18	14	0	9	14	0	74	10	23
2020	None of the above	46	16	17	0	20	0	0	63	20	16
2019	Legal services	34	32	15	9	9	0	0	66	18	394
2019	Administration and operations	33	28	29	4	6	0	0	61	10	53
2019	Human resources	36	29	23	8	0	0	4	68	8	25
2019	Financial management	60	13	13	13	0	0	0	73	13	16
2019	None of the above	48	33	12	0	6	0	0	81	6	17
2018	Compliance, inspection and enforcement	63	24	7	0	7	0	0	87	7	17
2018	Legal services	27	35	21	9	8	0	0	62	17	435
2018	Administration and operations	34	31	23	5	6	2	0	65	11	65
2018	Human resources	37	33	22	8	0	0	0	69	8	24
2018	Financial management	36	45	19	0	0	0	0	81	0	16
2018	Information technology	58	25	9	0	0	9	0	91	0	12
2018	None of the above	39	35	14	12	0	0	0	74	12	23

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	16	20	15	17	20	10	1	41	41	417
2020	Administration and operations	20	29	26	11	7	6	1	53	20	72
2020	Human resources	33	33	15	3	6	3	7	73	11	31
2020	Financial management	30	14	4	18	14	9	12	55	39	23
2020	None of the above	33	16	6	6	33	6	0	52	42	16
2019	Legal services	15	19	13	18	24	10	1	38	47	398
2019	Administration and operations	25	19	20	14	18	4	0	46	34	51
2019	Human resources	29	27	20	8	8	8	0	61	17	25
2019	Financial management	17	26	7	7	30	13	0	50	43	16
2019	None of the above	25	15	30	17	6	6	0	43	25	17
2018	Compliance, inspection and enforcement	25	6	7	6	13	32	11	55	34	17
2018	Legal services	13	19	15	20	24	6	2	35	48	433
2018	Administration and operations	19	21	13	14	20	12	0	46	40	64
2018	Human resources	15	34	13	21	8	9	0	53	32	24
2018	Financial management	37	19	12	14	6	12	0	63	23	16
2018	Information technology	49	9	9	17	9	9	0	63	28	12
2018	None of the above	17	30	26	13	4	9	0	52	19	23
2017	Legal services	11	19	14	19	23	13	2	35	49	468
2017	Administration and operations	22	20	20	19	9	9	3	47	31	69
2017	Human resources	23	15	16	15	8	20	4	49	31	26
2017	Financial management	13	33	0	12	0	30	13	79	21	17
2017	None of the above	26	25	19	6	21	3	0	52	28	32
2014	Legal services	15	19	13	21	19	10	2	39	46	449
2014	Administration and operations	15	30	13	20	15	6	2	49	38	72
2014	Human resources	26	24	9	16	15	6	4	55	35	31
2014	Financial management	31	20	29	10	5	5	0	53	16	18
2014	Information technology	36	25	0	0	19	20	0	76	24	11
2014	None of the above	15	25	11	20	19	8	2	44	43	49

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	18	33	14	17	15	1	1	53	33	415
2020	Administration and operations	27	25	20	19	4	4	0	55	24	71
2020	Human resources	17	43	23	11	7	0	0	60	18	31
2020	Financial management	35	34	0	13	4	14	0	80	20	23
2020	None of the above	26	11	24	7	32	0	0	37	39	16
2019	Legal services	16	26	14	21	22	1	0	42	43	397
2019	Administration and operations	25	26	23	11	9	6	0	54	22	54
2019	Human resources	24	40	8	19	8	0	0	64	28	25
2019	Financial management	30	33	20	17	0	0	0	63	17	16
2019	None of the above	46	4	31	12	7	0	0	49	19	16
2018	Compliance, inspection and enforcement	49	13	19	19	0	0	0	62	19	17
2018	Legal services	15	26	15	21	21	2	0	42	43	438
2018	Administration and operations	13	17	26	28	14	3	0	30	43	65
2018	Human resources	8	45	22	16	5	5	0	55	22	24
2018	Financial management	50	24	7	19	0	0	0	74	19	16
2018	Information technology	40	43	8	0	9	0	0	83	9	12
2018	None of the above	17	34	31	5	9	0	5	54	14	23
2017	Legal services	16	30	12	19	20	2	0	48	40	469
2017	Administration and operations	13	25	26	10	21	4	0	40	33	69
2017	Human resources	35	41	8	8	0	9	0	83	8	26
2017	Financial management	53	30	6	10	0	0	0	84	10	17
2017	None of the above	31	32	19	12	7	0	0	63	18	32
2014	Legal services	15	33	15	20	16	2	0	49	37	448
2014	Administration and operations	23	15	20	20	17	6	0	40	39	72
2014	Human resources	31	43	6	7	13	0	0	75	19	31
2014	Financial management	41	39	13	6	0	0	0	80	6	18
2014	Information technology	36	47	8	0	0	8	0	91	0	11
2014	None of the above	13	30	18	15	19	4	2	45	36	49

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	18	26	13	15	24	3	1	46	40	417
2020	Administration and operations	11	39	9	17	15	4	4	55	35	72
2020	Human resources	33	21	15	17	14	0	0	54	30	31
2020	Financial management	31	14	13	22	4	9	8	53	31	23
2020	None of the above	26	7	12	12	43	0	0	33	55	16
2019	Legal services	18	22	11	17	29	2	2	41	48	398
2019	Administration and operations	14	22	15	20	28	0	0	36	48	54
2019	Human resources	20	35	16	12	16	0	0	56	28	25
2019	Financial management	24	13	13	40	11	0	0	37	50	16
2019	None of the above	18	10	24	18	18	6	6	31	41	17
2018	Compliance, inspection and enforcement	17	25	35	6	7	0	11	47	14	17
2018	Legal services	12	23	11	19	31	1	2	37	52	437
2018	Administration and operations	14	13	13	21	37	2	0	28	59	64
2018	Human resources	4	24	19	31	17	0	4	30	50	24
2018	Financial management	50	12	6	0	25	0	6	67	27	16
2018	Information technology	17	6	9	25	34	8	0	26	65	12
2018	None of the above	13	29	19	17	9	5	9	49	30	23
2017	Legal services	17	24	11	15	30	2	1	42	46	470
2017	Administration and operations	10	14	20	17	33	3	3	25	54	69
2017	Human resources	16	27	8	15	16	7	11	52	38	26
2017	Financial management	18	34	6	12	22	7	0	56	37	17
2017	None of the above	19	28	19	7	19	3	6	51	28	32
2014	Legal services	15	19	15	18	28	2	3	36	48	447
2014	Administration and operations	14	12	8	23	34	3	6	28	62	72
2014	Human resources	13	27	22	19	19	0	0	40	39	31
2014	Financial management	10	16	18	10	34	0	11	29	50	18
2014	Information technology	20	8	0	44	20	0	8	31	69	11
2014	None of the above	6	22	17	10	33	6	5	32	49	49

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	42	24	15	8	7	2	3	69	15	420
2020	Administration and operations	54	17	14	6	3	0	7	76	9	72
2020	Human resources	51	18	23	2	6	0	0	69	9	31
2020	Financial management	38	31	14	5	4	4	4	75	10	23
2020	None of the above	44	26	14	6	7	4	0	72	14	16
2019	Legal services	45	21	17	6	6	2	4	69	13	395
2019	Administration and operations	62	17	7	6	0	4	4	86	6	54
2019	Human resources	60	28	0	8	4	0	0	88	12	25
2019	Financial management	39	34	13	7	7	0	0	74	13	16
2019	None of the above	52	24	17	0	0	6	0	81	0	17

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	44	22	16	9	5	2	2	69	14	419
2020	Administration and operations	41	24	14	7	4	3	7	72	13	72
2020	Human resources	62	19	9	7	3	0	0	81	11	31
2020	Financial management	51	19	9	14	0	4	4	76	15	23
2020	None of the above	38	25	19	0	18	0	0	63	18	16
2019	Legal services	32	24	21	8	11	2	3	58	20	396
2019	Administration and operations	34	34	15	11	6	0	0	68	17	54
2019	Human resources	60	20	12	4	4	0	0	81	8	25
2019	Financial management	47	26	13	7	7	0	0	74	13	16
2019	None of the above	41	36	12	0	12	0	0	76	12	17

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	71	8	6	3	4	4	4	86	7	419
2020	Administration and operations	74	9	4	1	4	1	6	89	6	72
2020	Human resources	83	9	3	0	0	4	0	97	0	30
2020	Financial management	68	9	4	4	0	4	9	90	5	23
2020	None of the above	59	18	19	0	4	0	0	77	4	16
2019	Legal services	73	7	4	4	4	6	3	87	8	395
2019	Administration and operations	64	21	2	4	2	6	2	92	6	53
2019	Human resources	88	0	4	0	0	0	8	96	0	25
2019	Financial management	70	17	7	7	0	0	0	87	7	16
2019	None of the above	76	18	0	6	0	0	0	94	6	17

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	74	9	6	2	2	1	6	90	5	418
2020	Administration and operations	69	9	9	4	0	1	8	86	5	72
2020	Human resources	77	7	10	3	0	0	3	87	3	31
2020	Financial management	73	9	4	0	0	4	9	95	0	23
2020	None of the above	76	12	0	7	4	0	0	89	11	16
2019	Legal services	77	6	3	1	2	2	9	94	3	394
2019	Administration and operations	67	12	2	4	4	4	8	89	9	52
2019	Human resources	84	4	0	0	0	0	12	100	0	25
2019	Financial management	86	7	0	0	0	0	7	100	0	15
2019	None of the above	94	0	0	0	6	0	0	94	6	17

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	20	42	17	12	7	3	0	63	20	419
2020	Administration and operations	34	39	13	8	1	4	0	76	10	72
2020	Human resources	44	37	13	6	0	0	0	81	6	31
2020	Financial management	42	36	14	4	0	4	0	81	4	23
2020	None of the above	26	20	18	6	24	0	7	49	32	16
2019	Legal services	16	38	16	17	9	3	0	57	26	398
2019	Administration and operations	21	43	15	10	8	4	0	66	18	54
2019	Human resources	43	44	8	0	4	0	0	88	4	25
2019	Financial management	30	24	33	13	0	0	0	54	13	16
2019	None of the above	12	57	18	12	0	0	0	70	12	17
2018	Compliance, inspection and enforcement	47	19	20	0	0	13	0	76	0	16
2018	Legal services	15	33	22	15	12	2	0	49	28	435
2018	Administration and operations	14	33	22	19	6	6	0	50	26	65
2018	Human resources	33	51	12	4	0	0	0	84	4	24
2018	Financial management	49	38	13	0	0	0	0	87	0	16
2018	Information technology	49	8	17	0	0	25	0	77	0	12
2018	None of the above	14	38	26	8	5	5	5	57	14	23
2017	Legal services	17	31	22	14	14	3	0	49	28	469
2017	Administration and operations	20	34	17	11	7	7	3	60	21	69
2017	Human resources	41	46	0	4	9	0	0	87	13	26
2017	Financial management	23	59	6	12	0	0	0	82	12	17
2017	None of the above	28	32	27	7	3	3	0	62	10	32

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	26	42	13	11	6	3	70	17	420
2020	Administration and operations	49	40	7	4	0	0	89	4	71
2020	Human resources	49	38	7	3	3	0	87	6	31
2020	Financial management	47	31	14	4	0	4	81	4	23
2020	None of the above	33	25	12	12	18	0	58	30	16
2019	Legal services	25	38	14	10	10	2	65	21	397
2019	Administration and operations	35	45	8	4	8	2	81	12	54
2019	Human resources	44	44	8	0	4	0	88	4	25
2019	Financial management	52	20	28	0	0	0	72	0	15
2019	None of the above	52	22	19	0	7	0	74	7	16
2018	Compliance, inspection and enforcement	63	24	7	7	0	0	87	7	17
2018	Legal services	30	36	15	8	9	2	67	17	433
2018	Administration and operations	37	35	13	11	3	1	73	14	65
2018	Human resources	41	50	5	0	4	0	91	4	24
2018	Financial management	61	32	7	0	0	0	93	0	16
2018	Information technology	49	34	9	0	0	9	91	0	12
2018	None of the above	35	51	5	5	0	5	90	5	23
2017	Legal services	30	36	14	11	7	2	68	18	470
2017	Administration and operations	35	52	10	0	1	1	88	1	69
2017	Human resources	38	42	8	4	0	9	87	4	26
2017	Financial management	42	46	0	6	0	6	94	6	17
2017	None of the above	40	47	3	7	0	3	90	7	32
2014	Legal services	38	34	13	7	6	2	74	13	449
2014	Administration and operations	36	43	15	1	1	3	81	3	72
2014	Human resources	60	16	13	9	3	0	75	12	31
2014	Financial management	41	52	6	0	0	0	94	0	18
2014	Information technology	65	27	0	0	0	8	100	0	11
2014	None of the above	28	31	26	2	6	7	63	9	49

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	28	40	16	6	7	4	0	70	13	419
2020	Administration and operations	49	33	13	3	0	3	0	84	3	71
2020	Human resources	53	40	3	0	3	0	0	93	3	31
2020	Financial management	65	17	5	0	4	9	0	90	5	23
2020	None of the above	33	26	19	0	17	6	0	62	18	16
2019	Legal services	35	30	16	7	8	3	0	67	16	395
2019	Administration and operations	48	26	11	0	4	11	0	83	4	54
2019	Human resources	49	36	12	0	4	0	0	84	4	25
2019	Financial management	60	20	20	0	0	0	0	80	0	16
2019	None of the above	49	27	17	6	0	0	0	76	6	17
2018	Compliance, inspection and enforcement	36	24	33	7	0	0	0	60	7	16
2018	Legal services	31	34	17	8	7	4	0	67	16	436
2018	Administration and operations	37	27	22	3	5	5	2	68	8	65
2018	Human resources	33	41	18	0	4	4	0	77	4	24
2018	Financial management	60	28	12	0	0	0	0	88	0	16
2018	Information technology	58	17	0	0	9	17	0	90	10	12
2018	None of the above	26	33	13	9	0	19	0	72	11	23
2017	Legal services	30	30	19	6	8	7	0	64	15	470
2017	Administration and operations	27	44	23	0	3	3	0	73	3	69
2017	Human resources	49	31	8	4	0	9	0	87	4	26
2017	Financial management	49	45	0	6	0	0	0	94	6	17
2017	None of the above	46	23	18	6	0	6	0	74	7	32
2014	Legal services	39	30	18	5	3	4	0	73	9	448
2014	Administration and operations	33	32	22	3	1	8	0	71	5	72
2014	Human resources	50	25	9	10	3	3	0	78	13	31
2014	Financial management	42	46	12	0	0	0	0	88	0	18
2014	Information technology	65	27	0	0	0	8	0	100	0	11
2014	None of the above	35	31	18	0	4	10	2	75	5	49

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	31	36	17	5	6	5	0	70	12	419
2020	Administration and operations	41	31	19	1	1	6	1	77	3	72
2020	Human resources	54	36	7	3	0	0	0	90	3	30
2020	Financial management	47	22	9	0	0	13	9	88	0	23
2020	None of the above	40	18	19	6	17	0	0	58	23	16

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	40	28	11	8	9	4	1	71	17	420
2020	Administration and operations	48	27	13	6	1	3	3	79	7	72
2020	Human resources	68	29	0	0	3	0	0	97	3	31
2020	Financial management	69	14	0	5	4	4	4	90	10	23
2020	None of the above	37	32	6	0	20	6	0	73	21	16

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	47	31	8	9	4	0	79	13	419
2020	Administration and operations	63	24	7	4	0	1	89	4	72
2020	Human resources	58	32	10	0	0	0	90	0	31
2020	Financial management	54	23	19	0	0	4	80	0	22
2020	None of the above	33	29	6	20	13	0	62	33	16
2019	Legal services	43	32	7	10	7	0	75	17	396
2019	Administration and operations	42	41	10	4	4	0	83	8	54
2019	Human resources	61	32	4	0	4	0	92	4	25
2019	Financial management	56	17	13	13	0	0	73	13	16
2019	None of the above	65	23	6	0	6	0	88	6	17
2018	Compliance, inspection and enforcement	63	30	0	7	0	0	93	7	17
2018	Legal services	41	36	9	7	7	0	77	14	434
2018	Administration and operations	41	37	11	6	5	0	78	11	65
2018	Human resources	53	42	5	0	0	0	95	0	24
2018	Financial management	81	6	13	0	0	0	87	0	16
2018	Information technology	75	25	0	0	0	0	100	0	12
2018	None of the above	39	56	0	5	0	0	95	5	23
2017	Legal services	43	34	7	7	8	0	77	15	469
2017	Administration and operations	39	47	10	3	1	0	86	4	69
2017	Human resources	61	26	0	13	0	0	87	13	26
2017	Financial management	66	34	0	0	0	0	100	0	17
2017	None of the above	44	46	7	3	0	0	90	3	32
2014	Legal services	47	34	6	6	6	0	82	12	447
2014	Administration and operations	54	37	7	1	1	0	90	3	72
2014	Human resources	66	16	7	0	12	0	81	12	31
2014	Financial management	53	41	6	0	0	0	94	0	18
2014	Information technology	73	27	0	0	0	0	100	0	11
2014	None of the above	34	43	6	4	13	0	77	17	49

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	38	30	14	8	9	0	68	17	420
2020	Administration and operations	41	34	13	11	1	0	75	13	72
2020	Human resources	41	33	17	10	0	0	73	10	31
2020	Financial management	39	31	14	9	4	4	72	13	23
2020	None of the above	26	25	6	23	20	0	51	43	16
2019	Legal services	29	29	15	15	11	1	58	26	396
2019	Administration and operations	31	37	17	6	8	2	69	14	54
2019	Human resources	49	16	28	4	4	0	64	8	25
2019	Financial management	50	17	13	13	7	0	67	20	16
2019	None of the above	52	35	0	6	6	0	88	12	17
2018	Compliance, inspection and enforcement	56	32	6	7	0	0	88	7	17
2018	Legal services	27	34	16	11	12	0	61	23	436
2018	Administration and operations	22	38	17	14	8	0	60	22	64
2018	Human resources	24	56	9	7	4	0	80	11	24
2018	Financial management	80	7	6	7	0	0	87	7	16
2018	Information technology	82	9	0	9	0	0	91	9	11
2018	None of the above	30	48	18	4	0	0	78	4	23
2017	Legal services	32	33	15	9	11	0	65	20	470
2017	Administration and operations	23	37	20	14	3	3	62	18	69
2017	Human resources	38	38	12	8	5	0	76	13	26
2017	Financial management	54	40	6	0	0	0	94	0	17
2017	None of the above	38	32	21	7	3	0	70	10	32
2014	Legal services	28	37	14	14	6	0	66	20	447
2014	Administration and operations	36	37	7	18	3	0	72	21	72
2014	Human resources	49	19	10	6	16	0	69	22	31
2014	Financial management	41	47	12	0	0	0	88	0	18
2014	Information technology	65	16	19	0	0	0	81	0	11
2014	None of the above	32	26	12	16	13	2	59	29	48

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	36	34	13	9	8	0	0	70	17	417
2020	Administration and operations	44	36	11	4	3	0	1	81	7	71
2020	Human resources	39	45	10	6	0	0	0	84	6	31
2020	Financial management	47	22	14	9	4	4	0	72	13	23
2020	None of the above	28	20	12	19	21	0	0	48	40	15
2019	Legal services	29	32	15	13	11	0	0	61	24	398
2019	Administration and operations	27	44	15	8	6	0	0	71	14	53
2019	Human resources	48	16	24	8	4	0	0	64	12	25
2019	Financial management	37	30	13	20	0	0	0	67	20	16
2019	None of the above	40	47	0	0	12	0	0	88	12	17
2018	Compliance, inspection and enforcement	63	24	0	13	0	0	0	87	13	17
2018	Legal services	26	36	14	12	11	0	0	62	24	435
2018	Administration and operations	23	37	16	16	8	0	0	60	24	64
2018	Human resources	32	48	4	12	4	0	0	80	16	24
2018	Financial management	74	13	6	7	0	0	0	87	7	16
2018	Information technology	75	0	0	25	0	0	0	75	25	12
2018	None of the above	36	41	14	4	5	0	0	77	9	22
2017	Legal services	32	33	13	11	11	0	0	65	22	470
2017	Administration and operations	23	36	22	11	4	3	0	61	16	69
2017	Human resources	49	27	8	12	5	0	0	76	16	26
2017	Financial management	54	34	12	0	0	0	0	88	0	17
2017	None of the above	41	46	10	0	3	0	0	87	3	32
2014	Legal services	31	35	12	15	7	0	0	66	23	448
2014	Administration and operations	33	35	19	10	3	0	0	68	13	72
2014	Human resources	43	28	10	3	16	0	0	72	19	31
2014	Financial management	41	46	13	0	0	0	0	87	0	18
2014	Information technology	65	25	11	0	0	0	0	89	0	11
2014	None of the above	30	34	10	11	16	0	0	64	26	48

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	38	23	15	12	8	3	0	64	21	419
2020	Administration and operations	39	22	23	7	4	3	3	64	12	72
2020	Human resources	40	31	16	13	0	0	0	71	13	31
2020	Financial management	38	17	23	0	13	9	0	61	14	23
2020	None of the above	33	11	6	24	27	0	0	43	51	16
2019	Legal services	33	21	16	14	12	3	1	56	27	398
2019	Administration and operations	34	19	21	13	8	4	2	56	22	54
2019	Human resources	32	24	21	12	8	4	0	58	20	25
2019	Financial management	37	24	13	20	7	0	0	60	27	16
2019	None of the above	35	41	24	0	0	0	0	76	0	17
2018	Compliance, inspection and enforcement	56	13	25	0	0	7	0	74	0	17
2018	Legal services	29	28	15	14	10	2	1	59	25	436
2018	Administration and operations	17	25	17	21	17	3	0	43	39	65
2018	Human resources	20	38	17	16	4	5	0	61	21	24
2018	Financial management	67	14	0	12	7	0	0	81	19	16
2018	Information technology	40	26	8	25	0	0	0	66	25	12
2018	None of the above	38	34	9	4	5	5	5	80	10	23
2017	Legal services	34	23	15	11	11	5	1	61	23	469
2017	Administration and operations	14	30	23	15	10	5	3	48	27	69
2017	Human resources	33	27	8	15	9	8	0	65	26	26
2017	Financial management	60	22	6	6	6	0	0	82	12	17
2017	None of the above	34	35	22	3	3	4	0	71	6	32
2014	Legal services	38	25	13	12	8	4	1	66	21	448
2014	Administration and operations	33	20	17	15	11	3	1	55	27	72
2014	Human resources	35	26	10	10	19	0	0	62	28	31
2014	Financial management	31	16	25	22	0	6	0	50	23	18
2014	Information technology	36	39	0	8	8	0	8	82	18	11
2014	None of the above	37	16	14	4	18	8	2	60	24	49

Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Legal services	14	52	35	419
2020	Administration and operations	13	39	48	72
2020	Human resources	42	30	29	31
2020	Financial management	36	26	38	23
2020	None of the above	37	20	43	16
2019	Legal services	17	40	42	397
2019	Administration and operations	19	35	47	54
2019	Human resources	31	28	41	25
2019	Financial management	43	17	40	16
2019	None of the above	16	60	24	17
2018	Compliance, inspection and enforcement	10	59	31	17
2018	Legal services	16	43	41	436
2018	Administration and operations	25	28	46	65
2018	Human resources	52	13	35	24
2018	Financial management	20	36	44	16
2018	Information technology	17	51	32	12
2018	None of the above	17	47	35	23
2017	Legal services	18	53	29	469
2017	Administration and operations	21	28	50	69
2017	Human resources	38	19	43	26
2017	Financial management	16	37	47	17
2017	None of the above	19	53	28	32
2014	Legal services	16	54	30	447
2014	Administration and operations	21	40	39	72
2014	Human resources	32	28	40	31
2014	Financial management	16	37	47	18
2014	Information technology	44	25	32	11
2014	None of the above	15	48	38	49

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Legal services	20	16	44	15	0	6	57
2020	Administration and operations	67	10	22	0	0	0	10
2020	Human resources	0	25	75	0	0	0	13
2019	Legal services	10	16	40	23	0	11	69
2019	Administration and operations	10	0	71	0	0	20	10
2018	Legal services	16	10	41	26	0	6	69
2018	Administration and operations	4	6	65	12	6	6	17
2018	Human resources	8	0	92	0	0	0	12
2017	Legal services	8	10	30	34	3	14	83
2017	Administration and operations	7	13	60	7	13	0	15
2017	Human resources	8	0	72	0	0	21	10
2014	Legal services	13	12	21	37	9999	17	70
2014	Administration and operations	17	6	70	0	9999	7	16
2014	Human resources	0	0	82	18	9999	0	10

Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	17	83	419
2020	Administration and operations	8	92	72
2019	Legal services	16	84	397
2019	Administration and operations	19	81	54
2019	None of the above	36	64	17
2018	Compliance, inspection and enforcement	0	100	17
2018	Legal services	18	82	437
2018	Administration and operations	25	75	65
2018	Human resources	0	100	23
2018	Financial management	0	100	16
2018	Information technology	0	100	12

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	67	33	71
2019	Legal services	70	30	63
2018	Legal services	62	38	79

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	52	48	71
2019	Legal services	62	38	63
2018	Legal services	55	45	79
2018	Administration and operations	38	62	16

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	7	93	71
2019	Legal services	9	91	63
2018	Legal services	10	90	79

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Legal services	100	71
2019	Administration and operations	100	10
2018	Administration and operations	100	16

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	10	90	63
2019	Administration and operations	0	100	10
2018	Legal services	10	90	79
2018	Administration and operations	0	100	16

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	12	88	71
2018	Legal services	14	86	79
2018	Administration and operations	0	100	16

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	10
2018	Legal services	9	91	79
2018	Administration and operations	0	100	16

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	42	58	71
2019	Legal services	38	62	63
2018	Legal services	46	54	79
2018	Administration and operations	44	56	16

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	37	63	71
2019	Legal services	35	65	63
2018	Legal services	39	61	79

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	44	56	71
2019	Legal services	50	50	63
2018	Legal services	43	57	79
2018	Administration and operations	43	57	16

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	43	57	71
2019	Legal services	37	63	63
2018	Legal services	44	56	79
2018	Administration and operations	51	49	16

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	22	78	71
2019	Legal services	40	60	63
2018	Legal services	33	67	79

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	54	46	71
2019	Legal services	54	46	63
2018	Legal services	55	45	79
2018	Administration and operations	62	38	16

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	44	56	71
2019	Legal services	35	65	63
2018	Legal services	45	55	79

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Legal services	100	63
2019	Administration and operations	100	10
2018	Administration and operations	100	16

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	10	90	71
2019	Legal services	11	89	63
2019	Administration and operations	0	100	10
2018	Legal services	8	92	79
2018	Administration and operations	0	100	16

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	12	88	79
2018	Administration and operations	0	100	16

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	46	54	71
2019	Legal services	49	51	63
2018	Legal services	49	51	79

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	21	79	71
2019	Legal services	22	78	63
2018	Legal services	34	66	79
2018	Administration and operations	32	68	16

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	15	85	71
2019	Legal services	13	87	63
2019	Administration and operations	0	100	10
2018	Legal services	15	85	79

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	52	48	71
2019	Legal services	38	62	63
2019	Administration and operations	50	50	10
2018	Legal services	45	55	79
2018	Administration and operations	63	37	16

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	15	85	71
2019	Legal services	16	84	63
2018	Legal services	21	79	79

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	8	92	79
2018	Administration and operations	0	100	16

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	17	83	71
2019	Legal services	16	84	63
2018	Legal services	20	80	79
2018	Administration and operations	0	100	16

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	6	94	79

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	10
2018	Legal services	6	94	79
2018	Administration and operations	0	100	16

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	8	92	71
2018	Legal services	10	90	79

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	14	86	71
2019	Legal services	11	89	63
2019	Administration and operations	0	100	10
2018	Legal services	8	92	79

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	38	62	71
2019	Legal services	44	56	63
2018	Legal services	42	58	79

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	10
2018	Legal services	8	92	74

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	15	85	74

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	10
2018	Legal services	10	90	74

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	10
2018	Administration and operations	0	100	16

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	14	86	74

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	10
2018	Legal services	9	91	74

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	48	52	74

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	51	49	74
2018	Administration and operations	37	63	16

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	10
2018	Legal services	100	74
2018	Administration and operations	100	16

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	70	30	74
2018	Administration and operations	69	31	16

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	10
2018	Legal services	14	86	74

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	10	16	16	13	11	27	7	39	36	419
2020	Administration and operations	26	11	20	5	6	27	6	55	16	72
2020	Human resources	24	21	17	3	3	22	10	66	9	31
2020	Financial management	21	4	9	4	4	44	13	59	20	23
2020	None of the above	13	12	12	13	17	13	20	38	45	16
2019	Legal services	12	14	15	11	18	26	5	36	41	397
2019	Administration and operations	18	21	19	13	7	21	2	49	26	54
2019	Human resources	20	16	24	4	0	29	8	56	6	25
2019	Financial management	28	7	13	7	7	33	7	56	22	16
2019	None of the above	19	0	35	6	13	26	0	26	26	16
2018	Compliance, inspection and enforcement	27	0	17	7	13	31	6	42	32	17
2018	Legal services	13	17	19	12	15	22	3	39	35	432
2018	Administration and operations	10	22	21	8	14	17	8	43	30	64
2018	Human resources	15	17	13	12	9	34	0	48	32	24
2018	Financial management	17	13	13	14	0	24	19	52	25	16
2018	Information technology	24	9	17	0	0	51	0	66	0	12
2018	None of the above	24	19	26	10	8	13	0	49	21	22
2017	Legal services	11	16	17	10	13	26	8	40	35	470
2017	Administration and operations	13	20	26	7	9	22	5	44	21	69
2017	Human resources	26	15	8	15	0	36	0	64	24	26
2017	Financial management	16	29	0	6	0	24	25	88	12	17
2017	None of the above	16	31	16	13	3	13	9	60	20	32
2014	Legal services	11	14	20	10	9	30	5	39	30	448
2014	Administration and operations	18	19	22	8	13	19	1	46	26	72
2014	Human resources	7	24	10	9	15	35	0	48	37	31
2014	Financial management	23	17	6	0	0	37	17	86	0	18
2014	Information technology	8	28	16	0	0	47	0	69	0	11
2014	None of the above	6	19	23	9	8	30	4	38	26	49

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	24	31	16	11	10	7	1	60	23	417
2020	Administration and operations	40	27	17	4	0	11	1	76	5	72
2020	Human resources	47	31	19	3	0	0	0	78	3	31
2020	Financial management	51	14	4	4	0	26	0	88	6	23
2020	None of the above	26	20	6	7	24	12	7	56	37	16
2019	Legal services	24	26	16	13	11	8	1	56	27	398
2019	Administration and operations	25	32	17	6	2	17	2	70	9	54
2019	Human resources	32	48	12	4	0	0	4	84	4	25
2019	Financial management	56	11	20	0	14	0	0	67	14	16
2019	None of the above	37	23	22	6	6	6	0	64	13	17
2018	Compliance, inspection and enforcement	56	24	0	13	7	0	0	80	20	17
2018	Legal services	24	27	19	13	9	7	1	55	24	435
2018	Administration and operations	29	21	19	11	8	11	2	56	22	64
2018	Human resources	36	43	8	8	0	4	0	83	9	24
2018	Financial management	35	26	19	14	0	6	0	65	15	16
2018	Information technology	40	34	17	0	0	9	0	82	0	12
2018	None of the above	27	27	25	13	0	9	0	59	14	23
2017	Legal services	23	34	18	7	9	8	1	62	17	470
2017	Administration and operations	21	48	20	3	3	6	0	73	6	69
2017	Human resources	42	30	15	4	0	9	0	79	4	26
2017	Financial management	47	35	12	0	0	6	0	87	0	17
2017	None of the above	37	23	18	12	3	3	3	64	16	32
2014	Legal services	21	23	23	9	8	14	1	53	21	447
2014	Administration and operations	22	27	22	11	5	13	0	56	19	72
2014	Human resources	40	19	3	3	19	16	0	71	26	31
2014	Financial management	33	22	19	0	0	26	0	74	0	18
2014	Information technology	32	35	16	0	0	16	0	80	0	11
2014	None of the above	16	26	21	8	6	23	0	55	18	49

Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	10	90	418
2019	Legal services	11	89	397
2019	None of the above	0	100	16
2018	Compliance, inspection and enforcement	0	100	17
2018	Legal services	11	89	436
2018	Administration and operations	7	93	65
2018	Human resources	0	100	24
2018	Financial management	0	100	16

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	41	59	41
2019	Legal services	38	62	43
2018	Legal services	45	55	47

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	81	19	41
2019	Legal services	76	24	43
2018	Legal services	85	15	47

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	0	100	41
2018	Legal services	0	100	47

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	15	85	41

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	30	70	41
2019	Legal services	19	81	43
2018	Legal services	24	76	47

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	15	85	41
2018	Legal services	13	87	47

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	24	76	41
2018	Legal services	12	88	47

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	24	76	41
2019	Legal services	23	77	43
2018	Legal services	22	78	47

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	45	55	41
2019	Legal services	53	47	43
2018	Legal services	49	51	47

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	43

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	0	100	41

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	15	85	41
2018	Legal services	11	89	47

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	44	56	41
2019	Legal services	30	70	43
2018	Legal services	26	74	47

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	0	100	41
2019	Legal services	0	100	43

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	12	88	41
2019	Legal services	19	81	43
2018	Legal services	30	70	47

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Legal services	100	41
2019	Legal services	100	43
2018	Legal services	100	47

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	17	83	47

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	16	84	43
2018	Legal services	26	74	47

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	43

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	29	71	41
2019	Legal services	14	86	43
2018	Legal services	15	85	47

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	0	100	41
2018	Legal services	0	100	47

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	13	87	47

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	61	39	41
2019	Legal services	68	32	43
2018	Legal services	61	39	47

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	44

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	14	86	44

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	14	86	44

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	48	52	44

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	20	80	44

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	59	41	44

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	44

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	75	25	44

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	12	88	44

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	13	13	17	7	9	35	6	43	28	418
2020	Administration and operations	21	13	20	3	3	35	6	57	10	72
2020	Human resources	30	29	6	3	3	22	7	82	9	31
2020	Financial management	17	13	9	4	0	44	13	69	10	23
2020	None of the above	26	20	12	11	13	13	6	57	29	16
2019	Legal services	15	11	18	6	10	34	6	42	27	397
2019	Administration and operations	20	25	23	4	4	19	6	60	10	53
2019	Human resources	20	12	28	0	0	33	8	53	0	25
2019	Financial management	28	7	20	7	0	33	7	56	11	16
2019	None of the above	24	9	31	0	0	24	12	52	0	17
2018	Compliance, inspection and enforcement	33	0	24	7	0	31	6	53	11	17
2018	Legal services	14	15	23	6	10	27	5	43	24	435
2018	Administration and operations	17	13	26	2	3	27	13	49	8	64
2018	Human resources	15	21	13	4	0	47	0	68	8	24
2018	Financial management	23	20	20	0	0	18	19	68	0	16
2018	Information technology	24	9	8	0	0	60	0	80	0	12
2018	None of the above	27	18	33	5	0	17	0	54	6	23
2017	Legal services	11	12	21	4	7	36	9	42	20	468
2017	Administration and operations	16	23	25	3	1	23	9	57	6	69
2017	Human resources	34	4	12	4	0	36	11	71	7	26
2017	Financial management	22	23	0	0	0	18	37	100	0	17
2017	None of the above	22	16	21	13	3	22	3	51	21	32
2014	Legal services	11	13	24	4	4	39	6	43	15	448
2014	Administration and operations	16	15	22	4	1	33	7	53	9	72
2014	Human resources	17	16	7	6	3	47	4	68	18	31
2014	Financial management	21	5	20	0	0	43	12	57	0	18
2014	Information technology	28	8	25	0	0	39	0	60	0	11
2014	None of the above	10	12	27	4	6	34	6	37	18	49

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	29	26	18	7	9	10	1	61	18	417
2020	Administration and operations	37	31	20	3	0	8	1	75	3	72
2020	Human resources	46	41	13	0	0	0	0	87	0	31
2020	Financial management	45	23	0	4	0	28	0	94	6	22
2020	None of the above	46	12	12	7	17	6	0	63	25	16
2019	Legal services	32	24	16	8	8	12	0	64	18	397
2019	Administration and operations	36	28	13	2	4	13	4	77	7	54
2019	Human resources	32	52	12	0	0	0	4	88	0	25
2019	Financial management	54	0	27	7	0	7	7	62	8	16
2019	None of the above	43	21	25	0	0	6	6	72	0	17
2018	Compliance, inspection and enforcement	63	24	7	7	0	0	0	87	7	17
2018	Legal services	27	29	19	6	8	10	0	62	16	436
2018	Administration and operations	31	22	21	3	1	17	5	68	6	65
2018	Human resources	41	25	25	0	0	9	0	72	0	24
2018	Financial management	35	46	13	0	0	6	0	86	0	16
2018	Information technology	49	9	25	0	0	17	0	70	0	12
2018	None of the above	31	22	29	9	0	9	0	58	10	23
2017	Legal services	25	31	19	4	7	13	2	65	13	466
2017	Administration and operations	27	33	24	4	1	8	3	67	6	68
2017	Human resources	45	19	12	8	0	17	0	77	9	26
2017	Financial management	41	48	6	6	0	0	0	88	6	17
2017	None of the above	40	22	25	0	0	13	0	72	0	32
2014	Legal services	27	26	19	4	4	19	1	66	11	447
2014	Administration and operations	22	30	17	4	1	20	5	70	7	72
2014	Human resources	36	22	7	0	10	26	0	78	13	31
2014	Financial management	38	22	24	0	0	16	0	71	0	18
2014	Information technology	40	27	16	0	0	16	0	80	0	11
2014	None of the above	32	14	27	2	6	16	2	57	10	49

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	0	9	0	7	76	9	0	9	91	12

Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	20	29	21	17	13	0	0	50	30	418
2020	Administration and operations	27	26	22	20	6	0	0	52	26	72
2020	Human resources	59	16	12	13	0	0	0	75	13	31
2020	Financial management	51	9	22	10	0	4	4	65	11	23
2020	None of the above	32	29	0	20	18	0	0	61	39	16

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	32	27	22	11	8	0	0	59	19	416
2020	Administration and operations	29	25	20	11	10	3	1	57	22	72
2020	Human resources	53	18	13	13	3	0	0	71	16	31
2020	Financial management	42	22	14	19	0	4	0	66	20	23
2020	None of the above	34	30	20	6	6	0	4	67	12	16
2019	Legal services	18	26	24	16	15	0	0	45	31	397
2019	Administration and operations	22	20	18	19	17	0	4	44	37	54
2019	Human resources	20	48	16	12	4	0	0	69	16	25
2019	Financial management	27	4	26	24	20	0	0	31	43	16
2019	None of the above	30	4	42	13	12	0	0	34	24	17
2018	Compliance, inspection and enforcement	13	23	18	12	34	0	0	36	46	17
2018	Legal services	16	21	21	19	21	0	2	38	41	438
2018	Administration and operations	14	27	20	17	19	0	3	42	37	65
2018	Human resources	36	17	25	9	13	0	0	53	22	24
2018	Financial management	12	36	32	12	7	0	0	49	19	16
2018	Information technology	17	32	34	8	9	0	0	49	17	12
2018	None of the above	21	41	9	21	8	0	0	62	28	23
2017	Legal services	20	24	21	17	17	0	1	44	34	468
2017	Administration and operations	16	22	17	19	17	1	7	41	40	69
2017	Human resources	41	19	20	15	0	0	4	63	16	26
2017	Financial management	12	35	18	6	10	0	18	58	20	17
2017	None of the above	23	31	9	13	18	3	3	57	33	32

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	8	16	27	27	23	0	0	23	50	419
2020	Administration and operations	17	23	20	21	18	0	1	41	40	72
2020	Human resources	6	10	22	24	37	0	0	17	62	31
2020	Financial management	18	13	32	12	22	4	0	32	35	23
2020	None of the above	18	14	43	7	18	0	0	32	25	16
2019	Legal services	5	16	29	21	29	0	0	22	49	397
2019	Administration and operations	20	27	15	22	15	0	0	47	38	54
2019	Human resources	4	20	19	25	32	0	0	24	56	25
2019	Financial management	7	20	24	37	13	0	0	26	50	16
2019	None of the above	12	18	16	30	18	6	0	32	51	17
2018	Compliance, inspection and enforcement	11	21	45	22	0	0	0	32	22	17
2018	Legal services	7	15	30	19	28	0	0	23	47	438
2018	Administration and operations	25	21	34	6	14	0	0	46	20	65
2018	Human resources	4	12	51	23	9	0	0	16	32	24
2018	Financial management	6	37	39	6	12	0	0	43	18	16
2018	Information technology	24	34	25	17	0	0	0	58	17	12
2018	None of the above	19	18	26	20	18	0	0	36	38	23
2017	Legal services	7	19	27	24	21	0	0	27	46	469
2017	Administration and operations	17	34	19	17	10	0	3	53	28	69
2017	Human resources	12	10	50	24	5	0	0	22	29	26
2017	Financial management	11	37	30	18	4	0	0	48	22	17
2017	None of the above	21	16	31	18	13	0	0	38	31	32

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	20	32	24	15	8	0	1	53	23	417
2020	Administration and operations	36	31	14	12	5	0	1	68	17	72
2020	Human resources	13	18	28	24	17	0	0	32	41	31
2020	Financial management	18	30	31	12	4	4	0	51	17	23
2020	None of the above	32	12	26	27	4	0	0	44	31	16
2019	Legal services	19	33	25	14	10	0	0	52	23	394
2019	Administration and operations	28	46	17	2	7	0	0	73	9	53
2019	Human resources	16	28	28	8	19	0	0	44	28	25
2019	Financial management	13	37	20	20	11	0	0	50	30	16
2019	None of the above	28	23	30	6	6	6	0	54	14	17
2018	Compliance, inspection and enforcement	36	46	12	6	0	0	0	82	6	16
2018	Legal services	16	34	29	13	7	0	2	51	20	436
2018	Administration and operations	29	38	16	11	3	0	3	69	14	64
2018	Human resources	13	50	21	12	5	0	0	63	17	24
2018	Financial management	20	56	24	0	0	0	0	76	0	16
2018	Information technology	32	34	34	0	0	0	0	66	0	12
2018	None of the above	36	23	29	13	0	0	0	58	13	23
2017	Legal services	21	31	25	10	9	0	3	54	19	465
2017	Administration and operations	24	35	21	10	4	1	4	63	15	69
2017	Human resources	37	26	19	13	4	0	0	64	17	26
2017	Financial management	24	41	22	6	0	0	6	70	6	17
2017	None of the above	38	19	18	18	4	0	3	59	22	32

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	11	21	23	21	23	1	0	32	45	418
2020	Administration and operations	21	19	22	16	19	0	3	41	36	70
2020	Human resources	3	17	12	24	44	0	0	20	68	31
2020	Financial management	4	13	26	27	25	4	0	18	55	23
2020	None of the above	19	19	25	13	24	0	0	38	37	16
2019	Legal services	8	18	18	21	34	1	0	27	55	396
2019	Administration and operations	18	28	15	21	19	0	0	46	39	54
2019	Human resources	8	12	8	24	48	0	0	21	72	25
2019	Financial management	7	14	25	28	25	0	0	21	53	15
2019	None of the above	12	18	10	36	18	6	0	32	57	17
2018	Compliance, inspection and enforcement	24	29	36	11	0	0	0	53	11	17
2018	Legal services	11	18	18	20	31	0	2	30	52	436
2018	Administration and operations	23	23	25	11	18	0	0	46	28	65
2018	Human resources	0	21	40	23	17	0	0	21	39	24
2018	Financial management	13	25	37	24	0	0	0	38	24	16
2018	Information technology	15	17	42	8	17	0	0	32	25	12
2018	None of the above	19	18	23	23	18	0	0	36	41	23
2017	Legal services	12	22	25	15	24	1	1	35	39	468
2017	Administration and operations	18	26	16	23	13	0	4	46	37	68
2017	Human resources	11	27	34	12	13	0	3	39	26	26
2017	Financial management	11	37	24	24	4	0	0	48	28	17
2017	None of the above	21	19	23	18	15	4	0	42	34	32

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	19	25	21	17	18	0	1	45	35	417
2020	Administration and operations	42	20	15	10	7	1	4	65	18	72
2020	Human resources	34	18	11	20	17	0	0	52	37	31
2020	Financial management	17	32	22	14	12	4	0	51	26	23
2020	None of the above	36	18	32	13	0	0	0	55	13	16
2019	Legal services	20	22	22	14	20	0	2	43	35	398
2019	Administration and operations	54	22	15	4	2	0	4	79	6	54
2019	Human resources	25	24	23	8	8	0	13	56	18	25
2019	Financial management	20	33	30	7	11	0	0	53	17	16
2019	None of the above	35	12	29	6	12	6	0	49	20	17
2018	Compliance, inspection and enforcement	42	24	28	0	0	0	6	70	0	17
2018	Legal services	20	21	22	13	20	0	3	42	35	435
2018	Administration and operations	55	22	7	3	4	2	8	85	8	63
2018	Human resources	38	20	28	4	0	0	9	64	5	24
2018	Financial management	64	17	0	6	0	0	13	93	7	16
2018	Information technology	58	17	9	0	0	0	17	90	0	12
2018	None of the above	50	4	30	0	17	0	0	54	17	23
2017	Legal services	21	22	22	14	16	1	5	45	32	468
2017	Administration and operations	40	28	6	1	4	6	14	85	7	69
2017	Human resources	37	15	11	16	0	0	20	66	20	26
2017	Financial management	43	51	6	0	0	0	0	94	0	17
2017	None of the above	40	19	17	6	4	0	15	70	11	32

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	15	24	24	19	19	0	0	38	38	418
2020	Administration and operations	27	26	18	11	15	0	1	54	27	72
2020	Human resources	26	9	31	17	17	0	0	35	33	31
2020	Financial management	26	9	36	13	12	4	0	36	26	23
2020	None of the above	22	20	38	13	7	0	0	42	20	16
2019	Legal services	14	25	23	15	23	0	0	39	38	397
2019	Administration and operations	33	33	15	10	7	0	2	68	17	54
2019	Human resources	12	48	12	12	12	0	4	63	25	25
2019	Financial management	13	33	37	17	0	0	0	46	17	16
2019	None of the above	34	18	30	0	12	6	0	55	13	17
2018	Compliance, inspection and enforcement	35	22	32	12	0	0	0	57	12	17
2018	Legal services	14	21	27	16	21	0	0	35	37	437
2018	Administration and operations	34	26	20	13	5	0	3	61	18	64
2018	Human resources	47	25	18	9	0	0	0	73	9	24
2018	Financial management	33	48	6	13	0	0	0	81	13	16
2018	Information technology	51	23	17	0	8	0	0	75	8	12
2018	None of the above	23	39	13	17	9	0	0	61	26	23
2017	Legal services	16	25	28	17	15	0	0	41	32	469
2017	Administration and operations	40	26	19	10	3	0	1	67	14	66
2017	Human resources	45	38	9	4	4	0	0	84	8	26
2017	Financial management	30	40	12	12	6	0	0	70	18	17
2017	None of the above	23	28	23	20	3	3	0	53	23	31

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	25	22	20	14	13	0	6	50	28	418
2020	Administration and operations	35	21	11	8	12	0	13	64	23	72
2020	Human resources	16	19	32	13	7	0	13	40	23	31
2020	Financial management	30	18	23	12	9	9	0	52	23	23
2020	None of the above	31	28	27	8	6	0	0	59	14	15

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	28	34	24	7	5	0	1	63	13	418
2020	Administration and operations	40	29	19	10	0	2	1	70	10	70
2020	Human resources	36	31	25	0	3	0	4	70	3	31
2020	Financial management	46	31	14	4	0	4	0	81	4	23
2020	None of the above	36	38	6	7	13	0	0	74	20	16
2019	Legal services	25	32	21	11	10	0	0	57	21	393
2019	Administration and operations	31	32	20	6	9	0	2	64	15	54
2019	Human resources	33	39	20	0	4	0	4	75	4	25
2019	Financial management	30	30	26	13	0	0	0	61	13	16
2019	None of the above	25	45	23	6	0	0	0	70	6	17
2018	Compliance, inspection and enforcement	56	38	6	0	0	0	0	94	0	17
2018	Legal services	22	30	25	14	8	1	0	53	22	436
2018	Administration and operations	25	26	25	17	3	0	3	54	21	64
2018	Human resources	41	38	8	13	0	0	0	79	13	24
2018	Financial management	63	12	6	13	0	0	6	80	14	16
2018	Information technology	40	34	17	0	0	9	0	82	0	12
2018	None of the above	49	33	4	13	0	0	0	83	13	23
2017	Legal services	27	29	22	12	9	0	1	56	21	469
2017	Administration and operations	33	35	17	8	3	0	5	71	11	65
2017	Human resources	48	23	12	4	0	5	8	82	4	26
2017	Financial management	23	43	24	10	0	0	0	66	10	17
2017	None of the above	35	30	28	4	0	0	3	67	4	31

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	32	35	18	10	4	1	0	67	14	418
2020	Administration and operations	32	28	25	10	3	0	1	61	13	72
2020	Human resources	10	28	29	20	9	0	4	40	30	31
2020	Financial management	26	22	29	9	9	4	0	51	19	23
2020	None of the above	37	18	18	12	14	0	0	55	27	16
2019	Legal services	35	30	19	8	7	0	1	66	15	394
2019	Administration and operations	27	36	22	9	4	0	2	64	13	54
2019	Human resources	20	40	16	16	8	0	0	60	24	25
2019	Financial management	11	33	26	30	0	0	0	44	30	16
2019	None of the above	34	24	18	24	0	0	0	58	24	17
2018	Compliance, inspection and enforcement	43	41	11	6	0	0	0	83	6	17
2018	Legal services	31	32	23	8	5	0	2	64	13	434
2018	Administration and operations	25	36	14	14	9	0	2	63	23	64
2018	Human resources	26	41	25	4	4	0	0	67	8	24
2018	Financial management	14	73	7	6	0	0	0	86	6	15
2018	Information technology	24	60	8	0	0	9	0	91	0	12
2018	None of the above	46	25	9	21	0	0	0	71	21	23
2017	Legal services	38	32	16	8	5	1	1	72	12	469
2017	Administration and operations	31	28	23	9	6	0	3	61	16	66
2017	Human resources	23	29	33	12	0	0	3	54	12	26
2017	Financial management	18	70	12	0	0	0	0	88	0	17
2017	None of the above	35	26	20	14	3	0	3	62	17	31

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	35	37	16	7	4	0	0	73	11	418
2020	Administration and operations	39	28	24	4	3	0	1	68	7	72
2020	Human resources	33	29	12	17	9	0	0	62	26	31
2020	Financial management	26	28	24	18	0	4	0	56	19	22
2020	None of the above	42	25	7	20	6	0	0	67	26	16
2019	Legal services	40	29	17	8	6	0	0	69	14	393
2019	Administration and operations	36	30	24	4	4	0	2	68	8	54
2019	Human resources	45	28	16	8	4	0	0	72	12	25
2019	Financial management	11	33	30	26	0	0	0	43	26	16
2019	None of the above	25	30	39	0	6	0	0	54	6	17
2018	Compliance, inspection and enforcement	54	34	7	0	0	0	6	93	0	17
2018	Legal services	37	31	19	8	5	0	1	68	13	435
2018	Administration and operations	30	29	20	11	6	0	3	61	18	64
2018	Human resources	33	38	24	5	0	0	0	71	5	24
2018	Financial management	42	39	13	6	0	0	0	81	6	16
2018	Information technology	32	60	8	0	0	0	0	92	0	12
2018	None of the above	45	14	33	8	0	0	0	59	8	23
2017	Legal services	42	31	14	6	6	0	1	74	12	470
2017	Administration and operations	28	35	14	13	6	0	5	66	20	65
2017	Human resources	38	27	8	12	12	0	3	67	25	26
2017	Financial management	29	53	12	6	0	0	0	82	6	17
2017	None of the above	47	22	12	10	3	0	6	73	14	31

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	38	27	15	12	7	0	0	65	20	418
2020	Administration and operations	46	25	17	6	4	0	3	72	10	72
2020	Human resources	45	32	7	2	14	0	0	77	17	30
2020	Financial management	56	18	13	4	4	4	0	78	9	23
2020	None of the above	30	37	0	20	13	0	0	67	33	16
2019	Legal services	35	25	17	9	13	0	0	61	22	391
2019	Administration and operations	35	31	19	4	12	0	0	65	15	53
2019	Human resources	56	16	19	4	4	0	0	73	8	25
2019	Financial management	37	20	24	13	7	0	0	57	20	16
2019	None of the above	31	39	23	0	6	0	0	70	6	17

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	20	28	27	16	9	0	0	48	25	419
2020	Administration and operations	35	25	20	12	7	0	1	61	19	72
2020	Human resources	25	25	30	10	10	0	0	50	20	31
2020	Financial management	22	34	27	9	4	4	0	58	14	23
2020	None of the above	45	25	6	6	18	0	0	70	24	16

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	22	30	24	14	10	0	0	52	24	416
2020	Administration and operations	32	31	20	9	8	0	0	62	18	72
2020	Human resources	14	25	22	20	20	0	0	38	40	31
2020	Financial management	34	22	0	32	9	4	0	58	42	23
2020	None of the above	25	25	12	21	18	0	0	49	39	16
2019	Legal services	35	27	20	8	8	1	1	63	16	394
2019	Administration and operations	33	32	16	9	7	0	2	67	17	54
2019	Human resources	33	24	36	4	4	0	0	57	8	25
2019	Financial management	11	33	39	11	7	0	0	44	17	16
2019	None of the above	28	35	20	7	11	0	0	62	18	15
2018	Compliance, inspection and enforcement	45	25	13	6	0	7	6	79	7	17
2018	Legal services	29	29	26	9	6	0	1	59	15	434
2018	Administration and operations	37	24	16	12	5	0	5	65	18	63
2018	Human resources	37	24	30	0	8	0	0	62	8	24
2018	Financial management	46	21	27	7	0	0	0	66	7	15
2018	Information technology	54	18	9	0	19	0	0	72	19	11
2018	None of the above	32	36	22	11	0	0	0	68	11	23
2017	Legal services	32	35	21	8	4	1	1	68	11	469
2017	Administration and operations	27	33	20	12	3	0	5	63	16	65
2017	Human resources	38	19	12	17	12	0	3	58	30	26
2017	Financial management	54	30	0	16	0	0	0	84	16	17
2017	None of the above	42	23	16	13	3	0	3	67	17	31

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	32	29	23	9	6	0	0	61	16	418
2020	Administration and operations	47	24	25	2	0	0	1	73	2	71
2020	Human resources	33	44	16	3	4	0	0	77	7	31
2020	Financial management	43	26	13	9	0	4	4	76	10	23
2020	None of the above	33	13	17	23	14	0	0	46	37	16
2019	Legal services	46	26	16	6	4	0	1	74	10	395
2019	Administration and operations	53	17	19	4	6	0	2	71	9	54
2019	Human resources	63	17	8	0	4	0	9	87	4	24
2019	Financial management	63	24	13	0	0	0	0	87	0	16
2019	None of the above	42	34	18	0	0	0	6	81	0	17
2018	Compliance, inspection and enforcement	63	19	12	7	0	0	0	82	7	17
2018	Legal services	46	25	17	5	6	0	1	72	11	432
2018	Administration and operations	59	14	12	4	3	2	5	79	8	64
2018	Human resources	76	12	8	0	4	0	0	88	4	24
2018	Financial management	76	18	6	0	0	0	0	94	0	16
2018	Information technology	49	34	17	0	0	0	0	83	0	12
2018	None of the above	58	29	9	4	0	0	0	87	4	23
2017	Legal services	50	24	14	6	5	0	1	75	11	469
2017	Administration and operations	58	19	9	10	1	1	1	79	12	68
2017	Human resources	77	8	8	0	4	0	4	88	4	26
2017	Financial management	58	36	0	6	0	0	0	94	6	17
2017	None of the above	66	24	9	0	0	0	0	91	0	32

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	17	29	30	14	10	0	0	46	24	418
2020	Administration and operations	32	36	17	10	4	0	1	69	14	72
2020	Human resources	20	31	13	29	6	0	0	52	36	31
2020	Financial management	30	35	9	18	4	4	0	68	23	23
2020	None of the above	33	18	17	12	20	0	0	51	32	16

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	63	16	10	3	3	1	3	83	7	418
2020	Administration and operations	62	24	7	1	0	0	5	91	1	72
2020	Human resources	61	22	10	0	7	0	0	83	7	31
2020	Financial management	78	4	9	0	0	4	5	91	0	23
2020	None of the above	44	7	23	19	7	0	0	51	26	16
2019	Legal services	72	12	6	3	2	1	5	89	5	394
2019	Administration and operations	59	11	13	2	6	0	9	77	8	54
2019	Human resources	63	16	0	0	0	0	21	100	0	25
2019	Financial management	74	7	13	0	0	0	7	86	0	16
2019	None of the above	82	0	6	0	0	0	12	93	0	17
2018	Compliance, inspection and enforcement	87	0	0	6	0	0	7	94	6	17
2018	Legal services	65	15	9	3	3	1	5	85	6	434
2018	Administration and operations	59	17	6	3	3	2	10	86	7	64
2018	Human resources	88	12	0	0	0	0	0	100	0	24
2018	Financial management	94	6	0	0	0	0	0	100	0	16
2018	Information technology	75	17	9	0	0	0	0	91	0	12
2018	None of the above	80	20	0	0	0	0	0	100	0	23

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	71	13	6	3	5	1	1	85	8	415
2020	Administration and operations	78	12	3	1	1	0	4	94	3	72
2020	Human resources	83	7	6	0	4	0	0	90	4	31
2020	Financial management	78	9	0	4	0	4	5	95	5	23
2020	None of the above	57	18	7	0	17	0	0	76	17	16
2019	Legal services	65	13	9	6	6	1	1	79	12	397
2019	Administration and operations	70	11	6	4	7	0	2	83	11	54
2019	Human resources	92	0	0	4	0	0	4	96	4	25
2019	Financial management	73	7	0	7	13	0	0	80	20	16
2019	None of the above	64	17	6	6	6	0	0	82	12	17
2018	Compliance, inspection and enforcement	87	7	7	0	0	0	0	93	0	17
2018	Legal services	63	13	8	7	5	0	3	79	13	434
2018	Administration and operations	54	19	6	11	2	3	5	80	14	64
2018	Human resources	91	9	0	0	0	0	0	100	0	24
2018	Financial management	94	6	0	0	0	0	0	100	0	16
2018	Information technology	75	9	0	8	0	0	8	91	9	12
2018	None of the above	66	16	9	0	8	0	0	83	8	23
2017	Legal services	68	13	6	5	5	0	2	83	11	469
2017	Administration and operations	61	14	13	4	2	3	3	80	6	69
2017	Human resources	77	8	4	4	0	0	7	92	4	26
2017	Financial management	87	0	6	0	0	0	7	94	0	17
2017	None of the above	73	19	3	3	0	3	0	94	3	32

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	55	25	10	4	4	0	1	82	8	418
2020	Administration and operations	70	20	5	0	3	0	1	92	3	71
2020	Human resources	74	7	10	9	0	0	0	81	9	31
2020	Financial management	79	9	9	0	0	4	0	91	0	23
2020	None of the above	44	44	7	0	4	0	0	89	4	16
2019	Legal services	47	29	14	5	4	0	1	77	8	397
2019	Administration and operations	47	32	11	4	4	0	2	81	8	54
2019	Human resources	61	23	12	0	0	0	4	88	0	25
2019	Financial management	60	13	7	7	14	0	0	73	20	16
2019	None of the above	49	40	12	0	0	0	0	88	0	17
2018	Compliance, inspection and enforcement	56	30	13	0	0	0	0	87	0	17
2018	Legal services	37	37	16	6	4	0	1	75	10	436
2018	Administration and operations	30	44	13	6	6	0	2	75	12	65
2018	Human resources	61	26	8	4	0	0	0	88	4	24
2018	Financial management	53	41	7	0	0	0	0	93	0	15
2018	Information technology	58	25	8	8	0	0	0	83	8	12
2018	None of the above	45	26	15	9	4	0	0	72	13	23
2017	Legal services	43	32	15	7	3	0	1	75	10	467
2017	Administration and operations	45	26	12	10	5	1	1	72	15	69
2017	Human resources	53	19	16	0	4	0	8	78	4	26
2017	Financial management	57	24	18	0	0	0	0	82	0	17
2017	None of the above	60	23	15	0	3	0	0	82	3	32

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	56	20	11	7	5	0	1	77	12	418
2020	Administration and operations	74	16	6	1	0	0	3	93	1	70
2020	Human resources	74	12	3	6	4	0	0	87	10	31
2020	Financial management	50	28	9	4	4	4	0	81	9	22
2020	None of the above	44	25	14	7	10	0	0	69	17	16
2019	Legal services	51	19	14	7	8	0	1	71	15	396
2019	Administration and operations	51	36	4	4	4	0	2	89	8	54
2019	Human resources	73	12	8	4	4	0	0	84	8	25
2019	Financial management	50	17	13	7	13	0	0	67	20	16
2019	None of the above	84	4	0	12	0	0	0	88	12	17
2018	Compliance, inspection and enforcement	80	6	7	7	0	0	0	86	7	16
2018	Legal services	47	21	16	5	9	0	1	70	14	433
2018	Administration and operations	48	21	14	14	3	0	0	69	17	65
2018	Human resources	56	31	9	0	0	0	4	91	0	24
2018	Financial management	61	33	7	0	0	0	0	93	0	15
2018	Information technology	75	17	8	0	0	0	0	92	0	12
2018	None of the above	72	11	17	0	0	0	0	83	0	23
2017	Legal services	56	20	10	6	7	0	1	77	13	470
2017	Administration and operations	57	19	10	4	6	1	3	79	11	69
2017	Human resources	49	24	4	8	4	0	12	83	13	26
2017	Financial management	82	12	0	6	0	0	0	94	6	17
2017	None of the above	60	25	9	0	3	3	0	87	3	32

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	58	10	7	4	2	0	18	83	8	416
2020	Administration and operations	53	9	8	1	1	0	26	85	4	72
2020	Human resources	65	3	12	2	0	0	18	83	3	31
2020	Financial management	66	9	9	0	0	4	13	90	0	23
2020	None of the above	62	6	0	0	0	0	33	100	0	16
2019	Legal services	52	14	8	3	2	0	21	83	6	395
2019	Administration and operations	62	9	2	2	2	0	23	93	5	54
2019	Human resources	51	4	4	4	0	0	37	87	6	24
2019	Financial management	50	13	0	4	7	0	26	85	15	16
2019	None of the above	55	6	0	0	0	0	39	100	0	16
2018	Compliance, inspection and enforcement	60	4	7	0	0	0	29	91	0	17
2018	Legal services	49	16	9	3	1	0	21	83	6	433
2018	Administration and operations	47	8	5	6	0	0	33	83	9	64
2018	Human resources	40	21	0	4	0	0	35	94	6	24
2018	Financial management	40	27	13	7	0	0	14	77	8	15
2018	Information technology	40	17	8	0	0	0	34	87	0	12
2018	None of the above	56	13	7	5	0	0	19	85	6	22
2017	Legal services	52	14	7	2	1	0	23	86	4	467
2017	Administration and operations	52	6	11	1	3	1	26	79	6	69
2017	Human resources	35	18	12	0	0	0	35	82	0	26
2017	Financial management	59	16	6	0	0	0	19	93	0	17
2017	None of the above	44	21	7	3	0	0	25	87	4	32

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	48	27	15	6	2	0	2	76	9	420
2020	Administration and operations	75	18	3	1	0	0	3	96	1	71
2020	Human resources	63	17	10	7	0	0	4	83	7	31
2020	Financial management	60	22	9	4	0	4	0	86	4	23
2020	None of the above	50	25	0	7	11	0	6	80	20	16
2019	Legal services	58	22	14	3	2	0	2	81	5	396
2019	Administration and operations	60	23	7	2	0	0	8	90	2	54
2019	Human resources	76	8	8	0	0	0	8	92	0	25
2019	Financial management	74	7	7	0	0	0	13	92	0	16
2019	None of the above	64	6	12	6	0	0	12	80	7	17
2018	Compliance, inspection and enforcement	68	12	13	0	0	0	7	87	0	17
2018	Legal services	47	27	16	6	1	0	4	77	7	432
2018	Administration and operations	70	14	8	2	0	2	5	90	2	64
2018	Human resources	73	9	0	5	0	0	13	95	5	24
2018	Financial management	73	20	0	0	0	0	7	100	0	15
2018	Information technology	66	0	25	9	0	0	0	66	9	12
2018	None of the above	70	13	18	0	0	0	0	82	0	22
2017	Legal services	53	26	11	5	1	1	4	82	6	465
2017	Administration and operations	73	13	4	3	0	1	6	92	3	68
2017	Human resources	72	16	0	0	0	0	12	100	0	26
2017	Financial management	75	18	0	0	0	0	7	100	0	17
2017	None of the above	69	25	6	0	0	0	0	94	0	32

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	81	13	3	0	1	0	1	95	1	420
2020	Administration and operations	72	13	3	7	1	1	3	88	9	72
2020	Human resources	74	12	0	10	4	0	0	86	14	31
2020	Financial management	64	13	0	9	9	4	0	81	19	23
2020	None of the above	72	12	0	6	6	4	0	88	12	16
2019	Legal services	78	10	5	1	3	0	3	91	4	396
2019	Administration and operations	75	15	0	0	4	0	6	96	4	54
2019	Human resources	87	9	0	0	4	0	0	96	4	25
2019	Financial management	76	20	4	0	0	0	0	96	0	16
2019	None of the above	69	12	6	0	6	6	0	87	7	16
2018	Compliance, inspection and enforcement	76	11	0	0	6	0	7	94	6	17
2018	Legal services	71	14	4	3	3	0	4	89	7	434
2018	Administration and operations	58	25	5	5	5	0	3	86	10	65
2018	Human resources	79	14	3	5	0	0	0	92	5	24
2018	Financial management	52	21	20	0	0	0	7	78	0	15
2018	Information technology	49	34	0	8	9	0	0	83	17	12
2018	None of the above	85	8	8	0	0	0	0	92	0	23
2017	Legal services	75	12	6	1	2	1	3	91	3	468
2017	Administration and operations	74	10	3	0	6	3	4	90	6	69
2017	Human resources	81	7	0	0	0	0	12	100	0	26
2017	Financial management	81	19	0	0	0	0	0	100	0	17
2017	None of the above	71	19	6	4	0	0	0	90	4	32

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	43	29	16	6	3	1	1	74	9	419
2020	Administration and operations	38	36	14	4	4	0	3	76	9	72
2020	Human resources	29	25	36	6	3	0	0	54	10	31
2020	Financial management	46	22	13	9	5	4	0	72	15	23
2020	None of the above	49	28	7	7	10	0	0	76	16	16
2019	Legal services	55	26	15	2	2	0	1	81	3	396
2019	Administration and operations	56	24	8	4	4	0	4	84	8	54
2019	Human resources	48	36	8	4	0	0	4	88	4	25
2019	Financial management	63	17	7	13	0	0	0	80	13	16
2019	None of the above	77	12	12	0	0	0	0	88	0	17
2018	Compliance, inspection and enforcement	57	23	13	0	0	0	7	86	0	17
2018	Legal services	48	30	14	3	3	0	2	80	6	433
2018	Administration and operations	45	31	20	2	0	2	0	78	2	65
2018	Human resources	66	30	0	0	4	0	0	96	4	24
2018	Financial management	31	35	20	7	7	0	0	67	13	15
2018	Information technology	49	17	25	9	0	0	0	66	9	12
2018	None of the above	75	15	0	9	0	0	0	91	9	23
2017	Legal services	51	30	11	4	2	0	2	83	6	467
2017	Administration and operations	49	27	10	5	4	1	4	80	9	69
2017	Human resources	45	31	11	0	4	0	8	84	4	26
2017	Financial management	39	31	18	12	0	0	0	70	12	17
2017	None of the above	47	28	22	0	3	0	0	75	3	32

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	16	39	29	11	6	0	55	16	420
2020	Administration and operations	33	39	22	3	1	1	73	5	72
2020	Human resources	17	41	24	12	7	0	58	18	31
2020	Financial management	39	31	21	0	4	4	74	4	23
2020	None of the above	17	39	37	0	7	0	56	7	16

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	4	22	38	24	11	0	0	26	36	419
2020	Administration and operations	11	33	31	19	7	0	0	44	26	72
2020	Human resources	7	20	35	28	10	0	0	27	38	31
2020	Financial management	9	39	13	21	14	4	0	50	36	23
2020	None of the above	7	41	12	20	20	0	0	48	40	15
2019	Legal services	4	20	41	20	15	0	0	24	35	398
2019	Administration and operations	18	27	39	10	6	0	0	46	15	54
2019	Human resources	9	28	40	12	12	0	0	36	24	25
2019	Financial management	7	26	37	24	7	0	0	33	30	16
2019	None of the above	13	33	36	18	0	0	0	46	18	17
2018	Compliance, inspection and enforcement	18	34	42	0	0	0	6	56	0	17
2018	Legal services	4	20	38	23	13	0	0	25	37	437
2018	Administration and operations	10	29	41	13	7	0	0	39	20	65
2018	Human resources	14	29	45	13	0	0	0	42	13	24
2018	Financial management	12	38	37	12	0	0	0	51	12	16
2018	Information technology	15	17	60	9	0	0	0	32	9	12
2018	None of the above	28	16	34	13	8	0	0	44	21	23
2017	Legal services	5	17	43	23	12	0	0	22	35	469
2017	Administration and operations	14	28	42	11	4	0	0	42	16	69
2017	Human resources	7	38	31	12	9	0	4	47	21	26
2017	Financial management	4	60	36	0	0	0	0	64	0	17
2017	None of the above	16	31	25	6	12	6	3	52	20	32

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	15	30	37	14	3	0	0	17	46	416
2020	Administration and operations	14	23	34	22	7	0	0	29	37	72
2020	Human resources	23	24	32	6	14	0	0	20	48	31
2020	Financial management	21	18	26	21	9	4	0	32	40	23
2020	None of the above	37	7	37	13	7	0	0	20	43	16
2019	Legal services	20	26	37	15	3	0	0	18	45	395
2019	Administration and operations	15	21	32	17	15	0	0	32	36	54
2019	Human resources	20	24	28	16	12	0	0	28	44	25
2019	Financial management	13	24	37	26	0	0	0	26	37	16
2019	None of the above	6	36	33	12	12	0	0	24	42	17
2018	Compliance, inspection and enforcement	0	6	62	17	16	0	0	32	6	17
2018	Legal services	17	28	36	15	4	0	0	19	45	430
2018	Administration and operations	16	26	29	20	7	0	2	27	43	61
2018	Human resources	0	21	33	28	17	0	0	46	21	24
2018	Financial management	0	32	23	38	6	0	0	44	32	16
2018	Information technology	0	8	60	15	17	0	0	32	8	12
2018	None of the above	8	27	22	33	10	0	0	42	35	22
2017	Legal services	11	27	44	14	4	0	0	18	38	464
2017	Administration and operations	9	17	41	14	17	2	0	32	26	69
2017	Human resources	9	12	50	18	7	0	4	27	21	26
2017	Financial management	0	0	42	52	6	0	0	58	0	17
2017	None of the above	12	16	41	12	16	0	3	29	29	32

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	32	44	14	5	4	1	77	9	417
2020	Administration and operations	53	37	7	3	0	0	90	3	72
2020	Human resources	43	53	3	0	0	0	97	0	31
2020	Financial management	53	34	4	4	0	4	91	4	23
2020	None of the above	35	40	0	15	11	0	75	25	15
2019	Legal services	22	41	17	12	7	0	64	20	396
2019	Administration and operations	23	39	27	6	2	4	65	8	54
2019	Human resources	33	43	12	4	4	4	80	8	25
2019	Financial management	37	17	20	27	0	0	54	27	16
2019	None of the above	49	30	4	18	0	0	78	18	17
2018	Compliance, inspection and enforcement	63	24	13	0	0	0	87	0	17
2018	Legal services	20	43	16	12	7	1	64	20	435
2018	Administration and operations	32	32	23	8	3	1	65	11	65
2018	Human resources	26	65	9	0	0	0	91	0	24
2018	Financial management	48	46	6	0	0	0	94	0	16
2018	Information technology	58	25	9	0	0	9	91	0	12
2018	None of the above	30	38	13	19	0	0	68	19	23
2017	Legal services	16	37	16	15	13	4	55	29	468
2017	Administration and operations	19	45	15	13	3	6	67	17	69
2017	Human resources	18	34	23	12	4	9	58	17	26
2017	Financial management	13	59	10	12	6	0	72	18	17
2017	None of the above	31	41	20	6	0	3	74	6	32

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	30	37	15	8	7	3	69	15	415
2020	Administration and operations	48	31	16	3	1	1	80	4	72
2020	Human resources	46	35	16	0	0	4	83	0	31
2020	Financial management	53	21	9	9	4	4	77	13	23
2020	None of the above	33	37	4	13	13	0	70	26	16

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	32	28	9	14	16	1	61	30	420
2020	Administration and operations	37	32	13	10	6	3	71	16	72
2020	Human resources	59	20	15	3	3	0	78	6	31
2020	Financial management	44	20	14	14	4	4	67	19	23
2020	None of the above	26	20	12	12	30	0	46	42	16

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	41	30	14	4	6	4	1	74	11	419
2020	Administration and operations	53	24	13	4	0	4	1	82	5	72
2020	Human resources	67	17	7	3	6	0	0	84	10	31
2020	Financial management	51	22	10	9	0	9	0	80	10	22
2020	None of the above	33	20	17	17	7	6	0	56	26	16

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	22	31	19	14	13	1	0	55	27	418
2020	Administration and operations	41	30	19	7	1	1	0	72	9	72
2020	Human resources	33	41	23	0	0	4	0	77	0	31
2020	Financial management	27	43	9	14	4	4	0	72	19	23
2020	None of the above	33	24	6	7	31	0	0	57	37	16
2019	Legal services	14	29	15	20	21	1	0	44	42	397
2019	Administration and operations	14	39	21	11	11	4	0	55	24	54
2019	Human resources	24	48	8	8	4	4	4	79	13	25
2019	Financial management	24	30	20	20	7	0	0	54	27	16
2019	None of the above	31	24	21	6	12	6	0	59	19	17
2018	Compliance, inspection and enforcement	56	30	0	7	7	0	0	87	13	17
2018	Legal services	14	28	19	22	15	2	0	43	38	434
2018	Administration and operations	15	32	29	11	11	1	0	48	22	65
2018	Human resources	20	62	13	4	0	0	0	82	4	24
2018	Financial management	36	51	7	7	0	0	0	86	7	16
2018	Information technology	66	9	17	8	0	0	0	75	8	12
2018	None of the above	18	30	38	9	5	0	0	49	13	23
2017	Legal services	13	34	16	18	17	2	0	48	36	470
2017	Administration and operations	12	38	17	23	7	3	0	51	31	69
2017	Human resources	18	30	31	0	13	4	4	52	14	26
2017	Financial management	25	59	4	12	0	0	0	84	12	17
2017	None of the above	18	42	18	12	7	3	0	62	19	32

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	33	44	10	9	4	0	77	13	420
2020	Administration and operations	49	39	6	4	1	0	88	6	72
2020	Human resources	71	19	10	0	0	0	90	0	31
2020	Financial management	60	13	19	4	0	4	76	4	23
2020	None of the above	19	61	20	0	0	0	80	0	16

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	36	43	7	10	4	0	79	14	420
2020	Administration and operations	54	31	9	4	0	1	87	4	72
2020	Human resources	71	20	9	0	0	0	91	0	31
2020	Financial management	51	21	10	9	4	4	76	13	23
2020	None of the above	32	39	25	0	0	4	74	0	16

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	37	40	13	7	2	0	0	78	9	416
2020	Administration and operations	41	36	16	3	0	1	3	80	3	71
2020	Human resources	62	19	19	0	0	0	0	81	0	31
2020	Financial management	51	26	14	4	0	4	0	81	4	23
2020	None of the above	26	50	12	6	0	0	7	80	6	16

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	43	34	13	6	2	1	2	79	8	416
2020	Administration and operations	48	38	12	0	0	3	0	88	0	72
2020	Human resources	75	19	6	0	0	0	0	94	0	31
2020	Financial management	64	18	5	4	0	4	4	90	5	23
2020	None of the above	41	40	6	12	0	0	0	82	12	15

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	48	12	9	2	2	19	8	82	5	418
2020	Administration and operations	70	13	7	0	1	6	3	91	1	72
2020	Human resources	84	16	0	0	0	0	0	100	0	31
2020	Financial management	86	4	5	0	0	4	0	95	0	23
2020	None of the above	63	12	7	0	0	11	7	92	0	16

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	46	40	7	3	2	1	88	5	416
2020	Administration and operations	64	26	7	2	0	1	91	2	71
2020	Human resources	71	22	6	0	0	0	94	0	31
2020	Financial management	62	25	4	4	0	4	91	5	22
2020	None of the above	44	38	10	7	0	0	83	7	16

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	45	29	7	10	7	1	76	18	419
2020	Administration and operations	48	37	7	3	3	3	87	6	72
2020	Human resources	74	19	6	0	0	0	94	0	31
2020	Financial management	56	18	14	4	4	4	77	9	23
2020	None of the above	33	13	19	12	23	0	46	35	16

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	48	32	7	7	6	0	79	13	418
2020	Administration and operations	63	30	4	1	1	0	93	3	72
2020	Human resources	78	12	10	0	0	0	90	0	31
2020	Financial management	60	23	9	4	0	4	87	4	23
2020	None of the above	39	37	11	7	7	0	76	14	16

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	18	44	12	21	5	0	62	26	62
2020	Administration and operations	38	36	6	13	6	0	75	19	17
2019	Legal services	8	59	8	24	0	0	68	24	59
2019	Administration and operations	13	47	8	24	0	8	66	26	13

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	99	1	62
2020	Administration and operations	100	0	17

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	17	36	16	24	7	0	0	53	31	61
2020	Administration and operations	18	32	24	6	19	0	0	50	25	17

Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	6	94	418
2020	Administration and operations	11	89	71
2020	Human resources	9	91	31
2020	Financial management	4	96	23
2020	None of the above	7	93	16

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	13	87	418
2020	Administration and operations	9	91	70
2020	Human resources	13	87	31
2020	Financial management	9	91	23
2020	None of the above	7	93	16
2019	Legal services	17	83	398
2019	Administration and operations	26	74	54
2019	Human resources	8	92	25
2019	Financial management	26	74	16
2019	None of the above	6	94	17
2017	Legal services	18	82	468
2017	Administration and operations	14	86	69
2017	Human resources	44	56	26
2017	None of the above	25	75	32
2014	Legal services	14	86	449
2014	Administration and operations	9	91	72
2014	Human resources	32	68	31

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	66	34	53

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	77	23	53
2019	Legal services	75	25	64
2019	Administration and operations	79	21	14
2017	Legal services	77	23	86
2017	Administration and operations	50	50	10
2017	Human resources	91	9	11
2014	Legal services	75	25	65
2014	Human resources	91	9	10

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	43	44	5	5	3	0	0	88	8	41
2019	Legal services	42	29	8	17	2	0	2	72	19	48
2019	Administration and operations	26	37	17	19	0	0	0	64	19	11
2017	Legal services	44	28	5	13	9	1	0	73	22	66
2017	Human resources	49	32	10	10	0	0	0	81	10	10
2014	Legal services	57	25	6	8	2	2	0	83	11	49

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	38	33	10	5	5	3	5	78	11	419
2020	Administration and operations	55	29	4	6	0	3	3	89	6	72
2020	Human resources	76	14	6	0	0	0	3	93	0	31
2020	Financial management	59	19	9	0	4	4	4	85	5	23
2020	None of the above	26	37	0	13	13	11	0	71	29	16

Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	25	50	23	1	67	33	420
2020	Administration and operations	23	55	19	3	70	30	72
2020	Human resources	35	58	7	0	62	38	31
2020	Financial management	27	59	10	4	69	31	23
2020	None of the above	16	65	19	0	80	20	16

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Legal services	37	63	105
2020	Administration and operations	35	65	17
2020	Human resources	66	34	11

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	5	16	14	18	40	1	7	23	62	105
2020	Administration and operations	12	23	24	12	18	0	12	39	33	17
2020	Human resources	57	18	16	10	0	0	0	75	10	11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	2	11	8	16	61	1	1	13	79	106
2020	Administration and operations	6	12	12	6	59	0	6	18	69	17
2020	Human resources	20	0	16	19	28	9	9	24	57	11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Legal services	50	14	8	5	3	3	18	80	10	418
2020	Administration and operations	38	20	10	7	11	3	11	67	21	72
2020	Human resources	58	12	10	10	7	0	4	73	17	31
2020	Financial management	43	13	23	9	0	0	13	64	10	23
2020	None of the above	50	4	0	12	12	0	21	69	31	16
2019	Legal services	47	17	11	7	9	1	10	71	17	396
2019	Administration and operations	29	18	24	8	17	2	2	49	25	54
2019	Human resources	28	20	31	4	8	0	9	53	13	25
2019	Financial management	26	26	28	13	7	0	0	53	20	16
2019	None of the above	34	12	0	12	18	0	24	61	39	17
2018	Compliance, inspection and enforcement	51	0	13	11	11	0	12	59	26	17
2018	Legal services	50	11	11	7	9	1	11	70	18	437
2018	Administration and operations	32	16	23	8	13	2	6	53	22	64
2018	Human resources	45	12	17	5	17	0	4	59	23	24
2018	Financial management	49	19	25	7	0	0	0	68	7	16
2018	Information technology	32	25	9	0	17	17	0	69	20	12
2018	None of the above	60	8	14	5	4	0	9	75	10	23

Report a problem on this page

Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack