2020 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 20 47 4 23 6 0 0 68 29 420
2020 Administration and operations 45 47 3 6 0 0 0 92 6 71
2020 Human resources 36 47 4 13 0 0 0 83 13 31
2020 Financial management 45 50 4 0 0 0 0 96 0 22
2020 None of the above 14 34 6 39 7 0 0 48 46 16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 78 15 3 1 1 1 1 95 2 415
2020 Administration and operations 87 10 1 0 0 1 0 99 0 72
2020 Human resources 68 25 7 0 0 0 0 93 0 31
2020 Financial management 73 22 4 0 0 0 0 96 0 23
2020 None of the above 71 12 7 6 4 0 0 83 10 16
2017 Legal services 76 17 2 3 1 1 1 94 4 470
2017 Administration and operations 78 16 1 1 0 1 1 97 1 69
2017 Human resources 81 15 5 0 0 0 0 95 0 26
2017 Financial management 81 19 0 0 0 0 0 100 0 17
2017 None of the above 71 13 7 10 0 0 0 83 10 32
2014 Legal services 74 17 3 4 2 0 1 92 5 449
2014 Administration and operations 81 15 2 1 1 0 0 96 2 72
2014 Human resources 79 21 0 0 0 0 0 100 0 31
2014 Financial management 72 28 0 0 0 0 0 100 0 18
2014 Information technology 92 8 0 0 0 0 0 100 0 11
2014 None of the above 62 24 4 4 0 2 4 91 4 49

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 26 38 9 19 8 0 0 64 27 420
2020 Administration and operations 39 43 9 10 0 0 0 82 10 72
2020 Human resources 27 53 10 10 0 0 0 81 10 31
2020 Financial management 39 43 0 14 4 0 0 82 18 23
2020 None of the above 20 22 6 31 20 0 0 43 52 16
2019 Legal services 36 38 6 13 6 0 0 75 20 395
2019 Administration and operations 49 33 6 7 4 0 2 83 11 54
2019 Human resources 52 40 4 4 0 0 0 92 4 25
2019 Financial management 41 53 7 0 0 0 0 93 0 16
2019 None of the above 51 30 6 13 0 0 0 82 13 17
2017 Legal services 36 37 6 13 8 0 0 73 21 470
2017 Administration and operations 40 30 10 13 7 0 0 70 20 69
2017 Human resources 53 27 4 16 0 0 0 80 16 26
2017 Financial management 52 31 0 12 6 0 0 82 18 17
2017 None of the above 59 25 6 7 4 0 0 84 10 32
2014 Legal services 41 37 5 9 7 0 0 79 16 449
2014 Administration and operations 40 39 7 8 6 0 0 79 14 72
2014 Human resources 56 32 3 3 6 0 0 88 9 31
2014 Financial management 39 31 0 12 18 0 0 71 29 18
2014 Information technology 53 31 0 16 0 0 0 84 16 11
2014 None of the above 39 36 8 8 9 0 0 75 17 49

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 25 46 9 14 7 0 0 71 20 419
2020 Administration and operations 27 39 16 13 3 0 1 68 16 71
2020 Human resources 41 29 7 24 0 0 0 70 24 31
2020 Financial management 43 30 9 4 13 0 0 73 17 23
2020 None of the above 26 31 6 12 25 0 0 57 37 16
2019 Legal services 19 43 9 20 9 0 0 62 29 395
2019 Administration and operations 31 35 12 17 6 0 0 66 23 54
2019 Human resources 28 40 8 16 8 0 0 68 24 25
2019 Financial management 28 26 20 26 0 0 0 54 26 16
2019 None of the above 16 47 12 6 12 0 6 67 20 17
2018 Compliance, inspection and enforcement 63 31 7 0 0 0 0 93 0 17
2018 Legal services 19 47 7 18 9 0 0 66 27 437
2018 Administration and operations 15 39 14 20 11 0 2 54 31 65
2018 Human resources 41 38 3 12 5 0 0 80 17 24
2018 Financial management 42 39 12 7 0 0 0 81 7 16
2018 Information technology 40 51 0 0 0 0 9 100 0 12
2018 None of the above 30 53 4 13 0 0 0 83 13 23
2017 Legal services 23 41 9 15 11 0 0 65 26 469
2017 Administration and operations 25 23 10 27 11 0 4 50 39 69
2017 Human resources 38 46 4 13 0 0 0 84 13 26
2017 Financial management 64 24 6 6 0 0 0 88 6 17
2017 None of the above 38 37 15 6 3 0 0 75 9 32
2014 Legal services 23 40 9 18 9 0 0 63 27 449
2014 Administration and operations 23 29 21 14 11 0 1 53 25 72
2014 Human resources 51 30 13 3 3 0 0 81 6 31
2014 Financial management 53 22 0 20 5 0 0 75 25 18
2014 Information technology 36 47 8 8 0 0 0 84 8 11
2014 None of the above 21 38 13 16 13 0 0 59 28 49

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 33 38 11 12 5 0 0 71 18 417
2020 Administration and operations 44 32 10 12 0 0 1 78 12 70
2020 Human resources 52 30 3 14 0 0 0 82 14 31
2020 Financial management 43 34 9 4 9 0 0 78 13 23
2020 None of the above 38 19 19 11 14 0 0 57 24 16
2019 Legal services 37 36 9 14 4 0 0 73 17 398
2019 Administration and operations 50 26 18 4 2 0 0 77 6 53
2019 Human resources 44 43 8 0 4 0 0 88 4 25
2019 Financial management 47 33 20 0 0 0 0 80 0 16
2019 None of the above 36 44 6 14 0 0 0 80 14 16
2017 Legal services 40 39 7 8 5 0 1 79 14 468
2017 Administration and operations 45 40 9 4 1 0 0 86 6 69
2017 Human resources 69 19 4 4 5 0 0 87 9 26
2017 Financial management 82 18 0 0 0 0 0 100 0 17
2017 None of the above 54 34 10 3 0 0 0 88 3 32
2014 Legal services 47 35 6 9 4 0 0 81 13 449
2014 Administration and operations 46 43 6 6 0 0 0 89 6 72
2014 Human resources 70 23 3 3 0 0 0 94 3 30
2014 Financial management 78 17 0 5 0 0 0 95 5 18
2014 Information technology 53 36 11 0 0 0 0 89 0 11
2014 None of the above 34 40 8 11 7 0 0 74 17 49

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 29 38 9 14 9 1 0 67 23 418
2020 Administration and operations 47 31 10 9 3 0 0 78 11 72
2020 Human resources 57 26 0 3 13 0 0 83 17 31
2020 Financial management 40 35 7 9 9 0 0 75 18 23
2020 None of the above 39 24 6 6 25 0 0 63 31 16
2019 Legal services 27 34 11 16 12 0 0 61 27 398
2019 Administration and operations 52 27 8 8 4 2 0 80 12 53
2019 Human resources 56 20 16 0 8 0 0 76 8 25
2019 Financial management 20 41 13 20 7 0 0 61 26 16
2019 None of the above 36 38 12 0 7 7 0 79 7 16
2018 Compliance, inspection and enforcement 75 18 7 0 0 0 0 93 0 17
2018 Legal services 32 34 7 13 14 0 0 66 27 435
2018 Administration and operations 40 39 8 8 5 0 0 79 13 64
2018 Human resources 55 40 0 0 4 0 0 96 4 24
2018 Financial management 55 39 7 0 0 0 0 93 0 15
2018 Information technology 58 17 8 9 0 9 0 82 9 12
2018 None of the above 65 13 17 4 0 0 0 79 4 23
2017 Legal services 28 33 11 14 13 0 1 62 27 469
2017 Administration and operations 33 33 16 10 4 0 4 68 15 69
2017 Human resources 60 19 8 9 0 0 4 82 9 26
2017 Financial management 82 18 0 0 0 0 0 100 0 17
2017 None of the above 48 25 10 15 3 0 0 73 18 32
2014 Legal services 34 29 12 15 9 0 0 64 24 449
2014 Administration and operations 44 29 11 13 3 0 0 73 15 72
2014 Human resources 55 33 3 9 0 0 0 88 9 31
2014 Financial management 60 29 0 0 6 0 5 93 7 18
2014 Information technology 64 25 12 0 0 0 0 88 0 11
2014 None of the above 35 31 11 8 13 0 2 68 21 49

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 40 42 9 7 3 0 0 81 10 419
2020 Administration and operations 31 50 12 6 2 0 0 81 8 69
2020 Human resources 38 33 13 10 7 0 0 70 16 31
2020 Financial management 44 38 9 4 4 0 0 82 9 23
2020 None of the above 26 25 7 16 27 0 0 51 42 16
2019 Legal services 40 39 9 9 4 0 0 79 12 398
2019 Administration and operations 44 34 11 8 4 0 0 77 12 54
2019 Human resources 56 20 12 0 12 0 0 76 12 25
2019 Financial management 28 26 33 7 7 0 0 54 13 16
2019 None of the above 52 30 12 0 0 0 6 88 0 17
2018 Compliance, inspection and enforcement 68 32 0 0 0 0 0 100 0 17
2018 Legal services 36 42 9 8 4 0 0 79 13 436
2018 Administration and operations 29 40 16 8 8 0 0 69 16 65
2018 Human resources 49 43 4 0 4 0 0 92 4 24
2018 Financial management 63 25 0 12 0 0 0 88 12 16
2018 Information technology 58 34 9 0 0 0 0 91 0 12
2018 None of the above 47 30 13 5 5 0 0 77 9 23
2017 Legal services 41 42 7 6 3 0 0 83 10 470
2017 Administration and operations 20 54 19 7 0 0 0 74 7 69
2017 Human resources 49 31 12 4 5 0 0 80 9 26
2017 Financial management 40 42 18 0 0 0 0 82 0 17
2017 None of the above 44 41 6 9 0 0 0 85 9 32
2014 Legal services 47 37 8 6 2 0 0 84 9 449
2014 Administration and operations 31 46 7 15 1 0 0 76 17 72
2014 Human resources 24 54 12 0 10 0 0 78 10 31
2014 Financial management 44 44 6 5 0 0 0 88 5 18
2014 Information technology 40 44 16 0 0 0 0 84 0 11
2014 None of the above 30 50 10 6 4 0 0 80 10 49

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 23 39 12 15 10 0 0 62 25 420
2020 Administration and operations 39 23 20 11 7 0 0 62 18 72
2020 Human resources 46 37 6 4 7 0 0 83 10 31
2020 Financial management 40 39 13 9 0 0 0 78 9 23
2020 None of the above 19 27 0 41 13 0 0 46 54 16
2019 Legal services 24 33 12 16 14 0 0 58 30 398
2019 Administration and operations 32 32 13 13 8 2 0 65 21 54
2019 Human resources 36 32 12 12 8 0 0 68 20 25
2019 Financial management 34 33 7 27 0 0 0 67 27 16
2019 None of the above 28 25 23 12 6 6 0 56 19 17
2018 Compliance, inspection and enforcement 55 32 13 0 0 0 0 87 0 17
2018 Legal services 21 34 12 17 16 1 0 55 32 434
2018 Administration and operations 28 20 25 11 16 0 0 48 27 65
2018 Human resources 32 47 12 9 0 0 0 79 9 24
2018 Financial management 30 38 19 7 6 0 0 68 13 16
2018 Information technology 66 9 17 9 0 0 0 75 9 12
2018 None of the above 36 39 15 5 5 0 0 75 9 23
2017 Legal services 22 33 15 15 14 0 1 56 29 470
2017 Administration and operations 22 34 21 10 11 2 0 57 22 69
2017 Human resources 22 42 12 8 16 0 0 64 24 26
2017 Financial management 36 30 22 12 0 0 0 66 12 17
2017 None of the above 40 25 13 12 9 0 0 66 21 32
2014 Legal services 20 37 14 15 15 0 0 57 30 449
2014 Administration and operations 22 49 10 9 11 0 0 71 20 72
2014 Human resources 28 43 6 10 13 0 0 72 22 31
2014 Financial management 34 21 34 12 0 0 0 54 12 18
2014 Information technology 42 49 8 0 0 0 0 92 0 11
2014 None of the above 25 25 24 10 17 0 0 49 27 49

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 31 46 9 11 4 1 0 77 15 419
2020 Administration and operations 32 47 14 6 1 0 0 79 7 72
2020 Human resources 35 42 10 9 3 0 0 77 12 30
2020 Financial management 33 27 18 22 0 0 0 61 22 23
2020 None of the above 33 38 11 13 6 0 0 70 19 16
2019 Legal services 31 42 10 11 6 0 0 73 17 394
2019 Administration and operations 38 34 19 8 2 0 0 72 9 54
2019 Human resources 40 44 4 8 0 4 0 88 8 25
2019 Financial management 30 37 26 7 0 0 0 67 7 16
2019 None of the above 16 43 23 12 6 0 0 59 18 17
2018 Compliance, inspection and enforcement 64 25 6 6 0 0 0 89 6 17
2018 Legal services 32 41 10 10 7 0 0 73 18 435
2018 Administration and operations 18 41 22 13 6 0 0 59 19 64
2018 Human resources 50 39 3 4 4 0 0 89 8 24
2018 Financial management 30 38 13 7 6 7 0 72 14 16
2018 Information technology 51 40 0 9 0 0 0 91 9 12
2018 None of the above 27 55 9 8 0 0 0 82 8 23
2017 Legal services 32 40 11 10 5 0 0 73 16 468
2017 Administration and operations 25 36 18 15 4 2 0 62 19 69
2017 Human resources 42 26 19 8 5 0 0 68 13 26
2017 Financial management 40 53 6 0 0 0 0 94 0 17
2017 None of the above 46 32 13 6 0 3 0 81 6 32

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 45 41 6 6 2 0 0 86 8 417
2020 Administration and operations 54 37 4 4 0 0 0 91 4 71
2020 Human resources 68 19 7 3 3 0 0 87 6 31
2020 Financial management 56 34 9 0 0 0 0 91 0 23
2020 None of the above 37 32 6 20 6 0 0 69 26 16
2019 Legal services 43 39 8 5 4 0 0 83 9 397
2019 Administration and operations 52 35 11 2 0 0 0 87 2 53
2019 Human resources 64 24 8 0 4 0 0 88 4 25
2019 Financial management 54 26 7 13 0 0 0 80 13 16
2019 None of the above 58 18 24 0 0 0 0 76 0 17
2018 Compliance, inspection and enforcement 82 11 7 0 0 0 0 93 0 17
2018 Legal services 43 37 11 5 3 1 0 81 8 436
2018 Administration and operations 47 32 14 3 5 0 0 78 8 65
2018 Human resources 65 18 4 3 5 5 0 87 8 24
2018 Financial management 67 33 0 0 0 0 0 100 0 16
2018 Information technology 82 18 0 0 0 0 0 100 0 11
2018 None of the above 44 48 4 4 0 0 0 92 4 23
2017 Legal services 45 35 9 6 4 0 0 80 10 469
2017 Administration and operations 40 40 16 3 0 1 0 81 3 69
2017 Human resources 49 35 12 0 5 0 0 83 5 26
2017 Financial management 58 36 6 0 0 0 0 94 0 17
2017 None of the above 49 42 10 0 0 0 0 90 0 32
2014 Legal services 41 37 11 6 4 1 0 79 10 449
2014 Administration and operations 40 46 10 1 3 0 0 86 4 72
2014 Human resources 61 17 13 3 6 0 0 78 9 31
2014 Financial management 49 46 0 5 0 0 0 95 5 18
2014 Information technology 59 41 0 0 0 0 0 100 0 11
2014 None of the above 35 53 6 6 0 0 0 88 6 49

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 31 35 14 10 9 0 0 67 19 418
2020 Administration and operations 37 39 10 8 6 0 0 76 14 72
2020 Human resources 32 42 13 7 7 0 0 74 13 31
2020 Financial management 40 38 0 14 9 0 0 78 22 23
2020 None of the above 26 12 12 19 30 0 0 39 49 16
2019 Legal services 30 34 9 13 14 0 0 63 27 397
2019 Administration and operations 43 28 11 12 6 0 0 72 17 54
2019 Human resources 44 28 8 16 4 0 0 72 20 25
2019 Financial management 24 37 26 7 7 0 0 60 13 16
2019 None of the above 27 43 18 6 6 0 0 70 12 17
2018 Compliance, inspection and enforcement 64 24 12 0 0 0 0 88 0 17
2018 Legal services 27 33 12 14 14 0 0 60 28 436
2018 Administration and operations 28 32 16 18 6 0 0 60 24 65
2018 Human resources 54 26 16 4 0 0 0 80 4 24
2018 Financial management 49 26 19 6 0 0 0 75 6 16
2018 Information technology 58 34 0 9 0 0 0 91 9 12
2018 None of the above 44 42 5 5 5 0 0 86 9 23
2017 Legal services 26 38 10 11 15 0 0 64 26 469
2017 Administration and operations 25 36 17 15 6 2 0 62 21 69
2017 Human resources 29 47 12 8 5 0 0 76 13 26
2017 Financial management 46 36 18 0 0 0 0 82 0 17
2017 None of the above 40 29 12 9 9 0 0 70 18 32

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 55 31 9 3 1 0 0 86 4 416
2020 Administration and operations 59 35 6 0 0 0 0 94 0 72
2020 Human resources 52 38 6 3 0 0 0 90 3 31
2020 Financial management 60 27 5 4 4 0 0 86 9 23
2020 None of the above 32 26 28 7 7 0 0 58 14 16
2019 Legal services 56 34 7 2 2 0 0 90 4 393
2019 Administration and operations 64 28 6 2 0 0 0 92 2 54
2019 Human resources 54 30 13 0 4 0 0 83 4 24
2019 Financial management 34 46 13 7 0 0 0 80 7 16
2019 None of the above 70 24 0 6 0 0 0 94 6 17
2018 Compliance, inspection and enforcement 88 12 0 0 0 0 0 100 0 17
2018 Legal services 54 37 6 3 1 0 0 90 4 434
2018 Administration and operations 44 34 17 3 2 0 0 78 5 63
2018 Human resources 71 16 8 4 0 0 0 88 4 24
2018 Financial management 69 25 6 0 0 0 0 94 0 16
2018 Information technology 66 34 0 0 0 0 0 100 0 12
2018 None of the above 74 21 5 0 0 0 0 95 0 23
2017 Legal services 59 32 5 2 1 0 0 92 4 466
2017 Administration and operations 51 32 15 1 1 0 0 83 3 69
2017 Human resources 60 23 12 5 0 0 0 83 5 26
2017 Financial management 52 42 6 0 0 0 0 94 0 17
2017 None of the above 66 25 6 3 0 0 0 91 3 32
2014 Legal services 71 23 4 1 1 0 0 94 2 449
2014 Administration and operations 73 20 4 1 1 0 0 93 3 72
2014 Human resources 67 23 3 0 7 0 0 90 7 31
2014 Financial management 73 27 0 0 0 0 0 100 0 18
2014 Information technology 75 25 0 0 0 0 0 100 0 11
2014 None of the above 70 24 4 2 0 0 0 94 2 49

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 29 40 11 10 9 0 0 70 19 419
2020 Administration and operations 37 35 12 9 7 0 0 72 16 71
2020 Human resources 47 40 10 3 0 0 0 87 3 31
2020 Financial management 43 35 9 4 4 4 0 81 9 23
2020 None of the above 26 12 6 26 30 0 0 39 56 16
2019 Legal services 27 36 9 17 11 0 0 63 27 398
2019 Administration and operations 39 32 10 19 0 0 0 71 19 53
2019 Human resources 51 20 8 12 4 0 4 75 17 25
2019 Financial management 34 13 46 7 0 0 0 47 7 16
2019 None of the above 28 48 6 18 0 0 0 76 18 17
2018 Compliance, inspection and enforcement 65 35 0 0 0 0 0 100 0 16
2018 Legal services 23 40 11 15 11 0 0 63 26 435
2018 Administration and operations 21 41 17 11 11 0 0 61 22 65
2018 Human resources 43 44 8 4 0 0 0 88 4 24
2018 Financial management 69 18 6 7 0 0 0 87 7 16
2018 Information technology 40 34 17 0 0 0 9 82 0 12
2018 None of the above 34 40 21 5 0 0 0 74 5 23
2017 Legal services 26 39 11 13 11 0 0 65 24 466
2017 Administration and operations 28 35 16 15 4 0 3 65 19 69
2017 Human resources 52 35 4 4 5 0 0 87 9 26
2017 Financial management 35 35 18 12 0 0 0 70 12 17
2017 None of the above 34 48 15 0 4 0 0 82 4 32
2014 Legal services 19 38 12 16 15 0 0 57 31 449
2014 Administration and operations 17 50 16 13 5 0 0 67 17 71
2014 Human resources 46 41 0 4 9 0 0 87 13 31
2014 Financial management 27 49 17 6 0 0 0 76 6 18
2014 Information technology 56 35 8 0 0 0 0 92 0 11
2014 None of the above 20 42 11 11 13 0 2 64 24 49

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 29 35 18 11 7 0 0 64 18 419
2020 Administration and operations 34 47 13 4 1 0 0 81 6 72
2020 Human resources 48 35 10 0 3 0 4 87 3 31
2020 Financial management 46 22 19 4 4 4 0 72 9 23
2020 None of the above 26 31 12 13 13 4 0 60 27 16
2019 Legal services 27 31 18 13 11 0 0 58 24 398
2019 Administration and operations 31 40 23 0 6 0 0 71 6 53
2019 Human resources 64 24 4 4 4 0 0 88 8 25
2019 Financial management 41 13 26 20 0 0 0 54 20 16
2019 None of the above 30 46 12 12 0 0 0 76 12 17
2018 Compliance, inspection and enforcement 57 25 18 0 0 0 0 82 0 17
2018 Legal services 23 35 19 13 10 0 1 58 23 432
2018 Administration and operations 29 35 11 19 6 0 0 64 25 65
2018 Human resources 77 14 8 0 0 0 0 92 0 24
2018 Financial management 61 26 6 7 0 0 0 87 7 16
2018 Information technology 66 17 17 0 0 0 0 83 0 12
2018 None of the above 34 44 18 4 0 0 0 78 4 23
2017 Legal services 28 32 18 11 10 1 0 61 21 467
2017 Administration and operations 31 28 25 10 6 0 0 60 16 69
2017 Human resources 46 38 4 8 5 0 0 83 13 26
2017 Financial management 40 42 6 6 6 0 0 82 12 17
2017 None of the above 35 42 18 3 3 0 0 76 6 32
2014 Legal services 26 37 13 14 10 0 0 63 24 447
2014 Administration and operations 32 39 11 13 5 0 0 71 17 71
2014 Human resources 52 22 10 4 12 0 0 75 16 31
2014 Financial management 43 33 24 0 0 0 0 76 0 18
2014 Information technology 67 16 0 16 0 0 0 84 16 11
2014 None of the above 29 35 12 10 13 0 0 64 23 49

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 22 44 11 16 6 1 0 66 23 414
2020 Administration and operations 37 38 13 10 1 0 0 76 11 71
2020 Human resources 33 37 6 11 13 0 0 70 24 31
2020 Financial management 40 27 17 13 4 0 0 66 17 23
2020 None of the above 28 20 6 14 32 0 0 48 46 15
2019 Legal services 17 43 11 19 10 0 0 60 28 393
2019 Administration and operations 38 38 12 4 8 0 0 76 12 51
2019 Human resources 44 20 8 24 4 0 0 64 28 25
2019 Financial management 28 39 20 13 0 0 0 67 13 16
2019 None of the above 18 51 18 12 0 0 0 70 12 17
2018 Compliance, inspection and enforcement 68 26 0 6 0 0 0 94 6 17
2018 Legal services 21 34 13 17 15 0 0 55 31 436
2018 Administration and operations 23 35 17 11 12 2 0 59 23 65
2018 Human resources 38 50 7 5 0 0 0 88 5 24
2018 Financial management 62 25 13 0 0 0 0 87 0 16
2018 Information technology 40 43 17 0 0 0 0 83 0 12
2018 None of the above 30 44 13 13 0 0 0 74 13 23
2017 Legal services 22 40 13 13 12 0 0 63 25 466
2017 Administration and operations 32 27 19 15 7 0 0 59 22 69
2017 Human resources 45 42 4 4 5 0 0 87 9 26
2017 Financial management 52 30 12 6 0 0 0 82 6 17
2017 None of the above 41 44 3 9 3 0 0 84 12 32
2014 Legal services 25 39 13 13 10 0 0 64 23 448
2014 Administration and operations 22 51 11 13 3 0 0 73 16 72
2014 Human resources 61 19 13 0 6 0 0 81 6 31
2014 Financial management 38 50 7 5 0 0 0 88 5 18
2014 Information technology 84 8 8 0 0 0 0 92 0 11
2014 None of the above 22 33 8 20 15 0 2 56 36 49

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 42 39 10 7 2 0 0 81 9 420
2020 Administration and operations 40 49 6 4 0 0 0 90 4 72
2020 Human resources 45 33 3 16 3 0 0 77 19 31
2020 Financial management 58 24 9 4 4 0 0 82 9 23
2020 None of the above 33 26 12 30 0 0 0 58 30 16
2019 Legal services 41 39 11 7 2 0 0 80 9 398
2019 Administration and operations 44 38 14 2 2 0 0 82 4 53
2019 Human resources 56 24 8 8 4 0 0 80 12 25
2019 Financial management 28 33 26 7 7 0 0 61 13 16
2019 None of the above 70 24 0 0 6 0 0 94 6 17
2018 Compliance, inspection and enforcement 81 19 0 0 0 0 0 100 0 17
2018 Legal services 40 38 11 6 5 0 0 79 10 434
2018 Administration and operations 32 43 11 8 6 0 0 75 14 65
2018 Human resources 49 40 7 0 4 0 0 89 4 24
2018 Financial management 55 32 13 0 0 0 0 87 0 16
2018 Information technology 49 51 0 0 0 0 0 100 0 12
2018 None of the above 56 35 4 5 0 0 0 91 5 23
2017 Legal services 43 40 7 5 3 0 0 84 9 465
2017 Administration and operations 32 44 20 1 0 2 0 78 1 69
2017 Human resources 49 31 8 8 5 0 0 80 13 26
2017 Financial management 46 54 0 0 0 0 0 100 0 17
2017 None of the above 57 31 6 0 6 0 0 88 6 32
2014 Legal services 49 35 9 5 2 0 0 84 8 449
2014 Administration and operations 34 49 6 8 3 0 0 83 11 72
2014 Human resources 54 27 9 4 7 0 0 81 10 31
2014 Financial management 37 63 0 0 0 0 0 100 0 18
2014 Information technology 67 33 0 0 0 0 0 100 0 11
2014 None of the above 45 36 10 2 7 0 0 82 8 49

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 15 28 23 16 18 0 0 43 34 419
2020 Administration and operations 26 37 21 10 6 0 0 64 15 72
2020 Human resources 22 23 12 23 20 0 0 45 42 31
2020 Financial management 17 36 13 14 20 0 0 53 34 23
2020 None of the above 24 12 27 29 7 0 0 37 37 16
2019 Legal services 13 31 23 14 19 0 0 43 33 393
2019 Administration and operations 41 35 17 4 4 0 0 76 7 54
2019 Human resources 17 28 16 19 20 0 0 45 39 25
2019 Financial management 21 35 23 14 7 0 0 56 21 15
2019 None of the above 22 31 24 18 6 0 0 53 23 17
2018 Compliance, inspection and enforcement 43 18 23 11 0 0 6 65 11 17
2018 Legal services 17 28 23 13 19 0 0 45 32 437
2018 Administration and operations 45 35 8 6 6 0 0 80 12 65
2018 Human resources 9 37 42 12 0 0 0 45 12 24
2018 Financial management 38 51 4 0 6 0 0 90 6 16
2018 Information technology 43 26 17 8 0 0 6 73 9 12
2018 None of the above 32 46 9 4 8 0 0 79 12 23
2017 Legal services 17 33 21 16 11 0 1 51 28 470
2017 Administration and operations 45 35 9 4 7 0 0 80 11 69
2017 Human resources 24 34 38 4 0 0 0 58 4 26
2017 Financial management 36 46 6 12 0 0 0 82 12 17
2017 None of the above 27 47 10 4 9 0 3 77 13 32
2014 Legal services 20 30 21 15 14 0 0 50 30 449
2014 Administration and operations 30 41 17 7 4 0 1 72 11 72
2014 Human resources 37 40 14 7 0 0 3 78 7 31
2014 Financial management 54 34 0 12 0 0 0 88 12 18
2014 Information technology 36 28 35 0 0 0 0 65 0 11
2014 None of the above 38 30 13 13 7 0 0 67 19 49

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 5 14 35 30 14 0 1 45 19 416
2020 Administration and operations 4 28 27 29 7 3 1 37 34 72
2020 Human resources 14 37 28 17 4 0 0 20 51 31
2020 Financial management 22 17 26 17 9 9 0 28 43 23
2020 None of the above 14 25 21 26 14 0 0 39 39 16
2019 Legal services 6 12 30 32 16 2 2 50 19 397
2019 Administration and operations 15 23 31 17 13 0 2 30 39 54
2019 Human resources 12 28 43 9 4 4 0 13 42 25
2019 Financial management 24 13 39 24 0 0 0 24 37 16
2019 None of the above 0 31 33 24 6 0 6 32 33 17
2018 Compliance, inspection and enforcement 0 12 28 19 36 0 6 58 12 17
2018 Legal services 6 15 28 34 15 1 2 50 21 435
2018 Administration and operations 11 26 26 26 9 0 2 36 38 65
2018 Human resources 7 22 32 31 8 0 0 39 29 24
2018 Financial management 0 25 44 14 17 0 0 31 25 16
2018 Information technology 0 17 33 9 32 0 9 45 19 12
2018 None of the above 9 17 22 21 32 0 0 53 25 23
2017 Legal services 4 14 26 30 21 2 3 54 19 467
2017 Administration and operations 11 16 36 22 9 3 3 33 29 69
2017 Human resources 8 17 39 25 12 0 0 37 25 26
2017 Financial management 6 18 41 29 6 0 0 35 25 17
2017 None of the above 3 21 16 35 18 0 6 57 26 32
2014 Legal services 7 16 32 27 15 1 4 44 23 446
2014 Administration and operations 8 23 27 21 17 0 4 39 33 72
2014 Human resources 14 30 22 25 10 0 0 35 44 31
2014 Financial management 0 22 40 23 15 0 0 38 22 18
2014 Information technology 11 0 49 20 20 0 0 40 11 11
2014 None of the above 11 14 32 21 13 0 9 38 27 49

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 5 9 24 35 24 1 2 61 15 418
2020 Administration and operations 7 15 23 31 19 1 3 52 23 71
2020 Human resources 10 17 24 22 24 4 0 48 28 31
2020 Financial management 17 21 39 5 9 9 0 16 42 23
2020 None of the above 16 20 25 19 20 0 0 39 36 16
2019 Legal services 11 17 26 23 21 1 1 45 29 396
2019 Administration and operations 6 15 30 25 19 6 0 46 22 54
2019 Human resources 28 28 21 20 4 0 0 24 56 25
2019 Financial management 21 28 19 28 4 0 0 32 49 15
2019 None of the above 0 0 42 39 6 6 6 52 0 17
2018 Compliance, inspection and enforcement 0 7 30 17 46 0 0 63 7 17
2018 Legal services 9 20 25 27 16 1 1 45 30 436
2018 Administration and operations 9 15 23 35 12 2 3 49 26 65
2018 Human resources 7 40 20 17 11 0 4 30 49 24
2018 Financial management 7 12 31 26 23 0 0 50 19 16
2018 Information technology 0 0 17 17 32 17 17 75 0 12
2018 None of the above 5 17 21 30 23 0 4 56 22 23
2017 Legal services 6 13 23 29 25 3 3 56 19 468
2017 Administration and operations 9 14 25 20 22 5 6 47 26 68
2017 Human resources 5 8 46 12 22 0 8 36 14 26
2017 Financial management 6 6 25 40 22 0 0 62 12 17
2017 None of the above 3 6 24 30 28 3 6 64 10 32
2014 Legal services 8 14 27 28 20 2 2 50 23 447
2014 Administration and operations 10 11 21 28 20 3 7 54 23 72
2014 Human resources 3 13 13 25 32 7 7 66 18 31
2014 Financial management 0 5 12 57 20 6 0 82 6 18
2014 Information technology 8 8 35 0 48 0 0 48 16 11
2014 None of the above 11 8 21 35 14 2 9 54 22 49

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 5 16 35 28 12 2 2 42 22 418
2020 Administration and operations 12 17 31 20 17 0 4 38 30 71
2020 Human resources 3 3 41 32 17 0 3 51 7 31
2020 Financial management 9 14 31 34 8 4 0 44 23 23
2020 None of the above 27 12 18 19 20 0 4 40 41 16
2019 Legal services 10 15 28 28 16 1 1 46 25 396
2019 Administration and operations 15 31 24 13 16 0 2 29 46 54
2019 Human resources 4 12 20 36 28 0 0 63 16 25
2019 Financial management 7 37 7 26 24 0 0 50 44 16
2019 None of the above 6 12 47 10 12 6 6 25 21 17
2018 Compliance, inspection and enforcement 6 13 12 35 28 0 6 67 20 17
2018 Legal services 11 17 33 23 14 2 2 38 28 434
2018 Administration and operations 12 14 35 21 14 0 3 37 27 65
2018 Human resources 0 21 25 30 24 0 0 54 21 24
2018 Financial management 14 12 6 37 31 0 0 68 26 16
2018 Information technology 0 0 33 34 15 9 9 60 0 12
2018 None of the above 9 26 26 16 18 0 5 36 36 23
2017 Legal services 8 18 30 24 14 2 3 40 28 468
2017 Administration and operations 12 15 28 22 14 5 4 39 30 69
2017 Human resources 0 5 27 23 33 0 12 64 6 26
2017 Financial management 0 6 42 48 4 0 0 53 6 17
2017 None of the above 9 3 36 19 18 9 6 44 15 32
2014 Legal services 16 21 27 21 12 0 3 34 38 447
2014 Administration and operations 10 24 33 15 17 0 1 33 34 72
2014 Human resources 14 9 30 28 19 0 0 47 23 31
2014 Financial management 5 24 28 28 15 0 0 43 29 18
2014 Information technology 0 19 25 8 36 0 12 51 22 11
2014 None of the above 17 13 28 17 12 2 11 34 34 49

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 3 11 38 32 13 1 1 46 15 412
2020 Administration and operations 4 3 27 43 20 1 1 65 8 72
2020 Human resources 10 28 34 18 7 4 0 26 39 31
2020 Financial management 4 18 34 27 13 4 0 41 23 23
2020 None of the above 7 13 30 19 23 0 7 45 22 16
2019 Legal services 5 11 37 32 13 0 2 46 16 392
2019 Administration and operations 4 5 36 35 18 0 2 54 9 54
2019 Human resources 12 24 44 12 8 0 0 20 36 25
2019 Financial management 7 24 33 33 4 0 0 37 30 16
2019 None of the above 0 19 41 27 6 6 0 36 20 17
2018 Compliance, inspection and enforcement 0 0 29 26 39 0 6 69 0 17
2018 Legal services 5 13 34 33 13 0 2 47 18 433
2018 Administration and operations 6 5 23 46 16 0 5 65 11 65
2018 Human resources 0 16 30 47 7 0 0 54 16 24
2018 Financial management 0 0 19 64 17 0 0 81 0 16
2018 Information technology 0 9 18 18 35 9 9 66 12 11
2018 None of the above 5 8 23 44 20 0 0 64 13 22
2017 Legal services 5 12 29 32 19 1 3 53 17 466
2017 Administration and operations 1 14 25 32 21 3 3 57 17 67
2017 Human resources 0 4 28 34 30 0 4 67 4 26
2017 Financial management 0 0 22 54 24 0 0 78 0 17
2017 None of the above 0 16 25 30 19 6 3 54 18 31
2014 Legal services 3 12 30 38 15 0 3 54 15 447
2014 Administration and operations 2 10 24 37 24 0 3 63 13 72
2014 Human resources 4 13 16 50 17 0 0 67 16 31
2014 Financial management 0 6 18 50 26 0 0 76 6 18
2014 Information technology 0 0 47 25 28 0 0 53 0 11
2014 None of the above 8 11 32 15 28 0 6 46 20 49

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 20 25 29 16 8 1 1 25 46 417
2020 Administration and operations 14 18 27 19 18 1 3 39 33 72
2020 Human resources 39 22 19 13 4 0 3 18 63 31
2020 Financial management 18 17 38 9 9 9 0 20 38 22
2020 None of the above 20 13 27 26 14 0 0 40 33 15
2019 Legal services 29 24 25 11 9 2 1 20 54 396
2019 Administration and operations 17 21 30 17 13 0 2 31 39 53
2019 Human resources 31 40 16 4 9 0 0 12 71 25
2019 Financial management 17 20 37 20 0 0 7 21 39 16
2019 None of the above 18 24 28 12 12 6 0 25 45 17
2018 Compliance, inspection and enforcement 0 12 37 10 35 0 6 47 13 17
2018 Legal services 29 26 27 9 7 0 1 17 56 434
2018 Administration and operations 18 17 23 28 9 0 5 39 36 65
2018 Human resources 17 29 45 9 0 0 0 9 46 23
2018 Financial management 13 19 25 30 13 0 0 43 32 16
2018 Information technology 17 17 17 26 24 0 0 49 34 12
2018 None of the above 4 34 23 16 19 0 5 37 40 23
2017 Legal services 17 20 29 20 10 2 3 31 38 468
2017 Administration and operations 13 23 16 26 14 3 4 44 39 68
2017 Human resources 9 15 46 10 12 0 8 24 26 26
2017 Financial management 6 18 28 31 11 0 6 45 25 17
2017 None of the above 6 25 19 19 16 0 15 41 36 32
2014 Legal services 19 25 29 16 8 1 2 25 45 447
2014 Administration and operations 13 18 30 22 14 0 3 37 32 72
2014 Human resources 11 18 19 25 19 7 0 48 31 31
2014 Financial management 0 12 39 35 15 0 0 50 12 18
2014 Information technology 11 25 25 12 28 0 0 40 35 11
2014 None of the above 17 24 25 14 17 0 2 33 42 48

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 10 14 27 29 15 4 1 47 25 416
2020 Administration and operations 8 10 31 26 17 4 4 46 20 72
2020 Human resources 13 19 25 19 20 4 0 41 33 31
2020 Financial management 17 29 27 9 4 9 5 16 53 23
2020 None of the above 19 36 20 6 20 0 0 26 55 16
2019 Legal services 20 19 26 19 13 1 3 33 41 396
2019 Administration and operations 15 11 29 19 19 0 8 40 28 54
2019 Human resources 31 40 21 4 0 4 0 5 74 25
2019 Financial management 39 7 34 13 7 0 0 20 46 16
2019 None of the above 6 29 18 27 6 6 6 39 41 17
2018 Compliance, inspection and enforcement 0 13 18 16 47 0 6 67 14 17
2018 Legal services 18 19 24 23 13 1 2 37 38 436
2018 Administration and operations 14 15 20 26 18 3 3 47 31 64
2018 Human resources 19 44 33 0 4 0 0 4 63 24
2018 Financial management 7 18 44 30 0 0 0 30 25 16
2018 Information technology 9 9 34 8 32 9 0 44 19 12
2018 None of the above 5 18 21 37 19 0 0 57 22 22
2017 Legal services 10 15 27 24 17 4 4 44 27 468
2017 Administration and operations 12 14 28 23 13 8 4 40 29 68
2017 Human resources 17 35 34 14 0 0 0 14 52 26
2017 Financial management 0 6 36 47 10 0 0 57 6 17
2017 None of the above 3 7 28 24 16 0 22 51 12 31
2014 Legal services 11 14 25 29 15 3 4 47 27 446
2014 Administration and operations 10 15 18 32 17 3 6 54 26 71
2014 Human resources 0 9 17 37 30 0 7 72 10 31
2014 Financial management 0 0 13 46 41 0 0 87 0 18
2014 Information technology 0 8 25 11 56 0 0 67 8 11
2014 None of the above 11 12 14 28 16 6 11 54 28 47

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 8 17 38 22 12 1 2 35 26 416
2020 Administration and operations 8 24 32 17 14 1 3 32 34 71
2020 Human resources 6 19 36 24 11 4 0 37 26 31
2020 Financial management 4 18 27 26 16 9 0 46 24 23
2020 None of the above 24 21 20 0 25 4 6 28 50 16
2019 Legal services 12 20 33 19 13 1 2 33 33 397
2019 Administration and operations 8 29 30 10 22 0 2 32 37 53
2019 Human resources 4 4 40 35 16 0 0 52 8 25
2019 Financial management 7 30 26 20 17 0 0 37 37 16
2019 None of the above 0 28 41 12 6 6 6 21 32 17
2018 Compliance, inspection and enforcement 13 7 32 18 25 0 6 46 20 17
2018 Legal services 13 20 35 17 11 2 2 29 34 435
2018 Administration and operations 12 27 20 28 9 2 2 39 40 65
2018 Human resources 5 17 22 28 24 0 4 55 22 24
2018 Financial management 13 13 31 23 20 0 0 43 26 16
2018 Information technology 0 0 25 41 17 9 8 70 0 12
2018 None of the above 0 29 17 22 27 0 5 51 31 23
2017 Legal services 10 19 36 18 10 3 3 30 32 468
2017 Administration and operations 9 19 31 14 14 7 6 33 31 69
2017 Human resources 0 0 52 19 29 0 0 48 0 26
2017 Financial management 6 6 54 24 10 0 0 34 12 17
2017 None of the above 3 13 25 20 21 3 15 50 20 32
2014 Legal services 18 21 32 17 8 1 2 26 40 447
2014 Administration and operations 11 22 27 24 11 0 4 37 35 71
2014 Human resources 19 10 22 29 20 0 0 48 29 31
2014 Financial management 0 18 38 34 10 0 0 44 18 18
2014 Information technology 0 19 36 8 25 0 12 37 22 11
2014 None of the above 13 17 28 14 18 2 8 36 33 49

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 11 27 43 13 5 1 0 19 38 418
2020 Administration and operations 6 19 42 22 12 0 0 34 24 72
2020 Human resources 12 28 26 14 17 0 4 32 41 30
2020 Financial management 4 22 40 17 13 4 0 31 27 23
2020 None of the above 25 18 27 19 7 4 0 27 45 16
2019 Legal services 16 28 33 15 7 0 1 21 45 398
2019 Administration and operations 10 21 31 17 18 0 4 36 32 53
2019 Human resources 12 33 35 12 8 0 0 20 44 25
2019 Financial management 0 17 24 39 20 0 0 59 17 16
2019 None of the above 18 18 35 22 0 6 0 24 38 17
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 16 26 21 14 12 8 2 47 29 420
2020 Administration and operations 34 29 18 7 4 4 4 69 12 71
2020 Human resources 54 22 11 3 3 7 0 82 7 31
2020 Financial management 26 33 19 5 9 5 5 64 15 22
2020 None of the above 20 19 18 23 20 0 0 39 43 16
2019 Legal services 19 24 18 15 17 7 1 46 35 395
2019 Administration and operations 18 24 29 15 9 5 0 44 26 54
2019 Human resources 41 35 4 0 4 8 8 91 5 25
2019 Financial management 24 24 20 13 20 0 0 47 33 16
2019 None of the above 35 30 6 6 12 12 0 73 21 17
2018 Compliance, inspection and enforcement 46 23 11 7 7 7 0 74 14 17
2018 Legal services 13 27 17 19 16 6 1 44 38 435
2018 Administration and operations 18 24 25 14 14 4 0 44 29 65
2018 Human resources 45 32 9 4 0 0 9 85 5 23
2018 Financial management 29 44 14 6 0 0 7 79 7 16
2018 Information technology 32 43 0 17 0 9 0 82 18 12
2018 None of the above 23 32 27 5 9 4 0 58 14 23
2017 Legal services 17 26 15 16 17 4 4 47 37 470
2017 Administration and operations 16 31 10 21 14 3 4 51 39 69
2017 Human resources 30 20 15 15 0 7 12 62 19 26
2017 Financial management 33 30 19 6 0 0 12 72 7 17
2017 None of the above 34 25 13 19 9 0 0 60 28 32
2014 Legal services 21 28 14 16 16 3 2 52 33 448
2014 Administration and operations 20 40 15 11 13 1 0 60 24 72
2014 Human resources 40 25 3 9 15 0 7 71 26 31
2014 Financial management 26 28 17 20 0 5 5 60 22 18
2014 Information technology 34 49 8 8 0 0 0 84 8 11
2014 None of the above 28 20 8 17 19 4 5 52 39 48

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 33 29 10 14 13 2 0 63 27 418
2020 Administration and operations 54 25 10 7 1 3 0 81 9 71
2020 Human resources 83 7 3 4 3 0 0 90 7 31
2020 Financial management 69 4 18 0 4 4 0 77 4 23
2020 None of the above 27 37 7 12 17 0 0 63 29 16
2019 Legal services 28 30 9 18 14 2 0 59 32 396
2019 Administration and operations 40 24 9 17 6 4 0 67 24 54
2019 Human resources 73 20 4 0 4 0 0 92 4 25
2019 Financial management 30 33 7 24 7 0 0 63 31 16
2019 None of the above 46 30 6 6 12 0 0 76 18 17
2018 Compliance, inspection and enforcement 64 10 12 13 0 0 0 74 13 17
2018 Legal services 25 32 7 18 17 1 0 57 36 435
2018 Administration and operations 24 30 14 16 14 0 1 55 30 65
2018 Human resources 71 25 0 4 0 0 0 96 4 23
2018 Financial management 56 32 0 12 0 0 0 88 12 16
2018 Information technology 75 9 8 8 0 0 0 83 8 12
2018 None of the above 23 47 9 9 9 4 0 72 19 23
2017 Legal services 28 30 10 15 15 1 1 59 31 470
2017 Administration and operations 30 34 14 16 6 0 0 64 22 69
2017 Human resources 77 12 0 12 0 0 0 88 12 26
2017 Financial management 52 24 18 6 0 0 0 76 6 17
2017 None of the above 44 34 10 6 6 0 0 78 12 32
2014 Legal services 30 31 10 13 14 1 0 62 27 448
2014 Administration and operations 34 31 8 11 14 1 0 66 25 72
2014 Human resources 47 38 3 3 9 0 0 85 12 31
2014 Financial management 46 12 24 13 0 5 0 61 14 18
2014 Information technology 48 35 8 8 0 0 0 84 8 11
2014 None of the above 30 29 4 11 19 7 0 63 33 49

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 40 36 8 10 6 0 0 76 16 419
2020 Administration and operations 63 25 3 8 1 0 0 87 10 71
2020 Human resources 77 19 3 0 0 0 0 97 0 30
2020 Financial management 57 26 4 4 4 4 0 87 9 23
2020 None of the above 39 31 0 12 17 0 0 71 29 16
2019 Legal services 39 34 8 13 7 0 0 72 20 393
2019 Administration and operations 36 36 13 11 4 0 0 72 15 54
2019 Human resources 88 8 0 0 4 0 0 96 4 25
2019 Financial management 41 33 13 7 7 0 0 73 14 16
2019 None of the above 52 24 6 6 12 0 0 76 18 17
2018 Compliance, inspection and enforcement 67 19 0 13 0 0 0 87 13 17
2018 Legal services 34 38 10 10 8 0 0 72 18 434
2018 Administration and operations 33 34 11 19 3 0 0 67 22 65
2018 Human resources 75 21 0 4 0 0 0 96 4 23
2018 Financial management 81 19 0 0 0 0 0 100 0 16
2018 Information technology 83 8 0 8 0 0 0 92 8 12
2018 None of the above 27 46 18 5 4 0 0 73 9 23
2017 Legal services 33 39 8 10 8 1 0 73 19 469
2017 Administration and operations 33 36 11 12 7 1 0 70 19 69
2017 Human resources 65 22 4 4 5 0 0 87 9 26
2017 Financial management 69 19 6 6 0 0 0 88 6 17
2017 None of the above 40 36 9 9 6 0 0 76 15 32
2014 Legal services 35 39 8 13 5 0 0 73 19 449
2014 Administration and operations 35 35 11 14 6 0 0 69 19 72
2014 Human resources 63 22 0 6 9 0 0 85 15 31
2014 Financial management 31 51 18 0 0 0 0 82 0 18
2014 Information technology 28 64 0 8 0 0 0 92 8 11
2014 None of the above 31 40 10 9 8 2 0 72 18 49

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 38 37 11 8 4 1 0 76 13 417
2020 Administration and operations 43 29 21 3 1 1 1 74 4 72
2020 Human resources 71 19 6 0 3 0 0 90 3 31
2020 Financial management 50 32 9 0 4 4 0 86 5 22
2020 None of the above 20 20 31 12 17 0 0 40 29 16
2019 Legal services 36 39 10 9 6 1 0 75 15 395
2019 Administration and operations 40 29 19 4 8 0 0 69 12 53
2019 Human resources 63 29 4 0 4 0 0 92 4 25
2019 Financial management 34 26 26 13 0 0 0 60 13 16
2019 None of the above 28 54 6 0 12 0 0 82 12 17
2018 Compliance, inspection and enforcement 63 32 0 6 0 0 0 94 6 17
2018 Legal services 33 40 12 8 5 1 0 75 14 434
2018 Administration and operations 25 38 13 14 8 2 0 64 22 65
2018 Human resources 68 22 5 4 0 0 0 91 4 23
2018 Financial management 56 37 6 0 0 0 0 94 0 16
2018 Information technology 75 17 0 8 0 0 0 92 8 12
2018 None of the above 32 45 22 0 0 0 0 78 0 23

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 39 25 13 7 8 6 2 69 17 418
2020 Administration and operations 48 27 9 6 0 6 6 84 6 72
2020 Human resources 73 15 13 0 0 0 0 87 0 31
2020 Financial management 55 9 13 5 4 9 4 74 11 23
2020 None of the above 34 12 18 12 17 0 7 49 32 16
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 42 26 18 6 4 1 3 71 10 419
2020 Administration and operations 48 23 13 4 2 4 6 79 7 71
2020 Human resources 74 10 9 0 3 0 4 87 3 31
2020 Financial management 61 18 13 0 0 4 4 86 0 23
2020 None of the above 32 20 25 4 19 0 0 52 23 16
2019 Legal services 41 24 17 7 5 1 5 69 13 397
2019 Administration and operations 36 30 23 2 6 2 2 68 8 54
2019 Human resources 60 24 16 0 0 0 0 84 0 25
2019 Financial management 47 0 53 0 0 0 0 47 0 16
2019 None of the above 21 36 31 6 6 0 0 57 12 17

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 34 34 11 11 9 1 0 69 19 415
2020 Administration and operations 41 31 10 10 4 3 2 75 15 71
2020 Human resources 52 26 15 0 6 0 0 78 6 31
2020 Financial management 56 22 9 4 4 4 0 82 9 23
2020 None of the above 32 30 12 7 19 0 0 62 26 16
2019 Legal services 34 33 9 14 9 0 0 67 23 398
2019 Administration and operations 38 35 15 4 8 0 0 73 11 54
2019 Human resources 37 44 4 16 0 0 0 80 16 25
2019 Financial management 41 13 46 0 0 0 0 54 0 16
2019 None of the above 36 46 6 6 6 0 0 82 12 17
2018 Compliance, inspection and enforcement 63 25 6 7 0 0 0 88 7 17
2018 Legal services 31 33 13 13 8 0 0 65 22 438
2018 Administration and operations 32 27 19 16 5 1 0 60 21 65
2018 Human resources 53 39 4 4 0 0 0 92 4 24
2018 Financial management 46 26 7 21 0 0 0 72 21 15
2018 Information technology 75 17 8 0 0 0 0 92 0 12
2018 None of the above 41 32 18 5 5 0 0 73 9 23
2017 Legal services 30 33 12 12 11 0 1 65 23 468
2017 Administration and operations 40 37 13 6 4 0 0 77 10 69
2017 Human resources 38 35 12 4 12 0 0 73 15 26
2017 Financial management 24 58 12 6 0 0 0 82 6 17
2017 None of the above 48 33 7 3 9 0 0 81 12 31
2014 Legal services 35 33 11 10 9 0 0 69 20 449
2014 Administration and operations 43 34 6 13 3 1 0 79 16 72
2014 Human resources 48 19 16 6 9 3 0 68 15 31
2014 Financial management 37 40 17 5 0 0 0 77 5 18
2014 Information technology 65 27 0 8 0 0 0 92 8 11
2014 None of the above 39 31 6 9 14 0 0 71 23 49

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 45 24 16 6 6 1 1 70 13 419
2020 Administration and operations 45 20 16 7 4 6 1 70 13 68
2020 Human resources 64 19 7 4 6 0 0 83 10 31
2020 Financial management 54 19 13 0 4 4 5 80 5 22
2020 None of the above 40 19 28 0 13 0 0 59 13 16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 40 28 12 10 8 0 1 69 18 420
2020 Administration and operations 45 23 9 10 8 6 0 71 19 72
2020 Human resources 58 29 3 7 3 0 0 87 10 31
2020 Financial management 56 18 9 4 4 4 4 81 9 23
2020 None of the above 25 33 6 17 19 0 0 58 36 16
2019 Legal services 37 30 9 12 11 1 1 67 23 395
2019 Administration and operations 42 33 13 8 2 2 0 77 10 54
2019 Human resources 44 33 16 8 0 0 0 76 8 25
2019 Financial management 41 33 13 14 0 0 0 73 14 16
2019 None of the above 34 36 18 6 6 0 0 69 12 17
2018 Compliance, inspection and enforcement 74 7 6 13 0 0 0 81 13 17
2018 Legal services 37 31 12 10 9 0 1 69 19 436
2018 Administration and operations 32 26 13 22 2 4 0 61 25 65
2018 Human resources 65 17 13 5 0 0 0 82 5 24
2018 Financial management 59 14 7 14 0 7 0 78 15 15
2018 Information technology 66 25 8 0 0 0 0 92 0 12
2018 None of the above 43 25 13 14 5 0 0 68 19 23
2017 Legal services 36 30 10 12 10 1 1 67 23 468
2017 Administration and operations 38 37 10 9 3 3 0 78 12 69
2017 Human resources 38 35 16 8 4 0 0 73 12 26
2017 Financial management 42 52 6 0 0 0 0 94 0 17
2017 None of the above 58 23 13 0 6 0 0 81 6 32
2014 Legal services 37 30 9 13 9 2 1 69 22 448
2014 Administration and operations 38 37 7 12 3 1 1 77 16 72
2014 Human resources 57 19 9 3 9 0 3 78 12 31
2014 Financial management 26 55 7 12 0 0 0 81 12 18
2014 Information technology 67 33 0 0 0 0 0 100 0 11
2014 None of the above 42 18 15 2 21 0 2 61 23 49

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Legal services 41 59 420
2020 Administration and operations 40 60 72
2020 Human resources 66 34 31
2020 Financial management 45 55 23
2020 None of the above 31 69 16

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 59 17 8 3 1 2 10 86 5 419
2020 Administration and operations 60 18 7 1 1 4 7 89 3 72
2020 Human resources 87 10 0 0 3 0 0 97 3 31
2020 Financial management 56 17 0 4 0 14 9 94 6 23
2020 None of the above 52 22 12 0 0 0 14 87 0 16

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 48 27 11 8 5 0 1 76 13 419
2020 Administration and operations 64 16 6 6 3 3 3 85 9 72
2020 Human resources 61 23 3 7 6 0 0 84 13 31
2020 Financial management 61 17 14 0 4 4 0 81 4 23
2020 None of the above 39 26 6 17 13 0 0 64 30 16
2019 Legal services 44 28 10 8 9 0 0 72 17 398
2019 Administration and operations 58 24 8 6 4 0 0 83 9 54
2019 Human resources 68 24 0 4 4 0 0 92 8 25
2019 Financial management 47 26 20 0 7 0 0 74 7 16
2019 None of the above 40 30 12 18 0 0 0 69 18 17
2018 Compliance, inspection and enforcement 68 13 12 7 0 0 0 81 7 17
2018 Legal services 45 27 11 8 9 0 0 73 17 437
2018 Administration and operations 45 30 14 7 5 0 0 75 11 63
2018 Human resources 66 30 4 0 0 0 0 96 0 24
2018 Financial management 59 28 7 7 0 0 0 87 7 15
2018 Information technology 66 34 0 0 0 0 0 100 0 12
2018 None of the above 48 34 18 0 0 0 0 82 0 23
2017 Legal services 46 24 11 9 10 0 1 70 19 469
2017 Administration and operations 51 24 12 7 6 0 0 75 13 69
2017 Human resources 58 19 12 0 12 0 0 77 12 26
2017 Financial management 54 40 6 0 0 0 0 94 0 17
2017 None of the above 66 19 7 6 3 0 0 85 9 32
2014 Legal services 48 28 10 8 6 0 0 76 14 449
2014 Administration and operations 52 31 11 6 0 0 0 83 6 72
2014 Human resources 60 19 6 3 12 0 0 79 15 31
2014 Financial management 58 30 5 7 0 0 0 88 7 18
2014 Information technology 92 0 0 8 0 0 0 92 8 11
2014 None of the above 43 28 8 4 17 0 0 71 21 49
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 42 27 12 8 8 3 0 71 17 418
2020 Administration and operations 44 26 12 5 4 7 1 77 10 72
2020 Human resources 47 30 13 0 7 4 0 80 7 31
2020 Financial management 52 17 14 9 4 4 0 72 13 23
2020 None of the above 26 32 0 19 13 10 0 64 36 16
2019 Legal services 38 28 11 9 9 4 0 69 20 398
2019 Administration and operations 38 22 19 11 4 6 0 64 16 54
2019 Human resources 33 35 8 12 12 0 0 68 23 25
2019 Financial management 37 50 0 13 0 0 0 87 13 16
2019 None of the above 54 27 0 13 6 0 0 82 18 17
2018 Compliance, inspection and enforcement 68 11 7 7 0 7 0 86 7 17
2018 Legal services 37 27 14 8 9 4 1 66 19 437
2018 Administration and operations 33 33 19 8 3 4 0 69 12 64
2018 Human resources 20 33 25 18 5 0 0 53 22 24
2018 Financial management 75 19 6 0 0 0 0 94 0 16
2018 Information technology 58 25 0 0 0 17 0 100 0 12
2018 None of the above 39 26 26 0 5 5 0 68 5 23
2017 Legal services 37 30 12 7 8 4 1 71 17 470
2017 Administration and operations 33 34 20 9 1 3 0 69 10 69
2017 Human resources 53 27 8 4 5 4 0 83 9 26
2017 Financial management 47 41 6 0 6 0 0 88 6 17
2017 None of the above 38 44 10 3 0 6 0 87 3 32
2014 Legal services 41 28 14 8 6 2 0 71 15 449
2014 Administration and operations 36 36 11 8 1 7 0 77 10 72
2014 Human resources 46 19 12 10 9 4 0 68 20 31
2014 Financial management 39 31 13 0 5 12 0 79 6 18
2014 Information technology 56 27 0 8 0 8 0 91 9 11
2014 None of the above 34 26 10 7 11 12 0 69 20 49

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 35 29 15 10 11 1 0 64 21 418
2020 Administration and operations 45 25 14 7 3 4 1 75 10 72
2020 Human resources 49 23 14 7 3 4 0 75 11 30
2020 Financial management 43 22 18 9 4 4 0 68 13 23
2020 None of the above 30 26 17 0 26 0 0 56 26 16
2019 Legal services 30 29 12 14 14 1 0 59 28 398
2019 Administration and operations 38 26 17 11 4 4 0 67 16 54
2019 Human resources 37 32 8 19 4 0 0 68 23 25
2019 Financial management 30 24 33 7 7 0 0 54 13 16
2019 None of the above 60 22 6 6 6 0 0 82 12 17
2018 Compliance, inspection and enforcement 62 25 0 7 7 0 0 87 13 17
2018 Legal services 26 32 13 14 14 1 0 59 28 434
2018 Administration and operations 26 27 26 9 9 2 0 55 19 65
2018 Human resources 28 28 25 13 5 0 0 57 18 24
2018 Financial management 69 18 6 7 0 0 0 87 7 16
2018 Information technology 66 17 17 0 0 0 0 83 0 12
2018 None of the above 30 43 18 10 0 0 0 72 10 22
2017 Legal services 31 27 12 15 13 1 0 59 29 470
2017 Administration and operations 23 48 16 7 6 0 0 71 13 69
2017 Human resources 50 30 8 8 5 0 0 80 13 26
2017 Financial management 42 46 6 0 6 0 0 88 6 17
2017 None of the above 39 32 20 6 3 0 0 71 9 31
2014 Legal services 30 31 13 14 11 1 0 61 25 449
2014 Administration and operations 33 37 14 13 3 0 0 70 15 72
2014 Human resources 43 32 9 7 9 0 0 75 16 31
2014 Financial management 33 37 17 6 0 6 0 75 7 18
2014 Information technology 65 16 11 0 0 8 0 88 0 11
2014 None of the above 26 27 13 14 17 4 0 55 32 49

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 24 31 17 16 11 2 0 56 27 417
2020 Administration and operations 33 32 20 6 4 6 0 68 11 71
2020 Human resources 40 33 13 6 3 4 0 76 10 31
2020 Financial management 38 18 19 13 9 4 0 58 22 23
2020 None of the above 26 30 17 0 26 0 0 56 26 16
2019 Legal services 21 29 14 17 15 5 0 52 33 397
2019 Administration and operations 32 28 23 9 4 4 0 63 14 54
2019 Human resources 37 31 12 4 16 0 0 68 20 25
2019 Financial management 34 20 27 20 0 0 0 54 20 16
2019 None of the above 30 28 24 6 6 6 0 62 13 17
2018 Compliance, inspection and enforcement 50 24 13 7 7 0 0 74 13 17
2018 Legal services 18 28 15 17 18 3 0 48 36 433
2018 Administration and operations 19 25 29 14 11 2 0 45 25 65
2018 Human resources 20 28 21 25 5 0 0 49 30 24
2018 Financial management 61 26 6 7 0 0 0 87 7 16
2018 Information technology 34 32 17 0 0 17 0 80 0 12
2018 None of the above 18 40 27 10 0 5 0 61 10 22
2017 Legal services 20 27 15 17 16 4 0 50 34 469
2017 Administration and operations 20 32 21 14 10 1 0 53 25 69
2017 Human resources 38 37 8 4 5 8 0 82 10 26
2017 Financial management 35 41 12 12 0 0 0 76 12 17
2017 None of the above 27 33 25 9 0 6 0 64 9 32
2014 Legal services 20 28 14 20 14 4 0 50 35 447
2014 Administration and operations 25 30 15 17 6 7 0 59 24 72
2014 Human resources 29 30 16 19 6 0 0 60 25 31
2014 Financial management 23 42 18 5 6 5 0 68 12 18
2014 Information technology 56 25 11 0 0 8 0 88 0 11
2014 None of the above 16 25 16 18 17 6 2 44 38 49

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Legal services 25 31 14 18 12 1 0 56 30 418
2020 Administration and operations 34 29 12 18 6 1 0 64 24 72
2020 Human resources 40 34 16 3 7 0 0 74