2020 Public Service Employee Survey Results for Shared Services Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 36 5 9 3 0 0 83 12 129
2020 Non-shift worker 49 38 4 7 2 0 0 88 9 3941

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 17 6 1 3 0 0 90 4 128
2020 Non-shift worker 75 17 3 2 1 1 1 93 3 3931
2017 Shift worker 54 35 6 2 2 1 0 90 4 100
2017 Non-shift worker 58 26 8 3 2 1 1 86 6 3215
2014 Shift worker 45 37 8 7 3 0 0 82 10 175
2014 Non-shift worker 57 25 8 5 2 1 2 84 8 3981

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 29 14 12 6 0 1 67 19 129
2020 Non-shift worker 47 33 9 8 3 0 1 81 10 3939
2019 Shift worker 45 29 10 10 6 0 0 75 15 114
2019 Non-shift worker 48 32 8 8 5 0 0 80 13 3541
2017 Shift worker 43 38 6 8 5 0 0 81 14 101
2017 Non-shift worker 39 38 9 9 6 0 0 77 14 3222
2014 Shift worker 40 38 8 9 6 0 0 78 15 175
2014 Non-shift worker 39 36 9 10 7 0 0 75 16 3979

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 38 15 14 2 0 0 70 16 130
2020 Non-shift worker 40 35 13 8 3 0 1 76 11 3929
2019 Shift worker 31 37 13 13 6 0 1 68 20 114
2019 Non-shift worker 29 37 16 12 6 0 1 66 18 3528
2018 Shift worker 26 35 16 20 3 0 0 61 23 75
2018 Non-shift worker 20 37 16 16 10 0 1 58 26 2684
2017 Shift worker 29 28 10 16 17 0 0 57 33 101
2017 Non-shift worker 20 35 16 15 13 0 1 55 28 3222
2014 Shift worker 19 32 16 19 12 0 1 52 32 175
2014 Non-shift worker 14 27 16 21 22 0 1 41 43 3980

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 39 11 4 3 0 1 81 8 130
2020 Non-shift worker 50 33 9 5 2 0 0 84 7 3903
2019 Shift worker 44 29 13 10 3 0 0 74 13 112
2019 Non-shift worker 47 35 10 6 2 0 0 82 8 3520
2017 Shift worker 43 40 7 5 6 0 0 82 11 101
2017 Non-shift worker 40 41 11 6 2 0 0 81 8 3212
2014 Shift worker 34 47 9 5 4 0 1 81 10 175
2014 Non-shift worker 36 39 14 8 4 1 0 75 11 3975

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 25 15 10 4 0 1 71 14 130
2020 Non-shift worker 53 28 9 6 3 0 0 82 9 3934
2019 Shift worker 54 24 10 5 6 0 0 79 11 114
2019 Non-shift worker 51 30 9 6 4 0 0 81 10 3538
2018 Shift worker 41 31 12 11 5 0 0 72 16 75
2018 Non-shift worker 46 32 10 6 5 0 0 79 11 2671
2017 Shift worker 35 30 14 11 4 1 4 69 16 101
2017 Non-shift worker 43 33 11 8 5 0 0 77 12 3216
2014 Shift worker 31 36 17 9 3 2 1 69 13 175
2014 Non-shift worker 36 34 14 9 6 0 1 70 15 3976

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 36 14 6 4 0 0 76 10 129
2020 Non-shift worker 40 36 12 7 4 0 0 76 11 3941
2019 Shift worker 39 44 9 3 5 0 0 83 8 114
2019 Non-shift worker 34 36 14 9 6 0 0 70 15 3543
2018 Shift worker 23 41 18 14 5 0 0 64 18 75
2018 Non-shift worker 28 41 13 10 7 0 0 69 17 2673
2017 Shift worker 30 33 16 11 9 0 0 64 20 100
2017 Non-shift worker 27 42 13 10 8 0 0 69 18 3220
2014 Shift worker 24 49 17 7 3 0 0 73 10 175
2014 Non-shift worker 20 41 16 12 10 0 0 62 22 3980

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 34 17 12 6 0 0 65 17 130
2020 Non-shift worker 38 34 14 8 5 0 0 73 13 3939
2019 Shift worker 34 39 18 6 2 0 1 73 9 114
2019 Non-shift worker 32 37 16 9 6 0 0 69 15 3540
2018 Shift worker 21 41 20 11 6 0 1 63 17 75
2018 Non-shift worker 27 33 18 12 9 0 0 60 21 2684
2017 Shift worker 29 34 16 9 12 0 0 63 22 101
2017 Non-shift worker 24 34 19 12 10 0 0 59 22 3221
2014 Shift worker 17 38 25 12 8 0 0 55 20 175
2014 Non-shift worker 19 35 19 15 12 0 0 54 27 3977

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 45 13 7 1 0 0 80 8 130
2020 Non-shift worker 33 41 12 9 5 0 0 75 14 3920
2019 Shift worker 30 44 17 7 2 0 1 74 8 113
2019 Non-shift worker 27 38 17 12 6 0 0 65 19 3529
2018 Shift worker 30 35 17 12 7 0 0 65 18 75
2018 Non-shift worker 23 36 17 15 9 0 0 59 24 2687
2017 Shift worker 25 37 16 17 5 0 0 62 22 101
2017 Non-shift worker 20 37 18 14 10 0 0 58 24 3219

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 40 10 4 3 0 0 84 7 130
2020 Non-shift worker 47 36 10 4 3 0 0 83 7 3916
2019 Shift worker 45 39 13 1 2 1 0 85 2 114
2019 Non-shift worker 39 38 12 8 4 0 0 77 11 3529
2018 Shift worker 37 47 9 5 2 0 0 84 7 74
2018 Non-shift worker 37 40 13 6 4 1 0 77 10 2685
2017 Shift worker 40 37 13 6 3 1 0 77 9 101
2017 Non-shift worker 32 38 14 9 6 1 0 71 15 3222
2014 Shift worker 37 43 14 5 1 0 0 80 6 174
2014 Non-shift worker 28 39 14 10 8 1 0 68 18 3976

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 39 13 10 3 0 0 73 14 130
2020 Non-shift worker 39 36 13 8 5 0 0 75 13 3935
2019 Shift worker 32 37 19 5 5 1 0 70 10 113
2019 Non-shift worker 34 36 15 8 7 0 0 70 15 3539
2018 Shift worker 32 32 19 11 4 1 0 65 16 74
2018 Non-shift worker 29 36 16 11 8 0 0 65 19 2684
2017 Shift worker 23 42 14 13 8 0 0 65 21 101
2017 Non-shift worker 24 36 17 12 10 1 0 61 22 3223

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 32 10 5 2 0 0 83 7 130
2020 Non-shift worker 53 31 10 4 2 0 0 84 6 3902
2019 Shift worker 49 35 11 1 3 1 0 85 5 112
2019 Non-shift worker 48 32 13 4 3 0 0 80 7 3515
2018 Shift worker 38 47 6 6 2 1 0 86 8 74
2018 Non-shift worker 44 35 13 5 3 0 0 79 8 2667
2017 Shift worker 42 39 11 2 5 0 0 82 7 100
2017 Non-shift worker 43 36 12 5 4 0 0 79 8 3211
2014 Shift worker 52 37 9 0 2 0 0 89 2 175
2014 Non-shift worker 51 31 10 4 3 0 0 82 8 3979

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 29 24 9 7 0 0 60 16 129
2020 Non-shift worker 40 36 12 8 4 0 0 76 12 3922
2019 Shift worker 29 43 16 7 4 0 1 73 11 114
2019 Non-shift worker 34 37 13 10 6 0 0 71 16 3527
2018 Shift worker 23 46 17 15 0 0 0 69 15 74
2018 Non-shift worker 28 38 16 11 7 0 0 66 18 2674
2017 Shift worker 30 41 15 7 5 1 1 72 13 100
2017 Non-shift worker 28 40 13 11 7 0 0 68 19 3212
2014 Shift worker 15 40 23 14 7 0 1 56 21 175
2014 Non-shift worker 19 39 15 14 12 0 0 59 26 3977

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 32 23 7 6 0 0 65 12 129
2020 Non-shift worker 43 33 13 6 4 0 0 76 11 3930
2019 Shift worker 31 35 20 8 6 0 1 67 13 113
2019 Non-shift worker 37 34 14 8 6 0 0 71 14 3539
2018 Shift worker 25 39 23 8 4 1 0 65 12 74
2018 Non-shift worker 32 35 17 9 8 0 0 67 16 2663
2017 Shift worker 34 37 18 5 6 0 0 71 11 100
2017 Non-shift worker 32 35 17 9 7 0 0 67 16 3213
2014 Shift worker 24 37 21 12 6 0 0 61 18 175
2014 Non-shift worker 25 36 17 12 10 0 0 61 22 3975

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 39 14 6 3 0 0 77 9 129
2020 Non-shift worker 39 38 12 7 3 0 0 78 10 3903
2019 Shift worker 37 40 16 5 2 1 0 77 7 114
2019 Non-shift worker 33 38 14 9 5 0 0 72 14 3487
2018 Shift worker 24 48 17 10 1 0 0 72 11 74
2018 Non-shift worker 28 35 17 11 8 0 0 64 20 2680
2017 Shift worker 30 39 12 11 9 0 0 69 20 100
2017 Non-shift worker 28 35 17 12 8 0 0 64 20 3217
2014 Shift worker 28 42 18 8 5 0 0 70 13 175
2014 Non-shift worker 23 35 18 13 11 0 0 58 24 3972

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 34 11 3 2 0 0 84 5 129
2020 Non-shift worker 44 36 10 6 3 0 0 80 9 3940
2019 Shift worker 52 31 8 4 4 1 0 84 8 114
2019 Non-shift worker 38 38 11 7 4 0 0 77 12 3545
2018 Shift worker 30 47 16 4 2 0 0 77 7 73
2018 Non-shift worker 34 39 13 8 5 0 0 74 13 2687
2017 Shift worker 34 46 9 5 5 0 0 81 11 100
2017 Non-shift worker 32 38 14 9 6 0 0 71 15 3215
2014 Shift worker 33 47 15 4 2 0 0 79 6 175
2014 Non-shift worker 29 40 15 10 6 0 0 69 16 3977

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 24 8 3 2 0 0 87 5 129
2020 Non-shift worker 37 32 16 9 5 0 1 69 14 3928
2019 Shift worker 62 23 9 3 1 0 2 86 4 113
2019 Non-shift worker 36 35 16 8 5 0 1 71 13 3526
2018 Shift worker 62 24 11 1 0 1 0 88 1 75
2018 Non-shift worker 33 33 17 10 6 0 1 67 15 2690
2017 Shift worker 53 38 8 0 0 0 1 92 0 101
2017 Non-shift worker 33 37 16 7 6 0 1 71 13 3219
2014 Shift worker 50 34 9 3 0 0 3 87 4 175
2014 Non-shift worker 32 35 18 8 6 0 1 68 14 3978

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 18 31 20 17 1 1 37 31 129
2020 Non-shift worker 12 25 35 18 8 1 1 26 38 3947
2019 Shift worker 7 29 34 18 7 3 2 26 38 114
2019 Non-shift worker 14 28 35 15 6 1 1 21 43 3545
2018 Shift worker 7 23 43 13 11 2 1 25 31 75
2018 Non-shift worker 16 30 35 13 5 1 1 18 46 2686
2017 Shift worker 11 28 40 11 3 1 6 15 42 100
2017 Non-shift worker 16 29 34 13 5 1 2 19 46 3206
2014 Shift worker 10 31 35 13 7 1 3 21 43 173
2014 Non-shift worker 20 34 30 10 4 1 2 14 55 3969

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 17 18 28 23 4 1 54 28 128
2020 Non-shift worker 10 18 29 26 14 2 1 41 29 3931
2019 Shift worker 10 17 16 30 19 6 2 53 29 113
2019 Non-shift worker 15 25 30 17 10 2 1 29 40 3532
2018 Shift worker 15 14 31 25 10 3 1 37 30 75
2018 Non-shift worker 19 28 29 15 7 2 1 23 48 2678
2017 Shift worker 17 24 29 12 9 1 8 23 45 100
2017 Non-shift worker 24 28 27 10 6 2 2 17 54 3205
2014 Shift worker 20 33 27 8 5 5 3 14 57 174
2014 Non-shift worker 31 30 23 8 5 2 1 13 64 3971

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 18 27 16 16 4 5 35 36 128
2020 Non-shift worker 19 26 31 14 7 1 1 22 46 3937
2019 Shift worker 14 26 31 12 9 4 4 23 43 113
2019 Non-shift worker 26 30 25 11 6 1 1 17 57 3538
2018 Shift worker 13 27 26 17 10 4 2 29 43 75
2018 Non-shift worker 30 30 24 10 4 2 1 14 62 2677
2017 Shift worker 18 23 24 20 5 2 9 28 46 100
2017 Non-shift worker 30 30 23 9 4 2 2 14 62 3211
2014 Shift worker 23 26 28 9 7 3 2 18 53 175
2014 Non-shift worker 35 29 22 8 3 2 2 11 66 3967

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 10 19 30 32 1 2 65 15 129
2020 Non-shift worker 11 17 33 25 13 1 1 38 28 3926
2019 Shift worker 2 14 22 22 30 4 6 58 18 112
2019 Non-shift worker 12 19 32 24 11 1 1 35 32 3532
2018 Shift worker 2 8 31 26 25 5 2 55 11 75
2018 Non-shift worker 14 21 33 22 8 1 1 30 36 2672
2017 Shift worker 5 17 27 19 18 4 9 43 25 98
2017 Non-shift worker 16 21 33 20 7 1 2 28 38 3199
2014 Shift worker 11 12 30 27 12 3 5 43 25 172
2014 Non-shift worker 17 21 32 20 7 1 2 28 39 3959

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 11 22 24 31 2 2 57 20 129
2020 Non-shift worker 15 20 28 22 12 1 2 36 36 3935
2019 Shift worker 9 15 26 23 22 2 4 48 25 113
2019 Non-shift worker 17 22 28 19 10 1 2 30 41 3542
2018 Shift worker 13 21 14 25 23 2 1 50 36 75
2018 Non-shift worker 21 26 28 16 6 2 2 23 48 2685
2017 Shift worker 17 26 22 13 13 3 6 28 47 99
2017 Non-shift worker 22 27 27 13 7 2 3 21 51 3198
2014 Shift worker 24 20 27 18 5 2 4 24 47 175
2014 Non-shift worker 29 27 24 11 5 1 3 17 59 3965

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 12 21 20 24 8 1 48 29 129
2020 Non-shift worker 9 15 26 28 17 3 2 48 25 3921
2019 Shift worker 16 14 16 22 19 11 2 47 34 114
2019 Non-shift worker 13 20 27 21 14 3 2 37 34 3530
2018 Shift worker 15 19 28 18 14 5 1 35 36 73
2018 Non-shift worker 15 22 27 20 10 3 3 31 39 2672
2017 Shift worker 18 17 26 8 14 6 11 26 43 99
2017 Non-shift worker 16 22 25 19 10 3 4 31 42 3199
2014 Shift worker 13 19 22 22 12 6 6 38 37 175
2014 Non-shift worker 16 19 25 21 11 3 5 35 37 3960

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 12 24 19 24 6 3 48 27 128
2020 Non-shift worker 20 24 30 16 8 1 1 24 45 3937
2019 Shift worker 11 13 36 15 19 4 2 36 25 114
2019 Non-shift worker 24 27 28 11 7 2 1 18 53 3540
2018 Shift worker 11 25 26 18 14 5 1 34 38 75
2018 Non-shift worker 28 27 27 11 4 2 1 15 57 2688
2017 Shift worker 9 21 34 19 6 5 6 28 34 101
2017 Non-shift worker 28 26 27 10 5 2 2 15 56 3203
2014 Shift worker 10 22 35 18 7 5 3 28 35 175
2014 Non-shift worker 27 27 28 10 4 2 2 15 56 3974

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 15 24 29 27 2 0 57 19 128
2020 Non-shift worker 3 8 29 38 21 1 1 60 10 3940
2019 Shift worker 9 12 28 27 18 3 4 48 22 114
2019 Non-shift worker 6 13 34 29 17 1 2 47 19 3544
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 30 17 6 2 8 4 71 9 128
2020 Non-shift worker 33 30 16 6 4 6 5 71 11 3937
2019 Shift worker 34 31 17 4 1 7 5 74 6 114
2019 Non-shift worker 37 28 15 6 5 5 4 72 11 3538
2018 Shift worker 24 33 19 8 4 6 5 64 14 74
2018 Non-shift worker 27 31 19 7 5 7 4 64 14 2686
2017 Shift worker 28 34 11 6 7 6 9 72 15 101
2017 Non-shift worker 30 29 17 7 6 6 6 66 15 3220
2014 Shift worker 30 29 22 6 6 3 3 63 13 175
2014 Non-shift worker 34 30 15 7 6 4 4 70 14 3978

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 31 7 5 2 1 0 86 7 129
2020 Non-shift worker 56 25 8 5 4 1 0 83 9 3929
2019 Shift worker 53 25 11 5 6 1 0 79 10 114
2019 Non-shift worker 54 26 8 6 5 1 0 81 11 3537
2018 Shift worker 41 38 10 4 4 2 1 82 8 73
2018 Non-shift worker 46 30 10 7 5 1 0 78 12 2682
2017 Shift worker 50 27 6 7 6 1 3 80 14 101
2017 Non-shift worker 45 30 11 7 5 1 1 77 12 3217
2014 Shift worker 45 30 15 5 5 1 1 75 10 175
2014 Non-shift worker 46 29 10 8 6 1 0 76 14 3979

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 26 6 2 3 0 0 89 5 127
2020 Non-shift worker 61 27 6 4 2 0 0 89 6 3912
2019 Shift worker 61 21 10 7 1 0 0 82 8 114
2019 Non-shift worker 57 29 6 5 2 0 0 87 7 3529
2018 Shift worker 52 33 7 6 0 1 1 87 6 74
2018 Non-shift worker 51 34 7 5 2 0 0 86 7 2680
2017 Shift worker 55 33 3 6 1 0 1 90 7 101
2017 Non-shift worker 46 37 9 5 2 1 0 84 8 3208
2014 Shift worker 37 40 15 6 2 0 0 77 8 175
2014 Non-shift worker 43 40 9 5 2 1 0 84 8 3979

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 37 10 1 3 0 0 85 5 129
2020 Non-shift worker 52 32 9 3 2 1 0 85 6 3901
2019 Shift worker 49 36 12 2 1 0 0 85 4 114
2019 Non-shift worker 50 32 10 4 2 1 0 84 6 3541
2018 Shift worker 35 44 14 2 2 1 2 81 5 74
2018 Non-shift worker 43 39 11 4 3 1 0 83 6 2687

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 17 18 2 6 6 1 71 9 129
2020 Non-shift worker 54 21 10 3 3 6 4 83 6 3934
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 24 16 3 4 1 9 74 8 129
2020 Non-shift worker 56 24 11 3 2 1 2 83 5 3941
2019 Shift worker 44 27 18 4 3 0 4 74 8 114
2019 Non-shift worker 54 25 12 3 2 1 2 81 6 3540

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 37 11 6 4 0 0 79 10 129
2020 Non-shift worker 50 29 10 6 4 0 0 80 10 3931
2019 Shift worker 44 37 10 2 4 1 2 84 6 114
2019 Non-shift worker 46 29 12 7 5 1 0 76 12 3542
2018 Shift worker 32 38 19 6 4 1 0 71 10 75
2018 Non-shift worker 40 33 14 7 6 0 0 73 13 2680
2017 Shift worker 36 31 10 6 12 1 3 71 19 101
2017 Non-shift worker 39 33 13 8 5 1 1 73 14 3218
2014 Shift worker 33 37 17 7 2 1 2 73 10 175
2014 Non-shift worker 35 34 15 9 6 1 0 70 15 3980

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 29 12 5 3 2 1 79 8 128
2020 Non-shift worker 56 22 12 3 4 1 1 80 7 3930

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 29 10 7 1 0 0 82 9 128
2020 Non-shift worker 52 30 9 5 3 0 1 82 9 3938
2019 Shift worker 52 31 10 3 5 0 0 82 8 113
2019 Non-shift worker 50 29 9 6 4 1 0 80 11 3530
2018 Shift worker 38 37 12 7 5 1 0 76 12 74
2018 Non-shift worker 44 32 11 8 5 1 0 76 13 2676
2017 Shift worker 39 30 10 7 9 1 4 74 16 101
2017 Non-shift worker 43 33 11 7 5 1 1 76 13 3223
2014 Shift worker 39 34 13 6 5 1 1 76 11 175
2014 Non-shift worker 38 35 11 9 6 1 0 73 15 3978

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 28 72 130
2020 Non-shift worker 31 69 3944

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 15 8 3 7 5 18 77 13 129
2020 Non-shift worker 59 15 8 1 1 5 10 87 3 3944

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 27 10 6 2 0 1 81 8 128
2020 Non-shift worker 63 22 7 4 3 0 0 85 7 3946
2019 Shift worker 56 30 8 2 3 1 0 88 5 113
2019 Non-shift worker 58 24 9 5 4 0 0 83 9 3548
2018 Shift worker 44 27 19 5 3 1 0 72 8 75
2018 Non-shift worker 50 26 12 7 5 0 0 76 12 2682
2017 Shift worker 44 31 10 7 6 0 3 77 13 100
2017 Non-shift worker 52 26 11 6 4 1 0 79 10 3218
2014 Shift worker 42 37 10 5 4 1 1 81 9 175
2014 Non-shift worker 47 29 11 7 6 0 0 76 13 3977
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 21 17 4 4 9 1 72 9 129
2020 Non-shift worker 39 28 14 5 4 10 0 75 10 3946
2019 Shift worker 43 26 12 7 4 9 0 75 12 114
2019 Non-shift worker 31 31 18 7 5 8 0 67 13 3531
2018 Shift worker 36 22 21 3 4 14 0 67 8 75
2018 Non-shift worker 26 28 21 8 6 10 0 60 16 2692
2017 Shift worker 30 28 17 4 7 10 3 67 13 101
2017 Non-shift worker 21 27 21 10 7 13 0 56 20 3223
2014 Shift worker 21 27 24 11 6 10 1 54 19 175
2014 Non-shift worker 19 30 22 9 8 13 0 56 19 3979

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 24 17 5 9 2 0 68 14 129
2020 Non-shift worker 34 32 16 9 6 3 0 69 15 3930
2019 Shift worker 36 32 16 5 4 6 0 72 10 114
2019 Non-shift worker 26 30 20 13 8 3 0 58 21 3528
2018 Shift worker 32 27 20 7 6 9 0 64 14 75
2018 Non-shift worker 21 27 21 15 12 3 0 49 29 2685
2017 Shift worker 28 25 18 11 10 3 4 57 23 101
2017 Non-shift worker 17 25 21 18 15 3 0 44 34 3223
2014 Shift worker 17 24 28 14 11 5 1 44 26 175
2014 Non-shift worker 13 25 22 19 17 4 0 40 38 3979

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 26 16 9 7 6 0 65 18 129
2020 Non-shift worker 25 32 19 11 7 6 0 61 19 3935
2019 Shift worker 29 42 8 7 5 9 0 78 13 113
2019 Non-shift worker 19 28 23 15 9 5 0 49 26 3523
2018 Shift worker 23 29 22 8 7 11 0 58 17 74
2018 Non-shift worker 13 24 25 18 14 6 0 39 34 2686
2017 Shift worker 22 20 24 11 11 9 3 48 25 100
2017 Non-shift worker 12 22 23 19 18 7 0 36 39 3215
2014 Shift worker 12 22 27 18 13 7 1 37 33 174
2014 Non-shift worker 8 20 23 22 20 6 0 30 46 3976

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 31 10 16 8 3 0 66 24 129
2020 Non-shift worker 26 34 17 12 7 2 0 62 20 3941
2019 Shift worker 39 32 10 9 8 2 0 72 17 114
2019 Non-shift worker 19 29 21 17 11 3 0 50 29 3529
2018 Shift worker 20 31 19 17 6 8 0 55 25 75
2018 Non-shift worker 14 27 21 19 15 3 0 43 35 2688
2017 Shift worker 22 31 18 9 9 8 3 60 20 100
2017 Non-shift worker 13 26 19 20 18 4 0 40 40 3221
2014 Shift worker 16 28 18 25 8 4 1 46 35 175
2014 Non-shift worker 9 24 20 22 22 4 0 34 46 3976

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 21 11 4 2 4 1 83 6 130
2020 Non-shift worker 49 26 13 4 2 5 1 80 6 3940
2019 Shift worker 57 28 5 2 2 6 0 90 4 114
2019 Non-shift worker 49 26 12 5 2 6 1 80 7 3547
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 40 14 6 3 0 0 77 9 130
2020 Non-shift worker 32 41 16 6 3 1 0 74 9 3943
2019 Shift worker 29 44 21 3 2 1 0 74 5 114
2019 Non-shift worker 28 41 18 9 4 1 0 70 12 3547
2018 Shift worker 21 48 19 8 1 1 1 71 9 72
2018 Non-shift worker 19 39 23 12 6 1 0 58 19 2691
2017 Shift worker 27 42 18 3 7 2 1 71 10 100
2017 Non-shift worker 17 36 22 14 9 1 0 54 24 3221
2014 Shift worker 20 39 23 11 3 3 1 62 15 175
2014 Non-shift worker 19 37 20 13 10 1 0 56 24 3979

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 33 18 11 6 2 0 64 18 130
2020 Non-shift worker 20 36 22 13 7 2 0 57 20 3923
2019 Shift worker 20 43 13 9 7 8 0 68 18 114
2019 Non-shift worker 14 29 24 20 9 2 0 45 31 3523

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 35 12 9 5 6 0 72 15 130
2020 Non-shift worker 38 35 13 6 3 3 2 76 10 3939
2019 Shift worker 30 31 22 7 5 5 0 64 13 111
2019 Non-shift worker 33 35 16 8 5 3 1 70 13 3540
2018 Shift worker 25 31 20 14 3 6 1 60 18 72
2018 Non-shift worker 29 37 15 9 5 4 1 69 14 2691
2017 Shift worker 30 32 10 10 9 7 1 68 21 101
2017 Non-shift worker 30 35 14 9 6 4 1 69 16 3217
2014 Shift worker 18 41 17 12 4 5 3 65 17 175
2014 Non-shift worker 26 35 14 12 7 5 1 65 20 3973

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 38 11 3 3 2 0 83 6 129
2020 Non-shift worker 40 36 16 4 2 2 0 78 6 3928
2019 Shift worker 32 34 22 5 3 4 0 68 9 113
2019 Non-shift worker 33 35 21 6 3 2 0 70 9 3535
2018 Shift worker 27 38 20 9 2 2 1 67 11 73
2018 Non-shift worker 30 37 21 7 3 2 0 68 10 2679

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 28 18 5 8 8 2 66 15 130
2020 Non-shift worker 26 24 18 9 8 11 3 59 20 3927
2019 Shift worker 27 27 22 9 5 9 1 60 16 114
2019 Non-shift worker 21 25 21 10 10 11 2 52 24 3531
2018 Shift worker 17 25 22 14 8 8 5 49 26 73
2018 Non-shift worker 17 23 22 12 11 12 2 47 28 2687
2017 Shift worker 24 23 20 6 12 12 3 56 21 101
2017 Non-shift worker 16 22 21 12 13 13 3 45 30 3215
2014 Shift worker 13 22 25 11 11 13 4 43 27 174
2014 Non-shift worker 12 22 20 15 15 13 3 40 35 3978

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 28 16 10 8 3 1 65 18 129
2020 Non-shift worker 33 34 16 8 6 2 0 68 15 3929
2019 Shift worker 41 25 18 8 8 1 0 66 16 114
2019 Non-shift worker 26 33 19 11 9 2 0 60 20 3536
2018 Shift worker 21 34 18 16 8 1 1 56 25 73
2018 Non-shift worker 18 31 20 15 13 3 0 51 28 2690
2017 Shift worker 25 29 13 12 11 7 4 61 25 100
2017 Non-shift worker 19 28 20 15 14 3 0 49 31 3220
2014 Shift worker 17 24 20 20 14 4 1 44 36 175
2014 Non-shift worker 11 23 19 21 21 3 1 36 44 3975

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 22 15 15 13 4 1 56 28 130
2020 Non-shift worker 29 27 14 13 14 2 2 58 27 3942
2019 Shift worker 29 25 16 13 10 6 1 58 25 114
2019 Non-shift worker 26 28 15 13 15 2 1 56 29 3542
2018 Shift worker 15 41 10 12 15 6 1 60 30 73
2018 Non-shift worker 19 27 16 15 19 2 1 48 35 2694
2017 Shift worker 26 29 11 9 14 7 2 62 26 101
2017 Non-shift worker 19 25 15 15 21 3 2 46 38 3218
2014 Shift worker 16 21 21 22 14 3 2 40 38 175
2014 Non-shift worker 10 21 16 19 30 3 2 33 51 3979

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 24 8 3 1 0 6 87 4 130
2020 Non-shift worker 55 23 12 4 3 0 3 81 7 3946
2019 Shift worker 53 24 14 3 1 1 4 81 4 114
2019 Non-shift worker 56 23 10 4 2 1 4 83 6 3539

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 24 13 6 6 1 2 74 12 130
2020 Non-shift worker 55 22 12 5 2 1 3 80 7 3935
2019 Shift worker 43 24 17 7 4 2 4 71 12 113
2019 Non-shift worker 48 23 14 6 4 2 4 75 10 3533

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 7 4 2 3 5 4 91 5 129
2020 Non-shift worker 75 8 5 2 2 4 4 89 5 3928
2019 Shift worker 76 10 5 3 2 2 3 90 5 113
2019 Non-shift worker 75 8 4 2 3 4 4 90 5 3521

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 20 5 5 0 3 8 89 5 129
2020 Non-shift worker 76 10 4 1 1 1 7 93 2 3935
2019 Shift worker 75 10 4 3 1 3 5 92 4 113
2019 Non-shift worker 77 6 3 1 1 2 8 94 3 3534

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 36 22 7 6 4 0 64 13 130
2020 Non-shift worker 28 41 17 7 4 4 0 72 11 3934
2019 Shift worker 24 37 22 5 5 7 0 66 10 113
2019 Non-shift worker 23 39 20 9 5 4 0 64 14 3541
2018 Shift worker 19 32 33 8 4 4 1 53 13 73
2018 Non-shift worker 19 35 24 10 7 4 0 57 18 2689
2017 Shift worker 21 30 25 6 5 11 2 59 13 101
2017 Non-shift worker 18 33 25 11 7 5 0 54 20 3220

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 28 16 1 2 3 0 80 4 129
2020 Non-shift worker 43 36 12 4 2 3 0 82 6 3919
2019 Shift worker 45 36 11 3 3 2 0 83 6 111
2019 Non-shift worker 40 36 14 5 2 3 0 78 7 3529
2018 Shift worker 39 39 16 3 0 2 1 81 3 75
2018 Non-shift worker 38 36 16 3 2 4 0 77 6 2676
2017 Shift worker 42 34 10 1 3 7 1 84 4 101
2017 Non-shift worker 32 39 17 4 2 5 0 75 7 3215
2014 Shift worker 38 34 14 3 3 8 0 78 6 175
2014 Non-shift worker 33 36 16 5 3 7 0 74 9 3977

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 28 15 4 2 7 0 79 6 130
2020 Non-shift worker 45 32 13 3 2 5 1 82 5 3932
2019 Shift worker 48 30 14 1 2 2 2 82 3 114
2019 Non-shift worker 43 32 15 3 2 5 1 79 5 3534
2018 Shift worker 34 33 17 5 4 8 0 72 9 75
2018 Non-shift worker 36 32 18 4 2 7 1 74 7 2676
2017 Shift worker 30 36 14 6 4 8 3 73 11 101
2017 Non-shift worker 31 31 21 5 3 8 1 68 9 3214
2014 Shift worker 38 30 19 2 3 8 0 74 5 175
2014 Non-shift worker 32 32 18 3 4 10 1 72 8 3977

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 27 18 2 2 11 0 75 5 130
2020 Non-shift worker 43 31 14 2 2 7 1 80 4 3941

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 25 11 5 3 6 1 80 8 129
2020 Non-shift worker 50 27 10 4 3 4 2 82 7 3919

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 27 10 3 1 0 0 86 4 130
2020 Non-shift worker 57 30 8 4 2 0 0 87 5 3920
2019 Shift worker 57 32 8 2 2 0 0 88 4 114
2019 Non-shift worker 48 35 11 4 2 0 0 83 6 3537
2018 Shift worker 47 34 12 1 4 1 1 83 5 75
2018 Non-shift worker 42 36 13 5 3 1 0 79 8 2677
2017 Shift worker 46 35 6 5 4 2 1 84 10 101
2017 Non-shift worker 34 40 15 7 4 1 0 74 11 3218
2014 Shift worker 38 41 12 5 3 1 0 80 8 174
2014 Non-shift worker 35 36 15 7 5 1 0 73 12 3976

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 25 20 4 4 1 0 72 7 130
2020 Non-shift worker 41 31 14 7 5 1 0 73 12 3921
2019 Shift worker 48 27 16 5 3 1 0 76 8 113
2019 Non-shift worker 33 30 18 11 8 1 0 63 19 3541
2018 Shift worker 33 34 14 11 7 1 0 68 18 75
2018 Non-shift worker 26 28 20 13 12 1 0 54 25 2683
2017 Shift worker 35 28 13 9 13 0 1 64 22 100
2017 Non-shift worker 19 26 22 16 17 1 0 45 33 3213
2014 Shift worker 25 29 26 14 5 1 0 54 19 175
2014 Non-shift worker 13 26 22 18 19 1 0 40 37 3979

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 29 18 4 3 1 0 76 7 129
2020 Non-shift worker 41 32 14 7 5 0 0 73 12 3909
2019 Shift worker 47 32 14 5 3 0 0 79 7 113
2019 Non-shift worker 32 32 17 12 7 1 0 64 19 3522
2018 Shift worker 29 37 15 12 4 1 1 68 17 75
2018 Non-shift worker 25 30 19 14 11 1 0 55 25 2678
2017 Shift worker 29 35 10 10 13 0 1 66 24 100
2017 Non-shift worker 18 28 21 17 16 1 0 46 33 3210
2014 Shift worker 24 31 26 13 5 1 1 55 19 175
2014 Non-shift worker 14 28 21 19 18 0 0 42 37 3977

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 22 19 10 6 3 0 64 16 130
2020 Non-shift worker 38 24 18 10 6 3 0 64 18 3929
2019 Shift worker 40 23 19 11 4 2 0 65 16 114
2019 Non-shift worker 30 25 20 12 10 3 0 56 23 3540
2018 Shift worker 24 21 26 10 13 5 1 48 24 75
2018 Non-shift worker 24 24 20 15 14 3 0 50 29 2687
2017 Shift worker 33 19 14 10 17 5 1 56 30 101
2017 Non-shift worker 18 22 22 15 18 4 1 43 35 3219
2014 Shift worker 23 26 18 16 8 8 2 54 26 175
2014 Non-shift worker 16 20 22 17 20 4 1 38 39 3976
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 26 37 37 129
2020 Non-shift worker 25 37 37 3946
2019 Shift worker 23 39 38 114
2019 Non-shift worker 29 33 38 3549
2018 Shift worker 34 31 35 74
2018 Non-shift worker 30 32 39 2699
2017 Shift worker 27 39 33 101
2017 Non-shift worker 29 32 39 3219
2014 Shift worker 22 38 40 173
2014 Non-shift worker 31 29 40 3979

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 3 49 28 2 10 7 35
2020 Non-shift worker 16 38 36 2 3 5 1026
2019 Shift worker 2 39 22 4 29 3 27
2019 Non-shift worker 16 32 38 4 6 5 1041
2018 Shift worker 11 25 30 7 23 4 26
2018 Non-shift worker 16 30 42 4 3 6 823
2017 Shift worker 3 32 41 0 25 0 26
2017 Non-shift worker 17 26 43 5 3 5 940
2014 Shift worker 8 35 42 8 9999 7 38
2014 Non-shift worker 15 23 46 8 9999 8 1248
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 130
2020 Non-shift worker 9 91 3944
2019 Shift worker 5 95 114
2019 Non-shift worker 10 90 3543
2018 Shift worker 9 91 75
2018 Non-shift worker 10 90 2688

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 16 18 4 1 29 8 64 7 130
2020 Non-shift worker 22 16 17 4 3 29 9 62 11 3938
2019 Shift worker 27 13 22 5 1 22 9 59 9 114
2019 Non-shift worker 21 14 20 4 4 28 9 56 12 3545
2018 Shift worker 26 20 19 4 4 21 6 63 10 75
2018 Non-shift worker 17 14 24 4 4 29 7 49 13 2685
2017 Shift worker 23 15 21 0 6 21 14 58 9 100
2017 Non-shift worker 14 15 21 4 5 32 10 49 15 3219
2014 Shift worker 14 20 21 5 3 28 8 54 14 175
2014 Non-shift worker 12 13 23 4 5 33 9 44 16 3976

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 26 16 4 1 13 0 77 5 129
2020 Non-shift worker 38 30 14 3 3 10 2 77 7 3936
2019 Shift worker 41 20 20 4 1 12 2 70 7 114
2019 Non-shift worker 36 28 17 4 3 12 1 73 7 3544
2018 Shift worker 33 23 18 7 2 16 0 67 11 75
2018 Non-shift worker 29 29 22 4 3 12 1 67 8 2688
2017 Shift worker 34 24 16 3 6 14 5 71 10 101
2017 Non-shift worker 23 27 22 5 3 18 2 63 10 3219
2014 Shift worker 21 27 24 5 3 17 2 59 11 175
2014 Non-shift worker 18 24 24 5 4 23 2 56 12 3978
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 6 94 130
2020 Non-shift worker 6 94 3937

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 15 18 0 2 32 8 66 3 130
2020 Non-shift worker 23 16 18 2 2 32 8 64 7 3931
2019 Shift worker 28 16 18 1 3 28 7 67 5 114
2019 Non-shift worker 22 14 21 2 2 31 8 58 8 3541
2018 Shift worker 25 19 23 1 1 27 4 64 4 75
2018 Non-shift worker 17 14 25 2 3 31 7 51 8 2683
2017 Shift worker 27 15 19 1 4 26 8 64 8 101
2017 Non-shift worker 14 15 22 2 3 36 8 52 9 3214
2014 Shift worker 17 17 23 4 3 29 7 53 11 175
2014 Non-shift worker 12 13 23 3 3 38 8 47 10 3977

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 26 17 0 1 14 2 78 1 129
2020 Non-shift worker 39 29 15 3 2 11 2 78 5 3933
2019 Shift worker 40 21 19 1 2 16 2 74 3 114
2019 Non-shift worker 36 26 18 3 2 13 2 73 6 3538
2018 Shift worker 29 21 18 6 2 23 0 66 11 75
2018 Non-shift worker 28 29 22 3 3 14 1 68 6 2685
2017 Shift worker 35 23 15 2 2 19 4 75 5 100
2017 Non-shift worker 24 27 21 3 2 21 2 66 7 3216
2014 Shift worker 25 26 20 4 2 21 2 67 7 175
2014 Non-shift worker 19 24 23 3 3 26 2 61 8 3975
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 15 18 12 17 0 0 53 29 130
2020 Non-shift worker 39 22 16 11 10 0 2 62 21 3939

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 17 20 9 13 2 0 58 22 130
2020 Non-shift worker 32 29 20 10 8 0 1 61 19 3928
2019 Shift worker 25 23 21 14 16 0 1 48 31 114
2019 Non-shift worker 25 25 22 12 15 0 1 51 27 3541
2018 Shift worker 18 20 24 21 15 1 1 39 36 74
2018 Non-shift worker 21 24 24 13 17 0 2 45 30 2690
2017 Shift worker 17 24 14 11 31 1 3 43 43 101
2017 Non-shift worker 20 25 21 15 16 0 2 46 32 3215

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 23 15 8 10 2 0 66 19 130
2020 Non-shift worker 22 26 27 15 11 0 0 47 26 3938
2019 Shift worker 38 29 17 11 3 1 2 68 15 114
2019 Non-shift worker 23 28 25 14 9 0 1 51 23 3537
2018 Shift worker 31 22 24 15 6 1 0 54 22 74
2018 Non-shift worker 18 27 29 15 10 0 1 45 26 2682
2017 Shift worker 32 21 31 6 7 0 3 55 13 101
2017 Non-shift worker 19 27 26 16 11 0 1 46 27 3214

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 25 11 5 7 0 1 76 12 130
2020 Non-shift worker 25 29 22 14 9 0 1 56 23 3929
2019 Shift worker 41 25 17 10 2 2 4 69 13 114
2019 Non-shift worker 26 30 20 14 9 0 1 57 23 3519
2018 Shift worker 41 26 18 7 5 1 2 70 12 74
2018 Non-shift worker 19 29 25 15 10 1 1 49 25 2679
2017 Shift worker 35 22 20 8 6 1 8 63 15 100
2017 Non-shift worker 20 27 24 16 11 0 1 48 27 3206

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 25 16 11 11 0 0 61 23 130
2020 Non-shift worker 24 26 22 15 13 1 1 50 28 3924
2019 Shift worker 27 23 18 18 12 1 1 51 30 113
2019 Non-shift worker 22 25 22 16 14 1 1 47 31 3526
2018 Shift worker 22 26 14 18 18 1 1 49 36 73
2018 Non-shift worker 16 24 24 19 15 1 1 41 35 2686
2017 Shift worker 22 17 26 10 18 3 4 42 30 101
2017 Non-shift worker 16 22 23 19 17 1 1 40 37 3213

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 15 13 9 7 0 1 71 16 130
2020 Non-shift worker 44 26 14 8 5 0 3 72 13 3923
2019 Shift worker 51 21 11 7 5 2 3 76 12 114
2019 Non-shift worker 49 25 12 5 4 0 4 78 10 3532
2018 Shift worker 44 24 15 5 6 1 5 72 12 73
2018 Non-shift worker 41 27 15 6 4 1 6 73 11 2679
2017 Shift worker 44 13 14 6 13 1 8 63 21 100
2017 Non-shift worker 40 27 14 7 5 1 7 72 13 3211

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 25 17 11 4 0 2 68 15 129
2020 Non-shift worker 32 29 20 10 8 0 0 62 18 3936
2019 Shift worker 37 26 21 10 5 1 1 64 15 114
2019 Non-shift worker 39 29 17 7 6 0 1 69 14 3538
2018 Shift worker 41 27 11 12 7 2 0 70 20 73
2018 Non-shift worker 35 28 19 10 7 1 1 63 17 2683
2017 Shift worker 29 21 21 15 7 2 4 54 23 101
2017 Non-shift worker 33 29 21 10 6 0 1 63 16 3211

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 25 19 6 4 1 5 69 10 129
2020 Non-shift worker 34 25 18 9 7 0 7 63 17 3935

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 16 20 8 4 1 2 68 12 130
2020 Non-shift worker 35 35 18 7 4 1 1 71 11 3933
2019 Shift worker 41 34 11 5 4 4 1 79 10 114
2019 Non-shift worker 29 35 20 9 5 1 1 65 15 3532
2018 Shift worker 38 34 17 5 4 2 0 73 9 74
2018 Non-shift worker 23 33 24 12 6 1 1 57 18 2679
2017 Shift worker 34 25 18 8 7 3 4 64 17 101
2017 Non-shift worker 24 31 23 12 7 1 2 56 20 3204

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 25 20 10 7 2 0 62 17 128
2020 Non-shift worker 25 32 23 12 7 0 1 58 19 3932
2019 Shift worker 37 25 23 8 3 2 2 64 12 114
2019 Non-shift worker 21 31 24 14 9 1 1 52 23 3531
2018 Shift worker 28 33 25 9 5 1 0 61 14 74
2018 Non-shift worker 16 28 26 17 11 1 1 45 28 2674
2017 Shift worker 29 22 26 11 7 2 3 53 19 101
2017 Non-shift worker 16 28 23 19 11 1 1 45 31 3209

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 23 20 7 8 1 0 65 15 128
2020 Non-shift worker 31 32 19 11 6 0 1 64 17 3929
2019 Shift worker 36 26 18 12 7 1 0 62 19 114
2019 Non-shift worker 25 29 23 12 9 0 1 55 21 3523
2018 Shift worker 25 33 25 13 3 1 0 59 16 75
2018 Non-shift worker 19 27 26 16 11 1 1 47 27 2666
2017 Shift worker 29 22 24 10 10 1 4 54 21 101
2017 Non-shift worker 20 28 22 17 12 1 1 49 29 3209

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 27 17 7 4 1 1 72 11 129
2020 Non-shift worker 48 27 12 6 5 1 1 77 11 3922
2019 Shift worker 48 27 12 8 3 2 1 77 11 114
2019 Non-shift worker 46 27 13 7 6 1 1 74 13 3525

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 26 11 9 7 1 0 73 16 129
2020 Non-shift worker 36 31 19 8 4 0 1 68 13 3934

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 13 6 10 1 0 71 16 130
2020 Non-shift worker 32 31 20 10 5 1 0 64 16 3932
2019 Shift worker 36 31 21 9 2 1 1 67 11 114
2019 Non-shift worker 33 31 20 9 6 1 1 65 15 3519
2018 Shift worker 24 41 24 5 5 1 1 66 9 75
2018 Non-shift worker 26 30 23 12 6 1 1 57 19 2662
2017 Shift worker 32 32 15 14 3 1 3 66 18 101
2017 Non-shift worker 27 32 21 11 7 1 2 60 18 3204

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 23 14 5 6 0 4 74 12 127
2020 Non-shift worker 57 24 11 4 2 0 2 83 6 3911
2019 Shift worker 61 16 12 2 5 0 3 80 7 113
2019 Non-shift worker 60 21 10 3 3 0 2 83 6 3524
2018 Shift worker 63 15 11 4 6 1 0 79 10 74
2018 Non-shift worker 56 22 11 5 4 0 2 79 9 2657
2017 Shift worker 59 20 9 4 4 0 4 82 8 100
2017 Non-shift worker 58 22 11 4 3 0 2 82 7 3216

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 24 16 8 11 0 0 65 18 128
2020 Non-shift worker 48 31 13 4 3 0 0 79 7 3915

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 27 5 2 6 0 1 87 8 129
2020 Non-shift worker 70 15 6 2 1 0 5 90 3 3912
2019 Shift worker 65 20 4 5 1 1 5 89 7 114
2019 Non-shift worker 72 13 6 2 2 1 6 90 4 3517
2018 Shift worker 64 17 6 8 2 1 1 83 11 75
2018 Non-shift worker 65 16 8 3 3 1 5 85 7 2663

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 80 7 5 2 3 1 1 90 5 128
2020 Non-shift worker 78 9 4 2 2 1 3 91 4 3909
2019 Shift worker 81 7 5 2 2 1 3 92 4 113
2019 Non-shift worker 76 10 5 2 3 1 3 89 6 3538
2018 Shift worker 74 14 2 2 4 2 2 91 6 74
2018 Non-shift worker 72 11 5 3 3 1 5 88 6 2672
2017 Shift worker 77 7 1 2 3 5 6 94 5 100
2017 Non-shift worker 74 10 5 3 3 1 3 88 6 3215

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 72 18 5 1 3 0 1 91 4 128
2020 Non-shift worker 70 18 6 2 1 0 2 90 4 3906
2019 Shift worker 60 22 7 5 3 1 2 84 9 113
2019 Non-shift worker 66 20 7 2 2 0 2 88 4 3520
2018 Shift worker 64 18 7 5 2 1 2 85 7 72
2018 Non-shift worker 63 22 8 3 2 0 2 87 5 2687
2017 Shift worker 63 19 6 3 4 1 4 86 7 100
2017 Non-shift worker 62 22 8 3 2 1 2 87 5 3211

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 11 3 2 3 2 1 91 6 129
2020 Non-shift worker 70 15 7 3 3 0 2 86 7 3917
2019 Shift worker 69 16 8 1 3 1 2 87 4 113
2019 Non-shift worker 66 16 7 5 4 0 2 84 9 3528
2018 Shift worker 64 16 7 7 2 1 2 83 10 72
2018 Non-shift worker 60 19 9 5 4 1 2 81 10 2680
2017 Shift worker 60 14 11 6 3 1 4 79 10 99
2017 Non-shift worker 64 18 8 4 4 1 2 84 8 3216

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 8 1 1 1 2 13 95 3 127
2020 Non-shift worker 64 11 5 1 1 0 18 92 2 3923
2019 Shift worker 65 11 6 0 0 0 18 93 0 112
2019 Non-shift worker 63 11 4 2 1 0 18 92 3 3515
2018 Shift worker 58 11 1 2 2 2 23 92 7 71
2018 Non-shift worker 57 13 5 2 0 0 23 91 3 2668
2017 Shift worker 67 8 2 2 2 3 17 93 4 100
2017 Non-shift worker 59 12 5 2 1 1 21 91 4 3214

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 79 11 2 2 3 2 1 93 5 129
2020 Non-shift worker 70 17 6 2 1 0 3 91 3 3936
2019 Shift worker 66 16 4 2 2 0 9 91 4 113
2019 Non-shift worker 69 17 6 3 1 1 4 90 4 3523
2018 Shift worker 67 18 5 1 2 1 6 91 4 72
2018 Non-shift worker 62 19 8 3 2 0 6 87 5 2676
2017 Shift worker 69 14 3 1 2 3 8 94 3 100
2017 Non-shift worker 63 19 8 2 1 1 6 87 4 3195

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 12 9 3 7 1 1 80 10 129
2020 Non-shift worker 72 15 6 3 2 0 2 89 6 3941
2019 Shift worker 64 21 6 4 5 0 1 85 9 114
2019 Non-shift worker 73 14 5 2 3 1 2 90 5 3538
2018 Shift worker 64 12 12 4 5 1 2 79 9 73
2018 Non-shift worker 67 16 7 3 3 1 4 86 7 2685
2017 Shift worker 51 16 14 4 9 1 4 71 14 100
2017 Non-shift worker 62 18 8 4 4 1 3 83 9 3217

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 29 12 5 6 1 1 77 11 130
2020 Non-shift worker 50 27 14 4 3 0 2 78 7 3939
2019 Shift worker 50 21 21 3 4 0 2 72 7 114
2019 Non-shift worker 59 23 10 3 2 0 2 84 5 3532
2018 Shift worker 49 27 11 6 2 1 3 80 9 73
2018 Non-shift worker 53 26 12 4 2 0 3 81 6 2682
2017 Shift worker 54 22 9 2 4 1 9 84 6 100
2017 Non-shift worker 54 26 12 4 2 0 2 82 6 3212

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 30 17 8 6 1 0 69 13 130
2020 Non-shift worker 35 39 18 5 2 0 0 75 7 3944

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 37 25 14 3 1 0 58 17 130
2020 Non-shift worker 16 34 34 11 5 0 0 50 16 3939
2019 Shift worker 27 35 26 10 1 2 0 63 10 114
2019 Non-shift worker 18 33 33 12 4 0 0 51 16 3548
2018 Shift worker 19 35 33 6 4 3 0 56 10 75
2018 Non-shift worker 13 32 36 13 5 0 0 45 18 2692
2017 Shift worker 17 28 36 13 4 0 1 45 18 101
2017 Non-shift worker 10 28 39 16 7 1 0 38 23 3220

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 10 21 29 23 17 1 0 40 31 129
2020 Non-shift worker 10 19 37 23 10 0 0 34 29 3936
2019 Shift worker 10 10 39 26 14 1 0 40 20 113
2019 Non-shift worker 9 17 37 24 12 0 0 37 26 3521
2018 Shift worker 5 19 39 24 12 1 0 36 24 74
2018 Non-shift worker 9 19 38 23 11 0 0 34 28 2662
2017 Shift worker 4 18 37 23 17 0 1 41 22 100
2017 Non-shift worker 9 22 37 22 9 0 0 31 31 3213

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 32 13 7 3 4 0 76 11 130
2020 Non-shift worker 47 37 10 3 1 2 0 85 4 3930
2019 Shift worker 27 29 26 4 4 10 0 62 10 114
2019 Non-shift worker 33 39 16 5 2 4 0 75 8 3538
2018 Shift worker 26 33 16 9 2 12 1 68 14 74
2018 Non-shift worker 25 36 22 7 3 6 0 65 11 2687
2017 Shift worker 19 33 17 6 12 12 1 60 21 100
2017 Non-shift worker 12 32 25 12 7 11 0 49 22 3218

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 24 17 9 4 4 0 69 13 129
2020 Non-shift worker 42 33 13 6 3 3 0 77 9 3929

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 26 13 8 5 2 0 73 14 130
2020 Non-shift worker 44 27 11 9 7 1 1 73 16 3930

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 23 13 4 2 5 0 80 6 129
2020 Non-shift worker 54 25 11 4 3 3 1 82 6 3921

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 16 8 5 2 0 71 13 130
2020 Non-shift worker 40 33 14 7 4 1 1 74 11 3936
2019 Shift worker 33 29 19 13 4 3 0 64 17 114
2019 Non-shift worker 27 36 19 10 5 2 0 65 16 3537
2018 Shift worker 28 33 19 11 4 4 1 63 16 74
2018 Non-shift worker 21 34 21 14 6 4 0 57 21 2690
2017 Shift worker 20 35 19 6 12 6 1 59 20 101
2017 Non-shift worker 13 33 22 16 11 4 0 49 28 3219

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 34 14 3 2 2 0 81 5 130
2020 Non-shift worker 46 38 10 4 1 1 0 85 5 3941

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 34 14 5 2 2 0 79 6 130
2020 Non-shift worker 44 35 12 5 2 2 0 81 7 3919

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 34 24 4 2 2 3 68 7 129
2020 Non-shift worker 37 34 19 5 2 1 2 74 7 3917

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 27 18 3 1 2 2 77 5 129
2020 Non-shift worker 48 31 13 3 2 2 1 82 5 3928

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 23 5 0 0 4 0 95 0 130
2020 Non-shift worker 72 17 5 1 0 3 1 93 1 3941

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 32 11 6 1 2 1 82 7 130
2020 Non-shift worker 55 31 7 3 1 2 0 88 4 3931

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 28 10 6 3 1 0 80 10 129
2020 Non-shift worker 54 27 8 5 4 1 0 82 9 3927

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 26 15 5 2 1 0 77 8 128
2020 Non-shift worker 58 27 9 3 1 1 1 87 4 3930

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 39 30 16 0 0 0 54 16 13
2020 Non-shift worker 31 44 14 8 2 1 0 76 10 1233
2019 Shift worker 9 36 28 0 9 0 18 54 11 11
2019 Non-shift worker 26 40 16 10 2 3 3 69 13 1043

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 92 8 13
2020 Non-shift worker 98 2 1237

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 50 7 35 0 0 0 57 35 12
2020 Non-shift worker 31 33 17 12 6 1 0 65 19 1209
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 129
2020 Non-shift worker 10 90 3921

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 12 88 129
2020 Non-shift worker 13 87 3925
2019 Shift worker 11 89 114
2019 Non-shift worker 14 86 3538
2017 Shift worker 11 89 100
2017 Non-shift worker 16 84 3215
2014 Shift worker 11 89 174
2014 Non-shift worker 13 87 3970

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 39 61 14
2020 Non-shift worker 41 59 521

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 73 27 14
2020 Non-shift worker 77 23 522
2019 Shift worker 69 31 13
2019 Non-shift worker 83 17 510
2017 Shift worker 69 31 12
2017 Non-shift worker 73 27 504
2014 Shift worker 87 13 20
2014 Non-shift worker 77 23 531

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 59 15 0 0 0 0 85 0 10
2020 Non-shift worker 55 30 8 5 2 1 0 86 6 405
2017 Non-shift worker 44 34 7 9 4 1 1 79 14 367
2014 Shift worker 36 46 0 12 6 0 0 82 18 17
2014 Non-shift worker 54 31 5 6 3 0 0 86 9 410

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 31 13 3 3 3 3 80 6 129
2020 Non-shift worker 56 27 7 4 2 2 3 87 5 3940
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 54 14 2 64 36 130
2020 Non-shift worker 30 51 17 2 63 37 3950

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 25 75 36
2020 Non-shift worker 43 57 1206

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 19 9 26 32 0 6 29 61 36
2020 Non-shift worker 15 22 18 18 21 1 5 39 42 1201

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 11 5 23 45 0 7 22 73 36
2020 Non-shift worker 9 19 16 22 32 1 1 28 55 1204

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 10 16 5 8 6 13 64 16 129
2020 Non-shift worker 42 19 14 9 8 1 7 66 19 3947
2019 Shift worker 43 17 15 8 7 2 8 66 17 108
2019 Non-shift worker 37 19 15 10 12 1 6 60 24 3515
2018 Shift worker 24 25 22 13 4 2 10 56 19 74
2018 Non-shift worker 37 16 15 12 13 1 5 57 27 2690
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