2020 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 47 0 17 0 0 0 83 17 17
2020 Non-shift worker 50 42 2 4 2 0 0 92 6 362

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 13 11 6 0 0 0 83 6 17
2020 Non-shift worker 79 16 2 2 1 0 0 95 3 361
2014 Shift worker 41 42 8 0 8 0 0 84 8 12
2014 Non-shift worker 75 18 3 2 1 0 1 94 3 329

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 36 6 5 6 0 0 83 11 17
2020 Non-shift worker 49 35 8 6 1 0 1 84 8 363
2019 Shift worker 35 22 16 6 21 0 0 57 27 13
2019 Non-shift worker 54 32 6 6 2 0 0 86 8 291
2014 Shift worker 41 41 10 8 0 0 0 82 8 12
2014 Non-shift worker 57 30 4 5 3 0 0 87 8 329

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 32 25 0 0 0 0 75 0 16
2020 Non-shift worker 42 42 8 4 4 0 0 85 8 360
2019 Shift worker 18 39 33 0 10 0 0 57 10 13
2019 Non-shift worker 28 45 11 13 3 0 0 74 16 292
2018 Shift worker 6 67 22 6 0 0 0 72 6 12
2018 Non-shift worker 29 43 10 13 4 0 0 72 17 325
2014 Shift worker 33 49 18 0 0 0 0 82 0 12
2014 Non-shift worker 34 42 12 10 2 0 0 76 12 329

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 25 11 13 0 0 0 77 13 17
2020 Non-shift worker 56 33 6 3 1 0 0 89 4 358
2019 Shift worker 35 49 6 0 10 0 0 84 10 13
2019 Non-shift worker 49 35 8 5 2 0 0 85 7 291
2014 Shift worker 41 49 10 0 0 0 0 90 0 12
2014 Non-shift worker 59 33 6 1 1 1 0 92 2 328

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 13 6 13 5 0 0 77 17 17
2020 Non-shift worker 48 32 8 9 3 0 0 80 12 361
2019 Shift worker 30 27 33 0 10 0 0 57 10 13
2019 Non-shift worker 46 33 9 8 4 0 0 79 12 294
2018 Shift worker 52 32 16 0 0 0 0 84 0 12
2018 Non-shift worker 48 37 6 7 3 0 0 85 10 324
2014 Shift worker 41 42 16 0 0 0 0 84 0 12
2014 Non-shift worker 50 30 9 6 3 0 1 81 10 327

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 23 23 0 0 0 0 77 0 17
2020 Non-shift worker 44 43 7 6 1 0 0 86 7 362
2019 Shift worker 30 22 37 0 10 0 0 53 10 13
2019 Non-shift worker 34 44 10 7 4 0 0 78 11 294
2018 Shift worker 27 46 6 10 10 0 0 74 20 12
2018 Non-shift worker 35 41 11 9 3 0 0 77 12 324
2014 Shift worker 25 51 25 0 0 0 0 75 0 12
2014 Non-shift worker 36 44 9 7 4 0 0 80 10 329

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 47 0 5 0 0 0 95 5 17
2020 Non-shift worker 48 34 8 7 3 1 0 83 10 363
2019 Shift worker 24 39 37 0 0 0 0 63 0 13
2019 Non-shift worker 32 41 10 13 5 0 0 72 18 294
2018 Shift worker 16 52 32 0 0 0 0 68 0 12
2018 Non-shift worker 34 34 13 12 7 0 0 68 19 324
2014 Shift worker 33 49 18 0 0 0 0 82 0 12
2014 Non-shift worker 34 37 11 14 5 0 0 70 18 327

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 34 0 17 6 0 0 77 23 17
2020 Non-shift worker 34 45 8 9 2 0 0 80 12 355
2019 Shift worker 41 33 16 10 0 0 0 73 10 13
2019 Non-shift worker 25 49 11 11 4 0 0 75 15 294
2018 Shift worker 16 42 32 10 0 0 0 58 10 12
2018 Non-shift worker 28 45 12 12 3 0 0 73 15 323

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 28 11 0 6 0 0 83 6 17
2020 Non-shift worker 56 34 6 3 1 0 0 90 4 361
2019 Shift worker 41 43 16 0 0 0 0 84 0 13
2019 Non-shift worker 42 42 9 6 1 0 0 84 7 294
2018 Shift worker 42 48 10 0 0 0 0 90 0 12
2018 Non-shift worker 50 40 6 4 0 0 0 90 4 328
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 47 37 9 4 2 0 0 85 7 329

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 47 11 0 0 0 0 89 0 17
2020 Non-shift worker 45 37 8 7 4 0 0 82 11 360
2019 Shift worker 41 33 16 0 10 0 0 73 10 13
2019 Non-shift worker 31 38 14 9 7 0 0 69 16 291
2018 Shift worker 36 38 16 10 0 0 0 74 10 12
2018 Non-shift worker 30 41 11 11 6 0 0 71 18 326

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 36 17 0 0 0 0 83 0 17
2020 Non-shift worker 58 32 7 3 0 0 0 90 3 356
2019 Shift worker 45 27 29 0 0 0 0 71 0 13
2019 Non-shift worker 51 36 9 3 1 0 0 87 4 292
2018 Shift worker 38 32 20 10 0 0 0 69 10 12
2018 Non-shift worker 48 37 9 5 1 0 0 85 6 325
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 67 24 7 2 0 0 0 91 2 328

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 23 36 0 0 0 0 64 0 17
2020 Non-shift worker 38 42 11 6 3 0 0 80 9 362
2019 Shift worker 24 22 43 0 10 0 0 47 10 13
2019 Non-shift worker 27 44 12 12 5 0 0 71 17 292
2018 Shift worker 10 74 16 0 0 0 0 84 0 12
2018 Non-shift worker 29 46 13 10 2 0 0 75 12 326
2014 Shift worker 25 41 34 0 0 0 0 66 0 12
2014 Non-shift worker 28 44 13 10 4 0 0 72 15 329

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 0 22 13 6 0 0 59 19 17
2020 Non-shift worker 45 32 14 7 2 0 0 77 9 361
2019 Shift worker 18 29 43 0 10 0 0 47 10 13
2019 Non-shift worker 35 40 12 10 3 0 0 75 13 292
2018 Shift worker 20 54 26 0 0 0 0 74 0 12
2018 Non-shift worker 39 37 12 9 4 0 0 76 13 328
2014 Shift worker 33 41 26 0 0 0 0 74 0 12
2014 Non-shift worker 38 37 14 8 3 0 0 75 11 329

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 47 0 11 0 0 0 89 11 17
2020 Non-shift worker 46 40 8 5 1 0 0 86 6 361
2019 Shift worker 41 49 10 0 0 0 0 90 0 13
2019 Non-shift worker 29 45 15 7 4 0 0 74 11 288
2018 Shift worker 20 43 36 0 0 0 0 64 0 12
2018 Non-shift worker 28 40 15 12 4 0 1 69 16 328
2014 Shift worker 41 59 0 0 0 0 0 100 0 12
2014 Non-shift worker 41 36 15 6 3 0 0 77 9 329

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 42 6 5 0 0 0 89 5 17
2020 Non-shift worker 49 37 8 5 0 0 0 87 5 363
2019 Shift worker 30 49 0 21 0 0 0 79 21 13
2019 Non-shift worker 37 42 12 8 1 0 0 79 9 290
2018 Shift worker 31 35 11 23 0 0 0 66 23 11
2018 Non-shift worker 39 42 12 6 1 0 0 81 7 325
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 44 40 8 5 3 1 0 84 9 329

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 49 11 6 5 0 0 78 11 17
2020 Non-shift worker 34 36 14 11 5 0 0 70 16 362
2019 Shift worker 45 18 16 10 10 0 0 63 21 13
2019 Non-shift worker 31 32 21 11 5 0 0 63 16 291
2018 Shift worker 46 38 10 6 0 0 0 84 6 12
2018 Non-shift worker 34 31 20 9 5 0 0 66 14 326
2014 Shift worker 33 49 10 8 0 0 0 82 8 12
2014 Non-shift worker 33 35 17 9 5 0 1 69 14 329

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 34 13 25 22 0 0 47 41 17
2020 Non-shift worker 10 26 39 16 8 1 0 25 36 363
2019 Shift worker 0 12 59 18 10 0 0 29 12 13
2019 Non-shift worker 13 31 35 15 6 0 0 21 44 293
2018 Shift worker 6 17 30 36 10 0 0 46 23 12
2018 Non-shift worker 12 30 36 16 3 1 1 20 43 327
2014 Shift worker 8 26 58 8 0 0 0 8 34 12
2014 Non-shift worker 8 29 36 18 8 0 2 26 37 329

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 5 30 25 28 6 0 57 12 17
2020 Non-shift worker 6 18 32 28 14 2 0 43 25 363
2019 Shift worker 0 12 57 18 12 0 0 30 12 13
2019 Non-shift worker 13 27 33 16 10 0 1 26 41 292
2018 Shift worker 0 29 20 41 10 0 0 51 29 12
2018 Non-shift worker 17 31 24 19 8 1 1 27 48 325
2014 Shift worker 16 8 51 8 8 8 0 18 27 12
2014 Non-shift worker 9 23 29 23 12 1 3 36 33 328

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 22 19 38 15 0 0 53 28 17
2020 Non-shift worker 13 23 37 17 7 2 1 24 37 362
2019 Shift worker 10 37 37 10 6 0 0 16 47 13
2019 Non-shift worker 21 28 30 12 7 1 2 19 50 294
2018 Shift worker 0 49 20 20 10 0 0 31 49 12
2018 Non-shift worker 14 25 35 20 4 1 1 24 40 325
2014 Shift worker 8 26 49 8 0 0 8 9 37 12
2014 Non-shift worker 9 24 36 18 7 1 4 27 35 327

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 11 25 31 22 0 0 53 22 17
2020 Non-shift worker 10 19 37 22 11 1 1 33 30 359
2019 Shift worker 10 10 39 29 12 0 0 41 21 13
2019 Non-shift worker 13 22 39 16 9 1 0 25 35 293
2018 Shift worker 10 12 42 26 10 0 0 36 22 12
2018 Non-shift worker 7 23 40 22 8 1 0 30 30 325
2014 Shift worker 0 16 42 33 8 0 0 41 16 12
2014 Non-shift worker 6 16 34 30 11 0 2 42 23 325

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 13 31 19 22 0 0 41 28 17
2020 Non-shift worker 12 21 30 23 13 1 1 37 33 359
2019 Shift worker 10 21 29 22 18 0 0 41 31 13
2019 Non-shift worker 16 24 29 16 13 1 2 29 42 294
2018 Shift worker 6 28 36 10 10 0 10 23 37 12
2018 Non-shift worker 14 26 29 19 9 1 2 29 42 323
2014 Shift worker 9 28 36 27 0 0 0 27 37 11
2014 Non-shift worker 11 23 32 20 12 0 2 32 35 327

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 18 12 20 16 13 0 42 44 16
2020 Non-shift worker 10 19 31 24 11 3 1 37 31 362
2019 Shift worker 21 27 30 16 6 0 0 22 47 13
2019 Non-shift worker 18 24 30 17 10 1 1 27 42 291
2018 Shift worker 22 16 26 0 31 6 0 32 40 12
2018 Non-shift worker 16 26 26 20 8 3 1 29 44 325
2014 Shift worker 8 10 33 25 8 8 8 39 21 12
2014 Non-shift worker 7 13 30 29 16 1 6 48 21 328

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 11 13 17 25 34 0 0 59 23 17
2020 Non-shift worker 9 20 35 24 9 2 0 34 30 361
2019 Shift worker 21 0 39 35 6 0 0 41 21 13
2019 Non-shift worker 11 27 36 16 7 1 1 24 39 291
2018 Shift worker 0 12 32 16 31 0 10 52 13 12
2018 Non-shift worker 9 23 39 20 5 2 1 26 33 326
2014 Shift worker 0 16 67 8 8 0 0 16 16 12
2014 Non-shift worker 6 17 39 22 9 2 4 33 25 328

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 13 47 13 28 0 0 41 13 17
2020 Non-shift worker 2 8 32 37 19 1 1 57 10 363
2019 Shift worker 10 0 51 27 12 0 0 39 10 13
2019 Non-shift worker 6 15 35 29 13 0 1 43 21 293
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 47 13 0 5 5 6 81 5 17
2020 Non-shift worker 35 26 17 8 2 8 4 70 11 361
2019 Shift worker 33 24 16 0 21 0 6 61 22 13
2019 Non-shift worker 31 29 16 7 6 8 4 67 15 292
2018 Shift worker 20 62 12 0 6 0 0 83 6 12
2018 Non-shift worker 26 32 15 8 5 7 6 66 16 326
2014 Shift worker 16 42 25 0 0 16 0 71 0 12
2014 Non-shift worker 36 28 14 10 7 4 3 68 18 328

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 42 0 0 11 0 0 89 11 17
2020 Non-shift worker 59 23 8 4 3 1 0 84 8 362
2019 Shift worker 45 35 10 0 10 0 0 79 10 13
2019 Non-shift worker 50 29 7 10 5 1 0 79 14 293
2018 Shift worker 42 42 6 10 0 0 0 84 10 12
2018 Non-shift worker 50 26 9 10 4 1 0 77 14 324
2014 Shift worker 33 41 26 0 0 0 0 74 0 12
2014 Non-shift worker 50 29 7 6 5 1 0 81 12 329

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 25 0 0 5 0 0 95 5 17
2020 Non-shift worker 67 23 4 5 1 0 0 91 6 360
2019 Shift worker 51 18 10 10 10 0 0 69 21 13
2019 Non-shift worker 54 36 3 4 3 0 0 90 7 292
2018 Shift worker 52 42 6 0 0 0 0 94 0 12
2018 Non-shift worker 54 34 7 3 1 0 1 89 4 325
2014 Shift worker 49 42 8 0 0 0 0 92 0 12
2014 Non-shift worker 53 36 4 6 1 0 0 89 7 329

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 38 5 0 0 0 0 95 0 16
2020 Non-shift worker 55 34 7 2 2 0 0 89 4 360
2019 Shift worker 41 29 21 0 10 0 0 69 10 13
2019 Non-shift worker 47 38 8 5 2 1 0 85 7 294
2018 Shift worker 42 38 20 0 0 0 0 80 0 12
2018 Non-shift worker 49 35 10 4 1 0 0 85 5 325

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 23 6 6 17 0 0 70 23 17
2020 Non-shift worker 51 25 8 6 3 5 2 82 9 361
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 11 11 0 0 0 78 11 17
2020 Non-shift worker 62 26 8 2 1 0 1 89 3 362
2019 Shift worker 35 22 22 10 10 0 0 57 21 13
2019 Non-shift worker 54 29 10 2 2 0 2 85 4 294

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 42 9 5 0 0 0 86 5 17
2020 Non-shift worker 51 29 10 6 4 0 0 81 10 363
2019 Shift worker 39 24 37 0 0 0 0 63 0 13
2019 Non-shift worker 41 35 9 12 3 0 1 77 14 294
2018 Shift worker 26 36 26 12 0 0 0 62 12 12
2018 Non-shift worker 38 38 11 9 3 1 0 77 13 326
2014 Shift worker 58 34 8 0 0 0 0 92 0 12
2014 Non-shift worker 46 36 9 5 4 0 0 82 9 328

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 17 11 6 5 0 0 78 11 17
2020 Non-shift worker 58 21 9 6 3 1 1 81 10 362

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 28 13 11 0 0 0 77 11 17
2020 Non-shift worker 57 26 9 5 3 0 0 83 8 363
2019 Shift worker 51 29 10 10 0 0 0 79 10 13
2019 Non-shift worker 45 32 11 8 2 0 1 78 11 294
2018 Shift worker 26 52 16 6 0 0 0 78 6 12
2018 Non-shift worker 45 31 10 9 3 0 1 77 13 325
2014 Shift worker 49 33 18 0 0 0 0 82 0 12
2014 Non-shift worker 49 33 9 5 5 0 0 81 10 329

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 17
2020 Non-shift worker 35 65 363

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 13 13 5 6 6 23 67 15 17
2020 Non-shift worker 63 18 7 1 1 2 9 90 2 362

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 25 13 0 5 0 0 83 5 17
2020 Non-shift worker 63 21 8 5 3 0 0 84 8 361
2019 Shift worker 51 12 0 27 10 0 0 63 37 13
2019 Non-shift worker 48 31 13 6 2 0 0 79 9 294
2018 Shift worker 36 16 42 6 0 0 0 52 6 12
2018 Non-shift worker 44 32 13 7 4 0 0 76 11 325
2014 Shift worker 49 41 10 0 0 0 0 90 0 12
2014 Non-shift worker 55 26 9 6 4 1 0 82 9 329
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 31 13 0 5 5 0 82 5 17
2020 Non-shift worker 37 36 14 6 3 5 0 77 9 363
2019 Shift worker 39 51 0 0 10 0 0 90 10 13
2019 Non-shift worker 32 37 15 7 6 4 0 71 13 291
2018 Shift worker 32 32 16 0 0 20 0 80 0 12
2018 Non-shift worker 31 36 17 7 3 6 0 71 11 327
2014 Shift worker 33 18 41 8 0 0 0 51 8 12
2014 Non-shift worker 29 40 13 8 3 8 0 75 11 329

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 38 11 0 5 0 0 85 5 17
2020 Non-shift worker 31 42 15 9 3 1 0 73 12 361
2019 Shift worker 45 29 27 0 0 0 0 73 0 13
2019 Non-shift worker 30 33 15 13 7 2 0 64 21 292
2018 Shift worker 22 32 30 6 0 10 0 60 6 12
2018 Non-shift worker 23 36 22 12 6 2 0 59 18 328
2014 Shift worker 33 18 33 8 8 0 0 51 16 12
2014 Non-shift worker 25 41 15 10 6 3 0 68 16 329

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 25 20 5 5 0 0 70 10 16
2020 Non-shift worker 21 39 19 14 5 2 0 62 19 359
2019 Shift worker 30 52 17 0 0 0 0 83 0 12
2019 Non-shift worker 16 37 18 20 6 3 0 54 27 293
2018 Shift worker 22 20 22 6 0 31 0 60 8 12
2018 Non-shift worker 13 31 25 21 7 3 0 45 30 327
2014 Shift worker 33 10 49 0 8 0 0 42 8 12
2014 Non-shift worker 17 40 22 14 5 4 0 59 19 329

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 9 13 0 0 0 78 13 17
2020 Non-shift worker 21 39 17 16 6 1 0 61 22 363
2019 Shift worker 22 39 39 0 0 0 0 61 0 13
2019 Non-shift worker 15 38 16 22 9 1 0 53 31 294
2018 Shift worker 22 10 32 20 6 10 0 35 29 12
2018 Non-shift worker 11 30 25 22 9 2 0 42 32 328
2014 Shift worker 25 16 51 0 8 0 0 41 8 12
2014 Non-shift worker 16 42 14 18 7 2 0 60 25 329

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 17 6 5 6 0 0 83 11 17
2020 Non-shift worker 27 28 25 13 6 1 0 55 19 363
2019 Shift worker 51 22 10 6 10 0 0 73 16 13
2019 Non-shift worker 32 27 26 9 4 2 0 60 13 294
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 41 0 11 0 0 0 89 11 17
2020 Non-shift worker 40 40 12 7 2 0 0 80 9 362
2019 Shift worker 51 33 16 0 0 0 0 84 0 13
2019 Non-shift worker 25 46 16 10 3 0 0 71 13 292
2018 Shift worker 22 61 6 12 0 0 0 83 12 12
2018 Non-shift worker 20 46 20 10 4 0 0 66 14 325
2014 Shift worker 26 49 8 16 0 0 0 75 16 12
2014 Non-shift worker 29 44 14 10 3 0 0 73 13 329

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 47 25 5 0 0 0 70 5 17
2020 Non-shift worker 19 39 20 16 5 2 0 59 21 362
2019 Shift worker 39 29 16 16 0 0 0 67 16 13
2019 Non-shift worker 10 32 18 28 10 2 0 43 39 294

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 41 6 6 5 13 0 80 12 17
2020 Non-shift worker 32 30 16 11 6 3 1 65 18 361
2019 Shift worker 16 41 33 0 10 0 0 57 10 13
2019 Non-shift worker 26 33 15 13 7 4 2 63 21 292
2018 Shift worker 36 48 16 0 0 0 0 84 0 12
2018 Non-shift worker 30 39 13 10 5 2 1 71 15 323
2014 Shift worker 41 34 16 8 0 0 0 75 8 12
2014 Non-shift worker 36 35 14 8 3 4 0 74 12 329

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 30 13 0 5 0 0 83 5 17
2020 Non-shift worker 33 36 19 7 2 1 0 70 10 361
2019 Shift worker 41 43 10 6 0 0 0 84 6 13
2019 Non-shift worker 25 39 24 7 5 0 0 64 12 294
2018 Shift worker 29 24 36 0 0 11 0 60 0 11
2018 Non-shift worker 26 45 18 7 3 1 0 72 10 325

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 17 19 6 11 6 5 60 19 17
2020 Non-shift worker 22 24 20 13 7 13 2 53 24 362
2019 Shift worker 12 39 18 21 10 0 0 51 31 13
2019 Non-shift worker 14 20 19 13 15 13 5 42 35 293
2018 Shift worker 10 32 26 22 0 10 0 47 24 12
2018 Non-shift worker 14 21 20 11 14 16 4 44 31 323
2014 Shift worker 25 8 25 26 0 8 8 39 31 12
2014 Non-shift worker 15 20 14 15 16 15 4 43 39 329

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 30 0 6 5 5 0 89 11 17
2020 Non-shift worker 27 38 16 14 3 2 0 66 18 361
2019 Shift worker 35 22 33 0 10 0 0 57 10 13
2019 Non-shift worker 19 36 18 18 6 3 0 57 25 293
2018 Shift worker 10 62 27 0 0 0 0 73 0 12
2018 Non-shift worker 18 36 19 17 10 2 0 54 27 322
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 27 39 14 11 7 2 0 68 18 329

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 42 6 0 15 0 0 78 15 17
2020 Non-shift worker 26 32 16 14 9 2 1 59 24 363
2019 Shift worker 18 35 27 10 10 0 0 53 21 13
2019 Non-shift worker 19 32 14 17 16 2 1 52 34 292
2018 Shift worker 10 22 22 30 16 0 0 32 46 12
2018 Non-shift worker 20 25 17 19 16 1 2 46 36 325
2014 Shift worker 41 16 26 8 0 0 8 63 9 12
2014 Non-shift worker 12 27 17 22 16 3 3 42 41 329

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 31 0 0 5 6 0 95 5 17
2020 Non-shift worker 48 25 12 6 4 1 5 77 10 363
2019 Shift worker 51 12 0 16 0 10 10 79 21 13
2019 Non-shift worker 48 26 11 6 4 1 3 78 10 294

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 13 6 0 5 0 0 89 5 17
2020 Non-shift worker 58 21 10 5 2 0 4 82 7 363
2019 Shift worker 51 6 16 0 10 0 16 68 12 13
2019 Non-shift worker 45 29 15 4 2 1 3 77 7 294

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 13 0 0 5 0 0 95 5 17
2020 Non-shift worker 73 8 5 2 1 5 5 91 3 362
2019 Shift worker 35 12 21 6 0 10 16 64 8 13
2019 Non-shift worker 76 8 3 3 2 3 4 91 5 292

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 13 6 0 5 0 0 89 5 17
2020 Non-shift worker 79 8 3 1 0 1 8 95 1 361
2019 Shift worker 61 6 0 6 0 10 16 92 8 13
2019 Non-shift worker 81 5 1 0 1 1 12 98 1 292

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 47 13 6 5 0 0 77 11 17
2020 Non-shift worker 30 45 15 5 3 1 0 77 8 363
2019 Shift worker 18 29 33 0 10 10 0 52 11 13
2019 Non-shift worker 21 45 19 8 4 3 0 68 12 292
2018 Shift worker 10 42 48 0 0 0 0 52 0 12
2018 Non-shift worker 22 41 23 8 4 2 0 65 12 325

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 42 0 0 5 13 0 95 5 17
2020 Non-shift worker 37 41 14 4 2 1 0 79 7 358
2019 Shift worker 30 33 27 0 10 0 0 63 10 13
2019 Non-shift worker 35 43 10 8 2 1 0 79 10 291
2018 Shift worker 35 58 6 0 0 0 0 94 0 11
2018 Non-shift worker 46 37 11 3 2 0 0 84 5 323
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 49 34 11 2 2 3 0 85 4 329

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 58 6 0 5 0 0 89 5 17
2020 Non-shift worker 34 37 16 7 2 4 0 74 10 359
2019 Shift worker 30 43 16 0 10 0 0 73 10 13
2019 Non-shift worker 39 37 14 5 2 3 0 79 7 292
2018 Shift worker 24 69 6 0 0 0 0 94 0 11
2018 Non-shift worker 45 35 12 2 2 2 0 83 4 324
2014 Shift worker 25 59 8 8 0 0 0 84 8 12
2014 Non-shift worker 48 29 14 2 0 6 0 82 3 329

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 22 19 0 5 17 0 72 6 17
2020 Non-shift worker 29 33 18 10 4 6 0 66 15 362

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 30 19 6 11 5 0 62 18 17
2020 Non-shift worker 45 31 11 7 3 2 2 79 10 362

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 70 19 6 0 5 0 0 89 5 17
2020 Non-shift worker 60 31 6 2 1 0 0 91 3 361
2019 Shift worker 24 65 10 0 0 0 0 90 0 13
2019 Non-shift worker 50 34 11 5 0 0 0 84 5 292
2018 Shift worker 42 52 6 0 0 0 0 94 0 11
2018 Non-shift worker 54 35 7 4 2 0 0 88 5 324
2014 Shift worker 41 51 8 0 0 0 0 92 0 12
2014 Non-shift worker 56 34 7 2 1 0 0 90 3 329

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 25 6 0 5 0 0 89 5 17
2020 Non-shift worker 47 38 8 4 3 0 0 85 7 360
2019 Shift worker 24 45 31 0 0 0 0 69 0 13
2019 Non-shift worker 38 31 16 11 3 0 0 70 14 293
2018 Shift worker 13 47 40 0 0 0 0 60 0 11
2018 Non-shift worker 34 33 21 8 3 0 0 67 12 322
2014 Shift worker 33 51 8 0 8 0 0 84 8 12
2014 Non-shift worker 47 32 13 3 4 1 0 80 7 329

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 36 13 0 5 0 0 83 5 17
2020 Non-shift worker 46 39 9 4 3 0 0 85 6 358
2019 Shift worker 24 45 31 0 0 0 0 69 0 13
2019 Non-shift worker 36 33 15 11 4 0 0 70 15 292
2018 Shift worker 13 58 11 18 0 0 0 71 18 11
2018 Non-shift worker 33 34 19 11 3 0 0 67 14 322
2014 Shift worker 33 51 8 0 8 0 0 84 8 12
2014 Non-shift worker 44 36 12 6 2 0 0 80 8 328

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 23 19 11 5 0 0 66 15 17
2020 Non-shift worker 42 28 13 7 5 3 0 73 13 360
2019 Shift worker 35 39 10 6 10 0 0 73 16 13
2019 Non-shift worker 32 21 18 19 10 1 0 54 29 293
2018 Shift worker 24 24 23 18 11 0 0 48 29 11
2018 Non-shift worker 31 24 24 12 7 3 0 56 19 324
2014 Shift worker 33 16 42 8 0 0 0 49 8 12
2014 Non-shift worker 39 30 15 7 5 4 0 72 13 329
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 36 41 23 17
2020 Non-shift worker 27 41 32 362
2019 Shift worker 49 35 16 13
2019 Non-shift worker 33 27 40 294
2018 Shift worker 57 32 12 12
2018 Non-shift worker 32 30 38 326
2014 Shift worker 26 58 16 12
2014 Non-shift worker 29 38 33 329

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2014 Non-shift worker 8 33 41 12 9999 6 94
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 17 0 0 5 30 13 92 8 17
2020 Non-shift worker 17 14 14 3 3 39 9 60 12 363
2019 Shift worker 45 16 27 6 0 6 0 65 6 13
2019 Non-shift worker 14 10 17 7 5 35 14 45 22 294
2018 Shift worker 26 32 10 6 0 26 0 78 8 12
2018 Non-shift worker 15 15 17 8 3 30 13 52 19 324
2014 Shift worker 8 8 16 0 0 59 8 50 0 12
2014 Non-shift worker 14 17 17 8 5 32 7 51 21 329

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 27 0 0 5 12 7 94 6 16
2020 Non-shift worker 29 35 17 4 2 12 1 74 7 363
2019 Shift worker 45 29 16 0 10 0 0 73 10 13
2019 Non-shift worker 32 31 14 6 4 11 1 72 11 294
2018 Shift worker 26 42 20 6 0 6 0 72 6 12
2018 Non-shift worker 27 38 16 5 2 10 2 74 8 323
2014 Shift worker 25 26 41 0 0 8 0 55 0 12
2014 Non-shift worker 28 34 17 5 2 12 1 71 9 329
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 13
2019 Non-shift worker 9 91 294

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 23 77 28

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 28

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 28

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 28

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 42 58 28

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 35 65 28

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 21 79 28

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 28

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 28

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 22 78 28

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 20 80 28

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 28

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 28

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 58 42 28

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 23 6 0 5 23 13 83 7 17
2020 Non-shift worker 16 14 16 2 2 43 8 61 7 361
2019 Shift worker 45 16 16 0 0 16 6 79 0 13
2019 Non-shift worker 15 8 16 4 3 43 11 50 15 293
2018 Shift worker 26 32 16 0 0 26 0 78 0 12
2018 Non-shift worker 17 14 17 4 2 37 11 58 10 324
2014 Shift worker 8 10 16 0 0 49 16 52 0 12
2014 Non-shift worker 12 13 17 1 1 47 9 57 5 329

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 25 13 0 5 11 6 79 6 17
2020 Non-shift worker 31 34 15 5 2 13 1 74 8 362
2019 Shift worker 51 33 10 0 0 0 6 89 0 13
2019 Non-shift worker 34 27 17 4 3 12 2 72 9 294
2018 Shift worker 26 52 16 0 0 6 0 83 0 12
2018 Non-shift worker 31 31 16 4 1 16 2 75 5 325
2014 Shift worker 26 25 33 0 0 16 0 61 0 12
2014 Non-shift worker 27 29 13 2 1 24 3 78 3 328
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 22 0 6 36 0 0 58 42 17
2020 Non-shift worker 47 21 12 9 6 0 5 71 16 362

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 30 6 0 5 0 0 89 5 17
2020 Non-shift worker 55 27 12 4 2 0 1 82 5 360
2019 Shift worker 10 49 29 0 6 0 6 63 6 13
2019 Non-shift worker 45 30 14 8 3 0 1 76 11 293
2018 Shift worker 26 68 6 0 0 0 0 94 0 12
2018 Non-shift worker 49 26 15 5 4 0 2 76 9 323

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 23 25 11 17 0 0 47 28 17
2020 Non-shift worker 15 24 29 18 13 0 1 40 32 362
2019 Shift worker 29 18 22 10 21 0 0 47 31 13
2019 Non-shift worker 13 29 30 17 11 0 0 42 28 293
2018 Shift worker 20 10 42 10 17 0 0 31 27 12
2018 Non-shift worker 11 23 31 22 12 0 0 35 34 323

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 19 13 11 17 0 0 59 28 17
2020 Non-shift worker 21 28 25 14 10 0 1 50 25 362
2019 Shift worker 35 12 33 10 10 0 0 47 21 13
2019 Non-shift worker 17 32 26 15 10 0 0 49 26 294
2018 Shift worker 20 52 16 0 12 0 0 73 12 12
2018 Non-shift worker 13 31 28 19 8 0 1 45 27 322

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 25 13 25 15 0 0 47 41 17
2020 Non-shift worker 19 25 23 19 13 0 1 44 32 361
2019 Shift worker 16 24 22 0 37 0 0 41 37 13
2019 Non-shift worker 19 22 24 20 13 1 0 42 34 292
2018 Shift worker 20 20 42 0 17 0 0 41 17 12
2018 Non-shift worker 15 25 22 23 14 1 1 40 37 325

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 25 6 6 11 0 5 75 18 17
2020 Non-shift worker 32 28 17 14 8 0 1 61 22 360
2019 Shift worker 41 22 27 10 0 0 0 63 10 13
2019 Non-shift worker 32 34 16 7 8 0 2 68 16 293
2018 Shift worker 26 41 22 12 0 0 0 67 12 12
2018 Non-shift worker 33 26 21 10 7 0 4 61 17 323

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 30 19 6 11 0 0 64 17 17
2020 Non-shift worker 23 30 22 13 11 0 0 54 24 361
2019 Shift worker 29 24 21 16 10 0 0 53 27 13
2019 Non-shift worker 25 34 24 8 9 0 0 59 17 292
2018 Shift worker 22 20 42 6 10 0 0 42 16 12
2018 Non-shift worker 26 28 22 13 10 0 1 55 23 323

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 30 13 13 5 0 0 70 17 17
2020 Non-shift worker 35 19 19 12 9 0 6 58 22 361

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 38 6 0 11 6 0 82 12 17
2020 Non-shift worker 35 30 23 7 4 1 1 65 11 362
2019 Shift worker 45 39 10 0 0 0 6 89 0 13
2019 Non-shift worker 24 34 26 10 5 0 1 58 15 294
2018 Shift worker 26 51 17 6 0 0 0 77 6 12
2018 Non-shift worker 21 33 30 10 5 1 1 55 15 327

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 13 6 13 11 0 0 70 23 17
2020 Non-shift worker 22 29 27 16 6 1 1 51 21 358
2019 Shift worker 55 22 22 0 0 0 0 78 0 13
2019 Non-shift worker 15 28 29 20 7 0 1 43 27 293
2018 Shift worker 30 22 32 16 0 0 0 52 16 12
2018 Non-shift worker 13 32 25 19 9 0 1 46 28 327

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 23 0 6 17 0 0 77 23 17
2020 Non-shift worker 32 33 20 11 4 0 1 65 15 360
2019 Shift worker 29 55 6 10 0 0 0 84 10 13
2019 Non-shift worker 18 34 25 16 7 0 0 51 24 294
2018 Shift worker 20 42 32 6 0 0 0 62 6 12
2018 Non-shift worker 19 34 24 17 6 0 0 53 23 323

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 19 5 6 11 0 0 78 17 17
2020 Non-shift worker 52 28 10 6 3 0 1 81 9 360
2019 Shift worker 29 51 0 10 10 0 0 79 21 13
2019 Non-shift worker 39 28 16 10 6 0 0 68 16 293

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 28 17 6 5 0 0 72 11 17
2020 Non-shift worker 30 36 21 9 4 0 0 66 13 360

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 43 13 0 5 0 0 82 5 16
2020 Non-shift worker 34 32 20 10 3 0 1 67 13 362
2019 Shift worker 30 37 33 0 0 0 0 67 0 12
2019 Non-shift worker 36 32 17 8 5 0 1 69 14 294
2018 Shift worker 46 6 32 10 6 0 0 52 16 12
2018 Non-shift worker 31 37 19 9 3 0 0 69 12 326

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 17 5 13 0 0 6 82 13 17
2020 Non-shift worker 55 25 13 4 1 0 1 82 5 360
2019 Shift worker 41 33 16 10 0 0 0 73 10 13
2019 Non-shift worker 69 19 7 2 1 0 2 89 4 293
2018 Shift worker 55 22 23 0 0 0 0 77 0 11
2018 Non-shift worker 65 23 6 5 1 0 1 89 6 325

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 19 17 0 0 0 0 83 0 17
2020 Non-shift worker 44 39 13 3 1 0 1 83 5 361

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 82 13 0 5 0 0 0 95 5 16
2020 Non-shift worker 79 12 3 2 0 1 4 95 2 362
2019 Shift worker 82 6 12 0 0 0 0 88 0 13
2019 Non-shift worker 77 8 3 1 1 1 9 95 2 293
2018 Shift worker 83 0 6 0 0 6 6 93 0 12
2018 Non-shift worker 79 12 4 1 0 0 5 96 1 327

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 13 0 0 5 0 0 95 5 17
2020 Non-shift worker 83 9 3 1 1 1 3 95 2 360
2019 Shift worker 55 12 6 10 10 6 0 72 22 13
2019 Non-shift worker 76 6 7 5 3 1 2 85 8 294
2018 Shift worker 73 12 10 0 0 6 0 89 0 12
2018 Non-shift worker 74 9 5 4 3 0 4 87 8 327

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 89 6 0 0 5 0 0 95 5 17
2020 Non-shift worker 71 21 4 1 1 0 2 94 2 359
2019 Shift worker 45 43 6 0 0 0 6 94 0 13
2019 Non-shift worker 56 26 12 3 2 0 0 83 5 293
2018 Shift worker 73 17 10 0 0 0 0 90 0 12
2018 Non-shift worker 53 28 11 3 3 0 2 83 6 327

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 20 0 0 5 0 0 95 5 16
2020 Non-shift worker 70 17 6 3 3 0 2 88 6 358
2019 Shift worker 45 22 6 21 0 6 0 72 22 13
2019 Non-shift worker 58 17 13 7 4 0 0 75 12 292
2018 Shift worker 57 38 6 0 0 0 0 94 0 12
2018 Non-shift worker 53 21 10 9 4 0 2 76 13 326

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 89 6 0 0 0 0 5 100 0 17
2020 Non-shift worker 66 13 2 1 1 0 17 96 2 360
2019 Shift worker 71 6 0 0 0 6 16 100 0 13
2019 Non-shift worker 56 11 5 2 1 0 24 89 4 290
2018 Shift worker 62 6 6 0 0 0 26 92 0 12
2018 Non-shift worker 42 17 5 3 1 0 34 88 5 326

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 89 0 5 6 0 0 0 89 6 17
2020 Non-shift worker 77 13 4 1 1 0 3 94 2 362
2019 Shift worker 82 6 6 0 0 6 0 94 0 13
2019 Non-shift worker 74 15 4 2 1 0 4 93 3 292
2018 Shift worker 83 17 0 0 0 0 0 100 0 12
2018 Non-shift worker 65 20 6 4 0 0 5 90 4 324

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 13 23 0 5 0 0 72 5 17
2020 Non-shift worker 65 20 9 4 2 0 1 85 6 361
2019 Shift worker 61 0 12 10 10 6 0 65 22 13
2019 Non-shift worker 68 16 7 4 3 1 1 86 7 294
2018 Shift worker 52 16 20 0 12 0 0 68 12 12
2018 Non-shift worker 61 20 8 5 3 0 2 83 9 327

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 17 13 0 5 0 0 83 5 17
2020 Non-shift worker 49 26 13 8 3 0 1 76 11 362
2019 Shift worker 70 18 0 0 0 6 6 100 0 13
2019 Non-shift worker 59 22 12 4 3 0 1 81 7 291
2018 Shift worker 26 48 10 10 0 6 0 78 11 12
2018 Non-shift worker 51 28 13 5 2 0 1 80 7 325

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 61 6 0 5 0 0 89 5 17
2020 Non-shift worker 33 42 20 4 1 0 0 75 6 361

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 38 25 13 5 0 0 58 17 17
2020 Non-shift worker 11 34 38 15 3 0 0 44 17 362
2019 Shift worker 12 35 22 31 0 0 0 47 31 13
2019 Non-shift worker 14 36 33 14 3 0 0 50 17 293
2018 Shift worker 0 36 36 22 6 0 0 36 27 12
2018 Non-shift worker 10 33 41 12 4 0 0 43 16 328

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 15 6 30 38 11 0 0 49 22 17
2020 Non-shift worker 10 22 36 22 10 0 0 32 31 362
2019 Shift worker 21 10 33 24 12 0 0 37 31 13
2019 Non-shift worker 9 23 37 21 9 0 0 31 32 291
2018 Shift worker 6 22 31 26 16 0 0 42 27 12
2018 Non-shift worker 10 20 44 16 8 0 0 25 31 326

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 36 17 13 0 0 0 70 13 17
2020 Non-shift worker 42 43 8 6 1 1 0 85 7 360
2019 Shift worker 51 37 0 6 0 6 0 94 6 13
2019 Non-shift worker 41 42 9 7 1 1 0 83 8 294
2018 Shift worker 42 36 12 0 0 10 0 87 0 12
2018 Non-shift worker 45 40 9 4 1 1 0 86 4 324

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 22 13 17 0 0 0 70 17 17
2020 Non-shift worker 35 37 13 10 4 2 0 73 14 363

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 41 0 13 5 0 0 83 17 17
2020 Non-shift worker 43 30 11 9 7 0 0 73 16 363

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 17 6 13 5 5 0 75 18 17
2020 Non-shift worker 57 25 9 4 3 2 0 84 7 361

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 41 13 6 11 0 0 70 17 17
2020 Non-shift worker 33 38 16 8 4 2 0 72 12 361
2019 Shift worker 35 22 21 10 0 6 6 65 12 13
2019 Non-shift worker 29 35 14 15 7 1 0 64 22 292
2018 Shift worker 10 68 12 10 0 0 0 78 10 12
2018 Non-shift worker 22 43 16 11 7 1 0 65 19 327

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 28 0 19 5 0 0 77 23 17
2020 Non-shift worker 44 41 7 5 1 1 0 86 7 363

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 22 13 13 5 0 0 70 17 17
2020 Non-shift worker 39 40 11 5 4 1 0 80 9 363

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 13 13 12 5 0 5 69 17 16
2020 Non-shift worker 38 37 16 4 1 1 2 78 6 363

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 13 19 11 5 0 0 66 15 17
2020 Non-shift worker 51 35 7 2 1 2 2 90 3 362

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 25 11 0 0 0 0 89 0 17
2020 Non-shift worker 65 22 7 3 1 3 1 89 4 361

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 25 19 6 5 0 0 70 11 17
2020 Non-shift worker 48 34 11 4 1 1 0 83 5 360

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 49 0 6 5 0 0 89 11 17
2020 Non-shift worker 54 30 6 4 4 1 0 86 8 363

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 42 6 0 5 0 0 89 5 17
2020 Non-shift worker 69 22 6 1 1 1 1 93 1 363
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 7 93 16
2020 Non-shift worker 7 93 361

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 20 80 16
2020 Non-shift worker 11 89 362
2019 Shift worker 10 90 13
2019 Non-shift worker 17 83 292
2014 Non-shift worker 14 86 329

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 Non-shift worker 79 21 46

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2014 Non-shift worker 69 22 6 0 0 0 3 94 0 36

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 25 11 0 5 0 6 84 5 17
2020 Non-shift worker 54 29 8 3 3 1 2 86 6 362
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 61 25 0 82 18 17
2020 Non-shift worker 14 69 17 1 83 17 363

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 17 5 6 0 6 17 86 8 17
2020 Non-shift worker 56 17 6 5 2 1 13 85 8 363
2019 Shift worker 76 0 6 0 0 12 6 93 0 13
2019 Non-shift worker 47 19 11 9 6 0 8 72 16 292
2018 Shift worker 57 12 0 0 10 16 6 87 13 12
2018 Non-shift worker 57 15 9 3 5 1 10 81 9 325
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