2020 Public Service Employee Survey Results for Shared Services Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 28 4 2 2 0 0 91 4 47
2020 CR-04 65 27 4 4 0 0 0 92 4 26

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 83 11 4 2 0 0 0 94 2 47
2020 CR-04 88 8 4 0 0 0 0 96 0 26
2017 CR 61 32 5 3 0 0 0 92 3 64
2017 CR-04 59 30 7 4 0 0 0 89 4 44
2014 CR 58 28 7 3 4 0 0 86 7 106
2014 CR-03 59 26 8 0 7 0 0 86 7 15
2014 CR-04 58 27 6 5 5 0 0 85 9 69
2014 CR-05 60 35 5 0 0 0 0 95 0 20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 21 15 11 0 0 0 74 11 47
2020 CR-04 50 23 15 12 0 0 0 73 12 26
2019 CR 66 20 2 6 6 0 0 86 13 64
2019 CR-04 69 17 3 6 6 0 0 86 11 36
2019 CR-05 53 26 0 11 11 0 0 79 21 19
2017 CR 40 40 10 7 2 2 0 81 8 65
2017 CR-04 43 35 10 7 2 2 0 80 10 44
2014 CR 36 37 9 10 9 0 0 73 18 105
2014 CR-03 46 47 0 7 0 0 0 93 7 15
2014 CR-04 38 32 9 12 9 0 0 70 21 68
2014 CR-05 25 44 16 0 15 0 0 69 15 20

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 32 6 9 4 0 0 81 13 47
2020 CR-04 50 35 8 4 4 0 0 85 8 26
2019 CR 36 31 14 8 9 0 2 68 17 64
2019 CR-04 42 28 14 8 8 0 0 69 17 36
2019 CR-05 26 37 21 0 16 0 0 63 16 19
2018 CR 28 23 12 19 19 0 0 51 37 43
2018 CR-04 35 22 9 13 22 0 0 57 35 23
2018 CR-05 19 31 13 31 6 0 0 50 38 16
2017 CR 25 37 10 15 13 0 0 62 27 65
2017 CR-04 23 31 15 19 12 0 0 55 30 44
2014 CR 21 32 16 13 17 0 1 53 31 106
2014 CR-03 40 20 14 20 7 0 0 59 26 15
2014 CR-04 19 34 14 14 19 0 0 53 33 69
2014 CR-05 20 35 24 5 11 0 5 58 17 20

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 59 22 11 7 2 0 0 80 9 46
2020 CR-04 68 16 8 8 0 0 0 84 8 25
2019 CR 60 23 8 10 0 0 0 82 10 62
2019 CR-04 61 22 3 14 0 0 0 83 14 36
2017 CR 38 40 13 5 5 0 0 78 10 65
2017 CR-04 44 29 16 7 5 0 0 72 12 44
2014 CR 32 43 16 6 2 0 0 75 9 106
2014 CR-03 33 40 21 7 0 0 0 73 7 15
2014 CR-04 35 43 16 3 3 0 0 78 6 69
2014 CR-05 26 45 15 14 0 0 0 71 14 20

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 19 17 6 2 0 0 74 9 47
2020 CR-04 58 19 19 4 0 0 0 77 4 26
2019 CR 60 12 9 12 6 0 0 72 18 65
2019 CR-04 68 8 11 8 5 0 0 76 14 37
2019 CR-05 37 26 5 21 11 0 0 63 32 19
2018 CR 47 30 9 9 5 0 0 77 14 43
2018 CR-04 57 22 9 9 4 0 0 78 13 23
2018 CR-05 19 50 13 13 6 0 0 69 19 16
2017 CR 42 36 5 4 10 2 0 80 15 65
2017 CR-04 48 32 5 4 10 2 0 81 14 44
2014 CR 36 31 21 7 5 0 0 68 12 105
2014 CR-03 26 26 47 0 0 0 0 53 0 15
2014 CR-04 39 32 16 9 5 0 0 71 13 69
2014 CR-05 32 36 21 5 5 0 0 69 10 19

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 40 11 6 2 0 0 81 9 47
2020 CR-04 46 38 15 0 0 0 0 85 0 26
2019 CR 40 29 17 11 3 0 0 69 14 65
2019 CR-04 49 19 16 11 5 0 0 68 16 37
2019 CR-05 26 47 16 11 0 0 0 74 11 19
2018 CR 37 42 9 2 9 0 0 79 12 43
2018 CR-04 52 30 4 0 13 0 0 83 13 23
2018 CR-05 19 56 13 6 6 0 0 75 13 16
2017 CR 25 49 15 5 6 0 0 74 11 65
2017 CR-04 23 50 12 7 9 0 0 72 16 44
2014 CR 20 35 17 14 14 0 0 55 28 106
2014 CR-03 40 27 13 20 0 0 0 67 20 15
2014 CR-04 16 39 17 13 14 0 0 55 28 69
2014 CR-05 21 30 20 10 20 0 0 51 30 20

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 36 15 6 4 0 0 74 11 47
2020 CR-04 42 42 4 12 0 0 0 85 12 26
2019 CR 34 28 17 8 14 0 0 62 22 65
2019 CR-04 41 35 5 3 16 0 0 76 19 37
2019 CR-05 21 21 37 16 5 0 0 42 21 19
2018 CR 33 23 21 7 16 0 0 56 23 43
2018 CR-04 39 26 9 0 26 0 0 65 26 23
2018 CR-05 19 25 38 13 6 0 0 44 19 16
2017 CR 30 25 21 5 16 3 0 57 21 65
2017 CR-04 33 21 23 4 16 2 0 55 21 44
2014 CR 21 32 19 14 13 0 1 53 28 106
2014 CR-03 33 13 34 13 7 0 0 46 20 15
2014 CR-04 20 39 11 15 13 0 2 60 28 69
2014 CR-05 16 24 30 15 16 0 0 40 31 20

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 43 6 9 2 0 0 83 11 47
2020 CR-04 50 42 0 8 0 0 0 92 8 26
2019 CR 44 19 19 10 8 0 0 63 18 62
2019 CR-04 49 23 14 3 11 0 0 71 14 35
2019 CR-05 39 17 28 11 6 0 0 56 17 18
2018 CR 33 30 16 12 9 0 0 63 21 43
2018 CR-04 39 30 9 9 13 0 0 70 22 23
2018 CR-05 25 31 31 6 6 0 0 56 13 16
2017 CR 27 41 16 10 6 0 0 68 16 64
2017 CR-04 29 37 16 12 6 0 0 66 18 44

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 41 7 2 2 0 0 89 4 46
2020 CR-04 54 38 8 0 0 0 0 92 0 26
2019 CR 51 22 12 5 8 2 2 75 13 65
2019 CR-04 51 22 8 3 11 3 3 77 14 37
2019 CR-05 53 21 16 5 5 0 0 74 11 19
2018 CR 50 21 17 10 2 0 0 71 12 42
2018 CR-04 61 17 9 9 4 0 0 78 13 23
2018 CR-05 40 20 33 7 0 0 0 60 7 15
2017 CR 38 35 14 5 6 2 0 75 11 65
2017 CR-04 40 31 13 7 9 0 0 71 16 44
2014 CR 28 42 15 9 7 1 0 70 15 105
2014 CR-03 33 40 21 0 7 0 0 73 7 15
2014 CR-04 25 48 14 7 6 0 0 73 13 68
2014 CR-05 35 19 15 15 11 5 0 58 27 20

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 32 15 4 4 2 0 76 9 47
2020 CR-04 50 38 4 4 0 4 0 92 4 26
2019 CR 37 25 18 8 11 0 2 63 19 65
2019 CR-04 46 27 8 5 11 0 3 75 17 37
2019 CR-05 21 21 42 11 5 0 0 42 16 19
2018 CR 33 23 21 12 12 0 0 56 23 43
2018 CR-04 48 9 17 4 22 0 0 57 26 23
2018 CR-05 13 38 31 19 0 0 0 50 19 16
2017 CR 21 44 9 11 13 2 0 67 24 65
2017 CR-04 25 43 5 13 14 0 0 68 28 44

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 30 7 2 4 2 0 87 7 46
2020 CR-04 60 28 8 0 0 4 0 92 0 25
2019 CR 62 17 15 3 3 0 0 78 6 65
2019 CR-04 65 16 14 3 3 0 0 81 5 37
2019 CR-05 58 21 16 0 5 0 0 79 5 19
2018 CR 55 26 14 0 5 0 0 81 5 42
2018 CR-04 64 18 9 0 9 0 0 82 9 22
2018 CR-05 44 44 13 0 0 0 0 88 0 16
2017 CR 48 40 5 3 5 0 0 88 8 65
2017 CR-04 48 39 2 4 7 0 0 86 11 44
2014 CR 49 30 15 2 3 1 0 80 5 106
2014 CR-03 53 41 7 0 0 0 0 93 0 15
2014 CR-04 52 26 14 3 3 1 0 79 6 69
2014 CR-05 35 35 25 0 5 0 0 70 5 20

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 32 21 6 9 0 0 64 15 47
2020 CR-04 31 42 15 12 0 0 0 73 12 26
2019 CR 35 31 8 12 12 0 2 67 25 65
2019 CR-04 41 30 8 8 11 0 3 72 19 37
2019 CR-05 21 47 5 21 5 0 0 68 26 19
2018 CR 24 31 17 10 19 0 0 55 29 42
2018 CR-04 39 26 4 4 26 0 0 65 30 23
2018 CR-05 0 40 33 13 13 0 0 40 27 15
2017 CR 23 40 12 11 14 0 0 63 25 65
2017 CR-04 22 40 9 13 16 0 0 61 29 44
2014 CR 21 33 13 11 21 1 0 54 33 106
2014 CR-03 33 13 7 7 41 0 0 46 47 15
2014 CR-04 22 36 16 11 15 0 0 58 26 69
2014 CR-05 11 39 10 16 20 5 0 52 37 20

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 26 15 9 4 0 0 72 13 47
2020 CR-04 58 27 8 4 4 0 0 85 8 26
2019 CR 38 20 16 14 11 0 2 59 25 64
2019 CR-04 47 22 14 8 6 0 3 71 14 36
2019 CR-05 21 21 21 16 21 0 0 42 37 19
2018 CR 26 37 9 14 14 0 0 63 28 43
2018 CR-04 35 35 4 9 17 0 0 70 26 23
2018 CR-05 13 44 19 13 13 0 0 56 25 16
2017 CR 34 29 23 3 12 0 0 63 15 65
2017 CR-04 34 30 20 2 14 0 0 63 16 44
2014 CR 27 30 15 15 11 1 0 58 27 106
2014 CR-03 33 33 7 21 7 0 0 66 27 15
2014 CR-04 32 29 17 11 10 0 0 61 22 69
2014 CR-05 10 30 15 26 15 5 0 42 42 20

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 34 11 6 4 0 0 79 11 47
2020 CR-04 50 38 4 4 4 0 0 88 8 26
2019 CR 40 23 20 9 8 0 0 63 17 65
2019 CR-04 43 24 16 8 8 0 0 68 16 37
2019 CR-05 37 16 26 11 11 0 0 53 21 19
2018 CR 33 35 14 5 14 0 0 67 19 43
2018 CR-04 43 30 4 0 22 0 0 74 22 23
2018 CR-05 13 44 25 13 6 0 0 56 19 16
2017 CR 26 47 14 6 7 0 0 73 13 65
2017 CR-04 22 48 14 7 10 0 0 70 16 44
2014 CR 28 38 12 10 11 1 0 67 21 106
2014 CR-03 40 20 20 21 0 0 0 59 21 15
2014 CR-04 28 42 11 6 15 0 0 69 20 69
2014 CR-05 20 46 10 10 10 5 0 69 21 20

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 30 13 4 2 0 0 81 6 47
2020 CR-04 62 27 12 0 0 0 0 88 0 26
2019 CR 52 23 9 6 9 0 0 75 15 65
2019 CR-04 65 14 8 8 5 0 0 78 14 37
2019 CR-05 32 37 11 5 16 0 0 68 21 19
2018 CR 47 35 9 5 5 0 0 81 9 43
2018 CR-04 57 22 13 4 4 0 0 78 9 23
2018 CR-05 31 50 6 6 6 0 0 81 13 16
2017 CR 37 37 13 7 6 0 0 74 13 65
2017 CR-04 39 36 9 7 9 0 0 75 16 44
2014 CR 27 38 15 9 9 1 0 66 19 106
2014 CR-03 46 20 21 13 0 0 0 66 13 15
2014 CR-04 28 42 13 9 9 0 0 70 17 69
2014 CR-05 15 41 20 5 15 5 0 58 21 20

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 32 6 2 2 0 0 89 4 47
2020 CR-04 58 27 8 4 4 0 0 85 8 26
2019 CR 53 31 9 2 3 0 2 86 5 64
2019 CR-04 58 25 11 0 3 0 3 86 3 36
2019 CR-05 53 32 5 5 5 0 0 84 11 19
2018 CR 63 21 9 2 0 0 5 88 2 43
2018 CR-04 65 22 4 4 0 0 4 91 5 23
2018 CR-05 50 25 19 0 0 0 6 80 0 16
2017 CR 51 31 11 3 2 2 1 84 4 65
2017 CR-04 55 25 11 4 2 2 0 82 6 44
2014 CR 43 30 14 6 4 3 1 76 10 106
2014 CR-03 20 59 21 0 0 0 0 79 0 15
2014 CR-04 42 26 13 9 6 3 1 71 15 69
2014 CR-05 60 25 11 0 0 5 0 89 0 20

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 13 23 13 34 17 0 0 51 36 47
2020 CR-04 12 23 12 35 19 0 0 54 35 26
2019 CR 19 11 31 17 13 3 6 33 33 64
2019 CR-04 16 8 35 16 14 5 5 33 27 37
2019 CR-05 21 16 37 16 5 0 5 22 39 19
2018 CR 5 33 31 21 7 0 2 29 39 42
2018 CR-04 9 27 36 23 5 0 0 27 36 22
2018 CR-05 0 44 25 19 6 0 6 27 47 16
2017 CR 7 15 44 21 10 2 1 32 22 65
2017 CR-04 6 19 43 16 12 2 2 29 26 44
2014 CR 16 40 18 11 8 2 5 21 60 106
2014 CR-03 14 46 13 13 13 0 0 26 60 15
2014 CR-04 19 39 14 11 7 2 7 20 64 69
2014 CR-05 10 36 30 9 10 5 0 20 49 20

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 11 13 24 17 33 2 0 51 24 46
2020 CR-04 8 8 28 16 40 0 0 56 16 25
2019 CR 12 15 15 29 18 3 6 53 31 65
2019 CR-04 11 11 14 27 27 5 5 61 24 37
2019 CR-05 16 32 21 26 5 0 0 32 47 19
2018 CR 10 21 31 21 12 5 0 35 33 42
2018 CR-04 13 13 35 17 17 4 0 36 27 23
2018 CR-05 0 33 33 27 0 7 0 29 36 15
2017 CR 22 10 29 17 13 5 4 33 35 65
2017 CR-04 22 13 20 14 19 7 4 37 40 44
2014 CR 28 27 15 10 10 6 3 23 61 106
2014 CR-03 14 40 26 13 7 0 0 20 54 15
2014 CR-04 33 26 9 10 11 6 4 24 66 69
2014 CR-05 16 25 30 10 10 10 0 22 45 20

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 11 15 34 23 13 2 2 38 27 47
2020 CR-04 4 12 38 31 12 4 0 44 16 26
2019 CR 17 25 26 14 9 2 8 25 46 65
2019 CR-04 22 22 32 8 8 0 8 18 47 37
2019 CR-05 11 37 21 21 5 0 5 28 50 19
2018 CR 19 29 33 12 5 2 0 17 49 42
2018 CR-04 13 17 43 17 9 0 0 26 30 23
2018 CR-05 27 47 13 7 0 7 0 7 79 15
2017 CR 13 21 28 22 8 3 6 33 37 65
2017 CR-04 9 26 25 21 12 2 4 35 37 44
2014 CR 31 19 22 13 10 2 3 25 52 106
2014 CR-03 8 46 20 20 7 0 0 26 54 15
2014 CR-04 35 14 17 16 11 2 4 29 53 69
2014 CR-05 31 15 40 0 10 5 0 10 48 20

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 7 11 15 37 26 4 0 66 18 46
2020 CR-04 8 12 8 46 23 4 0 72 20 26
2019 CR 5 13 27 28 19 0 9 52 19 64
2019 CR-04 0 16 24 30 19 0 11 55 18 37
2019 CR-05 17 11 39 11 17 0 6 29 29 18
2018 CR 7 10 19 38 17 5 5 61 18 42
2018 CR-04 4 0 17 48 22 0 9 76 5 23
2018 CR-05 7 27 27 27 7 7 0 36 36 15
2017 CR 6 11 32 27 16 5 3 47 19 64
2017 CR-04 6 5 35 23 21 7 2 49 12 44
2014 CR 14 10 27 21 18 3 8 43 27 105
2014 CR-03 8 0 42 28 21 0 0 49 8 14
2014 CR-04 10 14 31 16 14 3 12 35 29 69
2014 CR-05 31 5 5 30 25 5 0 58 37 20

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 6 23 28 30 6 0 61 14 47
2020 CR-04 4 0 23 27 38 8 0 71 4 26
2019 CR 8 9 19 31 22 0 11 60 19 64
2019 CR-04 6 6 17 39 22 0 11 69 13 36
2019 CR-05 16 16 26 21 16 0 5 39 33 19
2018 CR 17 14 19 21 21 0 7 46 33 42
2018 CR-04 9 9 22 26 26 0 9 57 19 23
2018 CR-05 27 27 20 13 13 0 0 27 53 15
2017 CR 14 12 22 28 16 3 4 48 28 64
2017 CR-04 11 16 18 24 22 5 4 50 30 43
2014 CR 23 15 26 15 15 1 5 32 40 106
2014 CR-03 14 26 40 7 13 0 0 20 41 15
2014 CR-04 28 14 23 11 17 0 6 30 45 69
2014 CR-05 11 10 30 29 11 5 5 44 23 20

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 9 30 26 26 4 0 53 16 47
2020 CR-04 4 4 35 27 27 4 0 56 8 26
2019 CR 11 20 13 23 14 8 11 46 38 64
2019 CR-04 8 22 6 28 17 8 11 55 38 36
2019 CR-05 21 26 16 21 5 5 5 29 53 19
2018 CR 15 12 29 22 12 5 5 38 30 41
2018 CR-04 9 5 36 23 18 0 9 45 15 22
2018 CR-05 13 27 27 27 7 0 0 33 40 15
2017 CR 12 12 28 18 16 7 8 39 28 64
2017 CR-04 6 9 28 19 19 10 9 47 19 43
2014 CR 15 16 16 21 15 9 8 44 38 106
2014 CR-03 14 13 26 26 13 7 0 42 29 15
2014 CR-04 16 17 16 16 17 8 10 40 41 69
2014 CR-05 16 10 10 34 11 15 5 56 32 20

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 6 13 23 32 19 4 2 55 20 47
2020 CR-04 4 12 19 38 23 0 4 64 16 26
2019 CR 12 22 22 20 15 2 8 39 37 65
2019 CR-04 11 16 30 19 19 0 5 40 29 37
2019 CR-05 21 32 11 21 11 0 5 33 56 19
2018 CR 19 24 33 12 5 5 2 18 46 42
2018 CR-04 13 26 35 13 9 0 4 23 41 23
2018 CR-05 27 20 33 13 0 7 0 14 50 15
2017 CR 13 13 30 18 11 7 8 33 31 64
2017 CR-04 15 11 31 17 10 10 7 32 31 43
2014 CR 26 20 15 17 16 1 6 35 49 106
2014 CR-03 14 13 33 20 20 0 0 40 27 15
2014 CR-04 26 17 15 17 16 0 9 36 48 69
2014 CR-05 31 30 5 14 16 5 0 32 63 20

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 2 7 24 41 20 4 2 65 9 46
2020 CR-04 0 4 28 32 28 4 4 65 4 25
2019 CR 5 12 32 22 17 2 11 44 19 65
2019 CR-04 3 8 35 22 22 3 8 48 12 37
2019 CR-05 11 21 37 21 5 0 5 28 33 19
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 21 17 9 6 11 4 63 18 47
2020 CR-04 38 19 15 8 8 8 4 65 17 26
2019 CR 43 17 17 9 5 6 3 66 15 65
2019 CR-04 54 14 11 5 5 5 5 76 12 37
2019 CR-05 21 26 26 11 5 11 0 53 18 19
2018 CR 37 16 30 5 7 2 2 56 12 43
2018 CR-04 43 9 26 4 13 4 0 55 18 23
2018 CR-05 13 31 44 6 0 0 6 47 7 16
2017 CR 26 36 13 5 9 10 2 70 16 65
2017 CR-04 29 32 14 7 9 7 2 67 17 44
2014 CR 28 27 15 9 13 4 3 59 24 106
2014 CR-03 40 13 14 20 13 0 0 53 33 15
2014 CR-04 30 28 15 7 13 5 3 62 22 69
2014 CR-05 16 34 20 10 11 5 5 55 23 20

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 26 13 4 4 2 0 78 9 47
2020 CR-04 58 19 15 4 4 0 0 77 8 26
2019 CR 51 22 17 3 6 0 2 73 9 65
2019 CR-04 59 16 8 5 8 0 3 78 14 37
2019 CR-05 37 37 26 0 0 0 0 74 0 19
2018 CR 44 28 9 7 9 2 0 74 17 43
2018 CR-04 43 17 13 9 17 0 0 61 26 23
2018 CR-05 31 50 6 6 0 6 0 87 7 16
2017 CR 39 27 12 8 12 3 0 68 20 65
2017 CR-04 38 23 15 9 12 2 0 63 22 44
2014 CR 32 28 14 9 13 3 0 62 23 106
2014 CR-03 40 20 27 0 13 0 0 59 13 15
2014 CR-04 33 26 11 14 12 3 0 61 27 69
2014 CR-05 25 40 15 0 16 5 0 68 17 20

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 29 7 4 4 2 0 84 9 45
2020 CR-04 68 20 4 4 4 0 0 88 8 25
2019 CR 52 28 14 3 2 0 2 81 5 64
2019 CR-04 59 24 8 3 3 0 3 86 6 37
2019 CR-05 39 39 22 0 0 0 0 78 0 18
2018 CR 58 30 5 5 2 0 0 88 7 43
2018 CR-04 61 26 4 4 4 0 0 87 9 23
2018 CR-05 50 38 6 6 0 0 0 88 6 16
2017 CR 46 30 16 1 5 3 0 78 6 65
2017 CR-04 51 24 16 2 5 2 0 77 7 44
2014 CR 40 36 7 8 6 3 0 78 15 106
2014 CR-03 33 54 7 0 7 0 0 87 7 15
2014 CR-04 40 35 9 7 6 3 0 78 14 69
2014 CR-05 40 30 5 20 0 5 0 74 21 20

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 30 11 6 4 4 0 78 11 47
2020 CR-04 58 19 8 8 4 4 0 80 12 26
2019 CR 46 22 18 6 5 2 2 70 11 65
2019 CR-04 57 16 8 8 5 3 3 77 14 37
2019 CR-05 26 37 32 5 0 0 0 63 5 19
2018 CR 40 37 9 7 7 0 0 77 14 43
2018 CR-04 35 48 0 9 9 0 0 83 17 23
2018 CR-05 44 19 25 6 6 0 0 63 13 16

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 19 11 6 6 9 2 74 14 47
2020 CR-04 54 12 12 4 4 12 4 77 9 26
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 19 15 4 6 6 6 71 12 47
2020 CR-04 46 19 8 8 8 0 12 74 17 26
2019 CR 42 20 17 9 3 0 9 68 14 65
2019 CR-04 51 19 8 8 3 0 11 79 12 37
2019 CR-05 32 21 26 11 5 0 5 56 17 19

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 28 17 4 2 2 2 76 7 47
2020 CR-04 50 27 15 4 0 0 4 80 4 26
2019 CR 45 22 20 3 9 0 2 67 13 65
2019 CR-04 51 19 14 5 8 0 3 72 14 37
2019 CR-05 32 32 26 0 11 0 0 63 11 19
2018 CR 49 30 5 2 12 0 2 81 14 43
2018 CR-04 57 22 4 0 17 0 0 78 17 23
2018 CR-05 44 44 6 0 6 0 0 88 6 16
2017 CR 36 42 6 6 8 2 0 79 14 65
2017 CR-04 37 39 9 7 9 0 0 75 16 44
2014 CR 36 26 14 13 9 2 0 63 22 106
2014 CR-03 33 20 21 20 7 0 0 53 26 15
2014 CR-04 39 22 12 14 12 1 0 62 26 69
2014 CR-05 35 40 15 5 0 5 0 79 5 20

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 54 24 11 2 2 4 2 84 5 46
2020 CR-04 58 23 12 4 0 4 0 84 4 26

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 30 6 4 2 6 0 86 7 47
2020 CR-04 54 31 8 0 0 8 0 92 0 26
2019 CR 48 25 9 6 9 0 2 75 16 64
2019 CR-04 51 24 3 8 11 0 3 78 19 37
2019 CR-05 39 28 17 6 11 0 0 67 17 18
2018 CR 48 24 10 7 10 0 2 73 17 42
2018 CR-04 52 17 13 4 13 0 0 70 17 23
2018 CR-05 47 33 7 13 0 0 0 80 13 15
2017 CR 43 26 12 8 7 5 0 72 15 65
2017 CR-04 46 18 16 9 5 7 0 69 15 44
2014 CR 45 24 11 11 7 2 0 70 18 106
2014 CR-03 40 13 8 33 7 0 0 53 40 15
2014 CR-04 46 23 12 9 9 1 0 70 18 69
2014 CR-05 45 31 15 5 0 5 0 79 5 20

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 30 70 47
2020 CR-04 27 73 26

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 11 4 4 2 11 19 85 9 47
2020 CR-04 46 12 4 4 0 8 27 88 6 26

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 61 26 9 0 2 2 0 89 2 46
2020 CR-04 72 24 4 0 0 0 0 96 0 25
2019 CR 57 17 11 6 8 0 2 75 14 65
2019 CR-04 59 22 5 5 5 0 3 83 11 37
2019 CR-05 53 16 11 11 11 0 0 68 21 19
2018 CR 60 16 7 12 5 0 0 77 16 43
2018 CR-04 61 13 9 9 9 0 0 74 17 23
2018 CR-05 63 19 0 19 0 0 0 81 19 16
2017 CR 57 21 12 3 6 0 0 78 9 65
2017 CR-04 57 21 14 2 6 0 0 77 9 44
2014 CR 39 31 11 11 7 1 0 71 18 106
2014 CR-03 40 27 13 13 7 0 0 67 20 15
2014 CR-04 40 29 11 11 7 0 0 70 19 69
2014 CR-05 40 35 10 10 0 5 0 79 10 20
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 21 17 0 2 4 2 80 2 47
2020 CR-04 69 15 12 0 0 0 4 88 0 26
2019 CR 49 14 22 6 6 3 0 65 13 65
2019 CR-04 65 5 19 5 3 3 0 72 8 37
2019 CR-05 21 32 21 11 11 5 0 56 22 19
2018 CR 21 33 30 5 2 7 2 59 8 43
2018 CR-04 22 35 30 0 4 9 0 62 5 23
2018 CR-05 19 25 38 13 0 6 0 47 13 16
2017 CR 29 31 14 8 3 13 2 71 13 65
2017 CR-04 34 29 12 9 5 10 2 71 16 44
2014 CR 22 34 13 7 8 16 1 67 17 106
2014 CR-03 20 46 8 7 0 20 0 82 8 15
2014 CR-04 20 37 14 4 7 15 2 69 14 69
2014 CR-05 31 14 15 15 11 15 0 53 30 20

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 17 17 6 2 2 2 73 9 47
2020 CR-04 65 15 12 4 0 0 4 84 4 26
2019 CR 42 20 17 6 12 3 0 63 19 65
2019 CR-04 59 14 14 3 8 3 0 75 11 37
2019 CR-05 5 42 16 16 16 5 0 50 33 19
2018 CR 21 28 26 16 7 2 0 50 24 43
2018 CR-04 26 30 17 13 13 0 0 57 26 23
2018 CR-05 13 25 38 19 0 6 0 40 20 16
2017 CR 26 32 16 10 15 0 2 59 25 65
2017 CR-04 29 27 13 14 14 0 2 58 29 44
2014 CR 18 29 14 19 14 5 1 50 35 106
2014 CR-03 20 33 7 27 7 7 0 57 36 15
2014 CR-04 19 29 15 19 13 5 2 51 34 69
2014 CR-05 16 29 20 10 21 5 0 47 32 20

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 26 11 9 2 4 2 77 11 47
2020 CR-04 62 15 8 8 0 4 4 83 8 26
2019 CR 34 23 23 5 11 5 0 60 16 65
2019 CR-04 49 19 16 3 8 5 0 71 11 37
2019 CR-05 5 37 37 5 11 5 0 44 17 19
2018 CR 19 21 28 16 12 5 0 41 29 43
2018 CR-04 26 17 26 9 17 4 0 45 27 23
2018 CR-05 6 25 38 19 6 6 0 33 27 16
2017 CR 21 31 13 11 15 8 2 57 29 65
2017 CR-04 20 32 9 16 14 7 2 57 34 44
2014 CR 15 21 14 19 17 12 1 42 41 106
2014 CR-03 26 20 13 34 7 0 0 46 41 15
2014 CR-04 12 23 16 19 16 13 2 41 41 69
2014 CR-05 21 19 10 10 21 20 0 50 38 20

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 23 13 4 6 2 2 76 11 47
2020 CR-04 62 15 8 8 4 0 4 80 12 26
2019 CR 34 25 14 11 15 2 0 59 27 65
2019 CR-04 49 19 8 5 16 3 0 69 22 37
2019 CR-05 0 47 21 16 16 0 0 47 32 19
2018 CR 21 21 23 14 21 0 0 42 35 43
2018 CR-04 26 26 17 4 26 0 0 52 30 23
2018 CR-05 13 19 38 19 13 0 0 31 31 16
2017 CR 20 32 14 11 16 5 2 56 29 65
2017 CR-04 20 29 14 14 16 5 2 52 33 44
2014 CR 15 21 14 19 23 7 1 39 45 105
2014 CR-03 26 13 7 21 33 0 0 40 54 15
2014 CR-04 10 22 16 19 24 7 2 36 47 68
2014 CR-05 26 25 15 15 10 10 0 56 28 20

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 64 19 11 2 2 0 2 85 4 47
2020 CR-04 69 19 4 4 4 0 0 88 8 26
2019 CR 63 26 8 2 0 2 0 91 2 65
2019 CR-04 65 27 5 0 0 3 0 94 0 37
2019 CR-05 63 16 16 5 0 0 0 79 5 19
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 46 30 15 2 4 2 0 78 7 46
2020 CR-04 62 19 15 0 4 0 0 81 4 26
2019 CR 40 25 18 6 9 2 0 66 16 65
2019 CR-04 51 22 5 8 11 3 0 75 19 37
2019 CR-05 16 37 37 5 5 0 0 53 11 19
2018 CR 16 49 21 7 7 0 0 65 14 43
2018 CR-04 13 57 9 9 13 0 0 70 22 23
2018 CR-05 19 38 38 6 0 0 0 56 6 16
2017 CR 25 35 15 9 13 3 0 62 23 65
2017 CR-04 29 28 12 10 17 5 0 59 28 44
2014 CR 29 30 15 8 13 4 1 62 22 106
2014 CR-03 33 26 13 21 7 0 0 59 27 15
2014 CR-04 27 28 17 7 16 3 2 57 24 69
2014 CR-05 35 40 10 0 5 10 0 84 5 20

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 30 9 9 9 9 0 72 19 47
2020 CR-04 50 27 4 12 0 8 0 83 13 26
2019 CR 27 26 19 16 10 2 0 54 26 62
2019 CR-04 33 25 11 14 14 3 0 60 29 36
2019 CR-05 6 41 29 18 6 0 0 47 24 17

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 28 11 4 9 6 2 74 14 47
2020 CR-04 46 27 8 4 8 4 4 79 13 26
2019 CR 45 17 17 6 6 8 0 68 14 64
2019 CR-04 57 14 5 3 11 11 0 79 15 37
2019 CR-05 28 28 22 17 0 6 0 59 18 18
2018 CR 26 37 14 9 5 2 7 69 15 43
2018 CR-04 30 35 9 4 9 4 9 75 15 23
2018 CR-05 19 50 19 13 0 0 0 69 13 16
2017 CR 31 25 20 3 9 6 5 63 14 65
2017 CR-04 35 17 23 4 9 7 5 59 15 44
2014 CR 25 35 12 9 8 6 4 67 19 106
2014 CR-03 53 13 21 0 7 7 0 71 7 15
2014 CR-04 20 34 13 10 10 6 6 62 23 69
2014 CR-05 25 54 5 11 0 5 0 83 11 20

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 34 9 4 4 2 0 83 9 47
2020 CR-04 62 23 8 4 4 0 0 85 8 26
2019 CR 46 15 23 8 5 3 0 63 13 65
2019 CR-04 62 11 8 8 5 5 0 77 14 37
2019 CR-05 16 32 42 5 5 0 0 47 11 19
2018 CR 35 35 23 2 2 2 0 71 5 43
2018 CR-04 43 22 26 0 4 4 0 68 5 23
2018 CR-05 19 50 25 6 0 0 0 69 6 16

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 34 23 13 11 6 9 4 66 20 47
2020 CR-04 38 31 12 8 8 0 4 72 16 26
2019 CR 38 13 25 6 14 3 2 52 21 64
2019 CR-04 49 14 22 3 8 5 0 66 11 37
2019 CR-05 16 16 21 16 26 0 5 33 44 19
2018 CR 19 21 21 9 16 5 9 46 30 43
2018 CR-04 22 9 26 13 13 9 9 37 32 23
2018 CR-05 6 38 19 6 25 0 6 47 33 16
2017 CR 18 19 15 5 17 22 3 50 29 65
2017 CR-04 18 19 14 2 20 24 2 51 30 44
2014 CR 16 19 26 7 12 13 7 44 24 106
2014 CR-03 20 13 34 7 13 7 7 38 23 15
2014 CR-04 15 17 27 6 11 16 7 42 23 69
2014 CR-05 20 26 19 10 11 10 5 53 24 20

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 28 9 4 11 6 0 75 16 47
2020 CR-04 50 27 4 4 12 4 0 80 16 26
2019 CR 38 19 20 6 13 3 2 59 20 64
2019 CR-04 54 11 16 3 11 5 0 69 14 37
2019 CR-05 6 44 28 6 17 0 0 50 22 18
2018 CR 19 33 16 16 16 0 0 51 33 43
2018 CR-04 26 26 17 13 17 0 0 52 30 23
2018 CR-05 6 44 19 19 13 0 0 50 31 16
2017 CR 27 34 8 11 13 5 2 65 26 64
2017 CR-04 30 27 12 13 12 5 0 61 27 43
2014 CR 20 17 16 16 23 7 2 40 42 106
2014 CR-03 33 20 13 27 7 0 0 53 34 15
2014 CR-04 17 19 17 11 26 7 1 40 41 69
2014 CR-05 21 10 14 26 15 10 5 36 47 20

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 36 30 17 4 11 2 0 67 15 47
2020 CR-04 38 38 15 4 4 0 0 77 8 26
2019 CR 31 18 18 12 15 3 2 52 29 65
2019 CR-04 38 19 14 14 11 3 3 60 26 37
2019 CR-05 16 21 32 16 16 0 0 37 32 19
2018 CR 12 21 23 19 21 2 2 34 41 43
2018 CR-04 22 17 22 4 30 0 4 41 36 23
2018 CR-05 0 25 25 38 13 0 0 25 50 16
2017 CR 27 19 12 16 21 5 1 49 39 65
2017 CR-04 30 14 11 20 20 5 0 46 43 44
2014 CR 16 7 9 18 41 7 2 26 64 106
2014 CR-03 33 7 13 21 26 0 0 40 47 15
2014 CR-04 12 7 10 16 44 9 3 21 67 69
2014 CR-05 21 10 5 24 35 5 0 32 63 20

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 60 19 15 2 2 2 0 80 4 47
2020 CR-04 62 19 15 4 0 0 0 81 4 26
2019 CR 60 17 5 3 3 3 9 88 7 65
2019 CR-04 65 14 3 3 3 3 11 91 6 37
2019 CR-05 42 26 11 5 5 5 5 76 12 19

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 30 6 4 2 4 0 87 7 47
2020 CR-04 62 31 0 8 0 0 0 92 8 26
2019 CR 42 16 14 8 6 6 8 67 16 64
2019 CR-04 51 16 11 5 3 5 8 78 9 37
2019 CR-05 22 17 22 17 11 6 6 44 31 18

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 77 11 2 2 2 4 2 93 5 47
2020 CR-04 92 0 0 4 0 0 4 96 4 26
2019 CR 63 12 5 2 3 8 8 89 5 65
2019 CR-04 70 8 3 3 3 5 8 91 6 37
2019 CR-05 47 21 5 0 5 11 11 87 7 19

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 63 26 0 2 2 4 2 95 5 46
2020 CR-04 77 19 0 0 0 0 4 100 0 26
2019 CR 69 11 2 2 3 6 8 93 5 64
2019 CR-04 81 5 3 0 0 3 8 97 0 37
2019 CR-05 56 17 0 6 6 11 6 87 13 18

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 34 13 9 2 6 4 74 12 47
2020 CR-04 42 27 15 8 0 4 4 75 8 26
2019 CR 38 18 25 8 8 3 0 59 16 65
2019 CR-04 54 11 16 5 8 5 0 69 14 37
2019 CR-05 16 26 47 5 5 0 0 42 11 19
2018 CR 16 35 19 14 14 0 2 52 29 43
2018 CR-04 22 26 17 9 22 0 4 50 32 23
2018 CR-05 6 44 25 19 6 0 0 50 25 16
2017 CR 17 29 23 12 10 6 3 51 24 65
2017 CR-04 18 25 26 12 14 2 2 45 28 44

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 34 9 2 2 2 0 87 4 47
2020 CR-04 58 31 12 0 0 0 0 88 0 26
2019 CR 49 21 17 6 3 3 0 72 10 63
2019 CR-04 64 17 6 6 3 6 0 85 9 36
2019 CR-05 22 33 39 0 6 0 0 56 6 18
2018 CR 42 37 7 2 2 7 2 87 5 43
2018 CR-04 52 30 0 0 4 9 4 95 5 23
2018 CR-05 19 50 19 6 0 6 0 73 7 16
2017 CR 38 28 22 0 3 6 2 72 4 64
2017 CR-04 38 29 21 0 5 7 0 72 5 43
2014 CR 41 28 13 5 7 5 1 74 12 106
2014 CR-03 59 20 14 7 0 0 0 79 7 15
2014 CR-04 38 32 16 3 7 3 1 72 11 69
2014 CR-05 45 24 5 10 6 10 0 77 17 20

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 30 6 2 4 6 0 86 7 47
2020 CR-04 62 27 8 4 0 0 0 88 4 26
2019 CR 52 19 22 2 3 2 2 73 5 64
2019 CR-04 61 22 11 0 3 3 0 86 3 36
2019 CR-05 37 21 37 0 5 0 0 58 5 19
2018 CR 37 26 21 5 2 5 5 69 8 43
2018 CR-04 52 13 22 0 4 4 4 71 5 23
2018 CR-05 13 44 25 13 0 6 0 60 13 16
2017 CR 35 27 19 8 3 7 2 67 13 65
2017 CR-04 40 25 21 2 5 7 0 69 8 44
2014 CR 32 26 21 4 9 7 1 64 13 106
2014 CR-03 26 40 21 0 7 7 0 71 7 15
2014 CR-04 32 23 22 4 10 7 1 60 16 69
2014 CR-05 35 29 21 5 0 10 0 72 5 20

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 34 4 2 2 6 0 91 5 47
2020 CR-04 62 31 4 4 0 0 0 92 4 26

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 17 6 11 2 9 2 79 14 47
2020 CR-04 62 12 8 12 0 8 0 79 13 26

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 65 22 7 2 2 2 0 89 4 46
2020 CR-04 69 23 8 0 0 0 0 92 0 26
2019 CR 56 19 14 6 5 0 0 75 11 64
2019 CR-04 67 17 3 8 6 0 0 83 14 36
2019 CR-05 37 32 26 0 5 0 0 68 5 19
2018 CR 48 31 7 7 2 5 0 83 10 42
2018 CR-04 57 22 0 9 4 9 0 86 14 23
2018 CR-05 27 47 20 7 0 0 0 73 7 15
2017 CR 44 30 13 5 7 2 0 76 12 64
2017 CR-04 47 27 14 4 7 0 0 74 12 43
2014 CR 42 28 17 6 6 1 0 71 12 106
2014 CR-03 40 40 21 0 0 0 0 79 0 15
2014 CR-04 43 23 20 6 7 0 0 66 13 69
2014 CR-05 45 34 5 11 0 5 0 83 11 20

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 21 15 6 4 2 0 74 11 47
2020 CR-04 58 19 19 0 4 0 0 77 4 26
2019 CR 53 16 11 6 14 0 0 69 20 64
2019 CR-04 64 11 6 3 17 0 0 75 19 36
2019 CR-05 37 26 21 11 5 0 0 63 16 19
2018 CR 37 23 14 14 12 0 0 60 26 43
2018 CR-04 52 4 13 13 17 0 0 57 30 23
2018 CR-05 13 50 19 13 6 0 0 63 19 16
2017 CR 31 31 10 16 12 0 0 62 28 64
2017 CR-04 35 25 6 21 12 0 0 60 33 43
2014 CR 23 19 20 16 20 3 0 43 37 106
2014 CR-03 33 13 20 7 21 7 0 49 29 15
2014 CR-04 20 22 19 20 17 2 0 43 38 69
2014 CR-05 26 14 25 10 21 5 0 42 32 20

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 26 11 2 4 2 0 83 7 47
2020 CR-04 69 15 12 0 4 0 0 85 4 26
2019 CR 52 19 9 11 9 0 0 70 20 64
2019 CR-04 61 14 3 11 11 0 0 75 22 36
2019 CR-05 37 32 26 0 5 0 0 68 5 19
2018 CR 33 31 12 12 12 0 0 64 24 42
2018 CR-04 48 9 13 13 17 0 0 57 30 23
2018 CR-05 13 56 13 13 6 0 0 69 19 16
2017 CR 28 33 10 14 15 0 0 61 29 64
2017 CR-04 28 30 7 20 15 0 0 58 35 43
2014 CR 23 21 19 15 21 1 0 44 36 105
2014 CR-03 33 26 21 13 7 0 0 59 20 15
2014 CR-04 21 22 19 16 22 0 0 43 38 68
2014 CR-05 26 14 20 15 21 5 0 42 37 20

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 48 17 13 11 7 4 0 68 18 46
2020 CR-04 54 19 8 12 4 4 0 76 16 26
2019 CR 39 20 16 6 14 3 2 62 21 64
2019 CR-04 44 22 11 6 14 3 0 69 20 36
2019 CR-05 26 21 26 11 5 5 5 53 18 19
2018 CR 37 14 23 12 12 2 0 52 24 43
2018 CR-04 52 9 13 9 17 0 0 61 26 23
2018 CR-05 19 19 38 13 6 6 0 40 20 16
2017 CR 15 25 18 13 23 6 0 43 38 64
2017 CR-04 16 23 14 14 26 7 0 42 43 43
2014 CR 20 13 17 22 22 7 0 35 47 106
2014 CR-03 33 33 14 7 7 7 0 71 14 15
2014 CR-04 20 10 17 25 25 3 0 31 51 69
2014 CR-05 11 10 19 25 16 20 0 26 50 20
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CR 17 40 43 47
2020 CR-04 19 46 35 26
2019 CR 34 32 34 65
2019 CR-04 27 32 41 37
2019 CR-05 37 26 37 19
2018 CR 14 42 44 43
2018 CR-04 17 43 39 23
2018 CR-05 6 38 56 16
2017 CR 19 37 45 65
2017 CR-04 16 38 46 44
2014 CR 32 31 37 106
2014 CR-03 13 74 13 15
2014 CR-04 36 24 40 69
2014 CR-05 31 19 50 20

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 CR 5 18 55 5 14 5 22
2019 CR-04 0 20 50 10 20 0 10
2017 CR 23 25 44 0 9 0 12
2014 CR 18 3 47 15 9999 18 34
2014 CR-04 8 4 48 16 9999 24 25
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 11 89 65

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 30 13 21 4 4 15 13 59 12 47
2020 CR-04 38 12 19 0 4 12 15 68 5 26
2019 CR 35 8 26 3 3 15 9 57 8 65
2019 CR-04 43 5 16 3 0 22 11 72 4 37
2019 CR-05 21 11 47 5 5 5 5 35 12 19
2018 CR 26 16 23 0 2 23 9 62 3 43
2018 CR-04 30 9 26 0 4 17 13 56 6 23
2018 CR-05 13 31 25 0 0 31 0 64 0 16
2017 CR 8 18 16 5 6 33 13 49 21 65
2017 CR-04 6 12 15 7 4 39 17 40 26 44
2014 CR 15 10 26 6 7 25 11 40 20 105
2014 CR-03 28 21 35 0 0 15 0 58 0 14
2014 CR-04 13 7 26 4 7 28 14 35 20 69
2014 CR-05 16 14 20 15 6 20 10 43 29 20

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 23 11 4 4 9 2 79 10 47
2020 CR-04 54 23 12 0 4 4 4 83 4 26
2019 CR 52 12 22 5 2 5 3 70 7 65
2019 CR-04 65 5 16 3 0 5 5 79 3 37
2019 CR-05 37 21 32 5 5 0 0 58 11 19
2018 CR 35 26 16 5 2 12 5 72 8 43
2018 CR-04 43 22 17 4 4 4 4 71 10 23
2018 CR-05 19 38 13 6 0 25 0 75 8 16
2017 CR 24 23 22 5 7 16 3 58 14 65
2017 CR-04 23 16 26 7 5 21 2 50 16 44
2014 CR 24 26 17 7 5 19 3 64 15 106
2014 CR-03 40 20 20 7 0 14 0 69 8 15
2014 CR-04 20 26 17 6 3 23 4 64 12 69
2014 CR-05 26 29 15 10 11 10 0 61 23 20
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 12 88 42

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 19 21 0 4 19 4 67 6 47
2020 CR-04 42 23 12 0 4 15 4 81 5 26
2019 CR 35 5 28 2 2 22 8 57 4 65
2019 CR-04 43 3 16 0 0 27 11 74 0 37
2019 CR-05 21 5 47 5 5 16 0 31 13 19
2018 CR 21 14 24 0 2 24 14 58 4 42
2018 CR-04 30 9 22 0 4 22 13 60 7 23
2018 CR-05 13 27 33 0 0 27 0 55 0 15
2017 CR 12 17 20 2 3 35 11 54 9 64
2017 CR-04 11 10 20 2 2 43 12 46 11 43
2014 CR 17 10 25 0 8 32 8 45 13 106
2014 CR-03 40 13 26 0 0 21 0 67 0 15
2014 CR-04 13 9 23 0 7 38 10 42 14 69
2014 CR-05 16 14 35 0 11 20 5 40 14 20

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 32 6 2 4 9 0 86 7 47
2020 CR-04 54 31 8 0 4 4 0 88 4 26
2019 CR 55 8 18 3 2 11 3 73 5 65
2019 CR-04 68 3 8 3 0 14 5 87 3 37
2019 CR-05 37 16 32 5 5 5 0 56 11 19
2018 CR 36 24 17 2 2 12 7 74 6 42
2018 CR-04 43 17 17 0 4 9 9 74 5 23
2018 CR-05 20 40 13 7 0 20 0 75 8 15
2017 CR 26 28 19 2 3 18 5 69 6 65
2017 CR-04 25 21 24 2 2 23 2 61 6 44
2014 CR 26 21 22 3 6 20 3 60 11 106
2014 CR-03 40 26 20 0 0 14 0 77 0 15
2014 CR-04 23 20 20 3 4 25 5 62 10 69
2014 CR-05 26 14 35 5 11 10 0 44 17 20
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 15 11 19 11 2 0 59 30 47
2020 CR-04 50 19 8 12 12 0 0 69 23 26

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 28 26 6 4 2 2 62 11 47
2020 CR-04 42 27 19 4 4 0 4 72 8 26
2019 CR 34 22 18 9 12 2 3 58 23 65
2019 CR-04 38 22 24 5 8 0 3 61 14 37
2019 CR-05 26 21 5 16 26 5 0 50 44 19
2018 CR 21 26 16 7 30 0 0 47 37 43
2018 CR-04 22 26 9 13 30 0 0 48 43 23
2018 CR-05 19 31 31 0 19 0 0 50 19 16
2017 CR 24 27 21 11 16 0 1 52 27 65
2017 CR-04 21 30 23 11 16 0 0 51 27 44

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 26 17 4 6 2 2 71 11 47
2020 CR-04 46 27 12 4 8 0 4 76 12 26
2019 CR 37 23 23 6 6 2 3 63 13 65
2019 CR-04 41 24 24 8 0 0 3 67 8 37
2019 CR-05 16 21 32 5 21 5 0 39 28 19
2018 CR 36 31 19 7 7 0 0 67 14 42
2018 CR-04 48 35 13 0 4 0 0 83 4 23
2018 CR-05 20 20 33 13 13 0 0 40 27 15
2017 CR 29 25 21 13 9 2 1 56 23 64
2017 CR-04 34 21 23 9 11 2 0 56 20 43

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 26 13 2 9 2 0 76 11 47
2020 CR-04 54 27 8 0 12 0 0 81 12 26
2019 CR 38 30 16 5 6 2 5 72 12 64
2019 CR-04 42 39 8 8 0 0 3 83 9 36
2019 CR-05 16 16 37 0 21 5 5 35 24 19
2018 CR 40 38 7 7 5 0 2 80 12 42
2018 CR-04 52 35 0 4 4 0 4 91 9 23
2018 CR-05 27 40 20 7 7 0 0 67 13 15
2017 CR 33 23 22 15 5 0 3 57 20 64
2017 CR-04 38 22 21 13 5 0 2 61 18 44

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 41 28 13 9 4 4 0 73 14 46
2020 CR-04 52 32 4 4 4 4 0 88 8 25
2019 CR 31 28 17 9 9 2 3 62 20 64
2019 CR-04 38 30 16 11 3 0 3 69 14 37
2019 CR-05 5 26 26 11 26 5 0 33 39 19
2018 CR 28 23 14 14 21 0 0 51 35 43
2018 CR-04 35 30 13 13 9 0 0 65 22 23
2018 CR-05 19 19 13 19 31 0 0 38 50 16
2017 CR 29 17 21 16 12 2 4 48 30 65
2017 CR-04 35 15 14 15 13 2 4 54 30 44

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 19 9 2 4 2 9 83 7 47
2020 CR-04 62 15 12 4 0 0 8 83 4 26
2019 CR 78 3 6 0 2 2 9 91 2 65
2019 CR-04 86 3 3 0 0 0 8 97 0 37
2019 CR-05 58 5 16 0 5 5 11 75 6 19
2018 CR 62 21 10 0 0 0 7 90 0 42
2018 CR-04 70 17 4 0 0 0 9 95 0 23
2018 CR-05 53 27 20 0 0 0 0 80 0 15
2017 CR 57 6 8 5 6 3 14 77 14 65
2017 CR-04 55 7 7 6 4 5 16 78 13 44

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 23 13 13 4 2 2 69 18 47
2020 CR-04 54 23 15 4 4 0 0 77 8 26
2019 CR 57 22 5 2 9 2 5 84 11 65
2019 CR-04 68 16 5 0 8 0 3 86 8 37
2019 CR-05 26 42 0 5 16 5 5 76 24 19
2018 CR 47 21 12 9 9 0 2 69 19 43
2018 CR-04 70 13 0 13 4 0 0 83 17 23
2018 CR-05 19 31 25 6 13 0 6 53 20 16
2017 CR 39 28 14 6 10 0 3 69 16 63
2017 CR-04 44 30 12 2 12 0 0 74 14 42

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 32 26 23 4 6 2 6 63 12 47
2020 CR-04 42 31 15 0 8 0 4 76 8 26

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 28 15 2 4 2 0 78 7 47
2020 CR-04 54 35 8 4 0 0 0 88 4 26
2019 CR 45 25 11 5 8 3 5 75 13 65
2019 CR-04 54 24 8 0 8 3 3 83 9 37
2019 CR-05 16 32 16 16 11 5 5 53 29 19
2018 CR 35 33 14 7 12 0 0 67 19 43
2018 CR-04 39 26 17 0 17 0 0 65 17 23
2018 CR-05 25 50 0 19 6 0 0 75 25 16
2017 CR 34 29 14 13 3 2 6 68 18 64
2017 CR-04 37 29 9 12 5 2 4 72 18 43

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 28 19 2 6 2 0 72 9 47
2020 CR-04 50 35 8 0 8 0 0 85 8 26
2019 CR 34 25 17 11 9 2 3 61 21 65
2019 CR-04 43 27 14 5 8 0 3 72 14 37
2019 CR-05 5 26 26 26 11 5 0 33 39 19
2018 CR 26 40 21 12 2 0 0 65 14 43
2018 CR-04 35 26 30 4 4 0 0 61 9 23
2018 CR-05 19 56 13 13 0 0 0 75 13 16
2017 CR 38 21 20 10 5 3 3 63 16 64
2017 CR-04 40 20 19 10 5 5 2 64 16 43

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 28 21 4 4 2 0 70 9 47
2020 CR-04 46 35 12 4 4 0 0 81 8 26
2019 CR 36 22 16 13 9 2 3 61 23 64
2019 CR-04 41 22 19 5 11 0 3 64 17 37
2019 CR-05 22 22 17 22 11 6 0 47 35 18
2018 CR 30 23 21 21 5 0 0 53 26 43
2018 CR-04 43 13 22 13 9 0 0 57 22 23
2018 CR-05 13 38 25 25 0 0 0 50 25 16
2017 CR 35 24 22 10 5 2 3 62 16 64
2017 CR-04 37 20 23 12 5 2 0 59 17 43

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 32 9 9 2 2 0 80 11 47
2020 CR-04 65 23 8 4 0 0 0 88 4 26
2019 CR 49 15 8 9 14 2 3 68 24 65
2019 CR-04 57 19 5 0 14 0 5 80 14 37
2019 CR-05 32 16 11 21 16 5 0 50 39 19

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 19 13 9 6 2 0 72 15 47
2020 CR-04 58 19 15 4 4 0 0 77 8 26

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 23 17 4 6 2 0 72 11 47
2020 CR-04 58 23 12 4 4 0 0 81 8 26
2019 CR 40 30 13 3 6 2 6 76 10 63
2019 CR-04 44 33 8 3 6 0 6 82 9 36
2019 CR-05 26 32 21 5 11 5 0 61 17 19
2018 CR 43 29 17 12 0 0 0 71 12 42
2018 CR-04 48 30 17 4 0 0 0 78 4 23
2018 CR-05 33 27 20 20 0 0 0 60 20 15
2017 CR 38 28 16 11 2 2 4 70 14 64
2017 CR-04 40 27 12 14 2 2 2 70 17 43

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 19 17 6 4 2 0 72 11 47
2020 CR-04 58 19 15 8 0 0 0 77 8 26
2019 CR 66 17 6 2 5 2 3 87 6 65
2019 CR-04 78 16 0 3 3 0 0 95 5 37
2019 CR-05 47 16 16 0 11 5 5 71 12 19
2018 CR 60 21 14 2 0 0 2 83 2 43
2018 CR-04 65 22 9 0 0 0 4 91 0 23
2018 CR-05 50 25 25 0 0 0 0 75 0 16
2017 CR 68 13 12 3 3 0 0 82 6 65
2017 CR-04 69 14 13 0 5 0 0 82 5 44

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 26 13 4 6 2 0 76 11 47
2020 CR-04 58 27 12 0 4 0 0 85 4 26

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 63 15 11 2 4 2 2 82 7 46
2020 CR-04 80 16 4 0 0 0 0 96 0 25
2019 CR 69 6 8 2 6 2 8 83 8 65
2019 CR-04 84 11 0 0 3 0 3 97 3 37
2019 CR-05 42 0 21 5 11 5 16 53 20 19
2018 CR 62 17 14 0 5 2 0 80 5 42
2018 CR-04 77 18 0 0 5 0 0 95 5 22
2018 CR-05 44 19 31 0 0 6 0 67 0 16

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 79 11 4 0 4 2 0 91 4 47
2020 CR-04 92 8 0 0 0 0 0 100 0 26
2019 CR 71 11 5 5 2 2 6 88 7 65
2019 CR-04 78 11 5 0 0 0 5 94 0 37
2019 CR-05 47 16 5 11 5 5 11 75 19 19
2018 CR 74 7 5 2 7 0 5 85 10 43
2018 CR-04 78 4 4 4 4 0 4 86 9 23
2018 CR-05 69 13 6 0 6 0 6 87 7 16
2017 CR 73 8 2 3 8 1 5 86 12 65
2017 CR-04 71 9 2 2 10 0 6 85 13 44

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 68 21 4 0 4 2 0 91 4 47
2020 CR-04 77 23 0 0 0 0 0 100 0 26
2019 CR 63 12 9 6 2 2 6 82 8 65
2019 CR-04 68 16 8 3 0 0 5 89 3 37
2019 CR-05 42 11 16 11 5 5 11 63 19 19
2018 CR 67 19 5 2 0 0 7 93 3 43
2018 CR-04 65 17 9 4 0 0 4 86 5 23
2018 CR-05 75 19 0 0 0 0 6 100 0 16
2017 CR 72 14 1 4 3 0 4 91 8 65
2017 CR-04 76 13 0 2 5 0 4 93 7 44

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 77 15 2 0 4 2 0 93 4 47
2020 CR-04 85 12 4 0 0 0 0 96 0 26
2019 CR 61 14 9 6 5 2 3 79 11 64
2019 CR-04 69 19 6 0 3 0 3 91 3 36
2019 CR-05 42 11 11 16 11 5 5 59 29 19
2018 CR 56 26 2 7 5 0 5 85 12 43
2018 CR-04 57 22 4 9 9 0 0 78 17 23
2018 CR-05 50 38 0 6 0 0 6 93 7 16
2017 CR 67 12 6 3 9 0 3 81 13 65
2017 CR-04 64 15 7 0 11 0 2 81 11 44

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 74 2 0 0 2 2 19 97 3 47
2020 CR-04 81 0 0 0 0 0 19 100 0 26
2019 CR 63 3 2 0 0 2 31 98 0 65
2019 CR-04 62 0 0 0 0 0 38 100 0 37
2019 CR-05 53 11 5 0 0 5 26 92 0 19
2018 CR 65 9 0 2 0 0 23 97 3 43
2018 CR-04 61 13 0 4 0 0 22 94 6 23
2018 CR-05 69 6 0 0 0 0 25 100 0 16
2017 CR 72 1 0 1 3 0 22 94 6 65
2017 CR-04 69 0 0 0 5 0 26 94 6 44

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 74 11 4 0 4 2 4 91 5 47
2020 CR-04 81 12 4 0 0 0 4 96 0 26
2019 CR 71 8 2 3 3 2 11 91 7 63
2019 CR-04 72 11 0 6 0 0 11 94 6 36
2019 CR-05 68 0 5 0 11 5 11 81 13 19
2018 CR 70 14 7 5 0 0 5 88 5 43
2018 CR-04 70 9 13 9 0 0 0 78 9 23
2018 CR-05 69 25 0 0 0 0 6 100 0 16
2017 CR 63 18 6 1 3 0 9 89 5 65
2017 CR-04 61 19 6 0 5 0 9 88 5 44

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 62 13 15 2 4 2 2 78 7 47
2020 CR-04 69 15 12 0 0 0 4 88 0 26
2019 CR 55 11 8 9 6 2 9 74 17 65
2019 CR-04 57 11 8 11 5 0 8 74 18 37
2019 CR-05 37 16 11 11 11 5 11 63 25 19
2018 CR 49 16 5 12 12 2 5 70 25 43
2018 CR-04 57 17 4 13 9 0 0 74 22 23
2018 CR-05 38 19 6 13 13 6 6 64 29 16
2017 CR 50 13 14 11 6 2 4 67 18 65
2017 CR-04 45 14 14 16 7 2 2 62 24 44

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 45 30 15 4 4 2 0 76 9 47
2020 CR-04 46 38 12 0 4 0 0 85 4 26
2019 CR 55 23 6 2 6 2 6 85 8 65
2019 CR-04 59 24 3 3 5 0 5 89 9 37
2019 CR-05 47 21 11 0 11 5 5 76 12 19
2018 CR 52 21 10 2 10 0 5 78 13 42
2018 CR-04 61 9 13 4 13 0 0 70 17 23
2018 CR-05 40 40 7 0 7 0 7 86 7 15
2017 CR 61 17 9 2 9 0 3 79 11 65
2017 CR-04 57 22 5 2 14 0 0 79 16 44

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 40 34 13 4 6 2 0 76 11 47
2020 CR-04 46 42 8 4 0 0 0 88 4 26

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 17 43 28 9 2 2 0 61 11 47
2020 CR-04 15 46 31 8 0 0 0 62 8 26
2019 CR 31 34 23 5 6 2 0 66 11 65
2019 CR-04 32 43 19 3 3 0 0 76 5 37
2019 CR-05 21 11 42 5 16 5 0 33 22 19
2018 CR 24 26 43 2 2 0 2 51 5 42
2018 CR-04 32 18 41 0 5 0 5 52 5 22
2018 CR-05 6 38 50 6 0 0 0 44 6 16
2017 CR 24 26 30 11 8 0 2 51 19 65
2017 CR-04 22 27 27 14 9 0 2 50 23 44

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 9 13 34 32 13 0 0 45 21 47
2020 CR-04 8 12 38 27 15 0 0 42 19 26
2019 CR 12 3 42 18 25 0 0 43 15 65
2019 CR-04 11 3 43 19 24 0 0 43 14 37
2019 CR-05 21 5 42 11 21 0 0 32 26 19
2018 CR 0 12 40 19 30 0 0 49 12 43
2018 CR-04 0 17 30 17 35 0 0 52 17 23
2018 CR-05 0 6 56 25 13 0 0 38 6 16
2017 CR 12 17 29 21 19 2 0 41 30 65
2017 CR-04 13 21 24 23 19 0 0 42 34 44

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 36 4 0 2 4 0 93 2 47
2020 CR-04 54 38 0 0 4 4 0 96 4 26
2019 CR 36 25 23 3 2 9 2 68 5 64
2019 CR-04 47 19 19 6 0 6 3 73 6 36
2019 CR-05 16 32 32 0 5 16 0 56 6 19
2018 CR 38 19 29 7 5 2 0 59 12 42
2018 CR-04 32 23 36 5 5 0 0 55 9 22
2018 CR-05 44 13 25 6 6 6 0 60 13 16
2017 CR 11 25 25 12 10 18 0 44 26 63
2017 CR-04 14 23 18 14 9 23 0 47 30 44

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 28 19 0 2 4 0 78 2 47
2020 CR-04 50 31 15 0 0 4 0 84 0 26

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 26 13 6 6 2 4 73 14 47
2020 CR-04 54 23 12 4 4 0 4 80 8 26

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 26 9 2 2 4 2 86 5 47
2020 CR-04 69 23 8 0 0 0 0 92 0 26

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 47 23 9 15 2 4 0 73 18 47
2020 CR-04 54 27 4 15 0 0 0 81 15 26
2019 CR 45 22 15 11 5 2 2 68 16 65
2019 CR-04 59 19 8 5 5 0 3 81 11 37
2019 CR-05 21 32 21 16 5 5 0 56 22 19
2018 CR 37 26 14 14 7 2 0 64 21 43
2018 CR-04 39 17 13 22 9 0 0 57 30 23
2018 CR-05 25 44 13 6 6 6 0 73 13 16
2017 CR 19 40 12 12 8 7 1 64 22 65
2017 CR-04 21 31 14 16 7 10 2 59 26 44

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 49 36 6 4 2 2 0 87 7 47
2020 CR-04 58 35 4 4 0 0 0 92 4 26

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 51 34 6 4 2 2 0 87 7 47
2020 CR-04 65 23 4 8 0 0 0 88 8 26

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 38 32 21 2 2 4 0 73 4 47
2020 CR-04 50 27 23 0 0 0 0 77 0 26

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 55 17 19 2 2 4 0 76 4 47
2020 CR-04 69 12 15 4 0 0 0 81 4 26

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 79 13 2 0 0 2 4 98 0 47
2020 CR-04 88 4 4 0 0 0 4 96 0 26

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 65 20 7 4 0 4 0 89 5 46
2020 CR-04 73 15 4 4 0 4 0 92 4 26

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 53 23 9 4 6 2 2 80 11 47
2020 CR-04 58 27 8 4 0 0 4 88 4 26

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 19 17 2 2 2 0 78 4 47
2020 CR-04 65 15 15 4 0 0 0 81 4 26
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 11 89 46
2020 CR-04 12 88 25

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 15 85 46
2020 CR-04 12 88 25
2019 CR 24 76 62
2019 CR-04 20 80 35
2019 CR-05 32 68 19
2017 CR 17 83 65
2017 CR-04 21 79 44
2014 CR 18 82 104
2014 CR-04 18 82 68
2014 CR-05 26 74 20

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CR 67 33 15
2017 CR 56 44 11
2014 CR 79 21 19
2014 CR-04 84 16 12

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2014 CR 27 52 6 0 14 0 0 79 14 15
2014 CR-04 31 49 10 0 10 0 0 80 10 10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 57 28 4 4 2 4 0 89 7 47
2020 CR-04 73 23 4 0 0 0 0 96 0 26
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 26 57 15 2 69 31 47
2020 CR-04 15 69 12 4 82 18 26

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CR 33 67 12

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 17 8 17 25 33 0 0 25 58 12

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 8 8 8 33 42 0 0 17 75 12

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CR 43 21 9 4 11 0 13 73 17 47
2020 CR-04 46 27 8 4 0 0 15 86 5 26
2019 CR 48 18 9 9 5 2 9 74 16 65
2019 CR-04 49 16 14 8 0 0 14 75 9 37
2019 CR-05 42 21 5 5 16 5 5 71 24 19
2018 CR 40 19 7 14 12 0 9 64 28 43
2018 CR-04 48 13 9 13 9 0 9 67 24 23
2018 CR-05 19 31 6 19 13 0 13 57 36 16
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