2020 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 106. Please indicate your occupational group and level. Occupational group and level - Other occupational group

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 54 32 0 8 5 0 0 86 14 37

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 81 16 0 0 3 0 0 97 3 37
2017 Other occupational group 65 31 5 0 0 0 0 95 0 40
2014 Other occupational group 66 28 2 0 2 0 2 96 2 51

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 54 27 8 11 0 0 0 81 11 37
2019 Other occupational group 56 28 8 4 4 0 0 84 8 25
2017 Other occupational group 43 33 7 7 10 0 0 76 17 40
2014 Other occupational group 56 32 4 6 2 0 0 88 8 51

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 43 38 8 3 8 0 0 81 11 37
2019 Other occupational group 23 54 8 15 0 0 0 77 15 26
2018 Other occupational group 33 30 7 20 11 0 0 63 30 46
2017 Other occupational group 29 24 19 14 14 0 0 52 29 40
2014 Other occupational group 41 36 14 8 2 0 0 77 10 51

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 62 22 3 3 8 0 3 86 11 37
2019 Other occupational group 58 35 4 0 0 4 0 96 0 26
2017 Other occupational group 39 36 3 20 3 0 0 75 22 39
2014 Other occupational group 58 30 8 2 0 2 0 90 2 51

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 53 22 14 6 6 0 0 75 11 36
2019 Other occupational group 54 27 12 4 4 0 0 81 8 26
2018 Other occupational group 39 35 7 17 2 0 0 74 20 46
2017 Other occupational group 40 26 5 17 12 0 0 66 29 40
2014 Other occupational group 49 28 8 12 2 0 2 78 14 51

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 35 46 8 5 5 0 0 81 11 37
2019 Other occupational group 58 31 4 4 4 0 0 88 8 26
2018 Other occupational group 37 26 11 11 15 0 0 63 26 46
2017 Other occupational group 32 44 9 12 3 0 0 76 15 40
2014 Other occupational group 29 49 10 8 4 0 0 78 12 51

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 49 30 8 8 5 0 0 78 14 37
2019 Other occupational group 42 31 0 19 8 0 0 73 27 26
2018 Other occupational group 22 35 13 11 20 0 0 57 30 46
2017 Other occupational group 37 29 12 14 7 0 0 66 22 40
2014 Other occupational group 31 33 6 20 10 0 0 65 30 51

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 31 46 9 11 3 0 0 77 14 35
2019 Other occupational group 38 35 12 8 8 0 0 73 15 26
2018 Other occupational group 30 33 11 11 15 0 0 63 26 46
2017 Other occupational group 23 41 15 17 5 0 0 64 22 40

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 46 38 11 3 3 0 0 84 5 37
2019 Other occupational group 50 31 8 4 8 0 0 81 12 26
2018 Other occupational group 43 43 9 4 2 0 0 85 6 47
2017 Other occupational group 37 44 12 5 2 0 0 81 7 40
2014 Other occupational group 39 41 10 4 6 0 0 80 10 51

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 44 39 8 3 6 0 0 83 8 36
2019 Other occupational group 46 27 15 4 8 0 0 73 12 26
2018 Other occupational group 32 34 13 9 13 0 0 66 21 47
2017 Other occupational group 23 45 15 8 10 0 0 68 17 40

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 57 32 11 0 0 0 0 89 0 37
2019 Other occupational group 65 23 4 4 4 0 0 88 8 26
2018 Other occupational group 45 34 15 2 4 0 0 79 6 47
2017 Other occupational group 52 31 12 3 3 0 0 83 5 40
2014 Other occupational group 61 26 14 0 0 0 0 86 0 51

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 41 41 8 3 8 0 0 81 11 37
2019 Other occupational group 31 50 12 0 8 0 0 81 8 26
2018 Other occupational group 26 43 13 13 6 0 0 68 19 47
2017 Other occupational group 29 52 5 7 7 0 0 81 14 40
2014 Other occupational group 27 47 12 10 4 0 0 75 14 51

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 43 35 14 5 3 0 0 78 8 37
2019 Other occupational group 31 46 15 0 8 0 0 77 8 26
2018 Other occupational group 32 38 11 11 9 0 0 70 19 47
2017 Other occupational group 33 41 14 7 5 0 0 74 12 40
2014 Other occupational group 39 37 16 4 4 0 0 76 8 51

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 54 32 3 5 5 0 0 86 11 37
2019 Other occupational group 46 42 0 0 13 0 0 88 13 24
2018 Other occupational group 28 38 17 6 9 0 2 67 15 47
2017 Other occupational group 28 43 12 7 10 0 0 71 17 40
2014 Other occupational group 35 37 16 6 6 0 0 72 12 51

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 46 38 14 3 0 0 0 84 3 37
2019 Other occupational group 42 46 0 8 4 0 0 88 12 26
2018 Other occupational group 37 28 22 7 7 0 0 65 13 46
2017 Other occupational group 32 45 17 0 5 0 0 77 5 40
2014 Other occupational group 37 43 6 10 4 0 0 80 14 51

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 32 49 5 8 5 0 0 81 14 37
2019 Other occupational group 27 38 23 8 4 0 0 65 12 26
2018 Other occupational group 28 34 17 11 11 0 0 62 21 47
2017 Other occupational group 19 28 39 5 10 0 0 46 15 40
2014 Other occupational group 33 32 16 12 8 0 0 65 19 51

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 16 24 43 8 8 0 0 16 41 37
2019 Other occupational group 15 46 19 4 15 0 0 19 62 26
2018 Other occupational group 19 30 28 19 4 0 0 23 49 47
2017 Other occupational group 27 46 21 0 0 0 6 0 77 40
2014 Other occupational group 4 38 37 12 10 0 0 21 42 51

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 3 19 30 27 16 5 0 46 23 37
2019 Other occupational group 19 31 27 8 15 0 0 23 50 26
2018 Other occupational group 26 19 32 15 4 2 2 20 47 47
2017 Other occupational group 31 30 24 9 0 0 6 10 65 40
2014 Other occupational group 6 22 41 22 10 0 0 31 28 51

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 19 19 46 14 3 0 0 16 38 37
2019 Other occupational group 19 31 31 12 4 4 0 16 52 26
2018 Other occupational group 30 17 32 13 9 0 0 21 47 47
2017 Other occupational group 26 20 34 14 0 6 0 15 49 40
2014 Other occupational group 6 26 27 20 20 2 0 40 32 51

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 14 14 31 29 11 0 0 40 29 35
2019 Other occupational group 8 31 27 23 12 0 0 35 38 26
2018 Other occupational group 9 28 40 15 6 2 0 22 37 47
2017 Other occupational group 22 27 37 7 0 0 7 8 52 39
2014 Other occupational group 10 20 25 32 13 0 0 45 30 51

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 16 22 19 30 11 0 3 42 39 37
2019 Other occupational group 15 15 27 23 19 0 0 42 31 26
2018 Other occupational group 22 28 26 11 9 0 4 20 52 46
2017 Other occupational group 21 27 34 9 0 6 2 10 53 40
2014 Other occupational group 6 27 35 24 8 0 0 31 33 51

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 8 11 30 30 16 5 0 49 20 37
2019 Other occupational group 23 15 31 19 12 0 0 31 38 26
2018 Other occupational group 20 33 22 17 4 2 2 23 55 46
2017 Other occupational group 16 19 27 26 2 0 9 32 39 40
2014 Other occupational group 8 18 28 26 17 2 2 45 27 51

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 22 16 35 22 5 0 0 27 38 37
2019 Other occupational group 12 23 38 12 8 8 0 21 38 26
2018 Other occupational group 11 35 30 17 4 2 0 22 47 46
2017 Other occupational group 29 22 24 14 0 5 6 16 57 40
2014 Other occupational group 4 22 34 25 11 2 2 38 27 51

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 5 5 27 35 24 3 0 61 11 37
2019 Other occupational group 8 12 42 27 8 4 0 36 20 26
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 43 27 8 11 3 5 3 76 15 37
2019 Other occupational group 35 38 8 15 4 0 0 73 19 26
2018 Other occupational group 32 23 23 2 13 2 4 59 16 47
2017 Other occupational group 31 35 12 10 10 0 2 68 19 40
2014 Other occupational group 33 29 14 10 8 2 4 67 19 51

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 62 14 11 8 5 0 0 76 14 37
2019 Other occupational group 50 35 0 8 8 0 0 85 15 26
2018 Other occupational group 47 19 11 15 9 0 0 66 23 47
2017 Other occupational group 50 36 5 2 7 0 0 86 10 40
2014 Other occupational group 45 30 6 14 4 2 0 76 18 51

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 69 20 0 11 0 0 0 89 11 35
2019 Other occupational group 62 27 4 4 4 0 0 88 8 26
2018 Other occupational group 54 30 9 4 2 0 0 85 7 46
2017 Other occupational group 61 24 5 5 5 0 0 86 10 40
2014 Other occupational group 49 39 4 8 0 0 0 88 8 51

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 56 33 3 3 6 0 0 89 8 36
2019 Other occupational group 50 46 4 0 0 0 0 96 0 26
2018 Other occupational group 51 26 13 6 4 0 0 77 11 47

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 57 24 3 5 3 5 3 88 9 37
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 65 16 11 3 5 0 0 81 8 37
2019 Other occupational group 58 23 8 0 8 0 4 84 8 26

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 57 24 11 5 3 0 0 81 8 37
2019 Other occupational group 46 27 8 4 12 0 4 76 16 26
2018 Other occupational group 38 30 9 11 11 2 0 70 22 47
2017 Other occupational group 42 26 10 20 2 0 0 68 22 40
2014 Other occupational group 43 31 14 6 6 0 0 74 12 51

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 58 19 3 8 6 0 6 82 15 36

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 57 22 8 5 8 0 0 78 14 37
2019 Other occupational group 54 23 8 0 12 0 4 80 12 26
2018 Other occupational group 47 23 15 6 6 2 0 72 13 47
2017 Other occupational group 49 22 10 14 5 0 0 71 19 40
2014 Other occupational group 43 34 8 10 6 0 0 77 16 51

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Other occupational group 38 62 37

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 68 14 8 3 0 3 5 88 3 37

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 65 19 3 11 3 0 0 84 14 37
2019 Other occupational group 38 46 0 4 12 0 0 85 15 26
2018 Other occupational group 51 17 15 4 13 0 0 68 17 47
2017 Other occupational group 47 29 12 5 7 0 0 75 12 40
2014 Other occupational group 55 22 12 4 8 0 0 76 12 51
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 41 35 22 0 3 0 0 76 3 37
2019 Other occupational group 31 46 8 0 15 0 0 77 15 26
2018 Other occupational group 32 30 13 15 6 4 0 64 22 47
2017 Other occupational group 21 35 17 15 7 5 0 59 23 40
2014 Other occupational group 29 34 14 12 6 6 0 66 19 51

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 32 41 24 0 3 0 0 73 3 37
2019 Other occupational group 27 42 12 4 15 0 0 69 19 26
2018 Other occupational group 26 32 23 9 11 0 0 57 19 47
2017 Other occupational group 14 33 19 19 15 0 0 47 34 40
2014 Other occupational group 21 29 20 16 12 2 0 52 28 51

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 32 27 30 8 3 0 0 59 11 37
2019 Other occupational group 20 40 12 8 20 0 0 60 28 25
2018 Other occupational group 17 23 34 13 11 2 0 41 24 47
2017 Other occupational group 12 21 24 27 16 0 0 32 44 40
2014 Other occupational group 19 29 20 16 14 2 0 50 30 51

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 32 30 16 19 3 0 0 62 22 37
2019 Other occupational group 15 46 8 12 19 0 0 62 31 26
2018 Other occupational group 15 30 28 13 15 0 0 45 28 47
2017 Other occupational group 7 30 26 22 12 2 0 38 35 40
2014 Other occupational group 17 26 14 27 14 2 0 44 42 51

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 30 38 22 5 5 0 0 68 11 37
2019 Other occupational group 35 31 27 4 4 0 0 65 8 26
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 47 39 6 6 3 0 0 86 8 36
2019 Other occupational group 31 46 8 8 8 0 0 77 15 26
2018 Other occupational group 20 48 15 7 9 2 0 69 16 46
2017 Other occupational group 28 36 12 12 10 2 0 65 23 40
2014 Other occupational group 25 39 18 14 4 0 0 64 18 51

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 32 30 16 19 3 0 0 62 22 37
2019 Other occupational group 19 31 19 19 12 0 0 50 31 26

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 36 28 17 11 3 0 6 68 15 36
2019 Other occupational group 19 31 15 12 8 12 4 59 23 26
2018 Other occupational group 26 43 2 9 17 0 2 71 27 46
2017 Other occupational group 38 45 7 5 5 0 0 83 10 40
2014 Other occupational group 37 22 23 8 10 0 0 59 18 51

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 38 38 14 8 3 0 0 76 11 37
2019 Other occupational group 27 38 19 0 12 4 0 68 12 26
2018 Other occupational group 15 50 17 4 11 2 0 67 16 46

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 35 19 14 11 8 11 3 63 22 37
2019 Other occupational group 8 15 31 12 8 19 8 32 26 26
2018 Other occupational group 9 20 24 7 24 15 2 34 37 46
2017 Other occupational group 12 14 29 7 19 17 2 32 32 40
2014 Other occupational group 23 10 18 24 20 4 2 35 46 51

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 35 35 11 16 3 0 0 70 19 37
2019 Other occupational group 15 42 15 12 12 4 0 60 24 26
2018 Other occupational group 20 26 11 28 13 2 0 47 42 46
2017 Other occupational group 25 24 10 23 15 2 0 51 39 38
2014 Other occupational group 23 37 16 10 14 0 0 60 24 51

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 32 27 11 11 11 3 5 65 24 37
2019 Other occupational group 15 42 8 15 15 0 4 60 32 26
2018 Other occupational group 22 17 11 22 26 0 2 40 49 46
2017 Other occupational group 21 26 12 16 22 2 0 48 39 40
2014 Other occupational group 7 25 16 28 20 0 4 34 49 51

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 38 11 32 3 5 0 11 55 9 37
2019 Other occupational group 38 38 12 8 0 0 4 80 8 26

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 54 22 11 5 3 0 5 80 9 37
2019 Other occupational group 42 31 15 0 4 0 8 79 4 26

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 78 8 3 0 3 0 8 94 3 37
2019 Other occupational group 68 12 0 0 8 4 8 91 9 25

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 73 11 8 0 0 0 8 91 0 37
2019 Other occupational group 69 4 4 0 4 0 19 90 5 26

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 27 54 11 5 3 0 0 81 8 37
2019 Other occupational group 15 62 8 12 4 0 0 77 15 26
2018 Other occupational group 24 35 20 9 13 0 0 59 22 46
2017 Other occupational group 33 39 19 5 2 2 0 73 7 40

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 46 30 14 11 0 0 0 76 11 37
2019 Other occupational group 40 48 0 8 4 0 0 88 12 25
2018 Other occupational group 39 39 7 4 11 0 0 78 15 46
2017 Other occupational group 44 29 10 10 7 0 0 73 17 40
2014 Other occupational group 47 24 22 4 2 2 0 72 6 51

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 42 44 6 6 0 3 0 89 6 36
2019 Other occupational group 42 31 19 0 4 4 0 76 4 26
2018 Other occupational group 39 35 13 2 9 2 0 76 11 46
2017 Other occupational group 41 38 14 5 2 0 0 78 7 40
2014 Other occupational group 43 26 22 4 0 6 0 73 4 51

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 51 30 11 5 3 0 0 81 8 37

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 61 25 0 14 0 0 0 86 14 36

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 64 28 6 3 0 0 0 92 3 36
2019 Other occupational group 50 31 12 4 4 0 0 81 8 26
2018 Other occupational group 41 41 4 4 9 0 0 83 13 46
2017 Other occupational group 51 29 10 5 5 0 0 80 10 40
2014 Other occupational group 45 38 14 2 2 0 0 82 4 51

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 61 25 6 6 3 0 0 86 8 36
2019 Other occupational group 44 28 16 4 8 0 0 72 12 25
2018 Other occupational group 33 35 11 13 9 0 0 67 22 46
2017 Other occupational group 28 38 8 15 12 0 0 65 27 40
2014 Other occupational group 33 32 16 8 10 2 0 66 18 51

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 58 33 0 6 3 0 0 92 8 36
2019 Other occupational group 38 42 8 0 12 0 0 81 12 26
2018 Other occupational group 35 24 17 15 9 0 0 59 24 46
2017 Other occupational group 19 47 15 12 7 0 0 65 19 40
2014 Other occupational group 31 32 18 12 6 2 0 64 18 51

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 54 19 11 8 5 0 3 75 14 37
2019 Other occupational group 35 31 4 15 12 4 0 68 28 26
2018 Other occupational group 26 20 28 11 11 4 0 48 23 46
2017 Other occupational group 25 26 22 17 5 5 0 54 23 40
2014 Other occupational group 29 36 14 4 16 2 0 66 20 51
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Other occupational group 11 54 35 37
2019 Other occupational group 46 31 23 26
2018 Other occupational group 38 28 34 47
2017 Other occupational group 35 21 44 39
2014 Other occupational group 31 41 28 51

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Other occupational group 8 58 25 0 0 8 12
2018 Other occupational group 6 11 72 6 6 0 18
2017 Other occupational group 0 28 72 0 0 0 14
2014 Other occupational group 6 44 38 13 9999 0 16
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Other occupational group 19 81 26
2018 Other occupational group 17 83 46

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 24 16 19 3 3 24 11 63 8 37
2019 Other occupational group 15 4 19 12 12 27 12 31 38 26
2018 Other occupational group 9 19 15 9 13 32 4 43 33 47
2017 Other occupational group 7 21 19 7 7 26 12 45 23 40
2014 Other occupational group 15 20 22 6 12 20 6 47 24 51

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 41 30 19 3 0 5 3 76 3 37
2019 Other occupational group 27 27 19 4 12 12 0 61 17 26
2018 Other occupational group 17 37 17 9 7 11 2 63 18 46
2017 Other occupational group 16 39 27 7 5 5 0 59 13 40
2014 Other occupational group 33 22 26 8 8 4 0 57 16 51
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 27 16 16 3 0 27 11 70 4 37
2019 Other occupational group 15 0 27 0 8 42 8 31 15 26
2018 Other occupational group 9 17 19 4 6 38 6 46 19 47
2017 Other occupational group 8 21 15 2 5 38 10 56 15 38
2014 Other occupational group 17 16 22 4 0 38 4 57 7 51

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 43 30 14 3 0 8 3 82 3 37
2019 Other occupational group 27 27 15 4 4 19 4 70 10 26
2018 Other occupational group 23 26 23 6 4 13 4 59 13 47
2017 Other occupational group 12 42 22 7 5 12 0 61 13 40
2014 Other occupational group 28 22 22 2 0 22 4 68 3 50
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 49 14 14 11 8 0 5 66 20 37

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 50 28 11 6 3 0 3 80 9 36
2019 Other occupational group 35 31 12 8 12 0 4 68 20 26
2018 Other occupational group 38 32 17 4 4 0 4 73 9 47
2017 Other occupational group 48 28 9 7 5 0 2 78 13 40

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 19 27 30 14 11 0 0 46 24 37
2019 Other occupational group 12 27 38 15 8 0 0 38 23 26
2018 Other occupational group 6 15 38 26 13 0 2 22 39 47
2017 Other occupational group 13 14 26 19 27 0 0 28 46 40

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 22 30 24 11 11 0 3 53 22 37
2019 Other occupational group 19 27 35 12 8 0 0 46 19 26
2018 Other occupational group 9 21 43 15 11 0 2 30 26 47
2017 Other occupational group 16 22 16 32 14 0 0 38 46 40

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 22 31 22 11 11 0 3 54 23 36
2019 Other occupational group 4 35 31 15 12 4 0 40 28 26
2018 Other occupational group 11 26 19 21 19 2 2 38 42 47
2017 Other occupational group 11 21 26 25 17 0 0 32 41 40

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 43 22 14 8 8 0 5 69 17 37
2019 Other occupational group 19 35 31 4 4 4 4 58 8 26
2018 Other occupational group 36 19 21 15 6 0 2 57 22 47
2017 Other occupational group 32 24 7 24 10 0 2 57 35 40

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 25 28 31 8 8 0 0 53 17 36
2019 Other occupational group 23 27 35 4 12 0 0 50 15 26
2018 Other occupational group 23 23 28 15 11 0 0 47 26 47
2017 Other occupational group 33 14 20 20 12 0 0 48 33 39

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 38 19 24 8 8 0 3 58 17 37

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 27 32 16 11 11 0 3 61 22 37
2019 Other occupational group 27 27 27 8 8 0 4 56 16 26
2018 Other occupational group 20 33 20 17 11 0 0 52 28 46
2017 Other occupational group 28 27 27 8 7 0 3 57 16 39

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 16 32 22 14 14 0 3 50 28 37
2019 Other occupational group 19 19 31 15 15 0 0 38 31 26
2018 Other occupational group 9 24 28 15 24 0 0 33 39 46
2017 Other occupational group 18 12 30 23 17 0 0 30 40 39

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 22 30 24 8 14 0 3 53 22 37
2019 Other occupational group 23 27 23 15 12 0 0 50 27 26
2018 Other occupational group 15 28 22 13 22 0 0 43 35 46
2017 Other occupational group 26 19 25 23 7 0 0 45 30 39

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 38 38 11 0 8 0 5 80 9 37
2019 Other occupational group 35 35 8 12 12 0 0 69 23 26

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 38 27 19 5 11 0 0 65 16 37

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 27 22 27 14 8 0 3 50 22 37
2019 Other occupational group 27 38 23 8 4 0 0 65 12 26
2018 Other occupational group 17 52 20 9 2 0 0 70 11 46
2017 Other occupational group 34 27 22 13 5 0 0 61 18 39

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 59 16 16 5 3 0 0 76 8 37
2019 Other occupational group 50 35 8 4 4 0 0 85 8 26
2018 Other occupational group 52 28 11 2 2 0 4 84 5 46
2017 Other occupational group 64 17 9 5 3 0 2 83 8 40

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 41 35 16 5 0 0 3 78 6 37

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 68 16 3 8 0 0 5 89 9 37
2019 Other occupational group 69 12 4 4 4 0 8 88 8 26
2018 Other occupational group 61 24 4 0 0 0 11 95 0 46

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 73 16 3 0 3 0 5 94 3 37
2019 Other occupational group 58 19 12 4 8 0 0 77 12 26
2018 Other occupational group 63 13 11 7 4 0 2 78 11 46
2017 Other occupational group 66 12 5 7 2 3 5 84 11 40

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 65 19 11 0 3 0 3 86 3 37
2019 Other occupational group 50 35 15 0 0 0 0 85 0 26
2018 Other occupational group 49 23 23 4 0 0 0 72 4 47
2017 Other occupational group 58 19 12 5 2 0 2 80 8 39

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 62 14 11 3 5 0 5 80 9 37
2019 Other occupational group 50 15 27 0 8 0 0 65 8 26
2018 Other occupational group 55 9 17 15 2 0 2 65 17 47
2017 Other occupational group 56 14 15 5 7 0 3 72 13 40

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 62 16 3 0 0 0 19 97 0 37
2019 Other occupational group 54 23 4 4 0 0 15 91 5 26
2018 Other occupational group 43 17 6 2 0 0 32 88 3 47
2017 Other occupational group 67 5 5 0 0 0 23 93 0 40

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 76 11 5 0 3 0 5 91 3 37
2019 Other occupational group 62 23 8 0 4 0 4 88 4 26
2018 Other occupational group 51 26 9 0 0 0 15 90 0 47
2017 Other occupational group 74 13 5 0 0 0 8 95 0 38

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 54 22 11 5 3 0 5 80 9 37
2019 Other occupational group 65 15 15 0 4 0 0 81 4 26
2018 Other occupational group 49 21 11 9 4 0 6 75 14 47
2017 Other occupational group 67 10 14 5 2 0 2 78 7 40

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 49 14 24 14 0 0 0 62 14 37
2019 Other occupational group 52 32 12 0 0 0 4 88 0 25
2018 Other occupational group 55 19 13 6 4 0 2 76 11 47
2017 Other occupational group 65 21 7 2 0 0 5 90 2 40

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 30 35 24 5 5 0 0 65 11 37

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 8 43 27 19 3 0 0 51 22 37
2019 Other occupational group 19 46 27 4 4 0 0 65 8 26
2018 Other occupational group 6 17 51 21 4 0 0 23 26 47
2017 Other occupational group 7 12 40 32 10 0 0 19 42 40

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 16 16 35 27 5 0 0 32 32 37
2019 Other occupational group 15 8 31 35 12 0 0 46 23 26
2018 Other occupational group 13 30 33 15 9 0 0 24 43 46
2017 Other occupational group 19 36 15 21 2 6 0 25 60 40

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 50 36 8 6 0 0 0 86 6 36
2019 Other occupational group 23 62 0 12 4 0 0 85 15 26
2018 Other occupational group 41 39 7 13 0 0 0 80 13 46
2017 Other occupational group 49 41 5 0 5 0 0 90 5 39

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 43 27 22 3 5 0 0 70 8 37

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 46 32 8 5 8 0 0 78 14 37

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 58 28 0 3 3 8 0 94 6 36

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 46 32 11 3 8 0 0 78 11 37
2019 Other occupational group 23 42 0 23 8 0 4 68 32 26
2018 Other occupational group 17 43 15 15 11 0 0 60 26 47
2017 Other occupational group 10 47 17 10 17 0 0 56 26 40

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 59 30 8 3 0 0 0 89 3 37

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 62 22 8 8 0 0 0 84 8 37

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 59 22 8 11 0 0 0 81 11 37

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 70 16 5 3 0 3 3 91 3 37

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 76 14 5 0 0 3 3 94 0 37

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 49 38 11 3 0 0 0 86 3 37

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 62 19 5 5 8 0 0 81 14 37

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 73 16 11 0 0 0 0 89 0 37
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Other occupational group 8 92 36

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Other occupational group 16 84 37
2019 Other occupational group 4 96 26
2014 Other occupational group 14 86 51

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 67 19 6 6 0 0 3 89 6 36
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 16 65 19 0 80 20 37

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Other occupational group 51 8 5 8 3 3 22 79 14 37
2019 Other occupational group 50 8 4 15 8 4 12 68 27 26
2018 Other occupational group 57 17 6 2 11 0 6 80 14 47
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