2020 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 41 0 0 0 0 0 100 0 17
2020 Non-shift worker 60 33 3 3 1 0 0 93 4 132

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 100 0 0 0 0 0 0 100 0 17
2020 Non-shift worker 85 14 0 0 1 0 0 99 1 132
2017 Shift worker 92 8 0 0 0 0 0 100 0 10
2017 Non-shift worker 76 21 1 2 0 0 0 98 2 115
2014 Shift worker 100 0 0 0 0 0 0 100 0 11
2014 Non-shift worker 83 13 0 2 1 0 1 97 3 137

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 23 0 18 0 0 0 82 18 17
2020 Non-shift worker 51 34 7 6 2 0 1 85 8 132
2017 Shift worker 53 31 8 8 0 0 0 85 8 10
2017 Non-shift worker 57 31 4 4 4 0 0 88 8 115
2014 Shift worker 55 18 9 18 0 0 0 73 18 11
2014 Non-shift worker 46 28 10 12 4 0 0 74 16 137

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 59 12 6 0 0 0 82 6 17
2020 Non-shift worker 38 37 11 7 3 0 4 78 10 132
2017 Shift worker 35 41 16 8 0 0 0 76 8 10
2017 Non-shift worker 39 41 9 10 2 0 0 79 11 115
2014 Shift worker 54 36 9 0 0 0 0 91 0 11
2014 Non-shift worker 46 35 10 5 3 0 0 82 8 137

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 35 6 0 0 0 0 94 0 17
2020 Non-shift worker 46 38 8 6 1 1 0 85 7 131
2017 Shift worker 26 59 0 15 0 0 0 85 15 10
2017 Non-shift worker 49 38 8 2 2 0 1 88 4 115
2014 Shift worker 54 37 0 8 0 0 0 92 8 11
2014 Non-shift worker 46 35 9 7 3 1 0 82 10 137

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 35 0 6 0 0 6 94 6 17
2020 Non-shift worker 60 27 5 5 2 0 1 88 8 132
2017 Shift worker 59 15 0 0 8 0 18 91 9 10
2017 Non-shift worker 50 34 11 2 1 0 2 86 3 115
2014 Shift worker 45 37 18 0 0 0 0 82 0 11
2014 Non-shift worker 51 34 5 6 2 0 1 87 8 137

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 41 29 0 6 0 0 65 6 17
2020 Non-shift worker 45 33 13 5 3 0 0 79 8 132
2017 Shift worker 44 49 8 0 0 0 0 92 0 10
2017 Non-shift worker 35 51 9 4 2 0 0 85 5 115
2014 Shift worker 18 64 9 0 9 0 0 82 9 11
2014 Non-shift worker 32 44 14 7 4 0 0 76 10 137

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 53 6 0 0 0 0 94 0 17
2020 Non-shift worker 40 39 11 8 2 0 0 79 11 132
2017 Shift worker 44 49 0 0 8 0 0 92 8 10
2017 Non-shift worker 38 32 14 12 5 0 0 70 16 115
2014 Shift worker 27 36 18 9 9 0 0 63 19 11
2014 Non-shift worker 39 33 17 7 4 1 0 72 11 137

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 50 12 0 0 0 0 88 0 16
2020 Non-shift worker 43 40 9 6 2 0 0 82 8 131
2017 Shift worker 51 24 25 0 0 0 0 75 0 10
2017 Non-shift worker 34 47 10 9 1 0 0 81 10 115

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 35 12 12 0 0 0 76 12 17
2020 Non-shift worker 55 38 3 5 0 0 0 92 5 132
2017 Shift worker 51 31 10 8 0 0 0 83 8 10
2017 Non-shift worker 45 40 10 4 1 0 0 85 5 115
2014 Shift worker 18 82 0 0 0 0 0 100 0 11
2014 Non-shift worker 52 34 10 2 1 1 0 87 3 136

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 50 12 6 0 0 0 81 6 16
2020 Non-shift worker 37 40 11 9 3 0 0 77 12 131
2017 Shift worker 44 40 9 0 8 0 0 84 8 10
2017 Non-shift worker 33 41 12 8 5 0 0 74 14 115

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 47 18 12 0 0 0 70 12 17
2020 Non-shift worker 51 36 10 3 0 0 0 87 3 132
2017 Shift worker 60 40 0 0 0 0 0 100 0 10
2017 Non-shift worker 44 41 13 0 2 0 0 85 2 115
2014 Shift worker 63 19 18 0 0 0 0 82 0 11
2014 Non-shift worker 52 38 9 2 0 0 0 89 2 137

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 41 24 12 0 0 0 65 12 17
2020 Non-shift worker 37 43 11 6 3 0 0 80 9 132
2017 Shift worker 52 33 15 0 0 0 0 85 0 10
2017 Non-shift worker 36 41 13 9 1 0 0 76 10 115
2014 Shift worker 27 35 19 19 0 0 0 62 19 11
2014 Non-shift worker 35 44 9 9 3 1 0 80 12 137

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 41 24 12 0 0 0 65 12 17
2020 Non-shift worker 48 31 11 7 4 0 0 79 11 132
2017 Shift worker 44 41 8 8 0 0 0 85 8 10
2017 Non-shift worker 36 43 12 5 4 0 0 79 9 115
2014 Shift worker 36 36 28 0 0 0 0 72 0 11
2014 Non-shift worker 40 40 9 9 1 1 0 81 10 137

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 65 6 0 0 0 0 94 0 17
2020 Non-shift worker 40 44 14 2 1 0 0 83 3 131
2017 Shift worker 44 40 16 0 0 0 0 84 0 10
2017 Non-shift worker 34 47 12 5 2 0 1 82 6 115
2014 Shift worker 36 46 18 0 0 0 0 82 0 11
2014 Non-shift worker 44 34 12 6 2 1 1 80 8 137

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 41 24 6 0 0 0 70 6 17
2020 Non-shift worker 46 37 11 5 2 0 0 82 7 131
2017 Shift worker 44 49 8 0 0 0 0 92 0 10
2017 Non-shift worker 43 38 11 5 2 0 0 81 8 114
2014 Shift worker 18 64 9 0 9 0 0 82 9 11
2014 Non-shift worker 42 38 13 5 2 0 0 80 7 137

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 47 6 6 0 0 0 88 6 17
2020 Non-shift worker 44 35 11 8 2 0 0 79 10 131
2017 Shift worker 8 59 16 8 0 0 10 74 8 10
2017 Non-shift worker 36 35 19 5 5 0 0 71 10 115
2014 Shift worker 46 27 18 0 9 0 0 73 9 11
2014 Non-shift worker 37 37 15 5 4 1 2 75 9 137

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 12 24 47 12 0 0 59 18 17
2020 Non-shift worker 3 24 35 25 12 0 2 38 27 130
2017 Shift worker 8 26 34 26 0 0 8 28 36 10
2017 Non-shift worker 2 19 32 35 9 0 3 45 22 115
2014 Shift worker 9 9 36 37 9 0 0 46 18 11
2014 Non-shift worker 3 17 37 27 12 2 1 40 21 137

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 18 12 30 29 0 6 63 25 17
2020 Non-shift worker 6 16 21 27 28 1 1 56 22 131
2017 Shift worker 15 8 26 8 26 0 17 41 28 10
2017 Non-shift worker 7 20 34 22 14 2 1 37 28 115
2014 Shift worker 0 9 26 36 28 0 0 65 9 11
2014 Non-shift worker 3 10 24 34 22 4 4 60 14 137

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 0 35 12 18 0 0 29 35 17
2020 Non-shift worker 11 20 36 18 15 0 0 34 31 131
2017 Shift worker 26 33 17 16 0 0 8 18 64 10
2017 Non-shift worker 14 19 31 22 13 1 1 36 33 114
2014 Shift worker 0 9 45 37 0 0 9 41 10 11
2014 Non-shift worker 12 24 24 23 14 2 1 38 37 137

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 6 12 59 12 0 6 75 12 17
2020 Non-shift worker 4 9 32 38 17 0 0 55 13 130
2017 Shift worker 0 15 26 34 18 0 8 56 17 10
2017 Non-shift worker 4 13 34 31 15 0 3 48 17 115
2014 Shift worker 9 8 27 46 9 0 0 56 18 11
2014 Non-shift worker 3 15 36 31 14 1 1 45 18 136

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 12 23 23 18 6 12 50 22 17
2020 Non-shift worker 11 14 23 29 18 2 4 49 26 129
2017 Shift worker 8 8 43 26 0 9 8 31 18 10
2017 Non-shift worker 15 16 24 20 18 1 6 41 34 115
2014 Shift worker 9 9 36 27 19 0 0 46 18 11
2014 Non-shift worker 4 23 32 21 14 2 4 37 29 137

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 36 12 12 12 6 6 27 60 17
2020 Non-shift worker 16 16 28 21 16 2 1 38 33 130
2017 Shift worker 33 23 28 0 9 0 8 9 61 10
2017 Non-shift worker 12 31 30 8 13 2 5 22 46 115
2014 Shift worker 9 19 27 26 19 0 0 45 28 11
2014 Non-shift worker 6 18 33 20 14 4 5 37 26 136

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 30 29 23 6 0 6 31 38 17
2020 Non-shift worker 8 15 37 22 17 0 0 39 24 131
2017 Shift worker 26 8 25 34 0 0 8 37 36 10
2017 Non-shift worker 13 15 42 15 12 0 3 28 29 115
2014 Shift worker 0 18 27 36 19 0 0 54 18 11
2014 Non-shift worker 7 21 33 21 12 4 2 35 30 136

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 0 18 53 24 0 6 81 0 17
2020 Non-shift worker 1 4 14 41 40 1 0 81 5 130
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 18 18 12 0 24 18 50 20 17
2020 Non-shift worker 33 27 13 8 2 10 8 72 12 132
2017 Shift worker 28 49 0 0 15 8 0 83 17 10
2017 Non-shift worker 30 36 16 6 5 2 5 71 11 115
2014 Shift worker 46 27 18 9 0 0 0 73 9 11
2014 Non-shift worker 31 27 13 12 6 5 5 65 20 137

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 41 12 0 0 0 0 88 0 17
2020 Non-shift worker 64 23 3 8 2 1 0 88 9 132
2017 Shift worker 46 47 0 0 8 0 0 92 8 10
2017 Non-shift worker 53 27 11 6 2 0 0 81 8 115
2014 Shift worker 63 18 19 0 0 0 0 81 0 11
2014 Non-shift worker 48 25 13 10 3 0 0 74 13 137

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 29 6 0 0 0 0 94 0 17
2020 Non-shift worker 68 23 6 2 0 0 0 92 2 132
2017 Shift worker 34 51 8 0 8 0 0 85 8 10
2017 Non-shift worker 50 34 13 2 1 0 0 84 3 115
2014 Shift worker 36 64 0 0 0 0 0 100 0 11
2014 Non-shift worker 43 40 8 4 4 0 1 84 8 137

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 53 12 0 0 0 0 88 0 17
2020 Non-shift worker 56 33 6 3 1 1 0 90 4 131

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 23 18 12 0 0 0 71 12 17
2020 Non-shift worker 60 16 14 2 2 3 4 81 3 132
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 18 6 12 0 0 0 82 12 17
2020 Non-shift worker 64 22 8 4 2 0 2 87 5 132

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 12 12 0 0 0 0 88 0 17
2020 Non-shift worker 57 26 5 8 2 0 2 85 11 131
2017 Shift worker 18 74 0 8 0 0 0 92 8 10
2017 Non-shift worker 44 34 10 9 2 1 0 79 11 115
2014 Shift worker 35 55 0 9 0 0 0 91 9 11
2014 Non-shift worker 49 30 7 7 5 1 1 80 13 137

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 18 18 0 0 0 0 82 0 17
2020 Non-shift worker 58 19 13 4 3 1 3 80 7 132

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 82 12 6 0 0 0 0 94 0 17
2020 Non-shift worker 58 30 3 4 4 0 2 89 8 132
2017 Shift worker 25 67 8 0 0 0 0 92 0 10
2017 Non-shift worker 51 29 12 5 3 0 0 80 9 115
2014 Shift worker 54 36 0 0 0 9 0 100 0 11
2014 Non-shift worker 45 33 6 9 5 1 1 79 14 137

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 17
2020 Non-shift worker 40 60 132

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 30 12 0 0 0 12 87 0 17
2020 Non-shift worker 67 17 2 0 1 5 8 97 1 132

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 47 0 0 0 0 0 100 0 17
2020 Non-shift worker 64 25 4 5 1 0 1 90 6 132
2017 Shift worker 69 23 0 0 8 0 0 92 8 10
2017 Non-shift worker 53 27 11 6 3 0 0 80 9 115
2014 Shift worker 35 46 0 0 9 9 0 90 10 11
2014 Non-shift worker 51 26 10 9 4 1 1 77 13 137
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 12 6 6 6 0 75 12 17
2020 Non-shift worker 39 35 13 7 3 4 0 76 10 132
2017 Shift worker 52 25 8 8 8 0 0 77 15 10
2017 Non-shift worker 34 34 19 8 1 4 0 72 9 115
2014 Shift worker 27 28 26 9 9 0 0 55 19 11
2014 Non-shift worker 34 38 13 8 4 3 0 74 12 137

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 23 35 0 6 0 0 59 6 17
2020 Non-shift worker 33 33 18 13 2 2 0 67 15 130
2017 Shift worker 26 42 17 8 8 0 0 67 15 10
2017 Non-shift worker 31 27 28 9 2 2 0 59 12 115
2014 Shift worker 36 28 8 18 9 0 0 64 27 11
2014 Non-shift worker 33 41 14 6 5 0 0 75 12 137

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 29 23 23 0 0 0 53 23 17
2020 Non-shift worker 26 34 19 12 7 2 0 61 19 132
2017 Shift worker 18 31 17 26 8 0 0 49 33 10
2017 Non-shift worker 24 29 25 14 4 4 0 55 19 115
2014 Shift worker 27 18 36 9 9 0 0 45 19 11
2014 Non-shift worker 24 37 22 12 2 3 1 63 14 137

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 59 23 0 6 0 0 71 6 17
2020 Non-shift worker 28 40 16 10 5 2 0 69 15 132
2017 Shift worker 18 41 34 0 8 0 0 59 8 10
2017 Non-shift worker 28 37 18 11 4 3 0 66 15 115
2014 Shift worker 37 46 8 0 9 0 0 82 9 11
2014 Non-shift worker 29 38 18 11 2 1 0 68 13 137

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 94 0 6 0 0 0 0 94 0 17
2020 Non-shift worker 83 15 2 0 0 1 0 98 0 132
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 41 18 12 0 0 0 71 12 17
2020 Non-shift worker 48 35 9 6 2 0 0 83 8 132
2017 Shift worker 44 34 15 8 0 0 0 77 8 10
2017 Non-shift worker 34 40 16 7 2 1 0 75 9 114
2014 Shift worker 44 47 0 0 9 0 0 91 9 11
2014 Non-shift worker 45 39 9 4 0 2 0 86 5 137

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 50 6 12 6 12 0 72 21 16
2020 Non-shift worker 25 39 14 14 3 5 0 67 18 132

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 53 18 6 0 6 0 75 6 17
2020 Non-shift worker 36 36 11 11 2 3 0 75 13 132
2017 Shift worker 33 51 9 0 8 0 0 84 8 10
2017 Non-shift worker 37 36 15 8 1 2 1 76 9 113
2014 Shift worker 26 55 18 0 0 0 0 82 0 11
2014 Non-shift worker 39 36 12 7 5 1 0 76 12 137

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 53 6 12 0 12 0 80 13 17
2020 Non-shift worker 33 41 14 11 1 1 0 75 11 132

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 35 35 0 0 18 0 57 0 17
2020 Non-shift worker 17 28 21 11 4 15 5 56 18 131
2017 Shift worker 8 43 9 8 8 18 8 68 21 10
2017 Non-shift worker 19 23 19 14 6 12 8 51 25 114
2014 Shift worker 0 46 0 35 19 0 0 46 54 11
2014 Non-shift worker 19 30 12 12 10 13 5 59 27 137

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 35 29 6 0 6 0 63 6 17
2020 Non-shift worker 33 36 13 14 3 1 0 70 17 132
2017 Shift worker 44 40 8 9 0 0 0 84 9 10
2017 Non-shift worker 34 28 19 13 5 1 0 63 18 115
2014 Shift worker 54 17 19 0 9 0 0 72 9 11
2014 Non-shift worker 38 36 11 7 4 3 1 77 11 137

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 23 12 41 6 0 0 41 47 17
2020 Non-shift worker 11 23 17 25 15 2 7 38 44 132
2017 Shift worker 26 43 8 16 8 0 0 69 24 10
2017 Non-shift worker 19 26 15 21 13 4 2 48 36 115
2014 Shift worker 0 9 18 18 46 9 0 10 70 11
2014 Non-shift worker 23 18 15 22 17 1 5 44 41 137

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 12 24 0 0 0 6 75 0 17
2020 Non-shift worker 62 16 11 5 2 0 5 82 7 132

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 35 12 6 0 0 6 81 6 17
2020 Non-shift worker 67 14 11 2 2 0 5 85 4 132

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 12 6 0 0 0 6 94 0 17
2020 Non-shift worker 85 4 5 1 2 2 3 93 2 131

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 12 0 0 0 6 6 100 0 17
2020 Non-shift worker 83 6 2 0 2 1 6 96 2 132

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 37 19 0 0 6 0 80 0 16
2020 Non-shift worker 34 41 14 8 3 0 0 76 11 131
2017 Shift worker 52 33 15 0 0 0 0 85 0 10
2017 Non-shift worker 29 36 17 10 2 6 0 69 13 114

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 71 0 0 0 0 0 100 0 17
2020 Non-shift worker 39 44 10 5 2 1 0 83 7 132
2017 Shift worker 60 25 8 8 0 0 0 85 8 10
2017 Non-shift worker 43 42 10 5 0 1 0 85 5 115
2014 Shift worker 36 46 18 0 0 0 0 82 0 11
2014 Non-shift worker 46 38 10 2 1 1 1 86 3 137

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 41 12 12 0 6 0 75 12 17
2020 Non-shift worker 37 33 15 8 2 5 0 73 11 132
2017 Shift worker 44 41 8 8 0 0 0 85 8 10
2017 Non-shift worker 47 31 14 4 0 3 1 82 4 114
2014 Shift worker 36 38 18 9 0 0 0 73 9 11
2014 Non-shift worker 46 35 10 4 1 2 1 85 5 137

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 18 12 29 0 12 0 53 33 17
2020 Non-shift worker 18 28 24 14 3 11 2 54 19 131

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 47 12 6 0 0 0 82 6 17
2020 Non-shift worker 44 36 9 5 1 4 2 85 6 132

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 35 0 0 0 0 0 100 0 17
2020 Non-shift worker 61 30 5 3 1 0 0 91 4 132
2017 Shift worker 44 49 0 0 8 0 0 92 8 10
2017 Non-shift worker 49 40 6 4 2 0 0 89 5 115
2014 Shift worker 27 63 9 0 0 0 0 91 0 11
2014 Non-shift worker 60 30 5 4 0 0 0 90 4 137

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 53 6 0 0 0 0 94 0 17
2020 Non-shift worker 54 30 8 5 3 0 0 84 8 131
2017 Shift worker 44 49 0 0 8 0 0 92 8 10
2017 Non-shift worker 48 27 16 5 4 1 0 75 9 115
2014 Shift worker 36 27 28 0 9 0 0 63 9 11
2014 Non-shift worker 47 31 11 5 4 1 0 79 10 137

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 56 6 0 0 0 0 94 0 16
2020 Non-shift worker 51 32 7 8 2 0 0 83 10 131
2017 Shift worker 44 40 9 0 8 0 0 84 8 10
2017 Non-shift worker 41 35 15 5 5 0 0 76 9 115
2014 Shift worker 36 46 9 0 9 0 0 82 9 11
2014 Non-shift worker 46 30 14 7 2 1 0 77 10 137

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 29 18 12 6 0 0 64 18 17
2020 Non-shift worker 41 26 16 7 7 2 2 69 14 132
2017 Shift worker 44 34 15 8 0 0 0 77 8 10
2017 Non-shift worker 30 30 20 6 12 2 0 62 18 115
2014 Shift worker 36 18 0 28 9 9 0 59 41 11
2014 Non-shift worker 38 21 19 14 6 2 1 60 20 137
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 24 35 41 17
2020 Non-shift worker 30 36 33 132
2017 Shift worker 15 15 69 10
2017 Non-shift worker 38 34 28 115
2014 Shift worker 55 0 45 11
2014 Non-shift worker 33 36 31 137

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 9 12 64 4 9 2 46
2014 Non-shift worker 27 7 49 7 9999 11 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 18 6 6 0 47 18 67 17 17
2020 Non-shift worker 12 11 17 1 2 51 6 54 5 132
2017 Shift worker 8 26 17 0 8 34 8 57 13 10
2017 Non-shift worker 18 15 17 7 2 28 13 57 15 115
2014 Shift worker 0 8 44 0 9 28 9 13 15 11
2014 Non-shift worker 16 15 18 6 3 30 11 53 16 137

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 36 29 6 0 18 0 57 7 17
2020 Non-shift worker 27 37 15 5 2 14 0 74 8 132
2017 Shift worker 8 62 15 0 8 0 8 75 8 10
2017 Non-shift worker 37 32 13 5 1 10 2 78 6 114
2014 Shift worker 9 27 45 0 9 9 0 40 10 11
2014 Non-shift worker 30 30 19 7 1 11 2 69 10 137
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 18 12 6 0 59 0 57 14 17
2020 Non-shift worker 14 8 14 1 0 57 6 60 2 131
2017 Shift worker 8 10 8 8 8 34 26 43 38 10
2017 Non-shift worker 19 15 16 2 1 31 16 64 6 114
2014 Shift worker 0 18 28 0 0 36 19 39 0 11
2014 Non-shift worker 18 12 17 1 2 38 12 60 7 137

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 36 29 12 0 12 0 54 13 17
2020 Non-shift worker 29 30 17 5 2 17 0 72 7 132
2017 Shift worker 8 36 15 8 8 0 26 59 21 10
2017 Non-shift worker 37 31 14 2 0 12 5 81 2 114
2014 Shift worker 18 27 28 0 0 27 0 62 0 11
2014 Non-shift worker 38 27 17 1 1 13 2 77 3 137
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 24 12 23 12 0 0 53 35 17
2020 Non-shift worker 54 23 8 8 5 0 3 79 12 132

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 24 35 0 0 0 0 65 0 17
2020 Non-shift worker 59 21 12 2 5 1 1 81 7 130
2017 Shift worker 8 26 15 8 44 0 0 34 51 10
2017 Non-shift worker 24 30 23 12 9 0 2 56 21 113

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 24 18 12 18 0 0 53 29 17
2020 Non-shift worker 20 28 24 17 10 0 2 48 27 132
2017 Shift worker 8 17 26 24 26 0 0 25 49 10
2017 Non-shift worker 18 29 26 13 13 0 1 48 26 113

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 30 12 12 12 0 6 63 25 17
2020 Non-shift worker 28 37 18 11 4 0 2 66 15 131
2017 Non-shift worker 26 29 21 13 7 0 3 57 21 113

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 24 12 23 6 0 6 56 31 17
2020 Non-shift worker 24 24 24 13 15 1 0 48 28 130
2017 Shift worker 10 33 0 23 34 0 0 43 57 10
2017 Non-shift worker 18 29 24 11 17 1 0 47 28 115

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 30 12 0 6 0 0 82 6 17
2020 Non-shift worker 48 32 8 6 2 1 4 84 8 131
2017 Shift worker 51 0 16 8 0 0 26 68 10 10
2017 Non-shift worker 45 27 10 5 3 0 9 80 9 114

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 47 6 0 18 0 0 76 18 17
2020 Non-shift worker 40 28 16 8 7 1 1 69 15 131
2017 Shift worker 15 43 9 15 18 0 0 58 33 10
2017 Non-shift worker 31 37 19 6 7 0 1 68 13 114

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 0 24 18 0 0 18 50 21 17
2020 Non-shift worker 39 26 17 8 8 0 2 67 16 132

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 30 18 23 0 0 6 56 25 17
2020 Non-shift worker 39 27 21 8 3 0 2 67 12 131
2017 Shift worker 33 34 18 15 0 0 0 67 15 10
2017 Non-shift worker 28 32 23 11 3 1 2 62 14 114

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 29 24 6 6 0 6 62 12 17
2020 Non-shift worker 34 29 23 8 4 0 2 64 12 132
2017 Shift worker 15 44 8 18 15 0 0 59 33 10
2017 Non-shift worker 28 35 21 10 4 0 2 64 14 114

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 24 6 0 0 0 70 6 17
2020 Non-shift worker 39 33 12 11 4 0 2 73 15 132
2017 Shift worker 16 35 26 15 0 0 8 56 17 10
2017 Non-shift worker 33 34 20 5 6 0 2 67 12 114

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 35 12 0 0 0 6 88 0 17
2020 Non-shift worker 50 27 12 5 3 0 2 79 9 131

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 29 18 24 12 0 0 47 36 17
2020 Non-shift worker 36 34 19 3 6 0 2 72 9 132

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 24 12 24 0 0 6 63 25 17
2020 Non-shift worker 35 31 23 5 4 0 2 67 9 132
2017 Shift worker 17 42 0 33 8 0 0 59 41 10
2017 Non-shift worker 40 27 15 8 6 1 3 70 15 114

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 13 37 13 0 0 6 47 13 16
2020 Non-shift worker 60 21 11 2 2 0 2 84 5 131
2017 Shift worker 69 0 8 8 15 0 0 69 23 10
2017 Non-shift worker 66 14 8 8 2 0 1 81 11 115

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 18 12 12 0 0 0 76 12 17
2020 Non-shift worker 63 23 10 2 1 0 2 87 3 131

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 12 18 0 0 0 12 80 0 17
2020 Non-shift worker 80 10 2 0 2 1 5 96 2 132

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 88 6 6 0 0 0 0 94 0 16
2020 Non-shift worker 85 8 5 1 0 0 2 95 1 131
2017 Shift worker 52 26 8 8 8 0 0 77 15 10
2017 Non-shift worker 50 28 10 4 4 0 4 81 8 115

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 6 12 12 0 0 0 77 12 17
2020 Non-shift worker 68 20 8 1 0 0 3 91 1 131
2017 Shift worker 52 15 18 15 0 0 0 67 15 10
2017 Non-shift worker 60 17 13 5 1 1 3 80 6 115

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 18 6 6 0 0 0 88 6 17
2020 Non-shift worker 69 12 10 2 3 0 4 85 5 130
2017 Non-shift worker 52 13 7 2 1 0 26 88 3 115

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 18 0 0 0 0 18 100 0 17
2020 Non-shift worker 67 11 6 2 1 0 14 90 3 132
2017 Non-shift worker 78 12 3 2 0 0 5 95 2 114

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 18 6 0 6 0 0 88 6 17
2020 Non-shift worker 75 18 4 2 0 0 2 95 2 131
2017 Non-shift worker 76 11 2 4 3 0 4 91 7 115

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 6 18 6 0 0 70 24 17
2020 Non-shift worker 78 9 2 4 3 1 3 90 7 131
2017 Non-shift worker 51 34 8 4 0 0 2 88 4 114

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 29 0 18 12 0 6 69 31 17
2020 Non-shift worker 53 27 11 5 2 1 2 83 6 129

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 47 24 6 6 0 6 63 12 17
2020 Non-shift worker 29 45 18 5 2 0 1 75 7 132

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 18 35 29 12 6 0 0 53 18 17
2020 Non-shift worker 20 37 27 12 3 0 0 58 15 132
2017 Shift worker 15 28 42 15 0 0 0 43 15 10
2017 Non-shift worker 13 35 34 14 4 0 1 48 18 115

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 18 35 18 6 0 0 24 41 17
2020 Non-shift worker 7 16 33 28 17 0 0 45 23 132
2017 Shift worker 0 26 40 26 8 0 0 34 26 10
2017 Non-shift worker 5 15 30 24 25 0 1 49 21 114

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 35 12 12 6 0 0 71 18 17
2020 Non-shift worker 43 34 14 5 3 0 1 78 8 132
2017 Shift worker 26 59 8 8 0 0 0 85 8 10
2017 Non-shift worker 51 39 6 3 2 0 0 89 5 115

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 47 18 6 6 0 0 71 12 17
2020 Non-shift worker 37 29 18 11 4 0 1 67 15 131

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 41 6 6 0 0 0 88 6 17
2020 Non-shift worker 45 30 9 8 5 1 2 77 14 132

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 29 6 0 0 0 6 94 0 17
2020 Non-shift worker 53 29 7 5 4 1 2 84 9 131

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 35 18 6 6 0 0 71 12 17
2020 Non-shift worker 41 37 12 5 4 0 1 79 9 132
2017 Shift worker 26 52 15 0 8 0 0 77 8 10
2017 Non-shift worker 29 41 16 11 3 0 0 70 14 115

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 53 6 12 0 0 0 82 12 17
2020 Non-shift worker 50 36 8 5 2 0 0 86 7 132

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 41 6 12 6 0 0 77 18 17
2020 Non-shift worker 43 37 9 7 3 1 0 81 10 132

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 29 12 12 6 0 6 69 19 17
2020 Non-shift worker 50 34 11 2 2 0 1 85 5 130

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 41 12 6 0 0 6 81 6 17
2020 Non-shift worker 55 33 8 2 1 0 2 89 3 132

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 100 0 0 0 0 0 0 100 0 16
2020 Non-shift worker 90 9 1 0 0 0 0 99 0 132

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 41 6 12 0 6 0 81 13 17
2020 Non-shift worker 52 37 3 3 2 3 1 92 5 131

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 41 0 6 0 0 0 94 6 17
2020 Non-shift worker 55 34 3 5 2 1 1 91 6 131

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 35 6 12 0 0 0 82 12 17
2020 Non-shift worker 62 29 5 1 2 1 0 92 3 131

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Non-shift worker 29 42 16 7 3 3 0 74 10 40
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 5 95 131

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 18 82 17
2020 Non-shift worker 16 84 131
2017 Non-shift worker 13 87 115
2014 Shift worker 0 100 11
2014 Non-shift worker 24 76 137

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 80 20 16
2014 Non-shift worker 82 18 32

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-shift worker 54 31 7 0 7 0 0 85 7 13
2014 Non-shift worker 53 29 4 15 0 0 0 82 15 26

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 35 0 0 0 0 0 100 0 17
2020 Non-shift worker 55 32 4 4 2 1 3 91 5 132
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 76 12 0 87 13 17
2020 Non-shift worker 17 67 14 2 79 21 132

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 18 0 0 6 0 29 92 8 17
2020 Non-shift worker 47 16 13 5 8 1 11 71 14 131
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