2020 Public Service Employee Survey Results for Shared Services Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	25	3	10	7	0	2	79	18	63
2020	Communications or public affairs	51	40	2	6	1	0	0	91	7	85
2020	Access to information and privacy	55	34	0	6	5	0	0	89	11	19
2020	Security	46	42	2	8	2	0	0	88	10	119
2020	Science and technology	54	39	5	0	1	0	0	93	1	76
2020	Administration and operations	50	42	3	3	2	0	0	92	5	385
2020	Human resources	49	38	4	7	2	0	0	87	9	266
2020	Financial management	53	31	7	6	2	0	0	84	8	208
2020	Procurement	59	33	2	5	1	0	0	92	6	145
2020	Real property	54	35	0	8	0	0	3	91	9	44
2020	Materiel management	55	41	0	4	0	0	0	96	4	26
2020	Information management	51	39	1	8	2	0	0	90	9	113
2020	Information technology	47	40	4	7	2	0	0	87	9	1934
2020	Internal audit	46	41	7	6	0	0	0	87	6	17
2020	Data sciences	50	35	0	12	0	3	0	88	12	26
2020	Policy	39	43	7	9	2	0	0	82	10	55
2020	Project management	54	34	3	7	2	0	0	88	10	242
2020	Other services to the public	44	44	4	8	0	0	0	89	8	25
2020	None of the above	49	35	4	9	3	0	0	84	12	178

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	15	3	2	1	0	3	93	3	63
2020	Communications or public affairs	84	9	2	3	1	0	0	93	4	85
2020	Access to information and privacy	69	5	16	0	5	5	0	78	6	18
2020	Security	73	21	3	1	0	1	1	96	1	118
2020	Science and technology	69	25	3	1	0	1	0	96	1	76
2020	Administration and operations	80	15	1	2	1	0	0	96	3	383
2020	Human resources	82	14	1	3	1	0	0	95	4	266
2020	Financial management	74	21	3	0	0	1	0	96	1	209
2020	Procurement	86	10	1	2	1	1	0	96	3	146
2020	Real property	65	20	9	4	0	0	2	87	4	45
2020	Materiel management	67	28	5	0	0	0	0	95	0	26
2020	Information management	85	7	1	4	0	2	1	95	4	111
2020	Information technology	72	19	4	2	2	1	1	92	4	1929
2020	Internal audit	75	25	0	0	0	0	0	100	0	16
2020	Data sciences	78	12	7	0	0	3	0	92	0	26
2020	Policy	80	15	2	2	2	0	0	95	3	55
2020	Project management	74	18	5	1	1	1	0	93	2	240
2020	Other services to the public	75	20	4	0	0	0	0	96	0	25
2020	None of the above	80	10	4	3	1	1	1	91	4	178
2017	Client contact centre	48	29	12	5	5	0	0	78	10	74
2017	Communications or public affairs	71	16	9	3	2	0	0	87	5	68
2017	Security	61	24	7	3	1	1	2	88	5	135
2017	Science and technology	47	37	8	4	1	0	3	86	6	73
2017	Administration and operations	66	26	4	1	2	0	0	92	3	311
2017	Human resources	69	27	2	1	1	0	1	96	1	139
2017	Financial management	57	34	3	1	3	1	0	92	4	139
2017	Procurement	69	23	4	2	2	0	0	92	4	97
2017	Real property	65	31	4	0	0	0	0	96	0	25
2017	Materiel management	68	24	0	0	8	0	0	92	8	12
2017	Information management	58	22	10	3	5	1	1	82	8	80
2017	Information technology	53	27	9	4	3	1	2	83	7	1742
2017	Policy	74	15	5	5	0	0	0	89	5	19
2017	Project management	62	27	7	1	1	1	1	91	2	162
2017	Other services to the public	62	16	17	0	5	0	0	78	5	18
2017	None of the above	55	23	10	4	1	3	4	85	5	150
2014	Client contact centre	47	40	6	4	2	0	1	88	6	88
2014	Communications or public affairs	68	25	5	0	3	0	0	93	3	66
2014	Security	58	21	10	5	4	0	1	80	9	139
2014	Science and technology	41	29	12	9	5	1	3	72	15	118
2014	Administration and operations	63	26	5	3	2	1	1	91	4	372
2014	Human resources	65	25	2	7	1	0	0	90	8	163
2014	Financial management	58	29	6	5	1	0	0	88	6	203
2014	Procurement	73	17	3	3	2	1	1	92	5	100
2014	Real property	54	36	5	0	5	0	0	90	5	22
2014	Materiel management	34	45	0	15	6	0	0	79	21	18
2014	Information management	59	27	9	2	1	1	2	88	3	113
2014	Information technology	55	25	9	6	3	1	2	82	9	2511
2014	Internal audit	79	7	13	0	0	0	0	87	0	14
2014	Other services to the public	53	33	8	3	3	0	0	86	6	34
2014	None of the above	55	22	9	8	3	1	2	79	12	161

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	26	13	8	8	0	3	70	17	63
2020	Communications or public affairs	41	38	7	13	1	0	0	79	14	85
2020	Access to information and privacy	55	34	6	5	0	0	0	89	5	19
2020	Security	45	33	12	6	4	0	0	78	10	119
2020	Science and technology	46	39	4	9	1	0	0	85	11	75
2020	Administration and operations	43	38	9	6	2	0	1	82	8	385
2020	Human resources	46	34	9	9	3	0	0	79	12	267
2020	Financial management	51	33	6	7	2	0	0	85	9	209
2020	Procurement	53	24	9	9	2	1	3	80	11	146
2020	Real property	44	34	11	4	4	0	2	80	9	45
2020	Materiel management	48	32	3	16	0	0	0	81	16	26
2020	Information management	60	26	7	5	2	0	0	86	7	113
2020	Information technology	46	34	9	8	3	0	1	81	10	1930
2020	Internal audit	29	30	17	19	0	0	6	62	20	17
2020	Data sciences	56	22	12	11	0	0	0	78	11	26
2020	Policy	23	39	10	16	9	0	3	64	25	55
2020	Project management	49	30	10	7	4	0	0	79	11	241
2020	Other services to the public	42	51	3	3	0	0	0	94	3	25
2020	None of the above	54	26	9	9	2	0	1	80	11	178
2019	Client contact centre	43	31	15	7	4	0	0	75	10	78
2019	Communications or public affairs	66	23	2	6	3	0	0	89	9	86
2019	Access to information and privacy	43	31	0	19	7	0	0	74	26	18
2019	Security	45	38	5	4	7	0	1	84	11	132
2019	Science and technology	41	35	15	5	4	0	0	75	9	69
2019	Administration and operations	54	30	5	7	4	0	0	85	10	311
2019	Human resources	50	36	4	7	3	0	0	86	10	194
2019	Financial management	50	35	5	8	2	0	0	85	10	169
2019	Procurement	59	26	5	4	5	0	0	85	9	98
2019	Real property	68	25	5	2	0	0	0	93	2	43
2019	Materiel management	35	47	6	12	0	0	0	83	12	17
2019	Information management	54	32	2	6	4	0	1	87	11	91
2019	Information technology	45	32	9	9	5	0	0	77	14	1822
2019	Internal audit	41	45	8	7	0	0	0	86	7	12
2019	Data sciences	44	27	19	10	0	0	0	71	10	22
2019	Policy	44	24	4	28	0	0	0	68	28	44
2019	Project management	51	29	9	6	5	0	0	80	11	229
2019	Other services to the public	58	21	18	0	4	0	0	79	4	21
2019	None of the above	43	34	6	8	8	0	1	77	16	147
2017	Client contact centre	36	35	14	5	9	0	0	71	15	75
2017	Communications or public affairs	30	41	6	13	11	0	0	70	24	68
2017	Security	37	34	9	11	10	0	0	71	21	135
2017	Science and technology	32	42	16	1	8	0	1	74	9	73
2017	Administration and operations	44	38	9	5	4	0	0	82	9	311
2017	Human resources	41	34	9	9	6	0	2	77	14	139
2017	Financial management	33	47	8	11	1	0	0	80	12	139
2017	Procurement	45	38	4	7	5	1	0	84	12	98
2017	Real property	49	39	8	3	0	0	0	89	3	25
2017	Materiel management	40	24	17	19	0	0	0	65	19	12
2017	Information management	46	25	11	11	5	0	1	72	17	80
2017	Information technology	38	39	8	9	6	0	0	76	15	1747
2017	Policy	53	31	5	5	5	0	0	84	11	19
2017	Project management	42	39	9	6	5	0	0	81	11	163
2017	Other services to the public	40	32	6	17	5	0	0	72	23	18
2017	None of the above	44	33	7	10	5	0	1	78	15	150
2014	Client contact centre	41	36	10	10	2	0	0	78	13	88
2014	Communications or public affairs	37	25	8	21	9	0	0	62	30	66
2014	Security	39	32	6	13	8	0	1	73	21	139
2014	Science and technology	32	36	9	13	9	0	0	69	22	118
2014	Administration and operations	48	34	8	7	3	0	0	82	10	372
2014	Human resources	29	28	7	17	19	0	0	57	36	163
2014	Financial management	42	34	11	5	7	0	0	77	12	202
2014	Procurement	55	26	6	8	5	0	0	81	13	100
2014	Real property	62	24	0	5	10	0	0	86	14	21
2014	Materiel management	39	33	11	6	11	0	0	72	17	18
2014	Information management	41	36	5	11	7	0	0	76	18	113
2014	Information technology	39	37	9	10	6	0	0	75	15	2511
2014	Internal audit	65	28	7	0	0	0	0	93	0	14
2014	Other services to the public	10	70	6	5	9	0	0	80	14	34
2014	None of the above	35	39	10	10	6	0	1	75	15	161

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	40	15	6	3	0	3	75	10	62
2020	Communications or public affairs	36	45	10	7	2	0	1	81	9	85
2020	Access to information and privacy	40	60	0	0	0	0	0	100	0	19
2020	Security	34	37	16	9	4	0	1	71	13	118
2020	Science and technology	51	37	7	3	3	0	0	88	5	76
2020	Administration and operations	41	37	13	5	3	0	1	79	8	384
2020	Human resources	48	36	6	8	3	0	0	84	10	267
2020	Financial management	44	35	9	8	3	0	0	80	11	208
2020	Procurement	45	34	8	7	6	0	0	79	13	145
2020	Real property	35	33	22	4	2	0	2	71	7	45
2020	Materiel management	50	33	9	8	0	0	0	83	8	26
2020	Information management	47	30	10	9	4	0	1	77	13	112
2020	Information technology	37	36	15	9	2	0	0	74	11	1930
2020	Internal audit	30	52	12	6	0	0	0	82	6	16
2020	Data sciences	42	39	7	12	0	0	0	81	12	26
2020	Policy	37	40	9	7	7	0	0	77	14	54
2020	Project management	46	27	9	11	6	0	1	74	17	240
2020	Other services to the public	38	38	16	4	4	0	0	76	8	25
2020	None of the above	38	32	14	10	6	0	0	70	16	178
2019	Client contact centre	23	40	22	8	8	0	0	63	15	78
2019	Communications or public affairs	31	35	18	11	3	0	1	67	15	85
2019	Access to information and privacy	33	48	12	7	0	0	0	81	7	18
2019	Security	30	40	14	7	7	0	1	71	14	131
2019	Science and technology	28	37	19	14	1	0	0	65	16	69
2019	Administration and operations	36	32	14	13	5	0	0	68	18	312
2019	Human resources	31	37	16	10	4	0	0	69	15	191
2019	Financial management	36	39	11	9	4	0	1	76	13	168
2019	Procurement	37	33	13	5	11	0	1	71	16	98
2019	Real property	33	43	12	7	2	0	2	78	10	43
2019	Materiel management	28	42	24	6	0	0	0	70	6	17
2019	Information management	32	39	16	7	3	0	2	73	11	91
2019	Information technology	27	36	16	13	6	0	0	64	20	1816
2019	Internal audit	42	50	8	0	0	0	0	92	0	12
2019	Data sciences	43	18	20	14	4	0	0	61	18	22
2019	Policy	31	41	13	13	2	0	0	72	15	43
2019	Project management	24	42	16	13	5	0	1	66	18	229
2019	Other services to the public	35	26	10	5	24	0	0	61	29	20
2019	None of the above	28	38	15	10	9	0	1	66	19	146
2018	Client contact centre	16	32	14	24	13	0	2	48	38	48
2018	Communications or public affairs	24	40	9	17	8	2	1	66	25	80
2018	Security	21	34	19	18	6	1	0	56	25	118
2018	Science and technology	21	37	18	15	9	0	0	57	24	32
2018	Administration and operations	24	35	14	14	11	0	1	60	25	236
2018	Human resources	22	37	14	17	10	0	1	60	26	172
2018	Financial management	23	44	14	13	6	0	0	67	19	129
2018	Procurement	25	33	11	22	8	0	1	59	31	70
2018	Real property	19	40	22	14	4	0	0	59	18	37
2018	Materiel management	22	40	22	7	10	0	0	61	17	13
2018	Information management	32	34	14	15	4	0	1	67	19	70
2018	Information technology	19	36	17	16	11	0	0	56	28	1405
2018	Internal audit	33	39	17	6	0	6	0	76	6	18
2018	Data sciences	12	79	0	9	0	0	0	91	9	12
2018	Policy	24	48	11	10	3	0	3	74	14	25
2018	Project management	19	39	17	13	9	1	2	60	23	149
2018	Other services to the public	13	20	19	29	19	0	0	33	48	15
2018	None of the above	23	35	16	12	11	1	2	59	24	87
2017	Client contact centre	25	34	16	13	12	0	0	59	25	75
2017	Communications or public affairs	26	43	10	10	10	0	1	70	20	68
2017	Security	33	30	15	9	12	1	0	64	21	135
2017	Science and technology	12	39	20	16	12	0	1	51	28	73
2017	Administration and operations	31	37	13	12	6	0	1	69	18	311
2017	Human resources	28	44	11	7	8	0	2	73	15	139
2017	Financial management	19	50	9	14	6	0	1	70	21	139
2017	Procurement	21	46	8	17	7	0	0	67	24	98
2017	Real property	23	37	12	24	4	0	0	61	28	25
2017	Materiel management	17	32	17	24	10	0	0	49	34	12
2017	Information management	15	32	18	19	15	0	1	48	34	80
2017	Information technology	17	31	19	16	17	0	0	48	33	1747
2017	Policy	21	27	6	31	16	0	0	48	46	19
2017	Project management	16	45	14	14	10	1	1	62	24	163
2017	Other services to the public	13	42	11	17	17	0	0	55	34	18
2017	None of the above	21	27	17	18	15	1	2	49	34	150
2014	Client contact centre	18	31	26	19	6	0	0	49	25	88
2014	Communications or public affairs	20	56	9	10	4	0	1	77	14	66
2014	Security	14	24	9	21	29	1	1	39	52	139
2014	Science and technology	7	20	16	30	27	0	0	27	57	118
2014	Administration and operations	24	33	13	17	11	0	1	58	29	372
2014	Human resources	23	42	17	10	7	0	1	66	17	163
2014	Financial management	22	41	17	10	10	0	0	63	20	203
2014	Procurement	31	30	13	14	10	0	2	62	24	99
2014	Real property	31	33	4	18	14	0	0	64	32	22
2014	Materiel management	18	17	22	38	6	0	0	34	44	18
2014	Information management	22	27	18	14	17	1	1	50	32	113
2014	Information technology	9	24	17	23	26	0	1	34	49	2511
2014	Internal audit	51	42	7	0	0	0	0	93	0	14
2014	Other services to the public	20	25	21	29	6	0	0	44	34	34
2014	None of the above	20	22	16	21	20	0	1	42	41	161

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	31	10	10	4	0	3	76	14	63
2020	Communications or public affairs	46	36	6	8	3	1	0	83	11	85
2020	Access to information and privacy	56	35	0	9	0	0	0	91	9	19
2020	Security	47	35	7	6	5	1	0	82	11	119
2020	Science and technology	53	37	7	3	0	0	0	91	3	76
2020	Administration and operations	53	32	9	4	2	0	0	85	6	384
2020	Human resources	51	32	9	5	2	0	0	83	8	265
2020	Financial management	49	35	9	6	1	0	0	84	7	209
2020	Procurement	57	27	7	5	2	1	1	86	7	146
2020	Real property	45	33	13	4	2	0	2	80	6	45
2020	Materiel management	61	15	15	8	0	0	0	76	8	26
2020	Information management	56	33	7	4	0	0	0	90	4	113
2020	Information technology	49	35	9	4	2	0	0	84	6	1905
2020	Internal audit	34	48	18	0	0	0	0	82	0	17
2020	Data sciences	56	24	16	4	0	0	0	80	4	26
2020	Policy	46	32	9	9	3	0	0	79	12	54
2020	Project management	53	29	8	6	3	0	2	83	9	239
2020	Other services to the public	47	40	13	0	0	0	0	87	0	23
2020	None of the above	48	32	11	4	4	0	1	81	8	177
2019	Client contact centre	46	36	8	8	3	0	0	82	10	78
2019	Communications or public affairs	59	25	9	3	2	2	0	86	5	85
2019	Access to information and privacy	44	32	24	0	0	0	0	76	0	18
2019	Security	43	39	9	7	2	0	0	82	9	129
2019	Science and technology	47	33	16	1	3	0	0	80	4	69
2019	Administration and operations	53	29	9	7	2	0	0	82	9	312
2019	Human resources	53	34	7	5	1	0	0	87	6	191
2019	Financial management	47	37	11	2	3	1	0	85	5	166
2019	Procurement	55	27	7	6	5	0	0	82	11	99
2019	Real property	59	26	10	2	2	0	0	85	5	41
2019	Materiel management	35	42	17	0	6	0	0	77	6	17
2019	Information management	57	28	11	3	0	0	1	86	3	91
2019	Information technology	43	37	11	6	2	0	0	81	9	1817
2019	Internal audit	54	46	0	0	0	0	0	100	0	12
2019	Data sciences	54	23	0	13	9	0	0	77	23	22
2019	Policy	45	34	2	16	4	0	0	79	19	44
2019	Project management	47	33	11	7	1	0	1	80	8	225
2019	Other services to the public	45	32	5	10	8	0	0	76	19	21
2019	None of the above	45	30	12	8	3	1	1	77	11	143
2017	Client contact centre	41	41	12	1	4	0	0	83	5	74
2017	Communications or public affairs	46	32	10	8	5	0	0	78	12	68
2017	Security	39	39	8	11	1	1	0	79	13	135
2017	Science and technology	35	53	5	4	3	0	0	88	7	73
2017	Administration and operations	47	35	10	5	2	1	1	83	7	308
2017	Human resources	49	38	8	2	1	0	2	89	3	138
2017	Financial management	32	50	11	5	1	0	0	83	6	139
2017	Procurement	48	42	3	2	4	0	1	91	6	98
2017	Real property	53	27	16	4	0	0	0	80	4	25
2017	Materiel management	41	16	24	8	10	0	0	57	19	12
2017	Information management	39	39	10	6	5	0	0	78	11	79
2017	Information technology	37	42	12	6	2	0	0	79	9	1746
2017	Policy	43	41	11	5	0	0	0	84	5	19
2017	Project management	45	38	10	4	2	0	1	83	7	161
2017	Other services to the public	48	34	7	6	6	0	0	82	11	17
2017	None of the above	36	41	12	7	4	1	1	78	11	149
2014	Client contact centre	28	45	15	10	1	1	0	74	11	88
2014	Communications or public affairs	34	43	6	12	4	0	0	77	17	65
2014	Security	37	38	13	6	6	0	0	75	12	139
2014	Science and technology	22	46	14	10	7	1	0	69	17	117
2014	Administration and operations	39	41	10	6	3	0	1	81	10	372
2014	Human resources	39	37	14	7	2	1	0	77	9	162
2014	Financial management	37	39	14	6	4	0	1	76	10	203
2014	Procurement	50	33	7	8	3	0	0	82	11	99
2014	Real property	49	32	14	0	5	0	0	82	5	22
2014	Materiel management	28	50	16	6	0	0	0	78	6	18
2014	Information management	41	33	9	10	5	2	0	76	15	113
2014	Information technology	35	39	14	8	3	1	0	74	11	2510
2014	Internal audit	57	35	7	0	0	0	0	93	0	14
2014	Other services to the public	10	61	13	8	8	0	0	70	17	34
2014	None of the above	39	36	12	7	5	1	1	76	12	160

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	28	7	7	9	0	2	77	16	62
2020	Communications or public affairs	48	25	14	8	5	0	0	72	13	84
2020	Access to information and privacy	71	9	15	5	0	0	0	80	5	19
2020	Security	50	32	10	5	2	0	1	82	8	118
2020	Science and technology	53	34	8	5	0	0	0	87	5	75
2020	Administration and operations	55	29	7	5	3	0	2	85	8	384
2020	Human resources	57	30	6	4	3	0	0	87	7	266
2020	Financial management	45	27	13	10	3	0	1	74	13	209
2020	Procurement	61	23	9	1	5	1	0	85	7	145
2020	Real property	65	24	4	4	0	0	2	91	4	45
2020	Materiel management	64	23	13	0	0	0	0	87	0	26
2020	Information management	61	24	6	5	3	0	1	86	8	113
2020	Information technology	51	29	10	6	3	0	0	81	9	1933
2020	Internal audit	53	36	11	0	0	0	0	89	0	17
2020	Data sciences	37	39	9	12	4	0	0	76	16	26
2020	Policy	37	29	15	10	9	0	0	66	19	55
2020	Project management	53	25	9	8	5	0	0	78	13	242
2020	Other services to the public	62	23	8	7	0	0	0	85	7	25
2020	None of the above	51	28	9	8	4	0	0	80	12	177
2019	Client contact centre	54	23	10	7	6	0	0	77	13	77
2019	Communications or public affairs	59	20	9	8	4	0	0	79	12	86
2019	Access to information and privacy	66	22	5	7	0	0	0	88	7	18
2019	Security	50	36	4	3	6	0	1	87	9	132
2019	Science and technology	50	30	11	4	1	1	2	83	5	69
2019	Administration and operations	57	23	10	5	4	1	0	81	10	313
2019	Human resources	56	30	7	3	4	0	0	86	7	191
2019	Financial management	51	28	8	9	4	1	0	79	13	169
2019	Procurement	56	28	4	3	8	0	0	85	11	97
2019	Real property	73	23	5	0	0	0	0	95	0	43
2019	Materiel management	47	47	0	6	0	0	0	94	6	17
2019	Information management	61	24	8	4	2	1	0	86	6	91
2019	Information technology	48	32	9	6	4	0	0	81	10	1824
2019	Internal audit	50	35	15	0	0	0	0	85	0	12
2019	Data sciences	63	18	5	10	4	0	0	81	14	22
2019	Policy	44	37	4	10	4	0	0	82	14	44
2019	Project management	49	30	9	8	4	1	0	79	12	228
2019	Other services to the public	55	18	8	14	0	0	5	77	15	21
2019	None of the above	55	24	9	6	5	0	0	80	11	146
2018	Client contact centre	49	29	11	4	8	0	0	78	12	49
2018	Communications or public affairs	53	25	5	6	10	0	0	79	16	80
2018	Security	52	33	6	3	6	0	0	84	10	117
2018	Science and technology	57	21	15	3	3	0	0	79	6	32
2018	Administration and operations	51	25	10	6	7	0	0	77	14	237
2018	Human resources	52	29	8	7	4	0	0	81	11	172
2018	Financial management	40	35	8	12	3	0	2	77	15	128
2018	Procurement	49	32	7	6	5	0	0	81	11	69
2018	Real property	61	22	11	5	0	0	0	83	5	37
2018	Materiel management	47	22	24	0	7	0	0	69	7	13
2018	Information management	47	30	11	8	3	0	0	77	12	70
2018	Information technology	43	34	12	6	4	0	0	78	10	1396
2018	Internal audit	46	43	6	5	0	0	0	89	5	18
2018	Data sciences	34	23	27	8	9	0	0	57	17	12
2018	Policy	54	17	10	15	4	0	0	71	19	25
2018	Project management	56	31	7	2	5	0	0	87	7	148
2018	Other services to the public	46	31	5	5	13	0	0	77	18	15
2018	None of the above	44	37	6	5	7	0	1	82	12	86
2017	Client contact centre	48	29	12	6	5	0	0	77	11	75
2017	Communications or public affairs	50	34	7	4	3	0	2	85	7	68
2017	Security	50	25	10	8	5	1	1	76	13	135
2017	Science and technology	44	31	11	9	4	0	1	76	14	73
2017	Administration and operations	48	30	9	8	4	0	0	78	13	309
2017	Human resources	49	35	10	2	4	0	1	84	6	139
2017	Financial management	29	40	13	12	6	0	0	69	17	139
2017	Procurement	44	32	11	8	5	0	0	76	13	98
2017	Real property	42	43	11	4	0	0	0	85	4	25
2017	Materiel management	32	41	8	0	19	0	0	73	19	12
2017	Information management	50	28	15	6	1	0	0	77	8	80
2017	Information technology	41	34	11	8	5	0	1	76	13	1745
2017	Policy	32	40	6	22	0	0	0	73	22	19
2017	Project management	53	26	9	7	4	1	0	80	11	162
2017	Other services to the public	38	35	12	0	11	5	0	76	11	18
2017	None of the above	40	29	15	10	3	2	2	72	13	149
2014	Client contact centre	21	43	13	15	5	0	4	66	20	88
2014	Communications or public affairs	41	28	9	11	7	1	1	72	19	66
2014	Security	32	37	10	14	5	1	0	70	20	139
2014	Science and technology	29	36	18	7	10	0	1	65	17	118
2014	Administration and operations	45	27	14	7	6	1	1	73	13	372
2014	Human resources	43	33	10	8	7	0	0	76	15	162
2014	Financial management	37	31	14	9	7	1	0	69	16	203
2014	Procurement	49	31	10	6	4	1	0	80	10	99
2014	Real property	54	23	14	0	9	0	0	77	9	22
2014	Materiel management	34	40	20	0	6	0	0	74	6	18
2014	Information management	36	40	10	8	6	0	0	76	14	113
2014	Information technology	34	35	15	9	6	1	1	70	15	2509
2014	Internal audit	51	35	7	0	7	0	0	86	7	14
2014	Other services to the public	11	42	23	3	14	3	3	57	18	34
2014	None of the above	35	29	17	8	8	1	1	66	17	161

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	29	15	5	6	0	2	74	11	63
2020	Communications or public affairs	31	35	18	11	4	0	0	66	16	85
2020	Access to information and privacy	66	14	20	0	0	0	0	80	0	19
2020	Security	33	47	10	6	3	0	0	81	9	119
2020	Science and technology	46	39	11	4	1	0	0	85	5	76
2020	Administration and operations	39	41	10	6	4	0	0	80	9	385
2020	Human resources	48	36	8	6	2	0	0	84	8	267
2020	Financial management	44	33	12	9	2	0	0	77	11	209
2020	Procurement	49	31	11	5	4	0	0	80	9	146
2020	Real property	45	39	11	2	0	0	2	86	2	45
2020	Materiel management	53	23	12	12	0	0	0	76	12	26
2020	Information management	44	32	10	8	5	0	0	76	13	112
2020	Information technology	38	37	13	7	4	0	0	75	12	1936
2020	Internal audit	53	36	11	0	0	0	0	89	0	17
2020	Data sciences	51	30	12	0	7	0	0	81	7	26
2020	Policy	30	41	9	11	9	0	0	71	20	53
2020	Project management	44	26	12	11	6	0	0	70	18	240
2020	Other services to the public	35	42	11	8	4	0	0	77	12	24
2020	None of the above	41	33	12	8	6	0	0	73	15	178
2019	Client contact centre	40	38	12	4	5	1	0	79	9	78
2019	Communications or public affairs	36	32	17	6	9	0	0	68	15	86
2019	Access to information and privacy	32	31	38	0	0	0	0	62	0	18
2019	Security	35	35	14	10	6	0	0	70	16	131
2019	Science and technology	26	44	18	9	3	1	0	70	12	69
2019	Administration and operations	38	32	17	9	5	0	0	70	14	313
2019	Human resources	43	35	8	7	6	0	0	78	13	194
2019	Financial management	39	36	12	9	3	1	0	75	13	169
2019	Procurement	38	33	15	8	5	0	0	72	13	99
2019	Real property	48	34	16	2	0	0	0	82	2	43
2019	Materiel management	30	46	13	6	6	0	0	76	12	17
2019	Information management	42	25	14	12	6	1	0	67	18	90
2019	Information technology	32	38	14	9	7	0	0	71	15	1823
2019	Internal audit	42	35	15	8	0	0	0	77	8	12
2019	Data sciences	31	36	0	22	10	0	0	68	32	22
2019	Policy	26	49	8	13	4	0	0	75	17	44
2019	Project management	31	38	12	12	7	0	0	69	19	229
2019	Other services to the public	35	33	20	8	3	0	0	68	12	21
2019	None of the above	34	31	15	13	6	1	0	65	19	147
2018	Client contact centre	33	33	24	4	6	0	0	66	10	49
2018	Communications or public affairs	26	26	18	22	7	1	0	53	29	79
2018	Security	30	43	13	7	7	0	0	73	14	117
2018	Science and technology	30	40	15	6	9	0	0	70	15	32
2018	Administration and operations	34	39	10	7	9	0	0	74	16	237
2018	Human resources	33	46	9	6	6	0	0	79	12	172
2018	Financial management	25	38	21	8	8	0	0	63	16	129
2018	Procurement	36	41	14	2	6	0	0	77	8	70
2018	Real property	27	49	14	10	0	0	0	75	10	35
2018	Materiel management	20	51	7	15	7	0	0	71	22	13
2018	Information management	31	46	10	7	6	0	0	77	13	70
2018	Information technology	26	42	14	11	8	0	0	68	19	1398
2018	Internal audit	33	29	27	5	6	0	0	63	11	18
2018	Data sciences	41	39	11	0	9	0	0	81	9	12
2018	Policy	18	60	7	15	0	0	0	78	15	25
2018	Project management	33	39	9	12	6	0	0	72	18	148
2018	Other services to the public	26	26	17	12	18	0	0	53	30	15
2018	None of the above	30	40	10	7	14	0	0	69	21	86
2017	Client contact centre	33	45	12	5	5	0	0	78	11	75
2017	Communications or public affairs	36	31	12	7	14	0	0	68	21	68
2017	Security	33	42	10	9	6	0	0	75	15	135
2017	Science and technology	23	50	15	8	4	0	0	73	12	73
2017	Administration and operations	29	45	13	8	6	0	0	74	14	311
2017	Human resources	36	45	11	5	3	0	1	81	8	139
2017	Financial management	20	47	17	10	6	0	0	67	16	139
2017	Procurement	32	45	18	2	4	0	0	77	6	98
2017	Real property	28	29	15	16	8	4	0	60	25	24
2017	Materiel management	16	24	27	25	8	0	0	40	33	12
2017	Information management	30	31	21	9	9	0	0	61	17	80
2017	Information technology	24	42	13	11	9	0	0	67	20	1745
2017	Policy	30	48	11	0	11	0	0	78	11	19
2017	Project management	31	37	11	10	11	1	0	69	21	163
2017	Other services to the public	44	40	5	5	5	0	0	84	11	18
2017	None of the above	25	29	20	12	11	1	1	55	24	150
2014	Client contact centre	26	34	14	21	4	0	0	61	25	88
2014	Communications or public affairs	26	38	8	16	12	0	0	65	28	66
2014	Security	24	38	12	14	12	1	0	62	26	139
2014	Science and technology	17	46	16	9	12	0	0	63	21	118
2014	Administration and operations	23	41	18	11	7	0	0	64	18	372
2014	Human resources	22	43	14	15	4	0	0	66	20	163
2014	Financial management	21	38	21	9	11	0	0	59	20	203
2014	Procurement	28	33	21	5	12	1	0	62	17	100
2014	Real property	36	36	14	5	9	0	0	72	14	22
2014	Materiel management	6	56	17	5	16	0	0	62	21	18
2014	Information management	21	43	16	12	8	0	0	65	20	112
2014	Information technology	19	43	16	12	10	0	0	62	23	2511
2014	Internal audit	21	51	21	7	0	0	0	72	7	14
2014	Other services to the public	11	55	15	11	9	0	0	66	19	34
2014	None of the above	21	38	14	13	13	0	1	60	27	161

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	25	24	5	9	0	2	61	14	62
2020	Communications or public affairs	43	37	10	7	3	0	0	80	10	84
2020	Access to information and privacy	70	15	10	0	0	0	5	90	0	19
2020	Security	29	48	10	9	4	1	0	77	13	119
2020	Science and technology	43	39	14	5	0	0	0	81	5	76
2020	Administration and operations	45	34	11	6	3	0	1	80	9	384
2020	Human resources	49	32	11	5	3	0	0	81	7	266
2020	Financial management	42	33	13	6	6	0	0	75	12	209
2020	Procurement	38	35	14	8	7	0	0	72	14	146
2020	Real property	47	32	10	7	2	0	3	81	9	44
2020	Materiel management	63	22	16	0	0	0	0	84	0	26
2020	Information management	49	26	15	5	5	0	0	75	10	113
2020	Information technology	34	37	15	10	5	0	0	71	15	1934
2020	Internal audit	46	31	13	11	0	0	0	77	11	17
2020	Data sciences	58	23	7	9	3	0	0	81	12	26
2020	Policy	39	34	11	4	12	0	0	72	16	55
2020	Project management	42	29	12	7	9	0	0	72	16	242
2020	Other services to the public	24	45	19	9	4	0	0	69	12	25
2020	None of the above	43	22	16	13	6	1	0	65	19	178
2019	Client contact centre	32	34	20	6	8	0	0	66	14	78
2019	Communications or public affairs	33	39	13	11	4	0	0	72	15	86
2019	Access to information and privacy	43	50	7	0	0	0	0	93	0	18
2019	Security	31	38	14	5	10	1	0	71	15	132
2019	Science and technology	30	39	16	12	3	0	0	70	15	68
2019	Administration and operations	42	30	15	8	5	0	0	73	13	312
2019	Human resources	36	36	13	10	4	1	0	73	14	193
2019	Financial management	27	48	12	9	3	1	0	76	12	168
2019	Procurement	38	32	13	7	10	0	0	70	17	100
2019	Real property	43	44	11	2	0	0	0	86	2	43
2019	Materiel management	47	17	30	0	6	0	0	64	6	17
2019	Information management	47	31	7	6	9	0	0	78	15	90
2019	Information technology	28	39	17	10	6	0	0	67	16	1824
2019	Internal audit	35	35	15	15	0	0	0	69	15	12
2019	Data sciences	54	21	10	9	5	0	0	76	14	22
2019	Policy	35	41	2	10	12	0	0	76	22	43
2019	Project management	33	34	15	11	6	0	0	68	17	230
2019	Other services to the public	41	19	16	5	20	0	0	60	25	21
2019	None of the above	35	32	17	9	6	1	1	67	16	146
2018	Client contact centre	29	24	12	14	18	0	2	55	33	49
2018	Communications or public affairs	26	30	13	15	14	0	3	57	30	80
2018	Security	31	30	20	9	10	0	0	60	19	118
2018	Science and technology	36	27	21	9	6	0	0	64	15	32
2018	Administration and operations	36	31	13	10	9	0	1	68	19	236
2018	Human resources	36	31	14	11	8	1	0	67	19	171
2018	Financial management	26	28	22	13	10	0	0	54	24	128
2018	Procurement	27	35	15	14	10	0	0	61	24	70
2018	Real property	20	40	25	11	4	0	0	60	15	37
2018	Materiel management	35	22	15	21	7	0	0	57	28	13
2018	Information management	41	29	15	12	3	0	0	70	14	70
2018	Information technology	23	34	21	13	9	0	0	57	22	1406
2018	Internal audit	16	41	21	11	6	0	6	60	17	18
2018	Data sciences	27	39	25	0	9	0	0	66	9	12
2018	Policy	30	48	7	7	8	0	0	78	15	25
2018	Project management	35	42	10	9	3	0	0	77	12	149
2018	Other services to the public	13	36	32	13	5	0	0	50	18	15
2018	None of the above	28	33	16	12	11	0	0	61	24	87
2017	Client contact centre	34	24	23	11	7	1	0	59	17	75
2017	Communications or public affairs	39	26	15	11	7	1	0	66	18	68
2017	Security	29	35	19	8	10	0	0	64	18	135
2017	Science and technology	24	33	25	4	13	0	0	57	17	73
2017	Administration and operations	29	38	15	10	8	0	1	68	18	311
2017	Human resources	34	40	12	9	3	0	2	76	12	138
2017	Financial management	21	40	16	15	7	0	1	62	22	139
2017	Procurement	27	32	19	15	7	0	0	59	22	97
2017	Real property	16	32	16	18	12	4	4	51	32	25
2017	Materiel management	17	49	0	24	10	0	0	66	34	12
2017	Information management	31	34	14	9	13	0	0	65	21	80
2017	Information technology	20	35	21	13	11	0	0	55	24	1748
2017	Policy	31	42	11	5	11	0	0	74	16	19
2017	Project management	30	31	14	13	8	2	2	64	22	163
2017	Other services to the public	21	44	18	0	17	0	0	65	17	18
2017	None of the above	25	29	18	11	16	1	1	54	27	150
2014	Client contact centre	19	40	21	12	8	0	0	59	20	88
2014	Communications or public affairs	29	40	6	15	10	0	0	69	25	66
2014	Security	17	38	15	15	13	1	1	56	29	139
2014	Science and technology	15	33	27	8	17	0	0	47	25	118
2014	Administration and operations	30	35	13	13	8	1	1	66	21	372
2014	Human resources	25	38	15	12	9	1	0	63	22	163
2014	Financial management	21	34	21	10	12	0	0	56	23	202
2014	Procurement	24	35	14	11	15	1	0	59	27	98
2014	Real property	45	23	14	9	9	0	0	68	18	22
2014	Materiel management	17	39	12	21	11	0	0	56	33	18
2014	Information management	20	31	18	16	15	0	0	51	31	113
2014	Information technology	16	35	21	15	12	0	0	51	28	2510
2014	Internal audit	29	29	22	20	0	0	0	58	20	14
2014	Other services to the public	5	39	23	17	15	0	0	45	32	34
2014	None of the above	22	32	20	14	11	1	1	54	25	161

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	41	18	9	3	0	2	69	12	62
2020	Communications or public affairs	28	45	12	12	2	0	0	73	15	84
2020	Access to information and privacy	44	30	26	0	0	0	0	74	0	19
2020	Security	31	43	12	11	2	0	1	74	13	118
2020	Science and technology	36	44	14	6	0	0	0	80	6	76
2020	Administration and operations	36	45	11	6	3	0	0	80	9	384
2020	Human resources	47	35	6	8	3	0	0	82	11	265
2020	Financial management	40	37	12	9	1	0	0	77	11	208
2020	Procurement	40	40	9	7	5	0	0	80	12	145
2020	Real property	39	43	7	7	2	0	3	84	9	44
2020	Materiel management	48	27	9	16	0	0	0	75	16	26
2020	Information management	35	38	11	11	4	0	0	73	15	113
2020	Information technology	30	43	13	9	5	0	0	72	14	1921
2020	Internal audit	35	60	6	0	0	0	0	94	0	17
2020	Data sciences	38	35	12	7	7	0	0	73	15	26
2020	Policy	27	43	9	11	10	0	0	70	21	55
2020	Project management	39	37	9	7	8	0	0	76	15	240
2020	Other services to the public	24	57	11	8	0	0	0	81	8	25
2020	None of the above	33	39	7	14	8	0	0	72	21	178
2019	Client contact centre	33	37	15	10	4	0	0	70	14	78
2019	Communications or public affairs	29	31	13	20	8	0	0	60	27	86
2019	Access to information and privacy	27	47	26	0	0	0	0	74	0	18
2019	Security	27	36	16	16	5	0	1	63	21	131
2019	Science and technology	34	27	24	12	4	0	0	60	16	69
2019	Administration and operations	32	37	15	13	4	0	0	68	17	309
2019	Human resources	34	35	15	11	4	1	0	70	15	194
2019	Financial management	25	42	18	12	4	0	0	67	16	168
2019	Procurement	37	36	10	10	7	0	0	73	17	100
2019	Real property	32	38	20	7	2	0	0	70	9	43
2019	Materiel management	29	41	24	0	6	0	0	70	6	17
2019	Information management	32	38	8	12	9	0	1	71	21	90
2019	Information technology	24	40	18	12	6	0	0	63	18	1813
2019	Internal audit	23	49	21	8	0	0	0	72	8	12
2019	Data sciences	36	28	12	13	10	0	0	65	23	22
2019	Policy	12	54	15	15	4	0	0	67	19	43
2019	Project management	23	41	16	12	8	0	0	64	21	230
2019	Other services to the public	31	50	5	0	14	0	0	81	14	20
2019	None of the above	33	34	17	11	4	1	0	67	16	147
2018	Client contact centre	23	34	18	14	10	0	0	58	24	49
2018	Communications or public affairs	22	32	12	26	8	0	0	54	34	80
2018	Security	24	40	10	15	10	1	0	64	25	118
2018	Science and technology	21	43	21	9	6	0	0	63	15	32
2018	Administration and operations	33	32	10	15	10	1	0	66	25	238
2018	Human resources	27	36	14	13	10	1	0	64	22	172
2018	Financial management	20	40	14	20	6	0	0	60	26	129
2018	Procurement	28	35	17	10	10	0	0	63	20	70
2018	Real property	17	46	22	14	1	0	0	63	15	37
2018	Materiel management	17	36	17	15	15	0	0	54	29	13
2018	Information management	31	38	14	8	8	0	0	69	16	70
2018	Information technology	20	36	19	15	10	0	0	56	25	1407
2018	Internal audit	34	44	10	6	6	0	0	79	11	18
2018	Data sciences	9	57	26	0	9	0	0	66	9	12
2018	Policy	15	47	7	32	0	0	0	62	32	25
2018	Project management	30	34	21	10	5	0	0	64	16	148
2018	Other services to the public	20	20	19	31	10	0	0	40	41	15
2018	None of the above	30	35	9	13	13	0	0	65	26	86
2017	Client contact centre	26	39	17	9	7	0	1	67	16	75
2017	Communications or public affairs	29	34	11	15	12	0	0	63	26	68
2017	Security	23	47	11	9	10	0	0	70	19	135
2017	Science and technology	18	38	19	13	12	0	0	56	25	73
2017	Administration and operations	27	36	16	13	7	0	0	64	20	310
2017	Human resources	30	37	15	12	5	0	1	68	17	139
2017	Financial management	21	37	17	17	8	0	0	58	25	139
2017	Procurement	22	48	14	8	8	0	0	70	16	98
2017	Real property	15	32	24	21	8	0	0	47	29	25
2017	Materiel management	8	58	0	7	27	0	0	66	34	12
2017	Information management	19	37	15	16	11	1	0	57	28	80
2017	Information technology	17	36	19	16	11	0	0	53	27	1747
2017	Policy	27	37	16	15	5	0	0	64	20	19
2017	Project management	22	39	13	14	12	1	0	61	26	163
2017	Other services to the public	27	52	16	0	5	0	0	79	5	18
2017	None of the above	20	37	20	12	11	0	0	57	23	149

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	39	20	2	4	0	2	74	5	60
2020	Communications or public affairs	39	42	11	5	3	0	0	81	8	83
2020	Access to information and privacy	44	51	5	0	0	0	0	95	0	19
2020	Security	42	42	8	5	2	0	0	84	8	119
2020	Science and technology	48	36	13	1	1	0	0	84	3	76
2020	Administration and operations	49	34	12	3	2	0	0	83	5	383
2020	Human resources	61	27	6	3	2	0	0	88	5	264
2020	Financial management	51	37	8	4	1	0	0	88	4	208
2020	Procurement	59	29	8	3	1	0	0	88	4	146
2020	Real property	48	36	9	2	2	0	3	87	4	44
2020	Materiel management	67	21	5	4	4	0	0	88	8	26
2020	Information management	51	39	5	4	1	0	0	90	5	113
2020	Information technology	45	37	10	5	3	0	0	82	8	1923
2020	Internal audit	58	37	0	6	0	0	0	94	6	17
2020	Data sciences	57	35	0	3	4	0	0	93	7	26
2020	Policy	46	38	11	4	2	0	0	84	5	55
2020	Project management	47	39	5	3	6	0	0	86	9	240
2020	Other services to the public	47	41	12	0	0	0	0	88	0	24
2020	None of the above	48	33	11	5	4	0	0	81	9	176
2019	Client contact centre	39	34	19	3	4	1	0	74	6	78
2019	Communications or public affairs	39	30	9	19	4	0	0	68	23	86
2019	Access to information and privacy	48	33	19	0	0	0	0	81	0	18
2019	Security	40	41	8	6	5	0	0	81	11	132
2019	Science and technology	44	29	17	9	1	0	0	73	10	69
2019	Administration and operations	40	37	13	7	3	1	0	77	10	310
2019	Human resources	43	39	7	8	3	0	0	82	11	192
2019	Financial management	41	42	8	7	1	0	0	84	8	166
2019	Procurement	43	35	10	5	6	0	0	78	11	99
2019	Real property	55	34	9	2	0	0	0	89	2	43
2019	Materiel management	41	35	18	0	6	0	0	76	6	17
2019	Information management	50	29	7	7	5	0	1	80	13	90
2019	Information technology	36	40	13	7	4	0	0	76	11	1818
2019	Internal audit	63	22	8	0	8	0	0	85	8	12
2019	Data sciences	47	30	9	9	5	0	0	77	14	22
2019	Policy	48	43	0	4	4	0	0	92	8	43
2019	Project management	40	37	11	10	3	0	0	77	12	228
2019	Other services to the public	44	32	5	5	14	0	0	76	19	21
2019	None of the above	46	28	10	9	5	1	1	76	15	147
2018	Client contact centre	29	40	21	8	2	0	0	69	10	47
2018	Communications or public affairs	34	41	8	11	4	1	0	76	16	79
2018	Security	40	35	12	8	5	1	0	75	13	119
2018	Science and technology	18	64	9	6	3	0	0	82	9	33
2018	Administration and operations	41	38	10	7	3	0	0	79	10	237
2018	Human resources	48	31	11	4	4	1	1	81	9	170
2018	Financial management	35	43	13	7	2	0	0	78	9	128
2018	Procurement	38	41	13	6	3	0	0	79	9	70
2018	Real property	30	57	11	0	3	0	0	87	3	38
2018	Materiel management	39	37	25	0	0	0	0	75	0	13
2018	Information management	37	43	10	8	3	0	0	80	10	71
2018	Information technology	35	40	14	6	4	1	0	76	10	1400
2018	Internal audit	46	26	16	0	6	6	0	77	6	18
2018	Data sciences	55	21	16	0	9	0	0	76	9	12
2018	Policy	39	44	9	3	5	0	0	83	8	25
2018	Project management	44	41	8	6	2	0	0	84	8	150
2018	Other services to the public	28	52	20	0	0	0	0	80	0	14
2018	None of the above	38	44	8	6	2	2	0	84	8	88
2017	Client contact centre	35	41	12	8	3	1	0	77	11	75
2017	Communications or public affairs	39	44	4	8	5	0	0	83	13	68
2017	Security	39	35	15	6	5	0	0	74	11	135
2017	Science and technology	27	37	17	11	7	0	0	65	18	73
2017	Administration and operations	36	39	16	6	4	0	0	74	10	311
2017	Human resources	42	40	8	7	1	1	1	84	8	139
2017	Financial management	26	45	15	9	5	0	0	71	14	139
2017	Procurement	38	46	8	3	4	1	0	85	7	98
2017	Real property	31	45	16	4	4	0	0	76	8	25
2017	Materiel management	23	42	19	8	8	0	0	65	17	12
2017	Information management	35	44	12	6	3	0	0	79	9	80
2017	Information technology	30	36	15	11	8	1	0	67	19	1747
2017	Policy	52	37	11	0	0	0	0	89	0	19
2017	Project management	42	35	10	5	6	1	0	78	12	163
2017	Other services to the public	53	35	7	0	5	0	0	88	5	18
2017	None of the above	31	35	17	9	7	1	0	67	17	150
2014	Client contact centre	21	46	20	12	1	0	0	67	13	87
2014	Communications or public affairs	41	33	12	6	8	0	0	74	14	66
2014	Security	26	36	14	12	8	3	0	65	21	138
2014	Science and technology	23	36	18	9	12	2	0	60	22	118
2014	Administration and operations	36	36	12	8	5	1	1	75	13	372
2014	Human resources	28	41	17	8	6	0	0	69	14	163
2014	Financial management	33	40	16	4	7	0	0	73	11	203
2014	Procurement	38	41	6	8	7	1	0	79	15	99
2014	Real property	38	43	10	5	5	0	0	80	10	21
2014	Materiel management	22	46	0	16	11	4	0	71	29	18
2014	Information management	32	36	13	11	6	2	0	69	18	113
2014	Information technology	27	40	14	10	8	1	0	67	18	2509
2014	Internal audit	43	29	14	13	0	0	0	72	13	14
2014	Other services to the public	27	62	12	0	0	0	0	88	0	34
2014	None of the above	29	40	12	9	7	1	1	71	16	161

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	31	23	5	9	0	0	62	14	62
2020	Communications or public affairs	35	36	14	11	4	0	0	71	16	84
2020	Access to information and privacy	54	31	15	0	0	0	0	85	0	19
2020	Security	32	41	14	9	5	0	0	73	13	119
2020	Science and technology	41	41	14	1	1	1	0	83	2	76
2020	Administration and operations	41	38	13	4	4	0	0	79	8	384
2020	Human resources	49	35	6	6	3	0	0	84	9	266
2020	Financial management	40	34	13	8	5	0	0	74	13	209
2020	Procurement	40	37	13	4	6	1	0	77	10	146
2020	Real property	45	37	8	6	2	0	3	84	8	44
2020	Materiel management	64	15	5	12	4	0	0	79	16	26
2020	Information management	41	28	18	8	5	0	0	69	13	113
2020	Information technology	37	36	13	9	5	0	0	73	14	1930
2020	Internal audit	39	44	11	6	0	0	0	83	6	17
2020	Data sciences	50	42	0	4	3	0	0	93	7	26
2020	Policy	32	39	17	4	9	0	0	71	12	55
2020	Project management	42	33	9	7	9	0	0	75	16	242
2020	Other services to the public	41	45	7	4	4	0	0	86	7	25
2020	None of the above	38	33	12	11	5	0	0	72	16	178
2019	Client contact centre	28	39	19	4	10	0	0	67	14	78
2019	Communications or public affairs	35	39	8	13	6	0	0	74	18	86
2019	Access to information and privacy	43	38	19	0	0	0	0	81	0	18
2019	Security	34	38	13	6	10	0	0	72	16	132
2019	Science and technology	37	34	17	7	4	0	0	72	12	69
2019	Administration and operations	42	27	17	6	7	0	0	70	13	311
2019	Human resources	36	36	15	10	3	0	0	72	13	193
2019	Financial management	31	45	13	6	5	0	0	75	12	168
2019	Procurement	40	34	7	11	8	0	0	74	19	100
2019	Real property	41	38	19	2	0	0	0	79	2	42
2019	Materiel management	53	17	13	12	6	0	0	70	17	17
2019	Information management	42	30	10	8	11	0	0	72	18	90
2019	Information technology	30	38	16	8	7	0	0	69	15	1822
2019	Internal audit	48	29	23	0	0	0	0	77	0	12
2019	Data sciences	42	31	4	18	5	0	0	73	23	22
2019	Policy	38	37	4	10	10	0	0	75	21	43
2019	Project management	32	34	18	9	6	0	0	66	16	229
2019	Other services to the public	56	20	5	9	9	0	0	76	19	21
2019	None of the above	37	27	18	9	9	1	1	64	18	147
2018	Client contact centre	28	15	28	18	8	2	0	45	27	47
2018	Communications or public affairs	24	31	17	18	10	0	0	55	28	79
2018	Security	30	39	12	8	10	0	0	69	19	119
2018	Science and technology	23	47	12	9	9	0	0	71	18	33
2018	Administration and operations	40	29	12	10	8	0	0	70	19	237
2018	Human resources	31	38	11	9	9	1	0	70	19	171
2018	Financial management	26	35	20	13	7	0	0	60	20	129
2018	Procurement	26	40	19	9	7	0	0	66	16	70
2018	Real property	27	47	14	11	1	0	0	75	12	38
2018	Materiel management	10	54	15	7	14	0	0	64	21	13
2018	Information management	36	34	11	14	6	0	0	70	19	71
2018	Information technology	27	37	17	11	8	0	0	64	19	1398
2018	Internal audit	41	33	16	11	0	0	0	74	11	18
2018	Data sciences	27	38	11	0	9	16	0	77	10	12
2018	Policy	27	40	21	11	0	0	0	67	11	25
2018	Project management	33	41	14	5	6	0	0	74	12	150
2018	Other services to the public	14	60	7	5	14	0	0	74	19	14
2018	None of the above	31	31	12	14	12	0	0	62	26	88
2017	Client contact centre	32	32	21	9	4	3	0	65	13	75
2017	Communications or public affairs	36	32	14	13	5	0	0	68	19	68
2017	Security	33	33	13	10	10	0	0	67	20	135
2017	Science and technology	23	34	23	11	9	0	0	57	20	73
2017	Administration and operations	28	43	13	8	8	0	0	71	16	311
2017	Human resources	34	39	11	8	6	0	2	75	14	139
2017	Financial management	17	44	19	14	5	0	1	62	19	139
2017	Procurement	27	42	16	7	8	0	0	68	15	97
2017	Real property	23	42	16	11	4	4	0	68	16	25
2017	Materiel management	8	49	7	8	27	0	0	57	35	12
2017	Information management	30	33	20	9	8	0	1	64	16	80
2017	Information technology	21	36	18	13	11	0	0	58	24	1749
2017	Policy	17	61	16	5	0	0	0	79	5	19
2017	Project management	33	30	16	13	7	1	0	63	21	163
2017	Other services to the public	42	30	10	7	11	0	0	73	17	18
2017	None of the above	26	23	22	12	15	3	0	50	27	150

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	39	5	1	5	0	0	89	6	62
2020	Communications or public affairs	42	33	12	9	3	0	0	75	13	80
2020	Access to information and privacy	74	21	5	0	0	0	0	95	0	19
2020	Security	53	34	8	3	2	0	0	88	4	116
2020	Science and technology	53	39	5	3	0	0	0	92	3	75
2020	Administration and operations	50	33	12	3	1	0	0	83	5	384
2020	Human resources	58	31	3	5	2	0	0	90	7	263
2020	Financial management	53	32	9	3	3	0	0	85	6	208
2020	Procurement	56	26	9	5	3	1	0	82	8	146
2020	Real property	61	33	2	2	0	0	3	96	2	44
2020	Materiel management	63	17	11	9	0	0	0	80	9	26
2020	Information management	62	22	11	5	1	0	0	84	6	111
2020	Information technology	52	32	11	4	2	0	0	83	5	1914
2020	Internal audit	38	38	24	0	0	0	0	76	0	17
2020	Data sciences	67	30	0	0	3	0	0	97	3	26
2020	Policy	48	26	15	6	5	0	0	74	11	53
2020	Project management	51	30	12	3	5	0	0	81	8	242
2020	Other services to the public	62	25	4	4	4	0	0	88	8	25
2020	None of the above	52	27	13	5	3	0	0	79	8	177
2019	Client contact centre	48	38	9	3	1	1	0	87	4	78
2019	Communications or public affairs	40	29	18	8	5	0	0	69	13	86
2019	Access to information and privacy	46	31	23	0	0	0	0	77	0	17
2019	Security	56	25	12	4	4	0	0	81	7	132
2019	Science and technology	54	29	15	3	0	0	0	82	3	68
2019	Administration and operations	50	31	14	3	2	0	0	81	6	310
2019	Human resources	51	33	9	6	1	0	0	84	7	192
2019	Financial management	45	39	11	4	1	1	0	84	5	167
2019	Procurement	53	26	10	7	4	0	0	79	11	99
2019	Real property	48	38	9	5	0	0	0	86	5	42
2019	Materiel management	53	23	13	0	12	0	0	76	12	17
2019	Information management	54	25	17	2	2	0	0	79	4	89
2019	Information technology	46	34	12	4	4	0	0	80	8	1809
2019	Internal audit	49	30	21	0	0	0	0	79	0	12
2019	Data sciences	50	31	5	9	5	0	0	81	14	22
2019	Policy	48	32	13	5	2	0	0	80	7	42
2019	Project management	46	32	17	4	2	0	0	78	5	226
2019	Other services to the public	62	26	9	0	3	0	0	88	3	21
2019	None of the above	54	24	13	4	3	1	0	79	8	147
2018	Client contact centre	46	33	13	4	2	2	0	80	6	47
2018	Communications or public affairs	35	27	18	16	5	0	0	62	21	79
2018	Security	47	36	11	3	3	0	0	83	6	117
2018	Science and technology	37	48	12	0	3	0	0	85	3	32
2018	Administration and operations	50	32	11	5	2	0	0	82	7	236
2018	Human resources	50	33	9	3	5	0	0	83	8	168
2018	Financial management	39	36	17	4	4	0	0	75	7	128
2018	Procurement	50	28	13	5	3	0	0	78	9	70
2018	Real property	41	34	15	11	0	0	0	74	11	38
2018	Materiel management	49	36	15	0	0	0	0	85	0	13
2018	Information management	47	41	11	0	1	0	0	87	1	71
2018	Information technology	43	36	13	4	4	0	0	79	8	1390
2018	Internal audit	52	27	16	0	6	0	0	79	6	18
2018	Data sciences	57	34	9	0	0	0	0	91	0	12
2018	Policy	38	47	15	0	0	0	0	85	0	25
2018	Project management	40	41	10	7	2	0	0	81	9	149
2018	Other services to the public	21	41	20	18	0	0	0	62	18	14
2018	None of the above	52	20	16	9	2	0	0	73	11	88
2017	Client contact centre	47	42	7	3	1	0	0	89	4	75
2017	Communications or public affairs	49	26	13	8	5	0	0	74	13	68
2017	Security	51	36	6	4	2	0	0	87	7	134
2017	Science and technology	43	37	15	1	4	0	0	80	5	73
2017	Administration and operations	44	38	11	5	1	0	0	82	6	310
2017	Human resources	52	30	14	1	2	0	1	83	3	139
2017	Financial management	33	40	18	6	2	0	1	74	8	139
2017	Procurement	46	39	9	2	4	0	0	85	6	97
2017	Real property	39	46	4	7	4	0	0	85	11	25
2017	Materiel management	24	17	34	25	0	0	0	41	25	12
2017	Information management	49	37	6	8	1	0	0	85	9	80
2017	Information technology	41	37	13	5	4	0	0	78	9	1740
2017	Policy	46	37	11	5	0	0	0	84	5	19
2017	Project management	48	31	9	8	4	0	0	79	12	163
2017	Other services to the public	49	35	5	0	11	0	0	84	11	18
2017	None of the above	44	29	15	6	4	1	0	74	10	149
2014	Client contact centre	53	31	9	5	2	0	0	84	7	88
2014	Communications or public affairs	48	24	15	9	5	0	0	72	14	66
2014	Security	52	28	10	6	2	1	0	81	9	139
2014	Science and technology	45	37	8	3	7	0	0	82	9	118
2014	Administration and operations	55	30	10	3	3	0	1	85	6	372
2014	Human resources	54	32	9	4	1	1	0	86	4	163
2014	Financial management	46	36	11	4	4	0	0	82	8	203
2014	Procurement	61	28	6	3	2	0	0	89	5	100
2014	Real property	63	28	5	0	5	0	0	91	5	22
2014	Materiel management	51	27	17	0	5	0	0	78	5	18
2014	Information management	59	20	14	2	5	0	0	80	6	113
2014	Information technology	50	32	10	5	3	0	0	82	8	2509
2014	Internal audit	50	35	15	0	0	0	0	85	0	14
2014	Other services to the public	39	48	14	0	0	0	0	86	0	34
2014	None of the above	49	31	12	2	6	0	1	80	8	161

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	34	25	1	6	0	2	67	7	61
2020	Communications or public affairs	32	32	14	17	6	0	0	64	23	83
2020	Access to information and privacy	54	36	10	0	0	0	0	90	0	19
2020	Security	39	40	10	8	3	0	1	79	10	118
2020	Science and technology	42	35	20	4	0	0	0	76	4	76
2020	Administration and operations	41	38	12	5	4	0	0	79	9	382
2020	Human resources	47	32	11	6	4	1	0	80	9	266
2020	Financial management	39	39	12	7	3	0	0	78	10	209
2020	Procurement	45	31	11	7	5	0	0	76	12	145
2020	Real property	40	42	2	11	3	0	3	84	14	44
2020	Materiel management	56	18	13	0	12	0	0	74	12	26
2020	Information management	49	34	7	6	4	0	0	83	10	111
2020	Information technology	38	36	13	9	4	0	0	74	13	1924
2020	Internal audit	39	30	24	7	0	0	0	69	7	17
2020	Data sciences	40	46	12	0	3	0	0	85	3	26
2020	Policy	34	35	11	13	7	0	0	69	20	55
2020	Project management	40	36	11	6	8	0	0	76	14	243
2020	Other services to the public	31	46	16	4	4	0	0	77	7	25
2020	None of the above	37	31	13	10	9	1	0	68	19	177
2019	Client contact centre	34	28	23	9	6	0	0	62	15	78
2019	Communications or public affairs	32	41	8	10	8	1	0	73	18	86
2019	Access to information and privacy	44	37	19	0	0	0	0	81	0	18
2019	Security	38	33	16	9	4	0	0	71	13	132
2019	Science and technology	32	38	17	12	1	0	0	70	13	69
2019	Administration and operations	36	34	13	11	5	1	1	70	17	310
2019	Human resources	34	35	16	10	4	1	1	70	14	192
2019	Financial management	34	43	9	9	4	1	0	78	13	167
2019	Procurement	44	33	10	8	5	0	0	76	13	99
2019	Real property	27	50	11	11	0	0	0	77	11	43
2019	Materiel management	47	29	7	6	12	0	0	76	17	17
2019	Information management	43	28	12	9	9	0	0	71	17	90
2019	Information technology	32	39	14	9	6	0	0	71	15	1816
2019	Internal audit	27	35	23	8	8	0	0	62	15	12
2019	Data sciences	35	29	9	17	10	0	0	64	27	22
2019	Policy	36	47	6	9	2	0	0	83	11	43
2019	Project management	34	36	12	11	7	0	0	70	18	229
2019	Other services to the public	38	28	7	8	14	0	5	69	23	21
2019	None of the above	38	32	14	8	7	1	1	71	15	146
2018	Client contact centre	22	36	15	4	21	0	2	59	26	47
2018	Communications or public affairs	31	25	14	20	9	0	1	57	29	78
2018	Security	32	39	14	9	6	0	0	71	15	119
2018	Science and technology	24	47	18	6	6	0	0	71	12	33
2018	Administration and operations	34	34	13	12	6	0	0	69	18	237
2018	Human resources	29	33	22	9	7	0	0	62	16	170
2018	Financial management	16	44	15	16	8	0	0	61	24	127
2018	Procurement	27	43	10	15	4	0	1	70	20	70
2018	Real property	24	53	14	8	1	0	0	77	9	38
2018	Materiel management	39	22	32	0	7	0	0	61	7	13
2018	Information management	33	39	11	12	4	0	0	73	16	70
2018	Information technology	27	39	17	11	7	0	0	65	18	1395
2018	Internal audit	33	40	12	10	6	0	0	73	16	18
2018	Data sciences	41	31	11	17	0	0	0	72	17	12
2018	Policy	26	36	23	8	3	5	0	64	12	25
2018	Project management	33	40	11	13	3	0	0	73	16	148
2018	Other services to the public	21	53	7	19	0	0	0	74	19	14
2018	None of the above	37	31	12	12	8	0	0	69	20	88
2017	Client contact centre	30	35	13	13	7	0	1	66	21	75
2017	Communications or public affairs	32	35	13	11	8	1	0	68	19	68
2017	Security	38	37	11	6	8	0	0	76	13	133
2017	Science and technology	23	47	16	11	3	0	0	70	13	72
2017	Administration and operations	31	43	12	8	6	0	0	74	14	310
2017	Human resources	35	39	15	6	4	0	1	75	11	138
2017	Financial management	20	45	16	11	7	1	0	66	18	139
2017	Procurement	32	48	9	5	5	0	1	80	10	97
2017	Real property	19	27	19	22	12	0	0	47	34	25
2017	Materiel management	17	49	0	0	34	0	0	66	34	12
2017	Information management	29	43	10	13	4	0	1	72	17	80
2017	Information technology	25	40	14	13	8	0	0	65	21	1743
2017	Policy	53	37	11	0	0	0	0	89	0	19
2017	Project management	32	37	14	9	6	1	1	71	16	163
2017	Other services to the public	27	40	16	7	11	0	0	67	17	18
2017	None of the above	32	33	16	10	8	0	1	66	18	149
2014	Client contact centre	13	34	22	14	17	0	0	47	31	88
2014	Communications or public affairs	21	41	11	12	15	0	0	62	27	66
2014	Security	24	39	13	12	10	1	0	64	23	139
2014	Science and technology	18	32	17	18	15	0	0	50	33	118
2014	Administration and operations	24	38	14	13	10	0	1	63	23	372
2014	Human resources	19	45	16	12	7	0	1	65	19	162
2014	Financial management	17	44	17	11	10	0	1	62	22	202
2014	Procurement	21	39	14	10	15	1	0	61	25	99
2014	Real property	45	27	9	19	0	0	0	72	19	22
2014	Materiel management	23	27	11	22	17	0	0	50	39	18
2014	Information management	25	40	8	14	12	0	1	66	26	113
2014	Information technology	17	40	16	15	12	0	0	57	27	2510
2014	Internal audit	44	21	35	0	0	0	0	65	0	14
2014	Other services to the public	8	33	24	12	20	0	3	43	33	34
2014	None of the above	22	38	16	12	11	1	1	61	23	161

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	28	18	3	8	0	2	70	11	62
2020	Communications or public affairs	39	28	17	11	4	0	0	67	16	83
2020	Access to information and privacy	64	16	20	0	0	0	0	80	0	19
2020	Security	40	39	13	7	2	0	0	79	8	119
2020	Science and technology	41	38	14	4	3	0	0	79	6	76
2020	Administration and operations	48	33	14	3	3	0	0	80	6	381
2020	Human resources	53	28	10	6	2	0	0	81	9	265
2020	Financial management	40	37	14	5	3	0	0	78	8	208
2020	Procurement	51	27	13	5	4	0	0	77	10	146
2020	Real property	53	25	10	7	3	0	3	80	9	43
2020	Materiel management	67	15	9	5	4	0	0	83	8	26
2020	Information management	45	34	8	5	6	1	0	80	12	113
2020	Information technology	40	34	15	7	4	0	0	74	11	1932
2020	Internal audit	39	31	13	11	0	0	7	75	11	17
2020	Data sciences	52	37	3	3	4	0	0	89	7	26
2020	Policy	41	31	10	9	9	0	0	72	18	53
2020	Project management	44	30	10	6	9	0	0	74	15	243
2020	Other services to the public	43	35	7	4	12	0	0	78	15	25
2020	None of the above	43	27	12	10	7	0	1	71	17	178
2019	Client contact centre	37	30	21	7	5	0	0	67	13	78
2019	Communications or public affairs	43	28	12	10	6	0	1	72	16	86
2019	Access to information and privacy	49	27	24	0	0	0	0	76	0	18
2019	Security	40	32	13	7	7	0	0	72	14	132
2019	Science and technology	35	32	20	6	7	0	0	67	13	69
2019	Administration and operations	39	32	15	7	7	0	0	72	13	312
2019	Human resources	41	33	14	7	6	1	0	73	13	194
2019	Financial management	37	40	12	9	3	0	0	77	12	167
2019	Procurement	48	27	13	5	7	0	0	75	12	100
2019	Real property	34	48	16	2	0	0	0	82	2	43
2019	Materiel management	47	29	0	13	12	0	0	76	24	17
2019	Information management	44	29	9	7	11	0	0	73	18	90
2019	Information technology	34	36	14	9	6	0	0	71	15	1821
2019	Internal audit	40	29	23	8	0	0	0	69	8	12
2019	Data sciences	48	32	0	9	10	0	0	81	19	22
2019	Policy	48	28	13	9	2	0	0	76	11	43
2019	Project management	35	30	20	10	4	0	0	65	15	229
2019	Other services to the public	47	26	9	6	12	0	0	73	18	21
2019	None of the above	43	32	11	9	5	0	1	76	14	146
2018	Client contact centre	27	35	15	4	17	2	0	63	21	47
2018	Communications or public affairs	31	20	17	17	13	0	1	52	31	79
2018	Security	34	31	20	6	7	1	1	66	13	119
2018	Science and technology	30	41	21	0	9	0	0	71	9	33
2018	Administration and operations	39	33	11	9	8	0	0	72	17	237
2018	Human resources	38	33	14	11	4	0	0	70	15	170
2018	Financial management	25	40	18	10	6	0	0	66	16	128
2018	Procurement	40	22	22	11	4	0	1	62	15	69
2018	Real property	31	53	6	10	0	0	0	84	10	36
2018	Materiel management	32	29	25	7	7	0	0	61	14	13
2018	Information management	42	30	15	11	1	0	0	73	12	69
2018	Information technology	29	37	17	8	8	0	0	66	17	1386
2018	Internal audit	32	33	24	5	6	0	0	65	11	18
2018	Data sciences	34	38	11	9	9	0	0	72	17	12
2018	Policy	38	41	14	7	0	0	0	79	7	25
2018	Project management	41	28	17	9	4	0	0	69	14	147
2018	Other services to the public	21	52	7	14	0	0	7	78	15	14
2018	None of the above	43	26	14	6	10	1	0	70	16	88
2017	Client contact centre	38	26	25	8	3	0	0	65	11	75
2017	Communications or public affairs	35	33	13	10	10	0	0	68	20	68
2017	Security	45	35	9	5	6	0	0	80	11	134
2017	Science and technology	33	31	23	9	4	0	0	64	13	72
2017	Administration and operations	39	37	13	4	6	0	0	77	10	310
2017	Human resources	41	38	13	4	3	0	1	80	7	139
2017	Financial management	28	35	21	11	6	0	0	63	16	139
2017	Procurement	37	41	10	4	6	0	1	79	10	97
2017	Real property	27	27	26	11	8	0	0	55	19	25
2017	Materiel management	25	33	16	0	27	0	0	58	27	12
2017	Information management	35	31	17	12	5	0	0	66	17	80
2017	Information technology	28	36	18	11	7	0	0	64	18	1741
2017	Policy	43	31	21	5	0	0	0	73	5	19
2017	Project management	38	37	12	8	4	1	0	75	13	163
2017	Other services to the public	22	38	30	0	11	0	0	60	11	18
2017	None of the above	30	32	20	7	12	0	0	62	18	150
2014	Client contact centre	19	35	23	11	11	0	0	54	23	88
2014	Communications or public affairs	24	39	12	11	13	0	0	63	24	66
2014	Security	30	39	9	8	13	1	0	70	21	139
2014	Science and technology	22	27	22	12	16	0	0	49	29	118
2014	Administration and operations	34	34	15	10	7	0	0	68	17	371
2014	Human resources	23	44	14	8	10	0	1	68	18	163
2014	Financial management	24	37	17	12	10	0	0	61	22	202
2014	Procurement	31	32	19	8	9	0	1	64	17	99
2014	Real property	45	27	10	9	9	0	0	72	18	22
2014	Materiel management	22	39	16	11	11	0	0	62	22	18
2014	Information management	30	33	16	9	12	0	1	64	21	113
2014	Information technology	23	37	18	12	10	0	0	60	23	2508
2014	Internal audit	44	20	22	7	7	0	0	64	14	14
2014	Other services to the public	15	31	20	17	17	0	0	46	35	34
2014	None of the above	29	29	21	11	9	1	1	59	20	161

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	45	14	9	5	0	2	72	14	63
2020	Communications or public affairs	37	43	11	3	5	0	0	81	8	84
2020	Access to information and privacy	52	48	0	0	0	0	0	100	0	18
2020	Security	34	46	12	6	2	0	0	79	9	118
2020	Science and technology	41	47	8	4	0	0	0	88	4	73
2020	Administration and operations	42	41	10	5	2	0	0	83	7	382
2020	Human resources	51	33	9	5	3	0	0	84	8	261
2020	Financial management	39	36	15	8	2	0	0	75	10	209
2020	Procurement	48	32	11	6	3	0	0	80	9	143
2020	Real property	45	31	10	11	0	0	3	78	11	44
2020	Materiel management	53	26	17	4	0	0	0	79	4	26
2020	Information management	46	34	11	5	4	0	0	80	9	109
2020	Information technology	37	39	13	8	3	0	0	76	11	1922
2020	Internal audit	44	38	11	0	0	0	7	88	0	17
2020	Data sciences	43	50	4	3	0	0	0	93	3	26
2020	Policy	30	35	11	15	7	0	2	67	22	53
2020	Project management	39	35	12	8	6	0	0	74	14	239
2020	Other services to the public	36	52	8	0	4	0	0	88	4	24
2020	None of the above	39	33	15	8	5	0	0	72	13	177
2019	Client contact centre	34	35	19	9	3	0	0	69	11	78
2019	Communications or public affairs	37	37	10	10	6	0	1	74	16	83
2019	Access to information and privacy	56	23	15	5	0	0	0	80	5	17
2019	Security	33	39	9	12	6	0	0	73	18	128
2019	Science and technology	30	37	17	12	4	0	0	66	16	68
2019	Administration and operations	40	34	14	8	3	1	1	75	11	306
2019	Human resources	37	36	12	12	3	0	0	73	16	193
2019	Financial management	37	48	10	3	2	0	0	84	5	166
2019	Procurement	34	41	10	9	5	1	0	75	14	98
2019	Real property	29	45	16	10	0	0	0	73	10	41
2019	Materiel management	25	37	13	24	0	0	0	62	24	16
2019	Information management	40	35	10	9	7	0	0	75	15	88
2019	Information technology	30	40	15	9	5	0	0	71	14	1801
2019	Internal audit	49	21	15	15	0	0	0	69	15	12
2019	Data sciences	36	36	8	9	10	0	0	72	19	22
2019	Policy	49	32	10	8	2	0	0	80	10	44
2019	Project management	31	35	19	10	3	1	0	67	13	224
2019	Other services to the public	37	36	13	6	9	0	0	73	14	21
2019	None of the above	34	37	14	9	5	1	0	71	15	146
2018	Client contact centre	26	36	17	8	13	0	0	62	21	47
2018	Communications or public affairs	22	34	19	16	9	0	0	56	25	78
2018	Security	31	39	16	8	7	0	0	69	15	119
2018	Science and technology	35	32	21	6	6	0	0	67	12	33
2018	Administration and operations	36	33	13	9	9	0	0	69	18	236
2018	Human resources	29	39	13	10	8	0	1	69	18	170
2018	Financial management	22	39	17	16	6	0	0	62	22	127
2018	Procurement	36	31	15	12	5	0	0	67	18	70
2018	Real property	19	42	19	14	7	0	0	61	20	38
2018	Materiel management	17	36	18	15	14	0	0	53	29	13
2018	Information management	43	24	17	10	6	0	0	68	16	71
2018	Information technology	25	36	18	11	8	0	0	62	20	1399
2018	Internal audit	31	40	17	6	6	0	0	72	11	18
2018	Data sciences	27	15	17	17	9	16	0	50	30	12
2018	Policy	19	39	23	14	4	0	0	58	18	25
2018	Project management	36	33	14	11	6	0	0	68	17	149
2018	Other services to the public	34	34	0	12	14	0	7	72	28	14
2018	None of the above	33	34	10	12	10	0	0	68	22	88
2017	Client contact centre	36	30	17	13	4	0	0	66	17	75
2017	Communications or public affairs	42	30	9	8	9	1	0	74	17	68
2017	Security	39	33	15	7	4	1	0	73	12	134
2017	Science and technology	22	33	25	11	9	0	0	55	20	73
2017	Administration and operations	34	40	13	8	5	0	0	74	13	310
2017	Human resources	36	38	10	9	5	0	1	75	14	139
2017	Financial management	23	42	19	12	4	0	0	65	16	139
2017	Procurement	32	43	9	9	5	0	1	76	14	97
2017	Real property	23	50	11	8	8	0	0	73	16	25
2017	Materiel management	32	32	19	0	17	0	0	65	17	12
2017	Information management	34	33	10	18	6	0	0	67	24	80
2017	Information technology	24	35	18	13	10	0	0	60	23	1744
2017	Policy	32	26	32	11	0	0	0	58	11	19
2017	Project management	33	30	16	15	6	1	0	63	21	163
2017	Other services to the public	22	45	5	12	11	5	0	71	24	18
2017	None of the above	26	35	21	10	8	0	0	61	19	150
2014	Client contact centre	26	32	18	13	10	0	0	59	24	88
2014	Communications or public affairs	28	31	15	11	15	0	0	59	26	65
2014	Security	25	35	14	7	17	1	0	61	25	137
2014	Science and technology	24	30	23	9	14	1	0	54	23	118
2014	Administration and operations	31	39	12	10	8	0	0	70	18	370
2014	Human resources	30	38	11	14	6	1	0	68	21	163
2014	Financial management	22	39	17	11	11	0	0	61	22	202
2014	Procurement	30	37	14	10	9	0	0	67	19	99
2014	Real property	40	23	14	18	4	0	0	63	23	22
2014	Materiel management	22	44	17	6	11	0	0	67	17	18
2014	Information management	28	33	16	7	15	0	1	61	23	112
2014	Information technology	20	35	19	14	11	0	0	56	25	2510
2014	Internal audit	36	36	21	0	7	0	0	73	7	14
2014	Other services to the public	21	41	14	15	8	0	0	62	24	34
2014	None of the above	22	35	15	14	12	1	1	58	27	161

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	40	13	3	5	0	0	79	8	62
2020	Communications or public affairs	44	36	10	4	5	0	0	80	10	85
2020	Access to information and privacy	45	50	5	0	0	0	0	95	0	19
2020	Security	43	38	12	4	3	0	0	80	8	118
2020	Science and technology	52	37	8	1	0	1	0	91	1	76
2020	Administration and operations	45	39	10	4	2	0	0	84	7	385
2020	Human resources	53	34	7	4	2	0	0	87	6	267
2020	Financial management	47	33	11	6	3	0	0	79	9	209
2020	Procurement	45	38	6	6	4	0	0	83	10	146
2020	Real property	50	39	5	5	0	0	3	91	5	44
2020	Materiel management	57	22	9	12	0	0	0	79	12	26
2020	Information management	54	29	11	4	3	0	0	83	6	113
2020	Information technology	43	35	12	7	3	0	0	78	10	1934
2020	Internal audit	39	55	6	0	0	0	0	94	0	17
2020	Data sciences	53	39	4	3	0	0	0	93	3	26
2020	Policy	38	41	5	5	11	0	0	79	16	54
2020	Project management	45	31	10	8	6	0	0	76	14	241
2020	Other services to the public	39	50	7	0	4	0	0	89	4	25
2020	None of the above	42	36	8	7	6	0	0	79	14	178
2019	Client contact centre	38	45	9	4	2	1	0	85	6	78
2019	Communications or public affairs	41	39	10	5	5	0	0	80	10	86
2019	Access to information and privacy	37	44	19	0	0	0	0	81	0	18
2019	Security	38	45	8	5	5	0	0	83	10	130
2019	Science and technology	34	40	15	7	4	0	0	74	11	69
2019	Administration and operations	45	35	12	5	3	0	0	80	7	313
2019	Human resources	43	37	8	9	3	0	0	80	11	193
2019	Financial management	36	47	10	4	3	0	0	83	7	169
2019	Procurement	45	34	7	7	6	1	0	80	13	100
2019	Real property	52	34	9	5	0	0	0	86	5	43
2019	Materiel management	41	29	13	6	12	0	0	70	17	17
2019	Information management	45	29	12	7	5	1	0	75	13	91
2019	Information technology	37	39	12	7	5	0	0	76	12	1826
2019	Internal audit	49	36	8	8	0	0	0	85	8	12
2019	Data sciences	36	32	5	13	14	0	0	68	27	22
2019	Policy	29	44	6	15	6	0	0	73	21	44
2019	Project management	35	38	12	13	2	0	0	73	15	230
2019	Other services to the public	60	29	0	12	0	0	0	88	12	21
2019	None of the above	40	33	11	9	6	1	0	74	15	146
2018	Client contact centre	38	43	14	0	6	0	0	80	6	48
2018	Communications or public affairs	27	32	19	17	2	1	0	60	20	78
2018	Security	35	43	11	7	3	0	0	78	10	119
2018	Science and technology	23	50	12	6	9	0	0	73	15	33
2018	Administration and operations	41	35	10	7	6	0	0	76	13	236
2018	Human resources	39	40	10	5	6	0	0	79	11	171
2018	Financial management	28	40	16	11	5	0	0	68	16	129
2018	Procurement	44	37	10	8	2	0	0	81	9	70
2018	Real property	27	50	12	11	0	0	0	77	11	38
2018	Materiel management	24	61	7	7	0	0	0	86	7	13
2018	Information management	41	38	14	3	4	0	0	79	7	71
2018	Information technology	32	40	14	8	5	0	0	73	13	1401
2018	Internal audit	38	41	16	0	6	0	0	78	6	18
2018	Data sciences	49	31	19	0	0	0	0	81	0	12
2018	Policy	30	49	17	3	0	0	0	79	3	25
2018	Project management	36	38	13	11	3	0	0	74	13	150
2018	Other services to the public	14	41	20	20	5	0	0	56	25	14
2018	None of the above	42	30	11	9	9	0	0	71	18	87
2017	Client contact centre	45	39	7	7	3	0	0	84	9	75
2017	Communications or public affairs	43	29	14	9	6	0	0	71	15	68
2017	Security	41	35	12	7	4	0	0	76	12	134
2017	Science and technology	29	42	19	7	4	0	0	71	11	73
2017	Administration and operations	38	39	12	7	4	0	0	77	11	310
2017	Human resources	41	39	9	5	4	0	1	81	9	139
2017	Financial management	24	43	21	6	6	0	0	66	12	139
2017	Procurement	38	43	9	6	4	0	0	81	10	97
2017	Real property	31	50	8	3	8	0	0	81	11	25
2017	Materiel management	24	16	34	8	17	0	0	41	25	12
2017	Information management	35	36	20	6	3	0	0	71	9	80
2017	Information technology	29	40	14	10	6	0	0	70	17	1744
2017	Policy	32	42	11	16	0	0	0	73	16	19
2017	Project management	38	27	16	10	9	1	0	66	19	161
2017	Other services to the public	28	51	5	5	11	0	0	79	16	18
2017	None of the above	31	31	20	9	9	1	0	63	18	150
2014	Client contact centre	32	30	19	14	6	0	0	62	20	88
2014	Communications or public affairs	30	33	17	11	9	0	0	63	20	66
2014	Security	31	36	16	9	6	1	0	68	16	139
2014	Science and technology	22	44	18	9	7	0	0	66	16	118
2014	Administration and operations	33	40	13	7	6	0	0	73	13	372
2014	Human resources	29	37	17	11	4	1	0	67	16	163
2014	Financial management	26	42	17	7	8	0	0	68	16	202
2014	Procurement	33	35	13	9	9	1	0	68	18	99
2014	Real property	45	41	5	5	5	0	0	86	9	22
2014	Materiel management	34	38	16	0	11	0	0	72	11	18
2014	Information management	34	38	15	7	6	0	0	72	13	112
2014	Information technology	28	42	15	10	6	0	0	69	16	2510
2014	Internal audit	22	43	35	0	0	0	0	65	0	14
2014	Other services to the public	18	57	17	5	3	0	0	75	8	34
2014	None of the above	32	36	9	15	5	1	1	70	21	161

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	38	15	6	7	0	2	71	13	63
2020	Communications or public affairs	43	26	11	12	8	0	0	69	20	85
2020	Access to information and privacy	40	26	19	15	0	0	0	66	15	19
2020	Security	36	30	21	8	4	0	0	66	12	119
2020	Science and technology	39	31	11	17	2	0	0	71	19	76
2020	Administration and operations	48	26	15	7	4	0	1	74	11	383
2020	Human resources	41	26	18	8	6	0	1	68	14	268
2020	Financial management	40	39	9	7	5	0	0	79	12	207
2020	Procurement	32	36	15	9	7	0	1	69	16	145
2020	Real property	38	37	13	9	0	0	2	77	9	45
2020	Materiel management	44	44	8	0	4	0	0	88	4	26
2020	Information management	46	28	18	5	3	0	0	74	8	113
2020	Information technology	35	33	16	9	6	0	1	69	15	1926
2020	Internal audit	17	53	13	13	5	0	0	70	18	17
2020	Data sciences	31	37	20	7	4	0	0	68	12	26
2020	Policy	19	31	31	13	7	0	0	49	20	53
2020	Project management	36	31	16	11	5	0	0	68	16	242
2020	Other services to the public	34	44	18	4	0	0	0	78	4	25
2020	None of the above	40	31	14	10	4	0	1	72	14	177
2019	Client contact centre	40	28	19	9	1	0	1	70	11	77
2019	Communications or public affairs	56	25	11	3	4	0	0	82	8	85
2019	Access to information and privacy	46	42	12	0	0	0	0	88	0	18
2019	Security	42	35	16	4	3	0	0	77	7	131
2019	Science and technology	33	33	22	9	3	0	1	66	12	68
2019	Administration and operations	47	33	12	6	1	0	0	81	7	311
2019	Human resources	32	33	20	5	8	1	0	66	13	194
2019	Financial management	38	32	15	10	4	1	0	71	14	168
2019	Procurement	29	39	19	9	4	0	0	68	13	98
2019	Real property	41	39	18	0	2	0	0	79	2	43
2019	Materiel management	59	18	12	11	0	0	0	77	11	17
2019	Information management	44	34	11	6	4	1	0	79	11	91
2019	Information technology	34	36	16	8	6	0	1	71	13	1818
2019	Internal audit	56	14	0	15	14	0	0	70	30	12
2019	Data sciences	45	32	13	9	0	0	0	78	9	22
2019	Policy	32	29	20	8	11	0	0	61	19	43
2019	Project management	32	37	16	9	5	0	1	69	14	226
2019	Other services to the public	53	32	5	0	10	0	0	85	10	21
2019	None of the above	40	26	15	12	4	1	2	68	16	145
2018	Client contact centre	41	17	18	14	4	2	5	62	19	49
2018	Communications or public affairs	49	23	15	8	5	0	0	73	13	80
2018	Security	30	40	16	11	3	0	1	71	13	117
2018	Science and technology	29	27	38	3	3	0	0	56	6	33
2018	Administration and operations	45	28	14	9	3	0	1	73	12	238
2018	Human resources	32	32	16	13	6	0	1	65	19	170
2018	Financial management	31	30	24	9	4	1	0	62	14	131
2018	Procurement	38	28	16	15	4	0	0	66	18	70
2018	Real property	27	27	16	16	13	0	0	55	29	38
2018	Materiel management	36	28	22	7	7	0	0	64	14	13
2018	Information management	26	36	26	10	1	0	0	63	11	71
2018	Information technology	32	36	16	9	6	0	0	69	15	1403
2018	Internal audit	45	11	17	11	16	0	0	56	27	18
2018	Data sciences	19	50	9	6	17	0	0	69	23	12
2018	Policy	46	22	16	5	11	0	0	68	16	25
2018	Project management	33	36	17	9	5	0	0	69	14	149
2018	Other services to the public	50	13	33	5	0	0	0	62	5	15
2018	None of the above	41	26	17	10	5	1	0	68	15	88
2017	Client contact centre	42	34	7	11	6	0	0	76	17	75
2017	Communications or public affairs	35	33	22	5	5	0	0	68	10	68
2017	Security	29	39	15	7	7	1	2	71	14	135
2017	Science and technology	38	37	12	10	3	0	0	75	13	73
2017	Administration and operations	36	39	13	6	5	0	1	76	11	310
2017	Human resources	22	34	25	10	8	0	1	57	18	139
2017	Financial management	31	41	17	6	5	0	0	72	11	139
2017	Procurement	35	43	11	4	6	0	1	79	10	98
2017	Real property	30	19	16	12	15	4	4	53	30	25
2017	Materiel management	42	33	19	0	7	0	0	74	7	12
2017	Information management	28	41	17	5	6	0	3	71	12	80
2017	Information technology	34	37	15	7	5	0	1	72	13	1746
2017	Policy	22	35	27	16	0	0	0	57	16	19
2017	Project management	33	34	17	8	6	1	1	68	14	162
2017	Other services to the public	40	26	18	5	0	0	11	74	6	18
2017	None of the above	40	33	15	6	4	0	2	74	10	150
2014	Client contact centre	36	34	13	10	3	1	2	73	13	88
2014	Communications or public affairs	52	20	24	2	3	0	0	72	4	66
2014	Security	27	35	17	8	12	0	1	62	21	139
2014	Science and technology	31	40	15	8	4	0	1	72	12	118
2014	Administration and operations	41	36	12	6	5	0	1	77	11	372
2014	Human resources	29	32	24	6	10	0	0	60	16	163
2014	Financial management	43	27	19	7	4	0	0	70	11	203
2014	Procurement	33	36	20	5	6	0	0	69	11	100
2014	Real property	40	28	18	0	14	0	0	68	14	22
2014	Materiel management	43	46	11	0	0	0	0	89	0	18
2014	Information management	45	34	10	6	3	0	2	80	9	113
2014	Information technology	30	37	19	8	5	0	1	67	14	2508
2014	Internal audit	43	29	7	7	7	0	7	77	15	14
2014	Other services to the public	44	36	9	6	3	3	0	82	9	34
2014	None of the above	34	31	16	9	7	1	3	67	17	161

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	22	35	27	6	0	2	34	31	63
2020	Communications or public affairs	17	18	40	15	9	2	0	24	35	85
2020	Access to information and privacy	0	11	39	25	25	0	0	50	11	19
2020	Security	14	22	34	16	14	0	0	30	36	119
2020	Science and technology	11	22	42	19	7	0	0	26	32	76
2020	Administration and operations	7	26	34	19	12	1	2	31	34	386
2020	Human resources	13	22	34	18	10	0	2	29	36	266
2020	Financial management	12	23	33	26	5	0	0	31	36	209
2020	Procurement	12	20	30	26	11	0	1	37	32	146
2020	Real property	4	47	35	10	2	0	2	12	52	45
2020	Materiel management	0	31	38	24	4	0	4	29	33	26
2020	Information management	12	19	35	18	13	2	1	32	32	112
2020	Information technology	12	27	36	17	7	1	0	24	39	1938
2020	Internal audit	0	31	35	35	0	0	0	35	31	17
2020	Data sciences	15	31	34	12	9	0	0	20	46	26
2020	Policy	21	29	31	13	3	0	2	17	51	54
2020	Project management	13	21	37	19	10	0	0	29	34	243
2020	Other services to the public	16	32	30	10	7	0	4	18	50	25
2020	None of the above	12	22	33	19	9	1	5	29	36	178
2019	Client contact centre	5	25	44	19	6	0	1	25	30	78
2019	Communications or public affairs	16	34	31	7	12	0	0	18	50	86
2019	Access to information and privacy	5	0	65	15	15	0	0	30	5	18
2019	Security	19	32	28	15	5	0	2	21	51	132
2019	Science and technology	18	23	38	14	6	0	1	20	42	69
2019	Administration and operations	13	25	32	18	9	2	2	28	39	313
2019	Human resources	15	33	36	9	6	1	0	15	49	194
2019	Financial management	10	31	36	14	5	2	1	20	43	169
2019	Procurement	4	20	48	17	9	0	1	27	25	99
2019	Real property	9	37	32	19	0	0	2	20	47	42
2019	Materiel management	6	47	18	18	6	0	6	25	56	17
2019	Information management	12	32	29	16	8	1	2	25	45	90
2019	Information technology	14	27	36	15	6	1	1	21	42	1826
2019	Internal audit	0	31	35	14	21	0	0	35	31	12
2019	Data sciences	22	26	42	0	9	0	0	9	49	22
2019	Policy	17	40	22	17	2	2	0	19	58	44
2019	Project management	19	27	35	14	5	1	1	18	46	229
2019	Other services to the public	4	17	51	5	20	0	3	26	22	21
2019	None of the above	15	29	32	14	7	1	1	22	45	146
2018	Client contact centre	14	50	18	10	6	2	0	16	65	48
2018	Communications or public affairs	25	31	30	8	5	0	0	13	57	78
2018	Security	7	30	39	18	6	0	0	24	37	119
2018	Science and technology	15	33	41	3	5	0	3	9	49	33
2018	Administration and operations	14	31	33	14	7	0	1	21	46	239
2018	Human resources	17	34	35	11	3	0	0	14	51	172
2018	Financial management	18	31	36	13	1	0	1	15	49	130
2018	Procurement	10	23	39	19	8	0	0	28	34	70
2018	Real property	17	27	48	6	3	0	0	8	44	38
2018	Materiel management	7	22	35	14	7	7	7	25	34	13
2018	Information management	14	31	40	13	3	0	0	15	45	71
2018	Information technology	16	29	37	13	4	1	1	17	46	1399
2018	Internal audit	6	35	22	21	16	0	0	37	41	18
2018	Data sciences	9	37	30	0	24	0	0	24	46	12
2018	Policy	8	26	33	29	5	0	0	33	34	24
2018	Project management	20	32	30	11	2	2	2	14	54	149
2018	Other services to the public	13	30	13	25	12	0	7	39	47	15
2018	None of the above	15	19	35	16	13	1	1	30	35	88
2017	Client contact centre	8	25	38	12	9	1	6	23	36	74
2017	Communications or public affairs	19	20	45	12	3	1	0	15	40	68
2017	Security	15	29	31	16	7	1	1	24	44	134
2017	Science and technology	17	27	37	14	3	0	3	17	45	73
2017	Administration and operations	13	27	36	15	6	1	3	21	41	308
2017	Human resources	13	33	34	10	5	1	4	15	49	139
2017	Financial management	18	33	33	9	3	0	4	12	53	139
2017	Procurement	11	20	39	18	8	2	2	27	32	98
2017	Real property	24	37	28	8	0	0	4	8	63	25
2017	Materiel management	9	55	0	18	9	0	9	29	71	11
2017	Information management	15	32	26	23	1	1	1	25	48	78
2017	Information technology	16	30	35	13	4	1	1	17	47	1741
2017	Policy	10	32	47	6	6	0	0	11	42	19
2017	Project management	18	36	26	9	6	1	5	15	57	162
2017	Other services to the public	11	21	30	26	6	0	5	34	34	18
2017	None of the above	16	34	23	9	7	4	6	18	56	149
2014	Client contact centre	12	34	32	17	1	0	4	19	49	88
2014	Communications or public affairs	32	26	27	8	6	0	1	14	59	66
2014	Security	23	30	28	12	4	2	1	16	55	139
2014	Science and technology	19	42	26	7	3	1	2	10	63	118
2014	Administration and operations	13	31	28	14	9	1	4	24	47	371
2014	Human resources	19	40	29	9	2	0	1	11	60	163
2014	Financial management	21	30	26	11	8	1	3	20	53	201
2014	Procurement	11	45	19	14	5	1	3	21	59	98
2014	Real property	23	37	36	5	0	0	0	5	60	22
2014	Materiel management	22	23	43	6	6	0	0	12	45	18
2014	Information management	18	25	37	8	7	0	5	16	45	112
2014	Information technology	20	34	31	10	3	1	1	13	56	2503
2014	Internal audit	0	21	35	29	7	0	7	39	23	14
2014	Other services to the public	16	21	30	28	6	0	0	33	37	34
2014	None of the above	16	29	38	10	5	2	1	15	46	161

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	20	25	32	13	2	2	47	28	62
2020	Communications or public affairs	12	17	29	23	16	2	0	40	30	84
2020	Access to information and privacy	0	11	24	20	45	0	0	65	11	19
2020	Security	13	13	28	25	19	2	0	45	27	118
2020	Science and technology	8	23	36	21	12	0	0	33	31	76
2020	Administration and operations	6	18	28	23	20	4	1	45	26	386
2020	Human resources	13	14	20	27	19	4	3	50	29	265
2020	Financial management	8	22	29	25	12	3	1	38	31	209
2020	Procurement	6	12	28	37	14	1	1	53	19	146
2020	Real property	2	27	28	28	12	0	2	41	30	45
2020	Materiel management	0	19	27	22	12	8	11	43	24	26
2020	Information management	14	12	28	19	19	5	2	42	28	112
2020	Information technology	10	19	30	27	13	1	1	40	30	1926
2020	Internal audit	5	24	31	30	5	6	0	37	31	17
2020	Data sciences	16	17	38	13	16	0	0	29	33	26
2020	Policy	23	25	26	19	6	0	0	25	48	54
2020	Project management	9	18	27	28	17	1	1	45	28	243
2020	Other services to the public	8	26	25	23	14	0	4	39	35	25
2020	None of the above	12	21	25	21	15	2	4	39	35	177
2019	Client contact centre	11	17	40	16	10	5	1	27	30	78
2019	Communications or public affairs	13	22	32	20	11	0	2	31	35	86
2019	Access to information and privacy	5	35	29	27	5	0	0	32	40	18
2019	Security	19	27	29	13	9	0	2	23	47	130
2019	Science and technology	16	14	38	25	6	0	1	31	31	69
2019	Administration and operations	13	20	27	16	19	2	2	37	35	313
2019	Human resources	16	30	26	13	7	5	2	22	50	194
2019	Financial management	16	24	30	14	13	2	1	28	41	169
2019	Procurement	6	10	32	29	19	1	3	51	16	100
2019	Real property	5	27	37	16	11	2	2	28	33	43
2019	Materiel management	17	30	29	7	12	0	6	19	50	17
2019	Information management	14	19	30	18	16	2	1	35	34	91
2019	Information technology	14	26	30	19	9	1	1	29	41	1813
2019	Internal audit	23	30	8	19	21	0	0	40	52	12
2019	Data sciences	9	36	29	13	13	0	0	26	45	22
2019	Policy	11	32	23	21	11	2	0	32	44	44
2019	Project management	17	27	28	16	10	1	1	26	45	228
2019	Other services to the public	9	5	23	14	24	22	3	51	19	21
2019	None of the above	15	21	29	18	11	3	2	30	39	146
2018	Client contact centre	22	37	21	10	8	2	0	18	61	48
2018	Communications or public affairs	34	16	26	13	11	1	0	24	50	78
2018	Security	18	30	22	22	7	1	0	29	48	118
2018	Science and technology	21	30	30	9	8	0	3	18	52	33
2018	Administration and operations	17	24	27	20	9	1	1	29	43	237
2018	Human resources	24	28	32	10	4	2	0	14	53	171
2018	Financial management	19	32	30	11	4	3	0	16	53	130
2018	Procurement	13	23	26	24	11	1	2	36	38	70
2018	Real property	19	25	40	8	8	0	0	16	44	38
2018	Materiel management	22	32	15	7	10	7	7	20	63	13
2018	Information management	11	25	28	28	4	3	1	34	38	71
2018	Information technology	19	27	29	15	7	2	1	23	47	1396
2018	Internal audit	6	22	52	10	11	0	0	21	27	18
2018	Data sciences	0	31	26	19	24	0	0	43	31	12
2018	Policy	7	31	34	20	8	0	0	28	38	24
2018	Project management	19	32	29	9	7	3	1	17	53	148
2018	Other services to the public	13	20	37	12	12	0	7	25	35	15
2018	None of the above	26	16	24	15	14	2	3	31	44	88
2017	Client contact centre	17	27	28	8	11	5	4	21	48	74
2017	Communications or public affairs	23	28	28	12	6	3	0	19	52	68
2017	Security	24	19	31	13	8	3	2	22	45	134
2017	Science and technology	22	36	28	3	8	1	3	11	60	73
2017	Administration and operations	18	26	30	10	8	4	4	20	48	308
2017	Human resources	19	28	27	19	3	2	3	22	49	139
2017	Financial management	24	34	28	7	5	1	1	12	59	138
2017	Procurement	18	21	30	16	10	2	3	27	42	98
2017	Real property	23	46	16	12	0	0	4	12	71	25
2017	Materiel management	20	9	26	18	9	9	9	33	35	11
2017	Information management	34	22	29	8	4	3	1	12	58	78
2017	Information technology	26	29	27	9	6	2	1	16	56	1741
2017	Policy	11	32	24	33	0	0	0	33	42	19
2017	Project management	27	29	25	7	5	2	4	13	60	161
2017	Other services to the public	17	32	22	10	8	5	6	20	55	18
2017	None of the above	25	26	21	11	5	4	7	19	58	149
2014	Client contact centre	22	37	22	13	4	1	0	18	60	88
2014	Communications or public affairs	27	21	34	7	8	1	1	15	49	65
2014	Security	37	30	19	8	2	3	1	11	70	138
2014	Science and technology	36	29	23	6	3	2	1	9	67	118
2014	Administration and operations	23	29	22	10	11	2	3	22	55	370
2014	Human resources	34	30	22	7	3	3	1	10	67	163
2014	Financial management	30	27	22	7	7	4	3	15	61	201
2014	Procurement	30	27	22	6	8	2	4	15	61	99
2014	Real property	18	45	14	5	14	4	0	19	66	22
2014	Materiel management	32	17	34	0	11	6	0	11	52	18
2014	Information management	27	24	31	6	5	4	4	12	54	113
2014	Information technology	32	31	23	8	4	1	1	11	65	2507
2014	Internal audit	14	22	28	14	15	0	7	31	38	14
2014	Other services to the public	30	20	22	21	5	3	0	27	51	34
2014	None of the above	26	31	24	7	8	4	1	15	59	161

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	4	27	36	13	12	4	3	28	34	63
2020	Communications or public affairs	19	24	34	11	8	4	0	20	45	84
2020	Access to information and privacy	0	11	37	21	31	0	0	52	11	18
2020	Security	20	31	21	15	11	2	0	26	52	118
2020	Science and technology	18	31	33	11	7	0	0	18	50	76
2020	Administration and operations	8	24	35	16	12	2	3	29	34	385
2020	Human resources	15	20	30	22	8	3	3	31	37	266
2020	Financial management	10	26	32	18	9	1	3	29	38	208
2020	Procurement	10	11	35	28	13	1	2	42	22	145
2020	Real property	9	28	36	9	8	7	2	19	41	45
2020	Materiel management	4	11	45	7	18	8	7	29	17	26
2020	Information management	13	20	35	17	8	3	4	27	36	113
2020	Information technology	23	28	29	12	6	1	1	18	52	1932
2020	Internal audit	22	30	37	6	0	6	0	6	55	17
2020	Data sciences	16	41	32	3	8	0	0	11	57	26
2020	Policy	16	31	35	17	2	0	0	18	47	54
2020	Project management	23	24	30	15	5	0	3	21	48	243
2020	Other services to the public	20	31	23	15	7	0	4	23	53	25
2020	None of the above	20	16	34	17	8	2	3	26	38	178
2019	Client contact centre	18	25	18	24	5	6	3	32	48	77
2019	Communications or public affairs	26	38	27	8	0	0	1	8	65	86
2019	Access to information and privacy	17	24	28	32	0	0	0	32	41	18
2019	Security	28	31	22	9	7	2	1	17	61	132
2019	Science and technology	36	29	21	9	4	1	0	13	65	69
2019	Administration and operations	21	25	32	10	9	1	2	19	47	312
2019	Human resources	18	37	27	12	5	1	1	17	55	193
2019	Financial management	18	27	26	13	13	1	2	27	47	169
2019	Procurement	8	25	39	10	14	0	4	25	34	100
2019	Real property	19	26	39	14	2	0	0	17	45	42
2019	Materiel management	17	36	29	7	6	6	0	13	56	17
2019	Information management	21	26	22	22	5	1	2	28	48	91
2019	Information technology	28	31	24	10	4	2	1	15	60	1820
2019	Internal audit	13	37	43	8	0	0	0	8	50	12
2019	Data sciences	13	32	24	12	13	5	0	26	48	22
2019	Policy	16	21	38	14	8	3	0	23	38	44
2019	Project management	31	31	24	7	5	1	0	13	63	228
2019	Other services to the public	24	5	33	18	16	3	0	35	30	21
2019	None of the above	29	25	23	10	7	3	4	18	57	147
2018	Client contact centre	25	35	22	6	8	4	0	14	63	49
2018	Communications or public affairs	65	18	9	5	0	1	1	6	85	78
2018	Security	27	28	25	13	4	1	2	17	57	119
2018	Science and technology	35	33	21	6	5	0	0	11	68	33
2018	Administration and operations	21	33	27	14	5	1	1	19	54	237
2018	Human resources	28	38	22	9	4	0	0	12	66	172
2018	Financial management	18	24	34	17	4	2	1	22	44	130
2018	Procurement	27	17	37	10	5	1	3	16	46	70
2018	Real property	13	47	29	9	3	0	0	12	60	36
2018	Materiel management	32	47	7	7	7	0	0	14	79	13
2018	Information management	15	31	27	17	4	4	1	23	49	70
2018	Information technology	33	30	23	8	3	2	1	12	65	1397
2018	Internal audit	22	17	35	11	11	0	6	22	41	18
2018	Data sciences	0	29	32	15	24	0	0	39	29	12
2018	Policy	8	31	24	16	15	5	0	33	42	24
2018	Project management	34	31	18	11	1	3	2	13	68	148
2018	Other services to the public	13	36	19	13	12	0	7	27	53	15
2018	None of the above	28	18	24	17	8	2	3	26	49	88
2017	Client contact centre	16	23	34	8	11	5	3	21	42	74
2017	Communications or public affairs	54	27	10	5	0	0	3	6	83	68
2017	Security	24	25	27	15	3	3	3	19	52	134
2017	Science and technology	28	29	28	6	3	4	3	9	60	73
2017	Administration and operations	18	32	26	10	6	2	5	18	54	309
2017	Human resources	18	30	23	18	4	2	4	24	51	139
2017	Financial management	21	23	34	15	3	3	1	19	46	138
2017	Procurement	16	35	22	19	5	2	2	25	52	98
2017	Real property	43	28	18	4	4	0	4	8	74	25
2017	Materiel management	18	9	46	9	18	0	0	27	27	11
2017	Information management	30	35	25	6	4	0	0	10	65	78
2017	Information technology	34	30	22	8	3	1	1	12	66	1744
2017	Policy	17	41	15	27	0	0	0	27	58	19
2017	Project management	34	33	20	6	1	3	4	7	72	162
2017	Other services to the public	21	28	16	10	19	0	5	31	52	18
2017	None of the above	33	25	23	4	3	4	6	8	66	150
2014	Client contact centre	23	29	29	11	2	2	4	14	55	88
2014	Communications or public affairs	55	24	14	1	6	0	0	8	78	66
2014	Security	35	28	22	10	0	1	3	10	66	139
2014	Science and technology	48	25	18	5	2	2	1	7	74	117
2014	Administration and operations	24	27	26	11	6	2	4	18	54	372
2014	Human resources	27	34	28	8	2	0	1	10	61	162
2014	Financial management	19	29	30	10	6	2	3	17	51	202
2014	Procurement	33	35	21	6	2	2	1	8	69	99
2014	Real property	23	32	23	18	5	0	0	22	55	22
2014	Materiel management	49	29	11	6	0	6	0	6	82	18
2014	Information management	29	22	28	10	6	2	4	17	54	111
2014	Information technology	38	29	21	7	2	1	2	9	69	2503
2014	Internal audit	21	29	35	0	7	0	7	8	54	14
2014	Other services to the public	27	12	42	11	6	3	0	17	40	34
2014	None of the above	34	32	18	7	5	3	1	12	69	161

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	1	16	42	15	23	0	3	39	18	63
2020	Communications or public affairs	14	17	38	12	19	0	0	31	31	85
2020	Access to information and privacy	0	5	29	41	25	0	0	66	5	19
2020	Security	10	18	25	25	21	1	0	47	28	118
2020	Science and technology	7	21	31	33	9	0	0	42	27	75
2020	Administration and operations	10	16	34	22	15	1	2	39	26	384
2020	Human resources	11	18	25	30	15	0	2	45	29	265
2020	Financial management	7	18	34	23	14	2	1	39	26	207
2020	Procurement	9	13	34	29	15	0	0	44	22	146
2020	Real property	7	4	51	31	5	0	2	36	11	45
2020	Materiel management	4	10	11	44	26	0	4	73	15	26
2020	Information management	12	21	19	24	20	2	2	46	34	111
2020	Information technology	11	17	34	25	11	1	1	37	28	1931
2020	Internal audit	6	12	47	30	0	6	0	31	19	17
2020	Data sciences	4	31	34	27	4	0	0	31	35	26
2020	Policy	16	35	28	5	15	0	0	20	51	54
2020	Project management	15	18	32	22	10	1	1	33	34	241
2020	Other services to the public	15	8	32	28	14	0	4	43	23	25
2020	None of the above	10	12	32	28	13	2	3	43	23	176
2019	Client contact centre	9	13	28	27	13	5	4	45	25	75
2019	Communications or public affairs	14	20	41	15	10	0	0	25	34	86
2019	Access to information and privacy	5	12	42	25	17	0	0	42	17	18
2019	Security	8	12	41	24	15	0	2	39	20	131
2019	Science and technology	7	20	35	27	9	1	0	36	28	69
2019	Administration and operations	11	19	27	25	16	1	2	42	30	311
2019	Human resources	13	21	31	21	11	2	1	33	35	193
2019	Financial management	9	22	32	20	13	2	1	34	32	168
2019	Procurement	6	15	38	24	15	0	2	40	22	100
2019	Real property	5	33	32	26	4	0	0	30	38	42
2019	Materiel management	11	19	17	35	12	0	6	50	32	17
2019	Information management	8	13	26	25	23	3	2	50	22	90
2019	Information technology	12	20	31	24	10	1	1	35	33	1820
2019	Internal audit	8	22	35	28	8	0	0	36	29	12
2019	Data sciences	30	4	47	9	9	0	0	18	35	22
2019	Policy	14	17	35	18	13	2	0	32	32	44
2019	Project management	17	27	29	18	7	0	2	25	45	230
2019	Other services to the public	5	5	33	23	27	5	3	54	10	21
2019	None of the above	12	15	32	27	10	1	3	39	28	144
2018	Client contact centre	14	20	21	26	12	4	3	41	37	47
2018	Communications or public affairs	17	25	31	20	5	1	0	26	43	78
2018	Security	5	21	35	31	7	0	1	38	27	118
2018	Science and technology	6	15	46	15	15	0	3	31	22	32
2018	Administration and operations	12	22	33	18	11	1	3	31	35	236
2018	Human resources	13	24	34	18	9	2	1	27	38	172
2018	Financial management	21	19	24	28	6	1	1	35	41	130
2018	Procurement	13	13	32	29	7	2	3	39	27	69
2018	Real property	16	31	39	11	3	0	0	14	47	38
2018	Materiel management	7	18	32	29	7	0	7	39	27	13
2018	Information management	5	18	40	24	9	3	1	34	24	71
2018	Information technology	14	20	33	23	8	1	1	31	34	1394
2018	Internal audit	6	22	32	30	11	0	0	40	28	18
2018	Data sciences	0	17	37	21	24	0	0	45	17	12
2018	Policy	21	11	32	23	13	0	0	36	32	23
2018	Project management	17	32	36	11	3	0	1	14	49	149
2018	Other services to the public	7	18	39	18	12	0	7	32	27	15
2018	None of the above	12	16	27	26	15	2	2	43	29	88
2017	Client contact centre	5	14	31	27	18	0	5	48	20	74
2017	Communications or public affairs	13	39	28	14	7	0	0	21	52	68
2017	Security	14	20	35	19	9	1	2	29	35	133
2017	Science and technology	11	16	34	28	6	0	5	36	28	73
2017	Administration and operations	13	19	33	20	10	2	4	31	33	308
2017	Human resources	10	26	35	18	6	1	5	25	39	139
2017	Financial management	17	19	38	20	5	0	1	25	36	139
2017	Procurement	15	18	33	24	6	2	2	31	35	95
2017	Real property	28	39	12	14	3	0	4	18	70	25
2017	Materiel management	24	10	24	33	0	0	8	36	37	12
2017	Information management	22	18	19	28	10	1	1	39	41	77
2017	Information technology	15	21	34	20	7	1	2	28	37	1735
2017	Policy	36	27	16	15	5	0	0	21	63	19
2017	Project management	23	20	30	16	6	1	4	23	45	162
2017	Other services to the public	10	11	33	6	35	5	0	43	22	18
2017	None of the above	23	16	27	15	10	4	5	28	43	149
2014	Client contact centre	14	15	36	24	7	2	2	32	30	88
2014	Communications or public affairs	18	26	29	12	12	2	1	25	45	66
2014	Security	24	19	27	19	7	1	4	27	44	139
2014	Science and technology	22	23	23	22	5	1	3	29	47	117
2014	Administration and operations	14	20	27	22	12	1	6	36	35	369
2014	Human resources	12	26	38	18	6	0	0	24	38	162
2014	Financial management	16	29	28	16	8	2	1	25	46	201
2014	Procurement	23	22	38	12	2	1	2	14	47	100
2014	Real property	9	23	37	18	9	0	4	28	33	22
2014	Materiel management	11	11	40	15	23	0	0	38	22	18
2014	Information management	15	17	30	19	13	0	5	34	34	112
2014	Information technology	18	20	33	20	7	1	2	27	39	2496
2014	Internal audit	0	14	42	22	15	0	7	39	15	14
2014	Other services to the public	13	11	20	45	8	3	0	54	25	34
2014	None of the above	17	16	35	21	7	2	1	29	35	160

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	11	13	34	28	12	0	2	41	24	63
2020	Communications or public affairs	7	22	20	33	11	4	2	48	31	85
2020	Access to information and privacy	6	0	27	34	33	0	0	68	6	18
2020	Security	13	21	30	18	16	1	2	35	35	119
2020	Science and technology	12	22	32	23	8	3	1	32	35	76
2020	Administration and operations	9	16	26	26	19	1	3	46	26	385
2020	Human resources	12	13	26	28	18	0	3	47	26	266
2020	Financial management	12	21	28	24	12	2	1	38	34	209
2020	Procurement	19	21	22	23	12	2	1	36	41	144
2020	Real property	6	21	33	24	7	2	7	34	30	45
2020	Materiel management	7	11	21	42	12	0	7	58	20	25
2020	Information management	15	24	23	19	16	2	2	36	40	112
2020	Information technology	16	22	28	20	11	1	1	32	39	1931
2020	Internal audit	7	29	23	30	6	0	6	37	38	17
2020	Data sciences	15	20	28	18	20	0	0	37	35	26
2020	Policy	19	20	40	12	5	3	0	18	40	54
2020	Project management	16	17	28	19	13	2	4	35	35	243
2020	Other services to the public	15	18	24	16	22	0	4	39	35	25
2020	None of the above	12	19	24	26	15	1	5	43	32	178
2019	Client contact centre	10	29	19	26	8	4	4	36	43	78
2019	Communications or public affairs	12	15	26	35	10	0	2	46	28	86
2019	Access to information and privacy	5	18	41	37	0	0	0	37	23	18
2019	Security	17	22	29	14	15	1	2	30	40	131
2019	Science and technology	14	30	27	20	8	0	1	28	45	69
2019	Administration and operations	14	18	27	21	15	1	3	38	34	312
2019	Human resources	16	20	29	23	9	1	2	33	37	191
2019	Financial management	13	18	30	20	15	3	1	37	32	169
2019	Procurement	8	20	25	29	14	0	4	45	29	100
2019	Real property	7	22	39	25	6	0	0	31	30	43
2019	Materiel management	12	18	39	12	6	0	12	20	35	16
2019	Information management	17	16	24	23	13	2	5	39	35	92
2019	Information technology	19	24	30	16	9	1	2	26	44	1824
2019	Internal audit	22	35	13	23	8	0	0	30	57	12
2019	Data sciences	19	19	21	23	17	0	0	40	39	22
2019	Policy	19	21	25	22	14	0	0	36	39	44
2019	Project management	19	23	27	18	9	2	2	29	44	229
2019	Other services to the public	14	10	17	13	35	8	3	54	27	21
2019	None of the above	22	17	24	21	10	2	4	33	41	146
2018	Client contact centre	20	28	23	9	16	2	2	26	50	49
2018	Communications or public affairs	17	16	29	24	11	2	1	36	34	78
2018	Security	21	21	32	16	8	1	1	24	43	119
2018	Science and technology	15	38	24	15	0	0	8	16	58	33
2018	Administration and operations	18	23	24	19	11	2	2	32	43	238
2018	Human resources	22	34	17	16	7	1	3	24	58	171
2018	Financial management	17	25	31	20	5	1	1	26	43	130
2018	Procurement	18	27	19	24	6	2	3	32	47	70
2018	Real property	16	26	35	9	9	0	6	18	45	37
2018	Materiel management	36	35	22	0	7	0	0	7	71	13
2018	Information management	16	25	29	18	4	3	5	24	45	71
2018	Information technology	22	26	28	16	6	2	1	22	50	1400
2018	Internal audit	17	38	11	11	24	0	0	35	54	18
2018	Data sciences	9	25	27	15	24	0	0	39	34	12
2018	Policy	4	29	34	25	8	0	0	33	33	24
2018	Project management	17	28	34	11	4	4	1	16	48	150
2018	Other services to the public	24	25	13	19	12	0	7	33	52	15
2018	None of the above	17	27	30	8	12	3	3	21	47	87
2017	Client contact centre	14	18	27	19	17	0	5	37	34	74
2017	Communications or public affairs	13	27	32	16	5	3	4	23	43	68
2017	Security	20	24	26	13	7	4	6	22	49	135
2017	Science and technology	20	26	32	12	7	0	3	20	47	72
2017	Administration and operations	17	20	27	18	11	2	5	31	39	306
2017	Human resources	19	34	23	11	8	2	4	20	56	139
2017	Financial management	16	21	32	18	9	1	3	28	39	138
2017	Procurement	20	23	23	18	9	3	4	29	47	97
2017	Real property	27	38	28	0	0	0	8	0	70	25
2017	Materiel management	20	17	18	18	9	9	9	33	45	11
2017	Information management	24	29	31	8	4	1	3	12	56	78
2017	Information technology	24	29	27	12	6	2	1	18	55	1737
2017	Policy	27	16	46	11	0	0	0	11	43	19
2017	Project management	23	25	26	12	7	3	4	20	52	161
2017	Other services to the public	16	22	21	21	14	0	5	37	40	18
2017	None of the above	25	22	24	10	7	3	9	19	54	149
2014	Client contact centre	26	18	25	18	7	2	2	26	47	88
2014	Communications or public affairs	23	20	21	15	12	2	7	30	46	66
2014	Security	38	25	16	11	2	3	4	15	68	139
2014	Science and technology	30	31	20	13	3	2	2	16	64	117
2014	Administration and operations	20	21	21	21	10	1	6	33	45	372
2014	Human resources	21	26	28	17	5	1	2	22	48	162
2014	Financial management	16	29	25	15	8	1	5	25	48	202
2014	Procurement	27	31	24	7	6	2	2	14	61	98
2014	Real property	14	9	32	28	14	0	4	43	24	22
2014	Materiel management	11	17	34	16	11	0	11	31	31	18
2014	Information management	26	21	31	7	6	1	8	15	51	112
2014	Information technology	33	29	24	9	3	1	2	13	63	2501
2014	Internal audit	14	7	42	15	15	0	7	32	23	14
2014	Other services to the public	19	27	20	26	5	0	3	33	47	34
2014	None of the above	29	19	27	10	11	1	2	22	50	161

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	9	29	29	15	6	3	48	20	62
2020	Communications or public affairs	3	12	29	26	19	8	2	50	18	85
2020	Access to information and privacy	5	10	24	26	35	0	0	61	15	19
2020	Security	14	9	28	26	19	3	1	47	24	117
2020	Science and technology	4	22	30	28	16	1	0	44	26	76
2020	Administration and operations	10	15	25	26	17	3	4	46	27	383
2020	Human resources	13	16	25	22	15	7	3	41	32	266
2020	Financial management	9	19	29	26	10	5	2	39	30	208
2020	Procurement	7	16	23	32	15	2	4	50	25	144
2020	Real property	2	7	38	29	13	3	9	47	10	45
2020	Materiel management	4	19	31	28	14	0	4	44	24	26
2020	Information management	10	18	20	27	21	2	3	49	30	113
2020	Information technology	8	14	26	30	18	3	2	50	23	1923
2020	Internal audit	18	17	43	16	6	0	0	22	35	17
2020	Data sciences	12	12	25	18	32	0	0	51	24	25
2020	Policy	19	17	28	24	9	4	0	34	38	54
2020	Project management	10	14	24	26	18	3	5	47	27	242
2020	Other services to the public	11	4	24	20	33	4	4	58	16	25
2020	None of the above	11	12	25	22	21	4	4	47	25	178
2019	Client contact centre	20	21	12	27	10	5	4	41	46	78
2019	Communications or public affairs	15	23	23	21	9	7	1	33	42	86
2019	Access to information and privacy	12	40	39	5	5	0	0	10	51	18
2019	Security	18	22	25	21	10	3	2	33	41	132
2019	Science and technology	7	21	19	35	10	3	4	49	30	68
2019	Administration and operations	15	20	22	20	16	3	4	39	37	311
2019	Human resources	19	26	25	17	8	5	1	26	48	193
2019	Financial management	16	27	23	14	13	6	1	29	46	169
2019	Procurement	3	14	34	26	19	1	3	47	18	99
2019	Real property	9	21	43	18	8	0	0	27	30	43
2019	Materiel management	17	17	25	18	11	6	6	33	39	17
2019	Information management	7	15	27	28	16	3	3	47	24	89
2019	Information technology	12	19	29	23	15	2	2	39	32	1819
2019	Internal audit	23	30	8	7	21	0	13	31	60	12
2019	Data sciences	9	12	38	9	27	5	0	38	22	22
2019	Policy	19	13	26	13	25	4	0	39	33	44
2019	Project management	14	25	28	17	10	3	2	28	42	227
2019	Other services to the public	8	10	16	19	20	14	14	53	25	21
2019	None of the above	16	13	26	22	16	3	4	41	31	144
2018	Client contact centre	19	21	17	24	12	2	5	39	44	49
2018	Communications or public affairs	27	27	24	12	8	3	0	20	55	78
2018	Security	20	18	26	18	14	2	2	34	39	116
2018	Science and technology	24	15	33	18	0	0	11	20	43	33
2018	Administration and operations	19	19	24	18	14	2	4	34	41	237
2018	Human resources	27	27	23	14	5	4	1	19	57	170
2018	Financial management	19	25	28	21	3	2	3	25	46	130
2018	Procurement	15	25	37	15	5	2	2	21	41	69
2018	Real property	5	25	28	31	3	6	3	37	33	37
2018	Materiel management	24	22	32	0	0	7	15	0	59	13
2018	Information management	7	15	36	18	11	4	8	33	25	69
2018	Information technology	13	21	28	22	11	3	3	34	36	1395
2018	Internal audit	11	33	30	10	11	0	6	22	46	18
2018	Data sciences	0	17	40	19	24	0	0	43	17	12
2018	Policy	12	26	20	34	9	0	0	42	38	23
2018	Project management	16	23	33	15	5	4	3	21	43	149
2018	Other services to the public	31	13	13	18	19	0	7	39	47	15
2018	None of the above	18	13	19	26	16	6	2	45	34	87
2017	Client contact centre	13	28	16	17	14	4	8	34	47	73
2017	Communications or public affairs	19	24	31	20	2	3	1	23	45	68
2017	Security	13	21	26	23	8	5	4	34	37	134
2017	Science and technology	14	16	32	13	12	3	9	29	34	73
2017	Administration and operations	16	23	26	16	8	5	6	27	44	306
2017	Human resources	26	30	21	11	7	2	4	19	59	138
2017	Financial management	21	26	27	13	7	3	4	21	50	139
2017	Procurement	26	31	21	13	6	3	1	19	59	96
2017	Real property	27	30	27	12	0	0	4	12	59	25
2017	Materiel management	11	9	35	27	0	9	9	32	24	11
2017	Information management	21	22	19	25	8	1	5	34	45	78
2017	Information technology	15	21	26	21	11	3	3	34	38	1737
2017	Policy	28	31	20	16	6	0	0	22	59	19
2017	Project management	18	26	29	11	7	3	7	20	48	163
2017	Other services to the public	16	27	16	5	24	5	7	33	49	18
2017	None of the above	18	16	23	17	10	5	11	33	40	149
2014	Client contact centre	14	26	12	19	15	4	11	40	46	88
2014	Communications or public affairs	20	15	20	21	17	1	5	41	37	66
2014	Security	15	26	22	24	7	2	4	34	43	138
2014	Science and technology	19	18	28	17	11	4	3	30	39	118
2014	Administration and operations	15	17	20	24	13	2	8	41	36	372
2014	Human resources	21	17	34	15	8	2	3	24	40	163
2014	Financial management	12	20	24	24	9	4	6	37	36	202
2014	Procurement	23	32	16	8	12	5	4	22	60	99
2014	Real property	9	0	32	42	14	0	4	57	10	22
2014	Materiel management	11	6	17	27	17	0	22	56	21	18
2014	Information management	11	17	28	19	15	4	6	37	31	111
2014	Information technology	16	18	26	22	11	3	4	35	36	2495
2014	Internal audit	15	14	28	15	22	0	7	40	30	14
2014	Other services to the public	8	17	16	33	18	8	0	55	27	34
2014	None of the above	17	13	25	20	13	6	6	38	35	160

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	22	29	23	9	4	2	34	35	63
2020	Communications or public affairs	15	20	30	22	6	4	2	29	38	85
2020	Access to information and privacy	0	9	25	46	15	5	0	64	10	19
2020	Security	18	24	27	19	11	2	0	31	42	119
2020	Science and technology	19	22	31	21	7	0	0	28	41	76
2020	Administration and operations	9	21	36	18	10	2	2	30	32	386
2020	Human resources	11	21	28	23	13	3	0	38	33	265
2020	Financial management	13	21	36	19	9	1	1	29	34	208
2020	Procurement	11	12	41	21	11	1	3	33	24	146
2020	Real property	14	22	47	4	6	5	3	11	38	44
2020	Materiel management	4	19	39	15	15	4	4	33	25	26
2020	Information management	15	23	28	19	11	1	3	31	40	112
2020	Information technology	25	26	28	13	6	1	1	19	52	1934
2020	Internal audit	11	22	43	13	6	0	6	19	35	17
2020	Data sciences	12	28	32	19	9	0	0	28	40	26
2020	Policy	12	27	21	34	4	0	2	39	40	54
2020	Project management	24	20	31	15	9	1	1	24	45	242
2020	Other services to the public	20	21	28	16	11	0	5	28	43	24
2020	None of the above	18	24	26	16	10	2	3	28	45	178
2019	Client contact centre	17	19	21	22	13	2	6	38	39	78
2019	Communications or public affairs	20	32	28	14	4	1	1	18	53	86
2019	Access to information and privacy	22	25	17	30	0	7	0	32	50	18
2019	Security	25	27	26	8	12	1	1	20	53	129
2019	Science and technology	29	29	28	9	4	1	0	13	58	69
2019	Administration and operations	16	24	32	11	12	2	2	24	42	311
2019	Human resources	16	26	30	16	8	4	0	25	44	194
2019	Financial management	17	23	35	10	11	3	1	22	42	169
2019	Procurement	8	19	38	15	16	1	3	33	27	100
2019	Real property	23	20	32	14	8	0	2	23	45	43
2019	Materiel management	28	25	17	12	12	0	6	25	56	17
2019	Information management	16	27	30	16	8	2	1	25	44	90
2019	Information technology	27	29	27	10	5	2	1	15	57	1825
2019	Internal audit	15	34	36	15	0	0	0	15	49	12
2019	Data sciences	18	26	28	9	18	0	0	27	45	22
2019	Policy	18	21	37	13	9	2	0	22	40	44
2019	Project management	32	27	23	8	7	1	1	15	61	228
2019	Other services to the public	21	9	32	17	11	4	6	31	33	21
2019	None of the above	22	20	30	13	8	4	2	23	45	145
2018	Client contact centre	17	29	31	13	6	4	0	20	48	49
2018	Communications or public affairs	39	31	16	10	2	1	0	12	71	78
2018	Security	21	26	34	13	4	1	1	18	48	119
2018	Science and technology	35	30	18	6	0	0	11	7	73	33
2018	Administration and operations	21	22	33	13	7	0	2	21	45	237
2018	Human resources	23	26	32	12	5	2	1	17	50	172
2018	Financial management	22	24	32	15	2	3	2	18	48	130
2018	Procurement	15	18	39	14	8	3	4	23	36	70
2018	Real property	15	39	38	6	3	0	0	8	54	38
2018	Materiel management	31	40	15	7	7	0	0	14	71	13
2018	Information management	17	20	31	22	3	3	5	27	39	70
2018	Information technology	31	29	25	9	4	2	1	14	61	1403
2018	Internal audit	11	16	46	21	6	0	0	27	27	18
2018	Data sciences	12	46	9	9	24	0	0	33	58	12
2018	Policy	0	24	29	30	8	5	4	42	26	24
2018	Project management	35	27	28	6	1	1	1	7	64	149
2018	Other services to the public	18	13	25	25	12	0	7	39	33	15
2018	None of the above	27	21	27	13	8	4	2	22	50	88
2017	Client contact centre	12	24	39	11	9	0	5	21	38	75
2017	Communications or public affairs	27	31	31	7	0	3	1	7	61	68
2017	Security	21	25	32	13	4	2	2	18	48	134
2017	Science and technology	21	27	29	9	5	4	4	15	53	73
2017	Administration and operations	21	20	29	16	7	3	4	25	44	307
2017	Human resources	17	18	40	11	8	2	4	20	38	139
2017	Financial management	19	27	33	14	3	2	3	18	48	139
2017	Procurement	14	27	30	15	8	2	4	24	44	98
2017	Real property	39	34	15	8	0	0	4	8	76	25
2017	Materiel management	11	18	54	8	0	0	9	9	32	11
2017	Information management	33	21	27	12	4	3	1	16	56	78
2017	Information technology	32	28	25	8	4	2	1	13	62	1738
2017	Policy	11	24	44	11	6	0	5	18	36	19
2017	Project management	30	29	29	5	3	1	2	8	61	162
2017	Other services to the public	16	17	26	11	19	5	6	34	37	18
2017	None of the above	27	25	20	10	6	4	8	18	59	149
2014	Client contact centre	15	25	27	21	6	4	1	29	42	88
2014	Communications or public affairs	35	23	27	3	12	0	0	15	58	66
2014	Security	26	27	27	9	6	1	3	16	56	139
2014	Science and technology	26	36	25	8	3	2	1	11	64	118
2014	Administration and operations	18	26	29	12	8	2	4	21	48	371
2014	Human resources	20	33	30	11	3	0	2	15	55	163
2014	Financial management	20	19	36	14	6	2	3	22	40	202
2014	Procurement	24	29	26	12	5	2	2	18	55	100
2014	Real property	14	23	23	23	9	5	4	35	40	22
2014	Materiel management	21	22	33	11	6	6	0	18	46	18
2014	Information management	20	28	29	11	7	3	3	19	50	112
2014	Information technology	29	28	28	10	3	2	1	13	58	2507
2014	Internal audit	14	14	51	0	13	0	7	14	30	14
2014	Other services to the public	8	27	23	33	6	3	0	40	36	34
2014	None of the above	29	22	30	9	6	2	1	16	53	161

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	3	10	14	54	16	2	2	72	14	62
2020	Communications or public affairs	2	16	29	37	16	0	0	53	18	84
2020	Access to information and privacy	10	5	59	16	10	0	0	26	15	19
2020	Security	7	9	25	34	26	0	0	59	16	119
2020	Science and technology	4	8	20	44	24	0	0	68	11	76
2020	Administration and operations	1	8	32	36	21	1	1	59	9	385
2020	Human resources	4	9	28	36	23	0	1	60	13	268
2020	Financial management	2	6	32	36	23	1	0	59	8	207
2020	Procurement	0	10	29	37	22	0	2	60	10	146
2020	Real property	0	6	37	39	16	0	2	56	6	45
2020	Materiel management	4	15	33	34	7	4	4	45	20	26
2020	Information management	2	10	20	37	29	0	3	67	12	112
2020	Information technology	3	7	30	39	20	1	1	60	10	1934
2020	Internal audit	11	18	25	22	18	0	6	42	31	17
2020	Data sciences	6	7	30	35	21	0	0	56	14	26
2020	Policy	0	4	36	34	26	0	0	60	4	53
2020	Project management	5	7	23	40	22	0	2	64	12	243
2020	Other services to the public	10	15	24	34	12	0	4	48	27	25
2020	None of the above	3	9	31	31	23	1	2	56	12	178
2019	Client contact centre	8	13	32	34	8	4	3	44	22	78
2019	Communications or public affairs	11	8	44	18	19	0	0	37	19	85
2019	Access to information and privacy	32	38	17	7	7	0	0	14	69	18
2019	Security	8	11	32	26	20	1	2	47	20	132
2019	Science and technology	1	15	38	27	19	0	0	46	17	68
2019	Administration and operations	7	10	32	26	21	1	3	49	18	313
2019	Human resources	9	18	34	24	12	1	3	37	28	193
2019	Financial management	8	14	40	26	11	1	1	38	22	169
2019	Procurement	2	16	26	30	25	1	0	55	19	99
2019	Real property	0	7	33	41	18	0	0	60	7	43
2019	Materiel management	6	19	47	0	12	6	11	14	29	17
2019	Information management	4	12	35	34	11	1	2	47	16	91
2019	Information technology	4	12	34	30	18	1	1	49	17	1825
2019	Internal audit	15	13	45	19	8	0	0	27	28	12
2019	Data sciences	9	16	19	43	13	0	0	56	25	22
2019	Policy	0	13	54	17	16	0	0	33	13	44
2019	Project management	5	13	31	31	17	0	2	49	19	230
2019	Other services to the public	15	0	28	19	32	0	6	54	16	21
2019	None of the above	8	16	31	25	14	2	4	41	26	147

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	26	24	3	6	3	7	64	9	63
2020	Communications or public affairs	30	30	6	11	2	13	8	76	17	85
2020	Access to information and privacy	55	30	5	10	0	0	0	85	10	19
2020	Security	29	35	20	7	2	4	2	69	11	119
2020	Science and technology	35	35	18	4	1	3	4	75	5	76
2020	Administration and operations	35	29	16	6	4	5	5	71	11	383
2020	Human resources	39	30	12	4	3	7	5	78	8	268
2020	Financial management	33	27	19	7	3	7	4	67	12	209
2020	Procurement	36	25	18	7	3	7	5	69	11	145
2020	Real property	22	28	29	7	0	8	7	58	8	45
2020	Materiel management	29	30	24	8	0	8	0	65	9	26
2020	Information management	36	26	18	5	6	6	2	68	12	113
2020	Information technology	32	31	16	5	4	6	5	71	10	1930
2020	Internal audit	33	25	13	7	0	11	11	75	9	17
2020	Data sciences	48	17	13	3	9	4	6	73	13	26
2020	Policy	33	35	9	4	13	2	4	72	18	53
2020	Project management	37	28	13	5	5	6	5	73	11	242
2020	Other services to the public	34	32	22	4	4	4	0	69	8	25
2020	None of the above	33	19	16	10	8	6	9	61	21	178
2019	Client contact centre	40	15	24	5	4	9	4	63	10	77
2019	Communications or public affairs	38	24	20	5	10	5	0	64	15	85
2019	Access to information and privacy	17	46	32	5	0	0	0	63	5	18
2019	Security	37	26	15	9	5	5	3	68	15	132
2019	Science and technology	40	32	18	0	3	4	3	77	3	67
2019	Administration and operations	41	25	14	5	8	5	2	71	14	312
2019	Human resources	39	27	11	7	2	10	4	77	10	194
2019	Financial management	30	31	16	7	3	9	4	71	11	168
2019	Procurement	34	30	18	5	5	5	3	69	11	100
2019	Real property	36	27	23	5	0	5	5	70	5	43
2019	Materiel management	36	11	24	23	0	6	0	50	24	17
2019	Information management	42	21	19	6	8	4	1	65	15	92
2019	Information technology	36	30	15	5	4	6	5	73	10	1822
2019	Internal audit	48	22	8	8	8	8	0	75	16	12
2019	Data sciences	45	23	14	13	0	0	4	71	14	22
2019	Policy	42	22	8	10	11	4	2	68	23	44
2019	Project management	41	24	15	6	5	3	5	71	13	228
2019	Other services to the public	30	37	14	5	8	0	6	71	14	21
2019	None of the above	35	30	13	7	6	3	8	71	15	146
2018	Client contact centre	20	25	31	0	10	13	2	52	11	49
2018	Communications or public affairs	25	22	17	17	9	7	2	53	28	79
2018	Security	25	39	17	6	7	3	2	68	14	118
2018	Science and technology	17	36	21	6	9	12	0	60	17	33
2018	Administration and operations	30	25	19	10	8	5	3	60	19	238
2018	Human resources	27	31	13	8	8	8	6	67	18	172
2018	Financial management	22	34	21	8	9	4	2	60	18	131
2018	Procurement	31	23	25	9	9	3	0	55	18	69
2018	Real property	41	32	19	3	0	6	0	77	3	37
2018	Materiel management	18	53	7	0	7	15	0	83	8	13
2018	Information management	37	28	18	10	1	3	3	69	12	70
2018	Information technology	25	32	19	7	4	8	5	66	13	1400
2018	Internal audit	22	27	16	17	8	6	6	54	27	18
2018	Data sciences	43	29	11	9	0	9	0	79	9	12
2018	Policy	37	27	19	13	0	3	0	66	14	25
2018	Project management	32	32	21	4	3	5	3	69	8	150
2018	Other services to the public	27	27	21	12	7	0	6	57	20	14
2018	None of the above	28	21	24	6	8	6	7	56	17	87
2017	Client contact centre	28	34	15	6	8	1	8	68	16	75
2017	Communications or public affairs	33	28	11	9	13	3	4	65	23	68
2017	Security	29	33	14	6	7	7	5	70	14	135
2017	Science and technology	22	33	23	8	3	4	8	62	12	73
2017	Administration and operations	31	30	15	7	7	6	5	68	15	311
2017	Human resources	31	33	13	8	4	5	5	72	13	139
2017	Financial management	24	34	13	6	12	7	4	65	21	139
2017	Procurement	28	34	19	6	10	3	0	64	16	98
2017	Real property	23	23	20	0	0	20	14	70	0	25
2017	Materiel management	32	24	8	0	19	8	8	68	22	12
2017	Information management	30	25	23	8	6	2	6	60	15	80
2017	Information technology	29	29	17	7	6	6	6	66	14	1746
2017	Policy	22	24	15	16	5	12	5	56	25	19
2017	Project management	40	28	17	6	3	2	4	72	10	163
2017	Other services to the public	25	48	12	5	5	0	5	76	11	18
2017	None of the above	25	27	24	8	3	6	8	60	13	150
2014	Client contact centre	20	28	21	10	10	4	7	54	23	88
2014	Communications or public affairs	46	24	8	9	6	3	5	75	16	66
2014	Security	26	30	18	11	6	4	5	61	19	139
2014	Science and technology	25	33	17	9	5	6	5	65	16	118
2014	Administration and operations	38	29	12	9	6	4	2	71	16	372
2014	Human resources	30	33	13	9	6	4	4	69	16	163
2014	Financial management	25	32	16	10	8	4	4	62	20	203
2014	Procurement	42	27	12	8	5	4	2	74	14	99
2014	Real property	45	32	5	14	5	0	0	77	18	22
2014	Materiel management	23	34	26	6	11	0	0	57	17	18
2014	Information management	36	28	15	5	10	5	2	68	16	112
2014	Information technology	35	29	16	6	5	5	5	71	12	2510
2014	Internal audit	15	43	14	22	7	0	0	57	28	14
2014	Other services to the public	8	28	23	15	23	0	3	37	39	34
2014	None of the above	26	34	15	7	8	4	6	67	17	161

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	25	12	0	3	0	3	84	3	63
2020	Communications or public affairs	56	26	7	9	3	0	0	81	12	85
2020	Access to information and privacy	80	5	15	0	0	0	0	85	0	19
2020	Security	56	24	6	6	6	1	1	82	12	119
2020	Science and technology	55	34	5	4	0	1	0	91	4	75
2020	Administration and operations	58	26	8	4	4	1	0	84	8	382
2020	Human resources	69	16	6	5	2	1	0	87	7	268
2020	Financial management	60	25	6	6	2	1	0	86	8	209
2020	Procurement	62	20	5	4	7	2	1	83	11	144
2020	Real property	49	27	17	4	0	0	2	78	5	45
2020	Materiel management	52	24	17	7	0	0	0	76	7	26
2020	Information management	56	24	7	8	3	2	0	82	11	113
2020	Information technology	54	28	8	5	4	1	0	83	9	1927
2020	Internal audit	57	17	25	0	0	0	0	75	0	17
2020	Data sciences	64	24	4	4	3	0	0	88	7	26
2020	Policy	58	18	10	5	9	0	0	76	14	54
2020	Project management	61	22	6	4	6	1	0	84	10	240
2020	Other services to the public	51	38	4	4	4	0	0	89	7	25
2020	None of the above	52	18	9	8	10	2	0	72	19	178
2019	Client contact centre	51	31	7	5	3	3	1	85	8	77
2019	Communications or public affairs	56	21	4	14	4	0	0	78	18	86
2019	Access to information and privacy	48	40	12	0	0	0	0	88	0	18
2019	Security	52	25	10	5	7	1	1	78	12	131
2019	Science and technology	55	29	10	1	4	0	0	84	6	68
2019	Administration and operations	55	22	12	4	7	0	0	78	11	312
2019	Human resources	59	29	5	6	1	0	1	89	6	194
2019	Financial management	52	31	7	5	4	1	0	85	8	168
2019	Procurement	56	23	7	8	5	0	1	80	14	99
2019	Real property	63	28	5	2	0	2	0	93	2	42
2019	Materiel management	41	18	18	11	12	0	0	59	23	17
2019	Information management	57	16	9	7	10	1	0	73	17	92
2019	Information technology	53	27	8	6	4	1	0	81	11	1821
2019	Internal audit	63	14	23	0	0	0	0	77	0	12
2019	Data sciences	69	22	0	4	5	0	0	91	9	22
2019	Policy	55	23	4	12	5	0	0	79	17	44
2019	Project management	53	23	9	8	4	2	0	79	12	229
2019	Other services to the public	41	28	13	5	9	0	5	72	15	21
2019	None of the above	52	21	10	10	4	2	1	75	15	146
2018	Client contact centre	31	43	7	6	6	8	0	80	13	49
2018	Communications or public affairs	37	35	8	11	8	1	0	73	19	79
2018	Security	47	27	12	10	4	0	0	74	14	118
2018	Science and technology	50	27	15	3	3	3	0	79	6	33
2018	Administration and operations	49	25	9	7	8	1	1	76	15	239
2018	Human resources	51	31	7	6	4	1	0	82	11	171
2018	Financial management	35	40	3	18	4	0	0	75	22	131
2018	Procurement	44	26	11	9	7	0	2	71	17	69
2018	Real property	48	41	8	3	0	0	0	89	3	37
2018	Materiel management	42	44	0	7	7	0	0	86	14	13
2018	Information management	54	20	11	9	6	0	0	74	15	68
2018	Information technology	47	31	10	6	4	1	0	79	10	1396
2018	Internal audit	51	33	0	6	11	0	0	83	17	18
2018	Data sciences	54	38	9	0	0	0	0	91	0	12
2018	Policy	42	33	5	14	7	0	0	75	20	25
2018	Project management	46	33	8	8	4	1	0	80	12	150
2018	Other services to the public	37	26	19	12	6	0	0	63	18	15
2018	None of the above	49	21	12	8	8	2	0	72	16	87
2017	Client contact centre	45	30	9	4	5	3	4	80	10	75
2017	Communications or public affairs	47	29	5	10	9	0	0	76	18	68
2017	Security	47	31	10	9	3	0	0	79	12	134
2017	Science and technology	40	33	16	8	0	3	0	75	8	73
2017	Administration and operations	47	28	11	8	6	1	0	75	14	311
2017	Human resources	48	30	9	7	5	2	1	79	12	139
2017	Financial management	37	38	11	8	5	2	0	76	13	139
2017	Procurement	45	26	12	8	8	1	0	71	16	97
2017	Real property	39	47	14	0	0	0	0	86	0	25
2017	Materiel management	32	41	0	8	10	8	0	80	20	12
2017	Information management	49	25	14	3	10	0	0	74	12	80
2017	Information technology	45	30	11	7	5	1	1	77	12	1747
2017	Policy	59	26	11	5	0	0	0	84	5	19
2017	Project management	55	26	13	4	1	2	0	82	5	163
2017	Other services to the public	61	21	5	7	5	0	0	83	12	18
2017	None of the above	42	32	10	6	6	1	3	77	13	149
2014	Client contact centre	36	31	14	6	12	0	1	68	18	88
2014	Communications or public affairs	58	25	5	6	6	0	0	83	12	66
2014	Security	42	26	10	14	7	1	0	69	21	139
2014	Science and technology	44	30	11	6	7	2	0	76	13	118
2014	Administration and operations	48	25	10	9	7	1	0	74	17	371
2014	Human resources	45	31	8	8	6	1	0	77	15	163
2014	Financial management	35	34	14	8	9	1	0	69	17	203
2014	Procurement	49	31	2	9	7	2	0	82	16	99
2014	Real property	54	18	14	9	5	0	0	72	14	22
2014	Materiel management	34	33	22	0	11	0	0	67	11	18
2014	Information management	42	32	10	3	10	2	0	76	13	113
2014	Information technology	47	29	10	7	5	1	0	78	12	2511
2014	Internal audit	43	35	15	7	0	0	0	79	7	14
2014	Other services to the public	17	36	15	8	21	3	0	55	30	34
2014	None of the above	41	29	11	8	7	3	1	73	16	161

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	25	5	1	3	0	2	91	4	62
2020	Communications or public affairs	51	33	9	2	5	0	0	84	7	84
2020	Access to information and privacy	70	20	10	0	0	0	0	90	0	19
2020	Security	64	27	5	2	2	0	0	92	3	118
2020	Science and technology	65	29	3	3	1	0	0	93	4	76
2020	Administration and operations	60	28	6	4	2	0	0	88	6	381
2020	Human resources	70	22	3	3	2	0	0	92	5	263
2020	Financial management	65	23	8	2	1	1	0	88	4	207
2020	Procurement	65	23	7	3	2	0	1	88	5	143
2020	Real property	51	34	9	4	0	0	2	87	4	45
2020	Materiel management	53	35	8	5	0	0	0	88	5	26
2020	Information management	57	31	5	6	1	0	0	88	7	112
2020	Information technology	60	30	5	4	2	0	0	89	5	1921
2020	Internal audit	64	30	6	0	0	0	0	94	0	17
2020	Data sciences	63	22	7	7	0	0	0	85	7	26
2020	Policy	61	15	12	5	7	0	0	76	12	54
2020	Project management	65	22	6	5	2	0	0	87	7	241
2020	Other services to the public	61	24	4	0	7	3	0	88	7	25
2020	None of the above	55	21	10	6	7	1	1	77	13	176
2019	Client contact centre	55	33	8	3	1	0	0	88	4	76
2019	Communications or public affairs	56	25	8	10	1	0	0	81	11	86
2019	Access to information and privacy	43	40	17	0	0	0	0	83	0	18
2019	Security	53	33	6	5	4	0	0	85	8	132
2019	Science and technology	54	34	6	6	0	0	0	88	6	68
2019	Administration and operations	56	30	6	6	2	0	0	86	8	312
2019	Human resources	63	27	4	5	1	0	1	90	6	190
2019	Financial management	60	28	7	2	2	0	0	88	4	168
2019	Procurement	58	27	7	3	3	0	1	86	6	98
2019	Real property	63	32	5	0	0	0	0	95	0	42
2019	Materiel management	53	11	24	6	6	0	0	64	12	17
2019	Information management	61	25	5	5	4	0	0	86	9	92
2019	Information technology	58	30	6	4	2	0	0	88	6	1819
2019	Internal audit	69	23	8	0	0	0	0	92	0	12
2019	Data sciences	69	21	5	5	0	0	0	90	5	22
2019	Policy	64	18	4	10	4	0	0	82	14	44
2019	Project management	58	27	9	4	2	0	0	85	6	228
2019	Other services to the public	45	32	14	0	4	0	5	81	4	21
2019	None of the above	57	21	8	10	2	2	1	80	12	146
2018	Client contact centre	40	36	12	4	6	2	0	78	10	49
2018	Communications or public affairs	53	31	6	5	6	0	0	84	11	79
2018	Security	50	36	7	3	3	0	0	86	7	118
2018	Science and technology	45	31	9	9	3	3	0	78	12	32
2018	Administration and operations	55	29	7	6	2	0	0	84	9	238
2018	Human resources	54	35	5	4	2	0	0	89	6	170
2018	Financial management	47	40	7	4	2	0	0	87	6	130
2018	Procurement	45	39	10	5	2	0	0	83	7	69
2018	Real property	56	33	6	6	0	0	0	89	6	37
2018	Materiel management	35	44	14	7	0	0	0	78	7	13
2018	Information management	57	24	7	9	1	1	0	83	10	70
2018	Information technology	52	35	7	5	2	1	0	87	6	1399
2018	Internal audit	72	22	6	0	0	0	0	94	0	18
2018	Data sciences	69	31	0	0	0	0	0	100	0	12
2018	Policy	49	41	0	10	0	0	0	90	10	25
2018	Project management	51	37	7	3	2	0	0	88	5	149
2018	Other services to the public	37	31	19	13	0	0	0	68	13	15
2018	None of the above	52	32	6	6	2	1	0	85	9	86
2017	Client contact centre	50	35	5	4	4	1	0	87	8	75
2017	Communications or public affairs	48	26	3	18	5	0	0	74	23	68
2017	Security	45	37	9	3	7	0	0	82	10	135
2017	Science and technology	55	35	8	3	0	0	0	89	3	73
2017	Administration and operations	50	32	9	5	3	1	0	83	7	310
2017	Human resources	48	30	13	5	3	1	1	79	8	137
2017	Financial management	38	44	9	6	3	1	0	82	9	138
2017	Procurement	42	36	10	8	4	0	0	78	12	97
2017	Real property	39	53	8	0	0	0	0	92	0	25
2017	Materiel management	41	48	10	0	0	0	0	90	0	12
2017	Information management	53	37	4	5	1	0	0	90	6	79
2017	Information technology	45	38	8	5	2	1	0	84	8	1742
2017	Policy	37	36	16	11	0	0	0	73	11	19
2017	Project management	53	38	5	4	0	0	0	91	4	163
2017	Other services to the public	37	45	7	0	12	0	0	82	12	17
2017	None of the above	45	34	14	3	1	3	1	81	4	150
2014	Client contact centre	30	46	14	8	1	1	0	77	9	88
2014	Communications or public affairs	57	33	1	4	5	0	0	90	9	66
2014	Security	39	36	12	7	5	0	0	75	12	139
2014	Science and technology	40	46	7	5	2	0	0	86	7	118
2014	Administration and operations	41	40	6	9	3	1	0	82	12	372
2014	Human resources	40	44	9	4	3	0	0	84	8	163
2014	Financial management	35	45	10	7	3	0	0	81	10	203
2014	Procurement	53	34	6	3	3	1	0	88	6	99
2014	Real property	63	28	5	0	5	0	0	91	5	22
2014	Materiel management	33	49	12	6	0	0	0	83	6	18
2014	Information management	43	36	13	2	5	1	0	80	7	113
2014	Information technology	44	40	8	5	2	1	0	85	7	2510
2014	Internal audit	37	35	14	7	7	0	0	72	14	14
2014	Other services to the public	17	43	21	16	0	3	0	62	16	34
2014	None of the above	41	36	9	6	3	1	4	81	9	161

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	31	11	3	4	0	2	81	7	62
2020	Communications or public affairs	52	29	10	5	3	1	0	82	8	84
2020	Access to information and privacy	65	24	6	0	0	5	0	94	0	19
2020	Security	50	34	10	3	3	1	0	84	6	117
2020	Science and technology	53	35	7	1	3	1	0	89	4	75
2020	Administration and operations	50	37	7	4	2	1	0	87	5	378
2020	Human resources	60	27	7	1	2	1	1	89	3	265
2020	Financial management	54	29	10	4	1	1	0	84	5	208
2020	Procurement	54	27	10	5	3	1	0	82	8	144
2020	Real property	52	35	4	7	0	0	2	89	7	45
2020	Materiel management	52	35	13	0	0	0	0	87	0	26
2020	Information management	50	36	8	4	2	0	0	86	6	111
2020	Information technology	50	33	10	3	1	1	0	85	5	1915
2020	Internal audit	39	36	25	0	0	0	0	75	0	17
2020	Data sciences	64	24	4	3	4	0	0	88	7	26
2020	Policy	58	24	3	8	7	0	0	81	15	54
2020	Project management	57	30	5	4	3	1	0	87	7	239
2020	Other services to the public	43	43	7	0	4	4	0	89	4	25
2020	None of the above	47	26	12	5	6	4	1	76	11	178
2019	Client contact centre	51	28	14	5	0	1	0	80	5	77
2019	Communications or public affairs	55	26	9	4	4	2	0	83	8	85
2019	Access to information and privacy	50	38	12	0	0	0	0	88	0	18
2019	Security	46	36	12	3	3	0	0	82	6	132
2019	Science and technology	42	38	10	3	1	3	2	85	5	68
2019	Administration and operations	51	27	10	5	5	1	1	80	10	313
2019	Human resources	56	30	6	5	1	2	1	88	6	194
2019	Financial management	45	40	9	3	1	2	0	87	4	169
2019	Procurement	57	26	10	3	3	0	1	84	6	100
2019	Real property	57	41	2	0	0	0	0	98	0	43
2019	Materiel management	41	35	13	6	6	0	0	76	12	17
2019	Information management	53	29	8	4	4	1	0	83	9	91
2019	Information technology	49	34	10	4	2	1	0	84	6	1823
2019	Internal audit	49	21	31	0	0	0	0	69	0	12
2019	Data sciences	64	32	0	4	0	0	0	96	4	22
2019	Policy	56	31	6	4	2	0	0	88	6	44
2019	Project management	54	28	14	3	2	0	0	82	5	229
2019	Other services to the public	31	29	12	5	9	9	5	69	17	21
2019	None of the above	49	28	9	6	3	3	2	81	9	145
2018	Client contact centre	31	44	16	2	4	4	0	78	6	49
2018	Communications or public affairs	36	37	17	4	4	1	0	74	8	79
2018	Security	45	38	11	3	3	0	0	83	6	118
2018	Science and technology	29	44	12	3	9	3	0	76	12	33
2018	Administration and operations	46	32	13	4	4	1	0	79	8	239
2018	Human resources	48	39	5	2	5	2	0	89	7	170
2018	Financial management	34	48	12	4	2	0	0	82	6	131
2018	Procurement	43	37	10	4	4	0	1	81	8	69
2018	Real property	39	50	6	3	0	3	0	91	3	37
2018	Materiel management	42	36	15	7	0	0	0	78	7	13
2018	Information management	53	26	8	9	1	3	0	81	11	70
2018	Information technology	42	40	11	3	2	2	0	83	6	1401
2018	Internal audit	43	46	0	11	0	0	0	89	11	18
2018	Data sciences	52	40	9	0	0	0	0	91	0	12
2018	Policy	50	32	10	7	0	0	0	83	7	25
2018	Project management	49	35	11	3	1	1	0	85	4	150
2018	Other services to the public	31	62	7	0	0	0	0	93	0	15
2018	None of the above	47	26	14	6	3	3	1	76	9	87

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	13	14	4	4	3	8	74	10	63
2020	Communications or public affairs	50	29	3	8	1	7	2	87	10	85
2020	Access to information and privacy	54	25	16	0	5	0	0	79	5	19
2020	Security	53	23	10	4	2	5	4	83	6	117
2020	Science and technology	55	25	14	0	1	5	0	84	1	75
2020	Administration and operations	53	20	9	3	5	6	5	82	8	384
2020	Human resources	64	17	7	3	2	4	3	87	6	268
2020	Financial management	48	23	9	4	2	9	4	82	7	208
2020	Procurement	56	17	7	4	5	5	6	82	10	145
2020	Real property	54	17	7	2	0	11	9	89	3	45
2020	Materiel management	52	28	0	8	5	4	4	86	14	26
2020	Information management	50	20	13	5	2	5	4	77	8	112
2020	Information technology	54	22	10	2	2	6	3	84	5	1931
2020	Internal audit	45	14	29	0	0	13	0	67	0	17
2020	Data sciences	51	19	18	3	4	4	0	74	8	26
2020	Policy	53	25	7	5	7	0	3	80	13	54
2020	Project management	55	16	12	3	3	7	4	80	7	243
2020	Other services to the public	41	21	19	7	4	3	4	68	12	25
2020	None of the above	50	13	11	5	7	9	6	73	14	178

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	16	16	3	6	0	9	72	10	63
2020	Communications or public affairs	57	14	15	6	2	3	3	76	8	85
2020	Access to information and privacy	90	5	5	0	0	0	0	95	0	19
2020	Security	57	30	10	1	1	1	1	88	2	118
2020	Science and technology	53	35	7	4	0	1	0	89	4	76
2020	Administration and operations	58	24	12	2	2	1	2	84	4	385
2020	Human resources	61	21	9	2	2	2	4	86	4	267
2020	Financial management	52	22	14	4	1	2	5	79	6	209
2020	Procurement	52	24	11	8	2	1	2	78	11	145
2020	Real property	58	25	8	6	0	0	3	86	7	44
2020	Materiel management	43	28	26	0	0	0	4	74	0	26
2020	Information management	55	25	10	5	2	2	1	83	7	113
2020	Information technology	56	26	12	3	2	1	1	83	5	1934
2020	Internal audit	50	19	24	0	0	0	7	74	0	17
2020	Data sciences	64	21	7	7	0	0	0	85	7	26
2020	Policy	59	27	3	0	10	0	0	87	10	54
2020	Project management	58	19	12	3	4	3	2	81	6	243
2020	Other services to the public	54	27	15	0	4	0	0	81	4	25
2020	None of the above	53	20	12	4	6	1	5	77	10	177
2019	Client contact centre	44	29	15	5	2	1	3	76	8	78
2019	Communications or public affairs	70	15	10	3	1	0	1	86	4	86
2019	Access to information and privacy	52	24	17	0	0	0	7	82	0	18
2019	Security	51	31	11	1	5	0	1	83	6	131
2019	Science and technology	45	34	12	3	3	1	2	82	6	68
2019	Administration and operations	51	22	14	5	3	2	4	77	8	309
2019	Human resources	58	27	5	6	2	0	2	87	8	194
2019	Financial management	47	26	11	3	4	4	5	80	8	168
2019	Procurement	51	22	13	6	4	0	5	76	10	100
2019	Real property	64	18	15	0	0	0	2	85	0	43
2019	Materiel management	58	6	30	0	6	0	0	64	6	17
2019	Information management	60	18	14	1	3	1	2	81	4	92
2019	Information technology	53	27	12	3	2	1	2	82	5	1824
2019	Internal audit	69	8	0	8	8	0	8	84	16	12
2019	Data sciences	77	23	0	0	0	0	0	100	0	22
2019	Policy	62	19	6	8	2	0	2	83	11	44
2019	Project management	60	20	15	3	2	0	1	80	5	228
2019	Other services to the public	63	10	18	6	4	0	0	72	9	21
2019	None of the above	54	20	15	3	3	1	4	78	6	147

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	32	6	5	8	0	2	81	13	62
2020	Communications or public affairs	52	29	9	8	1	0	1	82	9	85
2020	Access to information and privacy	74	21	5	0	0	0	0	95	0	18
2020	Security	49	34	9	4	5	0	0	83	8	118
2020	Science and technology	54	33	6	7	0	0	0	87	7	76
2020	Administration and operations	54	27	11	5	2	0	0	82	7	385
2020	Human resources	54	33	6	3	3	0	1	88	6	267
2020	Financial management	51	29	10	6	3	1	0	81	9	209
2020	Procurement	55	20	11	8	5	1	0	76	13	145
2020	Real property	48	36	0	9	4	0	2	87	13	45
2020	Materiel management	61	21	8	9	0	0	0	82	9	25
2020	Information management	55	27	7	6	5	0	1	82	11	113
2020	Information technology	49	30	12	6	3	0	0	79	9	1928
2020	Internal audit	50	44	6	0	0	0	0	94	0	17
2020	Data sciences	59	25	4	9	3	0	0	84	12	26
2020	Policy	49	31	7	6	7	0	0	79	13	54
2020	Project management	48	24	12	7	8	1	0	73	15	242
2020	Other services to the public	51	30	15	0	4	0	0	81	4	25
2020	None of the above	45	29	8	9	7	1	1	75	16	176
2019	Client contact centre	45	27	20	4	3	1	0	73	6	78
2019	Communications or public affairs	52	28	6	6	8	0	0	80	13	85
2019	Access to information and privacy	64	17	19	0	0	0	0	81	0	18
2019	Security	40	39	10	3	8	0	0	79	11	132
2019	Science and technology	47	27	13	7	6	0	0	74	13	69
2019	Administration and operations	49	26	9	10	5	0	1	75	15	312
2019	Human resources	50	28	11	5	4	1	1	79	10	192
2019	Financial management	39	37	10	5	5	2	1	78	11	169
2019	Procurement	53	25	11	4	6	0	1	78	10	100
2019	Real property	58	30	5	5	2	0	0	88	7	42
2019	Materiel management	53	30	12	0	6	0	0	83	6	17
2019	Information management	52	25	11	5	5	0	1	79	11	90
2019	Information technology	45	30	12	7	4	0	1	76	11	1825
2019	Internal audit	70	8	8	8	8	0	0	77	15	12
2019	Data sciences	54	23	9	9	0	4	0	81	9	22
2019	Policy	44	30	8	10	8	0	0	74	18	44
2019	Project management	51	25	11	8	4	2	0	77	12	230
2019	Other services to the public	42	39	9	4	6	0	0	81	9	21
2019	None of the above	39	38	8	7	6	1	1	79	13	146
2018	Client contact centre	33	24	25	6	10	2	0	58	16	49
2018	Communications or public affairs	37	33	15	8	8	0	0	69	16	80
2018	Security	33	35	15	10	6	0	1	69	16	117
2018	Science and technology	44	33	18	3	3	0	0	76	6	33
2018	Administration and operations	47	26	13	7	6	1	1	75	13	238
2018	Human resources	41	34	10	10	4	0	0	76	15	172
2018	Financial management	38	38	12	7	5	0	0	76	12	129
2018	Procurement	39	33	13	1	14	0	0	72	15	69
2018	Real property	31	44	14	8	3	0	0	75	11	37
2018	Materiel management	56	29	7	0	7	0	0	85	7	13
2018	Information management	53	26	7	6	7	0	1	80	13	70
2018	Information technology	37	34	15	8	5	1	1	71	13	1398
2018	Internal audit	49	41	0	10	0	0	0	90	10	18
2018	Data sciences	58	31	11	0	0	0	0	89	0	12
2018	Policy	34	31	21	7	7	0	0	65	14	25
2018	Project management	54	33	5	4	4	1	0	87	8	149
2018	Other services to the public	52	13	19	5	12	0	0	65	16	15
2018	None of the above	41	25	23	4	8	0	0	66	11	87
2017	Client contact centre	33	45	8	11	4	0	0	78	15	75
2017	Communications or public affairs	49	24	5	10	11	0	0	73	21	67
2017	Security	41	33	13	7	5	1	0	74	13	135
2017	Science and technology	34	40	12	7	5	0	1	76	12	73
2017	Administration and operations	44	32	13	5	5	0	0	76	11	309
2017	Human resources	42	37	11	4	1	1	3	82	6	137
2017	Financial management	34	37	17	5	6	0	1	71	11	139
2017	Procurement	44	35	6	5	9	0	1	80	14	98
2017	Real property	39	20	10	12	8	8	3	66	22	25
2017	Materiel management	48	25	8	8	10	0	0	73	19	12
2017	Information management	44	30	11	9	4	0	3	75	13	80
2017	Information technology	37	32	14	10	6	1	1	70	16	1748
2017	Policy	42	27	16	5	5	5	0	72	11	19
2017	Project management	50	28	11	6	4	2	0	79	10	163
2017	Other services to the public	33	57	0	0	11	0	0	89	11	18
2017	None of the above	32	36	14	9	5	2	2	71	15	150
2014	Client contact centre	25	41	20	7	6	0	1	67	12	88
2014	Communications or public affairs	54	27	7	7	5	0	0	81	12	66
2014	Security	40	28	9	12	11	1	0	68	23	139
2014	Science and technology	30	32	16	11	10	0	1	63	21	118
2014	Administration and operations	41	33	12	8	6	1	1	74	14	372
2014	Human resources	37	39	9	10	5	0	1	76	15	163
2014	Financial management	34	37	13	9	6	0	0	72	16	203
2014	Procurement	40	28	16	7	7	2	0	69	14	99
2014	Real property	40	32	4	9	9	0	5	76	19	22
2014	Materiel management	34	35	5	17	5	4	0	72	23	18
2014	Information management	38	29	15	5	12	0	0	67	18	113
2014	Information technology	34	34	16	9	5	1	0	69	15	2511
2014	Internal audit	37	43	13	0	7	0	0	80	7	14
2014	Other services to the public	19	41	19	15	6	0	0	60	21	34
2014	None of the above	37	31	13	10	6	1	1	71	16	161

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	29	8	4	6	0	4	81	11	63
2020	Communications or public affairs	60	18	14	3	2	2	0	80	6	85
2020	Access to information and privacy	75	20	0	0	0	5	0	100	0	19
2020	Security	59	21	11	2	4	2	2	83	6	118
2020	Science and technology	65	22	6	7	0	0	1	88	7	76
2020	Administration and operations	60	26	7	2	3	0	2	87	5	385
2020	Human resources	64	22	7	2	2	3	1	89	4	264
2020	Financial management	50	25	17	3	2	2	1	77	6	209
2020	Procurement	56	19	14	3	7	1	1	76	11	146
2020	Real property	46	33	6	10	2	0	2	81	12	45
2020	Materiel management	69	8	10	4	0	0	10	85	4	24
2020	Information management	58	19	16	3	4	0	1	78	6	112
2020	Information technology	55	22	14	4	3	1	1	79	7	1929
2020	Internal audit	64	31	6	0	0	0	0	94	0	17
2020	Data sciences	59	22	16	0	3	0	0	81	3	26
2020	Policy	59	15	10	7	9	0	0	74	16	54
2020	Project management	55	19	12	3	9	2	0	76	12	241
2020	Other services to the public	51	34	8	3	4	0	0	85	7	25
2020	None of the above	52	19	12	5	7	2	3	75	13	176

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	31	11	5	3	0	2	81	8	63
2020	Communications or public affairs	51	36	7	4	1	1	0	88	6	85
2020	Access to information and privacy	64	36	0	0	0	0	0	100	0	19
2020	Security	46	38	7	5	3	0	0	84	8	119
2020	Science and technology	57	30	10	4	0	0	0	86	4	76
2020	Administration and operations	55	29	8	5	2	0	0	85	7	384
2020	Human resources	61	24	8	4	2	0	1	86	6	267
2020	Financial management	48	36	8	6	1	1	1	85	7	208
2020	Procurement	53	22	14	4	7	0	1	75	11	144
2020	Real property	46	37	2	7	2	3	2	88	9	45
2020	Materiel management	65	15	12	5	0	0	4	82	5	26
2020	Information management	56	24	5	10	5	0	2	81	14	113
2020	Information technology	51	30	10	5	3	0	0	82	8	1932
2020	Internal audit	39	48	13	0	0	0	0	87	0	17
2020	Data sciences	58	23	7	9	3	0	0	81	12	26
2020	Policy	57	27	4	4	9	0	0	84	13	54
2020	Project management	51	27	9	6	7	0	0	79	12	243
2020	Other services to the public	52	41	4	0	4	0	0	93	4	25
2020	None of the above	50	23	12	7	7	1	0	74	14	176
2019	Client contact centre	40	30	16	8	5	1	0	71	13	78
2019	Communications or public affairs	60	19	8	6	6	0	0	80	12	85
2019	Access to information and privacy	42	58	0	0	0	0	0	100	0	18
2019	Security	45	31	10	6	7	0	2	77	13	132
2019	Science and technology	54	23	13	4	6	0	0	77	10	69
2019	Administration and operations	53	24	9	8	5	1	0	78	13	310
2019	Human resources	54	29	7	7	3	1	0	84	9	193
2019	Financial management	47	30	8	6	5	3	1	80	11	167
2019	Procurement	45	32	9	6	6	0	2	78	13	100
2019	Real property	51	31	9	7	2	0	0	82	9	43
2019	Materiel management	53	12	19	6	11	0	0	64	17	17
2019	Information management	55	30	4	5	5	0	0	85	11	91
2019	Information technology	49	31	9	6	4	1	0	81	9	1814
2019	Internal audit	57	21	8	8	8	0	0	77	15	12
2019	Data sciences	67	14	10	4	5	0	0	81	9	22
2019	Policy	44	34	9	10	2	0	0	79	12	44
2019	Project management	55	23	8	8	4	0	0	79	12	229
2019	Other services to the public	59	27	5	0	9	0	0	86	9	21
2019	None of the above	49	21	14	9	4	1	2	72	13	146
2018	Client contact centre	27	43	8	12	8	2	0	72	20	49
2018	Communications or public affairs	43	27	14	12	4	0	0	70	16	79
2018	Security	41	33	13	9	3	1	0	74	12	117
2018	Science and technology	38	30	30	0	3	0	0	67	3	33
2018	Administration and operations	50	24	9	8	7	1	1	75	15	240
2018	Human resources	45	36	11	4	5	0	0	80	9	171
2018	Financial management	38	34	11	13	4	0	0	72	17	127
2018	Procurement	42	33	6	5	13	0	1	75	18	70
2018	Real property	60	24	11	6	0	0	0	84	6	37
2018	Materiel management	49	36	7	0	7	0	0	85	7	13
2018	Information management	49	32	6	10	4	0	0	81	14	71
2018	Information technology	42	33	12	8	5	1	0	75	13	1393
2018	Internal audit	67	16	11	6	0	0	0	84	6	18
2018	Data sciences	66	23	11	0	0	0	0	89	0	12
2018	Policy	42	18	15	13	8	3	0	63	22	25
2018	Project management	58	26	6	4	4	1	0	85	8	149
2018	Other services to the public	45	30	13	6	5	0	0	75	11	15
2018	None of the above	38	33	12	8	8	2	0	72	16	87
2017	Client contact centre	39	37	9	9	5	0	0	76	14	75
2017	Communications or public affairs	52	30	3	4	7	1	2	85	12	68
2017	Security	49	25	12	6	8	0	0	74	14	135
2017	Science and technology	39	38	12	7	4	0	0	77	11	73
2017	Administration and operations	43	34	10	6	5	2	1	78	11	311
2017	Human resources	51	29	11	5	2	0	1	81	7	139
2017	Financial management	32	35	15	8	8	1	0	68	17	139
2017	Procurement	42	32	12	6	7	0	1	75	13	98
2017	Real property	45	39	12	4	0	0	0	84	4	25
2017	Materiel management	49	32	8	0	10	0	0	81	10	12
2017	Information management	46	25	10	15	3	0	2	72	18	80
2017	Information technology	41	33	11	8	6	1	1	75	14	1748
2017	Policy	49	41	5	0	5	0	0	89	5	19
2017	Project management	51	29	13	3	3	1	1	81	6	163
2017	Other services to the public	54	35	0	5	5	0	0	89	11	18
2017	None of the above	39	38	13	5	3	2	1	79	7	150
2014	Client contact centre	25	46	16	6	5	1	1	73	11	88
2014	Communications or public affairs	56	26	5	1	12	0	0	82	13	66
2014	Security	37	34	10	8	9	2	0	73	17	139
2014	Science and technology	34	33	12	7	13	0	0	67	20	118
2014	Administration and operations	45	31	8	9	6	1	1	77	15	372
2014	Human resources	36	35	12	10	6	1	0	71	17	163
2014	Financial management	36	40	10	8	6	0	0	77	13	202
2014	Procurement	37	39	8	8	6	1	1	78	14	99
2014	Real property	49	37	9	0	4	0	0	86	4	22
2014	Materiel management	28	23	39	0	5	4	0	54	6	18
2014	Information management	45	31	11	3	11	0	0	76	13	113
2014	Information technology	37	35	12	9	6	1	0	73	15	2510
2014	Internal audit	44	35	7	7	7	0	0	79	14	14
2014	Other services to the public	22	43	9	20	6	0	0	65	26	34
2014	None of the above	38	30	14	9	7	2	1	69	16	161

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	31	69	63
2020	Communications or public affairs	37	63	85
2020	Access to information and privacy	51	49	19
2020	Security	33	67	119
2020	Science and technology	39	61	76
2020	Administration and operations	36	64	384
2020	Human resources	43	57	267
2020	Financial management	33	67	209
2020	Procurement	35	65	146
2020	Real property	40	60	44
2020	Materiel management	39	61	26
2020	Information management	24	76	113
2020	Information technology	28	72	1936
2020	Internal audit	28	72	17
2020	Data sciences	15	85	26
2020	Policy	37	63	54
2020	Project management	31	69	243
2020	Other services to the public	35	65	25
2020	None of the above	29	71	178

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	17	13	0	3	1	11	82	3	63
2020	Communications or public affairs	62	13	4	1	1	12	6	92	3	85
2020	Access to information and privacy	69	31	0	0	0	0	0	100	0	19
2020	Security	56	18	8	0	1	10	8	90	1	118
2020	Science and technology	62	18	13	0	0	1	5	86	0	76
2020	Administration and operations	62	14	6	1	1	3	12	90	3	386
2020	Human resources	68	11	5	1	0	6	8	92	2	268
2020	Financial management	53	18	6	2	3	6	12	86	6	209
2020	Procurement	72	9	5	1	1	3	9	92	2	145
2020	Real property	59	13	14	2	0	3	10	82	2	44
2020	Materiel management	53	23	0	8	0	0	15	90	10	26
2020	Information management	56	16	8	0	2	5	12	88	2	112
2020	Information technology	58	16	9	1	1	5	10	87	3	1936
2020	Internal audit	70	18	0	0	0	0	11	100	0	17
2020	Data sciences	59	18	0	7	4	4	7	87	13	26
2020	Policy	59	14	9	6	5	3	3	78	12	54
2020	Project management	58	14	9	2	3	4	10	84	6	243
2020	Other services to the public	50	8	11	15	4	4	8	66	22	25
2020	None of the above	51	11	11	2	2	7	16	80	6	177

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	27	10	2	4	0	5	83	6	63
2020	Communications or public affairs	59	29	7	5	0	0	0	88	5	85
2020	Access to information and privacy	95	5	0	0	0	0	0	100	0	19
2020	Security	63	19	8	6	3	0	1	82	9	119
2020	Science and technology	72	18	4	3	3	0	0	91	5	76
2020	Administration and operations	63	26	7	2	1	0	0	90	3	386
2020	Human resources	73	19	4	2	2	0	0	92	4	267
2020	Financial management	59	24	7	6	2	1	0	85	8	207
2020	Procurement	65	17	5	6	5	1	1	83	11	146
2020	Real property	54	26	9	6	2	0	2	82	8	45
2020	Materiel management	68	16	8	8	0	0	0	84	8	26
2020	Information management	62	18	13	3	3	0	1	80	6	113
2020	Information technology	62	23	8	4	3	0	0	85	7	1937
2020	Internal audit	64	36	0	0	0	0	0	100	0	17
2020	Data sciences	65	23	0	9	3	0	0	88	12	26
2020	Policy	64	17	6	4	9	0	0	81	13	54
2020	Project management	62	16	8	6	8	1	0	79	13	243
2020	Other services to the public	58	24	10	4	4	0	0	82	8	25
2020	None of the above	59	17	9	7	6	1	0	77	13	176
2019	Client contact centre	47	29	18	3	2	1	0	77	5	78
2019	Communications or public affairs	63	16	9	5	8	0	0	78	13	86
2019	Access to information and privacy	53	37	5	0	0	5	0	95	0	18
2019	Security	53	28	7	5	7	0	0	81	12	131
2019	Science and technology	56	26	12	1	4	0	0	82	6	68
2019	Administration and operations	62	20	7	7	4	0	0	82	11	311
2019	Human resources	65	23	6	4	3	0	0	87	7	194
2019	Financial management	53	30	7	6	4	1	0	84	9	168
2019	Procurement	60	22	7	5	6	0	0	81	11	99
2019	Real property	63	23	9	2	2	0	0	86	5	43
2019	Materiel management	58	18	13	6	6	0	0	76	11	17
2019	Information management	63	19	6	5	5	1	0	83	10	92
2019	Information technology	57	26	9	5	3	0	0	83	8	1829
2019	Internal audit	58	27	8	0	8	0	0	85	8	12
2019	Data sciences	69	17	0	4	5	5	0	90	10	22
2019	Policy	50	31	4	10	4	0	0	82	14	44
2019	Project management	62	20	9	6	3	0	0	82	9	230
2019	Other services to the public	59	29	3	6	4	0	0	88	9	21
2019	None of the above	61	19	10	6	3	1	1	81	9	147
2018	Client contact centre	36	34	15	2	10	2	0	72	13	49
2018	Communications or public affairs	47	27	12	6	8	0	1	75	14	80
2018	Security	48	27	10	10	5	0	0	75	15	117
2018	Science and technology	44	21	33	0	3	0	0	64	3	33
2018	Administration and operations	55	19	12	6	7	0	0	75	13	239
2018	Human resources	51	27	9	9	5	0	0	77	14	172
2018	Financial management	44	26	14	9	6	1	0	70	15	129
2018	Procurement	55	20	8	4	13	0	0	75	17	70
2018	Real property	52	24	14	11	0	0	0	75	11	37
2018	Materiel management	49	36	0	7	7	0	0	85	15	13
2018	Information management	59	20	11	4	6	0	0	79	10	71
2018	Information technology	48	27	13	7	5	0	0	75	11	1397
2018	Internal audit	54	35	11	0	0	0	0	89	0	18
2018	Data sciences	58	31	11	0	0	0	0	89	0	12
2018	Policy	38	27	14	11	10	0	0	65	21	25
2018	Project management	63	24	5	3	4	1	0	88	7	149
2018	Other services to the public	51	18	0	13	18	0	0	69	31	15
2018	None of the above	48	27	9	8	8	0	0	76	16	87
2017	Client contact centre	49	29	13	7	3	0	0	78	9	75
2017	Communications or public affairs	57	21	4	6	10	1	0	79	17	68
2017	Security	55	21	13	4	5	1	0	77	10	135
2017	Science and technology	54	28	9	4	5	0	0	81	9	73
2017	Administration and operations	55	26	9	5	4	1	0	81	9	310
2017	Human resources	61	24	8	3	4	0	1	85	7	138
2017	Financial management	47	28	10	6	7	1	0	76	13	139
2017	Procurement	55	24	8	6	6	0	0	80	12	98
2017	Real property	53	28	15	0	4	0	0	81	4	25
2017	Materiel management	33	41	0	0	26	0	0	74	26	12
2017	Information management	56	25	7	8	3	0	2	82	10	80
2017	Information technology	50	27	12	7	4	0	0	77	11	1747
2017	Policy	42	21	26	5	5	0	0	64	11	19
2017	Project management	63	20	11	3	2	1	0	84	5	162
2017	Other services to the public	54	35	0	11	0	0	0	89	11	18
2017	None of the above	52	27	12	5	2	1	1	80	7	148
2014	Client contact centre	38	36	14	8	3	0	1	74	11	88
2014	Communications or public affairs	61	20	6	6	8	0	0	81	14	66
2014	Security	50	23	5	15	7	1	0	73	22	139
2014	Science and technology	41	29	12	7	10	1	0	71	17	118
2014	Administration and operations	52	26	10	8	5	1	0	78	12	372
2014	Human resources	51	23	13	5	8	0	0	74	13	163
2014	Financial management	44	33	9	6	7	0	0	77	13	202
2014	Procurement	56	24	7	8	5	1	0	80	13	99
2014	Real property	50	37	9	5	0	0	0	86	5	22
2014	Materiel management	34	45	11	5	5	0	0	79	10	18
2014	Information management	55	24	10	3	8	0	0	80	11	113
2014	Information technology	46	30	11	7	5	1	0	76	12	2509
2014	Internal audit	44	42	7	0	7	0	0	86	7	14
2014	Other services to the public	22	54	15	0	9	0	0	76	9	34
2014	None of the above	44	28	15	6	4	2	1	74	10	161

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	20	17	5	9	6	3	66	15	63
2020	Communications or public affairs	25	36	7	12	3	15	1	73	19	85
2020	Access to information and privacy	55	30	6	4	0	5	0	89	5	19
2020	Security	37	31	15	6	4	8	0	73	11	119
2020	Science and technology	50	32	8	1	1	8	0	89	3	76
2020	Administration and operations	46	27	10	5	2	9	1	81	8	386
2020	Human resources	40	31	12	4	3	9	0	79	8	268
2020	Financial management	37	32	17	4	0	9	0	76	5	209
2020	Procurement	43	26	13	2	4	11	0	78	7	146
2020	Real property	49	29	11	2	0	7	2	86	2	45
2020	Materiel management	60	11	20	0	0	8	0	78	0	26
2020	Information management	46	19	14	4	7	11	0	73	12	113
2020	Information technology	36	27	15	5	4	11	0	72	11	1934
2020	Internal audit	33	43	0	7	0	17	0	92	8	17
2020	Data sciences	39	28	4	11	0	19	0	82	13	26
2020	Policy	31	39	7	14	3	5	0	74	19	54
2020	Project management	50	23	11	5	6	5	0	77	11	243
2020	Other services to the public	37	30	12	4	4	12	0	77	9	25
2020	None of the above	37	28	12	5	5	12	1	74	12	177
2019	Client contact centre	29	32	22	2	8	8	0	65	11	78
2019	Communications or public affairs	34	30	17	7	4	8	0	70	12	86
2019	Access to information and privacy	24	45	32	0	0	0	0	68	0	18
2019	Security	25	35	18	7	7	7	0	65	15	132
2019	Science and technology	23	36	25	7	1	7	0	63	9	69
2019	Administration and operations	43	24	17	6	4	5	0	71	11	312
2019	Human resources	28	33	14	7	6	11	1	69	16	194
2019	Financial management	36	33	14	8	2	6	0	74	11	167
2019	Procurement	38	27	13	9	5	8	0	70	15	100
2019	Real property	37	36	21	2	2	2	0	74	5	43
2019	Materiel management	47	24	6	23	0	0	0	71	23	17
2019	Information management	43	26	12	11	4	5	0	73	15	92
2019	Information technology	27	32	20	7	4	9	0	65	12	1820
2019	Internal audit	54	15	8	15	0	8	0	75	16	12
2019	Data sciences	54	17	19	5	4	0	0	71	9	22
2019	Policy	37	32	11	13	8	0	0	68	21	44
2019	Project management	33	29	15	10	7	6	0	66	18	228
2019	Other services to the public	30	31	10	13	3	13	0	69	19	21
2019	None of the above	34	27	16	8	3	11	1	69	13	146
2018	Client contact centre	18	21	26	6	10	20	0	48	20	49
2018	Communications or public affairs	23	24	20	15	9	7	2	52	26	80
2018	Security	28	29	21	10	5	7	0	61	17	118
2018	Science and technology	18	33	29	6	3	12	0	57	10	33
2018	Administration and operations	34	27	23	6	4	5	0	64	11	240
2018	Human resources	23	29	16	11	12	9	0	58	25	172
2018	Financial management	25	26	26	9	1	13	0	58	11	131
2018	Procurement	35	25	18	10	6	7	0	64	17	69
2018	Real property	34	23	18	8	11	6	0	61	20	37
2018	Materiel management	10	22	32	14	0	22	0	41	18	13
2018	Information management	37	21	23	6	3	9	0	64	10	71
2018	Information technology	24	28	22	8	6	12	0	59	16	1403
2018	Internal audit	39	28	6	6	6	16	0	80	14	18
2018	Data sciences	37	26	17	6	9	6	0	67	16	12
2018	Policy	25	33	22	7	0	14	0	67	8	25
2018	Project management	28	35	15	8	6	8	0	69	15	149
2018	Other services to the public	30	38	13	13	0	6	0	73	14	15
2018	None of the above	20	31	27	5	7	10	0	56	13	87
2017	Client contact centre	28	29	20	5	4	15	0	66	10	75
2017	Communications or public affairs	29	33	8	9	10	11	0	70	22	68
2017	Security	21	26	21	9	10	13	1	54	22	135
2017	Science and technology	12	33	23	5	10	13	4	54	19	73
2017	Administration and operations	31	31	18	10	4	7	0	67	15	311
2017	Human resources	24	37	15	9	4	10	1	69	15	139
2017	Financial management	26	27	20	13	6	8	0	58	20	139
2017	Procurement	28	34	15	9	7	6	0	66	18	98
2017	Real property	33	32	7	4	4	20	0	81	10	25
2017	Materiel management	0	40	8	17	8	26	0	55	34	12
2017	Information management	30	20	22	11	10	8	0	54	23	80
2017	Information technology	17	25	23	10	8	16	0	51	21	1748
2017	Policy	21	43	20	0	5	11	0	71	6	19
2017	Project management	34	25	17	8	3	11	1	67	13	163
2017	Other services to the public	22	40	11	5	16	7	0	66	23	18
2017	None of the above	21	23	25	11	6	13	0	51	21	150
2014	Client contact centre	14	27	26	15	7	10	0	46	25	88
2014	Communications or public affairs	22	25	21	12	7	14	0	54	22	66
2014	Security	23	28	23	8	9	9	0	55	19	139
2014	Science and technology	9	31	25	12	12	10	0	46	27	118
2014	Administration and operations	29	31	15	7	5	12	1	69	15	372
2014	Human resources	14	30	25	13	11	7	0	48	25	163
2014	Financial management	17	39	23	7	6	7	0	61	14	203
2014	Procurement	22	37	19	12	4	6	0	63	17	99
2014	Real property	31	37	18	5	9	0	0	68	14	22
2014	Materiel management	17	35	21	0	6	22	0	66	7	18
2014	Information management	26	28	23	5	11	6	0	58	18	113
2014	Information technology	18	29	22	9	8	14	0	55	19	2510
2014	Internal audit	22	43	28	0	7	0	0	65	7	14
2014	Other services to the public	17	36	18	8	9	11	0	60	20	34
2014	None of the above	21	24	27	10	7	11	1	50	19	161

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	25	17	3	11	1	2	68	14	63
2020	Communications or public affairs	28	37	14	11	4	5	0	68	17	85
2020	Access to information and privacy	65	20	6	4	0	5	0	89	5	19
2020	Security	32	30	20	6	8	3	0	64	15	119
2020	Science and technology	37	37	14	7	4	1	0	75	11	76
2020	Administration and operations	44	29	14	6	3	3	1	76	9	386
2020	Human resources	40	34	12	6	5	4	0	77	11	266
2020	Financial management	36	38	17	7	1	2	0	75	8	206
2020	Procurement	43	29	12	6	7	4	0	75	13	146
2020	Real property	41	35	17	4	0	0	2	78	5	45
2020	Materiel management	53	18	17	8	0	4	0	74	9	26
2020	Information management	40	28	12	11	7	3	0	70	18	110
2020	Information technology	30	32	18	10	7	3	0	64	18	1926
2020	Internal audit	38	49	6	7	0	0	0	87	7	17
2020	Data sciences	35	39	11	11	0	4	0	78	11	26
2020	Policy	34	44	3	11	7	0	0	79	18	54
2020	Project management	44	28	12	6	8	3	0	73	14	243
2020	Other services to the public	38	43	8	4	4	4	0	84	8	25
2020	None of the above	32	32	13	11	8	3	1	67	19	177
2019	Client contact centre	23	38	24	5	9	0	0	61	14	77
2019	Communications or public affairs	29	34	18	11	3	5	0	66	15	85
2019	Access to information and privacy	29	35	37	0	0	0	0	63	0	18
2019	Security	23	30	19	13	13	3	0	54	26	131
2019	Science and technology	23	30	25	14	9	0	0	53	23	69
2019	Administration and operations	38	28	17	10	5	2	0	68	15	312
2019	Human resources	25	37	18	9	6	4	1	65	16	194
2019	Financial management	34	30	13	9	7	6	0	68	18	167
2019	Procurement	38	25	17	10	6	4	0	66	16	100
2019	Real property	41	32	16	11	0	0	0	73	11	43
2019	Materiel management	41	30	0	17	12	0	0	71	29	17
2019	Information management	37	27	16	12	4	4	0	67	17	92
2019	Information technology	21	30	22	14	8	4	0	54	23	1818
2019	Internal audit	54	8	0	23	8	8	0	67	33	12
2019	Data sciences	46	26	18	4	5	0	0	73	9	22
2019	Policy	32	38	16	8	6	0	0	69	14	44
2019	Project management	29	27	19	15	9	2	0	57	24	229
2019	Other services to the public	39	13	13	5	14	16	0	62	22	21
2019	None of the above	28	25	19	15	7	5	1	57	23	147
2018	Client contact centre	12	20	25	14	16	13	0	36	35	49
2018	Communications or public affairs	17	24	17	19	21	2	0	41	41	80
2018	Security	20	29	18	21	10	1	0	50	31	118
2018	Science and technology	12	21	41	9	15	3	0	34	24	33
2018	Administration and operations	30	29	20	10	9	3	0	60	20	239
2018	Human resources	21	30	16	11	17	6	1	54	29	170
2018	Financial management	22	27	26	17	4	4	0	51	21	131
2018	Procurement	35	19	17	15	9	4	0	57	26	68
2018	Real property	28	26	19	14	12	0	0	54	26	37
2018	Materiel management	7	32	32	29	0	0	0	39	29	13
2018	Information management	32	21	25	7	8	7	0	56	17	70
2018	Information technology	19	27	22	16	13	3	0	47	30	1402
2018	Internal audit	39	27	11	11	6	6	0	71	18	18
2018	Data sciences	31	38	23	0	9	0	0	68	9	12
2018	Policy	30	34	18	7	2	9	0	70	10	25
2018	Project management	18	36	19	12	11	5	0	56	24	148
2018	Other services to the public	30	26	19	25	0	0	0	57	25	15
2018	None of the above	18	29	20	16	14	3	0	48	31	87
2017	Client contact centre	24	28	24	12	6	7	0	55	20	75
2017	Communications or public affairs	30	33	7	16	10	4	0	65	27	68
2017	Security	18	27	18	19	14	3	1	47	35	135
2017	Science and technology	10	26	23	16	20	3	3	38	38	73
2017	Administration and operations	28	29	18	14	7	3	0	59	22	311
2017	Human resources	23	38	18	10	6	4	1	65	16	138
2017	Financial management	19	29	27	20	5	1	0	48	25	139
2017	Procurement	25	36	13	13	9	3	0	63	23	98
2017	Real property	18	28	23	20	12	0	0	45	32	25
2017	Materiel management	8	32	27	0	25	8	0	44	27	12
2017	Information management	20	20	22	21	17	0	0	40	38	80
2017	Information technology	13	22	23	20	19	3	0	36	40	1749
2017	Policy	10	49	36	5	0	0	0	58	5	19
2017	Project management	25	26	21	16	12	1	0	51	28	163
2017	Other services to the public	24	53	0	0	22	0	0	78	22	18
2017	None of the above	16	27	22	16	16	4	0	45	33	150
2014	Client contact centre	11	22	39	14	9	4	0	35	25	88
2014	Communications or public affairs	21	29	10	29	9	2	0	51	39	65
2014	Security	11	30	17	16	22	3	0	43	39	139
2014	Science and technology	9	21	25	18	22	4	0	32	41	118
2014	Administration and operations	24	33	15	14	10	4	0	59	25	372
2014	Human resources	12	29	23	24	11	2	0	41	36	163
2014	Financial management	17	33	24	15	8	4	0	52	23	203
2014	Procurement	18	26	23	17	13	3	0	45	31	99
2014	Real property	27	41	18	5	9	0	0	68	14	22
2014	Materiel management	17	23	28	22	10	0	0	40	32	18
2014	Information management	18	22	26	19	15	2	0	40	34	113
2014	Information technology	11	23	22	21	19	4	0	35	41	2511
2014	Internal audit	22	29	35	7	7	0	0	51	14	14
2014	Other services to the public	15	37	22	3	14	9	0	57	19	34
2014	None of the above	14	24	24	21	13	3	1	40	35	161

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	35	19	5	8	4	2	67	13	63
2020	Communications or public affairs	21	28	17	14	6	14	0	57	23	85
2020	Access to information and privacy	55	30	6	4	0	5	0	89	5	19
2020	Security	23	33	23	11	6	3	0	58	18	119
2020	Science and technology	34	34	18	8	4	3	0	70	12	76
2020	Administration and operations	35	33	14	7	2	7	1	74	10	386
2020	Human resources	30	35	13	9	4	8	0	71	14	266
2020	Financial management	25	36	23	9	3	4	0	65	12	207
2020	Procurement	35	36	14	4	5	6	0	75	10	146
2020	Real property	29	43	20	2	2	0	2	74	5	45
2020	Materiel management	42	27	15	11	0	4	0	72	12	26
2020	Information management	29	28	13	15	6	8	0	62	24	113
2020	Information technology	21	30	22	13	8	6	0	55	22	1930
2020	Internal audit	33	56	6	0	0	6	0	94	0	17
2020	Data sciences	16	50	12	14	0	9	0	72	15	26
2020	Policy	29	26	29	11	4	2	0	56	14	53
2020	Project management	35	27	17	7	8	5	0	66	16	241
2020	Other services to the public	26	36	26	0	4	8	0	67	4	25
2020	None of the above	21	34	16	12	10	6	1	59	24	177
2019	Client contact centre	16	35	26	7	12	5	0	54	19	77
2019	Communications or public affairs	22	31	19	17	4	6	0	57	22	86
2019	Access to information and privacy	24	35	27	10	0	5	0	61	10	18
2019	Security	16	29	27	10	15	3	0	46	26	132
2019	Science and technology	19	28	24	19	9	1	0	48	28	69
2019	Administration and operations	33	25	21	13	6	3	0	59	19	312
2019	Human resources	19	33	23	10	8	8	1	56	19	190
2019	Financial management	18	36	17	13	6	10	0	59	22	168
2019	Procurement	31	25	19	13	7	6	0	59	21	99
2019	Real property	19	46	23	9	0	2	0	67	9	42
2019	Materiel management	34	34	13	6	13	0	0	68	19	15
2019	Information management	28	28	15	17	6	5	0	60	25	92
2019	Information technology	15	27	26	16	10	6	0	45	28	1819
2019	Internal audit	14	27	0	36	15	8	0	45	55	12
2019	Data sciences	23	29	19	18	5	5	0	55	25	21
2019	Policy	18	48	13	15	2	4	0	68	18	44
2019	Project management	23	26	17	19	11	4	0	52	31	229
2019	Other services to the public	30	13	14	5	17	21	0	54	28	21
2019	None of the above	19	27	18	20	9	6	1	50	31	147
2018	Client contact centre	8	10	33	16	16	16	0	22	39	48
2018	Communications or public affairs	9	19	18	19	30	5	0	30	51	80
2018	Security	10	24	27	24	10	4	0	36	36	118
2018	Science and technology	3	30	50	0	15	3	0	34	15	33
2018	Administration and operations	22	29	21	16	9	3	0	52	26	240
2018	Human resources	12	27	21	17	15	7	0	43	35	172
2018	Financial management	9	23	29	18	13	7	0	34	34	130
2018	Procurement	25	20	25	12	10	8	0	49	24	69
2018	Real property	20	21	34	14	10	0	0	42	24	36
2018	Materiel management	0	17	39	15	14	15	0	20	34	13
2018	Information management	18	22	27	12	6	15	0	46	21	71
2018	Information technology	12	24	24	19	15	6	0	38	36	1402
2018	Internal audit	24	33	16	11	11	6	0	60	23	18
2018	Data sciences	24	27	32	8	9	0	0	52	17	12
2018	Policy	23	32	24	10	2	9	0	60	14	25
2018	Project management	14	26	21	18	15	5	0	43	35	148
2018	Other services to the public	32	21	33	7	7	0	0	53	14	14
2018	None of the above	16	26	21	13	18	5	0	44	33	86
2017	Client contact centre	20	17	30	13	7	13	0	43	23	75
2017	Communications or public affairs	10	29	14	25	13	8	0	43	42	68
2017	Security	10	27	21	16	17	7	1	41	36	135
2017	Science and technology	8	20	27	16	20	8	3	31	39	73
2017	Administration and operations	22	28	19	15	11	5	0	52	28	309
2017	Human resources	13	39	22	14	5	7	1	56	20	139
2017	Financial management	13	25	27	26	4	5	0	40	31	139
2017	Procurement	20	29	21	13	11	5	0	52	26	97
2017	Real property	11	12	24	27	12	14	0	27	45	25
2017	Materiel management	0	25	17	8	24	26	0	34	44	12
2017	Information management	16	16	23	24	21	0	0	32	45	80
2017	Information technology	9	20	23	20	22	7	0	30	45	1743
2017	Policy	10	31	37	17	5	0	0	41	22	19
2017	Project management	18	21	24	15	17	5	0	42	34	163
2017	Other services to the public	26	34	11	0	23	6	0	64	25	17
2017	None of the above	12	20	20	17	20	11	0	36	42	150
2014	Client contact centre	10	22	34	18	12	5	0	34	31	88
2014	Communications or public affairs	11	22	16	26	21	3	0	35	49	66
2014	Security	6	21	22	21	24	6	0	29	47	139
2014	Science and technology	4	21	26	19	25	5	0	26	46	118
2014	Administration and operations	18	25	19	18	13	7	0	46	34	371
2014	Human resources	7	24	25	23	14	7	0	34	39	163
2014	Financial management	11	24	28	21	9	9	0	37	32	203
2014	Procurement	12	24	22	20	16	6	0	38	38	99
2014	Real property	22	41	19	9	9	0	0	63	18	22
2014	Materiel management	11	23	16	16	16	17	0	41	39	18
2014	Information management	11	26	24	15	18	6	0	40	35	113
2014	Information technology	7	18	23	24	23	6	0	26	50	2508
2014	Internal audit	22	21	43	7	7	0	0	43	14	14
2014	Other services to the public	8	24	30	6	17	15	0	37	27	34
2014	None of the above	8	19	24	25	16	7	1	29	44	160

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	33	19	3	10	3	2	67	13	62
2020	Communications or public affairs	19	34	19	15	9	6	0	55	25	85
2020	Access to information and privacy	55	25	5	11	0	5	0	84	11	19
2020	Security	25	35	15	12	10	2	0	61	23	119
2020	Science and technology	32	44	8	8	8	0	0	76	16	75
2020	Administration and operations	35	37	12	8	5	2	0	74	14	385
2020	Human resources	32	37	12	10	4	5	0	73	15	267
2020	Financial management	25	38	16	12	7	2	1	65	19	209
2020	Procurement	37	34	13	10	5	1	0	72	15	146
2020	Real property	32	41	19	4	2	0	2	74	6	45
2020	Materiel management	34	35	27	4	0	0	0	69	4	26
2020	Information management	31	31	12	16	6	3	0	65	23	113
2020	Information technology	22	33	20	14	8	2	0	57	22	1935
2020	Internal audit	28	34	13	7	7	11	0	70	15	17
2020	Data sciences	30	36	15	7	12	0	0	66	19	26
2020	Policy	17	45	16	19	3	0	0	61	23	54
2020	Project management	35	27	12	13	11	1	0	63	24	241
2020	Other services to the public	27	51	11	4	7	0	0	78	11	25
2020	None of the above	24	33	15	13	12	3	1	59	26	177
2019	Client contact centre	20	32	27	7	14	0	0	52	21	78
2019	Communications or public affairs	29	31	14	17	7	2	0	61	25	86
2019	Access to information and privacy	24	30	37	5	0	5	0	56	5	18
2019	Security	15	32	19	16	16	1	0	48	33	132
2019	Science and technology	20	27	22	16	15	0	0	47	31	69
2019	Administration and operations	31	26	19	14	9	2	0	57	23	310
2019	Human resources	22	32	18	15	8	4	1	57	24	194
2019	Financial management	18	32	20	17	9	4	0	52	27	168
2019	Procurement	27	33	19	12	7	3	0	62	19	99
2019	Real property	29	32	27	9	2	0	0	61	11	43
2019	Materiel management	30	30	17	6	17	0	0	60	23	17
2019	Information management	31	26	16	13	11	4	0	59	25	92
2019	Information technology	17	29	22	18	11	3	0	48	30	1817
2019	Internal audit	21	41	0	15	23	0	0	62	38	12
2019	Data sciences	37	31	4	22	5	0	0	68	27	22
2019	Policy	9	57	8	16	9	0	0	67	25	44
2019	Project management	21	26	17	21	12	3	0	48	34	229
2019	Other services to the public	28	15	14	16	14	13	0	49	34	21
2019	None of the above	19	28	13	22	13	5	1	50	37	147
2018	Client contact centre	8	18	25	16	17	16	0	31	39	48
2018	Communications or public affairs	10	23	18	19	26	3	0	35	46	80
2018	Security	12	28	23	23	13	0	0	40	36	118
2018	Science and technology	12	24	44	6	12	3	0	37	18	33
2018	Administration and operations	21	30	20	15	12	2	0	52	27	239
2018	Human resources	16	26	19	20	16	4	0	43	37	172
2018	Financial management	9	24	23	25	15	3	0	35	41	131
2018	Procurement	23	26	19	8	20	4	0	51	29	69
2018	Real property	23	26	17	22	12	0	0	49	35	37
2018	Materiel management	7	15	42	7	21	7	0	23	31	13
2018	Information management	20	30	24	11	7	9	0	54	19	71
2018	Information technology	13	28	21	20	16	3	0	42	36	1402
2018	Internal audit	21	34	12	11	11	11	0	62	25	18
2018	Data sciences	16	23	32	20	9	0	0	39	29	12
2018	Policy	22	30	8	23	9	9	0	57	35	25
2018	Project management	12	31	18	21	12	6	0	46	35	149
2018	Other services to the public	30	20	13	13	24	0	0	50	37	15
2018	None of the above	21	22	17	16	21	3	0	44	38	86
2017	Client contact centre	24	26	19	20	5	7	0	53	27	75
2017	Communications or public affairs	14	22	26	18	17	3	0	37	36	67
2017	Security	14	27	18	18	19	4	1	43	38	135
2017	Science and technology	7	20	34	16	18	4	1	28	36	73
2017	Administration and operations	21	26	16	19	14	4	0	49	34	311
2017	Human resources	18	33	23	14	8	3	1	54	22	139
2017	Financial management	13	29	24	21	12	1	0	43	33	139
2017	Procurement	20	29	16	17	15	3	0	50	33	98
2017	Real property	4	42	11	28	12	4	0	47	41	25
2017	Materiel management	8	41	8	10	32	0	0	49	43	12
2017	Information management	19	20	18	20	17	7	0	41	40	80
2017	Information technology	10	25	19	22	20	4	0	37	44	1747
2017	Policy	6	53	16	15	11	0	0	58	25	19
2017	Project management	18	24	17	21	17	3	1	43	39	163
2017	Other services to the public	26	34	22	0	18	0	0	60	18	17
2017	None of the above	12	22	22	18	18	8	0	37	39	150
2014	Client contact centre	12	25	25	20	14	3	1	39	35	88
2014	Communications or public affairs	9	25	11	27	24	3	1	36	53	66
2014	Security	7	22	21	22	24	4	0	30	48	139
2014	Science and technology	3	24	24	27	19	3	0	28	47	118
2014	Administration and operations	19	23	16	24	14	3	0	44	40	371
2014	Human resources	7	24	21	26	20	2	0	31	47	163
2014	Financial management	10	31	20	20	16	3	0	42	37	203
2014	Procurement	15	21	14	25	22	2	0	37	48	99
2014	Real property	27	37	5	5	23	4	0	67	28	22
2014	Materiel management	11	28	34	5	22	0	0	39	27	18
2014	Information management	13	28	22	16	19	3	0	42	36	112
2014	Information technology	8	23	20	23	23	4	0	32	47	2509
2014	Internal audit	22	15	42	0	21	0	0	36	21	14
2014	Other services to the public	11	37	17	3	23	9	0	53	29	34
2014	None of the above	11	22	17	23	22	3	2	35	47	161

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	28	11	7	1	3	3	79	9	63
2020	Communications or public affairs	47	27	10	5	2	8	1	82	7	85
2020	Access to information and privacy	63	17	10	0	5	0	5	84	6	18
2020	Security	42	30	14	4	1	8	1	79	6	119
2020	Science and technology	60	15	16	5	3	3	0	76	8	75
2020	Administration and operations	59	22	12	3	1	2	1	83	5	386
2020	Human resources	52	24	14	6	1	2	0	78	8	266
2020	Financial management	46	31	16	5	1	1	0	78	6	209
2020	Procurement	53	27	9	4	2	4	0	84	7	144
2020	Real property	53	18	22	2	0	2	2	74	3	45
2020	Materiel management	45	40	5	11	0	0	0	85	11	26
2020	Information management	56	22	13	3	4	3	0	80	7	112
2020	Information technology	47	27	12	4	2	6	1	81	6	1937
2020	Internal audit	17	62	16	6	0	0	0	79	6	17
2020	Data sciences	51	22	20	3	0	3	0	76	3	26
2020	Policy	51	29	16	0	0	3	0	83	0	55
2020	Project management	50	27	14	6	1	2	0	79	7	242
2020	Other services to the public	63	21	9	0	8	0	0	83	8	24
2020	None of the above	49	23	13	8	2	4	1	75	11	177
2019	Client contact centre	51	22	17	6	3	1	0	74	9	78
2019	Communications or public affairs	47	33	12	4	1	2	0	82	5	86
2019	Access to information and privacy	48	35	5	0	5	0	7	89	5	18
2019	Security	54	22	13	4	2	5	0	80	6	132
2019	Science and technology	49	25	16	3	0	6	1	80	3	69
2019	Administration and operations	57	20	12	7	2	2	1	79	9	313
2019	Human resources	45	26	18	7	0	3	1	73	8	194
2019	Financial management	54	24	14	4	2	2	0	80	6	169
2019	Procurement	49	31	11	5	3	2	0	81	8	99
2019	Real property	55	30	13	0	2	0	0	84	2	43
2019	Materiel management	70	18	0	0	0	0	12	100	0	17
2019	Information management	51	28	6	7	1	5	1	85	8	92
2019	Information technology	48	27	11	4	2	8	1	82	6	1825
2019	Internal audit	43	8	13	15	0	8	13	64	19	12
2019	Data sciences	55	18	18	8	0	0	0	74	8	22
2019	Policy	53	22	12	6	4	2	0	77	10	44
2019	Project management	51	27	11	3	3	5	0	83	6	229
2019	Other services to the public	36	36	11	8	0	8	0	79	9	21
2019	None of the above	55	20	10	3	4	9	0	83	7	146

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	45	16	4	3	1	2	76	8	63
2020	Communications or public affairs	29	38	13	8	10	2	0	69	18	85
2020	Access to information and privacy	70	19	5	6	0	0	0	89	6	19
2020	Security	27	47	16	6	3	2	0	75	9	118
2020	Science and technology	35	37	16	9	3	0	0	72	12	76
2020	Administration and operations	38	42	13	4	1	1	0	82	5	386
2020	Human resources	42	42	8	4	3	2	0	86	6	266
2020	Financial management	32	49	12	3	1	2	0	83	5	208
2020	Procurement	48	34	12	4	1	1	0	82	5	146
2020	Real property	35	42	19	2	0	0	2	79	2	45
2020	Materiel management	36	43	21	0	0	0	0	79	0	26
2020	Information management	36	40	17	4	2	1	0	76	6	113
2020	Information technology	27	41	19	8	3	1	0	70	11	1935
2020	Internal audit	45	42	6	0	7	0	0	87	7	17
2020	Data sciences	30	44	20	6	0	0	0	74	6	26
2020	Policy	39	42	13	3	2	0	0	82	5	55
2020	Project management	40	35	14	5	5	0	0	76	10	243
2020	Other services to the public	26	58	3	4	4	0	4	88	8	25
2020	None of the above	40	35	10	8	4	2	1	77	13	178
2019	Client contact centre	29	35	27	5	3	1	0	65	8	78
2019	Communications or public affairs	38	38	10	9	5	0	0	76	14	85
2019	Access to information and privacy	24	64	12	0	0	0	0	88	0	18
2019	Security	27	37	24	9	3	0	0	64	12	132
2019	Science and technology	18	39	27	9	4	2	0	59	14	68
2019	Administration and operations	37	38	17	4	2	1	0	76	7	312
2019	Human resources	33	42	13	6	3	2	0	77	9	194
2019	Financial management	33	38	20	6	2	1	0	72	8	169
2019	Procurement	37	45	11	2	4	1	0	83	6	98
2019	Real property	38	48	12	0	2	0	0	86	2	43
2019	Materiel management	35	29	24	6	6	0	0	64	11	17
2019	Information management	36	39	12	11	1	0	0	76	12	92
2019	Information technology	24	43	18	10	4	1	0	67	15	1827
2019	Internal audit	29	55	8	8	0	0	0	85	8	12
2019	Data sciences	36	51	9	4	0	0	0	87	4	22
2019	Policy	34	54	4	8	0	0	0	88	8	44
2019	Project management	32	38	16	12	2	1	0	70	14	230
2019	Other services to the public	38	32	7	12	10	0	0	70	22	21
2019	None of the above	30	37	20	5	6	2	0	68	11	147
2018	Client contact centre	19	26	32	8	9	5	0	47	19	46
2018	Communications or public affairs	17	40	17	11	15	0	0	57	26	79
2018	Security	18	50	21	8	4	0	0	67	12	118
2018	Science and technology	15	38	18	15	6	9	0	58	23	33
2018	Administration and operations	23	42	23	8	3	0	0	65	11	239
2018	Human resources	27	47	13	10	3	1	0	75	13	171
2018	Financial management	17	43	20	15	4	1	0	60	19	131
2018	Procurement	26	39	21	7	5	1	0	66	13	70
2018	Real property	14	43	21	19	3	0	0	57	22	38
2018	Materiel management	0	46	25	22	0	7	0	50	24	13
2018	Information management	27	36	21	10	6	0	1	63	16	70
2018	Information technology	17	37	24	14	8	1	0	54	22	1403
2018	Internal audit	43	24	17	11	0	6	0	71	12	18
2018	Data sciences	22	30	32	8	9	0	0	52	17	12
2018	Policy	30	41	11	9	0	9	0	78	10	25
2018	Project management	16	47	22	8	4	3	0	65	13	149
2018	Other services to the public	13	36	32	13	6	0	0	49	19	15
2018	None of the above	22	38	20	16	4	0	0	59	21	88
2017	Client contact centre	28	39	21	7	3	3	0	69	9	75
2017	Communications or public affairs	17	46	19	9	8	1	0	64	17	68
2017	Security	18	36	19	14	10	3	0	56	25	135
2017	Science and technology	11	40	24	12	11	1	1	52	23	73
2017	Administration and operations	24	39	16	14	5	2	0	64	20	311
2017	Human resources	26	46	17	6	1	3	1	75	7	138
2017	Financial management	19	44	21	10	6	1	0	63	16	139
2017	Procurement	22	46	16	9	7	0	0	67	16	98
2017	Real property	15	50	19	8	8	0	0	65	16	25
2017	Materiel management	0	41	42	8	8	0	0	41	17	12
2017	Information management	23	34	21	9	13	0	0	57	22	79
2017	Information technology	14	34	23	16	12	1	0	49	28	1748
2017	Policy	32	26	37	0	5	0	0	57	5	19
2017	Project management	30	32	19	12	5	1	1	64	17	162
2017	Other services to the public	25	38	16	10	12	0	0	62	22	18
2017	None of the above	17	29	34	11	8	1	1	46	19	150
2014	Client contact centre	17	37	25	14	5	1	1	55	19	88
2014	Communications or public affairs	34	36	10	14	6	0	0	70	20	66
2014	Security	19	32	18	15	15	1	0	51	30	139
2014	Science and technology	7	36	22	21	13	1	0	44	34	118
2014	Administration and operations	31	37	14	11	7	1	0	68	18	372
2014	Human resources	12	47	21	13	7	0	0	59	20	163
2014	Financial management	23	42	18	8	7	1	0	66	15	203
2014	Procurement	23	39	16	6	10	6	0	66	17	99
2014	Real property	40	51	0	9	0	0	0	91	9	22
2014	Materiel management	17	33	28	6	6	10	0	56	13	18
2014	Information management	27	39	14	10	10	0	0	66	20	113
2014	Information technology	16	36	21	14	11	2	0	53	25	2510
2014	Internal audit	36	36	15	13	0	0	0	72	13	14
2014	Other services to the public	27	41	24	0	3	6	0	72	3	34
2014	None of the above	19	29	26	17	7	2	1	49	24	161

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	40	24	3	7	4	2	64	11	62
2020	Communications or public affairs	18	30	22	15	13	2	0	49	29	84
2020	Access to information and privacy	50	25	15	11	0	0	0	75	11	19
2020	Security	18	36	24	8	12	2	0	56	20	119
2020	Science and technology	24	41	22	9	4	0	0	65	13	76
2020	Administration and operations	28	37	20	10	4	2	0	66	14	384
2020	Human resources	31	36	13	11	5	3	0	69	17	266
2020	Financial management	22	31	27	13	5	2	0	54	18	208
2020	Procurement	28	38	20	7	5	1	0	67	12	146
2020	Real property	23	31	28	9	4	3	3	56	14	44
2020	Materiel management	19	47	9	12	5	9	0	72	18	25
2020	Information management	24	34	22	16	3	1	0	58	19	111
2020	Information technology	16	37	23	15	7	2	0	54	22	1923
2020	Internal audit	23	34	31	7	6	0	0	57	13	17
2020	Data sciences	20	39	11	19	12	0	0	59	31	26
2020	Policy	13	43	18	20	5	2	0	56	26	55
2020	Project management	25	35	17	13	8	2	0	61	22	241
2020	Other services to the public	12	57	11	12	4	0	4	72	16	25
2020	None of the above	23	32	13	17	11	4	1	57	29	178
2019	Client contact centre	19	39	18	18	3	4	0	60	22	77
2019	Communications or public affairs	14	29	20	20	14	3	0	44	35	86
2019	Access to information and privacy	19	33	34	10	0	5	0	54	10	18
2019	Security	14	29	21	21	14	0	0	44	35	132
2019	Science and technology	12	30	25	18	16	0	0	41	34	68
2019	Administration and operations	21	32	20	17	7	2	0	55	25	310
2019	Human resources	18	35	17	20	7	4	0	55	28	191
2019	Financial management	13	32	19	22	8	6	0	47	32	169
2019	Procurement	27	27	27	9	7	3	0	56	16	98
2019	Real property	16	37	27	17	0	2	0	55	18	40
2019	Materiel management	12	42	18	17	11	0	0	53	28	17
2019	Information management	22	33	20	16	6	3	0	56	23	92
2019	Information technology	12	29	27	21	10	2	0	42	31	1818
2019	Internal audit	8	27	14	30	8	0	13	40	44	12
2019	Data sciences	24	42	15	4	15	0	0	66	19	21
2019	Policy	9	31	12	35	6	6	0	42	44	44
2019	Project management	12	27	23	20	15	2	0	40	36	227
2019	Other services to the public	24	29	22	7	14	3	0	55	22	21
2019	None of the above	12	29	22	22	7	7	0	44	32	146

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	37	10	6	7	4	2	75	15	63
2020	Communications or public affairs	35	28	17	8	1	10	1	71	10	84
2020	Access to information and privacy	40	29	6	5	10	5	5	77	16	19
2020	Security	31	40	13	9	2	2	2	74	12	119
2020	Science and technology	35	41	9	5	4	1	4	80	10	76
2020	Administration and operations	42	35	10	6	3	2	2	80	9	386
2020	Human resources	49	36	5	5	3	2	1	87	8	266
2020	Financial management	39	39	12	5	1	2	1	81	7	209
2020	Procurement	44	30	13	6	6	1	2	76	11	146
2020	Real property	37	34	16	2	0	3	7	80	3	45
2020	Materiel management	48	31	4	9	9	0	0	78	18	26
2020	Information management	47	31	9	7	4	2	0	79	12	113
2020	Information technology	34	36	14	7	4	3	2	74	11	1931
2020	Internal audit	34	48	12	6	0	0	0	82	6	17
2020	Data sciences	50	22	12	9	7	0	0	72	16	26
2020	Policy	32	45	10	3	2	4	3	83	6	55
2020	Project management	45	29	12	5	5	3	2	77	10	243
2020	Other services to the public	24	34	8	16	4	0	14	67	23	25
2020	None of the above	41	29	11	7	5	4	4	75	13	176
2019	Client contact centre	24	38	17	9	6	4	1	66	16	77
2019	Communications or public affairs	41	28	14	11	4	1	0	70	16	86
2019	Access to information and privacy	34	34	27	5	0	0	0	68	5	18
2019	Security	28	41	10	12	6	3	0	71	18	132
2019	Science and technology	30	31	24	10	1	1	1	63	12	69
2019	Administration and operations	39	31	15	8	4	2	1	73	12	312
2019	Human resources	42	32	11	8	2	5	0	79	10	193
2019	Financial management	37	37	12	6	3	3	2	78	10	168
2019	Procurement	43	32	14	3	7	1	0	75	10	99
2019	Real property	51	27	8	7	5	0	2	80	12	43
2019	Materiel management	18	41	35	6	0	0	0	59	6	17
2019	Information management	33	30	14	10	5	6	1	68	17	92
2019	Information technology	29	36	18	8	5	4	1	68	13	1821
2019	Internal audit	44	28	8	8	0	0	13	83	9	12
2019	Data sciences	38	33	19	4	5	0	0	72	9	22
2019	Policy	43	39	0	7	6	4	0	86	14	44
2019	Project management	36	32	13	8	8	3	0	70	17	229
2019	Other services to the public	32	14	19	5	19	11	0	52	26	21
2019	None of the above	34	32	16	7	5	5	1	71	12	146
2018	Client contact centre	19	31	20	8	4	13	4	60	15	47
2018	Communications or public affairs	31	36	14	8	6	5	0	71	14	79
2018	Security	25	36	17	13	5	3	1	64	19	118
2018	Science and technology	29	30	21	3	9	9	0	64	13	33
2018	Administration and operations	36	37	13	7	4	1	1	75	12	236
2018	Human resources	44	34	8	7	3	3	1	82	10	171
2018	Financial management	22	34	20	16	2	4	2	60	19	131
2018	Procurement	38	30	11	6	10	2	3	71	17	70
2018	Real property	36	29	19	8	8	0	0	65	16	38
2018	Materiel management	14	39	24	0	7	15	0	63	9	13
2018	Information management	41	34	11	6	3	4	1	79	9	71
2018	Information technology	26	39	17	9	4	4	1	68	14	1405
2018	Internal audit	27	32	0	17	19	6	0	63	37	18
2018	Data sciences	15	44	11	9	0	22	0	75	11	12
2018	Policy	38	39	8	3	0	11	0	87	4	25
2018	Project management	36	38	13	6	3	4	0	77	9	148
2018	Other services to the public	26	32	13	5	11	6	6	67	18	15
2018	None of the above	31	32	18	5	6	7	1	68	12	88
2017	Client contact centre	29	38	11	14	6	3	0	69	20	75
2017	Communications or public affairs	40	35	3	8	12	2	0	77	20	68
2017	Security	28	39	13	10	4	5	0	71	15	134
2017	Science and technology	12	42	19	8	11	5	3	59	21	73
2017	Administration and operations	36	33	12	9	5	3	1	73	15	311
2017	Human resources	40	39	10	1	5	2	3	83	7	138
2017	Financial management	26	39	18	11	4	1	2	67	15	139
2017	Procurement	29	36	20	4	6	4	1	69	11	98
2017	Real property	19	43	4	19	8	6	0	67	29	25
2017	Materiel management	24	33	17	16	10	0	0	57	26	12
2017	Information management	35	32	11	11	7	3	0	69	19	80
2017	Information technology	27	36	15	10	6	5	1	67	17	1746
2017	Policy	42	31	21	0	0	0	6	78	0	19
2017	Project management	40	26	14	10	3	5	1	71	14	162
2017	Other services to the public	51	33	5	5	5	0	0	84	11	18
2017	None of the above	26	33	20	8	5	4	3	64	14	150
2014	Client contact centre	24	38	14	12	6	5	1	66	19	88
2014	Communications or public affairs	36	35	5	12	11	1	0	72	23	66
2014	Security	23	31	18	15	7	4	1	58	23	138
2014	Science and technology	22	36	15	16	8	2	1	60	24	117
2014	Administration and operations	30	34	11	13	4	5	2	69	19	372
2014	Human resources	29	40	10	8	7	4	1	73	16	163
2014	Financial management	20	34	12	21	8	3	2	56	30	203
2014	Procurement	38	37	8	8	5	4	0	78	13	99
2014	Real property	27	49	9	10	5	0	0	77	14	22
2014	Materiel management	17	49	16	0	6	12	0	76	7	18
2014	Information management	26	38	14	4	14	3	1	66	19	112
2014	Information technology	25	36	16	11	7	5	1	65	19	2507
2014	Internal audit	43	22	21	15	0	0	0	65	15	14
2014	Other services to the public	14	43	18	10	6	9	0	63	18	34
2014	None of the above	21	35	14	13	7	5	5	63	22	161

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	25	16	5	5	0	2	74	10	62
2020	Communications or public affairs	35	34	22	7	1	1	0	69	8	85
2020	Access to information and privacy	65	15	15	0	0	5	0	84	0	19
2020	Security	35	38	21	3	3	1	0	73	6	118
2020	Science and technology	40	42	13	2	0	3	0	84	2	76
2020	Administration and operations	44	35	12	5	2	3	0	81	7	385
2020	Human resources	46	36	9	4	2	2	0	84	7	263
2020	Financial management	40	40	13	5	0	2	0	82	5	209
2020	Procurement	44	30	18	3	3	1	0	76	6	145
2020	Real property	41	36	14	4	0	2	2	81	4	45
2020	Materiel management	39	45	8	5	0	0	4	87	5	26
2020	Information management	53	30	11	3	3	1	0	83	6	113
2020	Information technology	37	38	17	3	2	2	1	76	6	1930
2020	Internal audit	23	58	13	0	7	0	0	81	7	17
2020	Data sciences	47	33	16	0	4	0	0	80	4	26
2020	Policy	38	36	12	7	6	2	0	75	13	55
2020	Project management	47	31	14	2	4	1	0	79	7	240
2020	Other services to the public	49	36	8	0	4	0	4	88	4	25
2020	None of the above	46	26	14	5	5	4	0	75	10	174
2019	Client contact centre	28	42	19	7	4	1	0	70	11	78
2019	Communications or public affairs	39	33	18	6	2	1	0	74	9	85
2019	Access to information and privacy	29	45	27	0	0	0	0	73	0	18
2019	Security	30	36	23	6	4	1	0	67	10	131
2019	Science and technology	30	25	39	3	3	0	0	55	6	69
2019	Administration and operations	41	29	19	7	2	2	0	72	9	312
2019	Human resources	39	34	16	7	2	2	0	74	9	194
2019	Financial management	29	37	19	7	4	3	0	69	11	167
2019	Procurement	36	38	18	3	4	1	0	75	7	99
2019	Real property	45	38	14	2	0	0	0	83	2	42
2019	Materiel management	30	29	30	6	6	0	0	59	11	17
2019	Information management	43	24	20	6	1	4	1	71	8	91
2019	Information technology	31	37	22	4	3	2	0	69	7	1822
2019	Internal audit	21	49	23	8	0	0	0	69	8	12
2019	Data sciences	43	47	10	0	0	0	0	90	0	22
2019	Policy	26	44	8	17	0	4	0	73	18	43
2019	Project management	31	36	18	9	4	2	0	68	14	226
2019	Other services to the public	28	43	5	9	12	3	0	73	22	21
2019	None of the above	33	31	21	6	4	5	1	68	10	147
2018	Client contact centre	25	26	29	6	8	5	0	54	15	47
2018	Communications or public affairs	25	46	19	7	3	0	0	71	10	79
2018	Security	27	36	25	7	3	2	1	65	10	117
2018	Science and technology	27	33	27	0	6	6	0	64	6	32
2018	Administration and operations	35	37	19	4	3	1	0	73	8	237
2018	Human resources	40	35	13	6	4	2	0	77	9	168
2018	Financial management	24	44	19	8	4	1	0	69	12	130
2018	Procurement	34	38	12	7	6	2	0	74	14	69
2018	Real property	38	31	15	14	3	0	0	69	16	38
2018	Materiel management	18	29	39	7	0	7	0	50	8	13
2018	Information management	41	29	25	4	0	0	1	71	4	70
2018	Information technology	29	37	22	7	3	2	0	67	10	1401
2018	Internal audit	32	29	28	6	6	0	0	61	11	18
2018	Data sciences	28	38	25	9	0	0	0	66	9	12
2018	Policy	25	47	12	7	0	9	0	79	8	25
2018	Project management	27	44	16	5	4	4	0	74	10	149
2018	Other services to the public	24	39	19	18	0	0	0	63	18	15
2018	None of the above	27	29	32	8	2	2	0	57	10	88

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	26	19	12	7	13	3	54	23	63
2020	Communications or public affairs	21	24	14	8	10	21	2	59	23	84
2020	Access to information and privacy	10	35	21	9	15	10	0	50	27	19
2020	Security	17	30	24	4	8	13	3	56	15	116
2020	Science and technology	31	35	18	1	3	12	0	75	4	76
2020	Administration and operations	28	25	19	7	7	9	4	62	16	382
2020	Human resources	29	27	14	7	4	13	6	70	13	267
2020	Financial management	27	22	18	12	6	12	2	57	21	209
2020	Procurement	32	20	15	7	9	14	2	62	20	146
2020	Real property	34	19	24	4	2	9	7	63	8	45
2020	Materiel management	33	21	14	8	3	12	9	68	14	26
2020	Information management	32	20	17	7	13	10	1	58	22	112
2020	Information technology	25	25	19	10	8	11	2	57	20	1927
2020	Internal audit	28	13	16	7	14	23	0	52	27	17
2020	Data sciences	35	32	15	11	4	0	3	69	15	26
2020	Policy	11	19	29	17	13	5	5	33	34	55
2020	Project management	31	22	19	7	10	9	3	60	19	241
2020	Other services to the public	23	31	17	15	3	3	8	61	20	25
2020	None of the above	28	20	15	11	14	8	3	55	28	177
2019	Client contact centre	24	23	23	8	9	12	1	54	19	77
2019	Communications or public affairs	22	24	26	12	7	8	0	51	21	86
2019	Access to information and privacy	10	34	33	5	0	5	14	54	6	18
2019	Security	27	16	22	8	12	13	2	50	24	131
2019	Science and technology	17	38	20	9	6	10	1	62	16	69
2019	Administration and operations	27	19	21	9	13	9	2	52	24	310
2019	Human resources	23	26	19	8	13	8	2	55	24	191
2019	Financial management	16	21	18	12	13	16	3	47	31	169
2019	Procurement	29	20	26	9	6	7	2	54	17	97
2019	Real property	28	35	19	7	5	5	2	67	12	43
2019	Materiel management	24	23	24	12	11	6	0	50	24	17
2019	Information management	26	28	18	12	8	7	1	58	22	92
2019	Information technology	19	26	22	11	10	11	1	52	23	1820
2019	Internal audit	0	19	30	7	15	15	13	27	31	12
2019	Data sciences	31	18	10	13	4	23	0	64	23	22
2019	Policy	17	30	11	16	12	11	4	55	33	44
2019	Project management	19	26	21	10	11	10	3	52	24	228
2019	Other services to the public	16	19	26	0	18	21	0	45	23	20
2019	None of the above	27	19	15	12	11	14	1	54	28	147
2018	Client contact centre	10	13	25	10	16	21	5	31	35	47
2018	Communications or public affairs	10	22	23	17	17	10	1	36	38	79
2018	Security	13	24	27	8	17	10	2	42	28	117
2018	Science and technology	15	24	35	6	15	6	0	41	22	33
2018	Administration and operations	24	22	16	13	13	8	3	52	30	239
2018	Human resources	19	30	14	10	14	8	4	57	28	169
2018	Financial management	9	21	25	15	10	15	4	37	31	130
2018	Procurement	25	24	18	10	12	11	0	55	24	70
2018	Real property	25	27	19	16	3	11	0	58	21	38
2018	Materiel management	22	39	7	0	17	15	0	71	20	13
2018	Information management	25	18	24	7	11	14	1	50	21	71
2018	Information technology	16	23	23	13	10	13	2	46	27	1402
2018	Internal audit	11	26	22	5	12	24	0	49	22	18
2018	Data sciences	23	23	15	14	9	16	0	55	27	12
2018	Policy	18	19	11	18	8	22	3	50	35	25
2018	Project management	14	26	21	15	9	12	3	46	29	149
2018	Other services to the public	25	19	26	20	5	6	0	46	26	15
2018	None of the above	20	20	29	8	11	10	2	46	22	88
2017	Client contact centre	26	17	18	10	12	13	3	51	27	75
2017	Communications or public affairs	20	18	19	7	21	9	5	45	33	68
2017	Security	16	25	15	8	16	17	2	51	30	134
2017	Science and technology	5	32	24	13	9	12	4	44	27	73
2017	Administration and operations	21	22	19	9	15	10	4	50	28	311
2017	Human resources	22	20	16	14	14	9	5	49	32	138
2017	Financial management	13	15	26	15	19	9	3	32	39	139
2017	Procurement	20	34	17	7	14	7	0	59	23	97
2017	Real property	8	20	24	12	7	26	4	39	27	25
2017	Materiel management	8	33	17	0	26	17	0	49	31	12
2017	Information management	23	14	29	3	18	9	4	42	24	79
2017	Information technology	15	22	21	14	13	13	2	44	31	1745
2017	Policy	15	16	11	21	10	21	6	43	43	19
2017	Project management	22	21	20	9	12	12	4	52	25	162
2017	Other services to the public	22	45	10	5	5	12	0	76	12	18
2017	None of the above	16	19	23	14	9	14	5	43	29	150
2014	Client contact centre	7	20	29	14	13	15	2	32	32	88
2014	Communications or public affairs	18	12	12	21	19	17	0	36	49	66
2014	Security	9	15	25	17	18	14	2	28	42	139
2014	Science and technology	9	21	18	16	23	8	4	34	45	117
2014	Administration and operations	16	22	20	14	15	9	5	44	34	372
2014	Human resources	8	21	24	15	16	11	4	35	37	163
2014	Financial management	11	20	19	16	13	15	7	39	37	203
2014	Procurement	16	19	22	13	18	8	4	40	35	99
2014	Real property	27	32	14	19	0	5	4	64	21	22
2014	Materiel management	12	21	40	5	6	12	5	39	13	18
2014	Information management	20	18	14	19	20	7	3	42	42	113
2014	Information technology	12	23	20	14	15	14	2	42	34	2509
2014	Internal audit	22	7	22	6	7	29	7	46	20	14
2014	Other services to the public	11	15	27	8	21	11	6	32	36	34
2014	None of the above	16	20	22	11	14	13	4	43	30	161

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	38	16	1	6	6	2	74	8	62
2020	Communications or public affairs	29	26	25	6	3	11	0	62	10	85
2020	Access to information and privacy	55	34	6	0	0	5	0	94	0	19
2020	Security	24	40	18	9	7	2	0	65	16	119
2020	Science and technology	36	44	12	4	1	1	1	82	5	76
2020	Administration and operations	41	33	15	5	4	2	0	76	9	385
2020	Human resources	39	34	14	6	2	5	0	77	9	266
2020	Financial management	37	33	17	6	4	2	1	72	11	207
2020	Procurement	39	26	18	7	8	3	0	67	15	146
2020	Real property	35	38	9	7	5	3	3	78	13	44
2020	Materiel management	52	19	8	8	5	8	0	78	14	26
2020	Information management	35	29	21	8	5	3	0	65	13	113
2020	Information technology	29	34	17	10	7	2	0	65	17	1925
2020	Internal audit	35	46	7	6	6	0	0	82	11	17
2020	Data sciences	35	42	11	12	0	0	0	78	12	26
2020	Policy	20	48	14	9	9	0	0	68	18	55
2020	Project management	39	28	14	8	10	2	0	68	18	240
2020	Other services to the public	31	26	27	0	12	0	4	60	12	25
2020	None of the above	36	29	13	10	9	3	0	67	20	178
2019	Client contact centre	27	31	19	9	9	4	0	61	19	77
2019	Communications or public affairs	27	45	12	9	6	1	0	73	15	86
2019	Access to information and privacy	24	45	32	0	0	0	0	68	0	18
2019	Security	25	34	17	12	12	1	0	59	24	132
2019	Science and technology	22	27	29	10	7	4	1	51	18	69
2019	Administration and operations	33	33	16	10	7	1	0	66	17	311
2019	Human resources	30	39	11	12	5	3	0	71	17	191
2019	Financial management	33	38	14	5	8	3	0	72	13	169
2019	Procurement	41	30	15	6	7	1	0	72	13	99
2019	Real property	38	37	16	9	0	0	0	75	9	43
2019	Materiel management	24	23	30	6	17	0	0	47	23	17
2019	Information management	40	23	20	10	4	2	0	65	15	92
2019	Information technology	23	32	22	12	9	2	0	56	21	1821
2019	Internal audit	15	70	0	15	0	0	0	85	15	12
2019	Data sciences	30	37	18	9	5	0	0	68	14	22
2019	Policy	30	34	10	11	8	6	0	69	20	44
2019	Project management	26	29	20	15	8	2	0	57	23	228
2019	Other services to the public	21	32	18	0	17	11	0	60	20	21
2019	None of the above	26	27	15	12	15	3	0	56	29	147
2018	Client contact centre	14	29	23	16	13	6	0	45	31	48
2018	Communications or public affairs	13	42	19	8	14	4	0	58	22	80
2018	Security	24	24	23	16	12	1	0	48	28	118
2018	Science and technology	14	36	27	6	18	0	0	50	24	33
2018	Administration and operations	28	25	19	14	11	2	1	55	26	239
2018	Human resources	19	32	18	16	11	3	1	53	28	171
2018	Financial management	15	43	18	10	10	4	1	60	21	131
2018	Procurement	25	29	17	16	9	4	0	56	26	69
2018	Real property	27	28	27	13	4	0	0	55	17	38
2018	Materiel management	18	29	7	18	21	7	0	50	42	13
2018	Information management	23	33	22	4	14	4	0	58	19	69
2018	Information technology	16	31	21	16	14	3	0	48	31	1403
2018	Internal audit	34	50	11	5	0	0	0	84	5	18
2018	Data sciences	22	40	23	14	0	0	0	62	14	12
2018	Policy	20	33	17	13	7	11	0	59	21	25
2018	Project management	19	35	18	17	7	3	0	56	25	148
2018	Other services to the public	26	43	5	13	13	0	0	69	26	15
2018	None of the above	17	35	18	11	16	2	0	53	28	88
2017	Client contact centre	25	23	26	11	8	4	2	51	21	75
2017	Communications or public affairs	27	27	18	10	13	4	0	57	25	68
2017	Security	28	29	13	16	11	4	1	59	28	134
2017	Science and technology	17	27	27	15	12	1	0	45	28	72
2017	Administration and operations	29	32	17	11	6	4	1	64	18	310
2017	Human resources	27	38	14	10	5	5	1	69	16	138
2017	Financial management	21	34	22	11	9	3	0	57	20	138
2017	Procurement	28	36	10	16	9	1	0	65	25	98
2017	Real property	15	41	16	8	12	8	0	62	21	25
2017	Materiel management	24	0	33	8	26	8	0	27	37	12
2017	Information management	21	21	19	17	16	4	1	45	35	80
2017	Information technology	14	27	22	17	17	3	0	42	36	1749
2017	Policy	11	48	5	15	16	5	0	62	32	19
2017	Project management	20	29	21	13	13	2	0	51	27	163
2017	Other services to the public	12	40	21	11	17	0	0	51	28	18
2017	None of the above	17	23	22	13	18	7	1	44	33	150
2014	Client contact centre	14	29	19	23	10	5	2	46	34	88
2014	Communications or public affairs	15	40	9	17	14	3	1	58	33	65
2014	Security	9	25	19	17	26	3	0	36	44	139
2014	Science and technology	5	19	26	17	30	2	2	25	49	117
2014	Administration and operations	20	28	14	17	14	6	1	51	33	371
2014	Human resources	13	30	25	20	10	3	0	44	30	163
2014	Financial management	12	37	16	18	14	2	0	51	33	203
2014	Procurement	20	31	14	14	17	3	1	53	32	99
2014	Real property	31	41	23	0	4	0	0	72	4	22
2014	Materiel management	22	28	11	22	12	6	0	53	35	18
2014	Information management	18	24	17	20	18	3	0	44	39	113
2014	Information technology	9	20	20	22	24	3	0	31	48	2509
2014	Internal audit	44	36	21	0	0	0	0	79	0	14
2014	Other services to the public	19	12	32	13	18	6	0	33	33	34
2014	None of the above	13	23	19	22	17	4	2	38	41	161

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	30	18	10	14	0	2	57	25	63
2020	Communications or public affairs	19	31	23	10	3	9	5	58	16	85
2020	Access to information and privacy	55	25	11	4	5	0	0	80	9	19
2020	Security	25	29	10	14	16	2	3	58	32	119
2020	Science and technology	30	37	13	11	5	1	3	70	16	76
2020	Administration and operations	35	27	13	11	8	3	2	66	20	385
2020	Human resources	37	28	12	8	7	4	3	71	16	267
2020	Financial management	34	28	14	12	8	2	3	65	21	208
2020	Procurement	35	24	14	10	13	3	2	62	24	146
2020	Real property	27	36	18	7	9	0	2	65	17	45
2020	Materiel management	38	31	10	12	9	0	0	69	21	26
2020	Information management	34	26	11	10	15	2	1	62	27	112
2020	Information technology	26	27	14	14	16	2	1	54	31	1933
2020	Internal audit	53	25	16	0	6	0	0	78	6	17
2020	Data sciences	48	30	6	7	9	0	0	78	16	26
2020	Policy	10	44	13	14	15	2	2	56	30	55
2020	Project management	33	24	14	10	16	2	1	59	27	243
2020	Other services to the public	20	19	18	19	12	7	4	45	34	25
2020	None of the above	30	20	12	15	17	3	3	53	34	178
2019	Client contact centre	24	28	22	12	11	4	0	54	23	76
2019	Communications or public affairs	31	32	11	10	15	1	0	64	25	86
2019	Access to information and privacy	34	37	20	5	0	5	0	74	5	18
2019	Security	30	22	15	13	16	1	3	55	29	132
2019	Science and technology	27	23	19	15	12	0	4	52	28	69
2019	Administration and operations	28	28	15	11	14	3	2	58	26	313
2019	Human resources	35	26	16	10	9	2	2	64	20	192
2019	Financial management	29	29	15	11	9	5	2	62	22	169
2019	Procurement	36	28	15	9	11	1	1	64	21	99
2019	Real property	43	18	21	9	5	2	2	64	14	43
2019	Materiel management	12	29	24	12	23	0	0	40	35	17
2019	Information management	33	21	13	17	10	3	3	57	29	91
2019	Information technology	22	30	16	13	16	2	1	53	31	1824
2019	Internal audit	23	35	27	8	8	0	0	58	15	12
2019	Data sciences	32	39	8	4	12	5	0	75	17	22
2019	Policy	31	30	4	16	15	4	0	63	32	44
2019	Project management	25	26	15	14	18	1	2	52	32	230
2019	Other services to the public	16	40	19	8	13	0	3	58	22	21
2019	None of the above	27	23	11	12	20	3	4	54	35	147
2018	Client contact centre	16	10	22	18	27	6	2	28	49	48
2018	Communications or public affairs	20	30	17	13	18	2	0	51	32	80
2018	Security	22	26	16	16	19	1	0	49	35	117
2018	Science and technology	9	35	12	21	18	6	0	47	41	33
2018	Administration and operations	25	22	16	15	19	1	2	48	36	239
2018	Human resources	17	33	13	19	15	2	2	52	35	171
2018	Financial management	18	28	14	16	19	2	3	49	37	130
2018	Procurement	30	24	19	10	15	0	1	55	25	70
2018	Real property	14	44	19	16	7	0	0	58	23	38
2018	Materiel management	25	15	7	25	14	7	7	46	46	13
2018	Information management	24	26	23	6	13	4	3	55	21	71
2018	Information technology	18	28	16	15	20	2	1	48	36	1405
2018	Internal audit	27	46	6	11	5	6	0	77	17	18
2018	Data sciences	34	25	6	34	0	0	0	60	34	12
2018	Policy	27	32	8	14	8	11	0	66	25	25
2018	Project management	14	32	18	13	19	2	2	47	33	149
2018	Other services to the public	39	36	12	7	6	0	0	75	13	15
2018	None of the above	19	28	13	10	23	2	4	50	36	88
2017	Client contact centre	23	25	14	21	11	3	4	52	34	74
2017	Communications or public affairs	30	19	9	10	26	5	2	52	39	67
2017	Security	24	25	11	17	20	2	1	50	39	134
2017	Science and technology	13	31	24	7	21	1	3	46	29	73
2017	Administration and operations	23	30	14	13	14	3	2	56	29	311
2017	Human resources	23	32	13	14	10	6	2	60	26	139
2017	Financial management	18	29	14	13	23	1	2	48	37	138
2017	Procurement	31	25	18	11	15	0	0	56	26	98
2017	Real property	23	36	14	16	11	0	0	59	27	25
2017	Materiel management	24	17	17	16	17	8	0	45	37	12
2017	Information management	21	18	16	11	30	2	3	40	43	80
2017	Information technology	16	25	15	17	23	2	1	43	41	1747
2017	Policy	17	36	16	15	11	5	0	56	27	19
2017	Project management	22	25	15	16	19	2	1	49	36	163
2017	Other services to the public	22	16	28	11	17	0	5	41	29	18
2017	None of the above	20	17	15	11	27	6	3	41	42	150
2014	Client contact centre	12	15	17	22	23	8	2	30	50	88
2014	Communications or public affairs	15	15	8	17	40	4	1	32	60	66
2014	Security	14	17	14	16	33	4	1	33	52	139
2014	Science and technology	7	15	13	31	31	1	3	22	64	118
2014	Administration and operations	14	21	12	19	25	6	3	38	48	371
2014	Human resources	13	23	17	22	22	1	2	37	46	163
2014	Financial management	15	21	15	20	20	5	3	39	44	203
2014	Procurement	13	18	12	15	33	6	2	34	52	99
2014	Real property	27	32	23	5	9	0	4	62	14	22
2014	Materiel management	17	29	16	16	17	6	0	48	35	18
2014	Information management	14	13	15	23	31	2	2	29	56	113
2014	Information technology	9	21	17	18	31	3	1	32	51	2511
2014	Internal audit	37	22	20	7	14	0	0	59	21	14
2014	Other services to the public	8	19	26	12	29	3	3	29	44	34
2014	None of the above	11	18	17	18	28	5	2	32	50	161

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	20	8	2	5	0	11	83	8	63
2020	Communications or public affairs	46	22	10	12	3	1	6	73	17	85
2020	Access to information and privacy	61	20	14	5	0	0	0	81	5	19
2020	Security	53	27	10	3	6	0	2	81	9	119
2020	Science and technology	57	27	5	6	4	0	0	85	10	76
2020	Administration and operations	56	22	10	4	1	0	7	84	6	386
2020	Human resources	55	19	14	6	3	0	3	76	10	267
2020	Financial management	56	22	10	6	2	1	3	82	8	208
2020	Procurement	53	22	14	5	1	1	4	79	6	146
2020	Real property	63	11	15	4	2	2	2	78	6	45
2020	Materiel management	53	36	8	4	0	0	0	89	4	26
2020	Information management	60	24	6	2	5	0	3	86	8	113
2020	Information technology	55	25	12	3	2	1	3	82	6	1935
2020	Internal audit	46	11	25	6	6	0	6	61	12	17
2020	Data sciences	54	15	15	13	0	0	3	72	13	26
2020	Policy	47	25	21	2	5	0	0	72	7	55
2020	Project management	55	20	14	5	3	1	2	78	8	243
2020	Other services to the public	56	25	7	8	4	0	0	81	12	25
2020	None of the above	52	23	9	8	3	1	5	78	12	178
2019	Client contact centre	61	24	8	4	0	1	1	88	4	78
2019	Communications or public affairs	51	25	14	5	3	0	2	78	8	85
2019	Access to information and privacy	48	30	12	0	0	0	10	87	0	18
2019	Security	57	27	7	3	1	1	4	88	5	132
2019	Science and technology	55	22	10	4	4	0	4	81	9	69
2019	Administration and operations	58	20	11	4	2	1	6	83	6	312
2019	Human resources	54	21	8	4	6	2	5	80	11	193
2019	Financial management	55	22	10	6	2	1	3	81	9	168
2019	Procurement	61	21	10	4	3	0	1	83	7	98
2019	Real property	57	22	11	0	2	0	7	86	2	43
2019	Materiel management	70	17	7	6	0	0	0	87	6	17
2019	Information management	53	21	15	2	3	1	4	79	5	92
2019	Information technology	56	24	11	3	2	1	4	84	5	1822
2019	Internal audit	71	14	15	0	0	0	0	85	0	12
2019	Data sciences	62	21	4	4	4	0	5	87	9	22
2019	Policy	46	29	21	4	0	0	0	75	4	44
2019	Project management	53	27	9	4	2	1	3	84	7	229
2019	Other services to the public	51	21	6	10	0	0	13	82	11	21
2019	None of the above	60	13	14	4	3	2	4	79	7	147

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	19	15	8	2	2	9	73	11	63
2020	Communications or public affairs	60	15	13	3	2	1	5	80	6	85
2020	Access to information and privacy	70	30	0	0	0	0	0	100	0	19
2020	Security	54	21	14	6	2	1	2	77	8	116
2020	Science and technology	62	20	8	4	3	1	3	85	7	76
2020	Administration and operations	59	21	9	4	2	1	4	84	6	386
2020	Human resources	61	21	7	6	2	0	3	84	8	268
2020	Financial management	59	25	8	2	1	2	2	88	4	207
2020	Procurement	54	24	10	2	4	1	5	83	7	146
2020	Real property	53	23	9	9	0	2	2	81	10	45
2020	Materiel management	65	12	24	0	0	0	0	76	0	26
2020	Information management	56	16	13	6	5	0	3	74	12	113
2020	Information technology	53	22	14	5	3	1	2	78	8	1930
2020	Internal audit	64	24	13	0	0	0	0	87	0	17
2020	Data sciences	53	23	15	4	0	0	4	80	4	26
2020	Policy	49	23	14	10	3	0	0	72	14	55
2020	Project management	56	22	11	6	2	1	2	80	8	241
2020	Other services to the public	52	27	13	0	7	0	0	80	7	25
2020	None of the above	52	24	12	5	4	1	2	78	9	177
2019	Client contact centre	40	24	20	7	4	4	1	68	11	77
2019	Communications or public affairs	51	31	6	5	1	2	4	87	6	84
2019	Access to information and privacy	45	29	12	5	0	5	5	81	5	18
2019	Security	50	18	14	5	6	2	5	73	12	132
2019	Science and technology	43	18	23	10	1	3	1	64	12	68
2019	Administration and operations	51	18	14	5	5	0	6	75	11	313
2019	Human resources	50	23	12	4	5	2	4	78	9	194
2019	Financial management	60	19	9	5	3	1	4	82	9	168
2019	Procurement	64	18	9	4	3	2	0	84	7	98
2019	Real property	63	16	9	5	0	0	7	85	5	43
2019	Materiel management	58	23	13	0	0	6	0	87	0	17
2019	Information management	45	26	14	5	1	5	4	78	7	91
2019	Information technology	44	26	15	7	4	1	3	73	11	1819
2019	Internal audit	59	21	13	8	0	0	0	79	8	12
2019	Data sciences	45	27	13	4	0	5	5	81	4	22
2019	Policy	54	20	20	4	2	0	0	74	6	44
2019	Project management	48	20	15	8	3	2	5	72	12	230
2019	Other services to the public	47	7	21	14	0	6	5	60	16	21
2019	None of the above	50	19	13	6	4	4	5	76	10	145

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	8	5	4	3	5	12	86	8	63
2020	Communications or public affairs	79	8	4	0	0	1	8	95	0	85
2020	Access to information and privacy	75	5	10	5	0	5	0	85	5	19
2020	Security	77	10	5	2	2	2	3	91	4	119
2020	Science and technology	77	14	5	3	1	0	0	91	4	75
2020	Administration and operations	76	8	3	2	2	3	6	92	5	383
2020	Human resources	81	6	3	0	2	4	4	94	3	266
2020	Financial management	75	8	3	3	2	5	4	91	6	207
2020	Procurement	75	8	4	2	1	3	7	92	3	145
2020	Real property	74	4	15	0	2	2	2	82	3	45
2020	Materiel management	81	16	4	0	0	0	0	96	0	26
2020	Information management	77	10	5	2	2	0	4	91	4	112
2020	Information technology	74	8	6	2	3	4	3	88	5	1928
2020	Internal audit	86	0	7	0	0	0	7	93	0	17
2020	Data sciences	79	7	3	0	0	7	3	97	0	26
2020	Policy	74	7	4	5	2	9	0	89	7	55
2020	Project management	72	8	6	5	5	3	2	84	10	241
2020	Other services to the public	84	9	0	0	4	3	0	96	4	25
2020	None of the above	69	9	6	3	4	4	5	86	8	177
2019	Client contact centre	70	7	5	8	3	4	4	83	11	75
2019	Communications or public affairs	85	4	2	1	1	3	3	95	2	84
2019	Access to information and privacy	44	5	16	0	0	16	19	75	0	17
2019	Security	77	8	2	2	3	6	4	93	5	131
2019	Science and technology	69	10	6	4	3	4	3	86	8	68
2019	Administration and operations	75	8	5	3	2	2	5	89	6	308
2019	Human resources	77	6	4	2	3	2	6	90	5	191
2019	Financial management	75	8	3	2	2	6	4	92	5	168
2019	Procurement	84	2	4	1	2	5	2	92	3	98
2019	Real property	74	7	7	0	0	5	7	92	0	42
2019	Materiel management	70	18	0	0	6	6	0	94	6	17
2019	Information management	76	10	3	1	1	2	7	94	2	91
2019	Information technology	75	8	4	2	3	5	4	91	5	1819
2019	Internal audit	86	0	0	8	0	0	7	92	8	12
2019	Data sciences	72	9	0	0	0	14	5	100	0	22
2019	Policy	83	2	0	6	2	5	2	91	9	43
2019	Project management	69	9	5	4	5	3	4	85	10	229
2019	Other services to the public	78	6	0	0	8	3	5	91	9	21
2019	None of the above	73	6	6	4	2	4	6	87	6	147

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	10	7	1	0	6	13	90	2	63
2020	Communications or public affairs	75	9	2	0	0	1	12	97	0	85
2020	Access to information and privacy	70	10	10	5	0	0	5	85	5	19
2020	Security	73	12	8	1	2	2	3	89	2	119
2020	Science and technology	74	17	4	2	1	3	0	93	3	76
2020	Administration and operations	70	14	3	2	0	1	10	94	2	384
2020	Human resources	74	10	4	1	1	1	7	93	2	265
2020	Financial management	75	7	4	2	1	2	9	92	4	207
2020	Procurement	78	8	4	2	1	1	7	93	3	146
2020	Real property	78	9	3	3	3	3	3	92	5	44
2020	Materiel management	72	8	8	8	0	0	4	84	8	26
2020	Information management	75	11	4	1	5	1	4	90	6	112
2020	Information technology	76	9	4	1	1	2	7	94	2	1931
2020	Internal audit	76	13	6	0	0	0	6	94	0	17
2020	Data sciences	67	7	9	0	0	0	16	89	0	26
2020	Policy	72	11	4	2	5	2	5	89	7	55
2020	Project management	82	7	4	1	1	1	4	94	2	242
2020	Other services to the public	70	14	17	0	0	0	0	83	0	25
2020	None of the above	72	8	4	1	2	2	10	92	4	178
2019	Client contact centre	69	7	10	5	0	5	5	84	5	78
2019	Communications or public affairs	79	5	1	4	1	1	8	93	5	85
2019	Access to information and privacy	55	12	12	0	0	0	21	85	0	18
2019	Security	79	4	4	0	1	2	10	94	2	132
2019	Science and technology	78	4	7	1	2	3	4	89	4	69
2019	Administration and operations	76	7	4	2	2	2	8	92	4	312
2019	Human resources	76	8	1	1	2	2	11	95	3	194
2019	Financial management	76	8	2	1	3	2	9	94	4	168
2019	Procurement	82	6	3	0	2	4	3	94	2	98
2019	Real property	79	9	5	0	0	0	7	95	0	42
2019	Materiel management	70	6	0	7	0	6	12	92	8	17
2019	Information management	78	6	3	0	0	4	9	96	0	92
2019	Information technology	78	7	4	1	1	2	8	94	2	1815
2019	Internal audit	81	0	0	13	0	0	7	86	14	12
2019	Data sciences	86	0	0	4	0	5	5	96	4	22
2019	Policy	81	6	4	2	0	0	6	93	2	44
2019	Project management	78	5	2	2	0	2	9	95	3	230
2019	Other services to the public	60	6	8	9	4	5	8	76	15	21
2019	None of the above	72	7	3	2	2	4	9	91	5	147

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	39	20	6	6	4	2	65	13	63
2020	Communications or public affairs	25	42	16	6	4	7	0	72	11	85
2020	Access to information and privacy	45	29	6	5	0	15	0	87	6	19
2020	Security	25	47	15	7	2	3	0	75	9	118
2020	Science and technology	24	43	24	5	1	3	0	69	7	75
2020	Administration and operations	34	40	14	5	3	5	0	77	8	386
2020	Human resources	34	44	11	4	3	4	0	82	7	267
2020	Financial management	28	40	18	6	2	6	0	72	9	209
2020	Procurement	35	41	12	5	4	3	0	78	9	145
2020	Real property	37	31	16	11	2	0	2	70	14	45
2020	Materiel management	47	28	4	8	0	8	5	87	9	26
2020	Information management	27	42	13	12	3	4	0	72	15	111
2020	Information technology	25	41	19	7	4	4	0	68	12	1929
2020	Internal audit	28	24	43	5	0	0	0	52	5	17
2020	Data sciences	27	51	12	6	4	0	0	78	11	26
2020	Policy	32	38	16	9	5	0	0	70	14	55
2020	Project management	33	43	11	6	4	4	0	78	10	242
2020	Other services to the public	17	48	12	12	4	3	4	70	17	25
2020	None of the above	28	35	18	7	8	4	1	66	15	177
2019	Client contact centre	21	31	26	9	4	8	1	57	14	78
2019	Communications or public affairs	26	51	10	8	4	2	0	78	12	86
2019	Access to information and privacy	29	28	25	5	0	7	5	65	6	17
2019	Security	25	35	21	8	7	5	0	62	16	132
2019	Science and technology	23	28	29	13	3	4	0	53	17	69
2019	Administration and operations	26	38	20	7	5	3	2	66	12	310
2019	Human resources	29	32	22	10	3	4	0	64	13	194
2019	Financial management	23	42	16	8	3	7	1	70	12	169
2019	Procurement	29	42	13	4	7	4	1	75	11	99
2019	Real property	32	34	25	5	2	2	0	68	7	41
2019	Materiel management	35	23	13	23	6	0	0	58	29	17
2019	Information management	30	35	15	11	3	5	0	69	15	92
2019	Information technology	21	40	21	9	5	3	0	64	15	1825
2019	Internal audit	28	26	15	8	0	23	0	70	10	12
2019	Data sciences	23	54	10	8	5	0	0	77	13	22
2019	Policy	25	51	13	6	2	2	0	78	9	44
2019	Project management	19	36	26	13	4	3	0	56	17	229
2019	Other services to the public	17	43	9	14	8	5	5	66	25	21
2019	None of the above	29	31	21	7	5	5	1	64	13	147
2018	Client contact centre	16	22	39	4	15	4	0	40	19	48
2018	Communications or public affairs	13	34	19	22	8	2	0	49	31	80
2018	Security	23	36	21	10	7	2	0	61	18	118
2018	Science and technology	20	27	36	9	6	3	0	48	15	33
2018	Administration and operations	25	27	24	10	8	4	1	56	19	238
2018	Human resources	20	35	27	7	6	4	0	58	13	171
2018	Financial management	17	36	27	11	7	2	0	54	19	131
2018	Procurement	36	28	18	9	4	4	2	67	14	69
2018	Real property	16	33	30	11	7	3	0	51	18	38
2018	Materiel management	25	14	10	29	7	15	0	46	42	13
2018	Information management	31	34	22	6	3	4	0	68	9	71
2018	Information technology	17	36	25	11	7	4	0	56	19	1403
2018	Internal audit	26	41	11	5	6	11	0	76	12	18
2018	Data sciences	37	44	19	0	0	0	0	81	0	12
2018	Policy	34	40	14	3	0	9	0	81	4	25
2018	Project management	18	44	20	10	4	3	0	64	15	148
2018	Other services to the public	13	45	25	12	6	0	0	58	18	15
2018	None of the above	21	33	21	6	12	6	0	58	19	86
2017	Client contact centre	25	24	31	9	1	8	2	54	11	75
2017	Communications or public affairs	25	36	15	11	10	3	0	62	22	68
2017	Security	20	42	19	7	7	5	0	66	14	133
2017	Science and technology	15	38	23	12	9	4	0	54	22	73
2017	Administration and operations	24	34	24	8	6	3	0	60	15	310
2017	Human resources	25	43	18	6	4	4	1	71	10	139
2017	Financial management	14	34	24	16	7	5	0	51	24	139
2017	Procurement	28	37	23	5	4	3	0	67	9	98
2017	Real property	19	16	41	12	8	4	0	37	20	25
2017	Materiel management	16	32	17	19	0	17	0	58	22	12
2017	Information management	27	33	23	6	7	4	0	63	14	80
2017	Information technology	15	32	26	13	8	6	0	50	23	1748
2017	Policy	23	45	22	0	5	5	0	72	6	19
2017	Project management	25	30	26	11	5	3	0	57	16	163
2017	Other services to the public	12	61	10	5	12	0	0	73	17	18
2017	None of the above	18	23	28	6	14	8	3	46	23	150

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	31	18	0	2	7	2	78	2	62
2020	Communications or public affairs	45	35	13	3	1	2	0	82	5	84
2020	Access to information and privacy	50	29	6	10	5	0	0	79	15	19
2020	Security	39	40	14	4	1	2	0	81	5	118
2020	Science and technology	39	45	11	1	0	4	0	87	1	76
2020	Administration and operations	52	33	10	3	1	1	0	86	4	384
2020	Human resources	54	33	4	6	2	1	0	88	8	262
2020	Financial management	45	38	10	3	0	3	0	86	4	208
2020	Procurement	53	31	9	4	1	2	0	85	6	144
2020	Real property	46	29	20	0	0	2	2	79	0	45
2020	Materiel management	60	27	4	8	0	0	0	88	8	26
2020	Information management	50	30	10	5	3	3	0	82	8	112
2020	Information technology	40	38	13	4	2	3	0	80	6	1923
2020	Internal audit	47	41	13	0	0	0	0	87	0	17
2020	Data sciences	48	36	12	4	0	0	0	84	4	26
2020	Policy	33	38	7	16	5	2	0	72	21	55
2020	Project management	50	29	11	1	5	3	0	83	6	242
2020	Other services to the public	42	44	8	4	0	3	0	88	4	25
2020	None of the above	41	32	11	7	4	5	1	77	12	178
2019	Client contact centre	42	24	18	6	3	6	0	71	10	77
2019	Communications or public affairs	53	30	12	2	1	2	0	85	3	85
2019	Access to information and privacy	36	50	5	0	0	5	5	95	0	18
2019	Security	38	40	13	7	1	1	0	79	8	131
2019	Science and technology	34	35	27	3	0	1	0	70	3	69
2019	Administration and operations	43	32	15	5	4	1	0	76	9	312
2019	Human resources	45	33	13	5	2	2	0	80	7	192
2019	Financial management	45	35	7	7	2	2	0	83	10	168
2019	Procurement	51	30	8	6	2	4	0	83	8	99
2019	Real property	43	50	7	0	0	0	0	93	0	43
2019	Materiel management	35	29	24	0	12	0	0	64	12	17
2019	Information management	49	32	8	5	2	3	0	84	7	92
2019	Information technology	37	38	15	4	2	4	0	78	6	1813
2019	Internal audit	50	21	22	8	0	0	0	70	8	12
2019	Data sciences	51	33	16	0	0	0	0	84	0	21
2019	Policy	41	42	2	8	4	2	0	85	13	44
2019	Project management	39	38	13	5	3	2	0	79	8	230
2019	Other services to the public	52	26	5	10	4	3	0	80	15	21
2019	None of the above	41	25	15	9	3	6	1	71	13	146
2018	Client contact centre	34	35	12	4	2	11	2	79	7	47
2018	Communications or public affairs	37	39	14	10	0	0	0	76	10	80
2018	Security	35	36	17	6	4	2	0	73	10	116
2018	Science and technology	38	33	24	0	0	6	0	75	0	33
2018	Administration and operations	45	34	13	3	3	2	0	81	6	237
2018	Human resources	41	42	11	2	1	3	0	85	3	169
2018	Financial management	39	43	9	3	3	2	0	84	6	129
2018	Procurement	54	28	11	0	3	2	2	85	3	69
2018	Real property	38	50	10	0	3	0	0	88	3	38
2018	Materiel management	32	15	25	0	7	22	0	59	9	13
2018	Information management	43	30	20	0	3	3	1	76	3	71
2018	Information technology	36	35	19	3	2	5	0	75	5	1401
2018	Internal audit	42	30	16	6	6	0	0	72	11	18
2018	Data sciences	49	51	0	0	0	0	0	100	0	12
2018	Policy	31	50	14	3	0	2	0	83	3	25
2018	Project management	35	44	11	6	1	3	0	81	8	147
2018	Other services to the public	31	45	12	7	0	6	0	81	7	15
2018	None of the above	35	32	13	6	1	13	0	76	9	87
2017	Client contact centre	40	37	16	2	0	5	0	81	2	75
2017	Communications or public affairs	36	32	10	12	7	3	0	69	20	68
2017	Security	41	31	15	4	2	5	1	77	7	133
2017	Science and technology	27	46	17	3	0	7	0	79	3	73
2017	Administration and operations	37	41	13	3	2	3	1	81	6	310
2017	Human resources	43	38	9	4	2	3	1	84	6	137
2017	Financial management	27	48	19	4	0	3	0	77	4	139
2017	Procurement	43	40	13	1	3	1	0	83	4	98
2017	Real property	30	55	16	0	0	0	0	84	0	25
2017	Materiel management	32	25	42	0	0	0	0	58	0	12
2017	Information management	35	31	24	1	4	5	0	70	5	80
2017	Information technology	29	39	19	4	3	6	0	73	7	1745
2017	Policy	43	37	11	4	0	5	0	85	4	19
2017	Project management	43	35	12	4	1	5	1	82	5	163
2017	Other services to the public	46	31	5	5	5	7	0	83	12	18
2017	None of the above	32	35	15	4	1	12	0	76	7	150
2014	Client contact centre	28	37	16	3	3	12	0	74	8	88
2014	Communications or public affairs	36	24	14	13	5	8	0	66	19	66
2014	Security	34	32	17	5	2	9	1	73	8	139
2014	Science and technology	26	41	18	5	6	3	0	70	12	118
2014	Administration and operations	41	31	14	5	3	6	1	77	9	372
2014	Human resources	27	38	16	8	6	4	0	68	15	163
2014	Financial management	30	37	19	5	4	6	0	71	9	203
2014	Procurement	44	35	10	5	2	4	0	82	7	99
2014	Real property	32	51	14	0	0	0	4	86	0	22
2014	Materiel management	34	33	22	6	0	5	0	71	6	18
2014	Information management	39	32	11	4	5	9	0	78	10	112
2014	Information technology	33	36	16	4	3	7	0	75	8	2511
2014	Internal audit	50	29	21	0	0	0	0	79	0	14
2014	Other services to the public	30	41	15	3	5	6	0	76	9	34
2014	None of the above	31	31	19	7	2	9	1	69	10	161

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	29	10	3	2	6	2	84	5	63
2020	Communications or public affairs	49	31	11	3	0	6	0	84	4	85
2020	Access to information and privacy	58	26	12	0	0	5	0	88	0	18
2020	Security	35	42	13	4	1	5	2	82	5	118
2020	Science and technology	35	50	7	1	0	7	1	91	1	76
2020	Administration and operations	51	31	11	2	1	4	0	86	3	383
2020	Human resources	52	34	7	2	1	2	1	89	3	266
2020	Financial management	48	33	11	1	0	6	0	86	2	209
2020	Procurement	54	30	6	4	1	4	1	88	5	146
2020	Real property	46	29	20	0	2	0	2	77	3	45
2020	Materiel management	52	24	12	4	5	0	4	79	8	26
2020	Information management	51	25	12	4	3	5	0	81	7	113
2020	Information technology	42	32	15	3	2	6	1	79	5	1930
2020	Internal audit	41	53	6	0	0	0	0	94	0	17
2020	Data sciences	56	25	12	0	4	3	0	84	4	26
2020	Policy	40	34	9	7	3	7	0	80	11	55
2020	Project management	47	29	14	1	4	5	0	80	6	241
2020	Other services to the public	38	39	20	0	0	0	3	80	0	25
2020	None of the above	44	31	9	5	3	6	3	82	9	176
2019	Client contact centre	42	33	16	1	3	4	1	79	4	77
2019	Communications or public affairs	54	27	13	2	1	3	0	84	3	86
2019	Access to information and privacy	43	35	12	0	0	5	5	87	0	18
2019	Security	45	34	12	3	1	6	0	84	4	132
2019	Science and technology	27	43	22	3	1	2	1	73	5	69
2019	Administration and operations	49	31	14	3	1	2	1	82	4	312
2019	Human resources	47	32	12	3	2	4	0	83	5	192
2019	Financial management	47	34	8	4	2	6	0	86	6	169
2019	Procurement	57	23	9	2	2	7	0	86	5	99
2019	Real property	50	43	2	0	0	5	0	98	0	41
2019	Materiel management	35	29	24	0	6	6	0	68	6	17
2019	Information management	51	26	13	6	0	3	1	80	7	92
2019	Information technology	40	32	17	2	2	6	1	77	4	1820
2019	Internal audit	42	37	13	8	0	0	0	79	8	12
2019	Data sciences	53	37	10	0	0	0	0	90	0	22
2019	Policy	53	33	8	2	2	2	0	87	5	44
2019	Project management	37	33	20	3	3	4	0	74	6	230
2019	Other services to the public	61	24	5	5	0	6	0	90	5	21
2019	None of the above	44	24	12	5	3	10	1	77	9	145
2018	Client contact centre	35	21	18	5	4	13	4	68	11	46
2018	Communications or public affairs	32	39	15	3	3	8	0	78	7	80
2018	Security	35	35	17	5	4	4	0	73	9	116
2018	Science and technology	38	27	29	0	3	3	0	67	3	33
2018	Administration and operations	44	25	18	5	2	6	0	74	7	238
2018	Human resources	39	41	12	1	1	5	1	85	2	171
2018	Financial management	36	39	11	4	4	4	2	79	9	131
2018	Procurement	52	29	9	3	3	2	2	85	6	70
2018	Real property	49	39	8	0	4	0	0	88	4	38
2018	Materiel management	17	29	25	7	0	22	0	59	9	13
2018	Information management	44	24	20	5	1	6	0	72	7	70
2018	Information technology	34	32	20	4	2	8	1	71	7	1399
2018	Internal audit	28	43	17	0	0	12	0	81	0	17
2018	Data sciences	34	57	9	0	0	0	0	91	0	12
2018	Policy	38	45	8	7	0	2	0	85	7	25
2018	Project management	32	37	15	8	1	7	0	74	10	147
2018	Other services to the public	33	40	14	0	7	7	0	78	8	14
2018	None of the above	33	28	25	2	1	11	0	68	4	87
2017	Client contact centre	33	29	23	5	1	7	1	67	7	75
2017	Communications or public affairs	41	27	17	5	7	4	0	70	12	68
2017	Security	35	33	15	7	3	6	1	73	11	134
2017	Science and technology	22	43	12	3	5	15	0	77	9	73
2017	Administration and operations	37	31	16	7	2	5	1	73	10	309
2017	Human resources	36	37	13	4	4	6	1	78	8	139
2017	Financial management	30	34	22	8	1	5	0	68	10	139
2017	Procurement	38	38	17	3	4	0	0	76	6	98
2017	Real property	26	39	20	0	0	16	0	77	0	25
2017	Materiel management	41	8	24	10	8	0	8	54	20	12
2017	Information management	34	24	18	7	9	9	0	63	17	80
2017	Information technology	28	31	23	4	3	9	1	66	8	1744
2017	Policy	42	31	27	0	0	0	0	73	0	19
2017	Project management	39	28	18	3	2	7	2	74	5	161
2017	Other services to the public	22	50	11	0	10	7	0	78	11	18
2017	None of the above	27	30	24	4	4	9	3	64	8	150
2014	Client contact centre	27	35	24	3	1	10	0	68	5	88
2014	Communications or public affairs	38	31	17	2	4	8	0	75	7	65
2014	Security	35	27	22	2	1	11	1	70	4	139
2014	Science and technology	27	36	24	5	2	5	1	68	7	118
2014	Administration and operations	36	32	14	4	3	11	1	77	8	372
2014	Human resources	22	38	18	8	6	7	1	66	15	163
2014	Financial management	27	42	12	4	5	9	1	77	9	203
2014	Procurement	45	27	17	2	4	6	0	76	6	99
2014	Real property	32	41	23	0	0	0	4	76	0	22
2014	Materiel management	34	33	27	0	0	6	0	71	0	18
2014	Information management	38	34	13	4	6	6	0	76	10	112
2014	Information technology	33	31	19	3	3	10	1	72	7	2511
2014	Internal audit	50	29	21	0	0	0	0	79	0	14
2014	Other services to the public	24	41	18	3	5	10	0	72	8	34
2014	None of the above	36	27	16	3	7	10	2	71	11	161

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	31	13	5	2	8	2	77	8	63
2020	Communications or public affairs	38	31	13	8	0	9	0	77	9	85
2020	Access to information and privacy	50	30	5	0	0	15	0	94	0	19
2020	Security	37	32	18	0	2	10	2	78	2	119
2020	Science and technology	42	39	11	0	3	5	0	86	3	76
2020	Administration and operations	49	30	10	3	2	5	0	84	5	385
2020	Human resources	48	31	9	2	2	7	1	86	4	266
2020	Financial management	47	26	16	1	0	8	0	80	2	209
2020	Procurement	46	25	12	4	2	8	2	80	7	146
2020	Real property	44	29	18	0	0	7	2	80	0	45
2020	Materiel management	55	30	8	4	0	0	4	88	4	26
2020	Information management	54	29	8	0	1	8	0	90	1	113
2020	Information technology	40	33	16	2	2	7	1	79	4	1932
2020	Internal audit	48	40	13	0	0	0	0	87	0	17
2020	Data sciences	38	34	15	4	0	9	0	79	5	26
2020	Policy	42	27	17	5	2	7	0	74	7	55
2020	Project management	48	23	14	4	2	8	0	78	7	242
2020	Other services to the public	39	38	23	0	0	0	0	77	0	25
2020	None of the above	39	32	15	1	2	8	2	80	3	178

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	24	12	3	8	5	1	76	11	62
2020	Communications or public affairs	51	35	3	4	0	2	5	92	5	85
2020	Access to information and privacy	45	40	0	0	10	5	0	90	10	19
2020	Security	42	30	14	2	3	7	3	79	6	119
2020	Science and technology	48	33	9	2	3	4	1	86	5	75
2020	Administration and operations	57	25	7	5	2	3	2	85	7	383
2020	Human resources	63	21	5	4	2	3	2	87	7	266
2020	Financial management	48	28	10	5	2	5	2	81	8	209
2020	Procurement	54	19	10	6	3	5	2	79	10	146
2020	Real property	53	29	4	0	2	5	7	92	3	45
2020	Materiel management	60	28	4	5	0	4	0	91	5	26
2020	Information management	54	23	10	4	5	3	2	80	9	112
2020	Information technology	47	29	12	3	3	4	2	81	7	1920
2020	Internal audit	46	37	11	7	0	0	0	82	7	17
2020	Data sciences	48	40	0	8	4	0	0	88	12	25
2020	Policy	49	24	13	5	3	3	2	77	9	55
2020	Project management	55	23	10	3	5	2	2	81	9	240
2020	Other services to the public	52	31	12	5	0	0	0	83	5	24
2020	None of the above	52	24	6	6	6	5	2	81	12	176

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	24	11	4	3	0	0	81	8	61
2020	Communications or public affairs	53	32	9	5	2	0	0	84	7	84
2020	Access to information and privacy	65	20	15	0	0	0	0	85	0	19
2020	Security	49	35	10	4	0	1	0	85	4	119
2020	Science and technology	62	34	3	1	0	0	0	96	1	74
2020	Administration and operations	65	27	5	2	1	0	0	92	3	385
2020	Human resources	70	21	4	2	1	0	0	92	4	265
2020	Financial management	60	29	5	4	0	1	0	90	4	209
2020	Procurement	57	29	7	3	3	0	0	87	6	145
2020	Real property	58	30	9	0	0	0	2	90	0	45
2020	Materiel management	72	20	8	0	0	0	0	92	0	26
2020	Information management	58	30	6	3	3	1	0	88	5	113
2020	Information technology	52	33	9	4	2	0	0	85	6	1920
2020	Internal audit	63	31	6	0	0	0	0	94	0	17
2020	Data sciences	67	25	7	0	0	0	0	93	0	26
2020	Policy	59	13	13	11	3	0	0	72	14	54
2020	Project management	64	21	8	4	2	0	0	85	7	243
2020	Other services to the public	60	36	0	0	4	0	0	96	4	23
2020	None of the above	54	28	8	5	4	0	1	83	9	178
2019	Client contact centre	49	29	14	4	2	1	0	79	6	78
2019	Communications or public affairs	58	32	8	0	2	0	0	90	2	86
2019	Access to information and privacy	41	50	5	0	0	0	5	95	0	18
2019	Security	44	38	10	5	3	0	0	82	8	132
2019	Science and technology	34	47	12	7	0	0	0	81	7	68
2019	Administration and operations	55	31	8	2	2	1	1	87	5	313
2019	Human resources	57	29	10	2	2	0	0	86	4	193
2019	Financial management	54	33	8	4	0	1	0	88	4	169
2019	Procurement	61	24	7	5	3	0	0	85	8	100
2019	Real property	54	46	0	0	0	0	0	100	0	43
2019	Materiel management	47	29	18	0	6	0	0	76	6	17
2019	Information management	53	31	9	5	1	1	0	84	6	92
2019	Information technology	45	37	11	4	3	0	0	82	6	1819
2019	Internal audit	77	15	8	0	0	0	0	92	0	12
2019	Data sciences	50	45	5	0	0	0	0	95	0	22
2019	Policy	51	29	4	10	6	0	0	80	16	44
2019	Project management	43	36	15	3	2	1	0	80	5	230
2019	Other services to the public	60	21	0	14	5	0	0	81	19	21
2019	None of the above	53	27	10	7	2	1	1	80	9	146
2018	Client contact centre	36	28	23	2	4	7	0	69	6	47
2018	Communications or public affairs	38	46	6	5	4	0	0	85	9	79
2018	Security	38	40	11	6	4	0	0	78	11	115
2018	Science and technology	35	44	15	3	0	3	0	82	3	33
2018	Administration and operations	52	28	12	4	4	0	0	80	8	239
2018	Human resources	44	39	12	2	3	0	0	83	5	170
2018	Financial management	39	46	10	2	4	0	0	84	6	128
2018	Procurement	58	26	7	4	4	1	0	84	9	70
2018	Real property	46	39	4	8	3	0	0	85	11	38
2018	Materiel management	32	29	24	7	0	7	0	66	8	13
2018	Information management	55	27	11	4	1	1	0	83	6	71
2018	Information technology	40	36	15	5	3	1	0	77	8	1400
2018	Internal audit	38	52	11	0	0	0	0	89	0	18
2018	Data sciences	58	34	8	0	0	0	0	92	0	12
2018	Policy	38	51	10	0	0	0	0	90	0	25
2018	Project management	41	41	9	6	2	1	0	83	8	148
2018	Other services to the public	45	29	19	0	7	0	0	74	7	15
2018	None of the above	41	33	17	5	3	1	0	75	8	87
2017	Client contact centre	41	40	12	6	1	0	0	81	8	75
2017	Communications or public affairs	40	36	10	9	5	1	0	76	13	68
2017	Security	40	39	9	9	3	1	0	79	12	134
2017	Science and technology	30	48	16	4	1	0	0	79	5	73
2017	Administration and operations	46	34	10	6	3	0	0	80	10	310
2017	Human resources	49	34	7	6	3	0	1	84	9	138
2017	Financial management	30	53	11	5	1	0	0	83	6	139
2017	Procurement	40	45	4	7	4	0	0	85	11	98
2017	Real property	49	47	0	0	4	0	0	96	4	25
2017	Materiel management	41	32	17	0	10	0	0	73	10	12
2017	Information management	41	31	16	6	4	2	0	74	10	80
2017	Information technology	30	40	18	8	4	1	0	70	12	1747
2017	Policy	27	57	0	11	0	0	6	89	11	19
2017	Project management	42	33	15	7	2	1	0	76	9	163
2017	Other services to the public	41	37	17	0	5	0	0	78	5	18
2017	None of the above	35	38	14	6	4	3	0	76	10	150
2014	Client contact centre	30	37	23	3	3	4	0	69	7	88
2014	Communications or public affairs	48	23	16	5	9	0	0	71	14	66
2014	Security	37	29	15	14	3	1	1	67	18	139
2014	Science and technology	24	39	21	7	7	2	0	64	14	117
2014	Administration and operations	45	37	9	5	4	1	0	82	9	372
2014	Human resources	36	43	11	7	4	0	0	79	10	162
2014	Financial management	41	37	13	5	3	1	0	79	8	203
2014	Procurement	41	37	12	5	3	2	0	80	8	99
2014	Real property	49	32	14	0	5	0	0	82	5	22
2014	Materiel management	34	49	11	6	0	0	0	83	6	18
2014	Information management	42	30	14	10	3	1	0	72	13	112
2014	Information technology	34	37	15	7	5	1	0	72	13	2510
2014	Internal audit	36	50	13	0	0	0	0	87	0	14
2014	Other services to the public	22	41	30	0	6	0	0	64	6	34
2014	None of the above	32	34	15	9	7	2	1	68	16	161

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	31	12	2	8	0	0	78	10	62
2020	Communications or public affairs	37	38	15	7	2	1	0	75	9	85
2020	Access to information and privacy	55	40	0	0	0	5	0	100	0	19
2020	Security	36	36	11	9	6	2	0	74	15	117
2020	Science and technology	47	42	5	5	1	0	0	88	6	75
2020	Administration and operations	48	31	14	4	3	0	0	79	7	384
2020	Human resources	55	27	8	4	3	2	0	83	8	266
2020	Financial management	45	30	14	5	4	1	0	76	9	207
2020	Procurement	51	29	9	5	5	0	0	80	11	146
2020	Real property	46	31	19	2	0	0	2	79	2	45
2020	Materiel management	47	29	14	9	0	0	0	76	9	26
2020	Information management	46	27	16	4	7	0	0	74	11	112
2020	Information technology	37	32	17	9	5	0	0	69	14	1922
2020	Internal audit	55	32	13	0	0	0	0	87	0	17
2020	Data sciences	47	30	12	12	0	0	0	77	12	26
2020	Policy	39	23	17	16	5	0	0	62	21	55
2020	Project management	49	27	11	6	7	1	0	76	13	242
2020	Other services to the public	55	29	8	5	4	0	0	84	8	24
2020	None of the above	40	26	16	8	9	0	1	66	18	177
2019	Client contact centre	33	36	13	4	10	4	0	72	15	78
2019	Communications or public affairs	42	30	19	6	3	0	0	72	9	86
2019	Access to information and privacy	29	37	12	18	0	0	5	69	19	18
2019	Security	33	30	16	10	10	0	0	64	20	132
2019	Science and technology	28	32	15	13	12	0	0	61	25	69
2019	Administration and operations	40	28	17	9	6	0	0	68	15	311
2019	Human resources	39	30	16	11	4	0	0	69	14	193
2019	Financial management	40	28	17	8	5	1	0	70	14	169
2019	Procurement	49	27	8	8	5	3	0	79	13	100
2019	Real property	47	25	25	2	0	0	0	73	2	43
2019	Materiel management	44	24	26	6	0	0	0	68	6	16
2019	Information management	45	21	16	11	6	1	0	66	17	92
2019	Information technology	29	32	18	12	9	1	0	61	21	1822
2019	Internal audit	54	0	23	23	0	0	0	54	23	12
2019	Data sciences	40	22	19	4	14	0	0	63	18	22
2019	Policy	38	32	12	17	2	0	0	69	19	44
2019	Project management	31	26	22	12	7	1	0	58	20	230
2019	Other services to the public	35	38	3	14	9	0	0	73	24	21
2019	None of the above	38	19	18	9	12	3	1	60	22	146
2018	Client contact centre	18	29	13	13	24	2	0	48	39	47
2018	Communications or public affairs	23	21	18	23	15	1	0	44	38	79
2018	Security	28	27	20	13	11	1	0	56	24	116
2018	Science and technology	26	18	30	12	15	0	0	44	27	33
2018	Administration and operations	36	25	18	10	11	0	0	61	21	239
2018	Human resources	24	33	19	10	11	2	0	58	22	171
2018	Financial management	20	28	25	18	7	2	0	49	25	130
2018	Procurement	36	32	13	11	7	1	0	68	19	70
2018	Real property	22	33	19	18	8	0	0	55	26	38
2018	Materiel management	10	14	46	15	7	7	0	26	24	13
2018	Information management	38	26	20	10	5	1	0	65	15	71
2018	Information technology	25	28	20	13	12	1	0	54	26	1404
2018	Internal audit	16	43	24	11	6	0	0	59	17	18
2018	Data sciences	43	30	0	8	19	0	0	73	27	12
2018	Policy	31	45	20	3	0	0	0	76	3	25
2018	Project management	23	31	21	11	11	4	0	55	23	147
2018	Other services to the public	38	18	26	12	5	0	0	57	17	15
2018	None of the above	31	24	19	9	14	2	0	56	24	86
2017	Client contact centre	28	32	22	8	10	0	0	60	18	75
2017	Communications or public affairs	27	23	18	6	21	5	0	52	29	68
2017	Security	25	28	18	15	15	0	0	52	30	134
2017	Science and technology	14	26	29	18	13	0	0	40	31	72
2017	Administration and operations	26	29	19	15	9	1	0	56	24	309
2017	Human resources	28	32	22	5	10	3	1	62	15	137
2017	Financial management	15	31	22	19	11	1	0	47	31	139
2017	Procurement	27	34	17	13	9	1	0	61	22	98
2017	Real property	11	20	39	22	8	0	0	31	29	25
2017	Materiel management	24	41	8	8	19	0	0	65	27	12
2017	Information management	28	16	24	10	21	1	0	44	31	80
2017	Information technology	15	25	22	17	20	1	0	40	38	1744
2017	Policy	9	32	32	22	5	0	0	41	27	19
2017	Project management	25	25	19	16	15	1	0	50	31	163
2017	Other services to the public	35	22	21	0	22	0	0	57	22	18
2017	None of the above	20	23	23	10	20	3	1	45	32	150
2014	Client contact centre	20	20	29	16	13	0	2	41	30	88
2014	Communications or public affairs	20	20	18	21	20	0	0	40	41	66
2014	Security	15	20	23	20	20	1	1	36	41	139
2014	Science and technology	11	26	28	15	19	0	0	37	35	118
2014	Administration and operations	18	29	20	16	15	0	1	48	32	372
2014	Human resources	11	26	23	22	17	1	0	37	40	163
2014	Financial management	15	25	28	19	12	1	0	40	31	203
2014	Procurement	19	31	15	18	16	1	0	50	34	99
2014	Real property	22	32	23	18	5	0	0	54	23	22
2014	Materiel management	28	22	27	6	17	0	0	50	23	18
2014	Information management	25	26	13	16	19	1	1	51	35	113
2014	Information technology	12	27	23	18	19	1	0	39	38	2510
2014	Internal audit	15	43	28	7	7	0	0	58	14	14
2014	Other services to the public	11	36	35	8	6	3	0	49	15	34
2014	None of the above	19	24	19	18	17	2	0	44	36	161

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	21	24	0	8	0	0	68	8	62
2020	Communications or public affairs	34	45	11	7	2	1	0	79	9	84
2020	Access to information and privacy	60	35	0	0	0	5	0	100	0	19
2020	Security	31	41	12	8	6	2	0	74	14	119
2020	Science and technology	45	40	8	5	1	0	0	85	7	75
2020	Administration and operations	48	33	11	5	3	0	0	81	7	383
2020	Human resources	54	30	8	5	3	0	0	84	8	265
2020	Financial management	46	31	14	3	5	1	0	78	8	208
2020	Procurement	47	28	13	6	5	0	0	76	11	145
2020	Real property	45	38	10	4	0	0	3	86	4	44
2020	Materiel management	47	33	20	0	0	0	0	80	0	26
2020	Information management	43	30	20	3	5	0	0	73	7	112
2020	Information technology	37	33	17	8	5	0	0	69	14	1917
2020	Internal audit	67	14	19	0	0	0	0	81	0	17
2020	Data sciences	43	38	11	9	0	0	0	81	9	26
2020	Policy	39	26	15	14	5	0	0	66	19	54
2020	Project management	49	26	10	8	6	0	0	75	15	240
2020	Other services to the public	53	43	4	0	0	0	0	96	0	23
2020	None of the above	43	25	13	8	10	0	1	68	18	176
2019	Client contact centre	32	39	13	5	9	2	0	72	14	78
2019	Communications or public affairs	33	45	14	5	4	0	0	77	9	86
2019	Access to information and privacy	29	32	19	11	0	5	5	67	12	18
2019	Security	30	31	16	11	11	0	0	62	22	131
2019	Science and technology	23	31	21	17	7	0	0	54	25	69
2019	Administration and operations	39	29	17	10	5	0	0	68	15	310
2019	Human resources	40	31	14	10	5	0	0	71	14	192
2019	Financial management	38	33	16	6	5	1	0	72	11	168
2019	Procurement	48	28	11	7	5	1	0	77	12	99
2019	Real property	46	35	14	5	0	0	0	81	5	42
2019	Materiel management	41	29	13	12	6	0	0	70	17	17
2019	Information management	41	25	17	10	5	1	0	67	16	92
2019	Information technology	28	34	18	13	8	0	0	62	21	1812
2019	Internal audit	54	0	23	23	0	0	0	54	23	12
2019	Data sciences	42	10	24	18	5	0	0	52	24	21
2019	Policy	40	33	4	19	4	0	0	73	23	44
2019	Project management	31	29	19	14	6	1	0	60	20	229
2019	Other services to the public	47	22	5	8	19	0	0	68	27	21
2019	None of the above	36	27	13	10	12	3	1	64	22	144
2018	Client contact centre	14	26	26	9	22	2	0	41	32	47
2018	Communications or public affairs	20	28	15	18	18	1	0	48	36	78
2018	Security	28	31	14	18	10	1	0	59	27	117
2018	Science and technology	31	25	25	6	12	0	0	56	19	31
2018	Administration and operations	37	25	17	12	9	0	0	62	21	239
2018	Human resources	27	38	15	12	8	0	0	65	20	170
2018	Financial management	24	27	23	16	8	1	0	52	24	131
2018	Procurement	42	26	15	10	6	1	0	68	17	70
2018	Real property	23	29	25	15	8	0	0	52	23	37
2018	Materiel management	17	7	39	22	7	7	0	26	31	13
2018	Information management	36	31	20	8	6	0	0	67	13	71
2018	Information technology	23	31	19	15	12	1	0	54	27	1401
2018	Internal audit	26	41	22	6	6	0	0	67	11	18
2018	Data sciences	43	38	11	0	9	0	0	81	9	12
2018	Policy	28	41	24	7	0	0	0	69	7	25
2018	Project management	21	35	17	16	10	2	0	56	27	147
2018	Other services to the public	20	20	25	31	5	0	0	39	36	15
2018	None of the above	29	30	17	10	14	0	0	58	24	87
2017	Client contact centre	29	35	18	12	6	0	0	64	18	75
2017	Communications or public affairs	26	31	12	17	13	1	0	58	30	68
2017	Security	23	30	16	18	13	1	0	53	31	133
2017	Science and technology	13	36	20	16	15	0	0	48	31	73
2017	Administration and operations	26	35	15	14	9	1	0	62	23	310
2017	Human resources	30	30	24	8	5	2	1	62	14	138
2017	Financial management	18	32	24	20	7	0	0	50	26	138
2017	Procurement	30	33	16	11	9	1	0	64	20	98
2017	Real property	12	24	42	15	8	0	0	35	23	25
2017	Materiel management	16	48	8	8	19	0	0	65	27	12
2017	Information management	24	19	26	14	18	0	0	43	31	79
2017	Information technology	14	25	21	19	20	0	0	40	39	1742
2017	Policy	15	36	22	22	5	0	0	52	27	19
2017	Project management	23	25	21	15	16	0	0	48	31	163
2017	Other services to the public	35	22	26	0	17	0	0	57	17	18
2017	None of the above	18	28	22	12	19	1	1	46	31	149
2014	Client contact centre	20	23	29	17	9	0	2	43	27	88
2014	Communications or public affairs	23	28	14	17	18	0	0	52	35	66
2014	Security	17	21	20	21	21	0	0	37	43	139
2014	Science and technology	7	29	27	16	21	0	0	36	37	117
2014	Administration and operations	20	30	19	16	14	0	0	51	31	372
2014	Human resources	11	32	22	21	14	0	0	42	35	162
2014	Financial management	17	31	23	17	11	1	0	48	28	203
2014	Procurement	19	30	17	15	18	1	0	49	33	99
2014	Real property	31	37	14	14	5	0	0	68	18	22
2014	Materiel management	28	28	22	17	5	0	0	56	22	18
2014	Information management	22	29	14	16	19	0	0	51	34	113
2014	Information technology	11	28	21	19	19	0	0	40	39	2511
2014	Internal audit	22	36	28	14	0	0	0	58	14	14
2014	Other services to the public	17	24	36	17	6	0	0	41	23	34
2014	None of the above	20	26	17	19	16	2	0	47	36	161

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	28	28	3	8	0	0	61	11	62
2020	Communications or public affairs	36	22	13	12	7	8	1	65	21	85
2020	Access to information and privacy	60	20	15	0	0	5	0	85	0	19
2020	Security	29	32	16	14	5	3	2	64	20	119
2020	Science and technology	40	28	18	6	5	0	1	70	12	75
2020	Administration and operations	40	24	17	9	5	3	0	67	15	385
2020	Human resources	52	20	12	10	4	2	0	74	14	265
2020	Financial management	45	20	18	11	4	2	0	66	15	209
2020	Procurement	41	26	15	9	7	2	1	69	16	144
2020	Real property	36	39	16	2	0	5	3	80	2	44
2020	Materiel management	43	22	14	9	5	4	4	70	15	26
2020	Information management	43	22	17	8	7	2	0	66	16	113
2020	Information technology	35	25	19	11	7	3	0	61	19	1927
2020	Internal audit	38	32	18	6	0	6	0	75	6	17
2020	Data sciences	37	19	17	15	9	4	0	58	24	26
2020	Policy	32	20	18	16	16	0	0	51	31	55
2020	Project management	45	20	16	8	7	2	1	67	16	243
2020	Other services to the public	35	13	21	12	8	12	0	54	22	24
2020	None of the above	37	22	17	9	12	3	1	60	22	178
2019	Client contact centre	24	24	28	12	8	4	0	50	21	78
2019	Communications or public affairs	28	29	12	18	10	3	0	59	29	86
2019	Access to information and privacy	17	29	17	18	5	10	5	53	27	18
2019	Security	27	32	19	8	12	2	0	60	21	132
2019	Science and technology	20	27	27	12	10	3	0	49	23	68
2019	Administration and operations	34	19	23	11	11	3	0	54	23	313
2019	Human resources	38	21	16	13	8	3	0	61	22	193
2019	Financial management	37	24	14	11	9	5	1	63	22	169
2019	Procurement	39	24	11	10	10	7	0	68	21	100
2019	Real property	43	30	19	5	5	0	0	72	9	43
2019	Materiel management	34	30	19	12	6	0	0	64	17	17
2019	Information management	37	17	27	8	8	3	0	56	17	92
2019	Information technology	28	27	20	13	10	3	0	57	23	1822
2019	Internal audit	40	14	15	8	15	8	0	59	25	12
2019	Data sciences	33	5	20	18	19	4	0	40	39	21
2019	Policy	29	29	13	13	17	0	0	58	29	44
2019	Project management	27	24	21	16	10	2	0	52	27	230
2019	Other services to the public	19	18	34	10	7	8	3	42	20	21
2019	None of the above	35	18	20	10	11	5	1	56	22	145
2018	Client contact centre	21	16	24	10	24	6	0	38	36	48
2018	Communications or public affairs	20	16	18	22	23	1	0	36	46	80
2018	Security	27	24	21	11	15	2	0	52	27	117
2018	Science and technology	23	15	36	9	18	0	0	38	27	33
2018	Administration and operations	33	17	16	17	14	3	0	51	32	239
2018	Human resources	22	28	20	12	14	3	0	52	27	171
2018	Financial management	24	19	22	18	13	4	0	45	32	131
2018	Procurement	42	26	9	11	11	1	0	69	22	70
2018	Real property	33	20	21	15	8	3	0	55	23	38
2018	Materiel management	20	21	22	7	15	15	0	49	25	13
2018	Information management	32	26	22	11	7	1	1	59	18	71
2018	Information technology	22	26	21	15	13	3	0	50	29	1402
2018	Internal audit	26	30	28	11	6	0	0	56	16	18
2018	Data sciences	37	29	15	9	0	11	0	74	10	12
2018	Policy	15	27	24	18	14	2	0	43	32	25
2018	Project management	20	27	22	15	12	2	1	49	28	148
2018	Other services to the public	13	20	26	24	17	0	0	33	41	15
2018	None of the above	22	24	23	4	22	4	1	48	28	87
2017	Client contact centre	32	20	26	4	12	5	1	55	17	75
2017	Communications or public affairs	22	21	18	14	23	3	0	45	37	68
2017	Security	18	25	24	13	18	3	0	44	31	134
2017	Science and technology	8	25	26	19	19	1	1	34	39	73
2017	Administration and operations	24	21	24	12	14	4	1	47	28	310
2017	Human resources	32	26	12	13	11	5	2	62	25	138
2017	Financial management	15	21	27	17	15	4	1	37	34	138
2017	Procurement	34	23	18	16	8	1	0	57	25	98
2017	Real property	15	24	34	8	15	4	0	41	24	25
2017	Materiel management	8	17	32	17	19	8	0	27	39	12
2017	Information management	21	18	21	15	19	5	1	41	36	80
2017	Information technology	16	23	21	16	19	5	1	41	37	1748
2017	Policy	21	10	11	31	27	0	0	31	58	19
2017	Project management	21	20	22	17	17	3	0	42	35	163
2017	Other services to the public	24	11	21	17	17	10	0	38	38	18
2017	None of the above	20	17	25	12	19	8	1	40	33	150
2014	Client contact centre	23	20	21	18	14	4	0	45	33	87
2014	Communications or public affairs	21	15	18	19	23	3	1	38	43	66
2014	Security	16	17	20	17	24	4	1	36	43	139
2014	Science and technology	10	27	22	12	26	3	0	38	39	118
2014	Administration and operations	17	19	24	19	17	4	0	38	37	372
2014	Human resources	13	16	25	15	24	5	2	31	42	163
2014	Financial management	16	25	21	17	18	3	0	42	36	203
2014	Procurement	23	18	15	20	19	5	0	43	41	99
2014	Real property	17	46	14	14	9	0	0	63	23	22
2014	Materiel management	23	28	12	16	11	11	0	57	30	18
2014	Information management	23	18	20	13	20	4	2	43	36	113
2014	Information technology	15	21	22	17	20	5	1	38	39	2509
2014	Internal audit	15	14	37	28	7	0	0	29	35	14
2014	Other services to the public	8	33	29	15	9	6	0	44	25	34
2014	None of the above	22	22	19	16	15	5	1	47	33	161

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	25	41	34	63
2020	Communications or public affairs	28	19	52	85
2020	Access to information and privacy	14	51	35	19
2020	Security	23	32	44	119
2020	Science and technology	13	44	43	75
2020	Administration and operations	34	30	36	386
2020	Human resources	30	36	34	268
2020	Financial management	33	33	34	209
2020	Procurement	27	29	45	145
2020	Real property	27	44	29	45
2020	Materiel management	21	31	48	26
2020	Information management	19	43	38	113
2020	Information technology	22	41	36	1935
2020	Internal audit	11	41	48	17
2020	Data sciences	37	31	32	26
2020	Policy	54	15	31	55
2020	Project management	30	36	35	243
2020	Other services to the public	10	32	58	25
2020	None of the above	30	32	38	178
2019	Client contact centre	13	31	56	78
2019	Communications or public affairs	36	23	41	86
2019	Access to information and privacy	35	27	38	18
2019	Security	32	32	35	132
2019	Science and technology	20	36	43	69
2019	Administration and operations	44	24	32	312
2019	Human resources	33	36	31	194
2019	Financial management	36	31	32	168
2019	Procurement	22	34	44	100
2019	Real property	25	41	34	43
2019	Materiel management	13	29	58	17
2019	Information management	30	35	34	92
2019	Information technology	25	36	40	1828
2019	Internal audit	29	35	36	12
2019	Data sciences	44	34	21	22
2019	Policy	58	19	23	44
2019	Project management	34	26	40	230
2019	Other services to the public	14	28	58	21
2019	None of the above	28	32	40	147
2018	Client contact centre	40	24	36	49
2018	Communications or public affairs	49	19	32	80
2018	Security	30	32	38	119
2018	Science and technology	33	36	32	33
2018	Administration and operations	41	27	32	240
2018	Human resources	40	25	35	171
2018	Financial management	36	29	35	131
2018	Procurement	31	25	44	70
2018	Real property	22	36	42	38
2018	Materiel management	36	49	15	13
2018	Information management	24	42	34	71
2018	Information technology	25	34	41	1406
2018	Internal audit	27	27	46	18
2018	Data sciences	23	47	30	12
2018	Policy	49	16	35	25
2018	Project management	29	31	40	149
2018	Other services to the public	42	40	19	15
2018	None of the above	27	37	36	88
2017	Client contact centre	30	40	30	75
2017	Communications or public affairs	36	27	37	68
2017	Security	27	36	37	134
2017	Science and technology	25	29	47	72
2017	Administration and operations	32	33	36	310
2017	Human resources	32	33	35	139
2017	Financial management	42	23	34	139
2017	Procurement	28	32	40	98
2017	Real property	37	35	28	25
2017	Materiel management	51	32	17	12
2017	Information management	35	30	35	80
2017	Information technology	25	33	42	1748
2017	Policy	65	10	26	19
2017	Project management	37	28	35	163
2017	Other services to the public	30	37	33	18
2017	None of the above	31	31	39	150
2014	Client contact centre	28	31	42	88
2014	Communications or public affairs	48	16	37	66
2014	Security	29	24	47	139
2014	Science and technology	31	31	38	117
2014	Administration and operations	41	23	36	372
2014	Human resources	56	15	29	163
2014	Financial management	47	22	31	203
2014	Procurement	37	32	31	100
2014	Real property	18	41	41	22
2014	Materiel management	5	55	40	18
2014	Information management	33	31	36	112
2014	Information technology	27	32	42	2509
2014	Internal audit	43	29	28	14
2014	Other services to the public	8	56	36	34
2014	None of the above	28	33	39	161

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	20	19	38	6	0	17	15
2020	Communications or public affairs	0	8	61	4	27	0	23
2020	Security	19	26	44	3	0	8	29
2020	Science and technology	40	40	0	0	10	10	10
2020	Administration and operations	12	39	37	1	9	3	132
2020	Human resources	7	43	32	0	10	7	78
2020	Financial management	7	49	38	2	0	4	70
2020	Procurement	15	33	43	0	3	7	40
2020	Real property	25	42	33	0	0	0	12
2020	Information management	10	53	33	0	0	5	21
2020	Information technology	21	38	32	3	1	5	437
2020	Data sciences	20	20	60	0	0	0	10
2020	Policy	0	42	51	4	0	4	30
2020	Project management	16	41	38	0	1	4	73
2020	None of the above	17	25	37	5	5	11	56
2019	Client contact centre	21	30	30	0	0	20	10
2019	Communications or public affairs	6	32	36	7	10	9	30
2019	Security	9	30	35	9	10	7	42
2019	Science and technology	29	29	35	0	0	7	14
2019	Administration and operations	12	29	40	3	11	5	139
2019	Human resources	11	23	46	0	10	10	64
2019	Financial management	6	35	46	0	9	3	61
2019	Procurement	5	38	44	0	0	13	22
2019	Real property	17	28	44	0	11	0	11
2019	Information management	24	27	27	7	11	3	28
2019	Information technology	21	36	34	4	4	3	450
2019	Data sciences	11	20	50	18	0	0	10
2019	Policy	0	22	53	10	12	3	26
2019	Project management	11	36	34	4	9	6	78
2019	None of the above	12	30	46	5	2	4	42
2018	Client contact centre	32	10	58	0	0	0	20
2018	Communications or public affairs	7	13	70	5	0	5	39
2018	Security	14	29	40	5	0	12	35
2018	Science and technology	9	36	55	0	0	0	11
2018	Administration and operations	12	34	44	1	5	4	101
2018	Human resources	6	20	56	2	7	10	74
2018	Financial management	8	26	61	0	2	2	49
2018	Procurement	11	20	59	0	5	5	22
2018	Information management	21	35	28	17	0	0	18
2018	Information technology	19	35	30	6	3	7	346
2018	Policy	0	35	56	0	0	9	14
2018	Project management	20	30	37	7	5	2	45
2018	None of the above	9	26	43	5	13	5	24
2017	Client contact centre	17	40	30	0	13	0	23
2017	Communications or public affairs	9	9	64	10	0	8	24
2017	Security	16	22	57	0	0	5	37
2017	Science and technology	17	6	49	14	9	6	17
2017	Administration and operations	14	27	47	1	7	4	99
2017	Human resources	2	28	56	0	10	4	44
2017	Financial management	2	25	55	3	6	8	59
2017	Procurement	32	21	36	0	7	3	28
2017	Information management	18	25	42	7	7	0	28
2017	Information technology	20	29	37	8	1	5	446
2017	Policy	0	35	57	8	0	0	12
2017	Project management	13	29	40	5	5	8	60
2017	None of the above	30	23	34	2	7	4	46
2014	Client contact centre	13	21	41	8	9999	17	24
2014	Communications or public affairs	6	7	64	13	9999	10	31
2014	Security	12	17	56	5	9999	10	41
2014	Science and technology	11	31	44	11	9999	3	36
2014	Administration and operations	12	21	49	5	9999	12	153
2014	Human resources	4	22	56	5	9999	13	91
2014	Financial management	5	26	55	7	9999	6	95
2014	Procurement	22	14	56	3	9999	5	37
2014	Information management	9	28	44	8	9999	11	36
2014	Information technology	19	26	40	9	9999	6	673
2014	None of the above	22	14	50	0	9999	14	45

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	9	91	63
2020	Communications or public affairs	11	89	85
2020	Access to information and privacy	0	100	19
2020	Security	13	87	119
2020	Administration and operations	10	90	385
2020	Human resources	8	92	267
2020	Financial management	6	94	208
2020	Procurement	15	85	145
2020	Information management	15	85	113
2020	Information technology	7	93	1937
2020	Policy	10	90	55
2020	Project management	12	88	242
2020	None of the above	14	86	178
2019	Client contact centre	9	91	77
2019	Communications or public affairs	12	88	85
2019	Security	8	92	132
2019	Science and technology	10	90	69
2019	Administration and operations	13	87	313
2019	Human resources	11	89	194
2019	Financial management	11	89	169
2019	Information management	11	89	92
2019	Information technology	9	91	1822
2019	Internal audit	0	100	12
2019	Policy	21	79	44
2019	Project management	12	88	230
2019	None of the above	9	91	147
2018	Client contact centre	12	88	49
2018	Communications or public affairs	14	86	79
2018	Security	8	92	119
2018	Administration and operations	10	90	240
2018	Human resources	14	86	169
2018	Financial management	13	87	131
2018	Information management	12	88	70
2018	Information technology	9	91	1400
2018	Project management	14	86	150
2018	None of the above	15	85	88

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	51	49	10
2020	Security	31	69	16
2020	Administration and operations	53	47	40
2020	Human resources	55	45	21
2020	Financial management	58	42	12
2020	Procurement	44	56	22
2020	Information management	35	65	17
2020	Information technology	37	63	146
2020	Project management	28	72	28
2020	None of the above	61	39	25
2019	Administration and operations	48	52	43
2019	Human resources	29	71	21
2019	Financial management	43	57	19
2019	Information technology	46	54	162
2019	Project management	45	55	28
2019	None of the above	38	62	13
2018	Administration and operations	67	33	26
2018	Human resources	34	66	24
2018	Financial management	72	28	17
2018	Information technology	50	50	130
2018	Project management	33	67	19
2018	None of the above	47	53	13

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	61	39	16
2020	Administration and operations	62	38	40
2020	Human resources	72	28	21
2020	Procurement	65	35	22
2020	Information management	70	30	17
2020	Information technology	63	37	146
2020	Project management	73	27	28
2020	None of the above	49	51	25
2019	Administration and operations	55	45	43
2019	Human resources	70	30	21
2019	Financial management	58	42	19
2019	Information technology	52	48	162
2019	Project management	72	28	28
2019	None of the above	61	39	13
2018	Administration and operations	65	35	26
2018	Financial management	54	46	17
2018	Information technology	60	40	130
2018	Project management	67	33	19
2018	None of the above	46	54	13

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Administration and operations	13	87	40
2020	Human resources	0	100	21
2020	Procurement	0	100	22
2020	Information technology	13	87	146
2020	Project management	0	100	28
2019	Security	0	100	10
2019	Financial management	31	69	19
2019	Information management	0	100	11
2019	Information technology	5	95	162
2019	None of the above	0	100	13
2018	Human resources	0	100	24
2018	Financial management	0	100	17
2018	Information technology	9	91	130

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	10
2020	Security	100	16
2020	Administration and operations	100	40
2020	Human resources	100	21
2020	Financial management	100	12
2020	Procurement	100	22
2020	Information management	100	17
2020	Information technology	100	146
2020	Project management	100	28
2019	Communications or public affairs	100	10
2019	Security	100	10
2019	Administration and operations	100	43
2019	Human resources	100	21
2019	Financial management	100	19
2019	Information management	100	11
2019	Information technology	100	162
2019	Policy	100	10
2019	Project management	100	28
2019	None of the above	100	13
2018	Communications or public affairs	100	11
2018	Administration and operations	100	26
2018	Human resources	100	24
2018	Financial management	100	17
2018	Information technology	100	130
2018	Project management	100	19
2018	None of the above	100	13

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Financial management	0	100	12
2020	Procurement	0	100	22
2020	Information management	0	100	17
2020	Information technology	10	90	146
2019	Information technology	15	85	162
2018	Communications or public affairs	0	100	11
2018	Administration and operations	0	100	26
2018	Information technology	16	84	130

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	10
2020	Security	100	16
2020	Administration and operations	100	40
2020	Human resources	100	21
2020	Financial management	100	12
2020	Procurement	100	22
2020	Information management	100	17
2020	Project management	100	28
2020	None of the above	100	25
2019	Security	100	10
2019	Administration and operations	100	43
2019	Financial management	100	19
2019	Policy	100	10
2019	Project management	100	28
2019	None of the above	100	13
2018	Communications or public affairs	100	11
2018	Financial management	100	17

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	12
2020	Information technology	6	94	146
2019	Security	0	100	10
2019	Human resources	0	100	21
2019	Financial management	0	100	19
2019	Information management	0	100	11
2019	Information technology	4	96	162
2019	Policy	0	100	10
2018	Communications or public affairs	0	100	11
2018	Information technology	5	95	130

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	37	63	16
2020	Administration and operations	43	57	40
2020	Human resources	59	41	21
2020	Financial management	42	58	12
2020	Procurement	31	69	22
2020	Information management	47	53	17
2020	Information technology	46	54	146
2020	Project management	43	57	28
2020	None of the above	36	64	25
2019	Communications or public affairs	44	56	10
2019	Administration and operations	43	57	43
2019	Human resources	36	64	21
2019	Financial management	47	53	19
2019	Information technology	47	53	162
2019	Project management	35	65	28
2018	Communications or public affairs	54	46	11
2018	Administration and operations	27	73	26
2018	Human resources	29	71	24
2018	Financial management	40	60	17
2018	Information technology	42	58	130
2018	Project management	52	48	19
2018	None of the above	53	47	13

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	37	63	40
2020	Human resources	54	46	21
2020	Financial management	51	49	12
2020	Procurement	41	59	22
2020	Information management	41	59	17
2020	Information technology	46	54	146
2020	Project management	62	38	28
2020	None of the above	56	44	25
2019	Communications or public affairs	44	56	10
2019	Security	51	49	10
2019	Administration and operations	54	46	43
2019	Human resources	28	72	21
2019	Financial management	48	52	19
2019	Information technology	38	62	162
2019	Project management	48	52	28
2019	None of the above	38	62	13
2018	Communications or public affairs	50	50	11
2018	Administration and operations	45	55	26
2018	Human resources	47	53	24
2018	Information technology	33	67	130
2018	Project management	44	56	19
2018	None of the above	37	63	13

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	48	52	16
2020	Administration and operations	52	48	40
2020	Human resources	50	50	21
2020	Financial management	59	41	12
2020	Procurement	26	74	22
2020	Information management	35	65	17
2020	Information technology	51	49	146
2020	Project management	62	38	28
2020	None of the above	50	50	25
2019	Administration and operations	53	47	43
2019	Human resources	41	59	21
2019	Financial management	38	62	19
2019	Information management	54	46	11
2019	Information technology	41	59	162
2019	Project management	48	52	28
2019	None of the above	59	41	13
2018	Communications or public affairs	58	42	11
2018	Administration and operations	65	35	26
2018	Human resources	57	43	24
2018	Financial management	42	58	17
2018	Information technology	50	50	130
2018	Project management	43	57	19

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	31	69	16
2020	Administration and operations	27	73	40
2020	Human resources	63	37	21
2020	Procurement	56	44	22
2020	Information management	41	59	17
2020	Information technology	43	57	146
2020	Project management	52	48	28
2020	None of the above	42	58	25
2019	Administration and operations	40	60	43
2019	Human resources	38	62	21
2019	Financial management	27	73	19
2019	Information technology	44	56	162
2019	Project management	35	65	28
2018	Administration and operations	39	61	26
2018	Human resources	46	54	24
2018	Information technology	38	62	130
2018	Project management	38	62	19
2018	None of the above	39	61	13

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	22	78	40
2020	Human resources	44	56	21
2020	Procurement	25	75	22
2020	Information technology	33	67	146
2020	Project management	47	53	28
2020	None of the above	41	59	25
2019	Administration and operations	36	64	43
2019	Human resources	26	74	21
2019	Information management	55	45	11
2019	Information technology	29	71	162
2019	Project management	32	68	28
2018	Administration and operations	47	53	26
2018	Human resources	37	63	24
2018	Financial management	36	64	17
2018	Information technology	31	69	130

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	44	56	16
2020	Administration and operations	43	57	40
2020	Human resources	49	51	21
2020	Procurement	53	47	22
2020	Information management	47	53	17
2020	Information technology	54	46	146
2020	Project management	59	41	28
2020	None of the above	35	65	25
2019	Administration and operations	57	43	43
2019	Human resources	51	49	21
2019	Financial management	53	47	19
2019	Information technology	51	49	162
2019	Project management	62	38	28
2019	None of the above	53	47	13
2018	Communications or public affairs	42	58	11
2018	Administration and operations	57	43	26
2018	Human resources	42	58	24
2018	Financial management	34	66	17
2018	Information technology	55	45	130

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	32	68	16
2020	Administration and operations	34	66	40
2020	Human resources	39	61	21
2020	Information management	29	71	17
2020	Information technology	31	69	146
2020	Project management	42	58	28
2019	Administration and operations	18	82	43
2019	Human resources	24	76	21
2019	Financial management	31	69	19
2019	Information management	45	55	11
2019	Information technology	38	62	162
2019	Project management	32	68	28
2018	Administration and operations	32	68	26
2018	Information technology	31	69	130
2018	Project management	38	62	19

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	10
2020	Security	100	16
2020	Administration and operations	100	40
2020	Procurement	100	22
2020	Information management	100	17
2020	Project management	100	28
2020	None of the above	100	25
2019	Communications or public affairs	100	10
2019	Security	100	10
2019	Administration and operations	100	43
2019	Human resources	100	21
2019	Financial management	100	19
2019	Information management	100	11
2019	None of the above	100	13
2018	Communications or public affairs	100	11
2018	Human resources	100	24
2018	Financial management	100	17
2018	Project management	100	19

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Financial management	0	100	12
2020	Information technology	4	96	146
2019	Human resources	0	100	21
2019	Financial management	0	100	19
2019	Information management	0	100	11
2019	Information technology	4	96	162
2019	None of the above	0	100	13
2018	Communications or public affairs	0	100	11
2018	Information technology	9	91	130
2018	None of the above	47	53	13

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	8	92	146
2019	Communications or public affairs	0	100	10
2019	Financial management	0	100	19
2019	Information technology	12	88	162
2018	Administration and operations	0	100	26
2018	Information technology	11	89	130
2018	Project management	0	100	19

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	36	64	16
2020	Administration and operations	33	67	40
2020	Human resources	67	33	21
2020	Financial management	51	49	12
2020	Procurement	42	58	22
2020	Information management	52	48	17
2020	Information technology	52	48	146
2020	Project management	60	40	28
2020	None of the above	31	69	25
2019	Administration and operations	56	44	43
2019	Human resources	37	63	21
2019	Financial management	53	47	19
2019	Information management	45	55	11
2019	Information technology	50	50	162
2019	Project management	59	41	28
2019	None of the above	64	36	13
2018	Administration and operations	63	37	26
2018	Human resources	47	53	24
2018	Financial management	53	47	17
2018	Information technology	52	48	130
2018	Project management	57	43	19

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	17	83	40
2020	Human resources	41	59	21
2020	Information technology	23	77	146
2020	Project management	22	78	28
2020	None of the above	24	76	25
2019	Administration and operations	30	70	43
2019	Human resources	28	72	21
2019	Financial management	32	68	19
2019	Information technology	21	79	162
2019	Project management	17	83	28
2018	Administration and operations	31	69	26
2018	Financial management	40	60	17
2018	Information technology	21	79	130
2018	None of the above	46	54	13

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	31	69	16
2020	Administration and operations	18	82	40
2020	Human resources	24	76	21
2020	Financial management	0	100	12
2020	Information technology	12	88	146
2020	None of the above	26	74	25
2019	Security	0	100	10
2019	Administration and operations	25	75	43
2019	Information technology	13	87	162
2019	Project management	21	79	28
2019	None of the above	0	100	13
2018	Information technology	15	85	130

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	49	51	16
2020	Administration and operations	56	44	40
2020	Human resources	61	39	21
2020	Procurement	43	57	22
2020	Information management	52	48	17
2020	Information technology	47	53	146
2020	Project management	57	43	28
2020	None of the above	69	31	25
2019	Administration and operations	63	37	43
2019	Human resources	57	43	21
2019	Financial management	58	42	19
2019	Information technology	54	46	160
2019	Project management	56	44	28
2019	None of the above	52	48	13
2018	Administration and operations	61	39	26
2018	Human resources	60	40	24
2018	Financial management	62	38	17
2018	Information technology	57	43	130
2018	Project management	76	24	19

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	27	73	40
2020	Human resources	37	63	21
2020	Procurement	35	65	22
2020	Information management	29	71	17
2020	Information technology	28	72	146
2020	Project management	17	83	28
2019	Administration and operations	36	64	43
2019	Financial management	32	68	19
2019	Information technology	28	72	160
2019	Project management	22	78	28
2018	Administration and operations	24	76	26
2018	Information technology	30	70	130
2018	Project management	24	76	19

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Information technology	10	90	146
2019	Administration and operations	15	85	43
2019	Information technology	12	88	160
2018	Human resources	0	100	24
2018	Financial management	0	100	17
2018	Information technology	8	92	130

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Information management	35	65	17
2020	Information technology	12	88	146
2019	Communications or public affairs	0	100	10
2019	Administration and operations	20	80	43
2019	Information technology	15	85	160
2018	Communications or public affairs	0	100	11
2018	Administration and operations	27	73	26
2018	Information technology	19	81	130

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	12	88	40
2020	Human resources	0	100	21
2020	Procurement	0	100	22
2020	Information management	29	71	17
2020	Information technology	7	93	146
2019	Information technology	14	86	160
2018	Communications or public affairs	0	100	11
2018	Human resources	0	100	24
2018	Information technology	7	93	130

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Security	0	100	16
2020	Financial management	0	100	12
2020	Procurement	0	100	22
2020	Information technology	5	95	146
2019	Communications or public affairs	0	100	10
2019	Security	0	100	10
2019	Financial management	0	100	19
2019	Information management	0	100	11
2019	Information technology	6	94	160
2019	None of the above	0	100	13
2018	Financial management	0	100	17
2018	Information technology	6	94	130
2018	None of the above	0	100	13

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Administration and operations	12	88	40
2020	Information technology	13	87	146
2019	Administration and operations	15	85	43
2019	Human resources	0	100	21
2019	Information management	0	100	11
2019	Information technology	16	84	160
2018	Information technology	19	81	130
2018	None of the above	0	100	13

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Administration and operations	13	87	40
2020	Information technology	10	90	146
2020	Project management	26	74	28
2019	Communications or public affairs	0	100	10
2019	Security	0	100	10
2019	Administration and operations	18	82	43
2019	Information technology	13	87	160
2018	Communications or public affairs	0	100	11
2018	Administration and operations	20	80	26
2018	Information technology	14	86	130

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	25	75	40
2020	Procurement	38	62	22
2020	Information technology	30	70	146
2020	Project management	26	74	28
2020	None of the above	24	76	25
2019	Administration and operations	24	76	43
2019	Human resources	24	76	21
2019	Information technology	25	75	160
2019	Project management	34	66	28
2018	Administration and operations	20	80	26
2018	Human resources	28	72	24
2018	Information technology	24	76	130
2018	Project management	0	100	19

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Information technology	11	89	138
2019	Security	0	100	10
2019	Information management	0	100	11
2019	Information technology	11	89	151
2018	Administration and operations	22	78	23
2018	Information technology	7	93	122

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	12
2020	Procurement	31	69	22
2020	Information technology	13	87	138
2019	Security	0	100	10
2019	Financial management	26	74	19
2019	Information technology	16	84	151
2019	None of the above	0	100	13
2018	Administration and operations	22	78	23
2018	Information technology	16	84	122

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	12	88	138
2019	Security	0	100	10
2019	Information technology	12	88	151
2019	None of the above	0	100	13
2018	Communications or public affairs	0	100	10
2018	Information technology	10	90	122
2018	None of the above	0	100	13

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	16
2020	Financial management	0	100	12
2020	Procurement	0	100	22
2020	Information technology	7	93	138
2019	Communications or public affairs	0	100	10
2019	Security	0	100	10
2019	Information technology	6	94	151
2019	None of the above	0	100	13
2018	Communications or public affairs	0	100	10
2018	Information technology	6	94	122

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	12
2020	Information technology	11	89	138
2019	Security	0	100	10
2019	Information technology	11	89	151
2018	Financial management	0	100	17
2018	Information technology	9	91	122

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Procurement	0	100	22
2020	Information technology	7	93	138
2019	Communications or public affairs	0	100	10
2019	Information management	0	100	11
2019	Information technology	6	94	151
2019	None of the above	0	100	13
2018	Financial management	0	100	17
2018	Information technology	7	93	122

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	30	70	16
2020	Information technology	14	86	138
2019	Financial management	27	73	19
2019	Information technology	17	83	151
2018	Administration and operations	25	75	23
2018	Information technology	20	80	122
2018	Project management	30	70	18

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Financial management	0	100	12
2020	Procurement	27	73	22
2020	Information technology	11	89	138
2019	Information technology	15	85	151
2018	Communications or public affairs	0	100	10
2018	Administration and operations	0	100	23
2018	Information technology	14	86	122

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	18	82	138
2019	Communications or public affairs	0	100	10
2019	Financial management	32	68	19
2019	Information technology	14	86	151
2018	Information technology	8	92	122

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	29	71	16
2020	Procurement	37	63	22
2020	Information technology	30	70	138
2019	Financial management	37	63	19
2019	Information management	46	54	11
2019	Information technology	33	67	151
2019	None of the above	37	63	13
2018	Administration and operations	40	60	23
2018	Financial management	33	67	17
2018	Information technology	30	70	122

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	9	91	138
2019	Communications or public affairs	0	100	10
2019	Information technology	11	89	151
2018	Information technology	9	91	122

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	49	51	10
2020	Security	60	40	16
2020	Financial management	42	58	12
2020	Procurement	38	62	22
2020	Information technology	46	54	138
2019	Financial management	48	52	19
2019	Information technology	48	52	151
2019	None of the above	50	50	13
2018	Administration and operations	51	49	23
2018	Human resources	46	54	23
2018	Financial management	71	29	17
2018	Information technology	52	48	122
2018	Project management	35	65	18

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Communications or public affairs	100	10
2020	Financial management	100	12
2020	Procurement	100	22
2019	Communications or public affairs	100	10
2019	Security	100	10
2019	Information management	100	11
2019	None of the above	100	13
2018	Communications or public affairs	100	10
2018	Administration and operations	100	23
2018	Financial management	100	17

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	54	46	16
2020	Financial management	42	58	12
2020	Procurement	41	59	22
2020	Information technology	62	38	138
2019	Communications or public affairs	44	56	10
2019	Financial management	53	47	19
2019	Information technology	49	51	151
2018	Communications or public affairs	49	51	10
2018	Administration and operations	51	49	23
2018	Human resources	61	39	23
2018	Information technology	57	43	122
2018	Project management	45	55	18
2018	None of the above	52	48	13

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	0	100	10
2020	Financial management	0	100	12
2020	Procurement	0	100	22
2019	Communications or public affairs	0	100	10
2019	Information technology	4	96	151
2019	None of the above	0	100	13
2018	Communications or public affairs	0	100	10
2018	Financial management	0	100	17
2018	Information technology	5	95	122
2018	Project management	0	100	18
2018	None of the above	0	100	13

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	9	91	138
2019	Security	0	100	10
2019	Information technology	18	82	151
2018	Communications or public affairs	0	100	10
2018	Financial management	0	100	17
2018	Information technology	15	85	122
2018	Project management	25	75	18

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	14	11	1	0	27	25	73	3	62
2020	Communications or public affairs	15	16	15	7	4	31	11	54	19	85
2020	Access to information and privacy	10	21	19	0	0	35	15	61	0	19
2020	Security	24	15	19	3	3	29	8	61	9	118
2020	Science and technology	30	26	14	2	1	24	3	76	5	76
2020	Administration and operations	26	16	16	3	3	27	8	65	10	385
2020	Human resources	29	15	10	3	2	32	8	74	9	267
2020	Financial management	18	16	15	2	2	33	14	64	8	209
2020	Procurement	26	14	15	4	3	25	13	64	12	145
2020	Real property	27	7	25	2	0	29	11	56	3	45
2020	Materiel management	18	27	5	8	0	31	11	78	14	26
2020	Information management	25	14	15	3	5	30	7	62	14	113
2020	Information technology	22	16	17	4	2	31	8	62	9	1930
2020	Internal audit	27	13	31	0	0	30	0	56	0	17
2020	Data sciences	20	19	25	0	4	19	14	57	6	26
2020	Policy	9	14	28	9	10	26	4	32	28	55
2020	Project management	24	12	20	4	7	25	9	54	16	243
2020	Other services to the public	26	11	28	0	7	18	9	52	9	25
2020	None of the above	19	14	18	8	3	25	12	52	18	178
2019	Client contact centre	28	12	18	4	0	27	11	65	6	78
2019	Communications or public affairs	19	15	21	3	5	30	5	54	13	86
2019	Access to information and privacy	5	6	46	5	5	27	7	16	15	18
2019	Security	21	9	26	3	4	25	11	47	12	131
2019	Science and technology	23	18	26	1	1	21	9	59	4	69
2019	Administration and operations	23	12	21	5	6	21	12	52	17	313
2019	Human resources	23	17	16	3	5	28	9	63	12	193
2019	Financial management	19	12	16	7	2	33	12	57	15	168
2019	Procurement	29	14	17	3	2	20	15	66	8	100
2019	Real property	27	20	30	0	0	16	7	61	0	43
2019	Materiel management	12	17	30	0	11	18	11	41	16	17
2019	Information management	25	13	19	10	4	24	4	53	20	92
2019	Information technology	20	15	20	4	3	29	9	57	11	1824
2019	Internal audit	21	7	15	8	0	37	13	54	15	12
2019	Data sciences	41	18	14	4	0	18	4	76	5	22
2019	Policy	7	25	19	4	6	34	6	52	17	44
2019	Project management	18	16	23	4	4	25	11	53	11	230
2019	Other services to the public	17	13	6	0	13	40	10	61	26	21
2019	None of the above	17	11	23	3	5	29	11	48	14	147
2018	Client contact centre	8	9	29	2	4	39	10	32	12	48
2018	Communications or public affairs	10	12	26	8	5	33	5	36	22	80
2018	Security	16	17	29	3	4	24	8	48	10	118
2018	Science and technology	6	21	32	3	6	21	12	39	13	33
2018	Administration and operations	23	11	26	4	4	25	7	50	12	238
2018	Human resources	21	19	17	7	5	23	8	57	17	170
2018	Financial management	17	15	21	6	4	25	13	50	15	130
2018	Procurement	23	13	19	4	7	24	10	54	17	70
2018	Real property	20	8	32	8	3	23	6	40	15	38
2018	Materiel management	17	29	15	0	0	39	0	76	0	13
2018	Information management	20	14	28	3	4	25	6	49	10	70
2018	Information technology	17	15	23	4	4	31	7	52	12	1400
2018	Internal audit	26	6	17	6	0	46	0	59	10	18
2018	Data sciences	24	21	20	0	9	15	11	61	12	12
2018	Policy	18	7	31	5	3	25	12	39	13	25
2018	Project management	15	12	26	4	4	33	5	45	13	149
2018	Other services to the public	25	26	20	7	0	17	5	66	9	15
2018	None of the above	15	13	21	3	4	36	8	50	14	88
2017	Client contact centre	14	12	24	5	5	29	11	43	17	75
2017	Communications or public affairs	7	18	20	3	8	30	14	45	19	68
2017	Security	15	15	24	5	5	27	8	47	16	135
2017	Science and technology	12	19	21	3	0	29	17	56	5	73
2017	Administration and operations	17	16	20	5	5	28	10	52	16	311
2017	Human resources	25	18	12	4	3	31	8	69	11	139
2017	Financial management	11	17	17	6	7	33	9	48	22	139
2017	Procurement	14	25	23	2	8	24	3	54	14	98
2017	Real property	8	16	19	4	4	42	8	46	16	25
2017	Materiel management	8	24	25	0	19	24	0	42	25	12
2017	Information management	15	15	22	5	6	30	6	47	17	80
2017	Information technology	14	14	22	3	4	33	10	49	13	1747
2017	Policy	5	9	15	0	31	34	6	24	52	19
2017	Project management	14	11	20	4	5	30	16	47	16	162
2017	Other services to the public	41	16	10	0	5	28	0	78	7	18
2017	None of the above	9	10	29	2	5	29	16	35	13	149
2014	Client contact centre	13	15	23	6	5	29	9	45	18	88
2014	Communications or public affairs	7	7	21	3	7	44	10	32	23	66
2014	Security	14	8	25	4	5	33	12	40	16	139
2014	Science and technology	9	15	25	6	9	31	6	37	23	118
2014	Administration and operations	12	15	23	7	5	28	10	44	20	372
2014	Human resources	14	14	24	5	10	23	10	42	23	163
2014	Financial management	8	11	21	4	5	34	16	39	19	202
2014	Procurement	13	18	25	3	4	25	11	49	11	99
2014	Real property	18	0	41	0	9	23	8	27	13	22
2014	Materiel management	22	12	16	6	6	33	6	55	19	18
2014	Information management	15	18	20	4	12	27	5	49	22	113
2014	Information technology	12	14	23	4	4	35	9	46	13	2509
2014	Internal audit	7	20	15	7	7	36	7	49	25	14
2014	Other services to the public	6	21	38	0	6	27	3	38	9	33
2014	None of the above	12	12	23	4	4	34	12	44	14	161

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	27	12	4	0	13	6	79	5	63
2020	Communications or public affairs	26	24	17	9	4	18	1	62	17	84
2020	Access to information and privacy	45	40	5	0	0	10	0	94	0	19
2020	Security	34	30	18	3	2	12	1	74	5	119
2020	Science and technology	45	38	6	1	3	7	0	89	4	76
2020	Administration and operations	43	28	13	2	3	10	1	80	5	385
2020	Human resources	44	25	10	3	2	14	2	82	6	268
2020	Financial management	35	33	13	3	1	13	3	80	5	208
2020	Procurement	41	22	13	6	3	12	3	74	10	145
2020	Real property	50	24	21	0	0	2	3	78	0	44
2020	Materiel management	41	31	8	5	0	8	8	85	5	26
2020	Information management	43	26	9	5	5	11	1	79	11	113
2020	Information technology	37	31	16	3	2	10	1	77	6	1928
2020	Internal audit	28	60	13	0	0	0	0	87	0	17
2020	Data sciences	38	34	25	0	0	3	0	75	0	26
2020	Policy	19	41	18	5	9	5	3	65	15	55
2020	Project management	41	24	14	4	6	9	2	73	11	243
2020	Other services to the public	53	21	12	3	4	4	3	80	7	25
2020	None of the above	38	23	16	7	5	10	2	69	13	178
2019	Client contact centre	36	25	18	5	0	15	1	73	6	78
2019	Communications or public affairs	38	28	18	5	3	8	0	72	8	86
2019	Access to information and privacy	5	31	34	0	0	17	14	51	0	18
2019	Security	34	29	17	3	4	12	1	72	9	132
2019	Science and technology	34	32	22	4	1	5	1	71	6	69
2019	Administration and operations	38	22	19	5	4	10	1	68	10	313
2019	Human resources	39	27	15	2	4	10	2	76	7	194
2019	Financial management	37	27	12	5	1	17	2	79	7	168
2019	Procurement	44	22	22	1	2	10	0	73	3	99
2019	Real property	42	37	14	0	0	5	2	85	0	42
2019	Materiel management	30	23	24	0	11	12	0	60	13	17
2019	Information management	47	18	17	10	1	7	0	70	12	92
2019	Information technology	35	30	17	3	2	12	1	74	6	1825
2019	Internal audit	55	8	23	0	0	14	0	73	0	12
2019	Data sciences	45	30	5	4	0	15	0	89	5	22
2019	Policy	24	40	8	12	4	12	0	72	19	44
2019	Project management	31	30	18	4	3	11	3	71	8	229
2019	Other services to the public	46	21	3	5	8	17	0	81	16	21
2019	None of the above	33	16	24	4	3	19	2	61	9	146
2018	Client contact centre	24	25	24	2	4	19	2	62	7	49
2018	Communications or public affairs	16	36	30	7	1	10	0	58	9	80
2018	Security	26	34	24	3	3	9	0	67	7	119
2018	Science and technology	18	38	24	0	6	12	3	65	7	33
2018	Administration and operations	33	23	23	3	3	13	1	66	7	238
2018	Human resources	31	36	14	4	6	7	2	74	11	170
2018	Financial management	24	31	25	4	4	11	2	62	9	129
2018	Procurement	40	24	17	6	5	8	0	69	12	70
2018	Real property	37	24	18	8	5	8	0	66	15	38
2018	Materiel management	25	29	15	7	0	25	0	71	9	13
2018	Information management	35	20	21	9	3	11	1	63	13	70
2018	Information technology	29	29	22	4	3	12	1	67	7	1402
2018	Internal audit	45	22	17	0	0	16	0	80	0	18
2018	Data sciences	28	48	17	0	0	6	0	82	0	12
2018	Policy	37	39	14	0	0	11	0	85	0	25
2018	Project management	25	33	20	2	4	14	1	69	7	149
2018	Other services to the public	36	26	13	5	7	12	0	72	13	15
2018	None of the above	27	24	20	2	3	21	3	67	7	88
2017	Client contact centre	24	28	20	7	5	17	0	62	14	75
2017	Communications or public affairs	22	29	21	10	5	13	2	59	17	68
2017	Security	24	29	21	4	4	17	1	64	10	135
2017	Science and technology	22	31	20	1	0	23	3	71	2	73
2017	Administration and operations	27	27	20	6	3	16	2	66	10	311
2017	Human resources	30	32	12	7	2	17	1	75	11	138
2017	Financial management	25	31	18	5	5	16	1	67	12	139
2017	Procurement	25	32	20	6	6	11	0	64	13	98
2017	Real property	8	40	19	0	4	30	0	67	6	25
2017	Materiel management	24	16	25	0	19	17	0	48	22	12
2017	Information management	26	22	25	6	1	18	1	60	9	80
2017	Information technology	22	27	23	4	3	18	2	62	9	1747
2017	Policy	20	27	11	6	21	15	0	56	32	19
2017	Project management	26	20	23	4	3	21	4	60	9	163
2017	Other services to the public	46	16	16	0	5	17	0	75	6	18
2017	None of the above	15	21	26	6	4	18	9	51	14	149
2014	Client contact centre	17	26	22	4	7	25	0	57	13	88
2014	Communications or public affairs	14	15	19	11	7	32	1	44	28	66
2014	Security	18	19	27	7	2	25	2	51	12	139
2014	Science and technology	14	28	19	8	9	22	1	54	21	118
2014	Administration and operations	22	20	23	7	3	22	3	56	13	372
2014	Human resources	15	25	22	10	7	18	3	51	21	162
2014	Financial management	13	20	27	5	4	27	3	47	14	203
2014	Procurement	21	32	17	3	5	17	4	68	10	99
2014	Real property	22	27	37	5	4	5	0	52	10	22
2014	Materiel management	17	39	6	0	0	39	0	91	0	18
2014	Information management	23	23	22	4	9	19	1	57	15	113
2014	Information technology	18	25	24	5	3	23	2	58	10	2510
2014	Internal audit	29	35	15	7	7	7	0	69	15	14
2014	Other services to the public	14	42	24	3	8	9	0	61	12	34
2014	None of the above	18	17	27	5	4	25	4	49	13	161

Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	10	90	63
2020	Access to information and privacy	0	100	19
2020	Security	8	92	119
2020	Administration and operations	6	94	385
2020	Human resources	6	94	265
2020	Financial management	6	94	209
2020	Procurement	6	94	144
2020	Materiel management	0	100	26
2020	Information management	6	94	113
2020	Information technology	6	94	1932
2020	Policy	10	90	55
2020	Project management	9	91	243
2020	Other services to the public	0	100	25
2020	None of the above	10	90	178
2019	Client contact centre	6	94	77
2019	Communications or public affairs	9	91	86
2019	Access to information and privacy	0	100	18
2019	Security	5	95	132
2019	Administration and operations	5	95	312
2019	Human resources	7	93	194
2019	Financial management	7	93	169
2019	Procurement	5	95	100
2019	Real property	0	100	43
2019	Information management	8	92	92
2019	Information technology	5	95	1823
2019	Internal audit	0	100	12
2019	Data sciences	0	100	22
2019	Policy	13	87	44
2019	Project management	11	89	229
2019	None of the above	4	96	147
2018	Security	9	91	118
2018	Administration and operations	8	92	238
2018	Human resources	6	94	170
2018	Financial management	12	88	129
2018	Procurement	10	90	69
2018	Materiel management	0	100	13
2018	Information management	9	91	70
2018	Information technology	5	95	1396
2018	Internal audit	0	100	18
2018	Data sciences	0	100	12
2018	Policy	0	100	25
2018	Project management	9	91	150

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	31	69	23
2020	Human resources	61	39	16
2020	Information technology	32	68	111
2020	Project management	29	71	22
2020	None of the above	54	46	17
2019	Administration and operations	38	62	16
2019	Information technology	36	64	94
2019	Project management	27	73	23
2018	Administration and operations	57	43	19
2018	Financial management	42	58	15
2018	Information technology	32	68	68

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	66	34	16
2020	Information technology	68	32	111
2020	None of the above	72	28	17
2019	Information technology	73	27	94
2019	Project management	67	33	23
2018	Administration and operations	64	36	19
2018	Information technology	78	22	68

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Human resources	0	100	16
2020	Information technology	5	95	111
2020	Project management	0	100	22
2019	Human resources	0	100	13
2018	Administration and operations	0	100	19
2018	Human resources	0	100	10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Administration and operations	100	23
2020	Human resources	100	16
2020	Financial management	100	13
2020	Information technology	100	111
2020	Project management	100	22
2019	Administration and operations	100	16
2019	Human resources	100	13
2019	Financial management	100	12
2019	Information technology	100	94
2019	Project management	100	23
2018	Security	100	10
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Information technology	100	68
2018	Project management	100	13

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	11	89	111
2020	Project management	0	100	22
2019	Administration and operations	0	100	16
2019	Information technology	13	87	94
2018	Information technology	9	91	68

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Administration and operations	0	100	23
2020	Human resources	0	100	16
2020	Project management	0	100	22
2019	Administration and operations	0	100	16
2019	Financial management	0	100	12
2019	Information technology	6	94	94
2018	Administration and operations	0	100	19
2018	Financial management	0	100	15

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	16	84	111
2019	Information technology	15	85	94
2018	Administration and operations	0	100	19
2018	Information technology	9	91	68

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	31	69	23
2020	Human resources	36	64	16
2020	Financial management	39	61	13
2020	Information technology	27	73	111
2020	Project management	21	79	22
2019	Administration and operations	32	68	16
2019	Information technology	23	77	93
2018	Financial management	44	56	15
2018	Information technology	14	86	68
2018	Project management	0	100	13

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	36	64	23
2020	Human resources	30	70	16
2020	Information technology	23	77	111
2019	Information technology	25	75	93
2019	Project management	39	61	23
2018	Security	50	50	10
2018	Administration and operations	26	74	19
2018	Financial management	45	55	15
2018	Information technology	23	77	68

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	21	79	23
2020	Information technology	13	87	111
2019	Information technology	13	87	93
2018	Security	0	100	10
2018	Human resources	0	100	10
2018	Information technology	10	90	68

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	23
2020	Financial management	100	13
2019	Administration and operations	100	16
2019	Human resources	100	13
2019	Financial management	100	12
2018	Security	100	10
2018	Human resources	100	10
2018	Financial management	100	15
2018	Project management	100	13

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	22	78	23
2020	Human resources	36	64	16
2020	Information technology	26	74	111
2020	Project management	27	73	22
2019	Administration and operations	32	68	16
2019	Information technology	27	73	93
2019	Project management	32	68	23
2018	Information technology	25	75	68

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	48	52	10
2020	Administration and operations	0	100	23
2020	Information technology	32	68	111
2020	Project management	38	62	22
2020	None of the above	51	49	17
2019	Administration and operations	32	68	16
2019	Information technology	33	67	93
2019	Project management	43	57	23
2018	Security	0	100	10
2018	Administration and operations	26	74	19
2018	Information technology	28	72	68

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Financial management	0	100	13
2020	Information technology	5	95	111
2019	Administration and operations	0	100	16
2019	Financial management	0	100	12
2019	Information technology	8	92	93
2019	Project management	0	100	23
2018	Financial management	0	100	15
2018	Project management	0	100	13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Administration and operations	100	23
2020	Human resources	100	16
2020	Financial management	100	13
2020	Project management	100	22
2019	Administration and operations	100	16
2019	Human resources	100	13
2019	Project management	100	23
2018	Security	100	10
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Financial management	100	15
2018	Information technology	100	68

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	23
2020	Information technology	5	95	111
2019	Administration and operations	0	100	16
2019	Human resources	0	100	13
2019	Information technology	10	90	93
2018	Security	0	100	10
2018	Human resources	0	100	10
2018	Financial management	0	100	15

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	7	93	111
2020	Project management	0	100	22
2019	Information technology	13	87	93
2018	Security	0	100	10
2018	Information technology	13	87	68

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Administration and operations	100	23
2020	Human resources	100	16
2020	Financial management	100	13
2020	Information technology	100	111
2020	Project management	100	22
2019	Administration and operations	100	16
2019	Human resources	100	13
2019	Financial management	100	12
2019	Information technology	100	93
2019	Project management	100	23
2018	Security	100	10
2018	Human resources	100	10
2018	Financial management	100	15
2018	Information technology	100	68
2018	Project management	100	13

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	12	88	111
2019	Financial management	0	100	12
2019	Information technology	22	78	93
2019	Project management	25	75	23
2018	Information technology	23	77	68

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Administration and operations	100	23
2020	Human resources	100	16
2020	Financial management	100	13
2020	Project management	100	22
2020	None of the above	100	17
2019	Administration and operations	100	16
2019	Human resources	100	13
2019	Financial management	100	12
2019	Project management	100	23
2018	Security	100	10
2018	Administration and operations	100	19
2018	Human resources	100	10
2018	Financial management	100	15
2018	Information technology	100	68
2018	Project management	100	13

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Administration and operations	31	69	23
2020	Information technology	27	73	111
2020	Project management	25	75	22
2019	Human resources	41	59	13
2019	Information technology	24	76	93
2019	Project management	20	80	23
2018	Information technology	27	73	68
2018	Project management	38	62	13

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Information technology	33	67	111
2020	Project management	36	64	22
2020	None of the above	42	58	17
2019	Human resources	57	43	13
2019	Financial management	42	58	12
2019	Information technology	26	74	92
2019	Project management	41	59	23
2018	Security	0	100	10
2018	Financial management	68	32	15
2018	Information technology	27	73	68
2018	Project management	38	62	13

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	13	87	111
2019	Information technology	18	82	92
2018	Information technology	18	82	68

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Human resources	0	100	16
2020	Information technology	6	94	111
2019	Administration and operations	0	100	16
2019	Information technology	10	90	92
2018	Security	0	100	10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	23
2020	Financial management	0	100	13
2020	Information technology	10	90	111
2019	Financial management	0	100	12
2019	Information technology	12	88	92
2019	Project management	21	79	23
2018	Information technology	13	87	68

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Human resources	0	100	16
2020	Information technology	5	95	111
2019	Human resources	0	100	13
2019	Financial management	0	100	12
2019	Information technology	8	92	92
2019	Project management	0	100	23
2018	Administration and operations	0	100	19
2018	Financial management	0	100	15
2018	Project management	0	100	13

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Administration and operations	0	100	23
2020	Financial management	0	100	13
2019	Financial management	0	100	12
2019	Information technology	5	95	92
2018	Security	0	100	10
2018	Financial management	0	100	15
2018	Project management	0	100	13

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	23
2020	Financial management	0	100	13
2020	Information technology	7	93	111
2019	Information technology	8	92	92
2018	Security	0	100	10
2018	Administration and operations	0	100	19
2018	Information technology	7	93	68

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	16
2020	Information technology	9	91	111
2019	Information technology	8	92	92
2018	Administration and operations	0	100	19
2018	Financial management	0	100	15
2018	Information technology	7	93	68

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	36	64	16
2020	Financial management	55	45	13
2020	Information technology	51	49	111
2020	Project management	50	50	22
2020	None of the above	43	57	17
2019	Administration and operations	51	49	16
2019	Information technology	56	44	92
2019	Project management	51	49	23
2018	Administration and operations	64	36	19
2018	Information technology	51	49	68

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	23
2018	Financial management	100	15
2018	Information technology	100	66

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	12	88	82
2018	Administration and operations	35	65	17
2018	Financial management	0	100	15
2018	Information technology	15	85	66

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Administration and operations	100	23
2018	Administration and operations	100	17
2018	Financial management	100	15
2018	Project management	100	13

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2019	Financial management	100	11
2019	Information technology	100	82
2018	Financial management	100	15
2018	Information technology	100	66
2018	Project management	100	13

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Financial management	100	13
2019	Financial management	100	11
2018	Administration and operations	100	17
2018	Financial management	100	15
2018	Information technology	100	66

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Financial management	100	13
2019	Financial management	100	11
2018	Financial management	100	15
2018	Project management	100	13

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	14	86	82
2018	Information technology	8	92	66

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2019	Information technology	7	93	82
2018	Information technology	22	78	66

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	10	90	82
2018	Financial management	35	65	15
2018	Information technology	17	83	66
2018	Project management	0	100	13

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	27	73	82
2018	Financial management	55	45	15
2018	Information technology	31	69	66

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2019	Information technology	12	88	82
2018	Administration and operations	0	100	17
2018	Information technology	11	89	66

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	47	53	23
2020	Financial management	61	39	13
2019	Information technology	42	58	82
2018	Administration and operations	34	66	17
2018	Financial management	54	46	15
2018	Information technology	52	48	66
2018	Project management	54	46	13

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Security	100	10
2020	Administration and operations	100	23
2020	Financial management	100	13
2019	Financial management	100	11
2018	Administration and operations	100	17
2018	Financial management	100	15
2018	Project management	100	13

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	49	51	23
2020	Financial management	47	53	13
2019	Information technology	62	38	82
2018	Administration and operations	40	60	17
2018	Information technology	66	34	66
2018	Project management	62	38	13

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	10
2020	Administration and operations	0	100	23
2020	Financial management	0	100	13
2019	Financial management	0	100	11
2019	Information technology	6	94	82
2018	Administration and operations	0	100	17
2018	Financial management	0	100	15
2018	Project management	0	100	13

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	10	90	82
2018	Financial management	0	100	15
2018	Information technology	22	78	66

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	12	12	1	0	36	17	70	3	63
2020	Communications or public affairs	15	13	20	8	0	35	8	51	14	85
2020	Access to information and privacy	10	21	19	0	0	30	20	61	0	19
2020	Security	25	17	16	3	1	32	6	68	5	119
2020	Science and technology	29	32	6	0	3	30	0	87	4	76
2020	Administration and operations	26	16	16	1	2	32	7	68	5	385
2020	Human resources	29	14	12	2	1	34	7	74	6	265
2020	Financial management	19	14	16	2	1	34	14	64	6	207
2020	Procurement	27	14	17	1	2	30	10	67	4	143
2020	Real property	26	9	25	0	0	33	7	58	0	45
2020	Materiel management	30	20	13	0	0	26	11	80	0	26
2020	Information management	26	13	16	3	3	33	6	64	9	113
2020	Information technology	22	16	19	2	2	32	7	63	7	1931
2020	Internal audit	29	19	27	0	0	25	0	64	0	16
2020	Data sciences	28	12	19	4	0	23	14	63	7	26
2020	Policy	9	19	26	7	7	27	5	41	21	55
2020	Project management	25	12	20	3	5	27	8	57	12	242
2020	Other services to the public	20	18	32	0	0	27	4	54	0	25
2020	None of the above	21	15	18	2	4	30	9	60	10	177
2019	Client contact centre	27	13	23	1	1	27	9	61	4	78
2019	Communications or public affairs	23	13	20	2	3	33	5	59	9	86
2019	Access to information and privacy	10	5	34	0	0	32	19	30	0	18
2019	Security	23	12	20	4	3	30	7	57	12	132
2019	Science and technology	21	16	36	0	1	18	9	49	2	69
2019	Administration and operations	27	10	23	3	2	26	9	58	7	313
2019	Human resources	25	17	14	2	4	32	6	68	9	194
2019	Financial management	19	14	16	4	2	37	7	60	11	168
2019	Procurement	27	15	20	2	1	27	8	65	5	100
2019	Real property	29	14	28	0	0	23	7	60	0	43
2019	Materiel management	6	23	30	0	11	18	11	41	16	17
2019	Information management	29	11	18	3	1	33	4	64	7	91
2019	Information technology	21	15	21	2	2	32	7	58	7	1819
2019	Internal audit	40	15	8	0	0	37	0	88	0	12
2019	Data sciences	45	13	14	0	0	18	9	81	0	22
2019	Policy	11	20	18	8	4	33	4	50	20	44
2019	Project management	18	14	28	2	3	26	10	49	8	230
2019	Other services to the public	21	14	6	5	4	40	10	70	17	21
2019	None of the above	17	8	26	3	0	35	11	46	6	147
2018	Client contact centre	10	11	31	4	2	32	10	36	10	49
2018	Communications or public affairs	6	16	35	2	0	38	2	37	4	79
2018	Security	13	16	28	3	6	28	6	43	14	119
2018	Science and technology	12	17	27	3	9	27	6	43	17	33
2018	Administration and operations	22	8	30	3	2	28	7	47	8	238
2018	Human resources	21	24	16	3	3	24	8	67	8	171
2018	Financial management	17	11	27	2	5	27	11	45	11	130
2018	Procurement	22	10	21	4	6	29	8	52	15	70
2018	Real property	20	11	33	3	3	22	8	45	8	38
2018	Materiel management	10	36	15	0	0	39	0	76	0	13
2018	Information management	23	14	24	6	3	25	6	53	12	70
2018	Information technology	18	15	24	2	2	32	6	54	7	1400
2018	Internal audit	22	12	17	0	0	48	0	66	0	17
2018	Data sciences	24	32	29	0	0	15	0	66	0	12
2018	Policy	15	15	30	3	0	25	12	48	5	25
2018	Project management	11	14	26	1	5	36	7	43	11	149
2018	Other services to the public	27	21	28	7	0	18	0	58	9	14
2018	None of the above	16	11	24	1	1	37	10	51	4	86
2017	Client contact centre	13	20	20	4	2	34	7	56	11	75
2017	Communications or public affairs	8	11	21	1	3	46	11	43	9	68
2017	Security	14	14	24	5	1	33	7	48	11	134
2017	Science and technology	9	24	19	1	0	34	13	62	3	73
2017	Administration and operations	17	19	20	2	2	30	10	59	8	310
2017	Human resources	22	17	16	1	2	33	9	67	5	138
2017	Financial management	11	21	16	5	1	39	7	59	12	139
2017	Procurement	21	18	24	3	2	27	5	58	8	97
2017	Real property	12	16	16	7	4	38	8	50	21	25
2017	Materiel management	8	24	25	0	19	24	0	42	25	12
2017	Information management	15	10	29	4	8	30	4	38	18	80
2017	Information technology	14	14	23	2	3	37	8	51	8	1744
2017	Policy	11	5	15	9	6	54	0	35	33	19
2017	Project management	14	10	25	2	2	35	13	45	7	163
2017	Other services to the public	35	21	11	0	5	17	10	78	7	18
2017	None of the above	7	14	26	0	1	37	14	44	3	150
2014	Client contact centre	12	12	22	8	3	33	9	42	20	88
2014	Communications or public affairs	6	1	15	0	4	61	12	27	16	66
2014	Security	13	11	22	3	4	36	12	46	12	139
2014	Science and technology	9	11	28	8	3	34	6	34	19	118
2014	Administration and operations	14	13	22	2	3	36	10	51	9	372
2014	Human resources	10	14	25	3	5	37	6	42	14	163
2014	Financial management	9	14	21	4	3	39	12	45	13	203
2014	Procurement	19	14	20	3	2	34	7	57	9	99
2014	Real property	13	13	32	0	5	28	9	42	7	22
2014	Materiel management	17	23	22	0	5	27	6	59	7	18
2014	Information management	13	13	23	4	5	36	6	45	15	113
2014	Information technology	13	14	23	2	2	38	8	49	7	2509
2014	Internal audit	7	13	15	7	0	51	7	49	16	14
2014	Other services to the public	8	30	30	0	3	29	0	54	4	34
2014	None of the above	9	14	21	4	2	39	12	45	12	161

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	28	15	0	1	19	6	78	2	63
2020	Communications or public affairs	32	28	18	8	0	14	1	70	9	85
2020	Access to information and privacy	45	40	5	0	0	10	0	94	0	19
2020	Security	38	28	18	2	2	12	0	76	4	119
2020	Science and technology	43	40	5	3	3	7	0	89	6	76
2020	Administration and operations	44	29	12	2	1	10	2	82	4	385
2020	Human resources	45	26	9	2	1	14	2	85	4	267
2020	Financial management	37	30	14	1	1	15	2	80	3	209
2020	Procurement	44	21	14	2	2	15	1	78	5	143
2020	Real property	45	30	18	2	0	2	2	78	3	45
2020	Materiel management	48	24	4	5	0	12	8	90	6	26
2020	Information management	45	27	13	2	4	8	1	80	6	113
2020	Information technology	38	30	16	3	2	10	1	77	5	1929
2020	Internal audit	39	41	19	0	0	0	0	81	0	17
2020	Data sciences	42	35	16	0	0	7	0	83	0	26
2020	Policy	27	40	13	3	5	10	2	76	10	55
2020	Project management	40	25	16	3	4	9	3	74	8	243
2020	Other services to the public	48	25	19	0	0	8	0	79	0	25
2020	None of the above	39	27	16	3	3	9	2	75	7	174
2019	Client contact centre	30	23	24	2	0	17	4	67	3	78
2019	Communications or public affairs	41	22	19	2	3	12	1	72	6	86
2019	Access to information and privacy	20	15	24	0	0	27	14	59	0	18
2019	Security	38	23	18	4	2	14	2	71	7	132
2019	Science and technology	31	31	27	0	1	7	3	69	2	69
2019	Administration and operations	42	19	19	4	1	12	2	71	6	311
2019	Human resources	36	30	13	2	3	13	3	78	6	194
2019	Financial management	37	26	11	4	2	19	1	78	7	169
2019	Procurement	43	24	18	3	1	11	0	75	5	100
2019	Real property	43	34	12	0	0	9	2	87	0	43
2019	Materiel management	31	18	26	0	12	12	0	57	14	16
2019	Information management	49	21	13	5	0	12	1	79	6	91
2019	Information technology	36	27	17	2	2	13	2	74	5	1820
2019	Internal audit	51	25	9	0	0	15	0	90	0	11
2019	Data sciences	50	25	14	0	0	10	0	84	0	22
2019	Policy	30	40	12	6	2	10	0	77	9	44
2019	Project management	28	26	22	3	3	15	3	66	7	229
2019	Other services to the public	51	14	4	5	4	23	0	84	11	21
2019	None of the above	33	18	25	4	0	18	2	64	5	147
2018	Client contact centre	23	22	23	4	0	24	4	62	5	49
2018	Communications or public affairs	16	39	25	4	0	16	0	66	4	80
2018	Security	26	29	24	1	5	14	1	65	7	119
2018	Science and technology	21	29	24	6	9	9	3	57	17	33
2018	Administration and operations	35	19	25	2	3	15	1	65	6	239
2018	Human resources	31	39	12	3	3	11	2	80	7	169
2018	Financial management	24	34	20	2	5	15	1	68	8	130
2018	Procurement	37	23	19	7	6	6	2	65	14	69
2018	Real property	37	22	24	4	3	11	0	65	8	38
2018	Materiel management	25	36	15	0	0	25	0	81	0	13
2018	Information management	31	24	18	6	3	17	1	67	11	70
2018	Information technology	28	29	22	3	2	14	2	68	6	1402
2018	Internal audit	40	33	11	0	0	16	0	87	0	18
2018	Data sciences	37	34	15	8	0	6	0	76	8	12
2018	Policy	33	34	18	0	0	14	0	79	0	25
2018	Project management	24	36	20	2	3	14	1	70	6	149
2018	Other services to the public	35	22	15	20	0	7	0	62	22	13
2018	None of the above	28	18	21	0	1	29	3	67	2	86
2017	Client contact centre	28	29	18	7	1	17	0	69	9	75
2017	Communications or public affairs	28	25	17	4	1	24	1	70	7	68
2017	Security	23	29	21	6	1	19	1	65	9	134
2017	Science and technology	18	37	16	1	0	25	3	76	2	73
2017	Administration and operations	30	28	18	3	2	16	3	71	6	309
2017	Human resources	30	29	14	2	2	18	5	77	5	139
2017	Financial management	23	35	17	3	2	18	2	72	7	139
2017	Procurement	30	34	23	0	3	10	0	70	3	98
2017	Real property	15	40	4	7	4	30	0	78	16	25
2017	Materiel management	24	16	25	8	10	17	0	48	22	12
2017	Information management	25	18	26	1	8	20	1	54	12	80
2017	Information technology	23	26	22	3	2	21	2	64	7	1745
2017	Policy	28	26	15	15	0	16	0	65	18	19
2017	Project management	28	18	21	2	2	25	3	64	6	163
2017	Other services to the public	41	26	11	0	5	12	5	81	6	18
2017	None of the above	15	27	20	1	1	30	6	65	4	149
2014	Client contact centre	16	27	23	8	1	25	0	57	12	88
2014	Communications or public affairs	15	15	25	0	4	40	1	50	7	66
2014	Security	18	16	26	2	3	32	3	52	8	139
2014	Science and technology	18	24	24	7	5	21	1	54	15	118
2014	Administration and operations	24	21	21	2	2	27	3	64	6	371
2014	Human resources	13	27	22	5	5	27	1	56	14	162
2014	Financial management	14	23	26	4	2	27	3	54	8	203
2014	Procurement	24	27	20	2	4	19	3	67	8	99
2014	Real property	27	27	23	0	5	14	5	66	6	22
2014	Materiel management	17	35	11	11	0	27	0	71	15	18
2014	Information management	22	20	21	2	6	27	1	59	11	113
2014	Information technology	20	25	22	3	2	26	2	62	6	2509
2014	Internal audit	36	28	22	0	7	7	0	69	7	14
2014	Other services to the public	14	51	17	3	3	12	0	74	6	34
2014	None of the above	16	24	23	2	2	26	7	60	6	161

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Information technology	3	3	38	19	27	10	0	8	50	30

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	13	17	11	11	0	7	57	24	63
2020	Communications or public affairs	50	12	12	11	10	1	3	65	22	85
2020	Access to information and privacy	35	30	20	5	10	0	0	65	15	19
2020	Security	34	19	15	17	12	1	2	55	30	118
2020	Science and technology	45	25	14	9	5	1	0	71	14	76
2020	Administration and operations	44	18	16	10	10	0	1	63	20	386
2020	Human resources	47	16	12	12	8	0	5	66	21	267
2020	Financial management	38	17	14	14	14	1	3	57	29	209
2020	Procurement	41	20	9	11	14	1	3	64	26	145
2020	Real property	28	31	17	7	13	0	5	61	21	45
2020	Materiel management	46	14	24	8	8	0	0	60	15	26
2020	Information management	42	20	14	10	12	0	2	63	23	112
2020	Information technology	36	25	17	11	10	0	1	62	21	1931
2020	Internal audit	34	6	25	11	18	0	6	42	31	17
2020	Data sciences	29	6	27	28	7	0	3	36	37	26
2020	Policy	40	18	16	7	19	0	0	58	26	55
2020	Project management	47	19	15	8	8	0	3	67	17	243
2020	Other services to the public	37	29	15	8	11	0	0	66	19	25
2020	None of the above	47	15	14	10	14	0	1	62	24	178

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	27	24	13	6	0	5	54	20	63
2020	Communications or public affairs	33	25	23	12	7	1	0	58	19	84
2020	Access to information and privacy	16	32	31	10	10	0	0	48	20	18
2020	Security	27	26	25	12	7	1	2	55	19	119
2020	Science and technology	38	17	24	11	9	0	0	55	21	76
2020	Administration and operations	34	29	20	10	6	0	1	64	16	384
2020	Human resources	38	23	21	9	9	0	0	61	18	268
2020	Financial management	37	25	18	11	6	1	2	64	18	207
2020	Procurement	34	27	18	12	8	1	2	62	20	143
2020	Real property	16	38	23	13	9	0	0	55	22	45
2020	Materiel management	22	21	15	27	11	0	4	45	39	26
2020	Information management	32	24	14	19	10	0	1	57	30	112
2020	Information technology	32	30	19	10	8	1	0	62	18	1926
2020	Internal audit	18	40	35	7	0	0	0	59	7	17
2020	Data sciences	21	48	12	4	15	0	0	69	19	26
2020	Policy	28	26	22	8	14	0	2	55	23	55
2020	Project management	37	25	21	8	8	0	0	63	16	243
2020	Other services to the public	31	32	7	4	26	0	0	63	30	25
2020	None of the above	32	24	23	10	12	0	1	56	22	178
2019	Client contact centre	28	14	21	10	22	0	4	45	33	77
2019	Communications or public affairs	21	27	24	13	13	0	2	49	27	85
2019	Access to information and privacy	7	12	39	23	15	5	0	20	39	18
2019	Security	26	22	20	16	13	0	3	49	30	132
2019	Science and technology	23	19	22	9	25	0	3	43	35	69
2019	Administration and operations	30	21	19	11	17	0	2	52	29	313
2019	Human resources	24	29	18	8	19	0	2	54	27	193
2019	Financial management	22	24	19	16	16	0	3	47	33	169
2019	Procurement	25	30	24	10	10	0	1	56	20	99
2019	Real property	19	25	28	12	14	0	2	45	26	42
2019	Materiel management	29	35	12	12	12	0	0	65	24	17
2019	Information management	28	20	23	18	10	0	1	49	28	92
2019	Information technology	25	27	22	11	14	0	1	52	25	1822
2019	Internal audit	35	22	15	15	13	0	0	56	28	12
2019	Data sciences	36	23	9	23	9	0	0	59	32	22
2019	Policy	22	20	17	15	26	0	0	42	41	44
2019	Project management	24	20	24	15	17	0	0	44	32	229
2019	Other services to the public	26	19	23	9	24	0	0	45	33	21
2019	None of the above	22	26	22	15	12	1	2	50	27	147
2018	Client contact centre	18	25	22	14	18	2	2	45	33	48
2018	Communications or public affairs	19	23	19	20	18	0	1	42	39	80
2018	Security	16	26	26	11	19	0	2	43	30	119
2018	Science and technology	26	24	24	9	18	0	0	50	27	33
2018	Administration and operations	24	20	20	19	13	0	2	45	34	237
2018	Human resources	20	20	28	12	17	0	3	41	30	171
2018	Financial management	23	18	25	12	18	1	2	42	32	131
2018	Procurement	29	19	24	14	14	0	0	48	28	70
2018	Real property	16	27	39	7	11	0	0	43	18	38
2018	Materiel management	7	14	15	10	54	0	0	22	64	13
2018	Information management	22	29	32	6	11	0	0	51	16	71
2018	Information technology	21	25	24	12	16	0	2	47	28	1400
2018	Internal audit	16	8	22	11	43	0	0	24	54	18
2018	Data sciences	31	23	0	6	34	0	6	57	43	12
2018	Policy	12	29	26	7	26	0	0	41	33	25
2018	Project management	18	27	17	22	15	1	1	45	37	150
2018	Other services to the public	6	29	32	13	20	0	0	35	33	15
2018	None of the above	18	19	25	18	18	0	1	38	36	88
2017	Client contact centre	22	28	17	12	12	0	9	55	26	74
2017	Communications or public affairs	21	21	20	14	21	0	3	43	36	68
2017	Security	22	25	21	14	18	0	0	47	32	134
2017	Science and technology	15	19	24	18	22	0	1	35	41	73
2017	Administration and operations	18	21	22	18	19	0	2	40	38	309
2017	Human resources	21	26	21	10	18	1	4	49	29	139
2017	Financial management	26	21	21	17	10	1	4	49	29	138
2017	Procurement	22	17	26	19	12	1	3	40	32	98
2017	Real property	19	18	20	23	20	0	0	37	43	25
2017	Materiel management	41	17	16	19	0	0	8	63	20	12
2017	Information management	8	33	17	22	15	1	4	43	39	80
2017	Information technology	20	27	21	13	17	0	1	48	31	1746
2017	Policy	17	5	20	26	32	0	0	21	59	19
2017	Project management	22	25	19	16	17	0	2	47	34	163
2017	Other services to the public	10	29	24	16	16	0	5	41	34	18
2017	None of the above	23	21	21	16	13	0	5	47	30	149

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	21	24	9	19	0	2	47	28	63
2020	Communications or public affairs	24	26	23	14	11	1	0	50	26	85
2020	Access to information and privacy	25	26	34	15	0	0	0	51	15	19
2020	Security	22	24	19	20	14	0	1	47	34	118
2020	Science and technology	22	32	22	20	4	0	1	54	24	75
2020	Administration and operations	26	27	29	11	7	0	0	54	18	384
2020	Human resources	22	23	25	17	13	0	0	45	30	267
2020	Financial management	22	24	26	15	11	1	0	47	27	209
2020	Procurement	18	21	31	18	12	0	0	38	30	146
2020	Real property	21	26	29	13	11	0	0	47	24	45
2020	Materiel management	16	44	17	15	4	0	4	63	19	25
2020	Information management	25	28	24	12	11	0	1	53	23	113
2020	Information technology	21	26	27	15	10	0	0	47	26	1934
2020	Internal audit	24	23	28	14	11	0	0	47	24	17
2020	Data sciences	4	30	23	23	20	0	0	34	44	26
2020	Policy	19	19	30	14	19	0	0	37	33	55
2020	Project management	24	23	22	16	14	0	0	47	30	243
2020	Other services to the public	15	35	32	11	7	0	0	50	18	25
2020	None of the above	26	27	23	12	11	0	1	53	24	176
2019	Client contact centre	23	24	28	17	6	0	1	48	23	77
2019	Communications or public affairs	26	28	25	17	4	0	0	54	21	86
2019	Access to information and privacy	20	54	17	0	5	5	0	77	5	18
2019	Security	28	23	25	17	5	0	2	52	23	132
2019	Science and technology	25	21	28	21	6	0	0	46	26	68
2019	Administration and operations	30	26	25	10	7	0	1	57	18	311
2019	Human resources	18	29	26	14	12	0	1	48	26	193
2019	Financial management	27	22	26	10	13	2	1	50	23	169
2019	Procurement	17	34	31	7	10	0	0	52	17	98
2019	Real property	20	32	27	11	7	0	2	54	18	43
2019	Materiel management	35	18	13	17	17	0	0	53	34	17
2019	Information management	25	30	22	11	8	1	2	57	20	92
2019	Information technology	21	29	25	15	9	0	1	51	24	1820
2019	Internal audit	49	15	14	15	7	0	0	64	22	12
2019	Data sciences	31	19	23	16	10	0	0	51	26	22
2019	Policy	15	25	35	10	15	0	0	39	25	44
2019	Project management	22	28	28	11	10	0	1	51	22	229
2019	Other services to the public	28	30	20	22	0	0	0	58	22	21
2019	None of the above	33	27	16	12	9	1	2	62	22	147
2018	Client contact centre	21	25	25	18	8	2	2	47	27	48
2018	Communications or public affairs	15	34	27	10	13	0	1	50	23	80
2018	Security	19	28	25	19	9	1	0	47	27	119
2018	Science and technology	17	27	38	9	6	3	0	45	15	33
2018	Administration and operations	20	29	29	14	6	0	1	50	20	237
2018	Human resources	14	21	30	18	17	0	0	35	35	169
2018	Financial management	23	22	27	19	9	0	1	45	27	130
2018	Procurement	15	29	29	12	15	0	0	44	27	70
2018	Real property	6	22	32	30	10	0	0	27	40	38
2018	Materiel management	15	32	18	15	21	0	0	46	36	13
2018	Information management	16	30	31	8	13	0	1	47	22	70
2018	Information technology	19	27	29	15	10	0	0	46	25	1399
2018	Internal audit	26	17	13	33	11	0	0	43	44	18
2018	Data sciences	24	12	30	27	6	0	0	37	34	12
2018	Policy	34	14	29	13	11	0	0	48	23	25
2018	Project management	9	35	28	19	7	1	1	45	27	149
2018	Other services to the public	32	12	39	6	12	0	0	43	18	15
2018	None of the above	26	27	23	10	11	2	1	54	22	88
2017	Client contact centre	20	25	26	14	11	0	5	47	26	75
2017	Communications or public affairs	11	29	34	12	13	0	0	40	26	68
2017	Security	22	23	24	19	11	0	0	45	30	134
2017	Science and technology	20	31	25	13	10	0	0	51	24	73
2017	Administration and operations	23	26	28	14	9	0	0	49	23	310
2017	Human resources	11	20	29	19	18	0	2	33	38	139
2017	Financial management	16	23	31	14	14	0	1	40	29	139
2017	Procurement	15	31	25	18	11	0	0	46	28	98
2017	Real property	8	37	31	4	20	0	0	45	24	25
2017	Materiel management	25	33	19	16	7	0	0	58	23	12
2017	Information management	14	34	26	14	11	0	0	48	25	79
2017	Information technology	20	27	26	16	10	0	1	47	26	1744
2017	Policy	6	27	20	26	21	0	0	33	47	19
2017	Project management	17	27	25	19	13	0	0	44	31	162
2017	Other services to the public	40	12	5	23	10	0	10	57	37	18
2017	None of the above	23	24	22	16	11	0	3	49	28	149

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	35	18	10	11	0	2	61	21	63
2020	Communications or public affairs	28	22	20	21	8	1	0	51	29	85
2020	Access to information and privacy	35	36	24	5	0	0	0	71	5	19
2020	Security	26	32	21	11	9	0	1	59	20	119
2020	Science and technology	30	32	24	8	4	0	1	63	13	76
2020	Administration and operations	30	31	20	12	5	0	1	62	18	386
2020	Human resources	29	28	20	12	10	0	1	58	22	265
2020	Financial management	24	28	21	15	11	1	1	53	26	209
2020	Procurement	27	28	20	16	9	0	0	54	25	145
2020	Real property	20	25	26	22	6	0	0	45	29	45
2020	Materiel management	49	28	7	0	12	0	4	80	13	25
2020	Information management	35	25	18	12	9	0	2	60	22	113
2020	Information technology	24	30	22	13	9	0	1	55	22	1925
2020	Internal audit	31	33	24	7	5	0	0	64	12	17
2020	Data sciences	23	22	23	20	12	0	0	45	32	26
2020	Policy	19	19	29	18	16	0	0	38	33	54
2020	Project management	23	28	20	15	12	0	1	52	28	242
2020	Other services to the public	33	29	19	11	7	0	0	63	18	25
2020	None of the above	32	26	17	12	12	0	1	59	24	177
2019	Client contact centre	33	26	21	13	4	0	4	60	18	76
2019	Communications or public affairs	27	23	26	17	7	0	0	50	24	85
2019	Access to information and privacy	20	40	31	0	5	5	0	62	5	18
2019	Security	38	27	16	13	5	0	1	65	18	131
2019	Science and technology	23	33	19	22	3	0	0	56	25	67
2019	Administration and operations	31	28	19	13	6	0	2	60	20	311
2019	Human resources	27	25	23	13	12	0	0	53	24	193
2019	Financial management	28	24	21	14	11	1	1	52	26	168
2019	Procurement	26	36	17	13	8	0	1	62	21	98
2019	Real property	16	40	27	7	7	0	2	58	15	42
2019	Materiel management	41	17	13	12	11	0	6	61	25	17
2019	Information management	39	23	18	12	6	1	1	63	18	91
2019	Information technology	25	31	20	14	8	1	1	57	22	1816
2019	Internal audit	21	42	30	8	0	0	0	63	8	12
2019	Data sciences	28	31	18	8	14	0	0	60	22	22
2019	Policy	21	26	28	8	17	0	0	47	25	44
2019	Project management	19	27	26	14	14	0	1	46	28	226
2019	Other services to the public	39	30	26	5	0	0	0	69	5	21
2019	None of the above	30	33	14	11	8	1	2	65	20	144
2018	Client contact centre	25	21	33	8	6	2	5	49	15	48
2018	Communications or public affairs	16	24	26	21	13	0	0	40	34	80
2018	Security	24	27	25	14	9	1	1	52	23	118
2018	Science and technology	23	24	29	15	3	6	0	50	19	33
2018	Administration and operations	19	32	25	15	6	1	2	52	22	238
2018	Human resources	12	33	28	10	15	0	1	46	26	169
2018	Financial management	25	24	19	17	14	0	1	50	31	130
2018	Procurement	20	41	18	12	7	0	2	62	19	70
2018	Real property	3	19	39	28	11	0	0	22	39	38
2018	Materiel management	22	32	25	14	7	0	0	54	21	13
2018	Information management	21	39	19	14	7	0	0	60	21	69
2018	Information technology	20	29	25	15	9	1	1	50	25	1398
2018	Internal audit	27	19	10	27	17	0	0	46	44	18
2018	Data sciences	24	21	31	23	0	0	0	45	23	12
2018	Policy	19	14	36	16	15	0	0	33	31	24
2018	Project management	10	23	31	19	14	1	1	35	33	149
2018	Other services to the public	34	19	28	6	12	0	0	53	19	14
2018	None of the above	31	26	18	7	15	3	0	59	22	87
2017	Client contact centre	26	21	24	15	6	0	9	51	22	73
2017	Communications or public affairs	11	18	42	20	9	0	0	29	29	68
2017	Security	24	23	28	12	13	0	1	47	25	134
2017	Science and technology	20	34	22	15	8	1	0	55	23	72
2017	Administration and operations	24	30	25	12	9	0	1	54	21	310
2017	Human resources	17	21	27	18	15	0	2	39	34	139
2017	Financial management	18	21	28	16	17	0	1	39	33	138
2017	Procurement	22	31	24	15	8	1	0	53	23	96
2017	Real property	4	39	20	29	8	0	0	43	37	24
2017	Materiel management	33	17	16	27	7	0	0	50	34	12
2017	Information management	25	25	19	18	13	0	0	50	31	80
2017	Information technology	20	29	23	16	10	1	1	50	26	1742
2017	Policy	11	20	33	14	21	0	0	31	35	19
2017	Project management	18	23	26	15	17	0	1	41	33	162
2017	Other services to the public	40	11	17	12	5	0	15	61	20	18
2017	None of the above	21	22	21	19	12	0	5	45	33	149

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	27	13	16	16	1	2	54	33	63
2020	Communications or public affairs	31	25	18	15	10	1	0	57	25	84
2020	Access to information and privacy	35	26	29	5	5	0	0	61	10	19
2020	Security	24	23	19	15	17	2	1	48	33	118
2020	Science and technology	18	30	28	18	4	0	1	49	23	76
2020	Administration and operations	32	25	21	14	6	0	1	58	21	385
2020	Human resources	32	25	18	13	12	0	1	57	25	267
2020	Financial management	23	29	18	15	14	1	1	52	29	209
2020	Procurement	19	23	23	19	15	1	0	42	35	144
2020	Real property	30	21	25	16	6	2	0	53	22	45
2020	Materiel management	12	51	20	12	0	0	4	66	13	24
2020	Information management	24	27	21	13	13	0	2	52	27	113
2020	Information technology	21	26	23	15	13	1	1	48	29	1925
2020	Internal audit	18	18	33	13	18	0	0	36	30	17
2020	Data sciences	29	22	24	11	13	0	0	51	24	25
2020	Policy	22	19	22	12	26	0	0	41	38	55
2020	Project management	28	21	23	13	14	0	1	49	27	241
2020	Other services to the public	37	12	21	14	12	4	0	52	26	25
2020	None of the above	26	26	16	13	17	2	1	53	31	176
2019	Client contact centre	18	16	22	25	17	1	1	35	43	78
2019	Communications or public affairs	24	19	26	22	9	1	0	44	31	86
2019	Access to information and privacy	22	29	28	12	5	5	0	53	18	18
2019	Security	24	21	19	19	12	2	3	47	33	132
2019	Science and technology	13	26	28	15	15	0	3	41	30	68
2019	Administration and operations	32	24	18	14	11	1	1	56	25	311
2019	Human resources	23	22	20	17	16	1	0	46	33	193
2019	Financial management	23	27	21	12	13	1	2	52	26	167
2019	Procurement	26	31	21	11	10	0	0	57	22	99
2019	Real property	18	18	25	23	14	0	2	37	38	43
2019	Materiel management	23	23	14	11	23	0	6	49	36	17
2019	Information management	23	23	27	14	12	0	0	47	27	92
2019	Information technology	20	25	22	17	14	1	1	45	32	1814
2019	Internal audit	13	36	23	7	22	0	0	49	29	12
2019	Data sciences	18	38	24	10	11	0	0	56	20	21
2019	Policy	22	32	23	10	13	0	0	54	23	44
2019	Project management	22	23	24	15	15	0	1	45	31	227
2019	Other services to the public	22	31	7	35	5	0	0	53	40	21
2019	None of the above	29	27	14	14	14	1	2	57	28	146
2018	Client contact centre	18	8	34	12	20	2	6	28	35	49
2018	Communications or public affairs	27	26	25	12	11	0	0	52	22	79
2018	Security	17	21	23	23	15	1	1	38	38	118
2018	Science and technology	14	27	29	12	18	0	0	41	30	33
2018	Administration and operations	21	23	22	19	13	0	2	45	33	237
2018	Human resources	13	20	19	25	22	0	0	33	48	170
2018	Financial management	18	23	19	23	15	1	1	42	39	131
2018	Procurement	15	33	19	19	13	0	0	48	32	70
2018	Real property	14	16	34	17	16	3	0	31	34	38
2018	Materiel management	7	22	25	7	39	0	0	29	46	13
2018	Information management	12	34	19	12	20	1	1	47	33	70
2018	Information technology	16	23	24	19	15	1	1	41	35	1399
2018	Internal audit	21	11	16	19	28	6	0	34	49	18
2018	Data sciences	24	27	21	19	9	0	0	52	27	12
2018	Policy	17	42	18	11	12	0	0	58	23	25
2018	Project management	11	25	26	24	9	3	2	39	34	148
2018	Other services to the public	30	7	32	13	18	0	0	37	31	15
2018	None of the above	18	26	15	20	16	4	0	46	38	88
2017	Client contact centre	16	27	23	15	13	0	6	45	30	75
2017	Communications or public affairs	9	26	31	13	17	0	5	37	31	68
2017	Security	17	23	22	18	20	0	0	39	38	134
2017	Science and technology	14	19	34	15	17	0	1	33	33	73
2017	Administration and operations	22	23	21	16	14	1	2	47	31	310
2017	Human resources	11	23	19	22	22	0	2	35	45	138
2017	Financial management	21	24	24	11	18	1	1	46	30	139
2017	Procurement	12	22	28	21	16	1	0	35	37	98
2017	Real property	7	16	33	16	24	4	0	24	41	25
2017	Materiel management	33	8	19	24	7	8	0	45	34	12
2017	Information management	10	19	26	26	19	0	0	29	45	80
2017	Information technology	16	23	23	19	17	1	1	40	37	1743
2017	Policy	4	27	28	9	32	0	0	31	41	19
2017	Project management	16	17	20	26	21	0	1	33	47	163
2017	Other services to the public	18	11	28	5	27	0	10	32	37	18
2017	None of the above	18	19	19	21	16	2	7	40	40	150

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	27	6	6	8	1	6	78	15	62
2020	Communications or public affairs	45	19	9	17	7	1	1	66	24	83
2020	Access to information and privacy	46	20	24	10	0	0	0	66	10	19
2020	Security	40	32	12	8	6	0	3	73	14	119
2020	Science and technology	49	28	6	10	1	0	5	81	12	75
2020	Administration and operations	46	26	13	7	3	0	4	76	11	386
2020	Human resources	53	16	8	9	9	0	5	72	19	267
2020	Financial management	42	24	14	9	8	1	2	68	18	207
2020	Procurement	41	24	22	7	5	0	0	66	12	144
2020	Real property	44	26	18	6	0	0	6	74	7	44
2020	Materiel management	51	31	4	3	4	0	7	88	7	26
2020	Information management	49	23	11	6	2	1	8	80	9	113
2020	Information technology	44	26	15	7	5	0	2	72	12	1923
2020	Internal audit	48	22	13	7	5	0	6	74	13	17
2020	Data sciences	45	23	16	9	7	0	0	68	16	26
2020	Policy	30	20	23	12	16	0	0	50	28	55
2020	Project management	40	26	14	9	8	0	3	68	18	243
2020	Other services to the public	59	23	8	4	4	0	3	84	7	25
2020	None of the above	44	28	9	7	5	0	7	77	13	176
2019	Client contact centre	48	26	11	4	1	1	9	83	6	78
2019	Communications or public affairs	49	25	13	6	3	0	4	76	10	85
2019	Access to information and privacy	32	47	5	0	5	5	7	89	6	18
2019	Security	55	24	10	4	1	0	7	85	5	131
2019	Science and technology	45	31	13	0	3	0	7	83	3	68
2019	Administration and operations	59	19	10	5	3	0	4	81	8	311
2019	Human resources	50	25	11	3	4	1	6	80	8	194
2019	Financial management	49	18	17	6	6	1	4	70	12	169
2019	Procurement	50	27	13	5	3	0	2	79	8	99
2019	Real property	55	22	12	2	2	0	7	83	5	42
2019	Materiel management	41	18	6	13	11	0	11	67	27	17
2019	Information management	57	21	9	3	4	1	4	82	8	91
2019	Information technology	47	27	12	6	4	0	4	77	10	1818
2019	Internal audit	56	22	8	14	0	0	0	78	14	12
2019	Data sciences	58	24	9	0	8	0	0	83	8	22
2019	Policy	35	24	23	10	6	0	2	60	17	44
2019	Project management	45	27	12	8	5	0	3	74	13	229
2019	Other services to the public	53	14	5	5	3	0	20	84	10	21
2019	None of the above	55	20	8	7	2	1	7	82	10	146
2018	Client contact centre	47	19	12	2	6	2	12	77	9	49
2018	Communications or public affairs	36	28	14	8	11	0	3	66	20	78
2018	Security	37	31	18	4	0	1	9	76	5	118
2018	Science and technology	45	27	15	3	0	0	9	80	3	32
2018	Administration and operations	40	26	15	7	3	1	8	73	11	237
2018	Human resources	40	24	17	5	5	0	9	71	11	168
2018	Financial management	40	19	23	9	5	0	4	61	15	131
2018	Procurement	42	33	11	4	7	0	4	77	12	70
2018	Real property	34	27	23	8	5	0	3	63	13	38
2018	Materiel management	47	32	0	7	14	0	0	79	21	13
2018	Information management	42	34	13	3	3	1	4	80	6	69
2018	Information technology	41	29	14	6	4	1	5	74	11	1398
2018	Internal audit	56	6	11	11	5	0	11	69	18	18
2018	Data sciences	60	6	0	19	14	0	0	66	34	12
2018	Policy	57	17	15	3	8	0	0	74	11	25
2018	Project management	42	24	17	6	3	2	6	71	10	149
2018	Other services to the public	38	13	25	13	11	0	0	52	24	15
2018	None of the above	43	22	10	12	4	2	7	71	18	88
2017	Client contact centre	43	14	8	7	5	0	23	74	15	75
2017	Communications or public affairs	33	28	14	13	8	0	5	64	21	68
2017	Security	38	32	14	7	4	0	4	74	12	134
2017	Science and technology	36	30	14	11	3	0	7	71	14	73
2017	Administration and operations	45	23	13	6	5	1	8	74	12	309
2017	Human resources	34	22	8	13	9	1	13	65	26	139
2017	Financial management	35	27	14	12	8	1	4	65	21	139
2017	Procurement	42	25	12	10	6	1	4	70	17	97
2017	Real property	37	39	4	0	8	0	12	87	9	25
2017	Materiel management	52	25	8	0	7	0	8	84	8	12
2017	Information management	44	22	12	4	6	1	10	75	12	79
2017	Information technology	40	29	15	6	4	1	6	73	11	1741
2017	Policy	32	16	16	21	15	0	0	49	36	19
2017	Project management	39	26	14	8	7	0	7	70	16	163
2017	Other services to the public	44	18	10	0	11	0	17	75	13	18
2017	None of the above	40	17	13	8	6	2	14	68	16	150

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	28	20	5	11	0	3	64	16	63
2020	Communications or public affairs	22	25	20	16	16	1	0	48	32	84
2020	Access to information and privacy	20	31	35	14	0	0	0	51	14	19
2020	Security	27	30	21	11	11	0	1	57	22	119
2020	Science and technology	43	29	11	14	4	0	0	71	18	76
2020	Administration and operations	36	28	18	10	7	0	1	65	17	384
2020	Human resources	33	27	16	13	10	0	0	60	23	268
2020	Financial management	30	27	19	16	7	1	0	58	23	208
2020	Procurement	27	26	22	13	11	0	0	53	24	146
2020	Real property	43	23	17	13	4	0	0	65	17	44
2020	Materiel management	50	20	22	8	0	0	0	70	8	26
2020	Information management	34	30	19	11	5	0	1	65	16	112
2020	Information technology	32	31	20	9	6	0	0	64	16	1931
2020	Internal audit	46	13	29	0	13	0	0	59	13	17
2020	Data sciences	26	37	7	13	16	0	0	64	29	26
2020	Policy	19	20	35	10	16	0	0	39	26	55
2020	Project management	32	23	21	9	14	0	0	55	24	242
2020	Other services to the public	38	32	15	4	11	0	0	70	14	25
2020	None of the above	37	23	16	12	10	0	1	61	22	177
2019	Client contact centre	44	23	18	6	6	0	3	69	13	78
2019	Communications or public affairs	33	30	18	10	9	0	0	63	19	86
2019	Access to information and privacy	32	28	24	0	5	5	7	67	6	18
2019	Security	40	36	14	4	5	0	2	77	9	130
2019	Science and technology	39	30	20	8	3	0	0	69	11	69
2019	Administration and operations	44	24	15	9	6	0	2	70	16	310
2019	Human resources	45	25	18	4	8	1	0	70	12	194
2019	Financial management	35	28	17	11	8	1	1	64	19	168
2019	Procurement	40	32	11	8	8	0	0	72	16	98
2019	Real property	56	21	12	7	2	0	2	79	9	42
2019	Materiel management	52	14	11	6	17	0	0	66	23	17
2019	Information management	39	31	17	2	8	1	1	72	11	92
2019	Information technology	37	31	18	7	6	0	1	69	13	1823
2019	Internal audit	33	44	15	8	0	0	0	77	8	12
2019	Data sciences	53	23	16	4	4	0	0	76	9	21
2019	Policy	32	28	17	14	9	0	0	60	23	44
2019	Project management	37	31	16	9	6	0	1	68	16	230
2019	Other services to the public	38	23	17	10	8	5	0	63	18	21
2019	None of the above	45	17	19	8	7	1	2	64	16	147
2018	Client contact centre	45	16	12	12	6	4	6	67	20	49
2018	Communications or public affairs	32	24	21	12	11	0	0	56	23	79
2018	Security	35	31	17	10	5	1	1	67	15	118
2018	Science and technology	53	21	9	9	6	0	3	76	15	33
2018	Administration and operations	35	25	21	9	7	1	3	62	16	237
2018	Human resources	33	26	18	10	11	0	2	60	22	171
2018	Financial management	33	24	22	13	8	0	0	57	21	131
2018	Procurement	34	26	14	14	12	0	0	61	26	70
2018	Real property	45	19	25	8	0	0	3	66	8	38
2018	Materiel management	32	32	22	7	7	0	0	64	14	13
2018	Information management	32	34	19	10	3	0	1	67	14	68
2018	Information technology	34	29	19	9	7	1	1	64	16	1398
2018	Internal audit	51	6	28	6	10	0	0	56	16	18
2018	Data sciences	38	12	11	8	15	16	0	60	27	12
2018	Policy	39	22	19	7	12	0	0	61	19	25
2018	Project management	32	37	14	9	5	1	1	71	15	149
2018	Other services to the public	45	12	19	13	12	0	0	57	25	15
2018	None of the above	38	19	19	14	8	1	1	59	22	88
2017	Client contact centre	38	26	22	9	1	1	2	66	11	74
2017	Communications or public affairs	27	27	26	15	5	0	0	54	20	68
2017	Security	36	24	20	14	6	1	0	60	20	134
2017	Science and technology	32	23	19	16	6	3	1	57	23	73
2017	Administration and operations	32	29	22	10	5	0	1	62	16	308
2017	Human resources	40	24	20	8	7	0	1	64	15	139
2017	Financial management	28	25	22	15	9	0	2	53	24	139
2017	Procurement	33	27	23	10	6	0	1	61	16	98
2017	Real property	35	30	19	12	4	0	0	65	16	25
2017	Materiel management	58	10	8	23	0	0	0	68	23	12
2017	Information management	38	28	18	10	6	0	0	66	17	79
2017	Information technology	31	32	21	9	5	0	1	64	15	1744
2017	Policy	5	32	41	16	5	0	0	37	22	19
2017	Project management	30	31	18	13	8	0	0	61	21	162
2017	Other services to the public	33	28	11	13	11	0	5	64	25	18
2017	None of the above	42	22	17	10	5	1	3	66	16	149

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	28	14	11	4	0	13	66	17	63
2020	Communications or public affairs	26	22	20	12	11	1	8	53	25	85
2020	Access to information and privacy	26	30	15	15	9	0	5	59	26	19
2020	Security	35	24	17	8	9	3	3	63	19	119
2020	Science and technology	40	23	23	5	4	0	5	66	10	76
2020	Administration and operations	38	21	18	11	5	0	7	63	17	384
2020	Human resources	35	20	22	8	9	0	5	59	18	266
2020	Financial management	27	23	24	8	8	2	8	55	18	209
2020	Procurement	27	27	12	12	12	0	9	60	27	146
2020	Real property	30	20	24	7	9	0	11	56	17	45
2020	Materiel management	33	27	20	8	0	0	12	68	10	25
2020	Information management	43	21	12	11	4	0	9	70	17	113
2020	Information technology	34	27	19	8	6	0	6	66	15	1929
2020	Internal audit	37	19	12	0	18	0	15	65	21	16
2020	Data sciences	36	21	16	4	15	0	7	62	21	26
2020	Policy	32	17	19	13	10	0	9	54	25	55
2020	Project management	29	26	16	12	11	0	7	59	24	243
2020	Other services to the public	32	19	15	0	15	0	19	63	19	25
2020	None of the above	39	18	17	12	7	0	7	61	21	177

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	32	14	6	6	5	2	72	13	63
2020	Communications or public affairs	25	33	27	6	10	0	0	58	16	85
2020	Access to information and privacy	45	50	5	0	0	0	0	95	0	19
2020	Security	33	37	16	7	6	1	0	71	13	119
2020	Science and technology	37	29	26	6	1	1	0	67	8	76
2020	Administration and operations	44	35	13	4	1	1	2	81	5	384
2020	Human resources	45	29	15	5	3	0	3	77	9	268
2020	Financial management	38	27	18	10	4	1	2	67	15	209
2020	Procurement	37	36	13	6	4	3	1	76	11	146
2020	Real property	33	32	28	2	0	0	4	68	3	45
2020	Materiel management	48	32	13	4	0	0	4	83	4	25
2020	Information management	42	25	23	5	4	0	1	68	9	113
2020	Information technology	32	37	20	7	4	0	1	69	11	1925
2020	Internal audit	40	37	11	13	0	0	0	77	13	17
2020	Data sciences	43	21	4	24	3	0	4	67	29	26
2020	Policy	22	52	17	4	5	0	0	74	9	55
2020	Project management	37	31	19	7	5	0	1	69	12	243
2020	Other services to the public	38	27	19	8	4	0	4	68	12	25
2020	None of the above	36	26	17	9	10	1	1	63	20	177
2019	Client contact centre	42	30	16	3	6	4	0	75	9	78
2019	Communications or public affairs	26	37	21	10	6	0	0	62	17	85
2019	Access to information and privacy	27	34	27	0	0	12	0	70	0	18
2019	Security	29	32	23	9	5	1	2	62	15	131
2019	Science and technology	25	38	20	4	11	1	0	64	16	69
2019	Administration and operations	38	31	15	7	4	2	2	72	12	312
2019	Human resources	29	41	14	11	4	1	0	71	15	193
2019	Financial management	30	36	19	6	4	1	4	69	11	169
2019	Procurement	40	32	14	10	3	0	1	73	13	98
2019	Real property	28	45	14	10	0	0	2	75	10	41
2019	Materiel management	29	17	30	13	11	0	0	46	24	17
2019	Information management	36	36	15	8	5	0	0	71	13	92
2019	Information technology	27	36	21	9	5	1	1	64	14	1818
2019	Internal audit	21	64	8	8	0	0	0	85	8	12
2019	Data sciences	41	32	8	13	5	0	0	74	18	22
2019	Policy	30	32	15	8	11	4	0	65	20	44
2019	Project management	24	33	23	12	7	0	1	57	19	228
2019	Other services to the public	34	36	0	20	10	0	0	70	30	21
2019	None of the above	37	24	20	7	6	1	5	65	14	147
2018	Client contact centre	25	20	39	4	4	2	6	49	9	48
2018	Communications or public affairs	12	28	32	16	12	0	0	40	27	80
2018	Security	24	33	24	13	4	1	1	58	17	119
2018	Science and technology	27	27	24	6	9	3	3	58	16	32
2018	Administration and operations	35	29	20	8	5	1	2	67	13	238
2018	Human resources	20	33	24	13	6	1	3	55	20	166
2018	Financial management	25	36	21	10	9	0	0	61	19	129
2018	Procurement	32	41	16	6	5	0	0	74	10	70
2018	Real property	8	41	36	10	3	0	3	50	13	38
2018	Materiel management	18	36	15	25	7	0	0	54	32	13
2018	Information management	29	37	12	11	5	4	1	70	17	71
2018	Information technology	21	33	26	13	5	1	1	55	18	1402
2018	Internal audit	27	35	22	11	6	0	0	62	17	18
2018	Data sciences	24	23	32	21	0	0	0	47	21	12
2018	Policy	30	28	19	18	0	0	5	61	19	25
2018	Project management	22	33	25	9	7	3	1	57	17	149
2018	Other services to the public	30	29	15	5	20	0	0	59	26	14
2018	None of the above	30	33	15	9	8	1	3	66	18	85
2017	Client contact centre	30	23	20	19	3	1	3	57	23	75
2017	Communications or public affairs	25	30	22	13	7	1	1	56	21	68
2017	Security	29	31	21	10	8	1	1	61	18	133
2017	Science and technology	24	29	23	11	11	1	1	55	22	73
2017	Administration and operations	31	34	18	10	3	2	3	68	14	308
2017	Human resources	39	26	19	9	3	1	3	68	12	139
2017	Financial management	21	28	28	12	8	1	2	51	20	138
2017	Procurement	28	37	22	7	4	2	0	66	11	98
2017	Real property	8	39	34	16	4	0	0	46	20	25
2017	Materiel management	33	33	7	19	0	0	8	72	20	12
2017	Information management	23	35	14	15	13	0	0	58	28	78
2017	Information technology	20	32	25	13	8	1	1	53	21	1738
2017	Policy	11	37	31	11	5	0	5	51	17	19
2017	Project management	25	26	26	14	8	0	1	51	22	163
2017	Other services to the public	51	22	17	0	5	0	5	76	6	18
2017	None of the above	35	19	18	12	9	3	4	58	22	149

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	28	25	9	5	0	2	60	15	63
2020	Communications or public affairs	16	40	16	18	11	0	0	56	29	85
2020	Access to information and privacy	55	25	20	0	0	0	0	80	0	19
2020	Security	29	26	16	17	10	1	1	56	28	118
2020	Science and technology	34	28	24	13	1	0	0	62	14	75
2020	Administration and operations	34	31	22	9	3	0	0	66	13	381
2020	Human resources	29	31	23	9	7	0	1	61	16	265
2020	Financial management	25	28	23	16	7	1	1	53	23	209
2020	Procurement	32	33	19	8	6	0	1	66	15	146
2020	Real property	19	31	36	11	0	0	3	51	12	44
2020	Materiel management	32	51	10	0	4	0	4	85	4	25
2020	Information management	26	29	22	12	10	0	2	55	22	113
2020	Information technology	23	32	25	12	7	1	0	56	19	1933
2020	Internal audit	35	23	35	7	0	0	0	59	7	17
2020	Data sciences	20	19	41	15	4	0	0	40	19	26
2020	Policy	22	26	27	16	9	0	0	48	25	54
2020	Project management	26	33	18	17	6	0	0	59	23	242
2020	Other services to the public	25	43	4	8	12	0	8	74	21	25
2020	None of the above	27	29	18	13	11	1	2	57	24	178
2019	Client contact centre	27	29	22	13	8	0	1	56	21	78
2019	Communications or public affairs	11	35	30	16	7	0	0	46	24	86
2019	Access to information and privacy	27	29	40	0	0	5	0	58	0	18
2019	Security	24	24	27	11	11	1	2	49	23	131
2019	Science and technology	12	39	21	16	10	1	0	52	26	69
2019	Administration and operations	28	33	18	13	6	0	1	62	20	312
2019	Human resources	23	25	27	14	10	1	0	48	24	193
2019	Financial management	18	33	24	15	6	2	2	53	22	169
2019	Procurement	28	39	16	9	7	0	1	67	16	98
2019	Real property	19	43	26	7	2	0	2	63	10	41
2019	Materiel management	29	12	30	18	11	0	0	40	30	17
2019	Information management	22	27	26	17	7	0	0	50	25	91
2019	Information technology	20	31	25	15	8	1	0	52	23	1818
2019	Internal audit	28	41	8	15	8	0	0	69	23	12
2019	Data sciences	31	23	14	17	14	0	0	55	31	22
2019	Policy	24	33	23	10	11	0	0	56	21	44
2019	Project management	17	28	29	13	13	0	0	45	26	228
2019	Other services to the public	25	48	0	12	9	5	0	77	23	21
2019	None of the above	22	31	22	10	8	1	5	57	19	146
2018	Client contact centre	16	26	28	19	6	2	4	44	26	48
2018	Communications or public affairs	8	25	25	27	14	0	0	33	42	80
2018	Security	26	27	23	15	9	0	1	53	23	118
2018	Science and technology	15	31	24	12	15	3	0	47	28	32
2018	Administration and operations	22	31	25	12	8	0	2	55	20	238
2018	Human resources	13	30	28	18	11	0	0	43	29	166
2018	Financial management	16	32	21	16	15	1	0	47	32	130
2018	Procurement	14	46	24	7	6	1	2	62	13	70
2018	Real property	11	22	26	34	8	0	0	33	41	38
2018	Materiel management	7	46	15	18	14	0	0	54	32	13
2018	Information management	15	39	25	12	7	0	1	55	20	70
2018	Information technology	15	28	28	17	11	1	1	44	28	1398
2018	Internal audit	21	17	33	24	6	0	0	37	30	18
2018	Data sciences	0	19	42	0	23	16	0	23	27	12
2018	Policy	19	29	26	16	10	0	0	48	26	25
2018	Project management	13	20	27	24	11	2	2	35	37	149
2018	Other services to the public	39	13	13	22	13	0	0	52	35	15
2018	None of the above	31	20	20	8	18	2	1	52	27	84
2017	Client contact centre	29	22	18	23	4	0	3	53	28	75
2017	Communications or public affairs	12	37	25	20	4	1	0	50	24	68
2017	Security	18	32	25	13	11	0	0	50	24	134
2017	Science and technology	15	26	28	18	11	1	1	41	30	73
2017	Administration and operations	22	32	22	12	8	1	2	56	21	307
2017	Human resources	23	28	24	15	8	1	1	52	23	139
2017	Financial management	16	17	29	22	15	0	2	33	37	138
2017	Procurement	18	36	22	15	7	1	1	55	22	98
2017	Real property	4	24	33	24	16	0	0	27	39	25
2017	Materiel management	33	16	0	24	10	0	17	59	41	12
2017	Information management	14	27	20	24	15	0	0	41	39	79
2017	Information technology	13	28	25	20	12	1	1	42	33	1743
2017	Policy	11	16	37	35	0	0	0	27	35	19
2017	Project management	17	21	21	26	15	0	1	37	41	163
2017	Other services to the public	35	16	27	7	11	0	5	54	18	18
2017	None of the above	25	17	18	20	14	2	3	45	36	149

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	24	19	12	9	0	2	60	21	63
2020	Communications or public affairs	29	25	21	13	11	0	0	55	24	85
2020	Access to information and privacy	45	44	11	0	0	0	0	89	0	19
2020	Security	28	37	17	12	5	1	0	65	17	117
2020	Science and technology	35	34	18	12	1	0	0	68	14	76
2020	Administration and operations	35	35	18	7	4	0	0	70	11	385
2020	Human resources	37	33	14	8	6	0	3	72	14	267
2020	Financial management	32	29	20	10	8	1	1	61	18	208
2020	Procurement	38	35	11	7	7	0	1	74	15	145
2020	Real property	40	26	25	6	0	0	2	68	6	45
2020	Materiel management	43	28	17	12	0	0	0	71	12	25
2020	Information management	28	30	21	13	7	0	1	58	21	111
2020	Information technology	29	33	20	11	6	0	1	63	17	1926
2020	Internal audit	41	22	31	6	0	0	0	63	6	17
2020	Data sciences	31	31	11	23	4	0	0	62	28	26
2020	Policy	20	27	26	15	10	0	0	48	26	55
2020	Project management	31	32	20	11	6	0	0	63	17	243
2020	Other services to the public	34	32	7	12	11	0	4	69	24	25
2020	None of the above	31	19	22	17	8	1	2	52	25	178
2019	Client contact centre	31	26	20	13	8	1	1	59	21	78
2019	Communications or public affairs	21	27	29	15	8	0	0	47	24	85
2019	Access to information and privacy	17	56	12	10	0	5	0	77	10	18
2019	Security	31	19	23	15	11	0	2	51	26	131
2019	Science and technology	15	36	27	10	10	1	0	52	20	69
2019	Administration and operations	34	25	23	11	8	0	1	58	19	311
2019	Human resources	29	25	23	15	8	1	0	54	23	192
2019	Financial management	20	34	23	13	6	1	4	56	21	169
2019	Procurement	41	30	15	6	7	0	0	71	14	98
2019	Real property	30	23	30	12	2	0	2	55	14	42
2019	Materiel management	35	29	18	7	11	0	0	63	18	17
2019	Information management	30	23	22	12	13	0	0	53	25	91
2019	Information technology	25	29	24	12	8	0	1	55	21	1811
2019	Internal audit	14	27	38	13	8	0	0	42	21	12
2019	Data sciences	28	37	21	4	9	0	0	66	13	22
2019	Policy	11	43	21	12	13	0	0	54	25	44
2019	Project management	18	32	23	13	14	0	0	50	27	227
2019	Other services to the public	22	42	13	5	14	5	0	67	20	21
2019	None of the above	29	30	17	11	8	1	4	62	20	147
2018	Client contact centre	20	16	27	23	6	4	4	39	32	48
2018	Communications or public affairs	12	17	21	32	18	0	0	29	50	79
2018	Security	26	28	20	16	9	0	1	55	24	119
2018	Science and technology	28	22	22	16	9	3	0	51	26	31
2018	Administration and operations	24	27	24	15	8	0	1	52	23	238
2018	Human resources	20	28	24	16	10	1	1	49	26	165
2018	Financial management	18	29	26	13	13	1	0	47	26	129
2018	Procurement	17	37	27	4	12	1	2	55	17	69
2018	Real property	3	43	28	21	6	0	0	46	26	37
2018	Materiel management	25	36	7	18	14	0	0	61	32	13
2018	Information management	22	35	19	11	11	1	1	58	22	71
2018	Information technology	18	27	27	17	10	0	1	46	27	1395
2018	Internal audit	27	29	22	16	6	0	0	56	22	18
2018	Data sciences	9	41	30	0	21	0	0	49	21	12
2018	Policy	18	9	31	19	14	9	0	30	36	25
2018	Project management	18	22	31	18	8	2	1	41	27	150
2018	Other services to the public	20	7	45	13	16	0	0	26	29	15
2018	None of the above	32	20	15	12	20	1	0	52	33	85
2017	Client contact centre	27	22	21	18	7	0	5	52	25	75
2017	Communications or public affairs	23	33	15	14	13	1	1	57	28	68
2017	Security	19	30	25	14	11	0	0	50	26	134
2017	Science and technology	24	30	20	16	7	0	3	55	24	72
2017	Administration and operations	24	34	18	11	10	1	2	60	22	308
2017	Human resources	26	30	21	15	6	0	2	57	22	139
2017	Financial management	19	24	18	21	16	1	2	44	38	138
2017	Procurement	22	38	17	13	8	1	1	61	21	98
2017	Real property	11	20	38	15	16	0	0	31	31	25
2017	Materiel management	41	16	8	8	19	0	8	62	29	12
2017	Information management	20	32	9	20	19	0	0	52	39	79
2017	Information technology	17	28	24	18	12	1	1	45	31	1744
2017	Policy	11	38	21	15	15	0	0	49	30	19
2017	Project management	19	20	32	17	12	0	0	39	29	162
2017	Other services to the public	40	21	21	7	5	0	5	65	13	18
2017	None of the above	25	22	20	16	12	1	3	50	30	148

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	17	18	10	6	2	2	65	16	62
2020	Communications or public affairs	51	22	15	7	6	0	0	73	12	84
2020	Access to information and privacy	59	26	10	5	0	0	0	85	5	19
2020	Security	42	29	15	6	5	2	0	73	12	119
2020	Science and technology	48	33	13	2	4	0	0	81	6	76
2020	Administration and operations	54	26	12	4	3	0	1	81	7	383
2020	Human resources	53	26	10	4	4	0	3	81	8	265
2020	Financial management	45	29	9	8	7	1	1	76	14	209
2020	Procurement	47	33	6	7	5	0	1	81	12	146
2020	Real property	53	27	14	4	0	0	2	81	4	45
2020	Materiel management	56	28	8	7	0	0	0	84	7	25
2020	Information management	51	25	15	6	2	0	1	76	8	111
2020	Information technology	47	28	13	6	4	1	1	75	11	1924
2020	Internal audit	52	38	5	6	0	0	0	89	6	17
2020	Data sciences	63	18	12	6	0	0	0	82	6	25
2020	Policy	49	25	13	9	3	0	0	75	12	55
2020	Project management	54	22	11	8	5	0	1	76	12	242
2020	Other services to the public	32	38	11	3	12	0	4	73	15	25
2020	None of the above	43	27	10	10	7	1	2	72	18	177
2019	Client contact centre	38	25	19	4	11	1	1	64	16	77
2019	Communications or public affairs	45	30	9	12	3	0	1	76	15	86
2019	Access to information and privacy	42	25	15	0	0	12	7	82	0	18
2019	Security	45	29	9	7	7	0	3	76	15	131
2019	Science and technology	42	28	17	6	4	0	3	72	10	69
2019	Administration and operations	53	20	13	6	7	0	1	74	13	311
2019	Human resources	48	27	12	6	6	1	0	76	12	192
2019	Financial management	46	26	13	7	5	2	2	74	12	169
2019	Procurement	49	28	7	12	4	0	0	77	17	99
2019	Real property	51	27	15	3	0	0	5	82	3	40
2019	Materiel management	46	17	18	7	11	0	0	63	18	17
2019	Information management	49	29	9	4	7	0	1	79	12	91
2019	Information technology	44	29	13	7	5	1	1	74	12	1816
2019	Internal audit	55	22	8	8	8	0	0	77	15	12
2019	Data sciences	61	27	8	0	4	0	0	88	4	22
2019	Policy	53	16	11	8	12	0	0	69	20	44
2019	Project management	44	25	14	9	6	1	1	70	15	226
2019	Other services to the public	42	20	12	0	16	5	5	69	18	21
2019	None of the above	50	25	9	8	3	1	4	78	12	147

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	17	20	15	7	0	2	57	22	62
2020	Communications or public affairs	42	28	16	10	5	0	0	70	15	84
2020	Access to information and privacy	35	35	15	15	0	0	0	70	15	19
2020	Security	34	23	26	10	6	1	0	57	17	119
2020	Science and technology	42	34	16	4	4	0	0	76	8	75
2020	Administration and operations	38	30	19	8	4	0	1	69	11	385
2020	Human resources	36	33	19	6	4	0	1	70	10	267
2020	Financial management	33	32	17	11	5	1	1	66	16	209
2020	Procurement	37	30	17	11	4	0	1	68	15	145
2020	Real property	50	19	20	4	4	0	2	71	9	45
2020	Materiel management	45	33	19	3	0	0	0	78	3	25
2020	Information management	40	28	22	4	5	0	1	68	9	113
2020	Information technology	35	33	19	8	4	0	0	69	12	1929
2020	Internal audit	35	35	0	30	0	0	0	70	30	17
2020	Data sciences	38	22	28	3	9	0	0	60	12	26
2020	Policy	23	39	24	7	7	0	0	62	14	55
2020	Project management	39	27	18	10	5	0	0	67	15	242
2020	Other services to the public	44	26	15	0	11	0	4	73	11	25
2020	None of the above	39	21	18	13	6	0	2	62	20	178

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	25	32	9	8	0	2	50	18	63
2020	Communications or public affairs	26	34	20	11	10	0	0	60	21	84
2020	Access to information and privacy	35	41	19	5	0	0	0	76	5	19
2020	Security	36	23	22	11	6	2	0	60	17	119
2020	Science and technology	31	33	16	15	4	0	0	64	19	76
2020	Administration and operations	38	32	17	8	4	0	1	70	12	383
2020	Human resources	42	26	15	9	7	0	1	68	17	267
2020	Financial management	32	29	21	10	5	1	1	62	16	208
2020	Procurement	33	27	22	10	7	1	0	60	17	146
2020	Real property	26	26	29	9	5	0	5	55	14	45
2020	Materiel management	50	20	19	8	4	0	0	69	12	25
2020	Information management	30	32	21	12	4	0	1	63	16	113
2020	Information technology	30	32	21	11	5	0	0	63	16	1930
2020	Internal audit	48	18	23	11	0	0	0	66	11	17
2020	Data sciences	33	28	22	9	8	0	0	61	17	25
2020	Policy	27	30	26	10	7	0	0	57	17	55
2020	Project management	33	34	16	12	4	1	0	67	17	243
2020	Other services to the public	45	24	12	4	11	0	4	72	15	25
2020	None of the above	35	27	17	11	7	2	1	64	19	176
2019	Client contact centre	34	20	24	12	6	1	1	56	19	78
2019	Communications or public affairs	32	39	16	9	3	0	1	72	12	86
2019	Access to information and privacy	27	10	51	7	0	5	0	39	7	18
2019	Security	40	29	19	7	2	0	2	71	9	131
2019	Science and technology	19	36	24	11	7	1	0	56	19	69
2019	Administration and operations	39	29	19	5	6	0	1	70	11	311
2019	Human resources	38	26	20	8	7	1	0	65	15	193
2019	Financial management	35	32	17	9	5	1	2	68	14	169
2019	Procurement	40	30	25	2	3	0	1	70	5	99
2019	Real property	34	37	22	5	0	0	3	72	5	40
2019	Materiel management	31	12	24	13	19	0	0	43	33	16
2019	Information management	34	33	18	8	5	0	1	68	14	92
2019	Information technology	30	34	21	10	5	1	1	64	15	1811
2019	Internal audit	55	22	15	8	0	0	0	77	8	12
2019	Data sciences	35	23	17	5	19	0	0	58	24	22
2019	Policy	31	38	15	8	8	0	0	69	16	44
2019	Project management	31	29	20	11	8	0	0	61	19	226
2019	Other services to the public	36	36	5	10	9	5	0	76	20	21
2019	None of the above	44	21	14	10	6	1	4	69	16	147
2018	Client contact centre	34	17	26	10	8	2	2	54	19	48
2018	Communications or public affairs	22	40	20	11	7	0	0	63	18	79
2018	Security	23	39	25	8	4	0	1	63	12	118
2018	Science and technology	28	25	22	19	6	0	0	53	25	31
2018	Administration and operations	30	34	20	11	4	0	0	65	15	236
2018	Human resources	28	30	20	11	9	1	0	59	20	164
2018	Financial management	32	25	20	14	7	1	2	58	21	129
2018	Procurement	31	32	27	7	2	1	2	64	9	69
2018	Real property	17	32	26	17	6	0	3	50	23	37
2018	Materiel management	22	39	22	10	7	0	0	61	18	13
2018	Information management	14	33	31	16	4	0	1	48	21	71
2018	Information technology	25	31	23	12	7	1	1	57	19	1395
2018	Internal audit	33	21	24	16	5	0	0	54	21	18
2018	Data sciences	15	22	46	17	0	0	0	37	17	12
2018	Policy	22	24	26	19	0	9	0	51	21	25
2018	Project management	21	26	30	13	7	1	1	49	21	149
2018	Other services to the public	20	37	26	7	11	0	0	57	18	15
2018	None of the above	41	22	17	9	10	1	0	64	19	85
2017	Client contact centre	29	25	22	14	4	0	6	58	19	74
2017	Communications or public affairs	29	29	24	8	6	1	3	60	15	68
2017	Security	27	34	20	11	8	0	0	61	19	134
2017	Science and technology	22	34	21	13	7	0	3	58	21	73
2017	Administration and operations	32	33	17	10	5	1	2	68	15	305
2017	Human resources	29	33	20	10	6	0	2	64	16	139
2017	Financial management	29	29	21	8	8	1	4	61	18	138
2017	Procurement	29	29	20	13	5	1	2	60	19	98
2017	Real property	12	48	25	8	8	0	0	60	16	24
2017	Materiel management	50	8	19	24	0	0	0	58	24	12
2017	Information management	18	41	21	9	11	0	0	59	20	79
2017	Information technology	26	32	22	11	7	1	1	59	18	1741
2017	Policy	12	20	40	22	6	0	0	32	28	18
2017	Project management	27	32	21	10	9	1	1	59	19	163
2017	Other services to the public	35	17	22	16	0	0	10	57	18	18
2017	None of the above	31	25	16	10	11	1	5	60	22	149

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	21	11	4	4	0	5	79	9	63
2020	Communications or public affairs	51	22	19	4	3	0	1	73	8	84
2020	Access to information and privacy	71	15	9	0	0	0	5	90	0	19
2020	Security	51	23	14	5	3	2	3	77	8	118
2020	Science and technology	62	26	8	4	0	0	0	88	4	76
2020	Administration and operations	55	26	12	3	1	0	2	83	4	381
2020	Human resources	57	18	11	5	4	1	3	79	9	263
2020	Financial management	52	25	13	6	2	1	1	78	8	207
2020	Procurement	61	20	8	5	1	1	3	85	7	146
2020	Real property	68	15	7	5	2	0	3	86	7	43
2020	Materiel management	62	18	13	0	4	0	3	83	4	26
2020	Information management	64	18	9	2	2	0	4	86	4	111
2020	Information technology	57	25	10	3	2	0	2	84	6	1919
2020	Internal audit	53	24	23	0	0	0	0	77	0	17
2020	Data sciences	59	23	14	4	0	0	0	82	4	26
2020	Policy	36	35	13	5	5	3	2	75	11	54
2020	Project management	61	25	7	2	3	0	2	88	5	240
2020	Other services to the public	48	33	8	0	6	0	4	85	7	25
2020	None of the above	60	14	13	8	2	0	3	77	10	177
2019	Client contact centre	54	17	12	4	5	1	8	78	10	78
2019	Communications or public affairs	67	17	10	6	0	0	1	84	6	86
2019	Access to information and privacy	34	34	23	5	0	5	0	71	5	18
2019	Security	64	19	8	2	5	0	2	85	7	130
2019	Science and technology	59	22	11	1	4	0	3	83	6	69
2019	Administration and operations	64	18	10	3	3	0	2	83	6	313
2019	Human resources	65	18	10	1	3	2	2	86	4	191
2019	Financial management	57	22	11	6	3	1	2	80	9	169
2019	Procurement	64	20	11	1	2	0	1	85	3	99
2019	Real property	73	17	5	0	0	0	5	95	0	40
2019	Materiel management	58	19	0	18	6	0	0	76	24	17
2019	Information management	74	12	11	1	1	0	1	86	2	91
2019	Information technology	58	23	11	4	3	0	1	82	7	1814
2019	Internal audit	57	27	0	15	0	0	0	85	15	12
2019	Data sciences	72	19	4	0	5	0	0	91	5	22
2019	Policy	54	16	21	2	6	0	0	70	9	43
2019	Project management	66	19	8	3	2	0	2	87	4	228
2019	Other services to the public	47	43	0	0	0	0	10	100	0	20
2019	None of the above	60	19	8	6	3	1	3	82	9	146
2018	Client contact centre	52	14	18	5	6	2	4	70	11	48
2018	Communications or public affairs	44	27	18	6	4	0	1	72	10	79
2018	Security	52	20	15	5	6	0	2	73	11	119
2018	Science and technology	54	31	3	6	3	0	3	87	9	32
2018	Administration and operations	59	21	11	5	2	0	2	82	7	237
2018	Human resources	60	17	11	4	5	0	5	80	9	166
2018	Financial management	51	24	13	4	4	0	4	78	8	129
2018	Procurement	61	21	9	3	4	0	1	83	8	69
2018	Real property	55	24	12	3	0	0	6	84	3	38
2018	Materiel management	42	27	24	0	8	0	0	68	8	12
2018	Information management	53	24	11	10	0	0	3	79	10	71
2018	Information technology	57	21	10	6	4	0	1	79	10	1387
2018	Internal audit	52	32	11	6	0	0	0	83	6	18
2018	Data sciences	62	38	0	0	0	0	0	100	0	12
2018	Policy	50	24	11	11	5	0	0	73	15	25
2018	Project management	54	25	14	3	2	1	1	80	6	145
2018	Other services to the public	58	11	11	13	6	0	0	70	20	15
2018	None of the above	55	19	12	5	3	0	5	78	9	85
2017	Client contact centre	56	24	5	5	3	0	6	86	9	75
2017	Communications or public affairs	49	20	20	5	5	0	2	70	10	68
2017	Security	49	27	15	6	1	0	1	77	7	134
2017	Science and technology	63	20	11	4	3	0	0	83	7	73
2017	Administration and operations	62	20	10	2	3	0	2	84	6	310
2017	Human resources	59	21	8	6	3	1	2	83	9	139
2017	Financial management	49	25	12	6	4	1	4	78	9	138
2017	Procurement	60	18	10	6	4	1	1	80	10	98
2017	Real property	81	11	4	4	0	0	0	92	4	25
2017	Materiel management	73	0	27	0	0	0	0	73	0	12
2017	Information management	58	23	9	6	3	0	1	82	9	80
2017	Information technology	58	22	11	5	3	1	1	81	7	1744
2017	Policy	53	32	11	4	0	0	0	85	4	19
2017	Project management	57	26	10	4	2	1	1	84	6	163
2017	Other services to the public	56	16	17	5	5	0	0	72	11	18
2017	None of the above	62	19	11	2	2	0	4	85	4	149

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	28	15	2	7	0	2	76	9	62
2020	Communications or public affairs	37	31	18	11	3	0	0	68	14	84
2020	Access to information and privacy	55	25	20	0	0	0	0	80	0	19
2020	Security	42	33	13	9	3	1	0	76	11	119
2020	Science and technology	56	29	10	3	3	0	0	85	5	76
2020	Administration and operations	47	32	13	5	2	0	1	80	7	384
2020	Human resources	44	30	15	6	3	0	1	75	9	266
2020	Financial management	46	31	13	5	4	1	1	78	9	207
2020	Procurement	47	35	13	3	1	0	1	83	4	145
2020	Real property	55	25	11	7	0	0	3	82	7	44
2020	Materiel management	42	31	16	4	7	0	0	74	11	26
2020	Information management	52	21	17	5	4	0	1	73	9	112
2020	Information technology	48	32	13	4	2	0	0	81	7	1915
2020	Internal audit	44	11	25	13	6	0	0	55	19	16
2020	Data sciences	44	37	16	0	3	0	0	81	3	26
2020	Policy	35	29	25	5	5	0	2	64	10	55
2020	Project management	50	31	11	4	3	0	0	82	7	241
2020	Other services to the public	35	41	9	4	10	0	0	76	15	25
2020	None of the above	49	24	18	4	5	0	0	73	9	178

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	16	7	5	4	2	15	81	11	62
2020	Communications or public affairs	78	9	2	5	1	0	4	91	7	84
2020	Access to information and privacy	85	5	5	5	0	0	0	90	5	19
2020	Security	60	19	12	5	0	2	3	83	5	119
2020	Science and technology	76	13	6	1	0	0	3	92	1	75
2020	Administration and operations	68	16	6	3	1	0	5	89	4	383
2020	Human resources	66	15	7	3	2	0	7	87	5	264
2020	Financial management	65	16	9	1	2	1	6	87	3	208
2020	Procurement	75	14	5	3	1	1	1	90	4	143
2020	Real property	75	9	9	5	0	0	3	86	5	43
2020	Materiel management	66	22	5	4	0	0	4	92	4	26
2020	Information management	72	11	7	1	3	1	5	89	4	113
2020	Information technology	70	16	6	2	1	0	4	91	3	1920
2020	Internal audit	58	6	11	6	0	0	19	79	7	17
2020	Data sciences	70	19	3	0	0	0	7	97	0	26
2020	Policy	65	16	13	2	3	0	2	82	5	55
2020	Project management	71	15	4	2	1	0	6	92	3	240
2020	Other services to the public	60	27	10	0	3	0	0	86	3	25
2020	None of the above	67	14	6	3	3	1	7	88	6	177
2019	Client contact centre	62	16	10	1	3	1	6	85	4	78
2019	Communications or public affairs	73	11	0	5	2	0	8	92	8	85
2019	Access to information and privacy	44	22	24	0	0	5	6	73	0	18
2019	Security	75	12	5	3	1	1	3	90	4	130
2019	Science and technology	74	12	3	4	1	0	6	91	5	68
2019	Administration and operations	73	13	6	2	1	1	4	90	3	312
2019	Human resources	72	9	7	0	3	0	9	89	3	193
2019	Financial management	71	7	3	6	2	2	8	87	9	168
2019	Procurement	76	14	5	0	1	1	4	94	1	98
2019	Real property	76	7	7	0	0	0	10	92	0	41
2019	Materiel management	58	17	6	19	0	0	0	75	19	17
2019	Information management	78	16	3	1	1	0	1	95	2	91
2019	Information technology	72	13	5	2	2	1	5	90	4	1810
2019	Internal audit	81	7	13	0	0	0	0	87	0	12
2019	Data sciences	85	10	0	0	5	0	0	95	5	22
2019	Policy	75	14	4	0	2	0	4	94	2	44
2019	Project management	69	16	5	3	1	0	5	90	5	226
2019	Other services to the public	47	19	20	5	0	0	10	72	5	21
2019	None of the above	64	14	5	3	2	2	10	89	6	147
2018	Client contact centre	60	13	6	8	0	2	10	83	9	46
2018	Communications or public affairs	58	18	8	6	5	1	4	80	11	80
2018	Security	62	18	9	3	4	0	4	84	7	119
2018	Science and technology	67	12	3	6	3	3	6	87	10	32
2018	Administration and operations	61	20	10	3	2	0	3	84	5	236
2018	Human resources	64	12	8	3	5	0	8	83	8	166
2018	Financial management	69	13	7	3	2	0	6	87	6	129
2018	Procurement	67	15	6	3	3	1	4	87	7	70
2018	Real property	61	27	7	0	0	0	6	93	0	38
2018	Materiel management	54	7	22	0	7	10	0	68	8	13
2018	Information management	56	25	11	1	1	0	5	85	3	71
2018	Information technology	67	15	7	4	3	1	4	86	7	1391
2018	Internal audit	89	6	5	0	0	0	0	95	0	18
2018	Data sciences	81	11	9	0	0	0	0	91	0	12
2018	Policy	76	11	9	3	0	0	0	88	3	25
2018	Project management	66	18	5	3	2	3	3	89	6	149
2018	Other services to the public	61	6	19	13	0	0	0	67	13	15
2018	None of the above	61	17	8	4	4	0	6	83	9	84

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	76	10	1	2	6	0	5	90	8	60
2020	Communications or public affairs	78	9	8	1	2	1	1	89	3	83
2020	Access to information and privacy	95	5	0	0	0	0	0	100	0	19
2020	Security	80	7	5	1	1	2	4	93	2	117
2020	Science and technology	79	13	4	1	1	0	1	93	3	76
2020	Administration and operations	80	8	4	2	2	0	3	92	4	381
2020	Human resources	81	5	3	2	2	0	6	93	4	265
2020	Financial management	72	12	5	3	2	2	5	90	5	207
2020	Procurement	77	10	3	4	3	1	2	90	7	144
2020	Real property	74	16	7	0	0	0	3	93	0	44
2020	Materiel management	72	16	12	0	0	0	0	88	0	25
2020	Information management	74	6	5	4	5	2	4	86	9	113
2020	Information technology	80	9	4	2	2	1	3	92	4	1919
2020	Internal audit	69	11	7	0	0	0	13	92	0	17
2020	Data sciences	82	3	7	0	0	4	3	92	0	26
2020	Policy	76	4	5	7	7	0	2	81	14	55
2020	Project management	75	11	5	3	3	1	2	89	6	241
2020	Other services to the public	93	0	0	4	0	3	0	96	4	25
2020	None of the above	74	8	6	4	3	1	4	86	7	178
2019	Client contact centre	78	9	6	2	4	0	0	88	6	77
2019	Communications or public affairs	76	9	8	2	4	0	1	86	6	86
2019	Access to information and privacy	80	5	0	5	0	10	0	95	5	18
2019	Security	79	7	2	5	4	1	2	89	9	132
2019	Science and technology	80	6	3	1	6	2	1	90	7	69
2019	Administration and operations	72	12	6	3	4	0	3	87	7	313
2019	Human resources	76	7	3	4	3	1	7	89	7	194
2019	Financial management	71	13	8	2	3	1	3	87	5	169
2019	Procurement	82	8	4	2	2	1	1	92	4	99
2019	Real property	83	7	5	3	0	0	3	92	3	40
2019	Materiel management	52	30	0	7	6	0	6	87	13	17
2019	Information management	76	9	6	5	1	0	2	87	6	92
2019	Information technology	77	9	5	2	3	1	3	90	5	1818
2019	Internal audit	100	0	0	0	0	0	0	100	0	12
2019	Data sciences	91	4	0	0	4	0	0	96	4	21
2019	Policy	70	9	6	8	4	0	2	81	12	44
2019	Project management	71	13	5	2	5	1	2	87	7	230
2019	Other services to the public	61	6	0	9	5	0	20	84	16	21
2019	None of the above	72	9	5	2	3	2	7	89	6	147
2018	Client contact centre	67	4	9	2	6	4	8	81	9	48
2018	Communications or public affairs	69	15	4	1	6	0	5	87	8	79
2018	Security	70	14	8	2	3	0	4	87	4	119
2018	Science and technology	82	3	0	6	3	6	0	90	10	32
2018	Administration and operations	74	11	4	4	3	2	3	89	7	238
2018	Human resources	68	8	6	4	5	0	9	84	10	167
2018	Financial management	70	9	6	6	4	1	4	83	11	130
2018	Procurement	67	16	4	2	3	1	7	90	5	70
2018	Real property	73	11	11	0	0	0	6	89	0	38
2018	Materiel management	86	7	7	0	0	0	0	93	0	13
2018	Information management	72	15	3	4	3	0	3	89	8	70
2018	Information technology	75	11	5	2	3	1	4	90	5	1393
2018	Internal audit	89	11	0	0	0	0	0	100	0	18
2018	Data sciences	77	17	0	0	0	6	0	100	0	12
2018	Policy	63	23	7	0	3	0	3	89	4	25
2018	Project management	68	13	4	6	3	2	5	87	9	150
2018	Other services to the public	62	25	6	7	0	0	0	87	7	15
2018	None of the above	69	12	4	6	2	0	8	87	9	85
2017	Client contact centre	74	9	1	7	1	0	7	90	9	75
2017	Communications or public affairs	62	15	9	4	9	0	1	78	12	68
2017	Security	82	6	5	2	4	1	0	89	6	134
2017	Science and technology	78	9	5	3	1	0	3	90	4	73
2017	Administration and operations	70	12	6	3	3	0	5	88	6	308
2017	Human resources	69	9	5	2	5	1	10	87	8	139
2017	Financial management	62	10	7	5	5	4	7	81	11	138
2017	Procurement	72	12	5	4	5	1	0	86	9	97
2017	Real property	77	15	4	0	4	0	0	92	4	25
2017	Materiel management	73	0	8	8	10	0	0	73	19	12
2017	Information management	68	15	6	3	5	1	3	86	8	80
2017	Information technology	75	10	5	2	3	2	3	90	5	1746
2017	Policy	58	5	11	20	0	0	6	67	22	19
2017	Project management	76	11	5	5	2	0	1	88	7	163
2017	Other services to the public	95	0	0	0	5	0	0	95	5	18
2017	None of the above	79	7	3	1	1	2	8	95	2	149

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	64	19	5	4	6	0	2	84	11	63
2020	Communications or public affairs	54	28	10	3	4	0	0	83	7	85
2020	Access to information and privacy	90	10	0	0	0	0	0	100	0	19
2020	Security	68	21	4	2	2	1	3	92	4	117
2020	Science and technology	65	26	4	0	4	0	1	92	4	76
2020	Administration and operations	71	16	7	2	1	0	2	89	3	382
2020	Human resources	77	12	2	2	2	0	5	93	5	265
2020	Financial management	67	19	5	3	2	1	3	90	5	208
2020	Procurement	73	16	7	3	0	1	1	90	3	145
2020	Real property	68	20	9	0	0	0	3	90	0	43
2020	Materiel management	72	17	5	7	0	0	0	88	7	26
2020	Information management	70	22	3	3	1	0	2	93	4	112
2020	Information technology	70	19	6	2	1	0	2	91	3	1914
2020	Internal audit	75	13	13	0	0	0	0	87	0	17
2020	Data sciences	53	18	16	9	0	4	0	74	9	26
2020	Policy	68	14	15	2	2	0	0	82	3	55
2020	Project management	73	17	5	1	2	0	2	92	3	239
2020	Other services to the public	85	8	3	4	0	0	0	93	4	25
2020	None of the above	62	21	5	3	3	1	4	88	7	175
2019	Client contact centre	60	26	9	2	2	0	0	86	5	78
2019	Communications or public affairs	60	23	8	4	4	0	1	84	8	86
2019	Access to information and privacy	58	16	12	10	0	5	0	77	10	18
2019	Security	66	22	5	2	2	1	2	91	4	130
2019	Science and technology	63	23	7	0	4	2	0	88	4	69
2019	Administration and operations	65	18	8	3	3	0	2	85	7	310
2019	Human resources	68	17	6	2	2	0	5	89	4	194
2019	Financial management	62	16	12	2	3	1	3	82	6	168
2019	Procurement	63	26	8	0	2	0	1	90	2	99
2019	Real property	67	28	0	3	0	0	3	97	3	39
2019	Materiel management	47	29	11	7	0	0	6	81	7	17
2019	Information management	66	22	7	2	2	0	0	88	4	92
2019	Information technology	66	21	7	3	2	0	1	88	4	1810
2019	Internal audit	85	8	8	0	0	0	0	92	0	12
2019	Data sciences	71	19	0	5	4	0	0	90	10	21
2019	Policy	52	32	9	4	2	0	0	84	6	44
2019	Project management	67	20	6	3	2	1	1	89	6	227
2019	Other services to the public	56	16	7	0	5	0	15	86	5	21
2019	None of the above	67	18	5	3	1	1	5	91	4	147
2018	Client contact centre	68	17	0	5	4	2	4	90	10	47
2018	Communications or public affairs	56	22	11	4	4	0	4	81	7	79
2018	Security	66	23	8	1	1	0	2	90	2	119
2018	Science and technology	65	18	3	6	3	0	6	88	9	33
2018	Administration and operations	61	20	8	6	2	0	2	83	9	239
2018	Human resources	70	14	5	3	3	0	4	88	7	169
2018	Financial management	56	26	7	6	2	1	1	84	8	130
2018	Procurement	50	28	16	1	3	0	2	80	4	70
2018	Real property	62	19	11	6	0	0	3	83	6	38
2018	Materiel management	54	24	15	0	7	0	0	78	7	13
2018	Information management	63	21	11	1	1	0	3	86	3	71
2018	Information technology	64	23	8	2	1	0	2	88	4	1402
2018	Internal audit	100	0	0	0	0	0	0	100	0	18
2018	Data sciences	69	9	23	0	0	0	0	77	0	12
2018	Policy	69	14	14	3	0	0	0	82	3	25
2018	Project management	62	21	9	4	1	2	2	86	4	150
2018	Other services to the public	58	28	14	0	0	0	0	86	0	13
2018	None of the above	66	24	5	1	2	0	1	91	4	86
2017	Client contact centre	69	14	7	4	0	0	6	89	4	75
2017	Communications or public affairs	55	17	16	6	3	0	3	74	9	68
2017	Security	67	19	7	4	4	0	0	86	7	134
2017	Science and technology	65	19	4	5	3	0	4	87	8	72
2017	Administration and operations	63	22	6	3	3	0	4	88	6	306
2017	Human resources	58	17	10	4	3	0	8	82	8	139
2017	Financial management	47	27	11	4	4	1	6	79	9	139
2017	Procurement	54	31	8	3	2	1	1	87	5	98
2017	Real property	67	26	4	4	0	0	0	92	4	25
2017	Materiel management	92	0	0	0	0	0	8	100	0	12
2017	Information management	63	24	6	2	4	0	1	88	6	80
2017	Information technology	62	23	8	3	2	1	1	87	5	1746
2017	Policy	53	26	16	4	0	0	0	80	4	19
2017	Project management	71	20	6	2	1	0	1	91	3	163
2017	Other services to the public	73	10	11	0	5	0	0	84	5	18
2017	None of the above	62	20	6	4	1	1	7	88	5	149

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	21	4	3	9	0	2	83	12	63
2020	Communications or public affairs	64	21	7	3	5	0	0	85	8	85
2020	Access to information and privacy	95	5	0	0	0	0	0	100	0	19
2020	Security	72	14	5	3	2	1	2	88	6	119
2020	Science and technology	76	20	0	1	1	0	1	97	3	76
2020	Administration and operations	73	14	8	2	2	0	2	88	4	381
2020	Human resources	74	10	3	4	3	0	5	89	7	265
2020	Financial management	62	18	7	4	4	1	3	84	9	209
2020	Procurement	68	13	9	4	4	1	1	83	8	146
2020	Real property	68	18	9	2	0	0	3	88	2	44
2020	Materiel management	65	25	0	7	0	0	4	93	7	26
2020	Information management	71	13	7	2	4	0	3	87	6	111
2020	Information technology	71	14	7	3	3	0	1	87	6	1918
2020	Internal audit	77	11	13	0	0	0	0	87	0	17
2020	Data sciences	69	16	3	7	0	4	0	89	8	26
2020	Policy	62	13	11	5	9	0	0	75	14	54
2020	Project management	67	17	5	6	4	0	2	85	10	242
2020	Other services to the public	78	15	0	0	7	0	0	93	7	25
2020	None of the above	64	13	11	2	5	1	3	81	7	178
2019	Client contact centre	66	16	10	4	4	0	0	82	8	77
2019	Communications or public affairs	65	15	6	7	7	0	0	80	13	86
2019	Access to information and privacy	71	7	11	5	0	5	0	83	6	17
2019	Security	63	16	7	7	4	1	1	82	12	132
2019	Science and technology	65	16	4	3	9	3	0	84	12	69
2019	Administration and operations	66	15	9	4	4	1	2	83	8	310
2019	Human resources	64	12	12	6	2	1	3	79	9	194
2019	Financial management	59	15	10	8	4	1	3	76	13	168
2019	Procurement	64	18	9	5	2	0	1	83	7	98
2019	Real property	69	22	0	5	2	0	2	93	7	41
2019	Materiel management	46	23	20	6	6	0	0	69	11	17
2019	Information management	68	15	2	9	4	0	1	84	14	92
2019	Information technology	68	17	6	4	4	0	2	86	8	1815
2019	Internal audit	85	8	0	0	8	0	0	92	8	12
2019	Data sciences	67	20	9	0	4	0	0	87	4	21
2019	Policy	53	23	6	0	18	0	0	76	18	44
2019	Project management	62	17	8	6	5	1	1	81	11	229
2019	Other services to the public	72	6	5	5	4	0	10	85	9	21
2019	None of the above	63	15	8	7	1	1	5	84	8	147
2018	Client contact centre	60	15	6	5	10	2	2	78	16	47
2018	Communications or public affairs	47	25	12	8	5	0	4	75	13	79
2018	Security	62	21	9	3	4	0	2	84	7	119
2018	Science and technology	55	19	3	6	10	0	6	79	17	31
2018	Administration and operations	59	20	10	6	6	0	1	79	12	238
2018	Human resources	52	19	8	9	7	0	4	75	17	169
2018	Financial management	63	19	6	6	4	1	1	84	10	130
2018	Procurement	54	19	15	5	5	0	2	74	11	70
2018	Real property	65	11	14	8	0	0	3	78	8	38
2018	Materiel management	71	15	7	0	7	0	0	86	7	13
2018	Information management	65	23	3	5	3	0	1	89	8	70
2018	Information technology	61	19	9	5	3	1	2	82	9	1399
2018	Internal audit	53	19	17	6	6	0	0	72	11	18
2018	Data sciences	75	17	9	0	0	0	0	91	0	12
2018	Policy	57	10	22	3	7	0	0	67	11	25
2018	Project management	62	18	9	5	3	1	2	82	8	150
2018	Other services to the public	30	35	15	13	8	0	0	65	20	13
2018	None of the above	59	19	9	5	7	1	1	80	11	86
2017	Client contact centre	67	12	6	5	3	0	7	84	9	75
2017	Communications or public affairs	61	10	3	8	16	0	1	73	24	67
2017	Security	67	18	3	4	6	1	1	87	11	134
2017	Science and technology	61	23	8	3	3	0	3	86	6	73
2017	Administration and operations	63	16	9	4	4	1	3	82	8	310
2017	Human resources	60	18	7	4	5	1	5	82	10	138
2017	Financial management	52	21	8	6	5	1	6	79	13	139
2017	Procurement	62	15	7	8	5	1	1	79	14	98
2017	Real property	62	22	4	8	4	0	0	84	12	25
2017	Materiel management	57	16	8	8	10	0	0	73	19	12
2017	Information management	64	15	8	4	6	3	1	82	10	80
2017	Information technology	65	18	8	4	3	1	2	85	7	1747
2017	Policy	54	20	16	0	4	5	0	79	4	19
2017	Project management	65	20	9	3	2	0	1	85	6	163
2017	Other services to the public	78	11	6	0	6	0	0	89	6	17
2017	None of the above	66	15	6	4	1	1	6	88	6	149

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	72	7	5	1	2	2	12	91	4	60
2020	Communications or public affairs	61	11	5	1	1	0	20	91	2	85
2020	Access to information and privacy	70	10	0	0	0	0	20	100	0	19
2020	Security	72	7	5	1	1	2	13	92	2	119
2020	Science and technology	65	17	3	3	3	0	11	91	6	76
2020	Administration and operations	69	10	3	1	1	0	16	95	2	384
2020	Human resources	66	4	4	1	1	1	23	92	3	265
2020	Financial management	61	14	6	3	2	1	13	87	6	209
2020	Procurement	70	8	4	1	1	1	15	93	2	145
2020	Real property	48	14	9	4	0	0	25	82	6	43
2020	Materiel management	58	16	3	0	0	0	23	96	0	26
2020	Information management	70	10	4	0	0	0	17	96	0	112
2020	Information technology	64	12	5	1	1	0	18	92	2	1924
2020	Internal audit	59	16	13	0	0	0	13	86	0	17
2020	Data sciences	56	26	0	0	0	4	14	100	0	26
2020	Policy	65	8	6	2	2	0	18	89	4	55
2020	Project management	63	14	6	1	1	0	14	90	3	241
2020	Other services to the public	51	24	0	4	0	0	22	95	5	25
2020	None of the above	58	9	2	1	2	1	27	94	3	178
2019	Client contact centre	62	11	4	0	0	0	23	95	0	78
2019	Communications or public affairs	61	10	1	1	2	0	25	94	4	86
2019	Access to information and privacy	44	10	18	0	0	5	24	75	0	18
2019	Security	66	12	3	2	1	1	16	94	3	130
2019	Science and technology	58	9	4	0	3	2	23	90	4	69
2019	Administration and operations	67	8	2	2	1	0	20	94	3	311
2019	Human resources	67	9	4	1	0	0	19	94	1	193
2019	Financial management	55	14	6	3	2	1	19	86	7	168
2019	Procurement	64	12	1	1	0	0	22	97	1	96
2019	Real property	53	15	8	0	0	0	24	90	0	39
2019	Materiel management	47	12	7	11	6	0	17	71	20	17
2019	Information management	67	7	5	1	0	0	20	92	1	92
2019	Information technology	65	12	5	2	1	0	16	92	3	1807
2019	Internal audit	70	14	0	0	0	0	15	100	0	12
2019	Data sciences	72	4	10	0	0	0	14	89	0	21
2019	Policy	58	11	6	4	0	0	21	87	5	44
2019	Project management	64	16	4	0	0	1	15	95	1	229
2019	Other services to the public	37	15	0	0	0	0	48	100	0	20
2019	None of the above	56	11	3	1	0	1	27	93	2	147
2018	Client contact centre	52	11	2	4	0	2	29	91	6	47
2018	Communications or public affairs	50	13	2	4	0	1	30	92	5	77
2018	Security	59	17	4	3	0	0	17	92	3	118
2018	Science and technology	62	12	6	3	0	0	18	89	4	33
2018	Administration and operations	58	10	3	0	0	0	28	95	1	236
2018	Human resources	63	9	3	4	1	0	20	89	7	169
2018	Financial management	53	12	8	2	2	1	21	84	6	129
2018	Procurement	41	22	3	2	0	0	32	93	2	70
2018	Real property	61	11	8	0	0	0	20	90	0	38
2018	Materiel management	54	17	15	0	0	0	14	83	0	13
2018	Information management	63	10	4	1	1	0	20	91	3	70
2018	Information technology	57	12	6	2	0	0	22	90	2	1394
2018	Internal audit	64	11	0	0	0	0	25	100	0	18
2018	Data sciences	65	17	0	0	0	0	19	100	0	12
2018	Policy	55	10	4	4	5	0	24	85	11	24
2018	Project management	61	16	2	1	1	1	18	95	2	149
2018	Other services to the public	31	38	0	0	0	0	31	100	0	12
2018	None of the above	55	11	2	0	0	0	32	97	0	85
2017	Client contact centre	61	6	3	5	0	0	24	90	7	75
2017	Communications or public affairs	56	8	7	3	0	0	27	87	4	67
2017	Security	59	13	7	1	1	1	19	89	3	134
2017	Science and technology	66	8	7	0	0	0	19	92	0	73
2017	Administration and operations	60	11	5	1	1	1	21	92	2	309
2017	Human resources	61	7	5	1	0	0	25	92	2	139
2017	Financial management	50	12	6	6	3	1	22	80	13	139
2017	Procurement	55	18	4	4	1	1	16	89	6	98
2017	Real property	50	20	0	0	4	0	26	95	5	25
2017	Materiel management	65	0	0	0	0	0	35	100	0	12
2017	Information management	58	15	1	1	1	0	23	95	3	80
2017	Information technology	59	14	4	2	1	1	19	91	3	1743
2017	Policy	59	9	11	5	0	0	16	81	6	19
2017	Project management	66	11	4	2	1	0	17	92	3	163
2017	Other services to the public	73	0	0	5	0	0	22	93	7	18
2017	None of the above	60	5	5	1	1	1	27	91	3	149

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	10	5	2	3	0	6	89	5	63
2020	Communications or public affairs	85	10	3	1	0	0	1	96	1	85
2020	Access to information and privacy	71	24	5	0	0	0	0	95	0	19
2020	Security	64	15	16	1	1	1	3	82	2	118
2020	Science and technology	78	18	3	0	1	0	0	96	1	76
2020	Administration and operations	81	10	3	1	0	0	5	96	1	385
2020	Human resources	80	8	3	1	1	0	6	94	2	266
2020	Financial management	70	16	4	0	2	1	6	93	3	209
2020	Procurement	71	16	7	4	1	0	1	88	5	146
2020	Real property	56	25	9	7	0	0	2	83	7	45
2020	Materiel management	68	20	4	4	0	0	4	92	4	26
2020	Information management	76	18	2	0	0	0	5	98	0	113
2020	Information technology	67	20	7	2	1	0	2	90	3	1930
2020	Internal audit	71	22	7	0	0	0	0	93	0	17
2020	Data sciences	81	7	0	0	0	4	7	100	0	26
2020	Policy	86	9	4	0	2	0	0	95	2	55
2020	Project management	68	16	7	3	1	0	4	88	5	240
2020	Other services to the public	68	20	12	0	0	0	0	88	0	25
2020	None of the above	70	18	4	2	1	1	4	93	3	178
2019	Client contact centre	72	19	3	4	0	0	3	93	4	78
2019	Communications or public affairs	81	8	2	3	0	0	5	94	4	86
2019	Access to information and privacy	58	21	10	0	0	5	7	89	0	18
2019	Security	65	22	4	3	0	1	5	93	3	132
2019	Science and technology	62	17	12	2	1	5	2	84	3	66
2019	Administration and operations	78	11	2	3	0	0	6	95	3	312
2019	Human resources	79	10	4	1	1	1	5	95	1	194
2019	Financial management	71	15	3	3	1	1	6	92	4	169
2019	Procurement	67	21	5	3	2	0	2	89	5	99
2019	Real property	64	17	10	3	0	0	7	87	3	40
2019	Materiel management	76	12	13	0	0	0	0	87	0	17
2019	Information management	73	13	7	1	1	0	5	91	2	90
2019	Information technology	66	19	8	3	1	0	3	88	4	1815
2019	Internal audit	85	15	0	0	0	0	0	100	0	12
2019	Data sciences	84	16	0	0	0	0	0	100	0	21
2019	Policy	75	15	2	0	2	0	6	96	2	44
2019	Project management	64	21	8	2	1	1	3	89	3	228
2019	Other services to the public	48	27	0	3	0	8	14	96	4	21
2019	None of the above	71	9	5	2	2	1	9	90	5	145
2018	Client contact centre	57	16	8	11	2	2	4	77	14	47
2018	Communications or public affairs	71	11	5	1	0	1	10	93	1	78
2018	Security	58	29	7	3	1	0	3	89	4	119
2018	Science and technology	64	15	3	6	3	0	9	87	10	32
2018	Administration and operations	70	17	5	1	0	0	7	93	1	239
2018	Human resources	73	12	3	1	1	0	10	94	3	169
2018	Financial management	71	16	4	1	1	1	7	94	2	129
2018	Procurement	59	22	7	6	2	0	4	84	8	70
2018	Real property	46	23	22	1	3	0	5	73	4	38
2018	Materiel management	64	15	15	7	0	0	0	78	7	13
2018	Information management	70	20	4	0	0	0	6	96	0	71
2018	Information technology	60	21	9	3	2	0	5	85	5	1397
2018	Internal audit	67	11	6	6	0	0	11	88	6	18
2018	Data sciences	65	17	6	0	6	0	6	87	7	12
2018	Policy	74	10	9	0	0	0	7	90	0	25
2018	Project management	59	19	14	1	1	1	5	83	2	149
2018	Other services to the public	48	29	15	8	0	0	0	77	8	13
2018	None of the above	67	10	7	1	3	1	11	87	5	87
2017	Client contact centre	65	12	12	4	0	0	7	83	4	75
2017	Communications or public affairs	73	14	1	0	0	0	12	98	0	67
2017	Security	64	23	6	0	2	1	4	91	2	133
2017	Science and technology	56	27	8	4	0	0	5	87	4	73
2017	Administration and operations	70	15	4	1	1	0	10	94	1	305
2017	Human resources	72	12	6	1	1	1	7	91	2	138
2017	Financial management	59	18	8	3	2	1	8	86	5	137
2017	Procurement	61	23	7	3	1	1	3	88	4	97
2017	Real property	58	30	4	4	0	0	4	92	4	25
2017	Materiel management	65	18	0	0	0	0	17	100	0	12
2017	Information management	70	11	6	5	4	0	4	85	9	80
2017	Information technology	61	21	9	2	1	1	5	87	4	1736
2017	Policy	73	11	5	0	0	0	11	94	0	19
2017	Project management	66	16	10	6	1	0	1	83	7	163
2017	Other services to the public	74	5	11	0	0	0	10	88	0	18
2017	None of the above	62	11	10	2	1	1	13	85	4	148

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	11	9	7	2	0	3	82	9	62
2020	Communications or public affairs	64	13	12	2	6	0	2	80	8	85
2020	Access to information and privacy	95	0	0	0	5	0	0	95	5	19
2020	Security	68	15	7	2	4	1	2	86	7	118
2020	Science and technology	75	13	7	1	4	0	0	88	5	76
2020	Administration and operations	73	12	6	3	2	0	3	88	5	385
2020	Human resources	77	7	2	4	4	0	4	89	9	267
2020	Financial management	73	13	4	3	4	1	3	89	7	209
2020	Procurement	75	15	1	4	3	1	1	91	7	146
2020	Real property	73	18	5	2	0	0	2	93	2	45
2020	Materiel management	64	7	9	9	4	0	8	77	13	26
2020	Information management	65	20	6	4	1	0	4	88	6	113
2020	Information technology	72	15	6	3	2	0	2	89	5	1933
2020	Internal audit	87	13	0	0	0	0	0	100	0	17
2020	Data sciences	72	15	4	0	9	0	0	87	9	26
2020	Policy	66	20	7	0	7	0	0	86	7	55
2020	Project management	73	17	4	2	3	0	1	91	5	242
2020	Other services to the public	63	27	4	0	7	0	0	90	7	25
2020	None of the above	65	16	7	2	7	0	3	83	9	178
2019	Client contact centre	71	15	5	4	4	0	1	87	8	78
2019	Communications or public affairs	72	16	6	2	1	0	3	91	3	86
2019	Access to information and privacy	78	0	0	7	5	5	5	87	13	18
2019	Security	69	15	5	5	4	0	1	86	9	132
2019	Science and technology	71	18	3	3	5	0	0	89	8	69
2019	Administration and operations	69	12	7	4	5	0	4	84	9	312
2019	Human resources	75	11	3	2	5	0	3	89	8	194
2019	Financial management	78	9	2	2	3	2	4	93	5	169
2019	Procurement	76	10	4	4	4	1	1	88	8	99
2019	Real property	77	15	0	3	3	0	3	94	6	40
2019	Materiel management	29	47	11	0	12	0	0	76	12	17
2019	Information management	72	13	7	1	2	0	4	89	3	92
2019	Information technology	74	14	5	2	3	1	2	90	4	1820
2019	Internal audit	65	15	19	0	0	0	0	81	0	12
2019	Data sciences	95	5	0	0	0	0	0	100	0	21
2019	Policy	79	15	0	4	2	0	0	94	6	44
2019	Project management	70	15	5	2	5	2	1	88	7	230
2019	Other services to the public	50	18	19	3	5	0	5	71	9	21
2019	None of the above	76	8	5	1	3	1	6	91	4	147
2018	Client contact centre	57	29	0	2	4	2	6	93	7	47
2018	Communications or public affairs	68	17	7	1	1	1	6	91	2	78
2018	Security	60	21	12	1	3	0	3	83	4	118
2018	Science and technology	62	21	3	3	0	3	9	93	3	33
2018	Administration and operations	68	16	5	3	4	1	3	87	7	239
2018	Human resources	67	7	6	4	10	0	7	79	14	169
2018	Financial management	72	9	5	6	5	1	2	83	11	129
2018	Procurement	64	17	7	3	6	0	3	83	10	70
2018	Real property	66	14	4	8	3	0	5	84	12	38
2018	Materiel management	61	7	22	10	0	0	0	68	10	13
2018	Information management	72	13	4	5	3	1	1	87	8	71
2018	Information technology	67	16	7	2	3	1	3	87	5	1404
2018	Internal audit	81	14	0	0	5	0	0	95	5	18
2018	Data sciences	53	26	9	0	6	0	6	84	7	12
2018	Policy	60	28	3	4	5	0	0	88	9	25
2018	Project management	66	15	10	4	1	1	3	84	6	149
2018	Other services to the public	73	8	13	0	7	0	0	80	7	13
2018	None of the above	64	13	4	6	2	3	7	86	10	87
2017	Client contact centre	69	11	7	7	1	0	6	84	9	75
2017	Communications or public affairs	55	18	11	5	5	0	6	78	10	67
2017	Security	60	17	12	4	3	1	3	80	7	134
2017	Science and technology	56	13	15	9	1	0	5	73	11	73
2017	Administration and operations	61	15	10	6	5	0	3	78	11	310
2017	Human resources	67	13	5	5	3	1	7	85	9	139
2017	Financial management	66	12	5	4	4	1	7	85	9	139
2017	Procurement	71	9	10	3	5	0	1	81	8	97
2017	Real property	76	24	0	0	0	0	0	100	0	25
2017	Materiel management	58	0	16	0	17	0	8	63	19	12
2017	Information management	55	28	8	2	6	0	1	83	9	80
2017	Information technology	60	21	8	4	3	1	2	84	8	1746
2017	Policy	56	20	9	5	4	0	5	80	10	19
2017	Project management	68	17	5	5	3	0	3	87	8	163
2017	Other services to the public	49	13	23	5	5	0	5	65	11	18
2017	None of the above	64	14	5	5	6	0	7	83	12	149

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	18	19	5	2	2	2	73	7	63
2020	Communications or public affairs	40	31	16	6	6	0	1	72	12	85
2020	Access to information and privacy	56	35	5	4	0	0	0	91	4	19
2020	Security	53	24	12	3	5	1	3	79	8	118
2020	Science and technology	55	23	17	4	1	0	0	78	5	76
2020	Administration and operations	48	25	17	4	4	0	2	75	8	386
2020	Human resources	44	24	19	8	3	0	3	70	10	268
2020	Financial management	49	31	11	5	0	2	1	82	6	209
2020	Procurement	46	29	18	3	4	0	1	76	6	146
2020	Real property	49	20	21	4	4	0	2	70	9	45
2020	Materiel management	50	24	14	8	0	0	4	77	8	26
2020	Information management	54	27	13	1	2	0	3	83	3	112
2020	Information technology	51	28	13	4	2	0	1	80	7	1930
2020	Internal audit	40	31	6	18	0	0	6	75	19	17
2020	Data sciences	43	32	14	12	0	0	0	75	12	26
2020	Policy	45	25	16	5	7	0	2	72	12	55
2020	Project management	48	30	12	4	4	0	0	80	8	243
2020	Other services to the public	40	35	14	7	3	0	0	75	10	25
2020	None of the above	48	29	15	3	2	0	3	80	5	178
2019	Client contact centre	64	21	9	2	4	0	0	85	6	78
2019	Communications or public affairs	45	31	14	7	3	0	0	77	10	86
2019	Access to information and privacy	68	5	16	0	0	5	7	82	0	18
2019	Security	61	22	8	5	1	1	1	85	6	131
2019	Science and technology	54	27	12	3	3	0	2	82	6	69
2019	Administration and operations	61	21	8	4	3	0	3	85	7	311
2019	Human resources	63	20	10	4	2	0	1	84	6	193
2019	Financial management	59	21	12	3	2	1	2	82	6	169
2019	Procurement	61	21	9	6	1	0	2	83	7	99
2019	Real property	76	10	7	5	0	0	3	88	5	40
2019	Materiel management	68	26	6	0	0	0	0	94	0	16
2019	Information management	58	21	15	1	1	2	2	82	2	92
2019	Information technology	58	24	11	3	2	0	2	85	5	1822
2019	Internal audit	77	15	0	8	0	0	0	92	8	12
2019	Data sciences	67	20	8	4	0	0	0	87	4	21
2019	Policy	59	19	20	0	2	0	0	77	2	43
2019	Project management	57	23	14	2	2	1	3	82	3	229
2019	Other services to the public	27	46	18	0	0	0	10	81	0	21
2019	None of the above	59	18	14	2	2	1	4	81	4	146
2018	Client contact centre	50	30	6	6	2	2	4	85	8	48
2018	Communications or public affairs	48	26	14	7	4	0	2	75	10	79
2018	Security	51	28	15	4	0	0	2	81	4	119
2018	Science and technology	62	12	9	6	6	0	6	78	13	33
2018	Administration and operations	58	24	12	1	3	0	2	84	4	238
2018	Human resources	51	25	12	4	3	0	4	80	8	169
2018	Financial management	46	32	10	6	2	1	3	81	9	130
2018	Procurement	44	31	13	6	3	0	4	78	9	70
2018	Real property	60	21	3	7	3	0	7	87	10	38
2018	Materiel management	56	22	22	0	0	0	0	78	0	13
2018	Information management	50	30	14	0	3	0	3	82	3	71
2018	Information technology	53	26	13	4	2	0	2	81	6	1400
2018	Internal audit	46	38	5	11	0	0	0	84	11	18
2018	Data sciences	40	43	0	9	9	0	0	83	17	12
2018	Policy	34	36	26	4	0	0	0	70	4	25
2018	Project management	52	22	13	7	3	1	2	77	10	148
2018	Other services to the public	51	35	14	0	0	0	0	86	0	13
2018	None of the above	59	25	5	1	5	1	4	88	7	87
2017	Client contact centre	56	23	11	6	0	0	5	83	6	75
2017	Communications or public affairs	42	24	21	2	4	0	6	71	6	67
2017	Security	49	22	16	8	3	0	2	73	11	134
2017	Science and technology	63	24	8	0	0	0	5	91	0	72
2017	Administration and operations	56	24	13	3	2	0	3	82	5	309
2017	Human resources	53	28	12	2	1	0	4	85	3	139
2017	Financial management	51	25	10	4	5	0	5	81	9	139
2017	Procurement	48	31	11	7	3	0	0	79	10	97
2017	Real property	62	14	19	4	0	0	0	77	4	25
2017	Materiel management	68	17	7	0	0	0	8	92	0	12
2017	Information management	56	22	11	4	3	0	4	82	7	80
2017	Information technology	53	27	12	4	2	1	2	83	6	1746
2017	Policy	51	23	21	0	0	0	6	78	0	18
2017	Project management	63	23	13	1	1	0	0	86	2	163
2017	Other services to the public	50	5	40	0	0	0	5	58	0	18
2017	None of the above	60	17	10	4	2	0	7	83	6	147

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	22	18	12	3	0	2	66	15	63
2020	Communications or public affairs	26	42	22	7	2	1	0	69	9	85
2020	Access to information and privacy	20	56	19	5	0	0	0	76	5	19
2020	Security	38	32	19	6	5	1	0	70	11	119
2020	Science and technology	30	47	18	5	0	0	0	77	5	76
2020	Administration and operations	38	41	16	3	2	0	0	79	5	385
2020	Human resources	38	36	18	5	3	0	0	75	7	268
2020	Financial management	38	37	14	7	3	1	0	76	10	209
2020	Procurement	31	44	19	3	3	1	0	75	6	145
2020	Real property	31	40	20	5	2	0	3	72	7	44
2020	Materiel management	46	24	27	4	0	0	0	69	4	26
2020	Information management	47	32	16	5	0	1	0	80	5	113
2020	Information technology	34	40	19	5	2	0	0	74	7	1936
2020	Internal audit	35	24	24	11	6	0	0	59	17	17
2020	Data sciences	26	49	18	3	4	0	0	75	7	26
2020	Policy	21	39	34	7	0	0	0	59	7	55
2020	Project management	39	40	11	6	3	0	0	80	9	242
2020	Other services to the public	26	42	17	10	0	0	4	72	11	25
2020	None of the above	35	36	18	6	3	1	1	73	9	178

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	33	21	23	3	0	2	52	27	63
2020	Communications or public affairs	18	32	31	11	8	0	0	50	19	85
2020	Access to information and privacy	5	61	29	5	0	0	0	66	5	19
2020	Security	14	28	38	16	4	0	0	41	21	118
2020	Science and technology	20	30	40	9	0	0	1	51	9	76
2020	Administration and operations	17	39	32	8	3	0	0	56	11	385
2020	Human resources	14	38	32	13	2	0	0	53	15	266
2020	Financial management	20	33	32	11	4	1	0	53	15	208
2020	Procurement	17	34	33	11	5	0	0	51	16	145
2020	Real property	23	26	31	17	0	0	2	50	18	45
2020	Materiel management	15	44	35	3	4	0	0	59	7	26
2020	Information management	25	33	27	11	3	0	2	59	14	113
2020	Information technology	15	35	34	11	5	0	0	50	16	1934
2020	Internal audit	24	35	29	13	0	0	0	59	13	17
2020	Data sciences	4	46	21	20	4	4	0	52	26	26
2020	Policy	7	26	44	17	5	0	0	33	23	55
2020	Project management	15	31	36	10	7	0	0	46	18	243
2020	Other services to the public	7	36	40	10	7	0	0	43	17	25
2020	None of the above	15	35	32	11	6	1	0	50	17	177
2019	Client contact centre	16	29	46	5	4	0	0	45	9	78
2019	Communications or public affairs	17	29	39	14	2	0	0	46	16	86
2019	Access to information and privacy	20	30	46	0	0	5	0	52	0	18
2019	Security	21	25	41	10	2	0	1	47	12	132
2019	Science and technology	17	38	33	10	1	0	0	56	11	69
2019	Administration and operations	22	33	30	10	3	0	1	55	14	312
2019	Human resources	19	32	36	10	3	0	0	51	13	194
2019	Financial management	19	28	38	11	3	0	1	47	15	169
2019	Procurement	23	34	30	11	2	0	0	57	13	100
2019	Real property	24	42	29	2	2	0	0	66	5	43
2019	Materiel management	30	11	48	6	6	0	0	41	11	17
2019	Information management	21	27	30	13	8	0	0	49	21	92
2019	Information technology	16	35	32	13	4	0	0	51	17	1826
2019	Internal audit	26	22	37	15	0	0	0	48	15	12
2019	Data sciences	33	4	39	13	5	0	5	39	19	22
2019	Policy	14	20	42	17	6	0	0	34	23	43
2019	Project management	12	33	33	17	4	0	0	46	21	230
2019	Other services to the public	26	40	16	14	0	0	5	68	14	21
2019	None of the above	23	28	32	12	4	1	0	51	16	147
2018	Client contact centre	13	38	32	12	4	2	0	52	16	48
2018	Communications or public affairs	12	31	40	8	9	0	0	43	17	79
2018	Security	10	29	43	13	2	0	2	40	16	119
2018	Science and technology	14	21	41	9	15	0	0	35	24	33
2018	Administration and operations	18	31	36	11	2	1	1	50	13	238
2018	Human resources	8	37	34	15	5	0	0	46	20	171
2018	Financial management	14	29	38	15	4	0	0	43	18	130
2018	Procurement	15	42	32	7	4	0	0	57	11	70
2018	Real property	11	26	34	21	8	0	0	37	29	38
2018	Materiel management	0	24	47	22	7	0	0	24	29	13
2018	Information management	14	30	38	14	3	0	1	45	17	71
2018	Information technology	14	32	36	13	5	0	0	46	18	1407
2018	Internal audit	13	27	38	11	11	0	0	40	22	18
2018	Data sciences	33	27	26	14	0	0	0	60	14	12
2018	Policy	14	46	25	8	8	0	0	59	16	25
2018	Project management	10	28	40	18	5	0	0	38	22	150
2018	Other services to the public	12	31	32	20	5	0	0	43	25	15
2018	None of the above	17	32	30	15	6	0	0	49	21	86
2017	Client contact centre	18	25	37	14	4	0	1	44	18	75
2017	Communications or public affairs	9	24	42	15	11	0	0	33	25	67
2017	Security	8	32	42	12	7	0	0	39	18	135
2017	Science and technology	13	29	36	18	4	0	0	42	22	73
2017	Administration and operations	15	28	40	11	5	0	0	43	16	310
2017	Human resources	11	24	39	17	7	1	1	36	25	139
2017	Financial management	12	29	37	16	4	1	1	42	21	139
2017	Procurement	12	31	42	10	5	0	0	43	15	98
2017	Real property	10	20	35	16	20	0	0	30	35	25
2017	Materiel management	33	8	33	0	26	0	0	42	26	12
2017	Information management	12	24	35	20	8	0	1	36	28	79
2017	Information technology	9	29	39	16	7	0	0	38	23	1748
2017	Policy	0	22	57	11	11	0	0	22	21	19
2017	Project management	7	26	35	24	5	2	0	34	30	163
2017	Other services to the public	10	29	28	23	11	0	0	39	33	18
2017	None of the above	16	26	32	16	9	1	1	43	25	150

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	16	29	24	13	0	2	38	33	63
2020	Communications or public affairs	16	18	34	27	6	0	0	33	33	85
2020	Access to information and privacy	0	19	41	30	10	0	0	40	19	19
2020	Security	10	31	29	22	6	0	2	28	42	119
2020	Science and technology	4	18	35	28	13	0	1	42	22	75
2020	Administration and operations	10	15	39	23	14	0	0	36	24	383
2020	Human resources	11	21	31	28	9	0	0	37	32	266
2020	Financial management	10	14	43	20	12	0	0	32	25	209
2020	Procurement	11	22	35	22	10	0	0	31	33	146
2020	Real property	4	22	33	25	13	0	2	39	27	45
2020	Materiel management	4	11	36	39	11	0	0	50	14	26
2020	Information management	9	21	33	22	14	1	0	37	30	112
2020	Information technology	10	18	38	24	10	0	0	34	28	1933
2020	Internal audit	13	11	52	18	6	0	0	24	24	17
2020	Data sciences	12	23	41	15	9	0	0	24	35	26
2020	Policy	14	27	42	12	4	0	0	17	41	55
2020	Project management	9	20	37	21	11	1	0	32	30	241
2020	Other services to the public	7	29	49	7	8	0	0	15	36	25
2020	None of the above	11	21	31	22	13	0	2	36	33	177
2019	Client contact centre	4	14	45	26	10	0	0	37	18	77
2019	Communications or public affairs	5	15	40	29	11	0	0	40	20	85
2019	Access to information and privacy	0	23	46	17	10	5	0	28	24	18
2019	Security	7	19	35	25	12	0	1	38	27	132
2019	Science and technology	9	14	40	30	7	0	0	37	23	68
2019	Administration and operations	11	16	33	24	15	0	0	40	27	309
2019	Human resources	10	15	40	23	12	1	0	35	25	192
2019	Financial management	8	16	43	18	14	1	1	32	24	168
2019	Procurement	6	12	43	26	12	0	1	39	18	99
2019	Real property	5	18	30	27	20	0	0	47	23	43
2019	Materiel management	11	11	25	30	23	0	0	53	23	17
2019	Information management	15	14	37	29	5	0	0	35	29	92
2019	Information technology	9	17	37	25	12	0	0	38	26	1813
2019	Internal audit	8	31	35	14	13	0	0	27	38	12
2019	Data sciences	9	22	30	14	19	0	5	35	33	22
2019	Policy	19	13	37	18	12	0	0	30	33	42
2019	Project management	11	19	40	20	10	1	0	30	30	228
2019	Other services to the public	15	9	40	24	8	0	5	34	24	21
2019	None of the above	12	19	35	18	16	0	1	34	31	145
2018	Client contact centre	4	22	32	24	16	2	0	40	27	45
2018	Communications or public affairs	11	17	49	12	12	0	0	24	27	79
2018	Security	10	23	42	14	11	1	0	25	32	118
2018	Science and technology	12	18	46	9	15	0	0	24	30	32
2018	Administration and operations	7	19	38	23	13	0	0	36	26	237
2018	Human resources	11	19	34	21	14	0	0	36	30	169
2018	Financial management	9	21	35	28	7	0	1	34	30	127
2018	Procurement	7	16	40	27	9	0	0	36	23	69
2018	Real property	14	17	38	25	6	0	0	31	30	37
2018	Materiel management	7	29	32	14	17	0	0	32	36	13
2018	Information management	10	20	40	16	13	0	1	29	30	71
2018	Information technology	8	19	37	24	11	0	0	35	27	1393
2018	Internal audit	16	33	21	24	6	0	0	29	49	18
2018	Data sciences	6	19	30	37	9	0	0	45	25	12
2018	Policy	4	27	40	21	7	0	0	28	32	25
2018	Project management	9	24	32	28	6	0	0	35	33	150
2018	Other services to the public	12	14	33	34	7	0	0	41	26	14
2018	None of the above	9	17	36	24	13	0	1	38	26	83
2017	Client contact centre	5	17	36	21	18	0	3	40	23	75
2017	Communications or public affairs	11	21	41	20	6	0	0	26	33	68
2017	Security	7	22	41	19	10	1	0	30	29	135
2017	Science and technology	11	13	35	27	12	0	3	39	25	73
2017	Administration and operations	8	18	37	24	12	0	0	36	26	309
2017	Human resources	9	22	35	22	9	1	2	32	32	139
2017	Financial management	8	21	34	28	9	0	1	37	29	139
2017	Procurement	8	24	37	21	10	0	0	31	32	97
2017	Real property	16	19	47	18	0	0	0	18	35	25
2017	Materiel management	26	0	24	33	17	0	0	50	26	12
2017	Information management	9	32	27	25	8	0	0	32	41	78
2017	Information technology	9	22	38	22	9	0	0	31	31	1743
2017	Policy	11	35	49	4	0	0	0	4	46	19
2017	Project management	12	24	38	18	8	1	1	26	36	162
2017	Other services to the public	17	5	51	11	16	0	0	27	23	18
2017	None of the above	8	21	38	17	14	1	1	31	29	150

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	39	8	4	3	7	2	83	8	63
2020	Communications or public affairs	50	37	8	2	1	1	0	89	3	85
2020	Access to information and privacy	55	40	5	0	0	0	0	95	0	19
2020	Security	48	32	12	4	2	2	0	82	6	119
2020	Science and technology	49	38	11	1	1	0	0	87	3	75
2020	Administration and operations	54	35	8	2	1	0	0	90	3	386
2020	Human resources	59	33	4	2	1	1	0	93	3	268
2020	Financial management	52	34	9	1	1	2	0	88	2	209
2020	Procurement	52	30	12	3	1	2	0	85	3	145
2020	Real property	54	34	7	0	0	3	2	93	0	45
2020	Materiel management	67	11	14	8	0	0	0	78	8	26
2020	Information management	56	26	10	6	2	1	0	83	7	111
2020	Information technology	42	40	11	3	1	2	0	84	5	1924
2020	Internal audit	69	25	6	0	0	0	0	94	0	17
2020	Data sciences	47	37	9	0	4	3	0	87	4	26
2020	Policy	49	35	11	3	2	0	0	84	5	55
2020	Project management	51	32	9	5	2	1	0	84	7	242
2020	Other services to the public	46	31	12	3	4	4	0	80	7	25
2020	None of the above	52	30	9	4	3	2	0	84	7	177
2019	Client contact centre	24	35	24	4	5	8	0	64	10	78
2019	Communications or public affairs	42	40	6	5	4	4	0	85	9	85
2019	Access to information and privacy	12	47	29	0	0	12	0	67	0	18
2019	Security	32	40	19	4	2	3	0	75	5	131
2019	Science and technology	24	48	20	1	3	3	0	75	4	69
2019	Administration and operations	34	36	18	6	3	3	0	72	10	311
2019	Human resources	36	39	14	2	2	6	0	80	4	193
2019	Financial management	35	42	12	6	1	4	1	80	7	168
2019	Procurement	52	33	8	2	2	3	0	88	4	99
2019	Real property	53	35	12	0	0	0	0	88	0	42
2019	Materiel management	24	29	30	6	11	0	0	53	17	17
2019	Information management	45	33	17	3	0	3	0	80	3	92
2019	Information technology	30	39	18	5	2	5	0	72	8	1824
2019	Internal audit	55	8	22	8	0	8	0	68	8	12
2019	Data sciences	54	33	0	4	4	5	0	92	8	22
2019	Policy	42	52	2	4	0	0	0	94	4	43
2019	Project management	31	37	18	6	3	5	0	72	9	230
2019	Other services to the public	35	30	5	5	4	17	5	83	11	21
2019	None of the above	37	33	11	7	2	9	2	78	10	147
2018	Client contact centre	29	26	25	9	2	10	0	61	12	49
2018	Communications or public affairs	34	46	11	4	3	2	0	82	7	80
2018	Security	18	40	31	6	2	3	0	60	8	119
2018	Science and technology	24	41	18	6	9	3	0	67	15	33
2018	Administration and operations	31	35	18	7	3	6	0	70	11	240
2018	Human resources	38	39	12	8	1	2	0	79	9	172
2018	Financial management	20	38	26	5	4	6	0	62	11	131
2018	Procurement	33	29	23	8	3	5	0	65	11	68
2018	Real property	31	43	20	3	3	1	0	74	6	37
2018	Materiel management	17	29	24	22	7	0	0	46	29	13
2018	Information management	27	38	18	7	3	3	3	70	11	69
2018	Information technology	23	35	24	8	3	7	0	62	12	1404
2018	Internal audit	16	52	22	11	0	0	0	68	11	18
2018	Data sciences	37	15	34	0	9	6	0	55	9	12
2018	Policy	27	58	11	0	4	0	0	85	4	23
2018	Project management	23	44	17	4	4	7	0	73	9	147
2018	Other services to the public	31	31	20	11	7	0	0	62	18	15
2018	None of the above	18	35	23	7	4	11	2	60	14	86
2017	Client contact centre	14	27	25	12	7	16	0	49	22	75
2017	Communications or public affairs	21	47	15	8	6	1	0	69	15	68
2017	Security	11	40	20	8	10	11	0	57	20	133
2017	Science and technology	7	36	21	13	9	12	2	49	26	73
2017	Administration and operations	14	35	17	13	7	12	1	57	23	311
2017	Human resources	15	30	26	13	6	9	1	49	21	139
2017	Financial management	17	28	30	10	3	11	1	51	15	139
2017	Procurement	13	43	18	16	6	4	0	58	23	97
2017	Real property	4	32	35	8	8	14	0	41	18	25
2017	Materiel management	0	16	50	8	17	8	0	17	28	12
2017	Information management	20	29	21	12	11	6	0	52	25	80
2017	Information technology	11	32	27	12	8	11	0	48	22	1747
2017	Policy	0	46	32	5	16	0	0	46	21	19
2017	Project management	20	28	25	11	6	9	1	53	19	163
2017	Other services to the public	20	28	23	7	22	0	0	48	29	17
2017	None of the above	10	26	26	12	9	15	1	43	25	149

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	29	15	3	3	9	2	76	7	63
2020	Communications or public affairs	38	40	9	8	6	0	0	77	13	83
2020	Access to information and privacy	70	25	5	0	0	0	0	95	0	19
2020	Security	38	40	12	5	3	2	0	79	9	119
2020	Science and technology	49	33	11	3	1	4	0	85	4	76
2020	Administration and operations	49	31	12	5	1	2	0	82	6	383
2020	Human resources	54	30	8	3	3	2	0	86	6	266
2020	Financial management	43	31	12	8	3	2	0	77	11	209
2020	Procurement	43	30	12	5	4	6	0	78	10	146
2020	Real property	51	30	9	0	0	7	2	90	0	45
2020	Materiel management	51	24	21	4	0	0	0	74	4	26
2020	Information management	49	25	13	6	5	2	0	76	12	113
2020	Information technology	37	35	15	6	3	4	0	75	9	1923
2020	Internal audit	69	25	6	0	0	0	0	94	0	17
2020	Data sciences	37	41	22	0	0	0	0	78	0	26
2020	Policy	26	49	9	10	5	0	0	75	16	55
2020	Project management	49	23	14	5	5	5	0	75	11	243
2020	Other services to the public	50	27	7	4	4	9	0	85	8	25
2020	None of the above	44	28	10	12	3	3	1	74	16	178

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	26	16	5	6	1	4	71	11	63
2020	Communications or public affairs	57	20	12	6	6	0	0	76	11	85
2020	Access to information and privacy	64	21	5	0	10	0	0	85	10	19
2020	Security	45	24	7	12	8	3	2	72	21	119
2020	Science and technology	53	28	10	5	4	0	0	81	9	76
2020	Administration and operations	51	26	10	8	4	1	0	78	12	385
2020	Human resources	54	28	5	7	4	0	1	83	12	265
2020	Financial management	41	24	15	11	6	3	0	67	17	208
2020	Procurement	48	22	10	10	8	1	0	71	18	146
2020	Real property	53	31	2	5	2	2	4	90	7	45
2020	Materiel management	47	24	8	9	8	4	0	74	18	26
2020	Information management	43	30	7	8	10	0	2	75	18	112
2020	Information technology	41	29	12	10	7	2	1	71	17	1928
2020	Internal audit	46	19	23	6	7	0	0	64	13	17
2020	Data sciences	37	28	6	17	12	0	0	65	29	26
2020	Policy	34	32	10	11	13	0	0	66	24	54
2020	Project management	45	25	10	8	9	1	1	72	18	241
2020	Other services to the public	42	23	11	8	12	0	4	68	20	25
2020	None of the above	49	24	7	8	10	2	1	74	18	177

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	27	8	0	6	1	8	85	7	62
2020	Communications or public affairs	62	22	9	2	1	3	0	87	3	85
2020	Access to information and privacy	79	21	0	0	0	0	0	100	0	19
2020	Security	50	28	13	3	4	2	1	80	7	119
2020	Science and technology	58	28	10	0	1	0	3	88	1	76
2020	Administration and operations	61	22	10	4	2	1	1	84	6	386
2020	Human resources	63	26	5	2	2	2	1	91	4	262
2020	Financial management	52	26	10	6	3	3	0	81	9	208
2020	Procurement	58	15	13	3	4	5	3	79	7	144
2020	Real property	56	30	7	0	0	2	5	92	0	44
2020	Materiel management	60	27	5	5	4	0	0	87	8	26
2020	Information management	59	23	8	3	5	1	2	84	7	113
2020	Information technology	50	27	12	4	2	4	1	81	6	1924
2020	Internal audit	63	31	6	0	0	0	0	94	0	17
2020	Data sciences	51	25	7	7	0	9	0	84	8	26
2020	Policy	43	29	18	6	5	0	0	71	11	55
2020	Project management	54	22	12	4	4	3	1	79	8	239
2020	Other services to the public	38	24	20	4	4	0	12	70	8	25
2020	None of the above	58	20	10	5	4	3	0	80	9	177

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	36	13	8	7	0	3	71	15	62
2020	Communications or public affairs	41	28	12	12	4	0	2	70	17	85
2020	Access to information and privacy	60	35	0	0	0	5	0	100	0	19
2020	Security	34	38	10	12	4	2	1	74	16	118
2020	Science and technology	48	40	9	3	0	0	0	88	3	76
2020	Administration and operations	47	32	10	7	2	2	0	80	9	385
2020	Human resources	53	28	10	4	3	2	0	83	7	266
2020	Financial management	40	31	14	9	4	1	0	72	14	208
2020	Procurement	46	29	14	8	2	1	1	76	10	146
2020	Real property	60	22	9	7	0	0	2	84	7	45
2020	Materiel management	48	35	4	9	4	0	0	84	13	26
2020	Information management	45	31	15	4	5	0	0	75	9	113
2020	Information technology	35	35	16	7	4	1	0	72	11	1930
2020	Internal audit	55	32	13	0	0	0	0	87	0	17
2020	Data sciences	44	31	14	12	0	0	0	75	12	26
2020	Policy	21	41	20	9	9	0	0	62	17	55
2020	Project management	42	30	14	7	5	2	0	73	12	243
2020	Other services to the public	40	27	11	12	4	4	3	71	16	25
2020	None of the above	42	26	14	8	6	3	1	71	15	178
2019	Client contact centre	23	35	24	8	5	5	0	61	14	77
2019	Communications or public affairs	26	39	17	12	5	0	0	65	17	85
2019	Access to information and privacy	17	42	34	0	0	0	7	64	0	18
2019	Security	26	34	23	10	5	1	1	61	15	132
2019	Science and technology	21	38	22	11	4	4	0	61	16	69
2019	Administration and operations	36	28	17	12	5	2	0	65	18	310
2019	Human resources	31	39	17	7	4	3	0	72	11	192
2019	Financial management	25	42	17	11	3	1	1	68	14	169
2019	Procurement	43	34	7	10	4	2	0	78	14	100
2019	Real property	45	37	16	2	0	0	0	82	2	43
2019	Materiel management	24	46	18	0	11	0	0	70	11	17
2019	Information management	34	34	15	10	5	2	0	69	16	91
2019	Information technology	24	38	20	10	5	2	0	63	16	1822
2019	Internal audit	40	23	14	23	0	0	0	63	23	12
2019	Data sciences	41	27	14	12	0	5	0	72	13	22
2019	Policy	47	22	8	17	6	0	0	69	23	44
2019	Project management	24	34	19	12	7	4	0	61	20	230
2019	Other services to the public	44	21	10	5	4	11	5	77	10	21
2019	None of the above	28	33	18	8	5	6	2	67	13	146
2018	Client contact centre	23	29	28	9	6	6	0	55	15	49
2018	Communications or public affairs	13	39	19	16	12	0	0	53	28	80
2018	Security	19	38	23	11	8	1	0	58	19	119
2018	Science and technology	15	42	21	9	9	0	3	59	19	32
2018	Administration and operations	31	32	15	13	6	3	0	64	20	239
2018	Human resources	23	40	15	12	8	2	0	65	19	171
2018	Financial management	18	39	20	13	9	1	0	58	22	131
2018	Procurement	23	43	13	14	8	0	0	66	21	70
2018	Real property	35	32	19	8	5	0	0	68	13	38
2018	Materiel management	17	39	15	7	22	0	0	56	29	13
2018	Information management	23	34	25	10	5	3	1	59	15	71
2018	Information technology	21	32	21	15	6	5	0	56	22	1401
2018	Internal audit	24	54	11	11	0	0	0	78	11	18
2018	Data sciences	31	27	19	17	0	6	0	62	18	12
2018	Policy	23	38	24	14	0	0	0	62	14	24
2018	Project management	14	36	31	8	5	5	0	53	14	149
2018	Other services to the public	37	39	6	18	0	0	0	75	18	15
2018	None of the above	15	36	23	11	7	7	1	56	19	87
2017	Client contact centre	22	32	18	14	7	4	3	58	22	75
2017	Communications or public affairs	11	39	17	15	16	3	0	51	32	68
2017	Security	13	33	22	13	15	4	0	48	29	134
2017	Science and technology	13	35	21	14	11	7	0	51	27	73
2017	Administration and operations	16	40	18	13	9	5	0	59	23	309
2017	Human resources	18	35	23	11	10	2	2	55	22	139
2017	Financial management	14	37	19	19	8	3	0	52	28	139
2017	Procurement	18	31	18	15	15	3	0	50	31	98
2017	Real property	4	39	24	16	14	4	0	44	31	25
2017	Materiel management	16	25	33	0	26	0	0	41	26	12
2017	Information management	22	34	20	13	9	3	0	57	23	80
2017	Information technology	12	32	23	18	11	5	0	47	30	1747
2017	Policy	5	36	32	11	16	0	0	41	27	19
2017	Project management	16	29	24	14	13	3	0	47	28	163
2017	Other services to the public	19	43	16	12	11	0	0	62	23	18
2017	None of the above	12	27	28	15	9	8	2	43	27	150

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	29	10	2	5	0	3	83	7	63
2020	Communications or public affairs	42	37	13	6	0	2	0	81	6	85
2020	Access to information and privacy	50	35	15	0	0	0	0	85	0	19
2020	Security	45	37	10	5	2	1	0	83	8	119
2020	Science and technology	50	41	7	3	0	0	0	91	3	76
2020	Administration and operations	50	39	8	2	0	0	0	90	2	385
2020	Human resources	55	35	7	1	1	0	0	91	2	266
2020	Financial management	44	38	12	3	2	1	0	82	5	209
2020	Procurement	53	33	7	3	1	1	1	89	4	146
2020	Real property	48	39	9	0	0	0	4	90	0	45
2020	Materiel management	56	35	0	9	0	0	0	91	9	26
2020	Information management	53	30	9	6	2	0	0	83	9	113
2020	Information technology	41	40	11	5	2	1	0	83	6	1934
2020	Internal audit	40	41	6	7	0	6	0	87	7	17
2020	Data sciences	49	30	17	4	0	0	0	79	4	26
2020	Policy	44	44	9	2	0	0	2	89	2	55
2020	Project management	51	36	9	3	1	1	0	87	4	243
2020	Other services to the public	48	30	7	7	4	4	0	81	11	25
2020	None of the above	49	30	12	3	5	1	1	80	8	177

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	27	14	0	3	0	3	82	3	63
2020	Communications or public affairs	46	39	11	2	0	2	0	86	2	85
2020	Access to information and privacy	45	35	15	5	0	0	0	80	5	19
2020	Security	43	36	10	8	1	3	0	81	9	118
2020	Science and technology	50	44	4	1	1	0	0	93	3	76
2020	Administration and operations	49	37	10	2	0	1	0	87	3	383
2020	Human resources	58	32	6	1	1	1	0	91	3	265
2020	Financial management	42	36	13	6	2	1	0	79	8	206
2020	Procurement	52	33	7	6	0	1	1	87	6	145
2020	Real property	41	40	11	4	0	0	4	84	5	45
2020	Materiel management	49	46	5	0	0	0	0	95	0	26
2020	Information management	52	31	10	5	2	0	0	83	7	113
2020	Information technology	39	37	14	5	2	2	0	78	8	1924
2020	Internal audit	45	30	13	7	0	6	0	79	7	17
2020	Data sciences	47	26	14	12	0	0	0	74	12	25
2020	Policy	50	29	14	5	0	0	2	80	5	55
2020	Project management	50	30	12	4	2	1	0	82	6	242
2020	Other services to the public	41	37	7	4	7	4	0	81	11	25
2020	None of the above	48	26	12	3	6	3	1	78	10	174

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	30	20	2	3	0	5	74	5	63
2020	Communications or public affairs	31	30	22	12	1	2	1	63	14	84
2020	Access to information and privacy	40	35	20	0	0	0	5	79	0	19
2020	Security	38	31	22	4	2	2	2	72	5	117
2020	Science and technology	44	41	13	0	0	0	3	87	0	76
2020	Administration and operations	42	37	15	3	0	1	2	82	3	381
2020	Human resources	48	34	11	2	2	2	1	85	4	267
2020	Financial management	35	32	24	3	1	1	3	71	5	208
2020	Procurement	41	28	20	4	1	2	3	73	6	144
2020	Real property	29	36	26	0	2	0	7	70	2	45
2020	Materiel management	50	21	16	9	0	0	4	73	10	25
2020	Information management	39	28	17	4	6	2	4	71	11	112
2020	Information technology	34	36	20	6	2	1	1	72	8	1921
2020	Internal audit	33	36	18	7	0	0	6	73	7	17
2020	Data sciences	38	30	24	3	4	0	0	68	7	26
2020	Policy	40	32	12	4	3	5	3	79	8	55
2020	Project management	44	28	21	2	1	2	2	75	4	243
2020	Other services to the public	36	38	17	0	4	0	5	79	4	24
2020	None of the above	36	27	22	3	4	4	3	68	8	177

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	25	14	0	5	1	6	80	5	63
2020	Communications or public affairs	46	38	12	0	1	3	0	87	1	85
2020	Access to information and privacy	60	35	5	0	0	0	0	95	0	19
2020	Security	44	34	15	3	1	2	2	80	4	119
2020	Science and technology	49	40	8	1	0	0	1	91	1	76
2020	Administration and operations	55	30	10	2	1	0	2	86	3	384
2020	Human resources	59	31	7	1	1	1	1	91	2	266
2020	Financial management	46	32	16	4	0	2	0	79	5	208
2020	Procurement	52	33	10	1	0	2	2	88	1	144
2020	Real property	47	31	14	2	0	2	4	83	2	45
2020	Materiel management	54	24	18	4	0	0	0	78	4	25
2020	Information management	48	27	16	4	1	2	2	78	5	113
2020	Information technology	44	33	14	3	2	2	1	80	5	1927
2020	Internal audit	55	19	13	7	0	6	0	79	7	17
2020	Data sciences	56	20	19	0	0	4	0	80	0	26
2020	Policy	57	25	11	2	3	0	2	84	5	55
2020	Project management	49	28	15	2	2	3	2	81	4	241
2020	Other services to the public	48	37	7	4	0	0	4	89	4	25
2020	None of the above	51	20	14	5	3	3	3	76	8	178

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	74	15	2	0	0	5	5	98	0	61
2020	Communications or public affairs	79	10	4	0	0	3	3	95	0	85
2020	Access to information and privacy	75	15	10	0	0	0	0	90	0	19
2020	Security	67	22	3	0	1	5	2	96	1	119
2020	Science and technology	70	22	5	0	0	3	0	95	0	76
2020	Administration and operations	79	18	1	0	0	1	1	98	1	385
2020	Human resources	79	17	2	1	0	0	0	97	1	267
2020	Financial management	71	22	5	0	0	2	0	94	0	209
2020	Procurement	76	17	5	0	0	3	0	95	0	146
2020	Real property	60	22	9	0	0	0	9	90	0	45
2020	Materiel management	71	29	0	0	0	0	0	100	0	26
2020	Information management	76	16	5	0	0	2	2	95	0	113
2020	Information technology	69	18	6	1	0	4	2	92	1	1934
2020	Internal audit	74	14	7	0	0	6	0	93	0	17
2020	Data sciences	65	12	9	0	3	12	0	87	4	26
2020	Policy	76	15	4	0	0	4	2	96	0	55
2020	Project management	69	19	6	1	0	4	0	92	1	243
2020	Other services to the public	72	20	4	0	0	4	0	95	0	25
2020	None of the above	73	11	7	1	1	5	3	91	2	177

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	33	8	0	1	6	2	90	2	62
2020	Communications or public affairs	55	33	5	4	1	2	0	90	5	85
2020	Access to information and privacy	65	30	0	0	0	5	0	100	0	19
2020	Security	52	32	10	4	1	3	0	85	5	119
2020	Science and technology	57	38	3	1	0	1	0	96	1	76
2020	Administration and operations	62	26	6	3	1	2	0	90	4	383
2020	Human resources	65	24	5	4	0	1	0	91	4	267
2020	Financial management	56	34	5	1	0	2	1	93	1	208
2020	Procurement	60	29	4	4	1	1	1	91	5	145
2020	Real property	57	31	5	0	0	5	2	95	0	45
2020	Materiel management	63	29	9	0	0	0	0	91	0	26
2020	Information management	64	23	9	2	1	0	1	88	3	112
2020	Information technology	50	34	9	3	1	2	0	86	5	1932
2020	Internal audit	66	28	6	0	0	0	0	94	0	16
2020	Data sciences	59	25	12	4	0	0	0	84	4	26
2020	Policy	65	24	7	2	0	2	0	91	2	55
2020	Project management	61	23	8	3	2	2	0	87	5	243
2020	Other services to the public	56	30	0	9	0	0	5	90	10	22
2020	None of the above	61	27	5	3	2	1	1	89	5	177

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	32	11	3	4	0	2	81	7	62
2020	Communications or public affairs	67	21	9	2	1	0	0	87	3	85
2020	Access to information and privacy	60	25	5	0	10	0	0	85	10	19
2020	Security	53	30	5	5	5	2	1	85	10	118
2020	Science and technology	61	27	7	3	3	0	0	88	5	76
2020	Administration and operations	58	27	8	4	3	1	0	85	7	385
2020	Human resources	62	25	4	5	3	1	0	88	8	268
2020	Financial management	53	22	13	7	4	1	0	76	11	207
2020	Procurement	58	21	9	8	3	1	0	80	11	146
2020	Real property	59	25	5	4	2	2	2	88	7	45
2020	Materiel management	59	21	4	8	5	4	0	84	13	26
2020	Information management	60	18	7	9	5	0	1	79	14	113
2020	Information technology	51	30	9	5	3	1	0	82	9	1924
2020	Internal audit	66	14	12	7	0	0	0	81	7	16
2020	Data sciences	50	27	12	12	0	0	0	77	12	26
2020	Policy	49	30	7	9	5	0	0	79	14	55
2020	Project management	54	22	9	7	6	0	1	77	13	242
2020	Other services to the public	58	20	0	9	9	0	5	82	18	23
2020	None of the above	58	22	8	4	6	0	1	81	11	176

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	28	10	1	0	3	2	88	2	61
2020	Communications or public affairs	61	28	4	2	2	1	1	91	5	85
2020	Access to information and privacy	69	26	0	0	0	0	5	100	0	18
2020	Security	50	34	11	3	1	1	0	85	4	119
2020	Science and technology	64	29	7	1	0	0	0	92	1	76
2020	Administration and operations	63	24	9	1	0	1	1	89	2	384
2020	Human resources	67	22	7	2	1	1	0	90	2	266
2020	Financial management	57	29	8	2	1	1	1	88	3	209
2020	Procurement	61	23	9	2	1	1	2	88	3	146
2020	Real property	65	21	9	3	0	0	3	88	3	44
2020	Materiel management	55	37	8	0	0	0	0	92	0	26
2020	Information management	65	18	10	3	2	0	2	85	5	112
2020	Information technology	54	30	10	3	2	1	1	85	5	1929
2020	Internal audit	74	26	0	0	0	0	0	100	0	17
2020	Data sciences	66	18	7	4	0	4	0	88	4	26
2020	Policy	59	28	7	4	2	0	0	88	5	55
2020	Project management	61	26	8	2	1	1	0	88	4	243
2020	Other services to the public	71	16	4	0	4	0	5	92	4	23
2020	None of the above	66	18	11	2	3	0	0	84	5	177

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	67	33	0	0	0	0	67	0	12
2020	Communications or public affairs	22	54	14	9	0	0	0	77	9	22
2020	Security	43	39	9	6	3	0	0	82	9	33
2020	Science and technology	40	36	24	0	0	0	0	76	0	26
2020	Administration and operations	39	47	7	6	1	0	0	86	7	103
2020	Human resources	33	47	13	6	0	0	0	81	6	64
2020	Financial management	19	38	25	12	2	2	1	59	15	85
2020	Procurement	26	45	14	13	3	0	0	71	16	39
2020	Real property	41	26	20	6	0	7	0	72	6	16
2020	Information management	33	39	14	10	3	0	0	72	14	30
2020	Information technology	29	47	13	8	2	1	0	76	11	601
2020	Policy	54	32	14	0	0	0	0	86	0	22
2020	Project management	34	37	14	9	2	1	2	74	12	100
2020	None of the above	42	42	8	4	4	0	0	84	8	47
2019	Client contact centre	20	34	13	7	0	13	13	73	9	15
2019	Communications or public affairs	41	38	4	4	8	4	0	83	13	23
2019	Security	23	47	16	5	5	3	0	73	11	38
2019	Science and technology	27	36	5	22	0	0	11	70	24	19
2019	Administration and operations	27	41	12	9	3	3	5	74	13	66
2019	Human resources	34	40	12	14	0	0	0	75	14	43
2019	Financial management	15	50	15	10	0	6	3	72	11	70
2019	Procurement	16	33	20	26	0	0	4	51	28	24
2019	Real property	45	36	9	9	0	0	0	81	9	11
2019	Information management	30	40	20	5	0	0	5	74	5	20
2019	Information technology	23	39	18	10	3	3	3	67	14	535
2019	Policy	12	57	6	19	6	0	0	69	25	16
2019	Project management	33	33	16	12	2	1	2	68	15	92
2019	None of the above	37	40	13	5	3	2	0	79	8	40

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	100	0	12
2020	Communications or public affairs	100	0	22
2020	Security	94	6	33
2020	Science and technology	96	4	26
2020	Administration and operations	97	3	103
2020	Human resources	100	0	64
2020	Financial management	98	2	86
2020	Procurement	98	2	39
2020	Real property	93	7	16
2020	Information management	97	3	30
2020	Information technology	98	2	604
2020	Policy	95	5	22
2020	Project management	97	3	100
2020	None of the above	100	0	47

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	15	15	7	18	9	0	56	28	12
2020	Communications or public affairs	31	37	9	4	19	0	0	68	23	22
2020	Security	32	22	10	33	4	0	0	54	36	31
2020	Science and technology	33	38	21	8	0	0	0	71	8	25
2020	Administration and operations	33	27	20	16	4	0	0	60	20	100
2020	Human resources	29	33	17	15	5	1	0	63	19	64
2020	Financial management	21	29	22	17	10	0	1	51	27	83
2020	Procurement	26	38	13	13	10	0	0	64	23	38
2020	Real property	34	25	28	13	0	0	0	59	13	15
2020	Information management	20	45	17	11	7	0	0	65	18	29
2020	Information technology	32	35	15	12	5	0	0	67	18	593
2020	Policy	34	51	0	11	4	0	0	85	15	21
2020	Project management	33	27	24	9	4	2	1	62	13	96
2020	None of the above	34	36	14	4	8	2	2	72	13	47

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	15	85	63
2020	Communications or public affairs	3	97	85
2020	Access to information and privacy	15	85	19
2020	Security	13	87	117
2020	Science and technology	15	85	76
2020	Administration and operations	10	90	385
2020	Human resources	11	89	266
2020	Financial management	7	93	207
2020	Procurement	13	87	144
2020	Real property	9	91	44
2020	Materiel management	16	84	25
2020	Information management	12	88	111
2020	Information technology	9	91	1926
2020	Internal audit	0	100	17
2020	Data sciences	12	88	26
2020	Policy	10	90	55
2020	Project management	9	91	240
2020	Other services to the public	21	79	25
2020	None of the above	11	89	176

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	15	85	63
2020	Communications or public affairs	14	86	85
2020	Access to information and privacy	10	90	19
2020	Security	17	83	118
2020	Science and technology	14	86	76
2020	Administration and operations	13	87	386
2020	Human resources	16	84	267
2020	Financial management	13	87	209
2020	Procurement	22	78	143
2020	Real property	12	88	42
2020	Materiel management	20	80	25
2020	Information management	16	84	112
2020	Information technology	12	88	1928
2020	Internal audit	0	100	17
2020	Data sciences	20	80	26
2020	Policy	16	84	55
2020	Project management	10	90	241
2020	Other services to the public	7	93	25
2020	None of the above	15	85	175
2019	Client contact centre	13	87	78
2019	Communications or public affairs	19	81	85
2019	Access to information and privacy	22	78	18
2019	Security	13	87	132
2019	Science and technology	13	87	69
2019	Administration and operations	16	84	310
2019	Human resources	17	83	192
2019	Financial management	16	84	169
2019	Procurement	19	81	100
2019	Real property	9	91	43
2019	Materiel management	30	70	17
2019	Information management	19	81	92
2019	Information technology	13	87	1820
2019	Internal audit	0	100	12
2019	Data sciences	13	87	22
2019	Policy	20	80	44
2019	Project management	15	85	230
2019	Other services to the public	23	77	21
2019	None of the above	14	86	147
2017	Client contact centre	10	90	75
2017	Communications or public affairs	18	82	68
2017	Security	15	85	134
2017	Administration and operations	17	83	310
2017	Human resources	21	79	139
2017	Financial management	25	75	138
2017	Procurement	25	75	98
2017	Real property	20	80	25
2017	Information management	22	78	80
2017	Information technology	14	86	1745
2017	Project management	19	81	163
2017	None of the above	11	89	149
2014	Client contact centre	20	80	88
2014	Communications or public affairs	25	75	66
2014	Security	13	87	139
2014	Science and technology	14	86	116
2014	Administration and operations	14	86	372
2014	Human resources	19	81	162
2014	Financial management	18	82	202
2014	Procurement	16	84	99
2014	Real property	23	77	22
2014	Information management	23	77	113
2014	Information technology	11	89	2506
2014	Internal audit	0	100	14
2014	Other services to the public	22	78	33
2014	None of the above	12	88	161

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	57	43	12
2020	Security	35	65	20
2020	Science and technology	25	75	11
2020	Administration and operations	38	62	48
2020	Human resources	41	59	42
2020	Financial management	28	72	27
2020	Procurement	28	72	30
2020	Information management	62	38	18
2020	Information technology	39	61	232
2020	Project management	58	42	23
2020	None of the above	60	40	27

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	100	0	12
2020	Security	70	30	20
2020	Science and technology	72	28	11
2020	Administration and operations	84	16	48
2020	Human resources	75	25	42
2020	Financial management	71	29	27
2020	Procurement	71	29	31
2020	Information management	78	22	18
2020	Information technology	75	25	232
2020	Project management	74	26	23
2020	None of the above	96	4	26
2019	Client contact centre	71	29	10
2019	Communications or public affairs	74	26	16
2019	Security	71	29	17
2019	Administration and operations	84	16	51
2019	Human resources	91	9	32
2019	Financial management	71	29	28
2019	Procurement	94	6	19
2019	Information management	72	28	17
2019	Information technology	83	17	232
2019	Project management	85	15	34
2019	None of the above	80	20	22
2017	Communications or public affairs	93	7	12
2017	Security	65	35	20
2017	Administration and operations	70	30	55
2017	Human resources	85	15	28
2017	Financial management	75	25	34
2017	Procurement	63	37	25
2017	Information management	73	27	18
2017	Information technology	70	30	241
2017	Project management	69	31	32
2017	None of the above	81	19	16
2014	Client contact centre	85	15	18
2014	Communications or public affairs	82	18	17
2014	Security	72	28	18
2014	Science and technology	81	19	16
2014	Administration and operations	79	21	52
2014	Human resources	90	10	31
2014	Financial management	82	18	35
2014	Procurement	87	13	16
2014	Information management	85	15	26
2014	Information technology	75	25	279
2014	None of the above	78	22	19

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	59	33	8	0	0	0	0	92	0	12
2020	Security	42	36	15	6	0	0	0	78	6	14
2020	Administration and operations	53	29	16	2	0	0	0	82	2	41
2020	Human resources	47	31	5	9	7	0	0	78	16	32
2020	Financial management	56	24	5	5	10	0	0	80	15	20
2020	Procurement	74	17	0	5	0	5	0	95	5	22
2020	Information management	56	22	7	0	7	7	0	84	8	14
2020	Information technology	56	32	8	4	1	0	0	88	5	173
2020	Project management	63	31	0	0	0	0	6	100	0	17
2020	None of the above	47	41	8	0	4	0	0	88	4	25
2019	Communications or public affairs	55	15	8	15	8	0	0	70	23	13
2019	Security	66	25	0	0	8	0	0	92	8	12
2019	Administration and operations	56	27	7	7	4	0	0	83	10	44
2019	Human resources	39	41	4	9	7	0	0	80	17	29
2019	Financial management	65	20	0	10	5	0	0	85	15	20
2019	Procurement	56	22	5	11	6	0	0	78	17	18
2019	Information management	67	16	8	0	8	0	0	83	8	12
2019	Information technology	53	30	6	6	4	1	1	84	10	191
2019	Project management	55	35	3	3	3	0	0	90	7	29
2019	None of the above	61	27	6	0	6	0	0	88	6	18
2017	Communications or public affairs	41	27	16	8	8	0	0	68	16	11
2017	Security	46	54	0	0	0	0	0	100	0	13
2017	Administration and operations	53	26	3	10	0	3	5	86	11	38
2017	Human resources	47	35	0	18	0	0	0	82	18	24
2017	Financial management	38	39	11	4	8	0	0	77	12	26
2017	Procurement	31	37	26	6	0	0	0	68	6	16
2017	Information management	54	23	16	0	8	0	0	77	8	13
2017	Information technology	40	35	6	11	5	1	1	77	16	169
2017	Project management	54	27	5	9	0	0	5	86	10	22
2017	None of the above	53	24	0	15	8	0	0	77	23	13
2014	Client contact centre	40	32	27	0	0	0	0	73	0	15
2014	Communications or public affairs	37	35	0	21	7	0	0	72	28	14
2014	Security	38	46	8	8	0	0	0	85	8	13
2014	Science and technology	31	46	8	15	0	0	0	77	15	13
2014	Administration and operations	61	19	8	5	5	0	3	83	10	41
2014	Human resources	36	50	3	4	7	0	0	86	11	28
2014	Financial management	51	43	4	0	3	0	0	93	3	29
2014	Procurement	50	29	14	7	0	0	0	79	7	14
2014	Information management	58	28	0	14	0	0	0	86	14	22
2014	Information technology	57	31	3	6	3	0	0	88	9	208
2014	None of the above	65	21	7	0	7	0	0	86	7	15

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	44	6	1	2	0	3	90	3	63
2020	Communications or public affairs	61	28	2	3	1	1	2	93	5	85
2020	Access to information and privacy	75	20	0	0	0	0	5	100	0	19
2020	Security	55	28	3	7	3	3	1	86	10	118
2020	Science and technology	65	23	7	0	1	3	1	92	1	76
2020	Administration and operations	57	29	5	4	1	2	3	89	5	386
2020	Human resources	62	27	3	2	1	0	3	93	4	268
2020	Financial management	54	24	10	4	2	2	4	84	6	209
2020	Procurement	57	23	8	6	1	1	5	85	7	146
2020	Real property	64	15	11	2	0	5	2	85	3	45
2020	Materiel management	56	21	4	5	4	0	11	86	9	26
2020	Information management	59	23	9	2	2	4	2	87	4	113
2020	Information technology	53	28	9	3	1	2	3	86	5	1930
2020	Internal audit	52	24	6	7	0	6	5	86	8	17
2020	Data sciences	63	18	17	3	0	0	0	80	3	25
2020	Policy	62	19	5	9	3	0	2	82	12	55
2020	Project management	56	25	9	3	2	3	2	85	6	243
2020	Other services to the public	58	16	16	7	0	3	0	77	7	25
2020	None of the above	57	21	8	3	4	3	4	84	8	178

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	50	20	2	64	36	63
2020	Communications or public affairs	36	37	27	1	51	49	85
2020	Access to information and privacy	57	28	16	0	33	67	18
2020	Security	34	49	17	1	59	41	119
2020	Science and technology	32	55	12	1	64	36	76
2020	Administration and operations	29	51	18	2	63	37	386
2020	Human resources	36	54	10	1	60	40	268
2020	Financial management	29	59	10	2	67	33	208
2020	Procurement	28	49	23	1	63	37	146
2020	Real property	46	43	9	2	48	52	45
2020	Materiel management	50	30	20	0	38	62	26
2020	Information management	37	45	15	3	55	45	113
2020	Information technology	27	54	17	2	67	33	1940
2020	Internal audit	41	46	13	0	53	47	17
2020	Data sciences	33	59	9	0	64	36	26
2020	Policy	35	45	18	2	56	44	55
2020	Project management	33	48	17	1	59	41	243
2020	Other services to the public	53	27	20	0	34	66	25
2020	None of the above	34	44	19	2	56	44	178

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	50	50	16
2020	Communications or public affairs	39	61	29
2020	Access to information and privacy	64	36	10
2020	Security	35	65	40
2020	Science and technology	38	63	24
2020	Administration and operations	41	59	113
2020	Human resources	38	62	98
2020	Financial management	36	64	62
2020	Procurement	48	52	40
2020	Real property	42	58	21
2020	Materiel management	46	54	13
2020	Information management	43	57	41
2020	Information technology	43	57	530
2020	Policy	22	78	20
2020	Project management	46	54	80
2020	Other services to the public	29	71	14
2020	None of the above	53	47	63

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	26	17	11	28	0	0	44	39	16
2020	Communications or public affairs	6	26	15	47	6	0	0	32	53	29
2020	Access to information and privacy	0	46	19	0	27	0	9	50	29	10
2020	Security	18	12	29	13	23	0	5	31	38	40
2020	Science and technology	13	25	13	21	29	0	0	38	50	24
2020	Administration and operations	18	25	24	16	13	2	2	45	30	111
2020	Human resources	20	22	18	15	17	2	6	45	35	98
2020	Financial management	10	25	24	13	21	3	5	38	37	62
2020	Procurement	13	16	15	19	27	0	10	32	52	40
2020	Real property	19	29	27	20	0	0	4	50	21	21
2020	Materiel management	23	18	7	16	30	0	7	44	49	13
2020	Information management	20	16	10	28	24	0	2	37	53	41
2020	Information technology	12	22	17	18	26	1	4	36	46	529
2020	Policy	15	15	10	29	19	0	11	34	54	20
2020	Project management	21	25	8	17	20	0	8	50	41	81
2020	Other services to the public	7	14	37	23	20	0	0	20	43	14
2020	None of the above	18	27	18	20	11	0	6	48	33	61

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	17	21	11	33	0	0	36	44	16
2020	Communications or public affairs	3	19	16	28	34	0	0	22	62	29
2020	Access to information and privacy	0	63	18	0	18	0	0	63	18	10
2020	Security	18	14	26	15	26	0	0	32	41	40
2020	Science and technology	8	21	13	25	33	0	0	29	58	24
2020	Administration and operations	8	19	15	31	26	0	2	27	58	112
2020	Human resources	11	11	14	19	42	1	2	23	63	98
2020	Financial management	5	22	15	22	36	0	0	27	58	62
2020	Procurement	0	26	20	15	34	3	3	28	51	40
2020	Real property	10	14	23	39	14	0	0	24	53	21
2020	Materiel management	9	18	7	30	37	0	0	26	66	13
2020	Information management	16	11	9	24	40	0	0	27	64	41
2020	Information technology	8	18	17	20	35	1	2	27	56	529
2020	Policy	0	15	15	24	39	0	7	16	68	20
2020	Project management	13	21	10	26	25	1	3	36	53	80
2020	Other services to the public	7	23	22	22	26	0	0	30	48	14
2020	None of the above	12	27	16	25	19	0	1	39	44	63

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	17	16	6	10	2	6	65	18	63
2020	Communications or public affairs	30	27	10	11	11	0	11	64	25	85
2020	Access to information and privacy	26	15	20	9	15	0	15	48	29	19
2020	Security	38	20	13	8	10	3	8	65	20	119
2020	Science and technology	44	15	12	11	8	1	9	66	20	76
2020	Administration and operations	38	19	16	7	5	1	14	67	14	385
2020	Human resources	44	17	16	6	7	2	9	68	14	267
2020	Financial management	43	17	13	11	8	2	6	65	21	209
2020	Procurement	46	15	15	3	12	2	7	67	17	145
2020	Real property	41	29	15	2	8	2	2	74	11	45
2020	Materiel management	30	13	23	11	15	4	5	47	28	26
2020	Information management	37	15	10	16	10	2	11	59	29	113
2020	Information technology	43	19	14	8	8	2	6	67	18	1937
2020	Internal audit	50	18	13	14	0	0	6	72	15	17
2020	Data sciences	50	18	9	12	12	0	0	68	23	26
2020	Policy	38	20	14	11	14	2	2	60	26	55
2020	Project management	40	21	14	8	10	0	7	66	19	242
2020	Other services to the public	35	19	16	7	7	12	4	64	17	25
2020	None of the above	35	19	13	11	10	2	9	62	24	178
2019	Client contact centre	28	15	17	20	10	0	10	48	33	78
2019	Communications or public affairs	41	21	14	8	11	2	3	65	20	86
2019	Access to information and privacy	27	12	17	16	22	0	7	41	40	18
2019	Security	30	22	20	10	11	2	6	56	22	129
2019	Science and technology	39	18	16	9	16	0	3	59	25	68
2019	Administration and operations	36	20	12	12	13	0	8	61	27	311
2019	Human resources	42	19	14	9	10	2	4	65	20	193
2019	Financial management	38	18	16	10	12	2	4	60	23	168
2019	Procurement	40	18	10	10	13	0	9	63	25	99
2019	Real property	32	22	11	18	11	0	5	57	31	43
2019	Materiel management	36	35	12	6	12	0	0	71	17	17
2019	Information management	42	14	18	10	6	2	7	62	18	92
2019	Information technology	38	19	16	9	13	1	6	60	23	1807
2019	Internal audit	72	13	0	15	0	0	0	85	15	12
2019	Data sciences	35	23	17	9	10	0	5	61	20	22
2019	Policy	23	16	13	23	16	3	7	43	43	43
2019	Project management	33	21	14	12	16	0	5	57	29	228
2019	Other services to the public	35	24	10	0	11	0	21	74	14	21
2019	None of the above	43	17	17	7	11	2	4	63	19	145
2018	Client contact centre	35	8	9	14	20	2	12	50	39	49
2018	Communications or public affairs	37	16	15	17	14	0	1	54	31	80
2018	Security	32	16	25	8	16	1	3	49	25	119
2018	Science and technology	29	9	21	12	9	0	21	48	26	33
2018	Administration and operations	36	16	13	14	13	2	7	57	29	240
2018	Human resources	32	18	11	15	12	0	12	56	31	172
2018	Financial management	35	23	13	11	14	0	5	61	25	130
2018	Procurement	47	14	16	11	4	5	3	67	16	70
2018	Real property	27	27	26	11	8	0	1	55	19	38
2018	Materiel management	24	15	17	14	22	0	7	42	39	13
2018	Information management	46	17	10	6	14	0	7	68	22	70
2018	Information technology	39	16	16	11	12	1	5	58	25	1399
2018	Internal audit	32	11	35	6	11	0	6	46	17	18
2018	Data sciences	36	12	27	0	9	0	16	57	10	12
2018	Policy	30	14	10	21	7	9	9	53	34	25
2018	Project management	33	17	18	12	18	0	3	51	31	149
2018	Other services to the public	39	17	0	6	31	0	7	60	40	15
2018	None of the above	34	21	9	7	21	4	4	60	30	86

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Shared Services Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack