2020 Public Service Employee Survey Results for Canadian Space Agency by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 46 10 3 0 0 0 87 3 60
2020 Does not provide services to public 40 44 6 9 0 0 0 84 9 465

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 75 16 2 7 0 0 0 91 7 60
2020 Does not provide services to public 70 24 4 1 0 1 0 95 1 464
2017 Provides services to public 59 25 7 7 0 2 0 85 8 58
2017 Does not provide services to public 58 31 6 3 0 0 2 91 3 401
2014 Provides services to public 60 32 4 2 2 0 0 92 4 48
2014 Does not provide services to public 57 31 6 5 0 0 1 89 5 401

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 41 16 5 2 0 0 76 7 59
2020 Does not provide services to public 30 41 13 14 3 0 1 71 16 466
2019 Provides services to public 42 51 4 1 2 0 0 93 3 70
2019 Does not provide services to public 54 37 4 4 2 0 0 91 5 439
2017 Provides services to public 43 38 6 10 3 0 0 81 13 58
2017 Does not provide services to public 52 33 8 5 3 0 0 85 7 401
2014 Provides services to public 49 32 5 6 8 0 0 80 14 48
2014 Does not provide services to public 52 36 5 5 2 0 0 89 7 402

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 38 14 10 0 0 0 76 10 59
2020 Does not provide services to public 39 44 9 6 1 0 1 84 6 465
2019 Provides services to public 35 41 7 11 5 0 2 77 16 70
2019 Does not provide services to public 37 37 14 10 2 0 0 75 12 437
2018 Provides services to public 38 43 12 7 0 0 0 81 7 46
2018 Does not provide services to public 36 46 9 7 2 0 1 82 9 436
2017 Provides services to public 39 42 8 7 3 0 0 82 10 58
2017 Does not provide services to public 41 40 10 6 2 0 0 82 9 402
2014 Provides services to public 31 37 24 6 2 0 0 68 8 48
2014 Does not provide services to public 39 41 10 6 3 0 0 80 10 402

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 45 9 5 0 0 0 87 5 59
2020 Does not provide services to public 45 37 11 6 1 0 0 82 7 464
2019 Provides services to public 61 24 7 7 0 0 0 86 7 70
2019 Does not provide services to public 56 36 5 2 1 0 0 92 3 436
2017 Provides services to public 58 35 5 2 0 0 0 93 2 58
2017 Does not provide services to public 61 33 3 1 1 0 0 95 2 401
2014 Provides services to public 44 38 8 8 0 0 2 84 8 47
2014 Does not provide services to public 54 36 6 3 0 0 0 91 4 401

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 29 13 12 4 0 0 71 15 58
2020 Does not provide services to public 46 32 10 7 3 1 2 80 10 466
2019 Provides services to public 52 35 6 5 1 0 0 87 6 71
2019 Does not provide services to public 45 33 10 7 3 0 1 80 10 440
2018 Provides services to public 32 40 20 5 2 0 0 73 7 46
2018 Does not provide services to public 44 37 10 5 2 0 1 82 8 434
2017 Provides services to public 37 43 13 5 2 0 0 80 6 58
2017 Does not provide services to public 45 34 10 6 3 0 1 81 9 402
2014 Provides services to public 28 34 25 6 2 2 4 66 8 48
2014 Does not provide services to public 37 38 13 6 4 1 1 76 10 402

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 45 5 0 0 0 0 95 0 60
2020 Does not provide services to public 46 40 7 6 1 0 0 86 7 465
2019 Provides services to public 46 39 12 0 3 0 0 84 3 71
2019 Does not provide services to public 42 38 13 6 2 0 0 80 8 440
2018 Provides services to public 29 55 8 7 2 0 0 84 9 46
2018 Does not provide services to public 39 43 10 4 3 0 0 82 7 435
2017 Provides services to public 40 45 9 4 2 0 0 85 5 58
2017 Does not provide services to public 39 43 9 7 2 0 0 82 9 402
2014 Provides services to public 40 46 8 4 2 0 0 86 6 48
2014 Does not provide services to public 35 40 13 9 3 0 0 74 12 402

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 44 12 7 0 0 0 82 7 60
2020 Does not provide services to public 42 33 14 9 2 0 0 76 11 466
2019 Provides services to public 36 39 17 9 0 0 0 75 9 71
2019 Does not provide services to public 31 38 15 10 5 0 0 70 15 440
2018 Provides services to public 26 38 22 7 7 0 0 64 14 46
2018 Does not provide services to public 26 41 15 10 5 1 0 68 16 433
2017 Provides services to public 18 48 13 17 3 0 0 67 20 58
2017 Does not provide services to public 27 41 13 13 6 0 0 68 20 402
2014 Provides services to public 24 32 18 20 6 0 0 56 26 48
2014 Does not provide services to public 22 42 17 14 6 0 0 63 20 402

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 49 10 5 0 0 0 85 5 60
2020 Does not provide services to public 34 48 10 7 1 0 0 82 8 459
2019 Provides services to public 26 53 16 4 1 0 0 79 5 71
2019 Does not provide services to public 26 46 13 12 3 0 0 72 15 440
2018 Provides services to public 27 41 24 6 2 0 0 68 8 46
2018 Does not provide services to public 27 45 16 9 3 0 0 72 12 436
2017 Provides services to public 28 46 15 7 2 0 2 76 9 58
2017 Does not provide services to public 27 43 15 10 5 0 0 71 14 402

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 37 2 3 0 0 0 95 3 60
2020 Does not provide services to public 51 39 6 3 0 0 0 90 4 465
2019 Provides services to public 50 44 5 1 0 0 0 94 1 71
2019 Does not provide services to public 42 42 10 4 2 0 0 84 6 437
2018 Provides services to public 39 47 13 2 0 0 0 85 2 46
2018 Does not provide services to public 46 41 8 4 1 0 0 87 5 433
2017 Provides services to public 46 34 15 3 2 0 0 80 5 58
2017 Does not provide services to public 41 40 10 6 4 0 0 81 9 400
2014 Provides services to public 34 43 18 4 2 0 0 77 6 48
2014 Does not provide services to public 35 43 14 6 1 1 0 79 7 402

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 36 12 5 2 0 0 81 7 60
2020 Does not provide services to public 44 33 14 6 2 0 0 78 8 464
2019 Provides services to public 37 36 18 7 2 0 0 73 9 69
2019 Does not provide services to public 34 38 16 8 4 0 0 72 12 438
2018 Provides services to public 17 50 22 5 7 0 0 66 12 46
2018 Does not provide services to public 33 41 16 8 3 0 0 74 10 433
2017 Provides services to public 34 38 10 11 7 0 0 72 18 58
2017 Does not provide services to public 32 38 14 10 5 1 0 70 15 401

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 41 4 3 0 0 0 93 3 59
2020 Does not provide services to public 59 32 6 2 0 0 0 92 2 462
2019 Provides services to public 61 30 7 1 0 0 0 91 1 71
2019 Does not provide services to public 56 34 8 2 0 0 0 90 2 440
2018 Provides services to public 42 53 4 0 0 0 0 96 0 46
2018 Does not provide services to public 52 38 6 2 1 0 0 90 3 432
2017 Provides services to public 59 30 8 0 2 0 0 90 2 58
2017 Does not provide services to public 50 39 9 2 1 0 0 88 3 402
2014 Provides services to public 68 22 6 2 2 0 0 90 4 48
2014 Does not provide services to public 57 31 9 2 1 0 0 88 3 402

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 43 7 5 0 0 0 88 5 60
2020 Does not provide services to public 43 37 12 5 2 0 0 81 7 466
2019 Provides services to public 39 43 11 4 3 0 0 82 7 71
2019 Does not provide services to public 33 44 11 9 3 0 0 77 12 439
2018 Provides services to public 25 49 15 7 4 0 0 74 11 46
2018 Does not provide services to public 33 42 16 7 3 0 0 74 10 432
2017 Provides services to public 25 51 11 13 0 0 0 76 13 57
2017 Does not provide services to public 32 44 12 7 5 0 1 76 11 402
2014 Provides services to public 27 34 25 12 2 0 0 61 14 48
2014 Does not provide services to public 25 47 13 9 6 0 0 72 15 402

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 41 7 8 2 0 0 83 10 60
2020 Does not provide services to public 45 35 10 7 3 0 0 80 10 465
2019 Provides services to public 51 34 8 3 4 0 0 84 7 71
2019 Does not provide services to public 34 36 15 11 4 0 0 70 16 440
2018 Provides services to public 28 50 14 5 0 0 2 80 5 46
2018 Does not provide services to public 35 38 13 9 4 0 0 73 13 431
2017 Provides services to public 34 42 10 11 3 0 0 75 15 58
2017 Does not provide services to public 38 34 12 11 5 0 0 73 16 402
2014 Provides services to public 39 28 17 14 2 0 0 67 16 48
2014 Does not provide services to public 29 43 13 9 5 0 0 72 15 402

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 53 5 7 0 0 0 89 7 60
2020 Does not provide services to public 38 43 11 5 1 0 1 82 7 462
2019 Provides services to public 39 40 12 9 1 0 0 79 10 70
2019 Does not provide services to public 30 44 13 9 3 1 0 74 12 432
2018 Provides services to public 18 56 14 5 6 0 0 74 11 46
2018 Does not provide services to public 31 41 15 10 2 1 0 73 12 432
2017 Provides services to public 26 48 10 14 2 0 0 74 16 58
2017 Does not provide services to public 34 38 13 9 4 1 0 73 14 401
2014 Provides services to public 34 30 18 14 4 0 0 64 18 48
2014 Does not provide services to public 29 43 16 9 3 0 0 72 12 402

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 43 2 2 0 0 0 96 2 60
2020 Does not provide services to public 52 37 7 3 0 0 0 90 4 467
2019 Provides services to public 53 35 6 4 2 0 0 88 6 71
2019 Does not provide services to public 47 41 8 2 1 0 0 88 3 438
2018 Provides services to public 36 45 10 9 0 0 0 81 9 45
2018 Does not provide services to public 47 40 9 4 1 0 0 87 4 434
2017 Provides services to public 48 36 7 5 3 2 0 85 8 58
2017 Does not provide services to public 44 41 10 3 1 0 0 85 5 402
2014 Provides services to public 48 35 12 2 2 0 0 84 4 48
2014 Does not provide services to public 45 36 12 5 2 0 0 81 7 402

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 39 16 14 5 0 0 65 19 59
2020 Does not provide services to public 27 29 19 15 9 0 0 57 24 466
2019 Provides services to public 35 33 14 10 8 0 0 68 18 71
2019 Does not provide services to public 28 37 15 13 7 0 0 65 20 440
2018 Provides services to public 36 31 10 16 6 0 0 68 22 46
2018 Does not provide services to public 27 34 21 11 6 1 0 62 17 434
2017 Provides services to public 33 36 12 13 5 2 0 70 18 58
2017 Does not provide services to public 29 36 16 13 6 0 0 64 20 401
2014 Provides services to public 29 45 16 6 4 0 0 74 10 48
2014 Does not provide services to public 26 40 19 10 5 0 0 66 15 402

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 24 42 17 10 0 0 27 31 59
2020 Does not provide services to public 7 21 40 24 6 1 1 31 28 467
2019 Provides services to public 7 27 33 22 3 4 5 28 37 69
2019 Does not provide services to public 6 27 41 18 6 1 1 24 34 441
2018 Provides services to public 12 22 33 20 3 4 5 26 38 46
2018 Does not provide services to public 9 31 39 14 5 1 1 19 41 435
2017 Provides services to public 5 20 53 18 5 0 0 23 25 57
2017 Does not provide services to public 11 27 39 15 5 0 2 20 39 399
2014 Provides services to public 21 27 34 13 2 0 2 15 50 48
2014 Does not provide services to public 11 35 34 14 6 0 1 20 46 401

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 0 14 24 44 17 0 1 62 14 59
2020 Does not provide services to public 3 12 27 36 18 3 1 56 16 464
2019 Provides services to public 8 14 36 23 13 3 3 38 23 71
2019 Does not provide services to public 2 17 31 28 17 2 1 47 20 437
2018 Provides services to public 10 18 35 18 10 2 8 31 31 46
2018 Does not provide services to public 6 17 34 26 12 3 3 40 24 432
2017 Provides services to public 5 15 43 25 12 0 0 37 20 57
2017 Does not provide services to public 8 20 33 20 13 3 4 35 30 398
2014 Provides services to public 24 25 29 13 2 0 7 16 53 47
2014 Does not provide services to public 15 24 33 16 8 2 3 25 40 402

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 34 23 18 7 0 2 25 52 59
2020 Does not provide services to public 20 27 29 13 7 3 1 21 49 465
2019 Provides services to public 26 23 31 12 1 0 7 15 52 71
2019 Does not provide services to public 24 30 26 10 7 1 2 17 56 440
2018 Provides services to public 27 23 30 11 2 4 4 14 54 46
2018 Does not provide services to public 23 34 25 11 3 2 3 14 59 434
2017 Provides services to public 20 37 25 10 5 4 0 15 59 58
2017 Does not provide services to public 24 32 26 8 6 1 3 14 59 401
2014 Provides services to public 39 22 19 13 2 0 4 16 65 48
2014 Does not provide services to public 32 28 25 9 4 1 2 13 62 402

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 1 27 33 26 12 0 1 39 28 59
2020 Does not provide services to public 7 23 35 21 13 0 1 35 30 463
2019 Provides services to public 3 19 31 32 14 0 1 47 22 70
2019 Does not provide services to public 6 24 38 21 9 1 1 31 30 437
2018 Provides services to public 6 20 25 41 4 0 4 47 27 46
2018 Does not provide services to public 9 27 34 23 5 1 2 29 37 431
2017 Provides services to public 3 18 32 33 13 2 0 46 21 58
2017 Does not provide services to public 10 24 33 19 11 0 3 31 34 400
2014 Provides services to public 6 27 34 22 9 2 0 32 33 47
2014 Does not provide services to public 9 24 39 19 6 1 2 26 34 402

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 13 24 23 25 12 0 3 38 38 59
2020 Does not provide services to public 15 26 26 18 11 2 2 30 43 465
2019 Provides services to public 17 21 26 23 10 1 1 35 39 71
2019 Does not provide services to public 15 28 28 17 9 2 2 27 44 439
2018 Provides services to public 29 27 18 25 2 0 0 27 56 46
2018 Does not provide services to public 15 30 28 14 7 2 3 22 48 433
2017 Provides services to public 18 23 32 18 10 0 0 28 40 58
2017 Does not provide services to public 15 31 23 15 10 1 5 26 49 399
2014 Provides services to public 32 28 23 10 4 0 2 15 61 48
2014 Does not provide services to public 19 34 27 10 5 1 4 16 56 401

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 2 19 23 40 10 3 1 53 22 59
2020 Does not provide services to public 5 15 30 24 19 4 3 46 21 464
2019 Provides services to public 12 14 29 28 11 1 5 41 28 71
2019 Does not provide services to public 6 15 29 28 18 2 3 48 21 437
2018 Provides services to public 9 17 29 34 4 2 4 41 28 45
2018 Does not provide services to public 8 12 32 28 12 4 5 44 22 430
2017 Provides services to public 5 31 21 28 8 3 3 39 39 58
2017 Does not provide services to public 5 13 27 26 20 2 7 51 19 400
2014 Provides services to public 8 14 27 25 10 8 8 42 26 48
2014 Does not provide services to public 4 12 27 31 19 1 7 54 18 401

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 24 35 21 9 0 0 30 35 60
2020 Does not provide services to public 12 24 34 16 9 4 2 26 38 464
2019 Provides services to public 11 23 37 16 6 0 7 23 37 71
2019 Does not provide services to public 14 23 39 14 8 1 2 22 37 439
2018 Provides services to public 17 35 28 8 5 6 2 13 56 46
2018 Does not provide services to public 13 30 34 15 4 2 2 21 44 435
2017 Provides services to public 12 24 36 16 8 2 2 25 38 58
2017 Does not provide services to public 15 25 38 12 6 1 3 19 41 401
2014 Provides services to public 25 27 30 7 6 0 6 13 54 48
2014 Does not provide services to public 15 27 36 12 6 1 3 19 43 401

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 2 10 42 32 14 0 0 46 11 59
2020 Does not provide services to public 2 12 34 37 13 1 1 51 14 467
2019 Provides services to public 3 15 34 28 15 0 5 45 19 71
2019 Does not provide services to public 3 13 33 29 18 1 2 49 17 440
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 36 19 5 4 3 6 70 10 60
2020 Does not provide services to public 29 32 15 6 4 8 6 71 12 467
2019 Provides services to public 26 37 16 7 3 7 4 71 11 71
2019 Does not provide services to public 31 33 13 7 5 6 4 72 13 441
2018 Provides services to public 19 39 17 10 2 8 6 67 14 46
2018 Does not provide services to public 25 40 15 10 3 5 2 71 14 432
2017 Provides services to public 13 39 12 13 5 11 6 64 22 58
2017 Does not provide services to public 29 35 13 7 6 4 6 71 14 402
2014 Provides services to public 29 32 14 10 11 2 2 64 21 48
2014 Does not provide services to public 29 33 16 8 6 4 5 67 15 402

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 30 6 5 5 1 0 84 10 60
2020 Does not provide services to public 55 32 6 3 2 1 0 89 5 464
2019 Provides services to public 51 26 11 10 1 0 0 78 11 71
2019 Does not provide services to public 51 32 8 5 3 1 0 84 8 439
2018 Provides services to public 43 34 15 4 4 0 0 77 8 46
2018 Does not provide services to public 47 36 7 6 3 1 0 83 9 434
2017 Provides services to public 33 40 17 6 3 0 2 73 10 58
2017 Does not provide services to public 48 35 8 4 3 1 1 84 7 402
2014 Provides services to public 48 27 8 6 9 2 0 77 15 48
2014 Does not provide services to public 46 33 10 7 3 1 0 80 10 402

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 63 21 7 5 2 1 0 86 7 60
2020 Does not provide services to public 63 28 5 3 1 0 0 91 4 460
2019 Provides services to public 59 30 2 6 1 0 2 90 7 71
2019 Does not provide services to public 53 37 5 3 2 0 0 90 5 441
2018 Provides services to public 48 42 8 2 0 0 0 90 2 46
2018 Does not provide services to public 50 38 7 4 1 0 0 88 6 434
2017 Provides services to public 44 38 13 5 0 0 0 82 5 58
2017 Does not provide services to public 51 37 7 4 1 0 0 88 5 402
2014 Provides services to public 43 39 12 4 2 0 0 81 7 48
2014 Does not provide services to public 48 40 8 3 1 0 0 88 4 402

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 48 3 4 0 0 2 93 4 60
2020 Does not provide services to public 52 35 8 2 1 1 0 88 3 462
2019 Provides services to public 57 24 13 4 1 0 0 81 6 71
2019 Does not provide services to public 43 41 10 3 2 1 0 84 5 439
2018 Provides services to public 38 47 10 3 2 0 0 85 5 46
2018 Does not provide services to public 42 42 10 4 1 1 0 85 5 434

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 29 7 5 2 7 2 85 7 60
2020 Does not provide services to public 56 23 7 3 3 4 3 86 6 467
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 31 10 4 4 0 3 82 7 60
2020 Does not provide services to public 57 29 8 2 1 1 2 89 3 467
2019 Provides services to public 54 28 10 4 2 1 1 83 6 71
2019 Does not provide services to public 54 27 10 3 2 1 3 85 5 440

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 33 12 5 2 0 0 81 7 60
2020 Does not provide services to public 52 30 9 5 3 1 0 83 8 465
2019 Provides services to public 48 34 9 9 0 0 0 82 9 71
2019 Does not provide services to public 45 33 11 7 3 1 1 79 10 440
2018 Provides services to public 28 53 9 9 2 0 0 81 11 44
2018 Does not provide services to public 43 36 11 6 3 0 1 80 9 433
2017 Provides services to public 30 43 20 5 2 2 0 73 6 58
2017 Does not provide services to public 41 39 11 6 3 1 0 81 8 401
2014 Provides services to public 40 33 16 5 4 0 0 74 10 48
2014 Does not provide services to public 35 43 10 8 3 1 0 79 11 402

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 25 16 4 4 2 0 76 7 60
2020 Does not provide services to public 53 26 12 4 2 1 1 81 7 465

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 27 8 6 2 2 0 84 8 60
2020 Does not provide services to public 55 28 10 4 1 1 1 84 6 467
2019 Provides services to public 51 40 6 3 0 0 0 90 3 71
2019 Does not provide services to public 48 32 11 7 2 0 0 80 9 438
2018 Provides services to public 35 47 7 6 6 0 0 82 11 44
2018 Does not provide services to public 49 33 12 5 1 0 1 82 6 431
2017 Provides services to public 34 46 12 6 2 0 0 80 8 58
2017 Does not provide services to public 46 39 7 4 2 1 1 87 6 402
2014 Provides services to public 40 27 15 12 6 0 0 67 18 48
2014 Does not provide services to public 40 41 10 5 3 1 0 82 8 401

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 37 63 60
2020 Does not provide services to public 49 51 467

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 28 4 4 0 3 5 92 4 60
2020 Does not provide services to public 68 18 4 1 0 5 4 94 2 467

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 24 12 3 0 0 0 85 3 60
2020 Does not provide services to public 62 25 6 5 2 0 0 87 7 466
2019 Provides services to public 49 35 10 4 1 0 0 84 5 71
2019 Does not provide services to public 57 29 8 3 2 0 0 86 6 437
2018 Provides services to public 39 44 14 2 2 0 0 82 4 44
2018 Does not provide services to public 54 28 11 4 3 1 0 82 7 433
2017 Provides services to public 38 38 13 6 5 0 0 76 10 58
2017 Does not provide services to public 54 28 9 4 3 0 1 83 7 402
2014 Provides services to public 49 27 16 6 2 0 0 76 8 48
2014 Does not provide services to public 46 34 11 6 3 0 0 81 8 402
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 56 5 3 0 2 2 91 3 60
2020 Does not provide services to public 38 37 12 4 2 6 0 80 7 467
2019 Provides services to public 24 40 17 5 3 11 0 72 9 71
2019 Does not provide services to public 28 35 20 8 3 6 0 67 12 437
2018 Provides services to public 27 24 27 11 11 0 0 51 22 46
2018 Does not provide services to public 27 36 19 11 2 6 0 66 14 437
2017 Provides services to public 28 31 20 7 6 9 0 64 14 58
2017 Does not provide services to public 23 35 19 11 5 6 0 63 17 402
2014 Provides services to public 22 32 24 14 4 4 0 56 19 48
2014 Does not provide services to public 24 42 17 7 4 6 0 70 11 402

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 52 6 6 0 0 0 88 6 60
2020 Does not provide services to public 35 37 15 7 3 2 0 74 11 464
2019 Provides services to public 25 41 18 6 5 4 0 70 11 71
2019 Does not provide services to public 26 35 19 15 4 2 0 62 19 436
2018 Provides services to public 19 26 23 20 11 0 0 45 31 46
2018 Does not provide services to public 23 34 23 14 5 1 0 57 20 435
2017 Provides services to public 21 23 33 10 11 2 0 45 22 58
2017 Does not provide services to public 19 34 23 14 8 4 0 54 22 402
2014 Provides services to public 11 39 24 13 7 6 0 54 21 48
2014 Does not provide services to public 19 42 21 12 4 3 0 62 16 402

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 53 14 7 1 3 0 78 8 60
2020 Does not provide services to public 24 38 19 11 3 5 0 66 15 467
2019 Provides services to public 21 36 21 9 7 7 0 61 17 71
2019 Does not provide services to public 17 34 20 17 7 6 0 54 25 437
2018 Provides services to public 12 30 22 22 11 2 0 43 34 45
2018 Does not provide services to public 17 31 25 15 6 5 0 51 23 431
2017 Provides services to public 12 25 33 15 8 7 0 39 25 58
2017 Does not provide services to public 10 31 29 15 9 6 1 44 25 402
2014 Provides services to public 6 34 36 16 4 4 0 42 21 48
2014 Does not provide services to public 13 36 25 15 5 6 0 52 21 402

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 41 17 9 7 0 0 66 16 60
2020 Does not provide services to public 24 42 18 11 3 2 0 67 14 465
2019 Provides services to public 18 45 23 12 0 1 0 64 12 71
2019 Does not provide services to public 17 35 22 16 7 3 0 54 23 437
2018 Provides services to public 12 29 36 10 11 2 0 42 21 46
2018 Does not provide services to public 17 37 24 16 3 3 0 56 19 437
2017 Provides services to public 12 49 24 11 3 2 0 61 15 57
2017 Does not provide services to public 16 42 18 13 7 4 0 60 21 401
2014 Provides services to public 13 24 41 13 4 4 0 39 18 48
2014 Does not provide services to public 18 40 22 13 5 2 0 59 18 402

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 26 4 1 0 0 0 95 1 60
2020 Does not provide services to public 65 27 5 2 0 1 0 93 2 467
2019 Provides services to public 65 19 3 1 1 8 2 93 3 70
2019 Does not provide services to public 65 24 7 0 1 2 0 91 1 441
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 56 6 1 3 3 0 89 5 60
2020 Does not provide services to public 32 50 9 7 2 1 0 82 9 467
2019 Provides services to public 34 43 15 7 1 0 0 77 8 71
2019 Does not provide services to public 29 47 13 8 3 0 0 76 11 441
2018 Provides services to public 16 39 21 17 5 2 0 56 23 46
2018 Does not provide services to public 22 43 19 10 5 1 0 65 16 433
2017 Provides services to public 18 55 8 12 5 2 0 75 17 58
2017 Does not provide services to public 22 41 16 12 7 1 0 64 19 400
2014 Provides services to public 17 41 26 12 0 4 0 60 13 48
2014 Does not provide services to public 26 45 16 9 4 0 1 71 13 402

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 40 18 11 2 0 1 68 13 60
2020 Does not provide services to public 19 44 21 10 4 2 0 64 14 464
2019 Provides services to public 19 41 22 11 4 3 0 61 16 71
2019 Does not provide services to public 16 36 25 18 3 3 0 53 21 438

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 53 10 2 0 3 0 88 2 60
2020 Does not provide services to public 33 37 13 9 4 1 2 73 14 464
2019 Provides services to public 22 49 12 5 5 3 3 76 11 71
2019 Does not provide services to public 28 41 14 9 4 2 2 72 13 440
2018 Provides services to public 18 65 10 5 2 0 0 83 7 46
2018 Does not provide services to public 31 40 14 9 3 2 1 73 12 435
2017 Provides services to public 32 51 12 5 0 0 0 83 5 58
2017 Does not provide services to public 33 41 13 8 3 2 0 76 11 401
2014 Provides services to public 32 44 12 7 4 0 0 76 12 48
2014 Does not provide services to public 39 44 9 5 2 1 0 84 7 402

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 39 8 7 0 1 0 85 7 59
2020 Does not provide services to public 34 44 14 5 2 1 0 79 7 465
2019 Provides services to public 34 42 18 2 3 2 0 77 5 71
2019 Does not provide services to public 33 37 20 6 2 2 0 71 8 439
2018 Provides services to public 27 42 21 5 4 0 0 70 10 45
2018 Does not provide services to public 29 44 19 5 2 0 0 74 7 433

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 27 14 12 12 11 3 57 27 60
2020 Does not provide services to public 21 27 19 13 7 10 3 55 22 464
2019 Provides services to public 12 23 19 13 9 15 9 47 29 71
2019 Does not provide services to public 19 26 20 12 11 8 3 51 27 441
2018 Provides services to public 7 35 32 9 6 10 2 47 16 46
2018 Does not provide services to public 15 25 22 15 9 11 2 47 28 435
2017 Provides services to public 8 26 22 16 3 19 5 46 26 58
2017 Does not provide services to public 17 23 18 16 12 9 4 46 33 400
2014 Provides services to public 19 21 15 16 12 14 2 49 33 48
2014 Does not provide services to public 15 28 19 15 11 9 2 48 30 402

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 37 21 9 2 2 1 66 11 60
2020 Does not provide services to public 25 41 15 11 5 3 0 68 16 463
2019 Provides services to public 23 35 21 7 9 4 0 61 17 71
2019 Does not provide services to public 21 35 19 16 8 1 0 57 25 440
2018 Provides services to public 18 45 18 9 9 2 0 64 18 46
2018 Does not provide services to public 21 40 19 13 5 2 0 62 18 433
2017 Provides services to public 34 33 17 3 10 2 1 70 13 58
2017 Does not provide services to public 26 41 14 10 6 2 1 69 17 400
2014 Provides services to public 23 28 28 10 8 2 0 53 18 48
2014 Does not provide services to public 24 40 16 10 7 2 1 66 17 402

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 15 38 17 21 7 2 1 54 29 59
2020 Does not provide services to public 15 25 16 18 16 3 7 45 37 465
2019 Provides services to public 10 36 10 17 14 6 6 53 35 71
2019 Does not provide services to public 11 26 18 20 20 1 3 39 42 440
2018 Provides services to public 10 25 25 16 24 0 0 35 39 46
2018 Does not provide services to public 12 22 20 24 17 3 2 35 43 430
2017 Provides services to public 18 17 19 22 18 2 6 37 43 58
2017 Does not provide services to public 11 19 17 24 21 2 5 33 49 400
2014 Provides services to public 13 8 22 14 41 0 2 22 56 48
2014 Does not provide services to public 7 20 16 26 25 2 4 28 54 402

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 32 18 2 0 0 3 80 2 60
2020 Does not provide services to public 51 24 13 5 3 0 3 78 8 466
2019 Provides services to public 53 23 11 0 4 2 7 84 5 71
2019 Does not provide services to public 54 22 13 5 2 1 4 79 7 440

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 21 14 5 2 0 5 78 7 60
2020 Does not provide services to public 56 22 11 5 3 0 3 80 8 466
2019 Provides services to public 50 29 6 7 2 1 5 84 9 71
2019 Does not provide services to public 51 21 13 6 2 2 4 77 9 441

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 85 3 3 4 0 0 5 93 4 60
2020 Does not provide services to public 73 10 5 3 4 2 3 88 7 465
2019 Provides services to public 77 5 6 3 1 2 6 89 5 70
2019 Does not provide services to public 72 9 7 2 3 2 4 87 5 438

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 85 7 2 0 0 0 7 98 0 60
2020 Does not provide services to public 77 11 3 0 1 1 8 96 1 463
2019 Provides services to public 85 6 0 0 0 2 7 100 0 70
2019 Does not provide services to public 83 3 1 0 1 1 10 97 1 437

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 62 5 5 2 2 0 88 7 60
2020 Does not provide services to public 27 47 16 6 2 2 0 76 8 465
2019 Provides services to public 25 48 16 7 3 1 0 74 10 71
2019 Does not provide services to public 18 43 24 11 2 2 0 62 13 441
2018 Provides services to public 9 47 30 11 3 0 0 56 15 46
2018 Does not provide services to public 19 39 25 9 3 4 0 60 13 434
2017 Provides services to public 20 45 20 8 2 5 0 69 11 58
2017 Does not provide services to public 18 41 22 9 6 3 1 61 16 401

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 36 42 19 3 0 0 0 78 3 57
2020 Does not provide services to public 41 42 10 5 2 1 0 84 7 465
2019 Provides services to public 41 49 6 4 0 0 0 90 4 71
2019 Does not provide services to public 37 42 13 6 2 0 0 79 8 438
2018 Provides services to public 32 51 9 0 0 8 0 90 0 45
2018 Does not provide services to public 41 44 8 3 3 1 0 86 6 435
2017 Provides services to public 30 51 16 2 0 2 0 82 2 58
2017 Does not provide services to public 42 40 12 3 3 1 0 83 5 402
2014 Provides services to public 45 39 12 2 2 0 0 84 4 48
2014 Does not provide services to public 42 40 9 4 2 2 0 84 6 402

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 36 8 2 0 3 0 90 2 59
2020 Does not provide services to public 42 40 8 4 2 4 0 86 6 465
2019 Provides services to public 55 34 4 1 0 5 0 94 2 70
2019 Does not provide services to public 46 40 9 4 2 1 0 86 5 439
2018 Provides services to public 41 43 12 0 0 4 0 88 0 45
2018 Does not provide services to public 43 42 10 2 2 1 0 86 4 433
2017 Provides services to public 30 54 11 2 0 2 2 86 2 58
2017 Does not provide services to public 43 41 8 2 2 3 0 87 4 401
2014 Provides services to public 42 33 18 0 2 4 0 79 2 48
2014 Does not provide services to public 44 38 12 3 1 3 0 84 4 402

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 39 37 14 3 0 7 0 82 3 60
2020 Does not provide services to public 37 34 12 5 2 8 0 78 8 466

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 39 3 3 4 4 3 89 7 60
2020 Does not provide services to public 46 35 7 4 3 3 3 85 8 466

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 33 1 3 0 0 0 95 3 60
2020 Does not provide services to public 60 31 6 1 2 0 0 91 3 466
2019 Provides services to public 57 33 10 0 0 0 0 90 0 71
2019 Does not provide services to public 54 33 8 3 1 0 0 87 5 440
2018 Provides services to public 40 40 13 7 0 0 0 80 7 45
2018 Does not provide services to public 49 43 5 2 1 0 0 92 3 434
2017 Provides services to public 49 40 3 3 5 0 0 89 8 58
2017 Does not provide services to public 48 39 9 3 2 0 0 87 5 402
2014 Provides services to public 45 34 14 6 2 0 0 78 8 48
2014 Does not provide services to public 51 37 7 2 2 0 0 88 5 400

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 35 5 2 0 0 0 93 2 60
2020 Does not provide services to public 55 29 11 4 1 0 0 84 5 465
2019 Provides services to public 52 27 13 7 2 0 0 79 9 71
2019 Does not provide services to public 47 32 15 5 1 0 0 79 6 439
2018 Provides services to public 32 39 14 5 9 0 0 71 14 45
2018 Does not provide services to public 40 36 16 7 1 0 0 76 8 432
2017 Provides services to public 31 39 15 6 8 1 0 70 15 58
2017 Does not provide services to public 41 32 18 6 3 0 0 73 9 401
2014 Provides services to public 32 40 16 8 4 0 0 72 12 48
2014 Does not provide services to public 38 38 14 7 4 0 0 75 10 402

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 39 4 5 0 0 0 92 5 60
2020 Does not provide services to public 51 35 8 4 2 0 0 86 6 463
2019 Provides services to public 51 31 10 6 3 0 0 81 9 71
2019 Does not provide services to public 43 35 14 6 2 0 0 78 8 439
2018 Provides services to public 28 43 17 8 4 0 0 71 13 45
2018 Does not provide services to public 39 38 15 6 3 0 0 77 8 433
2017 Provides services to public 33 36 17 6 7 2 0 70 13 58
2017 Does not provide services to public 36 38 17 7 3 0 0 73 10 402
2014 Provides services to public 30 39 22 8 2 0 0 69 9 48
2014 Does not provide services to public 34 41 13 8 3 0 0 76 11 402

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 29 14 0 0 0 0 86 0 60
2020 Does not provide services to public 53 23 14 5 2 2 0 78 7 466
2019 Provides services to public 45 27 12 4 3 7 2 79 8 71
2019 Does not provide services to public 45 28 14 8 2 2 0 75 11 440
2018 Provides services to public 30 28 27 4 9 2 0 59 13 45
2018 Does not provide services to public 44 24 18 8 3 2 0 70 12 435
2017 Provides services to public 43 26 6 4 14 1 6 74 20 58
2017 Does not provide services to public 40 27 18 7 4 2 1 70 11 402
2014 Provides services to public 35 29 16 10 4 6 0 68 15 48
2014 Does not provide services to public 41 29 14 9 3 3 0 73 13 402
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 23 47 30 60
2020 Does not provide services to public 25 41 34 467
2019 Provides services to public 24 45 31 71
2019 Does not provide services to public 24 43 33 440
2018 Provides services to public 20 46 34 46
2018 Does not provide services to public 22 48 30 436
2017 Provides services to public 12 59 29 58
2017 Does not provide services to public 25 47 28 399
2014 Provides services to public 10 50 41 48
2014 Does not provide services to public 18 48 35 402

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 28 38 15 8 12 0 14
2020 Does not provide services to public 13 40 26 3 14 4 113
2019 Provides services to public 29 16 11 6 25 14 16
2019 Does not provide services to public 14 35 22 4 21 3 105
2018 Provides services to public 36 26 27 0 0 11 10
2018 Does not provide services to public 16 34 35 7 5 2 98
2017 Does not provide services to public 15 29 32 12 8 4 94
2014 Does not provide services to public 16 31 32 15 9999 6 69
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 46
2018 Does not provide services to public 12 88 436

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 21 10 17 3 4 35 10 56 13 59
2020 Does not provide services to public 18 16 15 6 4 33 7 57 18 467
2019 Provides services to public 8 17 17 8 1 30 19 49 19 71
2019 Does not provide services to public 16 16 16 9 4 31 9 52 21 440
2018 Provides services to public 12 19 21 4 2 39 4 53 10 45
2018 Does not provide services to public 15 16 20 6 5 34 4 51 17 434
2017 Provides services to public 11 22 13 7 2 35 10 60 16 58
2017 Does not provide services to public 14 16 13 6 6 36 10 55 22 401
2014 Provides services to public 18 12 20 11 6 29 4 44 26 48
2014 Does not provide services to public 15 19 16 8 4 31 6 54 20 401

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 37 14 0 2 9 0 82 2 60
2020 Does not provide services to public 37 32 12 6 3 9 1 77 9 466
2019 Provides services to public 34 29 21 1 3 9 3 72 5 71
2019 Does not provide services to public 32 36 17 6 2 7 1 74 8 440
2018 Provides services to public 25 47 11 7 0 10 0 80 8 46
2018 Does not provide services to public 31 36 15 7 2 8 1 74 10 433
2017 Provides services to public 27 42 15 5 0 10 2 77 6 58
2017 Does not provide services to public 28 39 15 6 3 9 0 74 9 401
2014 Provides services to public 31 35 15 8 2 8 0 73 10 48
2014 Does not provide services to public 34 41 12 4 3 5 0 79 8 401
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 16 17 0 2 30 10 67 3 58
2020 Does not provide services to public 21 17 13 3 3 37 6 66 10 466
2019 Provides services to public 11 20 17 3 0 31 18 61 6 71
2019 Does not provide services to public 17 16 16 3 3 37 7 59 12 438
2018 Provides services to public 21 12 11 4 0 48 4 69 8 46
2018 Does not provide services to public 16 17 17 2 2 40 4 60 8 437
2017 Provides services to public 18 17 12 0 2 44 6 71 4 57
2017 Does not provide services to public 15 14 17 3 2 40 8 57 10 402
2014 Provides services to public 14 15 20 2 2 37 10 54 8 48
2014 Does not provide services to public 15 16 14 2 2 44 7 64 8 401

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 39 8 0 2 13 0 89 2 59
2020 Does not provide services to public 39 33 12 4 2 9 1 80 7 465
2019 Provides services to public 30 36 15 1 1 12 3 78 3 71
2019 Does not provide services to public 35 36 13 3 2 11 0 80 6 440
2018 Provides services to public 27 38 21 4 0 10 0 72 5 46
2018 Does not provide services to public 32 36 16 3 2 10 1 77 6 435
2017 Provides services to public 32 40 15 0 2 11 0 81 2 58
2017 Does not provide services to public 34 36 13 2 2 12 2 80 5 401
2014 Provides services to public 28 34 14 2 0 20 2 80 2 48
2014 Does not provide services to public 30 35 14 3 1 15 2 78 5 401
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 29 13 9 3 0 0 75 12 60
2020 Does not provide services to public 45 27 14 8 5 0 2 72 13 466

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 34 11 5 3 0 2 81 8 59
2020 Does not provide services to public 55 27 9 5 2 0 1 83 7 460
2019 Provides services to public 48 24 13 7 7 0 1 73 14 71
2019 Does not provide services to public 47 27 12 6 5 0 2 76 12 438
2018 Provides services to public 33 21 22 7 13 2 2 56 21 46
2018 Does not provide services to public 44 30 13 6 4 0 2 76 10 436
2017 Provides services to public 37 32 16 8 5 0 1 70 13 58
2017 Does not provide services to public 48 24 12 7 4 1 3 75 12 399

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 22 33 13 19 0 2 33 33 60
2020 Does not provide services to public 14 21 27 21 18 0 0 34 39 466
2019 Provides services to public 21 30 13 16 18 0 1 52 34 71
2019 Does not provide services to public 16 22 30 20 11 0 1 38 32 439
2018 Provides services to public 23 30 20 9 17 0 0 53 27 46
2018 Does not provide services to public 10 26 32 17 14 0 1 36 31 435
2017 Provides services to public 7 25 30 15 22 0 2 32 38 58
2017 Does not provide services to public 12 25 26 21 14 0 2 39 35 400

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 26 33 13 7 0 2 46 20 59
2020 Does not provide services to public 22 25 27 15 10 0 1 47 25 467
2019 Provides services to public 32 31 13 14 9 0 1 64 23 71
2019 Does not provide services to public 20 31 25 15 7 0 1 52 23 438
2018 Provides services to public 23 35 24 14 2 0 2 59 17 44
2018 Does not provide services to public 16 28 31 14 9 0 1 45 24 434
2017 Provides services to public 24 32 20 12 11 0 2 56 23 58
2017 Does not provide services to public 16 25 27 20 9 0 2 42 30 398

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 23 23 22 11 0 2 43 34 59
2020 Does not provide services to public 15 23 26 17 17 1 1 39 34 464
2019 Provides services to public 18 29 20 18 15 0 0 47 33 69
2019 Does not provide services to public 19 21 25 20 13 0 2 41 33 438
2018 Provides services to public 14 28 22 6 28 2 0 43 35 46
2018 Does not provide services to public 13 25 28 18 12 1 2 40 31 432
2017 Provides services to public 12 25 27 15 18 2 2 39 34 57
2017 Does not provide services to public 15 20 28 21 13 0 3 36 35 402

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 32 17 14 6 0 2 63 20 59
2020 Does not provide services to public 34 25 21 10 9 0 2 60 19 464
2019 Provides services to public 40 31 18 8 3 0 1 71 10 71
2019 Does not provide services to public 40 27 18 8 4 0 4 69 12 437
2018 Provides services to public 33 37 13 11 2 0 4 73 14 46
2018 Does not provide services to public 33 28 20 9 5 0 4 64 15 435
2017 Provides services to public 29 39 6 10 11 0 5 72 22 58
2017 Does not provide services to public 30 31 21 8 4 0 6 65 13 401

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 31 26 12 8 0 2 54 20 59
2020 Does not provide services to public 28 27 21 14 10 0 0 55 24 465
2019 Provides services to public 33 28 20 8 7 1 4 64 15 71
2019 Does not provide services to public 34 27 22 11 5 0 1 61 17 437
2018 Provides services to public 19 39 27 6 9 0 0 58 15 45
2018 Does not provide services to public 25 34 20 12 7 0 1 60 20 433
2017 Provides services to public 24 31 30 6 9 0 0 54 15 58
2017 Does not provide services to public 27 31 28 10 4 0 1 58 14 400

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 29 23 17 16 8 0 7 56 26 59
2020 Does not provide services to public 34 26 17 12 7 0 4 63 20 465

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 35 20 9 3 2 2 67 12 60
2020 Does not provide services to public 37 33 17 9 3 0 0 70 13 461
2019 Provides services to public 28 36 22 5 3 6 0 68 8 71
2019 Does not provide services to public 23 36 23 12 4 0 1 60 16 438
2018 Provides services to public 22 37 22 16 0 2 0 61 17 46
2018 Does not provide services to public 23 34 24 12 4 1 1 59 17 432
2017 Provides services to public 16 49 25 5 5 0 0 65 10 58
2017 Does not provide services to public 24 29 25 15 5 1 1 54 20 399

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 42 22 8 3 0 2 65 12 60
2020 Does not provide services to public 26 36 20 13 3 0 0 63 17 464
2019 Provides services to public 31 30 23 9 4 3 0 62 14 71
2019 Does not provide services to public 19 34 29 12 5 0 1 54 17 438
2018 Provides services to public 23 22 33 12 7 0 4 46 20 46
2018 Does not provide services to public 17 32 30 15 5 0 1 49 20 431
2017 Provides services to public 12 46 19 15 7 0 2 59 22 58
2017 Does not provide services to public 16 32 23 17 10 0 1 49 28 401

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 49 18 2 3 0 2 77 5 60
2020 Does not provide services to public 30 39 18 11 3 0 0 68 13 463
2019 Provides services to public 35 36 13 9 4 1 1 73 13 71
2019 Does not provide services to public 24 33 24 12 6 0 1 57 18 438
2018 Provides services to public 24 39 20 9 9 0 0 63 17 45
2018 Does not provide services to public 22 35 24 11 6 0 1 58 17 430
2017 Provides services to public 19 36 20 18 5 0 2 56 24 58
2017 Does not provide services to public 22 32 26 11 7 0 1 55 19 401

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 31 15 4 5 0 4 76 9 60
2020 Does not provide services to public 51 25 13 7 3 0 0 76 11 461
2019 Provides services to public 41 28 15 10 3 0 1 70 14 71
2019 Does not provide services to public 40 30 15 8 7 0 1 70 14 437

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 31 19 8 12 0 2 60 20 60
2020 Does not provide services to public 26 29 25 15 5 0 0 55 20 467

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 22 16 15 11 0 2 57 26 60
2020 Does not provide services to public 26 32 24 12 6 0 0 58 18 467
2019 Provides services to public 39 22 18 12 4 3 1 65 17 71
2019 Does not provide services to public 33 31 19 10 6 0 1 64 16 435
2018 Provides services to public 34 39 19 5 0 2 0 75 5 46
2018 Does not provide services to public 26 32 23 11 6 0 1 59 17 427
2017 Provides services to public 30 30 15 15 7 2 2 62 22 58
2017 Does not provide services to public 26 31 22 11 6 1 3 59 17 401

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 19 18 6 3 1 4 71 9 60
2020 Does not provide services to public 44 31 17 5 2 0 1 75 7 463
2019 Provides services to public 57 26 9 4 2 0 1 85 6 71
2019 Does not provide services to public 70 19 7 1 2 0 1 90 3 434
2018 Provides services to public 51 28 6 8 5 2 0 81 13 45
2018 Does not provide services to public 67 22 6 2 2 0 2 90 4 427
2017 Provides services to public 64 25 3 5 3 0 0 89 8 58
2017 Does not provide services to public 68 20 8 1 1 0 1 89 3 401

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 36 24 12 2 0 3 61 14 60
2020 Does not provide services to public 29 38 22 7 4 0 0 67 11 463

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 74 11 6 2 2 0 4 90 4 60
2020 Does not provide services to public 71 17 4 1 1 0 6 94 1 464
2019 Provides services to public 78 12 4 1 2 0 3 93 3 71
2019 Does not provide services to public 82 8 1 0 1 0 7 97 1 436
2018 Provides services to public 78 9 5 0 0 2 5 94 0 46
2018 Does not provide services to public 79 11 3 1 0 0 4 95 2 431

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 85 7 2 0 2 0 5 96 2 59
2020 Does not provide services to public 80 7 4 2 3 0 3 91 5 462
2019 Provides services to public 74 14 7 3 1 0 1 89 4 71
2019 Does not provide services to public 71 12 6 3 4 0 3 86 7 439
2018 Provides services to public 81 4 8 4 0 0 4 88 4 45
2018 Does not provide services to public 73 11 6 2 4 0 4 88 6 430
2017 Provides services to public 81 7 3 5 3 0 0 88 9 58
2017 Does not provide services to public 71 13 6 3 4 1 4 88 6 400

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 19 7 2 0 0 6 91 2 60
2020 Does not provide services to public 66 19 8 3 1 0 2 87 4 465
2019 Provides services to public 64 17 10 4 3 0 1 83 7 71
2019 Does not provide services to public 57 22 13 3 2 0 2 81 6 435
2018 Provides services to public 66 22 5 2 2 0 2 90 5 46
2018 Does not provide services to public 58 24 10 4 2 0 1 84 6 432
2017 Provides services to public 52 23 14 7 3 0 1 76 10 58
2017 Does not provide services to public 56 26 10 4 2 0 3 84 6 400

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 16 5 2 3 0 4 89 5 59
2020 Does not provide services to public 73 12 6 3 3 0 2 87 6 463
2019 Provides services to public 64 20 9 4 1 0 1 85 6 69
2019 Does not provide services to public 66 16 8 4 4 0 2 84 8 437
2018 Provides services to public 62 21 6 6 4 0 2 84 9 46
2018 Does not provide services to public 64 15 9 6 4 0 2 81 10 430
2017 Provides services to public 62 21 3 3 7 2 2 86 10 57
2017 Does not provide services to public 62 16 8 6 4 0 3 81 11 402

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 12 3 0 3 2 17 93 4 60
2020 Does not provide services to public 68 10 4 2 1 0 16 92 3 464
2019 Provides services to public 65 11 2 0 0 1 20 97 0 71
2019 Does not provide services to public 60 11 5 1 1 0 21 91 3 437
2018 Provides services to public 53 16 0 0 2 0 29 97 3 46
2018 Does not provide services to public 55 13 5 3 0 0 24 90 4 433
2017 Provides services to public 52 14 7 0 0 2 25 91 0 58
2017 Does not provide services to public 58 11 5 2 0 0 23 90 3 400

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 75 10 8 0 0 0 6 91 0 60
2020 Does not provide services to public 79 13 2 2 0 0 3 95 2 466
2019 Provides services to public 83 12 3 0 0 0 3 97 0 70
2019 Does not provide services to public 79 11 3 2 0 0 5 94 2 436
2018 Provides services to public 62 15 11 0 0 0 11 87 0 45
2018 Does not provide services to public 72 14 4 1 1 0 7 93 2 432
2017 Provides services to public 70 14 3 3 0 2 8 93 3 58
2017 Does not provide services to public 71 14 5 3 0 0 7 91 4 399

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 78 2 12 0 3 0 5 84 3 60
2020 Does not provide services to public 77 12 6 2 2 0 2 91 3 466
2019 Provides services to public 80 10 4 5 1 0 0 90 6 71
2019 Does not provide services to public 79 9 4 2 3 0 3 91 5 438
2018 Provides services to public 75 6 3 5 6 0 4 85 12 46
2018 Does not provide services to public 75 11 4 2 2 0 5 91 4 434
2017 Provides services to public 71 8 8 0 13 0 0 79 13 58
2017 Does not provide services to public 72 11 6 4 2 0 4 88 7 402

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 24 18 7 2 0 3 72 9 60
2020 Does not provide services to public 49 29 14 4 3 0 2 80 6 466
2019 Provides services to public 63 23 8 2 1 0 3 88 3 71
2019 Does not provide services to public 60 20 12 3 2 0 3 82 5 437
2018 Provides services to public 56 25 6 9 2 0 2 83 11 46
2018 Does not provide services to public 56 27 10 4 2 0 2 84 5 433
2017 Provides services to public 59 22 15 3 2 0 0 81 5 58
2017 Does not provide services to public 53 27 12 3 1 0 3 83 5 401

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 19 49 22 7 4 0 0 67 10 60
2020 Does not provide services to public 27 42 24 4 2 0 0 69 6 466

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 32 36 19 3 0 0 41 22 60
2020 Does not provide services to public 10 33 35 16 6 0 0 43 22 467
2019 Provides services to public 16 40 24 15 5 0 0 56 20 71
2019 Does not provide services to public 15 31 36 15 3 0 0 46 18 440
2018 Provides services to public 5 38 39 10 8 0 0 43 18 46
2018 Does not provide services to public 11 28 41 16 4 0 0 40 20 435
2017 Provides services to public 13 18 43 21 5 0 0 31 26 58
2017 Does not provide services to public 9 26 40 18 6 0 0 35 25 402

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 15 42 19 13 0 0 32 26 60
2020 Does not provide services to public 8 22 37 23 10 0 0 33 30 465
2019 Provides services to public 8 14 38 27 13 0 0 40 22 71
2019 Does not provide services to public 6 19 38 22 15 0 0 36 26 441
2018 Provides services to public 4 12 51 21 12 0 0 33 16 46
2018 Does not provide services to public 6 18 41 28 7 0 0 35 24 433
2017 Provides services to public 2 26 27 27 17 0 2 45 28 58
2017 Does not provide services to public 5 19 41 21 13 0 1 34 24 402

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 44 3 2 2 0 0 93 4 60
2020 Does not provide services to public 48 42 6 2 1 1 0 91 3 466
2019 Provides services to public 33 40 17 1 1 6 1 79 3 71
2019 Does not provide services to public 35 45 13 3 1 1 0 82 4 436
2018 Provides services to public 16 56 21 2 2 4 0 75 4 46
2018 Does not provide services to public 34 47 11 5 1 3 0 82 6 435
2017 Provides services to public 18 59 12 6 2 3 0 80 8 58
2017 Does not provide services to public 30 44 14 6 1 3 1 78 8 401

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 41 12 3 4 3 0 81 7 60
2020 Does not provide services to public 38 41 12 5 2 3 0 81 8 464

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 27 9 11 11 0 0 70 22 60
2020 Does not provide services to public 42 34 11 8 4 0 0 76 13 464

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 46 32 15 4 4 0 0 78 7 59
2020 Does not provide services to public 51 34 8 3 2 2 0 87 5 465

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 40 15 9 0 1 0 76 9 59
2020 Does not provide services to public 38 40 13 6 3 1 0 78 9 465
2019 Provides services to public 27 40 16 13 3 1 0 68 15 71
2019 Does not provide services to public 28 41 18 9 3 1 0 70 12 440
2018 Provides services to public 24 38 20 15 4 0 0 62 18 46
2018 Does not provide services to public 23 41 20 10 3 2 0 66 14 435
2017 Provides services to public 7 51 16 18 6 2 0 59 25 58
2017 Does not provide services to public 21 39 20 14 5 1 0 60 20 401

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 42 4 7 1 1 0 88 8 60
2020 Does not provide services to public 50 38 6 4 1 0 0 89 6 466

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 43 6 2 5 3 0 87 7 60
2020 Does not provide services to public 48 36 7 7 1 1 0 85 8 464

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 43 37 5 9 2 3 0 83 12 60
2020 Does not provide services to public 42 40 12 3 1 1 2 84 4 465

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 37 9 4 0 1 1 87 4 60
2020 Does not provide services to public 54 34 7 2 1 1 2 90 3 464

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 27 4 0 0 5 0 96 0 58
2020 Does not provide services to public 80 16 2 0 0 2 0 98 0 463

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 37 7 4 0 1 0 89 4 60
2020 Does not provide services to public 56 34 7 2 0 2 0 91 2 463

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 27 12 4 0 0 0 84 4 60
2020 Does not provide services to public 55 31 8 5 2 0 0 86 7 464

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 27 8 4 2 0 0 87 6 60
2020 Does not provide services to public 62 29 5 2 1 1 0 92 3 464

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 20 54 17 10 0 0 0 73 10 19
2020 Does not provide services to public 22 51 17 7 1 2 0 74 9 166
2019 Provides services to public 36 21 25 5 5 0 8 61 11 16
2019 Does not provide services to public 17 55 12 6 3 1 6 78 10 159

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 100 0 19
2020 Does not provide services to public 98 2 167

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 48 17 20 5 0 0 59 25 19
2020 Does not provide services to public 13 35 28 18 6 0 1 48 24 164
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 3 97 60
2020 Does not provide services to public 5 95 466

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 8 92 60
2020 Does not provide services to public 8 92 467
2019 Provides services to public 3 97 70
2019 Does not provide services to public 11 89 440
2017 Provides services to public 16 84 58
2017 Does not provide services to public 9 91 400
2014 Provides services to public 13 87 47
2014 Does not provide services to public 9 91 402

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 80 20 10
2017 Does not provide services to public 80 20 40
2014 Does not provide services to public 84 16 36

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 Does not provide services to public 72 16 3 9 0 0 0 87 9 32
2014 Does not provide services to public 67 17 13 3 0 0 0 84 3 30

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 38 9 2 0 3 0 89 2 60
2020 Does not provide services to public 47 35 7 4 1 1 5 87 5 464
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 25 60 15 0 70 30 60
2020 Does not provide services to public 15 60 22 3 79 21 467

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 94 6 15
2020 Does not provide services to public 63 37 77

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 20 0 32 6 0 0 62 38 15
2020 Does not provide services to public 25 32 13 16 8 0 5 61 26 76

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 15 6 6 27 0 20 51 41 15
2020 Does not provide services to public 16 18 10 11 16 1 29 49 38 76

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 12 5 8 3 2 27 77 16 60
2020 Does not provide services to public 57 13 6 4 2 3 15 86 7 466
2019 Provides services to public 59 15 7 5 3 1 10 84 9 71
2019 Does not provide services to public 61 9 9 4 5 1 10 79 11 435
2018 Provides services to public 66 12 5 6 6 2 4 82 12 46
2018 Does not provide services to public 63 9 6 5 4 1 12 82 11 435
Date modified: