2020 Public Service Employee Survey Results for Canadian Radio-television and TeleCommunications Commission by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	47	0	15	0	85	15	13
2020	Federal regulators	48	38	6	8	0	86	8	74
2020	Compliance, inspection and enforcement	44	46	0	3	7	90	10	30
2020	Communications or public affairs	57	32	0	10	0	90	10	30
2020	Legal services	34	58	0	8	0	92	8	24
2020	Administration and operations	60	36	0	4	0	96	4	50
2020	Human resources	53	42	0	5	0	95	5	21
2020	Financial management	38	62	0	0	0	100	0	13
2020	Information technology	69	31	0	0	0	100	0	23
2020	Policy	44	44	4	6	2	88	8	51
2020	None of the above	37	57	6	0	0	94	0	17

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	23	0	23	0	0	77	23	13
2020	Federal regulators	75	14	7	3	0	1	90	3	74
2020	Compliance, inspection and enforcement	67	30	0	3	0	0	97	3	30
2020	Communications or public affairs	67	30	0	3	0	0	97	3	29
2020	Legal services	71	21	4	4	0	0	92	4	24
2020	Administration and operations	73	18	5	2	0	2	93	2	51
2020	Human resources	62	33	5	0	0	0	95	0	21
2020	Financial management	69	31	0	0	0	0	100	0	13
2020	Information technology	87	13	0	0	0	0	100	0	23
2020	Policy	84	8	2	4	2	0	92	6	51
2020	None of the above	68	19	7	6	0	0	87	6	16
2017	Federal regulators	61	28	1	7	1	1	90	9	67
2017	Compliance, inspection and enforcement	62	19	4	12	4	0	81	15	26
2017	Communications or public affairs	56	26	7	7	3	0	82	11	26
2017	Legal services	84	16	0	0	0	0	100	0	13
2017	Administration and operations	65	25	6	2	2	0	90	4	49
2017	Human resources	70	24	6	0	0	0	94	0	14
2017	Financial management	75	16	8	0	0	0	92	0	12
2017	Information management	73	17	9	0	0	0	91	0	12
2017	Information technology	76	13	0	3	0	8	96	4	29
2017	Policy	64	20	11	4	0	0	85	4	41
2017	None of the above	88	0	6	6	0	0	88	6	16
2014	Client contact centre	68	24	0	7	0	0	93	7	15
2014	Federal regulators	74	14	7	5	0	0	88	5	87
2014	Compliance, inspection and enforcement	54	33	6	0	0	6	93	0	31
2014	Communications or public affairs	65	27	0	4	4	0	92	8	26
2014	Legal services	86	14	0	0	0	0	100	0	14
2014	Administration and operations	67	24	2	4	2	0	91	7	46
2014	Human resources	74	9	0	17	0	0	83	17	10
2014	Information management	65	23	6	6	0	0	89	6	15
2014	Information technology	69	21	5	5	0	0	89	5	19
2014	None of the above	72	16	4	4	0	4	92	4	25

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	45	9	0	8	0	83	8	13
2020	Federal regulators	41	40	10	9	0	0	81	9	74
2020	Compliance, inspection and enforcement	36	45	7	6	3	3	84	9	30
2020	Communications or public affairs	37	37	13	10	3	0	74	13	30
2020	Legal services	42	29	8	21	0	0	71	21	24
2020	Administration and operations	55	31	10	2	0	2	88	2	51
2020	Human resources	37	43	20	0	0	0	80	0	21
2020	Financial management	32	45	15	8	0	0	77	8	13
2020	Information technology	61	26	0	9	4	0	87	13	23
2020	Policy	42	38	10	10	0	0	80	10	50
2020	None of the above	43	46	6	0	5	0	89	5	17
2019	Client contact centre	38	39	23	0	0	0	77	0	13
2019	Federal regulators	51	40	3	5	1	0	91	7	79
2019	Compliance, inspection and enforcement	40	43	0	8	8	0	84	16	37
2019	Communications or public affairs	31	45	7	17	0	0	76	17	29
2019	Science and technology	55	45	0	0	0	0	100	0	11
2019	Legal services	75	20	0	5	0	0	95	5	20
2019	Administration and operations	51	39	7	0	2	0	90	2	41
2019	Human resources	29	57	5	9	0	0	86	9	21
2019	Financial management	31	47	8	14	0	0	78	14	13
2019	Information management	82	0	9	9	0	0	82	9	11
2019	Information technology	62	26	6	3	3	0	88	6	31
2019	Policy	50	30	3	17	0	0	81	17	36
2019	None of the above	49	19	13	13	7	0	68	19	16
2017	Federal regulators	46	30	8	11	6	0	76	16	67
2017	Compliance, inspection and enforcement	54	38	0	4	4	0	92	8	26
2017	Communications or public affairs	39	20	10	11	20	0	59	31	27
2017	Legal services	62	15	0	23	0	0	77	23	13
2017	Administration and operations	48	36	2	9	4	0	84	14	49
2017	Human resources	44	44	6	6	0	0	88	6	14
2017	Financial management	58	42	0	0	0	0	100	0	12
2017	Information management	40	27	26	7	0	0	66	7	13
2017	Information technology	55	27	10	8	0	0	82	8	29
2017	Policy	41	27	15	9	9	0	67	18	41
2017	None of the above	48	33	6	7	6	0	81	13	16
2014	Client contact centre	74	26	0	0	0	0	100	0	15
2014	Federal regulators	53	26	8	8	6	0	79	14	87
2014	Compliance, inspection and enforcement	33	40	9	9	9	0	72	18	31
2014	Communications or public affairs	52	31	0	13	4	0	83	17	26
2014	Legal services	35	29	0	37	0	0	63	37	14
2014	Administration and operations	39	41	6	11	2	0	81	13	46
2014	Human resources	26	25	32	17	0	0	51	17	10
2014	Information management	54	23	0	23	0	0	77	23	15
2014	Information technology	42	37	16	5	0	0	79	5	19
2014	None of the above	45	44	3	0	8	0	89	8	25

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	15	16	9	0	0	8	73	10	13
2020	Federal regulators	31	47	13	5	3	0	1	79	8	74
2020	Compliance, inspection and enforcement	56	31	7	6	0	0	0	87	6	30
2020	Communications or public affairs	40	20	30	3	3	4	0	62	7	30
2020	Legal services	55	33	0	12	0	0	0	88	12	24
2020	Administration and operations	46	39	8	6	0	2	0	86	6	51
2020	Human resources	53	33	14	0	0	0	0	86	0	21
2020	Financial management	85	8	8	0	0	0	0	92	0	13
2020	Information technology	56	31	9	0	4	0	0	87	4	23
2020	Policy	39	36	8	14	0	0	2	77	15	50
2020	None of the above	47	46	6	0	0	0	0	94	0	17
2019	Client contact centre	54	30	16	0	0	0	0	84	0	13
2019	Federal regulators	40	43	8	5	4	0	0	83	9	79
2019	Compliance, inspection and enforcement	55	35	3	5	3	0	0	89	8	38
2019	Communications or public affairs	45	38	13	4	0	0	0	83	4	29
2019	Science and technology	36	45	9	9	0	0	0	82	9	11
2019	Legal services	66	28	5	0	0	0	0	95	0	21
2019	Administration and operations	46	44	2	5	2	0	0	90	7	41
2019	Human resources	33	29	24	5	5	0	5	65	10	21
2019	Financial management	43	57	0	0	0	0	0	100	0	14
2019	Information management	63	37	0	0	0	0	0	100	0	11
2019	Information technology	51	39	7	3	0	0	0	90	3	31
2019	Policy	32	52	2	8	6	0	0	84	14	37
2019	None of the above	43	32	19	7	0	0	0	75	7	16
2018	Client contact centre	46	45	9	0	0	0	0	91	0	11
2018	Federal regulators	34	46	10	7	3	0	1	81	9	74
2018	Compliance, inspection and enforcement	30	49	8	11	0	0	3	81	11	37
2018	Communications or public affairs	36	48	6	7	3	0	0	83	11	30
2018	Legal services	37	57	0	5	0	0	0	95	5	19
2018	Administration and operations	29	52	11	3	3	2	0	82	6	43
2018	Human resources	43	20	19	8	0	0	8	70	9	15
2018	Financial management	50	42	8	0	0	0	0	92	0	12
2018	Information technology	65	35	0	0	0	0	0	100	0	25
2018	Policy	24	45	16	15	0	0	0	69	15	45
2018	None of the above	32	38	7	22	0	0	0	70	22	12
2017	Federal regulators	37	37	7	11	6	0	2	76	17	67
2017	Compliance, inspection and enforcement	42	35	15	8	0	0	0	77	8	26
2017	Communications or public affairs	49	34	10	0	7	0	0	83	7	27
2017	Legal services	39	61	0	0	0	0	0	100	0	13
2017	Administration and operations	47	37	6	10	0	0	0	84	10	49
2017	Human resources	41	45	6	7	0	0	0	87	7	14
2017	Financial management	41	42	8	8	0	0	0	83	8	12
2017	Information management	39	6	33	23	0	0	0	44	23	13
2017	Information technology	62	23	12	3	0	0	0	84	3	29
2017	Policy	22	39	14	19	7	0	0	61	25	41
2017	None of the above	30	45	12	13	0	0	0	74	13	16
2014	Client contact centre	28	46	6	6	7	0	6	79	14	15
2014	Federal regulators	35	44	6	7	7	0	0	79	14	87
2014	Compliance, inspection and enforcement	21	42	9	18	9	0	0	63	28	31
2014	Communications or public affairs	45	32	9	7	0	4	3	83	8	26
2014	Legal services	44	42	7	7	0	0	0	86	7	14
2014	Administration and operations	39	41	9	2	7	0	2	82	9	46
2014	Human resources	18	58	16	8	0	0	0	76	8	10
2014	Information management	43	17	23	6	12	0	0	60	18	15
2014	Information technology	26	47	21	5	0	0	0	74	5	19
2014	None of the above	12	55	12	8	4	4	4	73	13	25

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	62	0	0	0	0	0	100	0	13
2020	Federal regulators	55	33	8	4	0	0	0	88	4	73
2020	Compliance, inspection and enforcement	57	33	3	6	0	0	0	90	6	30
2020	Communications or public affairs	33	39	20	3	4	0	0	72	7	29
2020	Legal services	46	33	4	12	4	0	0	79	17	24
2020	Administration and operations	56	34	8	0	0	0	2	91	0	50
2020	Human resources	56	29	10	0	0	0	5	89	0	20
2020	Financial management	69	16	8	8	0	0	0	85	8	13
2020	Information technology	70	21	9	0	0	0	0	91	0	23
2020	Policy	52	30	6	10	2	0	0	82	12	50
2020	None of the above	48	41	6	0	5	0	0	89	5	17
2019	Client contact centre	38	46	8	8	0	0	0	84	8	13
2019	Federal regulators	51	34	9	3	3	0	0	85	5	79
2019	Compliance, inspection and enforcement	60	27	5	5	2	0	0	87	8	38
2019	Communications or public affairs	32	39	21	4	0	4	0	75	4	28
2019	Science and technology	27	45	9	18	0	0	0	73	18	11
2019	Legal services	76	24	0	0	0	0	0	100	0	21
2019	Administration and operations	46	42	7	2	2	0	0	88	5	41
2019	Human resources	38	48	5	5	5	0	0	86	9	21
2019	Financial management	57	28	15	0	0	0	0	85	0	14
2019	Information management	73	9	9	9	0	0	0	82	9	11
2019	Information technology	58	35	7	0	0	0	0	93	0	31
2019	Policy	37	54	0	8	0	0	0	92	8	37
2019	None of the above	72	14	14	0	0	0	0	86	0	14
2017	Federal regulators	64	21	3	7	3	1	0	87	10	67
2017	Compliance, inspection and enforcement	50	39	11	0	0	0	0	89	0	26
2017	Communications or public affairs	55	35	7	3	0	0	0	90	3	27
2017	Legal services	77	23	0	0	0	0	0	100	0	13
2017	Administration and operations	53	32	9	4	2	0	0	84	6	49
2017	Human resources	49	32	13	6	0	0	0	81	6	14
2017	Financial management	58	42	0	0	0	0	0	100	0	12
2017	Information management	47	22	18	14	0	0	0	68	14	13
2017	Information technology	63	34	3	0	0	0	0	97	0	29
2017	Policy	44	41	4	2	9	0	0	85	11	41
2017	None of the above	57	25	12	6	0	0	0	82	6	16
2014	Client contact centre	55	26	19	0	0	0	0	81	0	15
2014	Federal regulators	51	34	8	4	3	0	0	86	7	87
2014	Compliance, inspection and enforcement	48	21	12	18	0	0	0	69	18	31
2014	Communications or public affairs	40	39	16	4	0	0	0	79	4	26
2014	Legal services	43	29	20	7	0	0	0	73	7	14
2014	Administration and operations	39	52	4	2	2	0	0	91	4	46
2014	Human resources	26	65	8	0	0	0	0	92	0	10
2014	Information management	59	35	6	0	0	0	0	94	0	15
2014	Information technology	47	37	16	0	0	0	0	84	0	19
2014	None of the above	40	48	4	4	0	4	0	92	4	25

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	30	8	0	0	0	0	92	0	13
2020	Federal regulators	52	32	7	4	4	0	0	85	8	74
2020	Compliance, inspection and enforcement	60	27	3	10	0	0	0	87	10	30
2020	Communications or public affairs	50	36	3	7	0	3	0	89	7	30
2020	Legal services	59	25	4	12	0	0	0	83	12	24
2020	Administration and operations	66	20	6	6	0	0	2	88	6	51
2020	Human resources	58	24	14	5	0	0	0	82	5	21
2020	Financial management	38	31	31	0	0	0	0	69	0	13
2020	Information technology	78	4	9	4	4	0	0	82	9	23
2020	Policy	53	31	6	6	4	0	0	84	10	51
2020	None of the above	55	34	5	6	0	0	0	89	6	17
2019	Client contact centre	53	24	23	0	0	0	0	77	0	13
2019	Federal regulators	58	26	8	7	1	0	0	84	8	78
2019	Compliance, inspection and enforcement	53	31	8	8	0	0	0	85	8	38
2019	Communications or public affairs	66	30	0	4	0	0	0	96	4	29
2019	Science and technology	64	18	9	0	0	9	0	90	0	11
2019	Legal services	62	33	5	0	0	0	0	95	0	21
2019	Administration and operations	68	20	5	5	0	0	2	90	5	41
2019	Human resources	47	43	10	0	0	0	0	90	0	21
2019	Financial management	72	14	14	0	0	0	0	86	0	14
2019	Information management	72	28	0	0	0	0	0	100	0	11
2019	Information technology	61	22	6	3	3	3	0	87	7	31
2019	Policy	57	30	3	6	3	2	0	88	9	36
2019	None of the above	74	19	7	0	0	0	0	93	0	16
2018	Client contact centre	55	37	0	8	0	0	0	92	8	11
2018	Federal regulators	64	22	7	3	3	0	1	88	6	73
2018	Compliance, inspection and enforcement	60	24	8	6	3	0	0	83	8	37
2018	Communications or public affairs	65	19	3	7	6	0	0	83	14	30
2018	Legal services	74	26	0	0	0	0	0	100	0	19
2018	Administration and operations	66	19	7	4	3	0	0	85	8	43
2018	Human resources	76	18	6	0	0	0	0	94	0	15
2018	Financial management	66	24	0	0	0	0	10	100	0	12
2018	Information technology	68	28	4	0	0	0	0	96	0	25
2018	Policy	57	23	7	14	0	0	0	79	14	44
2018	None of the above	64	29	0	7	0	0	0	93	7	12
2017	Federal regulators	50	34	6	5	6	0	0	84	11	67
2017	Compliance, inspection and enforcement	42	39	8	4	4	0	4	84	8	26
2017	Communications or public affairs	52	27	8	7	7	0	0	78	14	27
2017	Legal services	77	16	8	0	0	0	0	92	0	13
2017	Administration and operations	52	36	4	0	6	0	2	90	6	49
2017	Human resources	50	26	6	12	6	0	0	76	18	14
2017	Financial management	58	33	8	0	0	0	0	92	0	12
2017	Information management	54	14	25	0	7	0	0	68	7	13
2017	Information technology	68	18	7	0	0	0	8	93	0	29
2017	Policy	53	34	4	4	4	0	0	87	9	41
2017	None of the above	57	24	13	0	6	0	0	81	6	16
2014	Client contact centre	59	33	0	8	0	0	0	92	8	14
2014	Federal regulators	49	29	10	3	8	0	0	79	11	86
2014	Compliance, inspection and enforcement	31	24	30	6	9	0	0	55	15	31
2014	Communications or public affairs	59	34	3	3	0	0	0	93	3	26
2014	Legal services	44	51	0	6	0	0	0	94	6	14
2014	Administration and operations	52	28	6	13	0	0	0	80	13	46
2014	Human resources	24	42	0	25	9	0	0	66	34	10
2014	Information management	60	12	12	0	12	0	6	75	12	15
2014	Information technology	47	42	5	5	0	0	0	89	5	19
2014	None of the above	36	31	8	20	4	0	0	68	24	25

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	15	25	23	0	8	48	25	13
2020	Federal regulators	48	35	11	4	1	0	83	6	74
2020	Compliance, inspection and enforcement	56	33	3	7	0	0	90	7	30
2020	Communications or public affairs	43	36	14	3	3	0	80	7	30
2020	Legal services	55	28	8	8	0	0	83	8	24
2020	Administration and operations	51	27	16	4	2	0	78	6	51
2020	Human resources	53	28	9	10	0	0	81	10	21
2020	Financial management	40	45	15	0	0	0	85	0	13
2020	Information technology	38	39	18	4	0	0	78	4	23
2020	Policy	43	51	4	0	2	0	94	2	51
2020	None of the above	66	16	12	6	0	0	82	6	17
2019	Client contact centre	15	54	15	16	0	0	69	16	13
2019	Federal regulators	50	32	6	5	7	0	82	12	79
2019	Compliance, inspection and enforcement	56	31	3	11	0	0	87	11	38
2019	Communications or public affairs	42	38	11	7	3	0	80	10	29
2019	Science and technology	36	45	0	18	0	0	82	18	11
2019	Legal services	47	43	9	0	0	0	91	0	21
2019	Administration and operations	51	34	5	7	2	0	85	10	41
2019	Human resources	47	34	5	5	10	0	81	14	21
2019	Financial management	44	49	0	0	7	0	93	7	14
2019	Information management	55	45	0	0	0	0	100	0	11
2019	Information technology	45	42	7	7	0	0	87	7	31
2019	Policy	39	48	9	5	0	0	86	5	36
2019	None of the above	56	32	6	0	6	0	87	6	16
2018	Client contact centre	28	45	18	9	0	0	72	9	11
2018	Federal regulators	53	31	9	3	3	0	85	6	74
2018	Compliance, inspection and enforcement	42	41	0	11	6	0	83	17	37
2018	Communications or public affairs	27	47	14	9	3	0	74	12	30
2018	Legal services	50	39	0	6	6	0	89	11	18
2018	Administration and operations	41	41	5	9	4	0	82	13	43
2018	Human resources	69	31	0	0	0	0	100	0	15
2018	Financial management	42	41	18	0	0	0	82	0	12
2018	Information technology	48	40	8	4	0	0	88	4	25
2018	Policy	33	42	13	7	4	0	75	11	45
2018	None of the above	38	54	8	0	0	0	92	0	11
2017	Federal regulators	40	46	6	6	2	0	86	8	66
2017	Compliance, inspection and enforcement	27	38	19	8	8	0	65	15	26
2017	Communications or public affairs	35	48	7	4	7	0	83	10	27
2017	Legal services	31	62	8	0	0	0	92	0	13
2017	Administration and operations	35	49	6	9	0	2	85	9	49
2017	Human resources	49	34	0	12	5	0	83	17	14
2017	Financial management	33	50	17	0	0	0	83	0	12
2017	Information management	33	27	18	0	23	0	60	23	13
2017	Information technology	45	49	7	0	0	0	93	0	29
2017	Policy	28	52	9	9	2	0	80	11	41
2017	None of the above	25	51	18	5	0	0	76	5	16
2014	Client contact centre	41	45	6	7	0	0	86	7	15
2014	Federal regulators	47	36	9	4	4	0	83	8	87
2014	Compliance, inspection and enforcement	21	54	18	3	3	0	75	6	31
2014	Communications or public affairs	47	36	8	9	0	0	83	9	26
2014	Legal services	37	49	14	0	0	0	86	0	14
2014	Administration and operations	50	37	9	2	2	0	87	4	46
2014	Human resources	33	50	9	0	9	0	82	9	10
2014	Information management	37	23	29	12	0	0	60	12	15
2014	Information technology	47	37	11	0	5	0	84	5	19
2014	None of the above	24	56	7	8	4	0	81	12	25

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	30	8	8	0	0	0	84	8	13
2020	Federal regulators	38	36	13	6	7	0	0	74	13	74
2020	Compliance, inspection and enforcement	40	33	13	10	3	0	0	73	14	30
2020	Communications or public affairs	38	46	3	10	0	3	0	86	10	29
2020	Legal services	51	29	12	8	0	0	0	79	8	24
2020	Administration and operations	51	33	7	6	2	0	0	84	8	51
2020	Human resources	40	23	23	14	0	0	0	63	14	21
2020	Financial management	22	48	31	0	0	0	0	69	0	13
2020	Information technology	47	40	8	0	4	0	0	87	4	23
2020	Policy	45	45	0	6	4	0	0	90	10	51
2020	None of the above	48	40	12	0	0	0	0	88	0	17
2019	Client contact centre	23	46	23	8	0	0	0	70	8	13
2019	Federal regulators	33	39	8	9	12	0	0	71	21	78
2019	Compliance, inspection and enforcement	50	26	11	11	2	0	0	76	13	38
2019	Communications or public affairs	31	44	11	4	10	0	0	76	14	29
2019	Science and technology	18	45	9	0	18	9	0	70	20	11
2019	Legal services	57	28	10	5	0	0	0	85	5	21
2019	Administration and operations	39	39	10	10	2	0	0	78	12	41
2019	Human resources	38	43	5	9	5	0	0	81	14	21
2019	Financial management	47	38	0	7	8	0	0	86	14	13
2019	Information management	45	55	0	0	0	0	0	100	0	11
2019	Information technology	35	38	20	7	0	0	0	74	7	31
2019	Policy	33	43	16	6	3	0	0	75	8	37
2019	None of the above	55	19	6	19	0	0	0	75	19	16
2018	Client contact centre	37	36	9	18	0	0	0	72	18	11
2018	Federal regulators	35	42	12	4	7	0	0	77	11	74
2018	Compliance, inspection and enforcement	32	35	16	8	8	0	0	68	16	37
2018	Communications or public affairs	38	42	7	7	6	0	0	79	14	30
2018	Legal services	50	33	6	6	6	0	0	83	11	18
2018	Administration and operations	43	35	5	10	6	0	0	78	17	43
2018	Human resources	54	20	25	0	0	0	0	75	0	15
2018	Financial management	42	58	0	0	0	0	0	100	0	12
2018	Information technology	31	48	4	13	4	0	0	79	17	23
2018	Policy	31	35	11	13	9	0	0	67	22	45
2018	None of the above	44	29	13	7	7	0	0	72	15	12
2017	Federal regulators	31	44	12	6	8	0	0	75	14	67
2017	Compliance, inspection and enforcement	32	36	24	8	0	0	0	68	8	25
2017	Communications or public affairs	33	31	10	8	14	0	4	67	22	27
2017	Legal services	47	53	0	0	0	0	0	100	0	13
2017	Administration and operations	38	39	16	2	4	0	0	77	6	49
2017	Human resources	50	19	12	19	0	0	0	69	19	14
2017	Financial management	42	50	8	0	0	0	0	92	0	12
2017	Information management	17	36	32	7	7	0	0	53	15	13
2017	Information technology	31	53	13	3	0	0	0	84	3	29
2017	Policy	38	26	20	9	7	0	0	64	15	41
2017	None of the above	32	44	12	0	11	0	0	76	11	16
2014	Client contact centre	43	39	12	6	0	0	0	82	6	15
2014	Federal regulators	31	40	12	9	7	1	0	71	17	87
2014	Compliance, inspection and enforcement	30	15	28	24	3	0	0	45	27	31
2014	Communications or public affairs	52	28	3	13	4	0	0	80	17	26
2014	Legal services	35	51	7	7	0	0	0	86	7	14
2014	Administration and operations	41	28	13	7	9	0	2	71	16	46
2014	Human resources	26	40	0	26	9	0	0	66	34	10
2014	Information management	41	42	6	12	0	0	0	83	12	15
2014	Information technology	21	58	11	0	11	0	0	79	11	19
2014	None of the above	29	28	13	17	13	0	0	58	30	24

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	30	23	8	0	0	0	69	8	13
2020	Federal regulators	42	39	10	7	1	0	0	81	9	74
2020	Compliance, inspection and enforcement	56	26	10	7	0	0	0	83	7	30
2020	Communications or public affairs	35	45	14	6	0	0	0	80	6	29
2020	Legal services	55	41	4	0	0	0	0	96	0	24
2020	Administration and operations	45	41	2	8	4	0	0	86	12	51
2020	Human resources	38	33	19	5	5	0	0	71	10	21
2020	Financial management	37	48	8	8	0	0	0	84	8	13
2020	Information technology	47	38	10	0	5	0	0	86	5	21
2020	Policy	41	42	3	12	2	0	0	83	14	51
2020	None of the above	54	46	0	0	0	0	0	100	0	17
2019	Client contact centre	54	46	0	0	0	0	0	100	0	13
2019	Federal regulators	35	43	8	11	3	0	0	79	13	77
2019	Compliance, inspection and enforcement	44	42	5	8	0	0	0	87	8	38
2019	Communications or public affairs	31	45	17	4	4	0	0	76	7	29
2019	Science and technology	0	55	18	18	9	0	0	55	27	11
2019	Legal services	33	67	0	0	0	0	0	100	0	21
2019	Administration and operations	46	42	5	2	5	0	0	88	7	41
2019	Human resources	23	33	19	14	5	0	5	60	20	21
2019	Financial management	55	23	14	8	0	0	0	78	8	13
2019	Information management	64	36	0	0	0	0	0	100	0	11
2019	Information technology	39	29	12	16	3	0	0	68	20	31
2019	Policy	30	48	6	14	3	0	0	77	17	37
2019	None of the above	37	25	6	32	0	0	0	62	32	16
2018	Client contact centre	37	54	0	9	0	0	0	91	9	11
2018	Federal regulators	37	42	14	6	1	0	0	79	7	74
2018	Compliance, inspection and enforcement	25	54	8	8	6	0	0	79	13	37
2018	Communications or public affairs	24	59	11	3	3	0	0	83	6	30
2018	Legal services	47	43	5	5	0	0	0	90	5	19
2018	Administration and operations	49	39	7	4	2	0	0	87	6	43
2018	Human resources	51	26	14	0	0	0	8	84	0	15
2018	Financial management	61	39	0	0	0	0	0	100	0	12
2018	Information technology	33	35	20	8	4	0	0	68	12	25
2018	Policy	27	54	9	9	2	0	0	80	11	45
2018	None of the above	28	57	0	0	15	0	0	85	15	12
2017	Federal regulators	33	50	6	8	3	0	0	83	11	67
2017	Compliance, inspection and enforcement	23	50	12	4	11	0	0	73	15	26
2017	Communications or public affairs	40	40	7	3	10	0	0	80	14	27
2017	Legal services	23	62	0	15	0	0	0	85	15	13
2017	Administration and operations	42	39	10	2	4	2	0	84	6	49
2017	Human resources	43	38	0	19	0	0	0	81	19	14
2017	Financial management	42	50	8	0	0	0	0	92	0	12
2017	Information management	33	20	32	8	7	0	0	53	15	13
2017	Information technology	39	43	3	14	0	0	0	82	14	29
2017	Policy	35	35	19	7	4	0	0	70	11	41
2017	None of the above	38	56	6	0	0	0	0	94	0	16

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	55	0	0	8	0	0	92	8	13
2020	Federal regulators	57	39	3	1	0	0	0	96	1	73
2020	Compliance, inspection and enforcement	55	38	0	7	0	0	0	93	7	30
2020	Communications or public affairs	66	24	7	3	0	0	0	90	3	29
2020	Legal services	71	25	4	0	0	0	0	96	0	24
2020	Administration and operations	61	30	8	0	0	0	0	92	0	50
2020	Human resources	47	28	25	0	0	0	0	75	0	21
2020	Financial management	45	47	0	8	0	0	0	92	8	13
2020	Information technology	48	44	4	0	4	0	0	91	4	23
2020	Policy	65	29	2	2	2	0	0	94	4	49
2020	None of the above	70	30	0	0	0	0	0	100	0	17
2019	Client contact centre	15	69	0	15	0	0	0	85	15	13
2019	Federal regulators	55	33	7	3	3	0	0	88	5	78
2019	Compliance, inspection and enforcement	56	42	0	3	0	0	0	97	3	38
2019	Communications or public affairs	49	34	13	0	4	0	0	83	4	29
2019	Science and technology	27	64	0	0	9	0	0	91	9	11
2019	Legal services	65	35	0	0	0	0	0	100	0	20
2019	Administration and operations	45	43	8	3	3	0	0	87	5	40
2019	Human resources	43	48	5	5	0	0	0	91	5	21
2019	Financial management	65	21	7	7	0	0	0	86	7	14
2019	Information management	91	9	0	0	0	0	0	100	0	11
2019	Information technology	61	29	7	3	0	0	0	90	3	31
2019	Policy	48	44	0	5	3	0	0	92	8	36
2019	None of the above	62	19	6	6	6	0	0	81	13	16
2018	Client contact centre	46	45	9	0	0	0	0	91	0	11
2018	Federal regulators	73	25	1	0	0	0	0	99	0	74
2018	Compliance, inspection and enforcement	54	44	3	0	0	0	0	97	0	37
2018	Communications or public affairs	62	34	4	0	0	0	0	96	0	30
2018	Legal services	83	11	0	6	0	0	0	94	6	18
2018	Administration and operations	40	52	4	2	2	0	0	92	4	43
2018	Human resources	60	34	6	0	0	0	0	94	0	15
2018	Financial management	52	48	0	0	0	0	0	100	0	12
2018	Information technology	48	52	0	0	0	0	0	100	0	25
2018	Policy	64	33	0	2	0	0	0	98	2	45
2018	None of the above	58	35	7	0	0	0	0	93	0	12
2017	Federal regulators	55	39	3	0	3	0	0	94	3	67
2017	Compliance, inspection and enforcement	42	50	0	4	4	0	0	92	8	26
2017	Communications or public affairs	52	24	13	4	7	0	0	76	10	27
2017	Legal services	54	46	0	0	0	0	0	100	0	13
2017	Administration and operations	53	33	8	2	2	2	0	88	4	49
2017	Human resources	49	26	7	18	0	0	0	75	18	14
2017	Financial management	42	50	8	0	0	0	0	92	0	12
2017	Information management	46	14	33	0	0	0	7	65	0	13
2017	Information technology	40	56	3	0	0	0	0	97	0	29
2017	Policy	52	41	4	0	2	0	0	93	2	41
2017	None of the above	49	45	6	0	0	0	0	94	0	16
2014	Client contact centre	46	40	6	7	0	0	0	86	7	15
2014	Federal regulators	52	36	6	4	1	0	0	89	5	87
2014	Compliance, inspection and enforcement	51	34	9	6	0	0	0	85	6	31
2014	Communications or public affairs	51	34	11	4	0	0	0	84	4	26
2014	Legal services	80	20	0	0	0	0	0	100	0	14
2014	Administration and operations	48	28	17	2	2	2	0	78	4	46
2014	Human resources	42	41	17	0	0	0	0	83	0	10
2014	Information management	42	58	0	0	0	0	0	100	0	15
2014	Information technology	42	42	5	5	5	0	0	84	11	19
2014	None of the above	24	49	11	4	8	4	0	76	13	25

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	15	24	8	0	8	66	8	13
2020	Federal regulators	44	32	10	9	6	0	76	14	74
2020	Compliance, inspection and enforcement	40	37	13	10	0	0	76	10	30
2020	Communications or public affairs	42	34	21	3	0	0	76	3	29
2020	Legal services	50	34	12	4	0	0	83	4	24
2020	Administration and operations	42	36	6	10	4	2	80	14	51
2020	Human resources	48	10	33	5	5	0	58	10	21
2020	Financial management	37	55	0	8	0	0	92	8	13
2020	Information technology	52	40	4	0	4	0	92	4	23
2020	Policy	53	34	4	7	2	0	87	9	51
2020	None of the above	50	50	0	0	0	0	100	0	17
2019	Client contact centre	15	61	8	16	0	0	77	16	13
2019	Federal regulators	43	26	12	13	6	0	68	20	78
2019	Compliance, inspection and enforcement	52	32	3	11	2	0	84	13	38
2019	Communications or public affairs	28	45	14	10	4	0	72	14	29
2019	Science and technology	45	36	9	0	9	0	82	9	11
2019	Legal services	52	43	0	5	0	0	95	5	21
2019	Administration and operations	39	36	10	10	5	0	75	15	41
2019	Human resources	42	34	14	5	5	0	76	9	21
2019	Financial management	51	36	6	0	7	0	86	7	14
2019	Information management	73	27	0	0	0	0	100	0	11
2019	Information technology	58	23	3	10	6	0	80	16	31
2019	Policy	40	38	11	6	5	0	78	11	37
2019	None of the above	49	25	6	13	6	0	75	19	16
2018	Client contact centre	28	36	18	18	0	0	63	18	11
2018	Federal regulators	40	37	13	7	3	0	77	10	74
2018	Compliance, inspection and enforcement	35	41	14	8	3	0	75	11	37
2018	Communications or public affairs	24	52	11	6	6	0	76	12	30
2018	Legal services	44	45	6	0	6	0	89	6	18
2018	Administration and operations	44	29	15	8	4	0	73	13	42
2018	Human resources	69	25	6	0	0	0	94	0	15
2018	Financial management	48	52	0	0	0	0	100	0	12
2018	Information technology	29	55	12	4	0	0	83	4	24
2018	Policy	40	25	20	11	4	0	64	16	45
2018	None of the above	35	51	6	7	0	0	86	7	12
2017	Federal regulators	35	37	13	13	1	0	72	15	67
2017	Compliance, inspection and enforcement	27	46	15	8	4	0	73	12	26
2017	Communications or public affairs	49	20	21	0	10	0	69	10	27
2017	Legal services	23	69	0	8	0	0	92	8	13
2017	Administration and operations	41	41	10	0	8	0	82	8	49
2017	Human resources	35	34	13	17	0	0	69	17	14
2017	Financial management	33	50	16	0	0	0	84	0	12
2017	Information management	33	27	25	0	15	0	60	15	13
2017	Information technology	44	53	0	3	0	0	97	3	29
2017	Policy	35	45	7	9	4	0	80	13	41
2017	None of the above	38	27	18	6	11	0	64	18	16

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	15	33	8	8	0	52	15	13
2020	Federal regulators	53	37	7	1	1	0	90	3	73
2020	Compliance, inspection and enforcement	60	37	3	0	0	0	97	0	30
2020	Communications or public affairs	59	28	10	0	0	3	90	0	29
2020	Legal services	59	29	8	4	0	0	88	4	24
2020	Administration and operations	49	34	12	4	0	0	84	4	51
2020	Human resources	62	23	15	0	0	0	85	0	21
2020	Financial management	54	46	0	0	0	0	100	0	13
2020	Information technology	53	38	9	0	0	0	91	0	23
2020	Policy	57	36	6	0	2	0	92	2	51
2020	None of the above	83	5	6	6	0	0	88	6	17
2019	Client contact centre	31	69	0	0	0	0	100	0	13
2019	Federal regulators	59	30	3	5	3	0	89	8	78
2019	Compliance, inspection and enforcement	73	19	6	3	0	0	92	3	37
2019	Communications or public affairs	48	31	20	0	0	0	80	0	29
2019	Science and technology	55	27	9	9	0	0	82	9	11
2019	Legal services	66	29	0	5	0	0	95	5	21
2019	Administration and operations	61	27	7	2	2	0	88	5	41
2019	Human resources	57	34	5	5	0	0	90	5	21
2019	Financial management	57	36	0	0	7	0	93	7	14
2019	Information management	73	27	0	0	0	0	100	0	11
2019	Information technology	60	40	0	0	0	0	100	0	30
2019	Policy	53	39	8	0	0	0	92	0	36
2019	None of the above	57	19	18	0	6	0	75	6	16
2018	Client contact centre	46	45	9	0	0	0	91	0	11
2018	Federal regulators	59	28	7	3	3	0	87	6	74
2018	Compliance, inspection and enforcement	54	35	8	0	3	0	89	3	37
2018	Communications or public affairs	41	47	6	6	0	0	88	6	30
2018	Legal services	50	44	0	6	0	0	94	6	18
2018	Administration and operations	50	39	4	5	2	0	89	7	42
2018	Human resources	75	18	7	0	0	0	93	0	15
2018	Financial management	58	42	0	0	0	0	100	0	12
2018	Information technology	51	41	8	0	0	0	92	0	25
2018	Policy	46	48	5	2	0	0	93	2	44
2018	None of the above	65	27	7	0	0	0	93	0	12
2017	Federal regulators	56	35	6	3	0	0	91	3	67
2017	Compliance, inspection and enforcement	46	35	12	8	0	0	81	8	26
2017	Communications or public affairs	41	48	3	4	3	0	90	7	27
2017	Legal services	46	54	0	0	0	0	100	0	13
2017	Administration and operations	56	35	6	0	2	0	91	2	49
2017	Human resources	56	27	6	11	0	0	83	11	14
2017	Financial management	34	58	8	0	0	0	92	0	12
2017	Information management	47	23	23	7	0	0	69	7	13
2017	Information technology	53	40	7	0	0	0	93	0	28
2017	Policy	54	33	7	2	4	0	87	7	41
2017	None of the above	52	42	6	0	0	0	94	0	16
2014	Client contact centre	73	20	7	0	0	0	93	0	15
2014	Federal regulators	64	24	9	4	0	0	88	4	87
2014	Compliance, inspection and enforcement	46	42	6	6	0	0	88	6	31
2014	Communications or public affairs	63	29	8	0	0	0	92	0	26
2014	Legal services	78	22	0	0	0	0	100	0	14
2014	Administration and operations	67	30	2	0	0	0	98	0	46
2014	Human resources	59	32	0	9	0	0	91	9	10
2014	Information management	47	36	6	12	0	0	83	12	15
2014	Information technology	53	42	0	5	0	0	95	5	19
2014	None of the above	40	48	12	0	0	0	88	0	25

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	38	40	0	0	0	0	60	0	13
2020	Federal regulators	40	37	11	7	4	0	0	78	11	74
2020	Compliance, inspection and enforcement	47	36	10	7	0	0	0	83	7	30
2020	Communications or public affairs	32	47	17	4	0	0	0	79	4	28
2020	Legal services	50	34	8	8	0	0	0	83	8	24
2020	Administration and operations	40	48	2	6	4	0	0	88	10	50
2020	Human resources	39	28	23	10	0	0	0	67	10	21
2020	Financial management	62	30	8	0	0	0	0	92	0	13
2020	Information technology	56	22	9	8	4	0	0	79	13	23
2020	Policy	49	37	6	4	4	0	0	86	8	51
2020	None of the above	61	33	0	0	6	0	0	94	6	17
2019	Client contact centre	15	69	15	0	0	0	0	85	0	13
2019	Federal regulators	40	40	9	5	5	1	0	80	10	78
2019	Compliance, inspection and enforcement	59	33	3	5	0	0	0	92	5	38
2019	Communications or public affairs	31	45	13	4	7	0	0	76	10	29
2019	Science and technology	36	45	9	0	9	0	0	82	9	11
2019	Legal services	57	43	0	0	0	0	0	100	0	21
2019	Administration and operations	37	34	24	2	2	0	0	71	5	41
2019	Human resources	43	33	5	19	0	0	0	76	19	21
2019	Financial management	43	36	8	6	7	0	0	79	14	14
2019	Information management	63	37	0	0	0	0	0	100	0	11
2019	Information technology	61	23	7	7	3	0	0	84	10	31
2019	Policy	42	41	3	11	3	0	0	83	14	36
2019	None of the above	43	19	13	26	0	0	0	62	26	16
2018	Client contact centre	18	46	26	9	0	0	0	64	9	11
2018	Federal regulators	51	37	3	6	3	0	0	89	9	74
2018	Compliance, inspection and enforcement	50	36	3	8	3	0	0	86	11	36
2018	Communications or public affairs	21	60	14	6	0	0	0	80	6	30
2018	Legal services	50	44	6	0	0	0	0	94	0	18
2018	Administration and operations	43	34	4	12	4	0	2	79	17	42
2018	Human resources	72	6	6	6	0	0	9	86	7	14
2018	Financial management	48	52	0	0	0	0	0	100	0	12
2018	Information technology	46	33	21	0	0	0	0	79	0	24
2018	Policy	30	47	11	7	4	0	0	78	11	45
2018	None of the above	35	21	29	7	7	0	0	56	15	12
2017	Federal regulators	48	40	3	8	1	0	0	88	9	67
2017	Compliance, inspection and enforcement	42	42	8	4	4	0	0	85	8	26
2017	Communications or public affairs	41	34	10	8	7	0	0	75	15	27
2017	Legal services	46	38	16	0	0	0	0	84	0	13
2017	Administration and operations	42	33	6	11	6	2	0	77	17	49
2017	Human resources	32	42	13	12	0	0	0	75	12	14
2017	Financial management	25	58	17	0	0	0	0	83	0	12
2017	Information management	47	21	18	0	15	0	0	68	15	13
2017	Information technology	37	56	3	3	0	0	0	93	3	28
2017	Policy	46	34	9	4	7	0	0	80	11	41
2017	None of the above	57	19	12	0	11	0	0	77	11	16
2014	Client contact centre	39	47	15	0	0	0	0	85	0	15
2014	Federal regulators	43	37	6	9	5	0	0	80	14	87
2014	Compliance, inspection and enforcement	15	45	15	15	9	0	0	60	25	31
2014	Communications or public affairs	43	48	9	0	0	0	0	91	0	26
2014	Legal services	22	64	0	14	0	0	0	86	14	14
2014	Administration and operations	33	42	7	13	4	0	0	75	18	45
2014	Human resources	18	66	8	9	0	0	0	83	9	10
2014	Information management	31	35	11	12	12	0	0	65	23	15
2014	Information technology	37	37	11	11	5	0	0	74	16	19
2014	None of the above	24	28	15	20	8	0	4	55	30	25

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	23	40	0	0	0	0	60	0	13
2020	Federal regulators	47	22	11	13	7	0	0	69	20	74
2020	Compliance, inspection and enforcement	53	34	3	10	0	0	0	87	10	30
2020	Communications or public affairs	34	45	14	7	0	0	0	79	7	29
2020	Legal services	59	37	4	0	0	0	0	96	0	24
2020	Administration and operations	38	41	12	6	4	0	0	79	10	51
2020	Human resources	39	33	14	14	0	0	0	71	14	21
2020	Financial management	41	37	23	0	0	0	0	77	0	13
2020	Information technology	61	27	4	0	8	0	0	87	8	23
2020	Policy	45	41	8	0	4	0	2	88	4	51
2020	None of the above	65	35	0	0	0	0	0	100	0	17
2019	Client contact centre	23	54	8	15	0	0	0	77	15	13
2019	Federal regulators	40	33	15	5	8	0	0	72	13	78
2019	Compliance, inspection and enforcement	58	29	5	5	3	0	0	87	8	38
2019	Communications or public affairs	34	38	17	10	0	0	0	72	10	29
2019	Science and technology	36	45	9	9	0	0	0	82	9	11
2019	Legal services	47	48	5	0	0	0	0	95	0	21
2019	Administration and operations	51	22	15	7	5	0	0	73	12	41
2019	Human resources	34	38	19	9	0	0	0	71	9	21
2019	Financial management	58	29	6	0	7	0	0	86	7	14
2019	Information management	91	9	0	0	0	0	0	100	0	11
2019	Information technology	55	26	6	7	6	0	0	80	13	31
2019	Policy	38	40	11	2	8	0	0	79	10	37
2019	None of the above	63	12	25	0	0	0	0	75	0	16
2018	Client contact centre	37	37	17	9	0	0	0	74	9	11
2018	Federal regulators	49	31	8	8	5	0	0	79	13	74
2018	Compliance, inspection and enforcement	51	25	14	8	3	0	0	75	11	37
2018	Communications or public affairs	31	39	21	6	3	0	0	70	9	30
2018	Legal services	50	39	6	6	0	0	0	89	6	18
2018	Administration and operations	45	39	5	4	4	2	0	86	8	42
2018	Human resources	52	26	6	6	0	0	9	86	7	14
2018	Financial management	45	55	0	0	0	0	0	100	0	11
2018	Information technology	39	41	7	12	0	0	0	81	12	25
2018	Policy	33	46	12	10	0	0	0	78	10	42
2018	None of the above	36	21	21	15	6	0	0	58	21	12
2017	Federal regulators	41	28	10	13	7	0	0	69	21	67
2017	Compliance, inspection and enforcement	35	54	8	0	4	0	0	88	4	26
2017	Communications or public affairs	41	34	14	3	7	0	0	75	10	27
2017	Legal services	38	54	8	0	0	0	0	92	0	13
2017	Administration and operations	47	35	8	6	4	0	0	82	10	49
2017	Human resources	56	19	13	12	0	0	0	75	12	14
2017	Financial management	50	50	0	0	0	0	0	100	0	12
2017	Information management	53	14	18	0	15	0	0	68	15	13
2017	Information technology	58	31	4	7	0	0	0	89	7	27
2017	Policy	43	30	18	4	2	2	0	75	7	41
2017	None of the above	44	27	17	12	0	0	0	70	12	16
2014	Client contact centre	52	27	21	0	0	0	0	79	0	15
2014	Federal regulators	46	33	3	9	9	0	0	79	18	87
2014	Compliance, inspection and enforcement	21	31	20	18	9	0	0	52	28	31
2014	Communications or public affairs	63	16	13	8	0	0	0	79	8	26
2014	Legal services	35	58	7	0	0	0	0	93	0	14
2014	Administration and operations	45	31	9	11	4	0	0	76	15	46
2014	Human resources	51	32	9	9	0	0	0	82	9	10
2014	Information management	48	17	6	29	0	0	0	65	29	15
2014	Information technology	31	48	11	5	5	0	0	79	11	19
2014	None of the above	24	36	15	12	8	0	4	63	21	25

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	31	8	15	0	0	0	77	15	13
2020	Federal regulators	46	36	9	4	4	0	0	82	9	74
2020	Compliance, inspection and enforcement	47	43	4	6	0	0	0	90	6	29
2020	Communications or public affairs	58	26	13	0	3	0	0	84	3	30
2020	Legal services	46	42	8	4	0	0	0	88	4	24
2020	Administration and operations	47	35	10	2	5	0	0	82	7	51
2020	Human resources	38	33	14	14	0	0	0	71	14	21
2020	Financial management	46	31	23	0	0	0	0	77	0	13
2020	Information technology	38	53	4	0	4	0	0	91	4	23
2020	Policy	41	49	4	2	2	0	2	92	4	51
2020	None of the above	54	28	12	6	0	0	0	82	6	17
2019	Client contact centre	17	75	8	0	0	0	0	92	0	12
2019	Federal regulators	46	38	8	3	4	0	1	85	7	77
2019	Compliance, inspection and enforcement	48	39	5	8	0	0	0	87	8	38
2019	Communications or public affairs	38	34	24	3	0	0	0	73	3	29
2019	Science and technology	27	55	18	0	0	0	0	82	0	11
2019	Legal services	57	43	0	0	0	0	0	100	0	21
2019	Administration and operations	52	30	15	0	3	0	0	82	3	40
2019	Human resources	33	48	10	9	0	0	0	81	9	21
2019	Financial management	65	28	0	7	0	0	0	93	7	14
2019	Information management	73	27	0	0	0	0	0	100	0	11
2019	Information technology	39	42	13	3	0	0	3	83	3	31
2019	Policy	38	49	6	3	0	2	2	91	3	37
2019	None of the above	62	13	19	6	0	0	0	75	6	16
2018	Client contact centre	28	36	18	9	9	0	0	63	18	11
2018	Federal regulators	52	30	10	7	1	0	0	82	9	74
2018	Compliance, inspection and enforcement	38	41	17	3	2	0	0	78	5	37
2018	Communications or public affairs	20	39	29	6	6	0	0	58	12	30
2018	Legal services	44	39	6	11	0	0	0	83	11	18
2018	Administration and operations	42	39	15	2	2	0	0	81	3	43
2018	Human resources	64	24	12	0	0	0	0	88	0	15
2018	Financial management	64	36	0	0	0	0	0	100	0	12
2018	Information technology	40	44	12	4	0	0	0	84	4	25
2018	Policy	33	47	13	4	2	0	0	80	7	45
2018	None of the above	43	21	36	0	0	0	0	64	0	12
2017	Federal regulators	38	40	13	6	3	0	0	78	9	67
2017	Compliance, inspection and enforcement	27	50	19	4	0	0	0	77	4	26
2017	Communications or public affairs	45	40	5	3	7	0	0	85	10	27
2017	Legal services	47	53	0	0	0	0	0	100	0	13
2017	Administration and operations	41	39	12	2	6	0	0	80	8	49
2017	Human resources	50	31	0	13	6	0	0	81	19	14
2017	Financial management	34	58	8	0	0	0	0	92	0	12
2017	Information management	46	24	15	0	15	0	0	70	15	13
2017	Information technology	41	50	9	0	0	0	0	91	0	28
2017	Policy	33	49	7	4	7	0	0	82	11	40
2017	None of the above	38	50	6	6	0	0	0	88	6	16
2014	Client contact centre	39	40	14	0	7	0	0	79	7	15
2014	Federal regulators	47	37	5	4	6	0	0	84	10	87
2014	Compliance, inspection and enforcement	21	39	9	21	3	6	0	64	26	31
2014	Communications or public affairs	46	38	9	7	0	0	0	84	7	26
2014	Legal services	51	42	7	0	0	0	0	93	0	14
2014	Administration and operations	45	42	9	4	0	0	0	87	4	46
2014	Human resources	18	41	24	18	0	0	0	58	18	10
2014	Information management	36	29	17	12	6	0	0	65	17	15
2014	Information technology	37	32	27	5	0	0	0	68	5	19
2014	None of the above	20	56	15	0	8	0	0	76	8	25

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	15	40	8	8	0	45	15	13
2020	Federal regulators	51	34	7	6	1	0	85	7	74
2020	Compliance, inspection and enforcement	57	37	3	3	0	0	94	3	30
2020	Communications or public affairs	51	32	14	0	0	3	86	0	30
2020	Legal services	63	17	17	4	0	0	79	4	24
2020	Administration and operations	43	46	8	2	0	0	90	2	51
2020	Human resources	48	37	15	0	0	0	85	0	21
2020	Financial management	62	23	8	8	0	0	85	8	13
2020	Information technology	43	48	4	0	4	0	91	4	23
2020	Policy	51	45	2	0	2	0	96	2	51
2020	None of the above	58	30	12	0	0	0	88	0	17
2019	Client contact centre	38	54	8	0	0	0	92	0	13
2019	Federal regulators	50	34	5	7	4	0	84	11	79
2019	Compliance, inspection and enforcement	63	24	8	5	0	0	87	5	38
2019	Communications or public affairs	45	38	13	4	0	0	83	4	29
2019	Science and technology	45	36	9	9	0	0	82	9	11
2019	Legal services	76	19	0	5	0	0	95	5	21
2019	Administration and operations	51	32	10	5	2	0	83	7	41
2019	Human resources	52	38	0	10	0	0	90	10	21
2019	Financial management	65	28	0	7	0	0	93	7	14
2019	Information management	55	45	0	0	0	0	100	0	11
2019	Information technology	58	29	10	3	0	0	87	3	31
2019	Policy	57	38	3	2	0	0	95	2	37
2019	None of the above	49	20	25	0	6	0	69	6	16
2018	Client contact centre	37	45	18	0	0	0	82	0	11
2018	Federal regulators	53	29	11	5	1	0	83	6	72
2018	Compliance, inspection and enforcement	51	36	6	6	3	0	86	8	37
2018	Communications or public affairs	20	55	15	6	3	0	75	9	30
2018	Legal services	45	44	11	0	0	0	89	0	18
2018	Administration and operations	47	37	5	9	2	0	84	10	43
2018	Human resources	70	24	6	0	0	0	94	0	15
2018	Financial management	56	44	0	0	0	0	100	0	12
2018	Information technology	44	48	4	4	0	0	92	4	25
2018	Policy	46	38	7	7	2	0	84	9	45
2018	None of the above	53	32	7	7	0	0	85	7	12
2017	Federal regulators	41	42	7	8	1	0	83	9	67
2017	Compliance, inspection and enforcement	34	50	12	0	4	0	84	4	26
2017	Communications or public affairs	45	34	3	7	10	0	80	17	27
2017	Legal services	46	46	8	0	0	0	92	0	13
2017	Administration and operations	40	50	6	2	2	0	89	4	49
2017	Human resources	53	28	0	13	6	0	82	18	13
2017	Financial management	50	42	8	0	0	0	92	0	12
2017	Information management	39	30	24	0	7	0	69	7	13
2017	Information technology	65	29	7	0	0	0	93	0	28
2017	Policy	48	39	4	4	4	0	87	9	41
2017	None of the above	32	39	18	6	5	0	71	11	16
2014	Client contact centre	53	47	0	0	0	0	100	0	15
2014	Federal regulators	51	30	11	3	5	0	81	8	87
2014	Compliance, inspection and enforcement	27	45	18	9	0	0	72	9	31
2014	Communications or public affairs	63	29	9	0	0	0	91	0	26
2014	Legal services	57	43	0	0	0	0	100	0	14
2014	Administration and operations	51	38	7	2	2	0	89	4	45
2014	Human resources	34	41	16	9	0	0	75	9	10
2014	Information management	41	24	29	6	0	0	65	6	15
2014	Information technology	53	42	0	0	5	0	95	5	19
2014	None of the above	24	49	15	8	4	0	73	12	25

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	53	8	7	0	0	85	7	13
2020	Federal regulators	36	40	12	9	3	0	76	12	74
2020	Compliance, inspection and enforcement	44	43	7	6	0	0	87	6	30
2020	Communications or public affairs	51	34	16	0	0	0	84	0	30
2020	Legal services	33	34	12	21	0	0	67	21	24
2020	Administration and operations	45	37	8	6	4	0	82	10	51
2020	Human resources	48	28	20	5	0	0	76	5	21
2020	Financial management	14	63	15	8	0	0	77	8	13
2020	Information technology	39	35	9	0	17	0	74	17	23
2020	Policy	43	31	18	4	4	0	75	8	51
2020	None of the above	42	31	23	5	0	0	72	5	17
2019	Client contact centre	53	39	8	0	0	0	92	0	13
2019	Federal regulators	45	38	13	3	1	0	83	4	78
2019	Compliance, inspection and enforcement	55	29	10	3	3	0	84	5	38
2019	Communications or public affairs	54	36	11	0	0	0	89	0	28
2019	Science and technology	55	36	9	0	0	0	91	0	11
2019	Legal services	43	48	9	0	0	0	91	0	21
2019	Administration and operations	60	32	5	3	0	0	92	3	40
2019	Human resources	38	48	10	5	0	0	86	5	21
2019	Financial management	43	42	7	7	0	0	86	7	14
2019	Information management	70	10	20	0	0	0	80	0	10
2019	Information technology	35	39	6	20	0	0	74	20	31
2019	Policy	55	31	8	0	5	0	87	5	36
2019	None of the above	62	25	13	0	0	0	87	0	16
2018	Client contact centre	18	45	28	9	0	0	63	9	11
2018	Federal regulators	46	40	11	2	0	0	86	2	74
2018	Compliance, inspection and enforcement	44	43	3	10	0	0	87	10	37
2018	Communications or public affairs	53	38	3	3	3	0	91	6	30
2018	Legal services	58	16	21	5	0	0	74	5	19
2018	Administration and operations	46	38	17	0	0	0	83	0	43
2018	Human resources	34	42	12	6	6	0	76	12	15
2018	Financial management	51	33	16	0	0	0	84	0	12
2018	Information technology	41	39	4	8	8	0	80	16	25
2018	Policy	41	42	11	6	0	0	82	6	45
2018	None of the above	67	26	7	0	0	0	93	0	12
2017	Federal regulators	43	41	9	4	3	0	84	7	67
2017	Compliance, inspection and enforcement	50	42	4	4	0	0	92	4	26
2017	Communications or public affairs	59	27	7	3	4	0	86	7	27
2017	Legal services	31	54	15	0	0	0	85	0	13
2017	Administration and operations	47	33	16	4	0	0	80	4	49
2017	Human resources	41	40	0	13	6	0	81	19	14
2017	Financial management	42	49	8	0	0	0	92	0	12
2017	Information management	78	15	0	0	0	7	100	0	13
2017	Information technology	42	42	7	3	3	3	86	7	29
2017	Policy	49	33	13	0	0	5	87	0	41
2017	None of the above	70	17	6	6	0	0	88	6	16
2014	Client contact centre	61	25	6	7	0	0	86	7	15
2014	Federal regulators	30	44	12	12	1	1	75	14	87
2014	Compliance, inspection and enforcement	34	24	21	15	6	0	57	21	31
2014	Communications or public affairs	38	47	15	0	0	0	85	0	26
2014	Legal services	28	51	14	7	0	0	78	7	14
2014	Administration and operations	41	41	13	4	0	0	83	4	46
2014	Human resources	17	17	25	33	9	0	34	41	10
2014	Information management	37	40	17	6	0	0	77	6	15
2014	Information technology	26	42	21	11	0	0	68	11	19
2014	None of the above	36	24	32	4	4	0	60	8	25

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	8	31	30	24	0	0	54	15	13
2020	Federal regulators	3	17	40	29	10	0	1	39	20	74
2020	Compliance, inspection and enforcement	3	7	31	37	19	0	3	57	11	30
2020	Communications or public affairs	3	10	33	41	10	3	0	52	14	30
2020	Legal services	0	13	52	17	19	0	0	35	13	23
2020	Administration and operations	8	14	33	24	18	2	1	43	23	51
2020	Human resources	0	23	62	10	5	0	0	14	23	21
2020	Financial management	8	24	46	14	8	0	0	22	32	13
2020	Information technology	5	14	50	14	18	0	0	32	19	22
2020	Policy	2	16	41	32	10	0	0	41	18	51
2020	None of the above	6	12	49	16	18	0	0	33	18	17
2019	Client contact centre	8	16	53	15	8	0	0	23	23	13
2019	Federal regulators	5	13	43	23	15	1	0	38	19	79
2019	Compliance, inspection and enforcement	5	16	21	37	21	0	0	58	21	38
2019	Communications or public affairs	0	18	29	39	7	0	7	50	19	28
2019	Science and technology	9	9	18	36	27	0	0	64	18	11
2019	Legal services	0	5	38	38	20	0	0	57	5	21
2019	Administration and operations	5	15	44	29	7	0	0	36	20	41
2019	Human resources	14	34	34	18	0	0	0	18	48	21
2019	Financial management	0	7	36	49	7	0	0	56	7	14
2019	Information management	0	9	36	19	27	0	9	50	10	11
2019	Information technology	3	10	39	44	3	0	0	48	13	31
2019	Policy	5	19	32	24	19	0	0	43	24	37
2019	None of the above	12	25	44	19	0	0	0	19	37	16
2018	Client contact centre	26	18	18	18	18	0	0	37	45	11
2018	Federal regulators	3	16	39	27	15	0	0	42	18	73
2018	Compliance, inspection and enforcement	6	22	24	32	16	0	0	48	28	37
2018	Communications or public affairs	8	20	44	21	4	3	0	26	29	29
2018	Legal services	6	5	31	42	10	0	5	55	12	19
2018	Administration and operations	0	13	43	26	17	0	0	43	13	42
2018	Human resources	6	49	32	7	5	0	0	12	55	15
2018	Financial management	0	0	24	50	26	0	0	76	0	12
2018	Information technology	4	13	35	36	12	0	0	48	17	25
2018	Policy	4	11	37	36	9	0	2	46	16	45
2018	None of the above	0	22	24	29	18	0	6	50	24	12
2017	Federal regulators	4	13	40	32	9	0	1	42	18	67
2017	Compliance, inspection and enforcement	12	19	27	15	23	4	0	40	32	26
2017	Communications or public affairs	7	12	47	21	11	0	3	33	19	27
2017	Legal services	0	23	38	23	16	0	0	39	23	13
2017	Administration and operations	18	19	25	21	15	0	2	37	38	47
2017	Human resources	12	36	44	7	0	0	0	7	48	14
2017	Financial management	0	17	41	42	0	0	0	42	17	12
2017	Information management	0	9	38	22	24	0	7	50	9	13
2017	Information technology	0	31	38	17	14	0	0	31	31	29
2017	Policy	2	13	33	23	20	2	7	47	17	41
2017	None of the above	0	19	47	14	13	0	7	28	21	15
2014	Client contact centre	12	7	39	34	7	0	0	42	20	15
2014	Federal regulators	2	19	41	23	13	2	1	36	22	87
2014	Compliance, inspection and enforcement	12	27	42	15	3	0	0	18	40	31
2014	Communications or public affairs	4	32	38	18	8	0	0	26	36	26
2014	Legal services	0	22	36	35	7	0	0	42	22	14
2014	Administration and operations	13	24	26	19	13	2	2	34	39	46
2014	Human resources	0	51	41	0	9	0	0	9	51	10
2014	Information management	6	29	41	12	13	0	0	24	35	15
2014	Information technology	11	31	53	5	0	0	0	5	42	19
2014	None of the above	9	30	53	8	0	0	0	8	38	24

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	8	23	23	39	0	0	62	15	13
2020	Federal regulators	3	10	13	41	31	0	3	74	13	74
2020	Compliance, inspection and enforcement	0	3	6	44	43	3	0	90	4	30
2020	Communications or public affairs	0	14	10	41	24	10	0	73	15	29
2020	Legal services	0	8	8	45	38	0	0	83	8	24
2020	Administration and operations	4	2	14	41	37	2	1	80	6	51
2020	Human resources	0	11	38	24	27	0	0	51	11	21
2020	Financial management	0	0	15	46	39	0	0	85	0	13
2020	Information technology	4	4	17	27	48	0	0	74	9	23
2020	Policy	2	8	11	49	30	0	0	79	10	50
2020	None of the above	0	6	34	17	43	0	0	60	6	17
2019	Client contact centre	0	8	39	38	15	0	0	54	8	13
2019	Federal regulators	4	9	19	39	25	2	1	67	14	79
2019	Compliance, inspection and enforcement	3	2	24	42	28	0	0	71	5	38
2019	Communications or public affairs	0	7	36	25	18	7	7	50	8	28
2019	Science and technology	0	9	9	45	36	0	0	82	9	11
2019	Legal services	0	0	24	48	29	0	0	76	0	21
2019	Administration and operations	2	5	24	46	17	5	0	67	8	41
2019	Human resources	0	14	24	43	18	0	0	62	14	21
2019	Financial management	0	7	22	21	49	0	0	71	7	14
2019	Information management	0	18	9	18	45	0	9	70	20	11
2019	Information technology	0	0	20	57	23	0	0	80	0	30
2019	Policy	3	3	24	39	28	3	0	69	6	36
2019	None of the above	0	13	32	31	25	0	0	56	13	16
2018	Client contact centre	9	17	28	18	28	0	0	46	26	11
2018	Federal regulators	1	10	24	40	24	0	0	64	11	74
2018	Compliance, inspection and enforcement	8	8	25	29	30	0	0	59	16	37
2018	Communications or public affairs	10	14	43	24	7	3	0	32	24	29
2018	Legal services	0	0	37	47	10	0	5	61	0	19
2018	Administration and operations	0	7	23	45	20	2	3	69	7	42
2018	Human resources	8	6	41	24	12	0	8	40	16	15
2018	Financial management	0	0	26	47	28	0	0	74	0	12
2018	Information technology	4	4	23	24	40	0	4	67	8	25
2018	Policy	7	4	25	40	22	0	2	63	11	45
2018	None of the above	0	0	30	53	17	0	0	70	0	12
2017	Federal regulators	1	15	34	35	13	0	1	49	16	67
2017	Compliance, inspection and enforcement	12	15	23	31	12	4	4	46	29	26
2017	Communications or public affairs	3	14	34	18	27	0	3	47	18	27
2017	Legal services	0	23	54	16	8	0	0	23	23	13
2017	Administration and operations	4	13	33	30	18	2	0	49	18	47
2017	Human resources	19	11	26	13	16	6	7	34	35	14
2017	Financial management	0	16	25	24	34	0	0	59	16	12
2017	Information management	9	8	43	25	8	0	7	36	18	13
2017	Information technology	0	14	25	26	21	8	6	55	16	29
2017	Policy	9	2	40	22	18	0	9	44	12	41
2017	None of the above	0	12	33	36	13	0	6	53	12	15
2014	Client contact centre	6	0	18	46	30	0	0	76	6	15
2014	Federal regulators	3	6	15	40	31	3	2	74	10	87
2014	Compliance, inspection and enforcement	12	18	18	33	15	3	0	50	32	31
2014	Communications or public affairs	4	0	21	21	50	4	0	74	4	26
2014	Legal services	0	14	22	35	29	0	0	64	14	14
2014	Administration and operations	0	7	24	37	17	7	9	64	8	46
2014	Human resources	0	0	66	16	9	0	9	28	0	10
2014	Information management	6	29	18	18	30	0	0	48	35	15
2014	Information technology	5	5	37	26	16	0	11	47	12	19
2014	None of the above	4	8	24	51	8	4	0	62	13	25

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	0	39	22	24	8	0	50	8	13
2020	Federal regulators	4	18	36	27	14	0	1	41	23	74
2020	Compliance, inspection and enforcement	3	14	27	37	19	0	0	55	17	30
2020	Communications or public affairs	29	20	27	7	18	0	0	24	49	30
2020	Legal services	0	4	33	34	29	0	0	63	4	24
2020	Administration and operations	6	8	42	28	14	2	0	43	14	50
2020	Human resources	9	14	25	42	9	0	0	51	23	21
2020	Financial management	0	8	25	46	22	0	0	67	8	13
2020	Information technology	4	13	4	31	34	13	0	75	20	23
2020	Policy	8	18	29	27	18	0	0	45	26	51
2020	None of the above	12	0	43	10	34	0	0	44	12	17
2019	Client contact centre	0	8	31	53	8	0	0	61	8	13
2019	Federal regulators	5	16	39	26	13	1	0	39	21	78
2019	Compliance, inspection and enforcement	11	24	23	22	20	0	0	42	35	38
2019	Communications or public affairs	11	21	36	19	3	3	7	24	35	28
2019	Science and technology	9	0	45	27	18	0	0	45	9	11
2019	Legal services	0	9	19	52	20	0	0	72	9	21
2019	Administration and operations	3	25	30	28	12	3	0	41	28	40
2019	Human resources	5	14	39	29	14	0	0	43	19	21
2019	Financial management	0	8	29	43	21	0	0	64	8	14
2019	Information management	0	9	18	37	18	9	9	67	11	11
2019	Information technology	7	10	13	33	33	3	0	69	17	30
2019	Policy	11	14	38	11	24	3	0	36	25	37
2019	None of the above	12	25	19	44	0	0	0	44	38	16
2018	Client contact centre	9	36	28	18	9	0	0	28	45	11
2018	Federal regulators	9	15	33	25	18	0	0	43	25	74
2018	Compliance, inspection and enforcement	6	19	32	24	19	0	0	43	25	37
2018	Communications or public affairs	24	17	38	14	3	4	0	18	43	29
2018	Legal services	0	11	63	10	10	0	5	22	12	19
2018	Administration and operations	5	14	37	25	17	2	0	43	19	41
2018	Human resources	6	25	29	18	14	0	8	34	34	15
2018	Financial management	0	0	18	64	8	10	0	80	0	12
2018	Information technology	0	0	16	53	31	0	0	84	0	25
2018	Policy	16	7	42	20	15	0	0	35	22	45
2018	None of the above	7	15	24	47	0	0	6	50	24	12
2017	Federal regulators	10	23	36	16	13	0	1	30	34	66
2017	Compliance, inspection and enforcement	12	15	23	19	31	0	0	50	27	26
2017	Communications or public affairs	7	28	40	15	10	0	0	25	35	27
2017	Legal services	0	8	46	46	0	0	0	46	8	13
2017	Administration and operations	9	15	36	26	10	0	4	38	25	48
2017	Human resources	12	11	49	6	22	0	0	28	23	14
2017	Financial management	8	17	33	24	8	9	0	36	27	12
2017	Information management	18	0	15	23	38	0	7	65	19	13
2017	Information technology	0	9	20	50	18	0	3	71	9	29
2017	Policy	11	21	28	13	17	2	7	34	35	41
2017	None of the above	6	6	44	18	19	0	7	40	13	16
2014	Client contact centre	0	25	32	21	15	0	7	39	27	15
2014	Federal regulators	9	13	39	27	10	1	1	38	23	87
2014	Compliance, inspection and enforcement	22	31	24	18	3	3	0	21	54	31
2014	Communications or public affairs	11	20	39	16	10	3	0	27	33	26
2014	Legal services	7	14	44	22	13	0	0	35	22	14
2014	Administration and operations	13	18	30	22	11	0	7	35	33	46
2014	Human resources	0	58	8	16	18	0	0	34	58	10
2014	Information management	6	12	31	18	23	0	11	46	20	15
2014	Information technology	0	27	42	21	5	0	5	28	28	19
2014	None of the above	12	32	36	8	4	4	4	13	48	25

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	0	33	33	35	0	0	67	0	12
2020	Federal regulators	8	14	40	27	10	0	1	37	23	74
2020	Compliance, inspection and enforcement	3	0	19	38	39	0	0	77	3	30
2020	Communications or public affairs	0	7	40	36	18	0	0	53	7	30
2020	Legal services	4	12	41	17	26	0	0	42	17	24
2020	Administration and operations	4	5	28	41	18	2	1	62	10	51
2020	Human resources	0	5	49	28	13	0	5	44	5	21
2020	Financial management	0	16	16	61	8	0	0	68	16	13
2020	Information technology	5	5	18	42	31	0	0	73	9	22
2020	Policy	2	13	32	35	18	0	0	52	15	50
2020	None of the above	6	0	61	12	22	0	0	33	6	17
2019	Client contact centre	0	8	42	25	25	0	0	50	8	12
2019	Federal regulators	3	12	38	30	16	1	0	47	15	79
2019	Compliance, inspection and enforcement	3	5	25	32	35	0	0	68	8	37
2019	Communications or public affairs	0	3	49	34	10	0	4	46	3	29
2019	Science and technology	0	0	45	18	36	0	0	55	0	11
2019	Legal services	0	24	57	10	10	0	0	20	24	21
2019	Administration and operations	0	2	39	39	17	2	0	57	3	41
2019	Human resources	0	19	43	34	4	0	0	38	19	21
2019	Financial management	0	7	14	56	22	0	0	79	7	14
2019	Information management	0	9	9	9	64	0	9	80	10	11
2019	Information technology	3	7	16	42	32	0	0	74	10	31
2019	Policy	3	11	33	39	13	0	0	53	14	36
2019	None of the above	5	6	26	38	24	0	0	63	12	16
2018	Client contact centre	0	18	17	55	9	0	0	64	18	11
2018	Federal regulators	5	15	39	32	8	0	0	40	20	74
2018	Compliance, inspection and enforcement	0	8	22	49	22	0	0	70	8	37
2018	Communications or public affairs	3	6	34	53	3	0	0	56	10	29
2018	Legal services	0	16	53	16	10	0	5	28	17	19
2018	Administration and operations	0	5	37	33	22	0	2	56	5	42
2018	Human resources	0	12	30	39	11	0	8	54	13	15
2018	Financial management	0	8	16	56	20	0	0	76	8	12
2018	Information technology	4	3	24	45	23	0	0	68	7	25
2018	Policy	0	16	44	25	15	0	0	40	16	45
2018	None of the above	7	0	53	15	18	0	6	35	8	12
2017	Federal regulators	6	15	36	31	11	0	1	43	21	66
2017	Compliance, inspection and enforcement	0	4	27	38	31	0	0	69	4	26
2017	Communications or public affairs	15	13	38	27	3	0	3	32	29	27
2017	Legal services	8	15	39	38	0	0	0	38	23	13
2017	Administration and operations	2	8	32	34	19	0	4	56	11	47
2017	Human resources	12	12	41	12	24	0	0	35	24	14
2017	Financial management	0	8	33	41	17	0	0	58	8	12
2017	Information management	7	0	6	33	46	0	7	86	8	13
2017	Information technology	0	3	28	37	29	0	3	68	3	28
2017	Policy	7	9	27	24	24	2	7	53	17	40
2017	None of the above	0	25	39	21	14	0	0	35	25	15
2014	Client contact centre	0	6	32	33	22	0	7	60	6	15
2014	Federal regulators	9	13	44	23	8	2	1	32	23	87
2014	Compliance, inspection and enforcement	15	30	25	24	3	3	0	28	47	31
2014	Communications or public affairs	4	19	37	18	22	0	0	41	23	26
2014	Legal services	0	36	35	22	7	0	0	29	36	14
2014	Administration and operations	7	7	43	26	11	0	7	39	14	46
2014	Information management	6	0	36	35	18	0	6	55	6	15
2014	Information technology	0	32	37	21	11	0	0	32	32	19
2014	None of the above	13	29	21	25	4	4	4	31	46	24

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	8	40	23	16	8	0	41	16	13
2020	Federal regulators	10	18	24	31	12	3	3	45	29	74
2020	Compliance, inspection and enforcement	3	13	20	21	41	3	0	63	16	30
2020	Communications or public affairs	3	13	19	34	27	3	0	63	17	30
2020	Legal services	0	17	25	25	33	0	0	58	17	24
2020	Administration and operations	9	10	27	30	20	0	4	52	20	51
2020	Human resources	0	20	29	30	21	0	0	51	20	20
2020	Financial management	8	23	30	29	9	0	0	38	32	13
2020	Information technology	4	27	13	27	30	0	0	56	31	23
2020	Policy	6	20	17	22	32	0	2	55	27	50
2020	None of the above	0	0	70	0	24	7	0	25	0	17
2019	Client contact centre	16	15	46	15	8	0	0	23	31	13
2019	Federal regulators	5	21	33	15	17	3	7	35	29	79
2019	Compliance, inspection and enforcement	8	12	16	32	27	3	3	62	21	38
2019	Communications or public affairs	11	14	40	25	3	0	7	30	27	28
2019	Science and technology	0	9	27	27	36	0	0	64	9	11
2019	Legal services	0	0	47	29	19	0	5	50	0	21
2019	Administration and operations	7	12	19	29	27	2	2	59	21	41
2019	Human resources	0	19	29	33	18	0	0	52	19	21
2019	Financial management	0	7	35	29	29	0	0	58	7	14
2019	Information management	9	18	9	9	36	9	9	56	33	11
2019	Information technology	3	16	29	23	29	0	0	51	20	31
2019	Policy	6	13	26	29	25	3	0	55	19	36
2019	None of the above	18	6	7	43	25	0	0	69	25	16
2018	Client contact centre	9	45	46	0	0	0	0	0	54	11
2018	Federal regulators	5	21	35	24	13	0	1	38	27	73
2018	Compliance, inspection and enforcement	2	8	38	14	38	0	0	52	10	37
2018	Communications or public affairs	6	23	38	20	12	0	0	32	30	29
2018	Legal services	0	6	42	31	16	0	5	50	6	19
2018	Administration and operations	5	11	27	24	25	5	2	53	18	42
2018	Human resources	12	26	29	11	13	0	8	27	42	15
2018	Financial management	0	8	42	42	8	0	0	50	8	12
2018	Information technology	8	16	35	25	16	0	0	41	24	25
2018	Policy	7	13	33	33	14	0	0	47	20	45
2018	None of the above	7	11	29	35	18	0	0	53	18	12
2017	Federal regulators	12	23	21	27	15	1	1	43	36	67
2017	Compliance, inspection and enforcement	15	15	15	20	31	4	0	53	32	26
2017	Communications or public affairs	14	10	35	25	13	0	3	39	24	27
2017	Legal services	0	15	46	23	16	0	0	39	15	13
2017	Administration and operations	9	11	35	19	24	0	2	44	20	47
2017	Human resources	12	18	21	22	20	0	7	46	32	14
2017	Financial management	0	33	24	16	26	0	0	42	33	12
2017	Information management	18	0	35	32	8	0	7	43	19	13
2017	Information technology	3	21	22	24	25	0	6	52	25	29
2017	Policy	9	11	20	28	17	2	13	54	23	41
2017	None of the above	0	26	25	12	23	0	13	40	31	15
2014	Client contact centre	16	34	13	14	24	0	0	38	49	14
2014	Federal regulators	8	25	38	17	9	2	1	27	34	87
2014	Compliance, inspection and enforcement	24	18	21	21	6	6	3	29	47	31
2014	Communications or public affairs	12	23	32	8	21	4	0	30	36	26
2014	Legal services	0	22	44	27	7	0	0	35	22	14
2014	Administration and operations	9	26	37	9	13	2	4	23	37	46
2014	Human resources	66	18	9	8	0	0	0	8	83	10
2014	Information management	6	35	29	11	19	0	0	30	41	15
2014	Information technology	26	26	26	16	5	0	0	21	53	19
2014	None of the above	8	24	28	20	7	4	8	31	37	25

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	15	31	8	0	25	0	10	49	13
2020	Federal regulators	7	7	22	38	23	0	3	63	14	74
2020	Compliance, inspection and enforcement	0	0	33	26	38	3	0	66	0	30
2020	Communications or public affairs	4	13	34	36	10	3	0	48	18	30
2020	Legal services	0	8	29	25	38	0	0	63	8	24
2020	Administration and operations	11	6	16	33	29	0	5	65	18	51
2020	Human resources	0	20	20	38	13	0	10	56	22	21
2020	Financial management	0	0	23	38	39	0	0	77	0	13
2020	Information technology	4	4	9	26	47	9	0	81	10	23
2020	Policy	4	4	31	28	32	0	2	60	8	51
2020	None of the above	5	0	30	18	47	0	0	65	5	17
2019	Client contact centre	16	31	23	15	8	0	8	25	50	13
2019	Federal regulators	4	7	29	29	25	4	3	57	11	79
2019	Compliance, inspection and enforcement	8	10	22	27	25	3	6	56	20	37
2019	Communications or public affairs	0	29	28	11	18	7	7	34	34	28
2019	Science and technology	0	0	9	36	45	0	9	90	0	11
2019	Legal services	0	0	28	38	24	5	5	69	0	21
2019	Administration and operations	5	14	22	34	22	2	0	58	20	41
2019	Human resources	15	24	34	14	14	0	0	28	39	21
2019	Financial management	7	0	43	21	22	0	7	46	8	14
2019	Information management	0	36	9	0	36	9	9	44	44	11
2019	Information technology	0	0	13	46	31	0	10	86	0	31
2019	Policy	6	11	17	34	24	5	3	64	18	36
2019	None of the above	0	14	7	33	40	7	0	78	15	15
2018	Client contact centre	9	54	18	0	9	9	0	10	70	11
2018	Federal regulators	3	14	42	24	17	0	0	41	17	74
2018	Compliance, inspection and enforcement	6	8	43	16	28	0	0	44	13	37
2018	Communications or public affairs	16	16	14	26	13	6	9	46	38	29
2018	Legal services	0	5	53	10	26	5	0	39	6	19
2018	Administration and operations	3	13	30	24	25	0	5	52	16	41
2018	Human resources	37	32	19	11	0	0	0	11	70	15
2018	Financial management	0	0	58	24	18	0	0	42	0	12
2018	Information technology	4	8	15	36	37	0	0	73	12	25
2018	Policy	5	9	21	36	27	0	2	65	14	44
2018	None of the above	0	17	26	44	7	6	0	55	18	12
2017	Federal regulators	6	13	28	29	21	0	4	51	20	67
2017	Compliance, inspection and enforcement	27	19	19	27	8	0	0	35	46	26
2017	Communications or public affairs	0	17	29	31	20	3	0	53	18	27
2017	Legal services	7	8	46	31	8	0	0	39	15	13
2017	Administration and operations	13	17	27	19	19	2	2	41	32	47
2017	Human resources	36	27	13	0	16	7	0	18	68	14
2017	Financial management	0	16	24	33	17	0	8	55	18	12
2017	Information management	9	14	30	24	8	0	15	37	27	13
2017	Information technology	3	6	21	30	29	8	2	66	10	29
2017	Policy	9	6	25	19	28	0	12	54	17	41
2017	None of the above	0	26	21	39	13	0	0	52	26	15
2014	Client contact centre	6	12	19	27	36	0	0	62	18	15
2014	Federal regulators	0	8	23	35	22	6	5	65	9	87
2014	Compliance, inspection and enforcement	6	18	17	43	6	9	0	54	27	31
2014	Communications or public affairs	0	0	9	35	45	11	0	90	0	26
2014	Legal services	0	0	51	42	7	0	0	49	0	14
2014	Administration and operations	7	11	20	28	19	9	7	56	21	46
2014	Human resources	9	0	66	17	9	0	0	26	9	10
2014	Information management	6	23	24	23	24	0	0	47	29	15
2014	Information technology	0	21	26	42	5	0	5	50	22	19
2014	None of the above	8	16	20	28	15	4	8	50	28	25

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	8	31	0	23	25	0	30	29	13
2020	Federal regulators	3	18	32	32	13	1	2	46	21	74
2020	Compliance, inspection and enforcement	7	3	26	37	23	3	0	62	11	30
2020	Communications or public affairs	13	9	43	21	10	3	0	32	23	30
2020	Legal services	0	4	41	21	34	0	0	55	4	24
2020	Administration and operations	4	12	38	20	23	2	1	44	17	50
2020	Human resources	0	23	30	37	4	0	5	43	25	21
2020	Financial management	0	0	8	37	40	15	0	90	0	13
2020	Information technology	13	0	14	26	39	9	0	71	14	23
2020	Policy	4	18	26	33	19	0	0	52	22	51
2020	None of the above	6	0	53	12	22	7	0	36	7	17
2019	Client contact centre	0	16	23	38	23	0	0	61	16	13
2019	Federal regulators	5	10	39	28	15	1	1	44	16	79
2019	Compliance, inspection and enforcement	5	19	14	36	24	0	3	62	24	38
2019	Communications or public affairs	4	21	29	25	7	7	7	37	29	28
2019	Science and technology	0	0	36	36	18	9	0	60	0	11
2019	Legal services	0	9	38	38	14	0	0	53	9	21
2019	Administration and operations	5	25	29	22	17	0	2	40	30	41
2019	Human resources	10	19	43	19	9	0	0	28	29	21
2019	Financial management	0	0	8	70	15	7	0	92	0	14
2019	Information management	0	0	18	27	36	9	9	78	0	11
2019	Information technology	6	7	16	33	31	0	7	69	14	31
2019	Policy	8	11	38	24	14	3	3	40	20	37
2019	None of the above	7	0	32	37	24	0	0	62	7	16
2018	Client contact centre	0	28	45	28	0	0	0	28	28	11
2018	Federal regulators	3	22	32	32	10	1	0	42	25	74
2018	Compliance, inspection and enforcement	5	8	33	22	30	3	0	53	13	37
2018	Communications or public affairs	10	3	56	15	4	8	5	22	15	29
2018	Legal services	0	5	53	21	16	5	0	39	6	19
2018	Administration and operations	0	14	43	21	22	0	0	43	14	42
2018	Human resources	6	14	44	22	5	0	8	29	22	15
2018	Financial management	0	0	41	32	28	0	0	59	0	12
2018	Information technology	4	4	18	54	21	0	0	75	8	24
2018	Policy	7	11	42	27	13	0	0	40	18	45
2018	None of the above	7	21	21	26	25	0	0	50	29	12
2017	Federal regulators	9	14	40	19	14	1	1	35	24	67
2017	Compliance, inspection and enforcement	4	8	42	23	23	0	0	46	11	26
2017	Communications or public affairs	10	10	44	18	7	7	3	27	23	27
2017	Legal services	0	0	54	39	8	0	0	46	0	13
2017	Administration and operations	8	19	27	26	19	0	2	46	27	49
2017	Human resources	18	13	25	15	22	7	0	40	33	14
2017	Financial management	0	8	49	17	8	17	0	30	10	12
2017	Information management	16	7	16	30	17	0	15	54	27	13
2017	Information technology	0	9	10	54	18	3	6	80	9	29
2017	Policy	15	11	36	11	18	4	5	32	29	41
2017	None of the above	0	6	32	26	29	0	7	59	6	15
2014	Client contact centre	12	6	19	40	22	0	0	63	18	15
2014	Federal regulators	9	8	42	29	7	3	1	38	18	87
2014	Compliance, inspection and enforcement	15	12	54	12	3	3	0	16	29	31
2014	Communications or public affairs	8	12	28	27	25	0	0	52	20	26
2014	Legal services	0	14	43	37	6	0	0	42	14	14
2014	Administration and operations	9	11	33	21	13	7	7	40	23	46
2014	Human resources	17	9	41	25	9	0	0	34	26	10
2014	Information management	6	23	30	23	12	0	6	37	31	15
2014	Information technology	5	11	53	26	5	0	0	32	16	19
2014	None of the above	4	35	36	4	4	4	12	10	47	25

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	22	24	30	9	0	0	39	37	13
2020	Federal regulators	4	16	36	30	13	0	1	43	20	73
2020	Compliance, inspection and enforcement	10	0	26	36	28	0	0	63	10	30
2020	Communications or public affairs	3	7	39	31	20	0	0	51	10	30
2020	Legal services	0	12	41	17	29	0	0	46	12	24
2020	Administration and operations	4	6	32	31	22	4	1	57	10	51
2020	Human resources	0	9	29	49	8	0	5	60	10	21
2020	Financial management	0	16	22	38	25	0	0	63	16	13
2020	Information technology	0	0	18	35	48	0	0	82	0	23
2020	Policy	2	19	38	27	14	0	0	41	21	51
2020	None of the above	5	12	43	28	13	0	0	41	17	17
2019	Client contact centre	0	0	54	15	31	0	0	46	0	13
2019	Federal regulators	4	13	23	36	24	0	0	60	17	78
2019	Compliance, inspection and enforcement	2	19	21	21	32	3	3	56	22	38
2019	Communications or public affairs	7	14	21	35	15	0	7	54	23	28
2019	Science and technology	0	27	27	18	18	9	0	40	30	11
2019	Legal services	5	5	38	34	19	0	0	53	9	21
2019	Administration and operations	2	0	22	49	27	0	0	76	2	41
2019	Human resources	0	24	23	43	9	0	0	53	24	21
2019	Financial management	0	0	43	29	21	0	7	54	0	14
2019	Information management	0	0	18	45	27	0	9	80	0	11
2019	Information technology	0	3	16	36	38	0	7	79	4	31
2019	Policy	2	14	27	38	19	0	0	57	16	37
2019	None of the above	6	12	33	31	18	0	0	49	19	16

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	30	15	0	8	25	0	69	11	13
2020	Federal regulators	29	25	14	8	6	8	11	66	17	74
2020	Compliance, inspection and enforcement	33	27	13	10	7	7	3	67	19	30
2020	Communications or public affairs	28	34	16	3	0	20	0	76	4	30
2020	Legal services	42	25	12	4	0	12	4	80	5	24
2020	Administration and operations	24	38	24	2	4	2	6	68	6	50
2020	Human resources	18	25	43	5	5	5	0	45	9	21
2020	Financial management	39	24	29	0	0	8	0	68	0	13
2020	Information technology	27	43	8	0	9	9	4	80	10	23
2020	Policy	26	24	24	6	2	8	10	62	9	50
2020	None of the above	52	30	6	0	6	6	0	87	7	17
2019	Client contact centre	25	17	41	17	0	0	0	41	17	12
2019	Federal regulators	35	24	21	9	5	4	2	63	15	79
2019	Compliance, inspection and enforcement	32	36	16	5	5	5	0	72	11	38
2019	Communications or public affairs	17	21	31	7	7	7	11	45	17	29
2019	Science and technology	18	9	18	9	0	36	9	50	17	11
2019	Legal services	33	28	15	5	0	14	5	76	6	21
2019	Administration and operations	30	30	20	5	3	5	8	68	9	40
2019	Human resources	14	48	14	24	0	0	0	62	24	21
2019	Financial management	30	28	21	7	0	0	14	67	8	14
2019	Information management	36	45	18	0	0	0	0	82	0	11
2019	Information technology	38	19	26	0	7	0	10	64	7	31
2019	Policy	23	31	25	12	0	8	3	60	13	36
2019	None of the above	43	32	6	13	0	6	0	79	14	16
2018	Client contact centre	9	55	9	17	9	0	0	64	26	11
2018	Federal regulators	29	36	9	8	5	11	1	74	16	73
2018	Compliance, inspection and enforcement	21	26	19	8	6	14	6	59	17	37
2018	Communications or public affairs	3	55	7	17	9	9	0	64	29	30
2018	Legal services	31	43	16	0	0	10	0	83	0	19
2018	Administration and operations	29	32	18	14	0	5	3	66	15	43
2018	Human resources	33	49	12	0	0	0	6	87	0	15
2018	Financial management	39	34	10	0	0	8	10	88	0	12
2018	Information technology	28	32	16	15	0	4	4	66	17	25
2018	Policy	26	29	23	11	7	2	2	58	18	45
2018	None of the above	43	29	7	6	15	0	0	71	21	12
2017	Federal regulators	22	37	10	7	11	10	3	68	21	67
2017	Compliance, inspection and enforcement	27	35	11	8	8	8	4	70	17	26
2017	Communications or public affairs	17	22	28	17	10	7	0	41	29	27
2017	Legal services	39	39	8	7	0	8	0	84	8	13
2017	Administration and operations	41	30	12	8	0	4	4	78	9	48
2017	Human resources	30	26	27	0	12	5	0	59	13	14
2017	Financial management	25	50	25	0	0	0	0	75	0	12
2017	Information management	32	13	32	0	15	0	8	49	16	13
2017	Information technology	42	45	3	3	3	3	0	90	7	29
2017	Policy	38	20	9	9	7	12	7	71	19	41
2017	None of the above	25	38	7	18	0	6	6	72	21	16
2014	Client contact centre	34	34	12	6	14	0	0	68	20	15
2014	Federal regulators	32	24	17	7	4	10	6	67	13	87
2014	Compliance, inspection and enforcement	9	30	12	15	12	12	9	49	35	31
2014	Communications or public affairs	38	34	12	0	4	12	0	82	4	26
2014	Legal services	27	51	14	0	0	7	0	84	0	14
2014	Administration and operations	31	43	11	4	4	2	4	79	9	46
2014	Human resources	35	8	9	0	17	0	32	62	25	10
2014	Information management	17	12	23	25	12	11	0	33	41	15
2014	Information technology	21	47	32	0	0	0	0	68	0	19
2014	None of the above	23	24	12	12	17	0	12	54	33	25

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	15	16	0	0	8	0	83	0	13
2020	Federal regulators	48	26	15	4	6	0	1	75	10	72
2020	Compliance, inspection and enforcement	56	20	3	10	7	3	0	79	17	30
2020	Communications or public affairs	54	33	9	0	3	0	0	87	3	30
2020	Legal services	63	33	4	0	0	0	0	96	0	24
2020	Administration and operations	63	22	8	2	6	0	0	84	8	51
2020	Human resources	42	34	14	9	0	0	0	77	9	21
2020	Financial management	70	30	0	0	0	0	0	100	0	13
2020	Information technology	70	13	0	8	9	0	0	83	17	23
2020	Policy	61	23	4	8	2	2	0	86	10	51
2020	None of the above	70	23	0	0	6	0	0	94	6	17
2019	Client contact centre	38	39	15	0	8	0	0	77	8	13
2019	Federal regulators	50	27	5	13	5	0	0	77	18	79
2019	Compliance, inspection and enforcement	60	18	3	13	3	3	0	81	17	38
2019	Communications or public affairs	41	30	18	11	0	0	0	71	11	29
2019	Science and technology	55	27	9	0	9	0	0	82	9	11
2019	Legal services	52	38	5	5	0	0	0	90	5	21
2019	Administration and operations	61	29	2	5	2	0	0	90	7	41
2019	Human resources	33	43	14	5	5	0	0	76	9	21
2019	Financial management	58	28	14	0	0	0	0	86	0	14
2019	Information management	55	27	9	9	0	0	0	82	9	11
2019	Information technology	55	20	13	6	6	0	0	74	13	31
2019	Policy	43	37	11	6	3	0	0	80	9	35
2019	None of the above	68	12	13	6	0	0	0	81	6	16
2018	Client contact centre	46	36	9	0	9	0	0	82	9	11
2018	Federal regulators	47	31	8	12	1	0	0	78	14	72
2018	Compliance, inspection and enforcement	48	22	11	11	3	6	0	74	15	37
2018	Communications or public affairs	29	30	14	27	0	0	0	58	27	30
2018	Legal services	55	34	6	6	0	0	0	89	6	18
2018	Administration and operations	54	29	7	7	0	3	0	86	7	43
2018	Human resources	46	48	6	0	0	0	0	94	0	15
2018	Financial management	82	18	0	0	0	0	0	100	0	12
2018	Information technology	44	40	8	8	0	0	0	84	8	25
2018	Policy	46	36	9	0	9	0	0	82	9	45
2018	None of the above	56	15	0	14	15	0	0	71	29	12
2017	Federal regulators	45	34	6	10	5	0	0	79	15	67
2017	Compliance, inspection and enforcement	35	46	8	8	0	4	0	84	8	26
2017	Communications or public affairs	41	36	7	3	14	0	0	76	17	27
2017	Legal services	69	8	16	7	0	0	0	77	7	13
2017	Administration and operations	53	29	4	6	2	7	0	87	9	48
2017	Human resources	67	13	7	6	6	0	0	81	12	14
2017	Financial management	34	49	8	8	0	0	0	83	8	12
2017	Information management	47	13	9	9	23	0	0	60	31	13
2017	Information technology	70	16	4	3	7	0	0	86	10	29
2017	Policy	50	21	9	7	4	9	0	78	12	41
2017	None of the above	51	30	12	0	6	0	0	81	6	16
2014	Client contact centre	67	12	0	7	14	0	0	79	21	15
2014	Federal regulators	52	29	4	7	8	0	0	81	15	86
2014	Compliance, inspection and enforcement	30	21	12	24	9	3	0	54	34	31
2014	Communications or public affairs	52	16	17	7	8	0	0	68	15	26
2014	Legal services	37	63	0	0	0	0	0	100	0	14
2014	Administration and operations	52	30	11	2	4	0	0	83	6	46
2014	Human resources	42	41	0	8	9	0	0	83	17	10
2014	Information management	30	17	0	41	6	6	0	51	49	15
2014	Information technology	26	53	11	11	0	0	0	79	11	19
2014	None of the above	36	28	8	15	8	0	4	67	25	25

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	30	8	8	0	0	0	84	8	13
2020	Federal regulators	55	32	7	3	1	0	1	88	4	74
2020	Compliance, inspection and enforcement	62	24	7	3	3	0	0	86	7	30
2020	Communications or public affairs	47	43	6	0	3	0	0	91	3	30
2020	Legal services	75	21	4	0	0	0	0	96	0	24
2020	Administration and operations	66	17	14	4	0	0	0	82	4	51
2020	Human resources	32	49	10	9	0	0	0	81	9	21
2020	Financial management	70	30	0	0	0	0	0	100	0	13
2020	Information technology	62	34	5	0	0	0	0	95	0	21
2020	Policy	65	31	0	4	0	0	0	96	4	51
2020	None of the above	70	24	0	6	0	0	0	94	6	17
2019	Client contact centre	38	47	15	0	0	0	0	85	0	13
2019	Federal regulators	56	34	5	4	0	0	0	91	4	79
2019	Compliance, inspection and enforcement	58	29	3	3	8	0	0	87	11	38
2019	Communications or public affairs	31	48	14	7	0	0	0	79	7	29
2019	Science and technology	64	27	0	0	9	0	0	91	9	11
2019	Legal services	72	24	5	0	0	0	0	95	0	21
2019	Administration and operations	65	25	5	2	2	0	0	90	5	41
2019	Human resources	23	53	14	9	0	0	0	76	9	21
2019	Financial management	44	42	7	7	0	0	0	86	7	14
2019	Information management	45	45	9	0	0	0	0	91	0	11
2019	Information technology	57	29	10	3	0	0	0	87	3	31
2019	Policy	61	33	3	3	0	0	0	94	3	36
2019	None of the above	62	26	13	0	0	0	0	87	0	16
2018	Client contact centre	28	54	9	0	9	0	0	82	9	11
2018	Federal regulators	49	39	5	7	0	0	0	88	7	73
2018	Compliance, inspection and enforcement	49	32	8	8	3	0	0	81	11	37
2018	Communications or public affairs	22	49	13	17	0	0	0	70	17	30
2018	Legal services	68	32	0	0	0	0	0	100	0	19
2018	Administration and operations	65	24	11	0	0	0	0	89	0	43
2018	Human resources	45	47	8	0	0	0	0	92	0	15
2018	Financial management	92	8	0	0	0	0	0	100	0	12
2018	Information technology	52	32	8	8	0	0	0	84	8	25
2018	Policy	47	44	7	0	2	0	0	91	2	45
2018	None of the above	64	7	14	15	0	0	0	71	15	12
2017	Federal regulators	49	38	7	3	3	0	0	87	6	67
2017	Compliance, inspection and enforcement	54	39	4	4	0	0	0	92	4	26
2017	Communications or public affairs	29	34	23	14	0	0	0	63	14	27
2017	Legal services	62	31	0	7	0	0	0	93	7	13
2017	Administration and operations	51	41	2	4	0	2	0	94	4	49
2017	Human resources	67	13	7	0	12	0	0	81	12	14
2017	Financial management	58	42	0	0	0	0	0	100	0	12
2017	Information management	32	28	33	0	7	0	0	60	7	13
2017	Information technology	57	34	2	7	0	0	0	91	7	29
2017	Policy	62	19	4	7	2	5	0	85	10	41
2017	None of the above	76	12	6	0	6	0	0	88	6	16
2014	Client contact centre	55	18	6	21	0	0	0	73	21	15
2014	Federal regulators	66	24	6	1	3	0	0	90	4	87
2014	Compliance, inspection and enforcement	18	51	9	21	0	0	0	69	21	31
2014	Communications or public affairs	44	39	4	12	0	0	0	84	12	26
2014	Legal services	78	14	7	0	0	0	0	93	0	14
2014	Administration and operations	41	48	9	0	2	0	0	89	2	46
2014	Human resources	18	57	8	8	9	0	0	75	17	10
2014	Information management	30	18	6	35	12	0	0	48	46	15
2014	Information technology	32	58	5	5	0	0	0	89	5	19
2014	None of the above	23	65	0	8	4	0	0	88	12	25

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	15	32	0	0	8	0	65	0	13
2020	Federal regulators	52	39	4	1	3	0	0	91	4	74
2020	Compliance, inspection and enforcement	39	41	10	3	3	3	0	83	7	30
2020	Communications or public affairs	51	40	9	0	0	0	0	91	0	30
2020	Legal services	67	29	4	0	0	0	0	96	0	24
2020	Administration and operations	54	31	7	4	2	0	2	86	6	50
2020	Human resources	42	39	14	5	0	0	0	81	5	21
2020	Financial management	61	31	8	0	0	0	0	92	0	13
2020	Information technology	52	31	13	0	4	0	0	83	4	23
2020	Policy	69	24	4	2	0	2	0	94	2	51
2020	None of the above	64	36	0	0	0	0	0	100	0	17
2019	Client contact centre	23	54	15	8	0	0	0	77	8	13
2019	Federal regulators	48	32	12	5	3	0	0	81	8	79
2019	Compliance, inspection and enforcement	50	39	3	8	0	0	0	89	8	38
2019	Communications or public affairs	34	52	11	4	0	0	0	86	4	29
2019	Science and technology	55	36	0	0	9	0	0	91	9	11
2019	Legal services	72	28	0	0	0	0	0	100	0	21
2019	Administration and operations	51	32	12	5	0	0	0	83	5	41
2019	Human resources	28	63	0	9	0	0	0	91	9	21
2019	Financial management	65	28	0	0	7	0	0	93	7	14
2019	Information management	55	36	9	0	0	0	0	91	0	11
2019	Information technology	58	26	10	3	3	0	0	84	6	31
2019	Policy	64	27	3	3	3	0	0	92	5	37
2019	None of the above	55	32	13	0	0	0	0	87	0	16
2018	Client contact centre	9	63	18	0	9	0	0	72	9	11
2018	Federal regulators	51	34	9	4	1	0	0	85	5	73
2018	Compliance, inspection and enforcement	53	25	8	11	3	0	0	78	14	37
2018	Communications or public affairs	17	64	16	3	0	0	0	81	3	30
2018	Legal services	47	53	0	0	0	0	0	100	0	19
2018	Administration and operations	44	43	7	7	0	0	0	87	7	43
2018	Human resources	45	55	0	0	0	0	0	100	0	15
2018	Financial management	74	26	0	0	0	0	0	100	0	12
2018	Information technology	57	31	4	8	0	0	0	88	8	25
2018	Policy	47	42	4	0	4	2	0	91	5	45
2018	None of the above	39	46	15	0	0	0	0	85	0	12

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	33	16	0	0	10	0	82	0	12
2020	Federal regulators	50	25	4	6	4	5	5	84	11	74
2020	Compliance, inspection and enforcement	47	15	7	14	0	10	7	75	17	30
2020	Communications or public affairs	36	34	19	0	3	4	3	76	4	30
2020	Legal services	42	25	17	0	0	12	4	80	0	24
2020	Administration and operations	52	22	12	4	1	6	2	80	6	50
2020	Human resources	41	43	11	5	0	0	0	85	5	21
2020	Financial management	62	15	23	0	0	0	0	77	0	13
2020	Information technology	61	13	17	0	4	0	4	78	5	23
2020	Policy	49	27	10	0	2	10	2	87	2	51
2020	None of the above	64	16	20	0	0	0	0	80	0	17

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	8	32	15	0	0	0	53	15	13
2020	Federal regulators	59	29	1	6	1	0	4	91	7	73
2020	Compliance, inspection and enforcement	66	17	14	0	0	0	4	86	0	29
2020	Communications or public affairs	50	31	16	3	0	0	0	81	3	30
2020	Legal services	67	25	4	4	0	0	0	92	4	24
2020	Administration and operations	53	31	9	4	0	0	2	86	4	49
2020	Human resources	48	23	14	10	5	0	0	71	14	21
2020	Financial management	54	38	8	0	0	0	0	92	0	13
2020	Information technology	61	13	9	4	9	4	0	78	13	23
2020	Policy	72	22	2	2	0	2	0	96	2	51
2020	None of the above	57	32	11	0	0	0	0	89	0	17
2019	Client contact centre	38	31	23	0	0	0	8	75	0	13
2019	Federal regulators	62	21	10	0	3	3	1	87	3	79
2019	Compliance, inspection and enforcement	57	29	8	5	0	0	0	87	5	38
2019	Communications or public affairs	50	24	10	7	3	4	4	79	11	29
2019	Science and technology	55	18	18	9	0	0	0	73	9	11
2019	Legal services	52	33	15	0	0	0	0	85	0	21
2019	Administration and operations	68	24	5	2	0	0	0	93	2	41
2019	Human resources	28	38	19	9	0	0	5	70	10	21
2019	Financial management	79	6	7	0	0	0	7	92	0	14
2019	Information management	64	27	0	0	0	0	9	100	0	11
2019	Information technology	32	35	7	10	3	3	10	77	15	31
2019	Policy	78	19	0	2	0	0	0	98	2	37
2019	None of the above	62	19	19	0	0	0	0	81	0	16

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	30	16	8	0	0	0	77	8	13
2020	Federal regulators	49	28	14	2	3	0	4	80	6	74
2020	Compliance, inspection and enforcement	53	34	6	3	0	0	3	90	4	30
2020	Communications or public affairs	60	14	16	5	3	0	0	75	9	30
2020	Legal services	50	29	17	4	0	0	0	79	4	24
2020	Administration and operations	61	23	8	6	2	0	0	84	8	51
2020	Human resources	61	5	24	5	5	0	0	67	9	21
2020	Financial management	39	37	23	0	0	0	0	77	0	13
2020	Information technology	52	27	9	4	9	0	0	79	13	23
2020	Policy	60	30	4	4	2	0	0	90	6	51
2020	None of the above	58	30	6	0	0	6	0	93	0	17
2019	Client contact centre	38	39	23	0	0	0	0	77	0	13
2019	Federal regulators	47	28	9	10	5	1	0	76	16	79
2019	Compliance, inspection and enforcement	50	40	3	5	2	0	0	89	8	38
2019	Communications or public affairs	35	27	10	14	7	3	3	67	22	29
2019	Science and technology	36	36	9	9	9	0	0	73	18	11
2019	Legal services	47	24	19	10	0	0	0	71	10	21
2019	Administration and operations	61	22	15	2	0	0	0	83	2	41
2019	Human resources	43	34	9	5	9	0	0	76	14	21
2019	Financial management	58	28	7	7	0	0	0	86	7	14
2019	Information management	64	27	9	0	0	0	0	91	0	11
2019	Information technology	42	36	9	3	10	0	0	77	13	31
2019	Policy	62	19	8	5	3	3	0	83	8	37
2019	None of the above	62	25	7	0	0	6	0	93	0	16
2018	Client contact centre	28	54	9	9	0	0	0	82	9	11
2018	Federal regulators	39	47	6	4	1	0	2	88	6	72
2018	Compliance, inspection and enforcement	49	38	5	2	6	0	0	87	8	37
2018	Communications or public affairs	34	39	10	13	5	0	0	72	18	29
2018	Legal services	26	37	10	26	0	0	0	63	26	19
2018	Administration and operations	56	28	7	6	3	0	0	84	9	43
2018	Human resources	62	32	6	0	0	0	0	94	0	15
2018	Financial management	82	18	0	0	0	0	0	100	0	12
2018	Information technology	40	37	16	7	0	0	0	77	7	25
2018	Policy	37	42	7	9	2	0	3	82	11	45
2018	None of the above	36	57	0	0	0	0	6	100	0	12
2017	Federal regulators	41	37	11	6	4	0	0	78	10	67
2017	Compliance, inspection and enforcement	50	35	4	4	4	4	0	88	8	26
2017	Communications or public affairs	41	41	5	3	10	0	0	82	14	27
2017	Legal services	46	31	8	16	0	0	0	77	16	13
2017	Administration and operations	41	35	14	2	2	4	2	81	4	49
2017	Human resources	61	27	0	6	6	0	0	88	12	14
2017	Financial management	67	25	8	0	0	0	0	92	0	12
2017	Information management	25	27	40	0	7	0	0	53	7	13
2017	Information technology	34	50	3	14	0	0	0	83	14	29
2017	Policy	28	43	9	9	7	0	5	75	16	41
2017	None of the above	39	24	25	12	0	0	0	63	12	16
2014	Client contact centre	43	20	32	6	0	0	0	63	6	15
2014	Federal regulators	45	31	9	6	6	0	3	79	12	87
2014	Compliance, inspection and enforcement	33	30	12	18	6	0	0	63	24	31
2014	Communications or public affairs	52	21	20	0	4	4	0	76	4	26
2014	Legal services	37	42	14	7	0	0	0	78	7	14
2014	Administration and operations	48	37	4	9	2	0	0	85	11	46
2014	Human resources	51	33	0	0	17	0	0	83	17	10
2014	Information management	47	31	23	0	0	0	0	77	0	15
2014	Information technology	37	48	5	5	5	0	0	84	11	19
2014	None of the above	28	31	16	12	8	0	4	62	21	25

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	8	31	8	0	9	0	58	8	13
2020	Federal regulators	58	21	10	6	4	0	2	80	10	74
2020	Compliance, inspection and enforcement	62	24	3	6	0	3	0	90	6	30
2020	Communications or public affairs	60	20	16	3	0	0	0	81	3	30
2020	Legal services	67	17	8	4	0	4	0	87	4	24
2020	Administration and operations	65	17	4	7	4	2	0	84	12	51
2020	Human resources	56	19	15	5	5	0	0	75	10	20
2020	Financial management	61	31	8	0	0	0	0	92	0	13
2020	Information technology	50	32	8	0	9	0	0	82	9	22
2020	Policy	73	12	4	8	2	0	2	86	10	51
2020	None of the above	65	17	6	0	6	0	6	87	7	17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	16	16	8	0	0	0	77	8	13
2020	Federal regulators	54	31	4	7	1	0	2	87	9	74
2020	Compliance, inspection and enforcement	56	30	7	3	0	3	0	89	4	30
2020	Communications or public affairs	53	34	3	9	0	0	0	87	9	30
2020	Legal services	59	25	17	0	0	0	0	83	0	24
2020	Administration and operations	57	29	6	4	4	0	0	86	8	51
2020	Human resources	52	14	10	19	5	0	0	67	23	21
2020	Financial management	46	54	0	0	0	0	0	100	0	13
2020	Information technology	44	39	0	8	9	0	0	83	17	23
2020	Policy	63	25	4	2	4	0	2	90	6	51
2020	None of the above	66	21	6	0	6	0	0	88	6	17
2019	Client contact centre	46	31	23	0	0	0	0	77	0	13
2019	Federal regulators	51	31	9	5	3	1	0	83	8	79
2019	Compliance, inspection and enforcement	50	37	5	5	2	0	0	87	8	38
2019	Communications or public affairs	47	25	11	13	4	0	0	72	17	28
2019	Science and technology	36	27	9	18	0	9	0	70	20	11
2019	Legal services	66	14	10	9	0	0	0	81	9	21
2019	Administration and operations	58	37	5	0	0	0	0	95	0	40
2019	Human resources	40	30	10	15	5	0	0	70	20	20
2019	Financial management	58	28	7	7	0	0	0	86	7	14
2019	Information management	73	27	0	0	0	0	0	100	0	11
2019	Information technology	55	22	7	10	7	0	0	77	16	31
2019	Policy	62	30	2	6	0	0	0	92	6	37
2019	None of the above	50	37	7	6	0	0	0	87	6	16
2018	Client contact centre	20	49	20	10	0	0	0	70	10	10
2018	Federal regulators	51	32	10	3	1	0	3	85	4	70
2018	Compliance, inspection and enforcement	46	35	11	3	6	0	0	81	8	37
2018	Communications or public affairs	49	35	3	13	0	0	0	84	13	30
2018	Legal services	26	47	11	16	0	0	0	73	16	19
2018	Administration and operations	62	23	5	3	5	3	0	88	7	42
2018	Human resources	74	20	6	0	0	0	0	94	0	15
2018	Financial management	74	16	10	0	0	0	0	90	0	12
2018	Information technology	43	37	8	8	4	0	0	79	12	24
2018	Policy	41	40	4	9	2	0	3	84	11	45
2018	None of the above	36	44	0	6	7	0	6	85	15	12
2017	Federal regulators	51	37	3	7	1	0	0	88	9	67
2017	Compliance, inspection and enforcement	50	39	0	4	4	4	0	92	8	26
2017	Communications or public affairs	44	36	10	7	3	0	0	80	10	27
2017	Legal services	46	31	15	8	0	0	0	77	8	13
2017	Administration and operations	46	33	8	6	4	2	0	81	10	49
2017	Human resources	52	24	12	0	12	0	0	76	12	14
2017	Financial management	67	25	0	8	0	0	0	92	8	12
2017	Information management	25	34	25	7	7	0	0	60	15	13
2017	Information technology	50	40	7	0	3	0	0	90	3	28
2017	Policy	49	28	2	9	7	0	5	82	16	41
2017	None of the above	50	19	26	6	0	0	0	69	6	16
2014	Client contact centre	56	18	20	6	0	0	0	74	6	15
2014	Federal regulators	45	33	4	6	7	1	3	82	14	87
2014	Compliance, inspection and enforcement	33	37	12	12	6	0	0	69	18	31
2014	Communications or public affairs	64	27	9	0	0	0	0	91	0	26
2014	Legal services	49	29	7	14	0	0	0	78	14	14
2014	Administration and operations	54	28	11	2	4	0	0	83	6	46
2014	Human resources	42	16	18	24	0	0	0	58	24	10
2014	Information management	48	35	6	12	0	0	0	83	12	15
2014	Information technology	37	26	21	5	11	0	0	63	16	19
2014	None of the above	23	32	20	16	8	0	0	55	24	25

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	38	62	13
2020	Federal regulators	40	60	74
2020	Compliance, inspection and enforcement	47	53	30
2020	Communications or public affairs	46	54	30
2020	Legal services	46	54	24
2020	Administration and operations	51	49	51
2020	Human resources	47	53	21
2020	Financial management	23	77	13
2020	Information technology	56	44	23
2020	Policy	51	49	51
2020	None of the above	49	51	17

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	0	8	0	0	8	24	89	0	13
2020	Federal regulators	63	16	3	1	0	4	13	95	2	74
2020	Compliance, inspection and enforcement	69	17	7	0	0	0	7	93	0	30
2020	Communications or public affairs	57	17	13	4	0	7	3	82	4	30
2020	Legal services	50	17	0	0	0	8	25	100	0	24
2020	Administration and operations	62	17	4	4	0	0	12	91	4	51
2020	Human resources	38	38	19	0	0	0	5	80	0	21
2020	Financial management	32	37	23	0	0	0	9	75	0	13
2020	Information technology	69	13	0	0	4	9	4	95	5	23
2020	Policy	65	22	4	0	2	4	4	93	2	51
2020	None of the above	72	17	0	0	0	5	6	100	0	17

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	0	15	25	0	0	0	60	25	13
2020	Federal regulators	57	25	8	4	0	1	3	87	5	74
2020	Compliance, inspection and enforcement	62	28	10	0	0	0	0	90	0	30
2020	Communications or public affairs	52	35	3	9	0	0	0	88	9	29
2020	Legal services	63	25	4	8	0	0	0	88	8	24
2020	Administration and operations	73	18	4	4	1	0	0	91	6	51
2020	Human resources	52	28	5	10	5	0	0	80	14	21
2020	Financial management	62	38	0	0	0	0	0	100	0	13
2020	Information technology	70	21	4	0	4	0	0	91	4	23
2020	Policy	68	22	6	0	4	0	0	90	4	51
2020	None of the above	71	17	6	0	6	0	0	88	6	17
2019	Client contact centre	54	8	23	16	0	0	0	61	16	13
2019	Federal regulators	58	24	8	5	5	0	0	82	10	79
2019	Compliance, inspection and enforcement	63	21	8	5	2	0	0	84	8	38
2019	Communications or public affairs	38	38	7	17	0	0	0	76	17	29
2019	Science and technology	64	18	0	18	0	0	0	82	18	11
2019	Legal services	62	28	5	5	0	0	0	90	5	21
2019	Administration and operations	63	24	12	0	0	0	0	88	0	41
2019	Human resources	47	24	15	5	9	0	0	71	14	21
2019	Financial management	79	7	6	0	7	0	0	86	7	14
2019	Information management	73	27	0	0	0	0	0	100	0	11
2019	Information technology	61	16	9	10	3	0	0	77	13	31
2019	Policy	67	19	9	3	3	0	0	86	6	36
2019	None of the above	44	37	19	0	0	0	0	81	0	16
2018	Client contact centre	28	54	0	18	0	0	0	82	18	11
2018	Federal regulators	56	26	7	4	3	0	3	86	7	72
2018	Compliance, inspection and enforcement	54	27	13	3	3	0	0	81	6	37
2018	Communications or public affairs	52	27	3	13	4	0	0	79	17	30
2018	Legal services	47	37	0	16	0	0	0	84	16	19
2018	Administration and operations	66	18	7	3	4	0	2	86	7	43
2018	Human resources	68	26	6	0	0	0	0	94	0	15
2018	Financial management	74	26	0	0	0	0	0	100	0	12
2018	Information technology	44	29	19	4	4	0	0	73	8	25
2018	Policy	48	40	2	2	4	0	3	91	7	45
2018	None of the above	62	11	14	0	7	0	6	77	8	12
2017	Federal regulators	56	33	3	1	6	0	0	90	7	67
2017	Compliance, inspection and enforcement	58	20	15	8	0	0	0	77	8	26
2017	Communications or public affairs	49	23	3	14	10	0	0	72	25	27
2017	Legal services	54	38	8	0	0	0	0	92	0	13
2017	Administration and operations	50	38	4	0	6	2	0	89	6	49
2017	Human resources	69	19	0	0	12	0	0	88	12	14
2017	Financial management	68	32	0	0	0	0	0	100	0	12
2017	Information management	38	22	25	15	0	0	0	60	15	13
2017	Information technology	52	37	3	8	0	0	0	89	8	29
2017	Policy	50	22	10	9	4	0	5	76	14	41
2017	None of the above	58	19	18	0	6	0	0	76	6	16
2014	Client contact centre	50	24	6	6	7	0	6	79	14	15
2014	Federal regulators	49	28	5	6	7	2	3	80	14	87
2014	Compliance, inspection and enforcement	36	30	12	12	9	0	0	66	21	31
2014	Communications or public affairs	60	32	4	0	4	0	0	92	4	26
2014	Legal services	73	27	0	0	0	0	0	100	0	14
2014	Administration and operations	59	28	7	2	4	0	0	87	6	46
2014	Human resources	42	16	17	8	18	0	0	58	25	10
2014	Information management	41	18	23	6	12	0	0	59	18	15
2014	Information technology	53	32	11	0	5	0	0	84	5	19
2014	None of the above	39	32	12	0	16	0	0	72	16	25

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	31	0	16	0	16	0	81	19	13
2020	Federal regulators	43	34	6	10	4	3	0	79	15	74
2020	Compliance, inspection and enforcement	56	24	3	6	7	3	0	83	14	30
2020	Communications or public affairs	35	23	16	13	3	10	0	64	18	30
2020	Legal services	42	37	8	9	0	4	0	82	9	24
2020	Administration and operations	42	38	6	8	1	2	2	84	10	51
2020	Human resources	33	38	24	5	0	0	0	71	5	21
2020	Financial management	33	67	0	0	0	0	0	100	0	13
2020	Information technology	56	26	13	0	4	0	0	82	4	23
2020	Policy	43	35	4	8	2	6	2	85	11	51
2020	None of the above	48	24	5	11	0	12	0	82	13	17
2019	Client contact centre	23	38	23	8	0	8	0	66	9	13
2019	Federal regulators	34	41	7	9	4	6	0	79	14	79
2019	Compliance, inspection and enforcement	31	40	5	13	2	8	0	77	17	38
2019	Communications or public affairs	24	41	14	7	4	11	0	73	11	29
2019	Science and technology	36	45	0	9	0	0	9	90	10	11
2019	Legal services	38	48	9	5	0	0	0	86	5	21
2019	Administration and operations	42	37	10	12	0	0	0	78	12	41
2019	Human resources	9	62	24	5	0	0	0	71	5	21
2019	Financial management	36	56	7	0	0	0	0	93	0	14
2019	Information management	36	36	19	9	0	0	0	72	9	11
2019	Information technology	42	25	10	13	3	3	3	72	17	31
2019	Policy	33	43	8	8	5	3	0	78	14	37
2019	None of the above	31	25	12	19	0	13	0	64	21	16
2018	Client contact centre	18	37	17	18	0	9	0	61	20	11
2018	Federal regulators	41	39	12	6	3	0	0	80	9	73
2018	Compliance, inspection and enforcement	38	30	17	8	0	8	0	74	8	37
2018	Communications or public affairs	14	66	11	6	4	0	0	79	10	30
2018	Legal services	52	48	0	0	0	0	0	100	0	19
2018	Administration and operations	39	37	12	4	0	7	0	82	5	43
2018	Human resources	34	48	18	0	0	0	0	82	0	15
2018	Financial management	42	33	26	0	0	0	0	74	0	12
2018	Information technology	36	48	8	4	0	4	0	88	4	25
2018	Policy	38	29	11	16	4	2	0	68	21	45
2018	None of the above	53	18	7	15	6	0	0	71	21	12
2017	Federal regulators	30	41	10	9	9	1	0	72	18	67
2017	Compliance, inspection and enforcement	23	43	19	4	4	8	0	71	8	26
2017	Communications or public affairs	32	37	21	7	3	0	0	69	10	27
2017	Legal services	16	61	8	8	0	8	0	83	8	13
2017	Administration and operations	39	33	10	8	4	4	2	77	12	49
2017	Human resources	31	20	13	17	12	6	0	55	31	14
2017	Financial management	17	25	34	8	17	0	0	42	24	12
2017	Information management	16	43	41	0	0	0	0	59	0	13
2017	Information technology	31	33	21	0	2	13	0	73	3	29
2017	Policy	31	26	19	11	7	7	0	61	19	41
2017	None of the above	38	38	6	6	6	7	0	81	12	16
2014	Client contact centre	21	51	14	15	0	0	0	72	15	15
2014	Federal regulators	32	45	10	3	8	2	0	79	11	87
2014	Compliance, inspection and enforcement	17	61	9	0	9	3	0	81	9	31
2014	Communications or public affairs	26	38	13	3	12	7	0	69	17	26
2014	Legal services	51	35	7	7	0	0	0	86	7	14
2014	Administration and operations	15	48	17	4	11	4	0	66	16	46
2014	Human resources	9	66	17	9	0	0	0	74	9	10
2014	Information management	19	25	12	8	13	24	0	57	27	14
2014	Information technology	26	27	31	5	5	5	0	56	11	19
2014	None of the above	20	40	12	8	12	4	4	65	22	25

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	39	8	15	0	8	0	75	16	13
2020	Federal regulators	37	36	14	4	7	1	0	74	11	74
2020	Compliance, inspection and enforcement	50	31	6	10	3	0	0	81	13	30
2020	Communications or public affairs	38	33	16	10	3	0	0	71	13	30
2020	Legal services	46	41	8	5	0	0	0	87	5	24
2020	Administration and operations	46	31	8	8	3	4	0	80	12	51
2020	Human resources	27	45	14	14	0	0	0	72	14	21
2020	Financial management	41	52	0	8	0	0	0	92	8	13
2020	Information technology	52	35	4	4	4	0	0	87	8	23
2020	Policy	39	41	5	8	2	4	0	84	10	51
2020	None of the above	48	30	5	11	0	0	6	83	12	17
2019	Client contact centre	30	62	8	0	0	0	0	92	0	13
2019	Federal regulators	34	40	9	9	5	2	0	76	15	79
2019	Compliance, inspection and enforcement	36	37	14	8	2	3	0	76	10	38
2019	Communications or public affairs	38	24	24	0	7	7	0	67	7	29
2019	Science and technology	36	45	0	18	0	0	0	82	18	11
2019	Legal services	43	52	0	5	0	0	0	95	5	21
2019	Administration and operations	45	32	10	12	0	0	0	77	12	40
2019	Human resources	14	58	14	10	5	0	0	71	14	21
2019	Financial management	50	43	7	0	0	0	0	93	0	14
2019	Information management	27	55	18	0	0	0	0	82	0	11
2019	Information technology	45	26	13	10	3	0	3	73	14	31
2019	Policy	40	28	14	16	3	0	0	68	19	36
2019	None of the above	38	31	12	13	0	6	0	74	13	16
2018	Client contact centre	18	46	26	9	0	0	0	64	9	11
2018	Federal regulators	43	26	13	11	4	2	0	71	16	73
2018	Compliance, inspection and enforcement	30	41	16	8	0	6	0	74	8	37
2018	Communications or public affairs	14	55	21	4	6	0	0	69	10	30
2018	Legal services	57	43	0	0	0	0	0	100	0	19
2018	Administration and operations	37	41	7	11	2	2	0	80	13	43
2018	Human resources	47	35	18	0	0	0	0	82	0	15
2018	Financial management	49	42	10	0	0	0	0	90	0	12
2018	Information technology	31	53	4	4	0	8	0	91	4	25
2018	Policy	40	29	13	13	4	0	0	69	18	45
2018	None of the above	53	18	7	15	6	0	0	71	21	12
2017	Federal regulators	30	40	7	16	6	0	0	70	22	67
2017	Compliance, inspection and enforcement	23	42	15	8	8	4	0	68	16	26
2017	Communications or public affairs	35	27	24	10	0	3	0	64	11	27
2017	Legal services	23	69	8	0	0	0	0	92	0	13
2017	Administration and operations	32	35	15	8	8	2	0	68	16	49
2017	Human resources	38	25	13	5	12	6	0	67	18	14
2017	Financial management	17	25	25	25	8	0	0	42	33	12
2017	Information management	24	29	32	15	0	0	0	53	15	13
2017	Information technology	19	44	24	6	3	3	0	66	9	29
2017	Policy	39	33	13	4	9	2	0	73	13	41
2017	None of the above	33	31	6	23	0	7	0	69	25	16
2014	Client contact centre	26	53	0	14	7	0	0	79	21	15
2014	Federal regulators	33	43	9	6	9	0	0	76	15	87
2014	Compliance, inspection and enforcement	24	40	15	15	6	0	0	63	21	31
2014	Communications or public affairs	41	35	12	4	8	0	0	76	12	26
2014	Legal services	44	49	0	0	7	0	0	93	7	14
2014	Administration and operations	22	41	20	7	9	2	0	64	16	46
2014	Human resources	18	57	8	0	18	0	0	74	18	10
2014	Information management	17	31	40	6	6	0	0	48	12	15
2014	Information technology	26	32	31	11	0	0	0	58	11	19
2014	None of the above	20	36	19	4	16	0	4	59	21	25

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	22	32	8	0	16	0	53	9	13
2020	Federal regulators	28	40	11	11	6	4	0	71	18	74
2020	Compliance, inspection and enforcement	49	26	11	6	4	4	0	78	10	29
2020	Communications or public affairs	37	30	13	10	0	10	0	75	11	30
2020	Legal services	34	49	12	5	0	0	0	83	5	24
2020	Administration and operations	36	43	10	6	2	4	0	82	8	51
2020	Human resources	8	58	20	14	0	0	0	67	14	21
2020	Financial management	39	54	0	0	8	0	0	92	8	13
2020	Information technology	48	31	13	0	4	4	0	82	5	23
2020	Policy	35	45	10	4	2	4	0	84	6	51
2020	None of the above	44	28	16	12	0	0	0	72	12	17
2019	Client contact centre	30	38	15	8	0	8	0	75	9	13
2019	Federal regulators	27	43	17	5	4	4	0	73	10	79
2019	Compliance, inspection and enforcement	26	42	14	8	5	5	0	72	14	38
2019	Communications or public affairs	21	38	17	13	4	7	0	63	18	29
2019	Science and technology	18	55	27	0	0	0	0	73	0	11
2019	Legal services	43	43	9	5	0	0	0	86	5	21
2019	Administration and operations	42	29	22	2	0	5	0	74	3	41
2019	Human resources	9	57	10	19	5	0	0	66	24	21
2019	Financial management	50	35	15	0	0	0	0	85	0	14
2019	Information management	27	55	9	9	0	0	0	82	9	11
2019	Information technology	39	32	10	7	3	7	3	78	11	31
2019	Policy	32	33	18	17	0	0	0	65	17	37
2019	None of the above	31	25	25	13	0	6	0	60	13	16
2018	Client contact centre	9	37	36	9	9	0	0	46	18	11
2018	Federal regulators	36	35	11	13	3	3	0	73	16	73
2018	Compliance, inspection and enforcement	32	33	22	8	0	6	0	69	8	37
2018	Communications or public affairs	11	43	33	4	6	3	0	55	11	30
2018	Legal services	52	43	5	0	0	0	0	95	0	19
2018	Administration and operations	30	40	26	2	0	2	0	71	2	42
2018	Human resources	21	53	26	0	0	0	0	74	0	14
2018	Financial management	49	42	10	0	0	0	0	90	0	12
2018	Information technology	23	57	12	4	0	4	0	83	4	25
2018	Policy	38	35	16	7	4	0	0	73	11	45
2018	None of the above	46	26	14	15	0	0	0	71	15	12
2017	Federal regulators	26	40	15	18	2	0	0	66	19	67
2017	Compliance, inspection and enforcement	11	46	7	8	8	19	0	72	19	26
2017	Communications or public affairs	20	49	18	10	0	3	0	71	10	27
2017	Legal services	8	69	16	0	0	8	0	83	0	13
2017	Administration and operations	30	29	12	10	6	10	2	68	18	49
2017	Human resources	44	13	17	7	12	6	0	61	21	14
2017	Financial management	8	33	16	33	0	9	0	45	36	12
2017	Information management	16	32	45	7	0	0	0	48	7	13
2017	Information technology	19	33	27	2	0	18	0	64	3	29
2017	Policy	35	28	15	11	7	4	0	66	18	41
2017	None of the above	38	19	0	36	0	7	0	62	38	16
2014	Client contact centre	19	48	12	14	7	0	0	67	21	15
2014	Federal regulators	29	39	17	8	4	3	0	70	13	87
2014	Compliance, inspection and enforcement	9	39	24	15	6	6	0	51	23	31
2014	Communications or public affairs	33	36	20	0	4	8	0	75	4	26
2014	Legal services	35	51	14	0	0	0	0	86	0	14
2014	Administration and operations	20	41	17	7	9	7	0	65	16	46
2014	Human resources	9	57	8	8	18	0	0	66	26	10
2014	Information management	6	36	17	18	6	17	0	51	28	15
2014	Information technology	16	37	37	5	0	5	0	56	6	19
2014	None of the above	4	40	24	24	4	0	4	46	29	25

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	23	23	8	0	8	0	67	8	13
2020	Federal regulators	26	37	21	7	7	1	0	64	14	74
2020	Compliance, inspection and enforcement	40	31	3	16	7	3	0	73	24	30
2020	Communications or public affairs	37	36	13	14	0	0	0	73	14	30
2020	Legal services	42	50	8	0	0	0	0	92	0	24
2020	Administration and operations	32	39	17	4	6	2	0	73	10	51
2020	Human resources	14	53	20	9	5	0	0	67	14	21
2020	Financial management	46	39	8	0	8	0	0	85	8	13
2020	Information technology	31	48	4	13	4	0	0	79	17	23
2020	Policy	28	47	14	10	2	0	0	74	12	51
2020	None of the above	37	44	6	12	0	0	0	81	12	17
2019	Client contact centre	38	31	23	8	0	0	0	69	8	13
2019	Federal regulators	19	46	17	13	5	0	0	65	18	79
2019	Compliance, inspection and enforcement	22	39	21	11	5	3	0	62	17	37
2019	Communications or public affairs	17	38	13	11	10	10	0	62	23	29
2019	Science and technology	27	55	0	9	9	0	0	82	18	11
2019	Legal services	41	40	10	10	0	0	0	80	10	20
2019	Administration and operations	28	34	23	8	5	3	0	64	13	40
2019	Human resources	14	57	10	10	9	0	0	71	19	21
2019	Financial management	36	28	21	15	0	0	0	64	15	14
2019	Information management	18	55	9	9	9	0	0	73	18	11
2019	Information technology	32	35	9	6	10	3	3	72	17	31
2019	Policy	22	22	29	14	10	2	0	45	25	37
2019	None of the above	25	26	36	6	7	0	0	51	13	16
2018	Client contact centre	9	46	28	17	0	0	0	55	17	11
2018	Federal regulators	23	45	14	11	3	4	0	71	15	73
2018	Compliance, inspection and enforcement	26	32	17	14	8	3	0	61	22	37
2018	Communications or public affairs	21	42	15	15	7	0	0	62	22	30
2018	Legal services	37	37	16	10	0	0	0	74	10	19
2018	Administration and operations	32	37	18	4	8	0	0	69	13	43
2018	Human resources	17	63	20	0	0	0	0	80	0	15
2018	Financial management	33	59	8	0	0	0	0	92	0	12
2018	Information technology	17	55	24	0	4	0	0	72	4	25
2018	Policy	22	35	18	11	13	0	0	58	25	45
2018	None of the above	25	54	14	7	0	0	0	79	7	12
2017	Federal regulators	22	43	14	12	7	1	0	67	19	67
2017	Compliance, inspection and enforcement	19	39	12	12	12	8	0	62	25	26
2017	Communications or public affairs	24	41	18	10	7	0	0	65	17	27
2017	Legal services	8	31	38	23	0	0	0	39	23	13
2017	Administration and operations	24	28	28	12	4	4	0	54	17	49
2017	Human resources	44	45	0	0	6	5	0	94	6	14
2017	Financial management	26	49	0	16	8	0	0	75	25	12
2017	Information management	16	23	46	15	0	0	0	39	15	13
2017	Information technology	23	32	13	14	6	12	0	62	23	29
2017	Policy	26	27	9	17	11	9	0	59	31	41
2017	None of the above	25	44	13	12	6	0	0	69	18	16
2014	Client contact centre	27	27	33	14	0	0	0	53	14	15
2014	Federal regulators	18	46	14	10	10	2	0	66	20	87
2014	Compliance, inspection and enforcement	27	12	25	18	15	3	0	40	35	31
2014	Communications or public affairs	25	43	16	9	4	4	0	70	13	26
2014	Legal services	42	29	7	22	0	0	0	71	22	14
2014	Administration and operations	15	46	19	6	11	2	0	62	18	46
2014	Human resources	18	40	17	8	18	0	0	58	25	10
2014	Information management	12	29	11	36	12	0	0	41	48	15
2014	Information technology	16	37	21	21	5	0	0	52	27	19
2014	None of the above	4	31	24	20	16	0	4	37	38	25

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	23	16	0	0	0	0	84	0	13
2020	Federal regulators	45	29	19	3	3	0	0	75	6	74
2020	Compliance, inspection and enforcement	64	17	9	10	0	0	0	81	10	30
2020	Communications or public affairs	47	23	20	10	0	0	0	70	10	30
2020	Legal services	38	41	12	9	0	0	0	79	9	24
2020	Administration and operations	59	25	12	4	0	0	0	84	4	51
2020	Human resources	47	28	25	0	0	0	0	75	0	21
2020	Financial management	46	39	0	0	16	0	0	84	16	13
2020	Information technology	64	31	5	0	0	0	0	95	0	23
2020	Policy	49	25	16	8	0	0	2	76	8	51
2020	None of the above	66	17	18	0	0	0	0	82	0	17
2019	Client contact centre	46	38	16	0	0	0	0	84	0	13
2019	Federal regulators	38	42	15	3	1	1	0	81	4	78
2019	Compliance, inspection and enforcement	40	29	19	10	2	0	0	69	13	38
2019	Communications or public affairs	32	41	7	7	0	14	0	84	8	29
2019	Science and technology	36	27	18	0	9	0	9	70	10	11
2019	Legal services	43	43	14	0	0	0	0	86	0	21
2019	Administration and operations	51	37	7	5	0	0	0	88	5	41
2019	Human resources	43	48	5	0	5	0	0	91	5	21
2019	Financial management	64	21	14	0	0	0	0	86	0	14
2019	Information management	91	0	9	0	0	0	0	91	0	11
2019	Information technology	61	23	10	0	0	3	3	90	0	31
2019	Policy	52	28	14	3	0	3	0	82	3	36
2019	None of the above	62	19	13	6	0	0	0	81	6	16

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	24	30	8	0	0	0	62	8	13
2020	Federal regulators	34	52	8	6	0	0	0	86	6	74
2020	Compliance, inspection and enforcement	43	37	10	10	0	0	0	80	10	30
2020	Communications or public affairs	31	43	13	9	0	3	0	77	10	30
2020	Legal services	35	60	4	0	0	0	0	96	0	23
2020	Administration and operations	44	39	14	4	0	0	0	82	4	51
2020	Human resources	26	44	30	0	0	0	0	70	0	21
2020	Financial management	39	53	0	0	8	0	0	92	8	13
2020	Information technology	38	40	13	4	4	0	0	79	9	23
2020	Policy	45	49	4	2	0	0	0	94	2	51
2020	None of the above	41	47	12	0	0	0	0	88	0	17
2019	Client contact centre	38	47	15	0	0	0	0	85	0	13
2019	Federal regulators	44	38	16	1	0	0	0	83	1	79
2019	Compliance, inspection and enforcement	30	48	16	6	0	0	0	78	6	37
2019	Communications or public affairs	35	34	14	7	7	4	0	71	14	29
2019	Science and technology	27	55	18	0	0	0	0	82	0	11
2019	Legal services	43	43	14	0	0	0	0	86	0	21
2019	Administration and operations	32	44	10	10	2	2	0	78	12	41
2019	Human resources	23	57	19	0	0	0	0	81	0	21
2019	Financial management	35	58	0	7	0	0	0	93	7	14
2019	Information management	64	36	0	0	0	0	0	100	0	11
2019	Information technology	32	55	0	7	6	0	0	87	13	31
2019	Policy	34	39	14	8	2	3	0	76	10	36
2019	None of the above	49	38	12	0	0	0	0	88	0	16
2018	Client contact centre	18	72	9	0	0	0	0	91	0	11
2018	Federal regulators	46	32	13	7	1	0	0	78	8	74
2018	Compliance, inspection and enforcement	40	30	14	16	0	0	0	70	16	37
2018	Communications or public affairs	17	48	22	14	0	0	0	65	14	30
2018	Legal services	39	61	0	0	0	0	0	100	0	18
2018	Administration and operations	26	55	5	12	2	0	0	81	14	43
2018	Human resources	47	41	12	0	0	0	0	88	0	15
2018	Financial management	42	58	0	0	0	0	0	100	0	12
2018	Information technology	16	61	15	8	0	0	0	77	8	25
2018	Policy	36	50	7	7	0	0	0	86	7	44
2018	None of the above	32	44	18	6	0	0	0	76	6	12
2017	Federal regulators	37	51	4	6	1	0	0	88	7	67
2017	Compliance, inspection and enforcement	31	42	12	4	8	0	4	76	12	26
2017	Communications or public affairs	37	43	13	4	3	0	0	80	7	27
2017	Legal services	16	61	23	0	0	0	0	77	0	13
2017	Administration and operations	40	31	19	6	2	2	0	72	8	49
2017	Human resources	34	60	0	6	0	0	0	94	6	14
2017	Financial management	42	41	16	0	0	0	0	84	0	12
2017	Information management	14	55	32	0	0	0	0	68	0	13
2017	Information technology	43	40	0	9	0	8	0	90	10	29
2017	Policy	44	30	2	15	2	7	0	80	18	41
2017	None of the above	44	50	6	0	0	0	0	94	0	16
2014	Client contact centre	59	34	6	0	0	0	0	94	0	15
2014	Federal regulators	38	44	12	3	3	0	0	82	6	87
2014	Compliance, inspection and enforcement	51	43	3	0	3	0	0	94	3	31
2014	Communications or public affairs	65	27	4	0	0	4	0	96	0	26
2014	Legal services	35	65	0	0	0	0	0	100	0	14
2014	Administration and operations	48	41	9	0	2	0	0	89	2	46
2014	Human resources	33	58	0	9	0	0	0	91	9	10
2014	Information management	48	46	6	0	0	0	0	94	0	15
2014	Information technology	26	63	11	0	0	0	0	89	0	19
2014	None of the above	24	72	4	0	0	0	0	96	0	25

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	38	25	8	0	0	68	8	13
2020	Federal regulators	26	42	17	13	1	0	68	14	74
2020	Compliance, inspection and enforcement	37	40	10	13	0	0	77	13	30
2020	Communications or public affairs	24	43	16	9	3	3	70	13	30
2020	Legal services	34	54	4	0	0	8	95	0	24
2020	Administration and operations	41	39	14	4	1	0	81	6	50
2020	Human resources	5	77	19	0	0	0	81	0	21
2020	Financial management	32	60	0	0	8	0	92	8	13
2020	Information technology	48	18	22	4	4	4	68	8	23
2020	Policy	36	43	12	8	0	2	80	8	51
2020	None of the above	23	66	5	6	0	0	89	6	17
2019	Client contact centre	25	67	8	0	0	0	92	0	12
2019	Federal regulators	20	44	21	10	4	1	64	15	79
2019	Compliance, inspection and enforcement	19	45	18	8	5	5	67	14	38
2019	Communications or public affairs	11	31	34	7	10	7	45	18	29
2019	Science and technology	9	55	18	0	18	0	64	18	11
2019	Legal services	39	43	14	5	0	0	81	5	21
2019	Administration and operations	20	35	27	10	3	5	58	13	40
2019	Human resources	14	48	29	5	5	0	62	10	21
2019	Financial management	21	57	22	0	0	0	78	0	14
2019	Information management	18	64	9	9	0	0	82	9	11
2019	Information technology	26	46	16	10	3	0	71	13	31
2019	Policy	20	44	21	5	3	8	69	8	37
2019	None of the above	19	43	19	13	0	6	66	14	16

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	47	0	16	0	8	0	83	17	13
2020	Federal regulators	40	29	14	7	3	6	1	74	11	74
2020	Compliance, inspection and enforcement	26	47	10	17	0	0	0	74	17	30
2020	Communications or public affairs	20	37	20	13	10	0	0	58	22	30
2020	Legal services	59	33	0	4	0	4	0	96	4	24
2020	Administration and operations	37	35	12	4	6	4	2	77	10	51
2020	Human resources	33	47	20	0	0	0	0	80	0	21
2020	Financial management	47	23	23	0	8	0	0	70	8	13
2020	Information technology	43	17	31	0	4	4	0	63	5	23
2020	Policy	39	33	6	10	4	6	2	78	15	51
2020	None of the above	23	48	12	0	5	12	0	81	5	17
2019	Client contact centre	15	46	23	8	8	0	0	61	16	13
2019	Federal regulators	32	39	12	10	4	0	2	73	15	79
2019	Compliance, inspection and enforcement	29	37	10	11	5	8	0	71	17	38
2019	Communications or public affairs	27	28	21	17	7	0	0	55	24	29
2019	Science and technology	0	27	18	36	9	9	0	30	50	11
2019	Legal services	52	48	0	0	0	0	0	100	0	21
2019	Administration and operations	32	34	17	7	5	5	0	69	13	41
2019	Human resources	43	33	10	14	0	0	0	76	14	21
2019	Financial management	36	21	22	7	7	0	7	61	15	14
2019	Information management	45	45	9	0	0	0	0	91	0	11
2019	Information technology	42	22	16	10	10	0	0	64	20	31
2019	Policy	34	19	19	23	0	5	0	56	24	36
2019	None of the above	44	12	25	6	12	0	0	56	19	16
2018	Client contact centre	18	37	9	36	0	0	0	55	36	11
2018	Federal regulators	33	40	10	9	3	3	3	77	12	74
2018	Compliance, inspection and enforcement	32	35	19	8	0	5	0	71	9	37
2018	Communications or public affairs	3	60	11	9	14	4	0	66	23	30
2018	Legal services	47	48	0	5	0	0	0	95	5	19
2018	Administration and operations	32	32	11	18	3	5	0	66	22	43
2018	Human resources	40	46	6	8	0	0	0	86	8	15
2018	Financial management	33	42	16	0	0	0	10	82	0	12
2018	Information technology	32	31	25	4	4	4	0	66	8	25
2018	Policy	34	27	20	11	2	5	0	64	14	44
2018	None of the above	32	38	15	7	7	0	0	70	15	12
2017	Federal regulators	42	30	6	17	6	0	0	72	22	67
2017	Compliance, inspection and enforcement	27	43	8	15	8	0	0	69	23	26
2017	Communications or public affairs	20	43	13	10	10	3	0	65	21	27
2017	Legal services	54	31	15	0	0	0	0	85	0	13
2017	Administration and operations	25	43	10	8	4	8	2	76	13	49
2017	Human resources	56	13	13	0	11	6	0	74	12	14
2017	Financial management	34	25	33	0	0	0	8	64	0	12
2017	Information management	33	35	18	7	0	0	7	73	8	13
2017	Information technology	41	35	13	7	0	4	0	80	7	29
2017	Policy	32	30	9	11	8	11	0	69	21	41
2017	None of the above	25	54	21	0	0	0	0	79	0	16
2014	Client contact centre	34	26	0	18	22	0	0	60	40	15
2014	Federal regulators	42	35	8	5	7	3	0	79	13	87
2014	Compliance, inspection and enforcement	30	33	15	12	6	3	0	65	19	31
2014	Communications or public affairs	42	34	12	4	4	4	0	78	9	26
2014	Legal services	56	37	0	7	0	0	0	93	7	14
2014	Administration and operations	35	39	4	7	6	9	0	81	14	46
2014	Human resources	42	8	32	9	9	0	0	50	18	10
2014	Information management	54	34	6	6	0	0	0	88	6	15
2014	Information technology	47	32	11	5	5	0	0	79	11	19
2014	None of the above	27	28	20	8	8	8	0	60	18	25

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	31	16	0	0	0	0	84	0	13
2020	Federal regulators	34	42	20	1	1	0	0	77	3	74
2020	Compliance, inspection and enforcement	47	26	14	6	3	3	0	76	10	30
2020	Communications or public affairs	24	53	14	3	3	3	0	79	7	30
2020	Legal services	54	29	12	0	0	4	0	87	0	24
2020	Administration and operations	41	31	20	4	0	4	0	76	4	51
2020	Human resources	27	39	20	14	0	0	0	66	14	21
2020	Financial management	24	54	14	8	0	0	0	78	8	13
2020	Information technology	56	27	13	0	4	0	0	83	4	23
2020	Policy	34	47	11	6	0	2	0	82	6	51
2020	None of the above	48	41	0	0	5	6	0	95	5	17
2019	Client contact centre	33	51	16	0	0	0	0	84	0	12
2019	Federal regulators	34	33	25	7	1	0	0	67	8	78
2019	Compliance, inspection and enforcement	29	42	13	5	5	5	0	75	11	38
2019	Communications or public affairs	21	42	20	7	4	7	0	67	11	29
2019	Science and technology	18	36	36	9	0	0	0	55	9	11
2019	Legal services	43	43	14	0	0	0	0	86	0	21
2019	Administration and operations	48	27	18	7	0	0	0	75	7	40
2019	Human resources	28	48	19	5	0	0	0	76	5	21
2019	Financial management	36	56	7	0	0	0	0	93	0	14
2019	Information management	36	55	9	0	0	0	0	91	0	11
2019	Information technology	42	29	16	10	0	0	3	73	10	31
2019	Policy	37	20	22	16	0	5	0	60	17	36
2019	None of the above	38	31	19	12	0	0	0	69	12	16
2018	Client contact centre	18	54	18	9	0	0	0	72	9	11
2018	Federal regulators	30	45	16	4	3	1	1	77	7	74
2018	Compliance, inspection and enforcement	30	43	16	3	5	3	0	75	8	37
2018	Communications or public affairs	3	65	10	22	0	0	0	68	22	29
2018	Legal services	42	48	10	0	0	0	0	90	0	19
2018	Administration and operations	25	43	24	6	3	0	0	68	8	42
2018	Human resources	25	48	18	8	0	0	0	74	8	15
2018	Financial management	34	58	8	0	0	0	0	92	0	12
2018	Information technology	32	56	8	4	0	0	0	88	4	25
2018	Policy	27	38	23	9	2	0	0	66	11	44
2018	None of the above	32	47	14	7	0	0	0	79	7	12

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	7	23	0	16	16	9	49	21	13
2020	Federal regulators	23	19	20	11	11	11	5	50	26	74
2020	Compliance, inspection and enforcement	29	13	10	10	19	17	0	51	36	30
2020	Communications or public affairs	17	14	20	13	3	28	3	46	24	29
2020	Legal services	25	29	17	12	0	12	4	65	15	24
2020	Administration and operations	25	18	20	12	14	7	4	48	29	51
2020	Human resources	10	51	14	14	10	0	0	61	24	21
2020	Financial management	31	30	15	0	8	8	8	73	9	13
2020	Information technology	30	31	22	0	4	13	0	70	5	23
2020	Policy	27	27	2	14	12	14	4	66	32	51
2020	None of the above	33	13	28	7	5	13	0	54	14	15
2019	Client contact centre	15	15	23	16	15	8	8	36	37	13
2019	Federal regulators	15	22	20	14	13	14	2	44	32	79
2019	Compliance, inspection and enforcement	15	23	29	8	11	14	0	45	22	38
2019	Communications or public affairs	10	17	35	17	7	13	0	32	28	29
2019	Science and technology	9	18	36	0	0	36	0	43	0	11
2019	Legal services	34	24	14	14	5	9	0	63	21	21
2019	Administration and operations	29	12	29	7	10	7	5	47	19	41
2019	Human resources	9	47	14	19	5	0	5	60	25	21
2019	Financial management	43	21	14	7	7	0	7	69	15	14
2019	Information management	36	45	9	9	0	0	0	81	9	11
2019	Information technology	30	16	20	10	7	10	7	56	20	30
2019	Policy	9	9	30	23	11	14	5	21	42	36
2019	None of the above	20	5	30	25	6	13	0	29	36	16
2018	Client contact centre	9	18	37	26	9	0	0	28	36	11
2018	Federal regulators	15	17	22	17	11	9	8	39	34	74
2018	Compliance, inspection and enforcement	19	16	22	14	8	16	5	44	28	37
2018	Communications or public affairs	0	33	22	16	11	15	3	40	33	30
2018	Legal services	16	21	22	10	0	21	10	53	15	19
2018	Administration and operations	13	26	12	18	9	17	5	50	35	43
2018	Human resources	18	24	29	12	8	0	8	46	22	15
2018	Financial management	25	50	16	0	0	0	10	82	0	12
2018	Information technology	32	19	8	13	0	27	0	71	18	25
2018	Policy	16	9	14	16	20	23	2	33	48	44
2018	None of the above	18	18	29	15	14	0	6	39	31	12
2017	Federal regulators	12	21	22	18	15	12	0	38	37	67
2017	Compliance, inspection and enforcement	7	23	19	15	12	19	4	40	35	26
2017	Communications or public affairs	13	20	17	8	20	19	3	43	36	27
2017	Legal services	8	31	15	22	8	16	0	46	36	13
2017	Administration and operations	26	21	21	6	8	12	6	57	17	49
2017	Human resources	13	16	21	0	25	19	6	39	34	14
2017	Financial management	0	24	25	25	0	17	9	33	34	12
2017	Information management	25	30	9	29	0	8	0	59	31	13
2017	Information technology	15	33	25	0	7	17	3	60	8	29
2017	Policy	15	25	2	11	20	25	2	54	43	41
2017	None of the above	20	19	24	23	0	6	7	45	27	16
2014	Client contact centre	21	20	19	12	21	7	0	43	36	15
2014	Federal regulators	12	21	15	14	11	24	3	45	35	87
2014	Compliance, inspection and enforcement	6	9	21	28	15	18	3	19	54	31
2014	Communications or public affairs	25	12	20	15	17	11	0	42	36	26
2014	Legal services	14	29	35	0	0	22	0	56	0	14
2014	Administration and operations	17	13	24	13	13	13	6	38	33	46
2014	Human resources	18	8	32	0	43	0	0	25	43	10
2014	Information management	25	12	6	12	12	34	0	55	36	15
2014	Information technology	5	26	21	16	5	16	11	43	29	19
2014	None of the above	0	16	20	11	24	12	16	22	49	25

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	31	25	8	8	0	8	57	16	13
2020	Federal regulators	30	41	12	8	8	0	0	71	17	74
2020	Compliance, inspection and enforcement	40	33	13	3	7	3	0	76	10	30
2020	Communications or public affairs	27	37	20	10	0	7	0	68	11	30
2020	Legal services	46	46	0	4	0	4	0	96	4	24
2020	Administration and operations	38	32	18	6	2	4	0	73	8	51
2020	Human resources	24	53	14	5	5	0	0	77	9	21
2020	Financial management	39	54	0	0	8	0	0	92	8	13
2020	Information technology	48	35	9	4	4	0	0	83	8	23
2020	Policy	45	36	6	8	0	4	2	86	8	51
2020	None of the above	35	41	12	12	0	0	0	76	12	17
2019	Client contact centre	23	70	0	8	0	0	0	92	8	13
2019	Federal regulators	29	38	14	9	8	0	1	68	17	79
2019	Compliance, inspection and enforcement	34	39	16	3	5	3	0	75	8	38
2019	Communications or public affairs	7	52	17	11	10	4	0	61	22	29
2019	Science and technology	18	45	18	0	18	0	0	64	18	11
2019	Legal services	33	43	14	5	5	0	0	76	9	21
2019	Administration and operations	42	36	12	5	5	0	0	78	10	41
2019	Human resources	38	43	5	14	0	0	0	81	14	21
2019	Financial management	51	35	14	0	0	0	0	86	0	14
2019	Information management	54	27	9	9	0	0	0	82	9	11
2019	Information technology	36	39	3	13	9	0	0	74	22	31
2019	Policy	23	36	14	17	5	5	0	62	23	36
2019	None of the above	25	32	32	12	0	0	0	57	12	16
2018	Client contact centre	18	37	26	18	0	0	0	55	18	11
2018	Federal regulators	31	38	13	9	7	1	0	70	17	74
2018	Compliance, inspection and enforcement	24	38	19	8	8	3	0	63	17	37
2018	Communications or public affairs	21	32	21	14	9	3	0	54	24	30
2018	Legal services	10	69	16	5	0	0	0	79	5	19
2018	Administration and operations	31	39	17	9	5	0	0	69	13	42
2018	Human resources	24	55	20	0	0	0	0	80	0	15
2018	Financial management	41	34	26	0	0	0	0	74	0	12
2018	Information technology	31	40	20	9	0	0	0	71	9	25
2018	Policy	27	39	18	7	7	2	0	68	14	44
2018	None of the above	24	38	15	7	15	0	0	63	22	12
2017	Federal regulators	26	47	7	8	12	0	0	73	20	67
2017	Compliance, inspection and enforcement	35	46	4	4	0	11	0	91	4	26
2017	Communications or public affairs	23	46	17	3	7	3	0	72	11	27
2017	Legal services	16	61	8	15	0	0	0	77	15	13
2017	Administration and operations	38	33	11	7	4	6	2	76	12	49
2017	Human resources	55	15	6	19	6	0	0	69	25	14
2017	Financial management	34	49	8	0	8	0	0	83	8	12
2017	Information management	28	21	27	8	8	8	0	53	18	12
2017	Information technology	30	34	16	11	9	0	0	64	20	29
2017	Policy	20	51	13	2	7	7	0	77	9	41
2017	None of the above	44	56	0	0	0	0	0	100	0	16
2014	Client contact centre	40	25	14	21	0	0	0	65	21	15
2014	Federal regulators	32	42	10	8	7	1	0	75	16	87
2014	Compliance, inspection and enforcement	23	37	12	18	6	3	0	62	25	31
2014	Communications or public affairs	44	39	13	0	0	4	0	87	0	26
2014	Legal services	39	45	8	8	0	0	0	84	8	13
2014	Administration and operations	37	41	11	7	4	0	0	78	11	46
2014	Human resources	25	42	33	0	0	0	0	67	0	10
2014	Information management	46	13	18	6	17	0	0	59	23	15
2014	Information technology	16	42	21	16	5	0	0	58	21	19
2014	None of the above	12	36	23	12	8	4	4	52	22	25

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	40	31	8	15	0	0	47	22	13
2020	Federal regulators	26	30	10	12	18	0	3	58	32	74
2020	Compliance, inspection and enforcement	30	27	9	20	10	0	3	59	32	30
2020	Communications or public affairs	24	24	32	6	10	3	0	49	17	30
2020	Legal services	54	21	8	13	0	4	0	78	13	24
2020	Administration and operations	24	27	16	18	9	2	4	54	29	51
2020	Human resources	10	38	28	9	15	0	0	48	24	21
2020	Financial management	0	32	30	8	14	8	8	38	26	13
2020	Information technology	44	17	27	0	13	0	0	61	13	23
2020	Policy	44	30	9	8	6	2	2	76	15	51
2020	None of the above	23	12	25	17	18	0	6	37	37	17
2019	Client contact centre	30	15	31	15	8	0	0	46	23	13
2019	Federal regulators	27	26	5	17	17	1	7	58	36	79
2019	Compliance, inspection and enforcement	13	48	18	3	13	2	2	64	17	38
2019	Communications or public affairs	21	20	17	25	14	4	0	43	40	29
2019	Science and technology	18	27	27	18	9	0	0	45	27	11
2019	Legal services	33	48	5	9	5	0	0	81	14	21
2019	Administration and operations	25	39	5	12	12	0	7	68	26	41
2019	Human resources	24	24	19	24	5	0	5	50	30	21
2019	Financial management	30	35	7	14	14	0	0	65	28	14
2019	Information management	36	18	18	18	0	9	0	60	20	11
2019	Information technology	26	33	7	16	19	0	0	58	35	31
2019	Policy	23	27	19	20	8	2	0	51	29	36
2019	None of the above	13	37	18	6	19	0	7	54	27	16
2018	Client contact centre	9	37	45	9	0	0	0	46	9	11
2018	Federal regulators	27	38	10	9	11	0	6	68	22	73
2018	Compliance, inspection and enforcement	26	22	8	19	17	6	3	52	39	37
2018	Communications or public affairs	15	39	14	16	16	0	0	54	32	30
2018	Legal services	16	53	5	21	5	0	0	69	26	19
2018	Administration and operations	29	22	13	6	17	5	8	59	26	43
2018	Human resources	18	44	20	0	8	0	8	69	9	15
2018	Financial management	34	44	8	8	7	0	0	77	15	12
2018	Information technology	23	28	28	17	4	0	0	51	21	25
2018	Policy	20	36	14	9	14	5	2	61	25	44
2018	None of the above	11	47	0	21	15	0	6	61	39	12
2017	Federal regulators	26	34	8	15	17	0	0	60	32	67
2017	Compliance, inspection and enforcement	19	54	4	4	8	12	0	83	13	26
2017	Communications or public affairs	10	39	10	21	20	0	0	49	41	27
2017	Legal services	0	46	23	15	15	0	0	46	30	13
2017	Administration and operations	28	27	13	10	15	2	6	59	27	48
2017	Human resources	19	54	7	13	6	0	0	73	19	14
2017	Financial management	9	25	25	8	33	0	0	34	41	12
2017	Information management	14	17	26	14	29	0	0	30	43	13
2017	Information technology	16	10	35	15	12	0	12	29	31	29
2017	Policy	30	36	7	7	16	5	0	69	24	41
2017	None of the above	32	31	26	0	11	0	0	63	11	16
2014	Client contact centre	21	20	26	28	6	0	0	40	34	15
2014	Federal regulators	23	35	16	16	5	1	4	61	22	87
2014	Compliance, inspection and enforcement	14	21	18	15	21	6	3	40	40	31
2014	Communications or public affairs	26	34	0	12	21	0	7	65	35	26
2014	Legal services	13	37	14	22	14	0	0	49	36	14
2014	Administration and operations	17	37	18	13	11	2	2	57	25	46
2014	Human resources	17	16	0	41	26	0	0	33	67	10
2014	Information management	23	23	6	19	23	0	6	49	45	15
2014	Information technology	16	37	11	26	11	0	0	53	37	19
2014	None of the above	12	28	12	19	24	0	4	42	45	25

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	24	0	9	0	0	26	88	12	12
2020	Federal regulators	53	18	18	1	3	1	4	76	5	74
2020	Compliance, inspection and enforcement	64	16	3	10	3	0	3	83	14	30
2020	Communications or public affairs	58	7	19	10	3	0	3	67	14	30
2020	Legal services	47	12	8	21	4	4	4	64	27	24
2020	Administration and operations	59	19	10	2	0	2	8	87	2	51
2020	Human resources	48	23	19	0	5	5	0	75	5	21
2020	Financial management	53	32	8	0	8	0	0	85	8	13
2020	Information technology	79	8	4	4	4	0	0	87	9	23
2020	Policy	47	31	14	2	6	0	0	78	8	51
2020	None of the above	53	30	7	0	6	0	5	87	6	17
2019	Client contact centre	54	31	15	0	0	0	0	85	0	13
2019	Federal regulators	63	16	10	4	4	1	1	81	8	79
2019	Compliance, inspection and enforcement	53	28	8	3	3	0	5	86	6	38
2019	Communications or public affairs	48	21	13	11	0	0	7	74	11	29
2019	Science and technology	64	18	18	0	0	0	0	82	0	11
2019	Legal services	57	24	9	5	0	0	5	85	5	21
2019	Administration and operations	56	17	10	7	5	0	5	77	13	41
2019	Human resources	47	33	5	0	5	5	5	90	5	21
2019	Financial management	86	14	0	0	0	0	0	100	0	14
2019	Information management	82	0	18	0	0	0	0	82	0	11
2019	Information technology	58	19	16	0	0	3	3	82	0	31
2019	Policy	50	31	13	3	3	0	0	81	6	36
2019	None of the above	61	33	0	6	0	0	0	94	6	16

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	15	16	0	0	0	24	79	0	13
2020	Federal regulators	65	17	7	4	1	1	4	87	6	74
2020	Compliance, inspection and enforcement	69	17	3	6	0	0	3	90	6	30
2020	Communications or public affairs	49	37	7	3	0	0	3	89	3	30
2020	Legal services	79	17	0	0	0	0	4	100	0	24
2020	Administration and operations	61	20	10	2	0	2	6	87	2	51
2020	Human resources	48	19	28	0	0	5	0	70	0	21
2020	Financial management	70	15	8	8	0	0	0	85	8	13
2020	Information technology	82	4	0	4	4	0	4	91	9	23
2020	Policy	68	16	10	2	2	0	2	86	4	51
2020	None of the above	79	11	6	0	0	0	5	94	0	17
2019	Client contact centre	53	8	8	24	0	8	0	66	26	13
2019	Federal regulators	62	18	11	0	5	3	1	84	5	79
2019	Compliance, inspection and enforcement	68	16	11	0	0	3	3	89	0	38
2019	Communications or public affairs	48	14	28	3	0	0	7	67	3	29
2019	Science and technology	45	27	0	27	0	0	0	73	27	11
2019	Legal services	71	19	0	5	0	0	5	94	6	21
2019	Administration and operations	64	19	7	2	0	2	5	89	3	41
2019	Human resources	52	19	24	0	0	0	5	75	0	21
2019	Financial management	47	45	8	0	0	0	0	92	0	13
2019	Information management	82	9	9	0	0	0	0	91	0	11
2019	Information technology	61	23	0	7	3	3	3	90	10	31
2019	Policy	63	23	8	0	3	3	0	88	3	35
2019	None of the above	62	25	0	13	0	0	0	87	13	16

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	8	8	0	0	0	24	89	0	13
2020	Federal regulators	75	8	1	1	4	4	6	92	6	73
2020	Compliance, inspection and enforcement	87	3	3	0	0	3	3	97	0	30
2020	Communications or public affairs	67	13	3	7	0	3	7	89	8	30
2020	Legal services	87	4	5	0	0	0	4	95	0	24
2020	Administration and operations	69	8	2	8	2	4	8	87	11	51
2020	Human resources	72	14	0	9	0	5	0	90	10	21
2020	Financial management	85	8	0	8	0	0	0	92	8	13
2020	Information technology	83	8	0	0	4	0	4	95	5	23
2020	Policy	81	13	0	4	0	0	2	96	4	51
2020	None of the above	78	17	0	0	0	0	5	100	0	17
2019	Client contact centre	70	15	8	0	8	0	0	85	8	13
2019	Federal regulators	76	7	3	5	3	4	3	88	9	77
2019	Compliance, inspection and enforcement	76	8	8	0	3	0	6	89	3	37
2019	Communications or public affairs	69	14	4	4	0	0	10	92	4	29
2019	Science and technology	73	9	0	9	0	9	0	90	10	11
2019	Legal services	86	5	0	5	0	0	5	95	5	21
2019	Administration and operations	71	9	5	2	5	2	5	87	8	41
2019	Human resources	75	0	15	0	0	5	5	83	0	20
2019	Financial management	79	14	0	7	0	0	0	93	7	14
2019	Information management	100	0	0	0	0	0	0	100	0	11
2019	Information technology	73	3	3	10	3	3	3	82	14	30
2019	Policy	78	5	5	0	6	6	0	88	6	36
2019	None of the above	81	0	13	0	6	0	0	81	6	16

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	8	0	0	0	0	24	100	0	13
2020	Federal regulators	81	1	3	0	3	3	8	93	3	74
2020	Compliance, inspection and enforcement	84	10	0	3	0	0	3	97	3	30
2020	Communications or public affairs	68	14	4	0	0	0	14	95	0	29
2020	Legal services	84	8	4	0	0	0	4	96	0	24
2020	Administration and operations	70	14	4	0	0	0	12	95	0	50
2020	Human resources	80	10	5	5	0	0	0	90	5	20
2020	Financial management	77	15	8	0	0	0	0	92	0	13
2020	Information technology	82	0	4	0	0	0	13	95	0	23
2020	Policy	80	10	2	0	0	2	6	98	0	51
2020	None of the above	89	6	0	0	0	0	5	100	0	17
2019	Client contact centre	92	0	0	0	0	0	8	100	0	13
2019	Federal regulators	84	3	0	3	1	0	9	96	4	79
2019	Compliance, inspection and enforcement	74	7	2	0	0	0	16	97	0	38
2019	Communications or public affairs	79	0	0	0	0	0	21	100	0	28
2019	Science and technology	82	9	9	0	0	0	0	91	0	11
2019	Legal services	81	14	0	0	0	0	5	100	0	21
2019	Administration and operations	71	12	5	0	0	2	9	94	0	41
2019	Human resources	81	5	5	0	0	0	10	95	0	21
2019	Financial management	79	6	0	0	0	0	14	100	0	14
2019	Information management	81	0	0	0	0	0	19	100	0	11
2019	Information technology	77	7	3	0	0	0	13	96	0	31
2019	Policy	86	3	0	0	0	3	8	100	0	36
2019	None of the above	82	5	0	6	0	0	7	93	7	16

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	30	31	0	0	16	0	63	0	13
2020	Federal regulators	27	49	10	10	4	0	0	76	14	74
2020	Compliance, inspection and enforcement	29	57	7	7	0	0	0	86	7	30
2020	Communications or public affairs	41	26	23	3	3	3	0	69	7	30
2020	Legal services	33	50	12	0	0	4	0	87	0	24
2020	Administration and operations	30	47	19	0	2	2	0	78	2	51
2020	Human resources	43	33	9	10	0	5	0	80	10	21
2020	Financial management	39	54	0	8	0	0	0	92	8	13
2020	Information technology	38	31	14	8	9	0	0	69	17	23
2020	Policy	35	48	11	2	2	2	0	84	4	51
2020	None of the above	46	30	24	0	0	0	0	76	0	17
2019	Client contact centre	15	54	8	8	0	8	8	81	10	13
2019	Federal regulators	27	52	11	8	1	1	0	80	9	79
2019	Compliance, inspection and enforcement	29	58	3	8	2	0	0	87	11	38
2019	Communications or public affairs	21	52	10	13	0	0	4	76	14	29
2019	Science and technology	18	55	9	9	0	9	0	80	10	11
2019	Legal services	35	50	15	0	0	0	0	85	0	20
2019	Administration and operations	36	39	15	7	0	0	2	77	8	41
2019	Human resources	23	53	19	0	5	0	0	76	5	21
2019	Financial management	50	43	7	0	0	0	0	93	0	14
2019	Information management	45	46	9	0	0	0	0	91	0	11
2019	Information technology	39	42	10	3	6	0	0	80	10	31
2019	Policy	33	45	14	3	3	2	0	80	6	36
2019	None of the above	43	31	19	6	0	0	0	75	6	16
2018	Client contact centre	9	37	54	0	0	0	0	46	0	11
2018	Federal regulators	33	33	19	8	5	1	2	68	13	74
2018	Compliance, inspection and enforcement	32	41	16	8	0	0	3	75	9	37
2018	Communications or public affairs	20	46	27	3	4	0	0	66	7	30
2018	Legal services	42	37	16	0	0	5	0	83	0	19
2018	Administration and operations	33	38	14	3	7	3	2	76	10	42
2018	Human resources	53	32	6	0	0	0	8	93	0	15
2018	Financial management	48	52	0	0	0	0	0	100	0	12
2018	Information technology	27	65	4	0	4	0	0	92	4	25
2018	Policy	32	32	14	19	5	0	0	63	23	44
2018	None of the above	26	43	32	0	0	0	0	68	0	12
2017	Federal regulators	28	40	16	9	3	4	0	70	13	67
2017	Compliance, inspection and enforcement	27	46	12	4	4	8	0	79	8	26
2017	Communications or public affairs	34	27	28	7	3	0	0	62	10	27
2017	Legal services	23	62	8	0	0	8	0	92	0	13
2017	Administration and operations	35	31	12	9	8	4	2	70	17	49
2017	Human resources	32	43	7	6	6	5	0	80	13	14
2017	Financial management	17	58	17	0	8	0	0	75	8	12
2017	Information management	22	45	18	7	7	0	0	68	15	13
2017	Information technology	16	64	12	8	0	0	0	80	8	29
2017	Policy	33	34	17	4	4	7	0	72	9	41
2017	None of the above	38	45	11	6	0	0	0	83	6	16

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	31	16	0	0	0	0	84	0	13
2020	Federal regulators	33	39	21	4	3	0	0	72	7	74
2020	Compliance, inspection and enforcement	36	48	9	7	0	0	0	84	7	30
2020	Communications or public affairs	34	42	17	3	3	0	0	76	7	30
2020	Legal services	46	38	12	0	0	4	0	87	0	24
2020	Administration and operations	46	36	11	4	2	2	0	83	6	49
2020	Human resources	22	54	9	10	0	5	0	80	10	21
2020	Financial management	54	38	0	8	0	0	0	92	8	13
2020	Information technology	61	22	4	9	4	0	0	83	13	23
2020	Policy	37	47	6	6	0	2	2	88	6	51
2020	None of the above	42	35	12	0	5	6	0	82	5	17
2019	Client contact centre	30	54	8	8	0	0	0	84	8	13
2019	Federal regulators	34	39	10	8	3	5	0	78	11	78
2019	Compliance, inspection and enforcement	37	47	11	2	3	0	0	84	5	38
2019	Communications or public affairs	32	35	18	7	0	4	4	73	7	28
2019	Science and technology	18	64	18	0	0	0	0	82	0	11
2019	Legal services	32	63	5	0	0	0	0	95	0	19
2019	Administration and operations	39	41	15	0	2	0	2	82	3	41
2019	Human resources	33	43	14	10	0	0	0	76	10	21
2019	Financial management	51	42	7	0	0	0	0	93	0	14
2019	Information management	63	28	9	0	0	0	0	91	0	11
2019	Information technology	52	28	3	3	3	10	0	89	7	31
2019	Policy	34	43	11	6	3	2	0	79	9	35
2019	None of the above	46	20	21	0	7	7	0	71	7	15
2018	Client contact centre	28	63	9	0	0	0	0	91	0	11
2018	Federal regulators	44	37	11	4	3	1	0	82	7	72
2018	Compliance, inspection and enforcement	43	30	16	6	3	3	0	75	9	37
2018	Communications or public affairs	26	46	6	19	0	3	0	74	19	30
2018	Legal services	37	48	0	5	5	5	0	89	11	19
2018	Administration and operations	52	36	12	0	0	0	0	88	0	43
2018	Human resources	59	41	0	0	0	0	0	100	0	15
2018	Financial management	66	34	0	0	0	0	0	100	0	12
2018	Information technology	56	40	4	0	0	0	0	96	0	25
2018	Policy	35	40	13	7	4	0	0	76	11	45
2018	None of the above	61	11	0	22	6	0	0	71	29	12
2017	Federal regulators	41	40	13	4	1	0	0	81	6	67
2017	Compliance, inspection and enforcement	46	42	4	4	4	0	0	89	7	26
2017	Communications or public affairs	32	47	8	14	0	0	0	78	14	27
2017	Legal services	31	54	0	15	0	0	0	85	15	13
2017	Administration and operations	49	35	8	4	0	4	0	88	4	49
2017	Human resources	50	27	12	0	6	5	0	81	6	14
2017	Financial management	51	41	8	0	0	0	0	92	0	12
2017	Information management	39	36	25	0	0	0	0	75	0	13
2017	Information technology	44	41	12	3	0	0	0	85	3	29
2017	Policy	26	45	9	9	4	7	0	77	14	41
2017	None of the above	63	31	6	0	0	0	0	94	0	16
2014	Client contact centre	40	39	21	0	0	0	0	79	0	15
2014	Federal regulators	47	33	10	2	7	1	0	81	9	87
2014	Compliance, inspection and enforcement	39	37	12	6	3	3	0	78	10	31
2014	Communications or public affairs	59	30	0	4	4	3	0	92	8	26
2014	Legal services	36	56	8	0	0	0	0	92	0	14
2014	Administration and operations	37	52	2	0	6	2	0	91	7	46
2014	Human resources	26	65	0	0	9	0	0	91	9	10
2014	Information management	42	29	12	6	0	12	0	80	7	15
2014	Information technology	48	47	5	0	0	0	0	95	0	19
2014	None of the above	35	36	16	8	0	4	0	75	9	25

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	38	16	0	0	8	0	82	0	13
2020	Federal regulators	38	33	17	6	3	3	0	74	9	74
2020	Compliance, inspection and enforcement	41	34	15	6	0	3	0	78	6	30
2020	Communications or public affairs	34	31	16	13	3	3	0	67	16	30
2020	Legal services	59	29	8	4	0	0	0	88	4	24
2020	Administration and operations	51	34	12	2	1	0	0	84	4	51
2020	Human resources	32	49	14	0	0	5	0	86	0	21
2020	Financial management	38	46	0	8	0	8	0	92	8	13
2020	Information technology	56	13	9	4	4	9	4	80	9	23
2020	Policy	36	40	4	13	2	6	0	80	16	51
2020	None of the above	37	39	13	0	5	6	0	81	5	17
2019	Client contact centre	38	38	16	8	0	0	0	76	8	13
2019	Federal regulators	36	46	12	4	1	1	0	83	5	79
2019	Compliance, inspection and enforcement	26	42	11	3	5	13	0	79	9	38
2019	Communications or public affairs	25	48	10	10	0	0	7	78	11	29
2019	Science and technology	36	36	18	0	0	9	0	80	0	11
2019	Legal services	53	43	5	0	0	0	0	95	0	21
2019	Administration and operations	38	45	10	0	3	3	3	87	3	40
2019	Human resources	29	65	5	0	0	0	0	95	0	20
2019	Financial management	51	35	7	7	0	0	0	86	7	14
2019	Information management	63	18	19	0	0	0	0	81	0	11
2019	Information technology	55	16	13	10	3	3	0	73	14	31
2019	Policy	36	30	14	6	6	8	0	72	13	36
2019	None of the above	50	31	7	6	6	0	0	81	12	16
2018	Client contact centre	37	54	9	0	0	0	0	91	0	11
2018	Federal regulators	42	34	12	3	4	5	0	80	7	74
2018	Compliance, inspection and enforcement	40	27	14	3	3	14	0	78	6	37
2018	Communications or public affairs	33	32	14	19	3	0	0	65	22	30
2018	Legal services	37	48	10	5	0	0	0	84	5	19
2018	Administration and operations	50	36	14	0	0	0	0	86	0	43
2018	Human resources	45	47	8	0	0	0	0	92	0	15
2018	Financial management	58	34	8	0	0	0	0	92	0	12
2018	Information technology	39	44	12	5	0	0	0	83	5	25
2018	Policy	33	36	15	9	2	4	0	72	12	45
2018	None of the above	39	39	7	14	0	0	0	79	14	12
2017	Federal regulators	43	41	9	3	1	3	0	86	4	67
2017	Compliance, inspection and enforcement	35	47	7	0	4	8	0	88	4	26
2017	Communications or public affairs	31	48	11	0	10	0	0	79	10	27
2017	Legal services	31	54	8	0	0	8	0	92	0	13
2017	Administration and operations	43	33	10	4	4	6	0	81	9	49
2017	Human resources	62	7	13	6	6	5	0	73	13	14
2017	Financial management	34	49	8	0	0	8	0	91	0	12
2017	Information management	46	36	18	0	0	0	0	82	0	13
2017	Information technology	36	40	15	2	3	3	0	78	6	29
2017	Policy	25	33	11	11	7	14	0	67	20	41
2017	None of the above	44	44	12	0	0	0	0	88	0	16
2014	Client contact centre	47	38	15	0	0	0	0	85	0	15
2014	Federal regulators	50	35	2	5	3	3	1	89	8	87
2014	Compliance, inspection and enforcement	48	31	9	3	0	9	0	87	3	31
2014	Communications or public affairs	55	42	4	0	0	0	0	96	0	26
2014	Legal services	65	28	0	7	0	0	0	93	7	14
2014	Administration and operations	48	41	4	0	4	2	0	91	4	46
2014	Human resources	26	58	8	0	9	0	0	84	9	10
2014	Information management	59	17	6	6	0	12	0	87	7	15
2014	Information technology	37	47	16	0	0	0	0	84	0	19
2014	None of the above	39	49	4	4	4	0	0	88	8	25

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	38	16	0	0	16	0	81	0	13
2020	Federal regulators	33	38	14	7	3	4	1	75	10	74
2020	Compliance, inspection and enforcement	30	34	19	6	3	7	0	69	10	30
2020	Communications or public affairs	30	37	22	7	0	3	0	70	7	30
2020	Legal services	34	41	12	4	0	8	0	83	5	24
2020	Administration and operations	52	29	12	2	1	4	0	84	4	51
2020	Human resources	26	49	19	0	0	5	0	80	0	21
2020	Financial management	32	52	0	8	0	8	0	92	8	13
2020	Information technology	40	25	17	0	4	14	0	75	5	23
2020	Policy	40	26	11	12	4	8	0	71	17	51
2020	None of the above	50	44	6	0	0	0	0	94	0	17

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	23	8	0	0	9	0	92	0	13
2020	Federal regulators	40	34	6	7	4	3	6	82	12	74
2020	Compliance, inspection and enforcement	47	34	3	3	6	3	3	87	10	30
2020	Communications or public affairs	34	40	16	3	3	3	0	76	7	30
2020	Legal services	46	37	4	4	0	8	0	91	5	24
2020	Administration and operations	50	24	17	2	2	6	0	78	4	49
2020	Human resources	33	47	15	5	0	0	0	80	5	21
2020	Financial management	47	30	8	0	8	8	0	84	8	13
2020	Information technology	65	18	8	4	0	4	0	87	5	23
2020	Policy	45	31	6	12	4	0	2	78	16	51
2020	None of the above	46	36	7	0	5	6	0	88	5	17

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	23	8	0	0	0	0	92	0	13
2020	Federal regulators	57	35	3	4	1	0	0	92	6	74
2020	Compliance, inspection and enforcement	63	27	6	3	0	0	0	90	3	30
2020	Communications or public affairs	68	29	3	0	0	0	0	97	0	30
2020	Legal services	71	25	5	0	0	0	0	95	0	24
2020	Administration and operations	65	30	2	4	0	0	0	94	4	50
2020	Human resources	51	29	15	5	0	0	0	80	5	21
2020	Financial management	70	23	0	8	0	0	0	92	8	13
2020	Information technology	68	13	9	0	9	0	0	81	9	22
2020	Policy	63	30	4	4	0	0	0	93	4	51
2020	None of the above	48	41	0	6	5	0	0	89	11	17
2019	Client contact centre	38	62	0	0	0	0	0	100	0	13
2019	Federal regulators	59	26	9	3	3	0	0	85	5	78
2019	Compliance, inspection and enforcement	57	27	8	5	3	0	0	84	8	37
2019	Communications or public affairs	56	34	3	3	0	0	4	93	4	27
2019	Science and technology	73	18	0	9	0	0	0	91	9	11
2019	Legal services	76	19	5	0	0	0	0	95	0	21
2019	Administration and operations	65	27	7	0	0	0	0	93	0	41
2019	Human resources	57	38	0	5	0	0	0	95	5	21
2019	Financial management	65	28	7	0	0	0	0	93	0	14
2019	Information management	63	37	0	0	0	0	0	100	0	11
2019	Information technology	58	22	13	6	0	0	0	80	6	31
2019	Policy	58	39	3	0	0	0	0	97	0	36
2019	None of the above	62	25	13	0	0	0	0	87	0	16
2018	Client contact centre	55	36	9	0	0	0	0	91	0	11
2018	Federal regulators	58	31	5	3	1	1	0	91	4	74
2018	Compliance, inspection and enforcement	51	41	6	0	3	0	0	92	3	37
2018	Communications or public affairs	39	51	4	3	3	0	0	90	6	30
2018	Legal services	73	27	0	0	0	0	0	100	0	19
2018	Administration and operations	58	35	7	0	0	0	0	93	0	43
2018	Human resources	68	32	0	0	0	0	0	100	0	15
2018	Financial management	74	26	0	0	0	0	0	100	0	12
2018	Information technology	62	34	4	0	0	0	0	96	0	24
2018	Policy	51	42	4	2	0	0	0	93	2	45
2018	None of the above	61	24	7	7	0	0	0	85	7	12
2017	Federal regulators	55	26	13	4	1	0	0	81	6	67
2017	Compliance, inspection and enforcement	50	42	0	7	0	0	0	93	7	26
2017	Communications or public affairs	52	31	0	17	0	0	0	83	17	27
2017	Legal services	54	38	8	0	0	0	0	92	0	13
2017	Administration and operations	50	38	4	4	4	0	0	88	8	49
2017	Human resources	56	32	0	0	12	0	0	88	12	14
2017	Financial management	67	33	0	0	0	0	0	100	0	12
2017	Information management	46	30	16	7	0	0	0	77	7	13
2017	Information technology	51	36	9	3	0	0	0	88	3	29
2017	Policy	48	41	2	0	4	5	0	93	5	41
2017	None of the above	64	30	0	6	0	0	0	94	6	16
2014	Client contact centre	47	53	0	0	0	0	0	100	0	15
2014	Federal regulators	60	30	1	2	6	1	0	91	8	87
2014	Compliance, inspection and enforcement	36	46	6	12	0	0	0	82	12	31
2014	Communications or public affairs	59	33	4	0	4	0	0	92	4	26
2014	Legal services	56	37	0	7	0	0	0	93	7	14
2014	Administration and operations	43	46	0	4	6	0	0	89	11	46
2014	Human resources	26	57	0	0	18	0	0	82	18	10
2014	Information management	48	18	17	18	0	0	0	65	18	15
2014	Information technology	53	37	11	0	0	0	0	89	0	19
2014	None of the above	35	44	8	4	8	0	0	80	12	25

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	30	17	0	0	0	0	83	0	13
2020	Federal regulators	59	24	13	1	3	0	0	83	4	74
2020	Compliance, inspection and enforcement	61	29	7	3	0	0	0	90	3	30
2020	Communications or public affairs	68	23	10	0	0	0	0	90	0	30
2020	Legal services	58	34	8	0	0	0	0	92	0	24
2020	Administration and operations	60	30	8	0	2	0	0	90	2	50
2020	Human resources	51	25	19	5	0	0	0	77	5	21
2020	Financial management	77	15	0	8	0	0	0	92	8	13
2020	Information technology	70	13	9	0	9	0	0	82	9	23
2020	Policy	63	27	8	2	0	0	0	90	2	51
2020	None of the above	65	30	0	0	0	5	0	100	0	17
2019	Client contact centre	61	31	0	8	0	0	0	92	8	13
2019	Federal regulators	58	28	8	5	1	0	0	85	7	78
2019	Compliance, inspection and enforcement	65	24	3	3	3	3	0	92	5	37
2019	Communications or public affairs	45	31	14	3	3	0	4	79	7	29
2019	Science and technology	60	20	0	10	10	0	0	80	20	10
2019	Legal services	66	29	5	0	0	0	0	95	0	21
2019	Administration and operations	63	27	7	0	2	0	0	90	2	41
2019	Human resources	52	34	14	0	0	0	0	86	0	21
2019	Financial management	72	21	0	0	7	0	0	93	7	14
2019	Information management	73	18	9	0	0	0	0	91	0	11
2019	Information technology	61	19	13	0	6	0	0	80	6	31
2019	Policy	61	30	6	0	3	0	0	91	3	36
2019	None of the above	62	32	6	0	0	0	0	94	0	16
2018	Client contact centre	55	45	0	0	0	0	0	100	0	11
2018	Federal regulators	61	21	15	2	1	0	0	82	3	74
2018	Compliance, inspection and enforcement	57	21	11	6	3	3	0	80	9	37
2018	Communications or public affairs	49	37	3	8	3	0	0	86	11	29
2018	Legal services	53	42	5	0	0	0	0	95	0	19
2018	Administration and operations	64	16	16	2	0	2	0	82	2	43
2018	Human resources	74	26	0	0	0	0	0	100	0	15
2018	Financial management	64	36	0	0	0	0	0	100	0	12
2018	Information technology	68	20	12	0	0	0	0	88	0	25
2018	Policy	58	31	7	2	2	0	0	89	4	45
2018	None of the above	64	6	7	15	7	0	0	70	22	12
2017	Federal regulators	51	28	13	8	0	0	0	79	8	67
2017	Compliance, inspection and enforcement	54	19	27	0	0	0	0	73	0	26
2017	Communications or public affairs	49	28	10	7	7	0	0	76	14	27
2017	Legal services	54	46	0	0	0	0	0	100	0	13
2017	Administration and operations	53	22	17	6	2	0	0	75	8	48
2017	Human resources	56	21	0	11	6	6	0	82	18	14
2017	Financial management	58	42	0	0	0	0	0	100	0	12
2017	Information management	40	28	18	15	0	0	0	68	15	13
2017	Information technology	49	38	9	3	0	0	0	87	3	29
2017	Policy	47	37	2	7	2	5	0	89	9	41
2017	None of the above	45	38	6	11	0	0	0	83	11	16
2014	Client contact centre	40	60	0	0	0	0	0	100	0	15
2014	Federal regulators	54	32	6	5	3	0	0	86	8	87
2014	Compliance, inspection and enforcement	42	24	12	9	9	3	0	68	19	31
2014	Communications or public affairs	75	17	4	4	0	0	0	92	4	26
2014	Legal services	64	22	7	0	7	0	0	86	7	14
2014	Administration and operations	48	41	2	4	4	0	0	89	9	46
2014	Human resources	18	65	0	0	18	0	0	82	18	10
2014	Information management	35	18	23	17	6	0	0	54	23	15
2014	Information technology	42	37	5	16	0	0	0	79	16	19
2014	None of the above	32	47	8	4	8	0	0	79	12	25

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	23	32	0	0	0	0	68	0	13
2020	Federal regulators	55	27	13	3	3	0	0	82	6	74
2020	Compliance, inspection and enforcement	54	30	17	0	0	0	0	83	0	30
2020	Communications or public affairs	61	29	10	0	0	0	0	90	0	30
2020	Legal services	62	29	8	0	0	0	0	92	0	24
2020	Administration and operations	56	32	10	2	0	0	0	88	2	50
2020	Human resources	47	34	14	5	0	0	0	81	5	21
2020	Financial management	77	15	0	8	0	0	0	92	8	13
2020	Information technology	61	21	9	0	9	0	0	82	9	23
2020	Policy	63	31	2	4	0	0	0	94	4	51
2020	None of the above	61	34	0	0	0	5	0	100	0	17
2019	Client contact centre	54	39	0	8	0	0	0	92	8	13
2019	Federal regulators	51	34	8	5	1	0	0	86	7	79
2019	Compliance, inspection and enforcement	55	34	5	3	2	0	0	89	5	38
2019	Communications or public affairs	38	41	7	10	0	0	4	82	10	29
2019	Science and technology	50	30	0	20	0	0	0	80	20	10
2019	Legal services	70	25	0	5	0	0	0	95	5	20
2019	Administration and operations	59	34	5	0	2	0	0	93	2	41
2019	Human resources	42	48	0	10	0	0	0	90	10	21
2019	Financial management	71	21	0	0	7	0	0	93	7	14
2019	Information management	73	18	9	0	0	0	0	91	0	11
2019	Information technology	58	22	7	10	3	0	0	80	13	31
2019	Policy	53	39	6	3	0	0	0	91	3	36
2019	None of the above	62	25	6	6	0	0	0	88	6	16
2018	Client contact centre	46	54	0	0	0	0	0	100	0	11
2018	Federal regulators	57	24	13	3	1	0	0	82	5	73
2018	Compliance, inspection and enforcement	51	29	11	6	3	0	0	81	8	37
2018	Communications or public affairs	33	47	9	7	3	0	0	80	11	30
2018	Legal services	53	47	0	0	0	0	0	100	0	19
2018	Administration and operations	66	19	11	5	0	0	0	84	5	42
2018	Human resources	68	32	0	0	0	0	0	100	0	15
2018	Financial management	64	36	0	0	0	0	0	100	0	12
2018	Information technology	52	31	17	0	0	0	0	83	0	25
2018	Policy	54	32	9	5	0	0	0	86	5	44
2018	None of the above	64	6	15	7	7	0	0	70	15	12
2017	Federal regulators	52	28	13	6	0	0	0	81	6	67
2017	Compliance, inspection and enforcement	54	19	23	4	0	0	0	73	4	26
2017	Communications or public affairs	42	34	10	3	10	0	0	76	14	27
2017	Legal services	46	46	8	0	0	0	0	92	0	13
2017	Administration and operations	48	26	19	6	2	0	0	74	8	49
2017	Human resources	56	27	0	5	12	0	0	83	17	14
2017	Financial management	50	50	0	0	0	0	0	100	0	12
2017	Information management	33	35	18	0	15	0	0	68	15	13
2017	Information technology	43	43	11	3	0	0	0	86	3	29
2017	Policy	41	43	9	4	2	0	0	84	7	41
2017	None of the above	51	32	11	6	0	0	0	83	6	16
2014	Client contact centre	47	45	7	0	0	0	0	93	0	15
2014	Federal regulators	49	34	3	6	7	0	0	84	13	87
2014	Compliance, inspection and enforcement	30	37	15	12	6	0	0	66	18	31
2014	Communications or public affairs	67	25	8	0	0	0	0	92	0	26
2014	Legal services	64	14	14	0	7	0	0	78	7	14
2014	Administration and operations	43	44	2	7	4	0	0	87	11	46
2014	Human resources	18	65	9	0	9	0	0	82	9	10
2014	Information management	23	30	29	11	6	0	0	54	17	15
2014	Information technology	32	47	11	11	0	0	0	79	11	19
2014	None of the above	28	44	16	4	8	0	0	72	12	25

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	38	16	8	0	9	0	74	9	13
2020	Federal regulators	47	22	15	3	6	7	0	75	9	74
2020	Compliance, inspection and enforcement	54	19	17	3	3	3	0	76	6	30
2020	Communications or public affairs	54	33	7	3	0	3	0	90	3	30
2020	Legal services	55	16	21	4	0	4	0	74	4	24
2020	Administration and operations	57	23	6	10	2	2	0	82	12	50
2020	Human resources	42	24	29	5	0	0	0	67	5	21
2020	Financial management	54	30	8	0	8	0	0	85	8	13
2020	Information technology	61	13	13	4	9	0	0	73	13	23
2020	Policy	53	27	12	8	0	0	0	80	8	51
2020	None of the above	60	17	12	0	0	11	0	86	0	17
2019	Client contact centre	46	39	8	0	8	0	0	85	8	13
2019	Federal regulators	46	33	7	8	1	5	0	84	9	79
2019	Compliance, inspection and enforcement	46	31	13	3	2	5	0	81	5	38
2019	Communications or public affairs	28	45	7	17	0	0	4	75	18	29
2019	Science and technology	18	45	18	9	9	0	0	64	18	11
2019	Legal services	57	38	0	5	0	0	0	95	5	21
2019	Administration and operations	59	20	7	8	5	2	0	80	13	41
2019	Human resources	43	33	14	10	0	0	0	76	10	21
2019	Financial management	37	56	0	0	7	0	0	93	7	14
2019	Information management	73	9	18	0	0	0	0	82	0	11
2019	Information technology	54	23	6	7	6	0	3	80	14	31
2019	Policy	53	31	9	5	3	0	0	83	8	36
2019	None of the above	62	32	6	0	0	0	0	94	0	16
2018	Client contact centre	46	45	9	0	0	0	0	91	0	11
2018	Federal regulators	52	26	8	9	2	3	0	80	12	74
2018	Compliance, inspection and enforcement	43	32	6	8	6	6	0	80	15	37
2018	Communications or public affairs	51	29	3	11	6	0	0	80	17	30
2018	Legal services	42	37	0	10	5	0	5	83	17	19
2018	Administration and operations	55	12	16	9	2	4	3	72	11	43
2018	Human resources	60	20	13	0	0	6	0	86	0	15
2018	Financial management	42	48	10	0	0	0	0	90	0	12
2018	Information technology	44	32	16	8	0	0	0	76	8	25
2018	Policy	53	23	13	7	2	2	0	77	9	45
2018	None of the above	64	0	6	15	15	0	0	64	30	12
2017	Federal regulators	47	18	20	8	3	4	0	68	11	67
2017	Compliance, inspection and enforcement	39	31	8	11	4	8	0	75	16	26
2017	Communications or public affairs	28	27	28	7	10	0	0	55	17	27
2017	Legal services	46	23	15	15	0	0	0	69	15	13
2017	Administration and operations	44	22	15	8	4	8	0	71	13	49
2017	Human resources	43	11	20	6	6	13	0	63	14	14
2017	Financial management	26	58	0	17	0	0	0	83	17	12
2017	Information management	24	28	33	0	15	0	0	52	15	13
2017	Information technology	60	21	8	11	0	0	0	80	11	29
2017	Policy	33	27	21	7	7	7	0	63	14	40
2017	None of the above	51	20	18	0	5	6	0	75	6	16
2014	Client contact centre	61	27	0	6	0	6	0	93	7	15
2014	Federal regulators	43	29	14	4	5	3	2	76	10	87
2014	Compliance, inspection and enforcement	30	15	24	12	12	6	0	48	26	31
2014	Communications or public affairs	68	24	4	0	0	3	0	96	0	26
2014	Legal services	49	36	7	7	0	0	0	86	7	14
2014	Administration and operations	47	29	15	2	4	2	0	78	7	46
2014	Human resources	34	32	9	8	18	0	0	66	25	10
2014	Information management	42	0	12	34	6	6	0	45	43	15
2014	Information technology	37	32	16	11	5	0	0	68	16	19
2014	None of the above	32	40	24	0	4	0	0	72	4	25

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	38	7	55	13
2020	Federal regulators	25	43	32	74
2020	Compliance, inspection and enforcement	19	45	36	30
2020	Communications or public affairs	13	46	42	30
2020	Legal services	9	59	32	24
2020	Administration and operations	24	50	25	51
2020	Human resources	38	34	28	21
2020	Financial management	14	32	54	13
2020	Information technology	4	69	27	23
2020	Policy	15	56	30	51
2020	None of the above	0	54	46	17
2019	Client contact centre	30	39	30	13
2019	Federal regulators	31	35	34	79
2019	Compliance, inspection and enforcement	34	27	39	38
2019	Communications or public affairs	25	27	48	29
2019	Science and technology	27	45	27	11
2019	Legal services	5	71	24	21
2019	Administration and operations	17	56	26	41
2019	Human resources	39	38	23	21
2019	Financial management	14	43	42	14
2019	Information management	0	64	36	11
2019	Information technology	10	48	42	31
2019	Policy	24	38	38	37
2019	None of the above	25	37	37	16
2018	Client contact centre	45	0	55	11
2018	Federal regulators	28	42	31	74
2018	Compliance, inspection and enforcement	22	47	31	37
2018	Communications or public affairs	39	32	29	30
2018	Legal services	10	58	31	19
2018	Administration and operations	18	51	32	42
2018	Human resources	26	40	34	15
2018	Financial management	34	42	24	12
2018	Information technology	16	40	44	25
2018	Policy	25	42	34	45
2018	None of the above	26	41	33	12
2017	Federal regulators	25	32	42	67
2017	Compliance, inspection and enforcement	19	35	46	26
2017	Communications or public affairs	44	36	20	27
2017	Legal services	31	46	23	13
2017	Administration and operations	28	40	32	49
2017	Human resources	51	36	13	14
2017	Financial management	34	33	33	12
2017	Information management	28	40	31	13
2017	Information technology	26	51	23	29
2017	Policy	31	33	36	41
2017	None of the above	37	33	30	16
2014	Client contact centre	20	47	33	15
2014	Federal regulators	17	47	36	87
2014	Compliance, inspection and enforcement	28	30	43	31
2014	Communications or public affairs	26	53	21	26
2014	Legal services	7	64	29	14
2014	Administration and operations	20	50	31	46
2014	Human resources	58	42	0	10
2014	Information management	17	42	40	15
2014	Information technology	27	37	37	19
2014	None of the above	28	45	27	25

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Federal regulators	17	33	33	6	0	11	18
2020	Administration and operations	8	23	37	14	0	17	13
2019	Federal regulators	17	55	24	0	0	4	24
2019	Compliance, inspection and enforcement	15	31	48	0	7	0	13
2018	Federal regulators	20	37	28	0	0	14	21
2018	Communications or public affairs	0	40	43	0	18	0	12
2018	Policy	9	64	18	0	0	9	11
2017	Federal regulators	23	30	36	11	0	0	17
2017	Communications or public affairs	0	15	46	16	23	0	11
2017	Administration and operations	8	21	41	8	15	8	14
2017	Policy	7	28	65	0	0	0	14
2014	Federal regulators	19	19	50	6	9999	6	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	7	93	74
2020	Administration and operations	14	86	51
2020	Financial management	0	100	13
2019	Federal regulators	12	88	79
2019	Compliance, inspection and enforcement	13	87	38
2019	Administration and operations	14	86	41
2019	Information technology	20	80	31
2019	None of the above	0	100	16
2018	Federal regulators	9	91	72
2018	Compliance, inspection and enforcement	25	75	37
2018	Administration and operations	13	87	43
2018	Financial management	0	100	12
2018	Policy	13	87	45

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	0	31	0	0	39	23	20	0	13
2020	Federal regulators	11	12	19	6	3	39	10	45	17	74
2020	Compliance, inspection and enforcement	36	10	5	13	3	28	3	68	24	30
2020	Communications or public affairs	18	16	10	3	7	40	7	63	19	30
2020	Legal services	21	29	9	8	0	29	4	75	12	24
2020	Administration and operations	26	24	17	4	4	15	10	67	10	51
2020	Human resources	17	39	20	9	0	14	0	66	11	21
2020	Financial management	32	0	22	0	8	32	8	52	12	13
2020	Information technology	38	4	17	0	0	31	9	72	0	23
2020	Policy	12	14	18	2	4	43	8	52	12	51
2020	None of the above	12	11	25	0	5	47	0	44	9	17
2019	Client contact centre	8	31	31	0	0	23	8	55	0	13
2019	Federal regulators	16	14	18	4	5	40	4	52	16	79
2019	Compliance, inspection and enforcement	15	16	13	16	2	30	8	50	30	38
2019	Communications or public affairs	11	11	18	11	4	39	7	40	27	28
2019	Science and technology	0	9	36	0	0	45	9	20	0	11
2019	Legal services	24	24	9	5	5	29	5	72	14	21
2019	Administration and operations	20	22	17	5	7	22	7	59	17	41
2019	Human resources	15	35	20	10	5	15	0	59	18	20
2019	Financial management	14	14	21	0	7	28	15	50	13	14
2019	Information management	19	9	9	9	0	54	0	61	19	11
2019	Information technology	26	19	13	16	0	13	13	60	22	31
2019	Policy	8	8	31	8	3	29	13	28	19	37
2019	None of the above	20	11	6	0	12	45	6	62	25	16
2018	Client contact centre	9	28	36	9	0	0	18	45	11	11
2018	Federal regulators	19	17	20	5	3	32	4	56	13	72
2018	Compliance, inspection and enforcement	19	5	11	6	6	43	11	51	24	37
2018	Communications or public affairs	0	12	29	6	4	38	10	24	20	30
2018	Legal services	16	16	21	0	0	31	16	61	0	19
2018	Administration and operations	17	14	23	11	0	27	8	47	17	43
2018	Human resources	33	43	12	0	0	6	6	86	0	15
2018	Financial management	16	34	18	0	0	33	0	74	0	12
2018	Information technology	16	21	4	8	0	38	13	75	16	25
2018	Policy	11	9	13	9	6	40	11	41	32	45
2018	None of the above	24	21	21	0	15	7	11	56	18	12
2017	Federal regulators	16	15	26	10	1	26	4	45	17	67
2017	Compliance, inspection and enforcement	4	27	8	4	7	47	4	62	23	26
2017	Communications or public affairs	13	7	13	10	10	43	3	37	38	27
2017	Legal services	8	31	8	8	8	16	23	62	25	13
2017	Administration and operations	16	29	9	2	6	25	12	72	13	49
2017	Human resources	29	21	7	6	12	25	0	66	24	14
2017	Financial management	8	8	33	0	0	42	8	34	0	12
2017	Information management	8	38	31	0	7	8	9	55	9	13
2017	Information technology	13	24	12	3	0	33	15	71	6	29
2017	Policy	11	13	11	7	13	35	11	44	36	41
2017	None of the above	0	32	18	0	6	30	14	57	10	16
2014	Client contact centre	15	6	20	0	14	39	7	39	25	15
2014	Federal regulators	16	11	14	4	4	45	6	54	17	87
2014	Compliance, inspection and enforcement	9	6	21	3	12	39	9	29	29	31
2014	Communications or public affairs	10	18	24	9	4	31	4	44	20	26
2014	Legal services	7	35	14	0	0	43	0	75	0	14
2014	Administration and operations	11	24	9	4	6	39	7	64	20	46
2014	Human resources	35	8	9	0	9	24	16	71	15	10
2014	Information management	18	6	12	18	6	30	11	40	40	15
2014	Information technology	16	37	16	0	0	16	16	77	0	19
2014	None of the above	4	15	16	4	8	44	8	40	26	25

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	15	31	0	0	25	0	59	0	13
2020	Federal regulators	30	27	27	0	4	11	0	65	5	74
2020	Compliance, inspection and enforcement	40	27	6	17	0	10	0	75	19	30
2020	Communications or public affairs	28	40	10	0	7	16	0	80	8	30
2020	Legal services	21	50	17	4	0	8	0	77	5	24
2020	Administration and operations	41	34	16	4	1	4	0	78	6	51
2020	Human resources	43	33	20	5	0	0	0	76	5	21
2020	Financial management	40	29	8	8	0	16	0	82	9	13
2020	Information technology	56	9	22	0	4	9	0	71	5	23
2020	Policy	34	19	19	10	0	14	4	65	12	51
2020	None of the above	31	34	0	0	5	30	0	93	7	17
2019	Client contact centre	23	23	39	8	0	8	0	50	8	13
2019	Federal regulators	29	37	13	3	5	11	1	76	9	79
2019	Compliance, inspection and enforcement	31	19	24	11	2	13	0	57	15	38
2019	Communications or public affairs	17	31	25	4	0	20	4	63	5	29
2019	Science and technology	27	27	27	0	0	18	0	67	0	11
2019	Legal services	29	38	9	0	5	19	0	82	6	21
2019	Administration and operations	42	27	12	7	2	7	2	76	11	41
2019	Human resources	28	48	14	10	0	0	0	76	10	21
2019	Financial management	36	43	7	14	0	0	0	79	14	14
2019	Information management	55	18	9	0	0	18	0	89	0	11
2019	Information technology	45	23	3	16	0	9	3	77	19	31
2019	Policy	25	19	32	8	3	13	0	50	13	37
2019	None of the above	27	30	6	6	6	25	0	75	16	16
2018	Client contact centre	18	46	36	0	0	0	0	64	0	11
2018	Federal regulators	33	35	18	5	3	7	0	72	9	73
2018	Compliance, inspection and enforcement	32	24	8	8	6	22	0	72	18	37
2018	Communications or public affairs	8	40	24	3	8	17	0	59	13	29
2018	Legal services	21	53	21	0	0	5	0	78	0	19
2018	Administration and operations	34	35	19	4	0	8	0	75	4	43
2018	Human resources	30	55	14	0	0	0	0	86	0	15
2018	Financial management	50	34	16	0	0	0	0	84	0	12
2018	Information technology	31	61	0	4	0	4	0	96	4	25
2018	Policy	24	38	18	9	0	11	0	70	10	45
2018	None of the above	32	21	39	0	7	0	0	53	7	12
2017	Federal regulators	27	32	19	6	9	6	1	63	16	67
2017	Compliance, inspection and enforcement	19	43	15	0	7	15	0	73	9	26
2017	Communications or public affairs	28	29	13	17	3	10	0	63	23	27
2017	Legal services	8	54	15	0	8	16	0	73	9	13
2017	Administration and operations	40	34	6	8	6	6	0	79	15	49
2017	Human resources	37	34	6	5	12	6	0	75	18	14
2017	Financial management	17	25	41	0	0	17	0	51	0	12
2017	Information management	25	30	22	23	0	0	0	55	23	13
2017	Information technology	23	58	6	2	0	11	0	90	3	29
2017	Policy	25	18	17	7	13	18	2	55	24	41
2017	None of the above	24	38	18	6	0	7	7	72	7	16
2014	Client contact centre	28	6	32	0	14	13	7	43	17	15
2014	Federal regulators	27	28	15	1	7	22	0	71	10	87
2014	Compliance, inspection and enforcement	20	21	28	6	9	15	0	49	18	31
2014	Communications or public affairs	25	22	25	0	4	23	0	62	6	26
2014	Legal services	13	44	7	0	0	36	0	89	0	14
2014	Administration and operations	18	37	13	2	6	24	0	71	11	46
2014	Human resources	35	33	16	8	9	0	0	67	17	10
2014	Information management	42	23	6	6	6	17	0	79	14	15
2014	Information technology	16	53	32	0	0	0	0	68	0	19
2014	None of the above	11	32	16	12	4	20	4	57	22	25

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	13
2020	Federal regulators	11	89	74
2020	Legal services	0	100	24
2020	Financial management	0	100	13
2020	Information technology	0	100	23
2019	Client contact centre	0	100	13
2019	Federal regulators	6	94	79
2019	Communications or public affairs	0	100	29
2019	Information management	0	100	11
2019	None of the above	0	100	16
2018	Federal regulators	7	93	74
2018	Legal services	0	100	19
2018	Human resources	0	100	15
2018	Financial management	0	100	12

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	15	31	0	0	32	15	42	0	13
2020	Federal regulators	15	14	14	2	7	41	6	55	18	73
2020	Compliance, inspection and enforcement	36	10	10	3	3	27	10	75	10	30
2020	Communications or public affairs	14	16	13	0	7	47	3	60	13	30
2020	Legal services	17	28	12	0	0	38	4	79	0	24
2020	Administration and operations	30	16	22	6	0	20	8	63	8	51
2020	Human resources	19	42	14	10	0	14	0	72	12	21
2020	Financial management	32	8	29	0	0	23	8	58	0	13
2020	Information technology	30	9	13	0	0	44	4	76	0	23
2020	Policy	14	12	21	8	2	40	4	46	17	51
2020	None of the above	13	19	19	0	5	44	0	57	9	16
2019	Client contact centre	15	23	31	0	0	23	8	55	0	13
2019	Federal regulators	14	9	16	3	3	49	7	52	12	79
2019	Compliance, inspection and enforcement	12	8	11	13	2	40	13	43	34	38
2019	Communications or public affairs	14	10	21	4	0	38	14	50	7	29
2019	Science and technology	0	9	27	0	0	55	9	25	0	11
2019	Legal services	33	24	9	5	0	29	0	80	7	21
2019	Administration and operations	17	22	17	5	2	27	10	62	11	41
2019	Human resources	15	32	26	5	0	21	0	60	7	19
2019	Financial management	14	21	14	0	0	28	23	71	0	14
2019	Information management	19	9	9	0	0	63	0	75	0	11
2019	Information technology	33	9	16	10	0	20	13	62	14	31
2019	Policy	9	5	28	3	3	44	8	29	12	36
2019	None of the above	20	11	13	13	6	38	0	49	30	16
2018	Client contact centre	28	28	26	0	0	0	18	68	0	11
2018	Federal regulators	22	15	19	4	1	34	5	60	9	73
2018	Compliance, inspection and enforcement	21	8	8	3	3	41	17	68	13	37
2018	Communications or public affairs	0	19	18	4	4	52	3	41	19	30
2018	Legal services	11	23	22	0	0	33	11	61	0	18
2018	Administration and operations	24	14	26	3	0	24	10	57	4	43
2018	Human resources	45	37	6	0	0	6	6	93	0	15
2018	Financial management	8	34	26	0	0	33	0	62	0	12
2018	Information technology	17	17	4	9	0	48	5	71	20	24
2018	Policy	11	13	18	4	2	43	9	50	14	45
2018	None of the above	24	11	41	6	0	18	0	43	8	12
2017	Federal regulators	19	18	17	3	4	30	9	61	12	67
2017	Compliance, inspection and enforcement	11	12	12	0	4	58	4	60	10	26
2017	Communications or public affairs	13	10	13	0	7	53	3	53	16	27
2017	Legal services	8	31	8	0	8	39	8	71	14	13
2017	Administration and operations	23	22	13	2	2	28	8	72	7	47
2017	Human resources	28	15	7	6	6	38	0	69	19	14
2017	Financial management	0	8	33	0	0	59	0	20	0	12
2017	Information management	8	15	38	0	0	31	9	37	0	13
2017	Information technology	10	14	13	8	0	40	15	53	18	29
2017	Policy	11	14	4	0	13	52	4	60	30	41
2017	None of the above	15	6	18	0	0	55	7	53	0	16
2014	Client contact centre	15	12	6	0	7	40	19	67	18	15
2014	Federal regulators	11	15	17	0	0	46	12	60	0	87
2014	Compliance, inspection and enforcement	9	6	24	6	0	48	6	33	13	31
2014	Communications or public affairs	22	8	20	0	0	46	4	59	0	26
2014	Legal services	22	28	7	0	0	43	0	87	0	14
2014	Administration and operations	11	22	11	2	6	45	2	63	17	46
2014	Human resources	35	8	9	0	9	40	0	71	15	10
2014	Information management	18	0	6	23	0	47	6	37	50	15
2014	Information technology	5	42	5	0	0	42	5	90	0	19
2014	None of the above	4	27	16	4	0	44	4	61	8	25

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	24	31	0	0	8	0	67	0	13
2020	Federal regulators	33	34	17	3	4	8	0	73	8	74
2020	Compliance, inspection and enforcement	40	26	7	10	0	14	3	80	12	30
2020	Communications or public affairs	34	29	17	3	7	10	0	70	11	30
2020	Legal services	25	50	17	0	0	8	0	82	0	24
2020	Administration and operations	42	33	16	1	0	8	0	81	2	51
2020	Human resources	33	47	10	10	0	0	0	80	10	21
2020	Financial management	40	44	8	0	0	8	0	92	0	13
2020	Information technology	52	18	17	0	4	4	4	77	5	23
2020	Policy	36	22	18	9	2	12	2	67	13	51
2020	None of the above	31	27	7	0	5	30	0	83	7	17
2019	Client contact centre	23	31	47	0	0	0	0	53	0	13
2019	Federal regulators	26	33	21	3	1	13	3	70	5	78
2019	Compliance, inspection and enforcement	23	19	23	11	2	19	3	54	17	38
2019	Communications or public affairs	25	28	24	7	0	10	7	63	8	29
2019	Science and technology	36	18	27	0	0	18	0	67	0	11
2019	Legal services	48	28	5	5	0	9	5	89	6	21
2019	Administration and operations	37	32	19	0	2	5	5	76	3	41
2019	Human resources	23	57	14	5	0	0	0	81	5	21
2019	Financial management	29	49	7	6	0	0	8	85	7	14
2019	Information management	45	28	9	0	0	18	0	89	0	11
2019	Information technology	52	13	9	10	0	16	0	77	12	31
2019	Policy	25	16	27	6	3	24	0	54	11	37
2019	None of the above	27	24	13	6	6	25	0	66	17	16
2018	Client contact centre	37	28	26	0	0	9	0	71	0	11
2018	Federal regulators	37	32	17	1	3	9	1	76	4	74
2018	Compliance, inspection and enforcement	32	21	17	0	3	27	0	73	4	37
2018	Communications or public affairs	7	39	19	11	4	20	0	58	19	30
2018	Legal services	28	45	17	0	0	11	0	81	0	18
2018	Administration and operations	34	31	28	0	0	8	0	70	0	43
2018	Human resources	45	41	14	0	0	0	0	86	0	15
2018	Financial management	34	50	16	0	0	0	0	84	0	12
2018	Information technology	39	44	9	4	0	4	0	87	4	25
2018	Policy	29	33	15	7	2	13	0	72	10	45
2018	None of the above	32	21	30	6	0	11	0	59	7	12
2017	Federal regulators	30	27	24	4	4	7	3	64	10	67
2017	Compliance, inspection and enforcement	35	19	15	0	4	23	4	74	5	26
2017	Communications or public affairs	25	39	17	7	3	7	3	70	12	27
2017	Legal services	15	47	15	0	8	16	0	73	9	13
2017	Administration and operations	38	37	10	2	2	11	0	84	4	48
2017	Human resources	43	33	7	6	6	5	0	80	13	14
2017	Financial management	17	58	16	0	0	8	0	82	0	12
2017	Information management	25	22	38	0	0	15	0	55	0	13
2017	Information technology	32	42	9	6	0	11	0	84	6	29
2017	Policy	28	22	7	8	9	27	0	68	23	41
2017	None of the above	22	33	19	0	0	26	0	74	0	15
2014	Client contact centre	28	18	6	0	7	33	7	78	12	15
2014	Federal regulators	32	27	14	5	0	19	1	75	7	87
2014	Compliance, inspection and enforcement	16	28	32	0	0	25	0	58	0	30
2014	Communications or public affairs	36	23	17	0	0	24	0	78	0	26
2014	Legal services	20	37	7	0	0	36	0	89	0	14
2014	Administration and operations	22	29	11	4	5	29	0	72	13	45
2014	Human resources	42	41	8	0	9	0	0	83	9	10
2014	Information management	36	6	0	18	6	28	6	64	36	15
2014	Information technology	16	47	26	0	0	11	0	71	0	19
2014	None of the above	11	36	20	0	4	28	0	66	6	25

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	16	8	0	8	8	8	82	9	13
2020	Federal regulators	52	27	2	7	8	0	3	82	16	74
2020	Compliance, inspection and enforcement	41	33	7	10	6	0	3	76	17	30
2020	Communications or public affairs	49	10	14	7	17	0	4	61	25	30
2020	Legal services	58	21	13	4	4	0	0	78	8	24
2020	Administration and operations	41	19	12	16	8	0	4	62	25	51
2020	Human resources	57	11	8	14	10	0	0	68	23	21
2020	Financial management	32	46	8	15	0	0	0	77	15	13
2020	Information technology	35	34	14	9	9	0	0	69	18	23
2020	Policy	58	14	12	8	4	0	4	75	13	50
2020	None of the above	29	23	25	5	18	0	0	52	23	17

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	30	30	8	0	0	0	62	8	13
2020	Federal regulators	44	34	14	6	3	0	0	78	9	74
2020	Compliance, inspection and enforcement	40	30	26	3	0	0	0	70	3	30
2020	Communications or public affairs	51	30	16	3	0	0	0	81	3	30
2020	Legal services	33	34	25	8	0	0	0	67	8	24
2020	Administration and operations	47	17	24	8	4	0	0	64	12	51
2020	Human resources	43	38	9	5	5	0	0	81	10	21
2020	Financial management	46	23	23	0	8	0	0	70	8	13
2020	Information technology	38	22	18	13	9	0	0	61	21	23
2020	Policy	51	26	20	4	0	0	0	76	4	51
2020	None of the above	32	41	13	15	0	0	0	72	15	16
2019	Client contact centre	23	46	8	15	8	0	0	69	23	13
2019	Federal regulators	39	30	19	5	6	0	0	69	12	79
2019	Compliance, inspection and enforcement	27	23	26	13	11	0	0	50	24	38
2019	Communications or public affairs	21	32	34	4	9	0	0	53	13	29
2019	Science and technology	9	45	27	18	0	0	0	55	18	11
2019	Legal services	29	19	24	19	9	0	0	48	29	21
2019	Administration and operations	35	27	10	7	12	3	5	68	21	40
2019	Human resources	24	43	19	14	0	0	0	66	14	21
2019	Financial management	14	36	21	14	14	0	0	51	28	14
2019	Information management	45	28	9	9	0	0	9	80	10	11
2019	Information technology	29	32	23	3	13	0	0	61	16	31
2019	Policy	41	22	17	12	8	0	0	63	20	37
2019	None of the above	37	18	32	0	13	0	0	55	13	16
2018	Client contact centre	18	17	28	0	28	0	9	39	30	11
2018	Federal regulators	25	23	22	16	12	0	2	49	29	74
2018	Compliance, inspection and enforcement	24	14	19	13	27	0	3	39	42	37
2018	Communications or public affairs	17	29	32	4	18	0	0	46	22	29
2018	Legal services	21	27	16	10	26	0	0	48	37	19
2018	Administration and operations	35	21	23	8	10	0	3	58	19	43
2018	Human resources	17	38	30	6	8	0	0	55	14	15
2018	Financial management	20	34	31	8	8	0	0	53	16	12
2018	Information technology	21	36	20	15	8	0	0	57	23	25
2018	Policy	31	22	13	11	22	0	0	53	33	45
2018	None of the above	25	33	32	11	0	0	0	58	11	12
2017	Federal regulators	25	9	35	18	12	0	1	35	30	67
2017	Compliance, inspection and enforcement	20	23	23	12	23	0	0	42	35	26
2017	Communications or public affairs	18	10	25	21	23	0	3	29	45	27
2017	Legal services	8	31	23	8	31	0	0	38	39	13
2017	Administration and operations	14	26	16	21	23	0	0	39	44	49
2017	Human resources	28	27	19	6	13	0	7	59	20	14
2017	Financial management	9	34	24	33	0	0	0	43	33	12
2017	Information management	25	22	0	7	39	0	7	51	49	13
2017	Information technology	22	30	16	21	12	0	0	52	32	29
2017	Policy	33	17	15	10	25	0	0	50	35	41
2017	None of the above	30	26	13	12	12	0	7	60	26	16

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	46	47	7	0	0	0	46	7	13
2020	Federal regulators	19	26	23	19	13	0	0	45	32	73
2020	Compliance, inspection and enforcement	31	40	23	3	3	0	0	71	6	30
2020	Communications or public affairs	20	34	26	17	3	0	0	54	20	30
2020	Legal services	12	17	42	17	12	0	0	29	29	24
2020	Administration and operations	33	23	32	4	8	0	0	56	12	50
2020	Human resources	14	24	42	20	0	0	0	39	20	21
2020	Financial management	6	24	30	15	24	0	0	30	39	13
2020	Information technology	13	26	31	18	13	0	0	38	31	23
2020	Policy	18	29	26	19	8	0	0	47	27	51
2020	None of the above	24	18	36	21	0	0	0	42	21	17
2019	Client contact centre	15	38	31	15	0	0	0	54	15	13
2019	Federal regulators	22	32	29	9	8	0	0	54	17	78
2019	Compliance, inspection and enforcement	24	40	16	16	5	0	0	63	21	38
2019	Communications or public affairs	14	42	28	9	4	0	4	58	13	29
2019	Science and technology	45	27	9	9	0	0	9	80	10	11
2019	Legal services	29	19	33	19	0	0	0	48	19	21
2019	Administration and operations	30	37	20	5	5	0	3	69	10	40
2019	Human resources	19	28	38	14	0	0	0	47	14	21
2019	Financial management	29	42	14	7	7	0	0	71	14	14
2019	Information management	55	18	18	9	0	0	0	73	9	11
2019	Information technology	22	30	29	9	9	0	0	52	19	31
2019	Policy	24	33	28	15	0	0	0	57	15	37
2019	None of the above	24	38	25	0	6	7	0	66	7	16
2018	Client contact centre	0	28	36	28	9	0	0	28	37	11
2018	Federal regulators	19	29	30	12	9	0	0	49	21	74
2018	Compliance, inspection and enforcement	27	36	22	8	6	0	3	64	13	37
2018	Communications or public affairs	13	29	39	16	3	0	0	42	19	29
2018	Legal services	16	31	37	16	0	0	0	47	16	19
2018	Administration and operations	19	42	30	6	3	0	0	61	9	43
2018	Human resources	14	26	42	12	6	0	0	40	18	15
2018	Financial management	36	40	16	8	0	0	0	76	8	12
2018	Information technology	9	55	16	7	12	0	0	64	19	25
2018	Policy	25	26	31	13	2	0	2	52	16	45
2018	None of the above	14	44	42	0	0	0	0	58	0	12
2017	Federal regulators	8	22	40	22	6	0	1	31	28	67
2017	Compliance, inspection and enforcement	32	24	32	8	4	0	0	57	12	25
2017	Communications or public affairs	17	28	31	17	7	0	0	44	24	27
2017	Legal services	8	39	38	8	8	0	0	46	16	13
2017	Administration and operations	19	35	31	10	4	0	0	55	14	48
2017	Human resources	28	13	19	0	25	0	15	48	29	14
2017	Financial management	8	33	42	16	0	0	0	42	16	12
2017	Information management	30	33	21	0	9	0	7	68	9	13
2017	Information technology	16	48	18	18	0	0	0	64	18	29
2017	Policy	27	24	29	13	4	0	2	52	18	40
2017	None of the above	19	30	26	12	6	0	7	53	19	16

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	23	23	0	0	0	0	77	0	13
2020	Federal regulators	19	28	36	8	10	0	0	46	18	74
2020	Compliance, inspection and enforcement	54	30	10	3	3	0	0	83	6	30
2020	Communications or public affairs	17	47	22	7	3	3	0	67	10	30
2020	Legal services	22	32	29	8	8	0	0	55	17	24
2020	Administration and operations	40	35	10	7	4	0	4	77	12	51
2020	Human resources	19	43	30	9	0	0	0	61	9	21
2020	Financial management	9	37	23	32	0	0	0	46	32	13
2020	Information technology	39	17	26	9	9	0	0	56	18	23
2020	Policy	31	29	18	15	6	0	0	61	21	51
2020	None of the above	13	50	31	0	7	0	0	62	7	16
2019	Client contact centre	23	46	16	8	0	0	8	75	8	13
2019	Federal regulators	29	30	22	12	4	0	3	61	16	79
2019	Compliance, inspection and enforcement	51	30	8	7	3	0	0	81	10	37
2019	Communications or public affairs	17	45	24	10	0	0	4	65	10	29
2019	Science and technology	36	36	9	0	9	0	9	80	10	11
2019	Legal services	24	24	38	9	5	0	0	48	14	21
2019	Administration and operations	45	32	18	3	0	0	3	79	3	40
2019	Human resources	24	38	24	9	5	0	0	62	14	21
2019	Financial management	58	21	14	0	7	0	0	79	7	14
2019	Information management	73	9	9	9	0	0	0	82	9	11
2019	Information technology	45	19	23	3	6	0	3	67	10	31
2019	Policy	18	32	28	11	10	0	0	51	21	37
2019	None of the above	37	19	38	6	0	0	0	56	6	16
2018	Client contact centre	0	74	17	0	9	0	0	74	9	11
2018	Federal regulators	17	34	33	10	6	0	0	50	16	73
2018	Compliance, inspection and enforcement	38	41	14	2	3	0	3	80	5	37
2018	Communications or public affairs	14	50	27	10	0	0	0	64	10	29
2018	Legal services	21	37	31	10	0	0	0	58	10	19
2018	Administration and operations	26	36	32	4	0	0	2	63	4	42
2018	Human resources	28	35	12	25	0	0	0	63	25	15
2018	Financial management	45	31	24	0	0	0	0	76	0	12
2018	Information technology	31	44	16	4	4	0	0	76	8	25
2018	Policy	22	34	28	13	0	0	2	57	14	45
2018	None of the above	21	39	24	7	7	0	0	61	15	12
2017	Federal regulators	8	40	28	12	12	0	1	48	24	67
2017	Compliance, inspection and enforcement	35	42	11	8	4	0	0	77	12	26
2017	Communications or public affairs	17	31	14	20	18	0	0	48	38	27
2017	Legal services	8	38	46	0	8	0	0	46	8	13
2017	Administration and operations	30	38	20	9	3	0	0	68	12	48
2017	Human resources	6	24	25	6	24	0	15	35	36	14
2017	Financial management	26	41	34	0	0	0	0	66	0	12
2017	Information management	38	32	7	0	16	0	7	75	17	13
2017	Information technology	39	36	23	3	0	0	0	74	3	29
2017	Policy	25	38	17	11	7	0	2	64	18	41
2017	None of the above	13	23	31	19	0	0	13	42	22	16

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	15	15	16	37	0	0	32	53	13
2020	Federal regulators	19	25	26	12	15	3	0	45	28	74
2020	Compliance, inspection and enforcement	42	13	21	17	3	0	4	57	21	29
2020	Communications or public affairs	30	28	30	10	3	0	0	58	13	30
2020	Legal services	33	17	34	4	8	4	0	52	13	24
2020	Administration and operations	40	31	12	4	10	0	4	74	14	51
2020	Human resources	35	24	28	13	0	0	0	59	13	21
2020	Financial management	17	29	15	32	8	0	0	46	39	13
2020	Information technology	26	26	17	18	13	0	0	52	31	23
2020	Policy	32	31	13	15	8	0	0	63	23	51
2020	None of the above	26	36	24	10	5	0	0	61	14	17
2019	Client contact centre	15	31	38	0	16	0	0	46	16	13
2019	Federal regulators	22	33	14	21	9	0	1	56	30	79
2019	Compliance, inspection and enforcement	40	21	10	8	15	5	0	65	24	38
2019	Communications or public affairs	7	31	38	17	3	0	4	39	21	29
2019	Science and technology	36	27	18	0	9	0	9	70	10	11
2019	Legal services	35	30	35	0	0	0	0	65	0	20
2019	Administration and operations	35	29	14	7	12	0	2	65	20	41
2019	Human resources	10	38	24	29	0	0	0	47	29	21
2019	Financial management	29	21	28	7	14	0	0	51	21	14
2019	Information management	55	0	18	28	0	0	0	55	28	11
2019	Information technology	32	26	19	20	3	0	0	58	23	31
2019	Policy	22	36	24	16	3	0	0	58	18	37
2019	None of the above	37	26	12	6	19	0	0	63	25	16
2018	Client contact centre	0	9	36	18	37	0	0	9	55	11
2018	Federal regulators	11	30	28	22	7	0	1	42	29	73
2018	Compliance, inspection and enforcement	30	30	16	8	11	3	3	63	20	37
2018	Communications or public affairs	10	34	29	14	12	0	0	44	27	29
2018	Legal services	21	37	31	5	6	0	0	57	11	19
2018	Administration and operations	26	30	30	11	3	0	0	56	14	43
2018	Human resources	0	5	41	34	20	0	0	5	54	15
2018	Financial management	37	32	31	0	0	0	0	69	0	12
2018	Information technology	21	39	20	11	8	0	0	60	19	25
2018	Policy	25	22	33	11	9	0	0	47	20	45
2018	None of the above	14	29	11	47	0	0	0	43	47	12
2017	Federal regulators	12	24	32	19	9	0	4	38	29	67
2017	Compliance, inspection and enforcement	31	19	19	15	15	0	0	50	30	26
2017	Communications or public affairs	21	27	21	25	7	0	0	48	32	27
2017	Legal services	0	46	23	23	8	0	0	46	31	13
2017	Administration and operations	23	35	20	8	11	0	2	60	20	48
2017	Human resources	5	43	18	0	19	0	15	57	22	14
2017	Financial management	17	26	33	16	8	0	0	43	25	12
2017	Information management	21	31	9	23	9	0	7	56	34	13
2017	Information technology	25	43	16	16	0	0	0	67	16	29
2017	Policy	30	27	22	9	9	0	4	59	18	41
2017	None of the above	26	19	31	5	6	6	7	51	13	16

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	70	23	7	0	0	0	0	93	0	13
2020	Federal regulators	34	32	23	4	7	0	0	66	11	74
2020	Compliance, inspection and enforcement	61	26	10	0	3	0	0	87	3	30
2020	Communications or public affairs	50	31	13	4	3	0	0	81	7	30
2020	Legal services	26	29	29	8	8	0	0	55	17	24
2020	Administration and operations	50	31	8	6	0	0	6	85	6	51
2020	Human resources	53	19	19	9	0	0	0	72	9	21
2020	Financial management	31	46	8	15	0	0	0	77	15	13
2020	Information technology	56	21	9	13	0	0	0	78	13	23
2020	Policy	46	27	14	10	2	0	0	74	12	50
2020	None of the above	50	18	27	6	0	0	0	68	6	17
2019	Client contact centre	69	16	8	0	0	0	8	92	0	13
2019	Federal regulators	38	36	14	8	1	0	3	76	9	78
2019	Compliance, inspection and enforcement	79	13	8	0	0	0	0	92	0	38
2019	Communications or public affairs	62	28	4	0	0	0	7	96	0	29
2019	Science and technology	64	18	0	9	0	0	9	90	10	11
2019	Legal services	34	57	5	0	0	0	5	95	0	21
2019	Administration and operations	58	30	3	3	0	0	7	95	3	40
2019	Human resources	43	38	9	0	0	0	10	90	0	21
2019	Financial management	57	14	14	0	7	0	7	77	8	14
2019	Information management	91	9	0	0	0	0	0	100	0	11
2019	Information technology	61	29	10	0	0	0	0	90	0	31
2019	Policy	57	30	6	2	5	0	0	87	8	37
2019	None of the above	69	18	7	0	0	0	7	93	0	16
2018	Client contact centre	46	36	18	0	0	0	0	82	0	11
2018	Federal regulators	38	35	15	5	3	0	4	76	9	74
2018	Compliance, inspection and enforcement	57	34	3	0	0	0	6	97	0	37
2018	Communications or public affairs	61	29	6	0	3	0	0	90	3	29
2018	Legal services	53	26	16	5	0	0	0	79	5	19
2018	Administration and operations	57	18	15	0	0	2	8	83	0	43
2018	Human resources	37	29	25	0	0	0	8	72	0	15
2018	Financial management	68	24	8	0	0	0	0	92	0	12
2018	Information technology	48	44	8	0	0	0	0	92	0	25
2018	Policy	49	35	11	0	2	0	2	86	2	45
2018	None of the above	59	18	22	0	0	0	0	78	0	12
2017	Federal regulators	34	26	29	4	3	0	3	62	8	67
2017	Compliance, inspection and enforcement	43	42	4	4	0	0	7	92	4	26
2017	Communications or public affairs	58	24	8	7	3	0	0	82	10	27
2017	Legal services	8	69	23	0	0	0	0	77	0	13
2017	Administration and operations	44	27	12	2	0	2	13	84	2	48
2017	Human resources	29	6	27	0	6	0	33	52	8	14
2017	Financial management	34	49	8	0	0	0	8	91	0	12
2017	Information management	60	15	0	0	0	0	25	100	0	13
2017	Information technology	66	20	11	0	0	0	3	89	0	29
2017	Policy	49	25	15	0	0	0	11	83	0	41
2017	None of the above	39	23	12	0	0	0	26	84	0	16

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	30	24	7	0	0	69	7	13
2020	Federal regulators	28	28	28	8	9	0	56	17	74
2020	Compliance, inspection and enforcement	37	30	24	6	3	0	68	9	30
2020	Communications or public affairs	37	34	9	17	3	0	71	20	30
2020	Legal services	26	20	29	17	8	0	46	25	24
2020	Administration and operations	43	31	16	6	2	2	75	8	50
2020	Human resources	19	47	10	9	15	0	66	24	21
2020	Financial management	46	8	15	31	0	0	54	31	13
2020	Information technology	50	36	5	0	9	0	86	9	22
2020	Policy	26	30	21	16	6	0	56	23	50
2020	None of the above	19	43	33	0	6	0	62	6	17
2019	Client contact centre	54	15	31	0	0	0	69	0	13
2019	Federal regulators	40	28	20	8	4	0	68	12	79
2019	Compliance, inspection and enforcement	33	40	19	8	0	0	73	8	37
2019	Communications or public affairs	45	35	10	3	3	4	83	7	29
2019	Science and technology	55	18	9	9	9	0	73	18	11
2019	Legal services	34	28	19	19	0	0	62	19	21
2019	Administration and operations	44	22	15	10	5	5	69	16	41
2019	Human resources	38	28	24	10	0	0	66	10	21
2019	Financial management	58	14	7	6	7	7	78	15	14
2019	Information management	73	27	0	0	0	0	100	0	11
2019	Information technology	54	27	7	3	9	0	80	13	30
2019	Policy	35	21	16	16	11	0	57	27	37
2019	None of the above	56	25	13	7	0	0	80	7	16
2018	Client contact centre	28	28	17	18	9	0	55	28	11
2018	Federal regulators	35	38	14	8	5	0	73	13	74
2018	Compliance, inspection and enforcement	24	43	19	6	6	3	69	11	37
2018	Communications or public affairs	38	27	12	19	3	0	65	22	30
2018	Legal services	48	10	16	16	10	0	58	26	19
2018	Administration and operations	40	29	19	7	2	3	71	10	42
2018	Human resources	48	40	6	6	0	0	88	6	15
2018	Financial management	76	8	16	0	0	0	84	0	12
2018	Information technology	44	31	11	9	4	0	76	13	25
2018	Policy	34	33	20	9	4	0	67	13	45
2018	None of the above	28	41	32	0	0	0	68	0	12
2017	Federal regulators	23	38	19	10	7	1	62	18	67
2017	Compliance, inspection and enforcement	40	40	12	8	0	0	80	8	25
2017	Communications or public affairs	24	35	14	17	10	0	59	27	27
2017	Legal services	15	30	39	16	0	0	46	16	13
2017	Administration and operations	30	31	24	6	9	0	61	15	47
2017	Human resources	45	16	25	6	0	7	66	6	14
2017	Financial management	9	41	25	25	0	0	50	25	12
2017	Information management	50	34	9	0	0	7	91	0	13
2017	Information technology	43	43	10	4	0	0	86	4	29
2017	Policy	30	32	23	4	11	0	62	15	40
2017	None of the above	51	17	19	6	7	0	68	13	16

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	30	15	0	8	0	0	77	8	13
2020	Federal regulators	31	29	14	14	9	0	4	62	23	74
2020	Compliance, inspection and enforcement	40	24	12	17	3	0	3	66	21	30
2020	Communications or public affairs	37	20	16	17	6	4	0	59	24	30
2020	Legal services	29	20	17	21	12	0	0	49	33	24
2020	Administration and operations	31	28	12	21	4	0	4	61	26	51
2020	Human resources	14	49	9	14	10	0	5	66	25	21
2020	Financial management	40	16	22	8	0	0	15	66	9	13
2020	Information technology	36	30	21	9	4	0	0	65	13	23
2020	Policy	38	15	19	20	6	0	2	54	26	51
2020	None of the above	25	42	26	0	7	0	0	67	7	16

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	23	8	16	0	0	0	77	16	13
2020	Federal regulators	34	31	20	11	4	0	0	65	15	74
2020	Compliance, inspection and enforcement	59	28	13	0	0	0	0	87	0	30
2020	Communications or public affairs	37	27	19	10	3	3	0	67	14	30
2020	Legal services	50	33	12	4	0	0	0	83	4	24
2020	Administration and operations	40	35	14	2	1	6	2	81	4	51
2020	Human resources	34	43	9	14	0	0	0	77	14	21
2020	Financial management	39	38	23	0	0	0	0	77	0	13
2020	Information technology	56	22	13	4	4	0	0	79	9	23
2020	Policy	37	37	20	6	0	0	0	74	6	51
2020	None of the above	41	22	24	0	6	7	0	67	7	17
2019	Client contact centre	31	46	16	0	0	0	8	83	0	13
2019	Federal regulators	38	34	17	5	4	1	0	74	9	79
2019	Compliance, inspection and enforcement	40	33	14	14	0	0	0	73	14	37
2019	Communications or public affairs	14	43	29	7	0	4	4	61	7	28
2019	Science and technology	18	45	18	9	9	0	0	64	18	11
2019	Legal services	36	45	20	0	0	0	0	80	0	20
2019	Administration and operations	49	27	17	5	2	0	0	75	7	41
2019	Human resources	53	19	19	9	0	0	0	71	9	21
2019	Financial management	43	43	14	0	0	0	0	86	0	14
2019	Information management	64	36	0	0	0	0	0	100	0	11
2019	Information technology	54	16	26	3	0	0	0	71	3	31
2019	Policy	35	36	24	3	3	0	0	71	5	37
2019	None of the above	49	25	19	6	0	0	0	75	6	16
2018	Client contact centre	17	46	28	9	0	0	0	63	9	11
2018	Federal regulators	27	45	19	4	1	1	3	75	6	74
2018	Compliance, inspection and enforcement	35	29	16	11	6	0	3	66	17	37
2018	Communications or public affairs	17	46	16	9	7	0	4	66	17	30
2018	Legal services	37	26	22	16	0	0	0	63	16	19
2018	Administration and operations	37	36	17	5	2	2	0	75	7	43
2018	Human resources	64	12	24	0	0	0	0	76	0	15
2018	Financial management	25	67	8	0	0	0	0	92	0	12
2018	Information technology	51	36	8	4	0	0	0	88	4	24
2018	Policy	28	41	16	9	7	0	0	69	16	45
2018	None of the above	39	32	7	14	7	0	0	71	21	12
2017	Federal regulators	21	52	17	4	4	0	2	74	9	66
2017	Compliance, inspection and enforcement	20	52	12	8	8	0	0	72	16	25
2017	Communications or public affairs	34	20	24	18	3	0	0	54	22	27
2017	Legal services	16	31	39	8	7	0	0	46	15	13
2017	Administration and operations	28	30	25	7	6	2	2	60	14	47
2017	Human resources	47	19	21	6	0	0	7	71	6	14
2017	Financial management	17	16	50	17	0	0	0	33	17	12
2017	Information management	39	21	15	0	25	0	0	61	25	13
2017	Information technology	32	36	24	3	4	0	0	68	8	29
2017	Policy	37	26	21	7	7	0	2	64	14	40
2017	None of the above	38	26	25	11	0	0	0	64	11	16

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	23	31	0	0	8	0	67	0	13
2020	Federal regulators	24	40	19	10	7	0	0	64	17	73
2020	Compliance, inspection and enforcement	60	23	17	0	0	0	0	83	0	30
2020	Communications or public affairs	35	39	13	14	0	0	0	73	14	29
2020	Legal services	32	42	22	4	0	0	0	74	4	23
2020	Administration and operations	29	45	16	4	2	2	2	77	6	51
2020	Human resources	19	49	28	5	0	0	0	67	5	21
2020	Financial management	31	30	23	8	8	0	0	61	16	13
2020	Information technology	44	30	18	4	4	0	0	73	9	23
2020	Policy	33	40	14	8	6	0	0	73	14	51
2020	None of the above	18	48	23	5	6	0	0	66	11	17
2019	Client contact centre	31	54	0	15	0	0	0	85	15	13
2019	Federal regulators	30	47	13	4	3	0	3	79	7	78
2019	Compliance, inspection and enforcement	40	33	14	8	6	0	0	73	13	37
2019	Communications or public affairs	28	40	18	10	0	0	4	71	11	28
2019	Science and technology	36	27	9	9	9	0	9	70	20	11
2019	Legal services	45	40	15	0	0	0	0	85	0	20
2019	Administration and operations	35	35	20	5	3	3	0	72	8	40
2019	Human resources	19	47	15	14	5	0	0	66	19	21
2019	Financial management	29	49	15	7	0	0	0	78	7	14
2019	Information management	73	18	0	9	0	0	0	91	9	11
2019	Information technology	26	48	19	6	0	0	0	74	6	31
2019	Policy	24	38	32	6	0	0	0	62	6	37
2019	None of the above	37	38	25	0	0	0	0	75	0	16
2018	Client contact centre	9	55	17	9	9	0	0	64	18	11
2018	Federal regulators	27	40	17	8	1	3	3	71	10	73
2018	Compliance, inspection and enforcement	38	38	13	6	3	0	3	78	9	37
2018	Communications or public affairs	23	36	24	9	3	0	4	62	13	30
2018	Legal services	37	37	21	5	0	0	0	74	5	19
2018	Administration and operations	38	36	22	5	0	0	0	74	5	42
2018	Human resources	27	43	30	0	0	0	0	70	0	15
2018	Financial management	41	44	16	0	0	0	0	84	0	12
2018	Information technology	38	34	16	12	0	0	0	71	12	24
2018	Policy	38	28	20	7	4	0	2	68	11	45
2018	None of the above	17	61	7	15	0	0	0	78	15	12
2017	Federal regulators	19	42	27	6	6	0	1	61	12	67
2017	Compliance, inspection and enforcement	20	40	16	24	0	0	0	60	24	25
2017	Communications or public affairs	28	31	24	18	0	0	0	59	18	27
2017	Legal services	0	61	31	8	0	0	0	61	8	13
2017	Administration and operations	22	33	30	7	4	0	4	57	12	46
2017	Human resources	28	21	26	18	0	0	7	52	19	14
2017	Financial management	8	50	33	8	0	0	0	58	8	12
2017	Information management	24	35	0	25	9	0	8	63	37	13
2017	Information technology	26	40	23	11	0	0	0	66	11	29
2017	Policy	25	42	22	4	2	2	2	70	7	40
2017	None of the above	45	18	25	6	0	0	7	67	6	16

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	17	25	9	0	8	0	63	10	12
2020	Federal regulators	31	41	12	10	7	0	0	71	17	74
2020	Compliance, inspection and enforcement	62	13	17	7	0	0	0	76	7	30
2020	Communications or public affairs	41	24	19	10	6	0	0	64	16	30
2020	Legal services	43	28	21	8	0	0	0	71	8	24
2020	Administration and operations	46	37	10	2	6	0	0	82	8	50
2020	Human resources	48	30	14	9	0	0	0	77	9	21
2020	Financial management	38	23	23	16	0	0	0	61	16	13
2020	Information technology	55	31	4	0	9	0	0	87	9	23
2020	Policy	35	39	16	6	4	0	0	74	10	51
2020	None of the above	40	37	5	12	7	0	0	77	18	16
2019	Client contact centre	23	54	16	8	0	0	0	77	8	13
2019	Federal regulators	36	42	12	7	4	0	0	78	11	79
2019	Compliance, inspection and enforcement	46	27	11	8	8	0	0	73	16	37
2019	Communications or public affairs	32	33	18	7	7	0	4	67	14	28
2019	Science and technology	18	36	18	9	9	0	9	60	20	11
2019	Legal services	40	45	15	0	0	0	0	85	0	20
2019	Administration and operations	46	30	19	0	2	0	2	78	3	41
2019	Human resources	38	19	10	19	14	0	0	57	33	21
2019	Financial management	44	41	7	7	0	0	0	86	7	14
2019	Information management	82	18	0	0	0	0	0	100	0	11
2019	Information technology	49	13	19	20	0	0	0	61	20	31
2019	Policy	27	29	22	14	8	0	0	56	22	37
2019	None of the above	43	32	19	6	0	0	0	75	6	16
2018	Client contact centre	39	30	20	0	10	0	0	70	10	10
2018	Federal regulators	27	41	26	3	1	0	1	70	4	74
2018	Compliance, inspection and enforcement	43	24	14	6	11	0	3	69	17	37
2018	Communications or public affairs	32	32	15	11	6	0	4	67	17	30
2018	Legal services	31	43	16	10	0	0	0	74	10	19
2018	Administration and operations	39	31	20	9	0	0	0	71	9	43
2018	Human resources	50	37	13	0	0	0	0	87	0	14
2018	Financial management	26	48	26	0	0	0	0	74	0	12
2018	Information technology	33	41	13	12	0	0	0	74	12	24
2018	Policy	40	34	16	7	4	0	0	73	11	45
2018	None of the above	50	27	0	15	7	0	0	78	22	12
2017	Federal regulators	25	35	25	6	6	0	3	62	12	67
2017	Compliance, inspection and enforcement	24	36	20	12	8	0	0	60	20	25
2017	Communications or public affairs	38	32	7	17	7	0	0	70	24	27
2017	Legal services	31	46	16	7	0	0	0	77	7	13
2017	Administration and operations	32	28	27	2	6	2	2	63	9	47
2017	Human resources	47	21	7	18	0	0	7	73	19	14
2017	Financial management	26	32	25	8	8	0	0	58	16	12
2017	Information management	24	22	8	15	23	0	9	50	41	13
2017	Information technology	48	22	16	14	0	0	0	70	14	29
2017	Policy	25	33	26	4	9	0	2	60	14	40
2017	None of the above	39	37	12	12	0	0	0	76	12	16

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	23	8	16	0	8	0	75	17	13
2020	Federal regulators	49	29	8	4	10	0	0	78	14	73
2020	Compliance, inspection and enforcement	62	13	10	10	3	0	0	76	14	30
2020	Communications or public affairs	49	24	14	13	0	0	0	74	13	30
2020	Legal services	66	21	4	8	0	0	0	88	8	24
2020	Administration and operations	49	34	6	2	8	0	2	84	11	51
2020	Human resources	44	24	5	27	0	0	0	68	27	21
2020	Financial management	37	40	16	8	0	0	0	77	8	13
2020	Information technology	64	27	5	0	5	0	0	91	5	22
2020	Policy	67	21	6	4	2	0	0	88	6	51
2020	None of the above	44	32	24	0	0	0	0	76	0	16
2019	Client contact centre	38	23	23	8	8	0	0	61	15	13
2019	Federal regulators	49	23	12	5	10	0	0	73	16	79
2019	Compliance, inspection and enforcement	58	16	17	6	3	0	0	74	8	36
2019	Communications or public affairs	41	37	7	0	11	0	4	80	12	27
2019	Science and technology	45	18	9	9	9	0	9	70	20	11
2019	Legal services	65	25	5	5	0	0	0	90	5	20
2019	Administration and operations	51	29	10	2	5	0	2	82	8	41
2019	Human resources	38	34	10	14	5	0	0	71	19	21
2019	Financial management	43	44	6	0	7	0	0	86	7	14
2019	Information management	55	45	0	0	0	0	0	100	0	11
2019	Information technology	61	20	13	3	3	0	0	80	6	31
2019	Policy	45	17	25	8	5	0	0	61	14	36
2019	None of the above	55	19	7	13	6	0	0	74	19	16

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	31	16	8	8	0	69	16	13
2020	Federal regulators	24	29	24	12	10	0	54	22	74
2020	Compliance, inspection and enforcement	40	37	16	3	3	0	77	7	30
2020	Communications or public affairs	10	22	24	30	13	0	33	43	30
2020	Legal services	21	34	21	12	12	0	55	25	24
2020	Administration and operations	36	39	14	4	4	4	78	8	51
2020	Human resources	23	34	29	10	5	0	57	14	21
2020	Financial management	24	16	37	15	8	0	40	23	13
2020	Information technology	35	34	22	9	0	0	69	9	23
2020	Policy	44	37	12	8	0	0	80	8	51
2020	None of the above	18	25	28	17	12	0	43	29	17

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	23	15	8	8	0	0	69	16	13
2020	Federal regulators	28	47	17	5	2	0	0	75	8	73
2020	Compliance, inspection and enforcement	47	31	14	8	0	0	0	78	8	30
2020	Communications or public affairs	28	45	20	3	3	0	0	73	6	29
2020	Legal services	39	32	17	12	0	0	0	71	12	24
2020	Administration and operations	43	31	12	8	2	0	4	77	10	50
2020	Human resources	14	48	23	14	0	0	0	62	14	21
2020	Financial management	17	54	14	8	8	0	0	70	16	13
2020	Information technology	38	35	13	9	4	0	0	73	13	23
2020	Policy	25	47	14	6	6	0	2	74	12	51
2020	None of the above	29	30	24	17	0	0	0	59	17	17
2019	Client contact centre	15	46	16	23	0	0	0	61	23	13
2019	Federal regulators	50	28	14	4	4	0	0	79	8	78
2019	Compliance, inspection and enforcement	44	27	16	11	3	0	0	71	13	37
2019	Communications or public affairs	28	40	25	4	0	0	4	71	4	28
2019	Science and technology	27	55	9	0	0	0	9	90	0	11
2019	Legal services	60	35	0	0	5	0	0	95	5	20
2019	Administration and operations	51	27	17	0	2	0	2	80	3	41
2019	Human resources	24	38	10	19	10	0	0	62	29	21
2019	Financial management	29	49	14	7	0	0	0	79	7	14
2019	Information management	73	27	0	0	0	0	0	100	0	11
2019	Information technology	58	29	9	0	3	0	0	87	3	31
2019	Policy	46	28	20	5	0	0	0	75	5	35
2019	None of the above	49	31	7	12	0	0	0	81	12	16
2018	Client contact centre	28	45	18	0	9	0	0	72	9	11
2018	Federal regulators	34	36	18	4	5	1	1	72	9	74
2018	Compliance, inspection and enforcement	30	29	17	13	8	0	3	61	22	37
2018	Communications or public affairs	24	41	24	3	3	0	4	68	6	30
2018	Legal services	48	31	16	5	0	0	0	79	5	19
2018	Administration and operations	37	31	25	5	0	2	0	70	5	42
2018	Human resources	28	48	24	0	0	0	0	76	0	15
2018	Financial management	18	59	23	0	0	0	0	77	0	12
2018	Information technology	43	33	15	8	0	0	0	76	8	24
2018	Policy	41	39	18	2	0	0	0	80	2	44
2018	None of the above	50	18	32	0	0	0	0	68	0	12
2017	Federal regulators	19	50	21	7	0	1	0	71	7	67
2017	Compliance, inspection and enforcement	24	60	8	8	0	0	0	84	8	25
2017	Communications or public affairs	31	39	13	10	7	0	0	70	17	27
2017	Legal services	23	46	31	0	0	0	0	69	0	13
2017	Administration and operations	35	31	22	6	2	2	2	69	9	47
2017	Human resources	41	21	19	6	6	0	7	67	13	14
2017	Financial management	17	42	41	0	0	0	0	59	0	12
2017	Information management	40	28	0	7	9	0	15	81	19	13
2017	Information technology	34	39	23	4	0	0	0	73	4	29
2017	Policy	38	25	20	13	2	0	2	64	16	40
2017	None of the above	56	26	18	0	0	0	0	82	0	16

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	8	32	0	0	0	0	68	0	13
2020	Federal regulators	51	34	7	6	0	0	3	87	6	74
2020	Compliance, inspection and enforcement	68	19	3	3	7	0	0	87	10	30
2020	Communications or public affairs	40	34	10	7	7	0	4	76	14	30
2020	Legal services	59	12	21	8	0	0	0	71	8	24
2020	Administration and operations	65	16	9	2	2	0	5	86	4	51
2020	Human resources	46	39	5	5	0	0	5	90	6	21
2020	Financial management	48	30	23	0	0	0	0	77	0	13
2020	Information technology	73	22	5	0	0	0	0	95	0	23
2020	Policy	52	32	14	2	0	0	0	84	2	50
2020	None of the above	51	24	14	6	5	0	0	75	11	16
2019	Client contact centre	75	25	0	0	0	0	0	100	0	12
2019	Federal regulators	54	31	8	0	7	0	1	86	7	79
2019	Compliance, inspection and enforcement	60	16	13	3	8	0	0	76	11	37
2019	Communications or public affairs	28	36	18	7	3	0	7	70	11	28
2019	Science and technology	73	9	9	0	0	0	9	90	0	11
2019	Legal services	55	35	5	0	5	0	0	90	5	20
2019	Administration and operations	60	25	3	10	0	0	3	87	10	40
2019	Human resources	57	29	14	0	0	0	0	86	0	21
2019	Financial management	51	28	15	6	0	0	0	79	6	14
2019	Information management	80	10	0	0	0	0	10	100	0	10
2019	Information technology	81	6	9	0	3	0	0	88	3	31
2019	Policy	58	20	17	3	3	0	0	78	5	36
2019	None of the above	43	13	32	6	6	0	0	55	13	16
2018	Client contact centre	45	28	28	0	0	0	0	72	0	11
2018	Federal regulators	54	27	12	3	0	0	4	84	3	74
2018	Compliance, inspection and enforcement	55	13	13	10	3	3	3	72	14	37
2018	Communications or public affairs	39	19	22	9	6	0	4	60	16	30
2018	Legal services	69	16	10	0	5	0	0	84	5	19
2018	Administration and operations	68	14	12	4	0	0	3	84	4	41
2018	Human resources	49	51	0	0	0	0	0	100	0	15
2018	Financial management	66	26	8	0	0	0	0	92	0	12
2018	Information technology	78	4	9	4	4	0	0	82	8	24
2018	Policy	51	20	23	0	4	0	2	72	5	45
2018	None of the above	58	24	11	7	0	0	0	82	7	12
2017	Federal regulators	55	25	11	8	1	0	0	80	9	67
2017	Compliance, inspection and enforcement	77	15	4	4	0	0	0	93	4	26
2017	Communications or public affairs	46	20	10	18	7	0	0	66	24	27
2017	Legal services	62	23	15	0	0	0	0	85	0	13
2017	Administration and operations	65	17	5	7	2	0	4	85	9	48
2017	Human resources	74	13	5	0	0	0	7	94	0	14
2017	Financial management	42	42	17	0	0	0	0	83	0	12
2017	Information management	32	30	13	8	18	0	0	61	25	13
2017	Information technology	79	13	3	4	0	0	0	92	4	29
2017	Policy	48	25	12	9	4	0	2	75	13	41
2017	None of the above	52	12	24	6	0	0	7	68	6	16

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	16	23	23	0	0	54	23	13
2020	Federal regulators	32	39	15	10	3	0	72	13	71
2020	Compliance, inspection and enforcement	47	24	19	7	3	0	70	10	30
2020	Communications or public affairs	37	37	14	0	13	0	74	13	30
2020	Legal services	45	17	22	17	0	0	61	17	23
2020	Administration and operations	55	24	13	4	0	4	82	4	51
2020	Human resources	43	42	10	0	5	0	86	5	21
2020	Financial management	39	45	0	8	8	0	85	15	13
2020	Information technology	65	26	4	0	4	0	91	4	23
2020	Policy	32	39	24	6	0	0	70	6	51
2020	None of the above	43	30	22	0	5	0	73	5	17

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	84	16	0	0	0	0	0	100	0	13
2020	Federal regulators	86	3	1	0	1	0	8	97	2	74
2020	Compliance, inspection and enforcement	77	17	0	3	0	0	3	97	3	30
2020	Communications or public affairs	66	14	9	0	0	0	10	90	0	30
2020	Legal services	96	0	4	0	0	0	0	96	0	24
2020	Administration and operations	71	11	10	0	0	0	8	89	0	50
2020	Human resources	61	34	5	0	0	0	0	95	0	21
2020	Financial management	62	15	8	8	0	0	8	84	8	13
2020	Information technology	82	4	4	0	0	0	9	95	0	23
2020	Policy	78	10	6	2	0	0	4	92	2	51
2020	None of the above	65	18	7	0	5	0	6	88	5	17
2019	Client contact centre	70	8	0	0	0	0	23	100	0	13
2019	Federal regulators	78	5	1	1	3	0	12	94	4	79
2019	Compliance, inspection and enforcement	78	8	0	3	3	0	8	94	6	37
2019	Communications or public affairs	63	8	7	0	0	0	22	91	0	27
2019	Science and technology	73	18	0	0	0	0	9	100	0	11
2019	Legal services	80	10	0	0	0	5	5	100	0	20
2019	Administration and operations	81	9	0	0	2	0	7	97	3	41
2019	Human resources	71	24	0	0	0	0	5	100	0	21
2019	Financial management	93	0	0	0	0	0	7	100	0	14
2019	Information management	81	0	0	0	0	0	19	100	0	11
2019	Information technology	87	6	0	0	0	0	7	100	0	31
2019	Policy	72	14	5	0	0	0	9	94	0	36
2019	None of the above	74	20	0	0	6	0	0	94	6	16
2018	Client contact centre	72	28	0	0	0	0	0	100	0	11
2018	Federal regulators	79	9	6	0	0	0	7	94	0	74
2018	Compliance, inspection and enforcement	76	16	3	0	3	0	3	94	3	36
2018	Communications or public affairs	71	12	3	3	0	0	11	93	3	30
2018	Legal services	84	5	0	5	0	0	5	94	6	19
2018	Administration and operations	68	15	7	0	0	0	10	92	0	43
2018	Human resources	88	12	0	0	0	0	0	100	0	15
2018	Financial management	92	0	8	0	0	0	0	92	0	12
2018	Information technology	92	8	0	0	0	0	0	100	0	24
2018	Policy	78	11	4	0	2	0	4	93	2	45
2018	None of the above	76	18	0	0	0	0	6	100	0	12

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	84	8	8	0	0	0	0	92	0	13
2020	Federal regulators	76	7	5	3	3	0	6	88	6	74
2020	Compliance, inspection and enforcement	77	12	3	3	0	0	3	93	4	30
2020	Communications or public affairs	68	13	6	4	3	0	7	86	8	30
2020	Legal services	87	0	13	0	0	0	0	87	0	23
2020	Administration and operations	74	10	6	2	4	0	4	88	5	51
2020	Human resources	71	20	0	5	5	0	0	91	9	21
2020	Financial management	85	15	0	0	0	0	0	100	0	13
2020	Information technology	82	4	0	0	4	0	9	95	5	23
2020	Policy	82	6	8	0	2	0	2	90	2	49
2020	None of the above	73	12	0	11	0	0	5	88	12	17
2019	Client contact centre	54	31	8	0	8	0	0	85	8	13
2019	Federal regulators	77	10	3	4	3	1	3	91	7	79
2019	Compliance, inspection and enforcement	68	21	3	5	2	0	0	89	8	38
2019	Communications or public affairs	75	11	7	0	0	4	4	93	0	29
2019	Science and technology	55	18	0	0	27	0	0	73	27	11
2019	Legal services	72	14	5	5	5	0	0	86	9	21
2019	Administration and operations	68	15	12	2	2	0	0	83	5	41
2019	Human resources	60	15	10	5	5	0	5	79	11	20
2019	Financial management	86	0	14	0	0	0	0	86	0	14
2019	Information management	82	0	0	9	0	9	0	90	10	11
2019	Information technology	77	3	7	7	3	0	3	83	10	31
2019	Policy	75	6	11	3	5	0	0	81	8	37
2019	None of the above	68	0	19	7	6	0	0	68	13	16
2018	Client contact centre	72	9	0	0	18	0	0	82	18	11
2018	Federal regulators	69	14	4	3	1	0	8	91	4	73
2018	Compliance, inspection and enforcement	72	6	8	3	8	0	3	80	11	37
2018	Communications or public affairs	49	24	12	4	4	0	6	78	9	30
2018	Legal services	69	16	5	0	5	0	5	89	6	19
2018	Administration and operations	66	13	11	0	4	0	5	84	5	43
2018	Human resources	86	8	6	0	0	0	0	94	0	15
2018	Financial management	92	0	8	0	0	0	0	92	0	12
2018	Information technology	88	8	4	0	0	0	0	96	0	24
2018	Policy	75	11	7	2	2	2	0	89	5	45
2018	None of the above	79	0	7	7	6	0	0	79	14	12
2017	Federal regulators	72	12	6	4	6	0	0	84	10	67
2017	Compliance, inspection and enforcement	70	12	0	11	0	0	8	88	12	26
2017	Communications or public affairs	56	24	0	14	7	0	0	80	20	27
2017	Legal services	85	8	0	0	7	0	0	93	7	13
2017	Administration and operations	67	20	4	4	0	2	2	91	5	48
2017	Human resources	59	15	7	0	6	6	7	85	7	14
2017	Financial management	75	0	17	0	0	0	8	82	0	12
2017	Information management	52	31	0	8	0	0	9	91	9	12
2017	Information technology	87	9	0	3	0	0	0	97	3	29
2017	Policy	73	7	2	7	7	5	0	84	14	41
2017	None of the above	70	24	6	0	0	0	0	94	0	16

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	85	0	15	0	0	0	0	85	0	13
2020	Federal regulators	67	20	8	1	0	1	3	90	2	74
2020	Compliance, inspection and enforcement	71	13	7	6	0	0	3	86	6	30
2020	Communications or public affairs	43	34	16	4	0	0	3	80	4	30
2020	Legal services	75	12	12	0	0	0	0	88	0	24
2020	Administration and operations	69	12	6	6	4	0	4	84	10	51
2020	Human resources	38	49	5	9	0	0	0	86	9	21
2020	Financial management	85	15	0	0	0	0	0	100	0	13
2020	Information technology	70	21	0	0	9	0	0	91	9	23
2020	Policy	83	10	4	2	0	0	2	94	2	51
2020	None of the above	59	34	6	0	0	0	0	94	0	17
2019	Client contact centre	46	31	23	0	0	0	0	77	0	13
2019	Federal regulators	58	31	6	3	1	0	0	90	4	79
2019	Compliance, inspection and enforcement	69	10	16	5	0	0	0	79	5	38
2019	Communications or public affairs	55	31	11	0	0	0	4	89	0	29
2019	Science and technology	45	27	9	0	18	0	0	73	18	11
2019	Legal services	62	33	0	0	5	0	0	95	5	21
2019	Administration and operations	66	19	7	5	0	0	2	87	5	41
2019	Human resources	40	35	10	15	0	0	0	75	15	20
2019	Financial management	59	29	13	0	0	0	0	87	0	14
2019	Information management	63	9	0	18	9	0	0	73	27	11
2019	Information technology	51	20	16	10	0	0	3	73	10	31
2019	Policy	55	29	8	8	0	0	0	84	8	37
2019	None of the above	68	19	0	7	6	0	0	87	13	16
2018	Client contact centre	54	9	28	0	9	0	0	63	9	11
2018	Federal regulators	48	26	18	3	2	0	3	76	5	71
2018	Compliance, inspection and enforcement	55	24	16	0	3	0	3	80	3	37
2018	Communications or public affairs	40	21	29	7	3	0	0	62	9	28
2018	Legal services	53	31	10	0	0	0	5	89	0	19
2018	Administration and operations	49	17	17	6	7	0	4	68	14	43
2018	Human resources	47	47	0	0	6	0	0	94	6	15
2018	Financial management	66	24	10	0	0	0	0	90	0	12
2018	Information technology	53	24	19	4	0	0	0	77	4	25
2018	Policy	52	35	4	4	4	0	0	87	9	45
2018	None of the above	64	29	7	0	0	0	0	93	0	12
2017	Federal regulators	47	26	18	4	3	0	1	75	7	67
2017	Compliance, inspection and enforcement	46	23	23	4	0	0	4	72	4	26
2017	Communications or public affairs	31	39	20	0	10	0	0	70	10	27
2017	Legal services	33	50	17	0	0	0	0	83	0	12
2017	Administration and operations	56	26	8	4	2	0	2	85	7	48
2017	Human resources	66	15	0	0	6	6	7	93	7	14
2017	Financial management	26	49	25	0	0	0	0	75	0	12
2017	Information management	47	29	0	0	9	0	16	90	10	13
2017	Information technology	64	19	14	0	3	0	0	83	3	29
2017	Policy	68	16	7	2	2	5	0	88	5	41
2017	None of the above	50	44	6	0	0	0	0	94	0	16

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	84	8	8	0	0	0	0	92	0	13
2020	Federal regulators	59	20	5	3	7	1	4	83	11	73
2020	Compliance, inspection and enforcement	70	10	13	3	0	0	3	83	4	30
2020	Communications or public affairs	71	10	6	7	3	0	3	84	10	30
2020	Legal services	79	12	9	0	0	0	0	91	0	24
2020	Administration and operations	73	10	4	4	4	2	4	88	8	50
2020	Human resources	62	20	9	9	0	0	0	82	9	21
2020	Financial management	85	8	0	8	0	0	0	92	8	13
2020	Information technology	74	17	4	0	4	0	0	91	4	23
2020	Policy	72	14	8	0	4	0	2	87	4	50
2020	None of the above	55	22	6	17	0	0	0	77	17	17
2019	Client contact centre	46	15	23	16	0	0	0	61	16	13
2019	Federal regulators	60	25	8	1	5	0	0	85	7	76
2019	Compliance, inspection and enforcement	64	23	5	3	5	0	0	87	8	38
2019	Communications or public affairs	50	26	18	3	0	0	4	78	3	28
2019	Science and technology	64	18	0	9	9	0	0	82	18	11
2019	Legal services	65	25	10	0	0	0	0	90	0	20
2019	Administration and operations	59	25	7	2	5	0	2	85	8	41
2019	Human resources	47	11	16	21	5	0	0	58	26	19
2019	Financial management	79	7	7	6	0	0	0	86	6	14
2019	Information management	82	9	0	9	0	0	0	91	9	11
2019	Information technology	74	10	3	10	0	0	3	87	10	31
2019	Policy	58	11	15	14	3	0	0	69	17	35
2019	None of the above	75	6	0	13	6	0	0	81	19	16
2018	Client contact centre	37	0	54	9	0	0	0	37	9	11
2018	Federal regulators	52	25	10	5	3	0	4	80	9	72
2018	Compliance, inspection and enforcement	46	32	8	3	8	0	3	80	11	37
2018	Communications or public affairs	55	10	18	10	8	0	0	65	17	29
2018	Legal services	43	26	16	5	5	0	5	72	11	19
2018	Administration and operations	59	13	14	8	0	0	7	77	9	43
2018	Human resources	82	12	0	0	6	0	0	94	6	15
2018	Financial management	92	8	0	0	0	0	0	100	0	12
2018	Information technology	73	8	15	4	0	0	0	81	4	25
2018	Policy	47	33	9	2	9	0	0	80	11	45
2018	None of the above	61	14	11	7	7	0	0	74	15	12
2017	Federal regulators	55	22	11	9	3	0	1	78	12	67
2017	Compliance, inspection and enforcement	62	12	12	7	4	0	4	76	12	26
2017	Communications or public affairs	56	19	7	11	7	0	0	75	18	25
2017	Legal services	39	46	8	7	0	0	0	85	7	13
2017	Administration and operations	69	16	2	6	4	0	2	87	11	48
2017	Human resources	81	0	0	0	6	6	7	93	7	14
2017	Financial management	42	33	17	0	8	0	0	75	8	12
2017	Information management	45	30	0	0	16	0	9	82	18	13
2017	Information technology	81	13	2	3	0	0	0	94	3	29
2017	Policy	55	16	13	4	7	5	0	75	11	41
2017	None of the above	64	13	12	11	0	0	0	76	11	16

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	84	8	8	0	0	0	0	92	0	13
2020	Federal regulators	55	16	7	4	0	1	17	87	5	74
2020	Compliance, inspection and enforcement	63	5	3	0	0	0	28	95	0	30
2020	Communications or public affairs	51	9	7	0	0	0	33	89	0	30
2020	Legal services	79	13	0	0	0	0	8	100	0	24
2020	Administration and operations	65	16	4	0	0	0	15	96	0	51
2020	Human resources	51	24	0	0	5	0	20	94	6	21
2020	Financial management	71	22	8	0	0	0	0	92	0	13
2020	Information technology	78	9	0	4	4	0	4	91	9	23
2020	Policy	63	10	0	2	2	0	24	95	5	51
2020	None of the above	60	17	5	0	0	6	12	94	0	17
2019	Client contact centre	46	8	16	0	0	0	30	77	0	13
2019	Federal regulators	43	25	8	2	0	0	22	87	3	79
2019	Compliance, inspection and enforcement	64	9	2	0	3	0	21	94	3	38
2019	Communications or public affairs	45	14	7	4	0	0	31	85	5	29
2019	Science and technology	55	36	0	0	9	0	0	91	9	11
2019	Legal services	67	24	0	0	0	0	9	100	0	21
2019	Administration and operations	63	14	3	0	0	0	20	97	0	40
2019	Human resources	53	20	5	5	0	0	16	87	6	19
2019	Financial management	51	14	6	0	0	7	21	91	0	14
2019	Information management	64	19	0	0	0	0	18	100	0	11
2019	Information technology	71	13	7	3	0	0	6	89	4	31
2019	Policy	52	11	8	3	0	3	23	86	4	35
2019	None of the above	68	6	7	6	0	0	13	85	7	16
2018	Client contact centre	63	0	18	0	0	0	18	77	0	11
2018	Federal regulators	41	19	10	1	2	0	27	82	5	71
2018	Compliance, inspection and enforcement	43	13	3	2	3	0	36	87	8	36
2018	Communications or public affairs	43	13	3	10	0	0	31	81	14	29
2018	Legal services	58	10	5	0	0	0	26	93	0	19
2018	Administration and operations	65	11	4	2	0	0	18	93	2	43
2018	Human resources	63	28	0	0	0	0	9	100	0	14
2018	Financial management	75	16	0	0	0	0	9	100	0	11
2018	Information technology	58	30	4	0	0	0	8	96	0	25
2018	Policy	41	24	4	0	0	0	31	94	0	45
2018	None of the above	65	11	0	0	6	0	18	92	8	12
2017	Federal regulators	43	13	13	4	1	1	23	75	8	67
2017	Compliance, inspection and enforcement	43	26	8	0	0	0	23	90	0	26
2017	Communications or public affairs	48	13	10	3	0	0	26	82	4	27
2017	Legal services	59	17	8	0	0	0	16	90	0	12
2017	Administration and operations	55	11	2	2	2	0	28	91	6	48
2017	Human resources	53	6	20	0	6	0	15	69	7	14
2017	Financial management	24	25	17	8	0	0	26	66	11	12
2017	Information management	23	39	0	0	0	0	38	100	0	13
2017	Information technology	67	10	10	0	0	0	13	88	0	29
2017	Policy	51	7	4	0	2	5	30	90	3	41
2017	None of the above	64	12	0	6	0	0	19	93	7	16

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	77	8	8	0	8	0	0	84	8	13
2020	Federal regulators	68	20	5	0	1	0	6	93	1	74
2020	Compliance, inspection and enforcement	83	10	3	0	0	0	3	96	0	30
2020	Communications or public affairs	63	14	6	0	0	3	14	93	0	30
2020	Legal services	79	12	4	0	0	0	4	96	0	24
2020	Administration and operations	74	14	2	2	0	0	8	96	2	51
2020	Human resources	71	24	0	0	0	0	5	100	0	21
2020	Financial management	69	16	15	0	0	0	0	85	0	13
2020	Information technology	73	13	4	0	9	0	0	87	9	23
2020	Policy	79	13	4	0	0	0	4	96	0	51
2020	None of the above	67	22	0	0	0	0	11	100	0	17
2019	Client contact centre	53	23	0	15	8	0	0	77	23	13
2019	Federal regulators	73	22	2	0	0	0	3	98	0	79
2019	Compliance, inspection and enforcement	62	29	3	0	3	0	3	94	3	37
2019	Communications or public affairs	68	7	15	0	0	0	11	83	0	28
2019	Science and technology	73	9	9	0	9	0	0	82	9	11
2019	Legal services	62	33	0	0	5	0	0	95	5	21
2019	Administration and operations	71	14	5	0	0	0	10	95	0	41
2019	Human resources	73	16	11	0	0	0	0	89	0	19
2019	Financial management	92	8	0	0	0	0	0	100	0	14
2019	Information management	82	9	0	0	0	0	9	100	0	11
2019	Information technology	80	10	3	3	0	0	3	93	3	31
2019	Policy	74	16	8	0	0	0	3	92	0	37
2019	None of the above	80	7	0	6	0	0	7	93	7	16
2018	Client contact centre	72	9	9	9	0	0	0	82	9	11
2018	Federal regulators	58	25	7	1	3	0	5	88	5	72
2018	Compliance, inspection and enforcement	62	16	8	3	3	2	6	85	6	37
2018	Communications or public affairs	79	16	0	0	0	0	5	100	0	28
2018	Legal services	58	21	5	0	5	0	10	88	6	19
2018	Administration and operations	72	12	6	3	0	0	7	91	3	43
2018	Human resources	81	13	6	0	0	0	0	94	0	15
2018	Financial management	74	26	0	0	0	0	0	100	0	12
2018	Information technology	76	16	4	4	0	0	0	92	4	24
2018	Policy	71	15	0	0	0	0	13	100	0	45
2018	None of the above	100	0	0	0	0	0	0	100	0	12
2017	Federal regulators	66	24	4	0	0	0	6	95	0	66
2017	Compliance, inspection and enforcement	69	19	0	4	0	0	8	96	4	26
2017	Communications or public affairs	75	4	7	3	0	0	12	88	4	26
2017	Legal services	70	15	7	0	0	0	8	92	0	13
2017	Administration and operations	67	18	2	2	2	0	8	93	5	48
2017	Human resources	79	0	6	0	0	0	15	93	0	14
2017	Financial management	58	42	0	0	0	0	0	100	0	12
2017	Information management	43	24	0	0	0	0	32	100	0	13
2017	Information technology	75	25	0	0	0	0	0	100	0	29
2017	Policy	73	11	9	0	0	0	7	91	0	41
2017	None of the above	87	7	6	0	0	0	0	94	0	16

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	83	8	9	0	0	0	0	91	0	13
2020	Federal regulators	84	11	1	1	3	0	0	94	4	73
2020	Compliance, inspection and enforcement	97	3	0	0	0	0	0	100	0	30
2020	Communications or public affairs	77	10	3	4	0	3	3	93	4	30
2020	Legal services	79	0	12	0	4	0	4	83	4	24
2020	Administration and operations	78	12	4	0	0	2	4	96	0	51
2020	Human resources	90	10	0	0	0	0	0	100	0	21
2020	Financial management	77	15	0	0	8	0	0	92	8	13
2020	Information technology	82	13	0	0	4	0	0	96	4	23
2020	Policy	86	10	2	0	0	0	2	98	0	51
2020	None of the above	59	18	18	6	0	0	0	77	6	17
2019	Client contact centre	77	8	8	0	0	0	8	92	0	13
2019	Federal regulators	83	7	4	0	4	0	3	92	4	79
2019	Compliance, inspection and enforcement	92	5	0	0	0	0	3	100	0	38
2019	Communications or public affairs	84	3	3	3	0	0	7	93	3	29
2019	Science and technology	55	27	9	0	9	0	0	82	9	11
2019	Legal services	91	9	0	0	0	0	0	100	0	21
2019	Administration and operations	73	15	0	0	5	0	7	95	5	40
2019	Human resources	74	16	5	0	5	0	0	90	5	19
2019	Financial management	93	0	7	0	0	0	0	93	0	14
2019	Information management	82	0	9	0	0	0	9	90	0	11
2019	Information technology	84	3	3	3	3	0	3	90	6	31
2019	Policy	76	2	5	11	6	0	0	79	17	37
2019	None of the above	87	6	0	0	0	0	7	100	0	16
2018	Client contact centre	82	9	0	9	0	0	0	91	9	11
2018	Federal regulators	81	6	1	3	2	0	6	93	6	72
2018	Compliance, inspection and enforcement	64	16	6	3	3	0	8	88	6	37
2018	Communications or public affairs	65	17	5	0	11	0	3	84	11	29
2018	Legal services	74	5	16	0	0	0	5	83	0	19
2018	Administration and operations	61	15	0	11	5	0	9	83	17	43
2018	Human resources	100	0	0	0	0	0	0	100	0	15
2018	Financial management	76	24	0	0	0	0	0	100	0	12
2018	Information technology	76	12	4	4	4	0	0	88	8	25
2018	Policy	75	14	0	0	4	0	7	95	5	45
2018	None of the above	89	11	0	0	0	0	0	100	0	12
2017	Federal regulators	78	13	3	0	0	0	6	97	0	67
2017	Compliance, inspection and enforcement	65	19	0	4	0	0	12	95	5	26
2017	Communications or public affairs	83	3	4	0	7	0	3	89	7	27
2017	Legal services	70	23	8	0	0	0	0	92	0	13
2017	Administration and operations	64	10	7	9	6	0	4	78	15	48
2017	Human resources	85	7	0	0	0	0	7	100	0	14
2017	Financial management	66	17	0	0	0	0	17	100	0	12
2017	Information management	52	7	0	16	7	0	18	72	28	13
2017	Information technology	87	10	3	0	0	0	0	97	0	29
2017	Policy	78	9	6	0	2	0	4	92	2	41
2017	None of the above	81	6	7	0	0	0	7	93	0	16

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	31	8	8	0	0	0	84	8	13
2020	Federal regulators	55	24	8	3	4	0	6	84	8	74
2020	Compliance, inspection and enforcement	61	22	13	0	3	0	0	83	3	30
2020	Communications or public affairs	24	47	20	7	3	0	0	71	9	30
2020	Legal services	41	42	12	0	0	4	0	87	0	24
2020	Administration and operations	39	40	10	8	2	2	0	80	10	51
2020	Human resources	33	52	10	5	0	0	0	86	5	21
2020	Financial management	39	23	23	8	0	0	8	67	8	13
2020	Information technology	48	38	4	5	4	0	0	86	9	23
2020	Policy	46	30	16	6	2	0	0	76	8	51
2020	None of the above	46	36	12	6	0	0	0	83	6	17
2019	Client contact centre	54	38	8	0	0	0	0	92	0	13
2019	Federal regulators	60	26	10	3	1	0	0	86	4	79
2019	Compliance, inspection and enforcement	47	24	27	2	0	0	0	71	2	38
2019	Communications or public affairs	42	24	21	7	3	0	4	68	10	29
2019	Science and technology	45	36	9	0	9	0	0	82	9	11
2019	Legal services	34	47	19	0	0	0	0	81	0	21
2019	Administration and operations	49	22	22	0	5	0	2	73	5	41
2019	Human resources	52	32	16	0	0	0	0	84	0	19
2019	Financial management	66	28	0	0	6	0	0	94	6	14
2019	Information management	20	49	20	10	0	0	0	70	10	10
2019	Information technology	61	9	19	0	3	0	7	76	4	31
2019	Policy	47	24	24	6	0	0	0	70	6	37
2019	None of the above	68	6	12	13	0	0	0	74	13	16
2018	Client contact centre	72	0	18	9	0	0	0	72	9	11
2018	Federal regulators	53	26	12	5	3	0	1	80	7	71
2018	Compliance, inspection and enforcement	40	33	24	3	0	0	0	73	3	37
2018	Communications or public affairs	37	26	22	8	6	0	0	64	14	29
2018	Legal services	43	26	21	0	5	0	5	72	6	19
2018	Administration and operations	43	28	16	6	2	0	4	75	9	43
2018	Human resources	78	16	6	0	0	0	0	94	0	15
2018	Financial management	42	51	7	0	0	0	0	93	0	12
2018	Information technology	49	23	20	4	4	0	0	72	8	25
2018	Policy	43	37	18	2	0	0	0	80	2	45
2018	None of the above	32	32	15	0	21	0	0	64	21	12
2017	Federal regulators	55	32	9	0	3	0	1	88	3	67
2017	Compliance, inspection and enforcement	46	31	20	0	0	0	4	80	0	26
2017	Communications or public affairs	56	30	7	3	3	0	0	87	7	27
2017	Legal services	16	46	31	8	0	0	0	61	8	13
2017	Administration and operations	38	35	8	7	6	0	6	77	14	48
2017	Human resources	44	37	11	0	0	0	7	88	0	14
2017	Financial management	33	41	17	0	8	0	0	75	8	12
2017	Information management	32	43	0	0	0	0	25	100	0	13
2017	Information technology	48	32	16	4	0	0	0	80	4	29
2017	Policy	54	24	16	6	0	0	0	78	6	41
2017	None of the above	64	12	18	6	0	0	0	76	6	16

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	46	23	0	8	0	69	8	13
2020	Federal regulators	28	39	22	7	4	0	67	11	74
2020	Compliance, inspection and enforcement	41	42	10	3	0	3	86	4	30
2020	Communications or public affairs	16	33	31	13	7	0	49	20	30
2020	Legal services	17	51	28	4	0	0	68	4	24
2020	Administration and operations	36	36	22	6	0	0	72	6	51
2020	Human resources	29	48	19	5	0	0	77	5	21
2020	Financial management	30	46	24	0	0	0	76	0	13
2020	Information technology	21	56	9	9	4	0	78	13	23
2020	Policy	32	33	33	2	0	0	65	2	51
2020	None of the above	36	36	28	0	0	0	72	0	17

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	23	53	16	0	0	0	32	16	13
2020	Federal regulators	15	26	46	6	4	1	0	42	11	73
2020	Compliance, inspection and enforcement	6	51	36	6	0	0	0	57	6	30
2020	Communications or public affairs	10	47	30	13	0	0	0	57	13	30
2020	Legal services	12	22	41	17	8	0	0	34	25	24
2020	Administration and operations	20	34	36	6	4	0	0	54	10	50
2020	Human resources	10	53	33	5	0	0	0	63	5	21
2020	Financial management	0	53	23	23	0	0	0	53	23	13
2020	Information technology	17	30	40	9	5	0	0	47	14	23
2020	Policy	16	33	37	14	0	0	0	48	14	51
2020	None of the above	6	48	41	6	0	0	0	54	6	17
2019	Client contact centre	23	23	54	0	0	0	0	46	0	13
2019	Federal regulators	16	37	33	9	5	0	0	53	14	79
2019	Compliance, inspection and enforcement	11	49	27	10	2	0	0	60	13	38
2019	Communications or public affairs	14	45	34	3	0	0	4	61	3	29
2019	Science and technology	27	55	0	18	0	0	0	82	18	11
2019	Legal services	19	29	38	14	0	0	0	48	14	21
2019	Administration and operations	29	34	27	7	2	0	0	63	10	41
2019	Human resources	14	28	43	14	0	0	0	42	14	21
2019	Financial management	29	43	28	0	0	0	0	72	0	14
2019	Information management	36	36	28	0	0	0	0	72	0	11
2019	Information technology	22	42	25	10	0	0	0	65	10	31
2019	Policy	11	41	46	3	0	0	0	51	3	37
2019	None of the above	25	30	39	6	0	0	0	55	6	16
2018	Client contact centre	9	37	36	18	0	0	0	46	18	11
2018	Federal regulators	15	31	40	11	3	0	0	46	14	74
2018	Compliance, inspection and enforcement	16	46	24	11	3	0	0	62	14	37
2018	Communications or public affairs	4	29	43	21	3	0	0	33	24	30
2018	Legal services	16	27	47	5	5	0	0	43	10	19
2018	Administration and operations	22	25	45	5	2	0	0	47	7	43
2018	Human resources	34	30	36	0	0	0	0	64	0	15
2018	Financial management	16	60	24	0	0	0	0	76	0	12
2018	Information technology	15	30	43	12	0	0	0	45	12	25
2018	Policy	14	35	42	9	0	0	0	49	9	45
2018	None of the above	26	26	34	15	0	0	0	51	15	12
2017	Federal regulators	4	40	41	9	6	0	0	44	15	67
2017	Compliance, inspection and enforcement	15	43	27	12	4	0	0	58	16	26
2017	Communications or public affairs	5	27	45	17	7	0	0	31	24	27
2017	Legal services	8	23	69	0	0	0	0	31	0	13
2017	Administration and operations	15	29	44	13	0	0	0	43	13	49
2017	Human resources	6	33	42	6	13	0	0	39	19	13
2017	Financial management	8	26	66	0	0	0	0	34	0	12
2017	Information management	25	30	36	9	0	0	0	55	9	13
2017	Information technology	16	41	34	10	0	0	0	56	10	29
2017	Policy	14	30	33	15	2	5	0	47	18	41
2017	None of the above	6	47	29	18	0	0	0	52	18	16

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	30	38	8	17	0	0	25	38	13
2020	Federal regulators	7	21	35	26	11	0	0	37	28	73
2020	Compliance, inspection and enforcement	0	6	43	37	13	0	0	50	6	30
2020	Communications or public affairs	3	15	37	28	16	0	0	44	19	30
2020	Legal services	8	12	41	26	12	0	0	39	21	24
2020	Administration and operations	3	14	38	35	10	0	0	45	17	51
2020	Human resources	15	20	35	25	5	0	0	29	35	21
2020	Financial management	8	25	60	8	0	0	0	8	32	13
2020	Information technology	14	18	22	33	13	0	0	47	31	23
2020	Policy	2	16	54	20	8	0	0	28	18	51
2020	None of the above	5	17	53	18	6	0	0	25	22	17
2019	Client contact centre	0	8	54	16	23	0	0	39	8	13
2019	Federal regulators	5	15	35	26	18	1	0	44	20	77
2019	Compliance, inspection and enforcement	8	18	33	22	19	0	0	41	26	38
2019	Communications or public affairs	0	14	49	31	4	0	4	35	14	29
2019	Science and technology	0	27	27	27	18	0	0	45	27	11
2019	Legal services	5	14	38	38	5	0	0	43	19	21
2019	Administration and operations	5	10	39	32	14	0	0	46	15	41
2019	Human resources	0	34	48	9	10	0	0	18	34	21
2019	Financial management	14	7	21	36	22	0	0	58	21	14
2019	Information management	0	0	27	18	55	0	0	73	0	11
2019	Information technology	3	9	32	39	16	0	0	55	13	31
2019	Policy	5	6	43	36	10	0	0	46	11	37
2019	None of the above	13	7	51	24	6	0	0	30	19	16
2018	Client contact centre	0	37	37	17	9	0	0	26	37	11
2018	Federal regulators	4	13	40	29	14	0	0	43	17	72
2018	Compliance, inspection and enforcement	11	11	26	27	25	0	0	52	22	37
2018	Communications or public affairs	3	22	56	11	7	0	0	19	26	30
2018	Legal services	0	21	52	5	22	0	0	27	21	19
2018	Administration and operations	2	12	44	26	16	0	0	42	14	43
2018	Human resources	8	6	52	17	17	0	0	34	14	15
2018	Financial management	0	16	26	34	25	0	0	58	16	12
2018	Information technology	0	20	40	23	17	0	0	40	20	25
2018	Policy	2	12	42	35	9	0	0	44	14	43
2018	None of the above	0	21	25	44	11	0	0	54	21	12
2017	Federal regulators	4	12	50	32	1	0	0	34	16	67
2017	Compliance, inspection and enforcement	4	16	36	36	8	0	0	44	20	25
2017	Communications or public affairs	14	10	44	21	11	0	0	32	24	27
2017	Legal services	0	23	38	39	0	0	0	39	23	13
2017	Administration and operations	0	20	37	27	16	0	0	43	20	49
2017	Human resources	0	31	26	29	13	0	0	43	31	14
2017	Financial management	0	8	49	26	17	0	0	42	8	12
2017	Information management	9	14	29	33	16	0	0	48	23	13
2017	Information technology	3	11	33	31	22	0	0	52	14	29
2017	Policy	4	13	34	32	17	0	0	49	17	41
2017	None of the above	0	6	56	30	7	0	0	38	6	16

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	30	16	0	0	8	0	83	0	13
2020	Federal regulators	45	40	9	1	0	4	0	89	2	74
2020	Compliance, inspection and enforcement	50	39	7	0	0	3	0	93	0	30
2020	Communications or public affairs	43	37	19	0	0	0	0	81	0	30
2020	Legal services	38	41	4	17	0	0	0	79	17	24
2020	Administration and operations	52	42	2	0	4	0	0	95	4	51
2020	Human resources	48	38	14	0	0	0	0	86	0	21
2020	Financial management	46	54	0	0	0	0	0	100	0	13
2020	Information technology	56	31	4	0	4	4	0	91	5	23
2020	Policy	59	33	6	2	0	0	0	92	2	50
2020	None of the above	54	40	6	0	0	0	0	94	0	17
2019	Client contact centre	38	54	8	0	0	0	0	92	0	13
2019	Federal regulators	35	42	17	0	4	3	0	78	4	79
2019	Compliance, inspection and enforcement	39	39	16	3	2	0	0	79	5	38
2019	Communications or public affairs	21	45	24	4	0	0	7	71	4	29
2019	Science and technology	9	27	36	9	0	18	0	44	11	11
2019	Legal services	34	38	14	9	0	5	0	75	10	21
2019	Administration and operations	37	46	15	0	2	0	0	83	2	41
2019	Human resources	33	57	5	5	0	0	0	90	5	21
2019	Financial management	44	35	7	14	0	0	0	79	14	14
2019	Information management	54	37	9	0	0	0	0	91	0	11
2019	Information technology	48	32	13	3	0	3	0	83	3	31
2019	Policy	34	32	16	11	6	3	0	67	17	37
2019	None of the above	32	49	7	0	6	6	0	86	7	16
2018	Client contact centre	37	54	0	9	0	0	0	91	9	11
2018	Federal regulators	40	47	11	1	1	0	0	86	3	73
2018	Compliance, inspection and enforcement	43	34	8	8	3	3	0	80	11	37
2018	Communications or public affairs	14	58	15	11	3	0	0	71	14	30
2018	Legal services	21	43	31	5	0	0	0	63	5	19
2018	Administration and operations	48	37	9	4	2	0	0	84	7	43
2018	Human resources	47	47	6	0	0	0	0	94	0	15
2018	Financial management	58	26	16	0	0	0	0	84	0	12
2018	Information technology	57	27	0	12	0	4	0	88	12	25
2018	Policy	45	35	9	4	4	2	0	82	9	45
2018	None of the above	33	29	38	0	0	0	0	62	0	12
2017	Federal regulators	29	52	7	9	1	1	0	82	10	67
2017	Compliance, inspection and enforcement	42	23	19	12	0	4	0	68	12	26
2017	Communications or public affairs	38	38	10	7	4	4	0	79	11	27
2017	Legal services	46	39	8	8	0	0	0	84	8	13
2017	Administration and operations	29	51	8	9	0	2	2	82	9	49
2017	Human resources	26	68	0	0	6	0	0	94	6	14
2017	Financial management	34	49	16	0	0	0	0	84	0	12
2017	Information management	33	21	22	9	9	6	0	58	19	13
2017	Information technology	40	49	8	3	0	0	0	89	3	29
2017	Policy	35	32	15	4	9	5	0	70	14	41
2017	None of the above	38	56	6	0	0	0	0	94	0	16

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	23	0	8	8	8	0	83	17	13
2020	Federal regulators	41	38	13	4	3	1	0	80	7	74
2020	Compliance, inspection and enforcement	43	40	10	3	0	3	0	86	4	30
2020	Communications or public affairs	37	30	26	0	3	3	0	69	3	30
2020	Legal services	38	25	17	17	0	4	0	66	17	24
2020	Administration and operations	45	30	18	4	4	0	0	74	7	50
2020	Human resources	48	23	24	5	0	0	0	71	5	21
2020	Financial management	24	60	8	8	0	0	0	84	8	13
2020	Information technology	56	27	13	0	4	0	0	83	4	23
2020	Policy	42	31	12	12	2	0	2	74	14	51
2020	None of the above	43	44	12	0	0	0	0	88	0	17

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	23	8	8	0	0	0	84	8	13
2020	Federal regulators	45	27	14	6	6	0	2	74	12	73
2020	Compliance, inspection and enforcement	52	24	7	10	7	0	0	76	17	29
2020	Communications or public affairs	47	34	10	9	0	0	0	81	9	30
2020	Legal services	46	21	12	21	0	0	0	67	21	24
2020	Administration and operations	51	22	8	12	6	2	0	74	18	51
2020	Human resources	57	24	5	9	5	0	0	81	14	21
2020	Financial management	32	37	15	16	0	0	0	69	16	13
2020	Information technology	43	35	8	5	9	0	0	78	14	23
2020	Policy	43	27	8	12	8	2	0	72	20	51
2020	None of the above	42	33	13	6	0	6	0	79	7	17

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	77	15	0	8	0	0	0	92	8	13
2020	Federal regulators	56	28	6	3	3	3	1	88	6	72
2020	Compliance, inspection and enforcement	63	31	3	0	3	0	0	94	3	30
2020	Communications or public affairs	57	30	6	3	0	3	0	90	3	30
2020	Legal services	50	21	21	4	0	4	0	74	4	24
2020	Administration and operations	61	23	6	7	0	0	2	86	7	51
2020	Human resources	57	24	14	5	0	0	0	81	5	21
2020	Financial management	46	38	16	0	0	0	0	84	0	13
2020	Information technology	56	22	13	0	4	0	4	82	5	23
2020	Policy	54	26	8	2	6	4	0	83	8	51
2020	None of the above	59	28	6	6	0	0	0	88	6	17

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	15	23	0	0	0	0	77	0	13
2020	Federal regulators	35	41	16	3	4	1	0	77	7	73
2020	Compliance, inspection and enforcement	47	27	10	13	0	3	0	76	14	30
2020	Communications or public affairs	47	34	12	3	3	0	0	81	7	30
2020	Legal services	42	38	4	17	0	0	0	79	17	24
2020	Administration and operations	42	27	20	8	1	2	0	70	10	51
2020	Human resources	42	39	10	5	5	0	0	81	9	21
2020	Financial management	38	46	16	0	0	0	0	84	0	13
2020	Information technology	52	31	9	4	4	0	0	83	8	23
2020	Policy	42	36	12	6	2	0	2	80	8	51
2020	None of the above	37	39	19	0	5	0	0	76	5	17
2019	Client contact centre	23	38	8	31	0	0	0	61	31	13
2019	Federal regulators	35	38	16	6	5	0	0	73	12	79
2019	Compliance, inspection and enforcement	29	45	19	5	2	0	0	74	8	38
2019	Communications or public affairs	31	35	24	10	0	0	0	66	10	29
2019	Science and technology	27	36	18	9	0	9	0	70	10	11
2019	Legal services	39	52	5	0	0	5	0	95	0	21
2019	Administration and operations	34	51	7	5	2	0	0	85	7	41
2019	Human resources	14	62	10	10	5	0	0	76	14	21
2019	Financial management	51	28	21	0	0	0	0	79	0	14
2019	Information management	54	27	0	18	0	0	0	82	18	11
2019	Information technology	48	29	13	6	0	3	0	80	7	31
2019	Policy	46	29	16	3	6	0	0	75	8	37
2019	None of the above	38	43	13	6	0	0	0	81	6	16
2018	Client contact centre	18	54	28	0	0	0	0	72	0	11
2018	Federal regulators	36	44	15	3	3	0	0	80	5	74
2018	Compliance, inspection and enforcement	35	26	30	3	3	3	0	63	6	37
2018	Communications or public affairs	11	52	21	9	7	0	0	62	17	30
2018	Legal services	26	43	31	0	0	0	0	69	0	19
2018	Administration and operations	36	44	11	4	5	0	0	80	9	43
2018	Human resources	56	26	18	0	0	0	0	82	0	15
2018	Financial management	58	26	16	0	0	0	0	84	0	12
2018	Information technology	43	37	12	8	0	0	0	80	8	25
2018	Policy	27	38	18	13	4	0	0	64	18	45
2018	None of the above	53	11	29	7	0	0	0	64	7	12
2017	Federal regulators	24	45	16	9	6	0	0	69	15	67
2017	Compliance, inspection and enforcement	23	50	15	7	4	0	0	73	11	26
2017	Communications or public affairs	10	60	13	7	7	3	0	72	14	27
2017	Legal services	31	46	23	0	0	0	0	77	0	13
2017	Administration and operations	20	40	25	9	4	2	0	61	13	49
2017	Human resources	35	39	7	6	12	0	0	75	18	14
2017	Financial management	26	33	42	0	0	0	0	58	0	12
2017	Information management	33	21	21	9	16	0	0	54	25	13
2017	Information technology	45	35	14	6	0	0	0	80	6	29
2017	Policy	32	33	21	2	7	5	0	69	9	41
2017	None of the above	25	39	24	11	0	0	0	65	11	16

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	38	8	0	0	9	91	0	13
2020	Federal regulators	48	41	10	0	1	0	89	1	74
2020	Compliance, inspection and enforcement	67	20	6	7	0	0	87	7	30
2020	Communications or public affairs	53	41	3	3	0	0	93	3	30
2020	Legal services	46	45	4	4	0	0	92	4	24
2020	Administration and operations	51	31	12	4	2	0	82	6	51
2020	Human resources	43	23	19	14	0	0	67	14	21
2020	Financial management	39	37	15	8	0	0	77	8	13
2020	Information technology	47	39	9	4	0	0	87	4	23
2020	Policy	55	35	4	6	0	0	90	6	51
2020	None of the above	51	30	20	0	0	0	80	0	17

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	38	8	0	0	0	9	91	0	13
2020	Federal regulators	40	46	8	4	1	0	0	86	6	74
2020	Compliance, inspection and enforcement	61	26	6	3	3	0	0	87	7	30
2020	Communications or public affairs	46	45	3	3	0	3	0	93	3	30
2020	Legal services	38	41	8	8	4	0	0	79	12	24
2020	Administration and operations	46	37	12	2	4	0	0	82	6	51
2020	Human resources	33	39	19	5	5	0	0	71	10	21
2020	Financial management	54	23	15	8	0	0	0	77	8	13
2020	Information technology	36	45	14	0	5	0	0	81	5	22
2020	Policy	49	34	10	6	2	0	0	82	8	51
2020	None of the above	33	36	31	0	0	0	0	69	0	17

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	38	0	8	0	8	9	90	10	13
2020	Federal regulators	41	47	6	4	0	0	3	90	4	74
2020	Compliance, inspection and enforcement	55	28	10	4	0	4	0	86	4	29
2020	Communications or public affairs	43	43	10	4	0	0	0	86	4	30
2020	Legal services	38	45	4	8	0	4	0	87	9	24
2020	Administration and operations	40	32	16	6	2	2	2	75	9	51
2020	Human resources	47	20	19	14	0	0	0	67	14	21
2020	Financial management	43	40	8	0	0	9	0	91	0	12
2020	Information technology	38	39	18	0	4	0	0	78	4	23
2020	Policy	55	31	6	6	0	0	2	88	6	51
2020	None of the above	30	36	7	7	0	0	20	83	8	16

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	23	8	0	0	8	9	90	0	13
2020	Federal regulators	54	38	6	0	0	1	0	94	0	73
2020	Compliance, inspection and enforcement	66	21	3	3	3	3	0	90	6	30
2020	Communications or public affairs	49	31	9	3	4	3	0	83	7	30
2020	Legal services	59	33	4	4	0	0	0	92	4	24
2020	Administration and operations	60	25	12	2	0	0	2	86	2	51
2020	Human resources	48	24	14	14	0	0	0	72	14	21
2020	Financial management	62	23	15	0	0	0	0	85	0	13
2020	Information technology	47	44	9	0	0	0	0	91	0	23
2020	Policy	63	29	2	2	2	0	2	94	4	51
2020	None of the above	44	24	19	0	0	6	6	78	0	17

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	84	8	0	0	9	100	0	13
2020	Federal regulators	79	18	3	0	0	97	0	73
2020	Compliance, inspection and enforcement	83	14	3	0	0	97	0	30
2020	Communications or public affairs	87	10	3	0	0	97	0	30
2020	Legal services	79	12	8	0	0	92	0	24
2020	Administration and operations	74	24	2	0	0	98	0	51
2020	Human resources	66	29	5	0	0	95	0	21
2020	Financial management	77	23	0	0	0	100	0	13
2020	Information technology	91	4	4	0	0	96	0	23
2020	Policy	82	12	2	2	2	96	2	51
2020	None of the above	75	18	7	0	0	93	0	17

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	31	0	16	0	9	83	17	13
2020	Federal regulators	67	27	4	1	0	0	94	1	74
2020	Compliance, inspection and enforcement	70	26	3	0	0	0	97	0	30
2020	Communications or public affairs	60	30	7	3	0	0	90	3	30
2020	Legal services	59	29	12	0	0	0	88	0	24
2020	Administration and operations	68	28	4	0	0	0	96	0	51
2020	Human resources	52	33	14	0	0	0	86	0	21
2020	Financial management	69	23	8	0	0	0	92	0	13
2020	Information technology	56	35	9	0	0	0	91	0	23
2020	Policy	67	27	2	2	2	0	96	2	51
2020	None of the above	70	30	0	0	0	0	100	0	17

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	15	8	8	0	0	0	84	8	13
2020	Federal regulators	61	23	11	1	3	0	1	84	4	74
2020	Compliance, inspection and enforcement	62	10	7	14	6	0	0	73	20	30
2020	Communications or public affairs	53	34	3	10	0	0	0	87	10	30
2020	Legal services	55	29	8	8	0	0	0	83	8	24
2020	Administration and operations	65	21	6	7	0	0	0	86	7	51
2020	Human resources	61	24	10	5	0	0	0	86	5	21
2020	Financial management	62	23	15	0	0	0	0	85	0	13
2020	Information technology	61	27	8	4	0	0	0	87	4	23
2020	Policy	53	27	6	6	6	2	0	82	12	51
2020	None of the above	53	28	7	12	0	0	0	81	12	17

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	23	16	0	0	0	9	82	0	13
2020	Federal regulators	71	24	4	0	0	0	0	96	0	73
2020	Compliance, inspection and enforcement	62	28	3	3	3	0	0	90	6	30
2020	Communications or public affairs	86	14	0	0	0	0	0	100	0	30
2020	Legal services	67	29	4	0	0	0	0	96	0	24
2020	Administration and operations	63	29	4	2	2	0	0	92	4	51
2020	Human resources	57	29	14	0	0	0	0	86	0	21
2020	Financial management	77	23	0	0	0	0	0	100	0	13
2020	Information technology	73	9	4	0	9	4	0	86	9	23
2020	Policy	73	21	6	0	0	0	0	94	0	51
2020	None of the above	51	43	6	0	0	0	0	94	0	17

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	22	58	17	3	0	0	0	80	3	33
2020	Administration and operations	43	50	7	0	0	0	0	93	0	16
2020	Human resources	40	40	19	0	0	0	0	81	0	10
2020	Policy	51	19	8	8	14	0	0	71	22	14
2019	Federal regulators	21	43	15	18	0	3	0	66	18	35
2019	Compliance, inspection and enforcement	20	59	11	11	0	0	0	78	11	10
2019	Communications or public affairs	10	49	31	10	0	0	0	59	10	10
2019	Administration and operations	32	20	20	13	0	7	7	61	16	15
2019	Human resources	29	51	0	20	0	0	0	80	20	10

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	Total responses
2020	Federal regulators	100	33
2020	Administration and operations	100	16
2020	Human resources	100	10
2020	Policy	100	14

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	14	38	18	23	7	53	30	33
2020	Administration and operations	25	25	38	7	6	50	12	16
2020	Human resources	29	21	10	40	0	50	40	10
2020	Policy	29	8	0	49	15	36	64	14

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	8	92	13
2020	Federal regulators	5	95	74
2020	Compliance, inspection and enforcement	0	100	30
2020	Communications or public affairs	7	93	30
2020	Legal services	4	96	24
2020	Administration and operations	6	94	51
2020	Human resources	11	89	21
2020	Financial management	8	92	13
2020	Information technology	4	96	23
2020	Policy	6	94	50
2020	None of the above	12	88	17

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	13
2020	Federal regulators	8	92	74
2020	Compliance, inspection and enforcement	6	94	30
2020	Communications or public affairs	13	87	30
2020	Legal services	8	92	24
2020	Administration and operations	10	90	51
2020	Human resources	20	80	21
2020	Financial management	23	77	13
2020	Information technology	9	91	23
2020	Policy	8	92	50
2020	None of the above	12	88	16
2019	Client contact centre	15	85	13
2019	Federal regulators	18	82	78
2019	Compliance, inspection and enforcement	16	84	38
2019	Communications or public affairs	18	82	29
2019	Science and technology	0	100	11
2019	Legal services	24	76	21
2019	Administration and operations	17	83	41
2019	Human resources	14	86	21
2019	Financial management	0	100	14
2019	Information management	0	100	11
2019	Information technology	7	93	31
2019	Policy	14	86	37
2019	None of the above	19	81	16
2017	Federal regulators	19	81	67
2017	Compliance, inspection and enforcement	19	81	26
2017	Communications or public affairs	20	80	27
2017	Administration and operations	17	83	49
2017	Information management	44	56	13
2017	Policy	17	83	41
2014	Federal regulators	11	89	87
2014	Compliance, inspection and enforcement	15	85	31

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	93	7	14
2017	Federal regulators	76	24	13

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2019	Federal regulators	54	22	0	16	0	7	0	83	17	13
2017	Federal regulators	60	30	10	0	0	0	0	90	0	10

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	15	16	0	0	0	16	81	0	13
2020	Federal regulators	60	25	4	3	0	3	5	93	3	74
2020	Compliance, inspection and enforcement	50	23	6	7	3	7	3	82	11	30
2020	Communications or public affairs	57	20	12	4	0	7	0	83	4	30
2020	Legal services	55	33	8	0	0	0	4	91	0	24
2020	Administration and operations	65	27	6	2	0	0	0	92	2	50
2020	Human resources	43	42	9	0	5	0	0	86	5	21
2020	Financial management	46	46	8	0	0	0	0	92	0	13
2020	Information technology	60	18	18	0	0	4	0	81	0	23
2020	Policy	48	32	10	2	4	0	4	83	6	50
2020	None of the above	54	23	12	5	0	6	0	82	5	17

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	77	0	0	77	23	13
2020	Federal regulators	19	70	11	0	79	21	74
2020	Compliance, inspection and enforcement	47	41	12	0	46	54	30
2020	Communications or public affairs	26	61	13	0	70	30	30
2020	Legal services	37	51	13	0	58	42	24
2020	Administration and operations	32	63	6	0	66	34	51
2020	Human resources	28	72	0	0	72	28	21
2020	Financial management	30	62	8	0	68	32	13
2020	Information technology	35	48	13	4	58	42	23
2020	Policy	20	70	10	0	78	22	51
2020	None of the above	35	41	24	0	54	46	17

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Federal regulators	41	59	14
2020	Compliance, inspection and enforcement	21	79	14
2020	Administration and operations	63	37	16
2020	Policy	71	29	10

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	0	33	21	15	31	0	0	33	46	14
2020	Compliance, inspection and enforcement	15	22	26	15	7	0	15	44	26	14
2020	Administration and operations	37	20	11	7	7	0	20	70	16	16
2020	Policy	30	39	10	10	0	10	0	78	11	10

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Federal regulators	0	6	27	22	31	6	8	7	62	14
2020	Compliance, inspection and enforcement	15	0	13	35	30	0	7	16	70	14
2020	Administration and operations	38	13	11	18	7	0	13	58	29	16
2020	Policy	30	39	0	10	10	0	10	78	22	10

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	22	0	15	8	0	8	75	25	13
2020	Federal regulators	61	15	4	7	4	1	8	83	13	74
2020	Compliance, inspection and enforcement	39	17	6	17	14	0	6	60	33	30
2020	Communications or public affairs	47	3	23	13	7	0	7	54	22	30
2020	Legal services	45	22	12	4	9	0	8	72	14	24
2020	Administration and operations	45	13	14	6	8	0	13	67	17	51
2020	Human resources	63	19	9	5	0	0	5	86	5	21
2020	Financial management	52	15	16	8	0	0	9	74	8	13
2020	Information technology	43	22	21	4	0	0	9	72	5	23
2020	Policy	51	23	10	4	2	2	8	82	7	51
2020	None of the above	34	37	22	7	0	0	0	71	7	17
2019	Client contact centre	23	23	23	31	0	0	0	46	31	13
2019	Federal regulators	50	17	11	11	8	0	4	70	19	78
2019	Compliance, inspection and enforcement	44	19	19	8	8	0	3	64	17	38
2019	Communications or public affairs	31	28	14	13	4	0	11	66	19	29
2019	Science and technology	45	36	18	0	0	0	0	82	0	11
2019	Legal services	38	14	19	9	5	0	14	61	17	21
2019	Administration and operations	39	17	10	14	7	2	10	64	25	41
2019	Human resources	40	15	20	10	0	0	15	65	12	20
2019	Financial management	41	36	7	7	0	0	8	84	8	14
2019	Information management	73	0	0	9	0	9	9	89	11	11
2019	Information technology	32	23	13	7	13	3	10	63	22	31
2019	Policy	48	16	16	3	8	3	5	70	12	37
2019	None of the above	49	0	26	0	12	0	13	56	14	16
2018	Client contact centre	64	0	17	18	0	0	0	64	18	11
2018	Federal regulators	40	12	10	14	12	4	7	59	29	73
2018	Compliance, inspection and enforcement	45	16	6	8	13	3	8	69	24	37
2018	Communications or public affairs	32	9	6	22	17	0	14	48	45	30
2018	Legal services	37	10	21	16	5	0	10	53	23	19
2018	Administration and operations	37	23	11	4	14	0	10	67	20	43
2018	Human resources	19	17	29	14	6	0	14	42	24	15
2018	Financial management	58	8	16	10	0	0	8	72	11	12
2018	Information technology	37	28	15	12	4	0	4	67	17	25
2018	Policy	45	6	15	7	16	0	11	58	25	45
2018	None of the above	38	0	18	18	0	7	18	52	24	12

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Radio-television and TeleCommunications Commission by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making