2020 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 112. In which province or territory do you work?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 47 6 19 3 0 0 72 22 168
2020 Ontario (excluding National Capital Region) 26 39 0 35 0 0 0 65 35 12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 15 4 5 1 0 0 90 6 166
2020 Ontario (excluding National Capital Region) 91 0 0 9 0 0 0 91 9 12
2017 National Capital Region 63 30 3 3 1 0 0 93 4 120
2014 National Capital Region 76 15 4 2 1 2 0 94 3 158

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 39 10 12 3 0 1 75 15 166
2020 Ontario (excluding National Capital Region) 41 34 0 25 0 0 0 75 25 12
2019 National Capital Region 50 37 5 7 1 0 0 87 7 130
2017 National Capital Region 46 42 1 7 4 0 0 88 11 120
2014 National Capital Region 54 36 2 5 2 1 0 91 7 158

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 36 13 8 3 0 2 76 11 167
2020 Ontario (excluding National Capital Region) 44 28 18 10 0 0 0 73 10 12
2019 National Capital Region 44 39 7 8 2 0 0 83 10 130
2018 National Capital Region 39 42 6 10 2 1 1 82 13 121
2017 National Capital Region 37 39 15 7 3 0 0 76 10 120
2014 National Capital Region 50 35 6 5 3 1 1 86 7 158

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 28 14 6 2 0 0 77 9 167
2020 Ontario (excluding National Capital Region) 66 9 9 10 0 6 0 80 10 12
2019 National Capital Region 54 34 8 3 1 0 0 88 4 127
2017 National Capital Region 57 34 5 2 3 0 0 90 5 120
2014 National Capital Region 59 32 3 5 1 1 0 91 6 158

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 32 9 8 2 1 1 81 10 167
2020 Ontario (excluding National Capital Region) 60 16 6 18 0 0 0 76 18 12
2019 National Capital Region 62 24 6 4 2 0 1 88 6 129
2018 National Capital Region 60 22 6 9 1 2 1 84 10 122
2017 National Capital Region 52 26 12 8 1 0 1 79 9 119
2014 National Capital Region 62 24 5 6 2 1 0 87 8 158

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 29 9 4 2 0 0 84 6 168
2020 Ontario (excluding National Capital Region) 60 31 0 9 0 0 0 91 9 12
2019 National Capital Region 52 35 8 4 1 0 0 87 5 130
2018 National Capital Region 47 41 4 4 3 0 0 88 7 122
2017 National Capital Region 42 42 8 3 5 0 0 83 9 120
2014 National Capital Region 54 32 7 7 1 0 0 86 7 158

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 33 9 8 2 0 0 81 11 167
2020 Ontario (excluding National Capital Region) 29 34 22 15 0 0 0 63 15 12
2019 National Capital Region 45 34 13 7 2 0 0 78 9 130
2018 National Capital Region 44 33 9 8 5 1 0 77 13 122
2017 National Capital Region 38 39 11 8 3 0 1 78 11 120
2014 National Capital Region 48 30 10 7 5 0 0 78 12 158

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 41 9 11 2 0 0 78 13 167
2020 Ontario (excluding National Capital Region) 29 37 19 0 6 0 9 73 7 12
2019 National Capital Region 39 42 8 8 2 0 0 81 11 130
2018 National Capital Region 35 40 10 14 1 1 0 76 15 122
2017 National Capital Region 35 41 10 8 3 0 2 78 12 120

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 29 6 2 1 0 0 90 4 166
2020 Ontario (excluding National Capital Region) 60 23 9 0 9 0 0 82 9 12
2019 National Capital Region 57 34 6 1 2 0 0 91 3 130
2018 National Capital Region 61 29 6 2 2 1 0 91 3 121
2017 National Capital Region 49 38 7 5 2 0 0 87 6 120
2014 National Capital Region 56 34 7 2 1 0 0 90 3 158

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 31 8 7 7 0 0 78 14 166
2020 Ontario (excluding National Capital Region) 38 25 13 24 0 0 0 63 24 12
2019 National Capital Region 51 32 10 4 4 0 0 83 8 130
2018 National Capital Region 48 36 7 4 5 0 0 84 9 121
2017 National Capital Region 40 35 13 6 6 0 0 75 12 120

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 24 7 3 2 0 0 88 5 166
2020 Ontario (excluding National Capital Region) 60 23 0 18 0 0 0 82 18 12
2019 National Capital Region 64 27 7 1 1 0 0 91 2 127
2018 National Capital Region 60 32 6 1 1 0 0 93 2 121
2017 National Capital Region 56 32 7 3 2 0 0 88 5 120
2014 National Capital Region 69 23 4 4 0 0 0 92 4 158

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 28 8 8 4 2 0 79 13 165
2020 Ontario (excluding National Capital Region) 38 28 10 6 9 9 0 73 17 12
2019 National Capital Region 45 38 8 7 2 0 0 83 9 128
2018 National Capital Region 50 34 3 7 4 1 0 86 11 121
2017 National Capital Region 41 37 11 7 4 0 0 78 11 120
2014 National Capital Region 45 33 14 3 4 1 0 79 7 158

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 53 28 11 4 3 1 0 82 6 167
2020 Ontario (excluding National Capital Region) 63 6 22 9 0 0 0 69 9 12
2019 National Capital Region 54 32 10 2 1 0 0 86 4 130
2018 National Capital Region 55 29 9 5 1 0 0 84 6 120
2017 National Capital Region 41 41 7 4 5 0 1 84 9 120
2014 National Capital Region 51 25 12 7 4 1 0 77 11 158

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 43 8 6 3 1 0 84 9 167
2020 Ontario (excluding National Capital Region) 44 32 15 9 0 0 0 76 9 12
2019 National Capital Region 45 38 13 3 2 0 0 82 5 130
2018 National Capital Region 44 39 7 8 2 1 0 83 10 120
2017 National Capital Region 33 44 13 6 4 0 0 77 10 120
2014 National Capital Region 51 36 6 3 2 1 0 88 5 157

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 30 7 4 2 0 0 87 6 168
2020 Ontario (excluding National Capital Region) 63 19 9 9 0 0 0 82 9 12
2019 National Capital Region 50 39 7 2 1 0 0 90 4 130
2018 National Capital Region 56 31 7 4 2 0 0 87 6 121
2017 National Capital Region 49 34 7 4 4 1 0 85 8 119
2014 National Capital Region 60 27 8 4 1 0 0 87 5 158

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 35 21 11 8 0 1 59 19 167
2020 Ontario (excluding National Capital Region) 26 52 6 6 9 0 0 78 15 12
2019 National Capital Region 39 29 16 9 7 0 0 68 15 130
2018 National Capital Region 34 33 17 8 6 1 1 68 15 122
2017 National Capital Region 28 40 15 8 7 1 1 70 15 120
2014 National Capital Region 46 30 14 5 4 1 1 77 9 158

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 5 18 35 29 10 1 1 40 24 167
2020 Ontario (excluding National Capital Region) 15 15 25 35 10 0 0 44 31 12
2019 National Capital Region 6 19 36 26 12 0 0 39 26 130
2018 National Capital Region 6 28 27 21 14 1 2 36 36 122
2017 National Capital Region 14 28 33 12 9 2 2 22 44 120
2014 National Capital Region 3 18 36 26 16 1 1 43 21 157

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 5 15 20 29 28 1 3 59 20 167
2020 Ontario (excluding National Capital Region) 0 24 16 22 38 0 0 60 24 12
2019 National Capital Region 4 10 26 33 27 0 0 60 14 129
2018 National Capital Region 4 17 31 25 19 3 1 46 22 122
2017 National Capital Region 11 11 27 29 17 1 4 48 23 120
2014 National Capital Region 3 6 20 35 28 2 4 68 11 158

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 7 38 24 20 2 3 46 14 166
2020 Ontario (excluding National Capital Region) 9 0 22 15 29 16 9 59 12 12
2019 National Capital Region 5 14 25 36 19 2 0 55 19 128
2018 National Capital Region 2 12 33 31 19 4 0 52 14 121
2017 National Capital Region 5 17 33 27 13 2 4 42 23 120
2014 National Capital Region 5 13 28 25 25 1 3 52 19 158

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 4 6 32 36 20 1 1 57 11 167
2020 Ontario (excluding National Capital Region) 0 15 0 29 56 0 0 85 15 12
2019 National Capital Region 1 5 23 42 29 0 1 71 6 130
2018 National Capital Region 3 8 25 32 28 3 1 63 11 121
2017 National Capital Region 3 10 33 27 22 1 4 51 14 120
2014 National Capital Region 1 7 25 43 21 1 2 66 8 156

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 10 21 25 21 18 1 4 41 33 167
2020 Ontario (excluding National Capital Region) 6 15 31 9 29 9 0 42 24 12
2019 National Capital Region 13 18 29 23 15 2 2 39 31 130
2018 National Capital Region 17 20 25 21 14 2 1 36 38 121
2017 National Capital Region 18 29 22 11 16 1 3 28 50 120
2014 National Capital Region 6 19 30 24 17 1 3 43 26 158

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 7 18 23 23 17 5 7 46 29 164
2020 Ontario (excluding National Capital Region) 0 9 13 6 57 6 9 74 10 12
2019 National Capital Region 5 10 27 28 28 2 0 57 15 130
2018 National Capital Region 4 12 24 36 18 4 1 57 18 122
2017 National Capital Region 7 14 22 30 19 3 5 53 23 119
2014 National Capital Region 1 8 19 34 31 3 4 70 10 158

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 2 11 33 30 21 1 3 53 13 166
2020 Ontario (excluding National Capital Region) 0 6 40 0 28 16 9 38 9 12
2019 National Capital Region 5 10 36 27 19 3 0 48 15 130
2018 National Capital Region 3 13 37 26 18 3 1 46 16 122
2017 National Capital Region 4 17 34 23 17 1 3 42 22 120
2014 National Capital Region 5 9 33 29 22 1 2 52 15 158

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 14 32 33 15 5 0 1 21 46 166
2020 Ontario (excluding National Capital Region) 10 19 38 16 18 0 0 34 28 12
2019 National Capital Region 10 19 34 19 18 0 0 37 29 130
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 22 17 7 4 5 6 68 12 167
2020 Ontario (excluding National Capital Region) 29 33 16 15 0 6 0 66 16 12
2019 National Capital Region 38 30 10 13 2 3 5 74 15 130
2018 National Capital Region 34 23 14 11 6 8 3 65 20 121
2017 National Capital Region 26 28 18 16 5 6 2 58 23 120
2014 National Capital Region 41 27 11 6 9 3 3 72 16 158

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 25 6 8 2 0 0 83 11 166
2020 Ontario (excluding National Capital Region) 47 23 6 15 0 9 0 76 17 12
2019 National Capital Region 52 35 4 6 2 1 0 87 9 130
2018 National Capital Region 53 25 11 9 2 1 0 79 11 121
2017 National Capital Region 44 31 10 8 5 1 0 76 14 120
2014 National Capital Region 56 25 4 8 5 1 1 83 13 158

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 68 25 3 4 0 0 0 93 4 165
2020 Ontario (excluding National Capital Region) 60 25 9 0 6 0 0 85 6 12
2019 National Capital Region 66 25 3 5 1 0 0 91 6 128
2018 National Capital Region 60 26 10 2 1 1 0 87 3 122
2017 National Capital Region 43 44 8 3 2 0 0 87 5 119
2014 National Capital Region 56 35 3 5 1 0 0 91 5 158

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 30 8 3 2 1 0 87 5 167
2020 Ontario (excluding National Capital Region) 38 38 0 15 0 9 0 83 17 12
2019 National Capital Region 56 34 4 2 1 2 0 92 4 130
2018 National Capital Region 54 34 6 3 2 1 0 89 6 122

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 25 4 3 4 4 2 88 8 167
2020 Ontario (excluding National Capital Region) 63 28 0 0 0 9 0 100 0 12
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 20 13 3 1 1 3 83 4 167
2020 Ontario (excluding National Capital Region) 39 46 0 9 6 0 0 85 15 12
2019 National Capital Region 60 24 10 2 1 1 3 87 3 130

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 32 5 6 1 0 1 87 8 166
2020 Ontario (excluding National Capital Region) 37 16 40 0 6 0 0 53 6 12
2019 National Capital Region 50 37 8 4 0 0 1 88 4 130
2018 National Capital Region 51 33 8 2 3 2 1 86 6 122
2017 National Capital Region 44 37 8 4 5 0 1 82 9 120
2014 National Capital Region 55 22 11 7 4 1 1 77 11 158

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 24 8 6 1 2 1 84 8 166
2020 Ontario (excluding National Capital Region) 47 19 13 15 0 6 0 70 16 12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 25 9 5 2 2 1 84 7 167
2020 Ontario (excluding National Capital Region) 28 38 0 24 10 0 0 66 34 12
2019 National Capital Region 53 31 11 4 0 0 1 85 4 129
2018 National Capital Region 55 32 5 6 1 1 1 88 7 122
2017 National Capital Region 44 37 8 6 3 1 1 83 9 119
2014 National Capital Region 51 34 8 3 3 1 1 86 6 158

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 44 56 168
2020 Ontario (excluding National Capital Region) 25 75 12

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 16 8 1 0 5 8 90 1 167
2020 Ontario (excluding National Capital Region) 63 6 0 9 0 22 0 89 11 12

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 66 23 9 1 0 0 1 90 2 167
2020 Ontario (excluding National Capital Region) 47 13 6 27 6 0 0 60 34 12
2019 National Capital Region 61 25 9 3 1 0 1 87 4 130
2018 National Capital Region 62 24 9 3 1 1 1 87 3 122
2017 National Capital Region 58 23 11 3 4 0 1 82 7 119
2014 National Capital Region 62 21 6 6 3 1 1 85 9 158
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 53 23 8 4 4 7 0 83 9 166
2020 Ontario (excluding National Capital Region) 57 13 0 9 0 22 0 89 11 12
2019 National Capital Region 48 28 11 8 3 1 0 77 12 130
2018 National Capital Region 46 30 15 3 3 3 0 79 6 122
2017 National Capital Region 32 36 16 9 4 3 0 70 13 120
2014 National Capital Region 45 33 10 6 5 2 0 79 11 158

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 27 10 4 4 4 0 81 8 166
2020 Ontario (excluding National Capital Region) 57 13 22 0 0 9 0 76 0 12
2019 National Capital Region 43 30 13 10 3 1 0 73 13 128
2018 National Capital Region 33 38 13 9 2 3 1 74 12 121
2017 National Capital Region 24 36 17 15 8 1 0 61 22 120
2014 National Capital Region 43 33 9 10 4 1 0 77 14 158

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 34 12 8 3 5 0 76 11 165
2020 Ontario (excluding National Capital Region) 38 31 15 0 0 15 0 82 0 12
2019 National Capital Region 29 36 17 11 4 4 0 67 16 130
2018 National Capital Region 23 31 24 15 1 5 1 57 17 121
2017 National Capital Region 15 37 13 23 6 6 0 55 31 120
2014 National Capital Region 31 36 13 12 3 4 0 70 16 158

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 37 32 12 11 3 3 0 73 14 164
2020 Ontario (excluding National Capital Region) 19 56 15 0 0 9 0 83 0 12
2019 National Capital Region 29 31 17 15 6 1 0 61 22 130
2018 National Capital Region 22 34 19 15 5 4 1 59 22 122
2017 National Capital Region 17 38 14 21 7 2 0 57 29 119
2014 National Capital Region 33 42 13 6 4 1 0 76 10 158

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 21 12 2 1 2 0 84 3 167
2020 Ontario (excluding National Capital Region) 75 15 10 0 0 0 0 90 0 12
2019 National Capital Region 59 31 9 1 1 0 0 90 2 130
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 36 7 3 0 1 0 89 4 165
2020 Ontario (excluding National Capital Region) 47 23 15 0 6 9 0 76 7 12
2019 National Capital Region 37 46 6 10 1 0 0 83 10 129
2018 National Capital Region 31 44 12 9 2 1 0 77 11 122
2017 National Capital Region 31 46 11 10 3 0 0 76 13 120
2014 National Capital Region 56 32 12 0 1 0 0 87 1 158

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 31 18 12 1 5 1 67 14 166
2020 Ontario (excluding National Capital Region) 38 19 22 6 0 6 9 67 8 12
2019 National Capital Region 28 31 15 18 4 3 0 61 23 129

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 32 11 7 6 3 2 74 14 166
2020 Ontario (excluding National Capital Region) 28 47 0 10 6 9 0 82 18 12
2019 National Capital Region 46 31 7 12 0 1 2 80 12 128
2018 National Capital Region 38 29 16 9 3 2 3 71 13 121
2017 National Capital Region 39 31 13 12 2 2 1 72 14 120
2014 National Capital Region 58 25 9 3 1 3 1 86 5 158

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 31 10 6 1 2 0 82 7 164
2020 Ontario (excluding National Capital Region) 47 35 9 0 0 9 0 90 0 12
2019 National Capital Region 46 36 11 4 1 1 1 84 5 130
2018 National Capital Region 37 40 16 4 1 2 0 78 5 119

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 24 11 8 9 12 6 66 20 165
2020 Ontario (excluding National Capital Region) 47 13 0 9 0 23 9 87 13 12
2019 National Capital Region 29 26 14 9 6 11 4 66 18 130
2018 National Capital Region 27 25 20 8 4 11 6 62 14 122
2017 National Capital Region 22 22 23 9 6 14 4 54 18 120
2014 National Capital Region 27 29 10 12 9 9 4 65 24 158

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 33 14 12 4 6 1 67 17 167
2020 Ontario (excluding National Capital Region) 42 17 17 14 0 11 0 65 16 11
2019 National Capital Region 30 32 17 11 7 2 1 64 18 130
2018 National Capital Region 33 28 15 14 5 3 1 64 20 121
2017 National Capital Region 29 39 14 11 6 1 0 69 17 119
2014 National Capital Region 38 36 12 6 5 4 1 76 11 158

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 23 14 15 9 4 4 58 27 167
2020 Ontario (excluding National Capital Region) 10 47 22 15 6 0 0 57 22 12
2019 National Capital Region 24 25 14 18 13 2 4 52 33 129
2018 National Capital Region 20 13 18 28 10 6 6 37 42 121
2017 National Capital Region 11 28 20 13 18 5 5 43 34 120
2014 National Capital Region 19 21 16 22 16 5 1 43 40 158

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 20 14 7 1 2 5 76 9 166
2020 Ontario (excluding National Capital Region) 34 6 22 19 0 0 19 49 24 12
2019 National Capital Region 60 22 9 4 1 0 4 85 5 130

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 20 15 3 1 3 4 80 5 165
2020 Ontario (excluding National Capital Region) 25 31 27 6 0 10 0 63 7 12
2019 National Capital Region 61 18 8 9 0 2 3 82 9 128

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 81 4 5 2 3 1 4 90 5 164
2020 Ontario (excluding National Capital Region) 82 9 0 0 0 9 0 100 0 12
2019 National Capital Region 83 6 1 1 2 2 5 96 3 129

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 71 13 5 3 0 1 6 92 3 164
2020 Ontario (excluding National Capital Region) 79 11 0 0 0 0 11 100 0 11
2019 National Capital Region 88 3 2 0 0 1 6 98 0 129

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 32 12 3 2 5 0 82 5 167
2020 Ontario (excluding National Capital Region) 29 34 6 22 0 9 0 69 24 12
2019 National Capital Region 33 45 15 3 1 3 0 80 4 128
2018 National Capital Region 39 34 15 7 2 4 0 76 9 121
2017 National Capital Region 28 40 13 12 4 2 0 70 16 120

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 29 7 5 1 2 0 87 7 166
2020 Ontario (excluding National Capital Region) 47 38 6 0 0 9 0 93 0 12
2019 National Capital Region 59 32 5 3 0 1 0 92 3 126
2018 National Capital Region 61 22 8 5 1 2 2 86 6 121
2017 National Capital Region 55 35 5 3 1 1 0 91 5 119
2014 National Capital Region 70 23 3 3 1 1 0 93 4 158

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 26 9 6 4 6 0 80 10 166
2020 Ontario (excluding National Capital Region) 62 13 6 0 0 10 9 92 0 12
2019 National Capital Region 57 30 6 2 3 2 1 89 5 128
2018 National Capital Region 63 23 6 6 1 1 0 88 7 120
2017 National Capital Region 57 30 5 4 3 2 0 88 7 120
2014 National Capital Region 72 20 3 3 1 2 0 94 3 158

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 23 12 2 3 5 0 82 5 166
2020 Ontario (excluding National Capital Region) 75 6 9 0 0 10 0 90 0 12

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 25 6 3 5 1 5 85 9 166
2020 Ontario (excluding National Capital Region) 61 24 9 6 0 0 0 85 6 12

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 16 3 4 2 1 0 91 5 164
2020 Ontario (excluding National Capital Region) 69 6 15 9 0 0 0 76 9 12
2019 National Capital Region 69 24 3 2 0 1 0 94 2 129
2018 National Capital Region 67 23 6 3 1 0 0 90 4 121
2017 National Capital Region 59 34 4 2 2 0 0 92 4 120
2014 National Capital Region 68 23 5 2 1 1 0 92 3 158

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 66 20 8 2 4 1 0 86 6 167
2020 Ontario (excluding National Capital Region) 69 13 9 9 0 0 0 82 9 12
2019 National Capital Region 59 23 13 5 1 0 0 82 5 129
2018 National Capital Region 55 27 11 4 2 1 0 83 6 121
2017 National Capital Region 49 26 17 4 5 1 0 75 8 120
2014 National Capital Region 62 24 7 5 1 1 0 87 6 158

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 26 6 3 4 0 0 87 7 166
2020 Ontario (excluding National Capital Region) 69 13 9 9 0 0 0 82 9 12
2019 National Capital Region 58 28 6 6 2 0 0 86 8 129
2018 National Capital Region 54 33 6 4 2 0 0 87 7 121
2017 National Capital Region 46 30 13 6 5 1 0 76 11 120
2014 National Capital Region 60 26 7 7 1 1 0 86 7 158

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 21 9 6 4 1 0 81 10 167
2020 Ontario (excluding National Capital Region) 57 7 19 17 0 0 0 64 17 11
2019 National Capital Region 52 21 15 7 4 1 0 73 11 130
2018 National Capital Region 50 22 14 8 3 3 0 74 12 121
2017 National Capital Region 40 23 15 9 10 3 0 65 19 120
2014 National Capital Region 56 15 13 9 3 3 1 74 12 158
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 National Capital Region 18 53 29 167
2020 Ontario (excluding National Capital Region) 22 44 35 12
2019 National Capital Region 15 41 44 129
2018 National Capital Region 16 41 44 122
2017 National Capital Region 30 41 29 119
2014 National Capital Region 18 44 38 157

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 National Capital Region 14 21 43 4 10 8 30
2019 National Capital Region 23 5 47 0 13 12 18
2018 National Capital Region 26 6 36 0 5 28 19
2017 National Capital Region 18 11 49 0 7 16 35
2014 National Capital Region 27 17 49 4 9999 3 28
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 7 93 167
2019 National Capital Region 7 93 130
2018 National Capital Region 5 95 121

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 11 13 4 4 31 11 66 12 167
2020 Ontario (excluding National Capital Region) 19 6 0 9 0 39 27 74 26 12
2019 National Capital Region 29 9 19 5 3 27 7 58 12 129
2018 National Capital Region 25 17 12 3 4 31 8 69 12 121
2017 National Capital Region 25 24 13 6 3 22 7 69 14 120
2014 National Capital Region 37 15 8 6 6 22 6 72 16 158

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 21 10 3 3 10 1 82 6 167
2020 Ontario (excluding National Capital Region) 44 16 6 9 0 16 9 80 12 12
2019 National Capital Region 51 20 13 6 2 6 2 77 9 129
2018 National Capital Region 47 26 14 4 2 8 0 79 6 121
2017 National Capital Region 36 40 9 4 3 8 0 83 8 120
2014 National Capital Region 56 25 7 4 4 4 0 84 8 158
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 6 94 167
2019 National Capital Region 5 95 130
2018 National Capital Region 4 96 122

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 13 12 3 4 25 7 72 11 167
2020 Ontario (excluding National Capital Region) 37 9 13 0 0 23 19 78 0 12
2019 National Capital Region 34 10 18 2 3 27 6 66 7 130
2018 National Capital Region 39 11 15 2 1 27 6 74 4 122
2017 National Capital Region 36 15 15 2 1 23 8 74 5 120
2014 National Capital Region 44 17 9 4 3 17 6 79 9 158

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 20 8 3 3 8 0 86 6 167
2020 Ontario (excluding National Capital Region) 53 15 6 0 0 16 9 91 0 12
2019 National Capital Region 56 19 9 3 2 9 3 84 5 130
2018 National Capital Region 55 29 8 3 0 3 1 88 3 122
2017 National Capital Region 58 23 5 3 1 6 2 89 5 119
2014 National Capital Region 65 21 7 3 1 2 1 88 5 158
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 16 16 7 10 0 2 67 17 167
2020 Ontario (excluding National Capital Region) 48 34 10 9 0 0 0 81 9 12

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 23 14 6 8 0 0 71 15 165
2020 Ontario (excluding National Capital Region) 35 31 27 6 0 0 0 66 6 12
2019 National Capital Region 35 30 20 7 8 0 1 65 15 129
2018 National Capital Region 31 24 19 16 10 0 1 55 26 122
2017 National Capital Region 26 22 16 15 17 1 2 50 33 120

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 27 21 21 12 0 0 45 34 165
2020 Ontario (excluding National Capital Region) 26 25 25 0 15 0 9 56 17 12
2019 National Capital Region 20 27 27 17 9 0 0 47 26 130
2018 National Capital Region 18 28 20 19 14 0 0 46 34 122
2017 National Capital Region 13 30 23 20 13 1 0 44 33 119

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 28 21 8 8 0 1 63 16 166
2020 Ontario (excluding National Capital Region) 61 15 0 0 15 0 9 83 17 12
2019 National Capital Region 41 29 17 8 3 0 1 71 12 129
2018 National Capital Region 34 30 15 13 6 0 2 66 19 122
2017 National Capital Region 26 30 23 16 3 1 1 57 19 120

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 25 19 18 14 2 1 47 33 166
2020 Ontario (excluding National Capital Region) 29 15 16 18 22 0 0 44 39 12
2019 National Capital Region 21 22 23 23 9 1 0 44 32 129
2018 National Capital Region 21 23 17 22 16 0 1 44 39 122
2017 National Capital Region 13 18 29 23 16 1 0 31 40 120

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 22 18 8 7 0 1 67 15 167
2020 Ontario (excluding National Capital Region) 53 22 16 0 9 0 0 75 9 12
2019 National Capital Region 55 22 9 8 2 1 3 80 11 130
2018 National Capital Region 49 26 11 5 4 0 6 79 9 121
2017 National Capital Region 38 24 16 8 2 1 10 70 12 119

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 27 15 16 11 0 1 57 27 167
2020 Ontario (excluding National Capital Region) 25 16 24 28 6 0 0 41 35 12
2019 National Capital Region 36 34 19 7 2 1 0 71 10 129
2018 National Capital Region 35 25 16 15 7 0 3 61 23 121
2017 National Capital Region 24 33 26 9 4 1 3 60 13 120

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 16 16 12 10 0 11 57 25 168
2020 Ontario (excluding National Capital Region) 16 24 9 6 26 0 19 49 40 12

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 30 15 5 4 1 1 75 9 165
2020 Ontario (excluding National Capital Region) 26 25 31 0 9 10 0 56 10 12
2019 National Capital Region 43 36 13 6 1 1 1 80 7 130
2018 National Capital Region 38 33 17 10 1 1 0 72 12 121
2017 National Capital Region 28 30 21 11 5 1 4 61 17 120

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 34 20 6 5 2 1 69 11 167
2020 Ontario (excluding National Capital Region) 29 16 31 18 6 0 0 45 24 12
2019 National Capital Region 29 40 22 6 3 0 1 69 9 129
2018 National Capital Region 28 29 26 13 4 0 0 57 17 121
2017 National Capital Region 22 29 23 16 9 0 1 52 25 120

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 30 15 7 2 1 1 76 9 166
2020 Ontario (excluding National Capital Region) 29 29 18 18 6 0 0 58 24 12
2019 National Capital Region 45 28 16 8 2 0 1 74 10 130
2018 National Capital Region 33 39 18 7 3 0 0 72 10 121
2017 National Capital Region 30 31 18 9 8 0 3 63 18 120

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 21 11 7 3 0 0 79 11 167
2020 Ontario (excluding National Capital Region) 29 25 31 0 15 0 0 54 15 12
2019 National Capital Region 60 22 10 3 4 0 1 83 7 129

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 31 19 12 6 0 0 64 17 167
2020 Ontario (excluding National Capital Region) 10 52 25 13 0 0 0 62 13 12

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 36 28 18 11 5 0 1 65 17 168
2020 Ontario (excluding National Capital Region) 19 48 15 0 9 10 0 73 10 12
2019 National Capital Region 51 28 13 4 3 0 1 79 8 128
2018 National Capital Region 33 36 17 11 3 0 0 69 14 120
2017 National Capital Region 38 28 21 7 3 1 2 68 10 120

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 27 15 5 3 0 1 77 8 167
2020 Ontario (excluding National Capital Region) 48 19 9 9 16 0 0 66 25 12
2019 National Capital Region 69 18 7 4 1 0 2 88 5 130
2018 National Capital Region 64 25 6 2 1 0 1 90 4 118
2017 National Capital Region 61 23 10 2 0 1 2 87 2 120

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 31 21 13 14 0 0 51 28 167
2020 Ontario (excluding National Capital Region) 9 26 39 6 19 0 0 35 26 12

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 68 14 7 2 2 1 5 88 4 165
2020 Ontario (excluding National Capital Region) 66 15 9 0 0 10 0 90 0 12
2019 National Capital Region 83 11 2 1 1 0 3 97 2 129
2018 National Capital Region 79 11 2 4 0 0 4 94 4 121

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 83 6 4 1 4 0 3 91 5 166
2020 Ontario (excluding National Capital Region) 65 16 9 0 9 0 0 81 9 11
2019 National Capital Region 87 5 2 2 3 0 1 93 5 130
2018 National Capital Region 82 7 7 1 0 0 4 92 1 120
2017 National Capital Region 79 9 6 1 1 0 4 91 2 120

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 76 14 6 1 1 0 1 91 3 165
2020 Ontario (excluding National Capital Region) 57 25 9 9 0 0 0 82 9 12
2019 National Capital Region 69 20 6 3 2 0 1 89 4 129
2018 National Capital Region 60 27 6 4 2 0 1 87 7 120
2017 National Capital Region 45 32 15 4 1 0 3 79 5 120

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 13 7 2 2 0 1 90 4 165
2020 Ontario (excluding National Capital Region) 52 9 15 9 15 0 0 61 24 12
2019 National Capital Region 69 16 10 1 2 0 2 86 4 129
2018 National Capital Region 72 15 7 2 2 0 2 88 4 121
2017 National Capital Region 65 22 4 2 2 1 3 91 5 119

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 66 9 5 2 1 0 17 90 4 165
2020 Ontario (excluding National Capital Region) 53 0 27 0 0 0 19 66 0 12
2019 National Capital Region 72 5 6 1 0 0 17 91 2 129
2018 National Capital Region 56 15 4 2 1 1 21 91 4 119
2017 National Capital Region 57 15 3 1 0 0 23 94 2 120

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 69 19 7 2 1 0 2 89 3 167
2020 Ontario (excluding National Capital Region) 44 35 6 6 0 9 0 86 7 12
2019 National Capital Region 69 16 6 2 3 0 4 89 5 130
2018 National Capital Region 64 23 8 2 2 0 2 88 4 121
2017 National Capital Region 62 22 6 4 0 0 6 89 5 119

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 72 18 5 1 3 0 0 91 4 167
2020 Ontario (excluding National Capital Region) 56 0 0 16 19 0 9 62 38 12
2019 National Capital Region 85 7 2 0 2 1 3 96 2 130
2018 National Capital Region 83 8 3 1 2 1 2 93 4 120
2017 National Capital Region 77 9 7 1 1 0 6 91 2 120

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 28 17 4 3 0 1 76 7 167
2020 Ontario (excluding National Capital Region) 19 49 16 6 0 0 9 75 7 12
2019 National Capital Region 61 24 12 1 1 0 1 86 2 129
2018 National Capital Region 43 29 23 3 1 1 0 73 4 121
2017 National Capital Region 44 35 13 4 0 0 4 82 5 120

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 37 24 8 3 0 0 65 11 168
2020 Ontario (excluding National Capital Region) 25 43 26 6 0 0 0 68 6 12

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 15 31 34 15 5 0 0 46 20 167
2020 Ontario (excluding National Capital Region) 0 32 59 0 9 0 0 32 9 12
2019 National Capital Region 18 43 26 11 1 0 1 61 12 130
2018 National Capital Region 15 36 28 14 7 1 0 52 21 122
2017 National Capital Region 4 34 38 18 5 1 0 39 23 120

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 23 30 21 13 0 0 34 35 167
2020 Ontario (excluding National Capital Region) 9 31 40 19 0 0 0 19 40 12
2019 National Capital Region 9 12 36 32 10 0 1 43 21 130
2018 National Capital Region 9 20 35 24 12 1 0 36 29 122
2017 National Capital Region 7 27 33 24 10 0 0 34 34 120

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 34 9 4 2 2 0 85 6 167
2020 Ontario (excluding National Capital Region) 60 31 0 0 0 9 0 100 0 12
2019 National Capital Region 54 30 10 4 0 1 0 85 4 130
2018 National Capital Region 57 35 4 4 0 0 0 92 4 121
2017 National Capital Region 36 41 11 8 3 1 0 78 11 119

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 28 10 7 3 3 0 79 10 167
2020 Ontario (excluding National Capital Region) 50 26 9 9 0 6 0 81 9 12

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 22 11 5 6 0 1 78 11 167
2020 Ontario (excluding National Capital Region) 48 24 6 15 6 0 0 72 22 12

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 65 18 10 2 2 2 1 86 4 167
2020 Ontario (excluding National Capital Region) 41 35 0 17 0 7 0 82 18 11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 32 12 5 3 0 0 80 8 165
2020 Ontario (excluding National Capital Region) 41 35 7 17 0 0 0 76 17 11
2019 National Capital Region 41 37 13 7 1 1 0 78 9 130
2018 National Capital Region 42 31 16 7 2 2 0 74 10 122
2017 National Capital Region 28 38 16 14 4 0 0 65 19 120

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 32 8 3 1 1 1 88 4 166
2020 Ontario (excluding National Capital Region) 48 43 0 9 0 0 0 91 9 12

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 46 33 12 6 1 1 1 80 8 164
2020 Ontario (excluding National Capital Region) 51 34 0 0 0 15 0 100 0 12

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 26 19 3 1 1 3 76 4 166
2020 Ontario (excluding National Capital Region) 56 19 6 9 0 0 9 83 10 12

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 26 10 1 0 1 3 88 1 166
2020 Ontario (excluding National Capital Region) 56 10 10 7 0 17 0 80 9 11

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 77 14 5 0 0 3 1 94 0 166
2020 Ontario (excluding National Capital Region) 85 9 0 0 0 6 0 100 0 12

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 31 7 6 1 3 2 85 8 165
2020 Ontario (excluding National Capital Region) 61 33 6 0 0 0 0 94 0 12

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 23 7 4 4 1 1 85 8 166
2020 Ontario (excluding National Capital Region) 48 22 9 15 6 0 0 69 22 12

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 66 23 6 0 2 2 0 91 3 166
2020 Ontario (excluding National Capital Region) 67 15 9 9 0 0 0 82 9 12

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 32 31 3 2 5 3 60 6 47

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 98 2 47

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 19 21 23 9 0 0 46 33 46
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 13 87 165
2020 Ontario (excluding National Capital Region) 9 91 12

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 25 75 166
2020 Ontario (excluding National Capital Region) 15 85 12
2019 National Capital Region 35 65 130
2017 National Capital Region 36 64 120
2014 National Capital Region 34 66 157

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 60 40 43

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 91 9 43
2019 National Capital Region 94 6 45
2017 National Capital Region 90 10 44
2014 National Capital Region 96 4 53

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 40 5 11 3 0 3 80 15 39
2019 National Capital Region 66 22 4 8 0 0 0 88 8 42
2017 National Capital Region 68 22 0 5 5 0 0 90 10 40
2014 National Capital Region 68 25 2 4 0 0 0 94 4 51

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 65 20 6 4 2 0 3 88 6 165
2020 Ontario (excluding National Capital Region) 48 52 0 0 0 0 0 100 0 12
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 24 58 16 1 71 29 167
2020 Ontario (excluding National Capital Region) 38 34 28 0 47 53 12

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 53 47 40

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 16 20 8 19 0 5 51 28 40

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 8 11 19 21 2 28 28 57 40

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 16 8 8 7 1 15 72 18 167
2020 Ontario (excluding National Capital Region) 50 9 15 0 0 0 26 79 0 12
2019 National Capital Region 48 13 11 7 11 0 10 68 20 130
2018 National Capital Region 40 17 14 9 11 0 8 62 22 121
Date modified: