2020 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 112. In which province or territory do you work?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 34 2 2 0 0 0 97 2 122
2020 Quebec (excluding National Capital Region) 50 50 0 0 0 0 0 100 0 14

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 89 10 0 0 1 0 0 99 1 122
2020 Quebec (excluding National Capital Region) 86 14 0 0 0 0 0 100 0 14
2017 National Capital Region 75 23 1 1 0 0 0 98 1 107
2014 National Capital Region 85 13 0 1 1 0 1 98 2 127

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 33 6 7 1 0 1 86 8 122
2020 Quebec (excluding National Capital Region) 57 29 0 14 0 0 0 86 14 14
2019 National Capital Region 65 24 5 4 2 0 1 89 6 103
2017 National Capital Region 59 29 5 4 3 0 0 87 7 107
2014 National Capital Region 45 27 11 13 4 0 0 72 16 127

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 37 13 7 2 0 4 77 9 122
2020 Quebec (excluding National Capital Region) 43 43 7 7 0 0 0 86 7 14
2019 National Capital Region 38 39 11 8 4 0 0 78 12 103
2017 National Capital Region 41 38 10 10 2 0 0 78 11 107
2014 National Capital Region 47 34 11 5 3 0 0 81 8 127

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 38 7 5 1 1 0 88 6 121
2020 Quebec (excluding National Capital Region) 36 50 14 0 0 0 0 86 0 14
2019 National Capital Region 67 27 4 1 1 0 0 94 2 103
2017 National Capital Region 49 40 7 3 2 0 1 89 4 107
2014 National Capital Region 44 37 9 6 2 1 0 82 9 127

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 26 5 6 2 0 2 87 8 122
2020 Quebec (excluding National Capital Region) 64 36 0 0 0 0 0 100 0 14
2019 National Capital Region 60 23 10 5 1 1 1 84 6 103
2017 National Capital Region 51 31 11 3 2 0 3 85 4 107
2014 National Capital Region 53 33 6 5 2 0 1 87 7 127

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 35 16 4 2 0 0 78 7 122
2020 Quebec (excluding National Capital Region) 50 43 0 0 7 0 0 93 7 14
2019 National Capital Region 51 32 8 6 3 0 0 83 9 103
2017 National Capital Region 37 49 9 3 2 0 0 87 5 107
2014 National Capital Region 32 46 13 5 5 0 0 77 10 127

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 38 10 7 2 0 0 80 10 122
2020 Quebec (excluding National Capital Region) 29 64 7 0 0 0 0 93 0 14
2019 National Capital Region 37 43 13 4 3 1 0 80 7 103
2017 National Capital Region 39 33 13 10 5 0 0 72 15 107
2014 National Capital Region 37 31 19 7 5 1 0 68 12 127

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 42 9 6 2 0 0 83 8 120
2020 Quebec (excluding National Capital Region) 43 43 14 0 0 0 0 86 0 14
2019 National Capital Region 45 45 2 7 2 0 0 89 9 103
2017 National Capital Region 37 42 12 8 0 0 0 80 8 107

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 37 5 2 0 0 0 93 2 122
2020 Quebec (excluding National Capital Region) 36 57 0 7 0 0 0 93 7 14
2019 National Capital Region 59 32 5 4 0 0 0 91 4 103
2017 National Capital Region 49 37 9 4 1 0 0 86 5 107
2014 National Capital Region 50 37 11 1 1 1 0 87 2 126

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 38 11 8 3 0 0 78 12 120
2020 Quebec (excluding National Capital Region) 36 57 7 0 0 0 0 93 0 14
2019 National Capital Region 40 42 7 10 2 0 0 81 12 103
2017 National Capital Region 36 41 12 6 6 0 0 76 12 107

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 37 9 4 0 0 0 87 4 122
2020 Quebec (excluding National Capital Region) 43 43 14 0 0 0 0 86 0 14
2019 National Capital Region 53 31 10 6 0 0 0 84 6 103
2017 National Capital Region 46 40 12 0 2 0 0 86 2 107
2014 National Capital Region 52 36 9 2 0 0 0 88 2 127

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 43 11 7 3 0 0 80 10 122
2020 Quebec (excluding National Capital Region) 36 50 14 0 0 0 0 86 0 14
2019 National Capital Region 42 34 8 13 4 0 0 75 17 102
2017 National Capital Region 39 38 14 8 1 0 0 77 9 107
2014 National Capital Region 36 42 8 10 3 1 0 79 13 127

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 31 11 8 3 0 0 78 11 122
2020 Quebec (excluding National Capital Region) 43 36 14 7 0 0 0 79 7 14
2019 National Capital Region 46 31 10 11 2 0 0 77 13 103
2017 National Capital Region 38 42 12 5 3 0 0 80 8 107
2014 National Capital Region 39 41 9 9 2 1 0 81 10 127

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 44 13 2 1 0 0 84 2 121
2020 Quebec (excluding National Capital Region) 29 71 0 0 0 0 0 100 0 14
2019 National Capital Region 47 39 9 5 0 0 0 86 5 103
2017 National Capital Region 37 46 11 4 2 0 1 83 6 107
2014 National Capital Region 43 36 13 4 2 1 1 81 7 127

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 39 11 5 2 0 0 83 7 121
2020 Quebec (excluding National Capital Region) 43 50 7 0 0 0 0 93 0 14
2019 National Capital Region 45 40 9 4 2 0 0 85 6 103
2017 National Capital Region 45 37 10 5 2 0 0 82 7 106
2014 National Capital Region 40 40 11 6 3 0 0 80 9 127

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 37 11 10 1 0 0 79 11 121
2020 Quebec (excluding National Capital Region) 57 36 7 0 0 0 0 93 0 14
2019 National Capital Region 49 33 12 6 0 0 0 82 6 103
2017 National Capital Region 35 36 21 4 4 0 1 71 8 107
2014 National Capital Region 39 34 15 5 4 1 2 75 10 127

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 22 34 28 11 0 1 39 27 121
2020 Quebec (excluding National Capital Region) 0 8 39 38 15 0 0 54 8 13
2019 National Capital Region 7 23 29 22 18 0 1 41 30 103
2017 National Capital Region 3 19 32 34 8 0 3 44 23 107
2014 National Capital Region 4 14 39 27 12 2 2 40 19 127

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 7 16 18 29 27 1 2 58 23 122
2020 Quebec (excluding National Capital Region) 0 0 38 31 31 0 0 62 0 13
2019 National Capital Region 6 19 30 24 21 0 1 45 25 103
2017 National Capital Region 9 21 32 20 16 1 3 37 30 107
2014 National Capital Region 2 9 24 33 24 4 4 62 12 127

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 13 19 34 18 16 0 0 34 32 122
2020 Quebec (excluding National Capital Region) 16 0 46 15 23 0 0 38 16 13
2019 National Capital Region 17 16 34 22 11 0 0 33 33 101
2017 National Capital Region 17 21 28 20 12 1 2 32 39 106
2014 National Capital Region 11 21 25 27 12 2 1 40 33 127

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 10 33 36 16 0 1 53 14 121
2020 Quebec (excluding National Capital Region) 7 0 14 50 29 0 0 79 7 14
2019 National Capital Region 4 12 26 36 19 1 2 56 16 102
2017 National Capital Region 4 14 33 28 16 0 4 46 19 107
2014 National Capital Region 4 15 36 30 13 1 1 44 19 127

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 14 26 23 17 2 6 44 28 121
2020 Quebec (excluding National Capital Region) 8 8 8 54 23 0 0 77 16 13
2019 National Capital Region 10 24 22 23 19 0 2 43 35 102
2017 National Capital Region 14 15 27 18 18 2 6 39 31 107
2014 National Capital Region 5 20 33 22 13 2 4 38 27 127

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 19 20 21 16 2 2 39 40 122
2020 Quebec (excluding National Capital Region) 0 23 46 8 15 8 0 25 25 13
2019 National Capital Region 23 26 29 12 8 2 0 21 50 103
2017 National Capital Region 14 29 31 6 13 2 6 20 46 107
2014 National Capital Region 6 18 33 21 12 5 5 37 26 126

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 7 18 34 24 16 0 1 41 26 122
2020 Quebec (excluding National Capital Region) 0 16 46 15 23 0 0 38 16 13
2019 National Capital Region 9 24 32 25 10 1 0 35 33 103
2017 National Capital Region 15 15 38 17 11 0 4 29 31 107
2014 National Capital Region 6 20 33 23 12 4 2 37 28 126

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 1 2 15 41 40 1 1 82 3 121
2020 Quebec (excluding National Capital Region) 0 8 8 39 46 0 0 85 8 13
2019 National Capital Region 0 11 27 33 28 0 1 61 11 103
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 25 14 7 2 12 7 72 11 122
2020 Quebec (excluding National Capital Region) 22 29 7 0 0 7 36 88 0 14
2019 National Capital Region 40 22 9 11 4 8 7 72 17 102
2017 National Capital Region 31 40 16 4 4 2 4 74 9 107
2014 National Capital Region 30 28 15 12 6 5 4 64 19 127

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 25 5 6 2 0 0 88 7 122
2020 Quebec (excluding National Capital Region) 57 29 0 7 0 7 0 92 8 14
2019 National Capital Region 63 20 7 5 6 0 0 83 10 103
2017 National Capital Region 57 26 10 5 2 0 0 82 8 107
2014 National Capital Region 50 26 14 7 3 0 0 75 10 127

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 71 20 7 2 0 0 0 91 2 122
2020 Quebec (excluding National Capital Region) 64 36 0 0 0 0 0 100 0 14
2019 National Capital Region 60 27 7 5 1 0 0 87 6 103
2017 National Capital Region 50 33 13 3 2 0 0 83 4 107
2014 National Capital Region 41 43 9 4 2 0 1 85 6 127

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 35 6 2 1 0 0 91 3 122
2020 Quebec (excluding National Capital Region) 54 23 15 0 0 8 0 83 0 13
2019 National Capital Region 56 30 7 5 2 0 0 86 7 103

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 16 14 3 1 3 4 81 4 122
2020 Quebec (excluding National Capital Region) 50 14 21 0 7 7 0 69 8 14
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 22 8 6 2 0 2 84 8 122
2020 Quebec (excluding National Capital Region) 86 7 7 0 0 0 0 93 0 14
2019 National Capital Region 58 30 8 3 1 0 0 88 4 103

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 23 5 8 2 0 2 85 10 122
2020 Quebec (excluding National Capital Region) 69 31 0 0 0 0 0 100 0 13
2019 National Capital Region 59 26 7 3 4 0 0 86 7 103
2017 National Capital Region 42 40 8 8 1 1 0 83 9 107
2014 National Capital Region 46 32 7 8 5 1 1 80 13 127

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 19 12 4 3 0 2 80 7 122
2020 Quebec (excluding National Capital Region) 64 21 7 0 0 0 7 92 0 14

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 28 2 3 3 0 2 91 7 122
2020 Quebec (excluding National Capital Region) 57 43 0 0 0 0 0 100 0 14
2019 National Capital Region 58 31 6 2 4 0 0 88 6 103
2017 National Capital Region 51 33 11 3 2 0 0 84 5 107
2014 National Capital Region 44 33 7 9 5 2 1 78 14 127

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 41 59 122
2020 Quebec (excluding National Capital Region) 14 86 14

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 66 20 2 0 1 2 9 96 1 122
2020 Quebec (excluding National Capital Region) 50 14 7 0 0 14 14 90 0 14

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 64 26 3 5 1 0 1 91 6 122
2020 Quebec (excluding National Capital Region) 64 36 0 0 0 0 0 100 0 14
2019 National Capital Region 64 26 5 2 3 0 0 91 5 103
2017 National Capital Region 58 25 10 5 2 0 0 83 7 107
2014 National Capital Region 47 28 10 9 4 2 1 77 13 127
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 34 12 7 4 2 0 76 12 122
2020 Quebec (excluding National Capital Region) 36 36 14 0 0 14 0 83 0 14
2019 National Capital Region 41 30 17 8 3 2 0 72 11 103
2017 National Capital Region 37 33 19 7 2 3 0 73 8 107
2014 National Capital Region 34 36 15 9 2 4 0 73 11 127

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 34 17 12 2 0 0 68 14 120
2020 Quebec (excluding National Capital Region) 36 21 21 7 7 7 0 62 15 14
2019 National Capital Region 32 39 11 16 2 0 0 71 18 103
2017 National Capital Region 34 27 28 6 2 2 0 62 9 107
2014 National Capital Region 37 37 15 9 3 0 0 74 12 127

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 34 19 12 6 2 0 63 18 122
2020 Quebec (excluding National Capital Region) 22 29 29 7 7 7 0 54 15 14
2019 National Capital Region 24 32 20 20 1 3 0 58 22 103
2017 National Capital Region 27 26 24 15 4 5 0 55 20 107
2014 National Capital Region 26 34 24 11 1 3 1 63 12 127

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 44 16 7 6 1 0 71 13 122
2020 Quebec (excluding National Capital Region) 29 43 14 7 0 7 0 77 8 14
2019 National Capital Region 22 44 17 15 3 0 0 66 17 103
2017 National Capital Region 29 39 18 8 4 2 0 69 13 107
2014 National Capital Region 32 39 16 10 1 1 0 72 11 127

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 86 12 2 0 0 0 0 98 0 122
2020 Quebec (excluding National Capital Region) 86 7 0 0 0 7 0 100 0 14
2019 National Capital Region 74 24 2 0 1 0 0 97 1 103
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 36 9 7 2 0 0 83 8 122
2020 Quebec (excluding National Capital Region) 50 36 14 0 0 0 0 86 0 14
2019 National Capital Region 46 40 5 8 2 0 0 85 10 103
2017 National Capital Region 38 37 15 7 2 1 0 76 9 106
2014 National Capital Region 47 37 10 3 0 2 0 86 3 127

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 41 13 12 4 4 0 69 17 121
2020 Quebec (excluding National Capital Region) 14 57 14 0 0 14 0 83 0 14
2019 National Capital Region 27 38 20 13 2 1 0 65 15 103

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 39 13 7 2 3 0 78 8 122
2020 Quebec (excluding National Capital Region) 29 43 14 7 0 7 0 77 8 14
2019 National Capital Region 44 32 13 6 4 1 0 77 10 103
2017 National Capital Region 39 37 15 7 2 0 1 77 8 105
2014 National Capital Region 39 36 12 6 5 2 0 76 11 127

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 43 12 10 0 2 0 77 10 122
2020 Quebec (excluding National Capital Region) 36 57 7 0 0 0 0 93 0 14
2019 National Capital Region 40 30 21 6 3 1 0 70 9 102

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 15 28 25 10 3 14 5 53 16 121
2020 Quebec (excluding National Capital Region) 29 36 7 0 0 29 0 90 0 14
2019 National Capital Region 17 21 21 12 6 19 5 49 23 103
2017 National Capital Region 18 23 18 14 7 12 8 52 26 106
2014 National Capital Region 19 30 12 13 8 12 5 60 26 127

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 34 17 13 2 1 0 67 16 122
2020 Quebec (excluding National Capital Region) 29 57 7 7 0 0 0 86 7 14
2019 National Capital Region 26 34 20 12 5 3 0 62 17 103
2017 National Capital Region 36 28 18 13 4 1 0 65 17 107
2014 National Capital Region 38 36 12 6 3 3 2 78 10 127

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 13 23 17 27 11 2 7 39 42 122
2020 Quebec (excluding National Capital Region) 14 36 7 29 7 0 7 54 38 14
2019 National Capital Region 16 29 13 24 14 2 2 47 40 103
2017 National Capital Region 21 28 13 20 12 4 2 52 35 107
2014 National Capital Region 24 17 16 21 16 2 4 43 39 127

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 16 13 5 1 0 2 81 6 122
2020 Quebec (excluding National Capital Region) 64 7 0 0 7 0 21 91 9 14
2019 National Capital Region 61 16 13 2 3 1 4 81 5 103

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 66 17 11 2 2 0 2 85 3 122
2020 Quebec (excluding National Capital Region) 57 7 7 7 0 0 21 82 9 14
2019 National Capital Region 58 25 9 4 1 2 1 86 5 103

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 84 6 5 1 2 2 1 92 3 121
2020 Quebec (excluding National Capital Region) 71 0 7 0 0 0 21 91 0 14
2019 National Capital Region 84 6 2 3 1 1 3 94 4 103

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 82 7 2 0 2 2 5 96 2 122
2020 Quebec (excluding National Capital Region) 79 0 0 0 0 0 21 100 0 14
2019 National Capital Region 85 3 0 0 1 0 11 99 1 103

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 42 11 7 3 1 0 79 10 120
2020 Quebec (excluding National Capital Region) 36 36 29 0 0 0 0 71 0 14
2019 National Capital Region 25 49 15 7 3 0 1 75 10 102
2017 National Capital Region 34 33 15 11 2 6 0 71 13 106

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 48 7 4 2 1 0 87 6 122
2020 Quebec (excluding National Capital Region) 43 36 21 0 0 0 0 79 0 14
2019 National Capital Region 39 48 8 4 1 0 0 87 5 102
2017 National Capital Region 46 40 9 5 0 1 0 86 5 107
2014 National Capital Region 48 38 10 2 1 2 1 88 2 127

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 35 16 6 2 4 0 74 9 122
2020 Quebec (excluding National Capital Region) 43 14 14 21 0 7 0 62 23 14
2019 National Capital Region 42 40 10 7 0 1 1 83 7 103
2017 National Capital Region 49 31 12 5 0 3 1 83 5 106
2014 National Capital Region 46 38 8 2 2 2 2 88 4 127

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 28 21 14 2 12 2 56 19 121
2020 Quebec (excluding National Capital Region) 14 29 36 14 0 7 0 46 15 14

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 36 11 3 0 3 2 85 3 122
2020 Quebec (excluding National Capital Region) 43 29 7 7 7 7 0 77 15 14

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 29 5 3 1 0 0 91 4 122
2020 Quebec (excluding National Capital Region) 71 29 0 0 0 0 0 100 0 14
2019 National Capital Region 62 29 6 3 0 0 0 91 3 103
2017 National Capital Region 50 39 5 3 2 0 0 89 6 107
2014 National Capital Region 58 32 6 4 0 0 0 90 4 127

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 35 6 4 3 0 0 87 7 121
2020 Quebec (excluding National Capital Region) 71 21 7 0 0 0 0 93 0 14
2019 National Capital Region 53 32 8 7 0 0 0 85 7 101
2017 National Capital Region 49 29 12 6 4 1 0 78 10 107
2014 National Capital Region 48 31 11 5 6 1 0 79 10 127

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 36 6 7 2 0 0 86 8 121
2020 Quebec (excluding National Capital Region) 54 31 8 0 8 0 0 85 8 13
2019 National Capital Region 52 34 7 6 1 0 0 86 7 103
2017 National Capital Region 43 35 13 4 5 0 0 78 9 107
2014 National Capital Region 48 28 13 6 3 1 0 77 10 127

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 26 15 7 7 2 2 69 15 122
2020 Quebec (excluding National Capital Region) 50 14 14 7 7 0 7 69 15 14
2019 National Capital Region 41 24 12 10 8 5 0 69 18 103
2017 National Capital Region 31 30 20 7 11 1 0 62 18 107
2014 National Capital Region 38 21 18 12 7 2 1 61 20 127
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 National Capital Region 30 36 34 122
2020 Quebec (excluding National Capital Region) 43 29 29 14
2019 National Capital Region 33 34 33 103
2017 National Capital Region 34 31 35 107
2014 National Capital Region 33 35 32 127

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 National Capital Region 5 11 67 5 8 3 37
2019 National Capital Region 9 12 59 12 6 3 34
2017 National Capital Region 6 17 67 2 8 0 39
2014 National Capital Region 21 12 52 2 9999 12 42
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 6 94 122
2020 Quebec (excluding National Capital Region) 0 100 14
2019 National Capital Region 9 91 103

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 13 16 1 1 50 7 59 4 122
2020 Quebec (excluding National Capital Region) 7 7 21 0 0 43 21 40 0 14
2019 National Capital Region 12 11 12 5 3 44 14 54 19 103
2017 National Capital Region 20 18 14 6 2 27 13 63 14 107
2014 National Capital Region 17 16 19 6 2 31 10 54 14 127

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 38 16 4 2 15 0 74 7 122
2020 Quebec (excluding National Capital Region) 21 36 29 0 0 14 0 67 0 14
2019 National Capital Region 33 34 11 7 1 13 2 78 9 103
2017 National Capital Region 37 33 12 4 2 8 3 79 7 106
2014 National Capital Region 32 29 18 6 2 12 2 70 9 127
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Quebec (excluding National Capital Region) 0 100 14

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 10 16 2 0 55 6 55 4 121
2020 Quebec (excluding National Capital Region) 21 14 7 0 0 50 7 83 0 14
2019 National Capital Region 12 12 12 1 1 49 14 64 5 103
2017 National Capital Region 20 14 14 2 2 30 18 65 8 106
2014 National Capital Region 19 13 14 2 2 38 12 64 8 127

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 33 19 4 2 16 0 71 7 122
2020 Quebec (excluding National Capital Region) 21 29 29 7 0 14 0 58 8 14
2019 National Capital Region 32 32 14 3 1 18 2 78 5 103
2017 National Capital Region 37 29 15 2 1 9 7 79 3 106
2014 National Capital Region 39 27 13 2 2 16 2 80 4 127
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 22 10 11 6 0 2 73 17 122
2020 Quebec (excluding National Capital Region) 64 22 0 7 0 0 7 92 8 14

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 23 14 2 3 0 1 81 5 120
2020 Quebec (excluding National Capital Region) 71 22 0 0 0 7 0 100 0 14
2019 National Capital Region 53 23 15 7 2 0 0 76 9 103
2017 National Capital Region 22 29 21 13 13 0 2 52 26 105

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 25 25 18 13 0 1 43 31 122
2020 Quebec (excluding National Capital Region) 29 50 14 0 0 0 7 85 0 14
2019 National Capital Region 20 32 18 15 15 0 0 53 30 102
2017 National Capital Region 19 27 24 15 14 0 1 46 29 105

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 35 21 12 6 0 2 61 18 121
2020 Quebec (excluding National Capital Region) 43 43 7 0 0 0 7 92 0 14
2019 National Capital Region 30 34 20 10 6 0 0 64 16 102
2017 National Capital Region 27 25 22 12 10 0 4 54 23 104

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 22 23 23 17 15 0 1 45 32 120
2020 Quebec (excluding National Capital Region) 29 50 14 0 0 7 0 85 0 14
2019 National Capital Region 22 22 24 16 16 0 0 45 32 102
2017 National Capital Region 16 29 22 12 20 1 0 46 32 107

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 33 10 7 2 1 2 81 9 122
2020 Quebec (excluding National Capital Region) 71 22 0 0 0 0 7 100 0 14
2019 National Capital Region 60 26 8 5 0 0 1 87 5 103
2017 National Capital Region 47 25 10 4 2 0 12 82 7 106

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 31 16 7 9 0 1 68 16 121
2020 Quebec (excluding National Capital Region) 50 22 7 7 7 7 0 77 15 14
2019 National Capital Region 47 24 17 5 7 0 1 71 12 103
2017 National Capital Region 28 39 18 6 8 0 1 67 14 106

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 20 19 9 8 0 2 63 18 122
2020 Quebec (excluding National Capital Region) 50 29 14 0 0 0 7 84 0 14

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 26 20 9 2 0 2 68 12 121
2020 Quebec (excluding National Capital Region) 29 43 7 7 7 0 7 77 15 14
2019 National Capital Region 33 34 18 11 4 0 1 67 15 102
2017 National Capital Region 31 34 22 10 2 0 1 66 12 106

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 31 25 7 5 0 2 63 12 122
2020 Quebec (excluding National Capital Region) 57 21 14 0 0 0 7 84 0 14
2019 National Capital Region 29 35 22 9 4 0 1 65 13 101
2017 National Capital Region 27 34 21 10 6 0 2 62 16 106

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 32 14 9 3 0 1 74 12 122
2020 Quebec (excluding National Capital Region) 43 36 7 7 0 0 7 84 8 14
2019 National Capital Region 38 36 15 6 4 0 1 75 10 102
2017 National Capital Region 31 36 20 6 5 0 2 69 11 106

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 26 12 5 3 0 2 79 8 121
2020 Quebec (excluding National Capital Region) 57 29 7 0 0 0 7 92 0 14
2019 National Capital Region 52 26 8 8 3 1 2 81 11 102

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 32 17 6 7 0 1 69 13 122
2020 Quebec (excluding National Capital Region) 36 43 7 7 0 0 7 84 8 14

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 29 23 8 3 0 2 65 12 122
2020 Quebec (excluding National Capital Region) 50 36 7 0 0 0 7 92 0 14
2019 National Capital Region 41 35 16 2 6 0 0 76 8 102
2017 National Capital Region 40 28 12 10 6 1 2 71 17 106

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 17 14 4 2 0 2 79 6 120
2020 Quebec (excluding National Capital Region) 43 36 14 0 0 0 7 85 0 14
2019 National Capital Region 72 15 6 5 1 0 1 88 6 101
2017 National Capital Region 69 11 8 8 3 0 1 80 12 107

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 64 21 10 3 1 0 1 86 4 121
2020 Quebec (excluding National Capital Region) 64 21 7 0 0 0 7 92 0 14

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 80 9 4 0 2 0 6 94 2 122
2020 Quebec (excluding National Capital Region) 71 7 7 0 0 0 14 92 0 14
2019 National Capital Region 82 11 1 0 1 0 5 98 1 102

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 85 8 4 1 0 0 2 95 1 120
2020 Quebec (excluding National Capital Region) 86 0 7 0 0 0 7 92 0 14
2019 National Capital Region 87 4 4 1 3 0 1 92 4 103
2017 National Capital Region 48 28 11 5 4 0 3 79 9 107

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 69 16 11 2 0 0 2 86 3 121
2020 Quebec (excluding National Capital Region) 71 21 0 0 0 0 7 100 0 14
2019 National Capital Region 66 22 7 2 2 0 1 89 4 103
2017 National Capital Region 58 19 13 6 1 0 3 80 7 107

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 70 12 9 2 3 0 3 85 6 120
2020 Quebec (excluding National Capital Region) 71 21 0 0 0 0 7 100 0 14
2019 National Capital Region 69 12 10 4 4 0 1 82 8 103
2017 National Capital Region 53 13 7 2 1 0 24 88 3 106

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 68 13 6 1 1 0 11 92 2 122
2020 Quebec (excluding National Capital Region) 79 0 0 7 0 0 14 92 8 14
2019 National Capital Region 61 11 6 4 1 0 18 87 6 102
2017 National Capital Region 75 12 5 4 0 0 4 90 5 106

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 17 4 2 1 0 2 93 2 122
2020 Quebec (excluding National Capital Region) 86 7 0 0 0 0 7 100 0 14
2019 National Capital Region 71 16 9 0 0 0 4 91 0 103
2017 National Capital Region 75 9 5 3 4 0 3 87 7 106

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 12 3 5 2 1 2 90 7 122
2020 Quebec (excluding National Capital Region) 71 7 0 7 7 0 7 85 15 14
2019 National Capital Region 86 2 3 3 1 1 4 93 4 103
2017 National Capital Region 52 35 6 4 0 0 3 90 4 105

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 25 11 7 3 1 2 78 11 121
2020 Quebec (excluding National Capital Region) 50 36 7 0 0 0 7 92 0 14
2019 National Capital Region 48 31 10 4 4 0 3 82 8 103

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 41 21 6 2 0 1 70 8 122
2020 Quebec (excluding National Capital Region) 29 57 7 0 0 0 7 92 0 14

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 19 35 27 15 4 0 0 54 19 122
2020 Quebec (excluding National Capital Region) 29 57 14 0 0 0 0 86 0 14
2019 National Capital Region 20 34 30 10 6 0 0 54 16 103
2017 National Capital Region 15 34 34 13 3 0 1 49 17 107

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 10 18 30 27 15 0 0 42 28 122
2020 Quebec (excluding National Capital Region) 7 0 43 29 21 0 0 50 7 14
2019 National Capital Region 8 19 29 26 19 0 0 44 27 101
2017 National Capital Region 5 15 29 23 27 0 1 50 20 106

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 35 14 6 4 0 0 76 10 122
2020 Quebec (excluding National Capital Region) 64 29 0 0 0 0 7 100 0 14
2019 National Capital Region 34 42 9 11 3 2 0 77 14 103
2017 National Capital Region 52 37 6 3 2 0 0 89 5 107

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 30 19 11 5 0 0 66 16 122
2020 Quebec (excluding National Capital Region) 46 38 8 0 0 0 8 92 0 13

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 31 8 8 5 1 1 78 13 122
2020 Quebec (excluding National Capital Region) 36 36 7 14 0 0 7 77 15 14

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 28 7 4 4 1 2 85 8 121
2020 Quebec (excluding National Capital Region) 57 29 7 0 0 0 7 92 0 14

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 38 12 6 5 0 0 77 11 122
2020 Quebec (excluding National Capital Region) 50 43 0 0 0 0 7 100 0 14
2019 National Capital Region 41 37 8 13 2 0 0 78 15 103
2017 National Capital Region 30 44 14 9 3 0 0 74 12 107

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 38 7 7 2 0 0 84 8 122
2020 Quebec (excluding National Capital Region) 71 21 7 0 0 0 0 93 0 14

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 40 7 7 4 1 0 81 12 122
2020 Quebec (excluding National Capital Region) 64 29 7 0 0 0 0 93 0 14

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 35 9 4 2 0 2 84 7 121
2020 Quebec (excluding National Capital Region) 69 15 15 0 0 0 0 85 0 13

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 51 34 7 3 1 0 3 88 4 122
2020 Quebec (excluding National Capital Region) 71 29 0 0 0 0 0 100 0 14

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 94 6 0 0 0 0 0 100 0 121
2020 Quebec (excluding National Capital Region) 93 7 0 0 0 0 0 100 0 14

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 37 2 5 2 3 0 91 7 121
2020 Quebec (excluding National Capital Region) 64 21 0 0 0 7 7 100 0 14

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 34 3 4 2 1 1 91 6 121
2020 Quebec (excluding National Capital Region) 57 36 0 7 0 0 0 93 7 14

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 30 6 2 2 1 0 89 5 121
2020 Quebec (excluding National Capital Region) 86 14 0 0 0 0 0 100 0 14

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 39 18 10 2 0 0 71 12 51
2019 National Capital Region 32 38 18 6 3 3 0 72 9 34

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 100 0 51

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 26 20 22 10 0 0 49 31 51
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 5 95 122
2020 Quebec (excluding National Capital Region) 0 100 13

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 19 81 122
2020 Quebec (excluding National Capital Region) 0 100 13
2019 National Capital Region 13 87 103
2017 National Capital Region 14 86 107
2014 National Capital Region 23 77 127

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 100 0 13
2017 National Capital Region 68 32 16
2014 National Capital Region 86 14 28

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 National Capital Region 92 8 0 0 0 0 0 100 0 13
2017 National Capital Region 64 27 9 0 0 0 0 91 0 11
2014 National Capital Region 49 31 4 16 0 0 0 80 16 24

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 30 4 3 1 1 2 92 4 122
2020 Quebec (excluding National Capital Region) 57 21 0 7 0 0 14 92 8 14
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 66 14 2 79 21 122
2020 Quebec (excluding National Capital Region) 0 93 7 0 100 0 14

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 68 32 22

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 37 5 5 0 0 18 89 6 22

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 5 18 9 23 0 27 31 44 22

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 16 13 4 7 0 12 72 13 122
2020 Quebec (excluding National Capital Region) 57 7 0 7 7 0 22 82 18 14
2019 National Capital Region 48 15 13 6 12 1 5 67 19 101
Date modified: